Podcasts about callrail

On this episode, Keith interviews Kurt Kempton, founder of ResponsiveBid, about using automation and data to improve service-business sales and marketing. Kurt explains lead sources as inputs at the top of a sales funnel and stresses measuring leads by source, close rate, average ticket price, total volume, and overall ROI, including time and quoting effort, using examples like Money Mailer versus a failed golf-course sponsorship. They discuss using tools like CallRail and CRM reporting to track performance, "reposting winners," and diversifying channels (Google, Meta, referrals, flyers, etc.) to reduce reliance on any single platform that can suspend accounts. Kurt emphasizes controlling and systematizing the customer experience through fast follow-up and consistent processes. He describes ResponsiveBid as proposal and follow-up automation that helps close more jobs at higher ticket prices with good-better-best options.   "You have to put together the experience you want your customers to have and you have to systematize it in a way to guarantee that they're gonna get it every time." – Kurt Kempton   What You'll Learn in This Episode: What a lead source really is—and why it matters more than most owners think   How to track close rate, average ticket price, and ROI by lead source   Why customer acquisition cost includes more than just ad spend   The hidden risk of relying too heavily on one platform for leads   How to think about lead source diversification in a healthy business   Why referrals are great—but still need to be measured intentionally   How customer experience starts the moment a lead comes in   Why automation improves follow-up, consistency, and conversions   How ResponsiBid helps service businesses close more work while increasing average job value   Key Takeaways: Lead Sources Aren't Just Marketing Channels—They're Inputs Into Your Sales Funnel. Kurt breaks down the difference between marketing and an actual lead. Someone seeing your website or driving past your sign isn't necessarily in your funnel yet. A lead enters the funnel when they raise their hand—by calling, filling out a form, or taking a clear action that opens the door to a sales process. If You're Not Tracking Lead Source Performance, You're Guessing. Most service business owners know they're spending on Google Ads, Facebook, SEO, signs, flyers, or direct mail—but couldn't tell you off the top of their head which source brought in the lead, how well it closed, or how much revenue it actually generated. Kurt explains why those numbers matter and how they help you decide where to double down, where to negotiate, and where to stop wasting energy. Not All Leads Cost the Same. A lead source might bring in high-ticket jobs, but if it takes dozens of estimates, long drive times, or tons of follow-up to close them, the real cost may be much higher than it looks. Kurt points out that customer acquisition cost includes both money and effort—something many owners completely overlook.   Connect with Kurt  Website: https://responsibid.com/about/ Connect with Keith Instagram: https://www.instagram.com/keithkalfas/ Facebook: https://www.facebook.com/thelandscapingemployeetrap Website: https://www.keithkalfas.com/resources Youtube: https://www.youtube.com/@keith-kalfas   Resources and Websites:  Build Your Site: https://www.keithkalfas.com/ReBolt Call Tracking Software: https://www.keithkalfas.com/CallRail Start Getting Leads Now https://www.footbridgemedia.com/keith The Untrapped Alliance: https://www.keithkalfas.com/alliance Resources You Need To Build A Successful Business https://www.keithkalfas.com/resources

Networking advice is usually either painfully obvious or way too vague, but this one gets refreshingly specific. Jay Schwedelson gets blunt about what it actually takes to build the right relationships before you need them, and why most people are playing the networking game way too passively. It feels less like polished career advice and more like the push you need when resumes, promotions, or outreach are going nowhere.ㅤBest Moments:(01:09) LinkedIn is a long game, and 15 intentional minutes a day can change a lot.(02:10) Want higher-level people to notice you? Comment thoughtfully on their posts for weeks before you hit connect.(04:15) Start lower in the org chart so senior people see you already know their team.(05:38) Stop going to business events just to hang out and decide in advance who you need to meet.(07:44) Ask for introductions because one warm intro can shift your business or your career.(10:12) Jay takes his first pickleball lesson and immediately decides the sport has way too many rules.ㅤMASSIVE thank you to our Sponsor, CallRail!CallRail is the AI-powered lead intelligence platform that helps marketers prove exactly what's driving results. With CallRail, you can connect every call, text, chat, and form submission directly to the campaign that generated it so you finally know what's working and where to double down.Plus, with built-in AI conversation intelligence, CallRail analyzes your customer conversations, captures leads 24/7, and gives you deeper insights into what your prospects actually care about.If you're tired of guessing about your marketing ROI and want real data behind your campaigns, CallRail has you covered.Start a Free Trial Here: https://www.callrail.com/dothisㅤCheck out Jay's YOUTUBE Channel: https://www.youtube.com/@schwedelsonCheck out Jay's TIKTOK: https://www.tiktok.com/@schwedelsonCheck Out Jay's INSTAGRAM: https://www.instagram.com/jayschwedelson/ㅤPre-order Jay Schwedelson's new book, Stupider People Have Done It (out April 21, 2026). All net proceeds are donated to The V Foundation for Cancer Research—let's kick cancer's butt: https://www.amazon.com/Stupider-People-Have-Done-Marketing/dp/1637635206

Compliance might not be the most exciting part of running a practice, but it can protect your patients, your team, and your business. In this episode, Will Gilmore breaks down the real-world basics of OSHA, HIPAA, and infection control, plus how to stay calm and ready if an investigator ever walks in. Dr. Len Tau sits down with Will Gilmore of Elevate Compliance to talk about what dental practices actually need to stay compliant with OSHA, HIPAA, and infection control regulations. Will explains the "three pillars" of compliance (training, policies, and implementation), why compliance should be part of daily culture, and what typically triggers investigations. They also dive into HIPAA and online reviews, including how to respond without crossing the line, why most offices won't ever get in trouble if they keep responses neutral, and the bigger risks around cybersecurity and patient data. Will closes with a reminder: don't panic, compliance issues can be handled, and agencies are often willing to work with you. What You'll Learn The 3 pillars of practice compliance: training, policies, and implementation The most common things that trigger OSHA vs HIPAA issues How to build a "ready-anytime" compliance culture in your office Safe, neutral best practices for responding to online reviews Why email is still the biggest risk for data breaches and ransomware How emotional control (EQ) can help during inspections and investigations Will's practical mindset: don't panic—most issues are solvable and negotiable   — Connect with Will Website: https://www.elevatecompliance.net/ Email: will@elevatecompliance.net Offer mentioned in episode: Use code RAVING for 15% off the first 3 months (Elevate Compliance platform)   — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Most businesses don't fail because of bad ideas - they fail because the foundation wasn't built right. The Lawyer Stories Podcast Episode 258 features Matthew Fornaro, owner of Matthew Fornaro, P.A., a business law attorney serving Palm Beach, Broward, and Miami-Dade Counties. With over 20 years of experience, Matthew represents small businesses, startups, and entrepreneurs across South Florida, helping them navigate the legal realities of building and scaling a company. In this episode, Matthew shares why having a clear business plan and strong legal foundation can make the difference between surviving and thriving as an entrepreneur. We discuss his work advising business owners at every stage of growth, as well as his passion for mentoring and teaching entrepreneurs how to build sustainable businesses. Matthew's approach combines practical legal strategy with a commitment to empowering founders and small business owners to think proactively about risk, growth, and long-term success. This episode presented by CallRail Integrated into your case management system, CallRail helps you: Capture every call - even after hours Spot high-value leads instantly Respond faster Get the insights you need to bring in bigger cases Join over 3,000 law firms using CallRail to follow up faster, land bigger cases, and drive growth for your firm. Start your free trial at callrail.com/lawyerstories

Marketing for home service businesses is evolving faster than ever. Rising lead costs, private equity competition, new AI-driven ad platforms, and changing consumer behavior are forcing contractors to rethink how they attract customers. In this episode of Service Business Mastery, Tersh Blissett sits down with Justin Riley, founder of UpFrog, to talk about what the future of marketing really looks like for HVAC, plumbing, and other home service companies. If you want to understand where marketing for home service businesses is heading and how to stay competitive in the years ahead, this episode is packed with practical insights. What You Will Learn in This Episode • Why lead generation alone is no longer enough for home service companies • The difference between lead generation and demand generation • How organic content impacts paid advertising performance • Why social media algorithms now reward brand engagement • How contractors can compete with private equity-backed companies • Why online pricing tools generate higher-value customers • The role giveaways and tune-up offers play in customer acquisition • Why brand awareness before equipment failure leads to better conversions • How AI tools are influencing marketing automation • The growing importance of marketing compliance and data management Timestamps 00:00 "Podcast Reunion and New Program" 09:46 "Algorithms Driving Content and Ads" 12:38 Prevention-Based HVAC Marketing Strategy 17:44 "Improving Sales Success Process" 21:51 Rethinking Business Profit Expectations 28:32 "Accelerating Business Growth Opportunities" 33:21 "Opti: Compliance Tool for Messaging" 38:00 TCPA Compliance and Risk Awareness 46:12 Scaling Through Demand Generation 48:52 "Creative Local Giveaway Ideas" 53:24 Cost Efficiency of Tune-Up Pricing 01:00:12 Marketing Costs and Growth Strategy 01:05:31 Economic Cycles and Industry Trends 01:08:26 "Uncertainty and Building Challenges" 01:17:10 "Opti: ServiceTitan-GoHighLevel Integration" 01:18:48 "Steps to Business Success"   Follow the Host and Guest Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Justin Riley: https://www.linkedin.com/in/justintriley/ UpFrog: https://www.linkedin.com/company/upfrog/ Connect with Us • LinkedIn - https://www.linkedin.com/company/service-business-mastery • TikTok - https://www.tiktok.com/@servicebusinessmastery • Facebook Group - https://www.facebook.com/groups/servicebusinessmasterypodcast • Instagram - https://www.instagram.com/servicebusinessmasterypodcast Register for NHPC26 in Columbus, OH (April 13-16) and save $270! Use code MASTERY for the $825 rate: nhpc26.org/svc-mastery | Registration deadline: April 9 This episode is kindly powered by: UpFrog: upfrog.com MarketStorm is an AI-powered advertising platform. Results vary by market, budget, and campaign configuration: https://marketstorm.ai/ Get Your 14-Day Free Trial with CallRail!: https://www.callrail.com/sbmpod CompanyCam: https://companycam.com/ Breezy: https://getbreezyapp.com/ Your calls hold the key to growing your business. PhoneTAP gives you instant AI analysis, real customer lifetime value, and tools to coach your team. Learn more: phonetap.ai/demo 

Have you ever wondered whether an $11 fast-food burger is actually meant for human consumption? This week's quick update explores the bizarre viral moment at McDonald's and examines why luxury fashion brands are suddenly making smart glasses. Jay Schwedelson also breaks down a shockingly simple website pop-up trick that generates massive conversions but is ignored by almost everyone.ㅤBest Moments:(01:00) The rumor of Prada smart glasses after Mark Zuckerberg was spotted at Milan Fashion Week(01:41) How timed popups on pricing pages can generate a massive conversion rate(03:00) The sudden rush of major retail and travel brands running ads directly on ChatGPT(05:45) The viral disaster of the McDonald's CEO taking a tiny bite of a new massive burger(07:43) Presale details for Jay's upcoming book and how the proceeds support cancer researchㅤMASSIVE thank you to our Sponsor, CallRail!CallRail is the AI-powered lead intelligence platform that helps marketers prove exactly what's driving results. With CallRail, you can connect every call, text, chat, and form submission directly to the campaign that generated it so you finally know what's working and where to double down.Plus, with built-in AI conversation intelligence, CallRail analyzes your customer conversations, captures leads 24/7, and gives you deeper insights into what your prospects actually care about.If you're tired of guessing about your marketing ROI and want real data behind your campaigns, CallRail has you covered.Start a Free Trial Here: https://www.callrail.com/dothisㅤCheck out Jay's YOUTUBE Channel: https://www.youtube.com/@schwedelsonCheck out Jay's TIKTOK: https://www.tiktok.com/@schwedelsonCheck Out Jay's INSTAGRAM: https://www.instagram.com/jayschwedelson/ㅤPre-order Jay Schwedelson's new book, Stupider People Have Done It (out April 21, 2026). All net proceeds are donated to The V Foundation for Cancer Research—let's kick cancer's butt: https://www.amazon.com/Stupider-People-Have-Done-Marketing/dp/1637635206

Patients are saying "I'll think about it" more than ever — not because they don't want care, but because they can't see how to afford it. In this episode, Dr. Len Tau and Nancy Coy break down how dental practices can rebuild trust, improve the money conversation, and create a clear path from diagnosis to a confident "yes." Dr. Len Tau sits down with Nancy Coy of FinanceRx to talk about what really causes case acceptance breakdowns. They discuss why affordability is the #1 barrier for patients, how practices should structure lending options beyond just one provider, and why the money conversation must start earlier in the patient journey — even before the patient walks in. Nancy also shares compliance risks practices often overlook, and Dr. Len explains how offering the right financing at the right time can turn patients into lifelong raving fans.   What You'll Learn Why affordability is the biggest reason patients delay treatment How to respond when teams resist financing because of "fees" The difference between revolving credit vs installment loans When and how the money conversation should happen in the patient journey Why having multiple lenders (by credit tier and case size) matters The compliance pitfalls that can hurt your reputation and revenue How trust and transparency can dramatically increase case acceptance   Key Takeaways 00:44 Welcome and Sponsors 03:20 Nancy's Career Journey 05:40 Affordability Blocks Treatment 10:56 Diagnosis to Decision Gap 13:20 Building Patient Trust 18:10 Presenting Without Selling 22:10 Credit and Compliance 23:47 Smarter Lending Strategy 29:56 Avoiding Regulatory Risk 34:51 Inside FinanceRx 36:24 Lightning Round 39:20 Final Takeaways   — Connect with Nancy

In today's economy, your brand is your most valuable asset. Who's protecting it? The Lawyer Stories Podcast Episode 257 features Rosa Villa, Founder and Managing Partner at Villa Law, PLLC in Miami, Florida. A University of Miami School of Law graduate, Rosa provides bold, results-driven representation in Intellectual Property, Entertainment, Employment Law, and business contracts. Born in Cuba and brought to the United States at just four years old, Rosa built her path from immigrant roots to leading a practice dedicated to protecting entrepreneurs, creatives, and businesses. At Villa Law, she guides clients through every stage of litigation and alternative dispute resolution - from strategic case development and high-impact negotiations to strong advocacy in federal and state courts. Outside the courtroom, Rosa works closely with innovators, artists, and companies of all sizes to proactively manage risk, protect valuable brands and ideas, and resolve employment, business, and IP matters with efficiency and precision. Her approach is both strategic and practical, focused on delivering solutions that support long-term growth. This episode presented by CallRail - Integrated into your case management system, CallRail helps you: Capture every call - even after hours Spot high-value leads instantly Respond faster Get the insights you need to bring in bigger cases Join over 3,000 law firms using CallRail to follow up faster, land bigger cases, and drive growth for your firm. Start your free trial at callrail.com/lawyerstories

Electrification is accelerating across North America. Rebates are expanding. Regulations are tightening. And HVAC contractors are being asked to deliver higher efficiency, lower emissions, and better comfort all at the same time. So where does dual fuel fit in? In this episode of Service Business Mastery, recorded live at AHR Expo, Tersh Blissett sits down with Matt Schlegel and Charles Hurd to break down how dual fuel heat pumps are becoming a powerful solution for commercial and residential contractors. If you're trying to navigate electrification, cold climate performance, rebate programs, and evolving control requirements, this episode gives you clarity and strategy. What You Will Learn in This Episode • What dual fuel heat pumps are and how they operate • The difference between single heat operation and simultaneous heating • Why electrification incentives are driving commercial demand • How dual fuel helps avoid expensive electrical upgrades • Why gas can outperform electric strip heat in extreme cold • How adjustable changeover temperatures impact comfort and cost • How to calculate annual operating costs and emissions impact • How Controls Verification Protocol affects inverter systems • The growing push toward communicating equipment • What AHRI 1380 demand response compliance means for contractors • How manufacturers are using AI to improve troubleshooting and service Timestamps 00:00 Adjustable changeover temperature explained 05:23 What dual fuel solves in commercial applications 08:12 Gas vs electric strip heat in extreme cold 12:24 Utility cost and emissions comparison tool 16:02 How thermostats and changeover logic work 23:39 Brand loyalty after COVID shortages 28:24 Refrigerant transition challenges 33:01 CVP and communicating systems 35:31 Future of proprietary thermostats 40:49 AI in HVAC troubleshooting 44:09 Automation vs AI hype 48:15 How to become a dealer How to become a YORK dealer https://www.york.com/dealers/become-a-contractor  Follow the Host and GuestTersh Blissett: https://www.linkedin.com/in/tershblissett/ Josh Crouch: https://www.linkedin.com/in/josh-crouch/ Matt Schlegel: https://www.linkedin.com/in/matthew-schlegel/ Charles Hurd: https://www.linkedin.com/in/charlesrhurd/  Bosch: https://www.linkedin.com/company/boschhomecomfortgroup/ Connect with Us• LinkedIn - https://www.linkedin.com/company/service-business-mastery • TikTok - https://www.tiktok.com/@servicebusinessmastery • Facebook Group - https://www.facebook.com/groups/servicebusinessmasterypodcast • Instagram - https://www.instagram.com/servicebusinessmasterypodcast

Are you paper rich but cash poor? If your practice looks successful on reports but doesn't feel successful in your bank account, this episode is for you. In this episode of the Raving Patients Podcast, Dr. Len Tau welcomes Tala Batarseh, visionary behind Dentala Coaching and Consulting. Tala shares practical strategies for managing dental practices by data rather than emotion, helping dentists gain clarity, profitability, and predictability. They dive deep into the five essential KPIs every practice must monitor, why many practices are "paper rich but cash poor," how to improve case acceptance ethically, the importance of reducing downtime, and why onboarding and team retention are just as critical as patient retention. If you want stronger cash flow, better team performance, and systems that run on autopilot, this episode delivers actionable insight you can implement immediately. What You'll Learn The 5 essential KPIs every dental practice must track Why production means nothing without collections What a healthy collection percentage should look like How to measure case acceptance properly The danger of ignoring downtime in your schedule Easy "low-hanging fruit" strategies to increase revenue Why onboarding failures cause team turnover How to shift from transactional dentistry to relationship-based care — Key Takeaways 00:45 Welcome & Episode Introduction 03:20 How Tala Helps Dental Practices Grow 06:07 Paper Rich, Cash Poor Explained 07:55 The 5 Essential KPIs Every Dentist Must Know 15:07 What Healthy Production & Collection Numbers Look Like 22:17 Case Acceptance Benchmarks & Strategy 25:39 Low-Hanging Fruit in Your Practice 27:50  Building a Strong Onboarding System 32:01 Advice for Office Managers 33:09 Lightning Round Q&A 38:30 How to Connect with Tala — Connect with Tala

Most HVAC contractors focus on equipment upgrades, but one of the biggest opportunities for better installs and higher profit is hiding in the ductwork. In this episode of Service Business Mastery, recorded live at AHR 2026 in Las Vegas, Tersh Blissett sits down with Jarrod Scott from Aeroseal to explain how duct sealing from the inside works, why it is different from traditional mastic and tape, and how contractors can use it to improve comfort, increase system efficiency, reduce callbacks, and create a real competitive advantage. They also discuss commercial and multifamily applications, how to think about static pressure, and why tighter buildings must still breathe through controlled mechanical ventilation. What You Will Learn in This Episode • How internal duct sealing works using physics and pressure • The difference between duct sealing and duct encapsulation • How precise sealing improves airflow and energy efficiency • How much leakage the system can realistically seal • Whether sealing ducts raises static pressure • Why responsible contractors think holistically before sealing • How tight buildings must be paired with mechanical ventilation • The ROI case for apartment complexes and commercial buildings • How duct sealing reduces callbacks and boosts customer satisfaction • How to turn efficiency upgrades into a competitive advantage Timestamps 00:00 How sealing ducts from the inside works 01:14 The physics behind internal duct sealing 04:22 How large of a leak can be sealed 06:08 Static pressure concerns and responsible installation 08:47 Why buildings must breathe mechanically 10:05 ROI for sealing apartment and commercial HVAC 12:28 Cure time and odor concerns 13:58 Water-based sealant and fire safety 16:03 Reducing callbacks and increasing customer satisfaction 17:29 Turning duct sealing into a competitive advantage Follow the Host and Guest Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Josh Crouch: https://www.linkedin.com/in/josh-crouch/ Jarrod Scott: https://www.linkedin.com/in/jarrod-scott-06573835/ Aeroseal: https://www.aeroseal.com Connect with Us • LinkedIn - https://www.linkedin.com/company/service-business-mastery • TikTok - https://www.tiktok.com/@servicebusinessmastery • Facebook Group - https://www.facebook.com/groups/servicebusinessmasterypodcast • Instagram - https://www.instagram.com/servicebusinessmasterypodcast

Trust is essential in every dental practice. But blind trust? That's where financial leaks begin. In this episode, Dr. Len Tau sits down with certified fraud examiner Julie Rentz to uncover how embezzlement happens in dental offices, the red flags most doctors miss, and the simple systems that can prevent thousands in lost revenue. Embezzlement in dentistry is more common than most practice owners realize, and it rarely starts with obvious theft. It starts with blind trust, lack of oversight, and small process gaps that quietly grow over time. Julie Rentz, a Certified Fraud Examiner and forensic specialist, shares what she has seen inside dental practices and explains why small teams, divided attention, and undefined systems create vulnerability. She breaks down how adjustments become the "black hole" of dental accounting, how repeated "mistakes" can signal intentional fraud, and why refunds and credits are often overlooked risk areas. This episode shifts the focus from reacting to fraud to proactively preventing it. If you want stronger financial controls, cleaner systems, and more confidence in your numbers, this conversation is a must-listen.   What You'll Learn Why blind trust is the number one tool an embezzler uses Behavioral and operational red flags dentists often miss Where revenue cycle risks most commonly occur Why adjustments are the "black hole" of dental accounting How to tell the difference between a mistake and fraud Why reconciling PMS deposits to bank statements matters How refunds and credits can expose your practice Best practices for handling cash securely Why consistent oversight protects your revenue   Key Takeaways 00:56 Introduction and episode overview 03:05 Why dentistry is a target for embezzlement 07:48 Behavioral red flags and blind trust 09:38 Revenue cycle risk areas 13:47 The black hole of adjustments 15:00 Auditing and defining adjustments 17:04 How often to audit reports 18:38 When a mistake becomes fraud 20:54 Proactive fraud prevention strategies 22:00 Refunds and credits as hidden risks 25:10 Cash handling best practices 27:51 The power of consistent oversight 30:54 Lightning round Q&A 35:29 How to connect with Julie   Connect with Julie Email: julie@verifindforensicsolutions.com Phone: 983-208-4613 Website: VerifindForensicSolutions.com

AI is moving faster than most service businesses can keep up with. Voice agents. Text automation. Follow-up systems. AI sales emails. Predictive messaging. But here's the real question: How do you use AI to convert more leads without losing the human touch? In this episode of Service Business Mastery, Tersh Blissett and Joshua Crouch sit down with Ryan Fenn, CEO at CHIIRP, to break down what's actually working in AI-driven lead conversion right now. They dive into: Why speed to lead still wins (and why seconds matter) How one word in your follow-up could be killing 90 percent of your conversions Why most contractors misuse AI for sales emails How to "download your brain" into systems using AI Why tools are becoming commodities and experience is becoming king How AI agents are replacing static drip campaigns If you're a service business owner trying to figure out how to adopt AI without sounding robotic, this episode will give you clarity, strategy, and practical application. What You Will Learn in This Episode • Why speed to lead still dramatically impacts booking rates • The difference between static drip campaigns and dynamic AI follow-up • How AI can analyze hundreds of millions of messages to improve conversion • Why empathy in messaging increases response rates • How to use AI as an editor instead of a ghostwriter • How to turn 20 years of experience into systems and training using AI • Why the future of software is outcome-based, not tool-based • How to evaluate tech partners based on deployment experience, not features • Why humans will still matter even if AI becomes indistinguishable Timestamps 00:00 The AI arms race and what's changed 03:00 Why speed to lead still dominates 08:00 The future of AI in sales and follow-up 12:20 Why humans will still matter in the age of AI 21:20 Download your brain using AI 22:11 How to use AI to write better sales emails 27:24 Why experience matters more than software features 33:02 The single word that could be killing your sales 36:00 Is there such thing as responding too fast? 40:57 AI agents replacing static drip campaigns 49:00 What contractors should stop doing immediately Follow the Host and Guest Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Josh Crouch: https://www.linkedin.com/in/josh-crouch/ Ryan Fenn: https://www.linkedin.com/in/ryan-fenn-76568b165/ CHIIRP: https://www.linkedin.com/company/chiirp/  Connect with Us • LinkedIn - https://www.linkedin.com/company/service-business-mastery • TikTok - https://www.tiktok.com/@servicebusinessmastery • Facebook Group - https://www.facebook.com/groups/servicebusinessmasterypodcast • Instagram - https://www.instagram.com/servicebusinessmasterypodcast  

It's the most wonderful day of the year! The DYC Team gathered with some of the best in the industry this past Monday for National OSC Day to celebrate and reflect on all the ways our Online Sales teams make an impact on their builders and the industry overall. Listen in to hear insights, encouragement, and recognition from some of the best Online and Onsite pros in our industry, celebrating all you do from the Online Sales seat to keep buyers excited and engaged. Key Moments & TakeawaysThe Evolution of Online Sales - Mike Lyon reflects on how the role has evolved from a flexible add-on to a critical piece of the buyer journey, and what hasn't changed: the human element.Why Online Sales Work Matters So Much - Lena Burgin, Online Sales Consultant at Level Homes and last year's National's Rookie of the Year, shares what makes the role meaningful: the opportunity to help people navigate one of the biggest seasons of their lives, every single day.The Onsite-Online Partnership in Action - Sydney Palmer, Onsite Sales Consultant at Tilson Homes and nominee for Rookie Salesperson of the Year at Nationals, explains how strong OSC relationships directly impact sales success – keeping buyers informed, excited, and confident.Setting the Stage for the Entire Customer Journey - Cassy Williamson, Sales Trainer at Impact EightyEight and author of Unapologetic, reminds us that OSCs often create the first impression – holding the customer's hand without stepping on toes and proving that when teams work together, everyone wins.The Unseen Work Behind the Scenes - Tameka Hughes, Strategic Account Manager at CallRail, highlights the unmatched effort OSCs put in every day – from power-using platforms to shaping better tools through constant feedback.The Frontline Perspective - Cassie Smith, Director of Sales and Design at Chesapeake Homes, calls OSCs the engine of the operation and the calming force for buyers early in the process. She offers a clear message to builders still on the fence: buyers are already online, but are you meeting them intentionally?Why Marketers Should Care Deeply About Online Sales - Kevin Oakley frames online sales as the ultimate attribution method – positioning the OSC as one of the most trusted sources of insight in the entire marketing ecosystem.

Bleeding gums are not normal — and ignoring them could be costing your patients far more than their teeth. In this episode of The Raving Patients Podcast, Dr. Len Tau takes a rare clinical deep dive with dental hygienist, educator, and founder of Microbelink DX, Jennifer Seider. Together, they unpack the science behind bacterial testing, why periodontal disease should be treated as an infection (not just "pocketing"), and how objective diagnostics can dramatically increase case acceptance, improve systemic health outcomes, and elevate practice revenue. If you've ever struggled with converting bloody "prophys" into true periodontal therapy, this conversation will shift how you think about diagnosis, communication, and patient education. What You'll Learn   Why bleeding gums should always be treated as an infection The connection between periodontal disease and systemic health (including cardiac conditions) How bacterial testing simplifies periodontal conversations Why paper-point sampling makes testing easy and efficient How to improve case acceptance for scaling and root planing How periodontal diagnostics can increase restorative production The biggest objections practices have about bacterial testing — and how to overcome them Why customer service still wins in dentistry — Key Takeaways 00:40 The Science Behind the Smile 01:10 Sponsors and Supercharge Your Dental Practice Event 02:00 Meet Jennifer Seider and Microbelink DX 05:31 Dr. Len's Cardiac Patient Story 07:55 How Microbelink DX Differs from Other Testing Companies 11:50 Cost, Insurance Coverage, and Revenue Impact 14:17 How Long Does Testing Take in Hygiene? 16:05 Which Patients Should You Test First? 19:30 Verbal Skills for Presenting Bacterial Testing 22:05 Using Microscopes for Patient Education 24:20 Why Isn't Bacterial Testing Mainstream? 27:20 Sampling Technique and Deep Pockets 29:55 Increasing Case Acceptance and Production 31:10 How to Deliver Test Results 32:22 Lightning Round Q&A — Connect with Jennifer Website: https://microbelinkdx.com/ Jennifer offers free team calibration and training, plus direct customer support. Practices can schedule a Zoom, use website chat, or text her directly through contact details listed on the site.   — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

Scaling a home service business is not just about running more ads or getting more leads. It is about building a real company with the right marketing strategy, the right people, and a presence that customers trust. In this episode of Service Business Mastery, Tersh Blissett sits down with Jen McKee, founder of Kee Hart Marketing, to break down what it really takes to grow and scale in today's market. Jen shares why video is now one of the most overlooked opportunities in home services, how Google is indexing videos across platforms, and why contractors must stop treating social media like an afterthought. They also dive into what makes a business scalable long-term, including profitability, building an asset (not a job), and why the right rooms and relationships are often the fastest path to growth. If you are serious about scaling your business, this episode will give you both the mindset and the marketing strategy you need. What You Will Learn in This Episode • Why video is one of the biggest marketing advantages in home services right now • How Google is indexing videos from Instagram, Facebook, TikTok, and YouTube • The simple checklist that helps your videos show up in search • Why your social media bio must clearly say what you do and where you do it • How to scale with profits, not just revenue • Why every owner should be building a business asset, not just a job • The real value of conferences, networking, and being vulnerable in the right rooms • Why you should seek advice from contractors who have actually done the thing • How to build your presence as a leader, brand, and business in your market Timestamps 00:00 Google is indexing all your videos now 03:10 Who Jen McKee is and what Kee Hart Marketing does 04:03 The Growth Experience conference (profits, people, presence) 10:55 Why great conferences avoid sales pitches 15:53 Why contractors should learn marketing from contractors 24:05 The mindset of continuous growth and not settling 25:17 Build an asset, not a job 26:34 The real value of conferences is your network 30:36 Stop having imposter syndrome (everyone has value) 36:16 Should contractors use AI for content? 43:18 How to get your videos indexed by Google right now 48:22 The Growth Experience details and how to get tickets Follow the Host and Guest Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Josh Crouch: https://www.linkedin.com/in/josh-crouch/ Jen McKee: https://www.linkedin.com/in/jen-mckee-72114824/ Kee Hart Marketing: https://keehartmarketing.com/ Kee to Growth Podcast: https://www.youtube.com/@KeetoGrowthPodcast  Connect with Us • LinkedIn - https://www.linkedin.com/company/service-business-mastery • TikTok - https://www.tiktok.com/@servicebusinessmastery • Facebook Group - https://www.facebook.com/groups/servicebusinessmasterypodcast • Instagram - https://www.instagram.com/servicebusinessmasterypodcast

She Came to the U.S. from Haiti at 17 and Built a Powerful Legal Brand | Kara Vaval The Lawyer Stories Podcast Episode 253 features Kara Vaval. Kara is a lawyer, author, keynote speaker, and business development coach. In this episode, we explore Kara's remarkable journey - from growing up in Haiti until the age of 17, to the tragic passing of her father, and her move to New York with her grandmother that set everything in motion. Kara shares how she navigated college and law school, hustled her way through a highly successful Mary Kay business, and practiced Immigration and Family Law before ultimately finding her stride in Personal Injury law. She also discusses launching the Laptop Lifestyle Lawyer Podcast and building a career rooted in mindset, intention, and business development. Kara lives by the philosophy, "What you think about, you bring about," and has written books and recently launched her newest concept, Main Karacter - encouraging lawyers and entrepreneurs to stop playing small and take control of their story. Above all, Kara is addicted to seeing other people win. This episode presented by CallRail Integrated into your case management system, CallRail helps you: Capture every call - even after hours Spot high-value leads instantly Respond faster Get the insights you need to bring in bigger cases Join over 3,000 law firms using CallRail to follow up faster, land bigger cases, and drive growth for your firm. Start your free trial at callrail.com/lawyerstories

AI is changing how patients find dentists—but it's not replacing your front desk tomorrow. In this episode, Dr. Len Tau sits down with Evan Maass (Founder/CEO of DentistOffices.com) to break down what's real vs. hype in AI, where dental marketing is still failing practices (hello, "mystery SEO reports"), and how visibility is shifting from traditional Google search toward AI-driven recommendations. Evan also shares where reviews, directories, and user-generated content (like Reddit) fit into the next decade of "getting found." What You'll Learn The biggest problems dentists face with SEO and ad spend (and how to spot "scam SEO") Where AI is useful today (keyword intent, targeting, automation) vs. where it's not ready (phone answering agents replacing humans) How AI search and traditional Google search overlap—and what "AI visibility" really means Why reviews + user-generated content will matter even more in the future What to ask a marketing agency before signing a contract (ownership, references, specialization) How directories (DentistOffices, Yelp, Healthgrades, etc.) can influence being recommended by AI tools — Key Takeaways 00:38 Welcome + Sponsors + Episode intro 01:46 Meet Evan Maass + background 02:50 What DentistOffices.com is and how it works 05:55 How DentistOffices compares to ZocDoc 06:55 State of dental marketing: SEO frustration + ad waste 08:50 AI in dental marketing right now: what's useful vs. hype 11:05 Why AI phone agents aren't "prime time" yet 13:27 The review risk: AI agent frustration + negative reviews 14:34 A safer setup: auto-attendant for new vs. existing patients 15:10 Testing AI agents (the "rhinoplasty" question) 16:02 AI security + "jailbreak" concerns 17:30 In 5 years: what roles AI may replace in practices 20:00 Will Google disappear? AI search vs. Google evolution 23:39 Reviews and trust signals: why they matter more over time 24:35 Why Reddit influences AI recommendations 25:15 How dental offices can use Reddit carefully 31:00 Questions to ask marketing agencies before hiring 35:00 Specialist vs. "do-it-all" marketing + budget realities 38:50 Lightning round success, habits, mindset, favorites 43:25 How to reach Evan + add your practice to platform 45:20 Wrap-up + "Your reputation matters"   — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

AI is transforming home services. It is changing dispatching, marketing, scheduling, follow-ups, and even customer communication. But there is one thing AI still cannot do. Build a real team. In this episode of Service Business Mastery, Tersh Blissett and Joshua Crouch sit down with Scott Stolze, from GrwX Labs, to break down the human side of leadership and communication. These are the skills that separate average service businesses from elite ones. You'll learn why authenticity is becoming the new competitive advantage, why leaders must create psychological safety, why quiet technicians need "energetic permission" to speak up, and why asking better questions builds trust faster than any script or automation. If you are using AI in your business, this conversation will help you use it the right way, without losing the human connection that actually builds culture. What You Will Learn in This Episode • Why communication is becoming more important as AI grows • What AI still can't replicate in leadership and team culture • How to get quiet techs and staff to speak up in meetings • The leadership framework Scott calls "energetic permission" • How better questions improve trust, learning, and likability • Why people crave authenticity in a world of AI-generated content • How prompting AI correctly makes you a better communicator (and delegator) • What GrowX Labs does and how they help businesses solve bottlenecks Timestamps 00:00 Communication that AI can't replace 03:33 Why authenticity matters more than ever 08:39 The "3 wins" of asking better questions 11:14 Better questions that build real connection 13:38 Why people stay silent in groups (and how to fix it) 16:26 How asking "stupid questions" accelerates learning 19:58 Energetic permission: the leadership skill that builds teams 25:38 AI is training you to be a better communicator 32:00 What GrowX Labs is and who it helps 37:03 How to connect with Scott 38:45 Final lesson: help people succeed through connection Follow the Host and Guest Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Josh Crouch: https://www.linkedin.com/in/josh-crouch/ Scott Stolze: https://www.linkedin.com/in/scott-stolze/  Connect with Us • LinkedIn - https://www.linkedin.com/company/service-business-mastery • TikTok - https://www.tiktok.com/@servicebusinessmastery • Facebook Group - https://www.facebook.com/groups/servicebusinessmasterypodcast • Instagram - https://www.instagram.com/servicebusinessmasterypodcast Sponsors This episode is kindly sponsored by: UpFrog MarketStorm CallRail CompanyCam Learn how to automate tasks, save time, and increase your profit. No coding required!

Most dentists assume that paying massive tax bills is just part of success — but that belief could be costing you millions. In this episode, Dr. Len Tau sits down with tax strategist Rachel Michaelov, Founder and CEO of Practice Wealth Partners, to uncover the most common (and costly) tax mistakes dentists make — and how proactive planning can legally reduce tax liability, sometimes all the way to zero. If you've ever written a painful check to the IRS and wondered if there's a better way, this episode is a must-listen.   What You'll Learn Why most dental CPAs are reactive — not strategic The dangers of disconnected bookkeeping, payroll, and tax prep How improper entity structure and payroll decisions raise audit risk Why buying equipment last-minute isn't real tax strategy How quarterly tax planning can dramatically reduce liability Common myths around audits, R&D credits, and tax strategies What dentists should demand from their accounting professionals   Key Takeaways 01:55 Top Tax Mistakes Dentists Are Making 03:00 Why Dentists Overpay Even With a CPA 03:40 The Cost of Disconnected Financial Teams 04:40 Enrolled Agent vs CPA: What's the Difference? 12:10 Why Retirement Plans Alone Aren't Enough 14:40 Buying Equipment vs Strategic Tax Planning 15:58 Choosing the Right Business Entity 20:05 Cost Segregation, R&D, and Advanced Strategies 24:40 How to Challenge Your CPA (Without Fear) 28:35 Do Tax Strategies Increase Audit Risk? 32:34 The Biggest Tax Myths Dentists Believe 34:00 Lightning Round with Rachel Michaelov   — Connect with Rachel

This week on the Justice Team Podcast we welcome Sugeidy Jaime, the head of client intake at the Simon Law Group! She's here to talk about the process of vetting and onboarding clients, how to balance efficiency with compassion, and much more. This episode is brought to you by CallRail, a powerful lead engagement platform that helps law firms understand which campaigns are driving inbound leads—whether it's calls, texts, forms, or chats. Visit callrail.com/jtn for more! Attorney Share lets you turn cases you can't take into revenue for your firm. You can sign up now for a free account at www.attorneyshare.com. Justice HQ community subscriptions are open to all starting at $20 a month. Go to www.justicehq.com or download the mobile app today! Have a legal need or question? Call our law firm, the Justice Team at 844-THE-TEAM, or visit justiceteam.com!

Contractors who do not own their customer list will lose. As AI, search, and digital platforms continue to change, relying on Google, ads, or third party platforms puts your business at risk. In this episode of Service Business Mastery, we break down why owning your customer list is no longer optional for contractors and service business owners who want to survive and scale in the next decade. Joshua Crouch and Tersh Blissett sit down with Peter Murphy Lewis, founder of Strategic Pete, to explain how contractors can protect their business by building direct relationships with their audience, increasing client loyalty, and using AI driven systems without giving control to platforms they do not own. Search is changing. Ads are getting more expensive. Algorithms decide who wins and who disappears. If you do not own your audience, you are renting your business. This conversation explains exactly why owning your list matters more than ever and how contractors can start taking control now. What you will learn in this episode • Why contractors who rely only on ads and search are at risk • How AI is accelerating changes in customer acquisition • Why owning your customer list creates long term stability • How client loyalty protects your business during market shifts • The difference between renting attention and owning relationships • How to use content and systems to stay in front of your audience • Practical ways contractors can start building their list today This episode is for contractors and service business owners who want predictable growth, lower marketing risk, and long term control over their business. Timestamps 00:00 Why owning your customer list matters now 02:10 How AI is changing search and digital marketing 05:30 Why contractors lose when they rent attention 09:40 Client loyalty and long term business survival 14:30 Fractional leadership and strategic marketing explained 19:45 Why content builds ownership not dependence 25:20 Using systems to stay in front of your audience 31:40 How contractors can start owning their list 38:00 LinkedIn, partnerships, and direct relationships 43:10 Final lessons for contractors Follow the Host and Guest: Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Josh Crouch: https://www.linkedin.com/in/josh-crouch/ Peter Murphy Lewis: https://www.linkedin.com/in/petermurphylewis/ Strategic Pete: https://www.linkedin.com/company/strategic-pete/   Connect with us on: • LinkedIn - https://www.linkedin.com/company/service-business-mastery • TikTok - https://www.tiktok.com/@servicebusinessmastery • Facebook - https://www.facebook.com/groups/servicebusinessmasterypodcast • Instagram - https://www.instagram.com/servicebusinessmasterypodcast This episode is kindly sponsored by: UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm priceguide   Learn how to automate tasks, save time, and increase your profit. No coding required!

What if attracting better patients, reducing no-shows, and cutting insurance headaches could all happen before someone ever walks into your practice? In this episode, Dr. Len Tau sits down with Tobi Bosede, Founder and CEO of Dental Find, to explore how smart marketplaces, prepaid care, and membership-style models are reshaping dental growth. Tobi shares her journey from building AI systems for Fortune 500 companies to solving one of dentistry's biggest pain points: patient acquisition without no-shows, awkward financial conversations, or insurance dependency. This conversation dives into scaling intentionally, avoiding burnout, and building businesses that actually last.   What You'll Learn How prepaid dental marketplaces reduce no-shows and increase case acceptance Why fee-for-service growth matters more than ever The key differences between Dental Find and traditional marketplaces How dentists can improve patient retention without relying on insurance Practical lessons on scaling a startup without burning out Why relationships matter more than products in dental growth   Key Takeaways 01:45 Scaling Smart: From Startup to Sustainable Growth 03:00 What Dental Find Is and How It Works 03:55 Dental Find vs Traditional Marketplaces 07:35 Why Dentistry Needed a New Model 10:10 Current Markets and Expansion Plans 13:06 Reducing No-Shows and Increasing Retention 14:50 Getting Paid Faster Without Insurance 16:27 From Idea to Market: Building a Startup 19:20 Team Building, DSOs, and Strategic Partnerships 24:02 Burnout, Balance, and Sustaining Momentum 31:42 Lightning Round with Tobi Bosede   — Connect with Tobi Founder & CEO, Dental Find Website: https://www.dentalfynd.com Email: tobi@dentalfynd.com   — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

This week on the Justice Team Podcast, we are joined by attorneys and Simon Law Group partners, Brad Simon & Jason Sanchez! Did you know that Brad is Bob's twin brother, and they started the Simon Law Group together more than fifteen years ago? Brad is here today to share his insights on what it really takes to run your own trial firm. This episode is brought to you by CallRail, a powerful lead engagement platform that helps law firms understand which campaigns are driving inbound leads—whether it's calls, texts, forms, or chats. Visit callrail.com/jtn for more! Justice HQ community subscriptions are open to all starting at $20 a month. Go to www.justicehq.com or download the mobile app today! Attorney Share lets you turn cases you can't take into revenue for your firm. You can sign up now for a free account at www.attorneyshare.com. Have a legal need or question? Call our law firm, the Justice Team at 844-THE-TEAM, or visit justiceteam.com!

In this episode of the Service Business Mastery Podcast, host Tersh Blissett sits down with Ari Meisel, Founder of Less Doing and creator of the Optimize, Automate, Outsource framework. Ari is a globally recognized expert in business automation, productivity systems, and operational efficiency, with deep hands-on experience in the construction and skilled trades. Ari shares how extreme burnout and a Crohn's disease diagnosis forced him to redesign how he worked, leading to a system that allowed him to reclaim time, reduce stress, and build a business that runs without constant owner involvement. This conversation dives deep into automation for service businesses, decision-making systems, and what it really means to become a replaceable founder. In this episode, you'll learn: How to identify automation opportunities in your service business Why automating decisions is more powerful than automating tasks The "Replaceable Founder" mindset every business owner needs How automation reduces stress and increases scalability Real-world systems for reclaiming time without sacrificing growth If you're an HVAC, plumbing, electrical, or home service business owner feeling stuck in daily operations, this episode breaks down practical automation strategies, how to identify repetitive work, and how small system changes compound into massive time freedom. Timestamps ⏰ [00:00] "Ari's Impact on Email Automation" [06:15] "Masonry, Hardship, and Health Struggles" [07:25] "Optimize, Automate, Outsource Strategies" [12:32] Building Sustainable Generational Businesses [15:45] "Optimize, Automate, Outsource Effectively" [19:43] "Prioritizing Revenue in Business" [22:24] "Automation Enhances the Human Element" [25:52] "Asynchronous Communication Explained" [29:20] "Benefits of Solo Voice Recording" [30:46] "Creativity Comes with Movement" [36:38] Flexible Work Beyond Boundaries [39:12] iPhone Screenshot Automation Exploration [41:32] "Apps I've Used for Years" [46:54] Building Apps and Voice AI [47:38] "Switching to MEM AI Tools" [52:05] "Retirement via Automation Skills" [54:53] "Connect with Ari for Insights" Follow the Host and Guest: Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Josh Crouch: https://www.linkedin.com/in/josh-crouch/ Ari Meisel: https://www.linkedin.com/in/productivity-coach-entrepreneur/   Connect with us on: • LinkedIn - https://www.linkedin.com/company/service-business-mastery • TikTok - https://www.tiktok.com/@servicebusinessmastery • Facebook - https://www.facebook.com/groups/servicebusinessmasterypodcast • Instagram - https://www.instagram.com/servicebusinessmasterypodcast This episode is kindly sponsored by: UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm priceguide Learn how to automate tasks, save time, and increase your profit. No coding required!

Most dentists are still focused on Google rankings — but patients are quietly changing how they search. Instead of typing "best dentist near me," they're asking AI tools like ChatGPT, Google AI Overviews, and other intelligent assistants to recommend a dentist for them. And here's the hard truth: If your practice isn't visible to AI, you don't exist in those conversations. In this episode, Dr. Len Tau welcomes Eri Georgiev, founder of SoRN AI, a tech-driven growth agency helping businesses — including dental practices — get recommended by large language models like ChatGPT, Google's AI Overviews, Perplexity, and Gemini. Eri breaks down how AI search works differently from traditional Google search and why dentists need to start thinking beyond rankings and keywords. Instead of showing a list of websites, AI tools now recommend providers — often selecting just one or two practices for a patient to consider. Throughout the conversation, Dr. Len and Eri explore what actually influences AI recommendations, including website structure, authority signals, reviews, online mentions, and even platforms many dentists overlook — like Reddit. Eri explains why AI traffic often converts at a higher rate than Google traffic and how early adopters of AI search optimization can leapfrog larger, more established practices. The episode also dives into practical, actionable strategies dentists can implement now, such as optimizing site structure for AI crawlers, using schema markup, leveraging reviews beyond Google, and positioning themselves as trusted entities online. Erialso shares a forward-looking view of what's coming next — a world where AI assistants may book dental appointments directly for patients. If you care about practice growth, patient acquisition, and staying relevant in a rapidly changing digital landscape, this episode is a must-listen.   What You'll Learn Why AI search is quickly becoming a new patient acquisition channel How ChatGPT and other LLMs decide which dentists to recommend The key differences between traditional SEO and AI Search Optimization (AISCO) Why Reddit, reviews, and online authority matter more than ever Simple, practical steps dentists can take now to stay ahead   Key Takeaways 01:29 Dentists Who Ignore AI Search Will Fall Behind 03:30 What SoRN AI Does & Why AI Search Matters for Dentists 05:55 Early Adopters, AI Search & Competitive Advantage 09:35 ChatGPT vs Google: How Patients Are Searching Now 11:48 What Is AI Search Optimization (AISCO)? 16:09 SEO vs AI Search: What Dentists Still Need to Do 16:49 Why Reddit Has Massive Influence on AI Recommendations 19:50 Google Reviews vs Reddit Comments: What AI Looks At 24:17 The Future: AI Booking Appointments for Patients 26:37 Technical Wins Dentists Can Implement Right Now  30:40 Lightning Round Q&A with EriGeorgiev 36:55 Special Offer for Raving Patients Listeners   — Connect with Eri Founder, SoRN AI

Are missed patient calls causing headaches for your front desk and costing your practice money?This episode unveils a game-changing solution for practice owners and staff: integrating AI and Voice Assist technology to optimize phone call conversions. Michael sits down with Ryan Johnson from CallRail, who brings over a decade of expertise in call tracking and attribution. Together, they explore how next-gen AI is revolutionizing the traditionally manual (and often chaotic) world of front office operations. Ryan breaks down how CallRail's conversational intelligence leverages keyword detection and data analytics, providing actionable insights to not only track marketing success but proactively qualify patient leads in real time.The conversation dives into the evolution of call management, spotlighting CallRail's AI agent: a tireless virtual assistant ready to interact with patients via phone, SMS, or chat, even booking appointments around the clock. Ryan walks us through a practical blueprint for onboarding Voice Assist, starting with after-hours coverage and steadily expanding its role, all while guaranteeing HIPAA compliance and data security. If missed calls, overwhelmed staff, or wasted marketing dollars have been pain points in your practice, this episode offers a clear path to higher conversions and a superior patient experience!What You'll Learn in This Episode:The biggest challenges dental practices face with phone call management and missed opportunitiesHow AI-powered Voice Assist can answer calls and book appointments 24/7Practical steps to implement conversational AI in your practice at your own paceUnderstanding Voice Assist and its capabilities across voice, SMS, and chat channelsHow to maintain HIPAA compliance and data security with AI solutionsThe proven ROI and operational benefits of integrating advanced call tracking technologyWays to improve patient experience while reducing the workload on your front desk staffHow to start leveraging AI to capture every potential lead without extra ad spendTune in now to discover how Voice Assist can help your dental practice capture more leads and enhance patient care (all with less stress on your team.)‍Sponsors:‍CallRail: Never miss a call again! Voice Assist answers and qualifies every inbound call 24/7, so you capture every new patient. Try the 14 day free trial for our listeners at: https://sta.mx/m2wx‍Click the image for a 14 day free trial!Guest: Ryan JohnsonBusiness Name: CallRailCheck out Ryan's Media:‍Website: https://sta.mx/m2wxLinkedIn: https://www.linkedin.com/in/ryandjohnson/‍Host: Michael AriasJoin my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍Love the Podcast? Let Us Know How We're Doing on Apple Podcasts!

This week on the Justice Team Podcast, Mikaela sits down with the Simon Law Group's Ivan Monserrat! Join them as they discuss Ivan's legal tips & tricks, the importance of learning as much as you can from the people on your team (Ivan and Mikaela have worked together since she started as an administrative assistant!), and how a great work-life balance makes you a better advocate for your clients. If you enjoy this video, like, subscribe, and share with a friend! This episode is brought to you by CallRail, a powerful lead engagement platform that helps law firms understand which campaigns are driving inbound leads—whether it's calls, texts, forms, or chats. Visit callrail.com/jtn for more! Attorney Share lets you track your co-counsel cases with automations, and turn cases you can't take into revenue for your firm with the public marketplace. You can sign up now for a free account at www.attorneyshare.com. Justice HQ community subscriptions are open to all starting at $20 a month. Go to www.justicehq.com or download the mobile app today! Have a legal need or question? Call our law firm, the Justice Team at 844-THE-TEAM, or visit justiceteam.com!

If you're in the skilled trades like HVAC, plumbing, electrical, or any service where the phone rings with "Hey, my system isn't working," this episode of SBM, "What Homeowners Actually Want" with Zac Dearing of Mantel, is about as close to printing money as a podcast gets. Consider it your cheat sheet into the homeowner's brain and wallet. Here's why you should listen, especially if you: Want to make more from every visit (yes, without feeling like a pushy home comfort advisor). Are stuck trying to grow your business, because you keep hearing "You're too expensive" or "Let me think about it." Need clarity on what ACTUALLY matters to modern homeowners. Spoiler: it's not just the dollar amount. Are tired of home comfort "gurus" who can't back up their advice with hard data. If you want real, actionable ways to improve your process before, during, and after the visit grab the report the team discusses at usemantel.com/survey. It's built on actual fieldwork, not fantasy. Timestamps ⏰ [00:00] "Service Business Growth Strategies" [04:52] "Self-Discovery in Decision-Making" [08:57] "Persistence and Overcoming Dyslexia" [10:48] "Overcoming Fears Through Automation" [16:22] "Customer Obsession and User Focus" [18:52] "Research-Driven Innovation and Giving Back" [24:00] "Homeowner Priorities vs. Contractors" [27:24] "Homeowners' HVAC Knowledge Gap" [30:18] "Call Tracking for Smarter Marketing" [31:30] "How Homeowners Find Contractors" [36:00] "Trust and Reviews Drive Choices" [40:52] "Home Recording Insights & Sales" [43:26] "Homeowners Struggle to Find Clarity" [47:46] "AI, Trends, and Future Insights" [49:52] "Empowering Contractors to Boost Sales" [51:55] Empowering Homeowners Through Visibility [57:29] "Embrace Change and Adaptation" [58:30] "Service Business Mastery Insights" Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Josh Crouch: https://www.linkedin.com/in/josh-crouch/ Zac Dearing: https://www.linkedin.com/in/zachary-dearing-b761b825/  Connect with us on: • LinkedIn - https://www.linkedin.com/company/service-business-mastery • TikTok - https://www.tiktok.com/@servicebusinessmastery • Facebook - https://www.facebook.com/groups/servicebusinessmasterypodcast • Instagram - https://www.instagram.com/servicebusinessmasterypodcast This episode is kindly sponsored by: UpFrog CallRail CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months! MarketStorm priceguide Learn how to automate tasks, save time, and increase your profit. No coding required!

Getting traffic to your website is not the win. Getting patients into chairs is. Today's conversation dives into why conversion matters more than clicks and how dental practices can stop wasting their most valuable marketing asset. In this episode, Dr. Len Tau sits down with marketing veteran Chris Knudsen to uncover what dental practices can learn from iconic brands like Casper, Harley-Davidson, Purple Mattress, and Disney. Drawing from decades of experience scaling consumer brands to billion-dollar valuations, Chris explains why most dental websites fail to convert, how AI is reshaping patient discovery, and why practices are often misled by marketing agencies that cannot prove ROI. This conversation is a practical, no-fluff breakdown of how dentists can turn limited website traffic into real appointments, real patients, and real revenue.   What You'll Learn Why dental website traffic is far more valuable than most practices realize How AI search engines are changing how patients find dentists The role SEO, FAQs, and user-generated content play in AI visibility What "fake AI" looks like and how to spot it before you waste money Why website conversion should be a core KPI for every practice Common red flags that signal a marketing agency may be misleading you How to demand real ROI tracking from your marketing partners Lessons dentists can borrow from billion-dollar consumer brands — Key Takeaways 00:41 Welcome and episode overview 02:24 Introducing Chris Knudsen and his background 05:00 What Llama.ai does for dental practices 06:40 Why dental website traffic is extremely valuable 10:00 Why websites still matter in cash and specialty dentistry 11:40 How AI search engines influence patient decisions 13:20 Optimizing for AI and large language models 14:00 The role of FAQs and Q&A content in AI rankings 14:39 Reddit and user-generated content in AI discovery 15:29 Fake AI vs real AI in dental marketing 19:22 Why website conversion must be a top KPI 21:50 Why dentists feel frustrated with marketing agencies 23:20 Common agency red flags and ownership issues 26:26 How to truly measure marketing ROI 30:47 Lightning Round with Chris Knudsen 34:55 How to connect with Llama.ai and the "Len Deal" 36:00 Final thoughts and closing message   — Connect with Chris Website: https://lawma.aiEmail: chris@lawma.ai

In the digital modern age, how can we protect our data from falling into the hands of scammers? This week on the Justice Team Podcast, Bob sits down with the Simon Law Group's CTO (that is, Chief Technology Officer), Matt Rhoads! Join us to hear how he protects and educates his law firm on the dangers of phishing, and the safety steps that you can take as well. And remember: ANYONE can fall victim to a scam. If you enjoy this video, like, subscribe, and share with a friend! This episode is brought to you by CallRail, a powerful lead engagement platform that helps law firms understand which campaigns are driving inbound leads—whether it's calls, texts, forms, or chats. Visit callrail.com/jtn for more! Attorney Share lets you track your co-counsel cases with automation, and turn cases you can't take into revenue for your firm with the public marketplace. You can sign up now for a free account at www.attorneyshare.com. Justice HQ community subscriptions are open to all starting at $20 a month. Go to www.justicehq.com or download the mobile app today! Have a legal need or question? Call our law firm, the Justice Team at 844-THE-TEAM, or visit justiceteam.com!

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LinkedIn has quietly changed everything…and most creators haven't even noticed yet. Daniel sits down with LinkedIn growth expert and agency partner Mark Jung to break down what's actually happening inside the LinkedIn algorithm and how marketers, founders, and operators can win going into 2026. They unpack LinkedIn's shift to an LLM-powered feed, why follower count matters less than ever, and how creators with under 100 followers are now competing with accounts in the tens of thousands.  You'll also learn: Why LinkedIn is now a positive-signal-only platform How the first 30 minutes and first 60 words of your post matter most What cohort seeding is and how it determines who sees your content CallRail is the lead engagement platform built for marketers who need clean attribution, smarter insights, and zero missed leads. From AI-powered call tracking and conversation intelligence to a 24/7 AI voice agent, CallRail helps teams maximize every inbound touchpoint and convert more leads into customers. ⁠https://www.callrail.com/proveit?utm_campaign=q4_2025_marketing_millennials_podcast&utm_medium=thirdparty_advertising&utm_source=marketingmillennials⁠   If your LinkedIn reach has dropped, your content feels inconsistent, or you're tired of guessing what works, this episode is for you.  Follow Mark: LinkedIn: https://www.linkedin.com/in/markpjung/ Follow Daniel: LinkedIn: https://www.linkedin.com/in/daniel-murray-marketing/ Sign up for The Marketing Millennials newsletter: https://themarketingmillennials.com/ Daniel is a Workweek friend, working to produce amazing podcasts. To find out more, visit: https://workweek.com/

What if case acceptance didn't feel like "selling" at all? In this first episode of 2026, Dr. Len Tau sits down with Dr. Camesia Matthews to explore a powerful new way to help patients truly understand—and say yes to—their treatment plans. Dr. Matthews introduces her Dental Fitness Method, a five-pillar framework that connects oral health to whole-body wellness. By reframing dentistry through prevention, posture, protection, presentation, and psychology, she shows how dentists can increase patient buy-in, reduce resistance, and empower patients to take ownership of their health—without feeling pushy or sales-driven. This conversation is a must-listen for any dentist looking to improve case acceptance through clarity, education, and trust.   What You'll Learn Why patients reject treatment when they don't understand the why behind it How the Dental Fitness Method reframes dentistry as whole-body healthcare The five pillars that help patients make sense of complex treatment plans How education eliminates objections and builds long-term trust Why mindset and psychology are the foundation of case acceptance How wellness-based communication leads to more confident, informed "yes" decisions — Key Takeaways 00:43 Episode Introduction & Welcome to 2026 02:48 Meet Dr. Camesia Matthews 04:30 Education, Frameworks, and Patient Buy-In 05:35 The Five Pillars of the Dental Fitness Method 08:17 Why Patients Need a Unified Oral-Health Message 10:28 What Happens When Patients Don't Understand the "Why" 12:45 Sports Dentistry, Inflammation, and Whole-Body Health 14:58 Real Case Example: Transforming Confidence Through Dental Fitness 18:40 The Future of Dentistry as Healthcare 20:32 Removing the Pressure of "Selling" Dentistry 24:10 Handling the Informed "No" 26:44 Following Up Without Losing Patients 28:46 The Dental Fitness Advantage Book 29:40 Lightning Round Q&A 35:15 How to Connect with Dr. Camesia Matthews   — Connect with Dr. Camesia Instagram: @drcamesiaamatthews Book: The Dental Fitness Advantage (available on Amazon & Shopify) Learn more & connect: DentalFitnessPillars.com/educate   — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.   This podcast is sponsored by Dental Intelligence. Learn more here.   This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.   Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

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Running ads but not seeing results? It might not be your targeting, budget, or creative…it's your messaging. Daniel sits down with Ashley Brock, founder of Paid Ads Academy, to break down her Rainmaker Messaging Framework: a repeatable system she's used to spend over $200M on ads and grow her business to nearly eight figures in under three years. Ashley explains why most marketers skip messaging and jump straight to ads, and how that shortcut leads to wasted spend and stalled growth. They walk through each element of the Rainmaker framework with real-world examples you can apply immediately. You'll also learn: Why ads fail when they speak to the solution too early How to instantly clarify who your message is for The small wording shifts that make ads feel personal Whether you're running paid media, building a personal brand, or refining your company's positioning, this episode will change how you think about messaging. CallRail is the lead engagement platform built for marketers who need clean attribution, smarter insights, and zero missed leads. From AI-powered call tracking and conversation intelligence to a 24/7 AI voice agent, CallRail helps teams maximize every inbound touchpoint and convert more leads into customers. https://www.callrail.com/proveit?utm_campaign=q4_2025_marketing_millennials_podcast&utm_medium=thirdparty_advertising&utm_source=marketingmillennials   Follow Ashley: LinkedIn: https://www.linkedin.com/in/ashleyjettonbrock/ Follow Daniel: LinkedIn: https://www.linkedin.com/in/daniel-murray-marketing/ Sign up for The Marketing Millennials newsletter: https://themarketingmillennials.com/ Daniel is a Workweek friend, working to produce amazing podcasts. To find out more, visit: https://workweek.com/

B2B social isn't broken…most brands are just playing it wrong. Daniel sits down with Chris Cunningham, founding member of ClickUp and the brain behind one of the most recognizable B2B social strategies today. Chris breaks down how ClickUp went from a scrappy pivot to a content powerhouse by betting early on creators, comedy, and consistency, even when everyone said B2B social wouldn't work. From building an internal creator team to launching multiple niche media pages, Chris shares the exact operating system ClickUp uses to generate millions of organic impressions every month. You'll also learn: Why B2B brands should copy B2C trends before they're “acceptable” How ClickUp runs its weekly content machine from ideation to publishing Why creator-led pages and employee-generated content are the future of B2B marketing If you're trying to build a brand people actually talk about (not just ads people scroll past), this episode is for you. CallRail is the lead engagement platform built for marketers who need clean attribution, smarter insights, and zero missed leads. From AI-powered call tracking and conversation intelligence to a 24/7 AI voice agent, CallRail helps teams maximize every inbound touchpoint and convert more leads into customers. https://www.callrail.com/proveit?utm_campaign=q4_2025_marketing_millennials_podcast&utm_medium=thirdparty_advertising&utm_source=marketingmillennials   Follow Chris: LinkedIn: https://www.linkedin.com/in/chrisclickup/ Follow Daniel: LinkedIn: https://www.linkedin.com/in/daniel-murray-marketing/ Sign up for The Marketing Millennials newsletter: https://themarketingmillennials.com/ Daniel is a Workweek friend, working to produce amazing podcasts. To find out more, visit: https://workweek.com/

What if your practice is profitable on paper—but bleeding money behind the scenes? In this final episode of 2025, Dr. Len Tau welcomes Dana Moss, founder of PPO Dental Consulting, for a deep dive into the realities of dental insurance and PPO strategy. Dana breaks down how dental practices can increase profitability without sacrificing patient-centered care by negotiating smarter, streamlining fee schedules, and knowing when—and how—to strategically exit low-paying plans. Drawing from years of hands-on experience as a front office coordinator, insurance specialist, and practice administrator, Dana shares what most practices get wrong about insurance and how to fix it. You'll learn why billing office fees correctly is non-negotiable, how getting to the 80th percentile can dramatically change your negotiating power, and when outsourcing insurance coordination makes more sense than handling it in-house. Dana also explains umbrella plans, negotiation timelines, and why organization is the single biggest factor in PPO success. This episode is packed with actionable insights for startups, mid-career dentists, and practice owners preparing for growth—or an eventual sale.   What You'll Learn The two non-negotiables practices must fix before negotiating PPO fees Why billing office fees changes your profitability picture How the 80th percentile impacts insurance negotiations When to renegotiate—and when not to The pros and cons of DIY vs outsourced PPO negotiation How smarter insurance systems lead to stronger cash flow   Key Takeaways 00:44 Welcome, Sponsors & Final Episode of 2025 02:07 Meet Dana Moss & Her Background in Dental Insurance 03:40 Who Dana Helps Most: Startups, Growing Practices & Sellers 08:01 Preparing to Negotiate PPO Fees the Right Way 10:30 The Two Non-Negotiables: Billing Office Fees & Fee Balancing 14:30 PPO vs Fee-for-Service Philosophies Explained 15:29 How Often You Can Renegotiate Insurance Fees 16:20 DIY PPO Negotiation vs Outsourcing: Pros & Cons 18:07 Using Your Top Procedure Codes Strategically 20:40 Dropping Low-Paying Plans & Understanding Umbrella Networks 26:39 Training Insurance Coordinators for Clean Claims & Strong AR 29:13 AI, Remote Teams & the Future of Revenue Cycle Management 31:00 Life on the Road: Dana's Full-Time RV Lifestyle 33:20 Lightning Round Q&A with Dana 36:50 How to Work With Dana + DIY Negotiation Kit Offer 37:40 Closing Thoughts, Sponsors & Event Reminder   Connect with Dana Dana Moss Founder, PPO Dental Consulting

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MQLs are dead…or are they? Daniel sits down with Emily Popson, VP of Marketing at CallRail, to unpack the biggest pieces of bad advice marketers keep seeing on LinkedIn and what the real truth is behind MQLs, attribution, dark social, and AI-powered data. Emily shares: - Why the war on MQLs is misleading thousands of marketers  - How to fix your lead definitions without rebuilding your entire ops system - Why attribution isn't “garbage.” And, what metrics do CMOs actually want to see? The answer might be the ones you've been leaving out.  This episode is for Marketers who are tired of LinkedIn hot takes and want to understand what actually drives revenue.  CallRail is the lead engagement platform built for marketers who need clean attribution, smarter insights, and zero missed leads. From AI-powered call tracking and conversation intelligence to a 24/7 AI voice agent, CallRail helps teams maximize every inbound touchpoint and convert more leads into customers. https://www.callrail.com/proveit?utm_campaign=q4_2025_marketing_millennials_podcast&utm_medium=thirdparty_advertising&utm_source=marketingmillennials   Follow Emily: LinkedIn: https://www.linkedin.com/in/emilypopson/ Follow Daniel: LinkedIn: https://www.linkedin.com/in/daniel-murray-marketing/ Sign up for The Marketing Millennials newsletter: https://themarketingmillennials.com/ Daniel is a Workweek friend, working to produce amazing podcasts. To find out more, visit: https://workweek.com/

Most dentists don't fail because of a lack of clinical skill — they struggle because their mindset keeps them stuck. In this episode, we uncover the one move that unlocks better leadership, stronger team culture, and the confidence to take real action inside your practice.   This week, Dr. Len sits down with leadership expert and former Spear Education faculty member Dr. Martin Mendelson — a coach who helps dentists get out of their own way. After hand issues pushed him out of clinical dentistry, Martin discovered the transformational power of mindset. Today, he empowers dentists and teams to ditch the limiting thoughts that stall progress and replace them with a proven framework that drives results. Martin reveals his T.E.A.M.™ Framework — Thoughts ➜ Emotions ➜ Actions ➜ Manifest Results — and how recognizing what's happening "between stimulus and response" changes everything in leadership, culture, and decision-making. He also shares insights from his new book, One Move Makes All the Difference, hitting shelves December 2025 — loaded with practical tools to help practice owners lead with clarity, confidence, and purpose. If you've ever felt stuck, overwhelmed, or unsure how to move your practice forward — this one's for you. What You'll Learn Clinical skill isn't enough — success requires human leadership skills. When dentists fail to act, the real cause is mindset, not circumstance. Inaction is still an action — and it has a cost. Tough conversations are essential to team culture and accountability. Freedom in leadership exists between stimulus and response: pause, reflect, choose. Sustainable progress requires intentional actions aligned with desired results. — Key Takeaways 00:37 Welcome, Sponsors & Introducing the Episode 01:37 Meet Dr. Martin Mendelson + His Background Story 04:51 From Losing Clinical Ability to Finding Coaching & Mindset Work 06:36 How Dentists Know They Need Help + Common Roadblocks 08:15 The Book: "One Move Makes All the Difference" & Why He Wrote It 13:55 The T.E.A.M.™ Framework Explained (Thoughts–Emotions–Actions–Results) 17:50 How Mindset Impacts Decisions, Leadership & Practice Culture 23:07 Team Challenges, Accountability & Difficult Conversations 24:50 Emotional Intelligence, Assertiveness & Getting Out of Your Own Way 26:55 Why Coaching Takes Time + The Power of Culture Over Strategy 31:03 What Dentistry Often Gets Wrong Beyond Clinical Skills 32:10 Lightning Round Q&A 36:18 How to Connect with Dr. Martin + Closing Remarks   — Connect with Dr. Martin Mendelson Website: martinmendelson.com Instagram: @docmartinempowers LinkedIn: Martin Mendelson   — Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com. This podcast is sponsored by Dental Intelligence. Learn more here. This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here. Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!

This week on the Justice Team Podcast, we are catching up with trial attorneys Sevy Fisher & Jason Sanchez!  Join them as they interview each other about their recent courtroom victory: a collision in which their client was injured after being rear-ended by a police officer who fell asleep at the wheel. Hear their favorite parts of trial work, the most challenging parts, and their tips for cross-examination. You won't want to miss this episode! If you enjoy this video, like, subscribe, and share with a friend!    This episode is brought to you by CallRail, a powerful lead engagement platform that helps law firms understand which campaigns are driving inbound leads—whether it's calls, texts, forms, or chats. Visit callrail.com/jtn for more!    Attorney Share lets you turn cases you can't take into revenue for your firm. You can sign up now for a free account at www.attorneyshare.com. Justice HQ community subscriptions are open to all starting at $20 a month. Go to www.justicehq.com or download the mobile app today!   Have a legal need or question? Call our law firm, the Justice Team at 844-THE-TEAM, or visit justiceteam.com!

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The difference between good care and unforgettable care often comes down to one thing: personal touch.In this episode, Michael brings on Dr. Kris Bano to unpack the revolutionary strategies behind his standout fee-for-service practice in southwest Michigan. Dr. Bano reveals how his team works in harmony, crafting a seamless, “high-touch” patient experience that starts with the initial phone call and extends well beyond the treatment room.Dr. Bano's journey is deeply personal, rooted in his passion for art and transforming smiles through cosmetic dentistry. Here, he shares the bold decision to eliminate all insurance contracts, putting personalized care above volume, and dives into the systems his practice uses to set itself apart: from detailed communication workflows and an innovative “triangle” approach to patient care, to smart tech adoption for marketing and call tracking. Hear Dr. Bano's candid reflections on building a team based on empathy and continuous learning through coaching and how he balances being a leader, entrepreneur, and family man. He proves it's possible to design a practice that is financially robust, patient-focused, and personally fulfilling.What You'll Learn in This Episode:How a team of dentists with varied specialties collaborates for comprehensive careWhy dropping insurance contracts can elevate patient relationships and practice visionThe secret behind Dr. Bano's “triangle” approach to personalized patient careBest practices for high-touch communication and efficient patient intakeThe key personality traits to look for when hiring exceptional team membersHow data-driven tools like CallRail enhance marketing and monitor patient callsInsights into choosing the right coaching or marketing agency for your practiceStrategies for maintaining work-life balance as a dental practice ownerThe role of consistent vision and trust in building patient loyaltyActionable steps to becoming a high-performing, fee-for-service dental practiceTune in now to discover how you can create a patient-focused dental practice (and a more balanced life) straight from Dr. Bano's playbook!‍Sponsors:‍CallRail: Call tracking + AI that turns calls into campaigns that convert, quality patients, and cost savings. Click our link to start a free trial today! https://www.callrail.com/dentalmarketerClick here for a special offer!Guest: Dr. Kris BanoPractice Name: Centreville Family DentistryCheck out Kris's Media:‍Website: https://www.smilecentreville.com/Instagram: https://www.instagram.com/kbdentistry/YouTube: https://www.youtube.com/@ClinicalClimbTikTok: https://www.tiktok.com/@drkrisbano‍Host: Michael AriasJoin my newsletter: https://thedentalmarketer.lpages.co/newsletter/‍Join this podcast's Facebook Group: The Dental Marketer Society‍Love the Podcast? Let Us Know How We're Doing on Apple Podcasts!‍‍

This week on the Justice Team Podcast, Bob sits down with trial attorney Omar Qureshi! Omar is a trial lawyer, focusing on wrongful death, the private prison system, and more. Join us to hear about his most recent case, which became the highest-awarded private jail or prison verdict in the United States.  We're talking civil rights, taking on the cases that other attorneys turned down, and more! If you like this video, subscribe, like, and share with a friend!    This episode is brought to you by CallRail, a powerful lead engagement platform that helps law firms understand which campaigns are driving inbound leads—whether it's calls, texts, forms, or chats. Visit callrail.com/jtn for more!  Attorney Share lets you turn cases you can't take into revenue for your firm. You can sign up now for a free account at www.attorneyshare.com . Justice HQ community subscriptions are open to all starting at $20 a month. Go to www.justicehq.com or download the mobile app today!    Have a legal need or question? Call our law firm, the Justice Team at 844-THE-TEAM, or visit justiceteam.com!

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This week on the Justice Team Podcast, Bob sits down with attorney and Simon Law Group partner, Greg Jackson! We're diving into two of Greg's ongoing cases: defending an American citizen who was profiled by ICE, and the tragic death of a young woman who was denied her heart medication while in police custody. Join Bob and Greg to discuss the intricacies of filing civil rights cases, the rights of detainees, and more! This episode is brought to you by CallRail, a powerful lead engagement platform that helps law firms understand which campaigns are driving inbound leads—whether it's calls, texts, forms, or chats. Visit callrail.com/jtn for more! If you like this video, subscribe, like, and share with a friend!   Attorney Share lets you turn cases you can't take into revenue for your firm. You can sign up now for a free account at www.attorneyshare.com Justice HQ community subscriptions are open to all starting at $20 a month. Go to www.justicehq.com or download the mobile app today!   Have a legal need or question? Call our law firm, the Justice Team at 844-THE-TEAM, or visit justiceteam.com!

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Learn how to automate tasks, save time, and increase your profit. No Coding required!

The Lawyer Stories Podcast Episode 242 features Gyi Tsakalakis, Founder of AttorneySync and partner with CallRail, and former trial lawyer.