Podcasts about improve user experience

Olá, pessoal! Mais uma das lives da nossa Semana do UX Decodificado. Neste evento especial, vamos bater um papo com Rafael Frota trazendo diversas referências e recomendações de livros para enriquecer ainda mais seu conhecimento em UX. "UX Decodificado" foi escrito para fornecer um guia completo e prático sobre UX, destinado a novos designers, profissionais em transição, gestores, desenvolvedores e inovadores. O objetivo é disseminar conhecimentos valiosos, promover uma cultura de design centrada no usuário e ajudar profissionais a aplicarem práticas de UX de forma eficaz em seus projetos e carreiras. Já comprou o nosso livro "UX Decodificado"? Se você é um designer em busca de aprimorar suas habilidades em UX, ou um profissional de outra área interessado em migrar para o design de experiência, este livro é para você. Adquira já o seu exemplar e leve sua carreira para o próximo nível! Edição Física (Site da brauer) Amazon Brasil: https://amzn.to/3Wv4zVb (Versão Digital em português) Amazon Espanha: Compre agora! (Versão Digital em português) Amazon UK: Compre Agora! (Versão Digital em português) Livros Recomendados "Don't Make Me Think" de Steve Krug https://amzn.to/4fxgTNF Um guia clássico para a usabilidade de websites e produtos digitais. "The Design of Everyday Things" de Don Norman https://amzn.to/3WMQXGp Uma leitura fundamental para entender os princípios do design centrado no usuário. "About Face: The Essentials of Interaction Design" de Alan Cooper, Robert Reimann, David Cronin e Christopher Noessel https://amzn.to/3WN7FoX Um manual completo sobre design de interação e usabilidade. "Lean UX: Applying Lean Principles to Improve User Experience" de Jeff Gothelf e Josh Seiden https://amzn.to/3A5PNgn Um guia prático para integrar UX e métodos Lean em projetos de design. "Seductive Interaction Design: Creating Playful, Fun, and Effective User Experiences" de Stephen Anderson https://amzn.to/46smPTT Foca em como criar designs que engajem e encantem os usuários. Profissionais Referência Don Norman Steve Krug Jeff Gothelf Alan Cooper Tem varios brasileiros citados no livro. Recomendo buscar. Alem claro dos que tem passado por aqui no bom dia ux e nesta semana. Sobre carreira: com ebooks Joe Natoli https://givegoodux.com/books/ Artiom Dashinsky https://dashinsky.com/ Álvaro Souza https://www.aprenderux.com.br/ Arquitetura de informacao Abbey covert e sua comunidade The Sensemakers Club https://www.thesensemakersclub.com/ Mercado, lideranca e metricas Jared Spool e a comunidade Leaders of Awesomeness Inerface, interacao e UI FeUX www.youtube.com/@feuxdesign Comunidades Jovens uxui Vagas ux https://vagasux.com.br/ Sites Recomendados para Aprender Sobre UX Nielsen Norman Group (NNG) nngroup.com Oferece uma vasta gama de artigos, relatórios e vídeos sobre pesquisa e prática de usabilidade e UX. É uma das fontes mais respeitadas no campo. Smashing Magazine smashingmagazine.com Publica artigos detalhados, tutoriais e recursos sobre design, desenvolvimento web, e UX. A List Apart alistapart.com Foca em padrões web, design e desenvolvimento, oferecendo artigos de alta qualidade sobre UX e UI. UX Design.cc uxdesign.cc Uma plataforma que reúne artigos, tutoriais, e links úteis sobre design de experiência do usuário. Interaction Design Foundation interaction-design.org Oferece cursos online, artigos e uma comunidade ativa para quem deseja aprender mais sobre UX. UX Matters uxmatters.com Publica artigos e colunas de especialistas em UX sobre uma ampla variedade de tópicos relacionados ao design de experiência do usuário. Usability.gov usability.gov Mantido pelo governo dos EUA, oferece recursos, guias e melhores práticas para criar interfaces centradas no usuário. Boxes and Arrows boxesandarrows.com Uma revista online que discute design de interação, arquitetura da informação e design centrado no usuário. UX Booth uxbooth.com Um blog colaborativo que cobre diversos aspectos do design de experiência do usuário. Medium – UX Collective uxdesign.cc Uma coleção de artigos escritos por profissionais de UX sobre tendências, práticas e estudos de caso. Esses livros, sites e profissionais são altamente recomendados para qualquer pessoa interessada em aprofundar seus conhecimentos em UX. Eles fornecem uma base sólida e insights valiosos que complementam os ensinamentos do livro "UX Decodificado". Adquira já o seu exemplar e leve sua carreira para o próximo nível! https://lnkd.in/dTU9S_Da

Episode Summary In this episode, we dive deep into the world of Decentralized Exchanges (DEXs), a crucial component of the cryptocurrency ecosystem. We explore the fundamental aspects of DEXs, including their key features, types, and the challenges they face. Additionally, we discuss how AI can enhance the functionality and user experience of DEXs, making them more efficient, secure, and user-friendly. Whether you're a seasoned crypto trader or new to the world of decentralized finance (DeFi), this episode provides valuable insights into the evolving landscape of DEXs. Introduction to Decentralized Exchanges (DEXs) Definition and importance of DEXs in the cryptocurrency ecosystem. Comparison with centralized exchanges (CEXs). Key Features of DEXs Decentralization Peer-to-peer trading Distributed infrastructure Anonymity and Privacy No KYC requirements Privacy-focused protocols Security Non-custodial nature Smart contract security Transparency On-chain transactions Open source Accessibility Global reach Permissionless trading Types of DEXs Order Book DEXs Order matching Examples: IDEX, Serum Automated Market Makers (AMMs) Liquidity pools Examples: Uniswap, SushiSwap, Balancer Decentralized Exchange Aggregators Liquidity aggregation Examples: 1inch, Paraswap Challenges and Drawbacks of DEXs Liquidity issues User experience Speed and scalability Lack of advanced trading features Security risks Regulatory uncertainty Limited asset availability Ways to Improve User Experience in DEXs User-friendly interface design Enhanced performance and speed Seamless onboarding process Advanced security features Transparent fee structure Improved liquidity Customer support Mobile app development Educational content Integration with other DeFi services Using AI to Enhance User Experience in DEXs Personalized recommendations Enhanced security Automated customer support Market analysis and predictive analytics Portfolio management User behavior analysis Dynamic pricing and fee optimization Enhanced liquidity management Content customization Vulnerabilities in DEXs and Mitigation Strategies Smart contract bugs Liquidity issues Oracle manipulation Security of private keys Front-end attacks Governance attacks Flash loan attacks The Future of DEXs and AI Integration Enhanced trading algorithms Automated market making Fraud detection and security Personalized user experience Efficient smart contract audits Market analysis and sentiment prediction Regulatory compliance Interoperability and cross-chain trading DEXs offer greater control, security, and privacy compared to centralized exchanges. They face challenges such as liquidity issues, user experience hurdles, and regulatory uncertainties. Improving user experience and leveraging AI can significantly enhance the functionality and appeal of DEXs. AI can optimize trading algorithms, enhance security, provide personalized user experiences, and facilitate regulatory compliance. The future of DEXs looks promising with ongoing advancements in technology and integration with AI. Stay tuned for more episodes on decentralized finance, cryptocurrency, and the future of digital trading by Blockchain DXB

Come join Share PLM for another podcast episode with Andrea Järvrén, the Transformation Manager, Methods and Practices in Tetra Pak. Andrea has a strong background in business transformation and global process driver roles with focus on problem solving with an iterative approach. She specialises in facilitation with Design Thinking mindset, Design Sprints and tailored workshops in an enterprise setting, doing everything from facilitating, distributing competence, transforming and scaling to accelerating transformation. In this episode, we are talking about:⚉ Introduction to Design Thinking at Tetra Pak⚉ Practical Applications of Design Thinking⚉ Design Sprint Methodology⚉ Facilitation and Preparation⚉ Measuring Effectiveness⚉ Adapting to Remote Work⚉ Scaling Design Thinking PracticesMENTIONED IN THIS EPISODE:⚉ [Book] Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days by Jake Knapp - https://amzn.to/4c3ih84 ⚉ [Book] Lean UX: Applying Lean Principles to Improve User Experience by Josh Seiden and Jeff Gothelf - https://amzn.to/3KAMmzX ⚉ [Book] Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers (The Strategyzer series) by Alexander Osterwalder and Yves Pigneur - https://amzn.to/4c9QHWR ⚉ Playing to Win: How Strategy Really Works by A.G. Lafley and Roger L. Martin⚉ AJ&Smart - https://www.ajsmart.com/ ⚉ Lightning Decision Jam (LDJ) - https://www.workshopper.com/lightning-decision-jam CONNECT WITH ANDREA:Linkedin: https://www.linkedin.com/in/andrea-j%C3%A4rvr%C3%A9n-56a1433/ CONNECT WITH SHARE PLM:Website: https://shareplm.com/ Join us every month to listen to fascinating interviews, where we cover a wide array of topics, from actionable tips, to personal experiences, to strategies that you can implement into your PLM strategy.If you have an interesting story to share and want to join the conversation, contact us and let's chat. We can't wait to hear from you!

On December 13, 2021, an Executive Order titled “Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government.”   This initiative reflects the greater commercial experience. Because people are now so comfortable with transactions on a phone that customers are using sites that present as “user friendly.”   When combined with the Covid information that the federal government was presenting, the idea of improving the user experience only makes sense. Thelma Van is an articulate and experienced professional with user experience. During this interview, she takes the topic from a high level the level of the click.  The interview covers topics like infrastructure, common communication, and a focus on user needs. When it comes to defining user experience or UX, it is a formal method to evaluate functionality. In other words, how a typical user attempts to complete a task on a website. Thelma Van suggests that if agencies are interested in improving user experience, then they should start with getting as many stakeholders as possible in a room and listening to the challenges they express. Although there are tools like heat maps and speed evaluations, her experience makes her put the focus on human beings first. The federal government is going through a “digital transformation.”   Many focus on important topics like identity management, software bills of materials, and even graphics processors. This is the interview that shows listeners that software development should put primary emphasis on the people the systems are designed to serve. Follow John Gilroy on LinkedIn  https://www.linkedin.com/in/john-gilroy/ Listen to past episodes of Federal Tech Podcast  www.federaltechpodcast.com

Turn your website into a fast-loading and lead-generating tool to impress potential clients at first sight! DIGIMarketeer360 offers website design and development to SMBs in Cheyenne who want to increase sales effortlessly.Find out more at: https://www.digimarketeer360.com/ DIGIMarketeer360 City: Cheyenne Address: 5919 Blue Bluff Road Website https://digimarketeer360.com/ Phone +1-307-456-4475 Email jlease@digimarketeer360.com

Internal Links are often built into your blog posts as an after-thought... but they should be front and center in your mind as you build your content.In this week's video I talk about why internal linking is so valuable, and I share a few best practices to get you going.https://leslipeterson.com/ for the FREE blog post update checklist discussed in this video (If you love this but want even MORE info about updates... a step-by-step process you can consistently repeat... my Content Update System course will launch again in Fall!)  THE INSIDER MEMBERSHIP IS OPEN AGAIN! Learn more here: https://leslipeterson.com/insider2/If you're a professional blogger (or want to be) then check out my FREE Facebook Group where we talk about the business of blogging everyday! https://www.facebook.com/groups/leslipetersonThe quickest way to increase your traffic? Update your content regularly. Get a free blog post update checklist here: https://leslipeterson.com/Curious about how to connect with your newsletter audience? Get a free list of 52 Newsletter Connection Prompts here: https://leslipeterson.com/===== FOLLOW ME ===== FB: https://www.facebook.com/groups/leslipeterson Podcast: https://podcast.leslipeterson.com/ ** Sometimes I link to additional resources, and they may or may not include affiliate links. I'll never link you to anything I don't use myself!

What comes first: the outcome or the output? Today I'm chatting to Josh Seiden about one of my favorite topics: outcomes over outputs. Josh is actually the author of a book with that exact title, Outcomes over Output: Why customer behavior is the key metric for business success.Josh is also the co-author of Lean UX: Designing Great Products with Agile Teams, and Sense and Respond: How Successful Organizations Listen to Customers and Create New Products Continuously. For Josh, the answer is clear: if we can define an outcome as a change in human behavior that creates value, then it's worth putting that ahead of the output or 'thing' we are creating. This is a fascinating approach to redefining the way we work, the way we set OKRs, and the way we measure success. When the name of the game is efficient growth, defining your outcomes is crucial. How do we make sure we are committing to the right work, though? And how do we articulate that to the teams that we build? Let's find out! "Let's really think about what are the things that people value, what are the outcomes that we're trying to get, and then work backwards to get to the output we need to make." ~ Josh SeidenIn This Episode:- Why outputs follow outcome - Understanding how outcome is a change in human behavior (that creates value)- What do we mean when we say "outcome"?- What do we need to do to deliver an outcome? - What are AGILE teams committing to stakeholders?- How do we think about the way we organize our teams?And more!Connect with Josh Seiden:- Website - https://www.joshuaseiden.com/- Outcomes Over Output: Why customer behavior is the key metric for business success https://www.amazon.com/Outcomes-Over-Output-customer-behavior/dp/1091173265/- Sense and Respond: How Successful Organizations Listen to Customers and Create New Products Continuously - https://www.amazon.com/Sense-Respond-Successful-Organizations-Continuously/dp/1633691888- Lean UX: Applying Lean Principles to Improve User Experience - https://www.amazon.com/Lean-UX-Applying-Principles-Experience/dp/1449311652Connect with Debbie Madden:- Website - https://www.stride.build/- LinkedIn - https://www.linkedin.com/in/debbiemadden1/- LinkedIn Page - https://www.linkedin.com/company/stride-build/

Are you part of a tech team that is searching for constant and continuous improvement to get better in your business every quarter, every year, and with every software or product launch? Have you had the term 'OKR' bandied about as you try to decide on your company's Outcomes and Key Results?Jeff Gothelf is the co-author of Lean UX: Designing Great Products with Agile Teams, and Sense and Respond: How Successful Organizations Listen to Customers and Create New Products Continuously. Jeff is my guest today on Scaling Tech, and he's helping me unpack this popular management concept known as OKRs. When should your Key Results be Outcomes driven – and when should they be Output based? How do we give our tech teams the space and autonomy to identify a solution (and the freedom to pivot) while still holding the company accountable to clearly articulated goals?As well as being a prolific author, Jeff is a keynote speaker, trainer, and coach with large organizations – not only helping them build better products, but also build a culture that builds better products too. As such, he is ideally positioned to offer unique insight into how to create the right OKRs for your company. "This is definitely the flavor of the moment when it comes to management ideas." ~ Jeff GothelfIn This Episode:- Why 'the making of a thing' doesn't necessarily indicate value delivered to the market- When is it preferred to set an Outcome-Driven Key Result (over Output)? - What do teams often get wrong when setting OKRs? - The problem of changing your OKRs just to match the work you're already doing- The importance of product discovery when setting OKRs And more!Resources:- Free 1.5-hour Product Strategy Alignment workshop - ideal for any tech teams who seek alignment around ensuring you are building the products/features that are most valuable to your business. Email debbie@stridenyc.com to see if you qualify.Connect with Jeff Gothelf:- Sense and Respond: How Successful Organizations Listen to Customers and Create New Products Continuously - https://www.amazon.com/Sense-Respond-Successful-Organizations-Continuously/dp/1633691888- Lean UX: Applying Lean Principles to Improve User Experience - https://www.amazon.com/Lean-UX-Applying-Principles-Experience/dp/1449311652- Website - https://jeffgothelf.com/Connect with Debbie Madden:- Website - https://www.stride.build/- LinkedIn - https://www.linkedin.com/in/debbiemadden1/- LinkedIn Page - https://www.linkedin.com/company/stride-build/

Experts discuss the user-experience of remote court proceedings and explore additional possibilities for technological innovation in the courts on the latest episode of LSC's “Talk Justice” podcast, released today. Talk Justice Co-host Molly McDonough is joined by guests Jennifer Leitch, executive director of the National Self-Represented Litigants Network in Canada, and Danielle Hirsch, court management consultant with the National Center for State Courts.

Experts discuss the user-experience of remote court proceedings and explore additional possibilities for technological innovation in the courts on the latest episode of LSC's “Talk Justice” podcast, released today. Talk Justice Co-host Molly McDonough is joined by guests Jennifer Leitch, executive director of the National Self-Represented Litigants Network in Canada, and Danielle Hirsch, court management consultant with the National Center for State Courts.

Sarah interviews Alfredo Narez, founder of m1six Innovation Partners. m1six is a marketing agency specializing in user experience design and data-driven product strategy. Alfredo tells Sarah about getting back to the basics with clients, to clarify the problem they solve and develop impactful brand messaging.

If you look at Apple and the products and services they develop and release, you'll see that they're a brand that prioritizes user experience. This principle embodies what Steve Jobs meant when he said, “Design isn't just what it looks like and feels like. Design is how it works.” Joining Patrick in today's episode of Guaranteed to Grow is their Chief Product Officer, Derrell Johnson. Together, Patrick and Derrell discuss why UX is critical for your product, examples of brands with excellent UX, the different design methodologies, and some tools you can use for prototyping. Let's dive in! “There's nothing worse than a product that doesn't work.” -Derrell Johnson In This Episode: - When people talk about user experience, what exactly are they referencing? - The key difference between UI and UX and how they work together - At what point should people look at user experience when designing products? - How in-depth should you go with prototypes? - A look at some companies who have done a great product design - Waterfall vs. Agile vs. Human Centered Design methodology in product development - How necessary are product testing and quality assurance in the overall user experience? - What tools can you use to measure the performance and adoption of a product design? - The one major takeaway from today's episode And more… Resources: -https://www.amazon.com/Lean-UX-Applying-Principles-Experience/dp/1449311652 ( Lean UX: Applying Lean Principles to Improve User Experience ) -https://www.framer.com/ ( Framer) - Proto.io -https://www.hotjar.com ( Hotjar) Connect with Derrell Johnson: -https://www.linkedin.com/in/derrell-johnson/ ( LinkedIn) Email - derrell@saaspartners.io Connect with Patrick: - https://saaspartners.io/ (Website) - https://www.instagram.com/patrickbparker/ (Instagram) - https://www.facebook.com/patrickbparker (Facebook) - https://www.linkedin.com/in/patrickbparker/ (LinkedIn) - https://www.youtube.com/channel/UCxq5CTIWCL6X6of8O-1BO5A (YouTube) - https://www.tiktok.com/t/ZTR6DsFns/ (TikTok)

Technology has revolutionised the online casino industry. Developers and providers are using advanced technology as they aim to thrive in a competitive environment by enhancing customer enjoyment and security. The influence of this technology can be seen across online casino gaming, from the development of live chat facilities to live casino action and even virtual reality. Virtual Reality can improve User Experience Virtual reality (VR) is still in the early days of development in the online casino industry after it had a false start in the early 1990s. The arrival of the metaverse, including its backing for Oculus, has given VR a new lease of life. This makes it potentially the next significant development in the industry after the success of mobile technology. Gameplay will be more realistic and immersive if developers and providers fully embrace VR. Customer service facilities will also be taken to the next level by the existence of VR representatives. Artificial Intelligence The use of artificial intelligence (AI) has revolutionised digital casino play. It has enabled the use of automated chatbots that can answer customer queries quickly and efficiently while reducing the amount of investment by casinos. AI software also uses machine learning to understand the playing preferences of individuals. This enables each player to receive personalised interactions. These improvements enhance user experience and allow the casino to operate more effectively. Live Casino Live casino technology has brought the experience of playing at an online casino closer to what a person would expect from visiting land-based premises. Players can interact with live dealers and other players and can see the game unfold in real-time. OCR technology allows results to be announced almost immediately, so the game feels more realistic and immersive. Live dealer play for games such as roulette, poker, and blackjack creates a more dynamic and fast-paced user experience, making it a popular advancement. Stronger Security Online security is something that everyone has become more aware of thanks to high-profile data breach cases and TV shows which you can find on Netflix that focus on scams and fraud. So, online casino operators must take advantage of security technology advances to make users feel secure while playing. This includes the adoption of encryptions such as HTTPS and SSL to protect customer data. While no website can be declared completely safe from hackers, the development of security technology has revolutionised the online casino user experience by making reputable casino websites some of the most secure in existence. More Game Variety As casino gaming software is developed and improved, a greater variety of games becomes available. This includes 3D games and titles that reflect favourite characters or stories from video games, TV, and movies. The sound quality, animation, and image quality are also clearer, brighter, and more enticing than ever. So, users have hundreds of titles to choose from, including regular new arrivals, and the appearance and sound of games is top quality. This has taken the user experience to another level together with AI, more robust security, live casino action, and the potential of VR. See more breaking stories here

John Laing, the court's chief experience and diversity officer, is partnering with Bentley University students to upgrade signage, restraining order processes and other court experiences. 

What happens when the pattern of comparison is overdeveloped in the business world? Have you ever caught yourself feeling unsuccessful, stressed, or resentful because others are succeeding at a higher level than you? It's in this episode, where we explain why this is a trap and how to overcome it.Yes, comparison and competition have allowed us to grow earlier in life. However, when you are in business and comparison leaves you feeling unworthy, it can harm your results and the ability to serve at the highest level. But what if you are able to view others' success and still feel empowered? What if you could use it to learn, grow, and move towards collaboration rather than competition? In this episode you are going to learn: - When the pattern of comparison has come up in my journey - Why consistently comparing yourself is a trap - What it can really mean from a spiritual perspective - What to do instead that will allow your business to growPS. If you are looking to join the community of heart-centered business owners who are looking to collaborate with you, I'll see you in the Serving Circle https://www.facebook.com/groups/theservingcircle Other links to connect: Instagram: https://www.instagram.com/tysoncoaching/ Facebook: https://www.facebook.com/tyson.sharpe.37

This week we took a different approach to our podcast! In this episode Scott and Daniel walk through three case studies to help you increase learner engagement within your LMS! These case studies cover a variety of topics starting with gamification, and how to train external learners. Also discussed, is how you can use competition to spice up your instructor lead training to further engage learners! If you'd like to learn more about any of the case studies in this podcast or learn about HALIGHT Inc's Atmosphere LMS, send us an email at podcast@halight.com and we'd love to chat!

Episode Summary: In this episode, Raymond and I explore: If it's possible for organisations to be 100% agile, Why a human-centred approach to product design is key How one can get started with their agile journey... and much more.   Guest Bio: Raymond Chike has over 15 years diversified experience in the Financial, Retail, Utilities, Energy, Consulting and Charity sectors. Proven record as a problem solver and aggressive commitment to continuous learning. Bringing together Human, Digital and Physical Interactions while enjoy working with businesses create innovative solutions, products and services. By recognising customer needs, validating new product and service concepts, assisting teams in developing mvp, and assisting organisations in transitioning to adopting new ways of working in a holistic human-centric way.   Raymond's Social Media: LinkedIn: https://www.linkedin.com/in/chykeray/   Design Thinking Squad Meetup https://www.meetup.com/Design-Thinking-Squad-Gloucestershire/   URLs and Resources Mentioned Books/ Articles: User Story Mapping by Jeff Patton The Startup Way by Eric Reis Lean Startup by Eric Reis Lean UX: Designing Great Products with Agile Teams by Jeff Gothelf and Josh Seiden Lean UX: Applying Lean Principles to Improve User Experience by Jeff Gothelf and Josh Seiden Impact Mapping by Gojko Adzic Raymond's LinkedIn post on relationship between Design Thinking, Lean and Agile: https://www.linkedin.com/feed/update/activity:6505691705440894976/   Interview Transcript  Ula: 00:26 Hey everyone! How are you doing today? Can you believe it? We're nearly at the end of Season 1 of the Agile Innovation Leaders podcast and this is our 9th episode. A massive thank you and shout out to all of you who have taken the time to listen, support, to write, to encourage… I am very, very grateful. It never ceases to amaze me that you guys are listening from all over the world; from places and countries like New Zealand, Australia, Singapore, India, Nigeria, Kenya, Ghana, France, South Africa, Canada, USA, Brazil, Switzerland, Norway… of course United Kingdom where we live and many other places where I've not mentioned. I do appreciate the engagement – thank you so much. Keep it coming and keep getting in touch. Now, in the course of launching the podcast, I've also had a number of you get in touch with me to say, ‘Hey, we really are interested in this ‘Agile' thing. How can we learn more about it? How do we get started?' And for some of you, you've had some sort of Agile initiatives going on in your organization and you don't know how you can make this better, make it work because it's not working as well as it should. Well, if you fall into any of these categories, today's episode is for you. I'm pleased to introduce my guest. He is nobody else other than Raymond Chike. A seasoned Agile Innovation professional with over 15 years of diversified experience in multiple sectors – Financial, Retail, Utilities, Energy, Consulting and Charity. And he is a big proponent of design thinking and basically blending agile, lean start up thinking, UX design and design thinking to provide a rounded and human-centered way of working. You just have to listen to this episode! So without further ado, my conversation with Raymond. Enjoy! Ula: 03:04 Raymond, thanks for making the time for this conversation. It's great to have you on the show. Raymond: 03:09 You're welcome. I'm excited as well Ula: 03:11 Great. Now let's kick off. We want to know who Raymond is as an individual. Can you tell us a bit about yourself, and how your life experience has led you to choosing a career as an agile professional? Raymond: 03:25 My story is one of those I'm passionate about telling people. So, I'm a native of Nigeria, back in Africa. And I think the whole journey started off as me looking at the whole world in perspective. And I thought to myself, I want to see how things get done in the Western world – United Kingdom and America and all that. That led me to journey into the UK. So, on coming here, I found my first contract was more of an IT security administrators service contract or something like that. And along the line, I started noticing that I was good at connecting the business and the technology. Little did I know that that was what business analysis was. Then, business analysis became popular, but already I'd found out I was naturally a Business Analyst. But then I thought, ‘Okay, let's go on that journey.' And while in the journey of a Business Analyst, I started realizing that things took too long to happen. So, people are building (a) project and before the project finishes, in two years, the world has moved on. And I said, what is the best way of doing things quicker. I mean, that was where agile started coming up in my mentality. Then I thought, ‘Alright, I think I've got an agile mindset as well.' So, I think I'll take a perspective from a natural point. So, professionally, that's how I found my way/ journey into the Agile world. I live in the UK, permanently now for 14 years, 15 years or so. I've got (a) family, as well. So, my primary location is around Southwest of Cheltenham, but most of my consultancy has been around London, and I travel around anyway. I think. Yeah, that's me in a nutshell, and that's my passion. And, then yeah. Ula: 05:11 That's quite an interesting story. It's funny, because we all start off one way, but the thing about us as humans is that there are things about yourself, you know, your natural inclinations or giftings, or things you're really good at, you wouldn't know until you actually get started. So, it's interesting you recognised the knack (i.e. abilities) and probably people around you also recognise the knack whilst working as an IT Security Specialist, that you also had the ability to connect business with technology. Just out of curiosity, what was your educational background? Raymond: 05:46 Yeah, I graduated with a first degree in Electrical/ Electronics Engineering. Ula: 05:50 Oh, okay. Raymond: 05:51 And… yeah, that is me really. I haven't furthered anyway in terms of educational academia. I've surrounded myself with lots of training and certifications… I've gone, I mean… I don't know if I have enough time to start to name them. But, that's my educational background anyway. Ula: 06:11 I mean, education is not necessarily having more degrees or as many degrees as a thermometer. I'm also Nigerian and I also got my first degree - funnily also in Electronic Engineering. Raymond: 06: 21 Really? Ula: 06:22 Yeah, yeah. Raymond: 06:23 What a coincidence! Ula: 06:26 From your profile, I can see that you are quite big on marrying agile thinking with lean, UX design and design thinking. I'm a big fan of that, because it's really about focusing on what value you're bringing to the customer, whether it's internal or external, and ruthlessly eliminating anything that the customer does not value and is not willing to pay for. So, what are your thoughts on marrying design thinking with lean methodologies? Raymond: 06:56 My thoughts are certain in the sense that it must be married. Looking at the world we live in now, (we're) in an adaptive world. I think the most important service to me is customer service. At the heart of every product, at the heart of everything we do, if we can't link it to customer service, then we just building what we think we like, yeah? And before you can build something for a customer, I always look at it in this perspective, you have to design that thing, you have to then build it, and you have to engage with the people to use the product. And that's the heart of Human Centered Design, or rather you can call it Customer Centric way of doing something. So, that is me thinking about how you bring together the human perspective, and link it with the digital and the physical interaction. Now, this is where you need to combine a whole lot of techniques and thinking and I always say it this way, ‘Agile is not a way of working, agile is a way of thinking than the way working.' Because your behavior modification cannot change if your mind is not transformed. So, at the center and the heart of agile, is the thinking. The same applies to design; at the center and heart of design is thinking - Design Thinking, Agile Thinking. So, call it this way: Design Thinking, Lean Thinking, and Agile Thinking. And to marry them is - Design Thinking makes you get to the heart of the customer. Like, ‘What is the problem you're about to solve? What is the pain point? Empathy. What is this? Why are we doing this thing? What is the problem? The pain point; you empathise with the customer. Now, at that point of empathy - this is where you begin to think about Lean. Where Lean thinks, ‘All right, I think I've empathised (with) this problem and I understand this thing – I feel I understand it.' Then, what's the barest minimum I can test to see it's working? This is where Lean Thinking comes in, right? So, then when you use the Lean Thinking and it works or you get good feedback (you say), ‘Okay, okay. I think we now see a way this is gonna work.'  ‘Okay, let's produce it in some sort of scale now and still get feedback and learn.' This is where you now bring in the principles on Agile, like the Scrum, and the Kanban, or the Extreme Programming, or SAFe (Scaled Agile Framework). Then you now want to say, ‘Okay, this thing is getting bigger now; we're about to blow up now', so you want to scale. You scale the product, you engage with the people, then you might… So this is the journey of a product from its inception of human-centric pain point up to the development, and this is how I marry Design Thinking, Lean Thinking and Agile Thinking. Ula: 09:41 Wow, (I've) never really heard it put this way. But it does make sense and I do agree. So, would you say that Design Thinking is the same thing as User Experience design? Raymond: 09:51 It's an interesting conversation but it's not the same. But what I usually say - Design Thinking is a big umbrella. Like, you'd say, Agile thinking. So if you… Like, what you've asked me now is like, ‘Is Agile thinking the same as Scrum Master?' It's like, ‘Oh no, Scrum Master sits under Agile.' That's the same question. Design Thinking involves a lot of skills. Ula: 10:16 Yes Raymond: 10:17 Now, it depends on the way you want to go with it. If you want to do a short design… bear in mind it's a (way of) thinking. Ula: 10:23 Yeah Raymond: 10:23 If you now want to bring it to reality, in terms of skill you might want to map it to, say, a researcher can be involved. A researcher... Now does that mean you cannot be a researcher? You can be (one) but in a professional office, maybe there's a (dedicated) researcher. Okay, UX design - alright, what makes you think you're not a UX designer? Okay, I want to develop an app. I can just sketch something on paper with a wireframe and I've got some understanding of UX concepts. Now, that's my minimum viable (product). Maybe I need a professional UX designer to a prototype for me. Okay, then you need a UX (designer) it might be - depends on the product. If my product is around…  (say,) building a bottle, I don't need a UX designer for a bottle. I might just go get a fabricator to make a bottle, you see what I mean? So regardless of the product, the principles stand. But when you talk about the product you want to do maybe a web design, then the skill set comes into play. That is why the UX design now is a skill. Yeah, that's a connection. So, it's like Agile - is Agile the same as… product owner? No, within agile umbrella, we might need a product owner, we will need a scrum master. Okay, maybe we don't need an engineer really. Okay, okay. While you're developing an agile product, what if the product is a pharmaceutical product? Do you need a developer? No, you need the scientist. So, you see the point. So, the takeaway, because when we talk about Lean agile, people just focus straight ‘Oh! (We're building a) website, app?' Ula: 11:49 Software development… Raymond: 11:50 But… it's not about websites. It's not about apps, not about it. What if it is a pharmaceutical company developing a prosthetic leg or pharmaceutical company developing a fake eyeball, what do you say then, you know? So, I try to get people away from products first, think about the human-centric way of connecting digital and physical interaction, then I think everything will fit into place. Ula: 12:15 It's interesting how you've highlighted the fact that there are general principles underpinning Agile thinking or Design thinking and the principles are separate from the products. Now the products could vary, the principles remain pretty much the same. But now depends on the context - which you can now adapt it (the principles) to the context of the product or service probably that you're providing to the end user or the customer. Am I right? Raymond: 12:44 That's right, well-articulated. Ula: 12:47 Okay, well, thanks. That's interesting. You said that there is this misconception that agile is about the things people do. Now, based on what you're saying that agile is first a mindset so and the International Consortium for Agile, or the ICAgile organization, they said on their website, it's about first being agile, before you do agile. Raymond: 13:11 That's right. Ula: 13:12 So, what would you say are the steps then, towards being agile and when would you know that you are truly agile from a ‘being' standpoint? Raymond: 13:24 Okay, I think the best way to say (it is) this way: there is nobody that's 100% agile. Ula: 13:30 Hmm! Interesting. Yeah. Raymond: 15:31 Definitely, nobody, nobody. Because why I say that is, if you are 100% agile, it's like… if you say yes, I am 100% agile, it does not marry up with the name agile itself, because agile itself means changing. So, you say you're 100% changing. So, I am 100% changing, so you're still changing. So, what agile, what I try to say about agile is (it's) about how we're learning that's Agile. So, (it) automatically tells you, you are constantly learning. So, have you learnt? No, you are constantly learning. So, the thing at the core of Agile is a mindset, your mind has to be ready. That's the height of it is your mindset knows that things must change. The principles and the values lie within and the practices follow and the tools and processes that help it. So, but you need to get at the heart of it that it… So basically, the world, is ruled by companies who learn faster. That's it. So, how are you learning faster? That's why agile comes in. So, are you… if Facebook comes tomorrow and said, ‘We are now agile; we are the best agile (practitioners)', that's wrong, because they're still going to have challenges that come up tomorrow that they'd have to think and say, ‘Guys, what's the next solution here?' Ula: 14:46 True Raymond: 14:46 This is where I feel agile is just, agile in itself is even a part of a product. As I've just explained Lean, design thinking, lean and agile… all that stuff. So, it's a complete mindset shift. But we there yet? We're not always going to be there in terms of 100%. But we are on a journey. Ula: 15:06 Yeah Raymond: 15:06 So, we're on a journey… we're not definitely going to be ‘there'. So, to answer your question, I don't think anybody's 100% agile. But I guess the thing is, to what degree of Agile are you? To what degree of learning or what degree of flexibility? What degree do you apply the principles better? I think that's the key message. And I mean, the only way to answer that is more of your outcomes, really? So, when you check into your outcomes, you know if you are really, truly agile and how responsive you are to the market and how adaptive you are. Ula: 15:41 Well put. So you said, yes, no one is 100% agile. You're constantly learning and that's probably why agile and lean - they're complimentary because lean is also about continuous improvements and focusing on improving processes to achieve certain goals. What would you say about the frameworks then? Is it possible to purely apply one framework in an organization's operating context, to the exclusion of others? Raymond: 16:13 Great question. I think you will do yourself a favor to mix them up. I always tell people this … if you study Scrum, the next thing… they (people in organisations) call me and say, ‘I'm doing Scrum', (and the person) goes on saying ‘I'm writing user stories.' And I say, ‘Okay, but I'm sorry, user story is Extreme Programming. So, you're already mixing it up, right? Then you get people who are doing Scrum. Then they go, ‘Oh, our Jira board is a Scrumban board.' So, what's that about? Ula: 16:41 It's a Kanban board… yeah… Raymond: 16:42 So, what I tell people is this: I'm not dogmatic about any (framework). If you bring any framework tomorrow and call it… ‘Jump' … whatever you want to call it. My question to you (would be), ‘Is it solving human problems? Are we inspecting and adapting faster? Is it prioritizing collaboration over ‘blah'…? Is it prioritizing responding to change over following a plan? Is it tied to the principle?' (If the answer is) ‘Yes', that's it! I don't want to know what else you call the name. I mean, I was in a conference the other day and I said to someone, ‘Look, let's be honest.' (If) she goes to Facebook now, (and) I go to Netflix (and) ask them what (agile framework/ methodology) they're following, they probably would not tell you anything. Probably tell you, ‘I don't know what's Scrum - we just inspect and adapt quickly. We just learn fast. We have a system that helps us learn fast.' That's it. No one is gonna tell you, ‘Do three weeks sprint, do four weeks sprint… do one thing or the other…' It depends on the product. Depends on the product. Some people do one-week sprint. Some companies do one-week sprint, two weeks sprint, three weeks sprint. Some pharmaceutical companies do one-week experimentation. I've seen companies do design sprint zero, then go on and do one-week sprint. The thing is, where are you learning fast? How are you learning fast? And agile is just (a means to) the end game; it's the building of the product. Remember, I said design thinking? Where is the place (for empathy in Agile)? …No agile principle talks about empathy. Nothing like that. Ula: 18:05 No Raymond: 18:06 They (some agile frameworks) just tell you, ‘Sprint planning - boom, boom, boom, go!' But, how do I know the product to build? I mean, this was what inspired me to (write) my last post where I said… I did post something on LinkedIn the other day. (That's one of) the key things that I was trying to say to the team. I read that from a book called The Startup Way by Eric Ries. This is the same guy who … Eric Ries is The Lean Startup guy. So, here is Toyota (for example). Toyota known for all the things they do around production and lean and all that stuff. But yet someone in Toyota could say he thinks there's a missing part. And that is because they are good at creating things. But they don't have a system that tells them on (how to) discover what to produce. Scrum does not help you discover what to produce, you know… Kanban does not help you discover what to produce. They just help you produce but they don't help you discover. So, this is why I say, I'm not precious about any framework, as long as that framework can help me easily inspect and adapt. That is my key (requirement)… and it's transparent. That's my own, I don't really cherish… I'm not gonna say I'm a SAFe man (or it) must be SAFe. (Nor would I say) it must be Scrum, or it must be Kanban. But then, does it mean I haven't gone on training for all of them? I have – I'm not hung up on frameworks. (I've gone on training for every one of them) because I want to know what I'm talking about. I want to learn because I'm also an aggressive learner. So, I want to know what you're talking about. But then I always ask myself the question, what is the “why” you're doing this? Why are you doing it? If it connects with (the agile) principles – yes. If it doesn't… hmmm… I'll pick and choose what I want from it and throw the rest away. As simple as that. That's my view on all frameworks, really. Ula: 19:48 Makes perfect sense, actually. Raymond: 19:51 You don't want to be hung up around frameworks really. Going into this conversation the other day, someone talked about (the) product owner (role) and I said, ‘Listen, I've done a Product Owner course for Scrum. And that is not up to 2% of what it takes to be a Product Manager.' It's not! If you think you've done a Scrum course, on product ownership, and you think you are now a product owner? I'm sorry, it's not (the case). Because the Product Management (responsibility) is a big piece - from design, to engagement, to development. So, there you have several of those sideline courses, you have to go to; to understand the market, to understand the proposition, to understand business model presentation, Lean Canvas…, then, you know what I mean? Where goes all the certifications and frameworks again? It's all about just learning. Just see it all as learning; adding that to your toolbox. You know, focus on the human-centric problem you want to solve. Ula: 20:44 I quite resonate with what you said. As in likening these frameworks, the concepts - to look at them as tools in a toolbox. You pick the one that most appropriately suits the work and the organization you are in - in my opinion. I'd like to know what you think about this. But I also think it is possible that a team, an organization you know, or even within a project, it could evolve in such a way that the tools that you're using… or the practices and the tools and processes that you're using to try to accomplish an outcome might need to change midway. So, it doesn't necessarily mean that what you start with is what you end with at the end of the project. What do you think about that? Raymond: 21:30 Yes, I mean, it is. I've worked with several big companies trying to do agile or are doing agile. I've seen it. I've got the scars on my back. I know what I'm am saying. It's very painful when you see people who want to fix it (an ill-fitting framework) into their hole. I say to them, ‘You have to be pragmatic.' Like this consultant… I don't remember his name again. But he said, ‘Agile has a way of making people drop their smart brains at home and come to work.'  If you come to work, (that) you do agile doesn't mean you're not smart - you're smart. Just know that you're smart. Look around the process, see how it's going to work well for you. If it's not working, find another way it's going to work. Remember, the principles still apply. Keep the principles at your forefront. We're talking real stuff here, yeah? So how do we make Kanban work for us? How do we make Scrum work for us? Okay, yes. Okay. How do we draw funds, investment? Because we need seed funding to do this experiment and prove to our manager it works. Okay, you want to start up something now? You're starting small? You're (i.e. Ula is, for example) not going out now opening an office and buying a podcast device of 10 grand or 20 grands? You're being lean here; trying to make sure you're experimenting here, right? Ula: 22:39 Exactly, you have to know if someone wants… Raymond: 22:41 You (Ula) are applying the same principles. You've got the mindset; you've got the mindset. That why you're doing what you're doing right now. And it's the same principle applied at a scale. Ula: 22:49 Thanks! You mentioned something that you've had scars on your back as a contractor working with teams and organizations. Is there any one you wish to share? Raymond: 22:58 I think for me, the behavior is the same. What I can say is, every company wants to be agile; that's the market drive - just get that right. Every company wants to be agile. In fact, you can almost sell anything to any company now in the name of Agile. Ula: 23:12 It's a buzzword, right? Raymond: 23:14 Yes. But then I always say this, ‘If I get in there, how can I add value to you?' So, you get in there, you stumble on arguments. Now one coach prefers SAFe (Scaled Agile Framework), another Coach tell you Scrum, another coach tells you Kanban is the way. Then I always challenge them by saying… When I come in with design thinking mentality, they look at me like, ‘where does this guy come from? Who are you? We are agile.' I say, ‘yes, but how do you draw funds from the manager to tell him you're agile?' They'll say ‘Hmm! That is a Product Manager's responsibility.' I say, ‘Oh really? I thought that's still under Agile, because a  Scrum Product Owner course teaches them (i.e. the Product Managers) how to draw money? Is it a “no”? Okay'. You see, when you find that a… That's what you see in companies. I think what we need to start to understand is…  I tell people, ‘Guide yourself with mentors', experience is key as well, you know. My experience, tells me that many companies are still on the journey, and I said agile is a journey. My gauge tells me every company now knows: there's no argument we have to be agile. So, we've crossed that stage. They know that we have to be adaptive. They know that now. The challenge many companies are facing now is, ‘How?' They now know, but it's the ‘how' now. (My) advice is, based on my experience, there is no pattern. All I can say is, as long as you have these three pillars in the mindset of what you do; the design thinking, lean thinking, agile thinking… I always wrap it up by saying (you must have) almost an entrepreneurial mindset as well. Ula: 24:46 Oh yeah. Raymond: 24:47 That will help. A bit of that will very, very help (i.e. help very much). The reason why I say entrepreneurial mindset is because then you're thinking differently. You are not there sitting down in a company waiting for your salary every month and just go home. You're inspired to say, ‘What problem are we solving? What customer problem are we solving out there? How can we be fruitful?' Now you're thinking entrepreneurial. I think that drive will start to send a different message to company structures; you start inspire people to work, in fact inspire people for new products. And because people love working agile, when you put agile in any office, (for example) Kanban, people love it. Why? Because it is liberating. Ula: 25:27 It is. The transparency... Raymond: 25:28 It has that way of making… The transparency! People love it. That's the key to (the) successful companies we see these days everywhere. We don't know how they succeed. But this is the principle they've been applying years ago when it was not branded anything. Now is becoming branded, whatever we call it now. Ula: 25:44 Yeah, I mean, it's interesting… Yeah… it helps to put a name to something but it's more about not enshrining it and kind of stifling the spirit of what that thing is meant to mean (therefore) losing the value. Raymond: 26:00 Yeah, I agree with you 100%. Ula: 26:02 Now, you mentioned the book, The Startup Way and I assume that you might have read some other books. If you were to gift or recommend, say two or three more books that have greatly shaped your thinking; your agile, lean, design thinking - which ones would you recommend? Raymond: 26:21 Wow, there are key ones, I think, if you want to be different. If you want to be ‘agile- different', like I mean, set yourself apart. You need to have a hold of this set of books, you know. I would say go for The Startup Way (by Eric Ries), Lean Startup (book by Eric Ries), Lean UX, Impact Mapping by Gojko, User Story Mapping by Jeff Patton. These would get you started. Ula: 26:47 Okay Raymond: 26:48 These are books I've seen that stood the test of time when it comes to this whole ‘game' of Agile. You, kind of… They will set you apart in your Agile thinking. Someone is going to be like, ‘You just became holy again in agile.' I'm telling you. With every page you read in this book, you'll probably read them again and again and you'll be wondering, ‘Where have I been in this world?' Ula: 27:11 Kind of reminds me, there are some books that I have read yet across different disciplines - although I tend to read more of business and self-improvement books. And there are some that are out there, which I'dd read quickly and I'll make a mental note to read them again at a slower pace. However, I also have a lot queued up. Raymond: 27:31 I have so many books but I buy physical books. Ula: 27:33 Yeah Raymond: 27:34 The kind of books I buy are around technology, innovation, entrepreneur… Ula: 27:38 So, there might be other professionals out there or people who want to make a headway into the lean, agile world as consultants or contractors. Now you said you came from Nigeria to the UK, so how did you get your first agile related role? Raymond: 28:00 Yeah, I think it's more of the experience first - in the four walls of the company, that's it I mean, there are two levels I call it like I do some private coaching and training for people who want to get into like a fundamental business analyst role. Then maybe progress to an agile role. But I would say, most of these things... As I said, the first thing is the mind. I always say this, it's difficult to teach you agile, (if) you don't understand Agile, it's difficult. So, I think what I tend to do is… there is a level of experience I hope you'd have experienced in the four walls of a company, deep problems. Then you can do some training or in most cases, enlightening yourself with some of these books. Read them, be sure you understand what they're saying. I always say understand why people use Agile. Don't understand Agile. Just understand why and relate it to your real world. Bring it home. Always bring it home because… How we bring it home? I tell people, look at the things you use from day to day. When you started using WhatsApp, it's not what it is now. WhatsApp started with just a message. There was no video, there was no record, there was no that whole thing. So, there were messages then later. This is agile. They were changing things, giving people what they want, changing it again, adding this, moving the colors. Now, connect Agile to your daily world. Then when you get to the company, it just starts to make sense. Because the companies you might get into, they are also as confused as you think you are. So, I guess the most important thing is passion. Get that passion in your mind. If you are agile, it would come out of your mind(set) and the way you talk, people will now know it's agile. But if you don't have it in your mind, as a project you (need to) change your mind(set). I always teach people this. Look at your life as well. You want to look for a house or a project you want to work on or you want to buy a new car. You thought you wanted to buy a Volvo. Suddenly, as you started going (car shopping), you find out that you don't like a Volvo. You decided to change it (the desired car) into Mercedes, why? Your requirements are changing even as a human - you haven't even gone a month and you've changed three decisions already. So, that is the adaptive behavior the world is (aiming) at. The system can manage it. What technique will manage this changing requirement every day, yet give the business (its desired) business outcomes, give customer, customer satisfaction. This is… my coaching to people is always (to) connect it with your day-to-day life first - make sense (of it). Then every other thing people are talking about can be reality now. Then, you can do the training, you can do the coaching, you can do the workshops, and they all begin to join dots together. I do workshops as well but then that's more… my training and workshops are more experiential. I bring case studies into the room and by time you go out, you understand what it means. Yeah, that's the way I look at it, really. Ula: 31:04 So, are these workshops public? Raymond: 31:06 At the moment, the organisations I consult with – I run them with them. But then I do them public, but that is once in a while. My plan this year is to have some public sessions, but I haven't put them in the calendar yet. I'm still trying to work out what customers want. I'm still going through a design thinking phase around it because I feel I don't want to just produce what I like; I want to see what people really want. And see where I can do something barest minimum that can help satisfy the need. So, say I'm at that stage where I'm a bit lean about it as well. But then I'm also willing to do anything on demand. If there's a certain group of people that come together and say, ‘I want to learn this thing. We're 10 of us, we are 20.' I do things like that sometimes. I did one in Cardiff last year (2018). A group of people came together - 12 of them - said they wanted to understand Business Analysis, how it links to agile and all that stuff. So, I did a bespoke material for them and I went and delivered it for a full one day. So, things like that I can do as well. But as I said, there is no one public (course) at the moment . Ula: 32:14 Okay, fantastic. Once you have finalized your calendar for some public training or workshop events, where would be the best place for (finding) this info? Raymond: 32:25 I think professionally, the best way to get me is LinkedIn. Ula: 32:27 Okay Raymond: 32:29 So, Raymond Chike, LinkedIn, that's the best way to get me professionally. Ula: 32:34 I'll put your LinkedIn profile URL in the shownotes. Raymond: 32:38 Yes. I have a meetup group in Gloucestershire called the Design Thinking Squad.   Ula: 32:43 Okay. Do you have a URL for that? Is it on Meetup? Raymond: 32:47 It's on meetup as well as, a group called Design Thinking Squad Gloucestershire. We did a Design Thinking Crash Course which is only about  2-3 hours. If I get a demand for it, I will arrange something. Ula: 32:59 So, anyone who's interested who probably is listening to this episode that wants to get in touch with you, the best would be your LinkedIn (profile). Okay. Wow, the time does fly when you're having fun. I've enjoyed the conversation. Raymond. Thank you so, so much for making the time. Raymond: 33:17 You are welcome. Ula: 33:18 Do you have any last word for the audience, before we wrap up? Raymond: 44:45 Yeah, I've enjoyed this conversation. Thank you as well for making this happen. I know it's been busy for me to really get the time around it but finally we made it work. We have been very adaptive and true to the nature of agile. I'd say to the listeners out there, keep your dreams alive. And… there's always a way around everything. Keep in touch. And, as I always say, the future belongs to those who learn faster. Ula: 33:54 Thanks a lot Raymond. Raymond: 33:56 Thank you so much.

In this episode, Alex Price, the founder and managing director of 93x and 93digital (a London WordPress Agency) and the founder of FINITE, a private community for marketers working in the B2B technology sector, shares from his experiences and thoughts on improving the user experience for websites to boost business growth. Insights he shares include: Why do B2B companies still view their websites to be more of a shop windowWhy websites should mirror offline selling processThe right way to approach website development.What your website development approach means from a customer experience (CX) and user experience (UX) perspective for websitesHow to get buy-in for a change in approach to user experience for websitesGood practices to keep in mind for improving the user experience for websitesThe role of SEO and AI in improving the user experience for websitesLessons to learn by looking at other businesses' approach to website development?The framework that Alex takes clients through to think through website strategy that drives business objectivesResults we can expect by going through the framework and processHow to find friction points in a user's experience on a website and how to address thoseDesign or content which is more important for buyer enablementand much more ... Read more - https://www.sproutworth.com/improve-user-experience-for-websites/

This is a reading of Wiseman et al.'s "User Your Words" paper, published at CHI 2016. The paper can be viewed in the ACM Digital Library: https://dl.acm.org/doi/10.1145/2858036.2858377 The paper is about developing pairing codes for digital radios. Numeric, alphanumeric and word-based codes are considered and tested in an experiment.

In this episode, Chris Goward, founder and CEO of Widerfunnel, the Go Digital Group and the author of "You Should Test That!" shares his lessons on creating dramatic business improvements by developing a culture that looks to improve user experience for customers. Insights he shares include: What got Chris started on the journey to improve user experience for customersWhat experimentation as a methodology meansThe observed mistakes marketers make todayWhat's driving the change to improve user experience for customersChris's perspective on what it takes to grow a businessWhat is the infinity optimization process as a frameworkHow to use the infinity optimization process to help build and implement experimentation in businessesHow to apply testing to non-revenue areas of a businessHow to factor in emotion into your marketingand much more

An interview with Michael Reynolds, President and CEO of Zephyr CMS. 

Links and Resources: Get access to our bot templates library ►►https://m.employee.bot/template-library-----------------------------------------------------------------------------------More ways to listen:Alexa Flash Briefing ►► https://m.employee.bot/alexa-flash-briefingSpotify ►► https://m.employee.bot/spotifyApple Podcast ►► https://m.employee.bot/apple-podcastGoogle Podcast ►► https://m.employee.bot/google-podcastSoundcloud ►► https://m.employee.bot/soundcloudYoutube ►► https://m.employee.bot/youtube-----------------------------------------------------------------------------------Twitter ►► https://twitter.com/_frankzhouFacebook ►► https://www.facebook.com/groups/frankzhou/Linkedin ►► https://www.linkedin.com/in/coachzhou/-----------------------------------------------------------------------------------Thanks For Listening!Description Tags: Conversation Design, Chatbot, Voicebot, Conversational AI, Flash Briefings, VUI, No Code, Low Code, Manychat, Voiceflow#ConversationDesign #Chatbots #Voicebot #ConversationUX #ConversationalAI #Manychat #VoiceflowSupport this show http://supporter.acast.com/Success-On-Autopilot. See acast.com/privacy for privacy and opt-out information.

Ana Santos is a UX consultant, coach & educator; She helps burned-out creative entrepreneurs grow high-converting businesses and websites through UX strategy. Ana previously worked with clients like Envato, Google, Growth Mentor, EIA and SpringBoard. She is a firm believer that we all can contribute to creating a positive impact in the world. In a tech world dominated by dark patterns and addictive experiences, you can stand out by making a difference. User Interview is an every critical UX method that helps you understand the goal of end-user. In this episode, Ana shared some great techniques on conducting user Interviews we also discussed on the standard procedure and formats of conducting user interview exploring different types and methods. Takeaways: What is User Interview, What is the process involved, What are ethics and practices that one must follow while Interviewing Books recommended by Ana Santos -The User Experience Team of One: A Research and Design Survival Guide, by Leah Buley - Lean UX: Applying Lean Principles to Improve User Experience, by Jeff Gothelf and Josh Seiden - The Design of Everyday Things, by Don Norman Thank you for listening to this episode of Nodes of Design. We hope you are enjoying the Nodes of Design Podcast on your favourite podcast platforms- Apple Podcast, Spotify, Google Podcasts. If this episode helped you to understand and learn something new, please share and rate us and be a part of the knowledge-sharing community #Spreadknowledge. This podcast aims to make design education accessible to all as knowledge shouldn't hide behind paywalls. Nodes of Design is a non-profit and self-sponsored initiative by Tejj.

We're joined this week by technology strategist and futurist, Crystal Washington. Crystal regularly appears on major television networks and in business publications and she's the author of two books, 'One Tech Action' and 'The Social Media Why'. This particular quote I think sums up how valuable this episode is for right now: "I think a lot of people believe that the more technology we utilize, the more we should automate things in our sales processes. I take a very opposite approach. Yes, there's room for some level of automation, but I think in the new world that we are moving into right now, relationships matter more than ever. And so I'm a bigger fan of us using technology as a prompt for person to person interaction." Crystal shares so much great information and if you ever have a chance to see her speak in person, don't miss the opportunity.

This week we spoke to Owain Wood about his career from Red to Acre and now Head of Marketing at Carmichael Fisher.Owain has worked at almost every type of recruitment agency now, he shares interesting insights from seeing company through investment, MBO and he talks about how they turned a typical recruitment company into a technology company by innovating the client offering through marketing.We also chat about:

Adrienne Porter Felt on using autocomplete to improve user experience

As online users, we have become accustomed to instant gratification. Your website users are no different—they want a site that is easy to navigate, loads quickly, and addresses their concerns up front.   Providing a great user experience (UX) is the key to better conversion rates, better engagement, higher ranking in search engines, and increased time on site. Zach Stone and Gretchen Upright joined our monthly marketing webinar to teach us How to Improve User Experience on Your Website. Check out the webinar recording to learn: The basics of great user experience Quick ways to improve conversion How to increase site speed The five crucial components of a killer landing page.   As we promised, here is the link to register for a design consultation so we can show you specifically how your website could be improved.

Open-Source Community Management and Safety With Coraline Ada Ehmke and Yana Carstens Follow us on Twitter! @techdoneright or leave us a review on iTunes! Guests Coraline Ada Ehmke (https://twitter.com/CoralineAda): Open Source Advocate, Creator of The Contributor Covenant (http://contributor-covenant.org/), Founding Panelist of Greater Than Code (https://www.greaterthancode.com/), Senior Engineer on the Community and Safety Team at GitHub (https://github.com/) Yana Carstens (https://twitter.com/YanaCarstens): Senior User Experience Designer at Table XI (http://www.tablexi.com/) Summary How can you manage a social media site to maximize community and make all contributors feel safe? Coraline Ada Ehmke (@CoralineAda (https://twitter.com/CoralineAda)), from GitHub's Community and Safety Team, and Yana Carstens (@YanaCarstens (https://twitter.com/YanaCarstens)), a Senior UX designer with Table XI, join Noel on this episode of Tech Done Right. We discuss tools for allowing users more control over their social media environment and community, and how to use personas in design as a way to understand user's goals and guide them toward positive community actions. Notes 02:59 - GitHub’s Community Management and Anti-Harassment Tools Team and the Problems that They Are Trying to Solve 06:47 - Exposing Anti-Harassment Features and Making Them Prominent, Improving User Experience, and Identifying Harassers 15:10 - Throwing Friction to “Jerkfaces”; Block Functionality 19:13 - Sentiment Analysis (https://en.wikipedia.org/wiki/Sentiment_analysis) - Eudora (https://en.wikipedia.org/wiki/Eudora_(email_client)) 26:38 - Working Together with Other Social Platforms - Chatham House Rules (https://www.chathamhouse.org/about/chatham-house-rule) 30:38 - What does success look like? “Social Coding” 33:05 - Visibility and Flagging of Comments Resources: Coraline: GitHub Community Guidelines (https://help.github.com/articles/github-community-guidelines/) Yana: Lean UX: Applying Lean Principles to Improve User Experience by Jeff Gothelf (http://www.jeffgothelf.com/lean-ux-book/) UX Booth (http://www.uxbooth.com/) UX Mastery (http://uxmastery.com/) Usability.gov (https://www.usability.gov/) Special Guests: Coraline Ada Ehmke and Yana Carstens.

GeekGirl sits down with Alice Tyler in the latest GeekGirl Meets podcast, this time hearing all about product design. Alice joined Open Utility in a co­founder role in 2013, bringing the user to the centre of the company’s products and approach. Alice has a particular passion for turning complicated scenarios into simple user interactions. She brings this design thinking to all processes, from daily tasks to hiring and team happiness. To date, Alice and her co­founders have grown the team to 9 people, including developers, designers, sales and marketing members. They have secured £800K in funding, including a £310K grant from the Department of Energy and Climate Change’s Energy Entrepreneurs Fund. The startup has also gathered a number of accolades since inception. Open Utility has been named Startup of the Year in the Initiate Awards at European Utility Week 2015, and in 2014, announced as one of the 2014 Nominet Trust 100, Green Startup to Watch 2014 by Greenwise Business, and “Rising Star 2014” by Founders Forum for Good. At work, and at home, Alice is committed to reducing her own carbon footprint ­ a theme that runs throughout Alice’s 7 years experience designing digital products, services and experiences. During her time at More Associates, Alice worked on a Carbon Culture user­centred behaviour change pilot, analysing how users of an office building could reduce energy consumption at work through fun and engaging methods. Longer ­term, Alice sees Open Utility playing an instrumental role in updating the energy industry. She is driven by empowering people to use their electricity more efficiently while improving how people interact with energy. Resources mentioned in Podcast: User Testing Rocket Surgery Made Easy: The Do-it-yourself Guide to Finding and Fixing Usability Problems by Steve Krug Designing a company Reinventing Organizations: A Guide to Creating Organizations Inspired by the Next Stage in Human Consciousness by Frederic UX process Lean UX: Applying Lean Principles to Improve User Experience by Jeff Gothelf The User Experience Team of One: A Research and Design Survival Guide by Leah Buley Understanding humans Blink: The Power of Thinking Without Thinking by Malcolm Gladwell Growing veg The New Kitchen Garden: How to Grow Some of What You Eat No Matter Where You Live by Mark Diacono RHS Grow for Flavour: Tips & tricks to supercharge the flavour of homegrown harvests by James Wong Twitter: https://twitter.com/altyler Website: https://www.openutility.com/

IT Best Practices: Intel IT set a goal of defining and implementing a single user experience framework as a standard for all enterprise solutions. We developed a holistic understanding of the enterprise experience and then provided a model for other IT teams to emulate when developing products and tools. The framework is a conceptual map […]

The Industry’s Favorite SEO Podcast #EDGETALK : Improving User Experience On Your Website The Edge is back for a new year! We’re so happy to be back! We took a break to gear into the new year, to focus on what topics we will cover in 2016, to help you, […] The post appeared first on .

Cos’è la UX? Lo sai veramente o fai solo finta di sapere cosa sia la user experience?Vuoi scoprire come migliorare l’interaction design del tuo prodotto e non sai da dove cominciare?Stai pensando di buttarti su un nuovo progetto e vorresti avvalerti di uno user experience designer per farti dare una mano?La puntata di oggi è fatta apposta per te. Per rispondere a queste domande ho intervistato Manuele Capacci, uno UX Designer che vive in Italia e che ha maturato la sua esperienza in progetti internazionali.Manuele Capacci lavora come consulente di product design per startup tecnologiche in Europa e negli Stati Uniti. É specializzato in prodotti digitali e in particolare applicazioni mobile native. Aiuta gli imprenditori ad impostare il giusto processo di design e a fare crescere il prodotto con particolare attenzione agli utenti. ### Cos’è la UX? ###UX sta per User Experience, esperienza utente. Semplificando un po’, il concetto di base è che ogni volta che le persone entrano in contatto con un prodotto o un servizio, si viene a creare un’esperienza, ed è questa esperienza che effettivamente ha valore per chi utilizza il prodotto.### NOTE ###Puoi seguire Manuele Capacci sui suoi account:Twitter: @ManueleCapacciLinkedIn: https://www.linkedin.com/in/manuelecapacciIl libri citati durante la puntata sono:“Don’t make me think” di Steve Krug http://amzn.to/22nKjTi“Rocket Surgery Made Easy” di Steve Krug http://amzn.to/1Pkiztw“La caffettiera del masochista” di Donald A. Norman http://amzn.to/1InthOK“Lean UX, applying Lean Principles to Improve User Experience” di Jeff Gothelf http://amzn.to/1JrSrXj“Just enough research” di Erika Hall http://amzn.to/1PiucPV### PODCAST ###HTTP://www.MERITA.BIZ/PODCASTSottoscrivi il podcast su:iTunes: http://j.mp/MERITA-ITUNES Stitcher:http://j.mp/MERITA-STITCHER Spreaker:http://j.mp/MERITA-SPREAKERSoundcloud:http://j.mp/MERITA-SOUNDCLOUD##### WWW.MERITA.BIZ #####

Jeff talks about design, technology, and how businesses are navigating the challenges of integrating both into their culture.

Joining me for episode #199 is Jeff Gothelf (@jboogie), talking about "Lean UX" or "Lean User Experience," a key method for software development, usually used in conjunction with design thinking, agile development, and Lean Startup business practices. Jeff is author of the book Lean UX: Applying Lean Principles to Improve User Experience and he is Managing Director at Neo, the global product innovation company. Jeff is teaching a workshop in Austin on June 10 called "Lean UX Bootcamp: Agility through cross-functional collaboration." I barely know anything about LeanUX, but have chatted with Jeff before and read the first few chapters of his book... but my role here is to just ask questions... Jeff will explain Lean UX to us today. I'm taken by the parallels between Lean UX (along with Lean Startup) and more general "Lean," as I know it in manufacturing and healthcare. It's about deeply understand the customer and their needs, forming hypotheses, and iterating in an experimental and data-driven way... a departure from the old way of the designer "knowing" what the customer wants or a software company writing a huge specification document (about "half of which never got used," says Jeff). Lean UX designers are problem solvers, they "get out of the building," and they get their designs (or even just sketches) in front of customers to get feedback early and often. It's better to do small, inexpensive tests of change... if you're going to fail, better to fail early and fail often... and we'll be more successful as a result. That's good solid Lean thinking and Kaizen thinking. Please leave a comment and join the discussion about the podcast by visiting the blog page for this episode at http://www.leanblog.org/199. For earlier episodes of the Lean Blog Podcast, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.