The Restaurant Growth Show

In this episode, we sit down with Chris Wizner, CEO of Vivid Candi, a leading marketing agency with over 20 years of experience specializing in the food industry. Learn about Chris's inspiring journey from a Taco Bell paycheck to spearheading Vivid Candi, and discover game-changing marketing tactics that can help your restaurant thrive. This episode covers the power of artificial intelligence in marketing, the common mistakes restaurants make, effective strategies for Google ads, and the incredible impact of influencer marketing. Don't miss out on essential tips and insights to supercharge your restaurant's growth! 05:15 AI in Restaurant Marketing 14:07 Common Marketing Mistakes in Restaurants 22:39 Year-Round Private Party Opportunities 23:43 Common Mistakes in Restaurant Marketing 24:20 Influencer Marketing for Restaurants 32:51 Effective Google Ads Strategies ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode, hosts sit down with Jason Radisson, CEO and founder of Movo. Jason shares his journey from blue-collar work to leading successful tech ventures like Uber and 99 Taxis, and how he's now focusing on enhancing hiring, engagement, and retention for frontline workers in the restaurant and hospitality industry through Movo. They discuss the impact of technology on workforce management, the future of automation in hospitality, and how restaurant owners can streamline operations to drive growth and efficiency. Don't miss this insightful conversation packed with practical tips for embracing technology in your business. 01:55 Improving Hiring and Retention with Technology 05:32 Scheduling and Workforce Management Innovations 15:10 Scaling Companies: Lessons from Uber and 99 Taxis 19:52 Creating a Motivated and Engaged Workforce 32:05 Future of Technology in Hospitality ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode, we are joined by Abhinav Kapur, co-founder and CEO of Bikky. Abhinav discusses his transition from finance to the tech startup scene, inspired by the challenges he witnessed in his mother-in-law's restaurant. He delves into how Bikky helps restaurants transform raw customer data into actionable insights to drive revenue growth. Abhinav explains the importance of understanding customer behavior, the impact of third-party data, and how AI is shaping the future of restaurant analytics. Don't miss this insightful conversation packed with valuable advice for restauranteurs looking to thrive in a digital-first world. 00:33 Abhinav's Background and Startup Journey 01:22 The Birth of Bikky 03:44 Impact of the Pandemic on Restaurants 05:01 Transition from Finance to Tech 10:18 How Bikky Helps Restaurants 12:47 Customer Data Insights and Analytics 16:55 Challenges and Opportunities in Restaurant Tech 31:35 Future Developments and AI in Bikky ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode we chat with Erika Wasser, CEO and co-founder of Prospr, a platform dedicated to optimizing restaurant team management. Erika shares invaluable insights into reducing employee turnover, enhancing team communication, and leveraging technology for operational efficiency. Drawing from her vast experience, she offers practical advice for restaurateurs on building stronger, more engaged teams. Learn about Prospr's innovative solutions such as flexible scheduling, automated task management, and celebratory features that boost morale. Discover how digital tools can support managers in deskless industries, improve retention, and the future landscape of workforce management technology. Tune in for a deep dive into the challenges and solutions of running successful multi-unit operations. 03:16 Challenges in Communication and Management 04:50 The Role of Technology in Workforce Management 06:11 Features and Benefits of Prosper 10:55 Automating Checklists with Prosper 11:33 Implementing Prosper in a Fast-Paced Environment 12:43 Enhancing Employee Satisfaction and Accountability 14:31 Handling Tech-Averse Employees 15:13 Comparing Prosper with 7 Shifts 16:30 Incorporating AI and Machine Learning 17:35 Future of Workforce Management Technology 19:13 Final Thoughts and Advice for Restaurateurs ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode, Jason E Brooks shares essential strategies for effective communication and feedback in training restaurant staff. Learn about the distinct training needs of front and back-of-house teams, the power of role-playing, and overcoming language barriers. Discover the importance of real-time feedback, positive reinforcement, and regular one-on-one meetings in boosting staff confidence and operational consistency. Get practical tips on leveraging digital tools and KPIs for training success across multi-location franchises and foster a culture of open feedback and continuous improvement. Tune in for valuable tips to elevate your leadership approach and enhance service quality in your restaurant. 01:27 Five Key Ways to Improve Communication 05:52 Adapting Training to Experience Levels 09:14 Tailoring Feedback for Different Roles 14:50 Overcoming Communication Barriers 18:18 The Importance of Real-Time Feedback in Food Safety 19:28 Differentiating Real-Time and Planned Feedback 20:25 Building Confidence Through Positive Feedback 22:37 Digital Training for Consistency Across Locations 27:49 The Role of Data in Effective Training 29:38 Creating a Culture of Feedback ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode, hosts are joined by MaryBeth Maskovas, a data expert with a decade of experience in the restaurant and QSR industry. MaryBeth shares insights on harnessing data to tackle challenges in data implementation, customer loyalty, and marketing technology. She emphasizes understanding unique restaurant challenges, the critical role of personalized customer experiences, and the importance of leveraging AI in the evolving MarTech landscape. The discussion also covers MaryBeth's contributions to the RTN deliverables like 'Winning the Customer' project and the Restaurant Technology Network Capabilities Framework, offering strategic guidance for businesses aiming to optimize their operations and marketing efforts. 02:28 Challenges in Data Implementation for QSRs 07:01 Effective Strategies for Customer Loyalty Programs 15:19 Marketing Technology Trends in QSRs 19:06 RTN Projects and Their Impact 25:41 Future of Data and Technology in QSRs ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode, cash flow expert Kirsha Campbell shares her extensive knowledge on managing restaurant finances. With 15 years of experience, Kirsha discusses key financial challenges such as food and labor costs, managing cash flow, setting up recession-proof systems, and the importance of financial literacy for restaurant owners. Tune in to gain valuable insights and practical tips to ensure your business's long-term success and growth. 01:58 Key Financial Challenges for Restaurants 04:26 Setting Up Recession-Proof Systems 08:32 Common Budgeting Mistakes and Solutions 13:42 Planning for Long-Term Growth 16:52 The Importance of Financial Literacy 22:25 Adapting to Industry Changes ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode, Chef David Burke shares his incredible journey through the culinary world, from starting in the 1970s to running over 20 successful restaurants. Burke discusses his unique Himalayan salt dry aging process, the challenges faced during the pandemic, and how he expanded his restaurant empire during that time. Known for his inventive approach to blending creativity with tradition, Burke also talks about the importance of giving back to the community and nurturing new culinary talent. 02:57 Balancing Tradition and Innovation 06:31 Expanding During the Pandemic 09:09 The Himalayan Salt Dry Aging Process 15:32 Embracing Culinary Diversity 18:13 Changing Trends in the Culinary World 19:01 The Role of Chefs in Community Support 19:47 Challenges and Joys of the Culinary Profession 24:10 Maintaining Consistency Across Multiple Restaurants 29:47 Future Projects and Expansion Plans 33:08 Advice for Aspiring Chefs ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode of the Restaurant Growth Show podcast, hosts Gordon and Jose are joined by Kirk Mauriello, founder of Profit Cookers. Kirk shares his journey from Staten Island to establishing a successful company that aids restaurants in increasing profits through virtual kitchens and innovative food delivery models. The discussion highlights the evolution of virtual kitchen technology, its impact driven by COVID-19, and the current consumer behavior of prioritizing convenience. Kirk provides insights on integrating virtual brands into existing restaurant models, strategies for improving profitability, and the benefits of dynamic pricing solutions. Kirk emphasizes the importance of selling more to grow a business while maintaining profitability through smart pricing and leveraging technology like consolidation tablets. This episode is packed with actionable advice for restaurant owners looking to adapt and thrive in a rapidly changing industry landscape. 02:20 The Rise of Virtual Kitchens 03:58 Technology's Role in Virtual Kitchens 05:37 Strategies for Restaurant Success 06:59 The Power of Virtual Brands 11:13 Maximizing Restaurant Profitability 21:31 Future of Virtual Kitchens and Technology 26:01 Understanding the Pennies Business 26:41 The Cost of Marketing and Virtual Brands 27:07 The Power of Online Orders 27:52 Exploring the Online Space 28:23 Connecting with Kirk 29:05 Customizing Menus for Profit ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode, we chat with Naomi West, an award-winning email marketing strategist, about effective email marketing strategies for the hospitality industry. Naomi shares her impressive background in email marketing and explains how restaurant owners can utilize email campaigns to boost customer engagement and sales. We delve into the importance of clear subject lines, automated welcome messages, and personalized content for restaurant chains. Naomi also provides actionable examples and pro tips on how to maximize the potential of email marketing. Whether you're a small restaurant or a large hospitality group, this episode is packed with valuable insights to help you grow your business. Don't miss out! 01:35 Naomi West's Background and Expertise 03:49 Importance of Email Marketing for Restaurants 08:15 Building and Growing an Email List 15:30 Effective Email Content and Subject Lines 20:37 Automated Email Campaigns and Retention Tactics 30:12 Personalizing Email Campaigns for Chains 34:54 Key Metrics for Email Marketing Success ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode we sit down with Joe Carlucci, owner of Valentina's pizzeria in Madison, Alabama. Join us as Joe, a nine-time world pizza champion and two-time Guinness world record holder, shares his incredible journey in the pizza industry spanning over 35 years. Discover the secret ingredients to his award-winning pizzas, his approach to creating a strong team culture, and the innovative strategies that have made Valentina's one of the top pizzerias in the U.S. Joe also delves into the importance of being open-minded, investing in your employees, and how he successfully navigated the challenges of opening during the pandemic. Whether you're a restaurateur or a pizza lover, this episode offers valuable insights and inspiration. 00:30 Joe Carlucci's Journey in the Pizza Industry 00:54 World Pizza Championships and Guinness Records 02:20 Gordon Ramsay and Media Appearances 03:19 Building Valentina's Pizzeria: Lessons from Failure 05:38 The Art of Pizza Acrobatics 06:05 Award-Winning Pizzas: Ingredients and Techniques 07:54 Creating a Positive Work Culture 13:28 Managing Growth and Reinvestment 15:30 Delivery, Takeout, and Pandemic Challenges 16:59 Building a Destination Pizzeria ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

Welcome to another episode of the Restaurant Growth Show Podcast! In this episode, we sit down with Kenny Rose, Founder and CEO of FranShares, a Chicago-based startup that allows individuals to invest in franchises with as little as $500. Kenny discusses the opportunities and challenges in the trillion-dollar franchising industry, shares his entrepreneurial journey, and provides valuable insights into evaluating franchise partnerships. We also delve into the importance of community engagement and the potential of fractional franchising investments. Tune in for an engaging conversation filled with expert advice for aspiring franchisees and entrepreneurs. 03:01 The Concept and Impact of FranShares 05:53 Evaluating Franchise Opportunities 11:30 Success Stories and Key Factors 13:38 Future Trends in Franchising 18:18 Common Mistakes and How to Avoid Them 20:36 Funding and Support for Franchisees ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode we welcome Yianni Karapanagiotis, the founder of Kara Restaurant Group and co-host of Restaurant Punk podcast. Yianni shares his insights on the importance of consistency in building credibility, the journey of expanding from one to 14 restaurant locations, and his strategies during the pandemic. Yianni also discusses his philosophy on growth, systems, and the significance of creativity in the restaurant business. Tune in to hear about the challenges and triumphs in Yianni's career and learn valuable lessons for aspiring restaurateurs. 01:10 Discussing Consistency and Credibility 03:25 Yianni's Journey: From Dishwasher to Restaurateur 05:24 Challenges and Expansion in the Restaurant Business 07:07 Building a Team and Business Philosophy 13:08 Impact of COVID-19 on the Restaurant Industry 16:58 Financial Wisdom and Future Plans 21:05 Creativity and the Restaurant Punk Philosophy

In this episode, we feature Kasey Anton, a former Boston restaurateur turned consultant and author of the upcoming book 'Profit First for Restaurants.' With over 20 years of experience, Kasey shares her expertise on the importance of solidifying your business model and financial structure before considering expansion. From addressing food costs and labor expenses to leveraging her innovative 'Profit First' system, Kasey offers invaluable advice to help restaurants achieve financial success while maintaining growth readiness. Don't miss this episode packed with actionable insights and real-life success stories! 05:18 Understanding Financial Health Before Expansion 06:32 Key Indicators for Restaurant Growth Readiness 10:03 Building a Solid Restaurant Business Model 13:48 Addressing Third-Party Delivery Costs 15:52 Optimizing Current Operations for Growth 20:21 Introducing the Profit First System 20:45 Understanding the Business Model 21:11 Managing Cash with Bank Accounts 22:35 Allocating Funds to Different Accounts 23:21 Gamifying the System 24:30 Immediate Financial Insights 28:08 Success Stories and Case Studies 30:43 The Importance of Detailed Cost Analysis ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode, our guest Jason E. Brooks, with over 30 years of experience in the hospitality industry, discusses key number seven from his book, Every Leader Needs Followers: 'Never. Stop. Training.' Jason dives into effective strategies for implementing ongoing training programs, balancing daily operations, and measuring training effectiveness. Discover why perpetual learning is crucial for restaurant success, how to embed training into daily operations, and the impact of continuous training on staff retention and performance. 00:19 Discussing Key Number Seven: Never Stop Training 05:08 The Importance of Continuous Training in the Restaurant Industry 09:10 Challenges and Solutions for Implementing Ongoing Training 16:19 Training's Role in Reducing Turnover and Increasing Retention 31:25 Common Training Mistakes and How to Avoid Them ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode of the Restaurant Growth Show podcast, we are joined by Mike McGloin, a growth strategist and founder of the Food for Thought Network, and owner of Fuse, a marketing agency specializing in food and beverage. Mike shares his journey from Yorkshire to leading innovative marketing projects in the U.S., and delves into the complexities of AI in marketing. We explore the challenges faced by restaurant tech companies in differentiating themselves in a crowded market and discuss key strategies, such as building trust and empathizing with restaurateurs. Learn how genuine human interaction and effective use of AI can make a significant impact. Tune in for an in-depth conversation packed with valuable insights and practical advice. 00:46 Mike McGloin's Journey in Food and Beverage 02:14 Marketing Technology Challenges 02:57 Standing Out in a Crowded Market 06:07 Building Trust with Digital Communication 08:07 Evaluating and Choosing the Right Technology 21:21 The Importance of Human Interaction ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode, hosts Gordon and Jose welcome seasoned restaurateur Peter De Bruyn, who shares his 30 years of experience in the industry. Peter, the executive chef at the Strathcona Hotel and board chair at the BC Restaurant and Food Services Association, dives into hot topics like tipping culture, California's minimum wage hike, and how restaurants are navigating increased costs. He also discusses the challenges related to labor shortages, food supply issues, and the impact of recent CRA and WorkSafe regulations on tipping practices. Tune in for valuable insights and strategies for restaurant owners and operators. 01:22 Peter De Bruyn's Background and Career 03:24 Changes in the Restaurant Industry 05:09 Impact of Minimum Wage Increases 14:20 Tipping Culture and Challenges 18:18 No Tipping Policy: Pros and Cons 27:34 Managing Tips and CRA Regulations ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode of the Restaurant Growth Show Podcast, industry veteran Jason E. Brooks returns to share invaluable insights from his over 30 years of experience in hospitality. Jason breaks down the five crucial keys to transforming restaurant management, which spell out the acronym MODEL: Master your KPIs, Owner-like Orientation, Delegate by Creating Mini GMs, Engage with One-on-Ones, and Leading with the Right Mindset. Alongside practical steps, Jason discusses how to effectively engage with team members, the importance of coaching, and the benefits of delegating tasks. The conversation also dives into topics like grill tips, the significance of acronyms, and more. Tune in to gain actionable strategies to enhance your restaurant operations and empower your team. 02:16 Introduction to the Five Keys 02:52 Key 1: Master Your KPIs 08:39 Key 2: Owner-Like Orientation 16:19 Key 3: Delegate by Creating Mini GMs 22:46 Challenges in Leadership and Team Engagement 24:46 The Importance of One-on-One Meetings 26:57 Delegation and Building Trust 30:01 Managing vs. Leading vs. Coaching 36:14 Practical Steps for Restaurant Managers ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode of the Restaurant Growth Show podcast, Savannah Seydel, VP of Sustainability and Impact at Better Earth, shares practical insights on reducing costs, minimizing food waste, and implementing sustainable practices in restaurants. Savannah discusses her journey to Better Earth, the company's recent B Corp certification, and their innovative Climate Smart Packaging Collection. She also explores strategies for engaging restaurant staff in sustainability initiatives, key packaging legislation for 2024, and the impact of compostable packaging on consumer perception. 00:39 Savannah's Journey to Better Earth 02:41 Better Earth's B Corp Status and Climate Smart Packaging 05:05 Creating Zero Waste Ambassadors in Restaurants 08:26 Key Packaging Legislation for Restaurateurs 15:23 Consumer Perception and Packaging Impact ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode of the Restaurant Growth Show Podcast, hosts Gordon and Jose welcome Brent Beattie, VP of Product at 7shifts, to discuss the latest 7shifts industry study focusing on what restaurant employees want in 2024. Dive into practical strategies for improving employee motivation, reducing turnover, and fostering long-term careers in hospitality. Brent shares his diverse background, insights on integrating new technologies in restaurants, and how to balance pay and coworker relationships effectively. Learn how proper planning, use of technology, creativity, and communication can transform restaurant operations and enhance employee satisfaction. 03:06 Adoption of Technology in Restaurants 05:38 Key Findings from the 2024 Employee Report 07:15 Strategies for Boosting Employee Motivation 10:32 Balancing Pay and Coworker Relationships 15:43 Addressing Low Pay and Tough Managers 18:57 Gen Z Workers and Their Expectations 22:52 Supporting Long-Term Careers in Hospitality 26:23 7shifts' Role in Easing Management Challenges ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this special episode of the Restaurant Growth Show, we share our experiences from the recent Collision Conference 2024 in Toronto. Join us as we delve into the latest in artificial intelligence, new technologies, and important connections we made that can help restaurant owners grow their business. Hear firsthand insights from our team as we discuss AI-driven security, the future of AI in the restaurant industry, and innovative solutions from leading companies like Heartland POS, Seven Shifts, and MarginEdge. Tune in to learn more about how these advancements can shape the future of restaurants. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode, we dive deep into restaurant financial management with Tim Sernett, CPA, and founder of Financial Optics. Tim shares his 30+ years of experience, focusing on enhancing operational efficiency and profitability for independently owned restaurants. The discussion covers essential financial strategies, the importance of detailed menu costing, mastering prime costs, the impact of technology, and the significant role of financial planning in navigating economic uncertainties. If you're a restaurant operator looking to boost your profitability, this episode is a must-watch! 02:15 Focusing on Restaurant Financial Management 05:24 Granular Profitability Analysis 09:37 Mastering Prime Costs 11:30 Embracing Technology in Restaurants 15:12 Resilience and Adaptability During Economic Uncertainty 20:48 Future Financial Challenges and Opportunities ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links:  Spotify:  https://open.spotify.com/show/0QSepx7a9NnMM8MTqDppWi Apple Podcast: https://podcasts.apple.com/us/podcast/the-restaurant-growth-show-podcast/id1646107178 Google: https://podcasts.google.com/feed/aHR0cHM6Ly9hbmNob3IuZm0vcy9iMTM3MjgzMC9wb2RjYXN0L3Jzcw Amazon: https://music.amazon.com/podcasts/0087e671-d9c9-4c45-a430-51b1305b2994 RSS: https://anchor.fm/s/b1372830/podcast/rss Leave your suggestions for new topics in the comments! We read every single one.

In this milestone 5th episode of the Restaurant Growth Show Podcast, our host welcomes back hospitality expert Jason E. Brooks to discuss essential strategies for driving sustainability in restaurants. With over 30 years of experience, Jason shares insights on reducing food waste, implementing energy-efficient practices, and leveraging data for better operations. Tune in for practical steps on improving sales forecasting, minimizing food waste, and adopting AI technologies—all aimed at creating more sustainable and profitable restaurant environments. 00:35 Celebrating Jason's Fifth Episode 01:16 Discussing Sustainability in Hospitality 02:52 Importance of Data in Sales Forecasting 13:23 Reducing Food Waste in Restaurants 18:55 Implementing Energy Efficient Practices 22:47 Training Staff on Sustainability 26:42 Leveraging AI for Sustainable Operations ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode, we dive into the innovative world of cooking shows with Lenzy Ruffin, a U.S. Army veteran turned cooking show advisor. Lenzy shares his journey from an Army officer and IT professional to an entrepreneur helping chefs turn their culinary skills into vibrant lifestyle brands on YouTube. He offers invaluable insights on how to start a YouTube cooking channel, the essentials for filming, the importance of email marketing, and the steps to turn your show into a business. This episode is packed with practical advice for chefs looking to leverage their cooking talents to build an engaged audience and generate new revenue streams. 00:57 Lenzy's Journey: From IT Professional to Entrepreneur 03:49 The Birth of a Cooking Show 04:58 The Impact of the Pandemic on the Culinary World 06:52 The Power of Email Marketing for Chefs 10:44 Launching Your Own Cooking Show on YouTube 14:02 Batch Recording for Consistent Content 14:25 Establishing a System for Consistency 15:04 Building a Lifestyle Brand 16:49 Incorporating Your Business into Your Show 17:34 Promoting Your Business Through Your Show 21:18 Engaging Your Audience and Building Relationships 25:05 Essential Equipment for Filming Cooking Content ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode Jose discusses the crucial role of POS systems in the restaurant industry. He covers the advancement of POS technology, integration with CRM systems for personalized customer service, staff management tools, strategic tech stack integration, and the benefits of dynamic pricing. Jose emphasizes the importance of combining technology with leadership to enhance both employee and customer experiences. He also invites viewers to check out the podcast featuring Jamie Griffiths from Consult to Grow for additional insights. 00:10 The Evolution of POS Systems in Restaurants 01:05 Maximizing Customer Loyalty with CRM Systems 02:00 Empowering Your Team with Staff Management Tools 02:49 Strategizing with Tech: Integration for Competitive Edge 03:30 Leveraging Dynamic Pricing for Profit Maximization 04:30 Why Technology Matters for Your Restaurant's Growth 04:39 Join Our Journey: Insights and Expertise for Your Success ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode, we sit down with Jamie Griffin, a renowned restaurant growth strategist and advisor. Jamie shares his journey from deep South Louisiana to becoming a key player in scaling Raising Cane's. He discusses the profound impact of advanced POS systems on operational efficiencies, the critical role of data and analytics in strategic decision-making, and the importance of CRM systems in enhancing customer loyalty. Jamie also delves into the challenges and benefits of dynamic pricing and the necessity of soft skill development for managerial staff. Tune in to gain valuable insights on growing and optimizing your restaurant business. 00:31 Jamie Griffin's Background and Journey in the Restaurant Industry 01:48 The Evolution of POS Systems in Restaurants 03:46 Leveraging Data and Analytics for Restaurant Growth 05:48 The Impact of CRM Systems on Customer Loyalty 07:32 Exploring Loyalty Programs in the Restaurant Industry 13:14 The Role of Employment Management Software in Staff Satisfaction 17:30 Technological Solutions for Overcoming Growth Hurdles 22:17 Dynamic Pricing in the Restaurant Industry ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

Jose addresses the hesitation many restaurant owners feel towards price adjustments due to fear of customer backlash and the complexities involved. He suggests a proactive approach, including regular reviews of costs, analyzing profit margins, benchmarking against competitors, transparent communication with customers, employing dynamic pricing, and testing new prices gradually. These strategies not only ensure a restaurant's profitability but also its quality of service and adaptability to changing market conditions. 00:30 Challenges and Fears of Price Adjustment 01:21 Strategic Planning for Price Updates 01:37 Key Indicators for Price Adjustment 02:18 Proactive Strategies for Profitability 02:43 Practical Advice for Updating Prices 03:35 Embracing Dynamic Pricing 04:54 Conclusion: Maintaining Healthy Margins ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

On this episode of the podcast, Jim Taylor, founder and CEO of Benchmark60, shares his innovative insights into restaurant productivity and staff management. Recognized by the International Hospitality Institute as a top global social media influencer in hospitality for 2024, Jim discusses his mission to transform the hospitality industry into a desirable career path. He delves into strategies for improving restaurant operations, including increasing guest counts, boosting profits, enhancing productivity, and improving workload for better staff retention. The conversation also covers trends and challenges in the industry, including the use of technology and the importance of mental health, and provides actionable advice for restaurants looking to manage labor costs effectively and improve overall business sustainability. 00:47 Jim Taylor's Journey: From Bartender to Industry Innovator 01:59 Insights from the Restaurant Canada Show: Trends and Mental Health 06:50 The Power of Productivity and Workload Management in Hospitality 14:42 Rethinking Labor Costs and the Importance of Employee Well-being 15:35 Revolutionizing Restaurant Metrics: The Power of Covers Per Labor Hour 16:55 Navigating Labor Costs with Precision: A New Management Approach 18:17 Harnessing Data for Restaurant Success: Real-World Applications 22:25 Beyond Data: Human-Centric Solutions for Business Improvement 23:31 Embracing Technology and Empathy in Restaurant Management ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode of the restaurant growth show podcast, we sit down with David Dittenber, an entrepreneur with over 25 years of experience in the restaurant industry, to discuss his journey from starting as a dishwasher to creating BYOD, an operational management platform that uses AI to provide real-time predictive data for restaurateurs. Dittenber shares his insights on integrating technology with traditional business models, the importance of aligning people, process, and technology for successful innovation, and how BYOD and its virtual assistant Mabel are transforming daily operations in restaurants. The conversation also covers the challenges and benefits of adopting new technologies in the restaurant industry, the role of predictive analytics in restaurant management, and effective marketing strategies for attracting and retaining customers. Additionally, Dittenber highlights the significance of cloud-based point of sale systems and offers advice on fostering innovation within teams. 00:12 Unveiling BYOD: Revolutionizing Restaurant Management 03:12 The Genesis of BYOD and Mabel: A Tech Solution for Restaurants 08:01 AI and Machine Learning: Enhancing Decision-Making in Restaurants 11:32 The Essential Tech Every Restaurant Needs: Cloud-Based POS 13:17 Balancing Tried and True Technologies with New Innovations 18:20 Harnessing Predictive Analytics in Restaurant Management 18:33 The Realities of Implementing AI and Data Analytics 23:08 Navigating Post-Pandemic Changes and Staff Turnover 25:12 Leveraging Technology for Customer Loyalty and Marketing 26:08 Innovative Use of Technology to Enhance Customer Experience ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode Jose discusses the immense value of attending trade shows for restaurant owners. Jose shares personal anecdotes, including encounters with celebrities like Donald Trump and the vital insights gained from these events. Trade shows are highlighted as essential for staying competitive through innovation, adopting the latest technology, and networking. The upcoming episode will feature Jim Taylor, CEO of Benchmark 60, discussing innovative labor and retention strategies learned from the Restaurant Canada show. Jose emphasizes trade shows as a source for culinary ideas, technology updates, and strategic insights to help restaurateurs not only stay ahead but become leaders in their community. 00:10 Celebrity Encounters and the Value of Trade Shows 00:26 The Competitive Edge: Innovation and International Trade Shows 01:54 Why Attend Trade Shows? The Unbeatable Benefits 02:32 Introducing The Restaurant Growth Show 02:49 Next Week's Highlight: Labor and Retention Strategies with Jim Taylor 03:13 The Cost of Labor Turnover: Insights and Strategies 04:12 The Ultimate Guide to Leveraging Trade Shows ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode of the Restaurant Girls Show podcast, the show welcomes Matt Plapp, CEO of America's Best Restaurants, to discuss the importance of digital marketing in the restaurant industry. Matt shares insights on why many restaurants have yet to leverage current digital marketing tools and emphasizes the importance of enhancing marketing strategies through technology. He discusses the potential of automation and AI to streamline marketing efforts and improve customer engagement. Matt also stresses the value of collecting and utilizing customer data to personalize marketing efforts. The conversation includes practical advice for restaurant owners on adopting technology and marketing innovations to grow their businesses. 01:03 Matt Plapp on Embracing Digital Marketing in Restaurants 01:58 The Challenge of Adopting New Technologies 03:34 The Importance of Stepping Out of Day-to-Day Operations 04:51 Embracing Technology and Marketing for Growth 06:30 Success Story: Tacos Don Hector's Marketing Triumph 08:25 Strategic Partnerships and Long-Term Commitments 09:08 The Importance of Treating Vendors with Respect 09:47 The Power of Relationship Over Transactions in Business 09:56 A Case Study: The Impact of Marketing Automation on Sales 10:53 Embracing Sales Reps and the Value They Bring 11:34 The Game-Changing Potential of Marketing Automation for Restaurants 14:36 Harnessing Customer Data for Tailored Marketing 18:10 Connecting with Matt and Closing Thoughts ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode of the Restaurant Growth Show podcast, celebrated speaker, coach, and author Jason E. Brooks shares insights on the importance of investing in training to improve profitability and team performance. Jason discusses strategies for developing a consistent and adaptable training program that aligns with business goals, the significance of annual training evaluations, and the role of technology in enhancing training efficiency. He emphasizes creating a never-stop-training culture, delegating responsibilities to foster leadership among team members, and the unique approach of preparing employees for transitions, even when leaving for other opportunities. Key takeaways include the imperative of aligning training with business objectives, utilizing technology like Chick-fil-A for consistent training outcomes, and maintaining a focus on long-term benefits of well-invested training programs. 00:02 Introducing Jason Ebrooks: Transforming Leadership in Restaurants 00:37 The Power of Consistency and Transparency in Business 01:29 Embracing the Walk-In Cooler Moments: A Chef's PSA 02:45 Investing in Training Without Harming the Bottom Line 07:23 The Never-Stop Training Culture: Building a Strong Team 10:34 Creative Resource Allocation and Continuous Training Impact 16:35 Adapting Training Programs for Flexibility and Growth 20:54 The Importance of Offboarding and Continuous Learning 23:04 Closing Remarks and Where to Connect with Jason Ebrooks ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

This episode features a discussion with Jason Brooks, author and hospitality veteran, who recently attended the bar and restaurant expo in Las Vegas. He shares insights into the latest trends in the restaurant industry, including the importance of mindset in leadership and the different innovations showcased at the expo. Key topics include dynamic pricing, the significance of storytelling in branding, and the latest technologies like Draft Top Pro. Jason also discusses the shift towards mocktails and premium tequilas, emphasizing the industry's focus on profitability, people development, and technological advancement to adapt to changing consumer behaviors post-pandemic. 00:55 Diving into the Bar and Restaurant Expo in Las Vegas 01:04 Keynote Insights: Leading with the Right Mindset 01:33 Exploring the Expo: Trends, Tea, and Tech 02:43 The Entertainment Scene at the Expo 04:42 Profitability and Innovation: Themes of the Expo 06:56 Top Takeaways from the Expo: Profits, People, and Storytelling 08:54 Spotlight on New Technologies: From Menus to Draft Top Pro 12:24 Environmental Considerations and Innovations 15:27 Mocktails and Premium Tequila: Beverage Trends 17:41 Looking Forward to Future Expos and Industry Growth ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

This episode of The Restaurant Growth Show features Robert Kluger, Chief Development Officer at Kura Sushi USA, discussing the brand's rapid expansion, technology-driven dining experience, and customer engagement strategies. Kura Sushi USA, known for its robot servers and conveyor belt sushi, has grown significantly since its U.S. launch in 2009. Kluger shares insights into the company's history, the role of technology in enhancing the dining experience, and strategic collaborations with popular franchises. Additionally, the discussion covers Kura Sushi's approach to customer satisfaction, loyalty programs, and the impact of technology on both front-of-house and back-of-house operations. Kluger also touches on Kura Sushi's recent foray into third-party delivery services and hints at future expansion plans. 00:02 The Rise of Kura Sushi USA: Innovation and Expansion 02:02 Behind the Scenes: Technology and Customer Experience at Kura Sushi 05:42 Exploring Kura Sushi's Unique Collaborations and Loyalty Programs 08:06 The Future of Dining: Automation, Expansion, and Customer Engagement 12:45 Kura Sushi's Strategy for Growth and Customer Satisfaction 15:54 Expanding Horizons: Kura Sushi's Plans for Delivery and International Growth To find a restaurant near you check out https://kurasushi.com/ and follow them on social at Kura Sushi USA Instagram: @kurasushi_usa Twitter: @kurasushi_usa Facebook: @kurasushiusa TikTok: @kurasushiusa

Jose introduces geofencing as a powerful technology for restaurants to engage customers with special offers the moment they enter a designated virtual area. Highlighting its effectiveness, Jose explains how geofencing surpasses traditional email marketing with a high open rate. Beyond marketing, geofencing is shown to optimize restaurant operations by alerting kitchens to prepare orders as customers approach, reducing waste and ensuring fresh, timely meals. Further, the strategy includes outsmarting competitors by targeting potential customers near rival locations with persuasive deals. Overall, geofencing offers a threefold benefit to restaurants: personalized marketing, operational efficiency, and competitive advantage. 00:00 Introduction to Geofencing for Restaurants 00:21 The Power of Timely Messages 00:29 Optimizing Operations with Geofencing 00:54 Outsmarting the Competition 01:13 The Triple Advantage of Geofencing 01:37 Closing Remarks ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode, we welcome Shawn Walchef, entrepreneur and owner of Cali BBQ, who shares his insights on leveraging dynamic pricing to grow a restaurant business. Shawn discusses his journey with Cali BBQ, the use of dynamic pricing on platforms like Uber Eats and DoorDash, and the impact it has had. He explains the difference between dynamic and surge pricing, emphasizing the importance of incremental price changes based on supply and demand. Walchef also dives into the challenges and opportunities of communicating pricing strategies to customers, the benefits of avoiding high traffic periods, and how technology can enhance customer loyalty and restaurant operations. The discussion also covers the broader implications of technology in the restaurant industry, from ghost kitchens to digital hospitality, urging restaurateurs to embrace change and stay innovative. 00:13 Introducing Shawn Walchef: A Disruptor in the Restaurant Industry 01:27 Exploring Dynamic Pricing with Shawn Walchef 02:23 The Media's Take on Dynamic Pricing and Its Impact 06:07 Communicating Price Changes and Building Trust 13:34 Leveraging Technology for Better Customer Experience 14:54 Embracing Digital Transformation in the Restaurant Industry 18:00 Shawn's Invitation: Connect and Collaborate ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode of The Restaurant Growth Show, the hosts discuss the pivotal role of Internet of Things (IoT) technology in transforming the restaurant industry with Sabina Campbell from restaurantsupply.com. They delve into the use of smart fridges, intelligent packaging, and IoT devices to reduce food waste, save money, and enhance operational efficiency. The conversation covers the various types of sensors, such as pH and ethylene, for monitoring food freshness through the entire supply chain, and how these technologies can predict spoilage and improve inventory management. Additionally, wearable tech for monitoring hygiene practices and intelligent packaging to extend food shelf life are explored. The discussion also touches on the challenges and benefits of integrating such technologies in restaurants, including cost implications of eco-friendly packaging and the potential of IoT to offer real-time insights, reduce waste, and elevate food safety. The episode concludes with insights into the future of restaurant technology and its impact on sustainability and operational efficiency. 00:35 Exploring IoT Technology in Restaurants 03:30 The Future of Food Safety and Sanitation 12:09 The Impact of Smart Technology on Food Supplies 14:38 Wrapping Up and Connecting with Sabina ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

Jose discusses the impact of AI technologies on restaurant operations following the Wendy's debacle. He highlights four main areas where AI is beneficial: enhancing food safety and online reputation through predictive technology, optimizing capacity management for better customer service, automating marketing efforts to effectively engage customers, and streamlining tip distribution to ensure fairness and reduce stress among employees. 00:00 Navigating the Noise: The Wendy's AI Debacle and Beyond 00:24 Exploring AI's Role in Food Safety and Operations 01:01 Capacity Management: AI's Answer to Kitchen Efficiency 01:51 Revolutionizing Marketing with AI Automation 02:31 Automating Tip Distribution: A New Frontier for AI 03:15 Conclusion: The Future of AI in Restaurant Management ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode the hosts welcome Matt Smolin, CEO and co-founder of hang.com, a cutting-edge omni-channel solution for brand loyalty. Matt shares his journey from finance to technology and how Hang is changing the loyalty game for restaurants by leveraging technology like AI, personalization, and gamification. He explains how traditional loyalty models are evolving beyond simple point systems, offering customers memorable experiences and personalized rewards. The conversation also covers how hang.com addresses the challenges restaurants face in understanding customer behavior across different platforms, especially with third-party delivery services. Matt touches on the potential of AI in creating more dynamic and customer-centric loyalty programs, and how hang.com empowers marketers to be more creative and impactful in their strategies. The episode concludes with insights into the future of loyalty programs and a quick plug for hang.com. 00:23 Meet Matt Smolin: From Finance to Tech Innovator 01:26 The Birth of Hang: Revolutionizing Loyalty Programs 03:10 Why Hang Shines in the Restaurant Industry 05:40 Personalization: The Future of Customer Loyalty 09:35 Gamification: Making Loyalty Fun and Engaging 14:36 The Power of AI in Crafting Personalized Experiences 18:29 Hang: A Loyalty Program for Every Restaurant 19:54 Redefining Loyalty: A Fresh Perspective ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In today's episode, the focus is on Wendy's introduction of digital menu boards and dynamic pricing, a move that was misleadingly compared to 'surge pricing' by mainstream media. This episode aims to clear up misconceptions, highlighting the differences between the two and emphasizing the benefits of such technology for restaurants. It discusses the potential of dynamic pricing to help manage costs, reduce food waste, and enhance customer service through better resource management and promotions. Jose argues that dynamic pricing not only serves to make operations more efficient but also to improve the dining experience by addressing the challenges of peak hours and food waste, ultimately making restaurants more competitive and sustainable. 00:01 The Misunderstanding of Dynamic Pricing in Restaurants 00:42 The Media Frenzy and Public Reaction 01:06 The Future of Restaurant Technology and Dynamic Pricing 01:51 Benefits for Restaurateurs: Beyond Profits 02:25 Improving Customer Experience and Managing Food Waste 03:11 Dynamic Pricing's Role in Staffing and Efficiency 03:27 Wrapping Up: A Dynamic Day Ahead ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

This episode of the Restaurant Growth Show podcast features a deep dive into brand management and crisis communications in the wake of Wendy's PR mishap concerning surge pricing. Matt Platt, CEO of America's Best Restaurants, discusses the impact of media misconceptions, the importance of dynamic pricing for restaurants, and how to effectively manage a brand's image during potentially damaging situations. Through anecdotes and expert advice, Platt emphasizes the value of authenticity, strategic communication, and staying abreast of technology and market trends to mitigate backlash and maintain a strong brand identity. 00:00 Welcome & Introduction: Navigating Brand Management Challenges 00:43 Unpacking the Wendy's PR Fiasco: Insights and Analysis 01:47 The Power of Dynamic Pricing in Restaurants 04:00 Turning Bad Publicity into an Opportunity 09:12 Embracing Your Unique Identity and Brand Voice 11:27 Staying Ahead: The Importance of Adapting to Market Trends 18:52 Navigating the Perils of Going Viral for the Wrong Reasons https://mattplapp.com/ ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode of the Restaurant Growth Show podcast, we welcome Jason E. Brooks, a seasoned hospitality professional with over 20 years of experience, ranging from a sous chef to a corporate vice president of operations. Brooks discusses his new book, 'Every Leader Needs Followers', focusing on transforming restaurant managers into hospitality leaders. He shares insights from his promotional book tour, the vital role of adaptability, accountability, and culture in leadership, and the importance of not treating customers as problems. Additionally, Brooks touches on the use of artificial intelligence in training and the potential benefits of dynamic pricing strategies. The episode concludes with Brooks' philanthropic goal to donate $30,000 to Giving Kitchen and encourages listeners to contribute towards the cause by purchasing his book. 01:06 Guest's Journey into the Podcast World 02:44 Insights into the Restaurant Industry 05:23 The Importance of Communication in Leadership 09:35 Common Mistakes in Restaurant Management 20:17 The Role of Artificial Intelligence in Hospitality 24:22 The Story Behind 'Boo Boo Sugar' 28:14 Giving Back to the Industry: The Giving Kitchen Initiative 33:05 Conclusion and Final Thoughts ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode of the Restaurant Growth Show podcast, the hosts engage in a fascinating discussion with acclaimed food reporter and author, Corey Mintz. They delve into the intricacies of dynamic pricing in restaurants and how it can impact profitability. Corey shares his insights on the humiliation faced by fast-food chain Wendy's due to their mishandling of the dynamic-pricing announcement. The hosts and Corey also discuss the potential backlash restaurants may face from customers if dynamic pricing is not implemented transparently and with consideration for customer trust. The discussion extends to issues like tipping, AI technology in drive-thrus, and the importance of restaurants reassessing their pricing strategies routinely. Towards the end, Corey talks about his personal journey and experiences with food, including his challenge of eating everything on the Tim Hortons menu. 00:00 Introduction and Guest Presentation 00:34 Corey Mintz's Unique Food Experiences 02:54 Engaging Kids with Food 04:22 The Future of Dining Out 09:11 The Impact of Dynamic Pricing 09:27 The Wendy's Debacle 13:54 The Transparency of Dynamic Pricing 19:06 The Future of Dynamic Pricing Articles and resources https://www.businessinsider.com/wendys-surge-dynamic-pricing-controversy-fast-food-cost-uber-airlines-2024-2 https://coreymintz.ca/ ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

This episode examines how recent changes in legislation altered the gig economy, particularly focusing on the impacts witnessed in Seattle and potential effects of British Columbia's Bill 48. The video discusses the unintended consequences of Seattle's law aimed at bettering gig workers' pay and working conditions. Although the law had noble intentions, it eventually led to higher costs for restaurants, increased prices for customers, reduced online orders and potential job losses. The downside revealing that beneficial intentions do not always manifest beneficial outcomes. Additionally, the episode implores all stakeholders, including governments, companies, gig workers, and third-party delivery platforms, to collaboratively participate in future legislation processes, ensuring a balance between workers' rights and business needs. Finally, the episode provides advice for restaurateurs on how to adapt to the changing gig economy landscape and stay updated on new laws and their impacts. 00:00 Introduction to the Gig Economy 00:16 The Impact of Seattle's New Law on Gig Workers 00:30 The Unintended Consequences of Good Intentions 01:47 The Importance of Stakeholder Involvement in Legislation 02:46 A Warning to British Columbia: Learn from Seattle's Mistakes 03:16 The Role of Third-Party Delivery Companies in the Gig Economy 04:03 The Responsibility of Government and Corporations 04:23 Advice for Restaurateurs Navigating the Gig Economy 04:50 The Future of the Gig Economy 05:03 Conclusion: The Future is What We Make It ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode, hosts Gordon and Jose discuss issues plaguing the restaurant industry, including labor shortages and customer expectations. They analyze a New York Times article by food reporter Corey Mintz, who proposes solutions related to tipping policies and operational models. The hosts also discuss how technology, like artificial intelligence in dynamic pricing, can be leveraged to improve profitability. They take into account examples of businesses implementing non-tipping policies and the importance of adopting innovative strategies to deal with dwindling profit margins and labor shortages. 00:00 Introduction: The Problem with Your Favorite Restaurant 00:27 Meet the Hosts: Gordon and Jose 02:30 The Current State of the Restaurant Industry 02:41 Workforce Issues and Management Challenges 11:03 Proposed Solutions: Rethinking Tipping and Customer Expectations 15:18 Dynamic Pricing: A Technological Solution 18:56 Conclusion: Embracing Change for a Sustainable Future Article referenced: https://www.businessinsider.com/restaurants-america-eating-out-crisis-your-fault-labor-shortage-tipping-2024-2

This episode discusses the rise of robotics in the restaurant industry, highlighting how McDonald's in Texas is now almost fully operated by robots. The host, Jose, notes the challenges driving this shift, such as rising wages and a tight labor market. The video also explores the implications of robotics for independent operators and smaller chains, suggesting that partnerships with tech firms could make automation affordable and scalable. Jose emphasizes the importance of innovation in the restaurant industry and encourages small establishments to consider automated solutions, like AI-driven customer service and robotic kitchen assistants. Although mainstream implementation of robots may still be a decade away, Jose advises restaurants to start planning for such eventualities. 00:41 The Motivation Behind the Robotic Shift 00:51 The Impact on Smaller Players 01:01 Examples of Automation in the Industry 01:12 The Future of Robotics in Restaurants 02:03 Conclusion: Embracing Innovation ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

This podcast dives into the ways restaurant operators can overcome current challenges, discover new revenue streams, and utilise technology. The hosts are joined by Sabina Campbell, the director of SEO and e-commerce for RestaurantSupply.com. They discuss the future of restaurant supply chains and how businesses can adapt to upcoming changes. They also talk about modernizing the kitchen, dealing with staff shortages, exploring innovative trends for new revenue sources, and how data analysis is changing decision-making process in the restaurant industry. The discussion covers latest technology trends such as IOT solutions in restaurants and more focus on customer experiences and how it's transforming the restaurant industry. 01:17 Exploring the World of SEO and E-commerce 02:33 The Importance of Backlinking in SEO 03:00 Challenges and Adaptations for Restaurants in 2024 03:55 The Role of Technology in Modernizing Restaurants 07:24 Uncovering New Revenue Sources 11:02 The Power of Data in Business Decisions 12:17 The Future of Restaurant Supply Chain ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode of 'The Jose Report', host Jose explores the increasing significance of sustainability in the restaurant industry. He discusses how consumer preference for eco-friendly practices is leading to a revolution in dining, starting from the farm and ending up on the plate. The episode also highlights the rise of the farm-to-table movement and plant-based dining options, driven by a combined purpose of reducing carbon footprints and enhancing local economies. Jose further emphasizes the industry's innovative practices against food waste and its shift towards biodegradable packaging. The episode ends with a call to action, encouraging listeners to continue pioneering ecological initiatives to not just enhance a restaurant's appeal, but also to contribute to the health of the planet. 00:32 The Journey Towards Sustainable Dining 00:56 The Rise of Plant-Based Dining 01:20 The Fight Against Food Waste 01:52 The Shift to Biodegradable Packaging 02:17 The Importance of Transparency in Sustainable Dining 02:28 Restaurants as Platforms for Change 02:39 Conclusion: The Role of Restaurants in Shaping a Sustainable Future ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode of the Restaurant Growth Show podcast, we are pleased to introduce restaurant author Jason E Brooks. Jason takes us through his impressive journey in the hospitality industry, which inspired his new book 'Every Leader Needs Followers, 10 Keys to Transform Restaurant Managers to Hospitality Leaders'. He discusses various aspects from mastering Key Performance Indicators (KPIs), to effective one-on-one restaurant meetings, to the importance of purpose and the significance of data in running efficient restaurants. Jason also shares his sense of purpose in meetings and his vision of leaving people better than he found them. The conversation also touches upon the influence of technology in the restaurant industry. Listen in for an enlightening and informative dialogue that pushes boundaries and promotes continuous evolution in the restaurant industry. 00:02 Meet Jason E Brooks: Restaurant Author and Leader 01:09 Jason's Journey in the Restaurant Industry 02:36 The Making of 'Every Leader Needs Followers' 03:54 The Transformation from Employee to Manager 05:39 The Importance of Data in Restaurant Management 07:59 The Power of Data Sharing in Restaurants 16:02 Effective One-on-One Restaurant Meetings 19:00 The Significance of Purpose in Restaurant Leadership 20:34 The Path to Achieving Your Purpose 23:26 Jason's Mission and Book Launch ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode, we dive into the concept of dynamic pricing in the restaurant world. The digital revolution has brought about this innovative strategy of flexible pricing, changing the way menus are crafted. Not only does it manage demand and inventory efficiently, but it also contributes to sustainability by reducing waste. With the help of AI and machine learning, real-time price adjustments based on various factors are now possible. However, the impact on customer loyalty and the importance of balancing profits spark conversation as dynamic pricing becomes more prevalent. The show concludes that dynamic pricing is a reflection of the industry's digitalization, paving the way for optimized, sustainable dining experiences. 00:00 Introduction to Dynamic Pricing in Restaurants 00:13 The Digital Revolution and Dynamic Pricing 00:41 Understanding Dynamic Pricing 00:58 Benefits of Dynamic Pricing 01:52 Dynamic Pricing and Customer Loyalty 02:06 The Future of Dynamic Pricing 02:34 Conclusion: Navigating the Future of Food ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.

In this episode Gordon and Jose critique the inaccurate representation of dynamic pricing in sketch perfomred by Jimmy Kimmel, emphasizing that real-world fluctuations are much more minimal. They also discuss the unfair vilification of restaurateurs in media and the importance of strategic pricing amid increasing inflation. 01:23 Discussing the Jimmy Kimmel Sketch 03:36 Analyzing the Sketch: Misconceptions about Dynamic Pricing 06:03 The Reality of Dynamic Pricing in Restaurants 08:11 Continuing the Sketch Analysis: Price Fluctuations 10:26 The Misrepresentation of Restaurant Pricing 14:06 Final Thoughts on the Sketch and Dynamic Pricing ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬  Audio Podcast Links Spotify | Apple | Google | Amazon | RSS | Download Leave your suggestions for new topics in the comments! We read every single one.