Podcasts about wharton business daily

In this thought-provoking episode of the Delighted Customer Show, we are thrilled to welcome back Marbue Brown, the visionary founder and CEO of Customer Obsession Advantage. An authoritative voice in the intersection of AI and customer experience (CX), Marbu has recently contributed to the bestselling book, "The AI Mindset: Thriving in Civilization's Next Big Disruption."  Marbue discusses his chapter, "Transforming Customer Experience with AI Strategies and Innovation," where he refutes the common belief that AI-driven interactions lack personal touch. He shares insights on utilizing AI to tackle long-standing challenges in customer service, such as optimizing onboarding and training processes to improve proficiency and reduce costs. By leveraging AI to simulate training scenarios, companies are enhancing their customer support capabilities while drastically cutting their training times and expenses. He shares real-world applications, highlighting how AI is revolutionizing business operations, especially in call centers, where quicker information aggregation and comprehensive customer journey insights are leading to improved agent performance and customer satisfaction scores. Marbu stresses the importance of selecting trustworthy AI providers and starting with clear use cases rather than getting lost in the technological allure. Marbue also provides actionable advice for businesses, emphasizing maintaining an open mind and a learning posture towards AI opportunities while recounting his own enlightening experiences. I personally loved the example he shared about how Sam's Club is using AI to improve the checkout process for customers. Tune in for a deeply insightful dialogue that addresses how AI can not only solve existing problems but also unleash new possibilities for businesses to thrive in the next big disruption. Meet Marbue B. A. Marbue Brown is author of the book Blueprint for Customer Obsession and the Founder and CEO of The Customer Obsession Advantage (customerobsession.net), a firm dedicated to helping companies achieve extraordinary business results through customer obsession.  He is an accomplished customer experience (CX) executive with a track record of thought leadership and signature business results at some of the most iconic companies on the planet, including JP Morgan Chase, Amazon.com, Microsoft Corporation, and Cisco Systems.  His expertise has been featured in premier media outlets, including The Wall Street Journal, The Washington Post, USA Today, Fox Business, CNN Business, CBS News, Yahoo! Finance, Forbes, The Baltimore Sun, The New York Post, Wharton Business Daily, and KTLA-TV. The new book is The AI Mindset: Thriving in Civilization's Next Big Disruption.  You can find it here.  

Wharton Professor of Management John Paul MacDuffie joins the show to discuss the business of electric vehicles (EVs) and why so many EV startups fail. This interview originally aired as part of Wharton Business Daily's EV special. Hosted on Acast. See acast.com/privacy for more information.

John Whyte, WebMD Chief Medical Officer, joins the show to talk about how the pandemic accelerated the use of telemedicine.This interview originally aired as part of Wharton Business Daily's Business of Healthcare special. Hosted on Acast. See acast.com/privacy for more information.

Ellen Jackowski, Chief Sustainability Officer with Mastercard, joins the show to discuss climate change, sustainability, and how the company is encouraging consumers to make more sustainable choices. This interview originally aired as part of Wharton Business Daily's Business of Sustainability special. Hosted on Acast. See acast.com/privacy for more information.

Dawn Jones, Chief Diversity and Inclusion Officer and Vice President of Social Impact at Intel, joins the show to discuss DEI in the workplace and specifically in the technology industry. This interview originally aired as part of Wharton Business Daily's DEI special. Hosted on Acast. See acast.com/privacy for more information.

Kory Kantenga, LinkedIn Senior Economist, joins the show to talk about hiring trends. This podcast originally aired as part of Wharton Business Daily's Hiring & Career Development in 2024 special. Hosted on Acast. See acast.com/privacy for more information.

Katie Keil, CMO of MyFitnessPal, joins the show to explain how MyFitnessPal works, and how nutrition impacts both our fitness and our health overall. This podcast originally aired as part of Wharton Business Daily's Fitness special. Hosted on Acast. See acast.com/privacy for more information.

Wharton Professor of Marketing Barbara Kahn recaps the week's marketing news and trends with Wharton Business Daily's Dan Loney. Hosted on Acast. See acast.com/privacy for more information.

WANT THE FULL EPISODE? Search Ep.110 I Chris Mailander I Deciding with Purpose: Business Decisions Aren't One-Size-Fits-All, or download it directly using this link.Sanger and Chris discuss the dynamic nature of business decisions, revealing strategies to progress and preserve your company for generational impact. KEY TOPICS Noticing the helpful and hurtful trends in your business decisions.Making joint decisions effectively.Protecting your business from aging out.Getting out of day-to-day tasks and harnessing vision for your business. CONNECT WITH USwww.decidedlypodcast.com Join us on Instagram: @decidedlypodcast Join us on FacebookShawn's Instagram: @shawn_d_smith Sanger's Instagram: @sangersmith MAKING A FINANCIAL DECISION?At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy. LEARN MOREwww.decidedlywealth.comSUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL Join us every Wednesday for more strategies to DEFEAT bad decision-making. CONNECT WITH CHRIS MAILANDERChris' Book, Judgement: The Art of Momentous Decision-MakingChris's Websitechris@chrismailander.com LinkedIn Chris Mailander is a veteran corporate strategist with a 30-year track record of creating billions in financial value for companies across various industries and continents. An accomplished author and featured expert on corporate leadership and decision-making, Chris has been recognized by CNBC, Big Think, Wharton Business Daily, and other prominent platforms. He specializes in advising privately held, multi-generational, family-owned companies in logistics, supply chain management, and construction. Chris brings deep international experience, leading strategy and transactions in over 30 countries. He's also the author of "Judgment: The Art of Momentous Decision-Making" (2023) and "The Craft: Secret Codes and Methods for Unlocking Exponential Financial Value" (2019). Chris resides in Asheville, N.C., and is a sought-after authority on economic, corporate, and geopolitical events.

Sanger and Chris discuss the dynamic nature of business decisions, revealing strategies to progress and preserve your company for generational impact. KEY TOPICS Noticing the helpful and hurtful trends in your business decisions.Making joint decisions effectively.Protecting your business from aging out.Getting out of day-to-day tasks and harnessing vision for your business.DON'T HAVE TIME FOR THE FULL EPISODE? Check out the 10-minute highlight episode by searching Ep.110 HIGHLIGHT I Making life changing business decisions with your spouse, or download it directly using this link.CONNECT WITH USwww.decidedlypodcast.com Join us on Instagram: @decidedlypodcast Join us on FacebookShawn's Instagram: @shawn_d_smith Sanger's Instagram: @sangersmith MAKING A FINANCIAL DECISION?At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy. LEARN MOREwww.decidedlywealth.comSUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL Join us every Wednesday for more strategies to DEFEAT bad decision-making. CONNECT WITH CHRIS MAILANDERChris' Book, Judgement: The Art of Momentous Decision-MakingChris's Websitechris@chrismailander.com LinkedIn Chris Mailander is a veteran corporate strategist with a 30-year track record of creating billions in financial value for companies across various industries and continents. An accomplished author and featured expert on corporate leadership and decision-making, Chris has been recognized by CNBC, Big Think, Wharton Business Daily, and other prominent platforms. He specializes in advising privately held, multi-generational, family-owned companies in logistics, supply chain management, and construction. Chris brings deep international experience, leading strategy and transactions in over 30 countries. He's also the author of "Judgment: The Art of Momentous Decision-Making" (2023) and "The Craft: Secret Codes and Methods for Unlocking Exponential Financial Value" (2019). Chris resides in Asheville, N.C., and is a sought-after authority on economic, corporate, and geopolitical events.

University of Pennsylvania President Liz Magill joins Wharton Business Daily to discuss her first year at Penn and strategic planning process, her experience and leadership style, and the state of higher education overall. Hosted on Acast. See acast.com/privacy for more information.

Mori Taheripour, a globally recognized negotiation expert, an award-winning faculty member at the Wharton School, a highly sought-after speaker, and the author of Bring Yourself: How to Harness the Power of Connection to Negotiate Fearlessly, shared the story behind her title with us on July 19, 2023.With over 20 years of experience in negotiations, DE&I and sports business, Mori's impressive roster of clients includes Fortune 100 companies, major sports leagues, leading charitable institutions, and government agencies.Top business publications and media outlets have featured Mori's work, including ESPN, Forbes, INC., Marketplace, Money, NPR, and the Next Chapter by American Express. She regularly contributes to sports discussions on Wharton Business Daily on SiriusXM. Mori is a member of the Board of Directors for USA Track and Field (USATF) and the Advisory Board of the Sports Leadership & Administration Undergraduate Degree Program at UMass, Boston, Mori earned her BA from Barnard College of Columbia University and MBA from the Wharton School of the University of Pennsylvania.SUE SAYSMori was born in Iran and came to live in the U.S. at the age of 7. She has fond memories of her time in Iran and struggled a bit with her identity while becoming acclimated to a new culture here in the U.S. After significant self-reflection, she would ultimately discover that being authentically who we are is when all of our negotiations in life have the best outcome.Support this podcast at — https://redcircle.com/women-to-watch-r/donationsAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

Glenn Kelman, CEO of Redfin, joins Wharton Business Daily to discuss the state of the real estate market and the challenges the Fed's actions and high interest rates have created. Hosted on Acast. See acast.com/privacy for more information.

Todd Simon, CEO of Omaha Steaks, joins the show to discuss the impact of Father's Day on their business, as well as their community outreach efforts both locally and nationally. This interview originally aired as part of Wharton Business Daily's Business of Father's Day special. Hosted on Acast. See acast.com/privacy for more information.

Justin Nelson, Co-founder and President of the National LGBT Chamber of Commerce, discusses why inclusion is good for business.This interview originally aired as part of Wharton Business Daily's Pride Month special. Hosted on Acast. See acast.com/privacy for more information.

Gail Simmons, Culinary Expert, Author and Top Chef Judge, joins the show to discuss how to increase opportunities for women in the restaurant industry. This interview originally aired as part of Wharton Business Daily's Mother's Day special. Hosted on Acast. See acast.com/privacy for more information.

Wharton Assistant Professor of Business Economics & Public Policy Susanna Berkouwer joins the show to discuss energy efficiency, climate change, and the socioeconomic groups impacted the most by global warming.This interview originally aired as part of Wharton Business Daily's ESG special. Hosted on Acast. See acast.com/privacy for more information.

Travis Copley, Vice President of Sales & Marketing, Old Hickory Bats joins the show to discuss the business of baseball bats and how it cultivates relationships with players.This interview originally aired as part of Wharton Business Daily's Business of Baseball special. Hosted on Acast. See acast.com/privacy for more information.

John Crowley, Chairman & Former CEO of Amicus Therapeutics, joins the show to discuss the strides the biotech industry has made in therapies for rare genetic diseases and the industry landscape going forward. This interview originally aired as part of Wharton Business Daily's Business of Healthcare special. Hosted on Acast. See acast.com/privacy for more information.

Jailan Griffiths, VP and Global Head of Purpose at Nasdaq, joined Wharton Business Daily to discuss Women's History Month and what it means to her both personally and professionally.This interview originally aired as part of Wharton Business Daily's Women in Business special. Hosted on Acast. See acast.com/privacy for more information.

Laura Zarrow, Executive Director of Wharton People Analytics and host of Women@Work on SiriusXM, joins the show to discuss Women's History Month and why this year's theme hits close to home. She also discusses women in the C-suite, corporate culture, and why burnout is a major concern for women in leadership positions. This interview originally aired as part of Wharton Business Daily's Women in Business special in honor of Women's History Month. Hosted on Acast. See acast.com/privacy for more information.

Nancy Tengler, CEO & CIO of Laffer Tengler Investments and author of "The Women's Guide to Successful Investing," joins the show to discuss Women's History Month, women in the workforce, and how to attract more women into the finance industry. This interview originally aired as part of Wharton Business Daily's Women in Business special in honor of Women's History Month. Hosted on Acast. See acast.com/privacy for more information.

Marc Leder, Co-CEO of Sun Capital Partners, joins Wharton Business Daily to discuss the state of the economy and what lies ahead for private equity. Hosted on Acast. See acast.com/privacy for more information.

Robert Irvine, Celebrity Chef and Host of Restaurant Impossible, joins Wharton Business Daily to talk about his new book, Overcoming Impossible: Learn to Lead, Build a Team, and Catapult Your Business to Success.This interview was recorded as part of the show's State of the Food Industry special. Hosted on Acast. See acast.com/privacy for more information.

Corinne Low, Assistant Professor of Business Economics and Public Policy with the Wharton School, joins Wharton Business Daily to talk about reproductive capital - the economic value of women's fertility. Hosted on Acast. See acast.com/privacy for more information.

Matthew Bidwell, Wharton Professor of Management, joins Wharton Business Daily to discuss salary transparency laws and their impact on the labor market. Hosted on Acast. See acast.com/privacy for more information.

Chris McCann and Tom Hartnett, CEO and President of 1-800-FLOWERS, respectively, join Wharton Business Daily to talk about Valentine's Day. Hosted on Acast. See acast.com/privacy for more information.

Mike Useem, Wharton Professor of Management, joins Wharton Business Daily to talk about boomerang CEOs in light of Bob Iger's return to Disney. Hosted on Acast. See acast.com/privacy for more information.

Jeff Gordon, NASCAR Hall of Fame Driver and Vice Chairman of Hendrick Motorsports, joins Wharton Business Daily to talk about the upcoming Daytona 500, NASCAR's rise to becoming one of the most successful business entities in the United States, and how the sport has grown over the last few decades. Hosted on Acast. See acast.com/privacy for more information.

Randi Zuckerberg, Host of Randi Zuckerberg Means Business, joins Wharton Business Daily's Business Roundtable to discuss women in tech and what the collapse of FTX will mean for the crypto market. Hosted on Acast. See acast.com/privacy for more information.

Reggie Fils-Aimé, Retired President/COO of Nintendo of America, joins Wharton Business Daily to discuss the video game industry during the holiday season. Hosted on Acast. See acast.com/privacy for more information.

This episode of Money Making Conversations Master Class features globally recognized negotiation expert, an award-winning faculty member at the Wharton School, a highly sought-after speaker, Mori Taheripour. We discuss creating balance through boundaries, how she envisions diversity and inclusion, and being outspoken about her life with MS.Topics Covered-Purpose of new book, BRING YOURSELF, about Mori's personal guide to business negotiation.-Worked with some of the most iconic sports leagues and Fortune 100 corporations -She shares both personal and professional stories of how we communicate with each other transforms our relationships-Mori goes against common thinking of negotiations. Traditionally negotiations are thought of as agressive and unemotional, however, Mori finds that personal connection yields better results when making a deal.-The book uses personal case studies with her students of how to resolve problems.-Additionally, Mori has MS and sees it as a gift because in order to ward off symptoms, she makes sure she lives a healthy lifestyle with a proper work life balance More on More TaheripourWith more than 20 years of experience in negotiations, Diversity and Inclusion, and sports business, Mori's impressive roster of clients includes Fortune 100 companies, major sports leagues, leading charitable institutions, and government agencies. Her current and past clients include the Goldman Sachs Foundation, Google, Major League Baseball, the National Basketball Players Association, the National Football League, The Timberland Company, United Parcel Service, the US Agency for International Development, Wasserman, Wells Fargo, and the White House Fellows Program. Top business publications and media outlets have featured Mori's work including ESPN, Forbes, Inc. Magazine, Marketplace, Money, NPR, and The Next Chapter by American Express. She regularly contributes to sports discussions on Wharton Business Daily on SiriusXM. Mori is a member of the board of directors for USA Track and Field, the advisory board of the Sport Leadership and Administration Program at University of Massachusetts Boston and serves as a trustee emeritus for the Women's Sports Foundation. She is also a commissioner for the Women's Refugee Commission and a Global Sport Fellow with the Global Sport Institute at Arizona State University.Mori earned her BA from Barnard College of Columbia University, her MBA from the Wharton School of the University of Pennsylvania, and a Diversity and Inclusion Certificate from Cornell University.Support the show: https://www.steveharveyfm.com/See omnystudio.com/listener for privacy information.

Entrepreneur Ross Mac joins Wharton Business Daily to discuss the issue of improving financial literacy in the United States. Hosted on Acast. See acast.com/privacy for more information.

This episode of Money Making Conversations Master Class features globally recognized negotiation expert, an award-winning faculty member at the Wharton School, a highly sought-after speaker, Mori Taheripour. We discuss creating balance through boundaries, how she envisions diversity and inclusion, and being outspoken about her life with MS.Topics Covered-Purpose of new book, BRING YOURSELF, about Mori's personal guide to business negotiation.-Worked with some of the most iconic sports leagues and Fortune 100 corporations -She shares both personal and professional stories of how we communicate with each other transforms our relationships-Mori goes against common thinking of negotiations. Traditionally negotiations are thought of as agressive and unemotional, however, Mori finds that personal connection yields better results when making a deal.-The book uses personal case studies with her students of how to resolve problems.-Additionally, Mori has MS and sees it as a gift because in order to ward off symptoms, she makes sure she lives a healthy lifestyle with a proper work life balance More on More TaheripourWith more than 20 years of experience in negotiations, Diversity and Inclusion, and sports business, Mori's impressive roster of clients includes Fortune 100 companies, major sports leagues, leading charitable institutions, and government agencies. Her current and past clients include the Goldman Sachs Foundation, Google, Major League Baseball, the National Basketball Players Association, the National Football League, The Timberland Company, United Parcel Service, the US Agency for International Development, Wasserman, Wells Fargo, and the White House Fellows Program. Top business publications and media outlets have featured Mori's work including ESPN, Forbes, Inc. Magazine, Marketplace, Money, NPR, and The Next Chapter by American Express. She regularly contributes to sports discussions on Wharton Business Daily on SiriusXM. Mori is a member of the board of directors for USA Track and Field, the advisory board of the Sport Leadership and Administration Program at University of Massachusetts Boston and serves as a trustee emeritus for the Women's Sports Foundation. She is also a commissioner for the Women's Refugee Commission and a Global Sport Fellow with the Global Sport Institute at Arizona State University.Mori earned her BA from Barnard College of Columbia University, her MBA from the Wharton School of the University of Pennsylvania, and a Diversity and Inclusion Certificate from Cornell University.See omnystudio.com/listener for privacy information.

Wharton Finance Professor Michael Roberts joins Wharton Business Daily to discuss Twitter's debt and profitability. Hosted on Acast. See acast.com/privacy for more information.

Mike Evans, founder of GrubHub, joins Wharton Business Daily to discuss how he started GrubHub and his new book, Hangry. Hosted on Acast. See acast.com/privacy for more information.

Wharton Professor of Marketing Peter Fader joins Wharton Business Daily to talk about his new book, The Customer-Base Audit. Hosted on Acast. See acast.com/privacy for more information.

Jérémie Papin, Nissan Americas Chairperson, joins Wharton Business Daily's Auto Industry special to discuss the state of the company, its philosophy on technology, and the state of the electric vehicle market. Hosted on Acast. See acast.com/privacy for more information.

Wharton's Kevin Werbach speaks with Wharton Business Daily on SiriusXM about the fall of FTX and the need for better cryptocurrency regulation. Hosted on Acast. See acast.com/privacy for more information.

Marius Guenzel, Wharton Assistant Professor of Finance, joins Wharton Business Daily to discuss the "sunk-cost" fallacy, his new research on the topic, and the mistake business leaders make in this area. Hosted on Acast. See acast.com/privacy for more information.

Candace Nelson, Co-Founder of Sprinkles Cupcakes, joins Wharton Business Daily to discuss her entrepreneurial journey and her book "Sweet Successes: A Simple Recipe to Turn Your Passion Into Profit." Hosted on Acast. See acast.com/privacy for more information.

Wharton Professor of Marketing Pinar Yildirim joins Wharton Business Daily to discuss Elon Musk's takeover of Twitter, content moderation under his reign, and why advertisers are pulling their dollars. Hosted on Acast. See acast.com/privacy for more information.

Nick Bailey, CEO of RE/MAX, joins Wharton Business Daily on the State of the Housing Market special, to talk about the current real estate market, housing demand, and the impact of higher interest rates. Hosted on Acast. See acast.com/privacy for more information.

Cait Lamberton, Wharton Professor of Marketing, joins Wharton Business Daily to discuss how the pandemic has impacted celebrations, including Halloween, and her research on "carnivalesque." Hosted on Acast. See acast.com/privacy for more information.

Ankur Jain, CEO of Bilt, joins Wharton Business Daily to discuss why there's no bigger spend category than rent, and how his company offers consumers an incremental value in return of their rent payments. Hosted on Acast. See acast.com/privacy for more information.

Joseph Westphal, Senior Global Fellow of Wharton's Lauder Institute and former U.S. Ambassador to the Kingdom of Saudi Arabia, joins Wharton Business Daily to talk about OPEC Plus Coalition's move to slash oil production. Hosted on Acast. See acast.com/privacy for more information.

Troy Hunt, Creator of Have I Been Pwned and Microsoft Regional Director, joins Wharton Business Daily's Cybersecurity Awareness Month special to discuss where the mindset is globally around cybersecurity compared to that of the US. Hosted on Acast. See acast.com/privacy for more information.

Barbara Corcoran, Star & Executive Producer of ABC's Shark Tank, and Founder of The Corcoran Group, joins Wharton Business Daily to talk about reinvention in business, and why companies who continually reinvent themselves are finding success in volatile times. Hosted on Acast. See acast.com/privacy for more information.

Vit Henisz, Vice Dean & Faculty Director of Wharton's ESG Initiative, joins Wharton Business Daily's Business of ESG special to discuss the ESG movement vs. the anti-ESG movement, and why he thinks the latter is a political stunt. Hosted on Acast. See acast.com/privacy for more information.

Tom Steyer, Co-Executive Chair of Galvanize Climate Solutions, joins Wharton Business Daily to discuss investing in ESG and solutions that will address global warming and change the world. Hosted on Acast. See acast.com/privacy for more information.