Podcasts about leadership project

What would you do if you woke up and the world was dark? Kijuan Amey, an Air Force in‑flight refueling specialist with a promising path to the cockpit, opened his eyes after a crash to find he'd lost his sight. The story that follows isn't about platitudes—it's about rebuilding a life through faith, gratitude, and the unglamorous work of learning every step again.We dig into the pivotal shift from “why me” to “why not me,” and how that mindset turned blame into agency. Kijuan walks us through the hard basics—orientation with a white cane, mastering daily tasks, and honoring the process without skipping steps. Along the way, he shares how reflection at the gym, adaptive sports, and expert coaching revived confidence and expanded what seemed possible. The refrain “give it time” becomes a practical strategy: patience paired with action compounds into progress.Leaders will recognize themselves in the aviation checklist analogy: miss one step and outcomes can be catastrophic. We explore the power of reframing “have to” as “get to,” the role of community in sustaining momentum, and why vision is mental even when sight is gone. Expect insights on resilience, habits, mindset, and purpose that apply whether you're navigating trauma, leading a team, or training for your next milestone.If the idea of starting small and staying consistent resonates, this conversation will meet you where you are and challenge you to take the next step. Subscribe, share this episode with someone who needs a push, and leave a review with the one step you'll take this week. Your vision gets clearer with practice.

Leadership กับ Project Management.Leadership Every Day: Start your day thinking like a leader.เริ่มต้นวัน ด้วยวิธีคิดแบบผู้นำ.If you are a great leader, many lives will have a great life.ผู้นำที่ดี…ชีวิตของหลายคนก็จะดีขึ้น.

In this episode, we discuss a recently released research snapshot titled “Utah Women and Fertility: Trends and Changes from 1970–2023.” This snapshot examines how cultural, social, economic, religious, and personal factors have shaped childbearing decisions in Utah over time. Using state and national data, the report explores whether Utah's fertility trends align with or diverge from national patterns. The analysis highlights four key areas: fertility trends, marital status, cultural contexts by decade, and considerations for the future. What do these findings reveal about the past, present, and future of fertility trends in Utah? We'll explore all of that and more in today's episode. Dr. Susan Madsen, a Professor of Organizational Leadership in the Jon M. Huntsman School of Business at Utah State University and the Founding Director of the Utah Women & Leadership Project and A Bolder Way Forward, is joined by Dr. April Townsend, co-author of the report and a research fellow for the Utah Women & Leadership Project. Support the show

Feeling the pressure to have all the answers? You're not alone. Mick Spiers sits down with Jim Fielding—former senior executive at Disney, Fox, and DreamWorks, and author of All Pride No Ego—to explore why modern leadership rewards curiosity over certainty. Together, they unpack how to build teams that think bravely, speak freely, and perform under pressure.Jim takes us inside his pandemic pivot from corporate operator to coach and storyteller, revealing the ten leadership lessons he wishes he knew at 25. The conversation dives into the politicization of DEI and the real challenge leaders face today: teams are already diverse in background and thought. The true edge lies in creating workplaces where people feel safe, respected, and heard. Jim shares how leaders can adapt their language—focusing on community, collaboration, and belonging—while still holding managers accountable for the behaviors that drive inclusion.The episode also tackles the chill around free speech, the mechanics of psychological safety, and how leaders can navigate political diversity at work. Jim outlines a calmer, more thoughtful approach: slow down for facts, invite dissent on purpose, and turn meetings into engines of learning. From supporting employees through sudden policy shifts to encouraging civic participation without partisanship, this episode offers practical tools and a steady compass for leading with empathy, courage, and curiosity.

What if the fastest way to unlock performance isn't to lead louder, but to host better? We sit down with best-selling author Steve Fortunato to rethink leadership through the lens of hospitality—not the restaurant kind, the human kind. Steve reveals why so much “look at me” leadership creates a vicious cycle of entitlement, and how the host mindset flips the script to “look at you,” building trust, engagement, and shared ownership.We dig into three practical principles you can apply today. First, speak the good: start by changing the inner voice you lead from, then actively name strengths in colleagues, clients, and your company to counter negativity bias and build momentum. Second, honor the other: elevate dignity with real curiosity, mine for the gold, and apply what you learn through personalized recognition, better questions, and tailored support. Third, earn respect, don't expect it: stand in their shoes to understand pressures and constraints, and pursue reconciliation when things go wrong so relationships are restored, not just transactions.Throughout the conversation, Steve connects leadership and hospitality with vivid stories: power dynamics that make customers feel “lucky to be here,” the ecosystem of value that requires giving before getting, and how small hosting rituals—clear openings, inviting voices, pronouncing names right, closing loops—quietly transform culture. We close with a simple loop to keep you improving: celebrate what worked, then pick one thing to refine next time. If you're ready to trade performative heroics for meaningful hosting, this one will change how you run meetings, lead projects, and serve customers.

What if the hardest leadership skills are the most human ones? We pull together a month of conversations and share a playbook for leading with presence, purpose, and care—so people don't just survive at work, they come alive. From micro moments that create mattering, to authentic leadership that fits like your own skin, to change communication that removes uncertainty, to feedback that is firm and compassionate, the thread is clear: people follow care, not titles.We start with the power of mattering inspired by Zach Mercurio: making people feel seen, heard, valued, and needed. You'll hear practical ways to turn small interactions into a performance flywheel, including the underrated art of the second impression. Then we explore Matt Poepsel's path from imitation to authenticity, using a leadership credo and a values-behavior audit to align mission accomplishment with employee welfare. Expect takeaways for coaching new managers so they don't copy past mistakes but build a style they can sustain.We dig into change leadership with John Martinka's reminder that during mergers and acquisitions, the real asset is people. Learn how to communicate early, honest, and often; reframe fear into opportunity; and fill the rumor vacuum with clarity and hope. Finally, Jeff Hancher shows how feedback, delivered with care, transforms potential. We unpack the FEAR traps that block tough conversations and lay out a simple, repeatable approach to candid coaching that builds trust and accelerates growth.Walk away with three anchoring questions: who needs to hear they matter, how will you show up as your authentic self, and which honest conversation will you have today. If the ideas sparked something, tap follow, share this with a leader who needs it, and leave a quick review telling us which practice you'll try first.Send us a textSupport the show✅ Follow The Leadership Project on your favourite podcast platform and listen to a new episode every week!

Utah is seeing a rise in the use of cosmetic surgery to alter young people's appearance. Dr. Susan Madsen, Director of the Utah Women & Leadership Project, joined Holly and Greg to say why this is happening and why the "Utah Look" is so harmful.

What if the toughest conversation on your calendar is the very thing that unlocks respect, growth, and retention? We sit down with leadership expert and best-selling author Jeff Hancher to demystify feedback and turn a dreaded chore into a repeatable system for building high-trust, high-performance teams.Jeff shares a clear framework for setting expectations and choosing the right feedback style for the moment: directive when safety or standards are on the line, collaborative when you need ownership from a seasoned pro, and supportive when a proven performer hits a dip. We talk through common blockers—fear of fallout, emotional reactions, and not knowing how to start—and replace them with practical language leaders can use today. You'll hear how to earn the right to be candid through steady “deposits,” why annual reviews create blind spots, and how weekly one-on-ones become the engine of engagement.Along the way, Jeff's personal story shows the power of firm feedback delivered with care. A manager who held the line and held space changed his trajectory—and his loyalty—forever. We explore how to move from people pleasing to respect, how to ask questions that reveal self-awareness, and why withholding feedback is unfair to the person and the business. Expect simple phrases, a cadence you can sustain all year, and a playbook for confident, compassionate conversations that actually change behavior.Ready to trade avoidance for impact? Press play, then share this episode with a leader who avoids tough talks. If it resonated, follow the show, leave a quick review, and tell us which feedback style you'll try first. Your team will thank you.

In this episode we discuss a recently released policy brief titled “The Status of Women and Entrepreneurship in Utah: A 2025 Update.” This report builds on earlier studies from 2016 and 2020, offering fresh insights into the progress women entrepreneurs have made in Utah's booming economy, as well as the challenges that still remain. Drawing from recent data, national trends, and expert perspectives, the research provides a clear picture of where women-owned businesses are thriving and where barriers continue to hold them back. What do these findings tell us about the future of entrepreneurship for Utah women, and what solutions are emerging to strengthen their success? We'll explore all of that and more in today's episode.Dr. Susan Madsen, a Professor of Organizational Leadership in the Jon M. Huntsman School of Business at Utah State University and the Founding Director of the Utah Women & Leadership Project and A Bolder Way Forward, is joined by two guests. First, Ann Marie Wallace, State Director of the Women's Business Center of Utah, and a spoke leader for the Entrepreneurship Spoke in A Bolder Way Forward. Second, Dr. April Townsend, co-author of the report and a research fellow for the Utah Women & Leadership Project.Support the show

Trader Joe's and "The Secret Life of Groceries" -- USU's Utah Women and Leadership Project community survey invite -- SLC Dignity Index Conference 

Change hits like a wave, and most teams feel it first as fear. We sat down with M&A veteran John Martinka to unpack how to turn that fear into focus when ownership or leadership shifts. Our conversation gets practical fast: reframing uncertainty, rewarding continuity, and communicating with a steady cadence even when legal guardrails limit what you can say.We walk through the three‑legged stool of trust across employees, seller, and buyer, and why retention bonuses tied to time and performance protect both people and the deal. John explains why buyers invest in teams, not just contracts, and how smart leaders involve key talent early without spooking the organization. We also explore how shop‑floor ideas often hold the best growth levers, and how a new owner's curiosity plus targeted capital can unlock stalled improvements. From culture risk and turnover to customer stickiness and margin discipline, we connect the dots between people decisions and enterprise value.If you've been asked to present to a prospective buyer, you'll hear how to share the positive truth: clear wins, real risks, and where capital accelerates value, including measured adoption of AI that augments your team. Founders weighing an exit get a grounded checklist on valuation basics—profitability, growth, customer concentration, tenure, and owner dependency—and how to build a bench so the business thrives without a single linchpin.Ready to lead through change with confidence and calm consistency? Hit play, subscribe for more leadership deep dives, and share this episode with a colleague who's navigating a merger or transition. Your review helps more leaders find the show.Send us a textSupport the show✅ Follow The Leadership Project on your favourite podcast platform and listen to a new episode every week!

What if leadership isn't about pushing harder on performance, but about showing up with presence that energizes people and elevates outcomes? We sit down with Dr. Matt Poepsel—psychologist, Boston College professor, host of Lead the People, and author of Expand the Circle—to rewire how we think about leading in a world of AI disruption, remote ambiguity, and rising burnout. Matt shares how he moved from a “rubbish manager” copying others to a grounded leader who balances mission and people in equal measure, and he offers a practical path to do the same.We dig into the leadership craft: clarifying values, aligning actions, and noticing what energizes or drains each person on your team. Matt explains why awareness is a performance tool, not a luxury, and how small, intentional shifts—like redesigning meetings for different thinking styles—unlock better ideas, trust, and speed. You'll learn his outside-in/inside-out model: set intention by prioritizing customers and partners first, then take action by owning what you can control—your clarity, your cadence, your follow-through.From healing separation through vulnerability to transforming “teams of executives” into true “executive teams,” this conversation is packed with usable frameworks and grounded stories. We also explore how to build a shared values language, create meaningful team identity, and ask the question that changes everything: What is it like to experience you as a leader?If you're ready to replace autopilot with intention and expand your circle from self to team to system, this one's for you. Subscribe, share with a colleague who leads people, and leave a review with your biggest takeaway so we can keep raising the standard of leadership together.

In this episode we discussed a recently released research snapshot titled “Utah Women and Mental Health: A 2025 Update.” This research provides an updated overview of women's mental health in Utah, drawing on recent statewide data and analysis to better understand current rates, contributing factors, and efforts to improve well-being for girls, women, and their families. Findings show that Utah ranks second in the nation for adults living with any mental illness, with women reporting depression at nearly double the rate of men. The research also highlights underlying factors such as adverse childhood experiences, sexual violence and domestic abuse, and gender-based discrimination, all of which significantly impact women's mental and behavioral health. Together, these insights offer a clearer picture of the barriers Utah women face and set the stage for strategies and solutions we'll explore further.Dr. Susan Madsen, a Professor of Organizational Leadership in the Jon M. Huntsman School of Business at Utah State University and the Founding Director of the Utah Women & Leadership Project and A Bolder Way Forward, is joined by Sadie Wilde, the lead author of the report and a Professional Practice Assistant Professor at Utah State University Extension.  Support the show

What if the key to motivation and well-being isn't finding your purpose, but first believing you're worthy of having one? Zach Mercurio returns to The Leadership Project with a powerful insight: “It is almost impossible for anything to matter to someone who doesn't first believe that they matter.” He explains why many self-help books and engagement programs fall short — because they overlook the human need to matter and feel significant to others.In his new book The Power of Mattering, Zach reveals how feeling seen, valued, and needed drives our sense of purpose. When we feel we matter, we gain the confidence to add value — creating a cycle where feeling valued leads to contributing more. Yet in today's rushed, digital world, our ability to connect deeply has faded. As Zach says, “Hurry and care cannot coexist.”The solution lies in three simple habits: noticing others, affirming their impact, and needing them. These small acts cost nothing but can transform how people experience their worth. Zach challenges leaders to ask, “When you feel that you matter to me, what am I doing?” — and to do more of it. Because when people feel they matter, they do things that matter.

What if your culture is decided not by a manifesto, but by the conversation your frontline supervisor has at 9:12 a.m.? This solo deep dive distills September's standout lessons into a practical playbook you can use today—clear prompts, coaching moves, and values-in-action routines that turn intent into impact.We unpack five anchors. First, trust offered early and often is an accelerator: set a clear vision, step back without disappearing, and stay available to remove blockers. Next, listening is a skill, not a reflex. Using PAVE (paraphrase, admit, validate, empathize) and the four C's (conscious, committed, curious, compassionate), we design for shared meaning so two people don't leave the same meeting with different realities. Then we move to mattering: connect strategy to micro-whys, ask who benefits if we nail this work, and clear the path like a creator, not a victim of circumstances.Values earn their stripes when the pressure peaks. We show how to pre-commit to red lines, name the value most at stake before tough decisions, and choose behaviors that prove integrity in the room. Finally, we ground culture on the front line. Train supervisors to set expectations, coach in the open, and use curiosity-based postmortems that build judgment instead of blame. We also tackle the danger of silence; without timely updates, people write their own stories. Learn how to narrate the “no update yet” moments to protect trust.You'll leave with scripts to start better one-on-ones, practical questions for debriefs, and simple habits that make people feel seen, heard, and valued. If you're ready to strengthen your supervisor bench, make listening visible, and give trust on purpose, this playbook is your next step. Subscribe, share with a leader who needs it, and leave a review telling us which move you'll try first.Send us a textSupport the show✅ Follow The Leadership Project on your favourite podcast platform and listen to a new episode every week!

Have you ever noticed your team hesitating before sharing bad news? That pause often reveals the power distance leaders unintentionally create. In this conversation with Phillip B. Wilson, author of The Approachability Playbook and The Leadershift Playbook, we explore how unapproachable leadership sabotages effectiveness and silences truth.Phil explains how our brains default to the “villain assumption”—attributing negative intent to others while excusing our own actions with context. When paired with confirmation bias, this creates cultures where honesty is stifled. His antidote is the “hero assumption”: believing people fundamentally want to do great work and succeed. He shares his own humbling leadership lessons, including the moment a key team member refused to work for him despite his reputation.We also unpack Phil's Connection Model of approachability: creating the right space (being available), generating the right feeling (listening to understand), and taking the right action (following through). These simple but powerful practices shrink power gaps, build trust, and transform leadership impact. The most successful leaders aren't those with all the answers—they're the ones who create environments where people feel safe to bring forward problems, questions, and ideas.

In this episode of The Leadership Project, host Mick welcomes Tamara Jackson, founder of Beacon Ship and the Beacon Show. They delve into how belief, resilience, and gratitude translate into everyday leadership, creating meaningful impact, and the integration of faith into the workplace. Tamara shares her journey from a successful corporate career to entrepreneurship, inspired by a personal tragedy, emphasizing the importance of faith-driven decision making, and the GRASP framework (Gather, Reflect, Ask, Strategize, Proceed with Faith). The episode underscores the significance of being a beacon of hope, aligning personal values with professional actions, and striving for significance over mere success.

In this episode we discussed a recently released research and policy brief titled “Utah Women in STEM Education: A 2025 Update.” The good news is that Utah women's participation in the STEM workforce has grown, from 17.1% in 2015, to 24.0% in 2023. Yet, there is still a huge gap. Importantly, you cannot get more women in STEM unless more women get college degrees in STEM areas, which means there is interest and preparation at the high school, middle-school, and I would even say the elementary school levels in a variety of fields related to science, technology, engineering, and math.    Dr. Susan Madsen (a Professor of Organizational Leadership in the Jon M. Huntsman School of Business at Utah State University, and the Founding Director of the Utah Women & Leadership Project and A Bolder Way Forward) interviewed two guests to the podcast for this episode. First, Dr. Stacy Firth (an Associate Professor in the Department of Chemical Engineering at the University of Utah, specializing in K-12 and undergraduate engineering education) and Dr. Robyn Blackburn (a research fellow at the Utah Women & Leadership Project and one of the authors of this research brief). Support the show

What does it mean to truly thrive as a leader? Rand Selig, veteran investment banker and founder of Selig Capital Group, shares how he left Wall Street to design a firm—and a life—built on intention. By limiting his clients to five at a time, he created space to be present with family, serve his community, and still build an award-winning company.Rand highlights the difference between management and leadership. Management is about efficiency, but leadership ensures the ladder is leaning against the right wall. Leaders articulate the “why” that inspires people and then step aside to let talent thrive. His four career sabbaticals also reconnected him with purpose and prevented burnout.True leadership means living by values, not external expectations. Are you climbing the right wall? Do your people feel they get to work or that they have to? Thriving personally allows us to create the conditions for others to thrive as well.

What if the most powerful leadership skill isn't about what you say, but how deeply you listen? Julian Treasure, five-time TED speaker and author of Sound Affects, returns to The Leadership Project with a bold warning: the world's listening is fading, and the consequences are enormous. Miscommunication costs organizations trillions, yet only 8% of employees believe their leaders are good listeners.Listening isn't just hearing — it's a conscious skill shaped by culture, experience, and belief. Treasure shares practical tools like the PAVE method (Paraphrase, Admit, Validate, Empathize) to help leaders bridge divides and create real understanding. In today's noisy world of constant alerts and distractions, the ability to listen with presence has never been more vital.True breakthroughs happen in two places: deep, mutual listening or in silence. For leaders who want to inspire trust, boost engagement, and deliver results, mastering conscious listening may be the highest-leverage skill of all. Are you ready to move beyond hearing to truly understanding?

Think about the best leader you've ever had – someone who trusted you, empowered your growth, and celebrated your successes. Now contrast that with the worst leader – the micromanager who left lasting scars. This gap defines William Davis' leadership philosophy, shaped by nearly four decades in corporate America. He reminds us that “leadership is deceptively simple, but simple doesn't mean easy.”Davis shares stories that bring this to life – from helping a young professional recover from toxic leadership to creating opportunities for team members to shine by presenting their own work. His message is clear: true leadership isn't about personal achievements but about building trust, creating safe environments, and lifting others to succeed.Leadership carries a profound responsibility, influencing not just work but mental health, family life, and society. With 78% of Americans believing corporate leadership is failing, the call is not for more leaders but better ones. This episode challenges you to reflect: are you creating a culture where people thrive, or just survive?

What if the mark of extraordinary leadership isn't found in having all the answers, but in asking the right questions? This eye-opening episode distills powerful insights from recent conversations with leadership experts Gary Cohen, Scott Burgmeyer, and Joe Davis—revealing a leadership framework built on curiosity, development, and generosity.Gary Cohen's journey from founding a company to growing it to 2,200 employees taught him a crucial lesson: leaders who constantly provide answers become organizational bottlenecks. The pivotal shift happens when leaders move from information-gathering to asking questions that empower others to think, act, and own solutions. This simple change transforms you from an answer-giver to a true multiplier, unleashing potential throughout your organization while satisfying people's fundamental needs for autonomy and recognition.Scott Burgmeyer adds another dimension by emphasizing that leadership isn't just about leading today's business—it's about consciously building tomorrow's leaders. His powerful personal journey reminds us that often we can't "read the label from inside the jar"—sometimes others see leadership potential in us before we recognize it ourselves. The true measure of leadership becomes not just what you accomplish, but who you develop along the way.Joe Davis completes this leadership trifecta with his concept of "generous leadership"—bringing vulnerability, authenticity, and genuine presence to your role. This approach isn't weakness; it's creating the psychological safety needed for teams to acknowledge mistakes, seek help, and collaborate effectively. Perhaps the most valuable gift? Your undivided attention—increasingly rare in our distracted world, yet precisely what makes people feel truly seen and valued.These insights are further enriched by glimpses into our new Psychology and Leadership series, exploring how understanding the brain's functioning transforms leadership effectiveness. From the astonishing case of Phineas Gage to recognizing how our unconscious patterns influence decisions, these psychological insights help us lead with greater intention and empathy.Ready to transform your leadership apSend us a textSupport the show✅ Follow The Leadership Project on your favourite podcast platform and listen to a new episode every week!

Leadership transformed through the power of giving – this is the core of our conversation with Joe Davis, former head of North America for Boston Consulting Group and author of The Generous Leader. With 37 years of leadership experience, Davis challenges the old command-and-control model and shows how generosity unlocks greater outcomes. As he puts it, "Leadership isn't about yourself, but about unlocking the capabilities of those with whom you work."His philosophy is built on seven pillars: connecting personally, listening generously, showing vulnerability, practicing inclusivity, serving as an ally, developing others, and recognizing contributions. Vulnerability, in particular, proves powerful. Davis notes, "I think 'I don't know' are three of the most powerful words any leader can use." Rather than weakening authority, honesty builds trust and sparks team creativity.The discussion also turns practical with lessons on timely, specific feedback. Davis recalls failing early in his career by saving feedback until year-end reviews, learning instead that coaching must be ongoing. Whether you lead a team or an entire organization, this episode offers actionable ways to elevate your impact through generosity. Which of the seven will you focus on first?

We're #1 - for the worst state in the nation for women's equality! That’s according to WalletHub's latest ranking. That's 10 years in a row now. Live analysis on these results from the Utah Women & Leadership Project, after the break.

What if leadership isn't just about driving results today, but building tomorrow's leaders? Scott Burgmeyer, co-founder of the BecomeMore Group, introduces a simple equation: Performance = Potential – Interference. Instead of adding more strategies or tools, great leaders create breakthroughs by removing barriers — policies, processes, or even self-doubt — unlocking exponential growth.He emphasizes strategic thinking as a neglected but vital skill. In today's reactive culture, leaders must carve out time to reflect, starting with 10 minutes a week. By asking, What's working? What's not? What will I do differently? leaders can shift from busyness to clarity. Growth comes through the “squirm factor,” where discomfort fuels progress.Scott believes true leaders don't create followers, they create more leaders. By asking questions instead of always giving answers, they spark independence and transformation. His challenge: remove interferences, think deeply, embrace discomfort, and commit to developing leaders who develop leaders — because the future depends on it.

In Utah's early history, women were highly engaged politically; in fact, Utah women citizens were the first in the US to vote under an equal suffrage law in 1870. Utah was also the first state to elect a female state senator (elected over her own husband in the same race), and as recently as 1992, Utah women had the highest voter turnout in the nation at 76.0%. However, by 2006, Utah women's voting rates plummeted to 51st (50 states plus Washington DC). So where are we now? In this podcast episode, we talk about that and other elements in this report. Dr. Susan Madsen (a Professor of Organizational Leadership in the Jon M. Huntsman School of Business at Utah State University, and the Founding Director of the Utah Women & Leadership Project and A Bolder Way Forward) interviews Corinne Clarkson (co-author/research associate of the Utah Women and Leadership Project) and Kolene Anderson (co-author and the associate director of the Utah Women and Leadership Project).Support the show

Every leader knows the rush of validation when someone brings you a problem and you solve it on the spot. But Gary Cohen, founder of CO2 Coaching and author of Just Ask Leadership, learned that this habit can limit your team's potential and make you the organizational bottleneck. While growing his company from a $4,000 investment to 2,200 employees, he and his business partner became overwhelmed by constant questions. The solution wasn't giving faster answers—it was becoming question-askers instead of answer-givers.In interviews with over 100 exceptional leaders – from Fortune 500 executives to four-star generals – Cohen discovered they all had a moment where they shifted from being “the answer person” to “the question person.” For General Jack Chain, a promotion made him realize his role had fundamentally changed. For ConAgra's Mike Harper, moving from engineering to R&D forced him to lead experts whose knowledge far exceeded his own. These shifts inspired frameworks like the GPS model (Goal-Position-Strategy) for focused conversations and the PEAK model, which guides leaders through four questioning styles – Professor, Innovator, Judge, and Director – to spark breakthroughs.Cohen's most powerful insight is that most team members already know the answers. They don't need you to solve their problems—they need you to help them uncover solutions themselves. When they do, ownership skyrockets, and so does performance. The path to multiplying your leadership impact starts with changing your identity from “the teller” to “the asker.” Everything else follows from that transformation.

  A startling two-hundred-twelve thousand women have left the workforce since January according to the most recent job report. It is believed that it's due to a rollback in flexibility in 2025 in a large scale as President Donald Trump changed the workforce and ordered federal employees to be in office five days a week. We go into the details of how these changes in the workforce, alongside companies trimming their benefits, is making it harder for working women to make it work. On the bright side, The Utah Women & Leadership Project has released their new research snapshot and it's showing that Utah is a top job market in the nation for women in STEM-related careers, but there are significant gaps in K-12 education and workforce representation. Kolene Anderson, Utah Women & Leadership Project Associate Director, bring Greg and Holly in on the research they found in the report. 

President Trump says he doesn't want illegal immigrants to be counted by US census  President Donald Trump this morning says he is instructing the Department of Commerce to work on a new census... using results and information learned from the 2024 Presidential Election.  He made the announcement on Truth Social ... saying people who are in the country illegally should not be counted in the new numbers. Greg and Holly dive into the history of the census and what can be done legally with this.     New tariffs now in effect  After weeks of discussion and adjusting the numbers, President Donald Trump's tariffs took effect just after midnight last night. More than ninety countries are affected by these tariffs, and this could cause a major hiccup on international trade with the U.S.  We discuss some of the impacts consumers might feel with their grocery bill and their technology after a last-minute tariff of 100% on semiconductor chips right before the deadline yesterday. Greg and Holly discuss the new tariffs and how semiconductor chips production in the US could benefit Utah.      Municipal Elections in Utah: How to ensure your ballot gets counted with new deadline changes  Election day for municipal primaries is August 12th, and there have been some changes that Utah voters should know about that could impact whether or not voters ballots get counted if they are voting by mail. Shelly Jackson, Deputy Director of Elections in Utah, joins the conversation and illuminates some factors voters should know before sending their vote or using a local drop box.     SLC man accused of chasing, attacking 12-year-old after door-bell ditching  Doorbell ditching - is it a harmless prank? For one Utah 12-year-old it wasn't so harmless… as he was chased down, and according to police, kidnapped and assaulted. The man held the boy until he handed the boy over to his parents at a local gas station.  That man, Tony Arnold Bernstone, is facing charges of child kidnapping and abuse. Greg goes into the legal ramifications of this man's actions and how the case will proceed from here.     Utah judge to decide if lawsuit against Utah’s Transgender Athlete Ban can proceed  A Utah judge will decide by the end of this month if a lawsuit against Utah's transgender athlete ban can proceed. The case is challenging a 2022 Utah law, but a recent Supreme Court ruling, plus an executive order from the president might upend the suit. Greg and Holly discuss the future of the ban.     Backpacks & budgets: The price of back-to-school supplies in 2025  It's that time of the year again, to take your student back to school...and your wallet as well. KSL-TV Investigative team puts the retailers to the test in an investigation on the costs of going back to school. Where should parents go if they are looking to save? Sloan Schrage, KSL Investigative Producer, joins us in the studio with the results.     The Logan trail dispute  Who owns the trail? In Logan, a years-long dispute is going to be going to court as the city takes action to sue private property owners. Logan City Council voted Tuesday to set aside $150,000 for legal fees for the lawsuit. Greg and Holly discuss the situation.     Utah Democrats stand behind Texas Democrat exodus  Texas Democrats have left Texas in protest of new congressional maps that heavily skew the state towards the GOP. The exodus has caused major delays in passing the proposed map because they do not have enough lawmakers for a quorum. Governor Abbott has called for the civil arrest of democrats who have "neglected" their duties, and most recently. The FBI has agreed to help track down lawmakers outside Texas.  We hear from a local leader Utah Senate Minority Leader, Luz Escamilla who is voicing support for those who fled.     Women in the workforce: Why women are leaving work + the STEM surge for women in Utah  A startling two-hundred-twelve thousand women have left the workforce since January according to the most recent job report. It is believed that it's due to a rollback in flexibility in 2025 in a large scale as President Donald Trump changed the workforce and ordered federal employees to be in office five days a week. We go into the details of how these changes in the workforce, alongside companies trimming their benefits, is making it harder for working women to make it work. On the bright side, The Utah Women & Leadership Project has released their new research snapshot and it's showing that Utah is a top job market in the nation for women in STEM-related careers, but there are significant gaps in K-12 education and workforce representation. Kolene Anderson, Utah Women & Leadership Project Associate Director, bring Greg and Holly in on the research they found in the report.     The concern around pharmaceutical tariffs  President Donald Trump, along with other high tariffs, have said that pharma tariffs would start small but could balloon to nearly 250%  in an attempt to move drug manufacturing to the U.S. These tariffs could affect how patients afford their prescriptions and could threaten abilities to fund research into new medicines. International Trade Attorney Michelle Schulz has been monitoring these developments and goes into detail how this blunt attack on pharmaceuticals could be bad for everyone.     Flames & Forecasts  The Monroe Canyon fire has been burning across Utah, growing to over 66,000 acres. Garkane Energy is working hard to repair powerlines that have been burned by the fire and re-establishing power to those in southern Utah. Greg and Holly speak with KSL Meteorologist, Matt Johnston, about the latest on the fire and what to know about weather conditions and red flag warnings in Utah. Holly shares her fun facts of the day. 

The courage to say "I don't know" might be the most powerful leadership trait in today's rapidly changing world. Through reflections on conversations with five remarkable guests, this episode explores what authentic leadership truly means in 2023 and beyond.Randy Lyman introduces us to the often-overlooked "third element" of success – the emotional and spiritual dimensions that complement our intellectual achievements. When leaders prioritize connection by asking "How are YOU going?" rather than just "How's the project going?", they create space for their teams to bring their whole selves to work. As Teddy Roosevelt wisely noted, "People don't care how much you know until they know how much you care."From Doug Zarkin, we learn that your internal culture inevitably becomes your external brand. The consistency between stated values and lived behaviors builds the trust that fuels brand loyalty. Jonathan Stutz reveals how belonging doesn't happen by chance but through intentional leadership where psychological safety is protected. His message resonates universally – we've all felt excluded at some point, and it feels terrible. People deserve workplaces where they feel seen, heard, and valued.Bill Zujewski offers crucial insights on leading through perpetual change, emphasizing that agility combines clarity, curiosity, and communication. His advice to normalize saying "I don't know yet, but let's figure it out together" transforms uncertainty from a weakness into a strength. Kelli Lester confronts the politicization of DEI, reframing inclusion not as a trend but as fundamental leadership responsibility.Across all conversations, certain themes emerge clearly: we need a return to authenticity over performative leadership, a recommitment to inclusion because it's right (not because it's trendy), and the balance of moving quickly without leaving people behind. The African proverb reminds us: "If you want to go fast, go alone. If you want to go far, go together." The world doesn't need more bosses – it needs more human leaders who create environments where everyone can contribute their best. What might change if you approached leadership with more curiosity, kindness,Send us a textSupport the show✅ Follow The Leadership Project on your favourite podcast platform and listen to a new episode every week!

The backlash against DEI has left many leaders unsure of how to champion inclusion in a politically charged environment. Kelli Lester, co-founder of Onyx Rising and seasoned diversity practitioner, brings clarity with a grounded, practical approach to creating workplaces where everyone truly belongs. Her journey began with a recruitment project that opened her eyes to deeper issues in workplace culture, revealing that representation without intentional inclusion often leads to high turnover among diverse talent.Kelli's philosophy evolved from advocating solely for underrepresented voices to engaging those in positions of power to drive lasting change. “Being a voice for the voiceless was my early mantra,” she shares, “but I realized that for real change to happen, I needed to spend more time with those in the majority.” Her seven behaviors of inclusive leadership—ranging from self-awareness and psychological safety to managing inclusively—offer a concrete framework for leaders seeking to move beyond performative gestures toward real cultural transformation.In our conversation, Kelli also highlights the importance of understanding generational diversity in today's multigenerational workforce. She encourages leaders to ask human-centered questions like, “What does a good day look like for you?”—underscoring that inclusive leadership means seeing the whole person, not just their demographics. With practical tools and powerful insights, this dialogue is a must for anyone ready to build teams where diverse talent can thrive and lead.

What if your greatest leadership asset wasn't your product or service, but the emotional connection people feel towards your brand? In this thought-provoking episode, award-winning brand strategist Doug Zarkin challenges the idea that branding is just a marketing function. Instead, he positions it as a vital leadership responsibility—one that shapes how people engage with your organization at every level.Doug, former chief marketing officer for Pearl Vision and author of Get Your Brand Out of the Friend Zone, introduces the idea of “sticky brands”—those that earn both high passion and high trust. He connects this directly to leadership, explaining that people are drawn to brands and leaders they believe in. Just like customers choose brands they trust and love, employees stay loyal to leaders who value and inspire them. Leadership and branding, Doug argues, are reflections of the same human principles.He also offers practical insights on building teams, hiring for passion, and embracing the “three A's” of Authority, Autonomy, and Accountability. Through powerful sports analogies and his concept of “thinking human,” Doug reminds us that creating emotional connections—with customers and team members alike—is the key to lasting impact. Whether you're leading a large organization or a small team, this episode offers a roadmap for turning brand loyalty into leadership success.

What if the secret to creating a truly inclusive workplace wasn't found in grand policies or mission statements, but in the small, intentional actions leaders take every single day? In this episode, we're joined by Jonathan Stutz, President of Global Diversity Partners and co-author of The Daily Practices of Inclusive Leaders, to explore how simple, consistent behaviors can reshape organizational culture. Jonathan introduces the concept of "dropping inclusive pebbles"—micro actions that, over time, build environments where people feel genuinely seen, heard, and valued.Drawing from his personal experiences growing up in Atlanta during the civil rights movement, Jonathan shares a deeply personal and professional perspective on why inclusion must come before diversity. He compares inclusive workplaces to welcoming homes rather than “leaky buckets” where diverse talent slips away. Through practical strategies like hosting meaningful one-on-ones, using the "pause button" to interrupt bias in meetings, and applying the “platinum rule,” he gives leaders at every level clear, actionable tools to foster connection and safety.Jonathan's core message is simple but powerful: inclusive leadership is leadership. These aren't side practices—they're essential for building teams that perform, innovate, and stay engaged. In today's diverse world, the ability to cultivate belonging is no longer optional. Ready to lead with greater impact? Listen now and start creating your own ripple effect at inclusivepebbles.com.

Are you living or just existing? This powerful question anchors our conversation with Bill Zujewski, former tech executive and founder of Good Life. What began as a simple year-end spreadsheet became a transformative tool for intentional living. Bill introduces the HELP GROW framework: Health, Environment, Leisure, Purpose, Growth, Relationships, Occupation, and Wealth as a personal scorecard that helps us evaluate how aligned we are with what truly matters.In a world where we often race through life on autopilot, this framework offers a mirror rather than a rigid formula, helping us recognize both where we're thriving and where we're off track. The conversation also challenges conventional success metrics. Drawing from an 80-year Harvard study, Bill emphasizes that strong relationships, not wealth or geography, are the greatest predictors of health, happiness, and longevity, sometimes equating to an extra decade of healthy life.As host Mick Spiers walks through his own self-assessment, we see the power of small shifts in creating meaningful change. Whether you're a leader hoping to foster well-being in your team or someone seeking more purpose in your personal life, this episode delivers both inspiration and practical steps. Start by reflecting on your own life score. You might just find the clarity and motivation to take that next step toward the life you truly want.

What does success really mean when you've checked all the boxes but still feel empty inside? Randy Lyman's journey from physicist and multi-millionaire entrepreneur to emotional intelligence advocate challenges everything we think we know about leadership. Despite achieving multiple patents, thriving businesses, and academic accolades, Randy opens up about the profound emptiness he felt—until he discovered what he calls “the third element,” the missing link between intellect, effort, and emotional awareness. This insight transformed his personal fulfillment and completely redefined how he leads.In our conversation, Randy shares how unprocessed emotions silently shape team dynamics and decision-making. Leaders who suppress their feelings, he explains, often create environments where their teams instinctively protect themselves rather than collaborate openly. “The moment I walk into that room,” Randy says, “people feel what I'm feeling.” His leadership shifted when he began prioritizing emotional transparency, embracing practices like journaling and carving out generous time for genuine, emotionally honest conversations with his team.Most powerfully, Randy highlights three human needs that go beyond a paycheck: to be seen as a unique individual, to contribute meaningfully, and to belong. When leaders meet these needs with emotional intelligence, people show up fully—engaged, committed, and authentic. Ready to discover your own third element? Tune in and explore how integrating emotional awareness into your leadership could be the missing key to meaningful success.

Dozier Field upgrades approved by Park City planning panel, Utah Women and Leadership Project study co-author Kolene Anderson discusses the state of female voters in Utah, Park City Councilmember Tana Toly has a recap of last night's meeting, Midway Art Association President Jerry Watterworth discusses this year's Wasatch Plein Air Paradise painting competition, Top athletes to compete at X Games Salt Lake City this week and Create PC opens new exhibit and designs new interactive Pride project.

  Utah women ranked 29th out of 51 for voter turnout. According to the Utah Women and Leadership Project, this number has fluctuated a bit since they began to measure it. We dive deep into the factors that might be affecting these numbers and what drives voters to the polls as well as a look into women's overall involvement in politics.  

Leadership demands constant evolution in our rapidly changing world. Are you asking the right questions as a leader? Are you creating an environment where people can adapt, belong and thrive amid uncertainty?This solo episode distills the most powerful insights from four exceptional leaders featured on the podcast during June, blended with reflections on leadership in today's complex landscape. Kumar Parakala revealed how the pace of technological change is exponential - "the world is changing faster than ever before, but slower than it ever will again." His guidance on embracing AI to augment rather than replace human capabilities offers a powerful framework for technological leadership.Drawing an intriguing parallel between leadership and ChatGPT, both respond best to better questions. Like a skilled prompt engineer, great leaders know that quality questions yield quality answers. Jones Loflin challenged us to stop being "busy for busy's sake," reframing productivity as energy management rather than time management. Creating intentional space between commitments allows creativity to flourish.Dave MacDonald's wisdom on hiring for character over skills resonates deeply: "Resumes show what people have done; character shows what they'll do when no one's watching." This prompted the confronting question: If your workplace were a democracy, would you be re-elected as leader? Your team votes daily through their engagement and trust.Michael Lopez transformed our understanding of change management, explaining that people resist change not from stubbornness but from fear of loss. His concept of letting people "hold the pen" by co-architecting change creates ownership instead of resistance. During these times of global uncertainty, creating environments of safety and belonging for multicultural teams has never been more crucial.Subscribe to the Leadership Project on your preferred platform and follow us on LinkedIn and YouTube for weekly content designed to help you become the leader you wish you always had. Next episode features Randy Lyman exploring emotional awareness in leadership.Send us a textSupport the show✅ Follow The Leadership Project on your favourite podcast platform and listen to a new episode every week!

Why do most transformation efforts fail, even when people are deeply committed? In this thought-provoking episode of The Leadership Project, Michael Lopez, transformation coach and author of Change, unpacks the science behind why change is so hard and what we've been getting wrong all along. With over 20 years of experience helping organizations navigate complex change, Lopez challenges the conventional, rational-only approach and introduces six brain-based strategies to make change stick, both personally and systemically.Rather than focusing on willpower or generic frameworks, Lopez dives into the biology of transformation. He explains how the brain and body respond to change as a perceived threat, which often sabotages even our best intentions. Using real-world examples, including a remarkable case where a failing nuclear plant climbed from the bottom 10 percent to top 10 percent performance in just a year, he reveals how aligning change efforts with our neurobiology unlocks lasting results. His framework begins with understanding what's really going on, fostering individual ownership, and building a movement rather than enforcing compliance.The episode also flips popular beliefs on stress and failure. Lopez makes a compelling case that stress, when properly framed, is not the enemy but a key ingredient for growth. He unpacks how challenge strengthens the anterior mid-cingulate cortex, the part of the brain that helps us overcome difficulty. From building new habits to transforming entire teams, you'll walk away with a practical, science-backed blueprint to navigate change effectively and sustainably. Whether you're leading others or leading yourself, this is a must-listen.

What truly matters more in hiring—skills or character? Dave MacDonald, founder of Better Together Group, brings hard-earned wisdom to this age-old question. After being fired multiple times in his twenties ("I was a lousy employee"), Dave transformed these setbacks into powerful leadership lessons that now guide his successful HR and staffing business.With refreshing honesty, Dave introduces us to his "WTF philosophy"—Work hard, Tell the truth, Finish the job—and explains how these principles shape his approach to identifying standout candidates. Through his powerful furnace metaphor, he demonstrates how the right combination of intensity (the fire), integrity (the firebox), and intentionality (the ductwork) creates teams that genuinely thrive together.Beyond philosophical frameworks, Dave offers practical, immediately applicable interview techniques. Learn why asking for multiple examples of the same character trait reveals authenticity, how pattern interruption separates rehearsed answers from genuine responses, and when to prioritize filling a position versus waiting for the perfect candidate. His advice balances real-world business needs with the pursuit of character-driven cultures.Perhaps most compelling is Dave's vulnerability about his own leadership journey. "I'm still very confident, but I'm also a scared little boy inside at times too," he admits, reminding us that authentic leadership requires acknowledging our full humanity. Whether you're hiring for your organization or preparing for your next career move, this conversation provides a fresh perspective on what truly matters in building successful teams.

There is a phenomenon of the "financial literacy gender gap". e. Founder and Director of Utah Women & Leadership Project, Dr. Susan Madsen joins the conversation to discuss women and their relationship to finances and the current status of women in Utah.

Do you wear "busy" as a badge of honor while still feeling behind? You're not alone. In this powerful conversation with productivity expert Jones Loflin, author of Focused as a Bee, we explore how busyness may be the very thing blocking your goals. Drawing from the focused nature of honeybees, Jones shows that true productivity comes not from doing more, but from doing what truly matters.Through his TAD framework (Transfer, Automate, Drop), Jones shares practical ways to reclaim your time. He explains how identifying the "micro purpose" behind tasks, breaking projects into small “one jobs,” and even embracing rest—like bees taking 40 naps a day—can boost your effectiveness and reduce burnout.Jones also uncovers the three main distractions hurting your focus: internal thoughts, external noise, and unclear expectations. His simple strategies help you minimize interference and maximize impact. The key takeaway: performance improves when we remove what's getting in the way. So—what will you eliminate today?

Kumar Parakala delivers a timely wake-up call for leaders stuck in outdated models amid the rise of AI and digital disruption. Drawing from his experience building billion-dollar digital businesses and advising prime ministers, he argues that rigid hierarchies and authoritative styles are no longer effective. Instead, leadership today demands empathy, agility, and a clear sense of purpose.Kumar boldly states, “AI will take your job,” but urges leaders to see this as evolution, not extinction. His seven principles for disruptive leadership—like embracing purpose, challenging norms, and practicing radical accountability—offer a roadmap for staying relevant in a fast-changing world.Most importantly, Kumar emphasizes that human skills like empathy and connection will be more valuable than ever. As machines handle complex tasks, true leadership will be measured not by titles, but by impact. His message is clear: lead the change or be left behind.

Have you ever felt that knot in your stomach before speaking to a group? That flutter of fear that makes you question whether you should just stay quiet? What if that sensation isn't weakness but potential trying to break through?Following my powerful conversation with Israel Duran—who transformed from a boy who would get in trouble to avoid public speaking into a globally sought-after speaker—I'm sharing my own framework for turning speaking anxiety into impact. At the heart of this transformation is what I call the Competence-Confidence Cycle. Unlike what many believe, you don't need to feel confident before taking action. When you take even imperfect steps, you build competence, which naturally grows confidence, creating a virtuous cycle of growth.Great speaking isn't about charisma but clarity. I outline how focusing on just 1-3 memorable points creates more impact than overwhelming your audience with information. Learn why the strategic use of silence—the power of the pause—might be the most transformative speaking tool you're not using. Discover how storytelling and metaphor can move your message from intellectual understanding to emotional connection, making your ideas stick long after your words fade.The next time fear rises before you speak, recognize it not as an obstacle but as a signal that you're about to do something meaningful. This awareness itself is transformative. Remember that effective speaking isn't about perfection but presence. Speak with purpose, with clarity, and with a desire to serve rather than impress. Each time you step forward despite your fear, you strengthen this muscle until one day, speaking becomes not just something you can do, but something you love to do.Send us a textSupport the show✅ Follow The Leadership Project on your favourite podcast platform and listen to a new episode every week!

What if the very thing you fear most holds the key to your greatest impact? For Israel Duran, that fear was public speaking—a challenge so intimidating that, as a young boy with a stutter, he would deliberately get into trouble just to avoid addressing his class. But what once silenced him has now become the foundation of his purpose. Israel has turned his childhood struggle into a powerful mission, helping leaders harness the art of speaking to grow their businesses and amplify their influence.In this deeply personal conversation, Israel reveals that effective communication isn't about polished delivery—it's about authentic connection and clarity. He shares how vision shapes voice, and that vision often comes from the voids we see in the world. His journey from silence to significance challenges us to reframe our past struggles as sources of strength and inspiration, rather than setbacks.Israel also unpacks his proprietary “Service of Speaking Framework,” developed over nearly a decade of working with leaders across industries. From finding your authentic message—the “Stone level”—to navigating the stages of breakthrough, he offers practical tools for anyone looking to grow their influence through speaking. Whether you're a business leader, a seasoned speaker, or someone seeking the courage to be seen and heard, this episode offers transformative insights into how speaking can become a powerful act of service.

Are you building your workplace culture intentionally, or allowing it to form by default? This question lies at the heart of effective leadership, yet few leaders truly understand how their everyday decisions silently shape what it feels like to work in their organizations.Culture isn't the aspirational language hanging on your office walls. It's the unspoken rules that govern how decisions get made, how people treat each other, and how your team functions when no one's watching. As we explore in this episode, we get the behavior we role model, celebrate, and perhaps most critically—the behavior we tolerate. When leaders say they value transparency but withhold information, or claim to support work-life balance while sending midnight emails, they create environments of mistrust where actions and words don't align.Margaret Graziano, bestselling author of "Ignite Culture," brings powerful insights from decades of experience in organizational leadership. Her observation that "people join companies for the mission but stay or leave based on the culture" captures why intentional culture-building matters more than ever in today's competitive landscape. We dig deep into her concept of conscious leadership—creating environments where people feel seen, safe, valued, and empowered—and why this approach transforms both individual performance and organizational outcomes.One particularly transformative distinction we explore is building "accountability without blame." In toxic workplaces, accountability feels like punishment. In thriving cultures, it's an act of respect—a way of saying, "I believe in you, and I know you're capable of this standard." This shift from fear to empowerment fundamentally changes how people show up, speak up, and step up.If your leadership energy became the blueprint for your culture, would you be proud of the result? Would people feel they truly matter? The culture you create is a direct reflection of the clarity, consistency, and courage you bring each day. It requires continuous attention—not a set-and-forget approach, but an ongoing commitment to embodying the values you wish to see throughout your organization. Listen now to discover how to lead culture by design ratSend us a textSupport the show✅ Follow The Leadership Project on your favourite podcast platform and listen to a new episode every week!

What if the workplace friction you face daily isn't just “how things are” but something you can change? In this eye-opening conversation, Margaret Graziano—bestselling author of Ignite Culture—shares how most dysfunction at work is created, not inevitable. Drawing from decades of experience and research in neuroscience and organizational development, Margie empowers us to stop pointing fingers and start looking within.Science shows that 75% of employees experience high stress, much of it due to interpersonal conflict. When triggered, our brain's executive function shuts down, leading to poor decisions. Margie introduces a powerful formula—Performance = Potential - Interference—revealing that removing emotional and relational blockers is just as important as building skills or talent.This episode delivers practical tools like the SCULPT method to shift from reaction to response and strategies for team alignment. Whether you're a leader or team member, Margie's insights offer a roadmap to building healthy, high-performing cultures—starting with one powerful question: What role am I playing in the problems I see?

What if the secret to exceptional customer experience isn't found in customer-facing strategies at all, but in how you treat your own team? This powerful question frames our exploration with Lynn Daniel, CEO of The Daniel Group, who has achieved something remarkable in an industry known for turnover: a team that not only stays but thrives."If you're not listening to your people, they'll find the exit, just like customers do." Lynn's wisdom cuts straight to the heart of effective leadership. While companies obsess over customer feedback, they often neglect using those same listening skills with their employees. Lynn's managers are trained listeners who approach team members with genuine curiosity and support. When someone faces personal challenges, even something as serious as cancer, they aren't sidelined—they're supported. This creates the foundation of loyalty that translates directly to customer experience.Lynn's approach to hiring illuminates another crucial insight: "You can't just hire for skills; you have to hire for culture fit." He seeks collaborators who align with the mission and bring positive energy to the team. For Lynn, culture isn't an abstract concept or a poster on a wall; it's the lived experience of how people treat each other daily. This extends to his leadership style, captured in his philosophy: "If I have to manage your time, you shouldn't be working here." This trust-based approach fosters ownership, empowerment, and ultimately, results. When employees feel properly enabled and trusted, they take initiative without being asked.What small change could you make today to build a workplace where people choose to stay because they feel seen, supported, and inspired? When you lead with purpose and empathy, people don't just remember—they stay. Subscribe to The Leadership Project for more insights on creating cultures where both employees and customers experience true loyalty and connection.Send us a textSupport the show✅ Follow The Leadership Project on your favourite podcast platform and listen to a new episode every week!

The secret to building customer loyalty might be hiding in plain sight—within your own team. In this fascinating conversation with Lynn Daniel, founder and CEO of The Daniel Group, we uncover the powerful connection between remarkable customer experiences and dedicated employees who stay for decades.Lynn's story begins with a resourceful decision in the early 2000s to create a remote work environment long before it became mainstream. What started as a financial necessity evolved into a strategic advantage, revealing that when people are trusted rather than monitored, they respond with loyalty and exceptional performance. Through authentic stories and practical wisdom, Lynn shares how genuine empathy, cultural alignment, and respectful leadership have created an environment where people genuinely want to stay.The conversation explores several game-changing approaches to leadership, including "episodic coaching" that replaces ineffective annual reviews with immediate, context-rich feedback. Lynn's refreshing philosophy—"I'm far more interested in having you beg forgiveness than ask permission"—demonstrates how empowerment and trust become the bedrock of organizational resilience. His three-part mission of having fun, making money, and creating positive impact for clients provides a simple but powerful framework for meaningful work.Whether you're struggling with high turnover or simply want to create a more engaged workplace, Lynn's insights reveal that the fundamental human desires to feel seen, heard, and valued lie at the heart of both employee loyalty and customer satisfaction. The leadership principles shared go beyond theory—they've been tested through economic ups and downs, proving that values-driven leadership isn't just compassionate, it's competitively advantageous.

What drives people to perform at their highest level? Contrary to popular belief, it's rarely money or status. During this thought-provoking solo episode, I reflect on my transformative conversation with Dan Johnson, who built a non-profit organization with over 10,000 dedicated volunteers. His powerful insight? When you lead with genuine humility and humanity, people will walk through fire for you.At the heart of true motivation lie three fundamental pillars: purpose, ownership, and mastery. Purpose goes beyond lofty organizational visions to connect daily tasks with meaningful outcomes. Ownership transforms people from passive task-completers into active co-creators who drive results. Mastery addresses our innate desire for growth and skill development in areas that matter.Yet beneath these pillars runs something even more profound – our deeply human need to feel seen, heard, valued, and connected to something larger than ourselves. As leaders, we have the privilege of satisfying these needs through simple but powerful daily actions: giving the gift of purpose through context and meaning, presence through undivided attention, trust through empowerment, and growth through development opportunities.This approach aligns perfectly with established psychological frameworks like William Glasser's Choice Theory and Abraham Maslow's hierarchy of needs, confirming that true leadership isn't about control but connection. When we prioritize people before processes, purpose before policies, and meaning before metrics, we don't just get good work – we inspire extraordinary performance.What gift will you give your people today? Subscribe to the Leadership Project on YouTube and follow us on social media as we continue our journey to learn together and lead together.Send us a textSupport the show✅ Follow The Leadership Project on your favourite podcast platform and listen to a new episode every week!