OrbisX Off the Clock Show

In this episode, Shawn Gervais and Marshall Hill talk about what actually sharpens your marketing blade — and spoiler alert, it's not another agency, funnel, or plug-and-play system. It's relationships. Real ones. Built the slow way. The uncomfortable way. The way most people avoid because it doesn't scale nicely in a pitch deck.The guys break down why businesses that rely entirely on outsourced marketing eventually lose their edge, and why doing your own marketing — even imperfectly — forces you to understand your customers, your gaps, and your strengths way faster than hiding behind automation ever will. Marketing isn't about being clever; it's about being connected.From travel stories and food tangents to CRM insights, sales follow-ups, seasonal cash flow, and creative hustle, the episode weaves together one core truth: relationships compound. Every conversation, follow-up, DM, and handshake sharpens the sword. Ignore them, and your marketing turns into a blunt object that just makes noise instead of impact.They also dig into when agencies do make sense, when they absolutely don't, and how technology and AI should support creativity — not replace it. This episode is a reminder that the most dangerous businesses aren't the loudest… they're the ones quietly building trust, momentum, and leverage while everyone else is chasing hacks.If your marketing feels dull, frustrating, or disconnected — it's not broken.You just haven't sharpened the blade.

In this episode, Shawn Gervais and Marshall Hill flip the entire business-growth conversation on its head. Instead of asking, “How do we get rich?” they ask a far more uncomfortable — and way more useful — question: “How are you staying broke?”The guys break down how every shop, detailer, and entrepreneur has hidden leaks, blind spots, cracks, and weak spots in their business. And instead of pretending everything's fine, they challenge listeners to grab a pen, pour a drink, and start reverse-engineering their failures. If you can identify the ways customers slip through your fingers, how you accidentally chase away profits, and where your systems fall apart — you can finally fix the damn thing.Then the episode hits the holiday grind. Shawn and Marshall dive into Christmas marketing that actually works, why humor and bold offers hit harder in December, and how even small shops can turn the holiday rush into real cash with simple, creative ideas. And yes — AI can help, but only if you use it with purpose, not as another shortcut.To wrap it up, they launch the 2025 Off The Clock Christmas Marketing Challenge — an open call for detailers and business owners to create the most epic, chaotic, hilarious, or heart-melting holiday ad. Submit your video in the OrbisX Facebook group before December 30th for a shot at glory and a mystery box of goodies that may or may not be worth bragging about.This one hits strategy, psychology, humor, and holiday hustle — and it'll leave you with a to-do list that actually moves the needle.

Most people think practice makes perfect. They're wrong. Practice makes permanent.In this episode of The Off the Clock Show, Shawn and Marshall rip the bandage off your bad habits. We discuss the dangerous reality of "cutting corners." If you cut corners every day, you aren't saving time—you are training yourself to be a hack. And guess what? You're becoming a world-class expert at it.We also dive into the bank balance of life: Time. You wouldn't throw $500 out the window driving down the highway, so why do you flush hours of your day down the toilet? We break down how to audit your time, establish rituals that actually convert to cash, and why transparency is the only marketing tactic that survives a recession.In this episode:The Lazy Trap: How you are accidentally perfecting the art of failure.Time vs. Money: Why you're broke on time and how to fix it.Just the Tip: Marketing strategies that don't make you look like a sleazebag.Rituals: The boring stuff that makes the most money.If you're ready to stop practicing poverty and start practicing success, clock in.

This week, Shawn Gervais and Marshall Hill get brutally honest about the one thing businesses still can't seem to fake — authenticity. We're living in an era where customers scroll past gimmicks faster than your last Facebook ad spend, and they can spot insincerity before you even finish typing “limited-time offer.” The guys dig into why honesty isn't just a moral choice anymore — it's a marketing weapon.In a world full of filters, funnels, and “authentic” AI-generated nonsense, real communication cuts deeper than any algorithm. We talk about the difference between being real and pretending to be real, and why your customers don't owe you loyalty if you keep feeding them fluff. This episode tears apart the hollow marketing speak, the fake community vibes, and the copy-paste “we care about our customers” crap that too many brands hide behind.Authenticity doesn't mean posting a selfie and calling it transparency — it means saying what you mean, backing it up, and building a reputation that doesn't vanish the moment your next ad drops. So grab a drink, ditch the filters, and let's talk about how to stop being fake in business before your audience ghosts you for good.

In this episode of The Off the Clock Show, Shawn Gervais and Marshall Hill dive into a wide-ranging conversation that blends personal reflection with real-world business strategy — all wrapped in their signature unfiltered style.The duo kicks things off with seasonal changes, mood shifts, and the unwelcome rise of speed cameras before transitioning into the deeper stuff: work-life balance, leadership mindset, and how to stay sharp when life gets busy. From there, they dissect what it really takes to serve customers at a higher level, including how wealthy clients think, how to price based on value instead of fear, and why great communication can turn disasters into loyalty.Shawn and Marshall also break down upcoming marketing opportunities — especially Black Friday — with creative strategies to stand out in crowded inboxes. They discuss relationship-driven selling, the psychology behind buying decisions, and how partnerships can elevate or destroy a brand.Packed with insights on customer service, team leadership, sales training, and knowing your ideal client, this episode delivers the mindset and tactics today's business owners need to thrive in a changing market.

In this episode of The Off the Clock Show, Shawn Gervais and Marshall Hill unpack their observations from the SEMA show — the good, the recycled, and the genuinely innovative. They dive deep into what today's auto industry trends reveal about marketing, authenticity, and competition.From finding your edge in a crowded market to crafting irresistible offers for Black Friday and the holidays, the duo breaks down actionable strategies that can help any business cut through the noise. They discuss why short, honest content beats overpolished hype, how to speak your customer's language, and why taking imperfect action often wins over endless planning.If you're ready to level up your marketing game before the year ends, this episode's for you.

This week, we're calling out the microwave marketers — the ones looking for shortcuts to shortcuts, trying to copy their way to success instead of actually learning how to cook.

You don't need to work harder—you just need to make people feel dirty enough to buy.In this unapologetically honest episode, Shawn Gervais and Marshall Hill flip the script on the idea of laziness in business and marketing. Everyone praises hustle, but what if being lazy—strategically lazy—is actually the smartest move you can make?The duo dives into how laziness shows up in marketing (and why that's not always a bad thing), how shame and cleanliness drive customer decisions, and why speed beats effort every time. From using guilt to sell more details to embracing “the path of least resistance” as a business strategy, Shawn and Marshall break down how smart marketers make lazy look legendary.If you've ever been told to “work harder,” this one will make you want to work smarter—and dirtier.

In this no-fluff episode, Shawn Gervais and Marshall Hill tear into lazy marketing habits that kill customer engagement faster than bad beer at a BBQ. From farm stands in Oklahoma to the global playbook of HelloFresh, they expose how constant repetition burns out your audience — and why switching up your message can turn dead leads into loyal fans.The guys break down how to keep your brand fresh, fun, and profitable without sounding desperate, and why personal connection still beats automation every time. Whether you're slinging details, paint protection, or pumpkins, this episode is your wake-up call to stop hammering and start connecting.

In this unapologetically raw episode, Shawn Gervais and Marshall Hill dive into the uncomfortable truth most business owners don't want to face — you might be grinding, but you're not progressing. They unpack the obsession with “hustle culture” and how it's killing creativity, customer relationships, and genuine growth.From the psychology of smiles to why your marketing feels like a bad pick-up line, this episode exposes the gap between working hard and working smart. The guys riff on how motivation, music, and mindset shape your business energy — and how a Hooters waitress might actually understand customer engagement better than most entrepreneurs.Get ready for straight talk, smart laughs, and a reminder that charm, strategy, and genuine connection always outshine brute-force effort. This one's part therapy session, part marketing masterclass, and 100% Off the Clock.

You've been told to “post more.” So you grind out reels, memes, hashtags, and stories — and the algorithm keeps you on the hamster wheel. But here's the truth: most posts don't sell anything. In this episode, Shawn Gervais and Marshall Hill blow the lid off the social media illusion that's been feeding you vanity metrics while starving your bank account.They dig into why engagement ≠ revenue, and how your community — not your content — is your real goldmine. From local events and creative storytelling to old-school handshake marketing, they reveal how genuine human connection crushes any boosted post. You'll hear wild stories from the Tulsa State Fair, real talk about marketing in an economic downturn, and why humor might just be the most powerful sales tool you're not using.Whether your Wi-Fi's down or your leads are, this episode will snap you out of autopilot. It's time to stop chasing likes and start chasing results. Tune in, laugh hard, and learn how to turn followers into actual customers — no algorithm required.

No Marshall this week—his internet tapped out—but I went solo and didn't hold back. In this episode, I break down two OrbisX member websites: one from a brand-new member fighting uphill battles, now ready to flip the script with OrbisX and some solid mentorship… and another that's already crushing it, a shining example of what every service business website should be doing.I tear into the weak spots, rip apart the mistakes, and spotlight the site that's dialed in and converting like crazy. It's raw, it's unfiltered, and it's exactly what you need to hear if you want your website to stop sucking and start selling.

Here's the hard truth: most detailers think they're selling swirl-free paint, ceramic coatings, and 10-stage wash processes. But your customers? They don't care about any of that. They're buying a feeling — pride when their car turns heads, relief when their family van doesn't smell like yesterday's drive-thru, confidence when they roll up to a meeting in a spotless ride.In this week's Off the Clock Show, Shawn Gervais and Marshall Hill dig into the language gap that's quietly killing sales in the detailing industry. Detailers obsess over technical jargon; customers just want you to solve their problems in plain English. It's not about “paint correction,” it's about “making my car look new again.” It's not about “PPF,” it's about “keeping rock chips off my hood.”The guys unpack why bridging that gap matters more than any shiny piece of equipment, why redefining your service descriptions could instantly boost conversions, and how community engagement becomes 10x stronger when you stop talking like a technician and start talking like a neighbor.They also touch on pricing, friction, and why adaptability is the real differentiator in 2025. The big takeaway? If you keep talking like a detailer, you'll keep getting detailer-sized results. Translate your value into your customer's language, and you'll finally get paid like a business owner.

Buckle up - in this episode of The Off the Clock Show, Shawn Gervais and Marshall Hill throw gasoline on one of the most heated debates in the detailing industry: is detailing an art… or just another commodity?We don't tiptoe around it. If detailing is art, you'd better sell yourself like Picasso. If it's a commodity, you'd better move like Starbucks — fast, predictable, everywhere. Which side are you on?But that's just the start. We dive into the real grind of building a client base - not the fluffy “run an ad and pray” nonsense, but the sweat equity, guerrilla-style marketing moves, and relentless consistency it actually takes to grow. Think pounding the pavement, out-hustling competitors, and finding ways to make your brand impossible to ignore.Shawn and Marshall pull lessons from sports, business, and even street-level tactics to show why experience matters, why customer psychology isn't what you think it is, and why most detailers are still stuck in no-man's land — not charging like artists, and not scaling like commodity kings.This isn't a polite industry chat. It's a challenge: stop pretending and start deciding. Are you going to treat detailing like a masterpiece… or sell it like gas at the pump?

This week we go full throttle on so-called experts—the trainers and marketing gurus who hide behind theories, blame business owners, and brag about “tons of leads” that turn out to be nothing but garbage. We hold their feet to the fire and break down why blind trust in these voices can cost you big time.But it's not all takedowns—we drop some brand-new, marketing plays that leverage churches in a way you've probably never thought of, plus a street-smart strategy for using caution signs to pepper your block and convert eyeballs into booked appointments. We even dissect the cautionary tale of a detailer working in the back of a parking lot, losing business purely because of the image he projects.It's raw, it's blunt, and it's designed to make you rethink who you listen to, what you implement, and how you can actually win the game of business without the fluff.

This one swings a bat at “more leads = more money.” Shawn Gervais and Marshall Hill lay out the Predictable Profit Playbook for detailers: run a $0-ad year by anchoring your price grid with a decoy package that makes your “Best Value” offer irresistible, stack painless 10-minute upsells (chips, blades, glass clarity), and re-ignite past customers with a boomerang cadence at 2/4/6/9 months. We turn office complexes into a mobile-detailing funnel with the “We Wash While You Work” pitch, then kill no-shows using deposits, waitlists, and tight scripts. Along the way: why predictability beats cheap, how to sell outcomes (not services), the real difference between gross and net, and when franchising or hiring actually makes sense. Edgy, tactical, and instantly usable. Say it on every call: “We're not expensive—we're predictable: predictable results, predictable maintenance, predictable resale value.”

When new owners start pulling the strings, customers get left holding the bag. Change isn't always progress—and when your business is forced into revenue-impacting decisions without options, it's a recipe for disaster. Flexibility and choice are the foundation of sustainable success, and ignoring that truth is exactly why there's a massive elephant in the room we refuse to tiptoe around.But that's only round one. From there, we dive into the real state of the detailing industry in 2025. The purge is underway, and survival belongs to those with discipline, guts, and an unwavering focus on people—customers and staff alike. We unpack how fear can become fuel, why investing in your team pays back tenfold, and how community is the ultimate growth engine.This isn't theory - it's the playbook for building a business that outlasts trends, buyouts, and economic storms.

When you open your dream shop with space for RVs, boats, and cars — but customers still hesitate to make the drive — what's the next move? In this episode, Shawn Gervais and Marshall Hill pull back the curtain on a local detailer's grand opening, breaking down the wins, the red flags, and the must-fix strategies to turn a good start into long-term success.From the hidden cost of a gravel driveway to the love–hate relationship with mobile work, we tackle the hot topic of travel fees and how nickel-and-diming customers can quietly kill your bookings. We explore creative ways to get more RV and boat clients, when to drop the extra charges, and how to market smarter so your location becomes a destination.If you've ever debated mobile vs. shop work, or wondered why “little extras” can cost you big, this is the episode to watch before your next business decision. It's real talk, real problems, and real solutions — with a side of Off the Clock humor.

What happens when a mobile detailer scrubbing his truck at a self-serve wash gets offered the opportunity of a lifetime... by a complete stranger? In this episode, Shawn Gervais and Marshall Hill break down a wild real-life scenario that could be every detailer's dream — or nightmare — depending on how you play it.They dive into:How to evaluate surprise partnerships (even when it feels like fate)Whether family hires are worth the dramaThe hidden marketing genius of self-serve baysThe three types of packages every in-bay detailer should offerWhy your POS system can make or break your shopAnd how to own the bay without blowing the bankThis is your blueprint for turning slow mobile seasons into high-volume, high-visibility wins — no fluff, just real talk.Plus: Tips on contracts, hiring, marketing at car washes, and keeping your overhead from eating your dreams.If you're a mobile detailer thinking about expanding or partnering with a wash, this episode could save (or make) you thousands.

Crack a cold one and buckle up—Shawn Gervais and Marshall Hill are back and unfiltered. This episode jumps from beer snobbery to business savagery, unpacking why beer ads hit harder than car commercials (and why your brand probably needs to take notes). The duo dives into the Happy Gilmore sequel (yes, it's a thing), and how watching the world—really watching—can give your business the edge.We're talking performance coaching without the fluff, AI tools that actually boost your bottom line, and spicy takes on productivity that'll slap you out of that afternoon slump. Whether you're here for the laughs or the business gold, this one's a rollercoaster worth riding.

This week, Shawn Gervais and Marshall Hill dive deep into the wild world of business, branding, and Brazil - unpacking everything from coconut water kiosks to the secret sauce of stealth wealth. With “the beach” as a metaphor for untapped market opportunities, they explore how creativity and collaboration can flip traditional marketing on its head.Whether it's mastering non-verbal cues or crafting campaigns that seduce rather than sell, this episode is packed with hot takes and hilarious insights that will have you rethinking how you position your business. From cultural curveballs to consumer psychology, it's time to stop chasing trends and start owning your beach.

In this episode, Shawn Gervais and Marshall Hill discuss various topics related to car care, maintenance customers, and the impact of AI on business and society. They explore the importance of efficiency in car care services, customer expectations, and the evolving landscape of technology. The conversation highlights the balance between leveraging AI and maintaining authenticity in personal interactions. In this conversation, Shawn Gervais and Marshall discuss the evolving role of technology, particularly AI, in our lives and businesses. They explore the balance between embracing new technologies and maintaining the human element in our interactions and experiences. The discussion highlights the importance of using AI as a tool to enhance creativity and efficiency, rather than as a replacement for authentic human experiences. They emphasize the need for community engagement, the shift towards video content, and the significance of quality over quantity in marketing strategies. The conversation concludes with a call to action for listeners to leverage AI tools to improve their business practices and connect with their target audience more effectively.#orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

In this conversation, Shawn Gervais discusses innovative strategies for enhancing business growth through micro-upsells and add-ons. He emphasizes the importance of cleanliness in customer service and how small changes can lead to significant revenue increases. By bridging gaps between different services and focusing on customer experience, businesses can thrive in a competitive market.Product Mentioned in Episodehttps://www.phonesoap.com/collections/uv-phone-sanitizer/products/phonesoap-pro$125 on sale reg $167. Easy $5-10 addon. Start small, think smart.20 appointments @ $7 you get $140. That's the sweet spot we found.20/week * 52 = 1,040 UV cleans @ $7 = $7,280/year#orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

In this no-BS episode, Shawn Gervais and Marshall Hill rip the Band-Aid off the comfort zone. If your detailing business is stuck on rinse and repeat, it's time to evolve — or get left behind. From quick and dirty car care hacks to the invisible mental blocks holding you back, this episode cuts deep into what's keeping you broke, busy, and behind the curve.You'll hear raw truths about why some detailers thrive while others stall out, how to fix your workflow before the next season blindsides you, and why “doing the same thing better” isn't enough anymore. Oh, and if your customer service is still stuck in 2017, we're talking to you.

In this no-holds-barred episode, Shawn and Marshall take a flamethrower to the myth that social media is still the holy grail for detailers. They break down why the ROI just isn't what it used to be—unless you've got a boom mic, a camera crew, and the budget of a Netflix special. For most shops, chasing likes is a distraction disguised as marketing.Instead, the guys drop a killer strategy on how to partner with mechanic shops and skip the digital noise entirely. It's low-cost, high-return, and built for creating real, repeat customers—not passive followers. Plus, they dive into why today's consumers are burned out from content overload and what that means for your marketing in 2025 and beyond.Plenty of laughs, a few spicy truths, and one clear message: get off the scroll, and get into real growth.#orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadviceChapters00:00 The Power of CRM: Beyond Customer Management02:53 Standalone Solutions: The Future of Software05:55 Quality Over Cost: The Professional Mindset09:03 Therapeutic Car Care: Finding Joy in Cleaning11:53 The Art of Detailing: Creating Lasting Impressions14:58 Building Relationships: Mechanics and Detailers18:01 Effective Marketing: The Importance of Presentation20:58 Leveraging Opportunities: Tapping into the Mechanic Market24:02 The Psychology of Appearance: Looking the Part26:54 Data Collection: Building a Customer Database29:59 Social Media vs. Direct Marketing: Where to Focus32:12 The Saturation of Social Media Marketing34:20 The Challenge of Content Creation vs. Business Ownership35:44 The Importance of Offline Marketing Strategies37:36 The Exhaustion of Consumers in the Digital Age39:27 The Shift in Social Media Engagement41:12 The Value of Likes vs. Real Business Outcomes42:25 The Role of Content Creation in Business44:20 The Necessity of Social Media for Businesses46:23 The Importance of Tracking Marketing Efforts49:41 The Need to Trim Marketing Fat50:48 The Reality of Competing in a Crowded Market54:01 The Importance of Understanding Your Market56:47 The Hard Work Behind Successful Marketing01:01:11 The Balance Between Traditional and Digital MarketingTakeawaysCRM is more than just customer management; it's about creating magic.Standalone products can enhance user experience and streamline processes.Quality car care products are essential for professional results.Cleaning cars can be therapeutic and rewarding.Building relationships with mechanics can lead to new customers.Social media marketing is becoming increasingly saturated and less effective.Personal appearance can impact business success and customer perception.Overcoming fear in sales is crucial for growth.Content creation should serve a purpose beyond likes and engagement.Tracking marketing efforts is essential for understanding ROI.

In this episode of The Off the Clock Show, Shawn Gervais and Marshall Hill uncork a deep dive into what really drives customer loyalty and business success in today's market. From the surprising lessons found in aging wine and beer to why leave-behinds beat gift baskets, they break down creative ways to stand out in the detailing industry—and beyond. Shawn and Marshall break down a flyer and Instagram posts from a local detailer who is trying but receives a C- for their recent ads and they explain how to supercharge these efforts to transform this barely passing grade to an A+ with a few crucial tweaks and changes.They challenge the old discount-driven playbook, arguing instead for stronger value propositions, crystal-clear calls to action, and understanding your real target customer. The duo also unpacks the rise of AI in marketing—how to use it, when to ignore it, and why authenticity still reigns supreme.Expect laughs, straight talk, and smart tactics for building habitual customers, navigating tough economies, and staying ahead of the curve with both tech and hustle.#orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadviceChapters00:00 Introduction and Beer Talk02:58 Aging Beers and Wines05:55 Creative Gifting Ideas with Wine09:02 Innovative Marketing Strategies in Detailing12:01 The Importance of Leave-Behinds in Business14:52 Mindset Differences Among New Entrepreneurs17:57 Adapting to Competition and Market Changes21:11 Success Stories from the Kiosk Business24:06 Targeting High-Value Customers24:59 Pop-Up Car Spa Concept26:27 Discounts vs. Value Proposition29:20 Targeting the Right Customer33:01 Effective Call to Action36:21 The Importance of Clarity in Marketing40:52 Creating Habitual Customers46:57 The Role of AI in Marketing53:26 The Evolving Role of AI in Marketing55:58 Balancing AI and Human Touch in Communication01:00:03 The Importance of Authenticity in Customer Engagement01:03:00 Marketing Strategies: The Power of Video01:07:00 Navigating Economic Challenges in Business01:10:05 Final Thoughts on Effective Marketing and Customer Value

In this episode of The Off the Clock Show, we rip the band-aid off the harsh truth—some detailers aren't broke because of the market, they're broke because of themselves.We break down a viral post from a 10-year detailing veteran blaming everything but himself for a painfully slow season. Spoiler: the problem isn't the economy—it's the lack of processes, no real marketing, and zero diversification. If you're still hoping walk-ins will float your business in 2025, you're already sinking.We talk revenue-boosting product strategies that fill the gaps between visits, a slick upsell method to replace that tired “gift basket with your detail” play, and call out some fake “industry experts” along the way.Plus, Marshall shares a real-world horror story of two wrap shops who fumbled the sale with messy quotes, poor communication, and endless delays—lessons every detailer needs to hear if they want to stop bleeding leads and start printing profits.

In this episode of The Off the Clock Show, we ditch the tired marketing clichés and dive into the real secret to growth: profiling your damn customers. No, not in the creepy way — in the smart, strategic, wallet-fattening way.We break down how most detailers (and businesses in general) are flying blind — treating every customer the same while wondering why loyalty is low and referrals are drying up. Then we hit you with the big shift: what if you built your services, messages, and promos around actual behavioral profiles — like daily walkers, marathon runners, or dog park regulars — and sold them more than just a shine?You'll hear a killer example of how spotting a cluster of early-morning walkers led to recurring bookings, brand evangelism, and unexpected referrals. This isn't just about customer retention — it's about customer evolution.This one's spicy, strategic, and packed with tactics you can use today. Don't miss it.#orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

In this episode of The Off the Clock Show, we tackle the most important question detailers should be asking in 2025: What's your plan to get customers?We dive into the story of a talented paint correction specialist who moved to Florida ready to dominate—but forgot one major thing: how to get people in the door. Too many detailers believe that skill alone will bring clients. But in today's world, marketing, visibility, and outreach matter just as much as the results you deliver.Marshall and Shawn break down the cold, hard truth:Why “build it and they will come” is a mythHow the best artists often starve while average ones market wellThe minimum marketing moves every detailer needs to plan in 2025And how to avoid becoming the “best-kept secret” in your cityIf your 2025 strategy doesn't include client acquisition, you don't have a business—you have a hobby. This episode is your wake-up call.

In this eye-opening episode of The Off the Clock Show, Shawn Gervais and Marshall Hill dig deep into the mindset that separates high performers from the excuse-makers. Whether it's blaming the economy, small-town limitations, or a slow season, excuses are the weeds in your business garden — and it's time to pull them.Through lively metaphors and real-world examples, the duo breaks down:How to identify underperforming team members before they tank your cultureThe importance of timing and teamwork — in business and in the gardenWhy “just showing up” isn't enough anymoreHow Canada's shifting sports culture parallels evolving business trendsStrategies for building trust, enhancing your mission statement, and keeping your team alignedWhy product and service expansion isn't optional — it's survivalAnd most importantly, how consistency and transparency drive real, lasting growthThis one's for the no-nonsense entrepreneur who's tired of babysitting and ready to build an all-star team.TakeawaysGardening requires timing and teamwork.Sports culture in Canada is evolving with new interests.Excuses can hinder business growth; focus on solutions instead.Consistency in operations leads to better performance.Evaluating staff performance is crucial for business health.Adding products can enhance service offerings.Trust issues can arise in business relationships; transparency is key.Mission statements should reflect company values and culture.Community engagement is vital for business success.Business growth requires continuous evaluation and adaptation.Chapters00:00 Introduction and Fresh Perspectives on Gardening03:02 Soccer and Sports Culture in Canada05:48 Excuses in Business and Overcoming Challenges09:02 The Importance of Adaptability in Business12:12 Innovative Business Strategies and Product Offerings26:54 The Importance of Vision and Mission in Business27:44 Core Values Over Mission Statements30:50 Consistency as a Key to Success32:46 Customer Care as a Business Foundation35:37 Observing Staff Dynamics for Improvement41:54 Evaluating Staff Performance and Energy Levels46:06 The Reality of Business Ownership52:55 Taking Control and Avoiding Mediocrity

This episode is a masterclass in what not to do when raising your prices.We got our hands on a real text exchange between a detailer and his client—one that he proudly waved around as a “perfect example” of how to increase prices and add value. But spoiler alert: it was a flaming dumpster fire of a conversation that led to zero added value, a lost client, and a textbook case of how fear and uncertainty ruin business.We break it all down, line by line, and call out the uncomfortable truths most business owners avoid. If you've ever felt stuck on how to justify a price hike, worried about upsetting customers, or unsure how to communicate your worth—this episode is for you.You'll learn:Why confidence and clarity matter more than just “saying the new price”How to position value before you talk numbersTactical ways to nurture client relationships while increasing your ratesThe subtle art of turning objections into deeper loyaltyAnd how fear-based communication kills your credibilityIf you've ever told yourself “the client just didn't get it”—this episode might be the reality check you need.

In this episode of The Off the Clock Show, Shawn and Marshall pull back the curtain on the difference between looking successful and actually building success. From fake mentors pushing recycled dreams to real strategies that move the needle, we dive into:

In this no-BS episode of The Off the Clock Show, Shawn and Marshall call out the chaos of misinformation running wild in the detailing industry. We break down how to think for yourself, question the “gurus,” and avoid following the herd right off the cliff.We also roast a real FB ad charging $65 for a detail with the call to action: “message for menu” (spoiler alert: that's not how you build a legit business). Then Marshall “comes out” with his best-kept secret—how to use automation inside OrbisX to dominate Facebook marketing, build funnels, and control your narrative instead of hoping for likes.To wrap it up, Shawn shares his go-to bookshelf of top business and mindset reads—drop a comment if you want the full list

In this jam-packed episode of The Off the Clock Show, we dive into the future of search with AI and Web 3.0 — and what it means for your business. From smarter customer journeys to how people will find your business in the coming years, this one's all about future-proofing your operations.We also roll out a powerful new feature in OrbisX: Client Check-In Upsells — giving customers the ability to enhance their appointments on their own with add-ons at check-in.Plus, we debate the real impact of cancellation fees and deposits — could they actually be hurting your close rate?And don't miss the segment on legal protections: why getting documents signed (especially for customer belongings or high-risk services) could save your business big headaches down the line.If you're in business and want to work smarter (not just harder), this episode's for you.#orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

In this juicy episode of The Off the Clock Show, we dive into the wild world of contests, collabs, and creative lead gen. From crafting irresistible giveaways with local partners to tailoring prizes for the exact demographic you want to reach, we break down the art of using contests to grow your customer base fast. Then, we switch gears and talk strategy: how to set up a pop-up detail spot at trampoline parks and family fun zones—catching parents while the kids play. Whether it's an express wash or a chance to talk maintenance plans, this episode is packed with game-changing tips to turn good vibes into long-term revenue.

In this episode, we dive into the new Boomerang feature in OrbisX – a smart, AI-powered way to re-engage leads and clients who've gone cold. Think of it like a sales force that never sleeps.But we don't stop there.With Earth Day around the corner, we talk green marketing strategies that don't just look good—they convert. Plus, we shine a spotlight on the Gonna Get It Done type of entrepreneurs. You know the ones: they take advice, implement fast, and watch their business grow.We unpack how to become that kind of entrepreneur using tools like OrbisX, pro-grade chemicals like HyperClean, and old-school methods like emails and phone calls. Oh, and if cold calling makes your skin crawl—we've got tips to flip the script and make it work for you, not against you.This episode is full of actionable tactics and that no-BS energy you've come to expect.

In this episode of The Off the Clock Show, we dive deep into the essential ingredients for building a finely tuned, long-lasting business. Using the Five P's—Pitch, Publishing Content, Products, Profile, and Partnerships—we break down how each element contributes to a resilient business that can weather any economic storm.We especially focus on the art of pitching and selling, exploring what makes a pitch irresistible and how to close deals with confidence. Whether you're refining your sales game or looking to strengthen your brand's foundation, this episode is packed with strategies to help you build a business that thrives, no matter what comes your way.Tune in and get the blueprint for a business that's not just built to last, but built to dominate!#orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

In this episode of The Off the Clock Show, we're tackling the hidden roadblocks that drive customers away from your detailing business. From charging deposits and hidden fees to overcomplicated packages and missed calls, we break down major friction points that create headaches for customers—and how to fix them.Plus, we'll show how OrbisX acts as the ultimate friction eliminator, streamlining operations, automating follow-ups, and making it easier than ever for customers to book, pay, and return. If you want to boost customer retention, increase bookings, and run a smoother, stress-free business, this episode is for you!

Fear is one of the biggest roadblocks to success—whether it's fear of failure, fear of rejection, or fear of stepping out of your comfort zone. In this episode of The Off the Clock Show, we dive into how fear holds entrepreneurs back and share personal stories of overcoming it. We break down actionable strategies to push through doubt, take risks, and build the confidence needed to grow your business. If fear has ever stopped you from making a move, this episode will help you flip the script and take control.

In this episode of The Off the Clock Show, we dive deep into the detailing industry, tackling some of the biggest myths and misconceptions floating around. We kick things off with industry feedback, economic blame games, and—unexpectedly—a debate on the existence of dinosaurs.From personal anecdotes in Phoenix and Austin to the science behind business and technology, we break down real challenges detailers face and offer solutions that actually work. We explore why going the extra mile can set you apart, how teamwork and practice build a sustainable business, and the power of active selling.We also highlight why detailing is more than just a luxury—it's an essential service—and how cleanliness plays a bigger role in everyday life than most realize. Plus, we throw in some history lessons from the Dawson City Nuggets to prove that perseverance and strategy always win.Whether you're a seasoned detailer or just starting, this episode is packed with insights to help you level up. So, grab your coffee, sit back, and let's get to work!00:00 Welcome Back to the Off the Clock Show00:44 Discussing Industry Feedback and Economic Blame01:32 Debating the Existence of Dinosaurs01:41 Anecdotes from Phoenix and Austin04:41 The Science Behind Business and Technology08:25 Detailing Industry Challenges and Solutions19:51 The Importance of Going the Extra Mile28:57 Building a Business Through Teamwork and Practice32:31 Booking Strategies for Detailers32:55 The Importance of Active Selling33:15 Utilizing Orbus X for Business Growth34:19 Customer Interaction Tips36:57 Detailing as an Essential Service41:41 The Value of Cleanliness50:12 Lessons from History: The Dawson City Nuggets57:15 Final Thoughts and Quotes

Just like professional athletes break down game footage to refine their skills, business owners need to review their stats to stay ahead of the competition. In this episode of The Off the Clock Show, we take a deep dive into a real OrbisX member's account, analyzing their business shortcomings and providing actionable strategies to fix them. From optimizing operations to leveraging OrbisX marketing automations, we break down exactly what it takes to build a rock-solid business that thrives in any economy. If you're ready to elevate your game and make data-driven decisions, this episode is a must-listen and must-watch!

In this episode ofThe Off The Clock Show, we break down the hot topic of disappearing Google reviews—why it's happening and what you can do about it. We also recap last week's Super Bowl party and dive into why smart business owners don't compete for attention during big events but instead find strategic ways to cut through the noise.We highlight the power of omnipresence in your marketing and how Rolls-Royce mastered this by skipping car shows and showing up at aviation expos instead—because that's where their customers were. Are you marketing in the right places, or just following the crowd?Finally, we tackle a crucial question: Where do you want your business to sit on the spectrum—high volume with strong upsells or low volume with premium pricing? Understanding your ideal position can mean the difference between grinding for every dollar or creating a business that works foryou.Don't miss these insights—tune in now!

In this episode of The Off the Clock Show, we dive into the ever-evolving world of business innovation. The old-school methods—like rigid sales funnels—just don't cut it anymore. Customers expect more than a straight path to purchase; they want engagement, education, and value along the way. We explore how to transition from outdated strategies to creating a dynamic, interactive "playground" that not only informs and upsells but also builds lasting relationships. Whether you're running a small business or scaling an empire, understanding how to craft an engaging ecosystem for your customers is the key to long-term success. Tune in as we break down the shift from passive sales tactics to active customer experiences that drive loyalty and revenue.

In this episode of The Off the Clock Show, we dive deep into the details of maximizing your advertising game and your customer value. We discuss Shawn's upcoming SEMA print ad for OrbisX and strategies for making the most out of event opportunities like the Mobile Tech Expo. Then, we get cheeky about the word “maintenance”—or as we're calling it now, “service”—and explain why replacing one-time customers with loyal service plans can increase your customer value by a whopping 250%. But wait, there's more! Marshall's revolutionary Ultra V2 tire dressing hits the scene, proving that a $100 investment can roll in a $2000 profit. Whether you're looking to supercharge your revenue, entice new clients, or just get your hands on the hottest new products, this episode has you covered. Just the Tip: "Let's talk about the art of seduction… for your ads. You don't need to flash everything at once—a little mystery goes a long way. Tease your audience with value-driven hooks, and watch them beg to convert. Think of your ad like foreplay—build the excitement, and let them crave what comes next." Tune in to learn how to work smarter, not harder, and turn even the naughtiest of maintenance tasks into revenue-driving services. #orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

In this episode of The Off the Clock Show, Shawn and Marshall take a trip down memory lane, revisiting the highs, lows, and game-changing moments of 2024 in the auto detailing world. From lessons learned about building stronger teams to the strategic shift toward high-volume, quality-driven work, we break down why chasing exotic cars and ultra-high-ticket jobs might not be the dream it seems. Looking ahead to 2025, we share our bold predictions for where the detailing industry is headed—from emerging trends to shifts in customer expectations and technology. Whether you're a seasoned pro or just starting out, this episode is packed with practical advice, future insights, and as always, a few laughs to keep things rolling. #orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

In Season 6, Episode 3 of The Off the Clock Show, hosts Shawn Gervais and Marshall Hill tackle the fine line between building trust and overselling in today's “trust recession.” Shawn shares his proven Prescription Selling method—where, like a doctor, you ask questions, diagnose the need, and prescribe the right solution—used successfully at his auto shop. Marshall pushes back with insights on exceeding expectations and reflects on his recent oversold experience in the Bahamas, drawing parallels to the detailing industry. To close things out, Shawn delivers a "Just the Tip" holiday challenge: using a “most consecutive no's” competition to sharpen upsell skills and boost ticket prices at your shop. Don't miss this mix of sharp sales tactics and real-world lessons to keep your business thriving! #orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

In this episode of The Off the Clock Show, we dive into the essentials of hiring for success. Learn how to decide when it's time to hire, why subcontractors and part-time help might be a trap, and the value of investing in a strong team and workplace culture. We break down strategies to free yourself from day-to-day operations, empowering you to focus on scaling your business. Plus, in our Just the Tip segment, we drop actionable advice with our signature blend of humor and sharp insights. Tune in to shift gears from doing the work to driving the growth!

Season 6 gallops out of the gate with an electrifying episode about picking partners and vendors who actually deliver. We explore the parallels between betting on the right horse (by studying the jockey) and the high-stakes precision of F1 pit crews, where milliseconds can mean the difference between glory and disaster. Then, in "Just the Tip," we turn up the heat with spicy strategies on how to ask the right questions, dig deep for red flags, and lock in a perfect vendor match—because nobody wants to end up saddled with a dud. This episode is fast-paced, edgy, and packed with tips to keep your business running like a finely-tuned engine!

In this knockout episode of The Off the Clock Show, we jab into the art of being entertaining to attract more eyeballs to your business. Shawn shares his playbook for spicing up marketing at Auto World, proving that storytelling isn't just for bedtime—it's for prime time. From making your audience crave weekly updates to using the holiday season as a content goldmine, we've got the tips to help your brand stay top of mind. Oh, and we couldn't resist throwing some punches at the Mike Tyson vs. Jake Paul fight hype—drawing parallels to business challenges and the guts it takes to step into the ring (or, you know, your next big venture). Whether you're building engagement or battling self-doubt, this episode delivers "Just the Tip" you need to stay in the game. #orbisx #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

In this insightful episode of The Off the Clock Show, we dive deep into how detailing shops can make the most of Black Friday and Cyber Monday. We discuss how important it is to plan early, emphasizing that a successful holiday promotion takes more than just last-minute discounts. With tips on utilizing OrbisX's advanced analytics, we show how digging into past stats can help tailor ads that truly resonate with customers. From identifying top services to analyzing sales trends, OrbisX offers the insights you need to create ads that hit the mark and maximize your return on investment. We also break down the level of preparation required to ensure holiday ads are effective. From setting up segmented campaigns to building custom offers that appeal to specific customer profiles, there's a lot to consider if you want to stand out in a crowded market. We explore the importance of well-crafted, tested messaging, and timing your ads for peak engagement, which can make a huge difference during the holiday rush. To top it off, we share an outside-the-box example inspired by a contractor who brought in traffic through “see our process open houses.” By inviting customers to see your processes up close—whether it's a demo on ceramic coating or an explanation of the detailing process step-by-step—you can create a memorable experience that builds trust, curiosity, and eventually, loyalty. Open houses give potential clients a behind-the-scenes look, allowing them to see the care and expertise that goes into each service, helping to drive traffic to your business even after the holidays.Whether you're looking to dominate Black Friday with a strategic ad campaign or build lasting connections through live demos, this episode has actionable advice to give your detailing business the holiday boost it needs!

In this action-packed episode of The Off the Clock Show, Shawn and Marshall reveal the secrets behind their unique approach to gaining exposure at the legendary SEMA car show. They share how they broke into this highly competitive scene with a bold strategy that any business can learn from. Drawing on a vivid analogy, they compare the business landscape to a school of fish under constant attack from all angles—sharks, birds, and more. By staying agile and thinking outside the box, they found a way to make OrbisX stand out and build lasting industry connections. And it doesn't stop there! In this week's "Just the Tip" segment, they offer a clever strategy for businesses in the detailing and automotive space: how to leverage used car sales to bring in not just one, but two new customers for every sale. This tip is all about using minimal effort to double customer acquisition, turning each used car transaction into a powerful marketing tool. Whether you're in the detailing industry or simply looking to grow your business, this episode is packed with inspiration and actionable insights.