Podcasts about home services

Most service business owners are chasing the next lead source. Google Ads. Facebook Ads. AI. SEO. Automation. But sometimes the fastest way to grow is still the most old-school strategy in the book: getting out into your community, shaking hands, building trust, and making sure people remember your brand. In this episode of Service Business Mastery, Tersh Blissett and Joshua Crouch sit down with Chuck Worley, owner of Worley's Home Services, to talk about branding, networking, reputation, and the real-world grind behind building a service business people know, trust, and refer. Chuck shares his journey from struggling in school to building a career in HVAC sales, starting and losing a business, rebuilding from bankruptcy, paying back debts he was no longer legally required to pay, and eventually growing Worley's Home Services into a $17 million company. He also breaks down why branding is not just about a logo, why standing out matters, and how his orange and green jackets became a memorable part of his local brand. They also discuss: How Chuck went from HVAC technician to top-performing comfort advisor Why sales changed his life and gave him a path forward The painful lessons from bankruptcy and rebuilding from zero Why reputation matters more than almost anything in business How Chuck used networking to grow his company without relying only on digital marketing Why your brand needs to be memorable, even if people think it looks ridiculous How local chambers, BNI groups, and business events can generate real relationships Why referrals still matter in a world obsessed with AI and ads How Chuck used small acquisitions and owner financing to grow Why being the "power connector" in your market can create long-term growth How service business owners can start networking even if they feel uncomfortable If you are a service business owner who wants to build a brand people remember, generate more referrals, and grow through real relationships, this episode is a practical, no-BS playbook. Timestamps 00:00 Old-school networking advice 03:36 Challenges with AI voice calls 08:48 Struggling through high school 11:48 Quitting shipyard job for family 13:32 Quitting jobs due to drug use 18:42 Friend's Offer During Divorce 22:18 Early business struggles and trust 25:11 Growing HVAC Business from Dorm Room 27:03 CallRail for tracking marketing calls 30:37 Networking as an Introvert 32:51 Growing the sales team 36:55 Personal branding and first impressions 41:10 Joining a Chamber of Commerce 45:13 Networking and local referrals 48:41 Networking with industry professionals 52:26 Overcoming networking anxiety 52:58 Networking event experience 56:57 Importance of referrals and relationships 59:38 Wrapping up and subscribing encouragement Follow the Host and Guest Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Joshua Crouch: https://www.linkedin.com/in/josh-crouch/ Chuck Worley: https://www.linkedin.com/in/chuckworley757/  Connect with Us • LinkedIn - https://www.linkedin.com/company/service-business-mastery • TikTok - https://www.tiktok.com/@servicebusinessmasterypodcast • Facebook Group - https://www.facebook.com/groups/servicebusinessmasterypodcast • Instagram - https://www.instagram.com/servicebusinessmasterypodcast This episode is kindly powered by: UpFrog: upfrog.com MarketStorm is an AI-powered advertising platform. Results vary by market, budget, and campaign configuration: https://marketstorm.ai/ Get Your 14-Day Free Trial with CallRail!: https://www.callrail.com/sbmpod CompanyCam: https://companycam.com/ Breezy: Capture 25-30% more clients with Breezy AI Agents. Use code "SBM" to book a demo and get $500 on us: https://getbreezyapp.com/schedule-demo PhoneTAP: Your calls hold the key to growing your business. PhoneTAP gives you instant AI analysis, real customer lifetime value, and tools to coach your team. Learn more: phonetap.ai/demo   

Growing a seven-figure home service business shouldn't cost you your sanity. In this episode of Masters of Home Service, host Adam Sylvester talks with Savannah Revis, founder of Earth Love Cleaning, about what it truly takes to scale your business past the $1 million mark. Savannah shares how discipline, systems, SOPs, and a focus on consistency helped her grow without sacrificing service quality.  Show Notes: [00:57] Savannah's early start in cleaning [01:28] How she built a million-dollar cleaning business  [02:13] How bodybuilding discipline transformed her cleaning business [03:17] What skills are needed to scale from $100K to $1M? [04:47] Why SOPs, systems, and checklists matter for growth [09:58] Streamlining client onboarding to reduce chaos [10:59] How to create clear SOPs for your team at every job [13:51] What roles should you hire for a million-dollar business? [15:13] How checklists improve customer satisfaction and retention New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR

In this insightful interview, Quinn Small, Founder & CEO at Driive, shares her journey from early career in window coverings to leading a tech-driven scheduling platform for home services. Discover how her innovative approach leverages AI and automation to transform industry practices, improve efficiency, and boost revenue.   key topics Quinn Small's entrepreneurial journey from window coverings to tech The challenges of scheduling in home services How AI and automation can improve industry efficiency   Chapters 00:00 The Journey Begins: From Childhood to Entrepreneurship 02:33 Identifying the Problem: The Birth of Driive 04:13 Building the Prototype: Early Days of Development 06:45 Customer Feedback: Understanding Market Needs 09:09 Navigating Scheduling Challenges: The Art and Science 12:00 AI and Automation: The Future of Scheduling 22:22 Rapid Fire Round: Personal Insights and Advice  

Change Your Filter is entering a new chapter with new hosts Lisa Forrest and Scott Ossim.In Lisa Forrest's first episode as host, she sits down with Jennifer Motti, owner of Evolve Air Conditioning, Heating & Plumbing in Las Vegas, to talk about her journey from salon owner to 51% owner of a $1M HVAC and plumbing business.Jennifer shares what it's really like to work with her husband, grow through a challenging market, compete in one of the toughest HVAC cities in the country, make hard staffing decisions, and choose profitability over chasing growth at any cost.Lisa and Jennifer also talk about women in HVAC, trade school expectations, contractor networking, leadership, business ownership, and why changing your perspective can change the trajectory of your company.Powered by Contractor Commerce.eCommerce for Contractors ... Learn More.Follow us on social!LinkedInFacebookInstagramConnect with Jennifer

It's Fed Day, and the real estate industry is fighting for control. In Episode 365 of This Week in Real Estate, we're going live on one of the biggest housing market days of the month: the Federal Reserve's latest rate announcement. Mortgage rates, buyer demand, affordability, home prices, and market confidence are all tied to what the Fed says next, and we'll be watching the announcement as it hits near the end of the show. But the Fed is only one part of the story. This week, we're breaking down a wild set of real estate headlines that all point back to one major question: who controls the housing market now? We'll cover the growing tension inside NAR, Inman's new advisory council featuring leaders from Zillow, Compass, and HomeServices, the latest twist in the Zillow, Compass, MRED, and CoStar legal fight, and why eXp says the off-MLS listing debate keeps leaving out the buyer. We'll also dig into Google's nationwide real estate listing rollout and what it could mean for agents, brokerages, portals, and listing visibility. If Google becomes a bigger home search destination, what happens to Zillow, Realtor.com, Homes.com, MLSs, and the broader real estate portal ecosystem? Plus, Bed Bath & Beyond is acquiring Fathom Holdings in a $53.8 million deal, and we're looking at the SEC filing tied to the REAL and ReMax transaction. Was the mysterious "Party C" possibly eXp? We'll talk through what the filing says, what it does not say, and why brokerage consolidation may be one of the most important trends agents are underestimating. Then we'll shift to the housing market itself. Record home prices, elevated mortgage rates, weaker purchase demand, rising contract cancellations in former hot seller's markets, and new signs that buyers may be reemerging. Is this finally a housing market turning point, or are affordability issues still keeping buyers stuck on the sidelines? Join Ray Ellen for tWiRE Episode 365 as we unpack the biggest real estate news, housing market trends, mortgage rate updates, private listing battles, portal wars, brokerage consolidation, and the Fed's latest interest rate decision. What do you think matters most for the housing market right now: the Fed, mortgage rates, Google entering listings, Zillow's off-MLS fight, or buyers pulling back? Drop your take in the live chat or comments. Subscribe for sharp, no-fluff real estate news and housing market analysis every week. #HousingMarket #MortgageRates #RealEstateNews

Discover what's actually working for home service businesses to rank on Google Maps in 2026. From Google Business Profile optimization to zero-click search strategies, we break down the top local SEO tactics driving real results. BestLyfe Group City: Lawrenceville Address: 279 W Crogan St Website: https://bestlyfegroup.com/

Most contractors are using AI to save time. John Wilson and Service Scalers CEO Sam Preston argue the real opportunity is much bigger: using AI to replace software, automate workflows, and build custom tools that drive growth.In this episode, John and Sam break down how home service companies are using "vibe coding" to build websites, internal software, dashboards, and automation systems without hiring developers. They share practical ways contractors can reduce costs, improve operations, and create competitive advantages using AI.What You'll Learn:→ What vibe coding is and why contractors are embracing it→ How to replace expensive software with custom AI-built tools→ The framework for identifying automation opportunities in your business→ Why AI should automate workflows, not just assist employees→ How AI can improve margins, reduce overhead, and accelerate growth————————————————

Does quoting big-ticket jobs leave you feeling nervous? In this episode of Masters of Home Service, host Adam Sylvester sits down with Anatoly Nasarov, owner of N&P Cleaners, and Kevin Cook, founder of The Dirty Work Sales System, to uncover the secrets to closing $20K jobs without feeling pushy or uncomfortable. Discover the mindset shifts, practical sales techniques, and instant confidence boosters that will help you win larger jobs and grow your business sustainably. Show Notes: [00:59] Common mistakes when quoting big jobs [02:23] The importance of speed to close jobs quickly [03:20] How do you pre-qualify customers effectively? [04:36] Addressing price objections with direct questions [06:26] Should you present estimates to both spouses? [08:55] Selling outcomes versus technical details [10:14] Why detailed estimates help with negotiations [11:51] Knowing your pricing builds confidence [14:07] How confidently saying "no" can win sales [15:36] Prevent objections by pre-addressing concerns [17:25] Navigating "I need to think about it" objections [18:56] Balancing assertiveness without being pushy [20:13] The power of silence after presenting your offer New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR

Amber Farrell grew up watching her father dig ditches as a master plumber for 40 years. That upbringing gave her a genuine respect for blue-collar entrepreneurs—and a deep frustration watching them get sold expensive, unmeasurable marketing campaigns they didn't actually need.After selling her first digital marketing agency, Amber launched Far Beyond Marketing to empower trade and home service business owners to cut the fluff and take control of their own growth. In this episode, Amber sits down with Ryan Atkinson to break down exactly where small businesses should spend their first marketing dollars (and what they should stop paying for immediately).From mastering the "30 coffees in 30 days" networking method to leveraging AI agents to run your search engine optimization 24/7, this episode is a masterclass in building a high-converting, local marketing engine from scratch.

⛓️ SOFTWARE FOR HOME SERVICE BUSINESS: https://home.works

Most home service companies don't have a lead problem. They have a follow-up problem. In this episode of Service Business Mastery, Tersh Blissett and Joshua Crouch sit down with Kevin Wu, founder of Leaping AI, to discuss how AI voice agents and automation are helping home service businesses solve some of their biggest call center challenges. From missed calls and slow follow-up times to after-hours booking and lead nurturing, Kevin shares how AI is being used as a practical tool to support customer service teams, improve speed-to-lead, and create better customer experiences without replacing people. The conversation also explores the future of AI-powered call centers, how contractors can automate repetitive tasks, and why business owners should focus on using AI to eliminate bottlenecks instead of simply cutting payroll. What You Will Learn in This Episode Why speed-to-lead is still one of the biggest challenges in home services How AI voice agents help capture missed opportunities The difference between replacing employees and supporting employees Why call centers struggle with consistency and process adherence How AI can improve appointment scheduling and follow-up The role of AI in call monitoring and quality control Why data quality inside your CRM matters more than ever How AI can help clean and organize customer databases The future of automated outbound campaigns The risks of AI abuse and spam calling How responsible AI adoption can improve customer experience Why contractors should start experimenting with AI today If you're looking for ways to improve call handling, increase booked appointments, and build a more efficient service business, this episode is packed with practical insights. Timestamps 00:00 Challenges with contractor responsiveness 03:11 Kevin introduces himself 08:58 Kids' interest in trade careers 09:45 Issues with Customer Support Responsiveness 14:00 AI improving call center efficiency 18:33 Solving data analysis with AI 20:55 Improving business metrics accuracy 25:37 Implementing EOS for business owners 29:31 Focusing on business priorities 32:00 AI for persistent customer follow-up 35:27 Responsible AI use in marketing 39:33 Data export issues in QuickBooks 40:45 Using AI to clean CRM data 43:35 Trying something new for 30 minutes Follow the Host and Guest Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Joshua Crouch: https://www.linkedin.com/in/josh-crouch/ Kevin Wu: https://www.linkedin.com/in/kevin-wu-452a6393/ Connect with Us • LinkedIn - https://www.linkedin.com/company/service-business-mastery • TikTok - https://www.tiktok.com/@servicebusinessmasterypodcast • Facebook Group - https://www.facebook.com/groups/servicebusinessmasterypodcast • Instagram - https://www.instagram.com/servicebusinessmasterypodcast This episode is kindly powered by: UpFrog: upfrog.com  MarketStorm is an AI-powered advertising platform. Results vary by market, budget, and campaign configuration: https://marketstorm.ai/  Get Your 14-Day Free Trial with CallRail!: https://www.callrail.com/sbmpod CompanyCam: https://companycam.com/  Breezy: Capture 25-30% more clients with Breezy AI Agents. Use code 'SBM' to book a demo and get $500 on us: https://getbreezyapp.com/schedule-demo PhoneTAP: Your calls hold the key to growing your business. PhoneTAP gives you instant AI analysis, real customer lifetime value, and tools to coach your team. Learn more: phonetap.ai/demo   

Worried about losing your top-performing employees? In this episode of Masters of Home Service, host Adam Sylvester chats with Cory Byron of Vancity Electric about building a bonus program that motivates employees to stay and perform better. Cory shares the simple bonus system that improved his team's productivity, cut down costly mistakes, and boosted employee retention without breaking the bank. Show Notes: [01:09] How Cory's quarterly bonus system works [02:50] Common mistakes a good bonus plan can eliminate [04:07] Capturing unapproved changes and material costs [06:00] Practical ways to track employee performance [07:26] What is a goal-setting review (GSR) meeting? [09:19] Coaching vs. managing your employees [10:45] How do you set realistic gross margin targets? [12:54] Should apprentices be part of your bonus plan? [13:04] Dealing with seasonality in bonus targets [14:08] How to budget bonuses so they protect your profit [14:49] How to introduce GSR meetings to your team? [17:07] What are the benefits of regular GSR meetings?  [18:10] How to keep your bonus program consistent long-term [20:21] How Cory structures his yearly team bonus New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR

Lance Graulich sits down with Tony Hulbert, CEO of HorsePower Brands, to talk about why home service franchises continue to be one of the strongest categories in franchising. Tony breaks down the difference between buying an existing business and investing in a franchise, why culture matters in franchise ownership, how HorsePower Brands supports first-time business owners, and how AI is changing call centers, sales coaching, customer service, and lead generation.

Most contractors wrote off Yelp years ago. But the platform has quietly become one of the most powerful lead-generation engines in the home service space,  powered by AI partnerships with OpenAI and Perplexity that are funneling search traffic directly to Yelp listings. John Wilson sits down with Katy Lightsey, Head of Services at Yelp, to break down exactly how  61 home service leads  are flowing through the platform and what  68 contractor lead generation  actually looks like in 2025. They cover lead costs, close rates, how Yelp Ads and Request a Quote really work, and why  68 how to get more leads  for your home service business may start with the platform you've been ignoring.What you'll learn:→ How Yelp generates 10 million home service leads every month → Why AI tools like ChatGPT and Perplexity are driving more traffic through Yelp → How Yelp Assistant uses AI to match homeowners with contractors → The truth behind Yelp's reputation with contractors → What every business should do to improve visibility and lead flow on Yelp → How Yelp Ads, Request a Quote, and lead pricing actually work———————————————— 

In this episode of Beyond the Wrench, Branden Dickey of Conejo Services shares how the company moved from instinct-driven operations to a more disciplined, structured business model. Dickey discusses the role of financial planning, leadership talent, data, and automation in building a stronger organization. He also explains how Conejo's diversified home service model helps smooth demand, lower customer acquisition costs, and keep teams busy year-round.

Government contracts can pay 2.5x more than residential jobs, yet many service businesses overlook them entirely. In this episode of Masters of Home Service, host Adam Sylvester sits down with Anatoly Nazarov, owner of N&P Cleaners, to unpack how small businesses can break into government contracting and start winning profitable bids. From finding bids to understanding RFPs, Anatoly shares what contractors need to know before getting started. Show Notes: [00:26] Where can small businesses find government contracts? [01:07] RFQs and mandatory bid meetings  [01:50] Inside a 100-page government RFP packet [03:38] How does government contract bidding work? [04:32] How long does it take to win a government contract? [05:07] Government contracts vs commercial jobs [06:27] How long do government contracts last? [07:47] The cash flow delay behind government contracts [08:40] How Anatoly and his wife built a woman-owned cleaning business [10:08] Can government contracts become passive income? [11:59] Common mistakes new government contractors make [12:43] How government contractors cover payroll  New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR

Send us Fan MailOne of Gorilla's franchisees runs his entire business from a cruise ship in Greece — nine vans, all from his phone. That's not a gimmick. It's the model. This week the team sits down with Andrew Edwards, owner of Gorilla Property Services,  to break down what might be the most overlooked home services franchise in the market: a high-tech, 100% mobile exterior cleaning and maintenance brand built on B2C and B2B recurring revenue. Gorilla bundles eight essential services — pressure washing, window and gutter cleaning, roof cleaning, dryer vent cleaning, graffiti and snow removal — into a single "one call" relationship, much of it required by insurance carriers and local bylaws. That's demand that doesn't disappear in a downturn. Andrew is the rare franchisor who's actually been a franchisee — he built and sold a business before reshaping Gorilla into a system designed to make owners better operators, not buy them a job. In this episode: The proprietary, AI-powered CRM (Gorilla Pro) that runs the whole business from a phoneWhy recurring revenue made Jack & Jill's Pinks exit sell for ~10x netThe B2B vs. B2C cash-flow balance every home services owner needs to understandWhy this model is largely insulated from AI disruptionRealistic numbers: per Gorilla's Item 19, Canadian franchisees averaged $666,233 in revenue and $162,388 in net income (Jan–Dec 2024) at a 49% gross margin. U.S. results may differ — see the FDD.Low investment, highly scalable, home-based, and VetFran-approved. If you've been waiting on BizBuySell for the "perfect business," this is the conversation that reframes the math. Some markets are already gone — Chicago, Tampa, Boca Raton. Check if yours is still open:

Accredited Investors: Catalina Island deal closes soon. Join waitlist: somerscapital.com/investRich Somers sits down with Peter Roth to discuss how home service businesses can generate more leads, book more appointments, and scale without relying solely on expensive lead aggregators or outside marketing agencies. Peter breaks down why cold calling still works, what most companies get wrong about outbound sales, and how the right script, data, training, and follow-up system can turn a call center into a powerful growth engine.In this episode, Peter shares his playbook for building an in-house appointment-setting machine for industries like roofing, HVAC, plumbing, windows, landscaping, water treatment, and more. Rich and Peter also dive into AI in sales, the risks of outbound AI calling, how to hire and train better callers, and why business owners need to understand exactly where their lead generation process is breaking down before they can fix it.Connect with Rich on Instagram: @rich_somersInterested in joining The 7 Figure Creator Mastermind? Visit www.the7figurecreator.com to book a free intro call.Interested in joining our Boutique Hotel Mastermind? Visit www.somerscapital.com/mastermind to book a free call.

On this episode of the Everything Real Estate Podcast, Jason Ostrowsky sits down with rising real estate superstar Colby Anderson of Berkshire Hathaway HomeServices Beach Properties of Florida for an in-depth conversation on what it really takes to build a massive real estate business in today's market. Despite being in the industry for only approximately 5 years, Colby has already scaled his business to more than $50 million in annual sales volume through relentless hustle, disciplined habits, strategic networking, social media marketing, and a modern approach to branding and lead generation. Colby is also one of just 10 founding members selected for the prestigious HomeServices of America Innovators Council, chosen from a network of more than 40,000 agents nationwide. In this episode, Jason and Colby discuss: How Colby rapidly grew into a top-producing real estate agent The mindset and discipline required for long-term success Building a powerful personal brand through social media Why consistency is critical for marketing and business growth Working with builders and creating strategic partnerships Lead generation strategies that actually work in today's market The habits that separate elite agents from average performers How young agents can accelerate their real estate careers Whether you're a real estate agent, entrepreneur, business owner, or someone looking to improve your mindset and productivity, this episode delivers actionable insight on success, branding, marketing, discipline, and building a high-level business from the ground up. Guest: Colby Anderson Instagram: https://www.instagram.com/colbyanderson_30arealestate/ YouTube: https://www.youtube.com/@andersongroup30a Website: https://andersongroup30a.com/agent/colby-anderson Host: Jason Ostrowsky Instagram: https://www.instagram.com/jayostrowsky/ Youtube: https://www.youtube.com/@EverythingRealEstatePodcast Website: https://ostrowskyteam.com/    

Most home service companies don't fail because they scale too slowly — they fail because they scale too early.In this episode, John Wilson and Jack Carr break down the biggest scaling mistakes contractors make between $2M–$5M, including second locations, new trades, over-hiring, and broken systems. They share hard-earned lessons on leadership, KPIs, operational bottlenecks, and what actually makes a business ready to scale.If you want to grow without destroying profitability, this episode is for you. In this episode, you'll learn: Why most contractors expand too early  The hidden costs of adding a second trade or second location  How poor systems destroy scalability  Why revenue alone is a misleading metric  The KPIs every home service owner should knowHost: John Wilson https://www.linkedin.com/in/johnbwilson1/Guest: Jack Carr https://x.com/thehvacjack

45 minutes, once a week. That's all you need to win on social media. In this episode of Masters of Home Service, host Adam Sylvester sits down with Hunter Patrick, founder of Dumpire Junk Removal, and Phil Risher, owner of Phlash Consulting, to show how home service businesses can use social media to attract real, paying customers. Download our free weekly social media plan for this episode: https://bit.ly/4nKziLe Show Notes: [00:27] Why home service pros struggle with social media [01:17] Do follower counts actually matter on social media? [03:12] How do social media algorithms work? [05:19] Are reels and short-form videos winning local leads? [06:20] How to post on social media effectively [07:46] How Hunter creates weekly content in under an hour [09:35] Business page vs personal brand: what works better? [12:12] Why views don't matter, customers do [13:15] Content ideas that market you as the local expert [13:55] How social media content trains AI and improves SEO [16:02] A simple social media system for busy contractors [18:26] The hook strategy that keeps people watching your videos [21:01] How do you target local customers on social media? [22:50] How to use organic content to create better ads [24:33] DIY social media tools every business needs [25:37] 3 easy videos home service pros can record today New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR

In this episode of the Franchise Advisory Board Podcast, host Dave Hansen sits down with Keith Levenson — self-proclaimed “Grand Poobah of Franchising” at Biller Genie — for a fast-paced, hilarious, and surprisingly eye-opening conversation about one of the biggest hidden problems in franchising: cash flow.Everyone loves talking about EBITDA… but what happens when franchisees can't actually collect their money? Keith breaks down why accounts receivable is quietly crushing service businesses, how the average small business waits 47 days to get paid, and why speeding up cash collection can completely change the trajectory of a franchise system.Dave and Keith dive deep into:• The true cost of slow AR and delayed payments• Why “speed to cash” matters more than most franchisors realize• The hidden labor costs of chasing invoices manually• Why QuickBooks alone isn't a real AR system• How automation, AI, and systemization reduce franchisee stress• The psychology shift around surcharges and digital payments• Why franchisees avoid the financial tasks they don't understand• How brands should coach around cash flow, P&Ls, and payment systems• The importance of building systems that cover franchisee weaknesses• Why technology should amplify humans — not replace themThe conversation also takes a fun detour into golf, travel, Utah mastermind events, nature-driven networking experiences, and Keith accidentally inventing “52 states.” Yes… that happened.If you run a service franchise, support franchisees, or want to build stronger operational systems, this episode is packed with practical insights you probably aren't hearing anywhere else.A huge thank you to our episode sponsor, ClientTether, for helping franchise brands create stronger systems, better communication, and more scalable franchise growth.Thanks for listening to the Franchise Advisory Board Podcast, where we explore the ideas, strategies, and people shaping the future of franchising.If you found today's episode valuable, please subscribe, rate, and share it with a fellow franchise leader. To learn more, connect with us on LinkedIn and Youtube.Until next time, stay curious, stay strategic, and keep building stronger franchise systems!

What separates the fastest-growing home service companies from everyone else?In this episode, John Wilson sits down with Julie from Big Reputation to break down what's actually working in local SEO, Google Business Profiles (GBP), and online reviews in 2026. From review velocity and AI-driven search to multi-location GBP strategies and ranking in competitive markets, this conversation dives deep into the systems top operators use to dominate local search and generate more booked jobs.They cover the latest Google algorithm changes, why consistency matters more than total review count, how service-area businesses are gaining traction, and the exact tactics home service companies are using to improve rankings, trust, and lead flow.In this episode, you'll learn: • Why review velocity matters more than total review count • How Google's algorithm is changing for home service businesses • The best way to respond to customer reviews • How photos, updates, and engagement impact GBP rankings • When to launch a new Google Business Profile • Why rural markets can outperform competitive metro areas • How AI search is changing local SEO and reputation management • The difference between storefront and service-area GBPs • How top contractors build trust signals that drive more callsHost: John Wilson https://www.linkedin.com/in/johnbwilson1/  Guest: Julie Phan https://www.linkedin.com/in/julie-phan-940aa2380/

Federal Medicaid cuts could mean a loss of at-home services for Arizonans with disabilities. We'll meet three Arizonans whose families rely on those services. Plus, a University of Arizona astrophysicist and 2026 Guggenheim Fellow who posts about all things space on Instagram.

What does it actually take to scale a business? In this episode of Masters of Home Service, Adam Sylvester sits down with entrepreneur and Shark Tank investor Daymond John to talk about entrepreneurship, scaling a business, leadership, money, systems, investing, and what separates successful business owners from everyone else. This episode is packed with practical business advice for entrepreneurs and home service business owners. From building FUBU into a global brand to investing in some of Shark Tank's biggest success stories, Daymond shares real lessons on business growth, communication, mindset, leadership, hiring, financial literacy, and scaling sustainably. You'll also hear practical advice for home service business owners on operations, delegation, customer value, business systems, and long-term growth. Show Notes: [00:00] Intro [00:52] What Daymond John wants to be known for [01:27] Why some people succeed in business [03:05] Financial literacy and entrepreneurship [04:52] Good debt vs bad debt [07:22] What investors want to see [08:24] Risk and entrepreneurship [13:03] Why Bombas became successful [16:02] Solving problems in business [17:46] What makes a good communicator [23:07] Health, burnout, and entrepreneurship [26:13] What business owners need to know [29:23] Working on vs in the business [31:06] Every solved problem creates another problem [33:15] The biggest mistakes entrepreneurs make [39:04] Why data matters in business [41:14] Why execution matters more than ideas [44:20] Letting go as a business owner [46:29] Final advice for entrepreneurs New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR

⛓️ SOFTWARE FOR HOME SERVICE BUSINESS: https://home.works

Most entrepreneurs think starting a business from scratch is the best way to grow. John Wilson disagrees.In this episode, John breaks down why buying an existing business can dramatically accelerate growth, reduce startup friction, and create opportunities that organic expansion often can't match.Drawing from experience acquiring 14 companies and scaling a $40M plumbing, HVAC, and electrical business, John explains how elite operators evaluate acquisitions, enter new markets, and improve underperforming businesses using proven systems and playbooks.You'll learn:• The real difference between buying vs. building a business• Why acquisitions can shortcut years of operational pain• How to identify hidden opportunities in “broken” businesses• The leadership skills required before expanding into new markets• Why capital and operational stability matter before you acquire• How elite operators use acquisitions to scale faster• The risks most buyers underestimate• Why the best companies combine M&A with organic growthIf you're thinking about buying a business, expanding geographically, or scaling a home service company, this episode breaks down the framework John uses to grow efficiently and reduce risk.More solo episodes: @JohnWilsonStudioSend Us Mail!More Ways To Connect with O&OJohn's YouTube ChannelWeekly Newsletter Owned and Operated Leave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC

Home service companies are leaving serious money on the table when it comes to referrals. In this episode, John Wilson sits down with Murphy Nadauld from ReferPro to break down how top HVAC, plumbing, electrical, and roofing companies are building scalable referral engines through lifecycle marketing, automation, and AI.In this episode, you'll learn: • Why referrals are underutilized in home services • How lifecycle marketing drives repeat revenue • Why referral incentives increase conversion rates • How contractors are using referrals to recruit technicians • The role AI and automation play in customer retention • How affiliate partnerships create new lead opportunitiesHost: John WilsonGuest: Murphy Nadauld (ReferPro)ReferPro

The way homeowners search for HVAC, plumbing, and home service companies is changing fast. And most contractors are completely unprepared for it.   In this episode of Service Business Mastery, Tersh Blissett sits down with Phil Risher from Phlash Consulting to discuss the massive shift from traditional Google SEO to AI-powered search and what it means for home service businesses.   Phil explains why AI search is changing how customers find contractors, why conversational search matters more than keywords, and how tools like ChatGPT and Google AI Overviews are disrupting traditional marketing strategies.   What You Will Learn in This Episode   Why old-school SEO is no longer enough How AI search actually works Why Google is moving toward "agentic search" and booking How to optimize your website for AI visibility Why pricing pages and online scheduling matter more than ever How contractors should use call transcripts to create content Why AI-generated "slop content" can hurt your rankings How local backlinks and authority still matter What contractors should be doing right now to stay ahead   If you want your company to stay visible in the next generation of search, this episode is a must-listen.   Timestamps 00:00 Impact of AI on search queries 06:14 Shift in local search habits 09:00 Navigating AI for presentations 12:38 Debating the relevance of SEO 16:13 Using AI for customer insights 18:58 Importance of local backlinks 20:58 Building partner referral networks 24:15 Optimizing for AI search ranking 27:51 Importance of online recognition 32:29 Creating a searchable business database 33:34 Initial struggles with Notebook LM 39:10 Comparing Google and LLM relationships 42:35 Measuring AI visibility metrics 44:37 Navigating the AI search landscape 46:21 Dealing with AI memory glitches   Follow the Host and Guest Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Phil Risher: https://www.linkedin.com/in/philrisher/   Connect with Us LinkedIn - https://www.linkedin.com/company/service-business-mastery TikTok - https://www.tiktok.com/@servicebusinessmastery Facebook Group - https://www.facebook.com/groups/servicebusinessmasterypodcast Instagram - https://www.instagram.com/servicebusinessmasterypodcast   This episode is kindly powered by: UpFrog: upfrog.com  MarketStorm is an AI-powered advertising platform. Results vary by market, budget, and campaign configuration: https://marketstorm.ai/  Get Your 14-Day Free Trial with CallRail!: https://www.callrail.com/sbmpod CompanyCam: https://companycam.com/  Breezy: $500 toward Breezy + we'll show you exactly how many jobs you're missing right now. Book a demo here: https://calendly.com/shaun-breezy/30min?month=2026-04  PhoneTAP: Your calls hold the key to growing your business. PhoneTAP gives you instant AI analysis, real customer lifetime value, and tools to coach your team. Learn more: phonetap.ai/demo

Episode 360: Zillow Sues Compass, Private Listings Explode & the Housing Market Gets Weird The private listing war just went nuclear. On today's episode of This Week in Real Estate, we're breaking down Zillow's new federal lawsuit against MRED and Compass, a case that could reshape the future of MLS data, private listing networks, portal power, brokerage strategy, and consumer access to housing inventory. Zillow claims MRED and Compass are working together to restrict listing data access and force Zillow to promote private listings, while the broader industry is already locked in a battle over who controls the future of home search. And Zillow isn't the only player making moves. We'll also dig into the growing "brokerage boardroom drama" across the industry, including the launch of Cotality's Broker Listing Exchange with Keller Williams and HomeServices of America on board. The new BLX platform gives brokerages a centralized way to manage listing data, pre-market activity, and distribution across MLSs, portals, and partners. Then we're looking at another major brokerage shakeup: eXp World Holdings acquiring NextHome and pushing toward a new multi-platform model. Add in Real Brokerage, Compass, Zillow, Realtor.com, Redfin, Rocket, RE/MAX, Anywhere, Keller Williams, and HomeServices, and the pattern is clear: the biggest names in real estate are racing to control platforms, listings, data, agents, and consumer attention. We'll also break down what the latest Q1 earnings from Real, Compass, Zillow, and Realtor.com reveal about where the real estate industry is heading. Real Brokerage reported major year-over-year growth before announcing its RE/MAX acquisition, Compass posted strong results following the Anywhere deal, Zillow saw big growth in mortgages and rentals, and Realtor.com has now posted six straight quarters of revenue growth in a sluggish housing market. Then we shift to the housing market itself, where the data is giving mixed signals. Pending home sales hit their highest level in nearly four years, buyer demand is showing signs of life, and home prices posted their biggest increase in over a year. But higher mortgage rates are still weighing on buyers, affordability remains brutal, and the buyer advantage that defined much of the market may already be starting to shrink. And finally, we'll talk about one of the strangest future housing stories of the week: tiny AI data centers potentially coming into American homes. Is this the next weird intersection of real estate, energy, AI infrastructure, and household income? Or just another tech idea looking for a place to land? Today's show is packed with real estate lawsuits, private listings, MLS drama, brokerage consolidation, platform wars, mortgage rates, home prices, buyer demand, housing affordability, and the future of how homes are bought and sold. No fluff. No fear-mongering. Just real talk about what's happening in real estate right now. Topics we're covering: Zillow sues MRED and Compass over private listings The fight over MLS data, PLNs, and listing access Cotality launches Broker Listing Exchange with KW and HomeServices eXp acquires NextHome Real, Compass, Zillow, and Realtor.com earnings Brokerage consolidation and platform wars Pending home sales hit a multi-year high Buyer leverage starts to shrink Home prices rise again Mortgage rates keep buyers under pressure Tiny AI data centers inside homes? Subscribe for weekly real estate news, housing market updates, mortgage rate conversations, agent strategy, brokerage analysis, and the stories shaping the future of the industry.

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High ticket sales in home services aren't about being pushy — they're about giving customers the right options.In this episode, John Wilson and Jack Carr break down the systems behind bigger tickets, better close rates, and stronger sales cultures in HVAC, plumbing, and electrical businesses. They unpack why many technicians struggle with sales, how to shift the mindset around presenting options, and why education — not pressure — leads to better outcomes for both the customer and the company.In this episode, you'll learn:Why sales in home services is really about educationThe “Why You, Why Now, How Can I Afford You?” frameworkHow to handle common customer objectionsWhy consistent sales training beats one-time seminarsHow option building impacts close rate and average ticketThe role incentives and competition play in sales performanceHost: John Wilson Co-Host: Jack Carr

Think you need a college degree to build a successful business? At just 24 years old, Hunter Patrick is living proof you don't. In this episode of Masters of Home Service, host Adam Sylvester dives deep with Hunter, founder of Dumpire Junk Removal, who turned multiple business failures into a thriving $1M junk removal business, all without finishing high school. Show Notes: [01:16] The tough decision that led Hunter to entrepreneurship [02:13] How do you learn business without a formal education? [03:42] Overcoming self-doubt and criticism [05:08] The value of mentorships and why it matters [08:32] Why you shouldn't listen to everyone's advice [11:38] The advantage of being young in entrepreneurship [13:58] Staying humble despite achieving success [17:40] Hunter's advice for young entrepreneurs [19:02] How do you find the right mentors and coaches? [22:30] Using YouTube University and free resources New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR

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“Persistence. You're going to get kicked down a lot and you have to keep getting back up” on the Daily Grind ☕️, your weekly goal-driven podcast. This episode features Kelly Johnson @kellyfastruns and special guest Brandon Copeland @copelandhomeservices, who is the founder of Copeland Home Services, and in just three years, he scaled his HVAC company from startup to $10 million in annual revenue. But what really makes his story stand out isn't just the speed—it's how he did it.In an industry known for aggressive sales tactics and upselling, Brandon took the opposite approach. He built a company culture where technicians focus on helping customers first, not hitting quotas. And ironically, that customer-first mindset became the engine behind his massive growth.S9 Episode 13: 5/7/2026Featuring Kelly Johnson with Special Guest Brandon CopelandFollow Our Podcast:Instagram: @dailygrindpod https://www.instagram.com/dailygrindpod/  X: @dailygrindpod https://x.com/dailygrindpod Facebook: https://www.facebook.com/dailygrindpodTikTok: https://www.tiktok.com/@dailygrindpodPodcast Website: https://direct.me/dailygrindpod   Follow Our Special Guest:Website: https://copelandairtexas.com/Instagram: @copelandhomeservices

So, here's the scoop: HVAC, plumbing, and electrical companies are shaking things up in the way they interact with homeowners. Thanks to some big-money private equity firms swooping in and consolidating these trades into a neat little home services package, the dynamics are changing faster than you can say “where's my wrench?” It's like a game of Monopoly, but instead of hotels, we're talking about HVAC systems and plumbing repairs. While this might mean some fancy upgrades and potentially lower costs for us, it also means technicians are now under pressure to hit sales targets, which could lead to some questionable upselling tactics. So, buckle up and stay savvy, folks – this is the new normal, and we need to navigate it like seasoned pros!Takeaways:The HVAC, plumbing, and electrical industries are seeing a surge in private equity investment, reshaping how they operate with homeowners.Contractors are now facing pressure to upsell services due to performance goals set by larger private equity firms in the trade industry.This consolidation trend means homeowners may experience higher pressure sales tactics during service calls, which can be quite annoying and costly.Private equity groups are aiming for economies of scale by bundling HVAC, plumbing, and electrical services, but this comes at a cost to consumer experience.We need to be cautious when engaging with these larger companies, as their profit-driven focus could lead to unnecessary upsells and pressure tactics.Understanding the motivations of service technicians has never been more crucial; they're now often incentivized to sell more than just fix what's broken.Links referenced in this episode:aroundthehouseonline.comyoutube.comaroundthehousehqcpsc.govCompanies mentioned in this episode:Eric GGoldman SachsMorgan Stanley Capital PartnersBlackstoneLeonard GreenFirst Call MechanicalSeal Heating and Air ConditioningRedwood ServicesThe SEER GroupApex Service PartnersService ChampionsCam AndersonMentioned in this episode:Around the House 2026 YouTube! Make sure and Subscribe to our YouTube page! Around the House YouTube

Most home service companies rely too heavily on digital channels—and that's a risky game.In this episode, John Wilson and Sam Preston break down door-to-door marketing (canvassing) and why it's becoming one of the most powerful, scalable lead generation channels in home services. What started as a way to de-risk dependence on Google and Meta has turned into a multi-million dollar revenue driver—and a repeatable system for launching and scaling new branches.They walk through how top operators are building field marketing teams, structuring canvassing programs, and using this “analog” channel to create predictable growth without relying on algorithms.If you want to diversify your lead flow, lower risk, and unlock a new path to scale, this episode is your playbook.You'll learn: Why relying on a single marketing channel puts your business at risk  How door-to-door marketing can generate 10–20%+ of total revenue  The structure of a high-performing canvassing team  Why high-ticket services make this model work  How to use canvassing to launch and scale new markets fast Host: John Wilson https://www.linkedin.com/in/johnbwilson1/Guest: Sam Preston https://www.linkedin.com/in/sam-preston-a682103b6/Shout Out to FieldPulse

Constantly chasing leads? Trying to stay organized? You're not alone. In this episode of Masters of Home Service, host Adam Sylvester sits down with Phil Risher of Phlash Consulting and Cory Byron from Vancity Electric to break down how automations can take that work off your plate. They share real examples of how to save 20+ hours a week, close more jobs, and create a better customer experience without hiring more staff. Download the 10 automation moves checklist for this episode: https://bit.ly/4w9Pd9M Show Notes: [01:15] Why automation reduces business chaos [02:15] The two automations every business needs [06:52] Should you follow up by text, email, or phone? [07:30] Why your CRM is a hidden revenue opportunity [12:13] How an online estimate calculator can 10x your leads [13:07] Using equipment age to trigger high-value upsell jobs [14:54] Project management automations to reduce manual work [15:42] How to automate hiring and build a bench of candidates [17:11] How automations can save 20+ hours per week [17:38] Simple upsell and follow-up systems to boost job size [18:55] The instant handoff system that builds customer confidence [19:36] How to automate billing and stop chasing payments [20:59] Automating your business and data insights New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at https://bit.ly/4olKiNR

This episode was sponsored by Cardiff & Hayden Garlock    LightSpeed VT: https://www.lightspeedvt.com/ Dropping Bombs Podcast: https://www.droppingbombs.com/ Today's Dropping Bombs episode features Hayden Garlock — the 27-year-old who built California's largest bird control company from a single door-knock observation, installed pigeon deterrent systems in 7,500 homes, and sold the whole thing for seven figures before most people figure out what they want to do with their lives.   Hayden exposes why dirty, unglamorous service businesses are the fastest path to millionaire status right now, why "burn the boats" is dangerous advice for most entrepreneurs, and why the online gurus selling success have never actually built anything outside the internet.   The trend chasers are losing, and those doing what nobody else wants to do are winning. This episode shows exactly why — and how to be one of them.  

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Most home service business owners are excited about automation, AI, and new technology. But here's the problem… They're implementing tools before fixing their processes. In this episode of Service Business Mastery, Tersh Blissett sits down with Nathan Whittacre, CEO of Stimulus Technologies, to break down what actually works when it comes to optimizing and automating your business. Nathan shares decades of experience helping companies implement technology the right way and explains why most tech investments fail. What You Will Learn in This Episode Why automation without optimization creates bigger problems The biggest mistakes business owners make when adopting technology How to identify what processes should be improved first Why culture and leadership matter more than the tools themselves The real cybersecurity risks facing home service businesses today Simple ways to protect your business from costly attacks When you should handle IT yourself vs hiring outside help If you've ever bought software that didn't deliver results, or you're trying to scale with automation, this episode will save you time, money, and frustration. Timestamps 00:00 Implementing technology and cultural change 06:36 Finding technology solutions that fit 08:36 Importance of optimizing before automating 11:12 Optimizing and automating with ERP 14:19 Discussing leadership and habit formation 18:28 Engaging clients with tech solutions 21:02 Addressing leadership communication gaps 27:31 Setting up basic online security 28:18 Managing business growth complexities 34:01 Impact of AI on Technology 35:43 Dealing with a social media hack 40:48 Social media hacker tips 43:39 Protecting your personal information 47:51 Employee bank account changes 49:07 Importance of slowing down decisions 51:59 Checking your spam folder 55:57 Wrapping up with show notes Follow the Host and GuestTersh Blissett: https://www.linkedin.com/in/tershblissett/ Nathan Whittacre: https://www.linkedin.com/in/nathanwhittacre/ Stimulus Technologies: https://www.linkedin.com/company/stimulus-technologies/ Connect with Us LinkedIn - https://www.linkedin.com/company/service-business-mastery TikTok - https://www.tiktok.com/@servicebusinessmastery Facebook Group - https://www.facebook.com/groups/servicebusinessmasterypodcast Instagram - https://www.instagram.com/servicebusinessmasterypodcast This episode is kindly powered by: UpFrog: upfrog.com MarketStorm is an AI-powered advertising platform. Results vary by market, budget, and campaign configuration: https://marketstorm.ai/ Get Your 14-Day Free Trial with CallRail!: https://www.callrail.com/sbmpod CompanyCam: https://companycam.com/ Breezy: https://getbreezyapp.com/ Your calls hold the key to growing your business. PhoneTAP gives you instant AI analysis, real customer lifetime value, and tools to coach your team. Learn more: phonetap.ai/demo   

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