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AI agents are already shopping, comparing, booking, and contacting support for the customers we've spent decades trying to understand. That means customer experience is no longer judged only by what a person feels in the moment, it's also scored by what an AI can find about your brand across policies, pricing, FAQs, reviews, and the broader web. If that idea makes you a little uneasy, good. It's the wake-up call CX leaders need right now. I break down what “agentic AI” changes in the customer journey and why it creates a world with no fine print. When an agent can surface your warranty terms, return rules, delivery performance, and reputation signals in seconds, the gaps between your brand promise and real experience become impossible to hide. We talk about the trust signals AI is likely to reward, including transparent pricing, clear and consistent policies, accurate product information, reliable delivery, and responsive customer service. Consistency stops being a nice-to-have and becomes the proof your brand can be trusted. And we don't lose the human part. Emotions still drive loyalty because people still make the final decision about who they trust. I share why a clear customer experience mission statement matters more than ever, especially if you're training internal teams and tools around a defined promise of how you want customers to feel. You'll leave with practical next steps: experiment with AI like a customer, audit your digital experience, remove hidden friction, and tighten the public signals that shape recommendations. If an AI agent evaluated your brand today, what would it say about your customer experience? Listen now, then subscribe, share with a CX leader, and leave a review.Resources Mentioned:Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- http://CXIMembership.comExperience Investigators -- https://experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

First, a huge congratulations to Grayson and her husband on the recent birth of their daughter, Violet! At the time of recording, she was just days away from becoming a first-time mom, and I couldn't be more excited for them.In episode 139 of The Eat for Endurance Podcast, I'm joined by professional trail runner and two-time World Mountain Running Champion Grayson Murphy.Grayson has dealt with her fair share of challenges as an athlete, including an eating disorder in high school, years of unexplained GI issues that ultimately led to a Crohn's disease diagnosis, performance anxiety, and most recently, training and fueling through pregnancy as a professional runner.Despite all of that, she has kept showing up to start lines, and winning, while learning how to fuel better, advocate for her health, and navigate the ups and downs that come with being human.Grayson and I discuss:Her transition from soccer to collegiate and eventually professional runningYears of unexplained GI symptoms, misdiagnoses, and the road to finally getting answersTraining and race-day fueling strategies, including for athletes with Crohn's diseaseTried and tested strategies to alleviate performance anxietyTherapy, medication, and other mental health tools that have helped herHer move from sub-ultra distances to the 50KTraining and fueling through pregnancy as a professional athleteWhether you're navigating a chronic illness, have felt dismissed by a healthcare provider, or want to fuel smarter and show up to race day with less anxiety, this episode is for you.

Send us Fan MailWe just had to sit down and record a brand-new Pinball Roundtable. Join Jamie, Cale, and Retro Ralph as they dive deep into the news, events, and rumors shaking up the pinball world right now.In this episode, the team raves about the incredible action from this past weekend's Pinball World Championship before shifting gears to the major reveals at the Northwest Pinball and Arcade Show. We talk about the brand-new Transformers topper reveal and address the massive elephant in the room: the non-transforming Optimus Prime on the show floor. What did the team really think about it?Plus, we look ahead at what's coming next: Is Sonic about to completely take over the pinball conversation? When can we expect a launch? We also break down an awesome Spooky customer service story involving a Domino's Pinball machine and Jamie shares an exclusive Barrels of Fun (BOF) update fresh from his lunch with David van Es. Finally, we lay out our predictions for the next massive wave of pinball rumors for the remainder of 2026.Pull up a stool, grab a drink, and let's talk pinball!Also check out the Pinball Ranker:  https://pinballranker.comEnjoyed the episode? Hit that LIKE button, SUBSCRIBE to the JBS Show, and ring the bell

"The more I want the work to be the focus, the more I pull back sharing myself. I want the work to speak." — Jasmine DowlingWelcome to Process: Encore! In this archive series, we're spotlighting the foundational conversations that continue to guide our creative community, completely untouched from the day they first aired! This week, we are taking you back to a hotel room in Brisbane where Arielle sat down with one of Australia's most distinct creative eyes: multimedia artist in still and motion creation, Jasmine Dowling. Jasmine has spent over a decade navigating the fragile balance between commercial partnerships with global mainstays like Longchamp, Mecca, Chanel, and Hermès (just to name a few) and the highly intentional, low-fi personal practices that keep her creative spirit alive. In this unfiltered conversation, she opens up about the reality of executing work that is entirely yours.In this episode: The 40/30/30 Split: Balancing unpaid personal exploration, client work, and paid social partnerships.The "Slave to the Eye" Paradox: The endurance required when your hands are working overtime to match the vision in your mind.The Low-Fi Medium Strategy: Ditching the heavy gear to capture her Paris Hermès project via film, a compact Sony, and raw iPhone voice memos.The Illusion of "Dream Clients": The unfiltered reality of navigating heavy corporate bureaucracy and creative revisions.The Power of the Gifted Spark: How unexpected tactile packaging triggers immediate, experimental animation concepts.The Boundaries of Curation: Treating your digital platform strictly as a workspace while fiercely protecting your private family life.The Forever Fear of Work Disappearing: Overcoming the anxiety that everything will crumble the moment you set structural boundaries.Connect with our Guest:Jasmine Dowling on Instagram: @jasminedowlingStudio & Prints: jasminedowling.comEnjoyed this Encore? Join our Community!Your host, Arielle Thomas on Instagram, ⁠@arielle.thomas⁠Us, on Instagram, ⁠@processthepodcastWhatsapp Community @processthepodcastFollow us to get notified every time a new episode drops every Tuesday.  See you on the next one! 

Momentum is the thing every CX leader wants and almost nobody hands you. When you're staring at a 12-month roadmap but drowning in daily requests, it's easy to feel like you're working nonstop while nothing actually changes. We built this conversation for that exact moment, and we keep it practical: seven days, one intentional move, and a clear path to visible customer experience impact.We walk through a simple three-step framework we use with leaders who are trying to turn CX strategy into action. First, we orient before we act by choosing where our energy belongs instead of reacting to whatever is loudest. We talk through a clear set of focus areas and how a quick assessment can highlight the biggest gap between the experience you want to deliver and what's getting done right now. Then we get real about focus: protecting time, avoiding data rabbit holes, and picking an outcome you can actually ship in a week.Finally, we make one intentional leadership decision that isn't driven by urgency or the inbox. That decision might be defining what success looks like, revisiting a customer experience mission statement, or having the buy-in conversation you've been avoiding. The goal is not perfection. The goal is momentum you can feel and results you can point to.If you're ready to try the seven-day challenge, listen now, share this with a CX peer who feels stuck, and subscribe so you don't miss what comes next. After you listen, what's the one move you'll commit to this week?Exclusive for podcast listeners: Get your 7-Day Free Trial of CXI MembershipOther Resources Mentioned:Learn more about the CXI Navigator™ framework -- https://experienceinvestigators.com/our-framework/Take the CXI Compass™ assessment -- http://CXICompass.comOrder your copy of Experience Is Everything -- http://experienceiseverythingbook.comExperience Investigators -- https://experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

What if many modern mental health diagnoses are missing the deeper story?In this illuminating episode of The Future of Wellness, we're joined by Dr. Leslie Korn — scientist, psychotherapist, traumatologist, and pioneer in integrative mental health — to explore a radically broader understanding of trauma, healing, and human wellbeing.Drawing on more than 40 years of clinical practice across psychology, somatic therapies, nutrition, and indigenous medicine, Dr. Korn explains why mental distress is rarely just a chemical imbalance or isolated diagnosis. Instead, she frames trauma as a whole-system disruption affecting the brain, body, immune system, metabolism, circadian rhythms, and our relationship to the natural world.Together, we explore why many conventional approaches remain incomplete, how trauma is often misdiagnosed, and why true healing requires restoring biological and relational balance.In this episode, we explore: • Why trauma is a systems-level physiological condition • The limitations of conventional mental health diagnosis • The links between chronic stress, inflammation, and mitochondrial dysfunction • Why “nutrition is biology, not ideology” • How ancestral food systems influence mental wellbeing • The role of circadian rhythm, somatic intelligence, and altered states in recovery • Why alignment with the natural world may be foundational to healingThis is a powerful conversation on moving beyond symptom management toward a more integrative, human-centered model of mental health.Connect with Dr. Leslie Korn: drlesliekorn.comEnjoyed the episode? Rate & review on Apple Podcasts Follow on Spotify or YouTube  Train in Energy Healing Step into your mastery. Learn to facilitate deep, precise, and truly transformative healing experiences. Registration now open - our next EHT-100 Training begins October 2026, live and online. Discover the training →Find Your Energetic Blueprint Not sure where to start? Take the quiz: What's Your Field Type? Reveal your strengths and learn how your energy field shapes your life and relationships.

There's a single number on your routine blood test that predicts your risk of dying from cancer, heart disease, and infection better than cholesterol — and an FDA-approved drug may now move it.In this Health Longevity Secrets explainer, Robert Lufkin MD breaks down lymphopenia, the IL-15 cytokine, and ANKTIVA (nogapendekin alfa inbakicept) — the first FDA-approved IL-15 super-agonist and possibly one of the most important longevity drugs of the decade.CHAPTERS: 00:00 — Introduction: The Blood Test Number Better Than Cholesterol 00:35 — What Is Lymphopenia and Why It Matters 01:50 — Immunosenescence: Why Your T Cells Decline After Age 20 02:30 — The Mortality Data: Three Studies on Lymphopenia 03:20 — Copenhagen Study: 63% Higher All-Cause Mortality 03:50 — Coronary Angiography Study: Hazard Ratio 1.97 04:25 — Enter IL-15: The Cytokine That Builds Killer Immune Cells 05:15 — IL-15 as a Myokine: Why Resistance Training Protects Against Cancer 06:00 — Four Hallmarks of Aging Hit By One Molecule 06:30 — ANKTIVA Explained: The IL-15 Super-Agonist 07:00 — FDA Approval, Bladder Cancer, and the Soon-Shiong Reframe 08:15 — Is ANKTIVA a Longevity Drug? The Bullish Case 09:00 — The Skeptical Case: Why We Don't Know Yet 10:15 — What You Can Do Today: Track Your Number, Raise IL-15 Naturally 11:30 — Final Take and ClosingKEY TAKEAWAYS:Lymphopenia (absolute lymphocyte count below 1,500/μL) predicts all-cause mortality better than cholesterol in multiple large cohort studiesIL-15 expands NK cells and CD8+ T cells — the same cells that clear senescent "zombie" cells and patrol for cancerResistance training is the single strongest known endogenous IL-15 stimulus; your muscle signals your immune system to stay youngANKTIVA is the first FDA-approved IL-15 super-agonist (April 2024) — currently for bladder cancer but being reframed as a lymphopenia treatmentIL-15 hits four hallmarks of aging at once: immunosenescence, senescent cell accumulation, chronic inflammation, and sarcopeniaHonest take: exciting hypothesis with FDA approval, but zero human longevity trials yet — watch this spaceSTUDIES & SOURCES MENTIONED:Zidar et al., JAMA Network Open 2019 — Lymphopenia and mortality in 31,178 US adults (NHANES)Warny et al., CMAJ 2020 — Copenhagen General Population Study, lymphopenia in 108,135 adultsBawamia et al., Cardiology Journal 2022 — Lymphopenia and 8-year mortality in 15,179 coronary angiography patientsFDA approval, April 22, 2024 — Nogapendekin alfa inbakicept-pmln (ANKTIVA) for BCG-unresponsive non-muscle invasive bladder cancerWatch the full video on YouTube: https://youtu.be/220KHIdFCwg

Burnout doesn't come from “not being able to handle it.” It happens when CX work becomes an endless stream of urgent requests with no clear priorities. In this episode, we unpack why customer experience leaders burn out trying to solve everything at once, and how a clear CX mission and strategy create the guardrails to prioritize, push back, and lead proactively instead of reactively.We also explore what strategy looks like in practice: focusing on outcomes that matter most, aligning CX work to business goals, and building small habits that keep you grounded. If you're not sure where to start, we walk through a simple reset: picture what “wins” you want one year from now, then work backward into practical next steps. And because CX asks a lot of empathy from you, we close with an essential reminder: show yourself the same compassion you expect your teams to show customers, and build small habits that help you stay centered before taking on one more thing.If this resonates, share it with a CX leader, subscribe so you don't miss what's next, and leave a rating or review to help more leaders find the show.Resources Mentioned:Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- http://CXIMembership.comExperience Investigators -- https://experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

In episode 137 of The Eat for Endurance Podcast, I'm joined by Sports Dietitian Kylee Van Horn, RDN for a deep dive into one of the most common (and frustrating) challenges endurance athletes face… GI issues.From nausea and vomiting to bloating, cramping, and diarrhea, GI symptoms can seriously impact training, racing, and confidence around fueling. The tricky part? It's usually not just one thing causing the problem.Kylee and I discuss:Why GI issues are so common during endurance exerciseThe difference between upper vs. lower GI symptomsWhy you may need to stop blaming the gelsCommon fueling and hydration mistakes that contribute to GI distressThe role of underfueling and low energy availabilityGut training and improving carb tolerance during exerciseFueling considerations for marathons, triathlons, and ultrasWhen GI symptoms may warrant further medical evaluationWhile GI challenges are common in endurance athletes, they are not something you just have to accept as “normal.” With the right strategy, support, and a bit of troubleshooting, most athletes can significantly improve their symptoms.

What does customer centricity really look like in fast-growing emerging markets? In this episode, we answer a listener question from a fintech support professional in the Gambia navigating rapid growth, limited resources, and constantly evolving customer expectations. We explore how organizations can build trust at scale by creating a customer-centric culture rooted in leadership, listening systems, and daily operational discipline. We also discuss why frontline support teams are critical in emerging-market fintech, serving as the real-time voice of the customer and a powerful driver of business insight and loyalty. If this helps you lead customer experience, subscribe, share the episode with a teammate, and leave a rating or review so more CX leaders can find it.Resources Mentioned:Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- http://CXIMembership.comExperience Investigators -- https://experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

Tired of the hustle but craving purpose? In this relaunch episode of She Will Flourish, Rachel Earp reveals why she walked away from striving to step into her God-given calling. Learn how to identify misalignment, overcome burnout, and trade the "grind" for true confidence and peace."What if the life you've been working so hard to build… isn't actually aligned with who you're called to become?"For years, I did what so many high-capacity women do: I showed up, worked hard, and chased growth. But beneath the surface, something felt off. It wasn't a lack of success—it was a lack of alignment.In this raw relaunch episode, I'm sharing the "why" behind the shift from Heels, Handbags & Hustle to She Will Flourish. We're talking about the brave, messy process of letting go of what you've built to make room for what God is actually calling you to do.In this conversation, we explore:The "Success Gap": Why you can hit your goals and still feel unfulfilled.Hustle vs. Holy Calling: How to tell the difference between "good" work and "God" work.The Burnout Truth: Why exhaustion is often about doing the wrong things, not just too many things.The Courage to Pivot: How to handle the pressure to keep going when your soul is telling you to slow down.If you've been feeling tired, disconnected, or unsure if you're on the right path—this episode was recorded specifically for you. Because sometimes the most powerful thing you can do for your calling is change everything.Your Next Step:Ready for deeper transformation? This podcast is just the "front porch." When you're ready to move into the house and walk this out in community, join us here:✨ [Join The Flourish Collective Waitlist Here]Let's Connect:Instagram: @iamrachelearpWebsite: www.rachelearp.comEnjoyed this episode? The best way to help us reach more women is to Follow the show and leave a 5-star review. Your support helps this message of flourishing reach the women who need it most!

AI is loud right now, but the real question is quieter: how do we use it to create a better customer experience without losing the human at the center? From the floor of CXPA CX Leaders Advance, Jeannie Walters grabbed a few brilliant minds and asked one simple prompt: What's the one thing we should be thinking about for the future of CX?The answers go far beyond any single trend. From evolving skill sets and smarter measurement to human-centered design and change management, this episode brings together a range of perspectives on where CX is heading next.You'll hear insights on blending technical and human skills, capturing and acting on customer emotion, grounding strategy in real value, and ensuring teams can actually adopt the changes we design.If you're shaping experiences, building journeys, or leading CX transformation, this is a quick hit of perspective to help you focus on what matters most.Subscribe, share this with a CX leader on your team, and leave a review so more people can find the show.Episode Guests:Sasha Fard, MBA, CCXPDirector, Omnichannel Analytics, AssurantFollow Sasha on LinkedIn: https://www.linkedin.com/in/sashafard/Heidi Taylor, PMP, CCXPSenior Global CX Project Manager, LenovoFollow Heidi on LinkedIn: https://www.linkedin.com/in/heidimtaylor/Emma Winstead, CCXPCustomer Experience Business Partner, Delaware NorthFollow Emma on LinkedIn: https://www.linkedin.com/in/emma-winstead-ccxp-90b815172/Nicole Aguilera, CCXPBusiness System Consultant III, Mutual of OmahaFollow Nicole on LinkedIn: https://www.linkedin.com/in/nicoleaguilera/Scott Lee Holloway, CCXPHead of Customer Experience, APS BankFollow Scott on LinkedIn: https://www.linkedin.com/in/scottleeholloway/Lauren WierCustomer Experience Business Partner, Delaware NorthFollow Lauren on LinkedIn: https://www.linkedin.com/in/lauren-wier-17448430/Resources Mentioned:Order your copy of Experience Is Everything -- experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- CXIMembership.comExperience Investigators -- experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

In episode 136 of The Eat for Endurance Podcast, I'm joined by Holley Samuel MEd, RD, CSSD, CPT to break down one of the most talked-about topics in the nutrition world right now… protein!From social media trends to grocery store shelves, protein is everywhere these days. And while it is essential for performance, recovery, and overall health, the messaging around it has left a lot of athletes confused about how much they actually need.In this episode, we cut through the noise and bring the conversation back to what  matters most... having a balanced approach to fueling that fits your unique needs and active lifestyle.  Holley and I discuss:Why protein is everyone's favorite macro right nowGeneral protein targets for athletes (and why more isn't always better)How protein needs change across life stages and training demandsAnimal vs. plant protein and what athletes should know about bothCommon protein myths and where recommendations go wrongProtein timing considerationsWhen protein supplements can be helpful (and when they're not)The bottom line is: protein matters, but so does everything else on your plate (especially my favorite… CARBS!).

Personalization at scale gets pitched like a switch you flip, but the reality is messier and way more human. From Adobe Summit, Jeannie Walters' sits down with IBM leaders to unpack what it takes to deliver customer experience that feels consistent, connected, and genuinely helpful across digital touchpoints even when different teams, tools, and timelines are involved.First, Betsy Rohtbart, VP, Digital Experience & IBM.com, shares a simple reframing with big implications: start with the task your visitor is trying to complete, then design the experience to make that “pay off” every time. We talk about why customers often feel the gaps instead of the beautiful moments we intended, how secret shopping your own trial and onboarding flow exposes breakpoints fast, and why chasing problems like a “toddler soccer game” creates more friction. The standard is brutal but fair: customers compare you to their last best experience anywhere.Then Jay Trestain, EMEA Marketing Transformation Lead & Client Partner, breaks down agentic orchestration in plain terms: AI agents that act as domain experts and work together across an enterprise workflow. We dig into what leaders miss when they rush to deploy AI, how a clear North Star vision sharpens decisions about martech, process redesign, and KPIs, and why agentic technology is changing digital discovery by bypassing traditional web real estate. The punchline: governance is not red tape, it's the engine for rapid, high-quality decisions that help good pilots scale into real value.Subscribe for more practical customer experience strategy, share this with a teammate leading transformation, and leave a review.Follow Betsy Rohtbart on LinkedIn: www.linkedin.com/in/betsymorserohtbart/Follow Jay Trestain on LinkedIn: www.linkedin.com/in/jay-trestain/Resources Mentioned:Order your copy of Experience Is Everything -- experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- CXIMembership.comExperience Investigators -- experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

Customer experience can feel complicated fast, especially when you're working across completely different industries.In this episode, we answer a listener question about navigating CX in both insurance and luxury retail. Two worlds that seem totally opposite… until you realize the real challenge isn't the industry—it's staying clear on who you are to your customers and the experience you're actually delivering. Because when you lose that clarity, everything starts to feel fragmented.We break down what customers really need in each space. In insurance, the best experience is often invisible until something goes wrong. That's when reassurance becomes everything: clear coverage, confidence in what's been submitted, and knowing progress is happening without having to chase it. In luxury retail, it's about high-touch, thoughtful personalization that makes customers feel known and valued. Different context, same underlying goal.And that's the big takeaway: great customer experience isn't about the industry, it's about how well you deliver on your promise. We'll walk through what actually carries across both worlds: setting the right expectations, giving customers real choice, and using personalization to make them feel seen, heard, and valued.If you've ever felt pulled in too many directions with your CX strategy, this episode will help you refocus on what matters most.Subscribe, share with a fellow CX leader, and leave a review to help more people find the show.Resources Mentioned:Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- http://CXIMembership.comExperience Investigators -- https://experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

GLP-1 medications are everywhere right now, but the conversation around them often lacks nuance and is rarely discussed through the lens of active people. That's exactly why I'm doing a 3-part podcast series all about GLP-1 medications, with athletes in mind.In this series, you'll hear from three dietitians who regularly work with GLP-1 agonists and each bring a unique clinical and personal perspective to the conversation.I'm kicking things off in episode 135 with Courtney Smith, MS, RD, CDCES, a sports dietitian, diabetes specialist, and longtime endurance athlete.Together, we break down the basics of GLP-1 medications and what active people need to know in the context of training and health.Courtney and I discuss:The history of GLP-1 medications, especially in diabetic populationsWhy they have exploded in popularity in recent yearsHow the various drugs on the market differ, plus dosing practicesThe benefits and side effects she's observed in practiceHow crucial it is to get ongoing professional support when on GLP-1's, and why you still need to work on diet & lifestyle changesWhy she generally does not recommend GLP-1 drugs for most athletesIf you've been hearing about GLP-1 medications and wondering how they may affect your training, fueling, recovery, blood sugar, or overall health as an active person, this episode will answer your questions while laying an important foundation for the rest of the series to come.

Are you drowning in feedback and still struggling for progress? In this bonus episode, we're bringing you more conversations from the Qualtrics X4 Summit 2026 in Seattle. These conversations tackle the same problem from different angles: how to turn customer and patient feedback into real operational change, and how to protect trust as AI becomes part of the workflow. If you collect surveys, run a CX program, or lead a healthcare team, this one is about what happens after you hit “export.” First, we talk with leaders from Trillium Health Partners about redesigning their patient experience measurement: Kerry Kuluski, Research Chair in Patient and Family-Centered Care, and Adam Gdyczynski, Senior Corporate Lead, Patient Experience Measurement and Planning. They share how moving from paper and call-center methods to modern digital surveying helped drive an 880% increase in survey responses, plus what they did next to avoid being buried by the volume. We dig into practical tactics like shorter surveys, QR codes on after visit summaries, and using iPads to improve access in areas with lower electronic response rates. We also get into why equitable care depends on knowing who is responding, and how demographic and cultural insights can inform smarter decisions while supporting patient and family centered care. Then we shift to the trust layer with Qualtrics Chief Security Officer Assaf Keren. We unpack why trust is more than security, why shortcuts create incidents, and why transparency matters when things go wrong. We also get specific about AI governance: third-party risk, building guardrails, managing data access, and keeping a human in the loop when risk is high or confidence is low. If you want to turn insights into action without losing the human side, listen now. After you finish, subscribe, share this with a teammate, and leave a review with your biggest takeaway.Follow Kerry Kuluski on LinkedIn: https://www.linkedin.com/in/kerry-kuluski-a9791b227/Follow Adam Gdyczynski on LinkedIn: https://www.linkedin.com/in/adam-gdyczynski-mba-che-83100635/Follow Assaf Keren on LinkedIn: https://www.linkedin.com/in/assafkeren/Resources Mentioned:Qualtrics -- https://www.qualtrics.com/Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- http://CXIMembership.comExperience Investigators -- https://experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

AI is moving fast, but most customer experience programs still get stuck in the same place: teams chase tools, dashboards, and “shiny” promises while the real work and the real problem stay fuzzy. We wanted a grounded conversation about customer experience strategy that actually holds up inside complex organizations, especially when trust, risk, and regulation are part of daily life.Jeannie Walters is joined by Dr. Elizabeth ErkenBrack, Head of Strategy in the Office of the CEO at Qualtrics. They sat down at the Qualtrics X4 Summit 2026 in Seattle to talk about starting with the outcome you're trying to achieve, defining who you're designing for, and mapping the work that needs to change before you ever “plug in” AI. They get specific about where automation helps and where the human touch still matters most, particularly in vulnerable moments like healthcare, financial services, and other deeply personal journeys.They also dig into the ROI side of experience management: how to shift from CX as a cost center to CX as an investment, how to connect NPS and CSAT to action, and how to tie experience improvements to attributable revenue through churn, retention, conversion, and operational changes. A key takeaway is governance: measurement and execution often sit in different silos, and bringing them into lockstep is an executive decision. If you're trying to make CX “count” in the C-suite, this gives you language and structure that leaders can align around.If this helped you rethink how you're framing your next CX initiative, subscribe, share this episode with a teammate, and leave a review so more people can find it.Follow Elizabeth ErkenBrack on LinkedIn: https://www.linkedin.com/in/elizabeth-erkenbrack-phd-380b5b30/Resources Mentioned:Qualtrics -- https://www.qualtrics.com/Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- http://CXIMembership.comExperience Investigators -- https://experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

What happens when your identity as an athlete evolves, but your passion for movement, innovation, and challenge stays the same?In episode 134 of The Eat for Endurance Podcast, I'm joined by Jennifer Maxwell, co-founder of PowerBar and creator of JAMBAR, to talk about running, entrepreneurship, fueling a large, active family, and finding new passions later in life.Jennifer helped launch the global bar category back in 1985 with her husband, long before fueling strategies became a core part of endurance performance. But this conversation goes far beyond the history of energy bars.Jennifer and I discuss:How she ran her first marathon at the age of 13Her early interest in cooking and food scienceWhat it was like building PowerBar out of her apartment while still in collegeHow she balanced running a business, training, and raising 6 childrenHow her relationship with running changed after having kids, and especially after her husband's sudden death in 2004Why learning the drums later in life became such an important outletWhat inspired her return to the bar business decades later with JAMBARJennifer's story is a powerful reminder that your identity is never fixed. How you move and fuel your body as well as how you spend your time is meant to evolve across different seasons of life.

Some of the biggest CX breakthroughs don't come from bigger budgets, they come from sharper thinking about trust, value, and what people actually feel in the moment. We're sharing a special Women's History Month collection of insights from Dr. Amy Climer, Ovetta Sampson, Camille Kremer, Neen James, and Brooke Sellas, each bringing a different lens on customer experience leadership, innovation, and connection.We start with a future-facing question: when AI shows up on the screens inside our cars, is it there to help the driver or to sell to them? Amy challenges us to treat creativity as “novelty that is valuable,” and to judge value from the customer's perspective, not the company's. From there, Ovetta gets candid about generative AI, chatbot hallucinations, and why “set it and forget it” is a fast track to broken customer trust. If you're building AI into customer support, you'll hear why rigorous testing and ongoing oversight are now core CX operations.Camille breaks down expectation setting as the hidden equation behind loyalty: customers invest, brands deliver or don't, and trust is the outcome. Neen reframes luxury as a mindset where experiences matter more than things, anchored in making people feel seen, heard, and valued. Brooke closes the loop for social media and content marketing: content is the vehicle, emotion is the destination, and connection beats chasing a single “big win.”If this sparked new ideas for your CX strategy, subscribe, share this with a CX leader on your team, and leave a review so more people can find the show.Experience Action Episodes Mentioned:CX Pulse Check – February 2025CX Pulse Check – May 2025CX Pulse Check – August 2025CX Pulse Check – September 2025CX Pulse Check – November 2025Resources Mentioned:Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- http://CXIMembership.comExperience Investigators Website -- https://experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

A lot of companies say they “listen to the customer” and they do. They survey, they track NPS, they build dashboards, they share reports. But then nothing changes. Today we respond to a sharp question from a listener about what separates organizations that embed customer insights into everyday decision making from those where Voice of the Customer stays stuck as a feedback exercise.We walk through the mindset shift that turns VoC into real customer experience strategy: using your mission and goals as the lens for what you act on, getting aligned on expectations, and defining a clear customer experience mission statement so improvements aren't scattered across one-off complaints. When teams fix isolated issues without a unified view of the customer journey, customers feel the inconsistency and trust drops fast.Then we get practical about execution. Customer insights only matter when they influence decisions across product, operations, communication, and the partners you choose. That requires shared ownership, clear governance, and consistent processes for reporting what you're doing about the feedback and closing the loop with customers. We also address the “shoot the messenger” trap and how CX leaders can connect the dots to business value so teams understand what's in it for them.If you want to turn Voice of the Customer into decision infrastructure and measurable business outcomes, press play. Subscribe, share this with a CX leader on your team, and leave a rating and review so more people can find the show.Resources Mentioned:Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- http://CXIMembership.comExperience Investigators Website -- https://experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

Customer experience doesn't fall apart because people don't care. It falls apart because the work stays fragmented, the fixes don't connect across the customer journey, and teams end up stuck in a reactive loop of complaints, escalations, and fire drills. Jeannie Walters shares why she wrote Experience Is Everything: Making Every Moment Count in the Age of Customer Expectations and what she kept seeing after years of working with leaders who genuinely want to do right by customers and employees.She digs into the real shift that makes customer experience improvement stick: treating CX as a leadership discipline. That means aligning a shared mindset about who we are to customers, building a clear customer experience strategy tied to outcomes, and committing to the discipline that keeps it real day after day. She also read the final page of the book to underline the heart of the message: progress beats perfection. CX gets better when we act, reflect, adjust, and act again, because small intentional decisions compound over time.She also talks about the pressure of modern work: customers move faster, organizations move faster, and AI is now part of almost everything we design. Without alignment, that speed can accidentally create broken experiences at scale. If you're the person who notices the gaps, sees the misalignment, and feels a little alone because you care, this is for you. Subscribe, share this with a fellow change agent, and leave a review so more leaders can build better experiences one moment at a time.Resources Mentioned:Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact. Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

When AI can move faster than your team ever could, the real question isn't “What can we automate?” It's “What should represent us?” In this CX Pulse Check episode, Jeannie Walters sits down with Deborah Reuben, CEO of Tomorrow Zone and author of Enter the Tomorrow Zone, to unpack how agentic commerce and automation can elevate customer experience only when purpose leads and tools follow.They dig into the messy middle of AI adoption—from trust gaps and backlash moments to why innovation driven by shiny features often scales the wrong experience. They share a practical blueprint for leaders under pressure to deliver: define a clear CX mission, align success metrics across teams, and identify the high-stakes moments where humans must stay in the loop.The conversation also explores how organizations can design AI that signals trust through capability, honesty, predictability, and care. As automation expands and bots increasingly interact with bots, they discuss how measurement must evolve beyond traditional engagement metrics to focus on outcomes like resolution confidence, perceived fairness, and clarity of next steps.If this sparks ideas for your roadmap or raises thorny questions about where humans should stay in the loop, we want to hear from you. Subscribe for more conversations like this, share the episode with your team, and leave a review.About Deborah Reuben, CLFPAuthor | Innovation Strategist | CEO & Founder, TomorrowZone®Deborah Reuben is an innovation strategist, advisor, and the CEO & Founder of TomorrowZone®. She works with senior leaders across finance and technology to help them navigate complexity, gain clarity, and design future-ready systems.Her work is grounded in firsthand experience leading and advising complex, large-scale transformation efforts. Deborah is known for helping leaders see patterns they're too close to notice, and for reframing innovation as a human, systemic practice rather than a technology initiative.She is the author of Enter the TomorrowZone, which examines why capable leaders get trapped in constant reaction, and how stepping back creates clarity to design what's next.Follow Deborah on LinkedIn.Learn more about Enter the TomorrowZone and Deborah's work at tomorrowzone.io.To find out more about the book, visit EnterTheTomorrowZone.com.Articles Mentioned:- Own the agentic commerce experience (National Retail Federation) -- https://nrf.com/research/own-the-agentic-commerce-experience- The 2026 Braze Customer Engagement Review: AI Innovation Meets the Trust Plateau (CMSWire) -- https://www.cmswire.com/the-wire/the-2026-braze-customer-engagement-review-ai-innovation-meets-the-trust-plateau/- AI Backlash and Public Perception: How AI Strategy Shapes Customer Trust (SupportNinja) -- https://www.supportninja.com/articles/ai-backlash-public-perception-ai-strategy-shapes-customer-trustResources Mentioned:Order your copy of Experience Is Everything -- experienceiseverythingbook.comExperience Investigators Website -- experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

You don't need a big title to drive meaningful customer experience change. This episode shows how real CX leadership starts in the middle by turning customer friction into business outcomes executives can't ignore. We break down how to connect issues like confusing onboarding or stalled conversions to metrics that matter, including call volume, cost to serve, cancellations, and retention, and how to present that story so leaders say yes.You'll learn a practical approach you can use immediately: choose one high-impact friction point, build a simple business case with clear baselines, deliver a focused fix, and share the results. These visible micro wins build momentum, credibility, and influence.We also cover how to lead across and up by partnering with metric owners, framing ideas around shared goals, and communicating in the language of outcomes. If you're ready to grow your impact and your career, this conversation gives you the tools to lead without a title.If you found this valuable, follow the show, leave a quick review, and share it with a teammate ready for their next win.Resources Mentioned:Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- http://CXIMembership.comExperience Investigators Website -- https://experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact. Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

The most practical CX breakthroughs are happening in day-to-day choices by leaders who meet their organizations where they are. From the Medallia Experience 2026 conference in Las Vegas, we pull together no-fluff lessons on turning insights into impact, leading with intent, and using AI to accelerate change—without overpromising. Jeannie talks with Experience Transformation Award winner Paloma Paraja, Customer Experience Manager at Santalucía Seguros, about breaking down silos in a 100-year-old insurer by unifying Voice of Customer, empowering internal champions, and turning feedback into stories teams can act on. She also reconnects with Camille Kremer, Senior Director of Customer Experience at Holiday Inn Club Vacations, for a masterclass in prioritization—using driver modeling and smart experiments to separate noise from real impact, and applying AI to speed service and personalization without eroding trust. Plus, we chat about an Experience Is Everything book club with Deborah Bearden, Enterprise Customer Experience Manager at Simmons Bank.The theme: progress over perfection. Choose high-impact actions. Test, measure, and scale what works. Let AI amplify a strategy you've already defined.Enjoyed the conversation? Follow the show, share it with a CX friend, and leave a quick review to help more leaders find it. Have a question or story to add? Leave me a voicemail at askjeannie.vip.Follow our guests on LinkedIn:Paloma Paraja -- https://www.linkedin.com/in/paloma-paraja/Camille Kremer -- https://www.linkedin.com/in/camillekremer/Deborah Bearden -- https://www.linkedin.com/in/deborah-bearden/Resources Mentioned:Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- http://CXIMembership.comExperience Investigators Website -- https://experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact. Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

What if your most persistent customer complaint wasn't a flaw to be fixed, but a key that could unlock an entirely new business model?Agility requires not just the ability to pivot, but the organizational courage to act on customer insights—even when those insights challenge your most fundamental business assumptions. It's about being willing to dismantle something that works in order to build something that works better.Today, we're going to talk about CX that pays off and how both achieving and demonstrating ROI is key to becoming a truly insights-driven organization. We'll explore how a major brand listened to a difficult truth from its customers and completely transformed its marketplace strategy, turning a major pain point into a massive competitive advantage. And we're doing it live from Las Vegas at the Medallia Experience 2026 event here at the Wynn Resort.To help me discuss this topic, I'd like to welcome, Courtney Owumi, VP of Consumer Experience and Membership Engagement at Shipt. About Courtney Owumi Courtney Owumi is a seasoned marketing executive with over a decade of experience in consumer insights and loyalty marketing strategy. She currently serves as the Vice President of Consumer Experience & Membership Engagement at Shipt, where she leads Product Marketing, Consumer Insights & Strategy, and Membership Engagement to deliver a best-in-class experience for Shipt members and provide extended value for Target Circle 360 members. Prior to her time at Shipt, Courtney served on Target's corporate strategy team, and prior to that worked in management consulting, focusing on e-commerce fulfillment strategy for retail clients. Her expertise spans across corporate strategy, retail, consumer packaged goods, and the gig economy, reflecting her versatility and forward-thinking mindset. Courtney Owumi on LinkedIn: https://www.linkedin.com/in/courtneyowumi/ Resources Shipt: https://www.shipt.com Take your personal data back with Incogni! Use code AGILE at the link below and get 60% off an annual plan: https://aglbrnd.co/r/c43e68ce5cfb321e The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703 Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74 Medallia: https://www.medallia.comEnjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Hosted on Acast. See acast.com/privacy for more information.

What if your most persistent customer complaint wasn't a flaw to be fixed, but a key that could unlock an entirely new business model?Agility requires not just the ability to pivot, but the organizational courage to act on customer insights—even when those insights challenge your most fundamental business assumptions. It's about being willing to dismantle something that works in order to build something that works better.Today, we're going to talk about CX that pays off and how both achieving and demonstrating ROI is key to becoming a truly insights-driven organization. We'll explore how a major brand listened to a difficult truth from its customers and completely transformed its marketplace strategy, turning a major pain point into a massive competitive advantage. And we're doing it live from Las Vegas at the Medallia Experience 2026 event here at the Wynn Resort.To help me discuss this topic, I'd like to welcome, Courtney Owumi, VP of Consumer Experience and Membership Engagement at Shipt. About Courtney Owumi Courtney Owumi is a seasoned marketing executive with over a decade of experience in consumer insights and loyalty marketing strategy. She currently serves as the Vice President of Consumer Experience & Membership Engagement at Shipt, where she leads Product Marketing, Consumer Insights & Strategy, and Membership Engagement to deliver a best-in-class experience for Shipt members and provide extended value for Target Circle 360 members. Prior to her time at Shipt, Courtney served on Target's corporate strategy team, and prior to that worked in management consulting, focusing on e-commerce fulfillment strategy for retail clients. Her expertise spans across corporate strategy, retail, consumer packaged goods, and the gig economy, reflecting her versatility and forward-thinking mindset. Courtney Owumi on LinkedIn: https://www.linkedin.com/in/courtneyowumi/ Resources Shipt: https://www.shipt.com Take your personal data back with Incogni! Use code AGILE at the link below and get 60% off an annual plan: https://aglbrnd.co/r/c43e68ce5cfb321e The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703 Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74 Medallia: https://www.medallia.comEnjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Hosted on Acast. See acast.com/privacy for more information.

How does distance healing actually work?In this episode, we explore one of the most debated questions in energy healing: how can meaningful shifts occur without physical proximity? Rather than making bold claims, this conversation examines what distance healing may reveal about consciousness, time, and the nature of mind itself.Drawing on lived clinical experience alongside frontier research into presentiment, non-local perception, and remote viewing, we look at what current science suggests — and where its limits remain. If the mind is not strictly confined to the brain, and awareness is not entirely local, then distance healing may not be about energy traveling across space at all. It may be about shared attention and alignment in time.In this episode, we explore:• Why distance healing challenges conventional assumptions about causation • What presentiment research suggests about time and the nervous system • Non-local perception and relational connection • Why scientific debate around consciousness remains unresolved • The mind–body time–space continuum • Why online energy healing training may sharpen subtle perceptionDistance healing often triggers skepticism — and rightly so. But skepticism does not require dismissal. As we examine both research and experience, a deeper question emerges: what if reality is more interconnected than our current models suggest?Whether you are curious, cautious, or already practicing energy work, this episode offers a grounded exploration of how attention, awareness, and connection may operate beyond physical distance.To learn more about our Energy Healing Training (EHT) programs and subtle perception work, visit: energyfielddynamics.comEnjoyed the episode? Rate & review on Apple Podcasts Follow on Spotify or YouTube Train in Energy Healing Step into your mastery. Learn to facilitate deep, precise, and truly transformative healing experiences. Registration now open - our next EHT-100 Training begins March 2026, live and online. Discover the training → Find Your Energetic Blueprint Not sure where to start? Take the quiz: What's Your Field Type? Reveal your strengths and learn how your energy field shapes your life and relationships.

What happens when you tie a quarter of every employee's variable compensation not to sales targets, but to customer experience metrics? Agility requires more than just speed; it demands a shared purpose that translates into a unified system for listening, learning, and acting at an enterprise scale. It's about connecting every function of the business to the client's reality in real-time. Today, we are here at Medallia Experience at the Wynn Resort in Las Vegas, and we're going to talk about what it takes to transform a massive organization by moving client experience from a siloed function to the core of the enterprise operating model, tying it directly to employee compensation and billions in revenue growth. To help me discuss this topic, I'd like to welcome, Stephanie Leheta, Sr. Director, Client Experience Strategy at CIBC. About Stephanie Leheta Stephanie Leheta on LinkedIn: https://www.linkedin.com/in/stephanie-leheta-mba-ccmp-pmp-ccxp-435a8113/ Resources CIBC: https://cibc.com/ Take your personal data back with Incogni! Use code AGILE at the link below and get 60% off an annual plan: https://incogni.com/agile The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://www.thecrmc.com/ Medallia: https://www.medallia.comEnjoyed the show? Tell us more at and give us a rating so others can find the show at: https://ratethispodcast.com/agileConnect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

What happens when you tie a quarter of every employee's variable compensation not to sales targets, but to customer experience metrics? Agility requires more than just speed; it demands a shared purpose that translates into a unified system for listening, learning, and acting at an enterprise scale. It's about connecting every function of the business to the client's reality in real-time. Today, we are here at Medallia Experience at the Wynn Resort in Las Vegas, and we're going to talk about what it takes to transform a massive organization by moving client experience from a siloed function to the core of the enterprise operating model, tying it directly to employee compensation and billions in revenue growth. To help me discuss this topic, I'd like to welcome, Stephanie Leheta, Sr. Director, Client Experience Strategy at CIBC. About Stephanie Leheta Stephanie Leheta on LinkedIn: https://www.linkedin.com/in/stephanie-leheta-mba-ccmp-pmp-ccxp-435a8113/ Resources CIBC: https://cibc.com/ Take your personal data back with Incogni! Use code AGILE at the link below and get 60% off an annual plan: https://incogni.com/agile The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://www.thecrmc.com/ Medallia: https://www.medallia.comEnjoyed the show? Tell us more at and give us a rating so others can find the show at: https://ratethispodcast.com/agileConnect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Stressed arrivals, missed promises, and long check-in lines aren't surprises. They're predictable flashpoints in hospitality. In this episode, we answer a listener's question about training frontline teams for high-emotion moments and share a practical framework for turning tension into trust without burning out your people.We start by redefining success. Instead of aiming to “make every guest happy,” we focus on a sustainable goal: guide the guest to a better moment than the one they're in. From there, we identify the biggest hot spots in the journey and outline how proactive planning, clear recovery thresholds, and consistent standards across properties create a reliable brand experience.Then we get tactical with language that defuses tension, micro-habits for staying calm under pressure, and playbooks that remove hesitation when speed matters. We also explore empowerment tools like room moves, credits, and late checkout, plus the well-being practices that keep teams strong through demanding shifts.If you lead a hotel, resort, or any high-contact service, this episode delivers actionable steps to strengthen service recovery, customer experience, and employee resilience.Resources Mentioned:Order your copy of Experience Is Everything --experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- CXIMembership.comExperience Investigators Website -- experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact. Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

What is ESP really? Can anyone develop psychic abilities — and does greater sensitivity actually mean greater spiritual maturity?In this episode of The Future of Wellness, Christabel Armsden and Keith Parker explore psychic development, subtle energy sensing, and the true role of ESP in energy healing. They unpack common myths about sensitivity, discuss the difference between openness and regulation, and explain why presence — not psychic spectacle — is the foundation of genuine inner development.In This Episode We Explore:What ESP and psychic sensing mean in the context of energy healingWhy sensitivity is not a hierarchy — and not a measure of evolutionThe difference between oversensitive and undersensitive systemsHow nervous system regulation transforms sensitivity into intelligenceThe role of siddhis (psychic abilities) in yogic and Buddhist traditionsWhy psychic development is a byproduct of inner work — not the goalHow sensing enhances discernment, boundaries, and daily lifeAt Field Dynamics, we approach subtle energy development through regulation, presence, and long-term integration. Psychic sensing matures naturally when the system stabilizes. It is not about spectacle. It is about coherence. If you're interested in developing subtle perception in a grounded, structured way, you may wish to explore our trainings, workshops, and one-to-one sessions at: energyfielddynamics.comEnjoyed the episode? Rate & review on Apple Podcasts Follow on Spotify or YouTube Train in Energy Healing Step into your mastery. Learn to facilitate deep, precise, and truly transformative healing experiences. Registration now open - our next EHT-100 Training begins March 2026, live and online. Discover the training → Find Your Energetic Blueprint Not sure where to start? Take the quiz: What's Your Field Type? Reveal your strengths and learn how your energy field shapes your life and relationships.

In this thoughtful and deeply grounded conversation, Serena is joined by John Ball, keynote speaker, presentation coach, and host of the Present Influence Podcast, to explore what it means to be impactful — especially for introverts and quiet achievers.John shares his unconventional journey from flight attendant to professional speaker, and how discovering coaching, communication, and improv reshaped not only his career, but his sense of self. Together, Serena and John unpack the myth that confident speaking is about performance or extroversion, and instead reveal why presence, authenticity, and self-trust are the real foundations of influence.In this episode, we explore:Why so many introverts feel most energised by quiet, nature, and solitudeThe surprising link between improvisation and confidenceWhat “presence” really means when speaking or leadingWhy confidence comes from experience — not personalityThe importance of embracing the learning curve (and the dip)How humour and lightness create connection, even for serious thinkersThe difference between influence and persuasionWhy authenticity isn't oversharing — it's self-ownershipHow to build influence without pretending to be extrovertedWhat quiet achievers need to remember when stepping into visibilityMemorable Quote“The best speakers aren't trying to impress — they're trying to connect. Influence comes from being real, not from performing.”— John BallKey Takeaways for Quiet AchieversYou don't need to be loud to be impactful — presence speaks louder than volumeConfidence grows through practice, not perfectionBeing authentic doesn't mean sharing everything — it means being grounded in who you areInfluence is built through warmth, clarity, and self-trustThe audience is usually rooting for you more than you thinkGrowth requires patience — and compassion for yourself along the wayAbout John BallJohn Ball is a keynote speaker, presentation coach, and host of the Present Influence Podcast. He helps speakers, coaches, and leaders move from competent to captivating by developing confidence, presence, and authentic communication.Learn more about John and his work at:https://presentinfluence.comEnjoyed the Episode?If this conversation resonated with you:Leave a 5-star review to help more introverts discover the podcastShare it with someone who's finding their voiceSubscribe to The Visible Introvert Newsletter at https://serenalow.com.auThis episode was edited by Aura House Productions

In this episode we're joined by Alex Greene - a Structural Integration practitioner, somatic educator, and founder of Neurogenic Integration. Alex first encountered spontaneous neurogenic tremoring while living as a monk in a Zen monastery near Honolulu, during a bodywork session that dramatically shifted chronic pain and reorganised deep patterns of tension.Rather than teaching tremoring as a single technique, Alex approaches it as part of a wider nervous system and trauma-resolution ecosystem — integrating Structural Integration, Somatic Experiencing, IFS, Feldenkrais, breathwork, and hands-on bodywork. We explore how healing and awakening meet through embodiment, and why presence and curiosity may be the most underrated tools in any modality.In this conversation, we explore:Alex's Zen training — and why posture, breath, and stillness became foundationalThe tremor reflex as a built-in mechanism for release and reorganisationThe intersection of fascia, breath, pelvic patterns, and nervous system regulationWhy story still matters — and how physiology shifts meaning-makingParts work (IFS), somatic tracking, and building embodied emotional literacyEnergetic sensitivity in practice: joining, resonance, and flexible boundariesInherited and transgenerational patterns — and how they surface somaticallyWhere somatic therapy may be heading next, and how the AI era may deepen the hunger for embodimentLearn more: neurogenic-integration.comEnjoyed the episode? Rate & review on Apple Podcasts Follow on Spotify or YouTube Train in Energy Healing Step into your mastery. Learn to facilitate deep, precise, and truly transformative healing experiences. Registration now open - our next EHT-100 Training begins March 2026, live and online. Discover the training → Find Your Energetic Blueprint Not sure where to start? Take the quiz: What's Your Field Type? Reveal your strengths and learn how your energy field shapes your life and relationships.

Send us a textNew episode of Love&BLoved Platform! "Daughter Of God.” My guest says:” I serve and empower women to know they are created for connection and communion with God.” Joining me today is Charity Majors.Charity  is a prophetic voice, author, international speaker, podcast host, and ‘Meant For More Ministries' - ministry leader she is passionate about activating purpose, confidence, and revival in women around the world. Charity's heart beats for the local church, healthy spiritual family, keeping first things first, and empowering God's daughters to influence culture, inside and outside the church.On today's episode, Charity is going to share:MeantForMore and the permission God has already given you to go after the BIG dreams on your heart.Calling all modern day Esthers, Deborahs, giant-killers and believers in a big God who can do big things..Discovering God's Love Beyond KnowledgeYouTube Link: https://youtu.be/iXbzqRlHft0  Blog: https://lenacebula.wordpress.com/2025/12/15/daughter-of-god/ Personal Website/ Social Media Links: CharityMajors.com, WeAreMeantForMore.com, Instagram.com/charitymajors    Instagram.com/meant.for.moreEmail: charitymajors4@gmail.comEnjoyed this episode? We'd love to hear from you! Share your biggest “aha” moment in the comments below—we can't wait to read them! If you love this show, please take a moment to leave us a review on your favourite podcast platform or YouTube. Your five-star reviews help more people discover these episodes and join our amazing community. Thank you for your support—you're helping us make a bigger impact! Enjoy your free gift : "10 Quick Actions You Can Take to Avoid Burnout!"https://lc-coaching-47387181.hubspotpagebuilder.com/avoid-burnout If you are Christian female professional, looking for tools and strategies to help you to heal and to thrive, request to join my private FB group for like-minded women. Revitalize your leadership reignite your passion that honours God. The Renewal Method Hub: www.facebook.com/groups/loveandblovedtherenewalmethodhub/ Email: coachlenacebula@gmail.com Take care and be blessed. Love&BLoved.

Happy December! I'm hopping back on the mic to bring you a bonus episode all about a topic that comes up every single year with my clients: off-season fueling. When training volume drops and structure loosens, it's easy to shift your focus away from your nutrition. And let's face it - it's also a crazy time of year. But what you eat in the off-season has a huge impact on your energy, recovery, general health, and how you feel heading into your next training cycle.Whether you're taking real time off, switching activities or sports, or simply doing less of the same, this episode will help you stay fueled without micromanaging every bite.In this episode, I cover:What the “off-season” actually is (and why it matters)Core fueling principles that don't change, no matter the seasonHow to adjust your nutrition when volume and intensity dropA practical look at carb needs during lower-volume trainingHow to build balanced meals and snacks without tracking everythingWhen (and when not) to consider body recomposition goalsWhy fueling your workouts still matters in the off-seasonHow to use this time to build resilience for your next training cycleThis is a must-listen for anyone feeling a little lost with their nutrition after a big training cycle or who needs a refresher on foundational fueling strategies that are relevant year-round.

In this dynamic episode, we explore the deeper architecture of the human energy field through the lens of quantum health and informational medicine. Dr. Laura Petkunaite joins us to reveal how biophotons, electron flow, inherited emotional fields, and subtle-body signatures shape our health, behaviour, and patterns. We explore and discuss how the multidimensional system operates - and how coherence becomes the foundation for real transformation.Epsisode highlights: • What quantum health actually means • The role of biophotons, electron flow, and informational load • How trauma patterns replicate through emotional and mental fields • Transgenerational imprints and inherited emotional signatures • How to read the hidden architecture of your field • Why the body repeats old patterns (and how to break them) • The difference between physical, emotional, mental and subtle bodies • How practitioners can avoid observer interference • The real meaning of coherence across the human system • How informational medicine works in practiceLearn more: frequencyinformedassessment.comEnjoyed the episode? Rate & review on Apple Podcasts Follow on Spotify or YouTube Train in Energy Healing Step into your mastery. Learn to facilitate deep, precise, and truly transformative healing experiences. Registration now open - our next EHT-100 Training begins March 2026, live and online. Discover the training → Find Your Energetic Blueprint Not sure where to start? Take the quiz: What's Your Field Type? Reveal your strengths and learn how your energy field shapes your life and relationships.

Send us a textNew episode of Love&BLoved Platform! “Empathy VS Sympathy”. Thank you for your continued support and for following along.  My guests say: " I am passionate about giving hope to those who are grieving a devastating loss.” Joining me today is Shirley Thiessen.Shirley Thiessen  is obsessed with the fact that no one should have to grieve alone. Yet most people don't know what is helpful to say or do to support their grieving friend. Fear stops many from doing anything. But avoidance is not a compassionate option. As one who understands the awkwardness we often feel, Shirley creates resources and experiences that serve as a playbook of best practices to care for the broken hearted. Shirley is the author of "The Little Black Funeral Dress", founder of CornerBend Grief Ministries. Shirley & her husband Carey have 2 adult children. Their daughter Chantel lives in Calgary and their son, Jordan, lives in Heaven.On today's episode, Shirley is going to share:We need compassionate friends - Hope Heroes - to help us navigate the disorienting grief journey.God invites us to participate with Him to recycle our pain for His good purpose.The secret to our own soul care is countercultural but leads to healing:serving others!YouTube Link: https://youtu.be/VPx98ppNHAQBlog: https://lenacebula.wordpress.com/2025/11/25/when-grief-enters-a-life/ Personal Website/ Social Media Links: www.shirleythiessen.com IG: cornerbendshirley  https://cornerbend.com/ Email: shirley@cornerbend.comEnjoyed this episode? We'd love to hear from you! Share your biggest “aha” moment in the comments below—we can't wait to read them! If you love this show, please take a moment to leave us a review on your favourite podcast platform or YouTube. Your five-star reviews help more people discover these episodes and join our amazing community. Thank you for your support—you're helping us make a bigger impact! Enjoy your free gift : "10 Quick Actions You Can Take to Avoid Burnout!"https://lc-coaching-47387181.hubspotpagebuilder.com/avoid-burnout If you are Christian female professional, looking for tools and strategies to help you to heal and to thrive, request to join my private FB group for like-minded women. Revitalize your leadership reignite your passion that honours God. The Renewal Method Hub: www.facebook.com/groups/loveandblovedtherenewalmethodhub/ Email: coachlenacebula@gmail.com Take care and be blessed. Love&BLoved.

Fermentation revivalist Sandor Katz joins The Future of Wellness to share how living foods, microbial diversity, and ancestral food wisdom are transforming modern wellness. Described by The New York Times as “one of the unlikely rock stars of the American food scene” he joins Keith & Christabel to explore fermentation as both a biological process and a cultural practice - one that connects us to the earth, to community, and to the microbes that sustain life.Episode Highlights:Fermentation as a strategy for food safety and vitalityThe gut microbiome and how biodiversity protects healthWhy fiber and whole foods are vital for microbial balanceFermentation as a practice of patience, presence, and connectionHow global food systems threaten biodiversity- and how to rebuild local resiliencePractical guidance for safe home fermentationAbout Sandor KatzJames Beard Award–winning author and experimental fermenter Sandor Katz is one of the world's most influential voices in living food culture. His work bridges tradition and innovation, helping millions rediscover the art and science of fermentation.wildfermentation.comEnjoyed the episode? Rate & review on Apple Podcasts Follow on Spotify or YouTube Train in Energy Healing Step into your mastery. Learn to facilitate deep, precise, and truly transformative healing experiences. Registration now open - our next EHT-100 Training begins March 2026, live and online. Discover the training → Find Your Energetic Blueprint Not sure where to start? Take the quiz: What's Your Field Type? Reveal your strengths and learn how your energy field shapes your life and relationships.

In this episode, I chat with Chad Harris, a former missionary turned full-time real estate investor, who's quietly mastered the art of building a rental portfolio without ever using traditional bank financing. Chad walks us through how he raised millions in private money—starting with zero savings and a $2K/month income—and why less interest is actually more attractive to lenders.From structuring win-win deals to understanding what private lenders actually want, Chad breaks down his strategy with a calm, no-hype approach that cuts through the noise. If you've been scared to ask for money, or you're stuck using your own cash, this episode will completely change how you think about raising capital.[Timeline Summary][0:00] – Introduction[1:01] – Why higher interest rates actually scare off private lenders[2:06] – Chad's journey from rural Kenya missionary to real estate investor[3:33] – No savings, no job, no bank—but a vision that convinced others to fund him[4:32] – Helping others become investors through lending[6:12] – Where to find private lenders (hint: they're everywhere)[8:21] – Why 6–8% is a gift to most retirees and stock investors[9:18] – The 3-part pitch Chad uses every time to start the private money conversation[11:08] – 37+ places to find lenders (free resource)[12:17] – Why Chad chose rentals over flips or wholesale[14:10] – How he generated cash at acquisition and refinance without using banks[17:03] – The turning point: when cash flow pressure finally eased up[18:22] – The lender mindset shift: lower rates = lower risk = more money raised[22:10] – The case for 10-year, interest-only loans[25:05] – How to work with Chad or learn more from him directly5 Key TakeawaysHigher interest ≠ more money. Lenders see high rates as high risk. Lowering rates actually increased Chad's capital access.Private money is everywhere. Most people don't know they can be lenders—until you show them how.Longer terms, less chaos. Chad now uses 10-year, interest-only loans to reduce stress and balloon headaches.Start with your story. Use a simple “why, what, how” pitch to build interest and trust with new contacts.You don't need a bank. Chad built an 80-door portfolio using only private and seller financing—and teaches others how.Links & ResourcesFree guide: 37+ Places to Find Private LendersLearn more or work with Chad: TrueWealthInvestors.comNeed financial clarity in your business? SimpleCFO.comEnjoyed this episode? Don't forget to follow, rate, and review the show—and share it with someone who thinks they need a bank to build wealth.

In this episode of Thrive Beyond Size, I'm diving into something that's been showing up in my own intuitive eating journey lately—something sneaky that might be tripping you up too: the difference between pleasure and familiarity.Sometimes we reach for certain foods, habits, or even thought patterns not because they truly bring us joy or nourishment—but because they're familiar. They're predictable. And in a world that feels overwhelming or exhausting, predictability can feel like relief. But here's the thing: comfort isn't always the same as pleasure. And when we mistake one for the other, we can stay stuck in patterns that don't actually support us.This week, I'm exploring:Why our brains cling to the familiar (even when it's not helpful)How to tell the difference between real pleasure and short-term comfortWhy discomfort is part of the change process—and not a sign you're doing it wrongHow mindfulness can help you break free from old autopilot behaviors and make more nourishing, conscious choicesWhether it's food, body image habits, or the way you talk to yourself—this episode will help you tune in more clearly to what actually feels good (not just what feels known). No shame, no judgment—just curiosity, compassion, and a gentle invitation to try something new.Resources + Links:Email me: michelle@wayzahealth.com – I'd love to hear your thoughts on this one!Learn more about how to work with me at wayzahealth.comEnjoyed this episode?Share it with a friend or leave a review—it helps more folks find the support they need to heal their relationship with food, body, and self.

What do you do when someone you love is spiraling—battling mental instability or substance abuse—and refuses help? In this honest conversation with Dr. Brian Licuanan, we explore compassionate, practical strategies for supporting a resistant loved one while also addressing the impact on your own well-being. This isn't about blame—it's about awareness, accountability, and finding hope in the hardest moments.Connect with Dr. Licuanan at: Dr. Brian Licuananhttps://drbrianlicuanan.comEnjoyed this episode?Subscribe to never miss an updateShare with others who might benefitLeave a review to help others find usStay Connected with Me!VisitDeniseGLee.com to:

Welcome to the latest edition of Fearless in Devotion as Andy, Andrew and Liam discuss the exciting new Kop plans, Tuesday night's Vertu Trophy win over Port Vale and the draw for the next round if we get past Bolton.We also chat about the fourth anniversary of Ryan and Rob's takeover of Wrexham, our transfer deadline activity and the squad list announcement.As if all that wasn't enough, we have another great interview from our recent live event as Mark "The Beast" Creighton joins us to run the rule over how the current season is going. He also tells us why we urgently need a new training ground, how his son's getting on in the academy and lifts the lid on drinking Guinness and eating sausage butties with Gary Mills.Thanks for listening and if you want free copies of the FiD fanzine (only costs the price of postage) please e-mail andrewgilpin@hotmail.comEnjoyed this Fat Boar-sponsored episode? Then please follow us on social media: https://linktr.ee/fearlessidzine Hosted on Acast. See acast.com/privacy for more information.

FiD 200th EPISODE EXCLUSIVE: Wrexham AFC CEO Michael Williamson on Kop, transfers, kits and much moreWelcome to Fearless in Devotion 200th episode and it's a corker. We look back at a late win at Crawley and two new strikers, which includes breaking the transfer record for Reading's Sam Smith on a bust Thursday. But that's just the warm up, as Michael Williamson has his first chat with fans on a variety of subjects including the Kop, the training ground and transfers. If you want your free copies of the FiD fanzine (only costs the price of postage) email andrewgilpin@hotmail.comEnjoyed this Fat Boar-sponsored episode? Then please...

Send us a textDigital transformation is reshaping industries worldwide, and biotech is no exception. With the integration of cloud technologies, AI, and data harmonization, bioprocessing is becoming smarter, more efficient, and more innovative. Catching up with digital revolutions in other sectors, biotech now stands at the threshold of tremendous change.In this episode of the Smart Biotech Scientist Podcast, David Brühlmann sat down with Simon Wieninger, Business Manager Digital Solutions at Eppendorf Group, to discuss the digital revolution sweeping through bioprocessing labs. From bioreactors to data lakes, Simon sheds light on the urgent need for a data-driven approach in biotech and how digital transformation is set to reshape the industry.Here are the top three key takeaways:Breaking Down Silos: The importance of consolidating data in one place to facilitate better analysis and collaboration across departments.Leveraging Cloud Technology: Simon emphasized that the biotech industry is ready to embrace cloud technologies for enhanced data management.Data Security Concerns: Addressing the common misconception about cloud security, Simon reassured that robust measures are in place to protect bioprocess data, making it as secure as banking data.The move towards centralized data storage, the integration of AI, and strategic collaborations are critical steps in this journey. The industry is poised for transformation, and as Simon aptly put it, “step by step,” we can harness the full potential of these digital solutions. As biotech continues to evolve, the fusion of technology and biological science will undoubtedly lead to groundbreaking advancements, streamlining processes, and unlocking new possibilities in the field.Connect with Simon WieningerLinkedIn: https://www.linkedin.com/in/dr-simon-wieninger-45b546182Eppendorf Group: https://www.eppendorf.comEnjoyed this episode? Don't miss these related discussions:Episode 100: From Raw Data to Actionable Insights: Unlocking the Power of Process Models with Fabian Feidl, co-founder and CTO of DataHowEpisode 05: Hybrid Modeling: The Key to Smarter Bioprocessing with Michael Sokolov, the co-founder and COO of DataHowNext Steps:Wondering how to develop cell and gene therapies with peace of mind? Schedule your free assessment to propel your success: https://bruehlmann-consulting.com/assessmentDevelop biologics better, faster, at a fraction of the cost with our Fractional CTO services. Curious? DM us at hello@bruehlmann-consulting.com

What happens when a dream job disappears into thin air?Today's episode of Thank You for Your Interest feels like a good gossip sesh and you're invited. Host Rebekah Sebastian interviews Morgan, an entertainment journalist who channeled her pandemic boredom into a booming business. When industry leaders took notice Morgan was sure her big break was just around the corner; but a passage of time and a social media discovery forced Morgan to re-evaluate everything.Morgan's optimism is contagious, sparking a lively debate between Rebekah and Samantha about their personal preferences for how they like to be rejected from a job.Stick around for the Not Safe for Work (NSFW) segment at the end of the show, featuring listener voicemails. This week — Cody learns the hard way that first impressions don't matter if nobody is there to meet you.Listen to Morgan's podcast - Morgan's Pop TalksFind her on social: @morganptalksCredits:Thank You for Your Interest is brought to you by Yellow Tape Media.Rebekah Sebastian: Creator, Host, and Executive ProducerSamantha Gattsek: Co-host, Senior Producer, and Audio EngineerOur cover art was designed by Nim Ben-ReuvenOur theme music was composed by Your Silent Facade. You can explore their entire catalog exclusively at PitchHammerMusic.comConnect with TYFYI:Learn more about the show or apply to be a guest: TYFYIPOD.comEnjoyed this episode? Please rate and review on Apple podcasts! Follow us on TikTok: @tyfyipodWant to say hello or collaborate? Drop us a note: tyfyipod@gmail.com OR leave us a voicemail at speakpipe.com/ThankYouForYourInterestThank you for listening to Thank You for Your Interest—rejection sucks, but you don't!Our Sponsors:* Check out Quince: https://quince.com/dijfy* See how you can kick your allergies to the curb at getcurex.com. Treatment starts as low as $59 a month, and if you sign up now, you can save 80% off the $49 sign-up fee.Advertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

*** Shared with the permission of Dr. Shawn Tassone and Professor Isaac Berzin ***Podcast: Confessions of a Male Gynecologist Podcast Host: Shawn Tassone, MD, PhD Guest: Dr. Isaac Berzin, Co-Founder and CTO of VAXA Technologies, parent company of ORLONUTRITION.comSummary: In this episode, Dr. Shawn Tassone talks with Professor Isaac Berzin, co-founder and CTO of VAXA Technologies, about the groundbreaking potential of microalgae as a sustainable and nutrient-rich food source. Dr. Berzin, named one of TIME Magazine's 100 Most Influential People, shares insights from his journey from MIT's Center for Space Research to becoming a leading figure in sustainability and biotechnology. Dr. Berzin explains the unique properties of microalgae, emphasizing its efficiency in photosynthesis and ability to produce 100% nutrition with zero waste. They discuss the critical nutrients found in microalgae, such as Omega-3s, Vitamin B12, and bioavailable iron—essential for overall health, especially for women. Dr. Berzin highlights the shortcomings of traditional food sources like meat and plant-based foods, where much of the plant material becomes waste. He also discusses how fish derive their Omega-3s from algae, and how humans can skip the middleman by going straight to the source with microalgae supplements. The conversation shifts to Orlo Nutrition, where Dr. Berzin leads efforts in producing algae-based products sustainably. He discusses how VAXA's innovative technology ensures a consistent quality of microalgae and eliminates issues like unpleasant taste and odor, making the products not only nutritious but also enjoyable to consume. Dr. Tassone and Dr. Berzin explore how algae-based products from Orlo are made with minimal environmental impact, emphasizing the use of geothermal energy in Iceland to achieve a carbon-neutral or even carbon-negative footprint.Key Topics Discussed:The nutritional power of microalgae: Omega-3s, Vitamin B12, and bioavailable ironMicroalgae as a sustainable solution with zero wasteHow Orlo Nutrition's algae products maintain consistent, high-quality nutritionThe innovative production process at Orlo that makes microalgae supplements more palatableThe environmental sustainability of algae farming with a carbon-neutral or carbon-negative footprintNotable Quotes:“Microalgae are world champions in photosynthesis—100% nutrition, no waste.” – Dr. Isaac Berzin“Iron in spirulina is 6.5 times more bioavailable than in beef.” – Dr. Isaac Berzin“The algae production phase is carbon-negative. I don't know of any other agricultural practice that can claim that.” – Dr. Isaac BerzinLearn More:Follow Dr. Shawn Tassone on Instagram @ShawnTassoneMD and Twitter @TassoneDocExplore Orlo Nutrition products at OrloNutrition.comEnjoyed the Episode?Share it with others, leave a review, or follow Dr. Tassone on social media for more insights into women's health, hormones, and cutting-edge nutrition!JOIN OUR CIRCLE. BUILD A GREENER FUTURE:

Ever had that gnawing feeling that life is passing you by while you're stuck on autopilot?Christy, once tethered to the life of a classroom teacher, knew that sensation all too well until she took a leap that many only dream of. Listen as she shares about her voyage to South Africa, which sparked not only a love for travel and photography but also a desire to live each day with purpose and intent.If you're seeking the courage to step beyond your own fears or simply looking for motivation to inject more meaning into your daily life, this conversation with Christy is your call to action!Links mentioned in the episode:Unexpected benefits of being a digital nomad reddit postEp. 70: The Power of Language Learning with David GilesEp. 61: International Taxes for Digital Nomads with MarchelaEp. 60: US Taxes for Digital Nomads with Krystal PinoPositive news accounts in Instagram:https://www.instagram.com/warmingnews?igsh=MWQ3eXN1YjcxanJ5YQ==https://www.instagram.com/sambentley?igsh=YjVoNmR1Mmd5ZGJnhttps://www.instagram.com/cleoabram?igsh=cDh0MTc1MXE1Z2ljSign up right now for the Digital Nomad Kickstarter beginning May 6th and learn what you need to get started as a digital nomad!https://austinandmonica.com/digitalnomadkickstarter-----------------------------------Join our Facebook Group Digital Nomad Start-Up Circle if you're interested in living nomadically, growing your online business, and forming a community of like-minded people. Get our FREE 85+ Ways to Make Money While Traveling guide! Connect with us on Instagram by following @austinandmonicaVisit our website: AustinandMonica.comEnjoyed this podcast? Subscribe to our show and leave a rating and review on Apple Podcast. Your feedback means a lot to us, thank you!

Come discover the road less traveled with us as we share the hidden gems of a digital nomad's life!As nomads ourselves, we've stumbled upon a surprising kind of joy – the kind that comes from freedom! We'll guide you through our Digital Nomad Kickstarter, a challenge aimed at equipping you with the essentials for embarking on this transformative journey. We invite you to join us as we learn how nomadic living has empowered us to establish healthier, more conscious habits. Just pure conversations and the insights we've garnered from our adventures across the globe.Sign up right now for the Digital Nomad Kickstarter beginning May 6th and learn what you need to get started as a digital nomad!https://austinandmonica.com/digitalnomadkickstarter-----------------------------------Join our Facebook Group Digital Nomad Start-Up Circle if you're interested in living nomadically, growing your online business, and forming a community of like-minded people. Get our FREE 85+ Ways to Make Money While Traveling guide! Connect with us on Instagram by following @austinandmonicaVisit our website: AustinandMonica.comEnjoyed this podcast? Subscribe to our show and leave a rating and review on Apple Podcast. Your feedback means a lot to us, thank you!

We've seen countless aspiring digital nomads struggle with finding clarity and direction.  They dream of ditching the 9-to-5 grind and living a life of freedom and exploration as a digital nomad, but feel overwhelmed and LOST in the process.Sound familiar? Maybe you, like many others, have found yourself asking questions like these: How can I turn a new skill into a job that can support my travels?What do digital nomads even do for work?Where do I even begin?How can I actually make money online?This lack of direction can lead to missed opportunities and what's known as analysis paralysis – getting stuck researching and planning instead of taking action. And the worst part? It can steal precious time away from actually living your dream nomad life. We get it. We've been there. Which is why we created the Digital Nomad Kickstarter. It's a month-long sprint designed to help aspiring nomads like you cut through the noise and find clarity.  Because you deserve to not feel lost anymore. You deserve freedom, adventure, and a life designed on your terms. In this program, you'll gain everything you need in order to craft a clear roadmap, identify your ideal clients, and build a sustainable income online.Sign up right now for the Digital Nomad Kickstarter beginning May 6th and learn what you need to get started as a digital nomad!https://austinandmonica.com/digitalnomadkickstarter-----------------------------------Join our Facebook Group Digital Nomad Start-Up Circle if you're interested in living nomadically, growing your online business, and forming a community of like-minded people. Get our FREE 85+ Ways to Make Money While Traveling guide! Connect with us on Instagram by following @austinandmonicaVisit our website: AustinandMonica.comEnjoyed this podcast? Subscribe to our show and leave a rating and review on Apple Podcast. Your feedback means a lot to us, thank you!