Podcast appearances and mentions of Ben Wright

In this episode of the Stronger Sales Team podcast, host Ben Wright takes a reflective look back at a defining instalment focused on empowering sales teams through essential strategies that drive lasting success. Ben highlights the importance of revisiting the core principles of sales management to sustain long-term growth, enhance team performance, and improve overall efficiency. Brimming with valuable, SEO-optimised insights, this episode delves into the key foundations every sales leader should embed within their organisation — from implementing a consistent sales framework to applying the Team STEP model for cultivating high-performing teams. Ben also explores the practicality of the three-box model for streamlining metrics and reinforces the value of continuous training as a vital pillar of ongoing team development.Key Takeaways:• Consistently revisiting the fundamentals of sales processes ensures teams maintain efficiency and continue applying time-tested, effective strategies.• Establishing a well-structured sales process promotes consistency, repeatability, and clarity across all sales activities.• This framework supports the development of high-performing teams by prioritising strategic alignment, talent optimisation, and sustained energy.• Adopting a simplified measurement approach—focusing on three key metrics: number of meetings, pipeline size, and overall results—helps avoid overwhelming teams with excessive KPIs.• Reinforcing a culture of accountability, proactive coaching, and knowledge sharing drives collective growth and enhances long-term performance.Time Stamps:0:00 Intro1:11 Blasts From the Past3:43 Recap5:30 What do you do Next?6:30 Schedule Half Day Events7:08 Building the Sales Process9:15 Building the Team Playbook 12:!8 Building the Three-Box Model13:46 Building a Training Program14:51 What Should You Expect from Your Team? 22:33 Wrapping up the Series on Effective Sales Leadership24:34 Health and Fitness TipsRate, Review, & Follow If you're liking what you're hearing, make sure you ‘follow' the show wherever you listen to your podcasts…so you never miss an episode! I'd also love to hear what you think, so drop us a review after you close that next deal…tell me what you're liking, and what you want more of so I can look to cover it in a future episode.

In this compelling episode of the Special Chronicles Podcast's Unified at Work Series S6:Pt8—originally aired on Disability Beat Radio on WEFT 90.1 FM in Champaign, IL—host Vicki Niswander sits down with Nicholas Wyman, President of IWSI America, to unpack their groundbreaking 2023 report that's reshaping how we think about workforce inclusion.

Ben Wright and guests discuss the Gaza peace plan.

If you love great storytelling, you'll connect with this conversation. I sit down with Walden Hughes, a man whose Unstoppable passion has kept Old Time Radio alive for decades. As the voice behind YESTERDAY USA and a driving force with REPS, Walden has dedicated his life to preserving the art, sound, and soul of classic radio. We talk about what made those early shows so timeless, the craft of the actors, the power of imagination, and how simple audio could create entire worlds. Walden also shares how modern technology, archives, and community support are bringing these programs to new audiences. This conversation is about more than nostalgia. It's about keeping storytelling alive. Walden reminds us that great radio never fades and that imagination will always be Unstoppable. Highlights: 00:10 – Discover why Old Time Radio still captures the imagination of listeners today. 01:19 – Hear how the end of an era shaped the way we think about storytelling. 02:32 – Learn what made the performances and production of classic radio so unique. 04:25 – Explore how legendary shows left a lasting influence on modern audio. 05:16 – Gain insight into what separates timeless audio drama from today's versions. 08:32 – Find out how passion and purpose can turn nostalgia into something new. 12:15 – Uncover the community that keeps classic radio alive for new generations. 16:20 – See how creativity and teamwork sustain live radio productions. 24:48 – Learn how dedication and innovation keep 24/7 classic broadcasts running. 33:57 – Understand how listener support helps preserve the magic of radio history. 37:38 – Reflect on why live storytelling still holds a special kind of energy. 41:35 – Hear how new technology is shaping the future of audio storytelling. 46:26 – Discover how preservation groups bring lost performances back to life. 50:29 – Explore the process of restoring and protecting rare audio archives. 55:31 – Learn why authenticity and care matter in preserving sound for the future.     About the Guest: From a young age, Walden Hughes developed a lifelong love for radio and history. Appearing in documentaries on “Beep Baseball,” he went on to collect more than 50,000 old-time radio shows and produce hundreds of live nostalgic broadcasts. His work celebrates radio's golden era through events, celebrity interviews, and re-creations performed nationwide. His deep family roots reach back to early American history — from a Mayflower ancestor to relatives who served in major U.S. wars — shaping his respect for storytelling and legacy. With degrees in economics, political science, and an MBA in finance, he built a successful career in investments before turning his passion into purpose. As general manager and producer for Yesterday USA and longtime board member of SPERDVAC, he's preserved classic entertainment for future generations. Honored with awards like the Herb Ellis and Dick Beals Awards, he continues to consult for icons like Kitty Kallen and the Sinatra family, keeping the voices of radios past alive for audiences today.   Ways to connect with Walden:   Cell:  714/454-3281 Email:  waldenhughes@yesterdayusa.com or www.yesterdayusa.com Live shows are Friday, Saturday and Sunday nights beginning at 7:30 PDT.     About the Host:   Michael Hingson is a New York Times best-selling author, international lecturer, and Chief Vision Officer for accessiBe. Michael, blind since birth, survived the 9/11 attacks with the help of his guide dog Roselle. This story is the subject of his best-selling book, Thunder Dog.   Michael gives over 100 presentations around the world each year speaking to influential groups such as Exxon Mobile, AT&T, Federal Express, Scripps College, Rutgers University, Children's Hospital, and the American Red Cross just to name a few. He is Ambassador for the National Braille Literacy Campaign for the National Federation of the Blind and also serves as Ambassador for the American Humane Association's 2012 Hero Dog Awards.   https://michaelhingson.com https://www.facebook.com/michael.hingson.author.speaker/ https://twitter.com/mhingson https://www.youtube.com/user/mhingson https://www.linkedin.com/in/michaelhingson/   accessiBe Links https://accessibe.com/ https://www.youtube.com/c/accessiBe https://www.linkedin.com/company/accessibe/mycompany/ https://www.facebook.com/accessibe/       Thanks for listening!   Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below!   Subscribe to the podcast   If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can subscribe in your favorite podcast app. You can also support our podcast through our tip jar https://tips.pinecast.com/jar/unstoppable-mindset .   Leave us an Apple Podcasts review   Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts.       Transcription Notes:   Michael Hingson ** 00:00 Access Cast and accessiBe Initiative presents Unstoppable Mindset. The podcast where inclusion, diversity and the unexpected meet. Hi, I'm Michael Hingson, Chief Vision Officer for accessiBe and the author of the number one New York Times bestselling book, Thunder dog, the story of a blind man, his guide dog and the triumph of trust. Thanks for joining me on my podcast as we explore our own blinding fears of inclusion unacceptance and our resistance to change. We will discover the idea that no matter the situation, or the people we encounter, our own fears, and prejudices often are our strongest barriers to moving forward. The unstoppable mindset podcast is sponsored by accessiBe, that's a c c e s s i capital B e. Visit www.accessibe.com to learn how you can make your website accessible for persons with disabilities. And to help make the internet fully inclusive by the year 2025. Glad you dropped by we're happy to meet you and to have you here with us.   Michael Hingson ** 01:20 Well, hello everyone, and welcome to another episode of unstoppable mindset. Wherever you are listening from, we're really glad you're here, and we are going to have a guest who we've had on before we get to have him on again, and we're going to grill him really good. I want you to remember that a few weeks ago, we talked to Walden Hughes. And Walden is a collector of old radio shows. He's been very involved with organizations that help promote the hobby of old radio shows, and old rate Old Time Radio, as I do, and I thought it would be kind of fun to have him back, because there are a number of events coming up that I think are very relevant to talk about, and so we're going to do that. So Walden, welcome back to unstoppable mindset. We're glad you're here. Michael, been such a long time, and glad you invited me back. Well, I know it's been so long well, so tell me, let's, let's go back again. You know, radio people talk about the golden days of radio, or the time of old radio. When do we think that? When do we say that officially ended, although I think it went beyond   Walden Hughes ** 02:29 it. I though I jumped 30th, 1962, I'm, yeah, I I think the style changed a little bit, I'm probably a romantic somewhat. I love the style of old time radio. I love how it sound. Yeah, I think in in the 3040s and 50s, the studios and the theater that they use sounded great for radio, and it disturbed me, and I bet you have the same feeling, Michael, that when you get new production and new the new studio, it just doesn't sound right. I feel the equilibrium is not quite the way. I love old time radio. I think Old Time Radio A prime web. I think a lot of new productions out there that, you know, release their podcasts and things on a weekly basis. I think they're handicapped. They just don't have the budget to really create and build a studio the way I think it should be, that if they have, it sound just natural and just right.   Michael Hingson ** 03:43 And I think that's part of it, but I think the other part of it is that people today don't seem to know how to act and create the same kind of environment with their voice that Old Time Radio actors did in the 30s, 40s and 50s and into into the early 60s, even we had Carl Amari on several weeks ago. And of course, one of the things that Carl did was, did complete recreations of all of the Twilight Zone shows. And even some of those are, are they sound sort of forced? Some of the actors sound forced, and they they haven't really learned how to sound natural in radio like some of the older actors do.   Walden Hughes ** 04:34 Yeah, and I know Bob we call did it for a bike I get thrown off when he generally way. Did have the highway stars remote end, and he had a Stock Company of Chicago after, and I could hear the equilibrium just not quite right. That bothers me. I don't know if the average person picks up on that, and you're right. I don't know if. Is it the style of acting that they teach in film and TV? It needs a radio acting different in a lot of ways, and you got it as you point. It's got to be realistic into the environment. And actors don't get that for radio,   Michael Hingson ** 05:25 yeah, and you talked about the last day for you of real radio was September 30, 1962 and we should probably explain why that is   Walden Hughes ** 05:36 diet throughout the CBS your Troy John and suspense as the two main keys of old time radio. And that was the last day of old time radio out of New York. And I hardcore Lacher sister. Think that's one radio Shane died per se   Michael Hingson ** 05:58 Gunsmoke and Have Gun Will Travel were gone, right,   Walden Hughes ** 06:01 and the soap operas ended in November 2560 I like soap operas. I know a lot of people do not, but there's something can't there's something campy about it that I like. I would, I would like, I prefer to listen to somebody also proper than do some of the new production and make sure the acting style,   Michael Hingson ** 06:27 but I think there's a lot to do with it that that makes that the case. And I think you're absolutely right that so many things are different, but at the same time, radio did sort of continue. And there was, there were some good shows zero hour, the Hollywood radio theater that Rod Serling did later. And of course, NPR did Star Wars.   Walden Hughes ** 06:58 And I like that I did.   Michael Hingson ** 07:02 Yeah, I think that was done pretty well. And what do you think of CBS mystery theater? Honestly, CBS mystery theater, I thought that generally, CBS mystery theater had some good actors, and they did a pretty good job. I I can't complain too much about that, and it was on for a long time.   Walden Hughes ** 07:18 But what do you think of the script, though?   Michael Hingson ** 07:22 Well, part of the problem for me and CBS mystery theater is, and I'm sure it was a cost issue. There weren't very many people in most of the scripts. There was like two or three or so and and that was a problem. But I think that that the scripts suffered because there weren't more people in the scripts to really make it again sound pretty natural. I think that was a problem.   Walden Hughes ** 07:52 Yeah, Hyman Brown really knew how to crank it out. I think it has a good, solid B production, you know, the scripts. And I think the scripts are quite hampered. You couldn't, actually couldn't knock the actors. I thought the actors were Mercedes McCambridge and all those were terrific actors, but you're right. Sam dam wrote a lot of them, yeah, and things like that. But I   Michael Hingson ** 08:21 think, I think they would have been nicer to have more people in the scripts. But I understand that, that that probably was more difficult to do just because of union and scale and the cost. But gee, I think it would have made a big difference in the shows. But Hyman Brown really knew, as you said, How to crank them   Walden Hughes ** 08:39 out. Yeah, that's why, in some ways, I think the series, radio theater, the way 70 is a it's a terrific series. Didn't have the financial backing to make it last longer than the two years I was   Michael Hingson ** 08:52 on. Now, one show I really liked on in PR later was alien world, which I thought was good. I'd never heard any of them, so they were good, yeah, yeah, okay. I'm very happy with alien worlds. There were some actors from radio and in early television and so on. Hans con read, for example, was on some, yeah, I thought alien worlds went really well. I guess we're gonna have to get you some and get you to lose, Okay, interesting.   Walden Hughes ** 09:21 I just got done taking a eight week course on entrepreneurship for disabled people, and my idea is to pitch that we should be doing audio theater as a podcast. I think if it's big enough, it attracts national sponsors. And if you look at the numbers, everybody podcasting, 135 million people in the USA download a podcast once a week. Revenue, $2.46 billion yeah. Worldwide, 5 billion people download a podcast once a week. Revenue, three. $4 billion and so she had a well known he had a podcast with well known stars. I think she could get that 1% in that market, and then you can generate between the 24 to 40 million, $40 million in revenue a year. That would easily sure be a good financial model, and that's what I'm pitching. But when I went to the court, they asked me what to analyze, what's wrong with my what obstacles I have. And one of the things I put down is besides the studio we talked about and the acting, which a really good actor, actress, everybody, like a Beverly Washburn can pick up a script and knock it out of the park right away. Most actors are not able to do that. That's a real gift, as Michael was pointing out. But the other thing most scripts are written for film and TV, which is a verbal which is a eye medium, and a radio script is written for the ear, and I have produced enough the ear is faster than the eye. If you take like a TV script and a book and read it out loud, the mind wander. It has to have a faster pace for the ear. And I don't think more people notice that when they're analyzing a script,   Michael Hingson ** 11:31 yeah, but you you're sort of treading around the edges of something else. I think that is fascinating, that we can start to talk about one of the things that has occurred some over the past few years, and whether it be with a podcast or even just with the mechanisms we're using today, is there are some attempts to recreate some of the old radio shows and and you and I have both Well, we Have to get you acting in one of those shows, Walden. But I have, I've acted in the shows Walden works behind the scenes, and there are a number of people who have been involved with him. And you really can tell some of the good actors who performed in old radio as you said, Beverly Washburn, Carolyn Grimes and others. Carolyn, of course, is Zuzu from It's A Wonderful Life, and by the way, she's going to be coming on unstoppable mindset in the not too distant future. But, but the point is that you can tell those people because they've done it, and they're very comfortable with it, and they know how to make it come across really well. So for example, you're the president of the radio enthusiasts of Puget Sound. Now you're down here in Southern California. How did you work out being the president of reps?   Walden Hughes ** 13:01 Why my closest friends a hobby, Brian Haygood, and Brian's been one of the big movers and shakers of reps over the years. And when the founder, Mike Sprague, decided to step down, they were looking for new people to run showcase back in 2007 so Brian asked me, because I'm the one that has the contacts, you know, I'm the one booking guests for y USA rep, I'm sure the go to person with contacts and phone numbers, everybody. And so I just wound up doing the CO produced showcase back in 2007 with Brian. So that's been one of the things I wound up doing.   13:50 I produce   Walden Hughes ** 13:52 almost 30 923, or four days events of All Time Radio around the country. So tell us about showcase, showcase. It will be September 18, 19/20, 21st is a big event for us, for reps, and we got funding thanks to Ford culture and the state of Washington to do this. And it's free. You can go to reps online.org, and RSVP and come. And people that you get to see this time around are Beverly Washburn from Star Trek, when the bear ministry shows, yeah, when, when the bear man a good, solid voice actress, and also is a coach. Carolyn Grimes, as you mentioned, Margaret O'Brien, of course, you know Margaret from Oscar war winner from meet me in St Louis, Gigi Perot, and she goes back to the 40s and 50s. And did the belly hunting TV show, Tommy cook and Lacher Riley, a radio show. Ivan Kirk. Troy. Bobby Benson. Bill Owen, who you had on ABC TV announcer, author of The Big broadcast, Ron cocking. He and his great wife, Gloria Macmillan ran acting school for children.   Michael Hingson ** 15:15 Bill Ratner Miller, of course, is famous for radio.   Walden Hughes ** 15:18 Right arm is Brooks. Bill Ratner from GI Joe. Bill Johnson, who does Bob Hope around the country. John provoke to Timmy Lacher. Chuck Daugherty, the announcer for second announcer for Sergeant president of the Yukon King and discover the Beach Boys. David Osman from fire sign theater. Phil prosper from fire sign theater. John Iman, who was from the TV show Lacher. And there was Larry Albert and John Jensen, the big band Lacher. John Laurie gasping, and Dan Murphy used to be the program director ki Xi out in Seattle. And so that's gonna be a great weekend. We'll produce close to it, I think, 1819 radio recreation that's still negotiating. And we have several interviews and panel. It's all free. So you can go to repsonline.org, and that's one of our two major events, the other major events at the Christmas show in December, the first week in December. I'm hoping Mike can make it up that   Michael Hingson ** 16:31 weekend, I was hoping to be able to come to the Showcase. And one of my favorite shows, and Walden and I had talked about doing it, is Richard diamond private detective. And I actually asked to be cast as Richard diamond, but then a speaking engagement came up. So unfortunately, rather than being in Washington, I am going to be in Minnesota, I'm sorry, in Pennsylvania, speaking. So I won't be able to be there, but we'll do Richard diamond. That's gonna be a fun show one of these days. We'll do it.   Walden Hughes ** 17:06 We'll put we put it aside. So when Mike can can do it, we can do it so but no, really blessed to have the financial grants to keep audio theater live on a nonprofit basis, and that that that's a great board, and cannot every group's had that financial abilities right now to do that, and it's so expensive around the country to do it, terms of airfare, hotel commitments and Just meeting room costs, I mean, for people who may or may not know, when you go to a hotel a live event now, a lot of hotels expect that that meeting room needs to generate at least $10,000 of income per day. That that's a lot of money. And so we have a place that doesn't, that doesn't do that, and we're able to produce that. And so rep definitely focus on the live, live audio theater part, and also has a large library, like 33,000 shows I heard where we have so people can download, and we're also aggressively buying discs and things to add to the library. And I remember spur back I part of and I'll tell you some of the latest news and that when we talk to that topic, but it's just old time radio is in really good   Michael Hingson ** 18:41 shape at the moment. You mentioned Larry Albert, and most people won't know, but Larry Albert's been in radio for what, 40 years, and has played Detective Harry Niles that whole time, and he's also Dr Watson on Sherlock Holmes again, there are some really good professionals out there, which is cool, yeah, yeah, who understand and know how to talk in a way that really draws people in, which is what it's all about,   Walden Hughes ** 19:15 absolutely. And considering Larry and a co founder, they run all vacations, sure, the after of imagination theater. Sure they carry the banner up in Seattle, and it's pretty amazing what they're able to produce.   Michael Hingson ** 19:32 Yeah. Now, in addition to the Showcase and the Christmas show that reps is going to be doing, reps also does some other shows, don't they, during the year for like veterans and others up in the Seattle area, Tulsa, right?   Walden Hughes ** 19:46 We I thought that idea down here at spur back in 2017 the Long Beach Veterans Hospital, they still have the original theme. Leader, Mike, that Jack Benny and Bob Hope did their shows in front of the Vets at Long Beach. And I know you and I have radio shows from the Long Beach Veterans Hospital. Yes, and the stage is still there. It's the biggest stage I've ever seen. Mike, the seating area is mobile, so that way they can bring patients in who are wheelchairs or whatever, or in bed. They still have the 1940 film projectors and booth up above that they want to run movies in there, and it's just a remarkable feeling to be on stage that Bob Hope and and Jack Bailey did a show, and then the famous broadcast were Ralph Edward consequences, yeah, the Hubert Smith, who was A patient at the hospital and and so in 2017 we did. It's a Wonderful Life. And we had a gigantic crowd. I think it was almost 200 people came to that. And I was for the public and people inside the hospital. And it was, it was a exciting event to have deluxe version of It's a Wonderful Life, which was the 70th anniversary of the broadcast, right? And so I decided to take that concept and take up to Seattle and start performing shows inside the VA hospital system in Seattle. It took a while. It's hard, it's hard to get into the VA, VA system to put on shows, because you got to talk to the right people, and you gotta get a hold of PR and not always easy. So I found the right contacts, and then the state awards, and then has a grant for for veterans or veteran family member to be in shows, and so we're able to get some funding from the state for that so, and then we will also encourage them to come to showcase in September so. But no, that's that's another program we got going for that,   Michael Hingson ** 22:20 someone who I unfortunately never did get to meet, although I heard a lot of his shows, and he helped continue to bring memories of radio to especially the military. Was Frank brazzi, who was around for quite a while, and then he he was also on yesterday USA, a lot. Wasn't he sure where he's   Walden Hughes ** 22:46 from, from 1993 until 2018 so he had a good 25 year run on why USA, Frank and I co host the Friday night show for many years, until he passed away in 2018 show from 2000 to 2018 Frank was amazing guy. He was. He owned his own radio station in South Carolina, South Carolina Island. When he was 19, he had to form the first tape course in Hollywood show Bob Hope would hire him, and he would record all Bob stuff at Paramount Studio and sit to radio station and travel with Bob to record his radio Show. He also was Jim Hawthorne producer for television, Frank wound up developing board games a pass out sold 6 million copies in the new wedding the dating game. He had a company that got gift for game shows on television. He also set up a brother in a company to monitor when commercials were run on TV. Frank also produced record albums every day. He had Walter Winchell record the life of Alex joelson. Met with Jimmy Durante, had Jimmy Durante do an album, Eddie Cantor and so frank is one of these great entrepreneurs that was able to make a lot of money and spend a lot of it on his love for radio. He was the substitute for little beaver, for example, on Red Rider so and he loved doing the show the golden days of radio, which started in 1949 and from 1967 on, it was part of the Armed Forces Radio Service, which was put on 400 stations. And I'm the, I'm the care caregiver, caretaker of. All that items. So I have all the shows and getting them transferred and play them on y USA and Frank wanted to make sure his entire collection was available to collectors. So we want to make sure things were copied and things like that for people to enjoy. But no big part of old time radio, in a lot of ways, not behind the scene a little bit. You know, wasn't a big name person during the golden days of radio, but afterwards, wound up being a major person that carried the fire Troy, full time radio.   Michael Hingson ** 25:35 I know we talked about a little bit, but talk to us about yesterday, USA, that has been around quite a while, and in general, for those who don't know, yesterday, USA is an internet radio station, actually two, if you will. There's a red and a blue network of yesterday USA, and they both stations broadcast to old radio 24 hours a day, although conversations and up to date conversations are interspersed, it still primarily is a a vehicle for playing old radio shows, right?   Walden Hughes ** 26:13 Yeah, been around since 1983 founded by its start. Yeah. Founded by Bill Bragg, Bill started the largest communication museum in the world back in 1979 in Dallas, Texas, and he had a film exchanger. And there was a TV station called a nostalgia channel, and it had these films of old TV shows, but they didn't have the media to transfer it, and so they contacted Bill. Bill agreed to transfer the film. He asked what it is exchanged for him. They said, we can give you an audio channel on satellite. And they gave that to him. And so he tried to decide what to do. So he started a broadcast Old Time Radio over satellite, and he was over the big C span satellite   Speaker 1 ** 27:12 until Oh into the 2005   Walden Hughes ** 27:16 era or so. Wound up being the audio shop carrier for WGN got it high in 2000 at the third most popular internet broadcast site in the world, behind the BBC and CNN around the Lacher saw around 44 that's not too bad, with 15,000 stations online.   Michael Hingson ** 27:41 I remember, I remember it was probably like 1998 or so, maybe 97 we were living in New Jersey, and I was doing something on my computer. And I don't even remember how I discovered it, but suddenly I found yesterday, USA, and at that time, yesterday, USA was one channel, and people could become DJs, if you will, and play old radio shows. You could have an hour and a half slot. And every other week you updated your broadcast, and they put on your shows at different times during the the two week period. But it was a wave that, again, a lot of people got an opportunity to listen to radio, and I'm sure it was very popular.   Walden Hughes ** 28:32 Yeah, yeah, if they'll to Lacher show, we don't, we don't get 40,000 to 60,000 listening hours a month, with it a lot, because a lot, maybe some people might listen to seven minutes, some might people listen to a half hour and all that accumulative, it's almost 60,000 hours a month. So that's a lot of hours that people are accessing in it, there's something nice about being alive. I don't know what you think Mike, but doing something live is pretty special, and that's, that's the nice thing about what yesterday USA can provide, and we can talk, take calls, and then, you know, in the old days, you have more and more people talk about Old Time Radio. No doubting, but a lot of new people don't have those memories, so we we might do some other things to keep it interesting for people to talk about, but it's still the heart and soul. Is still old time radio in a lot of ways, and we're definitely the fiber, I think for new people to find old time radio.   29:43 How did you get involved with it?   Walden Hughes ** 29:47 I became aware of it in the early 80s when sperback mentioned it in the news trailer, so I knew it's out there. And I called, and Bill returned my call. I said, I would like my cable TV. A company to play it, and I contacted my cable TV. They couldn't get to that channel that was on the satellite, so they put big band music on those dead on the community board. And so at the same time as you about 1998 I had a good enough computer with a good enough sound card I could pick up yesterday, USA. I was aware of it. It started on the internet in 1996 I started to listen, and then I would sort of call in around 2000 they would ask a question Bill and Mike and not really know the answer, so I will quickly call and give the answer, then leave. Eventually, they realized that I knew kitty Cowan, the big band, singer of the 40s and 50s. They asked me to bring on and do the interview, which we did September 17 of 2000 and then they asked, Could I do interviews on a regular basis? And so when a kiddie friend who I knew, Tess Russell, who was Gene Autry's Girl Friday, who ran kmpc for the audience, that was the station with the stars down the road, easy listening music,   Michael Hingson ** 31:21 golden broadcasting, and that was the station Gene Autry owned, yep.   Walden Hughes ** 31:26 And I think everybody in the music business but the old touch rush all favor. So she she hooked up, she signed up. She gave me set book 17 guests for me, right away from Joe staff or the Troy Martin to Pat Boone Patti Page, who wrote them all out. So I had a major start, and then I started to contact people via letters, celebrities and things. And I think it's a really good batting average. Mike, I had a success rate of 20% Wow. Wish it was a person that didn't I had no contact with that I could turn into a guess. I always thought I was a pretty good batting average. Yeah, and I got Margaret Truman that way. I mean, she called me, said, Wong, I forgot I did this radio show with Jimmy Stewart. She did jackpot, you know, the screen director of Playhouse. And we talked about her time on The Big Show with Tallulah Bankhead. They said, a big help with Fred Allen to her. She we talked about she hosted a show, NBC show called weekday with what the weekday version of monitor was, Mike Wallace. And she talks about how Mike had a terrible temper, and if he got upset with the engineer, she has to grab his jacket and pull him back in his chair just to try to cool them off. And so we had a great time with Margaret O'Brien, Margaret Truman, but, but I always thought that would a pretty good bat Navy getting 20% and in those days, in early 2000 a lot of celebrities would be were willing to interact with the through the website, with you, and so I did that. So I booked hundreds of celebrity interviews over the years, and so it's been a, I think, an important part what I do is trying to preserve people's memories, right that way we have the recordings.   Michael Hingson ** 33:43 And so how long was Bill with yesterday, USA.   Walden Hughes ** 33:49 I passed away in 2019 so Bill from 83 to 2019, to us, 10 years or so of his wife, though he had   Michael Hingson ** 34:05 Alzheimer's and dementia, and so you could tell he was he was sounding older, yeah, and   Walden Hughes ** 34:11 he wasn't behind the scene. He was really erratic in a lot of ways. So Kim, Kim and I wound up his wife, and I wound up running the station for the last 10 years, behind the scene, okay, Bill wasn't able to do it, and so I would be the one handling the interaction with the public and handling the just jockeys, and Kim would do the automation system and do the paperwork. So she and I pretty much ran the station.   34:43 And now you do   Walden Hughes ** 34:45 it, I do it, yeah, and so I think Bill always had in mind that I'd be the one running the station in a lot of ways. And think to the listeners, we've been able to pay the bills enough to keep it. Going, I would love to generate more income for it.   Michael Hingson ** 35:03 Well, tell us about that. How are you doing the income generation? And so most of it is through   Walden Hughes ** 35:09 a live auction that we have in November this year, will be on Saturday, November 22 and people donate gift cards or items, and people bid on it, or people donate, and that money we basically use to help pay the monthly bills, which are power bills and phone bills and things like that, and so, which is a remarkable thing. Not every internet radio station has a big enough fan base to cover the cost, and so all the internet stations you see out there, everybody, the owners, sort of really have to pull money out of their own pocket. But why USA been around long enough, it has enough loyal following that our listenership really kicks in. I mean, we built a brand new studio here with the with the audience donating the funds, which is pretty remarkable. You know, to do that,   Michael Hingson ** 36:16 yeah, you got the new board in, and it's working and all that. And that's, a good thing. It really is. Well, I have been a listener since I discovered y USA. When we moved out to California for a while, I wasn't quite as active of a listener, but I still worked at it as I could. But then we moved down here, and then after Karen passed, was easier to get a lot more directly involved. And so I know I contribute to the auction every year, and I'm gonna do it again this year.   Walden Hughes ** 36:49 So would you, when you were after what you knew, why you said, Did you did you come with your question still quite a bit when you were working and traveling all the time over the years.   Michael Hingson ** 37:01 Oh, yeah, yeah, oh, I did a lot of times, and still, do I listen to some internet radio stations? Why USA among them when I travel, just because when I go to a new hotel, sometimes I can make the TV work, and sometimes I can't, but also sometimes finding the stations that I want to listen to is a little bit more of a challenge, whereas I can just use my my smartphone, my iPhone, and I've got a number of stations programmed in the only time I have had A little bit of a challenge with some of that is when I travel outside the US, sometimes I can't get direct access to some of the stations because of copyright laws. They don't they don't allow them to be broadcast out of the US, but mostly even there, I'm able to do it. But I do like to listen to old radio when I travel, typically, not on an airplane, but when I when I land, yes, yeah.   Walden Hughes ** 38:08 I think that's one thing that they ended up taking over. I think a lot of people grew up listening to the radio. Enjoy the uniqueness of radio station had. I don't know if you see that today, but I think the internet have replaced that.   Michael Hingson ** 38:24 Well, somewhat, I've seen some articles that basically say that there is a lot more shortwave listening and actual radio listening to radio stations than there is through the internet, but there is an awful lot of listening to the radio stations through the internet as well, but people do still like to listen to radio.   Walden Hughes ** 38:50 What do you think podcast? How you think podcasts fit in? I mean, you'd be hosting your own show. How you think that fit into the overall consumer questioning habit?   Michael Hingson ** 38:59 Well, I think then, what's going on with podcasts is that, like with anything, there are some really good ones. There are a lot of people who just do do something, and it's not necessarily really great quality. They think they're doing great, and they maybe are, but, but I think that overall, podcasting is something that people listen to when they're running, when they're walking, when they're doing exercising, when they're doing something else, running on a treadmill or whatever, a lot More than listening to a radio program that probably requires a little bit more concentration. But make no mistake about it, podcasts are here to stay, and podcasts are very dominant in in a lot of ways, because people do listen to them   Walden Hughes ** 39:56 a niche audience. So you find you find your audience who. Are looking for that particular topic, and so they tune into that their favorite podcast that they knew there really might be covering that topic.   Michael Hingson ** 40:07 Sure, there is some of that. But going back to what you were talking about earlier, if you get some good audio drama, and I know that there are some good podcasts out there that that do some things with good drama, that will draw in a wider audience, and that gets to be more like radio and and I think people like radio. People like what they used to listen to, kids so much today, don't but, well, they never heard old they never heard radio. But by the same token, good acting and good drama and good podcasts will draw people in just like it always has been with radio.   Walden Hughes ** 40:54 What I'm also noticing like the day the disc jockeys are, they somewhat gone. I mean, we grew up in an era where you had well known hosts that were terrific Dick jockey that kept you entertained. And I make it, I don't listen to too much because, for example, everybody the easy listening big band era, pretty much not in LA in the La radio market right now, right and I missed it.   Michael Hingson ** 41:23 I miss it too. And I agree with you, I think that we're not seeing the level of really good radio hosts that we used to there are some on podcasts. But again, it is different than it used to be. And I think some podcasts will continue to do well and and we will see how others go as as time passes, but I think that we don't see a Gary Owens on television on radio anymore. We don't see Jim Lang or Dick Whittington and whitting Hill and all those people, we don't see any of that like we used to. And so even Sirius XM isn't providing as much of that as as it used to.   Walden Hughes ** 42:20 And so what do you think AI is going to fit? I was listening to, I'm a sport fan, and Mike is a sport fan, so I like listening to ESPN and Fox Sports Radio.   Michael Hingson ** 42:32 And I was listening to a discussion over the weekend that they are, they are working some of the immediate it to replace the play by play announcer they're working with. Ai, can I figure eventually that can be a caution. It to do away with all announcers. I'm not sure that's going to happen, because I don't know. It doesn't seem like it could. I'm not sure that that will happen. I think that even if you look at the discussions about audible and other organizations providing AI voices to read books, what people say, and I'm sure over time, this will change a little bit, but and I'll get back to the button in a moment, people Say, I would much rather have a human narrated book than an AI narrated book, and the reason is, is because AI hasn't captured the human voice. Yet you may have somebody who sounds like an individual person to a degree, but you don't have the same pauses, the same intonations, the same kind of thing with AI that you do with humans. Now, will that get better over time? Sure, it will. But will it get it to be as good as humans? I think that's got a long way to go yet, and I don't think that you're going to see AI really replacing people in that regard. I think AI's got a lot that it can do, but I actually had somebody on the podcast last year, and one of the things that he said is, AI will never replace anyone. People will replace people with AI, maybe, although that may or may not be a good thing, but nobody has to be replaced because of AI, because you can always give them other jobs to do. So for example, one of the discussions that this gentleman and I had were was about having AI when you have autonomous vehicles and you have trucks that can drive themselves, and so you can ship things from place to place, keep the driver in the truck anyway. And instead of the driver driving the vehicle, the driver can be given other tasks to do, so that you still keep that person busy. And you you become more efficient. And so you let i. I do the things that it can do, but there are just so many things that AI isn't going to do that I don't think that AI is ever going to replace humans. The whole point is that we make leaps that AI is not going to be able to do.   Walden Hughes ** 45:15 Yeah, I think a good example in the audio book field, a really great reader can give you emotion and play the characters and make it realistic. And I don't know AI ever going to reach that point to bring emotions and feelings into a reading of story   Michael Hingson ** 45:32 not the same way. And as I said, I've been involved or listened and watched discussions where people say, for example, I might use AI to read a non fiction book because I'm not really paying so much attention to the reader and I'm just getting the information. But when it comes to reading a fiction book, and when it comes to really wanting to focus on the reader, I don't want AI is what I constantly hear. I want a person, and I understand that,   Walden Hughes ** 46:00 yeah, I think what you'll see AI, especially, take over the drive thru when people go to a fast food place. I can see AI replacing the interaction and trying to get those things corrected. I can see that   Michael Hingson ** 46:14 maybe, maybe, I mean, you know some of that to a degree, but I think that people are still going to rule out in the end, for quite a while. Well, you know, in talking about all the different radio organizations, I know we talked about a little bit last night last time, but tell me about spurt back.   Walden Hughes ** 46:36 Yeah, I can give you some new updates. Spoke actually been around to 1974   Michael Hingson ** 46:42 I remember when spurred back began a person who I knew, who was a listener to my radio program, Jerry Hindi, guess, was involved with with all of that. My problem with attending spurred back meetings was that it was they were way too far away from me at UC Irvine to be able to do it, but I joined by mail for a while, and, and, and that was pretty good. But by the same token, you know, it was there,   Walden Hughes ** 47:11 it was there. And spur back. Have honored over 500 people who worked in the golden days of radio. A lot of district donated. They had the meetings in the conventions now we're evolving very quickly this year into more preservation work. So we have bought over $10,000 in computers here recently. We bought and we donated, actually, we won a prize, although the first Lacher disk turntables from Japan, which is over a $10,000 turntable, we'll be using that to help dub disc. And the board is just voted in. It's going to increase the board to at least 11 people next year who will have a carryover of the seven board member and we want to have no new board members. So maybe you and I can talk about that Mike for you to be on for next year, because we'll be definitely expanding the board with 11 one. So I think it'd be really strong in the preservation stuff, because perfect got 20 to 30,000 deaths that need to get out there. And with all your new equipment, it's amazing how full time radio sounds so good today terms of the new technology, and compare where I started collecting the 70 and I ran into a lot of even commercial stuff really muddy in those days. Mike, I bet you did too, and it's a remarkable difference. Spur back is planning to be at the Troy Boston festival next April, what does spread back? Stand for the society to preserve and encourage radio drama, variety and comedy. And you can go to spur back.com Join. You can go to repsonlect.org to join. And we then mentioned yesterday, USA. Yesterday usa.com or.net and can go there and listen away and participate in the auction, which will be coming up November 22 Yeah, very important to do as well. But anyway, I really think full time radio is in a really good spot. Mike. I think if it was for the internet, I don't know if we would find all the young people who are interested in it. I think it then it been a double edged sword. It knocked out a lot of dealers. You know, they used to make money selling their tapes and CDs and everything, and I bought a lot. I know you did too over the years, but those days are pretty. Pretty much done, and but if found a lot of new younger people to find the stations or find podcast and they get to learn about yesterday USA and Old Time Radio, and all the different radio ones more and all the different internet station are playing it until they can expose and I don't think that would have happened before the internet, so I think it'll always have it created a whole new listenership.   Michael Hingson ** 50:30 I am still amazed at some of the things that I hear. I remember once when somebody found a whole bunch of old Petri wine sponsored Sherlock Holmes with basil, Rathbone and Nigel Bruce. They were horrible quality. Was it Chris who   Walden Hughes ** 50:50 found? Yep, Chris one best founded me up and found me a bookstore.   Michael Hingson ** 50:55 And the quality wasn't wasn't good at all, but they were remastered, and they sound incredible. They do how they do it, because I'd love to be able to do that with shows that I have, and like to remaster them.   Walden Hughes ** 51:13 Yeah, what happened was, you know, they were two writers, green and Boucher, Lacher, Lacher, right, and Boucher was a famous bachelor Khan. The famous mystery convention is named after him. And Dennis Green was an actor on radio, and he was also a historian. He knew, like all everything about Sherlock Holmes. And so they created the new venture who saw a comb based upon maybe a scene from a previous right story and gets expanded upon it. And so when it when one of them passed away, the collection wound up in a bookstore in Berkeley, California, and crystal investor found out. And so there became a buying group led by John tough fellow, Kenny Greenwald, Dick Millen, Joey brewing and others, got in a bidding war with the Library of Congress, and they outbid and won. They paid $15,000 for the sets of Sherlock, Holmes and so and Shirley Boone was an NBC audio engineer and chief film engineer. He really knew how to dub, and so they they did a terrific job. And then they decided to put out a record album on their own with the first two episodes. And then after that, they decided to market it to Simon Schuster, and they decided to do small vignettes. They could copyright the vignette. These were quite three minutes introduction, so they would get Ben Wright, who wanted to always Sherlock Holmes and Peggy Webber in order to reminisce and or create little scenes to set up the stories that way they could copyright that part. They couldn't copyright the show because they fell in the public domain, right? But they wound up paying the estates of everybody anyway. But that's what how they all came out, and they were hoping to do Gunsmoke. We talked to Kenny Greenwald and others, but that never, that never came off and but that's part of the remarkable thing that Karl Marx done. He's been able to get into CBS, and I think he's working on NBC, and he licensed them, so he'll be able to get into the vault and get more stuff out for all of it to enjoy. And that's an amazing thing that Carl drives for the hobby is to get new stuff out there. It's been locked away for all these years.   Michael Hingson ** 53:53 I am just amazed at the high quality. I'd love to learn more about audio engineering to be able to do that, because I have a lot of recording I'd love to make a lot better than they are.   Walden Hughes ** 54:05 Yeah, Jerry Henry used to use a software called Diamond Cut, ah, and I would the those originally was used for the Edison solder records. And the guy who issued this, Joe, they developed the software. And that's where Joe, hi, who did so much transfer work, that was the program he wound up using to create good sound,   Michael Hingson ** 54:32 yeah, and, and did a lot of it,   Walden Hughes ** 54:36 yep, see there, see, there was a software, everybody, I think original is hardware. And I think originally almost was a $50,000 piece of equipment, harder before 2000 now it's gone to software base and a couple $1,000 that's another way. That's another program that people use to clean disk. Now. Crackles and pop out of the recording.   Michael Hingson ** 55:02 So but it's not just the snap crackle and pop. It's getting the the real fidelity back, the lows and the highs and all that you said, what was the one he used? Diamond Cut. Diamond Cut, yeah. Diamond Cut, yeah. But yeah. It's just amazing. The kinds of things that happen, like with the Adventures of Sherlock Holmes and and others.   Walden Hughes ** 55:23 But you also have good ears for that. Because, yeah, I remember about 2025, years ago, it was serious. XM. Everybody has this stereo sound, I know, if you're shooting, has a certain ambiance about it. And there were companies that were taking old time radio and creating that same effect, and that could bug me. I was so used to listen to old radio show in an analog feel about it. And they when they try to put false stereo in a recording, yeah, oh my gosh. It just didn't sound right. And so they've gotten away from that pill, a lot of new dubbing. They do don't have that. So it sounds terrific now, yeah,   Michael Hingson ** 56:15 sounds a lot better. What do you think is the future of the hobby?   Walden Hughes ** 56:19 I think more and more stuff are coming out. A lot of stuff that were with agreements to hold on to the material have disappeared, because a lot of it is passing from generation to generation. And so I think over the next 10 years, you see so much more stuff coming out. In some ways, that's sort of what you John Larry and I do. We collect almost everything, just because you got to make sure it's captured for the for the next generation, even though we might not be listening to it. There's so much stuff we don't listen to do everything. But I think we're, we're short of the wide billions of old time radio so we try to capture all of it and preserve it on hard drives, yeah, but eventually it'll go to future generations. But I really think more and more stuff are coming out. I think with the yesterday USA, more and more people will find it. And I'm hoping, with creating new audio theater, I would like to reproduce the great radio scripts we have no recordings for, like one man, family, I love, a mystery, all those things. That's sort of what I want to do, is one of my goals. And I think be great to hear stories that we've all collected, that we wonder about, and to get audio production behind some of these scripts. And I think it's in very good shape. It will all come down to money, Michael, as you know, you know,   Michael Hingson ** 57:58 but I also think that it's important that we, as we're recreating the shows, that while we can, we have people who understand what we really need for actors who are going to be recreating the shows, are able to find the right people to do it, train them how to do it. I think that's so important.   Walden Hughes ** 58:19 I think so. I think, I think you find a lot of young people who like theater, who are not necessarily radio fan, if they came, if the radio fan, like Brian Henderson and people like that, they become really good actor because they love to listen to the shows ahead of time. Yeah. Beverly Washburn does the same. She likes hearing the original performances that way. She get field for me to the show. And I think you and I think Larry does it that way. And you might not necessarily want to copy everything, but you got a benchmark to work from, and you sort of know what, with the intent when   Michael Hingson ** 59:01 you say Larry, which Larry? Larry Gasman,   Walden Hughes ** 59:03 great, yeah. And I think that's a great help to study and listen how people did it, because I think a lot of old time radio, it's like the prime rib. It was the best of the best of all time of radio drama, and it's a great way to learn the craft, by listening to it and absorbing it.   Michael Hingson ** 59:30 Well, if people want to reach out to you and maybe learn more about yesterday, USA or reps and just talk with you about radio, how do they do that, they can give me a   Walden Hughes ** 59:41 call at 714-545-2071, that's my studio number for the radio stations. Lot of times I can, I'll pick it up and talk to on air, off air. They can always drop me an email Walden shoes at yesterday. Us. Dot com and happy the answer, you can always call my cell phone at 714-454-3281,   Walden Hughes ** 1:00:11 you can chase me down at over, at reps, at reps online.org. You know, get forward to me or spur vac at S, P, E, O, D, V, A, c.com, or you can even get hold of Michael Henson and Mike.   Michael Hingson ** 1:00:26 You can always get a hold of me. And people know how to do that, and I will get them in touch with you as well, you bet. So I'm glad to do that. Well, I want to thank you for being here, and I want to thank all of you for listening. I hope you've enjoyed this. This is a little bit different than a lot of the podcast that we've done. But it is, it is so important to really talk about some of these kinds of concepts, and to talk about old radio and what it what it still adds and contributes to today. So I hope that you enjoyed it. I'd love to hear from you. Feel free to reach out to me. Michael H, i@accessibe.com that's m, I, C, H, A, E, L, H, I at accessibe, A, C, C, E, S, S, i, b, e.com, love to hear from you. Wherever you're listening, please give us a five star rating. We value that a lot, and I hope that you'll go listen to YESTERDAY usa.com, or.net then again, in both, there's the red and the blue Network, or repsonline.com, and we, we have a lot of fun. Every so often we do trivia contests, and we'll take hours and and gentlemen in New Jersey and his wife, Johnny and Helen Holmes, come on and run the trivia, and it's a lot of fun, and you're welcome to add your answers to the trivia questions, and you can come on in here and learn how to even do it through the chat.   Walden Hughes ** 1:01:51 But my kids watch this every Friday night on, why USA too?   Michael Hingson ** 1:01:56 Yeah, I get to be on every Friday night, and that's a lot of fun. Yeah. So we'd love to hear from you, and we'd love you to to help us further enhance the whole concept of old radio show. So I want to thank you again. And if you know of other people who ought to be on the podcast, Walt, and of course, you as well as you know, please introduce us. We're always looking for more people to talk to us about whatever they want to talk about. So I want to again. Thank you all and for being here. And Walden, thank you for being here as well.   Walden Hughes ** 1:02:27 All right, Mike, I'll be talking a little while.   Michael Hingson ** 1:02:33 You have been listening to the Unstoppable Mindset podcast. Thanks for dropping by. I hope that you'll join us again next week, and in future weeks for upcoming episodes. To subscribe to our podcast and to learn about upcoming episodes, please visit www dot Michael hingson.com slash podcast. Michael Hingson is spelled m i c h a e l h i n g s o n. While you're on the site., please use the form there to recommend people who we ought to interview in upcoming editions of the show. And also, we ask you and urge you to invite your friends to join us in the future. If you know of any one or any organization needing a speaker for an event, please email me at speaker at Michael hingson.com. I appreciate it very much. To learn more about the concept of blinded by fear, please visit www dot Michael hingson.com forward slash blinded by fear and while you're there, feel free to pick up a copy of my free eBook entitled blinded by fear. The unstoppable mindset podcast is provided by access cast an initiative of accessiBe and is sponsored by accessiBe. Please visit www.accessibe.com . AccessiBe is spelled a c c e s s i b e. There you can learn all about how you can make your website inclusive for all persons with disabilities and how you can help make the internet fully inclusive by 2025. Thanks again for Listening. Please come back and visit us again next week.

This week's episode is another special recorded at IBMA's World of Bluegrass in Chattanooga. I have four shorter interviews for you, each with someone connected to Dark Shadow Recording.First up is Becky Buller. Becky came onto the podcast in August of 2024 to chat about her record Jubilee. This time we're talking about her album of covers Songs That Sing Me and the role music has played in her life. I also chat with each of my guests in this episode about the importance of IBMA's World of Bluegrass to them as an artist or industry figure.Second is Ben Wright from Henhouse Prowlers, chatting about the band's 21 years together and their 10th record Unravel, as well as their non-profit work with The Bluegrass Ambassadors and why cultural diplomacy is more important now than ever.Up next is singer, songwriter, multi-instrumentalist and luthier Rick Faris. Rick was IBMA's Songwriter of the Year in 2024 and we talk about writing, including his long standing collaboration with Rick Lang, who co-wrote several track's on Rick's new record Life's Parade, plus the guitar building community and his work at Kentucky Guitar Works.Finally I chat to Jana Mougin, who runs Dark Shadow Recording alongside her partner Stephen Mougin, IBMA's Recording Engineer of the Year for 2025. We talk about running a recording company, how Dark Shadow works with their artists as a family and the opportunities IBMA provides for networking and connecting with people.These were fun to do - I hope you enjoy them.For more info, visit https://darkshadowrecording.com  and check out their online store to buy any of the albums we talk about in the episode.You'll find more info on the individual artists here:Becky Buller - website / Instagram / FacebookHenhouse Prowlers - website / Instagram / Facebook / Bluegrass AmbassadorsRick Faris - website / Facebook / Kentucky Guitar Works Support the show===Thanks to Bryan Sutton for his wonderful theme tune to Bluegrass Jam Along (and to Justin Moses for playing the fiddle!) Bluegrass Jam Along is proud to be sponsored by Collings Guitars and Mandolins- Sign up to get updates on new episodes - Free fiddle tune chord sheets- Here's a list of all the Bluegrass Jam Along interviews- Follow Bluegrass Jam Along for regular updates: Instagram Facebook - Review us on Apple Podcasts

In this episode of the Stronger Sales Teams podcast, Ben Wright unpacks the art of B2C sales management through lessons from a Melbourne-based coaching session. He reveals practical strategies to lift sales teams from good to exceptional, with a strong focus on customer outcomes and clear communication. Listeners gain insights into lead qualification, managing expectations, and building value in the very first consultation. Ben shows how to reduce price-driven decisions and instead foster trust and stronger close rates. The episode delivers a fresh perspective on creating a culture of curiosity and growth within sales teams.Key Takeaways:• Understanding and focusing on customer outcomes is crucial for aligning communication and increasing sales success.• Identify all decision-makers early in the process and include them to enhance value creation and approval rates.• Set clear expectations for follow-ups and maintain consistent communication to nurture leads effectively.• Customization and personalization in sales pitches can significantly sway customer decisions beyond pricing considerations.• Continuous learning and openness to feedback are integral for long-lasting sales success and team development.Timestamps:0:00 Intro4:16 Getting Clear on What The Customer Wants7:35 Bringing In Those Involved in the Decision10:44 Understanding What's Next14:29 Recap16:02 OutroRate, Review, & Follow If you're liking what you're hearing, make sure you ‘follow' the show wherever you listen to your podcasts…so you never miss an episode! I'd also love to hear what you think, so drop us a review after you close that next deal…tell me what you're liking, and what you want more of so I can look to cover it in a future episode.

In this empowering episode of the Special Chronicles Podcast, host Daniel Smrokowski sits down with Caleb J. Prewitt – the Guinness World Record Holder as the Most Prolific Down Syndrome Triathlete/Runner – and his mom Karen McConeghy Prewitt. At just 18 years old, Caleb has already completed 46 triathlons, 123 races, and 5 half-marathons, while serving as a Planet Fitness USA Triathlon Foundation Ambassador. Together with his mom and Caleb's Crew, Caleb is helping to prove that Abilities > Disabilities. We discuss Caleb's athletic journey, his Guinness World Record, his role as an ambassador, and the family story behind his success. Plus, hear how he's Racing for 3.21 on World Down Syndrome Day 2024 and taking part in a USA Triathlon Foundation campaign at the 2025 Chicago Bank of America Marathon. Episode 802 ShowNotes & Links Follow @calebs_crew on Instagram, YouTube, Facebook, TikTok, X, and LinkedIn to keep up with his journey. Listen and Follow at SpecialChronicles.com/Pod

Ben Wright has all the latest from the Conservative Party Conference

On this episode of the Special Chronicles Podcast, host Daniel Smrokowski celebrates International Podcast Day with the 800th Episode of this podcast!  We share an ALL NEW speech he recently gave to the regional marketing staff of Special Olympics about his lessons as a Podcasting Legend within the Special Olympics Movement. Then, Daniel transitions into an encore conversation with fellow Special Olympics Illinois Athlete Leader Jose Moreno, where they discuss the art of podcasting about podcasting,  sharing some of our best tips for you to get into podcasting yourself!

In this episode of the Stronger Sales Team podcast, Ben Wright tackles the challenge of hiring and retaining top B2B sales talent during uncertain economic times. He highlights the need for adaptability and continuous learning as global markets slow, urging leaders to seek candidates who can thrive under pressure. Ben introduces three key strategies: testing for grit, assessing a salesperson's ability to connect, and verifying strengths through referee checks. His insights emphasise the value of resilience and relationship-building in sustaining sales success. The episode reinforces Ben's commitment to equipping teams to not only withstand adversity but excel in it.Key Takeaways: • Focus on identifying candidates who have demonstrated resilience and determination in various aspects of their lives, not just in their professional experiences.• Determine if the candidate is someone that customers would want to buy from, focusing on traits such as trustworthiness and relationship-building capabilities.• Use the critical question, “Would you hire them again?” during reference checks to gain objective insights into the candidate's suitability.• Recognize the challenge of hiring professionals who may not have faced difficult sales environments and find ways to assess their adaptability.• Encourage an ongoing commitment to training and development among sales teams to help navigate complex economic shifts.Time Stamps: 0:00 Intro2:00 Hiring5:00 3 Areas To Focus on With Hiring5:45 Recruiting For Skill6:55 Grit10:10 Would You Buy From That Person?12:55 Validating The Decision15:59 Recap17:08 OutroRate, Review, & Follow If you're liking what you're hearing, make sure you ‘follow' the show wherever you listen to your podcasts…so you never miss an episode! I'd also love to hear what you think, so drop us a review after you close that next deal…tell me what you're liking, and what you want more of so I can look to cover it in a future episode.

In this fourteenth episode of the Special Chronicles Podcast LIVE Coverage, host Daniel Smrokowski talks with Lawanda Grant.  We're excited to announce that Special Chronicles provided exclusive LIVE and On-Demand Coverage of the The Arc of Illinois #SUSO2025 – the annual Speak Up and Speak Out Summit that celebrates the voices of people with disabilities. You'll hear directly from disability self-advocates, families, speakers, and professionals as they share their voices on leadership, advocacy, and inclusion. This annual self-advocacy conference empowers people with disabilities to speak up for themselves, take action, and create positive change in their communities. Let's Speak Up. Let's Speak Out. Let's Be Heard. Join The Conversation

In this thirteenth episode of the Special Chronicles Podcast LIVE Coverage, host Daniel Smrokowski talks with Carrie & Kalib McCoy, a husband and wife self-advocates. We're excited to announce that Special Chronicles provided exclusive LIVE and On-Demand Coverage of the The Arc of Illinois #SUSO2025 – the annual Speak Up and Speak Out Summit that celebrates the voices of people with disabilities. You'll hear directly from disability self-advocates, families, speakers, and professionals as they share their voices on leadership, advocacy, and inclusion. This annual self-advocacy conference empowers people with disabilities to speak up for themselves, take action, and create positive change in their communities. Let's Speak Up. Let's Speak Out. Let's Be Heard. Join The Conversation

In this twelfth episode of the Special Chronicles Podcast LIVE Coverage, host Daniel Smrokowski talks with Timotheus (TJ) Gordon from the Institute on Disability & Human Development at UIC.  We're excited to announce that Special Chronicles provided exclusive LIVE and On-Demand Coverage of the The Arc of Illinois #SUSO2025 – the annual Speak Up and Speak Out Summit that celebrates the voices of people with disabilities. You'll hear directly from disability self-advocates, families, speakers, and professionals as they share their voices on leadership, advocacy, and inclusion. This annual self-advocacy conference empowers people with disabilities to speak up for themselves, take action, and create positive change in their communities. Let's Speak Up. Let's Speak Out. Let's Be Heard. Join The Conversation

In this eleventh episode of the Special Chronicles Podcast LIVE Coverage, host Daniel Smrokowski talks with Marijane Sheridan from Sertoma Star.  We're excited to announce that Special Chronicles provided exclusive LIVE and On-Demand Coverage of the The Arc of Illinois #SUSO2025 – the annual Speak Up and Speak Out Summit that celebrates the voices of people with disabilities. You'll hear directly from disability self-advocates, families, speakers, and professionals as they share their voices on leadership, advocacy, and inclusion. This annual self-advocacy conference empowers people with disabilities to speak up for themselves, take action, and create positive change in their communities. Let's Speak Up. Let's Speak Out. Let's Be Heard. Join The Conversation

In this tenth episode of the Special Chronicles Podcast LIVE Coverage, host Daniel Smrokowski talks with Jeffrey Matlock from Sertoma Star. We're excited to announce that Special Chronicles provided exclusive LIVE and On-Demand Coverage of the The Arc of Illinois #SUSO2025 – the annual Speak Up and Speak Out Summit that celebrates the voices of people with disabilities. You'll hear directly from disability self-advocates, families, speakers, and professionals as they share their voices on leadership, advocacy, and inclusion. This annual self-advocacy conference empowers people with disabilities to speak up for themselves, take action, and create positive change in their communities. Let's Speak Up. Let's Speak Out. Let's Be Heard. Join The Conversation

In this ninth episode of the Special Chronicles Podcast LIVE Coverage, host Daniel Smrokowski talks with Iris Pickens. We're excited to announce that Special Chronicles provided exclusive LIVE and On-Demand Coverage of the The Arc of Illinois #SUSO2025 – the annual Speak Up and Speak Out Summit that celebrates the voices of people with disabilities. You'll hear directly from disability self-advocates, families, speakers, and professionals as they share their voices on leadership, advocacy, and inclusion. This annual self-advocacy conference empowers people with disabilities to speak up for themselves, take action, and create positive change in their communities. Let's Speak Up. Let's Speak Out. Let's Be Heard. Join The Conversation

In this episode of the Stronger Sales Teams podcast, Ben Wright explores the craft of storytelling in sales, using case studies as a powerful vehicle for connection. Ben demonstrates how this timeless approach continues to capture and engage clients, even in an era shaped by AI-driven content. He shares valuable insights on building narratives that truly resonate, urging sales professionals to reclaim the art of delivering stories that leave a lasting impact. This episode delivers practical strategies designed to empower teams and elevate sales performance through the enduring art of storytelling.Key Takeaways: Storytelling remains an essential sales tool, even as AI technologies advance.Effective case studies can significantly bolster both marketing and sales efforts.A practical three-part format for case studies: identify the opportunity/problem, describe the solution, and showcase the results.Sales teams can create 20 case studies in under an hour with a structured approach.Reinforcing storytelling skills through case studies can elevate sales team performance and customer engagement.Time Stamps: 0:00 Intro1:30 Story Telling3:29 Creating Great Case Studies: Leaning on Story Telling4:41 Importance of Case Studies 6:18 Format to Generate Case Studies7:45 Audiences Engaging on Case Studies8:30 Making Easy To Read Format9:00 Making Easy To Read Format: The Opportunity or Problems10:48 Making Easy To Read Format: What Do You Do About It11:51 Making Easy To Read Format:: The Outcomes That We Created15:25 Doing Case Studies in 60 Minutes19:24 OutroRate, Review, & Follow If you're liking what you're hearing, make sure you ‘follow' the show wherever you listen to your podcasts…so you never miss an episode! I'd also love to hear what you think, so drop us a review after you close that next deal…tell me what you're liking, and what you want more of so I can look to cover it in a future episode.

In this all-new Unified at Work Series episode, host Daniel Smrokowski sits down with Nefertiti “Neffie” S. Fisher, HR Operations Assistant Manager at United Airlines and ORD Bridge Disability BRG Director, to talk about The Arc's Wings for All® event hosted at Chicago O'Hare on August 16, 2025. Neffie shares highlights from the day, powerful behind-the-scenes stories, and the heartwarming moment when a young participant overcame his fears to board the plane. You'll also hear how United's Bridge BRG and The Arc are creating more inclusive air travel experiences for families with intellectual and developmental disabilities (IDD). This inspiring conversation will leave you encouraged to take simple steps toward building inclusion—in the airport, workplace, and beyond. Episode 794 ShowNotes & Links Listen and Follow at SpecialChronicles.com/Pod

In this all-new Unified at Work Series episode, host Daniel Smrokowski sits down with Nefertiti “Neffie” S. Fisher, HR Operations Assistant Manager at United Airlines and ORD Bridge Disability BRG Director, to talk about The Arc's Wings for All® event hosted at Chicago O'Hare on August 16, 2025. Neffie shares highlights from the day, powerful behind-the-scenes stories, and the heartwarming moment when a young participant overcame his fears to board the plane. You'll also hear how United's Bridge BRG and The Arc are creating more inclusive air travel experiences for families with intellectual and developmental disabilities (IDD). This inspiring conversation will leave you encouraged to take simple steps toward building inclusion—in the airport, workplace, and beyond.

In this eighth episode of the Special Chronicles Podcast LIVE Coverage, host Daniel Smrokowski talks with Carl Nave from Macon Resources. We're excited to announce that Special Chronicles provided exclusive LIVE and On-Demand Coverage of the The Arc of Illinois #SUSO2025 – the annual Speak Up and Speak Out Summit that celebrates the voices of people with disabilities. You'll hear directly from disability self-advocates, families, speakers, and professionals as they share their voices on leadership, advocacy, and inclusion. This annual self-advocacy conference empowers people with disabilities to speak up for themselves, take action, and create positive change in their communities. Let's Speak Up. Let's Speak Out. Let's Be Heard. Join The Conversation

Drama from 77 years agoFirst, a look at the events of the day.Then, The Adventures Of Sam Spade; Detective starring Howard Duff,  originally broadcast September 19, 1948, 77 years ago, The Hot One-Hundred-Grand Caper.  A wealthy woman hires Spade to help her with her husband who is being blackmailed. Spade follows the husband to a casino where he loses $100,000 at the roulette wheel!Followed by Nick Carter, Master Detective starring Lon Clark, originally broadcast September 19, 1948, 77 years ago, The Case Of The Homely Bride.  A heartless scheme to marry for wealth ends in murder. Then, The Man Called X starring Herbert Marshall, originally broadcast September 19, 1948, 77 years ago, Madagascar Physicist.  A nuclear physicist is on the edge of a breakthrough but he's in danger...Followed by Escape, originally broadcast September 19, 1948, 77 years ago, The Man Who Could Work Miracles starring Ben Wright.  The classic H. G. Wells story about the bloke who could. Finally, Fibber McGee and Molly, originally broadcast September 19, 1954, 71 years ago, Your Three Minutes are Up.  Fibber, Molly and Teeny get stuck in the phone booth at Kramer's drugstore. Thanks to Laurel for supporting our podcast by using the Buy Me a Coffee function at http://classicradio.streamIf you like what we do here, visit our friend Jay at http://radio.macinmind.com for great old-time radio shows 24 hours a day

In this seventh episode of the Special Chronicles Podcast LIVE Coverage, host Daniel Smrokowski talks with Erika Kissel from Just a Dollop. We're excited to announce that Special Chronicles provided exclusive LIVE and On-Demand Coverage of the The Arc of Illinois #SUSO2025 – the annual Speak Up and Speak Out Summit that celebrates the voices of people with disabilities. You'll hear directly from disability self-advocates, families, speakers, and professionals as they share their voices on leadership, advocacy, and inclusion. This annual self-advocacy conference empowers people with disabilities to speak up for themselves, take action, and create positive change in their communities. Let's Speak Up. Let's Speak Out. Let's Be Heard. Join The Conversation

On this episode we bring you “More Monsters” with an early radio adaptation of Daphne du Maurier's classic short story The Birds. Long before Alfred Hitchcock turned it into a famous film, the story was produced on the radio series Escape, starring British actor Ben Wright. John sets the stage with some background on the show and the tricky business of preserving old recordings. The story is a chilling tale of a family on the English coast facing wave after wave of birds that seem to be growing more aggressive and more organized than anyone could have imagined. Visit our website: https://goodolddaysofradio.com/ Subscribe to our Facebook Group for news, discussions, and the latest podcast: https://www.facebook.com/groups/881779245938297 Our theme music is "Why Am I So Romantic?" from Animal Crackers: https://www.amazon.com/dp/B01KHJKAKS/ref=cm_sw_em_r_mt_dp_MK8MVCY4DVBAM8ZK39WD

In this sixth episode of the Special Chronicles Podcast LIVE Coverage, host Daniel Smrokowski talks with Bridget Brown from Engage IL Leadership Team.  We're excited to announce that Special Chronicles provided exclusive LIVE and On-Demand Coverage of the The Arc of Illinois #SUSO2025 – the annual Speak Up and Speak Out Summit that celebrates the voices of people with disabilities. You'll hear directly from disability self-advocates, families, speakers, and professionals as they share their voices on leadership, advocacy, and inclusion. This annual self-advocacy conference empowers people with disabilities to speak up for themselves, take action, and create positive change in their communities. Let's Speak Up. Let's Speak Out. Let's Be Heard. Join The Conversation

In this fifth episode of the Special Chronicles Podcast LIVE Coverage, host Daniel Smrokowski talks with Nicholas T from Envision Unlimited. We're excited to announce that Special Chronicles provided exclusive LIVE and On-Demand Coverage of the The Arc of Illinois #SUSO2025 – the annual Speak Up and Speak Out Summit that celebrates the voices of people with disabilities. You'll hear directly from disability self-advocates, families, speakers, and professionals as they share their voices on leadership, advocacy, and inclusion. This annual self-advocacy conference empowers people with disabilities to speak up for themselves, take action, and create positive change in their communities. Let's Speak Up. Let's Speak Out. Let's Be Heard. Join The Conversation

In this episode of the Stronger Sales Teams podcast, Ben Wright tackles the common challenge of prospects going silent during the sales process. He shares practical strategies to break the cycle of ghosting, reminding listeners of the importance of resilience and persistence in sales. With over 20 unique methods, Ben explains how to recapture attention through varied call times, social media engagement, and personalised outreach. This episode equips sales professionals with both tactical tools and broader business strategies to enhance client relationships and drive success. Key Takeaways: Apply a mix of approaches such as SMS, video calls, and social media outreach to break away from standard communication patterns and re-establish contact with prospects. Send tailored emails, provide solutions to issues outside the immediate sales discussion, or organise mutual introductions to restore dialogue. Draw on senior-level conversations or have a senior colleague conduct quality check calls to rekindle a prospect's interest. Use a carefully timed breakup message to prompt a reply, ensuring it reflects genuine intent if communication is to cease, thereby preserving credibility. Offer small but thoughtful gifts or handwritten notes of thanks to strengthen relationships and show authentic appreciation. Time Stamps: 0:00 Intro 1:17 Getting Ghosted 6:33 Contact Customers Different Times During The Day 7:24 Sending a SMS with Your Name 8:29 SMS with Video 10:00 Call for Quality Check 12:05 Social Media Outreach 12:55 Mutual Introduction 14:06 Solving A Unrelated Problem for the Customer 15:03 Sending Gift 16:35 Posting 17:25 Inviting Customers To Events 17:45 Tagging Customers on Social Media Posts 18:06 Getting Across a Case Study 18:32 Setting Up What the Customer Wants 19:08 Recap 20:55 Health and Fitness Tip 21:52 Outro Rate, Review, & Follow If you're liking what you're hearing, make sure you ‘follow' the show wherever you listen to your podcasts…so you never miss an episode! I'd also love to hear what you think, so drop us a review after you close that next deal…tell me what you're liking, and what you want more of so I can look to cover it in a future episode.

As we enter a massive week in US Soccer David brings in a massive acquisition on loan. Ben Wright (615 Soccer) joins as cohost to talk through the bevy of massive stories around the game. They start with the breaking news around Caleb Porter's dismissal in New England talking through what it means for the club & the two time MLS Cup winner. Then they recap a Saturday that was the highest scoring weekend in MLS history, put to bed eliminated sides TFC & ATL (off the back of their 5-4 loss), and finally the preview of the big USOC semifinals coming up.2:00 Revs Fire Caleb Porter19:03 Revs Coaching Options28:30 Whitecaps Roar Back Into The Shield Race On Mueller's Birthday35:40 FCC Bounce Back Stoppage Time Win42:30 MIN Big Win In San Diego47:40 CTL Tie MLS Winning Streak Record Over Miami1:00:03 ATL Season Reaction & Offseason Preview1:08:03 TFC Season Reaction & Offseason Preview1:13:00 USOC Semifinal Preview

In this heartwarming episode of the Special Chronicles Podcast, host Daniel Smrokowski is joined by United Airlines Captain Tait Wasser to reflect on the powerful impact of The Arc's Wings for All event held on August 16, 2025, at Chicago O'Hare International Airport (ORD). Captain Tait shares what it was like to participate in this inclusive airport rehearsal program designed for individuals with autism and other intellectual/developmental disabilities. From behind-the-scenes moments to one young passenger's transformative journey from fear to flying — this episode showcases how partnerships like United's Bridge Disability Business Resource Group are helping make air travel more inclusive. Together, we dive into what inclusion means in the skies, the training and empathy required to support all travelers, and how we can all play a role in making the world more accessible.

In this heartwarming episode of the Special Chronicles Podcast, host Daniel Smrokowski is joined by United Airlines Captain Tait Wasser to reflect on the powerful impact of The Arc's Wings for All event held on August 16, 2025, at Chicago O'Hare International Airport (ORD). Captain Tait shares what it was like to participate in this inclusive airport rehearsal program designed for individuals with autism and other intellectual/developmental disabilities. From behind-the-scenes moments to one young passenger's transformative journey from fear to flying — this episode showcases how partnerships like United's Bridge Disability Business Resource Group are helping make air travel more inclusive. Together, we dive into what inclusion means in the skies, the training and empathy required to support all travelers, and how we can all play a role in making the world more accessible.

In this fourth episode of the Special Chronicles Podcast LIVE Coverage, host Daniel Smrokowski talks with Deanna E from Envision Unlimited. We're excited to announce that Special Chronicles provided exclusive LIVE and On-Demand Coverage of the The Arc of Illinois #SUSO2025 – the annual Speak Up and Speak Out Summit that celebrates the voices of people with disabilities. You'll hear directly from disability self-advocates, families, speakers, and professionals as they share their voices on leadership, advocacy, and inclusion. This annual self-advocacy conference empowers people with disabilities to speak up for themselves, take action, and create positive change in their communities. Let's Speak Up. Let's Speak Out. Let's Be Heard. Join The Conversation

In this third episode of the Special Chronicles Podcast LIVE Coverage, host Daniel Smrokowski talks with April McHenry and Leanne Mull who have been at the first SUSO 20 years ago. We're excited to announce that Special Chronicles provided exclusive LIVE and On-Demand Coverage of the The Arc of Illinois #SUSO2025 – the annual Speak Up and Speak Out Summit that celebrates the voices of people with disabilities. You'll hear directly from disability self-advocates, families, speakers, and professionals as they share their voices on leadership, advocacy, and inclusion. This annual self-advocacy conference empowers people with disabilities to speak up for themselves, take action, and create positive change in their communities. Let's Speak Up. Let's Speak Out. Let's Be Heard. Join The Conversation

In this second episode of the Special Chronicles Podcast LIVE Coverage, host Daniel Smrokowski talk to Eva Kott and her parents Michael and Alena about her self-advocacy story, first-time speaking at this conference, and her empowering story.  We're excited to announce that Special Chronicles provided exclusive LIVE and On-Demand Coverage of the The Arc of Illinois #SUSO2025 – the annual Speak Up and Speak Out Summit that celebrates the voices of people with disabilities. You'll hear directly from disability self-advocates, families, speakers, and professionals as they share their voices on leadership, advocacy, and inclusion. This annual self-advocacy conference empowers people with disabilities to speak up for themselves, take action, and create positive change in their communities. Let's Speak Up. Let's Speak Out. Let's Be Heard. Join The Conversation

In this first episode of the Special Chronicles Podcast LIVE Coverage, host Daniel Smrokowski talks with Speaker, Comedian and Television Writer Zach Anner about his Keynote Presentation “Joyful Grit: Turning Setbacks Into Setups” and about his role as a television writer on the hit ABC sitcom “Speechless. We're excited to announce that Special Chronicles provided exclusive LIVE and On-Demand Coverage of the The Arc of Illinois #SUSO2025 – the annual Speak Up and Speak Out Summit that celebrates the voices of people with disabilities. You'll hear directly from disability self-advocates, families, speakers, and professionals as they share their voices on leadership, advocacy, and inclusion. This annual self-advocacy conference empowers people with disabilities to speak up for themselves, take action, and create positive change in their communities. Let's Speak Up. Let's Speak Out. Let's Be Heard. Join The Conversation

In this episode of the Stronger Sales Team podcast, host Ben Wright is joined by Christian Hansen to explore what it takes to stand out and influence with impact in today's competitive market. Christian offers a compelling perspective on how professionals can position themselves to be chosen more often, highlighting the vital role of communication and authentic connection. Blending personal experiences with professional expertise, Christian introduces the concept of the “Influence Mindset” — the fusion of competence and genuine rapport to build lasting influence. He explains how subtle but powerful shifts in communication, from simply sharing knowledge to providing insight and wisdom, can set sales professionals apart. About the Guest: Christian Hansen is a globally recognised author and authority on shaping mindsets within sales environments. With extensive experience partnering with leading organisations worldwide, he has developed a profound understanding of the factors that enable both individuals and businesses to truly stand out. His acclaimed book, The Influence Mindset for Sales Acceleration, achieved number one bestseller status and has been endorsed by LinkedIn as an essential guide to modern marketing. Key Takeaways: Influence is achieved through a balance of competence and authentic connection, rather than relying on skill alone. Recognise the transition from performance-driven to selective environments, and tailor your approach to be chosen by demonstrating both insight and connection. Stand out by shifting your communication from showcasing experience and skills to offering genuine insight and wisdom. Build meaningful relationships through empathetic listening, ensuring others feel truly heard and understood. Elevate team performance by fostering a culture of positive recognition and genuine appreciation for individual contributions. Time Stamps: 0:00 Intro 1:20 Guest Introduction 3:12 Tacos 5:06 Being Chosen Often 5:55 Positioning Ones Selves To Be Chosen 8:35 The EQ Brain Hacks 13:43 Creating Authenticity 15:50 Standing Out In A Crowded Marketplace 18:35 Growing the Team and the Business 21:19 Guest Socials 21:55 Outro Rate, Review, & Follow If you're liking what you're hearing, make sure you ‘follow' the show wherever you listen to your podcasts…so you never miss an episode! I'd also love to hear what you think, so drop us a review after you close that next deal…tell me what you're liking, and what you want more of so I can look to cover it in a future episode.

✈️ In this episode of the Special Chronicles Podcast's Unified at Work Series, host Daniel Smrokowski welcomes Samantha Alloway, Executive Director of The Arc of Illinois, for an inspiring conversation about the Wings for All program. Recorded following the August 16, 2025 Wings for All event at Chicago O'Hare International Airport (ORD) in partneship with United Airlines' Bridge Disability Business Resource Group, this episode dives into: What Wings for All is and why it matters for travelers with autism and intellectual/developmental disabilities (IDD). Behind-the-scenes stories from the event at O'Hare. Heartwarming family moments, including a child who overcame fears to board an aircraft for the first time. The importance of inclusion in airports, workplaces, schools, and communities.

Ben Wright and guests analyse Keir Starmer's reshuffle and the Reform UK conference.

In this episode of Stronger Sales Teams, Ben Wright unpacks the craft of building impactful case studies that fast-track the sales cycle. He begins by addressing the common challenge of drawn-out sales processes and stresses the importance of refining internal operations to boost team performance. Ben underscores the power of storytelling in earning client trust, noting that well-written case studies and authentic testimonials can be pivotal in shaping buying decisions and strengthening customer confidence. With a focus on strategic use of SEO-driven keywords and structured storytelling, listeners will gain clear insights into creating compelling content that resonates with audiences, builds credibility, and ultimately accelerates deal closures. Key Takeaways: Storytelling and well-prepared case studies can build trust and expedite the sales process by establishing credibility with potential customers. Effective case studies should follow a structured format, focusing on the situation, response, and outcome to clearly articulate the value proposition. Building a varied library of over 20 case studies helps sales teams address different customer segments, market needs, and scenarios. Incorporating video testimonials and client quotes can further enhance the impact of written case studies, offering multiple formats for customer engagement. Making room in your schedule to create these resources is key; starting with streamlined video recordings can efficiently generate content for case studies. Time Stamps: 0:00 Intro 1:13 Moving Customers Through The Buying Cycle Quicker 5:15 The Power of Story Telling 6:43 Setting Up Strong Case Studies 10:37 Formatting Case Studies 12:15 Structure of Case Studies 15:15 Examples of Case Studies 20:29 Recap 22:19 Outro Rate, Review, & Follow If you're liking what you're hearing, make sure you ‘follow' the show wherever you listen to your podcasts…so you never miss an episode! I'd also love to hear what you think, so drop us a review after you close that next deal…tell me what you're liking, and what you want more of so I can look to cover it in a future episode.

On this encore Special Chronicles Podcast episode: host Daniel Smrokowski shares his keynote from the 2020 Speak Up and Speak Out Summit, presented by The Arc of Illinois and funded by the Illinois Council on Developmental Disabilities. Hear the origin story of Special Chronicles, nearly two decades of disability media storytelling, tips for creating social change, live audience Q&A, and musician Peter Leidy's song “Speak Up and Speak Out.” This episode originally aired on November 17, 2020. Episode 783 ShowNotes & Links Learn more about The Arc of Illinois' Speak Up and Speak Out Summit, a 3 day conference for people with disabilities Listen and Follow at SpecialChronicles.com/Pod

Ben Wright previewing the new term in parliament.

In this episode of Stronger Sales Teams, Ben Wright is joined by Carmen Williams. Drawing on her extensive expertise and industry experience, Carmen highlights the pivotal role virtual assistants play in removing administrative burdens, allowing sales professionals to focus squarely on revenue-generating activities. Together, Ben and Carmen delve into the wide-ranging benefits of integrating virtual assistants, from accelerating lead response times and managing CRMs to streamlining vital sales processes. About the Guest: Carmen Williams is the founder of Global Teams, an organisation dedicated to helping business leaders – particularly sales managers – unlock their team's full potential by reducing non-revenue generating tasks through the strategic use of virtual assistants. With years of experience across a wide range of industries, Carmen has guided businesses in streamlining processes and enabling their teams to concentrate on high-value, growth-focused activities. Her expertise is especially recognised in deploying skilled virtual resources from the Philippines and South Africa, fostering stronger productivity and efficiency within sales environments. Key Takeaways: Virtual assistants are an invaluable asset for optimising sales processes by handling admin and non-core tasks, allowing sales teams to focus more on building customer relationships and closing deals. Properly scoping the responsibilities for virtual assistants is crucial for success. Clear definition of tasks ensures that virtual assistants can meet expectations and deliver tangible value. Cultural understanding and regular communication with virtual assistants can strengthen integration and contribute to their long-term retention. The contact rate and speed in responding to leads can significantly impact sales effectiveness, with virtual assistants playing a critical role in improving these metrics. Businesses new to employing virtual assistants should start small, refine their processes, and remain open to learning from initial mistakes to realise long-term productivity gains. Time Stamps: 0:00 Intro 1:21 Guest Introduction 2:47 Carmen's Business 4:13 Virtual Assistant's Help To Focus On Customers 7:17 Touch Points To Close Deals 8:30 Common Mistakes Virtual Assistants Make 10:51 Getting the Most Out Of Virtual Assistants 12:40 Mindset Challenges Around Virtual Assistants 16:03 Hot Spots For Virtual Resources 17:17 Where To Start In Hiring Virtual Assistants 19:28 Guest's Socials 20:23 Outro Rate, Review, & Follow If you're liking what you're hearing, make sure you ‘follow' the show wherever you listen to your podcasts…so you never miss an episode! I'd also love to hear what you think, so drop us a review after you close that next deal…tell me what you're liking, and what you want more of so I can look to cover it in a future episode.

In this powerful episode, podcast host Daniel Smrokowski sits down with author and disability advocate Crystal Williams, who shares her journey of growing up with Kabuki Syndrome, a rare genetic disorder. Crystal discusses her new memoir, Finding My True Happiness: Life, Love and Everything In Between, and opens up about childhood surgeries, navigating hearing loss, and learning to live boldly as her authentic self.

In this episode of Stronger Sales Teams podcast, Ben Wright underscores the importance of recognising the unique learning styles of each team member, highlighting how this understanding can accelerate professional growth and significantly boost overall business performance. From unpacking the subtleties of cognitive and kinaesthetic learning to demonstrating the effective use of AI tools, Ben offers a comprehensive toolkit for sales leaders determined to foster a culture of continual improvement and engagement. By championing sustainable learning frameworks, developing personalised growth plans, and harnessing the power of technology, this episode equips sales leaders with the skills and insights to drive substantial growth, enhance team satisfaction, and sustain long-term success. Key Takeaways: Recognise and adapt to the diverse learning styles within the sales team to maximise their capacity to absorb, retain, and apply new knowledge effectively. Schedule regular, focused training sessions, ensuring a distraction-free environment to foster optimal engagement and long-term knowledge retention. Leverage AI-driven tools to accelerate and enhance learning outcomes by developing tailored study plans, resources, quizzes, and performance analytics. Define clear post-training action points and establish long-term strategies to ensure newly acquired skills are embedded and sustained within the team. Promote the use of otherwise idle periods — such as commuting or waiting — for personal development, encouraging a culture of continuous growth beyond formal training settings. Time Stamps: 0:00 Intro 1:20 Ben's Burst of Energy 2:25 Helping Teams Learn Faster 3:56 Ways The People Learn 4:25 Learning by Doing and Learning By Listening 7:00 Learning Styles 10:0 Traditional Learning Styles 12:25 Setting Up A Learning Structure 16:00 Prioritising Where We Train 18:32 Using A.I. Tools To Speed Up Learning 23:40 Health and Fitness Tip 24:48 Outro Rate, Review, & Follow If you're liking what you're hearing, make sure you ‘follow' the show wherever you listen to your podcasts…so you never miss an episode! I'd also love to hear what you think, so drop us a review after you close that next deal…tell me what you're liking, and what you want more of so I can look to cover it in a future episode.

In this episode of The Special Chronicles Podcast, host Daniel Smrokowski sits down with Michelle Mark, Director of Athlete Leadership and Family Initiatives, and Emily Sullivan, Assistant Director of Athlete Leadership and Family Initiatives at Special Olympics Illinois. Together, they explore the exciting updates to Athlete Leadership University (ALU) — a new, structured approach to helping athletes grow as leaders. Topics include: What it means to be an athlete leader today Why the new ALU structure was created How the program supports leadership development at every level The future vision for Athlete Leadership at Special Olympics Illinois The role of athlete voice and feedback in shaping programs Whether you're already involved in Athlete Leadership or just getting started, this episode offers valuable insight into how athletes are leading the inclusion movement — and how you can be part of it.

In this episode of the Stronger Sales Teams podcast, host Ben Wright explores the power of simplicity in driving effective sales strategies and team leadership. Reflecting on a compelling conversation with motivational speaker Lasada Pippen, Ben revisits the impactful notion that “Simplicity sails, complexity fails” — a principle that sets the tone for this thought-provoking discussion. Ben unpacks how embracing simplicity can significantly enhance B2B sales management. He presents a clear and structured framework that includes strategic planning, streamlined sales processes, targeted training, coaching, measurable performance metrics, and consistent team behaviours — all designed to boost sales team performance. Key Takeaways: Embracing simplicity in sales strategies and processes helps avoid overwhelm and enhances overall team productivity. Establish regular, structured training sessions to support consistent upskilling and sustained team engagement. Keep sales metrics straightforward and focused, limiting them to what truly matters for clarity and impact. Favour adaptable frameworks over rigid scripts to allow sales professionals to bring authenticity and a personal touch to their approach. Gain a clear understanding of your team's capabilities and manage workload effectively to prevent burnout and maintain high performance. Time Stamps: 0:00 Intro 0:58 Lasada Pippen's Quote 3:25 Simplifying Our Professional Lives 3:47 Framework Around Simplicity 4:30 Capacity vs. Capability 7:10 Simplicity and Complexity in Strategy 11:10 Simplicity and Complexity in the Sales Process 15:20 Simplicity and Complexity in Training and Coaching 20:20 Simplicity and Complexity in Metrics 22:30 Simplicity and Complexity in Rituals, Behaviours, and Celebrations 24:20 Recap 24:50 Health and Fitness Tip 27:03 Outro Rate, Review, & Follow If you're liking what you're hearing, make sure you ‘follow' the show wherever you listen to your podcasts…so you never miss an episode! I'd also love to hear what you think, so drop us a review after you close that next deal…tell me what you're liking, and what you want more of so I can look to cover it in a future episode.

In this episode of the Stronger Sales Teams podcast, Ben Wright dives deep into what really makes a product or service demo land with impact. As the business world keeps shifting, Ben unpacks why nailing your demos isn't just nice to have — it's mission-critical for connecting the dots between what your product can do and what your customers actually need. He walks through six key elements that take a demo from a dull features rundown to a personalised, problem-solving experience that hits home. It's all about telling a compelling story, backing it up with data, and building trust through real, human conversations. Key Takeaways: Focus on the customer's potential benefits from the product, addressing the problems it solves or opportunities it capitalises on. Tailor demonstrations to suit the specific needs and contexts of the customer, enhancing relevance and engagement. Allow the product or service to showcase its capabilities, making it an integral part of the demonstration. Anticipate and address potential objections during the demo to keep the customer focused and engaged. Paint a vivid picture for customers on how their business or life will improve with the product, solidifying their decision-making. Time Stamps: 0:00 Intro 2:16 Product or Service Demonstration 5:10 Delivering An Effective Demo 7:42 Identifying The Key Problem or Opportunity To Capitalise On 10:02 Personalise The Demonstration 11:20 Let The Product or Service Do The Talking 13:21 Using Numbers To Backup Our Claims 15:52 Working Proactively Through Objections 19:20 Painting Life With Our Products And Service 22:23 Recap 23:35 Health And Fitness Tip 24:50 Outro Rate, Review, & Follow If you're liking what you're hearing, make sure you ‘follow' the show wherever you listen to your podcasts…so you never miss an episode! I'd also love to hear what you think, so drop us a review after you close that next deal…tell me what you're liking, and what you want more of so I can look to cover it in a future episode.

In this powerful episode of the Special Chronicles Podcast, host Daniel Smrokowski sits down with Rob Snow, comedian, speaker, and creator of The Improvaneers, the world's first all-Down syndrome improv troupe, and with Nick Doyle, Assistant Director/National Sales Executive, from The Improvaneer Method.  Rob and Nick share how a casual conversation turned into a life-changing movement, the impact of the Improvaneer Method, and how improv is helping individuals with developmental disabilities gain confidence, communication skills, and new opportunities. We also get a behind-the-scenes look at the upcoming film documenting this powerful journey. Episode 779 ShowNotes & Links Click HERE to purchase tickets to The Improvaneers Midwest Tour Theatre On The Lake August 7th TheImprovaneerMethod.com  Burn The Script DocuSeries Watch the Pre-Show | Exclusive Access Only On SpecialChronicles+ PLUS Listen and Follow at SpecialChronicles.com/Pod

In this episode of the Stronger Sales Teams podcast, Ben Wright speaks with Ingrid Maynard, founder of The Sales Doctor, about the evolving world of B2B sales leadership. They explore how customer service has shifted post-COVID and how leaders can adapt to build high-performing, customer-centric teams. Ingrid shares insights on what defines great service today, emphasising curiosity, communication, and strong relationships. The episode also covers hiring the right people and creating a culture that supports growth—offering valuable takeaways for any sales leader. About the Guest: Ingrid Maynard is the founder of The Sales Doctor and host of the Sales Revolution podcast. With more than 25 years of experience, Ingrid is a seasoned expert in transforming business performance through strategic sales improvement. Renowned for her dynamic speaking style and thought leadership, Ingrid has been featured in prominent publications and has worked with some of the most iconic brands across Australia and New Zealand. Her approach centres on cultivating customer-centric, commercially astute cultures that drive lasting results. Ingrid recently released her first book, The Sales Revolution, a reflection of her deep expertise and forward-thinking perspective on modern sales leadership. Key Takeaways: Genuine curiosity, communication, and connection are essential for excellent customer service. The onset of COVID-19 altered service delivery, leading to a mixed impact on customer experience. Effective customer service involves setting, meeting, and exceeding customer expectations. Selecting the right people and nurturing their growth and skills is crucial in building strong sales teams. The transition to virtual meetings has blurred professional standards; maintaining professionalism is vital. Time Stamps: 0:00 Intro 1:25 Guest Introduction 3:05 About the Guest 4:37 Customer Service In The Modern World 7:21 Service In The Modern World That Isn't Successful 10:20 Expectations 13:29 Delivery Better Service To Customers 16:10 Growing The Service Development 22:17 Guest Socials 22:55 Outro Rate, Review, & Follow If you're liking what you're hearing, make sure you ‘follow' the show wherever you listen to your podcasts…so you never miss an episode! I'd also love to hear what you think, so drop us a review after you close that next deal…tell me what you're liking, and what you want more of so I can look to cover it in a future episode.

To conclude Disability Pride Month, we're rebroadcasting one of our most powerful conversations. Host Daniel Smrokowski sits down with his college friend Maria DiSabato in this encore episode of the Special Chronicles Podcast, recorded on location at Roosevelt University in Chicago. Maria shares her lived experience with disability—exploring questions like: • What does disability mean to you? • What do you wish peers, professors, and classmates understood? • Is disability a part of how you describe yourself? • Do you feel there's a stigma, and how can we break it? • And why disability is truly another face of diversity. This thoughtful and empowering dialogue offers fresh insights—and is the perfect conclusion to Disability Pride Month. Episode 778 ShowNotes & Links Listen and Follow at SpecialChronicles.com/Pod

 In this special audio documentary episode of the Special Chronicles Podcast, Host Daniel Smrokowski takes you behind the scenes of the 2025 Special Olympics Illinois State Summer Games in Normal, IL! From the powerful Tribute to Champions Reception, to the walk with his SEASPAR team, inspiring Opening Ceremony speeches, and his personal reflections after an intense Bocce competition—this episode brings you along for the full journey. Daniel placed 4th in an incredibly close match that went into overtime—coming down to just 1/8 of an inch! Hear the sounds, the emotions, and the inspiration of the Summer Games through Daniel's firsthand storytelling and audio coverage. What You'll Hear: 1:30 - Opening Segment 3:25 - Audio from the Tribute to Champions Reception 12:00 - Walking to meet Daniel's team at the dorms 23:25 - Meet SEASPAR's new Special Olympics Athletic Director Jared 28:00 - Team SEASPAR Walks into Opening Ceremony Highlights from the Opening Ceremony speeches: 35:00 - Illinois State Representatives 40:00 - Athlete Leader Board Member Colleen Costello 45:00 - SO Illinois Board Chair 50:00 - SO USA Athlete Mallory Malvin 54:00 - SO Illinois CEO 1:00:00 - Athlete Oath 1:01:20 - Law Enforcement Torch Run 1:07:00 - Intro to Drone Show 1:09:00 - Reflections on representing SEASPAR in Bocce 1:15:00 -