Podcasts about ntt data services

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Best podcasts about ntt data services

Latest podcast episodes about ntt data services

Win Win Podcast
Episode 116: Leading Sales Transformation Through Collaboration

Win Win Podcast

Play Episode Listen Later May 1, 2025


According to the State of Sales Enablement Report, organizations utilizing enablement tools are 52% more likely to engage in formal collaboration with cross-functional stakeholders. So, how can you effectively collaborate across the business to drive transformation?Shawnna Sumaoang: Hi, and welcome to the Win-Win podcast. I’m your host, Shawnna Sumaoang. Join us as we dive into changing trends in the workplace and how to navigate them successfully. Here to discuss this topic is Lauren Richardson, senior vice president of sales transformation operations at NTT Data. Thank you for joining us. Lauren. I’d love for you to tell us about yourself, your background, and your role. Lauren Richardson: Hi, Shawnna, it great to be on the podcast series today. Thank you so much. I am senior vice president of sales operations transformation and in this role we are driving transformation across NTT, especially for the selling community. I’ve been at NTT now 10 years, and prior to that I was at Microsoft, I was at Nandos, and I also had a wonderful opportunity to run my own business for about 10 years. This has really put me in a fantastic position in a generalist role to drive transformation in an integration of a company this size. SS: Well, Lauren, we’re excited to have you here on the podcast as well, so thank you so much for taking the time to join us. In your role as a sales transformation operations leader, what are key initiatives that you’re focused on driving this year, and how are you bringing these transformations to life through your strategic programs? LR: It’s an interesting one, Shawnna. Our journey with NTT Holdings has over the last five years, been taking the companies outside of Japan and then been integrating them or merging them into one organization. So in the last year, we integrated NTT Data, NTT Data Services and Entity Limited. Now in the integration, you can imagine the transformation that would have to drive is more one of standardization, simplification, and really bringing this organization to operate as one. So when we look at sales transformation, we are running projects like one CRM, one revenue enablement platform, one sales performance management tool. So these are the projects that we are focusing on because we need to drive the simplification before we can truly drive innovation and transformation for the organization. SS: I love that. In your opinion, what is the strategic advantage of an enablement platform in supporting the success of your sales transformation initiatives? LR: It’s absolutely critical. So when we launched the one enablement platform in October, 2024, it was the only platform that, regardless of your legacy company, you could access through single sign-on, which meant there was only one place a seller could go to to find out around our one portfolio offering. There was only one place that they could go to for training. They could go for information, they could go for change management. Absolutely critical from our Salesforce team to have this one stop that it doesn’t matter if you’re in Americas, if you’re in Taiwan, if you’re in Australia, you could access Highspot, for example, to be able to find out what is our one portfolio, what are we doing in industry? What is the training that is available for me to learn about our new portfolio? So absolutely critical to drive one repository, one change management, and one enablement tool. SS: Amazing. Now, in the introduction, we talked about the importance of stakeholder relationships. Now I know that that is one of your strengths in building really meaningful long-term stakeholder relationships. How do you foster these relationships at all levels of the business to drive your transformation initiatives forward? LR: Yes, I absolutely love stakeholder management. For me, it’s about building trust and at every level of the organization trust is foundational. I have three things that I look at. First is listen and learn. How to make sure that you truly listening from their perspective, what are the challenges that they are facing and learn from that conversation. The second one for me is around response. So if somebody is contacting me or trying to set up a meeting with me, or sending me an email, or trying to communicate with me, ensuring that I respond immediately or within a 24 hour period to be able to get the trust that I’m going to actually listen and learn. And then finally is around integrity and kindness. I think acting with integrity in everything that you do, whether it’s a crazy transformational project, it takes nothing to have integrity and treat people with kindness. And I think with those three things comes to the core, building that trust, whether you’re an executive member, whether you are part of the project delivery team, if you have those elements in place and they trust you and they believe in you, you can drive the transformation for this organization. SS: I like those three principles. How have these strong stakeholder relationships helped you optimize and innovate your transformation initiatives? LR: I think for us was around simplification in a lot of the integration moments with this organization. I. We didn’t necessarily have the mandate to deliver on something. I’ll give you an example. Highspot was a legacy tool that we used for for limited, and in creating this one NTT data in the tool wasn’t used across the organization and we didn’t have the mandate to operationalize it across the organization and our CEO said to us. Lauren, if you can get the Americas to buy into Highspot, you’ll have the mandate for that to be a tier one enablement platform. But I had to use influence. And with the influence of that, I was working with people I’d never worked with before and I had to build that trust so that when I made the statement, I really believed that this is the right way to go for the organization. They believed in me and they believed that influence is the right thing to do. So, absolutely key to success. If the stakeholder believes in you, you can drive anything, but you’ve gotta follow through on that trust. You’ve gotta deliver on your promise. And that’s how I approached it for this initiative. SS: Amazing. I absolutely love that Lauren. Now, NTT data operates with a pretty complex business structure across 50 countries. How do you maintain consistency in your strategy while still adapting to the unique needs of the different stakeholders in your global teams? LR: It’s a challenging one, because the client is owned at the edge by the edge. It gives them a lot of autonomy to adjust to what the client would need in country. But I strongly believe that without simplification and standardization. You will not scale for growth and their edge or the countries rely on us to make sure that there is one tool, that there is one process, that the operational heartbeat of the company is sound. In order to be able to focus on the client. So I think it’s really understanding that would a group function be responsible for the edge, but also making sure that we are making their life easier through the operational standardization that we are driving, and that the growth strategy can come a lot easier at the edge if those foundational layers are in place. SS: Absolutely. Now, along with the large global reach, your programs also support different role types across the business, from client managers to solution architects and more. What are your best practices for developing programs that really resonate with each role? LR: It’s a topic that’s very close to my heart because I really believe that we need a persona driven strategy. So when we designed the revenue enablement framework – the framework that would inform how we build Highspot for NTT data in. We had a persona first lens to that. And for us it’s around creating how do you make sure that the persona has the right information at their fingertips. In the moment that matters the most. So if it’s a solution architect and he’s preparing for an RFP moment, well, how does he get his hands on that content or training or information or insights or data in the moment that matters in that RFP? If I’m a client manager and I’m preparing for A QBR, how do I find the information that helps me prepare for that QBR? So for when we designed the revenue enablement framework, we selected four primary personas and we did the tagging and the connection of to the material and the training within Highspot, through that persona, identifying that the moment that matters the most for them. And we did a number of interviews across the organization to make sure that we understood their moments. What are those top five, those top eight moments that mean so much to you? And how do we make sure that we can connect you to that moment at the time that it matters with a client? So for us, it’s absolutely critical. Persona driven mapping. Persona driven journeys is where the maturity of the organization will come through in our enablement platform. SS: Amazing. Absolutely amazing. Lauren, to shift gears a little bit, I know that you are a data-driven leader. How do you use data to inform and enhance your strategic programs to drive your transformation efforts and deliver on business goals? LR: I think data is, is there’s so much data. It’s it, it can actually work against you if you are not asking the right question. So when I look at the data, I definitely look with a lens of looking backwards, help me see trends that are happening, help describe a moment for me so I can see the insights against that trend. Then once I have the historic view, what’s happening, I start to look at the predictive. Where are we going with this? How do we forecast? How do we use machine learning to be able to anticipate where we’re gonna be going? And then once we’ve looked at the predictive, then I’ll probably look at how we then use the insights against that to prescribe to the organization how we should address where we are going. So it’ll be the three words for me, you know, describe, to be able to predict and then be able to, uh, look backwards in terms of describing. So, describe, predict and prescribe would be the three words for me. SS: I love that. Since launching Highspot, what results have you seen and are there any key wins or notable business outcomes you can share? LR: So we launched HighSpot for Entity Data Inc in October. First and foremost, we’ve got Americas on board. So you would’ve remembered I said the CEO Lauren get Americas and, and you’ve got a tier one platform. We now have it as a tier one platform for entity entity dating, which means it’s part of our, our digital blueprint and absolutely supported by our IT organization. I think where it came to life for me was when we designed this framework, persona driven framework, and we started to see our pre-sales solution architects, 30% of the data that was being, or the downloads were coming from that audience, which means that we had designed it correctly. And that was really exciting for me. It’s since October 34,000 downloads, we’ve had over 500,000 views. We. I also had to shown it just as a indication a lot of our co countries had changed their go-to market strategy from portfolio led to industry led. And we partnered with primarily, which is one of Highspot partners that has immediately activated in Highspot. And in one month we noted a thousand. Courses were completed, which means that the seven and a half thousand people that have license to Highspot, we were getting activation after activation in the first three months where people were going and consuming this data. So really exciting for me to see how much traction we had. It drove a huge, uh, change management plan, but really good traction. And I think where the rubber hits the road is, yes, we have seven and a half thousand people that are actively using Highspot, but we have a delivery organization that don’t have the license yet to Highspot, and the requests, those are 10, 20,000 people. The quests coming in. Please, please, please can we have access to this content, to this training, to these insights, to this analytics. So the forecast is also bright, which is really fantastic. So I’m really excited about what we’ve delivered. The feedback has been incredible. The stats are there and um, I think we are gonna start to see the functionality of Highspot being consumed a lot more in our maturity phase, but also looking at how do we start to spread the license model across the organization. SS: Lauren, it’s absolutely amazing what you’ve done at NTT Data, I have to say. Absolutely amazing. I have one last question for you, Lauren, if you don’t mind. To close, if you were able to offer one piece of advice to other leaders looking to drive impactful sales transformation efforts, what would it be? LR: For me? Listening to that, we have to be persona led. What does our audience need from us as enablers? They need to drive productivity. They’re complaining to us that they spend so much of their time in administrative talks, whether it’s compulsory training, whether it’s completing their time sheets or their submissions, or preparing for the client engagements. How do we make their lives easier so they’re productive? Where, where they need to be and that is selling for the organization. So whether we are looking at AI, if we are looking at personalization of our content, if we are looking at how do we make sure that we are optimizing the functionality of everything they do, whether it’s in CRM, whether it’s in high spots, whether it’s in the training, make sure you know what your audience’s pain is. What is the opportunity that you designed to address that pain? Our pain was, I’m spending too much time in admin. Our solution is to drive productivity through simplification and transformation and innovation through AI. SS: Amazing advice. Lauren. Thank you again so much for joining us today. I greatly appreciate your time. LR: Thank you so much for having me. SS: To our audience, thank you for listening to this episode of the Win-Win podcast. Be sure to tune in next time for our insights on how you can maximize enablement success with Highspot.

iTunes - Insurance Journal TV
ITC Vegas Technology Trends: Navigating Growth, Skepticism, and Future Partnerships

iTunes - Insurance Journal TV

Play Episode Listen Later Oct 23, 2024 2:23


Allen Laman of Carrier Management talks with Mercedes Conception-Gray, Industry Chief Strategy and Growth Leader at NTT DATA Services, about the evolution of InsurTech, the challenges facing startups, … Read More » The post ITC Vegas Technology Trends: Navigating Growth, Skepticism, and Future Partnerships appeared first on Insurance Journal TV.

Art of Consulting Podcast
242 | Navigating Success: Pat Kaiser's Trailblazing Journey in Tech Part 1

Art of Consulting Podcast

Play Episode Listen Later Sep 13, 2024 24:10


Welcome to another enlightening episode of the Art of Consulting podcast, where we take deep dives into the personal and professional journeys of some of the most inspiring leaders in the industry. In today's special installment, we are thrilled to welcome none other than Ms. Pat Kaiser. Pat is a beacon of dynamic leadership, known for her hands-on approach and her uncanny ability to foster high-performing teams. Her extensive background covers a gamut of functions including operations, marketing, sales, IT, HR, risk management, and mergers and acquisitions, making her insights invaluable. Join us as we explore Pat's storied career, her role in shaping successful organizations like Agilus Work Solutions, and her profound impact on the community through her board positions with the Calgary Homeless Foundation and the Alberta Electric System Operator. Get ready for a session rich in wisdom, lessons learned, and strategies that drive both personal and organizational success. 00:13 Introduction: Welcome to the Art of Consulting podcast! In today's episode, we introduce Ms. Pat Kaiser, an inspiring leader and mentor to many. Pat's diverse background encompasses operations, marketing, sales, IT, HR, risk management, and M&A activities. She sets the stage for a deep dive into her remarkable career journey. 00:55 Pat Kaiser's Role at Agilus: Pat Kaiser served as the president of the Office Professionals and Light Industrial team at Agilus Work Solutions. Her commitment to building diverse, flexible, and resilient workforces is a testament to her leadership and passion for fostering collaborative environments that drive results. 01:52 Pat's Community Involvement: Beyond her corporate role, Pat is actively involved in the community, contributing her expertise as the board chair of the Calgary Homeless Foundation and a board member of the Alberta Electric System Operator (AESO). 02:42 Pat's Career Beginnings: Pat shares the serendipitous start to her career in IT consulting, which began with a neighbor's suggestion and led to her landing a job with Montage, a pivotal moment that would shape her career path. 03:29 Pat's Progression at Montage: Pat quickly moved from salesperson to branch manager at Montage, highlighting her natural leadership and operational skills that catalyzed the branch's success. 05:32 Sales Experience in IT: Pat discusses the parallels between sales and consulting, emphasizing the importance of networking, relationship building, and being a trusted partner to clients. 07:31 Consulting Insights: Drawing on her sales experience, Pat offers valuable advice to consultants on the importance of collaboration, establishing credibility, and the significance of strong work ethics. 08:18 Building Relationships: The discussion delves into the role of authenticity and the incremental process of building trust and forming lasting professional relationships. 10:10 Leadership and Team Building: Pat reflects on her ability to bring people together, the power of collaborative vision, and the joy she finds in creating a work culture that values and uplifts its members. 15:40 Pat's Time at Enable and Sierra Systems: Pat's journey took her from Enable to Sierra Systems, where she led as COO for nearly a decade, stressing the critical role of corporate culture and her efforts to replicate the vibrant environment she cherished at Montage. 19:57 Transition and Sale of Business: Pat outlines the strategic process of preparing and selling Sierra Systems to NTT Data Services, providing insight into the complexities of M&A activities involving multiple international branches. 22:30 Transition to Agilus Work Solutions: After the sale of Sierra Systems, Pat moved to Agilus Work Solutions, where she continued her executive trajectory, showcasing her expertise in corporate development and leadership. Episode Highlights: 00:13 - Introduction of Pat Kaiser's vast experience in various leadership roles. 05:32 - Insights into Pat's approach to building performance-driven teams and creating impactful work cultures. 00:55 - Pat's journey from entering the IT industry to becoming a key player in executive leadership. 05:32 - The importance of sales and consulting synergy in achieving business success. 08:18 - Strategies for effective networking, relationship building, and team collaboration. 19:57 - Pat's role in significant M&A ventures and transitioning organizations. About Our Guest Today: Ms. Pat Kaiser is known for her dynamic leadership and her ability to inspire and cultivate high-performance teams. With a proven track record in multiple business areas, Pat's expertise extends to community involvement, where she serves on various boards, contributing significantly to the organizations she supports. Where to find Our Guest online: LinkedIn - Patricia Kaiser: https://www.linkedin.com/in/patricia-kaiser-b-comm-icd-d-0337b14/?originalSubdomain=ca Agilus Work Solutions: https://www.agilus.ca/

This Week in Health IT
Flourish: Redefining Success - Lisa Esch's Story of Transformation and Fractional Leadership

This Week in Health IT

Play Episode Listen Later Jun 17, 2024 37:43 Transcription Available


Flourish: Redefining Success - Lisa Esch's Story of Transformation and Fractional LeadershipJune 17th, 2024: In the first episode of 'Flourish,' host Sarah Richardson explores the forefront of healthcare innovation with guest Lisa Esch, a seasoned digital transformation and strategy executive. The discussion covers Lisa's journey from her role at NTT Data Services to founding Advisory.Studio, focusing on the challenges and opportunities of fractional executive work. They delve into the issues of ageism, the importance of networks in career transitions, and the potential of generative AI in transforming healthcare operations. Key topics include the significance of a clear value proposition for startups, the impact of emerging technologies, and strategies for reducing administrative burdens in healthcare. Key Points:0:00 Flourish: Redefining Success: Lisa Esch's Story of Transformation and Fractional Leadership00:33 Introduction to the Guest04:31 Navigating Ageism in the Workplace06:27 The Rise of Fractional Work15:15 Challenges and Opportunities for Startups24:12 Point Solutions and Business Transformation25:37 The Role of the CIO in AI Strategy28:09 The Evolution of EMRs and Organizational Change29:14 The Importance of a Clear AI Strategy31:59 Speed Round: Healthcare Technology and Automation34:33 Challenges and Hopes for Healthcare Interoperability36:41 Conclusion and Final ThoughtsStay connected, stay curious, and keep flourishing.Subscribe: This Week HealthTwitter: This Week HealthLinkedIn: Week HealthDonate: Alex's Lemonade Stand: Foundation for Childhood Cancer

ServiceNow Podcasts
Overcoming roadblocks and rethinking opportunities in ERP modernization

ServiceNow Podcasts

Play Episode Listen Later May 17, 2024 24:55


In this episode of the Innovation Today Podcast, Spencer Bemiller from ServiceNow interviews Abhi Joshi, Senior VP at NTT Data Services, about ERP modernization. Abhi discusses challenges with transitioning to SAP's S/4HANA, such as high costs and project timelines. He emphasizes using technologies like ServiceNow to streamline processes and enhance automation, sharing a case study from the medical devices sector. Abhi envisions enterprise-wide automation leveraging advanced technologies for digital transformation and improved customer experiences.See omnystudio.com/listener for privacy information.

This Week in Health IT
Interview in Action @ CHIME '23 - Khalid Turk, County of Santa Clara & Lisa Esch, NTT Data Services

This Week in Health IT

Play Episode Listen Later Dec 25, 2023 9:37 Transcription Available


December 25: Today on the Conference channel, it's a double Interview in Action live from the 2023 CHIME Fall Forum. First, Saad Chaudhry, Chief Digital and Information Officer at Luminis Health speaks with Khalid Turk, Chief Healthcare Info Tech Officer at County of Santa Clara. What does Khalid like most about a gathering such as CHIME? What is he looking forward to the most in 2024? Next, Sarah Richardson, SVP, Chief Digital & Information Officer at Tivity Health speaks with Lisa Esch, Senior Vice President & Chief of Strategy, Innovation, and Industry Solutions at NTT Data Services. Lisa shares an exclusive, global lens on some of the most pressing issues clients face today and showcases examples of how NTT Data Services is not just highlighting solutions but illustrating its successful implementations. What are some healthcare challenges that Lisa is personally most excited about solving right now?Subscribe: This Week HealthTwitter: This Week HealthLinkedIn: Week HealthDonate: Alex's Lemonade Stand: Foundation for Childhood Cancer

Friends of Project Healthcare
Disrupting the Healthcare Industry through Digital Transformation

Friends of Project Healthcare

Play Episode Listen Later Mar 13, 2023 28:23


Last year, NTT Data chose Nashville as the home for a brand new digital innovation center, a $9.9M investment that will continue to support Nashville's thriving healthcare ecosystem. On this episode, Lisa Esch, Senior Vice President and Chief of Strategy, Innovation, and Industry Solutions at NTT Data Services, provides insight on the disruptions and digital transformations happening in the healthcare industry, such as tackling the short-term challenges around workforce, staff burnout, and retaining and hiring employees, as well as the long-term strategies for the future of healthcare. She also explains NTT Data's involvement in Nashville's healthcare community and their goal to help entrepreneurs with their industry knowledge and insight.

Engagement Drivers
How NTT DATA Services Leverages Employee Advocacy Globally For International Brand Awareness

Engagement Drivers

Play Episode Listen Later Jan 13, 2023 40:27


In today's episode of Social At Scale host and CEO Cameron Brain talks with Grant Byington, Corporate Communications Advisor at NTT DATA. Building brand global awareness with an international company, both here in North American and abroad is no easy task. Hear how employee advocacy is central to NTT DATA's success when it comes to making their mark. Speaking of which, now we really want to go find some of those NTT-branded manholes in Japan! Looking to scale your business and drive authentic ROI? Better enable employees to become influencers on social media to help drive marketing, recruiting, and sales growth. Learn more at everyonesocial.com

Conversations with Claire: A Cactex Media Podcast

Mona Charif is Executive Vice President and Chief Marketing Officer for NTT DATA Services, an information technology leader. She has more than 20 years of success in supporting sales and growth objectives. In our conversation, we talk about how her journey began, her passions, and her experience at NTT DATA. Listen to our podcast to find out what makes Mona Charif truly remarkable.

Data Professionals Stories
Sekhar Maddula- Senior Director AI & Integration- NTT Data Services

Data Professionals Stories

Play Episode Listen Later Dec 14, 2022 25:40


Sekhar is an AI Leader with good technical and business acumen. He is a recent graduate of "The Master of Management in Artificial Intelligence (MMAI)" from Queen's University, Canada. He has been with the industry for a period of over 15 years. He was last associated with Accenture where he successfully delivered multiple AI solutions. He is also a good innovator; possesses two granted patents. He is also one of the Co-Founders of an AI company in Canada. His aspiration is to lead a unit delivering great solutions that help businesses in their digital transformation journey contributing to the bottom line.

Catalog & Cocktails
Are data teams keeping up with AI teams? w/ Theresa Kushner

Catalog & Cocktails

Play Episode Listen Later Nov 17, 2022 61:55


You have to have a lot of data to get AI to work. But the data folks are not jumping on it as fast as they should. So what happens when data teams aren't up to speed, companies are hiring more data scientists than they are engineers, AND current data teams are focusing too much on biz reporting and not supporting AI?This week on Catalog & Cocktails, join hosts Tim Gasper and Juan Sequeda as they chat with special guest, Theresa Kushner, Head of North America Innovation Center at NTT Data Services to discuss how the AI train is leaving the station and data teams can only run so fast. Key Takeaways[00:10 - 02:25] Introduction & Cheers[02:28 - 04:12] What's your favorite way to travel and why?[04:15 - 07:01] Are data teams keeping up with AI teams?[07:01 - 08:50] Are data teams and AI teams helping each other or avoiding each other?[08:54 - 13:09] AI teams become a data set in themselves[13:10 - 14:45] Data ownership and control[14:51 - 17:20] Thoughts on purchasing data[17:20 - 20:53] Data products and observations[20:53 - 24:52] CDO versus the CDAO, definitions and comparisons[24:53 - 27:05] Should there be a CDO or a CDAO?[27:03 - 30:04] Data makes AI work[30:02 - 34:58] If you want results you have to collaborate[34:59 - 37:29] Creating culture tied to data quality[37:27 - 42:01] The skill sets for managing data products[42:02 - 46:09] Theresa's message of advice to data teams[46:12 - 52:36] Lightning Round[52:36 - 58:16] Takeaways[58:17 - 01:00:31] Three questions

Transport Topics
Transport Topics (Oct. 14, 2022)

Transport Topics

Play Episode Listen Later Oct 14, 2022 2:18


The trucking industry's push to recruit drivers is as strong as ever despite signs freight demand may be softening. Supply chain talent has been in short supply, a situation that was amplified by the pandemic, according to Sylvie Thompson of NTT Data Services. “Just waiting for them to come will not work.” she said. American Trucking Associations estimates a shortage of about 80,000 drivers, one reason the industry has been fairly agnostic to market trends when it comes to driver recruiting.

Transport Topics
Transport Topics (Oct. 14, 2022)

Transport Topics

Play Episode Listen Later Oct 14, 2022 2:18


The trucking industry's push to recruit drivers is as strong as ever despite signs freight demand may be softening. Supply chain talent has been in short supply, a situation that was amplified by the pandemic, according to Sylvie Thompson of NTT Data Services. “Just waiting for them to come will not work.” she said. American Trucking Associations estimates a shortage of about 80,000 drivers, one reason the industry has been fairly agnostic to market trends when it comes to driver recruiting.

Track Changes
Bigger and Better: On Joining the NTT Data Family

Track Changes

Play Episode Listen Later Aug 9, 2022 28:40


Something wonderful happened recently — Postlight joined NTT DATA Services! This week, Chris and Gina sit down with Wayne Busch, NTT DATA's Group President of Consulting and Digital Transformation. They discuss how NTT Data thinks about digital transformation and what this partnership means for Postlight going forward. Don't worry, Postlight lives on — in a bigger and better version

Healthcare IT Today Interviews
Digital Transformation in Healthcare Begins with Tackling Legacy

Healthcare IT Today Interviews

Play Episode Listen Later Jul 7, 2022 8:03


The first step towards a digital transformation isn't to adopt new technology. To truly transform, healthcare organizations need to first deal with legacy thinking, legacy culture, and legacy processes that surround legacy technology. Get that right and the road to transformation becomes faster and smoother. Healthcare IT Today recently had the opportunity to discuss the topic of legacy in healthcare organizations with Lisa Esch, Chief of Strategy, Innovation and Provider Industry Solutions at NTT DATA Services. Esch suggests that Digital Transformation. Learn more about NTT DATA Services: https://us.nttdata.com/en/industries/healthcare-and-life-sciences Find more great health IT content: https://www.healthcareittoday.com/

Reimagine Hybrid Work
S2 #16. Using AI Automation to Improve Work: An Interview with NTT's Anisha Biggers

Reimagine Hybrid Work

Play Episode Listen Later Jun 29, 2022 27:44


AI Automation is a hot topic in enterprise IT circles but getting it right requires more than a set of Robotic Process Automation tools. In this podcast, I speak with Anisha Biggers from NTT DATA Services on the how and why of automation.  We discuss topics such as return on value versus return on investment. Where to find us:You can follow me on Twitter at http://twitter.com/MaribelLopez and LinkedIN at https://www.linkedin.com/in/maribellopez/You can follow Anisha at  https://www.linkedin.com/in/anishapbiggers/

Practical AI
Digital humans & detecting emotions

Practical AI

Play Episode Listen Later Jun 14, 2022 42:09 Transcription Available


Could we create a digital human that processes data in a variety of modalities and detects emotions? Well, that's exactly what NTT DATA Services is trying to do, and, in this episode, Theresa Kushner joins us to talk about their motivations, use cases, current systems, progress, and related ethical issues.

Changelog Master Feed
Digital humans & detecting emotions (Practical AI #181)

Changelog Master Feed

Play Episode Listen Later Jun 14, 2022 42:09 Transcription Available


Could we create a digital human that processes data in a variety of modalities and detects emotions? Well, that's exactly what NTT DATA Services is trying to do, and, in this episode, Theresa Kushner joins us to talk about their motivations, use cases, current systems, progress, and related ethical issues.

Healthcare IT Today Interviews
NTT DATA Services: More Personalized Patient Experiences Needed

Healthcare IT Today Interviews

Play Episode Listen Later May 6, 2022 13:31


There is little doubt that a good patient experience leads to better outcomes. A “good experience”, however, is a moving target that is shaped by consumer experiences in other industries like retail, banking, and hospitality. Patients are beginning to expect more personalized care. NTT DATA Services believes it can be delivered if healthcare is willing to use new approaches and technology to engage patients. Healthcare IT Today sat down with Milissa Campbell, Managing Director Health Plan & Life Sciences Consulting and Dr. Richard Swafford, Director of Industry Consulting from NTT DATA Services to ask them about how “personalized patient experiences” might be achieved. Learn more about NTT DATA Services: https://ca.nttdata.com/en/digital/data-intelligence-and-automation/data-architecture-modernization/snowflake-data-cloud-for-healthcare Find more great health IT content: https://www.healthcareittoday.com/

The AI with Maribel Lopez (AI with ML)
#8. Tips on Building an AI Automation Strategy From NTT DATA Services' Anisha Biggers

The AI with Maribel Lopez (AI with ML)

Play Episode Listen Later May 3, 2022 26:20


AI Automation is a hot topic in enterprise IT circles but getting it right requires more than a set of Robotic Process Automation tools. In this podcast, I speak with Anisha Biggers from NTT DATA Services on the how and why of automation.  We discuss topics such as return on value versus return on investment. Where to find us:You can follow me on Twitter at http://twitter.com/MaribelLopez and LinkedIN at https://www.linkedin.com/in/maribellopez/You can follow Anisha at  https://www.linkedin.com/in/anishapbiggers/

Brick-By-Brick
Kyle Kirkwood & Margo Cooke

Brick-By-Brick

Play Episode Listen Later Mar 11, 2022 49:46


Get up to speed on the latest in the NTT IndyCar Series with longtime broadcaster Jack Arute & Indy 500 winner Tony Kanaan! Our team checks-in with AJ Foyt Racing driver Kyle Kirkwood and Margo Cooke of NTT DATA Services.@IndyCar @JackOnSports @TonyKanaan @KKirkwoodRacing @margocooke

Financial Futures
Financial Wellness: How to create a financially-savvy community

Financial Futures

Play Episode Listen Later Mar 10, 2022 34:02


Saving used to be simple. But as our society has advanced, so have our financial needs, which has made things a lot more complicated. Phone contracts, tuition fees, direct debits for endless streaming services - the list of bills we have to manage seems to be constantly growing, and savings accounts and piggy banks are no longer enough to help us reach our financial goals. The challenge of keeping our finances in order has evolved, and now we need to embrace new tools and a new mindset if we're to regain control over our financial wellness.In today's show, we'll be speaking with Nicole Meyers, vice president of strategic account management at Personetics; Nick Woodcock, digital banking executive at FIS; and Eric Bittel, wealth management practice lead at NTT Data Services all about the role financial institutions play in financial wellness. We'll find out how fintechs are helping customers to improve their financial health, and look at some of the new (and potential) tools and services that are helping to put people back in control of their funds.Join us as we discuss why so many of us feel financially unwell, and what some of the barriers are that stop people from building better saving habits and improving their financial literacy. We'll also ask: How are financial institutions promoting financial wellness programs? What are the societal impacts of poor financial literacy? What are fintechs doing in this space to better serve the individual? How do you create engaging, socially-minded, and financially viable wealth management platforms? What does the future of financial wellness and wealth management look like?

Cisco Champion Radio
S9|E9 AI-Enhanced Infrastructure for AIOps

Cisco Champion Radio

Play Episode Listen Later Mar 8, 2022 33:05


Maintaining service levels between users and applications anywhere is top of mind for most IT organizations. With the added scale and complexity introduced by hybrid work and multicloud, network issues are harder than ever to isolate and solve for. Enter artificial intelligence (AI). AI is essential to helping under resourced IT teams. With current and emerging AI-enabled analytics tools, networking teams can identify and respond faster to issues and better deliver on service-level objectives. Join our experts to learn more about current use cases where AI-enabled capabilities are saving time and headaches for many organizations today. Learn more: https://blogs.cisco.com/networking/the-why-and-how-of-ai-enhanced-infrastructure?oid=pstwls028001?dtid=opdcsnc001469 Follow us: twitter.com/ciscochampions Cisco Champion Hosts Joe Houghes (twitter.com/jhoughes), Pure Storage, Senior Solutions Architect Marc Luescher (twitter.com/LuescherMarc), Fesenius Medical Care North America, Networking and Security Architect Vitthal Thutte (twitter.com/Vitthal_Thutte), NTT DATA Services, Network Convergence Advisor Guest Pradeep Kathail, CTO, Enterprise Networking Moderator Amilee San Juan (twitter.com/amileesan1), Cisco, Customer Voices and Cisco Champion Program

The CXO Podcast
The Intelligent Organisation

The CXO Podcast

Play Episode Listen Later Mar 1, 2022 29:34


John Beckford, President of Cybernetics Society and author of The Intelligent Organisation, and Edoardo Tealdi, VP of Digital at NTT DATA Services, talk about how distributed decision making combined with automation technology will allow the intelligent organisation of the future to successfully navigate constant market disruption and build competitive advantage. For more deep dives into the issues facing today's corporate leaders, visit http://cxomag.com/ (cxomag.com)

The Agile World with Greg Kihlstrom
#221: Managing Technical Debt with Imran MacMillan, NTT DATA Services

The Agile World with Greg Kihlstrom

Play Episode Listen Later Feb 25, 2022 30:42


Today we're going to talk about technical debt and how companies can manage this as they continue to feel the effects of pressure to continually modernize and implement more features and services to serve customers effectively.. To help me discuss this topic, I'd like to welcome Imran MacMillan, Director of Application Modernization at NTT DATA Services.

The Agile Brand with Greg Kihlstrom
#221: Managing Technical Debt with Imran MacMillan, NTT DATA Services

The Agile Brand with Greg Kihlstrom

Play Episode Listen Later Feb 25, 2022 30:42


Today we're going to talk about technical debt and how companies can manage this as they continue to feel the effects of pressure to continually modernize and implement more features and services to serve customers effectively.. To help me discuss this topic, I'd like to welcome Imran MacMillan, Director of Application Modernization at NTT DATA Services.

Selling to Enterprises
Greatest Hits - Interview w\ Prasoon Saxena, President at NTT DATA

Selling to Enterprises

Play Episode Listen Later Jan 23, 2022 36:05


 Prasoon Saxena is currently the President of the Manufacturing Business Unit at NTT DATA Services. In this role, he is responsible for profitable growth, industry strategy and client satisfaction through modern, innovative solutions. With more than two decades of global leadership, Prasoon is intensely passionate on driving value, innovation and trust while delivering on business outcomes for his clients. Prior to joining NTT DATA, Prasoon held leadership positions with Dell Services and Wipro Limited.Prasoon shared a Business Head's perspective on what is required for sellers to be successful in today's market and also how a sales leader should help motivate, inspire and build the right sales team for the long run. Prasoon shared many great insights, highly relevant for both the individual contributors and the sales heads, focused on selling to enterprises.Please share your feedback at zia@sellingtoenterprises.com. Thanks for listening.Hiring alert: Prasoon has many sales positions available... please check out the podcast to learn more. If you are interested,  please send me an email.

Global I.Q. with Jim Falk
The U.S. - Japan Alliance ~Economic Impact On North Texas

Global I.Q. with Jim Falk

Play Episode Listen Later Jan 14, 2022 71:03


In the first half of the twentieth century, the United States and Japan navigated a tumultuous relationship. When devastating attacks from both sides during World War II led both countries to a desire to avoid any future conflict, a strong alliance formed. Today, that alliance has grown into a closely intertwined friendship, as the American and Japanese economies work together for mutual benefit. Increasingly, North Texas is playing an important role in this critical alliance. More than 170 Japanese companies, including major companies like Toyota and Fujitsu, have made their homes in North Texas and provided job opportunities and services to the region. In this program, we'll dive into how DFW came to be a desired destination for Japanese businesses, explore the attraction and the mutual benefits to our population and the greater U.S. economy. Panelist: Yasuhiro Uozumi is the executive director of Keidanren USA in Washington DC. He has been with the organization for more than 20 years. Uozumi is a certified public accountant and is known for his expertise in accounting, taxation, industrial policies, transportation, and emerging markets. His previous experience includes roles as secretary to the Keidanren chairman and as a researcher in accounting for the Program on U.S.-Japan Relations at Harvard University's Weatherhead Center for International Affairs. He holds a B.A. in economics from the University of Tokyo and an M.B.A. from the University of Oxford. Panelist: Masahiro (Mark) Ikeno is president and CEO of NEC Corporation America, a biometrics, communications technology, and IT solutions firm. In his current role, Ikeno manages business strategy, operations, and company leadership. Ikeno's more than 30-year career has included management roles in international solutions sales for multiple organizations across several continents. He holds a bachelor's degree in theoretical physics from Kyoto University. Panelist: Yoichiro Suzuki is the senior vice president of Corporate Collaboration for NTT DATA Services. With 20 years of experience, including previous employment with the parent company, NTT DATA Corporation, he serves as a liaison to leadership in Japan and to other Japanese-based operations as well as a member of the board of directors at NTT DATA International L.L.C. He holds a bachelor's degree in economics from Hitotsubashi University in Tokyo. Moderator: Shanti Shoji has served as Director of Programs for Sasakawa Peace Foundation USA since 2020 and has spent her entire career in U.S.-Japan relations. After working in Japan for six years in international exchange, she moved to Washington, DC where she worked at the Embassy of Japan and co-founded a U.S.-Japan virtual exchange organization for youth. Shoji has a M.A. in international communications from American University's School of International Service and her B.A. in Japanese language and international studies from the University of Oregon. . . Do you believe in the importance of international education and connections? The nonprofit World Affairs Council of Dallas/Fort Worth is supported by gifts from people like you, who share our passion for engaging in dialogue on global affairs and building bridges of understanding. While the Council is not currently charging admission for virtual events, we ask you to please consider making a one-time or recurring gift to help us keep the conversation going through informative public programs and targeted events for students and teachers. Donate: https://www.dfwworld.org/donate

A Second Opinion with Senator Bill Frist, M.D.
161 - Special Telehealth Academy Episode with Dr. Mike Petersen, Chief Clinical Innovation Officer of NTT DATA Services

A Second Opinion with Senator Bill Frist, M.D.

Play Episode Listen Later Jan 10, 2022 54:24


We're sharing with you a special discussion we had at the end of last year with Dr. Michael Petersen, who in 2021 served as the Chief Clinical Innovation Officer of NTT DATA Services.  Dr. Mike is a pediatric emergency medicine physician, served in the U.S. Army, and brings over 20 years of deep health industry knowledge of emerging technologies and strategy.  Today, he is at PwC as Managing Director - Clinical Health Transformation Lead. With his early childhood spent in a Vietnamese orphanage, his personal life experiences have informed his executive leadership in addressing complex issues of health equity. Dr. Mike and I came together as a part of an immersive Telehealth Academy series organized by the Nashville Entrepreneur Center's Project Healthcare, The Disruption Lab, and Sage Growth Partners.  Thank you to the event organizers for letting us share this discussion with our A Second Opinion audience.

Healthcare IT Today Interviews
Involving Clinicians & Understanding Patient Demand are Key to Care-at-Home

Healthcare IT Today Interviews

Play Episode Listen Later Dec 7, 2021 10:50


Patients want to recover and receive care in the comfort of their home. Implementing care-at-home services is surprisingly challenging. Healthcare IT Today sat down with experts from NTT Data Services Key to understand the key success factors for starting up care-at-home programs. Learn more about NTT Data Services: https://us.nttdata.com/ Find more great Health IT Content: https://www.healthcareittoday.com/

care patients implementing involving clinicians ntt data services healthcare it today
The Digital Supply Chain podcast
Data Driven And Connected Supply Chains - A Chat With NTT DATA Services Baskar Radhakrishnan

The Digital Supply Chain podcast

Play Episode Play 20 sec Highlight Listen Later Nov 5, 2021 21:48 Transcription Available


It has been a while since I dedicated a podcast to data-driven supply chains, so I reached out to Baskar Radhakrishnan, a Senior Director at NTT DATA Services to invite him to come on the podcast to discuss them.We had a wide-ranging conversation covering what data drive supply chains are, and some of their benefits; how to approach rolling out data-driven supply chains, and the future of supply chains.  I learned loads, I hope you do too...If you have any comments/suggestions or questions for the podcast - feel free to leave me a voice message over on my SpeakPipe page or just send it to me as a direct message on Twitter/LinkedIn. Audio messages will get played (unless you specifically ask me not to).If you want to learn more about how to juggle sustainability and efficiency mandates while recovering from pandemic-induced disruptions, meeting growth targets, and preparing for an uncertain future, check out our Oxford Economics research report here.And don't forget to check out the 2021 MPI research on Industry 4.0 to find out how to increase productivity, revenues, and profitability for your operations. This global study examines the extent to which manufacturers deploy Industry 4.0 in their business and the benefits it brings.And if you liked this show, please don't forget to rate and/or review it. It makes a big difference to help new people discover it. Thanks.And remember, stay healthy, stay safe, stay sane! 

Progress, Potential, and Possibilities
Lisa Esch & Dr. Michael Petersen, M.D. - NTT Data Services - Re-Imagining Health and Wellbeing

Progress, Potential, and Possibilities

Play Episode Listen Later Oct 7, 2021 43:09


NTT (http://www.global.ntt/) is a Japanese telecommunications company headquartered in Tokyo, Japan. NTT DATA Services (https://www.nttdata.com/global/en), is a global digital business and IT services leader focused on a range of business services, including cloud, data and applications, and which has recently embarked on an ambitious new initiative, as part of their goal "To Change The Future For Good", towards Re-Imagining Health and Well-Being, towards what NTT defines as a more human-empowered, knowledge-driven and technology-enabled approach. Lisa Esch is Senior Vice President-Healthcare Provider, Digital Health, Innovation, & Industry Offerings, at NTT DATA Services, where she oversees solutions and offering development, as well as their Go-To-Market strategy within the vertical and serves as the subject matter expert in the client engagements. Lisa has an extensive background in disruptive technologies, healthcare innovation, strategic planning, and business process improvement. Before joining NTT Data Services, Lisa was a Senior Healthcare Executive with DXC Technology, and Computer Science Corporation, where she served as the Chief Innovation Officer- Providr Healthcare. Along with her executive career, Lisa has served on the boards for Empower Education International, Children's Heart Alliance, Head Start Health, and Student for Student. She began her healthcare career as a Registered Dietitian. Lisa graduated with a Bachelor of Science in Nutrition, from the University of Nebraska, Lincoln, and completed Graduate Studies in Public Administration from the University of Colorado at Colorado Springs. Lisa is Yellow Belt Certified in Spartans Sales Training and holds a Certificate in Medical Nutrition & Dietetic Internship from the University of Nebraska Medical Center. Dr. Michael Petersen, M.D., is Chief Clinical Innovation Officer at NTT DATA Services. Dr. Petersen is dedicated to helping clients solve complex challenges around health equity and social care, in which data, analytics and technology can be applied to make a meaningful shift towards positive human-centric healthcare experiences. Michael joins NTT DATA from Accenture, where he helped shape the firm's health equity point of view, capabilities and ecosystem. Before working in healthcare IT, he was an emergency medicine pediatrician at several large health systems, including five years as Chief of Pediatrics at Barnes-Jewish St. Peters Hospital. Prior to that, Michael served several years in the United States Army developing his leadership skills. Michael earned his Doctor of Medicine (M.D.) from The University of Texas Health Science Center at Houston, and did his Pediatric / Emergency Pediatric residency / fellowship at Washington University in St. Louis.

The Shape of Work
#101 'The Great Resignation' and 'The Great Experiment' - Kim Curley on the renewed focus on organization culture, and the human side of business

The Shape of Work

Play Episode Listen Later Sep 1, 2021 33:15


“My number one job as a leader is to get stuff out of the way so that my great people can do the great jobs that I hired them to do.”Kim Curley has spent her career focused on the human side of the business, enabling leaders and their organizations to do more, do better, and thrive through change. As the Vice President - Workforce Readiness Consulting for NTT DATA Services, Kim leads consultants focused on solving clients' most complex challenges by designing and implementing programs to address the people, process, and technology aspects of the business.Named an ‘NTT DATA Game Changer' for her dedication to client and team success, Kim is also one of the founders of NTT DATA's ‘Women Inspire NTT DATA (WIN)' employee resource group.In this episode of The Shape of Work podcast, we discuss with Kim:The meaning of ‘Workforce Readiness'‘The Great Resignation' - employee migration and what this means for employersHow the growth of the gig economy signals a tectonic shift in the workforceHow up-skilling your workforce benefits your organization: building the poolMistakes leaders might make during the pandemic, in terms of change managementThe Great ResignationPeople are leaving their current employer and are aggressively on the lookout for something better. A place that has a different culture offers a better salary or has core values that sync with the employee or anything. People are changing jobs like never before.Such situations compel talent and resource managers to find out a solution. Suppose you look closely at the work culture that everyone fancies. In that case, you will realise that companies are taking severe measures to retain their top talent: from employee engagement activities online to mid-term appraisals, promotions, on-site opportunities, annual bonuses, and whatnot.Sharing her thoughts on the ongoing trend called “The Great Resignation”, Kim says, “Yes. Reports say that around 40-50% of people are open to a job change right now. In April and May, over seven and a half million people quit their jobs, which is just double of what happened at the same time-frame last year.”“Whenever somebody leaves an organisation, you lose 50-75% of their annual salary in attempting to replace them both in terms of the learning curve for the person when you get them in, the cost of recruiting, the cost of training etc.,” she adds.  The Great ExperimentWhile emphasizing on companies focusing on their people, she says, “Two years ago, how many companies did you hear talking about wellness? Or the importance of culture? We never talked about it. So, one of the biggest impacts of this pandemic is this shift in perspective.”“The great resignation is going to trigger the Great Experiment because none knows what it's going to look like for a while. And that's not because the pandemic is continuing but because its impacts are continuing too. And it'll take us a while to figure out what a workplace means,” she continues.Because of remote working, everyone has a different set of priorities. Employees are managing office work along with several other things that they were not bothered about earlier.Follow Kim on LinkedInProduced by: Priya BhattPodcast host: Abhash Kumar

Selling to Enterprises
A Business Leader's Perspective - Prasoon Saxena, President at NTT DATA

Selling to Enterprises

Play Episode Listen Later Aug 29, 2021 36:05


Prasoon Saxena is currently the President of the Manufacturing Business Unit at NTT DATA Services. In this role, he is responsible for profitable growth, industry strategy and client satisfaction through modern, innovative solutions. With more than two decades of global leadership, Prasoon is intensely passionate on driving value, innovation and trust while delivering on business outcomes for his clients. Prior to joining NTT DATA, Prasoon held leadership positions with Dell Services and Wipro Limited.Prasoon shared a Business Head's perspective on what is required for sellers to be successful in today's market and also how a sales leader should help motivate, inspire and build the right sales team for the long run. Prasoon shared many great insights, highly relevant for both the individual contributors and the sales heads, focused on selling to enterprises.Please share your feedback at zia@sellingtoenterprises.com. Thanks for listening.Hiring alert: Prasoon has many sales positions available... please check out the podcast to learn more. If you are interested,  please send me an email.NTT DATA Career Page: https://careers-inc.nttdata.com/search/?createNewAlert=false&q=sales&locationsearch=United+States

Passionate Pioneers with Mike Biselli
Solving Healthcare’s Complexities with Dr. Michael Petersen

Passionate Pioneers with Mike Biselli

Play Episode Listen Later May 24, 2021 40:36


This episode’s Community Champion Sponsor is Adaptrack. To learn how Adaptrack is helping healthcare avoid malpractice, burnout & administrative risks: https://www.adaptrack.com/ (CLICK HERE) --- As a nationally recognized thought leader on health equity, community, and social health, our next guest has dedicated his work and mission to solving healthcare’s complexities through thoughtful innovation.  Dr. Michael Petersen, Chief Clinical Innovation Officer at NTT Data Services, joins us to discuss how his journey as an emergency medicine pediatrician at several large health systems, including five years as Chief of Pediatrics, has positioned him to drive industry value through patient-centric experiences, data analytics, and leading-edge technologies.  Additionally, Dr. Petersen shares why the power of partnerships is critical to solving the issues that have held the healthcare industry back for so long.  Join us for this conversation as we continue to work together to move the health of our nation forward. Let’s go!  Episode Highlights: Why Dr. Petersen’s childhood was so impactful on his life journey How innovation will continue to positively shape the healthcare industry Dr. Petersen’s call-to-action to other industry leaders About our Guest:  Dr. Michael Petersen is a transformative physician executive and Chief Clinical Innovation Officer at NTT DATA Services in the healthcare provider consulting practice.  He’s focused on helping clients solve complex challenges by bringing NTT DATA Services unique innovative capabilities that drive value by continuously putting the patient and health care provider first, through patient centric experiences, data, analytics, and leading-edge technologies.  Dr. Petersen brings over 20 years of deep health industry knowledge of emerging technologies, strategy and consulting that drives value for clients.  As an industry recognized thought leader on health equity, community, and social health, he brings proven experience in helping clients understand and address the complexities of solving the social determinants of health while bringing a sophisticated approach on focused return on investments. As a seasoned physician executive, Dr. Petersen leverages his clinical leadership as an emergency medicine pediatrician at several large health systems including 5 years as Chief of Pediatrics. He developed his proven empathetic leadership skills while serving in the United States Army and during his clinical career. Links Supporting This Episode: NTT DATA website: https://us.nttdata.com/en (CLICK HERE) Dr. Michael Petersen LinkedIn page: https://www.linkedin.com/in/michael-petersen-md/ (CLICK HERE) Dr. Michael Petersen Twitter page: https://twitter.com/MPETERSEN_MD (CLICK HERE) Clubhouse handle: @mikebiselli Mike Biselli LinkedIn page: https://www.linkedin.com/in/mikebiselli (CLICK HERE) Mike Biselli Twitter page: https://twitter.com/mikebiselli (CLICK HERE) Visit our website: https://www.passionatepioneers.com/ (CLICK HERE) Subscribe to newsletter: https://forms.gle/PLdcj7ujAGEtunsj6 (CLICK HERE) Guest nomination form: https://docs.google.com/forms/d/e/1FAIpQLScqk_H_a79gCRsBLynkGp7JbdtFRWynTvPVV9ntOdEpExjQIQ/viewform (CLICK HERE) Support this podcast

Better Tech
Building an agile organization

Better Tech

Play Episode Listen Later May 19, 2021 19:19


A modern CTO needs to be a tech-visionary, a fast learner who is driven to achieve market success. The role is becoming more nuanced and specialized as Paul Twigg, CTO NTT Data Services explains. Paul explores how today’s CTO keeps agility at the heart of all the business functions and roadmaps that follow. --- Send in a voice message: https://anchor.fm/bettertech/message

cto agile ntt data services
The Cyber Ranch Podcast
Enterprise Security Architecture: A $110b Case Study w/ John Petrie

The Cyber Ranch Podcast

Play Episode Listen Later Apr 28, 2021 27:53


With us today is John Petrie, Counselor to the NTT Global CISO. He is responsible for managing the growing internal security challenges for the NTT operating companies across the globe. Retired in 1996 from the Marines John began his career in multiple security positions. He shares that his major responsibility of today is creating the enterprise security architecture (“ESA”) for NTT. Allan used to work for NTT DATA Services, and shares that John is working for the ultimate parent company of the NTT global conglomerate – a full 3 companies of inheritance between John's company and Allan's former company. John shares just how big NTT really is throughout 180 countries. Altogether there are 986 companies worldwide, generating over $110 billion in revenue each year. NTT is #62 on the Global Fortune 500. John shares the full gamut of what an enterprise security architecture really is, how important it is and what it does. There are nine principles to building his ESA, and John outlines them while acknowledging that it is different for every company. Nowadays, the systems designed are for mobility, usability, management, and innovation around the core. Simplicity and resilience are a must! Further on down the show, Allan and John discuss the 3-year cycle of both technology and business planning, and that not everything is a “one size fits all”. In addition, they talk about mixing and matching popular ESA models, and what that means to the framework. There is a bit of discussion surrounding what it means to “have a seat at the table” as an information security executive. Everyone needs to be on the same page, to have business buy-in and to create strong business relationships. Security is one of those business voices, and everyone is in it together. In closing, Allan and John talk about how the focus is not only on technology but on governance and training to get ready for implementation. Along with this, there are fundamental strategic decisions to be made, but ultimately on the large scale it is all about execution and governance. Key Takeaways: 0:24 Introduction of John Petrie 1:27 How John broke into cyber and how his job looks today 3:08 We get the lo-down on how big NTT really is 4:55 Everything you need to know about ESA 6:46 John shares the 9 principles that provide a foundation for his ESA 6:55 “Aligned Independence” 7:44 “Standards-Based” 7:53 “Manage the Risk” 8:15 “Platform-Based Architecture” 9:49 “Design for Mobility and Usability” 10:00 “Innovate Around ‘The Core'” 10:32 “Simplicity and Resilience” 10:36 Global Remote Work at nearly 100% 11:30 “Supporting Digital Transformation & Strategic Plan” 13:04 Allan and John discuss 1-, 3-, and 5-year cycles 14:40 Not everything is one size fits all 17:02 Length of the process John is currently in 19:15 What occurs during this process 20:44 John shares the plan goal 22:33 The one directive from their CEO 24:16 Fundamental strategic decision 26:41 The large scale 27:31 The key takeaway from this entire discussion according to John Links: Learn more about John on LinkedIn Follow Allan Alford on LinkedIn and Twitter Learn more about Hacker Valley Studio and The Cyber Ranch Podcast Sponsored by our good friends at Axonius

PayPod: The Payments Industry Podcast
What Millennials Want From Their Banks with Wayne Busch and Michael Goodman of NTT DATA Services: Ep 165

PayPod: The Payments Industry Podcast

Play Episode Listen Later Apr 20, 2021 27:45


Millennials, as well as Gen Xers, represent important demographics for banks and fintechs. But what offerings do Millennials want to see in particular? NTT DATA Services recently surveyed 5,000 banking customers to answer some of these questions. Listen along as Wayne Busch, President of NTT Data Services, and Michael Goodman, VP, Business Insights join the show to discuss. Find show notes and more at: https://www.soarpay.com/podcast/