Podcast appearances and mentions of Megan Burns

In this episode of The Consumer Finance Podcast, Chris Willis is joined by colleagues Megan Burns, Jason Manning, and Punit Marwaha to explore the arcane world of reverse mortgages. They provide valuable insights about how these unique financial products work, the regulatory landscape, and the litigation hurdles faced by reverse mortgage servicers. Listen to this episode to hear real-life examples highlighting the complexities reverse mortgage servicers may face when dealing with reverse mortgages, including loan origination requirements, the involvement of the U.S. Department of Housing and Urban Development, Federal Housing Administration guidelines, alleged third-party fraud, and the sensitivity around elderly borrowers.

Episode Notes and Resources On this episode of the Ad Victoriam Salesforce Simplified podcast, we're delighted to have as a guest Megan Burns, a Customer & Employee Experience expert, who helps good people deliver great experiences. She stopped by the podcast to talk specifically about AI and how it is being incorporated into B2B customer experiences. Megan Burns' Website
: https://www.megan-burns.com Megan Burns on LinkedIn: https://www.linkedin.com/in/meganburns/

Send us a message! Really!THIS WEEK on the Get More Smarter Podcast it's a special interview-only episode! Where do you get your news? Who do you trust? And are you just a victim of an evil algorithm, or an informed and engaged citizen? Megan Burns is here to talk about the idea of a Newsfluencer, and we ask, does the podcast count? 

Send us a message! Really!This week on the Get More Smarter Podcast, Jason Bane is joined by guest host Megan Burns as we continue to keep you updated on what you need to be watching as the Trump administration floods the zone with nonsense. Gabe Evans may be earning a new nickname, while Lauren Boebert just keeps on doing Lauren Boebert things. We'll also discuss the good and the bad in the state legislature; and we've got more “groans” as Colorado Republicans continue playing silly games.

This week on The Modern Customer Podcast, Megan Burns—a Fortune 500 advisor and keynote speaker with over 20 years of experience—joins me to share how she's helped companies like Microsoft, Dow, Workday, FedEx, Akamai, DHL, Verizon, and AT&T build customer-centric cultures and deliver exceptional experiences at scale. Megan dives into the foundational role of trust in customer experience—and why it's essential for building lasting relationships. She shares actionable strategies for simplifying complexity, breaking down silos, and fostering trust across organizations. Megan also explains how companies can tackle the operational challenges that come with growth and align their teams to better meet customer needs.  From measuring trust through transparency and reliability to creating a culture that prioritizes connection, this conversation is packed with practical insights. 

pWotD Episode 2780: 28 Days Later Welcome to Popular Wiki of the Day, spotlighting Wikipedia's most visited pages, giving you a peek into what the world is curious about today.With 221,199 views on Wednesday, 11 December 2024 our article of the day is 28 Days Later.28 Days Later is a 2002 British post-apocalyptic horror film directed by Danny Boyle and written by Alex Garland. It stars Cillian Murphy as a bicycle courier who awakens from a coma to discover the accidental release of a highly contagious, aggression-inducing virus has caused the breakdown of society. Naomie Harris, Christopher Eccleston, Megan Burns, and Brendan Gleeson appear in supporting roles.Garland took inspiration from George A. Romero's Night of the Living Dead film series and John Wyndham's 1951 novel The Day of the Triffids. Filming took place in various locations in the United Kingdom in 2001. The crew filmed for brief periods during early mornings and temporarily closed streets to capture recognisable and typically busy areas when they were deserted. John Murphy composed an original soundtrack for the film, with other instrumental songs by Brian Eno, Godspeed You! Black Emperor and other artists also being featured.28 Days Later was released on 1 November 2002 to critical acclaim and financial success. Grossing more than $82.7 million worldwide on its modest budget of $8 million, it became one of the most profitable horror films of 2002. Reviewers praised Boyle's direction, the cast's performances, Garland's screenplay, the atmosphere and soundtrack. Despite Boyle not considering it a zombie film, 28 Days Later is credited with reinvigorating the zombie genre of horror film and influencing a revival in the genre a decade after its release, with its fast-running infected and character-driven drama. Since its release, it has been featured in several "best-of" film lists and maintained a following, particularly amid the COVID-19 pandemic in the 2020s.The film's success launched its titular film series, including 28 Weeks Later (2007), and 28 Years Later which is scheduled for release in 2025. Additional sequels are currently in development, while a graphic novel titled 28 Days Later: The Aftermath, and the 2009—2011 comic book series 28 Days Later also expanded the series into other media.This recording reflects the Wikipedia text as of 01:50 UTC on Thursday, 12 December 2024.For the full current version of the article, see 28 Days Later on Wikipedia.This podcast uses content from Wikipedia under the Creative Commons Attribution-ShareAlike License.Visit our archives at wikioftheday.com and subscribe to stay updated on new episodes.Follow us on Mastodon at @wikioftheday@masto.ai.Also check out Curmudgeon's Corner, a current events podcast.Until next time, I'm standard Emma.

It's not easy changing people's minds. But we're approaching a season in which customer experience professionals are working hard to convince executives and peers on the value of adopting a customer-centric mindset. WE as CX pros know the value of our efforts, but sometimes we have to convince others of its advantages. And sometimes data isn't enough. We have to balance the data with storytelling to build confidence in others about the value of customer experience. Troy Powell hosts with guests Pat Gibbons, SVP at Walker, and Megan Burns, a customer experience expert, author, and keynote speaker. Find a transcript for this episode on the show notes page: https://cxleaderpodcast.com/the-cx-conundrum-of-changing-minds/ Learn more about Megan at https://megan-burns.com/ Download Walker's Storytelling Workbook at https://walkerinfo.com/cxleader/cx-storytelling-workbook/ Listen to more podcasts at https://cxleaderpodcast.com/ Learn more about Walker at https://walkerinfo.com/ 

The Science of Sticky Ideas: Crafting Memorable CX Strategies   We revealed some powerful insights from "Made to Stick" by Chip and Dan Heath on my latest podcast episode with Megan Burns!  We explored why some ideas thrive while others fade away, and how leaders can apply these principles to make a lasting impact.   From the death of traditional buttered “movie theater popcorn” to flip the pyramid when making your point, this episode is loaded with practical insights to help you tell stories that stick.   In this episode:  

It is not easier than ever to create great customer experiences. The debate continues! Megan Burns shares a compelling reason why it's not easier than ever to create great customer experiences.My LinkedIn Learning Course: How To Create Great Customer Experiences, goes into more detail on how to overcome the long odds against delivering great experiences.Find me on LinkedInThanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

In the last episode, Megan Burns and I talk about the Hedonic Treadmill . It is a problem that looms ove customer experience improvement efforts. What do you do? Improve the experience, only to have that improvement raise expectations for customers as they adapt to the new normal? Well, in this episode, I go describe two ways of improving customer experiences that will not activate the Hedonic Treadmill. You first set clearer expectations for the experience to come, and meet the expectations you have set. Rather than customers expecting you to raise the bar, they expect you to fulfill your promises. That's a great experience.Second, empower and enable employees to deliver surprise and delight moments at scale. Human-powered moments feel more authentic and of-the-moment, and therefore something that they are less likely to adapt to and expect every time. My LinkedIn Learning Course: How To Create Great Customer Experiences, goes into more detail on how to do this.Find me on LinkedInThanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

Maybe the drop in customer experience scores is simply down to customers expecting more. In this episode of the CX Patterns podcast, Megan Burns rejoins to discuss why we are seeing a drop in customer experience scores, and she is not ready to chalk it up simply to companies doing the wrong things to improve customer experiences. During the episode, I talk about some of the non-linear ways to design great experiences that can push back against the Hedonic Treadmill effect that Megan highlights. My LinkedIn Learning Course: How To Create Great Customer Experiences, goes into more detail on how to do this.Find me on LinkedInThanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

Megan Burns is a seasoned expert in the field of Customer Experience and the Founder of Experience Enterprises.  With a background as a software engineer, Megan brings a unique perspective to CX, focusing on the intersection of technology, human behavior, and business strategy. Her expertise lies in helping organizations navigate the complexities of customer-centric transformations. During her tenure at Forrester, Megan led a dynamic team and served as an influential CX analyst. Her work extended beyond traditional consulting, delving into the psychology of pricing and the intricate aspects of customer satisfaction. She has a keen understanding of the challenges companies face when implementing CX initiatives and is known for her insights into activating organizations around CX. Megan is the creator of the CX Frontiers Book Club, where she explores innovative concepts such as being a "catalyst" for CX success.  Recognized for her thought leadership, she frequently shares her knowledge through speaking engagements and workshops, focusing on practical strategies to overcome activation challenges in the world of CX. With a passion for helping organizations move beyond mere buy-in to active participation in CX initiatives, Megan Burns continues to make significant contributions to the field, inspiring change and fostering a deeper understanding of the human elements within customer experiences.  Key Takeaways 1. Understanding the Multifaceted Nature of Customer Experience: The need to view customer experience as a multifaceted discipline that extends beyond mere transactions.  2. Choosing the Right Approach to CX Initiatives: Megan provides insights into the various approaches companies can take when embarking on CX initiatives.  3. Navigating the Activation Challenge in CX: Megan defines activation as the hurdle of getting individuals within an organization to take tangible actions based on their acknowledgment of the importance of CX. Techniques such as engineering epiphanies, facilitating first steps, and providing social proof are discussed as strategies to overcome the activation challenge. 4. Becoming a Catalyst for CX Success: The emphasis is on subtle yet impactful methods like engineering epiphanies, facilitating initial steps, and offering social proof to drive meaningful CX transformations. Timestamps [00:02:15] Megan Burns introduces the nuanced nature of customer experience, emphasizing the psychological aspects of pricing and the value of time in the overall cost calculation. [00:10:45] Exploring the challenges organizations face when selecting consultants for CX initiatives.  The importance of distinguishing between consultancies that "do it for you" versus those that "do it with you." [00:19:30] Megan delves into the activation challenge in CX, highlighting the difficulty of moving individuals within organizations from acknowledging the importance of CX to taking tangible actions.   [00:27:15] Discussing the intricacies of working with technology, governance, standards, and feedback mechanisms in CX initiatives.  [00:37:45] Megan discusses behind-the-scenes strategies for creating opportunities and exposing individuals to CX initiatives without imposing them, fostering a smoother organizational transition. Quotes 1. "Activation is the challenge of turning the unanimous agreement on the importance of Customer Experience into meaningful action." 2. "Successful CX leaders are catalysts, reorienting things to make the reaction toward customer-centricity go faster." 3. "Facilitating first steps is crucial; sometimes you have to guide people in doing customer-centric actions the first time." 4. "Social proof is powerful; people are more willing to embrace change if they see others, especially influential figures, are doing it too." Connect with Megan LinkedIn - https://www.linkedin.com/in/meganburns/  Website - https://megan-burns.com/  X - https://twitter.com/MeganBurnsCX 

You know we ~love~ a theme month here at Spooky Tuesday, but TBH we sort of stumbled on Novembleak on accident. Horror movies aren't exactly cheery as a genre, but our lineup this month has been particularly… well, bleak, and 28 Days Later (2002) is no different. With some scenes that look a little *too* familiar now that we've experienced a pandemic of our own, this not-actually-a-zombie flick features Cillian Murphy (and his dick) at what may or may not be the end of the world. Thankfully, he's not actually alone — but not all company is good company. On our newest episode, we're talking about pop culture connections, product placements, and all the alternate endings.References:https://collider.com/28-days-later-zombie-movie/https://www.inverse.com/entertainment/28-days-later-oral-history-danny-boyle-alex-garlandhttps://screenrant.com/28-days-later-danny-boyle-zombie-movie-interesting-facts/#poor-quality-on-purposehttps://www.looper.com/1327528/untold-truth-28-days-later/https://www.ranker.com/list/28-days-later-behind-the-scenes-trivia-details/linda-meyershttps://www.youtube.com/watch?v=KQ6zr6kCPj8&ab_channel=LMFAOVEVO https://screenrant.com/walking-dead-28-days-later-same-opening-rick-jim-explained/ Alternate Endings: https://youtu.be/CyoKyVM_nW0?si=rCEGTrhvoeRDZibF

Here's a situation you might have heard about, or even experienced: you're ready to get going on this CX “thing” – you're going to revolutionize your company. But you don't quite have executive buy-in, or you've got the buy-in but you just can't get people to do what needs to be done. It's a common problem with companies new to customer experience. Host Steve Walker welcomes back Megan Burns, CX pioneer, keynoter, and advisor, for a discussion on how to active customer experience in your organization. Download Megan's Project Pyramid Worksheet: http://megan-burns.com/cxprojectpyramid  Learn more about Megan at https://megan-burns.com/ Listen to more episodes at https://cxleaderpodcast.com/ Learn more about Walker at https://walkerinfo.com/ 

Listen to us as we discuss the 2002 film 28 Days Later. If you would like to give us feedback on how were doing follow us at:⁠ https://beacons.ai/senornerdpodcast⁠⁠ https://www.instagram.com/senornerdpodcast/ ⁠@senornerdpod on Twitter 28 Days Later is a 2002 British post-apocalyptic horror film directed by Danny Boyle and written by Alex Garland. It stars Cillian Murphy as a bicycle courier who awakens from a coma to discover the accidental release of a highly contagious, aggression-inducing virus has caused the breakdown of society. Naomie Harris, Christopher Eccleston, Megan Burns, and Brendan Gleeson appear in supporting roles.Garland took inspiration from George A. Romero's Night of the Living Dead film series and John Wyndham's 1951 novel The Day of the Triffids for the film's post-apocalyptic story. Filming took place in various locations in the United Kingdom in 2001. The crew filmed for brief periods during early mornings and temporarily closed streets to capture recognisable and typically busy areas when they were deserted. John Murphy composed an original soundtrack for the film, with other instrumental songs by Brian Eno, Godspeed You! Black Emperor and other artists also being featured.28 Days Later was released on 1 November 2002 to critical acclaim and financial success. Grossing more than $82.7 million worldwide on its modest budget of $8 million, it became one of the most profitable horror films of 2002. Reviewers praised Boyle's direction, the cast's performances, Garland's screenplay, the atmosphere and soundtrack. Despite Boyle not considering it a zombie film, 28 Days Later is credited with reinvigorating the zombie genre of horror film and influencing a revival in the decade after its release, with its fast-running infected and character-driven drama.[3][4] Since its release, it has been featured in several "best-of" film lists and maintained a following, particularly amid the COVID-19 pandemic in the 2020s.The film was followed by 2007 sequel 28 Weeks Later, a 2007 graphic novel titled 28 Days Later: The Aftermath, which expands on the timeline of the outbreak, and a 2009 to 2011 comic book series titled 28 Days Later.PlotA highly contagious, aggression-inducing virus called the "rage virus" is unleashed in Great Britain after an infected chimpanzee is freed from its cage in a laboratory in Cambridge by a group of eco-terrorists. Within seconds of exposure after freeing the enraged chimp, one of the terrorists succumbs to the virus and immediately infects another. Over the following hours and days, it spreads rapidly and becomes an epidemic, resulting in total societal collapse.

When did customer experience come into existence? If you've listened to this show for a while, you'll know there was no definitive “big bang” event for CX. It evolved from various other disciplines into the “ethos” of customer centricity that it is today. And there's no stopping it – customer experience is here to stay, and we can't wait to see what's in store for the future. Host Steve Walker welcomes back Megan Burns, a world-renowned author, keynoter, and CX expert, for a discussion on the past, present, and future of customer experience.  Learn more about Megan at https://megan-burns.com/  Listen to more episodes at https://cxleaderpodcast.com/ Learn more about Walker at https://walkerinfo.com/ 

Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.Full TranscriptHi, everyone. Another loose threads, missing threads mini episode from the CX patterns podcast with Sam Stern. This week, I wanted to circle back on two things from last week's episode with Megan Burns. The episode was CX transformation needs employee activation. First a loose thread. I had a suspicion I was misattributing the quote to mark Twain when it was someone else's. And it turns out it was right to doubt myself. It was actually Jonathan swift famous satirist and author of Gulliver's travels among other books, who said you can't reason someone out of a position they didn't reason themselves into. As a reminder of the context, Megan and I were talking about the fallacy of CX teams to try to convince their colleagues of the value of CX by using data to demonstrate its impact. Look, this is a misstep I'm guilty of myself. So not throwing stones here. Uh, but it is important to bear in mind that your colleagues who are reticent or skeptical of CX don't feel that way because they have carefully considered all the data and decided after much reflection that customer experience just isn't worth it. No. If they've even thought about it at all, And many haven't, they have not given customer experience an in depth evaluation. Count on that. Now a missing thread. Megan and I perhaps didn't quite emphasize how much activation is an ongoing project. Not a one-off. Look, we didn't say it was easy far from it, but I also want to be clear that once you start focusing on employee activation, You should know that it is now a longterm part of your CX transformation efforts. It's worth it to get to a point where all employees across your company can make the right contributions to delivering great customer experience. You have to activate them. And then you have to empower enable and inspire them on a continuous basis. Uh, activation. Is the start and then don't stop. That's it for now, I'll be back with a full episode next week, excited to share a conversation with another former Forrester colleague. And Hey, if you're wondering if this podcast is just an excuse to have in-depth conversations with smart people, about my favorite topic, customer experience. Well, trust your instincts, Talk to you soon. And if you're enjoying the podcast would be very appreciative if you shared it with someone, you know, who you think might like it as well. Thanks. Bye. Hosted on Acast. See acast.com/privacy for more information.

“Scale creates problems that empathy alone can't solve”Megan Burns unlocks the key to how leaders can differentiate their brands based on the experiences they deliver to customers on this episode of The Delighted Customers Podcast.She ought to know...she spent more than 10 years as vice president principal analyst at Forrester Research where she developed ground-breaking research on how brands like Amazon, Apple, Starbucks, and Salesforce deliver great customer experiences at scale in the face of constant social and technological never-ending disruption.In this episode we discuss the underlying problems leaders need to solve and why so many companies miss the target, plus:What's the biggest challenge delivering an outstanding experience today?Why leaders should think about themselves as being in the experience delivery business Understanding the shift from “Pay Attention” to “Believe” to “Care”Why getting key stakeholders to care isn't enoughThe Activation Challenge: Why is it critical to customer loyaltyWhy making the business case is not the entire solutionMeet MeganMegan Burns is a customer experience strategist, author, and keynote speaker who helps companies build world-class customer experience programs that accelerate growth and drive strategic advantage. A former Vice President at Forrester Research, Megan has advised hundreds of corporations over her 20+ year career, including Microsoft, Workday, Akamai, FedEx, Verizon, and AT&T. As the architect of two of the industry's most well-known frameworks - the Customer Experience Index and the Outside In Maturity Model - Megan is considered one of the world's foremost experts on leading experience transformation at scale. Her insights have been featured in dozens of publications like the Wall Street Journal, Inc. Magazine, AdAge, and CNBC, and Megan is a popular speaker at events like the Wall Street Journal's Experience Management Forum, CXPA Leaders Advance, the Chief Experience Officer Summit, and the Qualtrics X4 Summit. As a CX pioneer, Megan is regularly invited to judge industry awards like the CXPA Innovation Awards and World Customer Centricity Awards and to appear on popular podcasts like Voices of CX and CX Luminaries. After interviewing Megan, one host said: "I've never seen anyone with customer experience so deeply in their blood."Subscribe to The Delighted Customer Podcast so you don't miss an episode: https://www.empoweredcx.com/podcast Subscribe to The Delighted Customer Newsletter for practical tips and insights: https://www.empoweredcx.com/delightedcustomersnewsletter

Ambiguity is the enemy of action. Countless customer experience transformations have been killed by ambiguity. CX teams must devote time and attention to galvanizing all employees to contribute to a CX Transformation. But how do you do that? ActivationThat's the term my guest in this week's Edition of the CX Patterns Podcast, Megan Burns, gives to the process of clarifying, specifying, and motivating that must happen for all employees to get on board with a CX transformation."You cannot reason a person out of a position he did not reason himself into in the first place" - not a Mark Twain quote, no matter what I said in the episode...Resources:The Project PyramidMegan Burns on LinkedInMegan Burns The CompanyCheck out the CX Patterns Newsletter for a complete transcript of every full podcast episode (Loose Threads / Mini Threads transcripts are included in the show notes)Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

We sat down with Kayla to explore how being a courageous leader doesn't have to mean you look and sound a certain way, and how true leadership is about being vulnerable. They spoke to us about overcoming people's initial perceptions, and how young people everywhere can get involved as a leader in the third sector. Tune to this episode, and visit our website to see other instalments in our Courageous Leadership series. 

28 Days Later is a 2002 British post-apocalyptic horror film directed by Danny Boyle and written by Alex Garland. It stars Cillian Murphy as a bicycle courier who awakens from a coma to discover the aftermath of an accidental release of a highly contagious, aggression-inducing virus that has caused the breakdown of society. Naomie Harris, Christopher Eccleston, Megan Burns, and Brendan Gleeson appear in supporting roles. If you have anything to add to the discussion, please don't hesitate to do so by reaching out to us on social media @TheFilmFlamers, or call our hotline and leave us a message at 972-666-7733!            Watch 28 Days Later: https://amzn.to/3YBoJfm         Out this Month: Week 1: Shooting the Flames Week 2: 28 Days Later Week 3: 28 Weeks Later Patreon: Bonus Episode!     Coming in March 2023: Troma Film Month!      Get in Touch:  Support us on Patreon: https://www.patreon.com/TheFilmFlamers  Visit our Store: https://teespring.com/stores/thefilmflamers  Twitter: https://twitter.com/TheFilmFlamers  TikTok: https://www.tiktok.com/@thefilmflamers  Facebook: https://www.facebook.com/TheFilmFlamers/ Letterboxd: https://letterboxd.com/thefilmflamers/ Our Website: https://www.filmflamers.com  Call our Hotline: 972-666-7733     Our Patrons: #ExiledTexan Ashlie Thornbury BarbieDolly BattleBurrito Benjamin Gonzalez Bennett Hunter Brandon Anderson BreakfastChainsawMassacre CenobiteBetty Christopher N Dan Alvarez daveisruff Erica Huff Gia-Ranita Pitt Gillian Murtagh GlazedDonut GWilliamNYC Iain Turner James Aumann Jessica E Kimberly McGuirk-Klinetobe Kyle Kavanagh Lisa Libby Loch Hightower Matthew McHenry McKenna Hirschmann Mimi Hunter Nicole McDaniel Nikki (phillyenginerd) Orion Yannotti Penelope Nelson Quel Parish random dude Richard Pringle Robert B. Robert E Sean Homrig Senor Sombra Walstrich   Sweet dreams...      "Welcome to Horrorland" by Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License http://creativecommons.org/licenses/by/3.0/ Includes music by Karl Casey @ White Bat Audio

It's a good day when Cillian Murphy is back on the pod! We're closing out the spookiest time of the year with 28 Days Later. Danny Boyle's horror classic redefined zombies for the new millennium and cemented itself in the hall of horror greats by doing so. Cillian Murphy stars as Jim, a man who wakes up from a coma only to find London ravaged by a zombie-like rage infection. 28 Days Later also stars Naomie Harris, Brendan Gleeson, Christopher Eccleston, and Megan Burns. Have a very happy Halloween, mates!   By the way, this will be our last episode for a while (or maybe ever). Thank you so much to everyone who listened and watched some fun movies with us this past year! It really means a lot!! - Love, Dan + Jess + Avery   Follow us on Instagram: @movienightmates Follow us on Twitter: @movienightm8s Subscribe to our YouTube Channel: https://www.youtube.com/channel/UCEIgHirQmwoK4EW1DRwyRRA   Watch 28 Days Later here: HBO Max (Free w/ subscription) Vudu Amazon   Theme: Hope is Not Lost (https://freemusicarchive.org/music/jim-hall/synth-kid-elsewhere/hope-is-not-lost) by Jim Hall (https://freemusicarchive.org/music/jim-hall). This work is licensed under a Creative Commons Attribution 4.0 License (https://creativecommons.org/licenses/by/4.0/). Changes were made to the original work to shorten it and lower its original volume.

This week, the guys talk about Danny Boyle again with his zombie classic 28 Days Later. How much of an influence did this have on the new wave of zombie movies in the 21st century? Does the film accurately portray virus outbreaks and how they start or does it fall short scientifically? Which of the MANY endings are the best? All that and more in this week's episode!   Next week: we go to outer space! Questions? Comments? Suggestions? You can always shoot us an e-mail at forscreenandcountry@gmail.com   Full List: https://www.empireonline.com/movies/features/best-british-films/ Facebook: https://www.facebook.com/forscreenandcountry Twitter: https://www.twitter.com/fsacpod Our logo was designed by the wonderful Mariah Lirette (https://instagram.com/its.mariah.xo) 28 Days Later... stars Cillian Murphy, Naomie Harris, Brendan Gleeson, Megan Burns, Stuart McQuarrie and Christopher Eccleston; directed by Danny Boyle. Is It Streaming? USA: HBO Max and available to rent Canada: Disney+ and available to rent UK: Disney+, Virgin TV Go and available to rent Learn more about your ad choices. Visit megaphone.fm/adchoices

The Summer Of The Dead rages on! Welcome Back Radical Ones! Ryan & Rob are chatting about a "zombie" film that has not only fans divided, but even writer Alex Garland and director Danny Boyle! It's 2002's "28 Days Later!" "28 Days Later is a 2002 British post-apocalyptic horror film directed by Danny Boyle and written by Alex Garland. It stars Cillian Murphy as a bicycle courier who awakens from a coma to discover the accidental release of a highly contagious, aggression-inducing virus has caused the breakdown of society. Naomie Harris, Christopher Eccleston, Megan Burns, and Brendan Gleeson appear in supporting roles." Rob's Instagram: Geekyrob & Fear Bias Please Like

In this episode Mark talks about one of his favourite films: the 2002 British post-apocalyptic horror drama film "28 Days Later' directed by Danny Boyle and written by Alex Garland. The film stars Cillian Murphy as Jim, who wakes up in hospital after being in a coma for a month following an accident - who discovers that society has broken down following the accidental release of a highly contagious virus. The plot of the film revolves around Jim struggling to survive along with other uninfected survivors and evade those infected with the "Rage" virus - which instantly turns people into violent, mindless, zombie-like killing-machines. The film also stars Naomie Harris, Christopher Eccleston, Megan Burns and Brendan Gleeson. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/markthepoet/message

Episode Notes: On this episode of “Salesforce Simplified,” our guest is Megan Burns, a Customer and Employee Experience expert, who helps good people deliver great experiences. Our discussion specifically focuses on creating world-class B2B customer experiences. Visit Megan Burns' Website: https://www.megan-burns.com. Learn about B2B Commerce Cloud: https://bit.ly/3dJ6nDD.

In this week's episode Megan explains what Cryptocurrency is, its benefits, how it is used in activist movements around the world and what we can expect from crypto in the future.

In this episode, we hear from Megan Burns and Kenna Miller as they discuss the new LAPUx learning platform. What is LAPUx and what does the future hold? What can you expect from our courses? Why did we create LAPUx and who is it for? Listen to find out more. Visit x.lapu.edu to view our course offerings.   This is what learning feels like!   Transcript

Neal and Paul are thrilled to welcome back to the podcast the brilliant Megan Burns. Listeners to the podcast will remember that Megan was a guest on the podcast earlier in the year to share some brief insights on her keynote speech at the AMA Ignite conference. Now, she is back and ready to share again!   In today's episode, Megan discusses how companies "can suck less", and, with a degree of clarity rarely heard, explains the stages of CX that she has witnessed since 2006. Megan explains why in today's CX world, it's important for companies to "major in experience, minor in products" (sounds counterintuitive, right?), aim to be consistently good and strategically excellent and, how, when done correctly, customers cannot tell the difference between real-life agents and AI.   Strap yourself in for a thrilling, insightful and, emotive listen.

28 Days Later is a 2002 British post-apocalyptic horror drama film directed by Danny Boyle, written by Alex Garland, and starring Cillian Murphy, Naomie Harris, Christopher Eccleston, Megan Burns and Brendan Gleeson. The plot depicts the breakdown of society following the accidental release of a highly contagious virus and focuses upon the struggle of four survivors to cope with the destruction of the life they once knew while evading those infected by the virus. Too Scary is a podcast about movies that are too scary. This episode is hosted by Mark Carter and features special guests Melissa & Jarrett from the Wild Pretty Things podcast.

Megan Burns is one of the world's leading experts on customer experience and culture change. She advises leaders and organizations on how to use the science of human behavior to embed world-class customer experience (CX) practices into operations, IT, customer service, and sales so an exceptional experience becomes the everyday norm. Megan's insights into customer and employee experience come from 20 years of research and consulting. Prior to launching Experience Enterprises, she spent more than 10 years as vice president principal analyst at Forrester Research developing where she developed ground-breaking research on how brands like Amazon, Apple, Starbucks, and Salesforce deliver great customer experiences at scale in the face of constant social and technological never-ending disruption. She is the author of more than 75 research reports on topics such as measurement, the business value of CX, executive engagement, change management, and how emotion drives customer loyalty. As a speaker and consultant, Megan has worked with teams of all shapes and sizes on the journey to experience-driven growth. Her client list includes more than half of the Fortune 50 and spans diverse industries like financial services, healthcare, tech, telecom, manufacturing, retail, and the non-profit sector. Some of the world's biggest companies such as Verizon, FedEx, and Akamai have tapped Megan as their guide to experience transformation. Follow Megan Burns on LinkedIn Follow Megan Burns on Twitter @meganburnscx Follow Megan Burns on Instagram @MeganBurnsCX Check out her site at www.megan-burns.com Follow Worthix on LinkedIn Follow Worthix on Twitter: @worthix Follow Mary Drumond on LinkedIn Follow Mary Drumond on Twitter: @drumondmary The Voices of CX Podcast is a podcast that covers all things business strategies, customer decision insight, empathetic leadership practices, and tips for sustainable profitability. With a little bit of geeking out on behavioral science, A.I. and other innovation sprinkled in here and there. The guests span multiple industries, but all of them have years of experience to bring to the table.

Fireside Chats without the fires is extremely proud to be able to support AMA Ignite conference. In a limited series of podcasts, the team and keynote speakers from the conference share their CX expertise and give a little taste of what they will be talking about. On our last episode for this feature, please welcome Megan Burns!

Megan's back and this time with Farra! This week we dive into the Georgia Election Law and try to make sense of the new rules and the conversations around the bill. We look into the controversy around reduced dropboxes and the new rules around handing out water at election sites. Be sure to check out this week's show notes on ASMPODCAST.COM to see all our resources!

The founders understood the importance of the press. So much so that they made sure to list it as a freedom protected even outside the regular freedom of speech. But the fourth estate is falling as trust in the news seems to be disappearing in the age of instant news. This week we have Megan Burns on to talk about Journalism and the current state of reporting in the United States. We dive into what questions you should ask when reading a story and how to determine a good source of reporting. We also talk about the COVID 19 vaccines and Megan shares her experience with the vaccine and her side effects. 

​In this episode, Arianna McBurney and Megan Burns talk to Professor Daithi Mac Sithigh about the contact tracing apps in the UK. Professor Mac Sithigh discusses the implication for data privacy law, whether we should be concerned about data breaches, and what his ideal contact tracing app would look like. Professor Daithi Mac Sithigh is a professor of Law and Innovation at Queen's University Belfast. His research interests are in law and technology, with recent work addressing audiovisual media law, legal issues in the creative industries, the 'sharing economy', and data privacy issues. Further details are available here: https://pure.qub.ac.uk/en/persons/daith%C3%AD-mac-s%C3%ADthigh

​Arianna McBurney and Megan Burns talk to Professor Daithi Mac Sithigh about the contact tracing apps in the UK and their implications for data privacy law.

This recording is a gift from Becky Kiser and Online Women’s Bible Study. If you’d like to get even more out of this Advent season, join OWBS at onlinewomensbiblestudy.com. Also, if you’d like the printed version of the He Is: Attributes of God Advent Study, simply search “He Is by Becky Kiser” on Amazon, or get it here: amazon.com/He-Advent-Study-Attributes-God/dp/1732850216

lovethylawyer.comA transcript of this podcast is easily available at lovethylawyer.com.Go to https://www.lovethylawyer.com/blog for transcripts. In collaboration with the Alameda County Bar Association, Love Thy Lawyer presents an interview with: Megan Burnshttps://www.bonjourandthorman.com/our-attorneys/megan-burns/ Megan Burns is an attorney at Bonjour, Thorman, Burns & Dahm and helps clients address Criminal Defense legal issues. She also assists clients regarding Personal Injury - General: Plaintiff issues.Super Lawyers is a designation of top-rated practicing attorneys selected through extensive evaluation. She was awarded this distinction for 2018 - 2020.Megan Burns graduated in 2004 from Lewis & Clark Law School.Megan Burns was admitted to practice law in 2004. She represents clients in the Pleasanton area. Alameda County Bar Association The Alameda County Bar Association (ACBA) is a professional membership association for lawyers and other members of the legal profession. The ACBA provides access to ongoing legal education; and promotes diversity and civil rights in the Alameda County legal community. Our mission is to promote excellence in the legal profession and to facilitate equal access to justice. Louis Goodman www.louisgoodman.com louisgoodman2010@gmail.com 510.582.9090 Special thanks to ACBA staff and members: Cailin Dahlin, Saeed Randle, Hadassah Hayashi, Vincent Tong and Jason Leong. (https://www.acbanet.org/) Musical theme by Joel Katz, Seaside Recording, Maui Technical support: Bryan Matheson, Skyline Studios, Oakland We'd love to hear from you. Send us an email at louisgoodman2010@gmail.com. Please subscribe and listen. Then tell us who you want to hear and what areas of interest you’d like us to cover. Please rate us and review us on Apple Podcasts.

Special guest Megan Burns joins Michelle and Kallie to talk propaganda, CIA influence in the poetry world, and Kurt Vonnegut's anti-communist agenda.

How you treat customers has always affected the bottom line. These days, a good customer experience is more important than ever. It is also harder. Megan Burns shares tips, tricks, and best practices to help you create the seamless, personal, digital experience your customers crave.

Our first official episode! Today we are joined by Megan Burns, Founder and CEO of Experience Enterprises, about making big companies “less annoying”, customer anxiety and creating empathetic customer service organizations. Megan is on Twitter @MeganBurnsCX Highland is a digital experience agency with a fierce commitment to keeping people at the center of our work. Connect with us: Website LinkedIn Twitter

Megan Burns has been involved in analyzing organizational efforts to create better customer experiences for over 20 years. From her early days at Forrester, to now with her own consultancy called Experience Enterprises, Megan knows how to approach an experience ecosystem, and importantly how to help organizations change to reach their experience goals. In 2014, she developed the Customer Experience Index to guide organizations across many industry benchmark and improve their own customer experiences. But more than that, Megan helps organizations transform their cultures to put both customers and employees at the center of their missions.In this episode Megan talks about how a self-proclaimed ‘word nerd’ gets organizations to understand how words and terms can drive the wrong messages without even knowing it. We also explore how the human brain is the ultimate legacy technology, as well as how to upgrade your brain without it crashing. Finally, we talk about how companies are in an ‘experience race,’ and how many should stand down to focus on what customers and employees actually want.Overall, it is about identifying those Moments of Change™, and how organization can put themselves in a position to take advantage of them to create better experiences.Megan Burns on LinkedIn - https://www.linkedin.com/in/meganburns/Experience Enterprises - http://www.experienceenterprises.com Intro Music - The Tall Pines - “The Key”Ending Music - Ketsa - ”Dreaming Days”

- 2002 - Directed by Danny Boyle, Starring Cillian Murphy, Naomie Harris, Megan Burns, and Brendan Gleeson. Calum, Scott, and Des manage to turn this “Rage” filled hellscape into a pointiant conversation without chopping an arm off, We Are That Good!!!  “I'm Mark. This is Selena. Ok, Jim. I've got some bad news.” Listen, Like, Subscribe!

In this edition of Selah Talks, Tiff invites Megan Burns into the studio to talk about adoption, parenting, AND angelic visitations. Don't miss it!

In this episode of the CXChronicles Podcast Adrian chats through his recent experiences joining the Comcast CX Technology Day 2019 in Philadelphia, PA. Adrian joined an incredible group of CX thought leaders, authors, podcasters and business owners including; Jay Baer, Dan Gingiss, Geno Church, Mitch Joel, Mike Wittenstein, Jackie Hubba, Colin Shaw, Kerry Bodine, Natalie Petouhoff, Marsha Collier, Megan Burns, Steve Walker, Chris Penn, Steve Shapior, Clay Hebert and Jim Tincher. In this CXWeekly update you will learn about how a massive company like Comcast thinks about building, scaling and managing their massive CX and customer service team. We get into the weeds on CX technology, social media care, telecommunication technology updates + how the CX executive team Comcast is planning for their future. Listen to the CXChronicles Podcast today to listen and learn from amazing customer focused business leaders! Support the show (https://cxchronicles.com/)

This episode features the work of Megan Burns. In this episode, Megan details the design history of the icepick and its murderous consequences. CW: This episode discusses some tough ideas like murder and death.

This episode of PodClass features an audio narrative from Senior Public Relations Major Megan Burns. This piece was a part of Megan's Senior thesis. It focuses on the experience of her mother, herself, and her family during a tough transition.

“Human beings are notorious for wanting multiple conflicting things,” says Megan Burns, setting the tone of this episode of *The Resonance Test*: thoughtful, empathic, honest. One of the founding mothers of experience management, Burns honed her thinking at Forrester Research, producing more than 75 reports. Today Burns is the CEO of Experience Enterprises, but she hasn't strayed a millimeter from the nuances of CX. “Is making it easy for someone who is trying to curb their spending habits to buy $400 worth of shoes at 3:00 in the morning from their bed from their phone… is that really meeting the customer's ‘needs'? Probably not.” We're thrilled to have Megan Burns Experience on the podcast. In this winning chinwag with our Toby Bottorf (no CX slouch himself,) these two parse the “E”s with warmth and intelligence. Of course, one listen won't probably be enough—“Our conscious brains only notice about 40 pieces of the 11 million pieces of information we take in at any moment,” says Burns—but give it a shot. You can always re-experience it by hitting the play button. Host: Pete Chapin Editor: Kyp Pilalas Producer: Ken Gordon

We invite Megan Burns into the studio this week to discuss adoption, she and her husband Wade's testimony, and her passion around supporting moms and parenting orphans, and children in need,

Basic Programming ( Lavender Ink, 2018), the latest collection by Megan Burns, is an exercise in balance. Between grief and healing. Between humanness and technology. Between examination and acceptance. Building from her brother's death and journeying through her grieving process, Burns guides readers into her heart and back out the other side, all of us changed and inquisitive after learning just what it means to be who we are both as people and programs.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Basic Programming ( Lavender Ink, 2018), the latest collection by Megan Burns, is an exercise in balance. Between grief and healing. Between humanness and technology. Between examination and acceptance. Building from her brother's death and journeying through her grieving process, Burns guides readers into her heart and back out the other side, all of us changed and inquisitive after learning just what it means to be who we are both as people and programs.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Basic Programming ( Lavender Ink, 2018), the latest collection by Megan Burns, is an exercise in balance. Between grief and healing. Between humanness and technology. Between examination and acceptance. Building from her brother's death and journeying through her grieving process, Burns guides readers into her heart and back out the other side, all of us changed and inquisitive after learning just what it means to be who we are both as people and programs.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Megan Burns gives an update on the opening of her new poetry-centric project-- The Dragonfly: Poetry and Performance Ritual Space located on St. Claude. More information about the space can be found here: https://www.noladragonfly.com/ Originally aired on November 15th 2018.

Now that Beer a Hole is starting to become a somewhat legit operation, branding and marketing expert Megan Burns stops by to teach the boys how to grow a brand.. Also we'll hear about private jets, Beer a Hole arrest records and count down the coolest father figures on the PGA Tour. @beerahole1 beerahole.com Rate and subscribe!

Podclass is a podcast where student work from The CVCMS gets highlighted! This episode features an audio narrative from Senior Public Relations major Megan Burns.

Meg  Burns is a large family mama (she’s got 4 kids), a serial entrepreneur and has a heart for seeing women thrive. In this episode you’ll hear: How Megan’s cause has changed, but calling has remained steady through the years. Why it’s so much harder to start an online shop now, than it was 5 years ago when Meg started hers. The thought process behind closing Meg’s online shop, even though the business was thriving on paper. Why Meg thinks it’s so important to actively choose love. Even when we feel lonely, we’re not alone. How Meg and I make work happen, as work at home moms. How to set boundaries and how to find boundaries. This episode is sponsored by my new program to get you set up for success for the Christmas Season, Delight In December. Click here to learn more.  Our big takeaways:   Cause and Calling are two different things.   Your calling is that thing you were born to do, that God put inside of you when he made you. It’s constant.  Our cause is how our calling shows up in our lives. And that might shift over time. It may have a season with a beginning, middle and end. But our calling remains steady.   Sometimes we have to end something so we can thrive in a new area. Megan closed her handmade shop, even though it looked “good” on paper. And in doing so she found freedom to thrive in a new project. That couldn’t really happen until she had the mental space she needed to just focus on one thing, selling Young Living essential oils. When she closed their online shop, her essential oils business exploded. The boundary lines are in pleasant places. The cool thing about boundaries is that we get to set them. Setting boundaries can be hard at first, but just like with any other muscle, the more you work it, the easier it gets.   Work at home mamas, decide how you’re going to manage your day and then do it!   Instead of scrolling on social media, use the spare minutes you have wisely. What can you get done in five minutes?   Links mentioned: Powersheets by Lara Casey The Best Yes by Lysa Turkhurst Biz Chix podcast Book of the Month   About our guest: Megan is a business owner, wife, mom to five, & currently living outside of Minneapolis. She is a big believer in speaking life, encouraging other women, and believes her calling is to encourage & empower women to believe they can make a difference in their homes/communities/schools/or across the world. She loves to read, learn new things, and travel with her family. Connect with her on Instagram.

Host Steve Walker welcomes Megan Burns, CEO of Experience Enterprises, as the next guest in the Luminaries of CX series. The conversation includes how Burns started her career in the CX space and what the future hold for the customer experience industry.

In episode 57, we look back at New Orleansd Poetry Fest 2018 with founders Megan Burns and Bill Lavender and we share an interview with Chicago poets Marcy Rae Henry and Melissa Almandina.

In this special bonus episode of Novel Ideas, we go live from the New Orleans Poetry Festival, April 21-22, 2018. The Fest began in 2016 as the brainchild of Megan Burns of Trembling Pillow Press and Bill Lavender of Lavender Ink/Dialogos. It has grown exponentially since then, and it is a space for an inclusive and diverse group of writers to collaborate, share, and influence each other while also being immersed in the distinct literary culture of New Orleans. Candice brings you twelve, two to six minute conversations with a variety of voices from this intersectional fest of poets. We truly hope you enjoy listening to these conversations as much as we enjoyed having them. Uploaded on April 30th 2018.

At the start of Poetry Month, we look ahead to New Orleans Poetry Festival at the end of the month, and Megan Burns visits to give us a Poetry Fest Survival Guide.

Nylon stockings, originally warn for warmth, now worn more popularly for fashion, and sometimes used for murder. by Megan Burns

To start the Killer Design series, I wanted to start with a well known object. Not only is a chainsaw well known, but it is often associated with murder. Take the horror genre of Hollywood. Chainsaws made their big debut in The Texas Chain Saw Massacre and have been continually used. by Megan Burns

Podclass is a podcast that highlights student audio work from the Center for Visual Culture and Media Studies at Greenville University. This episode features the work of Megan Burns. In this episode, Megan details the design history of the icepick and its murderous consequences.

These accomplished Irish step-dancers and musicians take us on a journey, exploring the history of the Celtic cultural experience through song and dance. Megan Burns, the lead singer at the performance, joins us to discuss the historical and cultural tradition of Irish step dancing as well as the importance of the immigration story from centuries ago as well as today. Dublin Irish Dance will be at The State for one night only on St. Patrick's Day, March 17!

Poet and publisher Megan Burns joins us to talk about 6 poets that are lesser known, and we read some of their poetry: Elizabeth Acevedo, Susan Wheeler, Carl Andre, Lynn Melnick, David Berman, and The Poet Who Must Not Be Named (I mean, Robert Clairmont).

Megan is the publisher at Trembling Pillow Press (tremblingpillowpress.com). She also hosts the Blood Jet Poetry Reading Series in New Orleans and is the co-founder of the New Orleans Poetry Festival (nolapoetry.com). She has been most recently published in Jacket Magazine, Callaloo, New Laurel Review, Trickhouse, and the Big Bridge New Orleans Anthology. Her poetry and prose reviews have been published in Tarpaulin Sky, Gently Read Lit, Big Bridge, and Rain Taxi. She has three books: Memorial + Sight Lines (2008), Sound and Basin (2013) and Commitment (2015) published by Lavender Ink. She has two recent chapbooks: Dollbaby (Horseless Press, 2013) and i always wanted to start over (Nous-Zot Press, 2014). Horse Less Press released her Twin Peaks chap, Sleepwalk With Me, in 2016. Her fourth collection, BASIC PROGRAMMING, will be released by Lavender Ink in 2018.

Listen as Charles, James, Kelly, and Logan discuss the 2002 zombie apocalypse film "28 Days Later". Directed by: Danny Boyle Written by: Alex Garland Starring: Cillian Murphy, Naomie Harris, Brendan Gleeson, Megan Burns, Christopher Eccleston

Work from poet and Trembling Pillow Press publisher Megan Burns. Featuring pieces by Emily Dickinson, Lee Grue, Akilah Oliver, and Anne Waldman. Originally aired on Saturday, October 21st.

Action Movie Anatomy hosts Ben Bateman and Andrew Ghai break down 2002's 28 Days Later! 28 Days Later is a 2002 British post-apocalyptic horror film directed by Danny Boyle, written by Alex Garland, and stars Cillian Murphy, Naomie Harris, Brendan Gleeson, Megan Burns, and Christopher Eccleston. The plot depicts the breakdown of society following the accidental release of a highly contagious virus and focuses upon the struggle of four survivors to cope with the destruction of the life they once knew. Successful both commercially and critically, the film is credited with reinvigorating the zombie genre of horror film.[3] The film spawned a 2007 sequel, 28 Weeks Later, a graphic novel titled 28 Days Later: The Aftermath, which expands on the timeline of the outbreak, and a 2009 comic book series titled 28 Days Later. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

June Sponsors: KimArt Designs If you are a mom, expecting mom, or just want a unique and personalized gift for someone you love, KimArt Designs can create a piece of art specialized just for you. Kimber is a hand embroidery artist & designer who creates intricate and one of a kind pieces that you will cherish forever. Her embroidery art is perfect for nurseries, weddings, and housewarming gifts. You can personalize the size, shape & colors to make the perfect gift for yourself or someone you love. To see all of Kimber’s embroidery hoops, or to request a custom piece of art, please visit kimartdesigns.com All orders within the United States ship free and arrive gift wrapped at kimartdesigns.com. Sign up for Amazon Prime! Free Two-Day Shipping, unlimited photo storage, plus exclusive access to movies, music and Kindle books. shepercolates.com/amazonprime   Megan Burns lives in Minneapolis with her husband, Tom, and their five kids -- Micah, Noah, Stella, Shiloh, & Eliza. She founded She Does Justice in 2012 as an adoption fundraiser and continues to be passionate about empowering women to make a difference in their everyday lives. Megan's thoughts on success: "I recently went through a space where I realized my priorities were all messed up...we fell into the trap/lie that it is ok to sacrifice everything now to hit your goal {financial or business}, what ever your goal is. I had a realization this was completely backwards." Things we chat about with Megan 5 kids, 9 and under never planned to adopt how much life can change in just a few years The Lord makes me bold, nothing to lose and anything to gain having kids young when the rest of their friends were not, having to babies close together 16 months apart thoughts on balance and if it is something we ever find taking ownership of being a mom of a special needs child navigating a special needs child and knowing you have to parent them differently empowering and encouraging women you can make a difference by doing something small consistently small things make a big impact Books Megan mentions Spirit Driven Success Be Successful Wild & Free

(If THAT title doesn't make you need to know more, you're dead inside.) Megan Burns is a remarkable mom of 5 who is passionate about being an advocate for those who need one.  Her goal is to show those in need that they are both known and loved.  She is the owner of She Does Justice which is a shop that gives back a portion of their profit to a cause of YOUR choice.  Her story has lots of unexpected twists and turns (like all of ours) and I'm excited to share it with you! What we chat about: Her journey to find her birth mother Her road toward adopting their daughter How and why her business started How she attempts to maintain balance being a working mom Find all the links mentioned and how to find Megan at momstrugglingwell.com Share the struggle! If you liked this episode- tell your friends! Subscribe to the show and leave a review because it helps other moms find the show more easily.  You're the best!  

If you’ve ever walked into a retailer like Nordstrom – which is known for its outstanding customer service – and wondered why buying a car couldn’t provide the same type of experience, you’re not alone. In fact, some manufacturers have thought the same thing and are attempting to upgrade the buying experience. On this week’s Autoline, John McElroy is joined by Jeri Ward, Audi’s Director of Customer Experience, Audi dealer Chris Consiglio (of Rochester Hills, MI), along with Customer Service research analyst Megan Burns to discuss how the OEMs and dealers are attempting to upgrade the entire experience of buying a car.

If you’ve ever walked into a retailer like Nordstrom – which is known for its outstanding customer service – and wondered why buying a car couldn’t provide the same type of experience, you’re not alone. In fact, some manufacturers have thought the same thing and are attempting to upgrade the buying experience. On this week’s Autoline, John McElroy is joined by Jeri Ward, Audi’s Director of Customer Experience, Audi dealer Chris Consiglio (of Rochester Hills, MI), along with Customer Service research analyst Megan Burns to discuss how the OEMs and dealers are attempting to upgrade the entire experience of buying a car.

If you’ve ever walked into a retailer like Nordstrom – which is known for its outstanding customer service – and wondered why buying a car couldn’t provide the same type of experience, you’re not alone. In fact, some manufacturers have thought the same thing and are attempting to upgrade the buying experience. On this week’s Autoline, John McElroy is joined by Jeri Ward, Audi’s Director of Customer Experience, Audi dealer Chris Consiglio (of Rochester Hills, MI), along with Customer Service research analyst Megan Burns to discuss how the OEMs and dealers are attempting to upgrade the entire experience of buying a car.

“Demanding, vocal, impatient, and always right.” If this describes your customers, are you tempted to just give up and find new ones? Don't do it, cautions Becky Carroll, author of The Hidden Power of Your Customers. “The popularity of social media and ubiquitous mobile phones have created the perfect storm for customer service - and companies need to get it right or suffer the very public consequences.” How to win this challenge? According to Forrester's Megan Burns, “Enjoyable experiences are the first step to creating emotional connections with customers.” And for Vision 33's Carl B. Lewis, it comes down to one key factor: “Like it or not, good business is still personal.” For a reality check on how to keep ‘em coming back for more, tune in as these experts are joined by Teradata's Alan Chow, Freshbooks' Saul Colt, and Virtual Graffiti's Hillel Sackstein for case studies from the customer's perspective. Pour a cup and join us for Love Thy Customer: What have you done for them lately?

“Demanding, vocal, impatient, and always right.” If this describes your customers, are you tempted to just give up and find new ones? Don't do it, cautions Becky Carroll, author of The Hidden Power of Your Customers. “The popularity of social media and ubiquitous mobile phones have created the perfect storm for customer service - and companies need to get it right or suffer the very public consequences.” How to win this challenge? According to Forrester's Megan Burns, “Enjoyable experiences are the first step to creating emotional connections with customers.” And for Vision 33's Carl B. Lewis, it comes down to one key factor: “Like it or not, good business is still personal.” For a reality check on how to keep ‘em coming back for more, tune in as these experts are joined by Teradata's Alan Chow, Freshbooks' Saul Colt, and Virtual Graffiti's Hillel Sackstein for case studies from the customer's perspective. Pour a cup and join us for Love Thy Customer: What have you done for them lately?

In 28 Day Later a group of misguided animal rights activists free a caged chimp infected with the "Rage" virus from a medical research lab. When London bike courier Jim (Cillian Murphy) wakes up from a coma a month after, he finds his city all but deserted. On the run from the zombie-like victims of the Rage, Jim stumbles upon a group of survivors, including Selena (Naomie Harris) and cab driver Frank (Brendan Gleeson), and joins them on a perilous journey to what he hopes will be safety. In 28 Weeks Later, six months after the original epidemic, the rage virus has all but annihilated the population of the British Isles. Nevertheless the U.S. Army declares the danger past, and American soldiers arrive to restore order and begin reconstruction. Refugees return to British soil, but one of them carries a deadly secret: The virus is not gone and is even more dangerous than before. Stream 28 Days Later online: https://amzn.to/34O0S1y Stream 28 Weeks Later online: https://amzn.to/2VgsuJM Become a Patron: https://www.patreon.com/mfrbooksandfilm?fan_landing=true

In 28 Day Later a group of misguided animal rights activists free a caged chimp infected with the "Rage" virus from a medical research lab. When London bike courier Jim (Cillian Murphy) wakes up from a coma a month after, he finds his city all but deserted. On the run from the zombie-like victims of the Rage, Jim stumbles upon a group of survivors, including Selena (Naomie Harris) and cab driver Frank (Brendan Gleeson), and joins them on a perilous journey to what he hopes will be safety. In 28 Weeks Later, six months after the original epidemic, the rage virus has all but annihilated the population of the British Isles. Nevertheless the U.S. Army declares the danger past, and American soldiers arrive to restore order and begin reconstruction. Refugees return to British soil, but one of them carries a deadly secret: The virus is not gone and is even more dangerous than before. Stream 28 Days Later online: https://amzn.to/34O0S1y Stream 28 Weeks Later online: https://amzn.to/2VgsuJM

Right-click to download Leave a review on iTunes Pursuing Meaningful Work Episode 112 – Interview with Megan Burns: Operations Strategy Consulting I’ve met Megan Burns via Social Media. She and her husband are entrepreneurs. Her business is called Operations Strategy Consulting. She works with small and mid-sized companies on how they can improve their processes, [...]