Reimagining Justice

In episode no. 90, my guest is Bridgette Toy-Cronin, Director, Civil Justice Centre, Co-Director, Otago Centre for Law and Society and Senior Lecturer, Faculty of Law, University of Otago. We cover: The access to justice issues in Aotearoa New Zealand; Key aims of the ‘Wayfinding for civil justice' project; How the project commenced at the start of the pandemic with a hui; The other jurisdictions the working group looked to for guidance on this project; How the project is doing two related but different things at the same time; Factors peculiar to Aotearoa New Zealand that are facilitating the entire process; The diversity of the working group, and which organisations have made submissions to the consultation process; Early findings about what will assist going forward; Funding sources for this stakeholder-led strategy, and for the recommendations; Gaps that have been identified through this work; Different approaches to legal innovation in Aotearoa New Zealand; The intersection of customary Māori law and the mainstream justice system; How Māori principles are influencing procedure including process in the District Court, mediation and dispute resolution; How ‘innovation' and ‘technology' are often conflated; and Bridgette's definition of legal innovation. Proudly sponsored by Neota!   Links: Wayfinding for Civil Justice Neota Logic Solution Gallery Neota Logic Churchill Trust Project Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In episode no. 89 my guest is Fiona Kirkman, CEO and co-founder of FamilyProperty. We cover: The functionality of expert system FamilyProperty that Fiona and her co-founder (husband!) Tim developed; The journey of FamilyProperty from an idea to MVP, to market, to acquisition; The integration of FamilyProperty with global practice management software, Smokeball bringing the ‘business of law' together with effective delivery of legal advice; How technology is always changing and the need for ongoing maintenance (especially when court forms change!); The importance of beta testing and accurate data mapping; Benefits of this use of technology for lawyers and clients; What it is about the people that adopt these new methodologies and the organisations in which they work, including their size and what that means for change management; The impact of the pandemic on the legal industry; Where you fit on ‘the innovative scale'; The importance of understanding users' pain points and how technology can assist with that, as well as empower the professionals to do more of the ‘human work'; Plans for scaling and expansion of FamilyProperty in the USA; Unexpected uses of the financial aspects of FamilyProperty and a model that Legal Aid is piloting; Constraints that Fiona and Tim have come up against recently; The importance of confidentiality and cybersecurity; Fiona's 3 passions and how they relate to her numerous roles; What lawyers will need to be effective mediators in the future;  What is the ‘resolution revolution'?;  The importance of collaborative practice and multidisciplinary input;  When Fiona became comfortable with being labelled an ‘innovator';  What she is most proud of along the journey of both joys and challenges; How technology is an enabler of access to justice; and Fiona's definition of legal innovation. Proudly sponsored by Neota Logic! Links: Family Property Smokeball Neota Logic Solution Gallery Neota Logic Churchill Trust Project Survey Future Ready Regional and Rural Legal Conference Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In episode no. 88, my guest is Nicolas Patrick, Partner, Head of Responsible Business, DLA Piper. We cover: Nic's views on the potential of technology; The reason for DLA Piper holding a forum on technology and access to justice in 2019; The problem with digitising existing processes; Why an international law firm without family law expertise, supports a Sydney based non-profit family law firm; The way Wallumatta Legal operates and how it runs an efficient practice; How pro bono provides insight into areas of unmet legal need; The different contributions that Macquarie University and DLA Piper bring to Wallumatta Legal; What technology is used for at Wallumatta Legal and the software it relies upon; Why Nic isn't concerned about the digital divide in the context of Wallumatta Legal given all its services are delivered online; How Wallumatta Legal will improve access to justice across the sector; Why they recruit a ‘different kind of lawyer' at Wallumatta Legal; The biggest challenge in the first six months of the firm's operations; Plans for scaling and expansion of this model into other jurisdictions and areas of law; Why Nic thinks that there aren't more low bono or alternative models servicing the needs of people at the lower end of the legal market; The potential for regulatory reform to facilitate technology use and other models to improve justice outcomes for marginalised people; The opportunity for firms to collaborate and establish a network of low bono and not-for-profit law firms; and Nic's definition of legal innovation. Proudly sponsored by Neota Logic! Links: Wallumatta Legal Neota Logic Solution Gallery Neota Logic Churchill Trust Project Survey Future Ready Regional and Rural Legal Conference Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

This is the third episode in a 3-part series about justice entrepreneurship.  Part 1 provides an overview of justice entrepreneurship - 3 categories of justice entrepreneurship with real examples from each of the categories and the problem solved.  Part 2 covers 5 key factors to maximise the likelihood of success of your justice innovation. You might be surprised to hear about some of them! And now in part 3, we look at funding options and some of their pro's and con's. Proudly sponsored by Neota Logic  Links: Landers Village Capital Grant connect Grant search Neota Logic Churchill Trust Project Survey Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In episode no. 86 I had the pleasure of speaking with John Lord, Co-founder and Chairman of long term sponsor of the podcast, Neota (formerly Neota Logic). We discuss: What John wants the world to know about no-code and why; Some unintended consequences of no-code including hybrid working models; How no-code supports the democratisation of information in both commercial and public interest contexts; The areas of law that are suited to apps, what can be built, and how they help; The scope of opportunity for legal technology both in terms of market and career choices; The genesis of the university program that Neota now operates in 18 universities around the world and its involvement with pro bono; Outcomes from university ‘Law Apps' courses including an example of how Neota's technology resulted in homes being repaired in a remote Aboriginal community; How an app assists people to have criminal records expunged in the United States; The meaning and relevance of the name ‘Neota'; and John's definition of legal innovation. Proudly sponsored by Neota Logic! Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

This is the second episode in a 3-part series about justice entrepreneurship.  Episode 3 was an overview of justice entrepreneurship - the types of issues justice entrepreneurs work on, the 3 categories of justice entrepreneurship with real examples from each of the categories. This episode covers 5 key factors to maximise the likelihood of success of your justice innovation. You might be surprised to hear about some of them! Proudly sponsored by Neota Logic  Links: Justice Entrepreneurship Artificial Lawyer Neota Logic Solution Gallery Neota Logic Churchill Trust Project Survey Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In episode no. 83 I speak with Co-founder, CEO and General Counsel of Turnsignl, Jazz Hampton. We discuss: The problem that prompted the creation of TurnSignl and how Jazz and his co-founders knew it was the right time to act; The professional backgrounds of the three black founders; What Turnsigl does and how it works to protect civil rights at scale; How Turnsignl gets to the people who need it (it's an interesting approach); The product's similarity to roadside assistance programs or an insurance policy; Turnsignl's partners across different sectors; Why Jazz describes the users as the ‘3 P's'; How to know if Turnsignl is working; Power imbalances that exist in civil and criminal law contexts; How Jazz considers Turnsingl provides mental health support; Turnsignl's technology resources and funding model; The difference working in a team when you're responsible for their salaries; Whether you should consider your employees as family; Biggest challenges as a justice entrepreneur especially growing a two-sided marketplace; Something that justice entrepreneurs shouldn't be nervous about; Why you don't need a non-profit vehicle to make a difference (and why a business model might be more suitable); Attributes that gave Jazz the confidence to move from practising law to the becoming an entrepreneur; Insight into his work ethic; Something unique about the foundation for Turnsignl's work; What is ‘moving at the speed of trust'; and Jazz's definition of legal innovation! Proudly sponsored by Neota Logic  Links: TurnSignl Neota Logic Solution Gallery Neota Logic Churchill Trust Project Survey Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

Episode no. 83 is the first episode in a 3-part series about justice entrepreneurship.  This episode covers:  What is justice entrepreneurship? What are the types of issues justice entrepreneurs work on? The 3 categories of justice entrepreneurship Real examples from each of the categories A question to you about what motivates law firm owners? What's coming up including an interview with a passionate justice entrepreneur and more short solo episodes on how to activate justice entrepreneurship Proudly sponsored by Neota Logic  Links: Justice Entrepreneurship Neota Logic Solution Gallery Neota Logic Churchill Trust Project Survey Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group  

Episode no. 82 is about “Law Labs”.  In Part 1, I cover: What is a Law Lab and where and why were they set up? What kinds of issues or projects do Law Labs work on? Who are the key stakeholders and the benefits they receive (should I establish one)?  Part 2 is all about: 4 things you need for a viable Law Lab (in under 4 minutes!) Proudly sponsored by Neota Logic  Links: Institutionalizing Legal Innovation: The (Re)Emergence of the Law Lab Neota Logic Solution Gallery Neota Logic Churchill Trust Project Survey Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In episode no. 81 my guest is Brian Tang, Founding Executive director of LITE Lab@HKU and Co-chair, Asia-Pacific Legal Innovation & Technology Association (ALITA). We discuss: Career path (which will be interesting to law students); How he became involved with innovation in the law in Hong Kong; Main justice issues in Hong Kong; What LITE stands for, and why it is intentionally a “Lab”; How the Lab works with students from 6 out of the 10 faculties at Hong Kong University;  Topics and the experiential experiences that are covered in the Lab's courses and why; How LITE Lab partners with tech start-ups, NGOs and in-house counsel to co-design research projects;  Examples of the innovative projects including workers compensation, low-income tenants, discrimination, womens' rights, human trafficking and foreign workers; Cultural foundations of ‘pro bono' and differences in approach across the world; Capacity and evolution of NGOs affecting their response to implement technology; Why Brian considers the LITE Lab a ‘marketplace' of sorts; The criticism that undergrad courses and hackathons are not effective; The potential of low code/no code, including the ability to maintain software in-house; Need for integration with existing corporate and NGO systems; Issues of funding and software sustainability of applications developed by NGOs; Impact investing, ESG requirements and social entrepreneurs' potential for the future; Asia-Pacific Legal Innovation and Technology Association's (“ALITA”) mission; Categories of ALITA awards (closing soon!); and Brian's definition of legal innovation! Proudly sponsored by Neota Logic  Links: LITE Lab My employee is pregnant Neota Logic Solution Gallery Neota Logic Churchill Trust Project Survey Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In episode no. 80 I discuss multidisciplinary teamwork in the context of law firms and legal tech start-ups developing products, services and projects. I cover: An explanation of multidisciplinary collaboration and teamwork (and what it's not); Effective and real-life examples in both a commercial and not-for-profit context; and Tips for making the most from working with a multidisciplinary team. Proudly sponsored by Neota Logic  Links: Neota Logic Solution Gallery Neota Logic Churchill Trust Project Survey Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In episode no. 79, guests Simon Goodrich, Co-founder and Luke Thomas, senior legal designer, Portable cover: Portable's work and its founders' motivation to do the work it does; Simon's journey from community radio and running a film festival to his current work; What prompted Portable's foray into justice issues and how design and technology can leverage high value tasks and have impact; Specific justice projects including with family violence, young people, wage theft issues and Amica; Luke shares his daily activities of a legal designer; The stage of the design process that both Luke and Simon think is most critical; What Luke has learned from working on numerous projects;  Why Simon thinks constraints are good, and tips on navigating them; How to determine whether an organisation will succeed with a design project; Simon's creative ways to get around resourcing constraints to make a project happen; Whether online information, advice or dispute resolution will make the most difference;  Broader actions that are required to improve people's experience of the law;  Tips for effective multidisciplinary collaboration;  Approaches that lead to better design outcomes;  The one thing they want you to know about Portable; and Simon and Luke's definition of legal innovation! Proudly sponsored by Neota Logic  Links: Portable Neota Logic Solution Gallery Neota Logic Churchill Trust Project Survey Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In episode no. 78, Andrea explores all things document automation.  She covers: What is document automation; Use cases in the commercial and not-for-profit context; Factors to consider when embarking on a document automation project;  What kinds of documents to automate; and How to overcome barriers to adoption of technology. Proudly sponsored by Neota Logic  Links: Document Automation - Neota Logic ‘Legal Document Automation – Measuring ROI' by BamLegal – Artificial Lawyer Neota Logic Solution Gallery Neota Logic Churchill Trust Project Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In episode no. 75 I speak with Catherine Bamford, CEO & Founder of BamLegal. We cover: BamLegal's clients and services; The UK legal industry's adoption of document automation; How Catherine addresses some common objections to legal technology; The relevance of time billing and fixed fee in this context; How legal technology intersects with ‘real lawyering'; Who should and shouldn't ‘own' a legal tech product or project; How legal technology vendors get sales pitches ‘wrong'; Catherine's ‘why' for leaving BigLaw and the steps that led her to create her own business;  How Catherine got started with legal technology, what she's working on now and why; Real examples of how document automation assists people with low-middle income; How point-in-time online guidance has significantly improved accuracy of UK divorce forms; Other advantages of technology for clients, lawyers and courts; Catherine's motivation to produce ‘BamBytes', ‘Breakfast with Bam' and to compile innovation and technology resources for the ecosystem; Her thoughts on how the next generation of lawyers approach legal tech; Just how ‘uberised' the legal process is right now; Her personal characteristics that suggest she would work in legal technology; The job role that was invented when she was working at Pinsent Masons; What jumping in cold rivers and rearranging beer cellars has to do with Catherine's career; Similarities between legal analysis and computer coding; What Catherine wishes she knew when she started her business; The impact of being able to say “I'm a lawyer” when becoming a legal engineer; How Catherine structures her business to enable flexibility in her team; and Catherine's definition of legal innovation. Proudly sponsored by Neota Logic  Proudly sponsored by Neota Logic  Links: BamLegal Neota Logic Solution Gallery Neota Logic Churchill Trust Project Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In episode no. 76 I share my comments from an International Women's Day event in Brisbane in early March, hosted by 9 University of Queensland and Queensland University of Technology clubs.   I share what breaking the bias means to me and how I apply it in practice, and a particular bias each of us possess and need to be aware of if we are to innovate and bring about social change. Also, as the title suggests, how actress America Ferrera helps us to understand why we don't innovate more! Proudly sponsored by Neota Logic  Links: Your identity is your superpower International Womens Day Cocktail Evening Neota Logic Solution Gallery Neota Logic Churchill Trust Project Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In episode no. 75 I speak with Jason Tashea, Consultant with the World Bank and Innovation Fellow at Vanderbilt University. We discuss: Jason's motivation for his new project, ‘40 Futures'; the fine line between dystopian fiction and reality; Jason's writing process and the ‘rules' he set for himself in developing the project; '40 Futures' topics including technological surveillance, improper use of alerts, bio-data, digital privacy laws, automated police vehicles, use of genetic material and ‘the metitentiary'!; ‘Problem finding' and ‘threatcasting'; the consequences and rights implications of technology or services; the principles that Jason shares that could guide development of technology; a real-world example Jason is working on with the World Bank; our short-term, quick fix approach compared to long term approaches; feeback he's had from people outside the legal innovation community about the project; what popular TV shows like ‘Law and Order' did for people understanding their rights; interdisciplinary collaborations to share information!! the ‘Justice Technology Association' – mission and activities; update on changes to professional legal regulation in the USA; how to get people's attention on these issues; Jason flipping the interview onto me; and Jason's (non-!) definition of legal innovation. Proudly sponsored by Neota Logic  Links: '40 Futures' Justice Tech Download newsletter  Eastern State Penitentiary Historic Site Episode with Ed Neota Logic Solution Gallery Neota Logic Churchill Trust Project Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In episode no. 74, I continue the conversation about technology in courts from episode 73 with Dr Anne Wallace and discuss online dispute resolution “ODR”.  I cover: How ODR is defined; 6 key characteristics of ODR; Advantages and disadvantages of ODR; International and Australian examples of ODR; The different forms of technology used in ODR; The volume of disputes resolved by e-commerce platforms; Whether ODR should be applied to resolve disputes at scale; How an effective ODR should be designed and what it should include; Is there a professional obligation to use ODR and in what circumstances?; and For the first time on Reimaging Justice, I answer a listener's question! Proudly sponsored by Neota Logic  2021 Innovation Committee Report Neota Logic Solution Gallery Neota Logic Churchill Trust Project Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In episode no. 73 my special guest is Dr Anne Wallace, Adjunct Professor La Trobe University and Deputy Director Sir Zelman Cowen Centre. We discuss: what first prompted Anne's interest in technology and court processes; court innovations from the 1990's and how those initiatives have progressed; how courts and lawyers have adapted to the pandemic; how close we are to a virtual court; advantages of audio visual links for providing evidence and what should determine whether it should be adopted more broadly; what currently informs court strategy and what should do so; court surveys and what they uncover; the potential for courts and researchers to work together to develop indicators to measure people's experience; the potential for apps and SMS messages to assist litigants given the proliferation of mobile phone usage; automate and enable people to do preliminary work paired with intelligent assistance – CRT; the opportunity for lawyers to use technology to diversify their services and tap into the latent legal market; why the Victorian court's response to the pandemic didn't surprise her; courts' awareness of the need for ‘innovation' and the relevance of that language; how working with an architect and other disciplines provided Anne with new insights; changes in the mindset of members of the legal industry and Judges; how legal education could encourage multidisciplinary engagement; Anne's predictions about technology in courts as we move through the pandemic; Imaginative dispute resolution in overseas jurisdictions; and  Anne's definition of legal innovation. Proudly sponsored by Neota Logic.   Links: Wallace, A and Laster, K “Courts in Victoria, Australia, During COVID: Will Digital Innovation Stick?” International Consortium on Court Excellence International Womens Day Cocktail Evening Neota Logic Solution Gallery Neota Logic Churchill Trust Project Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In episode no. 72 I share with you 3 (or maybe 4!) things you should know about legal design. The episode covers: The definition of legal design; How it differs from human-centred design and design thinking; 3 categories of legal design; Real examples of legal design in commercial and not-for-profit contexts; Some key elements of any effective legal design process; Questions to ask if you'd like to implement legal design; How legal design intersects with technology; and  A special offer from me! Proudly sponsored by Neota Logic  Links: Legal Design Lab Legal design summit The Design of Everyday Things Neota Logic Solution Gallery Neota Logic Churchill Trust Project Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In episode no. 71 my guest is Principal Legal Designer, Inkling Legal Design, Sara Rayment. We discuss: Why legal design makes sense to Sara;  The types of projects Inkling Legal Design work on and the common thread between them; Common characteristics of Inkling's clients; The approach to legal design that sets Inkling apart; The diversity of skills in her law firm and design practice; What science has to do with design thinking;  The challenges of managing diverse projects; How linear project management, budgets and agile approach interrelate; The most difficult aspect of working with a new client; Key elements of successful legal design for projects and the people involved; How design sprints are just one part of a project, and the importance of being able to communicate ‘the story' to facilitate implementation; Participants' emotional reactions to the various stages of a design sprint and how they encourage personal growth;  The primary purpose of user-testing; How law students respond to design thinking; An AI tool developed by Inkling Legal Design to assist lawyers more easily adopt plain language; The lack of consistency in approach and rigour towards legal design as a discipline; and Sara's definition of legal innovation. Proudly sponsored by Neota Logic  Links: Inkling legal design Andie Assists Neota Logic Solution Gallery Neota Logic Churchill Trust Project Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In episode no. 70 my guest is lawyer, creator and producer of social project ‘Law for the Lay', Clarissa Campbell. We discuss: The project she began in 2019 to share the law with everyday people; What happened that prompted her to actually start the project;  How her personal and professional background influences her approach; Her unique style using play and humour to share legal information; How she chooses the topics that she covers; Her legal and branding concerns relating to ‘Law for the Lay'; How she selected which social media platform to use, and the challenge of staying up to date with how algorithms work; What a “Lawfluencer” is; Research she's done for the project which shocked her; Topics that have received unusual responses and how she handles those challenges; The level of technical support she receives and how she manages her time; Things she's working to improve about her communication; Other ways in which citizens' legal awareness could be increased; How acting on our own ‘agency' and unique skills can assist others; Given it is open to interpretation, I had to ask about her choice of name for the project; Covid interruptions and future plans; and Clarissa's definition of legal innovation. Proudly sponsored by Neota Logic  Links: ‘Law for the Lay' Clarissa (@lawforthelay)  Saga Land Overland Track  Neota Logic Solution Gallery Neota Logic Churchill Trust Project Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In episode no. 69, I reflect on the podcast over the past 12 months and since it began. I share: statistics about Reimagining Justice (downloads, topics, guests and listeners); the most downloaded episodes this year and since the podcast began; an excerpt from Episode 66 with founder Courtroom5 Sonja Ebron; characteristics of (award-winning) justice innovators; and 3 things I learned about legal innovation this year. Proudly sponsored by Neota Logic. Links: Neota Logic's App Gallery Neota Logic Churchill Trust project  QLS Innovation report Top Australian law podcasts Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In episode no. 68 my guest is serial public sector transformer, Pia Andrews. We discuss: how her pursuit of “truth” led her to the open-source movement and working in policy development; how technological tools relate to our quality of life; ‘open source' – its philosophy and implementation and the idea of “clever hacks”; how ‘rules as code' addresses issues with enforcing regulation; prescriptive and principles-based rules and when each are appropriate; the connection between the cost of implementing regulation and its effectiveness; how an API for prescriptive rules relating to anti-money laundering and counter-terrorism funding could have saved one bank $16M per year!; how ‘rules as code' make compliance more transparent by allowing for modelling, and how this could increase accountability of the public sector; how current policy creation is insufficient and requires input from community and an example from France which incorporated co-design of policy; Taiwan's response to the introduction of Uber! the importance of multidisciplinary teams in developing policy and how ‘rules as code' facilities doing so in real time; how ‘rules as code' improves trust and compliance with administrative law and shifts the onus to government; different public sector approaches to the “new normal”; how the relationship between the public sector and its government drives outcomes; whether a public sector should serve – the government, parliament or the people? 3 things necessary to create an environment for innovation and solving wicked problems; the connection between capacity and innovation, and Pia's ideas about how to increase civic participation through a “civic gap year” and “policy difference engine”; and of course Pia's definition of legal innovation. Proudly sponsored by Neota Logic Links: Linux Home TedX multipotentialite Emilie Wapnick: Why some of us don't have one true calling | TED Talk Docassemble  Legislation as Code and better rules Building a trustworthy public sector with trust infrastructure Neota Logic's App Gallery Neota Logic Churchill Trust project Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In episode no. 67 I speak with Kate Briscoe, of LegalBeagles. The discussion covers: how Kate's inability to get a job played a part in starting LegalBeagles; how LegalBeagles works today; the large numbers of threads and visitors to the site; the emerging areas of law covered by LegalBeagles; who the volunteers are, what training they undertake to assist on the platform and why Kate thinks they contribute; how LegalBeagles is filling a gap and providing assistance that isn't being provided anywhere else including from the funded Citizens Advice Bureau; LegalBeagles' governance structure and relationship with professional legal regulation; Kate's views on how a lot of innovation initiatives put the “cart before the horse”; the many reasons it may not be appropriate to go to a lawyer; how machine learning is drawing on LegalBeagles' employment law data to provide instant responses; various set-backs LegalBeagles has experienced including loss of a major partner; Kate's thoughts on the role of the legal profession in addressing the justice crisis; sources of monetisation and sustainability of the platform; where legal consumers actually go for legal help and how they know who to trust; the link between litigation, health and justice; how the model is saving lives; and Kate's definition of legal innovation. Proudly sponsored by Neota Logic Links: LegalBeagles  JustBeagle SRA | Solicitors Regulation Authority Neota Logic's App Gallery Neota Logic Churchill Trust project Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In episode no. 66, I speak with Sonja Ebron, founder of Courtroom5. The discussion covers: Sonja's personal experience as a litigant and how that relates to her work today; The types of matters Courtroom5 is best (and not!) suited to, who and how it assists; How the patterns in the law support AI, and how that fast-tracks self-represented litigants' understanding of their matters; The factors for litigants to do best using Courtroom5; The tools Courtroom5 employs to alleviate emotional distress; The importance of support during litigation and how Courtroom5 provides that; What a “trial playbook” is; How Courtroom5 engages with courts and legal assistance organisations; Judges' bias against self-represented litigants??? The structure and composition of Courtroom5's team; Why Courtroom5 constantly seeks customer feedback; Key factors that drive development of the product; The biggest change since Courtroom5 commenced in 2017; Who are the unexpected users of Courtroom5; What has given the company “the biggest boost”; How Courtroom5 address the challenges of keeping information up to date; What keeps the founders working on such an intractable problem; and Sonja's definition of legal innovation. Proudly sponsored by Neota Logic Links: Courtroom5 Neota Logic's App Gallery Neota Logic Churchill Trust project Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In episode no. 65 I speak with Michael Green SC, Barrister and founder of Barnet. The discussion covers: Open Law and how technology can make information more accessible; Who are custodians of legal information and how to best maintain it for future generations; The importance of libraries, their centrality to the law and the function of a library in an online world; The changes to the practise of law over the past few decades due to digitisation; Issues of copyright in digitising Commonwealth Law Reports in the “One to a hundred project” A failed experiment in the law: How BarNet's purpose and activities have changed since 1997 including splitting the networking and the legal publishing functions; How legal researchers select online research platform; Why JADE considers cases at the “paragraph level” and how it actually works in terms of citations, note-ups and the technology and research that supports it; Current research into the differences in information retention from paper and electronic means; The function” of paper in reflection and contemplation, and limitations of online research; The question of ownership and resourcing of online materials; The role of predictive analytics and imagination in moving our society forward; The difficulty in reconciling different lenses through which we should regulate AI; The need to think carefully about the role of justice, courts and litigants; How Michael has maintained a busy practice at the bar and an online research company; and Michael's definition of legal innovation. Proudly sponsored by Neota Logic Links: Open Law  Jade Welcome to ICLR Neota Logic's App Gallery Neota Logic Churchill Trust project Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In episode no. 64 I speak with Aniket Doegar, CEO and co-founder of HESPL (Haqdarshak Empowerment Solutions Private Limited), a social impact organisation working on easing access to welfare in India. We cover: What Haqdarshak offers to people and how its services are delivered through the most trustworthy channel; The key reasons that people in India don't access government social services; Bridging the information gap between the government and its citizens; Why Haqdarshak works with local women and the training they receive; The challenges of training people in digital literacy; How many families and small businesses they've assisted, and how many female entrepreneurs they've trained; Collaborations they're working on; The impact of the pandemic on their programs and technology channels and key factor meaning they could continue operating during the pandemic; The importance of both in-person and online options; Haqdarshak's funding model and how they engage corporates to pay for justice (20min); The barriers they've faced in obtaining government information and the resources they use to keep it accurate and up to date; The reason they don't advocate for change, even though they have lots of data; Why investing in their tech stack has facilitated innovation; The focus on the product first before scaling the program; Aniket's background in the social justice sector; How using human centred design saved a lot of time along the entrepreneurial journey; The best form of technology to employ; How they got clear on their mission and vision; and especially what not to do; Haqdarshak's roadmap to incrementally scale, improve process and culture in order to reach 100M people; What “Haqdarshak” means; and Aniket's definition of legal innovation. Proudly sponsored by Neota Logic Links: Haqdarshak Neota Logic's App Gallery Neota Logic International Conference of Legal Regulators Churchill Trust project Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In episode no. 63 I speak with Genevieve Wilkinson, Lecturer, Faculty of Law, and Dana Rutner Law and Journalism Student at the University of Technology Sydney and team leader of “Moral Code”, the winning team of 2021 Allens Neota UTS Law Tech Challenge for social justice winning team. We discuss: what attracted Dana to the challenge; the format of the Law Tech Challenge, and the stakeholders involved; the critical role of mentors from Allens and the importance of the Neota training; what made the difference to working well as a team; how the teams gained a thorough understanding of the issues facing their partner not-for-profit Autism Spectrum Australia, “Aspect”; how they tested their ideas and the apps; the winning “Raffle app” – what's unique about it, how it assists Aspect and its likely impact; is potential to scale and the challenges in achieving that; ethical issues relating to technology including from a human rights perspective; other apps created during the challenge to assist not-for-profit partners including Siana - helping International Social Service Australia with international child abduction applications under the Hague convention; Apollo - a volunteer coordination app for Respect Now Always; and Empower Her - reporting and providing feedback for the mentoring program for the Women's Justice Network; the key thing Dana learnt from this experience; the points of difference in this program; the benefits of collaboration between a law school and its students, not-for-profits, software providers and a law firm! Dana and Genevieve's one word to describe the challenge; and Dana and Genevieve's definitions of legal innovation. Proudly sponsored by Neota Logic Links: Law Tech Challenge Grand Final 2021 Aspect International Social Service Australia Respect Now Always Women's Justice Network Neota Logic's App Gallery  Neota Logic Feedspot Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

Episode no. 62 is with Lindsay Greatorex, Community Liaison and Education Officer (West Kimberley) with Legal Aid Western Australia (LAWA). We discuss: Blurred Borders - legal resource kits using visual art and storytelling to explain legal concepts in a culturally appropriate way why the kits were developed and how the project got started what sticks and rocks have to do with a bail process map the number of kits that have been distributed and who uses them the process the project team undertook to get the language and the art “right” the importance of community outreach in remote areas what accounts for the kits' universal appeal how an artist identified what was missing and what that meant for adoption of the project by the community the form of user-centred design unique to this project the importance of collaboration across sectors the key benefits from the project some unintended consequences of the project how community workers have used the resource in helpful ways in local language the challenges of developing a project in such a remote area three times the size of the Tasmania (including the need for flexibility, high staff turnover and lack of understanding of the English language) the importance of having the right people to maintain the relationships in community and to ensure that it was culturally appropriate the tension between investing time to save time how Legal Aid WA determines if the project is having impact how the project engages clients and increases interaction what Lindsay would do to expand this project if he had a magic want whether technology would be appropriate for this application future uses for the resource kits and Lindsay's definition of legal innovation! Proudly sponsored by Neota Logic Links: Blurred Borders Evaluation Guide to the Kimberley - Tourism Australia Neota Logic Feedspot Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

Episode no. 61 features Dan Jackson, Executive Director and Jules Rochielle Sievert, Creative Director of NuLawLab, Northeastern University School of Law. The NuLawLab is the interdisciplinary innovation laboratory at Northeastern University School of Law. It is one of the first law labs established in the US and its staff, students and stakeholders are leading the way in the emerging global Legal Design movement. Through its programs, projects, seminars, and research the lab builds cross-disciplinary teams and community-based partnerships focused on transforming legal education, the legal profession, and the delivery of legal services. The discussion covers: how the NuLawLab approaches problem-solving and collaborates with artistic people outside the walls of academia to find new ways of moving through complicated issues and to provide people with greater access to their legal rights; how integrating various design methodologies provides the freedom to explore and to work with community needs and values; what Dan and Jules see as the current and future possibilities for legal design, and what legal design shouldn't be; how law students are involved in both long and short scale work; details of projects including RePresent game, and Stable Ground and how they had to pivot with the onset of the pandemic; how building trust with community organisations long term can shift the work from transactional to transformational; issues with innovation funding and how it could be better spent; how co-design centres community leadership and leverages resources to assist direct services; how each project and team gets started and developed (and why the lab doesn't have an application form!); where project funding comes from and other important forms of sustainability; how Dan and Jules respond to requests to articulate the value of the lab's work; the need to bridge the “language gap” between people from different disciplines; how black letter lawyers can approach work with people from other disciplines and why we need to work with creative fields; key factors for a successful innovative lab; how legal design enables lawyers to exercise their creativity; Dan's idea about add-athons and Jules (re)definition of legal innovation! Proudly sponsored by Neota Logic. Links: NuLawLab Neota Logic Feedspot Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

Episode no. 60 is with Stephanie Rudolph, Deputy Director of Justfix.nyc. JustFix is an American not for profit which believe all tenants deserve dignified housing - and that technology plays a supportive role in equipping tenants and the housing justice movement with the tools, information, and organizing power critical to this fight for racial and economic justice. JustFix co-creates tools with tenants, organizers, and legal advocates to fight displacement and achieve stable, healthy housing for all, leveraging the power of data and technology to support individual and collective action for housing justice.  Our discussion covers: Statistics and types of housing issues prevalent in New York City and the impact of Covid19; Perverse consequences of rent laws which disproportionately affect low income, and elderly tenants; Justfix services and how it's been assisting people during the pandemic including with the hardship declaration and eviction tracker tools; A recent and surprising change to Housing Court process; How Justfix ensures its online tools are as accessible as possible; How Justfix increases tenants' options for interacting with courts and the ‘Who owns what?' tool empowers tenants; The Design Advisory Council and how it engages both experts and community; The benefits of unrestricted project funding; What software Justfix relies on; How justfix got started as an organisation and how it measures its effectiveness now; The differences Steph has experienced betwen project-based and casework; Justfix's future plans including to provide national assistance; and Steph's definition of legal innovation. Proudly sponsored by Neota Logic Links: Justfix.nyc Blue Ridge Labs Robin Hood Foundation Robin Hood Neota Logic Feedspot Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

Episode no. 59 is with Nicole Bradick, Founder and CEO of Theory and Principle. Our discussion covers: Nicole's journey from civil rights trial lawyer to CEO of a design and development company; Why 2018 was the right time to start Theory and Principle; Whether Theory and Principle responds to or creates a legaltech market; Why the Mission statement is to improve legal experience for all; Nicole's focus on deliverables rather than size of the company and what will enable scale given the large pipeline of work; How she manages a broad and diverse scope of work for legal tech companies, large law firms and non-profits; Current and forthcoming products Theory and Principle have built for clients and in-house (Map Engine and a project to leverage pro bono work); Keys to managing a multidisciplinary team of lawyers, engineers and designers; How they use workflows/standard operating procedures when the way they do things is constantly changing; How Theory and Principle creates efficiency while developing bespoke projects; When it's appropriate for a lawyer to design a product and when you need a specialist designer or UX expert; How building a digital product is difficult even if you've done it before; Theory and Principle's unique value proposition; What technology you should use to create an MVP and meet business goals; The limitations of grant funding for digital justice products; What will kill even the most phenomenal product; How Theory and Principle measures whether a product is successful; The relative importance of legaltech, legal aid and pro bono casework; A particularly exciting project looking at innovative ways to increase people's income; How to transform legaltech from being passive to proactive and reducing cycles of poverty; What bothers her most about the legaltech ecosystem in the USA; Which part of the legal sector is developing the best solutions; The biggest surprise that led her to success; and Nicole's definition of legal innovation! Proudly sponsored by Neota Logic Links: Theory and Principle Legal Tune Up (Wisconsin) Neota Logic Feedspot

Episode no. 58 features Roger Smith, Author of Law, Technology and Access to Justice blog. Our discussion covers: How Roger first became interested in law, tech and atj; How Australia led the world in legaltech; How cuts to legal aid meant it was imperative to turn to tehcnology; Why Roger started the blog in 2016 and who forms the law, tech and atj community; The one key issue Roger sees with developing and implementing legal technology; Victoria Legal Aid's evaluation of a ‘dud' project; His optimism /pessimism about technology and what it means for law; An early example of world-leading innovation, legal design and international collaboration from The Netherlands; How hackathons can be a way of supporting entrepreneurs in developing countries; The biggest changes Roger has observed over the past decade; The various clusters of innovation including remote working, reaching more people through remote information delivery; unbundling and assisted DIY, case management software, intakes and referrals; How case management could assist litigants; Why he says we reached peak justice in 2008; Structural issues which work against streamlining global legal delivery; Who are the leaders in access to justice strategy and technology; Whether the level of legal need will tip the adoption and demand for a global strategy; Roger's views on regulatory reform (on unauthorised practice of law and fee-sharing (USA)); The mission of the International Legal Aid Group, what will be covered in the upcoming conference and its 3 key policy achievements; 2 benefits of collaborating across jurisdictions; and Roger's definition of legal innovation! Proudly sponsored by Neota Logic Links: Law, Technology and Access to Justice blog International Legal Aid Group Conference Rechtwjizer Research reveals the impact of Covid 19 on tribunal hearings Neota Logic Feedspot

Episode no. 57 features Anne-Marie Cade, Founder of coaching and mediation service Divorce Right. Our discussion covers: why Anne-Marie pivoted from traditional legal practice to coaching and mediation; what conflict coaching, divorce coaching and parenting coordination actually is; how the structured coaching process and setting goals empowers clients to make better decisions; how shifting mindsets aids conflict resolution and results in a win/win situation; the different aspects of a divorce that many people don’t initially consider and the importance of explaining the process clearly to clients; the process required for clients to make decisions they can stick with; how different communication styles can influence the other party’s response; how parenting coordination helps parents navigate their co-parenting relationship post-divorce; the circumstances in which Courts appoint parenting coordinators; the best time to appoint a parenting coordinator and why; training and qualifications required to be a parenting coordinator; whether people other than lawyers can effectively undertake quasi-legal activities; what Anne-Marie aims to research on her Churchill Fellowship; the profession’s attitude to this innovation and its role in access to justice; Anne-Marie’s views on how technology can be most effective in the family law context including online mediation, disclosure and apps; how Divorce Right’s online “Divorce GPS” assists; how her clients have embraced online mediation and online family law forms; how she rebalances the traditional power imbalance between lawyer and client; the importance of understanding your own values and active listening as a lawyer and a client; and Anne-Marie’s definition of legal innovation! Proudly sponsored by Neota Logic. Links: Divorce Right Neota Logic Feedspot Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

Episode no. 56 is with Erin Levine, Founder and CEO of Hello Divorce. Our discussion covers: Erin’s journey from lawyer to legal entrepreneur and why she can’t go back; What Hello Divorce is and how it was inspired by Australian lawyers; How technology is saving clients tens of thousands of dollars; Key differences between traditional practice models and Hello Divorce; What Erin has learned about people’s behaviour during divorce; The process Erin undertook to develop the products and divorce navigator; Whether you should build software or buy it off the shelf; How Erin manages the issue of unauthorised practise of law; The challenges and benefits of expanding Hello Divorce into more States; Erin’s motivation for transparent pricing and subscription services; Key differences between marketing Hello Divorce and a traditional law firm; How to develop trust online; As a busy entrepreneur, how Erin maintains her wellbeing; The one thing that has made the biggest difference to her business; Erin’s definition of legal innovation! Proudly sponsored by Neota Logic. Links: Hello Divorce FutureLaw 2021 Neota Logic Feedspot Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

Episode no. 55 is with Dominic Woolrych, Founder of Lawpath. Our discussion covers: Lawpath’s origin story; Its current business model including how the subscription service works; The difference between “BigLaw”, “small law” and “tiny law”; The role of law societies in supporting legal innovation; Which software Lawpath uses and how it makes law “proactive”; One thing that is stopping lawyers from improving process efficiencies; Unexpected findings from surveying clients about legal design; Whether professional regulation is inhibiting innovation and how to overcome regulatory barriers; Whether clients should bear some risk in exchange for more affordable legal services; Keys to Lawpath’s success (including raising funding, consistent income and client retention); The multidisciplinary nature of the Lawpath team and how that assists the business; Lawyers’ responses to having online reviews, and the connection with new business; The one thing Dominic would have done differently on his entrepreneurial journey; and Dominic’s definition of legal innovation! Proudly sponsored by Neota Logic. Links: Lawpath Legal Zoom Neota Logic Feedspot  Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

Episode no. 54 is with Sheetal Deo, Founder of Shakti Legal Solutions and Ethnic+. Our discussion covers: An image problem the legal profession has created itself; Her key reasons for starting Shakti Legal Solutions; The mechanics of its unique model; The resistance she faced as a junior lawyer in establishing a law firm; How Sheetal is helping other lawyers who want to help, bridge the justice gap; Who is responsible for access to justice; Her learning curve relating to the business of law and what assistance she received; How knowing your strengths and opportunities for improvement is useful; Her thoughts on lawyers having a duty to innovate; The barriers to legal innovation; Her advocacy for CALD and rainbow communities through Ethnic+ and other activities; How systems and structures, not individuals perpetuate the status quo; The connection between diversity, inclusion and access to justice; The lack of accessibility of lawyers and legal services; What “privilege” really means; How Sheetal plans to use her privilege to increase the visibility of underrepresented communities; and Sheetal’s definition of legal innovation! Proudly sponsored by Neota Logic Links: Shakti Legal Ethnic+ Qld Law Society EPIC conference Future Leaders committee PEXA Fred Rooney Professor Renee Knake Jefferson Neota Logic Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

Episode no. 53 features Geoff Mulherin. Our discussion covers: The mandate of the Foundation and its practical approach to addressing legal needs; The importance of regular empirical evidence-based research; Findings from interviewing 21000 people about their legal needs; Where people most often go for legal assistance; How integrated multi-disciplinary services can help; Why the foundation developed interactive online legal data dashboards; Whether funding for justice needs redistributing across or within government portfolios; The need to view the justice system as a whole and reflect on who is included and excluded; The disproportionate amount of court resources for complex litigation as compared to legal aid budgets; The OECD and people-centred justice; The opportunity that the pandemic provides, to improve the operation of the justice system; The epidemiology of law and the need for “upstream strategic thinking” for justice; and Geoff’s definition of legal innovation! Proudly sponsored by Neota Logic Links: Law and Justice Foundation of NSW OECD People-centred justice Neota Logic Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

Episode no. 52 features Professor Professor Renee Knake Jefferson, Author and Doherty Chair in Legal Ethics at the University of Houston Law Center. Our discussion covers: The importance of understanding your own and others’ perspectives; Traits of the first female lawyers that make them the original legal innovators; The catalyst for Reinvent Law, one of the first legal design labs; The phenomena of new kinds of legal jobs; Her work as Fulbright Distinguished Chair in Entrepreneurship and Innovation at RMIT Key actions that will make the biggest difference for access to justice; Key findings from the book Renee co-authored, why it had to be written and has the title that it does; Who is Mildred Lily? The Rooney rule and the Mansfield rule; What is required to remedy gender inequality for minority women; How shortlisting preserves the status quo and is not a good indicator of inclusion; Her plans for future research; and Renee’s definition of legal innovation! Proudly sponsored by Neota Logic and Legally Yours. Links: Shortlisted: Women in the Shadows of the Supreme Court Renee Knake Jefferson Legally Yours Neota Logic Innovation in Australian law schools QUT Justice Society International Women’s Day event “Women in Justice” ACT Law Society webinar "What Are We Not Talking About?" Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

Episode no. 51 features Professor Tania Sourdin, Dean and Head of University of Newcastle School of Law. Our discussion covers: the impact of Covid19 on the profession; what’s surprised her about online disputer resolution during the pandemic; the difference between Supportive, replacement and disruptive tech; the role that legal professionals should take in adoption of technology and their innovation readiness; the need for a uniform and national ethical framework for technology adoption in law; suggestions for regulation including sandboxes which allow for safe experimentation; what the legal profession can learn from service delivery in other professions including medicine; appropriate and inappropriate uses of technology and how different client cohorts engage; the digital divide even within the profession; the lack of meaningful data being collected by courts; and Tania’s definition of legal innovation! Proudly sponsored by Neota Logic and Legally Yours. Links: “Justice in the age of technology: ’The rise of machines is upon us’” “Judges, Technology and Artificial Intelligence - The Artificial Judge“ Legally Yours Neota Logic Impact 25 Pro Bono Awards ACT Law Society webinar "What Are We Not Talking About?" Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

Episode no. 50 features Kanan Dhru. Our discussion covers: What is user-friendly, people-centred justice; The importance of data and evidence-based research; HiiL’s justice dashboard; Key factors for innovation at scale; How the justice accelerator works; The parallels between the medical and legal professions; How HiiL is transforming the justice sector; What you will learn at the Innovating Justice forum; 7 gamechangers for improving people-centred justice; How Kanan’s definition of legal innovation has changed since Episode 8! Proudly sponsored by Neota Logic and Legally Yours. Links: The Hague Institute for Innovation of Law “HiiL” Innovating Justice Forum Haqdarshak (India) Legally Yours Neota Logic Pro Bono Impact 25 Awards Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

Episode no. 49 features Elizabeth Shearer, President of the Queensland Law Society (“QLS”) and Founder of Affording Justice. Our discussion covers: the impact of Covid19 on the profession; what changes should remain; the purpose of the QLS Access to Justice committee and the ‘scorecard’; best uses for technology and the opportunity before the profession; Elizabeth’s journey to establish Affording Justice; how the Affording Justice model has evolved; key takeaways from her Churchill Trust research into telephone delivery; how to define success as a lawyer; guidance on low bono and unbundling; how Elizabeth will know she’s been a success as QLS President; and Elizabeth’s definition of legal innovation! Proudly sponsored by Neota Logic and Legally Yours. Links:  Affording Justice QLS Access to Justice Scorecard Elizabeth’s Churchill Fellowship report Legally Yours Neota Logic Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In this episode no. 48 I spoke with Laura Kiely, Barrister and Founder of online dispute resolution platform, Immediation. Our discussion covers: How Laura’s experience in corporate law and at the Bar led her to this point; Immediation – the need it addresses, how it was designed and how it works in practice; The types of clients implementing it and the matters with which it assists; The role of government and private companies in filling gaps in the market, especially as relates to access to justice; The impact of Covid19 on dispute resolution in general and what this has meant for Immediation; How life as a lawyer compares to life as a start up founder and overlaps in skills; Why Laura continues to practise law while running a company with 50 employees; Immediation’s funding journey; and Laura’s definition of legal innovation! Proudly sponsored by Neota Logic and Legally Yours. Links: Immediation HRC ”Addressing the problem of algorithmic bias” Legally Yours Neota Logic Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In this episode no. 47, I speak with Stevie Ghiassi, CEO and co-founder of Legaler, and Chairman of Legaler Aid. Our discussion covers: The mission of Legaler Aid and how it works in practice What inspired Stevie to found Legaler Aid to address the justice gap How Legaler Aid is expanding the network of lawyers doing pro bono work What Stevie considers the first step in modernising legal services Why incorporating blockchain technology is critical Video conferencing technology Legaler and its application during the pandemic The work of the Australian Legal Technology Association (“ALTA”) Tips for founders including where to base yourself and getting the structure right The pending launch of comprehensive global research about the business of legal tech, the Global Legal Technology Report and Directory Stevie’s definition of legal innovation! Proudly sponsored by Neota Logic and Legally Yours. Links: Legaler Aid Legaler Global Legal Tech Report ALTA Legally Yours Neota Logic Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In this episode no. 46 I speak with Brendan Lacota, Head of Community Programs at Justice Connect and Vice-President of the Law Institute of Victoria. This interview covers: How online tools help and what technology was used to develop: FineFixer, Dear Landlord, Justice Connect Answers and onlinewillkit.com How to design an online tool How to acquire skills to design an online tool Insights Brendan has gained and why he still applies them The best form of consumer facing legal technology right now and use cases for technology in the future What has most surprised him over his time implementing technology into a legal practice A specific product Justice Connect is developing to combat elder abuse His priorities for service with the Law Institute of Victoria and Law Council of Australia Brendan’s definition of legal innovation or, more particularly what it’s not! Proudly sponsored by Neota Logic and Legally Yours. Links: Justice Connect Fine Fixer Dear Landlord Paper Giant Online will kit Legally Yours Neota Logic Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In this episode no. 45 I speak with President of the American Bar Association and Partner, Snell & Wilcox, Ms Patrica Lee Refo. This interview covers: The ABA’s mission, including racial equity and other practical strategies The current focus on unmet legal needs due to the pandemic The impact of the pandemic on the practise of law including remote working and training junior lawyers The once-in-a-lifetime opportunity facing the profession Who are the people best-placed to innovate and reform How the historic ABA resolution regarding reform was developed and passed The importance of experimenting and measuring what works The role of technology and paraprofessionals in creating more options for everyday people Specific ABA projects including Free Legal Answers, Legal Tech for a change, the Miranda tool and Floodproof app The power inherent in being a lawyer The need to build back justice systems that are better than before Ms Refo’s definition of legal innovation or, more particularly what it’s not! Proudly sponsored by Neota Logic and Legally Yours. Links: American Bar Association Free Legal Answers Legally Yours Neota Logic Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In this episode no. 44 I interview Lucy Ricca, Executive Director at Office of Legal Services Innovation, Utah Supreme Court. Lucy and I discuss what is arguably the most significant changes to the practice of law in the US in approximately 100 years including reducing economic restrictions around who can practice law to enable more innovation, more scale, and more access for consumers of legal services. We canvas how the current rules of legal regulation limit innovation and access to legal services, and most importantly what we can do about that. This interview covers: The key factors that led to establishing the Implementation Task Force on Regulatory Reform, especially how the task force progressed from theory to practice The work of the task force including setting up the regulatory sandbox What a regulatory sandbox is and its process for assessing risk Key concerns from lawyers about the potential rule changes The types of applications in the sandbox What will make the biggest difference Lucy’s definition of legal innovation Links: Office of Legal Services Innovation, Utah Supreme Court Gillian Hadfield “Rules for a flat world” Legally Yours Neota Logic Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

Reimagining Justice covers issues at the intersection of innovation, law and social justice. You’ll enjoy it if you’re someone who hopes to make a positive improvement to people’s experience of the law through new ways of thinking and doing. Self-represented litigants… do you love them or loath them? Well either way they are a fact of life and this episode will give you some ideas about how to best respond to self rep litigants no matter which side of the fence you’re on. This is episode no. 43 and I speak with Katherine Alteneder, Consulting Senior Strategic Advisor with the Self-Represented Litigation Network. This episode covers: how the network most effectively facilitates people from diverse backgrounds, how the network measures the value of its work, exactly what self-help is and why it’s considered a core service of the court, her idea for a community council to hold courts accountable, Katherine’s definition of legal innovation, and the importance of judicial education about self-representation. If there’s one thing you won’t want to miss it will be Katherine’s tips on what to do when you find yourself opposing a self-represented litigant and practical ways of assisting emotionally charged clients so you can get on with the legal work. Proudly sponsored by Neota Logic and Legally Yours Links: Self-Represented Litigation Network Justice for All Project (Amanda Brown interview)  and How to apply a commercial mindset to reap results for your legaltech project with Amanda Brown Court navigators Self-help Legally Yours Neota Logic Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

In this episode no. 42 I speak with Kate Fazio, Head of Innovation and engagement at legal services charity Justice Connect, where Kate leads an interdisciplinary team to develop products and strategies such as the Gateway Project and Pro Bono Portal to increase access to Justice. For her work transforming justice Kate has received many awards including the 2020 Telstra Business Women’s Award (For Purpose) and the 2019 Victorian Premier’s Design Award in Service Design.  As a lawyer, technologist and journalist with a Masters in Social Impact, Kate is a change-maker bringing an intersectional lens to improving access to justice in Australia. This interview will be helpful if you want to embed digital transformation across your organisation or guarantee a program with impact. And wait until you hear Kate’s definition of MVP. You should listen to this episode if you want to know more about: The work of Justice Connect (“JC”), its clearing house function and how it assists individuals and not-for-profit organisations How online strategies have extended JC’s impact How JC determined its digital transformation strategy The human-centred design process for digital innovation projects The best time to release a digital product The tensions that exist when prioritising projects and for community lawyers working with agile project design Sources of funding for new projects How JC digital projects have assisted with response to the Australian bushfires and the pandemic The key benefits of technology The role of data and measurement The “divide” between private and public legal service delivery The role of law schools could take to research social impacts of the law Kate’s definition of legal innovation How her views have changed since commencing this work Proudly sponsored by Neota Logic and Legally Yours. Links: Justice Connect Pro Bono Portal Legally Yours Neota Logic Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

This is episode no. 41 and I am speaking with experienced lawyer, and advocate for survivors of domestic and family violence, Angela Lynch, CEO of Women’s Legal Service Queensland. With over 23 years in the domestic violence legal sector, Angela has a deep understanding of the issues and translates this practical legal knowledge and experience into significant law reform, policy, community legal education and safer client outcomes. In 2017 Angela’s dedication to the sector was acknowledged when she was awarded the Lawyer’s Weekly Women in Law Not-for-profit Lawyer of the Year, and Women in Law Excellence Award and the Women’s Agenda National Emerging Leader in the Legal Sector award. In this episode we discuss the work of Women’s Legal Service Qld in championing frontline operations, external advocacy, client services including for rural and regional women, and fundraising. You will hear how women’s legal service has responded to the pandemic, in particular the significant increase in demand for its services after lockdown, in changes to its service delivery, managing staff and volunteers and how it has been able to influence government policy. Regarding digital innovation, we discuss the penda app, which was a first of its kind offering to assist women with legal and financial information. Angela shares how the idea came about, where the funding came from, the challenges of hosting the app and advice she’d give to other organisations or lawyers looking to develop similar tools. We covered projects that arose when women’s legal service observed specific community needs not being met, as well as Angela’s opinions relating to family court initiatives including the lighthouse project. You should listen to this episode if you want to hear how human-centred design works in action, and how in response to the pandemic, technology is increasing access to justice. Links: Women’s Legal Service Qld Law & Justice Foundation NSW “Quantifying the legal and broader life impacts of domestic and family violence, Justice issues paper 32” Penda App The Lighthouse Project Neota Logic Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group

Each Reimagining Justice episode covers issues at the intersection of law, social justice and innovation. You will enjoy it if you are someone who hopes to improve people’s experience of the law through new ways of thinking and doing. Welcome to episode 40 where the tables have been turned, the interviewer is Walkley award winning journalist The Wandering journo Nance Haxton and the guest is me! After years at the ABC, and a stint as Griffith university’s journalist in residence, Nance is now a freelance podcast producer with podcasts including “Streets of Your Town”, Remarkable Tales and The Gender Card (link to her website in the show notes). The core topic of this episode is the Churchill Trust fellowship research I undertook from December last year to February this year when I met global leaders in justice innovation just before Covid19 changed the world. I outline what a Churchill fellowship is exactly, why I applied, the process involved and the reasons I was a successful recipient. I share some of my personal and professional motivations for the research choices, where I went and who I met. There were some challenges along the way and it was a feat of organisation to be travelling every 3 or 4 days, preparing for meetings and synthesising all the information, and this challenge has continued since returning home and writing the report. Having said that, there were many highlights and I share those, as well as the key factors for success of the outstanding projects I experienced firsthand. The report from the research will be available soon. It is broken into 8 themes (which I set out in this episode) across 3 key areas - Information about projects having the most impact; Practical strategies for duplicating that success; and Key recommendations for moving the conversation about justice innovation forward in Australia, which are likely to be controversial to some. Nance ensured I didn’t escape providing my definition of legal innovation and my goals for the future, and drawing on her extensive experience as a journalist, we covered the very important topic of the impact of Covid19 now and into the future. You will want to tune in if you are curious about how human centred design can improve systems and processes, best use cases for digital innovation, why multidisciplinary collaboration is important and how legal education can equip all of us to deal with future challenges. Neota's no-code app-building tool Canvas, enables you to prototype a functional web application capable of sophisticated reasoning and complex outcomes to ensure your legal expertise can be accessed online anywhere, 24/7. Neota Logic is a leading no-code AI automation platform, providing professionals with a wide range of easy-to-use tools to automate any aspect of their services. There is no better time to transform your legal services to digital and right now Neota is offering a 30-day free trial of Canvas. Links: Winston Churchill Trust Upsolve MADE Nance Haxton Neota Logic Andrea Perry-Petersen – LinkedIn - Twitter @winkiepp – andreaperrypetersen.com.au Twitter - @ReimaginingJ Facebook – Reimagining Justice group