Podcasts about passenger experience

On episode 94, Micah and Brian talk about Brian's media review flight on Aero from the Van Nuys, CA airport to Cabo San Lucas, Mexico.   But first, we hear from Listener Mike who tells us his tips on having a second wallet when he travels and what cards, including duplicates, he packs with him. Sadly, there was no question from Listener Lu this episode.  For the main segment, Brian and Micah talk about the incredible flight he was able to experience on Aero.  Yes, the flight was provided free of charge to Brian.  However, this does not stop him from expressing his views on the flight and service.  As he will say… it's all about the Passenger Experience. In addition to reviewing the flight, Brian was also able to interview Liz Mazzei, Head of Marketing, and Mikael Pelet, Chief Operating Officer at Aero. The opening and closing music is provided by the Madalitso Youth Choir as they sing their Welcome song and their Good By song, recorded at the lobby of The Royal Livingston Hotel in Zambia. And if you would like to hear them sing live, get in touch with us at Brian@TheJourneyIsTheReward.ORG to learn about the group trip we are planning in late September or October, 2025. We hope you enjoy the show!

In this episode of Aviadev Insight Africa, recorded live in Johannesburg, South Africa, we explore the digital transformation in African airports. We discuss the investment in African airport digitalization post-covid and the importance of stakeholder collaboration. Connect with Adonis on LinkedIn Listen to episode 240 here Visit SITA's website Chapters: 00:15 Introducing Adonis Succar and Digitalization 01:40 Momentum of Digitalization in African Airports 04:27 Investment and Challenges in African Airports 07:18 Visa Digitalization and Passenger Experience 12:29 Future of Seamless Intermodal Travel 15:14 Planning for Technological Advancements 17:50 Conclusion and Final Thoughts

Turbulence has hit the headlines again after eight passengers were taken to hospital following a flight from Doha to Dublin.Emma Rose, Conor and Malcom were on that flight and joined Andrea to discuss their experience and what exactly happened.

Die Lufthansa-Gruppe ist bekannt für ihre Multi-Hub-Strategie, was für den Konzern bzw. die Operation eine gewisse Redundanz bedeutet. Nichtsdestotrotz ist der Standard der verschiedenen Hubs (FRA, MUC, ZRH, VIE, BRU) unterschiedlich und durch den Einsatz von diversen unterschiedlichen Airlines die im Wet-Lease die Zubringer bedienen schwankt hier das Niveau der Passenger-Experience. Unsere Erfahrungen zu diesem Thema hört ihr in der dritten Folge unseres Podcasts.

Liz Dwernychuk is responsible for ensuring an exceptional passenger experience for travelers at Edmonton International Airport (YEG). In recent years, YEG has evolved - in its concessions program and overall design - to a venue that is reflective of its region. It's an airport willing to pilot new ideas and seek non-traditional solutions. And, from an Indigenous Interpretive and Retail Center featuring educational exhibits and authentic art items for sale, to permanent art installations and a diverse selection of food and retail options, the airport reflects an industry-wide evolution toward making sure travelers have a unique experience with their needs met along the way.

For this special Digital Day edition of The Interview, Express spoke to Hannah Gleave and Aaron Gavey from Ports of Jersey.Find out more on www.bailiwickexpress.com. ★ Support this podcast ★

The Southwest Florida International Airport has been making significant advancements to meet the growing demands of air travel. In 2022, the airport completed the building of a new air traffic control tower and is currently undergoing a terminal expansion initiative set to transform the airport's passenger experience. Lee County Port Authority and Southwest Florida International Airport Deputy Executive Director for Development Emily Underhill joins Editor Christina Marsh to talk about these projects.

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In this episode, we talk to André Stein, Chief Strategy Officer at Eve Air Mobility, a subsidiary of the Brazilian aircraft manufacturer Embraer. Stein talks about the transformative potential of electric vertical takeoff and landing (eVTOL) aircraft in urban mobility. He explains how Eve is emphasising the passenger experience, striving to cater to a wide demographic, including the elderly, visually impaired, wheelchair users, and addressing concerns like motion sickness. We'll also learn about how Eve leverages the capabilities of its parent company, Embraer, benefitting from its established aviation experience and infrastructure. Furthermore, Stein stresses Eve's dedication to sustainability – extending from aircraft design to operations, engaging with energy providers for green solutions and collaborating with global entities to achieve broader sustainability targets.If you LOVED this episode, you'll also love the conversations we had with two other stalwarts in the eVTOL space – Adam Goldstein, CEO and Founder at Archer Aviation and Bonny Simi, Head of Air Operations and People and Joby Aviation. Learn more about their visions for the future of urban air mobility here and here.Learn more about the innovators who are navigating the industry's challenges to make sustainable aviation a reality, in our new book ‘Sustainability in the Air”. Click here to learn more.Feel free to reach out via email to podcast@simpliflying.com. For more content on sustainable aviation, visit our website green.simpliflying.com and join the movement. It's about time.Links & More:eVTOL - Eve Embraer-XUnited Airlines invests $15M in Eve, signs purchase sgreement for pp to 400 eVTOLs - Avionics International  Eve is collaborating with MIT to make data-driven decisions to build the urban air mobility market - Eve Air MobilityBLADE and Eve announce strategic partnership to expand Urban Air Mobility ecosystem in India - Eve Air Mobility Why eVTOLS will change the way we live, travel and spend time - SimpliFlying Joby wants to alleviate the pain and frustration of getting from home to your airline seat - SimpliFlying 

Airport Business Editor Christina Marsh is joined by Airport Business Editorial Director Joe Petrie to discuss the 2023 Passenger Experience Survey Report. Tune in to learn more about the strengths and weaknesses airport leaders see in their facilities to ensure travelers are having the best experience within their terminal and choosing the airport for future travel as well. 

Our guest this episode is Devin Liddell, principal futurist at Teague. Devin works with clients like Boeing, Ford, Intel, Nike and Toyota - to design preferred futures in sectors like aviation, automotive, smart cities, personal mobility, space travel and more. We asked him specifically about commercial aviation and why the passenger experience seems to have got worse over the years. We also asked him about the perils of predicting the future.

On today's episode we'll dive into the world of luxury family travel with my guest Carmen Sognonvi. Carmen is a renowned travel influencer and the founder of Top Flight Family who travels the world with her husband and 2 children. With over a million followers on social media, they captivate audiences worldwide sharing their expertise and insights online and in popular publications like Travel + Leisure, Conde Nast Traveller, The Washington Post, and many more. Through her content, Carmen shares valuable tips on how parents can save time, reduce hassle, and maximize comfort when traveling with kids. Today she will share the highlights of travelling with her children and provide us with some insights into the contrasting cabin environments that merely tolerate kids versus those that wholeheartedly welcome them.    We'll also delve into the inconsistencies in offerings of kids' amenities kits by airlines, shedding light on the need for an extensive inflight entertainment selection. Carmen will enlighten us on the airlines leading the way in this area and discuss the specific features of seatback inflight entertainment that truly enhance the overall travel experience. Sharing her thoughts on the strengths of the airline industry and emphasizing the significance of design and aesthetics, we also discuss how expressing cultural identity in the onboard product can elevate the entire travel experience. We'll also talk about the differences between all-Business Class airlines such as La Compagnie and some of the world's leading full-service airlines with mixed cabins.    Above all, Carmen is a living testament that having kids shouldn't hinder your ability to travel. She firmly believes that even if your children may not remember every moment, you will cherish those memories forever. So, let's dive into this captivating conversation with Carmen Sognonvi. Let's go!www.onyourflighttoday.comhttps://www.linkedin.com/company/onyourflighttodayhttps://www.youtube.com/@onyourflighttodayhttps://twitter.com/YourFlightToday

In Episode 02 of Beyond Entertainment Andy Masson sits down with Dave Lincoln, President & CEO of Lincoln Technology Solutions and self-described display snob who's passionate about making the best displays in the world. Together they dive into the history of screen technology for in-flight entertainment, the best display tech for a variety of applications, and what companies like Apple and Samsung are working on next. Beyond Entertainment is a podcast from Panasonic Avionics Corporation that explores the future of in-flight entertainment and connectivity. We'll review industry and passenger trends, dive deep into research, explore future technologies, and more in this seasonal series. Host Andrew Masson is our VP of Product Management. He'll sit down at Panasonic Avionics Corporation Headquarters with airline executives, technology leaders, research partners, and the occasional Panasonic Avionics subject matter experts for 15-30 minute deep dives.  Join us as we explore the passenger experience, Beyond Entertainment.

Welcome to Beyond Entertainment, a new podcast series from Panasonic Avionics where host Andy Masson sits down with airline executives, technology leaders, research partners, and the occasional Panasonic Avionics subject matter expert to take a deep dive on the future of passenger experiences. In our inaugural episode Andy chats with Edward (Ed) Dryden, President of Interiors at Collins Aerospace, about the importance of emotion and personalization in the cabin. They also discuss how long-range narrowbody aircraft are pushing the industry to innovate and what the interiors manufacturer is working on next.

In our episode today, I am joined by Neale Faulkner, Regional Vice President at Inmarsat Aviation based in the Middle East. Neale and I will deep dive into the Inmarsat Passenger Experience Survey 2022 and discuss the results and findings.In the age of constant connectivity, staying connected even at 30,000 feet has become a top priority for modern-day travelers. Whether it's business professionals needing to stay in touch with their work, or leisure travelers wanting to share their experiences on social media or stream their favorite movies, inflight Wi-Fi has become a game-changer.In the recently released Inmarsat Passenger Experience Survey 2022, they surveyed 11,000 passengers across the globe to understand passengers' expectations and how these have evolved over the past five years. Their findings indicate that passenger desires and beliefs have changed. Some of the topics we'll explore include the drivers of passenger behavior and how this informs the IFE & C strategy for airlines and suppliers, the desire for more transparency from passengers regarding the speed and reliability of the Wi-Fi connection, the tradeoffs for free Wi-Fi and the new battleground between suppliers, Quality Of Experience (QOE) which measures and reports on the connectivity experience at the passenger device level. This is an area that is seeing increased activity, with alliances and various solutions now coming to the market.In conclusion, Neale will provide us with some insider tips on what to see and do in Dubai and the UAE from a local's perspective with some of his recommendations not being typically found on a tourist map. Additionally, I asked him about a recent passenger experience that wowed and he will share with us his recent experience flying with Wizz Air, a Hungarian ultra-low-cost carrier that exceeded his expectations. Let's go!Transcript will be available in 12 hours. www.onyourflighttoday.comhttps://www.linkedin.com/company/onyourflighttodayhttps://www.youtube.com/@onyourflighttodayhttps://twitter.com/YourFlightToday

This episode was recorded on the sidelines of the ACI Africa event which took place in Kigali, Rwanda between 28th February and 2nd March 2023. I am joined by Adonis Succar is the Director of Business Development for MEA at SITA. SITA is the world's leading specialist in air transport communications and information technology and has many customers on the African continent.  In the podcast, we discuss: Passenger preferences.  Are we all looking for a more contactless, digitally enabled journey?  How can an airport deliver innovation and contactless solutions without huge costs?  What are the tangible benefits to digitizing? How do smaller airports future-proof themselves?  How do we plan for and cater for the increased proportion of older travellers? What opportunities and challenges does this offer?   Finally, what does the journey of the future look like? How far are we away from not needing our physical passports in order to travel?  Download the IT insights report here Connect with Adonis here If you enjoyed this podcast, please subscribe so you never miss another episode, share it with someone you think will benefit from listening and we look forward to seeing you for the next episode soon.

Alex Giannikoulis, founder of Ivee, joins the show with Scott Kitun. Ivee is a "mobility as a service (MaaS)" platform that adds a suite of apps and experiences that elevate your time as a passenger in commute. The Ivee dashboard connects your phone to a 10" tablet in the backseat to access services like Netflix, Spotify, Calm as well as physical experiences like surround sound and in-chair massage functionality. Alex and Scott go into the state of the auto industry, improving the in-car experience and why Tesla  - despite its flaws - raised the bar by changing customer expectations. Ivee is currently raising on a CF round on Republic. 

With increased operational costs, airlines are laser-focused on delivering efficiencies, whilst also improving the passenger experience and opportunities to generate ancillary revenues.  In this episode recorded on location in Magical Kenya during the AFRAA Stakeholder Convention, I was joined by Francois Chazelle, VP, Commercial Middle East, and Africa at SITA for aircraft. In this episode, we discuss:

Our crew today: Dr. Steph, Captains Nick and Jeff, Nick Camacho, and Producer Liz Pyper. Join us for the latest in aviation news and your feedback. Photo Credit: Nick Anderson [00:03:23] NEWS [00:03:41] UPDATE - Crash: China Eastern B738 near Guangzhou on Mar 21st 2022, Lost Altitude and Impacted Terrain [00:09:51] Old, Weak Landing Gear Springs Led to a B-2's $10M Skid off the Runway [00:24:41] A Decarbonized Future for Flight [00:40:30] American Stopped With Loaded Gun in His Hand Luggage at Sydney Airport Trying to Board U.S.-Bound Flight [00:44:14] British Airways Sued By its Own Pilots Over Injuries They Say Were Sustained By Looking at a Security Camera [00:52:47] GETTING TO KNOW US [01:51:00] COFFEE FUND [01:53:25] PLANE TALES - Don't Upset the Jet 1 [02:17:23] FEEDBACK [02:17:39] Richard - You Can Always Go Around… Six Times [02:32:38] Ben - SpotLAX2022 [02:37:01] Ivor Game - with "From a Plane" for British Airwaves In flight Entertainment Consideration [02:43:12] Phil - CRJ 200 Passenger Experience [02:52:10] Larry - Cowboy Headset VIDEO Don't see the video? Click this to watch it on YouTube! ABOUT RADIO ROGER “Radio Roger” Stern has been a TV and Radio reporter since he was a teenager. He's won an Emmy award for his coverage in the New York City Market. Currently you can hear his reporting in New York on radio station 1010 WINS, the number one all-news station in the nation. Nationally you can hear him anchor newscasts on the Fox News Radio Network and on Fox's Headlines 24-7 service on Sirius XM Radio. In addition Roger is a proud member of and contributor to the APG community. Give us your review in iTunes! I'm "airlinepilotguy" on Facebook, and "airlinepilotguy" on Twitter. feedback@airlinepilotguy.com airlinepilotguy.com "Appify" the Airline Pilot Guy website (http://airlinepilotguy.com) on your phone or tablet! ATC audio from http://LiveATC.net Intro/outro Music, Coffee Fund theme music by Geoff Smith thegeoffsmith.com Dr. Steph's intro music by Nevil Bounds Capt Nick's intro music by Kevin from Norway (aka Kevski) Doh De Oh by Kevin MacLeod is licensed under a Creative Commons Attribution license (https://creativecommons.org/licenses/by/4.0/) Source: http://incompetech.com/music/royalty-free/index.html?isrc=USUAN1100255 Artist: http://incompetech.com/ Copyright © AirlinePilotGuy 2022, All Rights Reserved Airline Pilot Guy Show by Jeff Nielsen is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License

In this episode Dave Hatfield and Simon Rodgers talk about the work they are doing to improve the lot of passengers. A pilot project to deliver and respond to real-time data about the environmental conditions inside train carriages. Ultimately, they want to predict issues up to 24 hours before they happen and take remedial action to prevent or minimise them.01:31 About Simon and the work his company does with technology.02:14 About Dave and his railway career.02:49 The Internet of Things and what it can do to improve passenger experience.04:06 How the Internet of Things could improve train services.05:27 How in-carriage data is being transmitted and used 24 hours a day, and how it will be used to forecast issues 24 to 48 hours ahead of them happening.07:29 The benefits for Grand Central Railway—pre-emptive maintenance and fewer trains unexpectedly out of service.08:11 What can be measured, used, and deliver better operations and cost savings.Resources related to this episode:LTE-M, or LTE Cat M1, is a wide area network that uses radio technology for communication.  https://en.wikipedia.org/wiki/LTE-M What is LTE-M? a blog by Link Labs https://www.link-labs.com/blog/what-is-lte-m LTE-M connectivity optimized for IoT: from Thales. https://www.thalesgroup.com/en/markets/digital-identity-and-security/iot/resources/innovation-technology/lte-m 

What makes a perfect train journey? Contactless ticketing? Better seats? Great internet access? The passenger experience is central to every modern railway's success, and improving it is one of the key questions governing the train designs of the future. So how do we do this, both for work and leisure, while also improving accessibility and sustainability?In the fourth episode of “Moving beyond”, our host Sally Eaves is joined by Tom Kutscher, Siemens Mobility Vice President of Sales and Bids for High Speed and Intercity Trains, and Christiane Bausback, N+P Industrial Design Managing Director and Head of Design, to share the strategies helping to shape the passenger experience of the future. Follow all participants on LinkedIn: Prof. Sally Eaves: https://www.linkedin.com/in/sally-eaves/ Christiane Bausback: https://www.linkedin.com/in/christiane-bausback-84b735a/ Tom Kutscher: https://www.linkedin.com/in/tom-kutscher/ Want to know more about our podcast? Visit https://www.mobility.siemens.com/global/en/insights/mobility-podcast.html or follow Siemens Mobility on Twitter, LinkedIn, Facebook or Instagram Enjoyed our podcast? Leave a comment and a rating at Apple Podcast. Or if you have any questions, please contact us via E-Mail at podcast.mobility@siemens.com.

This episode features an interview with Dr. Rachelle Ornan, Director of Cabin Research and Passenger Experience at Boeing.  In this episode, Rachelle talks about the advent of space tourism, the pent up demand in leisure flight, and how passengers expect life in the air to be as connected as life on the ground.Quotes“Travel is the spice of life.  I'm working in an industry that enables connection to other people.  It's the best weapon against xenophobia while also stimulating the global economy.  That's something I can contribute to through my work."Time Stamps[0:03] Intro[2:36] From Human Factors to Aircraft Interior Design[6:20] Traveling Post Pandemic[8:25] The Data of Air and Spacecraft Design[10:51] How the Consumer Market Informs Design[12:56] Staying Connected in Flight[16:23] The Future of Air and Spacecraft Design[18:56] Accessible Design[22:52] Space Camp Dreams[26:04] The Next Frontier in Travel[33:39] Rachelle's Favorite Things About Industry[37:18] Quick DecisionsLinksBooks mentioned:A Life of Meaning, by James HollisThe Golden World, by Robert JohnsonYour Brain on Love, by Stanley TatkinConnect:Connect with Rachelle on LinkedInFollow Lauren on TwitterConnect with Lauren on LinkedInThanks to our friendsTruth Be Known is brought to you by Talend, a leader in data integration and data integrity, enabling every company to find clarity amidst the chaos. Talend Data Fabric brings together in a single platform all the necessary capabilities that ensure enterprise data is complete, clean, compliant, and readily available to everyone who needs it throughout the organization. Learn more at Talend.com.

On Episode 26 of RTM's Track Talk podcast, brought to you in collaboration with KeTech, our host Matt Roberts sits down with Martin Howard, Customer Service Officer at Chiltern Railways to discuss the work that they have been doing to improve the journey and experiences of their passengers in their stations and on their routes.

The airline industry is gradually emerging from a devastating hit as the world rebounds from the shut downs caused by COVID-19. On the path back to “normal,” digitization, innovation and sustainability are transforming the travel experience. Justin Erbacci, CEO, Los Angeles World Airports, is doing his part to revolutionize the airport experience through biometrics, food and beverage delivery to the gate, and FlyAway bus service at @LAXAirport - and that's just the beginning! Tune in to hear how Erbacci and his team are propelling LAX into the future and setting the tone in the industry. If you enjoy this episode, please leave a review and subscribe to SAE Tomorrow Today on your favorite podcast platform. Send ideas for future guests and topics to podcast@sae.org. Interested in staying updated on emerging news and trends that influence mobility? Have SAE SmartBrief delivered straight to your inbox. http://bit.ly/SAE_podcast Follow SAE on LinkedIn, Instagram, Facebook, Twitter and YouTube Follow host Grayson Brulte on LinkedIn, Twitter and Instagram   #SAETomorrowToday, #flyLAXairport

This episode features an interview with Dr. Rachelle Ornan, Director of Cabin Research and Passenger Experience and Associate Technical Fellow for Boeing Commercial Airplanes, specializing in the experience and design of commercial aircraft interiors.  Before planes, she worked on spacecraft as a Human Factors Engineer and Industrial Designer for NASA.  We talk with Rachelle about idealized design, balancing art and science, and what it takes to create a peaceful space to house the stress of travel.3 Takeaways:Customer experience includes elements that reach the end-user  on a subconscious or emotional level.Consider all potential users when designing a customer experience.Customers may have generational differences in what they expect from the experience.  Up-and-coming generations are often looking to be treated to an aspirational experience they don't get anywhere else.Key Quotes:“There is a transformation that happens when people feel part of something – when they actually feel moved by the experience. That's the kind of research that we invest in and those are the kinds of insights and design nuggets that come from a really deep-seated place, an emotional place, a human place. When we translate that into the built environment, you've got a lot of people nodding their heads and getting on board.”“I think that's kind of aspirational – to get treated experientially...being treated to a beautiful interior that's nice, clean, bright, well lit and people are smiling and happy to be going somewhere. I think that makes everybody feel good.”“I really believe that travel helps economies. It connects us to each other. It pulls people out of poverty...This is the big stuff that I think Boeing connects the world to.”Bio:Dr. Rachelle N. Ornan, is an Associate Technical Fellow for Boeing Commercial Airplanes specializing in the experience and design of commercial aircraft interiors. Her background includes lighting and concept interior development for the CST-100 Starliner capsule, visual perception research, space hotel concepts for NASA, feature willingness-to-pay, and a comprehensive ethnographic study of interiors. Currently, she directs passenger experience research and bridges communication between sales and marketing, engineering and airlines to ensure a commercially viable, preferred product which maximizes revenue. Rachelle holds a PhD in experimental psychology, and a master's in Industrial Design from North Carolina State University. She is a dog-mom, an avid skier, backpacker, competitive synchronized swimmer and currently pursuing her boat captain's license.Thank you to our friendsThis episode is brought to you by IBM. If you are responsible for Customer Experience, they've created a White Paper just for you. In the CX North Star Report, you can learn more about how to activate your CX vision. Download it here.

Listen to an inspiring and engaging conversation with Sara Luchian, the Head of Passenger Experience at Virgin Hyperloop, to learn what it was like to be one of the first two people to ride in a hyperloop pod during a successful test run. Host, Samantha Walravens, talks with Sara about an optimistic future for transportation that is fast, clean, convenient, and designed with passengers in mind. Sara shares how she applies both her psychology and business training to design next-generation transportation technology. Lehigh@NasdaqCenter is an exclusive academic in-residence collaboration between Lehigh University and the Nasdaq Entrepreneurial Center in San Francisco. Our theory of change is to accelerate student transformation and societal impact through inclusive entrepreneurial education, research, and thought leadership.

In this episode, co-hosts Max Flight and Mary Kirby consider whether the aviation industry is poised for a faster-than-expected recovery given the extraordinary pent-up demand for air travel. They discuss IATA’s latest survey, which suggests that people will fly once they receive the COVID-19 vaccine.But has the pandemic reset our passenger experience expectations?Next, Cathay Pacific’s decision to let first and business passengers remove their masks when sleeping in the lie-flat position has generated a mixed response from readers. Some reckon that it makes common sense, others see it as classist and unfair. Mary and Max explore both sides of the argument.Finally, aviation seems to be largely in agreement that, in a post-COVID world, its eco-credentials must improve. Myriad new ideas have been tabled to date including new turboprops, blended wing body aircraft, hybrid electric aircraft, plus new turbofans and synthetic fuel, not to mention exploratory studies into hydrogen-powered aircraft. A former executive for Pratt & Whitney, Max shares some insight into the challenges of going green, and some of his favorite ideas.

Intuition Robotics' technology enables the creation of relationships between humans and machines through cognitive AI. In this episode, Meir and Dor Skuler, CEO at Intuition Robotics break down proactive human and machine interaction, how this tech is used in both cars and digital companions, and how start-ups today should approach partnerships with OEMs.

PaxEx.aero founder Seth Miller joins us live from Philadelphia International Airport for an update on the passenger experience during this pandemic. The pandemic provides both opportunity and risk for airlines and their suppliers. With traffic light, now could the time to innovate, but with cash tight, do airlines and their suppliers have the wherewithal?

Join Nev, Matt, Carlos and Armando (via video) for this week's episode of the UK's favourite Aviation Podcast. We'll be talking with Britain's Youngest Pilot Jack Jenner-Hall. Nev has another Passenger Experience lined up for you and Armando chats with good friend John Jester about findings from the Atlas Air Flight 3591 crash investigation. If you haven't done so already, make sure you send in your feedback before next week to be in with a chance of winning the AMAZING £150 prize offered Andrew to spend on the PLANE RECLAIMERS web shop. Can't wait to find out all about the 'Aviation in your life'. Check out our website redesign that Matt and the team have worked on over the past few weeks. https://www.planetalkinguk.com Let us know what you think! Search social media for 'PlaneTalkingUK'Whatsapp Number - +44 757 22 491 66Email - podcast@planetalkinguk.com Website - www.planetalkinguk.com Here are the links to the stories we featured this week : COMMERCIAL BOEING TO END 747 PRODUCTION AND REVISES PRODUCTION RATES FOR OTHER MODELS https://www.flightglobal.com/airframers/boeing-slashes-output-delays-777x-to-2022-and-confirms-end-for-747/139534.article SMARTWINGS 737 CAPTAIN HID ENGINE FAILURE TO CONTINUE FLIGHT TO ORIGINAL DESTINATION https://www.flightglobal.com/safety/smartwings-737-captain-hid-engine-failure-to-continue-flight-to-prague/139486.article A GLIMPSE INTO POST PANDEMIC ECONOMY AND BUSINESS CLASS https://simpleflying.com/post-pandemic-business-class/ https://simpleflying.com/economy-class-zones/ FIRST B757 FLIGHT TO ST HELENA https://www.flightradar24.com/blog/titan-airways-757-visits-one-of-the-worlds-most-remote-and-difficult-airports/ BRITISH AIRWAYS ANNOUNCES THEY ARE TO CLOSE A318 ALL BUSINESS CLASS ROUTE https://onemileatatime.com/british-airways-retires-a318-ba1-flight/ VERY FIRST A330 TO BE RETIRED https://simpleflying.com/cathay-retires-worlds-first-airbus-a330/ MILITARY USAF INTERCEPT OF IRANIAN AIRLINER OVER SYRIA https://abcnews.go.com/Politics/us-confirms-fighter-jet-flew-close-iranian-jetliner/story?id=71955381 https://liveandletsfly.com/mahan-air-intercept/ AIR FORCE IS FINALLY AWARDING CONTRACTS TO PRIVATE AGGRESSOR FIRMS FOR ITS MASSIVE "RED AIR" ADVERSARY SUPPORT INITIATIVE https://www.thedrive.com/the-war-zone/35133/atacs-mirage-f1s-headed-to-holloman-and-luke-air-force-bases-after-aggressor-contract-win BRITAIN, SWEDEN, ITALY TO COLLABORATE ON COMBAT AIRCRAFT https://www.upi.com/Defense-News/2020/07/22/Britain-Sweden-Italy-to-collaborate-on-combat-aircraft/6041595436255/  

Jodie Bare started her new job as the Columbus Regional Airport Authority's chief innovation officer in early January. Her focus was simple: find ways to use technology to improve the passenger experience. Half a year later, the world looks very different – especially within a travel industry reeling from the impact of the coronavirus pandemic. But Bare is still focused on finding ways to improve the passenger experience, even as the world has changed. "The pandemic just shaped that vision a little bit differently," Bare said. Bare shared examples of the way that vision is evolving during a recent taping of our Women of Influence podcast. Check out the full episode to hear more about her work at the airport and her career.

How has the passenger experience changed during the pandemic? In no good way, says Seth Miller, founder and editor of PaxEx.aero. Although less-full flights mean more space, airlines are halting or limiting food service, keeping lounges closed, and changing the way IFE is delivered. These are all good and necessary measures, Miller notes, but the passenger experience as we knew it is changing.Understand more about the airline industry with Airline Weekly.  

Aligning the organisation around three key journeys and why passenger experience equals employee experience - Interview with Mattijs ten Brink of Transavia

Join Carlos, Nev, Armando and Matt for this week's episode. In today's programme we learn about the official announcement of Flybe's name change, there are some serious concerns about security with one of the low cost airline's flights and a Swiss carrier grounds their A220 fleet. In the military we talk about about Air-to-Air refuelling Booms, operational trials begin onboard HMS Queen Elizabeth and Boeing says the TX Trainer would make an ideal light fighter. Chris Griggs shares with us his recent experience aboard an A220 from Gatwick. Why not make your own Passenger Experience; who knows you may even find it on next week's show! Get in touch on email by using podcast@planetalkinguk.com, by WhatsApp on +447572249166 or by searching social media for 'PlaneTalkingUK'. Here are the links to the stories we featured this week : COMMERCIAL 1. https://www.bbc.co.uk/news/uk-england-50066255 2. https://www.thesun.co.uk/travel/10146044/ryanair-chaos-passengers-missed-flight-lisbon/ 3. https://time.com/5702642/qantas-20-hour-flight-sydney/ 4. https://eu.usatoday.com/story/travel/airline-news/2019/10/15/southwest-evacuates-flight-chicago-after-tires-blow-out/3983589002/ 5. https://www.avweb.com/recent-updates/business-military/swiss-airlines-grounds-a220-fleet/ 6. https://simpleflying.com/boeing-767x-which-airlines/ 7. https://simpleflying.com/united-airlines-california-jet/ 8. http://www.deeside.com/airbus-apprenticeship-programme-opens-for-new-applicants-2020/ 9. https://edition.cnn.com/travel/article/rolls-royce-boeing-747-testbed-seattle/index.html 10. https://www.manchestereveningnews.co.uk/news/uk-news/cat-hand-luggage-airport-security-17097336 11. https://www.flightglobal.com/news/articles/titan-picks-a330-200-to-replace-ageing-767-461537/ 12. https://www.mirror.co.uk/travel/news/worlds-cleanest-airline-cabins-announced-20576115 MILITARY 1. https://www.popularmechanics.com/military/aviation/a29271270/2018-marines-collision-report/ 2. https://combataircraft.keypublishing.com/2019/09/09/report-says-boeing-saab-t-x-trainer-would-make-an-ideal-light-fighter/ 3. http://www.airforcemag.com/Features/Pages/2019/October%202019/The-Royal-Air-Force-Adopts-the-RCO-Expects-Healthy-Competition-in-Future-Aircraft.aspx 4. https://www.dailymail.co.uk/news/article-7568983/F-35-Lightning-jets-HMS-Queen-Elizabeth-operational-trials.html

Welcome to Episode 069 of the #PaxEx Podcast, which tracks how the airline passenger experience is evolving in a mobile, social, vocal world.

Welcome to Episode 068 of the #PaxEx Podcast, which tracks how the airline passenger experience is evolving in a mobile, social, vocal world.

Welcome to Episode 067 of the #PaxEx Podcast, which tracks how the airline passenger experience is evolving in a mobile, social, vocal world.

Welcome to Episode 066 of the #PaxEx Podcast, which tracks how the airline passenger experience is evolving in a mobile, social, vocal world.

SPEAKERS: MIGNON BUCKINGHAM, COLLINSON, CHIEF CORPORATE STRATEGY OFFICER WARD DECALUWE, BRUSSELS AIRPORT COMPANY, DIRECTOR SPECIAL PROJECTS, PREVIOUSLY DIRECTOR PASSENGER EXPERIENCE PHILIPP MICALLEF, ADVISOR, FORMERLY CEO AT AIR MALTA, SITA, ORANGE, OLIVETTI MARCO REMIORZ, ARNECKE, SIBETH, DABELSTEIN , MANAGING PARTNER #thinkfuture Der Beitrag HAC23 – Where to from here erschien zuerst auf AGILE COSMOPOLITAN.

SPEAKERS: SIMONE VAN NEERVEN, VUELING, HEAD OF INNOVATION | THNK-er | WARD DECALUWE, BRUSSELS AIRPORT COMPANY, DIRECTOR SPECIAL PROJECTS, PREVIOUSLY DIRECTOR PASSENGER EXPERIENCE ALEXANDER VON BERNSTORFF, INTERES, DIRECTOR AIRLINE SOLUTIONS, PREVIOUSLY LUFTHANSA WASSIM SAADE, INFLYTER, FOUNDER & CEO MARK BERGSRUD, GRAB, CEO #thinkfuture Der Beitrag HAC10 – Retail and customer experience stories erschien zuerst auf AGILE COSMOPOLITAN.

Welcome to Episode 064 of the #PaxEx Podcast, which tracks how the airline passenger experience is evolving in a mobile, social, vocal world.

In this episode of the “Healthy Paranoia” podcast, Beasley Media Group Executive Vice President of Strategy & Innovation, Buzz Knight, speaks with John Moon, Managing Director, Strategic Partnerships at Honda Innovations. John shares the exciting advancements that Honda is making on improving the driver and passenger experience inside vehicles via their new Dream Drive initiative. Partnering with brands like Lego, DC Comics, Yelp, Grub Hub, Glimpse, Adam Tickets, Chevron and many more, we learn how Honda is working to safely bring service to the driver's experience inside of Honda vehicles.

The ISDA Secure Transportation and Executive Protection News Podcast for Tuesday, October 23rd, 2018 ====================== In Executive Protection News From Fox News Explosive device found at George Soros’ home: report An explosive device was found on Monday at the  New York home of billionaire George Soros. The Wall Street Journal, citing local law enforcement, reported that police received a phone call from the Bedford residence in Westchester County about a suspicious package. An employee that works at the home found the package and opened it, revealing what appeared to be an explosive device, according to a press release from the Bedford Police Department. The employee then placed the package in a wooded area until authorities arrived. The department told Fox News that a suspicious package was found in a mailbox. Police referred Fox News to the F.B.I's New York office, which did not confirm the report. Soros was not home at the time of the incident, according to the New York Times.   https://www.foxnews.com/us/explosive-device-found-at-george-soros-home-report ====================== In Travel Security News From Transportation Security Administration TSA releases roadmap for expanding biometrics technology The Transportation Security Administration today released its plan to expand the use of biometrics technology as part of its continued effort to enhance security and the traveler experience. The TSA Biometrics Roadmap for Aviation Security and the Passenger Experience will guide the agency’s biometric efforts to modernize aviation passenger identity verification in the coming years. “With the threat to aviation evolving every day, developing the next generation of security technology with our industry partners is critically important,” said TSA Administrator David Pekoske. “By expanding our use of biometrics, TSA secures its position as a global leader in aviation security and advances global transportation security standards.”   https://www.tsa.gov/news/releases/2018/10/15/tsa-releases-roadmap-expanding-biometrics-technology ======================  In Business of Executive Protection News From International Security Driver Association For those looking for work – an article on Motivation Authored by ISDA Member Bill Peeler I wanted to take a moment and point out something for the new and old alike that are looking for work in the security industry. If you have properly prepared for your journey into this field you most likely have paid large sums of money for training, equipment, travel and all the best seller books available, this is your “investment” in addition to time. Now, if you are like me, we have a higher calling that we need to answer to, mine is called “Tina,” who will want to know what kind of return can be expected on your investment if any. Now, you are set – go-bag is packed, telephone is charged and your ready to leap to answer that call that will come in any day… ok so the call hasn’t come “yet” and you still need to put food on the table and don’t forget that “higher calling” you will need to answer to, so you fill your time with “outside” work to pay the bills. You realize that, “hey maybe that phone won’t ring on it’s own.” I need to strengthen my network and get out and bout so I can make some contacts.   http://securitydriver.com/11/for-those-looking-for-work-an-article-on-motivation-by-bill-peeler/ ====================  In Technology News From Strategic Marketing Solutions One Million Tweet Map – Big Data at Your Fingertips The One Million Tweet Map maps the last geo-localized tweets delivered by the twitter stream API. The Map data is updated in real-time – YES – IN REAL-TIME – and it keeps “only” the last one million tweets on a global scale. Each second, about fifty new tweets are added (and the fifty oldest tweets are removed to keep the same number of tweets on the map). Why not higher amounts? They are limited by the Twitter stream, but they could do much higher. To put it matter-of-factly – this map deals with big data effortlessly. This data is powered by Maptimize, a geographical clustering engine for online maps to display and analyze big geo-localized data. Features include: Clusters of tweets with numerical value Heat Map where you can pinpoint tweet hotbeds  Keyword filter Hashtag filter Time filter – from 5 minutes to 6 hours Trending filter in a geographical area View tweets in real time in a geographical area Map reset button How it Works Simply enter and set your filters in a particular geolocation and click on the clusters in that area to start diving into the tweets. You have the ability to zoom right down to a particular neighborhood or street. After you have found your tweets, click on the numbered circle. A window will pop up with those tweets. In the pop up you can see when the tweet was posted (time/date), who posted it, and the contents of the tweets including the ability to click on any links. The One Million Tweet Map can and should be used by Corporate Security, Law Enforcement, Brand Protection Officers, Private Investigations, Social Media Intelligence and Open Source Intelligence.  https://larrysnow.me/one-million-tweet-map-big-data-fingertips/ ==================== Links to all news stories mentioned in this podcast are available at the archive website securitydrivernews.libsyn.com. You can also listen to past podcast episodes and leave comments.   Thanks for listening to the ISDA Secure Transportation and Executive Protection News podcast.  ====================== This podcast is brought to you by the International Security Driver Association ISDA is a valuable resource for all practitioners working in the protection profession. We offer benchmark educational, networking, and marketing programs. The ISDA Membership ISDA Members represent all facets and levels of the protective services profession. The membership can be defined as a group of practitioners from different disciplines within the profession and with years of experience coming together to assist ISDA Members. Read more about our members Here is a collection of Books, and Articles authored by ISDA Members. Learn More about the ISDA Advantage and Become a Member Today

Welcome to the Episode 061 of the #PaxEx podcast, which tracks how the airline passenger experience is evolving in a mobile, social, vocal world. In this episode, co-hosts Max Flight and Mary Kirby tackle a variety of issues that could have a very real impact on #PaxEx for economy class passengers and passengers with reduced mobility.

Welcome to Episode 060 of the #PaxEx podcast. Our guest is Becca Alkema, who serves as operations manager at Runway Girl Network, overseeing our advertising assets and client relationships, and assisting with multi-media content generation. As the mother of a severely allergic child, she is well versed in the challenges posed by allergens, whether in daily life or on the road.

Our guest for this show is John O. Graybil, a FAA designated master pilot with over 50 years of aviation experience. After John’s wife had a near-death experience as a passenger in a friend’s private airplane, he wrote “Private-Airplane Passenger Safety: What You Need to Know” as a guide to help other passengers know if their pilot and their flight will be a safe one.

Welcome to Episode 058 of the #PaxEx Podcast. Our guest for this show is journalist Harriet Baskas, who writes about airports, travel, museums and a wide variety of other topics for outlets that include NBCNews.com, CNBC.com, USATODAY.com and others. She is also the creator of the StuckatTheAirport.com blog, and a contributor to Runway Girl Network.

Our guest is Maryann Simson, who has been active in the #PaxEx media world for nearly a decade. Before joining the Airline Passenger Experience Association as APEX Media director, she served in a variety of editorial and PR positions, including as creative editor and then managing editor at PAX International Magazine. She also oversaw the conversion and update of the Jetliner Cabins book into an interactive app. And she was one of the original contributors to Runway Girl Network, later serving as director of partnerships.

Our guest is Marisa Garcia, who has worked directly in the design and manufacturing of aircraft interiors and safety equipment for many of the world’s leading airlines. Garcia now applies that hands-on experience to her reporting on product innovations, certification requirements, new programs and trends. She is the founder of the aviation news site Flight Chic, and contributes to many of the world’s premier travel titles.

Our guest for this episode is long-time industry executive Martin Cunnison, who now serves as CCO of fast-growing portable inflight wireless entertainment provider AirFi.

Join Carlos, Pip, Al, Eoin, Mila and Matt for the usual trawl through the big Aviation related news stories of the week. In today's episode we discuss new boarding procedures for one airline at LAX, one Asian carrier boasts that they are now the most luxurious carrier and one of the players in manufacturing say they will be completing one aircraft every 10 hours by 2020. Although Nev was unable to join us for the show record this week, he did send us in his usual Passenger Experience from the Netherlands with Mascha. In the Military, there's a very worrying story about the US military moving to Windows 10! We're planning a meet up in the summer on Saturday 18th August so please get in touch if you'd like to join us - Send us an email to podcast@planetalkinguk.com.

Our guest for this episode is well-known aviation geek Isaac Alexander, a freelance aviation writer who blogs as and at Jet City Star. Isaac also is on the committee for the weekend long Aviation Geek Fest held annually in the Greater Seattle area. 

Our guest for this episode is Ron Chapman, who serves as President of ASI Group, which provides low-cost inflight connectivity solutions to the business aviation market, and is now working in the commercial airline space. Based in Australia, Chapman has over 30 years of experience in the aviation industry, having pioneered new technologies and world firsts in-flight.

Our guest for this episode is Becca Alkema, who works as operations manager for Runway Girl Network. As the mother of a severely allergic child, Becca is well versed in the challenges posed by allergens, whether in daily life or on the road.

Join Carlos, Nev AND CAPTAIN JEFF for this week's episode of the show. In today's offering we find out who's going to officially be the first recipient of the 777x, there's a lovely story of two twin brother Captains retire 30 seconds apart and we talk about the French A380 and it's massive engine failure. Nev talks to our favourite ACME Red Pilot as he swaps the front seat for one in economy as he shares with us his recent Passenger Experience. Spaces for our 200th show are all but gone so get in-touch asap to reserve a space for a go in the Simulator. We talk to Jeff about APG and their own HUUUUGE anniversary coming up and those 300th photos. Be part of our show and get involved. Send your videos and recordings in to us via podcast@planetalkinguk.com, via www.facebook.com/planetalkinguk or on Twitter using the handle @PlaneTalkingUK

Join our usual team and Matt and Andy from the A320 Podcast for this week's trawl through the big aviation stories of the week. It's fair to say that it's not been a good week if you're a customer of one low cost airline, a national carrier flirts with household waste and bio-fuels and we talk about the new monster of the skies which is the brain child of the Microsoft co-founder. We get a special call from an APG meetup in Berlin and Nev talks to a good friend of the show about her recent Passenger Experience. Andy and Matt share with us their passion for podcasting and the Airbus A320. their show is a MUST-LISTEN for those looking for a "Haynes Manual" of this popular aircraft. Go to http://www.a320podcast.com. We're also gatecrashed by our regular Airbus friend who, as usual, doesn't disappoint. Every show is filmed in front of a LIVE chat room audience so why not come and join in on the fun. We usually record on Friday evenings from 7:00pm (UK Time). Find us at https://www.youtube.com/c/planetalkinguk/live. Find us on social media by searching for @planetalkinguk.

RGN deputy editor John Walton is in conversation with Olli Vainio, a frequently flying Finn with a wealth of knowledge about national carrier Finnair, its passenger experience, and its markets. John and Olli explore how this niche carrier is expanding after a period of consolidation, and discuss how the airline attracts a wide range of passengers. How does Finland’s busiest domestic route link in with a wider European network and one of the region’s largest Asian networks? What aspects of the passenger experience have been created to appeal to domestic, European and Asian travellers? How does primary local competition Norwegian’s free inflight connectivity affect what Finnair provides to its passengers? And what do Finns really think about all the Marimekko and Moomins?

RGN Contributing Editor John Walton is in conversation with Seth Miller, Jason Rabinowitz and Mary Kirby in Hamburg at the Aircraft Interiors Expo 2017, talking about what feels like a myriad new seats at this year’s show. How has Mirus evolved its barebones slimline into a fully featured seat? What was behind the curtain at B/E Aerospace? What’s the new “compact staggered” business class seat all about? Is the B/E Aspire seat as revolutionary as rumoured? And what else was new at AIX17?

RGN contributing editor John Walton is in conversation with German New Zealander Kai Koenig, talking about the passenger experience in New Zealand and on trans-Tasman routes between Australia and the Land of the Long White Cloud. With growing international focus on this innovative region, including all three of its major airline groups now planning next-generation inflight connectivity, what options do travellers have — from barebones LCC to ultra-luxe first class suites? And how will the unique passenger experience demand from this region affect both seats, wifi and service of the airlines that serve it?

RGN contributing editor John Walton is in conversation with Reuters’ European airline correspondent Victoria Bryan in Berlin, discussing what’s going on with Lufthansa, airberlin and Eurowings in the German and European airline markets. What’s next for the seemingly endless industrial relations disputes? With Lufthansa taking over airberlin planes for Eurowings and Austrian, as well as turning Brussels Airlines into part of the Eurowings group, it is clearly a time of change for one of the world’s most influential airlines. John and Victoria also discuss Lufthansa #PaxEx, including the carrier’s expansion of inflight connectivity to its short-haul fleet.

RGN deputy editor John Walton is in conversation with Jamie Freed, a Reuters senior correspondent covering aviation and business in Sydney. This episode, John and Jamie delve deep into the context and background of Australia’s airline duopoly and the growing strength of Qantas’ position. How is Qantas thriving given Australia’s end-of-the-world location? Why is Jetstar so successful when other airlines’ dual-brand low-cost carrier strategies have failed? What’s next for troubled Virgin Australia? Why are most Australian airports still split into separate international and domestic buildings? How have Australia’s airlines leveraged their partnerships with the Gulf carriers and other international airlines? And how will the first nonstop hop on the Kangaroo Route from Australia to London shake everything up?

RGN contributing editor John Walton is in conversation with New Yorker Jason Rabinowitz, director of airline research at Routehappy, about New York’s three, four, five or six airports (depending on how you count them), the #PaxEx in the world’s largest aviation market, and future plans from New York Governor Andrew Cuomo. What’s going on with “third world” LaGuardia? Why is JFK still a mess? Is the Port Authority making things worse? Will we ever see decent public transportation to the airports? How do the airlines at JFK, Newark, LaGuardia and elsewhere line up? Will Norwegian’s Stewart operation be a Ryanair-style “New York-ish” success? And what needs to happen for change to be possible in the future?

Dr. Michelli, discusses how your organization can leverage big data to improve the customer experience...

Our guests for this episode are Sylvester Pittman and Darin Topham, two veteran former flight attendants who now consult for the airline industry, and are widely known as the Airline Guys.

Our guest for this episode is Jason Rabinowitz, who has quickly become one of the most high-profile #AvGeeks in the aviation industry. His Twitter feed combines intelligence about aviation and rail with a dash of millennial sarcasm, and unsurprisingly his following is growing quickly. He’s also Routehappy’s chief data guy, meaning he is sitting on a treasure trove of #PaxEx info. And we’re also proud to count him as a member of Runway Girl Network.

Our guest for this episode is well-known aviation geek Isaac Alexander, who blogs as Jet City Star and is a contributor to the Airchive aviation news web site.

This episode of This Week in Travel was recorded at the Airline Passenger Experience Expo and International Flight Services Association expo in Anaheim California.

In this talk, I'll be describing some of our recent research on Passenger Experience in airports. I'll show some of the ways we make sense of the complexity of service, from how we investigate it, to how we describe and model it.