Podcasts about digital operations

In this episode of Security Matters, host David Puner sits down with Eric Olden, co-founder and CEO of Strata Identity, and a pioneer in modern identity management. Eric shares his career journey, from founding Simplified to leading Oracle's global identity division, and discusses the critical importance of resilience in identity systems.Discover how organizations can eliminate single points of failure, test their backup plans and ensure their digital operations remain robust even in the face of unexpected outages. Eric also delves into the concept of identity orchestration, explaining how it can unify multiple identity systems and enhance security.Tune in to learn about the latest trends in identity management, including the intersection of AI and identity, and gain insights into how businesses can proactively assess and mitigate risks associated with identity outages.Don't miss this engaging conversation filled with practical advice and forward-thinking strategies to help safeguard your organization's identity infrastructure.

Today, we explore the future of ecommerce infrastructure with Gus Fune, Chief Technology Officer (CTO) at Baerskin Tactical. As a global tactical gear brand, Baerskin is transforming how lean teams recover fast and scale smart. Gus shares how his four-person team rebuilt their ecommerce stack in just three months, stabilized revenue with a composable architecture, and built a developer-first culture that enables rapid experimentation. Tune in for practical insights on replacing legacy systems, managing 40+ microservices, and what truly drives innovation in ecommerce.

We kick off a fascinating two-part conversation with Brandon White on the theme of constructing a digital operations team from scratch. Join hosts Matt Jones and Brandon as they explore what's behind the concept of digital operations, particularly for trade-based businesses like plumbers, electricians, and builders. Discover why having a digital operations team is crucial in today's rapidly evolving marketplace, especially following the challenges and lessons learned from the COVID-19 pandemic. In this episode, we hone in on the importance of documenting workflows and processes, engaging with the role of AI and machine learning, and how these elements can transform business operations into a well-oiled machine. Prepare to gain insights that will help you streamline your business processes, drive efficiency, and ultimately, impact your bottom line. Stay tuned for a captivating journey into the digital transformation of operations!00:00 Digital Operations & AI Evolution04:54 Early Web Customization and Tech Ventures07:49 "COVID's Impact on Trade Businesses"11:26 Third Grade Lesson on Clarity15:35 Streamlining Client Onboarding Workflows19:44 Collaborative Strategy Building22:50 Balancing Automation with Human Touch25:57 Balancing Automation and Customer Satisfaction27:54 Integrating Business Systems for Automation32:11 Streamlining Business Processes35:41 Incorporating Feedback for Workflow Optimization39:12 Understanding Business Metrics for Success43:24 Data-Driven Marketing Strategy Shift44:21 Operational Strategy for SuccessConnect with Brandon here:Website: https://www.3rdbrain.co/ IG: https://www.instagram.com/brandoncwhite/ LinkedIn: https://www.linkedin.com/in/brandonwhite/ X: https://twitter.com/BrandonCWhite  Enjoyed the podcast? Take your trade business to the next level by incorporating AI! Don't get left behind—explore Tradie Hub at tradiehub.net. Discover game-changing AI solutions designed to boost efficiency and growth for trade businesses worldwide. Check it out today!

Right before hoping on stage at PagerDuty on Tour London, Andrew White joins us to chat about their journey at Checkout.com to migrate from legacy operations, how AI helped this and how to balance cultural changes.

Season 1 Episode 29: Navigating Trade-Offs and Balancing Priorities The Data Product Management In Action podcast, brought to you by executive producer Scott Hirleman, is a platform for data product management practitioners to share insights and experiences. In this episode of Data Product Management in Action, host Alexa Westlake talks with Anita Chen, diving into the complexities of managing data products. Anita, a product manager at PagerDuty, shares her approach to defining data products, prioritizing work, and balancing project work with interrupt-driven tasks. They discuss the critical roles of governance, security, and user enablement while emphasizing the importance of transparency and communication. The conversation also explores the transformative potential of generative AI in data product interactions and the build-vs-buy decision-making process. Gain insights into how data product management uniquely differs from traditional software product management and learn actionable strategies for success. Meet our Host Alexa Westlake: Alexa is a Data Analytics Leader in the Identity and Access Management space with a proven track record scaling high-growth SaaS companies. As a Staff Data Analyst at Okta, she brings a wealth of expertise in enterprise data, business intelligence, and strategic decision-making from the various industries she's worked in including telecommunications, strategy execution, and cloud computing. With a passion for harnessing the power of data for actionable insights, Alexa plays a crucial role in driving Okta's security, growth, and scale, helping the organization leverage data to execute on their market opportunity. Connect with Alexa on LinkedIn. Meet our guest Anita Chen:  Anita is a Data Product Manager at PagerDuty, a digital operations company helping teams resolve issues faster, eliminate alert fatigue, and build more reliable services! Her background is mainly in the People Analytics space which has now expanded to data at scale with our Enterprise Data Team. She currently helps build data products that enable our teams to deliver the best possible customer experience. Anita is most passionate about how data can impact someone's lived experience and endeavor to democratize data in everything she builds. Connect with Anita on LinkedIn. All views and opinions expressed are those of the individuals and do not necessarily reflect their employers or anyone else.  Join the conversation on LinkedIn.  Apply to be a guest or nominate someone that you know.  Do you love what you're listening to? Please rate and review the podcast, and share it with fellow practitioners you know. Your support helps us reach more listeners and continue providing valuable insights! 

I sit down with the founder and CEO of Third Brain Digital Operations and Automation, Michael Greenberg, to dive into ways to leverage automation, AI, people, and workflow design to achieve next level digital operations and grow your business! What You'll Discover In This Episode: ✔ An Introduction To Using AI & Automation In Your Business ✔ The Effect Of Operational Drag & Tech Debt On Your Business ✔ How To Combine People, Process, & Tech To Build Leverage & Acceleration ✔ What AirTable Is And How To Utilize It ✔ How To Overcome The Challenge Of Integration ✔ How Michael Helps Clients Through The Different Levels Of His Framework ✔ So Much More! To access resources and links from this episode, click on https://AmberDeLaGarza.com/361 P.S. Want to discover what's most holding you back in business and receive a personalized playlist to help you overcome those specific challenges? It only takes a few minutes to take the Next Level Business Owner Quiz and get on the path of taking your leadership and business to the next level!  And… If you want help managing your time, creating efficiency, making a new hire, reducing the stress and overwhelm of running a business, or making strategic decisions that will help you level up your business, I'd like to talk to you. Let's discuss how we can partner together to help you get unstuck, reduce stress, and determine a clear path to increased profits! Schedule your Discovery Call  

Today, David is joined by Michael Greenberg, the CEO of 3rd Brain Automation, which digitizes and automates operations. He takes business problems and figures out which technology will solve the issue. Michael explains exactly how he and his team help business owners achieve unparalleled clarity, consistency, and confidence by leveraging automation, AI, global talent, and human-centred workflow design. David helps owners and leaders build their businesses without having to do it all themselves so that they have a business that is ready to sell when they are ready. To build your business, so it is ready to sell, without the frustration and overwhelm, Download David's Free Guide '3 reasons you will never sell your business and how to fix it FAST! https://businessbreakthrough.live/3reasons/3-reasons KEY TAKEAWAYS For virtually every business problem there is a tech solution that can solve it or make things a lot easier. AI has the power to solve multiple problems. The fact that systems can be hard to integrate e.g. the most popular ERPs do not talk with the most popular CRMs can be overcome. You need to nail your processes before you can introduce the right tech. Use AI to help you record your current processes and create flow charts, Michael tells you how. Not everything can be automated. Train your AI to immediately route these things to a human. Human solution providers should be using tech tools to solve problems faster. Your AI chatbot must be backed up 24/7 by humans your customers can easily reach. If a customer is talking to AI, tell them. If you don´t, they will never trust you again. Much of the most important knowledge resides in the heads of employees. Use technology to capture that knowledge and make it more widely available. Companies that prioritise digital operations end up with technologies that work smoothly together. The ROI on digital automation is very fast, less than a year and is usually between 75% and 150% initially and up to around 300% a few years later. Technology frees people up to do other more important tasks e.g. develop new products. It does not have to result in job losses. BEST MOMENTS “Too many tech guys try to jam in a solution that does not quite fit.” “Make sure people are aware they are speaking with an AI .” “The outcome is consistency, clarity, capacity, confidence, and, ultimately, cash flow.” EPISODE RESOURCES https://www.3rdbrain.co Playbook - https://digital-ops.beehiiv.com/subscribe https://gentof.tech Socials @gentoftech ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference. CONTACT METHODS LinkedIn - https://www.linkedin.com/in/david-roberts-nu-heat Facebook - https://www.facebook.com/DavidRobertsPeopleWithPurpose David’s Facebook - https://www.facebook.com/dave.roberts.5076798 Instagram - https://www.instagram.com/davidcroberts_ Email - david@peoplewithpurpose.live

Brandon White is the COO of 3rd Brain, a company at the forefront of digital transformation, specializing in embedding expert digital teams within businesses to drive efficiency and profitability through AI and automation. With 3rd Brain, Brandon provides companies with a powerful, flexible approach to modernizing their operations, allowing them to scale seamlessly and gain […]

Today's guest is Tony Clarke, SVP of IT Digital Operations at ICON. Founded in 1990, ICON's mission has been to help their clients to accelerate the development of drugs and devices that save lives and improve quality of life. They are a global provider of consulting, and outsourced development and commercialization services to pharmaceutical, biotechnology, medical device and government and public health organizations.  ICON has been recognized as one of the world's leading Contract Research Organizations through various high-profile industry awards. Tony is a senior information security leader with broad range of experience in cybersecurity and information security who has experience across a number of industries including banking/finance, insurance, utilities, telecommunications, government, semi-state bodies, EU and United Nations agencies. He is a keen contributor to the cybersecurity community who has spoken at several cybersecurity conferences and is a regular contributor to OWASP, ISACA and academic events. In this episode, Tony talks about: His diverse background in electronics, IT and cybersecurity, His role managing IT operations, support and enhancements, Focus on impactful technology while managing compliance in trials, Developing language models to simplify information navigation and access, Striving for efficiency by simplifying processes and reducing hurdles, Focus on iterative development and proof of concept for initiatives, Diversity in teams to enhance creativity and problem-solving, Excitement for AI agents enhancing efficiencies and automating outcomes

Olá sejam bem vindo ao nosso quadro de entrevistas do Podcast da Mineração. Nesse programa fizemos uma entrevista com Mateus Soares Diretor Executivo de Consultoria em Digital Operations da EY, engenheiro de minas com especialização em engenharia industrial. Sólida experiência em planejamento de minas e operações em minas a céu aberto e subterrâneas. Conversamos sobre a eficiência técnica e operacional no contexto de projetos e operações de mineração, tecnologias, desafios que as empresas de mineração enfrentam ao tentar melhorar a eficiência operacional e muito mais. Criação de Arte: Raul Cadena / Phablo Kauã Patrocinadores Oficiais do Podcast da Mineração: ATHO BIM - https://athobim.com/ - @atho.bim ÍGNEA Geologia & Meio Ambiente - https://www.igneabr.com.br/ - @igneabr Apoio: EY O Podcast da Mineração é parceira da Beyond Mining. Adquira o GAIA com o cupm PODCAST10 e obtenha 10% de desconto exclusivo desse software de modelagem e controle da propagação de vibrações induzidas no solo pelo desmonte de rochas com explosivos. Segue o link: https://beyondmining.tech/ Jony Peterson é parceiro da plataforma ISOmines como conteúdista com o curso de Planejamento de Lavra a Céu Aberto utilzando o Micromine. Segue o link de inscrição com desconto exclusivo de lançamento: https://isomines.carrinho.app/one-checkout/ocmtb/18152189 Confiram essa e outras entrevistas no canal e Lembrem-se: "Mineração pode não ser o futuro mas não existe futuro sem a mineração" #mineração #tecnologia #technology #podcastdamineração #podcast #inovação #engenheirodeminas #engenhariademinas #futuro #inovação #innovations #innovations #tech #operations #eficiênciaoperacional #kpi #EY

Kevin Ingram Vanderbilt's Director of Digital Operations joined the show and shared his thoughts on Vanderbilt's BIG win over the weekend. Kevin expressed his excitement about the team from after the game and what is to come this season. Listen to hear more.

In the second hour of the Chase and Big Joe Show, the guys got back into their conversation of which college head coach is on the hot seat. Who do you think is on the hot seat? Later in the hour Kevin Ingram Vanderbilt Director of Digital Operations joined the show and shared his thoughts on Vanderbilt's BIG win over the weekend. Kevin expressed his excitement about the team from after the game and what is to come this season.  And to end the show as always with Celebrity Birthdays. Who do you think will win?

You've gotten through writing, editing, design, production, distribution, and publication. Your book is now published and available and... now what? Written Word Media's Emma Boyer joins us in this episode of All Things Book Marketing to discuss timing, strategy, and recommendations for post-publication promotions.  Emma Boyer is the VP of Digital Operations at Written Word Media, a book promotion company that uses specialized and proprietary data-driven marketing techniques to empower authors and publishers to reach their audiences, and has been working in various capacities in the book publishing industry — from PR to marketing to consulting — for over 15 years. She holds an MA from Carnegie Mellon University and is very interested in the potential at the intersection of the tech and publishing worlds and is passionate about helping authors find audiences and audiences find books. Learn more at www.writtenwordmedia.com.Discover more about Smith Publicity at www.smithpublicity.com and follow us on Facebook, Instagram, YouTube, & LinkedIn.

Today we have Darell DeMakes, a Digital Operations Manager

We discuss the importance of Digital Operations in the age of AI and automation and it's importance for businesses. We discuss the benefits of using tools, global talent, and automation to streamline processes, lower costs, increase profits, and increase productivity.About Michael GreenbergMichael Greenberg is the founder of 3rd Brain Operations (formally Clickdown.xyz), who provide specialized consulting, training and implementation services to help businesses optimize and automate their operations using modern digital tools and AI technologies. He is also a digital operations advisor and writes as Gent of Tech.  Prior to 3rd Brain Operations, Michael was the CEO and Chief Strategist for Call of Content, a podcast agency that he sold the majority of in 2021. PLEASE follow and tell a friend about the MARKETING Podcast.CONNECT WITH USClaim Your Marketing EdgeA weekly email written by your host Brandon White that gives you an edge in your marketing.Over 17,200 subscribers and counting--> https://edge.ck.page/bea5b3fda6SHOW INFORMATIONMARKETING Podcast Websitehttps://PodcastOnMarketing.comOTHER GREAT PODCASTS YOU'LL LOVE FROM THE BEST PODCASTS NETWORKBUSINESS PLAN PodcastEverything you need to know on how to write a business plan in 11 slides.https://businessplan.buzzsprout.comThe Brandon White ShowRanked in the top of the charts, 475 episodes, your get conversations worth listening. About business, technology, peak performance, health, sports, exploration, music, art, science, philosophy, love, and power. https://MyEdgePodacst.comPRODUCTIVITYProductivity tips in under 5 minuteshttps://podcasts.apple.com/us/podcast/productivity/id1694396715

Are you ready to dive into the latest trends in digital operations? In this episode of Tech Talks Daily, I'm excited to welcome Carla DeSantis, Partner in Operations Transformation at PwC, to discuss the findings from PwC's recent Trends in Digital Operations Survey. Carla provides an in-depth look at the survey's key findings, highlighting that 69% of companies are not seeing returns on their technology investments in supply chain and operations. She explains the primary obstacles, including lack of user adoption, data quality issues, and the challenges of integrating new technology with legacy systems. Carla emphasizes the importance of a holistic approach to transformation, rather than a siloed focus on individual pain points. One of the most intriguing aspects of our conversation is the discussion on AI integration. Despite nearly all respondents having some level of engagement with generative AI, only 20% report widespread use in operations and supply chain. Carla shares insights into what factors contribute to successful AI integration, stressing the need for clear use cases that augment human capabilities rather than replace them. She also addresses the common misconception of AI as a silver bullet or a tool for workforce reduction. Carla underscores the critical role of upskilling in achieving digital transformation. She advocates for reimagining training as a continuous learning journey, involving both detractors and super-users early in the process to identify and overcome adoption barriers. Her advice on balancing encouragement with accountability for technology use is particularly valuable for business leaders aiming to foster a digitally adept workforce. Looking ahead, Carla paints a picture of an evolving landscape where sustainability and regulatory considerations are becoming increasingly important. She encourages listeners to explore PwC's Digital Operations Report for industry-specific insights and practical recommendations. How is your organization navigating the complexities of digital transformation? Tune in to this episode to gain valuable insights from Carla DeSantis and discover strategies to enhance your digital operations. After listening, I'd love to hear your thoughts on the key challenges and opportunities in your digital transformation journey.

CH Saturday is back with Dave Graham, Vice President Technology and Digital Operations. We chat about David's role in the company, CH making insurance fun, adapting to change, creation/branding duties, what CH success looks like, our longtime friendship, the Lightning's season ending but TB's continued great place in the NHL and more.

The. Voice. You immediately recognize the velvet pipes of Kevin Ingram. Vanderbilt University'sDirector of Digital Operations, the Western Kentucky University graduate didn't take long to find his wayonto the Middle Tennessee airwaves. A host on the top-rated Wake up Zone morning show on 104.5The Zone from 2004 to 2020, Kevin also served at the voice of Belmont Men's basketball for 17 years.He's the sideline reporter for Vany football games and men's baseball play-by-play, along with holdingdown the booth for baseball coverage on the SEC Network. AMONG THE TOPICS: HOW HE MET HISNASHVILLE WIFE OVER TACOS, THE GUT PUNCHES OF LOSING NOT ONE, BUT TWO CO-HOSTS TOUNTIMELY DEATHS, WORKING WITH TWO OF THE TOP COACHES OF ALL-TIME, AND IS MAJOR LEAGUEBASEBALL COMING TO NASHVILLE?

The. Voice. You immediately recognize the velvet pipes of Kevin Ingram. Vanderbilt University'sDirector of Digital Operations, the Western Kentucky University graduate didn't take long to find his wayonto the Middle Tennessee airwaves. A host on the top-rated Wake up Zone morning show on 104.5The Zone from 2004 to 2020, Kevin also served at the voice of Belmont Men's basketball for 17 years.He's the sideline reporter for Vany football games and men's baseball play-by-play, along with holdingdown the booth for baseball coverage on the SEC Network. AMONG THE TOPICS: HOW HE MET HISNASHVILLE WIFE OVER TACOS, THE GUT PUNCHES OF LOSING NOT ONE, BUT TWO CO-HOSTS TOUNTIMELY DEATHS, WORKING WITH TWO OF THE TOP COACHES OF ALL-TIME, AND IS MAJOR LEAGUEBASEBALL COMING TO NASHVILLE?

In this show we take a break from EMIR Refit and look at the next major piece of 2024 regulation - DORA the Digital Operations and Resilience Act. This will be a potentially disruptive and complex new set of regulations for EU financial entities, and requires a mix of compliance, legal and technical expertise to ensure your organisation complies. Fortunately, we have our own team from SIX and BME Legal, the Regis-TR chief Information Security Officer, and our Institutional relations team to explain the timelines, contractual changes, supplier relationships and technical implementations you need to get through. Don't miss it!

In this digital-first world, we are seeing a shift in the way we are approaching everyday work. From AI to Automation, the focus is on adopting a mindset for agility and the increasing reliance on technological advancements to streamline project execution. The motivating catalyst behind these technological advancements is efficiencyThis is the central theme of many teams and organizations. How can we become more efficient? In this episode, we discuss the evolution of the Next-Gen digital PM, covering organizational awareness, data acumen, and the ability to foster cross-functional collaboration, developing efficient workflows, and key elements of building digital operations for your organization.Future of Work & Project Management[00:02:00] Discussion on the evolving work environment and the role of project managers.[00:03:00] Overview of a Harvard Business Review article on the future of work for project managers.Next Generation Skills[00:09:00] Skills for the next generation of project management.[00:10:00] Discussion on organizational awareness, data acumen, and cross-functional collaboration.Team Operations[00:15:00] Transition into team operations and the importance of building better workflows.[00:17:00] Re-evaluating team operations and the concept of "blowing things up."Self Awareness & Team Dynamics[00:18:00] The value of self-awareness and understanding team dynamics for effective operations.Workflow Refinement[00:24:00] Strategies for inventorying and refining workflows across the organization.App and Tool Evaluation[00:27:00] Evaluating current tools and apps, considering replacements or new adoptions.Collaboration Plan[00:29:00] Introduction to creating a team agreement or collaboration plan to enhance teamwork.Action Items & Wrap-Up[00:33:00] Summary of action items and the importance of piloting projects.Link to Article Mentioned:https://hbr.org/2023/11/what-the-next-generation-of-project-management-will-look-likeLeave Episode FeedbackI want your input. Click hereConnect with AshleyWebsite: https://www.ashleyshuler.com/LinkedIn: https://www.linkedin.com/in/ashleyshuler/Instagram: https://www.instagram.com/ashleyshuler_/YouTube: https://www.youtube.com/@ashleyshulerWork With AshleyClickUp VIP DayClick hereDigital ShopCheck my shop out

A discussion of The Hackett Group's new research – which finds that generative AI will enable companies to reduce selling, general and administrative (SG&A) costs and staffing by 40% over the next five to seven years – with Principal Vin Kumar, who leads AI and Digital Operations, and Associate Principal Joe Nathan.  The full show notes can be downloaded here. 

"You can't manage time. You can only manage you." - Cliff Beach In this episode of Real Talk, Grace shares a candid conversation with her guest, Cliff Beach, a soul musician, author, and executive. The conversation covers Cliff's journey in the music industry and his philosophy of overcoming challenges to create amazement in life. Cliff discusses the importance of community, dedication, discipline, visualization, and self-management in the pursuit of success. He also shares his insights into the concept of 'Ikigai' or 'reason for living' and its crucial role in discovering one's true passion and purpose. Lastly, Cliff reflects on his own experiences with sobriety and how it has positively impacted his career and personal life. In this episode we'll dive deeper into these key takeaways: Baby Steps Over Major Change. Cliff lays out how small, incremental steps towards your goals instead of trying to do everything at one time can help lead to transformation over the long haul. Rejection Isn't the End. From American Idol rejection to winning 2 Global Music Awards, Cliff tells us about his mindset to not let setbacks define your worth or deter you from pursuing your dreams. Cultivating Self-discipline. Consistency is the key not just when things feel great. For Cliff, this means writing songs, even when they're not going to be great or if he's feeling a little off. Follow along as we peak into the sacrifice needed for more consistent success. Ikigai. We dive deeper into what it's like to visualize your success and manifest it into reality to find that passion that gives joy and value to your life. Clearness of the Mind. Sobriety can bring clarity and focus to your life, leading to personal and professional growth - find out what this means to Cliff near the end of this episode. If you're looking for ways to uplevel yourself and make change. Start today, not tomorrow, and tune in for this special episode. With so much love & gratitude, Grace

Lauren Carl ('14)Vice President of Digital Operations & Integration at Pinkston Adapting in the Ever-Changing World of Public RelationsLauren Carl (‘14) is Vice President at Pinkston, a strategic communications firm. Her role at Pinkston focuses on operations and working with clients on the design and creation of PR materials such as digital marketing and web design. After graduating with an economics major, Lauren began her career as an economic research assistant, transitioning over time to her current VP role at Pinkston. Lauren shares her experience adapting to a constantly changing industry, being a proactive employee, and gives excellent advice to anyone interested in a career in communications.See omnystudio.com/listener for privacy information.

Today we're talking to Liz Cunningham, Vice President, Digital at AMN Healthcare. We discuss Liz's strategy for keeping her team constantly engaged, the ways in which she studies parallel industries to innovate within her own, and how she and her team are using AI to bring the healthcare staffing field into the future. All of this right here, right now, on the Modern CTO Podcast!  For more about AMN Healthcare, check out their website here. Have feedback about the show? Let us know here. Produced by ProSeries Media. For booking inquiries, email booking@proseriesmedia.com

In this special episode of Life in Programmatic DOOH, JCDecaux UK's Dom Kozak, Head of Programmatic, and Michelle Ashurst, Head of Sales – Agency reflect on the biggest conversations had at DMECXO 2023. We also hear from Jerry Putters, Account Manager Digital, JCDecaux Netherlands, Andy Beames, Director Client Partnerships, Data, Samba TV, Mike Racic, President, Prebid, and Daniel McNamara, Head of Digital Operations, Publicis Imagine about the challenges facing marketers today and how media owners can help agencies and brands. Hosted on Acast. See acast.com/privacy for more information.

Gray MacKenzie is the Co-Founder of ZenPilot, a training and consulting business that leads digital agencies through project management implementation using ClickUp. Altogether, ZenPilot has helped over 2,700 agencies improve their operations. Previously, Gray founded GuavaBox, a marketing agency for B2B SaaS. This conversation covers how to avoid chaotic agency operations, best practices for project management, how to design effective systems in your business, how to create a "spin-off" business from your by-products, building an agency operator scorecard, Gray's entrepreneurial backstory, using AI to grow your business, alternatives to college, and much more.  Check out ZenPilot:→ Website: zenpilot.com→ Twitter: twitter.com/zenpilothq→ LinkedIn: linkedin.com/company/zenpilot Connect with Gray:→ LinkedIn: linkedin.com/in/graymackenzie→ Twitter: twitter.com/sgraymackenzie Resources Mentioned in The Episode:→ Agency Journey Podcast (Apple): podcasts.apple.com/za/podcast/agency-journey/id974213636→ Agency Journey Podcast (Spotify): open.spotify.com/show/4C7UEVPMZZlPzbMlIwmiaA→ Twitter: twitter.com/agencyjourney→ ZenPilot Website: zenpilot.com Help The Louis and Kyle Show:→ If you enjoyed this episode, please share it with a friend or leave a review!→ Leave a review: podcasts.apple.com/us/podcast/1504333834→ Drop us an email: LouisandKyleShow@gmail.com→ Subscribe on YouTube: youtube.com/channel/UCb6qBiV1HAYcep87nKJmGhA Follow The Show on Social Media:→ Twitter: twitter.com/LouisKyleShow→ Instagram: instagram.com/louiskyleshow→ LinkedIn: linkedin.com/company/65567567 Connect with Louis and Kyle:→ Read Louis' Newsletter: louisshulman.substack.com→ Louis' Twitter: twitter.com/LouisShulman→ Kyle's Twitter: twitter.com/_kylebishop→ Louis LinkedIn: linkedin.com/in/louisshulman→ Kyle's LinkedIn: linkedin.com/in/kyle-bishop-7b790050

In this insightful episode, we dive deep into the world of DV360 capabilities,specifically into the features and tools that make this DSP a valuable asset for agencies and marketers. Join our expert speaker Guillaume Neumager, Head of Digital Operations at OMD France and Ariane Musse, Programmatic Media Manager at Google, as they deep dive into getting the most out of the platform, new features to optimize both KPIs and your time, plus some other Google tools natively linked to DV360. Whether you're a programmatic expert or a curious marketer, tune in now to unlock the full power of DV360's operational and media efficiency.

Stephen Hill, the Director of Demand and Digital Operations at JLL, chats with us about a variety of channels that can be used for marketing and how data is more critical than ever these days.

In this special edition of the Darden Admissions podcast, we share a recent installment in our ongoing ‘Office Hours' faculty spotlight series, a conversation with Professor Tim Laseter (MBA '94, PhD '03). Laseter is a member of the Technology and Operations Management faculty, and he teaches courses in operations strategy, innovation and emerging technology at Darden. He maintains his connections with practitioners by serving clients as a senior advisor, speaker, workshop facilitator, and expert witness. In this conversation we talk with Laseter about his background, what led him to Darden for his MBA, what he enjoys about teaching, as well as how he discovered his interest in operations. We also discuss several of his courses, including Operations Strategy, Digital Operations, Emerging Topics in Technology & Operations, his Darden Worldwide Course and a new course he has helped develop for Darden Executive Education, “Unlocking Value of AI, Blockchain and Digital Assets.”

In this special edition of the Darden Admissions podcast, we share a recent installment in our ongoing ‘Office Hours' faculty spotlight series, a conversation with Professor Tim Laseter (MBA '94, PhD '03). Laseter is a member of the Technology and Operations Management faculty, and he teaches courses in operations strategy, innovation and emerging technology at Darden. He maintains his connections with practitioners by serving clients as a senior advisor, speaker, workshop facilitator, and expert witness. In this conversation we talk with Laseter about his background, what led him to Darden for his MBA, what he enjoys about teaching, as well as how he discovered his interest in operations. We also discuss several of his courses, including Operations Strategy, Digital Operations, Emerging Topics in Technology & Operations, his Darden Worldwide Course and a new course he has helped develop for Darden Executive Education, “Unlocking Value of AI, Blockchain and Digital Assets.”

Yarone Goren, Co-Founder and COO of SteadyMD powers telehealth for providers by providing the clinician workforce licensed in the states where the patients are located.  Supported by behind-the-scenes clinical operations and patient interface, clinicians can give virtual care in addition to performing their traditional roles. With the growth in the demand for telemedicine, this solution provides a path for clinicians and digital health companies to meet the needs of patients for primary and disease-specific care and to manage chronic conditions on demand. Yarone explains, "What we do for a lot of our customers is provide the clinician workforce, the doctors, the nurses, the therapists, licensed, kind of a crazy Venn diagram of licensure across all the states where they need it. We do clinical operations, meaning we work closely with clinicians to schedule them to ensure that they appear for their scheduled shifts, train them on all the technology they need to use, and ensure that they meet all the clinical quality measures and SLAs." "Then the last piece is product and technology. Someone needs to provide the interfaces for the patients to sign up, to fill out their intake form, see their patient portal, and to schedule a follow-up appointment. We do a lot of that. We also do a lot of the product and tech for the clinicians, making it easy for them to do their job and efficiently handle visits across a handful of programs and modalities in all the states where they're licensed." "The challenge is to bring our expertise to the fore, support them in the way they need, and also help influence their product plans, product roadmap, and strategic thinking about this stuff. And it's definitely tricky to navigate. We also have a lot of customers. We do a lot of work in online urgent care, in condition-specific care, in online primary care, in lab ordering, lab order review and approval, and in online therapy as well. There are little differences in texture in all of those, but it's probably split pretty evenly. Folks come to us to design, build, and launch something from scratch, and then there are those who come to us and want help scaling and expanding." #Telehealth #DigitalHealth #Healthcare #VirtualHealth #VirtualCare #HealthcareInnovation #PoweringTelehealth  steadymd.com Download the transcript here

Yarone Goren, Co-Founder and COO of SteadyMD powers telehealth for providers by providing the clinician workforce licensed in the states where the patients are located.  Supported by behind-the-scenes clinical operations and patient interface, clinicians can give virtual care in addition to performing their traditional roles. With the growth in the demand for telemedicine, this solution provides a path for clinicians and digital health companies to meet the needs of patients for primary and disease-specific care and to manage chronic conditions on demand. Yarone explains, "What we do for a lot of our customers is provide the clinician workforce, the doctors, the nurses, the therapists, licensed, kind of a crazy Venn diagram of licensure across all the states where they need it. We do clinical operations, meaning we work closely with clinicians to schedule them to ensure that they appear for their scheduled shifts, train them on all the technology they need to use, and ensure that they meet all the clinical quality measures and SLAs." "Then the last piece is product and technology. Someone needs to provide the interfaces for the patients to sign up, to fill out their intake form, see their patient portal, and to schedule a follow-up appointment. We do a lot of that. We also do a lot of the product and tech for the clinicians, making it easy for them to do their job and efficiently handle visits across a handful of programs and modalities in all the states where they're licensed." "The challenge is to bring our expertise to the fore, support them in the way they need, and also help influence their product plans, product roadmap, and strategic thinking about this stuff. And it's definitely tricky to navigate. We also have a lot of customers. We do a lot of work in online urgent care, in condition-specific care, in online primary care, in lab ordering, lab order review and approval, and in online therapy as well. There are little differences in texture in all of those, but it's probably split pretty evenly. Folks come to us to design, build, and launch something from scratch, and then there are those who come to us and want help scaling and expanding." #Telehealth #DigitalHealth #Healthcare #VirtualHealth #VirtualCare #HealthcareInnovation #PoweringTelehealth  steadymd.com Listen to the podcast here

Jeffrey Normore, Manager of Digital Operations at the Canadian Council on Rehabilitation and Work, joined us to break down what inclusivity looks like in practice, especially in the workplace.

This edition of Unfiltered Stories is a “power of operations” spotlight in which Elena Christopher, Chief Research Officer at HFS Research discusses with Jasmeet Narang, Chief Transformation Officer and Head of Operations at Santander UK, and Rohan de Souza Global Account Partner for Santander at Genpact how Santander UK, the largest bank in Europe, with the help of its partner Genpact is driving significant CX (customer experience) and EX (employee experience) improvements not to mention improved cost: income ratios. And we're not even going to mention cloud or core banking modernization. Elena, Jasmeet, and Rohan cover a range of topics, including: WHY: Why did Santander UK want or need to change anything about how it was running its business? WHAT: What did Santander UK decide to do to address its needs – what was the right solution and approach? HOW: How many firms did Santander UK evaluate and what ultimately sealed the deal with Genpact? And how did the mechanics of the solution come together? SO WHAT: What has Santander UK achieved and what are you most proud of? WHAT NEXT? LESSONS LEARNED: What is your one actionable recommendation for other banks that may be on a similar journey?

This session was recorded at DPHARM 2022. As the life sciences industry's focus on digital transformation advances at a rapid pace, the opportunity to understand how well your organization stacks up to the rest of the industry around digital maturity in clinical operations can be highly valuable. This session examines a new benchmarking effort to help pharmaceutical companies rank their digital capabilities in clinical operations, codify specific terms that are used readily and leverage insights to drive strategic priorities. Specifically, this session will: Discuss the study purpose, methodology and areas being ranked for digital readinessExamine the value for companies participatingConsider how the study with greater industry participation could evolve into an innovation index and generate industry digital maturity metrics Moderated by: Craig Lipset, MBA, Founder, Clinical Innovation Partners Speakers: Hassan Kadhim, Director, Head of Clinical Trial Business Capabilities, Global Development Operations, BMSTim Joy Executive Director, Head of Strategic Solutions, PfizerAman Thukral, Head of Digital Operations and Clinical Systems, AbbVieBrandon Maggio, Director, Digital & Process Optimization, GSK

The link to the data episode that I referenced:https://www.theoohinsider.com/669730/11830794-how-can-commercial-real-estate-data-unlock-growth-for-ooh-from-digital-first-brands?t=0And check out the original conversation with Matt, here:https://www.theoohinsider.com/669730/10124892-episode-092-automotive-brand-awareness-w-matt-raymondReady to start writing your next chapter in OOH?Start Here: www.oohired.comThe first free career marketplace for dream jobs in the Out-of-Home advertising industry.

We're headed further east to Bali, Indonesia as the next stop on our 12-country tour this season. Our host here in this Pacific paradise is a chemical engineer turned “million-dollar sales guy,” Desmond Dixon. When he made the decision to leave behind a lucrative STEM career and instead venture into the world of high-pitch sales, Desmond did not know where it would lead him. But one thing he knew for sure was that he wanted to be a part of it! Following a brief stint providing holistic services in the health and wellness industry, he stood up to the challenge of scaling a startup. This led to him working in Ukraine, an experience that opened a Pandora's box of international work and travel. In this episode, Desmond shares the details of how he set up his U.S.-based companies, CXO Republic and RemoteSalesManager.io, to provide sales staffing and training services to other businesses around the world. This includes a detailed conversation about applying for visas, his strategy for pricing services and receiving payments, and building a fully remote team. One thing's for sure – Desmond does not let dust collect on his shoes! So, buckle your seatbelts as he takes us on an international journey that spans Hawaii, Ukraine, Mexico, Greece, and more! Find out what it takes for an American entrepreneur to become a digital nomad. Even if this lifestyle isn't feasible for you, you're sure to learn some things that you can apply to digitize and streamline your company's back-office operations!  

How do organizations form solid foundations and achieve longevity? In this episode of Ten Thousand Feet, the OST podcast, we speak to Aaron Kamphuis, Strategy Leader of Digital Business, and Allen Emerick, Strategy Leader of Digital Operations, to define the term “digital backbone” and discuss the people, processes and technology that make up an organization's digital backbone. Aaron and Allen also cover where to start as a business when looking to create a long-lasting future. Enjoy the episode!

Marketers focused on e-commerce have a lot more to worry about than just what's in their customer's shopping cart. In this episode, David interviews Kate Federhar, Director of Digital Operations and Technology at Lumen. Kate shares how jumping into marketing operations can be challenging and fun! Listen as David and Kate discuss: Why sales and marketing should meet the customer where they want to be. How e-commerce technologies have transformed. Why being open to change in your marketing role is vital. The importance of making sure your technologies talk to each other. Check out the resources mentioned: David Lewis' LinkedIn Kate's LinkedIn The Value of Aligning Sales and Marketing (Episode 2) Live at B2BMX: Kate Federhar of CenturyLink The Marketing Operations Handbook DemandGen TV To hear this episode and many more like it, subscribe on Apple Podcasts, Spotify, or on DemandGenRadio.com or search for DemandGen Radio in your favorite podcast player.

A data, analytics and technology executive with experience building products and partnerships with some of the top organizations across media, insurance, entertainment, government, telecom, nonprofit, automotive, political and technology sectors on how to reshape their futures by leveraging data, insights, and technology.  He is currently the Head of Strategy and Partnerships within the Innovation team at Allstate. Previously he worked at Google consulting Automotive clients on how to transform their digital operations. He also was one of the founding members Civis Analytics in 2013, a company born out of the 2012 election campaign of President Obama focused on transforming how companies use person-level data to inform some of their hardest consumer problems. Prior to that he held positions with Omnicom, Starcom and National Geographic.

In this HFS OneOffice Awards Videocast, Joel Martin, Research Leader at HFS Research, talks with Frank Gentile, Vice President of Digital Operations & Customer Success at Follett, and Robert Brillhart, North America Practice Lead, Intelligent Customer Operations at Capgemini about their OneOfficeTM Award win in OneOffice Mindset category and overall journey. Joel, Frank, and Robert cover a range of topics, including: The unexpected issues, benefits, or learnings they experienced. What they would do differently if they were to do this again. Any tips they can offer to others considering this journey. To know more, visit here https://www.hfsresearch.com/one-office-awards/follett-in-partnership-with-capgemini/

On today's episode, Kunle is joined by Tim Bucciarelli, Senior Manager of Digital Operations at IronPlane, a full-service eCommerce agency specializing in platform design, development, and digital marketing agency in general. What does an eCommerce business need? They need a flawless flow of operations and timely software integrations, meaning that everything must be in tip-top shape. One of the common problems you encounter is with the plugin you bought. It didn't work on your platform. It's too time-consuming to scour forums and articles to find a hack for your problem.  Maybe it's time to re-platform and let IronPlane help you with that. IronPlane, is a globally-minded expert that helps businesses improve and upgrade your eCommerce store and uses the right and current technology to reach your business goals. In this episode, Kunle and Tim talk about the breakdown of the infrastructure with Adobe Cloud, Magento, and Adobe Commerce. You will get to hear about how certain SaaS platforms may not be the best solutions when it comes to agility and flexibility. This is a great episode for brand owners and business owners thinking about re-platforming.-----------SPONSORS:This episode is brought to you by:WayflyerGrowth capital for eCommerce businesses is like the rocket fuel needed to thrust a rocket into spaceYou need capital to grow, but access to growth capital often requires giving up equity or paying high interest ratesWell...there is a new way to access growth capital. It is Wayflyer.Wayflyer has shaken up the way DTC eCommerce operators access working capital.Wayflyer will fund you on a fairer “pay as your grow” model, meaning if your sales slow down, so does the amount you transfer back.There is just a simple fee and the funds you need to grow are deposited into your account instantly.It's worth checking out – Wayflyer.comKlaviyo  This episode is brought to you by Klaviyo – a growth marketing platform that powers over 25,000 online businesses. Direct-to-Consumer brands like ColourPop, Huckberry, and Custom Ink rely on Klaviyo.  Klaviyo helps you own customer experience and grow high-value customer relationships right from a shopper's first impression through to each subsequent purchase, Klaviyo understands every single customer interaction and empowers brands to create more personalized marketing moments.  Find out more on klaviyo.com/2x. Gorgias  This episode is brought to you by Gorgias, the leading helpdesk for Shopify, Magento and BigCommerce merchants. Gorgias combines all your communication channels including email, SMS, social media, live chat, and phone into one platform.  This saves your team hours per day & makes managing customer orders a breeze. It also integrates seamlessly with your existing tech stack, so you can access customer information and even edit, return, refund, or create an order right from your helpdesk.  Go to Gorgias.com and mention 2x eCommerce Podcast for two months free. Recharge This episode is brought to you by Recharge, the leading subscriptions payment solution for Shopify merchants. Recharge helps eCommerce merchants of all sizes launch and scale subscription offerings. Recharge powers the growth of over 15,000 subscription merchants and their communities—turning one-time transactions into long-term customer relationships. Turn transactions into relationships and experience seamless subscription commerce with Recharge. Find out more on rechargepayments.com/2x. 

On this episode, Written Word Media's Director of Digital Operations Emma Boyer answers the big questions about ebook promotions including what they are, where to run them, how much they cost, and the best ways to promote them.Emma Boyer is the Director of Digital Operations at Written Word Media, a book promotion company that uses specialized and proprietary data-driven marketing techniques to empower authors and publishers to reach their audiences, and has been working in various capacities in the book publishing industry — from PR to marketing to consulting — for over 15 years. She holds an MA from Carnegie Mellon University and is very interested in the potential at the intersection of the tech and publishing worlds and is passionate about helping authors find audiences and audiences find books. Learn more at www.writtenwordmedia.com.

Highlights of this conversation include: Transfix's origin story (1:35)Applying software to create a competitive advantage and drive people toward the future (5:05)With every segment of the supply chain being digitized, where is the digitalization really accelerating? (9:10)Learning to harmonize the digital and the physical to become a world-class 3PL (14:14)Addressing criticism of margins in digital freight brokerage and driving value (18:30)Full truckload vs. less than truckload and listening to AI to solve problems (28:05)Challenges of going from a start up to a scale up and knowing when to step aside as CEO (38:41)Drew McElroy co-founded Transfix in 2013 with the goal of creating a simpler, smarter and more sustainable freight ecosystem. Learn more about Transfix at transfix.io.About The Future of Supply Chain:During each episode of The Future of Supply Chain, we sit down with a different entrepreneur, investor, or industry veteran to discuss their story, views on the industry, and how we can collectively build the future of supply chain together.

In this episode of The Nonprofit Architect Podcast, Travis talks with Francisco Oller Garcia, a marketing and operations professional who works with forward-thinking consultants, advisers, and executives to design innovative group health strategies that measurably improve health outcomes and deliver a strong ROI. Recently recognized as a Rising Star by Employee Benefit Adviser, Francisco is a deeply analytical thinker, goal-oriented problem solver, and lifelong learner. Starting from their own experience, they share some powerful tips to make your Nonprofit more effective. Listen in now and be informed. Struggling to move your Non-profit forward? Join the Nonprofit Alliance, a mastermind group launched by Travis, where we talked with nonprofit leaders and branding experts on how to stand out among the crowd! Conversation Highlights: [02:51] How to get people involved in your mission? [05:37] What is the reason behind raising money for your Nonprofit? [08:01] A good story behind a good cause! [13:32] Getting the word out….. [16:23] We don't see behind the scenes, we only end up seeing the finished product. [18:12] Retaining the alumni. [21:56] Giving them a reason to come back!  [24:40] How to craft Micro Content?  [29:08] Strategic Partnerships and getting involved with Logo Organizations  [32:50] Be resourceful with the resources you have.  [34:28] You don't have to have all the answers. Remarkable quotes: "If you wanna go fast, go alone! If you wanna go far, go in a group!” “They don't know you if they can't find you.” “The more people we have, the more our voice grows stronger.” Special Reminder: Join the Facebook mastermind group launched by Travis and get a chance to win a $200 donation for your Nonprofit.* *The Rules for the Giveaway could be found at facebook.com/groups/nonprofitarchitect Bio Francisco Oller is the Digital Operations and Marketing Specialist for BeniComp Health Solutions, a health tech company in the insurance space. He is also an active civic member, community builder, and advocate of lifelong learning. He is the Marketing Chair for the University of Tampa's Board of Counselors, on the Digital Marketing Advisory Board Member for The University of South Florida, and involved with Emerging Leaders of Tampa Bay. Earlier this year Employee Benefit Adviser recognized him as a Rising Star and recently he was named a LinkedIn Sales Star. He holds a B.S. in Management from Providence College and an MBA with a Marketing concentration from the University of Tampa. Contact Infomration follergarcia@gmail.com Linkedin: https://www.linkedin.com/in/francisco-oller-garcia/ Twitter: https://twitter.com/vitamincisco Instagram: https://www.instagram.com/vitamincisco/ Nonprofit Architect Podcast Links Website: http://nonprofitarchitect.org Community: ttps://www.facebook.com/groups/NonprofitArchitect

Everybody has been through struggles in their lives; we have all experienced some sort of pain, and have needed the courage and belief in ourselves to overcome them. But what about those who have had to overcome struggles from birth?Francisco Oller-Garcia was born with a physical disability, resulting in his inability to use his legs. This disability could have ruined his life, but instead, he used this as a challenge to become, as he calls it, a "beacon of light."Francisco has become the Digital Operations and Marketing Specialist for BeniComp Health Solutions, a health tech company in the insurance space. He is also an active civic member, community builder, and advocate of lifelong learning. He is the Marketing Chair for the University of Tampa's Board of Counselors, on the Digital Marketing Advisory Board Member for The University of South Florida, and involved with Emerging Leaders of Tampa Bay. Earlier this year, Employee Benefit Adviser recognized him as a Rising Star, and recently, he has named a top 10 Marketing Operations leader by Chatfunnels and a Linkedin Sales Star. He holds a B.S. in Management from Providence College and an MBA with a Marketing concentration from the University of Tampa.True inspiration comes from the light which resonates from within; Francisco demonstrates this more than anyone, with his beaming soul and light-hearted humor, Francisco goes above and beyond to show the world that you can overcome anything, and it all starts with your mind.Screenshot this episode & tag @TheWhyPowerPodcast & @VitaminCisco to share with us your takeaways on Instagram... and WHEN something shakes you internally - make sure to add #WhyPower and #YourHyperconsciousWomen to get a shoutout! Write a review on Apple Podcasts and share with your friends to start the conversation to increase your WhyPower in your communities.Stay Grounded. Stay WhyPower-ed!-E&B________________________________Episode Resources:Connect with Cisco onInstagram: https://www.instagram.com/vitamincisco/Twitter: https://twitter.com/vitamincisco?lang=enLinkedIn: https://www.linkedin.com/in/francisco-oller-garcia/_________________________________Become "Whyzer" with these firecrackers - Emilia and Bianca know how to get real, be authentic and cover all angles to deliver to you not necessarily what you want to hear, but what you need!Don't waste another minute of your life without consciously acting from your WhyPower... let this podcast be your guiding post - and tune in every week with episodes dropping every Thursday morning at 7:00AM EDT. Make it a part of your weekly routine and level-up your entire life by listening in, turning it up, and taking consistent action.Website: www.TheWhyPowerPodcast.comInstagram: https://bit.ly/3e6ProUFacebook: shorturl.at/xyK26Evolve Ventures Society: https://bit.ly/3FY9kMJText: "WhyPower" to 31996Emilia: https://bit.ly/3u2viftBianca: https://bit.ly/3o0q6EK***Leave them a 5 star review if you felt their energy, became inspired, or felt as though value was added to your life!Take the survey to teach E&B what you want to hear more about, what resonated with you in this episode, or what you wish you heard more of: http://shorturl.at/dNOSW(Stay tuned for next Thursday's Episode, "How to Take Control of Your Body")

In this episode, my guest Francisco Garcia explains his own journey in life and how having a disability did not stop him from crushing his goals in life. Francisco kept pushing forward despite being in a wheelchair for most of his life.  He's going to talk about his childhood challenges and how he wasn't like his peers growing up but tried to look for the best in every situation. Francisco had to hone in on his talents and to keep moving forward despite the challenges he faced in life from the day he was born.  This is a really truly inspirational episode you don't want to miss!  Francisco Oller is now a Digital Operations and Marketing Specialist for BeniComp Health Solutions, a health tech company in the insurance space. He is also an active civic member, community builder, and advocate of lifelong learning. He is the Marketing Chair for the University of Tampa's Board of Counselors, on the Digital Marketing Advisory Board Member for The University of South Florida, and involved with Emerging Leaders of Tampa Bay. Earlier this year Employee Benefit Adviser recognized him as a Rising Star and recently he was named a top 10 Marketing Operations by Chatfunnels and a Linkedin Sales Star. He holds a B.S. in Management from Providence College and an MBA with a Marketing concentration from the University of Tampa. --- Support this podcast: https://anchor.fm/oncallempath/support

In this episode, Santosh is joined by Drew McElroy, Co-founder and Chairman of Transfix. Santosh and Drew's discussion revolves around the Transfix story and harmonizing physical and digital operations. The conversation included:Transfix's origin story (1:35)Applying software to create a competitive advantage and drive people toward the future (5:05)With every segment of the supply chain being digitized, where is the digitalization really accelerating? (9:10)Learning to harmonize the digital and the physical to become a world-class 3PL (14:14)Addressing criticism of margins in digital freight brokerage and driving value (18:30)Full truckload vs. less than truckload and using to AI to solve problems (28:05)Challenges of going from a start up to a scale up and evolving as a co-founder and CEO (38:41)Drew McElroy co-founded Transfix in 2013 with the goal of creating a simpler, smarter and more sustainable freight ecosystem. Learn more about Transfix at transfix.io.About The Future of Supply Chain:During each episode of The Future of Supply Chain, we sit down with a different entrepreneur, investor, or industry veteran to discuss their story, views on the industry, and how we can collectively build the future of supply chain together.