Podcast appearances and mentions of tom henschel

Tom Henschel: The Look & Sound of Leadership Tom Henschel of Essential Communications supports senior leaders and executive teams. An internationally recognized expert in the field of workplace communications and self-presentation, he has helped thousands of leaders achieve excellence through his work as an executive coach and his top-rated podcast, The Look & Sound of Leadership. Have you been told you should take more initiative? Or, perhaps you've been telling that to someone else? Either way, this conversation with Tom Henschel will outline three key steps to help you get started. Key Points Three steps to taking more initiative: Think and talk about your work. Ideas come through conversation. Execute on your idea. Feel the fear and do it anyway. Communicate what you've done. Initiative is often in the eye of the beholder. Imagine a scale that goes from bold to cautious. There's probably room for you to be at least 5% bolder. Feeling like you are waiting on others may be an indicator to take initiative. To calibrate where you land, ask yourself: “What's my typical pattern?” In correspondence, consider asking fewer questions and making more statements. Place yourself in situations where you'll need to show initiative. Resources Mentioned The Look & Sound of Leadership podcast by Tom Henschel Feel the Fear…and Do It Anyway* by Susan Jeffers Related Episodes Leadership vs. Management (The Look & Sound of Leadership, episode 166) 5 Strategies for Dealing with Narcissists (The Look & Sound of Leadership, episode 239) How to Answer “Tell Us About Yourself” (The Look & Sound of Leadership, episode 250) How to Talk So People Understand You (The Look & Sound of Leadership, episode 254) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

The workplace is evolving faster than ever, leaving leaders scrambling to keep up with new demands. How can you ensure your leadership skills remain relevant and impactful in 2025? In this episode of Future Ready Leadership, we have experts who will share the tools you need to thrive and stand out as a leader. Tom Henschel, host of The Look and Sound of Leadership, shares the secrets to executive presence—commanding attention and respect in any room. Charles Duhigg, bestselling author of The Power of Habit, teaches us how to master conversations to deepen workplace connections and amplify your impact. Together, they reveal how to lead with authority, connect authentically, and shape your future with confidence. The future is fast approaching—get ready to lead it.   ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

Send us a textBuilding a meaningful connection with your team while achieving results can often feel like a balancing act. In this episode, I sit down with Tom Henschel, a seasoned executive coach, to explore the essentials of developing executive presence and the “look and sound” of leadership. Tom shares his journey from professional acting to guiding leaders worldwide and reveals why being genuinely present is more impactful than “performing” for your team. We dive into why so many leaders struggle with balancing a results-driven focus alongside strong relationships, and Tom offers actionable insights on bridging that gap. You'll hear powerful tips for managing communication in high-stakes situations, creating a culture of trust and accountability, and navigating your own growth with continuous feedback. Tom's passion for helping leaders excel shines through every insight, making this conversation a valuable listen for any leader looking to elevate their presence and foster a more engaged, committed team. Connect with Tom Henschel:I invite you to connect with Tom Henschel and dive deeper into his leadership insights on his podcast, The Look and Sound of Leadership. His expertise in executive presence and practical strategies for impactful communication can truly transform your approach to leadership. Books Mentioned: Crucial Conversations by Joseph GrennyJoin the New Catalytic Leadership CommunityCheck out our new online membership site, with new resources by Dr. William Attaway and his team added weekly: https://checkout.catalyticleadership.net/Support the showJoin Dr. William Attaway on the Catalytic Leadership podcast as he shares transformative insights to help high-performance entrepreneurs and agency owners achieve Clear-Minded Focus, Calm Control, and Confidence. Free 30-Minute Discovery Call:Ready to elevate your business? Book a free 30-minute discovery call with Dr. William Attaway and start your journey to success. Special Offer:Get your FREE copy of Catalytic Leadership: 12 Keys to Becoming an Intentional Leader Who Makes a Difference. Connect with Dr. William Attaway: Website LinkedIn Facebook Instagram TikTok YouTube

The 60 Best Executive Coaching Podcasts to Follow in 2024. Join us for this special edition of the Arete Coach Podcast as we unveil our meticulously researched ranking of the 60 most impactful executive coaching podcasts for 2024. This comprehensive guide represents countless hours of analysis, combining rigorous methodology with direct listener feedback to identify the most valuable resources in the coaching community. The top 10 showcases the incredible depth and diversity of executive coaching content available today. Leading the pack is Dave Stachowiak's "Coaching for Leaders," renowned for its practical leadership insights and actionable advice, followed by Tom Henschel's "The Look and Sound of Leadership," which masterfully explores executive presence and communication. The Arete Coach Podcast claims the third spot for its deep exploration of coaching methodology, while Dr. Katrina Burrus's "Excellent Executive Coaching" and "HBR's Coaching Real Leaders" round out the top five with their unique blend of business acumen and coaching expertise. The remaining top spots feature powerhouse programs including Jocko Willink's no-nonsense leadership advice, Guy Raz's inspirational "How I Built This," HBR's cutting-edge "IdeaCast," the transformative "Coaches Rising," and the research-driven "Coaching Psychology Pod." Our selection criteria included content excellence, audience engagement, and alignment with ICF and EMCC coaching standards. Of the 60 podcasts featured in 2023, 38 return this year, demonstrating both consistency in excellence and the emergence of fresh perspectives. Highlights include: Detailed analysis of each podcast's unique contribution to the fieldKey metrics including episode counts, listener ratings, and engagement scoresSpecial focus on evidence-based practices and research-backed coaching approachesExpert insights into why each podcast earned its ranking Beyond the rankings, this episode offers listeners a comprehensive look at the methodology behind the selections, including detailed metrics like listener engagement scores, Apple Podcast ratings, and episode counts for each show. We dive into what makes each podcast special, from their unique approaches to their target audiences, and even explore emerging trends in the coaching podcast landscape. The episode also includes special mentions of new promising shows and pays tribute to notable podcasts that have concluded their runs, providing a complete picture of the executive coaching podcast ecosystem in 2024. Whether you're a seasoned executive coach, business leader, or passionate about leadership development, this guide offers a roadmap to the very best resources in executive coaching for the year ahead. The Arete Coach Podcast seeks to explore the art and science of executive coaching. You can find out more about this podcast at aretecoach.io. This episode was recorded on December 2, 2024. Copyright © 2024 by Arete Coach™ LLC. All rights reserved.

Laura West: Coaching for Leaders Fellow Laura West is a seasoned leader and researcher with many years experience executing and training others in data analysis and strategy. She's led large teams across several organizations, holds a Ph.D. in linguistics, and is an alum of the Coaching for Leaders Academy. She was selected as one of our new Coaching for Leaders fellows and has taken on a leadership role in supporting our current Academy members. What do you do when you get a request from a stakeholder, but don't have the resources to fulfill it? That's a reality almost every leader faces. In this conversation, Laura and I discuss both the mindset and tactics that will help you respond well. Key Points Rather than an immediate “no,” spend an hour working through some steps to creatively problem solve around the request. Show your work. When you respond, share who you've talked with and what's already been considered to respond to the request. Present options by summarizing 2-4 paths forward and your recommendations. Be the data person. Highlight trends over time that help influence different business decisions and maintain your credibility. Prioritize. But tell, don't ask. Take the lead on identifying what's important on behalf of the stakeholder and begin the work. Resources Mentioned Responding to Stakeholder Requests With Limited Resources by Laura West (free membership required) Related Episodes The Way to Turn Followers Into Leaders, with David Marquet (episode 241) How to Start Managing Up, with Tom Henschel (episode 433) The Way to Influence Executives, with Nancy Duarte (episode 450) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

In this episode, Adam interviews Tom Henschel, a seasoned coach with over 34 years of experience. Tom transitioned from a successful acting career to coaching, focusing primarily on Fortune 500 executives, rising women leaders, and disruptive executives. Tom dives into how to build a referral-based business and leverage your network without heavy outbound marketing. Tune in to hear his valuable insights on creating a self-sustaining coaching practice and the importance of nurturing professional relationships.For more than thirty years, senior leaders at Amazon, Disney, Dole, HP, KONE, Netflix, Toyota, Warner Bros., and dozens of other companies have received coaching from Tom Henschel. He has helped leaders get promotions, deepen their workplace relationships, and improve how they're perceived in the workplace.Tom has a unique ability to listen deeply to his clients. This ability allowed him to create a unique podcast, *The Look & Sound of Leadership*. For fifteen years, listeners have expressed gratitude for the coaching they receive from the show. The audience has pushed it into the top 1% of the world's more-than-three million podcasts. Tom is proud of the deep relationships he's built with other coaches. He's a founding coach at Corporate Coaching International and a senior coach with Aria Consulting, Arden Coaching, and Volition Enterprises.Trained as a classical actor at The Juilliard School, Tom made his living as an actor in more than 100 plays and episodes of TV. He was also an award-winning director in theatre. His shows won 13 awards from Los Angeles critics, including five for him as Best Director.Tom is honored to donate coaching to many non-profit organizations. He provides coaching for the Women's Impact Alliance, focusing on emerging female global leaders, and Women in Animation, supporting women around the world in the enormous animation industry. He is a passionate Board Member at Children's Community School, a haven of progressive education in Los Angeles. He gives back to his local chapter of the International Coach Federation, leading a “special interest group” of coaches, six times a year, exploring issues related to executive coaching. Those six days are some of his favorites on the calendar.His most favorite day of the year is in spring. A late-in-life accidental gardener, Tom has created inspiring gardens of California native plants. Yearly, he is part of a county-wide tour where hundreds of people come to visit his gardens. He raises corn snakes and zebra finches. But most important of all his accomplishments, he raised two daughters for whom he has the deepest love.Key Topics Discussed:Transitioning from acting to coachingBuilding a referral-based businessCoaching Fortune 500 ExecutivesOvercoming people-pleasing tendenciesImportance of networking for growthTimestamps:03:45 Actor transitions from a successful acting career to coaching.11:52 A board member conceals true profession from a colleague.13:04 Intuitive skills are valued.18:34 Opportunities arise from consistent in-person networking.20:02 Learning to stop people pleasing and speak up as a coach.To learn more check out Essential Communications.

Roy Schwartz: Smart Brevity Roy Schwartz is co-founder and CEO at Axios HQ, the world's first AI-powered internal communications management platform. He's also the co-founder of Axios, the award-winning news organization known for its Smart Brevity writing style. He's the co-author, along with Jim VandeHei and Mike Allen of Smart Brevity: The Power of Saying More With Less*. Most organizations spend way more time and strategy on external communications than internal ones. In this conversation, Roy and I discuss how your internal strategy can reduce email, save time, and create space for innovation and insight. Key Points An effective, internal publication via email reduces the amount of total messaging people receive. Position one, big item in every publication. There should be a hierarchy of what's important, since not everyone will read everything. Keep each topic to 200 words and under 1,000 words for the entire publication. For each topic, start with a strong, first sentence — and then provide context for why it matters. Find a word other than “newsletter” to name a regular, internal publication. Bring personality and smiles into internal publications. People will engage and look forward to reading. Done well, internal publications help inform, recognize, provide accountability, and allow leaders to focus on the human aspects of communication. Resources Mentioned Smart Brevity: The Power of Saying More With Less* by Jim VandeHei, Mike Allen, and Roy Schwartz Axios HQ: AI-powered newsletter software Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes The Way to Make Sense to Others, with Tom Henschel (episode 518) Getting Better at Reading the Room, with Kirstin Ferguson (episode 651) Get People Reading What You're Sending, with Todd Rogers (episode 666) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Coffee shop owners, do you ever feel as though the entire world is on your shoulders and that one mistake will send the whole business crashing down? The pressures and expectations that cafe operators face drive many to pursue unrealistic standards for themselves and others, which tends to multiply mistakes vs the intended avoidance of them.  Today on Shift Break we will be talking about why it is ok that you, and other leaders in the shop make mistakes, and how the work of creating the complex and rewarding world of a coffee shop actually thrives on us embracing a pursuit that includes imperfections. Related episodes:  258 : Prioritizing your Mental Health in the New Year w/ Dr. Lara Pence Higher Degrees of Imperfection 363 : Setting Boundaries in the Coffee Shop w/ Tom Henschel

Too many times we confuse giving feedback with lecturing our staff which easily shuts down the person we were intending to communicate with. Feedback is critical to your culture but, As past guest and friend of the show,Tom Henschel has said, "Feedback is not a lecture, it is a conversation.  Today on Shift Break we will be breaking down this statement, what it means, and how to apply it in your cafe. If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email chris@keystothshop.com of book a free call now:  https://calendly.com/chrisdeferio/30min Listen to related episodes:  Reasonable Expectations Proactivity in the Owner - Manager Relationship Blood Sucking Bosses! Things the Owner Can't do for You 427 : Encore Episode: What you MUST Know About Employee Culture w/ Stan Slap 366: A Conversation w/ Chris Baca of Cat and Cloud Coffee 291 : What to do if Your Baristas Wont Listen to You 067 : 6 Truths About Power : The Responsible Approach to Power Dynamics in the Cafe Thank you to out sponsors! Everything you need for back of the house operations https://rattleware.qualitybystainless.com/   The best and most revered espresso machines on the planet: www.lamarzoccousa.com      

In this episode, Sam's guest is Tom Henschel, a hugely experienced coach and host of the long-running podcast, The Look & Sound of Leadership. Tom's stories demonstrate how using silence delivered his best and worst coaching performance.

Mike Massimino: Moonshot Mike Massimino is a former NASA astronaut and a professor of mechanical engineering at Columbia University. He's also the senior advisor for space programs at the Intrepid Sea, Air & Space Museum. He was selected as an astronaut by NASA in 1996, and is the veteran of two space flights, the fourth and fifth Hubble Space Telescope servicing missions in 2002 and 2009. Mike has made numerous television appearances, including a six-time recurring role as himself on the CBS hit comedy The Big Bang Theory. He has hosted Science Channel's The Planets and its special Great American Eclipse. Mike is the author of the New York Times bestselling book Spaceman and now his newest book Moonshot: A NASA Astronaut's Guide to Achieving the Impossible. Almost every leader and organization invites people to speak up and make their voice head. As we all know, that doesn't means it happens in practice. In this conversation, Mike and I discuss how leaders can set the tone for what's said, and what's not. Key Points You'll know when it's time to speak up. Your cue is that hair-raising, sinking feeling in the moment of a high-stakes situation or the feeling of confusion in a less intense situation. Outsiders and rookies are often the most observant people in the team since they are hyper-aware of doing something new and noticing details a veteran may miss. It's important to speak up when you see something wrong, but equally important is to speak up when you do something wrong. The only unforgivable sin at NASA is trying to cover something up. Your title or position may influence how others in the organization speak up (or don't). When someone speaks up, saying “thank you” in the moment sets the tone for future dialogue. Reward speaking up with incentives. The Hubble Space Telescope servicing manager created challenges for people to speak up to reduce spacewalk time. Resources Mentioned Moonshot: A NASA Astronaut's Guide to Achieving the Impossible by Mike Massimino Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Start Managing Up, with Tom Henschel (episode 433) How to Speak Up, with Connson Locke (episode 546) How to Help People Speak Truth to Power, with Megan Reitz (episode 597) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

"Unlocking The Power of Coaching With Tom Henschel" engages in an illuminating dialogue between Skot Waldron, a seasoned leadership coach, and Tom Henschel, an esteemed executive coach and host of "The Look & Sound of Leadership" podcast. Their conversation delves into the transformative impact of coaching in leadership development, emphasizing the nuances and effectiveness of coaching conversations. Henschel shares invaluable insights drawn from his extensive coaching experience, highlighting the significance of active listening, asking powerful questions, and providing constructive feedback in fostering growth and self-awareness among leaders. The discussion delves into practical strategies and approaches that leaders can employ to harness the true potential of coaching, shedding light on its profound influence in cultivating effective leadership skills and driving organizational success. Website: https://essentialcomm.com/

Welcome back to another episode of The Remarkable Coach. I'm your host, Michael Pacheco, and today we have a special guest joining us, Tom Henschel. Tom has been coaching senior corporate leaders for over three decades and is known for his expertise in working with disruptive executives. He specializes in helping individuals achieve the look and sound of leaders. In addition to his coaching work, Tom also hosts his own podcast called "Leadership." On today's episode, we'll dive deep into Tom's coaching approach and explore the power of building trust and authority in the business world. We'll also discuss the importance of setting goals beyond just resolving initial issues and creating meaningful conversations in corporate settings. Plus, we'll hear about some exciting experiences and insights that Tom has gained from his recent trip to New Zealand. So grab your headphones and get ready to learn from the remarkable Tom Henschel. Let's dive in! A bit about Tom:Tom Henschel has been coaching senior corporate leaders for more than 30 years. He's known for his work with "disruptive executives" and for helping people achieve "The Look & Sound of Leaders" which is also the name of his podcast which has been airing since 2008. Where to find Tom:https://essentialcomm.com https://www.linkedin.com/in/tomhenschel/ Other Links:The Look & Sound of Leadership

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Listener Questions Tony asked our opinion on his plan to have the team provide feedback to each other directly. Lean wondered about alternatives to the nine box talent mapping framework that some organizations use. Qasim noted that leadership can sometimes feel thankless and asked if we had any rituals to help minimize this. Resources Mentioned FeedForward: Coaching for Behavioral Change by Marshall Goldsmith Succession Planning: What is a 9-box grid? by Society for Human Resources Management Warning: This Is Not Your Grandfather's Talent Planning featuring Kim Scott Related Episodes How to Get Way Better at Accepting Feedback, with Sheila Heen (episode 143) How to Process Your 360 Feedback, with Tom Henschel (episode 341) Your Leadership Motive, with Patrick Lencioni (episode 505) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Listener Questions Lisa asks about the best ways to hold others accountable when you don't have positional authority. John wonders about our perspective on dealing with narcissists in the workplace. Patrick is curious how we might (or might not) mediate a conflict between two employees. Priya notices the focus on underperforms in organizations and asks how this tendency might get shifted a bit. Resources Mentioned The 7 Habits of Highly Effective People* by Stephen R. Covey The Success Factor* by Ruth Gotian The 6 Types of Working Genius* by Patrick Lencioni Related Episodes How to Handle a Boss Who's a Jerk, with Tom Henschel (episode 164) How to Influence Many Stakeholders, with Andy Kaufman (episode 240) How to Benefit From Conflict, with Susan Gerke (episode 263) How to Lead Meetings That Get Results, with Mamie Kanfer Stewart (episode 358) How to Lead and Retain High Performers, with Ruth Gotian (episode 567) How to Help Team Members Find the Right Work, with Patrick Lencioni (episode 610) How to Start Better With Peers, with Michael Bungay Stanier (episode 635) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Jacqueline Farrington: The Non-Obvious Guide to Better Presentations Jacqueline Farrington has over 20 years experience as a change maker, empowering leaders and their teams to spark transformation and innovation through communications. Known for her direct, yet supportive and science-backed approach, Jacqueline works with senior and board-level leaders as the founder and president of Farrington Partners. She blends her experience in the performing arts, vocal pedagogy, communications, psychology, and organizational and executive coaching to help her clients find unique communication solutions. Her clients include multinationals such as Amazon and Microsoft, as well as startups and nonprofits. She proudly served for many years as TEDxSeattle's Senior Speaker Coach, where she sourced, vetted, and prepared speakers for yearly sold-out audiences. She was thrilled to see several speakers from that event move on to the global TED stage. In addition to teaching at Yale, she has lectured and taught at the London Business School, Rutgers University, and Imperial College. Jacqueline in the author of The Non-Obvious Guide to Better Presentations: How to Present Like a Pro (Virtually or in Person)*. We all know we should practice before a big presentation, but how you practice makes a big difference on whether you just feel more prepared…or actually are. In this episode, Jacqueline and I explore how to rehearse so you perform better. Key Points A presentation is a performance. Just like any performance, how you rehearse is critical for your success. Great presenters look relaxed and natural and unrehearsed because they have practiced over and over again. Internalizing your talk is like driving home. You know the route so well, you can take any turn you want and still arrive at the same house. Use a memory palace to recall point during your presentation. This also provides and easy path to adjust timing and content when changes inevitably come. Create controlled stress for yourself during rehearsals. This surfaces where to get better and also helps you respond more effectively when actual stresses come up when presenting. Review your work objectively to decide how to improve your message. It's helpful to think about watching a recording of someone else so that you can better surface what to change. Resources Mentioned The Non-Obvious Guide to Better Presentations: How to Present Like a Pro (Virtually or in Person)* by Jacqueline Farrington Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Engage With Humor, with David Nihill (episode 245) The Way to Influence Executives, with Nancy Duarte (episode 450) The Way to Make Sense to Others, with Tom Henschel (episode 518) 3 Better Ways to Start a Presentation (Dave's Journal) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Mark Bowden: Winning Body Language Mark Bowden is a world-renowned body language expert, keynote speaker, and bestselling author. Voted three times by Global Gurus' as the #1 Body Language Professional in the world, Mark's unique GesturePlane™ system of nonverbal communication helps audiences maximize the power of using their own body language to stand out, win trust, and gain credibility every time they communicate. As the founder of communication training company TRUTHPLANE®, Mark's live and virtual keynote speeches and training prove invaluable to business leaders and teams from influential companies including Zoom, Shopify, Toyota, KPMG, American Express, the US Army and NATO; and prime ministers of G7 nations. His bestselling books on body language and human behavior are: Winning Body Language*, Winning Body Language for Sales Professionals*, Tame the Primitive Brain*, and Truth & Lies, What People are Really Thinking*. His highly acclaimed TEDx talk The Importance of Being In-Authentic continues to reach millions of people, as does his own YouTube Channel. Most professionals are on video more these days than they ever thought they would be. As a result, making the best first impression on camera is more essential to our work than ever before. In this conversation, Mark and I explore several of the key principles that will help us start better in virtual interactions. Key Points We make judgment calls very quickly depending on how someone shows up visually. It's your duty to influence and persuade — and we all do this in some way already to change outcomes. While we're used to viewing content on screen (television, movies, YouTube) we aren't used to interacting and collaborating on screen. Use video in short, consistent ways. Tools like Loom can help us do on camera what we already know works well in person: regular interaction. Your smile can set the tone for an interaction and it's important to use a visual aid to remind you of this if you're staring at black boxes on screen. Bring your gestures into the camera frame. Gestures that match the cadence and rhythm can help connect your audience with your message. Resources Mentioned Winning Body Language* by Mark Bowden Truth and Lies*: What People Are Really Thinking by Mark Bowden and Tracey Thomson The Importance Of Being Inauthentic by Mark Bowden (TEDx talk) Best Tips for Virtual Presentations by Mark Bowden (YouTube) Mark Bowden on LinkedIn Related Episodes These Coaching Questions Get Results, with Michael Bungay Stanier (episode 237) The Way to Influence Executives, with Nancy Duarte (episode 450) The Way to Make Sense to Others, with Tom Henschel (episode 518) Moving Towards Meetings of Significance, with Seth Godin (episode 632) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

"The Look & Sound of Healthcare Leadership" with Tom Henschel and Ryan Stevens In this episode, Ryan welcomes Tom Henschel, President and Executive Coach for "Essential Communications". Tom's podcast, "The Look & Sound of Leadership," has been running since 2008 and is ranked in the top 1% of the most popular podcasts in the world. In this episode they they discuss: Tom's transition from being an actor to an Executive Coach. Self-awareness and self-management Tips for dealing with others who don't effectively self manage or have skewed self awareness Why Leadership sounds a lot like "listening"": behaviors of effective listeners and barriers to communication An environment for collaboration: how leaders and team members create psychological safety and how it supports the above points About Tom: Tom Henschel is a seasoned communications coach with over 30 years of experience, helping numerous senior leaders achieve The Look & Sound of Leadership. He has worked with top executives at prominent companies like Amazon, CitiGroup, CoreLogic, Dole, HP, KONE, Netflix, Toyota, and Warner Bros. Tom also delivers interactive trainings and facilitates team events in the areas of presentation skills, effective communication, and influence at companies including Disney, Nissan, Taco Bell, Transamerica, and Symantec. Tom is an expert keynote speaker on "Acting On The Corporate Stage: 7 Ways to Manage How You're Perceived In The Workplace" and co-authored the book "Why Men Are Heard & Women Are Liked: Capitalizing On Gender Differences In The Workplace" with best-selling author Dr. Lois Frankel. With a background in acting and directing, Tom was classically trained at The Juilliard School, Drama Division. He has an impressive portfolio of over 100 plays, films, and television episodes. As the president of Essential Communications and a founding coach at Corporate Coaching International, Tom also serves as a senior coach with Aria Consulting, Arden Coaching, and Volition Enterprises. Beyond his professional endeavors, Tom contributes as a volunteer coach for emerging female global leaders through The Coaching Fellowship. He actively participates in various organizations, serving on the advisory board of The Actors Fund and as board chair at The Foundation for Excellence in Education. Tom is a past president of the Los Angeles chapter of the Association for Talent Development (formerly ASTD) and received their Lifetime Award for his continuous contributions to the field of Learning & Development in 2010. He is also an engaged member of the International Coach Federation, Los Angeles, where he hosts the Executive Coaching Special Interest Group. Tom, a Southern Californian, leads a rich personal life as a gardener of native plants, a keeper of zebra finches and corn snakes, and a devoted father to two daughters. _____________________________________________________ cATalyzing Coaching & Consulting Leaders face challenges with team dynamics in a rapidly changing healthcare, wellness, fitness, and sports business landscape, hindering collaboration and impacting the service you provide. As a coach, I guide teams to enhance positive team dynamics, shared leadership, and a fulfilling workplace culture. Imagine improved morale, trust, effective communication, enhanced collaboration, and continuous learning leading to retention, growth, and service excellence. cATalyzing Coaching & Consulting is your guide to creating an Awesome Team! Ignite your potential. Fuel your fire within. Let's talk! ⁠Contact me here⁠ to set up your free discovery session! Subscribe to the cATalyzing Coaching & Consulting YouTube ⁠⁠  / @catalyzingats⁠. Connect with⁠⁠ ⁠⁠Ryan Stevens on⁠⁠⁠ ⁠LinkedIn @cATalyzingATs → Follow on Instagram, Facebook, and X cATalyzing Coaching & Consulting is a proud partner with MedBridge, leading-edge education for ATs, PTS, OTs and SLPs. Get $150 off with this limited time promo code: "catalyzingats" when you sign up at ⁠medbridge.com⁠! --- Send in a voice message: https://podcasters.spotify.com/pod/show/catalyzing-podcast/message

This is a re-airing of episode 358. New episodes return on Monday, August 14th. Mamie Kanfer Stewart: The Modern Manager Mamie Kanfer Stewart is a managerial excellence expert, executive coach, author of Momentum: Creating Effective Engaging and Enjoyable Meetings*, and host of The Modern Manager podcast. She loves helping managers apply the best thinking on human behavior and flourishing in how they lead themselves and their teams. Key Points There are six reasons to have meetings: connect, align, decide, ideate/brainstorm, plan, and/or produce. Set an outcome for the meeting and structure the agenda accordingly. Approach other leaders for clarity when the purpose of the meeting is not apparent. Consider the impact of unnecessary participants in meetings and decide in advance who needs to be consulted, informed, and engaged. Maximize all attendees time by providing clear meeting invitations and concise instructions on pre-work or pre-reading to be completed. Resources Mentioned Momentum: Creating Effective Engaging and Enjoyable Meetings* by Mamie Kanfer Stewart and Tai Tsao The Modern Manager podcast Related Episodes How to Lead an Offsite, with Tom Henschel (episode 377) How to Create Meaningful Gatherings, with Priya Parker (episode 395) Moving Towards Meetings of Significance, with Seth Godin (episode 632) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

This is a re-airing of episode 284. New episodes return on Monday, August 14th. Michael Bungay Stanier: The Coaching Habit Michael Bungay Stanier is the author of eight books, including The Coaching Habit*, which has sold more than a million copies and is the best-selling book on coaching this century. In 2011 he created and edited End Malaria, a book written in partnership with Seth Godin that raised more than $400k for Malaria No More. Michael is the founder Box of Crayons, a learning and development company that's trained thousands of people around the world to be more coach-like. He has been featured in many publications including Harvard Business Review, Forbes, and Fast Company. His TEDx Talk on Taming Your Advice Monster has been viewed more than a million times. Key Points When things get difficult, there are three roles people may fall into: the victim, the persecutor, and/or the rescuer. To step out of a victim role, figure out what's really going on, take a deep breath, and think, “And what else?” To avoid the persecutor role, assume positive intent and that people are trying their best. To stop rescuing as much, ask the victim, “How can I help?” or “What do you want from me?” Ask yourself what you want in the situation, and make sure you've communicated it to others. Then ask the others what they want. Resources Mentioned The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever* by Michael Bungay Stanier The Advice Trap* by Michael Bungay Stanier Related Episodes How to Start Coaching Someone (episode 2) How to Improve Your Coaching Skills, with Tom Henschel (episode 190) These Coaching Questions Get Results, with Michael Bungay Stanier (episode 237) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Listener Questions Jose asked about how to balance professional and personal responsibilities and get it all done. Jordan mentioned getting passed up for a promotion twice and wondering what suggestions we have on the feedback they have received. Ahmad asked us about resources for supporting high performances and team members who are struggling. Jenna shared a distinction between tuition reimbursement and tuition assistance that Dave expanded on. Resources Mentioned Getting Things Done* by David Allen Leadership Story Deck* by David Hutchens Start With Why* by Simon Sinek Hope for the Flowers* by Trina Paulus The Empowered Manager* by Peter Block Kim Scott's distinction on Superstars vs. Rock Stars CliftonStrengths by Gallup Related Episodes How to Get Way Better at Accepting Feedback, with Sheila Heen (episode 143) Getting Things Done, with David Allen (episode 184) Five Steps to Hold People Accountable, with Jonathan Raymond (episode 306) The Way to Stop Spinning Your Wheels on Planning (episode 319) Finding Joy Through Intentional Choices, with Bonni Stachowiak (episode 417) The Way to Make Sense to Others, with Tom Henschel (episode 518) The Four Storytelling Mistakes Leaders Make, with David Hutchens (episode 553) How to Lead and Retain High Performers, with Ruth Gotian (episode 567) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Learning how to listen is the cornerstone of effective and transformative communication. In the hustle and fast paced daily activities of the coffee shop, it is easy to forget about listening and truly understanding what is being said beyond the words we hear. Add to this that emotions are often high, listening deeply and well can seem daunting. Thankfully we have a guest on the show today who is a listening expert and has built incredible resources to help show use exactly how to listen! Oscar Trimboli is an author, host of the Apple award-winning podcast Deep Listening and a sought-after keynote speaker. His third book is how to listen – discover the hidden key to better communication – the most comprehensive book about listening in the workplace. Along with the Deep Listening Ambassador Community, he is on a quest to create 100 million deep listeners in the workplace. Through his work with chairs, boards of directors, and executive teams, Oscar has experienced first-hand the transformational impact leaders can have when they listen beyond words. In this conversation we dig deep into the principles of listening, especially when emotions cloud our mind. Through deeply personal examples, role playing scenarios, and impactful insight, Oscar lays out a master class in listening here on his second appearance on KTTS. Enjoy! Links: www.oscartrimboli.com   Related episodes: 165 : The Art of Deep Listening w/ Oscar Trimboli 125 : Confidence in Conflict w/ Kwame Christian : A framework for Compassionate Curiosity 104 : How to Deliver Difficult Feedback w/ Tom Henschel 399: Encore Episode! How to Change Things in the Cafe   Visit our awesome Sponsors! GROUND BREAKING BREWING MADE SIMPLE! www.groundcontrol.coffee   THE BEST PLANT-BASED BEVERAGES ON THE PLANET! www.Pacificfoodservice.com   30 years of resourcing you with the best products and education! www.coffeefest.com Use Code: "KEYS" for 50% General Admission  

Lesson 5: Calibrate With Stakeholders Feedback from stakeholders verifies traction on your new habit. Here's how to get consistent, fast feedback to ensure you're on track. An Example Question Twice a month, I say to either an employee or my boss: “I'm working on asking better questions. What's one question I should ask you the next time we talk?” Academy Applications Close Friday, March 24th The Academy is an intimate cohort of participant leaders who work personally with me to accelerate their leadership development and organizational results. Discover more and submit your application by Friday, March 24th. Resources Feedforward: Coaching For Behavioral Change by Marshall Goldsmith Related Episodes Three Steps To Soliciting Feedback, with Tom Henschel (episode 107) How to Get Way Better at Accepting Feedback, with Sheila Heen (episode 143) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Claire Hughes Johnson: Scaling People Claire Hughes Johnson is a corporate officer and advisor for Stripe, a global technology company that builds economic infrastructure for the internet. She previously served as Stripe's Chief Operating Officer, helping the company grow from fewer than 200 employees to more than 8,000. Prior to Stripe, Claire spent 10 years at Google leading various business teams, including overseeing aspects of Gmail, Google Apps, and consumer operations. She is a board member at Hallmark Cards, The Atlantic, Ameresco, and HubSpot. Claire also serves as a trustee and the current board president of Milton Academy. She is the author of Scaling People: Tactics for Management and Company Building*. You are charged with leading a reorg, but do you know the mindset, actions, and steps to take? In this conversation, Claire and I explore some of the key lessons she's discovered as an executive leader in a quickly growing enterprise. We discuss the key triggers for a reorg, the three phases of reorganization, and common pitfalls leaders should avoid. Key Points Reorganizations or restructurings and often seen as a sign of a problem, but that's not always the case. Why reorganize? Two triggers: (1) your team structure doesn't match your strategy and/or (2) you have a talent issue. While there are times to go slower, the bias should be to move with haste. Don't leave ice cream on the counter for too long. Be very cautious about creating structure around a single individual. Three phases of a reorg: Phase 0: Decide whether you need a reorg and determine your new structure. Phase 1: Get buy-in from the key people who need to be involved. Phase 2: Create a communications plan and inform all of those affected. Resources Mentioned Scaling People: Tactics for Management and Company Building* by Claire Hughes Johnson Transitions* by William Bridges Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Manage Former Peers, with Tom Henschel (episode 257) Three Steps to Great Career Conversations, with Russ Laraway (episode 370) How to Solve the Toughest Problems, with Wendy Smith (episode 612) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Carol Kauffman: Real-Time Leadership Carol Kauffman is an international leader in the field of coaching and has more than 40,000 hours of practice. Her clients are C-level leaders and their teams or elite athletes and creatives. She was shortlisted by Thinkers 50 as one of the top eight coaches around the globe for her thought leadership, entrepreneurial spirit, and contribution to coaching best practices. She is a founding member of the Marshall Goldsmith 100 Coaches and ranked the number one leadership coach in the world. She founded the Institute of Coaching with a $2 million gift from the Harnisch Foundation. Carol is an assistant professor at Harvard Medical School, a visiting professor at Henley Business School, and a senior leadership adviser at Egon Zehnder. At Harvard she launched the annual Coaching in Leadership and Healthcare Conference, one of the school's most highly attended events. Her professional development program, Leader as Coach, won Harvard's inaugural Program Award for Culture of Excellence in Mentoring and has been rolled out throughout the United States. She was also the founding editor-in-chief of Coaching: An International Journal of Theory, Research, and Practice. Carol is co-author with David Noble of Real-Time Leadership: Find Your Winning Moves When the Stakes are High*. In this conversation, Carol and I explore the mindsets and tactics that are helpful when taking on a new, big leadership role. We discuss how vision, resolution, scope, and altitude play a key role in your success early on. Plus, we invite listeners to consider the importance of peer relationships and recognizing how others see you as the role begins. Key Points Having the right altitude often means looking much more broadly at the organization and moving past a subconscious bias towards your old role or department. The “subject matter expert trap” is a common one. Your awareness will help you avoid it — or recognize it faster. Good peer relationships are one of the strongest predicators of success in a new role. Make time to build these critical connections. Learning to accept recognition is a key competency for an executive leader. Treat it as you would receiving any kind of gift. Have an enterprise mindset and remember that people perceive you as representing the organization vs. just yourself. Thinking like the entity can help you show up in the way you intend. Resources Mentioned Real-Time Leadership: Find Your Winning Moves When the Stakes are High* by Carol Kauffman and David Noble Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Manage Former Peers, with Tom Henschel (episode 257) How to Nail a Job Transition, with Sukhinder Singh Cassidy (episode 555) How to Genuinely Show Up for Others, with Marshall Goldsmith (episode 590) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

In this fascinating episode, Tom Henschel's, Executive Coach and Podcast Host at Essential Communications, shares how he uses his decades long career as a Hollywood actor to help leaders develop their look and sound of leadership.We dive into the true sign of authenticity in leadership, how COVID has shaped the current leadership challenge, and how to create deep trust in a remote work environmentFor more than thirty years, Tom Henschel has helped hundreds of senior leaders achieve The Look & Sound of Leadership.His expertise as a communications coach has taken him into executive offices at companies such as Amazon, CitiGroup, CoreLogic, Dole, HP, KONE, Netflix, Toyota, and Warner Bros.In addition to coaching executives, Tom facilitates team events and delivers interactive trainings in the areas of presentation skills, effective communications, and influence skills at companies such as Disney, Nissan, Taco Bell, Transamerica and Symantec.Want to learn more about Tom Henschel's work at Essential Communications? Check out his website at https://essentialcomm.com and his podcast at https://essentialcomm.com/podcast or on your favorite podcast platform.

In this episode of the podcast, Tom Henschel joins us to share his life journey from a renowned movie and TV series actor to a highly sought after executive coach. Tom leaves us with key nuggets of wisdom gained from his extensive years of coaching top level executives drawn from high perfoming fortune 500 companies. Tom Henschel is an internationally recognized expert in the field of workplace communications and self-presentation. He has helped thousands of leaders achieve excellence through his work as an executive coach and through his top-rated podcast, The Look & Sound of Leadership. His expertise as a communications coach has taken him into executive offices at companies such as Ernst & Young, HP, Sony Pictures,Toyota, UCLA and Warner Bros.   To learn more about Tom Henschel  and his work as an executive coach, please visit: https://essentialcomm.com/

Patrick Lencioni: The 6 Types of Working Genius Patrick Lencioni is founder and president of The Table Group, a firm dedicated to protecting human dignity in the world of work, personal development, and faith. Pat's passion for organizations and teams is reflected in his writing, speaking, executive consulting, and most recently his three podcasts, At the Table with Patrick Lencioni, The Working Genius Podcast, and The Simple Reminder. Pat is the author of twelve best-selling books with over seven million copies sold. After twenty years in print, his classic book The Five Dysfunctions of a Team remains a weekly fixture on national best-seller lists. He has been featured in numerous publications, including the Wall Street Journal, Harvard Business Review, USA Today, Inc. magazine, and Chief Executive magazine. He is the author of The 6 Types of Working Genius: A Better Way to Understand Your Gifts, Your Frustrations, and Your Team. Many of us have heard the invitation from Jim Collin's book Good to Great to get the right people on the bus. But once the right people are on the bus, how to do you find the right seat for each person? On this episode, Pat and I discuss how to utilize the Working Genius model to find the right work for the right team members. Key Points When addressing burnout, the type of work someone does is more significant than the volume of work. Three stages of work are present for almost every team: ideation, activation, and implementation. A cup of coffee in an excellent thermos can stay hot an entire day — that's true of us when we're aligned with our working geniuses. Finding the right work for a team member is far easier than finding the right person culturally. Before you look elsewhere, be sure they are in the right seat. To fill gaps in your team's geniuses, you can hire, borrow, or find people where competence will suffice for now. Resist the temptation to immediately jump to hiring. Resources Mentioned The 6 Types of Working Genius assessment The 6 Types of Working Genius: A Better Way to Understand Your Gifts, Your Frustrations, and Your Team by Patrick Lencioni Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Get the Ideal Team Player, with Patrick Lencioni (episode 301) How to Lead an Offsite, with Tom Henschel (episode 377) The Mindset Leaders Need to Address Burnout, with Christina Maslach (episode 609) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Communicating hard things is hard! The good news is that is does not have to be ineffective or worse yet, turn into something problematic or toxic. There are ways to deliver necessary feedback to employees (or anyone for that matter) that will not only show that person respect but also allow you your dignity as well.  I wanted to re-share this old episode today with our friend Tom Henschel because there are many of us who are struggling with communicating to our staff regarding their performance, behaviors, expectations, etc. In this conversation Tom outlines a simple 4 step process that you can use to deliver difficult feedback well. Tom Henschel is an expert in workplace communications and executive development. Over the past 25 years, he has helped hundreds of senior leaders achieve The Look & Sound of Leadership.TM In addition to coaching executives, Tom facilitates team events and delivers highly interactive trainings in the areas of effective communications, presentation, and influence skills. Tom's popular podcast, The Look & Sound of Leadership, airing since 2008, is consistently cited as “What's Hot” in the business podcasts on iTunes.   Links: Tom's Company: www.essentialcomm.com Tom's Podcast: The look and Sound of Leadership 4 Step Feedback Model PDF  — Keys to the Shop   Related Episodes: 363 : Setting Boundaries in the Coffee Shop w/ Tom Henschel 052 : Solving Coworker Conflict w/ Tom Henschel 221 : Building your People Program w/ HR Consultant Dana Goodwin 165 : The Art of Deep Listening w/ Oscar Trimboli   Interested in leveling up your coffee shop? Click here to schedule a free consulting discovery call with KTTS Click here to book a formal one-on-one consulting call! Visit our amazing Sponsors! www.groundcontrol.coffee www.pacficfoodservice.com www.coffeefest.com  

We all are susceptible to the siren song of trying to fix a place or a person to our own detriment. In the moment it seems like the right move and there is a sense higher calling an nobility pushing us forward. The reality though is that for certain cafes and bosses, there is no reformation only resistance and a dedication to the ways that will eventually drive you into the ground.  On today's episode we will be discussing why you should not try to be a hero at the expense of your own well being and what you can do to use this current circumstance you may find yourself in for your long term betterment instead of a desperate bid save a pace and sacrifice yourself in the process.    Related episodes:  162 : Discussing “Baristastainability” w/ Jenna Gotthelf of Counter Culture Coffee 031 : Essential Advice for New Baristas : Tips to help you successfully navigate and thrive in your new coffee career 363 : Setting Boundaries in the Coffee Shop w/ Tom Henschel 181 : Organizational Self-Knowledge Shift Break: Creating a Feedback Culture    Interested in leveling up your coffee shop? Click here to schedule a free consulting discovery call with KTTS Click here to book a formal one-on-one consulting call! Visit our amazing Sponsors! www.groundcontrol.coffee www.pacficfoodservice.com www.coffeefest.com  

Tom Henschel is a whole a pie of amazingness– he's not only a Julliard trained actor but an extremely successful coach helping leaders in top companies such as Disney, Netflix, Walmart, Amazon, navigate the workplace, their peers, and conflict externally and internally. I met Tom early in my coaching career and we reconnected recently over our podcasts. Tom's podcast, The Look & Sound of Leadership, is ranked in the top 1% of most popular. His use of dialogue with an imaginary client brings in an experiential component. We enjoyed talking about leadership, his past TV career, the power of listening and why Tom, with good reason, will never write a book. If you enjoyed this show, may we suggest other similar episodes you may like? Check out former manager of Britney Spears and Steven Tyler Rebecca Warfield on working with creatives, and also Ryan Farley on writing on the hit show Ozark. Subscribe to not miss any upcoming guests, or check out the diverse and amazing people we have had previously on the show! You can find me at kimohara.com as well as IG @kimoharacoach Check out my books on kimoharabooks.com and sign up for my adventures as a writer

There is always a general sense of anxiety present when it comes to running a coffeehouse. Part of the reason for that is that problems are always popping up and we need to then deal with them. The other reason for why this anxiety seems perpetual has to do with the fact that for most operators, problems are not specific enough to do anything about.  On today's Shift break we will be exploring how digging into the problems you experience and making them more specific, will give you a far great chance of finding peace of mind and solutions amidst the challenges of running a cafe.  Related episodes: Slowing down your Response Time The Miracle of the Mundane: How curiosity helps our sustainability 125 : Confidence in Conflict w/ Kwame Christian : A framework for Compassionate Curiosity 052 : Solving Coworker Conflict w/ Tom Henschel 165 : The Art of Deep Listening w/ Oscar Trimboli Visit these amazing sponsors! The best espresso machines in the world! www.lamarzoccousa.com   Custom branded mobile apps for your shop! www.espressly.co

Working in a coffee bar means working in close quarters with your fellow baristas, managers, and owners. In this daily work we will eventually begin to feel the tension and start to wonder about how we can set boundaries for ourselves so we can continue to work and still take care of ourselves. The subject of boundaries may be ruminated on but we often do not have a framework to help us organize our values, collect our thoughts, and actually take the first step in communicating with others.  Today I am thrilled to welcome back to the show frequent guest, Tom Henschel, who will guide us through how to accomplish all this and more.  Tom Henschel is an expert in workplace communications and executive development. Over the past 25 years, he has helped hundreds of senior leaders achieve The Look & Sound of Leadership.TM His expertise as a communications coach has taken him into executive offices at companies such as Amgen, CitiGroup, Cedars Sinai Medical Center, City of Hope, Dole, HP, Intuit, Mattel, Raytheon, Sony Pictures, Toyota and Warner Bros. In addition to coaching executives, Tom facilitates team events and delivers highly interactive trainings in the areas of effective communications, presentation, and influence skills. Tom's popular podcast, The Look & Sound of Leadership, airing since 2008, is consistently cited as “What's Hot” in the business podcasts on iTunes. Tom is a delightful persona and deeply wise coach and his insight on boundaries here on KTTS will add a ton of value to you and your buisness.  We cover: What are boundaries? Why do we not set them? The risk of not setting boundaries Spectrum of boundaries Preparing, thoughtfulness, and communicating Self care and weighing options Getting over upsetting others What is our responsibility Corporate vs personal Incremental thinking First steps to take in setting boundaries Links and Resources:  www.essentialcomm.com PDF for setting boundaries   Related Episodes: 052 : Solving Coworker Conflict w/ Tom Henschel 104 : How to Deliver Difficult Feedback w/ Tom Henschel 334 : How to Approach Deescalation w/ Melissa Tucker of Mind Over Matters and Pathways to Peace 221 : Building your People Program w/ HR Consultant Dana Goodwin 165 : The Art of Deep Listening w/ Oscar Trimboli 259 : Solving Toxic Customer Service Culture 258 : Prioritizing your Mental Health in the New Year w/ Dr. Lara Pence Shift Break: The Agreement   Interested in consulting? Click here to schedule a free consulting discovery call with KTTS Click here to book a formal one-on-one consulting call! Visit our amazing Sponsors! www.groundcontrol.coffee www.pacficfoodservice.com www.coffeefest.com

David Gergen: Hearts Touched With Fire David Gergen has served as a White House adviser to four US presidents of both political parties: Richard Nixon, Gerald Ford, Ronald Reagan, and Bill Clinton. He then served as the editor of US News & World Report. For the past two decades, he has served as a professor of public service and founding director of the Center for Public Leadership at the Harvard Kennedy School. David is also a senior political analyst for CNN, where he is a respected voice in national and international affairs. He is the author of Hearts Touched with Fire: How Great Leaders Are Made*. In this conversation, David and I discuss his years working in the White House for four different presidents. We explore what worked for David to be able to support a powerful person in being the best version of themselves. Plus, we discuss how to speak truth to power, the importance of playing to strengths, and the critical importance of staying aligned with the big picture. Key Points Speaking up means you ensure that your manager has considered alternate perspectives. Be aware of your own shortcomings so you do not bias your own advice. You made need to help a manager overcome their own challenges. Help them play to their strengths. Beware of managing up with arrogance. Instead, create zones and pathways that can help a manager make tough calls. Making a suggestion in a short note can be one way to open up a tough conversation. Keep the bigger, nobler motive in mind at all times. Advocate for that larger vision. Resources Mentioned Hearts Touched with Fire: How Great Leaders Are Made* by David Gergen The Bin Laden Raid: Inside the Situation Room Photo Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Start Managing Up, with Tom Henschel (episode 433) Leadership in the Midst of Chaos, with Jim Mattis (episode 440) How to be Diplomatic, with Susan Rice (episode 456) Your Leadership Motive, with Patrick Lencioni (episode 505) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Listener Questions Margaret is wondering what resources we'd recommend for her team to identify different communication styles. Jeff asked us what steps we might take to help someone increase their confidence. Christopher mentioned a prior episode and is seeking our advice on what to do when challenging authority is ignored. Resources Mentioned GO Team Resources by Susan Gerke and David Hutchens Creative Acts for Curious People* by Sarah Stein Greenberg Emergent Strategy* by adrienne maree brown StrengthsFinder Dignity: Its Essential Role in Resolving Conflict* by Donna Hicks Related Episodes How Teams Use StrengthsFinder Results, with Lisa Cummings (episode 293) How to Lead an Offsite, with Tom Henschel (episode 377) End Imposter Syndrome in Your Organization, with Jodi-Ann Burey (episode 556) The Way to Make Struggles More Productive, with Sarah Stein Greenberg (episode 569) Make It Easier to Challenge Authority, with Richard Rierson (episode 575) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Russ Laraway: When They Win, You Win Russ has had a diverse 28 year operational management career. He was a Company Commander in the Marine Corps before starting his first company, Pathfinders. From there, Russ went to the Wharton School, and then onto management roles at Google and Twitter. He then co-founded Candor, Inc., along with best selling author and past guest Kim Scott. Over the last several years, Russ served as the Chief People Officer at Qualtrics, and is now the Chief People Officer for the fast-growing venture capital firm, Goodwater Capital, where he is helping Goodwater and its portfolio companies to empower their people to do great work and be totally psyched while doing it. He's the author of the book When They Win, You Win: Being a Great Manager Is Simpler Than You Think*. It's the job of every leader to give feedback. In this episode, Russ and I discuss what to say and what to avoid when giving feedback. Plus, we explore how to think about truth and the most effective ways to start and close feedback conversations in order to help everybody move forward. Key Points Avoid spending too much time talking about the impending conversation and just have the conversation. Use language like this: “I think I'm seeing some behavior that I believe is getting in your way. Are you in a spot where you can hear that right now?” Use the framework of situation, behavior/work, and impact in order to organize your feedback. Invite dialogue by asking: “What are your thoughts about that?” Avoid framing feedback discussions around “the truth” — there are always multiple truths in every discussion like this. You are offering them what you see. Resources Mentioned When They Win, You Win: Being a Great Manager Is Simpler Than You Think* by Russ Laraway When They Win, You Win website Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes Three Steps to Soliciting Feedback, with Tom Henschel (episode 107) Three Steps to Great Career Conversations, with Russ Laraway (episode 370) How to Balance Care and Accountability When Leading Remotely, with Jonathan Raymond (episode 464) How to Reduce Bias in Feedback, with Therese Huston (episode 510) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Nick Timiraos: Trillion Dollar Triage Nick Timiraos has been the chief economics correspondent at The Wall Street Journal since 2017, where he is responsible for covering the Federal Reserve and other major developments in U.S. economic policy. He joined the Journal in 2006 and previously covered the 2008 presidential election. He wrote about U.S. housing markets and the mortgage industry as a reporter based in New York. His coverage included the government's response to the foreclosure crisis and the takeover of finance companies Fannie Mae and Freddie Mac. Nick is the author of Trillion Dollar Triage: How Jay Powell and the Fed Battled a President and a Pandemic -- and Prevented Economic Disaster*. Key Points Some of Federal Reserve Chair Jerome “Jay” Powell's core skills have helped him navigate difficult stakeholders: He's highly regarded as a good listener with excellent emotional intelligence. He's intentional about creating strong teams and espoused the value of teamwork regularly. He is mindful of daily events, but is always playing the long game. He speaks in plain language that makes sense to many people, regardless of their education level. Specifically, four unwritten rules of dealing with a difficult stakeholder like Donald Trump emerged in Nick's analysis of Jay Powell's public appearances: Don't talk about Trump. When provoked, don't return fire. Stick to the economy, not politics. Develop allies outside the Oval Office. Resources Mentioned Trillion Dollar Triage: How Jay Powell and the Fed Battled a President and a Pandemic -- and Prevented Economic Disaster* by Nick Timiraos Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Listen When Someone Is Venting, with Mark Goulston (episode 91) How to Handle a Boss Who's a Jerk, with Tom Henschel (episode 164) The Way Out of Major Conflict, with Amanda Ripley (episode 529) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Tom Henschel: The Look & Sound of Leadership Tom Henschel of Essential Communications grooms senior leaders and executive teams. As an internationally recognized expert in the field of workplace communications and self-presentation, he has helped thousands of leaders achieve excellence through his work as an executive coach and his top-rated podcast, The Look & Sound of Leadership. In this conversation, Tom and I explore the sometimes awkward moment of needing to get buy-in from your manager on a next step, proposal, or funding. We detail three considerations and how attention to them can help you frame this conversation better. Plus, we share tactics such as making the business case, telling a story, and past interactions — in order to help you get forward movement. Key Points Three lenses of consideration are helpful when considering how to pitch you manager: purpose, preference, and protocol. When framing your purpose in making a pitch, it's helpful to be able to change altitude. Consider “clicking out” on a map to frame the bigger picture. To be purposeful, make sure you are making the business case for whatever you are pitching. Anger and emotion can be sentinels that you might not have moved past thinking about it personally or framed the business context fully. Consider past interactions with your manager on how they prefer to receive information. The way you pitch them should begin with their preferences, not yours. Get intel in advance from other stakeholders, if practical. They can help you see the variables that might be clouding your judgement if you're too close to the situation. Clearly frame the problem and examples of it. Consider strutting your pitch in the framework of The Want, The Obstacle, and The Resolution (see PDF below). Resources Mentioned Storytelling: A Three-Part Model by Tom Henschel (PDF download) Related Episodes How to Start Managing Up, with Tom Henschel (episode 433) The Way to Influence Executives, with Nancy Duarte (episode 450) The Way to Make Sense to Others, with Tom Henschel (episode 518) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Listener Questions Allison asked for resources on how to lead others who are more knowledgeable than you in the field of work. Everett wondered how he can navigate a situation where accents make it difficult to understand interview candidates. Stephen asked about motivating people independent of incentives. Resources Mentioned The Empowered Manager: Positive Political Skills at Work* by Peter Block Drive* by Daniel Pink Effective Delegation of Authority: A (Really) Short Book for New Managers About How to Delegate Work Using a Simple Delegation Process* by Hassan Osman The Coaching Habit* by Michael Bungay Stanier Humble Leadership* by Edgar Schein and Peter Schein HBO Max Presents Brené Brown: Atlas of the Heart Leading with Dignity: How to Create a Culture That Brings Out the Best in People* by Donna Hicks On the folly of rewarding A while hoping for B by Steven Kerr Related Episodes How to Improve Your Coaching Skills, with Tom Henschel (episode 190) How to Motivate People, with Dan Ariely (episode 282) The Path of Humble Leadership, with Edgar Schein and Peter Schein (episode 363) Effective Delegation of Authority, with Hassan Osman (episode 413) Start Finding Overlooked Talent, with Johnny Taylor, Jr. (episode 544) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Nate Zinsser: The Confident Mind Nate Zinsser is an expert in the psychology of human performance. He has been at the forefront of applied sport psychology for over thirty years. He has been a regular consultant to the Philadelphia Flyers and New York Giants as well as a consultant for the FBI Academy, the U.S. Army World Class Athlete Program, the U.S. Army Recruiting Command, and the U.S. Army Marksmanship Unit. Since 1992 he has directed a cutting edge applied sport psychology program at the United States Military Academy's Center for Enhanced Performance, personally conducting over seventeen thousand individual training sessions and seven hundred team training sessions for cadets seeking the mental edge for athletic, academic, and military performance. His most recent book is titled The Confident Mind: A Battle-Tested Guide for Unshakable Performance*. In this conversation, Nate and I explore the reality that almost every leader faces: continual challenges to our own confidence. We examine some of the misconceptions around confidence and how those misperceptions tend to limit us. Then, we discuss the most effective practices you can use to maintain — and improve — the confidence that you've already built. Key Points It's a misconception that once you become confident, you'll stay that way forever. Confidence has little to do with what happens to you and tons to do with how you think about what happens to you. For a more constructive attitude when bad things happen, use these three elements: decide that it's temporary, limited, and non-representative. To win the battle with your own negative thinking, acknowledge the negativity, silence it, and then replace it with something better to get the last word. Protecting your confidence is an ongoing practice. You'll never stop doing it — but the good news is that it will give you an edge if you can develop this practice. Resources Mentioned The Confident Mind: A Battle-Tested Guide for Unshakable Performance* by Nate Zinsser Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes The Way to Make Sense to Others, with Tom Henschel (episode 518) How to Build Confidence, with Katy Milkman (episode 533) How to Speak Up, with Connson Locke (episode 546) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Lesson 1: Your First Steps When Inheriting a Bad Situation Almost every leader has been put into a less than ideal situation. When that's you, use the three steps in this lesson to get moving. Academy Applications Close Friday, March 18th The Academy is a year-long cohort of participant leaders who work personally with me to create movement in their leadership development and organizational results. Discover more and submit your application by Friday, March 18th. Related Episodes How to Start Managing Up, with Tom Henschel (episode 433) The Way to Influence Executives, with Nancy Duarte (episode 450) How to Sell Your Vision, with Michael Hyatt (episode 482) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Working in customer a customer facing environment like a coffee shop means that we get to serve and experience all different types of people in the course fo the day. While so many of our interaction are within the expected range of emotions, there are times where things get pretty tense and situations escalate past where we are comfortable.  What do we do when confronted with these circumstances? Are we prepared for and confident in deescalation? Sadly we often fail in this area which means bad situations often get worse leaving staff and customers feeling demoralized and without much hope for resolution.  This is a really important topic and To help us learn how to approach deescalation and make it a real process in our shops we are talking to Melissa Tucker or Mind Over Matters and Pathways to Peace.  Melissa graduated with a Master's in Counseling Psychology from University of Hawaii Hilo, in August 2015. She worked for five years, in Hawaii, as a crisis mobile responder for youth, as a counselor at the domestic violence shelter, as a counselor for a private outpatient substance abuse clinic, and as the clinical supervisor providing training, counseling, parent education and services to staff and Child Welfare Services mandated clients. After moving to Washington State in 2019, she began providing private coaching and training in Motivational Interviewing, supervision, and counseling skills. She also worked for Crisis Connections as a supervisor and trainer for counselors and non-clinicians in Mental Health related skills. She currently works as a Licensed Mental Health Counselor Associate in private practice in addition to doing private training.   In today's conversation we cover: What leads to poorly handled conflict The unique context of the coffee shop Caring for staff needs and safety  Listening and understanding The right mindset and cultlure Inoculating baristas against conflict Making policy a conversation Modeling behavior Principles and techniques of deescalation Links: https://www.mindovermattersinstitute.com EMAIL: info@pathpeace.org   Related episodes: 125 : Confidence in Conflict w/ Kwame Christian : A framework for Compassionate Curiosity 262 : Understanding the Homeless Community w/ Natalie Harris, Executive Director of The Coalition for the Homeless 052 : Solving Coworker Conflict w/ Tom Henschel 165 : The Art of Deep Listening w/ Oscar Trimboli 104 : How to Deliver Difficult Feedback w/ Tom Henschel 330 : Establishing Systems in Your Coffee Shop   Visit our amazing Sponsors! www.prima-coffee.com/keys www.pacficfoodservice.com www.coffeefest.com    

Sonia, Kimberly and Tom answer a question from Josh in Flagstaff:“If collaboration is supposed to be good for the business and the team, why do I feel burned out? Is it possible to overdo collaboration?”Tom wonders if perhaps the burnout is separate from the collaboration overload. Kimberly reminds Josh how important it is to be high in self-awareness during times of burnout.  Sonia recommends the book Beyond Collaboration Overload by Bob Cross. And that's just for starters. Kimberly Layne leads The Kimberly Connection Company, wrote Connections Change Everything and hosts The Power of Connection on YouTube. Reach out to Kimberly here.Sonia Jeantet runs CIMA Executive Development and is the author of The Integrative Leader. Be in touch with Sonia here.Tom Henschel is the head of Essential Communications and hosts The Look & Sound of Leadership podcast. You can contact Tom here.Thanks so much for your reviews and support!Next month there'll be more ideas for unlocking your leadership. See you then!You can submit a question to the coaches here.

Sonia, Kimberly, and Tom answer a question Owen in Durango:One of my teachers in college shared that you learn more from what goes wrong than doing everything right. Can you share some stories where leaders made a bad choice? What did they learn? How did it impact their careers?”Tom talks about personal responsibility.Kimberly observes that no one chooses a wrong choice. What is important is learning from the process and experience.  Sonia challenges Owen to sharpen his timing. And that is just for starters. Kimberly Layne leads The Kimberly Connection Company, wrote Connections Change Everything and hosts The Power of Connection on YouTube. Reach out to Kimberly here.Sonia Jeantet runs CIMA Executive Development and is the author of The Integrative Leader. Be in touch with Sonia here.Tom Henschel is the head of Essential Communications and hosts The Look & Sound of Leadership podcast. You can contact Tom here.Thanks so much for your reviews and support!Next month there will be more ideas for unlocking your leadership. See you then!You can submit a question to the coaches here.

Kimberly, Sonia and Tom answer a question from Florence in Minneapolis:“We have been working on our business launch strategy for 2022. Our team is struggling with identifying the changes and new factors for success in our industry. What tools do you apply to help your clients recognize and engage with what is new?”Sonia encourages Florence to tell a story.Kimberly wonders what's changed in Florence's business that needs new analysis.Tom focuses on the importance of communicating whatever changes are coming down.  Our three Unlocking Leadership coaches are:Sonia Jeantet runs CIMA Executive Development and is the author of The Integrative Leader. Be in touch with Sonia here.Kimberly Layne leads The Kimberly Connection Company, wrote Connections Change Everything and hosts The Power of Connection on YouTube. Reach out to Kimberly here.Tom Henschel is the head of Essential Communications and hosts The Look & Sound of Leadership podcast. You can contact Tom here.Thanks for letting us help you unlock your leadership.Submit your question to the coaches here.Thank you all so much for listening!

Kimberly, Sonia, and Tom answer a question from Ariella in Cleveland:“I've been asked to design a tool to improve our ability to make decisions. What are key ingredients to making good decisions?”Kimberly focuses on why the decision is being made and the impact it will have. Sonia recommends the book Smart Choices as powerful decision making tool. Tom suggests another powerful tool: team skills. Our three Unlocking Leadership coaches are:Sonia Jeantet runs CIMA Executive Development and is the author of The Integrative Leader. Be in touch with Sonia here.Kimberly Layne leads The Kimberly Connection Company, wrote Connections Change Everything and hosts The Power of Connection on YouTube. Reach out to Kimberly here.Tom Henschel is the head of Essential Communications and hosts The Look & Sound of Leadership podcast. You can contact Tom here.See you next episode when we will more ways to unlock your leadership.Submit your question to the coaches here.

Sonia, Kimberly, and Tom answer a question Aaron in Charlotte:Are there steps I can take in my career that will keep me on the success track? Are they different for women?Sonia shares a powerful personal story. Kimberly urges everyone to define “success” for themselves.  Tom states his belief that it is not a level playing field for women. And that is just for starters. Kimberly Layne leads The Kimberly Connection Company, wrote Connections Change Everything and hosts The Power of Connection on YouTube. Reach out to Kimberly here.Sonia Jeantet runs CIMA Executive Development and is the author of The Integrative Leader. Be in touch with Sonia here.Tom Henschel is the head of Essential Communications and hosts The Look & Sound of Leadership podcast. You can contact Tom here.Thanks so much for your reviews and support!Next month there will be more ideas for unlocking your leadership. See you then!You can submit a question to the coaches here.

Kimberly, Sonia and Tom answer a question from Amit in Dallas: “What happens in an environment that is inclusive? How does it affect the results of the team?”Inclusivity stirred up lots of ideas for everyone.Kimberly inclusivity begins with you seeking to understand and asking everyone in the room to have a chance to share their voice.Sonia encourages everyone to give the benefit of the doubt and build thicker skin. Tom talks about his struggles to understand what inclusivity means. And those are just the teasers. Sonia Jeantet runs CIMA Executive Development and is the author of The Integrative Leader. Be in touch with Sonia here.Kimberly Layne leads The Kimberly Connection Company, wrote Connections Change Everything and hosts The Power of Connection on YouTube. Reach out to Kimberly here.Tom Henschel is the head of Essential Communications and hosts The Look & Sound of Leadership podcast. You can contact Tom here.We hope our tools are helpful to you. Thanks for your help to us with reviews. Next month there'll more ideas for how you can unlock your leadership. See you then!Submit a question to the coaches here.

Kimberly, Sonia, and Tom answer a question from Sylvia in Santa Fe:My brother, who works in an entrepreneurial environment, told me his company recently conducted a “Now what?” workshop to brainstorm the key areas that will change for them. If you were asked by our company to facilitate that conversation, what would you do?Kimberly begins with thoughts about how to use ground rules and focus on people, process, and strategy.Sonia imagines three buckets of content: Where? What? And why?Tom extolls the glories of the Liberating Structures website. LiberatingStructures.com.Please meet your Unlocking Leadership coaches:Sonia Jeantet runs CIMA Executive Development and is the author of The Integrative Leader. Be in touch with Sonia here.Kimberly Layne leads The Kimberly Connection Company, wrote Connections Change Everything and hosts The Power of Connection on YouTube. Reach out to Kimberly here.Tom Henschel is the head of Essential Communications and hosts The Look & Sound of Leadership podcast. You can contact Tom here.See you next episode when we will more ways to unlock your leadership.Submit your question to the coaches here.

Kimberly, Sonia and Tom answer a question from Karina in Orlando: “Why are companies investing in executive coaching? Is it because leaders today are less prepared for their role?” Talking about coaching gives all three of them a lot of juice.Sonia sees the generations at play in her ideas about why coaching is welcome now.Kimberly says leadership can be lonely and having a confidential sounding board can be a game changer.Tom remembers a time when coaching was initiated a punishment for poor performance.Meet your Unlocking Leadership coaches:Kimberly Layne leads The Kimberly Connection Company, wrote Connections Change Everything and hosts The Power of Connection on YouTube. Reach out to Kimberly here.Sonia Jeantet runs CIMA Executive Development and is the author of The Integrative Leader. Be in touch with Sonia here.Tom Henschel is the head of Essential Communications and hosts The Look & Sound of Leadership podcast. You can contact Tom here.Join us next month for more ways to unlock your leadership.We'd love to hear from you. Send your questions here.From all of us here, thanks for listening!