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Hosted by barbara turley
2 episodes with barbara turley
4 episodes with barbara turley
2 episodes with barbara turley
3 episodes with barbara turley
2 episodes with barbara turley
2 episodes with barbara turley
2 episodes with barbara turley
4 episodes with barbara turley
Barbara Turley is the Founder & CEO of The Virtual Hub, a leading virtual assistant company. She is on a mission to revolutionize the way businesses operate by eradicating business overwhelm. She helps clients to optimize their operations using offshore virtual assistants, process automation, and streamlined workflows. Under her leadership, The Virtual Hub has grown to a 350-employee company and has helped 200+ business founders, owners and operators work smarter and scale faster.
to watch this episode, subscribe to my YouTube channel: optYOUmize podcast YoutubeSummaryHost Brett Ingram talks with Barbara Turley, founder and CEO of The Virtual Hub, about the transformative power of virtual assistants (VAs). Barbara discusses her journey from the corporate world to creating a 350-employee enterprise focused on helping businesses optimize operations using VAs. She shares insights on the importance of outsourcing, building operational frameworks, and the benefits of integrating VAs into your business. The conversation also covers the common challenges entrepreneurs face when hiring VAs and how The Virtual Hub addresses these issues. Tune in for actionable tips on how to get more done in less time and scale your business effectively.visit TheVirtualHub.com to learn how you can get a fully managed, trained and dedicated virtual assistant or connect with Barbara on LinkedIN at https://www.linkedin.com/in/barbara-turley/Chapters01:52 Meet Barbara Turley: From Corporate to Entrepreneur03:39 The Accidental Business Coach05:30 Scaling Up: From Startup to 350 Employees07:39 The Importance of Operational Frameworks09:17 Outsourcing vs. Hiring: Pros and Cons12:57 When to Hire a Virtual Assistant18:22 Common Tasks for Virtual Assistants23:38 Misalignment of Expectations with VAs25:23 Challenges in Hiring and Retaining VAs26:18 The Virtual Hub's Unique Approach29:20 Building a Strong Company Culture30:06 Ensuring VA Commitment to Clients34:41 Cost Considerations of Hiring VAs36:26 Types of VAs Offered by The Virtual Hub39:43 Operational Efficiency and Onboarding Process42:30 Client Success Stories45:01 Final Thoughts and Tips for Successvisit TheVirtualHub.com to learn how you can get a fully managed, trained and dedicated virtual assistant or connect with Barbara on LinkedIN at https://www.linkedin.com/in/barbara-turley/#outsourcing #virtualassistant #podmatch #solopreneur #successmindset #successhabits #believeinyourself #businesslessons #entrepreneur #worklifebalance #successhabits #digitalbusiness #personaldevelopment #successhacks #businesslessons #lifelessons #success #entrepreneurslife #entrepreneurialmindset #entrepreneurtips #entrepreneurmind #entrepreneurmotivation #optyoumize #brettingram #digitalmarketing #onlinemarketing #digitalmarketer #entrepreneurpodcast
On this episode of Secret Ops we chat with Barbara Turley, Founder and CEO of The Virtual Hub, whose mission it is to eradicate business overwhelm and remove operational friction using a team of virtual assistants, clever automations, and streamlined processes. During our conversation, we explore her transition from equity trading into entrepreneurship and how her background influenced her business approach. We also dive into the challenges of remote work, what it means to advocate for “trustless environments”, and the use of OKRs in moving your business forward. Last but certainly not least, Barbara reflects on her journey balancing motherhood with business, challenging traditional norms, and trusting one's intuition through the journey of her career. In this episode, we discuss: The role of virtual assistants in supporting and scaling your businessManaging remote workforces and building “trustless environments”Navigating different life stages while pursuing career goalsYou can find Barbara on her LinkedIn.
Virtual AssistantsHaving virtual assistants sounds like a dream come true. But how easy is it to turn a chunk of your business over to a stranger?What should you be looking for and how do you make it work? How do you keep control?Those are some of the question today's guest, Barbara Turley will be answering. What You'll Discover About Virtual Assistants:* How to determine the ideal tasks to delegate to virtual assistants* Establishing the necessary workflow processes* How to find the right virtual assistants* Best practices for creating effective communication protocols* And much moreGuest: Barbara TurleyBarbara Turley's mission is to eradicate business overwhelm and remove the friction that stunts growth by helping clients to optimize their operations using offshore teams of virtual assistants, clever automations and streamlined processes.The Virtual Hub makes this happen every day through virtual assistants who can aid with digital marketing, social media and administrative support plus consultants & system architects who optimize platforms and processes for growing businesses.The Virtual Hub is a virtual assistant company with the added advantage of an operational efficiency consulting and implementation team. Rather than doing business “the usual way,” they actually create their own virtual assistant successes (and yours) through deep training programs (including software like Hubspot and Ontraport) as well as ongoing career development and customized coaching to best serve each of their clients.Barbara proudly wears the label of Founder and CEO at The Virtual Hub as well as the titles wife and mom.Related Resources:If you liked this interview, you might also enjoy our other Human Resources episodes.Contact Barbara and connect with her on LinkedIn, Facebook, Twitter, Instagram, and YouTube.Join, Rate and Review:Rating and reviewing the show helps us grow our audience and allows us to bring you more of the rich information you need to succeed from our high powered guests. Leave a review at Lovethepodcast.com/BusinessConfidential.Joining the Business Confidential Now family is easy and lets you have instant access to the latest tactics, strategies and tips to make your business more successful.Follow on your favorite podcast app here as well as on Facebook, YouTube, and LinkedIn.Download ♥ Follow ♥ Listen ♥ Learn ♥ Share ♥ Review ♥ Comment ♥ Enjoy
This week on the Digital Velocity Podcast, Barbara Turley of The Virtual Hub joins Tim and Erik to discuss the opportunities of utilizing virtual assistants to help navigate the challenges of scaling a business. https://www.digitalvelocitypodcast.com/episodes/65-utilizing-virtual-assistants-to-scale-your-business-barbara-turley
Demystifying Virtual Assistants Barbara Turley, The Virtual Hub – The Sharkpreneur podcast with Seth Greene Episode 1033 Barbara Turley Barbara Turley's mission is to eradicate business overwhelm and remove the friction that stunts growth by helping clients to optimize their operations using offshore teams of virtual assistants, clever automations and streamlined processes. The Virtual Hub makes this happen every day through virtual assistants who can aid with digital marketing, social media and administrative support plus consultants & system architects who optimize platforms and processes for growing businesses. The Virtual Hub is a virtual assistant company with the added advantage of an operational efficiency consulting and implementation team. Rather than doing business “the usual way,” they actually create their own virtual assistant successes (and yours) through deep training programs (including software like Hubspot and Ontraport) as well as ongoing career development and customized coaching to best serve each of their clients. Barbara proudly wears the label of Founder and CEO at The Virtual Hub as well as the titles wife and mom. Listen to this informative Sharkpreneur episode with Barbara Turley about how to leverage virtual assistants. Here are some of the beneficial topics covered on this week's show: - How many business owners face the problem of needing staff to implement strategies but don't have time to hire employees. - Why business owners shouldn't expect virtual outsourcing to magically solve all their problems. - How delegation is key, but many people struggle to relinquish control and properly communicate their needs to virtual assistants. - Why it's vital for entrepreneurs to map their processes and systematize tasks to delegate effectively while retaining control over the business. - How AI is not a tool that can replace human workers, but it is a tool that people should utilize. Connect with Barbara: Guest Contact Info Instagram @thevirtualhubltd Facebook facebook.com/TheVirtualHubLtd LinkedIn linkedin.com/company/the-viritual-hub-ltd Links Mentioned: thevirtualhub.com Learn more about your ad choices. Visit megaphone.fm/adchoices
In this weeks Not Another Marketing Podcast, Barbara Turley, CEO of The Virtual Hub, chats with me about the benefits of virtual assistants (VAs) and how they can help businesses optimise their operations. Barbara highlights the importance of optimising human capital and how a properly delegated VA can drive business growth. She also talks about the lines between VAs, freelancers and designers, emphasising the need for process development for efficient delegation. We also chat about the impact of AI, guidelines for hiring VAs and the importance of integrating VAs into the company culture. Connect with Barbara https://www.linkedin.com/in/barbara-turley/ https://www.thevirtualhub.com https://www.youtube.com/c/TheVirtualHubLtd
Every year, at the end of the year, I like to take the voices of the amazing leaders I had the privilege of speaking with over the past 12 months, and putting them together into one large file where we can listen to the amazing ideas and insights and inspiration they shared. This year, I decided to do something different. I divided my guests into the women and the men. In this episode, you will hear the voices of the 13 incredible women from 2023 who shared their unique leadership journey with all of us here at PYP. Get ready to be inspired! Resources from Today's Show What did you enjoy about this episode? Text me your feedback! Keep it kind, please :-) 503-567-8730 The Women: Alice Tang https://www.linkedin.com/in/askalicetang/ Amina Moreau https://www.linkedin.com/in/amina-moreau/ April Mitchell https://www.linkedin.com/in/april-mitchell-7132295b/ Barbara Turley https://www.linkedin.com/in/barbara-turley/ Catherine Tindall https://www.linkedin.com/in/ctindallcpa/ Dr. Brigitte Piniewski https://www.linkedin.com/in/brigittepiniewski/ Dr. Jean Oursler https://www.linkedin.com/in/jeanoursler/ Lisa Seal https://www.linkedin.com/in/lisa-seal/ Marybeth Gregg https://www.linkedin.com/in/marybethgregg/ Melissa Hughes https://www.linkedin.com/in/melissa-lisa-hughes-mha-pmp-37147742/ MiMi Chau https://www.linkedin.com/in/mimichau/ Spencer Snakard https://www.linkedin.com/in/spencersnakard/ Stephanie Nivinskus https://www.linkedin.com/in/stephanienivinskus/ = = = = = Thank you for supporting the show! Your 5-star rating and review makes a difference -- it's easy to leave one and it helps spread the word about the podcast! = = = = = My latest book, The Far Unlit Unknown -- is available everywhere books are sold including Audible! Get your copy and learn more about it here Are we connected yet on social? @maryloukayser (Instagram) https://www.linkedin.com/in/mlkayser/ (LinkedIn)
This episode is produced by Anywhere Consulting. At Anywhere, we help companies grow with better distributed operations. To learn more, visit anywhere.consulting.This episode's guest was Barbara Turley.To follow the Leadership Anywhere podcast, subscribe to future episodes, and check out older ones, visit our podcast page at anywhere.show. We provide more information and deeper background to each episode on our podcast site.
Join us as we dive into the inspiring journey of Barbara Turley, founder of a thriving virtual assistant company. Learn how she transformed her initial startup failure into a business with 300 employees in the Philippines, serving clients across the globe. Barbara shares her insights on delegation, the digital-first approach, and solving acute needs to build a successful business. Tune in for invaluable lessons on entrepreneurship and balancing life as a hands-on mom. Don't miss this engaging conversation on turning setbacks into triumphs and scaling your business! More about Barbara: Barbara Turley is an investor, entrepreneur, and Founder & CEO of The Virtual Hub - a business she started by accident that scaled quickly to become one of the leading companies that integrates in-house trained virtual assistants into clients businesses.This strategy frees up time and energy so that businesses can focus on optimizing their operations further to achieve business growth goals. With a strong focus on customized training and ongoing career development, The Virtual Hub ensures that her team is trained in cutting-edge programs (like Hubspot, Ontraport, etc.) to best meet their clients' unique needs in digital marketing, social media, operational support and administrative services. Want to find more from Barbara? Check out… https://www.thevirtualhub.com https://www.linkedin.com/in/barbara-turley ------------------------------------------------------------------ Want more Business Choreography? Check out… Business Choreography Website Join The Business Choreography Group Text Us "CHOREO NOW" To Get Started: 385-442-7188 Need the tech to build your Business Choreography? Check out.... ChoreoSuite Connect With Michael Johnson: LinkedIn | Instagram | Facebook | YouTube | Twitter | TikTok
Barbara Turley is the Founder and CEO of The Virtual Hub, a firm providing fully managed, trained, and dedicated virtual assistants to business owners and operators to help them scale. Before becoming an entrepreneur, she spent 15 years in the corporate world as an account manager and an equity trader for various brands. Additionally, Barbara is a speaker, podcast host, and operational efficiency enthusiast who passionately helps businesses remove bottlenecks and scale. In this episode… As a business grows, the workload increases — and managing it alone can be overwhelming. Where can you get the much-needed support you want to help you keep up with the demands of running your business, avoid burnout, and ensure that your business continues to thrive? Barbara Turley believes VAs are an essential resource for business owners looking to scale. They help manage your workload and free up your time so you can focus on growing your brand. However, not all VAs are created equally. Hiring an expert VA who specializes in providing valuable insights and suggestions for improving your systems and processes is crucial to help you streamline your workflow and increase efficiency. So why wait? Start exploring the benefits of working with a VA today! In this episode of the Quiet Light Podcast, Pat Yates sits down with Barbara Turley, Founder and CEO of The Virtual Hub, to discuss her journey running a VA company. Barbara talks about the genesis of The Virtual Hub and what it does, its virtual assistant culture-building and onboarding strategy, and the three-step operational efficiency blueprint for a scalable business. She also explains how she helps entrepreneurs with operational frameworks, systems, and processes.
Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/459 The Virtual Hub In this podcast episode, Derek Gallimore welcomes Barbara Turley, the founder and CEO of The Virtual Hub, an outsourcing firm specializing in virtual assistants. Barbara's approach to running her firm sets her apart from others in the industry, with a unique system for recruiting, onboarding, and training virtual assistants before deploying them to clients. References: Web: https://www.thevirtualhub.com LI: https://www.linkedin.com/in/barbara-turley/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources below. Business Process Outsourcing Get a Free Quote - Connect with 3 verified outsourcing experts & see how outsourcing can transform your business Book a Discovery Call - See how Outsource Accelerator can help you enhance your company's innovation and growth with outsourcing The Top 40 BPOs - We have compiled this review of the most notable 40 Business Process Outsourcing companies in the Philippines Outsourcing Calculator - This tool provides you with invaluable insight into the potential savings outsourcing can do for your business Outsourcing Salary Guide - Access the comprehensive guide to payroll salary compensation, benefits, and allowances in the Philippines Outsourcing Accelerator Podcast - Subscribe and listen to the world's leading outsourcing podcast, hosted by Derek Gallimore Payoneer - The leading global B2B payment solution for the outsourcing industry About Outsource Accelerator Outsource Accelerator is the world's leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals. Outsource Accelerator's unique approach to outsourcing enables our clients to build the best teams, access the most flexible solutions, and generate the best results possible. Our unrivaled sector knowledge and market reach mean that you get the best terms and results possible, at the best ALL-IN market-leading price - guaranteed.
Who doesn't want to make better use of the limited time we have? Today's guest, Barbara Turley, understands the needs of busy professionals these days and through her business, helps them get more out of each day without sacrificing results. Barbara is an investor and entrepreneur, and the founder and CEO of The Virtual Hub, a business she started by accident that scaled quickly to become one of the leading companies that integrates in-house trained virtual assistants into client businesses. This strategy frees up time and energy so that businesses can focus on optimizing their operations further to achieve business growth goals. With a strong focus on customized training and ongoing career development, The Virtual Hub ensures that her team is trained in cutting edge programs that many of us are familiar with -- things like HubSpot, Ontraport and the like. Familiarity with these programs allows her team to best meet their client's unique needs in digital marketing, social media, operational support, and admin services. When she's not working on her business, Barbara is a mom to her gorgeous kids, Ruby and Alexander, and wife to her best friend. Learn more about Barbara and The Virtual Hub here: https://www.thevirtualhub.com/ Connect with Barbara on LinkedIn: https://www.linkedin.com/in/barbara-turley/ = = = = = Thank you for supporting the show! Your 5-star rating and review makes a difference -- it's easy to leave one and it helps spread the word about the podcast! = = = = = My latest book, The Far Unlit Unknown -- is available everywhere books are sold including Audible! Get your copy and learn more about it here Are we connected yet on social? @maryloukayser (Instagram) https://www.linkedin.com/in/mlkayser/ (LinkedIn)
My guest is Barbara Turley! Barbara is an investor, entrepreneur, and Founder & CEO of The Virtual Hub – a business she started by accident that exploded in the space of 12 months to become one of the leading companies that recruit, trains, and manages virtual assistants in the digital marketing and social media space for businesses who need to free up time and energy so they can go to the next level. Barbara is also Mum to her gorgeous daughter Ruby, wife to her best friend Eti, and an adventure lover with a passion for horses, skiing, tennis, and time out in nature. Social and Website: Linkedin: linkedin.com/in/barbara-turley Website: https://www.thevirtualhub.com/ For more episodes and information, visit us at https://www.digitalnicheagency.com/media Apple Podcasts: https://podcasts.apple.com/us/podcast... Spotify: https://open.spotify.com/show/4zS5V79... Stitcher: https://www.stitcher.com/s?fid=524781... Follow Digital Niche Agency on Socials for Up To Date Marketing Expertise and Insights Facebook: https://www.facebook.com/digitalniche... Linkedin: https://www.linkedin.com/company/digi... Instagram: DNA - Digital Niche Agency @digitalnicheagency • Instagram photos and videos. Twitter: https://twitter.com/DNAgency_CA YouTube: https://www.youtube.com/channel/UCDlz… #marketingtips #advice #marketingquotes #socialmediagency #marketingagency #startup #marketingtools #socialmediaexperts #marketingguru #digitalmarketers #searchengineoptimization #entrepreneurship #smallbusiness #crowdfunding #marketing #strategies #websitetraffic #instagramads #socialmediamarketing #content101 #contentcreation #businesspodcasts #JasonFishman, #ShariNoonan #mentorpodcast #educationalpodcast
Barbara Turley is the founder and CEO of The Virtual Hub, providers of virtual assistants that help businesses streamline their processes and optimize their growth.In this episode, we discuss the importance of a healthy work-life balance in the era of digital transformation and remote work. Barbara draws from her own experience of founding and growing The Virtual Hub while raising her kids, and shares her unique approach to achieving and maintaining a healthy work-life balance.We also talk about the distinction of business versus focus, the power of laziness, and the benefits that virtual assistants can bring. We finish by discussing the four-day work week and how to approach it if we want to implement it right.Links & mentions:linkedin.com/in/barbara-turleythevirtualhub.com
"Clouds come floating into my life, no longer to carry rain or usher storm, but to add color to my sunset sky." ~ Rabindranath Tagore Join us as we.... Hear The Journey ~ Find The Challenges ~ Create Solutions ⭆ Join the Small Business Weekly Community in Geneva! ⭆ Are you looking for M.O.R.E. T.I.M.E.? ⭆MAGAZINE: Small Business Media Weekly Magazine **Follow Lori Brooks** _______________________ Connect with Barbara Turley The Virtual Hub --- Send in a voice message: https://podcasters.spotify.com/pod/show/loribrooks/message Support this podcast: https://podcasters.spotify.com/pod/show/loribrooks/support
Visit thedigitalslicepodcast.com for complete show notes of every podcast episode. In this episode of The Digital Slice Podcast, Brad Friedman and Barbara Turley, Founder & CEO of The Virtual Hub, talk about growing your business with the help of virtual assistants, clever automations and processes for growing businesses. Barbara is an investor, entrepreneur, and Founder & CEO of The Virtual Hub - a business she started by accident that scaled quickly to become one of the leading companies that integrates in-house trained virtual assistants into clients' businesses. Barbara's mission is to eradicate business overwhelm and remove the friction that stunts growth by helping clients to optimize their operations using offshore teams of virtual assistants, clever automations and streamlined processes.
Welcome to Entrepreneurship Lab, a space where you can learn how to start and scale your business. In this podcast episode, my guest is Barbara Turley, an investor, entrepreneur, and Founder & CEO of The Virtual Hub - a business she started by accident that scaled quickly to become one of the leading companies that integrates in-house trained virtual assistants into clients businesses. This strategy frees up time and energy so that businesses can focus on optimizing their operations further to achieve business growth goals. In this interview, Barbara talks about how you can start using a virtual assistant, what mistakes to avoid and how to create systems that will help you delegate more and scale your business. To connect with Barbara and find out more about services her company provides, please visit www.TheVirtualHub.com Enjoy the episode and implement the tips to make your business more successful! If you would like to learn more about growing your business check out my FREE online course "How To Get Clients Without Paying Ads" here: https://www.nevenabazalac.com/landing-page1634046058222 Don't forget to subscribe, download and share this episode!
Episode Highlights: How crazy do the systems have to be when you start to hire a VA, Sample tools to use in implementing your systems and processes, How to have efficient and effective communication with your VAs, Recruitment tips in hiring the right VA, When should you fire your VA, How often to do the “How it's going?” call with your VAs, Learn how Barbara built a business and had a baby at the same time with high-quality VAs, Reasons you fail with a VA (And how to fix it)... https://eventualmillionaire.com/selects-edition-finding-and-managing-high-quality-virtual-assistants-with-barbara-turley Thank you so much for watching!
Episode Highlights: How crazy do the systems have to be when you start to hire a VA, Sample tools to use in implementing your systems and processes, How to have efficient and effective communication with your VAs, Recruitment tips in hiring the right VA, When should you fire your VA, How often to do the “How it's going?” call with your VAs, Learn how Barbara built a business and had a baby at the same time with high-quality VAs, Reasons you fail with a VA (And how to fix it)... The post Selects Edition: Finding and managing high-quality virtual assistants with Barbara Turley appeared first on Eventual Millionaire.
Barbara Turley is an investor, entrepreneur, and Founder & CEO of The Virtual Hub - a business she started by accident that exploded in the space of 12 months to become one of the leading companies that recruits, trains, and manages virtual assistants for businesses who need to free up time and energy so they can go to the next level. With a strong focus on customized training and ongoing career development, Barbara ensures that her team is trained in cutting-edge programs (like Hubspot, Ontraport, etc.) to best meet their clients' unique needs in digital marketing, social media, personal assistant services, and administrative support. What will be discussed on today's show: How to confidently and successfully use virtual assistants to scale your business. Why outsourcing with virtual assistants is the new Lean Business Model How Barbara built a business and had a baby at the same time with high-quality virtual assistants The 10 best productivity apps that you and your VA can use to get more done When should you fire your virtual assistant? Think you only have 5 hours of work to delegate to a virtual assistant? Think again! The 5 reasons you fail with a virtual assistant - and how to fix it Promotions The Virtual Hub - https://www.thevirtualhub.com/fearless/ How to get hold of Barbara: LinkedIn: https://www.linkedin.com/in/barbara-turley-b6a981a/ Facebook: https://www.facebook.com/TheVirtualHubLtd/ Twitter: https://twitter.com/virtualhubltd Instagram: https://www.instagram.com/thevirtualhubltd/ Website: https://www.thevirtualhub.com/ To find out more about Fearless Business: Join our amazing community of Coaches, Consultants and Freelancers on Facebook: >> https://facebook.com/groups/ChargeMore And check out the Fearless Business website: >> https://fearless.biz
Barbara Turley In this episode, Barbara and Barbara Turley discuss: Outsourcing administrative tasks to trained virtual personal Five reasons having a virtual assistant doesn't work The Lemon Squeeze technique Key Takeaways: "What you want to have is a great process, a great tool, and a great person trained effectively to run an
A lot of people love being the most intelligent and the most needed person in the company. As long as you're that, you will always be shackled. Aaron Scott Young's guest today is Barbara Turley, the CEO of The Virtual Hub, the manifestation of her personal desire to help as many entrepreneurs as possible scale their business without the overwhelm. Barbara relates how she was able to manage her tasks by finding a virtual assistant, which eventually led her to create her business and help others. Love the show? Subscribe, rate, review, and share!Here's How »Join The Unshackled Owner community today:AaronScottYoung.comThe Unshackled Owner TwitterThe Unshackled Owner FacebookAaron Scott Young LinkedIn
How to Create an Online Course for Free with Chris Badgett Want the transcript? Download it here. In this episode, Barbara Turley speaks to Chris Badgett of LifterLMS about the process of creating your own online course and membership sites, and how this will help you and your business especially in the middle of a global crisis.Some key points include:Getting your course ideas out of your head and actually creating themThe minimum tech stack needed in order to start an online course or membership siteTaking advantage of the current crisis and developing your business online Let us know what your key takeout has been from this episode and join the continuing conversation over in the Virtual Success Facebook Group. In this episode:02:11 How to create an online course for free06:22 SCIDL Method09:58 How to avoid getting stuck with the Tech Stack13:13 Taking advantage of the current crisis17:20 What does it mean to Pivot your Business18:30 Having the right Business Mindset this crisis19:44 Wrapping things up Intro: Do you find yourself running out of time to accomplish your work? Are you spending time doing things that you're not that good at? There are effective ways to outsource these tasks so you can focus on your business. This is the Virtual Success Show. We bring the inside scoop on outsourcing success for entrepreneurs, by entrepreneurs. And now, here are your hosts, Matt Malouf, and Barbara Turley. Barbara Turley: Welcome everyone to today's episode of the Virtual Success Show podcast where today I am joined by Chris Badgett, who I've had on the podcast before, who's the founder of the LifterLMS membership site plugin. And we're here today to talk all about membership sites and why now is the best time ever for you to get your course out of your head onto a learning management system. Like something like Lifter and get it out to the world so obviously, I'm Barbara Turley, your host of the Virtual Success Show podcast and founder of The Virtual Hub. Chris, welcome to today's show. Chris Badgett: Thanks for having me, Barbara. I'm really excited to get into it with you today. Barbara Turley: Yes, so look, you know, I know loads of people over time have always wanted to create membership sites, online courses and you know as well as I do that people get stuck not just with getting the course out of their heads but getting it onto the platforms, the tech stops people and usually business stops people in that you're running the day to day running of your business stops you, so now is the best time I think, for a lot of businesses to try to pivot fast and go this route. We'll talk about kind of the best businesses that can do that in a minute but I was really inspired by your- recently you did a four day course creation boot camp, I think you'd call it online and with the idea of to help people to get a course out of their heads, get out of the weeds and actually get the course created. Can you give us the short and dirty version of how do we do that? And how do we make it less overwhelming? Because it's quite overwhelming to do it. How to Create an Online Course for Free Chris Badgett: Yeah, well, first, I just want to acknowledge the huge problem and this isn't a new problem because if you think about it, if you're watching this right now, just raise your hand or smash the like button or whatever, if you have ever thought about writing a book, but you never actually wrote the book. This kind of- this is an age old problem right here too, with creative entrepreneurs and people who want to innovate and are really passionate about a topic or helping a certain type of person. So I see unfortunately, a lot of people get stuck in the weeds of like they're looking at the mechanism, they're looking at the course or the membership site, or the coaching program that they're going to put on the internet and they're really focused on it. But then there's this giant gap between, "Alright,
Office to Remote: The Tech Stack for a Seamless Transition with Peter Moriarty Want the transcript? Download it here. In this episode, Barbara Turley speaks to Peter Moriarty of itGenius and discusses the how-to's of setting up your company fit for a virtual environment. They talk about creating the right systems and processes in order to effectively manage a remote team. Some key points include:The tools that you need in order to have a great task and communication flow in your business.Challenges working in a virtual environmentWhy you should eradicate emailsWhat does it mean to have the right mindset shift Let us know what your key takeout has been from this episode and join the continuing conversation over in the Virtual Success Facebook Group. In this episode:02:02 Roadblocks when setting up Cloud Based System04:30 Important G Suite features07:40 Task Management, Systems and Processes 11:58 Working in a Virtual Environment15:22 Why Task Management by Email never works19:21 Tips in getting through this remote setup successfully26:28 Remote Business Playbook28:09 Wrapping Things Up Tools Mentioned:AsanaTrelloPodioG SuiteDropboxZoomSkypeSlackZapierOntraportActive Campaign Intro: Do you find yourself running out of time to accomplish your work, are you spending time doing things that you're not that good at? There are effective ways to outsource these tasks so you can focus on your business. This is the Virtual Success Show, we bring the inside scoop on outsourcing success for entrepreneurs by entrepreneurs. And now, here are your hosts Matt Malouf and Barbara Turley. Barbara Turley: Hey, everyone, welcome back to another special edition episode of the Virtual Success podcast where we're now taking it live online to cope with this COVID-19 crisis that we're currently all in right now. Today's guest, I'm talking to Peter Moriarty from itGenius and he's given me so many tips already before we've even started this show. But really what I want to talk about is so many companies have been scrambling to try to move people into a remote or work from home situation over the last few weeks. Me included, I at The Virtual Hub had to move 110 staff very quickly into work from home situations and it was something apart from the issue of not having computers, the actual online or the systems, part of it was very easy because I had actually set it up that way. But I know a lot of companies have been scrambling trying to do this and not really getting it right. So, Peter's here with us today to talk specifically about how to set your company up to make sure that the next time, hopefully, we never have to do this again. But if you do, you can move fast and that your systems are portable. So Peter, welcome to the show. Thank you so much for joining us. Peter Moriarty: Thank you so much for having me. I am thrilled to be here. Barbara Turley: So to kick off, can you tell me, I'm sure you see this all the time in your experience with working with companies. A company who comes to you and wants to be more cloud-based or wants to be more nimble in terms of moving people around, what are the major roadblocks and problems that you see in their setup? To kick off. Roadblocks in Setting Up a Cloud-Based System Peter Moriarty: Yeah, I'd say it's always people. But people are always the roadblocks. It's either processes that are in place, or ways of thinking they're in place, which are the biggest blockers. And technology change requires people change. And so when you're going through a process of you know, everyone's been through a bad technology change at one point in their life, whether that was you know, working in corporate and having someone implementing your system without training people properly, or just, you know, switching from a PC to a Mac, and the first couple of days, kind of not knowing where the buttons are, you know, the frustration and the the fear, it's not just a fear of change for stop, but it's certainly, you know,
Scaling up the Delegation Game with Nigel Bennett, Co-Founder of Aqua-Guard Spill Response Want the transcript? Download it here. In this episode, Barbara Turley speaks to Nigel Bennett of Aqua-Guard Spill Response about how to delegate effectively, how to grow your team, and avoid Business Owner Burnout. Some key points include:The importance of having a business coachHow to manage business owner burnoutWhy you need to invest time and energy in training your peopleThe importance of systems and processes in your business Let us know what your key takeout has been from this episode and join the continuing conversation over in the Virtual Success Facebook Group. In this episode:02:18 Aqua-Guard Spill Response05:52 Business Owner Burnout11:38 How to Delegate more effectively18:38 Organic Growth in your Business19:58 Processes and Systems 21:12 The importance of Life Rhythm in your Business27:35 Who should manage the people and the teams in your Business28:38 Keeping in touch with your team during this pandemic32:19 Nigel's experience with Burnout Business Owners37:19 Fight, Flight, or Freeze40:34 Final thoughts42:23 Wrapping things Up Intro: Do you find yourself running out of time to accomplish your work, are you spending time doing things that you're not that good at? There are effective ways to outsource these tasks so you can focus on your business. This is the Virtual Success Show, we bring the inside scoop on outsourcing success for entrepreneurs by entrepreneurs. And now, here are your hosts Matt Malouf and Barbara Turley. Barbara Turley: Welcome everybody to another episode of the Virtual Success Show podcast where I'm your host as always Barbara Turley. I do co-host this show with my co-host, Matt Malouf, who's not with us today. But my guest today, I'm joined by Nigel Bennett, who is the co-founder and owner of Aqua-Guard Spill Response. And also because I want to mention your book, also author of the book, "Take that leap, risking it all for what really matters" and he's also the founder of TruBeach. He's been a member of the entrepreneurs organization for 15 years, has won a whole pile of awards and not even gonna go into how many they are but I met Nigel on a mastermind call that I had the pleasure to be on a few weeks ago, when I heard his story about, how he has managed to not just delegate effectively, but has actually managed to remove himself pretty much completely from the day to day operations of his business. So Nigel, welcome to the show and thank you so much for joining me. Nigel Bennett: Hi, Barbara. Thank you so much. It's, it's the pleasure. Pleasure to be on your show. I'm in. I'm in Whistler here in British Columbia, and you're in Chamonix, I guess. And Barbara Turley: Yeah, we're both in the ski slopes but there's no snow, we're not allowed to ski Nigel Bennett: No snow and we can't go out, Yeah, I know. Barbara Turley: During this crisis time and you know, like it's been really great connecting with so many entrepreneurs at the moment during this crisis time that we're currently in. But Nigel, to kick off just give us the quick you know, Aqua-Guard Spill Response and what I love about this company and about me finally interviewing you, is that it's different from most of the types of businesses that we've had on the podcast or that I've been talking to in that it's kind of, it's way off the charts from what I would normally be doing in the digital world or whatever. So give us the quick synopsis of what it is. Aqua-Guard Spill Response Nigel Bennett: Yeah, we're an emergency response company. If you go way back, right out of high school, I was working for my father's environmental mapping company. And next day after high school I was I was on a plane down to Venezuela. And I live in Vancouver, and I'd never really been out of the country very much. So I was. I was doing overflights over Lake Maracaibo taking photographs of the coastline for environmental mapping.
How to Hire A-Players Consistently with a Streamlined Recruitment Process Want the transcript? Download it here. In this episode, Barbara Turley and her co-host Matt Malouf discuss The Virtual Hub's recruitment process, what makes it different from others, and the secret to hiring A-players in your business. Some key points include:The importance of having a great recruitment processThree key things to remember when recruitingHow to determine A-players from B and C-players Let us know what your key takeout has been from this episode and join the continuing conversation over in the Virtual Success Facebook Group. In this episode:2:39 The Virtual Hub's Recruitment Process8:40 Recruitment Status in this Crisis11:05 How to avoid bringing in the wrong people14:20 Attitude vs Skill17:48 Three key fundamentals in Recruiting21:59 Wrapping things up Intro: Do you find yourself running out of time to accomplish your work, are you spending time doing things that you're not that good at? There are effective ways to outsource these tasks so you can focus on your business. This is the Virtual Success Show, we bring the inside scoop on outsourcing success for entrepreneurs by entrepreneurs. And now, here are your hosts Matt Malouf and Barbara Turley. Matt Malouf: Hi, everyone and welcome to another episode of the Virtual Success Show where I'm joined by my co host, Barbara Turley. Hi, Barbara. How are you today? Barbara Turley: I'm great Matt and you? Matt Malouf: Yep, going really, really well... really well. Very excited to starting to see what we're coming out of lockdown through this pandemic that we've been going through and life is starting to get back to some form of normality. How is it on the; I'm in Australia today and your in France. How's it, how's things over in your neck of the woods? Barbara Turley: Well, you know, I'm just excited too Matt because the restaurants are opening this week. So, you know, we're slowly opening up, but we can finally have a glass of wine somewhere else other than our house. So that's got to be a good thing. So but yeah, very slowly opening up, everyone wearing masks where we are. But I guess that's the right thing to do for now. But good to see us all opening up again. Matt Malouf: And today's show, I wanted to actually spend some time interviewing Barbara, because we've been having a few conversations recently off air. And one of the most interesting things that we've been talking about is the recruitment process. And the hiring of VAs and how Barbara and her team are doing that process at the moment. But the, I guess, not just about the process, around, I guess the numbers behind how many VAs are the like you've got to go through or interview to get to a diamond and I wanted to share that with everybody today because I think it's an area of business that so many business owners struggle with, which is hiring a little and hiring their VA. So I wanted to spend some time just getting Barbara's insights and sharing that with you all today. So Barbara, I guess let's start with regards to hiring VA's and the like. What is the sort of process? Is it just a, do you just follow a traditional recruitment process? Or are you doing something a little bit different to test and find the right people? The Virtual Hub's Recruitment Process Barbara Turley: Yeah, great question, Matt. Because, you know, a lot of people would have different definitions of what is the traditional recruitment process, I suppose in most people's head, that is put out a job ad, get a load of applications, look at a few resumes, narrow them down, interview a few people and pick the one you like the most. Over the years, you know, you start off doing that. But really and I know we did a full show on this, you and I before where I dissected out our recruitment process, and it is a lengthy process that we go through that involves a lot of metrics. And it is very, we only bring in the relationship piece at the very,
Vital Business Cashflow Management with Matt Malouf Want the transcript? Download it here. In this episode, Barbara Turley is joined by her co-host Matt Malouf to talk about How to Manage Cash Flow in a Crisis and Lead your Business to Survival and come out Strong. Some of the key points include:What is cash flow analysis and how it is doneHow to survive in this crisis The difference between a Bookkeeper, an Accountant, and a CFOThe importance of numbers/data in your business Let us know what your key takeout has been from this episode and join the continuing conversation over in the Virtual Success Facebook Group. In this episode:02:06 Cashflow Analysis and Forecasting05:48 How to help business owners with their Cash flow statements08:48 Reacting vs Responding10:57 Importance of Cashflow analysis during this crisis18:39 90daycashflow.com22:03 Accountant vs CFO26:56 Importance of numbers in the business28:06 Wrapping things up Intro: Do you find yourself running out of time to accomplish your work, are you spending time doing things that you're not that good at? There are effective ways to outsource these tasks so you can focus on your business. This is the Virtual Success Show, we bring the inside scoop on outsourcing success for entrepreneurs by entrepreneurs. And now, here are your hosts Matt Malouf and Barbara Turley. Barbara Turley: Hey, everyone, and welcome back to another episode of the Virtual Success Show where I'm finally rejoined again, I've managed to coax my co-host, Matt Malouf, back to join me on this show. I'm your co-host, Barbara Turley. Matt, thanks for coming back and joining us on the show again, Matt Malouf: No worries and yeah. So sorry, I haven't been, I've been so proud of all the episodes you've been doing and we should've been on there. It's just been one of those crazy times at the moment. Barbara Turley: Absolutely. I know if, we're you know, as we're recording this today. We're sort of right in the middle of this Coronavirus situation that's going on. But it's a very interesting time for the show Matt. And you know, the concept of remote working and virtual teams. And we've actually seen a massive uplift in people interested in actually the podcast. And the stuff we've been talking about for the last three years on this podcast has all of a sudden become even more important than ever before. So what I wanted to talk to, I'm getting Matt back on the show specifically to talk today about cash flow. It's not really a virtual team kind of topic, but it's important in the environment that we're in right now. And Matt, you've been out talking a lot about cash burn, cash flow forecasting, managing your cash and being lean in this environment, but not so lean that you can't come out strong. So I want to dig into this topic with you. First of all, let's start with talking about cash flow analysis and forecasting and watching your cash. Can you start at the beginning and talk to us about what do we actually do to do that? Because lots of us don't even know how to do that. Cashflow Analysis and Forecasting Matt Malouf: Let me start with I think the importance around cash flow is that it's more than just looking at your bank account. And I was, I did a presentation this morning. I think one of the biggest mistakes so many smaller, medium business owners make is their key report that they rely on in their business is an ATM receipt, to tell them what's going on in their business. And the reality is that cash in your business is like oxygen to a human, where you can only last a very short period of time without oxygen and in a business can only last a very short period of time without cash. And so, in normal practices, in normal and I'm using very common, as in normal times, we should be managing our cash flow. What does that mean, that means we should be predicting based on our leads and conversion, cash coming in. And we need to factor in things like, if our business invoices,
To Pivot or to Pause with Jenny Blake Want the transcript? Download it here. In this episode, Barbara Turley speaks to Jenny Blake about the Concept of Pivoting. They talk about taking control of your business and recognizing the opportunities that are out there in the midst of the current global crisis. Some of the key points include:How to pivot your business How far ahead should you plan when pivotingShould you pivot your business or should you hold off Let us know what your key takeout has been from this episode and join the continuing conversation over in the Virtual Success Facebook Group. In this episode:02:23 How to get the right mindset when pivoting05:11 How to listen more effectively08:55 Rising into a pivot from a negative mindset13:05 The Next Steps15:52 The Pivot Runway20:26 The Important thing about pivoting22:30 Final thoughts25:09 Wrapping things up Intro: Do you find yourself running out of time to accomplish your work, are you spending time doing things that you're not that good at? There are effective ways to outsource these tasks so you can focus on your business. This is the Virtual Success Show, we bring the inside scoop on outsourcing success for entrepreneurs by entrepreneurs. And now, here are your hosts Matt Malouf and Barbara Turley. Barbara Turley: Hey everyone social medialand... Welcome to another episode of our special COVID-19 series of the Virtual Success Show podcast. I'm your host, Barbara Turley and today I am joined by somebody who has become somewhat of a friend. Jenny Blake is author of pivot, the book called “Pivot: The only move that matters is your next one” and she also hosts the podcast, Jenny what's the name of the podcasts? Jenny Blake: Pivot with Jenny Blake Barbara Turley: Yeah so welcome to the show, Jenny and she's here to talk to us today about this whole concept of pivoting, it's very easy to talk about it and everybody out there right now is talking about how in this crisis, that you know of course there's gonna be opportunity there's gonna be opportunity absolutely everywhere because in every crisis there is and those who know how to pivot, and those who can handle the pace of pivoting and pull it off can do quite well. From my own experience over the last what, we're five weeks into this whole thing, 5-6 weeks into this thing and what I have personally found difficult and I wanted to talk to Jenny about this today is, you know when you're coming out of saving your business in the initial stages of the crisis and then you have to try to shift very quickly into a different frame of mind, which is the creative side of yourself. To try to pivot your business and get the animal spirits flowing again of entrepreneurship and it's hard to wake up every day and to try and get yourself into the right mindset to do it, when you've come out of kind of being you know, beaten over the head every day with your ops and trying to save your clients and save the business. So Jenny, welcome to the show and talk to us about you know, how do we quickly shift this mindset and how much of it is mindset, if you can talk to us about that. How to get the right mindset when pivoting Jenny Blake: Well there's so much that you said there and I think one thing is giving ourselves permission to be on this roller coaster and have, that's really one we do train for us entrepreneurs, is that exact journey, that exact roller coaster, but right now during a global pandemic, a crisis, the volume to such metaphors, the volume on that station just got turned all the way up to a ten. So we're gonna, I feel that the highs are high and the lows are pretty low and what you described Barbara is so important is, I don't know about you but I also, simultaneous to all the stress I felt a lot of adrenaline tried to navigate every single day these first five weeks and I do a lot of keynote speaking and traveling for work, all of that was canceled, not all of it went straight to virtual.
The Power of Podcast Marketing with Interview Valet Founder Tom Schwab Want the transcript? Download it here. In this episode, Barbara Turley speaks to Tom Schwab of Interview Valet about the rising relevance of podcasts especially with the current global crisis and the opportunities podcasts present to business owners everywhere. Some of the key points include: How to leverage your business with podcast and podcast guestings When to become a podcast host and/or a podcast guest. How to repurpose old podcasts in order to get more traffic and attract more listeners. Let us know what your key takeout has been from this episode and join the continuing conversation over in the Virtual Success Facebook Group. In this episode: 02:09 Why Podcasts are a brilliant marketing strategy 04:10 How to capitalise on Podcasts 06:39 What makes a great podcast guest 09:17 How to be different with Podcasts 12:16 Content amplification and repurposing 15:11 Growth of the podcast industry 18:46 Wrapping things Up Intro: Do you find yourself running out of time to accomplish your work? Are you spending time doing things that you're not that good at? There are effective ways to outsource these tasks so you can focus on your business. This is the virtual success show. We bring the inside scoop on outsourcing success for entrepreneurs, by entrepreneurs. And now, here are your hosts, Matt Malouf, and Barbara Turley. Barbara Turley: Hey, everyone, and welcome back to another episode of the virtual Success Show where we are streaming live now online for our episodes of the show. I'm Barbara Turley, your host, I co-host this show with my good friend Matt Malouf. And today we're here to talk about the very topical topic right now of podcasts and I'm joined by, good friend and someone I work very closely with, Tom Schwab from Interview Valet, who is the go to guy if you want to be talking about podcasts, you know, getting on podcasts, getting guests on your podcast. Welcome to the show, Tom, thanks for joining us today. Tom Schwab: Barbara, I am thrilled to be here. And there's a lot of problems in the world. But there is no better time to be alive. We look at the technology that we have. And still, we can reach customers around the world. Barbara Turley: Absolutely, yes. So you know, like, guys, you guys watching the Facebook Live, you know that we are in a major crisis right now. There are many crises that happened throughout time. I have to say I was thinking today to myself, I'm old enough now to say that this is not my first rodeo with crises like this. We've had the 2008 financial crisis, we had the tech bubble collapse, and in my career, I've been through a couple of these. So it's every crisis brings its own challenges, but I always feel that they're crises nonetheless and some things that we do in business are the same. Now in this particular situation that we're in right now. I feel podcasts are really gonna be it. So Tom, talk to us about, first of all, why podcasts, in general, are a brilliant marketing strategy for any business right now. But also why now specifically. Why Podcasts are a brilliant marketing strategy Tom Schwab: Well, the way I look at it is that every business's biggest problem is obscurity, right? There are millions - thousands, millions of customers that you could serve right now, with your current product, your current offering, your current service. The only problem is they don't know you exist. Right now a lot of people talk about breaking through the noise. Honestly, I think that's like adding to the noise, right? The idea that I'm going to yell and somebody's gonna hear me, I think is laughable, right? So, if I can get in on the conversation that my ideal customers are already listening to, that's golden. If I can get introduced by somebody that is a trusted resource, a trusted friend of theirs, that's golden. And really, that's what podcasts and especially podcast interview marketi...
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Learn how a virtual assistant can help you accomplish everyday tasks that you simply may not have time to complete Know how to successfully delegate and scale your business by building your elite VA team Discover how to hire your first virtual assistant Resources/Links: http://www.thevirtualhub.com/leadsology Summary Barbara Turley is an investor, entrepreneur, and Founder & CEO of The Virtual Hub - a company that recruits, trains, and manages virtual assistants for businesses who need to free up time and energy so they can go to the next level. In this episode, Barbara shares the ins and outs, and the benefits of hiring a virtual assistant. If you have never hired a Virtual Assistant before, it could be hard to figure out where to begin. Barbara gives you a better picture of your starting point with your VA. Check out these episode highlights: 01:44 – Barbara's ideal client: Ideal client for us is anyone running a small to medium business. I 02:08 – Problem he helps solve: A lot of the problem people were facing is they wanted to get a virtual assistant but really that's not the crux of the problem. A lot of the problem is training demands, onboarding a VA, managing a VA, and then making sure that your business is set up properly to get to the sense with offshore teams before you hire a VA.. 03:24 – Typical symptoms that clients do before reaching out to Barbara: They may have tried outsourcing before. They may have tried and it has either failed or they tried and it was a roaring success but the person left and then they got failed after that because it's actually very hard to find good people. 04:57 – Common mistakes people make when trying to solve that problem: On the recruitment side when people go to other websites, they do it themselves. They underestimate the amount of work involved in trolling through and the numbers of people that you have to go through to hit a home run. 05:20 – Barbara's Valuable Free Action(VFA): This two technique: pictures and connections. Everything I want to remember becomes a picture and that picture becomes connected to an existing memory. 06:17 – Barbara's Valuable Free Resource(VFR): thevirtualhub.com/leadsology 07:28 – Q:'How's the English offshore?" A: English can be really missed. So just as someone speaks great English on the phone doesn't mean that they write great English. That's a true one. Tweetable Takeaways from this Episode: Transcript (Note, this was transcribed using a transcription software and may not reflect the exact words used in the podcast) Tom Poland: Hello everyone. A very warm welcome to another edition of Marketing The Invisible. My name is Tom Poland. Beaming out to us ever from on the sand next to the waves a Little Castaways Beach here in Queensland, Australia. Joined today by Barbara Turley. Barbara, a very warm good day. Welcome, and where are you hanging out? Barbara Turley: Hey Tom. Thanks for having me. So, I'm in a very wet Sydney today. So, I'm sure Queensland is much sunnier than where I am. But I am in Sydney right now, I've been living here for about 17 years. Tom Poland: And there's a bit of an Irish lilt coming through. So, you've migrated from Ireland? Barbara Turley: I did indeed. I was attracted by the sand, and sea, and the ocean of Australia. And came for a year and never left. Tom Poland: Right. And you're not missing that weather in Ireland at all?
Do I Need a VA and a Bookkeeper? Want the transcript? Download it here. In this episode, Matt and Barbara speak to Bean Ninjas founder and CEO, Meryl Johnston about why it's so important for companies to have a strong financial team, what that team needs to look like, and why financial reporting tools are the key to business stability and growth. Some of the areas covered include: Meryl's journey from a consulting firm to global, systemized, online business and the perils behind bringing in virtual contractors before you have your processes in place. Let us know what your key takeout has been from this episode and join the continuing conversation over in the Virtual Success Facebook Group. In this episode: 1:50 Xero as a Platform 2:38 Aspects of Utilizing Virtual Teams 4:50 Boundaries 5:12 Key Roles Within the Finance Team 8:21 Cost-Effectiveness Medium 10:14 Bookkeeping Role vs VA Role 12:55 Differences with Bookkeepers and VAs 15:11 Stop Doing Book 16:42 Xero Cleanup 19:29 Reporting Practices 20:53 Where to Start 22:10 Building Skillsets 23:22 Next Steps Intro: Do you find yourself running out of time to accomplish your work, are you spending time doing things that you're not that good at? There are effective ways to outsource these tasks so you can focus on your business. This is the Virtual Success Show, we bring the inside scoop on outsourcing success for entrepreneurs by entrepreneurs. And now here are your hosts Matt Malouf and Barbara Turley. Barbara Turley: Hey everyone, and welcome back to another episode of the Virtual Success Show. Where we dissect everything you need to know about how to outsource, how to get the right team members into your business, and how to do it all in the right order. Because today's show we're going to be dissecting a very common problem, and I'm going to be sharing a big trap that I fell into myself. But of course today I'm joined by my cohost, Matt Malouf. Hi, Matt! How's it going? Matt Malouf: I'm well, Barbara, and yourself? Xero as a Platform Barbara: I'm great, thank you. And I'm pretty excited that on the back of last week's show, we invited Meryl Johnston, who's the founder and CEO of Bean Ninjas back to the show to dissect this particular problem with me. So Meryl, welcome back to the show. Meryl Johnston: It's great to be back. Thanks. Barbara: So guys, I was chatting with Meryl after we interviewed Meryl around the growth of Bean Ninjas and her experience around managing a global virtual team. Because obviously, that's the genesis of this show. But in chatting after the show, I was sharing a story that I... A trap I fell into myself around using Vas, bookkeepers, accountants. And in the very early days, not that long ago, really, I decided in my wisdom that if I had Xero as a platform, which is your, you know the platform that everyone's using I guess globally for bookkeeping and accounting. And a good VA that I could show a few tricks of the trade to, that then I wouldn't need a bookkeeper. And I went that route, and needless to say it blew up in my face. Let's just put it that way. After a couple of years, and really cost a lot of pain. It wasn't the VA's fault. It was just a whole host of problems. And Matt, I'm sure as a recovering accountant yourself, this is making you chuckle because I'm sure you see this a lot. Aspects of Utilizing Virtual Teams Matt: I do. I do. You know, I think it's interesting. Barbara, you and I have talked about this in many aspects of utilizing virtual teams, but find it, yeah. People's expectations of that whole concept of the super VA that can do everything is still very, very prevalent in today's society, business community. Barbara: Absolutely. And you know, actually, I am still recovering, honestly, from that mistake myself. I was quite badly burnt. All my own fault. Completely and utterly my own fault. And Meryl, that's kind of what led me to your company in the end, to go, "Oh my God.
How Bean Ninjas CEO Meryl Johnston Built A Global Virtual Powerhouse Want the transcript? Download it here. In this episode, Matt and Barbara speak to Meryl Johnston, the CEO, and founder of Bean Ninjas. Some of the areas covered include: Meryl's journey from a consulting firm to global, systemized, online business and the perils behind bringing in virtual contractors before you have your processes in place. Let us know what your key takeout has been from this episode and join the continuing conversation over in the Virtual Success Facebook Group. In this episode: 1:20 Meryl Johnson the founder and CEO of Bean Ninjas 3:38 The power of systems and processes 4:29 Building a business to scale 8:38 Key Tools or Methods to manage your team 10:24 Wrike 12:06 Systems, tools, and Processes as the front driver 13:30 The Strength of the machine 14:01 Team Meetings 17:07 Concept of the Lunch and Learn 18:02 Virtual Christmas Celebration 20:43 Local knowledge vs Overseas Knowledge 24:39 Training Guide Procedures 29:27 Highlights of the show 33:14 External Leverage 35:09 Top 3 Learnings working with Virtual Team Intro: Do you find yourself running out of time to accomplish your work, are you spending time doing things that you're not that good at? There are effective ways to outsource these tasks so you can focus on your business. This is the Virtual Success Show, we bring the inside scoop on outsourcing success for entrepreneurs by entrepreneurs. And now here are your hosts Matt Malouf and Barbara Turley. Barbara Turley: Hey everyone and welcome to another episode of the Virtual Success Show. I'm joined by my co-host Matt Malouf as always. Hey Matt. Matt Malouf: Hey Barb. How are you? Barbara: I'm good. And you? Matt: I'm excellent. Yeah, I'm enjoying a sunny day here in Sydney after what's been a very, very wet sort of week down here. Barbara: Yes, unusually so for Sydney. But the Sydney sun is back, which is awesome. Matt: It is, it is. Barbara: Yeah. So we're back, guys, doing one of our interview series, which we love doing. We love when we find interesting business owners that are building virtual teams and can really add value to our listeners and to ask quite frankly about how they're doing things. So today's guest is someone who's become somewhat of a friend of mine, Meryl Johnston, and she is the founder and CEO of Bean Ninjas, which is a bookkeeping, financial reporting, and education business. She's also a chartered accountant. She's host up her own podcast, the Bean Ninjas podcast, which I definitely can recommend listening to. And she's also a big surfer living on the Gold Coast, the beautiful Gold Coast here in Australia. So welcome to the show Meryl. Meryl Johnson the founder and CEO of Bean Ninjas Meryl Johnston: Hi Barb. Hi Matt. Great to be here. Barbara: Good. So listen, why don't you just give us the quick rundown, Bean Ninjas. What is it? Why did you start it? Meryl: Well, Bean Ninjas is a bookkeeping and financial recording business, and before starting Bean Ninjas, I was running a consulting firm, not very cleverly named MCJ Consulting, my initials. And I was doing project accounting work and quite quickly found the business difficult to scale. It was hard from a cash flow perspective, with project work being lumpy, and it was difficult to build a team. And I looked at some other business models out there and the kind of business that I wanted to build, which was recurring revenue, it would have processes so I could scale the business and I wanted it to have global potential. And then I looked at my skill set, which is accounting and thought about how I could marry the two together, my skill set and the kind of business that I wanted. And that's where Bean Ninjas was born. I founded the business with a co-founder who had a similar vision of creating a global business and a business that we could run from anywhere in the world. So that was where it started.
The Quick and Effective Way To Assess The Success Or Failure Of My Virtual Assistant Want the transcript? Download it here. In this episode, Matt and Barbara talk about the quickest way to assess your Virtual Assistant whether they're working out for you or not. Some of the areas covered include: The challenges of assessing an offshore VA, identifying the key areas you need to assess! Reviewing your onboarding procedure to make sure you are setting your VA up for success in their role. Continually reviewing and refining your processes. Let us know what your key takeout has been from this episode and join the continuing conversation over in the Virtual Success Facebook Group. In this episode: 1:18 How do you assess your Virtual Assistant? 1:52 Biggest Challenges to Assessing Your VA 3:10 Identifying your Key Areas 6:55 Delivering Feedback in An Effective Way 7:42 Identify KPI ‘s 8:14 Assess Your Onboarding Procedure 10:17 Feedback 12:35 The Stop Doing List 14:46 Role Expectations and Communication 16:04 Monthly Assessments Intro: Do you find yourself running out of time to accomplish your work, are you spending time doing things that you're not that good at? There are effective ways to outsource these tasks so you can focus on your business. This is the Virtual Success Show, we bring the inside scoop on outsourcing success for entrepreneurs by entrepreneurs. And now here are your hosts Matt Malouf and Barbara Turley. Matt: Hey everyone, and welcome to another show of the Virtual Success Show where I'm joined by my co-host, Barbara Turley. Hey Barb. Barbara: Hey Matt. How are you today? Matt: I'm really well, and yourself? Barbara: Good, thank you. Excited about our topic that we're going to dissect into today? Matt: I am, I am. As always, meetings before the show are always interesting conversations and topics just pop up. This one, it was funny. We were halfway through a conversation, Barbara and I, and we went, "This is a show, let's start recording." So we did. Barbara: So here we are, to dissect what the problem I presented to Matt is… How Do You Assess Your Virtual Assistant? Matt: And it is. I think one of the questions I get asked regularly is how do I assess or measure the success or failure of my virtual assistant? How do I know whether they're doing well or not doing well? It's a really interesting topic. I think there's many many different ways you can do this. But what we wanted to do today was open a discussion between Barbara and I because we were talking about this beforehand, and then we share some insights into this. I think one of the biggest challenges when trying to assess your virtual assistant is making it really complicated and then therefore hard to measure and be transparent. When you try to measure the success or failure of a role, you've got to make it really easy and transparent for both you and the persons you're assessing to understand how they're doing. There should be no surprises. Biggest Challenges to Assessing Your VA Matt: The way that I've done this over the years with the virtual teams and even local people that I've had working with me, I create a list of the things that they are responsible for. For instance, they may be responsible for managing my calendar, managing my emails, booking hotels, booking travel. One for Barbara and I is the podcast, so actually taking the recordings and producing the show. You need to create a list of all of the key areas or key responsibilities that your VA has. What you then need to do is you need to get them to score themselves, let's say it's a scoring system out of five, and five is that they are completely competent, confident, and do this task exceptionally well, and one is that they're a novice at it, that they really don't know what they're doing and are struggling with it. Identifying your Key Areas Matt: You get them to assess themselves in each of those areas as a score out of five.
The Project EGG Show: Entrepreneurs Gathering for Growth | Conversations That Change The World
Barbara Turley: Founder of The Virtual Hub Ltd Barbara Turley is an investor, entrepreneur, and Founder & CEO of The Virtual Hub - a business she started by accident that exploded in the space of 12 months to become one of the leading companies that recruits, trains, and manages virtual assistants for businesses who need to free up time and energy so they can go to the next level. With a strong focus on customized training and ongoing career development, Barbara ensures that the team is trained in cutting-edge programs (like HubSpot, Ontraport, etc.) to best meet their clients' unique needs in digital marketing, social media, personal assistant services, and administrative support. Barbara is also a mom (to her gorgeous daughter Ruby), wife to her best friend Eti and an adventure lover with a passion for horses, skiing, tennis, and spending time in nature. Watch the full episode here: https://projectegg.co/hire-a-virtual-assistant About The Project EGG Show: The Project EGG Show is a video talk show that introduces you to entrepreneurs from around the world. It is broadcast from studios in Metairie, Louisiana to online platforms including YouTube, iTunes, Google Play, Spotify and Stitcher, and hosted by Ben Gothard. Our goal is to give you a fresh, unscripted and unedited look into the lives of real entrepreneurs from around the globe. From billionaires to New York Times best selling authors to Emmy Award winners to Forbes 30 Under 30 recipients to TEDx speakers – we present their real stories – uncensored and uncut. Subscribe To The Show: https://projectegg.co/podcast/ Get Access To: 1. Resources: https://projectegg.co/resources/ 2. Financing Solutions: https://projectegg.co/epoch/ 3. Payment Solutions: https://projectegg.co/sempr/ 4. Services: https://projectegg.co/resources#services 5. Courses: https://projectegg.co/resources#courses 6. Software: https://projectegg.co/resources#software 7. Book: https://projectegg.co/resources#books --- Support this podcast: https://anchor.fm/projectegg/support
How to Get Success Working With A VA Outside of Your Timezone Want the transcript? Download it here. In this episode, Matt and Barbara talk about how to avoid frustration with Virtual Assistants who work in different time zones as you and how to keep everyone accountable. Some of the areas covered include: Tools to use for tasks and reporting Frustrations most business owners feel when their VA works in another country Let us know in the comments below what your key takeout has been from this episode or why not join the continuing conversation over in the Virtual Success Facebook Group. In this episode: 2:27 Timezones 6:21 Setting parameters and direction to avoid feelings of frustration 9:12 Loom and Asana 9:30 Designing a system that works 10:32 Stand up 15:06 Creating documentation for recurring tasks 18:21 Time, Patience and Attention to Detail Intro: Do you find yourself running out of time to accomplish your work, are you spending time doing things that you're not that good at? There are effective ways to outsource these tasks so you can focus on your business. This is the Virtual Success Show, we bring the inside scoop on outsourcing success for entrepreneurs by entrepreneurs. And now here are your hosts Matt Malouf and Barbara Turley. Barbara Turley: Hey everyone and welcome back to another episode of the Virtual Success Show where I'm again joined by my co-host Matt Malouf. Matt, how's the going? Matt: It is. It is, and I had to think about that because we normally do these recordings in the morning but it's— Barbara: Great, thanks. And as always we've come up with a fantastic topic again today that we think the listeners, you guys are gonna really love, common problem. I love how when we're just chatting in the planning of the show, we just come up with all these ideas that just come from our experiences with clients and, Matt you with coaching clients, me seeing people getting VA's, brings up the most interesting stories for us. Matt: Absolutely, and I'm really excited about today's show. Barbara: Yeah, so a common one and something that did come up for us recently, and I know a lot of people in the Virtual Assistant, virtual team game out there globally would have this problem, is how do you get success when you're working with a virtual team or a Virtual Assistant that is not in your time zone? So for example, you're in the US working, your business hours and you have a VA in the Philippines who works their business hours. So therefore, it's in the middle of the night for you, which sounds like the Holy Grail because the idea would be that you wake up in the morning, and all these amazing tasks have been completed overnight. But often we find that, while that does seem like the optimum solution, it doesn't always work out that way. So, Matt, I'm sure you've seen this with people who have offshore VA's and overseas contractors. Matt: Absolutely, and I'm, and I'm like, I've even seen it to the extent of where Australians are working with Filipinos where there's only a couple of hours time difference. Don't get this right. So its- Barbara: There's a couple of extra tricks I think to getting this right. The… Matt: I agree. Timezones Barbara: I think all of the things that we talk about on this podcast all still hold very true. But when you're working different shifts and different time zones from each other, you almost need to like crank up the fuel on all the things that we talk about and you need to be extra vigilant with so many things. Of course that means, using things we always talk about, project management tools like, Asana or Trello, whatever, using Slack effectively, making sure that you've got really detailed processes and task lists, et cetera. But there's a little bit more to it than that, isn't there Matt, to get this right? Matt: Absolutely. Barbara: Yeah, so we had a case of this, the reason this is an interesting one for us.
3 Crucial Tech Tools to Guarantee Success with VAs Want the transcript? Download it here. In this episode, Matt and Barbara speak about the 3 most crucial tools you must have in your business to guarantee success. Let us know in the comments below what your key takeout has been from this episode or why not join the continuing conversation over in the Virtual Success Facebook Group. In this episode: 1:25 - Technology that is crucial to succeed in your business 2:58 - Tool Number 1: Project Management 9:25 - Tool Number 2: Effective Communication 17:49 - Tool Number 3: Data Management 22:40 - Why having processes is also crucial to your business 23:40 - Benefits of these tools 24:26 - Bonus Tech Tool 27:03 - Wrapping Up Tools Mentioned: Asana Basecamp Trello Slack Zoom Skype G Suite/Google Drive Dropbox Loom Intro: Do you find yourself running out of time to accomplish your work? Are you spending time doing things that you are not that good at? There are effective ways to outsource these tasks, so you can focus on your business. This is the Virtual Success Show. We bring the inside scoop on outsourcing success for entrepreneurs by entrepreneurs, and now, here are your hosts, Matt Malouf and Barbara Turley. Matt Malouf: Hey, everyone. Welcome back to another show of the Virtual Success Show where I'm joined by my co-host Barbara Turley. Good afternoon, Barb. Barbara Turley: Hey, Matt from sunny Sydney. Is it sunny where you are in Sydney today? Matt: It is. It is, and I had to think about that because we normally do these recordings in the morning but it's— Barbara: I know. It's nice to do it in the afternoon. Matt: It is. It certainly is. How's everything going? Barbara: Good, great. We're heading into a nice time of the year here, my favorite time of the year in Sydney. The weather gets a bit cooler, which is good. But excited about today's topic. I love how we pow-wow and come up with these problems that we see across business coaching and in what I do in outsourcing and gel them together and come up with these great topics. So what are we gonna talk about today, Matt? Technology that is crucial to succeed in your business Matt: As Barb and I were preparing, we were talking about the technology that's crucial to succeed and win when you're working with your virtual teams. I think there's so much technology at our fingertips these days and so much advice around, you should use this, you need to get that, you need to integrate it with this, it can be very, very confusing for many of us. I know technology is not something that has come naturally to me. It's something that I've had to learn and train myself with. But the key is that there are some crucial pieces of technology that you must adapt and adopt in your company to succeed with virtual assistants. Barbara: Definitely. I mean, I echo those thoughts. You know, Matt, I'm someone who is into technology and I love integrating systems and everything, but my love of simplicity is bigger. Even though I love tools, I actually have very few. We recommend strongly that clients stick to a few key things. It was great when we were discussing this today to actually come up with three. There's lots of things we could talk about, but there are three that we would describe as the non-negotiable. If you want to get success with a VA or a virtual team, or, honestly, even if you have a company that just has a lot of people, there are three non-negotiable tech tools and setups that we've isolated to make this work. Matt: Absolutely. Barbara: Let's kick this off, Matt. Tool Number 1: Project Management Matt: Okay. The number one that Barb and I were discussing was you need a project management tool. It may be a tool like Asana, Basecamp, Trello, or the like. Our preference and what we both use in our respective businesses, and I know Barb you highly recommend it with all of your clients, is Asana. What's the experience that you and your team have had arou...
How To Successfully Recruit The Right VA Want the transcript? Download it here. In this episode, Matt and Barbara talk about the importance of recruiting the right virtual assistant for your business. During this episode, we talk about the in-depth process you need to have when recruiting from Overseas. Some of the areas covered include: Barbara's personal recruiting process Why taking your time during the hiring process pays off in the long run Why you need to define the culture of your business so you can identify the characters that will thrive in your workspace Why it's important to have strong systems in place for your staff Let us know what your key takeout has been from this episode and join the continuing conversation over in the Virtual Success Facebook Group. In this episode: 1.17 - Recruiting the right VA 3.23 - Biggest fears around hiring an offshore VA 4.05 - Barbara's personal recruitment process 5.18 - Steps to successful recruiting 14.58 -Why a trial period is so important 15.43 - Hiring an expert to recruit your staff 18.02 - staff character and work culture 25.27 - Local insights into what's important when hiring a VA from the Philippines 27.10 - Recapping of the major steps 27.59 - Wrapping up Intro: Do you find yourself running out of time to accomplish your work? Are you spending time doing things that you're not that good at? There are effective ways to outsource these tasks, so you can focus on your business. This is the Virtual Success Show. We bring the inside scoop on outsourcing success for entrepreneurs by entrepreneurs, and now, here are your hosts, Matt Malouf and Barbara Turley. Barbara Turley: Hey, everyone and welcome back to another episode of the Virtual Success Show where I'm joined by my co-host Matt Malouf. Hey, Matt, how's it going? Matt Malouf: Excellent, Barb. And yourself? Barbara: I'm good. Now, where in the world are you today? Because I know you're traveling a bit at the moment. Matt: I am. I'm in the beautiful sunshine coast of Queensland ... Barbara: And is the ... Matt: ... up in Noosa. Barbara: The weather? Matt: It is, it is. I went for a beautiful walk this morning along the river there and it's balmy and humid as Queensland is this time of year. Recruitment Barbara: Yeah, Noosa is an amazing spot. Well, I'm based in my hometown of Sydney at the moment so it's kind of wet and windy here today. Today's show look, I'm really excited about today show because it's a topic that's close to my heart and it is we're gonna tackle the difficulty in getting offshoring right and specifically the difficulty about recruiting because that is literally the first step to get right. I know I hear it all the time with clients coming to our business who sort of say, look I tried, I failed, you know, how are you different? That's kinda what they ... They're burnt out from the experience of trying this and I know, Matt, you've had some stories like this as well. Matt: Even just yesterday. A lot of the business coaching that I do we're obviously trying to help people grow their business but also increase their margins and their profits and so using Virtual assistants is one great way of doing that. Getting great people to do things. Yesterday I'm in a meeting and as soon as I broached the subject the callers like, "Stop." He actually put his hand up, stop. I've done it, it doesn't work for me. I looked at him and I was like, this guys been in business for a long time. I'm like, "What do you mean it doesn't? I've tried it, I've tried it, I've heard it all, I've read the books, it doesn't work for me." Barbara: Absolutely, yeah. Matt: I think what we want to really get out of this episode today is to dispel this myth because Barb and I have a belief that it can work for everyone. It's simple but not easy. Barbara: Yes, and I guess what I really want to show today, is you know, I'm running ... We've got almost 120 employees now in the Philippines and I can t...
Top 10 Tasks A VA Can Do For Any Business Want the transcript? Download it here. In this episode, Barbara and Matt share with listeners the virtual assistant tasks that they feel a VA can do to help you in your business. During this episode, we take a look at how every minute you can save in your business and put into a direct income generating task, or something else important in your life, is a minute that is valuable to you. Some of the areas covered include: Calendar management – whilst this may seem like a simple task that you can do yourself, if you had your VA managing this for you, you gain valuable ‘minutes' to spend on your business. Newsletter creation – this can be a timely exercise, so passing this task over allows you to focus on other important tasks, whilst making sure you have the ‘final sign-off' on the newsletter Managing social media channels – this task can be quite tedious as different channels have different specs for text limits and image sizes. Let us know in the comments below what your key takeout has been from this episode or why not join the continuing conversation over in the Virtual Success Facebook Group. In this episode: 02:37 - Task #1 – Research 04:10 - Task #2 – Calendar Management 05:54 - Task #3 – Formatting documents 08:27 - Task #4 – File management 09:16 - Task #5 – Create and send newsletters 11:37 - Task #6 - Blog posting 12:57 - Task #7 – Audio transcription 14:35 - Task #8 – Manage social media channels 16:56 - Task #9 - Reporting 21:09 - Task #10 - Invoicing 24:21 - Task #11 – Travel arrangements 27:15 - Task #12 – Appointment confirmations 29:04 - Wrapping things up Matt Malouf: Hey everyone, welcome to another show of the Virtual Success Show where I'm joined by my co-host Barbara Turley. Good morning Barb. Barbara Turley: Hey Matt, how are you today? Matt: I'm excellent. Yourself? Barbara: I'm pretty good. I'm happy that my voice isn't sounding as husky as it was earlier because I have a bit of a cough at the moment, but yeah, good radio voice, good radio voice for today. Matt: Very good, very good. Well, I'm really excited about this show today for no other reason than its simplicity. And as Barb and I were preparing for today's show, we sort of were talking about various different topics and I sort of suggested why don't we just share…what are the top 10, or 10 easiest tasks that you could have a virtual assistant do for you. One of the regular questions I get asked as a business coach is, "Okay, you've given me this concept of a virtual assistant, but what would I have them do?" And so, what we wanted to do today was put a very simple show together just highlighting what Barb and I believe is the 10 easiest tasks you could have a virtual assistant do. And this can apply to any business. Barbara: Absolutely. Yeah. I mean, I hear that a lot too, Matt. And I think sometimes it's sort of... I get a bit thrown off by that question because I'm so deep into the virtual assistant thing that I'm almost too far into it to kind of be able to get back to that simplicity again. So, when we were running through the list, it was actually you coming up with more of the top 10 simplest tasks than it was me. So, I'm even excited because I can now talk to other people about this when they ask me that question. Matt: Yeah. I know, I know. And it's going to sound sometimes over simplistic when we go through this today. But honestly, these top 10 that we're going to give you, if you have somebody else do that, the time you'll save and be able to invest into other areas of your business, or in your life, for that matter, is just going to be phenomenal for you. So, let's rip into this. So, Barb, I think we had number one as getting a virtual assistant to do research for us. Task #1 – Research Barbara: Yeah, that's such a great one because it can span so many different are...
Systemize, Scale, & Automate Your Business with Productivity Expert Nancy Gaines
In this podcast episode, hear from Barbara Turley on how to use virtual assistants to scale your business. Barbara's mission is to "eradicate small business overwhelm” by simplifying the offshore outsourcing process and facilitating cost-effective business scalability. This allows businesses to free up time and energy so they can go to the next level. Barbara is also the host of the Virtual Success Show podcast. Claim your free gifts from Barbara (a checklist to have more success with your VA and an e-course to scale your business) at: www.TheVirtualHub.com/Nancy Gaines
Right People, Right Seats, Right Time — Part 2 Want the transcript? Download it here. In this episode, Barbara and Matt take a closer look at some of the human resources roadblocks that business owners may come up against when taking on the task of growing their business. During this episode, we take a look at the importance of not only finding the right people for roles within your business but making sure they are the right fit for the role and bringing them onboard at the right time. Some of the areas covered include: Understanding which seats you are going to need and when you are going to need them The importance of mapping out your organisational chart and understanding not only where your business is now, but more importantly, where you want to take your business in the future – and planning for this Deciding whether you have the time and resources to train up an existing employee or bring on board someone who already has the skills you're looking for Let us know what your key takeout has been from this episode and join the continuing conversation over in the Virtual Success Facebook Group. This episode is the second part of a 3-episode series. You can listen to the other parts here: Part 1: Do I need a VA, Project Manager or Operations Manager…or all three? Part 3: The Stepping Stone to Hiring an Operations Director with Sarah Noked, OBM In this episode: 01:02 – Right people, right seats, right time 02:14 – Right people 04:24 – Skilled people vs training people 05:58 – Right seats 07:15 – Which seats you need to fill and when 13:00 – Right time 16:13 – It's easy to do and easy NOT to do 20:18 – Wrapping things up Matt: Hey everyone. Welcome back to another show of the Virtual Success Show. I'm joined today by my co-host, Barbara Turley. Hey, Barb. Barbara: Hey, Matt! How's it going? Good to do another show with you. Matt: It certainly is, yeah. It's such a beautiful winter's day here in Sydney today. Barbara: It is. Matt: It's clear blue skies and can you believe, 23 degrees in the middle of July, or beginning of July. Barbara: I have to admit, I love… The Australian blue skies are just to die for. You get blue skies all the time, pretty much all the time here. It's very rare that it's not blue skies. I just love that. Right people, right seats, right time Matt: Certainly is. And it's a really exciting day to be doing this topic as well, titled ‘Right People, Right Seats, Right Time,' and this is a follow-on show from the last show we did where we talked about VAs or project managers or ops manager, which should you choose? And it was really interesting conversation that Barbara and I were having as we were preparing for these shows, and this topic sort of just popped out for us, because what we've been finding is so many of our respective clients have the mindset that they need to put people in their businesses to help them grow, but they're not taking enough time to number one, choose the right people for what they need done. Secondly, putting them into the right roles or seats in the business, but also then it's about the timing of all this, and that's what we wanted to talk to you today. So, let me get started. Barb, right people. What's your experience as far as right people in your business and some of the challenges you've had over the time? Right people Barbara: Yeah. So, look, a lot of the things that I share on this podcast I learned myself through the hard way and not having anyone really to sort of advise me on it, but I guess a lot of these things you do learn by experience. So, in terms of the right people, I think… Look, with VAs, I felt it was a bit easier for me, because I was very clear on that boundary of what a VA does and what a VA doesn't do. Barbara: When I tried to… I had some VAs though that were very, very good and I realised I needed, sort of, project management help and I thought, “Well, they can do it. I mean, they're really good.
When Should You Fire Your Virtual AssistantWant the transcript? Download it here. In this episode, Matt and Barbara talk to listeners about the often-avoided topic of when to fire your Virtual Assistant and help business owners understand the situations when it may be necessary. This episode focuses on the some of the tough situations business owners may find themselves in with their VAs and why letting them go can be the best outcome not only for them, but their business as a whole. Some of the areas covered include: Avoiding the Churn & Burn – hiring and firing VAs over and over againThe importance of having sound systems, processes and tasks listsAssume nothing, clearly communicate everythingThe need for meeting rhythms and clear accountability criteriaSetting clear parameters around what your ‘non- negotiables' are Let us know what your key takeout has been from this episode and join the continuing conversation over in the Virtual Success Facebook Group. In this episode:01:16 – When should I fire my VA?02:26 – The Churn & Burn03:08 – Flawed task lists03:40 – Effective communication05:53 – Setting your VA up to win07:09 – Holding your VA accountable08:04 – Meeting rhythms09:41 – Making the decision to fire a VA10:40 – Getting clear on your standards13:06 – What are your ‘non-negotiables'?16:53 – Wrapping things up Resources mentioned in this show:Asana Matt: Hi everyone, welcome to another episode of the Virtual Success Show, where I'm joined by my co-host, Barbara Turley. Good afternoon Barb. Barbara: Hey Matt, how are you? Matt: I'm excellent. How are you? Barbara: Good thanks, good thanks. Matt: Good. I'm really really excited about today's show, and the reason I'm excited about it is because I think it's one of those topic areas where a lot of people avoid the conversation, and the conversation we want to be having with you all today is understanding when to fire your VA. When is it time to let them go? And I'm excited about this only because it's one of those areas that often is not discussed until it's too late. When should I fire my VA? Barbara: Absolutely yep, and I see that happen a lot within our business, you know, for clients it's a difficult area … And also there's sort of two things I want to touch on with this topic. There's when to fire your VA. Sometimes people fire them too early as in you sort of get into this churn and burn cycle of they're not good enough, get a new one, they're not good enough, get a new one. And then other people we find, try really hard and probably allow things to go on way too long until the point in which they're getting railroaded by someone. So, sometimes, I mean obviously by the nature of my business, I'm very pro-VAs on these podcasts, but I'm also very aware that sometimes you have done all the right things, you've followed all the things that we talk about, and you actually just have a person who's not either good enough for the role, or who is actually doing the wrong thing by you as an employer. And that's a tricky thing to face. Matt: Which one are we going to start with Barb? Let's start with the churn and burn. The Churn and Burn Barbara: Yeah, because this is a common problem. So, when … Often we see people hiring someone and they just decide very quickly after two weeks, oh they're not good enough, it's just not going to work out? And really I think there are boxes to tick before you make the decision to fire someone. There's actually a lot of boxes to tick. Sometimes … I mean there's so many shows we've done on this, sometimes it's people who you're … You've no processes in your business or you've no systems and you've tried to kind of just offload a task list on someone and they don't even know how to find your files or navigate your business. So that's the kind of … The most basics of major problem. Flawed task lists Other times we do see people, and you'll see this as well Matt, people who have got processes, or task lists, but they're too vague.
How to Integrate a Virtual Assistant into Your Business Successfully Want the transcript? Download it here. In this episode, we take a look at how to integrate a virtual assistant into your business successfully and the importance of having a sound on-boarding process. This episode is full of insights from Matt and Barbara into answering the common question of “What do I do to get my VA started?” Some of the areas covered include: The importance of a strong onboarding process Clearly communicating your expectations, in order to set your VA up to win Building a strong ‘human connection' with your VA from the outset Being clear on your preferred communication style Learning your VAs strengths so as to encourage them to work in their genius Let us know what your key takeout has been from this episode and join the continuing conversation over in the Virtual Success Facebook Group. Resources mentioned in this show: VSS – How To Get Your Virtual Team to Ace Your Expectations In this episode: 01:02 – Integrating a VA into your team 03:07 – A strong onboarding process 05:14 – Communicating your expectations 07:50 – Being properly prepared to welcome your new team member 09:15 – Building a human connection with your VA 10:16 – Be clear on your communication style 12:18 – Learning your VAs strengths 13:46 – Process for onboarding your VA 15:55 – In summary… 16:56 – Wrapping things up Matt: Hey everyone. Welcome back to another episode of the Virtual Success Show. I'm joined by my co-host, Barbara Turley. Hey Barb. Barbara: Hey Matt. How's it going? Matt: Excellent, yourself? Barbara: Good, thanks. Good, thanks. I'm excited about today's show. Got another great case study style topic to cover. Matt: Absolutely. Absolutely. Hey, just before we get started, how's that little Ruby of yours? Barbara: She's great. She's just started walking, so for all of those people out there with young babies, well the fun has started. She's running around the house. Integrating a VA into your team Matt: Fantastic. Fantastic. Barb and I were just having a chat before the show and what came up in our conversation… I was just recently working with a client who was bringing on their first virtual assistant into his business. He's got a team of seven in his office, but it's his first virtual assistant. We were having a coaching session and he said, “Matt what do I do to get them started?” He was really puzzled and really unsure. It was like, he'd never onboarded a virtual assistant before. This guy's got an amazing business, an amazing team, and it was … I was actually just saying to him, I said, “What would you normally do with your current staff if someone was joining your office?” It sparked this conversation, and we're going to go through it today, but it's so interesting the mindset I see so often, and Barb I'm sure you see it as well, where we … there's this, a virtual team member is there and our team is here and because they're not in physical proximity there's this huge difference that needs to happen. It has to be done in a different way. Barbara: Well they don't even see … For example, we often see clients getting all excited through our on-boarding process and they interview the VAs and they're like, “Wow.” They pick someone and then we're like, “Okay. Over to you guys,” and then they're like, “What now?” We're just like, “Well, you start to forge a relationship and you're bringing someone in.” I think people still see … they just still don't see it as someone in their business. It's them and us, and that could be because of the distance and the virtual thing, I'm not sure, but it's … I guess I've got experience doing it now but I can remember when I got my first VA, I do remember feeling the same way, and I had no idea where to start on day one. It is a common problem. Matt, what did you advise this client to do? A strong on-boarding process Matt: What's interesting, I think this is a common problem whether it's ...
Why a Virtual Assistant Can Be a Great Investment in Your Business Want the transcript? Download it here. In this episode, we take a look at the positives of bringing a Virtual Assistant into your business and how you need to look at your VA as an investment in your business rather than an expense. This episode is full of insights from Matt and Barbara into answering the common question of “Well, what can a Virtual Assistant do for me?” Some of the areas covered include: The importance of understanding the value a Virtual Assistant can add to your business Why you need to adopt the mindset of your Virtual Assistant being an investment rather than an expense Accepting that it takes time to transition your Virtual Assistant into your business Tips on speeding up the transition process Let us know what your key takeout has been from this episode and join the continuing conversation over in the Virtual Success Facebook Group. Resources mentioned in this show: The Stop Doing List – www.stopdoing.com.au In this episode: 01:30 – What can a Virtual Assistant do for me? 03:35 – The mindset of ‘Investment vs. Expense' 04:34 – Will I get a return on my investment? 07:30 – Setting your Virtual Assistant up to win 12:26 – Misconception of the super VA 14:30 – Speeding up the transition process 15:45 – A bit about Matt's book – The Stop Doing List 19:04 – Wrapping things up Matt: Hey everyone, welcome back to another show of the Virtual Success Show. I'm joined again by my wonderful co-host, Barbara Turley. Hey Barb! Barbara: Hey Matt, how are you? Matt: I'm excellent. How are you going? Barbara: I'm good, I'm good and loving all these shows we're doing, I've been this week listening back to a few of the older shows and some of the tips and stuff we've been talking about, because I'm actually revamping some of my own processes in my business and I just pick up such great stuff, even from the stuff that we talk about and some of the guests that we interview, so yeah it's been a good week for that. Matt: Excellent. Excellent. Well, I'm really excited about today's show too, Barb, as we were talking about just before we started recording and what we find in both Barbara's business and what I do as a coach is we're constantly asked, well what could a VA do for me? I think a lot of people like the idea and understand the concept of having a virtual assistant, but they're not really sure on what a VA can do for them or for their business. Barb, do you find this? What can a VA do for me? Barbara: Yeah. Yeah, a lot. You know we get, I'm actually to add to that one of the things that I hear quite a lot as well is, I'm not sure what a VA can do for me and then there's also a little bit of confusion about what a VA doesn't do. So implicit in that, sometimes people have an expectation that they can do, this superhero VA type thing, the myth of the superhero VA that they can do everything possible, from video editing to web design and all the sort of things in the middle. So it's a very broad topic and problem right there. Matt: Absolutely and I think what this leads into is people having a clear understanding of the value that a VA can bring to their business. Because one thing I see is people grappling with the decision on, well, okay … This is an extra cost in my business. Am I going to get my return? And I think if you start with that mindsetaround this, then in my experience you're actually setting yourself up to fail right from the start. Barbara: Yeah, so Matt, you know one of the things that we see as well, when people are booking calls with our ad sourcing strategy consultants at Virtual Angel Hub we ask them a series of questions because we're trying to get an insight into where they're at before the call and one of the questions we ask is, ‘what's your biggest fear about hiring a VA or working with a VA?' And often one we see, the comment is,
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