Voice Tech Podcast

Five different french audio startups explain what their companies' missions are as they're interviewed at the Vivatech 2021 mega-conference in Paris, France.One french company that stood out was Cogneed, which focuses on the power of AI specifically when it comes to Inside Sales, Customer Care & Sales Development Reps, assisting them with dynamic display of relevant information, triggered by audio detection.Then comes Storyfox, a video interview tool that companies can use to create structured interviews using templates. This could especially be beneficial for companies that are looking to hire new employees as it makes the process much quicker.Next, we interview Playplay, an online video editing tool that allows anyone to create videos easily, as videos are the main form of content that users consume. It also has a new feature that can be used to create videos for podcasts including automated motion design and automatic subtitles.Afterwards, we learn all about Sonup, a startup that's based in Montpellier. It's an innovative and reliable solution for healthcare professionals wishing to offer their patients a hearing assessment service. They explain why their solution is important for people with hearing problems.Last but not least, we get to know Odiho, a company that provides sound to soundless advertising, such as video billboards. People can scan the QR code on the ad to watch the video with sound on their cellphones.Listen to the full episode to get the answers to all of your burning questions!HighlightsAvailable at http://bit.ly/voicetechpodcast-ep086Sponsor LinksManning books

Hans van Dam is the CEO of Conversation Design Institute, a company that teaches a human-centric workflow to conversation design which has proven itself in organisations around the world. This is Hans's second appearance on the show, the first one being in episode 51 back in January.Hans explains what exactly conversation design means and focuses on its importance regarding conversational AI technologies. He shares his vast experience with training conversation designers at CDI, in order to successfully automate conversations in 2021. CDI's Conversation Design Festival is coming up on June 15th. Attendees will learn from AI Trainers, Conversation Designers and Conversational Copywriters who will share their professional experiences and give advice on optimizing AI assistants like chatbots and voice assistants.We hope to see you at the Conversation Design Festival on June 15th. Grab a ticket now using our discount code!HighlightsAvailable at http://bit.ly/voicetechpodcast-ep085 Sponsor LinksManning books

Jaime Bosch is the co-founder CEO of Voicemod, a massively popular real-time voice manipulation, augmentation & soundboard application for Windows PC. He is joined by Alex Bordanova, Director of Audio Experience at Voicemod.Based in Valencia, Spain, Voicemod has amassed over 17 million registered users & is the number one choice to create a unique & powerful sonic identity, whether it’s for gaming, content creation, dungeon-mastering, or just hanging out with friends online.We hear samples of a range of voice changing effects made by Voicemod & discuss the applications of these in various industries. We also dive into the challenges of real-time audio programming & hear about the lessons learned while building this awesome voice startup.HighlightsAvailable at http://bit.ly/voicetechpodcast-ep084Sponsor LinksManning books

Muddu Sudhakar is the CEO of Aisera, the world’s first solution to use Conversational AI and Conversational RPA to transform the Service Desk in the Enterprise.We discuss how enterprises are using Aisera’s A.I. to automate and auto-resolve service desk requests from both employees and customers.  Muddu predicts that service desk tools will be used less over the coming years, to be replaced by self-service AI-powered Conversational platforms on collaboration tools like Zoom, Microsoft Teams and Slack.Sponsor LinksManning books

Marco Liuni is the co-founder and audio miner at Alta Voce, a research-backed startup based in Paris, France that shapes the emotions in human and artificial voices to enhance communication.Their product, Alta Call, is a voice transformation technology for contact centers, improving both the clarity of speech and enhancing the smile in the voice. Marco explains how their tech works, and we hear samples of audio that have been transformed.We also cover some of the ethical issues of transforming human voice, and how they are tackling this in the product. Marco shares his advice for newcomers to the field of speech transformation, and some of his recommended reading.HighlightsAvailable at http://bit.ly/voicetechpodcast-ep082aSponsor LinksManning books

Christian Mahnke is CEO of EarReality, which helps some of the biggest companies in the world such as Disney, Audible, and Vox create interactive stories for voice marketing. Their stories are published on Amazon Alexa, Google Assistant, Samsung Bixby and more.Christian shares some of his best practices for interactive voice writers, including why it's important to write characters that people identify with. EarReality is set for success with the upcoming launch of Twist, their interactive storytelling tool for voice technology. Find out more by giving this episode a listen!Recorded asynchronously on Rumble StudioHighlightsAvailable at http://bit.ly/voicetechpodcast-ep081aLinks to clickManning books

Christian Petroske is President of Shoutworks, a new Wordpress plugin that lets you publish content to Amazon Alexa with the push of a button. ShoutWorks lets you send notifications through Amazon Alexa, with a 90 percent plus open rate. This helps publishers grow their audience, get more leads, and boost sales in a few clicks.In this episode, Christian and host Carl Robinson discuss the Shoutworks Wordpress plugin, what it is, and how it helps you create an Alexa skill in just one click. Christian also discusses why the pandemic is a good time to launch a voice start-up, and what’s currently holding the voice tech industry back. Christian discusses why his team took a template-first approach, and the benefits to developers and end-users. Voice Tech finds out what Christian believes is holding back the voice industry right now, along with why launching a voice startup during a pandemic is a very smart move!This sophisticated Shoutworks plugin allows smaller publishers to use the content from their blog, and then through the plugin send notifications to Alexa seamlessly. Until now, this accessibility has only been available to larger publishers, including NPR, Coca-Cola, because megabrands such as these can spend thousands of dollars on creating Alexa skills. This has allowed big-name brands to drive significant traffic to their Wordpress sites via Shoutworks. Shoutworks’ goal is to democratize access to Amazon Alexa. It is super easy to use, and takes away the expensive and time-intensive aspects of building an Alexa skill. The real problem Shoutworks is solving is for small businesses and entrepreneurs to build an audience and drive engagement over this new voice tech medium. With voice tech, businesses definitely have less competition, and the possibilities for deeper engagement are actually greater. Shoutworks is changing the playing field for smaller publishers with limited resources, opening up new opportunities for massive engagement.HighlightsAvailable at http://bit.ly/voicetechpodcast-ep080Quotes from the show[06:49] Shoutworks is a WordPress plugin, creating an Alexa skill from a WordPress site in one click.[07:39] Large brands spend $10,000s to create custom skills. We make that available to anyone.[20:29] It's about getting your content out there with the least amount of effort. Links to click● Shoutworks.com● Shoutworks.com/affiliate ● Manning books

Simon Landry is the founder of Voice Market Data, a service that makes voice market data more accessible to voice developers. We discover how a macro view of the Alexa marketplace can help us measure app success in different markets, spot new product opportunities and feature ideas, and highlight discoverability issues. Simon’s extensive academic background has given him a unique ability to unearth rich data, and present it in an accessible format that can be understood by all. This is a fascinating look at the true nature of the Amazon Alexa marketplace and makes for essential listening for all voice app developers and creators.Highlights● Available at http://bit.ly/voicetechpodcast-ep079 Links to click● Manning books

This episode was created by Roger Kibbe, senior developer evangelist for Viv Labs/Samsung, for the Bixby Developers Chat podcast. Roger interviewed me, Carl Robinson, about my new project, Rumble Studio. It’s an innovative new tool for recording podcasts and audio content asynchronously; and yes, we used Rumble Studio to record this podcast!Here’s what Roger wrote in the original podcast description:We discuss how Carl got involved in podcasting and what he has learned 70+ podcasts in. Carl gives some very valuable advice for both beginning podcasters and more experienced podcasters.We then discuss Rumble Voice, the innovative new way to record podcasts and other audio content. Using Rumble Voice, the questions and answers (host and guest) can be recorded asynchronously. This podcast was recorded using Rumble Studio and I recorded all of the questions from my home office in Walnut Creek, California at my leisure. Carl recorded his answers from Paris, France at his leisure. Rumble studio takes care of the logistics and then stitching everything together at the end. It's truly a different way of creating audio content like podcasts.We discuss the high costs/effort required to create quality audio content and how Rumble Studio was created to alleviate this problem. We also discuss how Rumble Studio unlocks creating short-form audio which can be recombined into new content and the exciting possibilities for web search engines to index audio content.We finish by discussing the state of the voice industry. What is working right now and what needs improvement. And where voice can go.Roger gives a short 2-minute review of Rumble Studio at the end of the podcast. Links from the show:Rumble Studio - https://rumble.studio/Rumble Studio LinkedIn - https://www.linkedin.com/company/rumble-studio/All Bixby Developers Chat Episodes available at:bixbydev.buzzsprout.com/Carl Robinson - Twitter: @VoiceTechCarlCarl Robinson - LinkedIn: https://www.linkedin.com/in/carlrobins0n/Carl Robinson - carl@rumble.studioVoice Tech Podcast - https://voicetechpodcast.com/Voice Tech Newsletter - https://voicetechpodcast.com/voice-chops-tuesday-newsletter/Support Voice Tech Podcast Patreon - https://www.patreon.com/voicetechpodcastMore about BixbySamsung Bixby is a next-generation, AI platform that enables developers to build rich voice and conversational AI experiences for the Bixby Marketplace, and Bixby devices including phones, watches, televisions, smart appliances, and more.Bixby Developers Homepage - https://bixbydevelopers.com/Bixby Developers Github - https://github.com/bixbydevelopersBixby Developers YouTube Channel - https://www.youtube.com/c/bixbydevelopersBixby Developers Twitter - twitter.com/BixbyDevelopersBixby Developers Facebook - https://www.facebook.com/BixbyDevelopers/Support the show (https://patreon.com/voicetechpodcast)

Design Sprint was greeted by Jake Knapp, and the idea is to build and test a prototype in only five days. A small team works for a week to rapidly progress from problem to tested solution, using a proven step-by-step checklist. Jake describes it as fast-forwarding into the future so you can see how customers react before you invest all the time and expense of building a real product. The Design Sprint is a method that has been adopted across digital industries to make better product designs in a faster period of time. The sprint goes from a challenge to a prototype for users. The sprint has strength in the fact that it allows input from users from the very start, and the intense period of everyone working together inevitably results in success.Maaike has been consulting in voice since the beginning. At the start there were challenges because no one knew how much artificial intelligence could do for voice technology. Next, everyone had diverse ideas and team alignment around projects was difficult. Not everyone had the same knowledge, and there was not enough user knowledge. Because of these challenges, Maaike began to look at the methodology around team alignment and speed. That’s where Design Sprint came into play. Maaike Coppens began doing some Design Sprint and quickly saw it solved a lot of problems, but it did not solve the learning gap or learning gap for participants when it came to artificial intelligence. The Voice X Design Sprint was borne of these different elements. It is platform-agnostic and takes into account all different variations and domains voice can be a part of. Voice X Design Sprint leverages what voice technology is about, so that people can not only understand with their mind what voice technology is about, what users are experiencing with their brand. Voice X embodies these things through serious plan, through role play.Highlights● Available at http://bit.ly/voicetechpodcast-ep077Quotes from the show[07:16] Design Sprint is both good for companies, and for end users.[13:28] Voice X Design Sprint is platform-agnostic.[19:47] If you live in siloes what happens is that frustration comes about.[28:00] The “understand” phase gets a lot of focus in the spring.[59:36] We must ensure this complex thing is worth building.Links from the showVoice of Money 2020 Conference

Imagine if voice technology could be used to diagnose diseases! This could be a reality if voice tech is used to identify non-speech sounds, such as coughs. This focus is of particular interest at the moment as the world’s governments rally resources to protect populations against COVID-19. This is one area of focus for this week’s guest, Prof. Ami Moyal, President, Afeka Tel Aviv College of Engineering, Israel. Prof. Ami also talks about the future of voice technology and what we should be teaching children for them to be successful in the world. Teaching is the main function of Afeka, but it does focus on research and applied research, in collaboration with industry. This stimulates a culture of creativity. The Afeka Centre for Language Processing has been researching the use of speech processing and artificial intelligence algorithms for providing a quick and readily available pre-diagnostic assessment of COVID-19 infection, without the need for human intervention. When it comes to a rapidly spreading virus such as COVID-19, with millions of potential carriers amongst the global population, it is essential to identify likely carriers of the virus at the early stage of infection in order to prioritize testing efforts and break the chain of transmission. Among the earliest symptoms of COVID-19 are vocal cord edema and vocal cord infection. These affect vocal cord patterns. Afeka is modelling samples of speech, coughing and breathing, from both symptomatic and asymptomatic carriers, to compare with models taken with health subjects. Afeka is also modeling vocalization of subjects that tested negative for COVID-19, yet are exhibiting similar symptoms. This will allow the differentiation between someone who is a carrier, and someone who is not.Prof. Ami says that people were initially hesitant about using voice commands. But this perception has changed, even for simple voice commands. In the not-so-distant-future, we will be able to communicate with any object or machine using our voice. Machines will be able to communicate with humans, using simulated voices.Taking Afeka’s COVID-19 research a step further, Prof. Ami says he imagines one day that our voices will be analyzed continuously by our cell phones, which will notify us in real time when to go and see a doctor, because it has discovered a change in our voice that may result in an ailment.Google, Amazon, and Facebook have defined speech recognition as a strategic goal. This will lead to major advances in the use of speech recognition. Eventually, we will be able to communicate freely with any device, whether it’s our mobile phone, refrigerator, robot, or our car.For content producers, they must think about how they are producing content for the search algorithms of the future. Searches will be instigated through voice recognition.Looking to the future, we need to equip children with both the skills and the knowledge to use speech recognition technology. The current generation must be able to analyze data, and be able to solve unpredictable problems. Highlights● Available at http://bit.ly/voicetechpodcast-ep076Quotes from the show[08:28] It is essential to identify likely carriers of the virus to prioritize testing. [08:37] Prioritizing testing breaks the chain of COVID-19 transmission [10:17] Among the earliest symptoms of COVID-19 are vocal cord edema and vocal cord infection.[12:02] In the future, we will be able to communicate with any object or machine using our voice. Support the show (https://patreon.com/voicetechpodcast)

Today on the show, we welcome Jason Croyle, the Director of Partnerships at Speak2Web, and Dr. Saksham Sharda, the Creative Director at Outgrow, to talk about interactive websites and website marketing through conversational interaction.In this episode, we learn more about the features of both the Speak2Web and Outgrow platforms and how they differ. Speak2Web helps customers create an integrative web and voice experience, whereas Outgrow is focused more on interactive content for your website (think calculators, quizzes, and chatbots). We discuss how you can improve customer experience and accessibility with voice interactivity, and debate whether talking to a desktop or a website will eventually be a thing of the future! On the tech side, we get stuck into the effect of voice applets and widgets on conversion rates, SEO, as well as the importance of gamification in the information age. Speaking with a website is not something that most of us are 100% familiar with just yet, and this episode offers a unique glimpse into the future of the web.Highlights● Available at http://bit.ly/voicetechpodcast-ep075 Quotes from the show[21:30] Anything static on your website can be turned into something interactive.[28:50] In the future, we’re also looking at technologies like web VR coming.[40:25] I worry whether email is excluding an entire generation...Links to click● Digital Book World 2020 Conference

When we talk about the way that AI will shape the future, there are such polarized beliefs, with one camp fearing it and the other vehemently dismissing these fear-filled claims. Today’s guest, Byron Reese, believes that these opposing views stem from fundamentally different world views. Byron is the former CEO of Gigaom, a well-respected technology publication and tech research company that writes about trends and tech that business leaders need to know about and understand. He is also a prolific author, host of the Voices in AI podcast, and futurist. This episode covers a wide range of topics, and we kick off by delving into the world of voice tech. As Byron has used many of these platforms, numerous questions have come to the surface for him. We ponder whether our interactions with these technologies may spill over into our daily human to human communication as well as how these platforms may corrode human rights. From there, the discussion moves to whether we, as humans, are machines. As a question Byron asks all his podcast guests, he feels that the reductionist answers he frequently hears do not account for the inexplicable ways our humanity manifests itself. Then, we discuss Byron’s book, The Fourth Age, where he unpacks how this technological period will ultimately shape history. He delves into why the advent of speech, agriculture, and the invention of writing and the wheel, were historical turning points, which depart from the obvious reasons people may think. After this, we get into the hotly contested AI vs jobs debate. Byron’s insights into why the proliferation of this technology will not result in net job losses are refreshing and backed by historical data. Looking at the jobs technology destroys alone does not account for the opportunities created. We round the show off with Byron discussing the importance of following your passion, why the ability to learn new things is the most important skill we have, and what’s in store for him. Be sure to listen to this extra-special episode!HighlightsAvailable at http://bit.ly/voicetechpodcast-ep074 Quotes from the show[04:38] We live in a world where all the people who are the leaders in the field are accessible[19:35] If machines can do it, it’s a waste of people to get people to do it.[38:20] How can half of all jobs vanish every 50 years and we never have systemic unemployment?[39:44] Can everyone do a job just a little bit harder than the job they have today?[46:28] The greatest under-utilized resource on the planet are people.Links to clickVoice Connected Business EU conference

Aside from having an excellent product, one of the best ways to foster adoption is by building community support early on. One company that has reaped the rewards of taking this approach, is Rasa, an open-source, natural language understanding framework that helps companies build mission-critical contextual assistants, and its co-founder and CTO, Alan Nichol, joins us today. We kick this episode off by learning more about Rasa’s mission to become the no-brainer technology for building conversational AI. They are achieving this through their relentless commitment to community, developer empowerment, and by what Alan calls a ‘no fairy-dust attitude.’ Building conversational AI is not easy, which is why Rasa is inviting developers along for the journey. From there, we move onto why Alan believes it’s important to get products in front of users at soon as you can. Rather than waiting for full development, if you get what you can into people’s hands and let them use it, the feedback will be much richer, culminating in a better outcome. We then move into discussing the benefits of open-source. There are almost an infinite number of advantages according to Alan, from increased innovation surface area to the ability to squeeze out extra performance. However, the financial realities are important, and we discuss how Rasa’s enterprise products fulfill these needs. We round the show off by diving into the five levels of conversational AI and where we currently are, why intents are hindering the scalability of these products, and what’s in the pipeline for Rasa. Highlights● Available at http://bit.ly/voicetechpodcast-ep073 Quotes from the show[14:43] If you’re building conversational AI, you use Rasa. That's where we’re headed.[13:23] To build a good assistant, build a bad assistant, then give it to people to test.[24:32] If you think that defensibility is having a secret algorithm, you’re living in a fantasy[42:06] We’re trying to build a good foundation and then build the right tools on top of that. Links to clickManning books

Brand recognition has long been about logos, taglines, and advertising campaigns, but what if you could use a voice that sounded like your brand to add another level of brand awareness? This is one of the many interesting services ReadSpeaker, an innovative text-to-speech company offers, and its founder and CTO, Niclas Bergström, joins us today. In this episode, we learn more about the company and the variety of products they offer. From web-based SaaS solutions for management and educational systems to hyper-customized voices for brands, their solutions can be deployed to any hardware ranging from embedded systems to high-capacity servers on their cloud. From there, we dive into what it takes to build a voice for brands. There are so many characteristics that make voices what they are, which is why brands and ReadSpeaker need to have a common understanding of what makes a voice what it is. As the industry evolves, so too do the expectations of what a synthetic voice can do, and while people have become much more accepting of them, it’s still important to realize their limitations. We discuss these constraints along with when to use a human voice over a synthetic one. From there, we dive into what the tech giants are doing in the space, and why Niclas believes that small companies will lead the innovation charge rather than the last players. We round the show off by talking about the future of the industry generally as well as for ReadSpeaker specifically, and there are some big things on the horizon.Highlights● Available at http://bit.ly/voicetechpodcast-ep072Quotes from the show[05:55] In a branded voice, you can communicate the company’s values.[07:24] How does your brand sound? That is the important question.[48:10] We are not trying to fool people[51:05] It’s great to be in this industry at this time because it’s never been more funLinks to clickDigital Book World 2020 Conference

This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech ProThis is a special bonus episode recorded on the new Rumble Studio audio platform that I’ve created. Rumble Studio is a conversational A.I. SaaS for businesses to plan, record, publish and distribute audio for content marketing, and in a fraction of the time it takes today. The conversations are recorded asynchronously, so I’ve coined the new term, BotcastTM.The very first BotcastTM to be published on the Voice Tech Podcast is with Rabbi Elijah C Dordek! Elijah (Elie) is the founder of ShanenLi, an app that uses speech recognition to create personal tutor for text based tasks. It’s being first used to help children in the Ultra-Orthodox Haredi Jewish community learn to read and speak Hebrew, and Elie has plans to expand this to any language and any type of text.We discuss the unique teaching methods Elie has developed, and the value of distance learning during the COVID crisis. We also explore the challenges involved in training speech-to-text models with children, and how technology in general can be used to address cultural pain points.Elie is looking for excited educators and inspired investors who would like to start pilot programs in schools, for any text based reading tasks. He is in search of a technical co-founder who can help with the programming and/or speech engine technology. If you are interested in joining Elie, or know anyone who might be, please reach out to him at elijahcdordek@shanen.li As this is the first interview of this kind, please let me know what you liked or disliked by tweeting @VoiceTechCarl, or email me at carl@voicetechpodcast.com. Highlights● Available at http://bit.ly/voicetechpodcast-bc001 Links to clickRumble StudioShanenLi appRabbi Elijah C Dordek on EmailRabbi Elijah C Dordek on LinkedInRabbi Elijah C Dordek on Twitter @AshanenliRabbi Elijah C Dordek on Facebook[VIDEO] ShanenLi Success[VIDEO] Special Ed Teacher successfully helps students succeed in text based tasks[PODCAST] Elie on the Voice for Health podcast with Dr. Teri FisherMy "Mishna Sdura" Series of Jewish TextbooksThe Bizlabs Scalerator in JerusalemMorgane Daniel - Lead Speech Scientist at LaliloMentor - Menachem SheferRon Jowarski - TrinityDr. Teri Fisher - Voice First HealthDr. Michael Eigen with Dr. Aner GovrinSupport the show (https://patreon.com/voicetechpodcast)

As the voice industry continues to grow in leaps and bounds, conversational components stand out as a key development moving forward. What are these conversational components? Simply put, they are modular blocks of customizable, reusable conversational services, accessible via APIs that can fit together in a myriad of ways to form larger, conversational flows. Conversational Components, known as CoCo are leading the charge with this modular-based component approach. In this episode, Yaki Dunietz, the company's CEO, who has been working in conversational AI for more than 20 years, and Jason Gilbert, lead conversation designer at CoCo, who has designed text-to-voice experiences across a range of conversational channels, join us to share more about the company and its unique approach to chatbots. We kick the show off by diving into CoCo’s service as a hub and directory for conversational components. We learn about how the components are accessed, vendor publishing, and how searches on the platform work. From there, we move onto how the bots handle queries, both in and out of context. It is vitally important for these bots to engage in small talk, which requires a few thousand smaller bots all to fire at the same time. Through increasing access, CoCo hopes to encourage collaboration and in doing so, propel developments in the space forward. We round off the show by learning more about Yaki and Jason’s respective backgrounds and how it shaped their thinking, what it takes to build a bot’s personality, and what the future has in store for CoCo.Highlights● Available at http://bit.ly/voicetechpodcast-ep070 Quotes from the show[07:22] The component resides on the platform[25:03] Good chatbots, and even good digital assistants, have personality[43:16] Forging personality and character, creating a chatbot experience, is an artformLinks to clickManning books

As the number of voice tech innovations continues to rise, how are investors responding? Is there interest in this potential investment niche or has it not yet penetrated the investor psyche enough for serious capital injection? Today's guest, Yannick Oswald of Mangrove Capital Partners, shares his investor insights into the voice tech space. Mangrove Capital is a venture capital firm chasing transformational ideas around the world, with a focus on early-stage companies before product launch. They have several very successful seed investments such as Skype and Wix, and are very bullish on voice tech. We kick off this episode with Yannick explaining the firm’s interest in the voice space. With a relatively new interest of only a year and a half, they feel that voice can catalyze a shift in technological social interaction. While conventional social media is a solitary, private experience, voice has the potential to take away the fake façade of other social platforms and reestablish the authentic connection. From there, we learn more about Mangrove’s voice investment, Sybel, and how the platform seeks to reinvent audio entertainment. Yannick found that listening to a documentary provided the same entertainment experience as watching it on screen, which is what sparked his interest. We then move onto podcasts and audio content, and where Yannick sees opportunities for investors. He talks about how this niche will branch off into different genres and the likely determining factors of success. The lockdown has changed the way that people interact with voice and audio platforms, and companies can use this time to cement their places in users’ lives. The show rounds off with some advice from Yannick for voice tech entrepreneurs and what’s in store for Mangrove Capital moving forward. This was a great discussion, so be sure to tune in!Highlights● Available at http://bit.ly/voicetechpodcast-ep069 Links to clickDigital Book World 2020 Conference

Today on the show, we welcome Jan König, co-founder of Jovo. Jovo is an open source layer that lets you build and run voice experiences across multiple devices and platforms including, Amazon Alexa, Google Assistant, Samsung Bixby, mobile phone and web apps, and many more!In this episode, we get an inside look into Jovo’s architecture and business model, as well as the latest and greatest version of the build-once deploy-everywhere solution for voice. Jovo version 3 has just been released, and it expands the number of channels you can build for, which now includes Twilio, Facebook Messenger, and even Samsung Bixby. The product has significantly matured and is used by many top brands to build world-class apps today. Not only do we dig into all the new Jovo v3 features, but we speak about the challenges involved with building an open source startup. On the dev side, we take a look at standards, software patterns, and the design considerations between voice bots versus chat bots. On the industry side, we explore best practices, where the voice market is going beyond the big platforms, and much, much more.Jan is a highly concentrated source of information, and the insights per minute in this episode is off the charts! So, if you’re looking to have your mind-blown, in multiple directions, then take a listen!Highlights● Available at http://bit.ly/voicetechpodcast-ep068 Quotes from the show[05:17] For us, voice is not just an afterthought. [15:50] We’re already seeing companies adopt our component features.[16:15] There’s not a lot of best practices out there in the voice space.[24:00] Voice is a niche right now, which makes it difficult for an open source voice startup.[27:55] The really good experiences are built by cross-functional teams. Links to clickVoice of Healthcare Summit

Today on the show, we welcome Steve Tingiris. Steve is a leader in the field of voice development, a serial entrepreneur, and amazingly he still codes everyday. He’s the founder of Dabble Lab, which builds tech products and tools to automate business workflows with a strong focus on AI-powered digital assistants and voice. He also runs the hugely popular DabbleLab YouTube channel.The topic of today’s show is getting started with voice development. Here, we hear from Steve about the various stages of his entrepreneurial journey, his experience working with clients, the many challenges he’s faced in the industry, as well as his deep expertise in the Twilio system and developing IVR solutions. Steve also describes what the state of natural language understanding is today and shares his advice for budding voice developers entering the field. We also get stuck into his YouTube channel and all the tutorials he’s consistently put out over the years to help new and experienced developers hone their craft. If you are just getting started in voice development, this episode is packed with great advice, resources, and motivation to get you going!Highlights● Available at http://bit.ly/voicetechpodcast-ep067 Quotes from the show[16:13] Bots and humans don’t need to be separate… They work better in tandem.[19:23] Generally, the goal for any company is to maximize the value of its individual human agents. [21:00] Consumers have more choice today than they ever have.[26:35] The biggest mistake I made was underestimating the complexity of designing the CUI[43:35] You cannot figure out anything without failing. In tech, failure is part of the job.Links to clickSteve Tingiris on TwitterSteve Tingiris on LinkedInSteve Tingiris on FacebookDabble LabDabble Lab on YouTube Bot PatternsTwilioJovo V3RasaSalesForceOpen Voice NetworkSubscribe for more episodesApple iTunes:https://apple.co/2LqW4olGoogle Podcasts:http://bit.ly/voicetechpodcast-googleSpotify:https://spoti.fi/2IZr5hmRead all about itNewsletter:https://voicetechpodcast.com/newsletterMedium Blog:https://voicetechpodcast.com/mediumWrite for us:https://voicetechpodcast.com/publishMake your voice heardTwitter:https://voicetechpodcast.com/twitterReddit: https://voicetechpodcast.com/reddit Facebook:https://voicetechpodcast.com/facebook Email: carl@voicetechpodcast.comSupport the show (https://patreon.com/voicetechpodcast)

Today on the show, we welcome Carl Robinson. Yep, the script has been flipped, and your favorite Voice Tech Podcast host is now on the other side of the mic as today’s guest! Interviewing Carl live from Project Voice is the brilliant Keri Roberts – host of the Inside Voice Podcast.In this episode, we find out more about Carl’s background as a data scientist, how he got interested in voice tech through emotion detection technology, and the fascinating array of projects he has worked on since those earlier days. We also discover why the Voice Tech Podcast was started, how it has progressed since its inception in 2018, and the many insights Carl has gleaned from the array of guests and conversations he has had on this very podcast show to date.From the boom in voice tech education, to hearables and wearables, biometric smart speaker detection, and the remarkable advancements being made in emotion detection – Carl also shares the technology he is most excited about right now, and his predictions for future trends. Whether you are new or old to the world of voice tech, or perhaps just seeking some great tips for your own podcast – this is a fantastic episode that will connect you to the heart of your host and the latest in voice tech!HighlightsAvailable at http://bit.ly/voicetechpodcast-ep066Quotes from the show[06:34] you’ve just got one chance to convert a listener. If you mess up, well, that’s it.[09:32] The world is your oyster. So many people are working in voice, it’s incredible![16:48] Hearables and wearables will be an important catalyst for greater usage.Links to clickVoice Tech PodcastCarl Robinson on TwitterCarl Robinson on LinkedInInside VOICE PodcastKeri Roberts on LinkedInKeri Roberts on TwitterVoiceTech ProProject VoiceBatvoiceTask BulletVoice Tech Podcast NewsletterVoice Master’s by Vixen LabNeurodata LabPragmatic DigitalProject Voice 2020 – Voice Tech Podcast ep.050Subscribe for more episodesApple iTunes:https://apple.co/2LqW4olGoogle Podcasts:http://bit.ly/voicetechpodcast-googleSpotify:https://spoti.fi/2IZr5hmRead all about itNewsletter:https://voicetechpodcast.com/newsletterMedium Blog:https://voicetechpodcast.com/mediumWrite for us:https://voicetechpodcast.com/publishSupport the show (https://patreon.com/voicetechpodcast)

Marek Mis is the founder of OnlyOne, the first ever voice-dating application. Only One helps users find their true love using only their voice.We explore the fascinating concept of without images, diving into the product features, and how the platform matches you up with your perfect partner. We discuss dating apps in general, typical behavioral patterns seen on dating apps today, as well as the benefits of having voice-only matchmakers, as opposed to the more multi-modal features seen in ‘traditional’ dating apps, like Tinder today. We also hear what Marek has learned from the initial data generated by platform’s users; what he’s learned about human connection, what he has been most surprised by, and the types of metrics that he tracks. We also get into the nuts and bolts of this app development process itself. Everything from Dialogflow, to FireBase, to Web App JS, and how you can become an expert in these technologies.If you’re looking for a fun, intriguing, accessible episode jam packed with advice, then you won’t want to miss this one!Highlights● Available at http://bit.ly/voicetechpodcast-ep065 Quotes from the show[05:50] If you date someone, you probably want to see them first[20:17] I think it’s got some magic to it[21:20] dating app giants haven’t yet given options to go picturelessLinks to clickMarek MisMarek Mis on TwitterMarek Mis on LinkedInOnlyOneOnlyOne on Google AssistantGreenwood CampbellVoiceBaseUpside AgencyFireBaseDating App Waving Uses Your Voice in Profiles Instead of PicturesEpisode 36: Echo Echo Chamber with Adam GreenwoodSubscribe for more episodesApple iTunes:https://apple.co/2LqW4olGoogle Podcasts:http://bit.ly/voicetechpodcast-googleSpotify:https://spoti.fi/2IZr5hmRead all about itNewsletter:https://voicetechpodcast.com/newsletterMedium Blog:https://voicetechpodcast.com/mediumWrite for us:https://voicetechpodcast.com/publishMake your voice heardTwitter:https://voicetechpodcast.com/twitterReddit: https://voicetechpodcast.com/reddit Facebook:https://voicetechpodcast.com/facebook Email: carl@voicetechpodcast.comShow your supportGo Pro: https://voicetechpodcast.com/pro Support the show (https://patreon.com/voicetechpodcast)

This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech Pro Jon is the leader of the Open Voice Network, an organization that seeks to create a future of AI voice that is standards-based, interoperable, accessible, and data protected. While the voice movement is growing rapidly, it is still very much in a fledgling state. This makes the task of setting up governance and standards in the space highly relevant, and one which Jon is working hard to address. In today’s episode, we talk about why we need a network like OVN at all, and what happens if we don’t create such an organization. Jon explains why he is focusing on shopping and retail in particular. He dives into how this category of the market presents a research case that raises many of the relevant issues arising by the introduction of voice technology into a particular field.We cover conflicts of interest and groupthink too; between users, developers, enterprises, platform companies, and thought leaders, there are clearly many voices with different vested interests in what the standards look like and who they benefit. We hear about the five main areas which the research at OVN will focus on.Our conversation also covers some of the ethical issues raised by just how much data can be captured in a moment in which a customer's voice gets recorded, and how standardization can address the responsibility this places the company which hears it in. In the bonus questions for Pro listeners, Jon reflects on his storied career in technology, and what led him to launch the Open Voice Network. Voice will no doubt revolutionize the future of how we interact with tech, and standardization is at the center of this process, so tune in to hear exactly why that is.Highlights● Available at http://bit.ly/voicetechpodcast-ep064 Quotes from the show[03:17] We’re kind of in those Netscape early days of proprietary platforms[07:40] The question is, will the technology benefit all or will it only benefit some?[29:15] We are NOT in the business of being a standards organization[32:51] This is not a toy. This is not something cute in the kitchen.Links to clickManning books

This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech Pro Braden Ream is the CEO of Voiceflow, a collaborative design platform for voice app development. Voiceflow is currently responsible for powering one million conversations a month and 6% of the world’s Alexa Skills are built on their platform. In this episode, we discover how to build Alexa Skills and Google Actions without coding, using Voiceflow’s drag and drop interface. First off, we dive into conversation design on Voiceflow, the difference between using flowcharts and stateful design, the limitations of Voiceflow versus coding from scratch, and how Braden views the parity gap between what their platform can produce and what you can produce on the core platforms.We also get into industry topics such as what it is like to build a voice startup in the context of today’s funding, competition, and timing challenges; whether Braden considers voice to be an interface or platform; and his thoughts on the discovery issue and how it can be improved.You will also hear Braden’s predictions for 2020 – specifically the rise of intent-less voice app structures, the debate about whether apps are the right model for voice interfaces, and then he shares how he has managed to build such a strong community.For the Voice Tech Pro listeners, there are a number of bonus questions that reveal more about Braden’s background and the advice he has for newcomers, so be sure to sign up as a Voice Tech Pro at voicetechpodcast.com/pro.Highlights● Available at http://bit.ly/voicetechpodcast-ep063 Quotes from the show[05:56] Designers can collaborate right from the start[25:26] The industry is more collaborative. It doesn’t make sense for two startups to compete.[32:30] Monetization is a symptom of poor discoveryLinks to clickVoice Connected Business EU conference

This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech Pro Emerson Sklar is the Chief Evangelist at Bespoken, a company with a popular toolkit for testing and monitoring voice apps. We start by unpacking the fundamentals of testing and the various types, from the unit and end-to-end testing to continuous and usability performance testing. Emerson talks to us through the product features of Bespoken and how it works. We discover the surprising fact that their system uses text-to-speech to generate audio, which is then fed to a virtual Alexa on the servers to generate a response. They are thus able to modify the input in order to measure what effect that has on the output. Tuning in, listeners will also learn from case studies involving The Mars Agency and Mercedes, we cover the vital elements of a testing strategy and how it should be approached, and then we look at ways to better understand voice app users through monitoring and analytics. We have included a bonus section at the end comprising a run-down of all the tools that we can recommend for the various stages of the voice development process, including prototyping, skill building, coding frameworks, testing, and analytics.Highlights● Available at http://bit.ly/voicetechpodcast-ep062 Quotes from the show[05:53] At a high level we are the leaders of voice automation[32:58] What you experience is going to be dependent on the characteristics of your voice[49:08] Peru has a number of fantastic engineering schoolsLinks to clickManning books

This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech Pro Bixby 2, Samsung’s new voice assistant, is poised to become a major player in the voice ecosystem. With 500m devices sold each year, it represents an enormous opportunity for voice developers. Bixby’s Lead Developer Evangelist, Roger Kibbe, introduces us to the new product and what it means for developers, users, and the frontier of voice.In this episode, Roger talks about the coming paradigm shift voice presents in the way we will interact with our devices. He gets into what using Bixby will be like, including how their team have incorporated multimodality, and what that might look like while watching TV or booking a hotel. We take a deep dive into the development side of Bixby too, and Roger gives us some compelling reasons for why developers should get familiar with their IDE right away. He speaks about what it’s like to code on it, focusing on its revolutionary declarative development paradigm, and also touching on building concepts and actions. We hear about the genius AI behind its use of templates to refine searches and access spreadsheets, and its smart use of categories for third party apps, to deliver the best possible experience.In our bonus questions (for Voice Tech Pros only), Roger tells us his background story, and shares his advice for budding voice developers. This is an in-depth interview that gets into a range of exciting topics, making for an unmissable episode.HighlightsAvailable at http://bit.ly/voicetechpodcast-ep061Quotes from the show[26:54] There are about 700 capsules right now enabled on Bixby[37:23] The very first developers that got in there became really well known[41:17] In the Bixby IDE you can develop, do NLU modeling, debugging, and there is a simulator.[51:43] Voice-enabling a spreadsheet lets you build a bunch of interesting ideas[1:05:12] I’ve wanted to find technology that empowers people and then gets out of the wayLinks to clickVoice of the Car Summit

This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech Pro In today’s episode, you’ll hear four of my favorite conversations with brands and providers recorded at the recent Project Voice conference in Chattanooga, Tennessee. First up is Alexey Khitrov from IDR&D, who comes back on the show to give us an update on recent features, including their prizewinning results on liveness checks, a five-step behind-the-scenes authentication system, and their recent adoption of face technology too.Next up are Ron Jaworski and Noa Eshed from Trinity Audio who present the innovative features of their audio content solution. The team notably lists their CMS platform and the higher agency it provides their clients as far as content management. Laura Frantz from ICF also joins us to tell the story of how she built a voice app for a utilities company. She speaks about the functionality of the app and its hopes to integrate billing services in the future. Lastly, we speak to Zac Jarrard, project manager at Park University in Missouri, who talks about how students are not only using Alexa to access university services but are also learning to build Alexa apps in his voice development club. Highlights● Available at http://bit.ly/voicetechpodcast-ep060 Quotes from the show[17:29] Technology-wise we are there[21:50] Anyone creating textual content that is longer than two paragraphs is relevant[40:39] There’s so much opportunity in voice for utility sets[46:27] Since April 2018 we’ve had over 7000 skill activationsLinks to clickManning books

This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech Pro As voice-assistant technologies become more frequent in many different industries, questions of its influence on those industries themselves become more pertinent. Today’s guest is Krish Velkar from Ogilvy, who joins us to discuss his recent master's dissertation which explored the influence of voice assistants on the purchasing of FMCG products (fast-moving consumer goods).In this episode, we discuss the history of voice technology and the ways people are beginning to use it more frequently in India as well as globally. Krish gets into what voice tech promises for accessibility, speaking to his grandparents’ adoption of smartphones due to the intuitiveness of voice tech as a UI. He speaks about the idea of low and high involvement purchases, and where voice purchasing is most effective.We then get into Krish’s actual research, and he takes us through the hypotheses, methods, discoveries, and insights that can be found in his dissertation. He talks about the surveys he made regarding the buying process and the likelihood of repurchase using the Ariel detergent virtual assistant. He also discusses ways companies can optimize the voice-assisted experience, stressing the value of early brand adoption and more anthropomorphic chatbots. We could be looking at significant developments in the FMCG retail space over the next few years, so Krish’s research couldn’t come at a better time. Tune in to hear more about it. Highlights● Available at http://bit.ly/voicetechpodcast-ep059 Quotes from the show[09:33] In a few years people will have a dependent relationship with some sort of assistant[10:04] In India someone says, ‘I love you,’ to Alexa once a minute.[34:18] It takes a long time to reach the stage where a consumer associates a brand to a product categoryLinks to clickVoice of the Car Summit

This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech Pro On the show this week, we welcome Stacey Zuniga, the VP of Financial Services at ENACOMM, a FinTech provider of intelligent interactions and customer authentication for banks and financial services companies. Also joining us for the conversation is Kelly Burdette, the Senior Vice President of Digital and Product at Bank Independent – a customer of ENACOMM. Talking with both the technology provider and the client about how voice banking was implemented on Alexa makes for a well-rounded discussion. You will learn about the rationale behind the project and, from Kelly’s perspective, what it is like to compete with other banks and stay ahead of the curve. Our guests explain the benefits of voice banking, including improved accessibility, convenience, security, and human connection. Then Stacey explains the challenges of building financial-grade authentication with the platforms, the bidirectional exchange of information and the necessary changes to integrate the voice platform with the existing systems. We also cover some of the security issues of voice banking and payments, the latest technologies such as voice biometrics, and the importance of multi-factor authentication.This conversation is particularly relevant considering that it revolves around a service that most of us will inevitably engage, and listeners will hear use cases for how this technology is expected to change the lives of both young and old.Highlights● Available at http://bit.ly/voicetechpodcast-ep058 Quotes from the show[03:45] ENACOMM helps financial institutions with voice engagement. — Stacey Zuniga [07:57] We were the first to come out with a fully functioning Alexa skill in the community bank space.[13:17] Conversational banking, conversational technology is different than menu-driven technology[37:08] We have to be cautious as we continue to move into new spacesLinks to clickManning books

This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech ProToday on the show we talk with seven leading French companies in the burgeoning European voice space. The Voice Tech Paris 2019 Conference took place just last November and was the first B2B event dedicated to voice technology in France. But with over 50 speakers and 700 participants who attended, it’s safe to say that it’s certainly not going to be the last! In this episode, we hear from seven pioneering startups, ranging in specializations from speech analytics, to real-time voice transformation, to developing custom digital spokespeople, to a number of agencies as well. These companies give us a great cross-section of the types of attendees at the Voice Tech Paris 2019 Conference, as well as a panoramic view of what’s happening on the ground in the voice space in France, right now. The companies we speak with today are Allo-Media, Airudit, Candy Voice, Acapela Group, Insign, Speak UX!, and Loui Tech. Interest around voice interface is steadily growing in France, and if you’re wondering what the European market looks like today, and what it might look like in the near future, this is a great episode for keeping your finger on the pulse! By the end of this episode, you’ll be floored by the innovative solutions these seven diverse startups are providing for a kaleidoscope of users, from pilots to submarine workers, students, top brands, video gamers, telecommunicators, national train lines, to the medical world, and many more!Highlights● Available at http://bit.ly/voicetechpodcast-ep057 Quotes from the show[10:00] We have not received any requests for genderless voices[14:13] People are frustrated with chatbots. They realize they do not understand them![25:13] In France, it is just the beginning with our technology[27:23] Here in France, it is a privileged channel to use the phone[35:03] Today, a lot of companies fear sexism issues[37:06] I think the French market is actually at an advantageLinks to clickVoice of the Car Summit

How do you choose a voice for your brand? Why is it important for brands to have a voice in the first place? And what are the things you need to consider when choosing a voice? Today on the show, we welcome the CEO of WillowTree, Tobias Dengel, to answer these questions and give us a deeper insight into what the feeling is amongst the top tech execs about voice technology today. WillowTree is a leading mobile strategy, design, and app development company servicing Fortune 500 and Fortune 5000 clients like Pepsi, General Electric, Johnson & Johnson, and Time Warner (to name-drop a few!). In this episode, we discover the demand, the debates, and the challenges facing the world of voice technology and the importance of using multi-modal interfaces. One of the most fascinating parts of this interview looks at designing the voice identity of a brand and how companies are deciding on the voice they use. Human or robot? Samuel L. Jackson or Angelina Jolie? Male? Female? Or non-binary voices? Here, we get into an interesting discussion on how stereotypes can be perpetuated by using certain voices and the push toward promoting the use of more neutral and non-binary voices in apps today. We also take a dive into the topic of commerce, looking specifically at voice payments and how it is going to transform the future of mobile transactions. By the end of this episode, you’ll have a behind-the-scenes look at the conversations and questions that top agency and company execs are having right now, and a clearer view of the future of voice.Highlights● Available at http://bit.ly/voicetechpodcast-ep056 Quotes from the show[04:56] We are disrupting the disruptors.[36:35] 2020 will be the year of multimodal...[52:23] The future belongs to the Jack-of-all-tradesLinks to clickManning books

This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech Pro Today on the show we welcome Jackie Andrade, Professor of Psychology at the University of Plymouth, and Leonie Cooper, a Ph.D. candidate at the university who is researching robot-delivered intervention to reduce procrastination. In this episode, we talk about how people communicate with robots, the role that robots can play in healthcare, and how robots can change human behaviour and influence us to take the right actions. We begin this discussion by taking a broad look at the psychological support that can be delivered through humans, and how that can be delivered through technology. We then dive into the motivational interviewing concept – a counselling method that helps people resolve thoughts, feelings, and insecurities to help them find the internal motivation they need to change their behaviour. We then take a look at Jackie and Leonie’s study, which involves an adorable-looking NAO Robot. We head into all the details around their paper which looks at how motivational interviewing using a NAO Robot was received by patients. One of the most fascinating parts of this conversation is learning more about the technological design decisions made for voice, movement, expression, and interaction of the NAO Robot and why Jackie and Leonie specifically decided against using speech detection. We also unpack the debate about whether social robots will ever replace human therapists, as well as the surprising benefits and the challenges that come with talking to robots as opposed to humans. By the end of this episode, you’ll have a better understanding as to why we need social robot counsellors in the first place, leaving you with the question: How does this make you feel?Highlights● Available at http://bit.ly/voicetechpodcast-ep055 Quotes from the show[24:23] People felt it was helpful listening to themselves talk out loud about what they wanted to do.[34:13] Robots offer that non-judgemental environment, an opportunity to talk freely without interruption[34:55] The therapist is still behind the therapy they are receiving via the robot.[54:21] They got over the weirdness of talking to a robot[01:00:23] Don’t be scared of the programming.Links to clickVoice of the Car Summit

This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech ProThree of the world's leading digital agencies share their experiences in the world of voice, at the Project Voice 2020 conference.Brandon Kaplan of Skilled Creative in New York tells us how Fortune 500s are using voice right now, and how voice is quickly becoming an essential component of larger marketing campaigns. We discuss data capture, marketing responsibility, voice SEO and much more.James Poulter of Vixen Labs gives us an update on the state of play in the UK, and reveals some of the metrics that brands use to track the ROI of voice projects. He also launches Voice Masters, a new interactive training course.Gaurav Kishore of Florida-based Seedcube shares his do's and don'ts for voice design, explains why he built his latest product to convert newsletters into audio, and reveals how fish tank management is being disrupted with voice!HighlightsAvailable at http://bit.ly/voicetechpodcast-ep054 Quotes from the show[00:13] Is voice a place I can generate conversions?[13:48] Voice is not on an island. Think omni channel marketing.[35:39] What matters are not voice metrics but just straight content consumption metricsLinks to clickManning books

This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech ProToday we bring you two in-depth conversations from the Slush Mega Conference in Helsinki, Finland. In this episode, we’ll be talking with two giants in the payments space, Guillaume Pousaz the founder and CEO of checkout.com and Pieter van der Does, the CEO of Adyen.During our conversation, we discussed their opinions on voice payments — whether they were excited about it, whether they see it playing a role in the payment system in the near future, what challenges they foresee, and whether their customers are even asking about voice payments yet. We also discussed whether they plan to integrate their systems with the voice platforms for the foreseeable future, diving into biometrics, two-factor authentication, and much much more! A huge number of insights were shared in our conversations and we are really excited to bring it to you today.HighlightsAvailable at http://bit.ly/voicetechpodcast-ep053 Quotes from the show[0:15:50] Millennials are much more likely to trust voice payments[0:35:12] We have to embrace that we are in an intermediate phaseLinks to clickRobocopy Conversation Design Course

This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech ProToday on the show we welcome Shyamala Prayaga, the product owner for the Autonomous Digital Assistant at Ford Motor. In this episode, listeners will gain some insight into where voice tech is heading from the auto manufacturer’s point of view. Shyamala will share about her background in design and why she moved into the voice field, and then she outlines some of the major use cases for voice in the car and the current challenges with the implementation of voice. She discusses the factors to consider when designing for car voice assistants, introduces us to the idea of full-size remote-controlled cars that operate through teleoperation, and gives her take on integrating with parties versus developing your own assistant from scratch. Tuning into this episode, you will also learn more about biometric identification, data privacy and security, and much more. Shyamala has also launched a new book called Emotionally Engaged Digital Assistant, so be sure to check that out!HighlightsAvailable at http://bit.ly/voicetechpodcast-ep052 Quotes from the show[0:08:55] Most bots are branded as dumb even though they have a personality[0:29:33] If you don’t see the value using voice, you should not use it[0:33:06] The moment you start talking with any bot there is a connectionLinks to clickManning books: https://www.manning.com

This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech ProOn the show today we welcome Hans van Dam, the co-founder of Robocopy, a company that trains and certifies conversation designers all around the world. Hans begins by explaining to listeners what exactly conversation design entails and why it is important in the context of conversational AI technologies. We cover the various areas that conversation designers need to understand and consider, including technology, psychology, language and empathy, and then Hans gives us a breakdown of the Robocopy process that he and his team have refined by working with brands over the years. Tuning in to this episode, listeners will also hear more about starting a career in conversation design and how we can apply this function in teams. We talk about the online conversation design course itself – a program that teaches you to write natural language dialog for chatbots and voice assistants. If you go to voicetechpodcast.com/robocopy, you will get a whopping 50% discount on the course, or else use the code 'voicetech50'. Be sure to join us for another insightful conversation in the world of voice tech! HighlightsAvailable at http://bit.ly/voicetechpodcast-ep051 Quotes from the show[0:19:59] We teach people to deconstruct human communication[0:22:49] We give designers a methodology to create good conversations that can be implemented quicklyLinks to clickRobocopy Conversation Design Course

This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech Pro https://voicetechpodcast.com/pro“What should we be doing with voice?” If you or your team are asking that question, you need to be at Project Voice and we’re here to tell you why!Today on the VoiceTech Podcast we welcome Bradley Metrock, the organizer of Project Voice 2020. Bradley is CEO of Nashville-based Score Publishing, which helps creators find their voice. He founded podcast network VoiceFirst.FM hosts the popular show This Week In Voice, published More Than Just Weather And Music: 200 Ways To Use Alexa, and produces the company's series of VoiceFirst Events. Bradley has been cited as a leading thought leader on voice-first technology and AI, speaking regularly on its profound impact on our world.Our conversation today mostly revolves around Project Voice 2020, we also discuss some of Bradley’s above-mentioned ventures. He talks about his views on what he sees as the trends in Voice at the moment and lays out his predictions for 2020. It’s a really interesting and intriguing conversation we had, so be sure to keep listening! Also, check out the link below for 30% off Project Voice 2020 tickets.Highlights- Available at http://bit.ly/voicetechpodcast-ep050aQuotes from the show[0:09:51] This isn’t a transactional sort of conference[0:15:20] I am a truth teller to the marketplace and that is what sets our event apart[0:44:54] Focus on the identity of your show, the feelings it evokes, and the value it addsLinks to clickProject Voice

This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech ProToday’s guest is Anthony Tassone, founder of Green Key, a startup that builds artificial intelligence to optimize sales, trading, and a growing list of other services. Green Key uses voice technology to structure conversations into actionable data toward the end aim of generating insights and powering automation. They also work with police officers and first responders, helping them to leverage the power of voice to go hands-free, thereby improving the speed and safety of operations.Our conversation focusses mostly on the topic of how Green Key voice-assists the police. He explains how NLP is transforming the emergency services sector by enabling officers to use voice technology to fill out reports or conduct searches and queries in a hands-free manner. It then enables them to access that data later while at the wheel or on the street. We also talk about some privacy implications and how Green Key avoids them through the provision of an on-premises solution. In the example of the Police, it provides an on-demand recording microphone rather than one which is always listening.Anthony covers some machine learning processes which enable Green Key to construct its collections of domain-specific jargon libraries as well. You’ll also discover why voice isn’t always the best output method, and how Green Key scaled up from its initial role in the financial sector to servicing new markets. This is a great episode and one you are going to want to hear.Highlights from the showAvailable at http://bit.ly/voicetechpodcast-ep049 Quotes from the show[06:30] There are particular people who require hands-free and eyes-up to do their job or to remain safe[15:30] We’re building a collection of domain-specific jargon libraries globally[19:23] The first time that I came across genetic algorithms I almost fell out of my chair[21:45] NLP is the interface from human to machineLinks from the showManning books

This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech Pro https://voicetechpodcast.com/proToday on the VoiceTech Podcast we welcome Nathan Treloar, who is the founder and president of Orbita. Orbita is a Boston-based company that provides software to improve patient engagement in digital health through voice-first and artificial intelligence solutions. Nathan is a highly respected speaker and authority in the field of voice-first healthcare technology and has advised many large-scale companies and government agencies on the subject.This in-depth and fascinating conversation covers the current state of voice and chatbots in the healthcare sector, the many ways that voice services can improve the quality of medical delivery and much more. We talk about some of Orbita’s case studies, the advantage of voice technologies and a few of the product features of the company. We also get into the security and privacy issues that are so prevalent in fields that require ‘always-on’ devices and how the HIPAA regulations aim to curb hazards in this regard.Nathan does a great job of unpacking the complex set of concerns around big tech, trust, and health data, so for this eye-opening discussion about the future of healthcare as we know it, be sure to listen in!Highlights from the showAvailable at http://bit.ly/voicetechpodcast-ep048 Quotes from the show[0:09:40] It’s one thing to record a note about a patient, it’s another to record a prescription[0:11:34] The applications of virtual assistants in a healthcare setting demand optimized content experiences[0:13:44] How do you ensure that it isn’t picking up other things said in the clinical setting?[0:16:16] We are seeing an interest in applying voice tech for chronic care, elder care, and post acute needsLinks from the showProject Voice

Episode descriptionIn this episode, you'll hear me talk with six of the hottest startups at the Slush 2019 tech conference in Helsinki, Finland. These include: a mobile app and Alexa skill to track your carbon footprint from your purchases; an automatic podcast creation product that uses text to speech to transform your blog posts into full podcast episodes; a wonderful UK startup that helps children to say what's on their minds and report abuse; an ID verification system that makes you pull funny faces to authenticate; a multimodal human emotion detection system from Russia that measures speech, gesture, heart rate and breathing to outperform some of the big tech players; and a super cool tactile sensor that lets you communicate with your autonomous car by touching it in different ways. It was an amazing event, and the Finns are justifiably proud of Slush, with over 25,000 attendees from around the world, and easily taking the title for best looking tech conference. It was surprising how few voice startups there were at the event, until I realised that both Alexa and Google Assistant do not support the Finnish language. And while they all speak perfect english, their accent can cause problems with the speech recognition. Quotes from the show[10:05] Whatever obstacles you have in life, you should have access the same education [15:25] We can detect whether or not it's a human hand, to avoid cheating [29:00] The little girl would never have reported the abuse to the police otherwise Links from the showManning books: https://www.manning.com

Adam Emfield is the Head of User Experience at Cerence, formerly known as Nuance Automotive. Join us for a fascinating conversation about voice UX in the automobiles of the future. Discover Cerence's vision for a multi-modal, multi-sensor, multi-assistant driving experience, plus the many advantages voice brings to drivers and manufacturers.Then dive into the latest design concepts of voice in the car, including personalisation and contextual awareness, and how speech anthropomorphism and emotion detection can increase user trust. To round off, you'll hear about the future of autonomous vehicles, with the various levels of autonomy explained, and how voice plays a role in each.This conversation a highlight reel of insights and revelations, and brings together two of the most exciting and transformative technologies of our lifetimes; voice and self-driving cars. Enjoy! This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech Pro https://voicetechpodcast.com/proFull summary of takeaway pointsA written summary of all the points made in the episode is available for Voice Tech Pro subscribers. Unlock everything at https://voicetechpodcast.com/pro Quotes from the show[34:14] The ability to REMEMBER the dialogue was MUCH higher in the contextually aware system.[01:06:42] When people TALK to the car they RELAX, and it breaks that TRUST barrier.Links from the showCerence http://bit.ly/2p8MHEbNuance http://bit.ly/2CyduwBVoice at CES http://bit.ly/2NBPRd6Reuters article on CES https://reut.rs/2NB1JMlAutonomous driving levels 0 to 5 https://tek.io/33CNnRcTop Anthropomorphic Cars http://bit.ly/2Czj0iEHarmon Kardon car http://bit.ly/2CwlZZ7Subscribe to get future episodesApple iTunes: https://apple.co/2LqW4olGoogle Podcasts: http://bit.ly/voicetechpodcast-googleSpotify: https://spoti.fi/2IZr5hmGo Pro: https://voicetechpodcast.com/proJoin the discussionWeekly Newsletter: https://voicetechpodcast.com/newsletterMedium Blog: https://voicetechpodcast.com/mediumWrite for Blog: https://voicetechpodcast.com/publishEmail: carl@voicetechpodcast.comTwitter: http://bit.ly/voicetechpodcast-twitterReddit: http://bit.ly/voicetechpodcast-redditFacebook Group: http://bit.ly/voicetechpodcast-facebook-groupFacebook Page: http://bit.ly/voicetechpodcast-facebook-pageSupport the Voice Tech PodcastBecome a patron: https://voicetechpodcast.com/sponsor Tell a friend about us or share on social media!Support the show (https://patreon.com/voicetechpodcast)

Bob Stolzberg is the founder of VoiceXP, a platform that lets you build engaging voice experiences for Amazon Alexa, Google Assistant, and Samsung Bixby without writing a line of code. Find out how VoiceXP's super simple form based approach lets users have build multimodal voice apps with custom voices and API integrations for a wide variety of use cases. We also learn about some of the big trends in voice, such as why now is the perfect time to set up a flash briefing, what the word on the ground in Silicon Valley is, and how all websites will soon have a voice interface. This is an energetic conversation packed with useful insights and fun demos, so don't miss it!This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech Pro https://voicetechpodcast.com/proQuotes from the show:[06:11] If you want to generate ROI and increase your audience NOW is the best time[39:46] Voice is brand new to the ValleyHighlights from the show:Available at http://bit.ly/voicetechpodcast-ep045Links from the show:Manning books: https://www.manning.com

Rob Lubow is the co-founder of Botcopy, a tool that lets you build custom chatbots for your website, powered by Dialogflow. Rob explains the benefits of text-based chatbots, shares some chatbot design tips, and explains how to quickly build your own using Dialogflow and Botcopy. We discover the major uses for website chatbots, and a new trend for full screen bot landing pages. Rob explains some of the limitations of voice bots, such as high cognitive load, and the many advantages multimodal chatbots have over voice bots. An experienced startup founder and bot developer, Rob shares his advice for people building a conversational UI products and startups, such as not trying to emulate a human with a voice-only interface. Finally we learn why Rob considers himself a transhumanist, more interested in putting the best of humanity into a bot than creating a new sentient species.This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech Pro https://voicetechpodcast.com/proQuotes from the show:[41:41] spend more time mastering something that's here now[52:40] they're not really talking to a bot at all, they're talking to a personHighlights from the show:Available at http://bit.ly/voicetechpodcast-ep044Links from the show:Georgian Partners Impact Podcast: https://voicetechpodcast.com/impactpodcastFinderFox voice-enabled news: "Alexa, enable FinderFox" @AskFinderFoxRobocopy Conversation Design Course http://bit.ly/2Q3QRts

Micah Hollingworth is CEO and co-founder of Broadw.ai, an AI powered ticketing agent and integrated marketing platform for live Broadway events and theatre-goers. We discover how voice and conversational AI are being used in the theatre industry, helping to tackle the most pressing challenges faced by consumers and ticket sellers. Conversational interfaces capture huge amounts of data, which is key to targeting the right customers in outbound campaigns, personalising the offer, and selling tickets quickly. Hear Micah's vision for the future of voice tech in entertainment, including conversational ticket sales, integration with our content feeds, and even appearing in mainstream media. This conversation demonstrates the huge impact conversational technology is having on every industry, even those typically seen as slow to adopt new technologies. Prepare to change the way you see the theatre! This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech Pro https://voicetechpodcast.com/proQuotes from the show:[09:22] I can extend where I can sell my seats and influence which seats are sold.[23:43] Everybody can agree that's a good use of voice. It's a canny way of winning hearts and minds.[34:01] For desktop visits, you can serve up content. For mobile visits, jump straight to the order form.[01:01:28] To combat AI bias, ensure the people designing it have a variety of backgrounds.Highlights from the show:Available at http://bit.ly/voicetechpodcast-ep043Links from the show:Manning books: https://www.manning.com

Mike Page is the co-founder and CEO of Phebi, Inc, a voice search SaaS solution that makes it easy for customers to talk to e-commerce websites. We discuss how and why adding contextual voice search to your website can increase user engagement and sales, improve data privacy and regulatory compliance, and help you develop a closer relationship with your customers. We discover that training custom speech-to-text models (STT) such as Phebi's allows for some interesting use cases outside of e-commerce, and how having access to the raw audio allows us to customise search results using gender and emotion detection. We learn how audio data quality can affect STT results, and how to use analytics to improve STT and NLU performance. Finally, Mike explains why it's wise for companies to opt-out of the surveillance economy. This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech Pro https://voicetechpodcast.com/proHighlights from the show:Available at http://bit.ly/voicetechpodcast-ep042 Links from the show:Georgian Partners Impact Podcast: https://voicetechpodcast.com/impactpodcast Phebi: https://getphebi.com FREE TRIAL UPGRADE: To get 30 days free trial instead of 7, email info@getphebi.com and mention the Voice Tech Podcast Phebi Shopify app: http://bit.ly/2OPqB3RPhebi auto dealer case study: http://bit.ly/2qeYwZFPhebi / Breakthrough UX partnership: http://bit.ly/2OWjgjhPhebi on LinkedIn: http://bit.ly/2OJVLcPPhebi on YouTube: http://bit.ly/2MFkZGJSubscribe to get future episodes:Apple iTunes: https://apple.co/2LqW4olGoogle Podcasts: http://bit.ly/voicetechpodcast-googleSpotify: https://spoti.fi/2IZr5hmJoin the discussion:Weekly Newsletter: https://voicetechpodcast.com/newsletterMedium Blog: https://voicetechpodcast.com/mediumWrite for Blog: https://voicetechpodcast.com/publishEmail: carl@voicetechpodcast.comTwitter: http://bit.ly/voicetechpodcast-twitterReddit: http://bit.ly/voicetechpodcast-redditFacebook Group: http://bit.ly/voicetechpodcast-facebook-groupFacebook Page: http://bit.ly/voicetechpodcast-facebook-pageSupport the Voice Tech Podcast:Become a patron: https://voicetechpodcast.com/donateTell a friend about us or share on social media!Leave a 5-star review on iTunes: https://apple.co/2LqW4olSupport the show (https://patreon.com/voicetechpodcast)

Petar Ojdrovic is the founder of Home Service, a voice-based solution for vacation rental management that Improves the guest experience while helping hosts save time and drive 5 star reviews. I'm also joined by my co-host, the inimitable Charlie Cadbury, CEO of Say It Now, who elevates the discussion with his vast experience of building apps for the travel and hospitality industries. In this episode we learn about the typical problems vacation rental hosts and guests face during their stays in vacation rentals like Airbnb, and how hosts can use voice to tackle these. We cover designing a human into the loop, the ways multimodal should be used, how to improve intent resolution. Charlie introduces us to the concept of a crap wizard, and how you can avoid having your voice app users feel like one, and Petar shares advice for budding voice developers and startup founders. This in-depth conversation really showcases the potential of voice to gather data and offer value to users. This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech Pro https://voicetechpodcast.com/proHighlights from the show:Available at http://bit.ly/voicetechpodcast-ep041Links from the show:Manning books: https://www.manning.com 40% off all books code: PODVOICETECH19 AllAboutVoice Conference, Munich, Oct 11: http://bit.ly/30pzhAW - 15% discount with code VOICETECH "Alexa/Google, launch Voice Tech Survey" Home Service: https://homeservice.ai

Stuart Crane is the founder and CEO of SurveyLine, a new product that lets you create voice based surveys. Stuart presents the many use cases of voice surveys, and their advantages over traditional methods. He also shares some design tips for creating effective voice surveys, including how to personalise the questions for users and use a custom voice for branding. SurveyLine and the Voice Tech Podcast have partnered up to make a survey especially for you, the Voice Tech Podcast listener! To try it now, simply say "Alexa/Google, launch voice tech survey". Stuart is also the founder of VoiceMetrics, a product that lets businesses access their own database information by voice. We discuss the reasons for his decision to pivot the business to SurveyLine, the major startup opportunities in voice right now, and the ultimate potential of voice interfaces. This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech Pro https://voicetechpodcast.com/proHighlights from the show:Available at http://bit.ly/voicetechpodcast-ep040 Links from the show:"Alexa/Google, launch voice tech survey" SurveyLine: https://www.surveysbyvoice.com/ VoiceMetrics: https://www.voicemetrics.io/ HBR article - Using Smart Speakers to Engage your Customers http://bit.ly/2n3H7BLAlexa for Business https://amzn.to/2ouoHukTrue Reply: https://truereply.comSubscribe to get future episodes:Apple iTunes: https://apple.co/2LqW4olGoogle Podcasts: http://bit.ly/voicetechpodcast-googleSpotify: https://spoti.fi/2IZr5hmJoin the discussion:Weekly Newsletter: https://voicetechpodcast.com/newsletterMedium Blog: https://voicetechpodcast.com/mediumWrite for Blog: https://voicetechpodcast.com/publishEmail: carl@voicetechpodcast.comTwitter: http://bit.ly/voicetechpodcast-twitterReddit: http://bit.ly/voicetechpodcast-redditFacebook Group: http://bit.ly/voicetechpodcast-facebook-groupFacebook Page: http://bit.ly/voicetechpodcast-facebook-pageSupport the Voice Tech Podcast:Become a patron: https://voicetechpodcast.com/donateTell a friend about us or share on social media!Leave a 5-star review on iTunes: https://apple.co/2LqW4olSupport the show (https://patreon.com/voicetechpodcast)

Jonathan Rechtman is the co-founder of Cadence Translate, a language services company that help corporations and financial firms conduct business and investment research across the language barrier. Jonathan is a true expert in the field, having worked for the UN, celebrities and businesspeople alike. He explains the state of translation and interpretation today, how the process works, the skills and technology interpreters use, and how the profession is being impacted by the latest developments in technology. We discuss the do's and don't when hiring interpreters, how you can get the most value from your translated audio, some skills that interpreters have that you can use in your daily life, automatic interpretation devices, unified communications as a service (UCAAS), and much more. One of the most interesting discoveries to come out of our discussion is the similarity between the mental processes of a human interpreter and the state of the art natural language processing stack that smart speakers use, a connection that can inform our approach to designing voice interfaces.This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech Pro https://voicetechpodcast.com/proHighlights from the show:Available at http://bit.ly/voicetechpodcast-ep039 Links from the show:Georgian Partners Impact Podcast https://voicetechpodcast.com/impactpodcast Manning books: https://www.manning.com 40% off all books code: podvoicetech19 AllAboutVoice Conference, Munich, Oct 11: http://bit.ly/30pzhAW - 15% discount with code VOICETECH Bespoken Testing Webinar, Sept 25: http://bit.ly/2LE4HgH Cadence Translate: https://www.cadencetranslate.com (Discount on first use of interpreting/translation service) Join Cadence as an Linguist: https://www.cadencetranslate.com/learnFree ebook on Due Diligence for Linguists: http://bit.ly/2magvyeTwilio UCAAS: https://www.twilio.comZoom UCAAS: https://zoom.usSubscribe to get future episodes:Apple iTunes: https://apple.co/2LqW4olGoogle Podcasts: http://bit.ly/voicetechpodcast-googleSpotify: https://spoti.fi/2IZr5hmJoin the discussion:Weekly Newsletter: https://voicetechpodcast.com/newsletterMedium Blog: https://voicetechpodcast.com/mediumWrite for Blog: https://voicetechpodcast.com/publishEmail: carl@voicetechpodcast.comTwitter: http://bit.ly/voicetechpodcast-twitterReddit: http://bit.ly/voicetechpodcast-redditFacebook Group: http://bit.ly/voicetechpodcast-facebook-groupFacebook Page:

Episode description:David Borish is Chief Creative at PRIMO AI, a New York startup that recommends the highest performing Speech-to-text (STT) and Natural Language Understanding (NLU) services for a particular dataset and geographical region. We discover what the biggest problem with speech to text systems is today, and why trying to solve it by hiring data scientists can be prohibitively expensive. We also discuss the advantages of acquiring a technology patent, why David chose to recently enter the voice space, and the approach he takes when selecting his next entrepreneurial challenge. David is a seasoned startup veteran who believes passionately in the future of voice, and our conversation contains many valuable lessons to take away. This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech Pro https://voicetechpodcast.com/proHighlights from the show:Available at http://bit.ly/voicetechpodcast-ep038 Links from the show:Phebi Voice Search https://getphebi.comAllAboutVoice Conference, Munich, Oct 11: http://bit.ly/30pzhAW - 15% discount with code VOICETECH Robocopy Conversation Design Course http://bit.ly/2Q3QRts - 20% off with code VOICETECH20 Primo AI: voiceprimo.com Become a beta tester: info@voiceprimo.com David Borish homepage: http://www.davidborish.com Headspin: https://www.headspin.ioKaldi: http://kaldi-asr.org/Google Cloud STT: http://bit.ly/2QkCYHNSubscribe to get future episodes:Apple iTunes: https://apple.co/2LqW4olGoogle Podcasts: http://bit.ly/voicetechpodcast-googleSpotify: https://spoti.fi/2IZr5hmJoin the discussion:Weekly Newsletter: https://voicetechpodcast.com/newsletterMedium Blog: https://voicetechpodcast.com/mediumWrite for Blog: https://voicetechpodcast.com/publishEmail: carl@voicetechpodcast.comTwitter: http://bit.ly/voicetechpodcast-twitterReddit: http://bit.ly/voicetechpodcast-redditFacebook Group: http://bit.ly/voicetechpodcast-facebook-groupFacebook Page: http://bit.ly/voicetechpodcast-facebook-pageSupport the Voice Tech Podcast:Become a patron: https://voicetechpodcast.com/donateTell a friend about us or share on social media!Leave a 5-star review on iTunes: https://apple.co/2LqW4olSupport the show (https://patreon.com/voicetechpodcast)

Episode description:Don White is CEO and Co-Founder of Satisfi Labs, an AI-powered Knowledge Management Platform that offers conversational search and commerce solutions for fan, guest, and customer engagement. Don describes the types of companies and industries most interested in implementing question and answer solutions, and reveals the number #1 question their customers ask. We cover how these Q&A models work, how scalable they are, and how they are deployed to clients. We also discuss the benefits of voice search, and how ready consumers are for the transition. Don also shares some design tips too, such as how to handle unexpected user queries, the reasons for response bias, and the importance of asking follow up questions. And we answer the most crucial question of all: where to buy Bacon on a Stick.This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech Pro https://voicetechpodcast.com/pro Highlights from the show:Available at http://bit.ly/voicetechpodcast-ep037 Links from the show:Georgian Partners Impact Podcast https://voicetechpodcast.com/impactpodcast Manning books: https://www.manning.com 40% off all books code: podvoicetech19 Bespoken Webinar, Sept 25: http://bit.ly/2LE4HgH AllAboutVoice Conference, Munich, Oct 11: http://bit.ly/30pzhAW - 15% discount with code VOICETECH Satisfi Labs: https://www.satisfilabs.com Satisfi Funding press release: https://prn.to/2LFXzRaSubscribe to get future episodes:Apple iTunes: https://apple.co/2LqW4olGoogle Podcasts: http://bit.ly/voicetechpodcast-googleSpotify: https://spoti.fi/2IZr5hmJoin the discussion:Weekly Newsletter: https://voicetechpodcast.com/newsletterMedium Blog: https://voicetechpodcast.com/mediumWrite for Blog: https://voicetechpodcast.com/publishEmail: carl@voicetechpodcast.comTwitter: http://bit.ly/voicetechpodcast-twitterReddit: http://bit.ly/voicetechpodcast-redditFacebook Group: http://bit.ly/voicetechpodcast-facebook-groupFacebook Page: http://bit.ly/voicetechpodcast-facebook-pageSupport the Voice Tech Podcast:Become a patron: https://voicetechpodcast.com/donateTell a friend about us or share on social media!Leave a 5-star review on iTunes: https://apple.co/2LqW4olSupport the show (https://patreon.com/voicetechpodcast)

Episode description:Adam Greenwood is the founder of the award winning digital agency, Greenwood Campbell. We discuss his experiences building chatbot and voicebot applications, as well as the wider implications of these technologies, specifically the echo chambers they are so good at creating. We learn what an echo chamber is, why they are so dangerous, and what we can do to avoid them. We also discover whether voice enabled devices will make the situation better or worse. Adam shares the state of the UK voice market, and highlights some of the use cases best suited to voice apps. Then we discuss voice SEO and how brands can compete here. We then tackle the design and development of chatbots and voicebots, discussing the different ways they can be built, and the benefits and challenges of each. Adam also reveals some of the big surprises his team have had during their many successful implementations. This is a thought-provoking episode that will inform and inspire in equal measure. This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech Pro https://voicetechpodcast.com/proHighlights from the show:Available at http://bit.ly/voicetechpodcast-ep036Links from the show:Phebi Voice Search https://getphebi.comRobocopy Conversation Design Course http://bit.ly/2ZyW0dxGreenwood Cambell http://bit.ly/30pYJGoAdam's Echo Chamber article http://bit.ly/30owwQvAdam's TEDx talk http://bit.ly/30pZM9wAdam Greenwood Homepage http://bit.ly/30rLR2E"Hey Google, talk to Greenwood Campbell" Twitter @greenwoodcampbell Facebook http://bit.ly/30oXSG3Subscribe to get future episodes:Apple iTunes: https://apple.co/2LqW4olGoogle Podcasts: http://bit.ly/voicetechpodcast-googleSpotify: https://spoti.fi/2IZr5hmJoin the discussion:Weekly Newsletter: https://voicetechpodcast.com/newsletterMedium Blog: https://voicetechpodcast.com/mediumWrite for Blog: https://voicetechpodcast.com/publishEmail: carl@voicetechpodcast.comTwitter: http://bit.ly/voicetechpodcast-twitterReddit: http://bit.ly/voicetechpodcast-redditFacebook Group: http://bit.ly/voicetechpodcast-facebook-groupFacebook Page: http://bit.ly/voicetechpodcast-facebook-pageSupport the Voice Tech Podcast:Become a patron: https://voicetechpodcast.com/donateTell a friend about us or share on social media!Leave a 5-star review on iTunes: https://apple.co/2LqW4olSupport the show (https://patreon.com/voicetechpodcast)