Podcasts about customer survey

The latest RNIB Voice of the Customer survey is focusing on the experiences of blind and partially sighted people around volunteering.  The Research and Insight Team would like to hear about your motivations, barriers, and what might encourage you to volunteer. Even if you don't volunteer, your input is invaluable in understanding your decisions and what could inspire you to get involved with a volunteering opportunity in the future. RNIB Connect Radio's Toby Davey was joined by Robin Kay, RNIB Research and Insight Officer to find out more about the Voice of the Customer Survey and why this time the team are looking at volunteering as a blind or partially sighted person.  To find out more about the Voice of the Customer Survey, take part and give your comments and feedback on volunteering do either email customervoice@rnib.org.uk or fill in the following online form - https://www.surveymonkey.com/r/RW39PQJ  (Image shows RNIB logo. 'RNIB' written in black capital letters over a white background and underlined with a bold pink line, with the words 'See differently' underneath)

Braxton talks about Midas' new ad campaign promoting no "BS" in their shops. MEMA Aftermarket Suppliers are working towards releasing a white paper to cover what the industry needs to help support shops and ADAS. Additionally, you'll hear about Colorado's new lemon laws, aiming to provide stronger protections for consumers buying defective vehicles.  Thanks to our sponsor AutoFix Auto Shop Coaching! Schedule your free strategy session here: autofixautoshopcoaching.com

Recorded at the beautiful Quad P Studios on Tulsa, Oklahoma, in March 2022.

What are you waiting for? It's time to click like and subscribe to the MultifamilyCollective Podcast. Elevate your intellectual palate, ignite your professional trajectory, and become a thought leader in the multi-family space. This is an invitation to enrich your mind and your career. Go ahead and make your next click your best click. Thank you for considering this request; your future self will thank you, too. In this episode of MultifamilyCollective, I share a survey result guaranteed to blow your mind. #mikebrewer #multifamilycollective #multifamilymentoring #multifamilycoaching #multifamilypodcast #leadership #multifamilyAI --- Send in a voice message: https://podcasters.spotify.com/pod/show/mike-brewer/message Support this podcast: https://podcasters.spotify.com/pod/show/mike-brewer/support

Welcome to the NASCO Moments Podcast.This episode is titled "THE IMPORTANCE OF A BUSINESS PLAN - Part 1"Our guest is Mrs. Bisoye Gofwen - Financial Expert Happy ListeningNASCO GroupClick Here to follow us on Instagram

Welcome to the NASCO Moments Podcast.This episode is titled "THE IMPORTANCE OF A BUSINESS PLAN - Part 2"Our guest is Mrs. Bisoye Gofwen - Financial Expert Happy ListeningNASCO GroupClick Here to follow us on Instagram

Join us tonight to listen to the founder and visionary of Finish Line Auto Club, Tony Principe. A great story of how your career and your hobby can ignite new ideas!

In this episode Nat talks about how to create a simple customer survey that attracts more of your top 20% of client into your program. Discover: * How to survey your top 20% of clients * Questions to ask your clients * How to repurpose into marketing Join our FREE Copywriting Community here: https://cruellascrew.natashastarcheski.com/facebook If you are looking to hire trained Chat Specialist teams to sell your program over chat or book qualified sales calls, apply through our website and setup a call to see if we can help you. Apply here: https://apply.thevirtualassistants.co/startI nstagram: @natashastorm_ Facebook: https://www.facebook.com/natashastarcheski

A little late starting due to technical issues. Day out for Taylor's birthday Back in Time Exhibition – https://backintimeexhibition.com/london/ Customer Survey – asking why people choose not to purchase from you, or decide to leave you Getting back to people quickly – strike while the iron is hot If you are really busy, then get ... Read more

A little late starting due to technical issues. Day out for Taylor's birthday Back in Time Exhibition - https://backintimeexhibition.com/london/ Customer Survey - asking why people choose not to purchase from you, or decide to leave you Getting back to people quickly - strike while the iron is hot If you are really busy, then get […]

Who would have thought that there is a science to conducting surveys?On this episode of the Garlic Marketing Show, Dr. Matt Champagne reveals the psychology of conducting surveys. He also explains how you can maximize your survey's potential in understanding and keeping your current clients.What You'll Learn:One of the worst questions you can ask on a surveyHow cruise lines use the SurveyConversation to overcome the challengesThe Worst Survey Scale according to Matt ChampagneThe best time to ask for a surveyHow to use surveys to keep your clients foreverConnect with Matt:Find Matt's LinkedIn here!Check out his website!Get the 9 Principles of Customer Feedback today!Resources:Connect with IanSupercharge your marketing and grow your business with video case stories today!Book a Discovery Call Today with Our ExpertsSubscribe to the YouTube Channel See acast.com/privacy for privacy and opt-out information.

Welcome to Ratchet+Wrench Radio, your podcast for strategies and inspiration for auto care success. This week, Josh Davis, chief revenue officer at MailShark, joins host Chris Jones as they take a deep dive into a new auto care industry customer survey Mail Shark conducted called Cracking the Code. We'll talk about:   How they gathered the data What they learned about consumers and trust as it pertains to shops Why trust is changing One trust factor shop owners must fix today How DVI factors into consumer trust and perception of repair shops Demographic, economic, and generational factors regarding trust Whether 5-star Google ratings help or hurt shops in the eyes of consumers Habits of high-income customers Marketing tips for shops Get your copy of the survey.

Recorded at the beautiful Quad P Studios on Tulsa, Oklahoma, in March 2022.

Take a listen to CRO Expert Rich Page as he shares the secrets he uses to draw an incredible amount of insights from visitor and customer surveys.

It's the listener that counts, not us. We may be feeling bad, but you the listener, count, you come first.This week we discuss Episode 48 | 26 July 2003. The chinese language. Anteaters and the wax museum. KP looks after me. If Karl were PM or President. Winner of who is the most hated among the listeners. Monkey News - the chimp cyclist, on the tricycle, in the London-Brighton bike ride.LISTEN TO THE ORIGINAL XFM SHOWS INCLUDING THIS ONE: https://t.co/fCS3tWxIRz?amp=1RELATED LINKSWhen The Ricky Gervais Show offended the nation: https://t.co/JVWlCxVWAV?amp=1Office Ladies | Episode 83 | Customer Survey with Stephen Merchant: https://officeladies.com/episodes/2021/07/07/episode-83-customer-survey-with-stephen-merchantGET IN TOUCHTwitter: @SpinnersPodcast Email: SpinnersPodcast@gmail.comYouTube: https://bit.ly/3l0sMyYThe De Trout Spinner's Library: https://spoti.fi/2SQs0JDONATEPatreon: https://bit.ly/3fdc0KS Get more De Trout Spinners on Patreon! See acast.com/privacy for privacy and opt-out information.

This week we're breaking down Customer Survey, and the ladies interview Stephen Merchant! Stephen shares with us how he met Ricky Gervais and came to co-create the UK version of The Office, along with directing this very funny episode. When both Jim and Dwight get bad customer survey reviews, they team up together to uncover the truth behind who's calling them arrogant and smudge. Angela shares her struggle with that "hand-plowed field" scene and Jenna talks about the infamous moment between Pam and Alex, and of course, there's talk about those fakey, tiny Bluetooths. So get in! It's time to peel into a parking spot and listen to this legendary episode.

This week on Scrantonology, Adam and Kenna discuss inappropriate/disproportionate response, Jim and Dwight's threads of conspiracy, Pam's connection to Jim while in NY, and Angela's unfair wedding demands.

Describe him exactly. What color mustard is his shirt? Yellow or Dijon? Connect over on Twitter: http://twitter.com/asmroffice Don't miss Scrubs ASMR where I narrate every episode of Scrubs to help you fall asleep

Greg interviews Stephen about his new book Your Customer Survey: Using Research To Build A Distinctive Customer Experience. Who’s it for, what’s it about, and what makes it different to all the other customer experience books that are out there? If you’re interested you can buy the paperback from TLF Research and there is also… Continue reading Book Launch: Your Customer Survey

Greg interviews Stephen about his new book Your Customer Survey: Using Research To Build A Distinctive Customer Experience. Who’s it for, what’s it about, and what makes it different to all the other customer experience books that are out there? If you’re interested you can buy the paperback from TLF Research and there is also… Continue reading Book Launch: Your Customer Survey

In this week's episode; Jim and Dwight do some roleplaying, Andy gets excited about a tent, and Jim and Pam take part in Kurtis' least favorite storyline of the series.

When used right customer surveys can be an invaluable tool for your coaching business and/or club. In my own tennis coaching business I run surveys every 6 months to ensure that we're staying on top of what customers are thinking. In this episode I will walk you through the 6 steps that we use to run customer surveys in our own business and explain exactly how and why we do it in the way that we do. After listening to this episode you'll have a simple blueprint for how to run an effective customer survey that you can apply directly to your business or club.

The backbone of a strong customer experience is feedback. And it's never been more important than it is now.  According to Tom Hale, president of SurveyMonkey, digital surveys and feedback have seen tremendous growth during the COVID-19 pandemic. With companies forced into new ways of doing business and interacting with their customers, feedback has never been more crucial. Surveys allow companies to check their progress and see what needs to be improved, especially at a time when so many things are new and changing.  New research from SurveyMonkey found that 87% of CX professionals say customer feedback is more important now than it was before COVID. Customer experience and feedback has taken a higher priority because of the pandemic, and Hale doesn't think it will ever change back.  The struggle then becomes how to get the most effective and useful feedback. In order to get great feedback, companies must know how to create a great survey. Here are five tips to creating the perfect customer survey: Start with NPS. Hales says the gold standard for customer feedback is a question about NPS (Net Promoter Score), which is an accurate way of measuring how likely customers are to recommend the company. A high NPS means customers are generally quite satisfied with the experience. Start the survey by asking, “Would you recommend this product/service to a friend?” and allow customers to rate their response on a scale from 0-10.  Leave space for open responses. Great surveys combine numerical answers and free responses. When asking about NPS, follow it up with an open text box to encourage customers to elaborate on why they would or wouldn't recommend the company. Open responses can be used to elaborate on nearly any question and add more depth to the survey responses.  Think through the entire experience. The perfect customer survey isn't just about the questions—it's about the entire experience. Hale shared his own example of when he bought a new treadmill and received the follow-up survey just after it was delivered when he was in the thick of assembling the complicated machine. Too many companies ask for feedback at the wrong time. Hale's response would have been very different if he had received the survey a few days later after he had time to assemble and try the treadmill instead of receiving it when he was distracted and stressed. Make it easy for customers to respond. Think through the entire experience of when a customer will receive the survey, how long it will take them to complete and how they will feel when they're completing the survey. Customers are much less likely to respond to feedback requests that are too complicated or have too much friction, such as when they receive a printed receipt with a long survey link they have to type in themselves. Great, accurate customer feedback comes when it is easy for customers to give responses. As Hale says, much of designing the experience is the communication around the experience, including how you ask the questions. Give surveys throughout the entire customer lifecycle. Successful customer feedback doesn't just come after a customer has made a purchase. SurveyMonkey surveys its own customers at all parts of the lifecycle to have metrics and feedback about the entire experience from start to finish. The surveys look slightly different based on where they are given in the customer journey, but the information pinpoints areas for improvement and helps prioritize what needs to be changed first.  The root of the perfect customer survey is customer-centricity. When a company has a culture of being customer-centric, it comes through in their entire experience, including asking for feedback. When companies truly care for their customers and design experiences around them, it shows in useful feedback that guides the customer experience and improves all aspects of the journey. Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future. Sign up for her new course here. For regular updates on customer experience, sign up for her weekly newsletter here. 

The most common question I get is, " How do I choose the right KPIs?"  Great question!  There are millions of things that could be measured. You can only manage what you measure.  So if you measure the wrong things you will manage the wrong things and not get the results you're looking for. (Of course you could be lucky and get the required result, but why leave this to chance?)  So, how do I choose the right KPIs?  Well, you need to look at the Goal you're trying to achieve and then select a KPI which is a good proxy of that goal.  If my goal is "Grow Revenue", then "% Revenue Growth" would be a good proxy. An increase in % Revenue Growth would mean that I reach my goal.    That's an easy example!    What if my goal is to  "improve Customer Satisfaction"?  Now this poses an interesting challenge as there could be a number of ways to measure this:    % Satisfied customers - as collected from a Customer Survey  % Net Promoter Score -  also from a survey  % of Repeat customers – This is a proxy that assumes returning customers are satisfied  % Proposals Accepted – This could be a good proxy for Price  % On-Time Delivery - Another proxy, assuming the customer satisfaction is a natural result of on-time deliveries, however, there could be other reasons why the customers are not satisfied even though the deliveries are on time.    The skill of selecting the right KPIs for the right situation is something that every leader needs to develop. This will take time but one thing you can do is get a list of KPIs that other organisations are using to help you on that journey.    Keep reading these tips because I will provide many tips for you to solve this problem. I can't do it in one shot.  Tip  Seek out a list of commonly used KPIs in your industry. 

One of the biggest potential sources of new revenue out there is your existing customer base. Customer surveys can provide you with valuable insights and help drive these future wins. In this episode, we discuss some tips on how you can drive growth with these surveys. Read the article at Hubspot here: http://bit.ly/2DW8TXv Did you enjoy this episode? Please leave a rating or review, and share it! Connect with us: ‣ Website: Louder.Online/Connect ‣ Facebook: I Am Louder Online ‣ Twitter: @IAmLouderOnline

Season 5: Episode 7 - "Customer Survey" - "BUTTLICKER...OUR PRICES HAVE NEVER BEEN LOWER!" Watch along as we relive one of the funniest scenes from the series. Jim and Dwight investigate some questionable survey results. Jim and Pam spend 24 hours on the phone. And Andy finds the perfect venue for his dream wedding this week Inside the office.

When you know and understand how your customer thinks, you are in such a better position to make decisions around your marketing. In this episode, I talk about how important it is as a marketer to remain curious. If there is something that you don't know something about your target audience, ask them! Join us in the How to do Marketing group in Facebook. Subscribe to receive weekly small business marketing tips by visiting our website: https://dragonflymarketing.com.au/  About Jane Hillsdon I'm a passionate award-winning marketer dedicated to helping small business owners make good decisions about their marketing. I am the founder and Managing Director of Dragonfly Marketing and the author of How To Do Marketing – A Comprehensive Guide For Small Business.  It's my mission to ensure that marketing is on the agenda for every regionally based small business in Australia. Why? Because I know that when marketing is done properly, it can help your business grow. I believe small businesses are the backbone of our nation. When your business grows, it benefits not only you, and your family, it benefits your whole community. Small businesses create a vibrant and connected economy. We employ local people, we donate to local charities and we work together to build resilient and thriving regional communities. On the marketing front, I am a Certified Practicing Marketer (CPM), a member of the Australian Marketing Institute (AMI) NSW Committee and a head judge for the AMI Awards for Excellence. I was awarded the Small Budget Marketing Award at the AMI Awards for Marketing Excellence in 2017, 2018 and 2019. See omnystudio.com/listener for privacy information.

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So you've built and designed your survey in Survey Monkey and you're ready to deploy it into the field! In this episode, we go over how important it is to preview and review your newly designed survey before implementing it.

In this episode, we get into the process of designing a survey on Survey Monkey, including using templates and finding the best questions to ask in order to get the data you are looking for.

Survey Monkey is an effective tool when used correctly. In this episode, we share some tips on how to avoid making certain mistakes with Survey Monkey that can cost you a significant amount of time and money.

Join Kevin and Mary for another installment of The Brother/Sister Re-Watch, as this week they continue their romp through season 5 of The Office by covering episodes 7+8, "Customer Survey" and "Business Trip". While covering these episodes, the siblings discuss Pam art school odyssey, Jim and Dwight's great team up, Michael's chronic loneliness, a rare good Andy episode, and much much more!   Please subscribe to the podcast and feel free to contact us via Twitter @BroSisPodcast or email at brothersisterrewatch@gmail.com.

"Jim Halpert is smudge and arrogant." - Stephen Hackett chats with Tiff while they wear the world’s smallest Bluetooth headsets, and the two discuss “Customer Survey.” This episode of “The Office” aired on November 6th, 2008. Host Tiffany Arment and Stephen Hackett.

We surveyed nearly 600 U.S. auto repair shop customers to determine what shops could be doing to make customers happier and increase their business. We were able to dig into what makes a customer less likely to visit a shop, how willing customers are to leave reviews, and how independent shops are rated against franchises and dealerships.

  Enjoy the episode - Happy Marketing! www.marketingstudylab.co.uk https://www.linkedin.com/in/petersumpton/ https://www.facebook.com/groups/marketingstudylab/ https://twitter.com/cousinp81(@cousinp81) Segmentation, Targeting and Positioning. How can you create a Marketing Strategy without this….. truth is you can’t, so lets discuss this later. First, we’re going to have a chat with Teresa Gandy the Customer Survey and Customer Experience Expert at Clarity CX. The first of two episodes where we take a look at CX in more detail. Starting out as a Business Administrator allowed Teresa to really focus on what matters - viewing and solving other people’s issues. Fast-forward a few years and now Teresa helps to create great customer experiences and improve businesses workflows, especially for smaller businesses, bringing big business practices into the smaller business world and helping them thrive.   Takeaways - A Customers Experience (CX) is every single touch-point and needs to be considered even before a customer is a customer! With 70% of purchases based around the feelings we have, this experience needs to be tip top - Culture, process and operational changes are all as important as each other when it comes to CX and they should never be set in stone – they are as living and breathing as your customers. Moving and changing a CX needs to be done along with the changes within the market and consumers. - To create an excellent survey you need simplicity and speed. But post-survey, remember to share the results unless the whole survey become pretty redundant.   Top Tip – STP (Segmentation, Targeting and Positioning) Segmentation, Targeting and Positioning, or STP for short is a concept that can help you focus your marketing strategy towards the right target market in three simple steps…… with a little work of course. Segmentation Segment your market into sections of similarity. Divisions of people that have the same likes, interests and demographic background in order to understand their place within a certain market. Targeting Which of these segments will you target? And why? You will need legitimate reasoning behind this why? It could be the largest segment, most profitable, most aligned to your beliefs or even the one that you a closest to! Ideally it will be all of the above, but sometimes we have to make the decision and decide which segment, amongst others is the right one for a limited number of reasons. Positioning Finally, how will you position yourself in order to be viewed as the right solution to your target markets problems. What features and benefits will you use to highlight this fact. Remember to consider competitors as well as you’ll need to position yourself differently and order to, well, differentiate your product, service, software or company from others.  In doing this you place yourself in a unique, one off position within your market that no one else is in and therefore become the only solution within this niche.   LinksTeresa Gandy https://claritycx.co.ukteresa@claritycx.co.uk   Music Featured on this Podcast: Sleepy in the Garden Lobo Loco www.musikbrause.de Creative Commons License

This episode of the New Construction Marketing Podcast is brought to you by Rent The Runway Jeremy Walker is a Sales Executive at GuildQuality - customer satisfaction surveying company. We discuss why it's important to survey your customers and best practices centered around surveying: from questions to ask, formatting to frequency. If you'd like to learn more about GuildQuality and the services they provide, please email Jeremy: jeremy@guildquality.com or give him a call: (470) 428-9260 Check out Kristi Allen's interview and her app My Home's Story where you can provide ongoing construction feedback to your buyers.

Join the full panel this week as they discuss S5E7 of The Office, "Customer Survey". Episode discussion starts at 9:25.  -- Intro music credit: Gutbuster Hit us up on twitter: @tl_pcast Send us an email: threatlevelpodcast@gmail.com

In Episode 42 of An American Workplace, Chad and Katie talk about Season 5 Episodes 7 and 8 of The Office, “Customer Survey” and “Business Trip”! OUR NEW PATREON PAGE! Bonus content for as little as $1 per month! An American Workplace on iTunes Show Notes “Customer Survey” on iTunes “Business Trip” on iTunes 507 - “Customer Survey” Aired November 6, 2008 Dir. Stephen Merchant (created the original UK The Office w/ Ricky Gervais) Written by Lester Lewis 508 - “Business Trip” Aired November 13, 2008 Dir. Randall Einhorn Written by Brent Forrester Contact Katie Twitter Facebook Chad Twitter Facebook Cinescope An American Workplace Facebook Twitter Website Email workplacepod@gmail.com iTunes/Amazon links contain affiliate tags that help us to earn a bit of money when you click on them. Your support is much appreciated!

A customer survey for house cleaning clients is a great idea. It's a chance to provide customer satisfaction. And you can do a customer survey before you even start the job. Today we Ask a House Cleaner about the best way to get a customer survey and feedback. Angela Brown, The House Cleaning Guru teaches in maid service training how to be a savvy cleaner and create a happy customer. Customer surveys are one way to clean my space and do a good job. Today's show sponsor is https://HouseCleaning360.com HouseCleaning360 is a business referral network for house cleaners and maids and housekeepers. *** MORE VIDEOS LIKE THIS *** Over Saturation in The House Cleaning Business - https://youtu.be/Xow264XYYQg Part Time Expert - https://youtu.be/K5UhfH3xaDg Car Magnets - Do They Work? - https://youtu.be/LGgNcJKMJP4 Protect Your Brand - https://youtu.be/dGfQNWKhjok Education - Do I Need a Degree to Run a Cleaning Business? - https://youtu.be/0GS-FvJC1Vg Best Books for House Cleaners - https://youtu.be/Jr3Ne3UdkQc Social Media Presence - Do I Need It If I'm Just a Maid? - https://youtu.be/0JV7VNqqIWk Cleaning Lady? I'm a Cleaning Specialist! - https://youtu.be/OqbmaY_p8Nk Reviews - Should I Turn Them Off? - https://youtu.be/ZG_J-SM9114 What Should I Wear to Bid Cleaning Jobs? - https://youtu.be/H9oB8v8LM7E *** COMPLETE SHOW NOTES FOR THIS EPISODE *** https://askahousecleaner.com/customer-survey/ *** RESOURCES FROM THIS EPISODE *** Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods - http://amzn.to/2Ar91tt The Survey Playbook: How to create the perfect survey - http://amzn.to/2iEwM9t SurveyMonkey For Beginners and Intermediate Users - http://amzn.to/2zpVmCP Ask: The counterintuitive online formula to discover exactly what your customers want to buy...create a mass of raving fans...and take any business to the next level - http://amzn.to/2zFvwxB The Art of Asking: Ask Better Questions, Get Better Answers - http://amzn.to/2iCVve6 Leading with Questions: How Leaders Find the Right Solutions by Knowing What to Ask - http://amzn.to/2ArOR2r Power Questions: Build Relationships, Win New Business, and Influence Others - http://amzn.to/2zrZYdt Just Listen: Discover the Secret to Getting Through to Absolutely Anyone - http://amzn.to/2yfyFzR House Cleaning Client Survey - http://bit.ly/2yg1cFq Household Cleaning Survey - https://www.surveymonkey.com/r/FP89NMY Survey for House Cleaning Research - http://bit.ly/2Ato6e2 *** OTHER WAYS TO ENJOY THIS SHOW *** ITUNES - http://apple.co/2xhxnoj STITCHER - http://bit.ly/2fcm5JM SOUNDCLOUD - http://bit.ly/2xpRgLH GOOGLE PLAY - http://bit.ly/2fdkQd7 YOUTUBE - https://goo.gl/UCs92v *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** LOOKING FOR A HOUSE CLEANER? *** Find the best and the brightest at - https://HouseCleaning360.com *** FOLLOW ANGELA BROWN ON SOCIAL MEDIA *** https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** DISCLAIMER *** During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying from these links we may receive a commission which helps pay for the production costs of the show. Support the show so we can continue to bring you free tips and strategies to improve your cleaning and help you grow your cleaning business. THANK YOU! *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com HOUSECLEANING360 – Referral database of the world’s most prominent home service providers and the homeowners they serve. https://housecleaning360.com

A podcast all about cocktails and The Office. Finally here is episode 37! This was recorded back in June 2017, before Danielle was in the hospital. We are talking Season 5, Episode 6, Customer Survey and Episode 7, Business Trip. Our cocktail is a salute to our northern neighbor. Please join us as we discuss our favorite TV show, The Office. You can listen on Apple Podcasts, Soundcloud and Stitcher! iTunes: https://itunes.apple.com/us/podcast/cocktails-at-the-office/id1148416109?mt=2 Soundcloud: https://soundcloud.com/user-619647076 Stitcher: http://www.stitcher.com/s?fid=99870&refid=stpr Email questions or comments to: cocktailsattheoffice@gmail.com. Or find us on your favorite social media platforms at: Twitter: @officecocktails Instagram: @officecocktails www.facebook.com/cocktailsattheoffice Thanks for listening!

Adam and Jeannie share common customer survey mistakes and how to avoid them to get thoughtful responses. Losing our way with customer survey mistakes Customer surveys are great for getting the feedback we need, learning how to improve our experiences, or finding out where we need to invest. Recent studies show that most customers ignore surveys, most of those who do fill them out don’t do so thoughtfully, and many who start surveys never finish them. And the survey feedback we DO get? It’s only from the customers who felt very strongly enough to put in the time, so your average customer may not be represented in the results. We will remember things that are dramatically emotional either way, more than any part of the experience, so if we’re reporting back on something, it’s because we’ve had a dramatic moment of emotion, either good or bad” “...if we’re reporting back on something, it’s because we’ve had a dramatic moment of emotion...”- Jeannie Walters What are we doing wrong? Today, Adam and Jeannie are sharing eye-opening facts and their expert opinions of why customers don’t respond to surveys. They’ve helped clients develop surveys that customers want to respond to, and they’re sharing that wisdom with you. “How representative is our sample? How representative are the surveys we’re getting?” -Adam Toporek You can still use surveys to get powerful feedback that leads to action, but you must approach them carefully. Are you asking too many questions? The wrong questions? Find out today and deliver surveys that matter to your customers. Related Content 360Connext® post and ebook, 10 Ways to Get Actionable Feedback from Customers (part 1) Customers That Stick® post, Your Data Is Only as Good as Your Perspective Episode 228: (Tip) All Customers want These Things Episode 017: Customer Feedback, Mohamed Latib, and Progressive Insurance We're on C-Suite Radio! Check it out for more great podcasts Sponsor message Give your team the customer service training they deserve Want to bring game-changing customer service training to your team? CTS Service Solutions offers a half-day in-person workshop designed to motivate and educate your customer-facing team members. Using energy, excitement, and interaction, our workshop helps frontline teams embrace a customer-centric outlook, then — using the principles from our book Be Your Customer’s Hero — gives them the skills and confidence they need to handle any service interaction. Don’t leave your frontline team hanging… Give them the training they deserve. Learn more at customerheroworkshop.com, that is customerheroworkshop.com.   Take care of yourself and take care of your customers.   Learn more about your ad choices. Visit megaphone.fm/adchoices

Some companies follow up a transaction by sending you a lengthy survey that may take five or ten minutes or even longer to complete. In other words, after you have given the company money, it rewards you with a “homework assignment.” There has to be a better way! Shep talks with Chad Keck, CEO and co-founder of Promoter.io, about a simple but scientifically proven method of measuring customer satisfaction – the Net Promoter Score. Word of mouth is the best form of marketing for your business, but how do we actually put that into practice? Customers can feel strongly, either positively or negatively about your brand, which impacts referrals and recommendations. Capitalizing on positive word of mouth is the key to driving long-term sustainable growth. The unique feature of the Net Promoter Score is that it gives you a consistent, method-drive approach to determine if customers are satisfied or dissatisfied. Net Promoter Score asks, “How likely are you on a scale of 0 to 10 to recommend this company?” So how does the customer feel about your brand? Are they willing to put their name and reputation on the line to recommend you? Consumers tend to pause as they think about the question. This causes them to be more critical, which drives out more candid responses. Along with the follow-up, open-ended question of “‘What is the most important reason for your score?” this ultimately gives you the best kind of data to use to understand what you are doing well, or what you are not doing well and thus where you need to improve. Part of the beauty of the Net Promoter Score is the very short and concise format of the survey. The completion rate of the typical customer survey (the “homework assignment” mentioned above) is typically 3 to 5 percent. On the other hand, the Net Promoter Score, implemented properly, will usually generate a response rate of between 30 to 40 percent! With the Net Promoter Score, we can identify which customers are likely to recommend us. We can then begin to strategically engage them individually, which is a critical (but often neglected) part of the process. We are also more likely to identify which customers will churn or spread negative information, and deal with them appropriately. Without the Net Promoter Score, it would be very difficult to take those actions, especially if we received a very low survey response rate. The Net Promoter Score helps us to break down customers into three groups: promoters, passives and detractors. We then need to engage customers based on the patterns they fall into. Finally, the Net Promoter Score represents a single score or metric we can easily trend over time. Chad Keck is the CEO and Co-Founder, Promoter.io, which helps companies measure the true 'voice of the customer' by allowing them to easily build Net Promoter Score campaigns. Learn more about your ad choices. Visit megaphone.fm/adchoices

Join Coach Patrick from Endurance Nation (www.endurancenation.us) for a quick overview of the 2013 Customer Survey. Learn a bit more about the Team!!!  Also, tune in for a brief introduction to our new FirstTimeFinish™ Guarantee (learn more here).  Remember TeamEN is open and anyone can Apply Now to join. We've got a great 2014 in store and we'd love to have you be a part of the journey!

Anytime customers share feedback — whether solicited via survey or unsolicited via complaint or casual comments to front-line employees — it’s important to acknowledge the customers’ view and thank them, with assurance you’re working on solutions. Don’t let them feel like they’re hanging on a cliff waiting for advice they offered to make a difference! Examples from Boeing & Motorola. From the blog Customer Experience Optimization: (2:54).

How an online retailer improved Customer Experience Optimization: revenue and profit by analyzing bottom-box survey responses. From guest blogger Michele Goetz at the blog Customer Experience Optimization: Delivering Your Brand Promise at http://clearaction.biz/blog. (4:00) - Sign-up for ClearAction Newsletter.

Episode # 54 of THAT'S WHAT SHE SAID finds both Matt and Kevin arguing the bug-busting merits of The J. Geils Band. It's customer feedback time at Dunder Mifflin, and things are looking a bit poopy for both Jim and Dwight. Is it the mob? NASA? Or a dusky, exotic customer service rep out for revenge? Andy books the perfect wedding tent, but who wants to get married like a hobo? Jim and Pam spend the day on bluetooth, but Jim learns that some conversations are better left un-heard.  Incidental music provided by the Podshow Podsafe Music Network. Email us at TWSSpodcast @ gmail.com, or leave a comment on our blog page at TWSSpodcast. com. iTunes reviews are always appreciated! Help spread the word!