Podcasts about empowering employees

Summary  In this episode, the conversation delves into the intricacies of workplace culture, emphasizing the importance of leadership, purpose, and employee wellbeing. The speakers discuss how culture is shaped by the behaviours tolerated within an organization and the critical role leaders play in modelling desired behaviours. They explore the challenges faced by middle management and the necessity of empowering employees to take charge of their wellbeing. The discussion highlights the need for intentionality in fostering connections and trust within teams, ultimately leading to a stronger organizational culture.    Takeaways  Your culture is defined by the worst behaviour you tolerate. Purpose should be central to organizational culture. Leaders play a crucial role but are not the sole influencers of culture. Middle management faces unique challenges in today's work environment. Wellbeing initiatives must be integrated into the organizational culture. Building trust is essential for effective communication. Employees should be empowered to lead wellbeing initiatives. Intentionality in interactions fosters better connections. Storytelling can enhance the understanding of purpose in work. Giving employees a voice is key to building a strong culture.      Chapters  00:00 Understanding Workplace Culture 03:07 The Role of Purpose in Organizations 06:03 Leadership and Culture Dynamics 09:00 Middle Management Challenges 11:51 Wellbeing in the Workplace 14:47 Building Trust and Connection 18:11 Empowering Employees for Wellbeing 21:04 Creating a Strong Organizational Culture 

In this episode of Millennial Mind, I sit down with economist, journalist, and author Grace Blakeley to demystify the economy in a way that makes sense to everyone. We tackle the issues surrounding wealth inequality, the influence of billionaires like Elon Musk and Donald Trump, and the intricate relationship between political and economic power. Grace shares her insights on creating a more democratic society, the importance of redistributing power, and the social movements that are making a difference. Don't miss this eye-opening discussion that reveals the hidden systems shaping your paycheck, rent, and future. 00:00 Introduction to Economic Inequality 01:17 Welcome to Millennial Mind with Grace Blakeley 03:11 Understanding Socialism and Democratic Economy 06:10 The Myth of Deserved Wealth 09:58 Empowering Employees and Redistribution of Power 13:46 The Problem with Wealth and Power Imbalances 17:03 Taxation, Wealth, and Economic Rents 32:52 The Role of Tax Havens and Avoidance 37:48 The Power Dynamics in Politics 38:12 Historical Movements and Community Organising 41:14 The Role of Politicians and Accountability 45:01 Economic Inequality and the Influence of Wealth 01:01:47 The Challenges of Homelessness and Social Support 01:08:31 Empathy and the Human Condition

In this episode, Cindy Esliger examines the fine line between honesty and encouragement when offering advice. While we don't want to ignore challenges or sugarcoat reality for others, we also shouldn't crush their dreams prematurely by offering too much realism that comes across as pessimism. How do we encourage others while still offering constructive insights to help refine their path? Cindy offers a way forward through reframing the conversation in curiosity and empowering others to see potential instead of doubt. When we reflect on our experiences and offer advice like “don't get your hopes up” or “it's harder than it looks” we may think we're protecting someone from disappointment by being realistic. In reality, however, we're letting our own insecurities or cultural conditioning towards skepticism deflate their confidence. Cindy offers three reasons why telling people their dreams won't work is a waste of energy: 1) They'll figure it out for themselves, 2) We might be wrong, and 3) We're robbing them of growth. Cindy differentiates honesty from negativity and reframes our advice-giving with curiosity instead of cold realism. She suggests a line of questions about why they're excited or how they'll approach challenges. There are ways to be honest without crushing dreams. Cindy shares four strategies for how to answer honestly while also making it easier to take in: 1) Validate first, prepare later, 2) Frame feedback constructively, 3) Encourage self-reflection, and 4) Resist the urge to over-prepare them. Fostering possibility is good for everyone.  Resources discussed in this episode:Guide to Empowering PossibilitiesAstronomic AudioConfidence Collective—Contact Cindy Esliger Career Confidence Coaching: website | instagram | facebook | linkedin | email

Empowering Employees to Meet Customer Expectations  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What is a 'wow moment' in customer interactions?  How can organizations operationalize positive customer feedback?  How can an organization create a workplace culture focused on providing an amazing customer experience?  Why is it important for employees to have clear goals and expectations?  How can employees' personal and professional growth impact the overall customer service experience?  Top Takeaways:    Creating a strong workplace culture is crucial for providing excellent customer service and experience. What is felt by the employees inside a company will be felt outside by the customers. That's why empowering employees and focusing on customer satisfaction should be built into every part of the company's culture.  It is impossible to go above and beyond in every interaction with a customer. However, simple gestures like writing a note or responding to a customer's email quickly can create lasting impressions on customers. These WOW moments may be small, but they can become part of the culture when encouraged consistently throughout the organization.  Eric also shares the five key factors for employee engagement.  Strong relationships: Connection matters. When employees have strong relationships with each other, they're more likely to build great connections with customers.  Clear expectations: When goals and expectations are clearly communicated, they create a consistent customer experience.  The right tools: Employees must be equipped with tools and information to achieve the desired outcome.  Opportunities for growth: How does the organization help employees grow personally and professionally?   Recognition: Recognize and reward excellence.  While many organizations focus on mitigating negative feedback, it's also important to celebrate positive interactions and find a way to operationalize them so that they become a part of the culture.  An important part of addressing customer complaints is understanding the employee's viewpoint before making assumptions or taking corrective actions. This prevents employee frustration and promotes a supportive work environment where they feel valued and heard.    While the phrase "the customer is always right" is well-known, the customer is not always right, but they're always the customer. Let them be wrong with dignity and respect. However, there are customers whom you can fire if they are abusive toward employees.  Did we live up to our promise? This is an important question because we make a commitment to our customers at the beginning of their journey with us. This commitment is the reason why they choose to do business with us instead of our competitors. This promise must be clear to our employees across the organization to ensure we deliver what our customers expect from us.   Plus, Eric D. Stone shares the story of Johnny the Bagger and how his WOW moments can be operationalized into the company culture. Tune in!  Quote:   "Be mindful of how you handle negative feedback. Track those moments, watch for patterns, and bring your team together before small issues become bigger problems."   About:    Eric D. Stone is the author of the award-winning book Jumpstart Your Workplace Culture. Before founding Clear Path Ventures, he had a successful twenty-six-year career at Enterprise Holdings.   Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Chapters 00:00 Introduction to the Future of Work01:26 The Impact of Family Background on Career03:05 Career Journey and Work-Life Integration05:48 The Shift in Workplace Culture Post-Pandemic10:56 The Importance of Intentional Office Presence14:39 Future of Work Grand Challenge and Reskilling19:15 AI's Role in the Future of Work21:26 Empowering Employees in the Age of AI22:00 Investing in Talent: Measuring Success23:05 Reimagining Workplace Relationships24:45 Creating Open Feedback Loops26:23 Equity as a Profit Driver29:09 Measuring Equity and Employee Engagement30:47 Insights from Writing 'The Win-Win Workplace'32:36 The Concept of Shared Value34:04 Building Community in the Workplace35:26 Who Should Read 'The Win-Win Workplace'?36:54 The Future of Work: Avoiding Old Mistakes37:54 Defining Success Beyond Career Achievements 

Most business owners get delegation wrong because they think hiring someone experienced means they can "hand off the crown" and walk away. In this episode, Chris and Kevin break down the real key to successful delegation: empowering your team with the systems, support, and clarity they need to win.   We share firsthand lessons on: - Why hiring "skilled" people isn't enough - How to build buy-in and ownership - What accountability actually looks like - The mindset shift that took us from chaos to clarity   If you're tired of doing it all yourself or frustrated with underperformance, this episode will give you the insight (and reality check) you need.  

Strolid's Road to Reinvention: How a Contact Center Pioneer Helped Create the vCon Standard “Every time a customer calls, it shouldn't feel like the first time.” — Matt Watson, Strolid At the first-ever vCon Conference in Hyannis, MA, Matt Watson, Vice President of Product Development at Strolid, joined Doug Green of Technology Reseller News to tell a story few expected: how a company built to support car dealers ended up helping create the vCon standard — now poised to revolutionize how we store, analyze, and act on conversational data. “We didn't start by trying to invent something new. We started by solving real problems with real conversations — and vCon was the natural result.” From Leads to Context-Rich Data Strolid supports 165+ automotive dealerships by handling calls, texts, chats, and emails — from casual inquiries to high-stakes sales leads. Every interaction now becomes a vCon, a standardized digital conversation record. That vCon includes: Caller details and timestamps Conversation transcripts Connected metadata (like the car model or promotion that triggered the call) Follow-up actions (like booked test drives) Before vCons, much of this data was scattered — or lost. Now, every call is actionable, searchable, and auditable at scale. For Dealers, It's About Trust and Retention When a customer calls about a $70K pickup truck, consistency matters. vCons ensure that agents are prepared, customers aren't repeating themselves, and dealers can track every touchpoint across the buying journey. Watson says this builds not just sales — but lifetime service value, as happy customers keep returning for service, warranty work, and more. For OEMs, It's Instant Market Feedback Watson explained how auto manufacturers (like Ford) now use vCon data to measure campaign effectiveness in real time. If a customer references a football ad while calling, that detail enters the vCon — giving the brand fast, ground-level feedback on what's working. Empowering Employees, Too VCons don't just enhance CX — they improve EX (employee experience). Strolid's agents now get real-time screen pops with the customer's history before even answering the phone. That means less stress, more success, and happier teams. What Is a vCon, Really? Watson put it simply: “A vCon is like a PDF for conversations.” And just like PDF revolutionized documents, vCons are set to change the way we treat conversations — for everyone from dealerships to global brands. Learn more: strolid.com — for auto dealer services strolid.ai — for companies looking to generate vCons at scale

In this episode, Kyle talks with Luke Thomas of H&L Design Build about how intentional branding and a strong team culture has fueled his company's rapid growth. From his early career in ministry to scaling a successful design-build firm, Luke shares wisdom on leadership, delegation, financial growth, and the power of trust. Whether you're looking to grow your team, strengthen your systems, or spend more time working on the business, this episode is packed with practical insight and real-world encouragement. ----- The Remodelers VIP Club is designed to help you strengthen the 6 Main Systems of your remodeling business in a step-by-step way through our Remodelers Roadmap. You'll have access to a treasure trove of short pre-recorded training to help you immediately address the weak points of your business. Learn more and sign-up here! ----- Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit RemodelersOnTheRise.com today and take your remodeling business to new heights! ----- Takeaways Every player needs a coach, and every coach needs great players. Our brand is our promise, reflecting who we are. Trust people, even if they haven't proven their trustworthiness yet. We need to learn to delegate to avoid burnout. I was feelings over facts; now I'm facts over feelings. Investing in systems supports great people and desired outcomes. Visuals in proposals need to be next level to meet client expectations. New levels bring new challenges that require adaptation. Building a strong team culture is essential for success. Continuous learning and coaching are vital for growth.  ----- Chapters 00:00 Introduction and Background 03:28 Journey into Remodeling Business 05:38 Leadership and Management Insights 08:48 Trusting and Empowering Employees 11:50 Growth and Strategic Vision 14:40 Financial Literacy and Business Growth 20:42 Navigating Financial Challenges in Business Growth 24:01 The Importance of Branding and Marketing 29:42 Building Effective Systems and Team Culture 33:40 Vision for the Future: Franchising and Beyond 38:19 Key Takeaways and Final Thoughts

Welcome back to part three of 'Leading the Revolution' with the legendary Gary Hamel. In this episode of The Innovation Show, Gary and host Aiden dive deep into two key chapters from Gary's books, exploring the principle of learning to be your own seer and the critical distinction between imagination and prediction in innovation. They discuss the importance of psychological safety in fostering creativity within companies and why many organizations fail to imagine the future. Gary shares his insights on developing foresight, the role of contrarianism in innovation, and the necessity of building a foundation of unconventional, differentiated insights for genuine innovation. He also emphasizes the importance of stepping outside the insular corporate environment to seek out underappreciated trends, frustrations customers face, and the deeper, broader questions around societal changes. Packed with practical exercises and real-world examples, this episode offers valuable takeaways for individuals and companies alike aiming to break free from conventional thinking and lead the charge in their industries.   00:00 Introduction and Welcome 00:25 The Importance of Being Your Own Seer 02:23 Imagination and Foresight in Innovation 06:12 The Role of Discontinuities in Innovation 08:11 The Need for Organizational Foresight 09:42 Building a Foundation of New Insights 18:18 Challenges in Allocating Resources for Innovation 25:15 The Importance of Transcendent Themes 29:15 Understanding Deeper Changes in Society 31:24 Impact of Connectivity on Society 32:19 Customer Frustration and Business Opportunities 33:37 Reinventing Education and Knowledge Consumption 34:42 Identifying and Addressing Industry Dogmas 41:20 Empowering Employees for Innovation 46:41 Distinguishing Form from Function in Business 49:07 Encouraging Radical New Possibilities 55:43 Conclusion and Future Topics

In this episode of the Social Responsibility at Work podcast, Angela Howard and Anthony Sartori (Culture Impact Lab Speaker and Executive Director/Founder at Evolving Minds) discuss the critical importance of mental health in the workplace, especially in the wake of the pandemic. They explore generational differences in attitudes towards mental health, the need for supportive work environments, and the role of autonomy and play in fostering a positive culture. The conversation highlights the unique challenges faced by younger generations, the business case for mental health support, and the urgent need for change within the nonprofit sector. Ultimately, they emphasize the interconnectedness of employee wellbeing and organizational success, advocating for a more human-centered approach to work.Connect with Anthony: Anthony Sartori | LinkedInLearn more about Evolving Minds: https://www.evolving-minds.org/Join us at Culture Impact Lab 2025: https://callforculture.com/culture-im...Chapters00:00 - Introduction to Mental Health in the Workplace03:09 - The Impact of the Pandemic on Mental Health06:07 - The Need for Supportive Workplaces09:20 - Investing Time for Social Connection12:27 - Empowering Employees for Culture Change15:37 - Breaking Down Barriers to Connection18:43 - Generational Differences in Mental Health Awareness22:02 - The Severance Analogy and Human Experience23:00 - Cultural Shifts in the Workplace24:22 - Mental Health and Workplace Responsibility25:05 - The Business Case for Mental Health27:45 - Employee Experience and Customer Connection30:06 -Measuring Impact in the Workplace32:34 - The Nonprofit Sector's Mental Health Crisis35:30 - Reimagining Nonprofit Models for Sustainability38:40 - Emerging Trends in Nonprofit Wellbeing

Podcast Alert!

This week our host Brandi Starr is joined by Michael Allison, CEO of the Adversity Academy Leadership Development Company.  Meet Michael Allison, a U.S. Marine Corps Veteran, Purple Heart recipient, and leadership expert with over 20 years of experience transforming lives and organizations. As a globally recognized keynote speaker, Michael has delivered transformative presentations to Fortune 500 companies like Microsoft, NBC, and the University of Columbia, emphasizing leadership, resilience, and corporate culture.  In this episode of Revenue Rehab, Brandi and Michael delve into the leadership crisis facing organizations today, exploring how outdated models result in disengagement, high turnover, and a lack of resilience. They'll share insights on empowering employees at every level, tying effective leadership to revenue growth, and strategies for fostering a culture of accountability and transformation.  Bullet Points of Key Topics + Chapter Markers:  Topic #1 The Unleadership Concept: Empowering Every Level [17:33] Michael Allison introduces the concept of "unleadership," highlighting that anyone with courage and willpower can assume leadership roles. He shares, "We realized that a lot of people have this mindset of thinking that I do not have a leadership role." By encouraging a culture where every employee feels empowered, Allison underscores the importance of involving all team members in innovative processes, regardless of their position.  Topic #2 Silent Killers in Leadership and Their Impact on Revenue [10:48] Allison identifies the silent killers of leadership within organizations, such as dismissing employee contributions and fostering a culture of fear. He states, "Whenever you actually shut down an employee or shut down a staff member...these are some of the silent killers." He emphasizes the importance of listening to employees and leveraging their ideas to enhance operational efficiency and revenue generation, as exemplified by his work with the railroad industry.  Topic #3 Complacency Kills: Driving Organizational Success with Resilient Leadership [20:38] Michael Allison stresses the crucial lesson of "complacency kills" learned in the military, which translates to the business world as a need for constant vigilance and adaptability. He explains, "Leadership does not stay there. Which is why I talk about you do not want to get complacent." Allison highlights that empowering teams to avoid complacency is integral in ensuring ongoing growth and success in organizations.  What's One Thing You Can Do Today  Michael's ‘One Thing' for the audience is to critically assess your current leadership model and practices. Begin by asking yourself if your approach genuinely inspires resilience, or if it's driven by outdated models and fear-based strategies. He recommends investing in leadership transformation by moving beyond mere management tactics to true leadership development. Additionally, make resilience a core part of your business strategy, equipping your team with the necessary mindset, tools, and skills to propel forward. Adopting these steps will empower you to make significant improvements within your team and organization.  Buzzword Banishment  Buzzword Banishment: Michael's Buzzword to Banish is ‘content is king'. Michael wants to banish this phrase because he believes there are deeper aspects to consider beyond just stating those words. He engages in discussions with companies to explore what content truly means in relation to their industry, company, and audience, emphasizing there's much more to it than the simplified statement.  Links:  LinkedIn: https://www.linkedin.com/in/iammichaelwallison/  Instagram: https://www.instagram.com/iammichaelwallison/  Facebook: https://www.facebook.com/michael.allison.121398  X: https://twitter.com/iammikewallison  YouTube: https://www.youtube.com/@iammichaelallison  Podcast: https://theadversityacademy.com/  Subscribe, listen, and rate/review Revenue Rehab Podcast on Apple Podcasts, Spotify, Google Podcasts , Amazon Music, or iHeart Radio and find more episodes on our website RevenueRehab.live    

Podcast Alert!

This episode features Lewis and Elliot in conversation with Eva Baluchova, Global Employer Branding Lead at Danfoss, as she delves into the challenges of building an employee advocacy program without an employee advocacy tool in a global organization.Eva shares how she implemented hands-on training to scale the program across regions, encouraged her employees to feel more confident on social media, and created a thriving culture of employee engagement by empowering employees from all departments to share their voices. Eva shares how she discovered the strategy of employee advocacy and how she implemented it the hard way without a tool to support her. Key Topics Discussed:Danfoss opened its employee advocacy program to all employees, fostering widespread participation.Training for employees focused on copywriting, storytelling, and content creation to empower employees.Tackling insecurities and motivating employees to share authentic stories.How to grow your employee advocacy strategy manually.Check out this special episode for lessons learned that can inspire your employee advocacy efforts.#MarketingPodcast #EmployeeAdvocacy #EmployeeEngagement 

"I'm not a greedy guy. I don't chase money—it follows me." – Donald Baker What does success look like to the average entrepreneur? For most, it's all about wealth. For Don, it's about impact. From the beginning, he's sought to empower his employees & do the right thing, no matter the cost. Whether transforming air quality standards in pools to protect swimmers or creating ESOPs to give his employees a financial stake in their futures, Don shows us that perseverance, purpose, & innovation can exist in any business. Shaped by his father's lessons, he shares why he believes “most people don't know what they're capable of,” and that hands-on, creative leadership leads to breakthroughs that redefine industry. Don builds pools. More importantly, builds opportunities, legacies, & futures where hard work & innovation are rewarded. If you're seeking inspiration & looking to make a difference in your industry, this episode will challenge you to rethink what it means to succeed. Learn more about his work Paddock Pool Equipment Company, Pure Aqua Products, and Paddock Construction Company. Ralph Waldo Emerson once said, “You don't chase success—you create it with the right mindset.” Don's a living example.

Martin Mason is the co-founder of Talent Mapper, a company he built to solve a problem experienced by millions in the corporate workplace: internal mobility. Talent Mapper is a platform that uses data to match employees' individual skill sets with the right job roles, and helps track career progression within organisations. When Martin explained the concept to me during this conversation, it was a lightbulb moment. Having spent years working in large organisations, I've seen firsthand how common these challenges are - people struggling to find roles that align with their skills or facing barriers to internal progression. Talent Mapper addresses this head-on, helping companies retain talent while ensuring employees are in roles where they can thrive. Beyond explaining how Talent Mapper works, Martin opens up about his journey as an ‘accidental entrepreneur.' He shares how he developed his business plan, what it's like to run a startup, and why he would never want to be a sole founder again. This episode is packed with insights for anyone interested in entrepreneurship or navigating their career within a larger organisation. Expect to hear: 02:10 Early Career and Shift to HR05:51 First Entrepreneurial Venture07:39 Building a Business Plan15:32 Developing TalentMapper26:57 Navigating Internal Career Paths33:45 Empowering Employees in Startups34:53 Challenges of Transitioning from Corporate to Startup35:52 Building a Strong Non-Exec Board38:43 The Importance of a Co-Founder41:47 Making Yourself Redundant as a Leader44:04 Future Plans and Ambitions55:47 Addressing Homelessness and Prison ReformDiscover MartinWebsite - https://thetalentmapper.com/LinkedIn - https://www.linkedin.com/in/martinmason Get In TouchLinkedIn - www.linkedin.com/in/jay-lawrence-5a4b3357/Website - ambitiousmindspodcast.comInstagram - www.instagram.com/ambitiousmindspodcast Hosted on Acast. See acast.com/privacy for more information.

 What's essential for creating a scalable business? What resources can help you find success more quickly? In this episode of The Laundromat Millionaire Show, Justin Clark, VP of Business Solutions at EVI Industries, joins Dave and Carla to discuss such hot topics as the role of a leader, the reasons for a distribution network, and the essential first steps in buying a laundromat. Referenced Links: Our Sponsor: H-M Company Drain Troughs: https://www.draintroughs.comJustin's LinkedIn: https://www.linkedin.com/in/vpofsalesexecutivecoach/EVI Website: https://www.evi-ind.com/Our Website: https://www.laundromatmillionaire.comOur Online Course: https://dave-menz.mykajabi.com/sales-pageOur Youtube channel: https://youtube.com/c/LaundromatMillionaireOur Podcast: https://laundromatmillionaire.com/podcast/Our Facebook: https://www.facebook.com/laundromatmillionaire/Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaireOur LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/Our Instagram: https://www.instagram.com/laundromatmillionaire/Our laundromats: https://www.queencitylaundry.comOur pick-up and delivery laundry services: https://www.queencitylaundry.com/deliveryOur WDF & Delivery Workshop: https://laundromatmillionaire.com/pick-up-delivery-workshop/LaundroBoost Marketing Company: https://laundroboostmarketing.com/Suggested Services Page: https://www.laundromatmillionaire.com/servicesWDF & Delivery Dynamics: A Complete Business Blueprint: https://laundromatmillionaire.com/wdf-delivery-dynamics-a-business-blueprint/Timestamps00:00 Episode 90 Intro03:13 Justin's Journey into the Laundry Industry05:20 The Value of Distribution Experience07:29 Shifting Perspectives in the Industry11:00 Collaboration Over Competition14:41 The Importance of Sharing Best Practices 17:23 Understanding the Role of Distributors 22:00 Why Distributors Are Necessary24:47 Data-Driven Distribution27:38 The Importance of Communication Among Distributors30:13 Types of Distributors and Their Impact34:51 The Challenges of the “Partnership Distributor” Type36:21 The Importance of Systems and Capital for Growth37:58 Challenges to Scaling Your Laundry Business39:50 Leadership and Team Building Strategies42:52 Empowering Employees and Decision-Making48:54 Knowing Your Leadership Philosophy53:14 Key Steps to Getting a Your First Laundromat 57:36 Closing Remarks 

Christine Heckart isn't just a leader—she's a champion of creating workplaces where people can truly thrive. CEO of Xapa World and a veteran in the tech world with over 25 years of experience, her story is a testament to the power of leading with authenticity, empathy, and purpose—and she's here to share it all.We talk about how to help individuals become their best selves both personally and professionally, and the importance of authenticity and empathy in leadership. Christine also shares practical insights on handling layoffs with compassion, building high-trust cultures, and maintaining a balanced life. **If you enjoy this podcast, would you consider leaving a review on Apple Podcasts/iTunes? It takes only a few seconds and greatly helps us get our podcast out to a wider audience.Please subscribe on Apple Podcasts / Spotify / Stitcher, or wherever you get your podcasts.For transcripts and show notes, please go to: https://www.theconsciouscapitalists.comThis show is presented by Conscious Capitalism, Inc. (https://www.consciouscapitalism.org/) and is produced by Rainbow Creative (https://www.rainbowcreative.co/) with Matthew Jones as Executive Producer, Rithu Jagannath as Lead Producer, and Nathan Wheatley as Editor.Thank you for your support!- Timothy & RajTime Stamps00:00 Welcome to The Conscious Capitalists00:36 Introducing Christine Heckart02:38 Christine's Journey in Tech05:12 The Birth of Zappa07:24 Building High-Trust Cultures13:11 Leadership Lessons and Personal Growth19:19 Navigating COVID Challenges31:41 The Decline of Soft Skills Training in Companies32:35 The Importance of Employee Recognition33:33 Empowering Employees to Innovate34:46 Creating Empowered Environments35:35 Personal and Professional Growth at Zappa36:21 Christine's Legacy and Purpose39:57 Advice for Young Women in Tech46:17 Balancing Work and Personal Life55:04 Conscious Leadership and Board Governance58:51 Final Thoughts and Gratitude

"They have to understand the value. That's how you get people to use it." - Megan Glaros “I had somebody who said once, why take a pill when you can get a shot? That's the way we kind of treat health, is like, just treat us with medication.” - Matt Glaros 
For the final podcast of 2024, Matt and Megan Glaros joined me (in a different studio than usual!) to discuss the unique ways that they both approach benefits. Matt helped grow his family's agency before co-founding the Meyers Glaros Group, while Megan is a former meteorologist and TV personality who joined the insurance world recently to film benefits education content for employers, and she shares the fresh perspective she has as an industry outsider. I'm obviously passionate about the role that content plays in broadening the understanding of the healthcare system in America, and we talked about the impact that their content has had so far, both on cost containment for employers and on individual employees lives. Join us for a conversation on the power of educational content and how it can (help) solve some of this industry's biggest challenges. Chapters: 00:00:00 Meet Matt and Megan Glaros 
00:03:08 Megan's Experience As A Meteorologist
 00:19:45 Why Megan Left The TV Industry
 00:28:29 Engaging Insurance Education
 00:36:05 How Do We Get Employees To Understand Their Benefits? 
00:40:15 It's Hard To Get Employees To Engage With Their Benefits
 00:53:07 Empowering Employees 
00:55:58 Cost-Effective Healthcare Education 
01:08:39 Enhancing Cost Containment Through Employee Education
 01:12:23 AI's Impact on Benefits Key Links for Social: @SelfFunded on YouTube for video versions of the podcast and much more - https://www.youtube.com/@SelfFunded Listen on Spotify - https://open.spotify.com/show/1TjmrMrkIj0qSmlwAIevKA?si=068a389925474f02 Listen on Apple Podcasts - https://podcasts.apple.com/us/podcast/self-funded-with-spencer/id1566182286 Follow Spencer on LinkedIn - https://www.linkedin.com/in/spencer-smith-self-funded/ Follow Spencer on Instagram - https://www.instagram.com/selffundedwithspencer/ Key Words: Effective Communication, Communication, Meteorology, TV Industry, Employee Benefits, Storytelling, AI, AI Healthcare, healthcare tech, health tech, Employer, Education, Care Navigation, podcast, benefits, health, healthcare, health insurance, self funded, self funding #EffectiveCommunication #Communication #Meteorology #TVIndustry #EmployeeBenefits #Storytelling #AI #AIHealthcare #healthcaretech #healthtech #Employer #Education #CareNavigation #podcast #benefits #health #healthcare #healthinsurance #selffunded #selffunding --- Support this podcast: https://podcasters.spotify.com/pod/show/spencer-harlan-smith/support

"They have to understand the value. That's how you get people to use it." - Megan Glaros “I had somebody who said once, why take a pill when you can get a shot? That's the way we kind of treat health, is like, just treat us with medication.” - Matt Glaros 
For the final podcast of 2024, Matt and Megan Glaros joined me (in a different studio than usual!) to discuss the unique ways that they both approach benefits. Matt helped grow his family's agency before co-founding the Meyers Glaros Group, while Megan is a former meteorologist and TV personality who joined the insurance world recently to film benefits education content for employers, and she shares the fresh perspective she has as an industry outsider. I'm obviously passionate about the role that content plays in broadening the understanding of the healthcare system in America, and we talked about the impact that their content has had so far, both on cost containment for employers and on individual employees lives. Join us for a conversation on the power of educational content and how it can (help) solve some of this industry's biggest challenges. Chapters: 00:00:00 Meet Matt and Megan Glaros 
00:03:08 Megan's Experience As A Meteorologist
 00:19:45 Why Megan Left The TV Industry
 00:28:29 Engaging Insurance Education
 00:36:05 How Do We Get Employees To Understand Their Benefits? 
00:40:15 It's Hard To Get Employees To Engage With Their Benefits
 00:53:07 Empowering Employees 
00:55:58 Cost-Effective Healthcare Education 
01:08:39 Enhancing Cost Containment Through Employee Education
 01:12:23 AI's Impact on Benefits Key Links for Social: @SelfFunded on YouTube for video versions of the podcast and much more - https://www.youtube.com/@SelfFunded Listen on Spotify - https://open.spotify.com/show/1TjmrMrkIj0qSmlwAIevKA?si=068a389925474f02 Listen on Apple Podcasts - https://podcasts.apple.com/us/podcast/self-funded-with-spencer/id1566182286 Follow Spencer on LinkedIn - https://www.linkedin.com/in/spencer-smith-self-funded/ Follow Spencer on Instagram - https://www.instagram.com/selffundedwithspencer/ Key Words: Effective Communication, Communication, Meteorology, TV Industry, Employee Benefits, Storytelling, AI, AI Healthcare, healthcare tech, health tech, Employer, Education, Care Navigation, podcast, benefits, health, healthcare, health insurance, self funded, self funding #EffectiveCommunication #Communication #Meteorology #TVIndustry #EmployeeBenefits #Storytelling #AI #AIHealthcare #healthcaretech #healthtech #Employer #Education #CareNavigation #podcast #benefits #health #healthcare #healthinsurance #selffunded #selffunding --- Support this podcast: https://podcasters.spotify.com/pod/show/spencer-harlan-smith/support

saas.unbound is a podcast for and about founders who are working on scaling inspiring products that people love, brought to you by https://saas.group/, a serial acquirer of B2B SaaS companies. In episode #30, Anna Nadeina talks with Simon, founder and CEO of Workleap, an employee experience platform designed for hybrid teams. ----------Episode's Chapters-------------- 00:00 - Introduction to WorkLeap 05:30 - The Journey from Service to Product 12:29 - Understanding WorkLeap's Current Offerings 17:45 - The Shift Towards Acquisitions 23:39 - Navigating Cultural Integration Post-Acquisition 31:26 - Empowering Employees to Shape Their Roles 39:13 - The Importance of Feedback in HR Tools 47:20 - Navigating Pricing Strategies for Growth 52:01 - Lessons from Wins and Failures 01:02:00 - The Art of Pivoting and Perseverance 01:07:38 - Staying Grounded in Entrepreneurship Simon - https://www.linkedin.com/in/simondebaene/ Workleap - https://workleap.com/ Subscribe to our channel to be the first to see the interviews that we publish twice a week - https://www.youtube.com/@saas-group Stay up to date: Twitter: https://twitter.com/SaaS_group LinkedIn: https://www.linkedin.com/company/14790796

Welcome back to "Stepping into your Leadership" with your host, Christine Courtney! In this insightful episode, Christine is joined by returning guests Tom Armstrong and Tatiana Dominguez, two seasoned managers, as they tackle a challenging case study sent in by a listener.A team manager is grappling with a new team member, Sam, who struggles with self-direction and critical thinking, impacting team productivity. How can the manager foster independence and help Sam develop these essential skills?Tatiana suggests exploring situational leadership to understand Sam's development phase—whether he's an enthusiastic beginner or a disillusioned learner. She also touches on the tough choice of potentially parting ways if progress isn't forthcoming. Tom expands on this by emphasizing the importance of constructing a clear action plan or Performance Improvement Plan (PIP). He highlights the need for establishing clear deliverables, deadlines, and quality expectations to foster both accountability and growth.Christine adds a critical point: before jumping into action plans, consider having a direct conversation with Sam about his hesitations and the importance of taking initiative. She advocates for creating a safe space for risk-taking and learning from mistakes as a part of the growth process.As the conversation wraps up, the team reflects on the importance of gratitude in leadership. Listen in as they share heartfelt stories of mentors who shaped their early careers, revealing the power of kindness and candid feedback in developing future leaders.Tips from this Episode:Situational Leadership: Identify and understand the developmental stage of your team members.Clear Action Plans: Create specific, measurable, achievable, relevant, and time-bound (SMART) goals.Direct Communication: Have open and honest conversations to address issues directly.Safe Environment for Risk-Taking: Encourage your team to make decisions and learn from their mistakes.Gratitude and Mentorship: Recognize the importance of gratitude and learn from positive leadership examples.Join us for an engaging discussion that will equip you with practical strategies to elevate your leadership game and manage challenging team dynamics effectively. Happy Holidays from the "Stepping into your Leadership" team!Listen now on your favorite streaming platform!Don't forget to subscribe, rate, and review if you enjoyed this episode. Your feedback helps us bring more insightful content your way! Hosted on Acast. See acast.com/privacy for more information.

Send us a textIn this episode, the hosts engage with the founders of Great Employees Matter, a training and consulting firm focused on empowering individuals and organizations. They discuss the importance of employee development, the unique approach of their services, and how they differentiate themselves from other firms. The conversation also touches on the significance of leadership, the open-door policy for employees seeking help, and the challenges faced in creating a podcast that complements their business. In this engaging conversation, the panel discusses the evolution of job searching, the challenges faced by today's job seekers, and the importance of community support. They explore the pros and cons of temp agencies versus rideshare options for employment, and how to manage outliers in remote work settings. The discussion also touches on nostalgic memories of Las Vegas and concludes with heartfelt acknowledgments and encouragement for those struggling in the current job market.takeawaysGreat Employees Matter focuses on empowering individuals and organizations.The core philosophy is accountability to oneself, leading to natural leadership.They emphasize that underperformance often reflects business issues, not employee faults.Their training programs are customized based on individual assessments.They target small businesses to help them develop strong leadership.The podcast was created as a lead generation tool for their business.Great Employees Matter WebsiteGreat Employees Matter (@greatemployeesmatter) • Instagram photos and videosChapters01:15Founding Principles and Backgrounds04:15Core Philosophy of Employee Development11:22Customizing Training Programs12:43Developing Strong Leaders30:50Managing Outliers in Remote Work32:57Community Engagement and Support35:05Nostalgia and Changes in Las VegasSubscribe to Visit Vegas Places with Coyal Never miss an episode again!Plus get behind the scenes coverage with business owners and chefs.Have you thought about hosting your own podcast show? If so, I have provided links below to get you started in the right direction. Riverside FM - provides quality recording and virtual capabilities for long distance guest.Access RiversideFM hereBuzzsprout - is hands down the easiest and best way to launch, promote, and track your podcast.Access Buzzsprout HereShow music composed by: Dae One Visit Vegas Places with Coyal. Real Vegas, Real Topics, Real Business with Real Owners. Covering topics on economics, entrepreneurship, health, well-being and FOOD! Thank You for tuning in and make sure to VISIT VEGAS PLACES!Follow our social media platforms:https://www.instagram.com/visitvegasplaces/https://www.youtube.com/c/CoyalHarrisonIIISupport the show

Lewis Gray and Elliot Elsley chat with Anna Bertoldini, Senior Social Media Brand Manager at NielsenIQ, to uncover strategies for launching and measuring the impact of employee advocacy. Anna brings her brand-building expertise and shares practical steps to start a program that aligns with your business goals.Key Topics Discussed :Understanding ROI – From reach and engagement to website traffic, Anna outlines various ways to track the success of your advocacy efforts.Empowering Employees through Personal Branding – Get tips on how employees can build their personal brands for career growth, visibility, and networking.The Long-term Value of Advocacy – Learn why advocacy programs benefit businesses and employees, including real success stories and practical advice.Tune in if you're a marketing or employer brand leader looking to leverage employee advocacy and personal branding to amplify your brand's reach and employee engagement.Links & Resources:The Employee Advocacy Benchmark ReportConnect with Anna Bertoldini on LinkedInConnect with Lewis on LinkedInConnect with Elliot on LinkedIn#EmployeeAdvocacy #PersonalBranding #SocialMediaMarketing #ROI

In Episode 63 of the BreakLine Arena, we sit down with Lexi Reese, CEO and co-founder of Lanai Software.Lexi shares actionable insights and research-backed strategies to help individuals and companies achieve big goals together. From hiring practices to building high-functioning teams, she breaks down the five key components that drive success and shares her priorities at Lanai.We also explore Lexi's inspiring journey running for US Senate, her candid thoughts on AI—including where to start if you're feeling overwhelmed - and her hopes for its future.Please like, rate, subscribe, or review our show if you've liked what you've heard! We'd love to hear your thoughts. If you're interested in joining our community, please visit www.breakline.org. If you're interested in exploring partnerships with BreakLine, please visit https://breakline.org/partners/partner-signup/.

**Unveiling the Secrets of Innovation and Stakeholder Value Creation** This captivating podcast delves into the groundbreaking insights of Mark A. Mears, renowned author of "The Purposeful Growth. Join us as Mark unravels the intricate interplay between innovation, stakeholder value, and the transformative power of purpose-driven leadership. **Unlocking Innovation: The Catalyst for Growth and Success** Mark will guide us through his innovative framework for unlocking innovation potential. From fostering a culture of creativity to embracing technological advancements, he'll reveal the strategies that empower organizations to stay ahead of the curve. Learn to identify and nurture game-changing ideas, driving sustained growth and competitive advantage. **The Imperative of Stakeholder Value: Aligning Interests for Success** Mark emphasizes the critical importance of stakeholder value in today's business landscape. He'll delve into the art of balancing the needs of customers, employees, shareholders, and the community. Discover how aligning stakeholder interests creates a virtuous cycle, enhancing reputation, increased loyalty, and greater profitability. **Purpose-Driven Leadership: The Foundation for Sustainable Growth** At the heart of Mark's philosophy lies the concept of purpose-driven leadership. He'll explain how purpose goes beyond profit, serving as a compass that inspires innovation, engages stakeholders, and drives positive societal impact. Learn the secrets of purpose-driven organizations, discovering how they create a thriving and sustainable future. **Case Studies and Real-World Examples** Mark brings his ideas to life throughout the podcast through compelling case studies and real-world examples. He'll showcase organizations that successfully implement his principles, from technology giants to social enterprises, achieving remarkable innovation and stakeholder value. **Insights for Leaders, Innovators, and Change Agents** This podcast is an essential resource for leaders, innovators, and change agents who seek to unlock innovation, create stakeholder value, and drive purposeful growth. Mark's wisdom and practical guidance will empower you to: * Foster a culture of innovation and creativity * Balance stakeholder interests effectively * Embrace purpose as a driver of success * Lead your organization toward a sustainable and prosperous future Don't miss this opportunity to gain invaluable insights from the leading minds in innovation and stakeholder value creation. Join us for "Unlocking Innovation and Stakeholder Value with Mark A. Mears" and embark on a transformative journey of growth and success.   Mark A. Mears is a #1 Best-Selling author, keynote speaker, consultant, and visionary business leader. He has a significant track record of building stakeholder value and driving innovation and profitable growth among world-class, high-profile brands such as PepsiCo/Pizza Hut, McDonald's, Frito-Lay, JCPenney, NBCUniversal, and The Cheesecake Factory. Today, Mark serves as Founder and Chief Growth Officer for LEAF Growth Ventures, LLC. This consulting firm inspires individuals, teams, and organizations to find purpose in fulfilling their true growth potential while making a positive, lasting difference. Mark has just released his new book, The Purposeful Growth Revolution: 4 Ways to Grow from Leader to Legacy Builder. Mark is also a member of the Senior Leader Network within Conscious Capitalism, Inc., a global organization whose mission he shares: Elevating Humanity Through Business. LinkedIn: https://www.linkedin.com/in/markamears/ Website: https://www.MarkAMears.com Leadership and Positive Work Environment Michael and Mark discussed their shared passion for leadership and the importance of creating a positive work environment. Mark shared his experiences in the restaurant, retail, hospitality, and entertainment industries and his mission to lead the "Purposeful Growth Revolution" to help managers become leaders who can grow into living legacy builders. They also discussed the impact of leaders on their teams and the need for leaders to understand themselves before they can effectively lead others. Mark emphasized the importance of words and how they can shape perceptions, suggesting that using terms like "works with" instead of "works for" can foster a sense of teamwork. The conversation ended with an agreement to continue the discussion in a future meeting. Involving Everyone in the Planning Process Mark and Michael discussed the importance of involving everyone in the planning process, using the example of a successful marketing and menu plan for a restaurant chain. They highlighted the need for collaboration and breaking down silos to achieve success. Mark shared a specific instance where a chef's idea led to a successful marketing campaign around the theme of "the year of originality" brought to you by Solidworks. They also discussed the importance of decreasing costs and extending menu options without adding extra items. Michael emphasized the need for time in planning and the importance of breaking down silos to work together effectively. Leaf Model for Growth and Collaboration Mark shared his experience of being let go from a restaurant concept and how it led him to write his book, "Leaf: A Model for Growth and Rebirth." He explained how the leaf symbol represents growth, rebirth, and a model for success. He also discussed the importance of breaking down silos and collaborating with team members. Michael then asked Mark about his book, and Mark elaborated on the four circles of the leaf model: leadership, engagement, accountability, and fulfillment. He also introduced a new model, "Love Leadership," which extends the leaf model. Empathy, Communication, and Employee Growth Mark discussed the importance of empathy and human connection in the workplace, using the acronym LOVE to represent the key elements of effective communication and leadership. He emphasized the need to listen deeply, observe and coach, value and invest in employees, and empower them to grow and contribute to the team. Mark also highlighted the importance of providing opportunities for learning and growth and encouraged employees to share their knowledge and ideas to improve the workplace. He used the example of investing in an employee's interest in AI to illustrate how this approach can lead to better results and a more fulfilling work environment. Empowering Employees for Growth and Belonging Mark shares a personal story about learning to ride a bike without training wheels, highlighting the sense of freedom, accomplishment, and growth he experienced. He parallels that experience and empowers employees to feel valued, coached, and invested in their work. Michael affirms the importance of creating a psychologically safe environment where employees feel a sense of belonging, are nurtured, and are given opportunities. He shares an example of reducing turnover by implementing such practices in an organization he led. Sentimental Value of Childhood Bikes Michael shared a personal story about his childhood bikes, highlighting the sentimental value of a green bike given to him by his great-grandfather. He also recounted how his father, instead of retrieving the motorcycle after a neighbor's child took it, chose to let the child keep it, demonstrating grace and love. Michael expressed his gratitude for his father's decision, emphasizing the importance of empathy and understanding in difficult situations. Fostering a Positive Work Environment and Belonging Michael and Mark discussed the importance of creating a positive work environment that fosters a sense of community and belonging. They emphasized the need for organizations to prioritize the well-being of their employees, as this leads to increased productivity and loyalty. Michael highlighted the importance of leading by example and caring for people, while Mark stressed the significance of feeling included and valued in the workplace. They also touched on total diversity, encompassing outer and inner diversity, and the need for psychological safety to encourage vulnerability and creativity. The conversation concluded with Mark's emphasis on the importance of positively impacting others' lives and creating a virtuous cycle of reciprocity. Creating a Positive Work Environment Michael and Mark discussed the importance of creating a positive work environment and its impact on employees. Mark shared his book, "Purposeful Growth Revolution," and offered a free self-assessment on his website. Michael encouraged everyone to take the assessment and subscribe to Mark's newsletter. They both expressed their desire to continue the conversation and support each other in their respective roles

Holiday Gifting Series   Episode Description: “If you're passionate about something, go for it. It's just lots of ups and downs, and you just gotta ride that wave.” —Staci Inspektor   “We want to give back to the community that inspires us and has allowed us to do what we do.” —Nikki Reed   Elevating the every day with sustainable style - that's the new frontier of eco-conscious living. Thoughtfully designed textiles are proving that being kind to the planet doesn't have to sacrifice an ounce of sophistication. It's a delicate balance that's both beautiful and responsible. Atelier Saucier is a design house committed to breathing new life into fashion industry waste, reimagining discarded textiles into luxurious table linens and home accents. Founded by Nikki Reed and Staci Inspektor, the brand is rooted in sustainability without sacrificing style. Learn more about Atelier Saucier's multifaceted approach to sourcing deadstock and upcycled textiles, its seasonal collection model that balances core essentials with limited-edition pieces, and its design process inspired by fashion, architecture, and current trends. Discover how the co-founders' complementary skills and collaborative company culture drive product development and community engagement. Tune in to uncover Atelier Saucier's inspiring story of marrying eco-consciousness and covetable design. Meet Nikki and Staci: Nikki Reed and Staci Inspektor are the co-founders of Atelier Saucier, a modern table linen and tabletop decor brand based in Los Angeles.  With a background in the restaurant and hospitality industry, Nikki was inspired to create sustainable and stylish linens after struggling to find the right options for her own restaurant. As the operational and organizational force behind Atelier Saucier, Nikki brings her problem-solving skills and attention to detail to help grow the business. Staci Inspektor:  With a creative background in fashion design and interior design, Staci's innovative spirit and design expertise are the driving force behind Atelier Saucier's unique product offerings. Staci is responsible for the brand's seasonal collections and collaborations, constantly finding new ways to reimagine textiles into modern, eco-friendly home goods.   Website Facebook Instagram TikTok Pinterest Connect with NextGen Purpose: Website Facebook Instagram  LinkedIn YouTube Episode Highlights: 01:38 Challenges and Solutions in Sustainable Sourcing 06:02 The Importance of Shared Strengths in Business  13:11 Empowering Employees  17:49 Holiday Collections and Unique Offerings   20:34 Future Collaborations  

Part 2 of our Q&A with Leif Babin! Him, Jason Khalipa and Gabe Yanez are going to dive into Leadership and finding success. Leif is a former Navy Seal, Author of Extreme Ownership with Jocko Willink  and co-founder of Echelon Front. Follow Leif on IG: https://www.instagram.com/leifbabin/ CHAPTERS: 00:00 - Bringing Out the Best in Under Performers 01:08 - Understanding Underperformers 03:51 - Counseling Techniques for Improvement 05:59 - Empowering Employees with Ownership 12:21 - Finding Echelon Front Resources 13:20 - Conclusion and Outro

This is Zack Fuss. Today we're breaking down Fastenal. Starting as a small fastener retailer in Minnesota, the company has evolved into a mission-critical supply chain partner for its industrial customers. Today, the business sports a nearly $50 billion market cap and produces nearly $8 billion in sales.  The impact of Fastenal's founder, Bob Kierlin, on Fastenal's commercial success can't be overstated. The industrial vending machine was his original idea, a vision he made a reality years later through its network of local branches, onsite locations, embedded with customers and innovative inventory management technologies. I'm joined by Delian Entchev, a portfolio manager at Aoris Investment Management. Today, we'll unpack the strategic choices, cultural DNA, and relentless customer focus that have fueled Fastenal's remarkable success. Please enjoy this Breakdown of Fastenal. Check out our new print publication Colossus Review. For the full show notes, transcript, and links to the best content to learn more, check out the episode page here. ----- This episode is brought to you by EightSleep, the temperature-controlled mattress cover that heats or cools your mattress to transform your sleep. The Pod 4 Ultra is the new gold standard in intelligent sleep systems. It can be added to your current mattress like a fitted sheet and is been clinically proven to give you up to an hour more quality of sleep every night. The cooling capability can cool your side of the bed to 20 degrees below room temperature, all managed by the pod's autopilot feature, which adjusts the temperature throughout the night. This holiday season, go to eightsleep.com/breakdowns and use code JOYS for up to $600 off the Pod 4 Ultra when bundled.  — This episode is brought to you by Ridgeline. Ridgeline has built a complete, real-time, modern operating system for investment managers. It handles trading, portfolio management, compliance, customer reporting, and much more through an all-in-one real-time cloud platform. I think this platform will become the standard for investment managers, and if you run an investing firm, I highly recommend you find time to speak with them. Head to ridgelineapps.com to learn more about the platform. ----- Business Breakdowns is a property of Colossus, LLC. For more episodes of Business Breakdowns, visit joincolossus.com/episodes. Editing and post-production work for this episode was provided by The Podcast Consultant (https://thepodcastconsultant.com). Show Notes (00:00:00) Welcome to Business Breakdowns (00:07:44) Understanding Fastenal's Business Model (00:08:24) The Amazon Connection (00:10:09) Fastenal's Founding Story (00:12:06) Pivot to Business Customers (00:13:18) Empowering Employees for Growth (00:14:44) Frugality and Culture at Fastenal (00:17:33) Expansion and Evolution (00:19:07) Onsite Services and Technological Innovations (00:22:17) International Growth and Future Opportunities (00:23:16) Financial Profile and Customer Relationships (00:28:36) Customer Integration: Fastenal's On-Site Business Model (00:29:21) Three Pillars of Fastenal's Service: Experts, Inventory, and Technology (00:30:39) Customization and Proximity: Tailoring On-Site Solutions (00:31:56) Economic Relationships and Customer Spend (00:33:56) Fastenal's Competitive Edge: Value Proposition and Culture (00:37:54) Growth and Market Share: Fastenal's Expansion Strategies (00:44:52) Financial Discipline and Capital Allocation (00:50:14) Lessons from Fastenal: Transparency and In-Person Visits

Dylan Milroy is a trusted advisor and employee-focused business leader in the home services industry. As the founder, owner, and operator of Better Basements and Waterproofing, Dylan has mastered the art of driving lead flow and building a standout company culture that promotes success and employee retention. He is known for his belief in prioritizing employees over customers, which he argues leads to better service and customer satisfaction in the long run. Dylan's innovative approaches and dedication to best practices in the construction industry make him a thought leader in his field.SHOW SUMMARY In this episode of the Disruptive Successor podcast, Jonathan Goldhill is joined by Dylan Milroy, founder and operator of Better Basements and Waterproofing. Dylan shares his journey from starting the company out of necessity to building a strong, employee-focused culture that prioritizes employee satisfaction and retention over traditional customer-centric models. The discussion covers key topics such as the importance of hiring workers with high moral character, balancing productivity with employee well-being, and implementing effective review bonus programs. Dylan also addresses the challenges of disrupting traditional industry practices, leveraging innovative marketing strategies, and managing growth while maintaining quality service. The episode provides valuable insights for next-generation leaders and entrepreneurs looking to make a significant impact in their respective fields.KEY TAKEAWAYSFocusing on employee satisfaction can lead to higher productivity and better customer service.The waterproofing industry has traditional, time-tested methods that are often more effective despite being labor-intensive.Continuous education for employees can foster passion and commitment, especially in industries that require manual labor.Effective marketing strategies, including honest and direct communication, can differentiate a business in a competitive industry.Using advanced tools and technology can improve efficiency and job satisfaction for employees.Customer reviews and feedback are crucial for building trust and reputation in the market.Balancing operational management with strategic marketing efforts is essential for growing a business.Vision and purpose within a company should align with long-term personal and professional goals, creating a supportive environment for employees.QUOTES"If you're painting a vision big enough for yourself that they can fit in, then your dreams should be bigger than their dreams for themselves.""Too many businesses are hyper customer focused when in reality, they need to be more focused on their employees.""You can't look into everyone's past and you're not expected to, but you do have to have your guide posts and you have to continue to look at them and it makes a big difference.""There's one thing that's important in any business, especially a physically demanding business like yours, it's balancing productivity with employee well being."Connect and learn more about Dylan Milroy.https://www.linkedin.com/in/dylan-milroy-5b8ba395/If you enjoyed today's episode, please subscribe, review, and share with a friend who would benefit from the message. If you're interested in picking up a copy of Jonathan Goldhill's book, Disruptive Successor, go to the website at www.DisruptiveSuccessor.comDylan Milroy is a trusted advisor and employee-focused business leader in the home services industry. As the founder, owner, and operator of Better Basements and Waterproofing, Dylan has mastered the art of driving lead flow and building a standout company culture that promotes success and employee retention. He is known for his belief in prioritizing employees over customers, which he argues leads to better service and customer satisfaction in the long run. Dylan's innovative approaches and dedication to best practices in the construction industry make him a thought leader in his field.

In this episode of DEI After 5, host Sacha Thompson reflects on her journey into the field of psychological safety, inspired by her own experiences in unsupportive environments. She welcomes guest Alida Miranda-Wolff, CEO of Ethos Talent, to discuss actionable steps employees can take when they feel powerless in their workplaces. Alida shares her diverse background in higher education, nonprofit work, and venture capital, highlighting her commitment to diversity, equity, inclusion, and belonging. Together, they explore the importance of fostering psychological safety in organizations and empowering individuals to find their voice. Tune in for valuable insights and strategies to navigate challenging work environments. --- Support this podcast: https://podcasters.spotify.com/pod/show/deiafter5/support

In this episode of the Psych in Business podcast, your host Dr. Ernest Wayde speaks with Reginald Jackson, an executive coach and veteran, shares insights on leadership and effective communication in various sectors. He emphasizes the importance of leading with logic, removing emotion from decision-making, and focusing on the mission. Jackson highlights the need for trust in relationships and the delegation of tasks to empower employees. He also discusses the significance of executive presence and effective communication in gaining the trust and respect of senior leaders. Overall, Jackson's coaching philosophy revolves around turning chaos into clarity through systems and processes.Takeaways• Leading with logic means removing emotion and looking at situations objectively.• Trust is essential in leadership, both in trusting your employees and being trusted by them.• Effective communication involves conveying your intentions clearly and receiving feedback to ensure understanding.• Delegating tasks and empowering employees is crucial for effective leadership.• Executive presence is important for gaining the trust and respect of senior leaders.• Creating systems and processes helps turn chaos into clarity in leadership.To learn more about Reginald Jackson, visit his linkedin page at: https://www.linkedin.com/in/coachreginaldgjacksonsrpcc/

In this episode Judith Germain speaks to Bill Lennan about leadership, team performance, and personal growth strategies. Bill shared his interest in and involvement with a regenerative farming project, explaining the historical shift towards industrial farming and the resulting depletion of soil quality and nutritional value in food. He discussed his motivations for pursuing this project to have more control over his food supply and improve the taste and quality. Key Takeaways Bill's company, 40% Better, teaches behavioural leadership skills to improve team performance and trust Five pillars of effective team leadership: communication, emotional resilience, mental models, power dynamics, and habit formation Voluntary discomfort and gradual exposure to challenges can lead to personal growth and improved performance Building trust and focusing on intrinsic motivation are key to team success and productivity In this conversation Bill detailed his specific strategies for building trust with his teams and keeping them motivated, including: helping team members advance their careers, allowing them to do work they're intrinsically motivated by, advocating for them with executives, and creating a culture of voluntary discomfort to drive growth and improvement. Bill Lennan was raised on islands and diversely educated. Bill has always been focused on solving human as well as technical problems. You can find out more about our guest and today's episode in this Maverick Paradox Magazine article here. --- Maverick leadership is all about thinking outside the box and challenging the status quo. It's about having the courage to take risks and the confidence to lead in a way that is authentic and genuine. But amplifying your influence as a leader isn't just about having a strong vision or a big personality. It's also about having the right leadership capability and being able to execute on your ideas and plans. The consequences of not having the right level of influence as a leader can be significant. Without the ability to inspire and motivate others, you may struggle to achieve your goals and make a real impact. How Influential Are you? Take the scorecard at amplifyyourinfluence.scoreapp.com and see.  Catalysing Transformation - 1 min video Judith's book: The Maverick Paradox: The Secret Power Behind Successful Leaders.  Judith's websites:  Judith Germain (mentoring, Speaker, author) - judithgermain.com The Maverick Paradox Magazine - themaverickparadox.com The Maverick Paradox Website - maverickparadox.co.uk Judith's LinkedIn profile is here, her Twitter profile (MaverickMastery) is here, Facebook here and Instagram here.  

Is it possible to engineer your life? Discover how Ken Rusk turned labor into legacy by shifting his mindset, empowering his team and building a winning culture. Learn incredible strategies for fostering independent thinkers and aligning team goals for personal and professional growth. Don't miss this episode! Time Stamps01:08 - Episode Intro02:25  - Guest Introduction02:46  - Ken's Early Life and Career Beginnings08:01  - The Importance of Vision and Goals12:45  - Empowering Employees for Success30:55  - Dealing with Reluctant Participants33:07  - Exploring 'Blue Collar Cash'35:54  - The Importance of Giving Back38:29  - Creating a Vision for Your Life46:35  - Inspiring Stories of Change53:31  - Episode TakeawaysLearn how you can improve your customer and project workflows! BOOK YOUR FREE 30-MINUTE STRATEGY CALL HERE! Snippets from the Episode"The only way to grow your company is to become irrelevant to it.""Are there any intrapreneurs at my company who can run their department or the company in a way that they will own it?""Ask your employees, how much do you think we can grow our company in the next year?""Everyone inside their department should benefit from the fruits of their department on a monthly basis and an annual basis. Then a celebration with the team that you plan and pay for.""Every person at your company has to have a crystal clear vision of why they want to do what they do. “Ask your employees "Why are you here?"""If you are going to hire an individual, hire the WHOLE individual."“Document what they want and create a vision board for each employee.”"Do you feel like you have control of your future? Do you know what your perfect Nirvana would look like?""Draw it out on paper. Get the box for your puzzle together.""In order to work here, you have to be chasing something. I have to know that you're here for a reason."ResourcesNeed Marketing Help? We Recommend BenaliNeed Help with podcast production? We recommend DemandcastMore from Ken RuskWebsiteBlue Collar Cash Take the Course!More from Martin Hollandtheprofitproblem.comannealbc.com   Email MartinMeet With MartinLinkedInFacebookInstagramMore from Khalilbenali.com Email KhalilMeet With KhalilLinkedInFacebookInstagramMore from The Cashflow ContractorSubscribe to our YouTube channelFollow On Social: LinkedIn, Facebook, Instagram, X(formerly Twitter)Visit our websiteEmail The Cashflow Contractor

In this episode of DEI After 5, host Sacha Thompson dives into the importance of creating inclusive workplaces and the challenges employees face in corporate environments. She shares her own experiences with gaslighting and retaliation, highlighting the need for resources that support employees. The episode features a conversation with Kristen Bell, co-founder and COO of ReviewTailor, who discusses her journey and the mission behind her organization. Together, they explore actionable strategies that employees can implement to protect themselves in challenging workplace situations, emphasizing the significance of psychological safety and cultural change in organizations. Tune in for valuable insights on navigating workplace dynamics and advocating for a more equitable environment. --- Support this podcast: https://podcasters.spotify.com/pod/show/deiafter5/support

Menu Holistic Wealth Trailblazers​ About Us About Keisha Blair Global Holistic Wealth Day Menu Podcast Personal Financial Identity Quiz Services […] The post Holistic Wealth at Work: Empowering Employees Through Workplace Wellness and Leadership Training appeared first on Holistic Wealth.

In this special episode of the Holistic Wealth podcast with Keisha Blair, our topic is “Holistic Wealth at Work: Empowering Employees Through Workplace Wellness and Leadership Training”. In today's fast-paced world, finding balance and achieving holistic wealth at work has never been more important. With the ongoing global burnout epidemic, it's essential to create an environment that nurtures every aspect of our well-being. Our latest episode of the Holistic Wealth podcast is here to help you do just that. In this episode, we'll explore how to cultivate holistic wealth at work and the vital role of workplace wellness, holistic wealth coaching, and leadership training in fostering a thriving work environment. It's imperative to recognize that true holistic wealth encompasses not only material prosperity but also mental and emotional well-being. Holistic Wealth Expanded and Updated book, has several chapters to help you master the art of recovery from disruption including dealing with negative emotions. The Holistic Wealth Personal Workbook is also a great resource. Subscribe and tune into this episode of the Holistic Wealth Podcast.   Resources Used In This Episode: Holistic Wealth (Expanded and Updated): 36 Life Lessons To Help You Recover From Disruption, Find Your Life Purpose and Achieve Financial Freedom by Keisha Blair Certified Holistic Wealth Consultant Program – Institute on Holistic Wealth The Holistic Wealth Pledge The Holistic Wealth Personal Workbook by Keisha Blair  What Is “Holistic Wealth at Work”? “Holistic wealth” (a term coined by Keisha Blair through her groundbreaking books) is about achieving balance and fulfillment in all areas of life, not just financial stability. It includes physical health, mental and emotional well-being, spiritual fulfillment, strong relationships, and a life of purpose and meaning. “Holistic wealth at Work” refers to creating a work environment that nurtures employees' overall well-being. This approach prioritizes mental health, emotional support, and physical health, leading to a more engaged and productive workforce. When organizations focus on holistic wealth, they acknowledge that employees are not just workers; they are individuals with diverse needs and aspirations. --- Support this podcast: https://podcasters.spotify.com/pod/show/keisha-blair/support

Summary Matt Ebert, the CEO of Crash Champions, shares his journey of growing the company from 8 to nearly 650 locations and becoming the employer of choice in the collision repair industry.  He emphasizes the importance of investing in leadership and creating a positive employee experience. Matt also discusses the need to attract more women and new talent to the industry through partnerships with trade schools and promoting the opportunities available.  He advises small business owners to train someone to replace them and trust their team to make decisions. Matt's success is a result of promoting from within and recruiting talented individuals who feel stuck in their current positions. Keywords employer of choice, leadership, employee experience, attracting talent, trade schools, training, trust, promoting from within, recruiting Takeaways Investing in leadership and creating a positive employee experience are key to becoming the employer of choice. Promote from within and train someone to replace you to focus on working on the business. Attracting more women and new talent to the industry requires making it more appealing and showcasing the opportunities available. Trust your team to make decisions and exceed your expectations. Recruit talented individuals who feel stuck in their current positions by offering a path forward. Sound Bites "People's happiness at work depends greatly upon who they report to." "Your team can come up with some great ideas, just let them run with it." Chapters 02:04 Company Growth and Future Plans 04:59 Creating a Positive Employee Experience 08:23 Empowering Employees to Generate Ideas 11:07 Addressing the Lack of People in the Industry 13:43 Finding and Recruiting Talent 16:11 Providing Opportunities for Career Path To Connect With Matt: Website: https://crashchampions.com LinkedIn: https://www.linkedin.com/in/matt-ebert-7169a5180/  Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ In this insightful episode of Negotiate Anything, host Kwame Christian sits down with Catherine Mattice, founder of Civility Partners, to delve into practical solutions for combating workplace toxicity and bullying. Drawing from her extensive experience in HR and her academic focus on workplace bullying, Catherine offers a nuanced approach to handling difficult colleagues. Discover effective strategies to address toxic behaviors, build a healthier workplace culture, and empower yourself against bullying. Key Takeaways: Learn empathetic coaching techniques to help perceived workplace bullies recognize and change their behavior. Discover actionable strategies for addressing disrespectful conduct in the workplace before it escalates. Understand the importance of addressing toxicity immediately and preparing for potential outcomes to reclaim your power. Connect with Catherine Buy Now The Book: Back Off! by Catherine Mattice: Back Off!: Mattice, Catherine: 9780741476821: Amazon.com: Books Follow Catherine on LinkedIn: https://www.linkedin.com/in/catherinemattice/ https://civilitypartners.com/ Contact ANI Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/ The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/ Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1 Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1 What's in it for you? Exclusive Advice: Gain insights from top negotiation experts. Community Support: Connect with a like-minded community focused on growth. Personal & Professional Growth: Unlock strategies to enhance every aspect of your life. You deserve to negotiate more of the best things in life, and now you can! Don't wait—be the first in line to experience this game-changing resource.

Transform your team into a powerhouse of self-reliance and efficiency with the secrets of effective delegation tailored for entrepreneurs. This episode reveals two key strategies: crafting clear Standard Operating Procedures (SOPs) and empowering your employees to handle tasks independently before stepping in with guidance. Discover how these approaches streamline operations, foster ownership, and boost team initiative. Tune in to learn why avoiding micromanagement and embracing smart delegation can propel your business to new heights.NOTABLE QUOTES"[SOP is] going to give the employee that you're delegating the task to exactly how to do it because you've taken the time to write that down." – Philip"By having them do most of that work and get that ownership of the work… they felt empowered because you gave them that opportunity." – PhilipRESOURCESPhilipDigital Course: https://www.speakingsessions.com/digital-courseInstagram: https://www.instagram.com/iamphilipsessions/?hl=enTikTok: https://www.tiktok.com/@philipsessionsLinkedin: https://www.linkedin.com/in/philip-sessions-b2986563/Facebook: https://www.facebook.com/therealphilipsessions Support the show

On today's episode of The Executive Appeal Podcast join Alex D. Tremble (CEO of GPS Leadership Solutions & KeynoteSpeaker) and Q Hamirani (Chief People Officer at HighLevel and Founder of PeopleGPT) as they discuss insights on building transparency, trust, and dealing with stakeholders. Learn how CPOs work tirelessly for employee well-being and how helping others can empower personal growth in this inspiring episode!Guest BIO:Q is a trusted advisor to founders, boards, C-Suites, people executives, VCs and reputed global accelerator programs like Techstars and PeopleTech Partners. He is a mission driven business-minded leader, public speaker and executive coach with a focus on people strategy and business operations. He provides valuable insights and drives sustainable change from his extensive first hand experience across his own startups, venture growth, private equity, management consulting, and Fortune 100 companies across 25+ countries.

SummaryDerek Cormier, owner of Climate Experts, shares his success in doubling his business every year since 2016 and his ability to find and retain good employees in the trades industry. He emphasizes the importance of creating a strong company culture and defining core values to attract the right employees. Cormier has developed an apprenticeship program and training system that compresses a two-year apprenticeship into three months, allowing new hires to quickly become productive technicians. He also highlights the significance of marketing and recruiting to find high-quality applicants and the importance of empowering employees to take control of their own career progression.Keywordstrades, business growth, employee retention, apprenticeship program, training, recruiting, company culture, career progressionTakeaways·Creating a strong company culture and defining core values is crucial for attracting and retaining good employees.·Developing an apprenticeship program and training system can help compress the time it takes to upskill new hires and make them productive technicians.·Marketing and recruiting efforts should focus on promoting the company culture, growth opportunities, and career progression to attract high-quality applicants.·Empowering employees to take control of their own career progression can lead to increased motivation and productivity.Chapters02:08 Challenges in Finding and Retaining Technicians04:27 Compressing Apprenticeship Training09:27 Effective Marketing and Recruiting13:30 Empowering Employees for Career ProgressionConnect With Derek:Website: climateexperts.comLinkedIn: https://www.linkedin.com/in/derek-cormier-climate/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

In the competitive landscape of private clubs, creating a strong, positive culture isn't just a nice-to-have—it's essential when attracting new members and the best talent. Jackie and Three Carpenter are longtime professionals in the club industry and are also authors of the book "People First." Using their years of experience in the private club industry, Three and Jackie are uniquely positioned to share the critical importance of fostering a people-centric culture in private clubs. Their insights offer valuable lessons for club leaders looking to elevate their club's employee experience and, by extension, member satisfaction. Key Moments: Introduction to People First Concept [00:00:44]: Three and Jackie Carpenter are introduced as club leaders and coauthors of "People First: The Five Steps to Pure Human Connection and a Thriving Organization." Employee-Centric Approach [03:56]: Three Carpenter emphasizes the importance of an employee-centric approach as the foundation for great member success in clubs. Credibility in Employee Branding [11:04]: Jackie Carpenter explains the concept of credibility as why someone should work at your organization, emphasizing the importance of consistent employee branding. Candor in Hiring Process [15:42]: The Carpenters discuss the importance of candor in the hiring process, describing it as a transparent, authentic, and genuine conversation rather than an interrogation. Cultivation of New Employees [21:57]: Jackie Carpenter explains the importance of nurturing new employees instead of the old "sink or swim" mentality, emphasizing support and reducing anxiety. Commitment and Team-First Mentality [26:30]: Three Carpenter discusses how to foster a team-first mentality among employees, drawing parallels to successful sports teams and emphasizing collaboration. Empowering Employees to Take Ownership [28:37]: The Carpenters explain the concept of "fluidity" in roles and the importance of empowering employees to take ownership beyond their job descriptions. Formulas for Employee Engagement [31:18]: The podcast discusses three formulas for building employee commitment: Confidence + Comfort = Contribution, Devotion + Daring = Determination, and Energized + Encouragement = Empowerment. The Importance of Caring [35:27]: Jackie Carpenter breaks down the concept of "love" in business using the acronym LOVE (Loyalty, Ownership, Value, Excellence) and emphasizes the importance of focusing on how employees feel. Adapting to Modern Workforce Expectations [39:15]: The Carpenters stress that a people-first mindset is now an expectation of the modern workforce, not just a competitive advantage, and suggest ways for clubs to adapt, including hiring culture-focused staff if needed.   Ed Heil [00:00:00] You're listening to Crushing Club Marketing, a podcast for progressive club leaders ready to increase their club's revenue. Time for Change begins right now. Ed Heil [00:00:13] Creating a high performing team in any business doesn't happen by accident. It begins with strong leadership at the top and runs through an entire organization of four clubs through the membership. We know great culture when we see it, but building outstanding culture isn't easy. In this episode, you'll hear from Three and Jackie Carpenter, club leaders and coauthors of the book "People First: The Five Steps to Pure Human Connection and a Thriving Organization.". Ed Heil [00:00:44] Thanks for listening. You know, bad culture when you see it and you also know amazing club culture when you see it. It's those clubs that they kind of seem like they're okay, but you're not really sure, those are the ones you got to wonder about. You can pick up on good and bad culture, by the way the staff treats you, how they talk to you, how helpful they are. And a lot of times it's just how attentive they are. And you also get a sense for culture when you meet the members and you hear how they talk about their club. Three and Jackie Carpenter have spent their entire careers in the private club industry. And in a business where customer service is expected to be at the highest level. They have created dynamic culture by building connected teams everywhere they have gone. If you know the Carpenter's or spent time with them, you know they are enthusiastic. They are focused and really positive. People who are passionate about helping people, especially their teams. They are so committed to helping people, they wrote a book called "People First." I talked to this dynamic duo recently to talk about their book in the Five Steps to Pure Human Connection and a Thriving organization. Jackie and Three, thanks so much for joining us today. Jackie Carpenter [00:02:00] Hi Ed, thanks. Three Carpenter [00:02:01] And we're glad to be here. Very. Ed Heil [00:02:04] It's great catching up. You know, and just in full transparency for for you who's listening. I've known Jackie, and Three, I think we may have met at a CMAA or something in passing at a conference. But Jackie and I have known each other, you know, just in passing as well for several years. And just learning more about your work in leadership has been really, really exciting and really interesting. Jackie Carpenter [00:02:31] Thank you. Yeah, it's been fun. Three Carpenter [00:02:33] Gosh, we've enjoyed it very much. And you know, our involvement with CMAA over the years, we've met so many great people that have had such a huge influence on our lives. Ed Heil [00:02:41] Yeah, that's terrific. Well, let's start let's talk about the book a little bit. What inspired you to write the book People First? Three Carpenter [00:02:49] Well, thanks for asking. You know, Jackie and I had spent a lot of years working in operations of clubs. I still do. And throughout that process, I think we sort of maybe took for granted a little bit internally that the things that we were doing, everybody was doing. And as we would talk to other industry leaders and we talked to people that worked at other places, we were finding out that some of the things we were doing were relatively unique. And my primary focus, and this is what Jackie kind of started maybe moving the book towards was this idea that we believed to have great member success. The foundational approach had to be having an employee culture and having an employee centric belief in everything we did. You build the foundation with the employees and then those other things like financial health or member engagement, all those things come from that foundation. Clubs notoriously believe we're only care about member experience. It's all about the members. That is true. Ultimately that that is the byproduct however of having great employee culture. Jackie Carpenter [00:03:56] Yeah. I think one thing that a lot of clubs discovered, especially during the Covid years, was that it doesn't matter how great your facilities are if you don't have employees to operate the club or to run those facilities, it can't be a great member experience. And so we really wanted to create, to write this book, to sort of create a model for others to follow on what they could do to really create a positive employee experience, a positive employee culture, and ultimately then a thriving organization. Three Carpenter [00:04:28] You had said all through the writing, though I think it was really interesting. Lots of people write books to identify what's wrong. Jackie Carpenter [00:04:35] Yeah. Three Carpenter [00:04:35] You know, this is it. This is the problem. This is it. And the reality is. Jackie Carpenter [00:04:40] Yes. So you need to change this. You need to change this. You need to change this. Right. But then you get done reading the book and you're like, Wow, I need to change this. What do I do? Ed Heil [00:04:48] Right, Right. Jackie Carpenter [00:04:49] It took us a long time to really delve into this process because we wanted you to be able to read the book and go, I know where to start, or I have some ideas to go and implement, or I can follow this roadmap to create change in my organization. Ed Heil [00:05:04] Yeah, that's it's an interesting point because you've got so many anecdotes and examples and case studies that you point to throughout the book that as you're reading it, you realize like, wow, this I mean, you know, let's face it, for a lot of people, you know, caring about your employees seems really kind of fluffy. Like, yeah, that's what I got to do. I got to care more. But it's like, the answer is yes. And when you look at how some of you know, world class businesses operate, that is what they do. So what let me ask you this. In that spirit, why is it what have you seen in the club industry that makes it really important for club leaders to to read? I mean, is there it seems to me like a lot of other industries where there's, you know, leadership challenges or understanding of what healthy culture looks like. But is there something that you've noticed about the club industry that makes us even more relevant? Three Carpenter [00:05:59] Yeah, club leaders are too busy for me as well, right? Every one of us are going a million different directions, seven days a week, you know, 18 hour days. Sometimes all those things happen. And then you say, Well, yeah, but look, you've got to focus first on this. And everyone says, Wait a minute, I don't know that I have time. We will tell you it has to be the number one priority. All those other things have to come second. And none of us think that way. And this whole book was intended to be a reminder of prioritizing the employee first kind of message. Those other things will come. Jackie Carpenter [00:06:35] Yeah, it's really an investment at you know, if you start with the employees, you're ultimately making your life easier down the road. But but it's an investment first and foremost. Ed Heil [00:06:45] Is this is some of that though some of the challenge with that because so many people that are club leaders or say, general managers. Right. They rise up on the food and bev side, they come up on the golf side and they're very. That work can be very tactical. It's like I've got to execute. And they fill their days with executing tasks rather than saying, take a step back and say, Hang on. I don't have to execute, I just have to help people see a greater vision or, as you know, the MVP's and really make some of that stuff very clear. But is that part of it as well, or how does that play into, you know, the fact that everyone is really, really busy? Three Carpenter [00:07:23] Well, I think you're 100% correct. Each one of us just digs too much into tasks. It happens to me occasionally as well. I actually try to spend time each day making sure I'm getting out and doing the employee touch stuff, doing the things where they see me, talk to me. We get lots of interaction. You know, you had made the comment about caring. That piece, it carries so much weight because it's such a simple concept. It seems so remedial. But the reality of it is when the employees realize it, you as an as a leader, really genuinely care about everything in their lives, not just their time at work, but everything. Then they work harder. They care more themselves, more loyal. It's that idea that, you know, they they that lead by example show people the care and everyone else follows it like that. Jackie Carpenter [00:08:10] So that like the people first mentality. Right. And is really where you recognize that it's your people are one of your biggest assets. They're not a tool used to create a member experience, but rather they are an asset that needs to be invested in and cared for and nurtured and developed. And so when you start operating with a people first mindset and using that to make all of your decisions or to kind of lead the way in the way that you lead your club, there are a realm of, you know, trickle down effects and ramifications of that that really, truly benefit the culture and frankly, the overall health of the organization. Three Carpenter [00:08:53] Years ago, someone might have looked at a club and like, my gosh, that club is so great. And they think of it like, because the golf course is so good. Jackie Carpenter [00:09:01] The facilities are amazing. Three Carpenter [00:09:03] The reality is the clubs that are wildly successful. Stop. Don't worry about that. Go dig in and go look at what's going on in their employee culture. Jackie Carpenter [00:09:12] It's about the people. Three Carpenter [00:09:13] We'll guarantee that is their strongest component. Jackie Carpenter [00:09:17] Fun fact we almost called the book. It's about the people. Three Carpenter [00:09:19] But yeah, People First, won. Ed Heil [00:09:22] It's concise. It's not, you know, So let's I love to just dive into and we're not going to we're not going to dissect the book. So if you're listening, think, my gosh, you're going to dissect this whole thing. For us to be able to talk through the five C's that in just I've mentioned, credibility, candor, cultivation, commitment and care. And to start with the fact that I think it's important that for the listener to recognize and they may not feel this way, but just by my perspective, I'm anxious to hear yours as well. You have to believe this stuff. It's not enough to say, yeah, we care about our team. You've got to you've got to live it. You've got to really believe in not just like now I got to say this thing because I know that that matters, but it's because people smell B.S. a million miles away. And maybe that's a good, you know, a as good a point to start as as any with credibility. And let's talk about credibility and what that means in, you know, in the people first context. Jackie Carpenter [00:10:22] Yeah, absolutely. So credibility is really why someone should work at your organization. It is who you are as an employer. It is your message to the outside world. And clubs are really great at why someone should join their club. They spend a lot of time and effort, you know, communicating that and prioritizing why a member should join their club and kind of historically haven't been fabulous at why someone should want to work at their club. And that is a that's what we call credibility today. It is your message to the outside world as to why somebody should want to come and work for you and what is. Three Carpenter [00:11:04] Your employee brand? Jackie Carpenter [00:11:05] Yeah, Yeah. And it has to be consistent. It has to be true and it has to be you have to be an employer that your employees can trust. And just like you said, you know, people can smell it. You can't tell someone, we're a great place to work, we're a great place to work. And then they show up and it's awful. Ed Heil [00:11:21] Right, Right. Three Carpenter [00:11:22] Years ago, Jack and I worked together at a club in Texas. And one of things I loved watching her do when she was helping us build that culture from the beginning, she would bring in a new employee as opposed to saying, my gosh, we're so great. And all these things that at that moment were not actually true. She would say, Listen, we're hiring you because we want you to come here and help us because right now we're here. We're going to be here. And as we go through the process, you're going to help make us better. And the reality of aspirational thinking and aspirational leadership, which is exactly what that was. Those people wanted to be part of the rebuild, the rebirth of what it would be our culture. Yeah. Ed Heil [00:12:03] Right. And I was just going to say, and that might be that one of the most difficult first steps to take because you're laying that down and you better have a plan for how you're going to execute that. I mean, if you're the new sheriff in town, that's one thing. You sort of have this clean slate. But if you're listening, you think, gosh, I've got a culture issue and if you make this decision, boy, you better be ready to back it up right now. Jackie Carpenter [00:12:27] Yeah. And it really starts. I mean, we are all about making things easy for people because we get again, club leaders are busy. But it starts with what do current employees say about you? Why do they like working there? What don't they like about working there? You know, if people are showing up for orientation and they're never coming back again, it's probably a red flag. Or if you're hiring people, you know, on the spot and then they go, yeah, again, a red flag. So there are some things there, you know, to really dig into and take a look at as to what your employees say about you. And that can be really insightful. It can be terrifying to to some people, but it's a question worth asking because they are the people you know. Again, it all starts with them. Ed Heil [00:13:13] Yeah. You talk about in the book, you know, in the credibility chapter about mission, vision and purpose. Why is it so important that that is clear to everyone in the organization? I would imagine first and then. But what's what's you help the listener understand why that's important. Jackie Carpenter [00:13:35] To people today. Purpose matters more than ever. It's not about a paycheck. It's not about necessarily even a title anymore. I mean, that used to be pay and title used to be the things that workers were seeking. And today it's much more about people knowing what they do matters and having a bigger purpose and a better mission. And I think clarifying the mission and the values and this is kind of what we reference in the book is people want clarity and they want to know what that is. It's I don't know if you've ever worked for someone where or in a club, they're kind of notorious for this, too, is when one manager says something, right? And then another manager says something totally different. And then a board member tells you something totally different and you're like, Well, what am I supposed to do? I just got three directives in an hour, right? So that clarity, that communication helps. What were you going to ask? Well, I. Three Carpenter [00:14:26] Was just going to say, too, you know, sometimes we also, as employees of a club in this example, we come in and think our job is to, you know, serve a hamburger. Yeah, whatever your, like, basic task might be. The reality is that isn't anything to do with that. And through the MVP process, we think that paints the bigger picture, that what you're really creating is an employee and member culture. I mean, that's what every employee is responsible for. By the way, here's some tasks you do while we try to work for these bigger things. People want to be part of the bigger part of it, so it gets pretty mundane to imagine. I'm just here on the floor. Just sweep the floor. I mean, that's exactly right. Ed Heil [00:15:06] Yeah. Helping people understand why their work matters is just is so, so important. And it's not like to your point earlier, Three, it's everyone's busy and it's like, wait, I have to tell him why this matters is like, yeah, "Ed's not very bright. He needs help." No, I'm just kidding. So that wasn't very nice. So candor, let's talk a little bit about candor, because that is one of those Well, in communications, candor can be very helpful and clear communication or on alignment. But within the book of People First. Talk to me a little bit about what candor means. Jackie Carpenter [00:15:42] Yeah. So candor is what we reference as when you're hiring an employee, right? And it's really the hiring process. So we say that when you're hiring someone, it needs to be a transparent, authentic, genuine conversation. It's not an interrogation. I don't know if you've ever been interrogated in a job interview before, Ed, but it's not something that's very comfortable or very rewarding as an employee. And especially today when it is a probably the most brutal job market out there. I mean, to try and get employees today, you have to be at the top of your game because if not, that person's probably has several other job offers on the table. Right. So. Or are being pursued by other employers. And so the candid process is really about telling people what it's like to work at your organization, why they should want to work at your organization. And it's really connecting with them. And I think that's a piece that so often it becomes an interrogation where maybe the hiring managers like Ed, why are you good enough to work here instead of, Hey, tell me about yourself. What do you like doing? And and maybe let's see if if there's, you know, ways that. We can align right. And your mitt, your values and our values. Let's see if they go together. Three Carpenter [00:17:01] Well, and it's about being authentic and vulnerable at the same time. And let's be honest, in the club space, it's all about image and, you know, all buttoned up and that whole thing. But, you know, I got to tell you, the reality is for the great leaders in our industry that are vulnerable and authentic, I mean, especially in the interview process, because working for an institution doesn't create loyalty. Loyalty comes from the premise that you are making a connection with this potential interviewee. They meet you and they think, Wow, he was really honest. He was really open, like very vulnerable, told us about the goods in the ads, like those kind of things. People want to work for that, right? Jackie Carpenter [00:17:42] Right. It's that connecting piece that it comes back to you. It's more about working for a leader or working for a person who genuinely cares, versus we need somebody who can come in here tomorrow. And these are this is what we need from you. And there's not a lot of what what do you want from us? Right. Three Carpenter [00:17:59] Well, we have preached for a long time at our clubs. "Loyalty is to one another." It's not "loyalty is to blank club". And I'm sorry, that's just a harsh fact. Jackie Carpenter [00:18:10] It's about the people. Three Carpenter [00:18:11] It is about those people. And and when you're in the interview process, keeping that in your mind all the time when we start interviews, I'm telling you it is very low key and we open with something like, Hey, we're not doing the kind of normal interview thing. We are. Jackie Carpenter [00:18:26] Having a conversation. Three Carpenter [00:18:27] Having a conversation. Ed Heil [00:18:29] And isn't that really the result of the type of culture that you have in your club? Right. Because if you are able to be vulnerable and authentic in an interview, you're telling that person, this is how we operate as well. Isn't that right? I mean, and then you and I thought there's an interesting anecdote in the book as well about the young man who was interviewing for the job but wasn't the right person. And and that person shared something that was very personal that I think is his parent passing away. That changed the the whole perspective of that of that person and how in it's hard to get someone you're interviewing to be that open about something that's very intimate and very personal. But what it says about them when they're able to is huge. Jackie Carpenter [00:19:22] Absolutely. Yeah. And I think a lot of times interviewers get really hung up on the resumé or where they've worked in the past, and we're guilty of that, too. We've been there and done that. But what we have found is when you focus more on the person and why they want to work there and what they're looking for, and you really cater, you know, that interview to getting to know that person, it's a much better indicator of whether they're going to fit in your club culture or not, or they're going to be a good fit for your team versus, Hey, have you ever waited tables before or do you know all the drinks to bartend? Like, we can teach people those skills, but we can't teach you to be engaging and outgoing and happy. Can't do that, right? Three Carpenter [00:20:03] Yeah. Well, and sometimes just finding whatever their triggers are to get them to relax. Yeah. We tell a different story in the book where we talk a lot about somebody who is an unbelievably successful GM today in our industry who was bombing and an intern interview like no one one's ever seen. And. As I watched it happen and I really started to feel really bad for this young man. I was digging into his resume and, you know, had taken a second and started to realize that knowing what his resume said, there had to be a belief in leadership based on the military and Indiana basketball. And when I bridge the question about those things, his posture changed, his body changed and... Jackie Carpenter [00:20:48] Found the thing that he was passionate about. Right. Able to draw that out versus just asking questions because he was saying what he thought we wanted to hear. Right. So where you change the game. And that's really what candor is about. Three Carpenter [00:21:01] Sometimes it's as silly as asking about what movies people like or songs or books, because all of a sudden they have to think about themselves personally, not at work. And when they relate that, their whole demeanor changes. And I think that's really important. Jackie Carpenter [00:21:14] And that's something I think, again, Ed, club leaders really get hung up on is we're hiring a new, you know, golf pro. Where did they work before? What is their background, What's all their credentials, Not necessarily who they are as a person. And does this really fit who we want at our club, running our golf programing and, you know, teaching our children and those kinds of things? That's where that mindset shift really comes into play. Ed Heil [00:21:38] Yeah, terrific. I love it. Let's talk about cultivation. And I think there is a line that says something like, just once you've hired them, it doesn't stop there. Tell, tell, tell us more. What do you know when you think about cultivating those those people, what does that look like on a day to day basis and why is it so important? Jackie Carpenter [00:21:57] Yeah. So [00:21:58]I usually show this really awesome picture of a girl pushing a guy into the swimming pool and he's like, falling and she's laughing because that's what cultivation feels like a lot of times or has been in, you know, historically, that's the way that it feels is you're kind of feeding someone to the wolves like it's a sink or swim period, where you got to weed out the weak ones. Hey, you know what? If you if you can't figure it out and you can't get it here, then you shouldn't be working here. And we will tell you today that is the wrong approach. Okay? You are scaring people away. You are drowning people and they're not coming back because today it is all about a very nurturing and supportive period. Because the thing people forget is that when you're new, you feel stupid. And I don't know about you, but we have yet to come across anybody who loves to feel stupid. [46.2s] And so if you can bring in a new person and nurturing and really caring for them and help get them up to speed by answering their questions and eliminating those yucky feelings of anxiety and stress and uncomfortableness, you can get them over that quickly. You're going to have a much better success rate at them coming back the next day and them really taking on the job and the role. Three Carpenter [00:23:13] Well, I think if you think about gardens or flowers or you talk about this a great deal, but that old cliche of you get out of it what you put into it. So you take time and you take care of it and you grow. Jackie Carpenter [00:23:24] Plant the seed and you continue to nurture them. Three Carpenter [00:23:27] Yeah, all of that is really, really true in this phase because so frequently you've hired him and you just let him go. And Jack is exactly right. That culture is a decade ago. Jackie Carpenter [00:23:39] Well, and it's hard again, we've said club leaders are busy. Right. So we make a lot of assumptions. Hey, I noticed, you know, on your resume, you've done this before, so here you go. Here's the dining room. You know, have at it. Holler if you have any questions. And that doesn't work. You know, that really doesn't work today because, again, people are uncomfortable. And I don't know if you know this. We've heard this several times and seen it in our research that younger generations of workers today, this is terrifying, feel more comfortable ghosting. You just not showing up, not telling you they quit then telling their leader or their boss that they don't understand something or they don't feel confident or telling them that they have a question about something. It's easier for them just to not show up again. Three Carpenter [00:24:23] Think about that. The power of that is absolutely shocking. Jackie Carpenter [00:24:27] During that cultivation phase, if we're not meeting with people on a daily basis and saying, Hey, what can I help you with, what questions do you have here? Let me show you this again. I know. Let me give you another tour of the club. I know it's a big facility. I don't want you to be overwhelmed. What are those things of anxiety and stress and those kinds of things? Because those are the feelings that make people not come back again. Ed Heil [00:24:48] Right. You know, it's funny you said that. Why we wanted to come back. That's always a good thing. We'll have a little joke that someone comes back for day two. It's like, all right, you came back. That's. Exactly. But the you said, you know how no one likes to feel stupid. Imagine, like the value when you make people feel really smart. Yeah. And to the point of what you're saying about cultivation and even going back to credibility, it's like, you know, you hire someone think, you know, under this pretense that you're all these things and then they get it's like, my gosh, they're not like that at all. Right? And I mean, you've probably seen these things too, where sometimes you make a hire where boy, you're not really sure if they're the right person. And in fact, you're starting to you're pretty convinced they're not. But when you take that time to water that flower, when you take that time to nurture and figure out what's getting in the way, how they can just really take off. And, you know, that's it's such a great win when that happens as well. Let's talk about commitment in this. I mean, I love this the section because there are just so many pieces to it. But and maybe if we could start with one of the thoughts that really I think is so hard for people. How do you get people to think of the team first instead of themselves? Like, I got to take care of myself before I think of like, you know, you said you said earlier, I mean, there's this idea of being accountable not to the club, but to your coworkers and the team that you're used to. So how do you how do you do that and how does that fit in with commitment? And, you know, is. You know, as a part of this this whole thinking. Three Carpenter [00:26:30] Well, just quick on how you get everyone to kind of believe the power of that. I think that we do lots and lots of education trying to tell people about and remind people the feelings they've had when they've actually been part of, as an example, a successful sports team and how that sort of builds camaraderie and how they feel sort of doing it together with that kind of person standing next to them. You know, you think back, we use the restaurant part of the club world. When you think back to the idea that we were in competition for gratuities and we were in competition, you know, for that table, because that one tips better than that one. And all those things that maybe happened a couple of decades ago today. You know, you think about it, we're really working together. Let me help you be great. And I think we try to create a culture by which people are really believing they're not in it alone. Not only do we believe that sort of the traditional hierarchy, you know, of a dictatorial leadership style is really inverse, where we as the the upper leaders are really on the bottom supporting you up and then all your teammates are there trying to help make you successful. The power of it is quite remarkable. Jackie Carpenter [00:27:36] Yeah. And, you know, it's helping people understand that members don't join the golf course or they don't join the tennis department. They join the club. And so we're only as strong as our weakest link, right? If 90% of the club is awesome, but the golf course sucks, then guess what? That is impacting our experience negatively. And so I think helping employees see how they're really tied to everybody and if they're great, that's awesome. But if the person next to them sucks, it's making them look bad. So it is that kind of link really there. And the kind of the biggest thing too, with commitment is it's all about getting employees to own it and to take ownership of their roles and really seeing what they do every day and really to own it. So, you know, we go we use this example in the book to it about Disney, right? And it's everyone's job to keep the park clean. It's what we call fluidity. It's where there is. Yes, you have a job. You know. Three Carpenter [00:28:37] These are the tasks that you own for sure. Jackie Carpenter [00:28:40] You have a job description, but there's a lot of other stuff there that goes on where if you see something dirty lying on the floor, you pick it up. If there's a member walking in and they need the door open, you open the door, Right? It's those kinds of things that go well beyond the job description. And so with commitment, it's about, you know, really investing in those people and helping them see that you want them to take ownership of their role. And I think that sometimes is challenging in the club space because we get a lot of board members or leaders who are maybe micromanaging. We're nit picking where, you know, digging in. We're trying to control things where we're not allowing our leaders to lead. Three Carpenter [00:29:18] Well, no, just back to the idea of a dictatorial leadership style. When you start to have a collaborative leadership style and instead of subservience, which in in the club industry was rampant for, I'm sure, decades, where it was so much based on this idea that you're just there to do whatever every member, you do. Jackie Carpenter [00:29:36] What you're told. Right. Don't think you just do what we tell you to do. Three Carpenter [00:29:40] We believe strongly that what you're really trying to do instead is at the lowest levels. It does make a difference all the way up through the organization. You're creating a leadership culture so that these folks are thinking and solving problems and having fun, really making a difference. Jackie Carpenter [00:29:53] Right. And one of the things that has blown our mind and over the course since the book came out, when we talk about ownership, is how many people tell us they just needed permission to own it. They needed permission from their boss, that, hey, you know what, Ed, you're doing a great job. I believe in you. I want you to own it. Like take it on. I don't want to be babysitting you. I don't want to feel like I've got to be checking in on you all the time. I want you to take it on. I want you to own it and then let me know what I can do to support you or what questions you have because I want to help you win. And that's a conversation that so many times people assume they don't need to have. They just expect you to own it. But that person needs that confidence and that, you know, encouragement really to to take that on. Ed Heil [00:30:39] Absolutely. And, you know, the way we always stick to it and it's okay if you make a mistake and if you do have that leeway. Right. And one of my favorite sayings is don't deprive someone the opportunity to make a mistake. Yeah. Because they learn so much. Right. Jackie Carpenter [00:30:53] And it really comes down to how do people respond when a mistake happens, too. Right. Yeah. Yeah, exactly. Ed Heil [00:31:00] Absolutely. Let's break that down just a little bit more. I'm not a math guy, but plus, plus signs and equal signs with words. I actually think I can do that. So maybe just some quick thoughts around each one. And this is sort of building that commitment. Confidence plus comfort equals contribution. What does that mean? Jackie Carpenter [00:31:18] Well, people really want to contribute, but they're not going to contribute if they're not confident or comfortable to do that. Right. And again, we literally just made. The case is if they're not confident and comfortable enough to try or to put themselves out there or to take ownership of it, guess what? They're not going to do that. They're not going to contribute at their best. But when a club is thriving is really when everybody's contributing their best, right, they're giving their all and contributing. So we have to instill those things in people. Ed Heil [00:31:47] All right. Devotion plus daring equals determination. Jackie Carpenter [00:31:50] Yeah. So a little bit of challenge is good. And, you know, we want to spark people's passion and help them see beyond just sweeping the floor. Right. Three Carpenter [00:32:01] We love creating new ways, thinking outside the box, like all those things all take a little courage, a little bit of daring, right? So I think that's a big piece of it. Jackie Carpenter [00:32:09] Yeah, absolutely. Three Carpenter [00:32:10] And when they care about it enough, I mean, that devotion piece and then they go take that little bit of a risk. And you really see those big, big, big results. Ed Heil [00:32:19] Yeah, Interesting. You put those two together when they care enough that they say, what if we tried this? Right. Energized. Plus, encouragement equals empowerment. Jackie Carpenter [00:32:31] Yeah. And again, kind of comes back to giving people permission, right? Energizing people and encouraging them. That is where we see, you know, people succeed. And I think so often we say this a lot is we assume people are getting encouraged outside of their, you know, in their daily lives or not at work. We make assumptions about that. And what if we stop and think about at work is really probably the the place people are encouraged the most. And so what an opportunity to, you know, really energize people, get them excited about it and really empower them to to own it. Right. Empower them to take it on and to show us, you know, give us their best. Three Carpenter [00:33:13] Yeah. Well, I think that energy thing, you know, you talk a lot about being an energy giver as opposed to an energy sucker. And we think about it from a leadership perspective, being an energy giver, that is that energized thing. Yeah. No matter how I feel as a leader, I do my very, very, very best to always be in a very high energy sort of mode because I believe that's a little bit contagious Jackie Carpenter [00:33:36] Positive. Three Carpenter [00:33:36] In changes. And I think that's really what energize. I'm trying to energize others. Right? Jackie Carpenter [00:33:41] Yeah. Ed Heil [00:33:42] Interesting. Foss Swim Schools. Local based swim school. And they have this thing when they hire new swim instructors, they say they look for the light bulb. Can they be a light bulb for their kids? So when some kid comes to the pool, "Oh Three is here today! High Five!" And that's you know, the way I always think about that is just in people's light. Do they have a light bulb? Do they light up, you know, putting them all together, contribution plus determination plus empowerment, which is the outcome of the others, equals bold achievement. What is that like? Help Help put some context around that. Jackie Carpenter [00:34:18] Yeah. Bold achievement is really what, you know, another name for thriving. I mean, ultimately, it's where everybody is doing their best. They're caring about it. They're contributing at a high level. You know, when people are disengaged, Ed, you know, there's a gazillion studies about how that negatively impacts an organization when people are disengaged or they're just clicking, the mouse is just working, right. They're punching a clock. Right. And when we can truly get people who are engaged and they're caring about it and they're looking for solutions and they're asking questions that aren't being asked yet and they're inventing and creating. Well, that's the secret sauce right there. That's where the magic happens. But it all those other formulas. Right. Kind of have to be in play because they all add up and they're all sort of stair steps or building blocks to get to that result. Ed Heil [00:35:12] Yeah. Got it. Let's let's bring this home with with kind of how we started, which is care and caring. And one of my it, one of my favorite sayings is that people don't care about what you know until they know you care. Right. It's just a huge thing. Jackie Carpenter [00:35:27] Yeah. And caring is really what it is. But it's evident in all the other steps. The four steps prior is you have to show that you genuinely care about your employees, that you are willing to invest in them. It comes down to really this and this might freak some people out, but it comes down to really loving your employees. And we know love in business freaks people out. It's you know, we run from it because we've been trained, you know, by our four years that like, no love in business. Right. Ed Heil [00:35:57] Right. Exactly. Jackie Carpenter [00:35:58] But really, think about it this way. Love is loyalty, ownership, value and excellence. And it comes down to we show that we're loyal to them and we're going to help them succeed so that they can be loyal to us. It's ownership that we want to give them permission to own it and help them have the resources and everything they need so they can own it and feel comfortable in their jobs so that they can own their jobs. And then value is really about where you're seeing their value as a human being and a contributor in our workforce so that they can produce value. And then the E comes down to excellence, and it's where we give them an employee experience that is excellent so they can produce excellence for our members. And what we haven't talked about yet is, Ed. What care really is and what people first really is, is a focus on how our employees feel. And that's a warm and fuzzy, touchy feely thing. We get it. But when we are paying attention to how we're making our employees feel, whether that is overwhelmed, frustrated, micromanaged, or whether that's empowered and energized and comfortable and confident, those are the things we have to be noticing. Because when people don't feel good at work, guess what? They're not contributing. They're not engaged. And they may or may not come back the next day. That's the reality of the world we're living in right now. Ed Heil [00:37:26] Yeah. It's so interesting, you know? And who doesn't like it when someone asks, How are you doing? Yeah. You know, and I do. Jackie Carpenter [00:37:34] What can I do to help you and. Ed Heil [00:37:35] Right. Jackie Carpenter [00:37:36] The day. Ed Heil [00:37:37] And, you know, we talk about this sometimes a storyteller when someone says, I'm doing all right, you know what prevents you from saying just all right? Jackie Carpenter [00:37:45] Yeah. Ed Heil [00:37:45] You know, like, how do I get you from being all right to, like, amazing, right? And maybe you can. Maybe you can't put that level of of concern and interest in someone goes such a long way. Jackie Carpenter [00:37:57] Absolutely. Ed Heil [00:37:58] Yeah. So, I mean, you just said this is a touchy feely stuff. We don't like talking about love and business, that's for sure. Right. Which is so true. I mean, and it doesn't. It doesn't really make sense to me. But how do you what do you recommend? What do you recommend for club leaders that hear this? And go, "Yeah. I can't do that at my club. I'm not you know, we're not really that's not the type of team we are. It's not the type of club we are." How do you how do you help people take that first step? What is the what is the hardest. How do you get them to push through that? Three Carpenter [00:38:36] Well, a couple of quick things. One, we think that, you know, since Covid, Jackie and I will tell you that for, you know, 20 years prior, this was always a competitive advantage that the clubs that we worked at, we were having success with sort of this modeling. Right. And and it was it was kind of winning on the other side of that, being honest. Now, after Covid and the pandemic, it's no longer a competitive advantage. It's an absolute must for everybody. So even those clubs are like, gosh, you know, we're more prim and proper than that or, you know, whatever it is. The reality is today you've got to build this strong foundation of culture, you know, before you can get the other things, because. Jackie Carpenter [00:39:15] It's an expectation of the workforce today. They expect that the people first mindset is going to be in play. Three Carpenter [00:39:22] And if not, they're going to leave. Jackie Carpenter [00:39:23] They're not going to stick around. Ed Heil [00:39:25] That's right. Right. Yeah. Three Carpenter [00:39:27] So go ahead. Ed Heil [00:39:29] No, you go. Three Carpenter [00:39:30] So just the idea, however, that maybe you as the main leader are not that touchy feely person. That's okay. Go hire somebody who is. Very frankly, make sure you have that sort of culture keeper. It doesn't have to be the general manager. Just as a note. Yeah. Ed Heil [00:39:50] That's so big. I mean, even just for a general manager to know that I. I recognize this being really important. It's not who I am. But I get that I have. You know, I love that. And so it's so important to. Gosh, is going to mention one other thing around the culture stuff and but it's it's escaped me. Jackie Carpenter [00:40:09] Or if it comes back just say so I have a recommendation to add here. Here's what I would say. If a club is struggling with this or that's not who we are or, you know, that's the belief. It's really small things make a big difference. And so some simple changes, some little adjustments. It could maybe simply start with an employee survey. Ask your employees what do they want? What how do they feel about working at the club? What do they wish they could change? What is it that could be very insightful and not that you're going to be able to implement every single thing or change every single thing on that list. But that is a very insightful piece of information that club leaders can look at and then make the decision, Hey, do we need to make some changes? Because our employees say, hey, it sucks working here. Ed Heil [00:41:03] Right, Right, right.   Jackie Carpenter [00:41:04] Or we don't like it here. I'm only here because it's a paycheck and I worked here for ten years or I'm hoping to get my bonus or whatever it might be, but that that can be a very telling resource. If club managers or board members are brave enough to ask those questions. Ed Heil [00:41:20] Right. And it is one of those things where be ready to do something. Because there's the other thing that we know too, is that ask people what they think and then don't do anything about. It is it's really tough to remember what I was going to mention about the hiring and caring about your team and having the right culture, which is that, you know, we talk about this quite a bit. You know in some of my my talks is just that how the younger generation wants experiences and part of the experience is having a staff that really cares about you. And you talk about this in the book. If you don't have the right people, they're not going to provide the right experience for your members. And in this time where younger, this younger generations got a lot of options and private clubs might not be their thing. You're not It's just it's yes, it's about attracting the right people, but it's also about creating the right culture for your employees so that your club can grow and be and be healthy as well. So, so many parts that are so valuable. Well, it's a big mountain to climb in for some people. But the book is terrific and so, so needed in not just in the club space, but in all businesses especially, I think. Well, you see it in all sizes. But so often small, medium sized businesses that are really struggling with how to create the right culture. Boy, I know I've had my challenges and this is great information. Thanks so much for your time today. Jackie Carpenter [00:42:48] Thanks, Ed, We appreciate it. Three Carpenter [00:42:50] Well, thanks for all you're doing for the industry and we really appreciate being on today. Thank you so much. Ed Heil [00:42:57] Thank you for listening. If you find this podcast helpful, be sure to subscribe on iTunes, Google Play, Spotify or wherever you get your podcasts. Until next time, keep crushing your club marketing.

In this video, I share valuable insights on enhancing patient experiences in dental practices based on observations from Disney World and Ritz Carlton. I discuss the importance of creating a warm and welcoming atmosphere, personalization, and empowering every employee to prioritize patient satisfaction. I challenge viewers to evaluate their practice's ambiance, interactions, and overall patient journey to foster loyalty and positive referrals.Chapters00:00 - Setting the Stage with Disney World Experiences03:07 - Creating Immersive Environments06:49 - Empowering Employees for Patient Care08:44 - Personalization and Special TouchesLearning from Disney World for Dental PracticesImmersive ExperienceDisney World creates immersive experiences through attention to detail in visuals, scents, and music.Dental practices can create a calming environment by focusing on mood, music, and smells to reduce patient anxiety.Empowered EmployeesDisney empowers all employees to solve problems and create amazing experiences for visitors.Dental offices can empower their team to make patients feel special and valued, leading to a positive experience.PersonalizationDisney personalizes experiences using technology like watches to greet visitors by name.Dental practices can use patient information to greet individuals personally and make them feel special.TransparencyDisney provides real-time wait information for rides, promoting transparency.Dental practices should communicate openly with patients about wait times and delays to avoid negative experiences.Training and Continuous ImprovementDisney emphasizes training for employees to ensure top-notch service.Dental practices should focus on continuous improvement to create a welcoming and anxiety-free environment for patients.Creating a Memorable ExperienceFocus on creating a warm, welcoming environment in dental practices to encourage patients to return.Building a positive patient experience leads to patient retention and referrals, which are key to the success of a dental practice.For 12+ years, Flow New Patient Marketing has had a simple mission… to bring you as many quality new patients as possible. We believe in ensuring that when a potential patient needs a provider, you are the one they find, choose, and set an appointment with. We Get You More *Profitable* New Patients! No long-term contracts. Our clients average an 8X return on investment. Personalized, non-corporate approach. 5-star reviewed. Find us: Website: https://newpatientsflow.com Google: https://g.co/kgs/zqWTc5a Facebook: https://www.facebook.com/newpatientsflow Instagram: https://www.instagram.com/newpatientsflow/ Linkedin: https://www.linkedin.com/company/newpatientsflow

In this episode, Matt Watson interviews Marcus Waite, the President of Empara and CIO of Goodroot, about healthcare technology. They discuss the challenges and complexities of the healthcare industry, the role of generative AI in simplifying healthcare processes, the high cost of healthcare in the United States, and the need for transparency and cost-saving solutions. Marcus also shares insights into the work of Goodroot, a company that focuses on solving healthcare problems through innovative solutions and a portfolio of affiliate companies. TakeawaysHealthcare is a complex industry with many systems and processes that need to be reinvented to improve the overall experience.Generative AI has the potential to be a game-changer in healthcare, simplifying processes and providing curated responses to help individuals navigate their healthcare journey.The high cost of healthcare in the United States is a significant challenge, and there is a need for transparency and cost-saving solutions.Goodroot is a company that focuses on solving healthcare problems through innovative solutions and a portfolio of affiliate companies. Find Startup Hustle Everywhere:https://gigb.co/l/YEh5 This episode is sponsored by Full Scale:https://fullscale.io/ Find out more about Empara here:https://www.empara.io Learn more about Markus Waite here:https://www.linkedin.com/in/markuswaite/ Sign up for the Startup Hustle newsletter:https://newsletter.startuphustle.xyz/ Sound Bites"Our mission is reinventing healthcare one system at a time.""Generative AI is a game-changer. We've officially drank the Kool-Aid.""The high cost of healthcare is a significant challenge, and there is no incentive to make it less expensive." Chapters00:00 Introduction to Marcus Waite and Goodroot02:15 The Evolution of Healthcare Technology06:38 The High Cost of Healthcare in the United States10:12 Empowering Employees to Make Informed Healthcare Decisions16:56 Overview of Goodroot and its Innovative Solutions21:08 Selling Healthcare Technology Solutions23:03 Building Technology in the Healthcare Industry30:13 The Need for Transparency and Cost-Saving SolutionsSee omnystudio.com/listener for privacy information.

In this episode of the Justice Team Podcast, host Bob Simon interviews Jamie Wright, an expert in employee rights, covering disability discrimination, workplace harassment, and employment law. Jamie shares practical advice for lawyers and employees, including handling wage and hour cases, advocating for accommodations, and navigating the California Civil Rights Division. They also discuss the importance of community support, mental health, and mentorship for young lawyers. Tune in to learn from Jamie's extensive experience and get actionable tips for dealing with workplace issues.

In this episode of That Was Delicious, host Brooke welcomes the iconic Debbi Fields, the founder of Mrs. Fields Cookies, to discuss her journey from a young cookie enthusiast to becoming America's Cookie Queen. Debbi shares her story of growing up in a modest household, the challenges she faced while building her cookie empire, and how her determination and passion for quality ingredients led to her success. Listeners will gain insights into Debbi's entrepreneurial spirit, her innovative approach to overcoming business challenges, and the importance of perseverance. Whether you're an aspiring entrepreneur or simply love a good success story, this episode is packed with valuable lessons and inspiration.   Key Takeaways [08:05] The Power of Passion and Quality Ingredients: Debbi shares how discovering butter as a key ingredient transformed her baking and led her to commit to using only the best ingredients. [15:27] Facing Rejection and Persevering: Despite numerous rejections from investors, Debbi's relentless pursuit of her dream helped her secure the funding needed to start Mrs. Fields. [22:06] Innovative Marketing Techniques: On the first day of business, Debbi's innovative approach of giving away free cookies to attract customers helped her turn failure into success. [25:07] Building a Brand Around Customer Experience: Debbi focused on creating a memorable customer experience, believing that customer satisfaction would naturally lead to financial success. [30:39] Overcoming Personal and Professional Challenges: Balancing her role as a mother of five and a businesswoman, Debbi talks about the importance of finding support and staying true to one's personal and professional goals. [37:05] Empowering Employees and Creating a Positive Culture: Debbi discusses her unique hiring process, emphasizing the importance of passion for the product and the ability to create a fun and engaging environment. [46:26] Adapting to Change and Knowing When to Let Go: Debbi reflects on the difficulty of selling her company and the importance of staying true to one's values, even when faced with challenging decisions. Notable Quotes (08:05) "Butter changed my life. At 13, I decided I would never use margarine again. Quality is affordable." (17:19) "The chance will never come if you give up. Keep knocking, keep asking, because someone out there wants to say yes to you."  (24:31) "I never focused on money. The only register that matters is you want to register happiness." (39:20) "When you're building a company, you need people willing to move mountains, to do something fun, different, and even embarrassing."  Resources: Visit the official Mrs. Fields website Purchase Debbi's Cookbook, Mrs. Fields Cookie Book Follow Mrs. Fields on Instagram Follow Female Foodie on Instagram

https://blog.thesaleswhisperer.com/p/gene-hammett-conversations 00:00 Bouncing Back from Financial Loss and Personal Transformation 06:26 The Importance of Tough Conversations in Leadership 09:20 Effective Leadership Development and Training 14:48 Leading Up and Creating a Culture of Open Communication 18:49 The Value of Private Coaching and Personalized Attention 20:43 Using Tools and Frameworks for Meaningful Change 26:25 The Importance of Having Tough Conversations in Business 31:11 The Power of the Missing Conversation 38:30 The Dangers of Avoiding Tough Conversations 43:37 Empowering Employees to Make Decisions 45:58 The Pitfall of Wanting to Be Liked Instead of Being a Leader 50:07 The Role of Jiu-Jitsu in Personal Growth 53:24 Gene Hammett's Approach to Helping Individuals with Tough Conversations   Market like you mean it. Now go sell something.   Name your price for the Make Every Sale Program here: https://saleswhisperer.gumroad.com/l/OiXZk   SUBSCRIBE to sell more, faster, at higher margins, with less stress, and more fun! https://www.youtube.com/@TheSalesWhispererWes ----- Connect with me: Twitter -- https://twitter.com/saleswhisperer TikTok -- https://www.tiktok.com/@thesaleswhisperer Instagram -- http://instagram.com/saleswhisperer LinkedIn -- http://www.linkedin.com/in/thesaleswhisperer/ Facebook -- https://www.facebook.com/wes.sandiegocrm Facebook Page -- https://www.facebook.com/thesaleswhisperer Vimeo -- https://vimeo.com/thesaleswhisperer Podcast -- https://feeds.libsyn.com/44487/rss YouTube — https://www.youtube.com/@TheSalesWhispererWes Sales Book -- https://www.thesaleswhisperer.com/c/way-book   BUSINESS GROWTH TOOLS https://12WeeksToPeak.com https://CopyByWes.com https://CRMQuiz.com https://TheBestSalesSecrets.com https://MakeEverySale.com https://www.TheSalesWhisperer.com/ https://www.thesaleswhisperer.com/c/ipa

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class This episode is packed full of practical advice and personal stories that will resonate with new and aspiring shop owners. From leadership and financial management to team development and continuous learning, there's something for everyone. Key insights include the significance of self-awareness, the balance between assertiveness and approachability, the value of mentorship, and the necessity of understanding financial health. Show Notes Watch Full Video Episode Leadership Challenges for New Owners (00:03:39) Discussion on the courage and mindset required for new shop owners transitioning from technicians. Matt's Personal Story (00:04:46) Matt shares his journey of overcoming a catastrophic injury and learning to run his business. Developing Leadership Skills (00:05:10) The importance of recognizing personal strengths and weaknesses in leadership. Balancing Assertiveness and Approachability (00:06:22) The challenge of being both assertive and approachable as a leader. The Value of Delegation (00:06:54) Panelists discuss the difficulties of delegating tasks and trusting team members. Peer Support in the Industry (00:08:01) Carm highlights the importance of seeking help and support from peers in the automotive industry. The Role of Coaching (00:10:04) Tom emphasizes the benefits of leveraging coaching services for business success. Understanding Finances (00:12:19) Discussion on the significance of financial awareness and making informed business decisions. Building a Strong Foundation (00:13:28) Tom draws parallels between scouting and building a successful automotive business. Finding Purpose and Alignment (00:15:02) The importance of aligning with team members who share the business vision. Letting Go and Empowering Employees (00:15:52) Insights on the challenge of stepping back and empowering employees to grow. Creating a Team of Heroes (00:16:32) Discusses the importance of guiding younger technicians and the balance between letting them learn through struggle. Controlled Failure as a Learning Tool (00:17:22) Explores the concept of controlled failure in learning and its parallels to youth-led scouting. Understanding Financial Margins (00:18:33) Emphasizes the significance of understanding profit margins and financial health for shop owners. The Importance of a Shop Management System (00:19:14) Highlights the necessity of having a solid shop management system for operational efficiency. Facing Business Uncertainties (00:22:02) Matt shares his initial fears and the value of a comprehensive business plan before opening his shop. The Courage to Hire (00:23:10) Discusses the fear of hiring an advisor and the eventual realization of their value in the business. Hiring the Right People (00:25:35) Focuses on viewing employees as assets and the importance of making informed hiring decisions. Customer Loyalty and Shop Culture (00:27:28) Stresses the need for a strong shop culture to maintain customer loyalty and service quality. The Value of Training (00:28:17) Discusses the importance of investing in training for employees and the long-term benefits it brings. Being a...

In this dynamic conversation, I dive deep with Brandon, a leadership and team-building expert, as we uncover the pitfalls of hiring mere task managers instead of unlocking employees' true potential. Brandon emphasizes the power of empowering employees, giving them the freedom to explore and make impactful decisions. Echoing Steve Jobs, he says, "We hire smart people so they can tell us what to do." Brandon highlights the necessity for leaders to be perpetual learners, discovering hidden talents and abilities within their teams.So grab your earbuds and learn how to:Avoid the trap of hiring task managers—focus on extracting true value from your employees.Empower employees with the freedom to explore and make decisions for their growth and the business's success.Become a learner about your people—uncover their hidden talents and abilities.Cultivate curiosity and inquiry-based communication as key traits of effective leadership.Embrace self-awareness, continuous learning, and open-mindedness as essential leadershipConnect with Brandon on Instagram, website or podcast.Recommended leadership books: The Bonds That Make Us Free by C. Terry WarnerLeadership and Self Deception by the Arbinger InstituteChange Your Questions, Change Your Life by Merrilee AdamsHigh Output Management by Andrew GroveFirst Break All the Rules by Marcus Buckingham–We weren't meant to do this alone… Whether it be business, relationships, or life. This is why this is an invitation for you…to join us inside the Relationships Beat Algorithms Alliance!!!Click here for a summary of the Alliance because if you're coming here into the show notes, there's a good chance you already know! ;)—We've made it easy to see George's top 10 book recommendations! Click here to find George's top 10 recommended books for mindset, customer journey, and relationships. —Questions or comments about the episode? I'd love to hear from you! Send me a DM over on Instagram @itsgeorgebryant or pop on over to our free Facebook community, Relationship Beat Algorithms. —Links not showing? Hop on over to our podcast blog, mindofgeorge.com/podcast for all the links from the show notes.—What do we talk about in this episode?00:00 Introduction to Leadership Masterclass00:56 Curiosity and Inquiry-Based Communication01:09 Unique Leadership Philosophies01:31 Empowering Employees for Success08:25 The Importance of Defined Roles09:59 Coaching and Continuous Learning23:11 Balancing Flexibility and Certainty31:08 The Importance of Clear Agreements31:37 Challenges in Modern Marketing32:48 Traits of Effective Leadership33:54 Personal Economics of Leadership35:48 Developing a Leadership Philosophy41:25 Continuous Growth and Self-Awareness51:08 Top Book Recommendations for Leaders