Podcasts about quala

Mi invitado es Juan David Quijano, VP of Marketing en BiaA la gente le encanta la idea del marketing, pero pocos la viven. En este podcast, Juan me lleva por una historia increíble tras otra. El tiempo voló, compartimos algunas lágrimas y al final, veo el marketing desde una perspectiva diferente. ¡Alucinante!“El marketing es un impuesto que pagan los malos productos.” - Juan David QuijanoEspera aprender cómo Juan piensa sobre la psicología detrás del consumidor masivo, qué hace que una marca sea verdaderamente inmortal, por qué Quala es la fábrica de éxitos, todo los secretos sobre el lanzamiento de Ego, Aromatel y Vive100, sus reflexiones sobre marketing y Titanic, y mucho más...Ve a Vloom ahora mismo y durante tu primera reunión diles que te enteraste de ellos por THE FRYE SHOW y obtén 15% de descuento en tus primeros tres meses de videos.Aquí tu código ROBBIE66 especial para Global 66 con cual tienes tu primera remesa o exchange gratis hasta 1000 USD. Pruébalo ahora en https://app.global66.com/ydbp/wo4wcojv y aplica mi código ROBBIE66.Visita kinnto.ai hoy mismo y agenda una demo personalizada y crea una experiencia de aprendizaje que tus empleados realmente amarán usar.Aquí tu código especial PODCAST que te dará el 50% de descuento durante los primeros tres meses usando Dapta. Pruébalo ahora en https://www.dapta.ai/ y aplica mi código PODCAST.Capítulos:(02:16) - Introducción a Juan David Quijano (10:39) - El lanzamiento de Ego: Un caso de éxito (22:10) - La cultura de innovación en Koala (34:03) - La búsqueda de talento excepcional (46:04) - Adaptación cultural en el marketing (55:30) - Lanzamiento de Ego: un éxito inesperado (01:02:39) - Lecciones aprendidas y estrategias de marketing (01:20:47) - Innovación y Estrategias de Marketing en la Competencia (01:24:14) - Promociones y Aprendizajes en el Mercado Colombiano (01:33:56) - Lecciones Aprendidas de Campañas Exitosas (01:42:12) - Investigación de Mercado: Entendiendo al Consumidor (01:49:28) - Rediseño de Producto y Estrategias de Precio (01:56:22) - Creatividad en Publicidad: El Poder de un Jingle (02:03:06) - Seguimiento de Marca y Posicionamiento (02:09:18) - Entendimiento del Consumidor (02:17:44) - Intención de Compra y Prueba del Producto (02:29:53) - Reflexiones sobre la Generación Actual y el Trabajo Duro Contacto:YouTube: https://www.youtube.com/@TheFryeShow?sub_confirmation=1The Frye Show Web: https://thefryeshow.com/Newsletter: https://robbiejfrye.substack.com/Kinnto: https://www.kinnto.ai/Linkedin / robbiejfryeX: https://x.com/robbiejfrye/Instagram: / robbiejfrye ★ Support this podcast ★

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En nuestro episodio 339, conversamos con Patricia Field, VP & General Manager para Novo Nordisk Colombia sobre:+ Barranquilla vs. Bogotá, el artes y sus padres+ La historia de un empresa que cambia el mundo+ Asumir la responsabilidad temprana+ El mundo de consumo masivo en P&G, Quala y mars+ Conectar y fluir con un propósito+ El bienestar y el azúcar + Un momento complejo de vivir y afrontar+ Sedentarismo vs. comportamiento saludables+ La transformación del liderazgo hacia el servicio+ Romper barreras+ La cinta de correr hedónica+ Empoderar y soltarAbiertas las aplicaciones a la Academia Hackers del Talento LATAM, el programa de formación online en vivo para los futuros líderes de Talento Humano en la región. Conoce más acáAcá puedes conocer más sobre Hackers del Talento y Ricardo PinedaSuscríbete a nuestro newsletter Cartas al Talento donde reflexionamos sobre Talento Humano, el futuro del trabajo y la humanización

Order your dental infection control products from a company that cares. Choose SurgiMac! More details at https://surgimac.com/collections/surgical-and-dental-instruments SurgiMac LLC City: Merrick Address: 10 Kees Place Website https://surgimac.com/ Phone +1-646-421-4136 Email info@surgimac.com

Michael Redd is the Chief Marketing Officer at Quala, a customer success platform for SaaS businesses that is powered by intelligence mined from interactions between customers and frontline teams. Prior to his time at Quala, Mike led the Marketing team at Constant Contact. Today, Mike joins the show to discuss Marketing strategy and how SaaS companies can uplevel their market presence. He touches on the evolution of Marketing, product-market fit, and the value of community for SaaS founders.Episode SponsorSmall Fish, Big Pond – https://smallfishbigpond.com/ Use the promo code ‘SaaSFuel'Champion Leadership Group – https://championleadership.com/Key Takeaways01:10 – Jeff introduces today's guest, Michael Redd, who joins the show to share his background in Marketing, his time at Constant Contact, and the work he's now doing at Quala09:44 – Advice Mike would give to other SaaS founders on how to best leverage Marketing12:28 – The importance of community for SaaS founders and how Marketing has evolved throughout the years17:18 – Reaching the right audience20:59 – Jeff takes a moment to thank one of today's sponsors, Champion Leadership Group21:43 – How to create an ‘Irresistible Offer'24:58 – Advice Mike would give to founders who are having difficulties converting potential customers28:38 – How to know if you have product-market fit?33:19 – What Mike looks for in building a world-class team35:56 – Mike's favorite productivity hack39:57 – Mike expounds on how he's able to continue learning while leading42:27 – The best advice Mike has ever received43:36 – Jeff thanks Mike for joining the show and lets listeners know where to learn more about QualaTweetable Quotes“One of the things that we put quite a lot of energy into at Quala is what we call, ‘thought leadership,' and giving back to our broader audience. It's about creating value for them in a way that we can uniquely provide value with the goal that great brand recognition, ultimately over time, is gonna draw folks into our funnel.” (10:03) (Michael)“More important is just getting all the input and people you can talk to, right? And, if you have a community with a lot of folks you know, you can go out and ask them questions you're thinking about. ‘What's the right product? What's the right value proposition? Or you can have safe conversations on if you were a buyer in the market, what would get you to, ‘Yes?' These are all huge questions for SaaS founders to get to very quickly so they can really nail the product- market fit.” (12:47) (Michael)“In a world of resource prioritization, if you can focus more of that energy on the customers that are gonna be happier with you, stay longer, and ultimately drive more dollars for the business, that's where you have to place the bets.” (19:20) (Michael)“Again, there's no substitute for getting back in touch with somebody. Especially for earlier stage founders, talking to as many customers and prospects as possible is just absolute gold so that you're building the right thing.” (26:16) (Michael)“I believe that you find great folks through other great folks. So networking is super important in staying connected out there, not just with your close friends and family and prior colleagues but trying to go to different meetups where you'll rub shoulders with folks across any type of role.” (33:53) (Michael)Guest...

Sonciary Perez is a Boston-based founder on a mission to change human interaction with customers through fast technology, to deliver exceptional experiences by converting day-to-day conversations with SaaS businesses into data that improve the whole business. She is Co-Founder of Quala.io, the only frontline intelligence platform for B2B SaaS companies that helps them better serve, retain, and upsell customers. With two decades in early-stage B2B SaaS, Sonci has dedicated the last twelve years to building and scaling pre-and post-sales motions. Ten of those years were at the helm of customer success, services, and support teams. Before Quala, she co-founded Promoboxx, a marketing technology startup connecting brands with independent retailers to increase awareness of buying goods locally. She also serves as a Mentor with Techstars Boston and represents BOSS - Accomplice VC's syndicate of hundreds of Boston Angel Investors. Sonci is a well-versed, insightful speaker. Her knowledge will benefit SaaS executives, entrepreneurs, and innovators interested in getting fresh perspectives and learning how to improve product development, deliver excellent customer experiences, grow revenue from the customer base, and reduce customer churn. Sonciary Perez website: https://www.quala.io/ For top tips and more resources pls go here for show notes: https://successgrid.net/sg100/ “If you love this show, please leave a review. Go to https://ratethispodcast.com/successgrid  and follow the simple instructions

El episodio 179 es con María Victoria Serrano, Directora Corporativa de Gestión Humana, en Quala, donde contamos:- Su historia y relación con el Huila, ligada a una gran familia - El cambio de carrera y el libro MANUAL DE PSICOLOGÍA Y PSICOPATOLOGÍA DINÁMICAS- El ingreso a Quala, donde lleva más de 29 años, viviendo la cultura- La conexión con el CEO para impulsar la cultura cómo una ventaja competitiva- Uso de los datos atado a cultura y talento- Y mucho más...vansa, crea experiencias educativas poderosas con tecnología, trabajamos con más de 450 compañías en América desde 4 frentes:1) CREAR: desarrollamos soluciones edtech para empresas como: cursos virtuales, inducciones, videos, podcasts y mucho más2) FORMAR: a través de una metodología híbrida/blended formamos al talento en las 10K ( 10 competencias clave para el presente y futuro del trabajo) de manera entretenida y aplicable3) GAMIFICAR: diseñamos estrategias de gamificación para alcanzar objetivos de negocio y creamos juegos virtuales para generar un aprendizaje increíble4) HACKEAR: contamos con una Academia de Hackers del Talento para formar a los futuros líderes de Talento Humano de América Latina y crear una comunidad de actores de cambiowww.vansa.coSuscríbete para escuchar Hackers del Talento acá: https://open.spotify.com/show/2YhEwGc4OHlmdOZ3YffvJF?si=HhiZJb2MQCCIFAEOmG0DhA&dl_branch=1Suscríbete al newsletter para impactar tu talento y el de tu empresa acá: https://vansa.co/hackers-del-talento/newsletter-vansa/

“These are messy questions in nature, and it's hard to get an answer to them when you have so many different conversations happening in real time, across so many customers. So we make sense of all that messy data with our technology. And then we provide a visualization of those conversations, those mentions, so that leaders can understand how to make better, faster business decisions that serve the needs of their patients.” - Sonciary Perez In this episode of Tactical Friday, Sonciary Perez gives us an opportunity to know a little bit more about Quala and what they provide as a resource. Listen in and make more data-backed decisions through the Frontline Intelligence Platform. Sonciary explains further that for B2B SaaS companies and how it allows their technology to stay really close to your customer base. Through conversations, Sonciary's team will automatically bring that data into Quala which makes sense of all the data with their technology. They provide a visualization of those conversations, those mentions, so that their leaders can understand how to make better, faster business decisions that serve the needs of their patients. Sonciary explains further how customers can email them, can chat with them, get in Zoom calls with their customers in order to ask for survey information and much more. They have set up teams to have these conversations and there are so many team members interacting with customers, whether they are executives, product managers, customer success, and support industry. In sum, it is their desire to provide their customers any way to get ahold of them and for them to enable their teams to have so many one-to-one conversations. They were able to achieve this by building what they call, “The Frontline Intelligence Platform” and what that means is that they are allowing or bringing in any channel where these conversations and interactions are happening with and about their customers into their platform so that leaders can mine the data and understand at scale, what is the qualitative narrative around their customers experiences are. So that they can build better experiences with their technology.   [00:01 - 01:23] Opening Segment If you have a platform and you want to create content that DELIVERS, go over tohttp://knightly.productions/ ( knightly.productions)! For the first part of my interview with Sonciary, tune in to last Monday's episode    [01:23 - 04:19] Focusing On Growth and Focusing on Maintaining Customer Interaction How Quala uses conversational-data that allows you to stay really close to your customer base Making sense of messy questions through the Frontline Intelligence Platform [04:19 - 11:43] Innovation Starts With The Customer Base Interactions are a rich source of potential innovation Customer interactions help the company evolve and upsells expansion opportunities Innovation Starts With The Customer Base Project-based versus reoccurring subscription revenue way of building a business What's the ideal client for Quala Teams that have no way to aggregate the data [11:43 - 12:19] Closing Segment Closing words from Sonciary – Innovations starts with understanding the customer base! Connect with Sonciary (links below)  Head over to https://www.myvoicechallenge.com/discovermyvoice (myvoicechallenge.com) to find out how you can discover your voice, claim your independence, and build that thriving business that you've always wanted!   Key Quote:  “If we want to discover who our ideal customer profile is and we want to understand how to evolve with them and build a technology that they love, but they're going to tell their friends and colleagues about, and they'll continue using hopefully, from greater perspective… We can't do that unless we fundamentally speak the vernacular of our customers and understand what's important to them.” – Sonciary Perez   Connect with Sonciary Learn more about Sonciary through his...

“We just have to be able to get past our limiting beliefs to get into the mindset of. I'm excited to do this. I'm ready. I'm willing. I want to do this. I want to learn. I want to figure out how to best serve my client and my customer through conversations so that they have solutions and the resource to excel and to succeed.” – Zack Knight In today's solo episode, I reflect on how female leaders are bringing new perspective to help recognize the different struggles that comes with it from my guest Sonciary Perez. We talked further how it was really phenomenal to hear from her high level of success and how she overcame the rejection of her original pitch for Quala but she was still able to stay motivated. [00:01 - 01:01] Opening Segment ●     If you have a platform and you want to create content that DELIVERS, go over tohttp://knightly.productions/ ( knightly.productions)! ●     If you haven't listened to last Monday's episode, check it out! ●     Head over to https://www.myvoicechallenge.com/discovermyvoice (myvoicechallenge.com) to register for a free podcasting workshop! [01:01 - 07:19] My Takeaways       ●     How Sonciary was a phenomenal female leader ○     Her development of the frontline intelligence platform ●     Having a better understanding to get the pulse of your customers ●     Recognizing the different struggles that led to her high level of success ○     Overcoming rejection and staying motivated [07:19 - 10:19] Closing Segment ●    Closing words and reminders ●    Tune in this Friday for part 2 of my discussion with Sonciary where she'll discuss further about how their system, Frontline Intelligence Platform, is able to translate conversations into data. ●    Head over to https://www.myvoicechallenge.com/discovermyvoice (myvoicechallenge.com) to find out how you can discover your voice, claim your independence, and build that thriving business that you've always wanted! Key Quote: “I think it's really phenomenal to be able to have that introspection with ourselves. They're here because they value what I can bring to them. So let me take a step back, figure out what they're struggling with and figure out how my take, my perspective can actually solve the problem for them. And then we have an amazing new client.” - Zack Knight Did you love the value that we are putting out in the show? LEAVE A REVIEW and tell us what you think about the episode so we can continue on putting out great content just for you! Share this episode and help someone who wants to expand their leadership capacity or clickhttps://podcasts.apple.com/us/podcast/tactical-leadership/id1498567657 ( here) to listen to our previous episodes. Tactical Leadership is brought to you by Knight Protection Services. A veteran-owned and operated company, with extensive experience in risk assessment and crime prevention. Find out more by visiting https://knightprotectionllc.com/ ( https://knightprotectionllc.com/) If you want to learn how to build a better business check out my website athttps://beatacticalleader.com/ ( Beatacticalleader.com). You can connect with us onhttps://www.linkedin.com/in/zaknight ( LinkedIn),https://www.instagram.com/beatacticalleader/ ( Instagram), or joinhttps://www.facebook.com/groups/BATLgroup/ ( Our) BATL Space and become part of the community.  

“If you know that going into your journey, that it's a fun roller coaster ride and to come from a place of gratitude, it's important to set up expectations. And if your expectation is not always money in the bank but learnings in the bank, then you're in a good place” - Sonciary Perez In this episode of Tactical Monday, Sonciary Perez is on a mission to change the interaction customers are facing through fast-acknowledging the order to deliver exceptional experiences. Listen in and see how she help B2B SaaS companies help them better serve, retain and upsell customers! Sonciary, co-founded Quala.io, they built Quala based on their mutual desires and frustrations building their last company. They wanted to stay close to their customers while their businesses grew and to do that, they gave them so many ways to reach the team and in turn, give them feedback on their experiences.  Sonciary explains further how customers can email them, can chat with them, get in Zoom calls with their customers in order to ask for survey information and much more. They have set up teams to have these conversations and there are so many team members interacting with customers, whether they are executives, product managers, customer success, and support industry. In sum, it is their desire to provide their customers any way to get ahold of them and for them to enable their teams to have so many one-to-one conversations. They were able to achieve this by building what they call, “The Frontline Intelligence Platform” and what that means is that they are allowing or bringing in any channel where these conversations and interactions are happening with and about their customers into their platform so that leaders can mine the data and understand at scale, what is the qualitative narrative around their customers experiences are. So that they can build better experiences with their technology.    [00:01 - 01:01] Opening Segment If you have a platform and you want to create content that DELIVERS, go over tohttp://knightly.productions/ ( knightly.productions)! Introductions of my special guest, Sonciary Perez   [01:01 - 05:27] Building a Better Marketing Technology Company How Sonciary and her co-founder, Jonathan, founded Quala.io Through mutual desires and frustrations from building their last company Setting out to build the “Frontline Intelligence Platform” Allowing and bringing in conversations and interactions Mining data to get a qualitative narrative around their customers experiences [05:27 - 08:39] Taking a Leap of Faith and Seizing the Opportunity Realizing a dream to support individuals to bring dreams into fruition Taking risks and actually building something Creating a startup called  “BizUnite” (now called, https://savings4members.com/ (savings4members)”) [08:39 - 12:11] Having Conversations to Support Early-stage Entrepreneurs Having meaningful conversations with early stage entrepreneurs or founders that are starting with their journey Constant reminder of why this is an amazing opportunity Following the path with a heart of gratitude Being a mentor and a startup accelerator Navigating complex and sometimes debilitating experience of building technologies from scratch Growth and Traction on how to build technologies [12:11 - 20:39] Investing Into People and Evolving Believe in people that they will find a way to figure out opportunities that they want to solve The founding team is an important part of what you want to build as an extension of the product Recognizing a failure can be turned into a learning opportunity It's not always money in the bank but learnings in the bank Coming from a place of gratitude Getting to the root cause of the frustration   [20:39 - 31:48] Surround Yourself With Like-Minded People Having The Same Experiences Being part of a networking community Getting together and having regular meetups Embracing our empathic side...

Today we're going to talk about building a smart, scalable customer success program that utilizes the best of people, processes, and software. To help me discuss this topic, I'd like to welcome Sonciary Pérez, Co-Founder of Quala, and Mentor with Techstars Boston.

Today we're going to talk about building a smart, scalable customer success program that utilizes the best of people, processes, and software. To help me discuss this topic, I'd like to welcome Sonciary Pérez, Co-Founder of Quala, and Mentor with Techstars Boston.

Maryrose Cuskelly is an award-winning Melbourne-based author of both fiction and non-fiction.Her debut novel, "The Cane" was published earlier this year by Allen & Unwin. A gripping, atmospheric crime novel set in the fictional sugarcane town of Quala in North Queensland in the 1970s.I thoroughly enjoyed reading this book and was delighted to have the chance to speak with Maryrose on the podcast recently.

In today's episode, we will be talking with our good friend, Sonciary Perez. Sonciary is the Cofounder of Quala.io. For more information please go to https://www.quala.io. At Tech & Main, we want to be YOUR technology partner. Let our 20+ years of expertise help you achieve the outcomes that are best for your business: cloud, SD-WAN, data center, security or anything else. We have engineers and project managers available to assist you. Call our office at 678-575-8515, email us at info@techandmain.com or visit us at www.techandmain.com. Thanks for listening! --- Send in a voice message: https://anchor.fm/techandmain/message

The Final Draft Great Conversations podcast is all about books, writing and literary culture. We're dedicated to exploring Australian writing, looking into the issues that drive our storytelling to discover more from the books you love.These are the stories that make us who we are.Maryrose Cuskelly is an award winning writer of fiction and nonfiction. iMaryrose joins Andrew in conversation to discuss her debut novel The Cane.Sixteen year old Janet McClymont went missing weeks ago and the town of Quala in North Queensland is on edge. Parents are jumping at shadows, ferrying kids to school lest they walk too close to the cane fields where Janet disappeared.Every inch of the region has been searched and the worst is feared.Tensions run high as the townspeople watch each other with suspicion. Every man in town has been questioned and while Janet could have been taken by an outsider, the townspeople cannot help but ask; what if the culprit is among them?Join Andrew as we discover Maryrose Cuskelly's The Cane...Final Draft is produced and presented by Andrew PopleWant more great conversations with Australian authors?Discover this and many more conversations on Final Draft every week from 2ser.

Maryrose Cuskelly is an award winning writer or fiction and nonfiction. Her debut novel is The Cane.The Cane transports the reader to the Northern Queensland canefields and back in time to the 1970's.The town of Quala is reeling from the disappearance of sixteen year old Janet McClymont. In the weeks since Janet failed to arrive at her babysitting job the canefields have been repeatedly swept by search parties and every man is the district has been grilled over his whereabouts at the time of her disappearance.Told through a multitude of perspectives, The Cane delves into the psychology of a town on the brink. The questions of whether Janet is alive is almost secondary to the rarely spoken, ‘could have been one of us?'This is a society that views outsiders with suspicion.The new school teacher is too tall, too long haired and too free in his advocacy of social change. His alibi must be rechecked and still not believed.The new publican's daughter is old for primary school and too open in her ways with the boys. Raelene flaunts the unspoken rules that have turned the town in on itself. She freely walks alone and refuses to defer to parental authority.The new copper brought in from Brisbane is just too much because she's a woman and Quala's men have their own ideas about the roles women should occupy.With the harvest being held off in the hopes that Janet might be found before the cane burn the stage is set for tensions to run high. If the cops can't do anything about the malignant force that seems to have invaded Quala the locals might just have to sort it out themselves.The Cane has all the elements of a seat of your pants beach read, purpose built to give you aching arms and sunburn as you lay too long turning page after page. As it builds inexorably towards the moment the canefields are set alight the book shows us how social unrest brews in a town turned against itself.The various narratorial perspectives glimpse at the ways this highly conservative social milieu is fighting against itself and the forces of change. Women in particular are given the spotlight as agents of change and targets of those who would maintain the status quo.The narrative is based on a true story and it is not simply in this historical alignment that we can find resonance with The Cane's exploration of social expectation and control.It was interesting to read back fifty years in the wake of the current news cycle. While the sexism and misogyny of many of The Cane's men is more bald than we might be used to today, there is undoubtedly a through line from older attitudes towards women working, reading and expressing themselves openly, and attitudes in certain sections of the media about ‘proper' behaviour from prominent women.By giving us perspectives from characters as diverse as children, established and recent arrivals we are privy to a world that is seeking a united front but is torn by feelings that something is not right.As I entered the world of The Cane I fell into the trap of trying to solve the mystery alongside the characters. This is not a traditional ‘fair play' style whodunnit although it offers a compelling psychological search. As a reader you are given enough of a glimpse into the ensemble cast of characters to wonder at who might be the perpetrator, and perhaps just as importantly, how that person may go unseen within a close knit community.Check out The Cane. It's an exciting read with its soul in the heart of contemporary questions about how we treat and respond to violence against women.Book Club is produced and presented by Andrew PopleWant more great conversations with Australian authors?Discover this and many more conversations on Final Draft every week from 2ser.

Sonciary Pérez, Co-Founder of Quala.io, shares her startup journey on this show. Her startup journey is a mixture of building a product and solving problems in an area she is passionate about.Pérez talks about customer success for B2B SaaS companies. In a highly competitive environment, it all boils down to cost and features. Customer success is the lifeline that ensures the SaaS company is in touch with its customers. They use this opportunity to help them make the most of features to justify their clients' spending. These interactions are human-centered and have a lot of variation among them. Pérez uses her experience to find out which areas to automate and use tech in.The experience that led to the use of technology for customer success was actually a stressful one. In her previous role at Promoboxx, they churned their largest customer. With reflection and retrospect, Pérez identified this as not having the right warning signals ahead of time — something the solution she has since built could have helped avoid.Pérez wraps up the discussion on an encouraging note. As a veteran startup founder, she knows the rigors and difficulties of the journey. Choose something you are passionate about to embark on. Focus on your grit and intensity, and the rewards will be well worth it at the end of that journey. Listeners who love technology and are looking to boost their value with customers can gain a lot of inspiration and insight from this episode. LinkedIn - https://www.linkedin.com/in/sonciary/Website - quala.ioEmail - sonciary@quala.ioThis episode is brought to you by Content Allies.Content Allies helps B2B tech companies launch revenue-generating podcasts. Build relationships that drive revenue through podcast networking. We schedule interviews with your ideal prospects and strategic partners so that you can build relationships & grow your business. You show up and have conversations, we handle everything else. Learn more at ContentAllies.com

Today on the show we have Sonciary Pérez , co-founder of Quala.In this episode, Sonciary explains what exactly is Frontline Intelligence, and how Quala helps Customer Success practitioners to be seen as customer intelligence leaders that help drive growth within an organization.We also discussed what you need to look out for when building a Customer Success team from the get-go, why Quala's Product Marketing team strategically comes from Sales and Customer Experience, and finally shares why their highly engaged customers at Promoboxx churned. As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.

On this episode, I have a wonderful conversation with Sonci Perez. Sonci has founded multiple tech companies and is currently working to help companies change their interaction with customers through fast technology that delivers exceptional experiences. She is a Co-Founder of Quala.io, which is a frontline intelligence platform for B2B SaaS companies that helps them better serve and retain customers. Before Quala, she co-founded Promoboxx, a marketing technology startup that connected brands with independent retailers to increase awareness of where to buy goods locally. She also serves as a Mentor with Techstars Boston, which helps grow startups. Sonci enjoys providing customer success leaders and innovators in SaaS businesses with fresh perspectives on how to improve customer health, gain retention, and create expansion to upgrade their company. “Customer success teams are often responsible for generating 60-70% of a company's revenue.” – Sonci Perez Today on the Tech Leader Talk podcast: - The importance of customer success technology - Scaling your business by finding the intersection of technology and humans - How to monitor customer relationship health - Developing business intelligence from customer success data Resources Mentioned: Books:One to Ten by Rags GuptaUntamed by Glennon Doyle Connect with Sonci Perez: LinkedIn: https://www.linkedin.com/in/sonciary/ Website: https://Quala.io Thanks for listening! Be sure to get your free copy of Steve's latest book, Cracking the Patent Code, and discover his proven system for identifying and protecting your most valuable inventions. Get the book at https://stevesponseller.com/book.

Para este episodio, tuvimos como invitado a Camilo Deckers, director de mercadeo en Alquería. Quien ha trabajado para marcas o compañías como Quala, Alpina, productos Ramo y ahora en Alquería. Además, cuenta con más de 15 años de experiencia dirigiendo equipos de marketing en consumo masivo, especialmente en la industria de alimentos y bebidas.

With experience at five different start-ups in 20 years, Raghav “Rags” Gupta is a knowledgeable entrepreneur and investor. Currently, he is the President of Butlr, an innovative sensing platform that uses body heat to detect occupancy and activity. He is also a Venture Partner at Hyperplane Venture Capital and a Board Member at Dvinci Energy. Rags continues to serve as a mentor and advisor for multiple start-ups, including Quala, Elucidata, and Asylon. Additionally, he is the Amazon #1 best-selling author of One to Ten: Finding Your Way from Startup to Scaleup. In this episode… There are a lot of resources out there for starting your first business. Entrepreneurship is more popular than ever, and subsequently, the infrastructure is better prepared for new businesses. The dark age of start-ups is over with new and improved systems. But what about scaling up? This is what separates the established companies from the venture capital failures. Many people can start a business, but few can scale it into a recognized brand. Rags Gupta has worked with five startups over the past 20 years and has found lasting success with each one. Scaling is never easy, but Rags has consistently grown his companies into names you can trust. Now he's here to share his process with you. In this episode of the Revenue Engine Podcast, Alex Gluz hosts Rags Gupta, the President of Butlr, to discuss his advice and thoughts on scaling start-ups. The two discuss how to launch the first version of your product, knowing when and how to market your brand, and the overlooked components of a healthy start-up. They also go over Rags' book and how it fills in the gaps for struggling start-ups. Tune in to hear it all for yourself!

Packaging y Compras. Gran Podcast donde Malinalli Cholula compradora experta y profesora de la Asociación Mexicana de Empaque y embalajes nos enseña las características claves de esta especialidad del resto, nos da tips para buscar ahorros y nos deja pensando sobre más especialidades.Lic. Malinalli Cholula con estudios de Administración y especialidad en Compras Empaque egresada del Instituto Politécnico Nacional, cuenta con experiencia de 20 años de experiencia en Compras, ha laborado en Empresas como Beiersdorf ( Nivea), Herbalife, Pernod Ricard, Quala de México y actualmente en Ve Por Más Soluciones en el área de Compras Empaque, estas son industrias de Cuidado Personal, Alimentos y Bebidas, con la cual Malinalli, ha tenido amplia experiencia en Compras Empaque, actualmente es catedrática en Asociación Méxicana de Envase y Embalaje , otorgando el curso de Estrategias de Compras en Materiales de Empaque desde 2018 a la fecha y ha participado en Food Pack Summit en una mesa de debate

In this episode of Startup Hustle, Matt DeCoursey and Sonciary Honnoll, discuss creating value early. Find Startup Hustle Everywhere: https://linktr.ee/startuphustle Learn more about Full Scale: https://fullscale.io  Learn more about Quala: http://quala.io/ See omnystudio.com/listener for privacy information.

On this episode Marc G and Leron are joined by the home Holli while Quala continues to recover from COVID-19. They talk about the virus, new habits and vices during quarantine, marriage and family life and more! They also break down the last verzuz battle, look forward to the upcoming battle, talk Kanye, Meg and Tory and much more!

Welcome to our second episode of WarmUp Chats! Today, we're talking to Sonciary Honnoll, Co-Founder of Quala.io. Quala is a human first customer success platform. By combining qualitative customer assessments with product usage activities — Quala empowers customer success teams with the clearest, fastest view of customer health so they can proactively engage the people that matter the most. Watch the episode to learn more about Sonci, Quala.io, and what she's learned about how to do referral and affiliate programs right! If you like the episode, drop a thumbs up below and consider subscribing for more great content like this! Check out Quala.io here: Website: https://www.quala.io/ LinkedIn: https://www.linkedin.com/company/qualaio/ To learn more about WarmUp, you can find us here: Website: https://bit.ly/2yOJlem Schedule a demo to see how the software works here: https://bit.ly/3ceJXHG Sign up for our Affiliate Program here: https://bit.ly/2TS0POe As mentioned in the video, if you have any questions about referral, affiliate, or partner programs, don't hesitate to give us a shout at WarmUp! We look forward to talking with you. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

On this episode of The Green Room Marc G and Quala get into the topics of the week. With help from their guest, Brandi of the Take Control Podcast they talk Aretha stunting from beyond the grave, John McCain's petty levels in the afterlife, a happy birthday to the King of Pop, Andrew Gillum as the first black Gubernatorial candidate in the state of Florida, and Jemele Hill's impending departure from ESPN. Of course they get into the most recent episode of their favorite soap opera "Power" and what the show's future may hold. On this episode they also touch on some very serious topics like 9 yr old Jamel Myles who committed suicide after being bullied for coming out as gay. A 6 yr old boy who ended up beaten and left with a broken arm after standing up to bullies and the very tragic Madden Tournament shooting. The show ends with a very serious topic inspired by a recent episode of "Iyanla, Fix My Life", that gets into family secrets and why they are so prevalent in the black community. Sit back, relax and let The Green Room get you through your Thursday!

On this episode Marc G and Quala recap the VMAs and Marc G talks about his time in "Club Carter" at the On The Run II tour. They also talk about 45 and the burning White House, the Colorado father and husband accused of Murder and whether or not Nicki is losing her mind! Sit back, relax and let The Green Room get you through your Thursday!

On this episode of The Green Room Marc G and Quala get into an array of topics (hence the title "Talk Soup")going on at the moment! Nicki Ninaj and her new album, Omarosa's antics, 300 priests in Pennsylvania and more! They also get into their favorite TV shows, as well as just......random shit lol. Sit back, relax and let The Green Room get you through your Thursday!

On this episode of The Green Room Marc G and Quala get into a very "spirited" debate on a few topics. They first talk some current events like Blake Griffin, Lyor Cohen on The Breakfast Club, the aftermath of Pusha T vs. Drake and more. The main discussion of this episode was inspired by the TV Show "Love Is". We pose the question, how long do you give someone to get their shit together? Whether its financial trouble, family issues, old relationship drama, at what point do you decide to walk away from "Potential"? Very interesting stuff going on in this one. Sit back, relax and let The Green Room get you through your Thursday!

On this episode of The Green Room, Quala returns from vacation as her and Marc G get back to business. Just as the show begins, they get word of OSU Head Football Coach Urban Meyer being put on paid administrative leave. They get into LeBron's new charter school in Akron Ohio. Marc G wants to know why DJ Khaled continues to make the same songs over and over? The duo also gets into the TV Shows "Power" and "Love Is". They talk Demi Lovato's overdose, Kim K vs Tyson Beckford and more! So sit back, relax and let The Green Room get you through your Thursday!

On this episode of The Green Room we have the lovely Sway sitting in for Quala while she is on vacation. Marc G and Sway get into the topics like the 19 minute R Kelly song "I Admit", Floyd vs 50 IG Beef, the "Stand Your Ground" law in Florida and Nia Wilson. They also get into club etiquette, how to buy a woman a drink, their kids on Social Media and more! So sit back, relax and let The Green Room get you through your Thursday!

On this episode of The Green Room Marc G and Quala get into a little bit of everything! They talk "Nice Guys" and if they finish last or not? They get into 45 and his allegiance to Russia, Faith Evans and Stevie J wed, why white people always feel the need to call the cops on black people and much more! So sit back, relax and let The Green Room get you through your work day!

On this episode of The Green Room Marc G gets out of the way and gives Quala some room to talk her shit! Quala gets into her unpopular opinions on things that could her Black Card revoked. Quala also lets the Future fans HAVE IT when Marc G asks a simple question. The duo also talk Essence Fest, Brandy vs. Monica (again), some relationship scenarios and they also get into a think piece blog they came across about the classic sitcom "A Different World". Oh, and Marc G goes through the tracklisting for his new album HAHAHA. Sit back, relax and let The Green Room get you over this Hump Day!

On this episode of The Green Room Marc G and Quala talk the BET Awards, Joe Jackson, Drake's new album, Dame Dash, the new season of Power and more! Sit back ,relax and let The Green Room get you through your Friday!

Marc G and Quala are back to their regularly scheduled program and getting into everything that's going on! They talk the death of rapper XXX Tentacion and what is brought out from his fans and also his detractors. -New Music (The Carters, Nas, GOOD Music etc...) What they think of the music as well as the reception it has received. -Kellen Winslow Jr. -Star Trans track stars born as boys but able to compete as girls. Sit back and lock in with The Green Room as they get you through your Thursday!

On this special episode of The Green Room Marc G. and Quala travel on location to The Columbus Funnybone to chop it up with the super funny comedian Guy Torry! Sometimes referred to as the "little brother of Joe Torry", Guy has forged his own way, created his own lane in this game and has gone on to do great things in comedy! We talk about his beginning, family, sports, movies and so much more! We also sit down with comedian @msprettyricki for a few and get to know her better. Doing comedy full time for the last 2 1/2 years she talks about the road life, the culture shock of moving from Jersey to L.A., and what to expect if you decide to slide into her DM's. This is a very dope episode and a change of pace from the usual. Sit back, relax and let The Green Room get you through this Hump Day!

On this episode of The Green Room: -Marc G and Quala check in with the Pusha T/Drake beef and talk J. Prince. -The Future Fly Out Story -Tracy Morgan: Did he hate on Tiffany Haddish?? -Kim K: Are we ready to give her a Nobel Peace Prize?? -The Goons of the Mesa Police Department -The art of forgiveness Sit back, relax and let The Green Room take you into your weekend!!

-This week in The Green Room Marc G and Quala deep dive into the Pusha T vs Drake beef! Giving you a play by play of what transpired, their initial thoughts on the battle and where they think it could go. -They talk clout chasing and people being more interested in the look than the work -Racist Roseanne CANCELLED -Morgan Freeman telling women they're "Ripe"?? -NBA Playoffs -Sit back, relax and let The Green Room get you through your Thursday!!

On this episode of The Green Room Marc G. & Quala make the best out of a slow week and chat it up about a variety of things. -The new NFL Anthem Rule -R Kelly and his toast to the coppers who never caught him -Babies being made over on the set of "Insecure" -Click Bait from News Outlets -What happens when you get people riled up for the cause and the entire thing is a lie? Sit back, relax and get through your Thursday as The Green Room gets into all of this and more!

On this episode of The Green Room Marc G and Quala hold it down in the absence of Ashley Nicole and get into the events they wish would've have happened in the Social Media era. From 9/11 and O.J. , to Eminem's controversial lyrics and the 1995 Source Awards, they go back and look at how these things would've went down had Facebook, Instagram and Twitter existed back then. The show also talks Donald Glover, his show Atlanta and of course "This is America". Add in a little Met Gala talk and their random off topic thoughts and you have what you've come to love from The Green Room! Sit back and rock with us as we get you through your Thursday!

Who's the next contestant on that Cancellation Screen?? On this episode of The Green Room the gang has no choice but to address the black, male Elephants in the room! Did they "get" Bill Cosby because he was about to buy NBC? Has Kanye free thought himself out of the black delegation? Is this FINALLY it for Robert Kelly?? Marc G, Quala, and Ashley Nicole give their thoughts and opinions on all of this and more! Sit back, relax and let The Green Room help you through your Thursday!

On this episode of The Green Room , Marc G and Quala are joined by special guest radio personality and model, Ashley Nicole. They get into what went on in the world this week. Who bit Beyonce? Lawyers plan to let DMX's music rap him out of a 5 year jail sentence. A wrongfully convicted man goes back to his same job after 23years. Are we celebrating that? With a cameo from The Big Man Konata, the group breaks down what it means to be a business or "Brand" and some of our experiences dealing with small businesses. Sit back and rock with us as we get you through your Thursday!

On this episode Marc G and Quala get into Willful Ignorance. Why do people refuse to learn information? Is it because it would force them to be held accountable for their actions? They dissect and discuss. They also get into some current events like Desus & Mero vs. DJ Envy, Trey Songz, Love and Hip Hop and more! The Big Man Konata makes a special appearance and chops it up with as well. Sit back and rock with them one time!

The Green Room Returns with a brand new episode! This week Marc G and Quala get into what is "Corny" and "Lame"? They discuss the new era of Social Media flossing and old school era of the "Street Dude" and how both can be considered corny. Add in a couple of current events and some hot takes on Omarosa Manigault and you have exactly what you've come to expect and love from this podcast......Whatever pops in their heads! Check it out!

On this episode The Green Room brings you part 1 in their Black Family Series: "The Black Father". With the help of DJ Durl and the homie Dominic Jones, Marc G and Quala get into some really serious topics as it relates to Black Fatherhood. This episode is a special one and gives you look into some of the highs and lows of fatherhood. I think you will appreciate the honesty in this episode. Check it out and make sure you tell a friend!

On this episode of The Green Room Marc G and Quala never get to the planned topic and just end up shooting the shit......again lol They talk a little college and pro football, a little basketball, then somehow they get to television and parenting. Just another day in The Green Room. Sit back, take a listen and enjoy another episode. Happy Halloween!!

On this episode of The Green Room Marc G and Quala welcome Leron back to the show! We talk about what it's like to be an adult. They get into adulthood, what it was like to be kids and at what point we went from adults to being completely washed up! Sit back, relax and rock with The Green Room another week!

On this episode, Marc G and Quala talk about the worlds being on fire all around us! They talk about 45's recent comments and antics, kneeling for the National Anthem and the "U Bum" heard round the world! They also discuss the article "Straight black men are the white people of black people". As usual, the duo stays on topic......and gets WAY off topic. Sit back, relax and rock with The Green Room one time!

On this episode Marc G and Quala talk about the return of 'Power' and they recap and review the 2017 BET Awards. The last 20 minutes of the show is dedicated to one of our previous guests and friends of the show, rapper Nes Wordz who passed away earlier this week. In his honor we replay our interview with him from the "Any Day Now" episode. So much talent and knowledge, I am positive that you will take something positive away from it.

On this episode of The Green Room Marc G and Quala get into the news of the moment! Bill Cosby, New Jay Z album, Tupac and the "All Eyez On Me" biopic, the death of Prodigy and more. We also take sometime to reflect on the murder of Philando Castile and acquittal of the officer who killed him. On this one we hope you laugh, but we also want you to think, and ask yourself, are you willing to be uncomfortable? Check it out!

On this episode of The Green Room Marc G and Quala tackle the topic of marriage. With help from their guest Co-Host JB, they get into the ins and outs from the dating phase, to "I do" and beyond. They discuss why they think marriages fail, big weddings and why some people don't want to get married in the first place! Oh yeah, they talk about the Warriors winning the NBA Championship too *Cavs fans eye roll* lol So sit back, relax and let's talk matrimony!

On this episode we get into current events like The Fyre Fest, Joe Budden vs Lil Yachty , Adam Jones' encounter in Boston, the killing of Jordan Edwards and more! It is also CHEST DAY in The Green Room! Marc G, Quala and special guest Will Pounder get some things off of their chest! From Social Media etiquette to Race and Sex, they air out some of their biggest grievances! Lock in, sit back and let The Green Room talk that shit.

The Green Room is back with another one! After a week off they come back to talk all of the current events in the news! Trump, Facebook Killer, Carmelo and LaLa, Aaron Hernandez and more! The main topic is Overbearing family members! How do you deal with an overbearing parent/family member? How do you keep them out of your business? When do you "check" a family member for your significant other? Marc G and Quala tackle all of these tough questions and then some!

After a CRAZY week The Green Room linked up to talk about it all! We get into the biggest Oscar flub in history, Remy vs Nicki, the ratchet Love and Hip Hop reunion, the movie "Get Out" and more! Down one host, Marc G and Quala chop it up and have a few laughs! Check it out!