Podcasts about leanplum

If you're going to scale user acquisition, it's pretty hard if not impossible to do it without rock-solid forecasting. In this episode of Growth Masterminds, host John Koetsier chats with Nathan Ceulemans, an exec at Kohort, about forecasting and predictive analytics. Nathan shares insights from his experience at Leanplum, SensorTower, and Kohort. We discuss how accurate forecasting can enhance scaling efforts for games and apps and talk about the importance of predicting retention and monetization and the challenges of integrating monetization natively. Real-world examples highlight how forecasting can lead to smarter spending and greater growth, like the success of Candy Crush. Tune in to understand the critical balance between retention and monetization, effective UA strategies, and the potential benefits of advanced forecasting methods. 00:00 Introduction to Growth Masterminds 01:03 The Importance of Forecasting in Scaling Games 01:32 Understanding User Acquisition and Financials 02:24 Forecasting Retention and Monetization 04:15 Challenges in User Acquisition and Scaling 07:31 The Role of Product Teams in Forecasting 13:17 Accuracy in Forecasting with Neural Networks 17:51 The Impact of Accurate Forecasting on Growth 22:35 Conclusion and Final Thoughts

In this week's episode of Tank Talks, host Matt Cohen welcomes Peter Goldie and Deborah Kattler Kupetz the two principals of Category Design Co.Category Design is a powerful business strategy that involves identifying a gap in the market and creating an entirely new category to fill it. Together, they share their journeys, personal experiences, and insights into how category design can transform companies and shape industries.Peter and Deborah talk about how they first met through TED conferences and discovered a shared passion for category design. Peter, with his extensive experience in software and B2B industries, and Deborah, a serial entrepreneur with a background in trends, music, and events, explain how category design can redefine business strategies, create new market opportunities, and help companies achieve dominance in their fields.We also have John Ruffolo from Maverix Private Equity back to discuss the latest news.Deborah Kattler KupetzDeborah Kattler Kupetz is a partner at Category Design Co., where she helps businesses define new market categories and execute strategies to dominate them. She also serves as an advisor at Physio AI, focusing on computational analytics for digital health, and at Aligne Capital Partners, where she works on creating sustainable ecosystems in the food and waste industries. Since 2006, Deborah has led dkkevents, a green event production company that produces eco-conscious experiences, and she continues to produce hybrid and virtual events.She has extensive experience in community-focused ventures, including her roles as Executive Producer of TEDxGreenStreet and Founder of Recenterpiece, a project that repurposes event centerpieces to reduce waste and feed those in need. Earlier in her career, she co-founded several initiatives focused on philanthropy and literacy, including Koreh L.A., Virtual Philanthropy, and the L.A. Literacy Corps.Deborah holds a BA in American Studies from Scripps College and earned both her MSW and MSG from the University of Southern California.Peter GoldiePeter Goldie is a partner at Category Design Co., where he works with companies to define and dominate their business categories. He is also an advisor to Physio AI and Aligne Capital Partners, helping both organizations scale their impact in digital health and sustainability. Prior to these roles, Peter was an advisor at Karerra and Gold Front, assisting startups in scaling and category development.Before focusing on category design, Peter co-founded sewnow! fashion studio and FashionKit, a retail and online business. He also held executive roles at companies like Leanplum, Exploratory Software, and Fluid, where he led product marketing and business strategy efforts. At Macromedia, Peter played a key role in the growth of Flash as the world's most installed software, and he began his career at Procter & Gamble in brand management.Peter holds a Bachelor of Commerce degree in Marketing from Queen's University and completed his high school education at Upper Canada College.In this episode, we discuss:* News Rundown with John Ruffolo:(00:26) – Amazon's Return to Office MandateAmazon CEO Andy Jassy's return-to-office announcement and its implications.(02:00) – Corporate Downsizing Through PolicySpeculation on whether the return-to-office policy is a strategy to reduce headcount without layoffs.(03:00) – Return-to-Office Trends Across IndustriesThe broader trend of companies shifting away from fully remote work.(05:00) – Space & Telecommunications: Elon Musk vs. TelesatDiscussion on Canada's investment in Telesat and the ethics of government handouts.(09:00) – Canadian Government Ventures and InnovationConcerns about government-backed corporations and their ability to foster innovation.(12:00) – Business Development Bank of Canada (BDC) Leadership ChangesLeadership changes at BDC and their impact on Canadian venture capital.(16:00) – Secondary Sales and Continuation Funds in VCHow VC firms are turning to secondary sales and continuation funds in response to a stagnant IPO market.(20:00) – Investor Strategies Amidst a Stagnant IPO MarketThe effects of innovative liquidity strategies on startups remaining private longer.Main Interview with Peter and Deborah:(21:00) – Introduction to Peter and DeborahOverview of Peter and Deborah's backgrounds in category design.(21:35) – Deborah's BackgroundDeborah's entrepreneurial journey from fashion to tech and innovation.(23:00) – Peter's Early CareerPeter's early experiences in consumer goods and his transition into tech.(24:00) – Cultural Influence on DesignHow Peter's travels influenced his perspective on design and marketing.(25:45) – Peter's Early TED InvolvementPeter's role in creating a social network for TED and demonstrating rich internet applications.(28:00) – What is Category Design?Deborah explains the basics of category design and how it redefines markets.(30:00) – Examples of Category KingsDiscussion of category-defining products like the iPhone and iPad.(31:15) – The First Steps in Pursuing Category DesignKey steps companies should take when pursuing category design.(33:00) – Challenges in Defining a CategoryThe challenges startups face in differentiating themselves with category design.(35:00) – Real-World Examples of Category DesignExamples of companies that redefined their categories, and the risks involved.(38:30) – Timing and Consumer Behavior in Category DesignThe importance of timing and understanding consumer behavior.(40:45) – Case Study: Radical ScienceHow Radical Science created the "Proof as a Service" category using consumer participation.(45:00) – Storytelling in Category DesignThe role of storytelling in effectively communicating a category's value.(47:30) – Balancing Current Products with New VisionsHow companies balance existing products with bold new category visions.(50:00) – Role of Investors in Category DesignHow visionary pitches framed around new categories can win over investors.(53:00) – Overcoming Internal Resistance to Category ShiftsHow leadership and sales teams can embrace new category strategies despite initial resistance.(55:00) – Case Study: Airbnb's Category JourneyAirbnb's evolution from offering short-term rentals to defining "community-led hospitality."(57:00) – Using Category Design to Persuade InvestorsHow bold, category-driven strategies can secure investor buy-in.(59:00) – The Future of Category Design and Emerging TrendsHow AI and the Internet of Things (IoT) will shape future category creation.(01:02:00) – Favorite Category KingsPeter and Deborah share their favorite category-defining companies, such as Sonos and Patagonia.Fast Favorites:* Favorite Podcast:* Peter: 99% Invisible – a podcast about design in all its forms.* Deborah: Darknet Diaries – a podcast that explores the dark side of the internet, hacking, and cybercrime.* Favorite Newsletter or Blog:* Peter: Never Enough by Andrew Wilkinson of Tiny Capital.* Deborah: Human Times, focusing on developments in AI, robotics, and human-centered technologies.* Favorite Tech Gadget:* Peter: Beacon 40 – a light designed to ward off dementia and Alzheimer's by syncing gamma waves in the brain.* Deborah: Neuralink (future potential).* Favorite Book:* Peter: Play Bigger – the bible of category design.* Deborah: Outlive by Peter Attia, and the classic Invisible Cities by Italo Calvino.* Favorite Life Lesson:* Peter: "Things just don't go as expected."* Deborah: "You have universal permission – go for it."Follow Matt Cohen and Tank Talks here!Podcast production support provided by Agentbee.ai This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit tanktalks.substack.com

How did the collapse of Silicon Valley Bank affect games? Why did Applovin spin out new studio Redemption? We dive into the latest games business news with Maria Gillies, Aaron Bush, David Kaye, and your host Devin Becker.00:00 - Start02:20 - Microsoft delays and cloud updates06:36 - Google shuts down cloud streaming services09:10 - CoD:M competing with Warzone mobile18:14 - SVB Collapse affects studios and VCs39:10 - Applovin spins out Redemption Studios53:52 - OutroIf you would like us to discuss any other gaming-related topics, reach out at podcast@naavik.co. We'd love to hear your feedback!We'd love to see you at the Leanplum & Naavik Exclusive VIP GDC party, and you can request a spot here. Don't miss out on this opportunity to connect and network with like-minded individuals. And as always, if you like the episode, you can help others find us by leaving a rating or review!Go premium with Naavik Pro to access an ever-growing library of deep exclusive research including free-to-play and blockchain game deconstructions, and market analysis. Use the promo code METACAST to save 10%.TLDListen?: Episode summaryWatch the episode: YouTube video Join the discussion: Naavik DiscordRead more: Naavik DigestWatch more: YouTube channelGo premium: Naavik ProFollow us: Twitter | LinkedIn | Facebook | WebsiteSound design by Gavin Mc Cabe.

2023 is the year to perfect your live ops, and Leanplum is here to help. This mobile marketing platform simplifies multichannel campaigns to increase customer engagement and surpass revenue goals. Peggy Anne Salz linked up with Yeshas Nakshathri, Head of Partnerships at Leanplum, to discover how the platform helps renowned companies like Big Fish Games and MobilityWare exceed their expected revenue by 300% for a single live op event. Yeshas also shares how to integrate hyper-personalization and data feedback to reduce churn and bring back past users. CHAPTER TIMESTAMPS 00:00- Leanplum reinventing live-ops 02:59 - Hyperpersonalization the right way 05:35 - What can the data tell you? * * * * * * * * * * * * * * * ** Let's Connect **

How does raising venture capital affect studio operations and exit strategies? How has generative AI delivered playtesting workflow efficiencies? We dive into the latest games business news with Aaron Bush, Sebastian Park, and your host Maria Gillies.00:00 - Start03:03 - Generative AI - Playtesting Workflow21:57 - CS:GO Sequel Rumours27:23 - The Believer Company's $55M Series A39:16 - Gaming Exits Are Harder to Land48:50 - OutroIf you would like us to discuss any other gaming-related topics, reach out at podcast@naavik.co. We'd love to hear your feedback!We'd love to see you at the Leanplum & Naavik Exclusive VIP GDC party, and you can request a spot here. Don't miss out on this opportunity to connect and network with like-minded individuals. And as always, if you like the episode, you can help others find us by leaving a rating or review!Go premium with Naavik Pro to access an ever-growing library of deep exclusive research including free-to-play and blockchain game deconstructions, and market analysis. Use the promo code METACAST to save 10%.TLDListen?: Episode summaryWatch the episode: YouTube video Join the discussion: Naavik DiscordRead more: Naavik DigestWatch more: YouTube channelGo premium: Naavik ProFollow us: Twitter | LinkedIn | Facebook | WebsiteSound design by Gavin Mc Cabe.

Robokiller is a mobile app that blocks annoying spam calls and telemarketers. As VP of Marketing, Giulia Porter is all about creating an efficient mobile tech stack that drives revenue. Prior to Robokiller she was a customer success manager at HubSpot. She wants the martech world to give mobile more love. She advocates for tools like AppsFlyer, Leanplum and her personal favorite Looker to optimize the mobile tech stack. In this episode, she shares her insights on mobile attribution; how it's actually easier than web attribution because a mobile app typically has only a couple touches before someone installs the app. She also shares how Robokiller has been finding direct mail to be effective and why depending on your ICP, this might be a great route to consider. She also shares how Robokiller learned the hard way why load testing is so crucial when their app crashed due to a flood of customers after a nightly news spot. If you want to learn more about Giulia's perspectives on mobile tech stacks, we highly recommend her 2019 article “Stacking Your Tech Stack for Mobile App Growth”. Join us every week as we journey to the bleeding edge of the modern tech stack. You'll hear from real experts on how to nail your strategy, build a revenue machine and take your sales to the next level.

CleverTap, a retention marketing platform which has raised $76.6M to date, is to fully acquire Bulgarian-originated but San Francisco-based Leanplum, a customer engagement platform which has raised $131.2M, for an undisclosed amount.

Hey, App Growth Community! Welcome back to the App Growth Show, where we host mobile experts to provide valuable and actionable insights on how you can grow your app. No matter where you are in your app growth journey, we are able to help you achieve your mobile growth goals. Today, we are so excited to be joined by Barry Parshall. Currently, Barry is running solutions engineering for North America and also has a dual role as the practice lead for the gaming sector. Barry offers great knowledge and all things to do with mobile engagement and player management. With over 100,000 apps being released every month into the app stores. The competition within the mobile space and specifically the gaming vertical is increasing rapidly. This means it is so important to have a strong player management process in place, get ready to learn how Barry and his team at Leanplum are cracking down on player management and mobile engagement. Tune right into the episode to discover how to customize your mobile gaming experience with Leanplum's player management platform to increase engagement and retention. The App Growth Show is sponsored by the App Growth Network, we are an award-winning North American app marketing agency. If you are interested to learn more about how you can grow with us, book a free call with us here to start supercharging your mobile growth today! Chat More With Our Speakers From Today: • Barry Parshall ( Senior Sales Engineer @ Leanplum) https://www.linkedin.com/in/barryparshall/ • Jennifer Sansone (Content Head @ App Growth Network) https://www.linkedin.com/in/jennifer-sansone-143bba4/ Feel free to browse through our episodes and have a listen to one (or all!) of our talks about the many facets of what it takes to achieve mobile app success, from user acquisition to retention strategies and beyond. Subscribe now to AGN Podcast to gain insight on the latest app growth strategies and secrets at your preferred podcast directory: Spotify, Apple, Google. Want to chat with our team of experts today to supercharge your app growth? Book a call with us here!

Watch the video version of this show on YouTube »Andy Carvell is the Partner & Co-Founder of Phiture, a mobile growth agency. Here he has worked with some of the biggest apps on the App Store, including Headspace, Spotify, Triller, and VSCO.Prior to founding Phiture, Andy worked on the marketing and growth teams at SoundCloud. His team built SoundCloud's activity notification system, which delivered over 500 million pushes per month, and increased M1 retention by five percentage points in its first few months of operation. Andy has been in the mobile industry since the late ‘90s, when he started working at Nokia. Andy has a deep interest in technology, strategy and the execution of ideas.In this episode, you'll learn: Andy's user retention techniques The most overlooked component in marketing your app How to optimize your customer's App Store experience Andy's formula for maximizing your app's notification strategy Links & Resources SoundCloud Headspace Spotify Triller VSCO Nokia RevenueCat Salesforce Intercom Elevate KiwiCo Braze Leanplum Iterable Andy Carvell's Links Phiture Phiture's Mobile Growth Stack Andy on Twitter: @andy_carvell Andy on LinkedIn Work at Phiture Follow us on Twitter: David Barnard Jacob Eiting RevenueCat Sub Club Episode TranscriptAndy: 00:00:00So the impact that you can drive with notifications is reach, times relevance, times frequency. What we learned from the time at SoundCloud was not all notifications are equal, and the really killer ones that are going to really supercharge your business, have high reach, high relevance and high frequency.And then, then you're in that golden quadrant.David: 00:00:35Welcome to the Sub Club podcast. I'm your host, David Bernard. And with me is always Jacob Eiting. Hello, Jacob.Jacob: 00:00:42Hi, David. David: 00:00:43It's a thundering in your neck of the woods, I hear. Jacob: 00:00:46It's, you know, it's cleared up now. I think we're gonna make it.David: 00:00:50I've got a plumber. Our guests might have some construction workers. It's going to be a fun one today!Jacob: 00:00:55Is it, David? You're breaching the magic of podcasting and it's going to get audited out.David: 00:01:01All right. Speaking of our guests, our guest today is Andy Carvell, partner and co-founder of Phiture, a mobile growth agency. At Phiture, Andy has worked with some of the biggest apps on the App Store, including Headspace, Spotify, Triller, and VSCO.Prior to find founding Phiture, Andy worked on the marketing and growth teams at SoundCloud.Welcome to the podcast, Andy.Andy: 00:01:23Thanks, David. A real pleasure. Thanks for inviting me on. Excited to be here.David: 00:01:27Yeah. So, you and I were chatting a little bit about your background as I was kind of prepping your bio, and you shared a really fun anecdote. So, I think I'm like, “Old man in the mobile space,” you know, or Jacob and I both; we both had apps on the App Store in 2008, you know, we were early. But you started in mobile a little, just a few years before that. Andy: 00:01:52Just a little bit more. David: 00:01:53Tell us about that. You were at Nokia making games in 1999.Andy: 00:01:58Yeah, right out of university, I graduated computer science in ‘99. I always wanted to be making games, and I was applying for roles in the games industry, and then the agent that was kind of helping me find those said, “Hey, there's this company Nokia. They make mobile phones.”I didn't own a mobile phone at that point. None of my friends did, but it was just kind of reaching the tipping point, and they wanted to put games on these things, and I'm like, okay, that's sounds interesting.I went along to the interview. I really was very kind of amazed at the, you know, the R and D center there. It was like, like pretty space age, you know, they were working on some real next level shit.And, I was actually pretty excited by the idea of like cramming, you know, decent games into like 16 kilobytes, which is what I had to play with building embedded games on a black and white 84 by 48 pixel display.Jacob: 00:02:55So, I was going to ask, are we talking like Snake, or are we talking like Java level stuff?Andy: 00:03:00It was pre Java. It was an embedded game. So, I was coding in C in Assembly, and I basically had to like build the whole game from start to finish. We had this shared designer who did the pixel art, and I had to cram it into 16K and make it fun. Yeah.I wrote a pretty game called Space Impact there, which was released on the 3310 phone, which I think wasn't available in America. But in the rest of world a lot of people played that game. It was like the first, side-scrolling arcade, shoot-them-up, on a mobile.David: 00:03:30That is amazing. Jacob: 00:03:31Well, it's pretty incredible. Just even think like the iPhone wasn't that far behind that right? Like you were doing 16K assembly and C, and like eight years later, we were going to have like open GL driven games. So just pretty wild.Andy: 00:03:51Yeah, it's moved on a lot.David: 00:03:53So after Nokia, you spent some time at SoundCloud, and there's a couple of things you did at SoundCloud that I wanted to dig into, because it seems like you've kind of continued that work at Phiture, and it's really relevant to our audience in subscriptions. So, one of those is the mobile life cycle program, and this is something I think so much about.There's such a huge story that's hard to tell, and hard to really understand. It's something like, you know, I think we can help with at RevenueCat that I'm constantly thinking of from a product perspective, and I think developers often it's like, you get an install, you get them to start a free trial and they convert and like, but there's so many other journeys and so many parts of the life cycle that, that need to be studied.So, tell me about this mobile lifecycle program, kind of the origins, and then, you know how you see it today?Andy: 00:04:53Yeah. Yeah. I was that SoundCloud for about four and a half years in the end. I was working on various teams, but ended up actually building out a cross-functional team focused on user retention, which is where I got really into the lifecycle topic.And yeah, it's, you're absolutely right. It's, it's a pretty complex topic. It's one that we have continued to develop processes and, and, you know, best practice around at Phiture, where we're helping companies like Cisco and, yeah. Blinkist actually is a, is another one that we're working with, recently. But yeah, everybody seems to struggle with this because it is such a, a giant topic, as you say, David, there's a lot to it.There's a lot of different touch points you can have with the user. And it all comes, starts with understanding the user journey, right. And understanding users probably better than you currently do. And that, for me, always starts with asking them questions rather than diving straight into the analytics and looking at funnels.I think it's something that's really overlooked in, in tech companies. You know, we have all this data available. And so the instinct is just to dive in and look at the numbers. Now, I think quantitative tells a very interesting story and for sure you need to be tracking what, what users are doing to, to understand those users quantitatively.But, you also want to understand the psychology of the user at these different points. What are they thinking? What are they hoping for? What are they expecting? And you know, I think a great lifecycle program from, you know, actually user life cycle starts outside of the store right outside of the app, rather. So it starts in the stores.Jacob: 00:06:38Yeah. So did the need, right?Andy: 00:06:40Yes. It starts with a need or what? and then, you know, hopefully. Somehow the user discovers the app. It's either through an advert or maybe a friend has mentioned it, or, you know, there could be many ways that they come to the App Stores, but then, you know, they're all going to go through that App Store, which is why the Phiture.We also put a lot of work into App Store optimization with our clients. You know, you start the user journey there, you're setting the expectation, in your ad creative and in your App Store page. It's a great opportunity to. To sell the benefits of the app and qualify your users, you know? Well, because you're, you're really then.You know, setting, setting that expectation, which you then need to deliver on in the very first session in the app. So then you get into onboarding and activation and, you know, that can be both within the product, but also augmented by a multi-channel messaging approach, which is we did a lot of work with that at SoundCloud.Because this is like, for me, this is the kind of the hack, right? The magic bullet. Is that not that. Not that CRM is the most effective lever for, for engaging users, actually that's product. but CRM is a great way to circumvent a six month product backlog and engineering backlog and, and, and rapidly iterate on ideas.And, and also it's got built in measurement and, and segmentation. So you can do some really interesting stuff. Sorry. You had Jacob: 00:08:07So, yeah. So when you say CRM, I mean, like, I know CRM is like in my world, Salesforce, or maybe Intercom or something, I guess, but when I've heard, I've heard this used in the marketing world, but what is, what is the more, seems like there's a lot more broad context or a broad definition of that term.Andy: 00:08:24Yeah. And there's so many different terminology and definitions around it. It's a, it's very confusing as with everything in tech, but. Yeah. So when I say CRM, which is customer relationship management, and, and that goes back to the sixties and seventies, you know, classic business, you know, theory actually, it's nothing new that we've invented it just with tech, but, when I'm talking about CRM in a mobile app scenario, I'm talking about leveraging a customer engagement platform like braise or Leanplum or, Iterable maybe.And, You know, it's typically what you've got available in that kind of stack would be, something sort of rudimentary analytics enough to do sort of targeting and triggering of messages as well as basic measurement around like what the effects of those messages are. Although typically you'd want to pair that with.Your product analytics to get a deeper view on how it's affecting retention or, you know, or monetization for that matter. but yeah, you're able to sort of carve out segments of users and then craft, interaction. So, so the, the tools you mentioned there, Salesforce, IndyCar, definitely still in that mix.We don't, we don't see them so much specifically Salesforce. We see it more in enterprise. most, mostly. Let's he around email as a channel. but you know, this sort of more modern or mobile first platforms such as prays, for example, you know, really kind of built to leverage, mobile specific channels, like, push and rich push, mobile in-app messaging, which is a killer channel for engaging users who are in the app.And it's where it kind of bridges the gap between classic products. Classic marketing, because you can really kind of overlay an old man. New experiences on top of what's what's built in the product, which sometimes causes some tension with, with the designers. But, but actually you can make them look, you can make them look super native.And, yeah, you can test and iterate on them quickly, which is the real benefit I think of using a platform like that is you can, if you have testing on onboarding for example, and you're looking at day zero users, you've got a fresh cohort every day. You can run. You know, if you've got enough, big enough cohorts, you can, you can iterate every day if you want, or at least every couple of days.Jacob: 00:10:45Yeah. As long As you're getting a few thousand downloads, right. Or, you know, or even like even hundreds, right. If you're getting hundreds of downloads, like those are significant enough cohorts, especially if you're running, you know, tasks very towards that, very beginning of the experience. Right. So you get like lots of exposure, but yeah.And then it's typically very high leverage too, right? Because we found this at elevate a lot. just the nature of funnels is that. There were all these like tests and kind of experiments we wanted to do further down the funnel, like, oh, how was like the last step look and all this stuff. And it turns out nine times out of 10.It was not really that important because what really mattered was the first step or the second step, because that's just where the most people were. Right. It didn't matter. We could get half the lift there, but it mattered more because they hadn't decayed all the way through the funnel. Right. Which is, there's a lot of these like unintuitive aspects of, yeah.I guess when you think about a CRM, it's like, The pre-experience finding you getting into the app. Re-engaging right. That are in some ways, like there's an overlapping piece with products. Right. But it's broader, right. It exists like sort of outside of the, the, the specific software itself. and, and yeah.Thinking about it holistically, as David was saying earlier, it's difficult. Right. It's difficult because of the time-based aspects is to, because it's, multi-platform, it's difficult because, you know, The tooling still leaves something to be desired. but, but, yeah, I think it's really interesting to, to, to talk about using your user interviews in that process, because, you traditionally think about doing that in a product process, right.When you're like trying to talk to users about what to build, but you actually need to be talking to them about how, how do they, what do they, want? Like, why do they, why are they here? Like, why did you want to inform, like, you know, how are you contacting them communicating with them, et cetera. Andy: 00:12:32Pretty much so. David: 00:12:33Yeah. And then. So part of that, life cycle management is this multi-channel notification systems. And you've kind of already mentioned that a little bit, but, so in mobile apps and the clients that you're working with at Fisher Phiture, and then some of the work you've done, you did previously at SoundCloud. how do you kind of manage the. The breadth of available channels. Now you've got email, you've got in-app, you've got push. you know, and have you seen kind of patterns in, in certain channels performing better with these kinds of mobile audiences?Andy: 00:13:11Yes, absolutely. I mean, I think to some extent it depends on the, the, the app itself and the audience for that app. you know, we still see SMS, for example, being a really impactful channel in, in some specific categories, like, you know, SoundCloud couldn't send SMS. I think it would be a bad idea.Possibly in some markets, you know, maybe they're a slightly less developed. They have all the funds, but I'd say it's probably not a great channel for SoundCloud, for example. But, you know, we, we did some work with, with good RX, which is a, like a prescription yeah. discount service in America is huge.I think they, I think they might've had IPO recently, but, yeah, in any case, SMS is still a huge channel for them. because they're, you know, a lot of their customers are older people. With, you know, with who are not necessarily engaging with, with emails or, or necessarily in app messages. I mean, I think an app is generally a pretty great channel for anyone who's in the app, but actually with some, some apps it's not a very valuable channel at all because the users barely in the app, if you're thinking about sort of very functional experiences, like, I'd say Uber, Uber is a, is a good example.Like there's definitely some room. To even with mobility startups to interact with users while they're in the app, but you don't want to get in their way because they're there to book a ride and get in it. So you have like limited surface area. So yeah, really, you know, when we go in this Phiture, you know, our retention team goes into to build out a, an engagement strategy with a customer.We very much like to understand not just their usage. But also, you know, figure out what is the right channel mix. That makes sense. We actually put up, I think a while back a, a, a matrix, which kind of highlights the pros and cons of each channel and how they can be used in combination. Maybe a I can, I can take out the link and we can include it in the podcast. David: 00:15:02Yeah. And you know, it's funny. I feel like I see all these like threats on Twitter about like, especially from like the kind of indie developer scene about like, you know, don't, you know, do a newsletter, like email is evil and like, and then I'm always the one that's like, I kind of liked newsletter. It's like, as long as it's not like overly aggressive.And then same with SMS. I found myself lately, just ended up with a couple of apps, like a thrive market. It's like a shopping. it's kind of like Amazon grocery ish kind of stuff. And they're texting me and I kinda like it. And I never would've thought, you know, cause like they're pushing notifications, they just get lost.But like I care about when my order shifts and I care. And so it's interesting how I think, you know, sometimes we in tech underestimate. That when somebody really cares about something, they don't mind. Getting notified about it, but that's where you have to like, be really careful of where you draw these lines and how you do your messaging and what the user really cares enough about.But when they do, you know, you, you know, it's always felt to me as a developer, like, oh, SMS is like, it's just off the table. Like, I wouldn't touch that. But then like, now I'm like, wait a minute. Like if it's something I use, it really cares about like, it's a Bible platform and as a Jacob: 00:16:21For transactional stuff, right? Like your ship order shipped and things like that. And then, you know, it's becomes something you can piggyback marketing messaging or expansion or product marketing onto. Right. but I always, I was the, at that point is super validated across to you is your Twitter is not really.Right. and, and it's totally true that like the developers and the communities and the styles that we have often as people who make software and our insiders is very different from the, the median consumer, which is not even a thing. There is a median consumer, right. You're dealing with this huge distribution of users and different, they have different tastes and they have different appetites for, for marketing and all this stuff.And yeah, I always believe. Give them control. Like obviously don't do anything on tour. Don't message people. If they say not to write and give people like an opt in opt out, like, you know, as clear choice in the onboarding funnel. But yeah, you'd be surprised. Like people don't have as much stuff going on sometimes or have as much noise in their, in their feed.Really want to engage. And those are the users that you really should be reaching. Right. Because they are like, they're, they're not only installing your app, but they're willing to show some intent to engage with you. Right. Because they have a real purpose to be there. Right. As opposed to like a drive by or something like this.Right. And so, yeah. I don't know. I think that that is. Goes beyond just this one particular topic. Cause like we, yeah, we hear developers all the time. Like being like, oh, I don't want to tell. I mean, I even remember me going back to elevate again, being when we started to, we hired a growth marketer and started to work some of these new notification channels.I was very against it. Like I thought this was like disrespectful to our users. It was just growth hacking. It was whatever. Then I saw the numbers, right? Like, I don't know the retention didn't go down. All the other numbers went up. I was like, well, I guess people don't care. Right. Or at least like the people that don't care aren't big enough to matter.I mean, they matter, but like, I don't know, I'm building a business here at some point. Right. So, it's, counter-intuitive,David: 00:18:17This goes to your earlier point though. And I was just going to bring it up up is 12 south. I just bought this forte stand thing. That's like one of my favorite products I bought in a long time. It's amazing. It's like wireless charging for my phone. I can drop my AirPods pro on there and it charges a little ad for them real quick.But I went to unsubscribe to their email because they were sending me like two weeks. I was like, well, I don't want to, I don't want to unsubscribe. It's actually like 12 south lake. They make good products. I love this product. I just bought from them. I want to know what they're up to. So I go to unsubscribe because I was like, I just can't, I can't do two emails a week from these people.And then the, the email thing was like, Hey, do you want to just hear from us, you know, twice a week, once a week or once a month, I was like, once a month. Cool. Like, I'd love to hear from them once a month. I wish more newsletters would do that. And the opposite. I subscribed to Kiwi co boxes for my kids.And they email me like four times a week and I've even talked to their Twitter team and they're like, we're going to put you on the like slow thing. And they don't, and I keep getting four emails a week, so I'm just going to unsubscribe.Jacob: 00:19:21A lot. It's a lot, right? Like it's a lot to, like, we're talking about, I'm sure, Andy, you deal with this all the time. Like just getting that first version of like a marketing product marketing campaigns going, it's hard to add in like, well, okay, you'll have the, the one month and you know, it takes time to build those things up, so it doesn't surprise me, but it is.Yeah, I mean, it's interesting to, well, it's a tough choice as product and builders. Right. We always have to decide like, what are the corners we're going to cut? What are the, like the boxes we're going to shove everybody in. Right. Because we're not gonna be able to like, perfectly meet. Everybody's like appetite for this stuff where they are.Right. That's going to be impossible. and so, I mean, I feel like that's where the measurement comes in, right? Andy?Andy: 00:20:00Yeah, so you've touched on so many interesting points there. I know we don't have two hours to discuss them all, but I would love to just quickly pick up on it. before we get onto to measurement and, and personalization, I think it's all going to flow. So, first point, you mentioned like, you know, developers. Maybe not the target audience for the app. That is so true. And I mean the less, unless you get, get up, you know, for sure. But, you know, for the vast majority of like consumer apps that are targeting essentially, you know, global audiences of more or less like, you know, broad audiences, like, you know, I don't know, 18 to 30 males and females or whatever, who were into a particular.Sport or something like this. These people are not, they're not engineers. They don't hate notifications. Right? You know, the only way you can prove that as a growth marketer is by getting a little bit of surface area where you are allowed to run experiments. or as, as we, as my team tit in, in, at SoundCloud in the early days, we would run them in places like Pakistan.We would just, SoundCloud's going to kill me when they hear this, but, you know, we would just. Just just not send them to Berlin, you know, where all the engineers were based, but we tested me the rest of the world, or if it was particularly something like a bit more daring, a bit more bold and you need to run Volvo experiments.Sometimes we would run them in Pakistan. We'd get a good feel for like, you know, what the uplift was and then we'd take it to the lawyers. Cause sometimes there was, you know, there were also even legal issues about where we could tread the line with user generated content and promotion. music licensing is a minefield, but, but yeah, my point.Jacob: 00:21:45Yes,Andy: 00:21:45It's only when you can kind of come back with data and show it to, you know, the exec team and say, look, we just moved retention five percentage points. This is huge. then they kind of give you a bit more leeway to, to send a few more notifications. and yeah, like the, the, but, you know, we had so much resistance from, from the tech team and, you know, the engineers.Convinced we were going to destroy the product and it comes from a very, very good place. You know, they care about the product. They care about the users, they just, they just are not representative of the users. and that comes to my second point. Which is, I learned a lot from my time at SoundCloud and from building out a, real-time notification system that was, you know, from, was kicking out around 500 million push notifications per month.So it was, you know, we, we got there in the end with the, with the volume. but, you know, one of the things which I kind of distilled later when I was at Phiture, I kind of thought back to that time and distilled it into a formula. So the impact that you can drive with notifications, is reach times relevance, times frequency.And I'll just break that down very quickly. So reach we're talking about, you know, your overall channel opt-in rate. So how many people are actually opted in for push or in this case? I'd also like what if your segment that, that whole, audience then what stage of the funnel they're at, which is to David's point earlier about how you have a greater surface area or a greater reach as I would put it, earlier on in the funnel, because more users are still around.So. yeah, so that's your reach and that's a big lever on, on how much impact you're going to drive with any particular notification. Is that is your size of your target audience. That's addressable, second one relevance, which you've also touched on, in your examples there. if it's highly relevant, users will tolerate not just tolerate, but actually welcome a high volume of notifications, which is th th the third, parameter there in that formula that the third variable, which is pretty cool.How frequently can you send this particular notification before people start to opt out and then it like brings you a reach down. So it's basically like a, it's not a Seesaw because there's three elements to it. Right. But it's some kind of 3d sea sore, where if you get the right balance and you're able to tweak, tweak those things, there's a tension between those three variables.Right. But if you're. April to increase relevance by, by personalization, you know, by providing in SoundCloud's case more relevant recommendations for content. Or, looking at what users have listened to before and, and telling them more things about artists that they've been listening to and things like that that would increase the relevance, which means you can proxy that by click through rate, they're much less likely to turn them off and you can send more of those notifications.You can increase that frequency. And so what I learned from that, what we learned from the time at SoundCloud. Not all notifications are equal and the really killer ones that are going to really supercharge your business, have high rates, high relevance, and high frequency. And then, then you're in that, that, that golden quadrant David: 00:24:51Would imagine. I don't know if you, if y'all have built things out internally to, to Phiture, but I imagine that kind of 3d Seesaw is really hard to measure. It's really hard to understand. Which, which ones are driving relevance, which ones.And especially once you get into personalization where now you're not dealing with just massive AB tests, you're actually like almost doing user level, understanding of what's relevant and what's not SoSo it brings us to the, to the next big topic and we can kind of dive into that aspect of it later, but you got to build out a stack for this.And so, and this is something I, I, you've done a great job of, of kind of boiling a lot of this down into the mobile growth stack. And I wanted to talk through a few kind of levels of the mobile growth stack. So a lot of apps. You know, I taught as developer advocate. I talked to a ton of revenue, cat customers.So a lot of apps all the way from like, you know, Hey, we just have an idea where we're like thinking about subscriptions to Indies, to like huge companies. And, but you have a lot of people super early who are kind of overbuilding and then you have people in the middle, like, what do I do now? So let's talk through kind of a stack for, for your MVP and then onto your kind of intermediate and then to your kind of growth stage.Like what's the like, MVP I'm want to get this out, but I want to have just enough, you know, measurement just enough analytics, just enough data to, to start growing this thing.Andy: 00:26:28Yeah. Great question. And, and, yeah, it's a, it's a really good topic actually, because you know, this mobile growth stack framework, which, which, which I published originally at SoundCloud, and we continue to develop a Phiture, you know, it's, it's huge, there's loads of stuff on this. It's basically trying to encapsulate everything that, you know, Could form part of your marketing strategy and your, your growth approach to growing, growing a mobile app.So, so sometimes people misinterpret that as, oh, I have to do all of these things have to tick all of these boxes in order to be successful. no, absolutely not. Like, you know, you have to play to your strengths and also to you. So your company stage and your, your priorities, right. And for sure, if you try to overreach, you try to do everything.You're going to do it all really badly, or at least most things, so much better to focus. And, yeah, I think this could be another good, blog post actually that I should write. But, but yeah, let's, let's dive into it now. Let's let's have a go. So like early stage, right. Prelaunch or, well, Let's skip pre-launch for a second.Let's say you've just launched into the market, with your, you know, with your new app. I think what I see often is a challenge with early stage customers and frankly why we don't work with super early stage customers. Because they have unrealistic expectations. They, they think they're ready for growth.But in, you know, accepted except in absolutely like, you know, stand out anomalous cases like maybe flappy bird would be a good example, that that was ready for hyper-growth pretty much from day one, I think just, just happened to catch the zeitgeists, but you know, you can't bank on that. And most 99.9% of apps will not have that kind of success.So actually what an early stage. Team needs to work on is product market fit. Whether they, whether they think they do or not. They're probably two, two or three years away from market product market fit. That means they need to iterate on the product and they need to iterate on the marketing and, you know, meet there somewhere in the middle with some level of, you know, kind of a retention curve that flattens out at least somewhere along that curve.Jacob: 00:28:34Was thinking about this, this, this product market fit meaning, and I don't know, it's one of these words that it's, it's, it's, it's constantly an enigma to founders and because nobody can tell you what it is, right. I think because it's different for every product is different for every segment is different for every market.Like what it actually looks like in our, in this space consumer subscription space, it generally has to do. The, yeah, the, I think that's the best, a very good definition of it. The pretension curves that do flatten out because like, you don't get in this face, you don't tend to get like, exp like super stable user cohorts.They always like drop off to some level, but you want to see like some reasonable level out in some like shortest period of time, which takes a while with subscription apps to really understand like 2, 3, 4, 5, 6 months, or like for the annual renewals, it takes a year to really understand it. but focusing on the product.Yeah, it's really what you need to do at elevate. We actually, before we even launched and we weren't subscription when we launched, but we. We had a, an just an or, yeah, we just released on, Android. So we had an Android app. We could, it was great. Cause we could release a new version every week, and do a beta list.And we could, we, we, we curated a list or it was sorry, it was Android and iOS. And we used like test flight, distributions. But, and we measured each cohort. Right. And it's not talking about, we weren't AB testing. We weren't like driving in massive downloads or anything like this, but we were just looking like each, like some subsequent cohort, like what was their first.10, you know, what were these like how many signed up? How many finished? Like activated and we just watched and like watched we iterated on the app until we felt like that number was pretty good. And then we launched, but we didn't do AB testing. We didn't like massively like go over the top and tracking.Right. It was just like a handful, like really things. Cause the thing is you're going to score. Right. Like AB testing is really hard. It's expensive. Not because of the tooling, it's expensive because operationally it's really difficult to get. Right. And you gotta put a lot of people on it. So, that, that really starting simple mentality will save you a lot of headaches. I think.David: 00:30:37Yeah, we had a great episode with Doris Maura from reflecting on this about just, just that minimally viable, like shoot for product market fit. And, you know, don't do sophisticated AB testing. Don't do all this stuff you think you need to do. And then even some of the stuff that they, you know, you could install braise or like try and do these big things early. You can find ways around it. Like you can do simple email surveys, you can do simple user testing. You can, you can, you know, use Zapier for things to kind of like bridge the gap and don't go build a ton of internal tooling around it, but like do the simple hacky things that don't scale early on and then move on.So then let's talk about like, okay, you've reached some level of market product market fit, you know, your, You know, your, your marketing seems to be resonating. You've got some decent retention and you're starting to really pour money into user acquisition. What's kind of that next level up, that you think companies should start layering on new new services and new sophistication.Andy: 00:31:46Yeah. So I'm talking here like primarily about, you know, growth stuff rather than Phiture building. I'm kind of assuming that there's, there's always more Phitures to build, although, you know, I would actually say. Probably people generally keep building Phitures when they should probably stop. They always think that another Phiture is going to be the thing, which really helps what right.Exactly. And can I say be detrimental to a point, you know, like when, when it becomes too crowded, so, but yeah, so talking about the, you know, the, the growth stack and the, the, the growth activities that would. Appropriate as, as you've got that initial traction and you're looking to scale it, which is where Phitured can get involved.By the way like this. Typically we work with either kind of traction and growth stage companies, or actually more mature kind of increasingly like enterprise folks who maybe have a very mature product in the market. And they're looking at they're kind of plateaued and they're looking to scale it, but yeah, in, in that growth place, super exciting phase, there, I think it's really about. You know, you want to be able to start to scale. So that's. You're going to need to upgrade your analytics, probably in stock, trucking more stuff, to get a better understanding of, you know, deeper understanding of your engagement, your retention, and for sure the performance of your acquisition channels, whether they're, whether they're organic, paid or some mix.Because you'd likely to want to start adding layering in more acquisition, either scaling the channels that are working for you, or when they max out or start getting expensive, you know, layering in other channels. I would also recommend like, you know, I wouldn't build it right at the start, but in this growth phase, it's good to experiment with virality.Like, you know, I always say it's, you can't really plan for virality, but you can at least. So the seeds and see if they germinate, right? Like you, if you don't cultivate the right conditions for virality to occur, it never will. but if you, you know, if you have like, you know, the ability to share content, if there's a content app, if you put those share Phitures in, then at least you can kind of see what the kind of natural PR, prediction of, of users is to, to share to their users, to share to their friends.For example, the networks, then you, if you see something. Some traction there, you can, you can optimize it, but even if it's just doing it a little bit, it may be it's helping to keep your paid acquisition costs down and you have your blended acquisition. Costco is a bit more sustained. and maybe you see that actually you go super viral.You know, I've seen it happen. So I think like, you know, building potentially referral systems or content shares depends on your app, but I'd say if you do them in a fairly cheap way, but just at least at least put those in and see if that, you know, is going to be something that's going to help you grow.Because if you find that it is for SoundCloud, virality was huge, you know, so, but of course it, it works better with, with social apps and content apps. Yeah. Apart from that, you know, I'd say like, you know, you're going to be, you're going to be continuing to iterate on the product. I'd say ASO becomes more important at this point.Like, so optimizing your App Store page for, you know, for organic discovery, making sure that you're ranking for the right keywords. and also start to think about international. I think a lot of companies. Focus on their coal market and the one that they know best, which is often, you know, us or, you know, whatever country that, you know, the team is based in.They often start there and they know that market best. But, you know, I think one of the things which going back again to SoundCloud, what are the things they did very well was, you know, even though they were headquartered in Berlin, they didn't have this German outlook actually that, that the founders were not even from here.And they built it global from the start, you know? So they, they basically, it was available everywhere. you know, when I came into to help them level up on, on mobile, you know, we made sure that we translated the App Store page into all the languages. When I came in, it was just an idea. but even English is a good start compared to, you know, most of the languages.But you know, pretty, I'd say at this growth stage, see, it's about exploring you don't necessarily, you know where those big leavers are for scale yet, but it's about discovering them. So maybe, maybe it's virality. Maybe, maybe there's a market that you're not localized in yet, which could. You just, you just catch fire in that market, you know, so it's not about doing huge installations, the launches and doing a huge, you know, traditional kind of PR push in, in, you know, launching in us or whatever, but, you know, at least making sure the apps available there are, you know, in, in, in as many of your big markets as possible, make sure that it's translated, you know, localizing the applicant, using the App Store presence and just seeing, you know, getting a feel for.You know, are you going to be a very local app or you, do you have a global, potential you have really trying to tease out, like, what are the acquisition channels that are going to work for you? And what are the, what are the other leavers for growth, you know? And, probably you want to start doing a little bit more in terms of CRM or customer engagement at this point. you know, Which, which does also doesn't make sense when you, when you're a superstar. But you're sort of building the foundations for the next phase of growth and then leading into the things which are showing promise. David: 00:37:05Nice. And then we are coming up on time, but, can you give us a, like a 92nd, two minute, quick drill? I think, you know, I, I don't know that that many, like massive apps are going to be listening to this podcast, so maybe it's not even quite as relevant anyway. Jacob: 00:37:23David, I think I like to think every apps can be a massive David: 00:37:25Every app. Yes. Andy: 00:37:27Right. The massive apps of the future Jacob: 00:37:29Yeah, David: 00:37:30Once you get to that stage of a head space of calm of disco, you know, what, what is the stack start to look like there?Andy: 00:37:37So, when you get to that kind of scale and we're working with folks like, you know, like, like this go, like, Blinkist, Headspace folks, you mentioned, an a and a whole bunch more, some that I'm not allowed to talk about, which I wish I could name drop, but, I'll get into trouble. but some, some really big enterprise brands and some household names.And when you're at that kind of scale, you know, when you're doing, oh, I can mention Trilla trailer's is a good one. I'm going to give them a call out there. They're a customer of ours, awesome platform. anyway, when you're at that scale where you're just seeing like, Insane acquisition, just on a, you know, that becomes the norm to get like more than a hundred thousand thousand downloads, you know, like a day, which, which we see with some of the apps, when you, when you're at that kind of scale.Even incremental gains can be really, really meaningful, particularly on monetization. Right? So I would say there, you really want to then focus on subscription optimization and revenue optimization, way more than you would in the earliest stages, because you're, you've proven you've, you've got all the elements in place.You can really then start to scale. And if you can, you can increase your, you know, average subscription lifetime by a month, or you can increase your conversion rate even by like, Point one of a percent on your, you know, your subscription conversion at that scale, it's it can be really meaningful.Right. So, I think activities which maybe you wouldn't have spent so much time on before, maybe you've built out rudimentary stuff for maybe you have rudimentary tech in place for it's time to start upgrading that stuff and, and going deep on these topics. So things, again, like, you know, ASO, it's more like.You know, something which you need to keep doing. You're constantly kind of optimizing there to get as many organics in as possible. You want to be of course, continuing to optimize your, your acquisition. But I would assume at that point, you've kind of got those things more or less nailed and it's, it's almost like a hygiene factor.It's more than a hygiene factor, but sorry, you said to keep this quick. yeah, I'd say I I'd say like big focus on yeah. Retention because you know, again, it's a slow moving metric, but if you can move it even, yeah. Point five of percentage point that'll give such compound growth and also like, you know, knock on gains for monetization work a lot, you know, diligently on conversion optimization and starting to sort of segment your user base further, to provide more segmented experiences, you know, because you will have those cohorts in that scale where you can start to do really interesting stuff and, and lean into AI and personalization to, to really get to that increased relevance in your recommendations and community.Jacob: 00:40:13This is why it makes sense to really do AB testing. Right? Cause you can hire a team, right. To focus on it. You had multiple data people. You've got engineers, you've got, you've got to have an entire growth engineering and experimentation team. and that's what you need. Andy: 00:40:28Bring in Phiture.Jacob: 00:40:29Yeah, there you go. Or, yeah, bring somebody in, right? If you need it in a pinch, you know?So, yeah, it's, it's, it's a different game. This is how all of these things go, though. It's like, you gotta every incremental compounding something like a business like this, like every, every, the next 10 X is always going to just be different, because, like different tools, different mindset, there's going to be different, different returns on different actions, right?And I think, you know, when I talk to people at different stages, a lot of times folks get this, get this wrong. They, they, they think they need you. You were mentioning at the beginning, Andy, like just thinking we're ready to scale when you're really not. Right. And so it, there is a lot of value in just understanding how different a hundred thousand downloads is from 10,000, from a hundred, right?Those are very different numbers. All of those, like none of those tell me, like, you're dead, right? It's just a different stage. And, and doing the right things at this stage is super important. So I, I really like how you break this down into like, different phases.Cause I think that's how, app developers should be thinking about it.David: 00:41:36I think as a, as a summary and talking through this with you and he's really helped me kind of frame it finally is that when you're early, you take big swings that don't need sophisticated measurement to see the result. You don't need sophisticated A/B testing. You don't need sophisticated analytics.You need to take big swings that give you big results. Those obvious results. Then as you grow, you can start taking smaller swings that require a little bit more sophistication. And then as you're scaling huge, that's when you get into minutia, and too many small apps are getting into the minutia too early.So, big swings early, you can take those smaller swings later. But anyways, as we wrap up we're going to put in the show notes your Twitter, Growth Stack, great places to follow. You're constantly sharing amazing content there. Anything else you wanted to share with our fine cadre of a subscription app practitioners?Andy: 00:42:36Yeah, actually I've got a really exciting announcement. This is the perfect audience for it. At Phiture we're hiring right now for a Subscription Optimization Lead position. It's a super exciting role. You get to really be in on the ground floor, building out a team and an essentially a new P and L line that we're going to breaking out from our existing services.I'm really doubling down on subscriptions because it's like such a big topic, and we're really looking for the subscription expert to come in and lead that team, you know, a fantastic place to work, et cetera, et cetera. You know, you'll work with some AAA clients, some great names that I can't talk about today.You work with a fantastic team of experts if you can come to Berlin and work with us here, because it's obviously not in Berlin today, but Berlin is an awesome place to move to. We'd also consider remote, I think, don't quote me on that, but, yeah. Get in touch. you can find the job spec to go to the Phiture site: phiture.com, and go to the careers page. You'll find it there and to subscription optimization.Yeah, we'd love to get that out to your audience, because I'm sure there's some people there that might be really interested in that role.Jacob: 00:43:44I'm looking at the requirements, here, proficiency in IAP management, you know, it's right in my wheelhouse. So maybe I'll throw my hat in the ring.David: 00:43:53Well, Andy, it was really great having you on the podcast. And, yeah, we're going to have to have you back on there's so much more, and Phiture does such great work. And we, we share some customers and so, you know, we see the, the results of the work you do on our end. And it's really great.so, thanks for being on the podcast, and we'll talk again soon. Andy: 00:44:15Thanks for having me on. Thanks, David. Thanks, Jacob. It's been a pleasure.

Scott Beechuk, Partner at Norwest Venture Partners discusses his experience as a startup founder and his move to VC, the latest market trends, Scott's investment process, as well as qualitative and quantitative characteristics of companies he likes to invest in.Scott Beechuk's BioScott brings more than 20 years of product, engineering, and SaaS expertise to his role as a partner on Norwest's enterprise team. He focuses on early- to late-stage investment opportunities in enterprise SaaS with a focus on companies building business applications taking advantage of human-assisted AI, advanced behavioral analytics, client-agnostic platforms and industry-specific solutions. He currently serves on the boards of Bluecore, Leanplum, MindTickle, Qualified, Singular, and Socrates AI.Scott most recently served as Senior Vice President of Product Management for Salesforce Service Cloud, the industry's #1 enterprise customer service platform. While at Salesforce, he also served as Head of Engineering, Product, UX, and Documentation for Desk.com.Before joining Salesforce, Scott cut his entrepreneurial teeth building multiple consumer and enterprise software companies including a multi-brand e-commerce service with an integrated multi-channel customer service platform, an enterprise privacy middleware platform and consumer metasearch engine.Time Stamps00:10 Scott's background and why he joined Norwest Venture Partners05:18 COVID's effect on startup creation09:50 Post COVID SaaS valuations11:10 Investment Process – from sourcing to investing18:30 Qualitative and quantitative characteristics Scott is looking for in startups26:57 Common mistakes startups make32:35 Fundraising advice to founders34:32 Bonus QuestionSIGN UP at https://www.saashimi.cloud to receive transcripts of the interviews and news about upcoming guests and events.

In this episode, Jenny Herald is joined by Mike Pilawski, the Chief Product Officer at Smallpdf where he leads product, design, and data teams. Prior to joining Smallpdf, Mike has held leadership roles in product, engineering, marketing, and data at Typeform, Leanplum, Vungle, and NativeX. In this episode, we chat about the Dimensions of Organizational Blueprints, how one goes about marrying up agility and OKRs for product and engineering teams, and the two camps concerning OKRs and performance management, and more.

Strap in for an eclectic journey on the first episode of DrinksWithAVC, where we're joined by Norwest Venture Partners' own Scott Beechuk. From tales of a Russian airliner and a mini piano to a nod to Hunter S. Thompson, Scott's stories are as varied as they are fascinating. Sip on this rich blend of tech insights and personal anecdotes with us!Links:www.nvp.com

Join host Adam Michalski as he interviews Andrew Massad, Vice President, Alliances & Corporate Development at Leanplum.Andrew shares his learnings on tech/integration partners from both a quantitative and qualitative lens. Topics Covered:How Andrew thinks about tech/integration partnerships An overview of Andrew's 2x2 matrix of partner-sourced/partner-assisted to map valueHow to drive 40% higher retention & 50% decrease in COGS using partnershipsWhy you need to focus on aligning all internal departments to maximize successTactical advice on how to structure your tech/integration partnershipsPartner with LeanplumLeanplumPartner with LeanplumAndrew's 2x2 MatrixReach out to AndrewSponsors:Partnership LeadersPartnered.ioSubscribe at www.partneredpodcast.com.Interested in joining the podcast? Reach out to hello@partnered.io. 

Hannes and Earl chat about how to build a predictive customer success model. Hannes is originally from Austria but has been living in the San Francisco Bay area for several years now. He is an ex-Googler and has also previously worked for LinkedIn. While his degree is in computer science he found his sweet spot in Customer Success, currently working for @Leanplum, a customer engagement platform. In this Episode Hannes discusses his pathway to Silicon Valley, what he learned from losing million-dollar clients and how gut feeling is critical when it comes to customer success.

Wout Laban is the senior manager of customer success for Leanplum. Leanplum helps mobile teams orchestrate multi-channel campaigns, from messaging to the in-app experience, all from a single mobile marketing platform.Questions Wout Laban Answered in this Episode:What are some of the most fundamental things a mobile marketer should know about A/B testing, and how do I apply that?What is the difference between optimization and experimentation? What changes in optimization are worthwhile?How does an increase in advertising spend or world events affect A/B testing? What does perfect A/B testing look like for a brand?What’s a typical challenge you see brands face when starting out with A/B testing?Timestamp:8:22 The fundamentals of A/B testing9:08 Experimentation vs optimization 10:00 Optimization that works across industries12:20 Defining success metric criteria for testing16:17 Setting up to excel at A/B testing18:37 Onboarding and conversion Quotes:(8:22-8:42) “It starts and ends with having a very structured strategy or process towards testing. There are so many things that can influence a test that you really want to make sure that you’re setting up a controlled environment that allows you to look at the data correctly and make decisions based on that. Because that’s essentially what you’re doing, right? You’re running an ‘A’ versus a ‘B’ and at the end, you want to make a decision.”(9:13-9:44) “So experimentation or an experiment is really something that’s totally new out-of-the-box that’s like, ‘Hey, what if we did this in a totally different way?’ And that can be part of the user journey and how you engage with the user. It can be in the user acquisition and how do we reel users in. Optimization is really where we bring out the small, little tweaks, like flipping out a word or flipping out a small part of the image or making the gradient tone a little bit stronger. Is this going to help us further optimize a strategy that’s already working? So, experimentation is finding a strategy, optimization is optimizing the strategy.”Mentioned in this Episode:Wout Laban - LinkedInLeanplum

CMNTY, a connected market research platform for qualitative and quantitative data collection, launches MoodBoards, a way for your community members to co-create ideas and share thoughts and feelings with you.  In today’s mergers and acquisitions, Wipro Digital, the digital business unit of Wipro Limited, acquires Rational Interaction, a full-service digital customer experience company. In human capital news, Leanplum closes $27 million in funding and appoints George Garrick as President and Chief Executive Officer, as well as appoints Sheri Huston as the CFO.  Leger, the largest Canadian-owned market research and analytics company, hires Isabelle Blanchet as Vice-President of Customer Experience.  GutCheck, a pioneer in agile audience intelligence, adds Rob Wengel to its Board of Directors. His role will help GutCheck enhance its partnerships with clients and closely align its business to client needs. In jobs, GitLab, a complete DevOps solution, is looking to hire a remote mid or senior level UX Researcher.  Find Jamin Online: Email: jamin@happymr.com LinkedIn: www.linkedin.com/in/jaminbrazil Twitter: www.twitter.com/jaminbrazil Find Us Online: Twitter: www.twitter.com/happymrxp LinkedIn: www.linkedin.com/company/happymarketresearch Facebook: www.facebook.com/happymrxp Website: www.happymr.com Sources:  CMNTY: https://www.cmnty.com/blog/moodboards-brainstorming-visual-analysis/    Wipro Digital: https://wiprodigital.com/news/wipro-digital-acquires-rational-interaction-enhancing-customer-experience-offerings-and-boosting-digital-marketing-capabilities/  Leanplum: https://www.linkedin.com/posts/leanplum_leanplum-raises-another-27m-shakes-up-its-activity-6636313666033721345-WPgu  Leger: https://leger360.com/press-release/isabelle-blanchet-appointed-vice-president-customer-experience/ GutCheck: https://www.gutcheckit.com/press_release/gutcheck-adds-former-nielsen-and-kantar-executive-to-its-board-to-accelerate-growth/  GitLab: https://about.gitlab.com/jobs/apply/senior-ux-researcher-or-ux-researcher-manage-4654965002/ This Episode’s Sponsor: This episode is brought to you by Lookback. Lookback provides the tools to help UX teams to interact with real users, in real time, and in real contexts. It's Lookback's mission to humanize technology by bridging the gap between end users and product teams. Lookback's customers range from one man teams building web and app experiences to the world's largest research organizations, collectively ensuring that humanity is at the core of every product decision. For more info, including demos of Lookback's offering, please visit www.lookback.io. 

Joyce Solano talks about her experience learning how to reinvent of Adobe from a software co. to marketing co. She also talks about empathy, brand positioning, and how defining company goals to create your brand story.  

We start off with followup on Chick-fil-a, LaunchKit & Google, iPad Pro used to make Stranger Things Poster and iPhone 6S speeds by the Galaxy Note 7. We open the discussion on failure with the removal of Vesper from the App Store. We discuss Dave DeLong's Dream App, Google writing a new OS and Instapaper joining Pinterest. We discuss a chip popping defect on iPhone 6 models. Picks: How I Got Better at Debugging, KZFileWatchers, Youtube-dl, Alexa Skills Kit Audio Streaming, TDD (by Controlling Dependencies) Episode 106 Show Notes: Nolan O’Brien Chick-fil-a Galaxy Note7 vs. iPhone 6S speed test is a race that nobody cares about anymore The iconic 'Stranger Things' poster got its start on the iPad Pro Wacom Cintiq Last Vesper Update, Sync Shutting Down Vesper, Adieu Failing Often My Dream App Yojimbo Confluence The iBrain is Here: and it's already inside your iPhone Why On Earth Is Google Building A New Operating System From Scratch? Instapaper is joining Pinterest Instapaper makes Instaparser Here’s How Much Money You Need To Make To Buy A Home In 27 Major Cities A Design Defect Is Breaking a Ton of iPhone 6 Pluses Jessica Jones (TV Series) WHAT YOU SEE IS WHAT YOU TEST Leanplum Playing with BNNS on macOS 10.12. Model–view–presenter (MVP) Qdoba The Story of Maths Connections (TV series) Marcus du Sautoy Star Wars Episode IV - A New Hope (Limited Original Comic Book Edition) Delicious Library 3 List of changes in Star Wars re-releases Episode 106 Picks: How I Got Better at Debugging KZFileWatchers Youtube-dl Alexa Skills Kit Audio Streaming Test Driven Development (by Controlling Dependencies) • Jorge D. Ortiz Fuentes

iTunesで購読する 黒田樹さんとリーンスタートアップの実践について話しました。 黒田樹（@i2key） 山本大策（@daisaku） 「今回のキーワード」 無駄のない判断をできているか確認する価値観/すべては仮説と考える/自分の欲しいものを作ることも重要/Build->Measure->Learn/ユーザーの10%だけに新機能を公開して検証/Leanplum/MVP(Minimum Viable Product)/仮説を検証できる何か/インタビューの場では実証せず計測だけする/インタビューをやめていいタイミング/ドラえもんのひみつ道具はハイレベルコンセプト/リーンキャンバス/Localytics/コホート分析/GoogleAnalyticsをGAと呼ぶのはリクルート用語？/Heap/価値観を共有することで無駄が減ったことが利点/仮説の元となるアイデアが重要/MVPの完成度/エンジニア主体で取り組める/エンジニアが理解しやすい科学的アプローチ 社内スタートアップによる組織の成長に伴い発生する痛みとその解決策について45分拡大版 cameran Leanplum ドラえもん最新ひみつ道具大事典 Localytics Heap このポッドキャストの感想は #prototypefm にお願いします。 Special Guest: 黒田 樹.