TimTalks

Tim sits down with Kyle Mountsier, COO and co-founder of ASOTU, to explore the journey from retail automotive to purpose-driven leadership. Kyle shares powerful stories of culture transformation, the origins of ASOTU, and how creating an environment where people see the best in themselves can change everything. From personal faith to professional breakthroughs, this conversation unpacks what it means to lead with intention, build empowered teams, and reflect the true heart of the automotive industry. Connect with Kyle on LinkedIn. [00:00 – 01:22] Guest Introductions Tim welcomes Kyle back to the podcast, reflecting on Kyle's previous appearance and the journey since leaving retail three and a half years ago. [01:22 – 03:12] Visionary Leadership Kyle recounts his transition from dealership life to co-founding ASOTU, sparked by early career experiences and a desire to reshape the industry's reputation. [03:12 – 06:03] Mission-Defining Moments Kyle shares the story of his mentor, Aaron Hill, and the pivotal moments that drove him to pursue automotive as a career with purpose and integrity. [06:03 – 07:11] Faith as a Leadership Foundation Tim and Kyle explore how faith and values can inform leadership styles and shape individuals' missions. [07:11 – 10:47] Inside ASOTU Culture Kyle discusses recent milestones, team culture, and how their internal environment encourages personal and professional growth. [10:47 – 14:03] Encouragement, Leadership, and Legacy Tim reflects on personal losses and life lessons, highlighting the importance of pouring into others and leading with authenticity. [14:03 – 17:37] Empowering Industry Transformation Kyle and Tim discuss how creating empowering environments leads to better outcomes in business and life. [17:37 – 23:34] How to Break Mediocrity They dive into the tension between profitability and purpose, sharing real-world examples of high-performing, people-focused dealerships. [23:34 – 26:17] Crisis, Resilience, and Opportunity Tim reflects on past industry disruptions, how dealers have adapted, and what separates those who thrive from those who falter. [26:17 – 29:33] Living with Intention and Leading with Love Tim and Kyle get philosophical as they discuss fear, faith, and the power of living and leading intentionally and lovingly. [29:33 – 31:23] Final Thoughts Kyle and Tim close, encouraging leaders to love their people more than their profits, live fully in the present, and be the impact they want to see. 

In a TimTalks first, Kyle Disher, founder of RevDojo, demonstrates a live, impromptu mystery shop, highlighting the exchange's strengths and areas to improve. Throughout the conversation, Tim and Kyle dive into what's working—and what's not—in dealership sales today. We learn what separates average dealerships from the exceptional and how small process improvements can lead to big wins. From mystery shopping 7,000+ stores a month to why calendar invites can double your show rate, don't miss one of the most dynamic trainers in the automotive industry. Connect with Kyle on LinkedIn and access free RevDojo resources. [00:00 – 02:31] Intro & Guest Introduction Tim introduces Kyle Disher as one of the most dynamic trainers in the automotive space. [02:31 – 05:23] Kyle's Start Kyle shares his journey from Montgomery Ward appliance sales to selling and managing car sales at 19. [05:23 – 08:27] The Birth of RevDojo Kyle describes how webinar trainings evolved into a platform with mystery shops, recorded webinars, and data insights. [08:27 – 10:01] Common Dealer Mistakes Kyle identifies three critical mistakes most dealers make and the impact of correcting them. [10:01 – 12:36] How to Coach Change Tim and Kyle explore dealer leadership buy-in and the importance of following up mystery shops with actionable coaching. [12:36 – 17:21] The Value of Inspection Kyle shares an example of applying a Formula 1 mindset—careful inspection for incremental gains. [17:21 – 23:03] Why Aggressive Follow-up Works Kyle reveals most dealers only call twice in five days. He urges listeners to use their tools with urgency. [23:03 – 25:03] Turning Missed Opportunities into Wins Tim and Kyle explore how weekly mystery shop reviews as sales meetings can drive accountability and performance. [25:03 – 27:08] Trustworthy Teams Tim and Kyle chat about the importance of building a sales team that you'd trust with your closest family. [27:08 – 33:13] LIVE Mystery Shop A live cold call to a Chevy dealer in Dallas reveals why even well-meaning salespeople often miss the appointment. [33:13 – 36:31] Tools, Templates, and Free Resources for Dealers Kyle walks through free resources and processes that help dealers get immediate wins—like calendar invites and call guides. [36:31 – 37:46] Closing Thoughts Tim wraps with a reminder that no one is smarter than everyone—and implementation is everything. 

In the latest episode of TimTalks, Glenn Pasch joins Tim to discuss his new book, “The Road to Sold,” the evolution of digital retailing, and how leadership drives lasting change in automotive. From his journey into the industry to powerful lessons in process and customer experience, this is a must-watch for anyone in automotive. Connect with Glenn on LinkedIn, and order “The Road to Sold” today. [00:00–01:34] Intro & Guest Introduction Tim opens the episode and introduces leadership coach and automotive expert Glenn Pasch. [01:35–06:27] Glenn's Journey into Automotive Glenn recounts his start in hospitality and acting, how his brother Brian introduced him to digital marketing, and their eventual partnership in founding PCG. [06:28–09:11] How Glenn Met Tim Tim shares a memory of how PCG recognized CarNow early on, giving them a platform at NADA before they had a booth. [09:12–14:02] Thinking Outside the Box Glenn explains how PCG's vendor research reports became an unexpected marketing tool and a trusted resource for dealers and vendors. [14:03–16:30] Launching “The Road to Sold” Glenn introduces his new book, inspired by conversations with Tim. The book emphasizes the need for conversations, not just leads, to drive digital retail success. [16:31–18:29] Why Conversation Matters The discussion shifts to how most dealerships chase leads rather than serve people, and why it's time to evolve the digital sales process. [18:30–22:26] Treating Online Customers Like In-Person Guests Glenn advocates for mirroring in-store service online and eliminating friction to meet customer expectations. [22:27–23:02] Leadership's Role in Change They reflect on how leadership determines whether process changes succeed or fail—and why consistency and accountability are key. [23:03–25:47] From Training to Execution Glenn details the difference between dealerships that talk about change and those that live it daily. [25:48–29:34] Breaking Old Habits & Market Myths Tim and Glenn debunk excuses like “my market is different” and challenge leaders to rethink credit assumptions and embrace process consistency. [29:35–31:29] Adopting Tech with Intentionality They discuss how technology like AI should be thoughtfully implemented, and that customers want faster—not necessarily fully digital—car buying experiences. [31:30–34:36] Closing Thoughts Tim and Glenn wrap up with leadership insights and encourage listeners to evaluate their own commitment to process improvement. 

Ben Hadley, CEO & co-founder of Auto Genius, joined Tim for the latest episode of “Tim Talks: Leadership and Beyond.” From building a brand that can't be measured by metrics to empowering teams with creativity and purpose, don't miss the dynamic conversation on driving success. Ben shares his journey through tech, leadership, and launching game-changing strategies. Discover how community, culture, and long-term thinking are reshaping the future of automotive retail. Connect with Ben on LinkedIn, and follow Auto Genius. [00:00–01:12] Welcoming Ben Tim welcomes guest Ben Hadley, praising his expertise in automotive software and leadership. [01:13–02:11] Ben & Auto Genius Ben humbly reflects on the name of his company, Auto Genius, crediting his co-founders as the true geniuses. [02:12–06:14] Ben's Automotive Journey Ben shares his unconventional path into automotive tech. Initially rejected by Dealer.com, he persisted until landing a sales role and rising to Director of Sales. [06:15–07:51] Ben's Entrepreneurial Journey He details his journey helping scale companies and learning from industry trends before launching his own consulting firm. [07:52–13:21] Flipping the Script  Ben explains how building a community of top automotive marketers preceded the creation of his product—flipping the typical “product-market-fit” approach. [13:22–16:34] Supporting Marketing Departments Tim and Ben highlight the under-resourced dealership marketing departments, leading to the founding idea behind Auto Genius—solving problems like slow websites. [16:35–18:08] Metrics Aren't the Full Story Ben criticizes the industry's over-reliance on short-term metrics and urges leaders to focus on long-term value and customer happiness. [18:09–21:18] The ROI of Culture They discuss how true dealership leadership means empowering employees, not just enforcing metrics. Great leaders create culture, not control. [21:19–23:36] The Waggle Dance Ben uses a bee analogy to illustrate how allowing experimentation leads to breakthroughs. [23:37–27:06] Why Build Local They explore how car dealers can build local brand equity where identity goes beyond metrics. [27:07–30:31] There's No Metric for Brand Tim recaps Ben's powerful takeaway: Your brand does not have a metric. Creating meaningful customer and employee experiences builds brand loyalty that numbers can't always capture. 

In this episode, Tim sits down with Danny Zaslavsky to explore personal resilience, leadership, and innovation in the automotive world. From growing up as a Ukrainian immigrant to building a tech-driven dealership and co-founding VINCUE, Danny shares how purpose and culture have guided his journey. Connect with Danny on LinkedIn. [00:00–01:03] Welcome Danny Tim introduces Danny Zaslavsky, founder of VINCUE, setting the stage for a conversation on leadership, innovation, and growth in automotive. [01:04–02:27] VINCUE's Rise Danny's presence at industry events like NADA is highlighted, leading to a deeper dive into his personal story and the birth of VINCUE. [02:27–04:13] Early Lessons Danny recounts growing up in Kansas City, learning English, and being raised in a close family. [04:13–06:07] Entering the Business His dad moved from shoe repair to car sales, and by 14, Danny was selling cars, discovering a love for business and technology. [06:07–07:49] Early Innovation Danny recalls how a young tech whiz built them software that evolved into VinSolutions—an early moment that shaped his future. [07:49–12:03] Scaling Challenges After his father's stroke, Danny had to take over. This challenge became the spark that led to VINCUE's formation. [12:03–14:08] Turning Loss into Leadership Personal loss deepened Danny's drive to build something meaningful, turning pain into purpose. [14:08–15:28] Vision and Innovation He reflects on how adversity fuels innovation and the importance of surrounding yourself with people who share your vision. [15:28–18:25] Traits of Success Tim and Danny discuss how top dealer groups lead with humility, consistency, and servant leadership. [18:25–20:33] CarNow x VINCUE They explain why VINCUE and CarNow partnered: to simplify workflows and better align with today's connected consumer journey. [20:33–22:08] Reducing Overload The two reflect on how the integration aims to streamline the experience for both staff and shoppers. [22:08–24:15] Removing Ego Danny shares how VINCUE delivers consistent, data-backed appraisals, eliminating guesswork and ego. [24:15–26:24] Leveraging AI VINCUE's platform adapts to each dealership's market strengths, using machine learning to optimize pricing and inventory flow. [26:24–30:11] Aligning for Growth Danny emphasizes the power of aligning service and sales, helping customers while improving internal dealership collaboration. [30:11–31:56] Staying Innovative Danny shares how staying hands-on keeps him innovative, crediting Tim's leadership as inspiration. [31:56–33:19] Closing Thoughts The episode ends with a message of gratitude and resilience, reminding us that we get better together, one day at a time. 

In this episode of “TimTalks: Automotive Leadership and Beyond.” Tim welcomes Michael Speigl, dealer principal of We Auto and industry leader. They dive into what makes great leadership, how to build a winning culture, and the power of mentorship in business. Michael shares insights on how his dealerships thrive by focusing on people, community, and core values, while Tim highlights key lessons on gratitude, growth, and success. Connect with Michael on LinkedIn. Subscribe & Listen: carnow.com/timtalks [00:00–02:11] Welcome & Guest Introduction Tim introduces Mike Spiegel praising his leadership and intelligence. Mike shares his enthusiasm for joining the show. [02:11–05:12] Early Days of CarNow Tim recounts how Mike Spiegel played a pivotal role in evaluating CarNow's early technology, providing key feedback that helped shape its direction. [05:12–08:24] Leadership, Culture & Core Values Discussing the energy and leadership needed for success, Mike emphasizes the importance of culture and guiding principles in his dealerships. [08:24–12:19] We Auto's Mission & Involvement Mike shares the mission of We Auto. He highlights their We Auto University and their extensive charity work. [12:19–16:23] Creating a Purpose-Driven Workplace Tim and Mike discuss how giving back to the community strengthens workplace culture, making employees feel part of something bigger. [16:23–20:38] Leadership Development & Mentorship Reflecting on their experiences, Tim and Mike stress the importance of mentorship in leadership. They discuss how coaching future leaders, such as Patrick Abad at Beaver Toyota, ensures sustainable success. [20:38–26:23] Growth, Recognition & Employee Development Mike shares how We Auto's core values are integrated into daily operations, emphasizing clear career growth and employee recognition. [26:23–34:47] The Mindset for Success Tim explains his daily practice of gratitude and reflection, urging leaders to focus on serving others, continuous learning, and self-improvement. [34:47–37:32] Closing Thoughts Tim and Mike reflect on leadership lessons, encouraging listeners to focus on growth and community impact. 

Unlock elite sales success! Jonathan Dawson joins Tim Cox for an inspiring conversation. Jonathan shares game-changing insights from his 25-year journey in the automotive industry. A 24-time NADA speaker, co-founder of the Pinnacle Society, and president of Sellchology Sales Training, Jonathan dives deep into the mindset, strategies, and leadership principles that separate top performers from the rest.In this episode, discover how raising your standards can transform your business and why belief systems drive behaviors. Jonathan breaks down his SOW Principle—Systems, Opportunities, and Work Ethic—that fuels elite sales success.Connect with Jonathan on LinkedIn and Facebook. [00:00–02:02] Introduction & Welcome Jonathan joins the show, sharing his excitement about being part of a platform that influences hearts, minds, and lives. [03:00–03:58] Celebrating 25 Years in the Industry Jonathan reflects on his 25-year journey in the car business and the honor of being a 24-time NADA speaker. [03:58–04:45] Pinnacle Training Center and Society Introduction to the Pinnacle Training Center in Atlanta and the Pinnacle Society, a mastermind group for elite sales performers co-founded with Frank Trinity and Ali Reda. [05:19–06:13] Record-Breaking Sales Achievements Highlighting Ali Reda's world record of selling 1,582 cars in a year and the mindset behind creating a supportive space for high performers. [10:23–11:37] Leadership, Standards, and Accountability A candid discussion on leadership failures, fear of accountability, and why raising standards is critical for dealership success. [12:14–13:45] Mission 22: Redefining Sales Goals Jonathan explains Mission 22, a strategy advocating for a minimum of 22 car sales per person per month, challenging dealerships to raise their baseline. [16:16–17:15] Breaking Limiting Beliefs Drawing parallels with breaking the four-minute mile, Jonathan discusses how shifting beliefs can unlock new levels of performance. [18:08–21:14] Three Pillars of Sales Success Jonathan outlines the three pillars of sales success he calls the SOW principle: systems, opportunities, and work ethic. [24:11–25:20] Shifting Mindsets How changing beliefs and embracing new strategies helped sales professionals achieve record-breaking numbers. [28:32–30:04] Hunger and Humility Jonathan shares the two essential traits for success: the drive for more and the willingness to keep learning. [30:04–31:01] Breaking Through Mediocrity Exploring the dangers of complacent middle management and the importance of leadership that embraces risk and innovation. [31:22–32:16] Closing Thoughts Jonathan closes by emphasizing that leaders must remain hungry for growth and humble enough to embrace continuous improvement. 

Great leadership is the key to every successful dealership, and Tim Pohanka proves it. On the latest TimTalks episode, Tim, VP of Pohanka Nissan Hyundai, shares how he transformed struggling stores, built a powerhouse team, and created a leadership retreat that breaks down silos between sales, service, and vendor partners. Learn how process, accountability, and innovative thinking drive dealership success—and how rising stars like Roman are reshaping the industry. Connect with Tim Pohanka on LinkedIn. [00:00 – 01:15] Introduction Tim opens the episode by introducing Tim Pohanka, a leader who has driven remarkable transformations in his dealerships. [01:15 – 03:51] Pohanka Dealerships With over 100 years in business, Pohanka dealerships are built on trust and innovation. Tim P. shares how he respects the past while leading his stores into the future. [03:51 – 06:38] Overcoming Challenges Facing adversity from an OEM partner, Tim P. focused on the future rather than the past. His resilience and adaptability helped turn struggling stores into thriving businesses. [06:38 – 08:07] Adapting Strategies Tim P. describes how learning from setbacks allowed him to position his stores for long-term success. [08:07 – 10:34] Finding the Right Leaders Hiring the right people is key. Tim shares the story of Pam, a GM who transformed operations by enforcing strong processes and building trust. [10:34 – 15:02] Greenbrier Leadership Retreat Tim P. describes his team's annual leadership retreat that brings key team members and vendor partners together. [15:02 – 17:24] Partners, Not Vendors Tim P. emphasizes the value of vendor partnerships. By involving partners in dealership strategy, he ensures they contribute to long-term success. [17:24 – 22:55] Breaking Down Silos Bridging the gap between sales and service is crucial. By fostering open communication, Pohanka dealerships create a unified culture that benefits employees and customers. [22:55 – 26:01] Process & Accountability Understanding financials is key to success. Tim P. ensures his team takes ownership by setting clear expectations and tracking performance. [26:01 – 29:51] Roman's Rise to Leadership Roman, a top salesperson, mastered digital retailing and social media to drive sales. His success led to a leadership promotion, proving that strong processes create great leaders. [29:51 – 31:55] Final Advice Tim P. advises dealership leaders to focus on service, process, and accountability. A strong foundation in these areas drives long-term success. [31:55 – 32:08] Closing Thoughts Tim C. wraps up with a reminder: success comes from continuous learning and collaboration. Working together leads to better results for dealerships and their teams. 

 “Tim Talks: Leadership and Beyond” sits down with Adam Arens, owner of Patriot Auto Group. Adam shares his incredible journey to becoming the region's most successful Subaru dealer. They explore actionable leadership strategies, the importance of mentorship, and how to build a winning culture. Adam opens up about overcoming challenges, embracing ambitious goals, and developing teams that thrive under any circumstances. Whether you run a rural dealership, a major auto group, or aspire to lead at any level, this conversation is packed with insights to inspire growth, resilience, and success. Connect with Adam on LinkedIn. 

In this inspiring episode of TimTalks, Troy Duhon, owner of Premier Auto Group and founder of Giving Hope Foundation, shares his journey from overcoming personal tragedies to building a life of leadership and philanthropy. Learn how he transformed pain into a global mission, feeding thousands, building orphanages worldwide, and creating a legacy of compassion in the automotive industry. Connected with Troy on LinkedIn, and learn more about Giving Hope NOLA. [00:00 – 00:26] Welcome to 2025Tim introduces the first episode of 2025 and welcomes Troy Duhon, owner of Premier Auto Group.[00:26 – 01:41] Introducing TroyTim shares his first encounter with Troy, praising his leadership, faith, and philanthropy. [01:41 – 02:33] Troy's JourneyTroy recounts his journey into car sales under his father's influence, despite a challenging upbringing.[02:33 – 05:36] From Sales to OwnershipTroy shares how he became the youngest Toyota dealer in the world and the lessons he learned from his father.[05:36 – 08:24] Overcoming Hurricane KatrinaTroy describes the devastation Hurricane Katrina brought to his dealerships in 2005, and how he turned his challenges into a commitment to giving back.[08:24 – 11:23] Leading with PurposeTroy discusses Premier Auto Group's unique model of giving ownership to partners and his commitment to philanthropy.[11:23 – 14:45] Giving Hope NOLATim reflects on his experience at Troy's Giving Hope Gala and how Troy's team runs a food bank and supports orphanages globally.[14:45 – 17:10] Creating a Culture of CompassionTroy advises leaders to identify local community needs and involve employees in making an impact. [17:10 – 19:47] Legacy Over WealthTroy highlights the importance of building a legacy over material wealth, sharing personal anecdotes about instilling values in his children.[19:47 – 24:08] Pain Becomes PurposeTroy shares the loss of two sons to Potter's Syndrome, leading him to adopt and build orphanages worldwide and turn personal pain into a global mission.[24:08 – 27:00] Encouraging ResilienceTim reflects on his own hardships and how Troy's resilience and commitment to serving others inspired him and his family during difficult times.[27:00 – 28:27] Keys to a Meaningful 2025Troy challenges listeners to love unconditionally, give selflessly, and lead by example to make 2025 their best year yet.[28:27 – 29:04] Closing ThoughtsTim expresses gratitude for Troy's time and story, encouraging listeners to apply the lessons shared and subscribe to the podcast.

In this episode of TimTalks, Tim sits down with Brad Wise, executive manager at Ferman Automotive, to explore the transformative power of leadership.Brad encourages us to find the gift within challenges, illustrating how reframing obstacles can unlock hidden opportunities From overcoming limiting beliefs to recruiting for success, Brad's insights will motivate you to embrace progress over perfection. Whether you're in the automotive industry or navigating your own leadership journey, this conversation will help you succeed.Connect with Brad on LinkedIn, and subscribe to his podcast, WISE UP.[00:00 – 01:00] IntroductionTim introduces the episode, focusing on leadership in car dealerships and welcoming Brad Wise, Executive Manager at Ferman Automotive.[01:01 – 03:27] Brad's JourneyBrad shares his journey from a college baseball player to a leader in the automotive industry. Early mentors shaped his career and instilled key values.[03:28 – 05:00] Overcoming Early ChallengesBrad discusses his humble beginnings in the industry, from his first day in a Sears suit to building confidence through mentorship and hard work.[05:01 – 07:00] Joining Ferman AutomotiveAfter 25 years in the industry, Brad joined Ferman Automotive. He highlights the company's 127-year legacy and supportive culture.[07:01 – 08:59] Transforming LeadershipBrad shares how he identified organizational strengths and opportunities, implementing daily meetings focused on personal development and positivity.[09:00 – 11:50] The Power of InspirationBrad emphasizes the importance of self-development, using inspirational stories to motivate his team. Progress, he notes, is the key to happiness.[11:51 – 14:45] Building a Positive CultureBrad highlights the connection between personal and professional growth. His leadership approach centers on empowering employees to succeed in all areas of life.[14:46 – 17:42] Balancing AccountabilityBrad balances a supportive culture with clear expectations, focusing on recruiting, lead handling, training, and service retention.[17:43 – 21:25] Creative RecruitingBrad's innovative recruiting methods, like targeted social media and nontraditional talent pools, attract top-tier candidates to Ferman.[21:26 – 24:42] Overcoming LimitationsBrad encourages team members to turn challenges into opportunities, sharing stories of famous figures who used adversity as fuel for success.[24:43 – 26:58] Finding the GiftsBrad shares how reframing challenges, like a long commute, helped him grow. He urges others to seek the hidden benefits in difficult situations.[26:59 – 28:58] Advice for LeadersBrad advises new leaders to prioritize visibility, celebrate progress over perfection, and recognize unsung heroes within their teams.[28:59 – 32:14] Closing ThoughtsTim reflects on Brad's inspiring insights, encouraging listeners to focus on progress and growth. Brad invites everyone to check out his podcast, "WISE UP."

In this episode of “TimTalks: Automotive Leadership and Beyond,” Tim sits down with Adam Merlin, founder and president of Merlin Auto Group, to discuss his inspiring journey from a childhood passion for Ferraris to building one of the most respected independent luxury car dealerships in the country.Starting with a 400-square-foot office during the 2008 financial crisis, Adam reveals how creativity, risk-taking, and a focus on client experience helped him navigate challenges and achieve success in the niche market of pre-owned Ferraris and Porsches. He highlights the importance of leadership, treating employees with respect, and creating a positive work-life balance to attract top talent. By focusing on quality of life rather than solely financial incentives, Adam has attracted top talent, including some of the best Ferrari and Porsche technicians in the industry.Packed with insights on entrepreneurship and leadership, this episode is a must-watch for automotive enthusiasts and business leaders alike.Connect with Adam on LinkedIn.[00:00 – 2:31] Introduction & Guest BackgroundTim introduces Adam Merlin, founder and CEO of Merlin Auto Group.[02:32 – 05:20] Adam's Early Career StoryAdam shares his childhood passion for Ferraris and journey from an Indiana University graduate, to starting in car sales, and founding Merlin Auto Group in 2008.[05:21 – 07:12] Making Smart Decisions in Challenging TimesTim reflects on Adam's approach to creating Merlin Auto Group amid the 2008 financial crisis, highlighting the smart decisions he made.[07:13 – 10:19] Creating Merlin Auto GroupAdam reflects on his original business model, acquiring an airport office, and what it took to create a market.[10:20 – 12:11] Transitioning to High-Line LuxuryTim shifts the conversation to leadership, asking Adam how he built his team and made the transition to high-line luxury vehicles.[12:12 – 16:54] Building the Merlin Auto Group CultureAdam shares his thoughts on shifting his business model, establishing relationships, and taking the pain points out of luxury car sales by focusing on quality of life.[16:55 – 18:35] How Important Quality of Life IsThe conversation on improving quality of life for employees continues. Adam stresses understanding bandwidth and dialing in on ethical alignment.[18:36 – 22:05] Acquiring Top Service TechniciansAdam reflects on the challenges he faced while outsourcing service and the realization that he needed in-house Ferrari and Porsche techs.[22:06 – 23:50] Finding What Motivates PeopleAdam reflects on the lessons he learned early in his career on finding people's motivations and applying them to leading his team today.[23:51 – 28:15] Taking Leadership to New LevelsTim reflects on Adam's leadership style, personal integrity, and the brand he's built, highlighting how important Adam's kind of leadership is to the automotive industry.[28:16 – 30:15] Closing ThoughtsTim and Adam close the episode with final thoughts on leadership, culture, and the power of treating people well.

This episode of TimTalks dives deep into the essence of leadership, culture, and resilience, featuring David Spisak, president and CEO of Disruptive Growth Solutions LLC. Drawing on decades of experience, David shares his journey from running the most profitable dealership in America to now, emphasizing the critical role of leadership in an industry accustomed to cycles of change.David and Tim explore the concept of being “gatekeepers of culture” and its significance to protecting a workplace's environment and success. David highlights recruiting not just as a means to replace but to upgrade, advocating for emotionally intelligent and self-driven individuals.The discussion serves as both an inspiration and a practical guide for leaders striving to create environments where their people and organizations can flourish.Connect with David on LinkedIn.[00:00:00 - 00:04:02] IntroductionTim introduces the episode and guest David Spisak, reflecting on their relationship, Tim's new role as a grandfather, and why leadership matters.[00:04:03 - 00:05:58] Guest BackgroundTim sets up the conversation asking David to reflect on his success in the industry.[00:05:59 - 00:08:28] Leadership and Personal MilestonesDavid shares insights into owning the most profitable dealership in the nation with a less than a 3% turnover rate, citing mentorship and caring about the little things.[00:08:29 - 00:10:55] Creating a Successful CultureDavid stresses that culture and self efficacy as drivers for exceptional performance.[00:10:56 - 00:12:12] How David Strove to LeadDavid reflects on his task to raise the ceiling at the Mercedes store he stepped in to run, focusing on his people and importance of leading culture.[00:12:13 - 00:14:39] Leadership ValuesTim shifts to the importance of resilience, staying calm during crises, and pouring into your people.[00:14:40 - 00:17:27] Coaching Through ChallengesDavid expounds on Tim's point, highlighting workforce shifts in the industry and talent needing additional support while navigating new challenges.[00:17:28 - 00:22:53] Becoming “Gatekeepers of Culture”David introduces the concept of being a "gatekeeper of culture" and encourages leaders to hire for values over talent, foster a collaborative team, and develop their teams.[00:22:54 - 00:23:50] Hallmarks of Thriving OrganizationsDavid argues that the hallmarks of a successful organization include: a strong culture and being data-centric, processes-driven, and obsessed with their clients.[00:23:51 - 00:25:26] Hiring for Long-Term SuccessTim pushes deeper into “gatekeepers of culture,” asking David how to continue hiring the right people.[00:25:27 - 00:27:23] Hiring the Right PersonDavid stresses to focus on long-term team cohesion over immediate talent, not stressing on hiring a person but the person.[00:27:24 - 00:29:46] EQ Is the X FactorDavid argues that the hiring “X factor” is a person's emotional quotient, or EQ.[00:29:47 - 00:32:50] Closing ThoughtsTim closes the episode, thanking David for his time and further reflecting on what “gate keepers of culture” means to him.

Tim welcomes Todd Caputo, president of Todd Caputo Consulting, for another episode of TimTalks: Automotive Leadership and Beyond.Formerly known as the “Used Car King,” Todd shares his journey from growing up in his father's dealership, to building and selling multiple high-performing stores, and now consulting for dealerships around the country.Tim and Todd discuss progressive leadership, recruitment, and marketing success. Todd explains how dealerships can thrive by approaching operations in new ways, adapting to market challenges, and motivating the industry's changing workforce.Whether your focus is new or pre-owned, this episode is packed with actionable takeaways to lead and grow your business.Connect with Todd on LinkedIn.[00:00 – 01:00] Introduction & Guest BackgroundTodd Caputo, known as the "Used Car King," discusses his experience in the automotive industry, having worked in every dealership role, including dealer principal.[01:01 – 03:55] Early Career and Business GrowthTodd grew up in the business, starting at his father's small dealership in Syracuse, NY, and attending Le Moyne College. He built used car superstores, selling 6,500 cars annually at peak, focusing heavily on leadership and team autonomy.[03:56 – 05:32] Expansion and Sonic Automotive AcquisitionTodd's business was sold to Sonic Automotive during COVID-19. He reflects on the transition from being a dealer to working for a public company, describing it as his "MBA."[05:33 – 09:00] Talent Recruitment StrategiesHe recruited top talent through progressive branding, compensation, and marketing, drawing attention from employees across the industry. Auctions and industry events were also key recruitment grounds.[09:01 – 12:06] Key Strategies for Used Car SuccessTodd emphasizes the importance of inventory acquisition from auctions, trade-ins, and service drives.[12:07 – 16:00] Adapting to Market Changes Post-COVIDWith auctions becoming more challenging, acquiring trade-ins became essential to profitability. A detailed appraisal process ensures the dealership doesn't miss valuable trades.[16:01 – 22:00] Service Drive Acquisition ProcessTodd shares how service drives can generate inventory: Use dedicated staff for appraising service vehicles; incorporate QR codes and personalized offers with repair orders; pay all employees bonuses for helping acquire cars.[22:01 – 25:10] Creating a Culture of AcquisitionTodd promotes dealership-wide participation in car acquisition, with employees using QR-code business cards to connect with car sellers outside the dealership.[25:11 – 27:10] Motivating and Managing Younger EmployeesTodd explains how Millennial and Gen Z employees respond better to positive reinforcement than financial incentives alone. He argues that leaders need to adjust their management styles to support younger talent effectively.[27:11 – 29:50] Preparing for Market ShiftsTodd advises dealerships to be ready for economic changes and seize unexpected opportunities.[29:51 – 33:38] The Importance of Financial DisciplineTodd stresses saving money during good times to weather downturns, cautioning dealerships against overspending. He observes that many in the industry are now struggling after living beyond their means during profitable periods.[33:39 – 34:22] Closing ThoughtsTim reflects on giving back to the industry and mentoring the next generation and encourages listeners to focus on continuous improvement and to seek out small ways to make a difference every day.

Purpose, Gratitude, and Security with Paul J DalyIn this episode of TimTalks: Automotive Leadership and Beyond, Tim sits down with Paul J Daly, founder and CEO of Congruent and Automotive State of the Union (ASOTU). Paul shares his journey from service advisor to building a thriving reconditioning business and then founding Congruent.Tim and Paul discuss the role of identity in leadership, overcoming insecurities, and how fostering purpose helps teams thrive. They emphasize the importance of gratitude, recognizing employees, and making hard decisions for long-term success.Tune in for inspiring stories, valuable insights, and practical leadership lessons.Connect with Paul on LinkedIn.[00:00 – 01:04] IntroductionTim Cox opens the episode, introducing the show's focus on leadership in the automotive industry. We're introduced to guest Paul J Daly.[01:05 – 04:09] IcebreakerPaul and Tim joke around with a funny anecdote about having a personal bedtime message recorded by David Spisak.[04:10 – 08:08] Paul's Early DaysPaul shares how he got started in the automotive industry from growing up in South Philadelphia to starting as a service advisor in Oswego, NY.[08:09 – 10:49] Founding a Reconditioning BusinessPaul explains how he transitioned from his service advisor role to starting his own reconditioning business, growing to serve 50,000-60,000 vehicles annually across the Northeast.[10:50 – 11:47] Building CongruentAfter selling his reconditioning company, Paul focused on Congruent, a marketing agency incubated from his previous work.[11:48 – 17:16] Power's Double Edge SwordPaul reflects on good and poor examples of power in leadership, arguing that leadership's intent is to produce thriving in and through other people.[17:17 – 24:32] A Leader's Sense of SelfTim and Paul discuss how leadership impacts the automotive industry where Paul emphasizes the connection between identity, effective leadership, and celebrating wins.[24:33 – 28:37] Making Hard Decisions to ThrivePaul reflect on challenges in leadership, including making hard decisions for the future good of their teams, even if the team is uncomfortable.[28:38 – 34:12] Gratitude in EverythingTim and Paul reflect on the importance of thriving through others and being grateful. Paul shares advice: Start and end each day and end each day with gratitude by saying, “Thank you.”[34:13 – 35:59] Reflecting on Legacy and InfluenceTim shares personal stories, including receiving support from the automotive community at his mother's funeral, which leads Paul and Tim to discuss how genuine leadership leaves a lasting impact through meaningful interactions.[36:00 – 37:19] Tim's Challenge to ListenersTim challenges listeners to treat everyone as if they are more important than themselves, fostering a culture of respect and care.[37:20 – 37:49] Closing RemarksTim thanks Paul for joining and encourages listeners to follow the podcast, leaving them with the takeaway: "No one is smarter than everyone—let's get better together."

In this episode of TimTalks: Automotive Leadership and Beyond, Tim Cox sits down with Matt Lasher, a seasoned leader from West Herr Automotive Group and President of streamline.auto. They discuss prioritizing people over everything, navigating accountability, and how great leaders are measured by their impact on their team. They explore the nuances of individualized management, work-life balance, and authentic leadership. Matt also shares his unique approach to leadership: tending a garden with constant nurturing and adaptation.Tune in for inspiring stories, valuable insights, and practical leadership lessons.Connect with Matt Lasher on LinkedIn.[00:00 – 00:17]  – Introduction to TimTalks Tim Cox opens the episode, reflecting on decades of experience in automotive and how leadership is the cornerstone of every great dealership. [00:18 – 01:22] – Matt Lasher Tim Cox introduces Matt Lasher as one of the best leaders in the industry.[01:23 – 02:40] – Matt's Personal Life Matt introduces himself and shares about his life as a husband and father, reflecting on the importance of balance.[02:41 – 04:10] – Matt's Career Journey  Matt recounts his days working at Nissan North America, his dissatisfaction with corporate America, and his journey back to Buffalo, NY, where he joined West Herr Automotive. [04:11 – 04:38] – Building West Herr Automotive Matt discusses how West Herr has grown over 15 years. [04:39 – 06:07] – The Importance of People Tim agrees with Matt on the importance of people and the overall success they bring to a company.[06:08 – 08:30] – Accountability in Leadership The conversation shifts to accountability, where Matt advocates for big picture thinking. [08:31 – 09:02] – Work-Life Balance Matt reflects on the impact personal lives can have on employees' performance, noting how leaders need to be aware.[09:03 – 10:33] – People Over Everything Matt shares his philosophy of “People Over Everything:” leaders must understand their team to guide them. [10:34 – 13:50] – Being Hyper-Individualized Matt discusses the importance of individualized management, noting that leaders can't treat everyone the same. [13:51 – 15:13] – Non-Linear Paths Matt reflects on non-linear paths in sales and marketing, emphasizing long-term relationships over short-term metrics.[15:14 – 18:27] – Vulnerability Tim and Matt explore the concepts of vulnerability and being aware of personal biases. [18:28 – 20:29] – Community Involvement Matt reflects on the experiences automotive professionals share with their customers. [20:30 – 22:59] – Authentic Leadership Matt and Tim talk about the importance of authenticity in leadership and reflect on those they admire.[23:00 – 24:37] – Just for TodayTim encourages leaders to practice gratitude even just for a day.[24:38 – 27:06] – Measuring LeadersTim notes that true leaders are measured not by what they do, but what their people do. [27:07 – 28:25] – Hiring Talent Tim and Matt discuss the insecurity leaders may feel when hiring talented people. [28:26 – 30:26] – The Garden of Leadership Matt compares leadership to a garden. Leaders must constantly tend to their team.[30:27 – 32:03] – ClosingTim ends the conversation emphasizing how leaders should be judged by what their people accomplish.

In this episode of TimTalks, Tim Cox sits down with Kevin Deutsch, general manager of Butler Lexus of South Atlanta, to dive deep into the strategies and leadership mindset that transformed a failing Lexus dealership into a thriving, market-leading store. Kevin shares how removing titles from business cards fostered a problem-solving culture, how daily meetings keep his team aligned, and how he empowered managers to take ownership across all departments. He also explains why transparency, both with employees and customers, has been essential to the dealership's success. This episode is packed with insights on leadership, accountability, and the power of cohesive teamwork.Guest and Contact Follow Kevin Deutsch, general manager of Butler Lexus of South Atlanta and radio talk show host “Car Guys” WSB Radio on LinkedinShow Notes:[00:00 - 01:00] – Introduction Tim Cox welcomes guest Kevin Deutsch, GM of Butler Lexus of South Atlanta, and highlights Kevin's extensive experience in the automotive industry, as well as his national radio show, The Car Guys on WSB.[01:00 - 02:30] – Perception vs. Reality in Dealerships Tim and Kevin discuss how social media often doesn't align with reality. They explore the importance of maintaining integrity, particularly when the public's perception of a dealership doesn't match internal operations. [02:30 - 04:00] – Kevin's Background and Reputation Kevin shares his background and reputation as one of the best operators in the country. He recalls his early days in the automotive industry, including his time as a pre-owned manager.[04:00 - 06:30] – Taking Over a Broken Dealership Kevin tells the story of how he took over a struggling Lexus dealership in Union City, Georgia. Under his leadership, the dealership began outperforming even Tesla in market share.[06:30 - 09:00] – Removing Titles and Building Cohesion Kevin explains his decision to remove titles from business cards, ensuring that every manager—whether in sales, service, or parts—was simply called a "Manager." [09:00 - 12:00] – Daily Collaboration and Cross-Department Involvement Kevin goes deeper into how his team collaborates across departments. [12:00 - 16:00] – Changing the Customer Experience Kevin shares his approach to improving the customer experience at Butler Lexus, from offering exceptional service in the waiting area to establishing new processes for handling customer complaints. [16:00 - 18:00] – Pay Transparency and Daily Tracking Kevin describes how he ensures that his salespeople know exactly where they stand every single day by logging every deal in real-time. [18:00 - 20:00] – The Role of the Sales Desk Kevin unpacks how he manages the sales desk differently from most dealerships. Instead of separating roles by title, his managers work together at the desk, creating a seamless operation. [20:00 - 22:00] – A Culture of Cross-Training and Succession Planning Kevin talks about the cross-training culture he has implemented at the dealership, where each manager is trained to understand all aspects of the business.[22:00 - 24:00] – Monthly All-Employee Meetings Kevin highlights one of the most impactful changes he made at the dealership: the implementation of monthly all-employee meetings.[24:00 - 28:00] – Closing ThoughtsTim invites listeners to reach out to Kevin and even visit the dealership to learn more about the strategies that have made it so successful.

In this insightful and inspiring episode of TimTalks, Automotive Leadership and Beyond Tim Cox sits down with Michael Stevens, an automotive leader who has turned challenges into opportunities for growth and success. Michael takes us on a journey through his decade-long career, sharing the highs and lows of working in a dealership, from starting out fresh in the industry to transforming the culture and productivity at Bob Ruth Ford. Michael reveals how adopting a mindset of gratitude, building meaningful relationships, and committing to daily growth not only changed his life but also the lives of those he leads. From improving team morale to breaking sales records, Michael discusses the real-world impact of positive leadership and culture change in the auto industry.Guest & Contact:Connect with Michael Stevens, variable operations director at Bob Ruth Ford on Linkedin Show Notes:[00:00] IntroductionTim introduces the episode, sharing his experience of visiting dealerships across the country and the leadership that makes a real difference. He introduces Michael Stevens, variable operations director at Bob Ruth Ford he's met during his career. [01:29] Michael's BackgroundMichael Stevens shares his journey in the automotive industry, starting in 2010 after college and the challenges he faced at the beginning of his career. He touches on his sales experience and his time at Bob Ruth Ford, highlighting the importance of leadership and culture in transforming the business.[03:13] The Importance of CultureMichael explains how culture was a problem in his previous role, leading to high turnover and low morale. He discusses the pivotal moment that made him realize the value of a positive work environment and how leadership plays a role in changing dealership culture.[05:49] The Role of GratitudeTim and Michael discuss the impact of gratitude in leadership and personal growth. Michael shares his daily routine, which starts with journaling three things he's grateful for, emphasizing how this practice has changed his mindset and outlook.[07:06] Leading with IntentionMichael describes how the practice of gratitude and having the right intentions has transformed his leadership style and impacted his team at Bob Ruth Ford. [09:35] Legacy and ImpactTim reflects on the legacy we leave behind and the importance of making an impact in both personal and professional lives. [14:54] Empowering EmployeesMichael explains how Bob Ruth Ford invests in its people by identifying their unique talents and giving them opportunities to grow, leading to remarkable results. He highlights the importance of getting to know your employees, understanding their "why," and helping them achieve their goals.[18:05] The Power of BeliefTim and Michael discuss the importance of believing in yourself and your team. Michael shares his mantra, “I am, I can, I will,” and how it drives his leadership and personal development.[00:21:58] Leading by ExampleMichael talks about how leaders need to care for their teams and understand their personal goals to create a cohesive and motivated workforce. He shares examples of how Bob Ruth Ford fosters a culture where people feel valued.[27:09] Closing ThoughtsMichael leaves a final message for new GMs and leaders, encouraging them to focus on building relationships with their teams and being servant leaders. He emphasizes that knowing your people and helping them find their “why” is the key to success.[28:00] OutroTim thanks Michael for his insights and reminds listeners of the importance of continuous improvement in leadership and teamwork. 

Description: In this episode of TimTalks: Automotive Leadership and Beyond, Tim explores the leadership principles that have propelled President Chad Staples of Elevation Dealer Services to success. Chad reveals how his company is redefining reinsurance with a transparent and customized approach, helping dealers maximize profits while building strong, value-driven teams.Contact:Connect with Chad Staples President of Elevation Dealer Services on Linkedin or contact him at  chad@elevationdealerservices.com[00:00] - Introduction: The Importance of Leadership in AutomotiveTim introduces the episode, emphasizing the critical role of leadership in creating successful car dealerships.[02:15] - Chad Staples' Background and Introduction to Elevation Dealer ServicesChad Staples shares his journey into the automotive industry, starting 16 years ago, and how he founded Elevation Dealer Services. [05:30] - Redefining Reinsurance: Transparent Fee StructuresChad discusses the traditional challenges in the reinsurance industry, particularly hidden fees, and how Elevation Dealer Services is different by offering a completely transparent fee structure. He explains how this approach leads to significant cost savings.[10:00] - Customizing Reinsurance Based on Dealer GoalsChad dives into how Elevation Dealer Services tailors its offerings to align with each dealer's growth strategy. He explains the flexibility of their investment strategies, which allow dealers to maximize returns based on their individual risk tolerance and business goals.[13:45] - The Role of Investment Strategies in ReinsuranceA detailed look at how Chad's company offers dealers more aggressive investment options, leading to higher returns. [17:00] - Setting Up Controlled Foreign Corporations (CFCs) and the 831(b) Tax ElectionChad explains the advantages of setting up CFCs under the 831(b) tax election, which allows dealers to defer taxes on underwriting profits. He also discusses the flexibility in ownership structure and the long-term financial benefits for dealers.[21:00] - Building a Strong Team: Leadership Values at Elevation Dealer ServicesChad reflects on his leadership journey, emphasizing the importance of servant leadership and creating a positive, supportive culture within his company.[24:30] - Success Stories and Dealer FeedbackTim and Chad discuss the positive feedback from dealers who have partnered with Elevation Dealer Services. [28:00] - The Growth of Elevation Dealer ServicesChad talks about the rapid expansion of his company, including the hiring of new team members and the addition of new dealer clients. He highlights the importance of maintaining a strong company culture amid growth.[32:00] - The Law of Attraction in LeadershipTim and Chad discuss how strong leadership naturally attracts talented individuals and loyal customers. They explore the idea of duplicating successful leadership practices to create a lasting impact in the industry.[35:00] - Encouragement for Dealerships Considering Reinsurance EvaluationChad encourages dealership leaders to explore reinsurance evaluations, even if they're happy with their current provider. [37:45] - Closing Thoughts and Call to ActionTim wraps up the episode by reiterating the importance of leadership and innovation in the automotive industry. He encourages listeners to reach out to Chad for a reinsurance evaluation and to consider the benefits of partnering with Elevation Dealer Services.[40:00] - OutroTim thanks Chad for joining the podcast and shares a final thought on the role of leadership in achieving long-term success in the automotive industry.

Description:Join Tim in this heartfelt episode of TimTalks Automotive Leadership and Beyond, where he sits down with his close friend and esteemed leader, Patrick Abad, general manager of Beaver Toyota of Cumming. Dive into an inspiring conversation about leadership in the automotive industry, the power of effective management, and how to create a thriving dealership culture. Patrick shares his journey from working in Tampa, Florida, to transforming Beaver Toyota in Cumming, Georgia, and the core principles that have driven his success. Discover how clear communication, respect, and opportunities for growth can foster an environment where employees flourish and aspire to their leaders.Guest:Patrick Abad: General Manager of Beaver Toyota of CummingContact Information:Follow Patrick Abad on Linkedin[0:00] - Introduction: The Power of Leadership in DealershipsTim introduces the episode and highlights the significance of leadership in the success of automotive dealerships. He introduces his close friend, Patrick Abad, as the guest for this special episode.[0:26] - Patrick Abad's Leadership JourneyPatrick shares his background and the journey from working in Tampa, Florida, to leading Beaver Toyota in Cumming, Georgia. He reflects on the influence of leaders like John Williams and how those experiences shaped his approach to leadership.[2:48] - Key Leadership Principles: Coming Through for PeoplePatrick emphasizes the importance of consistently coming through for people, whether in leadership or in personal interactions. He discusses the lessons learned from both good and bad leaders in the automotive industry.[5:44] - Building a Culture of Respect and Growth at Beaver ToyotaPatrick explains how he successfully transformed Beaver Toyota by focusing on three core principles: fair pay, opportunities for growth, and respect for employees. He shares how over 50 employees moved from Tampa to join his team, attracted by the positive culture.[10:50] - Communicating Growth Opportunities ClearlyPatrick discusses the importance of transparent communication in the dealership, including detailed career paths posted throughout the dealership. [13:55] - The Impact of Culture on Business SuccessPatrick explains how creating a transparent and growth-oriented culture not only retains employees but also drives business success. He emphasizes the need to remove financial guesswork and foster a supportive work environment.[16:50] - The Role of Humility in LeadershipTim and Patrick discuss the importance of humility in leadership. Patrick stresses the need to avoid pride and insecurity, which can undermine a positive workplace culture.[19:19] - Community Engagement and Giving BackPatrick talks about Beaver Toyota's commitment to community involvement, including their annual charity golf tournament and support for local foster children. [22:14] - Advice for Aspiring Leaders in DealershipsPatrick offers practical advice for sales managers and other leaders in the automotive industry: build equity by consistently supporting your team, lead with grace, and apply the same care to all employees, not just top performers.[27:25] - Closing Thoughts and TakeawaysTim wraps up the episode, thanking Patrick for sharing his insights. He encourages listeners to reflect on the importance of humility and community in leadership and to continuously strive for improvement.[27:54] - OutroTim concludes the episode with a reminder that no one is smarter than everyone, and that together, we can all get better. He invites listeners to tune in for future episodes of TimTalks.

Description: In this episode of TimTalks: Automotive Leadership and Beyond, Tim welcomes Lynne Hudson, Director of Marketing for Toyota Tampa Bay and West Shore Honda. With a long-standing relationship since 2015, Tim and Lynne delve into her journey in the automotive industry, her leadership philosophy, and her dedication to empowering women in a traditionally male-dominated field. Lynne shares insights from her work with the Morgan Auto Group, her experiences with John Maxwell's leadership principles, and the importance of intentional living. Tune in for an inspiring discussion about overcoming challenges, fostering leadership, and the transformative power of gratitude.Guest:Lynne Hudson: Director of Marketing for Toyota Tampa Bay and West Shore HondaResources:For more information on Lynne Hudson's leadership programs visit her website. Contact Information:Contact Lynne Hudson at Soleilleaders@gmail.com and connect on LinkedIn[0:00 - 0:55] The Power of Leadership: Tim introduces the core of great dealerships: leadership. Welcoming listeners to another episode of TimTalks featuring guest and long-time friend, Lynne Hudson, the Director of Marketing for two successful dealerships under Morgan Auto Group.[0:55 - 2:12] Lynne's Role and Leadership Passion: Lynne's extensive role in marketing and her passion for leadership, especially among women in the automotive industry, is highlighted. Discussion emphasizing Lynne's commitment to fostering leadership.[2:12 - 3:08] Expanding Leadership Influence: Lynne shares her experiences with leadership within the Morgan Auto Group, how it has inspired her to extend her influence beyond the organization, and her work in bringing more women into the automotive industry.[3:08 - 4:12] John Maxwell on Leadership: Tim and Lynne discuss John Maxwell's influence on leadership, touching on Maxwell's impactful teachings and Lynne's journey to becoming a certified coach.[4:12 - 6:57] Lynne's Journey in Automotive: Lynne recounts her challenging start in the automotive industry, her swift rise to success, and how John Maxwell's leadership principles guided her personal and professional growth.[6:57 - 9:59] Overcoming Leadership Challenges: Lynne details her work in coaching, especially with women, highlighting the importance of finding the right organization and mindset to thrive in leadership roles.[9:59 - 14:14] Women in Automotive Leadership: Tim and Lynne explore common struggles women face in leadership within the automotive industry and how Lynne's coaching helps them overcome these challenges. Lynne discusses the value of living intentionally and the recurring themes she sees in her coaching practice, particularly the challenges women face in balancing multiple roles.[14:14 - 18:21] Social Media's and Self-Perception: The conversation shifts to the broader societal pressures on women, especially the impact of social media on self-perception, and how leadership and gratitude can transform lives.[18:21 - 20:24] Success of Lynne's Coaching Program: Lynne shares the ongoing success of her coaching program and the powerful community it has built among participants.[20:24 - 26:53]Final Thoughts: Mindset and Leadership: Tim wraps up the episode with a passionate discussion on the importance of mindset, continuous self-improvement, and leadership in all aspects of life. He encourages listeners to take action and connect with Lynne for further growth.

Episode Description:In this episode of Tim Talks, we dive deep into the complexities of privacy laws impacting the automotive industry with our special guests, privacy attorney Nicole Newman from L2 Partners, and senior attorney Joshua Talcovitz from Kurkin, Forehand, and Brandes. Learn about the challenges dealerships face regarding outdated privacy laws, such as the Florida Security and Communication Act, and how these laws are being leveraged in lawsuits that could affect your dealership. Nicole and Joshua provide invaluable insights on how to protect your dealership from these legal pitfalls and proactive measures you can take to stay compliant.Guests and Contact Information:Connect with Joshua Talcovitz on Linkedin and contact at jtalcovitz@kfb-law.comContact Nicole Newman at nnewman@l2partners.net Show Notes:[00:00] Introduction: Tim Cox introduces the focus of the episode – the importance of leadership in the automotive industry and the growing concern over compliance with privacy laws.[00:17] Industry Challenges: Tim Cox highlights the need for the automotive industry to stay compliant with laws like GLBA and TCPA, with a focus on protecting dealerships.[01:19] Guest Introduction: Tim Cox introduces privacy attorney Nicole Newman and senior attorney Joshua Talcovitz.[02:07] The Florida Security of Communications Act: Nicole Newman and Joshua Talcovitz discuss the law being used to file lawsuits against dealerships for their chat features.[03:13] Understanding Consent: Nicole Newman explains the lawsuits stemming from improper consent in dealership online chats and how CarNow is helping dealers protect themselves.[05:14] Wiretap Law Application: Joshua Talcovitz expands on the outdated wiretap laws and how they are misapplied to modern chat features on dealership websites.[07:49] Who's Behind the Lawsuits: Joshua Talcovitz reveals how digital privacy advocates, or individuals looking to profit from lawsuits, are targeting dealerships.[10:18] Court Cases & Outcomes: Joshua Talcovitz details the legal landscape, including small claims courts, and the potential for these cases to escalate to class-action lawsuits.[14:53] How Dealerships Can Protect Themselves: Nicole Newman and Joshua Talcovitz share proactive steps dealerships can take, such as adding cookie banners and updating privacy policies.[18:09] Two-Party Consent States: Nicole Newman lists states with two-party consent laws and why dealerships must be extra vigilant in those areas.[20:12] Practical Solutions: Tim and his guests discuss practical steps dealerships can take to avoid lawsuits, including working closely with their web providers.[24:07] Final Thoughts: Joshua Talcovitz and Nicole Newman encourage dealerships to fight these lawsuits rather than settle, in order to prevent a flood of future legal actions.[27:00] Call to Action: Tim Cox wraps up with a call for dealerships to be proactive, protect themselves, and reach out to CarNow or legal experts for guidance.

In this inaugural episode of the revamped "TimTalks Automotive Leadership and Beyond," host CarNow's Tim Cox sits down with Damian Boudreaux, a renowned coach in the automotive industry, to discuss transformational leadership. They share inspiring stories, including the remarkable journey of Dr. Ben Carson from being called "dummy" to becoming a world-renowned neurosurgeon. Damian delves into the principles of relationship selling, the importance of mindset, and the crucial role of leadership in transforming car dealerships. The TimTalks podcast is a treasure trove of insights for anyone in the automotive industry looking to be inspired, enhance their leadership skills and dealership culture.Guest:Damian Boudreaux: Renowned coach in the automotive industry, co-author of "How to Sell 100 Cars a Month," and a pioneer in relationship selling.Contact Information:Follow Damian Boudreaux on Linkedin for more insights on effective dealership leadership and sales strategies.Show Notes:[00:00] Introduction and Ben Carson's Inspirational StoryHost Tim Cox shares a powerful story of Dr. Ben Carson, reflecting on how he transformed from being labeled "dummy" to becoming a world-renowned neurosurgeon.[02:12] The Importance of Leadership in Car DealershipsTim draws parallels between Ben Carson's story and the automotive industry.[02:40] Welcome to Tim Talks - Revamped EpisodeIntroduction to the revamped TimTalks podcast series.Tim introduces Damian Boudreaux as the first guest of the new series.[04:10] Renewing the Mind in LeadershipThe importance of mindset and renewing the mind in transforming dealership culture and success.[05:00] Damian Boudreaux's Journey in the Automotive IndustryDamian shares his beginnings in the car business, starting with changing oil and struggling with car sales.The turning point: shifting from a transactional to a relationship-driven approach, leading to significant success.[07:49] Relationship Selling and Creating a Winning CultureDamian explains the concept of relationship selling and its impact on long-term success.[09:37] The Role of Managers in Dealership SuccessDiscussion on the challenges faced by managers in the automotive industry.Emphasis on the need for proper coaching and leadership development for managers.[12:23] Evolution of a Salesperson and Leadership PrinciplesDamian talks about the evolution of a salesperson's mindset and the importance of adaptability.Discussion on the necessity of structure, mental toughness, and work ethic in today's sales environment.[14:23] The Power of Leadership and Culture in DealershipsTim and Damian discuss the impact of leadership on dealership culture and financial success.References to John Maxwell's "21 Laws of Irrefutable Leadership" and its relevance to automotive leadership.[16:35] The Current State of the Automotive IndustryTim addresses the recent challenges in the automotive industry, including bad habits formed during the best sales years.[17:40] Teaser for Damian Boudreaux's BookIntroduction to the concepts discussed in Damian's upcoming book, focusing on leadership and sales processes.[18:02] The Baseball Diamond Sales ProcessDamian gives a brief overview of the baseball diamond sales process as a visual tool for understanding the difference between transactional and relationship selling.

Tim Cox sits down with Danelle Delgado to explore the keys to unlocking your potential, navigating life's challenges, and embracing a mindset that leads to lasting significance.Find Danelle's book mentioned in the episode here: https://bit.ly/41P4AWv

Join host Tim Cox as he sits down with CarNow's new CEO, Kayne Grau, for a conversation about the road ahead for CarNow and the automotive industry. Kayne shares his vision for CarNow's future, emphasizing innovation, consumer confidence, and the company's pioneering role in reshaping the automotive landscape. Listen to discover how CarNow is set to lead the way in connecting OEMs and customers and driving automotive excellence.

Join Tim Cox and Bob Lanham as they discuss the ever-changing world of auto dealerships with Daniel Govaer, the general manager of Mercedes-Benz of Easton. The trio explores insights on inventory challenges, buying from consumers, OEMs and inventory management, the impact of interest rates on financing and leasing, and the nuances of price trends in the automotive industry. 

CarNow's Tim Cox and Bob Lanham are joined by Bob Werner, Dealer Principal at Werner Mazda, to discuss the keys to Bob Werner's success. From understanding modern shopper preferences to delivering top-notch customer service, they explore the strategies and techniques that have made Werner Mazda a true leader in the automotive industry.

Tim Cox is joined by Patrick Abad, General Manager at Beaver Toyota, to explore what it means to create a recession-proof ecosystem within your dealership's business operations.

Tim Cox is joined by Marat Pashkevich, the Director of Technology and Sales at indiGO Auto Group. Marat shares his powerful story of triumph and details how he was able to overcome the odds when faced with a seemingly insurmountable life-altering challenge. 

Tim Cox shares strategic advice on how to succeed as a strong leader in the automotive industry. 

Tim Cox is joined by CBT's Jim Fitzpatrick to explore Jim's background at CBT, the biggest takeaways from the 2022 NADA Show, and much more!

On this episode of TimTalks, CarNow's Tim Cox meets with Bob Lanham, Head of Automotive Retail at Meta, to discuss what the Metaverse means for car dealerships. 

On this episode of TimTalks, Tim Cox and Cion Digital president and co-founder Fred Brothers sit down to discuss the new CarNow | Cion Digital partnership and what cryptocurrency means for the future of the automotive industry.

Tim Cox is joined by John Acosta, CEO at VTech Dealer I.T., and Paul Jensen, Operations Manager at Qvale Auto Group, for an exciting and informative conversation. They discuss the new safeguards put out by the FTC, how dealerships can remain compliant with recent updates to the Gramm-Leach-Bliley Act (GLBA), and other ways to ensure your dealership operations are secure.

Host Tim Cox provides an introduction to the TimTalks podcast.