Podcast appearances and mentions of Michael Dolan

Paul Marden heads to the AVEA conference in front of a LIVE audience to find out why gift shops are such an important part of the attraction mix. Joining him is Jennifer Kennedy, Retail Consultant, JK Consulting and Michael Dolan, MD of Shamrock Gift Company. They discuss why your gift shop is an integral part of your brand and why it needs to be just as good as the experience you have on offer. This coinsides with the launch of our brand new playbook: ‘The Retail Ready Guide To Going Beyond The Gift Shop', where you can find out exactly how to improve your online offering to take your ecommerce to the next level. Download your FREE copy here:  https://pages.crowdconvert.co.uk/skip-the-queue-playbookBut that's not all. Paul walks the conference floor and speaks to:Susanne Reid, CEO of Christchurch Cathedral Dublin, on how they are celebrating their millennium anniversary - 1000 years!Charles Coyle, Managing Director, Emerald Park, on how they are bringing AI integrations to enhance their booking processesRay Dempsey, General Manager of The Old Jamerson Distillery on how they offering more accessible touring optionsIt's a mega episode and one you'll not want to miss. Skip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is Paul Marden.If you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website SkiptheQueue.fm.If you've enjoyed this podcast, please leave us a five star review, it really helps others find us. And remember to follow us on LinkedIn. Show references:  Jennifer Kennedy — Founder, JK Consultinghttps://jkconsultingnyc.com/https://www.linkedin.com/in/jennifer-kennedy-aba75712/Michael Dolan — Managing Director, Shamrock Gift Companyhttps://www.shamrockgiftcompany.com/Catherine Toolan — Managing Director, Guinness Storehouse & Global Head of Brand Homes, Diageohttp://diageo.comhttps://www.linkedin.com/in/catherinetoolan/Máirín Walsh — Operations Manager, Waterford Museumhttps://www.waterfordtreasures.com/Dean Kelly — Photography & Visitor Experience Specialist https://www.wearephotoexperience.com/https://www.linkedin.com/in/dean-kelly-1259a316/Charles Coyle — Managing Director, Emerald Parkhttps://www.emeraldpark.ieSusanne Reid — CEO, Christ Church Cathedral Dublinhttp://www.christchurchcathedral.iehttps://www.linkedin.com/in/susannereid/Ray Dempsey — General Manager, Jameson Distilleryhttps://www.jamesonwhiskey.com/en-ie/visit-our-distilleries/jameson-bow-street-distillery-tour/https://www.linkedin.com/in/ray-dempsey-37a8665a/ Transcription: Paul Marden: Welcome to Skip the Queue, the podcast that tells the stories behind the world's best attractions and the amazing people that work in them. In today's episode, I'm at the AVEA 2025 conference in Waterford, Ireland, and we're talking about gift shop best practices. With Jennifer Kennedy from JK Consulting, a tourism and retail consultancy. And Jennifer led retail at Guinness Storehouse for more years than she would care to mention, I think. And we're also here with Michael Dolan, MD of Shamrock Gift Company, who has brought along the most amazing array of gift shop merchandise, which I'm sure we'll get into talking a little something about later on. And I've also got an amazing live audience. Say hello, everybody.Everyone: Hello.Paul Marden: There we go. So we always start with icebreaker that I don't prepare the two of you. Now this is probably a very unfair question for the pair of you, actually. What's the quirkiest souvenir you've ever bought? I can think of those little, the ones that you get in Spain are the little pooping santas.Jennifer  Kennedy: I have a thing for Christmas decorations when I go on travel, so for me, there always tends to be something around having a little decoration on my tree every year. That if I've had one or two holidays or I've been away, that has some little thing that comes back that ends up on the tree of Christmas. I have a lovely little lemon from Amalfi that's a Christmas decoration, and so you know, so a little kind of quirky things like that.Paul Marden: Michael, what about you? Michael  Dolan: One of our designers who will remain nameless? She has a thing about poo. So everyone brings her back to some poo relation. Paul Marden: Sadly, there's quite a lot of that around at the moment, isn't there? That's a bit disappointing. First question then, what's the point of a gift shop? If I put that in a more eloquent way, why are gift shops such an important part of the attraction mix?Jennifer  Kennedy: Okay, it was from my point of view, the gift shop in an attraction or a destination is the ultimate touch point that the brand has to leave a lasting memory when visitors go away. So for me, they're intrinsically important in the complete 360 of how your brand shows up— as a destination or an attraction. And without a really good gift shop and really good product to take away from it, you're letting your brand down. And it's an integral piece that people can share. From a marketing point of view, every piece of your own product that's been developed, that's taken away to any part of the world can sit in someone's kitchen. It can be in multiple forms. It can be a fridge magnet. It could be a tea towel. It could be anything. But it's a connection to your brand and the home that they visited when they chose to be wherever they're visiting. So for me, I'm very passionate about the fact that your gift shop should be as good as everything else your experience has to offer. So that's my view on it. Michael  Dolan: Sometimes it's neglected when people create a new visitor attraction. They don't put enough time into the retail element. I think that's changing, and a very good example of that would be Game of Thrones in Banbridge. We worked with them for two years developing the range, but also the shop. So the shop reflects the... I actually think the shop is the best part of the whole experience. But the shop reflects the actual whole experience.  Jennifer  Kennedy: The teaming.Michael  Dolan: The teaming. So you have banners throughout the shop, the music, the lighting, it looks like a dungeon. All the display stands have swords in them, reflecting the theme of the entrance.Jennifer  Kennedy: Yeah, it's a good example of how a brand like that has incorporated the full essence and theme of why they exist into their physical retail space.Paul Marden: They definitely loosened a few pounds out of my pocket. Michael  Dolan: Another good example is Titanic Belfast. So they spent 80 million on that visitor attraction, which was opened in 2012, but they forgot about the shop. So the architect who designed the building designed the shop that looked like something out of the Tate Gallery. Yeah, and we went and said, 'This shop is not functional; it won't work for our type of product.' They said, 'We don't have anything in the budget to redevelop the shop.' So we paid a Dublin architect to redesign the shop. So the shop you have today, that design was paid for by Shamrock Gift Company. And if you've been in the shop, it's all brass, wood, ropes. So it's an integral part of the overall experience. But unfortunately... you can miss the shop on the way out.Paul Marden: Yeah, it is very easy to walk out the building and not engage in the shop itself. It's a bit like a dessert for a meal, isn't it? The meal's not complete if you've not had a dessert. And I think the gift shop experience is a little bit like that. The trip to the experience isn't finished.  If you haven't exited through the gate. Michael  Dolan: But it's the lasting memories that people bring back to the office in New York, put the mug on the table to remind people of when they're in Belfast or Dublin to go to. You know, storehouse or Titanic. So those last impressions are indelibly, you know, set.Paul Marden: So we've already said the positioning of the shop then is super important, how it feels, but product is super important, isn't it? What product you fill into the shop is a make or break experience? How do you go about curating the right product? Michael  Dolan: Most important is authenticity. You know, it has to be relevant to the visitor attraction. So it's not a question of just banging out a few key rings and magnets. So I brought you along some samples there. So we're doing two new ranges, one for Titanic and one for the Royal Yacht Britannia, and they're totally different. But reflect the personality of each attraction.Paul Marden: Absolutely.Michael  Dolan: I mean, a good example, we worked together or collaborated together on many, many projects in Guinness. But we also worked in St. Patrick's Cathedral.Jennifer  Kennedy: Yeah.Michael  Dolan: You were the consultant.Jennifer  Kennedy: Yeah, yeah. So I suppose, again, from the product point of view. Yeah, if you can root product in why the experience exists. So in that example, a cathedral is a great example of how you can create really great product by utilising. Well, the main reason people are there is because this amazing building exists and the historic elements of it. So I suppose to make it real, some examples of products that connected with the audience in that environment are things like a little stone coaster. But the stone coaster is a replica of the floor you're standing on. So I suppose the other balance in attractions is realistic price points and realistic products. So there's no point in creating a range of products that's outside the price point of what your visitors are prepared to pay. So it's that fine balance of creating product that connects with them, which is, I'm using the cathedral as an example because you've got architraves, you've got stained glass windows, you've got stunning tiles. So all the elements of the fabric of that building. Can be utilised to create really beautiful products, but castles, you know, cathedrals, all of those sorts of spaces.Jennifer  Kennedy: When we start talking about product, always we go to, 'why are we here?' And also the storytelling elements. There's some beautiful stories that can, I can give you another really great example of a product that was created for another cathedral, which was... So in cathedral spaces, there's all these stunning doors that run the whole way through, like they're spectacular; they're like pieces of art in their own right. And every one of them has a very unique ornate key that unlocks each door. So one of the products that did one of the cathedrals was we wanted to create a ring of brass keys with replicas of all the keys in the cathedral. But as we were progressing, we forgot at the start— it was like we forgot to tell them to scale them down. They weren't the same size as all the keys in the cathedral. So it was a very intrinsically specific gift to this particular cathedral. And it's been used ever since as kind of the special gift they give to people who come to visit from all over the world. They get quite emotional about this particular gift because it's like this is the actual replica of all the keys to all the doors in the cathedral.Jennifer  Kennedy: So it's a product that's completely born. It can never be replicated anywhere else. And it's completely unique to that particular space. And I think that's the power of, for me, that's what authenticity feels and looks like in these environments. It has to be connected to the fabric of why you exist.Paul Marden: Yeah, so I was at Big Pit in Wales six months ago, I think it was. Museums Wales are redeveloping all of their gift shops and they are going through exactly that process that you're talking about, but bringing it back to the place itself because all, I think, it's six of their museums, the gift shops had much the same set of product. They described it as, you know, you were just walking into a generic Welsh gift shop with the dressed lady.Jennifer  Kennedy: And it's hard— like it really takes an awful lot of work— like it doesn't just happen, like you really have to put a lot of thought and planning into what our product should and could look like. And then, when you've aligned on with the team of people managing and running these businesses, that this is the direction you want to take, then it's the operational element of it. It's about sourcing, MOQs, and price, and all of that stuff that comes into it. Minimum order quantities.Michael  Dolan: That's where we come in. So, you know, we met Jennifer in St. Patrick's and we met Liz then, we met the Dean. So we really sat around and talked about what were the most important elements in the cathedral that we wanted to celebrate in product.Michael  Dolan: And St. Patrick obviously was the obvious number one element. Then they have a harp stained glass window. And then they have a shamrock version of that as well. So they were the three elements that we hit on. You know, it took a year to put those three ranges together. So we would have started out with our concept drawings, which we presented to the team in St. Patrick's. They would have approved them. Then we would have talked to them about the size of the range and what products we were looking at. So then we would have done the artwork for those separate ranges, brought them back in to get them approved, go to sampling, bring the samples back in, then sit down and talk about pricing, minimum order quantities, delivery times.Michael  Dolan: So the sample, you know, so that all goes out to order and then it arrives in about four or five months later into our warehouse. So we carry all the risk. We design everything, we source it, make sure that it's safely made, all the tests are confirmed that the products are good. In conformity with all EU legislation. It'll be in our warehouse and then it's called off the weekly basis. So we carry, we do everything.  So one stop shop. Paul Marden: So the traction isn't even sitting on stock that they've invested in. We know what we're doing and we're quite happy to carry the risk. So one of the things we were talking about just before we started the episode was the challenges of sourcing locally. It's really important, isn't it? But it can be challenging to do that.Jennifer  Kennedy: It can. And, you know, but I would say in recent years, there's a lot more creators and makers have come to the fore after COVID. So in kind of more... Specifically, kind of artisan kind of product types. So things like candles are a great example where, you know, now you can find great candle makers all over Ireland with, you know, small minimum quantity requirements. And also they can bespoke or tailor it to your brand. So if you're a museum or if you're a, again, whatever the nature of your brand is, a national store or whatever, you can have a small batch made. Which lets you have something that has provenance. And here it's Irish made, it's Irish owned. And then there's some, you know, it just it gives you an opportunity.Jennifer  Kennedy: Unfortunately, we're never going to be in a position where we can source everything we want in Ireland. It just isn't realistic. And commercially, it's not viable. As much as you can, you should try and connect with the makers and creators that they are available and see if small batches are available. And they're beautiful to have within your gift store, but they also have to be the balance of other commercial products that will have to be sourced outside of Ireland will also have to play a significant role as well.Máirín Walsh: I think there needs to be a good price point as well. Like, you know, we find that in our museum, that, you know, if something is above 20, 25 euro, the customer has to kind of really think about purchasing it, where if it's 20 euro or under, you know, it's...Michael  Dolan: More of an input item, yeah.Máirín Walsh: Yes, exactly, yeah.Paul Marden: And so when it's over that price point, that's when you need to be sourcing locally again. Máirín Walsh: It's a harder sell. You're kind of maybe explaining a bit more to them and trying to get them to purchase it. You know, they have to think about it.Jennifer  Kennedy: But it's also good for the storytelling elements as well because it helps you engage. So I've often found as well that even train the teams and the customer service. It's actually a lovely space to have, to be able to use it as part of storytelling that we have this locally made or it's made in Cork or wherever it's coming from, that it's Irish made.Máirín Walsh: We have, what have we got? We've kind of got scarves and that and we have local— we had candles a few years ago actually. I think they were made or... up the country or whatever. But anyway, it was at Reginald's Tower and there were different kinds of candles of different attractions around and they really connected with your audience.Michael  Dolan: So 20% of our turnover would be food and all that is made in Ireland. Virtually all of that is sourced locally here in Ireland. And that's a very important part of our overall product portfolio and growing as well.Paul Marden: Is it important to serve different audiences with the right product? So I'm thinking... Making sure that there's pocket money items in there for kids, because often when they come to a museum or attraction, it's their first time they ever get to spend their own money on a transaction. Yeah, that would be their first memory of shopping. So giving them what they need, but at the same time having that 25 euro and over price point. To have a real set piece item is?Jennifer  Kennedy: I would say that's very specific to the brand. Paul Marden: Really? Jennifer  Kennedy: Yes, because some brands can't actually sell products or shouldn't be selling products to children. Paul Marden: Really? I'm looking at the Guinness items at the end of the table.Jennifer  Kennedy: So it depends on the brand. So obviously, in many of the destinations around Ireland, some of them are quite heavily family-oriented. And absolutely in those environments where you've got gardens, playgrounds or theme parks. Absolutely. You have to have that range of product that's very much tailored to young families and children. In other environments, not necessarily. But you still need to have a range that appeals to the masses. Because you will have visitors from all walks of life and with all perspectives. So it's more about having something. I'm going to keep bringing it back to it. It's specific to why this brand is here. And if you can create product within a fair price point, and Mairin is absolutely right. The balance of how much your products cost to the consumer will make or break how your retail performs. And in most destinations, what you're actually aiming to do is basket size. You want them to go away with three, four, five products from you, not necessarily one.Jennifer  Kennedy: Because if you think about it, that's more beneficial for the brand. I mean, most people are buying for gifting purposes. They're bringing things back to multiple people. So, if I'm able to pick up a nice candle and it's eight or 10 euros, well, I might buy three of them if it's a beautiful candle in a nice package. Whereas, if I went in and the only option available to me was a 35-euro candle, I probably might buy that, but I'm only buying one product. And I'm only giving that to either myself or one other person. Whereas, if you can create a range that's a good price, but it's also appealing and very connected to why they came to visit you in the first place, then that's a much more powerful, for the brand point of view, that's a much more... Powerful purchasing options are available to have a basket size that's growing.Michael  Dolan: We worked together in the National Stud in Kildare, so we did a great kids range of stationery, which worked really well. We've just done a new range for the GAA museum, all stationery-related, because they get a lot of kids. Again, we would have collaborated on that.Jennifer  Kennedy: And actually, the natural studs are a really nice example as well, because from even a textile point of view, you can lean into equine as the, so you can do beautiful products with ponies and horses. Yeah. You know, so again, some brands make it very, it's easy to see the path that you can take with product. And then others are, you know, you have to think harder. It's a little bit more challenging. So, and particularly for cultural and heritage sites, then that really has to be grounded in what are the collections, what is on offer in these sites, in these museums, in these heritage sites, and really start to unravel the stories that you can turn into product.Paul Marden: But a product isn't enough, is it?Jennifer  Kennedy: Absolutely not.Paul Marden: Set making, merchandising, storytelling, they all engage the customer, don't they?Jennifer  Kennedy: 100%.Paul Marden: Where have you seen that being done well in Ireland?Michael  Dolan: Get a store is the preeminent example, I would think. I mean, it's a stunning shop. Have you met Catherine too? Paul Marden: No, not yet. Lovely to meet you, Catherine.  Michael  Dolan: Catherine is in charge of getting the stories. Paul Marden: Okay. Any other examples that aren't, maybe, sat at the table? Game of Thrones is a really good example and Titanic.Michael  Dolan: Game of Thrones.  I think Titanic's good. The new shop in Trinity College is very strong, I think. So it's a temporary digital exhibition while they're revamping the library. They've done an excellent job in creating a wonderful new shop, even on a temporary basis.Jennifer  Kennedy: I would say Crowe Park as well. The GAA museum there has undergone a full refurbishment and it's very tailored towards their audience. So they're very, it's high volume, very specific to their... And the look and feel is very much in keeping with the nature of the reason why people go to Crowe Park. I would say the Irish National Asteroid as well. And Colmar Abbey, Cliffs of Moher. We've got some really great offers all over the island of Ireland.Paul Marden: Yeah, absolutely. I was at W5 recently in Belfast and I think that is a brilliant example of what a Science Centre gift shop could be like. Because often there will be the kind of generic stuff that you'll see in any attraction— a notebook with rubber and a pencil— but they also had lots of, there were lots of science-led toys and engineering-led toys, so they had... big Lego section. It was like going into a proper toy shop. It was just a really impressive gift shop that you could imagine engaging a kid.Catherine Toolan: And if I could come in there for an example outside of Ireland, you've got the House of Lego in Billund. I don't know if anybody has been there, but they've got a customised range, which is only available. Really? Yes, and it's so special. They've got a really unique building, so the Lego set is in the shape of the building. They've got their original dock. But the retail store in that space, it's very geared towards children as Lego is, but also imagination play. So they've done a brilliant job on looking at, you know, the texture of their product, the colour of their product. And whilst it's usually geared to children, it's also geared to adult lovers of Lego. So it's beautiful. Huge tech as well. They've incredible RFID wristbands, which you get from your ticket at the beginning of the experience. So all of your photo ops and everything you can download from the RFID wristband. Very cool.Jennifer  Kennedy: Actually, I would say it's probably from a tech point of view, one of the best attractions I've been to in recent years. Like, it's phenomenal. I remember going there the year it opened first because it was fascinating. I have two boys who are absolutely Lego nuts. And I just— we went to the home of LEGO in Billund when it opened that year and I just was blown away. I had never experienced, and I go to experiences everywhere, but I've never, from a tech point of view and a brand engagement perspective, understood the nature, the type of product that they deliver. For me, it's, like I said, I tell everyone to go to Billund. Paul Marden: Really? We've got such amazing jobs, haven't we? However, as you're both talking, I'm thinking you're a bit like me. You don't get to go and enjoy the experience for the experience's own sake because you're looking at what everybody's doing.Jennifer  Kennedy: But can I actually just add to that? There's another one in the Swarovski Crystal in Austria.Paul Marden: Really?Jennifer  Kennedy: That is phenomenal. And in terms of their retail space, it's like, I like a bit of sparkle, so I'm not going to lie. It was like walking into heaven. And their retail offering there is world-class in that store. And the whole brand experience from start to finish, which is what you're always trying to achieve. It's the full 360 of full immersion. You're literally standing inside a giant crystal. It's like being in a dream. Right. A crystal, sparkly dream from start to finish. And then, every year, they partner and collaborate with whoever— designers, musicians, whoever's iconic or, you know, very... present in that year or whatever. And they do these wonderful collaborations and partnerships with artists, designers, you name it.Paul Marden: Sorry, Catherine, there you go.Catherine Toolan: Thank you very much. It's on my list of places to go, but I do know the team there and what they're also doing is looking at the premiumization. So they close their retail store for high net worth individuals to come in and buy unique and special pieces. You know, they use their core experience for the daytime. And we all talk about the challenges. I know, Tom, you talk about this, you know, how do you scale up visitor experience when you're at capacity and still make sure you've a brilliant net promoter score and that the experience of the customer is fantastic. So that is about sweating the acid and you know it's that good, better, best. You know they have something for everybody but they have that halo effect as well.  So it's really cool.Paul Marden: Wow. Thank you. I'm a bit of a geek. I love a bit of technology. What do you think technology is doing to the gift shop experience? Are there new technologies that are coming along that are going to fundamentally change the way the gift shop experience works?Jennifer  Kennedy: I think that's rooted in the overall experience. So I don't think it's a separate piece. I think there's loads of things out there now where you can, you know, virtual mirrors have been around for years and all these other really interesting. The whole gamification piece, if you're in an amazing experience and you're getting prompts and things to move an offer today, but so that's that's been around for quite some time. I'm not sure that it's been fully utilised yet across the board, especially in I would say there's a way to go in how it influences the stores in Ireland in attractions at the moment. There'll be only a handful who I'd say are using technology, mainly digital screens, is what I'm experiencing and seeing generally. And then, if there is a big attraction, some sort of prompts throughout that and how you're communicating digitally through the whole experience to get people back into the retail space. Paul Marden: Yeah, I can imagine using tech to be able to prompt somebody at the quiet times of the gift shop. Michael  Dolan: Yeah, also Guinness now you can order a pint glass with your own message on it in advance. It's ready for you when you finish your tour. You go to a locker and you just open the locker and you walk out with your glass. Catherine Toolan: Could I just say, though, that you just don't open a locker like it's actually lockers? There's a lot of customisation to the lockers because the idea came from the original Parcel Motel. So the locker is actually you key in a code and then when you open the customised locker, there's a Guinness quote inside it and your personalised glass is inside it. And the amount of customers and guests that we get to say, could we lock the door again? We want to actually open it and have that. whole experience so you know that's where I think in you know and one of the questions that would be really interesting to talk about is you know, what about self-scanning and you know, the idea of checkouts that are not having the human connection. Is that a thing that will work when you've got real experiences? I don't know. But we know that the personalisation of the engraved glasses and how we've custom designed the lockers— not to just be set of lockers— has made that difference. So they're very unique, they're colourful, they're very Guinnessified. And of course, the little personal quote that you get when you open the locker from our archives, make that a retail experience that's elevated. Paul Marden: Wow.Jennifer  Kennedy: But I would also say to your point on that, that the actual, the real magic is also in the people, in the destinations, because it's not like gift shops and destinations and experiences. They're not like high street and they shouldn't be. It should be a very different experience that people are having when they've paid to come and participate with you in your destination. So I actually think technology inevitably plays a role and it's a support and it will create lovely quirks and unusual little elements throughout the years.Paul Marden: I think personalisation is great.  Jennifer  Kennedy: And personalisation, absolutely. But the actual, like I would be quite against the idea of automating checkout and payouts in gift shops, in destinations, because for me... That takes away the whole essence of the final touch point is actually whoever's talked to you when you did that transaction and whoever said goodbye or asked how your experience was or did you enjoy yourself? So those you can't you can't replace that with without a human personal touch. So for me, that's intrinsically important, that it has to be retained, that the personal touch is always there for the goodbye.Dean Kelly: I'm very happy that you brought up the human touch. I'm a photo company, I do pictures. And all the time when we're talking to operators, they're like, 'Can we make it self-serve? Can we get rid of the staffing costs?' I'm like, 'I'm a photographer. Photographers take pictures of people. We need each other to engage, react, and put the groups together. No, we don't want the staff costs. But I'm like, it's not about the staff costs. It's about the customer's experience. So all day long, our challenge is, more so in the UK now, because we operate in the UK, and everybody over there is very, we don't want the staff.' And I think, if you lose the staff engagement, especially taking a picture, you lose the memory and you lose the moment. And photographers have a really good job to do, a very interesting job, is where to capture people together. And if you lose that person— touch point of getting the togetherness— You just have people touching the screen, which they might as well be on their phone.Paul Marden: And the photo won't look as good, will it? Anybody could take a photo, but it takes a photographer to make people look like they're engaged and happy and in the moment.Dean Kelly: Yeah, exactly, and a couple of other points that you mentioned— with the brand, personalisation, gamification, all that kind of cool, juicy stuff, all the retail stuff, people going home with the memory, the moment, all that stuff's cool, but nobody mentioned photos until Cashin, you mentioned photos. We've had a long conversation with photos for a long time, and we'll probably be still chatting for another long time as well. But photography is a super, super retail revenue stream. But it's not about the revenue, it's about the moment and the magic. Jennifer  Kennedy: Yeah, you're capturing the magic. Dean Kelly: Capturing it. And fair enough that what you guys do at Shamrock is very interesting because you talk to the operators. You kind of go, 'What gifts are going to work for your visitors?' And you turn that into a product. And that's exactly what we do with all the experiences. We take pictures.Dean Kelly: But what's your demographic saying? What's your price points? What's your brand? What's your message? And let's turn that into a personalised souvenir, put the people in the brand, and let them take it home and engage with it.Paul Marden: So... I think one of the most important things is how you blend the gift shop with the rest of the experience. You were giving a good example of exiting through the gift shop. It's a very important thing, isn't it? But if you put it in the wrong place, you don't get that. How do you blend the gift shop into the experience?Jennifer  Kennedy: Well, I would say I wouldn't call it a blend. For me, the retail element of the brand should be a wow. Like it should be as invaluable, as important as everything else. So my perspective would be get eyes on your retail offering sooner rather than later. Not necessarily that they will participate there and then.Jennifer  Kennedy: The visual and the impact it has on seeing a wow— this looks like an amazing space. This looks like with all these products, but it's also— I was always chasing the wow. I want you to go, wow, this looks amazing. Because, to me, that's when you've engaged someone that they're not leaving until they've gotten in there. It is important that people can potentially move through it at the end. And, you know, it depends on the building. It depends on the structure. You know, a lot of these things are taken out of your hands. You've got to work with what you've got. Jennifer  Kennedy: But you have to work with what you've got, not just to blend it, to make it stand out as exceptional. Because that's actually where the magic really starts. And it doesn't matter what brand that is. The aim should always be that your retail offering is exceptional from every touch point. And it shouldn't be obvious that we've spent millions in creating this wonderful experience. And now you're being shoehorned into the poor relation that was forgotten a little bit and now has ten years later looks a bit ramshackle. And we're trying to figure out why we don't get what we should out of it.Michael  Dolan: And it has to be an integral part of the whole experience.Jennifer  Kennedy: Yeah, and I think for new experiences that are in planning stages, I've seen that more and more in recent years. Now, where I was being called to retrofix or rip out things going, this doesn't work, I'm like, okay, well, we have to retro do this. Now, when people are doing new builds or new investments into new spaces, I'm getting those calls at the planning stages where it's like, we've allocated this amount of space to retail. Do you think that's enough? And I don't think I've ever said yes, ever. At every single turn, I'm like... No, it's not enough. And, you know, what's your anticipated football? Oh, that's the numbers start to play a role in it. But it's not just about that. It's about the future proofing. It's like what happens in five years, 10 years, 15? Because I've been very lucky to work in buildings where it's not easy to figure out where you're going to go next. And particularly heritage sites and cultural heritage. Like I can't go in and knock a hole in the crypt in Christchurch Cathedral. But I need a bigger retail space there.Jennifer  Kennedy: The earlier you start to put retail as a central commercial revenue stream in your business, the more eyes you have on it from the get-go, the more likely it is that it will be successful. Not now, not in five years, not in ten years, but that you're building blocks for this, what can become. Like it should be one of your strongest revenue streams after ticket sales because that's what it can become. But you have to go at it as this is going to be amazing.Catherine Toolan: I think it's important that it's not a hard sell and that's in your face. And, you know, that's where, when you think about the consumer journey, we always think about the behavioural science of the beginning, the middle, and the end. And people remember three things. You know, there's lots of other touch points. But if retail is a really hard sell throughout the experience, I don't think the net promoter score of your overall experience will, you know, come out, especially if you're, you know, and we're not a children's destination. An over 25 adult destination at the Guinness Storehouse and at our alcohol brand homes. But what's really important is that it's authentic, it's really good, and it's highly merchandised, and that it's unique. I think that uniqueness is it— something that you can get that you can't get anywhere else. You know, how do you actually, one of the things that we would have done if we had it again, we would be able to make our retail store available to the domestic audience, to the public without buying a ticket. So, you know, you've got that opportunity if your brand is the right brand that you can have walk-in off the high street, for example.Catherine Toolan: So, you know, there's so many other things that you can think about because that's an extension of your revenue opportunity where you don't have to come in to do the whole experience. And that is a way to connect the domestic audience, which is something I know a lot of the members of the Association, AVEA are trying to do. You know, how do we engage and connect and get repeat visits and and retail is a big opportunity to do that, especially at gifting season.Paul Marden: Yeah, yeah, sustainability is increasingly important to the narrative of the whole retail experience, isn't it? How do you make sure that we're not going about just selling plastic tat that nobody's going to look after?Michael  Dolan: We've made this a core value for Shamrock Gift Company, so we've engaged with a company called Clearstream Solutions, the same company that Guinness Store has. have worked with them. So it's a long-term partnership. So they've measured our carbon footprint from 2019 to 2023. So we've set ourselves the ambitious target of being carbon neutral by 2030.Michael  Dolan: So just some of the elements that we've engaged in. So we put 700 solar panels on our roof as of last summer. All our deliveries in Dublin are done with electric vans, which we've recently purchased. All the lights in the building now are LED. Motion-sensored as well. All the cars are electric or that we've purchased recently, and we've got a gas boiler. So we've also now our shipments from China we're looking at biodiesel. So that's fully sustainable. And we also, where we can't use biodiesel, we're doing carbon offsetting as well.Paul Marden: So a lot of work being done in terms of the cost of CO2 of the transport that you're doing. What about the product itself? How do you make sure that the product itself is inherently something that people are going to treasure and is not a throwaway item?Michael  Dolan: We're using more sustainable materials, so a lot more stone, a lot more wood. Paul Marden: Oh, really? Michael  Dolan: Yeah. Also, it begins with great design. Yeah. So, you know, and obviously working with our retail partners, make sure that the goods are very well designed, very well manufactured. So we're working with some wonderful, well, best in class manufacturers around the world. Absolutely.Jennifer  Kennedy: I think as well, if... you can, and it's becoming easier to do, if you can collaborate with some creators and makers that are actually within your location.Jennifer  Kennedy: Within Ireland, there's a lot more of that happening, which means sourcing is closer to home. But you also have this other economy that's like the underbelly of the craft makers market in Ireland, which is fabulous, which needs to be brought to the fore. So collaborations with brands can also form a very integral part of product development that's close to home and connected to people who are here—people who are actually creating product in Ireland.Paul Marden: This is just instinct, not knowledge at all. But I would imagine that when you're dealing with those local crafters and makers, that they are inherently more sustainable because they're creating things local to you. It's not just the distance that's...Jennifer  Kennedy: Absolutely, but in any instances that I'm aware of that I've been involved with, anyway, even the materials and their mythology, yeah, is all grounded in sustainability and which is fabulous to see. Like, there's more and there's more and more coming all the time.Michael  Dolan: We've got rid of 3 million bags a year. Key rings, mags used to be individually bagged. And now there are 12 key rings in a bag that's biodegradable. That alone is 2 million bags.Paul Marden: It's amazing, isn't it? When you look at something as innocuous as the bag itself that it's packaged in before it's shipped out. You can engineer out of the supply chain quite a lot of unnecessary packaging Michael  Dolan: And likewise, then for the retailer, they don't have to dispose of all that packaging. So it's a lot easier and cleaner to put the product on the shelf. Yes.Paul Marden: Something close to my heart, online retail. Have you seen examples where Irish attractions have extended their gift shop experience online, particularly well?Jennifer  Kennedy: For instance, there are a few examples, but what I was thinking more about on that particular thought was around the nature of the brand again and the product that, in my experience, the brands that can do that successfully tend to have something on offer that's very nostalgic or collectible. Or memorabilia and I think there are some examples in the UK potentially that are where they can be successful online because they have a brand or a product that people are collecting.Paul Marden: Yeah, so one of my clients is Jane Austen House, only about two miles away from where I live. And it blew me away the importance of their online shop to them. They're tiny. I mean, it is a little cottage in the middle of Hampshire, but they have an international audience for their gift shop. And it's because they've got this really, really committed audience of Jane Austen fans who want to buy something from the house. Then everybody talks about the Tank Museum in Dorset.Paul Marden: Who make a fortune selling fluffy tank slippers and all you could possibly imagine memorabilia related to tanks. Because again, it's that collection of highly curated products and this really, really committed audience of people worldwide. Catherine Toolan: The Tank were here last year presenting at the AVEA conference and it was such an incredible story about their success and, you know, how they went from a very small museum with a lot of support from government to COVID to having an incredible retail store, which is now driving their commercial success.Paul Marden: Yeah, absolutely. Nick has done a load of work. Yeah, that leads me nicely onto a note. So listeners, for a long time, Skip the Queue has been totally focused on the podcast. But today we have launched our first playbook. Which is hopefully the first of many. But the playbook that we're launching today is all about how attractions can focus on best practice for gift shop e-commerce. So we work with partners, Rubber Cheese, Navigate, and Stephen Spencer Associates. So Steve and his team has helped us to contribute to some sections to the guide around, how do you curate your product? How do you identify who the audience is? How do you create that collection? The team at Rubber Cheese talk about the mechanics of how do you put it online and then our friends at Navigate help you to figure out what the best way is to get bums on seats. So it was a crackpot idea of mine six months ago to put it together, and it is now huge.Paul Marden: It's packed full of advice, and that's gone live today. So you can go over to skipthequeue.fm and click on the Playbooks link there to go and download that. Thank you. So, Jennifer, Michael, it has been absolutely wonderful to talk to both of you. Thank you to my audience. You've also been fabulous. Well done. And what a packed episode that was. I get the feeling you two quite enjoy gift shops and retailing. You could talk quite a lot about it.Jennifer  Kennedy: I mean, I love it.  Paul Marden: That didn't come over at all. Jennifer  Kennedy: Well, I just think it's such a lovely way of connecting with people and keeping a connection, particularly from a brand point of view. It should be the icing on the cake, you know?Paul Marden: You're not just a market store salesperson, are you?Jennifer  Kennedy: And I thoroughly believe that the most successful ones are because the experiences that they're a part of sow the seeds. They plant the love, the emotion, the energy. All you're really doing is making sure that that magic stays with people when they go away. The brand experience is the piece that's actually got them there in the first place. Paul Marden: Now let's go over to the conference floor to hear from some Irish operators and suppliers.Charles  Coyle: I'm Charles Coyle. I'm the managing director of Emerald Park. We're Ireland's only theme park and zoo. We opened in November 2010, which shows you how naive and foolish we were that we opened a visitor attraction in the middle of winter. Fortunately, we survived it.Paul Marden: But you wouldn't open a visitor attraction in the middle of summer, so give yourself a little bit of a run-up to it. It's not a bad idea.Charles  Coyle: Well, that's true, actually. You know what? I'll say that from now on, that we had the genius to open in the winter. We're open 15 years now, and we have grown from very small, humble aspirations of maybe getting 150,000 people a year to we welcomed 810,000 last year. And we'll probably be in and around the same this year as well.  Paul Marden: Wowzers, that is really impressive. So we are here on the floor. We've already heard some really interesting talks. We've been talking about AI in the most recent one. What can we expect to happen for you in the season coming in?Charles  Coyle: Well, we are hopefully going to be integrating a lot of AI. There's possibly putting in a new booking system and things like that. A lot of that will have AI dynamic pricing, which has got a bad rap recently, but it has been done for years and years in hotels.Paul Marden: Human nature, if you ask people, should I be punished for travelling during the summer holidays and visiting in a park? No, that sounds terrible. Should I be rewarded for visiting during a quiet period? Oh, yes! Yes, I should definitely. It's all about perspective, isn't it? Very much so. And it is how much you don't want to price gouge people. You've got to be really careful. But I do think dynamic pricing has its place.Charles  Coyle: Oh, absolutely. I mean, a perfect example of it is right now, our top price is not going to go any higher, but it'll just be our lower price will be there more constantly, you know, and we'll... Be encouraging people to come in on the Tuesdays and Wednesdays, as you said, rewarding people for coming in at times in which we're not that busy and they're probably going to have a better day as a result.Susanne Reid: Hi, Suzanne Reid here. I'm the CEO at Christchurch Cathedral, Dublin. What are you here to get out of the conference? First and foremost, the conference is a great opportunity every year to... catch up with people that you may only see once a year from all corners of the country and it's also an opportunity to find out what's new and trending within tourism. We've just come from a really energising session on AI and also a very thought-provoking session on crisis management and the dangers of solar panels.Paul Marden: Yes, absolutely. Yeah, the story of We the Curious is definitely an interesting one. So we've just come off the back of the summer season. So how was that for you?Susanne Reid:Summer season started slower than we would have liked this year in 2025, but the two big American football matches were very strong for us in Dublin. Dublin had a reasonable season, I would say, and we're very pleased so far on the 13th of the month at how October is playing out. So hoping for a very strong finish to the year. So coming up to Christmas at Christchurch, we'll have a number of cathedral events. So typically our carol concerts, they tend to sell out throughout the season. Then we have our normal pattern of services and things as well.Paul Marden: I think it's really important, isn't it? You have to think back to this being a place of worship. Yes, it is a visitor attraction. Yes, that's an aside, isn't it? And the reason it is a place of worship.Susanne Reid: I think that's obviously back to what our earlier speaker was talking about today. That's our charitable purpose, the promotion of religion, Christianity. However, you know, Christchurch is one of the most visited attractions in the city.Susanne Reid: Primarily, people do come because it will be there a thousand years in 2028. So there is, you know, the stones speak really. And, you know, one of the sessions I've really benefited from this morning was around accessible tourism. And certainly that's a journey we're on at the cathedral because, you know, a medieval building never designed for access, really. Paul Marden: No, not hugely. Susanne Reid: Not at all. So that's part of our programming and our thinking and our commitment to the city and to those that come to it from our local communities. But also from further afield, that they can come and enjoy the splendour of this sacred space.Paul Marden: I've been thinking long and hard, and been interviewing people, especially people like We The Curious, where they're coming into their 25th anniversary. They were a Millennium Project. I hadn't even thought about interviewing an attraction that was a thousand years old. A genuine millennium project.Susanne Reid: Yeah, so we're working towards that, Paul. And, you know, obviously there's a committee in-house thinking of how we might celebrate that. One of the things that, you know, I know others may have seen elsewhere, but... We've commissioned a Lego builder to build a Lego model of the cathedral. There will obviously be some beautiful music commissioned to surround the celebration of a thousand years of Christchurch at the heart of the city. There'll be a conference. We're also commissioning a new audio tour called the ACE Tour, Adults, Children and Everyone, which will read the cathedral for people who have no sense of what they're looking at when they maybe see a baptismal font, for example. You know, we're really excited about this and we're hoping the city will be celebratory mood with us in 2028.Paul Marden: Well, maybe you can bring me back and I'll come and do an episode and focus on your thousand year anniversary.Susanne Reid: You'd be so welcome.Paul Marden: Oh, wonderful. Thank you, Suzanne.Paul Marden: I am back on the floor. We have wrapped up day one. And I am here with Ray Dempsey from Jameson Distillery. Ray, what's it been like today?Ray  Dempsey: Paul, it's been a great day. I have to say, I always loved the AVEA conference. It brings in such great insights into our industry and into our sector. And it's hosted here in Waterford, a city that I'm a native of. And, you know, seeing it through the eyes of a tourist is just amazing, actually, because normally I fly through here. And I don't have the chance to kind of stop and think, but the overall development of Waterford and the presentation from the Waterford County Council was really, really good. It's fantastic. They have a plan. A plan that really is driving tourism. Waterford, as a tourist destination, whereas before, you passed through Waterford. It was Waterford Crystal's stop and that was it. But they have put so much into the restoration of buildings, the introduction of lovely artisan products, very complimentary to people coming to here, whether it is for a day, a weekend, or a week. Fantastic.Paul Marden: What is it? We're in the middle of October and it's a bit grey and drizzly out there. But let's be fair, the town has been packed. The town has been packed.With coaches outside, so my hotel this morning full of tourists.Ray  Dempsey: Amazing, yeah it's a great hub, a great hub, and they've done so much with the city to enable that, and you see, as you pass down the keys, you know that new bridge there to enable extra traffic coming straight into the heart of the city, it's fantastic. We're all learning from it, and hopefully, bring it all back to our own hometowns.Paul Marden: I think it's been really interesting. We were talking earlier on, before I got the microphone out, saying how it's been a real mixed bag this year across the island of Ireland, hasn't it? So some people really, really busy, some people rubbish year.Ray  Dempsey: Yeah, I mean, I feel privileged the fact that, you know, we haven't seen that in Dublin. So, you know, there's a it's been a very strong year, a little bit after a little bit of a bumpy start in January, February. But, like, for the rest of the year onwards, it's been fantastic. It's been back to back festivals and lots of things, lots of reasons why people come to Dublin. And, of course, with the introduction of the NFL. That's new to us this year. And hopefully, we'll see it for a number of years to come. But they're great builders for organic growth for our visitor numbers. So I'm happy to say that I'm seeing a growth in both revenue and in visitor numbers in the Jameson Distillery. So I'm happy to see that. Now, naturally, I'm going to have to work harder to make sure it happens next year and the year after. But I'm happy to say that the tourism product in Dublin has definitely improved. And Dublin-based visitor attractions are doing well. Paul Marden: Exciting plans for summer 26? Ray  Dempsey: Yes, every year is exciting, Paul. And every year brings a challenge and everything else. But I'm delighted to say that our focus for 2026 really is on building inclusion. So we're looking at language tours.Ray  Dempsey: We're looking at tours for... you know, margins in society. And I think it's a really interesting way for us to be able to embrace accessibility to our story. And also, we have increased our experience repertoire to engage more high-end experiences, not private experiences. More demand for those. Okay. So we're delighted to say that we have the product in order to be able to do that. So that's exciting for us, you know, to be building into 2026. Great. Paul Marden: Thank you so much for joining us. I am the only thing standing in the way of you and a drink at the cocktail reception later on. So I think we should call it quits. Ray  Dempsey: And for sure. Paul Marden: If you enjoyed today's episode, then please like and comment in your podcast app. It really does help others to find us. Today's episode was written by me, Paul Marden, with help from Emily Burrows from Plaster. It was edited by Steve Folland and produced by Wenalyn Dionaldo. See you next week. The 2025 Visitor Attraction Website Survey is now LIVE! Dive into groundbreaking benchmarks for the industryGain a better understanding of how to achieve the highest conversion ratesExplore the "why" behind visitor attraction site performanceLearn the impact of website optimisation and visitor engagement on conversion ratesUncover key steps to enhance user experience for greater conversionsTake the Rubber Cheese Visitor Attraction Website Survey Report

The latest episode of Inner Sanctum Mysteries plunges listeners into a thrilling narrative steeped in suspense and dark humor. The host introduces a story centered around the character of Happy Dolan, a drifter who arrives in the bustling city of Reno with high hopes of changing his fortunes. Right from the start, the atmosphere is laden with an ominous tone, encouraging the audience to delve deep into themes of escape, fate, and the allure of both danger and romance.Happy Dolan's adventure begins at The Rialto Record Shop, where curiosity leads him to a peculiar fortune-telling weighing machine that proclaims, "Danger, Fortune, and Marriage Await You." This card sets in motion a series of unfortunate events for Happy, who soon finds himself mingling with unsavory characters. After attempting to beg for a small amount of change, he is coerced by a threatening stranger, Simon O'Toole, at gunpoint into a life-threatening scenario involving a river. Luckily, he is rescued by a mysterious woman named Jesse, who claims a connection with his fate, further complicating his circumstances.As the plot unfolds, Happy's efforts to evade O'Toole and shake off his disastrous luck become increasingly tangled. A wallet he finds in the street leads to an encounter with O'Toole, who reveals both his predatory and investment intents. Just as Happy starts dreamily investing his newfound fortune at the Grove Casino Club, he finds himself drawn to Jesse, who insinuates her way into his life with flirtation and intrigue. Their fast-paced connection teeters on the absurd, with Happy's bold declarations of love juxtaposed against the chaotic backdrop of gambling and quick decisions that could lead to his demise.However, fate takes a dark turn when the thrilling escapade spirals into tragedy. Jesse's sudden and mysterious death raises questions of betrayal and deeper conspiracies surrounding her and O'Toole. It becomes clear that underlying motives connect Happy to a potential inheritance from a deceased uncle, unbeknownst to him until O'Toole reveals the plot: they had both been betting on his demise to claim a fortune. The drama intensifies when Happy learns he has surpassed his initial misfortunes only to become embroiled in a deadly game of survival. In a climactic twist, Happy confronts Michael Dolan, who also has designs on his life. A desperate struggle ensues on a train, culminating in a violent yet darkly humorous confrontation that eventually leads to the unraveling of a plot soaked in greed, deception, and mistaken identities. The entire narrative encapsulates the tenure of crime noir, where fates are intertwined, encapsulated with questions about luck, destiny, and the darker sides of human nature.As the episode draws to a close, Happy finds himself implicated in the very crimes intended to befall him while securing a personal victory of sorts—his unexpected inheritance. The host closes with a reflection on the twists of fate and the irony of Happy's plight, having triumphed over his misfortunes, ending up both without a bride and with an inheritance but still marked by the chaotic events of the night. The chilling narrative leaves listeners pondering the lessons therein, as they are urged to savor life's complexities before the curtain falls on another visceral chapter of Inner Sanctum Mysteries.

This episode we welcome lawyer Michael Dolan. Michael's life in the law has taken him from city firms to country practices, two separate stints at the Law Institute Victoria and a decade in the UK working in the mobile phone industry at a time when the link between phone towers and cancer was a major public concern. Today, Michael is special counsel - ethics at the LIV, a role he thinks may be his most satisfying as it brings together his decades of experience in law, the power and mobile phone industries and more broadly in communications.www.greenslist.com.au/podcast

Recorded live in Anaheim California during the IPC Apex Expo.This episode features four interviews including:• David Chiu from Test Research, Inc.• Michael Dolan from South-Tek• Dalton Dodge from Brooks Automation • Michelle Ogihara from Seka Machinery, Inc.

Listen back to Tipp FM's live commentary as Lorrha defeated Thurles Sarsfields in the 2023 Tipperary premier intermediate hurling final replay. The game took place in Nenagh on Saturday October 21st, 2023. Tipp FM's commentary team was Paul Carroll and Cian Treacy. After the commentary hear from Lorrha's Patrick 'Bonner' Maher, Ken Hogan and Michael Dolan. Photo credit: Diarmuid Brennan/Sportsfocus.

Michael Dolan @mikedolanny is a writer and a publisher and he is a passionate Springsteen fan. In today's discussion, we talk about how Bruce's music has influenced Mike tell his own stories and helps him help others tell their stories. #30daysofSpringsteen Learn more about your ad choices. Visit megaphone.fm/adchoices

Michael Dolan is a writer and editor with over twenty-five years of experience in publishing. He is the founder and publisher of Winding Road Stories. They publish a variety of genres including thrillers, crime novels and mysteries. Visit their website at https://windingroadstories.com/ #podcast #author #interview #authors #SpiesLiesandPrivateEyesPodcast #authorsontheair #podcast #podcaster #authors #authorsofig #authorsofinstagram #authorinterview #writingcommunity#authorsontheair #suspensebooks #authorssupportingauthors #thrillerbooks #suspense #wip #writers#writersinspiration #books #bookrecommendations #bookaddict #bookaddicted #bookaddiction #bibliophile #read #amreading #lovetoread #terrencemccauley #terrencemccauleybooks #bookouture #thrillers #theuniversityseries #MichaelDolan #WindingRoadStories

Michael Dolan is a writer and editor with over twenty-five years of experience in publishing. He is the founder and publisher of Winding Road Stories. They publish a variety of genres including thrillers, crime novels and mysteries. Visit their website at https://windingroadstories.com/ #podcast #author #interview #authors #SpiesLiesandPrivateEyesPodcast #authorsontheair #podcast #podcaster #authors #authorsofig #authorsofinstagram #authorinterview #writingcommunity#authorsontheair #suspensebooks #authorssupportingauthors #thrillerbooks #suspense #wip #writers#writersinspiration #books #bookrecommendations #bookaddict #bookaddicted #bookaddiction #bibliophile #read #amreading #lovetoread #terrencemccauley #terrencemccauleybooks #bookouture #thrillers #theuniversityseries #MichaelDolan #WindingRoadStories

Michael Dolan @mikedolanny is a writer and a publisher and he is a passionate Springsteen fan. In today's discussion, we talk about how Bruce's music has influenced Mike tell his own stories and helps him help others tell their stories. #30daysofSpringsteen Learn more about your ad choices. Visit megaphone.fm/adchoices

A recording of our July 27th, 2023 pasture walk at the Spring Green Campus with farm director Erik Hagan and farmer Michael Dolan. Erik and Michael share lessons learned and compare "silvopasture by addition" and "silvopasture by subtraction". Show notes at https://www.savannainstitute.org/perennialaf/

On today's BONUS episode, 144th to be exact, we're so very pleased to welcome fan and friend Michael Dolan, Publisher at Winding Road Stories.Besides being a terrific guy who's a legend in the publishing business, Mike has a vast network of connections, an in-depth knowledge of all things publishing, and a keen insight and talent for spotting those up-and-comer authors who are primed for stardom.On this episode, it's fun to speak with someone from New York because, like most all New Yorkers, Mike shoots it straight. Pulling no punches, he gives valuable insights all of us authors are looking for to navigate the waters of publishing.While Mike is a traditional independent publisher, he shares solid knowledge of the self-publishing world as well. To learn more visit: WindingRoadStories.comAs always, Listen/Watch/Subscribe to TheThrillerZone.com and YouTube.com/thethrillerzone and Follow us on X-twitter @thethrillerzone Are you an author in search of a professional website? Look no further than Authorbytes.com. Get 3-months FREE using the Code: "ThrillerZone"

Writer, editorial director, and publisher Michael Dolan was a math whiz before he fell in love with writing and journalism in high school. After a career in magazine publishing and working as a professional writer, he decided to start Winding Road Stories, which aims not only to publish new authors, but to help those authors build a writing career. Michael tells me about his start in publishing, how ghostwriting led to the idea for Winding Road, why he wants writers to collaborate and help each other become the best they can be, and more. Episode breakdown: [00:05:10] Passion drives pursuit of creativity and skill. [00:07:58] How kids develop bad writing habits from school. [00:17:32] Unexpected career in publishing. [00:26:07] Michael becomes a successful freelance writer. [00:30:43] Career adapted to changing world, balancing independence. [00:39:13] Michael starts a successful ghostwriting business. [00:46:29] Print on demand revolutionizes book publishing. [00:51:25] Obsession with "Get Back" documentary, collaboration. [00:56:32] Incredible professor emphasized collaboration in journalism. [01:00:53] Collaboration, support, and rewarding journey of creativity. "How to Say Nothing in 500 Words" by Paul McHenry Roberts Please leave a review and in it, tell us about your favorite collaboration. Want more? Here are some handy playlists with all my previous interviews with guests in writing and publishing. Check out the show notes at fycuriosity.com, and join the conversation on Post.news, Spoutible, and Mastodon! If you'd like weekly updates, plus a chance to see where my curiosity is leading me, check out my new (free!) Substack newsletter.

Listen back to Friday July 28th, 2023's edition of Across The Line with Paul Carroll as we look ahead to the weekend's sport in Tipperary. On this week's show: - Paul speaks to Loughmore's John McGrath, Kiladangan's Alan Flynn, Kilruane's Eoin Hogan, Lorrha's Michael Dolan and Moneygall's Paul O'Brien ahead of the start of the county hurling championship. - Enda Treacy joins Paul to preview the weekend's county hurling championship fixtures whilst Tipperary PRO Jonathan Cullen details the ticketing situation. - As always, Barry Drake gives us the latest in greyhound racing.

Episode Summary Michael helps busy, successful leaders unlock barriers to their leadership and productivity so they, and their teams, can get more of the right things done with less stress along the way. Who's your ideal client and what's the biggest challenge they face? What are the common mistakes people make when trying to solve that problem? What is one valuable free action that our audience can implement that will help with that issue? What is one valuable free resource that you can direct people to that will help with that issue? What's the one question I should have asked you that would be of great value to our audience? When was the last time you experienced Goosebumps with your family and why? Workflow Coaching Get in touch with Michael: LinkedIn Learn more about how Uwe helps in-demand professionals and their VIPs to enjoy Unshakeable Two-getherness in their relationship (plus more free time and zero guilt). Or when you feel you'd be interested in working together you can Book A Chat With Uwe

What job would you take after being the CEO of a 160-year-old, multi-billion-dollar international company?Foreseeing tequila's imminent rise, as well as its impact on ecosystems and communities in Jalisco, Michael Dolan, former Bacardi CEO, is on a mission to hold the spirits industry accountable for its carbon and community footprint. He's leaned into sustainability to create a new company and category in the luxury market that promotes “premium with a purpose.” The company, Mijenta, is an exceptional award-winning artisanal liquor and the first and only B Corp tequila producer on the market.We invited Michael Dolan, CEO of Mijenta, to share why he created Mijenta and how he is demonstrating to businesses and their leaders that it's possible to pursue premium quality, purpose, and profit all at the same time.Listen for insights on:The three most important pieces of advice for starting an ESG-focused companyHow a CEO recognizes value in business-driven environmental and social sustainabilityEducating and building ESG-minded boardsInviting industry outsiders to collaborateResources + Links:Michael Dolan's LinkedInIntroducing Mijenta TequilaMijenta Sustainability and EthosThe Spirits Business: “Ex-Bacardi CEO Launches Mijenta Tequila” (00:00) - Welcome to Purpose 360 (00:13) - Mijenta Tequila (02:17) - Mike's History (05:03) - Origins of Mijenta (08:26) - Why It's Important (10:45) - Shaking Things Up (12:06) - Being a B Corp (14:13) - What Mijenta Means (15:36) - The Purpose (17:14) - Consumers' Reactions (18:41) - Certification (22:26) - Partnerships (24:14) - Being Purposeful (25:14) - Purposeful Value Creation (28:11) - Marketing to the Consumer (30:27) - Three Tips (32:28) - In Closing (34:40) - Wrap Up

Author and journalist Michael Dolan joins Tim to tell the story of the American front porch. He's the editor of American History magazine and the author of a book entitled, “The American Porch: An informal history of an informal place.” In this episode, he talks about how the front porch shaped life in America for well over 200 years. You could say that when it comes to our homes, the front porch was the original social media. This encore episode was originally released May 24, 2021. https://traffic.libsyn.com/secure/shapingopinion/Encore_-_Americas_Front_Porch.mp3 It's probably something you may not think about much, even if you have one on your home and you walk across it a few times every day. The front porch. But did you ever wonder what your life would be like if you didn't have one? Or, on the other hand, if you are one of millions of Americans who don't have a front porch, did you ever wonder what your life would be like if you did have one? It's not an understatement to say that in neighborhoods with front porches, the social dynamics between and among neighbors are different than they are in neighborhoods without them. And most certainly those same social dynamics are different today, than they were many years ago, when it was just assumed your home would have a front porch, and that would be the place you would spend your time between your private world and the public world. Michael Dolan is the editor of American History Magazine and the author of the book, “The American Porch.” Links The American Porch, by Michael Dolan (Amazon) American History Magazine, Historynet.com The Front Porch Campaign, American Heritage Magazine About this Episode's Guest Michael Dolan Michael Dolan is a writer, editor, and musician. He lives in Washington, DC, his hometown. Besides editing American History  magazine, he consults on book manuscripts and documentary television programs, most recently one about wildlife along the Canadian/American border. His articles have run in Smithsonian, The New Republic, The New Yorker, Outside, and The New York Times Magazine, among others. His 1987 Washington City Paper story about Judge Robert Bork's video rentals caused a furor leading Congress to enact the federal Video Privacy Protection Act of 1988. Between 1983 and 1995, he and his wife renovated a 1920s-era bungalow in a DC neighborhood near the Potomac River. The final step of that process replaced a careworn front porch with one that he designed. The results of that project inspired his 2002 book, The American Porch: An Informal History of an Informal Place. Dolan's porch occasionally is the scene of rehearsals by his band, The Powerful House Ways & Means Committee.

This episode features Dr. Michael Dolan, Co-Chief Clinical Officer at Bellin Health & Gundersen Health System. Here, he discusses his background & what led him to his current role, what it takes to thrive in an organization for 20-30+ years, top priorities for 2023, and more.

Michael is ranked nuber 11th Axe throwing guy in the world ...ya its a thing if you didnt know!  I hope you enjoy this episode 

In this episode, Michael Dolan talks about growing up in Texas, playing drums, how he get started throwing axes, his axe collection, and more. https://www.facebook.com/Talktomiked https://www.instagram.com/drmcnastyaxes/

This week in Episode 19 of the Echo Ever Proudly podcast, we examine how Gonzaga came to have the iconic address for the last 150+ years at "19 Eye Street." The 1871 decision to move from F Street was widely viewed as a disaster. Enrollment plummeted. What had motivated the Jesuits to take such a risk, and what changes were eventually made to try to bring enrollment back up? And who was the Father Dooley of his day who got the Gonzaga Hall (now the Sheehy Theater) built in 1896? We’ll get answers from two accomplished guests from the Class of ’68: Paul Warren and Michael Dolan. Together they compiled the 2005 Book “Echo Ever Proudly: Gonzaga in The Press 1821-1899.” It's available thru the Gonzaga bookstore or perhaps, like me, you own a copy. What inspired Paul to go in search of the origins of Gonzaga? And what part of Gonzaga history did their "field research" on F Street in 2004 find and preserve? Find out in Episode 19, of the Echo Ever Proudly Podcast. To order your copy of "Echo Ever Proudly - Gonzaga in the Press 1821-1899" proceeds benefit the Michael Kelly '75 Memorial Scholarship Fund. Gonzaga Bookstore Link for the BookSee omnystudio.com/listener for privacy information.

Cried a bit about not getting any GI Joes or Legos, again, for Christmas. Must be 30 years in a row. After that, Dr. Michael Dolan, executive vice president and in internal medicine at Gundersen Health System in La Crosse, discussed a host of health topics, mainly centered around the dilemmas that COVID-19 creates. After that, a peculiar tweet  from the CDC about health care in the US. See omnystudio.com/listener for privacy information.

In life, there is much which seems uncertain to us. Concerning death however, there can be no doubt. It was an honour to speak with funeral director, death-care practitioner and proud Sligo native David McGowan on the topic of death for episode 33 of Blúiríní Béaloidis. Sit with us as we explore attitudes and customs regarding death and dying, from the practicalities and preparations of the corpse, to the wake house and beliefs regarding the departure of the soul. The episode features a good deal of archival audio from NFC collections, details of which can be found below. I'd like to thank David for being so generous with his time and knowledge, and send special thanks likewise to Síle Denver and the group Líadan, for permission to include their beautiful rendition of Amhrán Mhuínse to close the episode - baochas ó chroí libh uiléir. "Lord have mercy on the souls of the dead!" Stream 'The Funeral Director' for free here: https://www.rte.ie/player/movie/the-funeral-director/118399528355 Support Líadan here: https://liadan.ie/ Archival audio timecodes: 12:24 - 13:50: Tom Dolan, Kinnegad, county Westmeath describes the 'crippling' that occurs to a body after death. Refers to a joke played at the wake house when hunched corpse was sat upright and had a pipe placed in its mouth. Rec. by Leo Corduff (1970) NFC T0504 13:51 - 14:39: James Grady, Lecarrow, county Roscommon describes how the corpse was laid out on a board to keep it straight, as it stiffens after death. Rec. by Jim Delaney (1961) NFC T0152 18:21 - 19:59: Michael Keenan, Lenamore, county Longford playing 'The Bucks of Oranmore' on the pipes. Rec. by Jim Delaney (1957) NFC T0023 22:42 - 26:33: Mrs. Meath, Ballyhaunis county Mayo describes beliefs regarding wakes, along with neighbourly assistance at the time of a death in the locality. Rec. by Leo Corduff and Ciarán Bairéad (1965) NFC T0298 26:34 - 27:21: Unidentified female singer on Aran islands, county Galway, giving example of keen for the dead (traditional lament). Rec. by Sidney Robertson Cowell(1957) NFC C0714 27:22 - 27:58: Eibhlín ní Mhurchú, Dundrum, county Dublin (formerly Baile Loiscithe, Kilmalkeader, county Kerry) describes keening lament as heard at wakes in her youth. Rec. by Ríonach Uí Ógáin (1995) NFC T2213 27:59 - 28:40: Brídín Iarnáin, Inis Mór, county Galway, giving example of traditional keen for the dead (1949) NFC C0161 37:30 - 39:01: James Grady, Lecarrow, county Roscommon describes how men would be sent for wake provisions. Gives humorous account of the carpenter who, fond of drink, keeps returning to house to measure the body for coffining, receives a fresh drink each time he enters. Rec. by Jim Delaney and Leo Corduff (1961) NFC T0152 39:02 - 39:54: Anne Kiernan, Kinnegad, Cloncrave, county Westmeath, describes the provisions laid on at the wake. Rec. by Leo Corduff (1971)NFC T0545 43:11 - 44:41: Stephen Dunne, Bride Street, the Liberties, Dublin describes the washing of the corpse by a charitable neighbour woman. Rec. by Jim Delaney (1968) NFC T0425 44:42 - 46:46: James Grady, Lecarrow, county Roscommon describes the washing and laying out of the corpse by local women. Rec. by Jim Delaney and Leo Corduff (1961) NFC T0152 58:52 - 1:01:07: Anne Kiernan, Kinnegad, Cloncrave, county Westmeath, describes return of a soul to pay a debt. Rec. by Leo Corduff (1971) NFC T0545 1:01:07 - 1:03:14: Jack Foley, county Down describes the earthly wandering of purgatorial souls (1958) NFC T0063 1:03:15 - 1:04:20: Mary Walsh, Kinnegad, county Westmeath, describes apparitions prior to a death, and visions of the recently deceased. Rec. by Leo Corduff(1970) NFC T0505 1:04:20 - 1:06:02: Michael Dolan, Glangevlin, county Cavan describes how a man used speak with the ghosts of his two sons, killed in the Great War of 1914-18. Rec. by Michael J. Murphy (1972) NFC T0587

This is a behind the scenes chat about the film - This is our London which is available to watch via Youtube via this link: https://youtu.be/jBbV-lP3KNQ When I watched London marathons before I was a marathoner, whilst the leading runners were African. However as a Black British kid growing up in London, I couldn't relate to both British and African running culture. Sport was never a priority in my household, and I wasn't exposed to running clubs, or cross country as a youth. I couldn't relate to the runners from the elites, or to the masses, based on the people that I saw in the area I lived and existed within. However the London marathon was a celebration of the city I lived in. Often it is easy to live in a place but to not know it. The marathon seemed to provide a way to open up and show a space that was often closed off. For example Canary Wharf I remember going there as kid and it was fairly underdeveloped, and it's a world apart from the place we see today. Watching the London marathon on the BBC brought out the best of Londoners and the best of London. I was drawn to explore the unseen parts of my city that I called home. The marathon seemed to unite a group of people that in other days just passed each other like ships in the night. The London marathon means a lot to me because it was my first experience of it I ran 4:55. I earned a GFA 2.56 and last Sunday I ran 3:00:06. So it has taken me on a massive journey revealing what I'm capable of, which I've learnt through running. This translates into other areas of our life's and I hope that it inspires other people to take part. The film aims to bridge the gap between the existing running community and encouraging new people into marathon running. It tells the stories of runners based internationally, as they share their honest, at times funny and truly unfiltered thoughts about what running the 2021 London marathon means to them. Their stories create a powerful narrative showing what truly connects the runners behind the thousands of anonymous runners. Their collective voices show what London, and what it's marathon means to them, and ultimately what it represents to us. I hope that after watching the film that it inspires people to apply to run the 2022 London marathon. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ This is our London, shares the stories of runners based internationally, as they share their honest, at times funny and truly unfiltered thoughts about what running the 2021 London marathon means to them. Their stories create a powerful narrative showing what truly connects the runners behind the thousands of anonymous runners. Their collective voices show what London, and what it's marathon means to them, and ultimately what it represents to us. A Runner's Life Podcast Presents In association with a Matt Foulds Film Production “This is our London” a film by Marcus Brown & Matt Foulds Featuring Ayodeji Akande, Hugh Brasher, Marcus Brown, Charlie Dark, Trina Dawkins, Michael Dolan, Tanya Franks, James Gray King, Philip King, Nethilee Le Croix, Stephen Lewis, Tu Chi Luong, Scott Mitchell, David Starley, & Sally from London Footage by Marcus Brown, Matt Foulds, David Starley & London Marathon Additional Photography by Simon Roberts Photography, Jane Stockdale Photography, Run Dem Crew, Black Trail Runners & Adobe Stock Images Graphics by Sportymaps Music by Epidemic Sound #ThisIsOurLondon --- Support this podcast: https://anchor.fm/marcus-brown9/support

Many of the greatest personal stories of people returning back to the church contain a story of confession. Some go many years without having the weight of sin lifted off of them and the effect of sin goes beyond just an interior deterioration but making us feel removed from family and community. Though it is identified by the church as the sacrament of reconciliation it is a restoration to the state of grace and proof of a God that loves so much that he wants us to hear his words loud and clear “You are forgiven… go in peace”

Author and journalist Michael Dolan joins Tim to tell the story of the American front porch. He's the editor of American History magazine and the author of a book entitled, “The American Porch: An informal history of an informal place.” In this episode, he talks about how the front porch shaped life in America for well over 200 years. You could say that when it comes to our homes, the front porch was the original social media. https://traffic.libsyn.com/secure/shapingopinion/Front_Porch_auphonic.mp3 It's probably something you may not think about much, even if you have one on your home and you walk across it a few times every day. The front porch. But did you ever wonder what your life would be like if you didn't have one? Or, on the other hand, if you are one of millions of Americans who don't have a front porch, did you ever wonder what your life would be like if you did have one? It's not an understatement to say that in neighborhoods with front porches, the social dynamics between and among neighbors are different than they are in neighborhoods without them. And most certainly those same social dynamics are different today, than they were many years ago, when it was just assumed your home would have a front porch, and that would be the place you would spend your time between your private world and the public world. Michael Dolan is the editor of American History Magazine and the author of the book, “The American Porch.” Links The American Porch, by Michael Dolan (Amazon) American History Magazine, Historynet.com The Front Porch Campaign, American Heritage Magazine About this Episode's Guest Michael Dolan Michael Dolan is a writer, editor, and musician. He lives in Washington, DC, his hometown. Besides editing American History  magazine, he consults on book manuscripts and documentary television programs, most recently one about wildlife along the Canadian/American border. His articles have run in Smithsonian, The New Republic, The New Yorker, Outside, and The New York Times Magazine, among others. His 1987 Washington City Paper story about Judge Robert Bork's video rentals caused a furor leading Congress to enact the federal Video Privacy Protection Act of 1988. Between 1983 and 1995, he and his wife renovated a 1920s-era bungalow in a DC neighborhood near the Potomac River. The final step of that process replaced a careworn front porch with one that he designed. The results of that project inspired his 2002 book, The American Porch: An Informal History of an Informal Place. Dolan's porch occasionally is the scene of rehearsals by his band, The Powerful House Ways & Means Committee.

Author and journalist Michael Dolan joins Tim to tell the story of the American front porch. He’s the editor of American History magazine and the author of a book entitled, “The American Porch: An informal history of an informal place.” In this episode, he talks about how the front porch shaped life in America for well over 200 years. You could say that when it comes to our homes, the front porch was the original social media. https://traffic.libsyn.com/secure/shapingopinion/Front_Porch_auphonic.mp3 It’s probably something you may not think about much, even if you have one on your home and you walk across it a few times every day. The front porch. But did you ever wonder what your life would be like if you didn’t have one? Or, on the other hand, if you are one of millions of Americans who don’t have a front porch, did you ever wonder what your life would be like if you did have one? It’s not an understatement to say that in neighborhoods with front porches, the social dynamics between and among neighbors are different than they are in neighborhoods without them. And most certainly those same social dynamics are different today, than they were many years ago, when it was just assumed your home would have a front porch, and that would be the place you would spend your time between your private world and the public world. Michael Dolan is the editor of American History Magazine and the author of the book, “The American Porch.” Links The American Porch, by Michael Dolan (Amazon) American History Magazine, Historynet.com The Front Porch Campaign, American Heritage Magazine About this Episode’s Guest Michael Dolan Michael Dolan is a writer, editor, and musician. He lives in Washington, DC, his hometown. Besides editing American History  magazine, he consults on book manuscripts and documentary television programs, most recently one about wildlife along the Canadian/American border. His articles have run in Smithsonian, The New Republic, The New Yorker, Outside, and The New York Times Magazine, among others. His 1987 Washington City Paper story about Judge Robert Bork’s video rentals caused a furor leading Congress to enact the federal Video Privacy Protection Act of 1988. Between 1983 and 1995, he and his wife renovated a 1920s-era bungalow in a DC neighborhood near the Potomac River. The final step of that process replaced a careworn front porch with one that he designed. The results of that project inspired his 2002 book, The American Porch: An Informal History of an Informal Place. Dolan’s porch occasionally is the scene of rehearsals by his band, The Powerful House Ways & Means Committee.

No matter how you slice it, work involves getting things done.  "Getting Things Done" is the name of a bestselling book published nearly 20 years ago by David Allen, and it's spawned a community of ardent practitioners.  In this week's episode, Michael Melcher is joined by Michael Dolan, a coaching colleague who also has deep knowledge of how this program works.  We learn why the worst thing for our brain is an open loop, why most to-do lists are of limited utility, and how even though this work is about productivity, it can also make us into better human beings.   Check it out, and then go check off those boxes! 

Richard Michael Dolan is a major figure in the UFO Research community. He has written quite a few books, spoken at numerous conferences and appeared in numerous videos and documentaries. He contends that society is being prepared for Official Disclosure of UFOs and the Existence of Extraterrestrials and has even written a book about what will occur after that Disclosure. Tonight I talked about words and phrases that have numeric equivalence with Dolan's full name. The findings are interesting and some are somewhat disturbing. You can watch the video version by going to the Opposing The Matrix channel on Rumble.

Richard Michael Dolan is a major figure in the UFO Research community. He has written quite a few books, spoken at numerous conferences and appeared in numerous videos and documentaries. He contends that society is being prepared for Official Disclosure of UFOs and the Existence of Extraterrestrials and has even written a book about what will occur after that Disclosure. Tonight I talked about words and phrases that have numeric equivalence with Dolan's full name. The findings are interesting and some are somewhat disturbing. You can watch the video version by going to the Opposing The Matrix channel on Rumble.

Michael Dolan of Burnt Ridge Nursery in Onalaska, Washington again joins local orchardists Jerome Ostentowski and Vanessa Harmony on the air. This time, they talk about heritage apple cultivars, propagation tactics, irrigation and a very special special pumpkin.

Living Permaculture digs into the new year with Michael Dolan, co-owner of Burnt Ridge Nursery and Orchards in Onalaska, Washington. Co-hosts Jerome Ostentowski and Vanessa Harmony of Colorado Edible Forest compare orchard notes with Dolan: 1000 miles apart!

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FROM THE ARCHIVES…. NO PHONE CALLS PLEASE!!! Lamont Banks, Cliff Stewart, and Lisa Stewart of the Colorado exoneration firm A Just Cause discuss what happens when the wheels of justice trample unbridled over the rights of American citizens.   Our Special Guests for tonight's show are Advocate Kathy Morse, who starred in Rikers an American Jail Documentary and  Michael Dolan, a Criminal Defense and Personal Injury Trial Lawyer, who is currently representing Demetrius Anderson, a 43-year-old Philadelphia native who faced returning to prison to complete a sentence more than 12 years after he was mistakenly freed early from prison. A Just Cause is campaigning for "FreeTheIRP6," who are wrongly imprisoned in Florence, CO for a crime they didn't commit. Read full story: www.freetheirp6.org. For more information and to Donate to the IRP6 legal defense fund, visit www.a-justcause.com. Follow us on Twitter: @AJCRadio, @A_JustCause, @FreeTheeIRP6,  @FreeeTheIRP6 and Like our Facebook Pages: https://www.facebook.com/AJustCauseCoast2Coast, https://www.facebook.com/AJustCauseCO, and https://www.facebook.com/FreetheIRP6. Thank you for your support!

Episode 1 Season 2 of Here We Are SWLA! “Here We Are With Zydecane”Timmy Dugas, Michael Dolan, Zack Faulk and Garret Judice Join us in studio to share their desire to “bridge the gap” between generations sharing their passion for all music and adding a zydeco twist! They share stories from around the world as … Continue reading Here We Are With Zydecane →

Episode 1 Season 2 of Here We Are SWLA! “Here We Are With Zydecane”Timmy Dugas, Michael Dolan, Zack Faulk and Garret Judice Join us in studio to share their desire to “bridge the gap” between generations sharing their passion for all music and adding a zydeco twist! They share stories from around the world as … Continue reading Here We Are With Zydecane →

Mike Dolan is a bad ass; lawyer, former boxer, West Point graduate, 2:45 marathoner, now 100+ mile finisher. Then for whatever reason he decides to accept our invitation to appear on CULTRA and goes and absolutely wrecks that stellar resume. Some people never learn. In all seriousness, we sit down with both Mike and our own Stacey Clark as they talk about how they dominated the CUT112 from start to finish, teaming up early and going the distance and setting a new course record by over six hours. We can't forget everyone's favorite #hundojoe who seemed traumatized by the entire thing but got it done. Art gives a thorough run down of the day's events (and night's and next day's). We literally talk about feet for an hour, probably give bad medical advice again (allegedly) so you won't want to miss this one. We gloss over other races that happened, wonder where Evil Becky is and are easily impressed by yet another Ben Nephew FKT.   Connecticut Forest and Parks Association: https://www.ctwoodlands.org/ Run Ragged needs volunteers June 15th & 16th: https://docs.google.com/spreadsheets/d/1_CEgjPu11M7rxXW2YJVN1rJHPZyzgmcLmnAEqKb2buE/edit#gid=2128025790 The CUT112 Facebook page:https://www.facebook.com/groups/1900561896825738/   Please support Cultra Trail Running Podcast Patreon: https://www.patreon.com/CultraTrailRunning Strava: https://www.strava.com/clubs/CULTRA Twitter: https://twitter.com/blueblazerunner Instagram: https://www.instagram.com/cultratrailrunning/ Facebook: https://www.facebook.com/CultraTrailRunning/ Call the Karaoke Line at 203-DOG GENT   Intro Guitar by Nick, Vocals Jack Byram, and beats Jack Sevigny beatstars.com/sev_beats Keywords: Ultra Running, Trail, trails, 100 milers, New England, Connecticut, Massachusetts, New Hampshire, Vermont, Maine, New York, Catskills, Adirondacks, Rhode Island, AppalachianTrail, AT, Blue Blaze, Forest, race, woodlands, mountains, FKT, Jersey, trap rock, ridgeline, Cultra Culture

The Embedded community is closely tied to Linux (yes, that’s an understatement). I thought it would be a good idea to interview someone from the Linux Foundation to get a handle on where the organization stands and what projects are coming down the pike. So, without any further ado, here’s Michael Dolan, Vice President of Strategic Programs for the Linux Foundation in week’s Five Minutes With…discussion.

Lamont Banks, Cliff Stewart, and Lisa Stewart of the Colorado exoneration firm A Just Cause discuss what happens when the wheels of justice trample unbridled over the rights of American citizens.   Our Special Guests for tonight's show are Advocate Kathy Morse, who starred in Rikers an American Jail Documentary and  Michael Dolan, a Criminal Defense and Personal Injury Trial Lawyer, who is currently representing Demetrius Anderson, a 43-year-old Philadelphia native who faced returning to prison to complete a sentence more than 12 years after he was mistakenly freed early from prison. A Just Cause is currently campaigning for "FreeTheIRP6," who are wrongly imprisoned in Florence, CO for a crime they didn't commit. Read full story: www.freetheirp6.org.  For more information, about A Just Cause and to Donate to the IRP6 legal defense fund, visit www.a-justcause.com. Follow us on Twitter: @AJCRadio, @A_JustCause, @FreeTheeIRP6,  @FreeeTheIRP6 and Like our Facebook Pages: https://www.facebook.com/AJustCauseCoast2Coast, https://www.facebook.com/AJustCauseCO, and https://www.facebook.com/FreetheIRP6 Thank you for your support!

My old partner in crime, Michael Dolan, joins us to give Hambone an influencer makeover and talk about the disaster that was the Fyre Festival. We also review Punisher season 2, the latest season of True Detectives and Star Trek Discovery. Mike also lays the smackdown on all the Fallout 76 haters out there and […] The post Fyre Festival Revisited, Punisher, True Detectives appeared first on Cult of George | Pop Culture, Tiki Bars & Rock & Roll.

In this week's episode, Michael Dolan and I show you how to bring about the results you want in life by combining two powerful action frameworks: Getting Things Done (GTD) and promise-based management. GTD, also known as workflow coaching, helps you manage agreements with yourself. David Allen, my guest on episode 13, outlined this model […] The post Episode 89: GTD And Promise-Based Management With Michael Dolan appeared first on .

jmichaeldolan.com J. Michael Dolan is a published, prolific author and blogger, a professional musician, a successful entrepreneur, a veteran of the entertainment industry, and the founder of Music Connection magazine. But what Michael shares on this episode is about the business of happiness, commitment, being of service and navigating the new music industry landscape with … Continue reading "Ep. 30: Being of Service in the New Music Landscape with J. Michael Dolan"

Michael Dolan, NVW graduate and founder of Truly Productive Leadership, joins Adam to talk about how addressing all the conflicting “to-do”s in our lives can actually empower our development by revealing what is really important to us. Resources from this episode:  Getting Things Done: The Art of Stress-Free Productivity, David Allen   Share:

Michael Dolan is the ski technician and head bicycle mechanic at Sun and Ski Sports in Austin Texas. He loves being able to introduce new people to cycling and winter sports and get them outfitted for new adventures. He also loves to get out there himself and rides his bicycle almost every day. His favorite ride is along Lake Austin. He does not miss riding his bike through the Boston winters, where he worked as a bicycle courier. Listen as he tells us stories about riding around Austin, and what went into his decision for riding or not riding on vacation in Scotland with his wife.Peeks Cruises & Tours-Upcoming Travel season is already on the move…From exploring the west Seattle to San Francisco, culinary and wine in Portugal,  to Pickleball in Jamaica, we have groups available for you to join in on or create your own..Now is the time to plan it. We’ve received calls for people planning groups for anniversaries, milestone birthday, churches, and community groups just to name a few.  The best space will be limited after the holidays and you want to make sure you maximize your group by providing them enough time to make payments.  Yes, that’s right Peeks Cruises & Tours along with their top travel suppliers in the industry provide payment plans to plan your next vacation experience.  So call us at 512-252-8919 or visit our website at peekcruiestours.com and click on the group travel tab, to join a group,  or email us to request information about creating a group.  We take the hassle out of group travel..Happy Thanksgiving from Karen Duncan, Your Bucket List Buster

Michael Dolan is the ski technician and head bicycle mechanic at Sun and Ski Sports in Austin Texas. He loves being able to introduce new people to cycling and winter sports and get them outfitted for new adventures. He also loves to get out there himself and rides his bicycle almost every day. His favorite ride is along Lake Austin. He does not miss riding his bike through the Boston winters, where he worked as a bicycle courier. Listen as he tells us stories about riding around Austin, and what went into his decision for riding or not riding on vacation in Scotland with his wife. Peeks Cruises & Tours-Upcoming Travel season is already on the move…From exploring the west Seattle to San Francisco, culinary and wine in Portugal,  to Pickleball in Jamaica, we have groups available for you to join in on or create your own..Now is the time to plan it. We’ve received calls for people planning groups for anniversaries, milestone birthday, churches, and community groups just to name a few.  The best space will be limited after the holidays and you want to make sure you maximize your group by providing them enough time to make payments.  Yes, that’s right Peeks Cruises & Tours along with their top travel suppliers in the industry provide payment plans to plan your next vacation experience.  So call us at 512-252-8919 or visit our website at peekcruiestours.com and click on the group travel tab, to join a group,  or email us to request information about creating a group.  We take the hassle out of group travel.. Happy Thanksgiving from Karen Duncan, Your Bucket List Buster

Scott Klinger, Michael Dolan

Dealing with customers, helping people with technology, changing room, store policy, and playing drums in a death metal band vs gospel band. all is gone over in this episode we end this one with 2 poop stories 

Shawn and Blinda interview the delightful Michael Dolan, author of The American Porch: An Informal History of an Informal Place

Michael Dolan shows us the way to deeper development as truly productive professionals.You'll Learn:Pitfalls to look out for that hinder a deeper developmentWhat's a “positive no” how to deliver oneTips and tricks to upgrade your workflow processAbout MichaelBefore he found his calling as an executive coach, Michael spent 15 years in corporate management, leading teams in the advertising, consumer marketing, and design industries, where he gained deep appreciation for the intense personal and organizational demands that successful executives must meet everyday. Michael has five years of experience as a Senior Coach and Director of Business Development for Coaching Services at The David Allen Company.Items Mentioned in this Show:Website: trulyproductive.comBook: The Power of a Positive No: How to Say No and Still Get to Yes by William UryBook: Getting Things Done: The Art of Stress-Free Productivity by David AllenBook: The 15 Commitments of Conscious Leadership: A New Paradigm for Sustainable Success by Jim Dethmer, Diana Chapman, and Kaley Warner KlempOnline Scheduling: ScheduleOnceOnline Scheduling: CalendlyView transcript, show notes, and links at https://awesomeatyourjob.com/ep91See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Michael Dolan shows us the way to deeper development as truly productive professionals. You'll Learn: Pitfalls to look out for that hinder a deeper development What’s a “positive no” how to deliver one Tips and tricks to upgrade your workflow process About Michael Before he found his calling as an executive coach, Michael spent 15 years in corporate management, leading teams in the advertising, consumer marketing, and design industries, where he gained deep appreciation for the intense personal and organizational demands that successful executives must meet everyday. Michael has five years of experience as a Senior Coach and Director of Business Development for Coaching Services at The David Allen Company. View transcript, show notes, and links at http://AwesomeAtYourJob.com/ep91

Michael Dolan shows us the way to deeper development as truly productive professionals. You'll Learn: Pitfalls to look out for that hinder a deeper development What’s a “positive no” how to deliver one Tips and tricks to upgrade your workflow process About Michael Before he found his calling as an executive coach, Michael spent 15 years in corporate management, leading teams in the advertising, consumer marketing, and design industries, where he gained deep appreciation for the intense personal and organizational demands that successful executives must meet everyday. Michael has five years of experience as a Senior Coach and Director of Business Development for Coaching Services at The David Allen Company.

On this episode of the podcast, Mike speaks with Michael Dolan. Michael is an executive coach who helps leaders get out of their own way by enabling them to develop and maintain higher levels of productivity, self-awareness, and effectiveness so that they can create a bigger impact and experience greater satisfaction in their work and life. Based on his 15-years of management experience, Michael understands the intense personal and organizational demands that successful executives must meet on a daily basis. Mike speaks with Michael about his journey as an executive coach, his views on David Allen's Getting Things Done (GTD) methodology, how he uses the Enneagram in his work, and more. Relevant Links http://trulyproductive.com/ (Truly Productive Leadership) https://www.enneagraminstitute.com/how-the-enneagram-system-works/ (What is the Enneagram? ) http://www.amazon.com/gp/product/0143126563/ref=as_li_qf_sp_asin_il_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=0143126563&linkCode=as2&tag=vardyme-20&linkId=GOSG7BZW747IFJKT (Getting Things Done by David Allen | Amazon) https://www.headspace.com/ (Headspace) http://www.amazon.com/gp/product/B00LOQR37C/ref=as_li_qf_sp_asin_il_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=B00LOQR37C&linkCode=as2&tag=vardyme-20&linkId=RAWLG5LTRROGDLPH (Muse: The Brain Sensing Headband | Amazon) https://productivityist.com/podcast-73-cal-newport/ (The Productivityist Podcast 73: Cal Newport) https://productivityist.com/podcast-66-michael-townsend-williams/ (The Productivityist Podcast 66: A Doer Who Likes To Be with Michael Townsend Williams) https://linkmaker.itunes.apple.com/en-us/details/904071710?q=omnifocus&country=us&media=appstore&genre=all (OmniFocus) https://productivityist.com/category/blog/apps/todoist-collection/ (The Todoist Collection | Productivityist) https://www.upwork.com/?vt_cmp=249489065&vt_adg=19670625305&vt_src=google&vt_kw=upwork&vt_device=c&gclid=CjwKEAjwgPe4BRCB66GG8PO69QkSJAC4EhHh9SRVQBZk-feN-ygtDEL-23RtJh6eIV91bVHKPBszKxoC7Avw_wcB (Upwork) https://www.fiverr.com/ (Fiverr) https://www.facebook.com/trulyproductive/ (Truly Productive | Facebook) https://twitter.com/MichaelPDolan (Michael Dolan, PCC (@MichaelPDolan) | Twitter) Enjoy the show? Give it a rating/review in iTunes (or your podcast aggregator of choice). Want more episode of the show? Subscribe and get a new show every Monday? Want to support the show by becoming a patron? http://patreon.com/productivityist (Visit our Patreon page) to find out more!

After the car crash podcast number 184 where Harry Brady tinkered about to see how the controls all worked, this week he has been released to do a full podcast.  Harry starts off by explaining that Michael Dolan has crossed the stream but that his history has been taken forward by the special guest Hullbhoy. Harry tries to start the new era in controversial fashion by talking about the disapointing nature of home domestic form, but the two lads quickly get onto the wonderful European run.  Oh and at the end there is some Jim Traynor bashing just for old times sake.