Podcast appearances and mentions of richard blank

At just 27, Richard Blank took a leap that would shape the rest of his life — relocating to Costa Rica to train over 5,000 employees at one of San Jose's largest call centers. That bold move sparked a journey filled with unexpected turns, cultural challenges, and remarkable growth. Today, Richard is the CEO of Costa Rica's Call Center (CCC), a company he founded in 2008. With a background in communication and Spanish from the University of Arizona — and a language proficiency certificate from the University of Sevilla — Richard combines motivational leadership with tactical communication strategies to empower his team. Over the years, he's personally trained more than 10,000 bilingual telemarketers. Beyond the headset and call metrics, Richard brings a unique twist to company culture: gamification. CCC boasts the largest private collection of restored American pinball machines and Rock-Ola jukeboxes in Central America — a reflection of his belief that fun, connection, and shared experiences are key to building strong teams. A passionate mentor and educator, Richard is also a keynote speaker and scholarship donor at his alma mater, Abington Senior High School, where he supports students pursuing world languages at the university level. This episode is packed with insight on leadership, resilience, and how culture can transform performance. You can learn more about Richard and his Costa Rican call center on their website: https://costaricascallcenter.com/en/costa-ricas-call-center-2/. While you're there, check out the Gallery and images of the Arcade with some of Richard's antique pinball machines and jukeboxes. You can also connect with Richard on LinkedIn: https://www.linkedin.com/in/costaricascallcenter/ ******************************************** Want to learn how to attract, hire, and retain top-tier employees? Interested in learning how to scale your business to increase revenue and profit while working less? Then join my Business Success Mastermind group. A new cohort is starting. Now accepting applications: https://ib4e-coaching.com/mastermind ******************************************** Please support this podcast: https://ib4e-coaching.com/podinfo #leadership #leadershipcoaching #business #success #clarity #richardblank #costarica #callcenter #culture #gamification #ib4ecoaching ******************************************** If you like this podcast, consider supporting the effort. Every little bit helps. Thanks.

Richard Blank, President of Costa Rica's Call Center provides a fast, fun, and furious master class on the science and secrets behind telemarketing sales.    Along the way we discuss – the power of bilingual skills (11:50), First Impressions (14:00), training telemarketers (20:00), pinball metaphors (27:00),  INXS (31:45), positive escalation (38:30), Phonetic Micro Expressions (39:00), the Buffer Boomerang Technique (43:35), and Right Butt, Wrong Seat (51:00). Special challenge – count the culture references sprinkled throughout this pod, from Helen Keller to Bo Derek, Napoleon Dynamite to Eddie George.   Checkout Richard Blank's YouTube video featuring Garry Gary Beers (INXS) @ Costa Rica's Call Center. This podcast is teamed with LukeLeaders1248, a nonprofit that provides scholarships for the children of military Veterans. Help us reach our 3-scholarship goal for 2025. Send a donation, large or small, through our website @ www.lukeleaders1248.com, PayPal, or Venmo @LukeLeaders1248.  Music intro and outro from the creative brilliance of Kenny Kilgore. Lowriders and Beautiful Rainy Day.

Richard Blank shares his journey from growing up in Philadelphia to establishing a thriving call center in Costa Rica. He discusses the importance of following one's passion, the challenges of family expectations, and the significance of soft skills in business. Richard also explains his love for pinball machines and how they relate to his life philosophy. The conversation highlights the balance between technology and human connection in today's world.Want to be a guest on Stories from Real Life? Send Melvin Edwards a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/storiesfromreallife. www.podcastreallife.comPhiladelphiahttps://costaricascallcenter.com/en/costa-ricas-call-center-2/https://costaricascallcenter.com/en/richard-blank-chief-executive-officer/https://en.wikipedia.org/wiki/Garry_Gary_BeersKeywords opportunities, fear, self-advocacy, personal growth, reflection, Costa Rica, Richard Blank, call center, pinball machines, scholarships, Philadelphia, University of Arizona, Spanish, CEO

Master Telemarketing in the latest episode of the Marketing Boost Solutions Podcast. Captain Marco Torres engages in a dynamic conversation with Richard Blank, the CEO of Costa Rica's Call Center, to uncover the secrets behind successful telemarketing and call center operations. With over 10,000 bilingual telemarketers trained under his leadership, Richard brings a wealth of experience in motivational public speaking and strategic communication techniques. Richard's inspiring journey began at 27 when he moved to Costa Rica and built a thriving call center culture fueled by gamification, soft skills mastery, and innovative sales approaches—like his signature Buffer-Boomerang Technique. In this episode, Richard delves into the pivotal role of telemarketing and call center operations in driving business success. He discusses advanced strategies for improving client engagement, the importance of authentic communication in building strong relationships, and how to navigate the challenges of conflict management and customer interaction. He also shares his insights on phonetic micro-expression reading and the impact of AI in the evolving customer service landscape. By implementing the strategies and insights Richard shares, business owners can not only enhance their telemarketing efforts but also cultivate a motivated and engaged workforce. Whether you're looking to refine your communication skills, inspire your team, or elevate your customer experience, this episode is packed with actionable insights to help you achieve your goals.

Let's Think About "Soft Speaking Skills." With Special Guest Richard Blank Richard shares his love of language and how he has perfected the soft-spoken skills I know so many are learning to obtain. He makes great points about how someone can develop this skill and how he dived into the Spanish language. This conversation is sure to leave you feeling enlightened and inspired.

Richard Blank has served as the Chief Executive Officer of Costa Rica's Call Center since 2008, bringing over a decade of leadership and expertise to the industry. His journey in the call center world has been anything but conventional, marked by unexpected challenges and triumphs. In this week's episode, Richard shares his inspiring personal story and his passion for excellence. He credits much of his success to his mastery of interpersonal communication, rhetorical skills, and a deep commitment to employee motivation.

Customer Care can be a rollercoaster ride of frustration and disbelief however, in this Walk In Victory episode we dive into the BEST customer care experience tips ever! In this MUST WATCH podcast, we share unbelievable stories with our guest Richard Blank as we discuss beset service practices that will leave you and your business or organization with a great competitive advantage. The conversation delves deep into Blank's journey from Philadelphia to Costa Rica, overcoming challenges to establish a successful business. Blank shares insights on the importance of customer care, the value of effective communication, and the impact of empathetic service.Join us as we explore real-life scenarios that demonstrate just how low customer care can sometimes go. Whether you're a customer who has faced similar issues or a business owner wanting to learn these best practices, this video is for you! Don't forget to share your own customer care best practice stories in the comments below!If you found this video eye-opening, make sure to hit that like button, subscribe for more content, and ring the bell for notifications on our latest uploads. Let's create a community that values great customer service together!Time Line00:00 Introduction to the Walk in Victory Podcast00:37 NaRon Tillman on Transitioning Careers 06:49 The Importance of Customer Care 07:40 Guest Introduction: CEO of Costa Rica's Call Center 11:53 Building a Business from the Ground Up 15:40 Soft Skills and Customer Support Training 20:34 Competing with Industry Giants 24:29 Embracing New Opportunities in Costa Rica 28:08 Starting Fresh: Moving and Storage Tips 28:31 Customer Research Strategies 28:56 The Secret Sauce of Success 29:45 Mastering Phone Call Techniques 33:18 Cultural Nuances in Communication 39:17 Effective Training Methods 42:55 Balancing Work and Life 49:17 The Power of Second Chances 51:47 Final Thoughts and InspirationsBecome a supporter of this podcast: https://www.spreaker.com/podcast/walk-in-victory--4078479/support.

About Richard:Richard is the CEO of Costa Rica's Call Center, which he founded in 2008 after moving from Philadelphia. With over 20 years of experience, he has trained more than 10,000 bilingual telemarketers in advanced strategies and employee motivation. Richard holds a degree in Communication and Spanish from the University of Arizona and integrates his love for pinball machines into his company culture. He was inducted into the 2023 Abington High School Hall of Fame and annually supports students pursuing world languages.About the Episode:In this episode of the Growth Ready podcast, Richard Blank shares his inspiring journey from a Spanish major to the CEO of Costa Rica's Call Center. He emphasizes the importance of being prepared for growth, overcoming fear, and the value of self-respect. Richard discusses his experiences in building a business, navigating challenges, and the significance of mentorship. He also highlights the joy of pursuing personal passions, such as his love for pinball machines, and how they contribute to a fulfilling life. The conversation concludes with insights on maintaining composure in chaos and the journey of growth and fulfillment.Learn more about Richard and his company thru Linkedin at @costaricascallcenterTakeaways:Being growth ready means being fully prepared.Fear can be a motivator if managed correctly.Self-respect is crucial for personal growth.Opportunities often come disguised as challenges.Building a business requires patience and perseverance.Passion fuels success in business endeavors.Mentorship plays a vital role in personal development.Maintaining composure during chaos is essential.Self-awareness helps in making informed decisions.Fulfillment comes from pursuing what you love.Sign up for the monthly newsletter with Steve and GrowthReady (formerly known as Career Competitor) by providing your details here - Request to become part of our communityAlso be sure to give him and the show a follow on Instagram @coachstevemellor

Hello, friends!

In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success. In this episode you will learn: Character during chaos is an important leadership trait. Promote individuals based on their strengths and redirect them to roles where they can excel. Express appreciation and acknowledge the contributions of team members. Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world. Recognize and leverage your unique talents and skills, and don't downplay their importance. Improve your voicemail message and ensure congruence between your audio and visual presence. Give a personalized outbound voicemail message to make a positive impression. Be the lone voice of dissent when necessary and advocate for others. About Richard Blank At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica's Call Center since 2008.   You can connect with Richard in the following way: Website: https://costaricascallcenter.com Facebook: https://www.facebook.com/groups/businessprocessoutsourcingcallcenter YouTube: https://www.youtube.com/channel/UC9ST99AEp7COEWS4q4VUw4Q LinkedIn: https://www.linkedin.com/in/costaricascallcenter/ You can connect with Dr. Laura Sicola in the following ways: LinkedIn: https://www.linkedin.com/in/drlaurasicola LinkedIn Business Page: https://www.linkedin.com/company/laurasicola-inc YouTube: https://www.youtube.com/@LauraSicolainc Facebook: Dr. Laura Sicola Twitter: @LauraSicola Instagram: @drlaurasicola Website: https://laurasicola.com Laura's Online Course: virtualinfluence.today See omnystudio.com/listener for privacy information.See omnystudio.com/listener for privacy information.

Summary In this conversation, James Doran interviews Richard about his experiences living abroad. They discuss favorite places, international food, traditions, homesickness remedies, language phrases, making new friends, and the best things to do in a new home. Richard also shares his best expat life hack. Takeaways Living abroad can provide a fresh and exciting experience every day. Favorite places, international food, and traditions can vary greatly among individuals. Homesickness can be alleviated by participating in familiar activities or celebrations. Learning key phrases in the local language can help in making new friends. Exploring the natural beauty and attractions of a new home can be a rewarding experience. Having a local friend who knows the ins and outs of the area can save time and money. Sound Bites "What's the favorite place you've lived abroad?" "I like uni with quail's egg." "Maybe the running of the bulls in Spain." Chapters 00:00 Favorite Places and International Food 01:31 Embracing Traditions and Overcoming Homesickness 05:18 Discovering the Best of a New Home 06:15 The Expat Life Hack: Having a Local Sidekick Connect with Us: Website: https://www.tallmantravels.co.uk/the-expat-pod  Facebook: https://www.facebook.com/profile.php?id=100089327439022  Instagram: https://www.instagram.com/the.expat.pod/  Twitter: https://twitter.com/ExpatPod LinkedIn: https://www.linkedin.com/company/the-expat-pod/  Subscribe, Rate, and Review: If you enjoyed this episode of The Expat Pod, please subscribe, rate, and leave us a review on your favourite podcast platform. Your support helps us reach more listeners like you and continue to deliver valuable content on life as an expat. Keywords living abroad, favorite places, international food, traditions, homesickness remedies, language phrases, making new friends, new home, expat life hack --- Send in a voice message: https://podcasters.spotify.com/pod/show/theexpatpod/message

In this episode of the Small Business Origins podcast, we sit down with Richard Blank, CEO and Founder of Costa Rica's Call Center. Hear our discussion on outbound lead generation and sales appointment calling, inbound customer support, how Richard got his start, and some best practices for effective communication on sales and support calls. Guest Bio:Richard Blank is the CEO and Founder of Costa Rica's Call Center, a full-service BPO call center providing lead generation, customer service, social media support and more for US companies. He founded the company 15 years ago and has grown it to over 300 seats. Key Quotes:"I believe in synergy. I believe in circles, and I also believe in the sanctity of a meal together, breaking fast, you know, feeding ourselves, making ourselves stronger." (15:37)"Why call them gatekeepers, and why give them such a bad rap? These are the first impressions of Emerald City. As long as you understand the protocol and you can give an excellent first impression with that company name spike, you have a chance. Get them out of that trends." (41:44)"Leaders remember small details about you, or they dress in case your mother shows up so I can go downstairs and thank her for raising such a fine young man who's been with me for 3 years." (16:39)Main Discussion Points:- The importance of building relationships in sales, not just trying to force a sale- Techniques for effective communication and rapport building on sales and support calls - Why it's important to treat everyone in an organization with respect, not just decision makers- How to get referrals and repeat business through exceptional customer service- Why taking time to understand the local culture is key when doing business abroad- How Costa Rica's Call Center vets clients to avoid unethical business practicesLinks Mentioned:Costa Rica's Call CenterBeefy MarketingJohn Kelley's LinksSmall Business Origins OnlineOur Sponsor - Wingman

Most business owners will tell you that who you know is just as important as what you know when it comes to growing your business. You may be among the brightest in your field, but if you don't know how to meet new people (and the right people), your business will struggle. Today's guest is Richard Blank of Costa Rica's Call Center. Richard is an entrepreneur who has built a full-blown business south of the border interacting with American companies with a bilingual call center. In this episode, he will share some insights into his journey, and what he sees happening in the business world, and as a special treat, we are going to get some "secret sauce" on making effective B2B calls.  Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10,000 bilingual telemarketers. Richard Blank has been the Chief Executive Officer for Costa Rica's Call Center since 2008. After listening to today's episode, connect with Richard on his LinkedIn profile!  

Embark with us on a journey to the heart of entrepreneurship as Richard Blank shares the vibrant tale of his rise to business success in Costa Rica. From his early days as a Spanish major, Blank's path diverged from family expectations, leading him to the lush tropics where he cultivated a top-tier bilingual call center. His story is one of embracing individuality, with a healthy dose of risk-taking, as he lays bare the trials and triumphs of building a business anchored in empathy and the genuine acknowledgment of his team's dedication.In our dialogue, Blank unveils the crucial role of interpersonal relationships in business development and the art of fostering a customer service ethos that prizes personalized interactions over rote transactions. His approach to leadership—judging performance over a season and embedding 30-second checkpoints in conversations—reveals a philosophy that sees beyond the numbers to the people and passion that drives enduring success.Blank discusses his philosophy of workplace dynamics, emphasizing the symbiosis of discipline and understanding in nurturing a growth-centric environment. He underscores the enduring value of human engagement in an age where automation often overshadows the personal touch. Energize your sales with Shareme.chat, the proven texting platform. ShareMe.Chat ShareMe.Chat platform uses chat-to-text on your website to keep your customers connected and buying!The Influence Factor by The Influencer Marketing FactoryTop 1% Podcast About Influencer Marketing, Creator Economy, Social Commerce and more.Listen on: Apple Podcasts SpotifyMediaclipMediaclip strives to continuously enhance the user experience while dramatically increasing revenue.Buzzsprout - Let's get your podcast launched!Start for FREEDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the Show.Sign up for the Dead Pixels Society newsletter at http://bit.ly/DeadPixelsSignUp.Contact us at gary@thedeadpixelssociety.comVisit our LinkedIn group, Photo/Digital Imaging Network, and Facebook group, The Dead Pixels Society. Leave a review on Apple and Podchaser. Are you interested in being a guest? Click here for details.Hosted and produced by Gary PageauEdited by Olivia PageauAnnouncer: Erin Manning

Richard Blank's vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. He has been the Chief Executive Officer for Costa Rica's Call Center since 2008. Richard Blank holds a bachelor's degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Dr. Kimberley Linert Speaker, Author, Broadcaster, Mentor, Trainer, Behavioral Optometrist Event Planners- I am available to speak at your event. Here is my media kit: https://brucemerrinscelebrityspeakers.com/portfolio/dr-kimberley-linert/ To book Dr. Linert on your podcast, television show, conference, corporate training or as an expert guest please email her at incrediblelifepodcast@gmail.com or Contact Bruce Merrin at Bruce Merrin's Celebrity Speakers at merrinpr@gmail.com 702.256.9199 Host of the Podcast Series: Incredible Life Creator Podcast Available on... Apple: https://podcasts.apple.com/us/podcast/incredible-life-creator-with-dr-kimberley-linert/id1472641267 Spotify: https://open.spotify.com/show/6DZE3EoHfhgcmSkxY1CvKf?si=ebe71549e7474663 and on 9 other podcast platforms Author of Book: "Visualizing Happiness in Every Area of Your Life" Get on Amazon: https://amzn.to/3srh6tZ Website: https://www.DrKimberleyLinert.com

Meet Richard Blank the Chief Executive Officer for Costa Rica's Call Center since 2008.  Costa Rica's Call Center Costa Rica's Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

In this captivating episode, we explore the dynamic journey of Richard Blank, CEO of Costa Rica's Call Center (CCC), renowned for his transformative leadership in the BPO industry. From his pioneering move to Costa Rica at 27, where he trained over 10,000 bilingual telemarketers with his motivational speaking style, to his innovative integration of gamification into CCC's culture, Richard's vision and dedication shine through. With a solid educational background in Communication and Spanish, coupled with his commitment to giving back, exemplified by his scholarship endowment for language students, Richard emerges not just as a business leader but as a beacon of inspiration, embodying the power of visionary leadership and community engagement.This episode encapsulates Richard Blank's remarkable career trajectory, from his impactful training initiatives in Costa Rica to his philanthropic endeavors, underscoring his profound influence in both business and education. Through his expertise in gamification and his commitment to nurturing future talent through scholarships, Richard's journey epitomizes the transformative potential of visionary leadership, leaving a lasting legacy of empowerment and innovation in the BPO landscape and beyond.https://www.facebook.com/groups/businessprocessoutsourcingcallcenterhttps://www.linkedin.com/in/costaricascallcenter/https://www.youtube.com/channel/UC9ST99AEp7COEWS4q4VUw4Q

Richard Blank is the CEO of Costa Rica's Call Center, at the age of 27, he relocated to Costa Rica, where he started building his company from scratch in Costa Rica. He took a life gamble by taking a chance against his parent's guilt, he personally trained over 10 000 bilingual telemarketers and has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Richard Blank https://www.facebook.com/groups/businessprocessoutsourcingcallcenter https://www.linkedin.com/in/costaricascallcenter/ https://www.youtube.com/channel/UC9ST99AEp7COEWS4q4VUw4Q My Men Richard/Richard Lesperance richardlesperance.com richard.lesperance@gmail.com https://linkedin.com/in/richardlesperance https://tiktok.com/@mymenrichard https://tiktok.com/@mymenrichard2 https://www.facebook.com/1richardlesperance/ https://www.youtube.com/@mymenrichard https://twitter.com/MyMenRichard --- Send in a voice message: https://podcasters.spotify.com/pod/show/richard-lesperance/message

Wendy Sellers and JC engage Richard Blank, CEO of a Costa Rican call center, in an enlightening discussion on call center culture, attrition, and the pivotal role of gamification. Richard shares how he stumbled upon an opportunity to work in a friend's center in Costa Rica and subsequently fell in love with not just the place but also its culture and people. Richard discusses the challenging aspects of managing a thriving call center. He emphasizes optimizing call centers, striking the perfect balance between maintaining the dignity of employees and getting the best out of them.  They delve into the core of call center culture and discuss the power of effective communication, active listening, and creating a conducive environment for growth and development. This podcast is impactful for those in the call center industry and anyone interested in fostering a dynamic and high-performing team culture. Connect with Richard https://www.linkedin.com/in/costaricascallcenter/ and https://www.facebook.com/groups/businessprocessoutsourcingcallcenter/posts/10159754066951586/   

In this episode, Richard Blank, CEO of Costa Rica Call Centers, discusses the lost art of talking on the phone and the importance of soft skills in effective phone conversations. He shares his personal journey and how he became the CEO of a call center in Costa Rica. Richard emphasizes the need for phone conversations in retaining clients, upselling, and receiving referrals. He also provides tips for dealing with irate customers and preserving energy and emotional balance during phone conversations. Additionally, Richard highlights the power of humor and storytelling in creating meaningful connections over the phone. Facebook: https://www.facebook.com/groups/businessprocessoutsourcingcallcenter Linked In: https://www.linkedin.com/in/costaricascallcenter/ Youtube https://www.youtube.com/channel/UC9ST99AEp7COEWS4q4VUw4Qhttps://costaricascallcenter.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/betterself/message Support this podcast: https://podcasters.spotify.com/pod/show/betterself/support

Please note: This episode was created for video with subtitles to identify each guest. Please use the timeline below to get the names of individual guests. Part 2 of Success Secret. Over the course of hundreds of episodes, we have asked all of our successful business guests the same question and that is, ‘In your experience, is there one single characteristic, mindset or habit that differentiates successful people from those that remain average'? What you are about to see is a compilation of 20 answers from the interviews we've done. I think you will be very surprised at those answers which will likely motivate and inspire you to take action and follow through with some of the advice you'll hear. If you haven't listened to Part 1, We encourage you to do that. https://peterwrightsyakkingpodcast.podbean.com/e/success-secrets-part-1-audio/   The Yakking Show is brought to you by Peter Wright & Kathleen Beauvais contact us to be a guest on our show. https://TheYakkingShow.com   peter@theyakkingshow.com    kathleen@theyakkingshow.com  Join our community today so you don't miss out on advance news of our next episodes. https://bit.ly/3JW9w46 Timeline Episode Guest Name Guest Contact 00:55 156 Diane Gies https://www.dianegies.com/ 01:32 157 Jim Marshall https://septemics.com/ 02:23 158 Alison Ver Halen https://avwritingservices.com/ 03:11 160 Mikhail Stawicki http://expandbeyondyourself.com/ 04:19 162 Kevin Mills https://www.uglymugmarketing.com/ 05:17 167 Ken Cook https://thepreparedgroup.com/ 06:40 169 Rich Kozak https://richbrands.org/ 08:22 173 Brandon Leibowitz https://seooptimizers.com/ 09:29 174 Sarah Gage https://wealthconfidencecoaching.com/ 12:02 176 Wayne Mullins https://www.uglymugmarketing.com/ 15:36 178 Guy Powell https://marketingmachine.prorelevant.com/ 17:08 179 Gayle Gruenberg https://lgorganized.com/ 18:50 182 Richard Blank https://costaricascallcenter.com/ 21:09 183 Karl Meier https://www.abunden.com/ 21:41 184 DaveShultz https://www.linkedin.com/in/dave-shultz-522b328/ 26:16 185 Amy Hagar https://joyfulbusinessrevolution.com/ 27:22 186 Phil Johnson https://www.linkedin.com/in/philipjpjohnson/ 28:08 188 Kyle Murtagh https://www.confidencebydesign.co.uk/ 29:43 191 Elona Lopari https://www.elonaloparicoaching.com/ 31:12 194 Deborah Vick https://www.vicktorious.org/speakerdeborahvick Here are some of the tools we use to produce this podcast. Hostgator for website hosting. Podbean for podcast hosting Airtable for organizing our guest bookings and automations. Audio Pen for transcribing voice notes   Clicking on some links on this site will let you buy products and services which may result in us receiving a commission, however, it will not affect the price you pay.  

In this episode sponsored by Four Seasons Landscape & Construction Services, Rich Bennett engages in a profound conversation with Richard Blank, CEO of Costa Rica's Call Center. Richard shares his inspirational journey from his roots in Philadelphia to his entrepreneurial success in Costa Rica. He delves into how his passion for vintage jukeboxes and pinball machines isn't just a personal hobby but a cornerstone of his company culture, fostering a unique, engaging, and joyful work environment.Richard emphasizes the significance of building genuineconnections, not only within his call center but extending into the broadercommunity through educational scholarships and local engagement. He highlightsthe importance of empathy, effective communication, and maintaining a positiveoutlook, which are key to his personal and professional philosophy.This episode, supported by the dedicated services of FourSeasons Landscape & Construction Services, showcases how Richard Blank'sapproach to business goes beyond the conventional, integrating personalpassions with a deep commitment to community and employee well-being, setting avibrant example of leadership in the modern workplace. Here are links for you to bookmark, save, follow, memorize, write down, and share with others:Costa Rica's Call Center | Costa Rica's Call Center (costaricascallcenter.com)This episode is sponsored by Four Seasons Landscape & Construction ServicesIn-Person: Saturday, April 13th ::: Virtual: All April!Click here to learn moreRage Against Addiction Rage Against Addiction is a non-profit organization dedicated to connecting addicts and their familiFour Seasons Landscape & Construction Se While we perform the traditional lawn and landscape bed services, our passion is providing drainage Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showFollow the Conversations with Rich Bennett podcast on Social Media:Facebook – Conversations with Rich Bennett & Harford County LivingFacebook Group (Join the conversation) – Conversations with Rich Bennett podcast group | FacebookTwitter – Conversations with Rich Bennett & Harford County LivingInstagram – Harford County LivingTikTok – CWRB (@conversationsrichbennett) | TikTok Sponsors, Affiliates, and ways we pay the bills:Recorded at the Freedom Federal Credit Union StudiosHosted on BuzzsproutRocketbookSquadCast Contests & Giveaways Subscribe by Email ...

A successful business needs consistency and grit from setbacks, letting go of some weights that make you become the bottleneck, embracing change through trials and error while having fun, and not being too hard on yourself.     However, most entrepreneurs still need help with this. Studying the data and analyzing the charts to decide which part of the business needs delegation could take much time, or the CEO's ego might be stopping them from letting go of certain weights in the business. In this episode with Richard Blank, he tells us how we can navigate that with his 16+ years of business experience.     Richard Blank has been the Chief Executive Officer of Costa Rica's Call Center since 2008. He holds a bachelor's degree in Communication and Spanish from the University of Arizona and a language proficiency certificate from the University of Sevilla, Spain. He is a keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony.     In addition, he was inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students who plan on majoring in a world language at the university level.    Tune in.     Key Highlights from The Show  [03:40] Richard Blank & his collection of Pinball machines & antique Rockola Jukeboxes  [04:34] Richard's passion for pinball games  [07:04] Bottlenecks in business explained  [10:58] Why Richards's Startup sucked  [16:35] How he deals with resistance to change in the call center business  [19:37] Why letting go was his hardest bottleneck   [25:49] Top 3 growth milestones for the growth of his business  [33:28] Practical recommendations to other entrepreneurs   [39:01] How to reach out and connect with Richard  [40:24] Wrap up and calls to action    Notable Quotes  ·        Do not be too hard on yourself.  ·        Bottleneck is really about letting go of certain weights in your business.  ·        You are only as good as your options.  ·        When you are vulnerable, you are powerful.  Connect With Richard Blank  Website: https://costaricascallcenter.com/  Facebook: https://www.facebook.com/groups/23284906585  LinkedIn: https://www.linkedin.com/in/costaricascallcenter/     ----- How much of the bottleneck in your business are you? Don't underestimate the bottleneck's impact. Take the Bottleneck Index and find out your bottleneck score now!

It's a special day today as I'm off to Costa Rica baby. Pura Vida to all! I think this is my 4th virtual visit to a country that sits high on my “must visit” list. And we're equally pleased to be chatting with Mr. Richard Blank, who is somewhat of an icon in the capital city of San Jose. You'll understand why in a moment. Richard's vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in the capital. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10,000 bilingual telemarketers. Today Richard is the Chief Executive Officer for Costa Rica's Call Center which he founded in 2008. Fun fact and to my point about being an icon - Richard has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of Costa Rica Call Centre culture. Richard holds a bachelor's degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. He was a keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. And in addition, has been inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students who plan on majoring in a world language at the university level. Visit our website to access the full transcript, episode notes, and guest links. Coaching 4 Companies

ℹ️ IntroductionIn this episode of Frugelpreneur, we feature Richard Blank, the CEO of Costa Rica's call center, who shares his remarkable journey from graduating high school in Northeast Philadelphia to building a successful business in a foreign country. We'll delve into his frugal approach to entrepreneurship, including the importance of empathy, maintaining financial conservatism, and cultivating a supportive work culture. Tune in to learn valuable insights on starting a business from the ground up and the power of steady, humble growth.❇️ Key topics and bulletsPrimary Topic: Entrepreneurial Journey- Richard's upbringing in Northeast Philadelphia- Pursuing a major in Spanish communication at the University of Arizona- Opportunity to move to Costa Rica and work at a call center- Starting Costa Rica's call center in 2008- Growth and expansion of the call center over the yearsPrimary Topic: Business Frugality and Growth- Starting the business conservatively and being financially responsible- Renting a turnkey station at a mixed call center before purchasing equipment for expansion- Ramping up the company with secondhand furniture and computers for cost efficiency- Using profits for bonuses, promotions, and maintaining a cash stockpile for stability- Slow and steady growth approach for long-term successPrimary Topic: Human Resource Investment and Management- Focus on humility and building momentum in the early stages of the business- Challenges with delegating too quickly and investing in individuals who may not be ready for promotion- Preference for building talent from within rather than hiring hotshots- Emphasizing the importance of empathy, mentorship, and coaching for agents- Creating a supportive and comfortable work environment for employeesPrimary Topic: Personal and Professional Philosophy- Finding joy in closing accounts and building on momentum- Recognizing the need for self-awareness and self-analysis in business and personal development- Embracing a vision quest and pursuing a passion while being financially responsible- Reflection on the journey and embracing humility and stability in success❓ Questions1. Richard emphasizes the importance of empathy in building and growing a successful call center. How do you think empathy impacts customer service and business success?2. Richard talks about the value of starting a business slowly and being conservative with money. Do you think this approach is more feasible for entrepreneurs in certain industries or stages of their careers?3. Richard shares his experience of starting with rented equipment and furniture and then gradually scaling up to purchasing equipment for his call center. What are the pros and cons of this gradual approach to business expansion?4. Richard mentions the importance of investing time and resources in developing talent from within the company rather than bringing in external talent. What are the potential benefits and challenges of this approach?5. Richard discusses the significance of fostering a positive and supportive work environment for his employees. In what ways can a positive work culture impact employee performance and retention?6. Richard shares his personal journey of moving from Northeast Philadelphia to Costa Rica to pursue his entrepreneurial venture. How can geographical relocations impact an entrepreneur's opportunities and challenges?7. Richard highlights the value of being true to oneself and following one's own path in business and life. How important do you think it is for entrepreneurs to stay true to their values and passions while navigating the challenges of building a business?8. Richard stresses the importance of being responsible...

Are call centers alive or dead after covid with work-from-home going strong. Today's interview may surprise you as Shark Bite Biz's David Strausser chats with Richard Blank of Costa Rica's Call Center. Check out Richard Blank Costa Rica's Call Center at: https://costaricascallcenter.com Sign up for the SEIDOR USA Discovery Lab of SAP Business One Here: https://bit.ly/3KMF10S Watch us on YouTube: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://youtube.com/c/SharkBiteBiz⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Check out our Sponsor SEIDOR USA: ⁠⁠https://seidor.com⁠⁠ Visit our NEW Merch store: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://store.sharkbitebiz.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠  Connect with David Strausser on LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.linkedin.com/in/DavidStrausser⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Join our Reddit Community: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.reddit.com/r/SharkBiteBiz/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Donate to our Patreon to SUPPORT this channel and get some BENEFITS and PERKS: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://patreon.com/sharkbitebiz⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Subscribe to the audio podcast on: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.SharkBiteBiz.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Find out more about the host, David Strausser: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.davidstrausser.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Follow David Strausser on Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/dstrausser83/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Follow us on Facebook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.facebook.com/SharkBiteBiz⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Follow us on Twitter: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.twitter.com/SharkBiteBiz⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Follow David Strausser on Twitter: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.twitter.com/dstrausser83⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Listen on Apple iTunes: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://podcasts.apple.com/us/podcast/shark-bite-biz/id1522304651⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Listen on Google Podcasts: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuc2hhcmtiaXRlYml6LmNvbS9mZWVkLnhtbA⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Listen on Spotify: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://open.spotify.com/show/1CZh0QdNr5Nn8CD8kInMAJ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Listen on Listen Notes: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.listennotes.com/podcasts/shark-bite-biz-business-growth-podcast-AMt-rRP2DXl/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Listen on Stitcher: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.stitcher.com/podcast/shark-bite-biz⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Listen on iHeartRADIO: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.iheart.com/podcast/269-shark-bite-biz-68819872/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Produced by: Francisco Strausser: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.youtube.com/channel/UC82qlvfm4mXg3⁠ --- Send in a voice message: https://podcasters.spotify.com/pod/show/shark-bite-biz/message Support this podcast: https://podcasters.spotify.com/pod/show/shark-bite-biz/support

Richard Blank spoke on Embracing Change: A Journey from Philadelphia to Costa Rica. You don't want to miss this! Richard Blank is the Chief Executive Officer for Costa Rica's Call Center, a division of Cheyenne Consultants, a company incorporated in Costa Rica. At the beginning of the new millennium, Mr. Blank relocated to Costa Rica to train over 500 employees for one of the larger call centers in Central America. --------- EPISODE SUMMARY --------- Experience the thrill of leaving everything behind and stepping into the unknown with our guest Richard. This brave soul embarked on a life-changing journey from the comfortable familiarity of northeast Philadelphia to the intriguing, yet challenging terrains of Costa Rica to work in a call center. His story is not merely one of geographical displacement, but an incredible journey of personal and professional growth as he mastered the art of sales, retention, customer support, training, onboarding, and human resources. Richard's tale is a testament to the power of calculated risks and a strong network of support, which inspired his forthcoming children's books. Communication is an art, and Richard is a master painter. We get a chance to delve into his palette of effective communication strategies and techniques. He introduces us to the 'buffer boomerang' - his secret weapon for handling difficult conversations with diplomacy and strategy. Richard encourages us not simply to speak, but to express with authenticity, listen actively, and respond strategically. He underscores the significance of constructive feedback along with the apt use of expressions and vocabulary. Lastly, Richard unravels the hidden connections between due diligence, travel, and relationship building. He advocates investing time to understand a person or organization's culture before engagement. He believes in the power of being present - it's more than just showing up, it's about being there, fully engaged, listening, and participating. Richard's journey from Philadelphia to Costa Rica is the epitome of embracing different cultures, leading to personal and professional growth. So, plug in your earphones, press play, and let Richard take you on an unforgettable journey, equipping you with practical insights and inspiring you to take the leap toward growth and success. --------- EPISODE CHAPTERS --------- (0:00:00) - Business and Personal Growth for Entrepreneurs (0:08:17) - Effective Communication Strategies and Techniques (0:16:21) - Due Diligence and Building Relationships (0:24:05) - The Power of Travel and Inspiration --------- EPISODE CHAPTERS WITH SHORT KEY POINTS --------- (0:00:00) - Business and Personal Growth for Entrepreneurs Richard took a calculated risk and moved to Costa Rica, gaining experience in sales, customer support, and human resources, and plans to write children's books. (0:08:17) - Effective Communication Strategies and Techniques Authenticity, active listening, constructive feedback, and soft skills were discussed to improve communication. (0:16:21) - Due Diligence and Building Relationships Taking time to research and understand company culture pays off, as listening actively and taking notes, using delivery and performance to stand out. (0:24:05) - The Power of Travel and Inspiration Richard discussed the importance of openness to cultures and opportunities, authenticity, active listening, and researching company culture. --------- EPISODE KEYWORDS --------- Business Growth, Entrepreneurs, Communication Strategies, Diplomacy, Constructive Feedback, Expressions, Vocabulary, Soft Skills, Due Diligence, Relationship Building, Travel, Authenticity, Active Listening, Buffer Boomerang, Philadelphia, Costa Rica, Company Culture, Engagement, Performance, Meaningful Connections --- Send in a voice message: https://podcasters.spotify.com/pod/show/wedontplay/message

Having conversations with others that are productive involve more than just speaking, asking questions and providing answers. It's even more than just listening and asking more questions.It's about providing a sense of knowing that you hear and understand what the other person is saying, and whether or not you can provide a real solution or assistance.Richard Blank does this every day in his company where he teaches others how to create a ‘phoentic dance' in conversations that produce positive outcomes.In this episode we talk about several ways to help create better outcomes in conversations by teaching influence and ‘positive escalation'. And you'll walk away with several simple tips to help create better outcomes in your own conversations.Richard's links: FB Page: Costa Rica's Call Center https://www.facebook.com/costaricascallcenterPODCAST WEBSITE & LINKS:Check out the ULTIMATE PODCASTSEMAIL MEVISIT MY WebsiteFIND ME on FacebookFOLLOW ME on TwitterFOLLOW ME on InstagramEXPLORE OUR RETREATS HERE!JOIN OUR GROUP HERE If you are a health/fitness/wellness entrepreneur, or a coachJOIN OUR COMMUNITY - Living Your Ultimate Life Through Fitness & Self-CareANDROID USERS leave a REVIEW on PODCHASERAPPLE USERS leave a REVIEW on APPLE PODCASTS

Richard Blank is an Entrepreneur and CEO of Costa Rica's Call Center who built his company and wealth from the ground up. He joins the Fite to talk about financial independence and how it is the truest form of freedom we can experience today. Learn more about Richard: https://costaricascallcenter.com/en/videos/Get some Blood of Tyrants wine here: https://bloodoftyrants.wine/ref/7/?couponCode=F4LGet THE POWER behind your business at https://Kraften.us

1156 Do you struggle with managing your call center and telemarketing operations? Are you looking for ways to improve your customer service and expand your business appeal? Our guest today is here to help. He's a leader in the call center industry, with over a decade of experience training and managing top-performing telemarketers in Central America. With a background in communication and Spanish, he knows how to effectively motivate and inspire his teams to achieve success. Now, let's welcome to the show the CEO of Costa Rica's Call Center, Richard Blank. Email:- ceo@costaricascallcenter.com Website: https://costaricascallcenter.com/en/richard-blank-chief-executive-officer/ ___________ Go to www.BusinessBros.biz to be a guest on the show or to find out more on how we can help you get more customers! #Businesspodcasts #smallbusinesspodcast #businessmarketingtips #businessgrowthtips #strategicthinking #businessmastery #successinbusiness #businesshacks #marketingstrategist #wealthcreators #businessstrategies #businesseducation #businesstools #businesspodcast #businessmodel #growthmarketing #businesshelp #businesssupport #salesfunnel #buildyourbusiness #podcastinglife #successgoals #wealthcreation #marketingcoach #smallbusinesstips #businessmarketing #marketingconsultant #entrepreneurtips #businessstrategy #growyourbusiness --- Support this podcast: https://podcasters.spotify.com/pod/show/businessbrospod/support

With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10,000 bilingual telemarketers. You are CEO of one of the largest call centres in San José in Costa Rica. What made you, a US citizen travel, live and work in Costa Rica? You trained 10,000 bilingual telemarkers. What makes a good telemarketer? How does phonetic micro expression reading help you become a good telemarketer. Please provide us with a good and a bad example? What are the viral tell signs? What is the Buffer Boomerang technique? Richard Blank Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica's Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Excellent Executive Coaching Podcast If you have enjoyed this episode, subscribe to our podcast on iTunes. We would love for you to leave a review. The EEC podcasts are sponsored by MKB Excellent Executive Coaching that helps you get from where you are to where you want to be with customized leadership and coaching development programs. MKB Excellent Executive Coaching offers leadership development programs to generate action, learning, and change that is aligned with your authentic self and values. Transform your dreams into reality and invest in yourself by scheduling a discovery session with Dr. Katrina Burrus, MCC to reach your goals. Your host is Dr. Katrina Burrus, MCC, founder and general manager of www.mkbconseil.ch a company specialized in leadership development and executive coaching.

CEO of Costa Rica's Call Center. Facebook: https://www.facebook.com/groups/businessprocessoutsourcingcallcenter/ LinkedIn: https://www.linkedin.com/in/costaricascallcenter/ YouTube: https://www.youtube.com/channel/UC9ST99AEp7COEWS4q4VUw4Q CallumConnects Micro-Podcast is your daily dose of wholesome entrepreneurial inspiration. Hear from many different entrepreneurs in just 5 minutes what hurdles they have faced, how they overcame them, and what their key learning is. Be inspired, subscribe, leave a comment, go and change the world! Every entrepreneur featured has been recommended by one of our previous guests. www.CallumLaing.com

Telemarketing with Richard Blank Richard Blank runs the Costa Rica Call Center, a telemarketing business you can learn a lot from. Richard's Back Story http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Back-Story.mp4 Communication was his focus. He studied public speaking. Richard Explains a Telemarketing Technique  In this video clip, Richard provides a detailed explanation of sight-unseen controlled conversation. http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Controlled-Conversation.mp4 Advise for Those Prospecting Businesses One of the biggest challenges when you are calling new prospects is dealing with the gatekeeper. Here's how Richard deals with that. http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Gatekeeper.mp4 Here's the Buffer Boomerang diagram. All About Results? http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-All-About-Results.mp4   Telling is Not Selling on a Telephone Call 2 Ears 1 Mouth. http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Telling-is-Not-Selling.mp4   Get in Touch With Richard Blank Richard Blank Provides This Testimonial for The Next 100 Days Podcast http://thenext100days.org/wp-content/uploads/2023/02/Richard-Blank-Testimonial.mp4   The Next 100 Days co-hosts… Graham Arrowsmith Graham runs Finely Fettled to help organisations that want to market to affluent and high-net-worth customers.  He also runs Meet Professionals, which is offered to financial advice groups as a white-labelled lead generation and conversion system. Contact Graham on LinkedIn: Visit Graham's LinkedIn Profile and by email. Kevin Appleby Kevin specialises in finance transformation and implementing business change. He's the COO of GrowCFO which provide both community and CPD-accredited training designed to grow the next generation of finance leaders. You can find Kevin on LinkedIn and at kevinappleby.com

Conflict management skills are one of those talents some people are better at than others but being able to turn down the heat in a conversation and find a solution is a powerful leadership competency that can be used where we work, where we play, and even at home in our personal lives.And who better to talk about this delicate subject than the founder of a call sales center, a business whose daily bread a butter deals with the conflict surrounding unwanted solicitations and complaints!What You'll Discover About Conflict Management Skills:* The conflict management skills most people are missing* The factors contributing to the lack of conflict management skills development* The role of control in conflict management * The importance of self-awareness in conflict management* And MUCH more.Guest: Richard Blank Richard's journey in the call center space is filled with twists and turns.When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica's Call Center since 2008.On a personal note, Richard has the largest collection of restored American Pinball machines and antique jukeboxes in Central America, making gamification a strong part of CCC's culture. Related Resources:If you liked this interview, you might also enjoy our other Communications episodes.Contact Richard and connect with him on LinkedIn, Facebook, and YouTube.Also check out his blog and business call center.

Richard Blank, the guest on today's Unnoticed Entrepreneur podcast, offers his advice on how to create a profitable call center and maximise client engagement. At the age of 27, Richard departed Philadelphia for Costa Rica and established a fantastic call center with 115+ positions. He discusses the challenges that foreign startups experience as well as how companies can gain recognition abroad.He emphasises the value of communication and how learning a new language and culture can help businesses adapt and thrive. Despite their unfavorable reputation in popular culture, he also discusses the advantages of contact centers.A call center can be the success center of a business with the right technological advantages and framework. In order to keep clients and settle disputes, Richard emphasises the value of keeping interpersonal communication while sharing his teaching techniques for better communication.On this Unnoticed Entrepreneur episode, learn more about the value of communication and how to maximise engagement for company success with hosts Jim James and Richard Blank.The UnNoticed Entrepreneur podcast is sponsored by Prowly, the all-in-one software for leveraging PR activities. Boost the media relations game for your business - get more coverage while saving time and money on everyday tasksPost-production, transcript and show notes by XCD Virtual AssistantsSupport the showAm I adding value to you?If so - I'd like to ask you to support the show.In return, I will continue to bring massive value with two weekly shows, up to 3 hours per month of brilliant conversations and insights.Monthly subscriptions start at $3 per month. At $1 per hour, that's much less than the minimum wage, but we'll take what we can at this stage of the business.Of course, this is still free, but as an entrepreneur, the actual test of anything is if people are willing to pay for it.If I'm adding value to you, please support me by clicking the link now. Go ahead, make my day :)Support the show here.

Richard Blank, the guest on today's Unnoticed Entrepreneur podcast, offers his advice on how to create a profitable call center and maximise client engagement. At the age of 27, Richard departed Philadelphia for Costa Rica and established a fantastic call center with 115+ positions. He discusses the challenges that foreign startups experience as well as how companies can gain recognition abroad.He emphasises the value of communication and how learning a new language and culture can help businesses adapt and thrive. Despite their unfavorable reputation in popular culture, he also discusses the advantages of contact centers.A call center can be the success center of a business with the right technological advantages and framework. In order to keep clients and settle disputes, Richard emphasises the value of keeping interpersonal communication while sharing his teaching techniques for better communication.On this Unnoticed Entrepreneur episode, learn more about the value of communication and how to maximise engagement for company success with hosts Jim James and Richard Blank.The UnNoticed Entrepreneur podcast is sponsored by Prowly, the all-in-one software for leveraging PR activities. Boost the media relations game for your business - get more coverage while saving time and money on everyday tasksPost-production, transcript and show notes by XCD Virtual AssistantsSupport the showAm I adding value to you?If so - I'd like to ask you to support the show.In return, I will continue to bring massive value with two weekly shows, up to 3 hours per month of brilliant conversations and insights.Monthly subscriptions start at $3 per month. At $1 per hour, that's much less than the minimum wage, but we'll take what we can at this stage of the business.Of course, this is still free, but as an entrepreneur, the actual test of anything is if people are willing to pay for it.If I'm adding value to you, please support me by clicking the link now. Go ahead, make my day :)Support the show here.

In this week's episode of the Inspiriting With T podcast, T interviews Richard Blank, the influential CEO of Costa Rica Call Center (CCC). He shared his most remarkable life moments that led him to build a company abroad, educate people, and inspire others. Connect with Richard Blank here: Website: https://costaricascallcenter.commail: Email: ceo@costaricascallcenter.com Twitter: https://twitter.com/Richard15050746 Facebook: https://www.facebook.com/groups/businessprocessoutsourcingcallcenter Instagram: https://www.instagram.com/richardblank44/ LinkedIn: https://www.linkedin.com/in/costaricascallcenter/ YouTube: https://www.youtube.com/watch?v=IPZJ_skJXFg&t=13s Pinterest: https://www.pinterest.com/richardblank

“Fortune favors the brave.” – Richard BlankThis week's episode is different than our normal episodes. Instead of focusing on our guests personal journey and story, it's a sales masterclass on communication. Call centers, bettering yourself as a business owner and communicator, and so much more. So get your pens and paper ready. You are going to want to listen to this episode, take notes, apply it, rewind it, and play it again.Our guest today is an entrepreneur, sales professional, CEO, coach, and more. And while he has done a lot of things well in life, he continues to study, becomes an expert at whatever he commits to, and now he's here to teach us how to do it too. Ladies and Gentlemen, welcome to this weeks episode of the Remarkable People Podcast, the Richard Blank story!GUEST BIO: Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica's Call Center since 2008.Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. EPISODE PROUDLY SPONSORED BY: Remarkable People: Volume 1 How They Did It, & You Can Too!  Click here to check out this powerful little book and order your copy now!  SHOW NOTES:Guest Contact Info:Website: https://CostaRicasCallCenter.comLinkedIn: https://www.linkedin.com/in/costaricascallcenter/YouTube: https://www.youtube.com/watch?v=z7-EtZTAtqQ&feature=youtu.beSupport the showHOW TO SUPPORT THE REMARKABLE PEOPLE PODCAST: Subscribe, Rate, & Review us on Apple Podcasts, Spotify, YouTube, or your favorite podcast platform. Share Episodes with your family, friends, and co-workers. Sponsor or Donate what you can financially to help us continue to bring great content that inspires you, and people like you around the world! HAVE A QUESTION? Click Here to Connect with David THE NOT-SO-FINE-PRINT DISCLAIMER: While we are very thankful for all of our guests, please understand that we do not necessarily hold or endorse the same beliefs, views, and positions that they may have. We respectfully agree to disagree in some areas, and thank God for the blessing and privilege of free will. THANKS FOR JOINING US FOR THE REMARKABLE PEOPLE PODCAST!

Richard Blank flew overseas to teach English at Costa Rica's Call Center. Little did he know he would become the CEO of that very call center. This position pushed him to take some time to learn the ins and outs of the business. He got to know each and every agent personally. Most importantly, he created a great working culture for everybody. Figure out how he did these things today! Richard joins Don Williams to talk about his inspiring entrepreneurial journey. Learn why he wanted to pursue call centers and his unique cultural approach to this business. Discover how you can become a transformational leader just like him in this informative conversation.

Join Shalom Klein on his weekly radio show, Get Down To Business with guests: Carol Schultz Ted Clark Richard Blank

Connie's motivational quote for today is by – Jeff Bezos, “If you're competitor-focused, you have to wait until there is a competitor doing something.  Being customer-focused allows you to be pioneering'”   YouTube: https://youtu.be/SjbCoENJYzM   Check Out These Highlights:  I love speaking about sales and communicating effectively with our prospects and clients. Of course, there is another side to sales which is sales support.  Often that support comes through back-office staff and call center folks.    I believe we really do need a team of people to be able to stay on top of all the new technology, real client engagement, and providing deliverables as promised.   So how do we build behind-the-scenes support?  Glad you asked!   About Richard Blank:   Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers.    Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard has been the Chief Executive Officer of Costa Rica's Call Center since 2008. He holds a bachelor's degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.   How to Get in Touch With Richard Blank:   Website:  https://costaricascallcenter.com/ Email:   ceo@costaricascallcenter.com    Stalk me online! LinkTree: https://linktr.ee/conniewhitman Download Free Communication Style Assessment: https://www.changingthesalesgame.com/communication-style-assessment  All-Star Community:  https://changingthesalesgame.mykajabi.com/All-Star-Community   Subscribe and listen to the Changing the Sales Game Podcast on your favorite podcast streaming service or on YouTube.  New episodes post every week - listen to Connie dive into new sales and business topics or problems you may have in your business.

This week Jimmy talks with teaching and linguist artist and CEO of Costa Rica's Call Center, Richard Blank! He talks about producing speech artists, script writing and role-playing, and calculated risk-taking!

Leaving the United States and eventually becoming a CEO in Costa Rica has had many learning moments. Richard Blank shares how he runs his 15-year call-center company in Costa Rica. Hear how he strives to build community enhancing people's lives and providing a stimulating environment where his team builds momentum before going into the grind of making calls. Richard shares both logical and specialty advice for entrepreneurs. Don't miss this one!For more go to: www.strategicadvisorboard.comConnect:Strategic Advisor Board: www.linkedin.com/company/strategic-advisor-boardMichael Sipe: www.linkedin.com/in/michael-sipe-consulting www.sipecoaching.comEnergy of Business Moments Host -Michael Sipe: www.sipecoaching.comCosta Rica's Call Center: www.costaricascallcenter.com www.facebook.com/groups/23284906585 www.outsourcingcallcentercostarica.com Richard Blank LinkedIn: www.linkedin.com/in/costaricascallcenter

In this episode of the Thoughtful Entrepreneur, your host Josh Elledge speaks with the CEO, President, and Bilingual Telemarketing Trainer of https://costaricascallcenter.com/en/costa-ricas-call-center-2/ (Costa Rica's Call Center), Richard Blank.  Costa Rica's Call Center is a bilingual call center with high caliber college educated employees. Richard explains that ecotourism, cost of living, and culture are major advantages to living in Costa Rica compared to countries such as The United States. Costa Rica's Call Center was created when Richard worked at a friend's call center in Costa Rica teaching English. The work was something he gravitated to and decided he wanted to start his own call center business venture. Richard explains they work to fulfill the needs of the client and agent by providing support, training, and adequate hiring.  Richard explains that he helps make his employees feel more confident in their language skills and broaden their vocabulary to aid them in their work duties. Costa Rica's Call Center sets itself apart from other competitors as they are bilingual with an incredible skill set that also upholds the reserved values of Costa Rica. Richard explains a misconception about working with Costa Rica's Call Center is getting a cheaper price because that is the price commonly used by other call centers in different countries such as India. Another misconception is the being able to partner with the company and not blurring ideals between the two such as using profanities when they do not do so as things work differently between different areas.    Key Points from the Episode: What Costa Rica's Call Center is  Advantages of Costa Rica How Costa Rica's Call Center was created The importance of linguistics  How Costa Rica's Call Center differs from its competitors  Misconceptions of using Costa Rica's Call Center    About Richard Blank: Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train over 5000 employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank has been the Chief Executive Officer for Costa Rica's Call Center since 2008. Mr. Richard Blank holds a bachelor's degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.      Want to learn more? Check out the Costa Rica's Call Center website at https://costaricascallcenter.com/en/costa-ricas-call-center-2/ (https://costaricascallcenter.com/en/costa-ricas-call-center-2/) Check out Richard Blank on LinkedIn at https://www.linkedin.com/in/costaricascallcenter/ (https://www.linkedin.com/in/costaricascallcenter/) Check out Costa Rica's Call Center on Facebook athttps://twitter.com/OviNegrean ( )https://www.facebook.com/groups/businessprocessoutsourcingcallcenter (https://www.facebook.com/groups/businessprocessoutsourcingcallcenter) Check out Richard Blank on Instagram at https://twitter.com/OviNegrean ( )https://www.instagram.com/richardblank44/ (https://www.instagram.com/richardblank44/) Check out Richard Blank on Twitter at https://twitter.com/OviNegrean ( )https://twitter.com/Richard15050746 (https://twitter.com/Richard15050746)...

Outsourcing industry leader Richard Blank, is the CEO of Costa Rica's Call Center since 2008. By utilizing an effective motivational public speaking style backed by tactful and appropriate rhetoric, he has been proven a successful bilingual trainer.  Over 10,000 Ticos have been personally prepared to become some of the finest telemarketers in the country under Richard's direction and supervision. In addition, solid efforts have earned him the proud reputation of running a school for advanced telemarketing and soft skills. The lessons are often sought after for private training and consultation onsite and virtually.  Mr. Blank has the largest collection of American pinballs in Costa Rica with an impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only retro video arcade game room for employees in the outsourcing industry.  He also holds a bachelor's degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. Key Takeaways Getting to know Richard the man. How did he end up with such a large collection of restored pinball machines and jukeboxes?key ingredients to ensure an effective micro-expression conversationHow agents can positively handle and grow from negative calls and feedback from customersRunning a small business? Well tune in and find out what tips Richard has to help you leverage your everyday conversations into a goldmineTime and numbers. Find out whether or not it's productive to measure your employee's efforts based on the number of hours or sales made Richard shares with us his unique and world-class system of training and mentoring new agents An exercise you can easily pick up in helping you become a better micro expression reader Connect with Richard Tell - 8882716750 Email - ceo@costaricascallcenter.com  Website - https://costaricascallcenter.com/en/costa-ricas-call-center-2/  LinkedIn - https://www.linkedin.com/in/costaricascallcenter/   Facebook - https://www.facebook.com/costaricascallcenter/  

The StclairSpeaksshow is an interview format podcast show where I highlight and showcase professionals in business from across the world, we discuss topics from within their industry expertise and dive into their backstory on how they got to where they are today. http://thestclairspeaksshowpodcast.com/ About the guest Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica's Call Center since 2008. Mr. Richard Blank holds a bachelor's degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Contact Info: https://costaricascallcenter.com/en/costa-ricas-call-center-2/ https://www.linkedin.com/in/costaricascallcenter/ https://www.facebook.com/groups/businessprocessoutsourcingcallcenter --- Support this podcast: https://anchor.fm/stclairspeaksshow/support

Communication is key in every business, especially when done over the phone. If you are looking for ways to improve your communication skills and lock in those pitches, this is the podcast for you. In this episode, Richard Blank, CEO of Costa Rica's Call Center, runs through the process of prospecting and how you can build your vocabulary, actively listen, use the right tone of voice, and match the pitch and mood of your client. And their importance in making sure that you don't just have a productive and meaningful interaction but that your client walks away satisfied with your service and the company as a whole. He also shares insights on creating a culture that allows your team to build relationships, empowerment and drive ownership. Tune and learn how to identify telesigns that tell you the right time to ask your confirmation question and lock in that sale for the first 1000 clients and beyond. Love the show? Subscribe, rate, review, and share!Here's How »Join Your First Thousand Clients Community today:mitchrusso.comMitch Russo LinkedIn

Richard Blank is the CEO of Costa Rica's Call Center, a division of Cheyenne Consultants, a company incorporated in Costa Rica. When Richard was 27 years old, he relocated to Costa Rica, where he started training employees for one of the large call centers in San Jose. He's trained over 10,000 bilingual telemarketers, shaping them to be the finest in the country. Richard is often sought after for private training sessions and consultations. In this episode… When business owners think about telemarketing, they often envision those aggressive-type callers who inundate people with calls, so they pass on implementing it into their business. As a result, they miss out on the opportunity for inbound support, outbound lead generation, and appointment setting.  Additionally, many businesses that do set up call support often make the mistake of focusing on the number of calls made or received rather than the quality. They're not adept at handling inbound calls, tackling upsell opportunities, and rendering poor customer service. So how do you improve your customer support?  Listen to this Inspired Insider Podcast episode with Dr. Jeremy Weisz featuring Richard Blank, the CEO of Costa Rica's Call Center. They discuss misconceptions about telemarketing and call centers, diplomatic phrases to improve your customer support, how to handle inbound calls, and more!

Bootstrapping his way from just a desk and a single account to a large successful call center in Costa Rica, Founder and CEO Richard Blank joins Jim Barnish on this episode to share his insight on effective communication strategies, investing in his teams, and the power of positive escalation. With a track record for successful sales and training programs, Richard walks us through his key communication strategies that are beneficial not just for landing a sale, but also for every relationship in life. They discuss soft skill training instead of just hitting the sales goals; his “buffer boomerang technique” that keeps conversations constructive; “positive escalation” that builds relationships and pipelines, and boosts morale among teams; and how to hone your listening skill with “phonetic, micro expression reading.”Join their conversation on reducing attrition by helping people grow, and in turn, growing the business.3 Key TakeawaysInvest in your teams not as a means to an end, but as individuals who will pay it forward in the organization for years to come. Have faith in your people.Use effective communication techniques that will not only land a sale, but build relationships that will last. Positive escalation is the practice of building (real) relationships with everyone in the organization that you speak with. Do this right, and you will stand out from every other person calling that company.ResourcesRichard Blank's LinkedInFacebook PageBuffer Boomerang TechniquePhonetic Micro Expression ReadingAbout As the Founder/CEO for Costa Rica's Call Center for the last 15 years, Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10,000 bilingual telemarketers.  When he's not building his business, Richard is scouring the Costa Rican countryside to add to his impressive collection of restored American Pinball machines and antique Rockola Jukeboxes (making him the largest collector in Costa Rica).