Podcasts about costa rica's call center

A successful business needs consistency and grit from setbacks, letting go of some weights that make you become the bottleneck, embracing change through trials and error while having fun, and not being too hard on yourself.     However, most entrepreneurs still need help with this. Studying the data and analyzing the charts to decide which part of the business needs delegation could take much time, or the CEO's ego might be stopping them from letting go of certain weights in the business. In this episode with Richard Blank, he tells us how we can navigate that with his 16+ years of business experience.     Richard Blank has been the Chief Executive Officer of Costa Rica's Call Center since 2008. He holds a bachelor's degree in Communication and Spanish from the University of Arizona and a language proficiency certificate from the University of Sevilla, Spain. He is a keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony.     In addition, he was inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students who plan on majoring in a world language at the university level.    Tune in.     Key Highlights from The Show  [03:40] Richard Blank & his collection of Pinball machines & antique Rockola Jukeboxes  [04:34] Richard's passion for pinball games  [07:04] Bottlenecks in business explained  [10:58] Why Richards's Startup sucked  [16:35] How he deals with resistance to change in the call center business  [19:37] Why letting go was his hardest bottleneck   [25:49] Top 3 growth milestones for the growth of his business  [33:28] Practical recommendations to other entrepreneurs   [39:01] How to reach out and connect with Richard  [40:24] Wrap up and calls to action    Notable Quotes  ·        Do not be too hard on yourself.  ·        Bottleneck is really about letting go of certain weights in your business.  ·        You are only as good as your options.  ·        When you are vulnerable, you are powerful.  Connect With Richard Blank  Website: https://costaricascallcenter.com/  Facebook: https://www.facebook.com/groups/23284906585  LinkedIn: https://www.linkedin.com/in/costaricascallcenter/     ----- How much of the bottleneck in your business are you? Don't underestimate the bottleneck's impact. Take the Bottleneck Index and find out your bottleneck score now!

Are call centers alive or dead after covid with work-from-home going strong. Today's interview may surprise you as Shark Bite Biz's David Strausser chats with Richard Blank of Costa Rica's Call Center. Check out Richard Blank Costa Rica's Call Center at: https://costaricascallcenter.com Sign up for the SEIDOR USA Discovery Lab of SAP Business One Here: https://bit.ly/3KMF10S Watch us on YouTube: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://youtube.com/c/SharkBiteBiz⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Check out our Sponsor SEIDOR USA: ⁠⁠https://seidor.com⁠⁠ Visit our NEW Merch store: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://store.sharkbitebiz.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠  Connect with David Strausser on LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.linkedin.com/in/DavidStrausser⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Join our Reddit Community: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.reddit.com/r/SharkBiteBiz/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Donate to our Patreon to SUPPORT this channel and get some BENEFITS and PERKS: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://patreon.com/sharkbitebiz⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Subscribe to the audio podcast on: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.SharkBiteBiz.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Find out more about the host, David Strausser: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.davidstrausser.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Follow David Strausser on Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/dstrausser83/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Follow us on Facebook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.facebook.com/SharkBiteBiz⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Follow us on Twitter: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.twitter.com/SharkBiteBiz⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Follow David Strausser on Twitter: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.twitter.com/dstrausser83⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Listen on Apple iTunes: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://podcasts.apple.com/us/podcast/shark-bite-biz/id1522304651⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Listen on Google Podcasts: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuc2hhcmtiaXRlYml6LmNvbS9mZWVkLnhtbA⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Listen on Spotify: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://open.spotify.com/show/1CZh0QdNr5Nn8CD8kInMAJ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Listen on Listen Notes: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.listennotes.com/podcasts/shark-bite-biz-business-growth-podcast-AMt-rRP2DXl/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Listen on Stitcher: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.stitcher.com/podcast/shark-bite-biz⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Listen on iHeartRADIO: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.iheart.com/podcast/269-shark-bite-biz-68819872/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Produced by: Francisco Strausser: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.youtube.com/channel/UC82qlvfm4mXg3⁠ --- Send in a voice message: https://podcasters.spotify.com/pod/show/shark-bite-biz/message Support this podcast: https://podcasters.spotify.com/pod/show/shark-bite-biz/support

Richard Blank spoke on Embracing Change: A Journey from Philadelphia to Costa Rica. You don't want to miss this! Richard Blank is the Chief Executive Officer for Costa Rica's Call Center, a division of Cheyenne Consultants, a company incorporated in Costa Rica. At the beginning of the new millennium, Mr. Blank relocated to Costa Rica to train over 500 employees for one of the larger call centers in Central America. --------- EPISODE SUMMARY --------- Experience the thrill of leaving everything behind and stepping into the unknown with our guest Richard. This brave soul embarked on a life-changing journey from the comfortable familiarity of northeast Philadelphia to the intriguing, yet challenging terrains of Costa Rica to work in a call center. His story is not merely one of geographical displacement, but an incredible journey of personal and professional growth as he mastered the art of sales, retention, customer support, training, onboarding, and human resources. Richard's tale is a testament to the power of calculated risks and a strong network of support, which inspired his forthcoming children's books. Communication is an art, and Richard is a master painter. We get a chance to delve into his palette of effective communication strategies and techniques. He introduces us to the 'buffer boomerang' - his secret weapon for handling difficult conversations with diplomacy and strategy. Richard encourages us not simply to speak, but to express with authenticity, listen actively, and respond strategically. He underscores the significance of constructive feedback along with the apt use of expressions and vocabulary. Lastly, Richard unravels the hidden connections between due diligence, travel, and relationship building. He advocates investing time to understand a person or organization's culture before engagement. He believes in the power of being present - it's more than just showing up, it's about being there, fully engaged, listening, and participating. Richard's journey from Philadelphia to Costa Rica is the epitome of embracing different cultures, leading to personal and professional growth. So, plug in your earphones, press play, and let Richard take you on an unforgettable journey, equipping you with practical insights and inspiring you to take the leap toward growth and success. --------- EPISODE CHAPTERS --------- (0:00:00) - Business and Personal Growth for Entrepreneurs (0:08:17) - Effective Communication Strategies and Techniques (0:16:21) - Due Diligence and Building Relationships (0:24:05) - The Power of Travel and Inspiration --------- EPISODE CHAPTERS WITH SHORT KEY POINTS --------- (0:00:00) - Business and Personal Growth for Entrepreneurs Richard took a calculated risk and moved to Costa Rica, gaining experience in sales, customer support, and human resources, and plans to write children's books. (0:08:17) - Effective Communication Strategies and Techniques Authenticity, active listening, constructive feedback, and soft skills were discussed to improve communication. (0:16:21) - Due Diligence and Building Relationships Taking time to research and understand company culture pays off, as listening actively and taking notes, using delivery and performance to stand out. (0:24:05) - The Power of Travel and Inspiration Richard discussed the importance of openness to cultures and opportunities, authenticity, active listening, and researching company culture. --------- EPISODE KEYWORDS --------- Business Growth, Entrepreneurs, Communication Strategies, Diplomacy, Constructive Feedback, Expressions, Vocabulary, Soft Skills, Due Diligence, Relationship Building, Travel, Authenticity, Active Listening, Buffer Boomerang, Philadelphia, Costa Rica, Company Culture, Engagement, Performance, Meaningful Connections --- Send in a voice message: https://podcasters.spotify.com/pod/show/wedontplay/message

With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10,000 bilingual telemarketers. You are CEO of one of the largest call centres in San José in Costa Rica. What made you, a US citizen travel, live and work in Costa Rica? You trained 10,000 bilingual telemarkers. What makes a good telemarketer? How does phonetic micro expression reading help you become a good telemarketer. Please provide us with a good and a bad example? What are the viral tell signs? What is the Buffer Boomerang technique? Richard Blank Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica's Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Excellent Executive Coaching Podcast If you have enjoyed this episode, subscribe to our podcast on iTunes. We would love for you to leave a review. The EEC podcasts are sponsored by MKB Excellent Executive Coaching that helps you get from where you are to where you want to be with customized leadership and coaching development programs. MKB Excellent Executive Coaching offers leadership development programs to generate action, learning, and change that is aligned with your authentic self and values. Transform your dreams into reality and invest in yourself by scheduling a discovery session with Dr. Katrina Burrus, MCC to reach your goals. Your host is Dr. Katrina Burrus, MCC, founder and general manager of www.mkbconseil.ch a company specialized in leadership development and executive coaching.

Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica's Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. To find out more, visit https://www.costaricascallcenter.com/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/rngradioshow/message Support this podcast: https://podcasters.spotify.com/pod/show/rngradioshow/support

CEO of Costa Rica's Call Center. Facebook: https://www.facebook.com/groups/businessprocessoutsourcingcallcenter/ LinkedIn: https://www.linkedin.com/in/costaricascallcenter/ YouTube: https://www.youtube.com/channel/UC9ST99AEp7COEWS4q4VUw4Q CallumConnects Micro-Podcast is your daily dose of wholesome entrepreneurial inspiration. Hear from many different entrepreneurs in just 5 minutes what hurdles they have faced, how they overcame them, and what their key learning is. Be inspired, subscribe, leave a comment, go and change the world! Every entrepreneur featured has been recommended by one of our previous guests. www.CallumLaing.com

Richard Blank is the Chief Executive Officer for Costa Rica's Call Center since 2008. Per Gamification, Richard has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America. He holds a bachelor's degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. Social Media https://www.linkedin.com/in/costaricascallcenter/ https://www.youtube.com/watch?v=z7-EtZTAtqQ&feature=youtu.be https://www.facebook.com/groups/businessprocessoutsourcingcallcenter Website http://www.costaricascallcenter.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/entrepreneurtalks/message

Conflict management skills are one of those talents some people are better at than others but being able to turn down the heat in a conversation and find a solution is a powerful leadership competency that can be used where we work, where we play, and even at home in our personal lives.And who better to talk about this delicate subject than the founder of a call sales center, a business whose daily bread a butter deals with the conflict surrounding unwanted solicitations and complaints!What You'll Discover About Conflict Management Skills:* The conflict management skills most people are missing* The factors contributing to the lack of conflict management skills development* The role of control in conflict management * The importance of self-awareness in conflict management* And MUCH more.Guest: Richard Blank Richard's journey in the call center space is filled with twists and turns.When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica's Call Center since 2008.On a personal note, Richard has the largest collection of restored American Pinball machines and antique jukeboxes in Central America, making gamification a strong part of CCC's culture. Related Resources:If you liked this interview, you might also enjoy our other Communications episodes.Contact Richard and connect with him on LinkedIn, Facebook, and YouTube.Also check out his blog and business call center.

Richard Blank's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer of Costa Rica's Call Center since 2008.   Love to get acquainted with you, The SuccessGrid Nation, book a zoom call here, and let's chat: https://successgrid.net/freecall   For top tips and more resources pls go here for show notes: https://successgrid.net/sg138/   If you love this show, please leave a review. Go to https://ratethispodcast.com/successgrid

Teatime with Miss Liz joining and coming in from Costa Rica is Richard Blank from Costa Rica's Call Centre February 23rd, 7 pm EST LIVE SHOWS AND MULTIPLE PODCASTS PLATFORMS AND APPS Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer of Costa Rica's Call Center since 2008. Mr. Richard Blank holds a bachelor's degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://www.facebook.com/groups/businessprocessoutsourcingcallcenter https://costaricascallcenter.com/.../richard-blank-chief... --- Send in a voice message: https://podcasters.spotify.com/pod/show/misslizsteatimes/message

Find out more about Richard: https://www.linkedin.com/in/costaricascallcenter/Find out more about Costa Ricas Callcenter: https://costaricascallcenter.com/How to start a call center Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Per Gamification, Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamaification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica's Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. 00:00 Introduction 04:49 The competition and your customer 13:19 CCCs company culture 21:47 How it all started 25:06 Best advice for Entrepreneurs Find out more about Omar and MarginBusiness: https://marginbusiness.com

“Fortune favors the brave.” – Richard BlankThis week's episode is different than our normal episodes. Instead of focusing on our guests personal journey and story, it's a sales masterclass on communication. Call centers, bettering yourself as a business owner and communicator, and so much more. So get your pens and paper ready. You are going to want to listen to this episode, take notes, apply it, rewind it, and play it again.Our guest today is an entrepreneur, sales professional, CEO, coach, and more. And while he has done a lot of things well in life, he continues to study, becomes an expert at whatever he commits to, and now he's here to teach us how to do it too. Ladies and Gentlemen, welcome to this weeks episode of the Remarkable People Podcast, the Richard Blank story!GUEST BIO: Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica's Call Center since 2008.Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. EPISODE PROUDLY SPONSORED BY: Remarkable People: Volume 1 How They Did It, & You Can Too!  Click here to check out this powerful little book and order your copy now!  SHOW NOTES:Guest Contact Info:Website: https://CostaRicasCallCenter.comLinkedIn: https://www.linkedin.com/in/costaricascallcenter/YouTube: https://www.youtube.com/watch?v=z7-EtZTAtqQ&feature=youtu.beSupport the showHOW TO SUPPORT THE REMARKABLE PEOPLE PODCAST: Subscribe, Rate, & Review us on Apple Podcasts, Spotify, YouTube, or your favorite podcast platform. Share Episodes with your family, friends, and co-workers. Sponsor or Donate what you can financially to help us continue to bring great content that inspires you, and people like you around the world! HAVE A QUESTION? Click Here to Connect with David THE NOT-SO-FINE-PRINT DISCLAIMER: While we are very thankful for all of our guests, please understand that we do not necessarily hold or endorse the same beliefs, views, and positions that they may have. We respectfully agree to disagree in some areas, and thank God for the blessing and privilege of free will. THANKS FOR JOINING US FOR THE REMARKABLE PEOPLE PODCAST!

Richard Blank flew overseas to teach English at Costa Rica's Call Center. Little did he know he would become the CEO of that very call center. This position pushed him to take some time to learn the ins and outs of the business. He got to know each and every agent personally. Most importantly, he created a great working culture for everybody. Figure out how he did these things today! Richard joins Don Williams to talk about his inspiring entrepreneurial journey. Learn why he wanted to pursue call centers and his unique cultural approach to this business. Discover how you can become a transformational leader just like him in this informative conversation.

Welcome to another episode of Conscious Design Podcast, today Ian welcomes Richard Blank. Richard starts off by explaining what he does and what his company is based around. Richard even talks a bit about his background. Richard and Ian both discuss the importance of culture and how it shapes the business you are trying to build in the foreign country. Richard then discusses how to properly motivate employees and what techniques he uses. Richard then mentions and recommends how to treat your employees and what are some techniques he has mastered and tried out which bring him results. Richard however mentions what is important when calling customers and what needs to be said and done to make them interested in what you are selling. Richard also mentions trust and how it is built. In the guest outro Richard invites people to check him out. Parts: 0:00 – Guest Intro 4:53 – Culture 8:26 – Motivation 14:46 – Employees 18:46 – Subscribe! 19:11 – Customers 28:48 – Trust 36:10 – Guest Outro About Richard Blank: Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful appropriate rhetoric, Richard shared his knowledge and trained over 10,000 bilingual telemarketers. Richard Blank has been the CEO of Costa Rica's Call Center since 2008. Richard holds a Bachelor's Degree in Communication and Spanish at the University of Arizona and a certificate in language proficiency from the University of Sevilla, Spain. Know more about Richard and Costa Rica's Call Center here: https://costaricascallcenter.com/en/costa-ricas-call-center-2/ ///////// Download chapter 1 free: https://www.petermanfirm.com/conscious-design-chapter-1-free-download/ ///////// Want to be a guest? Visit: https://bit.ly/3BetCkf ///////// Want to work with us?

Richard Blank https://costaricascallcenter.com/en/costa-ricas-call-center-2/Richard Blank is the Chief Executive Officer for Costa Rica's Call Center, a division of Cheyenne Consultants, a company incorporated in Costa Rica.At the beginning of the new millennium, Mr. Blank relocated to Costa Rica to train over 500 employees for one of the larger call centers in Central America.By utilizing his motivational public speaking style backed by tactful and appropriate rhetoric, he has successfully prepared and managed some of the finest telemarketers in the country for the past twelve years.In addition, he has earned the reputation of running a school for telemarketing and is often sought after for private training sessions and consultation.In anticipation of CAFTA, he became a strategic partner of the Pacific Rim Chamber of Commerce, Beverly Hills, California and Solo Telecommunications, Colorado Springs, Colorado to expand Costa Rica's international telecommunications and business appeal.Mr. Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.I love Buzzsprout Support the showAre YOU Feeling Stressed, Tired & Overall imbalanced? Lets Work on Your Optimal Wellness Journey! Sign Up For Discovery Call https://calendly.com/drdamarisg/30min

Connie's motivational quote for today is by – Jeff Bezos, “If you're competitor-focused, you have to wait until there is a competitor doing something.  Being customer-focused allows you to be pioneering'”   YouTube: https://youtu.be/SjbCoENJYzM   Check Out These Highlights:  I love speaking about sales and communicating effectively with our prospects and clients. Of course, there is another side to sales which is sales support.  Often that support comes through back-office staff and call center folks.    I believe we really do need a team of people to be able to stay on top of all the new technology, real client engagement, and providing deliverables as promised.   So how do we build behind-the-scenes support?  Glad you asked!   About Richard Blank:   Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.    Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard has been the Chief Executive Officer of Costa Rica's Call Center since 2008. He holds a bachelor's degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.   How to Get in Touch With Richard Blank:   Website:  https://costaricascallcenter.com/ Email:   ceo@costaricascallcenter.com    Stalk me online! LinkTree: https://linktr.ee/conniewhitman Download Free Communication Style Assessment: https://www.changingthesalesgame.com/communication-style-assessment  All-Star Community:  https://changingthesalesgame.mykajabi.com/All-Star-Community   Subscribe and listen to the Changing the Sales Game Podcast on your favorite podcast streaming service or on YouTube.  New episodes post every week - listen to Connie dive into new sales and business topics or problems you may have in your business.

This week Jimmy talks with teaching and linguist artist and CEO of Costa Rica's Call Center, Richard Blank! He talks about producing speech artists, script writing and role-playing, and calculated risk-taking!

After following his love of Spanish and majoring in Spanish communication in college, Richard Blank landed an internship with Telemundo and the Importers of Corona which prepared him for a once in a lifetime opportunity taking him from Philadelphia to Central America. In this episode, you'll hear how a friend's offer to teach English in Costa Rica launched Richard's entrepreneurial journey. By working in his friend's call center, he learned the ins and outs of the business, gaining the confidence to become an entrepreneur himself, founding his own call center company - Costa Rica's Call Center. Listen in to Richard's refreshing, positive, and relationship-centered approach to building a successful business. Learn about the fun business culture he has instilled in his company, born out of a very unique hobby that goes the extra mile in creating a positive experience for both his employees and customers.Richard reveals the complex nature of running a call center business in a foreign country, the differences between offshore centers and near shore centers, and how he combats attrition.He goes on to discuss the type of clients he gets the most joy working with, the criteria he uses to determine if a client is a good fit, how he differentiates his business from his competitors, and the old school approach he follows that has led to his business growth.Running a call center has its challenges and Richard describes how he navigates them, the impact the pandemic has had on the call center industry, what he predicts happening in his industry in the future, and the importance of human interaction in creating a positive customer experience with a company.Finally, Richard shares the 3 things that convinced him he could be an entrepreneur, the number one core value he remains committed to in his business, and the one difference between what is out there in the business world and what is real.  Find Richard  at:Website: https://costaricascallcenter.comTwitter: https://twitter.com/Richard15050746Instagram: https://www.instagram.com/richardblank44/Facebook: https://www.facebook.com/groups/businessprocessoutsourcingcallcenterYouTube: https://www.youtube.com/watch?v=IPZJ_skJXFg&t=13sLinkedIn: https://www.linkedin.com/in/costaricascallcenter/Pinterest: https://www.pinterest.com/richardblankVisit Stephanie at: https://stephaniehayes.biz/Follow me on Instagram | Facebook | LinkedIn | TwitterSupport the show

Do you trust your intuition or have you let fear stand in your way? Have you had a dream that you were just too afraid to pursue? At just 27 years old, Richard Blank, CEO of Costa Rica's Call Center, landed in Costa Rica with passion and a dream. What was seen as a risky choice, for a young man out of college, turned into his greatest opportunity. Hear more about his decision to leave his friends and family as he pursued a career in another country and his advice on building a company and life that you're proud of.

In this episode of Cash Flow Pro, we go on a new journey as Casey sits down with Richard Blank, Founder of Costa Rica's Call Center, to discuss the art and business of telecommunications. As real estate investors, we understand that sometimes cold calling does not always work the way we expect it to. Well, that ends today.      Originally from Northeast Philly, Richard always showed a deep appreciation and passion for the Spanish language. He was a Spanish communication major and, at twenty, got the opportunity to work at a friend's call center in Costa Rica. By the age of thirty, he threw his hat in the ring and started his own call center. Richard takes the time to dissect with us some of the myths, struggles, and techniques behind the phone line.        In this episode, we discuss: Setting up a telemarketing team  Work and workers in Costa Rica  Investing in your employees  International employees and the telecommunications business  How to avoid being classified as spam while sourcing leads Calling as a concierge service    Tune in on this episode to discover how you can make the most out of your cold calls!   Find your flow,        Casey Brown           Resources mentioned in this podcast:   1.    https://www.linkedin.com/in/costaricascallcenter/   2.    https://costaricascallcenter.com/en/richard-blank-chief-executive-officer/

Your host, Catherine Cantey talks with Founder, Richard Blank, of Costa Rica's Call Center.Richard started his journey at 27 years old teaching English at his friend's call center. It wasn't long before he built his own call center company, and now shares with us his experience with providing the best employee experience, delegating, and so much more.To learn more about Richard's work, visit costaricascallcenter.com.If you'd like to be a guest on The Business Vitality® podcast, click HERE.

Richard wasn't willing to compromise his dreams of creating a life he loved. He brings that same passion and dedication to his business, day in and day out. To find someone so true to their ethics in business is rare and refreshing. This episode is jam-packed full of perspective shifting insight to running a people-first business. If you're looking to strengthen the relationships within your biz (hint: you absolutely should be, if you're not already!) this one's for you. Can't-Miss Moments From This Episode:Ever looked at someone else's life and thought “I wish I could do that?” Great news: YOU ABSOLUTELY CAN! I lovingly request you take notes as Richard and I break down what it takes to live a life where you stay true to yourself. The surprising thing you can give to anyone, anywhere, in any situation that will immediately de-escalate tensions and build a ton of loyalty and goodwill. This is how Richard cracked the code on scaling his business and getting people to LOVE working with him.  Embarrassing admission time: as a former hothead who LOVED hashing out issues right friggin' now (read: arguing), I say this to you with all the love I have. You don't have to solve every problem the instant it happens (and why trying to force it often makes things worse).  If you struggle with how to frame up a tough convo, I got a little trick you can try out. Much to my surprise, once I put it into practice, I earned myself the title of “great people manager.” Here's a counter-intuitive thought: what if you could use strategic passive aggression to help you deal with a difficult client? Richard's take sounds shocking, but when used with intention (vs actual aggression), you can show, not tell, your client the path forward.  This one is jam-packed full of advice. Don't miss out - listen now!Richard's Bio:With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica's Call Center since 2008.Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.Resources and links mentioned:Costa Rica's Call Center's Facebook PageRichard's Call Center Number: 8882716750Richard's email: ceo@costaricascallcenter.comCome kick ass with me:Permission to Kick Ass websiteAngie's Facebook PageAngie on InstaAngie on YouTubeDownload this episode

In this episode, I interview Richard Blank, the Founder, and CEO of Costa Rica's Call Center based in San Jose, Costa Rica. Richard has set up his own business to help entrepreneurs enhance and maintain good communication with their clients. From working at his friend's customer service company, Richard decided to leave his former job and build his own business to pursue new opportunities. Costa Rica's Call Center was established in 2007 and has been running for over 15 years and has 150 FTEs. Richard has said that growing a small business requires taking time to decompress yourself in order to maintain a healthy and balanced lifestyle that will help you perform well in the business. So he says, “If you are level and in control, throughout your day because a character is judged during the chaos.” This Cast Covers: Bilingual dedicated near shore to the United States call center. Handling outbound sales, appointment setting lead generation, etc. Giving people self-reliance and self-confidence to see the art and speech of communication. Working at customer's service center for 4 years. Learning how to grow a stable business by being responsible. Helping people enhance their communication skills. Providing tips on how to attract more customers through good communication. Helping entrepreneurs choose the best industry for them. Learn the power of deep understanding and balance. Growing with over 150 people in 15 years of growing the business. Additional Resources: Costa Rica's Call Center Rich Dad Poor Dad by Robert Kiyosaki How Win Friends Influence People by Dale Carnegie     Quotes: “The most important thing is to become responsible.” —Richard Blank “Coaching is about your balance.” —Richard Blank “Choose an industry that's extremely lucrative.” —Richard Blank “Success is fulfilling personal goals.” —Richard Blank “A character is judged during the chaos.” —Richard Blank   Music from https://filmmusic.io “Cold Funk” by Kevin MacLeod https://incompetech.com. License: CC by http://creativecommons.org/licenses/by/4.0

In this episode of the Thoughtful Entrepreneur, your host Josh Elledge speaks with the CEO, President, and Bilingual Telemarketing Trainer of https://costaricascallcenter.com/en/costa-ricas-call-center-2/ (Costa Rica's Call Center), Richard Blank.  Costa Rica's Call Center is a bilingual call center with high caliber college educated employees. Richard explains that ecotourism, cost of living, and culture are major advantages to living in Costa Rica compared to countries such as The United States. Costa Rica's Call Center was created when Richard worked at a friend's call center in Costa Rica teaching English. The work was something he gravitated to and decided he wanted to start his own call center business venture. Richard explains they work to fulfill the needs of the client and agent by providing support, training, and adequate hiring.  Richard explains that he helps make his employees feel more confident in their language skills and broaden their vocabulary to aid them in their work duties. Costa Rica's Call Center sets itself apart from other competitors as they are bilingual with an incredible skill set that also upholds the reserved values of Costa Rica. Richard explains a misconception about working with Costa Rica's Call Center is getting a cheaper price because that is the price commonly used by other call centers in different countries such as India. Another misconception is the being able to partner with the company and not blurring ideals between the two such as using profanities when they do not do so as things work differently between different areas.    Key Points from the Episode: What Costa Rica's Call Center is  Advantages of Costa Rica How Costa Rica's Call Center was created The importance of linguistics  How Costa Rica's Call Center differs from its competitors  Misconceptions of using Costa Rica's Call Center    About Richard Blank: Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank has been the Chief Executive Officer for Costa Rica's Call Center since 2008. Mr. Richard Blank holds a bachelor's degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.      Want to learn more? Check out the Costa Rica's Call Center website at https://costaricascallcenter.com/en/costa-ricas-call-center-2/ (https://costaricascallcenter.com/en/costa-ricas-call-center-2/) Check out Richard Blank on LinkedIn at https://www.linkedin.com/in/costaricascallcenter/ (https://www.linkedin.com/in/costaricascallcenter/) Check out Costa Rica's Call Center on Facebook athttps://twitter.com/OviNegrean ( )https://www.facebook.com/groups/businessprocessoutsourcingcallcenter (https://www.facebook.com/groups/businessprocessoutsourcingcallcenter) Check out Richard Blank on Instagram at https://twitter.com/OviNegrean ( )https://www.instagram.com/richardblank44/ (https://www.instagram.com/richardblank44/) Check out Richard Blank on Twitter at https://twitter.com/OviNegrean ( )https://twitter.com/Richard15050746 (https://twitter.com/Richard15050746)...

In this episode, call centre expert Richard Blank provides advice on leadership, corporate culture, outsourcing, and success. He emphasises the importance of having a solid corporate culture and outlines how outsourcing can help call centres become more successful. Richard's journey in the call centre space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centres in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the most extensive collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America, making gamification a substantial part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica's Call Center since 2008. Mr Richard Blank holds a bachelor's degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Connect with Richard: https://www.facebook.com/groups/businessprocessoutsourcingcallcenter http://www.costaricascallcenter.com https://www.linkedin.com/in/costaricascallcenter/ https://www.youtube.com/watch?v=z7-EtZTAtqQ&feature=youtu.be https://costaricascallcenter.blogspot.com/ https://www.facebook.com/groups/businessprocessoutsourcingcallcenter http://www.costaricascallcenter.com ▼ ▼ You can connect with/follow Talking with the Experts: Grab The Podcast Wizard Checklist (it's free) https://bit.ly/3djRBXz Buy me a Coffee: https://www.buymeacoffee.com/rosesdavidson Become a patron https://www.patreon.com/talkingwiththeexperts Leave a Google review: https://g.page/r/CaXk7K3UlEhzEBI/review Leave a review on Podchaser: https://www.podchaser.com/podcasts/talking-with-the-experts-1491692 Email: guest@talkingwiththeexperts.com Website: https://rose-davidson.com/ LinkedIn: Rose Davidson: https://www.linkedin.com/in/rose-davidson/ Talking with the Experts: https://www.linkedin.com/company/talkingwiththeexperts/ Facebook Page: [Rose Davidson] https://www.facebook.com/onlineeventmanagerandpodcasttrainer Instagram: https://www.instagram.com/rosedavidson_speakersupport/ SoundCloud: [Follow] https://soundcloud.com/talking-with-the-experts YouTube: [Subscribe] https://www.youtube.com/channel/UCkM5n5QJhnNAmUiMzii73wQ #business #entrepreneur #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow #rosedavidson #smallbusiness #talkingwiththeexperts #video #vodcast

Outsourcing industry leader Richard Blank, is the CEO of Costa Rica's Call Center since 2008. By utilizing an effective motivational public speaking style backed by tactful and appropriate rhetoric, he has been proven a successful bilingual trainer.  Over 10,000 Ticos have been personally prepared to become some of the finest telemarketers in the country under Richard's direction and supervision. In addition, solid efforts have earned him the proud reputation of running a school for advanced telemarketing and soft skills. The lessons are often sought after for private training and consultation onsite and virtually.  Mr. Blank has the largest collection of American pinballs in Costa Rica with an impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only retro video arcade game room for employees in the outsourcing industry.  He also holds a bachelor's degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. Key Takeaways Getting to know Richard the man. How did he end up with such a large collection of restored pinball machines and jukeboxes?key ingredients to ensure an effective micro-expression conversationHow agents can positively handle and grow from negative calls and feedback from customersRunning a small business? Well tune in and find out what tips Richard has to help you leverage your everyday conversations into a goldmineTime and numbers. Find out whether or not it's productive to measure your employee's efforts based on the number of hours or sales made Richard shares with us his unique and world-class system of training and mentoring new agents An exercise you can easily pick up in helping you become a better micro expression reader Connect with Richard Tell - 8882716750 Email - ceo@costaricascallcenter.com  Website - https://costaricascallcenter.com/en/costa-ricas-call-center-2/  LinkedIn - https://www.linkedin.com/in/costaricascallcenter/   Facebook - https://www.facebook.com/costaricascallcenter/  

The StclairSpeaksshow is an interview format podcast show where I highlight and showcase professionals in business from across the world, we discuss topics from within their industry expertise and dive into their backstory on how they got to where they are today. http://thestclairspeaksshowpodcast.com/ About the guest Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica's Call Center since 2008. Mr. Richard Blank holds a bachelor's degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Contact Info: https://costaricascallcenter.com/en/costa-ricas-call-center-2/ https://www.linkedin.com/in/costaricascallcenter/ https://www.facebook.com/groups/businessprocessoutsourcingcallcenter --- Support this podcast: https://anchor.fm/stclairspeaksshow/support

Quite a story with many twists and turns...At the beginning of the new millennium, a 27 year old Mr. Blank relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. After 4 years, he decided to stay in Central America and dared himself to keep the faith in starting a call center company with the new skills acquired while living abroad. CCC celebrated its 14th year on February 6th, 2022. Outsourcing industry leader Richard Blank, is the Chief Executive Officer for Costa Rica's Call Center since 2008. He has been proven a successful bilingual trainer by utilizing an effective motivational public speaking style backed by tactful and appropriate rhetoric. Over 10,000 Ticos have been personally prepared to become some of the finest telemarketers in the country under Richard's direction and supervision. In addition, solid efforts has earned him the proud reputation of running a school for advanced telemarketing and soft skills. The lessons are often sought after for private training and consultation onsite and virtually. Plus, Richard offers the company Mercedes 300D Lang limousine for all clients visiting the location in Barrio Aranjuez. or flying into SJO. Mr. Blank has the largest collection of American pinball in Costa Rica with an impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only retro video arcade game room for employees in the outsourcing industry. In this podcast episode, Richard shares his journey to success & his tips & tools.... It's an episode you don't want to miss! His top 3 tips were: Fortune favours the brave, so be brave! Be true to oneself Listen to this podcast series (& no we didn't pay him to say that!) Debra Chantry-Taylor Professional EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner #betterbusinessbetterlife #entrepreneur #leadership #eosimplementer Professional EOS Implementer Australia Professional EOS Implementer New Zealand --- Send in a voice message: https://anchor.fm/betterbusiness-betterlife/message

At age 27, Richard Blank made the bold decision to pack up and move to Costa Rica to work at a call center for a few months. Fast forward eight years – he opened his own call center with one essential component: pinball machines. Richard, founder and CEO of Costa Rica's Call Center, began his business out of his home with just a website and now operates a 300-seat call center. In this episode, he walks us through the unique culture that differentiates his call center from his competitors, one of those aspects being gamification. Richard proudly compares the workplace environment he's created to Charlie and the Chocolate Factory. As the owner of one of the largest collections of restored pinball machines and jukeboxes, Richard strategically placed the games in-house for employees to blow off steam and socialize. “I just want to help them out on a rainy Wednesday if they're not feeling very well,” he says, “I've seen the difference when people have been in the arcade.” He talks about the importance of genuinely celebrating his employees' wins, and giving them a pep talk when they experience a low. It comes down to caring about them, he says, and showing vulnerability as a leader. Listen to hear more about Richard's philosophies and how he's tackled one of his greatest challenges yet: COVID and a work-from-home environment. Learn more about https://www.linkedin.com/in/costaricascallcenter/ (Richard Blank) and https://costaricascallcenter.com/en/costa-ricas-call-center-2/ (Costa Rica's Call Center) You can find more information on all our episodes at https://my.captivate.fm/verticalelevation.com/podcasts (Vertical Elevation), and you can find Carol on Twitter https://twitter.com/CarolBSchultz (@carolbschultz )or LinkedIn: https://www.linkedin.com/in/carolbschultz/ (https://www.linkedin.com/in/carolbschultz/).

The Six Figure Entrepreneur Podcast is super excited to host Richard Blank Richard Blank is the Chief Executive Officer for Costa Rica's Call Center, a division of Cheyenne Consultants, a company incorporated in Costa Rica. At the beginning of the new millennium, Mr. Blank relocated to Costa Rica to train over 500 employees for one of the larger call centers in Central America. By utilizing his motivational public speaking style backed by tactful and appropriate rhetoric, he has successfully prepared and managed some of the finest telemarketers in the country for the past twelve years. In addition, he has earned the reputation of running a school for telemarketing and is often sought after for private training sessions and consultation. Richard Blank prepared for his business by studying multiple languages, which helped him to succeed in sales. In this episode of The Six Figure Entrepreneur Podcast, Mayowa Ajisafe, host of The Six Figure Entrepreneur Podcast, sits down virtually with Richard to share the stories of his amazing entrepreneurial journey. Here's a Glimpse of What You'll Hear: · How Richard got started as an entrepreneur · How Richard started his business slowly but consistently. · The lessons Richard has learned throughout his entrepreneurial journey · His book recommendations. · His best tip for all entrepreneurs. Resources Mentioned in This Episode Richard's Costa Rica Call Center Connect With Richard On Linkedin Anthony Adverse by Hervey Allen A Word From Our Sponsor: The Book Cot A book is the #1 way to establish your credibility, authority, and expertise (next to being featured on Oprah..even then, a book will dramatically increase your chances!) The #1 way to differentiate yourself (next to being featured on reality TV) is to write a book and use that to establish your presence in the market, exhibit your dominance and demonstrate your authority. At The Book Cot, we're committed to helping you amplify your reach, build your credibility online, become an instant authority and get more leads for your business with a published book. We're a professional publishing agency that makes the process of writing and publishing a book an easy walk for busy entrepreneurs who know the power of a published book, want to write and publish one but are too busy having fun running their businesses. Since 2018, our proven system has helped hundreds of entrepreneurs, thought leaders, coaches, consultants, and experts become instant authority while leveraging their published books to get speaking gigs, invited to speak at conferences and guests on top podcasts. Are you considering having a book in your name for more visibility, credibility, and the instant authority you get from becoming a published author? Would you like to work with a book publishing agency that wants you to win? Contact us now at hello@TheBookCot.com or book a call at TheBookCot.com/consult.

Communication is key in every business, especially when done over the phone. If you are looking for ways to improve your communication skills and lock in those pitches, this is the podcast for you. In this episode, Richard Blank, CEO of Costa Rica's Call Center, runs through the process of prospecting and how you can build your vocabulary, actively listen, use the right tone of voice, and match the pitch and mood of your client. And their importance in making sure that you don't just have a productive and meaningful interaction but that your client walks away satisfied with your service and the company as a whole. He also shares insights on creating a culture that allows your team to build relationships, empowerment and drive ownership. Tune and learn how to identify telesigns that tell you the right time to ask your confirmation question and lock in that sale for the first 1000 clients and beyond. Love the show? Subscribe, rate, review, and share!Here's How »Join Your First Thousand Clients Community today:mitchrusso.comMitch Russo LinkedIn

While his friends pursued careers in fields like law, medicine, and technology, Richard Blank went in a completely different direction – language. In fact, his love of language and communications led him to study abroad for one semester in Spain. That experience changed the trajectory of his life. A few years after graduating from university, he accepted an offer to conduct training at a call center in Costa Rica. At 27 years old he decided to call Costa Rica home. That was over 20 years ago. And he never looked back. In this episode, Richard takes us on his journey as he leverages his advanced Spanish-speaking skills, business prowess, and emotional intelligence to build and scale Costa Rica's Call Center from a one-seat to a 300-seat operation. Discover how he used a cash-only approach to invest in the business infrastructure required to lay a foundation for sustainable growth, his tips for reducing attrition, and why he urges entrepreneurs to “act their wage.”  

Richard Blank is the Chief Executive Officer for Costa Rica's Call Center, a division of Cheyenne Consultants, a company incorporated in Costa Rica. At the beginning of the new millennium, Mr. Blank relocated to Costa Rica to train over 500 employees for one of the larger call centers in Central America. By utilizing his motivational public speaking style backed by tactful and appropriate rhetoric, he has successfully prepared and managed some of the finest telemarketers in the country for the past twelve years. In addition, he has earned the reputation of running a school for telemarketing and is often sought after for private training sessions and consultation. In anticipation of CAFTA, he became a strategic partner of the Pacific Rim Chamber of Commerce, Beverly Hills, California and Solo Telecommunications, Colorado Springs, Colorado to expand Costa Rica's international telecommunications and business appeal. Mr. Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the 

The StclairSpeaksshow is an interview format podcast show where I highlight and showcase professionals in business from across the world, we discuss topics from within their industry expertise and dive into their backstory on how they got to where they are today.http://thestclairspeaksshowpodcast.com/ https://www.linkedin.com/in/yahavystclair/ About the guestRichard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica's Call Center since 2008.Mr. Richard Blank holds a bachelor's degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.Watch the interview here: https://youtu.be/AVnnWCJOW4sContact Info:https://costaricascallcenter.com/en/costa-ricas-call-center-2/https://www.linkedin.com/in/costaricascallcenter/https://www.facebook.com/groups/businessprocessoutsourcingcallcenter See acast.com/privacy for privacy and opt-out information.

Welcome to the Evolvepreneur Secrets Show Join me today where we dig deep with our guests and get you the best concepts and strategies to fast-track your business. My very special guest today is Richard Blank ... Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica's Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

We are joined by the awesome Richard Blank, CEO for Costa Rica's Call Center. In this episode we talked about Richard's pinball machine collection, which is the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America, and how Richard got started in career. Then we got to our usual shenanigans, like jobs, a man who got stuck in a pizza shop, Elon Musk's step mother-sister, Halloween, an Irish guy who bought a plane ticket to find his lost luggage, a guy who ran from police on a riding mower, and so much more! Richard's Links LinkedIn | Local Splash Thanks Costa Rica | Facebook | Cost Rica's Call Center | CCC Blog www.SwampTalkPodcast.com --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/swamptalk/message Support this podcast: https://anchor.fm/swamptalk/support

DC announced plans for a content creators mixer next year in Ohio, with half of ticket sales going to a program that provides for young future content creators, We are also joined by Sabrina Osso owner of OSSO Safe and richard blank ceo of Costa Rica call center. They dropped alot of knowledge and insight about business and overcoming to make it work. Sabrina Osso is Founder and CEO of OSSO SAFE…Feel safe where you live, work, and play. She is a TEDx Speaker, Real Estate Agent, and Consultant on promoting safety and preventing violence in the workplace, schools, and in places of residence. Sabrina's personal and professional experience with the subject allows her to bring a unique and holistic approach as a solution. She is also a professional dancer/teacher who uses her performance abilities to educate on the subject. As a real estate agent, Sabrina is bridging the real estate industry with Osso Safe. Blank is the Chief Executive Officer for Costa Rica's Call Center since 2008. http://www.facebook.com/sabrina.osso.1 (Sabrina's Facebook page) https://www.facebook.com/groups/businessprocessoutsourcingcallcenter/ (richard's Facebook page) https://www.facebook.com/groups/businessprocessoutsourcingcallcenter/ (richard's Facebook group) https://instagram.com/richardblank44 (@richardblank44 on Instagram) https://instagram.com/ossosafe (@ossosafe on Instagram) https://twitter.com/OssoSabrina (@OssoSabrina on Twitter) https://twitter.com/Richard15050746 (@Richard15050746 on Twitter) https://www.ossosafe.com/ (Sabrina's Website) https://costaricascallcenter.com/en/richard-blank-chief-executive-officer/ (richard's Website) https://www.youtube.com/channel/UC1od-a0g-dbIkn_glUWkXWw (Sabrina on YouTube) https://www.youtube.com/channel/UC9ST99AEp7COEWS4q4VUw4Q (richard on YouTube) Darius DC Chambers Darius DC Chambers Explicit

DC announced plans for a content creators mixer next year in Ohio, with half of ticket sales going to a program that provides for young future content creators, We are also joined by Sabrina Osso owner of OSSO Safe and richard blank ceo of Costa Rica call center. They dropped alot of knowledge and insight about business and overcoming to make it work. Sabrina Osso is Founder and CEO of OSSO SAFE…Feel safe where you live, work, and play. She is a TEDx Speaker, Real Estate Agent, and Consultant on promoting safety and preventing violence in the workplace, schools, and in places of residence. Sabrina's personal and professional experience with the subject allows her to bring a unique and holistic approach as a solution. She is also a professional dancer/teacher who uses her performance abilities to educate on the subject. As a real estate agent, Sabrina is bridging the real estate industry with Osso Safe. Blank is the Chief Executive Officer for Costa Rica's Call Center since 2008. http://www.facebook.com/sabrina.osso.1 (Sabrina's Facebook page) https://www.facebook.com/groups/businessprocessoutsourcingcallcenter/ (richard's Facebook page) https://www.facebook.com/groups/businessprocessoutsourcingcallcenter/ (richard's Facebook group) https://instagram.com/richardblank44 (@richardblank44 on Instagram) https://instagram.com/ossosafe (@ossosafe on Instagram) https://twitter.com/OssoSabrina (@OssoSabrina on Twitter) https://twitter.com/Richard15050746 (@Richard15050746 on Twitter) https://www.ossosafe.com/ (Sabrina's Website) https://costaricascallcenter.com/en/richard-blank-chief-executive-officer/ (richard's Website) https://www.youtube.com/channel/UC1od-a0g-dbIkn_glUWkXWw (Sabrina on YouTube) https://www.youtube.com/channel/UC9ST99AEp7COEWS4q4VUw4Q (richard on YouTube) Darius DC Chambers Darius DC Chambers Explicit

Richard Blank is the CEO of Costa Rica's Call Center, a division of Cheyenne Consultants, a company incorporated in Costa Rica. When Richard was 27 years old, he relocated to Costa Rica, where he started training employees for one of the large call centers in San Jose. He's trained over 10,000 bilingual telemarketers, shaping them to be the finest in the country. Richard is often sought after for private training sessions and consultations. In this episode… When business owners think about telemarketing, they often envision those aggressive-type callers who inundate people with calls, so they pass on implementing it into their business. As a result, they miss out on the opportunity for inbound support, outbound lead generation, and appointment setting.  Additionally, many businesses that do set up call support often make the mistake of focusing on the number of calls made or received rather than the quality. They're not adept at handling inbound calls, tackling upsell opportunities, and rendering poor customer service. So how do you improve your customer support?  Listen to this Inspired Insider Podcast episode with Dr. Jeremy Weisz featuring Richard Blank, the CEO of Costa Rica's Call Center. They discuss misconceptions about telemarketing and call centers, diplomatic phrases to improve your customer support, how to handle inbound calls, and more!

In this episode your host, David Weaver, talks with entrepreneur Richard Blank, Founder & CEO of Costa Rica's Call Center.   Costa Rica's Call Center (CCC) is a BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. CCC's main focus is to personally train each and every Central America call center agent so that they may offer the highest quality of outbound & inbound telemarketing solutions & bilingual customer service to small & medium sized international companies, entrepreneurs as well as fortune 500 companies.   During this episode Richard & David discuss Richard's journey into entrepreneurship, what inspired him to start his business, while providing insight on how he built his business from the ground up.    To learn more about Richard's Company, Costa Rica's Call Center & the customer care & telemarketing services they provide click on the link here: https://costaricascallcenter.com   If you'd like to be a guest on Sacrifice to Success, click HERE:  https://lnkd.in/dUj-4bEV     To learn more about how I serve business owners, visit: davidweavercoach.com

A great return visit, very good conversation! Richard Blank is the Chief Executive Officer for Costa Rica's Call Center, a division of Cheyenne Consultants, a company incorporated in Costa Rica. At the beginning of the new millennium, Mr. Blank relocated to Costa Rica to train over 500 employees for one of the larger call centers in Central America. By utilizing his motivational public speaking style backed by tactful and appropriate rhetoric, he has successfully prepared and managed some of the finest telemarketers in the country for the past twelve years. In addition, he has earned the reputation of running a school for telemarketing and is often sought after for private training sessions and consultation. In anticipation of CAFTA, he became a strategic partner of the Pacific Rim Chamber of Commerce, Beverly Hills, California and Solo Telecommunications, Colorado Springs, Colorado to expand Costa Rica's international telecommunications and business appeal. Mr. Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.

Most business owners will tell you that who you know is just as important as what you know when it comes to growing your business. You may be among the brightest in your field, but if you don't know how to meet new people (and the right people), your business will struggle. Today's guest is Richard Blank of Costa Rica's Call Center. Richard is an entrepreneur who has built a full-blown business south of the border interacting with American companies with a bilingual call center. In this episode, he will share some insights into his journey, and what he sees happening in the business world, and as a special treat, we are going to get some "secret sauce" on making effective B2B calls.

Bootstrapping his way from just a desk and a single account to a large successful call center in Costa Rica, Founder and CEO Richard Blank joins Jim Barnish on this episode to share his insight on effective communication strategies, investing in his teams, and the power of positive escalation. With a track record for successful sales and training programs, Richard walks us through his key communication strategies that are beneficial not just for landing a sale, but also for every relationship in life. They discuss soft skill training instead of just hitting the sales goals; his “buffer boomerang technique” that keeps conversations constructive; “positive escalation” that builds relationships and pipelines, and boosts morale among teams; and how to hone your listening skill with “phonetic, micro expression reading.”Join their conversation on reducing attrition by helping people grow, and in turn, growing the business.3 Key TakeawaysInvest in your teams not as a means to an end, but as individuals who will pay it forward in the organization for years to come. Have faith in your people.Use effective communication techniques that will not only land a sale, but build relationships that will last. Positive escalation is the practice of building (real) relationships with everyone in the organization that you speak with. Do this right, and you will stand out from every other person calling that company.ResourcesRichard Blank's LinkedInFacebook PageBuffer Boomerang TechniquePhonetic Micro Expression ReadingAbout As the Founder/CEO for Costa Rica's Call Center for the last 15 years, Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10,000 bilingual telemarketers.  When he's not building his business, Richard is scouring the Costa Rican countryside to add to his impressive collection of restored American Pinball machines and antique Rockola Jukeboxes (making him the largest collector in Costa Rica).

Richard Blank is the founder, CEO, and head bilingual trainer at Costa Rica's Call Center, a business process outsourcing (BPO) telemarketing company. They offer outbound and inbound telemarketing solutions of the highest quality. Tom Fox welcomes him to this week's show to talk about Costa Rica's Call Center, how they help their clients, why he opened a call center in Costa Rica, and how to lead a successful call center in a foreign country.  The Core of Costa Rica's Call Center Tom asks Richard why he decided to open a call center in Costa Rica and how the term “Learning through the Proletariat” influenced his business model. Richard explains that as a CEO who works among people, you learn the importance of training and keeping your employees and customers. “One thing that I heard most sitting amongst people that are in a call center industry is that they feel expendable,” he tells Tom. To counteract this, he invests in his employees' careers by promoting them and teaching them English so that they have pride and security in their job. Additionally, he has several retro arcade game machines that allow the employees to meet colleagues from other departments, and to relax, “or even hang out with el jefe”. He explains that this creates a safe, enjoyable workplace culture and an atmosphere of trust and institutional fairness. BPO Telemarketing Outsource Company Tom asks Richard to define a BPO telemarketing outsourcing company. BPO stands for business process outsourcing, and it is done in several parts of the world, including the Philippines where it is known as offshore. However, since Costa Rica is so close to the United States, it is considered a near-shore outsourcing company. “[That] could be either a blended or mixed center where they work on multiple accounts; usually it's for overflowing and answering service,” he explains. Every one of Costa Rica's Call Center's agents is assigned to and works specifically for a client. He explains why having a brick-and-mortar call center is more beneficial for them versus being completely remote: problems like Internet redundancy and electricity failure plague remote workers, while at the in-person center, there are multiple tools and resources to hedge technical difficulties. Nearshoring and Outsourcing Tom asks why Richard chose Costa Rica for a BPO center and what's the difference in having a company in essentially the same time zone as the US. Richard describes Costa Rica's ideal location, and that it's a democratic society with no standing army. In addition, the country's literacy rate is 95%, and it has the best infrastructure in Central America. They also have highly skilled and experienced workers, some of whom have lived in the US and have dual citizenship. Furthermore, clients like the fact that agents are attuned to the North American market. It is also a safe place to visit for tourism. Resources  Richard Blank | LinkedIn | Twitter | Instagram | YouTube    Costa Rica's Call Center | Facebook

On this episode of the Inside BS Show, Dave Lorenzo interviews Richard Blank, the owner of a call center in Costa Rica.00:00 How to Build a World-Class Call Center 01:02 What are the unique qualities of Costa Rica?03:01 How well does the English accent of Costa Ricans sound?05:06 Why did Dave's family choose to relocate to Miami?07:19 Richard's journey to Costa Rica13:25 What are the benefits of people speaking English and Spanish in the business world?18:47 What services does Richard's Costa Rica Call Center offer?24:33 What are the business procedures Richard uses in Costa Rica for clients in America?35:10 Is there any reluctance among call center representatives to make phone calls?39:21 What are the pros and cons of call center employees working remotely when COVID 19 arrives? 43:22 What qualifications must new call center employees meet in order to work for Richard?Richard BlankCEOCosta Rica's Call Center(888) 271-6750ceo@costaricascallcenter.comRichard Blank is the Chief Executive Officer for Costa Rica's Call Center since 2008.At the beginning of the new millennium, Mr. Blank relocated to Costa Rica to train employees for one of the larger call centers in Central America.By utilizing his motivational public speaking style backed by tactful and appropriate rhetoric, Richard has successfully prepared and managed over 10,000 of the finest telemarketers in the country for the past twenty one years.In addition, he has earned the reputation of running a school for telemarketing and is often sought after for private training sessions and consultation.Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.Per Gamification, Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America.Costa Rica's Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

Casey Clark interviews Richard Blank, CEO of Costa Rica's Call Center in episode 45 of the weTHRIVE podcast.  

On today's episode of The Brian Nichols Show, I'm joined by Richard Blank (CEO of Costa Rica's Call Center) who give us some real, authentic means to enhance the sales experience for both the prospect AND the salesman.  "Well, since I grew up in the 70s, and 80s, I loved going to arcades - and I'm a retro gamer. I don't have a PlayStation or an Xbox. I'm an old-school gamer. And so my passion turned into an obsession.  And once I started making a little money and have the room here at the center, I started treasure hunting. And there are people down here with pinball machines and jukeboxes and a lot of toys that one man's trash is another man's treasure.  And so call me Oscar the Grouch, I'll be willing to drive a couple hours to find myself a classic rock cooler, or a pinball machine. And so most of these games are older than the agents here, I created a happy neutral environment so people can meet others from different departments that can let off steam - they can recharge batteries. And imagine an environment where you can hang out and play some games together.  And so, for me, I felt it was very important. It reduces attrition. When people are best friends with other people, they usually stay at a company." Learn more about your ad choices. Visit megaphone.fm/adchoices

Here are the questions Richard answers in this interview: What does Costa Rica's Call Center do? What's the biggest problem that you solve for your clients? What makes Costa Rica's Call Center special or unique? Who's your ideal client? How do your clients typically connect with you and then how do you market to them? What are some of the tactics and strategies you use to get around gatekeepers? What do you look for in hiring a call center agent? Do you start from scratch or are you looking for a particular personality? What top challenge or two challenges are you experiencing in the call center business that maybe somebody in my network or myself could possibly help with? Where can people find you if people wanted to reach out?

Excited to have Richard Blank, CEO of Costa Rica's Call Center, on the the show today. Check out Richard's Full bio on www.npndpodcast.com GET ALL EPISODES HERE: Support The Channel: https://www.patreon.com/NPND?fan_landing=true So easy to get distracted these days. With the world going through such a drastic shift how do we keep our focus? In this podcast you will hear from host Alex Rose and co-host Thomas Solano, fellow entrepreneurs that have dealt getting distracted and learned how to pivot to gain traction in their lives. This podcast is for the up and coming entrepreneur, work-preneur, that is hungry and wants to hear from someone ‘growing' through DISTRACTION. LETS WIN TOGETHER LETS WORK TOGETHER LETS THRIVE TOGETHER We are very excited to have you with us! Full Episodes on Spotify https://open.spotify.com/show/6c50U7xtGJWtScHySkSQMZ?si=ngB00EdNScaAOPJ9qSK_7Q Full Episodes on Apple Podcast https://podcasts.apple.com/us/podcast/no-pressure-no-diamonds/id1538527398 CONNECT WITH US ALEX ROSE INSTAGRAM https://instagram.com/thomas.solano?utm_medium=copy_link THOMAS SOLANO INSTAGRAM https://instagram.com/alexstayready?utm_medium=copy_link PLEASE GIVE US FEEDBACK https://www.npndpodcast.com/ COMMENT SUBSCRIBE LIKE SHARE --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/nopressurenodiamonds/support

1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Please feel free to accept my invitation to join your audience for a solid discussion regarding moving abroad and building a company from scratch in Costa Rica. I am available at your earliest convenience to discuss advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation and phonetic micro expression reading. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica's Call Center since 2008. SHOW LESS

How to Leverage Call Centers with Richard Blank Today, we are delighted to be speaking with Richard Blank, the CEO of Costa Rica's Call Center!  Richard has had an amazing journey! In this episode, he talks about call centers, sales, people retention, life, and entrepreneurship. He explains how to leverage call centers to connect better with your customers and grow your business.  We hope you enjoy listening to today's conversation with Richard Blank! Bio: Richard Blank is the Chief Executive Officer for Costa Rica's Call Center since 2008.  At the beginning of the new millennium, Mr. Blank relocated to Costa Rica to train employees for one of the larger call centers in Central America.  By utilizing his motivational public speaking style backed by tactful and appropriate rhetoric, Richard has successfully prepared and managed over 10,000 of the finest telemarketers in the country for the past twenty-one years.  In addition, he has earned the reputation of running a school for telemarketing and is often sought after for private training sessions and consultations.  Mr. Richard Blank holds a Bachelor's degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students who plan on majoring in a world language at the university level.  Per Gamification, Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America.  Costa Rica's Call Center (CCC) is a state-of-the-art BPO telemarketing outsourcing company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium-sized international companies, and entrepreneurs as well as fortune 500 companies. Richard's journey After graduating in 1991 from Abington High School in North East Philadelphia, Richard went to the University of Arizona. He majored in Spanish and Communication and focused on public speaking, non-verbal communication, and micro-expression reading. When he was 27 years old, a friend who had a call center invited him to go there to teach English, and he ended up working there for four years.  Starting a call center In 2008, Richard decided to start a call center with his wife. They began with one seat and fifty hours. Today, fourteen years later, they are 150 strong. They are very selective and reject more accounts than they accept because Richard wants to ensure that he can fulfill his clients' needs with the accounts that come in, and the agent will be comfortable enough to do the work. The agents' experience Richard respects Costa Rican customs, culture, and native tongue. He also respects the bilingualism of his agents. He can mold brand-new agents, and with older agents, he sometimes has to get rid of bad habits. By properly preparing his agents, he feels he can put them all on a level playing field.  The culture Sometimes, telemarketers and call center agents feel like numbers or robots, and they feel expendable. So before putting them on the phone, Richard gets to know their names and who they are. He also trains them to give them a base foundation to grow. Quality calls Richard likes his agents to focus on doing quality calls. About 30% of all calls come about through referrals. Much of their business happens because they do an excellent job on the first call. By working smarter rather than harder, they earn those referrals. Growing a business by working with call centers Growing a business has a lot to do with workforce management. Small business owners in the meetings and events industry can grow their businesses using omnichannel support and emails. By making phone calls, they also get the chance to do up-sales, get referrals, and answer questions.  Put more effort into your communication Putting more effort into your communication, and making it warmer and more inviting, will separate you from others. If you make outbound calls, send an email, or leave a voicemail, take the time to look at the website or the CEO or business leaders' LinkedIn profiles to get a sense of the tone or the company culture.  Answering calls Have your best people answer calls. If there is an overflow, it is worth paying a little extra to work with a blended call center answering service so that you never have to miss that special call! Cold calls Doing cold calls represents half of their business. Their forte is appointment setting and lead generation, and they sometimes do surveys. Outbound calls Richard believes he has cracked a code for making outbound calls! The best approach for a phone call is to use anonymity (apart from mentioning the name of the company you represent) in the first three to five seconds of the call.  The Buffer Boomerang technique If someone gives you a negative one, negative two, or a negative three-tone, reduce that tone and make it positive to reset the conversation. Then, show active listening by repeating the question. Land it back at them with a plus-two boomerang response.  Positive escalation When your call gets transferred, it is the perfect time to give a positive verbal escalation (complimenting someone who works for you) to gain momentum and move forward. Concluding a call Calls consist of an introduction, a body, and a conclusion. To conclude, ask if there are any final questions, and then finish up with a military alphabet to double-check the email address of the person to whom you are talking.  Follow up Follow up with a thank-you email that includes the name of the person who assisted you by transferring your call. Motivation Richard's agents are properly prepared and well-rehearsed. He motivates his team by giving them prizes for meeting their goals. Working with good faith and good intentions also helps them weather the storms.  Reading micro-expressions on the phone The purest form of communication is phonetics because congruence is where audio matches the visual. Phonetics can be broken down into four different sections: Tone Rate Pitch Duration Your tone is the one consistent variable you have when you read micro-expressions. Keep it confident and empathetic.  Mirror imaging Focus on the speed and pitch of the person you are talking to. Read them initially to see if they are going faster, slower, louder, or softer. After about five minutes, you will notice if there is a spike or dip in their speech. Tone, rate, and pitch can be manipulated. Your ultimate tell-sign is your subconscious answering speed. Then it will be the ideal time for you to ask a tie-down, a pin-down, or a clarification question.  Repetition Richard suggests that you repeat something from time to time to make sure that the person you are talking to is following along with you. It will also give them time to digest what you have been talking about.  An exit interview Better phone calls sometimes include an exit interview. You could get five reasons why someone chose your competition or get a suggestion to enhance your services.   Connect with Eric On LinkedIn On Facebook On Instagram On Website   Connect with Richard Blank On his website On LinkedIn

Discover how they serve their community, market, and audience.

Richard Blank, outsourcing industry leader and the CEO of Costa Rica's Call Center, joins our podcast for an exciting new episode. Christian and Richard discuss what makes a successful phone call, strong corporate culture and leadership, owning engagement through retro gaming, to name a few themes.  Tune in on a new story, one of many twists and turns, while Richard is taking us along his fascinating journey of building and leading one of the largest BPOs of Central America. 

In this episode I talk to Richard Blank who is the Chief Executive Officer for Costa Rica's Call Center, a division of Cheyenne Consultants, a company incorporated in Costa Rica.Support this podcast at — https://redcircle.com/the-dave-pamah-show/donationsAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy