The Modern Facilities Management Podcast

SummaryIn this episode, Griffin Hamilton is joined by industry veteran Michel Theriault to unpack a recurring pain point in facilities management: the lack of fit-for-purpose tools and the undervaluation of FM's strategic role. With decades of experience in in-house, outsourced, and consulting environments, Michel shares compelling insights on:Why many organizations still use subpar or misaligned systems (like IT helpdesks) to manage complex FM needsThe consequences of not advocating for specialized FM software (like CMMS or CAFM platforms)How poor interdepartmental collaboration—especially with IT—can derail initiatives for yearsThe importance of positioning FM as a strategic function, not just a tactical onePractical advice for facility managers to gain business fluency, advocate for better tools, and communicate their impactThe value of professional developmentInterested in learning more? Reach out to Michel on LinkedIn

This weeks guest is David Stephenson, Studio Principal (Smart Building Studio) at Little Diversified Architectural ConsultingIn this episode, Griffin and David talk about the evolution of smart building technology and its implementation in facilities management. David shares his extensive experience in the industry, discussing the challenges faced by facility managers, the importance of change management, and best practices for technology adoption. If you'd like to learn more about Little's Smart Building Studio, check out their brochure here. 00:00 Introduction to Smart Building Technology03:01 David's Journey in Facilities Management05:48 Challenges in the FM Industry09:01 Best Practices for Change Management12:01 Implementation Strategies for Technology15:04 Integrating Smart Building Technologies18:06 Taking the First Steps in Tech Adoption

In this episode of the Modern Facilities Management Podcast, Griffin Hamilton interviews John Kunzier, president of Invisible Sun Technology. They discuss the importance of technology in facilities management, particularly IoT solutions that enhance efficiency and productivity. John shares insights on the challenges of tight margins in the industry and how small changes can significantly impact the bottom line. The conversation also covers innovative technologies like Proof of Presence, which improve service delivery and shift management from reactive to proactive. John emphasizes the value of data in justifying operational decisions and the importance of curiosity in driving career development.Enjoy!00:00 Introduction to John Kunzier and Invisible Sun Technology02:50 The Importance of Technology in Facilities Management05:58 Understanding Margins and Cost Efficiency09:04 Innovative Solutions: Proof of Presence Technology12:09 Shifting from Reactive to Proactive Management14:55 Addressing Employee Concerns with Monitoring Technology17:49 The Value of Data in Facilities Management21:01 Curiosity as a Driving Force in Career Development

In this episode of The Modern Facilities Management Podcast, Griffin sits down with Dr. Tim Unruh, Executive Director of the National Association of Energy Service Companies (NAESCO) and former Deputy Assistant Secretary for Renewable Power at the U.S. Department of Energy. Dr. Unruh breaks down how Energy Service Companies (ESCOs) are helping public institutions like K–12 schools, universities, and municipalities fund infrastructure improvements without upfront capital—while reducing energy costs, improving occupant comfort, and creating long-term operational resilience.If energy efficiency, capital planning, or deferred maintenance are top of mind for your organization, this is a must-listen conversation.ResourcesNational Association of Energy Service Companies (NAESCO)NAESCO ESCO MembersNAESCO Accredited MembersU.S. Department of Energy (DOE)Federal Energy Management Program (FEMP) (DOE)Energy Savings Performance Contract Campaign (SCEP, DOE)Energy Services Coalition (ESC)National Association of State Energy Officials (NASEO)

In this episode of the Modern Facilities Management Podcast, ⁠Griffin Hamilton⁠ interviews ⁠Scott Christopher⁠, Senior Director of Facility Operations at the historic ⁠Fox Theatre⁠ in Atlanta, GA.Scott shares insights into his extensive career in facilities management, the unique challenges of maintaining a 95-year-old venue, and the importance of balancing historical preservation with modern technology. He discusses operational strategies for maintenance, sustainability efforts, and the impact of mentorship on his career.Chapters00:00 Introduction to the Fox Theater and Scott Christopher11:50 Operational Strategies for Maintenance and Repairs20:38 Sustainability Efforts and Waste Management27:05 Mentorship and Career ImpactEnjoy!

In this episode of the Modern Facilities Management Podcast, Griffin Hamilton interviews Brandon Gorman, a facilities manager at Omnicell. They discuss Brandon's journey into facilities management, the importance of technology in the industry, and the challenges of implementing new software solutions. Brandon shares his experiences in overcoming resistance to change, the role of AI in enhancing efficiency, and the significance of mentorship in his career development.Enjoy!

In this episode of the Modern Facilities Management Podcast, Griffin Hamilton interviews Chuck Ridgeway, Automation Technology Manager at Horner AutomationThey discuss the importance of automation in facilities management, the hesitations surrounding its adoption, and the critical role of data in driving efficiency and sustainability. Chuck shares insights on starting small with automation initiatives, the significance of intelligent systems, and the future of machine learning in the industry. Enjoy!Chapters00:00 Introduction to Automation in Facilities Management04:05 Understanding Automation and Its Misconceptions06:15 Starting Small: The First Steps in Automation08:05 The Role of Data in Automation11:50 Leveraging Existing Technology for Data Collection15:14 Looking Ahead: Machine Learning in Facilities Management17:09 Key Takeaways and Final Advice

In this episode of the Modern Facilities Management Podcast, host Griffin Hamilton sits down with Rich Rodgers, Director of Facilities at Ballpark Village in St. Louis, to discuss best practices in vendor relationships and the importance of effective facility leadership. Rich shares his unique career journey—starting as a police officer before transitioning into facilities management, navigating the challenges of managing Motel 6 locations, and eventually taking on leadership roles in large-scale property management. His experience in turning around struggling properties provides valuable lessons on building vendor partnerships, cost management, and strategic facility improvements. Key takeaways include: The importance of reframing vendor relationships as partnerships, actively listening to vendor insights, and maintaining open lines of communication. Cost-effective facility improvements, such as cleaning, painting, and landscaping, that create an immediate impact and set the tone for larger investments. How vendor engagement and accountability drive long-term success, including strategies for negotiating fair pricing without damaging relationships. Insights into Rich's new venture, Maintenance Marketplace, a technology-driven platform connecting property managers and real estate agents with vetted vendors.

In this episode of the Modern Facilities Management Podcast, host Griffin Hamilton welcomes Chris Gist, a portfolio leader at Trane with over 22 years of experience in HVAC and building controls. Chris shares his wealth of knowledge on the rapid advancements in HVAC technology and how they are shaping the future of facilities management. Key takeaways from the episode include the importance of starting with quick wins to build momentum for technological upgrades and energy savings, the potential of data analytics to identify root causes of equipment issues, and the evolution of facility managers into data-driven decision-makers. Chris highlights how small projects can lead to significant improvements and fund larger initiatives over time. He also discusses the sustainability goals driving the adoption of smart building technologies and the need for businesses to leverage existing systems while transitioning toward fully connected ecosystems. The conversation dives into the growing importance of data, AI, and machine learning in optimizing building performance, reducing energy consumption, and modernizing older facilities. Chris provides valuable insights into the challenges of retrofitting legacy systems and the critical role of connected ecosystems in achieving operational efficiency.This episode is packed with actionable insights for facility managers looking to embrace innovation and stay ahead in an evolving industry. Interested in closing the skills gap? Check out our friends at Interplay Learning!

On this episode of the Modern Facilities Management Podcast, Griffin Hamilton interviews Dave Tibbetts, the Chief Safety Officer at Highwire. They discuss the evolving landscape of safety management, particularly in relation to contractor relationships and risk mitigation. Dave shares insights from his career journey, the importance of understanding contractor risks, and the emerging concept of Serious Injury and Fatality (SIF) potential. The conversation emphasizes the need for data-driven approaches to safety metrics and the importance of fostering partnerships with contractors to improve safety outcomes.Enjoy! Chapters 00:00Introduction to Safety Management and Contractor Relationships 06:10Understanding Contractor Risks 11:57The Concept of SIF Potential 17:52Engaging Contractors in Safety Conversations 24:07Personal Influences in Safety Career Interested in closing the skills gap? Check out our friends at Interplay Learning!

On this episode of the Modern Facilities Management podcast, Griffin Hamilton speaks with Richard Boothman and Jamie Tuinstra from Modine about their experiences in the heating industry, the transition from the UK to the US market, and the importance of heating efficiency and fuel sources. They discuss the challenges and opportunities in the market, the significance of preventative maintenance, and emerging technologies such as air to water heat pumps. Enjoy! Chapters 00:00Introduction to Modine and Its Leaders 02:59Transitioning from the UK to the US Market 06:00Understanding Modine's Market Position and Product Offerings 09:04Heating Efficiency and Fuel Sources 12:02Evaluating Equipment for Future-Proofing Facilities 14:53The Importance of Preventative Maintenance 17:51Emerging Technologies in Heating Systems 24:09Personal Influences and Career Reflections Interested in closing the skills gap? Check out our friends at Interplay Learning!

On this episode of the Modern Facilities Management Podcast, Griffin Hamilton interviews Alex Carlson, VP of Facilities Management Services at FineTune. Alex discusses his career journey from retail operations at Target to his current role at FineTune, where he focuses on expense management for facilities services. They dive into the importance of auditing, building strong supplier relationships, ensuring quality in service delivery, and the impact of mentorship and personal influences on career development.Enjoy!Chapters00:00Introduction to Facilities Management and Alex Carlson04:19Career Journey: From Retail to Facilities Management08:54Understanding FineTune: Solutions for Expense Management12:40The Role of Auditing in Facilities Management19:49Building Strong Supplier Relationships21:28The Importance of Ongoing Audits24:49Ensuring Quality in Facilities Management28:28Personal and Professional InfluencesInterested in closing the skills gap? Check out our friends at Interplay Learning!

On this episode of The Modern Facilities Management Podcast, host Griffin Hamilton speaks with Tom Ricciardelli, President and Founder of SelectTech, about the innovative approach to sustainable flooring solutions. Tom shares his journey into the recycling industry, the unique interlocking flooring technology developed by Select Tech, and the importance of considering total cost of ownership in flooring projects. The conversation also delves into sustainability practices, market trends, and the significance of mentorship in business.Enjoy!Chapters00:00Introduction to Sustainable Flooring Solutions02:58The Journey into Recycling and Flooring06:00Best Practices for Flooring Selection08:59Sustainability in Flooring: A Deeper Dive12:00Market Trends and Innovations in Flooring15:04Mentorship and Learning in BusinessInterested in closing the skills gap? Check out our friends at Interplay Learning!

On this episode of the Modern Facilities Management Podcast, Griffin Hamilton interviews Yaron Dycian from Wint.AI, discussing the critical issues of water management in buildings. They explore the significant waste of water, the financial implications of leaks, and how Wint leverages AI for anomaly detection and predictive analytics to optimize water usage. The conversation also touches on proactive measures facilities managers can take and the future of water management technology in buildings.Chapters00:00Introduction to Wnt and Water Management03:01The Impact of Water Waste05:55Leveraging AI for Water Management09:00Insights and Analytics in Water Usage12:04Proactive Measures for Water Management14:59Future of Water Management in Facilities17:57Career Influences and Closing ThoughtsInterested in closing the skills gap? Check out our friends at Interplay Learning!

In honor of National Custodian Day (10/2), we're revisiting the interview with Perry Shimanoff. Perry is a seasoned expert with 35 years of experience in educational and government facilities maintenance. Perry is a Certified Master Custodial Trainer with ISSA's Cleaning Management Institute (CMI). He is the founder and president of MC2 Management and Communication Consultants and has been involved in training both managers and frontline cleaning staff for more than 40 years. Shimanoff is a member of the Indoor Health Council (IHC), the International Custodial Advisors Network (ICAN), and the IICRC standards committee.We delve into the crucial role that technology plays in facilities management, the value of preventive maintenance, and the often underappreciated importance of custodians in the ecosystem. Don't miss Perry's data-driven insights that can drive efficiencies in your facilities management strategy.Interested in closing the skills gap? Check out our friends at Interplay Learning!

In this episode of the Modern Facilities Management Podcast, host Griffin Hamilton interviews Gretchen Schimelpfenig, a professional engineer specializing in civil and architectural engineering with a focus on sustainable design and construction. Gretechen is currently a Sr. Energy Engineer at Energy Resources Integration.The conversation explores Gretchen's journey into project management, the definition and research of emerging technologies, and the balance between energy savings and secondary benefits in facilities management. They discuss future trends in sustainability, the comparison of US and global approaches to technology, and the importance of mentorship in professional growth.Enjoy!Chapters00:00Introduction to Gretchen Schimelpfenig02:41The Journey to Project Management04:30Defining Emerging Technologies05:59Researching Emerging Technologies09:43Balancing Energy Savings and Secondary Benefits12:02Applying Research to Project Management15:51Future Trends in Sustainability18:10Comparing Global Approaches to Sustainability20:53Finding Gretchen's Work and InfluencesResourcesEmerging Technology studies:Ice Arena Vortex Water TreatmentCEA and Greenhouse HVAC Market & Technology StudySmart Controls for Data-Driven Indoor Agriculture Field EvaluationEnabling Non-Residential Electrification and Efficiency with Fault Managed Power Systems (FMPS)Recent ArticlesIntegrated HVAC Systems for Cannabis Cultivation Have the Lowest Life Cycle Cost How New Energy Codes Are Affecting Greenhouse GrowersInterested in closing the skills gap? Check out our friends at Interplay Learning!

SummaryDavid Jones, Director of Estates and Facilities at the University Hospital of Southampton, discusses the impact of backlog maintenance in healthcare buildings on patient harm. During the interview, he shares his research on the link between estate infrastructure and patient outcomes, highlighting the need for evidence-based design in older hospitals. David explains his use of AI and data analysis to identify infrastructure incidents and their impact on patient care. He emphasizes the importance of collecting data and presenting evidence to influence policy and secure funding for backlog maintenance. He also encourages facilities managers to engage in research and advocate for the value of their role in healthcare facilities.TakeawaysBacklog maintenance in healthcare buildings can have a direct impact on patient outcomes and safety.There is a lack of evidence-based research on the link between estate infrastructure and patient harm.Collecting data on infrastructure incidents and their impact on patient care is crucial for securing funding for backlog maintenance.Facilities managers should engage in research and advocate for the value of their role in healthcare facilities.Check out David's Doctoral Research Survey hereChapters00:00Introduction and Background02:57The Impact of Backlog Maintenance on Patient Outcomes06:08The Need for Evidence-Based Design in Older Hospitals09:14Using AI and Data Analysis to Identify Infrastructure Incidents12:05Influencing Policy and Securing Funding for Backlog Maintenance14:55The Role of Facilities Managers in Healthcare FacilitiesInterested in closing the skills gap? Check out our friends at Interplay Learning!

Kelly Kuntz, President of Submeter Solutions, discusses the importance of submetering in property management and the benefits it offers. Submetering allows property owners to allocate utility costs to tenants based on their actual usage, resulting in fair and accurate billing. By implementing submetering, property owners can reduce costs, promote conservation, and have more control over utility expenses. The interview with Kelly also touches on the role of technology in submetering, including leak detection and data analysis. Overall, submetering is becoming more common in the industry, and advancements in technology are making it easier and more efficient to implement.Chapters00:00Introduction and Overview of Submetering05:09The Benefits of Submetering and Cost Reduction11:18The Role of Technology in Submetering and Leak Detection18:41The Future of Submetering in the IndustryInterested in closing the skills gap? Check out our friends at Interplay Learning!

SummaryJoey Klein, EVP at JLL and host of TechTalk, discusses the impact of urban development on facilities management and the importance of authenticity in building spaces. He also talks about the changing dynamics of the tech industry and the role of AI in real estate leasing. TakeawaysUrban development has transformed cities like Atlanta, leading to the repurposing of old buildings and the need for authentic spaces.Companies evaluating new properties should start the process at least 18 months in advance, considering factors like supply, demand, and the transactability of landlords.Chapters00:00Introduction and Background06:39The Impact of Urban Development on Facilities Management13:49The Changing Dynamics of the Tech Industry16:33The Role of AI in Real Estate Leasing18:42Evaluating Properties: Factors to Consider21:58The Importance of Time in the Decision-Making ProcessInterested in closing the skills gap? Check out our friends at Interplay Learning!

On this episode, Griffin Hamilton interviews John Lose, a facilities engineering manager at FMC Corporation, about sustainability and net zero emissions. John has over 14 years of commercial R&D lab and office facility management experience with responsibilities ranging from management of MEP design firms, capital project execution, strategic planning, energy and energy efficiency as well as sustainability.  TakeawaysEnergy efficiency is a crucial first step towards achieving net zero emissions.Facilities managers should focus on reducing energy consumption and engaging staff in energy-saving practices.There are three scopes of emissions: scope one (on-site emissions), scope two (emissions from procured energy), and scope three (emissions from third-party tenants and transportation).Microgrids provide resiliency and reliability by allowing facilities to generate and distribute their own energy.Facilities managers can position themselves as strategic partners by implementing energy efficiency measures, procuring renewable energy, and creating a culture of sustainability.Sustainability efforts can also have a positive impact on recruiting top talent.ResourcesScope 1 and Scope 2 Inventory Guidance | US EPAJohn Lose | LinkedInInterested in closing the skills gap? Check out our friends at Interplay Learning!

SummaryIn this episode, Joe Sharp of Meadowbrook Facility Services shares his journey from being a facility manager of QSRs to creating Meadowbrook Solutions, a company that handles its own repairs and services. He emphasizes the importance of providing quality service, building trust, and adding value to the operators he works with. Joe also discusses his approach to creating content and networking on social media.TakeawaysOrganic growth can be achieved by providing quality service and building trust with operators.Adding value and consistently meeting expectations are key to establishing long-term relationships with clients.Creating valuable content and networking on social media can lead to meaningful connections and opportunities for growth.Enjoy!Interested in closing the skills gap? Check out our friends at Interplay Learning!

Clinton Fairbanks, founder and managing director of Soji REFM Advisory, discusses the future of Facilities Management and the impact of technology. TakeawaysBeing a Futurist in facilities management means continuously looking for ways to improve and innovate.The four pillars of technology in FM are software, hardware, AI automation, and innovation.Technology platforms in facilities management will rapidly improve in the next few years, with AI playing a significant role.Robotics can fill the labor gap in facilities management and enhance the work of technicians.Embracing change, collaboration, and viewing service providers as strategic partners are key to successful organizations in FM.Chapters00:00Introduction and Background03:01The Future of Facilities Management06:10The Role of Robotics in Facilities Management09:28Embracing Change and CollaborationInterested in closing the skills gap? Check out our friends at Interplay Learning!

This weeks guest is Dr. Jake Smithwick, a professor at the University of North Carolina in Charlotte. Jake and his team have assisted hundreds of owners improve performance outcomes across thousands of projects ($15+ Billion of procured services in construction, IT, auxiliary services, design, healthcare, insurance, and more). His industry experience also includes field inspection of nearly 2,000 roofing systems (74 million square feet) across the United States, and six years in the US Air Force Reserve (civil engineering squadron).On this episode, Dr. Smithwick discusses the role of AI in facilities management, including: The value of mentorship in the FM industry and the positive impact AI can have in knowledge transfer and enhancing FM practices. The fear of the unknown and the skepticism surrounding AI Practical applications of AI in FM for tasks such as work order scheduling, maintenance planning, and data analysis. Chapters00:00Introduction and Background08:39The Impact and Potential of AI in FM15:31Practical Applications of AI in FM28:31Closing RemarksInterested in closing the skills gap? Check out our friends at Interplay Learning!

Kevin Bee, the District's Operations Manager at Naperville 203, joins the show to share his journey in facilities management, and the importance of creating a culture that embraces change. Kevin started as a custodian and worked his way up, gaining experience in employee relations and eventually becoming a leader. He discusses the challenges of laying the foundation for a culture that embraces change, including the need for consistency and effective communication. Kevin also highlights the importance of explaining the why behind changes and creating a positive culture of growth and mentorship.TakeawaysContinuous learning and staying on top of new technologies and practices is crucial in facilities management.Creating a culture that embraces change requires consistency, effective communication, and explaining the why behind changes.A positive culture of growth and mentorship is essential for attracting and retaining talent in facilities management.Chapters00:00Introduction and Background03:13Starting from the Ground Floor and Climbing the Ladder08:01Embracing Change and Guiding the Culture14:05Creating a Culture of Growth and Mentorship22:55Caring for the Environment and Building a Positive CultureInterested in closing the skills gap? Check out our friends at Interplay Learning!

Annmarie Bhola, Founder of Enhanced Building Solutions, joins the show as this weeks guest.Annmarie is a former plant operator with extensive knowledge in new construction and existing buildings. She focused primarily on MEP commissioning and energy efficient operations and brings 20+ years of industry experience to clients. On this episode, Griffin and Annmarie discuss the importance of standardizing training, and leveraging video content to document tribal knowledge.TakeawaysTraining and documenting tribal knowledge is crucial in facilities management to address the gap caused by turnover and ensure consistent operations.Site-specific training videos are essential to understand the unique requirements of each building and system.Contractor-provided training can lack consistency and may not cover all necessary information, highlighting the need for dedicated training resources.Documentation should be updated regularly to reflect changes in technology and standards.Sound BitesChapters00:00Introduction and Background01:14Identifying the Gap in Facilities Training03:16The Importance of Training Videos04:14The Challenges of Sharing Training Videos05:29The Need for Site-Specific Training06:46The Importance of Consistent Video Training07:44The Challenges of Contractor-Provided Training08:37The Importance of Updated Training Materials09:37Separating Roles and Responsibilities10:36Preserving Tribal Knowledge15:29Addressing the Gap in Documentation20:43The Value of an Outsider's Perspective22:19The Importance of Asking the Right Questions24:59The Necessity of Documentation in a Changing Industry25:02The Impact of Mentors on Career Growth26:29Expressing Gratitude for Mentors27:04ConclusionInterested in closing the skills gap? Check out our friends at Interplay Learning!

This episode features Alex Cummings, CEO of FlowPath, and Doug Donovan, CEO of Interplay Learning.Interplay Learning has developed cutting edge training technology for the essential skilled trades. Users are able to train and practice hands-on learning from any device or even in VR. The FlowPath team has created an industry leading CMMS, focused on simplicity and the user experience for Technicians in the field.  Alex and Doug discuss the importance of using FM technology, like FlowPath, to collect data in real time, and how to effectively leverage data to train and cross-train employees. They also discuss best practices in standardizing training programs, and how this can lead to a better customer experience. Enjoy!Chapters00:00Introduction and Background02:27Interplay Learning's Training Platform05:18Training Students in Trades08:01The Importance of Training for Retention10:40Customer Support and Training12:37Data Collection and Training Programs15:04The Impact of Technology in Facilities Management16:29Standardizing Training Programs21:08Best Practices for Training and Learning24:47The Biggest Impact on Doug's Career26:26The Biggest Impact on Alex's Career28:03ConclusionInterested in closing the skills gap? Check out our friends at Interplay Learning!

Lisa Keys, Founder of COS Consulting, joins the show to discuss Building Condition Assessments (BCAs) and their importance in facilities management. Lisa has 20 years of experience leading operational and facilities management teams within a diverse range of building portfolios in both the non-profit and public sector. On this episode, Lisa highlights the core concepts and components of a BCA, how an organization can leverage a BCA, and where one should begin with a BCA.TakeawaysBuilding condition assessments (BCAs) provide a comprehensive overview of a building's components and their maintenance and capital support requirements.BCAs help organizations understand the costs associated with maintaining and replacing building components and develop long-term capital investment strategies.Risk tolerance and available budget play a crucial role in prioritizing projects identified in BCAs.BCAs can identify opportunities for energy efficiency and sustainable practices within facilities management.BCAs should be viewed as dynamic documents that require regular review and customization to meet the specific needs of each organization.If you're interested in learning more, make sure to reach out to Lisa directly:LinkedInCOS ConsultingEnjoy! Interested in closing the skills gap? Check out our friends at Interplay Learning!

In this episode, Rami Abdelhadi, Executive Director of Facilities Operations at Stanford University, discusses the challenges and strategies for talent acquisition and retention in the facilities management industry. He highlights the importance of apprenticeship programs and cross-training to build a strong pipeline of skilled professionals. Rami also emphasizes the role of facilities in supporting education and research, and the need for soft skills in career progression. TakeawaysApprenticeship programs and structured training can help address the talent shortage in facilities management.Building a pipeline of skilled professionals requires a long-term strategy and investment in junior staff members.Facilities play a crucial role in supporting education and research, and creating a conducive environment for teaching and learning.Clearly defining job descriptions and cross-training can help maximize the potential of existing team members.Soft skills, such as curiosity and effective communication, are essential for career progression in facilities management.Delegation and empowerment are key leadership skills that can lead to greater productivity and success.Chapters00:00Introduction and Background01:36The Challenges of Facilities Management04:15Addressing the Talent Shortage08:01The Success of Apprenticeship Programs13:40The Importance of Facilities in Education14:08Building the Pipeline and Cross-Training18:27The Impact of Mentors and Soft Skills19:09Lessons from the PandemicInterested in closing the skills gap? Check out our friends at Interplay Learning!

On this episode of the Modern Facilities Management Podcast, Griffin interviews Barton Drake, Market Sector Leader for HED. Drake shares his vision for integrating a community's history with its future through architecture, and focuses on creating designs that are practical, cost-effective, and unite communities. His philosophy highlights the role of architecture in promoting sustainable development and respecting both tradition and the environment. Drake's experience and approach demonstrate how thoughtful architectural design can bring people together and support community growth. TakeawaysThe municipal sector offers exciting opportunities for architects to create communities that balance historic roots with modern technology and functionality.Designing adaptable buildings that can evolve with changing needs is crucial for long-term success.Balancing goals and budget constraints is a challenge in architectural design, but careful planning and collaboration can help find the right solutions.Enjoy!Interested in closing the skills gap? Check out our friends at Interplay Learning!

SummaryOn this episode, Griffin interviews Christopher Cioffi, the Commercial Programs Manager at IBHS (Insurance Institute for Business and Home Safety), about preparing for severe weather and mitigating damage to properties. Christopher emphasizes the need for routine maintenance, particularly on roofs, windows, and walls, to ensure they are in good condition. He also provides guidance on actions to take after a storm, including documenting damage and communicating with insurance companies.TakeawaysUnderstand the vulnerabilities of your property and its exposure to severe weather.Regular maintenance, especially on roofs, windows, and walls, is crucial to prevent damage.Document your property and inventory to facilitate post-storm assessments and insurance claims.Develop a business continuity plan and communicate it to your team to ensure a coordinated response.Enjoy! 

On this episode, Griffin sits down with Chris Kaiser, the Director of Properties for the Arthur M. Blank Family Office. With a rich background spanning over two decades, Chris brings a wealth of experience from his roles as an Estate Manager, Personal Assistant, and his extensive involvement in the construction field. His military background, coupled with hands-on experience as a service technician and handyman, has equipped him with unparalleled skills in residential and commercial construction, industrial cleaning, and the management of high net worth families' assets, including properties, vehicles, aviation, and watercraft.What You'll Learn:The Art of Customer Support: How estate management demands a more personalized approach to meet the unique needs of high net worth individuals, unlike the more standardized practices in commercial facilities management.Navigating Budgeting Challenges: Insight into the flexible and often unpredictable budgeting required in estate management versus the structured financial planning in commercial settings.Investment in Technology: Explore how investments in technology differ between estates and commercial facilities.Career Development Paths: Chris shares his journey and advice on building a successful career in managing high-end estates and commercial properties, highlighting the skills and experiences that are most valuable in this niche field.Enjoy! 

Jim Zirbel, Launch Leader at Couillard Solar Foundation, joins the show for his 3rd interview. On this episode, we dive into the transformative world of solar energy. Recently honored with the U.S. Department of Energy Solar X Prize, the Couillard Soalr Foundation is at the forefront of advancing solar energy use and technology.We explore the incentives and financial benefits that make solar energy an increasingly attractive option for many. From tax credits to reduced energy costs, we discuss how these incentives are driving the adoption of solar energy across various sectors.We also delve into the latest advancements in solar technology, highlighting how these innovations are reshaping the efficiency and integration of solar systems in our everyday lives.A special focus is placed on the beautification of solar energy. Learn about the Couillard Canopies and other aesthetically pleasing solar solutions that the Couillard Solar Foundation has pioneered. These innovations not only generate energy but also enhance the visual appeal of their surroundings, proving that functionality and beauty can go hand in hand.Join us in this enlightening episode as we explore how the Couillard Solar Foundation is leading the charge in making solar energy a practical, attractive, and award-winning solution for a sustainable future.

This week we're revisiting one of my favorite interviews from 2023. Dave Bishop shares his fascinating journey from a law enforcement career to one in facilities management.A key focus of the conversation is the deployment of work order systems. Dave dives into best practices for successful implementation, emphasizing the importance of thorough training and the role of internal power users as mentors to their colleagues. Tune in to gain valuable insights into the world of work order management and learn from Dave's wealth of experience.

On this episode of The Modern Facilities Management Podcast, Griffin interviews Matt Aston, the president of GPRS. Matt shares his story of growing GPRS from a one-person startup to nearly 800 employees across 50+ cities. Matt has 20+ years of experience in utility locating and concrete scanning, giving him an insider perspective on the industry, how it has developed, and how it will continue to innovate.TakeawaysGround penetrating radar (GPR) is a highly accurate technology used in facilities management to locate utilities and infrastructure.GPRS offers additional services like video pipe inspection and 3D laser scanning to provide a comprehensive solution for their clients.Proactive maintenance and regular inspections can help prevent unplanned downtime and costly repairs.The future of technology in facilities management includes the development of software programs like SiteMap, which provides quick visibility and access to accurate utility data.Chapters00:00Introduction and Background02:23The Use of Radar in Facilities Management04:17Comparison with Other Technologies07:40The Role of 811 and GPRS Services09:36Addition of Video Pipe Inspection Service13:06Proactive Maintenance and Inspection Frequency16:01The Impact of Unplanned Downtime18:54The Future of Technology in Facilities Management22:18Influential Figures in Matt Aston's Career24:44Conclusion and Contact Information

David Miller, a seasoned expert with over 15 years of experience in operations management within commercial real estate and construction, joins our show to delve into the intricacies of budgeting in Facilities Management. On this episode, we cover a range of topics, including the impact of facilities on business operations, the unique budgeting needs across different industries, and the fundamental principles of effective budget management in FM.Key Takeaways:Strategic Role of FM: Facilities management is pivotal in driving business success, creating productive environments, and ensuring alignment with organizational goals.Industry-Specific Needs: A deep understanding of how facilities management varies across industries is crucial for tailored budgeting and informed decision-making.Financial Acumen in FM: Mastery of financial concepts, cost tracking, ROI measurement, and building persuasive business cases are essential skills for FM professionals.Stakeholder Engagement: Building robust relationships with stakeholders and communicating budget requirements effectively are vital for gaining budgetary support and demonstrating FM's value.Enjoy!

On this episode, we're joined by Dan Clapper from Interplay Learning. We delve into how their technology is leveraging VR to revolutionize training in facilities management. Dan highlights the significance of ongoing and cross-training in enhancing workforce skills, especially in the context of the Great Resignation. This conversation sheds light on the future of facilities management and how embracing continuous learning can mitigate the impact of widespread workforce changes. Interplay Learning specializes in online and VR training for essential skilled trades, covering industries like HVAC, Plumbing, Electrical, Facilities Management, Safety, and Solar. Their innovative platform, SkillMill, offers immersive learning experiences on various devices or through virtual reality, revolutionizing training methods and significantly reducing the time it takes for employees to become job-ready. Tune in for a deep dive into the intersection of technology, training, and talent retention in facilities management.

On this episode, we're joined by Ben Montgomery, President of Premium Parking, to discuss the innovative world of free flow parking.  Ben introduces us to the evolving parking industry and explains how technology plays a crucial role in this new model. He highlights the benefits of free flow parking, including increased revenue, enhanced customer experience, and operational cost savings due to reduced maintenance needs. Additionally, we tackle the perceived challenges of implementing free flow systems. Ben provides valuable insights and practical solutions for facilities managers considering this modern approach to parking management. Join us for a concise yet comprehensive exploration into the future of parking.Enjoy! 

John Powers, Founder and CEO of Extensible Energy, is this weeks guest.  John is an industry expert with over three decades of experience working in utilities and energy management.  He's authored over 100 papers and reports on energy efficiency, demand response, resource planning, load forecasting, renewable energy, and more.  If you're interested in decrypting the code behind your utilities bill, John is the expert to listen to.On this episode, we discuss:Occupancy behaviors and the impact on energy usageSmart technologies Best practices to reduce energy consumption and even GENERATE revenueThe future of energy managementEnjoy!  

Today we are joined by Lonnie Pilgrim, the Director of Buildings and Maintenance at Fort McMurray Public School District. On this episode, we delve into Lonnie's experience in crisis management, specifically covering how he handled significant flooding in 2020. Pilgrim shares the critical first steps he took to mitigate the damage, strategies he employed to manage and support his staff during the challenging period, and the key lessons he learned from the ordeal. Whether you're in facilities management, educational administration, or simply interested in crisis management, this episode provides valuable perspectives and practical advice when facing adversity.Enjoy!

In this episode, we sit down with Perry Shimanoff, a seasoned expert with 35 years of experience in educational and government facilities maintenance. Perry is a Certified Master Custodial Trainer with ISSA's Cleaning Management Institute (CMI). He is the founder and president of MC2 Management and Communication Consultants and has been involved in training both managers and frontline cleaning staff for more than 40 years. Shimanoff is a member of the Indoor Health Council (IHC), the International Custodial Advisors Network (ICAN), and the IICRC standards committee.We delve into the crucial role that technology plays in facilities management, the value of preventive maintenance, and the often underappreciated importance of custodians in the ecosystem. Don't miss Perry's data-driven insights that can drive efficiencies in your facilities management strategy.

Abby Massey joins the show as this weeks guest to talk about tax incentives in Facilities Management. Abby's journey from a Building Engineer to Director of Tax Incentives at Calvetti Ferguson provides a unique perspective on the transformative power of tax incentives in the world of facilities management.Join us as Abby shares insights into two key incentives: Section 179D - Energy Efficient Commercial Buildings Deduction and Section 48 - Investment Tax Credit for Renewable Energy. Discover how these incentives can elevate sustainability efforts, slash operational costs, and boost overall efficiency for facilities managers.Abby also reveals best practices tailored for facilities professionals and underscores the importance of expert guidance in navigating the intricate landscape of tax incentives. If you have any questions, you can find Abby on LinkedIn, or reach out at amassey@calvettiferguson.com 

Martin Luckcuck, President and CIO of SMp3 Maintenance, joins the show as this weeks guest. Martin's extensive career in supermarket facilities management has made him an expert in several key areas, including:Embracing New TechnologiesMeasuring and Delivering Value in Maintenance DepartmentsEffective Vendor ManagementProviding Top-Notch Support to TechniciansEnjoy! 

In the latest episode of The Modern Facilities Management podcast, we were joined by Sean Borris, President of Gemini Pipeline Rehabilitation Solutions. With over a decade of experience in the industry, Sean brings a wealth of knowledge in pipeline rehabilitation, having managed projects in diverse sectors such as commercial, municipal, and oil & gas.On this episode, we discuss:Common issues that lead to the need for pipeline rehabilitation, such as corrosion and wear.Insights on preventative measures facilities managers can implement to reduce these issues.Best practices for managing rehabilitation projects, from initial assessment to execution.Emerging technologies that promise to make pipeline rehabilitation more efficient and cost-effective.With certifications in Project Management and an active role in several industry associations, Sean's expertise provides a valuable perspective for anyone in facilities management dealing with pipeline challenges.

In this episode, we interview Kayla Gottschalk, Co-Founder of Collective Workplace  and IFMA Young Professionals Chair of Americas. Kayla holds IFMA SFP and IFMA FMG certifications, adding credence to her expertise in the field. Collective is a community that consolidates valuable resources like podcasts, videos, and tools for professionals in facilities management and the broader employee experience sector. Listen in as Kayla discusses the importance of cross-specialty collaboration and the resources that Collective offers to elevate your FM practices.

On this episode, we discuss the role of indoor mapping in facilities management with Morten Brøgger, CEO of MapsPeople. Morten advocates for the use of emerging technologies like indoor mapping to improve building security and safety. Topics covered include: Threat assessmentAsset mapping beyond just a list of assetsAI-driven mapsThe value of a digital twin. Enjoy! 

This weeks guest is Melissa Kaan, VP of Business Development at Summit Facility Solutions. Melissa has spent over a decade working in client support for facilities services providers across multiple industries.On this episode, Melissa talks about the importance of choosing the right partner when outsourcing, and what steps you should take to properly evaluate vendors.Enjoy! 

On this episode of The Modern Facilities Management podcast, we delve into the complexities and opportunities of modern materials technology with Nitin Govila from Serge Ferrari. The benefits and challenges of using composite materials in architecture and design, particularly in relation to sustainability and environmental impact.The shift in focus on sustainability over the yearsGreen building practices The role of government officials and policymakers involved in environmental initiativesEnjoy! 

In the latest episode of the Modern Facilities Management podcast, Dr. Roslyn Artis, President of Benedict College, discusses the collaborative campus modernization project with MD Energy Advisors and Siemens. The project, initiated in December 2021, focuses on three core areas: Improving indoor air qualitySupporting energy-efficient operationsSetting up the campus to reduce ongoing energy and maintenance costsThese changes aim to create a more sustainable and cost-effective environment at Benedict College. This episode offers the college's perspective on the initiative, following last week's episode featuring Paul Clary and Michelle Mitch-Peterson, who provided a technical view of the project.Enjoy!

In December 2021, Benedict College, Siemens, and MD Energy Advisors initiated a collaborative effort to modernize campus facilities. The modernization program included the development of comprehensive infrastructure improvements campus-wide including:Improving indoor air qualityEnhancing comfort with a focus on the dormitoriesSupporting energy efficient and sustainable operationsReducing ongoing energy, operations, and maintenance costsOn this episode, Paul Clary (MD Energy Advisors) and Michele Mitch-Peterson (Siemens) talk about the details of this project, and the importance of collaboration during a multiyear project. Enjoy!

On this episode we welcome back Sissi Liu for her second appearance on the show (make sure to check out her previous interview on episode #74). This time, Sissi delves into the critical updates surrounding ASHRAE Standard 241, a vital guideline for building professionals. Join us as we explore the newly updated requirements, cutting-edge air cleaning technology, and strategic building readiness plans. Whether you're a seasoned professional or new to facilities management, Sissi's expert insights offer valuable knowledge that will keep you at the forefront of industry standards.Enjoy!

In this episode of the Modern Facilities Management Podcast, we welcome expert Bernard Newman to discuss the pressing issue of mail-related threats. Newman explores recent cases, demonstrating the ongoing relevance of such threats in today's world. He shares proactive strategies for threat prevention, emphasizing staff training and strong mail handling procedures. Finally, Newman introduces us to the latest technologies in threat detection, from x-ray scanners to biological threat screening tools, that are revolutionizing facilities security. This episode is a must-listen for those interested in modern security challenges and innovative solutions in facilities management.Enjoy!Resources:Bernard Newman LinkedInTop 10 Practices for Secure Mail & Safe Package HandlingMCP Website