Podcast appearances and mentions of todd olson

Today, we're joined by Todd Olson, co-founder and CEO of Pendo, the world's first software experience management platform. We talk about:Offloading work from employees to digital workersWhen most people will opt to chat with an AI agent over a humanThe need for SaaS apps to transform themselves into agentic appsAdvice for serial SaaS entrepreneurs, including a big cautionary tale for startupsAI-generated and AI-maintained code and the ease of prototyping

Todd Olson, Fargo Public Schools Director Student Activities, joins Amy & JJ to discuss plans to coop the Fargo South and Fargo North hockey teams. See omnystudio.com/listener for privacy information.

In this revealing episode of Rocketship.FM, host Mike Belsito pulls back the curtain on a significant milestone: Product Collective's acquisition by Pendo. Mike shares the origin story of Product Collective, from its humble beginnings as a passion project to its growth into a cornerstone of the product community. He candidly discusses the challenges of running a bootstrapped company and the exciting possibilities that come with joining forces with a larger entity like Pendo. The episode features an exclusive interview with Todd Olson, CEO of Pendo, who provides insights into the company's commitment to community building and its vision for the future of product management. Together, Mike and Todd explore how this acquisition will impact the broader product community, discussing plans for expanded events, increased resources, and a more connected global network of product professionals. This episode offers listeners a unique behind-the-scenes look at a major industry move and its potential to shape the future of product management education and community.

rWotD Episode 2693: The Waiting (band) Welcome to Random Wiki of the Day, your journey through Wikipedia’s vast and varied content, one random article at a time.The random article for Tuesday, 17 September 2024 is The Waiting (band).The Waiting is a Christian alternative pop rock band, consisting of Brad Olsen (vocals), Todd Olsen (guitar), Clark Leake (bass), and Brandon Thompson (drums, percussion, loops). Early albums by "The Waiting" were guitar driven alternative rock that drew fans with clever songwriting and introspective lyrics that stood out from most Christian rock of the day. The band's later albums moved towards a more polished pop sound.In August 2003, The Waiting played a sold out show Georgia after which they quit touring full-time. The Waiting still plays occasional spot dates.In May 2009 Brad Olsen released his solo album titled The More I Think I Understand The Less I Can Explain, It was produced by "Oats", aka Todd Olsen. Brad Olsen continues to write and record music. He resides in Atlanta, GA.Todd Olsen also resides in Atlanta where he works as a music producer. In November 2011, he released a solo album under his nickname "Oats" entitled A Tear and a Sneer.Clark Leake received a Masters in Theology from St. Vladimir Orthodox Seminary in May 2007. He lives in Louisville, KY with his wife.Brandon Thompson resides in the Atlanta Georgia area with his wife and two sons and has produced a couple of bands in his home studio as well as taking a job at Mount Paran North Church of God in Marietta, GA, at which he remained until mid-2006. In 2006, Brandon moved to another local church, His Hands Church where he was the Technical Director. In 2011 Brandon became the main auditorium Production Director for Woodstock City Church, (formerly Watermarke Church), a campus of North Point Ministries in Woodstock, GA. Brandon maintains and occasionally updates his personal website at BranThomps.com, btec.cc, wazzit.com and his wife's personal page TeaTimeWithTiffany.com and TeaOfLifePodcast.com. He can be found on Twitter at @BranThomps.Latest Release: In 2010, The Waiting announced that they had been working on a new album and released a new single, "Name" and were playing limited spot dates. In 2011, the band released three more singles. In June 2012, the new album Mysteriet became fully funded by 119 backers on Kickstarter, when it was estimated to release in September 2012. The band's last Facebook entry (as of April 2016), written by Todd Olson on March 23, 2016 stated that Brad Olson is doing vocals for the album (Todd mailed him a mic). In 2013, Todd said, "our new album Mysteriet is written but we are still working on getting the music right- no surprise bc how does one make music that evokes the mystery and majesty of the Trinity? I can best describe what we are doing by saying what we are not doing. We are NOT making a follow up to wonderfully made or unfazed- tho unfazed was very successful. what we are attempting to do is make a follow up to the song Hands In The Air musically and spiritually. if we are making a follow up at all."This recording reflects the Wikipedia text as of 00:05 UTC on Tuesday, 17 September 2024.For the full current version of the article, see The Waiting (band) on Wikipedia.This podcast uses content from Wikipedia under the Creative Commons Attribution-ShareAlike License.Visit our archives at wikioftheday.com and subscribe to stay updated on new episodes.Follow us on Mastodon at @wikioftheday@masto.ai.Also check out Curmudgeon's Corner, a current events podcast.Until next time, I'm generative Matthew.

Send us a Text Message.[English] During the Mind the Product/Pendomonium conference in Amsterdam, we had the opportunity to sit down with Todd Olson, the CEO and co-founder of Pendo. In this insightful conversation, Todd shares his thoughts on user feedback, personalized software, and the future of AI in product management with hosts Eva Bosma and Walter van der Scheer. Listen to this episode and:Discover how Pendo leverages e-mails to share valuable information from town halls and all-hands meetings with executives, without them having to attend in person.Learn about the various ways Pendo captures user feedback, including forms, integration with platforms like Salesforce and Zendesk, and the analysis of call transcripts using AI.Gain insights into the importance of transparency and learning from mistakes.Explore the concept of personalized software.Find out how Pendo uses AI to recommend new capabilities to users based on their preferences.Get inspired to take risks and try new technologies to think differently and prioritize innovation.If you're curious about the future of product management and how AI can revolutionize user experiences, you won't want to miss this engaging conversation with Todd Olson.Tune in to this episode to gain valuable insights and discover new possibilities for your product development journey!De Dataloog is de onafhankelijke Nederlandstalige podcast over data & kunstmatige intelligentie. Hier hoor je alles wat je moet weten over de zin en onzin van data, de nieuwste ontwikkelingen en echte verhalen uit de praktijk. Onze hosts houden het altijd begrijpelijk, maar schuwen de diepgang niet. Vind je De Dataloog leuk? Abonneer je op de podcast en laat een review achter.

In this episode of HR Heretics, Kelli and Nolan engage in a heartfelt discussion with Todd Olson, CEO and founder of Pendo.Todd shares his personal and professional journey, from his early days as a developer to his current role as CEO. He provides deep insights into leadership, his unique hiring process, and why he believes HR is essential to business success where human connection and vulnerability are prioritized.*Email us your questions or topics for Kelli & Nolan: hrheretics@turpentine.coHR Heretics is a podcast from Turpentine.Discover Workvivo, Zoom's employee experience platform, designed to delight your hybrid workforce. With dynamic and intuitive features people actually like using, Workvivo fosters a sense of belonging and boosts retention and productivity. Join Ryanair, Dollar General, and Virgin — head to https://bit.ly/hrhereticsworkvivo to book a demo (tell them Kelli and Nolan sent you).Attio is the next generation of CRM. It's powerful, flexible, and easily configures to the unique way your startup runs, whatever your go-to-market motion. The next era deserves a better CRM. Join ElevenLabs, Replicate, Modal, and more at https://bit.ly/AttioHRHereticsLINKS:Pendo: https://www.pendo.io/HR Heretics podcast with JR Rettig: Building Legendary Teams: Trust, Transition, and Quality with JR Rettig of PendoLINKEDIN:Todd: https://www.linkedin.com/in/toddaolsonNolan: https://www.linkedin.com/in/nolan-church/Kelli: https://www.linkedin.com/in/kellidragovich/TIMESTAMPS:(00:00) Introduction(03:00) Typecasting and the importance of being the CEO(05:00) Co-founder dynamics at Pendo(09:00) The CEO card and cultural decisions(12:00) Blending human elements with leadership(16:00) The impact of personal life on leadership(17:13) Sponsors: Workvivo | Attio(19:47) Todd on Elon Musk(21:00) Building a culture of followership(24:00) Hiring practices(27:00) The "why" behind joining Pendo(31:00) Interviewing Senior SDRs(34:00) CEO involvement in offer review(37:00) Hiring executives(41:00) The first 90 days of an executive(45:00) The role of HR in 2024(50:00) Hiring a head of HR This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit hrheretics.substack.com

Iowa Business Report Monday EditionMay 20, 2024       Mount Mercy University president Dr. Todd Olson on the opportunities for students from MMU's course-sharing arrangement with St. Ambrose University.

On this edition of the Iowa Business Report: Two Eastern Iowa universities have partnered on a unique course sharing plan; presidents Amy Novak of St. Ambrose University and Todd Olson of Mt. Mercy University describe the arrangement.Amazon is offering a quarter-million dollars of grants to small businesses across the U.S. And in this week's "Business Profile",  you'll hear about how the Iowa Association of Business and Industry works to help its member businesses across the state.For more, go to totallyiowa.com and click on the "radio programs" link.    Support for the Iowa Business Report radio program and podcast comes from the Iowa Business Council, online at iowabusinesscouncil.org.      

You will be treated to the fascinating beginnings of Pendo, a product experience platform company now valued at over two and a half billion dollars. We'll highlight Pendo's growth from an initial sponsor to a prominent supporter of product conferences. Todd Olson, Pendo's CEO, joins to recount his journey prior to Pendo at Rally Software and the subsequent challenges that inspired the creation of Pendo. Todd delves into the significance of the close-knit founding team and their collective decision to secure funding to capitalize on the perceived urgency of the business opportunity. We'll also reflect on Pendo's pivot from an attempted viral strategy to a focus on larger companies and the inclusion of sales, a move that significantly streamlined the company's growth trajectory. Speaker C also addresses Pendo's cultural constants despite a decade of transformation; the company's core values—such as work-life balance and a bias to act—remain as pivotal to Pendo's identity as they were at its inception. Looking ahead, we discuss Pendo's application of AI technology, assisting traditional businesses in becoming more product centric, and international expansion. Todd Olson closes the episode with a piece of seasoned advice for other entrepreneurs: Success comes from thoroughly solving a profound problem. This podcast is brought to you by: Go to http://porkbun.com/RocketshipFM24 to get $1 off your next desired domain name at Porkbun! Miro: Go to Miro.com/podcast and get your first three Miro boards free forever. Hubspot: Listen to The Science of Scaling wherever you get your podcasts. Leadpages: The Easiest Way to Grow Your Sales. Check out their landing page templates today. Rocketship is brought to you by The Podglomerate. This show is a part of the Podglomerate network, a company that produces, distributes, and monetizes podcasts. We encourage you to visit the website and sign up for our newsletter for more information about our shows, launches, and events. For more information on how The Podglomerate treats data, please see our Privacy Policy.  Since you're listening to Rocketship, we'd like to suggest you also try other Podglomerate shows surrounding entrepreneurship, business, and careers like Creative Elements and Freelance to Founder. Learn more about your ad choices. Visit megaphone.fm/adchoices

An Executive Profile with Todd Olson, CEO, Co-Founder at Pendo. We dive into artificial intelligence. Other topics include future growth and a potential IPO.

In this episode of the SaaS Revolution Show our host Alex Theuma is joined by Todd Olson, founder & CEO of Pendo, who shares his lessons in building Pendo well past $100M ARR. "I would say we're more aggressive than the average company. First off, there's rules. We are not a custom software shop, I do not build things for one customer. However, if there's something on our roadmap anyway and it's, I don't know, let's say, 12 months from now, and this prospect needs it now or sooner, I am willing to rearrange things. As I tell my prod teams "don't get married to your roadmap", married means you have emotional attachment to it and that you can't move things around, because what better proxy for prioritisation than speaking with the customer and them saying "I will buy now if you have it now"." Todd shares: - Pendo's founding story - The greatest signal of prioritisation a business can have - His philosophy of 'hiring for pain' - The impact active coaching had on his team - Their two year journey from $1M-$10M ARR: tripling growth rates and a high percentage of inbound demand - The three strategic anchors Pendo uses to make decisions, incl. being 'bold by choice' - How they've dealt with company growth often outpacing human and professional growth and more!Check out the other ways SaaStock is serving SaaS founders

Join us on this week's podcast episode with Todd Olson, CEO and Co-Founder of Pendo. We venture into the world of AI, software, and how launching AI-powered products can generate real outcomes for your business and customers.  Featured Links: Follow Todd on LinkedIn | Pendo | Register for AI Academy Lisbon 2024 Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

This week on How To Win: Todd Olson of Pendo, revealing the secrets behind building a product-led growth company. You'll hear how Pendo's focus on product experience revolutionized customer interaction, the importance of integrating customer feedback into product development for sustained growth, and the strategic approach to scaling a software company beyond traditional boundaries.Key Points:[00:03:15] "What propelled your initial revenue growth?"[00:06:42] "Challenges in transitioning to enterprise clients?"[00:10:58] "Impact of product decisions on company scale?"[00:15:24] "Strategies for expanding product functionality?"[00:18:37] "Approach to building a scalable team?"[00:19:12] "Strategy behind bowling pin model?"[00:22:45] "Insights on maintaining company culture?"Mentioned:Todd OlsonPendoTodd Olson's XMy Links:Twitter / XLinkedInWebsiteWynterSpeeroCXL

In today's episode of Tech Talks Daily, I had the privilege of hosting Todd Olson, CEO of Pendo, for a fascinating discussion that traverses the realms of product analytics, AI adoption, and digital customer experiences. Todd's insights offer a deep dive into the evolving landscape where traditional companies increasingly identify as tech entities, requiring significant shifts in mindset and strategy. Todd elaborates on how enterprises are undergoing a paradigm shift, moving from project-based work to embracing the agility and continuous iteration technology enables. This transition necessitates shorter cycle times in software development, allowing rapid user feedback and influencing subsequent releases. Todd underscores the importance of transitioning from a 'project' to a 'product' mentality, highlighting that software demands ongoing care and nurturing. A critical aspect of our conversation revolves around the differing attitudes towards AI adoption in Europe and the United States. Todd points out that Europe tends to be more regulatory and cautious, particularly concerning privacy issues and AI accuracy, while the US often prioritizes innovation. He advises a measured approach to AI implementation, advocating for thorough testing and a gradual build-up of comfort based on proven results. Integrating new technological roles into existing structures is another challenge that Todd addresses. He emphasizes the importance of blending internal and external hires for effective knowledge transfer, highlighting that internal employees understand the company and product while external hires bring specialized role knowledge. Leadership communication around AI also emerges as a critical theme. Todd speaks to leaders' need to clearly articulate the 'why' behind AI to ensure middle management buy-in, a group often focused on executing current plans. Todd also touches on the crucial aspect of upskilling existing teams. He discusses the need to assess teams' willingness to embrace failure and change, acknowledging that some level of attrition can be healthy for company transformation. Lastly, we delve into the realm of digital customer experiences. Todd shares his belief in the power of empathy, achieved through self-use and observation, to ensure exceptional digital interactions. He provides insights into how observing user sessions can reveal critical pain points and drop-offs, ultimately enhancing the customer experience.  

Todd Olson is the founder and CEO of Pendo, a company on a mission to elevate the world's experience of software. Today we're asking, are companies ready for AI, or worse... are they scared? Also on the show we talk about heat pump in New York City: https://www.theverge.com/23951214/heat-pump-nycha-public-housing-electric-sustainable We also share Harry McCracken's piece on OpenAI in Fast Company: https://www.fastcompany.com/90986455/openais-meltdown-wont-be-the-last-corporate-drama-spurred-by-ai

If you believe all you read about AI, it's easy to come away feeling that it's the cure for all ills. But in many ways, it's a solution in search of a problem. In this episode with Pendo CEO Todd Olson and CPO Trisha Price, we move past the hype to remind ourselves, as Todd … The post Special Edition / Entering the Age of Intelligence, with Todd Olson & Trisha Price appeared first on ITX Corp..

Iowa Business Report Thursday EditionOctober 26, 2023       Mount Mercy University president Dr. Todd Olson talks about the partnerships the university has established with area businesses to ensure the education students receive is as relevant as possible. 

According to Todd Olson, Pendo’s founder and CEO, ‘the market isn’t just receptive to AI, it’s demanding it!’  So in this week’s episode of The Breakout Growth Podcast Sean Ellis and Ethan Garr dive deep with Todd, to better understand what this and other changes in the world of product, marketing, and growth will mean for businesses. Pendo helps companies accelerate how they build and launch products that customers actually want by combining the power of analytics tools with messaging and customer experience features. For Product-Led Growth companies, this can be quite powerful as it helps teams intelligently use analytics to understand and drive specific valuable behaviors.  In this spirited and fun conversation, we get a sense of Todd’s approach and philosophy, and how that has helped drive Pendo’s international growth over the past 10 years.  From the outset, the company was focused on improving customer experiences in software, but in the past few years, they have been able to accelerate that mission by investing in machine learning. Todd says it’s really important to understand that the “mindset drives the tech,” not the other way around, and he’s built a culture to support that. Just as with our last podcast episode with the VP of EMEA from Moloco, Todd is laser-focused on building enthusiasm around outcomes from technology, not on the technology itself. He says teams have a tendency to celebrate when they ship software, but really the celebration should start when the desired outcome is achieved. It’s this kind of candid and thoughtful growt-minded thinking that made for a great discussion and undoubtedly has been foundational to Pendo’s success thus far. So jump in! And thanks for listening to the Breakout Growth Podcast. Don’t forget, to watch us and subscribe on Youtube: https://www.youtube.com/channel/UC-K_CY4-IrZ_auEIs0j97zA/featuredWe discussed:* Building Pendo with a mission to improve experiences in software (06:10)* Speed of innovation is important, but we have to balance change (13:22)* What AI means for businesses and how to embrace it (18:14)* Marketing and product’s relationship to data has changed at a different pace (22:00)* In the future, every PM is thinking about growth (37:31)* Smarter and more efficient: the impact of a down economy (47:58)And much, much, more . . . This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit seanellis.substack.com

I'm on holiday this week, but that means the perfect opportunity to share part two of our Collision Conference interviews. Check Point's President Rupal Shah Hollenbeck gave us some time at the event and spoke about the need to re-evaluate leadership in the wake of an industry reset. Then we have a chat with Pendo CEO and founder Todd Olson to share. Can he predict the future? Did you go to the conference? What was your lasting impression?

There is no one-size-fits-all approach to product-led companies. It's all about how the product becomes central to the customer experience.   But what are the secrets for making your product central to the customer experience?   In this episode, Kyle is joined by Todd Olson, CEO and Founder of Pendo - a platform that focuses on improving product experiences. They dive into what it takes to build a successful company using a PLG motion, Todd's journey with Pendo, the importance of validating ideas, obsessively monitoring beta users, and finding product-market fit. They also explore the three key areas for implementing product-led growth and the myth of a product selling itself. Join us for an insightful conversation on how to create a product-led organization that puts the customer experience first.   Here's what's inside:  Get rid of the product-led misconceptions: A common misconception for Product-Led Growth is “the product sells itself.” Todd says this isn't the case. If you're selling to a large organization, you're going to need a human involved. You can't sell a product without somebody to understand the customers' needs and tailoring things to their business. Become product-led for effective inbound demand: A Product-Led organization can help optimize inbound demand by directing customers to a tailored experience based on their segment. Todd says this involves creating a culture centered around using data to understand company goals, automating high-volume tasks, promoting cross-functional collaboration, and embracing an experimental mindset. Prioritize self-service to free up time and energy: By providing customers with a range of self-service options, such as chatbots and in-product help, Product-Led companies offer a better user experience and reduce support volume. This time and energy saved, can be put towards other areas of the business for improvements and meeting customers needs.    Grab this week's Checklist    Check out RunRevenue.Pro for tips, playbooks, and advice for stopping revenue leak and achieving revenue precision.    See how Clari's Revenue Platform can help you win more deals, protect your customer base, and achieve revenue precision—even in a downturn.  → Clari.com  

Guests include Dan Wolf, Sheyenne boys golf coach, Cullen Holt, WDAY Sports Reporter, and Alex Hedlund, Grand Forks KnightRiders. Watch Hot Mic with Dom Izzo weekday mornings from 9 to 11 on WDAY XTRA and streaming live at Inforum.com. Follow Hot Mic on Twitter: @HotMicWDAY InForum is proud to be a part of the Trust Project. Learn more at thetrustproject.org

Product-Led Growth is one of the hottest topics and trends in the B2B SaaS industry. Heading into 2023, most company will be evaluating their usage of every SaaS tool, and as a vendor understanding how customers are using your product is foundational to understanding and forecast customer retention metrics.Todd Olso founded Pendo, the leading Product Analytics solution provider, over 9 years ago. His vision was to combine product analytics and product utilization to enhance the user experience.Todd highlighted that as "software eats the world" the Pendo customer base has expanded far beyond software companies to mainstream industries such as retail.The first macro industry term we discussed was "Product-Led Growth". Todd re-framed the question to be a "product-centric" company and that product-led growth is just one aspect of a company's culture. Todd explained that when selling to highly regulated industries like governmental entities, that product-centric may be more about enhancing the user's experience in a digital-led model, even though the sale of the product was executed by and with humans.Todd highlighted the phrase "is this a feature or a bug". The context of the phrase is that when the user experience requires a human being to train users, this is a bug that needs to be fixed by being a product-led company.Pendo has recently launched a "product-led certification course", to teach professionals, including product managers and any other leader looking to learn more about how to introduce product-led concepts into their company.We pivoted to the concept of the Chief Product Officer (CPO) and their role in a product-centric organization. The CPO should own the strategic goals of how the product directly drives the company strategy and goals including how to connect the product to market/customer needs.Todd's personal belief is that a product-led company requires having both a Chief Technical Officer and a Chief Product Officer. The primary difference is the CTO is more conservative and focuses on the "-bilities" of technical products while the CPO is looking for strategic growth advantages that have a higher risk profile. This differentiation provides a healthy friction between the two different primary goals.If you are currently using a product-centric, customer facing process, or considering a product-led growth strategy, this conversation with Todd Olson, Founder, and CEO of Pendo is a great listen!

Our FIRST podcast of 2023 is with one of my oldest NIAAA friends - Todd Olson who is the Director of Student Activities for the Fargo Public School District. Todd is a CMAA, the President of the NDIAAA, along with being a Past President of the NIAAA, and he and I met as "Rookie Members" of the NIAAA's Certification Committee a "few" years ago! Today Todd shares his story of growing up in North Dakota along with some really great BEST PRACTICES on this episode of The Educational AD Podcast! --- Send in a voice message: https://anchor.fm/educational-ad-podcast/message Support this podcast: https://anchor.fm/educational-ad-podcast/support

If you adopt a product-led growth model, will that take jobs away from your salespeople? The answer may surprise you. Today's guest, Todd Olson, says that a PLG strategy and optimization will allow space for salespeople to become much more effective and efficient. Todd is co-founder and CEO of Pendo, a platform that accelerates and deepens software product adoption. He's also the author of the book, “The Product-Led Organization: Drive Growth By Putting Product at the Center of Your Customer Experience.” In today's episode, Todd says when companies utilize all of what product-led growth has to offer, then they will become much more efficient, communicative, and better at adapting to the ever-changing digital landscape. Press play to hear Todd's thoughts on…Creating a Holistic User Experience“Within a product team, there needs to be really, really good communication because the last thing you want is like some growth team trying to drive people top of funnel in and convert them while another team is trying to do self-service and somehow they collide and they're just constantly messaging users all the time and just confusing them. So there needs to be this more holistic kind of user journey idea to make sure that whatever the user's seeing is just an overarching stitched-together experience.”Keep Experimenting Until You Nail It“If it's a feature in your product that is very differentiating, that you believe sets you apart from everyone else and you believe it's one of the core reasons that people use your product, that's one where I think there's really value in driving a lot of experimentation. There's value in collecting feedback. There's value in not only shipping it, but then leaving space in your roadmap for what we call fast feedback or follow up work, where we iterate for potentially sprints, months, quarters, until we feel like we've nailed it.”

Four years ago, I spoke with Todd Olson, millionaire CEO and co-founder of software development platform Pendo - the man on a mission to elevate the world's experiences with software. The serial entrepreneur famously teamed up with product leaders and technologists from Red Hat, Cisco, and Google to launch Pendo in October 2013. Fast forward to 2022, and Pendo has gone on to raise $356 million in venture capital, land more than 2,300 customers, and employ 900 people across seven offices around the globe. Pendo also landed on the Forbes Cloud 100 and Inc. Best Workplaces lists for the fourth year in a row in 2021. Todd returns to Tech Talks Daly to share further insights around the recently released fourth annual State of Product Leadership Report. We explore trends impacting product management, the evolution of the Product Manager role, and how Europe is faring in terms of product-led digital transformation. Todd also talks about how he used his knowledge of the digital economy to help community banks meet surge of demand for online services and encourage schools to make the most out of their educational software throughout the height of the pandemic.

Our guest in this 30th interview episode with a unicorn start-up leader is the CEO and co-founder of Chainalysis, Michael Gronager. Founded in 2014, Chainalysis is a blockchain data platform. It provides data, software, services, and research to government agencies, exchanges, financial institutions, and insurance and cybersecurity companies in over 70 countries. Their Chainalysis's data powers investigation, compliance, and its market intelligence software has been used to solve some of the world's most high-profile criminal cases and grow consumer access to cryptocurrency safely. The company reached unicorn status in 2021 and is now valued at $8.6 billion.   Ever since Michel Gronager was a kid, he saw himself as an innovator. He started his entrepreneurial journey, before co-founding Chainalysis, as the co-founder of Kraken, a digital asset platform and prior to this, he had a decade of experience in working on big data projects. He points out that the first thing he looked at when finishing university was virtual reality, and distributed computing platforms to do virtual reality. That led him to data, which ended up being his passion, because at the end of the day “data is growing way faster than anything else, and the opportunity of analysing that is huge.”  Gronager analysed data for high-energy physics and big science projects such as the Large Hadron Collider at CERN, the European Organization for Nuclear Research. When he stopped working in the public sector, he was bitten by this innovation bug to build something himself and have a private company. At the same time, he stumbled upon crypto, and at a moment when the industry was transforming and growing rapidly, Kraken's Jesse Powell asked him to join the team. It became clear to him that there was a path forward with his expertise in big data, so he created a company that didn't exist at the time, with a fresh idea: indexing and understanding all the data that is in the crypto space as it is growing, and this is where Chainalysis began.  The cryptocurrency sector is a peculiar one, where everything changes constantly, says Chainalysis's CEO. There is a vast amount of innovation happening around crypto, so it means that his company must be deep in the product side and be constantly innovating and spending their efforts in building the right tools and products around the DeFi space. At the same time, another peculiarity of the crypto space is that it's global. As Michael states, “crypto is everywhere and was born being global”. This also means, for a company like his, that they need to focus not on one market or one jurisdiction but work and think globally.   One of the things that changed when the company reached unicorn status back in 2021 is that it allowed him to make certain high-profile hires that would have been hard to make otherwise. Unicorn status “opened the door for talent”, he says, and this is important in a quite crowded space as technology. But Chainalysis has a couple of unique aspects that have helped them differentiate over the years. First, what they're building is unique, so they're not one of many. They're building the market for themselves and growing the TAM every day and working with new customers.   Secondly, their business is very mission driven. What joins their public sector clients, more than 150 in 35 countries around the world, is that they're trying to keep society safe, keep nations-state safe, and protect these from terrorists and other negative actors. They need to ensure they're gaining the trust of these institutions, and a huge part of their culture is believing in their work and delivering high-quality data while maintaining humility and building trustworthy relationships with all stakeholders and customers. Staff at Chainalysis have a purpose because they see that getting better at understanding crypto and indexing it, could make the world a better place.   Michael highlights that there are many individuals who have had an impact on him as a leader, including Todd Olson from Tyto-client Pendo, and Manny Medina at Outreach. His greatest strength, he says, has been prioritising empathy and “trying to understand the problems in a business, and the problems that the individuals are trying to solve.” He also believes that this skillset has a lot to do with communication, not about trying to understand all the different areas of the business, as he's no expert in areas such as sales or in a product function at the scale that they have today. But he can talk to the people there and build relevant connections, and that's a crucial asset in managing and leading a business.  He also points out that he has always enjoyed communicating, and admits has his own style. He's much better at improvising than at preparing, as his communications style is best suited to improvisation rather than practice. If he were able to go back in time, he says, he would speak to his old self and tell himself that “when you communicate, you need to overcommunicate.” Looking at things from a different perspective is important, and in any communicational exchange you need to understand that the receiver might have a different viewpoint. “When you say it three times, you probably need to say it three times again after that”, states Michael. The company now has more than 700 employees, and he still does onboarding himself once a month and has weekly office hours where people can ask questions or simply come and chat to him. These types of strategies are vital to the successful growth of a company.   The interview, as usual, was co-hosted with Russell Goldsmith of the csuite podcast.  We have distilled the most valuable, actionable insights from our first 15 interviews with leaders of unicorn companies and bottled them in our book ‘Growing without borders: The unicorn CEO guide to communication and culture'. You can download it here. 

This week's episode on The Product Experience is going to sound a little different...Lily and Randy in this special episode, take a trip down memory lane to have a chat about the best OKRs insights they've heard from a range of product episodes on the podcast over the past year. Tune in to listen to actionable insights from Storm Fagan, Todd Olsen, Petra Wille, and more! Featured Links: Follow Lily on LinkedIn and Twitter | Follow Randy on LinkedIn and Twitter | OKRs features at Mind The Product | Listen to this podcast on Youtube! | Guests included in this episode: Storm Fagan, Todd Olson, Petra Wille, Nicholas Jemetta, Kausambi Manjita, Roisi Proven, Janice Fraser, and Jason Knight.

Today we have another episode of Better Done Than Perfect. Listen in as In this episode, we talk to Todd Olson, co-founder and CEO of Pendo. You'll learn about the three pillars of product-led growth, the sales process for a highly technical product, the benefits of having a free plan, and more.Please head over to the episode page for the detailed recap and key takeaways.Show notesPendo – Todd's SaaSMeasuring and Managing Performance in Organizations – a book by Robert AustinMailchimp, Datadog – SaaS companies with freemium plansFollow Pendo on Twitter and LinkedInFollow Todd on TwitterThanks for listening! If you found the episode useful, please spread the word about this new show on Twitter mentioning @userlist, or leave us a review on iTunes.SponsorThis show is brought to you by Userlist — an email automation platform for SaaS companies. It matches the complexity of your customer data, including many-to-many relationships between users and companies. Book your demo call today at userlist.com.Interested in sponsoring an episode? Learn more here.Leave a ReviewReviews are hugely important because they help new people discover this podcast. If you enjoyed listening to this episode, please leave a review on iTunes. Here's how.

What does it mean to run a product-led organization? In this episode, we talk to Todd Olson, co-founder and CEO of Pendo. You'll learn about the three pillars of product-led growth, the sales process for a highly technical product, the benefits of having a free plan, and more.Visit our website for the detailed episode recap with key learnings.Pendo – Todd's SaaSMeasuring and Managing Performance in Organizations – a book by Robert AustinMailchimp, Datadog – SaaS companies with freemium plansFollow Pendo on Twitter and LinkedInFollow Todd on TwitterThanks for listening! If you found the episode useful, please spread the word about the show on Twitter mentioning @userlist, or leave us a review on iTunes.SponsorThis show is brought to you by Userlist — an email automation platform for SaaS companies. It matches the complexity of your customer data, including many-to-many relationships between users and companies. Book your demo call today at userlist.com.

Leadership guru Simon Sinek once famously said, "Customers will never love a company until employees love it first." Today's guest, Todd Olson, CEO and Founder of Pendo, takes this advice to heart. Pendo is a software company that helps other software companies make their product even better. Olson and his co-founders have created a uniquely fertile corporate culture that attracts and inspires the world's greatest talent. This is a remarkable accomplishment given that Pendo isn't even headquartered in Silicon Valley - they are based in Raleigh, North Carolina. Olson and Pendo have worked hard to create a culture that challenges all employees to reach their maximum leadership capability and make an immediate impact in society. And that's precisely what the next generation of talent crave. Any comments, questions or thoughts to share with today's podcast guest - Todd Olson - join our community at www.imperfectleaders.com.

Leadership guru Simon Sinek once famously said, "Customers will never love a company until employees love it first." Today's guest, Todd Olson, CEO and Founder of Pendo, takes this advice to heart. Pendo is a software company that helps other software companies make their product even better. Olson and his co-founders have created a uniquely fertile corporate culture that attracts and inspires the world's greatest talent. This is a remarkable accomplishment given that Pendo isn't even headquartered in Silicon Valley - they are based in Raleigh, North Carolina. Olson and Pendo have worked hard to create a culture that challenges all employees to reach their maximum leadership capability and make an immediate impact in society. And that's precisely what the next generation of talent crave. Click on www.imperfectleaders.com for free weekly episodes delivered to your inbox and the opportunity to join live discussions with top leaders.

Todd Olson, Pendo CEO and Co-founder, is chatting LIVE with the folks of Grepbeat this Friday! Pendo is a product analytics platform that helps software companies develop products that resonate with customers. Some of the world's leading software companies and digital enterprises—such as Verizon, OpenTable, and LabCorp—use the platform. Before Pendo, Todd worked at Rally Software Development, which he led through its public offering. He also co-founded 6th Sense Software, which was later acquired.

A three-time entrepreneur and seasoned product leader, Todd Olson is on a journey to build software that makes software better. At Pendo, his Raleigh-based company, he's helped over 2,300 customers—from Salesforce to Toast—build product-led organizations. Nearly a decade into building Pendo, Todd feels he's finally found the entrepreneurial success he's been striving for throughout his career. Todd shares how he got his first customers through community-driven events, why companies should have separate product and engineering leaders, and how he incorporates his family into the company, often cooking for investors and customers in his home.

In this episode of The Product Experience, Todd Olson, co-founder and CEO of Pendo, reveals how he climbed the leadership ladder and shares his advice for anyone keen to do the same.Featured Links: Follow Todd on LinkedIn and Twitter | Pendo - The Product-Led Organization Digital Workshop | Todd's book 'The Product-Led Organization' | Patrick Thean's book 'Rhythm - How to Achieve Breakthrough Execution and Accelerate Growth' |'Inside the Tornado' book by Geoffrey A. Moore | Jobs at Pendo

Guests include Todd Olson, Fargo Public Schools Athletic Director, Dave Benson, Sheyenne boys hockey coach, and Nate Metcalf, Davies boys hockey coach. Watch Hot Mic with Dom Izzo weekday mornings from 9 to 11 on WDAY XTRA and streaming live at Inforum.com.

Every company wants to grow their market. But in order to expand into another region, one corner of the market has to be secured first. Only from this position of utility and stability can a business secure other territories. Todd Olson, the CEO of Pendo, explains his strategy.Main TakeawaysCreating a New Product Market: Many companies disrupt a current market. It's another category altogether to create a new product market. Although it's a great problem to have with a ton of upside, one area of focus must be on educating prospective buyers. Of course, having an effective product that's easy to implement is the best pitch. Pendo was able to provide its software product to businesses easily and without involving developers. This helped give Pendo a foot in the door to prove what it could do.Strategizing for Future Growth: Pendo's plans for growth are educative. One side of the approach is to continue to sell current products to new markets; both nationally and internationally. The other side is to develop new products that will further benefit existing customers. Furthermore, it's intriguing how Pendo's product has moved from SaaS B2B clients to other arenas as those individuals who've used the product have moved into different industries and brought Pendo with them.Representing Raleigh: Finding and retaining top talent is a concern for many businesses today. Pendo has an interesting angle because it is located in Raleigh, North Carolina. In Raleigh, there's natural beauty, a low cost of living, and also access to the talent coming out of many of the colleges and universities in the region. Although Pendo is based in Raleigh, it has offices in New York and San Francisco to utilize the talent in those areas as well.IT Visionaries is brought to you by the Salesforce Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

Global Product Management Talk is pleased to bring you the next episode of... Product Mastery Now with host Chad McAllister, PhD. The podcast is all about helping people involved in innovation and managing products become more successful, grow their careers, and STANDOUT from their peers. About the Episode:  Today we are talking about the product-led organization. We have seen many organizations in the last few years move the product group and product roles to more prominent positions, putting clearer focus on creating great products for customers. To help us explore this topic is the founder of Pendo and the author of the book, The Product-Led Organization: Drive Growth by Putting Product at the Center of Your Customer Experience. You likely already know his name, which is Todd Olson, who joined us previously in episode 185.

How product managers can focus on creating great products for their customers Today we are talking about the product-led organization. We have seen many organizations in the last few years move the product group and product roles to more prominent positions, putting clearer focus on creating great products for customers. To help us explore this […]

In this episode, Todd Olson and Tatyana Mamut of Pendo will share insights into building product-led organizations and their work at Pendo, as well as their thoughts on experimentation and the Total Addressable Market. TIPM is produced by Feedback Loop, the research platform designed for products teams. Want to sign up for a free Feedback Loop account? Click this link and start testing today: https://go.feedbackloop.com/start-free-now-tipm

Steven Shields, ACMHC CET1, is a therapist who acts as a guide to help others heal from trauma and addiction. As founder of Unashamed Unafraid, a non-profit organization, he hosts the podcast that shares hope for sexual addiction recovery. Unashamed funds scholarships for people to go to retreats and receive therapy. Steve works in his private practice in Salt Lake City, at OnSite in Nashville Tennessee, and at the Oaks in San Diego California doing trauma intensives and workshops. His favorite event to speak at is the WarriorHeart Bootcamp every year. Steve is unofficially the biggest Leading Saints and "KF" fan! This is part 2 of a 2-part podcast discussion. Listen to Part 1 here. Highlights 0:30 How do I interview someone every week who is in therapy and dealing with addiction? Check in to see if the therapy is working or not. 4:50 How bishops can communicate with therapists. Bishops should get a consent form to be able to get information from the therapist about how the therapy is going. 15:30 How do bishops find a good therapist? Steve describes the different types of therapists and specialities. 26:18 Don't refer a person to an agency. Refer them to a specific person. LDS Family Services is a great resource but it's an agency. 30:00 It can be difficult to find a good therapist. However, therapists like to work with people that like to do the work. Reach out to the therapist you want to go to and show them that you are willing and ready to do the work. It might be worth it to get on a waiting list for a really good therapist. 34:40 What do you do with people that don't want to do the work? The only thing you can do is invite. 36:55 Steve's recommendation to all bishops is to have the person pay for at least part of the sessions, even if it's only five dollars. 40:20 Two questions to ask your therapist. Make sure they are doing the work too and putting what they teach into practice. Do you currently go to therapy or have you been to therapy? What are you currently getting trained in? 41:30 Leaders are carrying the burdens and the huge weight of the ward. Bishops and other leaders should also be getting therapy. Steve challenges all bishops to find a good therapist and do at least three sessions. 43:20 How can a leader begin to understand the resources for intensive therapy? It can be very expensive but much more effective in some situations. 52:00 Steve explains value systems. A therapist should not try to change your value system and if they do you should pick a new one. Links Part 1 of this podcast UnashamedUnafraid.com WarriorHeart Bootcamp It's Not Your Job to Fix Pornography Addiction | An Interview with Todd Olson and Steve Shields 6 Things I Wish Bishops Knew About Addiction | Guest Post by Steven Shields (Recovering Addict) “The Atonement Works for Me”: One Couple's Recovery from Sexual Addiction Read the TRANSCRIPT of this podcast.

Steven Shields, ACMHC CET1, is a therapist who acts as a guide to help others heal from trauma and addiction. As founder of Unashamed Unafraid, a non-profit organization, he hosts the podcast that shares hope for sexual addiction recovery. Unashamed funds scholarships for people to go to retreats and receive therapy. Steve works in his private practice in Salt Lake City, at OnSite in Nashville Tennessee, and at the Oaks in San Diego California doing trauma intensives and workshops. His favorite event to speak at is the WarriorHeart Bootcamp every year. Steve is unofficially the biggest Leading Saints and "KF" fan! This is part 1 of a 2-part podcast discussion. Highlights 5:30 Kurt and Steve begin the topic of therapy. 6:50 The truth about therapy. Jesus is the true healer. 7:55 Therapy then and now. How it has changed over time. 10:40 What is therapy for? To help you get unstuck when you don't think you can do it on your own. 13:00 Therapy can help you in your process of healing and using the atonement in your life. 15:00 Therapy offers a safe place to express whatever you need to. It can get messy emotionally when trying to talk to a leader or a loved one. Another plus is that they are professionally trained to help you. 18:45 Therapy helps you open the door to find healing. How would Christ heal you today? 20:45 Find a safe place to talk about whatever you need to talk about. 21:50 “What you can't see, you can't feel and what you can't feel, you can't heal.” 22:20 Christ is still healing today just as He did in His ministry. He lives! 23:00 Even though bishops aren't therapists they can still help you. Depending on the situation and bishop they can help you or help you get the counseling you need. 27:00 Therapy is about connecting to your internal source. It's not about a therapist telling you what to do in your life. We don't need advice. We come to it on our own. 32:00 The different types of therapy and what type is most effective. 36:15 Does Christ's healing take time? Links PART 2 of this podcast UnashamedUnafraid.com WarriorHeart Bootcamp It's Not Your Job to Fix Pornography Addiction | An Interview with Todd Olson and Steve Shields 6 Things I Wish Bishops Knew About Addiction | Guest Post by Steven Shields (Recovering Addict) “The Atonement Works for Me”: One Couple's Recovery from Sexual Addiction Read the TRANSCRIPT of this podcast.

In our 17th episode, Gil discusses category creation with two experienced B2B leaders from the product management and supply chain categories. Panelists for this episode include Todd Olson, CEO of Pendo and one of the influencers behind the product experience management category, and Andrew Waitman, CEO of Assent Compliance and creator of the supply chain transparency category. You'll walk away from this episode with insights about branding, content strategy, and measuring product-market fit. BONUS! Andrew tells us how being an introvert helped him become a better leader.

In this episode of the Net Effects Podcast, co-hosts Les Ottolenghi and Mark Bavisotto interview Todd Olson, CEO and Founder at Pendo. The unicorn company, Pendo, founded by Todd Olson, is “on a mission to improve the world's experiences with software”. --- Send in a voice message: https://anchor.fm/neteffectspodcast/message

Todd's view of product-led sales is all about human effort complimenting product effort. And don't miss his pitch on the #1 reason to visit Delaware.

Todd Olson is the CEO of Pendo, the leading software platform for product teams. Todd recently wrote a book called, “The Product-Led Organization,” and we unpack its key themes in this episode. Learn about the importance of cross-functional teams, but also how to work through key challenges that arise when more folks are involved in decisions. Plus, you'll hear about the power of “addition through subtraction” when it comes to product management. All that (and more) on this episode of BUILD.

In the United States, 89% of adults report having experienced at least one traumatic event in their lives. Most adults report exposure to multiple traumatic events (Widen the Window, p. 17). Trauma expert and therapist, Todd Olson discusses trauma and how it affects the way victims process and cope.Support the show

This week on Product Love, I sat down with Todd Olson, CEO of Pendo, and long-time friend. We discussed Todd's career, and highlighted on the ways he's strategically positioned against competitors in the past. We also talked a lot about value. Every product manager in the world wants to build valuable experiences for their customers. So how do product managers prioritize on delivering better experiences to users? Listen to this week's episode to find out.

On this episode, we sit down with Todd Olson, the Founder and CEO of Pendo, a product experience platform that helps product teams create software customers love. 5 years ago, Todd was leading a 5 person team and today, he employs over 200 people internationally with over $100 million dollars in funding.