Podcast appearances and mentions of Elizabeth Denham

After a hiatus, we've officially restarted the Uncommons podcast, and our first long-form interview is with Professor Taylor Owen to discuss the ever changing landscape of the digital world, the fast emergence of AI and the implications for our kids, consumer safety and our democracy.Taylor Owen's work focuses on the intersection of media, technology and public policy and can be found at taylorowen.com. He is the Beaverbrook Chair in Media, Ethics and Communications and the founding Director of The Centre for Media, Technology and Democracy at McGill University where he is also an Associate Professor. He is the host of the Globe and Mail's Machines Like Us podcast and author of several books.Taylor also joined me for this discussion more than 5 years ago now. And a lot has happened in that time.Upcoming episodes will include guests Tanya Talaga and an episode focused on the border bill C-2, with experts from The Citizen Lab and the Canadian Association of Refugee Lawyers.We'll also be hosting a live event at the Naval Club of Toronto with Catherine McKenna, who will be launching her new book Run Like a Girl. Register for free through Eventbrite. As always, if you have ideas for future guests or topics, email us at info@beynate.ca Chapters:0:29 Setting the Stage1:44 Core Problems & Challenges4:31 Information Ecosystem Crisis10:19 Signals of Reliability & Policy Challenges14:33 Legislative Efforts18:29 Online Harms Act Deep Dive25:31 AI Fraud29:38 Platform Responsibility32:55 Future Policy DirectionFurther Reading and Listening:Public rules for big tech platforms with Taylor Owen — Uncommons Podcast“How the Next Government can Protect Canada's Information Ecosystem.” Taylor Owen with Helen Hayes, The Globe and Mail, April 7, 2025.Machines Like Us PodcastBill C-63Transcript:Nate Erskine-Smith00:00-00:43Welcome to Uncommons, I'm Nate Erskine-Smith. This is our first episode back after a bit of a hiatus, and we are back with a conversation focused on AI safety, digital governance, and all of the challenges with regulating the internet. I'm joined by Professor Taylor Owen. He's an expert in these issues. He's been writing about these issues for many years. I actually had him on this podcast more than five years ago, and he's been a huge part of getting us in Canada to where we are today. And it's up to this government to get us across the finish line, and that's what we talk about. Taylor, thanks for joining me. Thanks for having me. So this feels like deja vu all over again, because I was going back before you arrived this morning and you joined this podcast in April of 2020 to talk about platform governance.Taylor Owen00:43-00:44It's a different world.Taylor00:45-00:45In some ways.Nate Erskine-Smith00:45-01:14Yeah. Well, yeah, a different world for sure in many ways, but also the same challenges in some ways too. Additional challenges, of course. But I feel like in some ways we've come a long way because there's been lots of consultation. There have been some legislative attempts at least, but also we haven't really accomplished the thing. So let's talk about set the stage. Some of the same challenges from five years ago, but some new challenges. What are the challenges? What are the problems we're trying to solve? Yeah, I mean, many of them are the same, right?Taylor Owen01:14-03:06I mean, this is part of the technology moves fast. But when you look at the range of things citizens are concerned about when they and their children and their friends and their families use these sets of digital technologies that shape so much of our lives, many things are the same. So they're worried about safety. They're worried about algorithmic content and how that's feeding into what they believe and what they think. They're worried about polarization. We're worried about the integrity of our democracy and our elections. We're worried about sort of some of the more acute harms of like real risks to safety, right? Like children taking their own lives and violence erupting, political violence emerging. Like these things have always been present as a part of our digital lives. And that's what we were concerned about five years ago, right? When we talked about those harms, that was roughly the list. Now, the technologies we were talking about at the time were largely social media platforms, right? So that was the main way five years ago that we shared, consumed information in our digital politics and our digital public lives. And that is what's changing slightly. Now, those are still prominent, right? We're still on TikTok and Instagram and Facebook to a certain degree. But we do now have a new layer of AI and particularly chatbots. And I think a big question we face in this conversation in this, like, how do we develop policies that maximize the benefits of digital technologies and minimize the harms, which is all this is trying to do. Do we need new tools for AI or some of the things we worked on for so many years to get right, the still the right tools for this new set of technologies with chatbots and various consumer facing AI interfaces?Nate Erskine-Smith03:07-03:55My line in politics has always been, especially around privacy protections, that we are increasingly living our lives online. And especially, you know, my kids are growing up online and our laws need to reflect that reality. All of the challenges you've articulated to varying degrees exist in offline spaces, but can be incredibly hard. The rules we have can be incredibly hard to enforce at a minimum in the online space. And then some rules are not entirely fit for purpose and they need to be updated in the online space. It's interesting. I was reading a recent op-ed of yours, but also some of the research you've done. This really stood out. So you've got the Hogue Commission that says disinformation is the single biggest threat to our democracy. That's worth pausing on.Taylor Owen03:55-04:31Yeah, exactly. Like the commission that spent a year at the request of all political parties in parliament, at the urging of the opposition party, so it spent a year looking at a wide range of threats to our democratic systems that everybody was concerned about originating in foreign countries. And the conclusion of that was that the single biggest threat to our democracy is the way information flows through our society and how we're not governing it. Like that is a remarkable statement and it kind of came and went. And I don't know why we moved off from that so fast.Nate Erskine-Smith04:31-05:17Well, and there's a lot to pull apart there because you've got purposeful, intentional, bad actors, foreign influence operations. But you also have a really core challenge of just the reliability and credibility of the information ecosystem. So you have Facebook, Instagram through Meta block news in Canada. And your research, this was the stat that stood out. Don't want to put you in and say like, what do we do? Okay. So there's, you say 11 million views of news have been lost as a consequence of that blocking. Okay. That's one piece of information people should know. Yeah. But at the same time.Taylor Owen05:17-05:17A day. Yeah.Nate Erskine-Smith05:18-05:18So right.Taylor Owen05:18-05:2711 million views a day. And we should sometimes we go through these things really fast. It's huge. Again, Facebook decides to block news. 40 million people in Canada. Yeah.Taylor05:27-05:29So 11 million times a Canadian.Taylor Owen05:29-05:45And what that means is 11 million times a Canadian would open one of their news feeds and see Canadian journalism is taken out of the ecosystem. And it was replaced by something. People aren't using these tools less. So that journalism was replaced by something else.Taylor05:45-05:45Okay.Taylor Owen05:45-05:46So that's just it.Nate Erskine-Smith05:46-06:04So on the one side, we've got 11 million views a day lost. Yeah. And on the other side, Canadians, the majority of Canadians get their news from social media. But when the Canadians who get their news from social media are asked where they get it from, they still say Instagram and Facebook. But there's no news there. Right.Taylor Owen06:04-06:04They say they get.Nate Erskine-Smith06:04-06:05It doesn't make any sense.Taylor Owen06:06-06:23It doesn't and it does. It's terrible. They ask Canadians, like, where do you get people who use social media to get their news? Where do they get their news? and they still say social media, even though it's not there. Journalism isn't there. Journalism isn't there. And I think one of the explanations— Traditional journalism. There is—Taylor06:23-06:23There is—Taylor Owen06:23-06:47Well, this is what I was going to get at, right? Like, there is—one, I think, conclusion is that people don't equate journalism with news about the world. There's not a one-to-one relationship there. Like, journalism is one provider of news, but so are influencers, so are podcasts, people listening to this. Like this would be labeled probably news in people's.Nate Erskine-Smith06:47-06:48Can't trust the thing we say.Taylor Owen06:48-07:05Right. And like, and neither of us are journalists, right? But we are providing information about the world. And if it shows up in people's feeds, as I'm sure it will, like that probably gets labeled in people's minds as news, right? As opposed to pure entertainment, as entertaining as you are.Nate Erskine-Smith07:05-07:06It's public affairs content.Taylor Owen07:06-07:39Exactly. So that's one thing that's happening. The other is that there's a generation of creators that are stepping into this ecosystem to both fill that void and that can use these tools much more effectively. So in the last election, we found that of all the information consumed about the election, 50% of it was created by creators. 50% of the engagement on the election was from creators. Guess what it was for journalists, for journalism? Like 5%. Well, you're more pessimistic though. I shouldn't have led with the question. 20%.Taylor07:39-07:39Okay.Taylor Owen07:39-07:56So all of journalism combined in the entire country, 20 percent of engagement, influencers, 50 percent in the last election. So like we've shifted, at least on social, the actors and people and institutions that are fostering our public.Nate Erskine-Smith07:56-08:09Is there a middle ground here where you take some people that play an influencer type role but also would consider themselves citizen journalists in a way? How do you – It's a super interesting question, right?Taylor Owen08:09-08:31Like who – when are these people doing journalism? When are they doing acts of journalism? Like someone can be – do journalism and 90% of the time do something else, right? And then like maybe they reveal something or they tell an interesting story that resonates with people or they interview somebody and it's revelatory and it's a journalistic act, right?Taylor08:31-08:34Like this is kind of a journalistic act we're playing here.Taylor Owen08:35-08:49So I don't think – I think these lines are gray. but I mean there's some other underlying things here which like it matters if I think if journalistic institutions go away entirely right like that's probably not a good thing yeah I mean that's whyNate Erskine-Smith08:49-09:30I say it's terrifying is there's a there's a lot of good in the in the digital space that is trying to be there's creative destruction there's a lot of work to provide people a direct sense of news that isn't that filter that people may mistrust in traditional media. Having said that, so many resources and there's so much history to these institutions and there's a real ethics to journalism and journalists take their craft seriously in terms of the pursuit of truth. Absolutely. And losing that access, losing the accessibility to that is devastating for democracy. I think so.Taylor Owen09:30-09:49And I think the bigger frame of that for me is a democracy needs signals of – we need – as citizens in a democracy, we need signals of reliability. Like we need to know broadly, and we're not always going to agree on it, but like what kind of information we can trust and how we evaluate whether we trust it.Nate Erskine-Smith09:49-10:13And that's what – that is really going away. Pause for a sec. So you could imagine signals of reliability is a good phrase. what does it mean for a legislator when it comes to putting a rule in place? Because you could imagine, you could have a Blade Runner kind of rule that says you've got to distinguish between something that is human generatedTaylor10:13-10:14and something that is machine generated.Nate Erskine-Smith10:15-10:26That seems straightforward enough. It's a lot harder if you're trying to distinguish between Taylor, what you're saying is credible, and Nate, what you're saying is not credible,Taylor10:27-10:27which is probably true.Nate Erskine-Smith10:28-10:33But how do you have a signal of reliability in a different kind of content?Taylor Owen10:34-13:12I mean, we're getting into like a journalistic journalism policy here to a certain degree, right? And it's a wicked problem because the primary role of journalism is to hold you personally to account. And you setting rules for what they can and can't do and how they can and can't behave touches on some real like third rails here, right? It's fraught. However, I don't think it should ever be about policy determining what can and can't be said or what is and isn't journalism. The real problem is the distribution mechanism and the incentives within it. So a great example and a horrible example happened last week, right? So Charlie Kirk gets assassinated. I don't know if you opened a feed in the few days after that, but it was a horrendous place, right? Social media was an awful, awful, awful place because what you saw in that feed was the clearest demonstration I've ever seen in a decade of looking at this of how those algorithmic feeds have become radicalized. Like all you saw on every platform was the worst possible representations of every view. Right. Right. It was truly shocking and horrendous. Like people defending the murder and people calling for the murder of leftists and like on both sides. Right. people blaming Israel, people, whatever. Right. And that isn't a function of like- Aaron Charlie Kirk to Jesus. Sure. Like- It was bonkers all the way around. Totally bonkers, right? And that is a function of how those ecosystems are designed and the incentives within them. It's not a function of like there was journalism being produced about that. Like New York Times, citizens were doing good content about what was happening. It was like a moment of uncertainty and journalism was doing or playing a role, but it wasn't And so I think with all of these questions, including the online harms ones, and I think how we step into an AI governance conversation, the focus always has to be on those systems. I'm like, what is who and what and what are the incentives and the technical decisions being made that determine what we experience when we open these products? These are commercial products that we're choosing to consume. And when we open them, a whole host of business and design and technical decisions and human decisions shape the effect it has on us as people, the effect it has on our democracy, the vulnerabilities that exist in our democracy, the way foreign actors or hostile actors can take advantage of them, right? Like all of that stuff we've been talking about, the role reliability of information plays, like these algorithms could be tweaked for reliable versus unreliable content, right? Over time.Taylor13:12-13:15That's not a – instead of reactionary –Taylor Owen13:15-13:42Or like what's most – it gets most engagement or what makes you feel the most angry, which is largely what's driving X, for example, right now, right? You can torque all those things. Now, I don't think we want government telling companies how they have to torque it. But we can slightly tweak the incentives to get better content, more reliable content, less polarizing content, less hateful content, less harmful content, right? Those dials can be incentivized to be turned. And that's where the policy space should play, I think.Nate Erskine-Smith13:43-14:12And your focus on systems and assessing risks with systems. I think that's the right place to play. I mean, we've seen legislative efforts. You've got the three pieces in Canada. You've got online harms. You've got the privacy and very kind of vague initial foray into AI regs, which we can get to. And then a cybersecurity piece. And all of those ultimately died on the order paper. Yeah. We also had the journalistic protection policies, right, that the previous government did.Taylor Owen14:12-14:23I mean – Yeah, yeah, yeah. We can debate their merits. Yeah. But there was considerable effort put into backstopping the institutions of journalism by the – Well, they're twofold, right?Nate Erskine-Smith14:23-14:33There's the tax credit piece, sort of financial support. And then there was the Online News Act. Right. Which was trying to pull some dollars out of the platforms to pay for the news as well. Exactly.Taylor14:33-14:35So the sort of supply and demand side thing, right?Nate Erskine-Smith14:35-14:38There's the digital service tax, which is no longer a thing.Taylor Owen14:40-14:52Although it still is a piece of past legislation. Yeah, yeah, yeah. It still is a thing. Yeah, yeah. Until you guys decide whether to negate the thing you did last year or not, right? Yeah.Nate Erskine-Smith14:52-14:55I don't take full responsibility for that one.Taylor Owen14:55-14:56No, you shouldn't.Nate Erskine-Smith14:58-16:03But other countries have seen more success. Yeah. And so you've got in the UK, in Australia, the EU really has led the way. 2018, the EU passes GDPR, which is a privacy set of rules, which we are still behind seven years later. But you've got in 2022, 2023, you've got Digital Services Act that passes. You've got Digital Markets Act. And as I understand it, and we've had, you know, we've both been involved in international work on this. And we've heard from folks like Francis Hogan and others about the need for risk-based assessments. And you're well down the rabbit hole on this. But isn't it at a high level? You deploy a technology. You've got to identify material risks. You then have to take reasonable measures to mitigate those risks. That's effectively the duty of care built in. And then ideally, you've got the ability for third parties, either civil society or some public office that has the ability to audit whether you have adequately identified and disclosed material risks and whether you have taken reasonable steps to mitigate.Taylor Owen16:04-16:05That's like how I have it in my head.Nate Erskine-Smith16:05-16:06I mean, that's it.Taylor Owen16:08-16:14Write it down. Fill in the legislation. Well, I mean, that process happened. I know. That's right. I know.Nate Erskine-Smith16:14-16:25Exactly. Which people, I want to get to that because C63 gets us a large part of the way there. I think so. And yet has been sort of like cast aside.Taylor Owen16:25-17:39Exactly. Let's touch on that. But I do think what you described as the online harms piece of this governance agenda. When you look at what the EU has done, they have put in place the various building blocks for what a broad digital governance agenda might look like. Because the reality of this space, which we talked about last time, and it's the thing that's infuriating about digital policy, is that you can't do one thing. There's no – digital economy and our digital lives are so vast and the incentives and the effect they have on society is so broad that there's no one solution. So anyone who tells you fix privacy policy and you'll fix all the digital problems we just talked about are full of it. Anyone who says competition policy, like break up the companies, will solve all of these problems. is wrong, right? Anyone who says online harms policy, which we'll talk about, fixes everything is wrong. You have to do all of them. And Europe has, right? They updated their privacy policy. They've been to build a big online harms agenda. They updated their competition regime. And they're also doing some AI policy too, right? So like you need comprehensive approaches, which is not an easy thing to do, right? It means doing three big things all over.Nate Erskine-Smith17:39-17:41Especially minority parlance, short periods of time, legislatively.Taylor Owen17:41-18:20Different countries have taken different pieces of it. Now, on the online harms piece, which is what the previous government took really seriously, and I think it's worth putting a point on that, right, that when we talked last was the beginning of this process. After we spoke, there was a national expert panel. There were 20 consultations. There were four citizens' assemblies. There was a national commission, right? Like a lot of work went into looking at what every other country had done because this is a really wicked, difficult problem and trying to learn from what Europe, Australia and the UK had all done. And we kind of taking the benefit of being late, right? So they were all ahead of us.Taylor18:21-18:25People you work with on that grant committee. We're all quick and do our own consultations.Taylor Owen18:26-19:40Exactly. And like the model that was developed out of that, I think, was the best model of any of those countries. And it's now seen as internationally, interestingly, as the new sort of milestone that everybody else is building on, right? And what it does is it says if you're going to launch a digital product, right, like a consumer-facing product in Canada, you need to assess risk. And you need to assess risk on these broad categories of harms that we have decided as legislators we care about or you've decided as legislators you cared about, right? Child safety, child sexual abuse material, fomenting violence and extremist content, right? Like things that are like broad categories that we've said are we think are harmful to our democracy. All you have to do as a company is a broad assessment of what could go wrong with your product. If you find something could go wrong, so let's say, for example, let's use a tangible example. Let's say you are a social media platform and you are launching a product that's going to be used by kids and it allows adults to contact kids without parental consent or without kids opting into being a friend. What could go wrong with that?Nate Erskine-Smith19:40-19:40Yeah.Taylor19:40-19:43Like what could go wrong? Yeah, a lot could go wrong.Taylor Owen19:43-20:27And maybe strange men will approach teenage girls. Maybe, right? Like if you do a risk assessment, that is something you might find. You would then be obligated to mitigate that risk and show how you've mitigated it, right? Like you put in a policy in place to show how you're mitigating it. And then you have to share data about how these tools are used so that we can monitor, publics and researchers can monitor whether that mitigation strategy worked. That's it. In that case, that feature was launched by Instagram in Canada without any risk assessment, without any safety evaluation. And we know there was like a widespread problem of teenage girls being harassed by strange older men.Taylor20:28-20:29Incredibly creepy.Taylor Owen20:29-20:37A very easy, but not like a super illegal thing, not something that would be caught by the criminal code, but a harm we can all admit is a problem.Taylor20:37-20:41And this kind of mechanism would have just filtered out.Taylor Owen20:41-20:51Default settings, right? And doing thinking a bit before you launch a product in a country about what kind of broad risks might emerge when it's launched and being held accountable to do it for doing that.Nate Erskine-Smith20:52-21:05Yeah, I quite like the we I mean, maybe you've got a better read of this, but in the UK, California has pursued this. I was looking at recently, Elizabeth Denham is now the Jersey Information Commissioner or something like that.Taylor Owen21:05-21:06I know it's just yeah.Nate Erskine-Smith21:07-21:57I don't random. I don't know. But she is a Canadian, for those who don't know Elizabeth Denham. And she was the information commissioner in the UK. And she oversaw the implementation of the first age-appropriate design code. That always struck me as an incredibly useful approach. In that even outside of social media platforms, even outside of AI, take a product like Roblox, where tons of kids use it. And just forcing companies to ensure that the default settings are prioritizing child safety so that you don't put the onus on parents and kids to figure out each of these different games and platforms. In a previous world of consumer protection, offline, it would have been de facto. Of course we've prioritized consumer safety first and foremost. But in the online world, it's like an afterthought.Taylor Owen21:58-24:25Well, when you say consumer safety, it's worth like referring back to what we mean. Like a duty of care can seem like an obscure concept. But your lawyer is a real thing, right? Like you walk into a store. I walk into your office. I have an expectation that the bookshelves aren't going to fall off the wall and kill me, right? And you have to bolt them into the wall because of that, right? Like that is a duty of care that you have for me when I walk into your public space or private space. Like that's all we're talking about here. And the age-appropriate design code, yes, like sort of developed, implemented by a Canadian in the UK. And what it says, it also was embedded in the Online Harms Act, right? If we'd passed that last year, we would be implementing an age-appropriate design code as we speak, right? What that would say is any product that is likely to be used by a kid needs to do a set of additional things, not just these risk assessments, right? But we think like kids don't have the same rights as adults. We have different duties to protect kids as adults, right? So maybe they should do an extra set of things for their digital products. And it includes things like no behavioral targeting, no advertising, no data collection, no sexual adult content, right? Like kind of things that like – Seem obvious. And if you're now a child in the UK and you open – you go on a digital product, you are safer because you have an age-appropriate design code governing your experience online. Canadian kids don't have that because that bill didn't pass, right? So like there's consequences to this stuff. and I get really frustrated now when I see the conversation sort of pivoting to AI for example right like all we're supposed to care about is AI adoption and all the amazing things AI is going to do to transform our world which are probably real right like not discounting its power and just move on from all of these both problems and solutions that have been developed to a set of challenges that both still exist on social platforms like they haven't gone away people are still using these tools and the harms still exist and probably are applicable to this next set of technologies as well. So this moving on from what we've learned and the work that's been done is just to the people working in this space and like the wide stakeholders in this country who care about this stuff and working on it. It just, it feels like you say deja vu at the beginning and it is deja vu, but it's kind of worse, right? Cause it's like deja vu and then ignoring theTaylor24:25-24:29five years of work. Yeah, deja vu if we were doing it again. Right. We're not even, we're not evenTaylor Owen24:29-24:41Well, yeah. I mean, hopefully I actually am not, I'm actually optimistic, I would say that we will, because I actually think of if for a few reasons, like one, citizens want it, right? Like.Nate Erskine-Smith24:41-24:57Yeah, I was surprised on the, so you mentioned there that the rules that we design, the risk assessment framework really applied to social media could equally be applied to deliver AI safety and it could be applied to new technology in a useful way.Taylor Owen24:58-24:58Some elements of it. Exactly.Nate Erskine-Smith24:58-25:25I think AI safety is a broad bucket of things. So let's get to that a little bit because I want to pull the pieces together. So I had a constituent come in the office and he is really like super mad. He's super mad. Why is he mad? Does that happen very often? Do people be mad when they walk into this office? Not as often as you think, to be honest. Not as often as you think. And he's mad because he believes Mark Carney ripped him off.Taylor Owen25:25-25:25Okay.Nate Erskine-Smith25:25-26:36Okay. Yep. He believes Mark Carney ripped him off, not with broken promise in politics, not because he said one thing and is delivering something else, nothing to do with politics. He saw a video online, Mark Carney told him to invest money. He invested money and he's out the 200 bucks or whatever it was. And I was like, how could you possibly have lost money in this way? This is like, this was obviously a scam. Like what, how could you have been deceived? But then I go and I watched the video And it is, okay, I'm not gonna send the 200 bucks and I've grown up with the internet, but I can see how- Absolutely. In the same way, phone scams and Nigerian princes and all of that have their own success rate. I mean, this was a very believable video that was obviously AI generated. So we are going to see rampant fraud. If we aren't already, we are going to see many challenges with respect to AI safety. What over and above the risk assessment piece, what do we do to address these challenges?Taylor Owen26:37-27:04So that is a huge problem, right? Like the AI fraud, AI video fraud is a huge challenge. In the election, when we were monitoring the last election, by far the biggest problem or vulnerability of the election was a AI generated video campaign. that every day would take videos of Polyevs and Carney's speeches from the day before and generate, like morph them into conversations about investment strategies.Taylor27:05-27:07And it was driving people to a crypto scam.Taylor Owen27:08-27:11But it was torquing the political discourse.Taylor27:11-27:11That's what it must have been.Taylor Owen27:12-27:33I mean, there's other cases of this, but that's probably, and it was running rampant on particularly meta platforms. They were flagged. They did nothing about it. There were thousands of these videos circulating throughout the entire election, right? And it's not like the end of the world, right? Like nobody – but it torqued our political debate. It ripped off some people. And these kinds of scams are –Taylor27:33-27:38It's clearly illegal. It's clearly illegal. It probably breaks his election law too, misrepresenting a political figure, right?Taylor Owen27:38-27:54So I think there's probably an Elections Canada response to this that's needed. And it's fraud. And it's fraud, absolutely. So what do you do about that, right? And the head of the Canadian Banking Association said there's like billions of dollars in AI-based fraud in the Canadian economy right now. Right? So it's a big problem.Taylor27:54-27:55Yeah.Taylor Owen27:55-28:46I actually think there's like a very tangible policy solution. You put these consumer-facing AI products into the Online Harms Act framework, right? And then you add fraud and AI scams as a category of harm. And all of a sudden, if you're meta and you are operating in Canada during an election, you'd have to do a risk assessment on like AI fraud potential of your product. Responsibility for your platform. And then it starts to circulate. We would see it. They'd be called out on it. They'd have to take it down. And like that's that, right? Like so that we have mechanisms for dealing with this. But it does mean evolving what we worked on over the past five years, these like only harms risk assessment models and bringing in some of the consumer facing AI, both products and related harms into the framework.Nate Erskine-Smith28:47-30:18To put it a different way, I mean, so this is years ago now that we had this, you know, grand committee in the UK holding Facebook and others accountable. This really was creating the wake of the Cambridge Analytica scandal. And the platforms at the time were really holding firm to this idea of Section 230 and avoiding host liability and saying, oh, we couldn't possibly be responsible for everything on our platform. And there was one problem with that argument, which is they completely acknowledged the need for them to take action when it came to child pornography. And so they said, yeah, well, you know, no liability for us. But of course, there can be liability on this one specific piece of content and we'll take action on this one specific piece of content. And it always struck me from there on out. I mean, there's no real intellectual consistency here. It's more just what should be in that category of things that they should take responsibility for. And obviously harmful content like that should be – that's an obvious first step but obvious for everyone. But there are other categories. Fraud is another one. When they're making so much money, when they are investing so much money in AI, when they're ignoring privacy protections and everything else throughout the years, I mean, we can't leave it up to them. And setting a clear set of rules to say this is what you're responsible for and expanding that responsibility seems to make a good amount of sense.Taylor Owen30:18-30:28It does, although I think those responsibilities need to be different for different kinds of harms. Because there are different speech implications and apocratic implications of sort of absolute solutions to different kinds of content.Taylor30:28-30:30So like child pornography is a great example.Taylor Owen30:30-31:44In the Online Harms Bill Act, for almost every type of content, it was that risk assessment model. But there was a carve out for child sexual abuse material. So including child pornography. And for intimate images and videos shared without consent. It said the platforms actually have a different obligation, and that's to take it down within 24 hours. And the reason you can do it with those two kinds of content is because if we, one, the AI is actually pretty good at spotting it. It might surprise you, but there's a lot of naked images on the internet that we can train AI with. So we're actually pretty good at using AI to pull this stuff down. But the bigger one is that we are, I think, as a society, it's okay to be wrong in the gray area of that speech, right? Like if something is like debatable, whether it's child pornography, I'm actually okay with us suppressing the speech of the person who sits in that gray area. Whereas for something like hate speech, it's a really different story, right? Like we do not want to suppress and over index for that gray area on hate speech because that's going to capture a lot of reasonable debate that we probably want.Nate Erskine-Smith31:44-31:55Yeah, I think soliciting investment via fraud probably falls more in line with the child pornography category where it's, you know, very obviously illegal.Taylor Owen31:55-32:02And that mechanism is like a takedown mechanism, right? Like if we see fraud, if we know it's fraud, then you take it down, right? Some of these other things we have to go with.Nate Erskine-Smith32:02-32:24I mean, my last question really is you pull the threads together. You've got these different pieces that were introduced in the past. And you've got a government that lots of similar folks around the table, but a new government and a new prime minister certainly with a vision for getting the most out of AI when it comes to our economy.Taylor32:24-32:25Absolutely.Nate Erskine-Smith32:25-33:04You have, for the first time in this country, an AI minister, a junior minister to industry, but still a specific title portfolio and with his own deputy minister and really wants to be seized with this. And in a way, I think that from every conversation I've had with him that wants to maximize productivity in this country using AI, but is also cognizant of the risks and wants to address AI safety. So where from here? You know, you've talked in the past about sort of a grander sort of tech accountability and sovereignty act. Do we do piecemeal, you know, a privacy bill here and an AI safety bill and an online harms bill and we have disparate pieces? What's the answer here?Taylor Owen33:05-34:14I mean, I don't have the exact answer. But I think there's some like, there's some lessons from the past that we can, this government could take. And one is piecemeal bills that aren't centrally coordinated or have no sort of connectivity between them end up with piecemeal solutions that are imperfect and like would benefit from some cohesiveness between them, right? So when the previous government released ADA, the AI Act, it was like really intention in some real ways with the online harms approach. So two different departments issuing two similar bills on two separate technologies, not really talking to each other as far as I can tell from the outside, right? So like we need a coordinating, coordinated, comprehensive effort to digital governance. Like that's point one and we've never had it in this country. And when I saw the announcement of an AI minister, my mind went first to that he or that office could be that role. Like you could – because AI is – it's cross-cutting, right? Like every department in our federal government touches AI in one way or another. And the governance of AI and the adoption on the other side of AI by society is going to affect every department and every bill we need.Nate Erskine-Smith34:14-34:35So if Evan pulled in the privacy pieces that would help us catch up to GDPR. Which it sounds like they will, right? Some version of C27 will probably come back. If he pulls in the online harms pieces that aren't related to the criminal code and drops those provisions, says, you know, Sean Frazier, you can deal with this if you like. But these are the pieces I'm holding on to.Taylor Owen34:35-34:37With a frame of consumer safety, right?Nate Erskine-Smith34:37-34:37Exactly.Taylor Owen34:38-34:39If he wants...Nate Erskine-Smith34:39-34:54Which is connected to privacy as well, right? Like these are all... So then you have thematically a bill that makes sense. And then you can pull in as well the AI safety piece. And then it becomes a consumer protection bill when it comes to living our lives online. Yeah.Taylor Owen34:54-36:06And I think there's an argument whether that should be one bill or whether it's multiple ones. I actually don't think it... I think there's cases for both, right? There's concern about big omnibus bills that do too many things and too many committees reviewing them and whatever. that's sort of a machinery of government question right but but the principle that these should be tied together in a narrative that the government is explicit about making and communicating to publics right that if if you we know that 85 percent of canadians want ai to be regulated what do they mean what they mean is at the same time as they're being told by our government by companies that they should be using and embracing this powerful technology in their lives they're also seeing some risks. They're seeing risks to their kids. They're being told their jobs might disappear and might take their... Why should I use this thing? When I'm seeing some harms, I don't see you guys doing anything about these harms. And I'm seeing some potential real downside for me personally and my family. So even in the adoption frame, I think thinking about data privacy, safety, consumer safety, I think to me, that's the real frame here. It's like citizen safety, consumer safety using these products. Yeah, politically, I just, I mean, that is what it is. It makes sense to me.Nate Erskine-Smith36:06-36:25Right, I agree. And really lean into child safety at the same time. Because like I've got a nine-year-old and a five-year-old. They are growing up with the internet. And I do not want to have to police every single platform that they use. I do not want to have to log in and go, these are the default settings on the parental controls.Taylor36:25-36:28I want to turn to government and go, do your damn job.Taylor Owen36:28-36:48Or just like make them slightly safer. I know these are going to be imperfect. I have a 12-year-old. He spends a lot of time on YouTube. I know that's going to always be a place with sort of content that I would prefer he doesn't see. But I would just like some basic safety standards on that thing. So he's not seeing the worst of the worst.Nate Erskine-Smith36:48-36:58And we should expect that. Certainly at YouTube with its promotion engine, the recommendation function is not actively promoting terrible content to your 12 year old.Taylor Owen36:59-37:31Yeah. That's like de minimis. Can we just torque this a little bit, right? So like maybe he's not seeing content about horrible content about Charlie Kirk when he's a 12 year old on YouTube, right? Like, can we just do something? And I think that's a reasonable expectation as a citizen. But it requires governance. That will not – and that's – it's worth putting a real emphasis on that is one thing we've learned in this moment of repeated deja vus going back 20 years really since our experience with social media for sure through to now is that these companies don't self-govern.Taylor37:31-37:31Right.Taylor Owen37:32-37:39Like we just – we know that indisputably. So to think that AI is going to be different is delusional. No, it'll be pseudo-profit, not the public interest.Taylor37:39-37:44Of course. Because that's what we are. These are the largest companies in the world. Yeah, exactly. And AI companies are even bigger than the last generation, right?Taylor Owen37:44-38:00We're creating something new with the scale of these companies. And to think that their commercial incentives and their broader long-term goals of around AI are not going to override these safety concerns is just naive in the nth degree.Nate Erskine-Smith38:00-38:38But I think you make the right point, and it's useful to close on this, that these goals of realizing the productivity possibilities and potentials of AI alongside AI safety, these are not mutually exclusive or oppositional goals. that it's you create a sandbox to play in and companies will be more successful. And if you have certainty in regulations, companies will be more successful. And if people feel safe using these tools and having certainly, you know, if I feel safe with my kids learning these tools growing up in their classrooms and everything else, you're going to adoption rates will soar. Absolutely. And then we'll benefit.Taylor Owen38:38-38:43They work in tandem, right? And I think you can't have one without the other fundamentally.Nate Erskine-Smith38:45-38:49Well, I hope I don't invite you back five years from now when we have the same conversation.Taylor Owen38:49-38:58Well, I hope you invite me back in five years, but I hope it's like thinking back on all the legislative successes of the previous five years. I mean, that'll be the moment.Taylor38:58-38:59Sounds good. Thanks, David. Thanks. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.uncommons.ca

Pillars of Franchising Celebrates 5 Years with the Women Who Got Us Here (And a few men) Broadcast Date: February 2nd, 2023  at 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST To celebrate our 5th anniversary, prepare yourself for a throwback - Pillars-style! Hats are back and Fred McMurray and Ray Pillar take the reins and interview Kristin Selmeczy, Elizabeth Denham, Michele Rempel and Andrea Mundie! Can they handle the pressure? Tune in to find out.  Jerry Akers will be on hand to give his thoughts as a Million Dollar Mentor, and gives his prognostication for the next five years.  And last but not least, get ready for it! Down the Rabbit Hole is back for this very special episode.  Be sure to call in and wish the team a Happy Anniversary! We can't wait to hear from you! Listen live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755. Interested in buying a franchise? Join the Million Dollar Franchisee Mentor program

SpeedPro: Your Source For Graphics Broadcast Date: January 19th, 2023 at 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST Eric Lazar, Partner and President of SpeedPro,  joins the Pillars of Franchising team today. Franchise attorney, Laura Liss keeps the conversation going addressing the legal aspects of hiring you need to be aware of. And Ray Pillar continues his new segment, Pillar's Pillar with Ray. As usual, tune in for our Million Dollar Mentors, Kristin Selmeczy CEO of Pillars and owner of Molly Maid and Jerry Akers of Great Clips. Listen live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755. Interested in buying a franchise? Join the Million Dollar Franchisee Mentor program  

Junk King – An eco-friendly franchise for those without previous business experience! Broadcast Date: January 12, 2023 at 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST Our guest this week is Lisa Merry, President, Junk King. Join host Ray Pillar, Owner of Molly Maid Aurora-Naperville and co-host Kristin Selmeczy, CEO of Pillars of Franchising as they discuss how to be successful at finding a franchise, identifying funding solutions, the purchasing process, developing marketing strategies and expanding and selling your franchise. And Ray Pillar continues his new segment, Pillar's Pillar with Ray. Kristin talks with Elizabeth Denham about the Word on the Street in the franchising industry.. On the Million Dollar Mentor Segment this week Kristin Selmeczy will talk with our million dollar mentor, Karen Kimsey-Sward of Dale Carnegie Chicago, about the topics franchisees encounter on the path to million dollar ownership success. Listen live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755. Interested in buying a franchise? Join the Million Dollar Franchisee Mentor Program  

Shelf Genie Brings the Magic of Home Storage to Franchising Shelf Genie Brings the Magic of Home Storage to Franchising is the topic for the December 8th, 2022 at 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST Pillars of Franchising show. Serena Close, Regional Sales Manager of Shelf Genie in South Eglin, Illinois, brings the joy and excitement of increased storage space to your home, office, shop or other space in need of…well..more space! This franchise system provides high franchisee satisfaction while growing your business with support and scalability. With 160 locations, they still have room to grow and provide a space for everything in its place. Shelf Genie is a part of the Neighborly brand of home services. In Part II of our series, “Franchising: The Gift that Keeps Giving,” we will have a panel discussion with Sam Reges, Jerry Aker's daughter and partner in crime in his franchise business with Great Clips and The Joint Chiropractic. They will continue the conversation about the second generation in franchising and how each generation empowers the other to build generational wealth, cement a succession plan and learn from each other. On our new segment, Pillar's Pillar with Ray Pillar, Fred will ask Ray about his experience buying an existing franchise and how that process differs from buying a new location.   As usual, tune in for our Million Dollar Mentors, Kristin Selmeczy CEO of Pillars and owner of Molly Maid and Jerry Akers of Great Clips. Listen live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755. Interested in buying a franchise? Join the Million Dollar Franchisee Mentor program

Introducing the Next Generation of Franchise Leaders with John Hayes Broadcast Date: December 1st, 2022 at 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST Our guest today is John Hayes, Founder and CEO, Titus Center for Franchising Join host Ray Pillar, Owner of Molly Maid Aurora-Naperville and co-host Kristin Selmeczy, CEO of Pillars of Franchising as they discuss how to be successful at finding a franchise, identifying funding solutions, the purchasing process, developing marketing strategies and expanding and selling your franchise. Kristin talks with Elizabeth Denham about the Word on the Street in the franchising industry.. On the Million Dollar Mentor Segment this week Kristin Selmeczy will talk with our million dollar mentors, Karen Kimsey-Sward of Dale Carnegie Chicago and Jerry Akers of Great Clip across the midwest about the topics franchisees encounter on the path to million dollar ownership success. Listen live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755. Interested in buying a franchise? Join the Million Dollar Franchisee Mentor program

Today on the podcast, Conan D'Arcy talks to Elizabeth Denham, the former UK Information Commissioner at the ICO and current International Adviser at Baker McKenzie. They talk through the past and future of UK data privacy, Elizabeth's time at the ICO, and how the UK policy stance compares to the US and EU. If you or your business is impacted by the trends in this conversation, you can reach out to our TMT team by clicking here. Hosted on Acast. See acast.com/privacy for more information.

Top 3 Secrets of Employee Retention with Wisdom Senior Care Broadcast Date: October 27th, 2022 Broadcast Time : 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST Our guest is Carolyn Thurston, Wisdom Senior Care Join host Ray Pillar, Owner of Molly Maid Aurora-Naperville and co-host Kristin Selmeczy, Cranky Pillars of Franchising Woman as they discuss how to be successful at finding a franchise, identifying funding solutions, the purchasing process, developing marketing strategies and expanding and selling your franchise. On the Million Dollar Mentor Segment this week Kristin Selmeczy will give another million dollar mentor tip that has driven success. Listen live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755. Interested in buying a franchise? Join the Million Dollar Franchisee Mentor program Listen to past episodes. https://www.pillarsoffranchising.com.

On today's show, Premier Danielle Smith has discussed forgiving penalties that were handed out for breaking COVID-19 restrictions. Can she do that? We ask Lisa Silver, an associate law professor at the University of Calgary. Plus, Saudi Arabia has been pressured by the West to help lower the price of oil, but it has refused, even going so far as to raise prices. What's the angle? We chat with John Rapley, a political economist at the University of Cambridge and a senior fellow of the Johannesburg Institute for Advanced Study. And to keep kids safe online in Canada, lawmakers in our country only need to look at what's already been done in Britain and California. We find out more from Elizabeth Denham, the former information commissioner of the United Kingdom (2016-21) and information and privacy commissioner of British Columbia (2010-16). She is a trustee of 5 Rights, an international charitable organization that works to put children's rights at the heart of digital design. She also works as an international adviser to Baker McKenzie's data and tech practice.       Learn more about your ad choices. Visit megaphone.fm/adchoices

Elizabeth Denham, CBE, was information commissioner of the United Kingdom (2016-21) and information and privacy commissioner of British Columbia (2010-16). She is a trustee of 5 Rights, an international charitable organization that works to put children's rights at the heart of digital design. She also works as an international adviser to Baker McKenzie's data and tech practice.   Learn more about your ad choices. Visit megaphone.fm/adchoices

Knead a Little Dough?  This Emerging Franchise is Rocking It! Broadcast Date: October 20th, 2022 Broadcast Time : 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST Our guest is Vincent Ginatta, VP of Franchising, Bread Zeppelin Salads Elevated Join host Ray Pillar, Owner of Molly Maid Aurora-Naperville and co-host Kristin Selmeczy, Cranky Pillars of Franchising Woman as they discuss how to be successful at finding a franchise, identifying funding solutions, the purchasing process, developing marketing strategies and expanding and selling your franchise. On the Million Dollar Mentor Segment this week Kristin Selmeczy will give another million dollar mentor tip that has driven success. Listen live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755. Interested in buying a franchise? Join the Million Dollar Franchisee Mentor program Listen to past episodes. https://www.pillarsoffranchising.com.

STEAM Up Your Kids' Summer in a SNAP with the Snapology Franchise Broadcast Date: July 7th, 2022 Broadcast Time : 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST Guest: Laura Coe, Co-Founder and CEO of Snapology Join host Kristin Selmeczy, CEO of Pillars of Franchising and co-host Ray Pillar, Owner of Molly Maid Aurora-Naperville  as they discuss how to be successful at finding a franchise, identifying funding solutions, the purchasing process, developing marketing strategies and expanding and selling your franchise. On the Million Dollar Mentor Segment this week Kristin Selmeczy will give another million dollar mentor tip that has driven success. Listen live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755. Interested in buying a franchise? Join the Million Dollar Franchisee Mentor program Listen to past episodes. https://www.pillarsoffranchising.com.

Ruth Agbaji is a Wiz at Franchise Growth During a Season of Change Broadcast Date: June 2nd, 2022 , 2021 Broadcast Time : 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST Our guest is Ruth Agbaji who has recently experienced a big season of change. Her franchise system, Code Wiz, was acquired last year, and while that is exciting and offers the potential for more growth at a quicker pace, it also comes with added stress. Ruth talks about navigating this exciting change with strong leadership, intentional expectation-setting and compassion for herself and her team. Join host Kristin Selmeczy, CEO of Pillars of Franchising and co-host Ray Pillar, Owner of Molly Maid Aurora-Naperville  as they discuss how to be successful at finding a franchise, identifying funding solutions, the purchasing process, developing marketing strategies and expanding and selling your franchise. On the Million Dollar Mentor Segment this week Kristin Selmeczy will give another million dollar mentor tip that has driven success. Listen live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755. Interested in buying a franchise? Join the Million Dollar Franchisee Mentor program Listen to past episodes. https://www.pillarsoffranchising.com.

  Women in Franchising May 2022 – Pivotal Moments in the Franchise Journey Broadcast Time : 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST On this week's show, we are joined by some amazing women in franchising. Pillars team members Kristin Selmeczy, Elizabeth Denham, Karen Kimsey-Sward and Laura Liss are joined by women in franchising guests. This strong group will discuss pivotal moments in their lives/careers that impact how they show up as leaders each and every day. You don't want to miss the group of powerhouse women! Women in Franchising Guests: Cassidy Ford, FRM Solutions, Andrea Mundie, RDCP Consulting, ​Samantha Reges, Great Clips, Michele Rempel, Westvyne Jerry Akers will recap the last couple of months of shows featuring lessons from his best-selling book, Live It t2 Own It. And David Kajganich will update us on this new location for The Joint Chiropractic. Join host Ray Pillar, Owner of Molly Maid Aurora-Naperville and co-host Kristin Selmeczy, Chief Business Warrior of Pillars of Franchising as they discuss how to be successful at finding a franchise, identifying funding solutions, the purchasing process, developing marketing strategies and expanding and selling your franchise. On the Million Dollar Mentor Segment this week Kristin Selmeczy will give another million dollar mentor tip that has driven success. Listen live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755. Interested in buying a franchise? Join the Million Dollar Franchisee Mentor program Listen to past episodes. https://www.pillarsoffranchising.com.

Transferring the franchise opportunity - A Jimmy John's Story by Matt Wampler Broadcast Date: April 14th, 2022 Broadcast Time : 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST Are you a restaurant franchise? Then you are probably throwing money away, and you don't even realize it. Matt Wampler's new business helps restaurant franchises stop food waster through predictive forecasting. In addition, Matt has experience as a food franchisee through his Jimmy John's locations. He exited the business in 2018, so he has transition experience - which is one of the goals of Pillars of Franchising for our clients. This week, Jerry Akers of Great Clips and The Joint Chiropractic talks about Chapter 13 from his book, Live it 2 Own it: To Expand or Not to Expand. Karen Kimsey-Sward of Dale Carnegie takes up the conversation from Jerry with thoughts on expansion mindset and what kind of leadership it takes to successfully expand. Franchise Attorney Laura Liss talks about legal impacts for expansion and what to look out for, and David Kajganich updates us on his location of The joint Chiropractic. Join host Ray Pillar, Owner of Molly Maid Aurora-Naperville and co-host Kristin Selmeczy, Chief Business Warrior of Pillars of Franchising as they discuss how to be successful at finding a franchise, identifying funding solutions, the purchasing process, developing marketing strategies and expanding and selling your franchise. Listen live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755. Interested in buying a franchise? Join the Million Dollar Franchisee Mentor program Listen to past episodes. https://www.pillarsoffranchising.com.

Plant a STEM and Engineer Success in Franchising with Dori Roberts Stewart Broadcast Date: April 7th, 2022 Broadcast Time : 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST This week we are excited to interview Dori Roberts Stewart. From teaching high school STEM classes to a booming franchise business, Dori engineered a path to successfully transition from her franchise business to a new gig as a consultant and podcast host. She is a dynamo you don't want to miss! Jerry Akers does a repeat of Chapter 11, the next chapter in his book, Live it 2 Own it all about - you guessed it - Avoiding Chapter 11 with Karen Kimsey-Sward of Dale Carnegie. Join host Ray Pillar, Owner of Molly Maid Aurora-Naperville and co-host Kristin Selmeczy, Chief Business Warrior of Pillars of Franchising as they discuss how to be successful at finding a franchise, identifying funding solutions, the purchasing process, developing marketing strategies and expanding and selling your franchise. On the Million Dollar Mentor Segment this week Kristin Selmeczy will give another million dollar mentor tip that has driven success. Listen live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755. Interested in buying a franchise? Join the Million Dollar Franchisee Mentor program Listen to past episodes. https://www.pillarsoffranchising.com.

Every Kid Needs Their Blind Side Protected. How Franchising Affords Leigh Anne Tuohy a Platform to Help. Broadcast Date: March 24, 2022 Broadcast Time : 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST This week our guest is The Blind Side's Leigh Anne Tuohy. Over the years, she and her husband owned upward of 100 franchise locations including Taco Bells, KFCs, Long John Silvers and Pizza Huts. Their success allowed them the opportunity to foster children and eventually adopt Michael Oher on whom the movie was based. Today, Leigh Anne is a fierce advocate for foster care, especially for those nearing their 18th birthdays and who are aging out of the system. She also sits on the Taco Bell Foundation Board. Learn more about how giving has become such an integral part of the Tuohy family's life and how they give back through franchising. In our Pillars segments, Jerry Akers discusses the chapter in his book, Live It 2 Own It about operations in your franchise. David Kajganich gives us an update on The Joint and Karen Kimsey-Sward reveals her Book of the Month - Atomic Habits. Join host Ray Pillar, Owner of Molly Maid Aurora-Naperville and co-host Kristin Selmeczy, Chief Business Warrior of Pillars of Franchising as they discuss how to be successful at finding a franchise, identifying funding solutions, the purchasing process, developing marketing strategies and expanding and selling your franchise. Listen live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755. Interested in buying a franchise? Join the Million Dollar Franchisee Mentor program Listen to past episodes. https://www.pillarsoffranchising.com.  

Living the American Dream Through Franchising  Broadcast Date: March 17th, 2022 Broadcast Time : 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST This week, we interview Shawn Shariff. A first generation immigrant from Pakistan, Shawn started off at KFC in an entry-level job and through hard work and determination, grew his career to multi-unit franchise ownership. He shares how he has achieved the American Dream and lets our audience know that anything is possbile! Karen Kimsey-Sward talks to us about stress management as we have all endured a crazy few years in the world that have impacted our families, our businesses and our lives. She has some practical tips to help us cope. David Kagjanich shares his latest news from The Joint Chiropractic - things are getting close - but not without some bumps in the road. Join host Ray Pillar, Owner of Molly Maid Aurora-Naperville and co-host Kristin Selmeczy, Chief Business Warrior of Pillars of Franchising as they discuss how to be successful at finding a franchise, identifying funding solutions, the purchasing process, developing marketing strategies and expanding and selling your franchise. isten live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755. Interested in buying a franchise? Join the Million Dollar Franchisee Mentor program Listen to past episodes. https://www.pillarsoffranchising.com.

Wax On. Hair Off. Katie Yeargan Helps You Go Bare in a Franchise Broadcast Date: February 24th , 2022 Broadcast Time : 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST This week, Kristin is on the road to the IFA Convention in San Diego, but never fear, the rest of the team is here! We have a great show lined up with Katie Yeargan, VP of Franchise Development for Waxxpot who will talk to Ray and Jerry about her path in franchising and her involvement with the Waxxpot brand. Laura Liss, our franchise attorney talks about the top five things to look for when scoping out a franchise to buy. Jerry Akers reviews the chapter in his book on Staffing and Talent Acquisition with a follow-up from Karen Kimsey-Sward in her segment about onboarding talent. David Kagjanich gives us his update on where he is in the process of his new franchise locations for The Joint Chiropractic to round things out! It is another jam-packed show you don't want to miss. Join host Ray Pillar, Owner of Molly Maid Aurora-Naperville and co-host Elizabeth Dengam as they discuss how to be successful at finding a franchise, identifying funding solutions, the purchasing process, developing marketing strategies and expanding and selling your franchise. Listen live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755. Interested in buying a franchise? Join the Million Dollar Franchisee Mentor program Listen to past episodes. https://www.pillarsoffranchising.com.

Does Your Franchise Location Make the Grade in Customer Service? Nancy Friedman Breaks it Down for Us! Broadcast Date: February 3, 2022 Broadcast Time : 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST Nancy Friedman is known as "The Telephone Doctor" for a reason - she knows customer service. She works with many franchise brands on improving communication and customer service to elevate the customer experience to the next level. Nancy will address: What are the 3 most powerful words for a new franchisee? Nancy Friedman, The Telephone Doctor, and a former franchisor will share the 3 most powerful words to use in onboarding with your new franchisees. She's betting it's not stressed enough. Nancy learned a lot by failing and now helps companies communicate better with their customers and coworkers. She will be sharing ideas, tips, skills, and techniques that will help you and your franchisees for years to come. Down to earth, you'll hear the real deal. Nancy is a 2-time IFA conference speaker who has also hosted 2 of the popular Roundtables at IFA conferences. Bringing her humor into play, Nancy brings fun into the serious topic of customer service and communication skills. Born and raised in Chicago, IL, the Telephone Doctor and her family now live in St. Louis, MO. Her son David, and daughter Linda, now head up www.serviceksills.com, their unique, boutique, online eLearning platform. Nancy is still delivering her popular Zoom programs to many companies and franchises. Her recent Zoom keynote program for the Glass Guru annual conference received RAVE reviews from top management as well as the franchisees. COVID may have stopped her travels; however, not her common sense customer service and communication skills for you and your franchise.  

Franchising Fun Facts Broadcast Date: January 27, 2021 Broadcast Time : 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST This week, Jerry Akers talks about preparing for the hunt for your franchise business while Karen Kimsey-Sward continues her segment on leadership by addressing the importance of feedback. David Kagjanich updates us on his Journey with The Joint, and as usual, you will find host Ray Pillar, Owner of Molly Maid Aurora-Naperville and co-host Kristin Selmeczy, Chief Business Warrior of Pillars of Franchising as they discuss how to be successful at finding a franchise, identifying funding solutions, the purchasing process, developing marketing strategies and expanding and selling your franchise. Listen live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755. Interested in buying a franchise? Join the Million Dollar Franchisee Mentor program Listen to past episodes. https://www.pillarsoffranchising.com.

​WNBA Legend Jackie Stiles Powers into Franchising Broadcast Date: January 13th , 2022 Broadcast Time : 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST Jackie Stiles was a legend on the basketball court as all-time leading scorer in NCAA division one basketball history with 3,393 points. She remains the only woman to score more than 1,000 points in a single season. After playing, she coached for a few years and then started her own training business and is now on to a new adventure. Known for her fierce training regimen, she is taking her knowledge and love of fitness into franchising as a NextGen Fitness franchisee. Join us to learn how her training on the court translates to her new endeavor as a business owner. This week, Million Dollar Mentor Jerry Akers continues his series on Live it to Win it with a segment called, "What's your story?  What is driving you to consider Franchising or just owning your own business?" David Kajganich keeps us posted on his second round as a franchisee for the Joint Chiropractic, and in our Mentor Minute, Karen Kimsey-Sward adds her weekly tip. Don't forget to join host Ray Pillar, Owner of Molly Maid Aurora-Naperville and co-host Kristin Selmeczy, Chief Business Warrior of Pillars of Franchising as they discuss how to be successful at finding a franchise, identifying funding solutions, the purchasing process, developing marketing strategies and expanding and selling your franchise. Listen live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755. Interested in buying a franchise? Join the Million Dollar Franchisee Mentor program Listen to past episodes. https://www.pillarsoffranchising.com.  

Do You Know the Real Pioneer of Modern Retail Franchising? Broadcast Date: January 6th , 2022 Broadcast Time : 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST Do you know who the real pioneer of modern retail franchising is? It is not who you might think! Our guest today, author Jane Plitt, is on a mission to tell the story of Martha Matilda Harper, an indentured servant who pioneered the franchise model as we know it. Plitt, a pioneer in women's rights, herself, has been an award-winning business owner, an advocate for women, the first executive director of the National Organization for Women and an author and documentarian. This is a packed show you don't want to miss. Jerry Akers is starting a new series on his segment, and this week, he and Kristin will share an overview of weeks to come and the lessons Jerry has learned on his franchise journey. Based on his book, Live it 2 Own it, Jerry has tons of information to help you on your path! David Kajganich will continue his updates on his journey with the Joint Chiropractic - learn from him as he takes his second swing though the process. As always, join host Ray Pillar, Owner of Molly Maid Aurora-Naperville and co-host Kristin Selmeczy, Chief Business Warrior of Pillars of Franchising as they discuss how to be successful at finding a franchise, identifying funding solutions, the purchasing process, developing marketing strategies and expanding and selling your franchise. Listen live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755. Interested in buying a franchise? Join the Million Dollar Franchisee Mentor program  

Nancy Chorpenning, Founder and Executive Director, CEO School for Women Broadcast Date: December 23 , 2021 Broadcast Time : 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST Join host Ray Pillar, Owner of Molly Maid Aurora-Naperville and co-host Kristin Selmeczy, Chief Business Warrior of Pillars of Franchising as they discuss how to be successful at finding a franchise, identifying funding solutions, the purchasing process, developing marketing strategies and expanding and selling your franchise. On the Million Dollar Mentor Segment this week Kristin Selmeczy will give another million dollar mentor tip that has driven success. Listen live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755. Interested in buying a franchise? Join the Million Dollar Franchisee Mentor program Listen to past episodes. https://www.pillarsoffranchising.com.

​Who is the Largest Veteran Franchise in the Nation? JDog Junk Removal Broadcast Date: December 9th , 2021 Broadcast Time : 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST This week we talk to Kevin Kopa, President and COO of JDog Junk Removal and Hauling. As a part of JDog Brands, he is a proud veteran in the largest veteran franchise in the nation. JDog Junk Removal & Hauling is nationally recognized for their military-inspired work ethic. They offer franchising opportunities exclusively for veterans and military family members. Join host host Kristin Selmeczy, Chief Business Warrior of Pillars of Franchising and our other hosts as they discuss how to be successful at finding a franchise, identifying funding solutions, the purchasing process, developing marketing strategies and expanding and selling your franchise. Elizabeth Denham and Kristin talk trends for 2022 in Word on the Street. Jerry Akers talks about how he identifies the next big thing in franchising. And with a new Management Minute, Karen Kimsey-Sward gives advice on brand ambassadorship. Listen live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755. Interested in buying a franchise? Join the Million Dollar Franchisee Mentor program Listen to past episodes. https://www.pillarsoffranchising.com.  

Staci McDonell, Director of Franchise Development, Clean Juice Broadcast Date: December 2nd , 2021 Broadcast Time : 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST Join host Ray Pillar, Owner of Molly Maid Aurora-Naperville and co-host Kristin Selmeczy, Chief Business Warrior of Pillars of Franchising as they discuss how to be successful at finding a franchise, identifying funding solutions, the purchasing process, developing marketing strategies and expanding and selling your franchise. On the Million Dollar Mentor Segment this week Kristin Selmeczy will give another million dollar mentor tip that has driven success. Listen live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755. Interested in buying a franchise? Join the Million Dollar Franchisee Mentor program Listen to past episodes. https://www.pillarsoffranchising.com.

Thanksgiving with Pete First of BrightStar Care Broadcast Date: November 25th , 2021 Broadcast Time : 7:00p EST / 6:00p CST / 3:00p MST /4:00p PST Our fearless leader (Fred if that wasn't totally obvious)  goes it alone live on Thanksgiving with a slight alteration in time (4:00 PST) as Kristin interviews Pete First from BrightStar Care in a recorded interview. Pete is BrightStar Care's Sr. Vice President of Franchise Development and is responsible for expanding the brand to new, untapped markets across the country. In addition, he is responsible for the expansion of BrightStar Senior Living, their new construction senior living communities Tune in while the turkey settles as you drift in and out of your stuffing stupor! The team will be back next week at the usual time in the usual places. We hope you all have a wonderful and restorative Thanksgiving weekend! Listen live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755. Interested in buying a franchise? Join the Million Dollar Franchisee Mentor program Listen to past episodes. https://www.pillarsoffranchising.com.

It was reported over the weekend that a women's rights activist called Frozan Safi was murdered, after she thought she was being taken to safety. She had been contacted and promised safe passage to Germany, but that never happened. It was a trap. We also heard yesterday about the humanitarian crisis in Afghanistan. When BBC correspondent John Simpson described what he'd seen and the people he'd met he was moved to tears, live on the radio. We hear from a woman now living in the UK - Shukria Barakzai, previously a government minister in Afghanistan and BBC World News correspondent, Yalda Hakim. Huma Abedin worked as Hillary Clinton's private top aide and long-time advisor for 25 years. She was also the wife of ex-congressman Anthony Weiner, when a sexting scandal sent him to prison, destroyed their marriage and derailed her boss' bid to become President in 2016. Emerging from the wings of American political history to take command of her own story, she's just released her memoir 'BOTH/AND'. Exploring themes of addiction, motherhood, the power of therapy, faith and shame, Huma explains why she chose to publicly stand by her husband. Is that must have pandemic purchase now gathering dust in your home? According a a new survey, one in 10 of us have regrets when it comes to items bought during the pandemic Gaming equipment, home gyms, bikes, musical instruments, kitchen appliances such as bread makers, garden furniture, pizza ovens and hot tubs all appeared on the regret list. A survey of 4,000 people found some had sold or given away the items they regretted buying. We hear from retail analyst Catherine Shuttleworth. Our data – and how it is used – is at the heart of political decision making and debate today. It's part of all our lives - from the digital cookies we sign up to every time we click on a website to the introduction of Covid passports on our mobile devices; and it's valuable to the tech companies businesses and governments who use it. Elizabeth Denham, heads the Information Commissioner's Office. In charge of how our data is used, she's responsible for everything from nuisance telephone calls to data breaches and has most recently overseen the deployment of England's contact tracing app and the Test and Trace programme. As she prepares to leave her role at the end of the month, Emma Barnett speaks to Elizabeth about the big issues facing the industry and in particular the impact they will have on women. Last month, the winner of the Max Perutz science writing award was announced – an annual competition for Medical Research Council PhD students. This year's winner is Vicky Bennett – for her article on treating Urinary Tract Infections. Vicky joins Emma to discuss her research, and why she thinks UTI's – something most commonly experienced by women – need more attention within medicine. Presenter: Emma Barnett Producer: Kirsty Starkey Interviewed Guest: Huma Abedin Interviewed Guest: Catherine Shuttleworth Interviewed Guest: Elizabeth Denham Interviewed Guest: Shukria Barakzai Interviewed Guest: Yalda Hakim Interviewed Guest: Vicky Bennett

From targeted social media campaigns during elections to the introduction of the Covid-19 test and trace app, questions about our data – and how it is used – are at the heart of political decision making and debate. With Elizabeth Denham's five-year term as Information Commissioner ending on 31 October, this Institute for Government event looked back at her time in post – and look ahead to future challenges, and opportunities, for data use and protection. In conversation with Bronwen Maddox, Director of the Institute of Government, Elizabeth Denham discussed the questions of freedom of information and transparency raised during the pandemic, how data can be shared responsibly and lead to digital transformation of public services, and how countries around the world can work together to meet digital threats. Elizabeth Denham was appointed UK Information Commissioner in July 2016, having previously held the position of Information and Privacy Commissioner for British Columbia, Canada and Assistant Privacy Commissioner of Canada. She was awarded Commander of the Order of the British Empire (CBE) in Queen's New Year's Honours list in 2018. #IfGDenham

Coming up in this week's episode: Newry data breach lines streets with gold, UK VOIP providers suffer after DDOS attacks, Bradford lady reports NHS Test & Trace data breach, Location data company warned over GDPR practices, High Court costs awarded against data breach victim, Norfolk and Norwich University Hospital data breach, Experian South Africa data breach, Dutch tax authority found to have breached GDPR, IRCC leaks data regarding vulnerable Afghans, University of Colorado Boulder data breach, Google security advice, Medical data breach affects New York hospital, Centara Hotels and Resorts data breach, Art Basel data breach, Connecticut updates its Data Protection law. Elizabeth Denham comments on current UK data consultation

From targeted social media campaigns during elections to the introduction of the Covid-19 test and trace app, questions about our data – and how it is used – are at the heart of political decision making and debate. With Elizabeth Denham's five-year term as information commissioner ending on 31 October, this Institute for Government event looked back at her time in post – and looked ahead to future challenges, and opportunities, for data use and protection. In conversation with Bronwen Maddox, Director of the Institute of Government, Elizabeth Denham discussed the questions of freedom of information and transparency raised during the pandemic, how data can be shared responsibly and lead to digital transformation of public services, and how countries around the world can work together to meet digital threats. Elizabeth Denham was appointed UK Information Commissioner in July 2016, having previously held the position of Information and Privacy Commissioner for British Columbia, Canada and Assistant Privacy Commissioner of Canada. She was awarded Commander of the Order of the British Empire (CBE) in Queen's New Year's Honours list in 2018.

The Petrowiches Make a Difference with Ronald McDonald House Broadcast Date: October 14 , 2021 Broadcast Time : 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST Jim Petrowich believes that once you are able, you should give back to the community that supports you. As a franchisee of Great Clips since 1995, he has grown his business to 27 locations in the Chicago area and uses it to give back to his community through fundraising and volunteering with the Ronald McDonald House. Tune in to learn more about how Jim and his wife (and now their daughter) have worked together to build their business while also prioritizing families who need support during a stressful time in their lives. David Kagjanich talks about why it takes passion to find success, and Jerry Akers reviews the Oxford study about franchise success versus business success. Join host Ray Pillar, Owner of Molly Maid Aurora-Naperville and co-host Kristin Selmeczy, Chief Business Warrior of Pillars of Franchising as they discuss how to be successful at finding a franchise, identifying funding solutions, the purchasing process, developing marketing strategies and expanding and selling your franchise. On the Million Dollar Mentor Segment this week Kristin Selmeczy will give another million dollar mentor tip that has driven success. Listen live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755. Interested in buying a franchise? Join the Million Dollar Franchisee Mentor program Listen to past episodes. https://www.pillarsoffranchising.com.

Why is Wikipedia not in the headlines for causing harm to users like Facebook is? How does a community based approach to content moderation work? What do top academics and the UK's data regulator, the ICO, think of the draft Online Safety Bill? Damian Collins MP unpacks the evidence heard from Will Perrin, Dr Edina Harbinja, Prof. Clare McGlynn, Sonia Livingstone, Wikipedia founder Jimmy Wales, Information Commissioner Elizabeth Denham and ICO's Stephen Bonner.

Women in Franchising - Can Women Have it All? The Seasons of Success in Franchising Broadcast Date: September 30 , 2021 Broadcast Time : 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST On this episode, we talk with some powerful women in franchising. And the age-old question, "Can Women Have it All?" is on our minds. One of the benefits of franchising is the control you have over your career and time as a business owner. Many women experience the various seasons of life when priorities ebb and flow and business may rise and fall on the priority list. Rhonda Sanderson of Sanderson & Associates, Kelly Crompvoets - a long-time franchise force, Sam Reges - GM of great Clips and Michele Rempel talk to host Kristin Selmeczy about the seasons of life in business, family and success. It's a powerhouse of strong women you don't want to miss! Join host Ray Pillar, Owner of Molly Maid Aurora-Naperville and co-host Kristin Selmeczy, Chief Business Warrior of Pillars of Franchising as they discuss how to be successful at finding a franchise, identifying funding solutions, the purchasing process, developing marketing strategies and expanding and selling your franchise. On the Million Dollar Mentor Segment this week Kristin Selmeczy will give another million dollar mentor tip that has driven success. Listen live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755. Interested in buying a franchise? Join the Million Dollar Franchisee Mentor program Listen to past episodes. https://www.pillarsoffranchising.com.

Coming up in this week's episode: UK Government begins UK GDPR change consultation, Elizabeth Denham asks G7 countries for help with cookie policies, Animal Rights activists target gun owners after Guntrader data breach, Syracuse University sued by student after a data breach, Dotty's data breach, MyRepublic data breach, China passes PIPL into statute, Turkish data penalties

Coming up in this week's episode: Carnival Cruises, UK Trade Department data leak exposes existence of Cabinet Office FOI Triage unit, Gateley data breach, CakeBox data breach, Group of MPs suggest changes to UK GDPR, South Korea seeking data adequacy agreement from EU, CJEU asked to rule on GDPR immaterial damages, CJEU rules parallel GDPR investigations  can take place into same organisation by different DPCs, NHS Scotland faces criticism over Data Loch project, Elizabeth Denham, ICO, gives her views on live facial recognition, IAB Tech Labs faces legal action over RTB, CVS Health data breach

Heidi Morrissey of Kitchen Tune-Up, Amy Johnson of Aamco and Christy Merchantel of Any Lab Test now chat with Elizabeth Denham and Rebecca Monet on the joys and struggles of motherhood, careers and managing "mom guilt." It was a conversation so many women will relate to. Tune in and share how you view the world as a working mom. Facebook: https://www.facebook.com/thecoteriefo... Twitter: https://twitter.com/coterieforwomen Instagram: https://www.instagram.com/thecoterief... Youtube: https://www.youtube.com/channel/UCAm9... The Coterie for Women https://www.thecoterieforwomen.com/ The Franchise Woman https://thefranchisewoman.com/

Liz Colon of Home Franchise Concepts, Alicia Harkins of Mosquito Hunters and Elise Biviano of Care Patrol get together with Rebecca Monet and Elizabeth Denham on this episode. They talk about what it is like to be millennials and which stereotypes are true and false. We dig into how they are perceived and what tactics they use for raising families while working to build their careers. Join The Coterie for Women https://www.thecoterieforwomen.com/  

Rebecca Monet and Elizabeth Denham interview Nancy Chorpenning this week on Where Passion and Purpose Collide. From Corporate America to the Peace Corps to Entrepreneurship, her story is a colorful one full of amazing life experiences that came with many life lessons. The word for Nancy is "BOLD" and you don't want to miss this interview! The Coterie for Women: https://www.thecoterieforwomen.com/​ Facebook: https://www.facebook.com/thecoteriefo...​ LinkedIn: https://www.linkedin.com/company/the-...​ Twitter: https://twitter.com/coterieforwomen​ Instagram: https://www.instagram.com/thecoterief...​ Merch: https://the-coterie-for-women.myshopi...

On this episode, Rebecca Monet and Elizabeth Denham talk to Joe Mathews of Franchise Performance Group about how he views franchising, how he incorporates his spirituality into this work and his life and the difficulties young people are facing in the workforce today. Join us for this lively interview! The Coterie for Women: https://www.thecoterieforwomen.com/ Facebook: https://www.facebook.com/thecoterieforwomen LinkedIn: https://www.linkedin.com/company/the-coterie-for-women/ Twitter: https://twitter.com/coterieforwomen Instagram: https://www.instagram.com/thecoterieforwomen/ Merch: https://the-coterie-for-women.myshopify.com/

On this episode, Elizabeth Denham and Rebecca Monet interview Shane Evans of Massage Heights. Shane talks about the support system she has with her husband and how she juggles work and mom guilt and judgment. She talks about life as a female founder and franchisor and how she gives back to her team and franchisees. Join The Coterie for Women at https://www.thecoterieforwomen.com/

On this episode, Rebecca Monet and Elizabeth Denham interview Dori Roberts of Engineering for Kids. Her entrepreneurial spirit was born of demand from parents who wanted more of her afterschool STEM programming. She followed the demand and the opportunity and built a successful franchise. And mostly while she was a single mother! Join The Coterie for Women at https://www.thecoterieforwomen.com/

Coming up in this week's episode: NHS found to not be using hospitality QR Code data as part of Track and Trace, European Medical Bodies issue agreement with UK/EU Data Adequacy, Gosport shop worker subject to Covid19 test data breach, Interview with Dawn Morton-Young, HR Consultant and founder of Employee Angels, Sita data breach affects Star Alliance airlines, Company fined for not diligently applying security updates, State of Virginia introduces CDPA, Non-Material Damages under review, Cabinet Office opens recruitment process for new Information Commissioner to replace Elizabeth Denham

After a major investigation into the misuse of personal data for political purposes by Cambridge Analytica, the U.K. Information Commissioner, Elizabeth Denham, talks to Damian Collins MP about her investigation's conclusions and what comes next.  With their reaction, Infotagion brings together three key witnesses to the scandal, Dr Emma Briant, Professor David Carroll and Chris Vickery.

Topic: How does skoah provide personal training for your skin? Broadcast Date: September 3rd , 2020 Broadcast Time : 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST Join host Ray Pillar, Owner of Molly Maid Aurora-Naperville, Michele Rempel, Managing Partner of Westvyne and co-host Elizabeth Denham, CEO of The Franchise Women as they discuss how to be successful at find a franchise financing solution, purchasing, developing, marketing, expanding and selling your franchise. Fred McMurray, CEO of Westvyne will take everyone Down the Rabbit hole question. We will discuss How does skoah provide personal training for your skin? Guest: Andrea Mundie, Co-Founder & CEO of skoah. Interested in buying a franchise? Contact Ray Pillar thru the Pillars of Franchising KPHRED Radio page

Topic: Lash Lounge - An Industry Revolution Broadcast Date: June 11th , 2020 Broadcast Time : 5:00p EST / 4:00p CST / 3:00p MST /2:00p PST Join host Ray Pillar, Owner of Molly Maid Aurora-Naperville, Fred McMurray, CEO of Westvyne and co-host Elizabeth Denham, CEO of The Franchise Women as they discuss how to be successful at find a franchise financing solution, purchasing, developing, expanding and selling your franchise. will take everyone Down the Rabbit hole question. Guest: Meg Roberts, CFE – CEO & President of The Lash Lounge WomanSplaining Co-host: Kristin Selmeczy, Female Business Warrior

Topic: Simple Systems - Clear instructions for running your business easier. & Franchise Audit & Finance tips you need to know! Ray Pillar, Owner of Molly Maid Aurora-Naperville, Elizabeth Denham, CEO of The Franchise Women and co-host Fred McMurray, CEO of Westvyne, as they discuss Simple Systems - Clear instructions for running your business easier.. Also, Ron Silberstein talks with Elizabeth and Fred about Franchise Audit & Finance tips you need to know. Don't get caught by Auditing and tax issues for franchisees & franchisors. These topics and more are discussed with Sandra Graham, Founder & Chief Principal of Simple Systems. and Chief Value-Adder Ron Silbersten of Alron Group LLC. Our guests: Sandra Graham, Founder & Chief Principal of Simple Systems Ron Silberstein, CPA, CFE, Chief Value-Adder Alron Group, LLC Listen live to new episodes on Thursdays at 4p central. Call in on Thursdays at 323-580-5755. Interested in buying a franchise? Complete the form and receive free VR gear and a copy of The Franchise MBA: Mastering the 4 Essential Steps to Owning a Franchise

A weekly podcast exploring stories at the intersection of culture and faith through an inclusive Christian lens. This week we discuss the the importance of mental health during the pandemic, then Reverend Elizabeth Denham Thompson brings perspective from a psychotherapist.

Topic: Women in Business November 2019! What is the strangest lesson you learned in your professional career? Broadcast Date: November 14th, 2019 at 5:00p Est/4:00P Cen/3:00p Mtn/2:00p Pac Join co-hosts Ray Pillar, Owner of Molly Maid Aurora-Naperville, Fred McMurray of Westvyne and Jane Kostiw of Zarian Firm International, they discuss the surprises woman in business have had during their professional career. Holly will womansplain to Ray and Fred and our male listeners what it is like being a woman in business. Call in with your “surprises” at 323-589-5755. Our Women in Business November 2019 guests: Elizabeth Denham, Publisher at The Franchise Woman Felena Hanson, Founder of HeraHub.com Watch the video on Facebook, YouTube and Periscope Co-hosts, Jane Kostiw womansplainer to Ray and Fred. Interested in buying a franchise? Complete the form and receive a free copy of the Franchise MBA! Sponsored in part by The Franchise Consulting Company, Westvyne LLC,MOLLY MAID of Aurora-Naperville Area, The Great American Franchise Expo Thanks to Nick Neonakis and Mike Boehler for making this show possible.

TikTok is being investigated in the U.K. for how it handles children's data and safety TikTok is being investigated in the U.K. for how it handles the safety and personal data of underage users. According to the Guardian, information commissioner Elizabeth Denham told a parliamentary committee that the probe started in February, after the U.S. Federal Trade Commission levied a $5.7 million fine against TikTok for breaking children's privacy law.