OrbisX Off the Clock Show

In this episode of The Off the Clock Show, Shawn Gervais and Marshall Hill uncork a deep dive into what really drives customer loyalty and business success in today's market. From the surprising lessons found in aging wine and beer to why leave-behinds beat gift baskets, they break down creative ways to stand out in the detailing industry—and beyond. Shawn and Marshall break down a flyer and Instagram posts from a local detailer who is trying but receives a C- for their recent ads and they explain how to supercharge these efforts to transform this barely passing grade to an A+ with a few crucial tweaks and changes.They challenge the old discount-driven playbook, arguing instead for stronger value propositions, crystal-clear calls to action, and understanding your real target customer. The duo also unpacks the rise of AI in marketing—how to use it, when to ignore it, and why authenticity still reigns supreme.Expect laughs, straight talk, and smart tactics for building habitual customers, navigating tough economies, and staying ahead of the curve with both tech and hustle.#orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadviceChapters00:00 Introduction and Beer Talk02:58 Aging Beers and Wines05:55 Creative Gifting Ideas with Wine09:02 Innovative Marketing Strategies in Detailing12:01 The Importance of Leave-Behinds in Business14:52 Mindset Differences Among New Entrepreneurs17:57 Adapting to Competition and Market Changes21:11 Success Stories from the Kiosk Business24:06 Targeting High-Value Customers24:59 Pop-Up Car Spa Concept26:27 Discounts vs. Value Proposition29:20 Targeting the Right Customer33:01 Effective Call to Action36:21 The Importance of Clarity in Marketing40:52 Creating Habitual Customers46:57 The Role of AI in Marketing53:26 The Evolving Role of AI in Marketing55:58 Balancing AI and Human Touch in Communication01:00:03 The Importance of Authenticity in Customer Engagement01:03:00 Marketing Strategies: The Power of Video01:07:00 Navigating Economic Challenges in Business01:10:05 Final Thoughts on Effective Marketing and Customer Value

In this episode of The Off the Clock Show, we rip the band-aid off the harsh truth—some detailers aren't broke because of the market, they're broke because of themselves.We break down a viral post from a 10-year detailing veteran blaming everything but himself for a painfully slow season. Spoiler: the problem isn't the economy—it's the lack of processes, no real marketing, and zero diversification. If you're still hoping walk-ins will float your business in 2025, you're already sinking.We talk revenue-boosting product strategies that fill the gaps between visits, a slick upsell method to replace that tired “gift basket with your detail” play, and call out some fake “industry experts” along the way.Plus, Marshall shares a real-world horror story of two wrap shops who fumbled the sale with messy quotes, poor communication, and endless delays—lessons every detailer needs to hear if they want to stop bleeding leads and start printing profits.

In this episode of The Off the Clock Show, we ditch the tired marketing clichés and dive into the real secret to growth: profiling your damn customers. No, not in the creepy way — in the smart, strategic, wallet-fattening way.We break down how most detailers (and businesses in general) are flying blind — treating every customer the same while wondering why loyalty is low and referrals are drying up. Then we hit you with the big shift: what if you built your services, messages, and promos around actual behavioral profiles — like daily walkers, marathon runners, or dog park regulars — and sold them more than just a shine?You'll hear a killer example of how spotting a cluster of early-morning walkers led to recurring bookings, brand evangelism, and unexpected referrals. This isn't just about customer retention — it's about customer evolution.This one's spicy, strategic, and packed with tactics you can use today. Don't miss it.#orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

In this episode of The Off the Clock Show, we tackle the most important question detailers should be asking in 2025: What's your plan to get customers?We dive into the story of a talented paint correction specialist who moved to Florida ready to dominate—but forgot one major thing: how to get people in the door. Too many detailers believe that skill alone will bring clients. But in today's world, marketing, visibility, and outreach matter just as much as the results you deliver.Marshall and Shawn break down the cold, hard truth:Why “build it and they will come” is a mythHow the best artists often starve while average ones market wellThe minimum marketing moves every detailer needs to plan in 2025And how to avoid becoming the “best-kept secret” in your cityIf your 2025 strategy doesn't include client acquisition, you don't have a business—you have a hobby. This episode is your wake-up call.

In this eye-opening episode of The Off the Clock Show, Shawn Gervais and Marshall Hill dig deep into the mindset that separates high performers from the excuse-makers. Whether it's blaming the economy, small-town limitations, or a slow season, excuses are the weeds in your business garden — and it's time to pull them.Through lively metaphors and real-world examples, the duo breaks down:How to identify underperforming team members before they tank your cultureThe importance of timing and teamwork — in business and in the gardenWhy “just showing up” isn't enough anymoreHow Canada's shifting sports culture parallels evolving business trendsStrategies for building trust, enhancing your mission statement, and keeping your team alignedWhy product and service expansion isn't optional — it's survivalAnd most importantly, how consistency and transparency drive real, lasting growthThis one's for the no-nonsense entrepreneur who's tired of babysitting and ready to build an all-star team.TakeawaysGardening requires timing and teamwork.Sports culture in Canada is evolving with new interests.Excuses can hinder business growth; focus on solutions instead.Consistency in operations leads to better performance.Evaluating staff performance is crucial for business health.Adding products can enhance service offerings.Trust issues can arise in business relationships; transparency is key.Mission statements should reflect company values and culture.Community engagement is vital for business success.Business growth requires continuous evaluation and adaptation.Chapters00:00 Introduction and Fresh Perspectives on Gardening03:02 Soccer and Sports Culture in Canada05:48 Excuses in Business and Overcoming Challenges09:02 The Importance of Adaptability in Business12:12 Innovative Business Strategies and Product Offerings26:54 The Importance of Vision and Mission in Business27:44 Core Values Over Mission Statements30:50 Consistency as a Key to Success32:46 Customer Care as a Business Foundation35:37 Observing Staff Dynamics for Improvement41:54 Evaluating Staff Performance and Energy Levels46:06 The Reality of Business Ownership52:55 Taking Control and Avoiding Mediocrity

This episode is a masterclass in what not to do when raising your prices.We got our hands on a real text exchange between a detailer and his client—one that he proudly waved around as a “perfect example” of how to increase prices and add value. But spoiler alert: it was a flaming dumpster fire of a conversation that led to zero added value, a lost client, and a textbook case of how fear and uncertainty ruin business.We break it all down, line by line, and call out the uncomfortable truths most business owners avoid. If you've ever felt stuck on how to justify a price hike, worried about upsetting customers, or unsure how to communicate your worth—this episode is for you.You'll learn:Why confidence and clarity matter more than just “saying the new price”How to position value before you talk numbersTactical ways to nurture client relationships while increasing your ratesThe subtle art of turning objections into deeper loyaltyAnd how fear-based communication kills your credibilityIf you've ever told yourself “the client just didn't get it”—this episode might be the reality check you need.

In this episode of The Off the Clock Show, Shawn and Marshall pull back the curtain on the difference between looking successful and actually building success. From fake mentors pushing recycled dreams to real strategies that move the needle, we dive into:

In this no-BS episode of The Off the Clock Show, Shawn and Marshall call out the chaos of misinformation running wild in the detailing industry. We break down how to think for yourself, question the “gurus,” and avoid following the herd right off the cliff.We also roast a real FB ad charging $65 for a detail with the call to action: “message for menu” (spoiler alert: that's not how you build a legit business). Then Marshall “comes out” with his best-kept secret—how to use automation inside OrbisX to dominate Facebook marketing, build funnels, and control your narrative instead of hoping for likes.To wrap it up, Shawn shares his go-to bookshelf of top business and mindset reads—drop a comment if you want the full list

In this jam-packed episode of The Off the Clock Show, we dive into the future of search with AI and Web 3.0 — and what it means for your business. From smarter customer journeys to how people will find your business in the coming years, this one's all about future-proofing your operations.We also roll out a powerful new feature in OrbisX: Client Check-In Upsells — giving customers the ability to enhance their appointments on their own with add-ons at check-in.Plus, we debate the real impact of cancellation fees and deposits — could they actually be hurting your close rate?And don't miss the segment on legal protections: why getting documents signed (especially for customer belongings or high-risk services) could save your business big headaches down the line.If you're in business and want to work smarter (not just harder), this episode's for you.#orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

In this juicy episode of The Off the Clock Show, we dive into the wild world of contests, collabs, and creative lead gen. From crafting irresistible giveaways with local partners to tailoring prizes for the exact demographic you want to reach, we break down the art of using contests to grow your customer base fast. Then, we switch gears and talk strategy: how to set up a pop-up detail spot at trampoline parks and family fun zones—catching parents while the kids play. Whether it's an express wash or a chance to talk maintenance plans, this episode is packed with game-changing tips to turn good vibes into long-term revenue.

In this episode, we dive into the new Boomerang feature in OrbisX – a smart, AI-powered way to re-engage leads and clients who've gone cold. Think of it like a sales force that never sleeps.But we don't stop there.With Earth Day around the corner, we talk green marketing strategies that don't just look good—they convert. Plus, we shine a spotlight on the Gonna Get It Done type of entrepreneurs. You know the ones: they take advice, implement fast, and watch their business grow.We unpack how to become that kind of entrepreneur using tools like OrbisX, pro-grade chemicals like HyperClean, and old-school methods like emails and phone calls. Oh, and if cold calling makes your skin crawl—we've got tips to flip the script and make it work for you, not against you.This episode is full of actionable tactics and that no-BS energy you've come to expect.

In this episode of The Off the Clock Show, we dive deep into the essential ingredients for building a finely tuned, long-lasting business. Using the Five P's—Pitch, Publishing Content, Products, Profile, and Partnerships—we break down how each element contributes to a resilient business that can weather any economic storm.We especially focus on the art of pitching and selling, exploring what makes a pitch irresistible and how to close deals with confidence. Whether you're refining your sales game or looking to strengthen your brand's foundation, this episode is packed with strategies to help you build a business that thrives, no matter what comes your way.Tune in and get the blueprint for a business that's not just built to last, but built to dominate!#orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

In this episode of The Off the Clock Show, we're tackling the hidden roadblocks that drive customers away from your detailing business. From charging deposits and hidden fees to overcomplicated packages and missed calls, we break down major friction points that create headaches for customers—and how to fix them.Plus, we'll show how OrbisX acts as the ultimate friction eliminator, streamlining operations, automating follow-ups, and making it easier than ever for customers to book, pay, and return. If you want to boost customer retention, increase bookings, and run a smoother, stress-free business, this episode is for you!

Fear is one of the biggest roadblocks to success—whether it's fear of failure, fear of rejection, or fear of stepping out of your comfort zone. In this episode of The Off the Clock Show, we dive into how fear holds entrepreneurs back and share personal stories of overcoming it. We break down actionable strategies to push through doubt, take risks, and build the confidence needed to grow your business. If fear has ever stopped you from making a move, this episode will help you flip the script and take control.

In this episode of The Off the Clock Show, we dive deep into the detailing industry, tackling some of the biggest myths and misconceptions floating around. We kick things off with industry feedback, economic blame games, and—unexpectedly—a debate on the existence of dinosaurs.From personal anecdotes in Phoenix and Austin to the science behind business and technology, we break down real challenges detailers face and offer solutions that actually work. We explore why going the extra mile can set you apart, how teamwork and practice build a sustainable business, and the power of active selling.We also highlight why detailing is more than just a luxury—it's an essential service—and how cleanliness plays a bigger role in everyday life than most realize. Plus, we throw in some history lessons from the Dawson City Nuggets to prove that perseverance and strategy always win.Whether you're a seasoned detailer or just starting, this episode is packed with insights to help you level up. So, grab your coffee, sit back, and let's get to work!00:00 Welcome Back to the Off the Clock Show00:44 Discussing Industry Feedback and Economic Blame01:32 Debating the Existence of Dinosaurs01:41 Anecdotes from Phoenix and Austin04:41 The Science Behind Business and Technology08:25 Detailing Industry Challenges and Solutions19:51 The Importance of Going the Extra Mile28:57 Building a Business Through Teamwork and Practice32:31 Booking Strategies for Detailers32:55 The Importance of Active Selling33:15 Utilizing Orbus X for Business Growth34:19 Customer Interaction Tips36:57 Detailing as an Essential Service41:41 The Value of Cleanliness50:12 Lessons from History: The Dawson City Nuggets57:15 Final Thoughts and Quotes

Just like professional athletes break down game footage to refine their skills, business owners need to review their stats to stay ahead of the competition. In this episode of The Off the Clock Show, we take a deep dive into a real OrbisX member's account, analyzing their business shortcomings and providing actionable strategies to fix them. From optimizing operations to leveraging OrbisX marketing automations, we break down exactly what it takes to build a rock-solid business that thrives in any economy. If you're ready to elevate your game and make data-driven decisions, this episode is a must-listen and must-watch!

In this episode ofThe Off The Clock Show, we break down the hot topic of disappearing Google reviews—why it's happening and what you can do about it. We also recap last week's Super Bowl party and dive into why smart business owners don't compete for attention during big events but instead find strategic ways to cut through the noise.We highlight the power of omnipresence in your marketing and how Rolls-Royce mastered this by skipping car shows and showing up at aviation expos instead—because that's where their customers were. Are you marketing in the right places, or just following the crowd?Finally, we tackle a crucial question: Where do you want your business to sit on the spectrum—high volume with strong upsells or low volume with premium pricing? Understanding your ideal position can mean the difference between grinding for every dollar or creating a business that works foryou.Don't miss these insights—tune in now!

In this episode of The Off the Clock Show, we dive into the ever-evolving world of business innovation. The old-school methods—like rigid sales funnels—just don't cut it anymore. Customers expect more than a straight path to purchase; they want engagement, education, and value along the way. We explore how to transition from outdated strategies to creating a dynamic, interactive "playground" that not only informs and upsells but also builds lasting relationships. Whether you're running a small business or scaling an empire, understanding how to craft an engaging ecosystem for your customers is the key to long-term success. Tune in as we break down the shift from passive sales tactics to active customer experiences that drive loyalty and revenue.

In this episode of The Off the Clock Show, we dive deep into the details of maximizing your advertising game and your customer value. We discuss Shawn's upcoming SEMA print ad for OrbisX and strategies for making the most out of event opportunities like the Mobile Tech Expo. Then, we get cheeky about the word “maintenance”—or as we're calling it now, “service”—and explain why replacing one-time customers with loyal service plans can increase your customer value by a whopping 250%. But wait, there's more! Marshall's revolutionary Ultra V2 tire dressing hits the scene, proving that a $100 investment can roll in a $2000 profit. Whether you're looking to supercharge your revenue, entice new clients, or just get your hands on the hottest new products, this episode has you covered. Just the Tip: "Let's talk about the art of seduction… for your ads. You don't need to flash everything at once—a little mystery goes a long way. Tease your audience with value-driven hooks, and watch them beg to convert. Think of your ad like foreplay—build the excitement, and let them crave what comes next." Tune in to learn how to work smarter, not harder, and turn even the naughtiest of maintenance tasks into revenue-driving services. #orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

In this episode of The Off the Clock Show, Shawn and Marshall take a trip down memory lane, revisiting the highs, lows, and game-changing moments of 2024 in the auto detailing world. From lessons learned about building stronger teams to the strategic shift toward high-volume, quality-driven work, we break down why chasing exotic cars and ultra-high-ticket jobs might not be the dream it seems. Looking ahead to 2025, we share our bold predictions for where the detailing industry is headed—from emerging trends to shifts in customer expectations and technology. Whether you're a seasoned pro or just starting out, this episode is packed with practical advice, future insights, and as always, a few laughs to keep things rolling. #orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

In Season 6, Episode 3 of The Off the Clock Show, hosts Shawn Gervais and Marshall Hill tackle the fine line between building trust and overselling in today's “trust recession.” Shawn shares his proven Prescription Selling method—where, like a doctor, you ask questions, diagnose the need, and prescribe the right solution—used successfully at his auto shop. Marshall pushes back with insights on exceeding expectations and reflects on his recent oversold experience in the Bahamas, drawing parallels to the detailing industry. To close things out, Shawn delivers a "Just the Tip" holiday challenge: using a “most consecutive no's” competition to sharpen upsell skills and boost ticket prices at your shop. Don't miss this mix of sharp sales tactics and real-world lessons to keep your business thriving! #orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

In this episode of The Off the Clock Show, we dive into the essentials of hiring for success. Learn how to decide when it's time to hire, why subcontractors and part-time help might be a trap, and the value of investing in a strong team and workplace culture. We break down strategies to free yourself from day-to-day operations, empowering you to focus on scaling your business. Plus, in our Just the Tip segment, we drop actionable advice with our signature blend of humor and sharp insights. Tune in to shift gears from doing the work to driving the growth!

Season 6 gallops out of the gate with an electrifying episode about picking partners and vendors who actually deliver. We explore the parallels between betting on the right horse (by studying the jockey) and the high-stakes precision of F1 pit crews, where milliseconds can mean the difference between glory and disaster. Then, in "Just the Tip," we turn up the heat with spicy strategies on how to ask the right questions, dig deep for red flags, and lock in a perfect vendor match—because nobody wants to end up saddled with a dud. This episode is fast-paced, edgy, and packed with tips to keep your business running like a finely-tuned engine!

In this knockout episode of The Off the Clock Show, we jab into the art of being entertaining to attract more eyeballs to your business. Shawn shares his playbook for spicing up marketing at Auto World, proving that storytelling isn't just for bedtime—it's for prime time. From making your audience crave weekly updates to using the holiday season as a content goldmine, we've got the tips to help your brand stay top of mind. Oh, and we couldn't resist throwing some punches at the Mike Tyson vs. Jake Paul fight hype—drawing parallels to business challenges and the guts it takes to step into the ring (or, you know, your next big venture). Whether you're building engagement or battling self-doubt, this episode delivers "Just the Tip" you need to stay in the game. #orbisx #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

In this insightful episode of The Off the Clock Show, we dive deep into how detailing shops can make the most of Black Friday and Cyber Monday. We discuss how important it is to plan early, emphasizing that a successful holiday promotion takes more than just last-minute discounts. With tips on utilizing OrbisX's advanced analytics, we show how digging into past stats can help tailor ads that truly resonate with customers. From identifying top services to analyzing sales trends, OrbisX offers the insights you need to create ads that hit the mark and maximize your return on investment. We also break down the level of preparation required to ensure holiday ads are effective. From setting up segmented campaigns to building custom offers that appeal to specific customer profiles, there's a lot to consider if you want to stand out in a crowded market. We explore the importance of well-crafted, tested messaging, and timing your ads for peak engagement, which can make a huge difference during the holiday rush. To top it off, we share an outside-the-box example inspired by a contractor who brought in traffic through “see our process open houses.” By inviting customers to see your processes up close—whether it's a demo on ceramic coating or an explanation of the detailing process step-by-step—you can create a memorable experience that builds trust, curiosity, and eventually, loyalty. Open houses give potential clients a behind-the-scenes look, allowing them to see the care and expertise that goes into each service, helping to drive traffic to your business even after the holidays.Whether you're looking to dominate Black Friday with a strategic ad campaign or build lasting connections through live demos, this episode has actionable advice to give your detailing business the holiday boost it needs!

In this action-packed episode of The Off the Clock Show, Shawn and Marshall reveal the secrets behind their unique approach to gaining exposure at the legendary SEMA car show. They share how they broke into this highly competitive scene with a bold strategy that any business can learn from. Drawing on a vivid analogy, they compare the business landscape to a school of fish under constant attack from all angles—sharks, birds, and more. By staying agile and thinking outside the box, they found a way to make OrbisX stand out and build lasting industry connections. And it doesn't stop there! In this week's "Just the Tip" segment, they offer a clever strategy for businesses in the detailing and automotive space: how to leverage used car sales to bring in not just one, but two new customers for every sale. This tip is all about using minimal effort to double customer acquisition, turning each used car transaction into a powerful marketing tool. Whether you're in the detailing industry or simply looking to grow your business, this episode is packed with inspiration and actionable insights.

In this eye-opening episode of The Off the Clock Show, we dig into the power of belief—why thinking you can and will conquer challenges could be your biggest edge in business and life. But self-belief isn't everything; it's also vital to assess what you're not doing to fill the gaps you might not see. And for every motivated business owner, there's bound to be the odd lazy employee or two—so we're breaking down how to address the slackers and build a team that thrives. Plus, we look at the future of detailing in a world where robotaxis are real, and Tesla casually showed us their robotic cleaning crew for their upcoming robovan. Are we ready for the robots? Will the human touch still have a place in detailing? Find out in this episode! hyperClean Car Care Products and OrbisX CRM for detailers bring you episodes every week jampacked with tips and marketing advice for your detailing business. #orbisx #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

In this episode of The Off the Clock Show, Marshall and Shawn dive into how dolphins sleep with one eye open and how that translates to keeping your business sharp during the off-season. He explores the importance of staying proactive and alert, even when things slow down, ensuring that your business doesn't drift off completely.Shawn and Marshall also offer valuable tips on how to sell gift cards during the holidays and use them to drive repeat business. We discussed why pairing gift cards with small customer gifts can help build relationships and increase sales. Additionally, stressing the importance of choosing reputable products with solid R&D behind them rather than cutting corners with cheap white-labeled products from overseas.In this week's “Just the Tip,” you'll get a rundown on how to ensure your product lineup enhances your reputation and how selling gift cards can keep cash flow going strong during the quiet months. Stay sharp, stay strategic, and remember: the right moves in the off-season can set you up for a booming year ahead!hyperClean Car Care Products and OrbisX CRM for detailers bring you episodes every week jampacked with tips and marketing advice for your detailing business.

Buckle up for Season 5, Episode 19 of The Off the Clock Show, where we get down and dirty with the real talk on starting strong and why waiting around ain't gonna cut it. We're giving you the secret sauce to building your own customer universe while dodging the rookie mistake of turning metrics into meaningless targets. (Hint: that's where most businesses fumble!) We're all about those raw, real human interactions that can't be measured in numbers. Plus, Shawn teases his upcoming Bahamas getaway, but not before Marshall drops some heat on how video content is changing fast—POV videos are blowing up in ads right now, and trust us, you wanna jump on this ride before it's too late. We're serving up all this and, as always, Just the Tip to help you get ahead in your detailing biz.

In this episode of The Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean Car Care products, we're diving into some great topics that will help you prepare to crush the remainder of 2024 like a champ! We kick off the episode with some funny stories and updates and then Marshall explains why wearing your logo isn't just a 9-to-5 thing—it's a 24/7 statement. Whether you're grabbing milk or working the shop, sporting your uniform with pride can open doors (and wallets). Plus, Shawn breaks down his foolproof three-ingredient recipe for creating the perfect conversation with customers—hint: it's all about context before content. Add in the three Ws of upselling (revealed in the episode), and you've got a strategy that'll have clients saying, "Take my money!" Of course, there are the usual laughs: Marshall's uncle-in-law is back with some bizarre travel stories, and Shawn shares gems from a TED Talk on cultural differences in cleaning—believe it or not, it totally applies to the detailing world.

In this episode of The Off the Clock Show brought to you by OrbisX CRM for detailers and hyperClean Car Care products, we're diving into the details of how your detailing business could fall victim to the Osborne Effect—and, more importantly, how to avoid it like a seasoned pro. We'll cover the dangers of prematurely advertising seasonal promotions and how it can send your business into a tailspin. Thinking about hiring a marketing company? We break down the pros, cons, and all the in-betweens so you can make an informed decision (before you hand over the cash). But that's not all! We're dropping a free mini-ebook: a 365-day marketing plan for your detailing and ceramic coating biz—your blueprint to sidestep marketing chaos and stay ahead of the game. And in this week's Just the Tip, we're getting strategic—because sometimes a little forethought goes a long way... especially in business. Download the ebook now and get ready to dominate your year with smart marketing moves!Download the FREE ebook here: https://orbisx.com/wp-content/uploads/2024/09/365-day-plan-the-marketing-playbook.pdf Courtesy of Shawn Gervais from OrbisX CRM

Detailers, we're back - and this time, we're coming in hot with the most laughable reason someone objected to getting a ceramic coating (yeah, apparently, it's connected to car theft in Canada's crime capital - don't ask). Then we get down to business - literally. Are you self-employed, or are you building an actual business? There's a difference, and we're here to give you the hard truth. And if you think that's all we've got, hold on tight. We're taking a page out of Michelin's playbook and showing you how creating a simple booklet can make your detailing shop the hottest thing on the block for new leads.Oh, and don't miss Just the Tip - this one's all about using that booklet to your full advantage (yeah, we went there). Time to shine, boys and girls.

Welcome back to another episode of The Off the Clock Show, where seasoned industry pros deliver edgy and informative content for automotive detailers. In this episode, we're diving into how you can harness the power of the "devil's advocate" in your business to drive creativity forward. Instead of getting frustrated when your team pushes back on your ideas, understand that their feedback might just be the spark that leads to your next big breakthrough. Cookie-cutter businesses are where creativity goes to die—so lean into that friction and use it to fuel innovative solutions. We also get real about facing fears and the pivotal moments that come with running a business. Drawing inspiration from the movie Soul, we explore the tough questions every business owner must ask: Are you still hungry to be a detailer? And if you are, how can you push even harder every day to stay passionate about your work? Sometimes, the dream isn't what we thought it would be, and that's when it's time to pivot and find a new path that reignites your passion. Join us for an episode packed with practical advice, honest reflections, and the no-nonsense insights you expect. Learn how to embrace challenges and push through to find creative solutions and renewed motivation in your business. Catch all the action on YouTube and Spotify now! #orbisx #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

Welcome back to another episode of The Off the Clock Show, where seasoned industry pros deliver edgy and informative content for automotive detailers. This week, we dive into a crucial lesson for every car detailer: stop pinching pennies on your products! Over-diluting or obsessing over dilution ratios might seem like a cost-saving move, but it's actually a trap. The truth? Product costs are the cheapest part of your business, so it's better to use the right products to get the job done right. In our second segment, Shawn takes the wheel to tackle the dreaded customer comeback. When a customer returns with a complaint, don't just assume they're being difficult. Instead, it's time to light a fire in your business (figuratively, of course!) and get everyone on your team involved in solving the issue. Prioritizing the customer's needs and rectifying the situation quickly can transform those 2-3 star reviews into glowing 5-star testimonials—and bring in a flood of referrals. Join us for an episode packed with practical advice, a touch of humor, and the no-nonsense insights you expect. Learn how to use your products wisely and turn customer complaints into golden opportunities. Catch all the action on YouTube and Spotify now!

Welcome back to another episode of The Off the Clock Show, where seasoned industry pros deliver edgy and informative content for automotive detailers. In this episode, we dive into the power of Karma Rewards—a system that goes beyond traditional sales commissions by rewarding your staff for going the extra mile. Discover how this approach can boost morale, increase productivity, and ultimately elevate your business. And you know we've got Just the Tip ready to sharpen your business acumen. This week, we're getting real about the hard work it takes to succeed. It's not just about putting in the hours—it's about putting in the right kind of hours. We explore the concept of “sharpening your sword” through thousands of hours of dedication, practice, and relentless effort. Join us for an unfiltered discussion packed with practical advice, a dash of humor, and the edgy insights you crave. Learn how to implement Karma Rewards in your business and why putting in the work is the only way to truly succeed. Catch all the action on YouTube and Spotify now!

Welcome back to another episode of The Off the Clock Show, where seasoned industry pros deliver edgy and informative content for automotive detailers. In this episode, we break down the differences between organic and paid ads, and how you can use organic methods to capture attention and supercharge your paid ad campaigns. Of course, Just the Tip is back with more sizzling business insights. This week, we delve into the art of crafting compelling offers versus making convincing arguments. Learn how creating irresistible offers and mastering marketing can give your business the edge it needs. We also continue our Olympic-themed discussion, analyzing the ads shown during the games and how brands are winning the attention war by telling stories rather than jumping straight into sales. The marketing landscape has changed, and we're here to show you how to adapt and thrive. Join us for an action-packed episode filled with practical advice, edgy humor, and the unfiltered insights you crave. Discover how to leverage both organic and paid ads, create compelling offers, and tell captivating stories that resonate with your audience. Catch all the action on YouTube and Spotify now!

Welcome back to another episode of The Off the Clock Show, where seasoned industry pros deliver edgy and informative content for automotive detailers. In this episode, we dive into the benefits of implementing an annual membership fee to unlock exclusive perks at your business. Discover how the right perks and strategy can skyrocket your success and create loyal, returning customers. And you know we've got Just the Tip ready to serve up some hot business wisdom. This week, we're talking about the grit and dedication it takes to make it in business, drawing comparisons to the 2024 Olympics in Paris. Just like the athletes pushing their limits for gold, we explore the hard work and perseverance needed to reach the top in the detailing industry. Join us for an engaging episode filled with practical advice, a dash of humor, and the edgy flair you love. Learn how to implement membership perks and understand the relentless effort required to achieve business success. Catch all the action on YouTube and Spotify now!

Welcome back to another episode of The Off the Clock Show, where seasoned industry pros deliver edgy and informative content for automotive detailers. In this episode, we explore the often overlooked benefits of using printed media like flyers to boost your business. Ready to go old school? We're breaking down the strategies and information you need on your flyers to increase your chances of success. Of course, we couldn't forget Just the Tip. This week, we're spilling the secrets on how to make printed media work for you, comparing online vs. offline ad costs, and sharing some real-world examples that have generated thousands. Whether you're skeptical about flyers or looking to enhance your current approach, we've got the insights you need. Join us for an action-packed episode filled with practical tips, edgy humor, and the no-nonsense advice you expect. Learn how to leverage printed media and maximize your marketing efforts like a pro. Catch all the action on YouTube and Spotify now!

Welcome back to another episode of The Off the Clock Show, where seasoned industry pros deliver edgy and informative content for automotive detailers. In this episode, we're diving into the real cost of constantly switching vendors just to save a few bucks. Spoiler alert: it's not worth it. We'll uncover the true value of building lasting partnerships with your vendors, especially when you're in a pinch and need reliable support. And you know what's coming next—Just the Tip is here to deliver some sizzling business wisdom. This week, we're talking about the importance of factoring in an expense budget to salvage bad customer experiences. Turning a frown upside down can make all the difference in preserving the lifelong value of a customer. Join us for an unfiltered discussion packed with practical advice, a dash of humor, and the edgy flair you love. Learn how to foster vendor loyalty and budget for customer satisfaction like a pro. Catch all the action on YouTube and Spotify now!

Welcome back to another episode of The Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean Car Care Products, where seasoned industry pros serve up the edgiest, most informative content for automotive detailers. This week, we're getting down and dirty with the secrets to being resourceful in this cutthroat industry. Ready to squeeze every last drop out of your resources? We've got the tips to make you unstoppable. And speaking of tips, brace yourselves for our notorious segment, Just the Tip. Yeah, we went there. This week's hot tips on resourcefulness and sales commission are guaranteed to be a game changer. Learn how to set up a commission structure that'll have your sales team drooling and your profits skyrocketing. Tune in for a no-holds-barred discussion that's as provocative as it is practical. Get ready to revolutionize your business with strategies that are sharp, bold, and a little bit naughty.

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean Car Care Products we discussed how you can use the IKEA Effect to sell more maintenance plans, generate recurring business and a great new integration with OrbisX that is underway to support the entire process with an example from Shawn's shop that they are implementing right now. We also discussed perseverence and the importance or maintaining the course to overcome hurdles in your business with some personal stories. The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean Car Care Products were joined by Aaron Latman from Attention 2 Detail to discuss hiring best practices, what to look for and how to find good people that actually stay long term and what to do from our unique experiences. Shawn also put in just the tip about a hiring tactic called Petting the Puppy. This was a great episode, solid discussion from detailing industry leaders. The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we talked about the image of a detailer and what that would look like if you were to cast them in a movie. What would they wear, talk like, how would they be portrayed in the movie and what does this image mean in the real world with real customers. We also shared some amazing tips on how to generate repeat customers and create a messaging framework about your company that organically drives repeat business and maintenance customers. The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we talked about whether or not you need packages and a list of inclusions as well as how many is too many and the pros and cons of packages. Shawn also dropped some tips about how to create a "yes" scenario that can lead to more upsells and closing more deals as well as when to say no instead of yes and the importance of getting more "yesses" from your customers. The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we talkled about the how to level up and what that means and how we got here as well as some Google Ads tips and a discussion around finding your "because" in order to build a stronger company with purpose that will boost your sales by connecting with customers through this powerful word. The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we talkled about the importance of phone calls, instilling passion in your team and exuding that passion in front of customers as well as one of the most powerful words for your business. We also reviewed some questions from the group and discussed military discounts and commission structures and how they can motivate your team like nothing else! The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we talkled about the relatonship of convenience and inconvenience in your business and sales and how this can make or break your customer relationships and flow of your business. We also discussed customer loyalty and how to build it and solidify it through experiences as well as how to do business differently so you don't become the horses a**. The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we talkled about the importance of refinements and how you can make refinements in your business that generate word of mouth referrals on autopilot. The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we presented a challenge for detailers to accept if they want to grow their business and pivot to the direction the industry is heading. We also discussed the importance of properly demonstrating your services and tips on how to do so and Shawn introduced the concept of speedbump marketing to increase your sales and even raise your prices by creating time-value out of common beliefs your customers already have. The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we followed up on our maintenance detailing discussion on how to identify maintenance customers and close more of them with the right sales pitch. We talked about the three main types and how you can create perfect maintenance packages for each type to become the Netflix of the detailing industry. The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marshall Hill from hyperClean we had a great discussion around identifying your customers and discovering the real truth about your business operations so you can better serve customers. We also discussed part one of a two part series on maintenance detailing and how to get more maintenance details for your business similar to subscription services. In these two part episode series you will learn how to become the Netflix of the detailing industry. The Just the Tip segment on the Off the Clock Show which is brought to you by OrbisX CRM for detailers and hyperClean car care products to help you succeed in your detailing business