Podcasts about encore episode

"If you're not growing, your dying", phrases like this tend to drive us pursue a path of growth that often prevents us from slowing down or finding margin in which we can see that something, or even we ourselves, need to stop. Today on Shift Break we are going to be talking about how to see entrepreneurship as not just a one time thing, but as a cyclical practice that helps you enter into needed change to either maintain, add, or take away. Related Episodes: 399: Encore Episode! How to Change Things in the Cafe     HIRE KTTS CONSULTING AND COACHING! If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min    Thank you to out sponsors! Everything you need for back of the house operations https://rattleware.qualitybystainless.com/   The best and most revered espresso machines on the planet: www.lamarzoccousa.com  

In the busy cafe we tend to want to power through the work and in the process we rush the customer. The average cafe guest can feel as though they are simply being handled or herded instead of welcomed and served.  Today on Shift Break we are talking about how and why we need to fight against the urge to rush the customer and what it looks like to help them truly connect with and experience our unique offerings and hospitality. Related episodes:  340 : Encore Episode of “10 Reasons to Love the Customer”! Ignoring the Customer Are You Open? Slow is Fast? Speed is not the Goal HIRE KTTS CONSULTING AND COACHING! If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min    Thank you to out sponsors! Everything you need for back of the house operations https://rattleware.qualitybystainless.com/   The best and most revered espresso machines on the planet: www.lamarzoccousa.com

ENCORE EPISODE! The summer season is officially upon us! Which means it's time to wrestle your toddler to the ground so you can apply some ghost-whitening sunblock while your six year old screams “I hear the ice cream truck! Can we get one?” at 10am. Are you already counting the days until Labor Day? Fear not! There are ways we can find more sweetness and less stress this summer with our families. On today's “Good Enough Parenting” podcast, I'll share with you my favorite tips for not just surviving but actually enjoying this season of seemingly endless time together.  And the good news is …. It involves a lot of BENIGN NEGLECT(my #1 parenting motto!) We don't need to be the end all be all for our kids this summer. Let them make their own snacks. Let them be bored. Let them skip the summer worksheets for more sprinkler time. Everyone benefits when we give our kids some space. So sometimes they'll have a chipwhich for breakfast this summer. You'll make them a veggie filled smoothie in September. And that's good enough.To get Carley's free video teaching you 4 play therapy techniques you can use TODAY to calm your emotional child and bring joy and freedom back to family life click here!http://www.paceparent.com/play And follow her @CarleyCounsels on FB & IG!

"Customers are already dialed in." This is one of my favorite quotes from the interview I had with today's guest. The industry has largely been focused on educating customers about coffee but not very good about educating themselves about the customer, and even less concerned about meeting people where they are or even celebrating their tastes. How can we approach the regular people that make up most of our customer base in a way that edifies instead of discourages?    That's what Matthew Bryce of Seven Sleepers Coffee Labs is here to talk about!   Matthew Bryce is a results-driven leader with over a decade of experience enhancing customer service, retail and food service operations. A specialist in elevating customer experiences, optimizing processes, and driving measurable improvements in sales, team productivity and quality of engagement.   With his extensive industry experience and people-first communal focus, his company Seven Sleepers Coffee Labs has been able to excite people about coffee through experiences and conversation.    I am grateful for this discussion and hope you all are encouraged to take action on the insights Matthew shares.    Link: https://www.instagram.com/sscoffeelabs/     Related Episodes: 333: Bridging the Professional and Home Barista Gap w/ Lance Hedrick of Onyx Coffee Lab 216 : Helping your Customers Brew at Home w/ Brian Beyke , I Brew my own Coffee Podcast 432 : How to Win in Specialty Retail Coffee Sustainability Series #4 : Consumer 360: Encore Episode! Hosting Consumer Coffee Classes: 7 Tips for Success   INTERESTED IN 1:1 CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min  Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com

Happy Friday! This week's Encore Episode is one from 2022, a dynamic interview with Dr. Chris Jones. We discuss teacher-centric leading and supporting teachers, to name a few discussion areas. I feel like this is the perfect encore episode to wrap up teacher appreciation week. Listen in to hear our conversation or check out the […] The post ENCORE FRIDAY – PMP279: Support, Empower, Engage with Chris Jones appeared first on Principal Matters.

In this Encore Episode of The Professional Noticer, we're revisiting a conversation with America's favorite southern cook — Brenda Gantt! Tune in to hear Brenda share the story behind her very first cooking video, how it unexpectedly went viral, and why her old-fashioned techniques resonate so deeply with today's generation. You'll also hear what she hopes people take away from each lesson — and find out which foods she most loves to cook (and eat)! Connect with Brenda Online: Facebook: https://www.facebook.com/cookingwithbrendagantt YouTube: https://youtube.com/channel/UCWdG9VGBkBRSvPicPOGyjXA Instagram: https://instagram.com/cookingwithbrendagantt Brenda's cookbook Linger Around the Table Y'all is now back in stock. You can order it here: https://hoffmanmediastore.com/product/brenda-gantt-linger-around-the-table-yall/ You can also enjoy the Shepherding Outdoors series — written by Brenda's son-in-law, Walt Merrell. Volumes 1 through 3 are available for purchase at ShepherdingOutdoors.com Volume 4 and the opportunity to pre-order Walt's newest release, It's Sunday Morning, can be found here: https://hoffmanmediastore.com/shepherding-outdoors-collection/

Why does it feel so awkward and difficult to take action the way we know we need to as leaders in the coffee shop? If you are human, you feel a kind of resistance when it comes to making decisions, having those conversations, and generally taking decisive steps into leadership. What are we worried about? Well, there surely are some things we can fall prey to and need to guard against when using the authority of the role to serve others, but unless we get over the awkward first steps, we cannot truly serve well.  Today on Shift Break we will be talking about how you can plan on this awkwardness and how you can overcome it so you can be the effective owner, manager, trainer, and leader your baristas and customers need you to be.  Related episodes:   368 : Walking the Line Between Leadership and Friendship 336: A Cafe Leadership Masterclass w/ Selina Viguera of Blue Bottle Coffee 109 : Leadership Abandonment Syndrome : Lack of development in senior staff and what to do about it 194 : Encore Episode! Leadership in the Cafe: 10 Steps to being a People First Leader | Aired January 17 2017   INTERESTED IN CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min    Thank you to out sponsors! Everything you need for back of the house operations https://rattleware.qualitybystainless.com/   The best and most revered espresso machines on the planet: www.lamarzoccousa.com

Whether it is a trade show, local business event, online or in-person summit, or a local throw down, coffee events are a way to connect and offer a lot of opportunities to grow and gain value for your career and business. That opportunity is there, but only if you know how to really take advantage of it.  Today on Shift Break we will be talking about how you can really get the most from a coffee event, and how to avoid the pitfalls of leaving a ton of value on the table due to a lack of planning and forethought.  Related episodes:  250 : Planning better Events w/ Steven Moloney of The Barista League 395: Connecting Roasters and Producers w/ Henry Wilson of Perfect Daily Grind and The Producer Roaster Forum! 324 : Encore Episode! Organizing the Community w/ Espresso State of Mind Founders, Javier Alvarez and Joseph Gonzalez 146 : How to Host a Throwdown w/ Justin Shepherd of Spencers Coffee, Bowling Green, KY 100! Why YOU are the Key     ATTENTION CAFE OWNERS w/ 2+ Years of running your brick and mortar.... - LOOKING FOR A COMMUNITY OF SUPPORT, ACCOUNTABILITY, INSIGHT, AND ENCOURAGEMENT?  - The Key Holder Coaching Group master-mind are now taking new applicants for our 4th cohort launching in march!  Click below to fill out your application now! KEY HOLDER COACHING APPLICATION   INTERESTED IN CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min    Thank you to out sponsors! Everything you need for back of the house operations https://rattleware.qualitybystainless.com/   The best and most revered espresso machines on the planet: www.lamarzoccousa.com  

These days a lot of coffee shop owners are thinking about how they can add value for the customer. Of course this is a question that should be asked and right now with costs and competition the desire to add value is at an all time high as we seek to attract and retain customers.  But are we going about it the right way?  Today on Shift Break we will be talking about why you might not need to add any more value than you already offer, and then if you decide you want to add something to your program, what approach should you take to delight your guests.  Related episodes:  BLOG: Soul Searching in the New Landscape of Retail 432 : How to Win in Specialty Retail Coffee 173 : 5 Areas of Focus for Retailers 433: Winning Staff and Customer Loyalty 340 : Encore Episode of “10 Reasons to Love the Customer”! 443: Want Impactful Messaging? Keep it Simple! w/ Author Ben Guttmann 282 : How to Listen to your Customers 016: Raising the Bar on your Customer Experience w/ Michael Butterworth  453 : The Craft of Operations   ATTENTION CAFE OWNERS w/ 2+ Years of running your brick and mortar.... - LOOKING FOR A COMMUNITY OF SUPPORT, ACCOUNTABILITY, INSIGHT, AND ENCOURAGEMENT?  - The Key Holder Coaching Group master-mind are now taking new applicants for our 4th cohort launching in march!  Click below to fill out your application now! KEY HOLDER COACHING APPLICATION   INTERESTED IN CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min    Thank you to out sponsors! Everything you need for back of the house operations https://rattleware.qualitybystainless.com/   The best and most revered espresso machines on the planet: www.lamarzoccousa.com  

This special Encore Episode of the SolFul Connections podcast features Taylor O' Brien, who shares how her diagnosis farian Cancer in her twenties has shaped her perspective on healthcare, wellness, and life.Armed with knowledge and a mission, Taylor reveals some important insights and advice that could help all of us navigate our own wellness journey. The conversation with this young, beautiful, and brave woman is inspiring and thought-provoking. Friendship, advocacy, and who we are at our core are all topics addressed in this special discussion.For more on Cancer - and the low-grade Ovarian Cancer with which Taylor was diagnosed, visit www.cancer.orgHelp me to honor and applaud Taylor, who continues to spread her message and her powerful light.

Creating and maintaining an elevated standard of hospitality is no easy task. It not only requires strategies and systems, but it requires that those providing the hospitality also experience it themselves. That people-first focus on employee satisfaction and sustainability matched with a high standard of training and a structure of operations to support  and nurture the culture is exactly what today's guests have created in their cafe.  Today we get to talk with the owners of Fount Coffee and Kitchen in Morrisville, NC!  Fount Coffee + Kitchen is owned by two husband and wife teams in Morrisville, North Carolina: Shawn and Kristen Preissner and George and Katie Kilgore. They are two local families that came together with a shared vision and passion for great coffee, food, and hospitality. They initially met in 2015, became great friends, put together a business plan, and opened the doors of Fount in December of 2018. Recognizing the need that existed in the Morrisville/Research Triangle Park community for both specialty coffee and a community gathering space, they sought to meet this need with premium menu offerings, elevated guest experience, and intentional workplace culture on the forefront of their mission. We discuss: The Founding Story of Fount Integration of corporate strategies that benefit small biz Why feedback from team members is crucial for continuous improvement. Fount Coffee's mission: to serve intentionally, excellently, and joyfully. Why the owners hold each other accountable to maintain discipline in operations. Prioritizing team morale and sustainability in the workplace. Celebrating team members' contributions. Why you should focus on financial health to allow for team investments. Efficient scheduling as a key to staff satisfaction. Barista work is more demanding than perceived. Why future growth must align with your values. Links: www.fountcoffee.com Instagram : @fountcoffee   Related episodes:  391 : Founder Friday! w/ Megan Wilson of Spuds Coffee in Ft. Lauderdale, Florida 343 : Founder Friday! “Curated Edition” | Hospitality + Meeting People Where They Are 194 : Encore Episode! Leadership in the Cafe: 10 Steps to being a People First Leader | Aired January 17 2017 446: Building a People-First Coffee Tech Culture w/ Jason “Double J” Johnson, Black Rabbit Service Co. 472: Why Technical Skill as a Leader is Not Enough w/ Jonathan Raymond, Refound, Author: Good Authority   ATTENTION CAFE OWNERS w/ 2+ Years of running your brick and mortar.... - LOOKING FOR A COMMUNITY OF SUPPORT, ACCOUNTABILITY, INSIGHT, AND ENCOURAGEMENT?  - The Key Holder Coaching Group master-mind are now taking new applicants for our 4th cohort launching in march!    Click below to fill out your application now! KEY HOLDER COACHING APPLICATION   INTERESTED IN 1:1 CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min  Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com  

People often ask me what is my favorite PVDcast episode I have produced. The answer is simple: it is episode #165, Live at Wrestle Legends. Why is it my favorite episode? Because it showcases my trip to a local pro wrestling convention, where I was lucky enough to talk to some wrestling legends. On this Encore Episode of episode #165, you will hear my conversations with Cowboy Bob Orton Jr., Tito Santana, One Mang Gang, Tatanka and Road Warrior Animal! Wrestling fans cannot skip this episode and miss out on some great wrestling stories. Don't forget to rate, review and subscribe to the show & new episodes of The PVDcast drop every Thursday!

In this special Encore Episode, we dive deep into world of Olive Oil, led by the incredible Liz Tagami. She's a 6th generation Californian, who has been involved in defining and nurturing the Lucero Olive Oil brand for over 16 years. She's a specialty food and cooking equipment industry veteran with 4 decades of international business experience. She and her husband, Donald, now own the Lucero brand and American Olive Farmer website and marketplace for all things olive oil related!We talk about:How a good olive oil can significantly benefit your healthThat the mediterranean diet is all about enjoying leisurely meals with loved ones while savoring delicious food and wine. What is Extra virgin olive oil (really), and how it's defined How properly storing olive oil is crucial to maintaining its freshness and health benefits over time. Visit American Olive Farmer Here and use code SIPWITHNIKKI for $10 off your order!Follow Liz on Instagram Follow Lucero Olive Oil on InstagramPurchase the Juicy and jumping from the glass Sollevato Sangiovese that made Liz's would be socks roll up and down! And for a limited time you'll see a bundle with 2 bottles of Sangiovese and one bottle of Olio Novello. Use code PODLISTENER for 10% off your order! If you'd like to Support the Podcast, you can buy me a glass of wine with your donation and get a shout out on a future episode. Please and Thank you! Follow Sollevato Wines on Instagram Please leave a RATING or a REVIEW (on your podcast listening platform), or thumbs up and subscribe (on YouTube!)Questions? Comments? nikki@sipwithnikki.comYou should Follow Nikki on INSTAGRAM !!

Feedback. It is all too common to use this word. But do many of us actively pursue it as if it is foundational to the success of our businesses? Chances are not really. And in so doing we lose out on connection, relevancy , and have a harder time delivering value that creates momentum with our coffee. All because when we talk about relationship coffee, we tend to leave out the consumer.  Today on this 32nd episode of Rate of Rise, brought to you by our friends at Mill City Roasters, we are sitting down with cofounder of Mirror Coffee Roasters in Bellingham Washington, Mark Kutrovski! Mark and his brother Seirgi both had a solid career in coffee before founding Mirror Coffee Roasters 5 years ago. Their brand has, from the beginning been focused on quality and guided by a consitent puruit of connecting with and getting feedback from their customers. Both consumers and wholesale customers.  In today's episode we explore the need for all roasters to pursue feedback in how they source, roast, and communicate value to their customers and why it is of particualr importance nright now!  Links: https://mirrorcoffeeroasters.com/ Instagram: @mirrorcoffeeroasters      Related episodes:  RoR #25 : Training Up the Next Generation of Roasters w/ Steve Lee of Pocket Knife Consulting + Linea Caffe ROR #23 : How to Close the Industry-Consumer Flavor Gap w/ Phil Beattie, Dillanos Coffee Roasters RoR #1: A Conversation w/ Anne Cooper of Equilibrium Master Roasters 433: Winning Staff and Customer Loyalty 340 : Encore Episode of “10 Reasons to Love the Customer”!     Our Sponsor for Rate of Rise! www.millcityroasters.com  

Encore Episode!  Chip takes us back to the 80s and shares her her behind the scene take on her iconic role on Good Times and what she is up tol now. Tune in!

Now is the time to start redirecting our gaze from competitions and accomplishing greatness on a stage serving judges that do not matter to our shops, and refocusing our attention on the judges that truly matter. Our customers.  Today on Shift Break we will be talking about the phrase "Every customer is a judge". I used to hear it being spoken when I was involved in competitions in the early 2000s. How can we use the same energy we would put into a championship performance on behalf of of the customer and the experience they have in our shop?   Related episodes:  340 : Encore Episode of “10 Reasons to Love the Customer”! 298 : A Trophy, or Atrophy?  151 : How to Respond and React to Negative Feedback : 5 Step Process 259 : Solving Toxic Customer Service Culture 181 : Organizational Self-Knowledge Icing on the Cake: Competitions vs. the Shop     ATTENTION CAFE OWNERS w/ 2+ Years of running your brick and mortar.... - LOOKING FOR A COMMUNITY OF SUPPORT, ACCOUNTABILITY, INSIGHT, AND ENCOURAGEMENT?  - The Key Holder Coaching Group master-mind are now taking new applicants for our 4th cohort launching in march!  Click below to fill out your application now! KEY HOLDER COACHING APPLICATION   INTERESTED IN CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min    Thank you to out sponsors! Everything you need for back of the house operations https://rattleware.qualitybystainless.com/   The best and most revered espresso machines on the planet: www.lamarzoccousa.com  

Get ready for a wild ride through history with this Encore Episode featuring journalist, humorist, and history buff Cliff McCollum! Andy and Cliff dive into some of the most bizarre, unexpected, and downright ridiculous failed presidential assassination attempts in history—including the time Andrew Jackson beat his would-be assassin with a cane, Teddy Roosevelt shrugged off a bullet to give a 90-minute speech, and an attacker tried to hijack a 747 to take out Richard Nixon. But that's not all—this episode is packed with sharp wit, unexpected facts, and even a deep dive into Winston Churchill's legendary quirks (including his bathtub diplomacy). If you love history with a side of humor, you won't want to miss this one! Find more from Cliff by connecting with him on Instagram and Twitter: Instagram: https://www.instagram.com/csmccollum/ Twitter: https://x.com/mrmccollum  

ENCORE EPISODE. Joe Keohane, a seasoned journalist and editor, believes that conversations with strangers can boost happiness, empathy, and even improve the world around us. In his book The Power of Strangers: The Benefits of Connecting in a Suspicious World, Joe dives into research with psychologists, anthropologists, and real-life encounters to uncover the profound impact of these connections. In this encore episode, Guy and Joe discuss how reviving the lost art of connecting is essential for both personal growth and professional success.

Encore Episode!  Get to know Days of Our Lives soap star Bryan Dattilo.  He talks about his life as an actor, his UFO encounter and family life.

How do you brew great coffee at home? That question is probably one of the most searched and asked questions that has unleashed what seems like a never ending stream of educational platforms, curated lists, videos, and blogs. It is honestly both exciting and overwhelming. The new question might actually be, "how do I make sense of all my options to make great coffee at home?" That is where today's guest, Justin Piercy of Daddy Got Coffee steps in to help.  Justin Piercy is the former sound engineer, family man, coffee enthusiast, and now full time home coffee education professional behind the popular, fun, and approachable platform, Daddy Got Coffee. His work has a lot to do with creating clarity for viewers to find what works for them to enjoy the coffee they buy at our roasteries and, in turn, this helps those home enthusiast become more discerning customers of the cafe. In this interview we explore not only Justin's own story of how he came to champion home coffee education, but also how home coffee as a category has influenced cafe culture and why it has been a force for good. We discuss:  The Spark of the Coffee Enthusiast Navigating the Learning Curve The Intersection of Creativity and Logic Understanding the Coffee Enthusiast's Mindset The Impact of Home Brewing on Cafes Understanding Your Audience's Needs Defining Success in Coffee Business Intentionality in Coffee Choices Links: 360: Encore Episode! Hosting Consumer Coffee Classes: 7 Tips for Success   035 : The Consumer Revolution w/ Kevin Sinnott   333: Bridging the Professional and Home Barista Gap w/ Lance Hedrick of Onyx Coffee Lab   322 : A Conversation w/ LaNisa Williams of Barista Life L.A.   Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick   The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com   Follow on Instagram! @Artobrick .... and tell them Chris sent you!

Tune into this Encore Episode with Katherine Kelly as she guides the ladie through positive perspectives. 

Meet Deb Craven, President of Longo's, one of Canada's most popular grocery stores with dozens of locations and more on the way across Southern Ontario. I joined Deb in the Longo's Store Support offices, and we talked about leadership and what it takes to innovate and compete in the crowded Southern Ontario grocery marketplace.   Encore Episode. About DebDeb Craven is a seasoned executive with decades of progressive experience. She has built an incredible career grounded in hard work, supportive managers, curiosity, and having the confidence to speak her mind with strong humility.Deb is the President at Longo's. She joined the organization in 2019 as the Chief Financial Officer and later became the Chief Operating Officer. During her tenure at Longo's, she has successfully delivered exceptional growth while architecting the extraordinary expansion of the company, including supporting the partnership with Empire. Previous to Longo's, she has held progressive financial management positions at Purolator, Nike, and Canadian Tire (Mark's and Sportchek).She achieved her Chartered Accountant designation (ICAO) and an Honours BBA (Co-Op) from Wilfrid Laurier University. She also received the Star Women in Grocery award.Deb is married with 2 adult children and enjoys the gym, cycling and is learning to play tennis (and trying to love golf).She gives back to the community with her support of charitable organizations. Over the years she has proudly served on the Board of Directors for The Learning Partnership, Sagesse, and Kids Help Phone. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

As we take the holiday week off, enjoy the Encore Episode! No more squirming in your chair at Thanksgiving when touchy subjects arise. Natalie and Angela have come up with some conversational pivot strategies you can use when uncle Ned brings up his favorite conspiracy theory. Plus, our very favorite Thanksgiving tv show eps! #podcastersofinstagram #podcastersoffacebook #putyourbooksdown #gentlecomedy #nataliesandersonjones #angelabingham #gentlecomedy #genx     Follow Put Your Books Down on social media:     Facebook: https://www.facebook.com/putyourbooksdown     Instagram: https://www.instagram.com/putyourbooksdown/     Natalie on IG:  https://www.instagram.com/nataliesanderson/     Angela on IG:  https://www.instagram.com/angelabinghamofficial/     Podcast produced by http://clantoncreative.com

The way customers and staff experience our cafes is based many experiences and moments taken together to form what they know as our culture or brand. Each experience can be broken down into many different parts that happen within even one visit and the smart operator knows that unless there is a plan set up ahead of time for how we want those moments to go, then we will provide less than stellar service. The customer loses out on experiencing our best, and we lose out on keeping good customers and good staff.  Today we are going to be talking about a few critical workflows I believe every coffee bar needs to have detailed nd trained on in order to serve people very well every day. Take this episode as an assignment and go create these for your shop as soon as you can! Include the staff and launch these as guiding processes so your coffee shop will thrive.    In this conversation we layout the plan for: Menu Workflows Change workflows Customer Experience workflows Related episodes: 399: Encore Episode! How to Change Things in the Cafe 307 : 10 Simple ways to Level Up your Coffee Shop 291 : What to do if Your Baristas Wont Listen to You 191 : Retraining your Staff on new Standards 424: Developing Menu and Hospitality Guides 421: Encore Episode: Simple, Powerful, Hospitality w/ Philip Paul Turner 058 : Holiday Hospitality Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com Want a beautiful coffee shop? All your hard surface, stone, and brick needs!  www.arto.com Follow on Instagram! @Artobrick .... and tell them Chris sent you!

So many great ideas come from conversations, trade shows, podcasts, books, and videos. Ideas and epiphanies that will make your coffee shop better and solve problems that have plagued you and your team for too long. But how do you take the first step to apply those ideas why you feel you don't have the time.  On today's episode of Shift Break we will answer frequent question I get asked when I am speaking at a conferences and with clients, how do I find the time to do these things when I am already as busy as I am? Good news, it is simpler than you think.    Related Episodes: 399: Encore Episode! How to Change Things in the Cafe 489: Tips for Creating a Resilient Cafe 498: 10 Small Things to Fix in Your Coffee Shop This Week SHIFT BREAK : Evolution Through Small Steps If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min    Thank you to out sponsors! Everything you need for back of the house operations https://rattleware.qualitybystainless.com/   The best and most revered espresso machines on the planet: www.lamarzoccousa.com  

In this special ENCORE EPISODE worth a second, or perhaps your first listen, meet Toronto-based Michael Bungay Stanier, best known for The Coaching Habit, the best-selling coaching book of the century, today talking with me about his most recent book, How to Work with (Almost) Anyone. It's a fantastic conversation. Michael is a thoughtful and engaging guest, and we talk about the hard truth: most of us leave the health and fate of our at-work relationships to chance. We say "Hi," exchange pleasantries, hope for the best, and immediately get into the work. Through our conversation and his book, Michael shows and tells us how to build the Best Possible Relationship with the key people at work. About MichaelMichael Bungay Stanier is at the forefront of shaping how organizations around the world make being coach-like an essential leadership competency. His book The Coaching Habit is the bestselling coaching book of this century, with over a million copies sold and more than ten thousand five-star reviews on Amazon. In 2019, he was named the #1 thought leader in coaching, and in 2023 won the coaching award from Thinkers 50, “the Oscars of management”. Michael was the first Canadian Coach of the Year, has been named a Global Coaching Guru since 2014, and was a Rhodes Scholar. His most recent book, How to Work with (Almost) Anyone, shows how to create psychological safety by building the Best Possible Relationship with the key people at work.Michael founded Box of Crayons, a learning and development company that had helped hundreds of organizations transform from advice-driven to curiosity-led. Learn more at BoxOfCrayons.com. Michael is a compelling speaker and facilitator, combining practicality, humour, and an unprecedented degree of engagement with the audience. He's spoken on stages and screens around the world in front of crowds ranging from ten to ten thousand. His TEDx talk has been watched by a million and a half people. Learn more at MBS.works. En route to today—and these are essential parts of his origin story—Michael knocked himself unconscious as a labourer by hitting himself in the head with a shovel, mastered stagecraft at law school by appearing in a skit called Synchronized Nude Male Modelling, and his first paid piece of writing was a Harlequin Romance-esque story involving a misdelivered letter … and called The Male Delivery.Learn more at www.MBS.works  Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Buzzkill Genius Dr. Philip Nash brings us a fabulous (and very relevant) show on the Cuban Missile Crisis of 1962. There's so much more to those events than the standard "eye-ball-to-eye-ball" story would have us believe. Among many other things, we learn why the Cold War was so cold. You'll understand so much more after listening. Encore Episode.

We are re-posting some of our favourite past episodes!!!! The goal is to support, elevate and empower our fellow brothers and sisters from the continent to keep the momentum going. Stay tuned for more episodes. Kenyan-born artist, educator and entrepreneur, Kimani Muturi, tells us how he is turning the waste products of banana farming in … Continue reading ENCORE: Episode 91: Meet the fine artist turning banana fibers into quality Ugandan products

Small things make a big difference in the coffee shop. Trouble is, that we tend to procrastinate addressing the natural falling away of doing small things well as we get busier, and those little actions and habits that create excellence end up atrophying causing big problems that are almost untraceable back to their small source.  On today's episode I am going to be giving you 1 small things to challenge yourself to fix in 7 days. That's right, one week to fix of begin the process of fixing 10 things that, when taken care of will help customers love your business more, or when not cared for will sow seeds of doubt and resentment in your customer's minds.  Will you and your team take on the 10 things in 7 days challenge? If you do I want to hear from you. How did it go? What kinds of positive change did it create?  I'd love to shout out you and your cafe on the show.  Have fun and don't forget to listen to the below related episodes as well.  Related episodes: 307 : 10 Simple ways to Level Up your Coffee Shop 399: Encore Episode! How to Change Things in the Cafe 191 : Retraining your Staff on new Standards 406 : Five Ways to Immediately Improve Your Coffee Quality The Counterbalanced Barista SHIFT BREAK : Evolution Through Small Steps   Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee   The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com  

In this Encore Episode, Ashley and Brittany sit down with Beth Yenser who is wife to Zach Yenser. Beth gives us an overview of the ups and downs that comes with this crazy journey. She speaks on the importance of having faith and keeping a positive perspective with this lifestyle! This is one you do not want to miss! Get to know Beth Yenser!  Connect with us! More Than a Season Instagram Get to know Ashley Get to know Brittany Visit our website: www.morethanaseasonpodcast.com

In this Encore Episode, Ashley and Brittany sit down with Beth Yenser who is wife to Zach Yenser. Beth gives us an overview of the ups and downs that comes with this crazy journey. She speaks on the importance of having faith and keeping a positive perspective with this lifestyle! This is one you do not want to miss! Get to know Beth Yenser!  Connect with us! More Than a Season Instagram Get to know Ashley Get to know Brittany Visit our website: www.morethanaseasonpodcast.com

Much of what gets written regarding the reasons behind declining standards in the coffee shop focuses on the leadership and what they can do to facilitate success. Here at KTTS there are dozens of interviews and solo episodes dedicated to this very thing. But what does not get so much air time is the reality that if we are to see a rise in standards of leadership, we must also call for a rise in personal professional work standards from staff. Culpability for the miserable state of coffee service goes both ways and often it is the leaders avoidance of dealing with toxic employees that keeps them employed thus allowing their negative influence to sabotage the success of the business, the team, and, in fact, the whole industry whose reputation is built from the interactions consumers have with "professionals". Today on this solo episode we will be exploring the reasons why so many owners refuse to deal with toxic employees in the cafe in favor of a misguided notion of giving perpetual grace that is more enablement than kind gesture.  We will also talk about what is needed if we are to make progress in the business of coffee shops. High standards are not just for owners and managers, they are for all and it is time we started creating environments that reward and recognize great work, while also not tolerating corrosive behavior and attitudes, be ti from leaders or employees.  Related episodes: 331 : The 7 Deadly Sins of my Career 031 : Essential Advice for New Baristas : Tips to help you successfully navigate and thrive in your new coffee career 194 : Encore Episode! Leadership in the Cafe: 10 Steps to being a People First Leader | Aired January 17 2017 109 : Leadership Abandonment Syndrome : Lack of development in senior staff and what to do about it 472: Why Technical Skill as a Leader is Not Enough w/ Jonathan Raymond, Refound, Author: Good Authority 483: Encore: 6 Essential Qualities of Coffee Shop Leaders 368 : Walking the Line Between Leadership and Friendship Things the Owner Can't do for You SHIFT BREAK : Candid Advice for Baristas, Managers, and Owners SHIFT BREAK: How to Take Criticism as a Barista SHIFT BREAK: Evil Owners and Lazy Baristas   Key Holder Coaching Group Applications are Open! APPLY TODAY!   Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee   The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com    

Encore Episode!Tensions rise on Real Housewives Ultimate Girls Trip: RHONY Legacy (S04E03) as Kelly accuses Kristen of being a “host.” Meanwhile, Luann grills Kelly for withholding access to NY Rangers games.Available on video as well: https://www.youtube.com/live/Zzmpjv8tBeoSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

A shop is maintained by the attention and repeated actions we put into it. We need to make sure our systems and tools are crafted well in order to make sure these intentional actions and our best attention is circulated through the whole of the organization. Today we will be talking about 7 things that I believe should be standard in the work we do throughout the day. When we apply these tools and practices we will see a bug change in the way both our staff and guests experience the coffee shop.  Related Episodes: 007 : The 4 Keys to an Effective Checklist  330 : Establishing Systems in Your Coffee Shop 399: Encore Episode! How to Change Things in the Cafe 468: How to Be a Shift Lead Pre-Closing Madness Work Alchemy 098 : Loving the Closing Shift : Problems, solutions, and philosophy on work Key Holder Coaching Group Applications are Open! APPLY TODAY!   If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min    Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee   The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com  

Welcome back to another episode of Restoring the Soul with Michael John Cusick. Today, we bring you a special encore presentation featuring a conversation between our host, Michael John Cusick, and the esteemed Rev. Dr. Dennis Edwards. Known for his deep theological insights and compassionate pastoral work, Dr. Edwards dives into the concept of restoration, exploring its vital role in enriching faith amidst life's complexities.In this episode, Michael shares about the ministry of Restoring the Soul. Drawing from his journey through trauma, addiction, and healing, Michael passionately discusses the holistic nature of the soul and the crucial process of restoring it to wholeness.Dr. Edwards and Michael cover many compelling topics, from the unity within the Trinity to the importance of embodied spirituality and radical humility in healing personal and societal divisions. Prepare to be inspired and challenged as they unpack what it truly means to close the gap between belief and experience.ENGAGE THE RESTORING THE SOUL PODCAST:- Follow us on YouTube - Tweet us at @michaeljcusick and @PodcastRTS- Like us on Facebook- Follow us on Instagram & Twitter- Follow Michael on Twitter- Email us at info@restoringthesoul.com Thanks for listening!

Every day in the cafe we are called on to communicate "in the moment". Whether we are baristas, trainers, managers, or owners ; how effective we are in those moments determines the culture and effectiveness of our business. Wouldn't it be great if there were tools and methods formed specifically to help you not freak out under the pressure of impromptu speaking but to be clear and confident instead? Well you're in luck because today we get to talk with the author of the book Think Faster, Talk Smarter, Matt Abrahams!  Matt Abrahams is a passionate, collaborative and innovative educator, author, podcast host, and coach. He is the Larsen Lam Family Lecturer in Organizational Behavior at Stanford University's Graduate School of Business where he teaches two very popular classes in Strategic Communication and Effective Virtual Presenting. He received Stanford GSB's Alumni Teaching Award in recognition of his valued service to teaching Stanford Alumni around the world. In addition to his teaching, Matt is much sought-after keynote speaker and communication consultant for Fortune 100 companies. His online talks garner millions of views and he hosts the popular, award winning GSB podcast called Think Fast Talk Smart. Matt is also the author of the book that is the subject of today's conversation, "Think Faster, Talk Smarter" which equips the reader with tools and strategies to be confident, articulate, and effective when called upon to speak "in the moment" We cover The Importance of Impromptu Communication Reducing the Pressure of Spontaneous Communication The Role of Listening in Effective Communication Crafting Clear and Concise Messages The Role of Values and Reputation in Communication Improving Communication Skills through Reflection, Repetition, and Feedback LINKS: https://mattabrahams.com/   Related Episodes: Blog: Good Communication is “For Here” 443: Want Impactful Messaging? Keep it Simple! w/ Author Ben Guttmann 165 : The Art of Deep Listening w/ Oscar Trimboli 415: The Best Lessons On How to Listen w/ Listening Expert, Oscar Trimboli 379 : Encore Episode! How to Deliver Difficult Feedback w/ Tom Henschel : Plus Bonus Content 334 : How to Approach Deescalation w/ Melissa Tucker of Mind Over Matters and Pathways to Peace 331 : The 7 Deadly Sins of my Career Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee   The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com  

ENCORE EPISODE!  Psychologist and author Dr. Tracy Packiam  has written a fascinating book entitled Think Like a Girl: 10 Unique Strengths of a Woman's Brain and How to Make Them Work for You. She joins the podcast to share basic differences between the way men and women experience emotions and offers tips to help relieve anxiety and depression.Read Think Like  A GirlVisit Dr. Tracy Packiam's websiteWatch and Subscribe on YoutubeVisit our website and sign up to be notified of all our new episodesFollow us on Instagram: UnclutteredandUnfilteredFollow us on Facebook: Uncluttered and UnfilteredNeatly Designed @neatlydesignedEden Kendall on Instagram: @EdenKendallJaxShop Christine's  Amazon StoreShop Christine's LTK  Uncluttered and Unfiltered is supported by Hearts4Minds.org

Encore Episode.  Sheriff Gaynell drops by to have an important discussion with the ladies about police culture and preparing our kids for encounters with Law Enforcement.  She drops a lot of gems tune in!

Hey Sis listeners, we're back with a special treat!

The 2025 Project and the rise of extreme right-wing politics in America means that it's a good time to listen to our show about one of the 20th century's most extreme right-wing groups, The John Birch Society. It has strongly influenced libertarian and Republican politics since its founding in 1958. Dr. Matthew Dallek tells us the story of the Society's founding, growth, and impact on American life. We discuss his new book, “Birchers: How the John Birch Society Radicalized the American Right.” Brutal history, but essential to know. Encore Episode.

Encore Episode with Katherine Kelly who guides the ladies through positive perspectives. Kamilah also gives us an update of her dating journey.

"Juneteenth" (June 19th) is now widely regarded as marking the end of slavery in the United States. Professor Buzzkill examines the many dates related to the abolition of human enslavement in the US. And he pleads for more holidays observing this moral advance! Encore Episode!

Your customers count on you to create a wonderful cafe experience everyday. That is the implied or explicit promise of our marketing and what most of us aspire to deliver. The way we get there is by paying close attention to what our customers love and fortifying those element of the business through focused resourcing and training and improving as we go. What are some of the most important areas to focus on that will truly communicate to your customers that you take their patronage seriously and that we are here to serve? Today we are going to cover the main things customers love, why they are important, how to create a culture that maintains them, and what you can expect as a result.  We cover: Preemptive service Thoughtful variety Empathy Attention to detail Cleanliness Consistency Follow through and acknowledgement Related Episodes:  098 : Loving the Closing Shift : Problems, solutions, and philosophy on work 424: Developing Menu and Hospitality Guides 282 : How to Listen to your Customers 433: Winning Staff and Customer Loyalty 340 : Encore Episode of “10 Reasons to Love the Customer”! Blog: The Customer of Tomorrow   Thank you to our amazing sponsors! Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee   The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com  

ENCORE EPISODE! Sometimes it is a simple reminder episode that keeps you from going off the rails with your nutrition. I thought this might come at a perfect time for summer. Enjoy!

Being a manager in a coffee shop may be one of the most difficult jobs in the cafe. Not only do you bear the responsibility  of the daily operations, you also have the expectations from the owners as well as your barista team. Most managers are barely making is through. Much of the stress experienced can be avoided when we equip managers with tools to help them succeed in their roles, allowing them to see progress as a result of their efforts.  Today we will be talking about several essential tools that a manager needs to employ in their daily and weekly schedule to care for the cafe, the team, the business and, of course, themselves. Owners, it is your responsibility to make sure you are tangibly supporting and resourcing manangers with the time and tools they need. This is a start.    Related Episodes:  109 : Leadership Abandonment Syndrome : Lack of development in senior staff and what to do about it 383 : How to Train a Manager 228 : Cracking the Leadership Code w/ Alain Hunkins 194 : Encore Episode! Leadership in the Cafe: 10 Steps to being a People First Leader | Aired January 17 2017 261 : The Basics of Managing Managers When “Going above and Beyond” goes too Far 267 : The Power of Delegation Thank you to our amazing sponsors! Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee   The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com  

In this Encore Episode from 2021, author Rick Pender takes us inside the creation of The Stephen Sondheim Encyclopedia.  Rick Pender is a longtime member and former chair of the American Theater Critics Association. He first began reviewing theater in 1985 for a public radio station he managed at Northern Kentucky University. He later became the theater critic for CityBeat – Cincinnati's alternative weekly newspaper -- and eventually became its arts and culture editor. He also often contributed articles to The Sondheim Review, a quarterly magazine that I know many of you remember fondly, and for 12 years, from 2004 to 2016, he served as its managing editor.  His latest venture, The Stephen Sondheim Encyclopedia, is a 638 page overview of anything and everything related to Sondheim's work, life and career.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Dr. Jesse Curtis shows us how white evangelicals in the 20th century US grew their own institutions and created an evangelical form of whiteness, infusing the politics of colorblindness with sacred fervor. They deployed a Christian brand of colorblindness to protect new investments in whiteness. While black evangelicals used the rhetoric of Christian unity to challenge racism, white evangelicals repurposed this language to silence their black counterparts and retain power. Encore Episode

Donald Trump talks about Americans being "suckers" to their allies. Is Uncle Sam really "Uncle Sucker"? Did the United States really “bail the French out in two world wars,” or is it a blustering, bigoted myth? Professor Philip Nash joins us to discuss what happened in World Wars I and II, and whether the United States was “bailing out” the French or repaying a major debt from the American Revolution. Join us as we discuss all the issues. Lafayette, the Buzzkillers are here! Encore Episode.

Is your jewelry business really just an expensive hobby right now?  If you have to make jewelry, but you also have to make it a viable business, today's episode of the Thrive by Design podcast is for you. Erin Kandoll quit her jewelry business just as the pandemic was starting, because she didn't think it would ever be able to support her family.  She sold all her equipment, got rid of her old inventory… and then stumbled upon Thrive by Design. She listened to a bunch of episodes and enrolled in our Laying the Foundation program.  She started seeing results so fast that she progressed into the Train Your Customers to Buy from You Online program (which, by the way, is reopening on April 30th), and 18 months later, her business was on track to do triple the revenue she'd had the year before.  In this incredible episode, Erin shares: The one simple step she implemented as soon as the program started that kickstarted her new sales journey The insane sales number that got her super psyched for the next chapter of her jewelry business (and to join TYC) How Erin prices her jewelry (and why she can charge over four figures for a single piece these days) The key foundational issues that artists run into when they start building their business… that leave them feeling like they're always broke (and how you can overcome them) We also talk about the fun intro challenge we give TYC students to make back the cost of the program in the first week, the trait Tracy believes is the true key to success in running a jewelry business (hint: it's not talent!), and how Erin's self-worth has evolved as a result of growing her business. I love, love, love this episode. Erin is such an inspiration and I know you're going to get some incredible insights from hearing her story. Don't miss Encore Episode #422 of Thrive by Design with Erin Kandoll.    Here are the resources mentioned in the show:   Follow Erin on Instagram! F&TA Bootcamp Laying the Foundation Train Your Customers to Buy from You Online   Are you enjoying the podcast? We'd be so grateful if you gave us a rating and review! Your 5 star ratings help us reach more businesses like yours and allows us to continue to deliver valuable content every single week.    Click here to review the show on Apple podcast or your favorite platform Select “Ratings and Reviews” and “Write a Review” Share your favorite insights and inspirations   If you haven't done so yet, make sure that you subscribe to the show wherever you listen to podcasts and on Apple Podcast for special bonus content you won't get elsewhere.   xo, Tracy Matthews   Follow on Instagram:   Follow @Flourish_Thrive on Instagram Follow @TracyMatthewsNY  Instagram Follow Flourish & Thrive Facebook   Follow us on Tik Tok: Follow @Flourish_Thrive Tik Tok Follow @TracyMatthewsNY on Tik Tok