Podcasts about healthcare operations

In this Ortho Marketing episode, Dean Steinman is joined by Rebecca Herring, Director of Healthcare Operations at Rocket Station. They dive into how virtual assistants are transforming the way dental practices operate— from reducing front desk stress to improving patient follow-ups and boosting overall productivity. Discover how you can regain control, streamline operations, and focus more on patient care.Ready to elevate your practice? Contact us!https://orthomarketing.com/contact-us/About Rebecca Herring, MAADOMRebecca Herring is a seasoned dental coach with over 25 years of hands-on experience in the dental industry, a journey that began in her youth while accompanying her father, a dentist, on humanitarian trips to Guadalajara. During these early experiences, Rebecca discovered the transformative power of dentistry and the importance of compassionate care. Her dedication to making a difference has only deepened since, and today, she empowers dental teams and professionals to unlock their full potential, ensuring they are in roles that not only fit their skills but fuel their passion. With her vast experience, approachable demeanor, and unwavering dedication to helping others succeed, Rebecca Herring is not just a coach but a trusted partner in transforming dental practices from the inside out.For more info: https://rocketstation.com/dental/

In this Ortho Marketing episode, Dean Steinman is joined by Rebecca Herring, Director of Healthcare Operations at Rocket Station. They dive into how virtual assistants are transforming the way dental practices operate— from reducing front desk stress to improving patient follow-ups and boosting overall productivity. Discover how you can regain control, streamline operations, and focus more on patient care.Ready to elevate your practice? Contact us!https://orthomarketing.com/contact-us/About Rebecca Herring, MAADOMRebecca Herring is a seasoned dental coach with over 25 years of hands-on experience in the dental industry, a journey that began in her youth while accompanying her father, a dentist, on humanitarian trips to Guadalajara. During these early experiences, Rebecca discovered the transformative power of dentistry and the importance of compassionate care. Her dedication to making a difference has only deepened since, and today, she empowers dental teams and professionals to unlock their full potential, ensuring they are in roles that not only fit their skills but fuel their passion. With her vast experience, approachable demeanor, and unwavering dedication to helping others succeed, Rebecca Herring is not just a coach but a trusted partner in transforming dental practices from the inside out.For more info: https://rocketstation.com/dental/

On this episode of DGTL Voices, Ed interviews Philipp von Gilsa, CEO of Kontakt.io. They discuss his journey from growing up in Stuttgart, Germany, to becoming an entrepreneur in the healthcare technology space. Philipp shares his personal philosophy, emphasizing the importance of taking action and embracing serendipity. He details the evolution of Kontakt.io, a platform designed to improve hospital operations through intelligent orchestration, and highlights the pragmatic approach the company takes to solve real-world healthcare challenges. The conversation also touches on the importance of personal interests, such as music and winemaking, in maintaining balance and energy in life.

Hospitals today face rising drug costs, workforce shortages, supply chain disruptions and tightening reimbursement, making financial sustainability increasingly difficult to achieve. In this episode of Healthcare Insider, Cardinal Health's Mike Brown, R.Ph, vice president of managed services, and Michelle Dalton, PharmD, regional director of account management and operations, discuss how a strategic approach to pharmacy management can help hospitals of all sizes reduce costs, optimize operations and unlock new revenue streams. They also share how one Southeastern health system kept $3 million in clinical savings in one year by transforming pharmacy operations. Listen to learn how your organization can tap into the pharmacy's full potential to drive financial resilience and growth across your system.

This week, we have Trey Holterman, Co-Founder and CEO of Tennr, on the show. Tennr automates manual tasks in healthcare operations using a proprietary LLM and has raised over $61 million in VC funding from Lightspeed, a16z, Y Combinator, and others. Trey covers his journey from captaining the Stanford rowing team to navigating improv comedy and building Tennr. We dive into how Tennr defines success through improved patient experience and why hard problems attract great engineers.Trey also unpacks why his team avoids buzzwords like “AI”, despite having a clear real-world application of a LLM.Episode Chapters:How rowing influenced Trey - 2:33Building leadership skills - 4:15Dabbling in standup comedy - 8:04Tennr's founding story - 10:10How Tennr delivers ROI to customers - 13:25Hard problems attract great engineers - 17:03RaeLM (proprietary vision model) - 22:06Positioning as Healthcare Cowboys - 26:43Summoning God through a machine - 31:14The future patient journey - 34:01Quick fire round - 41:47As always, feel free to contact us at partnerpathpodcast@gmail.com. We would love to hear ideas for content, guests, and overall feedback.This episode is brought to you by Grata, the world's leading deal sourcing platform. Our AI-powered search, investment-grade data, and intuitive workflows give you the edge needed to find and win deals in your industry. Visit grata.com to schedule a demo today.Fresh out of Y Combinator's Summer batch, Overlap is an AI-driven app that uses LLMs to curate the best moments from podcast episodes. Imagine having a smart assistant who reads through every podcast transcript, finds the best parts or parts most relevant to your search, and strings them together to form a new curated stream of content - that is what Overlap does. Podcasts are an exponentially growing source of unique information. Make use of it! Check out Overlap 2.0 on the App Store today.

In this episode, Felixia Colón joins host Dan Karnuta for a discussion about how artificial intelligence is being used, and is transforming, healthcare business operations. They cover care delivery methods, staffing models, the importance of establishing guardrails prior to AI's use and address the risks of bias inherent in AI and how that problem can be overcome. Colón is senior vice president of eHealth Solutions at SCP Health and former president of the North Texas Chapter of American College of Healthcare Executives. Karnuta is an associate professor in the Naveen Jindal School of Management's Organizations, Strategy and International Management Area as well as director of its Professional Program in Healthcare Management.

February 21, 2025: This is the fourth episode in the Zero Trust Hospital Series. Tamer Baker, Healthcare CTO for Zscaler, dives into the myths surrounding zero trust implementation in healthcare settings. As healthcare systems grapple with digital transformation, what really stands between organizations and successful zero trust adoption? Through their discussion of real-world examples and strategic partnerships, they challenge conventional wisdom about vendor relationships and implementation timelines. Want to get your copy of the new book "Zero Trust Hospital: The CXO Vision" by Zscaler?Pre-Order nowDon't miss our webinar after all six Zero Trust Hospital Series episodes! Register now: www.thisweekhealth.com/zerotrustKey Points:01:36 Zero Trust Implementation04:45 Vendor Myths 08:47 Healthcare Operations

There's nothing more frustrating than feeling misunderstood, undervalued, or out of place in a doctor's office. That's exactly why Northwell Health has set a new standard for both physician and patient experience.  Alyssa Scully, Assistant Vice President of Operations at Northwell Health, shares exactly how her team is transforming provider and patient experience, and their methods might surprise you… From hyperpersonalized physician referrals to patient care plans designed to bring you more fulfillment and joy — instead of simply treating symptoms of a disease — Northwell Health is redefining “care” on every level. Tune in to discover Northwell Health's innovative approaches to improving both patient and physician experiences, including data-driven metrics, annual award programs, patient experience transparency, and reducing day-to-day administrative burdens for doctors.Key Moments:  00:00 Alyssa Scully, Assistant Vice President of Operations at Northwell Health00:46 Balancing Patient Experience and Operations02:40 Supporting and Empowering Physicians04:33 The Impact of Technological Advances in Healthcare10:20 Physician Wellness Programs21:17 Training and Empowering Healthcare Teams36:15 Implementing Salesforce for Personalized Care42:31 Creating A “Third Place” For Physicians  –Are your teams facing growing demands? Join CX leaders transforming their strategies with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org

Join Mike "Ike" Isaacson, SVP of Government Relations at VGM Group, and Amie Barone, Chief Operating Officer of ACU-Serve, as they discuss how ACU-Serve is transforming the healthcare operations landscape. In this episode, Amie highlights the innovative ways ACU-Serve helps HME providers optimize their businesses, including software optimization, payer compliance, staffing solutions, intake optimization, and much more.Discover how ACU-Serve combines cutting-edge technology with a commitment to transparency and tailored solutions to drive financial success for healthcare providers. Amie shares success stories, actionable advice, and insights into the future of healthcare operations, from leveraging AI and RPA to predictive analytics and robust compliance measures. Whether you're navigating payer challenges or looking to enhance patient care, this episode is a must-listen for anyone seeking to optimize their business and achieve sustainable growth.

On today's CHIMECast Episode, Hosted by Russ Branzell, President and CEO of CHIME, we welcome Rich Rodgers , Vice President of Product Management, Oracle and Roopa McNealis - Healthcare Chief of Staff, Oracle. Tune in to hear how we explore the challenges and opportunities shaping the future of healthcare and dive into market trends, key operational challenges, and actionable strategies to help healthcare providers adapt and thrive in an evolving industry. Key Takeaways: Strategies for managing rising supply chain costs and staffing shortages. Insights on overcoming system integration challenges and optimizing operations. The role of emerging technologies in shaping the future of healthcare. How healthcare executives can drive digital transformation and sustainable success.

Episode Summary: In this episode, Maribel Lopez speaks with Qventus co-founder and CEO Mudit Garg. Mudit explains how automation can help patients receive efficient care and hospitals maximize their performance. Learn how Qventus is helping hospital systems cut down their “excess days,” why efficiency is essential to care, and Mudit's predictions for the future of AI in healthcare. Key Themes: Maribel begins the episode by speaking with Mudit about how Qventus is changing the hospital system for the better. Mudit explains that AI can be extremely helpful for hospital coordination. There are many cases in healthcare where the patient and the hospital system are aligned in their goals, like booking a surgery for a patient, but administrative complexities make those goals difficult to accomplish. Qventus bases its system on two crucial components – behavioral science and machine learning. Machine learning is a great tool for determining patterns for coordination and scheduling, but factoring human behavior is crucial to create a model that actually works. Mudit credits the success of Qventus to the combination of these factors. Maribel and Mudit also discuss the future of artificial intelligence in hospitals. Many industries are adopting AI in a wide range of applications, but Mudit suggests that healthcare systems should focus in on perfecting technology that benefits both patients and hospitals. He also notes his interest in Ai's potential for data siloing, which would cut down administrative work.  Follow Mudit Garg on LinkedIn: https://www.linkedin.com/in/gargmudit/ Learn more about Qventus: https://qventus.com/ Visit the 3Blue1Brown YouTube Channel: https://www.youtube.com/@3blue1brown Visit Maribel Lopez's Website: https://www.lopezresearch.com/ Follow Maribel Lopez on X/Twitter: https://x.com/maribellopez Subscribe to Maribel Lopez on YouTube: https://www.youtube.com/c/MaribelLopezResearch Follow Maribel Lopez on LinkedIn: https://linkedin.com/in/maribellopez/ 

Tune in on Friday, October 25, 2024 @ 7pm EST for the next “He Said, He Said, He Said Live!” A Look at the World from A Seasoned Black Man's Perspective for the next episode “Election 2024: Did You Know?” with special guests Allen Orr, Jr, Esq., Orr Immigration Law Firm and Dana McGuire, Director, Healthcare Operations and Reform. America is down to 10 days before the 2024 Election and one of the most important presidential elections in the history of our time. Our democracy is at stake! As concerns around the state of the economy and inflation continue, about eight-in-ten registered voters (81%) say the economy will be especially important to their vote in the 2024 presidential election. Following the Supreme Court's decision to overturn Roe v. Wade, opinions about abortion's importance as a voting issue shifted. Immigration and healthcare reform are two of the most talked about and less understood concerns by African Americans in the 2024 election. To share some important insight into what African Americans should know about the impact of why immigration and healthcare are shaping future in this historic election, Alvin and Bobby welcomes Allen Orr, Esq, Orr Immigration Law Firm and Dana McGuire, Director, Healthcare Operations and Reform to provide information and answer questions about these critical topics we all need to know.   Allen Orr is the founder of the Washington, DC-based Orr Immigration Law Firm PC, a minority-owned law firm. His practice focuses on US immigration compliance for US corporations, including visa applications for immigrants and non-immigrants. Dana McGuire is a leader in Healthcare Operations and Reform. She is frequently called on as a technical consultant by operational teams for major hospital health systems. Her cross-national work explores market reforms, state policies, including regulation of mandated insurance benefits and insurance expansions.

Featuring Rob Carroll, Senior Director of Business Operations & Performance Improvement at Kaiser Permanente. In this episode, we explore how AI and tech integration are transforming healthcare operations. Rob shares invaluable insights into how these innovations are boosting efficiency, optimizing workflows, and driving performance improvement across the continuum of care. Key Takeaways: How AI enhances staff efficiency and streamlines nonclinical operations. Real world examples of AI-driven operations improving performance across the continuum of care.  Insights into overcoming challenges when implementing AI and technology in healthcare. Future trends in AI and tech that are shaping the next generation of healthcare operations. Tune in to learn how innovative technologies are reshaping healthcare delivery and setting new standards for efficiency. Find Rob's work at georgia.kaiserpermanente.org Subscribe and stay on the forefront of the digital healthcare revolution. Watch the full video on YouTube @TheDigitalHealthcareExperience The Digital Healthcare Experience is a hub to connect healthcare leaders and tech enthusiasts. Powered by Taylor Healthcare, this podcast is your gateway to the latest trends and breakthroughs in digital health. About Us: Taylor Healthcare empowers healthcare organizations to thrive in the digital world. Our technology streamlines critical workflows such as procedural and surgical informed consent, ransomware downtime mitigation, contactless patient check-in, RX color coding solutions and more. Learn more at taylor.com/digital-healthcare   The Digital Healthcare Experience Podcast Powered by Taylor Healthcare Produced by Naomi Schwimmer  Hosted by Chris Civitarese Edited by Eli Banks Music by Nicholas Bach  

For healthcare to make a difference, financial wellbeing is essential. Many rural hospitals are struggling with operational stability right now, but with the right approach, they can often regain financial health and strengthen their organization's mission. On today's episode, hosts JJ and Rachel talk with Kevin Rash, managing director at Forvis Mazars US. Follow Forvis Mazars! https://www.forvismazars.us/  https://www.linkedin.com/showcase/forvismazars-healthcare/  Follow Rural Health Rising on Twitter!  https://twitter.com/ruralhealthpod/  https://twitter.com/hillsdaleCEOJJ/  https://twitter.com/ruralhealthrach/ Follow Hillsdale Hospital on social media!  https://www.facebook.com/hillsdalehospital/  https://www.twitter.com/hillsdalehosp/  https://www.linkedin.com/company/hillsdale-community-health-center/  https://www.instagram.com/hillsdalehospital/  Audio Engineering & Original Music by Kenji Ulmer  https://www.kenjiulmer.com/ 

      Maj. Gen. (Ret.) Sean Murphy, MD, sits down with MG(R) Jeff Clark, MD, who is a proven leader, to discuss the complexities of leadership in military medicine. With 35 years of distinguished service, including his tenure as US Army Medical Command Deputy Commander for Operations and Defense Health Agency Director of Healthcare Operations, Dr. Clark emphasized the essence of leadership:  ensuring mission success while creating conditions for the well-being of the persons on our Team and their Families.     In this captivating exchange, we explore how Dr. Clark's leadership philosophy, shaped by luminaries like former Commanding General of the 82nd Airborne Division retired LTG Mike Steele, advocates for a 'graduate level' approach where accomplishing the mission and nurturing one's team are not disparate tasks but intertwined imperatives. Dr. Clark recounts how this principle influenced his leadership style and became a mission-essential task within the units he led, particularly during his time with the 21st Combat Support Hospital and Walter Reed National Military Medical Center. This episode is an ode to leadership excellence, offering a profound look into the heart of military medicine, where the prosperity of the team is as critical as the operational objectives they strive to achieve. Take Home Messages: Leadership in military medicine requires a holistic approach that integrates the accomplishment of the mission with the welfare of personnel and their families. Good leaders do not treat these aspects as separate tasks but consider them as interconnected priorities that need to be managed simultaneously. A successful leader in military healthcare sets a high standard by developing structured strategies, such as creating a "prosperity plan," to ensure that taking care of the team is not just an ideal but a mission-essential task. This plan encompasses personal, professional, spiritual, and family domains to promote overall well-being. Effective leadership involves active engagement and attentive listening to understand the morale and challenges faced by the team. It is crucial to walk around, observe, and communicate with team members to gauge their well-being, especially in demanding environments such as providing healthcare to detainees in combat zones. Merging different cultures within military medical units presents unique challenges that require deliberate team-building efforts. Leaders must choose their words carefully and foster a sense of unity, emphasizing the common purpose and pride across all branches while respecting individual service identities. Continuous learning and self-improvement are essential for leaders. Reading and reflecting on leadership memoirs and philosophical works can provide valuable insights into improving care for others without demanding perfection, understanding the human aspect of leadership, and becoming more effective in guiding teams. Episode Keywords: military medicine leadership, balancing mission success, team well-being in healthcare, combat medicine challenges, healthcare operations in military, leadership in armed forces, military medical command, soldier welfare strategies, leadership philosophy in military, team prosperity in healthcare Hashtags: #wardocs #military #medicine #podcast #MilMed #MedEd #MilitaryMedicineLeadership, #CombatHealthcare, #MissionAndMorale, #TeamWellBeing, #HealthcareOperations, #LeadershipStrategies, #MilitaryHealthcare, #LeadershipPhilosophy, #SoldierWelfare, #GraduateLevelLeadership Honoring the Legacy and Preserving the History of Military Medicine The WarDocs Mission is to honor the legacy, preserve the oral history, and showcase career opportunities, unique expeditionary experiences, and achievements of Military Medicine. We foster patriotism and pride in Who we are, What we do, and, most importantly, How we serve Our Patients, the DoD, and Our Nation.   Find out more and join Team WarDocs at https://www.wardocspodcast.com/ Check our list of previous guest episodes at https://www.wardocspodcast.com/our-guests Subscribe and Like our Videos on our YouTube Channel: https://www.youtube.com/@wardocspodcast   Listen to the “What We Are For” Episode 47. https://bit.ly/3r87Afm WarDocs- The Military Medicine Podcast is a Non-Profit, Tax-exempt-501(c)(3) Veteran Run Organization run by volunteers. All donations are tax-deductible and go to honoring and preserving the history, experiences, successes, and lessons learned in Military Medicine. A tax receipt will be sent to you. WARDOCS documents the experiences, contributions, and innovations of all military medicine Services, ranks, and Corps who are affectionately called "Docs" as a sign of respect, trust, and confidence on and off the battlefield, demonstrating dedication to the medical care of fellow comrades in arms.     Follow Us on Social Media Twitter: @wardocspodcast Facebook: WarDocs Podcast Instagram: @wardocspodcast LinkedIn: WarDocs-The Military Medicine Podcast YouTube Channel: https://www.youtube.com/@wardocspodcast      

This episode features an interview with Kristin Russel, CMO at symplr, a company that offers healthcare operations solutions, anchored in governance, risk management, and compliance.In this episode, Kristin talks about not only creating a category, but also creating roles for the people who work in that category, in an effort to organize their customers. She also discusses going to market with the human in mind and authentic marketing.  Key Takeaways:Creating a category involves driving brand recognition, but it also requires educating your customers and thinking about creating jobs within the category you are building. If you have a smaller budget, “brandquisition”, focusing on brand acquisition efforts with a very recognizable brand, can be a useful strategy.  Prioritize featuring real people on your website. Focus on creating content and going to market authentically with real people in mind. Quote: “When you think about creating a category, we're also thinking  about how do we create people who work in that category? How do I create a healthcare operations director or the manager of healthcare operations for workforce? And so, crazily enough, thinking about not just our content, but also working with our training team, working with the ways that we're reaching out and organizing our own customers.”Episode Timestamps:*(5:56) The Trust Tree: Going to market with the human in mind*(20:58) The Playbook: “Brandquisition” and SEO*(38:13) The Dust-up: Using the “Lencioni approach” to work through disagreementsSponsor:Pipeline Visionaries is brought to you by Qualified.com, the #1 Conversational Marketing platform for companies that use Salesforce and the secret weapon for pipeline pros. The world's leading enterprise brands trust Qualified to instantly meet with buyers, right on their website, and maximize sales pipeline. Visit Qualified.com to learn more.Links:Connect with Ian on LinkedInConnect with Kristin on LinkedInLearn more about symplrLearn more about Caspian Studios

We're exploring a billion-dollar industry that's basically hidden within the healthcare field called Revenue Cycle Management.Our guest, Lance Gainer, is my cousin and a seasoned consultant in revenue cycle management within the healthcare industry, with a strong background in leadership and growth. His journey started at Labcorp, where he ascended through the corporate hierarchy. Gainer perceives revenue cycle management in healthcare as a lucrative niche filled with opportunities for growth and advancement. Learn more about our guest's business here: https://resilientrevenue.comFOLLOW BOSSLOCKS MEDIA- Text us +1(914)-353-4176- Learn more about our guest: www.bosslocksmedia.com/- Join the I Love New Growth Newsletter: https://norby.link/c5YDwu- Follow us on your favorite social platforms: https://bosslocks.norby.live- YouTube: https://www.youtube.com/@bosslocksmedia(00:00:34) Healthcare Revenue Management: Navigating Financial Impacts(00:03:49) Adapting Career Trajectory Through Unexpected Turns(00:06:36) Mastering Revenue Cycle Management in Healthcare Operations(00:18:18) Healthcare Finance Impact on Revenue Stability(00:32:08) Networking Success: Optum Consulting Role Achievement(00:40:01) Hospital Revenue Management Business Success Story(00:43:47) Maximizing Efficiency Through Overseas Revenue Management Outsourcing(00:46:30) Enhancing Revenue Cycle Management with Diverse Platforms

In this episode of Ops I Did It Again, Michael Rado (aka Rado), Co-Founder and CPO at Photon Health joins the thinksquad aka Danielle and Nikhil to break down how they built and scaled products to support over 20,000 e-prescriptions a month. Rado shows a live demo of their build (on YouTube version) and candidly shares his learnings on how to scale with optimization and automation in mind. This episode is sponsored by Out of Pocket, because no one is prouder than us than us: https://www.outofpocket.health/To register for the upcoming Healthcare Call Center 101 crash course course visit: https://www.outofpocket.health/courses/how-to-build-a-healthcare-call-center; Use code: ANSWERS for $100 off; Next cohort starts 4/16- 5/2To register for the upcoming Healthcare 101 crash course course visit: https://www.outofpocket.health/courses/healthcare-101-crash-course; Use code: IBELIEVEINME for $100 off; Next cohort starts 4/23-5/9Hosts:Danielle Poreh (https://www.linkedin.com/in/danielleporeh/)Nikhil Krishnan (https://twitter.com/nikillinit)Guests:Michael Rado (https://www.linkedin.com/in/michaelrado)  Timestamps:(00:00) Intro(01:45) Michael Rado and his journey to Photon(03:14) How Photon Health works(07:36) Courses by Out Of Pocket!(16:49) What photon automates and measures(24:23) The approach towards product development at Photon Health (29:25) Practical experiments for orgs to try 

On this episode of Ops I Did it Again, Rahul Agarwal (COO of Medplum) joins Danielle to share his digital health operations playbook. The “hero's journey” playbook breaks down pro tips and gotchas throughout every stage of scale: from pre-seed all the way to scaling to 50 states.If you are building a clinical workforce, scaling your digital health operations or looking into the future on how you should be building, this episode will give you several tactical tips to implement.This episode is sponsored by Out of Pocket, because no one is prouder than us than us: https://www.outofpocket.health/To register for the upcoming Healthcare Call Center 101 crash course course visit: https://www.outofpocket.health/courses/how-to-build-a-healthcare-call-center; Use code: ANSWERS for $100 off; Next cohort starts 4/16- 5/2To register for the upcoming Healthcare 101 crash course course visit: https://www.outofpocket.health/courses/healthcare-101-crash-course; Use code: IBELIEVEINME for $100 off; Next cohort starts 4/23-5/9Hosts:Danielle Poreh (https://www.linkedin.com/in/danielleporeh/)Nikhil Krishnan (twitter: https://twitter.com/nikillinit)Guests:Rahul Agarwal (https://www.linkedin.com/in/rahul-agarwal-330a979/) Timestamps:(00:00) Intro(02:23) Rahul explains his playbook(02:58)Tips for early stage operators(06:32) Leaving the jungle: finding product-market fit(08:55) Operational playbook for scaling digital health services(13:45)  Courses by Out Of Pocket!(15:20) How to define  encounters(24:10) How to develop care plans/clinical pathways(30:59) Optimizing provider recruiting and workload with EHR design(33:30) Standardize your metrics and avoid metric soup(35:50) Dos and don'ts when scaling to 50 states(39:43) Practical experiments for orgs to try 

In this episode of Ops I Did It Again, Kerem Ozkay (Chief Operating Officer) and Ayo Omojola (Chief Product Officer) from Carbon Health join the thinksquad aka Danielle and Nikhil, to discuss how they designed and deployed product solutions. They breakdown real examples of AI tools to enhance operations, strategies for patient care, and unique top of funnel marketing approaches. Later in the episode, Ayo shares a behind the scenes view at Carbon's home grown EHR - it's best viewed on YouTube so you can all the magic.This episode is sponsored by Out of Pocket, because no one is prouder than us than us: https://www.outofpocket.health/To register for the upcoming Healthcare Call Center 101 crash course course visit: https://www.outofpocket.health/courses/how-to-build-a-healthcare-call-center; Use code: ANSWERS for $100 off; Next cohort starts 4/16- 5/2To register for the upcoming Healthcare 101 crash course course visit: https://www.outofpocket.health/courses/healthcare-101-crash-course; Use code: IBELIEVEINME for $100 off; Next cohort starts 4/23-5/9Hosts:Nikhil Krishnan (twitter: https://twitter.com/nikillinit)Danielle Poreh (https://www.linkedin.com/in/danielleporeh/)Guests:Kerem Ozkay (https://www.linkedin.com/in/keremozkay/)Ayo Omojola (https://www.linkedin.com/in/omojola/) TIMESTAMPS(00:00) Introduction(01:43) 4 levers for tech-enabled healthcare(03:03) Running patient acquisition, operations, and marketing(09:34) SEO strategy and AI integration(15:36) Courses by Out Of Pocket!(17:11) The experience of scheduling(28:04) Performance metrics and feedback loops(29:54) Being 2x better at one thing vs 10x better at everything(33:53) Understanding patient acquisition and call content(36:04) The best tech for clinic reports(37:49) Convincing doctors to adopt new tools(41:02) Importance of localized patient acquisition(41:31) Moving off of slack for field based team(43:32) Automating Revenue Cycle Management (RCM)(50:44) Charting and patient care with AI (live demo)(55:05) Future of AI in healthcare(01:03:26) Kerem and Ayo's team dynamics(01:05:38) Closing thoughts

Hey Be You Branders!   In this episode, Hazel Brown joins me to talk about the power of collaboration and networking for your personal and professional growth. Hazel and I both discover the value of working together and leveraging social media to connect with like-minded individuals.   We delve into the importance of creating spaces for women to discuss deep issues, share their experiences, and support each other's growth and the need for self-comparison and self-worth to be based on personal progress rather than societal standards or the achievements of others. Moreover, this episode promotes the idea that true success encompasses both professional achievements and personal satisfaction, highlighting the role of community, self-care, and authentic branding in this journey.   Listen to explore:   Entrepreneurship, networking, and collaboration Women's empowerment and creating safe spaces for deep conversations How Self-care can improve productivity The importance of having emotional intelligence   Key highlights of the episode:   00:00 Introduction 00:57 Women's Empowerment Conference 01:23 What starts the “Redefining the Future You” business? 05:26 The Importance of Collaboration and Connection 07:16 The Power of Social Media for Networking 07:56 The Fear of Women to Collaborate 10:30 The Value of Self-worth and Self-comparison 13:10 Using Other's Success as an Inspiration 14:40 Creating Spaces for Women 15:28 Providing Platform for Higher-Achievers 17:27 Figuring How to Build Wealth 18:43 Prioritizing Self-Care 23:07 Emotional Intelligence, Reframing Negative thoughts 25:07 Putting Your Energy on What Really Matters 27:42 The Value of Self-authenticity 28:52 Conclusion and Closing About the Guest:   A Purpose-Driven Healthcare Leader who uses her human resources & hiring manager experience to serve as a Career Alignment Coach to passionate, result-oriented professionals. In 2003, I began my journey in healthcare- first working as a home health aide, later as an ultrasound tech, then deciding bedside was NOT for me! After 7 years, I made the switch, I started working in healthcare administration support roles and quickly started looking at what roles paid the MOST money. After much research, I thought I'd found the perfect career for me, an Anesthesiologist Assistant. What?! I could help put people to sleep and make six figures, OH MY! I completed my pre-requisites and then decided to have baby number two during the time it would take for the next program to begin! Boy, was God looking down laughing at me! I ended up pregnant with twins, yes TWINS! However, it was that experience, being vulnerable and sick that led me to pursue a double master's degree in Healthcare Administration and Public Health. From my personal healthcare experience, I quickly realized there were gaps in the healthcare system. In simple terms, it was missing the CARE in healthCARE! On a quest to make an impact, I took on roles in HR, Healthcare Operations, Healthcare Management, Patient Experience Management and now Healthcare IT supporting hospital systems throughout the US. I remain in the healthcare setting because I still have a lot of work to do in order to bring the CARE back to healthCARE. With our premium quality services, you not only get a healthcare professional who has the inside scoop; but you get a leader who is passionate about making a difference in your life and the lives of others! I am here to help you navigate your career alignment journey as an Expert Resume Writer and Career Coach. We help our clients reclaim power over their careers and pivot with purpose- on their own terms (so they can love life inside and outside the office). & of course, provide service excellence!    Find Hazel here:   Email: redefiningthefutureyou@gmail.com Podcast: @itsthehumanexperience Social Media Handles:@workplacetherapy  @redefiningthefutureyou   Elevate Your Journey: Transform with Confidence & Community by following this link: https://redefiningthefutureyou.com/workplacetherapy/ Get started on you inner work journey : Purchase 300k blueprint Masterclass  https://atigbranding.thrivecart.com/300k-blueprint/   Enroll in Highest self Highest income ( Starts 2-26-24)  https://atigbranding.thrivecart.com/highest-self-highest-income/   Listen to highest self hypnosis meditation for free HERE    Take the profitable personal brand quiz  https://atigrinspun.com/quiz/   Connect with me: Instagram:   / ati.g.branding   Website: https://atigrinspun.com/ Personal branding strategies for female entrepreneurs FB community: https://www.facebook.com/groups/perso...

In an episode of Highway to Health shot at the iconic Billy Bob's, David Kemp and healthcare veteran Kelly Strong dissected Dallas-Fort Worth's evolution into a healthcare powerhouse, fueled by rapid population increases and a business-friendly environment. During the enlightening conversation, Strong highlighted the importance of mastering revenue cycle management and identified it as the cornerstone of DFW's healthcare sector growth.Strong, who currently serves as the Senior Vice President of Healthcare Operations, Revenue Cycle Improvement, underlined how DFW has not only attracted healthcare providers and startups but has also become a fertile ground for technological advancements in patient care. While outlining the challenges healthcare providers face, such as managing denials and integrating disparate technological systems, Strong's narrative underscored the necessity of mastering revenue cycle management and adopting comprehensive strategies to ensure financial stability and foster patient trust.

Nate Brown  joins the Thinksquad, aka Danielle and Nikhil, to share lessons learned from scaling a 90 person care team in 3 years at Thyme Care.We break down their organizational design, recruiting best practices (which includes lots of role play) and how to generally think through building alignment at different levels and stages of a start-ups evolution.This episode is sponsored by Out of Pocket, because no one is prouder than us than us: https://www.outofpocket.health/You should also check out our courses, including ones taught by yours truly (How to Build A Healthcare Call Center and Healthcare 101): https://www.outofpocket.health/course-library--- Hosts:Nikhil Krishnan (Twitter: https://twitter.com/nikillinit)Danielle Poreh (https://www.linkedin.com/in/danielleporeh/)Guest:Nate Brown (https://www.linkedin.com/in/nate-brown-50a4a625/)--TIMESTAMPS(00:00) Introduction(01:48) What is Thyme Care & their mission(03:53) Nate's journey & role(06:22) Measuring qualitative data(08:25) The hiring process(14:38) Role play in interviews(23:17) ‘Pods' in organizational design(25:33) Measuring success and adjusting for patient needs(26:56) Company planning and aligning goals(35:17) Conclusions

This episode features Laurie Amaral, Healthcare Operations Leader. Here, she discusses her journey into healthcare, population health & value based care, ai trends in healthcare she is keeping an eye on, and more!

In this episode of Ops I Did It Again, Douglas Streat, COO of Aledade Care Solutions, joins the thinksquad, Danielle and Nikhil to unpack how they built patient engagement strategies to support over 2M patients alongside primary care practices. Doug shares his tactical advice and learnings on how to create behavior change - we also get to play a fun game during it. It's our most tactical episode yet.This episode is sponsored by Out of Pocket, because no one is prouder than us than us: https://www.outofpocket.health/To register for the upcoming Healthcare 101 crash course course visit: https://www.outofpocket.health/courses/healthcare-101-crash-course; Use code: IBELIEVEINME for $100 offYou should also check out our courses, including ones taught by yours truly (How to Build A Healthcare Call Center) at https://www.outofpocket.health/course-libraryHosts:Nikhil Krishnan (twitter: https://twitter.com/nikillinit)Danielle Poreh (https://www.linkedin.com/in/danielleporeh/)Guest:Douglas Streat (https://twitter.com/dougstreat) TIMESTAMPS(00:00) Intro(01:31) Introducing Patient Engagement(04:29) Doug's Career Insights(06:19) The Role of Aledade Plus(08:39) Redefining Call Centers as Patient Engagement(12:56) Key Performance Indicators in Patient Engagement(14:57) The Importance of Evidence and Experimentation(17:05) Patient Engagement Game!! (20:12) Challenges of Patient Scheduling(21:33) Role of Direct Mail in Patient Engagement(27:57) Staffing Strategies for Rapid Scaling(32:23) Importance of Characteristics when Hiring(33:56) Practical Tips for Effective Patient Engagement(37:45) Conclusions

In this insightful episode, delve into the critical concept of reducing staff burnout and enhancing work-life balance through predictive analytics, intelligent recommendations, and automation. Join the conversation with Mohan Giridharadas, Founder and CEO of LeanTaaS, which powers healthcare operations across over 1,000 hospitals and centers. Explore the significance of AI in workforce empowerment, gaining valuable insights into navigating the complexities of hospital operations, supply and demand logistics, and the quest for better predictability. Learn how breaking free from the constant fire drill mentality can alleviate stress and burnout, paving the way for thriving staff and systems. Special thanks to Mohan for sharing expertise and to LeanTaaS for sponsoring this episode. Tune in for more enlightening discussions on healthcare innovations at beckerspodcast.com.This episode is sponsored by LeanTaas.

In this insightful episode, delve into the critical concept of reducing staff burnout and enhancing work-life balance through predictive analytics, intelligent recommendations, and automation. Join the conversation with Mohan Giridharadas, Founder and CEO of LeanTaaS, which powers healthcare operations across over 1,000 hospitals and centers. Explore the significance of AI in workforce empowerment, gaining valuable insights into navigating the complexities of hospital operations, supply and demand logistics, and the quest for better predictability. Learn how breaking free from the constant fire drill mentality can alleviate stress and burnout, paving the way for thriving staff and systems. Special thanks to Mohan for sharing expertise and to LeanTaaS for sponsoring this episode. Tune in for more enlightening discussions on healthcare innovations at beckerspodcast.com.This episode is sponsored by LeanTaas.

This episode is sponsored by Out of Pocket, because no one is prouder of us than us: https://www.outofpocket.health/You should also check out our courses, including ones taught by yours truly (How to Build A Healthcare Call Center and Healthcare 101): https://www.outofpocket.health/course-library--- Hosts:Nikhil Krishnan (twitter: https://twitter.com/nikillinit)Danielle Poreh (linkedin: https://www.linkedin.com/in/danielleporeh/ twitter: https://twitter.com/danielleporeh )Guest:Sandy Varatharajah (twitter: https://twitter.com/sanvrajah?lang=en)TIMESTAMPS (00:00) Introduction to the 12 Gifts of Ops Christmas (01:30) Gift #1: Think like a product person (02:49) Gift #2: Run a drip campaign (04:12) Gift #3: Give people sight into the problems (06:01) Gift #4: Face your hidden factories, make swim lane maps (08:50) Gift #5: Start an offboarding doc (10:42) Gift #6: Prove something can be done before hiring a team (12:58) Gift #7: When in doubt, fly out (15:20) Gift #8: Build an ops roadmap (18:05) Gift #9: Before effort comes focus (22:43) Gift #10: Upgrade your software to AI features (26:33) Gift #11: Contracts create choke points (30:53) Gift #12: The power of schedule sending

In this episode, he shares his clinical and operational playbook for executing on the channel effectively and even laughs at Nikhil's jokes. We go deeper into how they measure value, track SLAs and how the channel has evolved. For folks who are in the value based care world, looking to incorporate texting into their care model or curious about how Galileo tapped into the channel so effectively, this one is made for you.--This episode is sponsored by Out of Pocket, because no one is prouder of us than us: https://www.outofpocket.health/You should also check out our courses, including ones taught by yours truly (How to Build A Healthcare Call Center and Healthcare 101): https://www.outofpocket.health/course-library--- Hosts:Nikhil Krishnan (twitter: https://twitter.com/nikillinit)Danielle Poreh (https://www.linkedin.com/in/danielleporeh/)Timestamps:(00:00) Intro to Ajay(00:59 What Galieo does and Ajay's role(3:11) What field based teams do(5:36) Lessons learned building a field based team(09:10) How Galileo builds comradery to avoid burnout(11:00) What Ajay does on roadtrips(12:00) When to use and not use SMS(13:56) Ajay's take on what makes SMS so valuable(17:57) Should we charge for texting?(22:14) Triage protocols for SMS(25:12) Bucketing SLAs for SMS(27:48) QA on triaging and continuous improvement(29:26) The flow of a single SMS (30:52) How to get started with SMS(33:46) When it's time to centralize the function(34:34) The galileo care team(36:56) Determining outbound SLAs(39:17) Preferences in population (40:00) Groupchats(42:22) How to sound like a human & 24/7 care(43:31) Measuring value in SMS(47:26) Speed matters(49:01) Hot takes(50:57) SMS in a virtual based care model(52:56)  Making sure people have your number(56:12)  Ajay's Mike Jones moment

Introducing Ops I did it again, a limited series podcast by Out-of-Pocket, hosted by Danielle Poreh and Nikhil Krishnan. We interview builders in healthcare operators breaking the mold (aka solving problems all ops people are facing)First episode dropping soon!Links:Out of Pocket: https://www.outofpocket.health/How to Build a Healthcare Call Center Course: https://www.outofpocket.health/courses/how-to-build-a-healthcare-call-centerKnowledgefest 2024 Waitlist: https://www.outofpocket.health/knowledgefest-lp

In this episode we are joined by Stephanie Ngo, Managing Director, Payer + Provider Integrated Solutions at Tegria to discuss how current interoperability climate influencing payers and the impact on their technology-related decisions. Tune in to hear examples of an effective payer-provider collaboration where both parties worked together to more effectively help patients and reduce costs.This episode is sponsored by Tegria.

Are you a healthcare entrepreneur seeking innovative ways to enhance your business's efficiency and growth? Look no further!

Kimberly Tucker is a healthcare industry expert and co-founder of K&C Solutions. With a passion for improving healthcare, she provides physicians with the tools and resources to succeed in their practices while prioritizing patient care. — Kimberly Tucker Links: Website: www.kcmedsolutions.com LinkedIn: Www.LinkedIn.com/in/klwhite13/ — PODCAST INFO: Podcast website: https://www.womleadmag.com/podcast/ Apple Podcasts: https://apple.co/3YJHMoy  Spotify: https://open.spotify.com/show/2GkmpVInAQR7Fgco0pUa1B  RSS: https://feeds.libsyn.com/409442/rss  YouTube: https://youtube.com/playlist?list=PLYDpQX16k5Uh7G7PFjMjZ8KimqoOpFF-t — CONNECT: - YouTube: https://www.youtube.com/c/WomELLE - LinkedIn: https://www.linkedin.com/company/womelle - Twitter: https://twitter.com/womelle - Facebook: https://www.facebook.com/womelle - Instagram: https://www.instagram.com/realwomelle/ — OUTLINE: 2:09 - Changing landscape of the healthcare industry 4:22 - Role of physicians in healthcare 9:10 - How K&C Solutions supports independent physicians 11:59 - Challenges faced by independent physicians 14:19 - Additional services offered by K&C Solutions 19:25 - Process overview from the beginning 21:40 - Assistance in starting a physician's own practice 23:43 - Managing the business side of healthcare practices 28:15 - Kimberly's work with a managed service organization

Operations are crucial to health outcomes, and AI can upgrade them. In this episode, Deloitte's Hashim Simjee and Morgann Carlon talk about healthcare operations and the potential of AI to improve them. They also advise listeners to develop a clear data strategy and start small when implementing AI solutions. Tune in and learn more about the power and potential of data and AI in healthcare operations! Click this link to the show notes, transcript, and resources: outcomesrocket.health

Host: Bill Adams Guest: Kristen Loose Description: In today's podcast interview, Kristen Loose, VP of Healthcare Operations, discusses her role in helping design innovative programs for the upcoming Memory Care Center. Some of these programs have already been initiated in our existing facilities, and Ms. Loose also explores the use of technology to enhance operations. Additionally, the estimated opening date of the Memory Care Center is addressed.

Why it was selected for "CBNation Architects": Shane has a powerful story of what led him to get started and he talked about how with his products and services they incorporate technology that helps create a better customer and client experience. He mentioned that their organization ask "why" when many competitors take things as they are. I loved how he talked about "loving the problem but not the solution." When you love the problem you can be nimble, pivot and adjust and change because you are obsessed with the "why" not the "how."   I AM CEO Handbook Volume 3 is HERE and it's FREE. Get your copy here: http://cbnation.co/iamceo3. Get the 100+ things that you can learn from 1600 business podcasts we recorded. Hear Gresh's story, learn the 16 business pillars from the podcast, find out about CBNation Architects and why you might be one and so much more. Did we mention it was FREE? Download it today!  Previous Episode: https://iamceo.co/2020/11/26/iam836-expert-uses-technology-to-improve-healthcare-operations-and-products/

  Dr. Faison is a pediatrician, fellowship trained in neurodevelopmental pediatrics, and he served as the 38thSurgeon General of the US Navy.   In this episode, Dr. Faison describes his career pathway to becoming a fellowship-trained pediatrician and explains how pediatricians support the critical missions of military medicine at home stations and deployed locations throughout the world.   VADM (Ret) Faison has significant deployment experience as a US Medical Task Force Commander as well as the Commander of a downrange Combat Hospital.  He shares many important lessons learned supporting combat operations and humanitarian missions such as the Fukushima earthquake and tsunami response.    Dr. Faison has extensive experience with telemedicine and informatics.  He describes some of the DoD's accomplishments in this evolving technology and where it is headed.  Following his Military Medicine career, Dr. Faison continued to make significant contributions in civilian medicine.  He describes his role in assisting the state of Ohio's response to the COVID-19 pandemic in public universities and in the Federal Mass Vaccination Center.  Dr. Faison is a strong advocate for Wounded Warrior care, and he talks about innovative ways to support these individuals and their families.  He also shares how he has been able to prepare disadvantaged minority students for healthcare career through a “Pathway to Practice” program.   Dr. Faison is a native of Norfolk, Virginia and Cleveland, Ohio, receiving his bachelor's degree from Wake Forest University.  Faison earned his doctorate in medicine and surgery from the Uniformed Services University of the Health Sciences.  He completed residency training in pediatrics at Naval Hospital San Diego and fellowship training in neurodevelopmental pediatrics at the University of Washington.    Before he served as Navy Surgeon General, Faison also served as Deputy Surgeon General and, before that, as Commander, Navy Medicine West, where he coordinated the Navy's medical support and relief operations to the Government of Japan during the Fukushima earthquake and tsunami.  As the Navy's Chief of Healthcare Operations, he also led Navy medical relief efforts during the earthquake in Haiti.  Among other leadership assignments, he has held command in a combat theater as Commanding Officer, U.S. Expeditionary Medical Facility (OIF combat hospital); and Commander, U.S. Medical Task Force, Kuwait.  He is a recognized expert on the use of telemedicine, health IT, and data analytics to improve healthcare access, quality, and outcomes.                 Find out more and join Team WarDocs at www.wardocspodcast.com   Honoring the Legacy and Preserving the History of Military Medicine   The WarDocs Mission is to improve military and civilian healthcare and foster patriotism by honoring the legacy, preserving the oral history, and showcasing career opportunities, experiences, and achievements of military medicine.   Listen to the “What We Are For” Episode 47. https://bit.ly/3r87Afm   WarDocs- The Military Medicine Podcast is a Non-Profit, Tax-exempt-501(c)(3) Veteran Run Organization run by volunteers. All donations are tax-deductible, and 100% of donations go to honoring and preserving the history, experiences, successes, and lessons learned in military medicine. A tax receipt will be sent to you.   WARDOCS documents the experiences, contributions, and innovations of all military medicine Services, ranks, and Corps who are affectionately called "Docs" as a sign of respect, trust, and confidence on and off the battlefield, demonstrating dedication to the medical care of fellow comrades in arms.           Follow Us on Social Media Twitter: @wardocspodcast Facebook: WarDocs Podcast Instagram: @wardocspodcast LinkedIn: WarDocs-The Military Medicine Podcast

Eric Demers is the CEO of Madaket Health. He believes we can transform healthcare delivery through the power of data and interoperability. With more than 25 years of global healthcare experience, Eric has built and scaled leading technology and service companies, from early stage to Fortune 100. He is highly sought-after for speaking and consulting on international health, having advised global entities and governments on critical issues facing healthcare. A growth-minded leader, Eric has founded three companies and exited two. Eric previously served in strategy-focused executive roles at IBM, Accreon, MEDecision and Orion Health. He is a graduate of Brandeis University and The George Washington University School of Medicine and Health Sciences.Madaket Health accelerates healthcare administration with seamless integrations and a fully connected platform that ensures healthcare organizations run smarter, faster, and more efficiently. With Madaket, providers, payers, and intermediaries uncover provider data analytics and insights, saving more than $500 million in the process. The company's platform automates 90% of burdensome and error-prone administrative tasks, streamlining provider credentialing, licensing, and verification processes, boosting staff productivity 10-20X while reducing processing times by up to 50%. Learn how Madaket targets billions of dollars in healthcare administrative waste by simplifying provider data management, revenue cycle, and exchange processes at madakethealth.com.Learn more about Madaket Health

Join Simile Miller and Don Metcalfe as they discuss the CHOP program. They discuss what it is and the growth in the near future. Learn about all of the requirements and opportunities with this certification.

Sarita Edwards is CEO & President at the E.WE Foundation, a nonprofit healthcare advocacy organization. She began her efforts of advocacy and public policy after her 5th child was diagnosed in utero with rare disease Edwards Syndrome or Full Trisomy 18. Sarita is recognized as a world's top patient expert and social health ambassador. She is an award winning advocate and host of the Being Rare Podcast, a digital resource hub and community conversations platform popular for its 60 second episodes. Sarita serves on executive boards and advisory councils within her home state and across the country. She is a rare disease legislative advocate, a member of multiple coalitions, and an active participant in DEIA workgroups. Sarita also serves as a Community Congress member providing advice and insight on urgent policy initiatives. Sarita has a Bachelor of Science is Health Science and is a candidate for her Masters in Healthcare Administration. She has professional experience in Healthcare Operations & Patient Access. Sarita has certifications in Seizure Recognition & First Aid from the Epilepsy Foundation and Mental Health First Aid from the National Council for Behavioral Health & Mental Wellbeing. Additionally, Sarita has continuing education studies in effective parenting, understanding childhood behavior, and child abuse & neglect prevention. Sarita lives in North Alabama with her husband and their five children.

Accelerating Insurance Credentialing & Healthcare Operations with Derek LoDerek's vision for transforming healthcare credentialing and operations not only gave me crazy good energy in our conversation ... it's what led to a transformative partnership between Element RCM (my organization) and Medallion to make contracting & credentialing more efficient, improve compliance, and level-up ABA providers' compliance game. I'm all in: on Medallion, Derek, this conversation and our partnership. Enjoy, kind listener!ResourcesDerek Lo on LinkedInElement RCM is Medallion's trusted partner in the ABA fieldMedallionDiagnosis, Netflix Documentary Derek referencesSponsored by ElementRCM 

Lindsey Brackett, CHC, CHFM, SASHE is Chief Empowerment Officer at Legacy FM where she is passionate about providing strategic leadership for operations teams by establishing long-range goals, strategies, plans, and policies. In August 2022, Mike Petrusky hosted Lindsey for a live webinar called “Forget Your FM “Family”: Building Better Teams for Healthcare Operations” where they explored the challenges and opportunities in the world of facilities management today. Mike asked Lindsey to share her experiences supporting maintenance teams in healthcare and they offered practical advice for leaders in all industries, including understanding current trends, setting up tailored training and supporting operations with modern technology. Check out these audio highlights from the broadcast and then download the full video with audience Q&A! Connect with Lindsey on LinkedIn: https://www.linkedin.com/in/lindsey-brackett/ Learn more about Legacy FM: https://legacy-fm.com/ Watch the full video with Mike and Lindsey: https://lp.asset.iofficecorp.com/webinar-managerplus-forget-your-fm-family-building-better-teams-for-healthcare-operations Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/ Learn more about the iOffice + SpaceIQ Asset Division and explore more interviews at: https://www.assetchampion.com/ Share your thoughts with Mike via email: podcast@iOFFICECORP.com  

Today's Reframed Brain episode explores the unseen impact of the pandemic for healthcare staff and decision makers with guest Jo'el Smith, Senior Healthcare Manager. If you would like to receive 5 Best Brain Health Tips and a playlist curated with you in mind, join the TRB community and subscribe: www.TheReframedBrain.com Please subscribe and like The Reframed Brain Podcast YouTube channel today! Jo'el is a graduate of Clayton State University with a Bachelor of Science Degree in Healthcare Management, and current Graduate Student at Capella University completing a Master of Health Administration with a concentration in Healthcare Operations. Her healthcare career spans 18 years, in Perioperative Services, with a career focus is now Supply Chain Management and presently as a Senior Supply Chain Manager. Jo'el's employed by one of the largest Healthcare Systems in Georgia and is a mother and wife in a blended family of two boys. You can connect with Jo'el Smith here: LinkedIn: https://www.linkedin.com/in/jo-el-s-66ba13141/ If you or someone you know may be considering death by suicide, please, please call or text one of the numbers. You are loved and not alone. National Suicide Prevention Lifeline 24/7 1–800–273–8255 National Institute of Mental Health Text HOME to 741741 to connect with a Crisis Counselor 24/7 National Institute of Mental Health WhatsApp: https://api.whatsapp.com/send/?phone=... Disclaimer: Erica Savage is not a medical practitioner, therapist, or counselor. This podcast is not a substitute for medical or mental health services. Erica's brain health expertise is centered in having sustained a traumatic brain injury in March 2021 and having to adapt a new life managing disabilities and chronic illness brought on by the brain injury. Erica's life is one involving active healing and advocacy for health disparities.

Brian Fugere, chief product officer at Symplr, joins Justin to discuss how a good governance, risk management and compliance (GRC) strategy can help hospitals and health systems be more efficient by integrating hundreds of disparate systems, processes and data sources. The average hospital system has more than 300 different IT vendors. How do you make them all work together to improve patient care, lower the cost of care, and keep hospital employees happy? Brian has the answer. Plus, Brian and Justin talk about the dynamic world of workforce management, why rural healthcare facilities have to be more flexible, and why healthcare organizations of all sizes are reimagining traditional business and care delivery models.To learn more about Definitive Healthcare, please visit us at definitivehc.com.

Its time to redefine the future yo with Hazel Brown, a Healthcare Professional who also serves as a Career Alignment Coach. In 2003, she began my journey in healthcare- first working as a home health aide, later as an ultrasound tech, then deciding bedside was NOT for me! After 7 years, I made the switch, she started working in healthcare administration support roles and quickly started looking at what roles paid the MOST money. After much research, I thought I'd found the perfect career for me, an Anesthesiologist Assistant. What?! I could help put people to sleep and make six figures, OH MY! I completed my pre-requisites and then decided to have baby number two during the time it would take for the next program to begin! Boy, was God looking down laughing at me! She ended up pregnant with twins, yes TWINS! However, it was that experience, being vulnerable and sick that led her to pursue a double master's degree in Healthcare Administration and Public Health. From her personal healthcare experience, she quickly realized there were gaps in the healthcare system. In simple terms, it was missing the CARE in healthCARE! On a quest to make an impact, she took on roles in HR, Healthcare Operations, Healthcare Management, Patient Experience Management and now I currently support patient education IT capabilities for hospital systems throughout the US. She remain in the healthcare setting because I still have a lot of work to do in order to bring the CARE back to healthCARE. With our premium quality services, you not only get a healthcare professional who has the inside scoop; but you get a leader who is passionate about making a difference in your life and the lives of others!  She is here to help you navigate your career alignment journey as an Expert Resume Writer and Career Coach.  We help our clients reclaim power over their careers and pivot with purpose on their own terms so they can love life inside and outside the office & of course, provide a patient centered experience!

Making the Most of Your 1:1 TimeTwo Leaders at AHF share their powerful perspectives.GUEST BIOS:Mary Cadahia is the Director of Human Resources for the southern bureau of the Aids Healthcare Foundation. She is responsible for supporting business leaders and managers as they navigate the world of HR, from employee relations to payroll.Janette Alvarez is the Northern Regional Director for Healthcare Operations. She supports AHF healthcare centers in her region with all administration & operations— including supporting everyone from the front desk to the doctors with any administrative needs they may have.CORE TOPICS + DETAILS:[2:48] - Managers & Staff: A Give & TakeThe importance of two-way communicationWhat's on the minds of your employees? The best way to find out is to ask. If there's a topic that's top of mind for either you or your team members, simply have a frank discussion with them. They'll feel valued, they'll feel heard, and it doesn't have to be any more than a 15 minute meeting. [3:34] - 1 on 1The power of individual face-to-face timeIn addition to sharing and receiving information as a group, never underestimate the power of spending consistent, scheduled one-on-one time with each member of your team. In these settings, team members may share insights, frustrations, or ideas they don't feel comfortable sharing in larger groups.[6:52] - What Matters to You, Matters to MeAsk questions first, give direction secondMary advocates for devoting at least the first third of any one-on-one discussion to simply listening and asking questions. How are things going, inside and outside of the office? Are there projects you want to be involved in? Ideas you have? Not only is this a valuable time in which talented people can share their ideas, but you'll also make each individual feel listened to and valued.[10:34] - Conversations with PreparationInvest time before the interaction, reap the rewardsContinuing on the theme of one on one conversations, both Mary and Jeanette stress the importance of preparation. We don't prepare in advance for hangouts with our close personal friends, but your meetings, conversations, and discussions with either an individual or your entire team have objectives. When you spend even five minutes planning ahead— learning about the person's interests, brainstorming targeted questions to ask them, etc.— your interactions will be much more valuable, productive, and valued by the other party.FOLLOW:Follow Mary: LinkedInFollow Lauren Hogan: LinkedInFollow AHFter Hours on InstagramABOUT AHFTER HOURS:The AIDS Healthcare Foundation is the world's largest HIV/AIDS service organization, operating in 45 countries globally. The mission? Providing cutting-edge medicine and advocacy for everyone, regardless of ability to pay.The AHFter Hours podcast is an official podcast of the AIDS Healthcare Foundation, in which host Lauren Hogan is joined by experts in a range of fields to educate, inform, and inspire listeners on topics that go far beyond medical information to cover leadership, creativity, and success. Learn more at: https://www.aidshealth.orgABOUT THE HOST:Lauren Hogan is the Communications Manager for the AIDS Healthcare Foundation and has been working in a series of roles with the Foundation since 2016. She's passionate about increasing the public visibility of AIDS, the Foundation's critical work, and how everyday people can help join the fight to make cutting-edge medicine, treatment, and support available for anyone who needs it.Learn more about Lauren at: https://www.linkedin.com/in/laurenhogan3Learn more about the AIDS Healthcare Foundation at: https://www.aidshealth.orgABOUT DETROIT PODCAST STUDIOS:In Detroit, history was made when Barry Gordy opened Motown Records back in 1960. More than just discovering great talent, Gordy built a systematic approach to launching superstars. His rigorous processes, technology, and development methods were the secret sauce behind legendary acts such as The Supremes, Stevie Wonder, Marvin Gaye, Diana Ross, and Michael Jackson.As a nod to the past, Detroit Podcast Studios leverages modern versions of Motown's processes to launch today's most compelling podcasts. What Motown was to musical artists, Detroit Podcast Studios is to podcast artists today. With over 75 combined years of experience in content development, audio production, music scoring, storytelling, and digital marketing, Detroit Podcast Studios provides full-service development, training, and production capabilities to take podcasts from messy ideas to finely tuned hits.Here's to making (podcast) history together.Learn more at: DetroitPodcastStudios.com

In this episode, we are joined by Dr. Jody Ranck, AI and Healthcare Advisor at Chilmark Research, and Sanjeev Agrawal, President and Chief Operating Officer at LeanTaaS, to discuss AI and healthcare operations. They dive into the challenges that are inspiring hospitals and health systems to tap into AI tools, the market economics that will drive further adoption, how the latest Covid-19 surge factors into the problems that LeantaaS solves, and more.This episode is sponsored by LeanTaaS.

Join us as we navigate life, dreaming, and reaching the impossible with our guest, Alyson Parker Gordon, Assistant Vice President of New Talent Strategies at Duke Health. She is responsible for leading talent acquisition and other initiatives and programs that put talent first across the organization. She is a transformational HR Executive, having held progressive leadership roles in Human Resources and Healthcare Operations over the last 15 years. She holds a Master's degree in HR and Change Management from the University of Central Florida, an MBA from Webster University, and has a certification as a Sr. Professional in Human Resources and a Certified Compensation Professional. In addition to being a wife and mother of three boys, she serves on the board of trustees at William Peace University and the Board of Directors at the Poe Center for Health Education. --- Send in a voice message: https://anchor.fm/theonlydreambigpod/message

 The ongoing COVID-19 pandemic has brought the immense pressure the healthcare system is under into sharp focus. Recent dynamics are compounded by the industry's efforts to adopt newer ways of working and digitizing patient records while implementing automation throughout their business processes to increase overall efficiency and productivity.This session is going to cover three key areas:✅ Everyday pain points of medical practices, Lessons from COVID-19✅ The automation solutions and technological implementation✅ Adoption and impact  Host: Alan Peck, Managing Director USA of Valenta Guest:Shan Mukundan, Managing Partner of Valenta

With so many people and businesses looking for work, having a solid personal brand has become necessary. A great brand is not about touting features and benefits. It's about the connection on an emotional level. It's about telling your story and building relationships.Anthony Ashby understood this early in his career as he detailed his journey from healthcare consultant to the C Suite BY Understanding his WHY? BIOMy name is Anthony Ashby, and I am currently the VP, Operations at CHI Health Immanuel Medical Center in North Omaha and CHI Health Mercy in Council Bluffs. I oversee strategic planning and clinical, ancillary support services, culture, engagement, performance improvement, and community relations. I consistently seek to create an environment that enables and inspires everyone to realize their meaningful impact every single day. I am deeply passionate about leveraging my role to serve the community in whatever ways I can to help mitigate the adverse effects of social determinants of health. I am a native of Baltimore, MD, and attended the University of Baltimore for my BS in Accounting and MBA in Healthcare Administration. I am a Board Certified Fellow of the American College of Healthcare Executives. I have spent my entire career in Healthcare Operations, beginning to consult across the country with various Hospitals and Health Systems to drive cost savings and operational performance processes. I am fortunate to be able to serve on several local boards and committees. I am also the founding President of a new Regional Chapter of the National Association of Health Service Executives (NAHSE), NAHSE Heartland, aimed at developing and advancing black health care leaders in improving health equity in the black community. My ultimate goal for the future is to lead a healthcare system to reduce the cost of healthcare, ensure the quality of care is equitable across all populations, and increase the minority representation in healthcare leadership. 

A lot of people get the Treatment, Payment, and Healthcare Operations (TPO) Exception wrong. So in this episode of Talking with the Toothcop, Andrea and I dissect what it is. We also talk about what to do if you need patient authorization and the importance of informed consent for treatment. Don't miss it!  Outline of This Episode [0:21] Coffee + Rom-Coms [4:07] Learn more about ProEdge Dental! [5:24] The treatment exception [10:00] The payment exception  [11:01] The operations exception  [12:14] If you NEED authorization [13:25] Informed consent for treatment [17:49] Learn more about protectit dental! The treatment exception You can communicate with other healthcare providers (i.e. dentists/specialists) to care for a patient (consults, discussions, coordination of care, etc.). Under HIPPA you don't need authorization from your patient to communicate with healthcare providers regarding treatment. Some state laws are more restrictive. For example, in Minnesota, this does not apply and you are required to get authorization. Federal HIPPA laws allow communication if your state does not have more restrictive requirements.  The payment exception  If Grandma stops by to pay a patient's bill, you may have to follow the minimum necessary principle (that a legal guardian is the only one allowed access to patient information). So you may not be able to close the date of service or the procedure but you sure can take payment. If it's necessary to state a balance to get paid, it's perfectly fine.  The operations exception  The operations exception allows dental offices to access and use/disclose their patient‘s information. You don't need authorization from the patient or legal guardian. How does that look in practice? Duane is allowed to access a patient's records without them being notified because it's for compliance purposes.  If you NEED authorization  If you need authorization from a patient to disclose PHI to a third party, there is a form you need them to complete with specific elements that need to be on it. Most information release forms don't have the necessary information. So what's needed? It must clearly identify your entity and who you're allowed to release information to What part of the patient's record you're authorized to use or disclose The explicit purpose for the disclosure A notice that informs the patient they have the right to revoke the authorization at any time (this is what most dental offices are missing) A signature on the form by the patient or legal guardian  NOTE: Get familiar with your state's recommendations to make sure they don't have specific requirements for authorizations. If you're from MN hit me up at toothcop(at)dentalcompliance.com for a template for the form you need! Informed consent for treatment This seems like an ongoing issue I encounter regularly. Different states have different requirements for informed consent. Common sense dictates—to protect yourself and your practice—you should obtain informed consent from your patients. They should know the potential risks of a procedure and alternative treatments that could be appropriate (including no treatment). They should also be informed of the potential consequences if they choose not to have a procedure done.  If you practice in multiple states, follow the most stringent standard in all of your locations. Then you'll never run the risk of being out of compliance. In Texas, you need consent for everything that comes with a risk. In Texas, Medicare requires consent for every procedure on the date of service it's being completed. If you don't get consent, the insurance companies can recoup what they paid for the services.  Have any good coffee bean recommendations? Send me an email with your suggestions!  Resources & People Mentioned Learn more about protectIt dental at https://dentalcompliance.com/drugkit or call them at 888-878-8916 and tell them that the Toothcop sent you! Movie: New in Town HHS Guidance on TPO Connect With Duane https://www.dentalcompliance.com/ toothcop(at)dentalcompliance.com On Facebook On Twitter On LinkedIn On Youtube

July 22, 2021 ~ The Henry Ford Health System President of Healthcare Operations and Chief Operating Officer explains to Paul why they want all employees vaccinated and he says it's the right thing to do.

What did you think of the podcast? Contact AHIMA's Matt Schlossberg matt.schlossberg@ahima.orgAccess our Information Blocking resource page for more content and case studies regarding this rule: https://ahima.org/news-publications/trending-topics/information-blocking/  

Evaluating operational effectivenessMarketing teams are increasingly playing a more prominent role in the operational success of organizations – including health systems.It's common to start operational improvement by refining your org chart, but this approach commonly fails to recognize how teams and individuals work together. What's missing is the connective tissue.It's really easy to say “let's cut costs” and do less, but it's hard to look at how you can do more by streamlining the way you're doing things – what you do, how you do it, who you do it with, how long it takes, and what it costs.According to Philip Guiliano, operational success starts with clearly defined roles and responsibilities which can be challenging for health systems because marketing is commonly decentralized across service lines, hospitals, etc.Making your technology work for you – not against youDecentralization across large organizations can result in duplicate contracts with technology vendors when these organizations only need one instance with custom environments for different needs.Centralizing technology management reduces waste and helps teams utilize their technology to its full potential.Widen the scope of who can use the technology and how the technology is used. For example, a brand asset management tool or CMS could be helpful organization-wide.Business requirements and functional requirements should drive technology adoption. With this baseline, your team can build on what you have with new modules.Committing to vendors and partnerships that deliver business value Marketing can reclaim budget from operations centralizing vendor management. For example, your org may have 300 different kinds of signs created for various purposes across numerous independent stakeholders, but in reality, only need 15.When working with agencies, ask yourself: What are they doing for us, what could they do for us, how do they work together, who's performing and who's not. Build matrix to reassign responsibilities according to strength while also consolidating.Help agencies understand how they should work together and which business goals they are working toward as a unit. This will remove the “juggling” and make for more efficient agency partnerships.Marketing is often introduced to partnership and consolidation conversations once a deal has been finalized, neglecting the weight of brand, messaging, and budgetary needs.Embedding marketing in consolidation deals and growth conversations sooner also allows for a proper evaluation of business unit interaction – how they interact in both current and desired state. This precaution can prevent unnecessary competition between business units. 

Wendy Morell, Director of Operations at MainStreet Family Care, joins host Andrew Southern on this episode of Redesigning Normal. MainStreet Family Care is a network of urgent and primary care facilities throughout rural Alabama and Georgia. Wendy and Andrew discuss the pandemic's impact on MainStreet's clinics, from testing to reporting and reimbursement. The sudden pandemic and subsequent growth in demand for COVID testing and vaccines forced MainStreet Family Care through a series of quick operational transformations. Wendy shares the challenges and frustrations of training and retraining staff on new medical procedures while trying to keep up with new administrative burdens for reporting and patient communications. Wendy also discusses rapid digital transformation, vaccine distribution complications, and why the pandemic provided an opportunity to push through new operational processes and procedures that were on the horizon but not yet prioritized. After you listen, connect with Wendy Morell on LinkedIn and learn more about MainStreet Family Care at MainStreetFamilyCare.com. This episode of Redesigning Normal is brought to you by Invisible Health Technologies.

This episode features Robert Riney, President of Healthcare Operations and Chief Operating Officer at Henry Ford Health System. Here, he discusses how his strategies have evolved, what he's seeing with vaccine hesitancy, what he's most excited about for the future, and more.

My Guest today is a qualified nutritional medicine practitioner and now Head of Healthcare Operations and Development for Queensland-based microbiome testing and research company, Microba. Hayley Parcel leads a team of healthcare professionals to drive clinical understanding and implementation of gut microbiome analysis at Microba and today we do a truly fascinating deep dive into what cutting-edge research is telling us about the contents of your large intestine, and the implications for personalised nutrition. You can oder a gut microbiome test directly though Microba here.If you're a health professional that's interested in working with Microba, click here.Here's what we talk about in the podcast:4:38 - Microba company beginnings5:44 - An overview of the gut microbiome 7:56 - Technological advances in gut microbiome analysis10:09 - Your 2-way relationship with your microbiome11:33 - Probiotics vs prebiotics14:58 - Why you can't out-supplement a bad diet21:28 - The microbiome in human health & disease23:04 - The microbiome and mental health27:00 - Insights from fecal transplants29:57 -  Early life influences on your microbiome32:05 - The microbiome and your immune system35:38 - The impacts of different diets44:50 - Shotgun metagenomics technology for microbiome anlaysis47:55 - Microba and health practitioners49:28 - Getting your own microbiome tested51:52 - The future of microbiome research

In the fall of 2019, we interviewed Margaret Schuler – System VP of Revenue Cycle for OhioHealth. In that podcast, she described her efforts to strengthen the culture, and build resilience in her department of 1,700 employees. Since then, that resiliency has been tested – as her team overcame massive operational challenges with COVID-19. We asked Margaret to meet with us again (this time online) in July 2020, to provide an update. In this new podcast, she shares personally how her staff rose to the occasion, and used creative solutions to not only survive, but excel during and unforeseen and unyielding crisis.

With health care costs continuing to rise, employers are seeking strategies to help improve workforce health as a means to better manage these increases. During this episode, we chat with Colleen Hekkanen, LCSW, CCM, VP of Healthcare Operations with MAPHealth, about the importance of taking an integrative approach to employee health. We discuss what comprises an integrative approach, how it differs from holistic care, and how it can be used to reduce stress among employees. Colleen also offers tips on how employers can take an integrative approach to improve engagement and wellbeing for increased productivity, retention, and better controlled health care costs.

Join Daniel Nickles and Chris Thompson with their guest Savannah Arroyo, The Networth Nurse, as she talks about a medical worker's experience on getting into active real estate investing. In this episode, Savannah shares the education she had to collect and the change they had to manage to make their first real estate project work. When setting foot into new ventures, for Savannah, it is essential to source your knowledge from not just one resource and to always have an extra set of eyes to serve as a guide. In this episode you will learn: Getting hooked by real estate while on maternity-leave and binging on YouTube. The resources that help equip you for the target niche. What can masterminds and mentors be to you? Why syndication? When raising capital, get out there and be transparent - it's part of the business. The story of the first deal that started everything. About Savannah Arroyo: Savannah is a full-time Registered Nurse in Los Angeles, California that helps manage multiple departments at a busy, Magnet-recognized hospital. She is also a Real Estate Investor that invests in primarily value-add multifamily syndications. Willow Investment Group strives to do business with the highest level of real estate professionals. They seek out investment opportunities that provide the most optimal returns for investors. Willow Investment Group is transparent, trustworthy, and totally committed to making people's money work for them. Connect with Savannah Arroyo on: Website:              https://thenetworthnurse.com/ Linktr.ee:             https://linktr.ee/thenetworthnurse Email:                    savannah@thenetworthnurse.com   Connect with Two Smart Assets on: Website:              https://twosmartassets.com/ Facebook:           https://www.facebook.com/TwoSmartAssets/ Instagram:          https://www.instagram.com/twosmartassets/ YouTube:             https://www.youtube.com/channel/UC5b8x2o3ByaPBcz5Lkev7uw   ✅Check out our free apartment syndication sample deal: https://twosmartassets.com/sample-deal-form  

"It's about understanding that workforce isn't a recruiting job. It isn't a leadership job. It's everybody's job. If you have needs in the workforce, you must communicate them. And the vehicle to do that is our recruiting team." Betty Jo Rocchio, Chief Nursing Officer, Mercy   We're Only Human -- Episode 109   One of the consistent priorities in our research over the last few years for recruiters is to align with the business and build deep, strategic partnerships. In today's episode, you'll get unique insights from Mercy about how the talent acquisition leadership interacts and engages with its nursing operations leaders.  Ben talks with Kayla Drady and Betty Jo Rocchio about their partnership, how they interact with and support each other (especially during COVID times), and what lessons they think other talent and business leaders could use to create deeper relationships. In this episode you'll learn how to create that lasting, impactful relationship with key stakeholders, including the role of skill data, analytics tools, and more.    Learn about Mercy's recruiting activities and openings here: careers.mercy.net Learn about Mercy's mission: mercy.net/about/  Thanks to Phenom for introducing us to Mercy!  See our episode archives for We're Only Human and subscribe: http://lhra.io/podcast    

Shane is an expert in Business Development and Strategy, Sales Strategy, and Team Development. After over 20 years in the healthcare industry, Shane decided to use his passion for technology to improve healthcare operations and products. In 2018, he launched Hooray Health, an unconventional health insurance company that works hard to make healthcare coverage simple, accessible, and affordable. Website: https://hoorayhealthcare.com/   LinkedIn: https://www.linkedin.com/in/shanefoss/

During this Covid-19 pandemic, we have seen the immense pressure on healthcare resources in countries across SEA and the world. The rising rates of complex chronic diseases contribute to underlying conditions that have increased population risks to COVID-19 infection and spread. This compounds the complexity of patient care and adds further challenges to pandemic management. To get insights on the current challenges of healthcare operations in SEA, I am speaking with Dr Andrew Wu, Co-founder and CEO of Mesh Bio, a digital healthcare startup on his insights. Mesh Bio provides automation and predictive analytics solutions that have the potential to transform care delivery. 

This episode features Robert Riney, President of Healthcare Operations and CEO of Henry Ford Health System. Here he discusses his 40+ year career with Henry Ford Health System, the diverse community he serves, and more. This podcast is brought to you by Becker's Healthcare in conjunction with Intuitive. Intuitive is a global technology leader in minimally invasive care and a pioneer of robotic-assisted surgery.

Jill Johnson, FACHE is Vice President of Operations at MedStar Harbor Hospital and Regional Vice President of Behavioral Health at MedStar Health where she is a key architect of strategies that define the hospital’s growth and drive its journey from good to great. Mike Petrusky asks Jill about her career experiences, her passion for healthcare and her desire to make a difference in the lives of the people in her community. Building a culture of caring in the workplace is essential for innovation, productivity, and success in not just the world of healthcare, but in all industries. Jill and Mike share real-world stories about leadership that will inspire you to be a workplace innovator in your organization! Connect with Jill on LinkedIn: https://www.linkedin.com/in/jill-johnson-fache-454ab51b/ Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/ Share your thoughts with Mike via email: podcast@iOFFICECORP.com Learn more about iOFFICE’s workplace experience solutions: https://www.iOFFICECORP.com/  

In this episode, we have guest Brad Trom, DPh, MBA. Until late 2018, Brad was Vice President, Vanderbilt Health Rx Solutions and the Executive Director, Retail and Specialty Pharmacy at Vanderbilt University Medical Center, Nashville, Tennessee, providing overall leadership for the Department of Pharmacy outpatient pharmacy services. The Vanderbilt Specialty Pharmacy model is a nationally recognized health system leader, providing comprehensive care and management of patients requiring specialty medications. Previously, Brad was the CEO of Lovelace Retail and Specialty Pharmacy, a division of Ardent Health Services in Nashville. He was named CEO of the Year at Ardent Health Services for innovating pharmacist-enhanced programs in medication reconciliation, pharmacist home visits, and Medication Therapy Management programs resulting in better patient outcomes. Brad's career as a Healthcare Operations executive in the retail pharmacy industry included leadership and management responsibilities for a multi-state, multi-billion dollar pharmacy organization with Albertsons/Sav-on Pharmacy/Osco Drug. Brad currently serves as Vice Chair of CharityPharmacy.org and also is a member of the Dispensary of Hope Pharmacy Advisory Board. Past community involvement includes serving as a board member for the New Mexico Poison Control and Drug Information Center. He is also a past member of School of Pharmacy Advisory Boards at the University of Southern California, North Dakota State University, University of New Mexico, Western University of Health Sciences and the University of California, San Francisco. Brad received his Bachelor of Science in Pharmacy from North Dakota State University and a Masters in Business Administration from Lake Forest Graduate School of Management. He is currently a registered pharmacist in the state of Tennessee. Brad will share about specialty drugs: - Specialty pharmacy growth, (50% of Rx spend in 2020) why? What are Specialty drugs? - Who pays for Specialty drugs? Why so expensive? Expense vs. patient accessibility. - What does a Specialty pharmacy do, that a traditional pharmacy doesn't do? What does it take to become a specialty pharmacy? What is happening in the Specialty pharmacy arena; recent developments (gross margin falling, largest independent specialty pharmacies getting acquired by the major specialty pharmacies, Why?)

In this Episode:Essential Impact Founding Partner and Master Certified Coach (MCC) Carollyne Conlinn joins the podcast to discuss how coaching as applied to her life, leadership and well-being. Carollyne ConlinnAs a Master Certified Coach, Carollyne brings over 25 years of business experience at the executive level to her clients. Since leaving her role as Vice President HealthCare Operations, she has been helping organizations create a corporate climate that allows individuals to excel and teams to achieve exceptional results. In 2005 one of her clients, the University of British Columbia, was awarded the first Vancouver ICF Prism Award for excellence in integrating coaching into their organization. Carollyne was named Canadian Coach of the Year (2008-2009), and has been included in “Who’s Who in Canadian Business” since 1995. As a pioneer in the coaching field, Carollyne co-founded Essential Impact when coaching was first seeded in the business world. Carollyne is Associate Faculty with Royal Roads University’s ICF accredited Graduate Executive Coaching Certificate program.. She inspires others with her personal story of transition from corporate executive to executive coach, which is published in the anthology, Roadmap to Success. Carollyne is an avid globe-trotter, is fluent in French, and loves to sing as a member of the Lions Gate A Cappella Chorus. She is the proud mom of two similarly creative children as well as a lovely daughter-in-law and recently her greatest title of Gramma.Stay Connected!If you liked what you heard don’t forget to subscribe! The EI podcast is available on your favorite platforms!Original theme music written and performed by the Lovely Ladies of Company B Jazz Band: https://www.companybjazz.com/

Join us today as we speak with Dr. Candace Smith from Manatee Memorial Hospital about excellence and leadership in healthcare operations and nursing.

According to quality expert Jarvis Gray, assessing the culture of an organization is one of the first things to consider when improving processes to ensure better quality. As a certified Project Management Professional and Lean Six Sigma Black Belt consultant specializing in healthcare, Jarvis shares some of his favorite tools and techniques for transforming operations to eliminate waste and make for a better and safer patient experience. He reminds us that it’s critical to move past the jargon and look at this for what it actually is – problem solving. So yes, these are tools and techniques that you can also apply to your small business. Tune in to learn how!

E15 Laura Barnard from PMO Strategies and Laura Vela from Vela Consulting LLC In this episode of Project Management Office Hours, Joe Pusz, PMO Joe has a great discussion with special guests Laura Barnard, Founder of PMO Strategies and Laura Vela, Principal Consultant with Vela Consulting, LLC. During this fast-paced hour long broadcast we hear the Lauras discuss the passion they have for their […] The post E15 Laura Barnard from PMO Strategies and Laura Vela from Vela Consulting LLC appeared first on Business RadioX ®.

  Hassan Tetteh: The Power of AI in Medicine (Ep. 141) How can doctors use artificial intelligence (AI) to improve health outcomes for service members? What can we learn from the use of AI in the context of military medicine that we can apply to civilian healthcare? Dr. Hassan Tetteh joined Joe Miller to discuss the power of AI in Medicine. Bio Hassan A. Tetteh (@doctortetteh) author is an Associate Professor of Surgery at the Uniformed Services University of the Health Sciences, adjunct faculty at Howard University College of Medicine, and served as Division Lead for Futures and Innovation at Navy Medicine’s Headquarters, Bureau of Medicine and Surgery. He was a Robert Wood Johnson Health Policy Fellow from 2012-13, assigned to the U.S. Congress, Congressional Budget Office, (CBO), and served as Assistant Deputy Commander for Healthcare Operations and Strategic Planning at Walter Reed National Military Medical Center (WRNMMC) during its integration. Currently, Tetteh is a Thoracic staff Surgeon for MedStar Health and WRNMMC and most recently served as Command Surgeon for the National Defense University. Tetteh served as Ship’s Surgeon and Director of Surgical Services for the USS Carl Vinson (CVN 70) battle group in support of OPERATION IRAQI FREEDOM in 2005. In 2011, he deployed as a trauma surgeon to Afghanistan’s Helmand and Nimroz provinces in support of OPERATION ENDURING FREEDOM with II Marine Expeditionary Forces and most recently supported special joint forces missions to South America, the Middle East, the South Pacific, Australia, and Africa. He earned both the Surface Warfare Medical Department Officer and Fleet Marine Force Qualified Officer designations, and his military honors include two Meritorious Service Medals and the Joint Service Commendation Medal. Tetteh is the author of the novel Gifts of the Heart and has published articles on surgical innovation, health information technology, ethics, wounded warriors, and process improvement. He also serves on the board of directors for the Brooklyn, New York-based Arthur Ashe Institute for Urban Health, Fayetteville, Arkansas based Champions for Kids, and Miriam’s Kitchen a Washington, D.C. based nonprofit that works to end chronic homelessness. At the CBO, as a Visiting Scholar with the Health, Retirement, and Long-Term Analysis Division, Tetteh provided a clinical perspective, working with different teams of analysts on a variety of health policy projects. Individually, he contributed to studies related to the changing cost of chronic conditions, the costs of obesity and their effects on the federal budget, supply-side modeling of health workforce issues, and the impact of health information technology on the federal budget. He also analyzed policy proposals aimed at achieving savings in Medicare. A native of Brooklyn, New York, Tetteh received his B.S. from State University of New York (SUNY) at Plattsburgh, his M.D. from SUNY Downstate Medical Center, his M.P.A. from Harvard’s Kennedy School of Government, M.B.A. from Johns Hopkins University Carey Business School, and M.S. from the National War College. He completed his thoracic surgery fellowship at the University of Minnesota and advanced cardiac surgery fellowship at Harvard Medical School’s Brigham and Women’s Hospital in Boston. Tetteh is a Certified Professional in Healthcare Information and Management, board certified in thoracic surgery, general surgery, clinical informatics, and healthcare management, and is a Fellow of the American College of Surgeons and Fellow of the American College of Healthcare Executives. Resources Strength in Stillness: The Power of Transcendental Meditation by Bob Roth News Roundup Net neutrality is officially gone The FCC’s repeal of the 2015 net neutrality rules went into effect yesterday, Monday June 11th. The Hill predicts that you won’t see any immediate changes to internet speeds or new paid prioritization schemes, but concludes that that’s only because carriers are going to be on their best behavior as the repeal winds its ways through the courts and Congress continues to push for legislation. The status of Congressional Review Act proposals are still very uncertain as proponents have been unable to secure enough Republican votes. Ex-Senate intelligence aide charged for FBI leaks The DOJ has charged James Wolfe, who for nearly 30 years served as the Senate Intelligence Committee’s Director of Security, for leaking FBI intelligence to four reporters, including a New York Times reporter, Ali Watkins, with whom he had a 3 year relationship. Wolf is alleged to have used encrypted messaging apps to leak the info to reporters. Amidst  uncertainty regarding Chinese device makers, Senator Warner pressures Google and Twitter Senator Mark Warner is seeking information from Google and Twitter about their relationships with Chinese phone makers like Huawei and ZTE. Just to give you some background here, the Commerce Department has already fined ZTE $1.19 billion for dealing with Iran and North Korea in violation of trade agreements that China had with the U.S. But on Squawkbox last Thursday, Commerce Secretary Wilbur Ross announced a fresh batch of $1 billion in sanctions against ZTE for misleading regulators and failing to discipline employees. ZTE has also had to put $400 million in escrow in case they violate the trade agreement again. Ouch. But Senate Majority leader Chuck Schumer says the sanctions don’t go far enough. So he and Senator Tom Cotton introduced a bipartisan amendment to the National Defense Authoprization Act (NDAA) to restore additional sanctions including the original ban against government agencies buying or leasing  from ZTE or Huawei, which is also caught in the cross-hair of all this. And Democratic Senator Mark Warner is also pressuring Twitter and Google to provide information on how they work with Chinese phone makers. Facebook announced last week that it had granted Huawei and other Chinese phone makers access to user data, opening up a brand new can of worms against the social media giant amidst the ongoing Cambridge Analytica fiasco. Verizon has a news CEO Verizon has a new CEO. Hans Vestberg will replace Lowell McAdam on August 1st. Vestberg joined the company about a year ago as Chief Tehnology Officer. U.S . sanctions firms linked to Russia The U.S. Treasury Department has prohibited 5 Russian firms and 3 Russian nationals from doing business in the U.S. because they allegedly helped the Kremlin conduct cyber attacks. Just a few days ago, President Trump called for Russia’s readmittance to the G-7. In addition, security experts at Cisco are warning that Russian hacks of home routers is more widespread than we initially thought. Washington State is suing Google/Facebook for political ads Washington State is suing Google and Facebook for allegedly failing to disclose who bought political election ads. Their Attorney General, Bob Ferguson, wants access to names, addresses, and the cost of political ads sold. Google, Facebook and Twitter have each announced new policies for political ad disclosures.

Christian Moroy is the Co-Founder & CTO at Edge Health. Christian’s aim is to make hospitals more effective and efficient with Artificial Intelligence. Whether that’s by using algorithms to increase available bed spaces or by using AI to make sure theatres are being utilised to the full. Christian splits his working day between coding and client meetings. Conveying the benefits of AI to non-technical people is a crucial part of what he does. He uses the same skills on today’s podcast as he explores exactly how AI is revolutionising the healthcare sector. Show Notes: 0.35 Selling the practical applications of AI to clients. 4.39 What does ‘good’ look like in terms of AI? 5.40 Validating AI to clients. 8.11 Why drew you towards the healthcare sector? 9.54 Things you want to do vs. Things you have to do. 11.13 AI-driven practicality 14.01 Emerging opportunities in the health tech space. 16.00 How to deal with unexpected problems. 17.19 What aspect of your role do you enjoy the most? 19.29 Predicting the future of AI. 22.25 Making complicated problems simpler. 24.11 Aligning your vision with your business goals. 25.27 How is society adapting to technological advancements. 28.14 Predicting AI’s impact at a global scale.

Everyone benefits when on top of healthcare trends and benefits, their meaning in the workplace, and their impact on us personally. Timely facts, figures, and principles about healthcare operations and trends are featured, which you can apply yourself or for employees.

In this episode of Illuminated Path, host Lori Pilla concludes a two-part interview with guest Julius Heil, president and chief executive officer of Intalere, on end-to-end supply chain management. They discuss the changing landscape in IT security, logistics and distribution, and its impact on both suppliers and providers. Their conversation frequently refers back to the importance of benchmarking and why it is so critical to the success of supply chain management. At the conclusion, Heil shares what improvements and investments healthcare needs to embrace in order to elevate the industry’s supply chain practices.

In this episode of Illuminated Path, host Lori Pilla begins part one of a two-part interview with guest Julius Heil, president and chief executive officer of Intalere. They discuss end-to-end supply chain management and the need for healthcare providers to build a comprehensive supply chain strategy. Heil shares his 30 years of experience – advising organizations in areas including digital technology, analytics, automation, operations, supply chain strategy and global strategic sourcing/procurement – and advocates on the need to bring efficiency to the healthcare supply chain. They discuss several critical measures on implementing supply chain strategies and how it can result in huge opportunities for improvement and savings.

In this episode of Illuminated Path, host Lori Pilla welcomes guest Bob Yokl, senior vice president and chief operating officer of SVAH Solutions. They discuss how healthcare organizations can maximize profits and efficiencies within the supply chain through value analysis, as well as methods and trends in big data that create value for all healthcare organizations. Yokl shares his six-step value analysis system and common mistakes that value analysis teams tend to make in performing these functions. They also discuss the need for robust tools and databases as well as the challenge of physician engagement. At the conclusion, Yokl shares his thoughts on the training and mentoring that is necessary to make results happen in the healthcare supply chain.

In this episode of Illuminated Path, host Lori Pilla welcomes guest Kreg Koford, associate vice president of strategic sourcing and solutions within Intermountain Healthcare in Salt Lake City, Utah. Their conversation is centered on the strategic role of supply chain in healthcare and how shared decision-making can help make a collaborative, data-driven process more efficient. Koford shares the steps his team at Intermountain Healthcare took in setting the foundation for the process of shared decision-making to integrate with the clinical teams. They also discuss how clinical data, technology tools and supplier partners can help support the shared decisions-making process. At the conclusion, Koford shares some of his lessons learned on creating an efficient and effective supply chain to ensure patients are receiving the best possible care at the lowest appropriate price.

In this episode of Illuminated Path, host Lori Pilla welcomes guest Matthew Bates, managing director in Huron’s healthcare practice and industry expert on MACRA strategy and execution, for a discussion on MACRA – a new payment method that will have a deep impact on healthcare and reimbursement. In particular, Bates defines MACRA and explains what the original intention CMS had for this new payment method. They explore its implementation and overall impact for physicians and clinics in addition to its possible success in replacing the sustainable growth rate (SGR) with a fair and viable alternative. The episode closes with recommendations for provider organizations and physicians on what needs to be done to prepare for success in MACRA.