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Thea Neal knows brands. As the founder of TMN Branding, with more than 15 years of marketing experience, Thea has led marketing teams at Coinbase, Royal Caribbean Group and Hallmark. She is a Forbes 30 Under 30 in marketing and advertising, and is still pushing herself to live up to the title (despite being now over 30). When she isn't creating strategies for Fortune 500 companies, you can find her snuggling her rescue dogs or taking a coloring book way too seriously.
Trailblazer Lisa Lutoff-Perlo, former President and CEO of Celebrity Cruises, joins us on Today's Episode of The CLS Experience for a candid conversation about her transformative journey in the global hospitality industry, from steering a major cruise line through the stormy waters of the COVID-19 pandemic to championing gender balance in leadership. Her mantra, "our comeback is going to be stronger than our setback," encapsulates her approach to leadership. Let's go deep.On today's episode of The CLS Experience, we have a very exclusive treat. She is Vice Chairman, External Affairs for the Royal Caribbean Group, and Prior to that, she served as President and CEO of Celebrity Cruises where she became the first woman to take the helm of a Royal Caribbean Group brand and one of the few women then, leading a multi-billion dollar brand, with a B. SHE is a recognized trailblazer in the global hospitality industry, AND she was the driving force behind transforming and re-defining today's relaxed luxury cruise experience, No big deal. In the years leading up to the global pandemic, she led Celebrity Cruises to a historic financial performance, AND even more impressive, she then led the industry back into service in, 2021, when Celebrity Edge was the first ship to sail from a U.S. port where she went on to return the brand's business performance to within historical ranges in the first full year of post-pandemic operation, BIG facts. She's just a juggernaut in all facets of life and a terrific human being. Please welcome the trailblazing, wave making, innovative and creative, the beautiful and brilliant, abundant Lisa Lutoff-Perlo.11:08 - Family, Leadership, and Resilience16:55 - Leadership and Authenticity21:16 - Empowering Authenticity and Passion28:17 - Embracing Change and Taking Risks39:44 - Exploring Spirituality and Belief Systems48:21 - Gratitude and ExcitementLearn more about Lisa here: https://lisalutoffperlo.com/LLP Virtual Leadership Academy: https://lisalutoffperlo.com/llp-leadership-academyConnect with Lisa on LinkedIn: https://www.linkedin.com/in/lisa-lutoff-perlo/To join our community click here.➤ To connect with Lisa Lutoff-Perlo follow Lisa on Instagram➤ Order a copy of my new book The Reinvention Formula today! ➤ Join our CLS texting community for free daily inspiration and business strategies to elevate your day, text (917) 634-3796To follow The CLS Experience and connect with Craig on Social Media:➤ INSTAGRAM➤ FACEBOOK➤ TIKTOK➤ YOUTUBE➤ WEBSITE➤ LINKEDIN➤ X
Last week, Cruise Planners CEO Michelle Fee and Norwegian Cruise Line sales exec John Chernesky joined cruise editor Andrea Zelinski and host Rebecca Tobin to talk about the new cruise-ship class of 2025. This week, they're talking about Wave season, the industry’s period of big sales and good deals, and general trends. Is year’s Wave a wave or a tsunami? Other topics of note: Does Wave start in January, or has it moved backwards into the holiday season? And what’s the story with onboard spending? This week, Norwegian Cruise Line Holdings will report its Q4 and full-year 2024 results, and that will provide additional color into how this year’s Wave is going. We’ll try to provide an update to that in our upcoming Folo episodes. This episode was recorded Feb. 5, nearly three weeks ahead of NCLH's earnings call. The episode has been edited for length and clarity. Episode sponsor: This episode is sponsored by Riverside Luxury Cruises: https://www.riverside-cruises.com Related links: Andrea Zelinski's reporting on the 2025 Wave season: https://www.travelweekly.com/Cruise-Travel/Early-report-2025-Wave-season Royal Caribbean Group's record start to Wave: https://www.travelweekly.com/Cruise-Travel/Royal-Caribbean-Group-reports-record-start-to-Wave-season Carnival Corp. sets company record for full-year revenue: https://www.travelweekly.com/Cruise-Travel/Carnival-Corp-earnings-Q4-2024 Our previous episode with Michelle Fee and John Chernesky on new ships in 2025: https://www.travelweekly.com/Podcasts/Folo/the-importance-of-new-cruise-ships-of-2025See omnystudio.com/listener for privacy information.
In the fast-paced world of modern business, the concept of leadership remains both an art and a science. When it comes to steering an organization the size of a floating city, the complexities can seem insurmountable. In a riveting episode of the Leaders in Tech podcast, we had the pleasure of sitting down with Patrick Manuel, a seasoned cruise ship industry executive whose 26-year journey offers invaluable insights into the dynamics of leadership, technology, and personal growth. Here are the key takeaways from our conversation with Patrick.Here's more about Patrick Manuel:Patrick Manuel is a seasoned IT professional in the Hospitality and Cruising industry. He has been a loyal employee of Royal Caribbean Cruise Lines (RCCL) for 25 years, starting as an entry level developer. Patrick has supported almost every area of the business and been very close to the exponential growth of the company. After spending time as a developer, Patrick moved into the Shipboard IT Operations, being responsible for the daily operations and support of all onboard IT systems globally. When RCCL decided to start a joint venture with First Choice Holidays in UK, Patrick was tapped to start up the operation as Director of IT reporting directly to the president, responsible for all areas of technology ship and shore. In 2006, RCCL was designing the largest cruise ship that would change the industry, Oasis of the Seas. Patrick was selected to lead the technology strategy for this innovative new ship. As part of the corporation's aggressive global expansion, Patrick led the International IT organization to open offices in China, Brazil, Mexico, France, Barcelona, Sydney, Manilla, Hong Kong and Frankfurt. Patrick was then appointed as the IT Brand Executive reporting both directly to the CIO and President in charge of Celebrity brand IT strategy growing on this same role for the Royal brand, the largest cruise brand in the world. Coming full circle, Patrick came back to his onboard roots taking on added responsibility of overseeing all Shipboard IT including Newbuilding, all technical product development, onboard support, private destinations, terminals, and strategy for all brands in the company
The cruise industry is booming, with 37 million passengers expected this year. Royal Caribbean Group, one of the world's largest cruise operators, with 66 ships visiting ~1,000 destinations, saw its stock surge after reporting strong 2024 earnings growth and record new bookings. Ann Berry spoke with CFO Naftali Holtz to break down why - and to address public perception of the sector's impact on the environment. $RCL 00:00 START 01:24 Appeal to Younger Generations 03:16 Environmental and Sustainability Efforts 07:30 Expansion into River Cruises 09:46 Loyalty Programs and Digital Innovations 15:09 Private Destinations and Land-Based Ventures 17:59 Financial Strategy and Future Outlook After Earnings is brought to you by Stakeholder Labs and Morning Brew. For more, go to https://www.afterearnings.com. Follow Us X: https://twitter.com/AfterEarnings TikTok: https://www.tiktok.com/@AfterEarnings Instagram: https://www.instagram.com/afterearnings_/ Reach Out Email: afterearnings@morningbrew.com Learn more about your ad choices. Visit megaphone.fm/adchoices
#196: Lisa Lutoff-Perlo is the former CEO of Celebrity Cruises. She is a recognized global business powerhouse and recipient of numerous awards including the South Florida Business Journal and Forbes Travel Guide Lifetime Achievement Awards. Most recently, Lisa served as President & CEO of the FIFA World Cup 2026™ Miami Host Committee, where she led the strategy, fundraising, fan activations, and operations for the seven Miami matches of this globally significant event. During her time in this role, her dedication to excellence and innovation helped position Miami—a world-renowned sports and entertainment destination—as a standout host city for the matches and a city that expects over 700,000 visitors and close to two billion dollars in economic impact during the tournament. Prior to her role with FIFA, Lisa spent 40 years in progressive leadership positions at the Royal Caribbean Group where she made history as the first woman to serve as President and CEO of one of the company's multibillion-dollar subsidiaries, Celebrity Cruises (2014–2023). During her tenure as CEO of Celebrity she redefined the luxury cruise industry with groundbreaking ship designs, innovative services, and a commitment to leadership. She also transformed the financial performance of the Brand to historic levels. Before leaving the Royal Caribbean Group, she held the role of Vice Chairman, External Affairs for the Royal Caribbean Group, where she strengthened industry partnerships and advanced company strategy across its global portfolio of three Brands. A trailblazer in the global hospitality industry, Lisa has received numerous accolades for business transformation, leadership, and now serves on corporate Boards as Chairwoman of the Board of the Hornblower Group, where she oversees the strategic direction of this industry leader in transportation and experiential travel, the Board of Directors for Fortune 500 company AutoNation (NYSE: AN), the Advisory Board of AHC Group, and the Board of Directors of Amerant Bank (NYSE: AMTB).Lisa shares her inspiring journey and leadership insights in her best-selling book, Making Waves: A Woman's Rise to the Top Using Smarts, Heart, and Courage and through numerous public speaking engagements. For more on Lisa visit her website at lisalutoffperlo.com as well as all social platforms. Enjoy the show!
In the latest episode of the Brainfluence podcast, I had the pleasure of sitting down with Lisa Lutoff-Perlo, then Vice Chairman of External Affairs at Royal Caribbean Group and former CEO of Celebrity Cruises. Since then, Lutoff-Perlo became Chairwoman of the Board of the Hornblower Group and serves on the Board of Directors for AutoNation, AHC Group, and Amerant Bank. Lisa's journey from a low-level salesperson to a top executive is inspiring. Her latest book is Making Waves: A Woman's Rise to the Top Using Smarts, Heart, and Courage. We covered a wide range of topics including the resurgence of the cruise industry post-pandemic, the innovative use of technology onboard, and her unique leadership philosophy. Key Takeaways: Technology-Driven Customer Experience: Lisa highlighted how the cruise industry is leveraging technology to enhance customer experiences, making everything from booking to onboard interactions more seamless and efficient. Celebrity Cruises, for instance, introduced stateroom automation—allowing guests to control their environment with just a touch of a button. Inclusive Pricing Strategies: We discussed the evolution of cruise pricing, moving towards comprehensive packages that reduce the "pain of paying." Lisa emphasized that offering choices—whether all-inclusive packages or à la carte options—caters to the diverse needs of customers, providing a more tailored and satisfying experience. Leadership and Trust: Lisa shared valuable insights into building trust and credibility within an organization. From admitting her own limitations and asking for help, to fostering a team-oriented culture, her leadership approach is all about honest communication and mutual respect. Show notes, video, resources: https://www.rogerdooley.com/lisa-lutoff-perlo/
From Cruise CEO to World Cup Chair, Lisa Lutoff-Perlo shares her remarkable journey breaking barriers as Celebrity Cruises' first female CEO and now leading the 2026 FIFA World Cup host committee. In this candid conversation, she opens up about navigating the male-dominated cruise industry, leading through COVID-19's unprecedented challenges, championing gender diversity, and orchestrating major transformations. Lisa reveals powerful leadership lessons learned over her 40-year career - from starting as a door-to-door sales rep to becoming a trailblazing executive. She discusses building high-performing teams, turning setbacks into motivation, and her mission to create opportunities for women in leadership. Whether you're an aspiring leader or seasoned executive, Lisa's insights on resilience, authenticity and embracing new challenges will inspire you to dream bigger and believe in yourself.CHAPTERS:00:00 - Lisa Lutoff-Perlo's Backstory02:06 - Gender Balance in the Cruise Industry07:01 - Leading Through COVID-1911:35 - Lessons Learned from the Pandemic15:37 - FIFA World Cup 2026 Preparation18:47 - Current Ramp-Up for the World Cup22:10 - Gender Diversification in Leadership29:07 - Advocating for Yourself in the Workplace37:25 - Building Your Personal Brand40:00 - The Strength in Asking for Help42:25 - Future Plans for Julie43:59 - Embracing New Opportunitieshttps://www.linkedin.com/in/lisa-lutoff-perlo/https://lisalutoffperlo.com/ABOUT OUR HOST:Ken Eslick is an Entrepreneur, Author, Podcaster, Tony Robbins Trainer, Life Coach, Husband of 35+ Years, and Grandfather. Ken currently spends his time as the President & Founder of The Leaders Lab where he and his team focus on Leadership Talent Acquisition. They get founders the next level C-Suite Leaders they need to go from being an Inc. Magazine 5000 fastest growing company to $100,000,000 + in revenue. #seattlesports #worldcuporganizingcommittee #pressconference #seattleLisa Lutoff-Perlo is President & CEO of the FIFA World Cup 2026™ Miami Host Committee, overseeing strategy, fundraising, fan activations, and operations for Miami's seven matches in the tournament. A recognized leader in global business, hospitality, and sports, she was honored with the South Florida Business Journal and Forbes Travel Guide Lifetime Achievement Award.Previously, Lisa was Vice Chairman, External Affairs for Royal Caribbean Group, and from 2014 to 2023, served as President & CEO of Celebrity Cruises, becoming the first woman to lead a Royal Caribbean brand. She is credited with transforming Celebrity Cruises through bold innovations in ship design, service, and digital strategy, and for driving the company's post-pandemic recovery.Lisa is a trailblazer in diversity and inclusion, making history with the first all-female bridge crew and significantly increasing the percentage of women in leadership roles. Under her leadership, Celebrity Cruises became the first brand to earn Forbes Travel Guide's star ratings for its ships.She serves on the Board of AutoNation and chairs the Hornblower Group, and is the author of the best-selling leadership book Making Waves: A Woman's Rise to the Top Using Smarts, Heart and Courage.You can learn more about Ken and his team attheleaderslab.coListen to more episodes on Mission Matters:https://missionmatters.com/author/ken-eslick/
Send us a textAbout This EpisodeTune in to hear the bold journey of Lisa Lutoff-Perlo, a global business powerhouse and the President & CEO of the FIFA World Cup 2026 Miami Host Committee. Lisa recounts her professional path marked by strategic self-advocacy and the courage to step beyond her comfort zone. She describes the powerful leadership insights that inspired her book, Making Waves: A Woman's Rise to the Top Using Smarts, Heart, and Courage. Lisa delves into how embracing oneself, fostering empathy, and taking calculated risks are essential as a leader. She also dives into how the principles of sports- integrity, collaboration, and mutual respect- find parallels in effective leadership. Lisa's leadership philosophy, deeply rooted in kindness and empathy, extends from her influential work in the maritime industry to her plans for the 2026 FIFA World Cup. Through her narrative of making waves and empowering others, Lisa inspires us all to embark on our own bold journeys, championing positive change and making a meaningful impact in the world. About Lisa Lutoff-PerloLisa Lutoff-Perlo is CEO of the FIFA World Cup 2026 Miami Host Committee responsible for all aspects World Cup strategies and operations for the matches in Miami. Previously she was Vice Chairman, External Affairs for the Royal Caribbean Group, where she worked on broad strategic initiatives with industry organizations and key external stakeholders. Prior to that, she served as President and CEO of Celebrity Cruises from 2014 to 2023, the first woman to take the helm of a Royal Caribbean Group brand and one of the few women then leading a multi-billion dollar brand. Lutoff-Perlo is a recognized trailblazer in the global hospitality industry. She is Chairwoman of the Board for Hornblower Group and is a member of the Board of Directors of Fortune 500 company AutoNation (NYSE: AN) and actively lends her expertise to numerous international and regional nonprofit organization boards. Lutoff-Perlo shares her inspiring journey and leadership insights in her best-selling book, Making Waves: A Woman's Rise to the Top Using Smarts, Heart, and Courage and through numerous public speaking engagements. Additional ResourcesWebsite: lisalutoffperlo.comInstagram: @lutoffperloLinkedIn: @LisaLutoffPerloSupport the show-------- Stay Connected www.leighburgess.com Watch the episodes on YouTube Follow Leigh on Instagram: @theleighaburgess Follow Leigh on LinkedIn: @LeighBurgess Sign up for Leigh's bold newsletter
Ana Maria Sencovici is the Chief Talent Officer at Royal Caribbean Group. In this role, she oversees talent management, career development, and leadership strategies for the organization. During this conversation, she shares her approach to career development, focusing on empowering employees through a systemic approach to career development that goes beyond traditional roles and promotions. Ana Maria discusses how Royal Caribbean's 'My Career Journey' platform enables employees to take ownership of their growth by emphasizing skills, feedback, and personal aspirations. She also explores the evolving nature of careers, stressing the importance of adaptability and the development of career 'meta skills' to navigate today's dynamic work environment. Finally, Ana Maria offers insights into how leaders can create a culture of development that supports meaningful employee growth and engagement.LinksLinkedin: https://www.linkedin.com/in/asencovici/Al: https://al-dea.com/leadership-offerings/
In this episode, we're talking about the positive momentum in the cruise industry with senior editor Andrea Zelinski. Now that the third quarter has closed, and our annual CruiseWorld conference is about to begin in Fort Lauderdale, we ask: What are travel advisors, analysts and the cruise lines themselves seeing in cruise – and what are some of the scenarios that would break the cruise lines' stride? This episode was recorded Friday, Nov. 1 and has been edited for length and clarity. Related links Is this cruising's 'golden era'? https://www.travelweekly.com/Cruise-Travel/Is-this-cruising-golden-era The biggest cruise developments this year, according to travel advisors https://www.travelweekly.com/Cruise-Travel/Focus-on-Cruise-What-advisors-are-buzzing-about Norwegian Cruise Line Holdings breaks another performance record https://www.travelweekly.com/Cruise-Travel/Norwegian-Cruise-Line-Q3-2024-earnings-report CEO says new cruisers are flocking to Royal Caribbean Group https://www.travelweekly.com/Cruise-Travel/Royal-Caribbean-Group-earnings-Q3-2024 Carnival Corp. continues record streak of revenue https://www.travelweekly.com/Cruise-Travel/Carnival-Corp-continues-streak-record-revenue See omnystudio.com/listener for privacy information.
We are delighted to have Lisa Lutoff-Perlo joining us on the show today. Lisa is the new FIFA World Cup 2026 Miami Host Committee CEO. She is an exceptional leader who changed our industry, and she recently wrote a book called Making Waves. Previously, Lisa was the Vice Chairman of External Affairs at Royal Caribbean Group and their first female leader. She also served as President and CEO of Celebrity Cruises. Stay tuned for Lisa's inspiring story and valuable insights! Bio: Lisa Lutoff-Perlo: Lisa Lutoff-Perlo is CEO of the FIFA World Cup 2026 Miami Host Committee responsible for all aspects World Cup strategies and operations for the matches in Miami. Previously she was Vice Chairman, External Affairs for the Royal Caribbean Group, where she worked on broad strategic initiatives with industry organizations and key external stakeholders. Before that, she served as President and CEO of Celebrity Cruises from 2014 to 2023, the first woman to take the helm of a Royal Caribbean Group brand and one of the few women then leading a multi-billion dollar brand. Connect with Eric Rozenberg On LinkedIn On Facebook On Instagram On Website Connect with Lisa Lutoff-Perlo On LinkedIn FIFA World Cup 2026™ Miami Host Committee
Podcast: PrOTect It All (LS 24 · TOP 10% what is this?)Episode: Evolution of Maritime Safety: From Analog Beginnings to Digital RedundanciesPub date: 2024-09-16In this episode of Protect It All, host Aaron Crow is joined by Christopher Stein from Royal Caribbean Group to delve into the fascinating evolution of maritime technology. This discussion explores the dramatic journey ships have taken from their analog origins to becoming digitally advanced behemoths of the seas, emphasizing the critical importance of safety and redundancy. Listeners will understand how automation has revolutionized ship operations, allowing for reduced crew workload and increased efficiency. The episode also highlights the intricate management behind running a fleet of 68 ships, each functioning as an autonomous mobile city with numerous interconnected systems. Christopher Stein provides an insider’s perspective on the maritime industry's latest cybersecurity challenges and compliance requirements. He discusses the careful processes of ensuring all onboard systems run smoothly and safely, from cybersecurity assessments to integrating digital sensors and control mechanisms. This episode offers a deep dive into the complexities of maritime operations, emphasizing the behind-the-scenes efforts that keep voyages safe and efficient. Through engaging storytelling and expert insights, Protect It All takes listeners on a journey through the melding of technology and tradition in the maritime world. Tune in to discover how these advancements are shaping the future of safe sea travel! Key Moments: 00:10 OT systems require constant uptime; no outage windows. 05:06 OT and IT convergence misunderstood; safety risk emphasized. 08:18 Testing must ensure safety, operational integrity, and collaboration. 10:25 Cybersecurity must integrate with overall system design. 14:21 No pool, casino, water slides, roller coasters. 17:29 Systems affect availability, reliability, safety, and billing. 21:24 Managing vast logistics for seamless vacation experiences. 25:14 Royal Caribbean's efficient logistics and management impress. 27:28 Family surprised internet works during power outage. 33:26 Apollo 13 movie: interconnected digital procedures, limited power. 36:20 All systems have manual control for safety. 37:55 Operator rounds involved manual inspection of equipment. 41:27 Early immigrants faced harsh, uncertain voyages to America. 45:32 Technology makes formerly unattainable achievements accessible today. 49:08 Internet outage impacts due to maritime dependency. About the guest : Christopher Stein is a proficient maritime systems specialist who ensures the operational safety of onboard systems. Recognizing the potential dangers of propulsion loss, Christopher meticulously coordinates maintenance tasks while vessels are docked. He emphasizes precise timing and a clear understanding of assessment objectives to execute system tests and shutdowns safely. His expertise ensures voyages proceed without incidents, reflecting his commitment to maritime safety and system reliability. Connect With Aaron Crow: Website: www.corvosec.com LinkedIn: https://www.linkedin.com/in/aaronccrow Learn more about PrOTect IT All: Email: info@protectitall.co Website: https://protectitall.co/ X: https://twitter.com/protectitall YouTube: https://www.youtube.com/@PrOTectITAll FaceBook: https://facebook.com/protectitallpodcast To be a guest or suggest a guest/episode, please email us at info@protectitall.coThe podcast and artwork embedded on this page are from Aaron Crow, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.
In this DSS Podcast we chat with Matthew Denesuk, SVP of Data Analytics & AI at Royal Caribbean Group. Matthew shares his insights on leveraging a Center of Excellence model to drive data-driven strategies across the organization. Tune in to discover how this approach can transform enterprise business processes using AI, analytics, and data science! We're also excited to welcome Jaime Russ, former Principal Data Scientist at Ryder System. Jaime brings a fresh perspective on data science, focusing on integrating advanced analytics and machine learning models into traditionally held concepts. Tune in as she explores the application of machine learning in corporate finance and its fascinating parallels to fleet management.
Jay Schneider, chief product innovation officer for Royal Caribbean Group, talks with Alan Fine of Insider Travel Report about the new features and experiences on the Utopia of the Seas. Schneider details some of the changes on this Oasis-class ship, including the introduction of the Royal Railway, an immersive multimedia dining experience, and the Pesky Parrot tiki bar featuring an obnoxious animatronic parrot. There is also an expanded Izumi restaurant with an omakase table, as well as an expanded Giovanni's Italian restaurant. For more information, visit www.cruisingpower.com or www.royalcaribbean.com. If interested, the original video of this podcast can be found on the Insider Travel Report Youtube channel or by searching for the podcast's title on Youtube.
Bert Hernandez, just named president of Silversea, talks with Alan Fine of Insider Travel Report about his career path at Royal Caribbean Group, his excitement about leading Silversea, and plans for the brand's growth. That will include leveraging Royal Caribbean's resources, expanding the Nova class of ships, and enhancing culinary and service experiences. Hernandez emphasizes Silversea's commitment to personalized service and innovative itineraries, and expresses gratitude to travel advisors for their support. For more information, visit www.silversea.com. If interested, the original video of this podcast can be found on the Insider Travel Report Youtube channel or by searching for the podcast's title on Youtube.
In this episode of the Connected Leadership podcast, Andy Lopata welcomes Lisa Lutoff-Perlo, immediate past vice chairman of external affairs for Royal Caribbean Group and former CEO of Celebrity Cruises. Lisa's vision and strategy not only propelled Celebrity Cruises to achieve transformational financial results as a brand within the Royal Caribbean Cruises Ltd. (RCL) portfolio but also dramatically increased the number of women in leadership roles throughout the Celebrity brand. Her passion for building extraordinary ships, creating unique experiences, and opening up the world through travel has brought recognition and countless awards to her and Celebrity Cruises. She is now the CEO and President of the FIFA World Cup 2026 Miami Host Committee. Lisa shares her extraordinary journey from selling cruises door-to-door in New England to leading a multi-billion-dollar global company. She recently released her memoir Making Waves: A Woman's Rise to the Top Using Smarts, Heart, and Courage Lisa Lutoff-Perlo which chronicles her ascent in the travel industry. Lisa's entry into the hospitality world started in her parents' coffee shops and restaurants. Despite initially studying accounting, her passion for hospitality led her to the hotel industry and eventually the cruise sector. Her story emphasises that not everyone has a clear career plan, and it's often fate and openness to opportunities that guide one's path. She advises young people to stay open to various opportunities and not feel pressured to have a definitive plan. Networking played a crucial role in Lisa's career and she emphasises the importance of networking both internally within a company and externally in the broader industry. After 39 years at Royal Caribbean Group, Lisa has transitioned to become the CEO of the FIFA 2026 Miami World Cup Host Committee. This move, despite her lack of experience in sports, showcases her ability to leverage her extensive experience in operations, logistics, and hospitality. She underscores the importance of bringing diverse perspectives and skills to new roles. Andy and Lisa also discuss the challenges and triumphs of being a woman in a male-dominated industry. She describes her journey of building credibility and turning skeptics into supporters. She highlights the necessity of proving oneself repeatedly and the added responsibility she felt as a trailblazer for other women. Lisa's efforts to promote gender balance within her company illustrate her commitment to fostering diversity and supporting the next generation of female leaders. Andy and Lisa examine the importance of building relationships before you need them. They follow Lisa's leadership journey, particularly her experience navigating the cruise industry through the challenges of the COVID-19 pandemic. Lisa shares valuable lessons on embracing vulnerability, adapting leadership styles, and the importance of empathy and optimism during crises. She emphasises the need for leaders to balance control with compassion and highlights the significance of learning from failures. Tune in to hear inspiring insights on resilient leadership and personal growth from Lisa's remarkable career Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | Youtube Connect with Lisa Lutoff-Perlo: Website | X/Twitter | LinkedIn | Instagram FIFA World Cup 2026 Miami Host Committee: Website Security Centre
Michelle Martin explores AstraZeneca's $2 billion investment in Singapore's pharmaceutical sector and the implications of another delisting from Singapore's stock exchange. Discover Microsoft's and Dell's new AI-enabled computers, and hear Scarlett Johansson's reaction to OpenAI's use of her voice. Michelle also reviews the mixed performance of US stock indices and analyzes the latest moves by Norwegian Cruise Line, Palo Alto Networks, Hims & Hers Health, Ryanair, and Micron in her daily comprehensive market overview. See omnystudio.com/listener for privacy information.
A well-known personality in the cruise ship business, Patrick Manuel is Vice President of Shipboard IT and Newbuild at Royal Caribbean Group. He is well-known for his initiatives to promote technology in leadership domains. Manuel highlights the importance of socializing and interaction in establishing a successful career in leadership by providing insights into how to become a powerful corporate leader through his shared experiences. His advice and ideas are a priceless resource for anyone hoping to rise to the top of the fast-paced world of cruise ship management.Here's more about Patrick ManuelPatrick Manuel is a seasoned IT professional in the Hospitality and Cruising industry. He has been a loyal employee of Royal Caribbean Cruise Lines (RCCL) for 25 years, starting as an entry level developer. Patrick has supported almost every area of the business and been very close to the exponential growth of the company. After spending time as a developer, Patrick moved into the Shipboard IT Operations, being responsible for the daily operations and support of all onboard IT systems globally. When RCCL decided to start a joint venture with First Choice Holidays in UK, Patrick was tapped to start up the operation as Director of IT reporting directly to the president, responsible for all areas of technology ship and shore. In 2006, RCCL was designing the largest cruise ship that would change the industry, Oasis of the Seas. Patrick was selected to lead the technology strategy for this innovative new ship. As part of the corporation's aggressive global expansion, Patrick led the International IT organization to open offices in China, Brazil, Mexico, France, Barcelona, Sydney, Manilla, Hong Kong and Frankfurt. Patrick was then appointed as the IT Brand Executive reporting both directly to the CIO and President in charge of Celebrity brand IT strategy growing on this same role for the Royal brand, the largest cruise brand in the world. Coming full circle, Patrick came back to his onboard roots taking on added responsibility of overseeing all Shipboard IT including Newbuilding, all technical product development, onboard support, private destinations, terminals, and strategy for all brands in the company.
Imagine the shock when we discover that the quiet powerhouse of customer retention could eclipse the flash of traditional advertising in driving business success. This episode of The Customer Service Revolution peels back the layers of customer experience, highlighting how a 5% uptick in retention might skyrocket profits by an astounding 75%. We contrast the effectiveness of different lead types, emphasizing the value of nurturing your existing customer base. Trailblazing the path to the top, Lisa Lutoff-Perlo, Vice Chairman of External Affairs for Royal Caribbean Group and former President and CEO of Celebrity Cruises, joins us to share her ascent from a sales role to the pinnacle of leadership, shattering industry norms along the way. Lisa's story underscores the importance of mentorship, the unexpected push toward marketing, and a pivotal conversation with an executive coach that sparked her climb. Her journey underscores the power of intrinsic drive and a quest for excellence, offering young women a beacon as they carve their paths in leadership. John and Lisa reflect on the rollercoaster of emotions and challenges Lisa faced, from pre-pandemic peaks to resilience during the cruise industry's bleakest moments. Her departure after 39 years marks not just an end but the start of new adventures. We explore her book, “Making Waves,” a chronicle of courage, leadership, change, and sports fandom's influence on personal identity. Through Lisa's story, we celebrate the spirit of courage and its ripple effect, empowering others to achieve beyond their wildest imaginations. Here are just a few takeaways: Customer retention vs. advertising: a 5% increase in retention can boost profits by 75% Lisa Lutoff-Perlo's position as the first female President and CEO at Celebrity Cruises, which fostered gender diversity in corporate leadership Her leadership advice for women, including embracing roles before feeling fully prepared Leading through COVID-19, leveraging setbacks for strategy and team motivation Lisa's departure after 39 years and reflecting on her legacy Her book, “Making Waves” The importance of empowering others to achieve beyond their perceived limits Tesla's advertising approach with $0 spent on advertising yet achieving top industry valuation Resources mentioned: thedijuliusgroup.com/the-customer-service-revolution-podcast thedijuliusgroup.com/project/cx-executive-academy thedijuliusgroup.com/project/cx-executive-academy-online thedijuliusgroup.com/blog thedijuliusgroup.com/my-cxt thedijuliusgroup.com/project/presentation-skills lisalutoffperlo.com www.amazon.com/Making-Waves-Womans-Smarts-Courage/dp/1637744803 www.linkedin.com/in/lisa-lutoff-perlo www.thedijuliusgroup.com Follow and Review: We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast. *** Episode Credits: If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.
Jeannette talks to the fabulous Lisa Lutoff-Perlo, Vice Chairman, External Affairs for the Royal Caribbean Group and author of “Making Waves: A Woman's Rise to the Top Using Smarts, Heart and Courage". Lisa joins the show to talk about her fascinating business background, how she conquered the world of business, and what's coming in her future. Lisa talks about what makes a great leader, why women deserve a more prominent role in all aspects of life, and how the power of courage can transform your path through life. She also discusses her book, and talks about how it is built upon the transferrable lessons from her own life in business. KEY TAKEAWAYS People are drawn to leadership and magnetic power of those who steer the ships. True leaders are those we can lean on during the stormier times. Learning is not just about seeing the things we aspire to. It's about recognising what doesn't work, and calculating that into our life plan, too. Everyone has an ego, but the problems arise when we are led solely by it, instead of using it as an accelerating force. Many who enter business near the top don't arrive with the smarts and the skills that you can only gain by climbing the ladder progressively. BEST MOMENTS "I learned that a great leader is a great leader. And that's what people are looking for. Captains aren't looking for someone who was a captain to be their leader at the end of the day." "I always find it serendipitous that I ended up in the cruise business, hospitality on the ocean. And it's like this. My life came full circle and it was through no plan." "I was a woman who did it. And, you know, the subtitle of Making Waves is a woman's rise to the top using smart and courage." "I've had to be very conscious of that. You know, when I was my first promotion was going from a salesperson to a regional sales manager, which meant that I went from an individual contributor." This is the perfect time to get focused on what YOU want to really achieve in your business, career, and life. It's never too late to be BRAVE and BOLD and unlock your inner BRILLIANCE. If you'd like to jump on a free mentoring session just DM Jeannette at info@jeannettelinfootassociates.com or sign up via Jeannette's linktree https://linktr.ee/JLinfoot VALUABLE RESOURCES Brave, Bold, Brilliant podcast series - https://podcasts.apple.com/gb/podcast/brave-bold-brilliant-podcast/id1524278970 Lisa Lutoff-Perlo - https://www.linkedin.com/in/lisa-lutoff-perlo ABOUT THE GUEST Lisa Lutoff-Perlo is Vice Chairman, External Affairs for the Royal Caribbean Group, where she works on broad strategic initiatives with industry organizations and key external stakeholders. Prior to that, she served as President and CEO of Celebrity Cruises from 2014 to 2023, the first woman to take the helm of a Royal Caribbean Group brand and one of the few women then leading a multi-billion dollar brand. Lutoff-Perlo is a recognized trailblazer in the global hospitality industry. She was the driving force behind transforming and re-defining today's relaxed luxury cruise experience with a bold, innovative approach to ship design and service for both the industry and the Celebrity Cruises brand. Launching Celebrity's Edge Series in 2018, the ships were immediately hailed as game-changing for the industry and recognized on TIME Magazine's annual “World's Greatest Places” list. She also led the Celebrity brand through a digital transformation, tapping into new market opportunities, customer trends, a robust digital marketing focus and increasing guest loyalty. In the years leading up to the global pandemic, Lutoff-Perlo led Celebrity Cruises to historic financial performance. She then led the industry back into service on June 26, 2021, when Celebrity Edge was the first ship to sail from a U.S. port and went on to return the brand's business performance to historical ranges in the first full year post-pandemic. In 2023, Celebrity Cruises' ships were the first in the world to earn the coveted star rating from Forbes Travel Guide, further solidifying the brand's relaxed luxury resorts at sea brand positioning. A purpose-driven leader, Lutoff-Perlo also catalyzed cultural progress in the 200-year-old cruise industry by appointing the first American female Captain and the first West-African woman to work on the bridge of a cruise ship; making history with the first all-female bridge and leadership sailing in 2020; and, ultimately, increasing Celebrity's percentage of women on the bridge to 32%, far exceeding the maritime industry average of 2%. She has been recognized with numerous awards for business transformation, outstanding leadership, diversity and inclusion, and her numerous philanthropic efforts., and is a member of the Board of Directors of Fortune 500 company AutoNation (NYSE: AN) actively lending her expertise to numerous nonprofit boards. Lutoff-Perlo shares her powerful career stories and lessons learned in her leadership book, “Making Waves: A Woman's Rise to the Top Using Smarts, Heart and Courage,” available in February 2024. ABOUT THE HOST Jeannette Linfoot is a highly regarded senior executive, property investor, board advisor, and business mentor with over 25 years of global professional business experience across the travel, leisure, hospitality, and property sectors. Having bought, ran, and sold businesses all over the world, Jeannette now has a portfolio of her own businesses and also advises and mentors other business leaders to drive forward their strategies as well as their own personal development. Jeannette is a down-to-earth leader, a passionate champion for diversity & inclusion, and a huge advocate of nurturing talent so every person can unleash their full potential and live their dreams. CONTACT THE HOST Jeannette's linktree - https://linktr.ee/JLinfoot https://www.jeannettelinfootassociates.com/ YOUTUBE - https://www.youtube.com/channel/UCtsU57ZGoPhm55_X0qF16_Q LinkedIn - https://uk.linkedin.com/in/jeannettelinfoot Facebook - https://uk.linkedin.com/in/jeannettelinfoot Instagram - https://www.instagram.com/jeannette.linfoot/ Email - info@jeannettelinfootassociates.com Podcast Description Jeannette Linfoot talks to incredible people about their experiences of being Brave, Bold & Brilliant, which have allowed them to unleash their full potential in business, their careers, and life in general. From the boardroom tables of ‘big' international businesses to the dining room tables of entrepreneurial start-ups, how to overcome challenges, embrace opportunities and take risks, whilst staying ‘true' to yourself is the order of the day.Travel, Bold, Brilliant, business, growth, scale, marketing, investment, investing, entrepreneurship, coach, consultant, mindset, six figures, seven figures, travel, industry, ROI, B2B, inspirational: https://linktr.ee/JLinfoot
Welcome to the What's Next! Podcast with Tiffani Bova. This week I have the honor of welcoming Lisa Lutoff-Perlo to the show. Lisa is the Vice Chairman of External Affairs at Royal Caribbean Group. She's a high-impact leader in the travel and hospitality industry whose vision and strategy not only propelled Celebrity Cruises to achieve transformational financial results but also dramatically increase the number of women in leadership roles throughout the celebrity brand. Her passion for building extraordinary ships, creating unique experiences, and opening up the world through travel has brought recognition and countless awards to her and Celebrity Cruises. Lisa joins us to discuss her hot-off-the-presses new book, Making Waves: A Woman's Rise to the Top Using Smarts, Heart, and Courage. THIS EPISODE IS PERFECT FOR… anyone who wants to hear a first-hand account of how to drive transformation as a leader and foster diversity and inclusion. TODAY'S MAIN MESSAGE… in this episode, Lisa shares her leadership journey at Celebrity Cruises and lessons learned along the way. Lisa joined the company as a door-to-door salesperson and over the course of 30 years, worked her way up to becoming President and CEO of the company. Lisa reflects on her journey and shares some key lessons: Most career paths aren't linear Leadership isn't about personal achievements but about making an impact on people's lives Institutional knowledge is important, but being open to blending it with new ideas will drive sustainable growth WHAT I LOVE MOST… Lisa's “mic-drop moment” when on March 8th, 2020 (International Women's Day), a 100% female crew set sail for the first time in history. It's a testament to how Lisa has championed those around her and used her position at Celebrity Cruises to push the organization and the industry forward. Running Time: 30:38 Subscribe on iTunes Find Tiffani Online: Facebook Twitter LinkedIn Find Lisa Online: Website LinkedIn Lisa's Book: Making Waves: A Woman's Rise to the Top Using Smarts, Heart, and Courage
Lisa Lutoff-Perlo is Vice Chairman, Royal Caribbean Group. At nearly 40 years in the business she became the first female President of a cruise line. Making Waves tells her story of her journey and we share the inspiration with you today.
Lisa Lutoff-Perlo is Vice Chairman, Royal Caribbean Group. At nearly 40 years in the business she became the first female President of a cruise line. Making Waves tells her story of her journey and we share the inspiration with you today.
This week on The Joy of Cruising Podcast, I am delighted to welcome a special guest, Lisa Lutoff-Perlo. Among the global cruise personalities, we are blessed to host, today, I am honored to welcome another one of those Googleable individuals we occasionally have the honor to host. Lisa Lutoff-Perlo, the Chief Executive Officer of Celebrity Cruises from 2015-2023 is admired across the cruise industry for her accomplishments during her tenure at Celebrity, and she is a role model to women leaders and aspiring leaders beyond cruising. The legion of women, and men, interested in the leadership lessons of Lisa's brilliant career is about to grow significantly, because today February 20, Lisa's new book, Making Waves, A Woman's Rise to the Top Using Smarts, Heart, and Courage is released. So, besides being fortunate to be able to host someone of Lisa's stature on The Joy of Cruising Podcast, we get to do so on the launch day of her new bestseller-to-be!‘It's the stuff dreams are made of to start at the bottom and make it to the top. But that's what happened to theVice Chairman of External Affairs for the Royal Caribbean Group and Former CEO of Celebrity Cruises Lisa Lutoff-Perlo who got her start in an entry-level sales position selling cruises door-to-door to travel agencies in New England and then found herself running a multibillion-dollar global company.' Lisa Lutoff-Perlo is a high-impact leader in the travel and hospitality industry, whose vision and strategy not only propelled Celebrity Cruises to achieve transformational financial results as a brand within the Royal Caribbean Cruises Ltd. portfolio but also dramatically increased the number of women in leadership roles throughout the Celebrity brand. Her passion for building extraordinary ships, creating unique experiences, and opening up the world through travel has brought recognition and countless awards to Lisa and Celebrity Cruises. Lisa and Celebrity have achieved global impact, earning her a reputation as a trailblazer bringing transformation, diversity, and inclusion into the travel and hospitality industry and onto bridges of ships.Support the show
Travel advisors Eizabeth Caran of Outlander Travel and Jennifer Kellum of Neverland and Main Travel talk with Travel Weekly cruise editor Andrea Zelinski and Folo host Rebecca Tobin about the world's newest, biggest cruise ship, the Icon of the Seas. What sets this ship apart from other ships in the Royal Caribbean International fleet, and what does it mean for the industry overall? Among our topics, we'll discuss the Icon's new neighborhoods and where to hang out, family-friendly cabins, how the ship appeals to a true multigenerational vacation, tweaks to small details that help make a vacation seamless – like smart elevators that use AI – top dining options. Plus, Rover and an advisor's request to CEO Michael Bayley. This episode was recorded Feb. 2 and has been edited for length and clarity. Episode sponsor: This episode is sponsored by Windstar Cruises https://www.windstarcruises.com Related reports: Icon of the Seas' sheer size will leave you in awe https://www.travelweekly.com/Cruise-Travel/Icon-of-the-Seas-first-impressions Icon of the Seas sets a new benchmark: https://www.travelweekly.com/Cruise-Travel/Royal-Caribbean-sets-new-benchmark-with-Icon How big will future Royal Caribbean ships get? https://www.travelweekly.com/Cruise-Travel/How-big-will-future-Royal-Caribbean-ships-get A slowdown? Royal Caribbean Group doesn't see one https://www.travelweekly.com/Cruise-Travel/Royal-Caribbean-earnings-Q4-2023 Outlander Travel's podcast: https://outlandertravel.com/podcast/ Outlander Travel's Instagram page: https://instagram.com/outlandertrvl Elizabeth Caran's Instagram: https://instagram.com/ecaran See omnystudio.com/listener for privacy information.
This week we brought on our friend Megan to discuss some of the key differences between Celebrity and Royal Caribbean cruises. While both are owned by Royal Caribbean Group, there are definitely some key differences between the two cruise lines. Thank you for listening, and we will see you back here next Wednesday! Ready to book a cruise with Cruise Conversations? Fill out our form or send us a text at (704) 313-8556 for latest pricing! Have a question or topic suggestions for a future episode? DM us on Instagram @CruiseConversations or send us an email at cruiseconversations@gmail.com. Follow along on social media! Facebook Instagram Tik Tok --- Support this podcast: https://podcasters.spotify.com/pod/show/cruiseconversations/support
This week, I first discuss the latest trending news in the travel industry, including updates on the JetBlue-Spirit merger, new details about Universal Orlando's new Epic Universe theme park, and much more. Later, hear my thoughts on Icon of the Seas as well as details from Royal Caribbean executives Vicki Freed, SVP of Sales, Trade Support for Royal Caribbean. Additionally, hear comments from Michael Bayley, President and CEO of Royal Caribbean International and Jason Liberty, President and CEO for Royal Caribbean Group during the onboard Q&A with the media. The discussion around Icon of the Seas begins after the 9-minute mark. Have any feedback or questions? Want to sponsor the show? Contact us at Podcast@TravelPulse.com and follow us on social media @TravelPulse. See omnystudio.com/listener for privacy information.
Join us on the Fail Faster podcast as we delve into the world of high-impact, high-visibility e-commerce strategies with Hailong Shen, Director of eCommerce Technology at Royal Caribbean. He shares insights from his extensive career in the travel industry, touching on his experiences at American Airlines and Royal Caribbean Group. Discover how Heilong's fail-fast mentality and focus on customer-centric innovation have contributed to the success of these industry giants. From streamlining payment processes to navigating challenges during COVID-19, we explore the dynamic world of e-commerce and its pivotal role in shaping exceptional travel experiences. Tune in for valuable tips on personalization, user experience, and the future of e-commerce in the cruise industry. Don't miss this engaging conversation with a leader who's truly steering the ship towards a brighter future in e-commerce and travel.
Jeanette interviews Barbara Muckermann, the President and CEO of Silversea Cruises. Barbara shares her illustrious career journey, from her early exposure to different cultures and languages to her various roles in the travel and luxury industries. She discusses the importance of sisterhood and supporting women in business, as well as the power of being true to oneself. Barbara also highlights the unique aspects of Silversea Cruises, including their focus on luxury experiences in remote destinations and their commitment to sustainability, sharing insights into the company's newest ship, Silver Nova, and the combination of Silversea's heritage with the resources and support of Royal Caribbean Group KEY TAKEAWAYS The company places a strong emphasis on its crew, considering them to be its biggest asset. The crew's empathy and training are key in delivering exceptional service and anticipating guests' needs. Silversea's acquisition by Royal Caribbean Group has provided the brand with the necessary resources and support to grow and innovate while maintaining its distinct identity. Silversea's newest ship, Silver Nova, showcases the combination of Silversea's heritage and Royal Caribbean's engineering capabilities. It features an asymmetrical design, allowing for more glass and natural light, as well as an open pool deck that offers unobstructed views of the destination. The company is committed to sustainability and has built Silver Nova to be the most sustainable ship in its class, reducing greenhouse emissions by 40% compared to previous ships. The partnership with Royal Caribbean Group has enabled Silversea to invest in sustainable practices and technologies. BEST MOMENTS "Success is a very dangerous teacher, because the day we believe we got it all, that's when, first of all, I think we stop enjoying because part of working for me is also learning new things every day." "I always consider my biggest strength the fact that I was born blonde with blue eyes, because many stupid men, they think you're stupid. And so they treat you like a blonde." "The strength about an asymmetric ship is really the consumer benefits that come out of it. So the whole structure of the ship is inside, which allows the whole ship to be built in glass. So the first thing, which is difficult to explain on a podcast, but this is really the ship of light." "So sometimes, as much as we were talking before about just open yourself to the universe and be out there, but also, don't be afraid of saying no if it doesn't feel right, because it's much harder to say no than yes." This is the perfect time to get focused on what YOU want to really achieve in your business, career, and life. It's never too late to be BRAVE and BOLD and unlock your inner BRILLIANCE. If you'd like to jump on a free mentoring session just DM Jeannette at info@jeannettelinfootassociates.com or sign up via Jeannette's linktree https://linktr.ee/JLinfoot VALUABLE RESOURCES Brave, Bold, Brilliant podcast series - https://podcasts.apple.com/gb/podcast/brave-bold-brilliant-podcast/id1524278970 ABOUT THE GUEST Barbara Muckermann is the President and Chief Executive Officer of Silversea Cruises, as well as a member of Royal Caribbean Group's Executive Committee. Barbara joined Silversea in October 2001, returning as Chief Marketing Officer in 2016 following stints in strategic marketing positions with multiple luxury and cruise brands from 2005 – including Loro Piana, NCL, and MSC. Since 2016, Barbara has been at the forefront of Silversea's brand evolution, helping to establish the company as the world's leading ultra-luxury and expedition cruise line. A Doctor in Political Sciences and Economics, with a joint Executive MBA from the London Business School and Columbia University, Barbara is an accomplished professional in the luxury travel and hospitality industry, with more than 25 years of experience. She has been an innovator and leader in the cruise industry throughout this time, playing a pivotal role in the launch of such pioneering travel concepts as Silversea's S.A.L.T. culinary programme and the cruise line's Roman-inspired wellness programme, Otium, among others. Barbara formerly held the position of Chairwoman of the Reputation Committee of CLIA, managing the association's reputation during the critical time of the Costa Concordia incident. A true expert in luxury and in marketing, Barbara has taught Branding and Strategy at numerous universities. The Italian national is the second woman to lead one of Royal Caribbean Group's three wholly owned brands. *according to CLIA's State of the Cruise Industry 2022 report ABOUT THE HOST Jeannette Linfoot is a highly regarded senior executive, property investor, board advisor, and business mentor with over 25 years of global professional business experience across the travel, leisure, hospitality, and property sectors. Having bought, ran, and sold businesses all over the world, Jeannette now has a portfolio of her own businesses and also advises and mentors other business leaders to drive forward their strategies as well as their own personal development. Jeannette is a down-to-earth leader, a passionate champion for diversity & inclusion, and a huge advocate of nurturing talent so every person can unleash their full potential and live their dreams. CONTACT THE HOST Jeannette's linktree - https://linktr.ee/JLinfoot https://www.jeannettelinfootassociates.com/ YOUTUBE - https://www.youtube.com/channel/UCtsU57ZGoPhm55_X0qF16_Q LinkedIn - https://uk.linkedin.com/in/jeannettelinfoot Facebook - https://uk.linkedin.com/in/jeannettelinfoot Instagram - https://www.instagram.com/jeannette.linfoot/ Email - info@jeannettelinfootassociates.com Podcast Description Jeannette Linfoot talks to incredible people about their experiences of being Brave, Bold & Brilliant, which have allowed them to unleash their full potential in business, their careers, and life in general. From the boardroom tables of ‘big' international businesses to the dining room tables of entrepreneurial start-ups, how to overcome challenges, embrace opportunities and take risks, whilst staying ‘true' to yourself is the order of the day.Travel, Bold, Brilliant, business, growth, scale, marketing, investment, investing, entrepreneurship, coach, consultant, mindset, six figures, seven figures, travel, industry, ROI, B2B, inspirational: https://linktr.ee/JLinfootThis show was brought to you by Progressive Media
Topics: Huddler In The Hot Seat with Lisa Lutoff-Perlo, Vice Chairman, External Affairs at Royal Caribbean Group, and more…
“To create generous leaders is to be clear about who you are. That's why I started the book with identity. Who you are and why you do what you do the way you do it.” Monica Diaz is a transformational coach and diversity, equity and inclusion consultant who empowers her clients to lead their careers, their lives and their business with unprecedented positive impact. She is an inspirational and pragmatic leader, with a clear mission to share knowledge and serve leaders who can and will change the world we live in, which starts with creating the best version of themselves. Monica's diverse range of industry experience gives her valuable insights across many sectors and companies. She brings over three decades of experience as a seasoned HR and DEI executive at global blue-chip and Fortune 100 companies, such as Merck & Co, Microsoft, The Walt Disney Company and Royal Caribbean Group. She is the award-winning author of From INTENT to IMPACT – The 5 Dualities of Diversity and Inclusion, a thought-provoking business memoir to strengthen corporate culture and business as a whole. Her coaching and consulting approach is focused and flexible. She supports leaders without judging them, to build practical and productive solutions. Clients and colleague regard her as a passionate professional, who brings a refreshing perspective on addressing diversity, equity and inclusion. She is always ready with the clear suggestions and wields her humor as a secret weapon, to make everyone feel they are an integral part of a common effort. Monica has been recognized as a 2022 Literary Titan, Top DEI Leader, a Leader of Team Innovation, as one of Most Influential Minorities in Cable TV and one of the Top 10 Leaders in the Hispanic Executive community. She is a founding member of the Latino DEI Collective and serves as board member of the Puerto Rican Arts Alliance and as Advisory Board member of the HISPA - a youth development organization. She is also an active contributor to organizations empowering children, families, and their communities out of poverty, as well as equality for the LGBTQ community. Monica's visionary thought-leadership and fresh perspectives, combined with a high level of energy and relevance, have made her a sought-after public speaker and partner on global DEI strategies, leadership development and culture transformation. R.O.G. Takeaway Tips: Fear leads to inaction. Give yourself latitude. Open your mind. Be curious and ask others about their preferences. Learn it all vs. know it all. Leadership is a privilege. Clarify your identity. Share yourself with others. Seek opportunities to be challenged. Resources: MonicaDiaz.net Monica Diaz on Linkedin (in/monicadiaz1) A Conversation with Monica Diaz - Author of "From INTENT to IMPACT" - Monica discussing her book,"From INTENT to IMPACT - The 5 Dualities of Diversity and Inclusion" Inspiration Interlude I with Monica Diaz - Monica talks about her experience as a 25 years as a global diversity and inclusion leader Where to find R.O.G. Podcast: R.O.G on YouTube R.O.G on Apple Podcasts R.O.G on Spotify How diverse is your network? N.D.I. Network Diversity Index What is your Generosity Style? Generosity Quiz Credits: Monica Diaz, Sheep Jam Productions, Host Shannon Cassidy, Bridge Between, Inc. Coming Next: Please join us next week, Episode 148, with Michelle Angela Ortiz.
Grant Van Ulbrich is a sales transformation pioneer and the author of “Transforming Sales Management – Lead Sales Teams Through Change”. Grant is one of the first to complete the master's in Leading Sales Transformation from Consalia Sales Business School and Middlesex University. He is also the global director of sales transformation at Royal Caribbean Group and founder of Scared So What, offering a unique approach to personal and organizational change management. Join us as Grant shares his inspiring journey, as well as insights and resources to help us manage transformational change in a positive way. Highlights: Grant's academic journey into professional sales Core issues in sales management today The ‘Scared - So What' model The academic approach to sales management Episode Resources Connect with Mark Cox https://www.inthefunnel.com/ https://ca.linkedin.com/in/markandrewcox https://www.facebook.com/inthefunnel markcox@inthefunnel.com Connect with Grant Van Ulbrich Scared So What - Website Resources: https://scaredsowhat.com/ Transforming Sales Management: https://www.amazon.ca/Transforming-Sales-Management-Through-Change-ebook/dp/B0BTT8KFY1 LinkedIn: https://www.linkedin.com/in/grantvanulbrich/ Call to Action In the Funnel Sales Workshop Free Sales Tools How to Listen: Subscribe on Apple Podcasts Listen on Spotify
Introducing epsiode 136In Episode 136, Chris shares the 90 Years of P&O Australia's leisure cruises. We answer some listener questions and share the latest news from, Viking, Swan Hellenic, Coral Expeditions, Carnival, Saga, Celebrity, Windstar & P&O UK. Plus who wins this weeks Fact or Fiction. Support the showListen, Like, Subscribe & Review on your favourite podcast directory.Share the podcast with someone you think will enjoy the showBuy Me A Coffee – This podcast is only possible thanks to our supporters, simply buying a coffee keeps us on air. It is just like shouting your mate a coffee, and we consider our listeners close mates. https://bit.ly/2T2FYGXSustainable Fashion – choose a TBCP design or design your own… all using organic cotton, green energy and zero plastic https://bit.ly/32G7RdhRun for a Reason – This year Chris will Run for a Reason, raising money for the Type 1 Diabetes Family Centre. The Family Centre is a unique WA based home away from home for people with type 1. The team work alongside people living with type 1 diabetes, to support them to live a full and rewarding life. Donations can be made here: https://lnkd.in/gjs7jXXjListener QuestionsListener Question from KerryHi Baz and Chris, new cruiser here. Last year my husband started working for Cunard and so we are really new to cruising but want to make the most of his staff discount. We have a cruise to the Norwegian Fjords booked for July 2023, 7 nights out of Southampton on Queen Victoria. So far the only excursion we've booked is a visit to Briksdal Glacier. We have done lots of research and feel happy with this as the only pre-booked cruise line excursion. The other port days we are happy to just wander nearby to the ship and see where we end up. My question is, do you feel that you can get the best out of port days just going with the flow or do you prefer pre-booked and organised trips? Sitting on a coach with 60 other people looking at passing views is my idea of hell, I'd much rather put on some hiking boots and walk to a waterfall. Love the show, especially Chris's Cunard insights, hope to catch an enrichment talk one day!Baz suggests look at the independant shore excursions operators such as Venture Ashore: https://www.ventureashore.com/Listener Question from KeithWhile cruising recently on Holland America's Nieuw Statendam, I noticed an interesting shape on the rear of the hull below deck 1. What is the purpose of the extended structure at the rear of the ship beneath the mooring lines? When viewed from the rear or side, most of the “extension” is above the water.BazCruise NewsViking Opens up 2025 River Cruises for sale Due to overwhelming demand, Viking's 2025 river voyages are now open for sale. This response comes as Viking celebrated record-breaking sales in January and earning top honours in the Cruise Critic 2023 Cruisers' Choice Awards across river, ocean and expedition categories.It is the first time Viking has three river seasons open for sale at once, providing guests with more choice when selecting their next unforgettable journey.Viking started the year with record-breaking sales in January and this demand has only continued throughout the following months. A large percentage of those bookings have come through its trusted travel agent network, with agents seeing exceptional volume of bookings.Viking is also offering guests additional savings of $200 per couple for new 2024/2025 river bookings made by 30 April 2023.River highlights include:15-day Grand European Cruise from Amsterdam to Budapest or v.v.23-day European Sojourn from Amsterdam to Bucharest or v.v.8-day Paris & the Heart of Normandy from Paris to10-day Portugal's River of Gold from Lisbon to Porto12-day Pharaohs & Pyramids from Cairo to Cairo15-day Magnificent Mekong from Hanoi to Ho Chi Minh CitySwan Hellenic announces delivery of third state-of-the-art expedition ship: SH DianaOn Tuesday the 4th of April: Swan Hellenic announced that it had taken delivery of SH Diana from the Helsinki Shipyard on Friday the 31st of March, and that its newest and largest ship is en-route in the Baltic and will pass the through the Kiel Canal tomorrow night.SH Diana is now sailing to Palermo for her inaugural cultural expedition cruise, the ten-night Mysteries of Carthage and the Moors, which will take her guests to explore some of the most fascinating locations in North Africa before crossing the “Pillars of Hercules” to Seville and Lisbon. Departing Lisbon on the 25th of April, the nine-night Historic Ports of the Western Seaboard will see her hugging the coasts of Spain, France, Belgium and the Netherlands to reach Amsterdam.Here on the 4th of May, a Christening Ceremony with US luxury travel industry icon Valerie Wilson as godmother will take place naming SH Diana in the traditional manner with a modern twist, sending her on her way in style to cruises of the Scandinavian fjords and a full Arctic season.Coral Expeditions expands season in the Spice IslandsCoral Expeditions, Australia's pioneering cruise line, has today announced the launch of four new 18-night extended voyages to Raja Ampat and Spice Islands of West Papua in early 2025. The release coincides with the current expeditions in March and April on Coral Adventurer which are both sold out due to popular demand. These voyages are the first back to the region since 2020.The new expeditions are scheduled for the peak summer season from January to March in 2025 and will be hosted on Coral Geographer. Each trip will have fewer than 120 guests and be accompanied by expert guides in keeping with our true expedition ethos.New voyage dates:Darwin to Sorong > 18 nights departing 24 January 2025Sorong to Darwin > 18 nights departing 11 February 2025Darwin to Sorong > 18 nights departing 2 March 2025Sorong to Darwin > 18 nights departing 20 March 2025As is the case with most Coral Expeditions voyages in remote international regions, the company will charter a jet aircraft for guest transfers from Darwin to Sorong and return.Key highlights of the new itineraries include:Three days in spectacular Raja Ampat, the famed archipelago of the “four Kings”Swimming with the gentle and majestic giant whale sharks at Cenderawasih BayDiscovering Wayag's ‘gumdrop' islands and be rewarded by the view from Pindito PeakEnjoying a welcome to Banda Neira by the traditional Kora Kora canoesExploring the ancient spice kingdoms fought over by English, Dutch, and Portuguese explorersLearning the customs & cultures of West Papua and Indonesia, and experiencing local culture, including traditional dance, handicrafts and local cuisineQueensland Children's Hospital patients enjoy Dr. Seuss-themed day onboard Carnival LuminosaBringing some Dr. Seuss-themed fun to the Sunshine State, Carnival Cruise Line, along with the Children's Hospital Foundation, today hosted Queensland Children's Hospital patients and families onboard Carnival Luminosa for a special Green Eggs and Ham Breakfast.With The Cat in the Hat, Thing 1 and Thing 2, all were invited onboard the ship red and blue. Green Eggs were enjoyed, and the kids had a ball, but their mums and their dads had the best time of all. There was singing and dancing, by crew and by waiters, but the kids were by far the best fun creators.Carnival Cruise Line has been a proud supporter of the Children's Hospital Foundation in Queensland since 2019 and has hosted its recurring Conga for Kids event onboard Carnival Luminosa since the ship began sailing from Queensland in November 2022.Raising much-needed funds for the Foundation, Carnival Cruise Line VP, Kara Glamore also presented Children's Hospital Foundation CEO, Lyndsey Rice with a giant cheque for $34,245. The money raised is the cumulative efforts of the brand's ‘Conga for Kids' events during Carnival's first-ever Brisbane season. And with two events to go, this number is only expected to increase. This figure adds to a previous donation of $10,000 following the 2022 Nine Telethon in support of the foundation, bringing the total funds raised to just under 45 thousand dollars.Deck' the halls! Carnival Cruise Line announces ‘Grinchmas in July' cruisesRoll out the mince pies! Carnival Cruise Line announces it will offer five ‘Grinchmas in July' themed sailings onboard Carnival Splendor to its existing roster of fun-filled cruises.As part of Carnival's ongoing Dr. Seuss partnership, the Grinch-themed cruises will bring the very best of ‘Christmas in July' traditions to sea, allowing Australian guests to experience the fun of a wintry ‘Christmas'. The new additions come as part of Carnival's ‘Seuss at Sea' offerings, including its Green Eggs and Ham Breakfast, Seussapalooza and Seuss Storytime.Grinchmas in July will see Carnival Splendor transformed into a magical winter wonderland, its giant Christmas tree adorned with glittering lights and baubles galore; there'll even be winter ‘snow' on board. Guests will be able to immerse themselves in the full holiday spirit by enjoying a delicious array of festive food and beverage offerings, including Christmas-themed beverages and specialty dining options, ensuring a very merry time. The festive fun comes on top of the full array of 45+ activities guests have come to know and love on a Carnival Cruise.The Grinch himself will join the festivities with special appearances and a screening of How the Grinch Stole Christmas at the Dive-In Movies. The fun doesn't stop there, as guests can party like a Who from Who-ville, to a ‘Jingle Bell Jam' soundtrack, as well as Christmas carolling, festive games, trivia and arts and crafts. There's even an ugly Christmas sweater night and festive outfit competition for the fashionistas of the family.Carnival's Grinchmas in July sailings depart from Sydney starting from 30th June 2023. The full list of sailings include:Friday 30th June: 9-night sailing to the South Pacific visiting three amazing ports including Noumea, Mystery Island and LifouSunday 9th July: 4-night sailing including a trip to the picturesque Moreton Island, one of Australia's best kept secretsThursday 13th July: 3-night Weekend Sampler where guests can soak in the very best of Sydney's famous landmarks whilst getting a taste of the fun on boardSunday 16th July: 12-night South Pacific tour with just under two weeks sailing around the stunning South Pacific. Enjoy the sunshine in Noumea, whilst stopping off at other stunning locations such as Mystery Island and LifouFriday 28th July: 3-night Weekend SamplerSaga launches full range of 2024 ocean cruisesSaga has officially launched its full range of 2024 ocean cruises with 48 all-inclusive itineraries now available.New for 2024, Saga has revamped its UK travel package and the included return chauffeur service has now been extended to 300 miles from the departure port (previously it was 250 miles). Those guests who live further afield and choose to join the cruise via a domestic flight to London or Southampton will also receive a chauffeur service from home to their local airport. They will then be picked up from their flight and driven to the ship, making the whole experience easy and stress-free.In addition to the complimentary chauffeur service, Saga's boutique ocean cruises are all-inclusive with no hidden costs on-board either. Saga Cruises come with all dining and house drinks including a selection of cocktails, draft beers and lagers, wines, spirits, mixers and soft drinks. New for 2023 and in response to guest feedback, a selection of premium label spirits are also available at no additional cost. Wi-Fi, gratuities, fitness facilities, 24-hour room service, sightseeing tours in selected ports, entertainment (from lectures to recitals to shows), porterage of luggage, shuttle buses to nearest town centres and travel insurance are also included.Celebrity Cruises' Next Edge-Series Ship Brings New Flex Fuel Engine To IndustryWhen Celebrity Cruises introduces the fifth ship in the revolutionary Edge Series, it will feature the collaborative efforts of its parent company Royal Caribbean Group, technology group Wärtsilä and shipyard Chantiers de L'Atlantique (CdA) to advance the use of alternative fuels for the cruise industry. The ship continues the innovation that debuted with the Edge Series but will also be equipped with a new engine model, along with storage and delivery systems, that will give unmatched fuel flexibility, with the ability to use three types of fuel, including methanol.To allow for the ship's fuel flexibility, Wärtsilä will deliver two converted 8-cylinder Wärtsilä 46F engines to allow them to utilize three fuel sources, including methanol. These changes not only advance carbon-free cruising, but by adding methanol as a fuel option, local emission like sulphur oxides (SOx), nitrogen oxides (NOx), and particulate matter are significantly reduced.Formula 1 Races in Abu Dhabi + Monaco Can Be Accessed Via a Cruise Ship So Small & Nimble It Feels Like Your Own Private YachtSmall ship line Windstar Cruises has added a new Formula 1 experience for its guests, this time at the final race of the 2023 season at the Abu Dhabi Grand Prix in November. The racing excursion is in addition to Windstar's long-standing themed F1® cruise to the Monaco Grand Prix, with this year's Rome & Prix du Monde of Monaco slated for May 21-28 aboard Windstar's flagship: 342-passenger sailing yacht Wind Surf.Offered by no other cruise line, the Windstar shore excursion to the Formula 1® Etihad Airways Abu Dhabi Grand Prix 2023 is available as part of Windstar's first-ever sailings in the Middle East on board the all-suite, 312-passenger Star Legend.During an overnight in Abu Dhabi amidst the inaugural 10-day Sparkling Sands & Cities of the Persian Gulf voyage departing Dubai on November 23, guests will have the option to experience the climactic race of the F1® season on November 25 and 26 with premium grandstand seats for the time trials and the race, transfers to and from Yas Marina Circuit, English-speaking coordinators, and onboard perks like an exclusive cocktail party. Guests will also be joined by F1® Sports Broadcaster Bob Varsha, who will provide insights and expert analysis of the race and drivers.Cruising to the Monaco Grand Prix has its origins in the 1990s as Windstar's first themed cruise and one of the industry's very first themed cruises (long before cat lovers, bikers, rockers, and other hobby groups made them so ubiquitous). Windstar's passengers n the Rome & Prix du Monde of Monaco itinerary, which consistently sells out far in advance, all receive race tickets, specifically Section K seats for the time trials and final. The entire cruise is hosted by a Formula 1® racing expert who provides behind-the-scenes insight, and there is also a themed cocktail reception and dinner on board, plus extras like high definition binoculars, comfy seat cushions, and ear protection.P&O Cruises announces multi-million pound investment in Arcadia and AuroraP&O Cruises has today announced that it will be updating guest areas on its adults only ships, Arcadia and Aurora.The changes, which are due to be completed by May 2023, will include new balcony furniture, new chairs in cabins, as well as new furniture on the ship's open deck areas. On Arcadia, the Neptune Pool will also see considerable investment with new lounge chairs, sofas, tables and armchairs. Arcadia's wider refit will take place in November 2024 and Aurora's is scheduled for April 2025.SH DianaViking Nile CruiseViking EuropeCarnival in QueenslandAnd more...Join the show:If you have a cruise tip, burning question or want to record a cruise review get in touch with us via the website https://thebigcruisepodcast.com/join-the-show/ Guests: Chris Frame: https://bit.ly/3a4aBCg Chris's Youtube: https://www.youtube.com/c/ChrisFrameOfficialListen & Subscribe: Amazon Podcasts: https://amzn.to/3w40cDcApple Podcasts: https://apple.co/2XvD7tF Audible: https://adbl.co/3nDvuNgCastbox: https://bit.ly/2xkGBEI Google Podcasts: https://bit.ly/2RuY04u I heart Radio: https://ihr.fm/3mVIEUASpotify: https://spoti.fi/3caCwl8 Stitcher: https://bit.ly/2JWE8Tz Pocket casts: https://bit.ly/2JY4J2M Tune in: https://bit.ly/2V0Jrrs Podcast Addict: https://bit.ly/2BF6LnE Hosted on Acast. See acast.com/privacy for more information.
Ana Maria Sencovici (AMS for short) is the Chief Talent Officer for Royal Caribbean Group. AMS will talk about why clarity and simplicity have become critical to the HR value prop in our rapidly evolving human landscape. Also, neuroscience is not JUST the domain of Marketing. See how AMS and Royal Caribbean are bringing a deeper understanding of how people receive and process information to lead to better outcomes.
Ana Maria Sencovici (AMS for short) is the Chief Talent Officer for Royal Caribbean Group. AMS will talk about why clarity and simplicity have become critical to the HR value prop in our rapidly evolving human landscape. Also, neuroscience is not JUST the domain of Marketing. See how AMS and Royal Caribbean are bringing a deeper understanding of how people receive and process information to lead to better outcomes.
We occasionally talk about a sea-change within the cruise industry but this time we mean it. In the past two years, three of the four cruise companies have turned over their top jobs. Royal Caribbean Group chairman and CEO Richard Fain stepped down as CEO as of January 2022, after serving in that role since the late 1980s. He was replaced by Jason Liberty, the company's CFO. In mid-2022, Carnival Corp. chairman and CEO Arnold Donald announced that he would step down, to be replaced by Josh Weinstein, the company's chief operating officer. And just last month, Norwegian Cruise Line Holdings chairman and CEO Frank Del Rio said he would step down this summer and that Norwegian Cruise Line CEO Harry Sommer would step up into the "sea-suite." (We should note that, as of now, the fourth company, MSC Cruises, is still helmed by Pierfrancesco Vago.) Cruise editor Andrea Zelinski looks at the changing of the guard in this week's Focus on Cruise cover story. And on this episode, with Signature Travel Group CEO Alex Sharpe, we explore the changeover a little more and get of the sense of the people behind and ahead of the industry's trajectory. Episode sponsor: This episode is sponsored by G Adventures www.gadventures.com Related reports: Focus on cruise: Changing the guard https://www.travelweekly.com/Cruise-Travel/Focus-on-Cruise-Changing-of-the-guard On the record: A Q&A with Carnival Corp. CEO Josh Weinstein https://www.travelweekly.com/On-The-Record/Carnival-Corp-Josh-Weinstein Travel advisors expect a smooth transition at Norwegian Cruise Line Holdings https://www.travelweekly.com/Cruise-Travel/Travel-advisors-expect-smooth-leadership-transition-NCLH Arnold Donald, retiring from Carnival, reflects on changing cruise culture https://www.travelweekly.com/Cruise-Travel/Retiring-Arnold-Donald-reflects Travel advisors praise Richard Fain for his commitment https://www.travelweekly.com/Cruise-Travel/Advisors-praise-Fain-as-he-departs-Royal-Caribbean Richard Fain's Covid-era video from March 2020: https://www.travelweekly.com/Cruise-Travel/Richard-Fain-addresses-agents-Get-ready-for-better-times-ahead Alex Sharpe https://join.sigtn.com/about-signature/our-executive-team/See omnystudio.com/listener for privacy information.
I have another amazing episode for you! If you didn't get an opportunity to listen to the inspiration words of Lola Akinmade, my third guest, click here right after you listen to this episode. Did you know a cruise ship is christened? I was blessed enough to be chosen by this episode's guest, Carol Cabezas, to be the godmother to the Azamara cruise ship. Carol Cabezas is the President of Azamara, an upmarket vacation company focused on Destination Immersion experiences. Carol joined Azamara in 2017 as the Chief Operations Officer taking on responsibility for the full range of operations in the brand including Sales, Marketing, Revenue, Finance, Deployment and Shipboard Operations. Prior to joining Azamara, Carol was the Investor Relations Officer for Royal Caribbean Group, managing relationships with the global investor and analyst community. Carol joined Royal Caribbean Group in 2000 and since that time has held a variety of leadership roles across Sales, Finance and Revenue Management. Join me and Carol as we discuss: Health Professionals Cruise Industry Customer Experience Funding Confidence Putting in the work Confidence Gap Covid DEI Career vs. Family Destination Awareness Honorable Mentions 00:00:00 - Voyager and Grandeur Azamara Onward Depart 00:00:37 - Looking back at Azamara Onward's Christening Ceremony 00:10:10 - Cruise Compete 00:21:16- Catching Up With Tony Markey 00:22:03 - Holiday Greetings from the Azamara Crew Follow Azamara Voyages in these spaces: Website: https://www.azamara.com/home Instagram: www.instagram.com/azamaravoyages Facebook: www.facebook.com/AzamaraVoyages YouTube: www.youtube.com/user/AzamaraVoyages Twitter: https://twitter.com/Azamara
Royal Caribbean Group shared their 4Q earnings, and there's a few tidbits in there cruise fans should know about for cruises coming up this year. Share with me your thoughts, questions and comments via... Twitter: @therclblog Facebook: /royalcaribbeanblog YouTube: royalcaribbeanblog Email: matt@royalcaribbeanblog.com Leave a voicemail: (408) 6ROYAL6 You can subscribe to the Royal Caribbean Blog Podcast via iTunes, Google Play, Stitcher or RSS.
Cruise lines, advisors and travelers are in the midst of Wave, the cruise industry's big sales and promotion season, and this year looks like a big one. In this episode cruise editor Andrea Zelinski and host Rebecca Tobin check in on how cruise sales are trending and look at some of the industry's benchmarks. Why is Wave so important this year? And are cruise lines succeeding in their push to attract more first-time cruisers? This episode was recorded Feb. 9 and has been edited for length and clarity. Episode sponsor: This episode of the Folo is sponsored by ALG Vacations https://www.appleleisuregroup.com/segments/vacations/ Related reports: Royal Caribbean Group is experiencing a Wave like no other https://www.travelweekly.com/Cruise-Travel/Royal-Caribbean-Q4-2022-earnings Analysts and advisors report a better-than-expected start to Wave season https://www.travelweekly.com/Cruise-Travel/Insights/Wave-season-bookings-off-to-a-robust-start Carnival Corp. rings in new year with ambitious ad campaign https://www.travelweekly.com/Cruise-Travel/Carnival-rings-in-new-year Norwegian Cruise Line Holdings says the Wave has already begun https://www.travelweekly.com/Cruise-Travel/NCLH-third-quarter-earnings-2022 How cruise lines are attracting first-time cruisers https://www.travelweekly.com/Cruise-Travel/The-push-to-attract-first-time-cruisers See omnystudio.com/listener for privacy information.
I have an exclusive interview to share with you this week with Royal Caribbean Group CEO Jason Liberty about where he sees things right now, and what the short term future holds for the cruise line! Share with me your thoughts, questions and comments via... Twitter: @therclblog Facebook: /royalcaribbeanblog YouTube: royalcaribbeanblog Email: matt@royalcaribbeanblog.com Leave a voicemail: (408) 6ROYAL6 You can subscribe to the Royal Caribbean Blog Podcast via iTunes, Google Play, Stitcher or RSS.
Brandi is a passionate and positive leader focused on optimal customer experience. A true cx guru, she has extensive knowledge in building and maintaining relationships, process improvement, and customer satisfaction. Brandi oversees a committed team who supports hundreds of businesses across the US to improve workplace operations, including JetBlue, Royal Caribbean Group, Tommy Bahama, and La-Z-Boy. With over 10 years of SaaS experience, she is passionate about delivering the best possible experience to customers, and with the power of innovative tech, her team helps to give workers a voice, and leaders visibility, and unite teams to improve. Key Takeaways Brandi shares her experience growing up on a farm and how it influenced her work ethic and her views on what good customer experience is all aboutIs the customer success team more of an organization's employees or are they more of an advocate for the customer?The traits that business leaders should be looking for when bringing in new members into their customer success team,Different ways to keep your team motivated and aligned with the company cultureHow creating a pro-active culture in a company leads to your staff feeling appreciated, needed, and valuedWhat does safety culture do? What does it develop and what is its market?The interrelation between the customer on boarding process and the ultimate customer experienceRelationship building and why it's important to have off-book conversations as a way to better understand your customerGiving the customer what they need vs customer seat retention or expansionHow Brandi and her team ensure all touch points are smooth, alongside tips on how they map out their customer journey as a way to identify and correct friction points Connect with Brandi Website - https://safetyculture.com/ LinkedIn - https://www.linkedin.com/in/brandi-bennett-8964296a/
Our annual CruiseWorld show brings to the stage the top executives from the major cruise companies. This year the CEOs of Carnival Corp., Royal Caribbean Group and Norwegian Cruise Line Holdings talked with editor in chief Arnie Weissmann about their sales and product priorities against the backdrop of major news announcements: the elimination of some noncommissionable fares by Norwegian Cruise Line; Royal Caribbean Group's Q3 profit; Carnival Corp.'s appeal for first-time cruisers. Host Rebecca Tobin turned to senior cruise editor Andrea Zelinski, who was covering the show in Fort Lauderdale, for her analysis of the news, the presentations from Carnival Corp. CEO Josh Weinstein and Royal Caribbean Group CEO Jason Liberty, and what travel advisors at the show were buzzing about. This episode was recorded Nov. 3, halfway through the show, and doesn't include info on the conversation with Norwegian Cruise Line Holdings CEO Frank Del Rio or the Presidents Panel with NCL chief Harry Sommer and Regent Seven Seas Cruises' CEO Jason Montague, which took place Friday, so we've included articles in the links below. Related reports: At CruiseWorld, Norwegian Cruise Line execs explain NCF plan https://www.travelweekly.com/CruiseWorld-Coverage/Norwegian-Cruise-Line-execs-delve-into-NCF-plan Royal Caribbean CEO Jason Liberty on Q3 performance: 'We crushed it' https://www.travelweekly.com/CruiseWorld-Coverage/CEO-reacts-to-Royal-Caribbean-Group-Q3-earnings-report Carnival Corp.'s Josh Weinstein: Advisors can help us sell first-time cruisers https://www.travelweekly.com/CruiseWorld-Coverage/Carnival-CEO-Weinstein-Advisors-can-help-us NCL to pay noncommissionable fares on advance bookings: https://www.travelweekly.com/Cruise-Travel/Norwegian-Cruise-Line-to-pay-on-noncommissionable-fares Think Tank: Advisors trade tips on social media https://www.travelweekly.com/CruiseWorld-Coverage/Advisors-trade-tips-on-how-to-turn-social-posts-into-travel-sales Complete CruiseWorld coverage https://www.travelweekly.com/CruiseWorld-Coverage See omnystudio.com/listener for privacy information.
Jay Schneider, chief product innovation officer for Royal Caribbean Group, talks with James Shillinglaw of Insider Travel Report at the “reveal” of Royal Caribbean's new Icon of the Seas, set to make its debut in January 2024. Icon takes the best from the Oasis and Quantum classes, sprinkles in some features from Royal Caribbean's private island, and adds whole new features to create a ship that's firmly focused on delivering a great vacation for families. For more information, click on Royal Caribbean's Icon of the Seas. If interested, the original video of this podcast can be found on the Insider Travel Report Youtube channel or by searching for the podcast's title on Youtube.
Cruise News Today — July 29, 2022. Royal Caribbean Group drops pre-cruise testing for vaccinated passengers on shorter sailings five nights or less. Princess Cruises has announced its 2023 to 2024 Americas schedule, giving it one of the largest North American homeport presences yet. Royal Caribbean Group is now cash flow positive for the first time since the cruise industry shutdown. Cruise line stocks were up for CCL, RCL, and NCLH.
A review of a 10-night cruise on Royal Caribbean's Voyager of the Seas. This was a Baltic cruise from Northern Europe that was very port intensive. We get a bow-to-stern review of the cruise ship and the itinerary. Richard has cruise news on: CDC drops cruise ship program for cruise ships One cruise line takes a public approach to get more to sail while the other drops negative testing Royal Caribbean Group purchases a former Crystal Cruises ship A couple spends 1,000 days on one cruise line Record cruise week in Central Florida Listener Question: I have a treatment booked in the spa, does this mean I'll be able to use the thermal suite that day?
A 2022 review of Carnival Radiance from Long Beach, California. Richard has cruise news: Disney Wish has been christened in Port Canaveral, Florida Carnival Corporation releases Q2 earnings and makes money again Carnival Cruise Line debuts new food menu item, new ship entertainment team Norwegian cruise ship damaged when hitting an iceberg in Alaska Celebrity Cruises' full fleet is back in service, completing all 63 Royal Caribbean Group vessels Listener Q: Any idea when Carnival will bring back some of their VIFP perks? — Donna --- Thoughts or questions? doug@cruiseradio.net Want daily cruise news? Subscribe to the Cruise Radio News podcast feed. Get in-depth cruise news and industry insight at www.cruiseradio.net.
Cruise News Today — June 25, 2022. Carnival Corporation has started making revenue again as of the second quarter of 2022. Celebrity Infinity returns to guest operations on Saturday marking the final Royal Caribbean Group ship to resume service. Disney Cruise Line has named children of the Make-a-Wish foundation godchildren of the upcoming Disney Wish when it gets christened in Port Canaveral next week. Cruise line stocks were up double digits for CCL, RCL, and NCLH.
Cruise News Today — June 14, 2022. Celebrity Cruises drops vaccination requirements for teens in Europe. Viking Cruises drops pre-cruise testing for sailings outside of the US and Canada. Royal Caribbean Group has filed a request to be able to add SpaceX's Starlink internet service to its ships. Cruise line stocks were down on Monday for CCL, RCL, and NCLH.
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