Podcasts about Getting to Yes

What does it actually take to say yes in healthcare when the system is wired to say no? In this episode of The Disrupted Podcast, Scott takes you straight into the field — from a brand-new administrator in Marietta, Georgia who's already revolutionizing her building eight days in, to a 190-patient facility in Charleston where the real conversation isn't about hospice referrals, it's about whether you have the staff to back it up. Scott gets honest about the moments where healthcare organizations talk a big game but fold when it matters — refusing acute visits to non-panel patients, locking providers into rigid workflows, and hiring bodies instead of talent. He challenges all of it. And he does it with the kind of clarity that only comes from someone who's actually in the buildings, at the dinner tables, and on the phone doing the hard work every day. From a nurse who deserves a Tesla to a wristband that could change emergency response forever, this episode is packed with real stories, bold ideas, and a simple but radical belief: that getting to the yes isn't just good business — it's the whole point of healthcare. If you're a provider, administrator, nurse, or healthcare leader who's tired of the way things have always been done, this one's for you. www.YourHealth.Org

Kelly talks to Harvard professor Leslie John, whose research into self-disclosure provides a rich source of insights into how we can better build relationships, foster connection, and lead a more purposeful life when we are willing to be vulnerable and share details of our lives with others. “If in doubt, transparency is the safer bet.”  […]

Most of what I know about negotiation I've picked up from my homie Chad while watching him navigate business deals. I came across someone on TikTok raving about Getting to Yes by Roger Fisher & William Ury and I'm really into the book so far.Roger Fisher founded the Harvard Negotiation Project (HNP) in 1979 after encouragement from Ury and then research assistant Bruce Patton. Apparently his eccentric joie de vivre and unique approach to international relations deserved recognition and thus, the HNP was born.I just started the book, but I had to share with you a piece about approaching a negotiation with mutual interests in mind rather than focusing on positions.You can find this pod on Spotify, Apple Podcasts, and Substack. Until the next episode, come play in my world at maeganburke.com.

In this engaging conversation, Kelly connects with Paul Eastwick to discuss his new book, ‘Bonded by Evolution,’ exploring misconceptions about love and connection. He critiques the outdated ‘Evo script’ that shapes our understanding of attraction and relationships, emphasizing the impact of modern dating practices. Eastwick highlights the fluidity of attraction, the importance of close relationships, […]

Journalist Kate Murphy has a compelling conversation with Kelly about her new book “Why We Click: The Emerging Science of Interpersonal Synchrony.” In this conversation, Kelly and Kate find a direct line between improvisational training and the kind of synchrony that leads to better relationships, more effective teams and the superpowers that flow from human […]

In this conversation, Kelly welcomes best-selling author Daniel Coyle back to the podcast. His new book, “Flourish: The Art of Building Meaning, Joy and Fulfillment,” emphasizes the significance of meaningful moments in life, particularly in fostering relationships and collaboration. He discusses how these moments often occur during ritual-like pauses where individuals reflect on their purpose […]

Kelly talks to former Obama White House EPA official Judith Enck, whose new book is called  “The Problem with Plastic: How We Can Save Ourselves and Our Planet Before It's Too Late.”  “Don't microwave food in plastic.”  “Plastics are on track to surpass coal emissions in the United States.”  “Get rid of all black plastic in your kitchen.”

In this engaging conversation, Kelly Leonard speaks with the Right Reverend Mariann Edgar Budde about her experiences as a leader, the nature of courage, and the lessons learned through parenting, grief, and improvisation. They explore the importance of speaking truth to power, the challenges of navigating loss, and the role of risk in personal growth. Budde emphasizes […]

In this engaging conversation, Dr. Anne-Laure LaCunff discusses her book ‘Tiny Experiments’ and explores the themes of curiosity, purpose, and personal growth. She shares her own awakening experience that led her to question her life choices and emphasizes the importance of embracing imperfection and experimentation. The discussion also delves into the dangers of having a […]

In this podcast episode, Kelly interviews Juan Bendana, a speaker and author of ‘Confident by Choice.’ They discuss the impact of early experiences on self-esteem, the importance of building a relationship with fear and discomfort, and how confidence is shaped by our experiences rather than innate traits. Juan shares insights on the confidence cycle, the […]

Getting to Yes with Yourself: The Art of Inner NegotiationIn this episode, we explore one of the most underrated yet powerful skills in personal growth: learning how to negotiate with yourself. Drawing inspiration from William Ury's book Getting to Yes with Yourself, we unpack the internal barriers that often sabotage our goals—not external resistance, but the silent friction within. Whether it's sticking to a health plan, changing careers, or taking time off, the hardest “yes” to get is often from ourselves.This episode offers practical insights into self-awareness, emotional honesty, and the tools of effective internal dialogue. It's about learning to listen to your true needs, treating yourself with empathy, and crafting realistic solutions when life doesn't go as planned.Top Topics Covered:1. The Hardest Person to Convince is YouWe often think the struggle lies in convincing others—our boss, our family, or our friends—but in truth, the biggest obstacle is internal. This episode opens with the reminder that we must first believe in our decisions before we can pursue meaningful change. The first "yes" must always come from within.2. Understanding BATNA: Your Backup PlanA key negotiation concept, BATNA (Best Alternative to a Negotiated Agreement), is explored through a personal lens. If your original plan—like taking an expensive vacation—falls through, what's your alternative? Maybe it's a cozy weekend in the woods. We discuss how to turn a “not now” into a satisfying “instead.”3. Listening to What You Really NeedWhat looks like a luxury car might actually be about needing safety. What sounds like a dream vacation might just be a cry for rest. By taking a step back—or going “to the balcony” as Ury calls it—we can see the deeper emotional drivers behind our surface-level goals.4. Facing Old Fears and Updating ThemMuch of our resistance to change comes from outdated fears. We dive into how these past experiences show up in new contexts, often holding us back. The goal isn't to dismiss the fear but to acknowledge it, understand its origin, and gently update it based on current reality.5. From WATNA to Minimum Viable ProgressThe episode also introduces WATNA (Worst Alternative to a Negotiated Agreement) and how to redefine “failure.” Sometimes, the smallest action—like a 10-minute workout—is still a win if it keeps you moving. It's about flexibility, compassion, and defining the bare minimum you can accept without giving up.Key Takeaways:Negotiating with yourself isn't about tricking yourself into doing hard things—it's about respect. Real change doesn't come from bullying yourself into action but from having honest, thoughtful conversations with your inner self. You'll learn that getting a “yes” from yourself starts by recognizing your true needs, challenging outdated beliefs, and being flexible enough to find the next best solution.This episode will inspire you to rethink how you make decisions and how to create a path forward even when the ideal solution isn't possible. It's not about perfection—it's about progress that sticks. Whether you're trying to improve your health, make a big life shift, or simply feel less stuck, the art of internal negotiation might just be your most valuable tool.Jill's Linkshttp://jillfromthenorthwoods.comhttps://startwithsmallsteps.comhttps://www.youtube.com/@startwithsmallstepshttps://www.buymeacoffee.com/startwithsmallsteps

Kelly connects with Tony Wagner, senior research fellow at the Learning Policy Institute and former codirector of Harvard Graduate School of Education's Change Leadership Group. They discuss his latest book – co-written with Ulrik Juul Christensen: “Mastery: Why Deeper Learning is Essential in an Age of Distraction.”  “Practice is an essential element of mastery learning.”  […]

Kelly talks to legendary screenwriter John August (“Big Fish,” “Charlie and The Chocolate Factory,” who co-hosts the “Scriptnotes” podcast with Craig Mazin (“Chernobyl,” “The Last of Us.”). They have a new book: “Scriptnotes: A Book About Screenwriting and Things That Are interesting to Screenwriters.”  “Be passionate in agreement. Be dispassionate in disagreement.”  “As writers, we […]

Kelly talks to Creative Director of Character Design at Sesame Workshop, Louis Henry Mitchell who has written the book: “Qreative Evolution: The Intimate Practice of Creative Fulfillment Through Guided Self-Education.”   “Creativity is not limited to one type of creation.”  “You don't decide your purpose in life; you discover it.”  “Confidence can be lost if it […]

Kelly welcomes Harvard professor Ranjay Gulati back to the podcast to discuss his new book, “How to Be Bold: The Surprising Science of Everyday Courage.”   “Courage is a learned behavior, not an innate one.”  “Heroes seldom act alone.”  “Sometimes, frankly, we take confidence too far.” 

William Ury is one of the world's most influential peacebuilders and experts on negotiation. He advised Colombian president Juan Manuel Santos in the lead up to that country's historic 2016 peace agreement with the FARC, and played a key role in de-escalating nuclear tensions between the U.S. and North Korea in 2017. Getting to Yes, which Ury co-wrote with Roger Fisher back in 1981, is the world's best selling book on negotiation. Ury co-founded the Program on Negotiation at Harvard, as well as the Abraham Path Initiative, an NGO that builds walking trails connecting communities in the Middle East. His new book is called  Possible: How we Survive - and Thrive - in an Age of Conflict. It's filled with incredible stories from Bill's career. In this episode, Bill talks about how lessons from the failures and success of the past – in places like Northern Ireland, Colombia, and the Middle East – can be instructive when dealing with the conflicts of today.  He shares exciting ideas about how journalists can tell stories about peace. What's more, his insights on managing conflict can be applied anywhere from the UN to the boardroom to your own family. William Ury's ideas aren't easy to implement –  in fact they're incredibly challenging. Ury says conflicts don't end, but they can be transformed, from fighting with weapons to hashing differences out in a democratic process. And if Northern Ireland, South Africa, and Colombia – places where people said violent conflict would go on forever – could transform their conflicts, then there's hope for the seemingly “impossible” conflicts of today. Music in this episode by Joel Cummins, Podington Bear, Kevin MacLeod, Meavy Boy, and Faszo.This episode was originally published in May 2024. ABOUT THE SHOW The Making Peace Visible podcast is hosted by Jamil Simon and produced by Andrea Muraskin. Our associate producer is Faith McClure. Learn more at makingpeacevisible.orgSupport our work Connect on social:Instagram @makingpeacevisibleLinkedIn @makingpeacevisibleBluesky @makingpeacevisible.bsky.social We want to learn more about our listeners. Take this 3-minute survey to help us improve the show!

Kelly connects with longtime film critic Nick Digilio to talk about his new book “40 Years, 40 Films.” They discuss growing up in Chicago, falling in love with movies, and Nick’s start at WGN Radio on the Roy Leonard Show. Then they dig into some of Nick’s favorite movies, such as Albert Brooks’ “Lost in […]

In this engaging conversation, Goldie Chan, a brand and storytelling expert, discusses the nuances of introversion, personal branding, and the dynamics between introverts and extroverts. She shares insights from her new book, ‘Personal Branding for Introverts,’ and emphasizes the importance of networking, small talk, and setting expectations in professional environments. Goldie also draws parallels between […]

Kelly talks to Venezuelan-born, Chicago-based photographer Daniel Moreno about his new book of photographs of Chicago’s legendary Holiday Train.  “To me, the Holiday Train is more than a seasonal spectacle; it's a train of light.” “I've felt the collective joy of strangers momentarily united by a shared sense of awe.”  “In the end, the train doesn't […]

In this conversation, Kelly Leonard interviews Bastion Bergmann, co-founder and COO of Solston, about the significance of play in human experience and its implications for business strategy, particularly in gaming. They discuss how gaming can serve as a powerful tool for engagement and marketing, illustrated by Burberry’s innovative approach to integrating their brand into a […]

Kelly welcomes Caroline Stokes back to the podcast to discuss her new book “Aftershock to 2030: A CEO's Guide to Reinvention in the Age of AI, Climate and Societal Collapse.” “This book is about reprogramming the nervous system of leadership.”  “Technology offers both promise and paradox.”  “Virtue signaling has become a form of social currency.” 

Send us a textFairfax, Virginia, criminal lawyer Jonathan Katz first met international relations expert and five-book author Abiodun Williams when they were university students. When Jon Katz at that first sit down mentioned all the very important things left to learn on his path, Abi summed up the right approach perfectly: "Information overload." Abi clearly has dealt with his share of expansive data and other information and writings, having tackled demanding obligations starting in his student years, followed by overseas peacemaking and conflict resolution missions, working with United Nations secretaries general, serving at a high level at the United States Institute for Peace, and now back as a professor of international relations.By now, Jon Katz has learned the persuasive, self development, internal health, and time management benefits of paring down the data bombarding our heads, by focusing on and working in the present moment; quieting the mind through mindfulness, taijiquan martial arts practice, and full attention and focus; and recognizing that trials are not about chasing the strength and preparedness of opponents, rather than to go to the courtroom battlefield fully prepared for the expected and unknown, fully focused on persuading the judge and jury, and not getting sucked into any sideshows presented by prosecutors and opposing witnesses.This entire conversation lends itself well to criminal defense work, where even a usually more desirable judge and more desirable prosecutor can seriously disappoint the criminal defense lawyer, if for no other reason than that their oaths, agendas and obligations are not the same as that of the criminal defense lawyer, and their personalities, tendencies and own frustrations are completely human.This conversation includes discussing Roger Fisher's and William Ury's essential getting to yes approach to negotiations and conflicts, where the focus is on discovering and overlapping the parties' goals and interests rather than digging into postilions and getting stuck over personalities (and, I add, transcending words that reach even the level of coming across as insults) of the negotiating parties. William Ury aptly talks about the importance of developing our own selves in the process of negotiating, including finding a pause to move in the right direction at a challenging crossroads, Fisher & Ury also address the best alternative to a negotiated agreement (BATNA), where Jon Katz's BATNA usually is proceeding to trial.Abi Williams well exemplifies the spirit of mining and pursuing the possibilities in the midst of conflict, rather than getting sucked into any boobytraps or black holes along the way.____This episode is also available on YouTube at https://youtu.be/GfNV6Dp1YrM.This podcast with Fairfax, Virginia criminal / DUI lawyer Jon Katz is playable on all devices at podcast.BeatTheProsecution.com. For more information, visit https://KatzJustice.com or contact us at info@KatzJustice.com, 703-383-1100 (calling), or 571-406-7268 (text). If you like what you hear on our Beat the Prosecution podcast, please take a moment to post a review at our Apple podcasts page (with stars only, or else also with a comment) at https://podcasts.apple.com/us/podcast/beat-the-prosecution/id1721413675

In this episode, Kelly Leonard interviews James Kimmel Jr., a clinical professor and author, about his book ‘The Science of Revenge.’ They explore the neuroscience behind revenge, its addictive nature, and how it manifests in real-life scenarios. Kimmel shares compelling stories, including those of mass violence, and discusses the role of mental illness in revenge-seeking […]

Margaret Andrews leads a popular class at Harvard University that she has turned into the book: “Manage Yourself to Lead Others: Why Great Leadership Begins with Self-Understanding.” “Leadership is ultimately about relationships.”  “Each new level of leadership requires a new level of us.”  “Leadership is, in many ways, a creative act.”

Kelly has a powerful conversation with longtime friend and Second City colleague Tania Richard, whose new book “Black Girl from a White Suburb” looks at race, a life in theatre, loss and finding resilience along the way. “People think actors are good liars. We aren't.” “We believe what we need to get by.”  “There is no other […]

Kelly connects with longtime BBDO CEO Andrew Robertson to talk about his new book: “The Creative Shift: How to Power Up Your Organization by Making Space for New Ideas.”  “Every new idea represents a risk.”  “Creativity happens in leaps, not steps.”  “All great ideas sound great – in retrospect.” 

Send us a textIf you're tired of chasing dead-end applications or hearing “we don't accept unsolicited proposals,” this episode is for you. We dig into how to build a smarter pipeline by prioritizing funders that welcome new grantees. Then we tackle the myth of “hard-to-fund” programs (arts, advocacy, civic education, etc.) and show you how reframing your work to match donor priorities can unlock dollars without changing your programming. On this week's episode of The Small Nonprofit Podcast, grant expert DeaRonda Harrison shares practical ways small and mid-sized nonprofits can sharpen their prospecting and reposition “tough” programs, especially in shifting political climates. You'll learn how to identify real opportunities, speak to funder focus areas, and package your outcomes in ways that resonate. The Highlights Prospect where the odds are real: Use research tools to identify funders who funded new grantees last year and build your pipeline around them instead of chasing closed doors. Positioning beats “hard-to-fund”: No program is inherently unfundable; reframe outcomes to align with funder interests. Mindset shift for momentum: Swap “our program is hard to fund” for “we haven't matched the right funder-message fit, yet.” Save time, increase wins: Stop spending time on “no unsolicited proposals” and redirect to open, new-grantee-friendly funders. Actionable Tips for Nonprofits Start your list with “new grantees” filters: Find 20–30 funders who added new organizations last year; prioritize by alignment and deadlines. Write a 1-paragraph positioning brief: For each program, list the community problem, your outcome, and 1–2 crosswalks to current funder priorities (e.g., “street outreach → community building”). Qualify fast: If a funder is closed to unsolicited proposals and has no pathway to connect, park them for later and move on. Collect proof points: Gather quotes, stories, or early indicators (surveys, sign-ups, attendance) that validate your reframed outcomes. Resources and Links Connect with our host, Maria Rio Connect with our guest, DeaRonda Harrison DeaRonda's website  Support our show. We are fully self-funded! Watch this episode on YouTube Need help with your fundraising? Book a Discovery Call HereSupport the show Connect with the show: Watch the episode on YouTube; follow Maria Rio on LinkedIn for more conversations and resources. Or support our show. We are fully self-funded! Book a Discovery Call with Further Together: Need help with your fundraising? See if our values-aligned fundraisers are a fit for your organization.

Kelly talks to Muriel Wilkins, host of the award-winning Harvard Business Review podcast, Coaching Real Leaders. Her latest book is called “Leadership Unblocked: Break Through the Beliefs That Limit Your Potential.”  “Lasting change comes from within.”  “I want to be clear that coaching is not a substitute for therapy.”  “Our reluctance to engage in self-reflection […]

Kelly celebrates the release of Anne Libera’s new book on comedy, “Funnier.” They talk in front of a live audience at The Second City.  “Don’t waste your time following gurus.” “We need to value risk.” “True irony is deeper than simple opposition. It is opposition mixed with justice of a sort.”

Kelly welcomes Richard Thaler, the 2017 recipient of the Nobel Memorial Prize in Economic Sciences, to the podcast along with his co-author, Professor Alex Imas, to talk about their updated version of Thaler’s seminal book “The Winner’s Curse.” “Rationality is an assumption in economics, not a demonstrated fact.”  “People are not thinking enough about what […]

Kelly welcomes the always provocative Tomas Chamorro-Premuzic back to the podcast to talk about his new book: “Don't Be Yourself: Why Authenticity is Overrated (and What to Do Instead).” “By all means, keep it real – just don't make everyone else suffer for it.” “Everybody loves change until they have to do it themselves.”  “Most of us […]

Kelly connects with Berkely Professor Toby Stuart to discuss his fascinating new book, “Annointed: The Extraordinary Effects of Social Status in a Winner-Take-Most World.”  “Many of us resent where we sit in the food chain.”  “Status begets status.”  “Luck is enshrined in social hierarchies.” 

One of the biggest fears new coaches face is this: What if I make an offer and no one books a call? In this episode of She Coaches Coaches, I'm tackling that fear head-on. You'll learn: How to detach from outcomes and trust the processA real story of how a “no” turned into a “yes”Why rejection is never denial, it's just redirection or delayThe mindset shift that changes everything: stop thinking about selling, start thinking about helpingIf you've been holding back because you're afraid of rejection, this episode will give you the confidence to make more offers and trust that your first yes is coming.

Kelly welcomes the always-inspiring Morgan Housel back to the podcast to discuss his new book, “The Art of Spending Money: Simple Choices for a Richer Life.” “All behavior makes sense with enough information.” “Be careful judging how other people spend their money.”  “The best measure of wealth is what you have minus what you want.” 

Kelly welcomes Professor Colin Fisher back to the podcast to discuss his new book, “The Collective Edge: Unlocking the Secret Power of Groups.” “We're living in an age of unprecedented individualism.”  “Groups that look outward adapt faster to an ever-changing world.” “Tolerated deviants can't dissent on every issue.”

Kelly talks to Maryellen MacDonald, a cognitive scientist with a focus on psycholinguistics, the study of how we comprehend, produce, and learn languages. Her new book is called, “More Than Words: How Talking Sharpens the Mind and Shapes Our World.” “Both researchers and the popular media don't talk much about talking.”  “Talking doesn't just let us communicate. It […]

Kelly talks to Martin Dubin, a clinical psychologist, serial entrepreneur, business coach, and adviser to C-suite executives and Silicon Valley entrepreneurs, about his new book: “Blindspotting: How to See What's Holding You Back as a Leader.” “Things go well until they don't.”  “We are not as self-aware as we believe.”  “Your identity is the least fixed […]

Bob Kulhan, known as a master improviser, is the Founder and CEO of Business Improv and adjunct professor at Duke Fuqua School of Business and Columbia Business School. He is also the author of the book “Getting to Yes And: The Art of Business Improv.” With more than 27 years of studying, performing, and teaching … The post “Getting to Yes And“ With Bob Kulhan (Episode # 316F) first appeared on TRANSLEADERSHIP, INC®.

Kelly talks to educator Maya Smart about her new book “Reading for Our Lives: The Urgency of Early Literacy and the Action Plan to Help Your Child.” “Alarms ring; they don't teach. And often when an alarm rings for too long, we tune it out.”  “Spoken words are the precursor of all precursors to reading.”  “Praise the […]

Kelly digs in with author Keir Graff, who has written a new book about a legendary building in the Windy City, “Chicago's Fine Arts Building: Music, Magic and Murder.”  “All passes – Art alone endures.” “You'll feel as you've just stepped out of a time machine.”  “Let the building haunt you; it's a place where you can feel […]

Kelly talks with psychologist Dr. Adam Dorsay about how connection is our path to a happy and meaningful life. Adam’s latest book is Super Psyched: Unleash the Power of the 4 Types of Connection and Live the Life You Love. “Connection is vital for life.”  “Our brains are wired for fear.”  “Time is our most nonrenewable […]

Kelly welcomes Shannon Watts back to the podcast. The founder of Moms Demand Action has a new book: “Fired Up: How to Turn Your Spark into a Flame and Come Alive at Any Age.”   “Happiness is a temporary state, not a life goal.”  “Women's desires are hijacked by their obligations.”  “Your fire starts where […]

Kelly talks to Gary Noesner, a legendary agent who changed the way hostage negotiation was taught and implemented at the FBI. His book is “Stalling for Time: My Life as an FBI Hostage Negotiator” “Before we can influence others we must first listen and understand.”  “Listening is the cheapest concession we can ever make.”  “Managing a […]

Kelly connects with James Cordova, a Distinguished Professor of Psychology at Clark University. His new book is “The Mindful Path to Intimacy: Cultivating a Deeper Connection with Your Partner.”   “Attention is the most basic form of love.”  “Vulnerability is not for the faint of heart.”  “Deep listening is a radically selfless act.” 

Kelly connects with Telle Whitney, who has logged decades in Silicon Valley’s tech industry. She has a new book: “Rebooting Tech Culture: How to Ignite Innovation and Build Organizations Where Everyone Can Thrive.”  “Culture change is not a comfortable topic.”  “Creativity and collaboration are the foundations of innovation.”  “Failure is one of our greatest teachers.” 

Kelly has a fascinating conversation with psychologist and professor Caroline Fleck to discuss her new book “Validation: How the Skill Set That Revolutionized Psychology Will Transform Your Relationships, Increase Your Influence, and Change Your Life.”  “Fear is a liar.”  “You don't encourage good behavior by convincing someone they're bad.”  “Taking about shame takes courage.” 

Kelly reconnects with Northeastern University professor Laura Huang to dig into the science behind intuition and gut feelings. Her new book is called, “You Already Know: The Science of Mastering Your Intuition.”  “Gut feel is related to emotional intelligence.”  “Our gut feel whispers to us, and we don't often listen.”   “We usually recognize our Spidey sense […]

Kelly talks to Lori Rosenkopf, Vice-Dean of Entrepreneurship at the Wharton School of Business. Her new book is called, Unstoppable Entrepreneurs: 7 Paths for Unleashing Successful Startups and Creating Value through Innovation.  “I think we've all watched too much Shark Tank.” “My definition of entrepreneurship is value creation through innovation.” “I think to be a great entrepreneur, you have […]

Kelly talks to Rob Acton, who pairs businesspeople with non-profit boards and offers excellent advice on making the most of the cause you choose. His book is called “Becoming a Causie: Champion Your Cause Through Nonprofit Board Leadership.” “I think everyone is a potential causie.”  “Passion for the mission is necessary but not sufficient.”  “Notable board […]

This episode delves into the significance of mood and emotional intelligence in persuasion. Kurt emphasizes the importance of creating a positive environment and shares various techniques to boost one's own mood and that of others, such as using genuine compliments, humor, and physical movement. With Hot Coffee, We See a Warm Heart, Yale Researchers Find Through anecdotes and scientific studies, Kurt illustrates how a positive mood can enhance receptiveness, creativity, and trust, ultimately increasing the chances of persuasive success. Deal of the week