Podcasts about paxex

Paul and Alex compare notes on their transatlantic British Airways experiences — from the really bad, to the truly great, the airline needs to dig for those latter gems, its future foundation is here (the IT bugs don't help however, trust ground staff). The cot strategy of the bulkhead seat (not if you're lucky to get a double upgrade though). Do not use the US mobile passport (well, do, but we don't want more people in those queues haha). Alex sees himself at the airport, watches a Hong Kong movie and stares at sad packet of crisps and an old banana (the pantry!). Paul says adieu to an old aircraft seat, celebrates a captaincy, and smiles at a pilot with fat fingers ("Ground, do you copy?"). Do not speculate on the causes of that Air India tragedy, please (or at least, do it in private). Island hopping with Hoper (on a Ferrari-red Robinson R66), and the wonders of high-speed crafts, the super fast ferries of Greece (think of a 747 on water).We mentioned:https://flyhoper.comhttps://www.welcomepickups.com —Follow us, and comment on: Instagram - Bluesky - Threads - Mastodon - Twitter/XComment on each episode, and rate us, on SpotifyReview, and rate us, on Apple PodcastsComment, like, review, and rate us, on FacebookComment on YouTube (there's no video, just audio!)Search for "Layovers" on any podcast service (some direct links are on our website)If we're missing one, or if you have any feedback, let Paul know on Instagram - Threads - Mastodon - Bluesky - Twitter/X

Tune in as Seth Miller from PaxEx.Aero and Dots, Lines & Destinations joins us again. We talk about Richard's favorite route coming back, and Seth goes into detail on the state of Wi-Fi on airplanes. But, the big topic is Newark Airport, and the utter disaster it is right now. We'll try our best to answer that question for folks.   If you enjoy the podcast, I hope you'll take a moment to leave us a rating. That helps us grow our audience! If you're looking for a way to support the show, we'd love to have you join us in our Travel Slack Community.  Join me and other travel experts for informative conversations about the travel world, the best ways to use your miles and points, Zoom happy hours and exciting giveaways. Monthly access Annual access Personal consultation plus annual access We have witty, funny, sarcastic discussions about travel, for members only. My fellow travel experts are available to answer your questions and we host video chats multiple times per month. Follow Us! Instagram: https://www.instagram.com/milestogopodcast/ TikTok: https://www.tiktok.com/@milestogopodcast Ed Pizza: https://www.instagram.com/pizzainmotion/ Richard Kerr: https://www.instagram.com/kerrpoints/

Invité du Podcast de l'Aviation cette semaine, Paul Chiambaretto, directeur de la chaire Pégase et professeur à la Montpellier Business school.Alors que la digitalisation de l'expérience client fait partie des priorités des compagnies aériennes et des aéroports, la chaire Pégase vient de publier un nouveau rapport sur l'accueil qui lui est réservé par les passagers.Loin d'encourager à s'engouffrer dans cette tendance, le rapport montre que les acteurs du transport aérien doivent faire attention à ce que digitalisation ne rime pas avec déshumanisation mais qu'au contraire elle s'accompagne d'un renforcement de la présence humaine. Une part des passagers redoutent en effet l'utilisation de certains services, de peur de faire une erreur.Paul Chiambaretto décrit les quatre profils-types de passagers identifiés dans l'étude, leurs craintes et leurs attentes.

It's Alex and Paul, and it's another Alex (you've met her in 133!). She tells us all about BeOnd, the new all business class airlines that flies ex-EasyJet (!) 319s (!) to get you to the Maldives (did she enjoy the plane more than the beach?!). Humane versus non-humane low cost carriers: a new definition for IATA? The MAX flying challenge, or how to overcome the unhealthy relationship with a plane. Airport design and signage, another potential unhealthy relationship (it shouldn't be that hard!). Backpack travel, the way to avoid being made to check your carry-on. Make airport buses great again: do not put stickers on windows, do not darken the windows too much (WE WANT TO SEE THE APRON VIEWS!). Wifi naming: has anyone who implemented them actually flown an aircraft? Etihad 3.0, a new growth chapter (there will be doors in the forthcoming EY business class, but Paul does not think doors are very necessary). The new AUH is gorgeous, and a success: was its design process so long thought that it led to some quirks though? (whilst the path to the Etihad lounge is awkward, the delicious design of the gates is a win!). Lavatories breaks with the airline wireless headphones (and PLEASE add green noise—rain and thunder—as a feature on IFEs!!!).Follow Alex on LinkedIn: http://linkedin.com/in/alexandravukolovaListen to her podcast, Sky Lounge: Apple Podcasts, Spotify And since Paul mentions it, here's the very good Air Show podcast (weekly and short, the opposite of this pod haha): Apple Podcasts, SpotifySee you in 2-3 weeks for another episode (hint: closer to where Paul has never been)

Paul is joined by Paolo, one his best friends, to compare notes on a big tour of Cambodia and Vietnam (Paul flew to Cambodia, Paolo flew to Vietnam and Cambodia) with many airports, and airlines along the way (not sure about the water on-board a Cambodia Angkor Air). Paul had his worst fly ever (it was no fault of Etihad, just his own!!) and circles the 380 lounge table forever like an animal, whilst Paolo has the most epic security check experience at Sihanouk International Airport (he's a giant, after all). Cambodia is building huge airports, the future Phnom Penh (still in construction), and the just-opened massive Siem Reap International which we both were pretty staggered with. Are turbulences getting worse, and should the pilot give more explanation when we hit them (Paolo compares them as being rock cradled to sleep in business class!). Does landing at SGN remind you a little of Kai Tak ("dodging the washing lines across the apartments"). Paul and Paolo disagree on BKK, but, yeah, a bit of window cleaning would be good (but the Thai government agrees with Paul, it needs a refurb!). Do you really want to board a Wamos Air? 

Is Emirates low key encouraging membership to the high mile club? (And how Alex and Layovers saved Paul's Emirates First upgrade. The controller goes "oh that sucks", or why Alex keeps listening to ground whilst traveling (but he always gets the last bag delivery ever). Lounge bouncers (not exactly, but lounge double dipping is a thing). Going against the jet stream when it reaches record speeds (and against an unbelievably bad customer representative at JFK). Wife or work wife, who gets lounge access? Plant-based food choices are increasing in quality, Emirates saw the trend early (and why some flight attendants have had enough of special meals). BA is investing billions, but could they spare some to fix their Manage My Bookings on the app? No more miles or status for non-direct bookings, a new trend?Happy flying to you all!

Qatar'd? No, that new Al Mourjan Lounge at Doha is stunning — one thing we can't say about that RAK one.Turkish'd? Not really, when a downgrade gets you full emergency exit rows — though that 333 seat made Paul act like an animal.Boeing has gone full MAX for its windows openings (ok, ok, poor one, but come on Boeing, do better!) — the new 350-1000 goes for a dimmable shade instead.The JAL 350 crash, a miracle for many (but not all), a testament to the crew, the industry, that aircraft, and Airbus.Alex and Paul agree, the best eye masks stays the Emirates F one (the previous version!).Go around grinning? YES.And Happy New Year to all (this was recorded on Jan 31, just in time!)

Kyle Potter, Executive Editor at Thrifty Traveler, all-around awesome(ly smart) dude, Hello Kitty enthusiast (well, it's that EVA Air flight, you'll see!), and (very) long time Layovers listener and friend, tells us all about why MSP is the best thing ever, like everything in Minnesota — but also whether cheap travel is still possible in the current era of airfare inflation (yes!), whether passenger rights will ever be a thing in the US (maybe), whether boarding groups will ever be abandoned (forget it). We debate the wilderness where having no status means real freedom (that status, the warm blanket you're sure you need, right?), the crazy valuations of US loyalty programs (and airlines wanted to spin them off? HOW WOULD THEY MAKE MONEY lol, it's as if they're banks that happen to own planes), the devaluation of those programs (non-travel Covid has something to do with it), the importance of alliances and joint ventures in the current air travel era. And yes, for once, we touch upon the world of air miles programs a bit more, and its nearly MLM-esque ecosystem in the USA. As Kyle is a Delta fan (and captive!), we ask him: Why are they so good (that padding!), and how is that new Delta One seat (hint: we're all aligning in saying doors aren't really something we value).Oh, and ORD doesn't get a lot of love, LOL.  Nearly two hours of great fun, whilst learning quite a bit (Alex and Paul learnt a lot).You can follow Kyle on Twitter (please do):https://twitter.com/kpottermnHis writings are on:https://thriftytraveler.comOf note, he wrote about the EVA Air Hello Kitty flight he took here:https://thriftytraveler.com/reviews/flights/15-hours-eva-air-hello-kitty/and a great guide on how to find cheap travel via Google Flights:https://thriftytraveler.com/guides/google-flights/Layovers will return in August (when Alex does). 

On this week's episode of AvTalk, an Air India 777 diverts to Russia and we walk through the challenges of getting an aircraft repaired in a country under US sanctions. Boeing is dealing with a fresh 787 quality issue. And Seth Miller of PaxEx.aero joins Jason in Hamburg, Germany to report on the newest passenger […] The post AvTalk Episode 219: Air India is in for a long wait appeared first on Flightradar24 Blog.

Dans cette première partie d'entretien, Anne Rigail évoque les changements survenus avec la crise, au sein d'Air France, qui a gagné en agilité notamment dans la préparation des programmes de vols, comme au niveau des habitudes des passagers. La compagnie n'a toutefois pas remis en question ses investissements, aussi bien dans ses cabines que dans le renouvellement de sa flotte, qui a été accéléré.Très engagée dans la décarbonation de l'aviation, Air France s'attache à être très transparente sur le sujet envers ses clients et à leur proposer d'en être également acteurs, tandis qu'elle réalise les lourds investissements nécessaires pour atteindre ses objectifs, plus ambitieux que ceux de l'Union européenne et validés par la SBTi, et sourcer son carburant durable d'aviation.

Marc Rochet annonce qu'Air Caraïbes et French bee ont vécu une année 2022 relativement difficile, marquée certes par la continuation de la reprise du trafic loisir et VFR mais plus que tempérée par les crises sur le plan économique. Conforté par l'envie de voyager des passagers et l'attrait des destinations des programmes de vols des deux compagnies, il se montre confiant pour 2023, même si d'importantes menaces demeurent et maintiennent les prix des billets à un niveau supérieur à avant la crise, avec des coûts en hausse dans tous les domaines (maintenance, personnel, logistique).Il constate également que les comportements des clients gardent des séquelles de la crise, avec des réservations toujours assez proches des dates de voyage (même si la visibilité est un petit peu meilleure) et une attention au prix modifiée, qui joue en faveur des recettes auxiliaires.

We've got Seth Miller from PaxEx.Aero and Dots, Lines and Destinations back on the show to talk about the absolute mess at Heathrow.  The airport is capping the number of passengers each day which may mean folks with confirmed tickets won't be able to board their flights this summer. We're also asking Seth if he thinks the Boeing 737 MAX-10 will ever fly based on recent comments from Boeing's CEO. Shoot us an e-mail (ed@pizzainmotion.com) or you can tweet me and Richard if you have questions. Don't forget that you can leave us a voicemail or text us at (571) 293-6659‬. Listen for your question on a future show! If you have a question you can e-mail me at ed@pizzainmotion.com. And, you can also find me on Twitter, Facebook or Instagram and ask your question there. If you enjoy the podcast, I hope you'll take a moment to leave us a rating. That helps us grow our audience! Hope you enjoy the show!

Alex lives and sweats the travel chaos, trying to get to Valencia with Vueling (what was he thinking?!) with an epic (FAIL) journey that ended up with Easyjet saving the day. Paul develops some Apple AirTag anxiety. The A380 is back with a vengeance, though Tim Clark wishes he had a two-engine 380, or a 350-2000, or anything BIG (meanwhile his ticket prices are soaring faster than aircrafts). COVID is kinda back too (it never left) but the travel world won't use that C-word to not jinx it all. Alitalia pilots mistake JFK for Naples at rush hour. No more BA livery in South Africa after the demise of Comair, but BA has more issues to think about for now (ground personnel strikes, fuel delivery strikes, and more strikes, on top of staff shortages). Also, in which country is Corsica?Enjoy nearly two hours of #avgeek stories between Alex and Paul — not sure when we'll record next, Alex being in holidays, but hopefully sometime before end-July. 

Dans la seconde partie de cet entretien, Augustin de Romanet explique que l'objectif existentiel du groupe ADP n'est pas nécessairement la croissance irraisonnée mais plutôt de devenir une marque mondiale d'hospitalité. C'est l'objet d'Extime, qui doit devenir un standard d'expérience client en zone réservée. Outre l'amélioration des espaces et des boutiques, la « smartisation » de l'aéroport doit jouer un rôle pour fluidifier les différents points de passage et le groupe ADP souhaite investir dans les technologies concernées, en prenant garde toutefois de ne pas déshumaniser l'aéroport.Toujours dans le cadre de l'amélioration de l'expérience client, il évoque les limites des capacités de l'aéroport à gérer le temps de passage au contrôle aux frontières et quelles sont les pistes pour effacer ce point noir du parcours. Il présente également ses inquiétudes quant au nouveau défi qui s'annonce : la mise en place du Système d'entrée-sortie (EES) pour mieux contrôler les flux en provenance des pays hors-Schengen.

We have a new way for you to reach us with your questions. You can text us at (571) 293-6659‬. Listen for your question on a future show! We've been hearing for years that JetBlue will be flying to London. It's finally here and it's awesome. Seth Miller from Paxex.Aero was on the inaugural flight and has now flown both the economy class product and the new Mint Studio. He's sharing a boatload of information with us about why this is the product you want to fly the next time you go across the pond. I also answer a listener question about COVID-19 testing abroad. If you have a question you can e-mail me at ed@pizzainmotion.com. And, you can also find me on Twitter, Facebook or Instagram and ask your question there. If you enjoy the podcast, I hope you'll take a moment to leave us a rating. That helps us grow our audience! Hope you enjoy the show!

Airline Weekly Senior Reporter Edward Russell talks to PaxEx.Aero Founder and Editor Seth Miller about his experience onboard JetBlue's inaugural flight to London earlier this month. Can the carrier that helped reshape the New York market two decades ago, do the same on transatlantic routes to London?

On this episode of AvTalk, we discuss the forcible diversion of a Ryanair flight from Athens to Vilnius to Minsk, Belarus and the ensuing international response. On 23 May, Ryanair flight 4978 was forcibly diverted by Belarus. Aviation journalist Seth Miller of PaxEx.aero joins us as we discuss what happened, the international reaction, and why … The post AvTalk Episode 113: Ryanair flight 4978 forced to land in Belarus appeared first on Flightradar24 Blog.

Elite status is something I've chased for 20 years as a road warrior. Has the time finally come where that's the wrong goal to have? Changes during the pandemic have changed the value of elite status in a number of ways. Seth Miller from PaxEx.aero joins us this week to discuss why it might not be worth chasing elite status anymore. If you enjoy the podcast, I hope you’ll take a moment to leave us a rating. That helps us grow our audience! Hope you enjoy the show! If you have a suggestion for a future show find me on Twitter, Facebook or Instagram and let me know what you’d like to hear about!

We're joined this week for a very different wallet than mine. Seth Miller, who writes at PaxEx.Aero and also co-hosts the Dots, Lines and Destinations podcast, joins us this week. We were joined recently by Gary Leff of View From the Wing to break down his wallet. And, Richard Kerr joined us to break down my wallet. Seth has a different travel style when compared to me or Gary. He also values elite status differently, so I was interested to see what credit cards he relies on to earn points and miles. I think you'll find it interesting as well! If you enjoy the podcast, I hope you’ll take a moment to leave us a rating. That helps us grow our audience! Hope you enjoy the show! If you have a suggestion for a future show find me on Twitter, Facebook or Instagram and let me know what you’d like to hear about!

In this episode, co-hosts Max Flight and Mary Kirby consider whether the aviation industry is poised for a faster-than-expected recovery given the extraordinary pent-up demand for air travel. They discuss IATA’s latest survey, which suggests that people will fly once they receive the COVID-19 vaccine.But has the pandemic reset our passenger experience expectations?Next, Cathay Pacific’s decision to let first and business passengers remove their masks when sleeping in the lie-flat position has generated a mixed response from readers. Some reckon that it makes common sense, others see it as classist and unfair. Mary and Max explore both sides of the argument.Finally, aviation seems to be largely in agreement that, in a post-COVID world, its eco-credentials must improve. Myriad new ideas have been tabled to date including new turboprops, blended wing body aircraft, hybrid electric aircraft, plus new turbofans and synthetic fuel, not to mention exploratory studies into hydrogen-powered aircraft. A former executive for Pratt & Whitney, Max shares some insight into the challenges of going green, and some of his favorite ideas.

Michael is back, and today Steve asks him all about his trip to Encore Boston Harbor and, you guessed it, Las Vegas! We kick off the show by catching up with both Michael and Steve. After hearing about cold weather and avoiding fashion choices that’ll raise eyebrows at PETA, we tuck into the fleshy bits of the show. Michael shares his recent experiences at Encore Boston Harbor as he touches on the casino’s impressive COVID protocols, along with his hotel experiences. We then hear from Michael about his trip to Vegas as he explains the new COVID restrictions at the bar, restaurant, and, of course, the tables. Toward the end of the show, we hear about the MGM Resorts app and its benefits facilitating check-in and eliminating the need to visit the front desk. In between, Michael shares stories about his misadventures, including snowstorms, missing flights, and staying away from country music. To get the fill on Encore Boston Harbor and Las Vegas, be sure to tune in today!Be sure to join us for our next live stream! Set an alert!Book your next trip with TravelZork Travel!Luxury Hotel Program for Las Vegas and WorldwideSupport the show! VISIT ZorkOfferwww.zorkoffer.comMy AMAZING Dinner at Aria Las VegasTaiwan’s Most Famous Dumplings Are Coming To Las Vegas

Face aux perspectives de l'arrivée prochaine d'un vaccin contre le  COVID sur le marché, Alexandre de Juniac, directeur général de l'IATA se veut rassurant sur l'avenir du transport aérien.IATA qui a déjà anticipé toutes les difficultés qui pourraient intervenir lors du transport et la distribution du vaccin au niveau mondial,L'association n'hésite pas à parler de "mission du siècle" pour l'industrie mondiale du fret aérien.

Business travel evaporated when the COVID-19 pandemic ramped up in March. Since then, some business travel has slowly started to ramp up. Wondering what it's like to travel for business right now? Seth Miller from PaxEx.Aero has a first-hand account of life on the road. He also has some really interesting statistics on how people are earning and redeeming miles for travel. If you enjoy the podcast, I hope you’ll take a moment to leave us a rating. That helps us attract more listeners! Hope you enjoy the show! If you have a suggestion for a future show find me on Twitter, Facebook or Instagram and let me know what you’d like to hear about!

PaxEx.aero founder Seth Miller joins us live from Philadelphia International Airport for an update on the passenger experience during this pandemic. The pandemic provides both opportunity and risk for airlines and their suppliers. With traffic light, now could the time to innovate, but with cash tight, do airlines and their suppliers have the wherewithal?

Airlines wiped out change fees in a hurry! United went first, which we discussed on a recent episode. Then, American, Delta, Alaska and Hawaiian followed. They used words like "forever", which is a nebulous term in the airline world. Seth Miller from PaxEx.Aero and the Dots, Lines and Destinations podcast joins us to break it all down. Joe from Your Mileage May Vary also joins me to bring you travel news (also check out their FB group). Links: Renting an Airbnb During The Pandemic Hyatt Crushes The Other Hotel Promos Park MGM Reopens As a Smoke-Free Casino The Cayman Islands Are Reopening, But Do You Really Want to Go? If you enjoy the podcast, I hope you’ll take a moment to leave us a rating. That helps us attract more listeners! Hope you enjoy the show! If you have a suggestion for a future show find me on Twitter, Facebook or Instagram and let me know what you’d like to hear about!

How has the passenger experience changed during the pandemic? In no good way, says Seth Miller, founder and editor of PaxEx.aero. Although less-full flights mean more space, airlines are halting or limiting food service, keeping lounges closed, and changing the way IFE is delivered. These are all good and necessary measures, Miller notes, but the passenger experience as we knew it is changing.Understand more about the airline industry with Airline Weekly.  

Welcome to Episode 072 of the #PaxEx podcast, which tracks the evolution of the airline passenger experience.

After Jo's break last week, Tom takes a turn to rest his voice. This week we talk passenger experience and cabin design with Joe Leader, CEO of Apex. Discussion points include: What are airlines getting right and wrong with PaxEx in terms of cabin design right now; What can we expect from cabins of the future; How emerging technology will influence cabins of the future; What sorts of improvements can we really expect to see on aircraft over the coming decade.

Flight 107. We might have been in a Golden Age of travel, and didn't see it — it's now time to reflect, and think about the next one, a different one, with perhaps more friction, and certainly some pain in the process. From the economical hurt, the airlines at risk, to the new borders to travel (green zones versus red zones of infection?), from health as the new visa to less interaction (more automation?), all the travel futures we might see. For now, we're in this together. The World won't stay closed. We will fix this.

Events have turned such that those of us in the travel business are locked up in our houses, trying to figure out just what we are going to do with ourselves. When will travel bans be lifted and what will happen to all of the flights and trips we already had scheduled to occur in the next few months? We had Michele Robson from Turning Left for Less join us on today’s episode to share all of her thoughts and great advice on the matter. It’s easy to get down in the dumps about all this so we kick off our chat looking at some of the positive things that could happen as far as travel and loyalty after things start opening up again. Our conversation then turns to the cost of flights, and we wonder how reduced fares might get discounted even more. Michele then gives a few great pointers for what Avios users and other frequent travellers could do when it comes to capitalizing on this situation and planning trips for the near future. Things get wrapped up with a focus on some of the irresponsible ways airlines and other companies in the service industry are treating their customers and employees. Tune in for this one and keep yourself in the loop so you can get out of the house for less as soon as it’s safe to do so again.Key Points From This Episode:• Positive and negative effects on travellers and loyalty members post-lockdown.• How flights will become cheaper after coronavirus due to reluctance to travel.• Concessions which will become necessary to grant to maintain traveller loyalty status.• Flight cost reductions in the US vs the UK; reducing taxes to lower costs even more.• Whether British Airways Avios are going to reduce YQ to stimulate bookings.• The fact that award flights are more available now and are refundable so should be booked.• How airlines will cover themselves but still get customers back after the crisis using sales.• Bookings Michele has made for next year and the idea that travel bookings give people hope.• Advice that it’s still a good idea to book travel provided legalities are understood.• The sense in booking refundable hotels which can be cancelled if bans are still in place.• Using BA Holidays to book packages with low deposits.• How airlines are disallowing refunds and therefore losing customers.• The question of how airline and casino companies are treating their employees.• Air cabin staff and pilots: required workers in the crisis that should be remunerated well.Links Mentioned in Today’s Episode:The Blog/Website - Turning Left for Lessalso see: How to get a cash refund from BA without calling (new) Facebook Group - Turning left for less group - luxury travel for less"Champagne Travel on a Prosecco Budget" Turning Left for Less on Twitter @turningleftforTurning Left for Less on Facebook Turning Left for Less on Instagram ZorkCast FaceBook Group- JOIN TODAY! (Continue and Start the Conversation)TravelZorkZorkCast on Twitter @TravelZorkZorkCast on

Welcome back to ZorkCast for this super busy and also super crazy 2020! Hopefully, in these uncertain times, we can all find some comfort in our lives. Today on the show, we are privileged to welcome back Gilbert of God Save the Points as our guest. We want to also congratulate Gilbert on the birth of his new frequent flyer, Olive! With the development of the COVID-19 events, there have been a lot of changes in the travel industry and brands are having to take new approaches to their respective business. In today’s episode, we cover some of the observations we’ve had so far, Gilbert’s latest article, the concept of gamification, and what strategies airlines and hotel brands should be implementing in these strange times to keep travel loyalty relevant and compelling. Key Points From This Episode:• The strategies airlines should employ rather than trying to side-step refunds.• The trust factor: How customer loyalty can mitigate price changes.• Understanding the concept of gamification for offers or bonuses.• How it feels having a child as a travel blogger, in a world with no travel.• What we’ve been doing with our days during this time of isolation and no travel.• Question: What would it take to make you book an airline ticket today?• Why using points is a great way to book for future travel without much risk.Links Mentioned in Today’s Episode:God Save The Points Be sure to read:GREAT MOVE: AER LINGUS OFFERING VOUCHER + 10% FOR FLIGHTS…VIRGIN ATLANTIC INCENTIVIZING VOUCHERS WITH UPGRADES, MILES AND MORE…GSTP on TwitterGSTP on InstaZorkCast FaceBook Group- JOIN TODAY! (Continue and Start the Conversation)TravelZorkZorkCast on TwitterZorkCast on Instagram© 2020 ZorkCast © 2020 TravelZork

We're living in a drastically different world than we were just a week ago. This episode features Seth Miller from PaxEx.Aero with an update on the current state of the travel industry and Summer Hull from The Points Guy talking about how to plan in the midst of the unknown.Stay Safe & Be Well!LinksSeth's SpreadsheetShould you really book that incredible travel deal right now?

Flight 106. The 2020 Virus Crash, the world is shutting down, no one is flying — this could become the biggest downturn ever in aviation history and perhaps the biggest global recession since World War II (we certainly do not hope so, we all need to beat this damn Covid-19!). Our thoughts are with all the people in the wider travel industry. Tons of airlines are now at risk around the globe, with bankruptcies and bailouts a certainty, following absolutely massive drops in demand, insane border closures (those are accelerating, and it's only the start), routes suspensions at an unprecedented scale, forced quarantines, fear and uncertainty. But hey, come on, we have good upbeat stories for you (airline bunk beds are a thing!), flight reviews (that turbulent landing!), and, as always, a good banter. Cheer up, keep healthy — we will get through this.

Welcome to Episode 071 of the #PaxEx podcast, which tracks how the airline passenger experience is evolving in a mobile, social, vocal world.

Flight 105. Everything you wanted to know (or not know) about the coronavirus (aka Covid19, Sars2, or World War Z) and its short-term effects on the world of air travel — from the hassles to the precaution to think about.Followed by the fan episode, with longtime listeners Elizabeth, Ed & Dan. Two out of three agree FRA is a disaster (not Elizabeth haha). The Heathrow volunteer program. The battle of the travel apps (and the bizarre TripIt strategy, and UX, as Dan knows very well!). Do you want to win a Dreamliner? Can the BA 350 fly really long routes? SWISS introduces an airline …scent (WTF). American Google translate (and we were hosted at Google, thank you Ed!!!). Ed has seen the future: a robot barista! Someone's been at Southend airport (Elizabeth!). Is there such a thing as too close a livery between airlines? Business premium (no that's not First!) on the Lufthansa 777X. Saving private FlyBe. Willie Walsh leaves IAG. And more avgeekery!

Flight 104. The cheese cubes and hummus episode, with Doug Zschoche, aka OfficerWayFinder: everything you ever wanted to know about why flyers love Delta so much. What it is to fly the KC-10, the flying gas station, and to play with flight simulators (the serious ones!) around the US. Who owns the window? Airbus goes 787 dimming, and pulls a book (too many scandals?). A 737 MAX update, from revelations, crazy quotes to management reshuffle (what will come first: the re-certification or BER actually opening?). The future of alliances (not disappearing, but there are other ways). KLM retires its 747 and Qatar goes train (buses will be the way to go in the US). Delta introduces Iron Man, a multi-view screen at DTW, some jet fuel over schools, and promises more flexibility. The A220 will get stretched (900? 1000??), though no single pilot planes are on the horizons. Paul chose the wrong lounge at MSP (yes, he actually did go!), thanks to Doug for letting him know. LISTEN AND SUBSCRIBE TO THE NEXT TRIP PODCAST (seriously, they release faster than we do). Also, this is our 5th anniversary, THANK YOU SO MUCH FOR BEING SO LOYAL ALL THOSE YEARS, EVERYONE. 

Flight 103. It's always fish, chicken, beef and lasagna, airplane food, airport food and more food: airline Christmas menus, First class samplings, FRA hunger games, fake meat, Air Yoshinoya. The healthiest US trays, the best global airline for your taste buds. The Bali pigs could lead to the next airline epidemic, its epicenter actually being US catering. From airline beers (yes) to jet lag powder drinks (nope). The lizards übermensch that took over the hidden bowels of Denver airport (and haunt United's lavatories).

On today's show, Ed chats with Seth Miller from PaxEx. Aero. While these two are known for their industry chat and knowledge, this week they are talking about what happens when you get sick on the road. Seth and his wife had planned a two month journey around the world, but when they got to India, plans changed. Tune in to hear all about Seth's adventure.Linkshttps://blog.wandr.me/tag/SAsiaTrek/

Flight 102. Paul reviews the BA Club Suite (no door was hurt in the making of this podcast). Alex and the secrets of meeting rockstars in flight (mark them down!). The A380 misunderstanding: it should live on (and don't listen to the French, they just strike anyway). United will decide your fate: dark side or light side of the Force (United also ghost Force'd Munoz). Food pan pan, coffee pan pan, but chocolate delight (edible cup though?). BLLegoland. Paul kneels down in front of Madrid e-gates (they don't work) whilst Alex believes it being a social experiment: it's truly mad MAD (and a new fortress by IAG). Boeing will soon sell a negative number of planes. Hong Kong airlines lives to see another day, Avatar airlines might never be born (low-cost 744s, really?). Tim Clark has had enough of beta-testing aircrafts. DFW innovates, a lot, but it's still not sexy (Alex's posh voice however...)

Welcome to Episode 070 of the show where we talk about how the airline passenger experience is evolving in a mobile, social, vocal world.

What do you think about the airlines’ new award system, shifting from fixed to variable? In this episode, we check in to hear what LVA Travel writer Mike Friedman has to say on the topic. LVA Travel "The Travel Game" (lva.travel) is the new Travel, Points and Miles section of Las Vegas Advisor launched this summer. For him, the change has been mostly positive, and he explains why availability and choice in this regard weigh heavier than pricing. Mike also talks about the advantages of a slower economy and a downturn in the travel season, pointing out the fantastic promotions that hotels offer during these periods. How you spend your miles and points is your business, but tune in to hear how to get the absolute best out of them! Key Points From This Episode:• Why Mike finds the “slowdown” in the economy and travel exciting. • The return of a particularly favorite hotel promotion in 2019. • How Hyatt, Hilton, and Marriott fared in terms of these promotions. • The airlines shifting from fixed award charts to variable award charts. • Why this new award structure is advantageous. • How the increasingly sophisticated airline revenue management systems changed the game. • The importance of understanding what your miles are worth and using them strategically. • The benefits of being flexible with the day and dates you travel on. Links Mentioned in Today’s Episode:Las Vegas Advisor Travel Join the LVA Travel Facebook GroupLVA Travel on TwitterTravel News and Bits from LVA Travel - THIS WEEK IN THE WORLD OF TRAVELCREDIT CARD BONUS – TWO BIG DEALS – UP TO $1000 BONUS (OR MORE, WITH OUR “SOUTHWEST LOOPHOLE”)LVA Travel - GUIDE TO POINTS AND MILES: Just the BASICSZorkCast FaceBook Group- JOIN TODAY! (Continue and Start the Conversation)TravelZorkZorkCast on TwitterZorkCast on InstaDISCLAIMER: SOME LINKS TO MEMBERSHIP PROGRAMS, CREDIT CARDS AND OTHER PRODUCTS AND SERVICES ON THIS WILL EARN AN AFFILIATE COMMISSION. OPINIONS EXPRESSED HERE ARE THE AUTHOR’S ALONE AND HAVE NOT BEEN REVIEWED, APPROVED, OR OTHERWISE ENDORSED BY THE SERVICE PROVIDER, MERCHANT OR CREDIT CARD ISSUER.© 2019 ZorkCast © 2019 TravelZork

Today on the show John Morris from Wheelchair Travel joins Michael to talk about their recent trip to the Caesars in Cairo – inside the luxurious Four Seasons. After convincing John to play punto banco aka baccarat for the first time, it turned out to be an entirely new experience for Michael too! What they learned was that all baccarat is not created equal as the rules for this game are somewhat different from the version they know in the United States. Both give their opinions about tie bets and following or betting against the streaks. They also talk about the intimate atmosphere of the casino and the bonus convenience of the US dollar currency, and then share some more inside info about the food, drinks, ventilation and even the quality of the ice – another fun episode not to be missed!Key Points From This Episode:• Why US citizens will feel right at home in casinos in Cairo.• The games and atmosphere you can expect at Caesars Cairo in the Four Seasons.• The different card and card status program of the Caesars casinos in Egypt.• More about playing baccarat at this location, including maximum and minimum bets.• The odd betting levels and crazy side bets for blackjack.• Pulling John into a game of baccarat and expecting a typical squeeze game.• How the baccarat rules in Egypt are different.• John’s experience of baccarat in Cairo as a first-time player.• The high taxes on hard liquor, the smoking facilities and the excellent ventilation.• Why it is advisable to stick to betting only the banker and player.• Thoughts on steering clear of the tie bet and the minimum bet in this scenario.• Following the streaks versus betting against the streaks in baccarat.• The convenience of a low credit card conversion rate of 1.1%.WheelchairTravel "Open Your World"John Morris on FacebookJohn Morris on Twitter @WCTravelOrgCaesars Casino at the Four Seasons Hotel CairoFirst ResidenceCaesars CairoVia Wizard of Odds, the version of baccarat called Nepal Baccarat.Encore Boston HarborZorkCast FaceBook Group- JOIN TODAY! (Continue and Start the Conversation)TravelZorkZorkCast on TwitterZorkCast on Insta© 2019 ZorkCast © 2019 TravelZork

Nik Loukas from InflightFeed.com joins RGN deputy editor John Walton for a wide-ranging conversation about onboard catering and how airlines of all kinds keep us fed and watered on the aircraft. What’s new in the world of plane food? What are low-cost airlines focussing on, and how are they doing? Which are the ones to watch…and which are the ones to watch out for? How do the airlines doing a great job with onboard grub do it? What are some of the best meals that Nik and John have enjoyed, and what were some of the shockers? How is the trend of bigger main meals — and smaller side dishes — on full services carriers going? How important is the environmental movement in reducing waste and being more thoughtful about the impact of #PaxEx on the planet? 

Today John Morris of Wheelchair Travel joins Michael on the show to talk all things about their recent trip to Cairo! John connects with Michael from Dubai in the middle of a whirlwind trip, after just having visited his hundredth airport with a wheelchair! After some small talk about dry airlines, favourite airplanes and the meaning of, “just a minute,” we get into the thick of their Cairo experience. Michael shares a visa story first, and then we hear about the pair’s first night in Egypt with a bottle of Woodford Reserve. They share stories about their trip to the pyramids on a horse-drawn carriage during Ramadan and a death-defying race to the Egypt Museum. John comments on accessibility, which did present some problems (including nearly getting them killed!) However, the two agree that Cairo is safe overall and worth the visit. There is also some side chat about Hilton Diamond Status. Tune in to hear why you need to visit Cairo.WheelchairTravel "Open Your World"John Morris on FacebookJohn Morris on Twitter @WCTravelOrgEgyptAirMarriott Mena House CairoRamses HiltonWoodford Reserve ZorkCast FaceBook Group- JOIN TODAY! (Continue and Start the Conversation)TravelZorkZorkCast on TwitterZorkCast on InstaDISCLAIMER: SOME LINKS TO MEMBERSHIP PROGRAMS, CREDIT CARDS AND OTHER PRODUCTS AND SERVICES ON THIS WILL EARN AN AFFILIATE COMMISSION. OPINIONS EXPRESSED HERE ARE THE AUTHOR’S ALONE AND HAVE NOT BEEN REVIEWED, APPROVED, OR OTHERWISE ENDORSED BY THE SERVICE PROVIDER, MERCHANT OR CREDIT CARD ISSUER.© 2019 ZorkCast © 2019 TravelZork

Today we are getting into a bit of a touchy subject – using points and benefits ethically. The episode is inspired by a blog post. There is a perception for a minority of folks that it is all right to abuse the system since we, the consumers, are frequently exploited by these big corporations. But what happens when more and more people misuse benefits? What does this mean for the future of the industry and the next traveller’s experience? Joining us to talk about the issue is Gilbert Ott who wrote about this topic on God Save The Points. We have a conversation about the diverse feedback his opinion invited. We also talk manufactured spending, lounge access, the customization of benefits and bag (“brag”) tags. Join us for all of this and more!Key Points From This Episode:• How the misuse of the greedy puts the future of a “hobby” or interest at risk.• Potentially "robbing" other travellers of enjoyable experiences by abusing the system.• The potential problems with manufactured spending to ramp up travel points.• A common justification for people who misuse these programs.• The need for programs to allow for customisation so that customers can choose benefits.• Optimisation gone wild and not compromising where you want to go just for the benefits.• The perks of having a dishevelled look when flying first class!Links Mentioned in Today’s Episode:God Save The Points Read this ==> ARE TOO MANY TRAVELERS BREAKING ETHICAL LOYALTY PERK BOUNDARIES?GSTP on Twitter GSTP on InstaJames FrancoZorkCast FaceBook Group- JOIN TODAY! (Continue and Start the Conversation)TravelZorkZorkCast on TwitterZorkCast on Insta© 2019 ZorkCast © 2019 TravelZork

On today’s episode of ZorkCast, we have a ton of fun with guests Han and Eric Rosenthal. We put Las Vegas and Macau side by side, comparing these two casino destinations and giving you insightful perspectives on the pros and cons of both. While Macau might be a long flight for a lot of people, the Asian hospitality and the excellent casino experience make this the number one gambling spot for many. But then there is the popular point of view that you will find the high energy buzz of Vegas nowhere else in the world. The great value for American citizens also cannot be compared to what you’ll get for your dollar at its Asian counterpart. The conversation also includes talk about factors outside of the resorts. In addition, we look at cities and countries around these two hotspots that may add value to a trip.Tune in to hear more about these destinations, the best casinos and the kind of ice buckets you can expect to find!Key Points From This Episode:• Han’s provocative tweet about Macau being better than Las Vegas.• The top reasons why Han’s claim may indeed be accurate.• Enjoying the exploration element and jumping from one property to the next in Vegas.• Getting both the casino experience and the great hospitality in Macau.• The different kinds of casino vibes that the two places offer.• Michael’s fantastic experience of a trip ‘around the world’ in less than five days.• A point of view that Macau offers less excitement and energy.• Playing baccarat and being accepted by the Chinese around the table!• Differentiating between the different kinds of baccarat and how Asians tend to approach it.• Questioning whether Macau is really worth the effort it takes to get there.• Keeping in mind the distance from the airports to the casino hotels in both cities.• The advantage of Macau’s proximity to other travel-worthy places.• Why many people are still going to Vegas and the incredible value for Americans.• The value you can expect to get for your gambling dollar in Macau.• Mohegan Sun in Connecticut: A table lover’s ideal casino.• Why cluster casinos like Vegas and Macau will remain more popular than a standalone.• A funny story about a plastic ice bucket at Bally’s Atlantic City Hotel.Links Mentioned in Today’s Episode:Han on TwitterEric Rosenthal on TwitterAlso, you can find Eric Rosenthal on The Bettor LifeWSJ (paywall) article: Macau, Asia’s Vegas, Can’t Beat the Real McCoy for Fun World’s top gambling hub wants to be more like the Strip by getting tourists to spend bigger on entertainmentChasing Macau | Part 1 | Someone Is Opening A New Joint – Wynn Palace CotaiEmbrace ALL Gamblers | Why #Vegas Casino #Loyalty is BrokenMohegan Sun Encore Boston HarborZorkCast FaceBook Group- JOIN TODAY! (Continue and Start the Conversation)TravelZorkZorkCast on TwitterZorkCast on Insta© 2019 ZorkCast © 2019 TravelZork

bou·gie | ˈbü-ˌzhēToday on the show we welcome the brains behind Bougie Miles, Bethany Walsh! She is here to fill us in on her new project, her niche in the travel market and her favorite things in travel and beyond. We discuss what ‘bougie’ means to Bethany, how spending money instead of miles can sometimes pay off, and how Bethany values her different loyalty points. We also discuss upgrades on Avios and endless ways to get the most for your travel bucks. For all this and then some, join us today on ZorkCast!Key Points From This Episode:• Bethany’s definition of bougie and what it means in terms of travel.• The angle that Bethany is trying to promote; things do not have to be free.• Using money smartly and paying for things when necessary, to gain more rewards.• Figuring out the miles and dollars costs and considering surcharges.• Converting points to a monetary value to keep track of their worth.• Different ways to skin a cat; upgrading across the different airlines using Avios.• Open-ended return tickets and making the most of your traveling time.Links Mentioned in Today’s Episode:Bougie MilesBougie on Twitter Some Insta BougieZorkCast FaceBook Group- JOIN TODAY! (Continue and Start the Conversation)TravelZorkZorkCast on TwitterZorkCast on Instagram© 2019 ZorkCast © 2019 TravelZork

Welcome back to a brand new episode of ZorkCast! Today on the show we welcome Mike Friedman, my partner in crime at LVA Travel ("The Travel Game"). LVA Travel (lva.travel) is the new Travel, Points and Miles section of Las Vegas Advisor launched this summer. Whether you are new to the world of travel points or have been tracking your miles for years, we have tips and tricks to help you get farther for less, whether that’s Las Vegas or anywhere else in the world. In today’s episode, we share more about LVA Travel, where to start when collecting travel points, and the different schemes that exist. For an insightful conversation and some incredible tips for those who are new to the award travel game, don’t miss out on today’s episode!Key Points From This Episode:• How to respond to a negative outlook about award travel and points.• The hybrid concept of gaining points through shopping and credit cards, not travel.• Where to start when diving into the world of collecting points.• The advantages and disadvantages of award travel credit cards.• Three tips for getting started: take it slow, sign up fo everything, never shop without getting anything back.Links Mentioned in Today’s Episode:Las Vegas Advisor Travel Join the LVA Travel Facebook GroupLVA Travel on TwitterTravel News and Bits from LVA Travel - THIS WEEK IN THE WORLD OF TRAVELCREDIT CARD BONUS – TWO BIG DEALS – UP TO $1000 BONUS (OR MORE, WITH OUR “SOUTHWEST LOOPHOLE”)LVA Travel - GUIDE TO POINTS AND MILES: Just the BASICSZorkCast FaceBook Group- JOIN TODAY! (Continue and Start the Conversation)TravelZorkZorkCast on TwitterZorkCast on InstagramDISCLAIMER: SOME LINKS TO MEMBERSHIP PROGRAMS, CREDIT CARDS AND OTHER PRODUCTS AND SERVICES ON THIS WILL EARN AN AFFILIATE COMMISSION. OPINIONS EXPRESSED HERE ARE THE AUTHOR’S ALONE AND HAVE NOT BEEN REVIEWED, APPROVED, OR OTHERWISE ENDORSED BY THE SERVICE PROVIDER, MERCHANT OR CREDIT CARD ISSUER.© 2019 ZorkCast © 2019 TravelZork

Flight 099. Airways, the board game & softball, an avgeek game. Food galore, from the AirMos burger manual to the LHR AA chorizo hot dog, to the not-really-parisian Admirals baguette. UA Polaris confusion and AA absent service (ok, more like hit-and-miss): Paul and Alex compare their US travels (there's also AeroMexico, JetBlue, and Paul flies the longest possible AA route with a pajama). From windows shades (down) to wearing shades at facial boarding (and we debate facial recognition at airports around the world and how we feel about it all). Is the US mobile passport worth it? How to spot you're in a 757: the fierce take off, and interior pieces falling off. Paul has his best flight since we started recording, on Qatar in a Q Suite, and then gets baffled by an epic customer service delight in Doha. What would you do with 28 million, buy the Japanese Air Force One 747 of fly the new ANA seats (with a MASSIVE HUGE SCREEN) continuously for the rest of your life? Stockholm ARN secrets: the underground lake that warms and cools the airport, and the transfer trick between T5 and T2. Betsy is back in a very cool beer can.

Flight 098. Shinkansen Gran Class, Four Seasons Mexico and Popeye Chicken sandwich, are we still an aviation podcast? The Eagle's Nest at LAX. Aer Pluto Lingus. SFO goes stupid with plastic. The 777x decompressed explosively. The 737 MAX is still wingless. Alex gets BA at the top of their game for an almost-diverted flight. NRT gets e-gates and Tokyo will get aircrafts over it (point your finger at HND). Qatar insists on business buses. Norwegian could get WOWd. WOW is reborn by the way of a Le Carre enigma. Paul finally flies AA, loves the B&O headphones. ANA goes BONX (and Alex goes ANA). Delevingne coffee at Heathrow. AA illogical re-re-refits. We meet listeners, thank you so much everyone (and for your patience!). Extraordinary times in Hong Kong, at HKG and for Cathay. Is Detroit DTW our #1 US airport? A magnificent Livermore Fest.