Podcasts about The One Minute Manager

“You've got to get yourself in a position to exit, and then give yourself the time to exit properly. The biggest advice I give sellers is to not be in a rush to sell.”   This is a special episode only available to our podcast subscribers, which we call The Mini Chief. These are short, sharp highlights from our fabulous guests, where you get a 5 to 10 minute snapshot from their full episode. This Mini Chief episode features Dean Salakas, Former CEO of The Party People. His full episode is titled Being sale-ready, Forecasting like a CFO, and Selling confidently on your terms. You can find the full audio and show notes here:

Let's get one thing clear: leadership isn't about having it all figured out. It's not about barking orders, micromanaging every move, or waiting until you feel “ready.” It's about showing up. Holding the vision. And being the embodiment of the standards you expect in your business.In this power-packed episode, Dr. Andy and Dr. Jacinta get raw and real about what it actually means to lead a team inside your wellness business - especially when you're the one who's grown it from scratch, heart-first. Whether you're hiring your first team member or navigating the growing pains of managing a full crew, this conversation is your permission slip to step into CEO energy now, not someday.This one is for the women who didn't start their biz dreaming of leading a team - but find themselves here, knowing it's the only way to scale without burnout.Inside this episode: ✨ The messy middle of falling into leadership (yep, most of us didn't plan it this way) ✨ Why leading your clients is the first training ground for leading your team ✨ The real reason people-pleasing and overgiving is slowing down your business ✨ How to set strong expectations without losing your heart ✨ What to do when your team isn't meeting the standard - and it might be on you ✨ The “One Minute Manager” method we swear by for healthy, clear team dynamics ✨ Why micromanagement is not leadership - but neither is ghosting your team when things go south ✨ A loving reminder to rip off the bandaid and have the convo you've been avoiding

What if better leadership could start with just one minute?In this solo episode of The Landscaper's Guide, Jack Jostes unpacks his top takeaways from Ken Blanchard's The New One Minute Manager. It's a tiny book with immense value, especially for landscaping company owners who are training managers, growing their team, and trying to get better results without micromanaging.Jack shares how he's using this framework at Ramblin Jackson to train middle managers, increase clarity, and scale more smoothly.Here's what you'll learn:⏱️ The “one-minute goals” approach to getting aligned on weekly expectations

Vernon Oakes hosts the leading weekly national radio program for the U.S. cooperative community and is a general partner in Everything Co-op Communications, LLC, a media company focused on cooperative business models.    Vernon shares his journey, starting with his upbringing in Bluefield, West Virginia, and his experience attending Bluefield State College.    He delved into real estate, property management, and eventually, co-op housing, specifically limited equity co-ops.   Vernon explains that co-ops are businesses owned and controlled by their members. A well-known example is worker co-ops, where employees have a say in business operations and profits.   Vernon emphasizes that co-ops allow workers to petition for better pay and benefits from the government.   He highlights the importance of involving underrepresented groups, like Black women, in decision-making and leadership roles, as they often don't receive the recognition they deserve in capitalist systems.   Vernon discusses the importance of communication and feedback, citing principles from The One Minute Manager.   LinkedIn: Vernon Oakes   Check out our CEO Hack Buzz Newsletter–our premium newsletter with hacks and nuggets to level up your organization. Sign up HERE.  I AM CEO Handbook Volume 3 is HERE and it's FREE. Get your copy here: http://cbnation.co/iamceo3. Get the 100+ things that you can learn from 1600 business podcasts we recorded. Hear Gresh's story, learn the 16 business pillars from the podcast, find out about CBNation Architects and why you might be one and so much more. Did we mention it was FREE? Download it today!

Mentors. Chances are slim you have someone who really fills the role. These days people will tend to cite their favorite authors and philosophers and influences as their mentors. And to that degree, I'd say that almost everyone in my life “mentors” me, as I learn from everyone. But I really define a mentor as someone who literally knows you and is invested in helping guide you. We used to have this in families where we lived in a village and closely amongst family and friends. We had grandparents, aunts and uncles and even neighbors who were truly involved in our lives. Today, we are isolated. A few years ago I sat down with Ken Blanchard, famous business and personal leader. Ken authored The One Minute Manager which is a business classic and has sold more than 15 million copies. But this conversation wasn't about management. It was about mentoring. Ken became the mentor for Claire Diaz-Ortiz, who is an author, speaker and innovation advisor who was an early employee at Twitter. She was named one of the 100 Most Creative People in Business by Fast Company and called “The Woman Who Got the Pope on Twitter.” Clair  is an award-winning author of eight books that have been published in more than a dozen countries. But the story here is Ken became a mentor to Claire, and together they co-authored a book titled, One Minute Mentoring: How to Find and Work With a Mentor - and Why You'll Benefit from Being One. Ken asked Claire to do this book with him because he not only personally mentors her, but she in turn mentors him in regards to the younger generation. It makes an incredibly valuable perspective on the need, value and opportunity of mentoring. I bring this back because at the age of 53, I found a true mentor in my life, and it has been transformational.  My core devotion is to finding deep fulfillment in life, and helping others find find it as well. When I'm not on this microphone I'm working with people as a life coach and often applying what fulfills them into their work and business. Connect with me at kevinmiller.co or email me at kmiller@kevinmiller.co. Sign up for your $1/month trial period at shopify.com/kevin Go to shipstation.com and use code KEVIN to start your free trial. Use my promo code WHATDRIVESYOU for 10% off on any CleanMyMac's subscription plans Join millions of Americans reaching their financial goals—starting at just $3/month! Get $25 towards your first stock purchase at get.stash.com/DRIVE. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this first part of a two-part series, Mike and Kristen dive into Unreasonable Hospitality by Will Guidara. While it might not seem like a traditional leadership book at first glance, it's packed with lessons for anyone serving customers or managing teams. Mike brings a unique perspective to this discussion, having spent 17 years in the restaurant industry before transitioning to senior living. He shares personal insights about the intense world of restaurants, where excellence isn't just encouraged—it's demanded every single day. The conversation weaves through Guidara's journey from young food runner to co-owner of one of the world's most celebrated restaurants, revealing how exceptional service can transform not just businesses, but the lives of everyone they touch.Highlights:Service vs. hospitality: service is the technical side while hospitality is about making people feel cared for"Enlightened Hospitality" prioritizes employees over guests and investors"Grace notes" are small unexpected gestures that elevate the hospitality experienceLanguage creates culture through phrases like "constant gentle pressure" and "be the swan"The "Rule of 95/5": manage 95% of budget responsibly to allow 5% for "foolish spending" that enhances experiencesWill's 30-minute daily meetings transformed restaurant culture by creating consistency and celebrating winsLeaders should give more praise than criticism and address issues immediatelyDifferent approaches are needed for employees who are trying versus those who aren'tHospitality applies beyond restaurants—three-quarters of GDP comes from service industriesLinks & Resources Mentioned:Unreasonable Hospitality by Will GuidaraKitchen Confidential by Anthony BourdainJiro Dreams of Sushi (film)The One Minute Manager by Ken Blanchard and Spencer Johnson The Bear (TV show)Get your FREE 5 Day Leadership Reset Challenge guide here: https://llpod.link/challengePodcast Website: www.loveandleadershippod.comInstagram: @loveleaderpodFollow us on LinkedIn!Kristen: https://www.linkedin.com/in/kristenbsharkey/ Mike: https://www.linkedin.com/in/michael-s-364970111/Learn more about Kristen's leadership coaching and facilitation services: http://www.emboldify.com

This week on the Build a Vibrant Culture Podcast, Nicole interviews Jonathan Zur. Jonathan is President & CEO of the Virginia Center for Inclusive Communities (VCIC), an organization that works with schools, business, and communities to achieve success through inclusion. An experienced facilitator and consultant on issues of diversity, equity, and inclusion, Jonathan was appointed by the Governor of Virginia to the Commonwealth Commission on Diversity, Equity and Inclusion, formed in the aftermath of the tragedy in Charlottesville in August 2017. In 2016, he was a speaker at the inaugural White House Summit on Diversity and Inclusion in Government. Jonathan is a graduate of the University of Richmond, and he received a Certificate in Nonprofit Executive Leadership from the Center on Philanthropy at Indiana University.In this episode, Jonathan talks about: [00:10:19] How diversity is the presence of difference, and how that's not enough[00:16:09] What equity is, and what it isn't[00:27:52] Three P's to drive diversity, equity and inclusion: Pathways, Programs, PoliciesI am grateful to Jonathan for sharing his wealth of knowledge and passion for inclusion in business. His insights on DEI are sure to inspire HR professionals and leaders of kinds to BUILD A Vibrant Culture.Want to know more about Jonathan?Jonathan's website: https://inclusiveva.org/LinkedIn (Jonathan): https://www.linkedin.com/in/jonathanzur/LinkedIn (VCIC): www.linkedin.com/company/virginia-center-for-inclusive-communities/Facebook: https://www.facebook.com/inclusiveVAInstagram: https://www.instagram.com/inclusive_va/Other books mentioned on this episode:One Minute Manager by Ken Blanchard: https://a.co/d/8LW51aiPositive Intelligence by Shirzad Chamine: https://a.co/d/iGSsIWcOther videos mentioned on this episode:The Abilene Paradox: https://youtu.be/CRubzHg-Ju8?si=DmcKQQx1jid4sMOOThe Quest for a Rainbow Bagel with Zach Anner: https://youtu.be/LhpUJRGrZgc?si=xp142FW-rtCeKDjhDon't forget to like, comment, and subscribe to the Build a Vibrant Culture podcast for more insights on creating thriving workplaces!

Bryan Harris first became known for Videofruit, his industry leading blog and online course business. But these days, he has shifted focus to his new business Growth Tools and scaling 1:1 coaching. A master at organization, leadership, and customer generation, Bryan shared tons of gold nuggets during this episode of Ahrefs Podcast, including: 00:00 Introduction
 01:02 Shifting from courses to coaching
 06:30 Ascension ladder vs descension ladder
 15:31 A cautionary tale about sharing revenue
 17:45 Free tools as a growth strategy
 19:41 How to scale non-commodities
 23:45 Finding the right CEO-marketing director fit
 31:07 How Growth Tools structures its marketing department
 37:40 BOPA (Borrowing other people's audiences)
 42:22 Causes of stress and complexity in marketing
 45:28 Guilt by association
 48:30 Choosing what to promote
 58:34 The key to generating customers
 1:07:15 The right way to “Figure it out”
 1:11:34 Bryan's ChatGPT history
 1:14:36 Outro We hope you enjoy our first in-person episode of Ahrefs Podcast! As always, be sure to like and subscribe (and tell a friend). Where to find Bryan: X: @Harris_Bryan Website: growthtools.com/ahrefs Where to find Tim: LinkedIn: https://www.linkedin.com/in/timsoulo/ X: @timsoulo Website: https://www.timsoulo.com/ _______________________________________________ Referenced in the episode: Ryan Deiss: https://www.ryandeiss.com/ Russell Brunson (Dotcom Secrets): https://dotcomsecrets.com/getdcsfree-1
 Nathan Berry: https://nathanbarry.com/ Brennan Dunn: https://doubleyourfreelancing.com/
 John Lee Dumas: https://www.eofire.com/
 Pat Flynn: https://patflynn.com/
 Glenn Hill (Connection Codes): https://www.connectioncodes.co/
 Jim Collins (Good to Great): https://www.jimcollins.com/index.html 
 One Minute Manager: https://www.amazon.com/The-New-One-Minute-Manager/dp/8195246893/ Seth Godin (Purple Cow): https://www.amazon.com/Purple-Cow-Transform-Business-Remarkable/dp/014101640X
 Noah Kagan: https://noahkagan.com/
 Rich Dad Poor Dad (Robert Kiyosaki): https://www.richdad.com/
 Supermensch: https://www.amazon.com/They-Call-Supermensch-Backstage-RocknRoll/dp/0062355953
 Figure it out: https://www.youtube.com/watch?v=CPa3E8yis0I


In today's episode, Dr. Addison Killeen shares insights on how leaders often wish their teams could read their minds, but clear communication is key. Drawing from The One Minute Manager, he explains the importance of praising in public, criticizing in private, and focusing on behavior, not the person. Tune in to learn how to give feedback with the right balance of emotion and clarity, crucial for effective leadership in dentistry. For more information about Dr. Addison Killeen, visit: www.addisonkilleen.com or interact with him on a daily basis at www.DentalSuccessNetwork.com

As Unstoppable Mindset regular listeners know I have been a keynote public speaker for 22 and a half years. I love it when I get to have a conversation with coaches and experts whose specialty is to help all of us communicate and converse better. Tina Bakehouse, our guest this time, takes communication coaching to a whole new level. As she says, her process is a holistic one.   Even as a child in rural Iowa Tina liked to perform and tell stories. As she grew she sharpened her skills. She has received two bachelors degrees and a Master's degree as well. All are in one way or another concerned with communications and performing.   Tina brings her knowledge of the theater and on-stage performing to her work helping leaders and others to learn how better to connect with their colleagues and others around them. We talk a great deal about good and effective communications. Lots of good advice and many good suggestions and ideas will be found in our episode this time. Tina offers concepts that can help anyone wishing to communicate and connect better with those around them.   About the Guest:   Protecting audiences from boring speakers and speeches, Tina Bakehouse has started her own company, Tina B LLC, to provide holistic communication consulting and coaching to help heart-centered leaders and organizations internationally and nationally to communicate more effectively. Tina is a published author of the book Discovering Our Magnetic Speaker Within.  With more than 20 years of teaching communication and theatre (10 years as an instructor at Creighton University), a former Walt Disney Cast Member, Leadership Iowa participant, and TEDx speaker and coach, Tina is passionate about educating others to become more self-aware and enhance their authentic speaker style through transformational workshops in improvisation, storytelling, temperament, and communication.  After earning two BAs from the University of Northern Iowa, one in communication studies and psychology, and the second in theatre and English teaching, she completed a master's degree in communication studies from the University of Nebraska-Omaha along with certificates in Advanced Professional Writing, Keirsey's Temperament theory, Holistic Coaching, and four levels of improvisation training.  Her past positions have included Malvern Bank's Chief Creative Officer, assisting with community development and coordinating financial literacy and educational opportunities for Mills County and Golden Hills RC & D as Outreach & Communication Coordinator, promoting the arts and local foods in southwest Iowa. Tina has performed and coordinated multiple storytelling shows in southwest Iowa, including two teen shows.  She continues to use her creativity, leadership, and passion for the arts to help people communicate effectively and solve problems. Tina lives at Maple Edge Farm, a 150-year old family farm in southwest Iowa, with her husband Jon and son Anderson and her beloved dog Shyla.    Protecting audiences from boring speakers and speeches, Tina B. has more than 20 years of teaching communication and theatre (10 years at Creighton University), a former Disney Cast Member, Leadership Iowa participant, and TEDx speaker and coach, Tina is passionate about others becoming more self-aware and enhancing their speaker style through transformational workshops in improvisation, storytelling, temperament, and communication including clients Practical Farmers of Iowa, First National Bank, FEDx, Children's Hospital, and many more. She's earned 2 BAs from the UNI in communication studies and psychology and theatre and English teaching and a master's degree in communication studies from the UNOmaha. Certificates include: Advanced Professional Writing, Keirsey's Temperament theory, Holistic Coaching, 4 Levels of Improvisation. Tina has published a book with Manuscripts Publishing: Discovering Our Magnetic Speaker Within with Manuscripts Publishing. Her past positions have included Malvern Bank's Chief Creative Officer, Golden Hills RC&D, and Omaha Steaks.   Ways to connect with Tina:   Website: https://www.tinabakehouse.com/ LinkedIn: https://www.linkedin.com/in/tinabakehouse/ Facebook: https://www.facebook.com/TinaB.LLC Youtube channel: https://www.facebook.com/TinaB.LLC     About the Host:   Michael Hingson is a New York Times best-selling author, international lecturer, and Chief Vision Officer for accessiBe. Michael, blind since birth, survived the 9/11 attacks with the help of his guide dog Roselle. This story is the subject of his best-selling book, Thunder Dog.   Michael gives over 100 presentations around the world each year speaking to influential groups such as Exxon Mobile, AT&T, Federal Express, Scripps College, Rutgers University, Children's Hospital, and the American Red Cross just to name a few. He is Ambassador for the National Braille Literacy Campaign for the National Federation of the Blind and also serves as Ambassador for the American Humane Association's 2012 Hero Dog Awards.   https://michaelhingson.com https://www.facebook.com/michael.hingson.author.speaker/ https://twitter.com/mhingson https://www.youtube.com/user/mhingson https://www.linkedin.com/in/michaelhingson/   accessiBe Links https://accessibe.com/ https://www.youtube.com/c/accessiBe https://www.linkedin.com/company/accessibe/mycompany/   https://www.facebook.com/accessibe/       Thanks for listening!   Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below!   Subscribe to the podcast   If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can subscribe in your favorite podcast app. You can also support our podcast through our tip jar https://tips.pinecast.com/jar/unstoppable-mindset .   Leave us an Apple Podcasts review   Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts.       Transcription Notes:   Michael Hingson ** 00:00 Access Cast and accessiBe Initiative presents Unstoppable Mindset. The podcast where inclusion, diversity and the unexpected meet. Hi, I'm Michael Hingson, Chief Vision Officer for accessiBe and the author of the number one New York Times bestselling book, Thunder dog, the story of a blind man, his guide dog and the triumph of trust. Thanks for joining me on my podcast as we explore our own blinding fears of inclusion unacceptance and our resistance to change. We will discover the idea that no matter the situation, or the people we encounter, our own fears, and prejudices often are our strongest barriers to moving forward. The unstoppable mindset podcast is sponsored by accessiBe, that's a c c e s s i capital B e. Visit www.accessibe.com to learn how you can make your website accessible for persons with disabilities. And to help make the internet fully inclusive by the year 2025. Glad you dropped by we're happy to meet you and to have you here with us.   Michael Hingson ** 01:21 Well, hello and welcome to another episode of unstoppable mindset, where inclusion diversity and the unexpected meet. You've heard that before, but the unexpected is what's the most fun about this podcast, because it has everything to do with anything except inclusion and diversity. So we get to do that today. Anyway. I'm really glad you're here, and really appreciate you taking the time. Tina Bakehouse is our guest today, and Tina, welcome to unstoppable mindset.   Tina Bakehouse ** 01:49 Well, Michael, thank you so much for having me here.   Michael Hingson ** 01:51 Now, I was reading Tina's bio, and I don't want to give too much away, because it'll be fun to talk about all of it, but one of the things that she starts her bio by saying is that she's involved in protecting audiences from boring speakers and speeches. And I'm really anxious to talk about that. I have heard some very boring speeches in my time. Oh, I don't even dare mention names, but I've heard some speeches that were really boring, which is which is no fun. But let's start this way. I love to begin by asking if you could tell us kind of about the early Tina growing up and all that sort of stuff.   Tina Bakehouse ** 02:31 Sure, Michael, I was this little farm kid who grew up in southwest Iowa, and my front porch of this farmhouse became my proscenium stage, and I loved to rope my younger brother and sister into a wide range of performances. We would do little radio talk shows on my Fisher Price, you know, tape recorder, old fashioned style with those little tapes, as well as create scripted performances for my parents' anniversary every year, do dinner theaters and things like that. And I just found this love for the spoken word and for performance. And as I evolved and grew into a young teen, I was part of speech competitions as well as community theater, did the high school musicals and all kinds of experiences of that nature, and went to college and pursued a communication studies and psychology degree. And during that time, I really became fascinated with the idea of, how do we talk to each other, listen to each other, show up in various contexts to connect with each other, because communication is about connection. And I really found love with tapping into learning more about how people work, non verbally, as well as verbally and what really hooks people, because as a child, I loved a great story. I was a humongous fan of Jim Henson and the Muppets, and I always was fascinated how they created story on The Muppet Show and entertain in such a fun, creative way. And that's the power of our voices, is that we can draw people in, and we can bring them to their feet and inspire, motivate action, or we can connect with one another, and in a way, that's a beautiful dance of conversation, and that's that's what I really love doing, and what I found in my journey is guiding people on that, that path of tapping into their inner magnetism, because we all have that ability to communicate with confidence and clarity. So I love the teaching piece. Yes,   Michael Hingson ** 05:00 wow, you have said stuff that opens up so many questions, but we'll, we'll try to get to a bunch of them, but I agree with you, and communication is really all about connection, and unfortunately, it cuts both ways, where people connect and and just go by, whatever they go by, and they don't analyze, or sometimes they analyze. But, you know, how do we how do we deal in our world today? You know, I don't like to talk about politics, but leaving out the politics of it, how do we deal with our world today? And I guess it goes back to the beginning of elections ever you've got politicians who say, trust me, and so many people do, and they just look at what the person or listen to what the person says, but never really analyze, and that's a dangerous thing to do. But the people are the politicians are communicating well enough that they just get people to connect. How do we deal with that? Well,   Tina Bakehouse ** 06:05 I think it goes way, way back to Aristotle's logos, pathos and ethos. In every communication context, there's an a target audience, there's an occasion for what people expect to happen, and the context affects and impacts the content. And so asking yourself in terms of logos, that's tapping into the logic of content and researching, getting that background information and being aware if you're speaking at a conference, or if you're going into a networking event. Or, if you are a politician, it's acknowledging speaking to that given geographic area, that demographic, and doing your research ahead of time. That's the logos piece. That ethos is the credibility of really getting the ethical of showing up in truth. And you mentioned, you know, saying, trust me, trust me. Well, that's on you as the speaker, to be full of integrity and to say what you mean and mean what you say, and you do so with consistency of showing up and being in your being. And the final piece is the pathos. It's that emotional appeal of really speaking from the heart. It's that balance we can get very heady. And I think in today's world, it's maybe even a challenge to tap into the heart, because we we can argue with each other, not meet each other in the middle. And I think if, if we can find, and I've found this in my experience, is do what intuitive abraham hicks talks about, and that is segment intending, and you set an intention prior to the communication and be with yourself Like have self awareness, because communication intelligence, or even conversational intelligence, comes from self awareness of Do you regulate your emotions appropriately? How do you think about the upcoming audience, the event, the content of your message? Because if you don't sit with that prior, you're going to influence and impact how the message lands, it may not land at all. And so I would say really being self aware first, because that will ground you. And once you get grounded into your own energy and awareness of the situation, then you can meet the other where they are. But you're right. We're in challenging times where we tend to have conversations with people that have the same belief system, and I've really been of a mindset in the last while, just to get curious and ask questions. I remember years ago when I was traveling in the Serengeti and had the opportunity to meet this beautiful doctor who had been practicing medicine for many, many years, and he was in his 80s and still practicing medicine, and he was from South Africa, and he would, just as this year, adite, he would share and bestow upon me so much knowledge, information and expertise. And as we were saying our goodbyes, he I asked him for advice. At the time, I was a professor at a university, I said, What should I tell my students in this communication class? What advice do you have? And he said, Tina, always be curious and always ask good questions for that's never failed me in 50 years plus of practicing medicine. So if we get compassionately curious about the other and know that they have their own experiences in story that's going to influence how our influence with how we communicate. And   Michael Hingson ** 09:48 I absolutely buy that, and I subscribe to it. It just seems to me, and I read about it often today, we have so many people who. Just seem to have lost or never had the art of conversation, and they don't want to converse. How do we deal with that?   Tina Bakehouse ** 10:09 That is a challenge, absolutely. You know, obviously we don't have control over someone else's choices, right, their behavior, and so it's meeting the audience or the other where they are. And so that could be a person who's more of a closed communicator, where they might be more focused on systems and working with things and being with things, not people, or they may have they're blocked because of some negative experience we simply don't know. Yeah, and again, it's meeting them where they are. So for example, I've encountered closed communicators before, and so I really just observe first, instead of just coming into their little bubble, non verbally, and break through that bubble. The theater person in me has learned very quickly the the pandemic gave us that six feet bubble, which I think is actually important before you break through. That is approach with compassion, because some people are not comfortable with that, and just observe and be with that person first, and maybe just ask a question and see where it lands. Tune into their nonverbal cues. Tune into their paralanguage as as their tone of voice. And if they're terse with you, it which can happen, I think it's, it's acknowledging, you know, thank you for even this time, and being you know, full of appreciation for who they are and be okay with maybe it's not the right time, and you're capitalizing on a hard time for that person. Maybe make a request, like, Hey, I'd be interested in having a conversation. Maybe it's the wrong channel, a phone call would be better. Or maybe it's just a direct exchange via email, which they would be more comfortable with in terms of they just have severe social anxiety. So it's first, observe, listen, notice more, and meet them where they are, and get and get into being okay with that they may not want to have a conversation, and you simply can't control because all communication has a sender and receiver, and it's a two way street. And so sometimes you have to, if you're going the wrong way on a one way, you got to turn around and say, you know, thank you, and be of good peace, centered energy, and move move forward.   Michael Hingson ** 12:35 Yeah, it is. It is so difficult. I think a lot of the whole issue with the art of conversation today, especially when you're dealing with the political world and so on, is that so many of us are locked into attitudes and our own positions to the point where there's no room To discuss or to even consider giving an inch, and we really need to get away from that. It doesn't mean that we need to change our opinion, but it's really more about listening than it is about conversing absolutely   Tina Bakehouse ** 13:14 and just from from communication theory, converting someone and their belief system takes multiple multiple multiple communications, and generally that may not even their belief system. So absolutely, I think that's a great point. Michael is meeting them where they are, and being open to engaging in discourse with someone who has a very different perspective and ask those questions and listen and really listen, yeah,   Michael Hingson ** 13:46 and I think that's really the issue for me personally, going back to being curious, I love to talk to people who have different viewpoints than mine, and I would hope at least when I'm conversing and talking, my goal isn't to convert. I don't think that should be my job. If, if I say something that causes somebody to think differently, that's fine, but my goal is to listen and learn and understand. And I think that's what we really need to see more in the world. And you know, some people really don't care about the facts, and it's, it's amazing, but that's not my choice.   Tina Bakehouse ** 14:28 Well, right there, there are high elaborators and low elaborators. It's the elaboration likelihood model that was created, I believe, in the 80s. And so you're high elaborators Are those individuals that really extract content and message, and they focus on content more so than the delivery style. Low elaborators Focus on delivery style. So we have more low elaborators in the United States and world, I would say that get impact. Very much tuned into how the person delivers with their tone of voice, with their charisma that draws people in. And with that being said, I think it's really crucial to be aware that, because we have this distinct way in which we choose to listen that everybody. It's so empowering if they, if we, people just want to be seen, they just want to be heard. They want to have a voice and be comprehended in a way that they are authentically who they are, not trying to be anybody else. And that could be different than you, and that's okay, yeah,   Michael Hingson ** 15:37 and it, and it should be, I think it's so much fun to have conversations. As I said, I love to learn, and very frankly, that's what I get to do on all of these podcasts. And as I tell people, if I'm not learning at least as much as anybody else, I'm not doing my job very well, because I want to really learn a lot of things you you talked about the you talked about the Muppets before, and I can't help it. I'm gonna have to spring one thing, and that is, I remember the original Muppet Movie. And there was at one point when somebody, and I can't remember which Muppet it was, said something like, I am just beside myself. And this real quick. And it took me several times at watching the movie to hear the response, which was, yeah, and how did the two of you live with each other? It was just something that happened so fast that they're just so they were so and, you know, those who do it still are so creative,   Tina Bakehouse ** 16:30 absolutely and witty and timely and really just good natured, which it's refreshing,   Michael Hingson ** 16:39 and it's just so much fun,   Tina Bakehouse ** 16:41 absolutely, I mean, I was grateful, because that was my era of my childhood, to have updated movies in their in 2011 and I believe even a year or two past that, where they had actors with the Muppets again. And it was just playful and fun and delightful and physical comedy, fun, self deprecating comedy that was not, you know, hateful or mean, which was very, very refreshing.   Michael Hingson ** 17:12 No, Miss piggy's mean.   Tina Bakehouse ** 17:17 No, she's not, she's   Michael Hingson ** 17:19 not mean, she's not. Mean, do you ever watch 60 minutes?   Tina Bakehouse ** 17:24 I don't. I have not. I mean, I did years ago, every once while with my parents, but I haven't for years and years,   Michael Hingson ** 17:32 one my favorite 60 minutes of all time, and I'd love to get a copy of it. Had morally safer interviewing Miss Piggy. Oh, funny. Well, yeah, let's just say the interview really went the other way. She was just on him. It was so funny. She got him speechless. She kept calling him Morty instead of Morley, and just all sorts of it was absolutely the most hilarious Muppet, or well, our Miss Piggy thing I've ever seen, she was great. I was she   Tina Bakehouse ** 18:04 should be on 60 minutes. Yeah? They just play with language, they have fun, and they're just in the moment. They're in that improvised, fully present moment. Yeah,   Michael Hingson ** 18:14 well, tell me a little bit about your your thoughts about being a speaker and rescuing audiences from boring speakers and so on. What are some of the big mistakes you think that most speakers make, or that a lot of speakers may? I don't want to say most speakers. I won't be a stereotype soul, but what do you what do you think are the mistakes that speakers make that make them so boring to people?   Tina Bakehouse ** 18:41 Well, I think more times than not, we're very egocentric. We think the speech is about ourselves. And I think that that is a false, false mindset. And in the process of writing and publishing my book, discovering our magnetic speaker within I worked with and communicated with a wide range of speakers whom I actually witnessed magnetism. One keynote speaker and an actual Communication Coach mentioned, it's about serving your audience. If you show up, all about them, it's a we thing. And I, even with the title of my book, I did get some critique on Well, why don't you have discovering your magnetic speaker within as the title? Well, it's not a your thing. It's an our thing. If you, if you give a speech and no one's choosing to listen, did it ever really happen? And it depends on an audience. So I would say that that's the number one faux pas in I've been guilty occasionally This too is and I've had to shake myself out of it is okay. It's doing that audience analysis and really focusing in on what does this audience need to. Know, want to know, and what did they know already, and start with what they know and build into the new information and that foundationally assist in your preparation for a given presentation. So I would say some mistakes. The first one is that the speaker makes it about them and not a service or serving the audience. So being audience centered is essential. It's the foundation to be magnetic and to be engaging. A second mistake is that, and I'm going to go back to the self, that we tend to have an inflated view of how good we are as speakers. So that comes from lack of preparation. Some people just show up. And there are gifted speakers that have a heart centered space, and they can maybe do very light to little preparation. But by and large, people have a warped perception of how good they are. It's sort of like, how, if I were to ask you, how fast can you run a mile? It's very measurable. You can say, you know, whether or not you could do it in 10 minutes or less. But if I said, Are you an effective magnetic speaker? Well, that's very abstract. So we we really and I even think audiences, they know it when they feel it, and feelings are so abstract. And think of all the different energies that are within and composed in an audience that, you know, everybody has different experiences, different perceptions, etc. So that's the other piece, another mistake. And finally, I would say, in addition to, you know, the audience centeredness and the the Warped perception, or unclear perception of our abilities, is, again, a big mistake, is not being flexible in the moment and being aware of, well, if, especially when you're facilitating a workshop, I really tune into what does the audience need in this moment? And so I have a foundational, prepared, two hour workshop, but it looks feels differently for each given audience because of what I get from them. It's it's like a tennis match, it's a back and forth dance, and so being flexible and even being able to refer to a previous speaker, if you're a keynote speaker in a given conference and you've heard the other speakers, I think that that can really impact and it's engaging with story and balancing that with data. So that's the biggest one, is think about the audience. Think about the self, and think about the content that you embed, the story,   Michael Hingson ** 22:49 one of the well, when I, when I give a speech and and I've done certainly, bunches of them, and I can tell the same story. People always want to hear about the World Trade Center. But what happens is I believe that I don't talk to an audience ever. I believe I talk with an audience. I think that's extremely important, and when I am giving a speech, I do know that there are certain things that I can say that I've learned to believe should probably get specific kinds of reactions from the audience, and when I say a particular thing, I can tell whether I'm connecting with the audience or Not, and I have absolutely changed on the fly. But again, I can tell the same story, but the intonations and other aspects of it may be totally different for one audience from another or over another, and I think that's extremely important, because my job is to connect with the audience. And you're right. I want to really understand them, know what they want, know what they need. I love whenever I'm going to speak somewhere is to go and hear other speakers who speak before me. I don't mind doing the opening speech, and I've done that before, but I love to speak later, because I get to learn more about the audiences and learn so much from them. But I do believe that it's all about talking with the audience. They have to be part of it.   Tina Bakehouse ** 24:30 Oh, absolutely, I love that you bring that up. In fact, I've, I've said that to so many clients. Do you want to be a presenter or a communicator so you can either present at your audience, which is very performative to your audience, which is more presentation, or with them, which is what much more of a conversation. And honestly, I think when you frame it that way, it does take the load off your shoulders of that anxiety and apprehension that we tend. To put on public speaking, yeah,   Michael Hingson ** 25:02 and, and you're absolutely right, when, when I discovered doing it that way did so much more to connect with the audiences. You're right. It absolutely took a lot of the pressure off, and it made the speech more fun for me, and making it more fun for me made it more fun for the audience as well. Oh,   Tina Bakehouse ** 25:27 they love seeing you have fun. In fact, they're they're having fun right right alongside you.   Michael Hingson ** 25:32 Yeah. And sometimes, in the middle of a speech where I'm supposed to be doing a speech, I'll ask questions.   Tina Bakehouse ** 25:38 Oh, yes, rhetorical question. That's a great not   Michael Hingson ** 25:42 even rhetorical. I want them to answer. Wait to get answers, which is a lot of fun, and then I incorporate that into what I'm doing. And it's so much fun to do. But again, it's it's involving them. I don't necessarily do a lot of that, but I do some of that, and it depends on the audience. Sometimes I will try to draw them out more than at other times. I learned when I was doing professional sales that the best salespeople are really teachers, and they're also the best learners, and what they should do is never ask a closed ended like yes or no question, but always ask open ended questions in order to learn more about what the audience or the the customer needs, and that is so important to be able to do, and it is just as true when you're dealing with speaking to an audience,   Tina Bakehouse ** 26:35 absolutely, absolutely. Yeah, that's   Michael Hingson ** 26:39 so much and it's so much fun.   Tina Bakehouse ** 26:41 Yes, it is. When   Michael Hingson ** 26:43 did you publish your book?   Tina Bakehouse ** 26:45 Well, I just published October of 2023, with manuscript publishing. So it's pretty fresh, hot off the press. And I, prior to that, worked with Georgetown University in their book creators group and got accepted into their publishing program with their manuscript publishing, and then this just yesterday, I did my rerecords for my audiobook with my producer and updated the manuscript. So that's on its way to be potentially up and running late spring, early summer. So that's exciting.   Michael Hingson ** 27:17 That will be great. Yes, I will. I will want to read that when it comes out in in a readable form.   Tina Bakehouse ** 27:25 Oh, yeah, absolutely. I mean, the the hard I have a hardcover, I have an ebook, I have a paperback, and then I'll have audio, so four different styles and trying to meet all those different learners in the way they prefer to download information. Yeah.   Michael Hingson ** 27:43 So how does your temperament impact your communication with other people?   Tina Bakehouse ** 27:50 Temperament is essential. It's part of the journey of awareness. I'm certified in Keirsey Temperament, and what I found in that journey of learning more and more about his work. And Kirsi David kirsiza was a social psychologist that did a lot of work, building off of what we know as Myers Briggs psychological insight of the self, and he did more listening and observing and noted that who we are is about 50 ish percent, just in our DNA makeup, that it just That's who we are, and the other part is the environment. So our personality is built with this equation of temperament, which is your natural born in inclinations, your DNA, to use words, behave, work, communicate and lead in a certain way, and then the environment or character in terms of what you are nurtured, the type of people you were around, the experiences that you've had that definitely impact who you are, temperament, I have found has been a beautiful insight and tool, not just for myself as a communicator, but to draw out of my clients the best, most magnetic communicator that they can be. So it's first acknowledging what is their core value, because they speak to that and when you are aware that you're more of a random communicator than a sequential one, that is helpful in team meetings, because as a random and I'm very much a random creative, I can drive a very logical, sequential meeting facilitator or person, frankly frustrated, and I found that I have to really negotiate and navigate those situations, and being flexible with my style. Sequential takes me extra work, but it makes sense when you speak, you need a sequence, a beginning, a middle and an. End, and I have to work extra hard because I have these random squirrel, squirrel, squirrel thoughts and acknowledge that moments of that are okay, but if I did that all the time, people would struggle being able to follow the message, particularly when people Yeah, yes. So that's an important piece, the other part of your temperament that I believe is very helpful to be aware of, is your propensity to use abstract and have a preference for abstract words or concrete, and we use both as human beings. But if I'm much more, love philosophies, love the abstracts and using metaphor and analogy. But I know if I sat in that space all the time, and I wouldn't reach 90% of the audience, which are much more preference preference to concrete and so it's it's having the sensory details and all of that as well. So that self awareness is huge. It also helps them. Once you're aware of your own core value and how that impacts how you communicate. It's then seeing the other three with clarity, and when you are able to be aware of, oh, that some people really have a various core value, I need to there's some people in the audience that really value just having fun, whereas others want to have more of the knowledge and the credibility, and they value that much more. So you want to balance those out. If you have too much knowledge and data, that's going to be heavy on the scale and and go over the audience's heads, but if you're all about the fun and have no depth, that, again, lacks balance. So temperament, really, I think, supports your influence as a persuasive communicator, because your audience has two choices, to tune you out or choose to listen. Yeah. Well,   Michael Hingson ** 31:57 and as, as I said earlier, one of the things that that I work hard at is knowing how my audience is accepting what I say by different phrases that I might use, that I've learned get a specific kind of reaction, and if I don't get it, then I'm clearly not doing something right, and I have to work on it. But I also agree that it it really varies from audience to audience. What's the audience looking for, and how does the audience feel? And on one day, an audience may go one way and and the same group of people may react differently. Another time,   Tina Bakehouse ** 32:36 Oh, absolutely. I mean, it could be time of day you're presenting. It could be something that's going on the morale of the organization, if you're doing a corporate presentation and they just got some bad news or something, didn't you know land Well, absolutely, that's a great point.   Michael Hingson ** 32:51 Well, I also think that there, there are different kinds of techniques that speakers can use. One of the things that frustrates me is going into a speech, listening to a speech, where really what they're doing is projecting a PowerPoint on a screen and just reading the PowerPoint, yeah, where? Where is the real value in that?   Tina Bakehouse ** 33:18 Right? And death by PowerPoint, yeah,   Michael Hingson ** 33:22 and I see it way too often. Oh, absolutely.   Tina Bakehouse ** 33:26 And I think what's really important is using the different learning styles and embedding that throughout your talk, if you're doing a formal keynote workshop, etc, and being aware that you tend to favor your own learning style. I'm very much an audible learner. That includes stories. I love listening to podcasts. I love analogies. I love puns and alliteration, all of that that's beautiful, but if I only do that, I'm really missing out on the visual learners who do appreciate a picture, a quick video clip, maybe a prop, etc. And the kinesthetic learners who love movement like buy a show of hands or what word comes to mind and you have them yell something out or talk to your partner about that's really helpful, of balancing those different styles as well as the written form to reflect on the content of your message. Yeah,   Michael Hingson ** 34:25 I think one of the advantages potentially I have as a speaker is compared to most people, I'm different. How often do they hear a blind speaker? And the advantage of that is that I do get to study audiences, and I've been to a couple of places where, as it turns out, they were very uncomfortable with a person who was blind speaking, and my job was to work to get a more favorable reaction by the end. And there's one. Time that I didn't, and it turns out it was a very elderly group, and most of them, for whatever reason, weren't even really hearing what I had to say. But I didn't find that out till later. Oh,   Tina Bakehouse ** 35:10 sure, which is no fun. You add, yeah, that would be a challenge. I I would say, I'd be curious, Michael, if you can really tune into energy, because you don't, you don't get to see nonverbal cues. I would love to hear your perspective on the how do you read an audience in your world?   Michael Hingson ** 35:30 So I think that when when dealing with an audience, a cue may not be verbal, but there are a lot of other ways to tell what's going on. How fidgety is the audience, what kinds of background noises Do I hear or don't hear at one point, usually when I'm telling the world trade center story, I talk about the fact that we were on the 30th floor and firefighters were coming up the stairs, and the first one stops right in front of me, and he and he says, you know, are you? What are you? Okay? And I say, Sure. And he says, we're going to send somebody down the stairs with you to make sure you get out. Of course, I have to imitate his New York accent. So it's, we're going to send somebody down the stairs which you to make sure you get out. And I go, which, W, i t y, a witcha and and I say, Look, I don't need any assistance. I'm okay. I came down from the 78th floor. I really can. Can do just fine. And we go over it a little bit. And finally, I say, Look, I got my guide dog here. And he goes, Oh, what a nice dog. And he pets the dog without asking, and I say to the audience, so let me tell you, unlike what the firefighter did, don't ever pet a dog without asking, because the dog is in harness. They're working. So I got to sneak that lesson in. But anyway, then i i finally say, I've got a colleague here who can see and so the guy lets me go without needing to escort me down the stairs. And I explained why I didn't want his assistance, or anyone's assistance, for a lot of reasons. They don't know how to walkside a guy with a blind person, which is a problem. But also, I didn't need them to take someone out of their position, because they're all a big team, and they're going up to fight whatever's going on, and they didn't need to help me go down the stairs. So we finally get beyond that, and this is what I'm leading up to. And the last thing that the firefighter does as he's leaving is he pets Rozelle, my guide dog, and Roselle gives him some kisses, and then I say to the audience, and that may very well have been the last unconditional love that he ever got in his life. And that reaction is what I'm waiting to see, whether it's an intake of breath, whether people just are fidgeting, or whether the audience goes silent. And so there are a lot of ways to get a reaction at various times when I am speaking, or any blind person is speaking, if they learn how to listen for them and learn how to work at it where there is a lot more audio or auditory information available, if you know what to Listen for. So yeah, there are times that it could be a problem, or I'm doing a speech, and I hear every so often, people getting up and leaving and maybe going to the restroom and maybe coming back or not. And again, there are just so many different kinds of aspects that I can use in terms of my delivery and so on to gage how the audience is reacting to what I say and don't say, yeah.   Tina Bakehouse ** 38:46 So I'd be curious. I mean, obviously that's feedback when you're hearing their behavior. So what? When you hear the fidgeting or people leaving? Now, clearly, biological, you know, physiological function, yeah, biology, you know those, there's those moments. But how do you alter what is it that you consider or do in that moment when you're acknowledging, oh, they're fidgeting, this is clearly not landing as I thought, as it did last time in a different group.   Michael Hingson ** 39:18 So one thing I might do is immediately ask a question, like, you know, we're talking about the World Trade Center. Are you okay with me telling this story? Or I might say, you know, tell me a little bit briefly about your own experiences and observations, assuming that they're old enough to remember the World Trade Center. So there are a lot of ways then to re engage them, and I've had to do it occasionally, but when I do, it draws them right back in and again. Yeah, there are bio things that come up and so on. But when I hear a lot of it, then it means that. Different thing than if it's just like one or two people that get up and go out. The other thing that's fun to do, and I love to absorb, observe this, if a room isn't totally crowded, is looking to see if people are sitting in the front of the room, and if there are, I know, empty tables in the front of a room or empty seats. In the course of discussion, I may choose a time to say, you know, I know that the front row seats are really pretty empty. Let's take a break. Why doesn't some Why don't some of you move up to the front of the room? I might see you better, probably not. But the dog will love it. But the dog will love it. You know, again, it's all about engaging the audience, and most of the time, very frankly, I've been fortunate and don't have to do a lot of that.   Tina Bakehouse ** 40:47 Well, I love, I love the tools you you have strategies too, that when that maybe that moment happens, but I appreciate you sharing that.   Michael Hingson ** 40:55 Yeah, and it's, but it's, it's part of what needs to happen as a speaker. There are a lot of ways to get the same information and the assumption that most people have as well non verbal communications, you'll never see it. Don't think so for a minute. There are a lot of ways to get information and see how well the audience is engaged. And again, I've been really blessed that, pretty much for the most part, it works out really well.   Tina Bakehouse ** 41:24 That's wonderful. Now I have   Michael Hingson ** 41:26 given PowerPoint presentations too. When I did sales presentations, I would do PowerPoint shows. But again, what I didn't like to do, although I had a complete Braille script, my Braille script was, was pretty unique, because it had all the words that were on the slides. It also had a description, because we put it in there of what the pictures showed. But for me, it also we, we created the script that also said where on the screen the pictures would show up. So I so I could, for example, point over my shoulder and say, on the left side of your screen you'll see, or on the right side of the screen you'll see, and the value of that is, I never looked away from the audience. I didn't need to turn around to see where things were on the screen. And as I changed slides my laptop, although the lion was loud enough for me to hear, wasn't loud enough for other people to hear. I knew that the slide changed, but I could continue to, if you will, make eye contact with the audience and keep them engaged. And one day, I did one of those, and a guy comes up to me afterward. He said, I'm mad at you. We're all mad at you. And I said, why? He said, Because you gave a very good presentation. It was not boring because I don't read the script. I verbalize what's on the script and add to it. But he said, you your presentation was absolutely not boring. But the big problem was we forgot you were blind because you you never looked away from us. You kept looking at us. And so we didn't dare fall asleep like we do with most presentations. That's wonderful. And of course, my immediate reaction was, well, it was okay if you had fallen asleep because the dogs down here taking notes, and we would have got you anyway, but, but it's, it's all about I think you're absolutely right. It's okay to do PowerPoint presentations, PowerPoint shows, but you don't read what's on the screen. You really need to continue to be a speaker.   Tina Bakehouse ** 43:32 Well, it's called a visual aid for a reason. It's to aid the speaker, support the speaker, be secondary to the speaker. And frankly, I've when I do my TEDx Talk later this year, I have one slide I'm using, and I have a prop, and I'm just sharing information and connecting with my audience, because I feel like you have to really be intentional with how you use those slides, and they need to support your information and not be a crutch like some speakers make them be, yeah,   Michael Hingson ** 44:04 usually I'll be talking with whoever's planning the show when they'll ask if they can put a prop up, a picture of the World Trade Center or a picture of my book, Thunder dog or whatever. And I'm fine for them to do that, because they'll show it on screens and all that and that, that works out perfectly well. So, you know, I'm fine with it. And I think there's there again, there's a place for props. And occasionally I will have something else, if I'm doing a talk that is going to involve technology, and a lot of times, people are curious about how I do different things, I will have something up there that I can show so that they can really see how I do the things that they do, although I do them in a different way, and that's fun, too.   Tina Bakehouse ** 44:51 It's that individualized means of being that you are owning your your your style, your authentic speaker style. Yeah.   Michael Hingson ** 44:59 Yeah, so I understand you lost your voice once. That must have been fun. Fun   Tina Bakehouse ** 45:05 is probably not the adjective it was. It was a unique experience. It was a surprise. I mean, imagine teaching, of all things, public speaking, and I opened my mouth in a sophomore speech class. This was years ago, and nothing comes out, not even squeak. I mean, I've had some hoarseness in the past, but this was I opened my mouth, and nothing came out. And immediately, a student assisted me, got the principal in, and I had to go home because I couldn't teach. I mean, I I finished that class and wrote things on the board, but you can't do that for eight periods in a day. Wow. And what I found during that time, when I came home and it didn't return and it didn't return, I started to panic, yeah, what is happening here? Because this is really, it's like, it's part of my business, it's part of what I do. I'm an educator. If I can't speak, that's that's going to really put a put a wrinkle in what I'm doing with my career. So I decided that I needed support and sought out a speech pathologist, and we went through breathing exercises, and she and she analyzed that I had gone through some anxiety, and it was the anxiety that really tightened up my vocal cords, because I had a very couple tough classes that were challenging And in terms of behavior. And so anxiety was really impacting. The stress was impacting that those vocal cords. So I from her, she then connected me to a larnacologist who specialized in opera singers, and he assessed my vocal cords. And looked at me and went, Uh, you have Vocal cord nodules. And I was like, Oh, no. Julie Andrews, from Sound of Music, had this very thing, and she had the surgery that permanently changed her pitch, made it lower. And he did give me two options. He said you could do the surgery and your voice could change and be lower, or it could remain the same and be more hoarse. Or you can do six weeks of silence and that's no laughing, because that's very hard on your vocal cords, which is hard for me. I'm a gut wrench like the I have a big, hearty laugh. No talking, absolutely no cheating on any of this and whispering is the worst as well. So yeah, it's the worst. So I did the six weeks of silence, and what I found during that time as I had a myriad of one sided conversations, a lot of people popped by, wanted to visit, and I would just listen. People want to be seen, heard, and share their voice, their ideas, their opinions, their stories. And I became very clear that it's all about being fully present, about letting go of what's going on in my head, noticing more of what's being said, not said, and using everything like what's going on in their world, and being impacted potentially by what the other says. Don't not coming in with my own agenda. And that was a powerful experience. And I found, as I was working on this audiobook in January of this past year that my voice was doing the same. I started to squeak a little bit because I was coming, I've been experiencing burnout from nearly a two year stint of running a business and doing this book and having intense deadlines with my publisher, and I found, oh my gosh, I need to meditate. I need to relax. No amount of warm tea, food. It's a myth. Food does not impact your vocal cords, and so it's the warm beverage, the temperature can help soothe but it's being very cognizant of your stress has a bigger impact. And I just learned so much from that experience, and then the weirdness of it happening again years later, it was like a weird parallel experience of okay, lesson learned, take care of thyself, to put forth a voice that you want people to hear for this book.   Michael Hingson ** 49:31 Years and years ago, I attended a training program. It was a one day thing by Ken Blanchard, you know, the One Minute Manager guy and several of us from my company went and he made a comment that good speakers often will drink something warm, like water with lemon and honey before doing a speech, not. Ever milk, because that's the mucus thing. But over, over the years, I developed a taste for tea, and so I have tea in the morning. I'll have a few mugs of tea in the morning, and generally not later in the day. But the warm, the warm liquid, as you say, is very soothing. It does make a difference food, nah, but the tea does help, and it's mainly that it's a warm beverage. I've never been a coffee drinker, but I've grown to like tea, so that works well,   Tina Bakehouse ** 50:33 and especially it's the temperature and the liquid to keep it moist that is helpful, more than anything. But the breathing piece is really, really influential as well, yeah,   Michael Hingson ** 50:44 and it's important to do that. Well, you are a communications consultant and coach. How are you different than other people who are communications consultants and coaches? Well,   Tina Bakehouse ** 50:55 I'm a Holistic Communication Consultant coach, where I have that foundation of the more than 20 years of teaching, researching, engaging in the content area from not only the high school level, but the the as a professor at a college or institution. But then also, I come from a spiritual background, and when I work with my clients, I look at them as a soul and and really understanding the mind message mechanics and that it's really tapping into our heart, getting out of those conditioned beliefs and being the loving, wise adults that we're called to be, because that impacts the kind of message you create and then The way you impart it out into the world, yeah,   Michael Hingson ** 51:43 and I think that's important. And my impression just in talking with you all this time, is that, although I think there are a lot of people who will do their best to analyze and think about a client, you approach it probably a little bit more unique way from a communication standpoint, so that there's a connection that's probably stronger or more vibrant than a lot of people would have with clients.   Tina Bakehouse ** 52:12 Well, everything is energy, and that people feel your magnetism or lack thereof, and that's why it's coming from the heart, and that will definitely be a stronger, stronger, more influential presentation.   Michael Hingson ** 52:27 So what is your business called? You said you have a business I   Tina Bakehouse ** 52:31 do. It's called Tina B LLC, and I just at the time in 2020 during the pandemic, when I'd been doing this consulting and coaching work on the side for more than a decade. I struggled with the name, and I just thought, well, use my own. And when I say, Hey, Tina, B LLC, yeah, you know me, and people have found it to be very easy to find me and in terms of what I do and how I facilitate the work that I do. It's not only through my magnetic leadership blueprint series, but also my magnetic speaking blueprint series. They're six month programs, and I love doing those individual programs to support people, guide them on their journey, and facilitate virtual and in person workshops and finally, keynotes, yeah,   Michael Hingson ** 53:28 which is, which is cool, yeah,   Tina Bakehouse ** 53:30 ranging from yes and leadership within my background in improv to temperament to storytelling and magnetic communication, tell   Michael Hingson ** 53:38 me a little about improv that That must have been fun to learn to do, or how, how did all that come about?   Tina Bakehouse ** 53:45 Well, I have a theater degree, and actually, naturally, it's, it's one of the things that they throw you into to get that experience. And then as I got into my world of the adult hood, I decided my play yard is improv. It's high risk, high reward, and in terms of community theater, I just didn't have the time commitment that that requires. So I still take improv classes. It's my beautiful way of laughing and learning, and it's all about Yes, and which means accept the other in the moment, as it occurs, and add something to it. And I found that this has made such a huge impact, not only on my life, personally, with my relationships, but also in my work life as well.   Michael Hingson ** 54:34 Good to be flexible.   Tina Bakehouse ** 54:35 It is absolutely it's making your partner look good. It's all about that creative piece, the innovation working the brain in such a way that you align with your heart, being in the moment and and tapping into that is just a beautiful experience.   Michael Hingson ** 54:55 Well, you know, one of the things that I'm a little curious about, going back to your business a little bit, is you're. In rural Iowa. How is it doing a business from rural Iowa, Iowa, especially when you have to travel and all that. Where's the nearest airport?   Tina Bakehouse ** 55:07 The nearest airport is Omaha, Nebraska, about 45 minutes away. And really, I'm lucky that we have this thing called technology, because this is how we're connecting zoom, Google meets all of that has been amazing to expand my business nationally and internationally and to feel connected during the pandemic. Yeah.   Michael Hingson ** 55:25 Well, Omaha is only 45 minutes away, and that's a fairly good sized airport, so that's pretty convenient when you have to travel   Tina Bakehouse ** 55:32 absolutely, absolutely so.   Michael Hingson ** 55:37 And I agree with you. I'm not in a rural area, definitely a suburban area. Victorville is about 8085, miles northeast of Los Angeles, and we're about 40 miles or so from the nearest airport, about 45 to 50 minutes from ontario california airport. But again, figured that out early, and it's a lot easier to go to Ontario airport than going all the way down to Los Angeles to LAX. So   Tina Bakehouse ** 56:06 that works. It absolutely works. Yeah, and,   Michael Hingson ** 56:10 and there's a shuttle service up here so I can travel. But also, zoom works well. Now doing keynotes for me with Zoom isn't as easy, because I don't always get the same kind of ability to distinguish audience reactions, because it's a lot quieter, of course, so that's a little bit more of a challenge.   Tina Bakehouse ** 56:32 Oh, absolutely, you don't get that feedback,   Michael Hingson ** 56:37 no. So it is something to, you know, to deal with.   Tina Bakehouse ** 56:43 Yes, it is. And so I think it's great that you challenge yourself and put yourself out there in that way. Oh,   Michael Hingson ** 56:48 yeah. And I have no problem doing zoom and all that as well. Well, you clearly like to storytell, and I know you get a lot of that from doing theater and so on. Tell me a little bit about telling stories.   Tina Bakehouse ** 57:03 Well, telling stories is just been a part of my my day to day. Being as an oldest of three, I supported my sister learning how to read because I loved a good book like Nancy, Drew books and loved to embody characters by creating, and I found that in my experience, that stories really connect our our ways of being within ourselves and making sense of the world, but with others, because they have high stakes, it's a shared experience that really draws people in, whether you're entertaining at a party or you are presenting formally and everything in between, even facilitating a meeting with your team. And so I've I love anything from a fun story of watching TED lasso, which talk about rich, great characters, and then having that shared experience with my family, to talk about it afterwards, to when I sit down with a great book, whether it's a children's book, or a non fiction or fiction text, and really put myself into the story and learn from that main character, the protagonist to embodying that practice in how I market my business naturally, and how I connect with other people. So it's, it's imperative. I feel like it's, it's part of human nature, because our brains are wired for story, and when we hear a great story, it literally that oxytocin, that that hormone that really supports us wanting to help other people, increases when they tell when we tell stories, which to me, that makes it such a powerful, persuasive tool   Michael Hingson ** 58:56 and nothing like a good story To make life a lot more fun.   Tina Bakehouse ** 58:59 Totally, absolutely, well.   Michael Hingson ** 59:03 As we wrap up, I'd love your thoughts on what you might say to somebody who wants to be a speaker, what are some basic kinds of advice that you would give someone who's looking to speak or to to to involve themselves with other people like that,   Tina Bakehouse ** 59:22 I would say three tips. The first is to analyze, with authenticity, step back and be aware of where does speaking play in your business, in your personal and professional and life in general, and where are you? Where do you want to go, and what is your speaker style? Are you at a level that you're happy with, or do you want to expand and grow? So be be in that analysis phase of, where am I? Where do I want to go? And analyze that very honestly. Second, it's craft your content. In a clear, powerful, purposeful way. Every single speech that I've seen that I've been moved, it's clear that the it moved and mattered to the speaker. So your passion leads your communication. Don't talk about something you don't care about, and put yourself out there in a way that is meaningful and true. My spouse is a farmer. He cares about soil health. That's his mantra, his it's his North Star. So he goes on panels and speaks at conferences about his practices to add diversity the soil. Speak the truth and take the time to prepare. The last is you can perfect your performance or get it to a way that you feel you're anchoring in your confidence by practicing frequently, having a speaker ritual, tapping into those vocal and physical mechanics and eliciting the support of a guide, whether it's a style that you need Real help in terms of crafting the message, which I do that kind of work, or it's getting out of your head because you're in your own way, which is more mindset and heart centered means of being I do that work, or it's just, I know that I've got a great speech, I just can't deliver it. My voice is shaking, or my body gets stiff. That's the mechanics. So eliciting that help from someone who knows what they're talking about can really make an impact and get you there faster. So when you put in the reps, just like if you the Super Bowl was not too long ago, coaches make a difference. They readjust at that, at that, you know, halftime spot, and coaches get you there faster, but it's finding the right support if you are wanting to expand and up level your speaker style, right?   Michael Hingson ** 1:01:48 There's never anything wrong with having a coach and someone to advise and help you and look at what you do objectively, and who's going to be honest back with you,   Tina Bakehouse ** 1:01:57 well, right? And I, I've elicited the help of coaches for my business and for and feedback and support with my presentations as well, because I know I don't know all and I never will. I'm always like you, Michael, learning, growing, stretching, it's a lot more fun. It is a lot more fun. Totally agree. Well,   Michael Hingson ** 1:02:17 if people want to reach out to you and maybe talk about you being their coach and all that. How do they do that?   Tina Bakehouse ** 1:02:22 They can reach out to me on my website@tinabakehouse.com, that's Tina T, I n, a, bakehouse B, as in boy, a, k, e, house as in casa.com. And you can certainly find my book. Is there? Resources, videos, my blog, I write a couple of months to support you and guide you in the power of magnetic communications, storytelling strategies and more.   Michael Hingson ** 1:02:52 Well, Tina, thank you for being here on unstoppable mindset. Clearly, you have one, an unstoppable mindset that is. And I'm really glad that we had the opportunity to spend a bunch of time and talk about speaking. It's one of my favorite subjects, because I learn every time I get to talk about it, which is, of course, for me, the whole point,   Tina Bakehouse ** 1:03:14 and I learned from you as well. It's a beautiful connection in that regard. Well,   Michael Hingson ** 1:03:18 we'll have to do more of this absolutely. Well. I want to thank you again, and I want to thank all of you, wherever you are, for listening to us and I guess watching us today, please give us a five star rating wherever you're encountering our podcast. We really appreciate the ratings, especially those five star ones. But if you have any thoughts I'd love to hear from you, feel free to email me. You can reach me at Michael M, I, C, H, A, E, L, H, I at accessibe, A, C, C, E, S, S, I, B, e.com, or go to our podcast page. That's always a great place to go. He said, with a very prejudiced idea, you can go to www.michaelhingson.com/podcast Michael Hinkson is, m, I, C, H, A, E, L, H, I N, G, s, o, n, so Michael hinkson.com/podcast love again to hear your thoughts and for all of you and Tina, if you know of anyone else who ought to come on unstoppable mindset, or you think they ought to, I buy it. I'd love to hear from you with any recommendations and introductions that anybody wants to provide. So again, I want to thank you, Tina, for being here and making this happen. This was a lot of fun, and I really appreciate your time.   Tina Bakehouse ** 1:04:32 I appreciate you as well. Thank you for the invitation. Michael,   Michael Hingson ** 1:04:40 You have been listening to the Unstoppable Mindset podcast. Thanks for dropping by. I hope that you'll join us again next week, and in future weeks for upcoming episodes. To subscribe to our podcast and to learn about upcoming episodes, please visit www dot Michael hingson.com slash podcast. Michael Hingson is spelled m i c h a e l h i n g s o n. While you're on the site., please use the form there to recommend people who we ought to interview in upcoming editions of the show. And also, we ask you and urge you to invite your friends to join us in the future. If you know of any one or any organization needing a speaker for an event, please email me at speaker at Michael hingson.com. I appreciate it very much. To learn more about the concept of blinded by fear, please visit www dot Michael hingson.com forward slash blinded by fear and while you're there, feel free to pick up a copy of my free eBook entitled blinded by fear. The unstoppable mindset podcast is provided by access cast an initiative of accessiBe and is sponsored by accessiBe. Please visit www.accessibe.com . AccessiBe is spelled a c c e s s i b e. There you can learn all about how you can make your website inclusive for all persons with disabilities and how you can help make the internet fully inclusive by 2025. Thanks again for Listening. Please come back and visit us again next week.

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 1451: In her article, Laura Stack offers actionable insights for leaders striving to enhance their productivity. She highlights the importance of prioritization, clear delegation, and managing team morale. With practical tips to streamline processes, she empowers leaders to balance workload and foster high-performing teams. Read along with the original article(s) here: https://theproductivitypro.com/blog/2008/04/productivity-for-leaders/ Quotes to ponder: "Leaders who understand the difference between what's important and what's urgent will always come out ahead." "Delegation without communication is just abandoning tasks to someone else." "Your team will look to you for morale and energy, so be sure to model the productivity behaviors you want to see." Episode references: The One Minute Manager: https://www.amazon.com/One-Minute-Manager-Kenneth-Blanchard/dp/074350917X The 7 Habits of Highly Effective People: https://www.franklincovey.com/the-7-habits/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 1451: In her article, Laura Stack offers actionable insights for leaders striving to enhance their productivity. She highlights the importance of prioritization, clear delegation, and managing team morale. With practical tips to streamline processes, she empowers leaders to balance workload and foster high-performing teams. Read along with the original article(s) here: https://theproductivitypro.com/blog/2008/04/productivity-for-leaders/ Quotes to ponder: "Leaders who understand the difference between what's important and what's urgent will always come out ahead." "Delegation without communication is just abandoning tasks to someone else." "Your team will look to you for morale and energy, so be sure to model the productivity behaviors you want to see." Episode references: The One Minute Manager: https://www.amazon.com/One-Minute-Manager-Kenneth-Blanchard/dp/074350917X The 7 Habits of Highly Effective People: https://www.franklincovey.com/the-7-habits/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Want to Start or Grow a Successful Business? Schedule a FREE 13-Point Assessment with Clay Clark  Today At: www.ThrivetimeShow.com   Join Tim Tebow, LIVE and in-person at Clay Clark's December 5th & 6th 2024 Thrivetime Show  Business Workshop!!! Learn Branding, Marketing, SEO, Sales, Workflow Design, Accounting & More **Request Tickets & See Testimonials At: www.ThrivetimeShow.com **Request Tickets Via Text At (918) 851-0102   See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a    Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire   See Thousands of Case Studies Today HERE: www.thrivetimeshow.com/does-it-work/  

Extraordinary hospitality is a powerful competitive advantage. In this episode, Will Guidara explains how he transformed his New York City restaurant into the best in the world by creating bespoke experiences for customers and shares how any business can succeed by being more intentional and creative to build meaningful relationships with those they serve. YOU WILL LEARN:· The critical difference between hospitality and service.· The 95/5 rule.· The power of a team huddle. MENTIONED IN THIS EPISODE:Become a Certified Full-Service Professional “Unreasonable Hospitality,” by Will Guidara www.unreasonablehospitality.com www.elevenmadisonpark.com “The One Minute Manager,” by Ken Blanchard and Spencer Johnson NOTEWORTHY QUOTES FROM THIS EPISODE: “Service is effectively fulfilling the base level promise. Hospitality is how you make the people feel when you provide that service.” – Will Guidara “Sometimes you just need to slow down to speed up; we shouldn't always try to multitask and be efficient.” – Will Guidara “It's not the cost of the gesture that matters, it's how it makes people feel.” – Will Guidara “It feels great to make other people feel good.” – Will Guidara “The only advantage that exists in the long term comes from hospitality, from consistently and generously investing in relationships because they take time to build and, if you build them in the right way, they take a long time to erode.” – Will Guidara Hosted on Acast. See acast.com/privacy for more information.

One Minute Manager author Dr. Ken Blanchard and Randy Conley, VP and Trust Practice Leader at Blanchard Company riff about Simple Truths of Leadership and Simple Truths of Leadership Playbook. How are you improving over the next 52 minutes, or 52 hours or weeks? Are you catching your teammates doing something right? From this conversation, you will garner: The art of brilliant collaboration.It's the ticket to admission to the table where decisions are made. Why apologizing is an admission of responsibility? Why is truth the softest pillow to sleep on? What is man's deepest need? How can these 52 tenets be applied to interviewing and onboarding? How does an Ego Anonymous meeting go?Visit www.blanchard.com to buy any of Dr. Ken Blanchard's book and access the professional services offered by the company. They create inspired leaders through dynamic, human powered learning experiences. This show was presented by the fast growing enterprise Return Valets. Visit www.returnvalets.com and learn about Return Valets, your premier online returns concierge service catering to the multifamily, commercial, and residential markets. We specialize in providing affordable solutions tailored to meet the diverse needs of our clients. Whether it's direct pickup from your doorstep or using our strategically located, secured Return Drop Boxes, Return Valets is committed to delivering unparalleled convenience for you, your residents, and your tenants.Become a supporter of this podcast: https://www.spreaker.com/podcast/success-made-to-last-legends--4302039/support.

To create a motivated and growth-oriented workplace, audiology practice owners must align team members with their core values and mission. Howard Behar exemplified this at Starbucks, where his values-driven leadership led to global expansion. In this episode, Howard shares leadership principles and strategies for audiology practice owners, highlighting the importance of hiring the right people and fostering a culture of servant leadership. Howard Behar is a speaker, advisor, mentor, and bestselling author of It's Not About the Coffee. Under his leadership as president of Starbucks International, the brand expanded from 28 stores to over 15,000 locations across five continents. In this episode, Kevin and Howard will discuss: - The motivation behind Howard's book - The necessity of being a servant leader - The importance of core values for navigating stressful times - Empowering employees through responsibilities - Howard's six P's of a fulfilling life - Servant leadership principles for practice owners - The influence of core values on hiring and team development - Practical steps for defining core values - And other topics… Howard Behar is a speaker, advisor, mentor, and former president of Starbucks Coffee International. He joined Starbucks in 1989 when the company had just begun to venture outside the Northwest region. During his tenure as president, Starbucks expanded from 28 stores to over 15,000 locations across five continents. He is the bestselling author of It's Not About the Coffee. Howard retired as the president of Starbucks North America in 2007 but continues to influence leaders through his writing and speaking engagements​. Connect with Howard: Howard's LinkedIn: https://www.linkedin.com/in/howard-behar-24ba274/   Howard's Email: hb@howardbehar.com Howard's Phone: 206-972-7776 Resources Mentioned: Howard's Book, It's Not About The Coffee: Leadership Principles from a Life at Starbucks: The One Minute Manager by Ken Blanchard and Spencer Johnson: https://www.amazon.com/The-One-Minute-Manager/dp/0688014291/ Kevin's email: kevin@medpb.com  The Only Thing: If you're an audiologist and want to grow your practice – we've got a FREE, expert guide to help you achieve your goals. It's called The Only Thing.  This expert guide will show you how to increase new patient calls by 5 to 57 a month, schedule more new patients each week, help more people, and increase revenue. It's the best resource I know for growing your audiology practice. Get your copy for free at http://medpb.com/mastery.

Let's talk about the training cycle for raising up multiplying leaders, focusing on the controversial "L" in the Model, Assist, Watch, and Leave/Launch (MAWL) framework.This episode emphasizes the importance of strategic absence to help new leaders grow and take ownership of their skills, drawing on examples from Jesus' ministry and practical leadership strategies like the One-Minute Manager. The conversation highlights that leaving or launching leaders is crucial for their development and the multiplication of the kingdom, ultimately leading to stronger, more independent leaders who can carry the mission forward.

Does hospitality translate from restaurants to pet care? Ken Botts, owner of Creekside Critters Pet Sitters, shares his journey into the world of pet care. He discusses the importance of community engagement, effective hiring practices, and the parallels between providing excellent service in restaurants and pet sitting. Ken emphasizes the role of heart-driven hospitality in building trust with both human clients and their furry companions. Main topics: Transition from food service Importance of hiring practices Community engagement strategies Marketing and brand presence Leadership and team management Main takeaway: Every interaction counts, from the smallest pet to the largest, it's all about heart-driven service. About our guest: My life's mission has always been to help make the world a better place. For the first 35 years of my life, I did that working in the food service industry. Like many in the food service business, I got my start washing dishes - the most important job in the kitchen. Over the years I worked my way up the ranks by managing restaurants, developing training programs, designing concepts, creating process improvement programs, leading marketing and sustainability initiatives, and owning two world famous cafes. Little did I know, my career in food service would allow me to make an impact on such a large scale. As the Special Projects Manager for Dining Services at The University of North Texas, I helped open the Nation's first vegan dining hall on a university campus. With national attention on the success of the vegan dining hall, I was recruited by the Humane Society of the United States (HSUS). There I created an international culinary training program and helped institutional food service operators develop menus, design concepts, and create training programs focused on plant-based menus and taking animals off the plate. During my time with HSUS, I became very interested in animal welfare issues. I traveled internationally and often spoke at conferences about the connection between our food choices and animal welfare issues. In 2020 I decided to leave the food service and give my full attention to caring for animals and started Creekside Critters Pet Sitters. My business allows me to give pet parents peace-of-mind, and bring happiness to their pets while their parents are away. It also allows me to create fun and meaningful jobs in the communities that we serve. When I am not taking care of animals or developing an awesome team of pet sitters, I enjoy spending time at home with my beautiful wife, Saundra, being involved with my church, volunteering in the community, and hanging out with my three orange cats. You will often find me on my bike going the distance with hopes of someday riding across America or relaxing on the back porch with a cup of my favorite coffee. Links: Website: creeksidecritters.com One Minute Manager: https://amzn.to/4cHxPiU On LinkedIn: https://www.linkedin.com/company/creekside-critters-pet-sitters/ Give us a call! (636) 364-8260  Follow us on: Instagram, Facebook, Twitter Email us at: feedback@petsitterconfessional.com Full show notes and transcript   Sponsored by: ❤️ Our AMAZING Patreon Supporters  Time to Pet Visit: https://timetopet.com/confessional Code: 50% off first 3 months Pet Perennials Visit: https://petperennials.com/pages/register-for-a-business-account Code: 'PSC' when registering for a $2 off coupon on any purchases in the 1st 90 days

Alan Williams is the founder of SERVICEBRAND GLOBAL and advises business leaders internationally to deliver value driven service.    Dave Stubberfield is the director of Carter Consultancy and specializes in enabling cultural transformation to help businesses achieve greatness. They are the authors of Supercharging the Customer Experience: How Organizational Alignment Drives Performance.   Questions · We always like to ask our guests if they could share in their own words a little bit about their journey. So basically, how it is that you got from where you were to where you are today. · Now, the both of you teamed up together and wrote this awesome book Supercharging the Customer Experience. Can you share with our listeners a little bit about the book, maybe two or three overarching themes that the book focuses on and who is the book geared towards? · What are maybe two or three behaviors that you believe is critical for customer success in a business both from an employee perspective and from the leadership perspective. · So, could you share maybe just some insight for us on what you believe is the future of AI as best as you can, because AI does cover a lot of stuff. But what do you believe is the future of AI? And how will that impact human interaction? · So, can you also share, and each of you can give me your answer to this particular question. What's the one online resource, tool, website or app that you absolutely cannot live without in your business? · If you could share with me maybe a book that you read recently, or even a very long time ago, but it has still had a very great impact on you, whether from a professional capacity or even a personal development capacity. · Now, can you also share with us what's the one thing that is going on in your life right now that you're really excited about, either something you're working on to develop yourself or your people. · Where can listeners find you online? · Now, before we close off the episode, we always like to ask our guests, do you have a quote or a saying that in times of adversity or challenge you will tend to revert to this quote if for any reason you get the real or you get off track, the quote kind of helps to get you back on track. Do you have one of those? Highlights Alan and Dave's Journey Me: We always like to ask our guests if they could share in their own words a little bit about their journey. So basically, how it is that you got from where you were to where you are today.   Alan Williams: Alan shared that he started off in commercial hospitality management. So, he remembered being at school thinking, he wants to go to university, but he wants to do a degree that's going to help him get a job.  And he really didn't like the idea of what he at that time considered to be really boring businesses like banking, where you're sat in an office all day. And he was lucky enough to get a holiday job in a hotel, and he thought that's it, exciting, looking after people, fun.  So, that was the beginning. And then he moved somewhat later in his career into workplace management. So you might know it as facilities management, so all of the services in workplaces offices, and he referred to them those offices actually, as they're really hotels with desks instead of beds, that's the only difference. And then he set up SERVICEBRAND GLOBAL in 2005, and he's been helping progressive leaders in organizations around the world since then, using what he learned in the hospitality sector.  Dave Stubberfield: Dave shared that for him, he guesses similar to a degree. So, he was just about leaving school and the careers advisor said, you've got the potential to go to university, but he didn't really know what for. So, he decided against it and tried the apprenticeship route in the corporate space, which he loved, and a lot of customer facing roles. Then there was an initiative called Lean, where he became kind of a Six Sigma qualified individual. And then it just kind of spiraled into attaching customer experience to the continuous improvement framework, really. And how changes adapt in organizations. And then, 2020 set up Carter Consultancy, and he hasn't looked back since. So yeah, he loves what he does.   About Alan and Dave's Book – Supercharging the Customer Experience and Three Overarching Themes the Book Focuses On Me: All right, thank you so much, gentleman. Now, the both of you teamed up together and wrote this awesome book Supercharging the Customer Experience. Can you share with our listeners and either of you can answer this question, a little bit about the book, maybe two or three overarching themes that the book focuses on and who is the book geared towards?   Dave Stubberfield: Dave shared that he's known Alan for a few years now. But it just so happens that they were interested in creating a customer experience development programme for the BQF, The British Quality Foundation. And the President kind of joined them together and said, “Look, you're both trying to achieve the same things.” So very, very quickly, during their initial meeting, they realized that they are very aligned in how they think and what they wanted to achieve. And through the development of that programme, and Alan out of the blue turns and he said to Dave, “This has got the makings of a great book. Do you want to write one?” And like a rabbit in the headlights, he just kind of froze, and then said, “Yes, let's do that.”  And so, through Alan's guidance from his previous experience of being an author, he's brought him on that journey with him and he's really, really enjoyed it. And the foundation to the book really stemmed from the training, the development programme they put together, which is really all about putting CX into context. They believe there's a lot of content out there. He's going to leave Alan to drop the question in a second, but they believe there's a lot of content out there. But they believe that the actual application of customer experience doesn't happen as frequently as it should, which led us to the question, Alan?   Alan Williams: Alan shared that's right. When they were thinking about the book, they were thinking, well, how is this book going to be any different to all of the others out there on the topic of customer experience? Because don't know if you've checked, but there's just like so many books on the topic. And they just found themselves with this question, which is, “With all the content on the topic that's out there, why is great customer experience so rare?” It doesn't make sense if there's all that resource out there to guide people.  And that was what Dave's just touched on there that the problem, and the challenge is that so much of the time people are focused on content, and knowledge, rather than the practical application of that knowledge on a day in day out basis. And that's why the great customer experience is so rare. And in the book, they provide a framework that helps you whatever sector you're in, wherever you are in the world, whatever the size of your organization provides you with a framework that can help to guide you create your own customer experience strategy that suits your own particular individual circumstances.   Me: All right, so let's use a use example, a use case, I like the fact that you gentleman said that you want to focus on the practical because you are very correct. There are many, many books out there on CX and EX. And you read the content, and it's focused on knowledge, the definitions, the theory, but how does that really work with an organization, with people, with their behaviour, we getting them motivated with having them intrinsically applying that in every single interaction regardless of the channel that they're serving the customer on. So, you can choose a business, I will leave it up to you in terms of the use case, just give us an example of based on the framework that you have in the book, how does this really apply to a business?   Alan Williams: Alan shared that he's not even going to choose a particular business. He thinks that sometimes when you do that, you're kind of dragged into generalization. So, he's just going to tell you a story. And it was a business that he was working in and they focused really hard on everybody that was in the organization understanding that they were part of delivering a great customer service and their job was to make their customers and clients feel important, that was the reason that they were all there.  And he remembered on reception, they were expecting a guy attending a very important meeting. And so obviously, they knew in advance that he was arriving, and they have pre-prepared a name badge, they also aimed to greet people before they introduce themselves in this particular environment. And so that happened, the receptionist greeted the gentleman by name, but they had not expected one thing, and that is that he brought with him a small terrier dog. Now, the receptionist actually said to him, complimented him on the dog, and then said, “And now Sir, if you could just lift him up in front of the camera.” and produce a name badge for the dog. And the guy went into the meeting room and announced to the people from the client organization, “That is the best welcome I've ever had anywhere in the world.” And then the meeting was a great success, down to that receptionist. So, the reason he loves that story is because it really emphasizes the importance of people understanding the big why they're there, rather than getting consumed and distracted with the small tasks that they might have to do in order to satisfy them.   Behaviours that are Critical for Customer Success in a Business from an Employee Perspective and from the Leadership Perspective Me: Now, based on your research, and your experience, both of you in the CX space, if you were to choose maybe two or three behaviours that you believe is critical for customer success in a business, and I'm not just talking from the employee perspective, but also from the leadership perspective, like what are the three key behaviours that will more than likely lead to a culture where people have that customer centric mindset, regardless of the type of customer, how complex the problem or issue might be, but they're always driven by that because of those core behaviours. Would you be able to identify what those if you were to pick three, what those would be?   Dave Stubberfield: Dave shared that he can start with one for sure. And the one that leaps out with him is Empathy. And that runs from a kind of a customer facing team into the customer, but like you said, it's the leadership into to the rest of the teams and the organization. He thinks having that empathetic understanding of what people might be trying to do, or what they're going through, is so powerful.  And we're stepping into the realms of emotional intelligence here. And to the point that Alan's just made in that in that story, which is fantastic. People have to buy into that, right. So, they have to buy into that culture of trying to achieve and deliver that experience, not once but every single time. And he thinks that starts with a lot of empathy. He knows some leaders that are not very empathetic, shall we say, and don't understand why they can't achieve the results they want to achieve, not only in the business, but in the customer experience space as well. So, he would lead with empathy being one of the most powerful ones because it unlocks so much. Alan, I don't know if you've got anything to add to that at all?   Alan Williams: Alan shared that he'll go with number two, though, which he thinks is about positivity. So, when a customer asks you for something, the answer is yes. And it might not be exactly what they were expecting or had asked for. But how often do you hear, no, can't do that. And that's really not a good start to a conversation. So, he'd follow empathy with Positivity.   Dave Stubberfield: Dave stated that he would go number three is probably Communication. And that he guesses all ties everything up together nicely. He thinks sometimes, again, starting at the top with leadership, they might send a message once, whether it's via email, or it could be in person, it could be a presentation, and some people think that they can just deliver that message once and everyone gets it and understand it, it needs to be reinforced, it needs to become part of the embedded as part of the DNA of the organization. And that message needs to be repeated so it's understood and lived every single day. And he thinks having a great deal of empathy, and positivity, it just needs to be reinforced through communication, he personally believes.   Alan Williams: Alan asked can they give you just one extra one as a bit of added value. So, he'd go with Obsessive Attention to Detail. And this is kind of every person, every day, every minute, because consistency is what makes the great businesses set apart from those that are good some of the time. And that's because everybody in the organization knows the fine detail of what's required, and is then committed to delivering that every single time.   Me: All right, so Empathy, Positivity, Vommunication and Obsessive Attention to detail. Okay, thank you so much, gentlemen.    Insight on the Future of AI and How it Will Impact Human Interaction Me: Now, I liked the fact that most of what you talked about focuses on people, focuses on behaviour, focuses on relationships, practical things that we can see, things that we do every day. I found, and I'm sure you've seen it as well, that in the last, I would say, maybe two or three years or even before but definitely in the last two or three years, there has been a lot of emergence in the space of technology with artificial intelligence. And I find that organizations sometimes may not necessarily be integrating it or using it in the best way possible to ensure that it's not replacing humans, but more so helping humans that can really help the overall experience.  And I'll give you an example. Over the weekend, I had a friend that has a mobile modem and we were having some issues adding some data to it and we called our local telecommunication company, reached out to them through their website. Actually no, we did it through their app that was on the phone, but the app has a Bot at the top and the bots name was Ruby. But Ruby can't answer any questions, Ruby doesn't remember what you told her before. And so, you tell Ruby, I'd like to speak with a representative, Ruby starts a conversation again, “Please provide me with your name and account number. Please tell me exactly what your query is about.” And I told Ruby that before and I felt like I was going in circles, it was just crazy. So, could you share maybe just some insight for us on what you believe is the future of AI as best as you can, because AI does cover a lot of stuff. But what do you believe is the future of AI? And how will that impact human interaction?   Dave Stubberfield: Dave shared that it's really interesting. And they cover a lot of this in the book. And honestly, you could spend hours upon hours doing research. And he kind of immersed himself into this. You're spot on, AI is kind of forefront of technology at the minute, everyone seems to be dipping into it. You've also got augmented reality that people are looking at as well and they are fantastic things, and it's just incredible what some of these things can do. The problem that organizations have today is they see something shiny, something sparkly and go, right, we need that. And they try and integrate it and it's just kind of a lift and shift, kind of slot it into a place, and it fits in just or they've squeezed things around, and they go perfect. We can take our AI integration box off, we've done that.  But like you've just said there, there's not been any kind of sort of thinking or thought process around how we actually integrate that to the all of the other services and ways of communication that we have as an organization, that omni channel element hasn't been considered, we just see AI as a way potentially to do something with generative text, for example. And we go yep, okay, we can we can get that in, we can do that there, and boom, it's done. It's thinking about the entire process.  And he thinks another element to that is, let's say one organization in a certain industry does something that's quite revolutionary. Other companies in the same industry or even outside the industry might try and replicate that and they haven't considered how they operate as an organization, the value they deliver to their customers, and if it actually works. He thinks a lot of people feel like they might miss the boat if they don't sort of get on board with the technology bus, because it's just constantly changing. So, there's a lot of risk when it comes to technology, you need to do your research, your homework and what fits for the business.  And for him, it's thinking about it from a people point of view, technology's forefront of the minute AI, you name it, there's lots it can do. But it needs to work for people. And that's the thing, really, he thinks sometimes isn't considered. So, that would be his thought. Alan, I don't know if you've got anything to add to that at all.   Alan Williams: Alan shared that he thinks that the issue is that people consider technology to be an alternative solution, whereas in fact, it should just be a support to people. So, when you've got predictability and high volume, then sure, he thinks technology can be a massive help in that sort of situation. But where you've got unpredictability, and perhaps volume that is up and down, then it's much less helpful. And it might be that a human being could deal with that much, much better. So, the big thing, though, is this thing about technology being a tool, rather than the be all and end all and he liken it to a scalpel, a scalpel in the hands of a really experienced surgeon can save people's lives. But in the hands of somebody who doesn't know what they're doing can be really dangerous. And it's the same with tech and customer experience.   App, Website or Tool that Alan and Dave Absolutely Can't Live Without in Their Businesses When asked about an online resource that they can't live without in their business:  Dave Stubberfield: Dave stated what a question. He's going to be totally contradictory to what he just said, he going to go ChatGPT. So, he uses that as a bit of a sounding board, really. So, in his organization, it's just him. So, sometimes when he has a bit of an idea, he thinks, “Oh, okay, maybe I should post it on social media or I should do this and have a bit of an idea.” He will often ask Alan because they are very alike, but sometimes he will just put a bit of a question into ChatGPT and asked for maybe what's relevant or how he should do a certain thing. And knowing that it's not always 100% accurate, he uses that as kind of as a gauge really to see if he's on the right track.  It's funny, he will put something into ChatGPT, for example. Let's say he wanted to do a LinkedIn post this week and he might say, “Give me five myths about customer experience that we can debunk.” And he might find one of them, he goes, “Well, that's not a myth at all. That's the complete truth.” So, he might swing it in a way that he thinks is his own personal view and opinion. And he uses that as kind of a something to generate a bit of a conversation with himself rather than just talking to the brick wall. So for him, he quite often uses ChatGPT, he would say he's using it daily, which is, it's mad really how it's become so prominent in people's lives.   Alan Williams: Alan shared that he's going to add to his CV that Dave asked him before ChatGPT that'd go down really well. His, is his Outlook Calendar. He's a bit too reliant on this. Basically, if it's not on the calendar, he's not there. And occasionally, he was telling somebody just the other day how he was just about to go into a lunch meeting and he got a message from somebody saying, “Really looking forward to seeing you for lunch today.” And he had to have a very quick lunch meeting and then get to the other one and not tell the person. But his calendar is his.   Me: So, Calendar and ChatGPT. Excellent.   Books that Have Had the Biggest Impact on Alan and Dave Me: Now, I usually ask the question, what book or books have had the biggest impact on you? I noticed in your book, which I love about how the layout of the book was done, that at the end of each chapter, you have a little box that says, “Want to know more” with resources in the form of articles and books that the reader can access if they want to gain additional information. I think that's brilliant. But I will still ask it. So, if you could share with me maybe a book that you read recently, or even a very long time ago, but it has still had a very great impact on you, whether from a professional capacity or even a personal development capacity.   Alan Williams: When asked about books that have had the biggest impact, Alan shared that his is a long time ago, actually. So, The Balanced Scorecard: Translating Strategy into Action by Robert S. Kaplan and David P. Norton. So, basically, this is about making sure that your business is balanced and looking after all of the different stakeholder groups, rather than being just focused on generating profit. And over the years, that kind of sentiment he thinks has grown into triple quadruple bottom line ESG, all of the terms that are given to it, but basically a very, very similar message in that you're managing your business holistically, rather than just to generate profits. So, that's his.    Dave Stubberfield: Dave shared that he's got a few that springs to mind. And the one he's going to talk about most prominently is the one he's listened to recently is the One Minute Manager by Kenneth H. Blanchard. This was a recommendation to him, he's heard it and seen the sites all around, but he's never actually taken the time to listen to it. So, that for him was really, really interesting because it talks about trying to do things in a minute, setting goals that people can read in a minute. Having reviews whether it's positive or negative in a minute, so you can redirect people or praise people. And he thinks a lot of us get bogged down in just day to day life, that everything becomes much more intense than it needs to be. So, that One Minute Manager for him, it was talking specifically about managing a team in an organization. But he thinks you can apply it to absolutely anything. So, that's the one he's listened to most recently that has been phenomenal and eye opening for me.   One that he would like to call out that he's previously listened to is The Prosperous Coach: Increase Income and Impact for You and Your Clients by Steve Chandler. So, coaching is a part of what he does and t that was something that really helped him and kind of confirmed to him and validate that he can do what he's doing, which was amazing, because he had a lot of doubt at the time when he started if he's a massive suffer of the imposter syndrome. So, that was really good for him personally.  And the other one he was considering? It was, Who Moved My Cheese?: An Amazing Way To Deal With Change In Your Work And In Your Life by Spencer Johnson, which is just he thinks it's a staple, if you haven't read or listened to that, then go and listen to that. That's phenomenal.   What Alan and Dave are Really Excited About Now! Alan Williams: When asked about something that they are excited about Alan shared that this is going to be boring to some people, because the CX in context development programme, he's thrilled about this, because they've started to deliver to clients, and the feedback has just been fantastic. And people are just saying, this is a real eye opener, because CX cannot just be treated in isolation, it is inextricably connected to other parts of the business. And this framework helps them to do that in a really simple to understand way and a very practical way. When he gets that sort of feedback, it makes him feel that it's been worth putting together what they've put together because it's good to be able to help so many people out there.   Dave Stubberfield: Dave shared that for him, he could quite easily say the same thing. But he's going to be different. So, he would say in the past 18 months, he's been developing an online tool that's called Nova. And Nova is a way and means of teams, organizations to measure how well they are implementing continuous improvement in their business, or in their team or in their organization. And that is something he's done for a long time and he used to do it by an Excel spreadsheet. And talking to a friend of his, he said, “Dave, why on earth are you using a spreadsheet in this day and age?” And he kind of sat back and thought, “Okay, I should practice what I preach here and change what I do.” And it's led to this tool, which he personally believes is cutting edge.  So, basically, it's an assessment that each team would do in an organization, it will give them a score, it will give them actions to do, it will give industry insights as well, based on the information that's been provided, just so that it can help the team progress. That then creates an aggregated score up to the leadership, and that can be viewed across the leadership peers and the group. So, if you've got an entire organization, you've got a continuous improvement score, essentially, for the entire organization with industry insights that help drive the improvement of that organization and with Alan's help, they're going to look at introducing customer experience to that later in the year.  They've also got plans to introduce change management as well, as well as vision values, employee engagement, they see this as a potential game changer tool that can disrupt organizations for the better. So, a lot of positive to come from that. And that's not long been launched really, the start of this year and they've seen some really, really interesting returns on investment as well. So, fingers crossed that's one for the future.   Me: That sounds amazing, Dave. Is that available to anyone in the public? Or it's still in beta?   Dave shared that it's available to absolutely everyone and anyone that might be a little bit unsure, a little bit reluctant to get involved or have a look, there's a free business health check at the very beginning that you can take, an initial assessment that sort of points you in the right direction, ask some leading questions to get you thinking, “Are you doing the right thing?” And at the end of it, it will tell you how you're performing based on that information and their suggestions moving forward. So, there's a bit of a freebie at the front as well.   Me: Now, my next question would be where can our listeners find that resource online?   Dave shared that they can find that at www.thinknova.uk    Where Can We Find Alan and Dave Online Alan Williams - Company website – www.servicebrand.global.com LinkedIn – Alan Williams   Dave Stubberfield - LinkedIn – Dave Stubberfield Dave's company website – www.carter-consultancy.com   Quote or Saying that During Times of Adversity Alan and Dave Uses  Me: Now, before we close off the episode, we always like to ask our guests, do you have a quote or a saying that in times of adversity or challenge you will tend to revert to this quote if for any reason you get the real or you get off track, the quote kind of helps to get you back on track. Do you have one of those?   Alan Williams: When asked about a quote or saying that they tent to revert to, Alan shared that this relates to the book, actually. So, he created this the end of last year (2023) and that is, “Content without context is toast.”   Me: I saw that in the book, I thought it was kind of cute. So, can you tell our listeners a little bit about how that quote brings you back on track?   Alan shared that it originated really from culture eats strategy for breakfast, it's like that kind of ring and tone to it. And he was just thinking about how so much, especially with social media, it's all about pumping stuff out there. But he thinks it really helps you to recollect yourself if you remember that your particular situation is unique. And you just need to focus on that. Don't get worried with all of the possibilities of all of the content, just think about what situation you're in right now and that will help you deal with it.   Me: All right. Thank you so much, Alan. Dave, do you have one of those quotes?   Dave Stubberfield: Dave shared that he does, his is a bit cheesy, people might hear and go, oh, no. But his one is, “Teamwork makes the dream work.” And he thinks, for him, to put that into context, again, he's spoken that he's solo in the business. But he thinks realizing that collaboration is king, really. So, let's take the book as an example. There would have been days, he's sure, that he would have been not really 100%, and not firing on all cylinders. But he knew that he would have to present something to Alan later in that day to say, “This is what I've done or what I've produced.” So, that would be that factor.  But there would also be helping Alan out. If Alan said, Ok, we've got 10 actions to do, but I'm in meetings for the rest of the week, he would go leave that with me. I'll pick that up. he'll take the strain. And he thinks that's part of that teamwork. And he thinks, again, that's part of why they work so well, because they do have the ability to understand when someone hasn't got the time or the space. The other person just seems to pick it up from somewhere. He doesn't understand how or why, it's a bit of a dark art, but it seems to be working well for them. But that for him is the one, knowing that collaborating with people is often going to be so more advantageous to absolutely everyone. That's the one for him that pulls him out of that pit sometimes where he might not be feeling great.   Me: All right, thank you so much. So, Alan's quote, “Content without context is toast.” And Dave's quote is, “Teamwork makes the dream work.” Now, both quotes are phenomenal. And just to kind of piggyback on what Dave said just now, I say it all the time in customer service trainings, no man is an island, and the reason why an organization has more than one person working in it is we all have to work together. Everyone's role is important. You gentlemen wrote this book and I'm sure that it required a lot of sweat, tears, hard work, focus, just a lot of energy and engagement that you both had to put into it. And it wouldn't be the success that it is today if it is that you didn't put that effort into it. So, I fully, fully, fully endorse both the quotes that you've given to us.  And just want to remind our listeners that customer experience is a journey, it's not something you're going to get to overnight or in an hour. It's not something that you're going to just get from one book. And it's something that we continually work to improve every single day that we get the opportunity to work on it. So, thank you so much for sharing your great insights about your book, about all the different things that you're doing in your organizations, with your own clients. It was really a great interview and I hope you had as much fun as I did.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Links • The Balanced Scorecard: Translating Strategy into Action by Robert S. Kaplan and David P. Norton •  The One Minute Manager by Kenneth H. Blanchard •  The Prosperous Coach: Increase Income and Impact for You and Your Clients by Steve Chandler •  Who Moved My Cheese?: An Amazing Way To Deal With Change In Your Work And Life by Spencer Johnson   The ABC's of a Fantastic Customer Experience Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Legendary leadership expert Ken Blanchard and Randy Conley talk about the backstory of the One Minute Manager. They also discuss seagull management, the power of simplicity and brevity, and how to stay fit, engaged, and contributing at age 85. Show Notes The Art of Leadership Live On The Rise Newsletter Preaching Cheat Sheet Watch on YouTube Follow @careynieuwhof Follow @theartofleadershipnetwork   This episode is sponsored by: COMPASSION As a pastor, I knew child sponsorship was an opportunity for my church to make an impact worldwide and I trusted Compassion International to make that happen. Learn more about hosting your own Compassion Sunday at http://compassion.com/carey   GLOO Take the pain out of communicating with your people, get free texting with our friends at Gloo. Check out http://gloo.us/freetexting   TIMESTAMPS: Co-authorship and Writing Process (00:07:40) The One Minute Manager (00:18:28) Spiritual Foundation of Leadership (00:24:23) Simplicity in Leadership (00:26:30) Development of Situational Leadership (00:29:10) Focus on Middle Management (00:35:32) Influencing Top Managers (00:37:19) Seagull Management (00:37:54) Creating Memorable Metaphors (00:39:21) Ego's Anonymous (00:41:27) Servant Leadership (00:48:44) Refiring at 85 (00:50:52) Longevity in an Organization (00:55:07) The One Minute Reprimand to Redirect (00:59:45) Fear and Trust (01:00:55) Unequal Treatment and Fairness (01:03:38) Leadership in Absence (01:05:53) Collaboration and Leadership (01:10:01)   Brought to you by The Art of Leadership Network

Join hosts Mike and Mark on the latest episode of the Moonshots Podcast as they dive into the timeless wisdom of Ken Blanchard's renowned book, “The One Minute Manager.” In this insightful discussion, they unravel the essence of effective management and leadership, distilled into three fundamental lessons.• Buy The One Minute Manager on Amazon: Link• Become a Moonshot Member: Link• Watch this episode on YouTube: LinkThe episode starts with Ken Blanchard's profound insights on the essence of leadership, emphasizing the significance of serving first and leading second. Through the lens of servant leadership, Blanchard sets the stage for exploring the core principles of the One Minute Manager approach.Moving into the heart of the discussion, the Productivity Game segment unveils the power of setting one-minute goals, as inspired by Blanchard's methodology. Mike and Mark dissect the creation of a new managerial framework that fuels ambition and drives productivity to new heights.In a captivating turn, the hosts draw parallels between Blanchard's teachings and the dynamic duo of Steph Curry and Steve Kerr. Through their exemplary teamwork, Curry and Kerr showcase the transformative impact of praise, underscoring the importance of acknowledgment and encouragement in fostering a culture of excellence.Continuing the exploration of Blanchard's principles, the Productivity Game team delves into the art of one-minute praising and its profound effect on morale and performance. With actionable insights, they illuminate the value of regular check-ins and constructive feedback in nurturing talent and maximizing potential.Wrapping up the episode, Ken Blanchard's reflections on belief systems resonate deeply, reinforcing that good management is as much about mindset as it is about behavior. Through introspection and intentionality, leaders can cultivate a culture of trust, empowerment, and continuous growth.Don't miss this enlightening episode of the Moonshots Podcast, where timeless wisdom meets actionable insights, guiding you on mastering management and unleashing your full potential.Links: • Buy The One Minute Manager on Amazon: Link • Become a Moonshot Member: Link • Watch this episode on YouTube: Link Thanks to our monthly supporters Jasper Verkaart Ron Chris Turner Margy Diana Bastianelli Andy Pilara ola Fred Fox Austin Hammatt Zachary Phillips Antonio Candia Mike Leigh Cooper Daniela Wedemeier Corey LaMonica Smitty Denise findlay Krzysztof Diana Bastianelli Nimalen Sivapalan Roar Nikolay Ytre-Eide Stef Roger von Holdt Jette Haswell Marco Silva venkata reddy Dirk Breitsameter Ingram Casey Nicoara Talpes rahul grover Evert van de Plassche Ravi Govender Craig Lindsay Steve Woollard Lasse Brurok Deborah Spahr Barbara Samoela Christian Jo Hatchard Kalman Cseh Berg De Bleecker Paul Acquaah MrBonjour Sid Liza Goetz Konnor Ah kuoi Marjan Modara Dietmar Baur Ken Ennis Bob Nolley ★ Support this podcast on Patreon ★

Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/ See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire See Thousands of Actual Client Success Stories from Real Clay Clark Clients Today HERE: https://www.thrivetimeshow.com/testimonials/ See Thousands of Case Studies Today HERE: www.thrivetimeshow.com/does-it-work/  

In this episode of the Success is a Choice podcast, our guest is Mark Miller, former Vice President for High-Performance Leadership at Chick-fil-A.   Linkedin - Linkedin.com/in/highperformanceleaders Twitter - @MarkMillerLeads YouTube - https://www.youtube.com/channel/UC0WyGFO_7Z28rL5jNj6Ed3g Website - markmillerleadership.com Email - mark@markmillerleadership.com Smart Leadership Assessment - https://slassessment.markmillerleadership.com/ Mark Miller covers a lot of ground in this conversation including ... Hiring the right people Chick-fil-A's competitive advantage Building the right culture Writing 12 books ... and much more!!! Mark Miller is the former Vice President of High-Performance Leadership at Chick-fil-A. In 1978, he joined the corporate staff working in the warehouse and mailroom. Since that time, he has provided leadership for Corporate Communications, Field Operations, Quality and Customer Satisfaction, Training and Development, and Leadership Development. During his tenure with Chick-fil-A, the company has grown from 75 restaurants to over 2,300 locations with annual sales approaching $10 billion. Mark began writing almost twenty years ago when he teamed up with Ken Blanchard, co-author of The One Minute Manager, to write "The Secret: What Great Leaders Know and Do". He's now written 12 books that have sold more than 1 million copies. His latest is called "Uncommon Greatness: Five Fundamentals to Transform Your Leadership".  Episode Timestamps: 2:00 - Quitting Chick-fil-A as a youngster 5:00 - Chick-fil-A hiring process 8:00 - Getting a Chick-fil-A restaurant 10:35 - Service aspect of Chick-fil-A 12:40 - Dealing with disengaged team members 17:00 - Adjustments Chick-fil-A made through the years 19:48 - Chick-fil-A's excellence 20:25 - Favorite book he's written 23:45 - Writing fiction vs. non-fiction 26:40 - Uncommon Greatness 29:30 - Free lunch every day at Chick-fil-A headquarters 31:00 - Mark's Cell 678-612-8441 - - - - Each week, the SUCCESS IS A CHOICE podcasting network brings you leadership expert Jamy Bechler and guest experts who provide valuable insights, tips, and guidance on how to maximize your potential, build a stronger culture, develop good leadership, create a healthy vision, optimize results, and inspire those around you. - - - -  Please follow Jamy on Twitter @CoachBechler for positive insights and tips on leadership, success, culture, and teamwork. Check out our virtual sessions for parents, coaches, students, and administrators at FreeLeadershipWorkshop.com. These sessions are free and cover a variety of topics. - - - -  The Success is a Choice podcast network is made possible by TheLeadershipPlaybook.com. Great teams have great teammates and everyone can be a person of influence. Whether you're a coach, athletic director, or athlete, you can benefit from this program and now you can get 25% off the price when you use the coupon code CHOICE at checkout. Build a stronger culture today with better teammates and more positive leaders.  If you like quotes, then you'll want to check out Jamy Bechler's new book "The Coach's Bulletin Board". It contains thousands of insights, thoughts, and quotes are contained in this book. Please visit JamyBechler.com/BulletinBoardBook to get your signed copy. - - - -  Please consider rating the podcast with 5 stars and leaving a quick review on iTunes.  Ratings and reviews are the lifeblood of a podcast. This helps tremendously in bringing the podcast to the attention of others. Thanks again for listening and remember that “Success is a choice. What choice will you make today?” - - - -  Jamy Bechler is the author of five books including "The Captain" and "The Bus Trip", host of the "Success is a Choice Podcast", professional speaker, and trains organizations on creating championship cultures. He previously spent 20 years as a college basketball coach and administrator.  TheLeadershipPlaybook.com is Bechler's online program that helps athletes become better teammates and more positive leaders while strengthening a team's culture. As a certified John Maxwell leadership coach, Bechler has worked with businesses and teams, including the NBA. Follow him on Twitter at @CoachBechler. To connect with him via email or find out about his services, please contact speaking@CoachBechler.com. You can also subscribe to his insights on success and leadership by visiting JamyBechler.com/newsletter.

Former Vice President of High Performance Leadership at Chick-fil-A, Inc. and Wall Street Journal bestselling author, Mark Miller, believes that, with the right tools, every leader has the ability to change the world. In this episode, he discusses his Five Fundamentals to Transform Your Leadership.So many leaders are barely maintaining the status quo, struggling to fully embrace their distinctive roles as architects of their companies' futures. Put simply, they are facing significant challenges and are unable to discern the path forward to unleash their complete potential.In an exploration of the path to achieve true greatness, Miller's newest book, Uncommon Greatness: Five Fundamentals to Transform Your Leadership (Matt Holt, February 27, 2024), challenges traditional leadership paradigms, questions deep-seated assumptions and equips leaders with practical, actionable ideas to implement immediately.Today, Mark serves as the Co-Founder of Lead Every Day, an extension of his life-inspired mission to encourage and equip leaders with the tools they need to be successful. Mark began writing almost twenty years ago when he teamed up with Ken Blanchard, co-author of The One Minute Manager, to write The Secret: What Great Leaders Know and Do. With over one million books in print in more than twenty-five languages, his global impact continues to grow. For more information, please visit https://leadeveryday.com/. Thanks to our sponsors...Club Capital provides monthly accounting, tax, and CFO services for insurance agency owners. Learn more at www.club.capitalBlueprintOS provides business coaching services to owners who are ready to make the shift from Rainmaker to Architect in their business. Discover how implementing systems, processes, playbooks, and routines will sustain growth and scale in your business. Visit www.blueprintos.com to learn more.Autopilot Recruiting is a continuous recruiting service where you'll be assigned a recruiter that has been trained to recruit on your behalf every business day. Listeners of Club Capital Podcast go to www.autopilotrecruiting.com and use the code ClubCapital to get started.Coach P found great success as an insurance agent and agency owner. He leads a large, stable team of professionals who are at the top of their game year after year. Now he shares the systems, processes, delegation, and specialization he developed along the way. Gain access to weekly training calls and mentoring at www.coachpconsulting.com. Be sure to mention the Above The Business Podcast when you get in touch.TodayApp is a corporate approved app that allows you to build custom activities and track all your commissions and bonus structures, and integrates perfectly with your CRM. It can even manage your employees' time, track production, have a leaderboard with metrics, and more. Contact Today App and for a custom demo and let them know you heard about them on The Above The Business Podcast. https://todayapppro.com/

 Have you ever read a book that literally changed your life? In 2004 I read Ken Blanchard's book, The One Minute Manager, and it saved my leadership legacy. In today's podcast, Ken Blanchard and his Vice President Randy Conley join me to discuss their leadership journeys, strategies for leadership success, and what leaders today need to know.

This week, Gareth is joined by a leader responsible for building one of the biggest software observability platforms across the globe. CTO of Dynatrace, Bernd Greifeneder, features on this episode to tell all about his role in developing the revolutionary platform which harnesses AI and automation for unified observability and security. Offering insight into the key milestones of Dynatrace's evolution, including their decision to go for public investment and their role in developing and utilising AI, Bernd exemplifies his role as a key figure in the software space. The introduction of a Chief AI Officer emerges as a focal point in the conversation, as Gareth and Bernd discuss the future of AI at great lengths, highlighting the anticipation of future technology disrupting the corporate landscape. Believing that proactively driving change is the key differentiator between managers and leaders, Bernd's hands-on role in building Dynatrace from the ground up illustrates his influence as an established tech leader.  Time stamps What good leadership means to Bernd (02:06) The early years of Dynatrace (06:28) The case for taking acquiring public investment (18:35) The 3 emerging types of AI (21:22) The rise of the Chief AI Officer (20:58) Bernd's biggest cybersecurity concerns (27:35) Dynatrace's revolutionary new tech (35:00) Achieving balance to battle burnout (40:37) Bernd's advice to his 21-year-old self (43:40)  *Book recommendation: The One Minute Manager, Kenneth Blanchard and Spencer Johnson - The New One Minute Manager (The One Minute Manager): Amazon.co.uk: Blanchard, Kenneth, Johnson, Spencer: 9780008128043: Books 

Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/ See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire See Thousands of Actual Client Success Stories from Real Clay Clark Clients Today HERE: https://www.thrivetimeshow.com/testimonials/ See Thousands of Case Studies Today HERE: www.thrivetimeshow.com/does-it-work/  

"Increase Productivity, Profits and your own Prosperity"

As the Founder and Managing Director of The Process Programming, just what kind of leader is Ed Haynes? This is an episode about how one person learned – the hard way – on what it takes to be a good leader, and what kind of leader you're meant to be. For Ed, this meant figuring himself out as a human being first. This meant unlearning the aggressive, brash approach as the captain of his rugby team, allowing himself to be vulnerable, and forming a team where leadership is a collaborative effort. Are you a managing a team? Or are you on a team that needs leadership help? Then this episode is a must. Check Out Ed's Favorite Leadership Books: The Advantage by Patrick Lencioni amazon.com/Advantage-Organizational-Everything-Business-Lencioni-ebook/dp/B006ORWT3Y Extreme Ownership by Jocko Willing amazon.com/Extreme-Ownership-U-S-Navy-SEALs/dp/1250067057 The One Minute Manager by Kenneth Blanchard amazon.com/Minute-Manager-Kenneth-Blanchard-Ph-D/dp/074350917X This Podcast is Brought to You by The Process Programming Website: theprocessprogramming.com Instagram: instagram.com/theprocessprogramming Education: learn.theprocessprogramming.com

Jamon Holmgren is the founder of Infinite Red, a consultancy specializing in React Native. He discusses his journey and insights into technology and leadership and highlights how Infinite Red stands as a testament that businesses can be run ethically while still achieving success. The conversation shifts to leadership styles and the principle of "one-minute praise" from the book "One Minute Manager." Both Jamon and Will agree that acknowledging others' efforts openly can make a significant difference, enhancing leadership skills and building stronger relationships. Will points out how this simple principle has been a game-changer for him in various aspects of life, including his personal relationships. Towards the end, the focus turns to motivation and long-term strategy. Jamon is driven by his enthusiasm for learning and the thrill of tackling diverse challenges in his consultancy work. He also shares his philosophy of keeping the company "10 degrees above the horizon," emphasizing steady, sustainable growth rather than erratic leaps and bounds. Infinite Red (https://infinite.red/) Follow Infinite Red on LinkedIn (https://www.linkedin.com/company/infinitered/), X (https://twitter.com/infinite_red), YouTube (https://www.youtube.com/channel/UCwpSzVt7QpLDbCnPXqR97-g), GitHub (https://github.com/infinitered), Facebook (https://www.facebook.com/infiniteredinc/), or Instagram (https://www.instagram.com/infinitered_designers/). Follow Jamon Holmgren on LinkedIn (https://www.linkedin.com/in/jamonholmgren/) or X (https://twitter.com/jamonholmgren). Visit his website at jamon.dev (https://jamon.dev/). Follow thoughtbot on X (https://twitter.com/thoughtbot) or LinkedIn (https://www.linkedin.com/company/150727/). Become a Sponsor (https://thoughtbot.com/sponsorship) of Giant Robots! Transcript: WILL: This is the Giant Robots Smashing Into Other Giant Robots podcast, where we explore the design, development, and business of great products. I'm your host, Will Larry. And with me today is Jamon Holmgren, Co-Founder and CTO of Infinite Red, a software consulting agency that specializes in React Native. Jamon, thank you for joining me. JAMON: Yeah. Thanks for having me. I really appreciate it. WILL: So, Jamon, what's going on in your life? How's everything going? JAMON: You know, things have been obviously very busy, like, I guess, pretty much everybody. You know, school has started. I have four kids, so that keeps me quite busy, going to various school events, going to volleyball, you know, bringing kids here and there, running the company. I have some side projects I'm doing. I am playing hockey. So, it just seems like every waking hour is filled with something. [laughter] WILL: I totally understand that. I have three kids of my own. So, they're a little bit younger than yours, so mine is 4, 3, and, like, 17 months, so... JAMON: Okay. Yeah, so you're just getting started. And you're doing all of the, like, physical labor associated with being a parent. WILL: Yes, yes, yes. So, I want to start there. Tell me a little bit about your kids. I know their ages are 10 to 18. JAMON: Yeah, so I have a boy, Cedric. He's actually a programmer as well. He's just starting his career. He is the oldest, and then we have three girls. We have a 15-year-old who's a sophomore in high school. And then we have a 12-year-old who's in middle school and a 10-year-old who is in fifth grade in elementary school. And it's a lot. My wife and I both came from very large families, so we're kind of used to it. And it's a lot of fun. A lot of challenges at this age, I mean, teenagers especially, you know, as they kind of all come into that same era, you know, it's more of a challenge. I guess the thing that I think about it is a lot of the skills that I learned as a young kid parent don't really translate super well to being a teenager parent. And I'm having to learn a lot of new skills. And I actually talked to a guy the other day. His kids are, I think, 32 and 28, or something like that. And he said, "Yeah, the learning never stops." [laughs] WILL: So, I'm going to ask you for the secret sauce because I'm still in the temper tantrums and those type of emotions and stuff. So, how is it different in the teenage years from the temper tantrums? JAMON: Well, I think that they can act like adults in a lot of cases, and you start thinking of them as adults, and you start developing a relationship there. But their brains are also not fully developed. And so, they will also do things that are very inexplicable, like, you'll just be like, why? Why would this be a thing? Like, I don't get it. Like, you act like an adult for half the time, and then the other half, you act like a kid. Navigating that, and the fact that they change all the time, and all the other challenges. And they're all different. Like, if we had only had one kid, you know, my boy was pretty easy. He was pretty straightforward. It would have been like, well, shoot, being a parent is pretty easy. Like, I don't know what everybody else is complaining about. Like, he never did tantrums. He was just a really quiet, you know, like, well-behaved kid and kind of went through life like that. But then, obviously, developing a relationship with him is more of the challenge because he's quieter, where with my girls, it's easier to develop the relationship, but then you [laughs] deal with a lot more volatility as well. So, they're all different. Every kid's different. It's hard to really apply that directly. I would say that the thing that I've learned the most in the last few years is just kind of continuing to be, like, even through some of the tougher times, continuing to be there, continuing to develop that relationship. A lot of times, it feels like you're not getting anywhere, but you are. It is actually happening. You just don't see it until later. WILL: I'm writing that down. That's great advice [laughter]. You mentioned hockey. Tell me about it. I've never played hockey. I grew up in the South, so we didn't have that. So, tell me about it. And you're a goalie also, correct? JAMON: Yeah, I play goalie. I didn't discover hockey...I played basketball in high school. I played four years of high school basketball. I even played a little bit at college. And I didn't really discover hockey until I moved to Southwest Washington, about an hour away from where I grew up in the coast of Oregon. When I got there, a lot of my friends that I made were playing hockey. And one friend, in particular, he was a goalie, and he had grown up in Upper Michigan. So, you know, like, he grew up playing hockey. He was a very good skater and things like that. But there was one weekend I was coming to watch him play just rec hockey. And he's like, "You know what? I can't make it. Would you want to jump in and, like, be my sub?" And it was just a pick-up game. So, it wasn't like there was anything on the line. And I was like, "All right, I'll give it a try." You know, put on the gear. He showed me what to do to put on the gear. He kind of gave me some tips. Like, in the living room where we were, he was, like, showing me how to play. We were, like, I would say, 19, I think. Nineteen years old, something like that. Anyway, I show up, and I put on the gear, and I go out there. And I actually had a decent game, considering I barely knew how to skate and barely knew how to do anything. But I'm kind of big; I'm six foot four, almost six foot five. And having all that gear and everything, I filled up a lot of the net. And it wasn't a very high-level game, so I did pretty well. And after that, the team was like, "Well, we'd love to have you back." And then my friend really was not interested in continuing, so he was like, "You can have it, like, just roll with it." I kept playing for about three years, and then, I don't know, I took over a decade off. The team dissolved. It wasn't even a league team. It was just, you know, pick-up hockey. And then a friend called me and was like, "Hey, I'm starting up a game. It's going to be Finnish Americans," because I'm half-Finnish myself. "So, it's going to be all Finnish Americans. We're going to call it the [Foreign language]," which is the Finnish boys in sort of Finnish. It's not exactly supposed to be like that in Finnish. Anybody listening who's Finnish is going to be like, "Yeah, that's bad Finnish." But it kind of means Finnish boys or Finland boys. And we put together the team, and I've been playing for the last three-plus years. It's been kind of, like, a rec league team. We've won the championship four times, which was really fun. This year, I'm actually playing in two leagues. I'm playing in rec league, and I'm also playing the next league up, so a little bit faster, better skaters, better shooters, things like that. And I just love it. It's so much fun. WILL: Wow, that's amazing that you started later and that you're still playing it. Because when I look at hockey, I'm like, that's really hard. I don't know if I could do that. I can skate. I can't stop. JAMON: [laughs] WILL: Like, I can get a lot of speed [laughs]. But it's just something about turning sideways and thinking I'm going to fly over the skates. JAMON: [laughs] WILL: And yeah, it's a whole thing [laughs]. Is goalie harder than playing any of the other positions? JAMON: I would say it's different. Like, I don't have to be as good of a skater, you know, things like hockey stops are still not supernatural for me. I don't skate backwards super-fast. You know, I'm not a fast skater in general. But the difference is, of course, you have to be reading the flow of the game. You have to know the body language of the players that are coming at you. You have to kind of see what's happening. At the end of the day, lots of things can happen, so you try to put yourself in the best position. It's a lot of, like, positional, like, where are you in the net? What does your position look like? And then, once they shoot, how do you react? Are you dropping down, or are you staying up? Are you using your glove? Are you using your blocker? Are you just trying to block with your body using your stick? Then, once the puck hits you, then what do you do? How do you control the rebound? Are you trying to cover it up and ice the puck so they do a face-off? Are you trying to kick it out to one of your skaters? And then, once that happens, you have a little bit of a rest, hopefully, while they're down on the other side. But you're continually alert and watching to see what's going to develop because it could be a breakaway. And then it's just you and the skater and trying to anticipate what they're doing and try to make it so that they have to make a play. Like, just be big, be in position. Don't get out of position. Don't make a mistake. And I've had really great games where I've, you know, had 45 shots on me, and I've only let one in or something like that. And I've had some bad games too. I know there's one game in a championship where they only had six shots on me. But we ended up losing because I let in two, so that was not a fun game. I only had six opportunities, and I failed on two of them. But that happens, and so you just have to be mentally tough. WILL: Wow, that's amazing. The limited knowledge of hockey...I'm going to assume here, so I hope it's right. With you being 6'4, 6'5, I'm guessing that the five-hole, if I'm correct, was probably your toughest position to defend. JAMON: You know, you would think so. And just for the audience, the five-hole is, like, between your legs, you know, the puck going between your legs underneath. But I play a style...a little bit older style of goalie because that's what I watched. You know, in, like, the early 2000s, I watched Patrick Roy of the Colorado Avalanche, one of the greatest goalies of all time, and he played what's called a butterfly style. So, as the play develops, you're standing, but then you go down fairly early, and you're protecting the bottom. You have your stick in front of you protecting the five-hole, and you have your legs, you know, spread out. So, I used my height really more for blocking as I'm down rather than standing because when I'm standing, I'm above the net. It's better for me to get down. And I think that that's worked out pretty well. You know, Patrick Roy was a pretty big goalie as well. Most modern goalies play a more hybrid style. But, you know, we could get into all that. I'm a big kind of hockey nerd in this way. But that's what I do. I play butterfly, so most of the time, people don't beat me five-hole; when they do, it's usually they're picking a corner. WILL: Wow. Now that you've painted the picture, I can see how that's smart because you do have the goal, I mean, the gloves plus the stick and then your height. Yeah, I can see how...that's smart. That's very smart [laughs]. JAMON: Yeah, that's right. Yeah, that's kind of the goal. And also, because I wasn't a great skater, it sort of played into it as well, playing down on the ice where I was just more comfortable that way. It's worked out. I've had a pretty decent record over my career here [laughs]. WILL: That's awesome. Well, let's transition a little bit into consultant agencies. You've been doing it for 18 years. Tell me about that. How did you get started? JAMON: Well, when I started, I was working in construction. I was working for a home builder. And, you know, everybody I knew pretty much worked in construction, including my dad, who owned a business. And I went on my own. I had always dreamed of owning my own business, but I didn't start really thinking about websites. I was coding. I loved coding, and I was coding since I was 12. So, when I got to 23 years old, I thought, I'll start a business, and I'll do home design because that's what I was doing for the builder was, I was drawing homes. I was designing homes and remodels and things like that. And so, I started it doing that. But I also needed a little bit extra work. I didn't have enough work. Like, I had people, you know, sending me work, you know, home design and whatnot, but I didn't have quite enough. So, I would also build websites on the side, PHP and HTML, MySQL, and JavaScript. And I just sort of continued to do that. But in 2008, there was the housing crisis, and all of the design work for homes just dried up. There wasn't much there. In fact, it actually really dried up in 2007 because things kind of started a little early for designers. And so, I was like; I got to do something to stay busy. I've got a wife. I've got a young kid (Actually, at that point, I had two kids.), and I need to make sure that I'm staying busy. And so, I really ramped up trying to find work, you know, as a programmer, as a web developer. And there were plenty of companies at that time that were really trying to drum up business. So, they were putting money into their websites trying to get new projects, and they were all construction companies. And so, that's how I started. And I started doing more things like internal web apps for managing orders and managing sales leads, and that sort of thing. And that led me into web apps and eventually to Ruby on Rails, which became sort of my bread and butter for a while. As I was doing Ruby on Rails, you know, obviously, the iPhone was out, but the iPad came out. And I was more of an Android guy at that point. But I bought an iPad because it looked really cool, and my dad had one. When I started playing around with it, I'm like, I need to build apps for this. This is super cool. So, I took some Stanford courses online, which you could do back in those days, iTunes U, and learned how to use Objective-C. This was previous to Automatic Reference Counting and stuff. So, you had to manage your own memory, and this was a lot of manual work; very different environment than JavaScript, and PHP, and Ruby. But I actually enjoyed it quite a bit and then eventually transitioned into React Native later. But really, getting over to mobile and that sort of thing was...once I found mobile, I really didn't want to do web anymore. Mobile is what I really enjoy doing. WILL: Wow, I love that. If I'm following you correctly, you said in 2007, that's kind of when everything dried up. So, you were almost forced to find something different, correct? JAMON: Yeah, that's right. I mean, I kind of sat around feeling sorry for myself for a while. And then I was like, well, it's my business. I got to figure out what to do. It's not anybody else's fault. Like, you know, it doesn't matter that this is forces out of my control. I do have control. I have the ability to go in there and figure out, okay, what do I do next? Well, I know how to program, and it seems like people want me to program. So, let's lean into that. WILL: Wow. I love that. Because it's funny, that's how I got started in programming. I lost my job. And I was working at Buckle, the clothing store. If you know me, that is not me at all, like, at all [laughter]. I love gym shorts and athletic clothes. Like, fashion is not my thing. It's just not. So [laughs], I got into programming because I was just struggling. And it was a very pivotal moment in my life. And I'm thankful that I lost my job. Losing your job is just hard, and I think it makes you rethink things. JAMON: Yeah, absolutely. It was a growth moment for me as well, one of many. But that was definitely a point that I look back on and say, I mean because I can actually point at almost the day when it all dried up. It was, like, April 2007. And my uncle had been sending me a lot of work, you know, he had extra work. He didn't have barely enough for himself anymore at that point. And I finished up my last project, and he's like, "I don't have anything else." And I had some other clients as well and called them up, and they were like, "No, we don't have anything. Like, nobody is buying right now." And it just kept going like that. And it was weird because 2005, 2006, most of 2007, it felt like things were really rolling, but it just dried up all at once. And so, I was really lucky that I did end up getting a bunch of web work to do in 2008. I was still doing home design till probably late 2008, 2009. But then I eventually just hung that up and was like, okay, this is over. I'm definitely focusing on programming. WILL: Wow, how was the initial traction when you moved into ramping up the web development? JAMON: It was really good because it didn't take much to keep me busy. And I ended up getting some big contracts from, like, a cabinet manufacturer was a big one. I did some other things as well. And I ended up hiring my first employees in 2009. So, really, less than two years later, I was starting to hire employees. And I just hired, like, junior developers who had barely learned to code and taught them to code. So, I hired probably, over the years, next few years, like, ten programmers, many of whom are actually still with me today, and I taught them to code back in the day. And as time went on, they became senior and really high-level programmers who are now leading projects for big companies that you've heard of. But they started with me building, you know, PHP and MySQL and whatnot for small, like, regional construction companies. And we learned together. So, it was definitely a progression you can go look back and see. WILL: Yeah, I saw a tweet that you tweeted, and I loved it because I totally understand. JAMON: [laughs] WILL: And so, I'm glad you mentioned the junior devs and stuff. The tweet that I'm talking about was, "I got into this industry to code; ended up becoming a founder because I was the only person who would hire me." JAMON: [laughs] WILL: I want to ask you about that. [laughter] JAMON: Yeah, it's really that I grew up in a small logging town, like, very tiny logging town in Northwest Oregon. I didn't know...I knew one programmer, and the guy was, like, an incredible genius. And I just thought that that was the only way that you could professionally be a programmer was to be an incredible genius. I was coding, but I was, like, coding games, you know, in QBasic. And so, for me, every time I looked around, it was just, like, construction, or logging or, you know, blue collar, like, working at a mill. Like, these were the things that I saw around me. And so, that was the path I went. And I didn't really think of using this passion that I had for coding to turn it into, like, actual money. And when I did start thinking about it, I was like, I don't know anybody who does software. Like, even when I moved to Southwest Washington, I was closer to Portland. But I thought you had to have a CS degree, and I didn't have a CS degree. So, I was like, okay, well, I'll start my own business then, and that will be the thing that kind of leads me into tech. And that's what ended up happening. And it's kind of funny because I did go to, you know, one semester of community college for basketball and for...until I got cut. And then I studied some things there. But I never finished for the community college. What's kind of cool, though, is today, I'm actually on their, like, tech advisory committee. Like, they actually have me advising their professors on the current state of tech, which is kind of cool. WILL: Wow, that is really cool. It is interesting because I remember when I first started out and that feeling of probably over 300 applications just trying to get a job. And it was just hard. And my first job, to be honest, I think it was because of networking is why I got the job. If I didn't know the person that introduced me to the company, I probably wouldn't have gotten the job, if I'm being honest. But I am very sympathetic for junior devs anytime. If a junior dev asks me a question, I will take time, help them out. Because I remember...it's very hard as a junior dev trying to get that first job. So, when you said that, I was like, yeah, I can see your heart towards junior devs. JAMON: Absolutely. That's where I started. You know, the first developers that I hired were all juniors. We don't hire juniors anymore because of the style of business that we are. But I miss that. I miss that to some degree. We really can't. And we've looked at it from just about every angle. But I did my time [laughs]. I spent a lot of hours teaching junior developers when I could have done it quicker myself. WILL: Definitely. Like, you end up losing some money when you do a junior dev and you're hiring for the future. So, like, in a consultant agency, I totally understand that, yeah. JAMON: Yeah, absolutely. MID-ROLL AD: Now that you have funding, it's time to design, build, and ship the most impactful MVP that wows customers now and can scale in the future. thoughtbot Liftoff brings you the most reliable cross-functional team of product experts to mitigate risk and set you up for long-term success. As your trusted, experienced technical partner, we'll help launch your new product and guide you into a future-forward business that takes advantage of today's new technologies and agile best practices. Make the right decisions for tomorrow today. Get in touch at thoughtbot.com/liftoff. WILL: So, I want to ask you about the transition from ClearSight Studio to Infinite Red. How did that happen? JAMON: ClearSight was my first company. And it sort of evolved from being a, you know, a home design/website company to just a website and web app company, and then mobile apps. And, at a certain time, we had, I think, around 12 employees, something like that. I had a design department. We were building websites and whatnot. And I was really interested in iOS development. That was really my passion. And so I actually ended up working on some open source with iOS developers across the globe and then got invited to a conference down in San Francisco in 2014. And I went and gave a talk there. It was my first tech conference that I'd ever been to, much less given a talk, and I was the first talk [laughs]. So, that was kind of an interesting little anecdote there. And as I did it, I got to know some other developers. I had one in particular, Todd Werth, who I really hit it off with, and we ended up chatting a lot after the conference. And it felt like he and I had a very similar outlook. And he had an iOS agency. That's all they did. Well, 2015 rolls around, and I had had some rough times toward the end of 2014 in terms of the business, and I was kind of complaining to Todd. He had had some issues as well, and we started commiserating. And he's like, you know, he just started joking. I still have this conversation in Slack way back if I go look. And he's like, "Well, maybe we should just merge our businesses together," because it felt like we had maybe complementary skills. And we had a similar outlook on what we wanted from our businesses. And so, we ended up eventually solidifying that. I flew down there, talked to him and his business partner, Ken, at the time. We ended up making that happen later that year. So, just a few days ago, October 1st was our eighth anniversary running the companies, running the new company, the merged company, which is Infinite Red. So, that was kind of how that all came together. Eventually, Ken left, and we had a new business partner who was our top employee buy-in; that's Gant Laborde. And so, there are still three owners. We have three directors and then the rest of the team. We're about 30 people altogether, and we focus entirely on React Native. WILL: Wow, congratulations on eight years. That's a lot. That's amazing. JAMON: Yeah, thank you. I was just thinking the other day that I ran ClearSight for ten years. Infinite Red is getting close to how long I ran my first business. And, like, my youngest is, like I said, 10. So she was only two years old when I merged the company. She does not remember my old company, which is weird to me. [laughter] WILL: Wow. So, can you walk me through your decision to go here with React Native and specialize in that? Because it sounds like right around the time when React Native was created, and people started using it in production. JAMON: That's right. The iOS technology that we had sort of bonded over at that conference was called RubyMotion. But in 2015, the founder ended up going to work for Microsoft for a while and then went back to Apple. He had been from Apple before. So, it was sort of going down. And we were looking for a different technology, both of our companies were, and then, of course, the merged company. React Native looked interesting, but it didn't have an Android version yet. But then, in September of 2015, Android came out, so it was iOS and Android. So, we were able to take a look at that one month before we ended up solidifying the actual merger. So, basically, day one, October 1st, 2015, we were, like, we are now doing React Native for mobile, but we kept doing web. We kept doing Ruby on Rails. We did some Elixir. We did some Elm. We did some...I think we had some old Ember stuff going on. We had all kinds of things going on. But over time, we got more and more traction with React Native because that's really where our interest was. And so, we ended up saying, okay, well, this is where we really want to be. It took us a few years. It took us probably five years, six years, something like that, to really develop the confidence to say, "Hey, this is all we want to do," because it's a risk. Like, you put yourself on one technology. We had that before with the other technology that went down. But we had the confidence that we knew we could step off of a sinking ship onto another one if we needed to. So, we said, "You know what? Let's do this." And I got to give my co-founder, Todd, a lot of credit because he was the first one to say, "Let's go all React Native. Anywhere that React Native is, React Native is on a lot of different platforms. You can do tvOS. You can do Mac. You can do Windows. You can do web with React Native web, all kinds of things. So, let's just focus on React Native. Our team will just focus on that. We will only hire React Native developers. All of our marketing is going to be around React Native. Let's just focus on that." And it ended up being a great call. We did that. We made that happen. And for probably the last, I would say, three, four years, something like that, that's all we've been doing. WILL: So, what's your opinion on, I guess, the argument that's being held right now with native iOS and Android, even the Flutter, and I think Ionic is the other one that I've heard of, versus React Native? What's your pitch on React Native over those? JAMON: There's definitely reasons to use any of those. But I wrote this article a while back. It was specifically about Flutter, but I think it applies to a lot of the other competitors as well. The title of the article was provocatively titled, "Flutter Is Better Than React Native in All the Ways That Don't Matter." And the idea behind this is that, yes, Flutter gets a lot of things very right. A lot of their developer experience is actually better than React Native; some is worse, but, you know, some is better. But really, when it comes down to it, the things that matter are more business level. React Native is good enough. It's like native views. So, you have the native performance. With Hermes, you have really good performance in JavaScript. So, you know that you can get really high-level JavaScript performance. You can ship JavaScript, which really helps because then you can bring in JavaScript developers, and specifically React developers. So, a lot of companies already use React. It's a no-brainer to then use React Native if you're already using React Web. It doesn't really make sense to go to Flutter. It makes maybe some sense to write it in native, but then you have to write it twice. And you have three teams. You have a web team. You have an iOS team, and you have an Android team. And you also have three codebases, and one's always lagging behind. That's always what's happening. Marketing is like, "Okay, when can we announce this?" "Well, iOS isn't done," or "Android is not done," or "Web is not done." Where if you can combine all of those things and combine just the culture of your team, then it becomes more tight-knit because everybody's working on all aspects at one time. You can take a feature, and you can build it in web, and you can build it in iOS, and you can build it Android with all the same skills. Now, there are some deeper parts of React Native. It goes really deep. But in terms of just being productive out of the gate, a React developer can be productive in week one, and that's, I think, a huge deal. So, it really comes down to is the performance and developer experience good enough? And the answer is absolutely yes. And then, secondly, like, what's the business case for React Native? Well, you can have the same developers doing iOS, Android, and web, and even if you don't, you can share techniques. You can be like, "Hey, here's this cool JavaScript thing," and the Kotlin developers aren't just like, "Ugh, you know, JavaScript." Or you can be like, "Hey, here's our TypeScript configuration across the whole codebase." You can even have a monorepo with everything in it. It just makes a lot of sense that way. And especially now with Expo, it makes it even more that way because Expo removes a lot of the barriers for web developers that they would have coming into native. So, with that in mind, I still see React Native dominating the apps that are at the top of the App Store. One of the Expo developers, Evan Bacon, has put out a bunch of tweets about, you know, like, 24 out of the top 100 food and drink apps are written in React Native, as opposed to 8 in all the other options combined other than native, you know. So, it gives a good sense that React Native is still growing and continuing to. It has a lot of steam behind it. WILL: Yeah, I totally agree with you. I'm a big React Native fan, and I do a lot of React Native work here. So, yes, totally agree with you. And one of the most frustrating things that I've come across is, I'm a big researcher, and so I'll research things, and I'm like, oh, there's an app for this. And I'm a big Android fan, so when I go to them, it's like, oh yes, I can use this app. And then it's like, no, I can't. It's only for iOS. Okay, like, you lost me as a customer. JAMON: [laughs] WILL: I was willing to pay whatever on this because I've been looking for it. So yeah, I like how you said that. JAMON: Yeah. It treats all of the platforms as first-class citizens. WILL: Yes. Yes, yes, yes. Totally agree. How does your company handle the backend? Do y'all do any of the backend, or how is that handled at Infinite Red? JAMON: We used to do that, like I mentioned. But a few years ago...we had a very, very small back-end team by then. Most of the time, and now pretty much 100% of the time, when someone comes to us, they already have a back-end team, so we work directly with them. A lot of our developers were back-end developers, and so they understand the backend really well, but they're obviously React Native specialists now. So, you know, I came from that. I did PHP. I did Ruby, Ruby on Rails, Elixir, Node, all kinds of back-end technology. So, I understand it really well as well. But yeah, we lean on our clients for that. We might partner with an agency like you folks over there at thoughtbot and have them do the backend, or just have the client, you know, come up with their own solution. WILL: Yeah, I love that, yeah. And we've done that with numerous agencies, so yeah, that's awesome. What does success look like for Infinite Red now versus, you know, six months or five years from now? Do y'all have any goals in mind that you're trying to hit? JAMON: In the Infinite Red leadership, we are currently reading John Maxwell's 21 indisputable Laws of Leadership, which is a good book. And we had this really great conversation at our first book club meeting in leadership, which John Maxwell defines success in a very different way than we do. You know, he measured it as, like, McDonald's, or Starbucks, or something like that, like, giant, becoming huge, becoming big, making tons of money. And it was sort of just implicit in the book that that was the case. We had this great talk internally. Why didn't this resonate with us? And that's because we don't really measure success that way. So, I love that question, Will, because measuring success is you really have to start there. Like, you have to start there and say, "What do we want from this?" So, ultimately, we want to build cool things with our friends. I'm a coding nerd. I want to code. I want to be in the code. That's why we're an agency. Like, if we were a product company, if we were building, I don't know, podcasting software or something, we'd have to become experts in podcasting rather than experts in React Native, or experts in TypeScript, or whatever we want to do. So, we really love code. We want to build that. We want to have an amazing family-first environment. We want to treat everybody super well. We want to have really low turnover, which we've been able to achieve. Hardly anybody leaves Infinite Red. Maybe every other year, we might lose one person. And even with those people, they tend to come back [laughs], which is a great sign. They go out and find out that, yeah, actually, Infinite Red is pretty awesome, and they come back. So, we really look for that. We really focus on that. We want that to happen. And it's really less about making the most money we can. Obviously, everybody wants to be well paid. And so, we're going to try to make sure we have a successful business in that way and that we want to be around for a long time. But, really, measuring success is less about business success and it's more about life success. It's really more about family success, being with my four kids, being there for them when they need me to be. That's why we're remote, you know, as another example. So, everything really hinges off of that. It's around happiness. It's around fulfillment. It's not around financial success. WILL: I'm a huge John Maxwell fan, by the way. JAMON: [laughs] There you go. WILL: So, yes, I love it. And I love how you explained, you know, because one of my questions I was going to ask you is about the core values, but I'm going to switch it up a little bit. So, I'm just going to say, in my opinion, I feel like there's almost leadership talk void at times, especially in the tech space. Like, we don't talk about leadership a lot. But it plays a huge part in what we do day to day. Like, you named a couple of core values and principles that you're following because of the leadership. So, for you, why is the leadership so important and I guess you can say have a seat at the table at Infinite Red? JAMON: I'm a strong believer, and I've become more of a strong believer over time, that it all starts at the top. If you don't have buy-in from your top leadership, it does not really matter what happens otherwise because they will continually undermine, and they have the power to continually undermine that. So, these core values have to apply to the top leaders. They have to be held accountable to that. And these leaders also need to be developed. So, we have three owners. We have three directors. And the three directors who are underneath us were not directors when we hired them; you know, they started out as developers. They started out as designers. They started out as project managers. But they became Director of Operations, Director of Engineering, Director of Communications. And we developed them. We poured a lot of time into them, and we continue to do that. In fact, even reading this book with them and going through that exercise is continuing to invest in them. Not that we as owners don't have growth to do; we also do. And so, we learn from them, and we learn from our team. So, you have to start there. And on that same vein, we do have some core values. We call them our foundation and our pillars. We have three foundational things, and we have four pillars. So, the three foundations are: one, we control our own destiny. We are not going to be beholden to some other company. We're not going to ride someone else's coattails. We're not going to be in a situation where someone else can kill us. And it can be easily done that way where we're in a position where, you know, we're too reliant on one whale client or something like that. We just won't do it. The second foundational thing is that we have...it's a word bonitas, which means kindness, friendliness, benevolence, blamelessness. And it's basically just being a good person to everybody and doing the right thing. And the third one is having a significant positive impact. That's why we do so much media. That's why we try to have an impact outside. And we're only 30 people, but people think we're way bigger because of how we kind of present ourselves in the world. And then our pillars all support those things, so high personal support. We support each other. We have high expectations, but we also support each other not just at work but also as a whole person. Long-term viewpoint, we think way beyond this year. We think about what is Infinite Red going to be when I retire? You know, I'm 41; that's a ways out, hopefully. But what's that going to look like? The next one is collaborative creativity. Creativity by yourself is just a solo thing. We're a team, so it has to be collaborative. We have to do it together. All our creative work, whether it's our conference, Chain React, or our work, it's all collaborative, and we love being creative. And the last thing is being pioneers, pioneering spirit. We like to be pioneers in technology. We put out a lot of open source. And we try to bring that pioneering spirit everywhere we go. And then, there's a lot of different things that kind of come out of that. For example, we have this internal saying, which is, "Don't do hard things alone." So, you have a hard thing coming up? And it could be hard in various ways. It could be a technically challenging thing. It could just be hard because of the mood you're in that day. But don't do it alone. Ask someone to help you, you know, jump in with you, pair with you. Do it together. And we love that. That's part of the high personal support and the bonitas. So, all these things come out of the foundation and pillars that we have. WILL: Wow, I love all those. I want to pick one of them out and ask you a question around it. So, you're talking about having an impact. I'm loving this conversation just talking to you. It's just been amazing. So, for you, what do you want the impact on the world to be from your perspective? JAMON: That's a hard question to answer, and it tends to be something that I think about a lot. I'm more of an opportunistic person. I react more than I plan ahead, that sort of thing. But with that said, I think that we have had significant positive impact through a lot of different ways. So, on Twitter, for example, I try to present a...and this is authentically who I am. But I try to present a positive force out there, someone who's excited and enthusiastic about the technology, who supports other people, even who you might consider competitors, for example. I just retweeted recently a Callstack thing. I mean, you might consider them a competitor. They're another React Native agency. But I love Callstack. They're great people. And I retweeted one of their really amazing resources, which is the ultimate guide to React Native performance, which, by the way, is really good. And if you do React Native, you should check it out. So, I think what goes around comes around, and I really want to have that positive impact out there. I want to give talks that inspire people. You know, I'm a nerd, and I'm going to nerd out about stuff. And I feel like that has an impact all of its own. So, that's kind of my personal side of it. And then Infinite Red is a showcase that you can run a company the right way. You can treat people the right way. And the company can be successful along our own metrics of success. WILL: So, one of my biggest principles that I've learned in life that's changed my leadership 100,000% is from this book called One Minute Manager. And I think it's called one-minute praise. And, essentially, the background behind it is, if you think something, just tell the person because so many times...and I get in my head, and I think amazing things about people, but I never say it. JAMON: [laughs] WILL: So, I want to just tell you, like, you said, the impact that you're making. You are doing that. Like, one of the reasons why I invited you on the show was because of your impact that I see that you're having on Twitter and LinkedIn and just everything that you're doing at Infinite Red. So, keep going. I want you to know that you are making a difference. I see you, and it's making a big difference in my life. JAMON: I love that, and it makes me feel great. And I appreciate you sharing that one-minute praise there. It is something that sometimes you put it out there, and you don't really know what the impact is, you know, it's sort of hidden in maybe the likes, or the replies, or whatever. As an example, I just reached out to my friend Aaron Francis last night, and I told him, "Hey, I love your videos." I don't even do the tech that he does. But I watch his videos on YouTube because I just love the vibe that he has. And I told him that. I was like, "You're doing a great job. You're being a very good advocate for your company." And I agree with you; I think that just taking the moment to reach out and say, "Hey, I think you're doing good work," it encourages people to do more of it. So, I appreciate it a lot, Will. That's really nice of you to say. WILL: Yeah, definitely. If you can go back, what is some advice that you would give yourself? We could do both at the beginning when you did ClearSight and whenever you merged and did Infinite Red. Was there any advice that you're like, wow, I learned these lessons, and they were game changers for me? JAMON: [laughs] Boy, this could be a whole nother podcast, to be honest. There are so many different things that I've kind of learned over the years. I feel like, you know, there's value in, you know, there was actually...I forget exactly where I heard this, but it was about Cloudflare, the company. And a long time ago, as they were sort of launching, one of the people that worked on the...I think it was their founder, actually. One of their investors told him, "Hey, running a company is sort of like flying an airplane. You want to make sure that it's well-maintained at all times. And then, when you're flying, you keep the wheel steady and the nose 10 degrees above the horizon so you continue to rise. And you don't need to shoot for the moon. We're not a rocket here. Just continue to execute well, make sure that it's well maintained, make sure that you're continually rising." And Cloudflare is a good example of this, and I think that Infinite Red is as well. Every year, we try to do something where we're continuing to keep that nose 10% above the horizon. That doesn't always mean growing. Like, we don't hire all that often. We don't grow in terms of headcount, but we grow in other ways. And you can see that looking back over the years. Every year, there was something that we continued to, you know, improve, keeping that nose 10 degrees above the horizon. And so, that's a big one. And you can just go do all the little things really well and continue to think long term and where are you headed. And if you do the right things long enough, good things happen. WILL: I love that because, especially when I'm working out, I try to shoot for the moon. JAMON: [laughs] WILL: I go all out. So, that was some amazing advice. I don't even remember who told me, but when I first started programming, I tried to shoot for the moon. And, oh, I crashed and burned so many times [laughs] because it's just something you can't just master it, and just like, I got it, da da da. And I love that advice. That's amazing advice. So, that's perfect. JAMON: Yeah, it really stuck with me, and I have so many more lessons. I have actually kept a notebook of profound things that I've heard over the years, and I actually really enjoy that minute praising you said. And I'm going to look up the quote after this, and I'm going to put it in my notebook. [laughter] WILL: Yeah, yeah. It's been a game-changer because I'm a very straightforward person. And so, a lot of times, like, I don't mind addressing an issue just head-on. But what I found is I'm just always doing that. And I never had equity in the bank at times. This is when I was a very young leader. I didn't have equity. And so, it was just hard to tell people, "Hey, can we tweak this? Can we do that?" And then I had to sit back and say, okay, what can I change to be a better leader? And it's like, I can connect better. And I see so many things. Like, I'm very observant, I think. To be honest, it's helped me in every area, even with my spouse, with my kids, with friends. It's just saying, "Hey, I see what you did. I see that you made breakfast." Or "My kids, I see that you made this beautiful mud pie for me. And it's amazing. So, thank you. Thank you." And so, yeah, it's been a game changer for me. JAMON: Yeah, one of my friends, his goal was...and he's a leader. And he said that his goal with everyone on one was to give them one thing to change and highlight one thing they did well like you said, equity in the bank. He was talking about when he was a leader of, like, a call bank. And he said, "No matter how bad the call was, I wouldn't give them more than two things to improve because there was no way that they could take ten critiques and improve. They would just be defeated." And then, he would review and see if they could improve one more thing, avoided negative language, things like that. So, that's a really interesting concept. WILL: Yeah, definitely, definitely. So, I have one other question for you. What motivates you? What's your wind in your sails? What keeps you going? Because I know running a consultant agency is not easy. What keeps you going? JAMON: For me, motivation tends to be enthusiasm for learning, really more than anything, like going into something new and, like, exploring. I see it more as exploring even than learning. With a consultancy, there's always so many different...it's never the same, you know, there's always some other challenge. And that's one of the reasons I've loved being, you know, a consultancy owner for so many years. You're never dealing with just the same stuff over and over. So, I would say it's really about the exploration that happens, and just loving code, and talking shop, and being around great people. To me, that continues to motivate me. WILL: I love that. Do you have anything that you would like to promote — personally, Infinite Red, anything? JAMON: Well, Infinite Red, of course. If you're looking for React Native, we are all senior-level React Native developers. We've been working together for a long time. So, big companies, the biggest ones you can think of, many of them have hired us to, you know, be the experts with their team. We usually put 2 or 3 people on a project, and then the client will come in with 2 to 10 people or whatever they have on their side. And we work with them side by side, teaching them as well as delivering code. So, that's really our bread and butter. We also put on the biggest and, I think, only U.S.-based React Native conference, and it's called Chain React. It's in Portland. Next year, it's going to be in July. So, go check it out: chainreactconf.com. We'd love to see you all there. I'd love to see you there, Will. And network with all these different React Native developers. There's people from Meta, and Microsoft, Amazon, all over the world, really. And they're some of the best React Native programmers you're going to ever meet, and some great talks, and great food, and a great city. WILL: Yeah, I would love to be there. Let me ask you this: how is Portland in July? JAMON: Portland is amazing in July. Sometimes, it can get hot, but for the most part, it's just beautiful. It'll be like 85 degrees, not really any humidity, nice, little breeze. It's just a beautiful weather pattern around Julyish. That's why we chose that time of year. So, definitely, if you're going to be coming to Oregon, Portland, you know, West Coast, July is a great time to come. It's not going to be super, super hot, usually. Sometimes, I mean, we get over 100 sometimes, but no worries, you know, there's AC as well. But for the most part, it's beautiful. WILL: You sold me already. JAMON: [laughs] WILL: So, I live in South Florida, so...[laughs] JAMON: Yeah, it's going to be different in South Florida in July. [laughter] WILL: Awesome. Well, this has been an amazing chat, and just great getting to know you and learning more about Infinite Red. Thank you for being a part of the podcast. JAMON: Yeah. Thanks for inviting me, Will. It was a lot of fun, and you're a great host. I appreciate it. WILL: I appreciate it. JAMON: You can subscribe to the show and find notes along with a complete transcript for this episode at giantrobots.fm. If you have questions or comments, email us at hosts@giantrobots.fm. You can find me on Twitter @will23larry. This podcast is brought to you by thoughtbot and produced and edited by Mandy Moore. Thanks for listening. See you next time. Did you know thoughtbot has a referral program? If you introduce us to someone looking for a design or development partner, we will compensate you if they decide to work with us. More info on our website at tbot.io/referral. Or you can email us at referrals@thoughtbot.com with any questions. Special Guest: Jamon Holmgren.

Part 2 of 2 Dr. Bob Nelson is considered the world's leading authority on employee recognition, motivation and engagement. He is president of Nelson Motivation Inc., a management training and consulting company that specializes in helping organizations improve their management practices, programs and systems. He serves as an Executive Strategist for HR Issus and has worked with 80 percent of the Fortune 500. He previously worked closely with Dr. Ken Blanchard, "The One Minute Manager" for ten years and currently serves as a personal coach for Dr. Marshall Goldsmith, the world's #1-ranked executive coach. Dr. Bob has sold 4 million books on management and employee motivation, including 1501 Ways to Reward Employees, The 1001 Rewards & Recognition Fieldbook, 1001 Ways to Energize Employees, The Management Bible, Ubuntu! Inspiring Teamwork & Collaboration at Work, among others. Don't forget to follow CB, comment, rate, review, and subscribe to the show on your preferred platform! ⭐️⭐️⭐️⭐️⭐️ Rating/reviews: https://lovethepodcast.com/courage Listen on your favorite platform: ▶️ Apple Podcast: https://apple.co/34Q2dcI ▶️ iHeart Radio: https://ihr.fm/3sKaUgM ▶️ Amazon: https://amzn.to/36j2DZz ▶️ Spotify: https://spoti.fi/3I6jXzc Websites: ➡️ Courage Consulting: https://courage-consultant.com/ ➡️ KeynoteSpeaking: https://courage-consulting.com/speaker/ ➡️ Coaching Association: https://www.acec-association.org/ ➡️ Master Corporate Executive Coach Certification: https://acec-association.org/master-corporate-executive-coach-certification/ Social Media:

Part 1 of 2 Dr. Bob Nelson is considered the world's leading authority on employee recognition, motivation and engagement. He is president of Nelson Motivation Inc., a management training and consulting company that specializes in helping organizations improve their management practices, programs and systems. He serves as an Executive Strategist for HR Issues and has worked with 80 percent of the Fortune 500. He previously worked closely with Dr. Ken Blanchard, "The One Minute Manager" for ten years and currently serves as a personal coach for Dr. Marshall Goldsmith, the world's #1-ranked executive coach. Dr. Bob has sold 4 million books on management and employee motivation, including 1501 Ways to Reward Employees, The 1001 Rewards & Recognition Fieldbook, 1001 Ways to Energize Employees, The Management Bible, Ubuntu! Inspiring Teamwork & Collaboration at Work, among others. Don't forget to follow CB, comment, rate, review, and subscribe to the show on your preferred platform! ⭐️⭐️⭐️⭐️⭐️ Rating/reviews: https://lovethepodcast.com/courage Listen on your favorite platform: ▶️ Apple Podcast: https://apple.co/34Q2dcI ▶️ iHeart Radio: https://ihr.fm/3sKaUgM ▶️ Amazon: https://amzn.to/36j2DZz ▶️ Spotify: https://spoti.fi/3I6jXzc Websites: ➡️ Courage Consulting: https://courage-consultant.com/ ➡️ KeynoteSpeaking: https://courage-consulting.com/speaker/ ➡️ Coaching Association: https://www.acec-association.org/ ➡️ Master Corporate Executive Coach Certification: https://acec-association.org/master-corporate-executive-coach-certification/ Social Media:

In this episode of Partnering Leadership, Mahan Tavakoli speaks with Ken Blanchard and Randy Conley. Ken is the founder of the Ken Blanchard Companies and has co-authored more than 65 books on leadership, including all-time classics such as The One Minute Manager and Who Moved My Cheese, each with over 20 million copies sold. In this conversation, Ken Blanchard is joined by Randy Conley, Vice President of global professional services for the Ken Blanchard Companies. The discussion focuses on the leadership lessons from Ken Blancard and Randy Conley's latest book:   Simple Truths of Leadership: 52 Ways to Be a Servant Leader and Build Trust, which he co-wrote with Randy Conley. Ken and Randy share how to apply the leadership principles to build trust and become the kind of leader others would want to follow.  Some Highlights:- Ken Blanchard on the impact of his upbringing on his leadership thinking and approach- Randy Conley on models for servant leadership- The importance of humility in leadership- Randy Conley on the complexity of leadership and the need to focus on fundamental principles- Ken Blanchard on how to build on your team's desire to contribute - Randy Conley on authenticity and its importance to servant leadership - Ken Blanchard on why "love" powers leadership- Randy Conley on extending trust - How leaders can encourage feedback from their teams- The ABCD model of trust - Ken Blanchard's breakdown of the servant leadership mindset- Putting situational leadership into practice- Ken Blanchard on having the reflective self versus the task-oriented self - Ken Blanchard and Randy Conley on the future of work Also mentioned in this episode:- Jim Collins, Level 5 Leadership- Garry O. Ridge, Chairman of the Board and chief executive officer of the WD-40 Company- Dale Carnegie, author- Rick Tate, author Books Mentioned:- Simple Truths of Leadership: 52 Ways to Be a Servant Leader and Build Trust by Ken Blanchard and Randy Conley- The One Minute Manager by Ken Blanchard and Spencer Johnson- The Power of Ethical Management by Ken Blanchard & Norman Vincent Peale- 10 Leadership Virtues for Disruptive Times: Coaching Your Team Through Immense Change and Challenge by Ken Blanchard and Zig Ziglar- Everyone's a Coach by Ken Blanchard and Don Shula Connect with Ken Blanchard and Randy Conley:Ken Blanchard Official WebsiteRandy Conley's BlogThe Ken Blanchard Companies on LinkedInThe Ken Blanchard on FacebookConnect with Mahan Tavakoli: Mahan Tavakoli Website Mahan Tavakoli on LinkedIn Partnering Leadership Website

When you've got 20 years of litigation under your belt, stepping into a new role can feel like a leap. But that's exactly what Kiele Linroth Pace did when she founded her law firm and took on the fresh challenge of the special counsel role. She has effectively blended her considerable experience in criminal law with the less familiar world of law firm administration. Now, she has the freedom to carefully select the projects that inspire her most, and she's even contemplating the idea of training others to do the same. Hiring and delegation are two major focal points of our discussion. Kiele shares her expertise in simplifying the hiring process, primarily for law firm owners and solo practitioners. We also talk about the positive impact of having clear job descriptions, accountability, and adequate systems in place for a successful hire. We also tackle some of the common mistakes that can stunt a law firm's growth – neglecting personal development, overlooking the importance of outside perspective, and underestimating the power of delegation.  One of the most fascinating parts of our conversation revolves around the art of setting boundaries to reclaim time. Kiele shares her journey of learning to set boundaries, and how it has allowed her to conserve energy, enhance productivity, and lead a more balanced life. We also dive into the idea of finding work that truly sparks your passion. Kiele's perspective is inspiring. Even within the same job, changes can be made to better align your work with your passion.  In this episode, you will hear: Special counsel in law firms Mistakes impacting law firm growth Freelance services and time management for lawyers Setting boundaries to reclaim time Coaching for ideal clients Follow and Review: We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast. Supporting Resources: Would you like to learn more about Kiele and her services? Check out her website: https://pacefirm.com/ Or connect with her on LinkedIn: https://www.linkedin.com/in/kiele/  Books we talked about: You are a Badass, Jen Sincero: https://www.amazon.com/You-Are-Badass%C2%AE-Doubting-Greatness/dp/0762447699  You are a Badass at Making Money, Jen Sincero: https://www.amazon.com/You-Are-Badass-Making-Money/dp/0735222975  The One Minute Manager, Ken Blanchard PhD and Spencer Johnson, MD: https://www.amazon.com/Minute-Manager-Kenneth-Blanchard-Ph-D/dp/074350917X  The Great Leap, Gay Hendricks: https://www.amazon.com/Big-Leap-Conquer-Hidden-Level/dp/0061735361  Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com Let them know I sent you.  

Ken Blanchard is one of the most influential leadership and management thought leaders of the last 50 years. He has published over 60 books, co-founded the Ken Blanchard Companies in 1979 (which now has about 300 employees and offices around the world), and is a helluva a nice guy. You may know many of Ken's books, but unquestionably the most famous is The One Minute Manager, which has sold millions of copies. In 2005, he was inducted into the Amazon Hall of Fame, as one of the 25 bestselling authors of all time.

Text Hawk to 66866 to become part of "Mindful Monday." Join 10's of thousands of your fellow learning leaders and receive a carefully curated email from me each Monday morning to help you start your week off right... Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12   https://twitter.com/RyanHawk12 “Intention means every decision, from the most obviously significant to the seemingly mundane, matters.” “My dad says “The best way to learn is to teach.” He taught me to study for tests as if I were going in to deliver a presentation. At EMP, I made teaching part of our culture.” "Public speaking is a leadership skill." Excellence is about small details — A couple of examples of that were lighting and music. “Maybe people don't notice every single individual detail, but in aggregate, they're powerful. In any great business, most of the details you closely attend to are ones that only a tiny, tiny percentage of people will notice.” "Some of the best advice I ever got about starting in a new organization is; Don't cannonball. Ease into the pool." Magic: “Too many people approach creative brainstorming by taking what's practical into consideration way too early in the process. Start with what you want to achieve, instead of limiting yourself to what's realistic or sustainable.” “Sometimes magic is just someone spending more time on something than anyone else might reasonably expect.” – Penn and Teller "Often, the perfect moment to give someone more responsibility is before they're ready." The daily 30-minute meeting: “A daily 30-minute meeting is where a collection of individuals becomes a team.” Find hidden treasures: Will's dad had his own platoon in Vietnam. It wasn't a great platoon. On it was a guy nicknamed Kentucky, Kentucky was lazy and wasn't in great shape. He wasn't that smart, but he was skilled directionally and had a great feel for being in the woods.  “A leader's responsibility is to identify the strengths of the people on their team, no matter how buried those strengths might be.” “Business like life is all about how you make people feel. It's that simple and that hard.” - Danny Meyer "In restaurants, our reason for being is to make people feel, seen, it's to make them feel welcome, it's to give them a sense of belonging. The food, the service, the design, they are simply ingredients in the recipe of human connection" “The One Minute Manager by Ken Blanchard and Spencer Johnson. I still give The One Minute Manager to every person I promote. It's an amazing resource, in particular on how to give feedback. My biggest takeaways were: Criticize the behavior, not the person. Praise in public; criticize in private. Praise with emotion, criticize without emotion.” “What would you attempt to do if you knew you could not fail?” “What criticism offers you, then, is an invitation to have your perspective challenged—or at least to grow by truly considering it. You might stick with a choice you've been criticized for or end up somewhere completely different. The endgame isn't the point as much as the process: you grow when you engage with another perspective and decide to decide again.” “The aggregation of marginal gains,” or a small improvement in a lot of areas. In his words: “The whole principle came from the idea that if you broke down everything you could think of that goes into riding a bike, and then improve it by 1 percent, you will get a significant increase when you put them all together.”

Visualization is powerful and will support your efforts.  Spend a few moments every day, in the morning and evening, visualizing your desired outcome.  Imagine it as if you were already there.  Feel how good you feel, and completely immerse yourself in the smell and sounds of the environment.  When you are able to focus on the end result instead of momentary temptation, you will make the right choices that support your desired outcome. If you've tried and failed in past commitments, it doesn't matter.  The past is the past, and you are a different person today.  Starting right now, you are now armed with the strength and the tools you need to successfully commit to creating your desired future outcome. Ken Blanchard, Author of over 30 books, including the best-seller, The One Minute Manager, said:  There is a difference between interest and commitment.  When you're interested in doing something, you do it only when it's convenient.  When you're committed to something, you accept no excuses, only results. Visualization is a way of tapping into the amazing power of your mind, so that you can train your brain to help you create the kind of life you want. To download my complimentary thought-provoking Power of Visualization, Creating and Enjoying Your Ideal Business and Ideal Life Guidebook, go to https://www.accountabilitycoach.com/visualization.  Subscribe to my high-value proven business success tips and resources Blog (https://www.accountabilitycoach.com/blog/)  Take advantage of all the complimentary business tips and tools by joining the Free Silver Membership on https://www.accountabilitycoach.com/coaching-store/inner-circle-store/.  Want more from The Accountability Coach™, subscribe to more high-value content by looking for me on https://www.accountabilitycoach.com/my-podcast/ and on most podcast platforms and in most English-speaking countries, or by going to https://itunes.apple.com/podcast/accountabilitycoach.com/id290547573.  Go to https://www.accountabilitycoach.com to check out for yourself how I, as your Accountability Coach™, can help you get and stay focused on you highest payoff activities that put you in the highest probability position to achieve your professional and personal goals, so you can enjoy the kind of business and life you truly want and deserve.  I'm the author of many books, including, Excuses Don't Count; Results Rule, Live Life with No Regrets, No Excuses, The Guide to Stopping Procrastination, and the Work Life Balance Emergency Kit, The Roadmap To Success with Stephen Covey and Ken Blanchard, and more.   Check out my proven business accelerator resources by going to https://www.accountabilitycoach.com/coaching-store/.  Aim for what you want each and every day!  Anne BachrachThe Accountability Coach™

The wheels of doom make a reappearance, and this time around they picked books from 1981. So, the guys check out a couple of top selling advice books from that year. The One Minute Manager by Kenneth H. Blanchard and Spencer Johnson and Getting to Yes: Negotiating Agreement Without Giving In by Roger Fisher. Which is the better book? Is any of the advice still useful in the modern era? And are there other books worth reading on the subject such as How to Manage Your Manager: All the Credit, Half the Work? These questions and more answered in this episode of The 80s and 90s Uncensored.   For More from the 80s and 90s visit Web: the80sand90s.com    Instagram: @The80sand90sCom  YouTube: The 80s and 90s Overlooked If you enjoy this episode, don't keep it a secret, tell a friend and/or share it on social media so others can experience it as well.

Today we are talking about Tip #5 of the 5 Tips on making successful commitments that produce results which is to: Visualize Yourself Achieving Your Goal.Visualization is powerful and will support your efforts.  Spend a few moments every day, in the morning and evening, visualizing your desired outcome.  Imagine it as if you were already there.  Feel how good you feel, and completely immerse yourself in the smell and sounds of the environment.  When you are able to focus on the end result instead of momentary temptation, you will make the right choices that support your desired outcome.If you've tried and failed in past commitments, it doesn't matter.  The past is the past, and you are a different person today.  Starting right now, you are now armed with the strength and the tools you need to successfully commit to creating your desired future outcome.Ken Blanchard, Author of over 30 books, including the best-seller, The One Minute Manager, said:  There is a difference between interest and commitment.  When you're interested in doing something, you do it only when it's convenient.  When you're committed to something, you accept no excuses, only results.Over the past 5 days, we have explored 5 tips to help you with making successful commitments that produce results. Apply the ones that will be of the most value to you in getting the outcomes you desire.What you can imagine is what your potential is and what your possibilities are. Set your intention and choose to live the life you really want. Many billionaires do imagination work every day. They imagine what they want for a few minutes every single day as a consistent habit. You can do the exact same thing to help you accelerate your results in business and in life. Visualization is a way of tapping into the amazing power of your mind, so that you can train your brain to help you create the kind of life you want.To download my complimentary thought-provoking Power of Visualization, Creating and Enjoying Your Ideal Business and Ideal Life Guidebook with exercises, go to https://www.accountabilitycoach.com/visualization.  Subscribe to my high-value proven business success tips and resources Blog (https://www.accountabilitycoach.com/blog/)  Take advantage of all the complimentary business tips and tools by joining the Free Silver Membership on https://www.accountabilitycoach.com/coaching-store/inner-circle-store/.  Want more from The Accountability Coach™, subscribe to more high-value content by looking for me on https://www.accountabilitycoach.com/my-podcast/ and on most podcast platforms and in most English-speaking countries, or by going to https://itunes.apple.com/podcast/accountabilitycoach.com/id290547573.  Go to https://www.accountabilitycoach.com to check out for yourself how I, as your Accountability Coach™, can help you get and stay focused on you highest payoff activities that put you in the highest probability position to achieve your professional and personal goals, so you can enjoy the kind of business and life you truly want and deserve.  As an experienced accountability coach and author of many books, I help business professionals make more money, work less, and enjoy even better work life balance.Aim for what you want each and every day!  Anne BachrachThe Accountability Coach™

The comedian Mark Russell said you can judge a generation by its magazines.Life magazine was first published in 1883. It was followed byPeople in 1974, which was followed byUs, which was followed bySelf.Ralph Waldo Emerson was born in 1803, just a few weeks before the Louisiana Purchase was announced to the American people by President Thomas Jefferson. Emerson was 23 when Jefferson died.America was still heavily influenced by Europe, but Ralph Waldo Emerson saw a future that no one else could see.At the age of 34, he gave a speech to a group of college students in Boston that provided a visionary, philosophical framework for escaping the influence of Europe and building a distinctly American cultural identity. That speech was entitled “The American Scholar” and Oliver Wendell Holmes Sr. considered it to be America's “intellectual Declaration of Independence.”Ralph Waldo Emerson was a poet, a writer, a lecturer and an encourager who inspired generations of positive thinkers that stir among us to this day. Friedrich Nietzsche considered him “the most gifted of the Americans” and Walt Whitman referred to him as his “master.”Emerson was also a passionate opponent of slavery. Throughout his life he urged Congress to bring slavery to an immediate and permanent end.When Emerson was lecturing in Springfield, Illinois on January 10, 1853, a then-unknown Abraham Lincoln was in the audience. Years later, Lincoln invited Emerson to the White House and told him of the impact that lecture had on him.Ralph Waldo Emerson spoke with whimsy, sentimentality, and vulnerability when he said,“It is one of the blessings of old friends that you can afford to be stupid with them.”Modern businesspeople believe whimsy, sentimentality, and vulnerability to be weaknesses.But I know those people to be wrong.When you choose to like a person who does not like you, this is whimsy.It is hard not to like a person who likes you.When you choose to believe in someone, this is sentimentality.It is hard not to love a person who believes in you.When you say something that requires humility and love, this is vulnerability.It is hard not to trust a person who says something that only a humble, loving person would say.As a writer, Ralph Waldo Emerson was lofty. But as a person, he was famously open and vulnerable.Vulnerability is the price of intimacy.Ralph Waldo Emerson wrote Self Reliance in 1841.Elbert Hubbard wrote A Message to Garcia in 1899.Dale Carnegie updated Emerson's ideas in his book, How to Win Friends and Influence People in 1936.Napoleon Hill wrote Think and Grow Rich in 1937.Norman Vincent Peale added a veneer of Christianity in his book, The Power of Positive Thinking, in 1952.Ken Blanchard and Spencer Johnson wrote The One Minute Manager in 1982.Stephen Covey wrote The 7 Habits of Highly Effective People in 1989.Joel Osteen wrote Become a Better You: 7 Keys to Improving Your Life Every Day in 2007.And every one of those writers owes a debt to Ralph Waldo Emerson.Life, People, Us, Self.Lifeis about more than just business. It's about balance. It's about the freedom to be stupid with old friends.Peoplecover the earth. They speak lots of languages and have confusing cultures, but every person is made in the image of God.Usis problematic because it necessitates the idea of “Them,” those who are not Us. Uh-oh.Selfis who you think...

One sure way to finally be successful is to write a book about success. It doesn't have to be a book about your success. You can just study what made major corporations or some other leaders successful, and you can write about their success. It probably would be a bestseller. Everywhere you look today there are seminars, and workshops, and books, and websites, and all kinds of stuff; formulas about how to be a winner in what you do. But all the books and seminars are missing the major determining factor in personal success. Now I can't offer you what one book did. It was called The One Minute Manager. I can't do it quite that quickly; this will take just a little longer than that, but maybe it will be a little better too. I'm Ron Hutchcraft and I want to have A Word With You today about "Prayer That Changes Things." Now, our word for today from the Word of God, Genesis 24. It's about Abraham's trusted servant Eliezer. Now he's gotten to be an old man, and so has Abraham. And he gets his biggest assignment, which is to go find Isaac (who in a sense is almost like the prince of what will one day be Israel. They've got this great family, and this great little empire they've built.) Well, the prince needs a princess; he needs a wife. And so Eliezer is sent to find the woman who will be in that first generation of Jews; in a sense to be the mother of that generation. And of course, Eliezer wants to succeed. So he goes back to the land from which Abraham came so he can get a believing wife for Isaac. And here's how the Bible describes his prayer. "Then he prayed, 'O Lord, God of my master Abraham, give me success today.'" Now we know that he really meant that prayer, because after he got the success and found Rebekah and did a bang-up job of getting his goal accomplished, here's what it says, "I bowed down and worshiped the Lord; I praised the Lord." You know, success is rooted in a prayer like this. Now, you may not find it in the books or the seminars or the workshops. But when you say, "Lord, give me success today," that's the key to getting it done. Three factors, I think, in that prayer. One is dailyness. Eliezer recognizes here that success happens in 24-hour periods; that you have to have a good day. "Lord, give me success in this 24-hour period. Not this month, not this year; not for the rest of my life. Help me to succeed today." It's a daily prayer. Secondly, there's a concept of destiny here. He's recognizing that there is someone already picked out for him to find - recognition that there is a plan. He's going to walk into a divine plan. See, success is fitting into God's plan. From God's perspective, it means being the right person at the right place at the right time, doing it the right way, and God will bring the goal to you. And then there's dependency here. Praying through your day; making your calls His calls; your exam, His exam; your appointments, His appointments; your contest, your challenges, your problems - they're His. And you can tell by Eliezer's response that he's not bragging; he's praising after he gets what he was after, because he knows (and this is important to remember) that success is ultimately not so much an achievement as it is a gift of God. You don't achieve it, you receive it. There's a much larger, more lasting success than you could possibly construct. Ultimately, your success is not the result of your degree, or your plan, or your intelligence, or your hard work. It's the result of the blessing of Almighty God - those few minutes in the morning when you say, "Oh Lord, give me success today."

Today I'm joined by Ken Blanchard & Randy Conley, and we're talking about Servant Leadership and Building Trust. Ken is a legend in the leadership space. He is the co-author of more than sixty-five books, including the iconic The One Minute Manager, with combined sales of over 23 million copies. He was inducted into Amazon's Hall of Fame as one of the top twenty-five best­selling authors of all time. Randy is an Inc. Magazine Top 100 Leadership Speaker and a contributing author of three books. His award-winning blog, Leading with Trust, has influenced over 4 million viewers since its inception. I'm honored to have both of them on the show to talk about their new book, Simple Truths of Leadership: 52 Ways to Be a Servant Leader and Build Trust. Note: This is an archived episode that originally ran on Episode #0102 Show resources: Simple Truths of Leadership book Sponsors: The Fraternity of Excellence The Sasquatch Flag Company Jeremy Clevenger Fitness ____ Order my latest bestselling book, You Have the Watch: A Guided Journal to Become a Leader Worth Following Order my bestselling leadership book, All in the Same Boat - Lead Your Organization Like a Nuclear Submariner Order my bestselling leadership book, I Have the Watch: Becoming a Leader Worth Following Become a leader worth following today with these powerful resources: Subscribe to my leadership newsletter Follow Jon S Rennie on Twitter Follow Jon S Rennie on Instagram Follow Jon S Rennie on YouTube The Experience of Leadership book Learn more about your ad choices. Visit megaphone.fm/adchoices

In this Freight Broker Boot Camp episode, I am going to share with you 10 books that could literally help you get 6 to 7 figures right in your hip national bank IF implemented properly. These books are not just for freight brokers or freight agents but they discuss and cover important topics including freight broker sales, freight broker marketing, how to get shippers and so much more. So sit back, jot down some notes, and enjoy!   Timestamps: [00:12] Knowledge is potential power! [01:01] #1 - "Raving Fans" by Ken Blanchard [01:54] #2 - "How to get a meeting with anyone" by Stu Heinecke [03:01] #3 - "Success through a positive mental attitude" by W. Clement Stone [04:03] #4 - "Profit First" by Mike Michalowicz [05:12] #5 - "The One Minute Manager" by Ken Blanchard [06:08] #6 - "Neuromarketing" by Patrick Renvoise & Christoph Morin [07:01] #7 - "The Sales Bible" by Jeffrey Gitomer [07:44] #8 - "Scaling Up" by Verne Harnish [08:22] #9 - "How to win friends and influence people" by Dale Carnegie [09:02] #10 - "Jab, Jab, Jab, Right Hook" by Gary Vaynerchuck [10:40] Get Your Freight Broker Training NOW! - www.FreightBrokerBootCamp.com [11:16] Freight Broker Sales Accelerator - www.FreightBrokerBootCamp.com/Waitlist [12:15] Subscribe, Rate & Review! ---------------------------------- If you enjoyed this episode, please RATE / REVIEW and SUBSCRIBE to ensure you never miss an episode. Connect w/ Dennis & Learn More! Connect with me on LinkedIn Learn to Become A Freight Broker/Agent in 30 Days or Less! Watch Freight Broker Training Videos FREE Recently Ranked "Top 30 Freight Podcast"

Chapter 1:What is the book Who Moved My CheeseThe book "Who Moved My Cheese" is a motivational business fable written by Spencer Johnson. The book uses the allegory of mice in a maze to provide insights into how people deal with change and uncertainty in their lives and careers. The story revolves around four characters - two mice named Sniff and Scurry, and two little people named Hem and Haw - who all live in a maze and depend on finding cheese for their survival and happiness. The cheese represents anything that people want in life, such as a good job, money, success, or even love and friendship. One day, the characters discover that their usual source of cheese has disappeared, and they must find a new supply. The story then follows each character's unique way of dealing with this change and the lessons they learn along the way. The book offers valuable insights into the importance of being adaptable and open to change, taking action, and not getting too attached to one's comfort zone. It encourages readers to embrace change and see it as an opportunity for growth and self-improve Chapter 2:Author of Who Moved My CheeseThe author of the book "Who Moved My Cheese?" is Dr. Spencer Johnson, who was an American physician and author. He was born in 1938 in South Dakota, USA and passed away in 2017. Dr. Spencer Johnson was widely recognized for his books on self-improvement and leadership. His most famous work, "Who Moved My Cheese?", has sold millions of copies worldwide and has been translated into over 40 languages. Before becoming an author, Dr. Spencer Johnson worked as a physician and consulted with various organizations on topics such as leadership and change management. He co-authored several other books, including "The One Minute Manager" and "The Present". Overall, Dr. Spencer Johnson's work has had a significant impact on the world of business and personal development, inspiring readers to embrace change and take control of their lives.Chapter 3：Books like Who Moved My Cheese"The Dip" by Seth Godin - This book is all about knowing when to quit and when to stick with something. "Fish!" by Stephen C. Lundin - This book is about how to have fun while working and how to create a positive work environment. "The One Minute Manager" by Kenneth H. Blanchard and Spencer Johnson - This book provides insights on how to become an effective manager. "The 7 Habits of Highly Effective People" by Stephen R. Covey - This book focuses on seven habits that can help people become more successful in their personal and professional lives. "The Alchemist" by Paulo Coelho - This book is a fictional story about a shepherd boy who goes on a journey to find his treasure and learns valuable lessons along the way.

Episode 387 of The Outdoor Biz Podcast features Expedition Superstore founder Justin Dowey. Justin has built on his early family outdoor experiences in creating the Expedition Superstore. The blend of an Off-road shop and a Camping store, it brings together all of the essentials you would need to use your vehicle as the base of your adventures ... Overlanding! Facebook Twitter Instagram   The Outdoor Biz Podcast   Love the show? Subscribe, rate, review, and share!   Sign up for my Newsletter HERE.   I'd love to hear your feedback about the show!   You can contact me here: email: rick@theoutdoorbizpodcast.com   Or leave me a message on Speakpipe!   Presented to by: Show Notes Intro to the Overlanding One of my first forays into the outdoor world was a four-wheel drive store in Newcastle. We would build rigs that were local and Australian touring rigs. At that point, I had a, 1989 Nissan Patrol, we had a sticker on the thing that says ‘size does matter' and you'll just laugh at the next comment. It had a three-inch lift on 33-inch tires. Back then that was huge. We did a lot of four by four touring set up for customers and vehicle maintenance and all that sort of stuff. So that kind of was the start to how I got to, where I am now. Was there a trip or an event that just got you connected to the outdoors? It was really that Australian Safari rally. That thing ran over seven days. It went from Alice Springs and drove through to Darwin. It was all off-road. Back then, they didn't have GPSs. They used at what's called a terror trip. So someone had already been out and mapped the course down to the meter, and your terror trip said Drive 30 meters, turn left. But you didn't turn left at 30 meters. You were lost that fast. Your business is Grasshopper Trading. That's a distribution company for other brands, correct? Yeah. So Grasshopper is the brand behind the brands. And really its job is to initiate relationships between the manufacturer of the products or us depending on what product we pick up. It actually sells to a distribution company in the state. So really what it does, is it sources products and brings them into the US or makes them in the US depending on where that's gonna fit. And then, so a couple of the brands are 23ZERO and the Expedition Superstore. So tell us about the Expedition Superstore. You said it was built with the influence from Overland stores in Australia; tell us about that. So again, my background a little bit working for a four-wheel drive store. In inverted commerce in Australia and then seeing that market evolve over 10 or 12 years, we weren't seeing that same kind of market. There's a handful of stores in the US that do the overland part very well. There are a bunch of stores that can build ridiculously good rigs, but we're finding there's a difference. You build a, I'm a rock crawler, and that's the store that you go to, right? I'm gonna build a V8 44-inch tire rock monster. And there wasn't much that was doing the other end, which was, I'm really just a family camper, but I needed my vehicle as my base cuz I, I've got a nine-year-old. If you've got kids, your backpacking days are done, so a lot of stuff is around that vehicle-based camping and that vehicle-based adventure, market. And we weren't seeing that. There wasn't anything here that did it. I think the term Overlanding was coined many years ago with actually a sheepskin company. But the Overland movement, which is the way that you could put it, really started, I think it was like, 2010 to 2012 and don't quote me on the window. That's when the first Overland Expo was born. I think that was kind of the birth of our industry, in the terminology that we now see. Was it more authentic back then, do you think? I would have to say yes. Because to be at that show, back then, you had to really be into it. Cause, again, there wasn't a choice. You had to be doing it cuz to get there; you had to do it. There was no hotel that was close. There was nowhere else you could stay. No one was showering. You're all on pot porta-potties. So now it's very much more commercial. which is, which is kind of good. You have three brands that are made there in Salt Lake City. What are those? We've got three brands that we import in Salt Lake City. We do manufacture some stuff in the US. We've tried to bring more in, but I tell you, there are some challenges right there that are extraordinarily difficult. Anyone that makes stuff in the US the first thing you wanna do is take your hat off and say, yeah, well done. And do you guys offer training courses or trips for customers? So the store, Expedition Superstore, does do trips. We've offered training courses. We actually have a conference room that. Our customers, whether it be a club or a group can actually use. And we'll actually stay open so they can use our conference room. So what do you think the big differences between US Overlanders and Australian Overlanders? It's a freshness to the market, I think. Aussies are, are really, ‘she'll be right, mate', sort of attitude, we've all heard that term before. ‘She'll be right, mate', that means, alright, I see it's broken, but we're doing it anyway. You know what, I'm gonna have fun with it regardless. so I think that comes with the amount of time that Australians generally spend outdoors, I think they're a little bit more accepting of environmental challenges. That's about as politically correct as I can get. In other words, if it rains, they're like, you know what? Screw it, it's raining, whatever, we're here. Yeah, yeah. yeah, there's a bit of rain that's coming in through that little gap. See that little inch gap? Yeah. Little bit. Rain's gonna come through that. How do I stop it? You don't, it's gonna rain, dude. It's an outdoor sport. That's why we're out here. Do you have any advice or suggestions for folks wanting to get into overlanding? if I shared one little piece of advice, it would be . . . be careful f where you take your advice. There are so many, and not to pick on the internet, but unfortunately, there is so much, and I see this because we're part of Facebook groups and all that sort of fun stuff. If you asked Facebook for a suggestion, take it with a grain of salt. Do you have a favorite piece of Overland/Outdoor gear that's under a hundred dollars? One of my favorites, and we just actually put this into the store. It's called a “ResQMe.” It goes on my key ring. It has a window smasher and a seatbelt cutter. And it's one of my favorites, it's made here in the US. It's a US-patented made-in-the-US product. It's under ten bucks. What, what are some of your favorite books? I do audiobooks these days cause I'm on the road so often. One that I just listened to, which impacted some more stuff that I did, and there are two that are probably the most impactful. One Minute Manager. Most of mine are self-help business-related books. So One Minute Manager was the last one. Traction: Entrepreneur's Operating System probably made the biggest impact on our entire company. Is there anything else you want to say to our listeners or ask of our listeners? I think it just repeats on the advice is be, is be mindful of where you seek your advice. Be mindful that a lot of the stuff on the internet, whether it be Instagram or Facebook or all of those, there's a pretty fair chance that someone's getting paid. So as you watch that, understand it, take it with a grain of salt that, although the marketing, the all of those things is really good. Someone's getting paid. Take your time. How can they find you? Where's the best way? 23Zero: info@23Zero.com. The store: info@expeditionsuperstore.com You can call the store at 801.871.0569 What's your current rig? What are you driving? Ram Chop is my current rig. The evolution of Ram Chop started as a Dodge 2500. So we built it, we put an AV lift on it. We put a RSI smart cap, a 23Zero Kabari tent and awning, and all the goods that went along with that. And we ran that for, I dunno, 15 months. So drag trailers all over the countryside. It did all the things we wanted it to do. This year we made some changes to the store, so we upped the game on Ramp Chop. We actually took the back off it and put a Bowen Custom flatbed on the back, we put a Four Wheel Camper, so it's got a Hawk flatbed camper on the back. t's got a 23ZERO awning that covers the entire back end of the thing. So it's got a massive amount of coverage. So it sits on 40-inch tires, airbags under the back, as I said, flatbed with all the goodies.

A Brief Introduction of Who Moved My Cheese Summary and ReviewWho Moved My Cheese is a self-help book written by Spencer Johnson. The book is an allegory that describes change in one's life and work, and how to adapt to these changes. The story revolves around four characters: two mice named Sniff and Scurry, and two little people named Hem and Haw. These four characters live in a maze where they search for cheese, which represents their happiness and success. One day, the cheese disappears from its usual spot, and the characters must adapt to this change to find new sources of cheese. Sniff and Scurry quickly move on and find new sources of cheese, while Hem and Haw struggle to accept the change and remain in their comfort zone. The book emphasizes the importance of embracing change and being open to new opportunities in life and work. It teaches readers that change can be positive, and it is necessary to adapt to change in order to succeed. Who Moved My Cheese is a short and simple book with a powerful message. The author effectively uses the allegory of searching for cheese to illustrate how people react to change in their lives and work. The book is easy to understand and relatable to anyone who has experienced change or uncertainty in their lives. One criticism of the book is that the characters are somewhat stereotypical, with the mice representing simple-minded individuals, and the little people representing more complex individuals. Additionally, some readers may find the book overly simplistic and lacking in depth. Overall, Who Moved My Cheese is a useful tool for anyone looking to adapt to change and embrace new opportunities. While it may not provide in-depth analysis or solutions to complex problems, it offers a simple yet effective message that can help readers navigate through life's challenges.About Who Moved My Cheese AuthorThe author of "Who Moved My Cheese" is Spencer Johnson. He was an American physician and writer who authored several books on management, including "The One Minute Manager," which became a bestseller. Johnson was born in 1938 and grew up in South Dakota. He obtained his undergraduate degree at the University of Southern California and his medical degree at the Royal College of Surgeons in Ireland. After practicing medicine for a short time, he turned to writing and consulting. "Who Moved My Cheese" was published in 1998 and has sold over 26 million copies worldwide. The book is a parable about change and how individuals and organizations can adapt to it. It has been translated into 37 languages and has been used by numerous companies and schools as a tool for teaching personal and organizational change. Spencer Johnson passed away in 2017 at the age of 78.Brief Summary of Who Moved My Cheese Per ChapterChapter 1: The story begins by introducing the four main characters - two mice named Sniff and Scurry and two little people named Hem and Haw - who live in a maze and look for cheese to survive. They all have different personalities and approaches in finding cheese. Chapter 2: The four characters discover a huge supply of cheese (Cheese Station C) that they enjoy every day. Hem and Haw become complacent and start taking the cheese for granted, while Sniff and Scurry remain vigilant and continue their regular habits of inspecting the station. Chapter 3: One day, the characters notice that the cheese is running out. Sniff and Scurry immediately accept the change and start searching for new cheese, while Hem and Haw refuse to believe that the cheese is gone and wait for it to...

Text Hawk to 66866 to become part of "Mindful Monday." Join 10's of thousands of your fellow learning leaders and receive a carefully curated email from me each Monday morning to help you start your week off right... Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12   https://twitter.com/RyanHawk12 Mark Miller started his Chick-fil-A career working as an hourly team member in 1977. Mark's cell phone number is 678-612-8441. He asked that you text him your thoughts on this episode. In 1978, he joined the corporate staff working in the warehouse and mailroom. Since that time, he has provided leadership for Corporate Communications, Field Operations, Quality and Customer Satisfaction, Training and Development, and Leadership Development. During his tenure with Chick-fil-A, the company has grown from 75 restaurants to over 2,300 locations with annual sales approaching $10 billion. Mark began writing almost twenty years ago when he teamed up with Ken Blanchard, co-author of The One Minute Manager, to write The Secret: What Great Leaders Know and Do. He's now written 11 books that have sold over 1 million copies. His latest is called Culture Rules.  Notes:  “Your capacity to grow determines your capacity to lead.” You must make the choice to be a learner... Let's start with a story told by the late philosopher, David Foster Wallace. He said, “There are these two young fish swimming along, and they happen to meet an older fish swimming the other way who nods at them and says, “Morning boys. How's the water?” And the two young fish swim on for a bit, and then eventually one of them looks over at the other and goes, “What the hell is water?” Mark Miller conducted research with more than 6,000 individuals from ten countries that revealed that 71% of U.S. leaders believe culture is their most powerful tool to drive performance. However, the study revealed that enhancing workplace culture ranked eleventh on the leader's priority list. “If your heart is not right, no one cares about your skills.” Your character, integrity, and care for others must be there to earn any type of followership. If your heart is not right, no one cares about your skills. The 3 culture rules are aspire, amplify, and adapt: Aspire - Share your hopes and dreams for the culture (Andrew Cathy, new CEO, said “Rooted in purpose, known for our care.”) Amplify - Always be looking for ways to reinforce and amplify the aspiration for your culture. Adapt - Always look for ways to enhance your culture and be innovative. The Magic Circle: It dates back to 1938 when Dutch Historian Johan Huizinga wrote about the impact of play on culture… The "Must-Have" leadership qualities Character Competence Chemistry Mark has spent a lot of time with Navy SEALs to learn about culture... Key takeaways: Shoot Move Communicate Is focusing on culture a soft skill? The data suggests it is the #1 driver of performance. Storytelling - People remember the stories more than the stats. Don't just tell... Take people there.

Who Moved My Cheese Summary: The Keys to Adapting to ChangeWho Moved My Cheese Short Summary and ReviewSummary"Who Moved My Cheese?" is a short business parable written by Dr. Spencer Johnson. The book tells the story of four characters who live in a maze and search for cheese to nourish them and make them happy. Two mice, named Sniff and Scurry, and two little people named Hem and Haw. The mice follow their instincts and quickly adapt when they find the cheese has been moved from its original location. In contrast, Hem and Haw resist change and cling to their old ways, causing them to suffer and miss out on new opportunities. The story is a metaphor for the way people deal with change in their lives, particularly in the workplace. The book encourages readers to embrace change and take action rather than resisting or denying it. Through the simple story, readers can learn valuable lessons about adaptation, flexibility, and the importance of letting go of what no longer serves them. Review"Who Moved My Cheese?" may be a short and simple book, but its message is powerful and relevant. The book's straightforward language and relatable characters make it an easy read that can be enjoyed by anyone, regardless of their background or experience. The illustrations also add to the book's charm and help convey the story's meaning. While some may criticize the book for being too simplistic or lacking in depth, others appreciate its accessibility and practical advice. The book's central message is not groundbreaking, but it is one that many people need to hear: change is inevitable, and adapting to it is essential for personal and professional success. Overall, "Who Moved My Cheese?" is a worthwhile read for anyone who feels stuck or resistant to change. It offers a fresh perspective on how to approach life's challenges and highlights the benefits of embracing new opportunities. About Who Moved My Cheese AuthorSpencer Johnson was an American physician and writer, who was born on November 24, 1938, in Mitchell, South Dakota, United States. Johnson has written several books on personal growth and business management. "Who Moved My Cheese" is one of his most popular works, which has sold over 26 million copies worldwide. Johnson graduated from the University of Southern California with a Bachelor of Arts degree in psychology, followed by a Doctor of Medicine degree from the Royal College of Surgeons in Ireland. He worked as a physician for several years, before turning to writing. Apart from "Who Moved My Cheese," Johnson's other notable works include "The One Minute Manager," "The Present," and "Peaks and Valleys." He passed away on July 3, 2017, at the age of 78 due to pancreatic cancer.Who Moved My Cheese by Spencer Johnson Chapters SummaryChapter 1: The story begins with an introduction to four characters - two mice named Sniff and Scurry, and two littlepeople named Hem and Haw. They all live in a maze and spend their days looking for cheese to eat. Chapter 2: One day, the group discovers a large store of cheese in a section of the maze called "Cheese Station C." They are delighted and make this their regular hangout spot. Chapter 3: Over time, Hem and Haw become complacent and take their cheese for granted. They develop a sense of entitlement and assume that the cheese will always be there for them. Chapter 4: Sniff and Scurry, on the other hand, stay vigilant and alert. They notice that the cheese supply is dwindling and decide to search for new cheese elsewhere in the...

As children, Christmas was a season of wonder for many of us, but over time we often start to anticipate less, expect more and even develop a sense of entitlement. In this extra-special replay episode, Brian shares why Christmas is still so dear to him and teaches how anyone can tap into the magic of the season all year long. YOU WILL LEARN:How to rekindle a sense of childlike anticipation and appreciation.The story of the best Christmas Brian ever had.Why the present is the most precious gift of all. MENTIONED IN THIS EPISODE: itsagoodlife.com “The One Minute Manager,” by Spencer Johnson and Ken Blanchard “Who Moved My Cheese?” by Spencer Johnson and Ken Blanchard “The Present,” by Spencer Johnson NOTEWORTHY QUOTES FROM THIS EPISODE: “The only thing that will last is relationships with people.” – Brian Buffini “At the end of the day, the greatest present is the present.” – Brian Buffini “It's OK to be shaped by your past, but you can't drive a car by constantly looking in the rear-view mirror.” – Brian Buffini “You need to learn from your past, not get judged by your past or get stuck by your past.” – Brian Buffini “The present of faith opened up my heart, my life and my eyes.” – Brian Buffini Hosted on Acast. See acast.com/privacy for more information.

This episode of Positive U is very special as Jon Gordon is joined by one his greatest heros, Ken Blanchard. Ken is author of The One Minute Manager, among several other books, and is regarded as the greatest business teacher of all time. In this episode, Jon and Ken discuss what it takes to be a servant leader, getting your ego out of the way, and how to remind yourself daily that it is “we, not me”. Buy Ken's book “Simple Truth's of Leadership” here. This episode is brought to you in part by LEADR: People Want To Be Led & Developed, Not Managed. That's why I'm excited to tell you about Leadr. It's a people development software designed to help you engage and grow your team by developing leaders at every level of your organization. Leadr enables you to have consistent one-on-ones, giving and receiving feedback, setting clear goals, and so much more. It's time to transform people management into people development. You can request your custom demo at leadr.com. Mention the Positive University Podcast for 20% off your first year.