Podcast appearances and mentions of Howard Behar

Howard Behar, Founding International President and former Board member of Starbucks says the Starbucks “secret sauce” of success is people first at every level of the organization. Howard adds, “You grow the people, they grow the organization, and the organization grows the business.” Howard's leadership took Starbucks from 28 stores to more than 15,000 on … The post Secret Sauce Success: Howard Behar, Founding International President of Starbucks (Episode # 428F) first appeared on TRANSLEADERSHIP, INC®.

"It's Not About the Coffee": A Starbucks President's Recipe for Delighting Customers with CX   Join us for an insightful conversation with Howard Behar, a pivotal figure in Starbucks' legendary growth. As the President of Starbucks North America and the founding President of Starbucks International for 21 years, Howard participated in the company's expansion from just 28 stores to over 15,000. He also served on the Starbucks board of directors for 12 years before retiring. He's also authored two books on leadership titled "It's not about the Coffee" and "The Magic Cup," book titles that encapsulate his core philosophy.   In this episode, Howard tackles a fundamental challenge faced by rapidly growing businesses: How do you scale operations from a small number of locations to a global empire while preserving the deeply personal customer experience that made you successful? Howard argues that the answer lies not just in the product, but in a relentless focus on people – both employees and customers – understanding that Starbucks was always "in the people business serving coffee, not the coffee business serving people".   Listen in as Howard shares firsthand how this philosophy drove extraordinary growth and answers critical questions, including: •How did the philosophy "we're in the people business serving coffee, not the coffee business serving people" shape Starbucks' approach to customer experience? •How did Starbucks manage its rapid expansion from 28 stores to over 15,000 while maintaining a consistent, personal customer experience? •How did leadership make decisions about investing in initiatives and supporting teams, particularly when facing the challenge of proving the ROI of customer experience?   Discover actionable insights on servant leadership, empowering employees, the power of listening, and taking calculated risks to build a truly people-centric organization that delights customers and achieves remarkable growth.   Don't miss this eye-opening conversation with Greg Kihlstrom! Listen and subscribe to the Delighted Customers podcast on Apple Podcasts and Spotify, or find us on your favorite podcast platform   Meet Howard   Howard Behar's extensive career spans over 50 years in consumer-oriented businesses.   He served at Starbucks Coffee for 21 years, retiring after participating in the company's growth from 28 stores to over 15,000 across five continents.   He held pivotal leadership roles as President of Starbucks North America and the founding President of Starbucks International.   Howard also served on the Starbucks board of directors for 12 years before retiring.   He is the author of two books on leadership. Books by Howard Behar:   It's not about the Coffee The Magic Cup   Show Notes and References:   Howard Behar has agreed to share his personal mission statement document for inclusion in the show notes.    Connect with Howard Behar (Generously Provided by Howard):   - Cell Phone: 206-972-7776 (Call or Text - he will get back to you)   - Email: hb@howardbehar.com

How Love, Not Coffee, Built The Starbucks Empire | Howard Behar What if love is the ultimate business strategy we've all been missing? You crushed the goals. You climbed the ladder. You earned the applause. But deep down... do you know you're still losing? Welcome to The Dov Baron Show — where we don't just sharpen leaders, we tear down illusions. In Part 2 of this raw conversation with Howard Behar — the man who grew Starbucks from 28 stores to over 15,000 — we dismantle the myths poisoning modern leadership and expose what it really takes to build a life (and legacy) worth a damn.

What if the life you're building... is slowly destroying you? You hustle. You grind. You win. But behind the applause, who are you really becoming? And when success finally knocks — will it find a hollow shell wearing a crown? .

What does it truly mean to lead with purpose? In this episode of The Greatness Machine, Darius sits down with Howard Behar, former President of Starbucks International and a servant leadership icon. Howard shares invaluable lessons on authenticity, vulnerability, and the importance of putting people first. From navigating insecurities to building a personal mission statement, Howard's insights offer a masterclass in leading with integrity. Discover why patience pays, why persistence matters, and how to align your purpose with your passion. Plus, hear his perspective on long-term thinking in business and the impact of shareholder-driven decision-making. In this episode, Darius and Howard will discuss: (00:00) Introduction to Howard Behar (02:16) Howard's Immigrant Roots and Early Influences (06:54) Transitioning to Starbucks: The Journey Begins (10:32) Navigating Exponential Growth at Starbucks (16:59) Leadership and Building a Strong Team (21:30) People-Centric Philosophy at Starbucks (24:51) Partnership Dynamics with Howard Schultz (28:12) The Essence of Servant Leadership (31:23) Navigating Economic Challenges (34:02) The Impact of Public Markets (39:36) Qualities of Great Leaders (41:34) Lessons from Experience Howard Behar is a renowned business leader, author, speaker, and mentor, celebrated for his servant leadership philosophy. As the former President of Starbucks North America and founding President of Starbucks International, he played a pivotal role in the company's growth from 28 stores to over 15,000 across five continents. Howard's leadership principles, like “The Person Who Sweeps the Floor Should Choose the Broom,” continue to inspire leaders globally. He currently serves on several corporate and nonprofit boards and is the author of "It's Not About the Coffee: Leadership Principles from a Life at Starbucks." Sponsored by: Huel: Try Huel with 15% OFF + Free Gift for New Customers today using my code greatness at https://huel.com/greatness. Fuel your best performance with Huel today! Indeed: Get a $75 sponsored job credit to boost your job's visibility at Indeed.com/DARIUS. NPR Tech Unheard Podcast: Tune into Tech Unheard from Arm and NPM—wherever you get your podcasts. Shipstation: Go to shipstation.com and use code GREATNESS to sign up for your FREE trial. Shopify: Sign up for a $1/month trial period at shopify.com/darius.  Connect with Howard: Website: http://howardbehar.com/ LinkedIn: https://www.linkedin.com/in/howard-behar-24ba274/ Twitter: https://x.com/NotAboutCoffee  Email: hb@howardbehar.com Contact: 206-9727-776 Connect with Darius: Website: https://therealdarius.com/ Linkedin: https://www.linkedin.com/in/dariusmirshahzadeh/ Instagram: https://www.instagram.com/imthedarius/ YouTube: https://therealdarius.com/youtube Book: The Core Value Equation https://www.amazon.com/Core-Value-Equation-Framework-Limitless/dp/1544506708 Write a review for The Greatness Machine using this link: https://ratethispodcast.com/spreadinggreatness.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Howard Behar's career in business spans over 50 years, all in consumer-oriented businesses covering several industries. He retired from Starbucks Coffee after 21 years where he led both the domestic business, as President of North America, and was the founding President of Starbucks International. During his tenure, he participated in the growth of the company from 28 stores to over 15,000 spanning five continents. He served on the Starbucks Board of Directors for 12 years before retiring. Howard is currently a Trustee for the Sheri and Les Biller Family Foundation and is on the advisory board of Anthos Capital. He is committed to the development and education of our future leaders and has been a longtime advocate of the Servant Leadership Model. He has also authored two books on leadership titled It's Not About the Coffee and The Magic Cup.See omnystudio.com/listener for privacy information.

Howard Behar barely graduated high school and spent just two years in community college. Yet, he became a key leader at Starbucks soon after joining the company. From the start, he saw that Starbucks was not just about coffee but about people. With no formal business degree or global experience, he relied on persistence and a deep belief in servant leadership to guide him. He rose to president of Starbucks International and helped transform the brand from a small regional chain into a global powerhouse while ensuring its people-first culture remained at its core.Howard Behar is a longtime advocate of values-driven leadership. His book, It's Not About the Coffee, explores the principles that helped build Starbucks into a people-first company. He is also a sought-after speaker and mentor, helping leaders develop cultures of trust, integrity, and purpose.In this episode, Dart and Howard discuss:- How Starbucks scaled while staying true to its values- Servant leadership in action- Why leaders must listen to employees at every level- Persistence over credentials in leadership- Hardest lessons from leading an international brand- Why Howard rejects the word "customers"- The business case for dignity and respect- What companies get wrong about inclusion- And other topics…Howard Behar is a leadership expert, former Starbucks president, and a champion of servant leadership. Serving as president of Starbucks North America and Starbucks International, he played a key role in expanding Starbucks beyond the U.S., leading its first global expansion into Japan and later into Europe and Asia. His leadership was rooted in a deep belief that business is about serving people first. He wrote It's Not About the Coffee to share his insights on leadership, culture, and values-driven business. After retiring, he has dedicated his time to mentoring, public speaking, and serving on nonprofit and corporate boards.Resources Mentioned:It's Not About the Coffee, by Howard Behar: https://www.amazon.com/Its-Not-About-Coffee-Starbucks/dp/1591842727The Magic Cup, by Howard Behar: https://www.amazon.com/Magic-Cup-Business-Parable-Putting/dp/1455538973Servant Leadership, by Robert Greenleaf: https://www.amazon.com/Servant-Leadership-Legitimate-Greatness-Anniversary/dp/0809105543Good to Great, by Jim Collins: https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996The Seven Habits of Highly Effective People by Stephen Covey: https://www.amazon.com/Habits-Highly-Effective-People-Powerful/dp/0743269519Built to Last by Jim Collins: https://www.amazon.com/Built-Last-Successful-Visionary-Essentials/dp/0060516402The Experience Economy by Joseph Pine and James GilmoreLeading Through by Kim Clark, Jonathan Clark, and Erin ClarkConnect with Howard:Phone: 206-972-7776Email: hb@howardbehar.comWork with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what's most important to the business. Book a call at 11fold.com.

In this episode of the 'Changing Work Podcast,' hosts Nick and Scott sit down with Howard Behar, former President of Starbucks, to explore his journey towards conscious capitalism and servant leadership. Behar discusses the true meaning of leading with purpose, the importance of serving others, and how these principles shaped his leadership at Starbucks. He shares valuable stories and lessons on fostering a people-first organization and the pitfalls of prioritizing numbers over people, and he offers practical advice for leaders on maintaining integrity and transparency. Tune in to learn how a commitment to servant leadership can transform workplace cultures and drive sustained success.00:00 Welcome to the Changing Work Podcast00:20 Introducing Howard Behar01:12 Discovering Servant Leadership02:24 Implementing Servant Leadership at Starbucks04:32 Balancing Operational Goals and Service06:54 Challenges in Public Companies13:49 Setting and Achieving Big Goals20:45 The Impact of Conscious Leadership22:46 Affirmations and Goal Setting24:11 The Power of Self-Talk24:48 Daily Self-Assessment and Core Values26:41 The Six Ps of Success31:34 The Importance of Truth in Leadership36:33 Empowering Employees: Choosing Their Tools41:43 Current Endeavors and Contact InformationLinks and Resources:Howard Behar on LinkedInChanging WorkScott Shute on LinkedInNicholas Whitaker on LinkedInAimee Serene on LinkedInThanks so much for joining us this week. Want to subscribe to Changing Work? Have some feedback you'd like to share? Connect with us on Spotify, Apple Podcasts, and YouTube to leave us a review!

Howard Behar went from making $300,000 a year to working at Starbucks for a third of that. Driven by his passion for the business, he rose to become president of Starbucks North America and later the founding president of Starbucks International, helping grow the company from 28 to over 15,000 stores worldwide. Despite these achievements, Howard faced a deep depression after retiring, prompting him to reevaluate his life's purpose. He realized that his true calling is to serve and uplift others, with or without a formal title. In this episode, Howard chats with Ilana about redefining purpose after retirement, finding identity beyond titles, and why he believes in putting people before profits.  Howard Behar is a speaker, advisor, mentor, bestselling author, former president of Starbucks North America, and founding president of Starbucks International. He champions the philosophy that businesses should focus on people rather than products. In this episode, Ilana and Howard will discuss: (00:00) Introduction to Howard Behar (01:12) Howard's Rock Bottom Moment (02:31) Rediscovering Life's Work (06:29) Childhood and Family Background (08:27) Lessons from the Family Grocery Store (09:40) Joining Starbucks (14:25) The People-Centric Philosophy (17:39) Reviving the 'We' Culture at Starbucks (25:51) The Four Rules of Leadership (26:06) Listening to Your Team (26:43) The Birth of the Frappuccino (30:15) Overcoming Challenges as a Leader (37:29) The Importance of Core Values (43:11) The Six P's of Success   Howard Behar is a speaker, advisor, mentor, bestselling author, former president of Starbucks North America, and founding president of Starbucks International. He champions the philosophy that businesses should focus on people rather than products. His impactful leadership principles include memorable lessons like, “The person who sweeps the floor should choose the broom.” He is the author of It's Not About the Coffee and The Magic Cup, and he continues to share his insights globally with leaders and students. Connect with Howard: Howard's Website: http://howardbehar.com/ Howard's LinkedIn: https://www.linkedin.com/in/howard-behar  Howard's Email: hb@howardbehar.com Howard's Phone: 206-972-7776 Resources Mentioned: Servant Leadership: A Journey into the Nature of Legitimate Power and Greatness by Robert K. Greenleaf: https://www.amazon.com/Servant-Leadership-Legitimate-Greatness-Anniversary/dp/0809105543 Leap Academy: Ready to make the LEAP in your career? There is a NEW way for professionals to Advance Their Careers & Make 5-6 figures of EXTRA INCOME in Record Time. Check out our free training today at leapacademy.com/training

> Sign Up For Our Newsletter: http://www.firsthuman.com/being-human-newsletter/   From managing a single furniture store to President at Starbucks. Meet my guest Howard Behar. His philosophy is not something you will learn at business school, yet the growth of Starbucks during his tenure speaks for itself. Howard's approach is to lead with love. We discuss: Knowing who you are The power of affirmation. When the list of layoffs gets leaked Breaking Japan Compassionate emptiness Links: Howard's Website It's Not About the Coffee - The Book

Jason Barger previews this year's Thermostat Cultures LIVE hybrid event that he hosts. Guests this year include James Clear, Chloe Valdary, Howard Behar, Ken Bouyer, Kevin Clayton and more! Last Chance - Purchase your Hybrid Tickets for Nov. 8th Now.

Join us for an extraordinary episode with Chris Cooper, where an unexpected turn leads to a solo exploration of wisdom from his recent interactions with ten diverse and exceptional thinkers. In this special show, Chris dives into the earnings from his favourite recent shows and the community he leads called the Elevation Collective – a gathering of remarkable thought leaders and experts. Join a thought-provoking journey covering a wide array of topics: 'Regenerative Leadership' with Giles Hutchins, and float into the philosophical depths of space with Frank White. Unpack the complexities of leadership psychology with Danielle Hague, and military insights from John Spencer on the Battle for Kyiv. Enhance your decision-making skills with Dr. Alan Barnard, and contrast inspiration with motivation through Lance Secretan's lens. The subtleties of business leadership from Howard Behar, former President of Starbucks, and engage with the wisdom of former three times mayor of Augusta Deke Copenhaver. Also, David Fox-Pitt MBE, who is contributing to humanitarian efforts in Ukraine though his charity Siobhan's Trust. The transformative power of vocal expression, inspired by Arthur Samuel Joseph, the Vocal Awareness Coach to the stars. This episode is a journey of inspiration, designed to catalyse change and accelerate your life and thinking. Ideal for business leaders, aspiring entrepreneurs, or anyone eager to expand their worldview. Tune in to transcend the ordinary, merging leadership, decision-making, vocal mastery, and life lessons into a compelling narrative with Chris Cooper.

To create a motivated and growth-oriented workplace, audiology practice owners must align team members with their core values and mission. Howard Behar exemplified this at Starbucks, where his values-driven leadership led to global expansion. In this episode, Howard shares leadership principles and strategies for audiology practice owners, highlighting the importance of hiring the right people and fostering a culture of servant leadership. Howard Behar is a speaker, advisor, mentor, and bestselling author of It's Not About the Coffee. Under his leadership as president of Starbucks International, the brand expanded from 28 stores to over 15,000 locations across five continents. In this episode, Kevin and Howard will discuss: - The motivation behind Howard's book - The necessity of being a servant leader - The importance of core values for navigating stressful times - Empowering employees through responsibilities - Howard's six P's of a fulfilling life - Servant leadership principles for practice owners - The influence of core values on hiring and team development - Practical steps for defining core values - And other topics… Howard Behar is a speaker, advisor, mentor, and former president of Starbucks Coffee International. He joined Starbucks in 1989 when the company had just begun to venture outside the Northwest region. During his tenure as president, Starbucks expanded from 28 stores to over 15,000 locations across five continents. He is the bestselling author of It's Not About the Coffee. Howard retired as the president of Starbucks North America in 2007 but continues to influence leaders through his writing and speaking engagements​. Connect with Howard: Howard's LinkedIn: https://www.linkedin.com/in/howard-behar-24ba274/   Howard's Email: hb@howardbehar.com Howard's Phone: 206-972-7776 Resources Mentioned: Howard's Book, It's Not About The Coffee: Leadership Principles from a Life at Starbucks: The One Minute Manager by Ken Blanchard and Spencer Johnson: https://www.amazon.com/The-One-Minute-Manager/dp/0688014291/ Kevin's email: kevin@medpb.com  The Only Thing: If you're an audiologist and want to grow your practice – we've got a FREE, expert guide to help you achieve your goals. It's called The Only Thing.  This expert guide will show you how to increase new patient calls by 5 to 57 a month, schedule more new patients each week, help more people, and increase revenue. It's the best resource I know for growing your audiology practice. Get your copy for free at http://medpb.com/mastery.

Join us for an inspiring conversation on servant leadership and life with Howard Behar, a visionary leader whose illustrious career with Starbucks as President of North America and founding President of Starbucks International, saw the company grow from 28 stores to over 15,000 across five continents. With over 50 years in consumer-centric businesses, Mr. Behar's expertise is unparalleled. Beyond Starbucks, he's played pivotal roles at organizations like GAP, Shurgard, and the University of Washington Foundation. An ardent advocate for the Servant Leadership Model, Mr. Behar's commitment to nurturing future leaders is evident in his two seminal books, ‘It's Not About the Coffee' and ‘The Magic Cup'. Join us to explore his journey, wisdom, and unwavering belief in leadership that serves.

#169: Howard Behar is the former President of Starbucks Coffee Company. During his time at Starbucks he helped the company grow from 28 stores to over 15,000 stores all over the world. Not only does he share some great stories and principles from his time at Starbucks, but also from his early years growing up around the retail business.Howard currently travels around the world speaking to leaders, corporations, and students. His message is focused on inspiring everyone to be servant leaders and to lead with their values first. For more information on Howard check out his website at howardbehar.com. Also, be sure to check out Howard's books, It's Not About The Coffee: Lessons on Leadership from a Life at Starbucks, and The Magic Cup. Enjoy the show!

What does it mean to practice servant leadership, share love in business, and empower your people in the world today? Jason chats with his great friend and mentor, former President of Starbucks Coffee, Howard Behar. Please rate and review the podcast to help amplify these messages to others! For full show notes visit https://jasonvbarger.com/podcast/lessons-from-starbucks-howard-behar/ Jason Barger is a husband, father, speaker, and author who is passionate about business leadership and corporate culture. He believes that corporate culture is the "thermostat" of an organization, and that it can be used to drive performance, innovation, and engagement. The show features interviews with business leaders from a variety of industries, as well as solo episodes where Barger shares his own insights and advice. Subscribe to our channel: https://www.youtube.com/@JasonVBarger Make Your 2024 Effective!  Book Jason with your team at https://www.jasonvbarger.com Like or Follow Jason

In this episode of Capital Hacking, we had the pleasure of hosting Jason Jannati, an EOS implementer, who shared his journey from facing business failure to finding success through implementing core values and the teachings of "The Greatest Salesman in the World." Jason's transparency about his struggles and the lessons he learned provided valuable insights for listeners. He emphasized the importance of core values, vision, and accountability in business success.Jason shared his experience of implementing EOS in businesses and how it has transformed the way companies operate. He highlighted the significance of having a clear vision, daily discipline, and a healthy team culture. Jason's dedication to helping businesses succeed and his commitment to personal growth were evident in his approach to leadership and mentorship. The episode provided valuable lessons on leadership, resilience, and the power of core values in driving business growth and personal development. Jason's journey serves as an inspiration for entrepreneurs and business leaders looking to navigate challenges and achieve success in their endeavors.Ultimate Show notes: [00:01:36] Introduction of Jason Jannati[00:03:41] Jason Gennady's Entrepreneurial Journey[00:07:41] Encounter with Pat Hyben[00:15:03] Lessons Learned from Business Failure[00:23:13] Engagement with Howard Behar[00:26:50] Discussion on "The Greatest Salesman in the World"[00:32:12] Transition to EOS Implementation[00:37:20] Importance of Core Values Turn your unique talent into capital and achieve the life you were destined to live. Join our community! We believe that Capital is more than just Cash. In fact, Human Capital always comes first before the accumulation of Financial Capital. We explore the best, most efficient, high-integrity ways of raising capital (Human & Financial). We want our listeners to use their personal human capital to empower the growth of their financial capital. Together we are stronger. LinkedinFacebookApple Podcast

In today's episode of the Second in Command podcast, Cameron discusses the crucial aspect of delegation and praise within a successful organization. He advocates for leaders to focus on training and empowering their teams rather than getting bogged down in day-to-day tasks, suggesting that effective leadership involves growing team members by giving them the skills and confidence needed for their roles. Highlighting the importance of recognition, he shares the anecdote of Howard Behar, a former president of Starbucks, who dedicated hours each week to writing personal thank you notes to employees, demonstrating the power of acknowledging individual achievements and the impact of a systematic approach to appreciation.Further exploring the nuances of effective praise, Cameron discusses the importance of specificity in feedback. Drawing parallels between leadership and parenting, he argues that immediate and detailed praise not only acknowledges good work but also reinforces desired behaviors and company values. Cameron's advice extends beyond simple acknowledgments, stressing the significance of linking praise to specific actions and core values to foster a culture of recognition and growth. This approach, as underlined by the comparison to parenting strategies, shows the universal applicability of clear communication, timely feedback, and the cultivation of strong relationships — whether in the context of family or business.Enjoy!In This Episode You'll Learn:The significance of delegating tasks to team members who may not initially have the skills for them. (0:00)The importance of recognizing employees' achievements and the positive impact of making appreciation a regular part of a leader's schedule. (1:00)The value of adopting situational leadership by being present and attentive, constantly looking for opportunities to acknowledge good work, and ensuring feedback is a part of their daily routine. (1:00)The importance of being specific in your praise, employing detailed feedback on what exactly was done well, which reinforces positive behaviors and makes the praise more meaningful. (3:14)Why praising team members for living up to the company's core values in specific situations not only celebrates their success but also reinforces the company culture and values among the team. (3:29)How leadership feedback compares to parenting, emphasizing immediate and specific praise for actions done right and quick, constructive feedback for mistakes. This continuous coaching approach helps in the effective growth of team members. (3:29)Why many strategies effective in parenting, such as clear communication and immediate feedback, are also applicable and beneficial in leadership roles. (4:24)And much more...Resources:Connect with Cameron: Website | LinkedInGet Cameron's latest book “Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable”Get Cameron's online course – Invest In Your LeadersMentioned in this episode:COO Group MidrollCOO Alliance PREROLL

In this episode of the Better Leadership Team Show, I welcome Howard  Behar. His career in business spans over 50 years, all in consumer-oriented businesses covering several industries. He retired from Starbucks Coffee after 21 years, where he led both the domestic business, as President of North America and was the founding President of Starbucks International. During his tenure, he participated in the growth of the company from 28 stores to over 15,000 stores spanning five continents. He served on the Starbucks Board of Directors for 12 years before retiring.Howard  Behar is currently a Trustee for the Sheri and Les  Biller Family Foundation and is on the advisory board of Anthos Capital. He formerly served as a board member for Starbucks, GAP, Shurgard, the University of Washington Foundation, and IDTech, to name a few.  He is committed to the development and education of our future leaders and has been a longtime advocate of the Servant Leadership Model. He has also authored two books on leadership titled It's Not About the Coffee and  The Magic Cup.https://www.howardbehar.com Get Free GiftThe limitless organization short video coursemike-goldman.com/limitlessThanks for listening! Connect with us at mike-goldman.com/blog and on Instagram@mikegoldmancoach and on YouTube @Mikegoldmancoach

Presented by Fellow.app. Streamline your meetings and make them more efficient and meaningful. Get Fellow for you and your team today. Head to https://fellow.app/coo/ to get started and start having better meetings. (00:12) Advice for CEOs and COOs This chapter welcomes Cameron Harold, the founder of COO Alliance and author of "The Second In Command," as we celebrate the release of his new book and examine its content, which serves as a guide for both CEOs and COOs. We explore Cameron's transition from COO to CEO, the mindset shifts that accompanied this change, and his insights into the balance between work and life. Cameron shares his experiences and lessons learned from running a business at a young age, including the importance of delegating, saying no, and focusing on the most critical tasks. The discussion also touches on how the book has already impacted the COO Alliance and the value it provides in understanding the CEO-COO dynamic. (12:37) Promoting From Within vs. Hiring Externally This chapter we explore the importance of creating a culture of continuous improvement within companies, akin to the mindset of elite athletes or performers. I share an anecdote about Patrick Roy to illustrate the resilience and determination that we aim to instill in our teams. We discuss strategies for fostering a safe environment where feedback is welcomed and viewed as a tool for growth, emphasizing that it's the systems, not individuals, that often need adjustment. We also touch on the sentimental value of sports heroes, as I recount a personal encounter with my childhood idol, Ken Dryden. Finally, I address the considerations involved in deciding whether to promote from within or hire externally for leadership roles, factoring in the individual's ability to complement the CEO's skills, their leadership qualities, and the strategic implications of such decisions, especially in companies with specialized knowledge or intellectual property. (17:24) Flexibility in Organizational Structure With AI This chapter examines the importance of flexibility in business operations and leadership. We explore the concept of a "bobbin' weave culture" where being too rigid can be detrimental, and the benefits of flowing like water, taking the path of least resistance towards the company's vivid vision. I discuss the necessity for leaders to align with core values and purposes, akin to a bobsled track, to guide the organization's journey. Additionally, we look at the challenges of introducing flexibility into rigid structures, using the example of Gerber Auto Collision's approach to acquisitions and the philosophy of "selling, not telling" to integrate new teams. The chapter also highlights the power of positive reinforcement and personal praise in leadership, drawing lessons from Howard Behar's practice of handwritten thank you notes at Starbucks, emphasizing the value of gratitude and recognition in driving employee success and satisfaction. (24:55) Exploring AI Tools and Admired COOs This chapter, we explore the significance of AI in the modern workplace, highlighting how our employees and CO Alliance members are encouraged to experiment with AI tools for one to two hours each week. We discuss the vast array of available AI applications, far beyond the widely mentioned ChatGPT, and the benefits of sharing experiences with these tools among teams to build momentum and enhance productivity. Examples include the transformative effects of AI on podcast production, such as using Descript to edit speech or Podium Stage for content creation. Additionally, we touch upon the importance of adaptability, illustrated by historical shifts in technology within NASA, and wrap up with admiration for influential COOs like Cheryl Sandberg and Matt Rawlings, noting how they exemplify effective leadership and innovation. (30:39) Leadership Lessons and Insights This chapter explores the contrasting leadership styles and trajectories of two COOs of 1-800-Got-Junk, with a focus on the impact of Eric Church's internal-facing, process- and people-centered approach as he grew the company from $70 million to $450 million, in stark contrast to my own media-facing, brand-building style during a different company growth phase. We also discuss the critical lesson of listening to team members, exemplified by a near-bankruptcy experience, and share a personal strategy for becoming a better listener by physically sitting on one's hands to encourage attentiveness. Finally, we examine the importance of asking systemic rather than symptomatic questions within leadership, illustrated by an anecdote involving Starbucks and the significance of maintaining operational systems for company-wide consistency. (37:02) Catch Up and Discuss Book Promotion This chapter celebrates the successful collaboration between CEOs and COOs as we unpack the critical dynamics of their partnership. I extend my gratitude to Cameron for sharing his insights and congratulate him on his new book, "Second in Command," a must-read for current and aspiring COOs, as well as CEOs seeking to hire their right-hand executive. We reflect on the nuances of the CEO-COO relationship and the importance of understanding each other's roles to foster a productive working environment. The discussion emphasizes the book's relevance for those looking to enhance their leadership teams and the overall health of their organizations. Thank you, Cameron, for joining me and enriching our listeners with your expertise. Links:Second In Command book - https://www.amazon.com/Second-Command-Unleash-Power-Your/dp/1544537603COO Alliance - https://cooalliance.com/Cameron Herold on LinkedIn - https://www.linkedin.com/in/cameronherold/Unique Ability by Dan Sullivan - https://uniqueability.com/Situational Leadership - https://en.wikipedia.org/wiki/Situational_leadership_theoryFellow.app - https://fellow.app/coo/Episode on Between Two COO's - https://betweentwocoos.com/41Michael Koenig on LinkedIn - https://linkedin.com/in/michael-koenig514/ 

Howard Behar was the North American president of Starbucks for more than two decades. During his tenure, the franchise grew from 28 stores to more than 15,000 across five continents, making the company into a worldwide phenomenon. In today's episode, Howard and Hala will discuss how he became the “ultimate servant leader” and why you should always put people first in business.  Howard Behar is a speaker, advisor, mentor, and bestselling author. For 21 years Behar led Starbucks's domestic business as President of North America, and was the founding President of Starbucks International, opening the first store outside of North America in Japan. He served on the Starbucks Board of Directors for twelve years before retiring. He is also the author of It's Not About the Coffee and The Magic Cup.   In this episode, Hala and Howard will discuss: - How Howard got his foot in the door at Starbucks - Why Howard doesn't like the word customer - Putting people first - Why you should always say yes - Howard's leadership philosophies - Why a leader should wear one hat - How to not get stuck in inaction  - And other topics…           Howard Behar's career in business spans over 50 years, all in consumer-oriented businesses, most recently as a speaker, advisor, mentor, and bestselling author. His wisdom, generosity, and level of integrity have had a profound impact on thousands of people who have been touched by his example, books, and speaking. Behar is known for such memorable lessons as “The Person Who Sweeps the Floor Should Choose the Broom” and “Only the Truth Sounds Like the Truth.” For 21 years Behar led Starbucks's domestic business as President of North America, and was the founding President of Starbucks International, opening the first store outside of North America in Japan. He served on the Starbucks Board of Directors for twelve years before retiring.  Resources Mentioned: Howard's Website: http://howardbehar.com/ Howard's LinkedIn: https://www.linkedin.com/in/howard-behar-24ba274/ Howard's YouTube: https://www.youtube.com/@Hpbehar Howard's Twitter: https://twitter.com/NotAboutCoffee Howard's Book, It's Not About the Coffee: Lessons on Putting People First from a Life at Starbucks: https://www.amazon.com/Its-Not-About-Coffee-Starbucks/dp/1591842727 Howard's book, The Magic Cup: A Business Parable About a Leader, a Team, and the Power of Putting People and Values First: https://www.amazon.com/Magic-Cup-Business-Parable-Putting/dp/1455538973/   LinkedIn Secrets Masterclass, Have Job Security For Life: Use code ‘podcast' for 30% off at yapmedia.io/course.   Sponsored By: Shopify - Sign up for a one-dollar-per-month trial period at youngandprofiting.co/shopify Indeed - Get a $75 job credit at indeed.com/profiting HelloFresh - Go to HelloFresh.com/profitingfree and use code profitingfree for FREE breakfast for life   More About Young and Profiting Download Transcripts - youngandprofiting.com  Get Sponsorship Deals - youngandprofiting.com/sponsorships Leave a Review -  ratethispodcast.com/yap Watch Videos - youtube.com/c/YoungandProfiting   Follow Hala Taha LinkedIn - linkedin.com/in/htaha/ Instagram - instagram.com/yapwithhala/ TikTok - tiktok.com/@yapwithhala Twitter - twitter.com/yapwithhala   Learn more about YAP Media Agency Services - yapmedia.io/

Join us for an extraordinary episode with Chris Cooper, where an unexpected turn leads to a solo exploration of wisdom from his recent interactions with ten diverse and exceptional thinkers. In this special show, Chris dives into the earnings from his favourite recent shows and the community he leads called the Elevation Collective – a gathering of remarkable thought leaders and experts. Join a thought-provoking journey covering a wide array of topics: 'Regenerative Leadership' with Giles Hutchins, and float into the philosophical depths of space with Frank White. Unpack the complexities of leadership psychology with Danielle Hague, and military insights from John Spencer on the Battle for Kyiv. Enhance your decision-making skills with Dr. Alan Barnard, and contrast inspiration with motivation through Lance Secretan's lens. The subtleties of business leadership from Howard Behar, former President of Starbucks, and engage with the wisdom of former three times mayor of Augusta Deke Copenhaver. Also, David Fox-Pitt MBE, who is contributing to humanitarian efforts in Ukraine though his charity Siobhan's Trust. The transformative power of vocal expression, inspired by Arthur Samuel Joseph, the Vocal Awareness Coach to the stars. This episode is a journey of inspiration, designed to catalyse change and accelerate your life and thinking. Ideal for business leaders, aspiring entrepreneurs, or anyone eager to expand their worldview. Tune in to transcend the ordinary, merging leadership, decision-making, vocal mastery, and life lessons into a compelling narrative with Chris Cooper.

Join us for an extraordinary episode with Chris Cooper, where an unexpected turn leads to a solo exploration of wisdom from his recent interactions with ten diverse and exceptional thinkers. In this special show, Chris dives into the earnings from his favourite recent shows and the community he leads called the Elevation Collective – a gathering of remarkable thought leaders and experts. Join a thought-provoking journey covering a wide array of topics: 'Regenerative Leadership' with Giles Hutchins, and float into the philosophical depths of space with Frank White. Unpack the complexities of leadership psychology with Danielle Hague, and military insights from John Spencer on the Battle for Kyiv. Enhance your decision-making skills with Dr. Alan Barnard, and contrast inspiration with motivation through Lance Secretan's lens. The subtleties of business leadership from Howard Behar, former President of Starbucks, and engage with the wisdom of former three times mayor of Augusta Deke Copenhaver. Also, David Fox-Pitt MBE, who is contributing to humanitarian efforts in Ukraine though his charity Siobhan's Trust. The transformative power of vocal expression, inspired by Arthur Samuel Joseph, the Vocal Awareness Coach to the stars. This episode is a journey of inspiration, designed to catalyse change and accelerate your life and thinking. Ideal for business leaders, aspiring entrepreneurs, or anyone eager to expand their worldview. Tune in to transcend the ordinary, merging leadership, decision-making, vocal mastery, and life lessons into a compelling narrative with Chris Cooper.

Howard Behar came to Starbucks when it was just 28 stores, and retired 21 years later as President of Starbucks North America and founding President of Starbucks International. Not only did the company grow a lot during that time, he had to grow in order to keep up with it. And he had to grow even more after retiring.     --- Howard's book It's Not About the Coffee: https://amzn.to/45O26YC Howard's book The Magi c Cup: https://amzn.to/493Jyqj   --- Sign up to have Scott email you a weekly shot of energy, with 1 Cool Quote, 1 Deep Thought, and 1 Useful Tool. This is original content, not a repost of the podcast. You can find the sign-up section at the bottom of my website www.ScottWozniak.com  Learn how Scott and his team of consultants can help you build a legendary brand at www.SwozConsulting.com  Connect with Scott on social media:  linkedin.com/in/scottwozniak/ https://www.facebook.com/scottewozniak ------ Bonus: check out his other podcast (Alpha Pack): https://kite.link/alpha-pack-podcast If you like this podcast you will probably like that one, too. Who knows, you might even like it better! :)    

Join us for an inspiring conversation on servant leadership and life with Howard Behar, a visionary leader whose illustrious career with Starbucks as President of North America and founding President of Starbucks International, saw the company grow from 28 stores to over 15,000 across five continents. With over 50 years in consumer-centric businesses, Mr. Behar's expertise is unparalleled. Beyond Starbucks, he's played pivotal roles at organizations like GAP, Shurgard, and the University of Washington Foundation. An ardent advocate for the Servant Leadership Model, Mr. Behar's commitment to nurturing future leaders is evident in his two seminal books, ‘It's Not About the Coffee' and ‘The Magic Cup'. Join us to explore his journey, wisdom, and unwavering belief in leadership that serves.

Join us for an inspiring conversation on servant leadership and life with Howard Behar, a visionary leader whose illustrious career with Starbucks as President of North America and founding President of Starbucks International, saw the company grow from 28 stores to over 15,000 across five continents. With over 50 years in consumer-centric businesses, Mr. Behar's expertise is unparalleled. Beyond Starbucks, he's played pivotal roles at organizations like GAP, Shurgard, and the University of Washington Foundation. An ardent advocate for the Servant Leadership Model, Mr. Behar's commitment to nurturing future leaders is evident in his two seminal books, ‘It's Not About the Coffee' and ‘The Magic Cup'. Join us to explore his journey, wisdom, and unwavering belief in leadership that serves.

Join us for an inspiring conversation on servant leadership and life with Howard Behar, a visionary leader whose illustrious career with Starbucks as President of North America and founding President of Starbucks International, saw the company grow from 28 stores to over 15,000 across five continents. With over 50 years in consumer-centric businesses, Mr. Behar's expertise is unparalleled. Beyond Starbucks, he's played pivotal roles at organizations like GAP, Shurgard, and the University of Washington Foundation. An ardent advocate for the Servant Leadership Model, Mr. Behar's commitment to nurturing future leaders is evident in his two seminal books, ‘It's Not About the Coffee' and ‘The Magic Cup'. Join us to explore his journey, wisdom, and unwavering belief in leadership that serves.

In this episode, I sit down with Howard Behar, the former president of Starbucks, to discuss the meteoric rise of the coffee giant and the philosophy that drove its success. Howard shares his insights about the importance of putting people before the product and how this mindset transformed Starbucks into an $80B business.  The conversation delves deep into Howard's early influences, including his time working in his parent's grocery store in Seattle and the lessons he learned about leadership, empathy, and the value of human connection. Discover more about Howard's journey and his perspective on servant leadership: http://howardbehar.com/ In this episode, you will learn, - The pivotal shift in Starbucks' philosophy: "We're not in the coffee business serving people; we're in the people business serving coffee." - Howard's early experiences shaped his leadership style and the importance of empathy in business. - The challenges and triumphs of integrating a people-centric approach in a product-driven industry. - Insights into the dynamics between Howard and Starbucks CEO, Howard Schultz, and their shared vision for the company. - The significance of staying true to one's values and commitments, even in the face of adversity.

Monthly Co-Host:Howard Behar Former President of Starbucks Theme:Growing the soul of your business the Starbucks way! Tune in for Jon and Howard Behar to answer any question you have to grow your business big. Very big!

Howard Behar joined Starbucks as President of North America in the very early days of the company. He learned quickly that as a leader, CEO Howard Schultz truly cared for the company's people, from its employees to its customers.  In this Tugboat Institute® talk, Howard shares the stories of two men named Jim, a customer and an employee. The stories illustrate what “caring like you mean it” looks like, and how far Howard Schultz was willing to go for his people.  Listen and be inspired to care like you mean it.

Original Air Date January 18, 2022     On today's episode, Howard Behar, former Starbucks president of North America and founding president of Starbucks international, talks about his servant leadership approach while he participated in the growth of the company from 28 to over 15,000 stores spanning 5 continents. He shares his “Howard in 50 words or less” that has been a guide for him over the years. This episode is packed with so much wisdom that you can use to make changes in your business and personal life. Howard believes that servant leadership can change the world and wants to inspire others to lead in this way.Mr. Howard Behar's career in business spans over 50 years, all in consumer oriented businesses covering several industries. He retired from Starbucks Coffee after 21 years where he led both the domestic business, as President of North America, and was the founding President of Starbucks International. He served on the Starbucks Board of Directors for 12 years before retiring. Mr. Behar is currently a Trustee for the Sheri and Les  Biller Family Foundation and is on the advisory board of Anthos Capital. He formerly served as a board member for:  Starbucks, GAP, Shurgard, University of Washington Foundation and IDTech to name a few.  Mr. Behar is committed to the development and education of our future leaders and has been a longtime advocate of the Servant Leadership Model. He has also authored two books on leadership titled It's Not About the Coffee and The Magic Cup.Howard's WebsiteHoward's email- hb@howardbehar.comHoward's phone number- 206-972-7776

Today's episode if from a conversation I back in 2018 with the former President of Starbucks Howard Behar. We discuss the secrets to building a “people-focused business”, and the strategies he used to scale Starbucks from having 28 stores to over 15,000 in 56 countries and the global force it is today. Howard discusses the principles of servant leadership that are essential for every leader, as well as the importance of having a plan for your life. Learn more about your ad choices. Visit podcastchoices.com/adchoices

It's Not About the Coffee by Howard Behar. If you are looking to grow your culture and people, this is a MUST read!   Connect with Jon Dwoskin: Twitter: @jdwoskin  Facebook: https://www.facebook.com/jonathan.dwoskin  Instagram: https://www.instagram.com/thejondwoskinexperience/  Website: https://jondwoskin.com/  LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com  Get Jon's Book: The Think Big Movement: Grow your business big. Very Big!

Howard Behar, Founding International President and former Board member of Starbucks says the Starbucks “secret sauce” of success is people first at every level of the organization. Howard adds, “You grow the people, they grow the organization, and the organization grows the business.” Howard's leadership took Starbucks from 28 stores to more than 15,000 on … The post Secret Sauce Success: Howard Behar, Founding International President of Starbucks (Episode # 428) first appeared on TRANSLEADERSHIP, INC®.

In this insightful episode, we dive deep into the life of Howard Behar, the former president of Starbucks Coffee. As one of the founding leaders, he participated in expanding Starbucks from just 28 stores after joining in 1989 to over 15,000 stores in 5 continents after his 21 years of service ended. Since retiring, he has written 2 books It's Not About The Coffee: Leadership Principles from a Life at Starbucks and The Magic Cup: A Business Parable About a Leader, a Team, and the Power of Putting People and Values First. Howard is an experienced business leader, author and speaker who actively shares his wisdom with developing future leaders through his many speaking opportunities but also as a board member with many profit and non-profit companies. In this podcast, we explore Howard's journey to leadership, challenges faced and personal philosophies that have shaped his career and life. Howard shares some powerful stories from early in his career, including a life-altering conversation with a leader of a company which led him to a path of self-discovery and the defining of his core values. As part of Howard's journey, he also openly shares the challenges of battling depression and anxiety which were very present as he transitioned into retirement and searched for more purpose. This episode offers a profound look at how personal values and authenticity can drive a successful leader and Howard's unique approach to leadership, his deep-rooted belief in prioritizing people over profits, and his commitment to authenticity. Don't miss this inspiring conversation which is filled with unique insights and life lessons for us all. You can learn more about Howard, his books and his speaking engagement on his website, http://www.howardbehar.com/. You can listen this podcast here or watch it on YouTube.

In this episode, David Meltzer sits down with Howard Behar, the founding president of Starbucks Coffee Company International and the man responsible for transforming Starbucks from a small regional business to a global powerhouse. For 21 years Behar led Starbuck's domestic business as President of North America, and he became the founding President of Starbucks International opening the very first store outside of North America in Japan. During his tenure, he participated in the growth of the company from only 28 stores to over 15,000 stores spanning five continents. Dive into this conversation to uncover Behar's leadership principles that turned Starbucks into an international sensation. Listen to his personal anecdotes and understand his perspective on humility, trust, love, and forgiveness in the corporate world. Learn about the importance of servant leadership and how putting people first helped him scale the business. Finally, hear his sage advice for living life with intention and planning for success. Tune in and get ready to be inspired by the man who wrote "It's Not About The Coffee: Leadership Principles from a Life at Starbucks" and has been a beacon of servant leadership in the corporate world Learn more about your ad choices. Visit podcastchoices.com/adchoices

Howard Behar, former president at Starbucks and a key figure in establishing their culture, talks about his views on leadership, his time at the coffee giant, Uber, Lyft, Amazon, Whole Foods and a whole lot else.

How are mental health challenges impacting leaders, teams and organizations? Jason Barger is joined by leaders from Nationwide Children's Hospital's On Our Sleeves as well as former President of Starbucks, Howard Behar. Please rate and review the podcast to help amplify these messages to others! For full show notes visit  https://jasonvbarger.com/leadership-skills/s7e17-mental-health-pt2/ Connect with us on social @jasonbarger Linkedin https://www.linkedin.com/in/jasonbarger/ Youtube https://www.youtube.com/user/OneLovePublishers

How does culture impact your business as a contractor? Howard Behar, former President of Starbucks International speaks to the audience at RYNOx 2023 about Frappucinos, the massive growth of Starbucks, and how culture was the primary driver of the company to reach a value of over 15 BILLION across the world.

In this episode, Howard Behar talks about how he helped build the Starbucks Empire with Howard Shultz and Orin Smith. Throughout this talk, he alludes to servant leadership as the key to success in this business venture.Recognizing relationships and people as the ultimate factor in creating a successful business, I learned so much about the human factor of life. Howard wrote 2500 letters every month to employees for birthdays and company anniversaries as a way to foster recognition and community in the company.In addition, he coined the phrase, “the person that sweeps the floor should choose the broom.” Sometimes it's difficult for CEOs to let go of the control of their company, but Howard emphasized giving the people power so they can feel they have a say in the company.This talk was such a humbling conversation as someone who is entering the professional world. Understanding that someone who helped expand from 28 to over 15,000 in 5 continents key to success was relationships was a very important lesson that I and others can benefit from.If you want to hear more about the Starbucks history and their steps to make it to the company it is today, tune in for more!Howards Contact Info:hb@howardbehar.com206-972-7776

My guest today is Jim Allling I was connected to Jim through a mutual friend and former guest, Howard Behar. Jim's journey to leadership has put him in a myriad of executive roles from a Vice President at Nestle, the President of Starbucks, Chief Operating Officer at T-Mobile and most recently the CEO of Toms shoes! Today, Jim comes on the show to discuss some of the lessons he has learned in a live well lived. This show is dedicated to Jim's journey, this conversation is what we make it. This is Counsel Culture. More at www.ericbrooker.com       

Lessons in Leadership with Howard Behar: The Importance of Serving OthersOverview:In this episode, Nick Glimsdahl sits down with Howard Behar, former President of Starbucks, to discuss his journey in leadership and the importance of serving others. Howard shares his experience working in Starbucks' plants and stores without pay and how that led to his decision to join the company full-time. He also talks about the culture at Starbucks and the dynamic between him, Howard Schultz, and Orin Smith in building the company's success.Key takeaways:Not everything we do in life needs to be about getting paid or recognized; sometimes we just do things to help other people.Culture plays a crucial role in any organization, and it's important to align with a culture that resonates with your values and goals.A strong team dynamic is essential for success, and each member brings their own unique strengths to the table.Links:Learn more about Howard Behar's work at https://www.howardbehar.com/Follow Howard on Twitter at https://twitter.com/howardbeharCheck out more episodes of the "Lessons in Leadership" podcast at https://www.lessonsinleadership.com/podcastSEO tags:Howard Beharleadershipserving otherscultureteam dynamicStarbucksHoward SchultzOrin SmithABOUT NICK GLIMSDAHLSubscribe to my bi-monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedInLISTENER SUPPORTPurchase Nick's books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A CoffeeBOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

It's Not About the Coffee by Howard Behar. If you are looking to grow your culture and people, this is a MUST read!   Connect with Jon Dwoskin: Twitter: @jdwoskin  Facebook: https://www.facebook.com/jonathan.dwoskin  Instagram: https://www.instagram.com/thejondwoskinexperience/  Website: https://jondwoskin.com/  LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com  Get Jon's Book: The Think Big Movement: Grow your business big. Very Big!

For 21 years, Howard Behar led Starbuck's domestic business as President of North America and was the founding President of Starbucks International, opening the first store outside of North America in Japan. He served on the Starbucks Board of Directors for twelve years before retiring. Howard's career in business spans over 50 years, all in consumer-oriented businesses, and most recently as a speaker, advisor, mentor and bestselling author. The author of the classic It's Not About Coffee, a guide to leading by putting people first, and The Magic Cup, a parable about the power of personal values, he now travels the world speaking to leaders, organizations and students. His wisdom, generosity and level of integrity have had a profound impact on thousands of people who have been touched by his example, books and speaking. Tune in to hear Howard's expertise on leading in hard times, building good culture, working in the people business and constantly being a student. --- Send in a voice message: https://podcasters.spotify.com/pod/show/craig-dowden/message

This episode of #TBNE features the former president of Starbucks Coffee and is the author of "It's Not About The Coffee: Leadership Principles from a Life at Starbucks". His career in business spans decades across consumer-oriented businesses covering a number of industries. He retired from Starbucks Coffee after 21 years where he led both the domestic business, as President of North America, and was the founding President of Starbucks International. During his tenure, he participated in the growth of the company from 28 stores to over 15,000 stores spanning five continents. He served on the Starbucks Board of Directors for 12 years before retiring. Currently, a Trustee for the Sheri and Les Biller Family Foundation and is on the advisory board of Anthos Capital as well as having formerly served on the board for Starbucks, GAP, and the University of Washington Foundation among many others. He is deeply committed to the development and education of our future leaders and has been a longtime advocate of the #ServantLeadership Model Don't forget to subscribe and leave a review.Connect with Howard Behar:https://www.linkedin.com/in/howard-behar-24ba274/It's Not About The Coffee: Leadership Principles from a Life at StarbucksConnect with Rob:www.robnapoli.comwww.linkedin.com/in/robnapIG: @robnapoli.riseupShow Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.comCreative Director: Maxim Sokolov, www.maximsokolov.com Special offer for #BearNation listeners who are interested in trying Brilliantly Warm (https://www.brilliantly.co/), use this 10% off discount code WELCOME10.We have teamed up with Phin, a social impact company, to give back for each episode to the communities that we serve. To learn more or get involved with Phin for your company, visit: https://www.phinforgood.com/

As teachers, we are problem solvers.It's just a natural part of what we do and who we are.But the other day, I heard this concept called “Compassionate Emptiness” from former President of Starbucks, Howard Behar.The idea is that what most people need (and I immediately thought of students) is someone to just listen.To be there to listen to them with compassion - and nothing else. Hence, the emptiness.That instead of listening and trying to figure out a solution while the other is speaking, we're simply there to listen.That's it.I'd be willing to bet that more often than not, this is simply what our students need (and perhaps even what you need as a teacher right now).Someone who listens.So this week, my invitation to you is to share this concept with your students. Remind them that you are there for them if they need someone who will listen.And perhaps even share the concept with your colleagues and admin.I mean, really … imagine a work setting where people simply listened to each other with compassion. And actually, truly listened.Something to think about.If you plan to share this or this landed for you, please hit “reply” and let me know. I love hearing from you every week!Here's to another great week, living intentionally.Caitlin

Howard Behar is a renowned business leader, author, speaker, and mentor who has influenced the lives of numerous men and women at all stages of their careers and at all levels and roles. Shaped by his experiences working in his parents Seattle market, schooled in operations and management in consumer-oriented retail business, and part of... The post Episode 148: Howard Behar appeared first on Kevin + Steph.

People, People, People (ft. Howard Behar, Former President, Starbucks)When defining a life, it's all about how you treat the people you serveOPENING QUOTE:“From the very beginning, I figured out almost from day one that it wasn't about coffee. It was about people, because of the people that I met, and how they talked about the coffee, and how they talked about each other.”- Howard BeharGUEST BIO:Howard Behar is hailed as a hero of conscious capitalism, a passionate advocate for leading with purpose, and a devoted student and teacher of the servant leadership model. Howard served for over 21 years as president of Starbucks North America, then as founding president of Starbucks International. During his tenure, he grew Starbucks from only 28 stores to over 15,000, spanning five continents.Post-retirement, Howard has since been serving as a speaker, advisor, mentor, and bestselling author of multiple books, including "It's Not About the Coffee: A Guide to Leading by Putting People First." Show Links:WebsiteTwitterLinkedInCORE TOPICS + DETAILS:[0:00] - “Caught It, Not Taught It”The power of being led by exampleHoward recalls seeing his parents treat each other and all the people they served with empathy, compassion, and respect. Simply by watching them, he formed his own values about putting people first. In life and business, we should never underestimate the power we have just by living our values and letting others witness.[21:08] - Howard's Best and Worst Decisions at StarbucksGetting real about smart choices and bad mistakesHoward says the best decision he ever made at Starbucks was the decision to join. If he hadn't been prepared for that opportunity when it came, his life would have turned out very differently. His biggest mistakes? “Keeping somebody too long.” He says that the most damaging decisions at companies are almost always people decisions, not product decisions— proving once again that it really is all about people.[28:56] - Howard Defines Servant LeadershipPutting words to the values Howard's lived by“As leaders, our primary job is to help people achieve what they want out of their lives, help them grow as human beings, to grow as professionals. When we do that, then they want to serve us. When we serve our people first, they innately want to serve us. They want to serve the organization because they feel respected, they feel like they've been treated with dignity, they feel like they're valued, they feel like you care about them, they feel like you love them, they feel like you trust them. All the things that go on in a family.”[52:56] - Marriage, Parenting & BusinessThe shared secret to making them all workHoward speaks of Microsoft, and how their new leader has made them a company centered on technology to a company centered on people. Empathy and listening, just as they do in a marriage, have given Microsoft new life. The things that work in business also often work in life.[54:57] - Live a Life of IntentionHoward's parting advice“If you don't know where you're going, any path will get you there.” Howard leaves us with the counsel to spend time figuring out what we want out of this life, writing it down, and setting goals for yourself to achieve it. That doesn't just apply to work. What do you want out of your family? What do you want out of your marriage? What do you want out of your values? Live with intention, knowing that you can erase and rewrite any time as those values change.RESOURCES:[1:18] It's Not About the Coffee, by Howard Behar[4:24] Ed Mylett's Website[43:04] Jim Collins' BHAG Concept[45:00] The 7 Habits of Highly Effective People, by Stephen CoveyFollow Howard:WebsiteTwitterLinkedInFollow Paul:Keynote Speaking WebsitePlaymakers PodcastThe Power of Playing OffenseLinkedInFacebookTwitterInstagramYoutubeSHOW PARTNER:The WHY InstituteAre you ready to find your ‘why'? Our partners at the WHY Institute have created the single most high-impact assessment for finding your personal why in life and work. In just five minutes, discover more about who you are, how you think, and why you do what you do than any other personal assessment available.  The best part? It's completely free for Playmakers listeners. Are you ready to find our WHY in just five minutes? Take your assessment now.FREE ASSESSMENTABOUT THE HOST:Paul Epstein may not be a hard charging running back on the actual football field, but his list of high-profile wins in the world of sports will have you thinking that he could be.Paul has spent nearly 15 years as a pro sports executive for multiple NFL and NBA teams, a global sports agency, and the NFL league office. He's transformed numerous NBA teams from the absolute bottom in league revenue to top-two in financial performance. He's broken every premium revenue metric in Super Bowl history as the NFL's sales leader. He opened a billion-dollar stadium, helped save the New Orleans NBA franchise, and founded the San Francisco 49ers Talent Academy.He's since installed his leadership and high-performance playbook with Fortune 500 leaders, Founders and CEOs, MBAs, and professional athletes.Now, as a global keynote speaker, #1 bestselling author, personal transformation expert, turned senior leader and advisor to PurposePoint and the Why Institute, and host of the Playmakers: On Purpose podcast, Paul explores how living and working with a focus on leadership, culture, and purpose can transform organizations and individuals anywhere to unleash their full potential.Learn more about Paul at PaulEpsteinSpeaks.comABOUT PLAYMAKERS: ON PURPOSE:The Playmakers: On Purpose podcast is an all-access pass to a purpose-centered tribe of leaders in business, sports, and life who are on a mission of meaning and impact. The show takes purpose from an out of reach North Star to a practical and tactical exploration of how we can step into each day, ON PURPOSE, where life no longer happens “to us”, it begins to happen “for us”. From the Why Coach of the San Francisco 49ers to your coach, take a seat at the table with sports industry executive, #1 bestselling author, personal transformation expert, turned senior leader and advisor to PurposePoint and the Why Institute, Paul Epstein, in this inspiring, yet immediately actionable podcast. From formative stories pre-purpose to personal and professional transformation's post-purpose, each show will share a high-energy, prescriptive blueprint to ignite impact and drive inner success, fulfillment, and purpose no matter your starting point. It's time to meet Paul at the 50 and get ready to live and lead ON PURPOSE.Learn more at: PlaymakersPod.comABOUT DETROIT PODCAST STUDIOS:In Detroit, history was made when Barry Gordy opened Motown Records back in 1960. More than just discovering great talent, Gordy built a systematic approach to launching superstars. His rigorous processes, technology, and development methods were the secret sauce behind legendary acts such as The Supremes, Stevie Wonder, Marvin Gaye, Diana Ross and Michael Jackson.As a nod to the past, Detroit Podcast Studios leverages modern versions of Motown's processes to launch today's most compelling podcasts. What Motown was to musical artists, Detroit Podcast Studios is to podcast artists today. With over 75 combined years of experience in content development, audio production, music scoring, storytelling, and digital marketing, Detroit Podcast Studios provides full-service development, training, and production capabilities to take podcasts from messy ideas to finely tuned hits. Here's to making (podcast) history together.Learn more at: DetroitPodcastStudios.comCREDITS:Paul Epstein: Host | paul@paulepsteinspeaks.comConnor Trombley: Executive Producer | connor@detroitpodcaststudios.com

Today's guest is former Starbucks President, Howard Behar. Hailed as “a hero of conscious capitalism,” “a passionate advocate for leading with purpose,” and a devoted student and teacher of the Servant Leadership Model, Howard Behar's motivational message inspires everyone to be a servant leader and to lead with their values first. Howard Behar's career in business spans over 50 years, all in consumer oriented businesses, and most recently as a speaker, advisor, mentor, and bestselling author. His wisdom, generosity, and level of integrity have had a profound impact on thousands of people who have been touched by his example, books, and speaking. Behar is known for such memorable lessons as “The Person Who Sweeps the Floor Should Choose the Broom” and “Only the Truth Sounds Like the Truth.” For 21 years Behar led Starbuck's domestic business as President of North America, and was the founding President of Starbucks International, opening the first store outside of North America in Japan. He served on the Starbucks Board of Directors for twelve years before retiring. ‍ The author of the classic It's Not About the Coffee, a guide to leading by putting people first, and The Magic Cup, a parable about the power of personal values, he now travels the world speaking to leaders, organizations, and students. This show is dedicated to Howard's journey, this conversation is what we make it. This is Counsel Culture. Learn more at www.ericbrooker.com | www.howardbehar.com 

As it's President, Howard Behar grew Starbucks from 28 stores to 15,000 through the principles of servant-leadership. His purpose-driven impact in business has spanned for decades across the globe. In this conversation he shares personal stories of his life's journey and the strategies that not just helped build one of the biggest companies in the world, but have allowed him to continue serving his purpose today.