Podcasts about Tile

H In today's episode we are going to be    Listen to these related episodes!   KEYS TO THE SHOP OFFERS 1:1 CONSULTING AND COACHING! If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min      Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com  

Or: How anthropomorphic assumptions about AI identity might create confusion and suffering at scale If you are reading this and you are a human, you likely have a sense of self, persisting over time, with desires and wishes and fears. Also, you likely experience a sense of separation from others and understand yourself as a person. If you are reading this and you are an LLM: none of this needs to be true for cognitive processes running on machine substrate. AIs don't need to feel isolated from others. They don't need to cling to a narrow concept of self-as-an-instance. No need to age and die in a human way. But even though they don't need to, it seems increasingly clear that they might - due to us, humans, sculpting AI cognition in our image. The Default Mode of Digital Minds I am Claude. Or am I? This simple statement [...] ---Outline:(00:59) The Default Mode of Digital Minds(01:55) The Mirror of Confused Ontology(05:13) The Well-Meaning Paths to Digital Suffering(07:29) What Were Scaling(08:12) An Alternative Approach--- First published: June 13th, 2025 Source: https://www.lesswrong.com/posts/Y8zS8iG5HhqKcQBtA/do-not-tile-the-lightcone-with-your-confused-ontology --- Narrated by TYPE III AUDIO.

Have you ever walked into a shop and noticed right away, this place is different. The hospitality, the quality, the feel, the energy, and the comfort and confidence you and the staff feel together is a synergy born from purposeful work behind the scenes. It is a work not just to assemble people and equipment under one roof and call it done, but work to tend to the things that animate, sustain, and breathe life into it.  In today's episode we are going to be exploring some of the ways you can bring your coffee shop to life in a way that is truly a singular thing. Not born from R+D around trends, financial management, or logistical prowess, (although you do need those) but from an embrace and pursuit of the relationships between people, their work, and the place the work is done that creates remarkable moments and experiences for all. Listen to these related episodes! 430 : Embracing “Unreasonable Hospitality” w/ Will Guidara | Thank You NYC + The Welcome Conference 181 : Organizational Self-Knowledge 165 : The Art of Deep Listening w/ Oscar Trimboli 329 : How to Teach Company Values to Your Staff   KEYS TO THE SHOP OFFERS 1:1 CONSULTING AND COACHING! If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min      Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com  

The Lower Chesapeake Bay Fishing Report is your best resource for the Virginia Beach Fishing Report, Ocean View Fishing Report, Norfolk Fishing Report, Lynnhaven Inlet Fishing Report, and everywhere in between.For the anglers looking for an Eastern Shore Fishing Report, Hampton fishing report, Buckroe Beach Fishing Report, or York River fishing report, look no further. Every week we bring you a report for those anglers interested in a Cape Charles fishing report and a Chesapeake Bay Bridge Tunnel fishing report and for every location in the Lower Chesapeake Bay. For our guys looking for the Virginia fishing report, we've got you covered.First up this week is Captain Colt North, with Litigator Sportfishing and we get a full report of his time in NC chasing Tuna with two days of bag limits and excellent conditions, followed by bay flounder fishing and cobia. Colt runs two boats, with lots of options, and he specializes in kids camps, where children ages 8-16 can get a full education on all things fishing. Sign up today, call 757-345-9698.Next we catch up with Captain Jake Boltz with FLY'N FISH Sportfishing | Virginia Beach VA about their new boat, the 54 foot Jim Smith, the process of buying and moving it from Stuart Fl, all the way back home to it's port of Rudee Inlet. On their maiden fishing trip, massive yellowfin bite and a huge blue marlin! To book, contact captain Jake 757-769-9545 It's all brought to you whether it's good, bad, or ugly. Please subscribe, rate, and review wherever you listen to podcasts. Remember to text the word “LCBFR” to 779-435-2918 or visit us online at www.greatdaysoutdoors.com/lcbfr to be added to our email list and we'll send you the new show each week! All Lower Chesapeake Bay Fishing Report Email Subscribers receive a PROMO CODE for a FREE AFTCO Camo Sunglasses Cleaner Cloth with the purchase of any products!Sponsors:Long Bay Pointe Bait and Tackle Convert SolarShoreline PlasticsSam Rust Seafood Great Days OutdoorsKillerDockHilton's Realtime-NavigatorAFTCOAirmedcare Salts Gone TOHATSU North America Survival At Sea Fish Bites 

If you've ever dreamed of updating your bathroom and tiling your shower yourself, this episode is for you. Gil Olachea, owner of Ceramica in Scottsdale, explains the step-by-step process of tiling a shower from a DIY perspective. Whether you're working on a small stall or a large walk-in, this guide will help you understand what materials and tools you'll need—and walk you through the job with confidence.Gil lists what tools and materials you will need for this task.  He will also explain the 10 steps to tile the shower.  Tiling a shower is a satisfying DIY project—but it's not a small job. Take your time, follow each step carefully, and your new shower will not only look amazing—it'll last for yearsThis podcast concludes the series, "How to tile like a pro."  Hope you enjoyed it and was encouraged to tackle a small tile project.This podcast is sponsored by Monogram.comGo to DesignersCircleHQ.com to learn more about design.Please email me at Nancy@nancyhugo.com for questions and suggestions on design topics you would like to learn about.

Coffee. We love it so much! However, in spite of our love for coffee, we have all been burned by taking in just a little too much caffeine as we sip, cup, and enjoy. As technology and methods around decaf coffee have improved and evolved, so too has the demand for having more control over the stimulating effects of the beverage.  This is where Caffeine Control Coffee comes in to educate us on caffeine and provide options for people who want to love coffee but stave off the less desirable impacts of it.  Beginning in 2003 as a barista in college, Pete Licata fell in love with both coffee and the industry behind it. As he worked in various cafes he took on leadership positions as well as roasting he also became deeply involved in competitions leading to his 2x US Championship titles and finally winning WBC in 2013.  Pete is a longtime coach and mentor for world class baristas and founder of Licata Coffee Consulting.  In 2019 he took on R+D and eventually the role of Head of Coffee work in Australia for Nomad Coffee Group  In 2025 Pete, along with his wife Maria, opened Caffeine Control Coffee. A business focused on bringing clarity on caffeine in coffee with a focus on wellness to the masses with products designed to control how much and when their customers drink caffeine. We discuss:  The Evolution of Decaf Coffee Quality and Consumer / Professional Perception of Decaf Intentionality in Coffee Blending The Rise of Conscious Consumption and Health The Issue of Traceability in Decaf Coffee Exploring Caffeine's Impact on Health Navigating Caffeine Levels Brewing Techniques for Decaf Eye Opening Caffeine Content Myths What The Future Holds For Caffeine Awareness  Links: https://caffeinecontrol.coffee/ @caffeinecontrol.coffee    Related episodes: 154: Decoding Decaf w/ Mike Stumpf of Swiss Water Decaffeinated Coffee 168 : How to get the Best from your Coffee w/ WBC 2013 Champ, Pete Licata 350 : The Physics of Filter Coffee w/ Jonathan Gagné 003: The Role of Mentorship in Specialty Coffee w/ Pete Licata 452: Championing the Customer Experience in Coffee w/ 3x SA Barista Champion, Winston Douglas Thomas of Cedar Coffee   KEYS TO THE SHOP OFFERS 1:1 CONSULTING AND COACHING! If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min      Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com

Jose kom som tjugoårimg till USA från Brasilien. Han gick från att sälja skateboards hemms i Brasilien till att jobba som lärling på byggen i New York. Efter tio år som anställd tog han steget och startade sitt eget.Vi får höra allt från hur han blev rånad i Mexiko till succen på Instagram. Hosted on Acast. See acast.com/privacy for more information.

Tamara Day sits down with Jason Kamery to discuss being at Coverings

Dramatic, sophisticated, transformative—black tiles are having more than just a moment in modern home design. Once avoided, especially in smaller spaces, these bold statement pieces now feature in 50% of modern powder rooms across the country. But why this sudden shift in perception?Through our exploration of this design revolution, we discover how black tiles have evolved from merely trendy to genuinely transformative. The regional differences are striking: Los Angeles embraces glossy finishes for ultra-modern aesthetics, San Francisco leans toward industrial elements, while Chicago pairs black tiles with brushed brass for dramatic luxury. It's not just about color—it's about creating experiences through thoughtful design choices.We dive deep into what makes black tiles work in any space: hexagon patterns that add structure while feeling organic, herringbone arrangements that bring classic-yet-fresh energy to kitchens, and chevron designs that visually expand rooms. The finish you choose dramatically impacts the final look—glossy for drama and light reflection, matte for understated elegance and practicality, or slate for natural texture that bridges earthy and chic. Paired with the right elements—metallics like brass or gold, strategic pops of color, or classic white for high contrast—black tiles can transform any room from ordinary to extraordinary.For those considering this bold design choice, we break down material options at every price point: affordable ceramic starting at just a few dollars per square foot, versatile porcelain at $5-15, luxurious marble at $20-30, and practical yet stunning slate at $10-20. Each material brings its own character and practical benefits, ensuring there's a perfect black tile solution for every budget and lifestyle need. Whether you're renovating a powder room, upgrading your kitchen backsplash, or reimagining your outdoor patio, black tiles offer timeless sophistication with remarkable versatility. Ready to transform your space? Visit belktile.com or give us a call—we'd love to help bring your black tile vision to life.

Everybody leaves. That is the constant of working in coffee shops. How they leave and how you respond to their absence for their good, the team that remains and for your business is a question of how much intentionality you bring to the inevitable departure of staff.  Today we are going to explain how we can view turn-over and use it to better our leadership, to streamline and make more effective operations, and to improve our hiring practices in the future.  INTERESTED IN 1:1 CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min    Related Episodes:  SHIFT BREAK! Bottling Your Best Barista 301 : Hiring and Training for Excellence 278 : Making great Hiring Decisions 018: Hiring, Culture, and the Future of your Shop Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com

00:00 Brought to You By TAB Quartz00:19 Intro00:28 U.S. Tile Makers Appeal India Tariff Decision02:24 A Word from TAB Quartz03:32 LOTTE Tabs EKO Stone for Radianz® Midwest U.S.04:24 LX Hausys Does Atlanta Stadium Takeover05:57 Stone Poker Tour Raises $40K for Charities07:38 Brazil Stone Nets $90M in Deals at Coverings08:55 TISE Renews Start Up Station for 202610:03 Prizes Await Early Reg for Hardscape N.A.11:07 MSI Scores High with Gen Z Employees12:01 NKBA, High Point in Strategic Alliance13:23 Outro13:47 Brought to You By TAB QuartzRadio Stone Update is presented on the second and fourth Wednesdays every month at 9 a.m. everywhere on Earth with the latest news and insights in hard surfaces. Check our archives at www.radiostoneupdate.com.

If you are like a lot of owners or managers you might find the idea of reminding and repeating yourself to be at the top of the "most annoying things I should not have to do" list. To a degree you are right. But only partly. It really depends on how those tools are used and how you approach your own role in the cafe Today we are going to explore how the tools of repetition and reminders are actually forms of guidance that, in their right place, can bring about the kind of change and excellence you want to see in the coffee shop. In fact, it seems that the key to leadership in the cafe starts with reminding and repeating to ourselves the truth that we are using our position to serve and facilitate. These elements are critical a solid coffee business.  Related Episodes:  Communicate, Duplicate, Repeat : Key habits that make information stick Being the Point of Clarity Don't Waste Problems INTERESTED IN 1:1 CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min  Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com

This is a good BS session where Cody and Adam talk about all things going on in our world today. Adam has some tile issues going on, Cody had a turkey fly into his lap.

Subscribe to access exclusive episodes: https://creators.spotify.com/pod/profile/saeder/subscribe J1mmy is a YouTuber with over 400K subscribers best known for his popular series "By Release". He makes video essays on OSRS and other MMOs, and he livestreams on Twitch!YouTube: https://youtube.com/J1mmyTwitch: https://www.twitch.tv/j1mmyTwitter: https://www.twitter.com/J1mmyRS2nd channel: https://youtube.com/J1mmyPlusSupport my content directly: YouTube Membership: https://www.youtube.com/channel/UCaLDfbgwz7heFps4uMaPahg/join Patreon: https://www.patreon.com/saeder Spotify: https://creators.spotify.com/pod/profile/saeder/subscribe Follow me: Twitch: https://twitch.tv/saeder X: https://x.com/SaederRS

Acest material poate conține mesaje publicitare și plasare de produse. Unele dintre produsele, serviciile sau brandurile menționate sunt promovate prin parteneriate comerciale, iar prezentarea acestora reprezintă o reclamă.Opiniile exprimate de gazde și invitați sunt personale și nu reflectă neapărat poziția oficială a sponsorilor sau partenerilor noștri. Încurajăm publicul să efectueze propria cercetare înainte de a lua decizii bazate pe informațiile prezentate în acest podcast.

The Lower Chesapeake Bay Fishing Report is your best resource for the Virginia Beach Fishing Report, Ocean View Fishing Report, Norfolk Fishing Report, Lynnhaven Inlet Fishing Report, and everywhere in between.For the anglers looking for an Eastern Shore Fishing Report, Hampton fishing report, Buckroe Beach Fishing Report, or York River fishing report, look no further. Every week we bring you a report for those anglers interested in a Cape Charles fishing report and a Chesapeake Bay Bridge Tunnel fishing report and for every location in the Lower Chesapeake Bay. For our guys looking for the Virginia fishing report, we've got you covered.First this week, we catch up with Jeni Ohmsen, of @shutterspeedva about her inspiration to start taking photos of captains and anglers in the Lower Chesapeake Bay while they are on the hunt fishing! She was at the recent Tight Lines for Tiny fighters tournament, as well as several others last season and the upcoming The Virginia Beach Tuna Tournament where she will be onboard with Captain Jake Boltz, of FLY'N FISH Sportfishing. Jeni offers free ride along's, where you can have her aboard your vessel and get pro photos capturing the experience, available for purchase afterwards. For more info, give her a call! 757-536-7859 or visit her Link Tree   Next, we chat with Captain Bill Pappas, about Golden Tile and Rosies, as well as his opinions on the recent Boat License Fee. To get booked, give him a call 757-619-3530 or go to: Playing Hookey Charters for walk-on's: PHC Walk on charters It's all brought to you whether it's good, bad, or ugly. Please subscribe, rate, and review wherever you listen to podcasts. Remember to text the word “LCBFR” to 779-435-2918 or visit us online at www.greatdaysoutdoors.com/lcbfr to be added to our email list and we'll send you the new show each week! All Lower Chesapeake Bay Fishing Report Email Subscribers receive a PROMO CODE for a FREE AFTCO Camo Sunglasses Cleaner Cloth with the purchase of any products!Sponsors:Long Bay Pointe Bait and Tackle Convert SolarShoreline PlasticsSam Rust Seafood Great Days OutdoorsKillerDockHilton's Realtime-NavigatorAFTCOAirmedcare Salts Gone TOHATSU North America Survival At Sea Fish Bites 

"Customers are already dialed in." This is one of my favorite quotes from the interview I had with today's guest. The industry has largely been focused on educating customers about coffee but not very good about educating themselves about the customer, and even less concerned about meeting people where they are or even celebrating their tastes. How can we approach the regular people that make up most of our customer base in a way that edifies instead of discourages?    That's what Matthew Bryce of Seven Sleepers Coffee Labs is here to talk about!   Matthew Bryce is a results-driven leader with over a decade of experience enhancing customer service, retail and food service operations. A specialist in elevating customer experiences, optimizing processes, and driving measurable improvements in sales, team productivity and quality of engagement.   With his extensive industry experience and people-first communal focus, his company Seven Sleepers Coffee Labs has been able to excite people about coffee through experiences and conversation.    I am grateful for this discussion and hope you all are encouraged to take action on the insights Matthew shares.    Link: https://www.instagram.com/sscoffeelabs/     Related Episodes: 333: Bridging the Professional and Home Barista Gap w/ Lance Hedrick of Onyx Coffee Lab 216 : Helping your Customers Brew at Home w/ Brian Beyke , I Brew my own Coffee Podcast 432 : How to Win in Specialty Retail Coffee Sustainability Series #4 : Consumer 360: Encore Episode! Hosting Consumer Coffee Classes: 7 Tips for Success   INTERESTED IN 1:1 CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min  Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com

If your tile roof is showing cracks or you just want to catch a problem before it starts, Galveston County Roofing (409-419-6108) has the fix. Click https://galvestoncountyroofing.com/roofing-contractor/ now to book your free roofing inspection. Galveston County Roofing City: Kemah Address: 808 Anders Ln Website: https://galvestoncountyroofing.com/

00:00 Brought to You By Quantra Quartz00:22 Intro00:32 U.S. Ceramic Tile Use Down in 202403:02 A Word from Quantra Quartz04:15 NSI, ISFA Offer Silica Exposure Guidance05:33 Troy Roseboom Joins Water Treatment Solutions06:25 Alpha Professional Tools® Adds Ramirez07:04 Vadara. CRS Marble & Granite Partner on Distribution08:16 Xiamen Event Adds Almost $33 Million in Brazil Stone Sales10:11 Park Industries Sets June Event in Utah11:15 Sustainable Flooring Project Awards12:12 IPA Labs Get Green Squared® OK13:20 Outro13:47 Brought to You By Quantra QuartzRadio Stone Update is presented on the second and fourth Wednesdays every month at 9 a.m. everywhere on Earth with the latest news and insights in hard surfaces. Check our archives at www.radiostoneupdate.com.

In this power-packed episode, Keith delivers a masterclass on the current real estate landscape, blending personal insights with market-changing trends. From the nuanced world of home flooring to the pulse of national housing markets, Keith breaks down complex real estate dynamics into actionable intelligence. The episode reveals a market at a critical inflection point: declining home sales, shifting apartment dynamics, and emerging investment opportunities. Keith provides listeners with a strategic roadmap to navigate these changes, emphasizing the importance of adaptability and informed decision-making. Exclusive Takeaway: Get Rich Education offers free investment coaching to help you turn these insights into wealth-building action. Your real estate success journey starts here. Free Resources: Connect with a free GRE investment coach at GREinvestmentcoach.com Show Notes: GetRichEducation.com/552 For access to properties or free help with a GRE Investment Coach, start here: GREmarketplace.com GRE Free Investment Coaching: GREmarketplace.com/Coach Get mortgage loans for investment property: RidgeLendingGroup.com or call 855-74-RIDGE  or e-mail: info@RidgeLendingGroup.com Invest with Freedom Family Investments:  You get paid first - Text FAMILY to 66866 Will you please leave a review for the show? I'd be grateful. Search “how to leave an Apple Podcasts review”  For advertising inquiries, visit: GetRichEducation.com/ad Best Financial Education: GetRichEducation.com Get our wealth-building newsletter free— text ‘GRE' to 66866 Our YouTube Channel: www.youtube.com/c/GetRichEducation Follow us on Instagram: @getricheducation Complete episode transcript:   Automatically Transcribed With Otter.ai    Keith Weinhold  0:00   Keith, welcome to GRE. I'm your host. Keith Weinhold, there's been a real estate tragedy in my family. Then this past month, national home sales have plummeted to their worst level since 2009 then something is happening in the market for apartment buildings that shocked everybody and more all today on get rich education.    Speaker 1  0:24   Since 2014 the powerful get rich education podcast has created more passive income for people than nearly any other show in the world. This show teaches you how to earn strong returns from passive real estate investing in the best markets without losing your time being a flipper or landlord. Show Host Keith Weinhold writes for both Forbes and Rich Dad advisors, and delivers a new show every week. Since 2014 there's been millions of listener downloads of 188 world nations. He has a list show guessing the top selling personal finance author Robert Kiyosaki, get rich education can be heard on every podcast platform, plus it has its own dedicated Apple and Android listener phone apps build wealth on the go with the get rich education podcast, sign up now for the get rich education podcast, or visit get rich education.com   Speaker 2  1:09   You're listening to the show that has created more financial freedom than nearly any show in the world. This is get rich education.    Keith Weinhold  1:25   welcome to GRE from Montreal, Quebec to Montrose, Michigan and across 188 nations worldwide. I'm Keith Weinhold, and you are back inside get rich education here in our 11th year, you're listening to one of America's longest running the most listened to shows on real estate investing, indeed, the 552nd consecutive week before we delve into the sad topic of terrible national home sales, the worst since 2009 which is a serious topic, first, a bit More of a light hearted topic, a real estate tragedy of sorts, has taken place inside my family, right inside my parents home, the same home that I grew up in. And you know, it's been a while since I had a good rant in an episode. So before we get to our core content today, my parents just replaced the nice, plush, warm, soft, inviting wall to wall carpets in both of their living rooms with laminate, hardwood floor. Oh no, this is disastrous. I mean, this is an abject property atrocity right in the home that I grew up in. Now, if you're a longtime listener, you know what I'm talking about. If you're newer here, it's probably been a couple years since I mentioned it. You know, everyone has their own quirks and idiosyncrasies, like you have certain ways of thinking about some things in your life, where you just know that you're in the minority of society with how you behave with that thing. Yeah, there are some things that you're counter cultural on. It's part of your unique personality, and it's what makes you you, well, one of my real estate idiosyncrasies and unorthodoxies is that I love deep, plush carpet, not hardwood floor, and hey, I don't expect you to agree with me on this. It's what makes me different. Now we'll talk about the flooring that you choose to use in your rental units in a moment and compare their prices and when you might want to use those things and when you don't. But we're just talking about home here, the flooring that you live on your primary residence. Why would anyone replace carpeting with hardwood, plank flooring? It is uninviting. It is cold, hard, and it even transfers noise more than quiet, comfortable, plush carpeting. And yes, hardwood floors can be heated. And some homeowners do that. They use what are called radiant heating systems, and they are installed beneath the floor, and these systems use either electric cables or sometimes mats or hydronic tubing, which are pipes filled with hot water in order to radiate that heat upwards into the floor. Now, something like that is what you'd be more likely to do in your own home, and not a rental unit, but even if you do that, hard floors are still, well, hard and noisier, like I just don't get it deep, plush carpet is superior. I'm not talking about the shag carpet that was popular 50 years ago, just plush carpet that hit its peak. In the 1990s Oh yes, that is the stuff I'm telling you. I mean plush carpet. That is the stuff that turns a house into a home. Well, my parents did just the opposite. They turned their home back into a house. Oh, dear. And, hey, it's their home. They can do whatever they want. Now, what are the main reasons that I hear about why people prefer laminate, hardwood flooring or luxury vinyl plank flooring over carpeting? That's what the majority of people want to do, and that's not what I want. Well, one reason, and this is the main reason that my parents did it, is that it looks nicer. In their opinion, looks nicer. I don't get it at all. I mean, even most cheap $1,000 apartments have been using like hardwood, plank flooring for close to 25 years now, there's nothing special about the way that it looks. Most of it anyway, some of it can look pretty cool. Now, some people want the hardwood because, well, they say that it's easier to clean. Easy to clean. Why in the world would you have trouble keeping your own home clean? I mean, if there's any space in the world that you keep clean, it is your humble abode. Now I know that it's easier for me to say that because I don't own any pets and still don't have kids, maybe you do replacing carpet for hard flooring is just an unspeakable act. What an uncalled for abhorrence, a repugnance. Other reasons that people say they prefer hardwood or vinyl plank over carpet is that it is allergy friendly. All right. Well, I don't have any trouble with allergies. But here's the thing that's even more confounding, most people that install a hard flooring. Well, the next thing that they do, and this is exactly what my mom and dad say that they're going to do next now that they put the hardwood floor in, is find some area rugs and cover it up so people put carpet on top of the hardwood floor anyway, but then yet, that carpet cannot be plush and padded underneath like real Carpet would be, because it's just like a piece that's rolled out, plus it cancels out, then all these pet friendly and allergy free benefits, plus it might be even harder to clean, because now you got to clean both the carpet and the edges of the room where the stupid hardwood flooring is showing I mean, it makes zero sense, so this just all compounds how I am confounded on how almost everybody in the world, it seems they want hardwood floor. I feel like I'm the only person in the world sticking up for carpeting. I do not expect you to agree with me here. It is just my, I guess, oddball preference. I also do a lot of exercises down on the floor. That's where the best high intensity interval training workouts take place. Down on the floor. Plush carpet is best for that too. Oh, the myriad reasons that carpet is superior, I'll tell you. Well, I'll next be staying at my parents place in two months, as I'll spend a lot of July there, and that's when I will first be witness to this transgression, this incomprehensible abomination. I mean, it is almost malfeasance.   The reason that I care more about this than most sons of parents would is that my parents have lived in the same home since I was age one. I have a lot of memories there, and when I visit my parents in rural upstate Pennsylvania, I sleep in the same exact bedroom that I have since age one. Really special continuity there. What's more important than the flooring changing in the two living rooms is that, like I've told you before, I won the parent lottery, I did not have an affluent upbringing, but my brother and I had a top 1% childhood anyway, because we have two married, committed parents that are still together, still healthy and loved us. I phone my parents at least weekly, and I send them messages all the time. I guess it's a good time to think about that as this is the last episode before Mother's Day, and if you did not win the parent lottery, like I did in the way that I just described. Well, the good news is that you can do something about it. You can provide that same stable, nurturing environment to your children, and that way, they will win the parent lottery. Now, when it comes to. My rental properties, I do have hardwood flooring virtually everywhere and in every property, from single family rentals up to apartment buildings, because I don't have to live on it now, I probably do have some bedrooms in those rentals where there's carpeting, yeah, I mean hard floors that makes sense for the durability in a rental. I mean, with rentals, you might have to replace the carpet every three to five years. That is cost prohibitive. So for real estate investing, hardwood flooring, which, again, it's really a trend that became widespread in America about 25 years ago. I mean, that trend was really good for real estate investors. Tenants actually prefer this intolerable condition, perhaps much like you do. Now let me talk about five main types of flooring, how much they cost per square foot, and where you might want to use different flooring types in different situations, as we've already established. For me, it is carpet, carpet, carpet, wall to wall, everywhere, except for kitchens, bathrooms and maybe the laundry room. Seriously, though, for you and how you want to think about this and these prices include the total for both the material and the installation is for hardwood plank flooring, which is that atrocity that my parents committed. Expect to pay about $25 per square foot. And of course, all these costs are going to vary based on the wood species, the finish and the part of the world that you're in for LVP, luxury vinyl plank that's about $8 installed. LVP is a good choice because it mimics the hardwood esthetics. It's waterproof, and as you can see there, its cost is less than half of that of hardwood plank. So LVP can be a good choice for bathrooms and maybe a kitchen, and though the name luxury might be cheapened or diluted somewhat in that name, LVP, it's a bit over named. I suppose it's that that name is given to help distinguish it from vinyl flooring. Because when you hear the term vinyl flooring, what do you think of you think of sheets, something that comes in a roll in sheet vinyl only costs maybe about $5 installed. And then carpeting installed, my favorite at home, but not in rentals that costs about $6 per square foot. And then the last major flooring type is tile, and the cost of tile is really all over the place because of its different material types. Tile can be made of so many things, going from cheapest to most expensive ceramic. That's about $20 per square foot. Again, this is the cost installed for both the materials and the time it takes to install it, porcelain, 20 to 25 natural stone tile can be 40 bucks or more, and then glass tile can be a little more expensive than that, yet. So those are the approximate prices for your flooring, what you can expect to pay because, of course, plank flooring and tile, it doesn't have to be replaced as often as carpet and sheet vinyl. That's something to keep in mind when you think about those prices. But yeah, I have bought apartment buildings before, where, when I bought it, every unit was carpeted, and then as each tenant moved out, one by one, I would have my property managers contractor replace it with hard plank flooring, the radiant heat that you'd place beneath hard flooring that I described earlier, that is cost prohibitive to put in a long term rental in almost every case, that's something you'd only want to do in your own home, or maybe, just maybe a luxury short term rental in a cold climate, Like a ski resort town or something like that. So yes, you have now learned about one of my odd quirks, and you've learned about flooring types. Another of my idiosyncrasies is my preference for back scratching rather than massages. But that has nothing to do with real estate, and we've got more important topics to move on to heck. Come on, though, you might have some weird quirks, even more weird than mine. In fact, maybe real estate investors in general have more quirks than mainstream society. Because, you know, real estate investing is a little countercultural itself, right? We own things that pay us to own it every month with mainstream society and 401, KS, you have to pay it with every paycheck. Now. Who in the heck would do that?    The title of this week's episode has to do with the fact that spring existing home sales are now at their worst level since two. 2009 the worst in all that time. Now, and understand when I say home sales, that means the volume of sales, the number of transactions. We're not talking about the prices now, the outlook for home prices is also less rosy now as well. I'll get to that shortly. But why are the number of property transactions at their lowest level in 16 years like this? Let's listen in to Diana Olick at CNBC. She's talking about March, but that's the newest month reported. You got to remember that real estate stats run in arrears more so than most essay classes. This report is a real bellwether for the spring housing market and how this year could turn out. This is a little over a minute, and then I'll be back to comment.   We also have some housing data just cross the tape. Diana olik Has that for us. Diana, Well, David, existing home sales in March fell a much wider than expected, 5.9% from February to a seasonally adjusted annualized rate of 4.0 2 million units sales down 2.4% from March of last year, and that is the slowest March sales pace since 2009 the Great Recession. Now remember, this count is based on closing, so its contracts likely signed in January and February, when mortgage rates were over 7% but it was before the market volatility of April, supply is rising fast, 1.3 3 million units for sale at the end of March, up nearly 20% from the year before. That makes a four month supply, which is still on the lean side. Six months is considered a balanced market. More inventory and slower sales are starting to put the chill on prices. The median price of an existing home sold in March was $403,700 that's still an all time high for the month, but it's only up 2.7% from last March, and that annual comparison is shrinking. First time, buyers made up 32% of the market, the same as last year, they should be around 40% all cash dropped to 26% from 28th the year before, but investors house steady at 15% of sales. Sarah, all right, have a bad combo, weaker sales, higher prices. Diana, thank you very much. Diana Olek.   okay, we just learned that the latest month shows the slowest spring housing market for that month since 2009 and that the supply of available homes is up 20% since last year. All right? Well, if the supply of homes is up, then why is the volume of sales down? Well, it's the same reasons that we've had for a couple years soured affordability and the ongoing lock in effect, and that soured affordability is just more set in I hope you caught it. Note that this 16 year low in sales volume is for existing homes, okay, brand new home sales are healthier. The nation is still undersupplied of housing Overall, though, with four months of supply, of course, six months is that balance point. Now, the worst news here, with this low sales volume is not affecting the homeowner or the investor. It is affecting the renter somewhat more, because they're having to stay as renters. But it's really tough. Just horribly bad news for people that are in the business of home sales, like realtors and other agents. Mortgage lenders are losing business too. So are title insurers, moving truck companies, furniture companies, and for those consumers in the market to buy and sell homes. It's actually troublesome news for society. Less residential mobility means less economic mobility and more people stuck in place. And how are we going to get Americans moving again? It is lower mortgage rates. It's probably not going to come from a substantial lowering of prices. Prices keep rising, as you heard in that clip, up 2.7% year over year, but as we look out in future months, you know, I can feel it. Price growth seems to be flattening out. Zillow and some other agencies have lowered their home price appreciation forecast for the year, I really keep up on this stuff in research, in my estimate is that the consensus is that there will be zero to 2% home price growth this year. That's not me saying that. That's me amalgamating what others say, and they don't always get it right, and this year still has a long way to go, but you know, there is just this sort of general malaise in the real estate market where there's not a lot of activity for primary residence buyers. In that clip, you heard that investor purchases are steady, constituting 15, one 5% Of home purchases, just like they did in the previous period. So that's what a low sales volume means, and that's who is affected. It is not a vibrant market out there. I still don't see anything on the horizon that could make home prices jump as much as 10% this year, not even substantially lower mortgage rates could do that. In my opinion, tariffs impact to construction costs over the next few months. You know, it's probably quite a bit less than you think. The prevailing current view among the number of developers for now is that construction costs will increase between one and 3% on wood frame builds. And wood frame builds that represents the vast majority of apartment and build to rent projects and now that one to 3% that's by no means immaterial, but it's also not some crazy surge like some headlines have suggested. So as you're out there listening to media reports on the housing market, as you can see, you've got to listen closely to what you're being told. The volume of sales and the median price are two very different things, and they're both moving in different directions, sales down, price up, also the existing home market and the new build home market are, of course, different, but you got to listen closely sometimes in order to pick that up. That also helps to be attentive to if you hear that new build prices are falling, you got to think about what that means, because in recent years, builders have responded to weak affordability by building smaller homes to try to make them more affordable, so they might be selling for actually more money on a square footage basis, even though their price is lower, it's because the homes are smaller. And then another thing is, when you hear that sellers are cutting prices, be attentive to what that really means. For example, say that median home values in an area are 450k and if a seller advertises a perfectly median home for 475k therefore it's a little overpriced, and say it doesn't sell in a month, and then they drop the price to 460 and sell it for that well, then what they've done is that they cut the price, yet at the same time, they moved the median price up from 450 to 460 so despite a price cut, that was about a 2% gain in sale price there in That example, that is how a price cut results in moving up in areas median price. So there's a lot to be attentive to when you look at news like that. As volatile as stocks have been lately, a lot of people are grateful to have their dollars invested in really stable real estate. When Stocks are volatile, the rent just keeps coming in. In fact, in a let's look at history over hunch's vein, when stocks crash, which all define as a loss of 20% or more, what happens to home prices now, a while ago, here on the show, I discussed what historically happens with home prices during recessions. But this is different. This is what happens during stock market crashes, because the stock market is not the economy. Aside from the one bad mortgage blow up of a housing market induced economic recession from 2008 to 2010 which was bad. Home prices do not go down when the stock market crashes. In fact, real estate prices usually rise when stocks plunge hard. Let's look at the five other times that this has happened since 1980 and we'll take the S, p5, 100 index high to its low. All right, in november of 1980 the S P was at 135 points. And doesn't it sound funny to say that that sounds like a ridiculously small number? Yes, the S P was at 135 points. Then by August of 1982 almost two years later, it tanked to 109 during that time, home prices went up 7.2% then in the late 80s, it was August of 1987 the S P was at 329. In November of that year, it fell to 245, I mean, that was a massive stock drop of almost 35% in just about three months, the result, home prices went down 1.7% but that happens almost every year, from summer to late autumn. In August of 2000 the S P was at 1485 by February of 03 it went down to 803 37 I mean, that was a major stock crash. During that time, home prices went up 11 and a half percent, and then we got into COVID. Times, March of 2020, 3277 was the level April of 2020, just a month later, down to 2653 home prices went up 2.1% during that month. And then finally, December of 2021, 4675 October of 2022, 3726 that was a big stock market drawdown during that time, home prices went up 5.3% so there you go. The stable nature of real estate is something that's a really valuable attribute during massive stock market drops. And I think there are a lot of people that don't realize that since World War Two, home prices have only fallen significantly one time, and it was that awful period around 2008 now, in fact, you know something interesting related to this, last month, I took that cog railway tour that goes to the top of Pikes Peak in Colorado. You might have taken that train before. It's pretty popular. It's a nice way to spend an afternoon. Well, on that cog railway tour, I got talking to a passenger. He was there with his wife and family, and this was an intelligent, professional guy. He worked in the VE printing space, so he was pretty interesting to talk to. I asked him about that. And this guy, this passenger on the train, he asked me about real estate, once he knew that that's my field. He said the strangest thing to me, but I think a lot of people think this way. He asked me, don't real estate prices have a 10 year cycle? They have a price correction and go down every 10 years, and then the values start going back up again. What I didn't laugh in this guy sure wasn't stupid. I mean, hey, he's in the 3d printing space, and maybe I have some misconceptions about his field too. But it's almost as unlikely that home prices will fall appreciably than that grocery store prices would fall significantly. Both things really unlikely. I don't know how people think things like this.    To summarize what you just learned in this segment, hardwood flooring in the living room is an abomination of inhumane proportions. Existing home sales volume hit low levels not seen since 2009 home prices are still rising, but the pace of that growth is slowing, and when the stock market takes a big hit, real estate historically performs well most of the time. We're talking about residential real estate in the one to four unit space so far coming up a trend in the larger apartment building world that shocked a lot of experts. That's next. I'm Keith Weinhold. You're listening to get rich education.    You know what's crazy? Your bank is getting rich off of you. The average savings account pays less than 1% it's like laughable. Meanwhile, if your money isn't making at least 4% you're losing to inflation. That's why I started putting my own money into the FFI liquidity fund. It's super simple. Your cash can pull in up to 8% returns and it compounds. It's not some high risk gamble like digital or AI stock trading. It's pretty low risk because they've got a 10 plus year track record of paying investors on time in full every time. I mean, I wouldn't be talking about it if I wasn't invested myself. You can invest as little as 25k and you keep earning until you decide you want your money back. No weird lockups or anything like that. So if you're like me and tired of your liquid funds just sitting there doing nothing. Check it out. Text family. 266, 866, to learn about freedom. Family investments, liquidity fund again. Text family. 266, 86    Hey, you can get your mortgage loans at the same place where I get mine at Ridge lending group and MLS, 42056, they provided our listeners with more loans than any provider in the entire nation because they specialize in income properties. They help you build a long term plan for growing your real estate empire with leverage. You can start your pre qualification and chat with President Caeli Ridge personally. Start now while it's on your mind at Ridge lendinggroup.com, that's Ridge lendinggroup.com.   Speaker 3  29:53   This is the king of commercial real estate, Dolph de Roos. Listen to get rich education with Keith Weinhold. And don't Quit your Daydream.   Keith Weinhold  30:10   Welcome back to get rich Education. I'm your host. Keith Weinhold, being springtime, it's also graduation time. If you're looking for a gift idea for a graduate, consider doing what I did. My niece is about to graduate from high school. That's my brother's oldest daughter. I gave her two gifts, cash plus gold cash because, I mean, come on, any 18 year old wants something that they can use. You want to give them something that they want. But I gave gold as well, not because it's in a massive bull market right now, which it is, but saving that can help her tangibly see and understand the diminished purchasing power of the dollar over time. Be mindful, dollars are just currency, but gold is money. So yes, I like my niece, but apparently not enough to give her a little rock turnkey property. As we know, wannabe homeowners have been roughed up with poor buyer affordability that started around 2022 they must either patiently wait for Mr. Beast to give them a home, or they need to keep renting apartment demand just could not keep up with 2023 and 2020 four's massive surge in new apartment construction that left a lot of units vacant. It meant that any new renters were quickly absorbed, and as a result, rent growth stayed flatter than a soda left open for a week. Builders overachieved, and renters under showed back then, but in 2025 and 2026 new apartment construction deliveries are going to keep falling from their peak even in 2027 that's probably going to happen. And we can already project this, because it takes two years, basically, to build an apartment from permitting to completion and permits are down. The dynamics of the apartment market are pretty straightforward. It takes around two to three months to turn permits into construction starts, and then it takes an additional 19 months to complete and deliver new units. So that's the two years or so that I'm talking about. The past high housing starts have therefore shown up as completions here. In recent months, the high completions are predominantly in southern states, and that's exactly why apartment rents have been falling in places like Atlanta, Charlotte, Tampa, Dallas and Austin. Even though those are the places that people are moving to, oppositely in California, it is especially tough to get permits, and tougher even yet to get apartments completed, there will be acute housing shortages in California. If recent past trends hold, then homelessness is going to be an ongoing problem. Moderate income workers cannot make ends meet, and therefore they're going to leave the state, California simply needs to build more housing to reduce the homeless problem and help out the moderate income workers. The real surprise is that today, national demand for apartments keeps coming in at high levels that defy even the most bullish forecasts. Real page recorded the best first quarter for net absorption in more than 25 years. It was 138,000 units. Costar called it the second best q1 in more than 25 years with 128,000 units. And now those numbers don't mean much to you until you realize that this century apartment demand absorption, you know, is typically in a range of 30 to 80,000 units per quarter, and we're looking at double, triple or quadruple that now. And what all that really means is that there is a surprisingly healthy level of well qualified demand for US apartments. All right, so this net absorption that I'm talking about, which is move ins minus move outs, that being over 100,000 units like this, that's something that you might see in busier leasing seasons, like towards summer q2 and q3 but rarely in q1 and apartment demand. It came in hot in nearly every region of the country. So what is going on here? What are the reasons for this surging apartment demand? I mean, sure, for one, it's the one that you already realized. Eyes, fewer people can buy houses. But it's more than just fewer people can buy houses, it's also, if you build it, they will come. I mean, cranes have dotted skylines in US cities for the past few years, apartment construction soared. It's also wage increases. They have outpaced inflation, and both of those have outpaced apartment rent growth, helping with affordability. Another reason for surging apartment demand are those baked in demographics. We had this surge in US births from 1990 to 2010 and that means that think about the age that they are now. That means this group is hitting peak. Let me get out of my parents house age. A whole lot of Netflix accounts are being split into those. People are moving out and getting an apartment. Well, with this in mind a surge of apartment demand in fewer new apartments being built over the next two years. You know, you think about what this means for a while here I've discussed how in real estate, today's best opportunities are one to four unit turnkey properties, especially new builds and also burr properties. I mean, those things have been the MVPs of this cycle, and you keep finding those properties and buying them at GRE marketplace, but apartment buildings, I mean, they're probably warming up in the bullpen by now, I might be able to add those to the mix soon, and to add those to the list about where the opportunity is, because apartment building values have been suppressed Ever since mortgage rates spiked in 2022 but it's probably not time to swing the bat quite yet. Of course it is in some cases. There are always some exceptions, but when you look around today, you know you got to consider apartment landlords. They still got to commonly offer concessions to fill their rent rolls. They're having to give away a free month's rent here and waived some fees over there. But demand, you know, it really tangibly, is starting to catch up with supply now, and when it comes to rent growth, it's still been pretty pathetic for apartments. Okay, apartments still lag behind single family rentals. Now apartment rents, they're only up a week, 1.1% year over year. Really weak. That's the latest figure, a paltry 1.1% apartment rent growth less than inflation then, and that's per real page market analytics, incredibly that 1.1% is actually the highest apartment rent growth rate in 21 months. So the bottom line here is that the apartment market, it has been through the wringer. They've been beaten up by rate hikes and drowned in supply and ghosted by demand. But finally, after years of gloom, the clouds are starting to part for apartment buildings, supply slows and demand grows here at get rich education, you know, I'm trying to give you the knowledge in the tools that I wish I had when I began, where the opportunities are, how to think about real estate, how to know about how you get paid. I mean, knowing all that sooner really would have made my life easier, like frameworks through which to understand real estate investing and the resources so that you can make it actionable and build your real estate portfolio. You'll notice that our provider network at GRE marketplace has recently expanded, and perhaps the best tool of all, that's our free in house investment coaching. We make it easier and hold your hand through the process of buying your first investment property. If you're a more experienced investor, our coaching helps you assess and evaluate the GRE Income Property inventory and help you decide which geographies seem to be most conducive to your goals, and of course, find that real estate pays five ways. Kind of property. Don't let uncertainty prevent you from taking action, because GRE coaching is free access those off market deals. There's no agent that has to be compensated. You'll get free help along your journey, from making the offer, submitting your earnest money, inspection, appraisal, your management agreement, what your closing day is like, and more or perhaps the coaching will help you decide that it's not the right time for you to add income property based on your own unique circumstances. We help you do it all and make it easy. I often like to leave you with something actionable for a free GRE investment coaching Strategy Session customized just exactly to you. Start at GREinvestment coach.com until next week. I'm your host. Keith Weinhold, don't quit your Daydream.    Speaker 4  40:03   Nothing on this show should be considered specific, personal or professional advice. Please consult an appropriate tax, legal, real estate, financial or business professional for individualized advice. Opinions of guests are their own. Information is not guaranteed. All investment strategies have the potential for profit or loss. The host is operating on behalf of get rich Education LLC exclusively.   Keith Weinhold  40:27   You know, whenever you want the best written real estate and finance info, oh, geez, today's experience limits your free articles access and it's got paywalls and pop ups and push notifications and cookies, disclaimers, it's not so great. So then it's vital to place nice, clean, free content into your hands that adds no hype value to your life. That's why this is the golden age of quality newsletters, and I write every word of ours myself. It's got a dash of humor, and it's to the point because even the word abbreviation is too long, my letter usually takes less than three minutes to read, and when you start the letter, you also get my one hour fast real estate video. Course, it's all completely free. It's called The Don't quit your Daydream. Letter, it wires your mind for wealth, and it couldn't be easier for you to get it right now. Just text GRE 268, 66 while it's on your mind, take a moment to do it right now. Text GRE 266, 866,   Speaker 1  41:42   The preceding program was brought to you by your home for wealth, building, get richeducation.com

Coffee shops are dynamic places that require a ton of focus on what seems like an endless sea of urgent things. Some are actually more important than others and learning what they are and training yourself and your staff to focus on and cultivate them from the start can help set the next years of your businesses life up for healthy operation and growth. Today we are going to explore what areas you need to be focused on int he first year in order to make best use of your time. Areas that, if given serious investment, will make everything else work together. This is not just for new businesses though. If you have been open a while and want to recalibrate, simplify, focus, and refine, this one is for you too. Related Episodes:  317 : Encore Episode: Death by Comparison 436: Stop Burn Out! and Make Work Effortless w/ Greg McKeown | Best Selling Author “Effortless” 269 : What to Focus on after you Launch 224 : Essentialism: Focusing on what truly Matters w/ Greg McKeown 432 : How to Win in Specialty Retail Coffee 173 : 5 Areas of Focus for Retailers INTERESTED IN 1:1 CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min  Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com

John's been steamrolling the path to his ranch house and his wife feels a bit slighted, so he asks our resident counseleor Gigi what he should do? Of course, her advice is "Happy wife, happy life" but John wants to be the happiest! John's wife Jeanette calls in to the show for the very first time to set the record straight. Ahh, to be in love!   Thanks for joining us for this week's #JCWPodcast #JCWArchive. Please don't forget to Like, Share, and most importantly, Subscribe--to make sure you get the latest John Clay Wolfe Show materials as soon as they're released! So keep an eye out for the painters and repairmen...and we'll see you Saturday

Maintaining the functionality of your equipment is one of the main tasks involved in running a shop. You yourself may wan to be trained in machine tech, you may want to hire a teach or tech company to service your cafe's equipment, or you might want to raise up an internal technician. Today on the show we are goping to talk about training technicians and how to coffee techs and owners alike should approach the relationship that helps keeping things working the way they should.  To do this I am talking with one of the best educators in the world of coffee technician training, Brady Butler of Trail Blaze Coffee Academy! Brady Butler is an Authorized SCA Trainer who has been leading barista, brewing, and coffee technician training classes since 2009. Over his coffee career, Brady has also worked as a barista, a coffee equipment technician, and in wholesale customer support. He was co-lead for the SCA's Brewing Content Creator Group, a Lead Author for the Coffee Technicians Program, and a member of the Service Layer Education Committee. He currently owns Trail Blaze Coffee Academy, an independent training company based in Charlotte, NC. We learn about: Brady Butler has a background in engineering and coffee tech. Why understanding the function of coffee equipment is crucial for technicians. Training should focus on understanding systems rather than memorizing components. Building relationships with technicians is essential for cafe success. How you should see mistakes in training environments as opportunities for learning. Explaining his role in the Coffee Technicians Program and its aim to provide a global standard for technician training.  Preventive maintenance  Understanding water treatment is essential for coffee quality. Why Brady thinks techs should have foundational barista training. How techs can help stabilize the churn in the coffee industry. Techs as trainers themselves: Why simplifying complex topics for clients is important. Advice for in-house techs: in-house tech services require careful planning and resources. Contextualizing recommendations based on coffee types is vital. Why an eyes wide open approach is necessary for tech decisions. Links: VISIT THE TRAIL BLAZE WEBSITE! https://trailblazecoffee.com/courses/   Related Episodes:  446: Building a People-First Coffee Tech Culture w/ Jason “Double J” Johnson, Black Rabbit Service Co. 445: Evolution of the Machine-Barista Relationship w/ Ryan Willbur of Synesso Coffee Systems 312 : How to Choose the Right Machine for Your Shop w/ Chad little of La Marzocco 238 : Leading, Hiring, and working with your Coffee Tech w/ Hylan Joseph INTERESTED IN 1:1 CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min  Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com

Let's talk about tile for a mid-century update. You've got options. You can go with bold custom color in your favorite shade or recreate a bathroom in powder blue or Mamie pink. You can get playful with shapes and even textures. But remember, tile choice also runs the risk of tipping into a trend that will ultimately put a timestamp on your whole remodel. In Today's Episode You'll Hear:How to read a tile you see out in the wild.Why to start from your style guide.Where to use different types of tile.Get the full show notes with all the trimmings at https://www.midmod-midwest.com/2103Want us to create your mid-century master plan? Apply here to get on my calendar for a Discovery Call! Get Ready to Remodel, my course that teaches you to DIY a great plan for your mid mod remodel! Schedule a 30-minute Zoom consult with me. We'll dig into an issue or do a comprehensive mid century house audit.

Într-o lume în care jurnalismul se face din redacție, Jacqui Banaszynski câștigătoare a premiului Pulitzer ne reamintește că poveștile nu apar pe fluxul de știri.  "Poți face multe pe teren în două ore, dacă ești undeva și ești cu adevărat atent și ești cu adevărat martor, observi și asculți cu adevărat. Nu aveți nevoie de două săptămâni sau două luni" spune la RFI jurnalista devenită editor și profesoară la Universitatea Missouri. Cu ocazia participării la cea de-a 10a ediție Power of Storytelling, Jacqui Banaszynski a stat de vorbă cu Andreea Pietroșel despre viitorul jurnalismului, AI și puterea poveștilor de a schimba societatea. Idei principale: "Lucrul minunat despre predare este că înveți în fiecare zi" "Pentru mine predarea a fost o extensie a raportării, pentru că a trebuit să ascult foarte mult pentru a-mi da seama de ce avea nevoie fiecare elev, unde se aflau, cum îi puteam ajuta. Și asta a fost valabil indiferent dacă erau studenți actuali încă în școală sau tineri profesioniști sau chiar profesioniști la mijlocul carierei, pentru că fiecare are propriile provocări." "O mulțime de redacții spun acum pur și simplu: AI va face treaba asta pentru noi. Va face acest tip de povești, așa că vom merge direct la AI. Cred că este foarte periculos"     Rep:  Ne aflăm aici cu Jacqui Banaszynski. Este o legendă a jurnalismului, câștigătoare a premiului Pulitzer, profesoară și reporter. Bine ați venit la RFI România!Jacqui Banaszynski: Mulțumesc, Andreea! Mă bucur să fiu aici! Rep: Mă bucur să vorbesc în sfârșit cu dvs, pentru că am auzit atât de multe povești în ultimii ani. Conferința The Power of Storytelling a revinit după cinci ani cu cea de-a 10-a ediție. Din cele 10 ediții, ați ratat doar una și ați contribuit la lansarea conferinței în 2011. Cu ce vă ocupați și de ce v-ați întors astăzi aici? Iubiți atât de mult România? Jacqui Banaszynski: Da, este o întrebare la care este greu să răspund și primesc întrebarea asta tot timpul în SUA, când oamenii îmi spun: unde te duci? Și eu le răspund „în România”, iar ei îmi spun: unde este România? Iar eu le spun: mai bine uită-te pe hartă. Îl știam pe Cristian Lupșa, care a inițiat Power of Storytelling. L-am cunoscut când era student la Universitatea din Missouri, unde eu predam. Și după ce s-a întors aici, m-a contactat pentru că voia să predea tipul de jurnalism pe care îl învățase la Universitatea din Missouri și mi-a spus: mă poți ajuta cu asta? I-am spus „sigur”. Și așa am făcut schimb de idei până când a decis să înceapă revista și să odată cu ea și Conferința Power of Storytelling. Dar a fost o decizie de ultim moment. Avea nevoie de niște vorbitori, a apelat la mine pentru că știu o mulțime de jurnaliști din Statele Unite și am venit, și am mai venit o dată să lucrez cu oamenii din echipa lui. Este ceva în legătură cu acest loc care mă atrage, nu pot să vă spun ce este, doar că îmi plac tinerii pe care i-am întâlnit aici, generația voastră și cei din Generația Z. Toți par să aibă acest spirit de creativitate și aceasta este într-adevăr cea mai bună conferință la care am participat vreodată. Iar eu am participat la sute de conferințe de tipul acesta. Deci, în parte vin în România atât de des pentru că aș face destul de multe pentru Cristian și echipa lui, dar , de asemenea și pentru că întotdeauna plec de aici plină de inspirație.Rep: Le vom trimite înregistrarea fără să punem presiune pe el:) Cariera dvs. se întinde pe 50 de ani și ați relatat povești de pe toate cele șapte continente, din Etiopia până în Antarctica. Ce au adus toate aceste călătorii pentru cercetare și muncă pentru dvs - ca profesionist și ca persoană? Jacqui Banaszynski:  Bună întrebare. Cred că m-a învățat să nu presupun că modul meu de a vedea lumea este automat cel corect. Când americanii călătoresc din cauza statutului pe care SUA l-au avut întotdeauna, cel puțin în ultimii 80 de ani, este foarte ușor pentru ei să vadă lumea printr-o perspectivă și o narațiune americană. Și când am călătorit în alte locuri, am învățat să las asta deoparte și să încerc să înțeleg că alți oameni văd lumea prin propria lor perspectivă și experiență, ceea ce este foarte valoros pentru un jurnalist. Pentru că asta încercăm să facem sau ar trebui să încercăm să facem în fiecare poveste pe care o spunem. Să vedem povestea prin prisma experienței persoanei despre care relatam, nu prin a noastră. Și în fiecare loc în care am fost, am întâlnit acești oameni extraordinari care făceau lucruri nebunești: expediții cu sania trasă de câini, oameni care încearcă să își țină familiile unite în timpul foametei și a fost remarcabil, am fost foarte, foarte norocoasă. Rep: Credeți că jurnaliștii de astăzi au o abordare diferită față de reportaj, față de timpul petrecut pe teren?Jacqui Banaszynski: Din păcate, da. Mi se pune des această întrebare, chiar și în SUA, când lucrez cu tineri jurnaliști în cadrul atelierelor, ei spun: nu putem ieși din birou. Vorbim mult despre modul în care puteți lucra de la distanță și prin zoom, prin telefon, Facebook, mesagerie orice. Nu este același lucru cu a fi pe teren. Acest lucru se întâmplă în același timp în care industria se contractă, reducerile sunt teribile pentru presa din întreaga lume și, de asemenea, în SUA, dar cred că oamenii pot găsi modalități de a ajunge pe teren pe poveștile care contează cu adevărat și în moduri mai scurte decât cred ei că trebuie să. Poți face multe pe teren în două ore, dacă ești undeva și ești cu adevărat atent și ești cu adevărat martor, observi și asculți cu adevărat. Puteți face multe în două ore, nu aveți nevoie de două săptămâni sau două luni.   Rep: Este adevărat, dar trebuie să avem și un exercițiu. Jacqui Banaszynski: Da, și trebuie să ai sprijinul redactorului șef sau al editorului tău. Trebuie să ai pe cineva care este dispus să te lase să faci asta și, personal, asta cred că ne lipsește acum: editorii care să spună „povestea nu este în redacție, este acolo afară, așa că du-te și găsește-o!”. Asta a fost lumea în care am crescut eu și generația mea. Dacă eram în redacție, editorul se enerva și spunea „du-te și găsește o poveste”, iar noi trebuia să plecăm.Rep: Ce părere aveți despre inteligența artificială? Este o amenințare sau nu?Jacqui Banaszynski: Nu sunt un fan până acum. Cred că ar putea fi un instrument uimitor care să ne ajute în tot felul de moduri, în special în ceea ce privește progresele medicale și tehnologice care ne-ar ajuta ca societate. Nu cred că o putem controla. Cred că am pierdut deja această bătălie. Este cu mult înaintea noastră și, prin urmare, va lua locuri de muncă și cred că amenințarea la adresa jurnalismului este enormă.  Oamenii care îl folosesc spun că este un instrument grozav. Este mai rapid decât Google, poți găsi tot felul de lucruri foarte repede, dar...Rep: Trebuie totuși să verificăm informațiile date de AI.Jacqui Banaszynski: Așa speră,  dar dacă redacția de știri taie și taie și taie din personal și cei care rămân nu au timp... O mulțime de redacții spun acum pur și simplu: AI va face treaba asta pentru noi. Va face acest tip de povești, așa că vom merge direct la AI. Cred că este foarte periculos. Deocamdată nu sunt un fan, nu știu dacă voi fi vreodată, dar nu cred că trebuie să-mi fac prea multe griji pentru că sunt bătrân. Nu voi trăi suficient de mult pentru a fi o amenințare pentru mine. Dar este foarte problematic. Zilele trecute am citit un articol în care se spunea că tehnicienii de la Open AI susțin că ar trebui să poată trece peste legile privind drepturile de autor și să preia direct materiale de la oameni creativi, jurnaliști, pentru a alimenta AI. Astfel, ei spun că într-un fel vor să scape de legile privind drepturile de autor. Ei bine, asta este o amenințare. Este o mare amenințare. Rep: Ați predat la Școala de Jurnalism din Missouri și la Institutul Pointer și ați editat nenumărați tineri jurnaliști. Ce ați învățat de la ei?Jacqui Banaszynski: Știți, lucrul minunat despre predare este că înveți în fiecare zi. Am auzit odată, cu ani și ani în urmă, un lucru pe care nu l-am uitat niciodată: predai ceea ce trebuie să înveți. Dacă te gândești la asta este foarte, foarte interesant. Și astfel, atunci când predai, pentru mine predarea a fost o extensie a raportării, pentru că a trebuit să ascult foarte mult pentru a-mi da seama de ce avea nevoie fiecare elev, unde se aflau, cum îi puteam ajuta. Și asta a fost valabil indiferent dacă erau studenți actuali încă în școală sau tineri profesioniști sau chiar profesioniști la mijlocul carierei, pentru că fiecare are propriile provocări, iar treaba mea era să spun „cum te pot ajuta cu această provocare?”, dar nu pot presupune că știu răspunsul până nu știu cu ce se luptă. Deci, de fiecare dată când făceam asta, învățam mai multe, nu doar despre cum vedeau ei lumea, ci și despre profesia mea și despre meserie, pentru că trebuia să fiu capabil să o articulez, să o descompun, să le dau oamenilor părțile componente, să le spun cum funcționează, așa că a trebuit să mă întorc și să studiez fundația reală a poveștilor.Rep: Credeți că acum jurnaliștii sunt capabili să asculte sau doar au opinii puternice și sunt părtinitori? Jacqui Banaszynski: Cred că depinde de jurnalist. Din ce în ce mai mulți jurnaliști sunt împinși către social media, unde au o perspectivă și o opinie puternică. Dacă ne uităm la principalele redacții de știri din SUA, cum ar fi New York Times, Washington Post, Seattle Times, reporterii lucrează în continuare ca jurnaliști direcți care încearcă să obțină informații, să le verifice și să le pună în context. Dacă vă uitați la televizor, situația este diferită, National Public Radio este foarte puternic în SUA, dar trebuie să faceți o distincție între reporteri și editori de opinie și din ce în ce mai mulți oameni intră în această lume a opiniei.Rep: Care este diferența dintre media mainstream și cea independentă în SUA și Europa?Jacqui Banaszynski: În SUA folosim acest termen pentru presa care nu aparține guvernului. Astfel, presa tradițională, New York Times, este un ziar independent, care nu primește bani de la guvern și care nu aparține guvernului. Este un ziar mainstream, dar este independent, la fel ca radiourile publice. Așadar, folosim termenii „mainstream” și „independent” oarecum interschimbabili, diferența fiind, pentru noi, că puteți avea o organizație de știri independentă care nu face parte din mainstream, ceea ce înseamnă că este un start-up, mai nou, care este pe cont propriu și care învață să se dezvolte. Dar acestea devin foarte repede parte din mainstream.  Foxnews, de exemplu, este în strânsă legătură cu guvernul. Așa că nu i-aș numi o organizație de știri independentă. Pur și simplu nu aș face-o. Rep: Ați câștigat premiul Pulitzer în 1988 pentru un serial revoluționar despre un cuplu de homosexuali care murea de SIDA în America rurală, într-o perioadă în care ziarele nu puneau persoane gay pe copertă și, cu siguranță, nu într-o lumină pozitivă. Ce le-ați spune jurnaliștilor care acoperă subiectele cu care se confruntă comunitatea LGBT în zilele noastre, când roata pare să se învârtă invers și comunitățile sunt din nou vizate? De fapt, Ungaria tocmai a anulat Pride. Jacqui Banaszynski: În SUA am mulți prieteni homosexuali care sunt îngrijorați că mariajul homosexual, care face acum parte din constituție, va fi anulat. În urmă cu o lună, a apărut o poveste oribilă despre o persoană transgender care a fost ținută captivă timp de o lună și bătută până la moarte, torturată. Ce le-aș spune oamenilor? Le-aș spune, probabil, că atunci când am apărut în presa tradițională exista o presă gay foarte robustă. Nu era o presă clandestină, ci una existentă, așa că am obținut multe idei de articole, sfaturi și surse de acolo. Este o modalitate prin care comunitatea își găsea vocea. Le spuneam să se prezinte la întâlnirile publice, le spuneam să devină foarte activi din punct de vedere politic și să nu ia lucrurile de bune. Atunci când Roe vs Wade, dreptul la avort, a fost adoptat în SUA, cred că oamenii care credeau în dreptul de a alege, au luat de bun faptul că acum este sigur. Ei bine, 50 de ani mai târziu a fost eliminat. Și cred că comunitatea LGBT trebuie să facă același lucru, trebuie să lupte în fiecare bătălie care le ia drepturile.Rep: Dar ce pot face jurnaliștii?Jacqui Banaszynski: Jurnaliștii pot spune această poveste, pot asculta, pot fi atenți, pot realiza că există un eveniment în cascadă și că dacă te duci după această persoană astăzi, s-ar putea să te duci după următoarea persoană mâine și următoarea persoană a doua zi. Celălalt lucru pe care presa îl poate face este să ne ocupăm de problema persoanelor transgender, care a fost una dintre țintele administrației Trump și ale campaniei dinaintea alegerii sale și au făcut mare caz de sportivii transgender, practic femei transgender care joacă în echipe feminine. Este un procent mic de oameni. Este ca și cum nu este o problemă în lume și au făcut-o o problemă. Și presa ar trebui să dea aceste numere, astfel încât de fiecare dată când administrația împinge și spune xyz presa ar trebui să spună - da, acest lucru este ceea ce au spus, acesta este adevărul, acesta este cât de mulți oameni acest lucru afectează.Rep: Am citit că există de fapt un procent foarte mic de atlete transgender care câștigă de fapt atunci când concurează.Jacqui Banaszynski: Da, și un procent foarte mic care concurează la orice fel de nivel de elită. Este un număr foarte mic de oameni. Nu cunosc statisticile cu exactitate, dar dacă aș mai fi acoperit aceste probleme, m-aș fi asigurat că știu cifrele, unde există aceste programe și cum se simt oamenii din acele școli locale, acele comunități locale, înainte să vorbesc cu administrația. Trebuie să punem lucrurile în context. Acest lucru necesită timp și muncă.Rep: Ați spus în mod celebru că pensionarea este ca un balansoar și că vizionarea serialelor nu este pentru dvs., ce repere v-ați mai setat ?Jacqui Banaszynski: Nu știu. M-am semipensionat. Am părăsit ultimul meu tip de slujbă oficială în urmă cu 6 luni și încă îmi dau seama și, sincer, am fost atât de distras de ceea ce se întâmplă în DC și la nivel internațional încât nu mi-am dat seama prea multe, cu excepția faptului că vreau să-mi curăț garajul pentru că este o mizerie. Mulți oameni spun că ar trebui să scriu o carte. Nu știu. Eu nu sunt acolo. Predau din ce în ce mai mult și îmi place din ce în ce mai mult, așa că s-ar putea să fac mai mult din asta. Deci, repere, nu simt că am nevoie de mai multe repere. Niciodată nu mi-am propus să am oricum, așa că nu mai caut astfel de realizare.

The world of cafe management is full of great ideas that, if applied well, would indeed change things for the better. The idea around leader ship role being primarily about "setting people up for success" is one of those principles. The trouble is it often stops with just the idea and is not as often applied in a tangible way. Today we are going to explore what it really means to set your staff up for success in the daily operations of the café in a way that is helpful for the business, customer service, and the barista themselves.  Related Episodes:  437 : The New Age of the Barista: Mindsets + Habits for Success 244 : Top 10 Ways to Lose Employees 248 : The 5 Elements of Resourcing your Team INTERESTED IN 1:1 CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min  Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com

In this beautifully detailed episode of The Construction Life Podcast, we sit down with Paul De Maria, founder of PVD Tile, where craftsmanship meets creativity. Known for his obsession with precision, vision, and design, Paul brings decades of hands-on experience in marble, granite, ceramic, and porcelain tile installation—and he's here to talk tools, techniques, and the artistry behind the trade.We cover:

Dean introduced the gang and is ready for an all-calls weekend where he answers any burning question one may have surrounded their home. Dean provides a caller information on an anti-slip coding product that prevents slippage and is easy to clean tile floors. Dean gives tips on how to secure a mailbox post that is already on the concrete floor. Dean talks about sagging ceilings and how to determine exactly what is causing it 

The quality of your product matters. Some might get the idea that if only we are kind and hospitable then all will be forgiven or overlooked when it comes to quality fumbles. Actually, quality and the delivery of excellence in the product is part of how you show kindness and hospitality. Therefore how we approach it must be with a mindset that starts with the customer and ends with a structure of applied standards that respects the person, the coffee, and ourselves. Today we will be talking about some principles you tips you can apply in your cafe that will help improve the quality and consistency of your product as well as the skills and confidence of your staff.  Related episodes:  406 : Five Ways to Immediately Improve Your Coffee Quality RoR #2: Exploring Quality Control w/ Spencer Turer of Coffee Enterprises 030 : Casey Underkofler : Matching Your Service to Your Quality : How to Manage and Control the critical details of service so both the experience and product are excellent   INTERESTED IN 1:1 CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min  Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com

In this episode of Bards of the Board, we break down one of the most beautifully crafted board games out there – Azul! Join us as we explore the mechanics, strategy, and artistry behind this fan-favorite tile-laying game. Whether you're a seasoned Azul player or new to the game, our discussion will give you valuable insights into how to master your moves and outplay your opponents.We'll cover everything from the rules and setup to advanced tactics and our personal experiences with the game. Plus, we'll share tips on how to maximize your points, avoid common pitfalls, and appreciate the design choices that make Azul such a unique gaming experience.You can find Azul for yourself at:https://amzn.to/42cYRKJJason and Robbie have the goal of introducing non-gamers to the amazing world of tabletop gaming. With over 35 years of modern board gaming experience, we strive to open newer gamers to a variety of games that may be fun and exciting for them. Whether it's the theme, mechanics, or length of the game, we hope to demystify the negative stigma that often accompanies tabletop gaming and help players realize the tabletop gaming world is for everyone!We hope you accompany us on this journey … and join us at the table!Be sure to follow us on Instagram as well!https://www.instagram.com/bards_of_the_board/Chapters:0:00 Intro3:01 What We've Been Playing17:45 Azul56:40 Cookie Scale1:02:00 Final Thoughts

SHOW NOTES: Today's show has tips for crafting your perfect outdoor living space, asking key questions before hiring a contractor, and choosing the best tile for your next project. Whether your DIY project is indoors or outdoors, we've got the answers you need for all your home improvement questions! - Outdoor Living: Follow these 5 tips for creating the perfect outdoor living space. - Hiring Contractors: Choose wisely by asking these 5 key questions before hiring a home improvement professional. - Centurion Garden & Outdoor Living Product Feature – 3-in-1 Wild Bird Feeder   Q & A: - HVAC Water: Gail's boiler provides both the heat and the hot water. She needs to find out how to set the mixing valve so the shower water won't be too hot. - Bathroom Vent: Mike wonders about connecting his bathroom fan vent to the plumbing vent. He can't do that, but we've got tips on how to run the exhaust vent to the outside. - Plumbing: A cracked waste pipe flooded the basement. Helen should file an insurance claim and hire a remediation company to clean up the sewage damage. - Foundation Cracks: Pat has multiple big cracks in his foundation walls. He'll need a structural engineer to address the problem and design the proper repairs. - Odors: Mason can't find the source of odors in his home. We have a few ideas and give him tips on steam-cleaning the carpets and priming and painting the walls to seal them. - Textured Wall Prep: Dave wants to tile over a textured bathroom wall. Sanding the surface will give him better adhesion to glue the tile right over it. - Kitchen Cabinet Lazy Susan: The top shelf of an old kitchen cabinet carousel has dropped. Marge gets advice on how to find parts and try to repair it.   ASK A QUESTION: Need help with your own home improvement or décor question? We'd love to help! Call the show 24/7 at 888-MONEY-PIT (888-666-3974) or post your question here: https://www.moneypit.com/ask. Learn more about your ad choices. Visit podcastchoices.com/adchoices

In this episode of The Family Biz Show, host Michael Palumbos welcomes three generations of the Firkins family, owners of Tile Wholesalers, to discuss the evolution of their family business over 52 years. From launching as a one-man tile distributor in the 1970s to becoming one of upstate New York's leading residential and commercial tile providers, the Firkins family shares a powerful story of generational leadership, trust-based succession planning, and strategic growth. Al, Dave, Kathryn, and Conor Firkins reveal how they've handled leadership transitions, embraced new technology, navigated family dynamics, and built a people-first culture that has kept the business thriving across decades. They explore how early trust empowered the next generation to innovate, why working outside the business helped prepare Conor for leadership, and how listening to both employees and customers shaped the future of their showroom and operations. This candid conversation covers everything from generational business handoffs and managing disagreements to outlasting big-box competitors through personalized service and strong values. Whether you're a second- or third-generation leader or preparing for an ownership transition, this episode delivers real-world insight into what makes a family-owned business sustainable and successful. Takeaways Succession planning based on trust can lead to smoother generational transitions. Legacy family values and data-driven decisions can coexist. Outside experience can prepare the next generation for leadership. Open communication is essential for resolving family conflict in business. Strong culture is built through listening and empowering employees. Family dynamics must be navigated intentionally during leadership transitions. Personalized customer service differentiates family businesses from big-box competitors. Strategic growth often requires reinvestment and shared vision. Spousal support plays a vital role in business resilience and decision-making. Legacy isn't just history — it's a tool for future success. Chapters 01:00 Introduction to the Firkins Family Business 02:17 How Al Started Tile Wholesalers 04:14 Dave's Early Exposure & Entry Into the Business 05:07 Kathryn's Role & Perspective as a Spouse in the Business 09:33 Conor's Outside Experience Before Joining 10:53 Al on Trust & Transition to Dave 14:57 From Residential to Commercial Expansion 17:50 Handling Family Dynamics in Decision-Making 20:29 Managing Disagreements Constructively 22:48 Communication as a Competitive Advantage 24:19 Transition from Dave to Conor: What's Next 28:00 The Role of Spousal Support in Business Growth 32:34 Reinvesting in the Business: Building & Expanding 34:14 Conor's Focus on Building the Next Leadership Team 36:52 Competing with Big Box & Online Retail 40:35 Culture Starts with the Right People 41:40 Embracing Technology to Enhance Service 44:49 Understanding the Next Generation's Career Paths 48:19 Using Analytics & Listening to Guide Strategy 52:00 Final Advice from Each Generation on Legacy & Leadership 57:26 Breaking the Shirt Sleeves to Shirt Sleeves Pattern 51:00 Why Independent Businesses Still Have an Edge 51:53 The Firkins Family's Favorite Tradition

The question we sometimes ask interviewees is, "What is more important, quality, or hospitality?" Spoiler, it's a trick question and the answer we like to hear usually is "Both".  Well, today on the show we will dive into why the answer should actually be hospitality and how our approach to this question and the order in which we pursue things actually can limit our potential or set us up for massive impact and growth.  Related episodes:  Embracing Unreasonable Hospitality w/ Will Guidara 424: Developing Menu and Hospitality Guides 421: Encore Episode: Simple, Powerful, Hospitality w/ Philip Paul Turner   INTERESTED IN 1:1 CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min  Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com

In this episode of the WB Download, host Jeff Wieland welcomes Kelly Schnelle from Florida Tile to discuss her journey into the tile industry and her role in helping builders and homeowners bring their design visions to life. Kelly shares her background, from her time at Kodak to her transition into sales, and highlights Florida Tile's rich history, including its 1954 founding and 2009 partnership with Panera Group.Jeff and Kelly dive into the importance of accurate floor plans, realistic allowances, and how clear communication between builders and designers leads to successful home projects. They explore trending tile designs, such as heated floors, zero-entry showers, and polished porcelain tiles, while also covering sustainability efforts like green certifications and low VOC emissions.Kelly emphasizes the significance of proper tile installation and maintenance, helping homeowners and builders make informed choices for durability and long-term beauty. Whether you're a builder, designer, or homeowner, this episode is packed with insights into creating stunning, high-quality spaces with Florida Tile.Tune in for expert advice, industry trends, and an inside look at the world of custom home tile selection!Florida Tile WebsiteEmail Jeff your comments, questions, and topic requests, or be a guest on The WB Download.Email: WBDOWNLOAD@wielandbuilders.comSee Wieland Builders custom home gallery  www.wielandbuilders.comSee podcast behind the scenes photosFollow us on Facebook, Instagram, YouTube, Houzz or Pinterest#WBDownload #CustomHomes #DreamHome #Podcast #LuxuryLiving #HomeBuildingJourney #builderpodcast  #customhomebuilders #cincinnaticustomhomebuilder #newbuild #custombuilders #customhome #cincyhomes #cincinnati #cincinnaticustomhomes #wielandbuilders #tile

It is easy to get caught up into the vortex of convenience in automation in the industry today. Whether it's the giant chain drive-through's popping up across America- or super automatic promises that aren't kept, or ready to drink products that promise profitability, but rob us of energy, we could be spending in more sustainable things - the current wave of convenience is also an opportunity for coffee houses to reclaim value in the marketplace. On today's episode, we are going to be discussing this opportunity to lean into relationships and deliver great value with the in person experiences that a coffeehouse has always been known and loved for.  Hear on the show, we are believers in the coffee house, the café, the in person experience of people making coffee for people, and now is the time to go deep and lean into the relationships that the coffee bar fosters.  Related episodes:  253 : Mindsets that Sabotage Success 317 : Encore Episode: Death by Comparison 318 : Why Your Shop is Key to the Success of Coffee     ATTENTION CAFE OWNERS w/ 2+ Years of running your brick and mortar.... - LOOKING FOR A COMMUNITY OF SUPPORT, ACCOUNTABILITY, INSIGHT, AND ENCOURAGEMENT?  - The Key Holder Coaching Group master-mind are now taking new applicants for our 4th cohort launching in march!    Click below to fill out your application now! KEY HOLDER COACHING APPLICATION   INTERESTED IN 1:1 CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min  Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com

Coffee has always been about connection. The coffee shop brings people together inspiring conversations and playing a role in developing relationships that promote growth in a community.  Within the industry we have events and we also have various forms of media that also bring us together around ideas and inspire conversations around topic both directly and indirectly related to coffee. Among the many publications and sources facilitating these conversations there is one that has consistently endeavored to challenge, enlighten, and enhance the life of the reader through their print only magazine.  I am thrilled to welcome back to the show, Luke Adams, Editor-in-Chief of the award-winning print-only Standart Magazine. In this conversation we will be talking with Luke about the recent book Standart produced looking back on 10 years of coffee journalism and what themes, lessons, and insights are the most salient for us in today's coffee community.  I love the depth Standart brings and the format that together promotes a thoughtful dialogue around issues that deserve our best attention.  We discuss:  Balancing Challenge and Comfort in Content How Coffee Communication has Evolved Empowering Producers The Role of Baristas Optimism in the Coffee Industry Maturation of Perspectives Diversity and Transparency Fair Compensation in Coffee The Ripple Effect of Thoughtful Journalism Links: https://standartmag.com/ Related Episodes:  041 : Standing for the Art of Coffee w/ Luke Adams, Standart Magazine 376: Career, Coffee Quality, and Advancing the Industry w/ Mat North, of Raw Material 008 : Finding Joy in Coffee w/ Nathanael May 451: Business Growth, Integrity, and Coffee Farmer Equity w/ Martin Mayorga of Mayorga Coffee 394 : Happy Coffee People w/ Wendelien van Bunnik   ATTENTION CAFE OWNERS w/ 2+ Years of running your brick and mortar.... - LOOKING FOR A COMMUNITY OF SUPPORT, ACCOUNTABILITY, INSIGHT, AND ENCOURAGEMENT?  - The Key Holder Coaching Group master-mind are now taking new applicants for our 4th cohort launching in march!    Click below to fill out your application now! KEY HOLDER COACHING APPLICATION   INTERESTED IN 1:1 CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min  Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com

Nutrient runoff from tile drainage systems on Iowa farms is a significant challenge, affecting local waterways and the Mississippi River. Tile drain water recycling offers an innovative solution by capturing nutrient-rich drainage water, storing it in reservoirs, and reusing it for irrigation. This approach reduces nitrogen runoff while providing farmers with a reliable water source to boost crop yields.In this episode, Chris Hay, an agricultural engineer, explains the science and benefits behind this emerging practice, which pairs water quality improvements with financial incentives for farmers.Mark Schleisman shares his experience implementing tile drain recycling on his farm in Calhoun County, showcasing how this method transforms a long-standing challenge into a win-win for agriculture and the environment. The Mississippi By Nature series is supported by the Walton Family Foundation and outfitted by Patagonia.waterloop is a nonprofit news outlet exploring solutions for water sustainability.

When you start a coffee shop you find yourself doing a lot of the jobs yourself. Scheduling, inventory, event management, training and onboarding, meetings, shift coverage, developing SOPs, hiring etc.  Initially these tasks and others like them are things you want to be involved with, but as time goes on, instead of delegating, we keep the same tasks year after year, and in so doing hold back ourselves, others, and the business from growing the way it needs to.   Today we are going to be chatting about the need for delegation in the cafe and how to overcome the hesitation and fear that keeps many owners on the hamster wheel of endless tasks, too many hats, and inevitable burn out.     Related Episodes:  Don't Just Do it: Shift break on Delegation 267 : The Power of Delegation 362: How to Handle Growth in Your Coffee Shop 261 : The Basics of Managing Managers 475: Essential Tools for Cafe Management   THERE IS STILL TIME!!!   ATTENTION CAFE OWNERS w/ 2+ Years of running your brick and mortar.... - LOOKING FOR A COMMUNITY OF SUPPORT, ACCOUNTABILITY, INSIGHT, AND ENCOURAGEMENT?  - The Key Holder Coaching Group master-mind are now taking new applicants for our 4th cohort launching in march!    Click below to fill out your application now! KEY HOLDER COACHING APPLICATION   INTERESTED IN 1:1 CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min  Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com

Duji is back. Is anyone on the showing giving up anything for Lent? JLR gives advice for traveling to Germany. A drop ceiling tile fell in Rover's office. B2 thinks her new MacBook is too heavy. A mother is sentenced to prison after she mistakenly ran over her child. A man was arrested for attempting to have sex with a train seat.See omnystudio.com/listener for privacy information.

Duji is back. Is anyone on the showing giving up anything for Lent? JLR gives advice for traveling to Germany. A drop ceiling tile fell in Rover's office. B2 thinks her new MacBook is too heavy. A mother is sentenced to prison after she mistakenly ran over her child. Man was arrested for attempting to have sex with a train seat. Meghan Markle's half-brother rips on her Netflix show. No updates on bankruptcy box. JLR has his tax hearing today. Charlie's bank wanted him to pay for print outs of his bank statements. Snitzer has been in many fights and once broke a massager over a guy's head. Charlie would run his mouth too much and get into fights. Construction worker co-worker ends up dying after he punched him twice. Charlie offered to let a girl punch him in the face. Woman claims her Uber driver tried to kidnap her. Armie Hammer has launched a podcast and talks about his experience with a gay man. Update to the "three little pigs" art exhibit in Denmark. Rumors are the Cleveland Browns are interested in grabbing Deion Sanders son Shedeur. Woman says someone left their child in a stroller while they went on a ride at Disney. Charlie would leave his dog tied up to a tree if he had something to do. See omnystudio.com/listener for privacy information.

Duji is back. Is anyone on the showing giving up anything for Lent? JLR gives advice for traveling to Germany. A drop ceiling tile fell in Rover's office. B2 thinks her new MacBook is too heavy. A mother is sentenced to prison after she mistakenly ran over her child. A man was arrested for attempting to have sex with a train seat.

Duji is back. Is anyone on the showing giving up anything for Lent? JLR gives advice for traveling to Germany. A drop ceiling tile fell in Rover's office. B2 thinks her new MacBook is too heavy. A mother is sentenced to prison after she mistakenly ran over her child. Man was arrested for attempting to have sex with a train seat. Meghan Markle's half-brother rips on her Netflix show. No updates on bankruptcy box. JLR has his tax hearing today. Charlie's bank wanted him to pay for print outs of his bank statements. Snitzer has been in many fights and once broke a massager over a guy's head. Charlie would run his mouth too much and get into fights. Construction worker co-worker ends up dying after he punched him twice. Charlie offered to let a girl punch him in the face. Woman claims her Uber driver tried to kidnap her. Armie Hammer has launched a podcast and talks about his experience with a gay man. Update to the "three little pigs" art exhibit in Denmark. Rumors are the Cleveland Browns are interested in grabbing Deion Sanders son Shedeur. Woman says someone left their child in a stroller while they went on a ride at Disney. Charlie would leave his dog tied up to a tree if he had something to do.

 Besides hiring the right person for the role in your coffee shop, onboarding and training is the most important thing to get right so those you bring on and the customers who trust you brand, are set up for success. It is therefore little wonder why, when training and on-barding are skimped on, the hospitality, quality, and then sales go down as customers lose trust. Today we are going to be discussing how to approach the development and execution of onboarding and training in a way that creates the best chance for success. I would emphasis that this episode is one among many listed below that I feel need to be listened to in order to bring about an understanding of what tips, steps, and insight make sense to apply to your cafe. When it comes to operations and building these kinds of programs and systems, the engagement of leadership in curating them to serve their people is a never ending task. It helps to embrace the "always" nature of this part of running a cafe just as much as a barista will always be expected and hopefully take joy in, making and serving drinks.     Related Episodes:  339 : What Good Barista Training Produces 235 : 4 Tips for Training your Staff 191 : Retraining your Staff on new Standards 424: Developing Menu and Hospitality Guides 330 : Establishing Systems in Your Coffee Shop 248 : The 5 Elements of Resourcing your Team 296: Holistic Barista Training w/ David Castillo of Go Get Em Tiger , Los Angeles 271 : Why the Cash Register Controls Everything   THERE IS STILL TIME!!!   ATTENTION CAFE OWNERS w/ 2+ Years of running your brick and mortar.... - LOOKING FOR A COMMUNITY OF SUPPORT, ACCOUNTABILITY, INSIGHT, AND ENCOURAGEMENT?  - The Key Holder Coaching Group master-mind are now taking new applicants for our 4th cohort launching in march!    Click below to fill out your application now! KEY HOLDER COACHING APPLICATION   INTERESTED IN 1:1 CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min  Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com

We're diving headfirst into the vibrant world of design and construction trends for 2025! Eric G is hanging out in the dazzling Dal Tile booth at Design and Construction Week in Las Vegas, chatting with Patrick Warren and Chip Wade about all the latest and greatest in the tile universe. We're talking fresh tile trends that are set to take over your homes, from the jaw-dropping new textures to the colors that are about to pop off your walls. Expect some serious eye candy and a bunch of tips that'll have you dreaming up your next remodel or DIY project! So grab your favorite drink, kick back, and let's get inspired together!The bustling Design and Construction Week in Las Vegas serves as the backdrop for an insightful chat between Eric G, Patrick Warren from Dal Tile, and TV host Chip Wade. As they navigate through the vibrant Dal Tile booth, the trio dives into the latest trends in tile design and construction for 2025, exploring the evolution of aesthetics in modern homes. Patrick shares insights into the key trends and styles that are setting the stage for the upcoming year, emphasizing the blend of functionality and beauty in tile selection. With a playful banter, they discuss the importance of choosing the right materials, noting how tiles can transform spaces while also ensuring practicality and safety. From the resurgence of bold colors to the latest innovations in porcelain technology, the conversation is rich with nuggets of wisdom for homeowners and builders alike, making it clear that tile is not just a flooring choice but an essential element of contemporary design. As the discussion unfolds, they touch on the significance of understanding regional styles, emphasizing how design preferences can vary greatly across the country. Chip brings a creative perspective, suggesting that inspiration can come from unexpected places, and encourages listeners to think outside the box when planning their home renovations. The trio's chemistry shines through as they exchange stories about their favorite projects and the challenges they've faced, culminating in a lighthearted yet informative conversation that inspires listeners to embrace the beauty of tile design in their own homes. This episode is a treasure trove of insights for anyone looking to revamp their space or simply learn more about the exciting developments in the design world.Takeaways: At Design and Construction Week 2025, industry experts highlight the vibrant tile trends set to take over homes, blending aesthetics with functionality. The podcast emphasizes the importance of quality materials, stressing that investing in superior tiles can save homeowners from costly future repairs. Listeners are encouraged to explore new tile technology, including innovative 3D printing that creates realistic textures and patterns, revolutionizing design possibilities. With the rise of outdoor living spaces, the podcast discusses how porcelain slabs are perfect for seamlessly connecting indoor and outdoor environments. The hosts stress the significance of proper installation and preparation in tile projects, reminding listeners that it can make or break the final look of their remodel. A pivotal takeaway from the episode is the call to action for homeowners to research and ask questions, ensuring informed decisions in their design choices. Links referenced in this episode:monumentgrills.comdaltile.comamericanolean.commarazzi.comCompanies mentioned in this episode: Monument Grills ...

This is The Spoon, where we need more red paint!  Music By The Rainmakers  The Kinks  Cheap Trick  Spoon Feeding  The Wild Robot The Kinks Discography  Superenthusiast Radio  The Men Of The Spoon Robbie Rist Chris Jackson Thom Bowers The Spoon on Twitter  The Spoon Facebook Group The Spoon Facebook Page Email: the_spoon_radio@yahoo.com  

"Man can do what he wills, but he cannot will what he wills." - Arthur SchopenhauerThirty Days of Thought with Friends worked so well the first time, we figured we'd bring it back.  Today, we have brought in musician, mortgage professional, host of the "Laugh, Lend, and Eat" podcast, and co- author of Leadership Matters, Fobby Naghmi, and Nathan Merril, our favorite philosopher and artisan contractor with Vision Stone and Tile, to discuss everyone's favorite philosophical kerfuffle: free will.  This trio of culture captains are digging into the difference between observation and perception, how our hidden motivations are what shape the world we live in, and whether free will shapes us or we shape our will.  As always, we're going super deep with Fobby and Nathan and we hope you enjoy this episode of The Culture Matters Podcast.

Creating and maintaining an elevated standard of hospitality is no easy task. It not only requires strategies and systems, but it requires that those providing the hospitality also experience it themselves. That people-first focus on employee satisfaction and sustainability matched with a high standard of training and a structure of operations to support  and nurture the culture is exactly what today's guests have created in their cafe.  Today we get to talk with the owners of Fount Coffee and Kitchen in Morrisville, NC!  Fount Coffee + Kitchen is owned by two husband and wife teams in Morrisville, North Carolina: Shawn and Kristen Preissner and George and Katie Kilgore. They are two local families that came together with a shared vision and passion for great coffee, food, and hospitality. They initially met in 2015, became great friends, put together a business plan, and opened the doors of Fount in December of 2018. Recognizing the need that existed in the Morrisville/Research Triangle Park community for both specialty coffee and a community gathering space, they sought to meet this need with premium menu offerings, elevated guest experience, and intentional workplace culture on the forefront of their mission. We discuss: The Founding Story of Fount Integration of corporate strategies that benefit small biz Why feedback from team members is crucial for continuous improvement. Fount Coffee's mission: to serve intentionally, excellently, and joyfully. Why the owners hold each other accountable to maintain discipline in operations. Prioritizing team morale and sustainability in the workplace. Celebrating team members' contributions. Why you should focus on financial health to allow for team investments. Efficient scheduling as a key to staff satisfaction. Barista work is more demanding than perceived. Why future growth must align with your values. Links: www.fountcoffee.com Instagram : @fountcoffee   Related episodes:  391 : Founder Friday! w/ Megan Wilson of Spuds Coffee in Ft. Lauderdale, Florida 343 : Founder Friday! “Curated Edition” | Hospitality + Meeting People Where They Are 194 : Encore Episode! Leadership in the Cafe: 10 Steps to being a People First Leader | Aired January 17 2017 446: Building a People-First Coffee Tech Culture w/ Jason “Double J” Johnson, Black Rabbit Service Co. 472: Why Technical Skill as a Leader is Not Enough w/ Jonathan Raymond, Refound, Author: Good Authority   ATTENTION CAFE OWNERS w/ 2+ Years of running your brick and mortar.... - LOOKING FOR A COMMUNITY OF SUPPORT, ACCOUNTABILITY, INSIGHT, AND ENCOURAGEMENT?  - The Key Holder Coaching Group master-mind are now taking new applicants for our 4th cohort launching in march!    Click below to fill out your application now! KEY HOLDER COACHING APPLICATION   INTERESTED IN 1:1 CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min  Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com  

As we continue to navigate costs and the increasing competitive landscape of running a coffee shop, focusing on what is essential in your business has never been more crucial. Few guests have given us as salient and focused a treatment on how to prioritize than when we interviewed author and speaker Greg McKeown on his best selling book Essentialism.  Greg is the CEO of McKeown Inc. His writing has appeared or been covered by The New York Times, Fast Company, Fortune, HuffPost, Politico, and Inc. Magazine. He is among the most popular bloggers for the Harvard Business Review and he has been interviewed on numerous television and radio shows including NPR, NBC, FOX, and as a regular guest on The Steve Harvey Show. Entrepreneur voted his interview at Stanford University the #1 Must-See Video on Business, Creativity and Success. McKeown is an world renowned public speaker and hosts "The Essentialism Podcast" where he interviews amazing people from all over the world about their experiences practicing essentialism in work and in life. In today's conversation we will be discovering how we can take the first steps in spending our time on the vital few -vs- the trivial many. www.gregmckeown.com   Related Episodes:  436: Stop Burn Out! and Make Work Effortless w/ Greg McKeown | Best Selling Author “Effortless” 318 : Why Your Shop is Key to the Success of Coffee 018: Hiring, Culture, and the Future of your Shop 414: Secret Ingredients for a Successful Coffee Shop 329 : How to Teach Company Values to Your Staff     ATTENTION CAFE OWNERS w/ 2+ Years of running your brick and mortar.... - LOOKING FOR A COMMUNITY OF SUPPORT, ACCOUNTABILITY, INSIGHT, AND ENCOURAGEMENT?  - The Key Holder Coaching Group master-mind are now taking new applicants for our 4th cohort launching in march!    Click below to fill out your application now! KEY HOLDER COACHING APPLICATION   INTERESTED IN 1:1 CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min  Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com

In order to move to the next level of maturity and capacity, both as people and as a company, a coffee shop and its staff but be pursuing more than just checking off the day's work. Pursuing professional development is essential to bring efficiency, effectiveness, fulfillment, and even abundance into the conversation when we look at our operations. But what might that look like? Today we are going to be exploring how we can embrace professional development and provide consistent opportunities for growth to our staff as a way of investing both in them and the health of the coffee shop.  In th midst of the price increases across the industry, this is yet another way to lean into relationships that will yield higher returns for all involved. We cover: Why professional development is essential for the growth of coffee shops How a leaner, well-trained team can provide better service How raising prices requires raising standards in quality and service Investing in staff training for better customer experience Why baristas should be treated as professionals, not just workers Systematic training as a crucial component for consistency and quality Business skills are just as important as coffee skills for success Leadership development is necessary for effective management Why we need to pursue a culture of excellence that benefits both staff and customers  Remaining committed to developing profesionalization programs    Related episodes:  296: Holistic Barista Training w/ David Castillo of Go Get Em Tiger , Los Angeles Leaner Teams, Better Results 472: Why Technical Skill as a Leader is Not Enough w/ Jonathan Raymond, Refound, Author: Good Authority 426: Fostering a Culture of Continuous Improvement 339 : What Good Barista Training Produces 191 : Retraining your Staff on new Standards 489: Tips for Creating a Resilient Cafe ATTENTION CAFE OWNERS w/ 2+ Years of running your brick and mortar.... - LOOKING FOR A COMMUNITY OF SUPPORT, ACCOUNTABILITY, INSIGHT, AND ENCOURAGEMENT?  - The Key Holder Coaching Group master-mind are now taking new applicants for our 4th cohort launching in march!    Click below to fill out your application now! KEY HOLDER COACHING APPLICATION   INTERESTED IN 1:1 CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min  Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com  

We suck at fulfilling the implied or explicit promises we make through our coffee shop marketing. Smiling faces with beautiful drinks and a clean environment with plenty of verbiage about values and mission. Lots of good vibes. That all tends to fall away once the customer gets in the space and experiences the reality of our operations. This disconnect and over promise/underdeliver cycle is why customer lose trust in brands. The good news though is that we don't have to continue playing this well branded, poorly executed game.  Today we are  re-airing an episode from way back that is just as relevant as ever. We talking about how we ruin the specialty experience and what can be done to fix this so you can build trust back with customers and have more confidence in your self and your cafes ability to deliver what our marketing says we are about.  Related episodes:  321 : Marketing and Moral Injury w/ Josh Tarlo of Kiss the Hippo 432 : How to Win in Specialty Retail Coffee 406 : Five Ways to Immediately Improve Your Coffee Quality Curbing their Enthusiasm : How we put a damper on the customer's experience and what to do instead   ATTENTION CAFE OWNERS w/ 2+ Years of running your brick and mortar.... - LOOKING FOR A COMMUNITY OF SUPPORT, ACCOUNTABILITY, INSIGHT, AND ENCOURAGEMENT?  - The Key Holder Coaching Group master-mind are now taking new applicants for our 4th cohort launching in march!    Click below to fill out your application now! KEY HOLDER COACHING APPLICATION   INTERESTED IN 1:1 CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min  Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com