The Digital Restaurant

Send us a textIn this week's episode of The Digital Restaurant, Carl is joined by Alayna Sullivan, Senior Director of Corporate Comms at Olo, fresh from Food on Demand. Together, they cover five big stories shaping the restaurant and off-premise landscape, including DoorDash's mega acquisitions, Chipotle's new catering pilot with Olo, and the rising footprint of Wonder.Timestamps:00:01:30 – Chipotle x Olo Catering PartnershipChipotle pilots Olo's Catering Plus with promising early featuresAverage catering check size = $350+ 

Send us a textThis week on The Digital Restaurant, Carl and guest co-host Jason Berkowitz dive into:Qu's move toward smart kitchens with integrated IoT systems (0m 50s)A sharp reflection on the restaurant "disruptors" that weren't — from Zume Pizza to Ghost Kitchens (4m 35)Why Chipotle's negative sales aren't just about the economy — and how training and tech are key to recovery (11m 05)A fascinating new look at menu personalization trends with EveryBite data (17m10)How technology can — and should — help restaurants become more sustainable (23m 20)Support the show

Send us a textThis week, Carl is joined by Deborah Matteliano, the Global Head of Restaurants at AWS, for a wide-ranging conversation that covers everything from tariffs and avocados to AI strategy, Seamless's surprising comeback, and the limits of restaurant robotics. Drawing from her experience at Uber Eats and now at Amazon, Deborah offers sharp insights on how data, delivery, and design are reshaping the restaurant landscape.Topics include:1m 15: How Chipotle's avocado strategy is shielding it from tariff turbulence9m: Why Grubhub's Revival of Seamless Could Be Wonder's Secret Weapon16m 55: The real reason Kernel scrapped its robots22m 20: The DoorDash + Domino's partnership.30m: Boston's permit requirements on the delivery companies.If you're serious about restaurant tech and the off-premise channel, this one's a must-listen.Support the show

Send us a textThis week on The Digital Restaurant, Carl is joined by Yaro Tsyhanenko, founder of PickPad, to break down the headlines shaping restaurants and tech:⏱️ Timestamps 00:00 – Intro: Meet guest host Yaro, CEO of PickPad 01:00 – Why did Yum Brands partner with Nvidia? 05:37 – What does Qu's State of Digital 2025 Report reveal? 13:06 – Why did Starbucks acquire Empower Delivery? 18:47 – Are loyalty programs evolving or stuck in the past? 26:02 – Could Bolt disrupt Uber and DoorDash in North America? 30:00 – What is PickPad, and how is it improving restaurant pickup?

Send us a textWelcome to The Digital Restaurant! Carl is joined by Bernadette Heier, Managing Editor from Food on Demand, marking the first time a professional broadcaster joins the show.[00:01:07] Planes, (Trains?) & Automobiles – A New Kind of Off-Premise? Shake Shack is expanding its partnership with Delta Airlines, bringing its brand to first-class passengers. As restaurants seek new ways to expand off-premise, is the future in the skies—or even on freeways?[00:03:04] Dashboard Dining: The Rise of In-Car Ordering – SoundHound AI partners with Chrysler, Hyundai, and Kia to bring voice ordering into vehicles. while the team explores how Mavi shares insights into how personalized ordering could reshape the drive-thru experience.[00:04:29] Is Tech Fatigue Real? Some operators are reassessing their technology investments. McDonald's pulls back on voice AI, and Chipotle's Autocado robot returns to the lab. Are restaurants overwhelmed, or is the industry just demanding stronger ROI?[00:10:15] Wonder Acquires a Media Powerhouse – Wonder, fresh off acquiring Grubhub, now buys Tastemade. With 160 million social followers, this move could redefine how food content drives sales.[00:13:07] Starbucks Rethinks Store Design – As mobile pickup surges, Starbucks looks to rebalance digital and in-store orders. What can the industry learn from their approach?[00:19:24] Agentic AI in Restaurants – Yum Brands is testing AI-powered restaurant managers through its Byte AI Restaurant Coach, signaling a shift toward automated decision-making in fast food.[00:22:32] Food On Demand Conference Preview – Bernadette shares why Food on Demand (May 5-7 in Las Vegas) is the must-attend event for off-premise and restaurant technology leaders.

Send us a textWelcome to this week's episode of The Digital Restaurant Podcast! Carl is joined by special guest Olga Lopategui, a leading expert in restaurant loyalty and digital engagement, to break down the latest innovations shaping the restaurant industry.⏱ [01:07] – Just Salad Gets $200M InvestmentWhat makes Just Salad's tech stack unique?How will this funding impact digital transformation in restaurants?Will they use the investment for expansion, technology, or both?⏱ [04:42] – Just Eat Takeaway's Acquisition by ProcessWhat does this mean for global food delivery consolidation?How does it compare to previous acquisitions like Grubhub?Could DoorDash face challenges in global expansion?⏱ [09:09] – The Digital Guest Experience & UX InnovationHow should restaurant UI/UX evolve for better ordering?Why should apps customize the interface for individual users?What lessons can restaurants learn from brands like Taco Bell's Veggie Mode?⏱ [14:19] – What Are Digital Twins & Why Do They Matter?How do digital twins work in the restaurant industry?Can virtual simulations replace traditional prototype testing?How might predictive maintenance reduce restaurant downtime?Additional Paper here⏱ [19:53] – Dutch Bros, Panda Express & Domino's on Mobile OrderingHow did Dutch Bros perfect their mobile app launch?What improvements are Panda and Domino's making?Why is mobile ordering crucial for customer loyalty and convenience?Support the show

Send us a textCarl welcomes guest host Cijoy Olickal, a restaurant tech expert, to break down key industry trends.

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Send us a textOn today's episode of The Digital Restaurant, we dive into bold predictions for the year ahead, including the rise of Indian cuisine in delivery, the growing role of automated restaurant technology, and speculation on potential acquisitions and IPOs in the year ahead. We also reflect on last year's forecasts to see how they held up. Support the show

Send us a textThis episode of The Digital Restaurant features Tony Illes, founder of Tony Delivers, a new food delivery service disrupting the Seattle market. The conversation delves into the impact of Seattle's “Pay Up” legislation, which has reshaped the food delivery landscape, reducing delivery volumes for platforms like DoorDash and Uber Eats. Tony shares his journey from a side hustle as a delivery driver to creating a business aimed at empowering drivers and improving customer experiences.Key Discussion Points: • Origins of Tony Delivers: Tony describes his entrepreneurial journey, inspired by dissatisfaction with existing platforms and conversations with friends. He highlights the importance of empowering drivers to run independent businesses. • Impact of Pay Up Legislation: The ordinance significantly reduced delivery volumes, driving up prices and prompting customers to shift to pickup. • Empowerment Model: Tony Delivers aims to give drivers autonomy, allowing them to innovate and deliver via any means they choose. It contrasts with traditional platforms that control economic terms. • Challenges and Growth: Tony outlines his app development, challenges in competing with established marketplaces, and his vision to disrupt the delivery model by cutting overhead and focusing on fairness. • Future Goals: Tony aspires to redefine the delivery ecosystem, integrating logistics beyond food delivery, and fostering trust among customers, drivers, and restaurants.The episode highlights Tony's unique approach to the delivery space, emphasizing autonomy and fairness over profit maximization, and positions him as a rising innovator in a highly competitive industry.Support Tony through his GoFund me page here: https://gofund.me/74e92b46Support the show

Send us a textIn this festive episode, Carl and Meredith explore five transformative trends in the restaurant industry as we wrap up 2024. They kick things off by discussing how personalization is finally becoming a reality for big brands like McDonald's and Yum! Brands, leveraging data to craft tailored offers for customers. The conversation then moves to the latest Toast Trend Report, revealing intriguing shifts in dining habits, such as the growing popularity of early-week and same-day reservations, reshaping how restaurants plan and operate.The discussion continues with DoorDash's proactive efforts to tackle fake Dasher accounts, a move with wide-ranging implications for delivery costs and gig economy efficiency. They also highlight Fresho, an Australian startup revolutionizing the wholesale food supply chain with a $17M funding boost. Finally, the hosts examine how smart technology is integrating with restaurant operations, from POS-connected kitchen equipment to predictive maintenance tools. This episode is packed with insights into how innovation is driving change across the industry.Support the show

Send us a textIn this episode of The Digital Restaurant, Carl and Meredith dive into the hottest topics shaping the future of the restaurant industry. From Touch Bistro's bold 2025 State of Restaurants Report to the resurgence of ghost kitchens, the conversation explores how technology and innovation are redefining dining trends. The duo breaks down why AI adoption is critical for restaurants of all sizes and examines the latest advancements in electric kitchen technology, including the intriguing concept of battery-powered stoves. Wrapping up the episode, they explore how Google Maps' AI-driven enhancements are revolutionizing restaurant discovery and customer engagement.Packed with insights and actionable takeaways, this discussion is a must-watch for restaurant operators, tech enthusiasts, and anyone curious about the future of dining. Don't forget to share your thoughts in the comments—whether it's about ghost kitchens, AI tools, or your views on the electrification of kitchens. Subscribe for more episodes packed with expert insights, and check out the links in the description to dive deeper into the topics discussed!Timestamp:0:00 Introduction02:00 Touch Bistro Restaurants 202509:00 Will Ghost Kitchens Make a Comeback? Or Evolove into Software?12:00 Are Restaurants Ready to Lead with AI?19:00 Should your next stove have a battery?22:00 Google Shatters Expectations for Restaurant Discovery26:00 Closing remarksArticles mentioned:1. Touch Bistro Restaurants 2025 https://bit.ly/3LGeVWs2. Will Ghost Kitchens Make a Comeback? Or Evolve into Software https://bit.ly/3FwLn42UrbanPiper Aims 10x Growth in US Market: https://bit.ly/3YjvGV83. Are Restaurants Ready to Lead with AI?https://bit.ly/3Fa7kbWHow Yum Brands Serves Up Digital Innovation: https://bit.ly/3LY8bpKEven Mom-and-Pops Are Investing in Artificial Intelligence: https://bit.ly/3YGoeOf4. Should Your Next Stove Have a Battery? https://bit.ly/3M7s3O25. Google Maps Will Use AI to Answer Questions About New Restaurants: https://bit.ly/3M75QpdSupport the show

Send us a textIn this episode of the Digital Restaurant Podcast, we dive into several key industry trends and developments. We discuss Wonder's surprising acquisition of Grubhub at a steep 91% discount, exploring how this deal could bolster Wonder's vision of a "super app" for mealtime. The conversation shifts to the growing impact of Ozempic on the restaurant industry, with discussions around how reduced appetites might affect dining behaviors and prompt restaurants to rethink menu offerings. We also tackle the challenges CFOs face in financing restaurant tech, as the industry grapples with the high costs and benefits of tech investments. We touch on the rising trend of self-ordering kiosks, exemplified by chains like Bojangles and Shake Shack, and the potential for loyalty integration. Finally, we explore Serve's acquisition of Vebu, marking a potential shift toward a consolidation of automation technologies in the restaurant spaceTimestamp:00:01:14 Wondering why Wonder grabbed Grubhub?00:05:44 What does Ozempic mean for restaurants?00:09:4 RFDC Highlights: Financing Technology00:13:52 More evidence to show that kiosks were the tech to have in 202400:17:03 Serve Buys AutocadoArticles mentioned in the video:Wonder Grabbing GrubhubWonder Acquiring Grubhub - Restaurant Business Onlinehttps://bit.ly/3sbsD4fWonder Buys Grubhub for a Stunning Discount - IB Timeshttps://bit.ly/45n1q6hWonder Grabs Grubhub: WSJhttps://bit.ly/45n57X4-What Ozempic Means for RestaurantsOzempic's Impact on Restaurants - Franchise Timeshttps://bit.ly/45n0SoI-Financing Technology in RestaurantsRestaurant CFOs Embrace Technology - Franchise Timeshttps://bit.ly/45lFy6I-Kiosks as a Key Tech Trend in 2024Bojangles and Grubbrr Installing Kiosks - Restaurant Divehttps://bit.ly/45mf9l4-Serve Robotics Buys Vebu (Autocado)Serve Robotics Buys Vebu - Restaurant Divehttps://bit.ly/45n5aM2Support the show

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Send us a textArticles mentioned in the video:DoorDash and Toast are quietly becoming ShopifyRelated Article: DoorDash Debuts Commerce Platform, Mobile App Support for MerchantsInstacart is likewise wrapping around its B&M clientsRelated Articles: Instacart focuses on diversifying tech, brand partners to fuel growthInstacart adds games, personalized coupons to its smart carts4. Supply chain AI supporting Wendy's & ChipotleRelated Article: Supply chain AI supporting Wendy's5. Lists - finally!Support the show

Send us a textIs drone delivery the future of dining convenience, or simply a fleeting trend? Let's unveil the groundbreaking partnership between Serve's robot delivery and Wing's drone technology, poised to revolutionize how food finds its way to your doorstep. By synergizing Serve's short-distance, heavy-load capabilities with Wing's high-speed, long-distance prowess, we explore a new era of delivery efficiency that could breathe new life into ghost kitchens. Yet, as with any innovation, we're faced with the complexities and logistical hurdles inherent in this dynamic ecosystem.On another front, the ever-pertinent issue of data privacy in restaurant delivery takes center stage. Recent legal developments in New York City have stirred the pot for platforms like DoorDash and Grubhub, putting the spotlight on the disparities in data access between large restaurant groups and independent operators. We'll discuss innovative approaches to data sharing that aim to balance consumer privacy with business growth. Meanwhile, Thanks and Attentive's collaboration offers a masterclass in leveraging SMS marketing to foster customer loyalty, exemplified by Babacus's impressive results. As the digital dining landscape evolves, we invite you to reimagine your dining experiences through the lens of technology and data.Support the show

Send us a textWhat if your food delivery arrived late 98% of the time? Join us as we explore staggering statistics from InTouch Insights on the current state of the digital restaurant landscape. Meredith and Carl reveal why younger consumers under 45 are setting the trend in delivery orders and discuss the intricate challenges of ensuring on-time deliveries—only 2% hit the mark! We dissect the complications of batching orders, delve into the importance of accurate delivery estimates, and uncover Pepsi's creative strategies to drive pizza sales on DoorDash. Plus, find out how AI could be the game-changer for "lazy yet smart" workers looking to excel in this fast-paced industry.Switching gears, we dive into the transformative power of AI within business and technology. Learn why hiring smart, efficient workers who can harness AI is critical, and discover the potential of AI agents to replace traditional apps, paving the way for personal digital assistants. We offer actionable insights on integrating AI into your decision-making processes, highlighting tasks ripe for automation and those best handled through human-machine collaboration. Finally, hear from Joe Park, CTO at Yum, about balancing tech investments with human interaction in hospitality, and get the scoop on Olive Garden's strategic move to partner with Uber Eats, all in response to evolving consumer demands.Support the show

Send us a textCan the restaurant industry learn from airlines and hotels when it comes to loyalty programs? In this eye-opening episode, we sit down with Irvi Patel, who shares her remarkable transition from the finance sector to her current role leading customer experience and engagement at GoToFoods. Irvi provides a fascinating comparison of industry maturity stages, illustrating the immense growth potential in the restaurant sector through data-driven decision-making and consumer behavior insights. You won't want to miss her expert analysis on developing effective loyalty strategies that can set restaurants on a path to success, much like their hospitality counterparts.Digital transformation is sweeping the restaurant industry, and we explore what this means for brands at different stages of digital maturity. From the pioneering digital solutions of Starbucks and Chick-fil-A to GoToFoods' customer-focused enhancements in their apps and websites, we break down how restaurants can navigate this complex landscape. We liken first-party channels to boutiques and marketplaces to department stores, providing a clear understanding of the strategies involved. Discover the importance of a common digital platform for managing multiple brands and achieving efficiency in customer engagement.Finally, we delve into the power of personalization and its role in enhancing guest experiences. By integrating loyalty programs with first-party channels and leveraging customer data, restaurants can significantly improve operations and customer satisfaction. Irvi emphasizes the importance of engaging with loyal customers and asking the right business questions to utilize data effectively. We also touch on digital hospitality and how new technologies like the QPOS system can create seamless omni-channel experiences. Tune in to learn how restaurants can achieve digital maturity and elevate their customer interactions to new heights.Support the show

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Send us a Text Message.Can technology enhance your dining experience, or is it slowly eroding the personal touch that makes dining special? Join us as we dissect Pete Wells' provocative retirement essay and engage in a lively debate between Meredith and Carl on whether technological innovations like kiosks and mobile ordering are a blessing or a curse for the hospitality and restaurant industry. While Wells laments the loss of personal interaction, Meredith counters with compelling arguments on the efficiency and satisfaction that technology brings to fast food and casual dining. Drawing insights from our book "Delivering the Digital Restaurant," we delve into the generational shift towards digital preferences and how modern diners are redefining the dining landscape.Beyond the dining room, we delve into the financial dynamics between restaurants and delivery platforms like DoorDash and Uber. Learn how restaurants might be inadvertently funding these platforms through merchant-funded promotions and the broader implications of this trend. We also explore the groundbreaking potential of reinforcement learning in AI, revealing how it can elevate customer experiences, streamline operations, and drive future growth. Amidst mixed economic forecasts, there's a tech-driven transformation underway in the restaurant sector—tune in to discover how these advancements are reshaping your dining experience and the industry as a whole.Support the Show.

How would your restaurant handle a massive global outage affecting millions of devices and services? On this episode of the Digital Restaurant, we dissect the recent CrowdStrike crisis, shedding light on how it exposed critical vulnerabilities across various industries, including restaurants. Learn how businesses like Starbucks took a proactive approach to turn a negative situation into a customer win by offering free coffee during the outages. We'll equip you with actionable strategies to prepare for IT failures, ensure vendor and system redundancy, and maintain robust communication to support your customers during such disruptions.Next, we dive into California's Prop 22 and its significant impact on gig workers and companies like Uber, Lyft, and DoorDash. Discover the legislative complexities and what this means for the future of the gig economy. We also spotlight Bojangles' cutting-edge AI, Bo Linder, revolutionizing drive-thru service, and explore its potential future applications. Finally, we examine New York's Restaurant Reservation Anti-Piracy Act and its implications for the dining industry. Hear about the measures being implemented by restaurants and reservation platforms to combat unauthorized reservation sales and what this could mean for your next dining experience. Don't miss this comprehensive discussion that ties back to our book series, Delivering the Digital Restaurant.Support the Show.

What if a new law could make your favorite takeout significantly more expensive? Join us on this week's The Digital Restaurant as we unravel the profound impacts of Seattle's new delivery driver wage laws on local eateries. You'll uncover how a $26.40 minimum wage and additional mileage fees have led platforms like DoorDash and Uber Eats to impose a $5 surcharge, slashing delivery demand by half. We explore how restaurants like Bok Bok Fried Chicken and Biscuits are tackling these challenges head-on by creating their own delivery services to manage costs and enhance customer experiences. Plus, we dive into the broader implications of similar laws across the U.S., revealing the uncomfortable truth about consumer benefits from low driver wages.Peek behind the curtain of restaurant management as we weigh the benefits of employing W-2 hourly drivers versus 1099 gig workers. Learn why maintaining visibility on third-party marketplaces remains crucial, even when handling deliveries in-house. We also introduce you to the exciting world of dashboard dining through Maviio's On my Way platform, which promises to revolutionize pickup orders. Finally, see how Kura Sushi leverages cutting-edge automation to stay competitive amidst soaring labor costs and shifting consumer behaviors. Discover how effective marketing can make all the difference in communicating their value proposition without resorting to heavy discounts. Don't miss this insightful episode that navigates the future of restaurant delivery and the technologies shaping it.Support the Show.

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What if the restaurant industry isn't just facing a temporary downturn, but a fundamental shift in how it operates? Join us on this thought-provoking episode of The Digital Restaurant as we scrutinize Technomic's bearish forecast for 2024, digging into the reasons behind sluggish traffic and rising price sensitivity among consumers. Discover how cutting-edge technology helps us track these trends in real-time yet surprisingly hasn't managed to slash operational costs. We also bring you fresh insights from Inciso's latest report, capturing the thoughts of IT and digital e-commerce professionals across various restaurant segments on the future of the industry.In the second part of our episode, we turn the spotlight on McDonald's recent pause in its partnership with IBM for voice AI in drive-thrus. Could this signal a shift in how fast food giants approach technology? We share personal experiences and insights about voice AI, comparing McDonald's approach with Taco Bell's successful implementation. Additionally, we explore the strategic use of music in restaurants, examining how different tempos influence customer behavior and reinforce brand identity with real-world examples from industry leaders like McDonald's and Starbucks. Don't miss this engaging conversation that ties together technology, consumer behavior, and the evolving landscape of the restaurant world.Support the Show.

What happens when two industry giants like Amazon and Grubhub join forces? This episode unpacks the latest integration that allows Amazon customers to order directly from Grubhub via Amazon's platform. We'll explore the ripple effects this move could have on competitors like DoorDash and Uber Eats, and speculate on further collaborations that might completely reshape the food delivery landscape. Amazon's increased stake in Grubhub is a game-changer, and we dissect the benefits for restaurants and Prime members, as well as consider the ever-growing importance of subscription services in today's market. Consumer insights researcher Lisa Miller joins us to shed light on the declining trend of delivery services, especially in the full-service restaurant sector, attributing this drop to rising fees and quality issues. We also discuss the potential shift from QR codes to NFC technology for a smoother dining experience and delve into the skepticism surrounding lab-grown meat. Survey findings from YouGov show a significant hesitation among consumers to embrace lab-grown meat, and we analyze how education, branding, and positive messaging can shift public opinion. Tune in for a comprehensive look at the future of restaurant technology and evolving consumer preferences.Support the Show.

Discover the future of eating out without stepping foot outside your door as Meredith and I slice into the digital dining revolution. We kick off with the surprisingly sophisticated world of pizza trackers, examining whether these real-time updates truly enhance customer satisfaction or if they're just a tech gimmick. But it's not all about the tracking – we also sink our teeth into the heated debate surrounding junk fees in the restaurant industry. How will new legislation impact those extra charges tacked onto your meal by delivery platforms? And what's cooking at McDonald's with their digital marketing fund? We serve up fresh insights as we tour the National Restaurant Show, revealing a trend toward tech that delivers tangible results over a mere flash in the pan.As we continue to simmer on the topic, we scrutinize the precision and customer value of pizza delivery systems through the lens of YouTuber Sam Reid's deep-dive investigation. Can you trust the name on your pizza box? We'll share how these tools are connecting customers to the in-restaurant experience from the comfort of their couch, despite occasional system gaming. And as consumer behavior shifts under the weight of rising delivery fees, we explore McDonald's smoldering strategy to stoke the fires of customer loyalty through personalized digital experiences. Tune in for a hearty portion of food for thought as we dissect how these trends might reshape your dining habits and the restaurant industry at large.Support the Show.

Join us in this insightful episode of The Digital Restaurant Podcast from the Food on Demand Conference at the Bellagio in Las Vegas. Dive into the discussions with industry experts like Andrew Custage from Medallia and Deena DePhillips from Red Robin, as they explore pivotal topics ranging from the impacts of delivery versus pickup pricing to the crucial decisions between building versus buying technology. Don't miss Travis Kalanick's rare appearance at a conference stage, sharing visionary thoughts on the future of meal delivery and automation. Tap into the complexities and strategies behind restaurant technology, third-party platforms, and more. Whether you're an industry veteran or a curious newcomer, this episode offers valuable perspectives on the evolving landscape of restaurant technology.Support the Show.

Discover the future of dining with us as we unravel the latest technological marvels transforming the restaurant industry. You'll get an insider's look at how digital advancements like kiosk ordering and mobile pickups are reshaping the customer journey, yet sometimes leave us tapping our feet with longer wait times. Hold onto your forks for our special sit-down with Irvi Patel from GoToFoods and Maria Rivera from Small Sliders at the Food on Demand conference, where we'll slice into the rise of delivery-only models and ghost kitchens.Grab your headphones and prepare to be served a hearty discussion on the self-service revolution. We analyze the impact of apps from culinary giants such as Panera and Chipotle on customer satisfaction and scrutinize how they're performing against the charm of traditional eateries. Get ready for a taste of AI in drive-thrus and the innovative spin on pickup lockers, as we pepper in the challenges and successes that accompany these technological treats. Plus, we'll stir the pot with Grubhub's latest partnership with Hilton, dishing out what it means for your next in-room dining experience.Finally, we simmer down to the hot-button issue of tipping in America. Hear about Domino's crafty coupon strategy designed to sweeten the deal for both patrons and drivers. We'll pour over the historical context of gratuities, the modern twists POS systems have added to this long-standing practice, and how industry heavyweights like Texas Roadhouse and Starbucks are adapting. It's a full menu of insights that'll leave you with food for thought, so tuck in and join the conversation!Support the Show.

Discover the future of restaurant delivery and technology in our latest episode, where Meredith and I dissect Deliveroo's earnings, the shift towards first-party pickup channels, and how senators are scrutinizing junk fees. If you're in the restaurant business or just a food delivery aficionado, this discussion is packed with insights on consumer behavior, the UK versus US financial transparency, and whether pandemic-driven changes are here to stay. Join us as we navigate the dynamic interplay between customer data trends and restaurant technology. We'll explore why operators are craving end-to-end tech solutions and how this demand is transforming customer interactions, from digital kiosks to personalized ordering experiences. Don't miss out on our analysis of investment trends within the industry and the critical need for transparency in digital transactions, a hot topic amongst policymakers. Tune in for an enriching conversation at the forefront of the restaurant industry's tech evolution.Support the show

This special edition of The Digital Restaurant podcast features James Buell COO of World of Beer Bar & Kitchen, discussing the innovative approaches to digital customer acquisition. The conversation revolves around how the integration of technology, particularly through partnerships with companies like Nift, plays a crucial role in driving customer engagement and loyalty.James shares his journey from a marketer to COO, emphasizing the value of mentorship and seizing opportunities within smaller, nimble teams. World of Beer's focus on delivering exceptional customer experiences, both in-house and digitally, through their open floor plans, exceptional beer and food offerings, and customer-centric operations, is highlighted as a key differentiator in the competitive restaurant landscape.The use of digital tools, such as the World of Beer app, enhances customer engagement by offering personalized recommendations and encouraging exploration within the beer community. The discussion also delves into event marketing and the strategic pivot to grassroots approaches, effectively bridging the gap between digital presence and physical experiences. Nift emerges as a pivotal partner in acquiring net new customers by leveraging geo-targeting to introduce World of Beer to potential patrons who have yet to experience their offerings. James underscores the importance of the first visit, facilitated by Nift's unique approach to customer acquisition, which not only introduces new customers to World of Beer but also significantly impacts average check sizes compared to traditional marketing methods.The conversation with Nift also covers the mechanics of their model, emphasizing the symbiotic relationship between digital initiatives and physical customer experiences. Nift's ability to generate new customer visits without cannibalizing existing clientele and its measurable impact on business metrics such as average check sizes and customer acquisition costs underscores its value as a digital marketing tool.James' narrative reflects a comprehensive digital strategy that embraces technology, personalized customer engagement, and partnerships to enhance the dining experience and business growth. His insights offer valuable lessons on the dynamic interplay between digital innovation and operational excellence in the restaurant industry.Learn more about Nift at www.gonift.comLearn more about World of Beer at www.WOBfranchising.comSupport the show

Imagine your dinner zooming to your doorstep, no driver in sight - that's the future we're unpacking as Waymo and Uber blaze trails with driverless deliveries right here in Arizona. The roads to cost reduction and safety enhancements are mapped out in a captivating discussion, where we navigate through the impact on tipping culture and the potential for marketplace delivery services to thrive. Then, in a personal twist, I share a laugh-out-loud debate: when celebrating milestones, should one opt for car-shaped dumplings or the real deal?When the screens go dark and the systems crash, how do digital restaurants keep the burger flipping and the dough rising? We're examining the lessons learned from tech outages that left giants like McDonald's and Panera in a bind. With insights from industry experts, we strategize on defending against cyber threats and maintaining customer trust amidst digital disruption. Plus, we look beyond the IT department for answers, exploring how entire teams can become cyberspace sentinels.Joining us for a riveting exchange, Priyam Saraswat from Vooch dives into the murky waters of chargebacks and 'friendly fraud,' a growing thorn in the side of restaurant revenues. With the younger crowd's slight of hand challenging operators, we rally the community to discuss tactics for shielding businesses from these sneaky setbacks. We also ponder the potential of driverless tech in easing these financial pains. Your thoughts on these pressing matters are not just welcomed, they're essential – let's stir up the conversation and cook up some tech-savvy solutions together.Support the show

In this insightful episode, we're thrilled to welcome Lauren Fernandez, the visionary behind Full Course, a groundbreaking initiative reshaping the landscape of the food industry. Lauren joins host Meredith to share the exciting journey and purpose of Full Course, an organization dedicated to empowering underrepresented entrepreneurs in the culinary world.Lauren reveals the inspiring addition of three dynamic women to the Full Course board, each bringing a wealth of experience and knowledge to support the mission. From the revival of legacy brands to the infusion of tech in restaurants, Lauren and Meredith delve into the essence of Full Course's mission: to provide minority and women entrepreneurs with the necessary tools, strategies, and capital to grow their brands.This conversation is not just about investment; it's about making a tangible impact, nurturing brands that cater to diverse communities, and fostering a more inclusive industry. Lauren discusses the challenges these entrepreneurs face, from the lack of access to capital to the need for operational expertise, and how Full Course is addressing these gaps.Moreover, Lauren touches on the significant consumer behavior shifts post-pandemic, highlighting the demand for culturally rich and diverse dining experiences. This episode is a deep dive into how Full Course is not just investing in businesses but is committed to changing lives by supporting the growth of unique, culturally significant restaurant brands.Meredith and Lauren explore the critical role of technology in modernizing restaurant operations, emphasizing the need for innovative solutions to age-old problems like inventory management. They also discuss the essential elements Full Course looks for in potential investments, with a strong focus on the founders' vision, leadership, and the brand's unique position in the market.Join us as Lauren Fernandez shares her passion and vision for a more inclusive and innovative food industry, through the lens of Full Course. This is more than an investment story; it's a movement towards a future where every entrepreneur, regardless of background, has the opportunity to thrive in the culinary world.Support the show

Could your next meal be crafted by artificial intelligence? Tune in as we unwrap the layers of a tech-charged restaurant revolution, where NVIDIA's silicon brains may soon whisk up your dinner while unified commerce cooks up a seamlessly interconnected dining experience. We've sliced into the heart of the pizza-making world at the Vegas Pizza Expo, savored the digital-only innovation of Chick-fil-A's New York experiment, and peppered in Joe Kaskowski's seasoned insights. Our journey through the industry isn't just about tasting the future; it's about savoring the rich blend of tradition and tech.This week's menu also serves up a hearty discussion on the financial tech shake-up with Loop AI, stirring the pot on the sticky issues of third-party delivery woes. As we sift through the grit of transaction tracking and untangle the spaghetti of chargebacks and cancellations, we're seasoning our conversation with a dash of legislative spice from Florida's latest direct communication laws. It's a full course of strategizing and storytelling, plated with a side of personal experiences and a sprinkle of human essence that no robot chef could ever replicate. So, grab your fork and let's dig into the delicious details!Support the show

In a recent captivating episode, industry visionaries Carl Orsbourn, Meredith Sandland, Dan Londono, and moderator Kristen Hawley dove deep into the transformative wave sweeping across the restaurant and hospitality sector. Amidst a backdrop of relentless change propelled by digital innovation, consumer preferences, and the global pandemic, the panel explored how the landscape of dining and food delivery is evolving.The episode, rich in insights, began with an emphasis on the pressing need for adaptation within the restaurant industry. Facing new cost pressures, shifting business models, and an ever-growing demand for technological integration, the discussion underscored the importance of resilience and creativity among restaurant operators. The panelists, representing a spectrum of expertise from startup ventures like Alfalfa to seasoned authors and analysts, shared their perspectives on navigating these changes.Central to the conversation was the concept of delivering the digital restaurant experience. Carl and Meredith, co-authors of "Delivering the Digital Restaurant," shared their journey into writing the book and the necessity for restaurant owners to seriously consider digital adoption. Dan Londono shared Alfalfa's story, illustrating how a tech-enabled approach from the ground up can redefine the fast-casual dining experience, focusing on a balance between healthy eating and indulgent treats like salads and donuts.A significant part of the discussion revolved around the challenges and opportunities presented by off-premise dining options such as delivery and takeout. With consumer behavior tilting increasingly towards convenience, the panelists delved into how restaurants could optimize their operations and customer experience through technology, without sacrificing the essence of hospitality that defines the industry.Dynamic pricing emerged as a pivotal theme, with Carl introducing the audience to the concept of using data-driven strategies to adjust pricing in real time, mirroring practices from the airline and hotel industries. This approach, he argued, could lead to more efficient pricing strategies that align more closely with customer demand and willingness to pay.The human element of the restaurant business, particularly labor issues and the changing workforce dynamics, was also addressed. The panelists shared innovative solutions to staffing challenges, including leveraging technology for training and operations, and fostering a culture that values and motivates employees.As the conversation unfolded, the future of restaurants was painted as one of immense potential, driven by personalization, efficiency, and sustainability. The panelists envisioned a world where technology not only streamlines operations but enhances the dining experience, making it more tailored and enjoyable for consumers.In conclusion, the podSupport the show

Is the clink of cutlery against plates soon to be replaced by the silent tap of digital orders? Join Meredith and me as we venture into the world of 100% digital restaurants, weighing the pros and cons of this tech-driven frontier. In the bustling realm of quick-service eateries, touch screens and kiosks are quickly becoming more than just a way to skip the line; they're pivotal in harvesting customer data and inflating check averages, all while striving to maintain that irreplaceable human touch in hospitality. We'll tackle the burning questions around the real price of customer contact info and the hefty investment needed to snag it. Get ready for a culinary journey that could change the way you think about your next dining experience.This episode serves up a full course on the European restaurant scene, diving into the undercurrents of loyalty programs that seem to miss the mark and how data might just be the secret sauce to reinvigorate them. As we slice through the challenges of implementing new technology, like the backlash against dynamic pricing, we also sink our teeth into the evolving economics of the restaurant industry. From the magic number that makes a chain profitable to the revolution of central production units and tech at the heart of new dining concepts, we're peering into the kitchen of tomorrow. So, pull up a chair and savor the insights as we dissect the transformation of the food industry with a blend of skepticism and foresight.Support the show

Embark on an enlightening journey through the intricacies of food safety with Christine Schindler, the innovative mind behind Pathspot. As the founder and CEO, Christine brings her background in biomedical engineering and global public health into the bustling world of food service, ensuring diners enjoy meals that are just as safe as they are delicious. At Create last year, Meredith took the conversation to the next level, exploring how restaurants are upping their game in hygiene practices with the help of cutting-edge technology.Get ready for a masterclass in prevention and improving health awareness as we discuss the pandemic's silver lining: a universal pivot towards prioritizing health and safety. Christine and her team at Pathspot are at the forefront, employing a network of sensors that transform back-of-house operations into a digital fortress against contamination. Hear how their hand-washing  system is a true game-changer, providing real-time feedback on hygiene standards and safeguarding against potential health threats. It's not just about washing hands; it's about redefining the standard of cleanliness for the entire industry. Join Meredith and Christine for a compelling dialogue on how technology is serving up a future where dining out is synonymous with peace of mind.Support the show

Explore the pulsating heart of the restaurant industry with us as we dissect DoorDash's latest earnings and the seismic shifts in food prices that have reached a 30-year summit. As we navigate through the financial intricacies, we shine a spotlight on the subtle strategies at play in this fiercely competitive market. From Focus Brands' pivot to a platform-centric approach to the ways in which soaring costs shape the dining landscape, we're serving up a full course of analysis that promises to satisfy your appetite for industry knowledge.Venture into the future with us as we stir up the conversation on dining and retail's evolving symbiosis. With insights into Walmart's intriguing partnership with Wanda and the innovative models that Cluster Truck and Kitchen United bring to the table, we question the traditional boundaries between shopping aisles and restaurant tables. And as we chew over Chipotle's sustained financial success, we ponder the potential market disruption ushered in by alternative delivery services and semi-prepared meal kits, all while food prices continue to climb.Cap off your experience with a taste of tomorrow, as we examine Wanda's acquisition of Blue Apron and mull over the savory prospects of drone delivery. Not to be outdone, we delve into Cartgen robots' dance with Uber Eats in Tokyo, a city that may well become the proving ground for automated delivery in urban jungles worldwide. Join us for a rich blend of strategy, technology, and culinary evolution that's tailored to satiate your curiosity and whet your appetite for what's next in the digital dining domain.Support the show

Unlock the secrets of culinary content kings Mike Duffy of Yum Crunch and Matt Holloway from Bad Manners. Our kitchen conversation sizzles with their innovative strategies for captivating the palates of digital audiences. From selfie marketing triumphs to the subtle art of social media algorithms, they dish out anecdotes of their journey reshaping the promotional playbook. Their insights serve as a masterclass for foodpreneurs eager to stir organic growth and turn customers into loyal brand promoters through the magnetic power of online engagement.Feast on our rich discussion about the future plate of the restaurant industry. As hashtags and QR codes become the new salt and pepper of marketing, we also carve into the generational shift where social video content is king, and multitasking millennials and Gen Z-ers are the court. Listen as we cover the seismic shift toward social media dominance, exploring the multitasking trends of content consumption, and speculate on the future of AI in the kitchen, stirring both awe and a pinch of nervous anticipation.As we raise our glasses to the power of human connection, we can't help but get excited about the potential of an AI-generated hologram cookbook—sparking a debate on tradition versus tech in the culinary world. Mike and Matt join in, reflecting on the importance of actual engagement in the algorithmic age, and we close with a nod to the unity that shared meals and conversations bring to our tables. Tune in to whet your appetite for innovation and leave with a full serving of wisdom for the digital age.Support the show

Get ready to explore the seismic shifts affecting your favorite dining spots as Meredith and I, Carl, guide you through the evolving landscape of the restaurant industry. As Google repositions itself, stepping away from being a middleman in online food ordering, we unlock the repercussions for restaurants and their relationship with tech giants. We don't just stop at a surface analysis; instead, we delve deep into the lawsuit that might have nudged Google aside and the newfound importance of Google My Business in directing patrons to restaurants' chosen ordering methods. Plus, we'll dish out the details on Uber Eats' landmark profit, and what this breakthrough signifies for the broader delivery service sector.Then, strap in as we catapult into the trends and hurdles that today's food service businesses are navigating – from staggering sales predictions and the shift in consumer dining habits to the pressing issue of employment within the industry. You'll get an insider's perspective on how operators are grappling with labor costs, recruitment, and the integration of kitchen tech, alongside the strategies they might employ to combat the financial hangover from the pandemic. And for a taste of tomorrow's tech, we examine Starship's impressive funding success and how innovations like Apple's Vision Pro could transform your next meal into an augmented reality adventure. Join us for this rich blend of culinary currents and technological tides, and witness the restaurant revolution unfold.Support the show

Step aside, traditional pizza delivery—there's a new slice in town, and it's rolling your way. Join us as we sit down with the visionary Benson Tsai of Stellar Pizza, whose fully automated mobile food trucks are dishing out pizzas faster than you can say "extra cheese, please." Benson, who's traversed from the electric vehicle industry to a SpaceX collaboration, now marries his chemical engineering savvy with his culinary curiosity to dish out delectable pizzas on the go. Discover the unexpected journey that led this innovator to reimagine the pizza-making process, and how his high-tech approach is taking Los Angeles by storm, particularly among hungry college students and corporate event-goers.In a whirlwind of efficiency and technology, Benson unveils the operational wizardry behind Stellar Pizza. Imagine a world where pizza production hits warp speed, churning out a fresh pie every 45 seconds. This isn't your average food truck; it's a glimpse into the future of fast food, combining prep work genius with sophisticated commissary logistics. Benson's tale is a tantalizing peek into how automation is slicing labor costs and revolutionizing how we satisfy our pizza cravings. So, grab a slice of this action-packed episode to feed your curiosity and perhaps spark your own entrepreneurial spirit in the bustling world of tech-driven gastronomy.Support the show

Unlock the future of dining as Meredith and Carl dissect the evolving tastes of the restaurant industry, analyzing shifts in customer ordering habits and the ingenious ways full-service venues are adapting. As off-premise sales maintain their stronghold, with delivery dwindling and takeout holding firm, we bring to light the rise of direct online ordering and its stronghold on the sector. We tackle the daunting hurdles of inflated labor and commodity costs, and consider the findings from a recent Bank of America report, which uncovers an unexpected spike in technological investments. The conversation takes a turn towards the power of social media, where we unravel the diverse promotional strategies restaurants employ, navigating through the realms of Facebook, Instagram, Twitter, and the burgeoning influence of TikTok.Prepare to gaze into the technological crystal ball with the Rabbit R1,  that's set to revolutionize the way eateries harness smart tech. We explore the leap from language to action models and the role AI will play in refining customer interaction and streamlining operations. The episode also contemplates the delicate balance of marketplace charges, examining the tug-of-war between restaurants, consumers, and delivery platforms. We take a journey East to scrutinizeMeituan, assessing its approach to an aging demographic amidst a challenging economic landscape. Join us on this culinary adventure, where we peel back the layers of industry trends and technological feats, serving up insights that could very well shape your next dining experience.Support the show

Join Carl and Meredith in a fascinating discussion with Anand from Gala Enterprises, recorded at the CREATE conference for Nation's Restaurant News. This episode delves into the critical path to digital maturity for restaurants and the role of technology in this evolution.Anand shares his unique perspective, having grown up in the restaurant industry and now investing in restaurant technologies. From the challenges of integrating disparate systems to the revolution brought on by cloud computing, Anand brings to light the profound impacts and ongoing needs for technology in restaurants.Key points discussed in this episode:[00:01:00] Anand's journey from restaurant operations to investing in restaurant tech.[00:02:00] Overcoming the challenge of non-integrated systems to create cohesive digital ecosystems.[00:03:00] The transformative effect of technology on restaurant efficiency and data management.[00:07:00] The role of APIs and the confusion surrounding technology selection for operators.[00:09:00] The convergence trend in restaurant technology and the rise of 'all-in-one' solutions.[00:09:00] Investment insights on distinguishing viable tech businesses from fleeting products.[00:14:00] The shift to cloud-based POS systems and their future as the backbone of restaurant operations.[00:15:00] Predictions on the simplification of technology and cost reduction as the industry matures.[00:17:00] The distinction between machine learning applications and true artificial intelligence in the restaurant space.Carl and Meredith explore these topics and more, offering valuable insights for both independent operators and multi-unit brands looking to navigate the digital landscape. Stay tuned as they draw parallels with other industries, highlighting potential future trends for the restaurant sector.Subscribe to The Digital Restaurant Podcast to not miss out on expert interviews like this, where we unpack the latest in digital innovation shaping the future of dining.For further engagement and insights, reach out to Anand on LinkedIn or visit www.GalaCapitalPartners.com. Follow us on YouTube and our social media channels to stay updated with the latest episodes and conversations.Support the show

Ready to envision the future of dining? This week, we're slicing into how Walmart's cutting-edge drone delivery could be a game-changer for the restaurant industry. Imagine your favorite meals flying to your doorstep! We dissect Walmart's innovative approach, servicing 1.8 million households, and its ripple effect on everything from kitchen layouts to inventory management. Plus, we're serving up a taste of personalization with AI-powered search, and how this tech could create a bespoke dining experience for your next big game day party.As we stir the pot further, we discuss the perfect recipe for digital engagement in an era where a strong online presence is as crucial as the secret sauce in your burger. For restaurateurs swimming against the tide of marketing demands, we share survival strategies that won't nibble away at your budget. And, thanks to insights from the Nation's Restaurant News Intelligence report, we're sinking our teeth into the meaty topic of data-driven optimization—essential for those looking to cook up a storm in the digital transformation kitchen. So, join us for a feast of knowledge where we also grapple with the evolving tipping culture and propose innovative solutions to keep both customers and delivery drivers hungry for more.Support the show

Ever wonder how restaurants are adapting to the rapidly changing world?  Join us in this enlightening episode of The Digital Restaurant Podcast as we dive into the future of the restaurant industry with our special guest, Mario Del Perro, a visionary from DOM Food Group and co-creator of Mendocino Farms.  Mario shares his unique perspective on the future of the restaurant industry as we delve into the importance of understanding your target audience, creating a craveable menu, and more as we dissect the essence of building a successful restaurant brand. Mario also enlightens us on the significance of a kitchen designed for off-premise and virtual orders and how to navigate the complex virtual kitchen space. We talk about the food delivery revolution and the ever critical topic of sustainability in the restaurant industry. You'll hear Mario's take on creating a delivery-friendly healthy menu that maintains freshness and flavor, even after a 45-minute journey. The conversation doesn't end there; we dive into the influence of Whole Foods Market and the significance of health and sustainability in the industry. It's a discussion you won't want to miss!In this episode:

Ever wondered how your favorite burrito bowl or frappuccino is mirroring the likes of Amazon or eBay? Buckle up, as we take you through the evolution of digital restaurants, transforming into behemoths of personalized marketing and e-commerce efficiency. We're serving up a hearty discussion on the seismic shifts that Starbucks and Chipotle have made, and we're slicing into the meat of e-commerce metrics such as customer acquisition costs and lifetime value, essential ingredients for a thriving restaurant brand in the competitive online food space. And for a dash of tech-talk, we contrast the automated kitchens of Sweetgreen with e-commerce giants, stirring the pot on innovation in food service.As the main course, we present the intricate challenges and trends sizzling within the restaurant industry, particularly for those with 10 to 100 locations that are grappling with consolidation's mixed blessings. We sit down to discuss the delicate balance of efficiency and maintaining the zest of culinary innovation amidst a landscape of growing third-party delivery services expanding their reach. The heat turns up as we address the scorching topic of labor costs and tip fatigue, simmering with the question of whether this will push the industry towards the robotic arms of automation. Join us for this recipe of insights, where we blend the fresh perspectives of restaurant owners with the seasoned strategies of industry players to dish out a forecast for the culinary world of 2024.Support the show

In this episode of The Digital Restaurant podcast, we're excited to share our conversation with Steph So, the Head of Digital at Shake Shack. With a rich background in e-commerce spanning across various industries, Steph brings a unique perspective to the fast casual dining scene. Shake Shack, a leader in innovation within the restaurant space, has been a trailblazer in integrating hospitality into the fast casual setting.Steph discusses the brand's focus on creating an "enlightened experience" for guests, whether they're ordering from a kiosk, through the app, or in person. A remarkable 57% of Shake Shack's Q1 2023 sales were digital, a testament to the success of their digital strategy. Steph emphasizes the importance of removing friction from the digital experience, ensuring that it's intuitive and quick, yet still maintains a personal touch.The conversation then delves into the concept of digital hospitality and the balancing act between automation and human interaction. Steph shares insights on how automation has enhanced the role of team members, allowing them to focus more on guest experiences rather than just transactional duties.Another critical aspect discussed is the omnichannel approach of Shake Shack. Understanding that guests have different preferences, Shake Shack aims to provide a consistent, high-quality experience across all channels, whether it's in-store, via the app, or through delivery.Loyalty and guest centricity are also key themes. Steph talks about Shake Shack's approach to loyalty programs, focusing more on offering experiences rather than just discounts. She highlights the importance of personalizing guest interactions and how they use data to tailor experiences, driving both loyalty and frequency.Finally, Steph touches on the backend operations, explaining how they integrate various digital ordering systems to maintain accuracy and efficiency. This insightful episode provides a comprehensive look at how Shake Shack is navigating the digital transformation in the restaurant industry, setting new standards for guest experiences in fast casual dining.Support the show

Ever wondered how the restaurant industry is evolving amidst the shockwaves of the pandemic and soaring labor costs? Brace yourselves for an enlightening conversation with industry mavericks - Zach Rash, co founder and CEO of Coco Robotics, Seth Cohen, president of Sweetfin, Jim Goodman of Bevy and Glenn Gerlich of Loop AI, and of course the irrepressibly impressive Alex Canter and our host, Saul Cooperstein of Virtual Dining Concepts.We're also putting the spotlight on the intriguing tie-up of real estate and future delivery platforms in the restaurant industry in this episode. We delve into the potential of robotics in tackling high delivery costs and making it more profitable for restaurants. We also discuss the impact of technology such as drones and robots on the controversial topic of delivery platforms and their commissions. Our conversation takes a forward-looking turn as we delve into our expansion plans for 2024, the rise of virtual brands, and the importance of aligning with industry trends. We wrap up by exploring how vendors and suppliers can approach businesses in this fast-paced industry. So, join us for a thought-provoking discussion on strategies, industry trends, and the future of the restaurant industry. Be prepared for a hearty serving of knowledge!Support the show

Time to navigate the exhilarating world of virtual restaurants with Geoff Alexander, the entrepreneurial leader behind WowBao. This intriguing episode promises to dive into the finer details of this revolutionary sector, where we discuss the triumphs, the challenges, and the sheer potential that lies within. Geoff's passion for this space is infectious as he spills the beans on WowBao's unique approach to consistency and execution, and the importance of having resilient partnerships.Are virtual kitchens the future? Is their impact on traditional restaurants fair game or an unwarranted criticism? We tackle these pressing questions with an unbiased lens, exploring the various models within this space and the pivotal role of delivery platforms like Uber Eats and DoorDash. We also shed light on the controversy that often surrounds virtual brands, questioning the fairness of the criticism they receive for simply trying to survive and generate revenue. Geoff reveals the importance of supply chain partnerships in virtual brands. His insights into the success story of WowBao's standout Chinese food underlines the significance of having a unique product and a robust supply chain. Listen on as we reveal the recipe for success within the virtual restaurant landscape, underscored by innovation, resilience, and strategic partnerships!Support the show

In the latest episode of The Digital Restaurant podcast, we delve into the ever-evolving landscape of the restaurant industry, particularly focusing on the technological innovations reshaping dining experiences. Our discussion begins with the intriguing shift in the ghost kitchen segment, highlighting notable industry players like Kitchen United and Crave. We explore whether the concept of ghost kitchens was merely a pandemic phenomenon or a fundamental shift in the food service industry, examining the transition of these kitchens into more sustainable, tech-driven models.We then transition to a captivating discussion on the blurring lines between the front of house (FoH) and back of house (BoH). Illustrating this trend, we spotlight a new fine dining restaurant in Brooklyn, which merges these traditionally separate spheres, providing diners with a more immersive and transparent experience. This segment delves into the broader implications of such innovations for casual dining and traditional restaurants, emphasizing the importance of experiential dining, transparency, and involvement in modern culinary experiences.Another critical topic we cover is the surge in drive-thru and throughput optimization in the fast-casual sector, using Modern Market as a case study. We discuss how this trend is not only enhancing customer experience but also streamlining operational efficiency, reflecting a broader shift in consumer preferences and dining habits.The episode also features a thought-provoking segment on Walmart's technological advancements and their potential implications for the restaurant industry. We explore how Walmart's investments in AI, robotics, and digital marketing could set new standards for the restaurant sector, particularly in improving customer experience, store advertising and operational efficiency.Lastly, we delve into the recent anti-trust investigations within the EU concerning food delivery marketplaces. This discussion highlights the growing scrutiny over the balance of power between delivery platforms and restaurants, exploring the impact on competition, pricing, and consumer choice.This episode of The Digital Restaurant not only offers deep insights into current trends but also forecasts the future of dining, from ghost kitchens and fine dining experiences to the integration of technology in fast-casual settings. It's a must-listen for anyone keen on understanding the dynamic interplay of technology, customer experience, and operational efficiency in today's restaurant industry.Support the show

Ever wondered how restaurants manage the intricate dance of creating an exceptional dining experience while navigating the challenges of modern-day operations? This episode will be your backstage pass to that world, featuring Robin Robertson, the COO of Modern Market Eatery. Robin uncovers the sheer complexity of restaurant operations and enlightens us on how the guest experience has transformed due to new channels and a persisting labor crisis. Tune in to understand the importance of reducing team member anxiety, fostering a lively atmosphere, and using technology to simplify operations at Modern Market Eatery.Buckle up as we take a deep dive into the realm of restaurant automation and efficiency as we learn how Modern Market Eatery has harnessed the power of technology to reduce anxiety and increase precision in its operations. Robin sheds light on their future-oriented drive-through designed by the kitchen-first approach and the role of digital tools ensuring accuracy in off-premise settings. He also emphasizes the importance of people retention and spreading joy within their teams. Get a front-row seat as we explore the early stages of a restaurant interview and understand the power of navigating operational complexities. Learn how Modern Market Eatery leverages social media, YouTube, and other digital channels to engage customers and provide a seamless, enjoyable dining experience. Don't miss out on this insightful journey into the heart of restaurant operations.Support the show

Did you ever wonder how the future of food delivery would look like? Brace yourself as we dive into a fascinating discussion about the ongoing consolidation of the restaurant and off-premise industries. We'll be talking about HelloFresh and Nestle's new strategic moves and what they mean for your dinner table. Break down the ins and outs of HelloFresh's bold move towards establishing its own delivery fleet, and Nestle's big-bucks investment in Wanda with a vision of a mega mealtime app. Ponder with us on the potential impacts these developments may have, from improved customer service to innovative menus and even service.Support the show