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14 episodes with i today
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2 episodes with i today
2 episodes with i today
Haslams admit to mistake in acquiring QB Deshaun Watson I The NFL's attempt to expand globally I Today's the Tush Push Vote at the NFL League Meetings in Florida.
I Today's episode explores the personal journeys ofBezad and Laura, owners of Toxyfree, Stillwater, Minnesota's only shop selling artisan-crafted, toxin-free health products. Rem guides a thoughtful discussion on their transformations through health, nutrition, and environmental awareness and how that relates to their products and passion for helping others live their best lives.Key Discussion PointsThe impact of food choices on well-beingThe importance of mindfulness and ritualsThe influence of the fashion industry on sustainabilityThe connection between nutrition and athletic performanceAdvocating for a return to real food and conscious livingKey TakeawaysChildhood experiences shape our understanding of health.Processed foods can lead to lifelong struggles with health.Nutrient-dense foods are essential for well-being.Environmental toxins can trigger autoimmune diseases.Relationships can foster personal growth and awareness.Mindfulness and rituals enhance daily living.Athletic performance is influenced by nutrition and health choices.The fashion industry often prioritizes profit over sustainability.Education is vital for making informed choices.Spirituality and health are interconnected.Chapters(00:00) Introduction and Gratitude(06:12) Bezad's Journey and Environmental Awareness(15:44) Health Curiosity and Athletic Pursuits(21:12) Philosophical Discussions and Future Directions(28:18) The Value of Simplicity and Natural Materials(33:16) The Impact of Fast Fashion on Society(39:18) The Connection Between Clothing and Energy(48:41) Evolution of Athletic Gear and Performance(54:02) The Impact of Materials on Health and Performance(59:12) The Search for Authenticity in Athletic Wear(01:08:49) Creating a Healthier Athletic Environment(01:13:56) Cultural Perspectives on Food and Health(01:21:10) Trust and Education in Nutrition(01:28:51) Innovations in Athletic Clothing(01:34:46) Merchandising and Branding in Sports(01:45:34) Grounding and Natural Living(01:50:46) Education and Awareness in Toxin-Free Living(01:55:54) Navigating Basic Life Needs(02:01:09) Redefining Success and Abundance(02:09:50) Authenticity in Business and Life(02:15:43) The Power of Kindness and Love(02:20:49) Finding Joy in Purposeful Living(02:26:56) The Spiritual Connection to Nature(02:34:28) Navigating Science and Spirituality in Modern Life(02:40:36) Closing things downLearn More About ToxyFreeVisit:www.toxyfreepath.comSponsors & Special OffersOnline Hockey Training: Score 20% off your order with codeGOLD20 at checkout
From Vinyl to Virtual: The Old Gays' Vibrant Saga of Love, Laughter, and Liberation The Not Old Better Show, Art of Living Interview Series Welcome to the Not Old Better Show on radio and podcast. Today's show is brought to you by Factor Meals and GoldCo. I'm Paul Vogelzang and The Not Old Better Show is where age is just a number, and life is a never-ending adventure! I Today, we're diving into a world where the golden years glitter brighter than ever. In this episode, we're chatting with the fabulous folks from "The Old Gays Guide to the Good Life." Imagine a treasure trove of stories, each more colorful than a rainbow flag at Pride! These aren't just any old tales; they're life lessons wrapped in laughter, love, and a little bit of sass. Remember the days when coming out was as nerve-wracking as a blind date? Well, our guests today have 'come out' stories that could turn a drama into a comedy! They've seen it all, from the disco dazzle of the '70s to the TikTok trends of today. And let me tell you, they've still got moves that would put many youngsters to shame! But it's not all fun and games. We'll delve into the poignant moments, the struggles, and the triumphs that have painted their journey in vibrant hues. From the whispers of first loves to the roars of liberation marches, their stories are a testament to living life authentically and unapologetically. So, whether you're 60, 70, or somewhere beyond, there's a spark of youth in all of us that never fades. It's time to embrace it, celebrate it, and maybe even shake a leg to it! Stay tuned as we explore the good life with The Old Gays, where every wrinkle tells a story, and every story is a badge of honor. Because here, on the Not Old Better Show, we believe in laughing more, loving fiercely, and never, ever saying die! Get ready for a journey filled with humor, heart, and a whole lot of fabulousness. This is the Not Old Better Show, and the best is yet to come! My thanks to Jessay Martin, Robert Reeves, Mick Peterson, and Bill Lyons, The Old Gays, America's beloved Queen's! Please check out "The Old Gays Guide to the Good Life." My thanks to today's sponsors, Factor Meals and GoldCo. Please support our sponsors, as they in turn support the show. My thanks to you, my wonderful Not Old Better Show audience. Please be well, be safe, and let's talk about better. The Not Old Better show on radio and podcast. Thanks to everybody, and we'll see you next week.
Today's passage is addressing a crucial area that as believer's need to have a firm understanding and comprehension of. It is centered around our salvation and the Joy we find in it. Paul's words in these verses are given as “ safeguards ” to you and I… Today's message is titled RUBBISH… JOY STEALERS…
Today's passage is addressing a crucial area that as believer's need to have a firm understanding and comprehension of. It is centered around our salvation and the Joy we find in it. Paul's words in these verses are given as “ safeguards ” to you and I… Today's message is titled RUBBISH… JOY STEALERS…
In this week's episode, I dive deep into what it was like behind-the-scenes to deliver the commencement address to the graduating class of 2022 at Elon University, my alma mater in North Carolina. This experience was undoubtedly one of the honorable moments I've ever been gifted with. I got questions from so many of you about how it went, what was going on in my head and what I experienced, I decided to record this #BTS solo for all of you! Listen to the whole speech below and let me know what you think!Watch the full (15-Min) Commencement Address HereTime Stamps:(0:30) Just You and I Today(3:20) How the Speech Went(4:45) Choosing Elon(11:55) Elderly Cab Driver Listening to My Speech(16:28) There's No Going Back Now(16:53) Conversation with My Dad(24:55) How I Was Feeling(31:30) What I Told the Students(33:05) The Impact(38:32) The Biggest Gift I Received(41:00) Doing it a Second Time(44:20) Quick Story about the Outfit(46:45) The Biggest Thing I Go Back To(55:30) Review Would be Greatly Appreciated!Follow Hilary on IG @HilaryCorna
IT'S JUST YOU & I TODAY! Felt like chatting with y'all and combined a few of the most popular Q's I've been getting lately and turned them into an episode for you - one of my favorite solo's, actually. I hope you find something in here that you needed to listen to- that's always the goal. I get into: sparking up your motivation, leaning into your feelings, my new approach to dating and how to have fun doing it, mindset shifts, what success means & more. I hope you love! Lisa (your host - come say HI!) UNWINEDING Podcast (on IG - come give us LUV) xx love u!
Thought Row Episode 3: 20 Thoughts and Ideas to Help You Stay in a Creative Frame of Mind All Day Long Quote of the Week: Energy is the key to creativity, energy is the key to life – William Shatner 20 Suggestions on how you can spark creativity: I: Today as … Continue reading Thought Row Episode 3: 20 Thoughts and Ideas to Help You Stay in a Creative Frame of Mind All Day Long →
Jenna Righi is a really dynamic person. Sure, she has a cool career, awesome social media presence and even an additional hustle that makes shiny things. The thing that really shines about Jenna though, is that all of this stuff is based on her desire to help elevate the people around her. Her day job, she helps startup companies find money. Certainly that's no easy task - but her other hustle is even cooler because Link Before You Sink helps people connect with each other. It's not just beautiful jewelry that the company ships, it's the chance to connect with a real life story of somebody else. In a world where social media likes are more important to people than handshakes, Jenna's business is seeking out private stories to share with other people. Guess what? It's created an incredible thing. You'll have to tune in to the episode to hear more - including some secrets about how she stays active and what her main personal focusses are. Episode Transcription Chris Harris 00:06 What's up everybody? Thanks so much for tuning in. On today's episode of conventioNOT, we have a guest that wears many hats. Her name is Jenna Righi. She's a senior analyst at a startup company. She's a full time mental health advocate, and a full time jewelry creator and founder of link before you sink. Jen is what I call a vibrant personality. Her energy is contagious. And I mean that in a positive way. After five minutes with her, I feel like I could run a marathon. But that energy is fueled by her experiences, which include experiences of loss, pain, and finding hope. And that's where link before you sink comes into play. They may appear like a jewelry company on the surface, but it's much bigger than that. It's a support community, in a safe space for people like you and me to share our story. Enjoy the show. Ryan McDevitt 01:07 We are recording now. Everybody can hear us. Look at that. That day. On conventioNOT. We have DJ scrilla and Jenna I don't even know if I could pronounce your last name is it rig he or rig he Jenna Righi 01:25 close better than better than most it's Righi. So like our it's pronounced Rig-hi, but it's R-I-G-H-I, but it should be it looks like it would be our I-G-G-I. Ryan McDevitt 01:37 It sounds like a good like Midwestern last name is like what I imagined when I see that you know when I see polish, or I don't know that you are Eastern European. But when I see those last names, I always think of Home sweet home. But Welcome to conventioNOT that Chris was excited to introduce you to us. And I feel like we when we first talked which we usually do before we get on the show. I get all excited and then I learned all about you. But it's never fair for me to explain who you are. Could you introduce yourself to our audience? Jenna Righi 02:09 Yeah. Well, thank you so much for having me. And thanks, Chris, for the intro. So my name is Jenna. And I started link before you sink in. It was November 8 2018. So coming up higher on two years now. So it's basically a jewelry business that links or connects individuals going through similar struggles. So when you purchase a jewelry link, you receive an anonymous story of somebody going through a similar struggle and the whole purpose of it is you know, when you're in dark times to know that you're not alone. Ryan McDevitt 02:40 Wow, that's quite a deep. What seems like side hustle or started as at least a side hustle for you. Jenna Righi 02:47 It is for sure. Ryan McDevitt 02:49 Yeah. Is this your first time into the e commerce slash jewelry slash? Like nonprofit? Jenna Righi 02:58 Yeah, it is. So it's not a nonprofit. It's a for profit, but we donate back $5 for each link sold to one of our partnership nonprofits. So yeah, it's my first time in e commerce and the I started pretty much knowing nothing about jewelries which means I knew I knew nothing about metal and how metal can fade. I knew nothing about how to set up and like an e commerce store. So I pretty much taught myself and I mean still teaching myself every day. Chris Harris 03:26 Well, you know what, I guess you don't know. But I don't wear jewelry on a regular basis, like ever. Ryan McDevitt 03:32 But you don't if Jenna Righi 03:33 Nope, I didn't know that either. I'll take that moment. Chris Harris 03:37 Listen, I got your channel right now are rocking pretty much every day. Um, and it just means a lot to me knowing your story, and I kind of want to get into that. So maybe you can let our viewers know a little bit about how you got started. And really what is the meaning behind link before you think Jenna Righi 03:58 Sure. So comes obviously from a personal experience of mine so it was 2000 may 2014. I was living in South Florida at the time I had a great job was engaged and then my I lost my father he was dying of lung cancer and he passed away in May so I honestly I think I feel like she had just kind of hit the fan after he passed away my engagement pretty much crumbled thereafter. And so I moved back I mean I was I had nothing in Florida really I didn't have any my support system was in Ohio and my family's from pa but I mean I had nothing really down sell for me to stay there and no reason to stay there. But I'd have a job I've always been self sufficient. I've always paid my own bills but I mean it comes to a point where you got to kind of put your mental health first. So I it was the craziest thing I've ever done I packed up my car with just whatever fit in it shift the rest later and I just I moved in I had nowhere to stay obviously because I had no house so I moved in with my friend and her husband, they took me in and I just pretty much respect In my life from there so the reason I obviously started, I know what it's like to be at rock bottom, I know what it's like to feel like, you know, you're not alone and like you're not going anywhere. So I mean, it developed over time, but I knew I, you know, when I hit that point that if I ever got back on my feet, which I obviously have that I would make it a mission to kind of help people to know that they're not alone. I had no idea at the time it would be through jewelry, but it kind of just paved the path from there. So it definitely, you know, it was a personal experience of the why of, you know, why it came about? Oh, Chris Harris 05:35 this, that is, um, I think that's so impactful. You know, we talk about mental health now. And the The thing I like, about mental health, in that conversation is more people seem to be open to the conversation, more people seem to be vulnerable. And I feel like 10 years ago, we weren't talking about mental mental health Jenna Righi 05:59 hundred percent. Chris Harris 06:01 How have you seen, I guess, your perception with mental health change since you started this company? Jenna Righi 06:08 I mean, so much, and that, I mean, it's not even been two years now. And it's funny to watch funny is not the right word, but I have like a macho boss, and like, I know, macho people. And it's crazy to me, as soon as you let your guard down a little bit, or say like, uh, you know, as soon as I opened up about my story, I feel like the floodgates just came in of, you know, Oh, my gosh, I never told you this, I saw a therapist or I had an eating disorder, I had this. And I think that's how it kind of came about. It's like, wow, the power of vulnerability really is so powerful. It's just not talked about it was kind of like shamed on back in the day, it was a sign of weakness, maybe. And now it's something that everybody's talking about. So I mean, the past two years alone, I mean, so many people have I get DMS and even if they're not willing to come out publicly, now, it me, I save every thing that somebody sends me and put it in a folder. So when I'm having a bad day, or COVID hits and sales are down, I reread everything. And remember, that's why I started it. But yeah, it's definitely really powerful how mental health has totally changed perception in the past couple years. And that's actually why I partnership with Nationwide Children's, they have a whole behavioral health facility that Big Lots helped fund it, I got a tour of it, and it's just that would not have existed, you know, five years ago, let alone 10. So it's just, it's really cool. How mental health is transforming that it's something that is the normal now and it's talked about, and it's okay to talk about your issues or your struggles that you're having, where before it was just kind of tucked under the rug. And as we know, and things are tucked under the rug there, you know, it gets buried, and it obviously makes it worse. Wow. Ryan McDevitt 07:49 Well, I think I think there's a lot of things that are unique about what you're doing, right. So like, the first thing is is like just to start a website, and to get people to like, go there and buy whatever those wares are, is I'm sure complex in its own right. But it seems to me that like one of the ways that it's kind of shocking to you, at least now two years later, that the community was created around it. And so it's cool to be able to hear you loft into the side of you know, being able to you know, escalate your engagement with those communities, especially what you explained with like your day job versus this this kind of environment. But were there some challenges, I mean, whether it be in the production and design, your design is really simple, which I think could be something that you talk about, especially with the way that you utilize the chains. And you know, some of the other patents I think are really unique, especially as I could imagine that community building you just talked about, but like, you just end up with a website 24 months later, like oh my god now I'm smiling here, committed to the game, right? Like how did it happen? I mean, how did it come about? Well, two Jenna Righi 09:00 parts I'll definitely talk about my failures because there was a lot of struggles and you know, hiccups along the way but the so I remember my friends when I first moved back I'd be that nerd in the pool. I felt like I was not always wired like a traditional female I guess you could say like it was like oh just go to your to your day job and leave and maybe marry a rich dude and have kids and that's what life is and I felt like I was always wired a little bit differently like there's like more passionate like there's got to be something more and I was always that person that was like we will be at the pool like highlighting like the self help books or like you know the passionate books about career and things that you can do to help people so I mean in that was even you know, years before I hit that struggle I was always wired to kind of want to help people this just kind of you know, obviously forced me to do that but so the why was always there and I remember like rock bottom, you know, where you can't get up and you're driving back like with no radio on no music on thinking where the What am I going to explain to people I mean, I remember saying like, if they're Ever a way that I could figure a way out I don't be shy Don't be I've always been bullheaded, I was always one of those people that never opened up never shared any kind of struggle that I had, I promised myself that I would give that back if I ever found my way. So the passion was there. And then the the story is just, it's very bizarre. And everyone's like, I don't get it, you just stumbled across a random bike chain, I did. So I was riding my bike, the chain fell off, piste off, you know, fallen over, I look at it, and it was just kind of like hit me. Like it was broken. And it like that It hit me like, okay, everything broken, I'm right in thinking, again, everything broken, has the chance to be beautiful. And then I just started like, I've always been a creative too. So I started taking apart the chain, you know, thinking that this can't be made into jewelry, because it'll look too gaudy. You know, like big, chunky chains. And then I realized you take it apart, there's little charms that you can make out of it where it's not. So it's more dainty, like the flat ones dainty. So when you break apart a chain, it's like a flat, a double A flat, a double. And then it kind of escalated from there. But I guess the why was always there. It's just the I never thought I remembered would think and because I had a notebook like, you know, I had a million ideas before. Like, what if I did a workout class and we talked about our vulnerabilities or what if I did this, and it nothing ever fit until for some reason, that chain fell off the bike. And it was just one of those aha moments. Like, I think I can make something out of this broken piece here. And then the, you know, the why kind of all fell into place from there. So that's kind of how it started. Ryan McDevitt 11:31 Wow. Chris Harris 11:33 I mean, that is so cool. I think that's what's amazing with how we sort of just find our way with what we're kind of supposed to do. And I talked to Ryan and Mike a lot about this with music, you know, I make these songs for TV and film. But that's not really what I had planned on doing. When I got into music. I just sort of found my way. And it sounds like that's kind of what happened with you as well. Jenna Righi 11:59 Isn't it nuts? I never. And then you have down days. And I'm thinking what am I doing making jewelry, I didn't go to school to design jewelry, I have no business, I don't know about metals, and you just you, you teach yourself you learn things, and you just it kind of just paves your way, I would have never thought I would have ended up here, you know, five years ago, for sure. But you just kind of find your way. Ryan McDevitt 12:19 I was a little bit surprised, actually, when I checked out your LinkedIn because I don't remember what the order was when we communicated before but I know that Kent State has such a strong fashion design program. And like, I guess I just kind of assumed that like that was most of your your path. Right. Especially with you know, Chris knows all the homies I'm sure from all the different schools. Yes, you know, but, but ultimately, right? I mean, it's really a famed program there. And so it's kind of cool to see somebody, I always think it's cool to see somebody be able to indulge their creative habits, like as a side hustle. Because a creative career is tough in a lot of ways. And you know, I think with a lot of the avenues that we're able to explore those creative things, whether it be for profit or for not, or whether it's something that's really cool, like what I think you do, which is partnering with charity, I think that kind of helps close the gap for for what creative desire really leads to, but like, I think it's it's a lot more beneficial in sometimes a little bit less risky. I mean, both you guys do this, right? Like you you have your regular professional career, and then you're able to indulge in those creative components that way outside of it. Now, both of you, I know, you treat it as a side hustle, right? But are there other things in your life that you're involved with Jenna, that that aren't like, you know, side hustle oriented with link before you sink? I mean, do you get to go and you know, experience things? Do you get to talk in front of any of the charities that you've donated to or anything like that to really affect the people who are suffering from these things on that other dynamic? Jenna Righi 14:05 Yeah, well, it's been kind of tough, obviously with COVID. But with nationwide children, there's brunches and again, when she when you talk to these people, and they say hey, you know, I got a story of this of Steve and he went through what I mean that's everything. That's what we're about and that I could really connected with that story. And I have it on my fridge. It's like that, that that means everything to me. But we do a lot of events again, not necessarily recently with with COVID and what's going on but Cleveland Clinic does a lot of events too. They do bike Vela Sona, which is right up my alley, because it's a bike race for cancer. So we usually set out a booth there. Everybody comes over and then you get to talk to these people one on one that you know are affected by cancer. Their family was affected by cancer. They buy stuff they you know, they read my stories that that's everything to me when you get to meet these people. You know, one on one, we've done another Cleveland Clinic event. It was a was another cancer related event that was an indoor event around October. I'm still waiting to see if we have that one or not. I hope we do. But yeah, we it's communicating with these people one on one and meeting them. I mean, that's, that's everything. But we do a ton of different types of events. And I'm always open to, obviously more events. But it's not just a submission of the story on the website. No, no, no, no, it's not about a person. The other thing that I like to make very clear with like, the stories and the categories, it's like, it's it was a very fine line, because I hate to categorize anybody who likes to be categorized. So I always like to, I want somebody to connect with something similar. And actually, Chris, I just saw that you you bought a link. And it's discrimination. It's like that can mean so many different things with story that I actually sent you and all senate It was about a Muslim that had been obviously discriminated on. I mean, no two stories are ever going to be exactly the same. And I always make it clear that the category isn't there to define you. It's just necessarily meant there to link we're always adding on but I always make it clear that we don't really pigeonhole it's like, you know, loss of a loved one could mean a couple different things. But the whole purpose of it is to connect Yes, with people going through similar struggles. But to realize that you all you have that, you know, connection, even though your story might be a little bit different. Chris Harris 16:17 I love that concept about your product, when you not only get this awesome link, but you get this story that comes with it. And I just want to know, from your perspective, what is it like when you're getting all these stories sent to you? Is it ever too much? I mean, do you ever feel like you know, you're absorbing a lot of that, that energy? Tell me about that process? Jenna Righi 16:40 Yeah, I am. And it is, it's a lot and I have days, you know, where I like constantly reading and totally affected actually before right before this call. A friend from high school just connected me with her friend from college. Hey, I want to connect you with my friend Michelle. She just I saw that you posted a childhood cancer story yesterday was a two and a half diet currently diagnosed with cancer. And she said my friend Michelle just lost her four year old who was just diagnosed with cancer, and I was just chatting with her before I'm gonna send her a link obviously, for free. But yeah, that takes a lot on your day. But at the end of the day, I mean, yeah, it's it is impactful to know that you're kind of helping people. But yeah, it does take a toll on you. That's for sure. hearing all these stories, seeing all these struggles, it's, it's not and that's over, you know, obviously for protection and privacy purposes. That is why we only share by like, Jenna, Ohio, or just first name and state to keep it somewhat private there, obviously. Mike Sinnott 17:45 Hey, what's up everybody? It's Mike from the show. No, I'm not here to pester you or ask you to do anything for us. I honestly just want to reach out and say, Hi, I hope everybody's doing all right. I know I'm personally hanging in there. There's some ups and downs, right? We're all doing this. We're all in this. All of us. Never been able to really sincerely, honestly say that before. But every human on this planet is going through it right now. And if you're not too far down, then lift someone else up. We all need it. Today may be your good day, but it's someone else's bad day. Spread the love people, it may be all we have. Chris Harris 18:37 I really appreciate you being so open and vulnerable. Something you mentioned earlier, when you were talking you talked about having down days, right? I mean, and I think that is something that you know, a lot of times we don't think about that you know people have a look at your website is so you know clean is so awesome. But you know, yeah, you're human. You have down days too. I want to know like, what a down day might look like for you. And what do you do to get out of a down day? Like what do you do for self care? Jenna Righi 19:07 Yep. So Jen, and everybody's different some people it's yoga some people it's a pet sight I mean I don't know but for me, it's the gym and people are always like I don't understand why you go to the gym take a day off and I do here and there but it that is my like anxiety medicine is just letting it all out loud. hip hop music on the treadmill and going to the gym. That's how I start my day. Taking a break, you know i am i'm i'm one that gets like when I'm on my computer on the phone. I'm just kind of go go go go go when I'm having that round way. I shut my laptop, take a walk Ryan McDevitt 19:42 What are you doing during COVID? Weren't you? Jenna Righi 19:48 Yeah, so I've been going to orange theory. So that's what I've been doing. I mean, well, I live downtown Columbus too. So I get on the Oakland tangi trail and I go around the stadium that's what I did when nothing was open. I would just kind of luck You know, it wasn't snowing during COVID. But I would I would work out outside and go running around this the Ohio State stadium a lot. But now what a theory. Ryan McDevitt 20:11 I guess I didn't realize that gyms so gyms in Georgia never closed. Jenna Righi 20:14 They didn't I didn't know that. Ryan McDevitt 20:16 Wow. I mean, it was up to the individual owner and there are some things. That means so Anna had a little bit greater restriction and then the governor of Georgia sued the city of Atlanta to open the businesses. Wow, interesting. It's just a different it's a different thing, which is a whole different discussion. Not not what this show is about. Let's not well, yeah. Yeah, for sure. For sure. So you didn't mention cycling. I mean, so like was that the last day you cycled? You just broke that chain down and threw your bike out? Jenna Righi 20:49 So I ran, you're running. It's funny that you say that actually, because I get like, Oh, you must be an avid biker. Like I actually prefer running over cycling. Cycling is something I do with my boyfriend and his daughter. Like we do that all together. But when it's just me, I usually go running. So I definitely do both. But I for cycling, we kind of do that. And that's more like casual because we have a 60 year old behind us. But what I'm like in my mood to like burn off steam. I'm sprinting. Okay. Ryan McDevitt 21:17 scrilla do you ride a bike? never asked that. You got a bike? Chris Harris 21:19 Man. I don't have a bike. I haven't been on a bike and at least 20 years. Seriously. It's been a long 20 years. 20 years. roller skates even longer. That's a whole other story. Yeah, bro. Ryan McDevitt 21:36 How do you live in such a flat city and like avoid a bike for so long? Are you like Chris Harris 21:41 being lame? That's a just Ryan McDevitt 21:42 a lot. Okay. Not even like the ones where you put your credit card in and it's like, oh, you're out with all your friends and shit. If you ever tried the bird, the what Chris Harris 21:50 was the bird? scooter? Oh, the loose? All those things I had just laying around downtown those things. Yeah, you know, never been on one of those. So see dangerous? Yeah, yeah. Maybe I'll try one bike before I try the bird for sure. So, you know, I'm curious. You mentioned the, you know, you listen to some hip hop music. what's what's on your playlist? Like when you get it? Yeah. Cuz, Jenna Righi 22:15 like, like, hip hop. I mean, I just usually put like a station on but anything that's pretty ratchet as I was Chris Harris 22:23 just gonna say it's got to be ratchet. Jenna Righi 22:25 Yeah, it's so ratchet. That's everything that's ratchets up my alley. So yeah, that's, I mean, I don't like have like, I have a playlist I usually just honestly go to like, anything that's at the top of my Spotify, because obviously it knows you. So I just click that. And it's I'm usually good to go. Is it like current ratchet? Ryan McDevitt 22:41 Like, like, trap music? Jenna Righi 22:53 Loud and ratchet? Yeah. Chris Harris 22:56 That's why she's running full sprints. Yeah. wretched music. Man. Ryan McDevitt 23:04 All right. So you know, most people come out and they talk about what they're doing. Let's talk about your day job or like your career most moreso. Like, we, we don't talk very much about like, you know what you're doing right now. We certainly like to give our guests an opportunity to promote it. But certainly you don't get to a spot where you're able to launch like such a successful connective business without doing the full time hustle on the front. So how does that work for you? Or how have you treated your career? Since you guys were breaking it down with the house parties? Back in, I guess, the early 2000s that was Yeah, sure. Chris Harris 23:39 Yeah. Jenna Righi 23:41 Yeah. So basically, what I do is I help startup companies and everyone's like, Oh, you that's how you started link before you think and it's like, actually, that's not really how it happened. I think it honestly gave me kind of the the encouragement and the motivation, because we sit there every idea under the sun. So So basically, what I do is companies that want to start a business they come to us and you know, we help them with like business planning or launching or helping them find investors, should they have you know, the traction or should it make sense? So, yeah, I mean, it kind of that's kinda I guess, I do have somewhat of a background obviously, in startups, not ecommerce or anything. But I think to be honest with you, it gave me a little bit more motivation like hey, of these people that just spun up this idea yesterday, can can do this then. So could I you know what, I mean, I'll figure it out. I don't know anything about metals. I don't know anything about, you know, e commerce. I've never set up. I'm not a techie, you know, so no, it just kind of gave me that motivation. Like if they can do it then so can I everything is figure out. Ryan McDevitt 24:37 Is it an incubator, like, are you localized in the Columbus area primarily or do you? Jenna Righi 24:45 Yeah, so it's called startups.com. It's kind of like a one stop shop. So our funding platform, it's a reg D site, so it's accredited investors. So it's a reg D crowdfunding site, but it's not considered like an accelerator incubator. It's a reg D crowd. funding. So basically what we do is we, you know, pretty up the deal we do the marketing, we do like help clients find the investor, but we're not a broker dealer. So we can't make that intro we do everything we can i quarterly explain it as the client tells us who they want to go on a date with. They, we book them that ideal candidate, their profile, we give them the makeover, we booked the reservation, but they are the one going on the date, so to speak. So, you know, we talked to some really cool companies too, because people use us, obviously, that need a little bit more of the education, but also that just are looking to kind of take time off of their plate as well. So we talk with companies that have done four and five rounds of funding, and then all their companies that, you know, this is their initial round of funding. So it's kind of all across the board. It's interesting. It's different Ryan McDevitt 25:41 in a good sense. I think that, you know, it seems like the funding game, especially though, the way that it's complicated from accepting the role, versus what you sign over for, you know, accepting the the event, the cash event, I think that that's really something that sounds like it's, it's got to be needed. So it's when you say crowdfunding, is it selective by user? Or do you buy into like a community of sort? Like, can I go in and investigate which projects that you guys have approved to fund? Jenna Righi 26:14 It's rigged? So if you are reggae Plus, you could technically because it's not accredited investors, anybody can be investor, ours are as the same guidelines as the SEC. So you do have to be an accredited investor to view any of the deals on fundable. Okay. Ryan McDevitt 26:28 Yeah. Okay. That makes good sense. Yep. Chris Harris 26:32 What kind of, I guess skills and tools have you learned from your nine to five that you transfer over to link before you sink? And that's one question. And the other thing is, do you consider, you know, Link before you sink a side hustle? Or do you consider it like another full time job? I'm curious. Jenna Righi 26:49 That's actually a great question. So yeah, I've learned a lot actually. And again, it's not necessarily like the business dynamics, it's, it's kind of like failure, like, I see these crazy companies that are crazy entrepreneurs, that I am going to raise $20 million. Like, they're not, if you're thinking about something, in my opinion, that you're just driven by money, it almost will always fail, because you're just chasing the dollar sign at the end of the day. So I mean, I sit talking to these, like, sometimes crazy people, and sometimes really cool people. That is definitely one thing, it's taught me that it takes time you have your heart's gotta be in something because you will run into hiccups down the road. And, you know, that's what's gonna keep you going forward. But if you're just money, I see that and, you know, the friends that I have that are consistent job hoppers. I mean, you know what I mean, if you're always just chasing the dollar sign you, you're gonna end up spinning your wheels always. So I mean, I learned stuff like that, from talking to entrepreneurs. And, you know, in other organizations, or I guess other companies that are a little bit more established. I mean, sure, I learned things from from them as well, like, just, you know, marketing tricks, just simple things that they're doing. I pick up on little things like that. But to be honest with you, I think I have learned more from the people that are a little bit crazier. It's like, okay, I would not do that. So, you know, I understand why they're not working or why they're spinning their wheels, you know, I guess I think I've honestly learned more from from those type of people. And then link, I do consider it my full time. I mean, I I've always said from the get go, and I feel like I'm gonna have my eggs in multiple baskets, because I like to do multiple things. So I mean, I look at them both as honestly two full time jobs. Like I have a list for stuff I need to do for link for the day. And I have a list that I need to do for startups. com at the end of the day, and I don't go to bed until they're both done. It's not like I'm working nine to six and then oh, like, order comes in, then I'll fill it. It's, you know, I always look at both of them, I would say as full time jobs. Chris Harris 28:53 Yeah, I like that. And it sounds like it. I mean, it sounds like you're involved in so many different things. It sounds like another full time job. One of the one of the things me and Ryan talk about a lot and I think we're the same is like we're Workaholics. So are you? Are you a workaholic? Oh, yeah, Jenna Righi 29:09 yeah, that's what I always say when back in the day when I was reading those books and so can you just chill or Can't you just nine to five close down and I just felt like I just never shut down and it wasn't like again, it wasn't like I was chasing more money. I was just chasing more passionate things or like, I want to do this and then I want to do this. But I also like this. I felt like I was always kind of a renaissance soul and I liked a million different things. So yeah, sometimes it's too much sometimes I need to put the brakes on a little bit but I'm definitely a workaholic. I like going full speed. Just like my runs. Ryan McDevitt 29:42 Be like i don't i don't really consider you know, a Holic perv. Like kind of implies it's a negative thing, right? So like, I'm sure that I know there are a lot of things that I've given up in my life because I work a certain way. But one of the things I think, that I learned like early on is that I don't classify the things that I do, excuse me, in the subjects of like a job or not a job. It's like, this is what I really identify with what you said, Jenna, that, like, this is what I'm going to do today. And a lot of those tasks, and some of those are projects. And so like, that's a crazy kind of thing that I've gone through over the years of like, you know, do I have a notebook? Do I have a moleskin? Do I have an iPhone? Do I have you know, any of the media that you could possibly imagine? Yeah, pom pom pilot to even date myself. But like, at the end of the day, I think that, you know, the workaholic thing I always just kind of like have a little bit of a tough time with because usually when somebody's saying that to me, I know you don't mean this, Chris. But usually when they're saying that, to me, they're saying that because they're like, implying something. Yeah, they're implying that I'm losing something, because my things that I choose to do have more to do with, like, things that produce money. I'm not like a wealthy person. Like I assume I'll retire probably in somewhere in the middle class, right? You know, but like, at the end of the day, I never the same way that I get up and I train every morning or meditate every morning. I want to accomplish those tasks in like, I've left a lot of jobs before my whole career has been startup. And so like I've left organizations before, because I just don't enjoy doing it anymore. Right. All right. even lose cash to a certain extent. Yeah. You know, quite specifically in a couple different decisions. Jenna Righi 31:31 Yeah. And it's I mean, if you're not challenged by so that's me anyways, like, yeah, your passion has to be there. But if you're not challenged, you know, continually for me, it's just like, I just can't stay in something like that. I'm so Ryan McDevitt 31:42 empty. Yeah, I don't have the effort to to give, which I think is unique when somebody experiences me in both things, right. Like, how could I seriously not give a fuck? Yeah, like, after caring so much for so long. It's just like a weird chemistry thing for me. But it has it has to do with work shows not about me. Jenna Righi 32:03 I totally buy with that. Same way for sure. Chris Harris 32:08 So, okay, I was gonna say what motivates you, or like, what gets you excited? When it comes to work? Jenna Righi 32:17 Honestly, it's always been like helping people. Like I always thought, like, I go into like a health care profession. Because I that's what motivates me. Like, when I'm having bummed days, or when I'm having a bad day, I'm telling you, I like on the corn ball, somebody will send me a text, like, I just got this message from my friend that got your link like, that just makes me want to keep going that those whenever I know that I help people even work friends, you know, they send me a text like that is what just keeps me going when I know that I'm helping somebody and making an impact on their life. I mean, that's just to me, I've always been wired like that. I like helping people. And that's just makes me feel fulfilled, I guess you would say, even though it's like in a different way, like, I don't wanna say, Oh, I'm helping people with my jewelry. But you know what I mean, I feel like those little tiny things that happen in your day, or one person saying one positive thing, that's what keeps me fulfilled. Ryan McDevitt 33:08 Any point? Do you start to pinpoint where you develop that? I mean, like, if you think about, you know, just commonly, like, we develop what we want to do usually in childhood. I mean, did you observe somebody in your life? Or were you helped? I mean, the story about the the the bike thing is awesome. But right, like you were an adult, then. I mean, did it? Did it start at birth, like, Jenna Righi 33:35 I don't know, I've always been a creative, the creative was there at birth, I think, as I got my parents were divorced. And it's, it's interesting. Now, I didn't tell anybody, I didn't tell any of my friends, my friends found out from their mothers that my parents were getting divorced, like, I was very, very closed off very, because it was like, I was strong and stubborn. Like, I was not one that would sit here on a podcast and talk about my vulnerabilities, by any way, shape or form. So the creativity was there, but I think it kind of unraveled over time. And then, you know, then I talked to a friend that her parents were going divorce when we were in college, or I already went through that and just, you know, then connecting with people like that, I think over time, that is, I think over it kind of unraveled, you know, over the years, to be honest with you that Ryan McDevitt 34:21 to realize it from like real, like applique like I helped her through that same thing, like you know, that makes us better friends for for that what a cool thing to end up in. I mean, I know it's not it's certainly by design but what what a cool spot and a cool way to display that creativity and that help in the same time. Jenna Righi 34:40 Yeah, I remember to like I was writing like when I was thinking of these ideas like workout hit from the heart and we'll talk about her burn the bill like I mean, I have a five notebooks of just a doodler of stuff like ideas. But I remember drawing like our circle like I've all my friends and I'm like Angie lost her dad that we've connected like that. My friend Stephanie, bad anxiety we've connected with Like that back in the day, my parents got divorced, I stopped eating for two weeks. And then it was like, oh, wow, you look really skinny. And then that I mean was, you know, I wouldn't say an eating disorder, but body image issues. And, you know, I have a friend like that. And we connected. So I had this big diagram with, like, all of my friends sticking out of it, and all the ways that we connected and it's like, wow, like, you know, that's kind of how it developed to it's like, Wow, it really is crazy, like, the connection that you see within, like people and that nobody else can ever have that or fully understand that if they haven't been through it. And actually, I was listening to your last podcast with was it Chris? The guy that had the addiction problems? Yeah. So your brother was an addict? I mean, you know what I mean, Chris, and your brother will always have that bond that no one else will fully understand. Because they went through. isn't here brother sponsor? I think I think he was. Ryan McDevitt 35:50 It's Mike's brother. But Jenna Righi 35:52 yeah, my brother. Yeah. So I'm listening to that, like, well, if they have that connection, or that bond that no one else will fully understand. Because they went through that similar thing. They have that in common, you know? Ryan McDevitt 36:12 Hey, thanks for taking time to listen to Mike and I Today, I wanted to talk to you just for one second about reviewing the podcast. It really, really helps us out. And it places higher on search engines, as well as the other podcast channels that publish our show. So if you listen to conventioNOT up, you dig what you hear, take a second go out, give us five stars, give us a few kind words, or just real words, whatever the hell you want to say, out there on the review channel of your podcast show. Chris Harris 36:45 You like i'd love it like everything you're putting down right now. And one thing I noticed, and this is not about me, but just to give us some context. Yeah, is this past year, I've been paying a lot more attention to like energy, and the energy, I absorb the energy that I give off. And I realize like I'm an empath, because there could be some times where I am so overwhelmed. By you know, even positive feedback. Sometimes you go on social media, sometimes it can just be so much and I get the sense that you might be an empath, too. So a Are you an empath, and be how do you deal with so much emotion that's being thrown your way? Jenna Righi 37:26 Well, that's actually interesting, when you say, Are you an impact, and this I've always had, like, very, this is a negative of me very high goals, very on sometimes unrealistic goals. And I'm thinking, you know, if I can't help everyone, I'm failing. And then I read a quote, like a couple of months ago, and it was, you know, helping one person might not change the world, but it could change the world for that one person. So like, that's what I hang on to you now. So to me, that is impact. But before it was like, you know, you kind of feel like a failure when you you aren't helping everyone or you get one the negative response. And it's like, you can't hang on to that energy. You gotta, you got to keep moving. I remember my launch day, I'm super open book. We sold a ton of stuff, it was the best I was on cloud nine, the best results and somebody sent me an email the next day that said, hey, my necklace broke, can I get a new one? And I can tell you guys I couldn't even get out of bed for like, the entire weekend. And it's like, Alright, get up fix fix the you know, first round I'm on version like for now, fix the necklace, make it right and move on with your day, you just sold hundreds of units at your, your launch party, you know, why are you gonna focus on who's, you know, broken jumpring that that popped off. So it's like, I'm very, very hard on myself. But that quote of you know, helping one person maybe sometimes that's, that's what it's all about. That's what I hang on to when it comes to like impact now, it's not necessarily about everyone, you can't unfortunately, you can't ever fix everyone, you can't help everyone there's always going to be discrimination and loss and you know, problems in the world, but it's just as long as you're doing what you can and maybe it's sometimes just helping that one person that needs it. That's that's really what I hang on to now. So yeah, that's what I that's how I look at impact now, but I didn't always used to look at it like that. So I forget, I forget the second part of your question. I'm sorry. Chris Harris 39:16 Well, yeah, it was, you know, if you how do you kind of deal with getting all these emotions from everyone? You know, I don't even know. I think your social media is like phenomenal. But how do you feel? How do you feel about when you receive all that feedback? And I mean, what role does social media play in your life? Jenna Righi 39:36 It's funny that you say that too. Because I was never on social media. I got rid of Facebook before I started link and I emailed them I'm like, okay to have a business page you have to have a personal account and you do so I was never really because i'm not i'm very humble and very behind the scenes I don't like to brag or I was I was just never one that was big into social media originally. You have to get into it. Obviously you to make an impact. Now, you know, So that took a little bit of adjusting that was a, you know, not a comfort zone for me at first. But again, it feels great. And now, because I'm always wired again to think bigger, and I'm very hard on myself, I seriously take screenshots of one positive comment and I have it in a folder. It says just for Jenna positive to read down, that's what I just keep focusing on when I'm having a bad day to get my mindset back. It's like, okay, you know, you get one negative by which to be honest with you, I mean, I get a ton of positive response, I really don't get much negative response at all. But what it's more for me, like, when I'm down on myself, more something goes wrong, then I'm constantly reading that those positive affirmations that, you know, other people are writing to me. And I mean, going back a little step back to when you're talking about failures. I mean, I just thought, all right, I'm gonna break down this chain and put a logo on it, and I'm gonna sell some stuff. I did not realize that, you know, a mid million hiccups along the way, like, first off, trying to sell because, and I met with a metal specialist after this. And he was basically saying, hey, you're trying to sell an industrial product, and turn it into jewelry, like it can't work. And I'm like, well, it can work and I'm going to make it work, I would set these links in like bleach for a month for a rubbing alcohol, nothing would happen, no fading, I put it on the skin, and it would turn like green. I mean, just things like that, that you don't think about it. So it took me like six months to figure out how to play it correctly, where it wouldn't rub off, you know, on the skin. It's just those type of things that you know, you have to be ready for. But so I guess you know, when I'm in those type of settings, or you know, I get a printer breaks or something like that. Those are when I go back and I read the Why are you doing this just for Jenna, and I'm really reading all these positive response that it's like, okay, go get the printer fixed. Figure out the plating, your engraver broke. I mean, those are the things that get me through those type of hiccups throughout my day, for sure. Chris Harris 41:59 So cool. What's man? Like, what's what's next? Jenna Righi 42:04 Well, we obviously have a bunch more skews coming, and I'm waiting to get them back from my photographer. Um, but what I would love to do down the road. So obviously, more skews are always coming, I always want to come out I'd like eventually like it like a jewelry brand where, you know, again, that's why our skews are so small. Now it took me almost a year to figure out the initial links with all the plating and so it didn't rub off. And so it stayed on for months, you know what I mean. But now that we got that nailed, it's definitely adding more skews. But I would love to do something with the stories, like have like a card deck, or I'd eventually like to have like a book or like a chicken soup of the soul or whatever. Because I also did that like when they share a story of yours just signing off on the terms of service that we could use it for purposes like that. And I mean, again, it's just by first name and state, but I would love to do something with a book or like a picture deck or something like that, or even like, but definitely something more on the mental health side with the stories and helping people that way. So the jewelry is there. We're getting that nailed down, adding more skews. But as far as like the stories in the more mental health side, I would love to do that. For sure. Ryan McDevitt 43:12 I feel like you're in the way that you motivate yourself, which is you know, referring back to things and kind of like embodying embodying energy, the chart you have a card deck would be spot on. I think it's like it's hot right now. You could probably work with an artist that would be able to embody your brand pretty well. Yeah. There's Jenna Righi 43:31 somebody that wrote a book, so maybe they could Yeah, that's true. Ryan McDevitt 43:36 It could be anything major. Major. I got the website. to any regard though, I think if Are you familiar with Kim Kranz? You know who that is, she's created a bunch of decks. Yeah. Yeah, Kim green so she has created in writes about emotion and maybe her stuff leads a little bit more towards spirituality than support. But I think that like the subjects are really closely linked and so hearing about the way that you choose to enlighten yourself by again like picking something that's like hey look like today, if you could just make it through today in the right way, then there are there there are people that are cheering for you. A lot of times they'll decks so to speak, and you know, depending on how you want to incorporate your stories I feel like these decks are really like daily motivational that way or when you're down you know, pulling a card out of a deck and saying like, you know, I'm just gonna I'm going to read some guidance from this very simple thing. And I think like a lot of times that's a little easier for people to interpret then you know, such a religious or spiritual type interaction for like what's happening today, you know, so I'd be in support of that. I'll order one of those. I got myself a necklace. Or Anna ordered a couple necklaces earlier for us. I'm excited to have you here Jenna Righi 44:49 the best the I his wife ordered necklaces. That's so sweet. You did not have to do that. Ryan McDevitt 44:54 What do you guys golden flashes. She likes that gold. She got golden flash low. Yeah for the golden flashes. Chris Harris 45:01 That's right, man. Ryan McDevitt 45:03 All right, well, you didn't tell us much about I know you probably got something else on there. That's, that's, that's what's next, right. But I do want to give you a chance to kind of like promote if I want to like sign up for the site. Or if I want to get on an email list, or I want to follow you on Instagram or any of those things that I think are motivational. It's not just about like ordering yourself a piece of jewelry, even though it might be that because I think the pricing is right. The other thing that I always like is products like that, where the pricing is right to send it to somebody else. Yeah, right. Like something where it's like, oh, man, like, this isn't a big deal to buy to somebody else. I think Jenna's products are definitely within that line, too. But like, how do I get to your stuff? And how do I find you? How do I how do I connect with you? Jenna Righi 45:44 Yeah, the site is just link before you sync.com I always make it clear to Yes, we sell jewelry, but you can go on there, it doesn't have to work, buy a piece of jewelry, get a story and then share. I mean, I always say you could just go on there and share your story. You don't have to buy a piece of jewelry to share your story. So the site is just linked before you think.com and then our Instagram is just at link before you sink.com and we also have a fake Facebook page. Just link before you sink as well. Ryan McDevitt 46:13 No Twitter, Jenna Righi 46:14 no Twitter, no Twitter, social media originally and maybe I'll maybe I'll get there someday. Ryan McDevitt 46:21 My prediction is Twitter's not going to be around much longer. I feel like almost every now every person we talked to like Twitter's just not. Chris Harris 46:29 It's all about ties it ruined Twitter and now Yeah, Jenna Righi 46:32 but President, Twitter all about ID. Ryan McDevitt 46:36 It is about Igy It is about Igy Well, we're at conventioNOT not underscore podcast if you're not following by now. I hope you take a second to go out to Jenna's pages. I think this is this is something that's really unique and it's a cool way to support things. It really is with intention and stop ordering jewelry and shit off Amazon anyway. Right? Right like like really give personalized gifts it's within your throw. Especially in times like these not too early to start start shopping for for holidays is a nice Chris Harris 47:08 little stocking stuffer. Ryan McDevitt 47:10 My mother in law say something about Christmas gifts the other day and it just like is noise escapes me that like you know the summer will come to an end. It will be that time. So anyway, thanks for joining us today. We really appreciate you taking time out of your evening. And we'll be back at you soon. I Jenna Righi 47:29 thank you guys a pleasure was all mine anything you know, like I just want to get it out there anybody that I could help again. I mean, that's everything to me. So thank you so much for your time. I greatly appreciate it. Ryan McDevitt 47:39 very enlightening.
Listen up, F&I managers: When was the last time you took a long, hard look at your service contract sales? Were you happy with the results? Do you really believe in the value of the service contract, or do you think the value may not be there? On this week’s episode of F&I Today, host and president of Chernek Consulting, Becky Chernek discusses mastering your vehicle service contract sales. It’s a topic that deserves some good consideration on your part. What is the reason customers should take advantage of service contracts? What’s the ultimate benefit behind it? I mean if a vehicle already comes with a 3 year/36,000 mile comprehensive manufacture coverage (or in some cases as high as 6 years/75,000 miles) is service coverage really necessary? These are the questions your customers are asking themselves. In order to improve your service contract sales, you should ask the same questions and be ready with some solid answers. Doing so will give you the ammunition to close more sales and do it upfront with confidence. If you can’t honestly address the question, or if you back away every time a customer has a question regarding why they need a service contract, it’s going to cost you big. Remember just because the customer has a question or concern doesn’t mean they’re saying no. It’s just a question: answer it! Where customer objections are concerned, you’ve probably heard this one a million times—when the customer tells you they’re buying a dependable vehicle, and that they don’t expect it to ever break down! Cars today ARE more reliable than ever before, and consumer advocates happen to agree. Naturally, the last thing you want to tell your customer is that the car they’re buying WILL break down, or that they don’t know what they are talking about. You also don’t want to blank out like a deer in the headlights because you don’t have an answer to the question. Sure, cars are more dependable than ever. There’s no way to deny that. But the fact remains, vehicles today are lot more complex and have a lot more technology. Five years ago, you could pop the hood and try to fix something yourself. These days, that’s near impossible. Engine compartments often require you to go through the entire unity assembly to get to what you’re trying to fix, and just that is labor-intensive. Add to that the fact that labor costs are going through the roof and that it takes a certified technician to work on your car and you’ve already gone a long way to explaining why a service contract is so important to have. Yes, vehicles today are more dependable than at any time in the past, but if something happens and a customer has to bring their car into the shop, it’s going to cost them big. The idea here is to use a well-thought-out response that illustrates why the customer should take advantage of the service contract. I make it a point to offer the customer the very best service contract—the one that covers all components, similar to that of the manufacture warranty minus the wear and tear. I never pick and choose who I’m going to sell a service contract to and at what price: I ensure my pricing is consistent, and I offer it to every customer I meet with or do my best when it comes to financing. (Continued...) https://www.cbtnews.com/mastering-your-vehicle-service-contract-sales/
Is there a reason why some F&I managers outperform by earning nearly double per car than what others do? Is it just the luck of the draw that causes some F&I managers to get all the difficult deals? The answer to that, as you’re probably thinking, is no. Luck has nothing to do with it. On this week’s episode of F&I Today, host and president of Chernek Consulting, Becky Chernek discusses why some F&I managers are more successful than others. F&I managers who succeed believe in the value of training and they aren’t naysayers. They don’t complain about trying new things. They’re not stuck in their old ways. They don’t make excuses about why something won’t work and they don’t try to talk their way out of doing the hard work. In this positive mind frame, I have seen many F&I managers practice and rehearse, even going so far as to make videotapes of themselves so they can look back on their own performance, take notes, and change their approach to ensure they’re even more successful. Successful F&I managers always ask questions because they’re open to learning new things. To me, the people who do this are the definition of success, and the definition of sanity. Didn’t someone once say that the definition of insanity is doing the same thing over and over and expecting a different result? If that’s the case, I have found over time that some F&I managers and dealership staff are just complacent. They continue to wear down the same ruts, arriving at the same place (poor performance, low sales, decreasing income, you name it) without even attempting to find out what they’re doing wrong and change it. Education and evolution is important. The success stories are always reading trade articles and books about their industry. They know it’s not enough to just show up every day, but that they also have to stay sharp to continue to be successful. There’s also a scary truth in all this. Being an F&I manager isn’t easy, but as you know there’s always someone gunning for the job, and if that someone is the kind of person to do their homework and constantly improve, there’s all the more reason for you to take charge of your attitude! Never say never! Go all in or go home! F&I is the department that builds trust. If you don’t have that, customers will go elsewhere to find it. Nowadays car buyers have plenty of choices. It’s up to you to cater to them and to grow in your ability to serve their needs to ensure they not only buy a car from you today but that they continue to come back time and time again in the future. Customer retention is all about trust and creditability. Trust is lost when F&I managers fail to get involved early in the buying process, and it can also negatively impact the overall strength of your sales team. Don’t ever forget the importance of teamwork to ensuring success – not only your success but everyone at the dealership. What good is it to have a world-class talented F&I person but the rest are lagging behind? Remember, it always takes two to tango. It’s important for F&I managers to assist sales, and vice versa, by attending sales meetings and getting involved. Always have a sense of urgency do whatever that you can to help put that deal together and when you do everyone wins! https://www.cbtnews.com/the-characteristics-that-define-truly-successful-fi-managers/
Dr. Susan Tamasi is a pedagogist at Emory University. Spending the last decade and a half researching, authoring and teaching some of the brightest minds to communicate. The thing is, her approach to education and leaning is filled with a casual and comfortable tone. conventioNOT episodes are filled with interviews, but none quite like this. Dr. Tamasi informs Mike and McD about the NBC Pronunciation Standards they learned as elementary students and dives deeper into the fundamentals of communication in the US. Shockingly enough, her drive as a linguist isn't to speak all of the languages... but to understand the people who do. Show Transcription: 00:05 Hey everybody, welcome and thanks so much for joining us on today's episode of conventioNOT, I'm Ryan and I chat with Dr. Susan Tamasi, the program director of linguistics at Emory University. 00:16 What does that mean? That means Susan's studies the way people talk, specifically in the English language, she travels around the country around the world, listening, mostly listening, 00:31 but appreciating and understanding that the idea and the goal is communication. 00:39 We thought it was a pretty good time to share this message, and we can't think of a better person to communicate it. 00:48 I think Ryan and I have admittedly always been students so the way people interact with one another. 00:54 If that's the case, and Dr. Tamasi is definitely the Professor. 00:59 This conversation to me was one of the more fascinating ones we've had on the show, but I think you'll find it interesting, educational and thought provoking. It was heartfelt and pretty deep. Because I think we all need to take some more time to understand communication. If nothing else, just listen to one another. On that note, sit back relax. Check out this episode with Dr. Susan Tamasi. 01:32 We are recording. 01:34 Look at that. So, I guess, Mike, is it like 6am for you? You got coffee? I've got a beer. I do have my coffee. But no, it's noon. I mean, I've been up for a couple hours now. I mean, I'm doing pretty good. I'm well into my work day. 01:55 Our guests, Dr. Susan Tamasi was kind enough today to join us a little bit after work hours, I guess it's six o'clock eastern time, which is probably a little bit closer to what we're trying to record. Anyway, a little bit more casual interview. 02:09 But we're really glad to have you today. I'm excited to be here. Do you think you could take a second to introduce yourself? Sure. So I'm Susan Tamasi. My official title is professor of pedagogy and the director of the program and linguistics at Emory University, where I've been teaching for 17 years now. 02:33 Yeah, I live in Atlanta, Georgia. And I'm really excited to be here. 02:38 All right, right away. That word you used professor of. I've heard that. enunciate, oh, I'm gonna screw up a bunch of stuff today. So say that in normal people where it's like, what does that mean? teaching? It means teaching. That's all it means is what's pedagogy? God's here, go, gee, what's that word? What's the entomology of that word? entomology, the bugs of it. 03:12 One of my old roommates was an entomologist. So we had lots of jokes about me doing entomology around the house. 03:20 He also would bake with bugs, which always made things really, really interesting when they like, oh, a cookie. Oh, it has worms in it. Fantastic. 03:29 So pedagogy references, 03:33 not just teaching, but also the study about teaching and best practices and understanding, you know, different types of teaching and strategies and recognizing what's best for students and for those that are teaching them and the right materials. So I don't actually do research on teaching itself. But the position that I have is teaching focused as opposed to research focused. So yeah, that's, that's my title. How long have you been at Emory for 17 years? I just finished my 17th year. Congratulations. That's, that's quite a tenure. Does that include your time as a student? No. So that was a an additional for earlier on. So I went to Emory in the early 90s, fully dating myself now. 04:24 And then I left and I did a great little stint in the marketing, in marketing in the music industry, and realize that it sounded super cool. And I absolutely hated the work that I was doing. And I hated where I was, and I hated everything about it. So I went back to school for the thing that I started drawing Venn diagrams, and realize that I was really interested, like what drew me to music was youth subcultures and how communities interact with one another and 05:00 And I had been a Russian major at Emory. So I was, you know, also interested in language and how that comes across, and how it connects to community and society and identity. And so I started drawing all these Venn diagrams and realized linguistics was in the middle. So I went back to school for that. And six years after that started teaching at Emory, because one of my old professors needed somebody to come in and help with the program. And I just basically stayed until they started, kept signing my contract, so I wouldn't leave. 05:36 That sounds like such a simple approach. 05:40 What Yeah, sometimes they don't just show back up every year. I mean, clearly, 05:45 something pretty productive in your time. 05:49 I mean, you know, I just, I just kind of hang out until they finally said, Okay, I wore them down, I think, or, you know, I put in so much blood, sweat and tears that they finally said, All right, we get it, we get it. You can you can have this. Yeah. Where are you from that region. Like Originally, I know, you said you like when did your schooling there but like you grew up in that area. So I grew up in a suburb, Marietta east, Cobb, that's about 45 minutes ish north of Atlanta. So it didn't, I didn't go too far away from college. But it was far enough that my parents weren't going to show up. And then I left, I keep coming back to Georgia, I go away, I come back, I got away, come back. But it's it's home. So it's nice to be able to have a job that I love near my family, especially as my parents get older, it's been really nice to have that opportunity. Like, I feel like the time in full disclosure, Susan and I have known each other for a few years. But I feel like that time from what I understand around Atlanta that like, from the let's say, basically, from the time that the Olympics were announced that they were coming to Atlanta to the time with which you're talking about like you go to college, and you go through there, that it becomes kind of an urban epicenter. Was that part? I mean, certainly, that's part of your formation as a young person growing up in around the city that it is, but was that part of what dictated your career? Somehow? Um, I think it might have. So what dictated my career in terms of where I ended up, was the fact that I came from a family from New Jersey and was raised in the suburban south. And so the idea of how people sounded and what language that they used was something that was talked about a lot around my household, or you know, in terms of either making fun of people or just like, Oh, you know, the families just like dialect, right? Like, yeah, yeah. Okay. Yeah. So I mean, that's what I do. I actually, my, my focus now is looking at the attitudes and perceptions that people have about dialects in the United States. So from there, there's a direct correlation. But it was also that I grew up in a suburban environment, I came into the city a lot, I had lots of interactions with people from around the country. 08:15 You know, around the world a little bit. I mean, I was kind of somewhat isolated in that, you know, we had some international students and stuff, but it wasn't nearly what I'm around right now. 08:25 And but it was, it was that experience that you know, you should travel and that you should see people in places and meet different types of people. I think that was the setup. That allowed me to 08:39 kind of see positivity and identity and diversity and kind of explore that throughout my life, both professionally and personally. 08:51 Holy shit, I'm so fascinated what you do, like, I'm sorry, I'm gonna be um, 08:59 this is gonna be awkward, cuz I'm gonna throw some questions out there that may make me so really, I hate being ignorant. Obviously, I hope everyone hates being ignorant. But there are just some things that, you know, I don't want to sound ignorant with any of my questions, but you will not I do something that's really weird that most people have. I mean, people like what do you do for a living? I'm like, I'm a linguist, and everybody just goes, 09:22 I have no idea what that means. And that's fine. And I love talking about it. Also, stop me and ask questions if I skip over something because I talk about this all day, every day. And so some, you know, judging how much detail to go into, 09:40 you know, if it's too much jargon, but like, I just love that this is such a tangible topic, right? I mean, unless you've never left here, your little county lines, um, you've heard some folks say the same words in a different way. You know, and I don't. I love that you're able to trace that back to you know, like, 10:00 Young a young age you had that that? Whether it was an interest or just the ongoing kind of joke in the house, you know, alright, can I say this? Like, 10:11 your family's from New Jersey? So do people in New Jersey think their accent is the norm? And everyone else talks by me? Like, is that just the natural? So the So the answer to that is generally speaking people think that whatever they sound like or whatever people around them sounds like that that's exactly what everybody should be speaking. And in fact, we can we refer to this in some instances when people are pretty secure and confident about their own speech. We call it linguistic security. Michigan tends to have the most linguistically secure people, 10:54 people like, 10:55 Yeah. 10:59 Like, I don't have an accent, like, Yes, you do. Um, New York, New Jersey, and the South East are three areas in the United States that have pretty heavily stigmatized, dialects, ways of speaking, that are talked about pretty openly in the media. You know, growing up, I thought, Okay, well, I mean, I'm Southern, and I have some some parts of my speech that are Southern, but I don't sound like those people over there. Those are the real Southern people. So there's, there's definitely a stigma that's really well known. So it wasn't that, like my family in New Jersey necessarily thought that they had the best speech, but they didn't necessarily think it was that bad. And the people, my family in Georgia, same thing, or they're like, Oh, you know, there are people that are worse. And I understand the perceptions of that some people think it's bad. But you know, this is my people. This is like, yeah, I mean, that's mom's cooking, right? 12:02 That's what it tastes like cast, right. And so I guess it's, well, not only is it supported by media, in a lot of like sitcom media. But there's also like experiences from that perspective. So having lived and worked in the southeast, and then coming from Michigan, and it's funny, I want to come back to this because we were actually taught that we talk normal. I mean, Mike, I don't know if you remember this or not. But like, I remember being taught that the Midwest accent is the 12:30 neutral. Yeah, maybe not good or bad, but just not on any side. If you look at it as like elementary education, like part of elementary education, we taught that right? For us, there certainly is a component with which well, I guess that contributes to your statement, right, Susan? But like, you know, being so confident and an overcomer. And that, but there certainly is in the southeast or in the northeast? And this is kind of a question like, you really can diagnose where somebody is from, I think a little bit easier than you can, let's just say west of the Mississippi. 13:07 I don't want to be so bold as to say why is that right? Because that could I'm sure be a huge answer. But could you give us some indicators on like, how that ends up happening? Can we just include of those five cities? You mentioned earlier? Can we include Boston in the Boston is? 13:22 Like, yeah, no. 13:25 So So there, there are a couple of things to talk about. So the way that language works is language is always changing and transforming. And it always works to meet the needs of its speakers. And as one of the things that happens all the time is light. I mean, one of the there are very few universals about language. The Universal is that language always changes. And now what happens is language will always change at different times in different places, and among different groups of people. So why do people in England sound differently than people in the United States, because people picked up and they moved over and they planted here. And then these two sets of people change differently over time. And so now we have two different lenses and variables. Yes. And so as people come together and split apart, their language continues to change. And so the people that split might sound like them for a little while, but then they'll start to sound a little bit different. So every place in the United States has to some extent, it depends on how closely you want to look or where you want to divide the lines. Everywhere has its own accent everywhere has its own dialect. 14:35 And I mean, in my class, I draw lots of maps and have, you know, people moving across the country and saying that 14:45 what happened was on the East Coast of the United States, so the places that were settled by English speakers earliest these are the areas Boston New York, Charleston, New England, Savannah 15:00 Ron, 15:01 Richmond, these are all the places that had their language set before the American Revolution. It's changed over time, but like that was in place. Now what happened is as those people moved west, this is my little This is my, as people moved west, they all started to interact with one another. So on the West Coast 5060 years ago, everybody's kind of sounded a lot of like, compared to the people on the East Coast, which still had those pretty distinct differences. Now, what's happening is in the last 2030 years, we're watching as the West Coast is changing as well. Northern California sounds different from Southern California, the Pacific Northwest sounds different than fornia. And one of the most interesting thing that's, that's going on right now that we've been able to track for the last 50 years, is there's there's a shift in how people are speaking along the northern part of the US. And it's happening just in cities. It's happening in Detroit. It's happening in Milwaukee, it's happening in Buffalo in Minneapolis, St. Paul Chicago. 16:15 And so those areas that used to be considered just like the common standard American Speech, actually, people speak more differently. Now they're 16:26 versus the rest of the country than they ever did. So now that's an area where I can actually pick out somebody from Michigan a lot easier than I can pick out somebody from most places in the United States anymore. Man, I could speculate all over that. I wonder how much digital communication and therefore so like, if I communicate digitally all day, do I become more Nucleic in the way that my localized accents affect me? If that makes sense, right? I don't know. That's so 16:57 that's a cool subject, man. Yeah, sorry. But those are two sides. So people always say, Well, I mean, and this happened with radio, it happened with TV, it happened with the internet, oh, with x technology, people are gonna start sounding more like, what happens is that doesn't happen. 17:14 What it does happen is you understand more people, because you're used to hearing them, like a standard British dialect, we have no problem hearing now. Because we hear it all the time. 17:26 you're interacting with more people you're hearing more people than you would have never heard before. It's not necessarily changing your speech a whole lot. Because it's still only a small part of what's going on and you don't interact with the radio or TV, you kind of have to have that interaction for it to affect you. 17:44 So people would always say like, oh, the United States, everybody is going to start speaking the same. We're actually speaking differently from one another. But these types of communication systems does allow us to have influence from people that we wouldn't expect, 18:00 or that we wouldn't have had before. I just 18:05 there's no one to answer one of the earlier questions that you guys had, the reason you were taught that you had, like, the standard best way of speaking was when we decided to create a media standard when TV, TV and radio were happening 30s 40s 50s 18:26 they went to the Midwest, and wrote down what people sounded like and said this, and actually, you can still find that booklet. It's the NBC standard national broadcast on people from the Midwest. That's Yeah, it's not Midwest, people found that out. We're like, we're good at something. We're gonna make sure everyone knows it. Right. Like it was, it was democratically American, the West, the East Coast, nobody knew what was going on in the West Coast, the East Coast was to had too much. Yeah, a reminiscence of previous times. It makes sense. I have just so many, because like I admitted earlier, like, once you started getting into this, I just have so many, like, entertaining anecdotes over the years that are very specific to this topic. And but they're all they're all related to travel. Um, and like what you're saying earlier about, you know, the change in the language and you know, that it the further back the roots go, you know, the less altered it has been over time. And I didn't even think about like, West Coast. I mean, in the fact that you say now, there are starting to be, you know, like, pockets of very different language along the west coast. Like, that's just 19:42 that makes sense. You know what I mean, but it's just the 30 years from now, people from Oregon are gonna sound completely different than people from San Diego and like, to me a kid from Michigan, maybe not, I mean, I don't know that's probably an extreme but the idea that you can pick that up um, 20:00 That's such a unique like, you must. 20:04 I love when musicians talk about just noises. You know what I mean? Because it's like, What are you talking about? Man, there's no, there's no beat, like, that's a street car, you know, but you must just hear noise, human noise in a, in a in a very different way. I was gonna say beautiful, but there's probably so much going on. 20:24 It's all beautiful. I love it all. I recognize like, I notice a lot of it, I don't notice a lot of it because I don't want to work all the time. Or sometimes you just turn it off. I've been out at cocktail parties and somebody starts talking about something. I'm like, Oh, can I can you guys make me not like, I don't want to work right now? Do we have to talk about this? And they're like, Oh, yeah, you do this for a living? And then they start asking questions like, okay. 20:50 But I'm actually kind of really bad at telling where people are from based on their speech, because there is so much interaction at this point, unless, you know, something comes out that's very specific of like, Oh, I know that one individual word or pronunciation is rarely used outside of this particular community. So sure, you know, I do that. But you know, when I hear it, I'm like, ooh. And my husband is like, really, you're gonna pick up on that. 21:18 So this might be a little bit of a good pivot point. Right. And so, you know, as we talked, the show is about both. And since you mentioned your husband, one of the things that has always infatuated me about you guys, is that you are in constantly in a pursuit of education about people in a constant pursuit about education around the world, actually, no, that's a big part of the way that y'all invest your resources. They call us y'all, they're almost almost comes off the tongue as if I don't say dollar. 21:52 Ultimately, I know that 21:55 you invest your dollars, and your resources, more importantly, experienced this around the world. So talk to us a little bit about that, because not so much, you know, in the academic format. I'm fortunate enough to see some of the the Facebook post and some of the beautiful pictures that Jamie takes when you guys experienced this, but how does that help inform your travel around the world? 22:17 Um, I mean, you know, he and I have made a pact A while ago, I don't know, implicitly or not 22:25 that I think we made a pact. But I don't know if we actually did, 22:30 it was just a decision that was somehow made that we work too hard just to kind of hang around here that when we have time off. And that's really when I have time off because I have a very specific schedule, as a teacher, that whenever I have any time off, so 22:48 winter break, spring break, summer, that we go somewhere. And as we've gotten older and have had the means to do it, we go broader and broader and where we can go around the world. 23:01 I was actually supposed to be presenting at a conference in Hong Kong this week. So that didn't happen. And I've never, never done Asia. So I'm really looking forward to the webinars not gonna be the same as going to Hong Kong. Well, they, yeah, they said, they didn't even try to do it online. They're like, we're just gonna postpone it for a year. It's a conference that happens every other year. So they're just gonna postpone this time. 23:28 So it's just and it's funny, because I gotta backtrack for a split second. Whenever I tell people that I'm a linguist, the inevitable answers that anybody gets who is a linguist. There are two responses, one Oh, I better watch what I say. Which is kind of ironic, since I'm the one who studies language variation and dialects and all of that. And like, yeah, I'm the last person to judge anybody's grammar. But the what most linguists get as the response is, oh, how many languages do you speak? Ah, that's the same thing. But lol and that's just it like everybody's just because they also use the word term linguist as translator, which is a totally different thing. 24:12 And so when people say, how many languages do you speak, I'm like, one, I speak English. That's what I study. I even I don't even study all of English. I study American English. 24:22 And I study the history of English. So we travel so much, it's kind of funny, because we were like, Oh, you must, you know, know all these languages and go all these places and like, now, it was just kind of really nice to go someplace and not hear people speaking English for a while, and just absorbing observations. Like, I'm not paying attention to what people are talking about, like if people are talking about politics, or if they're talking about somebody's clothing or just like completely banal inane, whatever they're discussing, and not picking up on that making. It's it's 25:00 not pulling me into that, which can happen around here. And I don't try to be judgmental, but sometimes like, what are you guys talking about? 25:09 Because I do use drop a lot. But it just allows me to travel and just watch people and eat and drink and experience architecture in all of the beauty that's around and the amazing aspects of people, 25:28 just by kind of not knowing and giving myself the opportunity to be aware of things that I'm not always aware of. So that, for me is a key aspect of of travel and being able to, to do that. So Ryan, I'm not sure if that really kind of got to what you're asking, but it did, right. I know, because of some of our previous discussions that learning the language, I know you're not the person. And there are people like this who gain a benefit from deciding they're going to go somewhere. And then they use, there are a lot of modalities. Now I think you could teach yourself on language to be able to survive that. And so, you know, maybe five years ago when I learned that this was something that you all invested resources in, right, because affordability hopefully changes for all of us right over time. And that's what we want to so many people spend every waking hour working on. But the possibility of going somewhere with your kind of background. I mean, I think almost I don't like the word assume. But I think that a lot of times it would be assumed or typecast that that you somebody like you would be going there to know all of the language to immerse yourself in that. And so that to me, always struck me as one of the like magical parts about knowing you all as a couple you as a person, because it wasn't about that it is about the way that that informs how you like take in all of the art, you mentioned the architecture and you know the pieces of the creativity in the areas you go that draw you and so there's no shortage of that here in Atlanta. But it's not like it's just too much English speaking though, she needs to go somewhere non English speaking just fine. I love I love traveling around the US as well. It's just really nice. So as you said like it's it's seeing and experiencing a different culture language is definitely a part of that. But it's it's the bigger aspect that I'm that I'm interested in as well. 27:30 And like so we do we learn at least some phrases I can I know probably how to ask for a table for two in order a bottle of wine in a good dozen languages at this point. So you know, we get that down. Before we go places, both of us will have kind of some of the basics. And we've studied languages that allow us to at least get some of those 27:54 general interactions pretty pretty well. We can kind of work some things out. And I've never been to a place yet where I didn't know that alphabet. So that's helpful to like being able to read signs and plaques and things like that. If you went to Hong Kong, you would have known the alphabet now No. 28:14 So I have a year, too. But in Hong Kong, I mean English as an official language. So actually, I'm not really worried about. 28:24 But in Yeah, my job also was to learn when we rent a car, I have to learn all the traffic rules of that country. That's my job as we go replaces. So you know, we'll learn a lot and we have part of that. But we also recognize that we're getting this much of the culture and this much of the language. 28:41 And instead of going back to the same place over and over again, to get a deeper understanding of that, we've made a choice to keep trying other places. So I mean, we recognize that we're getting surface level discussions and observations with people. 29:00 But, you know, it also allows us to have a very much broader view of the world. So 29:08 man, I just leave what I think is a broader view of the world. I don't know if everybody love and I'm sorry, because you You didn't paint this picture. But I've gone ahead and painted it in my mind of Gee, like, just deciding based on language alone, like now, I don't know, mainly English speaking. Let's avoid that one. Like, we don't need that. We know what they're saying there. I mean, because that different forms of English New Zealand was awesome. I'm so excited. 29:38 That is what I was getting at in a very roundabout way, which isn't a strength of mine to be succinct and direct. But if you've been to Hawaii before, yes. Okay. Um, so, you know, Ryan and I grew up suburban Detroit. My wife and I moved to Toronto. We lived in Canada for eight years. 30:00 Where I was often asked like, Are you from the south, and I would often very entertaining conversations with people about how I said hockey and things like that. Then I moved to Hawaii, and 30:15 I had never really lived 30:17 in, in an area where there was a 30:22 what's the right term for a severe alteration of English? I mean, I know what they call it here. I will, I will go one further. It's not a severe alteration. It's such a severe alteration, it's an interaction with other languages. It's a totally different language, pigeon. It's like it is. So you have Hawaiian English, but you also have Hawaiian pidgin English, or a totally different language. And it is, to me, it's the thing of like, in like, because I'm the type of person like, I just love differences in people. Like, that's something ever since I was a little kid, you know, my parents would be like, Michael, you cannot walk up to strangers and ask them about their hair, you know, like I was just like, but I've never seen someone with hair like, so I moved out here. And I'm lucky enough to have met a variety of people, including quite a few fishermen. One of the things that I love and respect the most about a lot of the guys that I fish with, is the fact that they can turn it on and off. So they will literally, they will speak to me and clean No, because they have their nine to five jobs. They're not on the boat all the time, guys, with their nurses mechanics of variety thing. They speak to me in plain English. And then they turn 90 degrees and speak to the other guys on the boat. And the language I cannot I might pick up like a 10th I kind of get what they're talking about. 31:49 And I love it. I just sit back and there's times where they're like, Mike, Mike, and I'm like, What? Like, we're talking to you, man. I'm like, Whoa, you gotta slow it down, or use some directional pointed stuff like, and it's just the best ongoing joke. I mean, I I can guarantee half the time they don't know they've switched. It's generally it's just the way it Yeah, this is the way I talk to this person. And so this is how I say it. When I'm talking. I think. 32:18 I think it's such an incredible ability, like cuz I imagined my buddy at work as a nurse, you know, when he's, he's talking to the doctor who graduated from Washington or whatever. Um, but then he's got to turn around and talk to this patient. And like, a lot of the times the patients and there's communities here in Hawaii, where it's, that's all they speak at home is Pidgin, right? So I cannot communicate to that patient to the same ability that my buddy, can you know what I mean? Like, yeah, and usually wait quicker to like, the thing I love about pigeon is that like, that was three sentences, you just smashed into two words. And the person you're talking to knew exactly, I don't know what you're talking about. But that person knew. And Damn, you got right to the point real quickly. Yeah, no, it's it's an amazing language to listen to. And there's such a connection there. And there was Hawaii has such a history of them trying to smash it. 33:21 Like the educational system trying to push it out. And there was, you know, people being punished for speaking it. And there's a resurgence, 33:29 where more people are learning pigeon, and and, 33:34 you know, using it in different areas. So in night, and you've seen you've given a perfect example, right, why it's important to have 33:46 it one of the other things I study is health communication. So the idea of this, this, like health care provider and patient interaction, where it needs to be, not only when the patient doesn't understand the more standard or doesn't understand English, like doesn't understand why in English, that you have to go into Pidgin to be able to get the point across, but also in a situation where you're also trying to comfort somebody, being able to speak to them in the home language actually, can make things easier and calmer, as opposed to just not just whether or not somebody understands but are you really communicating in a positive way? 34:35 Do you ever wonder why Mike and I spend all these hours talking to people? Well, mostly it's because we're curious. Secondarily, it's because we'd like to share the stories of people as we learn how to become better journalists. In order to help us out we would love if you take a second and give us some feedback on your podcast channel. just pause the episode, go and write us a review. Give us as many stars as you want. We'll love to read it. 35:05 Is that a different? 35:08 Let me let me rephrase that. What is the learning approach to something like that when you are, let's just take the physician example. Right? Because you know, in a lot of times, unless you are from that place originally, you're coming back there to work in that area you a lot of times professionals and healthcare placed in places. How do you how do you bridge that gap? I mean, I know that's your area of study, what are some things that you could share with us that help the layman understand how that gap gets bridged? 35:40 Um, well, one of the things that happens is a medical school does everything in their power to train doctors how to think and speak like other people are not like other people, I'm sorry. Like, it's you now have to think like a doctor, you have to interact with one another doctor, like you are, you are no longer of the people, you are experts in this field, and you need to show that. So you have things like case presentations, where 36:14 studies have found that when they're testing interns and residents on whether or not they can present their their cases, I guess med students, when they if they can do a case presentation, it has more to do with Are you using the right language? And are you presenting it confidently, as opposed to are you actually correct. 36:33 So, so that's one aspect of it. So having crossing that divide can be anything from, I recognize that the way I'm speaking as a health care provider is not the same. And I need to change the way I speak when I'm interacting with patients. 36:53 You know, we talk when whenever anybody switched between two different languages, or two different dialects, or even different just modes of speaking, we talked about it as code switching. So it might be that you're using one set of vocabulary and grammar with, you know, the nurse or the other doctor, and then you turn to your patient, and you make sure that you're using language that that particular community, that particular person can understand. Of course, 37:25 that's hard to do. And you know what, you have to be willing to do that. And you have to be willing to be trained to do that. And depending where you practice and what you're doing, there can be a whole lot that is involved in it. And it might be that it nobody wants a doctor that comes to them and start speaking in a dialect that's not their own, right. 37:47 It's just like, Oh, I think I think you're gonna speak this way. So I'm gonna start speaking because that's just that awful. I'm so it's 37:57 sorry, was that that's a sitcom. I think about so many language train wrecks that happened with sitcoms on health care. I mean, yes. A lot. Do you remember the movie airplane? Course? Yeah. Excuse me, stewardess. I speak jive, you know? And yeah. Oh, 38:15 yeah. Okay, what is happening here? Um, you know, so things could go very wrong very quickly. But it's the idea of recognizing that that people communicate differently and being willing to talk differently, or at least, listen, seems seems like a real crucial theme today. Right? Just maybe the first step is recognition. Not Not knowing Yeah, the answers, but maybe just recognizing, you know, and maybe not trying to answer yourself and listen for a second and say about it. 38:50 On that note, though, I have another question. 38:54 All right, so I'm gonna be replaying that phrase code switching over and over, as it's just a really cool sounding term to NPR has an entire area called code switch, that's a set of podcasts? Well, 39:09 that's what I was gonna ask you and not i'm not presumptuously because I would imagine that the kind of neurological activity and behavior of people with varying linguistic abilities, and I think I'm trying to sound smart, but basically people that can bounce around from language to language or code switch very efficiently. 39:32 Can you talk at all about like the brain act, I'm not asking you to say those people are smarter than others, but is that like something that you've studied or kind of delved into at all? I haven't, there are lots of people who have um, and I mean, so the example of what you were you were you're giving on the boat of your friends talking to you and then talking. Oftentimes when people are switching between 39:56 two languages or two dialects, they don't really recommend 40:00 They do it. They just we, when we're speaking, 40:04 we go for what we think is going to be the best way to communicate. 40:08 And we tried to, there's a thing called linguistic accommodation where we, we want to speak, like the people that we're talking to even minorly. Because it shows us social connection as well. Yeah, yeah. So I mean, languages stored generally in the same place. And I'm not I don't know enough about what's going on in the brain with multiple languages. But you know, you can access it from kids, before they have any idea how to tie their shoes, they're able to switch between multiple languages perfectly without even thinking about it. And it's, it's actually better if you're really thinking about it, you know, you just automatically go back and forth. 40:55 And sometimes you have to make a decision, like if you're, if you're in a place where it's a bilingual place, but you know, that there are different attitudes associated with different ways of speaking. Do you approach somebody you don't know, and you start speaking the language that if both of you speak it, it might connect you as like the local language, but it all could come across as like, I don't think you know this well enough. So I'm going to talk to you. 41:25 You know, there's a lot morally right, yes, yes. So, I mean, there's a lot involved. Oftentimes, people switch between different languages, when they get very emotional. There's certain things that they will automatically say, in one language, or one dialect versus another. Gotcha. 41:46 I know, a couple Spanish, where it's quite well, my wife, the daughter of a Mexican woman, and they're not like, I love you. It's not No, no, no. 41:57 No, it's one of those abilities, though, that I think, you know, when you hear about someone, 42:05 and I'm thinking like Jason Bourne, but that's that's like a stupid example more like, you know, some traveling business person who isn't overly impressive, but can like hang in five different languages, to me that and that's like, maybe a fault of my own that is so exotic, and amazing to me, that I automatically placed that individual's intelligence at like, such. But I think that's because for me, there's nothing more important than being able to talk to other people. And like some prejudice of sorts, right, exactly. Like, I don't think that that that ability necessarily equates to like, that person might not be he might not know how to add, or she may know, you know, not have all that rain. 42:51 So that happens, like some people are just like, sometimes people get elected, you can imagine. 42:59 One reading is a very, very different skill. 43:04 Yeah, let's, let's let's get into that one in a second. 43:08 No, absolutely. So I there's a joke that says, What do you call somebody who speaks multiple languages? Somebody who's multilingual, what do you call somebody who only speaks one language? American? Yeah. Now no. reality. Right. So use you saying that, you know, somebody going around speaking five different languages is exotic for most of the world. That's just their daily basis, you have to speak most communities around the world speak at least two, usually three, and more languages for interacting, because you have small communities that have historically spoken languages. And as people move around, you speak with them. So that's, that's like multilingualism is actually the norm. We're weird and not speaking multiple languages normally, but it also Yeah, for us, it's, we have this idea as Americans that's like, Oh, well, you must be really smart to be able to speak multiple languages must be like a secret agent or something, you know. 44:10 And they're in and the idea of like, but you know, how do you speak five languages, but you can't read anything. Like for us there's a disconnect, but that's, that's a pretty normal, like, Girl. If you grew up in The Hague, you speak for four languages. Yeah. And like, you might not have graduated high school, but yeah, you speak four languages. Like that's just that's the and that was my experience in Toronto. Um, is, is you know, it's a it's a matter of need, right? I mean, man, a lot of people learn a whole new language just for a vacation. When you move there about 30 days in, you get tired asking for the same thing every day. Right? So you learn what the next thing is, and 44:51 it's a it's such a cool topic for me I could go on and on and on about this. I this is tied to this every day. 45:00 For the last 20 years, 45:04 and as a teacher, I pull more people into my world, I'm like, come with me, come talk to me about this, I can imagine that this is gonna be a multi part interview I talked 45:15 a little bit about, like, are asking the expert type discussions, you know, for our listeners in they've heard a couple of them now, Mike, you know, where we're taking a little bit different angle above and beyond just the interview components, but there's kind of, there's this like initiation thing that you have to go through, you have to be interviewed, before we get into the expert part. So I could do this. I know we're getting close to our hour here. But I really, if I could I want to ask one real final question. These from from my camp, which is 45:48 it's no secret to most people who are listening now that we have this time in what started in America with the world that is relative to race and brutality in, in what's going on, right. And so, this show is not about that. And, you know, we are an episodic show, meaning that we talk a lot about things that we hope could be published for years on end. And it's an autobiography, biography type of an interview that we're hoping to achieve today. But when you think about unity across the world, and you think about how language affects unity, 46:24 myopically here in the United States, relative to you know, the current exacerbation has to do with police brutality, and this ever burning, you know, very true 46:36 difference in races in the United States and difference in socio economic ways that that works out in your life, or how does language save us? Like, I don't want to make it so prophetic, but like, how, how does that help? Like how, how do we how do we, how do we become better partners to each other better tribes, as groups to other tribes to let language start to develop peace in this world? 47:04 I love this question. This was a phenomenal question. 47:08 And I do think language can save us. But I also switch it a little bit from not just language, but communication. So it's the idea of being willing to talk to people. And right now what's going on in the United States, being willing to listen, and not passively listen? actively, they call it 360 degree listening, where your brain isn't off thinking about some other stuff. And you're just kind of you're actually listening and processing and thinking through? What is this person telling me? What is this community telling me? What do I not understand? And how can I ask questions so I can understand. 48:02 So I think language can save us by giving us the ability to communicate, but really having the will to communicate and listen and process and think through and speak up. I know, I'm not as good as this as I should be. When you hear something when you hear other people say things that are untrue. 48:26 If not, false, are just on. 48:32 I don't even know the term at this point. Because words are hard. 48:37 Getting You know, when you hear something, it's not always just about correcting but having somebody like, okay, you said this, but what about if you actually think about it from the other person's perspective? Or, you know, what, if you're listening to somebody, I read something the other day that was talking about reactions to these stories that we've been hearing. And in particular, this was the issue that happened in New York City in the park, where 49:05 Amy Cooper called the police. And there was this blog post that I was reading that was talking about how all of these people were saying, Oh, well if it were me, I would be doing something else. If it were no, if I was there, I would have said something if and the blog focused on 49:28 the idea of stop making it about you stop making it about how you're experiencing it and how you feel about it. That's fine process that work with it. But stop and listen to what 49:44 the other people have or you know, all parties you know, the I can't Mr. Cooper, the guy who's I can't remember his first name. Now. That was the birdwatcher that had the police called on him. You know, look at it from his perspective and what was going on. Listen to him. 50:00 Listen to what he has to say. And listen to what he said in the video. So it's I think this is a long winded answer, and I apologize for that. But I think it's the idea of speaking up when you can, listening to one another, the idea of communication, regardless of what language that's in whatever dialect it's in, you know, find a way to understand 50:24 when we talk about people talking to folks with especially that speak stigmatized dialects, like African American English, we use this phrase 50:34 communicative burden, that sometimes as listeners, we just say, I don't understand what that person is saying. Or if it's somebody who hasn't done is non native speaker of English, I'm not going to understand what that person is saying. So I'm not going to listen, or whatever, they're not speaking in a way that I want to follow in that can be politically valid, as you know, in terms of politics, like you've used a term or you're coming from a perspective that I want, don't want. So I'm gonna stop and I'm putting the communicative burden on you to change how you speak. So it's better for me. And that's just not fair. So it's, it's taking that burden onto yourself. 51:18 I hate that you felt the need to apologize for that amazing answer. It's long winded out of need. There's there's no way to none of this is an easy, easy answer. And I, I could not even if I sat down and wrote it over and over again, have have expressed it better than you did. I mean, what I took from that actor is you don't need to speak the most important part of communication isn't what comes out of your mouth. So just shut up. And listen. 51:51 That's the that's the best place to start is just listening and, you know, compassion and greater effort on all of our parts. I that what that communicative burden, another amazing term? There's a version of it, if there's another word, or what was the other link was the other work? All right, yeah. Do 52:16 you guys have very 52:18 phrases? 52:20 But how tragic is that? And you know, what's messed up is like, embarrassingly? 52:26 Well, embarrassingly, I think we all need to just get a little bit better at this, you know, 2030 years ago, growing up in suburban Michigan, it was, it was a lot more acceptable to walk around with that burden. And be like, you know, you're not from here. I don't know why you're talking like that. But you're here, you should talk like us. Like that was, that was a normal attitude from where I'm from. I'm 52:54 like, just, like, just think about think about that shit. Like, I'm sorry to use such a dumb but 53:02 because you move to your 10 years before they did, you have the right to say how people should speak when they move here. And they're seeking the same things that your family was seeking when they came here, and it's just, 53:16 ah, I'm all sweaty. 53:20 Even, even if they are speaking English, the idea of like, well, you're speaking English differently than what I'm then how I'm used to hearing it. So I need I and I'm gonna shut that down. Because I can't understand you. There's, there's this really great study from a professor that I used to work with named Donald Rubin, where he had the same voice, recorded giving a lecture. And then he played it for a group of students. But he had two different pictures. And one was a white dude, I think it was a guy I can't remember, a white person and the other was somebody from East Asia or had features from the East Asia, I should say. And not it's the exact same voice. And the students were like, Oh, I didn't understand that one person I understood. The first one or I didn't understand to the extent that when they were actually questioned, like given up like a pop quiz on the on the lecture, they actually did worse. Because they're like, Nope, I'm not gonna know this person is bad. They just they close their ears do it. And 54:32 hey, thanks for taking time to listen to Mike and I Today, I wanted to talk to you just for one second about reviewing the podcast. It really, really helps us out and it places us higher on search engines, as well as the other podcast channels that publish our show. So if you listen to conventioNOTup, you dig what you hear. Take a second go out, give us five stars, give us a few kind words or just real words, whatever the hell you want to say. out there on the review channel of your podcast show. 55:08 I feel like those are the things that we should know more about as we figure out how to bounce out of this like outrage culture, however, whatever that means to you, because that in its own right is like this incendiary term, right? Like, everybody else is outraged, or I'm outraged or whatever. But ultimately, I feel like combining your first and your answer to the first question, when you say, you know, in summary, like, Listen, stupid. 55:32 The reality is that 55:36 it's what gets communicated. And if you don't pay enough attention to what's trying to be communicated, it's quite possible that you could inform yourself incorrectly. And here are the examples. You know, I mean, not everybody will be able to maybe identify with an example of a lecture in a classroom, but most people probably would, because that is such a distinct thing that I think that almost all of us can identify, you know, when humans are frustrated, at least in my experience, and this I mean, is by what I do, is we reach for a lifeline often, to justify our frustration, and if we can clean to that Lifeline in that Lifeline is incorrect. And it doesn't really save us, right, you know, it's sometimes it occludes us too early. And I wish more people could really approach life with such an open hearted, you know, a perspective, I think that probably requires being open to them when they're young. And when they come to mic, like, like you said, when you're when you're new to the place, so that so that those occlusions don't happen. 56:42 Another good example, to have that beyond the lecture. Example is 56:49 color customer service calls or tech calls. A lot of people have that they just keep hanging up until they get somebody that quote, unquote, speaks American, 57:00 like this person will not be able to help me. Right? Right. That's a real thing like to speak American, like, what a beautiful if we could just get a name and address of everyone who ever uttered that phrase. 57:19 positively, there's a really great 57:24 healthcare communication. Okay, and so we have overseas customer service. Those listeners who know the name of my company, maybe they could do this, I'm not going to link them together this way. But our best incoming customer service English is in the Philippines. Mm hmm. So would you like, like, that's where the phone calls come in. With such English as spot on. Compassion is great. There's very little hang, there's actually, you know, hang up that you could talk about probably from the customer service end, right. And so it's the Philippines. That changes actually, at least in my the past decade that I've been working internationally. Because, especially with healthcare, like you mentioned earlier, that accent is so important, right? However, 58:06 right, wrong, or in different call centers internationally make a heck of a lot less mistakes. A lot of people think it's just about the cost. But we shouldn't typecast that, it's that those international systems, as long as you know, we're able to train them with with the right accent, quote, unquote, right? They make less mistakes, and there's use of data to back it up. I would have never like, I would have just assumed it was 100% function of cost, which is I think, 58:36 is old school ignorant kind of 58:40 presumption. It really is, um, 58:44 oh, man, I'm really, really sharing my ignorance today. 58:49 That but you know, I, like I said, I'm down to be the dude in the crowd that raises his hand and he admits like, Hey, I'm here to be better. Um, I, that's a scary notion and in today's society, but if we all just kind of try a lot harder. That's the kind of unity I don't know. It's, I think it's a lighter question. But you know, I've we've found it sometimes delves into deep, deeper parts of our brains. Um, we asked us of a lot of our guests and I think I'm really really dying to hear 59:23 your response. Doctor, we 59:26 were curious, what do you think the 1516 year old Susie would would would think of what you're up to today where your passions are and kind of, or vice versa? If you if you would rather give some advice to that teenager, you can do that. But I want you to, I want you if you can bounce between now and then. 59:47 Um, I think I think 15 year old Suzy would be surprised, but really pleased with at least with like 1:00:00 The work that I'm doing and where I ended up in terms of a career, the the fact that, you know, me making a couple comments about my mom's accent, and the fact that my cousin's made fun of me for using y'all. It's like, wait, you turn that into a career? Good for you. You've written books on that topic. That's awesome. 1:00:25 You know, I, I think I would be proud of the work that I've been able to do to get people to think about things that they haven't thought about before and think about diversity in ways that 1:00:41 they overlook, oftentimes, I mean, we didn't throw around the word diversity so much when I was 15, and 16. But 1:00:50 But I think the I think that type of thing was in the back of my mind, at that point, I was interested at 16, I was starting to get interested in the idea of travel and other languages. 1:01:04 When I was I think I was 16, maybe 17, when I started studying Russian, 1:01:10 which is what I majored in, in college, still can't speak it, but that's what I meant. 1:01:16 So I think the fact that I would say, Oh, you went with that, but turned it into something different, I think I would be disappointed in the fact that I can't speak Russian fluently, or I can't speak Italian, which is what my family historically speaks, that I couldn't speak anything fluently. I think, I think I'd be like, really, you've had this long, you couldn't, you couldn't have worked with that. 1:01:38 But yeah, I but the idea of me being a teacher and a researcher, and an academic, would have shocked the crap out of me, because I, my parents didn't go to college. 1:01:51 I didn't know anybody who was a professor, I had no, there was no experience that would have made me think like, oh, teaching is the right role for you. And even when I entered a graduate program, I wasn't even thinking about that. I just wanted to learn some more. So I'd be really, really surprised to know that on a regular basis, you know, sometimes daily, I get up in front of 100 people and talk about stuff. And I am perfectly happy doing that. I love doing that, actually, what could the 16 year old version of you want more, you just said your career, I get a smile on your face has only gotten bigger the variety of subjects we've covered today, it's just a, you mentioned something there that I do have to touch upon, just that you forged this past yourself. Um, and that's, it's a common theme. A lot of our guests. I mean, it's called conventioNOTthat for a reason, um, but to me just say both of my parents are educators, you know, my, my dad has his PhD in education. My mom got her master's in the 80s. Um, but they don't, they're not engineers, they don't do what I do. Um, and so I really, I love that this was completely out of nowhere. And nobody you didn't have anybody to look up to and say, Yeah, that looks okay, I'll, I'll go down that path. So, to me, you get an extra applause for 1:03:18 you know, going out on this limb on your own and then making it awesome. Because you I mean, you use there's no way people meet you and wonder if you're happy and in your career and in your in your life, because you 1:03:31 and you're in the right spot. 1:03:33 You know, we get to spend a lot of like, personal time together. And sometimes wine comes out and all that kind of stuff and the nature of our lives. Yeah. Right. Sometimes the nature of our, 1:03:45 my wife, Anna, and 1:03:48 Susan's husband, Jamie, we were able to share some of our observances about where we're good at each other, 1:03:57 with each other, not at each other. But one of the things that is always so inspirational is about the way that that continually becomes kind of like part of our conversation. I always think when when we're in these groups of couples sharing about a line or whatever that might be, and I can't help but think that that's what dictates to like, being able to open up into conversations like this today, or really the way that you do, being able to influence young minds. You know, I mean, we didn't talk a lot about that today. Because, well, there was no reason we didn't talk about it. We're learning today. But I know that that's a big part of what makes you tick is to be able to have those relationships and to follow students getting into law school and making those you know, next steps to influence the world. So I hope that someday we could get you to come back and talk a little bit more about that. 1:04:48 In the meantime, if I want to get a hold of you, or if there's something that I there's this kind of two questions, one, how do I kind of you know, get a hold of you in the appropriate manner. But also, if I didn't want 1:05:00 Get a hold of you. But I want to learn about a career, whether that be in linguistics or as an educator, where would I go? And then I'll wrap us up however we do that, but this is this has really been one of our better interviews. I really appreciate this today. Thanks. I've had so much fun with this. Thank you so much. I'm so my full contact information is through the Emory University website, the linguistics program there and anybody can always reach out to me, send me an email is probably the best way to do it. And I'm happy to answer any questions that people have. There are a ton of resources out there about linguistics and about careers in linguistics. I like to point people to the linguistics Society of America, their website, especially folks that are starting school and thinking that they might be interested in studying linguistics, there's an entire area of wide major in linguistics, or what kind of fields can I work in? If I study linguistics? The short answer is everything. Like it applies everywhere, you can apply linguistics to every single career. 1:06:13 And so they have a lot of resources. There's also some really good books that are out there. There's one called the five minute linguist, and that I just started reading, and it's really, really short vignettes. And there's some videos that are out there that go along with it, of just like some of the key questions that people might have about language. So if anybody's just interested in like, really, really short ways of learning a little bit about language or the types of questions you can ask about language, it's a good book that I recommend. And 1:06:44 what about the ones you wrote? I mean, are those those worth recommending? Well, my textbook linguist language and linguistic diversity in the United States, 2015 by Rutledge 1:06:57 that we're working on the second edition, so that is available and it is online. 1:07:04 And it ends I have a new book called linguistic plants of belief, which talks about p southerners views about dialectal differences in the United States and about views about 1:07:20 man coming out. So that's coming out in October. It was supposed to come out this month, but it's been postponed. I was pulled on to this project with Paulina bounce and Jennifer Kramer some wonderful, amazingly bright women. But yeah, so linguistic planets of belief comes out in October. Okay, yeah, that that's why I'm excited for that October. That's my birthday month so anything going on in October it's gonna be great. It's gonna be well and right now more more to come upon this and I'm gonna be probably relatively certain that YouTube will meet face to face but Mike and I are talking about a South East trip in the month of September in which we will go throughout the southeast as Damn Yankees and experience the world. Everyone can hear us talk time. Yeah, yeah, Kara's 1:08:09 point. 1:08:11 Yeah, can I plug one more thing before we go just because of what our was talking about with what's happening in the us right now. We went to the North Carolina, North Carolina language and Life Project has just come out or not just come out last year came out with a documentary called talking black in America. 1:08:31 And you can look it up online talking black in America was talking Black america.com. But I can't remember. It is a beautiful hour long video documentary that interviews people and talks about what black languages in the United States and its history and its development in the social views that go along with listening and being a speaker of it. And for anybody that is thinking about 1:08:59 how to listen and how to communicate. It's a beautiful time to watch this video. Okay, thank you. I 1:09:07 will share that right away. Thank you. Yeah, we started by Well, well, it's really been a pleasure. I'm almost sad to hear it go to an end or at least better less listeners are but there will be more. I would love to have a Ask me anything about writing a textbook. I feel like that could be something that would be really really cool to be focused on. From from an expertise perspective. I'm good at telling people how not to write a textbook because exactly the process that I went through all the obstacles you trip down along the way right. I always thought that parenthesis tell the story anyways on the inside, right. So maybe maybe you could help set those bumpers on the outside. So just to close us down. If this is your first time listening to us if you found your way to us through Dr. Tamasi. We are conventioNOTnot and we promote ourselves through 1:10:00 Are interviewees and our guests and so on and so forth. So please take a second there are countless interviews out there that aren't similar to Susan's, but they are different. You will find many, many, many different types of careers, many, many different pursuits of happiness 1:10:17 with all of the diversity that we're talking about today, and different types of advice, and so on and so forth. So please take a second get out there, follow us on Instagram or Facebook or Twitter or LinkedIn or anywhere that you might go. We'd love to have you follow there. And we appreciate you listening today. 1:10:36 Thanks, doctor. Thank you guys. So much.
On today’s show, we’re so pleased to welcome back Becky Chernek, F&I expert, President of Chernek Consulting, and host of F&I Today right here on CBT. In this segment, Jim and Becky tackle how the F&I process fits into online vehicle transactions. https://www.cbtnews.com/the-importance-of-personally-engaging-with-the-customer-during-the-digital-car-buying-journey-becky-chernek-fi-expert/
As part of our ongoing coverage of the Coronavirus, we’re pleased to welcome back Becky Chernek, F&I Expert, President of Chernek Consulting and host of F&I Today right here on CBT. In this segment, Becky and Jim discuss how your dealership can embrace a “new normal” during COVID-19. Did you enjoy this interview? Please share your thoughts, comments or questions regarding this topic with host Jim Fitzpatrick at jfitzpatrick@cbtnews.com. https://www.cbtnews.com/becky-chernek-talks-fi-and-digital-retailing-best-practices-during-the-coronavirus/
Joseph Smith saw God and Jesus Christ. So what does that mean for you and I? Today we are going to talk about some of the things that the fist vision can teach us about our relationship with God.
On today’s show, we speak to auto industry experts Becky Chernek, President of Chernek Consulting, David Kain, President of Kain Automotive, and David Lewis, CEO of David Lewis & Associates about the current spread of COVID-19 and challenges dealers are facing during this time. Check out their shows F&I Today, Kain & Company, and Straight Talk here on CBT. https://www.cbtnews.com/daily-automotive-newscast-march24-2020/
Originally posted on CBTNews.com: Help Your F&I Office Perform Consistently with These Key Strategies On this week’s episode of F&I Today, Becky Chernek, President of Chernek Consulting, discusses the importance of performing well in the dealership on a consistent basis. It may surprise you to know, that experience isn’t everything when it comes to performance; it comes down to drive, motivation, and a willingness to learn. -------------- CBT Automotive Network is a multi-media platform for retail automotive professionals. With digital channels including a daily show, informative website, daily eNewsletters, monthly magazine, webinars and 9 network shows hosted by the industry's top trainers and thought leaders. CBT is your dealership's "go to" source from the showroom to the service drive. https://www.cbtnews.com/ CONNECT WITH US! Contact us: info@cbtnews.com Subscribe: https://www.cbtnews.com/freesubscription Facebook: https://www.facebook.com/CarBizTodayNews Twitter: @CarBizToday Instagram: https://www.instagram.com/carbiztoday/
Originally posted on CBTNews.com: https://www.cbtnews.com/becky-chernek-discusses-how-to-adapt-your-dealerships-fi-department-for-the-digital-age/ Here to tell us how you can revamp and re-invigorate your dealership’s F&I strategy for 2020 is Becky Chernek. Becky is an F&I Expert, President of Chernek Consulting, and host of F&I Today right here on CBT News. -------------- CBT Automotive Network is a multi-media platform for retail automotive professionals. With digital channels including a daily show, informative website, daily eNewsletters, monthly magazine, webinars and 9 network shows hosted by the industry's top trainers and thought leaders. CBT is your dealership's "go to" source from the showroom to the service drive. https://www.cbtnews.com/ CONNECT WITH US! Contact us: info@cbtnews.com Subscribe: https://www.cbtnews.com/freesubscription Facebook: https://www.facebook.com/CarBizTodayNews Twitter: @CarBizToday Instagram: https://www.instagram.com/carbiztoday/
Originally posted on CBTNews.com: https://www.cbtnews.com/how-to-inspire-consumer-enthusiasm-and-give-customers-the-buying-experience-they-want/ On this week’s episode of F&I Today, Becky Chernek of Chernek Consulting, discusses how industry disruptors like Tesla and Carvana are re-shaping customer expectations and building brand loyalty. -------------- CBT Automotive Network is a multi-media platform for retail automotive professionals. With digital channels including a daily show, informative website, daily eNewsletters, monthly magazine, webinars and 9 network shows hosted by the industry's top trainers and thought leaders. CBT is your dealership's "go to" source from the showroom to the service drive. https://www.cbtnews.com/ CONNECT WITH US! Contact us: info@cbtnews.com Subscribe: https://www.cbtnews.com/freesubscription Facebook: https://www.facebook.com/CarBizTodayNews Twitter: @CarBizToday Instagram: https://www.instagram.com/carbiztoday/
Originally posted on CBTNews.com: https://www.cbtnews.com/pinpointing-why-the-customer-is-saying-no/ On this week’s episode of F&I Today, Becky Chernek talks about what to do when a customer wants to stick to the base payment and says no, no matter what their reason may be. -------------- CBT Automotive Network is a multi-media platform for retail automotive professionals. With digital channels including a daily show, informative website, daily eNewsletters, monthly magazine, webinars and 9 network shows hosted by the industry's top trainers and thought leaders. CBT is your dealership's "go to" source from the showroom to the service drive. https://www.cbtnews.com/ CONNECT WITH US! Contact us: info@cbtnews.com Subscribe: https://www.cbtnews.com/freesubscription Facebook: https://www.facebook.com/CarBizTodayNews Twitter: @CarBizToday Instagram: https://www.instagram.com/carbiztoday/
How often do we check-in with ourselves? Throughout the day, month, or year, how often do we ask ourselves, where am I? Today's episode talks about acknowledging where you are and being true to yourself. Acknowledging your current mental, emotional, spiritual, or physical state and not feeling any guilt, but becoming aware while practicing some self-care techniques. Remind yourself, it's okay to disconnect to reconnect. You owe yourself! Follow me on Instagram @Shameless_Shawny Email: Shameless.shawny@gmail.com Music by @jesa.ah Photograph by @Blank_Kanvas Podcast logo by @cheeky_ruthie --- Send in a voice message: https://anchor.fm/shameless-shawny/message
Originally posted on CBTNews.com: https://www.cbtnews.com/is-your-fi-manager-on-social-media/ On this week’s episode of F&I Today, Becky Chernek explains why the F&I manager at your dealership should be active on social media and implement it as a part of their process. -------------- CBT Automotive Network is a multi-media platform for retail automotive professionals. With digital channels including a daily show, informative website, daily eNewsletters, monthly magazine, webinars and 9 network shows hosted by the industry's top trainers and thought leaders. CBT is your dealership's "go to" source from the showroom to the service drive. https://www.cbtnews.com/ CONNECT WITH US! Contact us: info@cbtnews.com Subscribe: https://www.cbtnews.com/freesubscription Facebook: https://www.facebook.com/CarBizTodayNews Twitter: @CarBizToday Instagram: https://www.instagram.com/carbiztoday/
Originally posted on: https://www.cbtnews.com/examining-your-fi-product-offerings/ On this week’s episode of F&I Today, Becky Chernek explains why you should take a closer look at your product offerings so you can decide which F&I products bring the most value to your customers. -------------- CBT Automotive Network is a multi-media platform for retail automotive professionals. With digital channels including a daily show, informative website, daily eNewsletters, monthly magazine, webinars and 9 network shows hosted by the industry's top trainers and thought leaders. CBT is your dealership's "go to" source from the showroom to the service drive. https://www.cbtnews.com/ CONNECT WITH US! Contact us: info@cbtnews.com Subscribe: https://www.cbtnews.com/freesubscription Facebook: https://www.facebook.com/CarBizTodayNews Twitter: @CarBizToday Instagram: https://www.instagram.com/carbiztoday/
We Are Fortunate to Meet With God's Coming Woo oh … Our life is not in vain. Woo oh … Our life is not in vain. I Today we meet with God, experience His work. We've known God in flesh, practical and real. We've seen His work, awesome and wondrous. Each day of our life is not in vain. How precious to gain the truth and life! Grasping and embracing this mystery. My feet are on the brightest path to life. No longer searching, all is clear to us. God, we'll love You always without regret. We've found the truth, eternal life we'll gain. Our life is not in vain, it's not in vain. Woo oh … Our life is not in vain. Woo oh … Our life is not in vain. II Life of loving God, meaningful, not empty. Fulfill our duty to witness for Him. We gain God's praise, receive His salvation. We do not live in vain; our life, rich and full. God, we'll love You always without regret. We've found the truth, eternal life we'll gain. Our life is not in vain, it's not in vain. Woo oh … Our life is not in vain. Woo oh … Our life is not in vain. III Who could be more blessed than we are? Could fortune ever smile so rich and vast? For God has given much more to us than anything He gave in ages past. We must live for God, who raised you and me up. We should return all the love poured out on us. God, we'll love You always without regret. We've found the truth, eternal life we'll gain. Our life is not in vain, it's not in vain. Woo oh … Our life is not in vain. Woo oh … Our life is not in vain. God, we'll love You always without regret. We've found the truth, eternal life we'll gain. Our life is not in vain, it's not in vain. Woo oh … Our life is not in vain. Woo oh … Our life is not in vain. from Follow the Lamb and Sing New Songs
Originally posted on: https://www.cbtnews.com/the-importance-of-an-fi-specialist/ Nowadays, some sales managers are submitting deals to the bank directly, assuming that all they’re doing is streamlining the process. On this week’s episode of F&I Today, Becky Chernek discusses the importance of having an F&I specialist at your dealership. -------------- CBT Automotive Network is a multi-media platform for retail automotive professionals. With digital channels including a daily show, informative website, daily eNewsletters, monthly magazine, webinars and 9 network shows hosted by the industry's top trainers and thought leaders. CBT is your dealership's "go to" source from the showroom to the service drive. https://www.cbtnews.com/ CONNECT WITH US! Contact us: info@cbtnews.com Subscribe: https://www.cbtnews.com/freesubscription Facebook: https://www.facebook.com/CarBizTodayNews Twitter: @CarBizToday Instagram: https://www.instagram.com/carbiztoday/
On today’s episode of F&I Today, Becky Chernek discusses the importance of a Dream Team concept between sales and F&I as well as how you can increase your PVR by $1700.
On this week’s episode of F&I Today, Becky Chernek talks about digital retailing and what it has to do with F&I. Why should you worry about digital retailing in your F&I department? Digital retailing is currently the biggest trend in the automotive industry, and if you aren’t completely familiar with it Becky helps to break it down and explains exactly how it can boost your profits and help with sales.
Preached at ICC on Nov. 3rd. From Matthew 26--Once again, we see Peter deny that he could ever betray Jesus, just like last week. (Is it I ?) Today, we see all the disciples flee and run away when persecuted. And they knew Him! What would you do?
Awaken Your Inner Awesomeness with Melissa Oatman-A daily dose of spirituality and self improvement
I Today’s episode came about because of a conversation with my niece. If you or anyone you love has ever had to deal with a bully, then you know how difficult, frustrating, and hurtful it can be. In today’s episode, I talk about how to try and deal with bullies. Don’t forget to sign up for my 5 Day Challenge. It’s free and you will learn a lot. 5 Day Challenge https://mailchi.mp/e37bf02055dd/loge Check out my new meditations for sale! https://melissaoatman.com Join me live on Facebook every Tuesday! https://www.facebook.com/reikiwithlissa/
Just kidding!!! Or am I? Today we talk about that most hallowed of institutions, voting. We call it the democratic process, but how democratic is this process? What does it say about liberals when we are sold a story of a system that works when we are reminded every day that it doesn’t? Is being […]
We are we are, One love, one heart ... Welcome to TeTe & Espresso, a CastBox original, I’m TeTe. Let’s talk 1 minute about life and take a 1 minute espresso shot of high energy affirmations. This weeks theme is Who am I? Today’s topic, Who are we. We are the world, we are the children..Who are we supposed to be, is the best question. And our answer?...The best “US” possible. How do we gage being the best us possible? Fortunately we have had many Christ beings as an example in the history of the world. Fortunately we have the psychological answers to alleviate what we must, to be the best us possible. (Yuck sound like you ate a bad food) If words like pure love, happiness, confidence, peace are not palatable to you, it’s time to cleans your palate with some TeTe & Espresso affirmations! I realize that the bad taste in my mouth from the best spiritual foods, is not the food, or the chef, or the seasoning of life. It is my decision to be a food critic vs. a food connoisseur, a lover of every single taste and layer of flavoring of every single bite of life. That you recognize cutting a peace of love and dipping it in the confidence sauce, or dipping your spoon in the peace of mind stew and also scooping a chunk of self respect..Living a life where we combine each ingredient to make the whole meal go together. It was meant to go together. Give yourself a 5 star review, place your napkin in your lap, pinky up...and stuff your freaking face. Let me know who you are and what you think, leave a comment for this podcast.
I was raised before social media, and the INTERNET. What? Yes. Here's what happens when a guy with no kids asks Dads who HAVE kids about RAISING kids in 2018. I wonder things. I wonder what you'd tell your kid when they see something disturbing on TV or social media...how do you mold the future of society? Being responsible for not only a kid's physical well being, but their MENTAL well being. I've always wondered how my dad would raise my sisters and I TODAY as opposed to back then. Happy Father's Day!
I’ve been asked a TON of questions lately about how to lose weight, rehab Lowe back pain and many others alike. Find out I Today episode the answers I provide to those questions. Consider sharing this with the person you care about most. --- Send in a voice message: https://anchor.fm/jedcodyoffthecuff/message
In every church, there are only two worshippers. Whether it is a large church or a small, you will find only two worshippers in attendance. What am I talking about? Turn to Genesis 4 and I will explain. There are only two worshippers in any church. There is either an Abel or a Cain. As we study this idea you need to ask yourself and God which am I? Today, as we continue with our series, Getting to Know God we need to learn just one thing. Your Takeaway Today’s Takeaway is this: Worship only out of faith not out of obligation. Genesis 4:1-8 Let’s read Genesis 4:1-8 Now Adam knew Eve his wife, and she conceived and bore Cain, and said, “I have acquired a man from the Lord.” 2 Then she bore again, this time his brother Abel. Now Abel was a keeper of sheep, but Cain was a tiller of the ground. 3 And in the process of time it came to pass that Cain brought an offering of the fruit of the ground to the Lord. 4 Abel also brought of the firstborn of his flock and of their fat. And the Lord respected Abel and his offering, 5 but He did not respect Cain and his offering. And Cain was very angry, and his countenance fell. 6 So the Lord said to Cain, “Why are you angry? And why has your countenance fallen? 7 If you do well, will you not be accepted? And if you do not do well, sin lies at the door. And its desire is for you, but you should rule over it.” 8 Now Cain talked with Abel his brother; and it came to pass, when they were in the field, that Cain rose up against Abel his brother and killed him. Cain and Abel, that story is familiar to us. Cain is the first murderer. He killed his brother Abel. It appears that Cain was jealous. He was jealous because God favored Abel’s offering but did not favor his. But what does this have to do with worship? How does this story link to the idea that there are only two worshippers? Let’s look first at the text of Genesis 4 and try to answer the question why did God respect the worship of one and not the other. 3 And in the process of time it came to pass that Cain brought an offering of the fruit of the ground to the Lord. 4 Abel also brought of the firstborn of his flock and of their fat. And the Lord respected Abel and his offering, 5 but He did not respect Cain and his offering. And Cain was very angry, and his countenance fell. We can immediately see a difference in the two offerings. Cain’s was produce and Abel’s was sheep. Now, this could be because Cain was a farmer and Abel a shepherd. But for this moment I want to focus not on what was offered but the value of the offering. Cain’s brought available produce. There was nothing to distinguish it. But Abel’s was the firstborn and the fat. It seems to me that Cain just chose what was available but Abel picked his best. When you worship, when you attend your local church do you bring your best? Or do you just get it done? I have been there. Maybe you are there now. When we worship on Sunday are we just getting it done, are we not bringing our best? Note what God says to Cain. 6 So the Lord said to Cain, “Why are you angry? And why has your countenance fallen? 7 If you do well, will you not be accepted? And if you do not do well, sin lies at the door. And its desire is for you, but you should rule over it.” On any given day, even Sunday, sin desires us. It is there crouching, waiting to attack. As believers, God has given us the ability to not fall prey to sin. We can rule over it. See Romans 6. God says to Cain that he did not do well. God is asking Cain to reevaluate his worship. God wants Cain to understand where he came up short. He is extending mercy to Cain. He wants Cain to be aware of sin and to defeat it. Some people struggle with correction. Some take the feedback, learn the lesson, and adjust. Some, though, react poorly to correction. They become defensive, they speak out or act out. Cain reacted poorly and acted out. 4:8 And Cain talked with Abel his brother: and it came to pass, when they were in the field, that Cain rose up against Abel his brother, and slew him. 9 And the LORD said unto Cain, Where is Abel thy brother? And he said, I know not: Am I my brother's keeper? 10 And he said, What hast thou done? the voice of thy brother's blood crieth unto me from the ground. There is not much I can add to the murder of Abel. The Scripture says it all. But I will ask you this. How do you react when you are corrected? Do you listen and learn or do you bristle and burn? Which are you? God gives us a caution. Sin is crouching, waiting to attack. Do not let your thin-skinned, defensive nature lead you to sin even further. Because when you do, there is the possibility of even worse behavior. Hebrews 11:4 Remember, there are only two worshippers in this church – Cain and Abel. So we need to dig deeper to understand what happened. We need to understand this so that we can see who we may be. Turn to Hebrews 11:4 Heb 11:4 By faith Abel offered unto God a more excellent sacrifice than Cain, by which he obtained witness that he was righteous, God testifying of his gifts: and by it he being dead yet speaketh. Note first that Abel’s sacrifice was “more excellent.” Why was it “more excellent?” Abel picked from his best. He gave his best. We have already touched on that. Abel’s sacrifice had life and Cain’s did not. I know that the Law permitted grain offerings. So to offer produce was permissible. But this offering is long before the Law. I believe that God expected an offering to reflect the coming sacrifice of Jesus. Look at Hebrews 12:24. "And to Jesus the mediator of the new covenant, and to the blood of sprinkling, that speaketh better things than that of Abel. Abel’s sacrifice was by faith, not Cain’s. That means that Cain’s sacrifice was out of obligation. But Abel’s heard God’s Word and worshipped accordingly. “Faith -cometh by hearing and hearing by the Word of God.” Romans 10:17. Abel heard God’s Word on worship and Abel responded correctly. So Abel gave his best. Abel’s sacrifice reflected the coming sacrifice of Jesus. And Abel’s sacrifice was by faith. Cain did not give his best. He did not reflect Jesus in his worship. And he worshipped out of obligation, not faith. In every church, there are only two worshippers. An Abel and a Cain. Which are you? God only respects our worship when we worship in faith, when we acknowledge the Savior in our worship, and when we give our best. When we do NOT worship correctly, we know that God is forgiving. He is merciful. Like He was with Cain. God only wants us to evaluate and correct. So He warns us of the sin that is lurking. He tells us to control this sin or it will get the better of us. Sadly Cain did not. It is my hope that as the Word convicts you of your wrong reasons to worship, you will not get defensive or act out. But you will listen to the Holy Spirit and respond to the hand of mercy extended to you. The Holy Spirit and the Bible will point out our sin. If the Holy Spirit is pointing out your sin, you need to listen and learn. You need to ask God for forgiveness. Christ died for your sins. He paid the price for not only your sins but the sins of the whole world. If you know that you are a sinner, believe on Jesus, on His death, on His resurrection. Trust in Him. When you believe like that, God will forgive you of your sins – sins you have committed, sins that you will someday commit. All forgiven by God. Imagine that! You can have forgiveness if you would only believe. This is Mark Jones the pastor of Wakefield Valley Bible Church. Let me take a moment and invite you to join us in worship. We meet Sunday mornings at 10:45 for worship. And you are invited. We are a simple church that worships God with a simple faith. We believe what you have heard preached on this podcast – That Jesus is God the Son. That He died for our sins. And that He rose again three days later. And we believe that God will forgive and save anyone who believes the same. So if you live near us and are looking for a church family, then please visit. Don’t forget to visit our website, Wakefieldbible.org. There you find out more about the church and at the website, you can also sign and receive a bible study on the gospel of John. Just sign up at the website and we will email to you a wonderful resource to help you better understand John’s gospel. Sign Up & Subscribe Remember to review, like and share the podcast. This helps spread the good news of Jesus around the world. Sign up for our show notes. When you sign up, you receive an email notification and a copy of the show notes whenever a new episode is released. Just CLICK HERE and sign up today! The best way to listen is to subscribe on Apple Podcasts, Google Play, Stitcher Radio, TuneIn, iHeartRadio, or just about any podcast app. If you live in a country that tries to block Christian podcasts, here is a link to our RSS feed. You may be able to use our RSS to get the podcast. Finally, feel free to contact us with any question. You can contact us by clicking HERE or going to www.wakefieldbible.org/contact-us/. I would especially love to hear from you if you have believed on Jesus.
Art in itself is something beyond language, but describing it often requires many words. Sometimes we can lose ourselves in words, and forget what they actually mean. I Today’s interview is a good reminder of the pure energy and joy we can find in art. Full transcript: https://medium.com/its-an-artful-life/season-2-episode-8-allie-armitage-101f58b1f2c9
I Today for the sake of God, suffer hardships; tomorrow inherit blessings of God. For the purpose of seeing the day when God gains glory, I'd give up my youth and my life. O! Love of God, enchants my heart. I feel hard to leave Him. I feel hard to be apart from Him. I will drink up the bitter cup. Rather live my life in bitterness. Humiliated or wronged, I'll repay God's love all my life. II Give to God the most sweet, leave myself the bitterest. Made up my mind to bear witness for God. Nothing can change my heart. To Satan, I'll never submit. I would rather give up my life. I will keep my dignity as one of God's people. With God's exhortation on mind, I will shame the old Satan. With tears in my heart, I choose to endure humiliation. Don't want God to worry again. Don't want God to worry again. III God's love inspires the passion in my heart, gives me great strength to follow God. I will never turn back. I will never regret. I'm willing to be refined and purified. Praise God to my heart's content. Sing new songs and dance new dances. Pour out my inward love to God. Offer to God my true heart. My heart's attached to God. When God gains glory, we will dance around His throne. And forever rest, in new heaven and earth. Praise God to my heart's content. Sing new songs and dance new dances. Pour out my inward love to God. Offer to God my true heart. My heart's attached to God. When God gains glory, we will dance around His throne. And forever rest, in new heaven and earth. from Follow the Lamb and Sing New Songs Recommendation: Kingdom MV "I Wish to See the Day God Gains Glory"
I Today for the sake of God, suffer hardships; tomorrow inherit blessings of God. For the purpose of seeing the day when God gains glory, I’d give up my youth and my life. O! Love of God, enchants my heart. I feel hard to leave Him. I feel hard to be apart from Him. I will drink up the bitter cup. Rather live my life in bitterness. Humiliated or wronged, I’ll repay God’s love all my life. II Give to God the most sweet, leave myself the bitterest. Made up my mind to bear witness for God. Nothing can change my heart. To Satan, I’ll never submit. I would rather give up my life. I will keep my dignity as one of God’s people. With God’s exhortation on mind, I will shame the old Satan. With tears in my heart, I choose to endure humiliation. Don’t want God to worry again. Don’t want God to worry again. III God’s love inspires the passion in my heart, gives me great strength to follow God. I will never turn back. I will never regret. I’m willing to be refined and purified. Praise God to my heart’s content. Sing new songs and dance new dances. Pour out my inward love to God. Offer to God my true heart. My heart’s attached to God. When God gains glory, we will dance around His throne. And forever rest, in new heaven and earth. Praise God to my heart’s content. Sing new songs and dance new dances. Pour out my inward love to God. Offer to God my true heart. My heart’s attached to God. When God gains glory, we will dance around His throne. And forever rest, in new heaven and earth. from Follow the Lamb and Sing New Songs Recommendation: Kingdom MV "I Wish to See the Day God Gains Glory"
Where Are You & I Today? 2015.11.22 by CrossPointHB
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