SaaS Scaled is hosted by Arman Eshraghi, CEO and founder of Qrvey. In each episode, Arman will sit down with leaders and CEOs from the technology sector to discuss challenges, best practices, and what they’ve learned.
Today, we're joined by Todd Olson, co-founder and CEO of Pendo, the world's first software experience management platform. We talk about:Offloading work from employees to digital workersWhen most people will opt to chat with an AI agent over a humanThe need for SaaS apps to transform themselves into agentic appsAdvice for serial SaaS entrepreneurs, including a big cautionary tale for startupsAI-generated and AI-maintained code and the ease of prototyping
Today, we're joined by Ted Elliott, Chief Executive Officer of Copado, the leader in AI-powered DevOps for business applications. We talk about:Impacts of AI agents over the next 5 yearsTed's AI-generated Dr. Seuss book based on walks with his dogThe power of small data with AI, despite many believing more data is the answerThe challenge of being disciplined to enter only good dataGaming out SaaS company ideas with AI, such as a virtual venture capitalist
Today, we're joined by Tom Lavery, CEO and Founder of Jiminny, a conversation intelligence platform that captures and analyzes your critical go-to-market insights with AI. We talk about:Getting value from unstructured dataHow quickly SaaS subscription businesses should push to be profitableTrade-offs between product-led and sales-led growthRacing to be the market leaderDangers of focusing strictly on the short-term
Today, we're joined by Nik Froehlich, founder and CEO of Saritasa, a technology solutions company that designs and develops custom, commercial-grade software systems. We talk about:Pro and cons of building vs. buying softwareThe challenges of low code/ no code solutionsThe high costs of code debtCoping with client requests for cheaply developed softwareWill GenAI eliminate the need for developers to write code?Current AI development use cases: documentation & automatic testing
Today, we're joined by Rahul Pangam, Co-Founder & CEO of RapidCanvas, a leader in delivering transformative AI-powered solutions that empower businesses to achieve faster and more impactful outcomes. We talk about:How to make GenAI more reliable: Understanding your business context & knowing why something is happeningMoving from planning based on the human gut to an AI-based setupThe coming paradigm shift from SaaS to service as a softwareInteracting with apps in plain language vs. remembering which of 56 dashboards to view
Today, we're joined by Srikrishnan Ganesan, Co-Founder & CEO of Rocketlane, the #1 customer onboarding, PSA, and project delivery software. We talk about:Launching an incomplete product vs. going to market too late Determining the scope of an MVP & a full-featured, differentiated productUnique approaches to “Design Partners” during product development Best ways to build a communityMaintaining a sense of urgency once established & not getting too comfortable
Today, we're joined by Zach Wasserman, Co-Founder of Fleet, open-source device management for IT and security teams with thousands of laptops and servers. We talk about:Best ways to build trust with usersImpacts of AI on open source, including using gen AI to describe human-created queriesCross-platform endpoint managementDetermining the scope of device management with BYOD & less traditional computing devicesDevice management surprises
Today, we're joined by Luis Garcia, President of PETE, an Orlando-based tech startup that offers a suite of cost-effective and customizable solutions that enable organizations to deliver personalized workforce learning at scale. We talk about:Tackling the challenges of digital learning: content development & learning assessmentThe role of AI in scaling workforce development & engaging learners one-on-oneCalculating the ROI of a learning management systemFlipping the normal training paradigm of fixed time with variable learningTraining topics that SaaS companies are most interested in
Today, we're joined by Mohan Rao, Chief Product & Technology Officer of Knownwell, an AIaaS platform company that synthesizes an organization's natural communications, enterprise data, and public information into actionable intelligence to minimize client churn, maximize client growth, and drive operational efficiency. We talk about:The changing product development process with AI-native productsEliciting user feedback when the application output is unpredictableOvercoming the cognitive dissonance of using AI toolsSolving the challenges of scaling professional services relationshipsThe value of a ‘Digital Chief of Staff'
Today, we're joined by Rich Kahn, Co-Founder and CEO of Anura, an ad fraud solution designed to improve campaign performance by accurately exposing bots, malware, and human fraud. We talk about:Why digital marketing is a hot spot for fraudstersThe numerous benefits of reducing fraudHow to increase Return on Ad Spend (ROAS)Who is taking better advantage of AI: fraudsters or those battling fraud?
Today, we're joined by Carlos Gonzalez de Villaumbrosia, Founder and CEO of Product School, the global leader in product management training with a community of over two million product professionals. We talk about:The evolution of the product management functionProduct-led growth: pros & cons, plus where it fits bestProduct management reporting to the CEO vs. marketing or engineeringDrawing lines between product strategy, product marketing, and product managementThink your product isn't ready for AI? Think again.
Today, we're joined by Anurag Goel, Founder and CEO of Render, the modern cloud provider for all your apps and websites. We talk about:Why founders select a particular problem to solveWhat to focus on in each phase of growth, from product development to finance to peopleBarriers to entry to starting new cloud servicesThe importance of great customer service & building trust with users
Today, we're joined by Roee Hartuv, Head of Revenue Architecture Practice at Winning by Design, a global B2B revenue consulting and training company. We talk about:Revenue generation and go-to-market strategies at different stages of growth Considering each go-to-market motion, segment, & product as their own factory production lineShifting challenges in revenue generation as companies growThe impacts of pricing and packaging on building revenue architecture If AI will takeover sales and revenue consulting
Today, we're joined by Vineet Jain, Co-Founder & CEO of Egnyte, the #1 cloud content governance platform. We talk about:The generative AI hype cycleStartups focusing on creating value versus increasing their valuationBiggest challenges to implementing an enterprise content management systemHow to boost user adoption of a new content management systemWill on-prem infrastructure eventually disappear?
Today, we're joined by Rob Wenger, Chief Executive Officer and Co-Founder of Higher Logic, a leading provider of engagement platforms for associations and nonprofits. We talk about:The challenge of knowing when to innovate & at what paceUsing Gen AI to generate revenue & deliver value to users (without going off the rails)Integrating technologies post-acquisitionHow to remediate technical debtAlternatives to real-time integration
Today, we're joined by David Abramson, Chief Technology Officer (CTO) at Qrvey. We talk about:The evolution of embedded analytics and the latest trendsRising complexity in how companies deliver content to usersRewards of embedding analytics + risks and how to reduce themOften overlooked aspects of building analytics in-houseChallenges of licensing analytics for internal vs. external use
Today, we're joined by Joseph Ruscio, General Partner at Heavybit Industries, the leading investor in developer-first startups. We talk about:The most efficient go to market approachWhy developer velocity is the single most important thingGiving humans superpowers, not replacing themWhy it's laughable to claim generative AI will replace nearly all developersHelping technologists build go-to-market plans & why, even though they think salespeople are icky, they must employ a lot of them
Today, we're joined by Wolf Ruzicka, Chairman of the Board at EastBanc Technologies, a platform agnostic, full-lifecycle software development company. We talk about:What most surprised Wolf when he began speaking about AIWhy AI won't destroy planet EarthThe biggest AI beneficiaries in an enterprise - those with a defined processWhy probabilistic engineering will not replace deterministic engineeringThe 3 components of AI
Today, we're joined by Satyen Sangani, CEO & Co-Founder of Alation, a leader in enterprise data intelligence solutions. We talk about:The role of AI in data managementAccelerating time to informationFascinating use cases resulting from easier knowledge sharingIncreasing the accuracy of AI outputEntrepreneur-market fit and building a new product categoryIs data democratization always useful?
Today, we're joined by Matt Clark, President and CEO of Corcentric, a leading global provider of best-in-class procurement and finance solutions. We talk about:The temptation to engage in a features arms race with competitorsCreating a ‘one size fits one' feeling for customers & prospects What Mark would do differently if he went back 20 years with $500 million cash to burnThe (surprising & counterintuitive) best time to innovate
Today, we're joined by Shawn Olds, Co-founder and Co-Chief Executive Officer at boodleAI, providers of BoodleBox, the GenAI GroupChat that brings people, AI assistants, and knowledge together. We talk about:The value of “flipping the script,” where AI prompts the userWhat needs for human expertise remain as AI advances?2 main ways you can help reduce AI hallucinationsPrepare for meetings & interviews by having AI adopt the role of your colleague
Today, we're joined by Cenk Sidar, Founder & CEO at Enquire AI, the ultimate AI-powered knowledge network. We talk about:Advances in GenAI large language models that enable ingestion of anonymized dataHow Enquire AI created a new tier of users with GenAI & productizing their existing data lake Keeping data current on a real-time basisImpacts of commodification of large language modelsHow companies can survive irrelevance when large AI firms launch new featuresReplicating the thinking and judgment of experienced employees to make them ‘eternal'
Today, we're joined by Mike Palmer, Chief Executive Officer at Sigma, the only cloud analytics solution with a spreadsheet-like interface enabling anyone to explore data at cloud scale and speed. We talk about:Creating a product for the average person to useIf the dashboard will be replaced by an AI promptDisruption of SaaS in the march toward cloud adoptionDo we have too many SaaS products in the market today?How technology always starts with an expert and ends democratized
Today, we're joined by Pieter de Villiers, Co-Founder & CEO at Clickatell, the global leader in chat commerce. We talk about:3 pillars of excellence to measure decisions against when building a SaaS app Changes in ideal customer profile from year oneGlobal democratization of SaaS investingWhat to have a clear view of before writing a single line of code
Today, we're joined by Derek Rey, Investor + Founder & CEO at Demand Inc., a human-driven AI-enabled sales development team. We talk about:The loss of knowledge of how to send good emailThe paradox of needing AI in order to be human at scaleWhat Sales Development Reps can do to be successful, particularly while working with AIThe role of email marketing in building top of funnel pipeline
On today's episode, we're joined by Sahil Patel, CEO at Spiralyze, provider of data-driven performance Conversion Rate Optimization (CRO) services.We talk about:How effective most companies' websites are at lead gen 3 common mistakes that lower website conversionsWhat to put on your homepage instead of boring stock images of people in a conference roomWhy you should review your website translated into a language you don't speakThe importance of talking about not just the ups, but also the downs in business
On today's episode, we're joined by Praveen Narra, Founder & CEO of Tech.us, a Silicon Valley based software development company with a team spread across the globe. We talk about:Expected AI innovations, including large-scale personalization & “Invisible AI”How AI is disrupting software development, including launching to multiple narrow markets The “Minimum Wow Product” instead of MVPWhy you can't just hire an iOS developer and expect them to build a great mobile appImportance of keeping up with the pace of tech innovation
On today's episode, we're joined by John Sarver, Innovation and Technology Consultant at Saaslogic, providers of a next gen SaaS billing and subscription management platform.We talk about:The impacts of segmentation in optimizing revenue operationsIf early-stage startups need a revenue platformHow startups can best transition from focusing on tech to operationsGenerational gaps in purchasing patternsHelping merchants test pricing strategies
On today's episode, we're joined by Vipul Shah, Co-Founder (CEO & CFO) at SaaSWorks, which delivers a single source of customer, revenue, and usage data truth to CFOs and finance teams.We talk about:The importance of quality of revenue (& the boring side)Managing the conflict of fast growth versus quality of revenueThe challenges of low-fit customersStopping sales to less successful customer segmentsThe 2 metrics investors are focusing on in this tough environment
On today's episode, we're joined by Baird Hall, SaaS Builder and Co-Founder at Churnkey, the platform which supercharges every part of customer retention, helping companies optimize growth.We talk about:Advantages & disadvantages of various pricing model & their impact on churnThe 4 different types of churnDos & don'ts for SaaS startups to reduce churnImportant data to capture around customer cancellationsHow customer reactivations are a big, often neglected opportunity for SaaS companies
On today's episode, we're joined by Matt Verlaque, Chief Operating Officer at SaaS Academy, the complete business growth system for SaaS founders.We talk about:How SaaS companies are 10% art, 90% scienceMaking deposits into your customer goodwill account to avert disasterImportant founder attributes for successThe most innovative marketing strategies Matt has seen
On today's episode, we're joined by Sid Banerjee, Chief XM Strategy Officer, Qualtrics, the leader and creator of the experience management category. We talk about:Using automation to generate faster insightsFocusing on delivering value, and demonstrating that to prospective clientsHow Gen AI is finding problems & recommending solutionsUsing AI for right & left brain capabilities to build 150 different analysis modelsUsing analytics to determine where digital customer journeys break
On today's episode, we're joined by Phil Ahad, Former CDO at Toluna, the leading global insights technology and panel provider. We talk about:How much of Phil's day-to-day work could be done by AITrading privacy for personalized recommendationsThe need for human insights when testing future conceptsReaching the point of fully democratized market researchHow AI will disrupt revenue models
On today's episode, we're joined by Lee Blakemore, Chief Executive Officer of Introhive, the leading Client Intelligence Platform. We talk about:Building a culture that's data-oriented & encouraging autonomy Resisting unproductive fads, such as pushing for metrics that don't correlate to profit & revenueBeing pragmatic – without killing opportunitiesAmusing anecdotes about the early cloud daysIf startups should invest more in marketing or sales
On today's episode, we're joined by Devvret Rishi, CEO & Co-Founder at Predibase, the low-code AI platform for developers. We talk about:Progress towards democratization of LLM & AITackling the main challenges of machine learningWill LLM apps replace or enhance SaaS apps?Insights from Predibase's survey of 150 executives, data scientists, & developersWhy people will stop trying to use a cannon when they need a scalpel
On today's episode, we're joined by Peter Voss, Founder/ CEO/ Chief Scientist, AGI Innovations & Aigo.ai, developers of the first and only “Chatbot with a Brain.” We talk about:The 3 waves of AIHyper personalization as compared to generative AIHow chatbot technology in the future will conduct interviews to learn requirementsTraceability to understand any mistakes with AIBuilding a truly personal assistant that serves your agenda, is hyper-personalized, & private
On today's episode, we're joined by Ben Johnson Founder, CEO of Particle41, a provider of software and product development solutions crafted by world-class app development, DevOps, and data science teams. We talk about:What components the CTO owns in a SaaS companyOptimizing the efficiency of dev teamsHow much of the CTO role is internal vs. externalHow to interview & identify a great CTO candidate
On today's episode, we're joined by Jason Kruger, President & Founder at Signature Analytics, a provider of expert-level accounting and business advisory solutions to small and middle-market businesses throughout Southern California and beyond.We talk about:Accounting mistakes commonly made by SaaS foundersThe challenges of balancing CEO optimism with necessary pragmatismAreas successful SaaS CEOs spend the most time onThe collaborative process of developing KPIsThe trouble with viewing accounting as a necessary evil
On today's episode, we're joined by Dan Balcauski, Founder and Chief Pricing Officer of Product Tranquility, a consulting firm in Austin, Texas focused on helping high-volume B2B SaaS CEOs define pricing and packaging for new products.We talk about:What people often get wrong about pricingPricing questions you should never askWhat to ask instead The right way for companies to raise pricesHow to determine if you should publish pricing online
On today's episode, we're joined by Alex Levin Co-Founder & CEO at Regal.io, the outbound phone and SMS sales solution built to drive more conversations with your customers, so you can hit your growth goals way faster.We talk about:The value of start-up founders doing sales for the first few million in ARWhy AI won't replace humans (for a while)The optimal speed for company growthHow to decide to take in more capital from outside sources to accelerate growthThe hardest parts about being an early-stage entrepreneur & advice for those stages
On today's episode, we're joined by Jan Arendtsz, CEO & Founder, Celigo, a leading integration platform as a service (iPaaS) company.We talk about:Increasing efficiency with workflow automations Powerful use cases for iPaaSUsing AI to make better SaaS products that help users be more productiveEmpowering business users to automate their underlying business processes
On today's episode, we're joined by Jason Radisson, CEO and founder at Movo, the AI-powered HR platform that automates the expensive, manual and time-consuming process of acquiring, engaging, and upskilling a high-volume frontline workforce.We talk about:How AI can help with workplace flexibility in the gig economyReducing HR's paperwork burden, so they can focus on meaningful interactions with candidates The implications of AI making software engineers 10X more productiveThe coming Cambrian explosion of SaaS companies…. & what curbs enthusiasm
On today's episode, we're joined by Ben Sebree, Senior Vice President of R&D, CivicPlus, a technology company committed to empowering governments to efficiently operate, serve, and govern through the use of innovative and integrated technology solutions.We talk about:Helping local governments to be more efficient in the modern cloud ageMeasuring the potential impact & user adoption of new tech offeringsDigital initiatives, including AI, that cities can undertake to most benefit residentsHow governments can build trust by providing more ways for citizens to interact with government
On today's episode, we're joined by Seena Mortazavi, CEO, Chronus, the leading enterprise mentoring platform. We talk about:Differences between being a VC-backed versus bootstrapping for SaaS companiesThe best time to bring in an investorFocusing on lead generation versus product in early stage start-upsManaging a global, dispersed team
On today's episode, we're joined by Swathi Young, Chief Technology Officer, SustainChain, a global systems-based technology platform designed to drive unprecedented collaboration and joint action among organizations with a high commitment to sustainability.We talk about:Key steps to get started with generative AI & MLBreaking down organizational silos to leverage emerging technologiesReducing cloud computing costs & mitigating environmental impacts of MLThe “self-service” trend of empowering business users with tools for decision-makingThe ethics of AI-generated art, writing, & music
On today's episode, we're joined by Gregg Johnson, CEO, Invoca, the leader in AI conversation intelligence for revenue teams.We talk about:Bringing together the best of digital interactions & human conversationsEvolution of the sales organization in a growing company, with added buyer personasWays to help the organization help itself as you scalePros & cons of decentralizingBeing mindful of where you're putting stress on the organization
On today's episode, we're joined by Tim Ouimet, Board Member, Engage3 Solutions, Inc. Engage3 provides the industry's most complete view of competitive pricing and optimizes their customers' Price Image so they can profitably grow revenue and drive trips.We talk about:Balancing algorithms, AI, & ML plus human intuition to get answersHow data can deliver healthier food options, improving healthcareCoping with rising compute costsVariable pricing expanding into new industries & how to do it wellThe machine-to-machine future we're driving into, with agent-based shopping
On today's episode, we're joined by Michael Katz, CEO and Co-founder of mParticle an AI-powered customer data platform. We talk about:Helping tame data chaosDemocratizing access to AI & data tools to bridge the divide between haves & have-nots Facilitating communication & minimizing conflictOpportunities & threats of AI… and when human intuition winsWhat activities will make companies breakout
On today's episode, we're joined by Michael Keeler, Chairman and CEO, LeaseAccelerator, a SaaS platform that helps companies automate the entire life cycle for leases, both real estate and equipment.We talk about:Managing the product roadmap scientifically & deciding where to investListening to customers in structured waysQs Michael asks LeaseAccelerator's top clients a couple times every yearDelivering what customers want without bloatware heavinessThe way to think about growing a SaaS business over time
In this episode, Arman welcomes Lars Gronnegaard, CEO and co-founder of Dreamdata, as they discuss the importance of marketing data in a B2B market, and how a SaaS service was created to serve that need.
On today's episode, we're joined by Scott Hurff, Founder & Chief Product Officer at Churnkey, a platform built to supercharge every part of customer retention and optimize your company's growth.We talk about:- Scott's background and the story of Churnkey.- What a good SaaS product needs.- Ensuring company alignment when it comes to design.- Balancing flexibility, power and ease of use.- How pricing impacts customer retention.- How to raise SaaS prices without losing customers.Scott Hurff - https://www.linkedin.com/in/scotthurff/Churnkey - https://www.linkedin.com/company/churnkey/This episode is brought to you by QrveyThe tools you need to take action with your data, on a platform built for maximum scalability, security and cost efficiencies. If you're ready to reduce complexity and dramatically lower costs, contact us today at qrvey.com.Qrvey, the modern no-code analytics solution for SaaS companies on AWS.
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