Podcasts about Owings

Craig Hartman is an accomplished architect and senior consulting design partner at Skidmore, Owings & Merrill, one of the world's largest and most prestigious design firms. Craig attended high school in rural Indiana. But it was the education that he received at Ball State University that opened his eyes to the possibility of making a professional name for himself on a global scale. In this episode, Craig talks about experiencing the first years of our University's College of Architecture and Planning and the role models on our campus who inspired him in his pursuit of his remarkable and fulfilling career. He also shares details about his award-winning professional work, including his designs for the international terminal at San Francisco International Airport and the Cathedral of Christ the Light in Oakland—the first cathedral constructed in the 21st century. If you enjoy this episode, please leave a review to support the show. 

Hello and welcome to the show. Today, I'm joined by Emily Mottolese, Managing Principal and Global Practice Leader at Skidmore, Owings & Merrill—better known as SOM—where she's been shaping the future of urban design on a global scale. Under her leadership, SOM recently unveiled its design for the Atelis, a landmark project redefining cultural architecture in the Middle East. With decades of experience spanning continents, Emily brings a unique perspective on how cities can evolve to meet the challenges of tomorrow. So without further ado, let's get into it!..Emily Mottolese - LinkedInSOM - Website | Instagram | LinkedIn | Facebook SOM Projects - Atelis at D3 | Burj Khalifa | Rolex Tower | Cayan Tower | Sultan Haitham City..This episode was made possible by the amazing team at Euro-Art. Learn about how they are changing the game in architectural ironmongery by clicking ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.To stay updated with our episodes, please follow us on your favorite streaming platform..The aForm Show - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠Alan George - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠

Kent Owings joins the show to discuss todays economy and Trump's tariffs. April 11th 2025 --- Please Like, Comment and Follow 'The Ray Appleton Show' on all platforms: --- 'The Ray Appleton Show’ is available on the KMJNOW app, Apple Podcasts, Spotify, YouTube or wherever else you listen to podcasts. --- 'The Ray Appleton Show’ Weekdays 11 AM -2 PM Pacific on News/Talk 580 AM & 105.9 KMJ | Website | Facebook | Podcast | - Everything KMJ KMJNOW App | Podcasts | Facebook | X | Instagram See omnystudio.com/listener for privacy information.

Presiding Elder Rev. Jo-An Owings

Kent Owings is a brilliant economist, financial adviser and the founder of Ironstone Financial. He returned to the program to talk economy, Wall Street, the Fed and how an administration change affects all of them... and all of us. The Christopher Gabriel Program ----------------------------------------------------------- Please Like, Comment and Follow 'The Christopher Gabriel Program' on all platforms: The Christopher Gabriel Program is available on the KMJNOW app, Apple Podcasts, Spotify, YouTube or wherever else you listen to podcasts. --- The Christopher Gabriel Program | Website | Facebook | X | Instagram | --- Everything KMJ KMJNOW App | Podcasts | Facebook | X | Instagram See omnystudio.com/listener for privacy information.

Kent Owings is a brilliant economist, financial adviser and the founder of Ironstone Financial. He returned to the program to talk economy, Wall Street, the Fed and how an administration change affects all of them... and all of us. The Christopher Gabriel Program ----------------------------------------------------------- Please Like, Comment and Follow 'The Christopher Gabriel Program' on all platforms: The Christopher Gabriel Program is available on the KMJNOW app, Apple Podcasts, Spotify, YouTube or wherever else you listen to podcasts. --- The Christopher Gabriel Program | Website | Facebook | X | Instagram | --- Everything KMJ KMJNOW App | Podcasts | Facebook | X | Instagram See omnystudio.com/listener for privacy information.

Brandon Jorgensen is a native Californian with a design practice based in Napa California. A third-generation Californian, born and raised in the bay area, his family came here in the 30's migrating from Denmark to work on the Bay Bridge and Golden Gate Bridge. Having served in the US Army's 10th Mountain Division he went on to study architecture and received his Bachelor and master's in architecture from the University of California, Berkeley.He has worked with Toyo Ito on the Berkeley Art Museum, Studied with Tadao Ando, and spent several years honing his skills as a young man at Skidmore, Owings, and Merrill. He started his own studio in 2011 where he and his small team are currently working on projects in Greece, Hawaii, Los Angeles, and all throughout wine country with a focus on residential and hospitality. Hosted on Acast. See acast.com/privacy for more information.

L'agence d'architecture Skidmore, Owings & Merrill (SOM) a vu le jour en 1936, lorsque Louis Skidmore et Nathaniel Owings se sont associés à Chicago. Un deuxième bureau a été ouvert à New York l'année suivante. En 1939, le partenariat adopte son nom actuel avec l'ajout d'un troisième membre, l'architecte et ingénieur structurel John O. Merrill. Depuis, l'agence est devenue l'une des plus prestigieuses des Etats-Unis.Dans ce numéro de Com d'Archi, nous résumons l'interview de l'associé de l'agence Eric Long, ingénieur de structures, qui témoigne sur son parcours et sur le travail exceptionnel qui est mené en Californie, notamment à l'agence de San Francisco de SOM en matière de recherche et d'innovations. Une interview à découvrir dans le numéro en anglais. Cette généreuse interview a été enregistrée le 3 janvier 2023 dans l'agence de San Francisco, sans interprète (ce qui aurait été plus confortable). En dépit de cela, il en ressort un élan remarquable, propre à cette agence qui oeuvre sur de très grands projets certes, mais laquelle n'oublie aucunement que la ville est à transformer face aux nombreux défis climatiques ! Bien au contraire.Image teaser BioBrick © Brooks Freehill - SOMRéalisation son : Julien Rebours____Si le podcast COM D'ARCHI vous plaît n'hésitez pas :. à vous abonner pour ne pas rater les prochains épisodes,. à nous laisser des étoiles et un commentaire, :-),. à nous suivre sur Instagram @comdarchipodcast pourretrouver de belles images, toujours choisies avec soin, de manière à enrichirvotre regard sur le sujet.Bonne semaine à tous ! Hébergé par Acast. Visitez acast.com/privacy pour plus d'informations.

Alison Owings lives in San Francisco. Her book, The Mayor of the Tenderloin, came out September 10, 2024. It's essentially a redemption story about Dale Seymour, who started Code Tenderloin.

I denne episoden snakker Lars og Alexander om samarbeid, og den svært sentrale posisjonen konstruktørene har i utvikling av en fremtidsrettet og høyteknologisk arkitektur. Det er en slags reise som følger Mies van der Rohe fra Europa til USA, og S.O.M. (Skidmore, Owings, Merrill), sine store prosjekter bl.a. i Chicago, og hvordan alt dette har påvirket oss i dag. Det er en lang liste med prosjekter og personer som nevnes, forsøkvis ramset opp her: Mies van der Rohe Barcelonapaviliongen, med Lilly Reich Villa Tugenhat, med Lilly Reich Lake Shore Drive SR Crown Hall (IIT) S.O.M.  Willis Tower (tidl. Sears Tower), konstruert av Fazlur Khan. John Hancock building, konstruert av Fazlur Khan. Inland Steel, konstruert av Fazlur Khan. Burj Khalifa I tillegg nevnes Johnson Wax building av Frank Lloyd Wright, Ecole de Plen Air av Marcel Lodz, Ricardo Bofill, Oriol Bohigas, og Aqua Tower og St. Regis Chicago av Jeanna Gang og Studio Gang.  Du kan gjerne følge oss på instagram Send oss gjerne en mail til podkast@lpo.no Alles ist architektur! 

When you feel stuck in limbo, you feel like everything is going against you. Being at Rock Bottom can feel hopeless, however in this conversation with Zachary Owings, we discuss why actually being at Rock Bottom is the best place you can be. I hope by watching you too will feel inspired to make a change in your life. I hope you all enjoy it, make sure to let us know what you thought in the comments below! Watch the full episode on YouTube: https://bit.ly/3IYsLJh Follow Zachary: X/Twitter: ⁠https://bit.ly/3IW4jIG Instagram: https://bit.ly/3PGNFQQ ⁠ Follow us also on: Instagram: ⁠https://bit.ly/3w40nm0 TikTok: ⁠https://bit.ly/42rHpl7 You can listen to the podcast on: Spotify: https://spoti.fi/49cxItc Apple Podcast: https://apple.co/42n1EAJ

Welcome to The Day Trading Show. This podcast is hosted by Austin Silver and powered by ASFX. We bring you conversations with the best traders of our generation. No rented Lambos or fake Rolexs will be found here. Grab your indulgence and enjoy a discussion focused on making money in markets, trading psychology, and becoming the best trader you can be! This is the best podcast in the world for day traders so make sure you're subscribed! Tanner Owings, aka The Strong Trader, is BACK for round 2! We discuss his time at the Trader4ACause event, his big takeaways from hanging with Lance B and other SMB Capital guys, and his thoughts on the FastTrackTrading collapse over the last week. Of course, we also discussed VWAP and how he has been using it over the previous few months.If you missed part one, check it out here: https://www.youtube.com/watch?v=vnrnd4jeVFU Connect With Tanner: https://x.com/TheStrongTrader Tickets for the 2-Day Bootcamp In Dallas - https://asfx.mykajabi.com/offers/gKnxhhio/checkout?coupon_code=DALLAS --------------------------------------------------------- Sponsor: Topone Link: https://toponetrader.com/asfx Code: ASFX --------------------------------------------------------- Sponsor: Edgeful Link: https://edgeful.com/?via=asfx --------------------------------------------------------- Sponsor: Futures 2.0 Link: https://asfxtv.uscreen.io/categories/category-JuUKnefocw8 --------------------------------------------------------- Connect With Austin: https://www.instagram.com/austinsilverfx https://www.twitter.com/austinsilverfx https://www.facebook.com/austinsilverfx

En samtale med Jan Digerud om arkitektur, form, jazz og kunst.  Jan Digerud er en norsk arkitekt, mest kjent som den ene parten i Jan & Jon, sammen med Jon Lundberg. De er Norges internasjonalt mest kjente postmodernister. Bakgrunn Han studerte ingeniørvesen og arkitektur ved Washington State University, 1963 og avla en master i arkitektur ved Yale University, New Haven, Connecticut, USA i 1965. Digerud var ansatt ved det anerkjente arkitektkontoret Skidmore, Owings and Merill i New York fra 1963 til 1964, før han returnerte til Norge. I periodene 1966–1969 og 1983–1995 var Jan Digerud ansatt hos arkitekt F.S. Platou AS og gikk senere inn som en av partnerne i firmaet Platou Arkitekter AS. Her hadde han ansvaret for flere større oppdrag, blant dem Norges Markedshøyskole i Oslo (1990) som ble belønnet med Stenprisen i 1992. Fra 1971 til 1988 var han førsteamanuensis ved Arkitekthøgskolen i Oslo og gjesteprofessor ved University of Wisconsin, USA. Han har også virket som leder for Plan- og fasaderådet i Oslo kommune i perioden 1992–1995. (Kilde: SNL).  

fWotD Episode 2722: Changi Airport MRT station Welcome to Featured Wiki of the Day, your daily dose of knowledge from Wikipedia’s finest articles.The featured article for Thursday, 17 October 2024 is Changi Airport MRT station.Changi Airport MRT station is an underground Mass Rapid Transit (MRT) station in Changi, Singapore. The station is the terminus of the Changi Airport branch of the East–West Line (EWL); it is operated by SMRT Trains and is built in an east–west direction. The station directly connects to Terminals 2 and 3 of Changi Airport and serves other airport amenities including the retail complex of Jewel.A rail connection to the airport had been planned in the 1980s but these plans were shelved due to the low financial viability of such a branch. With increased air traffic to Changi Airport and the proposal of Terminal 3 in 1994, the plans were revived. The current two-station branch line was finalised in 1996 and construction began in 1998. Changi Airport station opened on 8 February 2002 with lower passenger demand than expected, but it continues to provide an alternative transport option to the airport. In May 2019, it was announced Changi Airport station would be incorporated into the Thomson–East Coast Line by 2040 as it extends to the airport's Terminal 5.Designed by Skidmore, Owings and Merrill, Changi Airport station includes elements that cater to airport travellers such as wider faregates at the platforms. The glass atrium walls at the ends of the station support an illuminated bridge that spans the island platform while allowing maximum sunlight into the station.This recording reflects the Wikipedia text as of 01:11 UTC on Thursday, 17 October 2024.For the full current version of the article, see Changi Airport MRT station on Wikipedia.This podcast uses content from Wikipedia under the Creative Commons Attribution-ShareAlike License.Visit our archives at wikioftheday.com and subscribe to stay updated on new episodes.Follow us on Mastodon at @wikioftheday@masto.ai.Also check out Curmudgeon's Corner, a current events podcast.Until next time, I'm generative Matthew.

Del Seymour, a former homeless addict known as the "mayor of the Tenderloin," and his biographer, Alison Owings, offer a raw, street-level view of San Francisco's most notorious neighborhood. Seymour, the subject of Owings' book, "Mayor of the Tenderloin," pulls no punches, exposing the paradoxical allure of homelessness and the failings of well-meaning nonprofits. His insights challenge conventional wisdom about addiction and urban poverty, while his Tenderloin walking tours and Code Tenderloin jobs programs demonstrate his enduring hope. 

Kent Owings is a noted economist, financial advisor and the founder of Ironstone Financial. Kent breaks down the huge Wall Street sell-off, the reaction from Jerome Powell and how it all may, or may not, affect the November election. Kent is also a champion break dancer and he shares his view of "breaking" in the Olympics and whether or not it should have been an Olympic sport.  Please Like, Comment and Follow 'The Christopher Gabriel Program' on all platforms:    The Christopher Gabriel Program is available on the KMJNOW app, Apple Podcasts, Spotify, YouTube or wherever else you listen to podcasts.  ---  The Christopher Gabriel Program   | Website | Facebook | X | Instagram |   ---  Everything KMJ   KMJNOW App | Podcasts | Facebook | X | Instagram   See omnystudio.com/listener for privacy information.

Some music and sounds in this podcast by @itslucakoala In this weeks BRAND NEW August High Point Rockers —summer edition podcast special… your host, Brittany Baldi Dull gives her listeners a mini recap on the 2nd half to their baseball season. Rockers beloved chairman Coy Williard JR is remembered and Brittany also drops a fun interview featuring Rockers 3rd baseman Connor Owings. Please enjoy Discussed in this episode —  A brief look into the 2nd half to the Rockers baseball season — An insiders look at Michael Martinez back on our roster and Ryan Grothjohn back from Mexico! —  Remembering Coy O. Williard JR — Coy's legacy in High Point —  Sound bytes from the 2nd annual Dugout Fund golf tournament — Getting to know Rockers 3rd baseman: Connor Owings Please enjoy this podcast episode and be sure to subscribe to ‘On Air with Brittany Baldi' for FREE on my Youtube channel. Full interviews & vlogs are posted there! Cheers xo Get 20% off and FREE shipping on your full purchase at Manscaped.com — use promo code BRITTANY at checkout! Use my direct AG1 link here to get a FREE year supply of vitamin k2 & D3 with your subscription to a healthier YOU :: drinkag1.com/bosbabes  Get 20% Off your entire order Honeylove shapewear order with my exclusive link - honeylove.com/brittany Please be sure to visit meditresse.com today if you or someone you know is experiencing extreme or mild hair loss— the hair specialists may be of assistance.  Use my code bosbabes for 10% off your purchases online. With my sponsor BetterHelp, you get the same professionalism and quality you expect from in-office therapy, but with a therapist who is custom-picked for you, more scheduling flexibility, and at a more affordable price. Get 10% off your first month at betterhelp.com/bosbabes For all of your furniture needs please be sure to check out Highpoint Furniture Sales. They are fully family owned and operated with 1 great location in the state of North Carolina— visit their showroom In High Point or shop their website highpointfurnituresales.com — they offer white glove delivery and set up services nationwide! Nolan magic sofa covers help elevate your couch style! With a variety of colors, patterns, and sizing options to choose from —  Protect your couch from stains, spills, pet hair and more! — its a simple setup, simply place the fitted covers on your sofa or couch. To purchase— and get 10% OFF your full purchase today using my personal link—  visit nolaninterior.com/brittany38231 For your triad area realty needs please get in touch with Amy Cromer of ‘Cromer Property Group'. Visit her website today for more information www.cromerpropertygroup.com Aura APP: 14 day FREE trial to protect your private information * help prevent spam calls and spam emails * use my direct link today aura.com/brittany Luca Koala FREE music on Spotify: https://open.spotify.com/album/5kepJgtnHDGsvYiLlKXQ03?si=wZKjnpjvTXSXz-qnBOkX7w  

Join us as we dive into the fascinating world of Henry Owings, a multifaceted force in the independent music and publishing scenes. Henry is the mastermind behind Chunklet Industries, an Atlanta-based independent publisher and record label renowned for its sharp wit and underground edge. Chunklet Magazine, which Henry launched in the 1990s, quickly gained a cult following for its satirical take on the music industry and pop culture.   But Henry's talents don't stop at publishing. He's an accomplished graphic designer, known for creating eye-catching posters, album covers, and other visual art for a plethora of bands and events. His distinctive style has become a staple in the indie and punk rock communities, resonating with fans and musicians alike.   In addition to his publishing and design work, Henry is a seasoned event promoter and DJ, and label head. He has brought together some of the most exciting names in music. His passion for the scene is palpable, and his stories from decades of involvement are both hilarious and insightful.   Tune in to hear Henry discuss his journey, the evolution of Chunklet, and his views on the ever-changing landscape of the music industry. This episode promises to be a compelling listen for anyone interested in the intersection of music, art, and independent culture.   LINKS Chunklet on Bandcamp Chunklet on the web Chunklet on IG Limbo District Article on The Guardian Limbo District Article on NPR  

Micah Owings 7 - 11 by SportsTalk

Austin Owings re-joins the Bench to team with David to take on the formidable team of Tako & Scott. David continues his inappropriate behavior by calling out a whole country. Also tune in to hear two Benchwarmers have their Wonder Twins moment, hear the oldest thing ever discussed on the podcast, and the possibility of the Tampa Bay Tuqueneers coming to an arena near you. https://www.patreon.com/benchwarmerstp https://www.facebook.com/benchwarmerstp https://www.twitter.com/benchwarmerstp https://www.instagram.com/benchwarmerstp/ https://www.teepublic.com/stores/benchwarmers-trivia-podcast

Kent Owings is the founder of Ironstone Financial. He's an economist, a wealth manager and a regular visitor to The CGP. Kent will tell you where the economy is -at, he'll explain China's response to the Biden administration's $18 billion tariff announcement and why gas prices are so volatile in California. See omnystudio.com/listener for privacy information.

In this Mastermind style podcast episode of the Aftermarket Radio Network's Town Hall Academy, host Carm Capriotto discuss the significance of training, customer loyalty, and the challenges of business expansion. Matt Wagg, AJ Neely, and John Long share their experiences investing in their teams' development, creating memorable customer experiences, and the personal growth required for successful leadership. They also delve into the complexities of scaling from a single shop to multiple locations, discussing the importance of readiness, strategic planning, and learning from both successes and failures in the expansion process. Matt Wagg, Accelerated Diagnostics and Automotive, Bennington, NE AJ Nealey, Nealey Auto and Tire  5 Locations, Edgewater, Deale, Owings, Pasadena and Rockville, MD John Long, Total True Automotive 3 Location MSO, Shertz, and New Branfels, TX Show Notes: Watch Full Video Episode Experience of first-time attendees at Vision 2024 conference Creating memorable experiences for customers Investment in training and its impact on team loyalty and development Personal and professional growth, challenges, and resilience Intentional leadership and instilling core values in team members Challenges and opportunities of business growth Considerations and challenges of expanding from one automotive repair shop to multiple locations Transition from one to two locations and the feelings and challenges associated with it Impact of the pandemic on plans for expansion and the need for preparation Acquiring new locations and ensuring a smooth transition for employees TIME STAMPS Matt Wagg's journey (00:00:39) Matt Wagg shares his journey into the shop business, including his business plan and speaking at a college. AJ Neely's experience with the podcast (00:01:08) AJ Neely discusses his experience with the podcast and his approach to business. Earning customer loyalty (00:05:14) The panel discusses the importance of earning customer loyalty and creating memorable experiences. Creating a positive customer experience (00:07:08) The panel talks about creating a positive customer experience and the importance of communication. Unexpected extras for customers (00:10:13) John Long shares examples of unexpected extras for customers, such as giving out stuffed animals and matchbox cars. Investment in training and loyalty (00:13:33) AJ Neely and Matt Wagg discuss the investment in training and the impact on employee loyalty. Significant others attending the conference (00:15:38) Matt Wagg discusses bringing significant others to the conference as part of the training investment. The impact of closing for training (00:15:46) The positive impact of closing for training on staff and customer perception. Empowering employees through training (00:16:45) The importance of empowering employees through training and the impact on customer and employee satisfaction. The importance of operational excellence (00:22:23) The focus on operational excellence, cross-training, and creating a consistent guest...

Join Markus Mooslechner, our host at Space Cafe Podcast, for an enlightening discussion with Georgi Petrov, a senior associate principal at Skidmore, Owings & Merrill, and an adjunct professor at NYU and MIT. Georgi is at the forefront of integrating architectural design with structural engineering to create sustainable habitats beyond Earth. From envisioning the sunrise over Mars to the detailed design of a Moon Village, this episode is a contemplative journey into space habitation and its intricate connection to our lives on Earth.Key Topics Covered:·

SpaceWatch.Global is pleased to present: The Space Café Podcast #103:Join Markus Mooslechner, our host at Space Cafe Podcast, for an enlightening discussion with Georgi Petrov, a senior associate principal at Skidmore, Owings & Merrill, and an adjunct professor at NYU and MIT. Georgi is at the forefront of integrating architectural design with structural engineering to create sustainable habitats beyond Earth. From envisioning the sunrise over Mars to the detailed design of a Moon Village, this episode is a contemplative journey into space habitation and its intricate connection to our lives on Earth.Key Topics Covered:·       

Brian Lee, FAIA is a Consulting Design Partner at Skidmore, Owings & Merrill. Listen in to hear about design ideas an influences in his architectural career.

Luke LeungLuke is a LEED (Leadership in Energy and Environmental Design) Fellow; He is also a Centennial Fellow from The Pennsylvania State University Architectural Engineering Department; Board of Directors for USGBC (United State Green Building Council), Illinois; Chairman of the ASHRAE (American Society of Heating, Refrigeration and Air Conditioning) Committee on “Tall Buildings”; Chairman of the Building Pressure Committee, Chicago Committee on High Rise Buildings; Sustainable Committee with Council on Tall Buildings and Urban Habitat; Part Time Professor at IIT; Member of the Chicago Sister Cities Program with China; MBA from University of Chicago, MS and BAE from Architectural Engineering at Penn State University.Luke Leung is the Director of the Sustainability Engineering Studio for Skidmore, Owings and Merrill LLP. He is the incoming Chair of ASHRAE Environmental Health Committee; Team leader for ASHRAE Epidemic Task Force, Commercial Buildings; Group Leader for LCA and Embodied Carbon, ASHRAE Decarbonization Task Force; National Renewable Energy Laboratory IN2 Incubator Industry Advisor; BOMA Toronto, Health Committee Co-Chair. His work includes Burj Khalifa, the world's current tallest man-made structure; Multiple times “Excellence in Engineering” award from the American Society of Heating, Refrigeration and Air Conditioning Engineers (ASHRAE); Selected projects also include Pertamina Tower (Net Zero Supertall), General Motors Global Headquarters, XiongAn Net Zero Development, Beijing Finance Street, Embassy of Ottawa in Canada, Embassy in Beijing, Lakeside – 55 million sqft low energy development, a LEED Platinum building with the first large scale horizontal wind turbine in the city of Chicago; etc., and has served as a member of the editorial team for the CTBUH guide Natural Ventilation in High-Rise Office Buildings, ASHRAE “Design Guide for Tall, Supertall, Megatall Building Systems”, among other publications.TeamHosted by Kristof IrwinProduced by M. WalkerEdited by Nico Mignardi

Tanner Owings is a trader and competitive powerlifter who is on a mission to connect lifting and trading. Learn how he prepared to trade full-time, his VWAP bounce strategy, the crucial role of the trade review process, and lots more.

In this episode, Pastor Jason sits down with Jonathan and Julie Owings to talk about the new ministry, New Purpose. This is a recovery ministry that is led by the Owings. You hear their testimonies and what to look forward to with this new ministry. Revival Talks is a series of discussions where staff from our church and members of our community sit down and talk about various topics in light of what is going on in our church, our community, and our world.For more information about our church visit us on our website, our Facebook page, and our YouTube.

fWotD Episode 2416: Lever House Welcome to featured Wiki of the Day where we read the summary of the featured Wikipedia article every day.The featured article for Saturday, 16 December 2023 is Lever House.Lever House is a 307-foot-tall (94 m) office building at 390 Park Avenue in the Midtown Manhattan neighborhood of New York City. Constructed from 1950 to 1952, the building was designed by Gordon Bunshaft and Natalie de Blois of Skidmore, Owings & Merrill (SOM) in the International Style, a 20th-century modern architectural style. It was originally the headquarters of soap company Lever Brothers, a subsidiary of Unilever. Lever House was the second skyscraper in New York City with a glass curtain wall, after the United Nations Secretariat Building.The building has 21 office stories topped by a triple-height mechanical section. At the ground story is a courtyard and public space, with the second story overhanging the plaza on a set of columns. The remaining stories are designed as a slab occupying the northern one-quarter of the site. The slab design was chosen because it conformed with the city's 1916 Zoning Resolution while avoiding the use of setbacks. There is about 260,000 square feet (24,000 m2) of interior space in Lever House, making it much smaller than comparable office buildings in Midtown Manhattan.The construction of Lever House changed Park Avenue in Midtown from an avenue with masonry apartment buildings to one with International-style office buildings. Several other structures worldwide copied the building's design. Lever House was intended solely for Lever Brothers' use, and its small size prompted proposals to redevelop the site with a larger skyscraper. The building was nearly demolished in the 1980s, when Fisher Brothers proposed a 40-story tower on the site; afterward, it was narrowly approved as a New York City designated landmark in 1982 and was added to the National Register of Historic Places the next year. In 1997, Unilever relocated most of its offices out of Lever House, and Aby Rosen's RFR Realty took over the building. After SOM renovated the building from 2000 to 2001, Lever House was used as a standard office building with multiple tenants. SOM conducted another renovation in the early 2020s.This recording reflects the Wikipedia text as of 00:58 UTC on Saturday, 16 December 2023.For the full current version of the article, see Lever House on Wikipedia.This podcast uses content from Wikipedia under the Creative Commons Attribution-ShareAlike License.Visit our archives at wikioftheday.com and subscribe to stay updated on new episodes.Follow us on Mastodon at @wikioftheday@masto.ai.Also check out Curmudgeon's Corner, a current events podcast.Until next time, I'm Ivy Standard.

On episode 132 of Welcome To The Winners Circle, Derek Pang and guest co-host Tom Caserto (IG: @tomcaserto) interview Erik Owings (IG: @erikowings; www.Rushfit.com) a Brazilian Jiu-Jitsu black belt since 2006, former professional MMA fighter, health & wellness mastermind, head coach of Mushin Mixed Martial Arts in NYC, and creator of Rushfit and the just released Rushfit 2 with Georges St. Pierre. Here are some of the subjects we touched on: - what he love about his current world  - his mission that guides him in everything he does - origin story to where he is now  - his passion for martial arts - entry into mixed professional martial arts  - what he's learnt about ego - being a gym owner  - manifestation - what motivates him - relationship with fear  - the foundation to his relationships  - advise to people unsure of their next step forward - whether he ever gets tired of training  - greatest life lesson learnt on his path thus far   I hope you guys enjoy this podcast as much as we did. We are all on the same path, The Hero's Journey, just at different points along the way. Thank you so much for listening! Connect with us on Instagram: WTTWC Podcast: @wttwc Derek Pang - @pangyoga Tom Caserto - @tomcaserto https://www.welcometothewinnerscircle.com

Partnerships between advisors, CPAs, and attorneys should be a natural fit because their roles all involve handling the flow of client assets. But just because they should fit together doesn't mean they always do fit together. On this Elementality, Abby talks with Kent Owings of Ironstone Financial about what he does to find success as he works with other professionals.

Give us about fifteen minutes a day, and we will give you all the local news, local sports, local weather, and local events you can handle.   SPONSORS: Many thanks to our sponsors... Annapolis Subaru, the SPCA of Anne Arundel County,  Solar Energy Services, Alpha Engineering, and the Hospice of the Chesapeake. Today... An Owings man walking along the road was killed in hit-and-run in Lothian. The Annapolis Rotary's Crab Feats is Bay Responsible. Pickleball is taking over the world and there is a new facility at the mall--Ball at the Mall. Raising Cane's has been raising stores in the area, but Anne Arundel needs to wait until September. And of course, some pod news too! DAILY NEWS RECAP LINK: https://forms.aweber.com/form/87/493412887.htm Back with her weekly Annapolis After Dark is BeeprBuzz. She'll keep you up to speed on all of the fantastic live music we have in the area! And as usual, George from DCMDVA Weather is here with your local weather forecast! Please download their APP so you can keep on top of the local weather scene! The Eye On Annapolis Daily News Brief is produced every Monday through Friday at 6:00 am and available wherever you get your podcasts and also on our social media platforms--All Annapolis and Eye On Annapolis (FB) and @eyeonannapolis (TW) NOTE: For hearing impaired subscribers, a full transcript is available on Eye On Annapolis

On the Season 4 premier of Concrete Credentials, Gregg is joined by guests Yasemin Kologlu and Eric Long from Skidmore, Owings & Merrill. The firm has been responsible for some of the most significant architectural and engineering achievements in modern history. In their conversation, Yasemin and Eric discuss the work they and their colleagues at SOM are doing to transform the industry's response to the climate crisis. This discussion explores the growing role architects, engineers, and other industry professionals have in researching and executing on sustainability goals and initiatives in the construction industry. 

Wood has been perhaps the most common material for buildings for millennia, but innovations in its application are bringing new opportunities and advantages for working with this sustainable material. Structural applications of mass timber are proliferating in types and scales. Factory assembly of wood components can produce stronger elements in designed architectural shapes. To find out more about the characteristics and benefits of new uses of wood for infrastructure, we talk with Eric Long, Structural Engineering Partner at Skidmore, Owings & Merrill in San Francisco, who leads the firm's West Coast Structural Engineering practice.

Rob DeMillo – Chief Technology Officer at Skidmore, Owings & Merrill is here to explain the nuances of digital twins and how they relate to digital models and what's important from a developers point of view. YouTube TV may have the rights to show NFL Sunday Ticket to home users in the US, but if you go to a bar, the games will still come from DirecTV. We explain the licensing rules around this deal.Starring Tom Merritt, Sarah Lane, Rob DeMillo, Roger Chang, Joe.Link to the Show Notes. Become a member at https://plus.acast.com/s/dtns. Hosted on Acast. See acast.com/privacy for more information.

The Pirates are in the midst of a 7-game losing streak. We talk about how and why it's happening, who the most disappointing player has been this season and Chris Owings being called up today. 

On today's live pregame edition of Locked On Pirates, host Ethan Smith talks about the call-ups of Chris Owings and Luis Ortiz, highlighting how Owings fits into fixing the defensive issues in the middle infield and what to expect from Luis Ortiz(briefly, more on Tuesday). Also, the Pirates had a winless week to begin May and welcome a surprisingly hot Rockies team that they manhandled in Colorado. Can they end their 7-game losing streak against a team they've more than proven they can beat? All of that and more on today's episode of Locked On Pirates.  For parts that fit, head to eBay Motors and look for the green check. Stay in the game with eBay Guaranteed Fit. eBay Motors dot com. Let's ride. eBay Guaranteed Fit only available to US customers. Eligible items only. Exclusions apply. This episode is brought to you by FanDuel Sportsbook, Official Sportsbook of Locked On. Make Every Moment More. Visit Fanduel.com/LockedOn today to get started. FANDUEL DISCLAIMER: 21+ in select states. First online real money wager only. Bonus issued as nonwithdrawable free bets that expires in 14 days. Restrictions apply. See terms at sportsbook.fanduel.com. Gambling Problem? Call 1-800-GAMBLER or visit FanDuel.com/RG (CO, IA, MD, MI, NJ, PA, IL, VA, WV), 1-800-NEXT-STEP or text NEXTSTEP to 53342 (AZ), 1-888-789-7777 or visit ccpg.org/chat (CT), 1-800-9-WITH-IT (IN), 1-800-522-4700 (WY, KS) or visit ksgamblinghelp.com (KS), 1-877-770-STOP (LA), 1-877-8-HOPENY or text HOPENY (467369) (NY), TN REDLINE 1-800-889-9789 (TN) Learn more about your ad choices. Visit podcastchoices.com/adchoices

On today's live pregame edition of Locked On Pirates, host Ethan Smith talks about the call-ups of Chris Owings and Luis Ortiz, highlighting how Owings fits into fixing the defensive issues in the middle infield and what to expect from Luis Ortiz(briefly, more on Tuesday). Also, the Pirates had a winless week to begin May and welcome a surprisingly hot Rockies team that they manhandled in Colorado. Can they end their 7-game losing streak against a team they've more than proven they can beat? All of that and more on today's episode of Locked On Pirates. For parts that fit, head to eBay Motors and look for the green check. Stay in the game with eBay Guaranteed Fit. eBay Motors dot com. Let's ride. eBay Guaranteed Fit only available to US customers. Eligible items only. Exclusions apply.This episode is brought to you by FanDuel Sportsbook, Official Sportsbook of Locked On. Make Every Moment More. Visit Fanduel.com/LockedOn today to get started.FANDUEL DISCLAIMER: 21+ in select states. First online real money wager only. Bonus issued as nonwithdrawable free bets that expires in 14 days. Restrictions apply. See terms at sportsbook.fanduel.com. Gambling Problem? Call 1-800-GAMBLER or visit FanDuel.com/RG (CO, IA, MD, MI, NJ, PA, IL, VA, WV), 1-800-NEXT-STEP or text NEXTSTEP to 53342 (AZ), 1-888-789-7777 or visit ccpg.org/chat (CT), 1-800-9-WITH-IT (IN), 1-800-522-4700 (WY, KS) or visit ksgamblinghelp.com (KS), 1-877-770-STOP (LA), 1-877-8-HOPENY or text HOPENY (467369) (NY), TN REDLINE 1-800-889-9789 (TN) Learn more about your ad choices. Visit podcastchoices.com/adchoices

Welcome to Spinning Out -- We talk to artists about their favorite albums and go on wild tangents. Today we're talking with Henry Owings of Chunklet. We talked about Pylon's 1983 album CHOMP. We also talk about the true spirit of DIY & the art of music vs. music as commerce. Henry recently released two books, Plus One Athens and Plus One Atlanta, which chronicles show flyers and stories from both scenes over a 50 year period. I would highly recommend it for anyone interested in the history of music in the southeast. https://www.chunklet.com/product-category/books/ Henry has been releasing zines and albums under the name Chunklet since 1993 and has also worked as a graphic designer for Numero Group, Light in the Attic, and so many others. He's a tireless archivist and someone who truly cares about preserving the history of music in the southeast. Subscribe to our Patreon here: www.patreon.com/spinningoutpod Follow us on social media -- twitter and instagram (@Spinningoutpod)

In episode 90, Coffey talks with Sarah Diegnan about the systems used to create exceptional customer experiences.They discuss the correlation between the customer journey and customer experience; all the departments that take part in a customer's journey; the importance of a customer-centric approach for product development; effective client segmentation; how user expectations have changed; setting up actionable metrics for engagement; the current role of AI in customer experience and what to expect in the future; and how leaders can adapt the customer journey to enhance employee engagement.Good Morning, HR is brought to you by Imperative—premium background checks with fast and friendly service. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com. If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com. About our Guest:Sarah Diegnan is ChartHop's VP of Customer Experience. After leading complex implementations at Acuity Brands, Opower, and Oracle, she brings operational excellence to creating and delivering a world-class customer experience for all of ChartHop's customers. She is an expert in leading a customer journey, partnering with customers from the first moments of onboarding through successful execution of all account goals -- making sure customers are getting the most out of ChartHop. In addition to her SaaS experience, Sarah was a practicing structural engineer at Skidmore, Owings and Merrill and worked for the commercial real estate developer, Tishman Speyer. Sarah holds a BS in Civil Engineering from Bucknell University, an MS in Structural Engineering from Stanford University and an MBA from UC, Berkeley, Haas School of Business. Sarah lives in San Francisco with her wife and two very active sons.Sarah Diegnan can be reached at https://www.charthop.com/About Mike Coffey:Mike Coffey is an entrepreneur, human resources professional, licensed private investigator, and HR consultant.In 1999, he founded Imperative, a background investigations firm helping risk-averse companies make well-informed decisions about the people they involve in their business.Today, Imperative serves hundreds of businesses across the US and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies.Mike has been recognized as an Entrepreneur of Excellence and has twice been named HR Professional of the Year. Additionally, Imperative has been named the Texas Association of Business' small business of the year and is accredited by the Professional Background Screening Association. Mike is a member of the Fort Worth chapter of the Entrepreneurs' Organization and volunteers with the SHRM Texas State Council.Mike maintains his certification as a Senior Professional in Human Resources (SPHR) through the HR Certification Institute. He is also a SHRM Senior Certified Professional (SHRM-SCP).Mike lives in Fort Worth with his very patient wife. He practices yoga and maintains a keto diet, about both of which he will gladly tell you way more than you want to know.Learning Objectives: 1. Explain the relationship between the customer journey and customer experience and identify the key touchpoints.2. Analyze the importance of a customer-centric approach for product development and describe effective strategies for client segmentation.3. Gain knowledge on how leaders can adapt the customer journey to enhance employee engagement.

More with economist and financial expert Kent Owings including the impact of the massive Meta layoffs and how that will impact the economy. Also, the recent drop in the price of oil and why if it gets too low it can become problematic.See omnystudio.com/listener for privacy information.

Kent Owings is an economist and financial expert along with being the founder of Ironstone Financial. He joins the program for two segments this week. Here, he'll explain how and why the SVB collapsed and the probability of it happening to another bank. He also shares his take on whether or not the U.S. banking system is healthy.See omnystudio.com/listener for privacy information.

In French in this CDA S4#38 (monday online), "Research and interdisciplinarity" a resum in French by Anne-Charlotte of the interview in English with Eric Long / Skidmore, Owings & Merrill / SOM architecture office. In English in the CDAS4#39 (wednesday online), "A fantastic space " an itv in English with Eric Long, SOM Partner.En français dans le CDA S4#38 (lundi en ligne), "Recherche et interdisciplinarité" le résumé en français par Anne-Charlotte de l'interview en anglais avec Eric Long / Skidmore, Owings & Merrill / SOM agence d'architecture. En anglais dans le CDAS4#39 (mercredi en ligne), "Un espace fantastique " une itv en anglais avec Eric Long / Skidmore, Owings & Merrill / SOM, partenaire.___L'agence d'architecture Skidmore, Owings & Merrill (SOM) a vu le jour en 1936, lorsque Louis Skidmore et Nathaniel Owings se sont associés à Chicago. Un deuxième bureau a été ouvert à New York l'année suivante. En 1939, le partenariat adopte son nom actuel avec l'ajout d'un troisième membre, l'architecte et ingénieur structurel John O. Merrill. Depuis, l'agence est devenue l'une des plus prestigieuses des Etats-Unis.Dans ce numéro de Com d'Archi, nous résumons l'interview de l'associé de l'agence Eric Long, ingénieur de structures, qui témoigne sur son parcours et sur le travail exceptionnel qui est mené en Californie, notamment à l'agence de San Francisco de SOM en matière de recherche et d'innovations. Une interview à découvrir dans le numéro en anglais. Cette généreuse interview a été enregistrée le 3 janvier 2023 dans l'agence de San Francisco, sans interprète (ce qui aurait été plus confortable). En dépit de cela, il en ressort un élan remarquable, propre à cette agence qui oeuvre sur de très grands projets certes, mais laquelle n'oublie aucunement que la ville est à transformer face aux nombreux défis climatiques ! Bien au contraire.Image teaser BioBrick © Brooks Freehill - SOMRéalisation son : Julien Rebours____Si le podcast COM D'ARCHI vous plaît n'hésitez pas :. à vous abonner pour ne pas rater les prochains épisodes,. à nous laisser des étoiles et un commentaire, :-),. à nous suivre sur Instagram @comdarchipodcast pourretrouver de belles images, toujours choisies avec soin, de manière à enrichirvotre regard sur le sujet.Bonne semaine à tous ! Hébergé par Acast. Visitez acast.com/privacy pour plus d'informations.

Economist Kent Owings is no stranger to KMJ and The CGP. He returned to the program to offer his expertise on how a new Congress may or may not affect the economy, the ongoing issue of gas prices relative to how oil is trading on Wall Street and the potential for a major move by the Fed.See omnystudio.com/listener for privacy information.

Sarah Diegnan is ChartHop's VP of Customer Experience, after leading implementations at Acuity Brands, Opower and Oracle, she brings operational excellence to creating and delivering a world class customer experience for all ChartHop's customers. She is an expert in leading a customer journey, partnering with customers from the first moments of onboarding through successful execution of all account goals, making sure customers are getting the most out of CharterHop. In addition to her SaaS experience, Sarah was a practicing structural engineer at Skidmore, Owings and Merrill, and worked for the commercial real estate developer, Tishman Speyer.   Questions   Can you share a little bit about your journey, how you got to where you are today? What catalyst got you into the customer experience journey? And just a little bit about who you are in your own words? Could you tell us a little bit about your company ChartHop and what is the service or product that you provide? What is your view on the customer journey through an HR lens. And how do you think EX impacts customer outcomes, the ins and outs of a customer health score? Are there any emerging trends that you've seen in the CX space, in the employee experience space that you think organization should really be paying greater attention to or tapping into as we embark on our new year? Could you share with us what's the one online resource, tool, website or app that you absolutely can't live without in your business? Now could you also share with us maybe one or two books that have had a great impact on you, it could be a book that you read a very long time ago, or even one that you read quite recently, but it surely has created an impact maybe had great value in your leadership delivery and you just really would love to share it with us. Could you share with our listeners what's the one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. Where can listeners find you online? In times of adversity or challenge, do you have a quote or saying that you tend to revert to, it kind of helps to get you back on track or get you back refocused if for any reason you get derailed.   Highlights   Sarah's Journey   Me: Now, we always like to give our guests an opportunity to share with us in their own words, a little bit about their journey, how you got to where you are today? What catalyst got you into the customer experience journey? And just a little bit about who you are in your own words?   Sarah shared that sometimes she likes to say that she has a bit of a meandering path to where she is today. But she thinks that's actually something that is common amongst customer experience professionals is it takes a lot of different skill sets and she thinks you can build those at a lot of different areas. And so, she started her career as a structural engineer, was something that she always wanted to be when she was a little kid, people would ask, what do you want to do, and she wanted to design buildings, she wanted to design skyscrapers.   And so, that is what she did, she set out to do it, and she went to school, she went to engineering school, and she loved it, she really did. And she thinks architecture and buildings will always have a very, very special place in her heart. However, what she started realizing when she hit about year 4, year 5, being a structural engineer is that it's a very narrow piece of a we'll call it building lifecycle, very, very narrow.   And she had the fortune to work with a project manager who was representing the owner, and she really had purview of the whole project, sort of end and all the pieces coming together to build these amazing buildings. And she had lunch with her and said, “I would like to do your job, can you tell me how to do it?” And one of the first things she said was, “Well, I went to business school, because you need to learn the business side of the business or of buildings.” She was like, great. So, she did that, she went to business school and coming out of business school, she thought working in real estate development was the place for her.   She did that for a couple years, and again, realized it was still a little too narrow in a lot of ways. And living in the Bay Area, it's really easy to get the start-up itch, you sort of look around, and tech is everywhere. And she had the fortune of literally running into a friend, running in Golden Gate Park in San Francisco. And she said, “You need to talk to my sister. She is at a start-up and they're selling commercial lighting controls and they need an engineer who understands buildings, building operators, engineers.” And she said, “You know what, I know that person, that person is me.” And that was her very first job. We called it project operations and this was a long time ago. But it was customer experience.   It was the start of customer experience, and it was sort of the start of her journey to where she is today. ChartHop is her fourth start-up and throughout her career, she's sort of grown into taking on more and more teams and have gotten to a point today where she leads all of customer experience at ChartHop, and that includes professional services, their customer success team, their technical support team, and their account management slash renewals team.   So, sort of a crazy story how she got here, but the reality is, it's working with customers that she loves. It's the project management and the operational piece and she's sort of grown that throughout the years as an engineer, as a real estate professional and now as a tech professional.   About ChartHop and What Service or Product Does ChartHop Provide?   Me: Amazing. So, Sarah, you are at a company called ChartHop and for those of our listeners that don't know what ChartHop does, could you tell us a little bit about your company and what is the service or product that you provide?   Sarah stated that it's a great question, she's happy to talk a little bit about it. So, ChartHop is really transforming the way companies think about managing and supporting their people. So, what that means is, they can take people data from all your different systems, so your HR system, your talent acquisition, system equity, and put it all in one place.   And the thing that makes ChartHop really special is that it's not just for HR professionals, or it's not just for the CEO, it is truly for every single person at the company, your individual contributors, all the way through to your CEO. And the reason why that's so important is because what you're doing is you're creating a very transparent organization; you're creating a one stop shop for everybody in the organization to get all the information that they need.   If you're an individual contributor, it's really all the information that you need to understand and navigate the organization, or someone in her role, it gives her the ability to look in one place to understand everybody in her organization, where might they be on a vesting schedule? How long have they been at ChartHop? What has their performance look like over the years?   And so, it's, it's really designed to create a transparent organization. It's designed to make sure that leadership is making good decisions, especially when we start thinking about DEIB in the workplace. And one of the key attributes is really, it's for everyone at a company, not just the HR team.   Views on the Customer Journey – How Does EX Impact Customer Outcomes – Ins and Outs of a Customer Health Score   Me: So, HR plays a very important role in an organization. And I'd love for you to maybe take a few minutes and discuss with us your view on the customer journey through an HR lens. And how do you think EX impacts customer outcomes, the ins and outs of a customer health score?   Sarah shared thar those are all great questions. And she thinks part of what attracted her to ChartHop was this sort of, she'll call it intersection of HR and or employee experience and customer experience. Like most people that are listening to this podcast, if you're managing and leading a customer experience team, it probably means that you are leading a pretty big team. When you're talking about services in an organization, it's human capital. If robots could do our jobs, if a health score, which she'll get into in a minute, was just two plus two is four, we wouldn't be here.   And so, you have to take care of your people and she thinks that's first and foremost why EX and CX are in a lot of ways the same thing, and they influence each other. She thinks time and time again, we've learned that happy employees, employees that understand the mission, employees that are driven by that mission, are going to be your highest producers, and they're going to be the most productive.   And if you think about putting that motivated, high performer on a call with your customer, that's infectious, absolutely infectious. That motivation and that desire to drive value with the customer is going to translate every single time. And so, it is so important as CX leaders to really be thinking about that. And really thinking about how to engage your team, not just in, “Hey, these are the metrics, we need to hit as a company,” or “Hey, this is what you need to do with your customers.” But really investing time, investing professional development, and really thinking about the employee experience, because it is going to translate.   She also thinks one of the interesting things she's been able to do at ChartHop is really work closely with head of HR and think about how the employee experience is truly also how we think about a customer journey. If you think about those magic moments for a customer journey, there's onboarding and implementation, you have to nail that, you have to have customers coming out of that phase of the journey, and just feeling so excited and so pumped that they bought ChartHop and that they're using ChartHop, that's the same thing you want your employees to feel when they're coming out of onboarding, internal onboarding, you want them to feel so excited, you want them to feel so empowered. You want them to understand what they're doing at ChartHop.   And so, you can really see the overlap, and this is something she's worked really closely with their head of HR at ChartHop to make sure that they are tracking together so to speak. When you start thinking about driving adoption for customer journey, that is the exact same as working with someone on your team on what their professional development is. You chart out someone's professional development the exact same way you're going to chart out a customer's objective planning with you.   And so, really thinking about all of those things and making sure that they're aligned. And one of the questions asked also was to talk a little bit about health score. She thinks health scores are absolutely fascinating. And also, just really where you get to sort of like, leave your fingerprint, your true unique fingerprint on how you think about your customer base. She mentioned this before, two plus two is four, that's great and she's sure all the professionals out there could put together a really, really smart mathematical equation to take you to the number of support tickets, bugs, time to launch, outcome of a use case and sort of put a number together and come out with a magic number at the other end.   But that doesn't really capture everything that goes into customer health. It is truly an art and a science. And she thinks science is really important, it is important to calculate that number, that magic number that says, “Hey, if they're above 80%, they're happy, below 80% they're yellow, below 30% they're red.”   Great, so we have a stoplight. But what is the customer saying to you on the phone? What is the customer bringing to you in your weekly calls? What is the customer saying during quarterly business reviews?   That's going to be a different level of understanding of how happy that customer is.   And one example that she gives a lot to her team is just thinking through if you have a customer who is really excited about working with you on beta features, or alpha features, and it's like, “Hey, I want to be there, I want to test it with you.” Then if you're basing their health solely on sort of like number of bugs, it's not going to look pretty.   But if that customer is signing up for it, and excited about it, then there's a different overlay that you need to put on that customer. And so, she really truly thinks it's an art and a science of how you think about health score.   And again, just to sort of come full circle, it's the same exact thing with employees.   You can't just look at one dimension, humans are multi dimension, and you have to look at a lot of different factors to really assess. Is this person a flight risk or are you going to keep them for another couple of years. And so, it's really thinking about things both from just a pure human perspective and from a numbers.   Me: Brilliant, awesome, thank you for sharing all of that Sarah, great insights and nuggets as it relates to HR customer experience, the health score, integrating all of that looking at the human dimension is so, so important if you really want to create a strong culture.   Trends Emerging in 2023 as it Relates to Customer Experience and Employee Experience   Me: Now, you've been in the customer experience space for quite some time. And I just wanted to know, as we exit one calendar year and jump into another, are there any emerging trends that you've seen in the CX space, in the employee experience space that you think organizations should really be paying greater attention to or tapping into as we embark on our new year?   Sarah shared that this is such a great question. And something she's been definitely thinking a lot about, especially as she's sure most people are doing this too, going into planning, going into next year's fiscal planning. She thinks it's a couple of things. And she's used this word before, and so she doesn't want to overuse it, but it's relevant, is transparency.   If she thinks about the CX organization and just employees in general, they're sort of demanding, she thinks that's the right word. They're demanding more transparency.   We've seen a lot about pay transparency and really posting pay scales. And that ripples through all parts of the organization, it's not just pay, it's truly transparency in who reports to who and what are people working on and what deals are closing. And so, she thinks that's a really big trend that folks need to take a step back and make sure that they're being as transparent as possible with their employees.   She thinks that also leads true because of the remote environment. She knows a lot of companies ChartHop is one of them, they're still remote and so really focusing on transparency to her also means focusing on communication, sort of overly communicating with your employees, making sure they truly understand what we're all doing right, what direction are we pointed at, what is our mission? What should we be thinking about day in and day out.   And she thinks that that actually also is something that she's thinking about with their customers. Transparency with their customers looks a little bit different but it's something that she's continuing to see and think about.   Every one again, this goes back to sort of the human nature, like humans have different ways of learning and that is something that she's hearing customers really sort of demand again, use that word demand from us right now, as customer success professionals is customers want to learn how they want to learn.   And what she means by that is she actually truly spoke to a customer this morning, that was like, “Hey, your CSMs are great. But I sort of want to figure some of the stuff out myself. I want to read a help article.” She has other customers say to her, “I want more videos. I want more in app communication.”   And she sort of feels like all of that is about communication, all of that is about transparency, all of that is about sort of meeting people where they are. And so, she thinks that's a big trend to be thinking about as you're thinking through your customer journey for your specific product is all the different ways to communicate with your customer. And a not be annoying.   So not to be annoying, but just sort of meet the customer where they're at, like, “Hey, if you want to read something, here's the link to the doc, if you want to see a step by step video, here's driving to you're learning centre.” And so, that's a big trend that she's seeing right now is customers really wanting to choose their path and sort of choose how they want to learn about your product.   Me: It's interesting you said that because I actually attended a Customer Success Conference in Washington in October, and I sat in a session where they spoke about community and more organizations building out their community pages on their websites where if you do have an issue, you don't actually have to get in touch with the company because the community can help you because other people have had similar issues, and I thought that was so brilliant that if we could really get more of that.   When I think about my own devices, like even my Apple computer or my phone, if there's something wrong or something I'm not sure about, I automatically go to Google. And usually, Google populates based on the SEO, the Apple community comes up like in the first two or three resolution options that Google provides you with and 9 out of 10 times someone else has had that issue, and the answer is right there waiting for you. So, I totally get when they say they want to have the opportunity to be able to fix it on their own.   Sarah shared that she loves that. She thinks community is so important. She also thinks that that's where you get really cool thought Leadership. You get folks that are using your product in ways that you had no idea, you're like, wow, she would get on the phone with customers and be like, “Wow, that was super clever. I never thought about doing it that way.” And so, she loves the concept of a community, and we can all learn from our peers in so many ways. She loves that.   App, Website or Tool that Sarah Absolutely Can't Live Without in Her Business   When asked about an online resource that she can't live without in her business, Sarah stated that that's such a great question. So, first and foremost, she do have to say it is that again, she mentioned this a couple moments ago is that part of her job description is leading a large team, it's just always what it's like in a customer experience organization. So, to be totally true, ChartHop has really changed how she manage teams. And so, she'd say that's tool number one. Even at some point, if she were to leave, she would definitely advocate for that platform. It helps her navigate so many things with her team that it's so important.   She thinks number two, is video conferencing. She knows that there is Zoom fatigue in the world, she truly appreciates it, and she feels it. But being face to face with your customer is priceless. It is so hard to pick up on tone in an email, it's so hard to really convey what you're trying to say without having that face to face and with so much less travel, that is so critical. You have to put a face to a name, that's how you build relationships and build rapport.   And then the last one she's going to say, which goes back to her very nerdy engineering days because she at her core, she is an engineer is really Excel or Google Sheets. She uses Excel all the time, it's what she needs to run her business.   Me: Brilliant, brilliant Excel is a very powerful tool.   Sarah agreed absolutely, people don't get as jazzed about it, but she does, it's truly her go to.   Books that Have Had the Biggest Impact on Sarah   When asked about books that have had an impact, Sarah shared that she has one in mind that she read probably about 8 years ago, and she recently reread it, because their CEO loves it as well. And so, he had all the executive team read it, it's called The Five Dysfunctions of a Team: A Leadership Fable, the title of it is so great. It's by Patrick Lencioni. It's so great, because it's transferable both from a leadership team perspective, but also from a CX perspective.   And so, what she means by that is, the whole concept of the book is that there is a first team, and your first team is not who you think it is, a lot of people think that your first team are the people that report to you. And the concept is that that's not actually true. Your first team are your peers in the organization and the reason why it's your peers is because together you are a matrix. You're a matrix organization, and together, you all need to work to reach the ultimate company goal, not your own goal, it's not like “How does Sara reach her goals across customer experience?” No, no, no, it's how do we, as an executive team work together to reach our goals as a company?   And so, it's really this concept of you have to have a common goal number one, and like, your team goal can't outshine the common goal. And the reason why she likes it for customer experience, as well and it's something that she drives with her leadership team, is they are a matrix environment, they have four separate teams that report to her, but together, these four teams need to work together for the one common goal of creating the absolute best customer experience for their customers.   And so, if that is what we're keeping in mind, if truly every single day we show up and say our goal is to provide the best customer experience to our customers, then the right thing to do is very easy, or who does what becomes very clear. And so, it's a book that really resonates with her, and she recommends, it's a very quick read. And she recommends it as both a CX professional, but also just as you're continuing to sort of move up the ladder as you think about working across teams as well sort of cross functionally, it's an absolute great read.   Me: Very nice. So, we'll definitely have the link to that book in the show notes of this episode. While you were explaining what the book was about in summary, especially the example you gave off, one person's goal should not outshine the overall goal of the company. I thought of football, I guess because we're in World Cup season now. And I said to myself, one person's goal cannot outshine the overall team's goal, which is to win the game.   Sarah agreed, exactly. So, she coaches her two boys' soccer team. They call it Soccer, Football. There are some really great football soccer commercials happening now by the way.   And it's so true, it's something that she really talks to the kids about from a young age, both when you score a goal and when the team scores against you, it's not the goalie's fault, it went through every single player before it got to the goalie. And same concept, the person who scores it touched a lot of feet before it got to that person that eventually put the ball on the back of the net. So, you are exactly right. She is a sports nerd. Same concept, so she loves it.   Me: That just popped in my mind a while ago, I was like wow, it's such a simple statement. But it's so profound and you everybody kind of has that mindset in an organization, I think the employee and the customer experience can be phenomenal.   What Sarah is Really Excited About Now!   When asked about something she's really excited about, Sarah shared that that's a really great question. So, she'll give two answers. Personally, what she's working on, she's a member of an organization, it's a women's networking organization. And they meet once a month with a peer group, is actually interesting, this is now becoming a theme, a peer group. So, other women who are at her same level and sort of going through sort of the same things and they're all in the same macro environment.   And so, even if maybe some of them are not customer experience professionals, they're marketing professionals, most are in the start-up environment. But it's something that she's really embracing. And each month they meet and we all bring to the table something that they're facing or something that they're thinking about or challenge that they're going through with the company, and really working on being reflective, that is something that she's working on is, when you are in it every day with customers, you sort of create this world where you're sort of go, go, go, go go.   And she thinks that a little bit more reflection is always really good. And so, that is something that professionally she's working on is sort of taking those, it's only two hours once a month, but really taking the time to reflect like, sort of prepare for those meetings and sort of reflect on herself.   And then for her team, this might sound a little funny, but she's actually right now, hiring a new leader for the for the customer success team. And she's so excited to partner with this new leader because the customer success managers at ChartHop are absolutely phenomenal, truly phenomenal. And she's excited to get a leader in seat that is really going to work with them, both from a professional development standpoint, and also just a process perspective but really dive in and take that team to the next level. And so, that's really her focus is just finding and hiring such an amazing leader for an amazing team.   Where Can We Find Sarah Online   LinkedIn – Sarah Diegnan   Quote or Saying that During Times of Adversity Sarah Uses   When asked about a quote or saying that she tends to revert to, Sarah stated yes, that's a good one. One of the things she thinks about is, and the folks out there listening, and the customer experience org can sort of relate to this is that some days you show up and you have a list of things to do and none of those things get done. Because at the end of the day, we are going to follow the lead of our customers, and so, if a customer needs to talk to her, she's going to drop everything to talk to that customer and she's sure every single person that's listening does the same exact thing.   And so, in the moments when she's thinking to herself, “Wow, I am buried. Like, how am I going to get all of this done?” She goes back to something that her mom would always say to her, “It'll all get done, Sarah, it will all get done.” And it's something that she thinks about a lot. How it all gets done is sort of in the background, it's truly just believing in yourself, and believing that you're going to figure it out and having that confidence that as her mom would say, “It's all going get done, Sarah, it's all going to get done.”   Me: Thank you so much for sharing Sarah, for taking time out of your very busy schedule to hop on this podcast, have this great conversation, give our listeners greater insights as to what they can do, what they can improve on, what are some of the emerging trends that you've seen, the fact that we need to be more transparent, we need to be more collaborative. Some of the different applications that you've used and are continuing to use to enhance your work that you do daily to improve your productivity as well as to get your job done. And of course, working towards the overall goal which is to create that magical experience for your customers at ChartHop.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners   Links The Five Dysfunctions of a Team: A Leadership Fable by Patrick Lencioni   The ABC's of a Fantastic Customer Experience   Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Doug and Luke spoke about the skill sets that leaders need to develop to create a successful future. Keeping people content, implementing change, and transforming the company are just a few of the problems that leaders must overcome. A lot of leaders don't have a clear plan for achieving these objectives. Understanding the many responsibilities you have as well as what other leaders are doing to advance their teams will help you become a great leader. Learn more at https://www.abilitie.com/ (https://www.abilitie.com/) Doug partners with business leaders to strategically optimize their contract costs and would like to offer you the Most Incredible Free Gift Ever just for saying 'Maybe.' Find all of Doug's content at https://terminalvalue.biz/ (https://terminalvalue.biz) Apple Podcasts: https://podcasts.apple.com/us/podcast/271-the-secrets-of-leading-into-the-future-with-luke-owings/id1531925530?i=1000584645846 (https://podcasts.apple.com/us/podcast/271-the-secrets-of-leading-into-the-future-with-luke-owings/id1531925530?i=1000584645846) Spotify: https://open.spotify.com/episode/5qiTSTcoXgejkyHipADLIF (https://open.spotify.com/episode/5qiTSTcoXgejkyHipADLIF) YouTube: https://www.youtube.com/watch?v=kegSLwbP01o (https://www.youtube.com/watch?v=kegSLwbP01o) Terminal Value: https://terminalvalue.biz/captivate-podcast/the-secrets-of-leading-into-the-future-with-luke-owings/ (https://terminalvalue.biz/captivate-podcast/the-secrets-of-leading-into-the-future-with-luke-owings/)

Summary: Welcome to another great episode of Startup Junkies!   On this episode, hosts Caleb Talley and Jeff Amerine sit down with Luke Owings, VP of product at Abilitie, a leadership development company that provides team-based simulations. In 2020, Luke left his corporate job and decided to lean into his mosaic career, pulling together a disparate set of experiences to create a fulfilling and impactful picture of work. Throughout the episode, Caleb, Jeff, and Luke discuss the history behind Abilitie, how Abilitie is influencing education, and Abilitie's vision for the future.   Show Notes: (1:12) Introduction to Luke (6:10) How Being an Athlete Affected Luke's Career (9:26) About Abilitie (12:40) Driving Change in How Education Is Delivered (16:35) Bringing Faculty to the Table (19:57) What's Next for Abilitie (22:12) Advice to Younger Self (23:14) Closing Thoughts   Links: Caleb Talley Jeff Amerine Luke Owings Abilitie   Quotes: “With tools like ours, we run our entire MBA virtually to create an accessibility that never existed in the past, and of course there's the pricing accessibility as well.” - Luke Owings, (13:40)   “What we strive to do when we create our cohorts and our classes, is to have some diversity. So, the entrepreneurs are one group we have in there, and we also like to have some people who are transferring from one thing to another.” - Luke Owings, (14:58)   “From our faculty perspective, we opt toward practitioners, people who have been there, people who have experience...who are coming together and saying, ‘I learned a ton over the years. I want to help the next generation.'” - Luke Owings, (16:58)   “Our goal is to grow. Our goal is to continue to create an opportunity for people to have conversancy in the language of business connections around the world and confidence in how they build and run their company.” - Luke Owings, (20:33)

In today's episode, I'm talking with Luke Owings. This episode is all about investing in leadership and professional development opportunities for your employees. I'm excited to dive into this one, so if you're running a business or working out a business and wondering how much should we invest in our people, how should we think about these expenses? What's the ROI that I would get out of investing in professional development? Nurturing leaders? That is the topic of today's conversation. Joining me in the discussion is Luke Owings, he's the VP of product over at a company called Abilitie, which is a leadership development company that offers many MBAs virtually and business simulations, which sounds cool! They help senior executives build their leadership skills so we're going to dig into leadership development. Find episode show notes, podcast blog recaps, and the best SMB news & tips on The Manual! Watch video highlights on Youtube here. Follow Chris Ronzio for more business insight. Learn more about Trainual, the world's top Business Playbook™ software. --- Send in a voice message: https://anchor.fm/processmakesperfect/message

Norma Sklarek (1926-2012) had many “firsts”. She was often credited at the start of her career as the first Black Women architect to be licensed in the United States. That distinction actually goes to Beverly Greene – Norma was the 3rd. But it didn't matter. Young Black girls read her name in the likes of Ebony Magazine – a staple publication in Black households at the time – when she was included in their 1958 article on “Successful Young Architects.” As more and more discovered her career, she became their role model. Born in 1926, in Harlem, Sklarek was the only child of Walter Ernest Merrick, a doctor, and Amy Merrick, a seamstress, both of whom had immigrated from Trinidad. She grew up in Harlem and Brooklyn, and attended predominately white schools, including Hunter College High School, a selective public school for girls, where she excelled in math and science and showed talent in the fine arts. Her aptitude for math and art prompted her father to suggest architecture as a career. She attended Barnard College and the School of Architecture at Columbia University. Many of her classmates were veterans of World War II, some had bachelor's or master's degrees . “The competition was keen,” she said. “But I had a stick-to-it attitude and never gave up.” After graduating from Columbia, Sklarek faced discrimination in her search for work as an architect, applying to and being rejected by nineteen firms. In 1954 she took the architecture licensing examination, passed it on her first try and became the first licensed African American woman architect in the state of New York. In 1955, Sklarek was offered a position in the architectural firm Skidmore, Owings & Merrill. During this period, she was a single mother of two children. Her mother cared for her children while Sklarek worked. 1959, she became the first African American woman member of the American Institute of Architects. In 1960, after five years at SOM, she took a job at Gruen Associates in Los Angeles. She also served on the architecture faculty at University of California, Los Angeles, and the University of Southern California. in 1985, she cofounded the woman-owned firm, Siegel Sklarek Diamond, with Margot Siegel and Katherine Diamond. At the time, it was the largest woman-owned architectural firm in the United States, and Sklarek was the first African American woman to co-own an architectural practice. This story was produced by New Angle: Voice of the Beverly Willis Architecture Foundation with host Cynthia Phifer Kracauer, AIA. Podcast production by Brandi Howell.

Luke Owings is the VP of Product at Abilite a company dedicated to providing accessible business learning to as many people as possible. Luke is here to help you transition into a new career with confidence, overcome imposter syndrome and determine whether higher education is the next step in your career.    Imposter syndrome often leads to seeking more education, more work, and…more stress. Luke and Ash talk through how to navigate all these areas of your work life and come out on top. You don't want to miss this episode!   In This Episode, You'll Learn: One of the most valuable skill sets to develop today. How to navigate the workforce whether you are an introvert or an extrovert. Ways to boost energy to have a present workday. Factors to help combat and overcome imposter syndrome. Key career connections to make for your career growth.   Invited MBA: Looking for a career boost to learn new skills and get ahead?    The Invited MBA is a 12-week, part-time mini-MBA program created for working professionals. Develop essential business skills, practice your people leadership, and gain real-world experience that you can leverage to get ahead in your career.    The next cohort starts on March 8 – apply before February 18, 2022, to be eligible for scholarships of up to $1,000. Visit invitedMBA.com to learn more.   ORGANIFI   Want to upgrade your health? Visit organifi.com/youturn and enter code YOUTURN to get 20% off at check out!    SANEBOX    Tired of digging through your inbox to find the emails you actually want to read?   Sign up for Sanebox at https://www.sanebox.com/youturn It is time to feel sane when you open your mail!   Click on this exclusive link to automatically get a $25 credit applied to your account AND get a 14-day FREE trial.