Better Business Better Life! Helping you live your Ideal Entrepreneurial Life through EOS & Experts

In this episode of Better Business, Better Life, Debra Chantry-Taylor sits down with AI expert and CEO of Bizzuka, John Munsell, to explore how businesses can move beyond basic AI usage and into true capability and scale. John shares his journey from financial services to becoming a leader in AI strategy, and introduces powerful tools such as the AI strategy canvas and scalable prompt engineering. These frameworks help businesses integrate AI into their operations in a structured, repeatable way rather than relying on ad hoc experimentation. Through real-world examples, including a case where AI reduced a three-week project to just three days and saved $70,000, John demonstrates the tangible impact of doing AI properly. He explains why using multiple AI models, structuring prompts effectively, and building knowledge-based documents are critical for achieving consistent, high-quality results. The conversation also tackles common barriers to AI adoption, including fear, lack of training, and unclear use cases. John outlines how organisations can elevate their teams by moving up the levels of AI mastery and embedding AI into everyday workflows across marketing, HR, finance, and operations. If you want to turn AI from a novelty into a true business advantage, this episode offers practical insights, frameworks, and next steps to help you scale smarter and faster. CONNECT WITH DEBRA:    ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: ⁠debra@businessaction.com.au ⁠ ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/ ___________________________________________       GUEST's DETAILS: ► John Munsell – LinkedIn: https://www.linkedin.com/in/jwmunsell/ ► Website – Bizzuka: www.bizzuka.com Episode 264 Chapters:   00:00 – Introduction 00:35 – Background of John Munsell 02:56 – John's Journey into AI and Business Applications 06:23 – John's Book and Certified Implementer Programme 13:23 – AI Adoption and Business Efficiency 20:15 – AI in Different Business Functions 28:58 – AI Tools and Best Practices 47:36 – AI in Meetings and Note-Taking 50:06 – John's Tips for AI Implementation 50:21 – Conclusion and Future Plans

Steve started his career designing multi-million dollar racing yachts, and building and coaching high performing teams to help his clients win the world's most demanding races. He has run and grown a small business, and then transitioned his career to become a certified PMP program manager managing million dollar budgets and helping the US Navy launch ships into the fleet. Six years ago he started his own business, Catylator, with the mission and passion to help business owners build better lives through building better businesses, getting unstuck, fueling growth, achieving more profit and having more fun with their crew. He is a Professional EOS Implementer, is certified in the LEGO Serious Play method, and teaches, facilitates and coaches individuals, leaders, and business leadership teams on their voyage to success. He can be reached at steve@catylator.com, or through his website at https://www.catylator.com.

In this episode of Better Business, Better Life, Debra Chantry-Taylor explores why scaling a business is rarely a strategy problem. Instead, it is often a leadership evolution challenge. Debra explains that as businesses grow, the leadership team must grow with them. Behaviours that worked in a smaller business can quickly become bottlenecks in a larger one. Without clear decision rights, role clarity, and true accountability, leadership teams struggle to scale effectively. She discusses the common challenge where visionaries struggle to let go, unintentionally blocking their integrator and leadership team from stepping up. Debra highlights the importance of productive tension in leadership meetings, clear accountability charts, and decision-making authority that moves down as the business grows. The episode also explores the unique challenges faced by family-owned businesses, where family, ownership, and management roles can easily overlap and create emotional friction. Debra explains why separating these roles and clarifying decision rights is essential for healthy leadership dynamics and sustainable growth. If your business has hit a ceiling, this episode offers practical insights on how evolving leadership behaviours, improving accountability, and embracing healthy tension can unlock the next stage of scale and create a better business and a better life.      CONNECT WITH DEBRA:    ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: debra@businessaction.com.au  ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/    Episode 263 Chapters:    00:00 – Introduction 00:36 – Scaling Requires Clear Decision Rights and Leadership Evolution  02:19 – Growth Reveals Leadership Problems  03:46 – Role Clarity and Decision-Making  06:10 – Accountability and Leadership Evolution  07:25 – Scaling as a Leadership Upgrade  08:01 – Early Signs of Leadership Team Outgrowing Current Operations  09:08 – Distinguishing Growth Problems from Leadership Behaviour Issues  09:22 – Role Clarity Problems in Businesses Hitting a Ceiling  10:19 – Founder or Long-Tenure Behaviour Blocking Scale  11:17 – Healthy Tension in Leadership Meetings  12:16 – Confusing Busyness with Effectiveness  13:06 – True Accountability for Growth  14:25 – Leadership Dynamics in Family-Owned Businesses  15:56 – Avoided Conversations in Leadership  16:55 – Unlocking Scale with Open Conversations 

Scott Rusnak is an accomplished business owner, having built & successfully exited 2 of his companies. He is now a Certified EOS Implementer whose passion is helping business owners and burgeoning entrepreneurs get what they want from their businesses so they can live the life they want.Scott is also the author of 'The Entrepreneurs' field guide - Design your life before someone else does it for you!'In this podcast, we talk about how success isn't rocket science... It's all about getting clear on what you want and focusing on it.Scott shares his journey through building & exiting 2 businesses of his own, some of his client success stories, as well as his top 3 tips for helping you to design your best life.We chose to go freestyle on this podcast, with Scott sitting outside on his balcony, next to his surfboard. The sound quality might not be the greatest, but it was a real, open, honest & fun conversation which I hope you'll enjoy!

In this episode of Better Business, Better Life, Debra Chantry-Taylor speaks with Haraya Del Rosario Gust about what it means to become an EOS Driven Entrepreneur. Haraya shares her journey from the corporate world into entrepreneurship and how implementing EOS helped her scale her business from 13 to more than 50 employees in just two years. She explains how clarity, accountability, and strong leadership structures transformed the way her company operated and allowed her to step out of the day-to-day operations. The conversation explores the power of the accountability chart, the challenge many founders face when transitioning from operational roles into strategic leadership, and why building strong leadership teams is essential for sustainable growth. Haraya also introduces her new book, The 90-Day Leadership Field Manual, designed to help first-time leaders build confidence, structure, and clarity in their roles. Haraya and Debra also discuss the importance of prioritising health, creating supportive leadership environments, and building communities that allow entrepreneurs and leadership teams to grow together. Haraya shares her vision for expanding EOS communities across Southeast Asia and supporting more leaders on their journey. If you want to understand what it truly means to operate as an EOS Driven Entrepreneur, this episode offers powerful insights on clarity, leadership development, and scaling a business with the right systems in place. CONNECT WITH DEBRA:    ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: debra@businessaction.com.au ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/ ___________________________________________       GUEST'S DETAILS: ► Haraya Del Rosario – LinkedIn: https://www.linkedin.com/in/iadelrosario/ ► Website – Satori: https://teamsatori.asia/ Episode 262 Chapters:   00:00 – Introduction 00:42 – Journey to Entrepreneurship and EOS Implementation 10:26 – Discovering EOS and Scaling the Business 10:51 – The Impact of Accountability Charts 29:52 – Challenges and Growth in Leadership 35:05 – The Role of Visionaries and Strategy 37:40 – Personal Growth and Professional Fulfilment 37:51 – The Science of Scaling and Personal Development 39:58 – Supporting New Leaders and Building Communities 40:47 – The Importance of Clarity and Health First 44:41 – Future Plans and Exciting Announcements

Verity Craft is an entrepreneur, writer, consultant, speaker (and musical theatre nerd!) based in Auckland, New Zealand. Together with founder Christina Wedgwood, she's built content agency Intelligent Ink into the experts on thought leadership content in New Zealand.For Verity, there's nothing better than working with people who are passionate about improving their corner of the world (and nothing worse than random capital letters in the middle of sentences!). Her career has seen her work with hundreds of businesses, brands, and champions of industry who also believe in better – developing and leveraging clients' expertise into exceptional content that positions them as authorities in their industries.“To me, better means leading the conversation; not just doing what's always been done, or saying what's already been said. Better means adding value for the people you're here to serve – it means serving them up something extraordinary.”In this podcast with Debra Chantry-Taylor (Professional EOS Implementer & Entrepreneurial Leadership & Business Coach), she talks about how you can use thought leadership to become a true authority. She gives examples of what to do & what not to do, as well as tips for how you start on your better-thinking journey.

Dan Wiliams started his entrepreneurial journey at age 10 earning money as a paperboy and local lawnmower kid.The thrill of the enterprise always meant more to him than the money. He started building and selling computers at the age of 15 and became the go-to for all technology needs for all friends and family. He eventually had his first experience running and owning a business after joining a small IT business at the age of 21. He helped grow it to over $20M in revenue and replaced himself in it and exited. He has done about 5 mergers, sales and acquisitions throughout that time and started his own advisory in 2017 to share his experiences with other business owners. These days he is a director in a software company, a fulfillment company and has his own EOS practice.In this episode, Dan shares with me his journey to exit & how it's important to elevate those around you in order to really let go!The Formal BioDan is a Certified EOS® Implementer and has more than 20 years experience in the IT industry. He is the former CEO of Australian MSP and certified Great Place to Work, Powernet.He has facilitated hundreds of sessions globally on leadership, growth, and culture. Dan is driven by his passion for helping others and lifting the tide across the IT industry. Dan is a facilitator in the IT Nation Evolve program and former peer group member.Dan spends the majority of his time pursuing his purpose of connecting people with possibilities to unlock potential. As a lifelong entrepreneur himself, Dan now works with over 25 technology service providers across the APAC region as their EOS Implementer and Coach on their journey.

In this episode of Better Business, Better Life, Debra Chantry-Taylor unpacks what scaling really means and why most leadership teams get it wrong. Scaling is not about adding more projects, more people, or more hustle. It is about raising minimum standards, eliminating tolerated nonsense, and using time as a strategic tool. Drawing on Dr Benjamin Hardy's book The Science of Scaling, Debra explains why reasonable goals protect the status quo while impossible goals force clarity, discipline, and structural change. She challenges leaders to stop confusing effort with progress and to start designing businesses that no longer tolerate “zombie work” such as unnecessary meetings, reports, and projects that quietly drain energy and capacity. Through practical examples and sharp insights, Debra outlines how impossible goals with clear timelines create focus, expose inefficiencies, and demand better leadership. If you want to scale without burning out your team or sacrificing quality, this episode will shift how you think about growth, standards, and execution.    CONNECT WITH DEBRA:    ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: ⁠debra@businessaction.com.au ⁠ ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/    Episode 261 Chapters:    00:00 – Introduction 00:42 – Scaling Businesses: The Science of Scaling  01:21 – Challenges in Scaling Businesses  03:15 – The Role of Impossible Goals in Scaling  04:13 – Practical Examples of Scaling  06:00 – The Frame-Floor-Focus Execution Ladder  08:36 – Eliminating Zombie Work  10:05 – The Real Science of Scaling  11:36 – Ad Lib Questions and Answers  20:43 – Conclusion and Contact Information 

Nick and Jeni Clift are the owners & Directors of DWM Solutions, now merged with Milan Industries Group.  They have been working together in their own businesses for close to 25 years.Nick is Director of MIG, and holds the role of Visionary.Jeni is Head of People & Culture at MIG. She also has a consultancy business, Tenassia, working with her clients as an EOS Implementer and providing Business & Leadership Coaching.DWM Solutions opened for business in February 2002. We provide proactive IT support services for Local Government, Water Authorities, Education and Health entities as well as small to medium Commercial organisations. In a nutshell, we think about your IT so you don't have to!Our clients are located across Victoria, we support them from our offices in Melbourne, Bendigo and Echuca, and in January 2017 we relocated our Geelong office to Torquay.  We currently employ 16 staff.Prior to founding DWM Solutions, Nick held various roles within the computer and information technology industry. These included Director and General Manager of TriTech Computer Services; and Engineer, Service Manager and National Technical Services Manager over a 13-year career with Unisys.  Nick holds Certificate of Technology in Electronics and Certificate of Technology in Computer Servicing from RMIT.  These, coupled with his extensive industry and product certifications, highlights a wealth of knowledge and skills. More than 30 years of experience in the computer industry has given Nick a sound understanding of the important role technology plays in business. His ability to keep abreast of the ever-changing pace of information technology is second to none.Jeni's background is in Human Resources & Administration, she has worked with many of Australia's best known brands, including Morgan & Banks, P&O, KPMG, NAB, Unisys and Phillips. Jeni is a Professional EOS Implementer and works as a Business Coach specialising in Leadership and Personal Development.  Jeni is a regular speaker at IT industry events and internationally, sharing her experiences in running a family business and managing the “people” side of a business.

In this episode, I am joined by Tony Falkenstein who will be sharing his experiences with the Topic of ‘Managing the People Issues'. Tony was born in Auckland, and has a Bachelor of Commerce from the University of Auckland. He is a also serial entrepreneur, who has started over 50 companies.In 2003, Tony established New Zealand's first Business High School, at Onehunga High School, with a view to include ‘business and entrepreneurship' as a subject in the National Curriculum. In 2011 this goal was attained, and he has assisted the Ministry of Education with establishing Business High Schools throughout the country. In 2008, he was inducted into the New Zealand Business Hall of Fame. In 2010, he was appointed as an Officer of the New Zealand Order of Merit (ONZM) for services to business.In 2011, Tony received the Distinguished Alumni Award from the University of Auckland. In 2012, he received the World Class New Zealand Award for ‘New Thinking'. Tony has been married to Heather for 39 years, and has one daughter. In this episode we learn from Tony:Why he says if he was able to go back in time he probably wouldn't choose to be an Entrepreneur againHow he took on swatch watches as his first business - with huge initial success & then spectacular failureWhy sometimes you have to let people go - how to do it easily & fairly.

In this episode of Better Business, Better Life, host Debra Chantry-Taylor is joined by Keith Gillispie, co-founder of REI Automated, who shares his powerful journey from serving in the Marine Corps to building a multi-state real estate empire. Keith opens up about the discipline and systems mindset he developed in the military, and how that foundation shaped his approach to business. From investing in 34 states to raising over 10 million dollars and helping more than 400 students pursue financial freedom, Keith credits much of his success to one thing: simple, clear, documented systems. The conversation explores the critical role of Standard Operating Procedures in scaling a business, why clarity beats complexity, and how strong systems create both freedom and resilience. He also shares the reality of overcoming significant personal debt, the pressure of entrepreneurship, and how coaching and accountability helped him turn things around. This episode is a practical and inspiring look at how structure, principles, and leadership discipline can transform both business and life. Keith also generously offers his real estate courses free to podcast listeners, making this an episode packed with both insight and opportunity.   CONNECT WITH DEBRA:    ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: ⁠debra@businessaction.com.au ⁠ ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/ ___________________________________________        GUEST's DETAILS:  ► LinkedIn Profile: https://www.linkedin.com/in/keith-gillispie/   ► Website: www.reiautomated.io      Episode 260 Chapters:    00:00 – Keith Gillispie's Journey from Marine Corps to Real Estate Empire   06:24 – Transition to Real Estate and Building Systems   12:17 – The Role of Systems in Personal and Business Life   24:23 – Challenges and Successes in Business Growth   29:32 – Implementing EOS and Principle-Based Decision Making   47:41 – Keith's Free Real Estate Courses for Listeners   

In this episode of Better Business, Better Life, Debra Chantry-Taylor is joined by Marisa Smith, EOS Implementer and co-author of the new book Rollout, to explore The Psychology Behind Successful EOS Adoption. While many leadership teams implement EOS tools, far fewer successfully embed them across the entire organisation. Marisa shares her journey from software entrepreneur to EOS Worldwide marketing director and now implementer, revealing why self-implementation often stalls and why context, patience, and repetition are essential for lasting traction. Together, Debra and Marisa unpack the four-phase rollout roadmap: prepare, launch, integrate, and sustain. They discuss why the accountability chart and Vision-Traction Organizer are foundational, how leaders must master the tools before teaching them, and why change management is more psychological than procedural. The conversation also dives into the neuroscience of change, the importance of repetition, and the leadership discipline required to reach 100% strong. If you have ever wondered why EOS works brilliantly in some organisations and fizzles in others, this episode explains the human side behind successful adoption.    CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: debra@businessaction.com.au  ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/ ___________________________________________        ► Marisa Smith – LinkedIn: https://www.linkedin.com/in/marisabsmith/   ► Website: https://www.marisa-smith.com/    Episode 259 Chapters:    00:00 – Introduction  02:02 – Marisa's Entrepreneurial Journey   04:59 – Transition to EOS and Becoming an Implementer   07:19 – Challenges and Benefits of Rolling Out EOS   10:58 – The Importance of Context and Preparation   12:26 – Practical Tools and Tips for Rollout   12:43 – The Role of an Implementer   16:20 – The Psychology of EOS   25:17 – The Journey to 100% Strong   32:22 – Final Thoughts and Resources 

In this episode of Better Business, Better Life, Debra Chantry-Taylor breaks down why so many leadership teams keep setting priorities that never quite land. Drawing on hundreds of leadership sessions, Debra explains that priorities usually fail not because teams are lazy or uncommitted, but because the system is working against them. Too many priorities, vague outcomes, “forever” initiatives, and reliance on external factors quietly erode confidence, trust, and momentum. Debra unpacks what strong teams do differently. They limit priorities to three to seven clear, finishable goals per quarter. They write SMART priorities, protect focus time, assume interruptions will happen, and use weekly check-ins to realign rather than panic. She also tackles common leadership traps like founders changing direction mid-quarter, teams chasing perfection instead of progress, and the hidden cost of never finishing anything. This episode is a practical reset for leadership teams who want fewer priorities, cleaner execution, and the confidence that comes from actually finishing what they start.     CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: ⁠debra@businessaction.com.au ⁠ ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/      Episode 258 Chapters:    00:00 – Introduction 00:35 – Why Priorities Fail in Businesses   01:36 – Patterns of Priority Failure   02:39 – Clarity and Prioritisation   03:47 – Strategies for Effective Prioritisation   04:54 – Handling Forever Priorities and External Dependencies   07:32 – Managing Interruptions and Trade-offs   09:31 – Audience Questions and Answers   15:25 – Weekly Meetings and Balancing Flexibility with Accountability 

In this episode of Better Business, Better Life, Debra Chantry-Taylor is joined by David Hori, a business acquisition specialist who has led and supported multiple successful exits, including a sale to Toyota.David unpacks why exit planning is not a future event but a leadership discipline that needs to start early. He explains how strong teams, clear processes, and transparency create real business value and allow a business to operate without its founder at the centre. Drawing on his experience across VC-funded startups, acquisitions, and exits, David shares practical insights into building businesses that are genuinely exit-ready.The conversation explores the role of EOS in reducing owner dependency, the importance of involving the leadership team in exit conversations, and why understanding valuation drivers early gives owners more choice and control. David also shares details of his upcoming webinar series designed to help business owners navigate exit planning with clarity and confidence.This episode is essential listening for founders who want optionality, continuity, and a business that can thrive beyond them.CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner►Connect with Debra: debra@businessaction.com.au►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/ ___________________________________________  GUEST'S DETAILS:  ► David Hori – LinkedIn: https://www.linkedin.com/in/iamdavidhori/►Topline Operators – Website: https://www.toplineops.com/Episode 257 Chapters:  00:00 – Introduction 00:47 – Introduction and Overview of Business Outcomes   01:23 – David Hori's Background and Expertise   02:39 – David's Journey from Law Firm to VC-Funded Startups   05:28 – The Importance of Processes and Systems in Scaling  07:15 – Scaling and the Theory of Constraints   08:09 – Factors Influencing VC-Funded Business Success   10:16 – The Role of Transparency and Team in Exit Planning   14:11 – David's Experience with the Toyota Exit   16:21 – Key Considerations for Business Owners Planning an Exit   26:16 – David's Tips for Business Owners Considering an Exit   33:54 – David's Upcoming Webinar on Exit Planning  

In this episode of Better Business, Better Life, Ryan Hogan, a serial entrepreneur and CEO of Talent Harbour, shares his incredible journey from bankruptcy to scaling a business to $55 million using EOS and other tools. Ryan discusses the challenges and rewards of entrepreneurship, including the crucial role of communication, accountability, and structure in scaling a business. Ryan's entrepreneurial journey spans various ventures, from a murder mystery company to Hunt a Killer, where he pivoted to subscription boxes and landed major retailers like Target and Walmart. He attributes much of his success to implementing EOS, joining peer groups like Vistage and EO, and surrounding himself with brilliant problem-solvers. He offers valuable advice for entrepreneurs, including the importance of having an operating system, seeking business coaching, and investing in peer support. Ryan's journey serves as an inspiring example of resilience, learning from failure, and the strategic approach needed to grow a business. CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: debra@businessaction.com.au ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/ ___________________________________________ RYAN'S DETAILS: ►Ryan Hogan – LinkedIn: https://www.linkedin.com/in/ryanehogan/ ►Talent Harbor – Website: https://talentharbor.com/ Episode 256 Chapters:   00:00 – Introduction 00:42 – Entrepreneurship and Communication Challenges 02:39 – Ryan Hogan's Entrepreneurial Journey 04:10 – Transition to Hunt a Killer 45:25 – The Role of EOS in Business Success 45:38 – Talent Harbour and Future Plans

In this episode of Better Business, Better Life, Debra Chantry-Taylor unpacks why January so often feels harder than it should for entrepreneurs and leadership teams, and why losing momentum early in the year is far more common than most people admit. Debra challenges the idea that momentum is about speed, explaining instead that it is built through direction and consistency. She explores the five key reasons January momentum collapses, including unrealistic expectations, goals built on optimism rather than truth, avoiding last year's unresolved issues, mismatched team energy, and the habit of trying to do everything yourself. Drawing on real client stories and lived experience, Debra reframes January as a warm up month rather than a sprint. She encourages leaders to start with honest conversations, prioritise fewer meaningful actions, reset team rhythms, and address family business tensions that often surface over the holidays. This episode is a grounded reminder that momentum is not created through hype or hustle. It comes from clarity, honesty, and giving yourself permission to rebuild at a sustainable pace. If January has already felt heavy or disappointing, this conversation will help you reset without guilt and move forward with confidence.    CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: debra@businessaction.com.au  ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/      Episode 255 Chapters:    00:00 – Introduction 00:34 – January's Emotional and Productivity Challenges   02:56 – Biological and Emotional Factors Affecting January Productivity   04:05 – Common Pitfalls and Real Examples of January Madness   08:59 – Rebuilding Momentum with Real Solutions   11:11 – Practical Tips for Maintaining Momentum   

In this episode of Better Business, Better Life, Debra Chantry-Taylor is joined by Justine Parsons, founder of Your VA and The Lever, to explore the pivotal shift from managing a business to truly leading one. Justine shares her 27-year journey of building a virtual assistant business from the ground up, growing a team of more than 50 people, and eventually realising that success should not mean constant reactivity, exhaustion, or being needed for every decision. Together, Debra and Justine unpack the moment many founders face where the business works, but the role they are playing no longer does. The conversation dives into the emotional and practical challenges of stepping out of day to day management, trusting others to lead, and redefining what success looks like beyond revenue and growth. Justine reflects the importance of external support, mentorship, and frameworks like EOS in helping her create clarity, build a strong leadership team, and put the right people in the right seats. This episode is a powerful reminder that businesses are meant to serve their owners, not consume them. If you are feeling stuck in the weeds, questioning your role, or sensing it is time to move from managing to leading, this conversation will help you see what is possible on the other side. CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: debra@businessaction.com.au ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/ ___________________________________________ JUSTINE'S DETAILS: ►Justine Parsons – LinkedIn: https://nz.linkedin.com/in/justineparsons ►The Lever – Website: https://thelever.co.nz/ Episode 254 Chapters:   00:00 – Introduction 00:35 – Transitioning from Manager to Leader 03:24 – Challenges and Solutions with EOS 05:32 – Personal Success and Business Balance 08:43 – The Role of Leadership and Management 18:45 – Building a Strong Leadership Team 47:38 – The Journey to Becoming a Leader 48:03 – The Impact of EOS on Business Growth 48:32 – The Role of External Support in Business Success 50:54 – The Importance of Trust and Accountability 51:08 – The Journey to Personal and Business Freedom

In this week's episode of Better Business, Better Life, Debra Chantry-Taylor challenges the annual ritual of New Year's resolutions and explains why most of them quietly collapse by February. Debra unpacks the three big illusions that keep entrepreneurs stuck. The belief in a magical fresh start, the short-lived energy of January, and the assumption that wanting change is the same as committing to it. She shares a loving truth many leaders need to hear. You are not lazy or undisciplined, you are overloaded and unsupported by structure. Rather than chasing motivation, Debra offers a simpler, more sustainable approach. Choosing just two non-negotiable anchors for the year, one personal and one business, and building a consistent weekly rhythm that makes progress unavoidable. She explores how creating friction for old habits, setting firm boundaries, and planning energy into the calendar are essential for real change. The episode also highlights a crucial but often ignored factor in personal follow-through. Your team. Debra explains why individual willpower is not enough, and how tenacious, accountable teams make long-term change possible. If you are tired of setting goals you do not keep and ready to build a year that actually sticks, this episode will help you replace resolutions with systems and start the year with clarity, compassion, and traction.    CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: ⁠debra@businessaction.com.au ⁠ ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/       Episode 253 Chapters:    00:00 – Introduction 00:33 – New Year's Resolutions and Structural Failures   01:54 – Three January Illusions   02:51 – Loving Truths and Overloading   04:49 – The Three-Week Slump   06:40 – Setting Goals and Building Systems   07:13 – Creating Friction and Setting Boundaries   09:04 – Treating Yourself with Compassion   10:19 – The Role of Tenacious Teams   

In this holiday episode of Better Business, Better Life, Debra Chantry-Taylor tackles a familiar but rarely confronted reality for entrepreneurs: most don't truly rest over the Christmas break, they simply pause while staying mentally tethered to work.  Debra unpacks the subtle behaviours that sabotage real downtime, from “just checking emails” to quietly solving work problems in your head and explains why these habits prevent genuine recovery. She shares why true rest isn't indulgent or irresponsible, but essential for clear thinking, strong leadership, and sustainable businesses.  Through her signature lens of fierce clarity and loving truth, Debra outlines five practical steps for a healthy Christmas break, choosing presence, resting without guilt, reflecting lightly, reconnecting with who you are beyond the business, and letting go of martyr behaviour. She also explores why family businesses often struggle at Christmas, and how blurred boundaries can quietly undermine both rest and relationships.  The episode closes with Debra sharing her own plans for switching off properly, offering a grounded reminder that a business strong enough to survive your absence is a sign of leadership done well.  So if you're heading into the festive season exhausted, distracted, or secretly planning to “just check in,” this episode is your permission slip, and your plan, to truly rest.    CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: ⁠debra@businessaction.com.au ⁠ ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/     Episode 252 Chapters:    00:00 – Introduction 00:38 – Christmas Break Realities for Entrepreneurs   02:32 – The Truth About Entrepreneurs' Christmas Breaks   04:23 – The Importance of Rest for Entrepreneurs   05:20 – Family Businesses and Christmas   08:50 – Preparing Your Business for a Proper Break   11:26 – Debra's Personal Christmas Plans 

In this week's episode of Better Business, Better Life, Debra Chantry-Taylor is joined by Kerry Boulton, an experienced exit planner, business coach, and investor, for a candid conversation about what really happens when business owners don't plan their exit. Drawing on decades of lived experience, Kerry shares her journey from running a major division in the 1980s to owning, exiting, and reinvesting in multiple businesses. She unpacks a confronting statistic from the Exit Planning Institute: 73% of business owners regret selling their business, largely because they failed to plan both the exit itself and what comes next. Together, Debra and Kerry explore what it truly means to be exit-ready, from strong financials, systems, and succession planning, to reducing owner dependency and thinking deeply about purpose beyond the business. The conversation also dives into family business succession, the emotional realities of exiting, and why starting at least three years early can make all the difference. This episode is a powerful reminder that exiting a business isn't a single transaction, it's a transition. And done well, it can set you up not just for financial security, but for a meaningful and intentional next chapter of life. CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: ⁠debra@businessaction.com.au ⁠ ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/ ___________________________________________ GUESTS DETAILS: ► Kerry Boulton – LinkedIn: https://www.linkedin.com/in/businessvaluebuildermelbourne/ ► Get Her Complimentary Valuation Assessment: https://theexitstrategygroup.com.au/value-builder-questionnaire/ ► Get Her Book, The Uncensored Truth about Exit Strategies: https://freeexitstrategybook.com.au/      Episode 251 Chapters:    0:00 – Kerry's Introduction and Background in Exit Planning   2:29 – The Journey to Business Ownership and Initial Challenges   7:33 – Implementing TQM and Attracting International Buyers   11:25 – The Importance of Exit Planning for Baby Boomers   14:35 – The Impact of Not Having an Exit Strategy   19:53 – Financial Considerations and the Role of Professionals   25:38 – Family Business Succession Planning   32:58 – The Importance of Systems and Financial Health   36:48 – The Role of Earn-Outs and Private Equity   40:22 – Top Tips for Exit Planning   

In this week's Better Business, Better Life podcast, Debra Chantry-Taylor delves into the costly consequences of half-committing to EOS (Entrepreneurial Operating System), revealing how partial implementation leads to confusion, trust issues, and stunted growth. Through real-life examples and stories, Debra stresses the importance of committing fully to EOS, including consistently running Level 10 meetings, maintaining accurate scorecards, and setting realistic rocks (priorities). Debra also highlights the essential leadership practices required for success with EOS, such as clear direction, accountability, and the LMA (Lead, Manage, Accountability) tools, which provide structure and ensure the right people are in the right seats. The episode provides actionable insights for business leaders to get back on track and achieve transformation by embracing EOS tools and practices with dedication and consistency. If you're struggling with half-implementing EOS or facing bottlenecks in your business, this episode is a must-listen. It's time to break free from the chaos and make the full commitment to EOS for your company's success.     CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: ⁠debra@businessaction.com.au ⁠ ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/ ___________________________________________ Free Resources: Organisational Checkup: https://bbbl.pub/OrgCheckUp      Episode 250 Chapters:   00:00 – Introduction 00:41 – Commitment to EOS and Leadership Practices   01:43 – The Great Business Lie and Half-Using EOS   04:50 – Costs of Half-Using EOS   06:26 – The Role of LMA in EOS   08:40 – Full Commitment to EOS   12:19 – Steps to Get Back on Track with EOS   14:57 – Conclusion and Call to Action 

In this week's episode of Better Business, Better Life, Debra Chantry-Taylor sits down with Owen Garrity, founder and lead creative of FPW Media, to explore his remarkable journey from professional photographer to leading a 50-person full-service agency, all without external investment. Owen shares the pivotal lessons he's learned along the way, from paying four months' rent upfront just to secure his first space, to scaling through grit, creativity, and an unshakable belief in saying “yes” to opportunity. He opens up about the challenges of delegation, the balance between control and trust, and the importance of celebrating wins, even when growth feels relentless. Together, Debra and Owen dive into the core principles that have shaped FPW Media's success: client-centricity, a commitment to team culture, and the courage to follow intuition. Owen also gives a glimpse into his next chapter, expanding into AI-driven services, new industries, and strategic acquisitions, while maintaining the same passion and purpose that started it all. This episode is an inspiring listen for entrepreneurs who believe in building something extraordinary from the ground up, one bold decision at a time. CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: ⁠debra@businessaction.com.au ⁠ ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/ ___________________________________________ GUESTS DETAILS: ►Owen Garrity – LinkedIn ►Owen Garrity – Website       Episode 249 Chapters:    00:00 – Introduction 00:43 – Owen Garrity's Journey and Philosophy   04:31 – Building FPW Media from Scratch   08:50 – Lessons Learned in Leadership   17:30 – Growth and Client-Centric Approach   31:02 – Building Trust and Team Dynamics   35:27 – Future Plans and Personal Life   39:07 – Advice for Entrepreneurs   

In this week's episode of Better Business, Better Life, Debra Chantry-Taylor welcomes back Scott Rusnak, EOS Implementer, author and cyclist, for an inspiring conversation on designing a life that truly aligns with your values. Drawing from his new book, Who is the Architect of Your Own Life, Scott shares practical exercises to help you achieve clarity, purpose and balance. He uses his signature analogy of juggling life's “balls” such as business, family, health and faith to illustrate how to prioritise what matters most without dropping the ones that cannot bounce back. Together, Debra and Scott explore how EOS tools and strong core values can guide your business decisions and also support your personal growth. They discuss the importance of planning intentional time with loved ones, maintaining daily health habits and surrounding yourself with supportive people. With plenty of warmth and wisdom, this episode is a reminder that true success is not just about business wins. It is about living deliberately, loving fully and designing your life on purpose. CONNECT WITH DEBRA:         ___________________________________________ ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: ⁠debra@businessaction.com.au ⁠ ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/ ___________________________________________ GUESTS DETAILS: ►Scott Rusnak – LinkedIn ►Scott Rusnak – Website Episode 248 Chapters:   00:00 – Introduction 00:38 – EOS Life and Importance of People 05:45 – Scott Rusnak's Journey and Insights 07:05 – Balancing Business and Personal Life 11:04 – EOS Implementation and Core Values 18:02 – Core Values and Business Success 29:04 – Planning and Clarity Breaks 32:15 – Scott's Book and Personal Stories 39:28 – Final Thoughts and Future Plans

In this week's episode of Better Business, Better Life, Debra Chantry-Taylor dives deep into the Issues Solving Track (IDS), a core component of the Entrepreneurial Operating System (EOS). She explains how spending 80-85% of your problem-solving time on identifying the right issue can lead to better solutions, faster results, and a more efficient team. She walks you through the three-step IDS process: Identify, Discuss, and Solve, emphasising the power of asking the right clarifying questions, like the Five Whys, to uncover root causes. She also introduces the concept of the Issue Champion, the person who drives the issue-solving process forward, ensuring the issue gets the attention it needs. Debra also shares real-world examples and practical tips for using IDS effectively, so you can tackle your business problems like a pro. If you're struggling with recurring issues in your business, this episode will help you break them down and come up with actionable solutions. Tune in to learn how mastering IDS can lead to more sustainable business growth and smoother team dynamics!   CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: ⁠debra@businessaction.com.au ⁠ ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book:  https://www.businessaction.co.nz/free-e-book/ ___________________________________________         FREE RESOURCES: IDS - Getting Clear on the Issue: https://bbbl.pub/IDS    Episode 247 Chapters:    00:00 – Introduction 00:36 – Understanding the Issues Solving Track (IDS)   03:49 – The Importance of Proper Identification   05:30 – The Role of the Issue Champion   06:15 – Clarifying Questions in the Identify Step   09:16 – The Discuss and Solve Steps   12:16 – The Five Whys Technique   13:48 – Real-World Examples of IDS in Action   15:14 – Recap and Challenge

In this week's episode of Better Business, Better Life, host Debra Chantry-Taylor is joined by Beth Fahey, a former filmmaker turned bakery owner who grew her business from two to 32 employees before discovering the power of the Entrepreneurial Operating System (EOS). Beth shares how tools like the Accountability Chart and Level 10 Meetings transformed her team's communication, culture, and focus, and how she now helps other business leaders achieve the same results as a professional EOS Implementer. Together, she and Debra explore what it really takes to create strong leadership, foster accountability, and maintain alignment as a company scales. They also chat about Beth's upcoming book on EOS rollout, her inspiring podcast Bad Boss Confessional, and the importance of self-care and vulnerability in leadership.Whether you're a seasoned leader or just starting your EOS journey, this episode is packed with relatable insights and practical tools to help you lead with clarity, courage, and compassion. CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: ⁠debra@businessaction.com.au ⁠ ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/ ____________________________________________         GUEST DETAILS: ► Beth Fahey – LinkedIn: https://www.linkedin.com/in/bethfahey/ ► Beth Fahey – Website: https://www.bethfahey.com/ ► Beth Fahey – EOS Worldwide: https://implementer.eosworldwide.com/beth-fahey/ ► Bad Boss Confessional Podcast: https://open.spotify.com/show/07WsPdrtQt3h69PPdL2GXB?si=9980d86bf5c94556 Episode 246 Chapters:    00:00 – Introduction 01:08 – Leadership and Accountability in Business   30:05 – Beth's Career Journey and EOS Implementation   30:16 – The Impact of the Traction Book and EOS Implementation   30:36 – Level 10 Meetings and Team Engagement   32:08 – Rolling Out EOS and Overcoming Resistance   32:21 – The Role of Leadership Teams and Operational Teams   37:40 – Financial Transparency and Team Engagement   43:36 – The Importance of Self-Care for Leaders   44:44 – Beth's Podcast: Bad Boss Confessional   49:39 – Final Thoughts and Contact Information  

In this episode of Better Business, Better Life, host Debra Chantry-Taylor tackles one of the hardest parts of leadership, dealing with underperforming employees. With honesty and compassion, she explains why avoiding tough conversations only damages trust, culture, and team morale. Debra introduces practical EOS tools like the People Analyser and the SBI (Situation, Behaviour, Impact) model to help leaders give clear, kind, and effective feedback. She explores how to balance courage with compassion, offering coaching and support where improvement is possible, and guiding respectful exits when it's not. Packed with real-world stories, including how one business boosted performance by 20% after making a difficult staffing change, this episode is a must-listen for any leader who wants to strengthen trust, improve culture, and lead with confidence. Because great leadership isn't about avoiding discomfort, it's about doing what's right for the business and the people in it. CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: ⁠debra@businessaction.com.au ⁠ ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/ ____________________________________________         ► Free Resources: The IDS Process: https://bbbl.pub/IDS Episode 245 Chapters:    00:00 – Introduction00:38 – Handling Persistent Performance Issues in Leadership   02:12 – Reasons for Avoiding Tough Decisions   04:10 – Using the People Analyser Tool   07:51 – Radical Candour and Specific Feedback   09:58 – Changing the Person or the Role   11:46 – Reflecting and Taking Action   14:05 – Final Thoughts and Resources

In this week's episode of Better Business, Better Life, host Debra Chantry-Taylor chats with Sarah Thomas, an email marketing automation expert who reveals how smart, personalised emails can outperform social media and transform customer relationships. Sarah shares her journey from managing data systems at Debenhams to helping businesses craft meaningful automations, from welcome sequences to post-purchase follow-ups and re-engagement campaigns. She explains why success isn't about list size, but about clean data, segmentation, and connection. Listeners will learn how to audit their customer journeys, implement high-performing automations, and focus on metrics that truly drive conversions. With open rates up to 40%, compared to social media's 3%, Sarah proves that email remains the most powerful tool for turning subscribers into loyal customers. If you're ready to ditch generic blasts and start building relationships that convert, this episode is your step-by-step guide.    CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: ⁠debra@businessaction.com.au ⁠ ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/ ____________________________________________         GUEST DETAILS: ► Sarah Thomas – LinkedIn: https://www.linkedin.com/in/sarah-thomas-9417493a/ ► Tierra Marketing Co. Website: https://www.tierramarketingco.com/ ► Free Resources: Media Kit: https://media-kit-sarah-tierra-marketing-co.tiiny.site/ Email Growth Blueprint: https://www.tierramarketingco.com/email-growth-blueprint      Episode 244 Chapters:    00:00 – Introduction and Background   01:36 – Early Career and Email Marketing   04:18 – Challenges and Importance of Data   05:30 – Customer Life Cycle and Email Automation   11:44 – Mapping the Customer Journey   13:24 – A/B Testing and Metrics   32:32 – Case Studies and Real-World Examples   32:57 – Practical Tips and Tools   33:10 – Final Thoughts and Resources 

In this heartfelt episode of Better Business, Better Life, host Debra Chantry-Taylor welcomes back relationship coach and former therapist Kathy Rushing to explore how entrepreneurs can strengthen their marriages while building successful businesses. Drawing on decades of experience, and her own 45-year marriage to a serial entrepreneur, Kathy shares her powerful CRAVE framework: Communication, Rituals and Rhythms, Appreciation and Affirmation, Vision, and Energy. Together, she and Debra unpack how small, intentional habits can keep relationships strong through the chaos of entrepreneurship. From recognising early warning signs of drifting apart to using tools like the DISC profile and the Weekly Marriage Compass, this episode is packed with practical strategies to help couples stay connected, communicate better, and build shared visions for life and business. Warm, wise, and deeply relatable, it's a reminder that success at work means little without harmony at home, and that every great business starts with a strong foundation of love and understanding.    CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: ⁠debra@businessaction.com.au ⁠ ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/ ____________________________________________         GUEST DETAILS: ► Kathy Rushing – LinkedIn: https://www.linkedin.com/in/kathy-rushing/ ► Lodestar Relationship Coaching Website: https://kathyrushing.com/     Episode 243 Chapters:    00:00 – Introduction and Recap of Previous Discussion   01:54 – Kathy Rushing's Background and the CRAVE Framework   04:50 – The Importance of Communication and Rituals   05:13 – Balancing Business and Marriage   18:44 – Tools and Assessments for Improving Marriage   31:06 – Identifying Early Warning Signs of Drift   32:40 – Strategies for Managing Stress in Marriage   32:57 – Top Tips for Improving Marriage   49:48 – Conclusion and Resources   

In this week's episode of Better Business, Better Life, host Debra Chantry-Taylor sits down with Ian Murray, visionary of Murray Insurance and EOS Implementer, to explore how implementing EOS turned his chaotic insurance agency into a thriving, values-driven business. Ian opens up about his early struggles, working nonstop, feeling frustrated with his team, and trying to self-implement EOS before realising the true power of doing it with his people, not to them. With honesty and humour, he shares how EOS tools like the Level 10 Meeting, Vision/Traction Organizer (VTO), and Leadership + Management Accountability (LMA) framework reshaped his leadership and his company's culture. From the moment a simple book recommendation, Traction, changed his path, to the pivotal “focus day” that led to one leader stepping down (and the business stepping up), Ian's story is a powerful reminder that clarity and consistency beat chaos every time. Whether you're self-implementing EOS or considering bringing in an implementer, this episode is packed with real-world lessons about alignment, accountability, and leading with vision.    CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: ⁠debra@businessaction.com.au ⁠ ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/ ____________________________________________         GUEST DETAILS: ► Ian Murray – LinkedIn: https://www.linkedin.com/in/ianasmurray ► Ian Murray – EOS Worldwide: https://www.eosworldwide.com/ian-murray ► Murray Insurance Website: https://www.murrayinsurance.ca/    Episode 242 Chapters:    00:00 – Ian Murray's Journey to EOS Implementation   07:16 – Challenges and Learnings in Implementing EOS   10:29 – The Impact of Vision and Core Focus   16:17 – The Role of the VTO and Accountability Chart   20:45 – The Power of Quarterly Conversations and LMA   45:17 – Ian's Ideal Client and Final Tips   

In this week's episode of Better Business, Better Life, host Debra Chantry-Taylor dives into one of the most common traps for business leaders, taking on too many priorities and finishing none. Drawing on her experience as a certified EOS Implementer, Debra breaks down the power of setting clear, focused quarterly priorities or “rocks.” She explains why most leaders only have about 65 hours per quarter to work on the business, and how spreading that time too thin leads to burnout and stalled progress. Through practical examples and relatable stories, Debra shows how to define true rocks (not boulders), write SMART goals, and block time to make meaningful progress. She also shares how integrating rocks into weekly meetings and scorecards keeps teams aligned and accountable. Whether you're a visionary constantly chasing new ideas or a leader buried in the day-to-day, this episode will help you refocus on what truly moves the business forward, fewer priorities, done better.   CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: ⁠debra@businessaction.com.au ⁠ ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/ ____________________________________________         FREE RESOURCES: ► ROCKS – Why You Don't Get Them Done  ► How to Think & Build SMART Rocks      Episode 241 Chapters:    00:00 – Episode Introduction and Purpose   01:22 – Understanding the Concept of Rocks   01:38 – Time Management and Prioritisation   05:08 – Defining and Managing Rocks   13:58 – Writing SMART Rocks   14:10 – Practical Tips for Managing Rocks

In this week's episode of Better Business, Better Life, host Debra Chantry-Taylor is joined by therapist and entrepreneurial spouse Kathy Rushing, as they explore how couples can thrive in both business and love. Kathy opens up about her own journey with her husband, Mark, a serial entrepreneur, and the strain that long hours, financial pressure, and constant business demands can place on a relationship. Together, Debra and Kathy dive into practical ways to protect your marriage from becoming a casualty of entrepreneurship. Through Kathy's powerful CRAVE framework, Communication, Rhythms, Appreciation, Vision, and Energy - listeners discover how small, consistent habits can create deeper connection and resilience. From setting non-negotiable date nights to maintaining shared vision and gratitude, this episode offers a roadmap for couples who want both a thriving business and a fulfilling relationship.Warm, honest, and deeply relatable, this conversation reminds us that behind every great entrepreneur is often a great partner - and nurturing that partnership is the key to a better life. CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: ⁠debra@businessaction.com.au ⁠ ►See how she can help you: https://businessaction.co.nz/ ►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/ ____________________________________________         GUESTS DETAILS: ► Kathy Rushing - LinkedIn ► Lodestar Relationship Coaching - Website   Episode 240 Chapters:    00:00 – Introduction and Guest Overview   02:47 – Kathy Rushing's Background   11:27 – Challenges in Entrepreneurial Marriages   12:22 – The Importance of Enthusiastic Agreement   19:27 – Tools and Frameworks for Marriage Success   20:31 – Vision and Energy in Marriage   30:27 – Practical Tips for Entrepreneurial Couples   30:44 – Conclusion and Resources   

This week on Better Business, Better Life, Debra Chantry-Taylor sits down with Laurie Seymour, an EOS implementer, and Curtis Williams, her very first client and the owner of a thriving personal training studio.Curtis shares how the pandemic forced him to adapt, offering free Zoom classes that eventually evolved into a structured, scalable business model. Laurie, who found EOS after struggling with self-implementation, helped Curtis bring order and accountability into the business through tools like the Level 10 Meeting and the scorecard. Together, they reveal how EOS has transformed Curtis's gym into a model built for growth.The conversation also explores the personal side of their relationship, from Laurie regaining her health and strength through Curtis's training, to Curtis finding clarity and confidence as a leader. With insights on defining core values, staying the course with EOS, and planning for expansion, this episode is a masterclass in how structure and discipline create freedom.Whether you're running a small business or looking to scale, Laurie and Curtis's journey proves that with focus and the right tools, long-term success is well within reach.CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner►Connect with Debra: ⁠debra@businessaction.com.au ⁠►See how she can help you: https://businessaction.co.nz/►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/ ____________________________________________         GUESTS DETAILS: ► Laurie Seymour - LinkedIn ► Laurie Seymour - EOS Worldwide ► Curtis Williams - LinkedIn► Life Techs Fitness Episode 239 Chapters:   00:00 – Introduction   00:53 – Background of the Guests 01:35 – Laurie's Journey to Becoming an EOS Implementer 05:48 – Curtis's Introduction to EOS09:00 – Implementing EOS in a Personal Training Business 12:40 – Challenges and Solutions in Implementing EOS13:37 – Impact of EOS on Business Operations27:16 – Personal and Professional Growth27:47 – Tips for Business Owners41:12 – Final Thoughts and Future Plans 

In another episode of Better Business, Better Life, Debra Chantry-Taylor welcomes EOS implementer and marketing agency owner Will Watrous, to share his remarkable business journey.  Will opens up about the stressful early days of running his agency, when explosive growth left him burnt out and barely scraping a 6% net profit. Everything changed when he discovered EOS. By embracing tools like the accountability chart and three-year picture, and partnering with an integrator, he transformed his company into a thriving, stable business delivering 34% profit.  In this inspiring conversation, Will explains why profit and cash flow are more than accounting measures, they're leadership tools. He also shares his top tips: taking regular clarity breaks, applying the systems mindset from Work the System, and remembering that everything you need is already within reach.  Whether you're a visionary overwhelmed by growth or a leader striving for balance, this episode offers practical insights to help you build a healthier, more profitable business and life.    CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: debra@businessaction.com.au  ►See how she can help you: https://businessaction.co.nz/       ____________________________________________         GUESTS DETAILS: ► Will Watrous - EOS Implementer ► Will Watrous - LinkedIn     Episode 238 Chapters:    00:00  – Introduction01:00 – EOS Journey and Initial Challenges   04:00 – Discovering EOS and Initial Implementation   05:26 – Personal Insights and EOS Tools   06:58 – Value of an EOS Implementer   15:01 – Favourite EOS Tools and Client Success Stories   19:52 – Economic Impact and Financial Education   24:58 – Impact on Team and Business Stability   28:40 – Top Tips for Better Business and Life   34:00 – Final Thoughts and Contact Information 

This week on Better Business, Better Life, host Debra Chantry-Taylor is joined by venture capitalist and bestselling author Ben Wiener to unpack the art and challenges of startup pitches. With only two out of ten startups likely to succeed, Ben shares how founders can stand out using his H.E.A.R.T. framework: Hypothesis, Enormous Stakes, Alternatives, Radically Different, and Team. From his journey in law and venture capital to writing Fever Pitch, Ben offers practical insights into what investors really want to hear and why storytelling matters as much as strategy. He explains how anticipating questions, neutralising competition early, and presenting a differentiated solution can make all the difference. Beyond pitching, Ben emphasises the value of active reading, empathy, and paying it forward - reminding us that business success is often rooted in doing the right thing for others. Whether you're a startup founder, a leader refining your communication, or simply curious about what makes ideas resonate, this episode is packed with wisdom and actionable tools. CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: ⁠debra@businessaction.com.au ⁠ ►See how she can help you: https://businessaction.co.nz/       ____________________________________________         GUESTS DETAILS: ► Jumpspeed Ventures Website ► Books by Ben Wiener ► Ben Wiener - LinkedIn Episode 237 Chapters:   00:00 – Introduction 00:50 – Venture Capital and Entrepreneurial Journey   03:14 – Challenges and Successes in Venture Capital   05:58 – The Concept of “Fever Pitch”   10:48 – The H.E.A.R.T Framework   51:08 – Practical Applications and Benefits of the Framework 52:49 – Ben's Investment Philosophy and Personal Insights 53:04 – Advice for Entrepreneurs and Business Leaders   

This week on Better Business, Better Life, host Debra Chantry-Taylor tackles the trap of “smoking hopium”, when leaders rely on misleading metrics that give a false sense of security. From the all-green illusion of vanity measures to the always-red fantasy of unrealistic targets, Debra unpacks why both approaches damage trust, morale, and results. Through real-world stories and practical tools, she explains how to replace hopium with clarity: setting outcome-driven measurables, building scorecards that truly predict success, and fostering a culture where honest reds and greens are celebrated. Whether you're a visionary frustrated with slow progress or a leader striving for accountability, this episode will equip you to measure what matters, set achievable goals, and build momentum the right way, one honest metric at a time.    CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: ⁠debra@businessaction.com.au ⁠ ►See how she can help you: https://businessaction.co.nz/       Episode 236 Chapters:   00:00 – Smoking Hopium: Introduction to Data Scorecards 02:57 – The All-Green Illusion: Measuring the Wrong Things 03:38 – The Always-Red Fantasy: Setting Realistic Targets 05:45 – Replacing Hopium with Clarity: Practical Steps 08:36 – The Importance of Numbers: Clarity, Behaviour, and Action  08:50 – Scorecard Measurables: Sales, Marketing, HR, and Finance27:44 – Building Trust in Numbers: Avoiding Manipulation 28:52 – Fixing a Broken Scorecard: A Seven-Step Reset 29:52 – The Five Leadership Abilities: Simplify, Delegate, Predict, Systemise, and Structure  32:10 – Systemise and Structure: Ensuring Consistency and Accountability 37:05 – Building a Culture of Truth: Celebrating Honest Results   38:22 – Call to Action: Auditing and Improving Scorecards   

In this week's episode of Better Business, Better Life, host Debra Chantry-Taylor dives into a challenge many visionaries face, having too many brilliant ideas and not enough follow-through. With energy and insight, she unpacks how constant pivots and unfinished projects can create chaos, overwhelm teams, and stall real progress. Debra shares how the right mix of focus, data, and discipline can turn that visionary energy into lasting results. She explores the power of committing to just 3–7 priorities per quarter, using an integrator to filter and execute ideas, and building a scorecard that predicts the health of your business, not just reports on the past. Through real-world success stories, including one business that boosted revenue by 20% while reducing workloads, Debra shows how less really can be more. She highlights practical tools like the Eisenhower matrix, clarity breaks, and leading indicators to help visionaries lead with confidence and reduce anxiety. If you've ever felt like your ideas are running ahead of your team or your sanity, this episode will show you how to channel your creativity, trust your data, and build a business that grows without the chaos. CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: ⁠debra@businessaction.com.au ⁠ ►See how she can help you: https://businessaction.co.nz/       ____________________________________________          Episode 235 Chapters:    00:29 – Introduction 00:00 – Visionaries and Their Impact on Businesses   02:04 – The Visionary Trap and Whiplash Culture   03:11 – The Role of Data in Providing Freedom and Clarity   06:49 – Strategies for Managing Visionary Energy   10:39 – Implementing Idea Filters and Delegation   14:25 – Embracing Data and Scorecards for Growth   

In a lighthearted twist, this week's episode of Better Business, Better Life sees host Debra Chantry-Taylor joined by two very special guests, her dogs, Hermes and Apollo. Together, they explore the simple but powerful wisdom we can learn from our furry friends. From Hermes' worries about separation to Apollo's critique of human judgement, the pups deliver big messages in adorable ways. Through their lens, Debra reflects on timeless truths: the power of living in the moment, showing unconditional love, and letting go of stress. The episode is filled with warmth, laughter, and gentle reminders to embrace gratitude, make time for play, and prioritise what really matters, like bottoms, bones, cuddles, and smoochies. Whether you're a dog lover or just in need of a reset, this episode will lift your spirits and nudge you towards a more joyful way of being. CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: ⁠debra@businessaction.com.au ⁠ ►See how she can help you: https://businessaction.co.nz/       ____________________________________________         CONNECT WITH APOLLO & HERMES:► Apollo Chantry-Taylor - LinkedIn ► Hermes Chantry-Taylor - LinkedIn   Episode 234 Chapters:   00:00 – Introduction & Lessons from Dogs 00:10 – Be in the Moment 01:00 – Judge Less and Love More 01:31 – Always Be Grateful   01:46 – Play and Relax 02:11 – What's Really Important 

In another episode of Better Business, Better Life, host Debra Chantry-Taylor is joined by Lacey Hayes, a seasoned EOS Implementer with a deep background in hospice care and organisational growth. Lacey shares how EOS helped scale a hospice business from $45 million to $78 million, and the lessons that apply to any growth-focused business. They explore the tools that made the biggest impact, like the meeting pulse and Level 10 meetings, and how they shifted communication and accountability across a team of over 400 employees. Lacey stresses the importance of anchoring tough conversations in the company's purpose and vision, using core values as a compass for leadership. Together, they talk about how to spot the right people for the right seats, how to keep values alive throughout the organisation, and why external facilitators are crucial in complex settings like family businesses. Whether you're new to EOS or deep in implementation, you'll gain actionable ideas to keep your team focused and connected to a larger mission. CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: ⁠debra@businessaction.com.au ⁠ ►See how she can help you: https://businessaction.co.nz/       ____________________________________________         GUEST DETAIL: ► EOS Implementer - Lacey Hayes   ► Lacey Hayes - LinkedIn    Episode 233 Chapters:   00:00 – Introduction  03:04 – Transition to EOS Implementation   05:16 – Impact of EOS Tools and Meetings   08:51 – Structuring the Organisation and Accountability  11:21 – Processes and People in EOS   16:43 – Using EOS Tools for Evaluation and Improvement 24:01 – The Role of Purpose and Vision in EOS   30:43 – Anchoring Hard Conversations in Purpose   33:23 – Engaging the Entire Team in the Vision   36:24 – Final Tips and Recommendations 

This week on Better Business, Better Life, host Debra Chantry-Taylor is joined by Adam Harris to give you the inside scoop on the upcoming EOS Conference! With over 220,000 EOS users and 850+ implementers worldwide, this year's event promises to be the biggest yet.  Taking place on September 5th at Pullman on the Park in Melbourne, the conference will feature global EOS leaders, including Mark O'Donnell and Don Tinney, plus hands-on workshops and breakout streams tailored for every stage of EOS implementation. Debra also shares details on her session, “Are you self-implementing or self-inflicting EOS?”, while Adam reveals what makes this event an unmissable opportunity for business leaders.  Plus, Debra and Adam share insider tips on securing discounted tickets and what attendees can expect from this powerful day of learning, networking, and growth. CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: debra@businessaction.com.au  ►See how she can help you: https://businessaction.co.nz/       ____________________________________________         EOS CONFERENCE DETAILS:► Register Here ► Use DEBVIP or ADAVIP for 50% off tickets! ► Email Debra at debra@businessaction.com.au or Adam at adam@businessaction.com.au for free ticket offers. Episode 232 Chapters:   00:00 – EOS Conference Overview  02:39 – Details of the EOS Conference   04:22 – Breakout Streams and Workshops   05:26 – Event Details and Ticket Information   09:17 – Personal Experiences and Benefits of EOS   09:32 – Annual Planning and Team Building   12:13 – Celebrating Successes and Setting Long-Term Goals   14:24 – Execution and Problem-Solving   16:17 – Final Recap and Encouragement   

In this week's episode of Better Business, Better Life, host Debra Chantry-Taylor is joined by seasoned EOS Implementer and entrepreneur Scott Rusnak to talk about one of the most overlooked skills in business: the power of saying no. From launching his own software company to relocating internationally and embracing EOS, Scott shares the lessons he's learned about boundaries, self-care, and living intentionally. He introduces the concept of Dunbar's number - a guide for who gets your energy, and explains how clarity breaks, core values, and a bigger sense of purpose can help entrepreneurs avoid burnout and find real fulfilment. Whether you're a people pleaser, a business owner on the edge, or just looking to better manage your time and relationships, this episode will give you the tools to pause, prioritise, and protect what matters most.   CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: ⁠debra@businessaction.com.au ⁠ ►See how she can help you: https://businessaction.co.nz/       ____________________________________________         GUEST DETAILS:► Scott Rusnak's Website   ► Grab a Copy of Scott's Book  ► Scott Rusnak - LinkedIn    Episode 231 Chapters:   00:00 – Introduction and Guest Overview   00:15 – Scott's Career Journey   05:53 – Transition to EOS Implementation   08:26 – The Importance of Saying No   17:18 – Practical Tips for Saying No   18:22 – Balancing Personal and Professional Life   18:40 – The Role of Core Values and Purpose   38:40 – Cultural Shifts and Personal Growth   40:06 – Final Thoughts and Future Plans   

In this special episode of Better Business, Better Life, Debra Chantry-Taylor shares her recent guest appearance on Notes From the Executive with host Mina Amso. Together, they unpack the power of EOS® (Entrepreneurial Operating System) and how it helps business leaders simplify operations, gain clarity, and scale with confidence. Debra shares her own experiences - both wins and setbacks- while exploring what makes a truly effective meeting, why entrepreneurs often feel stuck, and how systems can create freedom rather than restrict it. You'll hear real-world examples of the challenges business owners face and how the EOS framework brings structure, accountability, and balance. Tune in to how EOS can help you build a business that truly works for your life, not the other way around. CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: debra@businessaction.com.au ►See how she can help you: https://businessaction.co.nz/       ____________________________________________         ORIGINAL EPISODE DETAIL: ► Notes From The Executive Podcast - Debra's Episode    ► Mina Amso - LinkedIn  Episode 230 Chapters:   00:00 – Introduction  00:50 – The Concept of a Perfect Meeting   02:35 – Target Audience and Common Business Challenges   03:07 – Emotional Moments in Boardrooms   05:05 – Entrepreneurs Feeling Stuck   05:42 – Lack of Vision and Freedom in Business   07:19 – The Role of Systems and Structure   08:46 – Turning Points for Businesses Close to Collapse   11:21 – Framework for Business Clarity   14:47 – People and Data in Business Operations   25:04 – Identifying and Solving Business Issues   30:10 – Processes and Systems in Business   36:53 – Personal Experiences and Lessons Learnt   41:22 – Impact of Personal Losses on Business Philosophy   48:48 – Final Thoughts and Contact Information   

In this week's episode of Better Business, Better Life, Debra Chantry-Taylor is joined by EOS implementer Matt Hansen, a former aerospace engineer turned business coach. Matt shares how EOS tools like the Level 10 Meeting, quarterly conversations, and clarity breaks transformed his journey from baling hay to leading a $10 million advanced manufacturing business. They explore why healthy teams, clear roles, and regular time for reflection are essential for scaling with intention. Plus, Matt unpacks insights from The Culture Map and explains why he loves working with bold builders and makers in construction and manufacturing. If you're in construction, manufacturing, or simply want to grow your business without losing your balance, this episode offers real strategies with real results.  CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: debra@businessaction.co.nz ►See how she can help you: https://businessaction.co.nz/       ____________________________________________         GUEST'S DETAIL: ► Matt Hansen - EOS Worldwide    ► Matt Hansen - LinkedIn Episode 229 Chapters:   00:24 – Introduction and Guest Overview   04:32 – Transition to EOS Implementation   07:12 – EOS Implementation Journey   09:45 – Favourite EOS Tools   12:12 – Client Success Stories   23:46 – Cultural Insights and Final Tips   30:19 – Personal Preferences and Conclusion   

In this episode of Better Business, Better Life, Debra Chantry-Taylor sits down with energy coach Richard Ellis to explore how small, consistent changes can dramatically improve your health and your business. From the importance of getting outside in the morning to the impact of nose breathing, Rich shares simple yet powerful strategies for improving energy, focus, and overall wellbeing. He shares his journey from corporate life to coaching, revealing how 1% improvements in sleep, diet, and movement lead to big results.  Rich also unpacks the ripple effects of wellbeing programs in the workplace, from improved productivity to better culture and engagement. It's a conversation full of practical advice and fresh perspective on leading well by living well. CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: debra@businessaction.co.nz ►See how she can help you: https://businessaction.co.nz/       ____________________________________________         GUEST'S DETAIL: ► Fit 4 Life Website    ► Richard Ellis - LinkedIn  Episode 228 Chapters:   00:33 – Introduction and Guest Background   02:01 – Richard Ellis' Career Journey and Philosophy   03:08 – The Importance of Health and Energy in Business 04:45 – Sleep: The Foundation of Health  19:21 – Balanced Diet and Gut Health  23:46 – Movement and Mobility  30:52 – The Role of Coaching and Accountability  33:51 – Benefits of Corporate Wellbeing Programmes  37:56 – Top Tips for Listeners   

Welcome to another episode of Better Business, Better Life. Join Host, Debra Chantry-Taylor as she sits down with guest, Lena Ridley to talk about her journey from a 26-year career in financial services to becoming a passionate EOS Implementer. Lena shares how embracing the EOS framework helped her shift from the day-to-day grind and how tools like the Accountability Chart, Core Values, and data tracking helped align her team, clarify roles, and drive real growth.  She also opens up about the shift from integrator to visionary and why embracing the EOS Life - where business success and personal fulfilment go hand in hand - was the key to her happiness and growth. If you're ready to restructure, refocus, and reconnect with why you started your business, this episode offers practical tools and fresh perspective. CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: debra@businessaction.co.nz ►See how she can help you: https://businessaction.co.nz/       ____________________________________________         GUEST'S DETAIL: ► Lena Ridley - EOS Worldwide    ► Book a 15mins call with Lena   ► Lena Ridley - LinkedIn  Episode 227 Chapters:   00:35 - Introduction 01:49 - EOS Implementation and Personal Journey   03:44 - Transition from Integrator to Visionary   07:56 - Introduction to EOS and Its Impact   09:34 - Personal Aha Moment and Business Growth   15:51 - Becoming an EOS Implementer   18:33 - Core Values and People Analyzer   24:05 - Impact of EOS on Clients   30:28 - Top Tips and Tools for EOS Implementation   36:38 - Final Thoughts and Contact Information   

In another episode of Better Business, Better Life, Debra Chantry-Taylor chats with Jan Lehman, CEO of CTC Productivity and author of Work Smart, Do More - about how to create happier, more effective workplaces combining EOS tools with Microsoft 365 and AI. Jan shares how leaders can stop making assumptions, start leveraging tech like Microsoft CoPilot, and invest in their teams to work smarter - not just harder. From simplifying software use to creating happier, more productive workplaces, this episode is packed with insights that will help you reduce stress and get more done. If your team is busy but not productive, this episode will help you work smarter - not just harder.  CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: debra@businessaction.co.nz ►See how she can help you: https://businessaction.co.nz/       ____________________________________________         GUEST'S DETAIL: ► CTC Productivity   ► Grab your Copy of Work Smart Do More   ► Jan Lehman - LinkedIn Chapters:   00:29 - Guest Overview   01:37 - Jan's Career Journey   02:51 - Productivity and Happiness   06:30 - Challenges and Opportunities in Productivity   10:13 - Adopting Microsoft 365 and AI Tools   16:17 - EOS Integration and Personal Impact   32:15 - Top Tips for Improving Productivity   36:35 - AI and CoPilot in Microsoft   40:05 - Final Thoughts and Resources    

In this episode of Better Business, Better Life, host Debra Chantry-Taylor speaks with EOS implementer and business coach Tricia Drake about her journey from the dental manufacturing world to helping entrepreneurs transform their businesses. Tricia shares how EOS tools like the Accountability Chart and Delegate & Elevate help leaders gain clarity, reduce overwhelm, and build stronger teams, particularly in the construction industry. She also opens up about her personal journey through breast cancer, and how a mindset shift played a key role in both her recovery and her leadership approach. From real-world EOS wins to the power of self-reflection, this episode is packed with insights to help you grow your business and yourself. CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: debra@businessaction.co.nz ►See how she can help you: https://businessaction.co.nz/       ____________________________________________         GUEST'S DETAIL: ► Tricia Drake - EOS Implementer   ► Tricia Drake - LinkedIn  Chapters:   00:34 - Introduction and Guest Background   02:46 - Tricia's Journey to Becoming an EOS Implementer   07:22 - EOS Tools and Their Impact   13:33 - Mindset and Personal Transformation   24:39 - Applying Mindset Techniques in Business   25:19 - Client Success Stories and EOS Implementation   28:57 - Industry-Specific Insights and Tips   30:48 - Top Tips and Tools for Business Owners   34:48 - Conclusion and Contact Information   

Welcome to Better Business, Better Life. In this episode, host Debra Chantry-Taylor breaks down why EOS Rocks are a better fit than OKRs for entrepreneurial and fast-growing businesses. She discusses how OKRs often lead to confusion, scattered focus, and poor follow-through while EOS Rocks bring clarity, accountability, and weekly progress. With practical tips on setting quarterly priorities, assigning clear ownership, and using tools like the Accountability Chart, Scorecard, and Level 10 Meetings, Debra shows how to build a simple, effective execution system that actually works. If you're feeling stretched too thin by endless objectives, this episode will show you how to simplify, refocus, and gain real traction.  CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: debra@businessaction.co.nz ►See how she can help you: https://businessaction.co.nz/       ____________________________________________          Chapters:   00:26 - Introduction to EOS Rocks vs. OKRs   01:07 - Defining OKRs and EOS Rocks   01:58 - Challenges with OKRs in Entrepreneurial Businesses 03:19 - The Power of EOS Rocks and Accountability  05:35 - Real-Life Examples of EOS Rocks in Action  07:08 - Conclusion and Call to Action   

Welcome back to another episode of Better Business, Better Life. Host Debra Chantry-Taylor is joined once again by family business expert, Sara B. Stern to tackle one of the most critical and often avoided topics of family businesses: succession planning. On this second part of the family business special, they discuss why successful transitions take time (often up to eight years), how to start the conversation early, and why clearly separating family, ownership, and business roles is key. Sara also shares practical tools like EOS and the Three-Circle Model to help families define legacy, align on goals, and make confident decisions about the future. If you're thinking about handing over the reins or just want to set your business up for long-term success, this episode is packed with actionable advice and real-life insights. CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: debra@businessaction.co.nz ►See how she can help you: https://businessaction.co.nz/       ____________________________________________         GUEST'S DETAIL: ► Website Link  ► Grab a copy of Start Here: A Guide for Family Business Succession and  ► Grab a copy of Married to the Family Business ► Sara B. Stern - LinkedIn  Chapters:   00:32 - Introduction 02:15 - Sara B. Stern's Background and Expertise   04:23 - Challenges in Family Business Succession Planning 07:25 - Importance of Defining Legacy and Ownership Philosophy   09:29 - Operating the Business Professionally   21:38 - Addressing Conflicts and Seeking Professional Help 22:24 - Real-Life Examples and Practical Advice   26:12 - Final Tips and Tools for Succession Planning   31:55 - Conclusion and Future Plans   

In this episode of Better Business, Better Life, host Debra Chantry-Taylor is joined by Sara B. Stern, an EOS implementer and family business expert, for part one of a powerful two-part series on navigating the complex intersection of family dynamics and business strategy. Together, they explore the Harvard three-circle family business model and how to apply EOS tools to create clarity, define roles, and manage conflict in family-run businesses. Sara shares practical insights on fairness across family, business, and ownership circles, the importance of clearly defined roles like Visionary and Integrator, and why conflict can be healthy if handled in the right context. If you're navigating blurred roles, tension, or unclear expectations on leading a multi-generational company or just beginning succession planning, this episode offers essential tools for building a stronger business and healthier family relationships. CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: debra@businessaction.co.nz ►See how she can help you: https://businessaction.co.nz/       ____________________________________________         GUEST'S DETAIL: ► Website Link  ► Grab a Copy of Start Here: A Guide for Family Business Succession and Married to the Family Business ► Sara B. Stern - LinkedIn Chapters:   00:32 - Introduction 02:12 - Balancing Family Dynamics and Business Strategy 03:38 - Challenges in Family Business Dynamics  05:18 - Defining Fairness in Family Business  08:21 - Role Assignment and Succession Planning   11:14 - The Importance of the Owner's Box   20:54 - Handling Conflict in Family Businesses   23:10 - Practical Tips for Family Business Owners   32:21 - Recommended Books for Family Business Owners 

Welcome to Better Business, Better Life. In this episode, host Debra Chantry-Taylor tackles a common challenge in family businesses and professional services firms: too many people wearing too many hats. She explains how too many hats, like founders micromanaging or family members in the wrong roles, can slow growth and drain energy. Debra also introduces powerful tools like the EOS Accountability Chart, GWC framework, and RACI model with an S to bring structure, clarity, and accountability back into the business.If your team is stretched thin or unsure who's doing what, this episode will help you untangle the mess and move forward with confidence. Tune in to learn how structure leads to confidence, where confidence drives results. CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: debra@businessaction.co.nz ►See how she can help you: https://businessaction.co.nz/       ____________________________________________          Chapters:   00:08 - Problem of Too Many Hats in Family Businesses  01:46 - Complexity in Family Businesses   02:18 - Using the EOS Accountability Chart   04:19 - Example of a Multi-Generational Family Business 04:34 - RACI Tool with an S for Complex Businesses      06:46 - Cost of Inaction in Family Businesses  08:55 - Tough Conversations and Emotional Triggers   09:42 - Conclusion  

In this episode of Better Business, Better Life, host Debra Chantry-Taylor is joined by guest, Michelle Taylor, a Financial Advisor from Gambin Financial Group to talk about the critical role financial management plays in business success. Michelle shares her personal journey from surviving leukaemia to building a career helping entrepreneurs take control of their finances. Together, they unpack common financial mistakes, the power of having a personal board of directors, and strategies to avoid "shiny object syndrome." She also introduces her Women in Wealth community, designed to empower women to take control of their financial futures. If you want to future-proof your business and personal finances, this episode is packed with practical advice and inspiration. Tune in to explore essential tips for creating lasting financial strength. CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: debra@businessaction.co.nz ►See how she can help you: https://businessaction.co.nz/       ____________________________________________         GUEST'S DETAIL: ► Gambin Financial Group Website ► Women in Wealth Community ► Michelle Taylor - LinkedIn  Chapters:   00:25 - Introduction  03:38 - Michelle's Personal Journey and Financial Lessons   07:40 - Entrepreneurial Challenges and Financial Management   25:09 - Building a Personal Board of Directors   30:27 - Financial Tips for Entrepreneurs   36:02 - Michelle's Women in Wealth Program