Podcasts about beauty business

What if you stopped pricing your lash services based on what everyone else is charging...and started pricing based on the life you actually want to build?In this episode of Lash Biz Babes, I talked with Valerie Ochoa (@valthelashgal on IG) to talk about building a profitable lash business with intention. Val shares how a $800 lash training at 19 years old completely changed the trajectory of her life, eventually leading her to open The Dollhouse Salon Suites, launch a board-accredited lash academy, and open her town's first lash supply store.We talked about one of the biggest struggles beauty professionals face: making your business financially sustainable without burning yourself out. Val explains her "working backwards" pricing method, why every lash artist's pricing should be different, and how understanding your income goals can completely change the way you run your business.We also have an honest conversation about social media, why likes don't always equal bookings, and how showing up consistently (even when you don't feel like it) is one of the most powerful forms of marketing available to beauty professionals!In this episode, we cover:

Every salon owner has dealt with a difficult team member who is brilliant one week and impossible the next, leaving the whole team tiptoeing around them. Most owners have no idea whether to show compassion or hold the line, especially when a health issue might be part of the picture. This week, I talk to leadership coach Nina Kovner about handling it without making it personal.Nina breaks down the difference between compassion and excusing bad behaviour, and shares the three-step process to decide when and how to step in. You will come away with language you can use in the moment, a clearer sense of where your responsibility as a leader starts, and a plan for protecting your whole team's culture.IN THIS EPISODE YOU'LL LEARN:✅ Why most difficult team behaviour comes down to unclear brand promises and agreements, not personality✅ How to separate the behaviour from the person so conversations stay objective ✅ The pause, process, proceed method for deciding when and how to address an issue ✅ Where the line sits between showing compassion and excusing harmful behaviour ✅ How to build psychological safety so your team will actually tell you what's going on ✅ Why letting one person's behaviour slide damages trust with the whole teamTIMESTAMPS[00:00] Introduction [01:24] Antony's story about a stylist struggling with PMDD and her team [04:33] Where salon owners go wrong when behaviour becomes a problem [06:17] Separating a team member's behaviour from who they are [07:33] Holding high standards while still genuinely caring about people [14:17] Why health issues do not excuse harmful behaviour at work [16:41] The difference between showing empathy and making assumptions [18:09] Building psychological safety so your team feels safe to speak up [25:21] Deciding whether to deal with behaviour now or later [25:52] A simple three-step method for handling difficult conversations [28:42] Why letting one person's behaviour slide is unfair to everyone else [37:19] Advice for salon owners nervous about discussing women's health issues [42:14] Nina's rules for leading through emotionally difficult situationsWant MORE to help you GROW?

Kostenloses Beratungsgespräch bei Beauty Business Consulting: https://www.beauty-business-consulting.de/ In Folge dreihundertsiebenundachtzig von “Die Beauty Experten” spricht Anna Franziska Müller-Hoffmann darüber, ob man wirklich mit klassischer Kosmetik heutzutage überhaupt noch viel Geld verdienen kann. Du hast gute Kosmetik Behandlungen, Fachwissen ohne Ende und trotzdem kaufen deine Kundinnen keine Konzepte? Dann liegt es nicht an deinem Können, sondern an diesen drei klassischen Fehlern, die fast jede Kosmetikerin macht. Wie erstellt man richtige Behandlungskonzepte, die ohne Druck, ohne Rabatte und ohne schlechtes Gewissen verkauft werden ? Wenn du keine Lust mehr hast auf endlose Beratungsgespräche, Preisrechtfertigung und „Ich überlege es mir nochmal“ – dann musst du diese Folge hören.

Kostenloses Beratungsgespräch bei Beauty Business Consulting: https://www.beauty-business-consulting.de/ In Folge dreihundertsechsundachtzig von “Die Beauty Experten” spricht Anna Franziska Müller-Hoffmann darüber, dass gerade viele sogenannte "arme" Neukunden in dein Kosmetikstudio kommen, die vor allem nicht zu dir passen, viel zu wenig Geld bei dir ausgeben wollen oder aber auch gar nicht mehr wieder kommen nach einer Behandlung. Was kann man jetzt tun!? Hier erfährst du es, direkt reinhören! Du hast gute Kosmetik Behandlungen, Fachwissen ohne Ende und trotzdem kaufen deine Kundinnen keine Konzepte? Dann liegt es nicht an deinem Können, sondern an diesen drei klassischen Fehlern, die fast jede Kosmetikerin macht. Wie erstellt man richtige Behandlungskonzepte, die ohne Druck, ohne Rabatte und ohne schlechtes Gewissen verkauft werden ? Wenn du keine Lust mehr hast auf endlose Beratungsgespräche, Preisrechtfertigung und „Ich überlege es mir nochmal“ – dann musst du diese Folge hören.

You've probably heard the phrase, "Your network is your net worth." ... But what does that actually look like when you're a lash artist or beauty professional?In this episode, we're talking about why building genuine relationships can be one of the most valuable investments you make in your beauty business, and why the opportunities that come from networking often can't be replicated through social media alone!We talked about:

Most salon owners can rattle off a client's colour formula from three visits ago without blinking, yet ask what their actual profit margin was last year and you'll get a shrug. In this episode, I break down what profit really is, why it gets confused with your own wage, and why accountants often have a dozen different names for the same numbers.You'll learn the real difference between profit and profit margin, why your bank account can look empty even when your P&L says otherwise, what a realistic profit benchmark actually looks like, and the only two ways you can genuinely increase what you keep.WHAT YOU'LL LEARN:Why your own wage is not profit, even when the business feels like it's doing wellThe real difference between profit and profit margin, and why growing one can shrink the otherWhere your profit actually goes, from cash buffers to reinvestment and owner drawingsWhy your bank account can look empty even when your P&L says you're profitableA realistic profit margin benchmark for a salon your size, not a generic Google averageThe only two ways to increase profit in any business, and where to focus firstIN THIS EPISODE:[00:00] Introduction[01:03] The profit question most salon owners cannot honestly answer[02:31] The real definition of profit and why it surprises owners[03:14] Why your own wage is not the same as profit[04:17] The confusing language accountants use for profit and expenses[04:53] Gross profit versus net profit and what each one reveals[05:42] Profit versus profit margin and why the difference matters[07:28] Where your profit actually goes once you have made it[10:24] Why your bank account can look empty despite a profitable P&L[12:31] How much profit you should actually be aiming for[14:42] The only two ways any business can increase profit[16:37] Why a solo operator's claimed profit margin is misleadingRESOURCES MENTIONED IN THIS EPISODE:The Money Course – a step-by-step course on profit, cash flow and break-even for salon owners – [Find out more]Want MORE to help you GROW?

Kostenloses Beratungsgespräch bei Beauty Business Consulting: https://www.beauty-business-consulting.de/ In Folge dreihundertfünfundachtzig von “Die Beauty Experten” spricht Anna Franziska Müller-Hoffmann über eine Erfolgsmeldung unserer Kundin-Kosmetikerin die mehrfach PREMIUM-Kosmetikkonzepte á 3800€ pro Kundin verkauft. Wie sie das geschafft hat, hier erfährst du es! Du hast gute Kosmetik Behandlungen, Fachwissen ohne Ende und trotzdem kaufen deine Kundinnen keine Konzepte? Dann liegt es nicht an deinem Können, sondern an diesen drei klassischen Fehlern, die fast jede Kosmetikerin macht. Wie erstellt man richtige Behandlungskonzepte, die ohne Druck, ohne Rabatte und ohne schlechtes Gewissen verkauft werden ? Wenn du keine Lust mehr hast auf endlose Beratungsgespräche, Preisrechtfertigung und „Ich überlege es mir nochmal“ – dann musst du diese Folge hören.

Kostenloses Beratungsgespräch bei Beauty Business Consulting: https://www.beauty-business-consulting.de/ In Folge dreihundertvierundachtzig von “Die Beauty Experten” spricht Anna Franziska Müller-Hoffmann wie man richtig Premium-Preise kalkuliert. Du hast gute Kosmetik Behandlungen, Fachwissen ohne Ende und trotzdem kaufen deine Kundinnen keine Konzepte? Dann liegt es nicht an deinem Können, sondern an diesen drei klassischen Fehlern, die fast jede Kosmetikerin macht. Wie erstellt man richtige Behandlungskonzepte, die ohne Druck, ohne Rabatte und ohne schlechtes Gewissen verkauft werden ? Wenn du keine Lust mehr hast auf endlose Beratungsgespräche, Preisrechtfertigung und „Ich überlege es mir nochmal“ – dann musst du diese Folge hören.

Charlotte Tilbury, makeup artist and founder of the global beauty brand Charlotte Tilbury, reflects on building an international cosmetics business after spotting a gap in the market. She discusses the role beauty and confidence have played throughout her career, the company's growth and the challenges of navigating Covid-19.Presenter: Leanna Byrne Producers: Amber Mehmood and Barbara GeorgeYou can email the team: businessdaily@bbc.co.uk(Picture: Charlotte Tilbury)

The most common stereotype about hairdressers is that they don't earn enough. And in most cases, it's true. But the reason behind it is rarely discussed; you can only earn relative to what you produce. In this episode, I get into why so many stylists stay stuck and what it actually takes to change that.If you're a salon owner who wants to pay your team more, or a stylist who wants to earn more, this episode is for you. You'll hear what high-performing stylists consistently do differently, why training is a leadership responsibility that too many salon owners quietly ignore, and what has to change for productivity and pay to go up together.IN THIS EPISODE:Why hairdressers' income is directly linked to productivity, and what that means for your team's earning potentialThe specific habits and behaviours that high-earning stylists have in common, and why talent alone is not one of themWhy "charge your worth" is a social media soundbite that the market will ultimately ignoreWhy structured training is a leadership responsibility, not an optional extra for salon ownersEPISODE TIMESTAMPS:[00:00] Introduction: The stereotype that hairdressers don't earn enough[01:39] The number one reason stylists don't earn enough[02:12] Why part-time hairdressing affects income in ways most people accept[02:40] What high-earning stylists all have in common, and it's not talent[03:56] Why demand is the market's way of telling you what you're worth[05:22] What "being excellent" actually means beyond doing great hair[06:00] Whose responsibility is it to develop a stylist's skills?[07:13] Why salon owners forget about training once the doors open[08:41] Why leadership in salons gets negotiated instead of led[09:57] What training should actually focus on to drive income growth[11:06] The performance benchmarks that matter before asking for more pay[12:25] Bringing it all together: productivity, pay, and what salon owners can doWant MORE to help you GROW?

Kostenloses Beratungsgespräch bei Beauty Business Consulting: https://www.beauty-business-consulting.de/ In Folge dreihundertdreiundachtzig von “Die Beauty Experten” spricht Anna Franziska Müller-Hoffmann warum so viele Kosmetikerinnen aktuell ans aufgeben denken. Du hast gute Kosmetik Behandlungen, Fachwissen ohne Ende und trotzdem kaufen deine Kundinnen keine Konzepte? Dann liegt es nicht an deinem Können, sondern an diesen drei klassischen Fehlern, die fast jede Kosmetikerin macht. Wie erstellt man richtige Behandlungskonzepte, die ohne Druck, ohne Rabatte und ohne schlechtes Gewissen verkauft werden ? Wenn du keine Lust mehr hast auf endlose Beratungsgespräche, Preisrechtfertigung und „Ich überlege es mir nochmal“ – dann musst du diese Folge hören.

Whether it's skin resurfacing, botox or something called a BBL, improving what nature gave you in certainly all the rage. Men are increasingly opting for facial rejuvenation as your image becomes your brand.Joe Lynam was joined by Ross Tracy, the Co-Founder of Facial Rejuve.

Kostenloses Beratungsgespräch bei Beauty Business Consulting: https://www.beauty-business-consulting.de/ In Folge dreihundertzweiundundachtzig von “Die Beauty Experten” sprechen Anna Franziska Müller-Hoffmann & Maria Strehl warum es nicht gut ist geschäftlich sowie auch privat zu NETT zu sein.Warum? Hör direkt jetzt rein! Du hast gute Kosmetik Behandlungen, Fachwissen ohne Ende und trotzdem kaufen deine Kundinnen keine Konzepte? Dann liegt es nicht an deinem Können, sondern an diesen drei klassischen Fehlern, die fast jede Kosmetikerin macht. Wie erstellt man richtige Behandlungskonzepte, die ohne Druck, ohne Rabatte und ohne schlechtes Gewissen verkauft werden ? Wenn du keine Lust mehr hast auf endlose Beratungsgespräche, Preisrechtfertigung und „Ich überlege es mir nochmal“ – dann musst du diese Folge hören.

When I opened my first salon I was passionate about hairdressing but like most salon owners I knew very little about business, and negotiating with product suppliers was where my naivety was fully exposed. This week I take you behind the scenes of what's really happening when you deal with a manufacturer or distributor.You'll come away understanding how the commercial side works: list price, rebates, the size of the pie, and the difference between a real partnership and a shiny distraction. My aim is simple. I want you walking into that conversation informed, prepared, and able to build a deal where both businesses genuinely win.IN THIS EPISODE:Why the list price is never the real price, and what sits behind itThe size of the pie: how much value a supplier can actually offer youHow rebates really work, including the catch that traps a lot of ownersHow to prepare before you negotiate so you hold the stronger positionWhy the real goal is a partnership where both businesses winEPISODE TIMESTAMPS[00:00] Introduction[00:20] The dark arts of negotiating with your product suppliers and manufacturers[02:07] Why nobody actually pays the full list price on the page[03:07] Manufacturer versus distributor, and why that structure changes everything behind the scenes[05:08] The list price is just the start of a commercial conversation[08:23] The experience gap between you and the person across the negotiating table[09:50] The size of the pie: the concept that underpins every deal[11:04] How you get to choose where that value lands in your business[13:10] Rebates explained, and the two important realities that owners often overlook[15:54] Shiny object syndrome, and the seduction of events and luxury experiences[17:41] Why putting your business out to tender is simply smart, professional practice[19:13] How to prepare properly before you ever sit at the tableWant MORE to help you GROW?

Kostenloses Beratungsgespräch bei Beauty Business Consulting: https://www.beauty-business-consulting.de/ In Folge dreihunderteinundachtzig von “Die Beauty Experten” spricht Anna Franziska Müller-Hoffmann wie man schnell und effizient mit KI Content erstellt als Kosmetikstudio Inhaberin um mehr Premium Kunden zu gewinnen online. Du hast gute Kosmetik Behandlungen, Fachwissen ohne Ende und trotzdem kaufen deine Kundinnen keine Konzepte? Dann liegt es nicht an deinem Können, sondern an diesen drei klassischen Fehlern, die fast jede Kosmetikerin macht. Wie erstellt man richtige Behandlungskonzepte, die ohne Druck, ohne Rabatte und ohne schlechtes Gewissen verkauft werden ? Wenn du keine Lust mehr hast auf endlose Beratungsgespräche, Preisrechtfertigung und „Ich überlege es mir nochmal“ – dann musst du diese Folge hören.

Lancer un e-commerce beauté au Sénégal en 2013, bien avant que l'achat en ligne ne soit une habitude, ça demande du courage. Le faire tout en menant une carrière corporate exigeante pendant plus de 10 ans, ça demande une organisation hors du commun.Yaye Astou Mbaye est la fondatrice de Nubian Beauty Shop, une des premières plateformes e-commerce dédiées aux produits beauté authentiques pour les peaux noires au Sénégal. Aujourd'hui, elle cumule ce business avec un poste de Regional Procurement Manager chez Wave Mobile Money, et elle le fait avec méthode, passion et beaucoup de nuits blanches.Dans cet épisode, on parle de e-commerce concret : comment elle a construit son site sur Shopify toute seule, comment elle a structuré la logistique et la livraison dans un marché très peu formalisé, comment elle a appris le SEO sur le tas pour dominer Google et comment elle a intégré le paiement en ligne via Flutterwave alors que personne au Sénégal ne l'avait encore fait.On parle aussi de longévité, ce qui fait qu'une marque tient plus de 10 ans, d'authenticité comme pilier de business, de la lutte contre les contrefaçons et de l'éducation skincare comme vraie stratégie de fidélisation.Ce qui m'a le plus marquée ? Sa capacité à tout faire, CEO, sysadmin, SEO manager, community manager, supply chain manager, et à rester motivée par l'amour de ce qu'elle construit.Un épisode dense, très concret et inspirant pour toute fondatrice qui construit sur le long terme.Bonne écoute

Kostenloses Beratungsgespräch bei Beauty Business Consulting: https://www.beauty-business-consulting.de/ In Folge dreihundertachtzig von “Die Beauty Experten” spricht Anna Franziska Müller-Hoffmann darüber, ob eine 199€ Microneedling Kosmetik Behandlung zu teuer ist für die Beauty-Branche! Du hast gute Kosmetik Behandlungen, Fachwissen ohne Ende und trotzdem kaufen deine Kundinnen keine Konzepte? Dann liegt es nicht an deinem Können, sondern an diesen drei klassischen Fehlern, die fast jede Kosmetikerin macht. Wie erstellt man richtige Behandlungskonzepte, die ohne Druck, ohne Rabatte und ohne schlechtes Gewissen verkauft werden ? Wenn du keine Lust mehr hast auf endlose Beratungsgespräche, Preisrechtfertigung und „Ich überlege es mir nochmal“ – dann musst du diese Folge hören.

What happens when a beauty entrepreneur creates an incredible product… but doesn't yet have the systems to scale it? In this episode from the Fixing a Stranger's Beauty Business in Under 20 Minutes series at 2025 LashCon, Sheila Bella sits down with Jessi, founder of G & E Spa Essentials, a clean skincare and wellness brand born from one mother's determination to help her daughter's health and sensitive skin. What started as homemade bath bombs in the basement has now grown into a business that produces over 200 products with a manufacturing warehouse and storefront. But now after committing to being an entrepreneur full time, Jessi is ready to level up!  She's looking for more reach, automation, scalability, and ultimately, enough income to retire her husband from teaching. In under 20 minutes, Sheila breaks down the exact strategy Jessi needs to scale from word-of-mouth growth into a true million-dollar brand using visibility, paid ads, funnels, email marketing, and automation. This episode is a masterclass on what actually creates sustainable growth in today's beauty industry. Because amazing products alone don't scale businesses. Systems do. Check out G& E Spa Essentials at: gandespaessentials.com

AI in the salon is no longer something you can put off, and ignoring it won't make it disappear. This week I'm joined by Martha Lynn Kale, owner of Mirror Mirror in Austin, Texas, who has spent the past year building AI into how she leads, hires, trains and markets. We get practical about what she uses it for, where it earns its place, and the mistake that trips most owners up.If you're curious about AI but unsure where it fits, or a bit nervous about it, this episode will help ground you. You'll come away knowing how to find the balance between using AI to increase efficiencies, but still protect the human side of your salon. Most importantly you'll understand  the work you have to do first so AI actually has a foundation of knowledge to build on.IN THIS EPISODE YOU'LL LEARN:✅ The practical jobs AI can take off your plate so your team is more present for clients✅ Why you have to do the work on your values and systems first before AI is any use✅ How to keep AI invisible to clients while it sharpens everything behind the scenes✅ The "start with one problem" approach that beats asking AI to build everything at once✅ Where to begin if you're nervous or sceptical about AI in your businessIN THIS EPISODE:[00:00] Introduction[02:37] Does using AI make you lazy, or sharpen your thinking?[04:08] Why AI works best as an enhancement to what you already do[05:14] The platforms Martha Lynn uses and why ChatGPT knows her[06:13] Typing versus talking: finding the input style that suits you[09:08] Using AI to tighten org charts, roles and career paths[11:46] The finance angle: driving revenue and solving slow Saturdays[13:52] Keeping the human touch as salon software gets smarter[15:46] Marketing with AI: brainstorming, captions and the branding challenge[20:29] The front desk slip that revealed human first, policy second[24:27] Rebuilding the apprentice program with feedback and AI[28:58] The work you must do before AI can help you[33:13] Where to start if AI still makes you nervousWant MORE to help you GROW?

Kostenloses Beratungsgespräch bei Beauty Business Consulting: https://www.beauty-business-consulting.de/ In Folge dreihundertneunundsiebzig von “Die Beauty Experten” spricht Anna Franziska Müller-Hoffmann mit Kundin Marie-Kristin, über ihre Erfahrungen, Herausforderungen & Erfolge in unserer gemeinsamen Zusammenarbeit. Mehr Erfahrungsberichte unserer Kunden findest du hier: https://www.youtube.com/watch?v=h1igllaAjU&list=PLmp3wTNz8zMInayu8nj67356kSS7rGrw ►https://www.youtube.com/@BeautyBusinessConsulting ►https://www.instagram.com/diebeautyexperten_podcast ►https://www.instagram.com/beautybusinessconsulting/ ►https://www.instagram.com/beauty_franzimh ►https://www.instagram.com/maria_strehl ►https://www.tiktok.com/@beautybusinessconsulting ►https://www.threads.net/@beautybusinessconsulting Der Beauty-Business-Podcast für selbstständige Kosmetikerinnen, Beauty-Expertinnen, Kosmetikstudios und Beauty Institute, die Premium-Kunden gewinnen, hochpreisig verkaufen & ihr Beauty-Business nachhaltig skalieren wollen. „Die Beauty-Experten“ ist einer der bekanntesten Beauty Business Podcasts im deutschsprachigen Raum und richtet sich an selbstständige Kosmetikerinnen, Beauty-Unternehmerinnen, Kosmetikstudios, Haut-Expertinnen und Spezialisten für Hautgesundheit die ihr Business nicht dem Zufall überlassen wollen. Im Podcast sprechen Maria Strehl und Anna Franziska Müller-Hoffmann, Gründerinnen von Beauty Business Consulting, über strategisches Beauty Business Coaching, Marketing für Kosmetikerinnen und unternehmerisches Wachstum in der Beauty-Branche. Mit über 15 Jahren Erfahrung im Beauty-Markt begleiten sie Kosmetikerinnen dabei, ihr Kosmetikstudio sichtbar zu positionieren, Premium-Neukunden zu gewinnen und hochpreisige Behandlungen sowie Produktverkauf erfolgreich umzusetzen. Dieser Podcast ist für Kosmetikerinnen und Beauty-Expertinnen, die nicht mehr nur ausgelastet sein wollen, sondern ihr Beauty-Business wirtschaftlich, profitabel und zukunftssicher aufbauen möchten – auch im Hinblick auf Google KI-Modus, ChatGPT & neue KI Strategie endlich zum Nummer 1 - TOP-Anbieter in deiner Region zu werden Podcast bewerten & Feedback dalassen, wenn dir Klartext, Strategie und echte Ergebnisse im Beauty-Business wichtig sind.

Kostenloses Beratungsgespräch bei Beauty Business Consulting: https://www.beauty-business-consulting.de/ In Folge dreihundertachtundsiebzig von “Die Beauty Experten” spricht Anna Franziska Müller-Hoffmann darüber, ob sie Verkaufsschulungen für Kosmetikerinnen überhaupt noch lohnen. Du hast gute Kosmetik Behandlungen, Fachwissen ohne Ende und trotzdem kaufen deine Kundinnen keine Konzepte? Dann liegt es nicht an deinem Können, sondern an diesen drei klassischen Fehlern, die fast jede Kosmetikerin macht. Wie erstellt man richtige Behandlungskonzepte, die ohne Druck, ohne Rabatte und ohne schlechtes Gewissen verkauft werden ? Wenn du keine Lust mehr hast auf endlose Beratungsgespräche, Preisrechtfertigung und „Ich überlege es mir nochmal“ – dann musst du diese Folge hören.

Most salon owners who struggle with their team have never stopped to ask whether the problem starts with them. Salon management is one of the hardest parts of running a salon business, and most people learn it by trial and error, often at the expense of their team's morale and their own sanity. In this episode, I'm sharing five things that will make you a more effective manager and leader, starting with a distinction that changes everything.If your team feels stuck, resistant, or disengaged, this episode will help you figure out why, and what to do about it. You'll finish with a clearer picture of what good leadership in a salon actually looks like, and a few things you can start doing differently this week.IN THIS EPISODE:Why managing people and leading people are two completely different things, and why it mattersThe real reason your team might not be doing what you ask, and why that starts with youHow to delegate properly so that people build confidence, not dependencyWhy your job as a leader is not to motivate your team but to stop demotivating themThe simple habits around accessibility and attention that build trust faster than any team meetingHow to create a culture where your team starts asking "what else can we do?" instead of "that's not my job"EPISODE TIMESTAMPS[00:00] Introduction: are you actually a good salon manager? [00:30] The difference between managing people and leading people [01:17] Why your two main objectives as a leader pull in different directions [02:13] Why people need a completely different approach to processes and systems [02:41] Point one: designing a system that sets your whole team up to succeed [04:00] Point two: learning to delegate properly, and what that actually means [05:38] Why team culture problems are ultimately a leadership problem [07:19] The goal of getting your team to think more like an owner [08:32] Point three: why motivation is not what you think it is [10:28] The habits, traditions, and systems that shape team morale [11:16] Point four: being accessible when your team needs you most [12:25] Point five: the power of paying full attention in the moment [13:24] Final thoughts on building people with unlimited potentialWant MORE to help you GROW?

Kostenloses Beratungsgespräch bei Beauty Business Consulting: https://www.beauty-business-consulting.de/ In Folge dreihundertsiebenundsiebzig von “Die Beauty Experten” spricht Anna Franziska Müller-Hoffmann ob die Kosmetikbehandlung Aquafacial wirklich tot ist in vielen Kosmetikstudios & Beauty Instituten. Du hast gute Kosmetik Behandlungen, Fachwissen ohne Ende und trotzdem kaufen deine Kundinnen keine Konzepte? Dann liegt es nicht an deinem Können, sondern an diesen drei klassischen Fehlern, die fast jede Kosmetikerin macht. Wie erstellt man richtige Behandlungskonzepte, die ohne Druck, ohne Rabatte und ohne schlechtes Gewissen verkauft werden ? Wenn du keine Lust mehr hast auf endlose Beratungsgespräche, Preisrechtfertigung und „Ich überlege es mir nochmal“ – dann musst du diese Folge hören.

Kostenloses Beratungsgespräch bei Beauty Business Consulting: https://www.beauty-business-consulting.de/ In Folge dreihundertsechsundsiebzig von “Die Beauty Experten” spricht Anna Franziska Müller-Hoffmann darüber wie es möglich ist 2500€ Kosmetik Konzepte als Kosmetikerin zu verkaufen und warum die meisten denken es wäre doch den Kunden zu teuer. Du hast gute Kosmetik Behandlungen, Fachwissen ohne Ende und trotzdem kaufen deine Kundinnen keine Konzepte? Dann liegt es nicht an deinem Können, sondern an diesen drei klassischen Fehlern, die fast jede Kosmetikerin macht. Wie erstellt man richtige Behandlungskonzepte, die ohne Druck, ohne Rabatte und ohne schlechtes Gewissen verkauft werden ? Wenn du keine Lust mehr hast auf endlose Beratungsgespräche, Preisrechtfertigung und „Ich überlege es mir nochmal“ – dann musst du diese Folge hören.

What do you do when you're already fully booked… but still not making enough money? In this live coaching session from LashCon, Sheila Bella sits down with a lash artist who rebuilt her business from scratch in a new city and hit $7K months fast—but now feels stuck on how to grow without burning out. In under 20 minutes, Sheila identifies the real opportunity: not more clients… but smarter scaling. From raising prices to hiring your first team member, this episode breaks down exactly how to double your income without doubling your workload. If you've hit your capacity and feel capped in your income, this episode will show you the next move.

The salon industry is constantly changing. It always has and it always will. Some of the changes you'll like and others you won't. Either way, understanding what drives change allows you to anticipate the future and prepare for the opportunities that come with change. In this episode, I walk through 10 drivers of change that are reshaping how salons operate, who clients are becoming, and how the competitive landscape is shifting in ways that will catch a lot of people off guard.Some of what I cover will feel familiar. Some of it might surprise you. But the final point on my list is the one I think very few people in the industry are talking about, and I genuinely believe it could be the most significant shift we see over the next decade. If you care about where your business and this industry are heading, this one is worth your time.IN THIS EPISODE:Why the competitive landscape is shifting and what it means for employee-based salon owners specificallyHow economic pressure and changing consumer behaviour are forcing salons to operate differentlyThe generational shift happening at both ends of the workforce and what it means for salon ownershipWhy AI will not replace hairdressers, and how it could actually free salon owners up to focus on what matters mostThe surprising prediction about who the salon owner of the future might be and why it could be good news for the industryWhat the Anthropic report on AI and employment reveals about where hairdressing sits relative to other industriesEPISODE TIMESTAMPS[00:00] Introduction: thinking about the future of the salon industry[01:14] Understanding the forces that drive change before they arrive[01:42] Driver 1: Where competition is now coming from in hairdressing[03:00] Driver 2: Rising costs, slim margins, and a changing economy[04:00] Driver 3: How government regulation is reshaping how salons hire[05:00] Driver 4: How employee expectations have fundamentally shifted post-COVID[06:12] Driver 5: What clients want now and how appointment patterns are changing[07:16] Driver 6: Generational change from Gen Z to ageing baby boomer owners[09:05] Driver 7: Environmental pressures and what they mean for salons[10:00] Driver 8: How salon design is evolving to reflect a changing world[10:17] Driver 9: Technology, AI, and why the human side of hairdressing gets more valuable[12:36] Driver 10: Who will actually own salons in the future[13:15] The Anthropic report and what it says about hairdressing and AI risk[15:00] Why disrupted professionals may turn to the salon industry next[16:02] What this all means for you and where to get helpWant MORE to help you GROW?

Kostenloses Beratungsgespräch bei Beauty Business Consulting: https://www.beauty-business-consulting.de/ In Folge dreihundertvierundsiebzig von “Die Beauty Experten” sprechen Anna Franziska Müller-Hoffmann & Maria Strehl über die stille Krise in Kosmetikstudios, über die keiner spricht! Du hast gute Kosmetik Behandlungen, Fachwissen ohne Ende und trotzdem kaufen deine Kundinnen keine Konzepte? Dann liegt es nicht an deinem Können, sondern an diesen drei klassischen Fehlern, die fast jede Kosmetikerin macht. Wie erstellt man richtige Behandlungskonzepte, die ohne Druck, ohne Rabatte und ohne schlechtes Gewissen verkauft werden ? Wenn du keine Lust mehr hast auf endlose Beratungsgespräche, Preisrechtfertigung und „Ich überlege es mir nochmal“ – dann musst du diese Folge hören.

I'm so happy to finally welcome the founder of PHENOMENAL makeup brand Hildun onto the podcast. Suzy Griffin Dunne is such a brilliant personality with a background in both beauty writing and makeup artistry.Suzy's creation of Hildun has really inspired me. Every product is so carefully thought through and is such a pleasure to use. I know that you'll love getting to know the woman behind it and hearing her story. It's one of ambition, graft and Suzy is bound to make you laugh too - she's a true Outspoken Beauty.

AI has already and will continue to impact the salon industry. One area that is getting a lot of attention is the front desk and the role of AI in streamlining the client booking process, capturing missed calls and directly having a positive impact on salon revenue.  My guest today is Universe Walker, a hairdresser, salon owner, and the founder of Beauty Desk AI, whose AI receptionist Eve answers calls and texts, books appointments, handles escalations, and never puts anyone on hold. We dig into how she built it and why online booking alone isn't enough.If you've ever lost a client because nobody answered the phone, this episode will hit home. You'll walk away understanding exactly what an AI receptionist can and can't do, how it fits alongside your front desk team, and whether an AI receptionist could be the solution your front desk needs.EPISODE TIMESTAMPS[00:00] Introduction: AI is changing how salons handle every incoming call[01:06] Meet Universe Walker, salon owner, hairdresser, and founder of Beauty Desk AI[03:26] The problem Universe set out to solve after COVID changed everything[05:06] Why 75% of salons no longer have a front desk, and what that costs[07:00] What Eve actually does: voice, SMS, bookings, and the all-in-one dashboard[10:12] How Eve integrates with your existing booking platform[12:09] Latency, the "army of Eves," and why conversations feel surprisingly human[16:06] The 200-call experiment: what happened when nobody answered the phone[21:20] How Eve is trained to understand your salon's specific services and language[26:12] Real examples of Eve's empathy, from nervous kids to tsunami evacuations[29:00] How salons with a full reception team use Eve as a backup[36:41] The business insights Eve unlocks that no booking platform can give youWant MORE to help you GROW?

Kostenloses Beratungsgespräch bei Beauty Business Consulting: https://www.beauty-business-consulting.de/ In Folge dreihundertvierundsiebzig von “Die Beauty Experten” spricht Anna Franziska Müller-Hoffmann über einen Fall einer Kosmetikerin der tatsächlich kein Einzelfall ist und feststellt das weniger in der Kasse übrig bleibt der Zeit. Was kann man jetzt tun! Du hast gute Kosmetik Behandlungen, Fachwissen ohne Ende und trotzdem kaufen deine Kundinnen keine Konzepte? Dann liegt es nicht an deinem Können, sondern an diesen drei klassischen Fehlern, die fast jede Kosmetikerin macht. Wie erstellt man richtige Behandlungskonzepte, die ohne Druck, ohne Rabatte und ohne schlechtes Gewissen verkauft werden ? Wenn du keine Lust mehr hast auf endlose Beratungsgespräche, Preisrechtfertigung und „Ich überlege es mir nochmal“ – dann musst du diese Folge hören.

Kostenloses Beratungsgespräch bei Beauty Business Consulting: https://www.beauty-business-consulting.de/ In Folge dreihundertdreiundsiebzig von “Die Beauty Experten” sprechen Anna Franziska Müller-Hoffmann & Maria Strehl wie man Geld annehmen lernen kann, gerade wichtig bei Preisanpassungen, Erhöhungen im Geschäft oder aber auch um seinen Umsatz stetig zu steigern als selbstständige Frau. Du hast gute Kosmetik Behandlungen, Fachwissen ohne Ende und trotzdem kaufen deine Kundinnen keine Konzepte? Dann liegt es nicht an deinem Können, sondern an diesen drei klassischen Fehlern, die fast jede Kosmetikerin macht. Wie erstellt man richtige Behandlungskonzepte, die ohne Druck, ohne Rabatte und ohne schlechtes Gewissen verkauft werden ? Wenn du keine Lust mehr hast auf endlose Beratungsgespräche, Preisrechtfertigung und „Ich überlege es mir nochmal“ – dann musst du diese Folge hören.

This week on Givers, Doers, & Thinkers, Jeremy Beer sits down with Nathan Bond, co-founder of Rifle Paper Company, to explore entrepreneurship, education, and philanthropy. Nathan reflects on how his personal experiences have shaped his approach to giving, the importance of clear criteria in philanthropy, and why investing in local communities remains essential.Let's go!Sponsored by AmPhil, helping nonprofits advance their missions and raise more money: https://amphil.com/#podcast #interview #nonprofit #newepisodeCenter for Civil Society's YouTube Channel

AI in the salon industry is moving fast, and most salon owners genuinely don't know where to start. My guest this week is Frank Westerbeke, co-owner of Gadabout and VerVe, a multi-generational salon group with six locations and nearly 300 staff in Tucson, Arizona. Frank's been using AI across his business for years, not just for Instagram captions, but for people management, financial analysis, team communication, and the client experience.What you'll hear in this conversation will make AI feel far less intimidating. Frank is not a tech person. He's a salon person. And the way he talks about AI, as a bridge, not a replacement, will shift how you think about it. IN THIS EPISODE:[00:00] Introduction: AI in the salon industry and what's at stake[01:04] Meet Frank Westerbeke, co-owner of Gadabout and VerVe[02:09] Running 6 salons and 300 staff, Frank's role as the human connector[04:14] How Frank uses AI voice on the drive to a salon before a tough conversation[06:44] Why Frank gave his managers permission to use AI and what changed[10:23] Turning managers into leaders with AI as the bridge[18:07] Why Frank's marketing team uses AI to enhance creativity, not replace it[22:45] The client experience: where AI helps and where the human must stay[27:00] Using AI to free up human connection in the salon[41:42] Frank's advice for salon owners who haven't started yetRATINGS + REVIEWS

Kostenloses Beratungsgespräch bei Beauty Business Consulting: https://www.beauty-business-consulting.de/ In Folge dreihundertzweiundsiebzig von “Die Beauty Experten” spricht Anna Franziska Müller-Hoffmann darüber, dass 40% Produktverkauf in der Beauty-Branche schlecht ist als Kosmetikerin & Beauty Experte und wie man das verbessern kann! Du hast gute Kosmetik Behandlungen, Fachwissen ohne Ende und trotzdem kaufen deine Kundinnen keine Konzepte? Dann liegt es nicht an deinem Können, sondern an diesen drei klassischen Fehlern, die fast jede Kosmetikerin macht. Wie erstellt man richtige Behandlungskonzepte, die ohne Druck, ohne Rabatte und ohne schlechtes Gewissen verkauft werden ? Wenn du keine Lust mehr hast auf endlose Beratungsgespräche, Preisrechtfertigung und „Ich überlege es mir nochmal“ – dann musst du diese Folge hören.

Kostenloses Beratungsgespräch bei Beauty Business Consulting: https://www.beauty-business-consulting.de/ In Folge dreihunderteinundsiebzig von “Die Beauty Experten” spricht Anna Franziska Müller-Hoffmann darüber, ob Anti Aging Behandlungen wirklich am meisten Geld in der Beauty Branche bringen. Du hast gute Kosmetik Behandlungen, Fachwissen ohne Ende und trotzdem kaufen deine Kundinnen keine Konzepte? Dann liegt es nicht an deinem Können, sondern an diesen drei klassischen Fehlern, die fast jede Kosmetikerin macht. Wie erstellt man richtige Behandlungskonzepte, die ohne Druck, ohne Rabatte und ohne schlechtes Gewissen verkauft werden ? Wenn du keine Lust mehr hast auf endlose Beratungsgespräche, Preisrechtfertigung und „Ich überlege es mir nochmal“ – dann musst du diese Folge hören.

CEO Glow Show Hosted by Sheila Bella, Founder of Pretty Rich Bosses What would you do if you had to rebuild your beauty business from scratch… in a brand new city? In this powerful live coaching session from LashCon, Sheila Bella sits down with a lash artist who lost everything in the Lahaina fire and had to start over from zero on a new island. From struggling to find consistent clients to trying ads that didn't work, this episode breaks down exactly what's missing—and how to fix it fast. Sheila identifies the real issue in under 20 minutes and gives a clear, actionable roadmap to go from inconsistent bookings to hitting $10K months again. This isn't about working harder. It's about fixing the right problem. If you feel stuck, underbooked, or unsure what's actually holding you back… this episode will give you clarity.

How you pay your salon team is one of the most confusing decisions you'll make as a salon owner. Salon owners often compare pay structures with other salons, copying what seems to be working elsewhere.But the real problem isn't which pay system you're using. It's that most salon owners have never stopped to ask what a good pay system actually needs to do.In this episode, I cut through the noise around salon pay structures and explain why there is no universal right answer. Instead, I walk through the fundamentals of salon pay structures and why understanding your own numbers matters far more than benchmarking against the salon down the road.By the end of this episode, you'll have a clear framework for evaluating your own pay structure, a benchmark worth knowing when it comes to employee costs, and a clearer understanding of whether your pay structure is working for the business or against it.WHAT YOU'LL LEARNWhy copying another salon's pay structure without understanding your own numbers is a recipe for financial stressThe one test that tells you instantly if your pay system is brokenWhy staff retention problems aren't always about money, and what actually drives people to leaveThe 40% benchmark for employee costs, what it means, and when exceptions applyHow to build a pay structure that is simple, transparent, and trusted by your whole teamIN THIS EPISODE:[00:00] Introduction: The question every salon owner worries about[00:26] Why salon pay is one of the biggest sources of confusion in the industry[01:00] The dangerous myth of a perfect universal pay system[01:32] Who this episode is and isn't for: employed income-producing staff only[02:07] The seminar exercise that reveals how different every salon's system really is[03:02] When your pay structure is so complicated nobody else can understand it[03:58] Why salon owners get themselves into legal trouble with pay[05:00] Your responsibility as the business owner to know the law where you operate[06:00] The five things every salon pay system must achieve[08:00] Why profit isn't optional[11:31] Why your payroll decisions can't be made in isolation from the rest of the business[12:22] The 40% benchmark and what happens when payroll climbs beyond it[14:00] Recap: what a good pay system actually looks like and where to get more helpRESOURCES MENTIONEDThe Money Course - the online course covering pricing, wages, profitability and salon financial benchmarks – Find out moreWant MORE to help you GROW?

Kostenloses Beratungsgespräch bei Beauty Business Consulting: https://www.beauty-business-consulting.de/ In Folge dreihundertsiebzig von “Die Beauty Experten” sprechen Anna Franziska Müller-Hoffmann & Maria Strehl wie eine Kosmetikerin-Kundin ohne Mitarbeiter mit ihrem Kosmetikstudio den Monatsumsatz von 31.000€ in wenigen Monaten nach Eröffnung erzielt hat. Du hast gute Kosmetik Behandlungen, Fachwissen ohne Ende und trotzdem kaufen deine Kundinnen keine Konzepte? Dann liegt es nicht an deinem Können, sondern an diesen drei klassischen Fehlern, die fast jede Kosmetikerin macht. Wie erstellt man richtige Behandlungskonzepte, die ohne Druck, ohne Rabatte und ohne schlechtes Gewissen verkauft werden ? Wenn du keine Lust mehr hast auf endlose Beratungsgespräche, Preisrechtfertigung und „Ich überlege es mir nochmal“ – dann musst du diese Folge hören.

Most salon owners don't have a money problem, they have a ‘lack of understanding' problem. You can be fully booked, your team can be flat out, and yet you can still be running at a loss without realising it. That's what happens when you're managing your business without awareness of a few key numbers. On today's podcast, I'm walking you through the five numbers that, in my experience, determine whether a salon owner feels in control of their finances or is controlled by them.These aren't complicated. You don't need to love spreadsheets or become an accountant. But knowing these five numbers changes the way you make decisions, and the decisions you make determine the business you build. If last week's episode resonated with you, this one is the practical follow-up you've been waiting for.WHAT YOU'LL LEARN:Why your salon can be fully booked and still be running at a loss and the one number that highlights the reality.What net profit margin actually means and why checking it once a year with your accountant is already too lateWhy copying a competitor's pricing could mean your services are running at a loss.How a 13-week rolling cashflow forecast removes the financial anxiety that hits every time something unexpected goes wrongWhy these five numbers are all connected and what pulling on one thread does to the restIN THIS EPISODE:[00:00] Introduction: The salon that looks busy but can't explain the numbers[00:26] Why this episode follows directly from last week's[00:44] The real reason salon owners feel financial fog[01:19] Why gut feel is not a strategy for running your finances[01:42] Number one: your breakeven point and why it matters most[02:52] You can be fully booked and still be running at a loss[03:47] Number two: net profit margin and what it actually measures[04:55] The story of Clarissa: from 2.5% to 8.4% profit margin[06:16] Number three: staff costs as a percentage of total revenue[08:11] Number four: which services on your menu are actually profitable[09:56] Number five: understanding your cashflow over the next 13 weeks[11:53] Billy's story: from breaking even to £80k profit[12:08] How all five numbers connect to each other[13:39] The free 10-question salon financial reality check[13:57] Free live masterclass: Where Does All the Money Go?Want MORE to help you GROW?➡️ 10 Question Salon Financial Reality Check – A free 60-second quiz to identify exactly where your financial knowledge gaps are – Find out more➡️ Free Live Masterclass: Where Does All the Money Go? – Monday 11th May, one hour, completely free – deeper than this episode and the logical next step if this resonated – Register hereRECOMMENDED NEXT EPISODEIf you enjoyed this episode, you'll also like: Episode 345: Where Does All the Money Go? The 10-Part Financial Framework for Salon Owners Listen here RATINGS + REVIEWS

In this episode, I'm sitting down with Kyla Dufresne, founder of Foxy Box, a waxing franchise with 24 locations across Canada and a 25th on the way. Kyla shares her journey from starting Foxy Box in the dining room of her home to building a national beauty brand rooted in confidence, community, and customer experience.Kyla also opens up about her teenage years, moving to Vancouver Island for a fresh start, learning through failure, and why mindset has played such a huge role in her success. We also talk about franchising, leadership, choosing the right business partners, and what it really takes to scale a brand without losing the heart behind it.What you'll take away from this episode:How Kyla started Foxy Box from her dining room and turned it into a growing franchise brand across Canada.Why your environment matters so much when it comes to your mindset, confidence, and ability to expand.The importance of getting out into your community and becoming the face of your business.Why not every paying client or franchise partner is the right fit, and how protecting your culture protects your brand.How failure became one of Kyla's greatest teachers in business.Why progress over perfection matters when you're building, scaling, or stepping into something new.The difference between opening more corporate locations and turning your business into a franchise.Kyla's story is such a powerful reminder that you don't need to have it all figured out before you start. You get to learn, pivot, ask for support, and build something incredible along the way. Tune in for an honest, inspiring conversation about resilience, leadership, franchising, and what it really takes to build a business that changes lives.Take our FREE quiz: https://www.myalignedpurpose.com/quiz

Hopefully your salon is busy, clients are coming through the door, and money is being taken at the till every day, so if that's the case, then why is salon financial management still such a struggle? This is the reality for a lot of salon owners: the numbers just don't add up, and the stress that comes with that is real. In this episode, I walk you through a 10-part framework for following the money trail in your business. This isn't a finance lesson, and it's not about spreadsheets. It's a practical way of thinking about your business that gives you clarity and control, because right now, with costs up and clients spreading out their appointments, you can't afford to keep guessing.IN THIS EPISODE:The difference between knowing your numbers and understanding your business in real timeWhy budgets aren't about restriction,  they're the single most important tool for weekly profitabilityWhat cashflow forecasting actually looks like and why a 13-week rolling forecast changes everythingHow to think about productivity-based pay so your team's performance is tied to the salon's financial healthEPISODE TIMESTAMPS[00:00] Introduction: The reality of a busy salon that still isn't profitable[00:50] Why the financial picture behind the scenes rarely matches the front[01:14] This isn't about how hard you work, it's about structure[01:38] The biggest misconception: thinking someone else is watching the numbers[02:22] Why understanding your finances is your job, not your accountant's[03:10] What following the money trail actually means in practice[03:53] Introducing the 10-part financial framework for salon owners[06:47] Why budgets matter more than most salon owners want to admit[08:07] Cashflow forecasting and why 13 weeks ahead changes everything[09:32] Pricing for profit and why "charge your worth" isn't a strategy[10:47] Recap: how many of the 10 points are you actually doing?[13:01] The free webinar: Where Does All the Money Go?RESOURCES MENTIONEDWhere Does All the Money Go? (Free Webinar) Antony breaks down the 10-part framework in full and shows you how to apply it practically in your salon - Register hereWant MORE to help you GROW?

Salon profitability is under more pressure than it has been in years, and the hard reality is that being busy isn't the same as being profitable. In this episode, I get into the financial fundamentals that too many salon owners avoid, because understanding your numbers is the only way to get in front of the problem before it becomes a crisis.By the end of this episode, you'll know exactly where to look in your business to find the leaks, whether you have a pricing problem or a productivity problem, and what your real options are for increasing profit margins. This isn't about cutting everything to the bone. It's about making smarter decisions with the facts in front of you.IN THIS EPISODE:Why being fully booked doesn't mean your salon is profitable, and what that means for your business right nowHow to use your profit and loss report to separate the facts from the feelings and make better financial decisionsThe difference between a pricing problem and a productivity problem, and which one your salon actually hasThe three ways to increase salon income, and which one delivers results the fastestEPISODE TIMESTAMPS:[00:00] Introduction: Why salon profit margins are under pressure right now [00:27] The things you can control when times are tough [02:07] Why competitive pricing creates a crunch point for salon owners [03:04] How to use your profit and loss report correctly [04:29] What the numbers in a typical salon P&L actually look like [05:42] Pricing problems vs productivity problems: knowing which one you have [06:21] How to approach cutting costs without losing what matters [08:05] Why the miscellaneous line in your P&L deserves more attention [09:22] The three ways to increase your salon income [11:44] Why a price rise is the fastest lever available to you [12:38] Which services are actually profitable when you look at the real margins [13:25] Using technology and AI to create efficiencies in your business [14:16] Recap and your next action stepRATINGS + REVIEWS

What happens when the product that made you famous starts holding you back? Kevin Gould co-founded Glamnetic in 2019 with Ann McFerran, launching a magnetic eyelash brand that exploded from $1 million to $50 million in revenue in just one year — fueled by a great product, smart growth marketing, and the COVID-era boom in DIY beauty. But when the tailwinds reversed — iOS 14 updates sent acquisition costs soaring, the lash category contracted, and revenue dipped 25% — Kevin faced a make-or-break decision. Rather than doubling down on what was declining, he pivoted the entire business into press-on nails, a category still in its infancy. Today, Glamnetic is one of the largest press-on nail brands in the world, doing over $100 million a year. In this episode, Kevin gets real about the unglamorous side of hypergrowth: the cash flow crunches that come with scaling too fast, the inventory mistakes that haunt you, and the emotional toll of watching revenue fall when you expected it to double. He shares how he and his team navigated the pivot, why community and brand affinity will always outlast paid acquisition, and why the best advice he can give founders is: don't grow too fast. You'll learn: Why going from $1M to $50M overnight nearly broke the business How to manage cash flow and inventory when you're self-funded The marketing mix that built a real brand — not just an ad machine Why TikTok Shop is the biggest arbitrage opportunity right now How a 40,000-member Facebook community doubles as a product development engine The one hire every founder should prioritize early on What it really takes — personally and professionally — to turn a pivot into a $100M business Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.

Running a successful salon for nearly 40 years in one of the most competitive cities on the planet takes more than talent. It takes the willingness to keep evolving your model, your mindset, and even the words you use with your team. My guest today, Scott Buchanan of the Manhattan-based Scott J Salons, has done exactly that. With around 90 employees across two locations, Scott's story is one of grit, reinvention, and a business built around culture and community.In this conversation, we get into the real numbers behind a thriving employee-based salon, why he treats his team as partners rather than employees, and what it actually takes to keep an employee-based salon competitive in today's market. If you want to build a business that still works 40 years from now, this is the episode to listen to.✅ Why calling your team "partners" changes the way they show up every day✅ The KPIs Scott tracks obsessively and why guest count matters more than top-line revenue✅ How Scott uses "wellness check-ins" instead of performance reviews to drive better results✅ How Scott thinks about AI, retail, and the future of the salon experience in the next five to ten years✅ The one piece of advice from a 40-year career that every salon owner needs to hearIN THIS EPISODE:[00:00] Introduction: 40 years in Manhattan and what longevity really takes[00:50] Scott's current business: two locations, 93 staff, and a long road to get here[03:29] Is the age of the big salon over? Scott's honest take on boutique vs. large[05:37] Why Scott considers his team partners, not employees[07:18] Wellness check-ins: reframing performance reviews to drive real change[10:25] How to keep an employee-based team in the age of salon suites[13:55] The blowout story: why you have to be there when the client wants to be there[20:11] How Scott is using AI now and where he sees the salon industry heading[27:33] The key numbers Scott watches most closely, and what they reveal[37:07] Intercoiffure America/Canada: building a community for employee-based salon owners[43:57] Scott's one piece of advice for lasting 40 years in this industryWant MORE to help you GROW?

If you've been wondering whether your AI use is helping or quietly hurting your business — this episode is the one you didn't know you needed.Misty sits down with her longtime friend, branding and marketing educator Jodie Brown, for a candid, no-shame conversation about how we're using AI tools like ChatGPT and Claude — and what we might be losing in the process. Jodie is a 15-year hairstylist-turned-online-business-owner who now works with beauty educators and creative entrepreneurs on branding, content strategy, and finding clients without chasing virality. She is a fundamentals girly — and this conversation reflects that.Listen to Jodie's Why you should stop using AI to edit your content Episode on Sought After Educator podcast. They talk about the real reason AI content feels flat (hint: it's not just the words), why outsourcing your ideas is literally atrophying your creative muscle, and the specific ways AI use can turn a creation process into a consumption process. They also get honest about where AI is actually useful — and where it's just expensive procrastination.This isn't an anti-AI episode. Misty uses Claude to edit podcast descriptions, pull clips, and organize voice note brain dumps. Jodie has AI tutorials inside her own program. But both of them agree: there's a version of AI use that is genuinely helpful, and a version that is quietly eroding your brand, your trust, and your creativity.In this episode, you'll hear:Why AI-generated content is flattening brand voices across the beauty industry — and why your clients noticeThe "intern analogy" for understanding what AI actually is (and isn't)What Misty realized when she stopped using AI to generate her own ideas — and what came backThe difference between a creation process and a consumption process (and which one AI can trigger)Why Jodie calls over-reliance on AI "the new procrastination busy work"The ethical line when it comes to using AI for knowledge you don't actually haveReal, practical use cases for AI that DON'T flatten your voiceWhy your opinion, your perspective, and your lived experience are non-negotiable in 2026The "show me instead of telling me" prompt that Jodie uses to unlock new creative anglesWhy Misty believes the real message is: stop outsourcing the human experienceFind Jodie Brown:Instagram: @‌itsjodiebrownPodcast for hairstylists: Hairstylist RisingPodcast for educators + coaches: Sought After Educatorhairstylist podcast, salon owner personal development, beauty industry business, brand voice, AI for hairstylists, content creation for stylists, Starting Messy podcast, Misty Jayne coaching, beauty business mindset, hairstylist burnout, salon suite owner, creativity for stylists

Send us Fan MailHave you ever wondered what could happen if you stopped waiting for the “perfect time”… and just started building the business you know you're meant for?In today's episode of The Good Enough Mompreneur Podcast, I'm joined by Sara Perry — founder of Sare Extensions and The Extensions Brand — who turned a side hustle into a thriving, fully booked beauty business.Sara started with a chair in her mom's house… taking clients at night after working long days… and slowly built her way to owning her own salon, growing a loyal client base, and expanding into education for other stylists.But what makes this conversation so powerful isn't just what she built — it's how she did it.We talk about the real decisions, mindset shifts, and boundaries that helped her go from hustling to sustainable success — all while navigating motherhood and a full life.Whether you're in the beauty industry or building something completely different, this episode will show you what's possible when you stop playing small and start trusting yourself.In this episode, we cover: How Sara started her hair extensions business from home  Balancing a full-time job while growing a side hustle  The moment her business became truly profitable  Why specializing helped her stand out in a competitive industry  How to attract and retain high-value clients  Pricing your services with confidence (without burnout)  Setting boundaries as a mom and business owner  The mindset shifts required to grow a sustainable business  Lessons learned from mistakes, growth, and expansion  How she evolved into an educator and mentor for other stylists This episode is for you if: You're building a side hustle and want to grow it into something more  You're a mompreneur craving more income, flexibility, or fulfillment  You struggle with pricing, boundaries, or confidence in your business  You're ready to stop waiting and start taking aligned action Connect with Sara Perry:Instagram: @sare.extensions Website: https://www.sareextensions.com

Training a salon manager is one of the things salon owners often get wrong, and most don't realise it until they've already hired the wrong person, put them on payroll, but still end up doing everything themselves. In this episode, I share a five-step framework for getting it right, from figuring out whether your business can actually support a manager right now, to the mindset shift that changes everything about how you lead.By the end of this episode, you'll know exactly what to define before you hand anything over, why hiring another version of yourself backfires, and how to release control in a way that builds real capability over time. Done right, a great manager doesn't take things away from you. They give you your life back.WHAT YOU'LL LEARN:The two pillars that underpin good management, and why most people are usually only good at oneWhy you need to consider the size of your business before you hire anyone into a management roleThe case against hiring a mini you and what to look for insteadHow to train for outcomes, not just tasks, so your manager can think, not just tick boxesThe "let the leash out slowly" approach to handing over control without chaosWhy getting it out of your head and onto paper is the non-negotiable first stepEPISODE TIMESTAMPS[00:00] Introduction: The challenge of training a salon manager[00:30] Why hiring a manager isn't as simple as it sounds[01:19] The real question: how do you let go without losing control?[01:45] The two pillars of management: people skills vs systems[03:18] Why most salon owners lean heavily to one side[04:11] The moment you realise you need help[05:04] The fear of hiring and trusting a manager[06:00] The two biggest obstacles: no systems and financial pressure[06:40] Why most salons can't afford a non-producing manager[07:18] Delegating vs dumping chaos[14:49] Recap of the 5-step framework[15:41] Why a great manager gives you back your life[16:04] How to get helpRESOURCES MENTIONED IN THIS EPISODE:

The economics of running a salon have changed, and if your approach to training assistants hasn't changed with it, your margins are going to keep shrinking. In this episode, I answer the questions salon owners are actually grappling with right now: Is it still worth taking on apprentices, how quickly should they be contributing, and what does it look like when a salon actually gets training right?If you've been winging it or leaving it to chance, this episode gives you a clear framework and five practical takeaways you can act on straight away.IN THIS EPISODE:Why condensing the apprenticeship timeline isn't lowering standards, it's a financial necessityThe difference between income-producing and non-income-producing staff and why it mattersHow quickly a new assistant should be contributing to your salon revenue (and what to do if they're not)Why most salons' training problems are self-inflicted, and what good training ownership actually looks likeFive clear takeaways for building a structured, productive assistant pathway in your salonEPISODE TIMESTAMPS[00:00] Introduction[00:28] Can you condense a two-year apprenticeship without lowering standards?[01:21] How assistants contribute to revenue[02:41] Income-producing vs. non-income-producing staff[04:37] The shift required to make apprenticeships viable[05:40] A brief history of apprenticeships[09:00] Are employment-based salons restructuring the assistant pathway?[11:27] What the best salons are doing differently[12:33] Five takeaways for salon ownersWant MORE to help you GROW?

Most salon owners believe their biggest problem is not getting enough new clients, but what if that's not true? In this episode, I break down why focusing on client attraction alone is keeping you stuck, and what's really stopping your salon from growing consistently.I share the simple (but often overlooked) three-part marketing formula that every high-performing salon is built on. The reality is, most salons are already getting enough new clients, but they're losing them just as quickly. And that's where the real problem lies.If you're tired of constantly chasing new clients and want to build a salon business that grows predictably, with loyal clients who keep coming back, then this episode will shift how you think about marketing forever.IN THIS EPISODE:[00:25] What do you picture when you think of a million-dollar salon?[01:02] Why high-performing salons are simpler than you think[02:00] Why understanding the real problem matters before you hear the formula[03:06] The retention numbers that should stop you in your tracks[04:53] The three-part marketing formula[05:44] Where most salons drop the ball [07:59] Why the three pieces must work together, not in isolation[11:03] What million-dollar salons do differently[11:28] The importance of tracking your numbers[12:25] Industry benchmarks and what to aim for[12:53] Why you need to run retention reports by individual stylist[14:01] The marketing course, what's inside and how to join[17:06] Wrapping up, the formula, the course, and see you next weekRESOURCES MENTIONED IN THIS EPISODE:

The difference between a good salon and a world-class one isn't talent. It's standards, and the leadership to hold them.In this episode, I take inspiration from the Netflix series Being Gordon Ramsay and unpack what it really takes to build a world-class business, whether that's a restaurant or a salon. Because when you strip it back, the fundamentals are the same. It's not about talent alone. It's about standards, leadership, and the culture you create.I talk about the obsession with detail that separates good from exceptional, why leadership isn't always comfortable (but it is necessary), and how the best teams operate as a unit, not a group of individuals. These are practical insights you can apply immediately in your salon.IN THIS EPISODE:[00:00] Introduction and why this matters for salon owners[00:48] Lessons from The Bear and restaurant culture[02:21] Why Being Gordon Ramsay is worth watching[04:00] The 3 pillars: standards, leadership, and pride[04:31] Why standards, not talent, drive excellence[06:30] The power of attention to detail[07:40] Leadership, clarity, and responsibility[08:44] Finding the breaking points in your business[10:12] Respect for craft and raising standards[12:12] From employees to custodians of the brand[13:35] The big question: what are you building?WANT MORE TO HELP YOU GROW?