The Property Management Podcast with That Property Mum

What would shift if you finally stopped playing small and owned your worth, especially when it comes to money?In property management, it's easy to slip into hustle mode. To feel like you have to compete on price, chase clients who don't value you, and hold back from raising your fees or starting your dream business because it doesn't feel realistic.But what if the problem isn't the industry but your mindset?In this episode, I chat with Denise Duffield-Thomas, who is a best-selling author and money mindset mentor for the new wave of online entrepreneurs who want to make money and change the world.⁣ She helps entrepreneurs like you charge premium prices, release the fear of money, and create first-class lives. ⁣We talk about the unconscious blocks that hold women back from charging what they're worth, why so many property managers undercharge even when they deliver incredible value, and how to shift your energy so you can attract aligned clients and the life you actually want.Denise doesn't just talk theory; she shares personal stories, mindset shifts, and simple, actionable tools that you can use to move through fear and self-doubt. ” The first big block that a lot of people have to start to unravel is this idea that you have to work really hard to make money, and I think that is really true about the property industry and anyone who works. Property management can be a hustling culture, right? There's this idea that you have to hustle and work harder than the next person to succeed and sure, that might be true in some parts of the industry. But we each have our own personal relationship with work and money, and that mindset isn't always serving us.“ - Denise Duffield-Thomas We explore:The 3 most common money blocks that show up in business and how to identify yoursWhy do we tie our worth to how hard we work, and how to break free from that patternWhat stops property managers from charging more, and how to shift itHow to stop discounting your fees and start standing in your valueThe mindset shift that helped Denise manifest her dream homeWhy decluttering is one of the most powerful manifesting toolsHow to get the right energy to attract new clients, opportunities, and incomeSimple rituals) to calm your nervous system and reset your mindsetHow to surround yourself with possibility and stop playing smallKylie's Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Sensor Global:

If you're feeling the weight of stress and overwhelm in your property management career, you're not alone. In today's episode, we're taking a step back and diving into personal insights from a transformative retreat in Bali.How this retreat helped them break free from the stress and overwhelm so common in property management. If you've ever felt the pressure of juggling client demands, property issues, and business growth, this episode is for you.We'll talk about how taking time for yourself, connecting with others, and rediscovering your purpose can completely shift the way you approach work and life. Whether you're a seasoned pro or just starting out, this episode offers practical tips and real talk on how to break free from burnout, manage your well-being, and find more balance in your career.Dives into the importance of prioritising yourself because success in property management isn't just about managing properties, but about managing your well-being. Kylie shares how taking time for reflection, connecting with others, and rediscovering your "why" can make all the difference. It's all about finding balance and clarity in a fast-paced world.The retreat taught the value of stepping back, even for just a moment, to reset and gain perspective. It's easy to get stuck in the grind, but taking breaks, getting creative, and leaning on others can help you see things more clearly. Kylie also talks about how small, intentional steps — like outsourcing tasks and using tech to streamline processes — can reduce stress and keep your business running smoothly.A reminder that you don't have to do it all alone. Taking care of yourself can lead to a more fulfilling career in property management.If you're feeling overwhelmed, take a moment to reflect, reach out for support, and make a small change. You've got this!“To be honest, Ash's retreat was exactly what my heart and mind needed, and I can't wait to share why this matters so much for all of us in property management.” - Kylie WalkerWe explore:Personal reflections from a retreat in BaliExperiences with stress in the property management industryImportance of connection and community among business ownersThe impact of stress on personal health and family lifeStrategies for self-care and reflectionReconnecting with one's core purpose in businessThe significance of stepping away from daily routines for new perspectivesEncouragement to seek support and share experiencesPractical steps to alleviate stress in the workplacConnect with Done For You ServicesDone For You Services - https://dfys.com.au/Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-smFind out about our Done for You Lead Generation - https://dfys.mykajabi.com/done-for-you-lead-generationConnect with Done For You Services: https://www.instagram.com/doneforyouservices_/Kylie's ResourcesProperty Management Growth School:...

What if the reason your business isn't growing has nothing to do with your systems or your skills and everything to do with how you see yourself?In property management, we're experts at holding it all together. Juggling the inspections, the emails, the team questions, the urgent calls. We're flat out keeping the wheels turning. But somewhere along the way, we start to shrink. We default to ‘doing mode' and forget how to lead with purpose, confidence, and presence.We tell ourselves we need more time, better templates, or the right hire for team, but what if the real work starts with stepping up and being seen?Leadership isn't about being louder. It's about being truer. And sometimes the scariest thing isn't failing, it's showing up as who we really are. This episode is a reminder that your experience, your story, and your way of doing things are enough and they might just be the thing someone else needs.In this episode I chat with Andy Reid, who is a real estate coach, keynote speaker, author, and former auctioneer who knows exactly what it means to go from playing small to owning your space in the industry. He shares the behind the scenes of writing his book, navigating imposter syndrome, and why so many property managers are undervaluing what they bring to the table.“A lot of the time, imposter syndrome hits us like a ton of bricks. But here's the truth, millions of people know what you know. You didn't get the book deal because of what you know. You got it because of who you are.” - Andy ReidWe explore:What's really behind imposter syndrome and how to move through itWhy values should reflect who you are not just what sounds professionalThe difference between credibility and relatability and why both matterWhat Gen Z employees need to stay loyal and it's not just flexibilityThe truth about failure, and how to stop fearing itHow to speak to your clients and team in a way that landsWhy your BDM is the most important first impression your brand hasThe problem with “just doing the job” and what it means to lead with purposeWhy property management is one of the most essential industries and how we need to start treating it that wayKylie's Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/ HD&U Sales Bundle:

If picking up the phone makes you feel anxious, sweaty, or full of self-doubt, you're not the only one. We're diving into what cold calling really feels like, why so many of us avoid it, and how to rewire your mindset so it actually becomes one of your most powerful growth tools.We get real about the fear of rejection, the pressure to sound “perfect,” and the impostor syndrome that creeps in when you're trying something that pushes you out of your comfort zone. These fears often stem from old stories we tell ourselves, like not being good enough or not knowing what to say, but it is possible to flip the script.You'll hear a personal story about how a simple, casual conversation turned into a major opportunity—no sales pitch, no pressure, just a genuine chat. That's the magic of connection. Cold calling doesn't have to be awkward or scripted. When you focus on building relationships and stay open to the process, the results follow.We also touch on the physical side of fear—racing heart, shaky hands, overthinking—and give you practical ways to manage it so you can build momentum, confidence, and consistency.This episode is your reminder that you don't have to be perfect to start. You just have to start. The more you show up, the easier it gets—and the more wins you'll create along the way.“Cold calling felt scary, intimidating, and absolutely exhausting. Maybe you can relate to that. I would get all sweaty in my hands or under my armpits, my voice would be shaky, and I'd find myself talking fast or stumbling over my words.”- Kylie WalkerWe explore:Personal experiences with cold calling in the property management industryStruggles with confidence, rejection, and imposter syndromeImpact of childhood experiences on adult challengesMindset shifts for overcoming fears related to cold callingImportance of genuine conversations and building connectionsEmbracing discomfort as a part of personal growthThe significance of rejection and learning from itFocusing on relationship-building rather than hard sellingThe value of adaptability and flexibility during callsEncouragement for listeners to take action and invest in personal growthConnect with Done For You ServicesDone For You Services - https://dfys.com.au/Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-smFind out about our Done for You Lead Generation - https://dfys.mykajabi.com/done-for-you-lead-generationConnect with Done For You Services: https://www.instagram.com/doneforyouservices_/Kylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses:

Behind every growth focused property management business is someone working tirelessly to build trust, generate leads, and convert prospects into long term clients.Growing your rent roll isn't about one secret trick. It's about showing up on the phones, in the follow ups, and with a message that speaks to the pain points property investors are feeling right now. Whether you're a property manager who's wearing all the hats or a full time BDM looking to sharpen your process this episode is packed with insights and practical tools that can help you grow your rent roll with confidence.I chat with Natasha Angelski who is the Team Leader of Business Development at Property Management Partners, supporting clients across Australia with expert guidance and service. With over 15 years in real estate, Natasha is known for growing rent rolls organically, building strong client relationships, and mentoring high-performing teams. Her experience spans residential, commercial, and rural property management, and she brings a practical, results driven approach to every aspect of her work.Natasha shares what it's like to go from managing properties to growing the business where success comes from good communication, regular follow up, and knowing the agency inside out.“ Every business has a different style, so it's very important to speak to the director, speak to the team, understand their style, and understand what they have to offer. You need to know their fees, what kind of promotions there are to offer - understanding the business is key.” -Natasha AngeleskiWe explore:The biggest challenges and wins Natasha faced moving from Property Manager to BDMHow Natasha builds trust with leads across different states and marketsWhy research and understanding your agency's value is key to conversionsThe truth about cold calling and how to make it work without sounding salesyTips for staying consistent with follow ups and building long term trustCreative ways to add value during the nurture phaseWhy offers and timing matter during conversionHow to use existing client data to find hidden leadsTools to help you write cold call scripts and value propositions in minutesKylie's Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/ HD&U Sales Bundle:

Struggling to turn followers into clients? Your shortcut to smarter marketing. Learn how to blend organic content and paid ads into one powerful strategy that builds trust and gets results.We dive into why organic content, like social media posts, behind-the-scenes videos, and client testimonials, is your secret weapon for building credibility and long-term relationships. It's all about showing up consistently, offering value, and letting people get to know the real you and what your business stands for. Of course, organic alone won't always bring in the leads you want, especially when you're trying to scale. That's where paid ads come into play. This episode walks you through using Facebook lead ads the smart way, so you're not just throwing money at boosted posts and hoping for the best.You'll also learn how to make these two strategies work together instead of in silos. For example, using organic content to build familiarity and trust, then using paid ads to retarget those warm leads with a compelling offer, like a free consultation or property assessment. This creates what's known as funnel synergy, where people are nurtured by your content and guided naturally toward taking the next step.If you've ever felt like your marketing is hit-or-miss, or you're stuck trying to post on social media and learn ads on your own, this episode will give you clarity. You'll get a practical, step-by-step look at how to show up online in a way that's sustainable, strategic, and effective. “Visibility, trust, and persistence are the keys to growing your business, and when you show up everywhere, your clients will start to notice, I promise you that”- Kylie WalkerWe explore:Comparison of organic content and paid advertising in property managementImportance of a holistic marketing approachRole of organic content in building trust and authorityBenefits of paid ads for immediate visibility and lead generationSynergy between organic content and paid ads in marketing strategiesActionable tips for implementing effective marketing strategiesImportance of consistency in posting organic contentUse of retargeting ads to engage potential clientsStrategies for testing and refining marketing effortsServices offered for managing social media marketing and lead generationConnect with Done For You ServicesDone For You Services - https://dfys.com.au/Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-smFind out about our Done for You Lead Generation - https://dfys.mykajabi.com/done-for-you-lead-generationConnect with Done For You Services: https://www.instagram.com/doneforyouservices_/Kylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https:

Growth - It's the one word on every property management business owner's lips right now but also the one thing that feels harder than ever to achieve. Whether it's privacy laws, limited building activity, or just the competition out there, growing a rent roll today is tough.Growth isn't just about more properties; it's about smart decisions, financial strategy, and knowing when and how to invest in your business. Buying a rent roll can be an incredible growth strategy but only if your current business is strong and your systems are ready to scale. If you don't have a plan to keep and replace the properties you lose, growing your rent roll can end up costing you more than it makes.Don't wait until you need to grow. Get your business in order now! Whether that's cleaning up your books, revisiting your team structure, or building better relationships. You'll be more profitable, better prepared for opportunities, and in a position to say YES when that ideal rent roll pops up. In this episode I chat with Steven Marinucci who is a trusted advisor in the commercial banking sector, with a specialised focus on rent roll funding for the real estate industry. Known as the go-to banker in this niche, Steven brings years of experience and a deep understanding of the unique challenges and opportunities facing real estate agencies. His passion lies in structuring tailored financial solutions that empower businesses to grow sustainably and maximise their potential.Steven breaks down everything you need to know about financing a rent roll, and why chasing growth without a plan can do more harm than good. From cash flow strategies to retention tips and acquisition readiness, this is a masterclass in building a sustainable and scalable rent roll.“  You have to remember that 10% of your managements are getting lost every year. Through sales, through mismanagement, through people moving back in, it's around that 10% mark. And if you don't have a plan to replenish that, the bigger you get, the more you need to replenish. So at a thousand managements, you need to find 100 managements every year” - Steven MarinucciWe explore:Why so many property management businesses are struggling to grow right nowWhy you keep losing managements each year and what you need to do to replace themThe biggest mistake people make when buying a rent roll and how to avoid itWhy organic growth is critical before you ever consider an acquisitionWhy property management only businesses struggle to scale and what to do insteadHow location, profitability, and proximity impact your rent roll's valueWhat banks really look at when approving finance for a rent roll purchase How to clean up your P&L and financials to prepare for a future opportunity The biggest red flags that slow down or block financing altogetherHow to run a leaner business by rethinking staffing, software, and outsourcingReal tips for making money with a 300 property rent roll without overspendingWhy you need to get your finances sorted before the perfect rent roll comes up for saleKylie's Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses:

AI is changing how people search for property managers. Are you showing up where it counts?Discover how tools like ChatGPT are reshaping the way potential clients find and engage with your business. You'll get easy-to-implement strategies to boost your visibility in AI-powered searches, no tech background required.In this episode of the Property Management Podcast, I dive into the impact that AI tools like ChatGPT and Gemini are having on our industry. As a former sports journalist and co-owner of a $1 million real estate brand, I'm passionate about helping property managers adapt and thrive. I talk about why it's so important for businesses to adjust their strategies to stay visible in AI-driven searches. I share practical tips like using natural, conversational language, weaving in local content, keeping your info fresh, and building strong authority signals. Plus, I introduce a free cold calling ChatGPT tool I've created to help you communicate more effectively with clients and prospects. My goal with this episode is to empower women in property management to grow their businesses while balancing career and family life.“AI is changing how people search. More and more property owners, investors, and potential clients are skipping traditional Google searches and going straight to AI tools like ChatGPT, Gemini, and even AI-powered voice assistants.”- Kylie WalkerWe explore:The impact of AI tools like ChatGPT and Gemini on property management and real estate searches.Strategies for adapting business practices to improve visibility in AI-generated search results.Importance of using natural conversational language in content creation.The significance of incorporating local content to enhance search relevance.The necessity of maintaining consistent and current content for digital trust.Leveraging authority signals from media features to boost credibility in AI searches.The shift from traditional search engines to AI platforms for information retrieval.Resources are available for improving cold calling and communication skills in the property management industry.Empowering women in the property management sector to balance career and family while growing their businesses.The future of online visibility focuses on relevance and helpfulness rather than just search engine rankings.Connect with Done For You ServicesDone For You Services - https://dfys.com.au/Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-smFind out about our Done for You Lead Generation - https://dfys.mykajabi.com/done-for-you-lead-generationConnect with Done For You Services: https://www.instagram.com/doneforyouservices_/Kylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https:

What if growing your rent roll wasn't about more doors but about smarter numbers?Many property management business owners get caught in the growth trap chasing more properties without realising that profit per property is the true measure of success. If you're serious about building a sustainable, sellable, and profitable rent roll, understanding and improving your AAMI (Average Annual Management Income) is non negotiable - AAMI is one of the most important metrics every business owner should be tracking.If you've ever focused more on “how many properties” you manage instead of how profitable each one is, this episode is going to be a game changer!We chat with Aaron Emery who is a property management strategist and business consultant with nearly two decades of hands-on experience in the real estate industry. He works closely with agencies to improve operational efficiency, profitability, and team performance delivering tailored solutions through operational audits, rent roll due diligence, and growth focused business planning. Aaron specialises in uncovering new revenue opportunities, cutting unnecessary costs, and supporting agency owners through expansion, diversification, and performance improvement. Aaron breaks down AAMI in simple terms what it means, how it impacts the value of your business, and the practical ways to improve it, especially if you're thinking about selling your rent roll. From setting smarter fees to tightening up your systems and charging for the services you're already providing, this conversation is packed with real world examples you can start implementing.“  Always go in as high as you possibly can in your marketplace with your management fees. It stands to reason. If you have a combination of low management fees and lower rents, well then your double a MI is not going to be very high. So the two main focus areas should be a decent management fee. I always like to aim for around that 7%. But of course that's going to determine where you are in Australia and what your average might be for the area. But just aim to always get the absolute highest management fee that you can get” -Aaron EmeryWe explore:What AAMI (Average Annual Management Income) actually is and why it matters for your businessHow to calculate AAMI in your own business The difference between management revenue and auxiliary fees and how both affect rent roll valueSmart strategies to increase AAMI without adding more doorsCommon income leaks in rent rolls and how to fix themWhy auditing your rent roll regularly can dramatically increase profit and prevent lossAaron's top auxiliary fees to add (and what agencies are currently charging across Australia)What buyers look for when assessing your rent roll and how to prepare in advanceHow Aaron's free AAMI calculator can help you track your income potential right nowKylie's Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership:...

Discover how to turn Facebook ads into a powerful engine for brand visibility, lead generation, and long-term business growth. Whether you've dabbled in ads before or written them off as a waste of money, this episode offers a fresh perspective backed by real-world results from a million-dollar real estate brand.The discussion kicks off by tackling the common frustration many property professionals face—spending money on Facebook ads with little to show for it. The truth? It's not the platform that's failing; it's the strategy. Learn how Facebook ads, when done right, can be used to build brand recognition, grow your database, and attract high-quality leads.With a focus on Facebook's powerful targeting tools, the episode explores how to reach the right audience based on age, location, interests, and life events. This allows your message to be delivered to people who are already likely to need your services, helping your brand stay top of mind until they're ready to take action. Listeners are also warned about common pitfalls like boosting posts without a strategy or expecting instant results. Effective campaigns require thoughtful planning: clear objectives, defined audiences, engaging creative, and a reliable follow-up system. Just like building trust in person, digital trust takes time. Measuring success is also covered, with key metrics outlined such as reach, impressions, video views, click-through rates, cost per result, and engagement. But the biggest takeaway? Prioritise brand visibility. The more people who know your brand, the more opportunities you'll create in the long run.“This isn't just about shouting out into the void; it's about putting your message and your brand in front of exactly the right people at exactly the right time.”- Kylie WalkerWe explore:Effective use of Facebook ads in property management and real estateCommon misconceptions about Facebook advertisingPersonal experiences and strategies for successful ad campaignsImportance of brand awareness in marketingTargeting capabilities of Facebook and Instagram for reaching specific demographicsCommon mistakes made by agents and business owners in Facebook advertisingImportance of structured ad campaigns with clear objectivesUnderstanding the time needed to build trust and convert leadsKey metrics to track for measuring the success of Facebook adsViewing Facebook ads as a brand-building tool rather than just a lead generation toolConnect with Done For You ServicesDone For You Services - https://dfys.com.au/Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-smFind out about our Done for You Lead Generation - https://dfys.mykajabi.com/done-for-you-lead-generationConnect with Done For You Services: https://www.instagram.com/doneforyouservices_/Kylie's ResourcesProperty Management Growth School:...

What happens when you spend years building a business, only to realise you're not set up to sell it, or worse, you've been losing income without even knowing?Many real estate business owners don't think about selling until they're ready to walk away and by then, it's often too late to fix what's broken. Trust accounts might not be compliant, agency agreements might be invalid, and hidden income could be slipping through the cracks.Whether you're buying a rent roll or preparing to exit, the way you handle this process directly impacts your business's value, your peace of mind, and your financial future. In this episode I chat with James Dalton who is a seasoned real estate consultant who formerly led Neil Dalton Consulting, a boutique firm specialising in trust auditing, due diligence, rent roll advisory, and business improvement. The NDC brand is now owned and operated by HD&U.James shares practical tips and real life stories that show exactly why preparation, professionalism, and proper support make all the difference when buying and selling a rent roll.  If you're going to buy a rent roll, you need to really think through the return on investment associated with buying that rent roll. And then in addition to that, there's the actual merger of that rent roll into your business - James DaltonWe explore:What due diligence really means when buying a rent roll and what happens if you skip itThe most common mistakes real estate agencies make during a rent roll saleWhat hidden risks and income gaps might be hiding in your portfolioReal life compliance red flags that can cost your business tens of thousands of dollarsWhy rent roll agency agreements and assignment clauses are often incomplete or invalidHow legislation changes are pushing older business owners to sellWhy you need to start preparing at least 12 months before selling your rent rollThe power of building strong relationships between buyers and sellers during a sale Real estate specific tips on retention periods, transition support, and legal contractsHow a lack of internal systems can cost you time, stress, and serious moneyKylie's Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/ HD&U Sales Bundle:

Email marketing is one of the most overlooked tools in the real estate industry, but it's also one of the most powerful. Unlike social media, where you're at the mercy of algorithms, email gives you direct access to your audience and the chance to build genuine, long-term relationships.Whether you're nurturing cold leads, showcasing your expertise, or keeping clients in the loop, email lets you stay front of mind in a personal and consistent way. It's not just about selling, it's about creating value that builds trust and drives action.In this episode, I'm diving into how to turn your inbox into a lead-generating, relationship-building machine with the right strategy behind it.I'll walk you through the basics of building an email list, creating consistent value-packed content, and using tools like ChatGPT to make the process easier. If you've been relying solely on social media, this is your sign to start nurturing your audience in their inbox too, starting with a simple newsletter or freebie.“It's like planting a seed. You might not see the results straight away, but if you keep nurturing that list, you'll build relationships that actually convert.”- Kylie WalkerWe explore:Importance of email marketing in the real estate industryBuilding an email list through lead magnets and valuable contentChoosing the right tools for email marketing managementSegmenting the audience for tailored messagingProviding consistent value to engage the audienceIncorporating strong calls to action in emailsEmphasizing consistency over perfection in email campaignsLeveraging AI tools for content creation in email marketingNurturing relationships through email rather than focusing solely on social mediaEncouragement to create freebies or newsletters to start building an email listDone For You Services - https://dfys.com.au/Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-smFind out about our Done for You Lead Generation - https://dfys.mykajabi.com/done-for-you-lead-generationConnect with Done For You Services: https://www.instagram.com/doneforyouservices_/Kylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerateBook a Strategy Call with Kylie:...

Behind every successful business owner is a story you don't always see, the tough seasons, the unexpected turns, the quiet moments where they feel like giving up but decide to keep going anyway.It's making big decisions when you're not sure how things will turn out. It's sticking with it, even when life doesn't go to plan. These are the parts of business people don't often talk about but they matter the most.Building a business isn't just about strategy, skill or systems. It's about stamina. The ability to show up on hard days. The willingness to lead even when no one's watching. And the courage and inner strength it takes to stay in it for the long game, especially when life throws curveballs you never saw coming.And my guest in this episode, Joanna Boyd, is a powerful example of exactly that.Joanna who is a Brisbane based buyer's agent with over 27 years in the real estate industry. She's also a business owner, mother, and one of the most grounded, heart led leaders I've had the pleasure of meeting. Joanna shares how she built her business from the ground up after the sudden loss of her husband, the systems and strategies that keep her client experience seamless, and what true leadership looks like when life is anything but smooth.“ Grief and loss and challenges can be presented in so many different ways, but you've almost got to sit in it and swim with it and actually really get those feelings to be able to come out the other side. It's not my nature to not keep moving. There's so many little bits of wisdom that I've learned along the way” - Joanna BoydWe explore:Joanna's 27 year journey through the real estate industry The sudden loss of her husband during a family holiday and how it shaped her pathHow Joanna found the strength to rebuild her life, raise her children, and grow a successful businessThe loneliness of business ownership and how to build your own support toolbox for your journeyWhy systems, client education, and proactive communication matter more than ever in real estate and property managementWhy she believes systems and processes are key to delivering a high end client experience and the ones she swears by and has implementedHow to build strong customer relationships that lead to repeat and referral businessSimple ways to make your business more efficient with email templates, Loom videos, and process roadmapsTips for balancing work and life as a solo parent and business ownerHow grief can fuel purpose and why it's okay to ask for helpThe value of surrounding yourself with like minded people and why Netflix sometimes counts as personal development Kylie's Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie:...

Short form video is no longer just a trend—it's a powerful tool for real estate agents and property managers to build trust, connect with their audience, and grow their personal brand. In this episode of The Property Management Podcast, we're diving into how platforms like Instagram Reels, TikTok, and YouTube Shorts can transform your visibility online.Whether you're new to video or looking to level up your content game, this episode is packed with practical tips on what to post, how to stay consistent, and why authenticity matters more than perfection. Plus, you'll hear the inspiring story of one agent who saw a massive boost in engagement just by showing up on video.The host explores the game-changing impact of personal branding through short-form video content for real estate professionals. With platforms like Instagram Reels, TikTok, and YouTube Shorts leading the way, the episode unpacks how these tools can elevate your online presence and build real engagement.Listeners will learn the importance of consistency, authenticity, and value-driven content. Actionable strategies include posting regularly, sharing your expertise, letting your personality shine through, using trending sounds and hashtags, and ending each video with a clear call to action.A success story of a real estate agent who significantly boosted her engagement by embracing short-form video reinforces the episode's key takeaway: building trust online starts with being visible, relatable, and real.“When you show up consistently on video, your audience gets to see your face, hear your voice, and connect with your personality. You're not just some name on a business card or in an email signature; you're a real, relatable person, and that builds trust.” - Kylie WalkerWe explore:Importance of personal branding for real estate agents and property managersUtilization of short-form video content on platforms like Instagram Reels, TikTok, and YouTube ShortsThe trend of engaging audiences with quick, consumable video contentEstablishing genuine connections with audiences through videoThe significance of trust in the real estate industryStrategies for effective personal branding using video contentThe role of consistency in posting video contentSharing expertise and valuable insights to enhance credibilityShowcasing personality and authenticity in videosEncouragement for listeners to create and share their own short-form videosDone for You Services:Done For You Services - https://dfys.com.au/Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-smFind out about our Done for You Lead Generation - https://dfys.mykajabi.com/done-for-you-lead-generationConnect with Done For You Services: https://www.instagram.com/doneforyouservices_/Kylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https:

Have you ever felt like you were the only one struggling in your business and life journey?When people open up about their deepest struggles and the moments that challenged them most, it creates a bond like no other. Hearing someone else's journey reminds us that we're never truly alone, everyone is fighting their own battles. And somehow, even through the tough times, we all find a way to keep moving forward.And this type of bond is something I experienced recently when I did the Hands Across The Water Charity Bike Ride event.It was a challenge that tested us physically,y mentally and emotionally. And it wasn't just about pushing through the pain or reaching the finish line. It was about the journey along the way and the powerful lessons we learnt. And let's be real in business and in life there are days that you feel completely overwhelmed and and of course ready to throw in the towel. And you ask yourself the question: do you have what it takes to keep going? But here is what I learnt, sometimes when you are struggling the most you find a strength you didn't know you had!In this episode I chat with Damon Hill, Head of Sales and Partnerships at Sensor Global. Sensor Global is a connected and automated ecosystem of integrated cloud software and smart loT devices. Sensor gives you complete control and real-time vision of the compliance status of your property portfolio. Our connected and automated ecosystem allows you to fully manage by exception, save time, save hassle, save lives and provide an improved customer experience.Damon also took part in the bike ride and we are diving into building resilience and finding that unexpected strength and the power of genuine connection and giving back to the world in a meaningful way.If you're trying to push through tough days in your business or personal life and looking for inspiration to keep moving forward this episode is for you.“I would say for most people, we focus on our own challenges, and sometimes you feel isolated like you're the only one going through it. Yet when you realise that no one is exempt from going through challenging times and difficult times, it shifts something. And again, we were lucky enough to experience that. I go back to that comment where it strips you back as a human — you become very open, and you learn things about people that you would never learn in just an industry conversation or anything like that”- Damon HillWe explore:How the Digital Live Hands Across the Water charity ride changes lives beyond the bikeWhy stripping life back to basics brings clarity in business and leadershipThe lessons in resilience, connection, and vulnerability that every business owner needsHow Sensor Global is transforming property safety with 24/7 real time monitoringWhat Sensor Insure is and how it's helping landlords save money and protect propertiesThe future of property management compliance and why smart technology is keyHow being around the right people in business accelerates your personal and professional growthKylie's Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses:

If you've ever held back from showing up on social media because of fear—fear of judgement, not feeling good enough, or worrying you'll get it wrong—you're not alone. In this episode, I'm getting real about the mindset blocks that kept me stuck and how I pushed past them to build my brand and grow my businesses.I'll share the personal challenge that helped me shift gears, the power of consistency, and why showing up—even when it feels uncomfortable—is key to building trust and connection online. Whether you're just starting out or feeling stuck, this episode will help you take that next step with more confidence and clarity.In this episode, I dive into the mindset blocks that often stop business owners from using social media effectively to grow their brand. I open up about my own experience with fears like judgement, imposter syndrome, and self-doubt—and how I slowly worked through them.One of the biggest turning points for me was setting a personal challenge: post one video every week. That small commitment helped me show up more confidently online, build my personal brand, and ultimately grow multiple businesses.If you're holding back, this episode is your reminder to start before you feel ready. Show up as your authentic self, focus on consistency over perfection, and engage with your audience in a real way. It's not about being flawless—it's about being present.“If I could overcome my fears and build a brand that changed my life, so can you. Your voice matters, your experience matters, your business and you deserve to be seen.”- Kylie WalkerWe explore:Mindset blocks affecting social media engagementOvercoming fear of judgment and criticismAddressing imposter syndrome and self-doubtImportance of authenticity over perfection in online presenceStrategies for building confidence in social media usageCommitment to consistency in posting contentFocusing on providing value rather than sellingEmphasizing engagement and community building on social mediaThe significance of personal branding in business growthEncouragement to take action and start sharing content onlineDone for You ServicesDone For You Services - https://dfys.com.au/Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-smFind out about our Done for You Lead Generation - https://dfys.mykajabi.com/done-for-you-lead-generationConnect with Done For You Services: https://www.instagram.com/doneforyouservices_/Kylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership:

Rent roll growth is one of the biggest challenges in the industry right now. But it's also one of the biggest opportunities if you do it right. With sales volumes down and margins tighter, building a strong rent roll can create long term stability and recurring income for your business. But many are still guessing when it comes to lead gen and prospecting, or worse, avoiding it altogether.The good news is that you don't need to be a pushy salesperson to grow your rent roll. With a clear process, consistency, and a willingness to try new things like digital marketing and automation, growth becomes more predictable and more enjoyable.In this episode I chat with Sherrie Storor who is a real estate agent, mentor, speaker, educator, happiness advocate and Best Life catalyst here to help you find your edge and leverage your real estate career to achieve your dreams. Sherrie shares her proven systems and mindset shifts that actually work in today's market. Whether you're just starting or have hundreds of doors already, her advice is grounded, doable, and backed by experience.“  I think the best thing that you can do is actually put together an automated process for your business into your CRM and then actually have that same consistent approach moving right through. So it could be, day one you make the phone call, day two, it might be a text message, day three, it might be an email. ” -- Sherrie StororWe explore:What prospecting really means and why so many get it wrongWhy rent roll growth is essential, not just for income, but for building a sellable assetHow to turn one property into many through consistent lead generation and nurturingWhat a good prospecting system looks like especially for busy property managersHow to work your warm leads and when to call, text, or emailHow building your personal brand online can actually replace cold prospecting over timeHow to use AI, automation, and CRM systems to streamline your follow upsWhy mindset matters just as much as strategy and how to overcome fear around prospectingThe power of consistency and why one ad or one letter drop isn't enoughKylie's Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/ HD&U Sales Bundle:

If you're a property manager trying to grow your business, attract more clients, or finally build that personal brand, social media can feel overwhelming. There's pressure to show up, post consistently, and know what's trending… all while running a busy portfolio or managing a team. And let's be honest, putting yourself out there online can be downright terrifying.But the truth is, social media has become one of the most powerful tools to grow a property management business. It builds trust, creates visibility, and helps you stand out in a crowded market.In this episode of the Property Management Podcast, I'm introducing a new format with shorter, value-packed episodes focused on digital marketing, social media, and online strategies to help you grow your business. As a former TV sports journalist, mum of four, and co-owner of a $1 million real estate brand, I'm here to empower women in property management with the tools and confidence to show up online.I'll be sharing five key social media trends that are making a real impact right now, why short-form video is still king, how building a personal brand sets you apart, the shift from followers to real community, using AI to simplify content creation, and why storytelling is the future of sales.“I know putting yourself out there can feel scary, but trust me, the rewards far outweigh the fear, and the sooner you start, the sooner you'll see results.”- Kylie WalkerWe explore:Transitioning from traditional careers to property managementEmpowering women in the property management industryBalancing career and family life in property managementIntroduction of a new podcast format with shorter episodesFocus on digital marketing and social media strategiesImportance of short-form video content for business growthSignificance of personal branding in attracting clientsBuilding genuine communities over merely accumulating followersUtilising AI and automation in content creation and marketingThe role of storytelling in effective sales and client engagementDone for You ServicesDone For You Services - https://dfys.com.au/Find out about our Done For You Social Media Management - https://dfys.mykajabi.com/done-for-you-smFind out about our Done for You Lead Generation - https://dfys.mykajabi.com/done-for-you-lead-generationConnect with Done For You Services: https://www.instagram.com/doneforyouservices_/Kylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership:

Have you ever felt like you are juggling a million tasks?I've been there too! Often we are running on caffeine and chaos with things still falling apart or falling behind and you feel like you just can't keep up.Here's what I learnt from this - working harder doesn't always lead to better results and working smarter is where the real magic happens. We are now in a new era at the moment where AI is no longer a futuristic concept and the beauty of this is that AI is one of the most powerful tools to HELP make that shift from working harder to working smarter.The businesses that are embracing it are getting ahead. Whether you're struggling with admin overwhelm, losing time to repetitive tasks, or just trying to figure out how to grow sustainably, AI can help. AI is changing how we work but it doesn't have to be overwhelming. It's about freeing yourself and your team up to do more of what actually moves the needle. And in this episode we deep dive into AI so you can start seeing how you can implement AI into your business.I chat with Sam Mclean who is the founder of Elite Agent and helps businesses win more listings and get more efficient with AI. Sam shares practical tools you can start using today, explains why AI isn't as scary as it sounds, and shows us how it can free up your time to do the stuff that really matters.“ The Agents that can use AI well will win the new era. And that means using AI well to do the things that AI can do so it can free you up to do the things that AI can't do. And so what I see is the ‘AI can't do's' is the building relationships and having real empathy with your clients. If AI can free you up to do more of that, then I think that's how you win” --Sam McleanWe explore:Sam's journey from corporate tech to property and how AI became a part of her worldThe must have AI tools that real estate professionals should be using right now (including large language models like ChatGPT and Claude)How AI agents and automations are doing the heavy lifting behind the scenes from email creation to content creationThe power of tools for personalising your communication and building stronger relationships with landlords, vendors, and tenantsWhat “Search Everywhere Optimization” means and why it matters more than SEOHow AI is helping real estate businesses reduce arrears, improve efficiency, and helping to create growthKylie's Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Sensor Global: https://sensorinsure.com/ and...

Ever feel like growing your business means burning yourself out in the process?Growth can feel like it costs EVERYTHING, your time, your energy, your peace of mind. But what if growth didn't have to be so hard? Whether you're struggling with admin, tech fatigue or growth that feels out of reach, my belief is that you don't have to settle for survival mode.With the right systems and support, you can build a business that works for YOU not the other way around. When you combine great systems with the right mindset, you don't just grow your business, you change how you show up every day. You can feel more in control, less stressed, more connected to your clients and more excited about what's next!That's the kind of transformation I'm here for and I know you are too! And that's what we are unpacking in today's episode with Juliette.In this episode I chat with Juliette Hughes who is a powerhouse in the Australian property management industry, bringing over two decades of experience, insight, and leadership to the table. As Head of PM Advisory at Ailo, Juliette sits on the company's Senior Leadership Team, where she plays a key role in driving innovation, agency success, and transformational change across the property management landscape.This isn't just another chat about tech. It's about redefining how property managers feel about their work, how you can grow without the chaos, and how to ditch the old ways of doing things and lean into real transformation. If you actually have one system that connects and gives you visibility, and you can do the work with the context of the information all in one place, you get to close the gate on all the conversations that you're having about different things. - Juliette HughesWe explore:Juliette's story and her experience from running her own agency to now working with property professionals to implement AiloWhat Ailo is and how Ailo isn't just another tech solution and can help save you time and moneyHow Ailo replaces the need to use multiple software programs in your business and brings everything into one easy to use platform built specifically for property managersHow Ailo can help reduce arrears, track performance, automate communication, and streamline everything from inspections to paymentsHow property managers can service owner occupiers using Ailo and unlock new revenue streams in their marketHow embracing new ways of working can unlock freedom, improve service, and reignite your love for the industryTools to help you work smarter and free up your time so you can focus on what matters mostKylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo:

If you're a Property Manager you are well aware how tough this industry can be. Legislation and compliance are constantly changing. Recruitment can be a nightmare, and let's not even get started on difficult clients demanding property owners and never ending tenant issues. And to add to that, if you're not learning, you're falling behind. Some days it can feel like you're just constantly putting out fires, feeling completely overwhelmed, like you're drowning in tasks, with no time to actually work on improving your skills or growing your business. BUT the truth is: if you're not learning, you're falling behind. The most successful property managers don't just rely on experience. They continuously educate themselves, adapt and upskill. In this episode we dive into why self education is essential, what trainings are out there to support you, how to identify your knowledge gap and how to take your career to the next level.Your career growth, confidence, and ability to run a successful property management business are all directly linked to how much you're willing to learn and grow. Legislation and compliance laws are constantly evolving and staying updated isn't just important. It's actually a legal necessity Kylie WalkerWe explore:Why the property management industry feels harder and my own experience through business challengesWhy self education and staying compliant matters and why investing in continuous learning is essentialHow self education and the right mindset and tools has helped me grow and avoid burnoutEasy ways to spot your own knowledge gaps and what to do about themHow to audit what's stressing you out the most and how to stop the cycleHow to fit business growth in your day without adding to your full plate and my top property management training ideasHow to support and upskill your team with property management staff training and how it can help your rent rollWhere to find the best free and paid training options for property managers from online courses, free resources, mentorship and moreRecommended Trainers, Coaches, MentorsJulie Davis - https://www.juliedavis.com.au/Julie Collins - https://www.facebook.com/JulieCollinsPMSolutionsHayley Mitchell -https://mitchellpt.au/Pm Collective - https://www.pmcollective.com.au/Hermione Gardiner - https://sidekick.net.au/Sarah Cincotta - https://risewithsarahcincotta.com.au/Kylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership:...

Ever felt overwhelmed by compliance in property management? You're not alone! Property compliance is not going anywhere and is no longer just a box to tick, it's a critical part of running a successful and risk free property management business. With tighter regulations and increasing legal risks, failing to stay on top of compliance can COST businesses thousands or even their entire reputation. Now what if you could manage compliance effortlessly in one place, without jumping between spreadsheets, CRMs, and supplier dashboards? That's exactly what software Properteasy does and in this episode, we unpack why every property manager needs a system like this! I chat with Petr and Martina, co-founders of Properteasy, to hear their incredible journey on how they moved from Czech Republic to Australia, built their careers from scratch, and launched a game changing compliance software for property managers. It was a huge impact on property managers to have all these new regulations and legislations - it keeps changing all the time. We have to stay on top of it. We have to stay updated. So obviously everybody was a little taken aback by it. How are we going to do it? Real Estate agencies and property managers need to understand this as part of their job. Our software helps them to plan and understand what they need to do - MartinaWe explore:How Petr and Martina built a new life and a thriving business in Australia after moving over from Czech RepublicHow Petr and Martina created a software solution ‘Properteasy' that's transforming property management to help stay on top of compliance How Properteasy simplifies compliance by keeping everything in one place, organises data to easily track tasks and connects with PropertyMe to update records automatically How the software makes life easier for property managers, reduces risks and will help to provide a better service in your businessHow to see compliance as a competitive advantage in your business and use it as a way to attract better tenants, increase rental yields, and boost the value of your rent rollsHow to best manage compliance and put systems in place to manage it efficiently and avoid legal risksHow AI tools are taking over the industry and why embracing it is critical for your businessKylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0 Find out about our Done for You Lead Generation -

If you're a property manager, BDM, or business owner, you're always looking for ways to grow your rent roll and bring in new business. Partnering with buyer's agents is one of the most overlooked yet powerful relationships you can have in business and could connect you with multiple investor clients, filling your pipeline with potential opportunities. Your next big client might not come from cold outreach, it could come from a strategic partnership. Instead of waiting for landlords to come to you, build relationships with the professionals who are bringing investors into the market right now. Buyer's agents have built strong trust with their clients, making their referrals highly valuable And if you want to future proof your property management business, create a steady stream of referrals, and get ahead of your competition, it's time to start networking with the right buyer's agents. In this episode I chat with Emily Wallace who is the Founder, Director and driving force behind Wallace Advocates, a boutique Melbourne based buyers agency dedicated to helping clients find their dream homes. With a passion for demystifying the property market, Emily is committed to guiding buyers through the most significant purchase of their lives. Wallace Advocates specialises in securing homes for clients who want to live in them rather than expand an investment portfolio. This philosophy is at the heart of Emily's approach, ensuring each property purchased feels like the perfect fit.“In property managers that I've spoken to, the ones that are leveraging the buyer's agent relationship the best are those who really make great relationships with their clients, who are investors who want to build a portfolio and recommend them to a buyer's advocate to help grow that portfolio. And in return that buyer's advocate. Giving the business back to that property manager to look after the properties that they purchased.” -Emily WallaceWe explore:- How property managers can form referral relationships with buyer agents- Why property managers should be leveraging these partnerships to grow their rent rolls- What buyer's agents look for in a property manager before making a referral- The best ways to approach a buyer's agent and pitch your property management services- How technology and systems play a role in building trust and securing more business- Why communication and transparency are the key factors in winning over investors- How the buyer's advocacy industry is evolving and what it means for property managersKylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ HD&U Sales Bundle:

Technology should make your life easier, not harder and is rapidly changing the way property management businesses operate. Those who embrace the right tools will thrive in the long run, but with so many shiny new tech solutions out there, how do you know what's actually worth your time and investment? Is it really helping real estate professionals? OR is it just adding more overwhelm? If you're feeling overwhelmed by all the new tech and AI tools out there, look at what's actually working in your business, eliminate what's not, and only invest in tools that improve efficiency and results and this is exactly what we go over in this episode. I chat with Peter Schravemade, Managing Partner of Reach ASEA to talk about the tech every property manager should be using, how to avoid falling for shiny object syndrome, and why the right tech should give you back time, NOT add to your workload. Peter shares his insights on what technology actually works, why property managers struggle with change, and how AI is already changing the game in real estate. If you're looking to make your business more efficient, profitable, and scalable, without losing the human relationships that make you stand out, this episode is a MUST listen!One thing that I'd encourage anyone in property management or any property professional is to consider the fact that with your technology - there needs to be a synergy between them. And if you're not using these tools or they're not dialing the needle, then it might be time to consider looking at something else or changing the way that you actually do business or modifying a tweak - Peter SchravemadeWe explore:How to build a tech stack that actually works for your business and stop paying for tools you don't useWhy the one stop shop property management software doesn't exist and why it might be a good thing How to decide which new tech is worth your time and what tech to ignoreWhy AI is such a game changer for property managers and practical ways to use it for your businessThe biggest mistake real estate businesses make when adopting technology and softwareWhy senior property managers are in such high demand and what it means for agenciesHow to balance automation with the human touch to build trust and win more businessBrand new tools for property managers that will save you hours of timeKylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0 Find out about our Done for You Lead...

Privacy laws might not be the most exciting topic, but if you're a real estate agency owner, property manager, or business development manager, ignoring them could cost you BIG TIME. If you want to protect yourself in business, maintain trust with clients and avoid hefty fines, privacy compliance is a MUST. And If you're not sure whether your business is compliant, take action now, whether it's updating your privacy policy, reviewing your contracts, or implementing better data security practices, small steps today can save you major headaches down the track. And this is exactly what deep dive into, in this episode. I chat with Kristen Porter who is an expert in business law and privacy for the real estate industry. Kristen is well known for helping agencies grow through strategic acquisitions of rent rolls, sales agencies and shares in companies. Kristen helps real estate agency principals to shield their assets, future proof their business relationships, expand faster and plan their exit so that they can increase the value of their agency and have peace of mind knowing that their a*rse is actually covered. If you use any kind of computer program or AI to help you make a decision in the business. And that uses personal information and it might impact the rights of an individual. Then you actually need to now disclose that in your privacy policy. - Kristen PorterWe explore:Why privacy laws are changing and how they impact real estate businesses How if your privacy policy is outdated or non compliant, you could be at riskThe 3 must have privacy documents that every agency needsHow to handle client data correctly, including tenancy applicationsWhy offshoring data (like using VAs) could land you in hot water if you're not careful and the clauses needed in your ContractsThe role of AI in real estate, how it affects decision making and why AI must be stated in your privacy policyThe risk of data breaches, what they mean for your business, and how to protect yourselfSteps to take now to ensure your business is compliant and future proofWhy tightening up security and only keeping necessary client information is criticalKylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0 Find out about our Done for You Lead Generation -...

If you're feeling stretched too thin and struggling to keep up, know that you're not alone.Life as a business owner, a working parent, and a partner can often feel like an impossible juggling act, especially when you're trying to do it all. And for many of us, the struggle to "do it all" often leads to exhaustion, stress, and burnout. But what if there was a better way?In this episode I chat with Ebonnie Schravemade director of REACH, who brings a wealth of experience in senior leadership roles. In all her previous roles she's established an impressive track record of developing and implementing systems, managing major national and international accounts, troubleshooting, problem-solving and finding innovative new ways to succeed.If you're constantly feeling overwhelmed by your never-ending to do list, take this as your SIGN to stop, reassess, and start making changes that truly serve you. Ebonnie shares ways to set better boundaries, outsource tasks, and make lifestyle shifts and how there are ways to create a life that feels more aligned and less exhausting.I set aside time like when I feel like I'm getting stressed or life is getting too much.I literally just sit back and go, okay. What are we doing? Let's look at the big picture. It's like, when you're running a business, you schedule times to sit back and review what's happening in your business and focus on the big picture. I do the same for home and life. I like being efficient - Ebonnie SchravemadeWe explore:How Ebonnie transitioned from the corporate world to property and made career moves that suited her family's needsThe struggles of managing work, family, and mental load while juggling multiple responsibilitiesHow to recognise the signs of burnout before it's too late and why taking action early can save your health, relationships, and business from long term damage The guilt working parents feel about prioritising themselves and why shifting that mindset is crucial and why self care isn't selfishWays to lighten your workload in career and in family life with steps that made a huge difference in Ebonnie's life and you can implement too Tools that can save you hours every week that have helped Ebonnie free up time and energyKylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0 Find out about our Done for You Lead Generation -

The property market is always changing and as we head into 2025, buyers, investors, and real estate professionals are asking the same question, what's next? Staying ahead of market trends is crucial, buyers and investors are looking for experts who can provide real data and insights, not just opinions. If you want to stand out as a property manager, BDM, or business owner in the real estate space, knowing your local market inside and out is a non negotiable for your business. Too often, property managers focus on customer service and delivery but forget that investors and buyers are looking for more than just good management - they want someone who understands the bigger picture. If you can show them you understandthe trends affecting their investments, buying and selling decisions, you're already ahead of the competition. If you're serious about growing your role as a trusted expert in property management and real estate industry, start making market insights part of your knowledge and your conversations. Market data isn't just numbers, it's the story of what's happening in the real estate space. If you can tell that story in a way that helps your clients and potential clients make informed decisions this will set you apart and win you new clients and business and this is exactly what we go over in this episode!"what your clients would really appreciate is certainty and having the information and the data to back up that narrative of what you see in the market" - Eliza OwenWe explore:How Australia's property market performed in 2024 and what it means for 2025How to use market data to position yourself as an expert in your industry and why it creates credibility How you can speak confidently about trends like rental demand, vacancy rates, and pricing shifts, and how this can lead to building further trust with your client relationshipsWhat data actually matters and how to explain it in simple terms to your clients effectively to help them make decisionsWhy understanding migration trends, rental demand, and property values can help you attract more clientsThe biggest mistakes property managers make when talking about the market and how to avoid themHow you can leverage information like affordability, rental price shifts, to help grow your businessHow tools like CoreLogic and RP Data provide valuable insights and how to use the data to your advantage with helping you to stay ahead of market trends and speak to clientsKylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ HD&U Sales Bundle:

If you think LinkedIn is just a place to upload your resume and call it a day, think again! Linkedin has changed over time and if you're not using it as one of your social platforms in business, you're missing out on one of the most powerful lead generation tools. If you're a property manager, real estate business owner, or someone looking to generate high quality leads, LinkedIn is one of the best platforms for growth (if you know how to use it right). With the property management and real estate industries becoming more competitive, it's important to have a solid LinkedIn strategy to get in front of the right people for your business. So if you're wondering how you use LinkedIn to position yourself as an authority, generate leads, and stay ahead of these changes - This is exactly what we are diving into this episode! I chat with Adam Houlahan, LinkedIn strategist and CEO of Prominence Global and one of the most recognised LinkedIn agencies in the world. He has helped business owners grow their presence and get results from LinkedIn for over 10 years and he shares the exact strategies you need to win on LinkedIn in 2025 “You can be putting out the best content in the world and it can be receiving high engagement but if you're not interacting with other people or responding to other people, the algorithm will still punish you as it will see it as “you're all about you” and not being a two way player - Adam HoulahanWe exploreHow Linkedin isn't just a job search platform anymore and how to use it as a business growth toolHow to niche your business to stand out and build a Linkedin presence that gets noticedThe 5 non negotiable activities you should be doing weekly to grow your business on LinkedIn Why your LinkedIn content isn't getting traction and how to fix itWhat content to post, how often and what gets rewarded and noticed by the algorithmHow to increase more visibility, get more comments and why engagement mattersHow to move potential clients off the Linkedin platform into your business through emails, events and workshops without being spammyKylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0 Find out about our Done for You Lead Generation -...

Property management isn't what it used to be. The days of just managing maintenance requests and collecting rent are long gone. The industry is evolving and it's evolving fast! The people who stay ahead are the ones who embrace new ideas, support their teams, and use data to make smarter decisions are the ones who will thrive. So if you're still managing your business the way you did 5 years ago, it's time for a serious shake up! In this episode I chat with Jodie Stainton, Director of Property Management at Harcourts Solutions, about how she's leading her team into the future. We dive into what's changing in the world right now, new innovations, shifts in how we think and work, and the tech that's already shaking up the industry. Jodie shares actionable strategies that actually work and have been implemented in her business. Whether it's streamlining workflows, shifting your mindset, keeping your team motivated, or using data to improve customer experience, this episode is packed with practical insights you can start applying right now. “I'm always learning, it means that I'm looking at the shifts that are always happening in the world. And to be fair I've been exposed to that with the leaders I've been working with. That then has shaped when you're learning and when you see something you can go hang on a second we can use that in property management” - Jodie StaintonWe explore:How Jodie stays ahead of the game with her fresh ideas and how it's helped scale the businessHow to build high performing teams and the reasons her property managers stick around and not have a high turn over of staffHow Jodie tracks customer experience and why it's a non negotiable in the businessWhat's happening in real estate tech with AI and automation and how it's already changing how we lease, manage and communicate How we as property managers can uplevel our skills and the skills we need to focus on as automation takes overWhy hiring the right people matters more than ever and how the business keeps their team engagedHow teams performance is a direct reflection of your leadership and how to keep your team engagedKylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerateBook a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/HD&U Sales Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-callConnect With...

The real estate market is always moving and shifting. Interest rates can skyrocket one moment and then dip the next. Buyer's and renter's needs and interests change, new technology can come about and change the way we operate our business, changes in legislation can throw in new rules for us to follow, and while this can all create the feeling of uncertainty and another thing for us to learn - it's also an opportunity. An opportunity to adapt and lean into the shifts that are happening to stay ahead and build a business that is resilient. With the right mindset, property managers can navigate challenges, overcome obstacles and seize opportunities - your mindset is your most powerful tool and is the one thing you can control (when you put your mind to it!)With 2025 bringing new trends like AI adoption, rising economic pressures, and changing client expectations, staying resilient and adaptable has never been more important.And in this episode I empower property managers and real estate professionals to approach the year ahead with clarity, confidence, and practical strategies to thrive in uncertain times. ” I realised that setbacks are absolutely inevitable, but they're also good opportunities to learn and adopting that growth mindset helped me see the challenges as stepping stones, rather than obstacles ” - Kylie Walker We explore:Kylie's personal journey through the various market changes from surviving the 2011 Qld floods, navigating the global financial crisis and pivoting during the pandemic with virtual tours and new technologiesEconomic fluctuations, interest rates, and inflation and the trends shaping the Real Estate market for 2025How to embrace a growth mindset and view setbacks as learning opportunities and diversifying strategies to future proof your businessHow to adapt to change and utilise new technologies and being open to different strategies to pivot if neededFocusing on the big picture, practicing self care, and finding strength in challenging momentsHow to leverage market data and educating clients to foster long term relationships and build trust by sharing your unique knowledge and perspectiveHow challenges are inevitable, but they can also serve as stepping stones to greater successKylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerateBook a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/HD&U Bundle: https://www.hdandu.com.au/that-property-mum-sales-readiness-bundle-0Find out about our Done for You Lead Generation -

Growth is the lifeblood of any property management business, yet many professionals struggle to find effective strategies to expand their rent roll and improve client relationships. In a competitive real estate market, staying ahead requires more than just hard work, it demands smart, data driven strategies. Whether you're a BDM, property manager, or real estate business owner, leveraging data can transform how you grow and manage your business. Understanding how to effectively use data can transform your approach, helping you stay relevant, grow your rent roll, and ultimately, achieve lasting success and in this episode we dive into exactly this!I chat with Kasey McDonald who is the Qld State Manager at Corelogic and we uncover how property managers and BDMs can leverage data to unlock new growth opportunities. With over 27 years of experience in the real estate industry, Kasey shares her journey, expertise in growth strategies, and practical ways to stand out in a competitive market ” I think the way that I've spoken to businesses about this report is to use it as an annual performance review or property review with your clients. Send them a meeting invite and say, I really would love to talk to you about how your property has performed. More importantly to gauge, and obtain your feedback on how you think we've done in managing your property for you in the last 12 months” . - Kasey McDonald We explore:Kasey's journey in the real estate industry and how she started on reception and worked her way up to becoming a leaderHow her passion for growth and implementing change has earned her respect in the industryHow RP data can drive growth from tenure reports, withdrawn and aged listings, and suburb insightsHow to collaborate with sales teams to utilise existing CRM data for prospectingHow to tailor communications to meet the specific needs of property owners and investorsHow to use investment property reports for annual property reviews, showcase equity opportunities, and build trust with landlordsHow to streamline operations by integrating RP Data with your CRM to ensure accurate, up to date information and actionable insightsHow to use heat mapping to identify what matters most to your prospects and tailor your approachConnect with Kasey McDonald https://www.linkedin.com/in/kasey-mcdonald-857a3337/?originalSubdomain=aukamcdonald-au@corelogic.comhttps://www.corelogic.com.au/https://www.facebook.com/corelogicaustralia/https://www.instagram.com/corelogicau/?hl=enKylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM...

Resilience and mindset are essential in any profession, but especially in high pressure environments where setbacks are inevitable. Whether you're a property manager or a business owner navigating client challenges, recovering from injury, or navigating a personal setback, the ability to stay positive, focused, and determined can make all the difference. In this episode, I chat with a special guest, my son Sam Walker who plays for the Sydney Roosters and he shares his journey as a professional athlete. Sam opens up about overcoming challenges, including injuries and setbacks, and highlights the importance of mindset, resilience, and gratitude in navigating both career and life.The ability to stay positive, focused, and determined can make all the difference. Sam's insights offer inspiration to stay focused on your goals and keep moving forward. “I think it's staying pretty calm and not letting the moment get in the way too much and being in control of yourself. A lot of times you can make the situation seem a lot bigger than what it is” - Sam WalkerWe explore:How Sam followed his dream to play professional rugby leagueThe dedication and sacrifices it takes to achieve and maintain a professional sporting career.The moment Sam ruptured his ACL and how it impacted his seasonHis journey through recovery and how he stays motivated by focusing on the big pictureThe mindset shift that helped him stay positive and focused during rehabSam's game day routine, including breathwork, ice baths, and staying off social mediaThe importance of staying calm and focused during a game, even when things don't go as planned.The lessons learned from reflecting on setbacks and using them to improve his game Kylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerateBook a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-callKolmeo: https://kolmeo.com/Book in your team insight bundle with HD&U here:https://www.hdandu.com.au/that-property-mum-team-insight-bundle

If you're in property management, chances are you've asked yourself how to grow your rent roll or when the right time is to sell. These questions aren't just about numbers they're about the future of your business, your profitability, and your long term goals. Rent roll growth and management are at the heart of every successful property management business, but navigating the best strategies for growth, scaling, and eventual sale can feel overwhelming.In this episode of I'm joined by Nathan Brett, CEO of Real Estate Dynamics, to help break it all down. Nathan has decades of experience helping property management business owners across Australia grow and sell their portfolios and is passionate about helping leaders grow or sell their rent roll. Together, we'll explore why rent roll growth is vital for the sustainability of your business, how to avoid common pitfalls, and how to set yourself up for success, whether you're planning to scale or sell.If you're ready to take control of your rent roll and maximise your business potential, this episode is for you! ”There's a lot of things that we would do. One of the things is we would get them, the owners of the business, to sit down and help them plan it out - without a plan, growth is really difficult” . - Nathan BrettWe explore:How balancing organic growth and strategic acquisitions is essential for longterm successWhy streamlining operations and building systems driven businesses are crucial for growth and profitabilityHow rent roll attrition is inevitable, but planning and proactive strategies can offset lossesHow to stay profitable throughout your rent roll's lifecycle to sell when the timing and market conditions are optimalWhy high staff turnover can significantly impact profitability, operations, and client retentionHow to focus on strong onboarding processes and creating a supportive culture in your workplaceHow to understand your numbers and by analysing your business expenses and operational costs, you can identify areas for improvement and boost profitability in your businessConnect with Nathan Bretthttps://realestatedynamics.com.au/ebook/four-ways-to-grow-your-rent-roll/#onehttps://realestatedynamics.com.au/Kylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerateBook a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-callKolmeo: https://kolmeo.com/Book in your team insight bundle with HD&U here:https://www.hdandu.com.au/that-property-mum-team-insight-bundle

Menopause is a life stage that every woman will experience, yet it's often shrouded in silence and misunderstanding. For busy professionals especially those in demanding roles like property management the physical and emotional toll of menopause can feel overwhelming, impacting both personal well being and career performance. If you're a busy professional or a woman feeling stuck, overwhelmed, or unsure how to navigate the physical and emotional changes of midlife, this episode is for you I chat with Carolyn Broomfield and we shed light on why understanding menopause and making proactive lifestyle changes are crucial for navigating this stage of life with confidence and strength. From reducing the risk of osteoporosis to improving mental health and overall well being, the steps you take now can have a lasting impact. Whether you're currently in the throes of menopause, preparing for the journey ahead, or simply seeking ways to prioritise your health and well being, this conversation is packed with practical advice and inspiration to help you thrive.“Number one would be to prioritise your sleep. Make sure you get into a really good sleep routine. You know, no iPhones and meditation or things like that to get into a good sleep which is key”. - Carolyn BroomfieldConnect with Carolyn Broomfieldhttps://www.linkedin.com/search/results/all/?fetchDeterministicClustersOnly=true&heroEntityKey=urn%3Ali%3Afsd_profile%3AACoAACqqm4kB8OIqrESRUmh4cRDoe9TL2wW1FTc&keywords=carolyn%20broomfield&origin=RICH_QUERY_SUGGESTION&position=0&searchId=e0b80c96-b806-417d-9243-50fd81997502&sid=PD2&spellCorrectionEnabled=falsehttps://www.facebook.com/carolyn.broomfield.7Kylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerateBook a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-callKolmeo: https://kolmeo.com/Book in your team insight bundle with HD&U here:https://www.hdandu.com.au/that-property-mum-team-insight-bundle

Are you a BDM or property manager looking to grow your rent roll, adapt to market changes, or perhaps add more value to your clients? In today's changing real estate market, BDMs and property managers need to be more proactive, innovative, and adaptable than ever before. With vacancy rates shifting and investor urgency slowing, it's critical to focus on building strong client relationships, finding new opportunities, and positioning yourself as a trusted expert in the industry In this episode we chat with Samantha Priddis who is committed to helping investors achieve their goals, no matter how diverse, while building strong, long-term relationships with landlords based on trust and transparency. Her approach to success in real estate is simple yet powerful, grounded in three core principles: actively listening to clients, maintaining open and honest communication, and staying exceptionally organised.  ” My goal is to get the landlord as much income as possible and obviously grow the business at the same time, but when my clients are making really good money, they're happy and they're happy with me and that's the goal,.” - Samantha PriddisWe explore:Her personal journey and how her background in sales gave her the perfect foundation for her role as a Business Development ManagerWhy BDMs need to pivot their strategies and focus on sustainable, long-term growthHow to look at your existing database and conduct investor audits via Zoom or phone to check in with current landlordsHow to build trust by offering support like mortgage broker referrals or renovation adviceHow to focus on creating raw, authentic content that educates landlords on legislation, market trends, and investment tipsHow to use platforms like LinkedIn, YouTube, and Instagram to position yourself as the go-to industry expertHow to build your personal brand with a personal website to capture leads and complement your agency's brandHow to use automation tools like CRM systems to follow up and nurture leadsConnect with Samantha Priddishttps://samanthapriddis.com/https://www.instagram.com/samantha_priddis/https://www.linkedin.com/in/samantha-priddis-investor-consultant-property-manager-b24299234/Kylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerateBook a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-callKolmeo: https://kolmeo.com/Book in your team insight bundle with HD&U here:https://www.hdandu.com.au/that-property-mum-team-insight-bundle

Interest rates, mortgages, and refinancing are the backbone of smart investing and successful property management. Understanding these financial components can significantly impact your approach to property management and investment and can distinguish you as a property manager in a competitive market - and in this episode we go over exactly that!I chat with Aaron Christie - David founder of Atlia Wealth and a respected mortgage broker and educator. Aaron is highly qualified and has a wealth of knowledge and experience in the Finance Industry. He shares with us how understanding finance and investing can elevate property management and emphasises the importance of knowledge in interest rates and refinancing for building trust and strong relationships with clients. We dive into strategies to help property managers elevate their role, assist investors with refinancing, and maximise portfolio growth.We explore:Why property managers are often the missing link in an investor's success strategyHow asking the right questions, like “What's your investment strategy?” can position you as a trusted advisorWhy refinancing isn't just about interest rate and how it's about unlocking equity and opening doors to new investment opportunitiesHow property managers can proactively support refinancing by reviewing rents and providing rental appraisal lettersHow interest rates directly impact borrowing capacity and how property managers can add value by ensuring rents reflect current market conditionsWhat you need to know about rental shading and its effect on investors' financial positionsTips for finding the right mortgage broker and developing a strong referral relationshipWhy it's essential to collaborate with brokers who understand the investor mindset and growth strategies “  As you look across the country, there's some absolute weapons of brokers, probably in your neck of the woods. And so you'd be able to find them out, speak to the real estate agents. They'll know who the best is in the local area” - Aaron Christie-DavidConnect with Aaron Christie-DavidVisit the website: https://atelierwealth.com.au/ Follow the Australian Investment Property Podcast's Official Instagram account: https://www.instagram.com/aupropertyinvestmentpodcast/Follow Aaron on Facebook:https://www.facebook.com/aaronchristiedavidFollow Aaron on LinkedIn: https://www.linkedin.com/in/aaronchristiedavid/Subscribe to Atelier Wealth's YouTube Channel:https://www.youtube.com/@atelierwealth_auKylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerateBook a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-callKolmeo:

In the fast-paced world of property management, it's easy to feel overwhelmed by daily challenges. Whether it's dealing with difficult tenants, navigating market fluctuations, or managing an unexpected maintenance crisis, the hurdles can seem endless.Here's a crucial truth: success often lies not in controlling every situation, but in how we react to those situations. As property managers and business owners, taking ownership of our choices becomes a vital practice. It's about letting go of the burdens we can't change and focusing on what's within our control. This shift is essential not only for the success of your business but also for your overall well-being.In this episode, I chat with Amanda Wiapo, the Director and Property Manager at Homely Property Management in New Zealand. She shares her extensive experience in managing properties across Marlborough, Auckland, and the Manawatu region. Amanda discusses the power of choice and reaction in day-to-day property management, emphasising the importance of mindset, decision-making, and accepting what cannot be controlled.Amanda's journey, including her personal challenges, has shaped her into an exceptional property manager. She provides strategies for navigating the complexities of the profession:“As long as you are controlling the communication, and setting those expectations with everyone, and being honest to every party, you have done your job. So you should be able to walk out at the end of the day, and go, ‘I've done everything I can, and putting that aside now, it's not going to affect the rest of my day, it's not going to affect my sleep. I've done my job.'” — Amanda WiapoWe explore:Current market trends, including rent reductions and shifts in tenant behaviourAffordability challenges and market dynamics compared between New Zealand and AustraliaHandling awkward conversations with tenants and strategies for setting expectations with rental pricing and communicating price reductions effectivelyThe importance of consistent updates and maintaining transparency with property ownersWhy being proactive and honest in communication builds trust and prevents issuesHow to avoid carrying unnecessary emotional burdens from work challenges and the importance of taking a moment to process before reacting in difficult situationsUsing legislation as a guide for resolving conflicts between owners and tenantsApproaching high-conflict situations with empathy, a plan, and face-to-face communicationWhy every challenge in property management has a solution, and how to stay solution-focusedConnect with Amanda Wiapohttps://homely.nz/about/amanda-wiapo/https://homely.nz/https://www.linkedin.com/in/amanda-wiapo-553254123/https://www.instagram.com/amandawiapo_nzpropertymanager/https://www.facebook.com/amanda.snowdon1 Kylie's ResourcesLead Generation Offer: https://courses.thatpropertymum.com.au/2-weeks-trial-lead-generationProperty Management Growth School:...

Feeling tempted to wind down for the holidays? Not so fast! What if I told you these last weeks could set up your best year yet? As the year winds down, it's tempting to relax, (After all, it's been a busy year, and we're all more than deserving of a well-earned break!). But this is actually a golden opportunity to take strategic action in your business that will help you attract new clients, strengthen existing relationships, and position your business for growth in the new year. By focusing on the right initiatives now, you'll be able to kick off the new year with confidence and a potential pipeline full of opportunities. So if you're serious about growing in 2025, or if you've felt stagnant this year, let's change that! In this episode I go over some of my top strategies that I've implemented and seen great results in my business - and these strategies will help set you up for growth and start the New Year strong!“One thing that I do at the end of every year is send out a survey to my clients. I ask for feedback on how we've performed this year. I ask them to identify areas for improvement. And, you know, show your clients that you value that input and their feedback.” - Kylie WalkerWe explore:How to leverage the increased social media activity during the holidays to build visibility and stay top of mind to clients and potential clientsTips to target landlords and property owners reflecting on their property management for the year that has beenHow to reconnect with your network through personalised emails, and callsHow to engage with existing clients and strengthen relationships by sending surveys for feedback or small holiday gifts of appreciation.How to encourage your clients to leave Google reviews to help boost your online credibility and attract new leadsReflecting on what worked, what didn't work in your business and where you want your business to go in the new year Setting clear goals, allocating your budget for marketing and investing in tools or training that will support your growthKylie's ResourcesLead Generation Offer:https://courses.thatpropertymum.com.au/2-weeks-trial-lead-generationProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerateBook a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-callKolmeo: https://kolmeo.com/Book in your team insight bundle with HD&U here:https://www.hdandu.com.au/that-property-mum-team-insight-bundleConnect With...

Lead generation isn't just about tools and strategies; it's about consistency, action, and the right mindset. By embracing challenges and staying committed, you can position yourself as the go-to expert in your market.If you've ever felt stuck in your business or struggled with consistent growth, this episode is for you! I'll be sharing strategies, personal stories, and practical tips to help you generate more leads and achieve steady business growth.“The key to success is really finding that right combination of strategies that align with your goals, your market, and your unique strengths as an agent.” – Kylie WalkerWe explore:Why lead generation is crucial for consistent opportunities for growth in your businessHow shifting your mindset can unlock exponential growthMy top lead generation strategies that work and how you can start implementing them in your business todayHow to overcome the fear of rejection and limiting beliefs holding you back, as progress beats perfection every timeHow committing to daily action helped me grow my portfolio by 100 properties in 12 monthsKylie's Resources:Black Friday offer: https://courses.thatpropertymum.com.au/2-weeks-trial-lead-generationProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerateBook a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-callKolmeo: https://kolmeo.com/Book in your Team Insight Bundle with HD&U here:https://www.hdandu.com.au/that-property-mum-team-insight-bundle Connect with Kylie: Instagram - https://www.instagram.com/thatpropert...Website - https://www.thatpropertymum.com.au/Facebook - https://web.facebook.com/thatpropertymumFacebook Group - https://web.facebook.com/groups/prope…Pinterest -

When it comes to creating social media content, consistency and authenticity are yoursuperpowers. Social media success doesn't happen overnight but with consistent effort, the right tools, and a clear strategy, you can achieve amazing results.If you're struggling with what to post, when to post, or how to generate leads consistently this episode is packed with actionable strategies just for you!We have another special episode where I take you behind the scenes and share a recent workshop I held inside PM Accelerate and we dive into one of the most impactful topics for business owners and personal brands - social media trends, tips, and tricks.“We're not all perfect all the time. We have our struggles, we have our good days, we have our bad days, and that's what resonates with people because that's exactly what the peoplelooking at our content online are going through in their real lives. So don't be afraid to share that and be raw and be real..” - Kylie WalkerWe explore:- How I grew That Property Mum through Social Media and Digital Marketing- Social Media as a lead generation tool and how to attract clients organically and makesocial media work for you, even while you sleep- Top platforms for business growth why Instagram, Facebook, LinkedIn, and TikTok aregame changers for real estate and property management professionals- How to create content that converts from personal stories to educational posts- AI Tools that I love to help streamline and simplify the content creation process- Why consistency is key and how showing up regularly boosts your visibility andengagementKylie's ResourcesDone For You Leads: https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call?back=1Property Management Growth School:https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerateBook a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-callKolmeo: https://kolmeo.com/Connect with Kylie:Instagram - https://www.instagram.com/thatpropert...Website - https://www.thatpropertymum.com.au/Facebook - https://web.facebook.com/thatpropertymumFacebook Group - https://web.facebook.com/groups/prope...Pinterest - https://www.pinterest.com/kyliewalker/LinkedIn - https://www.linkedin.com/in/kylie-wal...YouTube - / @thatpropertymumFlussos - https://flussos.com/Validum Institute Real Estate Training - https://www.validum.edu.au/

Social media can feel like a daunting task sometimes – but guess what? It doesn't have to be!With the right strategy and tools, you can set yourself up for success by using social media to grow your personal brand, generate leads, and reduce stress so you can have fun with your business.By focusing on authentic content, planning ahead, and engaging with your audience, you can create a consistent and valuable online presence that attracts the right clients and leads to business growth.This week, we have another special episode where I take you behind the scenes and share a recent workshop I held inside PM Accelerate: How To Create Content For New Business. We focus on exposing your personal and business brand to new audiences, generating organic leads around the clock, and growing your property business through engaging content to achieve your lifestyle and financial goals.“Warm content is what makes people feel something. It creates a deeper connection with you. It makes them feel like they know you. And, obviously, if they feel like they know you, they'll eventually trust you and want to work with you.” – Kylie WalkerWe explore:Why social media matters for lead generation and business growth.How to choose the right social media platforms and set them up for lead generation and success.How to create content that helps you build trust and create deeper connections with your audience using my simple method.The 3 main pillars your content should include to help you engage with your audience.My favourite tools to plan and schedule your content, and a winning strategy on how to plan your content in advance.How to repurpose your content so it not only saves you time but reaches more people.Overcome your fears by posting content with a purpose and focusing on adding value.My own journey with overcoming the fear of social media and how you can too.Kylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerateBook a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-callKolmeo: https://kolmeo.com/ Connect with Kylie:Instagram - https://www.instagram.com/thatpropert...Website - https://www.thatpropertymum.com.au/Facebook -

One of the foundations of marketing is our personal and business brand. Without implementing this correctly, all our other marketing efforts may not resonate and could make our overall marketing approach much harder. This week, we have a special episode where I take you behind the scenes and share a recent workshop I held inside PM Accelerate on building and becoming an iconic brand. This session will help you gain a clear sense of where to focus your energy for improved lead generation, client engagement, and brand visibility. It's packed with actionable tips on optimising your digital profile, building and nurturing an email list, creating engaging content, and insights from both digital and traditional marketing strategies that you can implement right away.“If you're an Agent, Property Manager, or Business Development Manager in a large agency, building a personal brand is still essential.” - Kylie WalkerWe explore:How to review and audit your social media and website to ensure your online presence is consistent and aligns with your brand's values while identifying any areas needing improvement.The importance of building an email list for long-term business growth and how to offer valuable resources and create e-newsletters tailored to specific audience segments.How to maintain monthly communication with clients through newsletters, providing updates on new legislation, compliance tips, or case studies.Using podcasts as a marketing tool - whether by creating your own or pitching to be a guest on others.Traditional marketing strategies remain valuable today, providing different opportunities for your business and fostering community connections.Kylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerateBook a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-callKolmeo: https://kolmeo.com/ Connect with Kylie:Instagram - https://www.instagram.com/thatpropert...Website - https://www.thatpropertymum.com.au/Facebook - https://web.facebook.com/thatpropertymumFacebook Group - https://web.facebook.com/groups/prope…Pinterest -

Are you looking to grow your Real Estate business and improve efficiency in your property management? As a property manager or real estate agent, you know that every minute counts. Whether you're managing multiple properties, handling client inquiries, or dealing with endless paperwork, finding ways to streamline your work, leverage technology and learning how to scale smartly, really can make a huge difference.In this episode I chat with Andrew Kalagiri. the CEO and founder of Flick It Over, an electronic signature platform revolutionising the real estate industry. Andrew identified critical pain points in property management and built a solution to address them, resulting in increased efficiency and client satisfaction. “ So I think at some stage you've got to follow your gut and stop listening to everyone and saying: this is how you're meant to do it. No, this is a normal process. 'cause all you'll do is just become a normal company and you'll, you'll become the same as everything else that is out there” - Andrew ColagiuriWe explore:How Andrew opened his own office and moved into property management, where he discovered a love for solving complex challenges and building long-term client relationshipsHow Andrew founded Flick It Over to address common pain points in document signing for property managers, with the belief that he could make things simpler and more efficient for real estate professionalsHow to embrace curiosity and have the confidence to push forward in business despite obstacles and challenges you may acrossThe importance of staying focused on solving real problems in the business that you may face rather than worrying about competition in the industryKnowing when to listen to feedback from the market and when to forge your own pathHow entrepreneurship is about listening to customer needs but also having the courage to pursue a vision, even if it goes against conventional advice. Andrew shares how asking questions, staying curious, and learning continuously have been critical in developing and growing his businessConnect with Andrew Colagiurihttps://www.linkedin.com/in/andrew-colagiuri/https://flkitover.com/https://flkitover.com/interactive-demo/ Kylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerateBook a Strategy...

Having a strong digital presence is crucial for any real estate agent.Whether you're an experienced agent or just starting out, focusing on how you present yourself online will help you build trust with potential clients and grow your business.Maintaining consistency in your digital profile, showcasing your expertise and keeping your brand relevant in the ever changing online world is key and in this episode we go over exactly this to help you create stronger connections with potential clients.We chat with Steve Carroll, a digital marketing expert who helps real estate agents succeed online through powerful consumer insights. With over two decades of experience, Steve has played a pivotal role in transforming individuals, businesses, and industries. He has held leadership positions at major media companies like REA Group and News Corp, guiding professionals across three continents. Steve is also noted for his charity work, leading bike rides to support Hands Across the Water. Steven helps real estate agents STAND OUT online and win new business using powerful consumer insights and is the facilitator of the Property Industry's no.1 leadership event in Australia.“ So every single property manager, every single real estate leader, every single real estate agent has got to think about their Netflix trailer. So your Netflix trailer, when I look at your LinkedIn, is helping property managers and real estate professionals build iconic businesses. We elevate brands and simplify systems. So our clients earn more income with less stress.” - Steve CarrollWe explore:How keeping profiles up to date on all platforms like realestate.com.au, Google, and LinkedIn and having a solid online presence is what gets you invited to client meetingsHaving consistency in reviews and how agents should aim to spread reviews and recommendations across multiple platforms to build credibility and visibilityHow you can connect with clients by simply being yourself and using an authentic, professional photo in your Linkedin ProfileHow sharing personal stories matter to highlight personal values and passions in your bio to build authentic connectionsSteve's involvement with Hands Across the Water, a charity founded after the 2004 tsunami to help orphaned children in Thailand and how you can be part of this life changing charity too Connect with Steve Carrollhttps://www.linkedin.com/in/steverobertcarroll/https://digital-live.com.au/https://digital-live.com.au/bike-ride/https://www.facebook.com/digitalliveaus/https://www.instagram.com/digitalliveaus/ Kylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses:

Tired of dealing with rent arrears? Rent arrears can start off really small with a late payment here or there but if not managed properly it can snowball into something much bigger leading to serious financial stress and legal battles. Rent arrears is a task that must be given attention daily and sometimes we forget the human element involved in managing finances or money. Life happens, illnesses, jobs, relationships or addictions can all affect rental payments and maybe it's time for us to focus on more of a holistic solution to the rent arrears issue. Like helping tenants with budgeting tools and saving money for a rainy day (Let's be honest we have all been there! We've all had financial struggles from time to time).Facing tenant rent arrears is a challenge, but it doesn't have to be a battle.What if I told you there are more creative solutions and support for property managers navigating rent arrears then you thought? In this episode we chat with Shane who is an experienced executive with a backgroundin financial services and academia, demonstrating proven leadership inmanaging technology businesses, developing financial products, and enhancing digital customer experiences. His career highlights include successfully launching products to market and achieving tangible results while engaging with diverse internal and external stakeholder groups across various cultural backgrounds.Tune into this episode for alternative strategies to manage and prevent rent arrears. “I think having a call center or a resource available is a really good tool to manage those arrears and giving the renter features and tools to stay on top of their budgeting is a really important one” - Shane Lavagna-SlaterWe explore:How Rentpay is cutting down admin work for property managers, from hours to just minutes a dayThe benefits with Rentpay and their cleared payment system. That means no more worrying about dishonored payments or refunding rent that's already been transferred to property ownersThe upcoming innovations of Rentpay from paypal integrations, invoicing and payment optionsAn overview of Rentpay by Shane and how it works along with it's features and how Rentpay simplifies rental management for agencies while providing tenants with more control and convenience Connect with Shane Lavagna-Slaterhttps://www.linkedin.com/in/shane-lavagna-slater-phd-gaicd-0664b620/?originalSubdomain=auhttps://www.rentpay.com.au/https://www.rentpay.com.au/agents/?utm_campaign=perfmax_paylab&utm_medium=cpc&utm_source=googlehttps://www.youtube.com/watch?v=hqJ9kINoT-gKylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses:

Have you ever wondered if it's too late to switch careers or start something completely new?Maybe you're considering a career in property management or need some encouragement to take on a new venture? If you're curious about starting a new career later in life, want to learn more on how to balance work with life's challenges and have motivation to overcome obstacles, or simply want tips on managing tenants and property then you won't want to miss listening to our inspiring guest in this episode!We chat with Kerol Dunne who is a Property Manager for Star Realty Qld and is committed to providing a great Property Management Experience for both Landlords and Tenants.Kerol made a fresh start in property management, after battling and overcoming serious health challenges with Ovarian Cancer. Her resilience, dedication, and passion for helping others shine through in her story,making this episode both inspiring and insightful for anyone considering a career change, particularly into the world of property management. “I think if you surround yourself with those positive people around you and you've got, everybody showing you how much love they have for you, why would you want to leave?” - Kerol DunneWe explore:Kerol's inspiring professional in various business venturesHer diagnosis with Ovarian Cancer, her road to recovery and how she's overcome itHow she joined her daughter's Real Estate business and completed a property management course in her late 50'sHow she overcame learning challenges affected by chemotherapy and how having persistence and a willingness to learn can lead to success in any careerWhat she loves about property management from finding tenants the perfect home to the satisfaction of seeing a property well taken care of, and building relationships with tenantsHow the language barrier with some tenants can make property management tricky, and shares her methods for overcoming itWhy communication is key and the importance of keeping the lines of communication open, including making phone calls to resolve issues faster.Her unique advice for those thinking to enter the property management industry and the need for strong communication skills in person and over the phoneConnect with Kerol Dunnehttps://starrealtyqld.com/pages/abouthttps://starrealtyqld.com/https://www.facebook.com/starrealtyqldKylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerateBook a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-callThe Tarsi...

As the property management landscape evolves we are witnessing a new breed of property entrepreneurs coming through who are redefining the industry with innovative approaches, cutting edge technology and a fresh perspective on client service.These trail blazers are not just managing properties, they are transforming the entire business model to create more efficient customer centric and profitable ventures.So if you're looking for a bit of motivation, education and a reminder of how good property management really can be then this episode is a must listen.I chat with Chester Tuohy, the young founder and director of Tuohy Property Management based in Brisbane. At just 21, Chester has already made a significant impact in the property management industry with his innovative solutions and exceptional service focused on long-term rentals. Starting his journey at 18 with short-term rentals, Chester has grown his company by emphasising a client first approach and leveraging technology. His vision, leadership, and dedication serve as a beacon of inspiration for aspiring property management entrepreneurs. “Finding your rhythm is really important. So, for me, that's waking up early and getting all the urgent tasks just done, like hitting the tennis ball into someone else's court.” - Chester TooheyWe explore:How Chester started in short-term rentals, managing Airbnb properties with a software based approachHow to take a more active role in maxmising client relationships and property performanceWhy communication is key and how setting expectations and maintaining open communication can lead to better outcomes for everyoneHow to leverage data for success such as tracking calls and conversions so you can stay motivated and identify the most effective strategies for lead generationHow to assess different lead generation strategies like cold calling and social media marketing to best serve your strengthsHow to embrace competition and how it can help you be innovative and collaborative which can lead to creating further opportunities in the industryConnect with Chester Tooheyhttps://tooheypm.com.au/https://www.instagram.com/toohey_pm/Kylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerateBook a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-callThe Tarsi Way - https://thetarsiway.com) Kolmeo: https://kolmeo.com/ Connect with Kylie:Instagram -

Burnout at work isn't just about high workloads - it's also about how well teams are supported and engaged. If you're a business owner, property manager, or team leader, you know the struggle of managing high demands without burning out your team. If you want to learn more on how you can improve workplace performance while reducing burnout then this episode is for you!By reducing job demands, giving employees space for deep work, and creating a culture of reflection and collaboration, businesses can improve productivity and well being without extra costs.We chat with Stuart Hayes, the visionary founder and director of HD & U, based in Melbourne. With over 3 decades of experience in strategy, leadership, and operational excellence, Stuart shares his insights into enhancing workplace well-being and productivity. Drawing from his extensive research and hands on experience in property management, Stuart provides unique solutions to tackle burnout and transform business practices for a healthier work environment. “I just want people to come to work, enjoy coming to work, do their job, and go home and enjoy their life outside of work. My business will provide them with that financial freedom.” - Stuart HayesWe explore:Understanding job performance and the two main factors that influence: engagement and exhaustionReducing job demands and how overloading employees even with well intentioned things like extra training or wellness programs, can increase stress if the workload isn't managed properlyPractical ways to reduce burnout, exhaustion and improve wellbeing encouraging team collaboration and relying on each other for support during busy times How reflecting on your day and taking ownership of your actions are key to continuous improvement. How to create a positive work culture by measuring more than just productivity and build a supportive and growth orientated environment Connect with Stuart Hayeshttps://www.hdandu.com.au/https://www.linkedin.com/company/hdanduClick here to read more on a Real Estate case study: win - win performance, culture & wellbeing outcomes in weeksKylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerateBook a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-callThe Tarsi Way - https://thetarsiway.com) Kolmeo:...

Customer service is the cornerstone of success, going the extra mile for your clients and constantly adding value ensures you stay competitive in the fast movingreal estate tech world. Every touch point matters and when you focus on proactive, value driven communication with your clients it helps build trust, loyalty and creates long term relationships.So if you're interested in how to elevate your client interactions and ensure your business thrives, this episode is for you! We chat with Taylor Coleman who is the co-founder of Tapi and he shares his expertise on excelling customer service and creating memorable experiences that make clients feel valued and understood. From the onboarding process to ongoing client interactions, providing value is key - discover how thoughtful touch points can enhance client experiences and drive business referrals. “It is an honour to be able to work with our clients, and we don't want to ever take that for granted.” - Taylor ColemanWe explore:The importance of customer service and how the key is understanding your customers' pain points and creating value for themHow to provide value in the onboarding process and ensure clients feel comfortable and confident How to value add in your service which starts with the sales process and continues with effective communication with clientsHow to ensure every touchpoint offers value - whether it's sharing legislative updates or renovation advice, clients should feel they're getting something valuable from every interactionThe importance of never assuming long term loyalty without continued effort with clientsProactive client engagement with a system that allows you to track communication touchpoints can help identify when clients are disengaging Connect with Taylor Coleman- LinkedIn - https://www.linkedin.com/in/taylor-coleman-9264a285 Kylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerateBook a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-callThe Tarsi Way - https://thetarsiway.com) Kolmeo: https://kolmeo.com/ Connect with Kylie: Instagram - https://www.instagram.com/thatpropert...Website -

AI is no longer just a buzzword in property management—it's here, and it's transforming how the industry operates. From automating routine tasks to setting new standards for accuracy, AI is an essential tool for property managers looking to boost efficiency, reduce errors, and improve client service. Whether you're part of a large agency or running a small portfolio, embracing AI can help you stay competitive and grow your business. In this episode we chat with Kelly Dickens from Inspection Express and who is a leader in PropTech and she shares with us how AI isn't here to replace the human element in property management but to enhance it. From streamlining property inspections to automating condition reports, AI is making property managers' jobs easier, faster, and more efficient. With technology advancing so quickly, now is the perfect time to explore how AI can benefit your business. “AI is dramatically reducing the time it takes on those non-dollar productive tasks, which frees us up as property managers to spend time on those dollar productive tasks, whether it's growing the business or building that rapport with your clients.” - Kelly DickensWe explore:- How AI technology is transforming tasks like condition reports, reducing the time ittakes to complete a full report- How AI is Reducing Non-Revenue Tasks with AI being able to handle time-consumingtasks, property managers can now focus on dollar-productive activities- How the AI tool in Inspection Xpress ensures consistent and accurate condition reports,minimizing human error and providing a standard output across all properties- How to see AI as a productivity tool and keeping an open mind so you can staycompetitive in the industry and also freeing up time- Kelly's predictions about the future of AI in property management, including thepossibility of drones and other technologies changing how inspections and other tasksare conductedConnect with Kelly Dickenshttps://ipropertyexpress.com/https://ipropertyexpress.com/book-a-demo/#formhttps://www.linkedin.com/in/kelly-dickens-6671706b/?originalSubdomain=auKylie's ResourcesProperty Management Growth School:https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerateBook a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-callThe Tarsi Way - https://thetarsiway.com)Kolmeo: https://kolmeo.com/Connect with Kylie:Instagram - https://www.instagram.com/thatpropert...Website - https://www.thatpropertymum.com.au/Facebook - https://web.facebook.com/thatpropertymumFacebook Group - https://web.facebook.com/groups/prope...Pinterest - https://www.pinterest.com/kyliewalker/LinkedIn - https://www.linkedin.com/in/kylie-wal...YouTube - / @thatpropertymumFlussos - https://flussos.com/Validum Institute Real Estate Training - https://www.validum.edu.au/

What if the key to growing your business wasn't just about numbers, but about the community you build and the people you serve?If you're ready to discover how a service first mindset can fuel your business growth, this episode is for you! Whether you're just starting or aiming to take your business to a new level, implementing strategies to best serve others in your business can lead to organic growth and create meaningful impact.We chat with Lourdes, who is The Director of Living Prospect Real Estate who shares with us how you can build a strong community around your brand and put service at the heart of everything you do. Lourdes' journey from receptionist to successful business owner is a testament to the power of building genuine relationships. Building trust without compromise is not just a motto for her; it's a way of life. She understands that real estate transactions are not merely about dollars and cents; they're about dreams, ambitions, and building lasting relationships. Lourdes takes immense pride in helping her clients turn their real estate dreams into reality, and the satisfaction of seeing her clients smile when they achieve their goals is her ultimate reward “If I wake up and I'm feeling like I can conquer the world, I usually can. If I wake up feeling it's all too hard, then it's all too hard” - Lourdes PiscopoWe explore:Lourdes journey from receptionist to successful to Director, the challenges and the rewards she has experiencedThe role of community in business success, how she built a referral based business model which led to 85% of her clients coming from word of mouthHer approach to creating a positive and supportive workplace culture and team building exercisesThe importance work life balance and placing your wellbeing first and how to learn to delegate effectivelyHow to create a transparent service, ensuring every client feels supported throughout their real estate journey.Connect with Lourdes Piscopolourdes@livingprospect.com.auhttps://www.livingprospect.com.au/https://www.facebook.com/livingprospect/https://www.instagram.com/livingprospectKylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerateBook a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-callThe Tarsi Way - https://thetarsiway.com) Kolmeo: