Podcasts about Genius Bar

I talk with Ron Johnson, creator of the Apple Store and Genius Bar, former J.C. Penney CEO, and author of Shop Different, about what really made Apple's retail strategy work. We get into his early career at Target, how Steve Jobs recruited him, why the Apple Store was built for the 95% of customers who did not yet use Macs, how the Genius Bar came to life, what he learned from J.C. Penney, and why he remains optimistic about AI, work, and the future of retail.

Apple is raising its subscription prices for both Apple Music & select Apple One bundles. The OpenAI & Apple legal battle is escalating. And are Siri's AI features finally coming to China? Apple raises prices for Apple Music and Apple One subscriptions. Is Apple One worth it for you after recent price hikes? iCloud $32.8B CSAM lawsuit dismissed, Apple protected under Section 230 laws. Apple in talks to settle DOJ antitrust lawsuit, per report. Class action accuses Apple of misleading users about Hide My Email's privacy protections. OpenAI and Apple legal battle escalates, poached employees warned about data deletion. Apple Intelligence finally on the road to release in China. PrismML releases Bonsai 27B, claiming first major AI model of its size fit for iPhone. Apple's New Speech API vs Whisper: The First Real Benchmark. Apple testing 'Live Notes' AI system to record Genius Bar sessions. Apple's scrapped Mac Pro plans reportedly included a new Intel model. visionOS 27 Beta: 90-Hertz-Freeze bei 24p-Quellen und neue Controller-Plattform. A.I. 'Vibecoded' apps are flooding Apple's app store. Investigation reveals dozens of disguised gambling apps on the App Store in Brazil. San Francisco demands Apple and Google delete AI 'nudify' apps from App Stores. Picks of the Week Jason's Pick: Breville One-Touch Tea Maker Christina's Pick: Nativ Andy's Picks: David Bowie NASA Bolt Sticker & dbrand MacBook skin Hosts: Leo Laporte, Andy Ihnatko, Jason Snell, and Christina Warren Download or subscribe to MacBreak Weekly at https://twit.tv/shows/macbreak-weekly. Join Club TWiT for Ad-Free Podcasts! Support what you love and get ad-free audio and video feeds, a members-only Discord, and exclusive content. Join today: https://twit.tv/clubtwit Sponsors: ethos.com/macbreak cirasync.com/MacBreak

In episode 299 of iCantCU, I give the Rokid Style smart glasses one more chance after a string of frustrating failures with voice commands, recording, and general reliability. With some strange iPhone issues possibly contributing to the problems, I'm heading to the Genius Bar before leaving for Austin and the National Federation of the Blind National Convention. I also talk about the word "blind" and why people should not be afraid to use it. Blindness is not a dirty word, and dancing around it often makes things more awkward than simply saying what it is. I also touch on why braille still matters, especially for blind students learning spelling, grammar, and the written word. Plus, I share updates on hiring a virtual assistant, preparing for the NFB National Convention, working on the NFB of Pennsylvania website and convention sponsorship forms, selling chocolate-covered pretzels in Austin, planning the Keystone Chapter's Coast to Coast Movement Challenge walk to Cira Green, and giving an update on Ziggy, who remains a golden menace even while going through lymphoma treatment.   Listen to the episode and learn more at https://www.iCantCU.com/299/    Links Mentioned Product links are affiliate links so that I may earn a commission. Ray-Ban Meta Glasses: https://amzn.to/40w0TFc Rokid Style AI Smart Glasses: https://rokid.sjv.io/c/4693780/3736905/45256 PORADAY Blue Sunglasses worn in the episode: https://amzn.to/4uoBESB Federation Focus on the NFB of PA YouTube channel: https://www.youtube.com/@nfbofpa I edit the show with Descript and love it!: https://www.iCantCU.com/descript/ I process all audio using Auphonic: https://auphonic.com?source=dgdesignllc Be My Eyes app (free): https://www.bemyeyes.com/  Seeing AI app (free): https://www.seeingai.com/  That Real Blind Tech Show ep 201: https://podcasts.apple.com/us/podcast/episode-201-stroke-man-were-all-stroked-out/id1526258077?i=1000762294467 Watch iCantCU episodes on YouTube: https://www.youtube.com/@iCantCU Support iCantCU When shopping on Amazon, I would appreciate it if you could use this link to make your purchases: https://www.iCantCU.com/amazon. I participate in the Amazon Associate Program and earn commissions on qualifying purchases. The best part is, you don't pay extra for doing this! White Canes Connect Podcast In this episode of White Canes Connect, David Goldstein welcomes Rich Crawford for a wide-ranging conversation about blindness, independence, work, leadership, and the power of high expectations. Rich became legally blind at age 10 due to retinitis pigmentosa. Rather than lowering expectations, his parents encouraged him to try things, work hard, and figure out alternative ways to get the job done. That mindset carried him from public school to college, from community action work to a 41-year career in financial services. Listen on your favorite podcast player or at: Apple Podcasts https://podcasts.apple.com/us/podcast/it-takes-foresight-not-eyesight-rich-crawfords-story/id1592248709?i=1000771650731   Spotify https://open.spotify.com/episode/30WPeckItdQahRYBymXl7F   YouTube https://youtu.be/TvfVzLKp5Ak?si=mQ3dbk1bAOEFl4yb   Website https://www.whitecanesconnect.com/154/   My Podcast Gear Here is all my gear and links to it on Amazon. I participate in the Amazon Associates Program and earn a commission on qualifying purchases. Zoom Podtrak P4: https://amzn.to/33Ymjkt Zoom ZDM Mic & Headphone Pack: https://amzn.to/33vLn2s Zoom H1n Recorder: https://amzn.to/3zBxJ9O  Gator Frameworks Desk Mounted Boom Arm: https://amzn.to/3AjJuBK Shure SM58 S Mic: https://amzn.to/3JOzofg  Sony ZV-E10 camera : https://amzn.to/4fFBSxM  GoPro Hero 11 Black: https://amzn.to/3SKI7WX Rode Video Micro (used on GoPro): https://amzn.to/4kVMJWI Sennheiser Headset (1st 162 episodes): https://amzn.to/3fM0Hu0  Follow iCantCU on your favorite podcast directory! Apple Podcasts: https://podcasts.apple.com/us/podcast/icantcu-podcast/id1445801370/  Spotify: https://open.spotify.com/show/3nck2D5HgD9ckSaUQaWwW2  Audible: https://www.audible.com/pd/iCantCU-Podcast-Podcast/B08JJM26BT  IHeart: https://www.iheart.com/podcast/256-icantcu-podcast-31157111/ YouTube: https://www.youtube.com/@iCantCU   Connect on Social Media Twitter: https://www.twitter.com/davidbenj Instagram: https://www.instagram.com/davidbenj Facebook: https://www.facebook.com/davidbenj LinkedIn: https://www.linkedin.com/in/davidbenj Are You or Do You Know A Blind Boss? If you or someone you know is crushing it in their field and is also blind, I want to hear from you! Call me at (646) 926-6350 and leave a message. Please include your name and town, and tell me who the Blind Boss is and why I need to have them on an upcoming episode. You can also email the show at iCantCUPodcast@gmail.com.

Ron Johnson created the Apple Store and the Genius Bar. Here is what banks can learn from him about trust, branch design, and the future of human experience in banking. In this episode of Banking Transformed, Jim Marous talks with Apple Store creator Ron Johnson about his new book, Shop Different: How Retail Revealed Apple's Genius, and why the branch becomes more important, not less, as AI and mobile apps absorb routine banking. Ron explains what Apple understood about earning trust one experience at a time, and how banks can turn the branch from a fortress that signals security into a transparent place built for advice. You will hear his Launching, Deepening, and Restoring framework for customer relationships, the case for a Genius Bar for the bank, why Apple hired from bookstores instead of tech stores, and his take on AI as omni-intelligence, the pairing of human judgment with machine knowledge. A practical conversation for any banker rethinking the branch and the role of people in it. Hosted by Jim Marous. Subscribe to Banking Transformed for more on the future of banking.

Good Morning Portugal!

Send us Fan MailOn the Honest Tattooer Podcast, we talk with special guest Jeremy Schad from Syracuse, New York, who started tattooing in 2019 during COVID through an informal mentorship that drilled clean linework and helped him become known for fine, crisp lines. Jeremy shares his background in digital art and music, how a blown-off tattoo appointment led him to meet his mentor Michael Conklin (now his shop co-owner), and how he transitioned from working at Apple's Genius Bar to full-time tattooing with support from his now-wife while facing skepticism from a previous marriage. The group discusses learning methods (fake skin vs real people, watching tattoo livestreams), critiques viral social media takes like “coil machines are obsolete,” reacts to ultra-fine single-needle work and a botched tiger coverup to highlight why coverups are difficult, and talks about what drives engagement in tattoo content. Jeremy plugs upcoming convention work in Baltimore and shares how he tattooed the band Holding Absence after “shooting his shot.”Support the show

If you're a member of the Geek Squad or work at Apple's Genius Bar, you'll find today's crossword to be a breeze. If not, fear not: the crosses were not too difficult, as befits a Sunday puzzle. We have all the deets inside, so, if you need something to listen to while you're digging out from this weekend's snowcopalypse, we've got your back!Show note imagery: Just one more thing ... Peter Falk in his most famous role, ColumboWe love feedback! Send us a text...Contact Info:We love listener mail! Drop us a line, crosswordpodcast@icloud.com.Also, we're on FaceBook, so feel free to drop by there and strike up a conversation!

Recorded live June 3, 2014 Tim Cook quoting Adrian Kingsley-Hughes, ZDNet: "With vulnerabilities such as Heartbleed and Pileup likely to go unpatched on tens, if not hundreds of millions of Android devices, the platform is fast becoming a toxic hellstew that should send chills down the spines of IT admins." Yosemite and iOS 8 initial impressions How the OS X Beta Program will affect us as Apple consultants; expect overzealous clients to call for help troubleshooting issues with pre-release software Family Sharing looks great for home users, but still no way to migrate purchases or merge Apple IDs Sam reports that AirDrop works between Yosemite and iOS 7 Joe reports that Apple Store is no longer accepting machines at the Genius Bar using "Quick Drop" Jerry reports that Genius Bar has been lenient when accepting machines from consultants on behalf of clients; no signed letter needed Difficulty offering help as a Consultant in the Apple Store; would be nice if Apple would more readily refer clients to us as they tend to be thrilled when they eventually do find us Joe had fun configuring an Automator workflow for a client referred (eventually) by the Apple Store The Craig Federighi Show from Jonathan Mann

Quoi de neuf chez Apple ?Les finalistes des App Store Awards 2025⁠Vidéo YouTube de Mat pour activer le mode ultra sombre⁠Le dossier d'Audrey : 10 astuces pour votre iPhone sous iOS 26La Loupe Codes de sécurité partoutExtraire du texteNavigation rapideInfos bancairesTemps de chargeSons relaxants (voir la vidéo d'Audrey à ce sujet⁠)Rappel d'appelSonneries facilesWidgets accessiblesRetrouvez ces 10 astuces en vidéoLe dossier de Mat : Salaires et avantages sociaux chez AppleCombien ça paye de travailler chez Apple ? Mat a mené l'enquête sur les salaires, mais surtout sur les avantages sociaux (santé, actions, congés, études) aux États-Unis comparés à l'Europe. Une culture d'entreprise qui vise à retenir ses talents, du Genius Bar jusqu'au futur PDG.Sources pour le dossier sur les salaires et avantages :⁠Built In SF - Apple Benefits⁠⁠Arch Financial Planning - Apple ESPP⁠⁠Fortune - Apple Employee Perks⁠⁠Levels.fyi - Apple Benefits⁠⁠Indeed - Apple Genius Salaries & Benefits⁠⁠Apple Careers - Benefits⁠Teamblind - Apple Benefits Discussion⁠La réflexion personnelle du mois

Ever had one of those moments where fear takes over and you make a decision you know you wouldn't normally make? In this week's episode, I share a wild story about getting hacked while traveling with my son and how an unexpected trip to the Apple Genius Bar revealed more than just a tech fix. This isn't just a cautionary tale about online scams—it's a powerful lesson about mindset, support, and what it really takes to hit your body and life goals without spinning your wheels in confusion.   Resources: Get full show notes and more information here: https://www.burnstressloseweight.com/180 Learn more about The Unstoppable Group: https://www.burnstressloseweight.com/group Check out my private podcast for lasting weight loss here: https://www.theunstoppablemombrain.com/bodyreset

This episode pulls back the curtain on the shocking breakup of Genius Bar, the podcast co-hosted by Sam Kohl and Jon Prosser. Sam joins Andru Edwards, host of Geared Up, to share for the first time what really happened behind the scenes. The honest, sometimes painful conversations and revelations that led to the end of his creative partnership and friendship with Jon Prosser. The discussion exposes how financial tension, personal disappointment, and broken trust can change everything, even after years of success together. Then we dive straight into the drama swirling around Jon Prosser, as Apple files a lawsuit that has set the tech world buzzing. Sam and Andru unpack the legal allegations against Prosser, the mystery of the anonymous email tip, and what it’s like to find your name and former co-host splashed across headlines for all the wrong reasons. It’s a rare look at how quickly trust can unravel when big money and bigger risks collide in the YouTube ecosystem. Then we take a deep dive into the next wave of iPhone rumors, with speculation and hot takes on the iPhone 17 lineup. Sam and Andru debate the real-world appeal of a super-thin iPhone 17 Air, two-tone design leaks of the 17 Pro, new camera systems, and even the possibility of reverse wireless charging. The conversation shifts to Apple’s latest betas, including all the buzz around iOS 26, iPadOS 26, and macOS Tahoe updates - especially the new Liquid Glass interface. Hear first-hand impressions on how Liquid Glass has split the community, what’s actually better (and worse) about the new features, and why these subtle design changes are sparking heated debates among creators, power users, and everyday fans. From accessibility concerns to the future of Apple UI, nothing is off the table in this deep-dive on the software that shapes our devices. Next, things get personal and surprisingly relatable as we trade stories about the realities of owning Teslas in 2025. From the headache of parking a Cybertruck in LA to the rush of chasing tax credits and timing new model releases, they unpack the true cost (and joy) of electric vehicles. The conversation gets into Tesla’s shifting lineup, what it’s really like to sell an EV in today’s market, and why even loyal Tesla fans are eyeing competitors like Rivian. The two also zoom out to speculate on where EV tech is heading, including bold predictions on humanoid robots and how AI could change our daily lives next. This episode is a candid, wide-ranging look at what happens when friendship, business, technology, and ambition collide. If you want an inside view on the pressures of creating in public, the risks and rewards of the creator economy, and what it really takes to walk away from something you built, this is the conversation you can’t miss.Support the show: http://youtube.com/gearlive/joinSee omnystudio.com/listener for privacy information.

Jon Prosser and Sam Kohl return to the Genius Bar to talk about major changes rocking Apple's App Store, early iPhone 17 models showing the new designs and a recent encounter with a foldable phone... Follow Genius Bar Genius Bar on Twitter/X: https://twitter.com/geniusbarpod Sam on YouTube: https://www.youtube.com/iupdate Jon on YouTube: https://www.youtube.com/user/frontpagetech Sam on Twitter/X: https://twitter.com/iupdate Jon on Twitter/X: https://twitter.com/jon_prosser

From Amphitheaters to Apps: The Evolution of User ExperienceLong before we had screens, scroll wheels, or skeuomorphism, we were already wrestling with what it meant to design for humans.Take the Roman Colosseum, for example.Built nearly two thousand years ago, this wasn't just a feat of architecture—it was a carefully orchestrated user experience. The Romans didn't just think about how to build it. They thought about how people would use it.They designed for easy access, with a ticketing system based on numbered entrances and a layout that could empty 50,000 spectators in under 15 minutes. The acoustics were finely tuned so the roar of the crowd carried across the arena, and shaded awnings (the velarium) helped protect people from the sun. Every detail was intentional.It was, in many ways, a masterclass in UX before UX had a name.UX Has Always Been About PeopleWe like to think of UX as a digital thing. But humans have been designing with users in mind since the first tool was shaped to fit a hand. Egyptian sickles curved to match the arc of an arm. Greek amphitheaters optimized for sightlines and sound. Roman roads were engineered for ease of maintenance—because someone had to clean them, after all.These weren't just technical solutions. They were people-first designs.Even medieval cathedrals were built with experiential thinking. Architects considered the way light would filter through stained glass at different times of day. The experience of awe wasn't accidental.And while we'll skip ahead now (you didn't pick up this book for a lecture on Mesopotamian farming tools), it's worth acknowledging this simple truth:UX isn't new. Only the term is.The Digital ShiftThings changed in the mid-20th century. The rise of aviation and computing forced us to formalize our approach to usability. Mistakes became expensive—or fatal. So, human factors engineering emerged. We studied how people interacted with complex systems and tried to design those systems to be safer and more intuitive.It started in cockpits. Aircraft instrumentation had to be easy to read and understand under pressure. This wasn't about making things pretty. It was about saving lives. That pragmatic approach to human-centred design later shaped everything from microwave interfaces to early computer systems.Fast forward to the 1980s, and computing hit the mainstream.That's when things really took off.At Xerox PARC, researchers introduced the first graphical user interface. Apple took it further with the Macintosh, turning computing from a tool for specialists into something everyone could use. Suddenly, usability wasn't just a nice-to-have. It was a competitive advantage. And in 1993, Don Norman, while working at Apple, coined the term "User Experience."“I invented the term because I thought human interface and usability were too narrow.” — Don NormanThat moment matters. Because what Norman was arguing for was a broader view of design. Not just the screen. Not just the features. But the entire experience—from the first moment someone hears about a product to the support they receive after using it.“User experience encompasses all aspects of the end-user's interaction with the company, its services, and its products.” — Don Norman and Jakob NielsenIn other words, UX was never meant to be confined to wireframes and user flows. It was meant to be everything.UX Gets StrategicBy the early 2000s, UX had a seat at the table—albeit a wobbly one. Jesse James Garrett released The Elements of User Experience in 2002, which became a cornerstone for the field.Garrett didn't just break UX down into layers—strategy, scope, structure, skeleton, and surface—he emphasized that it all starts with strategy. Before we push pixels or run tests, we need to understand user needs and business goals.That idea changed things.We weren't just designing interfaces. We were shaping how people experienced products, services, and even entire brands. UX wasn't just implementation. It was about shaping products from the very beginning, not just making tweaks at the end.And as agile methods took over, UX adapted again. We embraced faster feedback loops, closer collaboration, and more iterative design. We moved from long documentation to quick prototypes. From abstract personas to real user insight.By the 2010s, UX had grown up.Design thinking gained traction. Suddenly, UX was sharing the spotlight with business strategy. Service design entered the conversation. We weren't just designing digital tools—we were solving human problems, often in messy, non-linear ways.UX vs. Everything ElseAs UX matured, we saw these disciplines emerge from within it. Our understanding of UX broadened, leading to specialization in areas like UI design, product design, service design, DesignOps, and even extending into marketing and customer experience.So let's clear things up a bit:UI Design is about what the user sees and interacts with. Think buttons, typography, animations. It's the look and feel.Product Design is broader. It connects user needs with business goals. Product designers care about features, roadmaps, KPIs, and how the product evolves over time.DesignOps and Service Design sit more behind the scenes. They're about scaling design efficiently. They orchestrate people, tools, and workflows to support good outcomes—kind of like stage managers for a show who make sure the lighting, props, and crew all hit their marks. You might never notice them when everything goes well—but without them, the whole production risks falling apart.And UX?UX is front of stage. It's the performance the audience actually experiences. It's the story that unfolds when someone buys your product, uses it, recommends it, or gets frustrated and gives up. Every moment on that journey is part of the user experience, whether it's a sleek onboarding flow, an unreadable error message, or a helpful reply from customer support.UX is the full experience. It's not a department. It's not a phase. It's not a deliverable. It's what happens to your users—whether you intended it or not.Take something as emblematic as buying an Apple product. The UX includes everything from the anticipation built by the marketing, the elegant packaging design, the satisfying moment of lifting the lid, the device that powers on right out of the box, the intuitive setup process, and even the helpful support at the Genius Bar.You might admire the product design. But the experience is everything that surrounds it—something Apple has understood since Don Norman helped shape their approach in the early 1990s.“No product is an island. A product is more than the product. It is a cohesive, integrated set of experiences… Make them all work together seamlessly.” — Don NormanA good UI is important. A strong product strategy is essential. But if the experience feels clunky, frustrating, or inconsistent—none of it matters.UX connects the dots.It asks: How does it feel to use this? Does it make sense? Does it meet a real need?And it reminds us that what we design isn't just a product or a service. It's a human moment.The Reality CheckSo, UX has matured significantly. Most business leaders now understand its importance, at least in theory. You'll rarely hear someone argue against the value of good user experience.But understanding isn't the same as implementation.The reality in many organizations is far from the idealized vision we read about online. UX teams are often understaffed and under-resourced. They're expected to deliver transformative results with minimal support, limited budgets, and impossible timelines.The problem goes deeper than resources. UX has been fundamentally misunderstood and under-appreciated within many organizations. Instead of being involved in strategic decisions from the start, UX professionals are often relegated to implementation roles—brought in to "make things pretty" after all the important decisions have already been made.True UX work—which should touch every aspect of how users interact with an organization—frequently runs into organizational silos. The kind of cross-functional collaboration required for excellent user experience threatens established power structures and comfortable routines. As a result, UX's wings are clipped, its scope limited to safe, contained projects that won't ruffle too many feathers.The promise of UX isn't just about better interfaces—it's about better organizations. But that promise remains largely unfulfilled in many companies.These challenges aren't just frustrating for UX practitioners; they're holding back organizations from delivering truly exceptional user experiences. The gap between what's possible and what's actually being delivered continues to widen.Throughout the rest of this email course, we'll explore these challenges in detail and, more importantly, discuss practical strategies for overcoming them. Because understanding the problem is only the first step—what matters is how we respond to it.Your Turn: Reflect and ShareIn our next email, we'll explore what it means to be a true UX designer within an organization. But, between now and then, I encourage you to reflect on your current role. Consider whether there's a gap between what others in your organization expect from you and what you believe you should be doing. Are you being asked to simply "make things pretty," or are you empowered to shape meaningful experiences.Take a moment to jot down your thoughts. This reflection will be valuable as we dive deeper into defining and claiming our role as UX professionals.Also, if you wouldn't mind, share those thoughts with me by replying to this email. Your insights will help shape the future content of this course, ensuring it addresses the real challenges you face in your UX role. I read every response and use them to make this journey more valuable for everyone.User Experience design has evolved far beyond its digital roots. From ancient Roman architects to industrial designers, and finally to today's digital interfaces - the journey of UX shows how we've always strived to create better human experiences.

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Kevin King: Conference Season, Networking & The State of Amazon Selling The King is Back! Host Danny McMillan welcomes back Kevin King, a well-known figure in the Amazon selling space. Kevin has been on a whirlwind tour, hitting 17 flights by March as he gears up for the busy conference season. In this episode, Kevin shares insider insights on key Amazon events, the evolving seller landscape, and why stepping outside the Amazon bubble is crucial for long-term success. The Amazon Conference Circuit Titan Event in Cancun: A high-level mastermind with seven and eight-figure sellers. Kevin notes a big increase in expertise at this year's event. Prosper Show (Las Vegas): Not just an expo—MDS (Million Dollar Sellers) Inspire Event kicks off before the main show. "Every night there are 2-3 major parties surrounding Prosper," Kevin says. The growing trend of "satellite events" around conferences, similar to Amazon Accelerate in Seattle. Iceland: Billion Dollar Seller Summit (BDSS): Kevin's last BDSS in its current form before shifting to a new event model. Over 120 high-level sellers attending, with an average revenue of $7.5 million. AI Contest, Market Masters, and Ted Talk-style sessions. Streaming available for those who can't attend in person. Post-BDSS event Elevate 360 focuses on non-Amazon marketing, featuring experts like Mr. Beast's YouTube strategist and Google Ads expert John Moran. Why Amazon Sellers Need to Expand Their Horizons Kevin emphasizes a major issue: Amazon sellers operate in a small fishbowl. “We stay in our little ecosystem and don't learn from general marketers,” Kevin warns. Successful sellers must learn skills from outside Amazon, such as YouTube, funnels, paid ads, and branding. Many Amazon educators only teach TikTok or PPC from an Amazon perspective, which limits sellers' potential. Kevin's Elevate 360 event brings in non-Amazon experts to teach sellers real marketing strategies. The Importance of Amazon Events & Networking Conferences aren't just about content, they're about networking and high-value connections. Kevin shares a powerful success story: A seller with a multi-million-dollar supplement brand was suspended for 8 months. After a hot seat session at Market Masters, Kevin advised them to attend Amazon Accelerate's Genius Bar in Seattle. The seller flew there, met an Amazon rep, and got reinstated in 24 hours. "These events can literally save your business," Kevin says. Seller Sessions Live: A New Approach Danny shares details about his upcoming Seller Sessions Live event, which shifts from the traditional conference model to a more hands-on learning experience: Built from the ground up with full participation from attendees. ClickUp documentation for frameworks, prompts, and strategies. Custom AI tools to reduce seller decision fatigue. “Most conference attendees take notes but struggle with retention and implementation. This new format solves that.” Kevin King's Newsletter & Industry Influence Kevin's Amazon newsletter is now the #1 source of industry insights. “More people come up to me at events and say they love the newsletter than anything else I do,” he says. He also runs four major events per year, including: BDSS & Elevate 360 (Iceland) Billion Dollar Seller Summit (Virtual) Market Masters (High-Level Mastermind) The Future of AI for Amazon Sellers AI tools must go beyond basic ChatGPT prompts—sellers need practical, plug-and-play solutions. Kevin and Norm Farrar are launching DragonFish, a new service suite that includes: AI-driven branding Advertising & content creation Managed services for Amazon & Shopify sellers Final Thoughts Attending the right events is crucial—it's not just about learning but also making connections that can change your business. Amazon sellers must think bigger—general marketing skills will separate average sellers from great ones. Kevin and Danny both challenge sellers to step outside their comfort zones and level up.  

This Week's Topics: Big day for Apple TV+ : Severance returns, Silo season finale New Apple store layout combines Genius Bar and pickup spot Episode's chat: https://britishtechnetwork.com/chat/view.php?dt=2025-01-17 Guests: Chuck Joiner, Patrice Brend'amour, […]

This Week's Topics: Big day for Apple TV+ : Severance returns, Silo season finale New Apple store layout combines Genius Bar and pickup spot Episode's chat: https://britishtechnetwork.com/chat/view.php?dt=2025-01-17 Guests: Chuck Joiner, Patrice Brend'amour, […]

ℹ️ indeed! Get $75 sponsored job credit to get your jobs more visibility at https://indeed.com/GENIUSBAR. Jon Prosser and Sam Kohl meet up at the Genius Bar to share their takes on Apple's September 9 Glowtime event. Spoiler: they're not happy about most of it. Follow Genius Bar Genius Bar on Twitter/X: https://twitter.com/geniusbarpod Sam on YouTube: https://www.youtube.com/iupdate Jon on YouTube: https://www.youtube.com/user/frontpagetech Sam on Twitter/X: https://twitter.com/iupdate Jon on Twitter/X: https://twitter.com/jon_prosser Timestamps (coming soon)

Chapter 17: Create Your Work with Me PageWant access to the books in this series?Go to: PlatformGrowthBooks.comIn this episode of the Market Your Message show, Jonathan Milligan, author of the 'Your Message Matters' book series, discusses how to create an effective 'Work With Me' page for your website. He takes inspiration from the Apple Store's Genius Bar and offers a detailed guide on setting up this page to clearly outline your services, pricing, and booking processes, ultimately helping you attract and convert ideal clients.00:00 Introduction00:46 Chapter 17: Create Your Work with Me Page02:02 Why You Need a Work With Me Page04:17 The Two Models: Talk First vs. Pay First05:38 Creating an Effective Talk First Page09:42 Creating a High Converting Pay First Page11:31 Exercise: Draft Your Work With Me Page13:17 Key TakeawaysSend us a Text Message.Implement the Blogging System that 40x My Online Business! Click here to get the training video

Giant Robots On Tour Hosts Sami Birnbaum and Jared Turner introduce Sheng-Hung Lee, a designer, PhD researcher at MIT AgeLab, and board director at the Industrial Designers Society of America. Sheng-Hung shares his journey into design and engineering, emphasizing the importance of interpreting signals in design and the evolving role of designers from problem-solvers to culture shapers. He discusses how designers must now consider broader, systematic issues such as climate change and aging. Sheng-Hung explains that design is a teachable and essential life skill, highlighting the significance of personal experiences and failures in learning design. He elaborates on the concept of signals, explaining that they represent different perspectives and interpretations in design, which are crucial in addressing complex problems. The conversation shifts to practical design applications and Sheng-Hung's work in smart homes for aging populations. He discusses the integration of various smart systems and the importance of designing for different life stages rather than specific age groups. Jared and Sami also engage Sheng-Hung in discussing the worst and best-designed products, where Sheng-Hung mentions his initial skepticism but eventual appreciation for facial recognition technology. MIT AgeLab (https://agelab.mit.edu/) Industrial Designers Society of America (https://www.idsa.org/) Follow Sheng-Hung Lee on LinkedIn (https://www.linkedin.com/in/shenghunglee/). Visit his website: shenghunglee.com (https://www.shenghunglee.com/). Follow thoughtbot on X (https://twitter.com/thoughtbot) or LinkedIn (https://www.linkedin.com/company/150727/). Transcript:  SAMI: Hello again, and this is The Giant Robots Smashing Into Other Giant Robots podcast, the Giant Robots On Tour Series coming to you from Europe, West Asia, and Africa, where we explore the design, development, and business of great products. I'm your host, Sami Birnbaum. JARED: And I'm your other host, Jared Turner. SAMI: If you are wondering, which you might have been for a while now, where are Will or Victoria, well, make sure you find one of our previous podcasts where we introduce the Giant Robots on Tour Series, and you'll understand why you're hearing myself and Jared a little bit more frequently than before. In that podcast, we throw random icebreakers at each other, and we find out that Svenja does not like online banking. And if you haven't listened to our previous podcast with our guest, Ishani, check that out as quick as you can and find out why AI is compared to babies. Joining us today is Sheng-Hung Lee, a Designer and PhD Researcher at MIT AgeLab and Board Director at the Industrial Designers Society of America. Sheng-Hung, I'm going to level with you. I've done my research. I've done my due diligence on the guests that we have on this podcast, and I'm exhausted. SHENG-HUNG: [laughs] SAMI: I've looked through your own website, and I've read as much as I can find about you. And between education, experience, awards, scholarships, there is an incredible amount of things that you're involved in that you get up to. And it really wasn't good for my own self-esteem just to see how much you have going on. SHENG-HUNG: [laughs] SAMI: Jared, a question for you first. Bear in mind, the only thing I've ever been awarded is my own driving license. So, our guest, Sheng-Hung, how many awards do you think he has currently listed on his website? Give a guess. JARED: Oh gosh, I remember looking at the page, and I remember having to scroll. SAMI: [laughs] Yeah, you had to scroll. JARED: Let's pick 33. SAMI: 33. Do you know what? It's not even close. Okay, he's nearly double that. So, he's up at 60 awards that are currently listed. So, we're talking about a guest that you guys do not want to miss. And you want to make sure that you get into this conversation. I always like to go back to the start with my guests. So, everyone has a story. And I'm interested, Sheng-Hung, in your journey and what led you into the world of design and engineering. SHENG-HUNG: My personal definition of design is, like, decoding signals. So, everything in our lives, like, we have different types of signals. How do we interpret the signal? How do we, like, understand, or perceive different types of signals in our lives? And I feel design is more like...not just creation. It is creation, for sure, but also about curation. I feel like, for me, problem-solving or, like, problem-defining is really interesting. And especially you mentioned, like, my very early stage as a designer, the reason I submitted my work to get an award is because I want to show my problem-solving skill. And I realize nowadays, like, the problem is too complicated. It's not just about solving problems, right? I mean, I feel design is more bigger than that, especially now most of the problems are systematic and complex. Climate change, right? Like, you think about aging, and you think about all this, like, sustainable issues. I feel like designers, like, for me, starting from problem solver, as engineer, and now more I've become like a translator, curator, or even, like, a culture shaper. How do you shape the culture you want, right? Especially now, like, AI it's just, like...that really let me rethink about my role as designer, you know, because everyone can have tons of ideas, but the truth is, like, we have so many ideas, but do you know what good taste is about? Do you know what the good qualities of life's about? So, you have to have some personal experiences to really help people to understand or curate the vision in the future. SAMI: That's really interesting. I struggle to dress my kids in the morning from a design perspective, right? I don't get colors, and I don't understand necessarily how they match and how to get things working. In fact, sometimes I'll dress my kids only to find that my wife has redressed the kids. Things are that bad at home. Do you think then design is something which can be taught, or is it something, like, innate? Is it something, in your own experiences, that it's kind of part of your nature? So, you see the world differently to someone like myself or Jared sees the world. Or could that be something which we could pick up on, you know, and learn about? SHENG-HUNG: Yeah, I definitely think design can be teachable. It's skillable. And I feel like, yeah, people talk about this is, like, a hardcore skill. It's a soft skill. No, I think design is a life skill. It's a human skill. So, that includes like, for example, like, yeah, how do you choose the color? How do you choose the clothes for kids? But also about, like, how do you celebrate the quality of lives, right? How do you, like, have better, like, qualities? And I feel like, I don't know, life skill means, like, team building, creative leadership, knows people, listening to people. And, for me, that's part of design because you're decoding different signals. You understand your life. You perceive different types of noises. Or how do you resonate with other people? And that's a life skill, I think. And I also feel most of the design skills I learned is actually not from school. It's from, like, personal life failure [laughs]. SAMI: That's really interesting. I just want to jump in because I don't know if I fully understand what you mean by signals. Can you just elaborate on that a little bit more? And then, I will bring you back up on personal failures. SHENG-HUNG: Signal is like different ways of seeing things, right? So, for example, like, if I go to wait in line for a free bagel, right? You share this with your friends. What I see is it's a free bagel. But what my friends see is like, oh, probably, like, I don't need to wait in line and so many challenges. You know, I have to, like, oh, why should I get this? But I see very clearly I want a free bagel. So, these are different. It's the same thing but different message mixed up, right? And then, for me, I see design, like, it happens every day. It's a life skill. For example, like, I saw the challenges, but what if we think another perspective to rethink about what kind of challenge [inaudible 06:38] or reframe the right questions, right? And all this, like, mixed all together, it feels like it's not just about drawing beautiful sketches or rendering sexy, you know, ideas. It's all about, like, how do you frame these challenges? How do you look at this? Can you see the question from social aspect, from cultural aspect, or you just see this as a solution-driven approach? JARED: In some cases, I feel, there is an element of subjectivity to the designs, but then we also want to measure the success of a design. Do you have any tips for, like, how you go about putting numbers to what defines success for a particular design? SHENG-HUNG: This is such a great question, especially now my research focus is really on services, you know, service design, experience design. Like, how do you quantify this, right? For example, three of us we go to the restaurant, and I feel it's really, really great restaurant. And probably some people feel no, that's not really great. And then, how do we quantify this, right? And then, I feel it's sometimes, like, really by personal preferences. It's hard to measure. Maybe there will be some sort of, like, a principle direction or criteria we can follow, so, for example, service quality metrics or something, like, based on people's life experiences. I feel it's hard to measure, especially now the design challenge the question it's really complicated. Some people talk about demographic. How do you, like, [inaudible 08:09] design? Like, for example, a participant design process, right? Or, like, inclusiveness. People talk about equity, power, power dynamic. And I think it's less of a measure or quantify. It's more about do you show your respect? Can we be more inclusive in this process? Can we really engage or integrate multiple voices in this design process? And I feel like that kind of shows the flexibility, also, the real flexibility of the design, not just that, oh, we look for one single solution. Because, most of the time, we actually want to design for a solution, but, actually, I feel now the shift is from we try to build the condition to let people land on this condition and solve the problem. So, in the end, we'll be like, yeah, we landed here, and we can solve the problem together collectively. So, something I feel a little bit different, but that's a great question. It's open-ended. Yeah. JARED: Yeah. Thank you. There's a lot to think about there. I want to bring it back to failure because this is something I think about a lot in terms of teaching and learning from history versus learning from your own failure. We have, like, thousands of years of history of failure. You think we have made all the mistakes already, and, oh, it should be easy, right? All we need to do is teach all of the young generation about all of this failure, and then they'll remember not to do it. But in reality, it doesn't really work that way. I find the strength of the argument is oftentimes weak compared to failing yourself and really deeply learning that lesson. I'm curious about your thoughts on that. And then, I'm also curious to hear about some of your, let's call them, best failures. SHENG-HUNG: I personally feel like people fail. They fail forward, not backward. So, even if you fail, you move a little bit. It depends on how crazy, right, and how fast you fail. It's an iterative process. The reason I say learning from failure because from traditional Asian family, Asian students, right? Probably in the past, I would say I raised my hand. I want to learn, or I ask senior people. I want to learn. But, actually, more than that, it says, "I want to experience. I want to be part of it," right? So, you're not becoming the manager because you learn to become a...no, you're in that position, and you learn to be a manager. So, I learned that mindset when I worked at IDEO. And one of the senior design directors told me, "No, you should say, 'I want to experience.'" So, that means that you have fully immersed experiences. And one of the best examples for me is that the first two years I worked at IDEO and IDEO Asia, supporting projects in Tokyo, Shanghai, Singapore offices, and sometimes European, like, office work; the first two years, my confidence almost collapsed. I have to collect my confidence. It's so hard because I'm eager to learn so many things. I didn't beat myself. And then, after two years, I met an amazing, like, design mentor. And I started the things I'm good at as product designer, a tangible designer. I start as product-focused and thinking about whole design process. And then, I start to collect my confidence. And I realized every single project at IDEO or in my life it's a vehicle, you know. And then, you always connect the dots when you're looking backwards. And you realize, oh, this is failure. Let me know what do you mean by client management? What do you mean by, like, teamworking? Because everyone is from so diverse background. And everyone says, "I'm a designer," but they have different interpretation. And how do you communicate it, right? And how do you keep the conversation transparent and also effective, and how do you empower people? And I feel because of that connect the dots process, also, all the things I want to learn, I want to experience it really helps me to grow at the third year or second year in IDEO. And that really makes me think about, oh, wow, I didn't know. I failed completely. And that's really healthy, for me, because you become very strong. At some point, I started to realize, oh, what do you mean by...what does it mean by design consultancy business? What we can sell. Where's our capacity, our limitation? You know, other than just, oh, everything's, like, imaginative conceptual. I kind of know what happened, and I know the boundary. And I know how can I empower people and also the client. SAMI: Yeah, embracing failure is a real strength. At thoughtbot, we kind of...if we're developing products and we're, let's say, designing or coding, whether websites or applications, we have this concept of failing fast. So, the faster you can fail, the quicker you can iterate towards the right solution. And that's something which is difficult to embrace because the first time you do it, I want this to be perfect, and I want to build it in the way that it works. But, actually, you'll spend a lot of time trying to get towards that perfection, and it's much better to ship faster, fail faster, and then get towards the solution. I noticed as well that...well, I read that the one thing you've been recently working on is designed for the aging population, so more specifically, smart homes for the aging populations. Shout out to my parents if they're looking for a smart home. Sorry, mom and dad. SHENG-HUNG: [laughs] SAMI: I've always found, especially my generation, so I'm about...I'm not about; I am 32 years [chuckles] old. So yeah, there's always been, like, a big gap between kind of my generation, the way we've engaged with technology products, the way my parents' generation have been able to. And I imagine a future where my kids are running around in VR headsets, and I'm still, you know, using a basic laptop. I would love to know more about your work kind of in this area and designing for a different sector of the population. SHENG-HUNG: My master thesis and my master project is focused on redesigning, like, smart footwear for aging population, and then that's part of the smart home ecosystem. And I was actually impressed and surprised. It's like most of the sponsors or clients we talk about, like, people [inaudible 14:38] to think about just the product level, so smart like [inaudible 14:43], smart like a door, or smart like, you know, like a bed or a smart, like, alarm clock. People start to think about how can we integrate all this system together? Because, like, for example, if you bought Amazon, you know, versus Apple and all these different devices, the platform is really a problem because the products cannot communicate with each other. And we want to make sure all the products can communicate and support you, or, like, they can at least receive your data or information to give the appropriate response. So, the smart home project starts to think about from ideas to become more like platform integration. IKEA is the best example, right? Like, I think two years ago, they talk about, yeah, they launched their first app, right? Everything is, yeah, it seems like, oh, what's the big deal about this, right? No, but you think of this from the intention perspective to actually connect the whole system together because they want to make sure their internal designer, developer they really can think through their own internal system to make sure everything's connected, interconnected, not just, oh, you do a part of this. We sell this to a certain Asian, and it didn't really connect. So, I feel like when we designed it, it's really from the system perspective to talk about a smart home. And then, regarding of, like, design across [inaudible 16:04] generation, that's really important, actually, because especially now I'm focused on design for retirement. And I shifted to design for longevity. And then, the cool thing about this is, like, we think about our life in terms of age, but, actually, now we need to think about our life in terms of different life stages, different lifestyle. The book called "Stage (Not Age)", means, like, now we cannot even describe people above 100 years old or 85 years. So, we call them future hood, right? So, like, different life stages. And I feel like that really impacts, as designers, the way we design products or interfaces, right? And it has to evolve with people. When you say, for example, if we have, like, a smart, like, a robot in our home, they have to know your personal routine. And you kind of grow, right? For example, oh, I get older. I move slower, or my mobility is different, and it changes. How does that mean to our product or our smart services? And I feel like across different generations, it's really thinking about design for different people in different life stages. And that's really important, not just about financial planning or about your future education, family, community, right? Now people are probably thinking about aging in place. My parents just bought a second home. They're thinking about retirement life. And so, these are things that really impact all aspects of life. And I feel like the idea of one solution for all the era is kind of over because we have to think about not just one solution, multiple solution tailor-made for multiple different people in different life stages. MID-ROLL AD: Are you an entrepreneur or start-up founder looking to gain confidence in the way forward for your idea? At thoughtbot, we know you're tight on time and investment, which is why we've created targeted 1-hour remote workshops to help you develop a concrete plan for your product's next steps. Over four interactive sessions, we work with you on research, product design sprint, critical path, and presentation prep so that you and your team are better equipped with the skills and knowledge for success. Find out how we can help you move the needle at: tbot.io/entrepreneurs. JARED: And, Sheng-Hung, in one of your articles that I was reading about design for longevity, you sort of say that design for aging isn't just about designing for older people, but rather, I think one of your colleagues asked this question, which I really liked, which is, how can inclusive methods build elegant design solutions that work for all? And I find that a really aspirational goal. But one of the things, say, at thoughtbot, when they're building a product, so we often talk about targeting a specific niche or a specific user base because then we can really optimize for them. And so, you're designing something that's elegant, and that works for all. It doesn't sound very easy. It sounds like a good challenge. And I'm curious about how do you go about that, and do you have any examples you can you can share? SHENG-HUNG: Design for all elegantly also seamlessly. Optimize everyone's needs or, like, design process. I feel...because my topic is focused on financial planning, right? And I think about everyone's income level is different. Their investable income asset is also different. We have a different situation, right? Our family issue, the healthcare condition is also different. And I feel like that, also, if we look at this question, we should think about, okay, how do we define design for all, right? Is it universal design, or is it inclusive design? I think there are definitely some, like, basic or fundamental, like, foundation or criteria we need to meet. Like, for example, human-centered, right? Or, like, we think about accessibility for certain technology. What's the threshold for a certain way of use the technology or product? That could be, like, a universal or, like, basic. Like I said, people's life stages are so different. And can we really make sure our product or interfaces is always dynamic, always change? Design for transformation, right? And I feel the ideas of changing is kind of scaring for most people. Because you don't want to, like, you woke up, and you realize your iPhone just update the whole interfaces, and you suddenly don't know how to use it [laughs]. It changed too dramatically. What I mean by change is like, it's a gradual integration process. And I feel that's kind of beautiful. Like, for example, the way I use my bicycle, the biking, right? They can ultimately adjust my speed, recharging, or understand my personal preferences. That could be something I think is powerful for future for providing the right solution, yeah. But also, it's a benefit of this, but also, there's downsides. Like, maybe because of that, we all live our own personal bubbles pretty well, right? Like, oh, yeah, yeah, I read a newspaper. No, you read the newspaper that I curated for you. So, somehow, the information started different [laughs]. So, there's a gap, but I don't know. It's very cool. It's very great, great question. I think there's still...I don't have the exact same answer, but I feel that could be potential for now. Yeah. JARED: Yeah, I really like that. So, it's not just a one-size-fits-all-all, but, like, it's a sort of an elegant transformation over the course of someone's life. We've discussed a few different things like design for longevity. You touched on there, as we were speaking, human-centered design. I know you've made a distinction of humanity-centered design as well, and there's also life-centered design. I wonder if you could give us and our listeners a little rapid-fire explainer of each of them. SHENG-HUNG: Like, when we talk about human-centered design, right? Like, it's, like, a buzzword. And everyone talks about HCD, and most people think, oh, if you got a post-it note, you're, like, a HCD designer. No, like, what does that mean, right [laughs]? It's very cliché. And they're like, oh, yeah, all these, like, HCD designers bring the post-it notes with Sharpies and go to facilitate tons of workshops, and they sit and know people. And I feel it's more than that, right? Human-centered is really, like, put yourself, designers, in the shoes of clients, users, customers, and participants to know their needs, their desire and address their pain point. And I think for human-centered design like Don Norman said in his latest book, it's not just about design as a discipline. It also covers, like, politics, covers, like, ethical issue, culture. It's broader. And, for me, the simplest version is, like, you design with care. You design with human temperature. We create technology with human temperature. That means that we're now for this technology to [inaudible 23:13] technology. We know why we need that technology. So, for example, if you provide the, like, the cell phone to the developing countries, you probably don't want to send, like, the latest cell phone. You want to send them, like, the adequate technology. What I mean by that is like, it's very, like, stereotype, but I'm trying to explain the idea is like, oh, Nokia could be a great option at this point, for example. You can communicate. You don't need, like, crazy, like, AR VR function. You at least can communicate. So, it's adequate. I think that kind of lens is, like, you think about the culture, the needs, economic, social status. And then, you can start to move on and upgrade the devices. And I feel like life-centered is even broader. It's like, can you design something to the lens of cats, your pets, your animals? So, it's really like, it's really...it sounds a little bit like a speculative design. But the truth is, like, we can shift our perspective to different kinds of species, cross-species, not just focus on human, because everything we design definitely starts from also for a human being. But now life-centered is like, it's longer, broader. And then, for me, it also means like, we just talk about life-centered. It's like, really think through all different stages of life, not just, like, focus on one single age or a single stage, too specific, too narrow. It's, like, broader. So, when we talk about life-centered design, LCD, we really think about a lot of different systems, framework. What's the model we can follow? You know, so we're also thinking about policy, about power dynamic, government, ethical issues. So, this, I think, like, it's broader, and it's really large. Sometimes it's pretty vague, for sure. We have to use some cases or really think about in different contexts. Context is really important, designed for different contextual knowledges and needs. SAMI: Yeah, I think that is actually a really helpful understanding. Myself I don't know anything about those concepts, so to kind of get that theoretical understanding and explanation from yourself is really helpful. In a more practical sense, I have a question, which is a very selfish question. The reason it's a selfish question is because I want to know what do you think? When you look at the world through your designer lenses, what do you think is the worst-designed product you've ever seen or come across? And I think I know the answer to this. I think there is a right answer. While you have a think, I'll share my answer. I don't know if you have this because you said you're based in Boston at the moment. And I'm showing you because we're on camera, but I will describe it to the listeners as well is what they've done with bottles now is when you open, like, a Coke bottle, for example, all other beverages are available...Coke, if you want to sponsor us [laughter], we're happy just to mention you. When you take the bottle cap off, it's now connected to the top of the bottle. So, someone has decided...now, I understand the reason behind it. They're saying that it's for recycling. So, when you throw your bottle away, make sure the cap goes with the bottle. But someone has sat there, and they've designed the bottles. So, when you take off the cap, it's still connected to the top of the bottle. And countless times, I'm either pouring into a cup or pouring into my mouth. And that cap is getting in the way. So, the liquid kind of goes into that cap, and it spills on me, or it spills on the table. This is an absolute design failure, a catastrophe in my eyes. That's my worst design that I've come across in real life. Do you have anything you can think of that you look at, and you're like, who designed this? SHENG-HUNG: This is such a great example because I did have similar experiences when I went to Milan Design Week last year. All the plastic bottle is, like, connected. The cap connects with the bottle. And I didn't know that it's on purpose at the very beginning. I thought, how come it's, like, connected? I want to take it out because it's easier for me to drink. And I realized it's not just this one; all of them is the same [laughs]. Yeah, that's a great example. I think, for me, design for failure adapter, for example, you know, adapter, like dongle, right? Like, we have so many different...this guy HDMI cable, the cable for iPhone, and the magnet for my Apple MacBook Pro. That's painful because you try to find, like, when you go to, like, a talk or a speech or try to present something, I think, for me, the easiest way is, like, AirPlay, right, Wi-Fi or Bluetooth to connect to the projector. But in reality, you always need this HDMI cable. And this guy connects with my Mac. There's some problem. It depends on...now I always bring my adapter with me. It's just like, we have that [inaudible 28:04] like, you know, it almost, like, very frequently, if we're meeting, you have to show your screen. How can we design less physical but it's user-friendly, right? People use Mac. People use Apple, use, like, Microsoft. How do you design something like a universal adaptable to everyones, just sharing screen? This is what I need. So, I think this could be one bad design, I think, at this moment [laughs]. SAMI: Yeah, that's a great example as well, and so frustrating. And I wonder if it's, like, a money-making scheme, you know, everyone has their own chargers. And that's a way kind of they make some income as well on the side. Jared, what have you seen in the world? What's your pet peeve? What really grinds your gears? JARED: This was easy for me. It came to me straight away. Any door that has a handle that you can wrap your hand around which signifies it should be pulled that is push. It's just, I mean, what is going on there? It drives me bonkers. SHENG-HUNG: [laughs] SAMI: That is brilliant. I think it's only fair if we flip the question, right? And then, we say, what's the best thing you've seen designed, right? There must be something out there where you've gone, "Oh, that is so useful. That makes so much sense. Why haven't we done that until now?" And have you kind of...I guess this is for Sheng-Hung, like, have you got any inspiration from that sort of thing? SHENG-HUNG: I have to be honest. Like, I really feel like in the past, I'm kind of scared about, like, use your face to unlock your phone. But the more I use it, I feel like, oh my God, this is so convenient. You just look at it. I know it's a bit scary because they have all your biometric data information. I know even you protect under the regular law, but still, I feel like, yeah, it's so seamless connected. And I feel maybe the better answer is like, I feel a great design is, like, to reduce the friction between the transition of devices by devices, right? So, for me, I mean, so interface by interface. So, when I share the data on my phone, what does that mean? From phone to my computer or phone to other people, right? All the different interfaces changing. The less friction, the better. I feel seamless connected. So, you know, AirDrop, super convenient, photos, videos with people, Mac users. But what does that mean for, like, Windows users, right? And so, every platform has their own, like, spec, or criteria. And I feel if the user can feel the seamless friction between these interfaces, for me, that could be a great design solution. JARED: I love that answer. And I love that description of reducing friction. It reminds me a little bit of, I think, my favorite book on UX is by Steve Krug, which is "Don't Make Me Think." And it's just all about doing the simplest thing, reducing confusion, overcoming objections, and reducing friction. So, I really love that. I do have an answer for this one as well. It's a little bit selfish or focused on my own life. So, I have a dog. She's a Welsh Terrier called Rosie. She's just turned one. Whenever we used to go out, you've got to take water for her if it's a hot day. I always used to take a bottle, whether you could unscrew the top or not, I'm not sure, Sami, and, like, a little bowl to put that in, or you use your hands. And, invariably, she's not going to drink all of the water, so you've got waste. You throw that out. The bag gets wet, all of that. Someone has designed this really cool bottle where the top is actually the bowl. It's an all-in-one. And you press a button; the water goes into the bowl. She drinks. Whatever's left, you press the button again, turn it upright. And the water just flows back in into the rest of the bottle. It's such a simple thing. But, like you say, it just reduces that friction. Anytime a problem no longer exists, manual to automatic cars, fight me, I'm all for it. Well, that's a problem solved. That's less friction. That's beauty in the world. SAMI: Yeah, I think it's amazing. When you think about these examples, it really brings out how much of an impact design has. So, you can have the best product in the world, but if you don't get that frictionless design, or you don't get that design that's going to really bring that improvement, it's going to be difficult to make that product a success. And I think there's some, like, when I think about leaders and innovators in this kind of space, so I know you already mentioned IKEA and I think of Apple. And I don't know the answer to this, and maybe our listeners also wonder, like, how do these companies...they seem to keep getting it right. No matter what happens, they seem to set the trends, and they get their design spot-on, and they innovate in that space. How are they so successful in their design? SHENG-HUNG: I think a recent example is like, you know, like, Apple just recently launched the Vision Pro, right? The XR, the goggles. And put the demo time 30 minutes to get in-store experiences. You're booking the demo time with them, the 30 minutes. For me, I wrote an article about it. It is less about the goggle itself. It is about the whole experiences. The time you enter the store, right, and then you're waiting there, who guiding you? The Genius Bar people guiding you. You sit down. You have the prescription and your glasses that get measured, scan the QR code, and find the match [inaudible 33:35] pair of goggles that fit your [inaudible 33:37] of your face. And they put it on. They sit on the side, use the iPad to guiding you, and tell personal experiences or stories. These companies are very design-driven, vision-driven company. They really think about the whole experiences of users, right? And, for me, it's too pricey, for me, the product, obviously, right now. But I have very delightful, positive experiences because of that 30-minute demo. So, I kind of plant the seeds in my heart. Oh, if the second generation or something have discount, I would definitely want to get one for myself. Not really because...it's a great design for sure, but also, the impression I have. And I feel that really, really, like, make a difference, right? It's tiny. It's very subtle. They can, "No, we don't have, like, demo experiences." They can just purely sell the product. But I think they sell something bigger than just product. Branding user experiences, delightful experiences. And I can really feel that, and that's really powerful in the end. JARED: Do you think that that sort of level of design is limited to the companies that can afford it like the big names? Like, obviously, there is a cost dedicated to having the time and to putting the resources to that. Is it always just going to be the big players, or are there things we can do to democratize that availability for the startups, for the SMEs? SHENG-HUNG: I actually think it's about a company's culture. So, another example I would love to share is, like, when we did, like, an inspiration trip in Tokyo, and there's a very famous, like, chain bookstore called Tsutaya bookstore or Tsutaya electrics. So, to my surprise, like, yeah, it's a big bookstore, and we probably think bookstore selling books. No, they're actually selling a lifestyle. So, for example, like, if I want to buy the book around how to use a camera, right, the way they curate it, it's like, yeah, we do have the books around camera, but also, we'll put the real camera, like, near the book. So, they curate the whole experiences. You flip the book. Oh, this is so cool. Thanks, I want to try it. You probably, in the end, you got both. So, very interesting and also very human-centered, like, retail experiences. Why did I say culture? Because when I entered the store, I asked for one book I was looking for. The staff came to me, and she bring two books to me. One is the book I want, unpack. And one is the book...it's the same book, but without the plastic cover. It's brand new. And why she brought two books to me because if I want to buy this book, I not only read inside, but also, I can just get the new one with me to check out. And this is so subtle, right? Because they're not just bringing you, like, the sample. They also bring the final product with you. So, I feel that kind of culture is, like, very strong, customer-centered, think about your needs, think about your next step. So, they kind of plan ahead, and this is so strong message to me. Oh my God, this is such a great design culture, or at least a human-centered culture to think about my needs, my decision-making process. So, I feel connected with that, and I feel like, yes, they have money, but also, like, they really cultivate that culture within the...not just...they also send a message to their customers. SAMI: I feel like, Sheng-Hung, we could speak to you for hours. I mean, you are opening my world and my eyes to a different world of design. I've got one final question for you before we wrap up that I wanted to cover. I've seen from your website, like, you've personally designed products. So, out of all the products you've either designed yourself or you've been involved with, what would you say, and could you describe for us your favorite product that you've designed yourself? SHENG-HUNG: I think my favorite product is, like, I help and re-design, like, Shanghai Library Innovation Space that, for me, is OMG. Oh my God. It's crazy. Like, one single team, my side project and collaborate with the full staff, librarian, the leadership team. What is powerful is, like, library for them in Shanghai, it's a local hub to connect the community and also to teach, to learn for the younger generation how to use the space. For sure, most people use that space for, like, self-studying, you know, activity and all this stuff. But, for me, like, it's so impactful because every single change that means a lot of impact because it's a public space. And also, it's really, really powerful. Like, you think about the decision-making process. You have to think about feasibility, viability, and also desirability, all things to connect together. And it's really hard, not easy process. It took me about a year-long project. And I'm really happy because, in the end, it's really from sketches, concept, prototyping models, all the way they rebuild, modify the design, integrated. And now the new library they build on another area of Shanghai is really based on this model and framework. I'm very happy, and I also feel like, yeah, design can make a positive impact. It's not like a concept. It's real. And it's nice. It's painful, but it's really satisfying, yeah [laughs]. SAMI: That's really cool when you get to a point where you've done something, and then you see people using what you've designed and, like, enjoying that space and benefiting from all that hard work that you've put into. I have to thank you so much for joining us and giving us time today on the Giant Robots On Tour Series of the Giant Robots Smashing Into Other Giant Robots podcast. Our listeners don't know, but you've had about two hours of sleep. SHENG-HUNG: [laughs] Yeah. SAMI: So, it's probably time for you to get back into bed yourself. But that is your dedication to us. It's been an incredible episode and an incredible chat. I finally understand why Jared does not like doors. I myself, you will understand if you see me in the street and I'm tearing a bottle cap off of a bottle, you'll understand why. And we need to sort Sheng-Hung out with more adapters with just a single charger for all his devices. If people want to get a hold of you, Sheng-Hung, where's the best place they can reach out after listening to this podcast? SHENG-HUNG: Yeah, definitely, you can reach out through my personal website portfolio. Yeah, shenghunglee.com. And I'm happy to respond and discuss about design-related topic. Thanks for having me on this podcast. It's very exciting, and hope we can create all the great stuff for our society. SAMI: Pleasure. There's always a challenge I give to my listeners at the end, and it normally is just please hit that subscribe button. Jared has promised me that he will do a shoey if we can double our subscribers by the end of the series. If you don't know what a shoey is, my only advice to you is do not Google it because you do not want to know. You can find notes and a complete transcript for this episode at giantrobots.fm. If you have any questions or comments, you can email us at hosts@giantrobots.fm. This podcast is brought to you by thoughtbot and produced and edited by Mandy Moore. Thanks for listening. See ya. AD: Did you know thoughtbot has a referral program? If you introduce us to someone looking for a design or development partner, we will compensate you if they decide to work with us. More info on our website at: tbot.io/referral. Or you can email us at: referrals@thoughtbot.com with any questions.

Originally published 6/17/24 --------- We sit down with Max Read (maxread.substack.com/) at the Genius Bar for a round of wifi-enabled smart nootropics and talk AI, AGI, OOMs, super intelligence, things of this nature.

Jon Prosser and Sam Kohl pop in the Genius Bar to discuss some recent delays with Apple Intelligence...a trend that Apple continues to follow. Plus, the upcoming iPhone SE 4 looks amazing and Apple has some weird plans for the iPhone 17 'slim.'  Apple Maps is also on Windows now, which is cool? Follow Genius Bar Genius Bar on Twitter/X: https://twitter.com/geniusbarpod Sam on YouTube: https://www.youtube.com/iupdate Jon on YouTube: https://www.youtube.com/user/frontpagetech Sam on Twitter/X: https://twitter.com/iupdate Jon on Twitter/X: https://twitter.com/jon_prosser

Have you actually looked at your computer laptop or desktop screen and noticed how much dust and maybe crud is on it? A cluttered screen isn't just an eyesore, it can actually hinder your productivity.When you clean your computer screen you'll be shocked at how much clearer everything is.I discovered the best cleaner for computer screens at the Apple Genius Bar. The Genius Bar at several stores was using it and the geniuses said it was the best. Listen to the details in this episode and get the best price at the link below.Links from the EpisodeWhoosh!Get the best price on Amazon Herehttps://amzn.to/4fcnMns CONNECT WITH US The Weekly EDGE Newsletter to Boost Your Productivity. It's FREE!Over 24,225 listeners and counting! If you have an amazing productivity tool or app that will make people more productive please reach out to us at b at brandon c white dot com OTHER GREAT PODCASTS ON THE BEST PODCASTS NETWORK MARKETING Podcast How to Write a Business Plan Podcast The Brandon White Show Thanks for listening to the productivity podcast for your daily dose of productivity to be your best self!

To hear the full episode, subscribe at patreon.com/TrueAnonPod --------- We sit down with Max Read (https://maxread.substack.com/) at the Genius Bar for a round of wifi-enabled smart nootropics and talk AI, AGI, OOMs, super intelligence, things of this nature.

In this episode of The Tech Jawn, we cover Apple's World Wide Developer Conference Keynote. Brothech breaks down the new hotness coming to visionOS 2, iOS and iPad OS 18, WatchOS 11, and macOS Sequoia. TechLifeSteph catches us up with the saga of the phantom system data on her new Macbook Air. To make a long story short, Steph had to make a trip to the Genius Bar.And we wrap things up by talking about New York's new Stop Addictive Feeds Exploitation (SAFE) for Kids Act. The bill, expected to be passed into law by New York's governor, essentially outlaws algorithmic feeds for children.Link to Show Notes Hosted on Acast. See acast.com/privacy for more information.

Listen to the Obsessed playlist: https://open.spotify.com/playlist/7tZuPpB51VOhfixRqadHUP?si=90dc8fb3162b4100 SUBSCRIBE TO THE NEW CHANNEL: https://rb.gy/oz1b9a Ad Free Episodes: https://bit.ly/3uTxGYw NEW MERCH: https://obsessedwithbrooke.com This week, Brooke is SO back and she brings the lovely Patrick Johnson to explain all they're European adventures (with the help of their binkys of course). They discuss the magnetism that is Vacation Patrick, their worst high stories, and struggling with major brain fog. Plus, Brooke gets raw about her Young Gravy era… Join our Geneva page: https://app.geneva.com/invite/ef81a2b4-be3a-4615-8121-f40a952d36ff If you listen on Apple Podcasts, go to: https://podcasts.apple.com/us/podcast/obsessed-with-brooke-averick/id1697047751 Find and book a top-rated doctor today. Go to https://Zocdoc.com/OBSESSED and download the Zocdoc app for FREE. Get better sleep now with Blissy and use OBSESSEDPOD to get an additional 30% off at https://blissy.com/OBSESSEDPOD Go to https://Apostrophe.com/OWB and click Get Started, then use code OWB at sign up and you'll get your first visit for only five dollars! Obsessed IG: https://www.instagram.com/obsessedwithbrooke Obsessed TikTok: https://www.tiktok.com/@obsessedwithbrooke TMG Studios YouTube: https://www.youtube.com/tinymeatgang TMG Studios IG: https://www.instagram.com/realtmgstudios/ TMG Studios Twitter: https://twitter.com/realtmgstudios BROOKE https://www.instagram.com/brookeaverick https://twitter.com/ladyefron https://www.tiktok.com/@ladyefron Hosted by Brooke Averick, Created by TMG Studios and Brooke Averick, and Produced by TMG Studios and Brooke Averick. Chapters: 0:00 Girl Please 0:12 Intro 0:39 High in Bed 2:20 Obsessed w/ (Buying) iPads 3:27 Peer Pressure 5:15 Brooke's Near Death Experience 8:37 Brooke & Patrick's Euro Trip 9:49 Vacation Patrick 13:34 Erotic Shrek Readings 15:15 Comfort Zones 16:16 Genius Bar in Bed 16:49 Brittany and Cole Sprouse 20:45 ZocDoc 23:56 The Green Hornet Experience 27:41 Crying at Movies 30:27 Brooke's Best High Experience 31:23 My Best Friend's Wedding 33:24 The Gift 34:54 Feeling High 35:25 Oh, Patrick 36:45 Loving Bridgerton 38:09 Being Annoying 40:04 Reading ACOTAR 41:55 Bridgerton Tropes 45:11 Apostrophe 46:45 Bridgerton Season 3 48:40 Historical Time Periods 49:50 A Little Life 51:12 Obsessed w/ Bridgerton's Benedict 52:40 Baby Reindeer 55:47 Andrew Scott's Audio Erotica 57:17 Life's Major and Minors 1:00:22 Brooke's Brain Fog 1:01:32 Patrick's PJ Set 1:02:02 More Brain Fog 1:03:25 The Johnathan Groff Epiphany 1:07:13 Sexual Bases 1:08:54 Yung Gravy 1:12:37 Earrings 1:13:40 Part 2... Learn more about your ad choices. Visit megaphone.fm/adchoices

Big Al needed some help setting up a new phone.

Sam Kohl and Jon Prosser are back for the first Genius Bar of 2024! They discuss Sam's new video, Jon's Tim Cook documentary and get ready for the lunch of Vision Pro! Thank you to our sponsors!

Andru Edwards, tech aficionado and lover of Vision Pro, joins Jon Prosser and Sam Kohl at the Genius Bar this week to talk wack iPhone 15 colors, Apple buying Disney, and more!

Today is part two of the conversation with Ron Johnson, formerly the Senior Vice President at Apple. He was the lead designer of the Apple retail stores, as well as the Genius Bar and many other things that we take for granted in the experience that Apple successfully created. If you've ever wanted to see behind the curtain about how the Apple transformation was achieved, not by the caricature of Steve Jobs, but by the person himself, the leader, then this conversation is meaningful, it's interesting, and I think you're going to enjoy it. Join my weekly newsletter at GregMcKeown.com/1mw Learn more about my books and courses at GregMcKeown.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Jon Prosser and Sam Kohl embark on a journey to learn about everything from bad iPhone 14 battery life and new iPhone 15 rumors to testicular transplants...this week at the Genius Bar. Support our sponsor! ✏️ Grammarly! Go to https://grammarly.com/GO to download and learn more about GrammarlyGO. Follow Genius Bar Genius Bar on Twitter: https://twitter.com/geniusbarcast Sam on YouTube: https://www.youtube.com/iupdate Jon on YouTube: https://www.youtube.com/user/frontpagetech Sam on X: https://twitter.com/iupdate Jon on X: https://twitter.com/jon_prosser

Have you ever met someone who made a disproportionate impression upon you? You didn't have conventional conversations with them. Instead, it was something more meaningful, even life-changing? Well, in today's episode, part one of a two-part interview with Ron Johnson, Ron describes specific moments and conversations that he had with Steve Jobs. Ron Johnson was formerly the senior Vice president at Apple. He was responsible for the creation of the retail Apple stores, as well as the Genius Bar. If you've ever been to an Apple store, if you've ever been to the Genius Bar, Ron Johnson has impacted your life. But in this episode, we learn about how Steve Jobs impacted his life. By the end of this episode, you'll have insights into that key relationship, but also insights into how to make conversations memorable and build relationships that matter at work or at home. Join my weekly newsletter at GregMcKeown.com/1mw Learn more about my books and courses at GregMcKeown.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Jon Prosser and Sam Kohl arrive in much brighter spirits to the Genius Bar this week with bad news for the iPhone 15, an explanation about the absurd iPhone 2G auctions and the latest on the EU's relentless crusade against Apple. Support our sponsor!

Jon Prosser and Sam Kohl find themselves in a bit of a rut at the Genius Bar this week. With little to no Apple news to talk about, the duo (but mainly Sam) finds themselves acting out in an effort to create any kind of content. Watch now for brief conversations about new iOS 17 emojis, the failure of the Apple Card, iPhone 15, the Nothing Phone 2 and more! Follow Genius Bar Genius Bar on Twitter: https://twitter.com/geniusbarcast Genius Bar on YouTube: https://youtube.com/@geniusbar Sam on YouTube: https://www.youtube.com/iupdate Jon on YouTube: https://www.youtube.com/user/frontpagetech Sam on Twitter: https://twitter.com/iupdate Jon on Twitter: https://twitter.com/jon_prosser

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LAST CHANCE FOR TICKETS! https://geniusbargoesdrk.com John Gruber's show the next day: https://ti.to/daringfireball/the-talk-show-live-from-wwdc-2023 Jon Prosser and Sam Kohl make their LAST attempt to convince everyone that Apple's mixed-reality headset is going to be a big deal in this episode at the Genius Bar! On top of that, they dive into breaking news that multiple new Macs are likely coming at WWDC and share their near-final expectations for the event. Support our sponsors

COME SEE US LIVE! https://geniusbargoesdrk.com MAJOR DROPS this week! Jon and Sam are back to go over some major -- slightly terrifying -- news from Tim Cook and the Gang! Support our sponsor

Today, Mike has an unsatisfying trip to the (un)Genius Bar. Robb deals with a remarkable hungover man. Ted Lasso? Still great. Also, we discuss some casino legends that just may explain a lot… and is that a spider in your pants or are you just glad to see me? Learn more about your ad choices. Visit megaphone.fm/adchoices

Hour 4 of A&G features Clips of the Week, a disturbing glimpse into the future of A-I Jack-n-Joe, a Roseville CA city council meeting goes partial Nazi, Jack's Genius Bar experience and more! See omnystudio.com/listener for privacy information.

Dr Ibram X Kendi, author and MacArthur Genius, plays our game about the Genius Bar at Apple Stores. Joining him are panelists Alonzo Bodden, Josh Gondelman and Amy Dickinson.