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Tiff and Kristy spell out what it takes to onboard to the best of your ability. They touch on the questions a hiring manager should be asking themself during interviews, how an applicant will be learning about your practice, the appropriate vibes to give out for your business, and more.   Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Hello Dental A Team listeners. I am here with you again today with my fave podcaster I'm sorry rest of the team. She's got that title right now. She's got the crown Miss Kristy is here with me today And this one we had to talk about it beforehand and I'm excited. I'm now excited for this We had to brainstorm a little bit before recording this podcast to ensure we were on the right track and like minded on this which I think speaks volume to the   you know, podcast topic, but also to how well our team works together and how well our team really is bonded. And Kristy, before we get into today's topic, first of all, welcome. Thank you so much for giving me, it's Monday today, so giving me your Monday afternoon so we could record a couple of podcasts. How are you?   DAT Kristy (00:50) Good, I always look forward to my Mondays when I get to spend them with you.   The Dental A Team (00:54) Thank you. I used to do these on Fridays, which was like, it's a fun way to end of the week. But I was like, I think it's a fun way to start the week too, because we get time together. And then I just like them better on Mondays. So hopefully you guys do too.   DAT Kristy (01:08) I agree.   The Dental A Team (01:10) So today's podcast, you guys, if you're subscribed to our newsletters, you know that our podcasts kind of follow the same topic and genre of our newsletters. If you're not subscribed to our newsletters, hop over to TheDentalATeam.com, hit subscribe because there's actually, I mean, we follow the same cadence and the same topics, but they're gonna be a little bit different. So if you're looking for more information, a lot of times they have downloads in them too. So if you're not subscribed, go do that.   Our marketing team would love me for that little plug, but truly if you're not getting those yet, you should be, so go grab them. ⁓ Today's topic may be, I think today's topic on podcast might be a little bit different than topic by newsletter. And Kristy and I wanted to take a stab at really kind of switching the mindset on this space. And Kristy, think I'm gonna like boost our egos. I think you and I actually do really, really well.   at seeing something and flipping it and being like, well, what if we looked at it from this angle instead of that one? I think you and I actually do really, really well at that. So thank you for working together with me on that. Today, you guys, your newsletter coming through, like I said, it's gonna be a little bit different. Today's podcast, we're really gonna be talking about not off-boarding, like what to do, how to let someone go, because we're really not here for that. Like the consulting team is here for...   doing everything we can to hire the right person and to make sure that there's complete clarity around everything that each individual is doing, that the path is set and you actually have no questions about keeping them on or off boarding them. Like that's in your court, that is not in our court. So we thought it would be more beneficial and more fun for the two of us to really talk about onboarding correctly and like even before you're onboarding, what that looks like.   Kristy, I think this might actually be fun. I'm just spinning us a little bit, but I kind of want to talk about us attracting you into the Dental A Team because you haven't always been here, right? We have met you, Kiera, I have met you a long time ago, but you haven't been with the Dental A Team forever, even though to us and likely to all of our listeners, it does feel like you have been a part of this team since   DAT Kristy (03:20) No.   The Dental A Team (03:33) the very beginning, which I think also speaks volumes to our topic today because that goes right along with what we're thinking. Now, how did that happen, Kristy? Like, how did Dental A Team, how did we attract you? You found us. ⁓ We are so thankful for it. But how did we attract you, who fit so seamlessly into the dynamics of our team, our goals?   you literally like consult just like we do like everything about you embodies who we are. How is that possible? How did we do that?   DAT Kristy (04:11) Yeah, you know, with every place you go, there's little things that may change a little bit, but the heart of things don't change. And so you're right, if we align not only in process, but also culture. so ⁓ when it came time for my journey to shift and change, it was important to find the like minded space and people. ⁓   not only for me to help them grow, but for you guys to help me grow, right? Like they say, look around who you surround yourself with because you're kind of like the top five people you hang around, right? And so ⁓ it was really important for me to find that culture and process both, you know, and I'll make sure we were aligned.   The Dental A Team (05:05) Yeah, thank you. I think if you guys can hear what she's saying, right, Kristy's saying that she was able to see that she was in alignment with who we are as humans, that our goals, our vision, our company standards really aligned with Kristy. While there might be some caveats and some spaces of learning or some spaces where it's like, okay, I thought it would look like this, but let's try this or and let's try and let's create this. ⁓   DAT Kristy (05:07) Yeah.   The Dental A Team (05:34) That's massive because offboarding, offboarding does, it's not easy, you guys. It's not, there's not an easy peasy process that takes emotions out and just makes it to where you're the robot that can easily just fire people whenever you want. What I do instead is I try to make sure that I'm representing our company to the best that I possibly can in everything that I do. So when I'm going through, I'm the hiring manager for our consulting team.   When I'm going through, I'm doing the same thing Kristy said she's doing. I'm looking to see, does this candidate align with who we are? the response is coming back in alignment with how we speak to each other or how we speak to clients. Is it in alignment with what I would love to see a timeline as, right? Like I've gotten, I've had candidates where I'm like, my gosh, their resume is fantastic. This is the experience that I want, spot on.   I'm gonna reach out to them and I don't hear from them for like a week. I'm like, well, that's not in alignment with us. And so ensuring that on both sides, we're taking a step back and we're questioning the alignment of those pieces, I think is a huge, huge reason why it's been successful. Now, in order to do that, this is a caveat, you guys. You can't just show up and just,   expect everyone to know how to show up, right? You've got to really lead by example. And in my opinion, we are leading by core values, mission and vision. We are driven by the why of this company. And that is what attracts people. That's what attracted Kristy. Kristy was attracted to the why of our company, our mission, our vision.   and how we show up, which are our core values. I show up in our core values, Kiera does, Britt does. When Kristy came to the interview, she was like, okay, got it. I can see it in real life. So Kristy, as an outsider, you're applying for a job. In what ways were you able to see that we did have an alignment or at least enough alignment to say, let's explore this in that... ⁓   hiring process, like in the application process, you're sending your resume outside of listening to us on on podcasts, I'm thinking how can offices kind of emanate and represent that in a space where like minded people can find them?   DAT Kristy (08:06) Yeah, if I'm understanding you correctly, think it's truly... ⁓   You have to make sure you're painting clarity for people on, you have to speak your culture. Like for instance, how many times do we talk to our own clients and say, do you have a mission statement? Do you have core values? And they'll be like, yeah, we do, somewhere. You know what I mean? You have to live it and you can't just say, yes, I have it. You have to show that you have it and you use it and it means something.   The Dental A Team (08:37) Mm-hmm.   DAT Kristy (08:47) Right? And so when I found you guys, you could recite it. You lived it. You wove it into your process. Right? And it told me that it means something to you and you live by it. Like it's our code of conduct, if you will. Right? And it can't just be put in a drawer. You have to keep it alive in order for it to serve the ultimate goal and mission, if you will.   The Dental A Team (09:15) Mm hmm. Yeah, I totally agree. And it's just a it's a rep an outward representation. And so I think even in our job ads, right, and I know I work a lot with clients on this. I know I see you guys doing it, too. I know Monica just helped a client last week with some job ads. But making sure those job ads speak to you because I can write a job ad. But if you copy and paste the job that I wrote, even writing it for you, even my clients that I've worked with for seven plus years,   DAT Kristy (09:16) Thank   The Dental A Team (09:44) I can write it for you and I know you, but unless you go in and speak some of yourself into that ad, it's not gonna hit, it just doesn't resonate. And so a lot of practices too are very different than who I am. So if I write your ad and I attract me to your practice and your practice doesn't, you're not me, that person is likely not gonna be a good fit.   DAT Kristy (09:51) Mm-hmm.   Right.   The Dental A Team (10:13) Right?   It's just, she could or he could for sure for the, maybe for the long run, but attracting that like-minded person takes really being able to know who you are and who you want to show up as and then doing that every single day. It makes me think of like, if I went and applied at Chick-fil-A, I know exactly how I'm supposed to show up. If I apply at Target, if I apply at Starbucks, I know exactly how I'm supposed to show up.   Dutch Bros. I wouldn't apply at Dutch Bros because it's too much energy output. I know that, right? But if I can go to Starbucks where it's still energy output, but not quite as much, it's a little tamer of a coffee process, I really want to be a barista one day. That's why I'm saying these. I would love to be a barista. ⁓ But I'm going to judge it. I'm going to judge where I'm applying based on those aspects. My son did the same thing. His first job even, he's looking at, is this a company I want to work for?   Is this a company that I can represent and be happy at? Because no matter what he understood as an employee, he's walking in as a representation of that facility. And if it's not a company that he is in alignment with, either what they're doing, he doesn't understand what they're doing, or he's not excited to be there himself, he knows that he's not gonna be able to represent that and he's gonna be a really just angry human.   And if they're not happy, that's where off-boarding comes in, right? Like now you're into the space of like this kid, dang it Brody, like you suck. He's like, yeah, cause I hate working here. Got it. Right. Or he sees like team members, employees that are like not loving life. Like he's judging these entry level positions based off of that. So to be in a position where we're high level, we're getting paid way better. We've got some schooling behind us.   DAT Kristy (11:48) See you.   The Dental A Team (12:07) Most of us at least see ease at least some sort of knowledge base or trying to get our foot into dental We're looking at those things as well Like how are people showing up and Kristy as I'm saying that I'm like that might be something that even is lost in the old like drop your resume off at the front desk like used to be able to drop it off and see what it was like to be like, ⁓ This is a place. I want to go or ⁓ okay, like   DAT Kristy (12:26) Yeah.   Mmm.   The Dental A Team (12:32) on and jot that down.   Yeah, so we lose some of that like visibility. But I do think this day and age people are looking at social media, people are looking at websites and people are researching. I know when we get when we get finally to the interview process, if I'm talking to a person who hasn't researched us, and they don't know who we are, they don't know how we show up, they haven't looked at the website, I'm like, well, that might not be a great fit. Because for our culture,   You've already done that. You know you fit and you're excited to work with us. You know?   DAT Kristy (13:04) I agree with you,   Tiff, so much. And I love that you use Dutch Bros. Hopefully everybody, even if you don't drink coffee, they have other things. But ⁓ I'm with you. I couldn't work at Dutch Bros. I appreciate what they do. But it's funny how many times that situation happens in practices and we want to make the employee wrong. And truly it was our process because we attracted the wrong person. I mean, if Dutch Bros. was attracting an introvert,   The Dental A Team (13:26) Hmm.   DAT Kristy (13:33) they'd be off boarding a lot of people, right? And so instead of, I mean, I like to say, I mean, when you and I looked at this topic, I literally was like, well, heck, if we're off boarding that many people, we've got to take some ownership on that side. You know, just like our patients, if there's attrition, we have natural attrition, they move away or death, that's gonna happen with employees too. But if we're having to off board a lot of employees, I think it's time that we take a step back.   The Dental A Team (13:36) Agreed.   DAT Kristy (14:01) and go, how are we attracting and who are we attracting? ⁓ One of the things with, we spoke about core values and our mission statement. I also think like, it's just not our why. And you made mention of this. It's also how we behave and how we show up. It's the why, the what and the how. And we get commitments around that. And if we're not getting that,   I'm always about extreme ownership. So how can I take a step back and attract the right person, attract the extrovert to Dutch brothers, not the introvert to, right? Because we're ultimately setting ourselves up for failure and for the person too. We didn't do right by them if we hired the introvert at Dutch brothers.   The Dental A Team (14:39) correct. Yeah.   I agree. And I think something you said there,   that's the like Simon Sinek, like what, what, how and why, right? And I think something that most practices nail is the what. We know what position we need to hire. We don't nail the how that position shows up for our company. So what, what is the how behind how that position contributes to our team? How do they show up for our team? And how do they show up for the patients? Meaning what is the job?   DAT Kristy (15:03) Thank   The Dental A Team (15:19) that they're doing and what are the metrics that tell us they are doing that job or not? Because oftentimes we also get stuck in the ⁓ mundane like feelings and emotions. And I'm not here to say that a stellar person, know, somebody, I've seen it. I've seen a manager who had stellar collections and like top-notch collections but couldn't communicate with the team. That's an issue, but that's a metric too. Like are we,   You know, how can we tie those things to the metrics? So if we can say your extreme ownership is massive, because if we can say as a leadership team or as an owner, I've done everything I can, they have complete clarity, I've had the conversations, offboarding then is much easier. Offboarding is difficult when there's still confusion, when either that person is gonna be confused because you let them go because they had no idea they did anything wrong.   or if you're confused because you can't even pinpoint why this person doesn't work with your team, you just know they don't work. That's the confusion. the what and the why. So what is the position? Why do you need it? And then how do we show up for that position? And what's the clarity around what that person's supposed to be doing?   DAT Kristy (16:41) I love that you say that, Tiff, because how many times do we even identify, let's just take an easy one. I need to hire a greeter, right? And they need to smile and they have to be able to answer the phone too, but it isn't just answering the phone. It's hearing the warm smile and we do it this way. How much of that did you portray? And even how much of that did you include in your interview process?   The Dental A Team (17:07) ⁓ uh-huh.   DAT Kristy (17:08) you know   what I mean? Did you have them answer a phone? This is really ⁓ a different way of looking at things, but I learned a different process when I was in practice where ⁓ at the end of the applying, it says, do not submit your resume. And we wanted somebody with detail. And so the people that submitted their resumes, mean, some of were great, but we threw it out, right? And we never ever   We also took bias, like people bias out of it. And so our first interview was always over the phone without seeing them. And we would instruct them to call at a certain time and how to handle the call. Like you're gonna schedule me an appointment for, and we wanted to hear, like we gave them specifics and hear how they deliver. Can you see how that then starts to align with our how and why? We painted the clarity of what to do.   and then listened for the results and saw how naturally they fit, if you will. It's a different strategy, but.   The Dental A Team (18:11) Absolutely, we used,   it totally is. used to do, ⁓ what's your favorite, respond to this with your favorite ice cream in the subject line or your favorite candy or your favorite baseball team. I've got offices that are in Chicago and you know, there's the Cubs and the White Sox are both Chicago. So it's like, what's your favorite ⁓ baseball team? Not to say, I love that baseball team too or yes, Sprinkles ice cream is the best, but to say, you caught that detail.   in there and I love that you said that, Kristy. used to, Kiera and I once upon a time had a recruiting company. We are not doing that anymore, everyone, and it is hard. I hated it. It was a long time ago. We don't need to go back there, but that's how I used to schedule the interviews. I would say, awesome. I will chat with you on Tuesday at 2 p.m. You call me. So if they didn't call me, if they missed that interview, they were out. It was an automatic out for me, or if they called late, but I do agree.   with getting the preliminary done, not having a face-to-face for the first time, listen for the details of what you need for that position. So if you're hiring a billing rep and you get someone you're like, I didn't love her on the phone, well, she's not talking to you, she's talking to insurance companies. So that might be okay. But if you're hiring a greeter that you're like, she was super shy, she didn't really, like she wasn't super forthcoming, she didn't have any questions for me, it wasn't engaging, is your patient gonna enjoy talking to that person on the other side? But then flip side of that, Kristy, I think you mentioned   something really, really beautiful you said, if we're hiring a greeter and we want that smiley personality, we want that bubbly person, like you're hiring for those things, but I've also seen practices, and this drives me a little nuts, I've seen practices that are like, I want the bubbly person who's building relationships with the patients, they're smiling, they're making eye contact, and they're excited to see the patients as soon as they walk through the door, they also answer the calls and they can pass it off. You find that person.   DAT Kristy (19:52) You   The Dental A Team (20:08) Right? And then they're like, her details suck and she can't multitask. Well, guess what? Those are two very differing personalities and you got to choose your heart. If she's stellar at building the relationships and your patients are fine waiting five minutes in the front lobby because she's sitting there talking to them and they're not angry when they go to the back, might be okay that she didn't call the insurance company for whatever, you know, whatever detail was.   miss, like then at that point it's do we have clarification of roles and are the duties in the right seat? Because personality will make a massive difference to the results that you want and you've got to figure out the type of person that you want in those seats as well.   DAT Kristy (20:46) Okay.   Yeah. The other factor in that too, Tiff, and I think in a way you touched on it was, it a skill thing or a will thing? You know, we've got to understand and also set benchmarks for time, right? I literally was talking to a practice last week and I just kept hearing, don't have time and we don't have time. And I'm just thinking, you know, we can always say, well, when I learned back in 19, whatever,   The Dental A Team (21:04) Yeah.   DAT Kristy (21:24) go there, but you know, we were just thrown in and that doesn't mean it's the right way. It doesn't mean it's the right way. And you know, we owe it to people to give them the time to onboard them and show them what we want. And it goes back to how you said, choose your heart. The time we spend early will reap rewards.   The Dental A Team (21:48) Totally agree. I think that's brilliant. we have worked so hard on our onboarding process to match it with our expectations and to match it with our core values and our mission and our vision because we want our team to be onboarded correctly, not willy-nilly. It was kind of like haphazard. honestly, we've hired a lot of amazing people and a lot of people who   They were, they are amazing humans. We've not hired anyone who's not an amazing human. I have loved everyone that we hired, but they may not have been the right fit for us, either at that time or just in general. It doesn't mean that they're not a good person. It just means that it didn't fit. And I am a firm believer in any aspect of life. If it's not fitting for me, it's not fitting for them either. It's not, there's no way.   we can coexist with one of us not working out and the other one working out. It just doesn't work that way. So this was so much more fun than the original topic we looked at. Thank you for taking that.   DAT Kristy (22:53) Yeah, agree, agree. Yeah, I'm with you   Tiff. mean, if we're off boarding so many people, let's just take a step back and focus on our onboarding and how we can choose differently. So, cause it's not fun off boarding. It isn't.   The Dental A Team (23:08) No, no,   and I don't want that to be like, eventually that is gonna be a conversation. It is a protocol that you do need to have in place. It should be very simple. There should be no questions asked and the person should be like, yep, got it, okay. They might still be angry, that's fine. That's an emotional situation, but there shouldn't be questions around it. And if you need help building that, fine. We've got references, we've got information, we've got documents we can help you with, but realistically,   take a step back and say, how can I prevent the need to off board someone? I want everyone here forever. having that protocol, sure, got it in our back pocket for if it is necessary, but how do I prevent that need? I don't want that at all. So go back through your hiring process and look at the team members that hired well. Like I'll look at Kristy and say, how did I attract Kristy to my team? How did I attract Trish to my team? Like Monica, to my team, Monica was a   referral from Trish because Trish knew that this was a fit for Monica. Trish knew it was a fit for us for the same reasons Kristy did. I actually, we didn't even realize until after Trish started the hiring process, she knew me previously, didn't even realize because it was a different space of life that we were connected. She applied to our company because she wanted to work with our company, not because of me. So it's just really cool to watch those things happen. So moving forward with hiring, I look at   DAT Kristy (24:28) Yeah.   The Dental A Team (24:34) the consultants that I have, Dana, and I say, what attracted this human, this perfect specimen of a consultant to our company? And how do I emanate that in the information I'm putting outward? Like the podcast, the job ads, those pieces, how do I make sure that I recruit those people again?   DAT Kristy (24:54) I agree with you. And you mentioned this early on too. One of my biggest tips would be make sure you're speaking to that employee in the beginning of your ad. So many times people write it about themselves. This is why, you know, but they're buying into what it's an emotional thing that it's going to bring to them. So make sure you're speaking to that, you know, on the onset of your.   The Dental A Team (25:20) I totally agree with you. That is a massive point. We get caught up in wanting people to want us. We want people to want to work with us. And I do want people to want to work with us, but I want people to first see themselves in the job, in the person that I'm describing. I want them to be able to check, check, check, say, yes, that's me, yes, that's me, yes, I want this, yes, I want to work with this company.   DAT Kristy (25:43) 100%. Yeah.   The Dental A Team (25:45) Awesome. All right, guys, I hope this was beneficial. think biggest takeaways, biggest action items, make sure number one, we talk about this all the time, you guys, core values, mission, vision, job descriptions are in alignment. We preach on this because you guys, it is the core of your company. So if those things, your org chart, those pieces are out of alignment, they're not solid yet, reach out, Hello@TheDentalATeam.com We can get on a call, kind of figure out what needs to happen. If you are our client, reach out to your consultant.   Easy peasy. Okay, don't reach out to hello. That gets a little confusing when things like that come through. So if you have a consultant on your team already on your side, reach out to your consultant. ⁓ Secondary to that, check and see like what's working, what's not working, and how can you duplicate what's working? How can you duplicate that higher and keep people for the long haul? I would love if every time we quote unquote off boarded someone, it was truly because they had a life change, not because   it was the wrong place for either of us. And sometimes we do outgrow each other. I do have to put that out there. If you're a team of seven today, and in a year and a half, you're a team of 13, 14, sometimes those team of seven team members need a team of seven. And that's okay too. That's an out, that's a life change. That's a, this space is no longer working for me. That's a life change. It's a growth space. That's okay too. It doesn't mean that there was something wrong. It just means that we're in a new space. So go check those pieces. If you're in the hiring world right now,   Check your ads, make sure your ads are speaking to you, and then check the kind of applicants that you're getting to your ads. Is there a trend in the type of applicants you're getting? Are they all wrong? Are they all right? Are they mediocre? Kind of check that and then revamp your ad to fit to attract someone different if you're not getting the right people. Kristy, thank you so much. This one was, like I said, this was really fun. At first I think we both were like, wow, that's a little wild. ⁓   DAT Kristy (27:39) What?   The Dental A Team (27:42) But I had a lot of fun with this one. So thank you for taking that journey with me, Kristy.   DAT Kristy (27:46) Yeah, absolutely. Thank you. Always a pleasure.   The Dental A Team (27:49) Thank you. Awesome. All right, guys, go drop us a five star review because you know this one was amazing. This was super fun for us. And also let us know what you loved. Let us know if there's anything we can do to help you. Again, if you're not yet a client, Hello@TheDentalATeam.com is a really easy space to reach us at. If you are a current client that we love and adore, we love and adore you on a consultant basis. So reach out to your consultant. She is here waiting to help you. All right, everyone, we'll catch you next time.  

Feeling frustrated this enrollment season? This episode is for you! We've got some ideas to help you take a break, take care, and make it through AEP and OEP.   Get Connected:

Ashley is obsessed with the coffee shop Dutch Bros... but should she reach out or is it a little weird? See omnystudio.com/listener for privacy information.

Ashley is obsessed with the coffee shop Dutch Bros... but should she reach out or is it a little weird?

Does the world really need another coffee shop?That's the question Darren Spicer had to answer before walking away from a six-figure career to start Clutch Coffee. The answer wasn't coffee—it was connection.In this episode, Darren breaks down why community, not caffeine, is his true product, what he learned from Dutch Bros, how he made it his own, and why being “Chick-fil-A for coffee” means never settling for average service.For every operator asking what business they're really in—this episode delivers clarity.To learn more about Clutch Coffee Bar and their work in the community, visit clutchcoffeebar.com._________________________________________________________Free 5-Day Restaurant Marketing Masterclass – This is a live training where you'll learn the exact campaigns Josh has built and tested in real restaurants to attract new guests, increase visit frequency, and generate sales on demand. Save your spot at restaurantbusinessschool.comFull Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.We have a lot more content coming your way! Be sure to check out our other content:Yelp for Restaurants PodcastsRestaurant expert videos & webinars

Joey thought the fish in the pond at Dollywood were goldfish... they are carp. Jelly Roll was at the TN game on Saturday. Joey wants to know who he calls to get on-field access. Does his “people” call UT’s “people?” Monday Morning Wake Up Call with 5 year old Raelynn Nancy struggled to fix something on her new phone in settings. She then discovered that she could make her text size larger. Karly has been teaching our boss how to use Facebook and how to screenshot. Hot Tea: Diane Keaton passed away. Jelly Roll won some Dove awards (Christian music awards) and gave a powerful speech. Eric Church walked the concourse of his concert without his sunglasses on and was only recognized by one person. We gave away a “Lainey’s Night Out” package that includes tickets to the show, a gift card to Gilly’s Western Work, and hair and makeup from TN School of Beauty on the show day. Joey wishes that restaurants would stop taking away the menu in the drive thru. He went to Dutch Bros and had no idea what to order because there was no menu. The workers were super nice though. Lucky 7 As Seen on TikTok: Witches are upset that Crockpot has not released a cauldron for them to cook in. Karly’s grandparents check obituary websites like social media. At what age does that become normal? One Minute with Mike Keith See omnystudio.com/listener for privacy information.

Joey thought the fish in the pond at Dollywood were goldfish... they are carp. Jelly Roll was at the TN game on Saturday. Joey wants to know who he calls to get on-field access. Does his “people” call UT’s “people?” Monday Morning Wake Up Call with 5 year old Raelynn Nancy struggled to fix something on her new phone in settings. She then discovered that she could make her text size larger. Karly has been teaching our boss how to use Facebook and how to screenshot. Hot Tea: Diane Keaton passed away. Jelly Roll won some Dove awards (Christian music awards) and gave a powerful speech. Eric Church walked the concourse of his concert without his sunglasses on and was only recognized by one person. We gave away a “Lainey’s Night Out” package that includes tickets to the show, a gift card to Gilly’s Western Work, and hair and makeup from TN School of Beauty on the show day. Joey wishes that restaurants would stop taking away the menu in the drive thru. He went to Dutch Bros and had no idea what to order because there was no menu. The workers were super nice though. Lucky 7 As Seen on TikTok: Witches are upset that Crockpot has not released a cauldron for them to cook in. Karly’s grandparents check obituary websites like social media. At what age does that become normal? One Minute with Mike Keith See omnystudio.com/listener for privacy information.

SLU/Chaifetz School of Business Professor Jerome Katz joins Megan Lynch as Dutch Bros is planning on entering the St Louis market.

Starbucks (SBUX) is firing 900 workers as a part of its restructuring plan for underperforming stores. Investopedia's Caleb Silver says CEO Brian Niccol's focus on the future hasn't worked yet, noting same-stores sales remaining on a decline paired with lackluster stock growth. Caleb points to upstarts like Dutch Bros. (BROS) and added pressure from well-established competitors creating more headwinds for Starbucks.======== Schwab Network ========Empowering every investor and trader, every market day. Subscribe to the Market Minute newsletter - https://schwabnetwork.com/subscribeDownload the iOS app - https://apps.apple.com/us/app/schwab-network/id1460719185Download the Amazon Fire Tv App - https://www.amazon.com/TD-Ameritrade-Network/dp/B07KRD76C7Watch on Sling - https://watch.sling.com/1/asset/191928615bd8d47686f94682aefaa007/watchWatch on Vizio - https://www.vizio.com/en/watchfreeplus-exploreWatch on DistroTV - https://www.distro.tv/live/schwab-network/Follow us on X – https://twitter.com/schwabnetworkFollow us on Facebook – https://www.facebook.com/schwabnetworkFollow us on LinkedIn - https://www.linkedin.com/company/schwab-network/ About Schwab Network - https://schwabnetwork.com/about

What Can 25 Years in Retail Real Estate Teach Us About Resilience and Growth?On this episode of Retail Retold, Chris Ressa welcomes longtime friend and industry leader Hue Chen, President of Saglo Companies, for a conversation packed with stories and lessons from 25 years in retail real estate.Hue reflects on starting his career in the trenches of the Great Recession, when lead-sharing boards and creativity kept deals alive. He shares how an unlikely sabbatical during that downturn reshaped his outlook, and why sometimes the “boring” tenants — daycares, laundromats, coin ops — deliver the biggest wins.From comparing ICSC attendee lists in 2018 vs. 2025 to unpacking why beverage brands like Dutch Bros and 7 Brew are exploding, Hue uses data and anecdotes to show how the retail landscape is constantly evolving. He and Chris also dive into deeper themes: what it takes to scale a company without being the bottleneck, how community-minded regional tenants often outperform nationals, and why consumer and retailer debt may be retail's real risk today.It's a conversation that blends history, humor, and hard truths — and proves that the best retail stories aren't always about lollipops and rainbows, but about resilience, adaptability, and the unexpected deals that shape entire careers.What you'll hear: How the Great Recession forged Hue's mindset — and why he never thought of leaving retailThe sabbatical that reset his career and gave him long-term perspectiveWhy “unsexy” tenants like daycares and laundromats can be the most profitable anchorsWhat ICSC attendee lists reveal about a generational shift in retail leadershipHow Saglo builds systems so the president isn't the bottleneckWhy regional tenants with 2–20 stores often outperform big nationalsThe explosion of beverage concepts like Dutch Bros, 7 Brew, and Luckin Coffee — and what makes them different from StarbucksWhy community engagement is often the real driver of tenant successThe hidden risks: consumer debt and retailer leverage vs. the strength of retail real estate fundamentalsLessons on adaptability, resilience, and how a single deal can shape an entire careerChapters00:00 Navigating the Great Recession: A Shared Journey09:32 The Evolution of Retail Real Estate20:47 Current Market Dynamics and Future Outlook24:56 Retail Resilience and Market Dynamics28:22 Concerns in Retail: Debt and Consumer Behavior31:26 The Importance of Community Engagement in Retail34:24 The Rise of Coffee Concepts in Retail40:30 Defining the 'Third Place' in Today's Society

Shoot us a Text.Episode #1154: Ford gets creative to close Q3 with a subprime rate push on F-150s. New Jersey locks in fair pay for techs doing recall work. And Chick-fil-A jumps into the specialty drink race with a fresh new concept.Show Notes with links:Ford is making a bold push to close Q3 strong by offering promotional interest rates to subprime borrowers—an unusual but calculated move that underscores growing affordability challenges in the new vehicle market.The deal, ending this month, allows buyers with credit scores below 620 to access the same low rates typically reserved for prime borrowers.Ford is targeting this incentive to move more F-150 pickups, which now range from $39K to nearly $80K.With average monthly payments nearing $750 and interest rates at 6.4%, the brand sees affordability as a top barrier to closing deals.Extended terms of 72–84 months are increasingly common, and Ford's finance arm says only 3–4% of its 2024 loans qualify as “higher risk.”“We wanted to provide the opportunity to those with credit ratings that may not be perfect,” a Ford spokesperson said. “This could help offset rising monthly payments.”New legislation in New Jersey is giving dealership service departments a major boost—ensuring fair pay for recall and warranty work while holding automakers more accountable.The “Motor Vehicle Open Recall Notice and Fair Compensation Act” takes effect April 2026.Manufacturers must reimburse at retail labor rates, not discounted warranty rates.Automakers must also pay 1.5% monthly of book value for any “stop sale” or “do not drive” recall units sitting on lots.Illinois saw an annual $249M increase in warranty payouts after passing similar legislation.“This legislation represents a critical step forward… and ensures that automakers fairly compensate those who fix their mistakes,” said NJ CAR President Laura Perrotta.Chick-fil-A is entering the specialty drink wars with a new concept called Daybright, a standalone beverage-focused brand launching near Atlanta later this fall.Daybright will feature smoothies, cold-pressed juices, and specialty coffees—no chicken sandwiches here.Operated by Chick-fil-A's innovation arm, Red Wagon Ventures, the concept joins earlier spin-offs like Little Blue Menu and Pennycake.The new brand enters a booming beverage space already being chased by McDonald's, Taco Bell, and Wendy's.Competitors like 7 Brew and Dutch Bros have seen triple-digit growth as Gen Z flocks to drink-first concepts.0:00 Intro with Paul J Daly and Kyle Mountsier1:07 Huge Launch Announcement at MoreThanCars.com2:20 ASOTU Edge Webinar TODAY at 2PM on Cost-Cutting3:10 Ford Offers Low Rates To Sub-Prime Buyers5:29 New Jersey MandJoin Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

Hey sweet mama, it's Bek!  I'm so glad you stopped by today.Let's talk sibling relationships; those beautiful, messy, refining connections that grow in the heart of our homes. As a mama of four (two boys and two girls), and one of eight siblings myself, I've seen the whole spectrum—from giggles and hugs to slammed doors and shouted words. There was a season when the tension between my sons was so strong that we had to separate their bedrooms. It felt like I was failing… like peace was something other families got to enjoy but not ours. I cried out to God—“Lord, help my boys. Help me.”And He did. The breakthrough came little by little; when I began speaking life over my sons. Instead of only correcting their behavior, I declared truth: “You are a mighty man of God. That's not who you are.” I trusted the Holy Spirit was at work even when I couldn't see it, and I began praying the attributes of God over them—patience, love, kindness, gentleness.It didn't happen overnight, but it did happen. Today, those same boys who couldn't share a room now snowboard, fix cars, and hang out at Dutch Bros together: with joy and peace! So if you're in the thick of it today, mama, don't give up. You're not alone. God hears your prayers. He sees your tears. And He is faithful. Here's your tip this Friday:Start speaking life TODAY. Tell your kids who they are in Christ. Declare peace over your home. Pray the characteristics of God into their hearts. Ask the Holy Spirit to move: He's already at work.

In this episode of Restaurant Owners Uncorked, Wil welcomes Darren Spicer, co-founder and CEO of Clutch Coffee Bar, a fast-growing drive-thru coffee concept with 17 locations across the Carolinas. Darren shares his journey from bagging groceries to working at Dutch Bros, then taking a leap from a successful medical sales career to build Clutch Coffee with his co-founders. The conversation dives into the brand's philosophy of serving “positive energy,” its people-first culture, growth strategy, and the importance of authentic customer service as a differentiator in an increasingly transactional industry. Darren highlights lessons learned in funding, location strategy, and leadership while underscoring his belief that hospitality is about genuine human connection, not just speed or convenience.Key Takeaways Origin Story: Darren's first taste of customer service came as a teenage barista, which shaped his passion for hospitality. Dutch Bros Influence: His time at Dutch Bros taught him the value of culture and service, but a shift tp franchising pushed him to start Clutch. Founding Clutch: In 2018, Darren and two co-founders self-funded Clutch with $500K, opening two stores within four weeks. Unique Experience: Clutch delivers “positive energy” through upbeat music, face-to-face ordering, and genuine interactions, not just transactions. Drive-Thru Focus: The model is primarily drive-thru with small footprints, initially built from converted buildings, now expanding with custom builds. Company-Owned Model: All 17 locations are company-owned to preserve brand consistency and culture, though franchising may be considered later. Growth Strategy: Targeting 5–10 new stores per year with careful site selection—favoring ease of access, visibility, and commuter-heavy routes. Customer Base: Average customer is a 33-year-old female, but Clutch appeals to anyone on the move, from students to retirees. Challenges: Rising coffee tariffs and labor costs require careful pricing strategies while maintaining customer experience. Leadership Philosophy: Darren emphasizes intentional training, consistent reinforcement of culture, and leading by example to scale hospitality.

Dutch Bros PSA full 1799 Mon, 08 Sep 2025 17:14:28 +0000 mc4amilzaVM4vX8VT52wCP2vwJlivPnU comedy The Wake Up Call comedy Dutch Bros PSA The Wake Up Call is a morning radio show based in Sacramento, California, and heard weekday mornings on 106.5 the End. Gavin, Katie, and Intern Kevin wake up every morning to have FUN and be FUNNY, while you start your day. This show has unbelievable chemistry and will keep you laughing all morning! 2024 © 2021 Audacy, Inc. Comedy False https://player.amperwavepodcasting.com?feed-link=https%3A%2F%2Frss.amperwave.n

In this episode of the Neighborhood Ventures Podcast, Lexi moderates a discussion with Bart and Heidi on three major stories shaping Arizona's market. First, Dutch Bros is moving its headquarters to Tempe — bringing jobs, culture, and long-term growth potential. Next, they unpack why multifamily absorption is outpacing supply and what that means for rent growth, concessions, and investors. Finally, they explore the rise of millionaire renters in Phoenix, why high-net-worth individuals are choosing luxury apartments over ownership, and how this shift impacts both lifestyle and economics. Whether you're an investor, renter, or simply curious about Arizona's booming real estate market, this episode dives deep into what these trends mean for the Valley.

Today's top stories: Fatal DUI crash investigation interrupted by 2 other alleged DUI drivers Bakersfield man arrested after shooting person at Oildale trailer park Fernando Jara, husband of Kern County Supervisor Leticia Perez, seeks mental health diversion after making threats Little Fire at 0% containment President Trump aiming to expand crime crackdownPresident Trump wanting to fire member of Federal Reserve Board Ohio father and child killed after lake crash Saturday Dust storm warning issued in Arizona National Dog Day deals at Dutch Bros and Starbucks For more local news, visit KGET.com. Stream local news for free on KGET+. Visit KGET.com/plus for more information. 

On this week's Extra Serving, NRN editor in chief Sam Oches and executive editor Alicia Kelso discuss the whopping 18 companies that reported earnings last week, from the good (McDonald's, Applebee's, Dutch Bros, Taco Bell, and BJ's) to the bad (Pizza Hut and KFC) to the very bad (Wendy's, Jack in the Box, and Sweetgreen). Alicia connects the dots on how the companies that are focusing on their core menu items are thriving, while those that are innovating at a more rapid pace are actually creating too much noise for their customers. Sam and Alicia also talk about the fact that casual dining seems to be performing better by comparison, while limited service is struggling to find a foothold — even in an increasingly value-conscious world. Plus, they discuss the headwinds that continue to face the industry and how there's no signs of a quick turnaround for those brands that are struggling. Finally, tune in to a conversation between managing editor Leigh Anne Zinsmeister and Michael Keller, CEO of Jeremiah's Italian Ice. For more on these stories: Promotional, value efforts drive McDonald's recoveryWendy's looks to simplify its marketing calendarYum Brands starts to yield benefits from its tech stack

Are you looking to save time, make money, and start winning with less risk? Then head to https://www.ovtlyr.com.Get ready for an action-packed episode of “Ask Me Anything Friday,” where traders like you get real answers in real time. From dissecting trending stocks like Nvidia, Dutch Bros, and Palantir to crushing popular trading strategies like the wheel, this video is your backstage pass to smarter trading decisions.We kick things off with a hilarious, choir-style stock market anthem before diving into viewer-submitted questions on everything from margin vs. options to how to use the OVTLYR signals like a pro. If you've ever asked yourself when to roll an option, how much extrinsic value is too much, or whether your stop losses should ever be placed in the market (spoiler: no), this video is a must-watch.Here's what we cover:➡️ Live analysis of Nvidia, Dutch Bros, AMD, and SPY using the OVTLYR trend template➡️ Breakdown of the Slingshot Setup and how to use fear & greed scores by sector➡️ Why extrinsic value matters and how to calculate the right price for your options➡️ Margin vs. options: which gives better leverage and lower risk?➡️ Why the wheel strategy can be dangerous—and what to do instead➡️ Trading psychology: how to stick to your plan when markets get emotional➡️ Monte Carlo simulation walkthrough: calculating your worst-case scenario like a pro➡️ Merch preview: monkey hammer gear, OVTLYR University apparel, and more➡️ Why we believe in trading over selling courses—and how that shapes the value of OVTLYRYou'll also get answers to community questions about long-term investing, open interest, position sizing, and more—plus behind-the-scenes commentary on building version 4.0 of the OVTLYR platform and what's coming next.If you're tired of overpriced trading gurus pushing $10,000 courses, this is your antidote. We break everything down in plain English—with zero fluff—and equip you to trade faster, smarter, and with less risk. Whether you're just starting out or scaling up a six-figure portfolio, OVTLYR is built to make your trading journey more effective and enjoyable.Time to level up your trades. Watch now and start making better decisions with data-driven clarity.Gain instant access to the AI-powered tools and behavioral insights top traders use to spot big moves before the crowd. Start trading smarter today

Dutch Bros keeps growing and growing. Burger King is speeding up its refranchising plans. And Jack in the Box reported its weakest performance in 15 years.

Aktien hören ist gut. Aktien kaufen ist besser. Bei unserem Partner Scalable Capital geht's unbegrenzt per Trading-Flatrate oder regelmäßig per Sparplan. Alle weiteren Infos gibt's hier: scalable.capital/oaws. Aktien + Whatsapp = Hier anmelden. Lieber als Newsletter? Geht auch. Das Buch zum Podcast? Jetzt lesen. Siemens und Allianz performen. Telekom und Rheinmetall nicht ganz. Tschechien kriegt bald krasse Rüstungs-Aktie. Firefly ist krasse Space-Aktie. Eli Lilly leidet unter Pille. Trump will Intel-CEO feuern. Celsius, Dutch Bros und Duolingo = stark. Crocs & Fortinet = schwach. Scout24 (WKN: A12DM8) bald im DAX? Wie steht's um die Gig Economy? Die ersten werden die letzten sein = Airbnb (WKN: A2QG35). Uber-Flieger (WKN: A2PHHG) gibt es noch und DoorDash (WKN: A2QHEA) hat keinen Wachstums-Crash. Diesen Podcast vom 08.08.2025, 3:00 Uhr stellt dir die Podstars GmbH (Noah Leidinger) zur Verfügung.

What was this door handle sauced up with? You will just have to listen to the episode to find out! This week on the podcast, Theo and Will talk about the Switch 2, Dutch Bros' strange new coffee flavors including a brownie batter mocha, a sour berry blast, and a pickle flavored energy drink? Also this episode, Will goes over music that is considered “The Worst” (according to Wikipedia) including “Baby” by Justin Bieber, “Miracles” by Insane Clown Posse, “Friday” by Rebecca Black, and more! Theo rounds us out with some posts from r/Confessions about saucing up a car handle after road rage and faking allergies.   Email us at segmentcitypodcast@gmail.com iTunes: https://podcasts.apple.com/us/podcast/segment-city/id1469462393 Spotify: https://open.spotify.com/show/7g8dQmJdnROidQM5dvHpW3?si=5W3qBWO1SIirNnhwjvcd0Q Google Play: https://play.google.com/music/listen?u=0#/ps/Iqoulwsmzp4fbyuunf4acoeylwi Stitcher: https://www.stitcher.com/podcast/segment-city Podbean: https://segmentcity.podbean.com/ Youtube: https://www.youtube.com/channel/UCtOxbiSIX1NlSrNMLSqzFqQ

In this episode of Take-Away with Sam Oches, Sam talks with Christine Barone, CEO of Dutch Bros. This is the third edition in our Signature Series, which are conversations with some of the biggest CEOs in the restaurant industry. And there are few companies bigger right now than Dutch Bros, which is turning heads all across the U.S. as it races across the country and redefines the coffee category. Christine was named CEO early in 2024 to steer the brand into its next growth phase, and Sam sat down with her at Dutch Bros' new headquarters in Tempe, Arizona, to learn more about her leadership style, how she's bringing lessons from her previous roles at Starbucks and True Food Kitchen into the CEO gig at Dutch Bros, and how the company plans to maintain its cool vibe and strong company culture amid rapid growth. In this conversation, you'll find out why:You must give every position you have 110%Don't be afraid to ask for help Sometimes you have to say no to good ideasYour team should have fun while working in your restaurantsTime spent on your infrastructure will pay off down the road as growth Guests want to be a part of your brand even beyond the menu Register for CREATE, our event for emerging restaurateurs, by clicking here. Have feedback or ideas for Take-Away? Email Sam at sam.oches@informa.com.

Carl Quintanilla, Contessa Brewer, and David Faber started the show with a look at stocks retreating from record highs, after President Trump announced a 35% tariff on Canada and threatened higher tariffs across the board. The anchors later brought on CNBC's Julia Boorstin from Sun Valley, Idaho to discuss what the country's biggest names in media and tech are saying about the impact of AI to the entertainment industry. Also in the mix; the desk discussed the fallout for Starbucks and Dutch Bros. following the 50% tariff threat to Brazil, America's largest trade partner for coffee imports. 

The Cash Flow Blueprint every business owner wishes they had sooner: coltivar.com/cashflow Levers of Profit Calculator: coltivar.com/levers-of-profit-calculator Ever wondered what makes Starbucks so profitable? In this episode, we take a deep dive into Starbucks' business model and financials. Learn how the company generates billions, what their revenue per store looks like, and how they maintain strong profits. We'll also compare Starbucks to its competitors like Dunkin' Donuts and Dutch Bros to give you a better understanding of what sets them apart. By the end of this episode, you'll not only know how Starbucks operates but also how the business's numbers and strategies align. Plus, you'll gain valuable insights on how you can apply these lessons to your own business or investments. Get ready to dive into the real story behind Starbucks' financial success and how you can think more strategically about your own financials. Disclaimer:  BYFIQ, LLC is a wholly owned entity of Coltivar Group, LLC. The views expressed here are those of the individual Coltivar Group, LLC (“Coltivar”) personnel quoted and are not the views of Coltivar or its affiliates. Certain information contained in here has been obtained from third-party sources. While taken from sources believed to be reliable, Coltivar has not independently verified such information and makes no representations about the enduring accuracy of the information or its appropriateness for a given situation. This content is provided for informational purposes only, and should not be relied upon as legal, business, investment, or tax advice. You should consult your own advisers as to those matters. References to any securities or digital assets are for illustrative purposes only, and do not constitute an investment recommendation or offer to provide investment advisory services. The Company is not registered or licensed by any governing body in any jurisdiction to give investing advice or provide investment recommendations. The Company is not affiliated with, nor does it receive compensation from, any specific security. Please see https://www.byfiq.com/terms-and-privacy-policy for additional important information. byfiq.com

Menu launches haven't slowed down coming off the July 4 holiday weekend. Pat Cobe, senior menu editor of Restaurant Business, and Bret Thorn, senior food & beverage editor of Nation's Restaurant News and Restaurant Hospitality spotted many new items this week.The beverage category continues to see a lot of action. Bret pointed out Starbucks' release of a super limited-time Fireworks Frappuccino, a blend of their berry refresher with coconut milk and raspberry pearls topped with strawberry puree and sweet cream cold foam. And Buffalo Wild Wings launched a Mountain Dew Radler combining the branded soft drink and Goose Island beer. There are also new mocktails from Dutch Bros, a prickly pear refresher at Whataburger and a margarita menu upgrade at Condado Tacos.From sauces to barbecue, our guest this week is Haim Asher, VP of culinary at Lucille's Smokehouse Bar-B-Que, a California-based restaurant with 19 locations. Lucille's has a smoker in each location, where menu favorites like ribs and brisket cook low and slow. But the menu also offers other Southern specialties, including deviled eggs, the best-selling appetizer. Listen as Chef Asher describes how Lucille's is keeping up with barbecue's evolution in the U.S. while honoring its legacy.

 Alex Stone, many people across Southeastern states on Thursday saw bright fireballs streaking across blue skies.  Over cities like Atlanta the fireballs were seen and heard as loud booms.  Today NASA says it was a meteor traveling at 30,000 miles an hour that disintegrated 27 miles above West Forest, Georgia.  When it broke apart into smaller fireballs, it unleashed energy equivalent to about 20 tons of TNT. Dutch Bros. Have you been there? // Heather Brooker, California Legislature Approves $750 Million Film Tax Credit by Wide Margin. Brad Pitt's F-1 movie is worth the $25 for IMAX // Elex Michaelson, Douglas Murray wrote book about Israel, Nixon Library, Midas Touch Podcast. New Mayor of NY City // Working is ALL enthusiasm. Lately waitresses and waiters are doing a great job. Airlines are raking in the money on the baggage fees. Be prepared. #Fireballs #NASA #FilmTVLA #Israel #NixonLibrary #MidasTouchPodcast #NYCMayor #AirlineBaggage #F1 #BradPitt 

Dutch Bros Coffee, Oregon's beloved $11.8 billion drive-thru giant, is officially relocating its headquarters from Grants Pass to Phoenix, Arizona — and it's sparking a political firestorm. Is this a strategic business decision or a direct response to Oregon's liberal policies?

Every morning Ashley has been going to Dutch Bros. to scoop some coffee before work. She really wants them to be a partner with the show but is it bad if she gives the guy a cold call? See omnystudio.com/listener for privacy information.

Every morning Ashley has been going to Dutch Bros. to scoop some coffee before work. She really wants them to be a partner with the show but is it bad if she gives the guy a cold call?

When Joel and Luke Smallbone came to town for a visit, Carmen made them all go to Dutch Bros for a taste test of their cold brew. She caught it all on video and now you can see what everyone thinks of her new favorite cold brew option.  You may enjoy some perks of being a Costco member but using your Costco ID with TSA won't fly anymore! Dave told us how some folks have tried to use that in place of the Real ID that is now required.  And speaking of Costco, Carmen is considering...

We're back after celebrating Memorial Day and remembering those who we've said goodbye to as they lost their lives fighting for our freedom.  One man in Norway almost had an unusual knock on the door of his cabin from a ship that ran aground...again!  Carmen took the opportunity this weekend to see the new Dutch Bros location in Tampa. While she was there, she got introduced to the hazard button in her car.  Bill and family wanted to say hello to some friends but the beach...

This week, Guy is joined by Travis Boersma of Dutch Bros. Coffee, Michael Preysman of Everlane and Chris Ruder of Spikeball in a special “mashup” episode of Advice Line.First, Andy from Nashville is wondering if a brick and mortar burger joint will supercharge growth for his food truck business. Then, Tiffany from Cape Cod is looking to break into large retailers with her inspirational jewelry brand. And finally, Peter from South Dakota is evaluating whether to expand his ice skating apparel to overseas markets.Thank you to the founders of Bad Luck Burger Club, T. Jazelle and Rink Rabbit. If you'd like to be featured on a future Advice Line episode, leave us a one-minute message that tells us about your business and a specific question you'd like answered. Send a voice memo to hibt@id.wondery.com or call 1-800-433-1298. This episode was produced by Kerry Thompson with music by Ramtin Arablouei. It was edited by John Isabella. Our audio engineer was Neal Rauch. You can follow HIBT on X & Instagram and sign up for Guy's free newsletter at guyraz.com or on Substack.To hear our guests previous episodes:Dutch Bros. Coffee: Travis Boersma | Advice Line with Travis BoersmaEverlane: Michael Preysman | Advice Line with Michael PreysmanSpikeball: Chris Ruder | Advice Line with Chris RuderSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

I'm bringing you one of the most impactful keynotes I've ever done—my 2017 Q&A with the Dutch Bros Coffee team in Portland, Oregon. It's been a fan-favorite for years and I totally understand why: the energy, the heart, the realness in this room was just unreal. No fluff—just practical, emotional, and deeply honest takes on leadership, burnout, ambition, and what it really means to care.This wasn't just a speech—it was a back-and-forth with some of the most passionate people I've ever talked to. Managers, baristas, social leads, and young hustlers all brought the heat with their questions—and I gave them everything I had.

Alissa Coram and Mike Webster analyze Friday's market action and discuss key stocks to watch on Stock Market Today. Learn more about your ad choices. Visit megaphone.fm/adchoices

Starbucks might be number one in market share, but the competition over coffee is hot. In one corner, you've got the New England-based fan favorite Dunkin, with their no-frills vibe and celebrity boosters. In the other, you've got the up-and-comers: drive-through only chains like Dutch Bros and Seven Brew that have become popular among younger consumers and on-the-go customers. Comedian (and lifelong Dunkin fan) Josh Gondelman joins David to talk about the reign of Dunkin in Massachusetts and beyond. Later, Sam Oches of Nation's Restaurant News joins David to shed some light on the newer drive-through brands and whether they can outshine Starbucks and Dunkin. Be the first to know about Wondery's newest podcasts, curated recommendations, and more! Sign up now at https://wondery.fm/wonderynewsletterListen to Business Wars on the Wondery App or wherever you get your podcasts. Experience all episodes ad-free and be the first to binge the newest season. Unlock exclusive early access by joining Wondery+ in the Wondery App or on Apple Podcasts. Start your free trial today by visiting wondery.com/links/business-wars/ now.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Heather Robison describes the importance of consistency and culture in creating a great customer experience. She also  shares the secrets to success behind Dutch Bros' rapid growth from a small-town coffee cart to plans for over 2,000 locations. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today's episode, we talk with Heather Robison, Facilities Manager of Dutch Bros Coffee. Dutch Bros is a drive-thru coffee company founded in 1992, with over 900 locations across 18 states. GUEST BIO:Heather has over 15 years of experience in strategy and growth with a customer focus. She advocates for people over costs, people over profits, and respecting the people on business' front lines. In her free time she participates in RFMA, CASA, WFF, and organizations that support better outcomes for children in foster care. for days and days and thousands of gallons of water going down the drain.TIMESTAMPS:00:17 - All about Dutch Bros06:26 - The role of the physical space09:43 - Heather's story15:25 - The challenge of consistency25:20 - The impact of COVID36:31 - Are robots on their way?38:48 - The future of facilities45:17 - Sid's takeawaysSPONSOR:ServiceChannel brings you peace of mind through peak facilities performance.Rest easy knowing your locations are:Offering the best possible guest experienceLiving up to brand standardsOperating with minimal downtimeServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers.LINKS:Connect with Heather on LinkedInConnect with Sid Shetty on LinkedinCheck out the ServiceChannel Website

In this episode of Take-Away with Sam Oches, Sam talks with Darren Spicer, cofounder and CEO of Clutch Coffee, a drive-thru coffee shop that has grown to 15 locations across the Carolinas since debuting in 2018. Darren grew up in Oregon and worked as a broista at Dutch Bros before going into medical device sales, and while he travelled the country for that job, he realized there were parts of the country that had no access to the burgeoning drive-thru coffee scene — meaning there was plenty of white space to start his own concept. He ultimately chose the Charlotte, North Carolina, area to launch Clutch Coffee in 2018, and has grown across the Carolinas with an intense focus on quality, culture, and community. Darren joined the podcast to talk about rising above the competition in drive-thru coffee and why your relationship with your customer is everything in getting your business off the ground. In this conversation, you'll find out why:The best market for your business idea may not be anywhere close to youEven when you're trying to save on costs, quality must not be sacrificed It's critical that beverage players find a calling card in the innovation warsYour loyalty program must be as easy as possible to accessAs an operator, you're the host of your own party You should develop a strong bench of leaders before pursuing growthBy building relationships with influencers, you develop a roster of ambassadorsHave feedback or ideas for Take-Away? Email Sam at sam.oches@informa.com.

Welcome to another episode of Digital Coffee: Marketing Brew! In today's show, host Brett Deister sits down with Neil, CEO and cofounder of Voltage Holding Company, to dive deep into the fast-moving world of Amazon FBA and e-commerce growth. With more than fifteen years of experience building, launching, and acquiring brands, Neil shares his invaluable insights on how businesses can thrive on Amazon by avoiding common mistakes, building strong brands, and navigating the ever-changing challenges of logistics and profitability.Get ready to learn why standing out in a competitive marketplace is about much more than price, how the right mindset and patience are key to building lasting success, and what the future holds as AI transforms the way sellers connect with customers. Whether you're just starting out on Amazon or looking to elevate your business to the next level, this episode is packed with tactical advice, firsthand stories, and the trends every seller needs to watch. So grab your coffee, settle in, and join us as we explore what it really takes to succeed on Amazon—and beyond!Guest Bio:Neil grew up in Oregon's Rogue Valley, a place he remembers as the birthplace of drive-through coffee kiosks—like the now-famous Dutch Bros. He's witnessed firsthand how these roadside stands sparked a national love affair with coffee, a trend that rapidly spread over the last few decades. Despite America's growing coffee craze, Neil enjoys sharing a calming ritual with his wife every evening: sipping a turmeric-blend tea together for its anti-inflammatory benefits and a bit of daily connection.3 Fun Facts:Neil grew up in Oregon, where the first coffee drive-thru kiosks appeared, and his family hosts full-scale tea parties with vintage china and treats.Neil prefers to only sell products on Amazon with at least $12 in net profit per unit, often focusing on higher-ticket items like $200 audiophile cables instead of low-margin, high-volume commodities.Neil predicts that Amazon's upcoming AI tech, called "Cosmo," will fundamentally change product discovery from keyword-based to intention-based, making it even more important for sellers to have high-quality, well-optimized listings.Key Themes:Strategies for Amazon FBA profitabilityImportance of brand building and trustNavigating shipping and logistics challengesAdapting to AI and automation trendsThe value of patience and perseveranceLeveraging omnichannel ecommerce approachesOptimizing listings through strong visuals/copy

In this episode of QSR's CEO to CEO: Behind the Counter series, we step into the burgeoning world of drive-thru beverages. Few segments, if any, are as hot as this one—brands like Dutch Bros have climbed above 1,000 units, and even McDonald's and Taco Bell (CosMc's and Live Mas Café, respectively), launched offshoots to capture demand.We brought together Darren Spicer and Donny Bradley, leaders of the emerging brands Clutch Coffee Bar and Lola Beans, to fill us in on what life is like navigating a red-hot QSR sector and what it takes to separate from an increasingly crowded pack.Watch the video here: https://www.qsrmagazine.com/story/ceo-to-ceo-the-drive-thru-coffee-chain-edition/

On this Holy Week, many of us are busy with the trappings of Easter.  Bill's wife was busy yesterday making a 15-hour roadtrip to pickup their son, but a stop at Busy Bee was necessary. Carmen is already busily making plans to make friends with the staff of a Dutch Bros. being built near our new building.  Even though we are busy, it's always good to slow down and take a Midweek Praise Break  Bill has been busy this week sharing different characters at the cross. Today...

Two longtime restaurant CEOs are leaving their posts. Dutch Bros sees an expanded runway for growth. And Jersey Mike's has a deal with the NFL.

George Tsilis calls Dutch Bros. (BROS) the "Starbucks killer." He points to the company's profitable expansions and bullish analyst sentiment as key points driving its stock price higher. When it comes to gross margins, George says they're in-line with Starbucks (SBUX) itself. ======== Schwab Network ========Empowering every investor and trader, every market day. Subscribe to the Market Minute newsletter - https://schwabnetwork.com/subscribeDownload the iOS app - https://apps.apple.com/us/app/schwab-network/id1460719185Download the Amazon Fire Tv App - https://www.amazon.com/TD-Ameritrade-Network/dp/B07KRD76C7Watch on Sling - https://watch.sling.com/1/asset/191928615bd8d47686f94682aefaa007/watchWatch on Vizio - https://www.vizio.com/en/watchfreeplus-exploreWatch on DistroTV - https://www.distro.tv/live/schwab-network/Follow us on X – https://twitter.com/schwabnetworkFollow us on Facebook – https://www.facebook.com/schwabnetworkFollow us on LinkedIn - https://www.linkedin.com/company/schwab-network/ About Schwab Network - https://schwabnetwork.com/about

In this episode of Masters of Moments, I sit down with Chris Hatch, Principal at Forza Commercial, to break down the high-stakes world of retail real estate development. Chris grew up in a real estate family, learning the business from the ground up, and those early lessons shaped how he approaches site selection, deal structuring, and scaling development projects today. We dive into: How to identify and secure top-tier retail sites The evolution of drive-thru concepts and why they're dominating retail How tenant demand shapes development strategy The challenges of managing multiple projects at once Why triple-net leases are often called ‘mailbox money' and how investors think about them Chris also shares behind-the-scenes stories from working with national tenants like Starbucks, Dutch Bros, and Raising Cane's, explaining what makes a high-performing retail site and how shifting consumer trends are influencing real estate decisions. If you're interested in commercial real estate, retail development, or the business of site selection, this episode is packed with insights from someone who's been in the trenches and built a highly successful development business. Connect & Invest with Jake: Follow Jake on X: https://x.com/JWurzak 1 on 1 coaching with Jake: https://www.jakewurzak.com/coaching Learn How to Invest with DoveHill: https://bit.ly/3yg8Pwo Links: Links: Chris on X - https://x.com/chriswhatch The Dirt Dog Podcast on Spotify - https://open.spotify.com/show/0EyUYpLUMbJKqEzprNuLPM?si=e48d7ffc5ddb48a0 Topics: (00:00:00) - Intro (00:00:56) - Chris' Background and Career (00:05:36) - The Magic of Drive-Thrus (00:07:03) - Lessons from Early Real Estate Experiences (00:09:41) - Navigating the Real Estate Market (00:11:04) - The Evolution of Site Selection (00:13:35) - Building a Real Estate Portfolio (00:17:05) - Challenges and Strategies in Real Estate Development (00:32:44) - The Appeal of Triple Net Leases (00:40:53) - Retail Trends and Market Shifts (00:41:34) - Diversification in Retail Investments (00:43:38) - The Future of Gas Stations (00:45:07) - Impact of Cloud Kitchens (00:46:54) - Cap Rates and Popular Retail Tenants (00:50:36) - Challenges in Retail Development (00:58:38) - Managing Multiple Development Projects (01:15:50) - Favorite Hotels and Closing Thoughts

In this episode of Retail Retold, host Chris Ressa speaks with Aaron Harris, Vice President of Real Estate and Construction for Dutch Bros Coffee. They discuss the unique drive-thru experience at Dutch Bros, the company's rapid expansion plans, and how they navigated the challenges of the pandemic. Aaron shares insights on the Albuquerque store's opening, the importance of market knowledge, and the lessons learned throughout his career in retail real estate.TakeawaysDutch Bros Coffee operates 415 locations, all run by operating partners.The drive-thru model creates a unique guest experience focused on personal connection.Dutch Bros has never closed a store, showcasing strong operational success.The company is expanding into new markets, including Texas and Oklahoma.During the pandemic, Dutch Bros leaned into growth rather than retreating.The Albuquerque store opened with significant community excitement and support.Data analytics play a crucial role in site selection for new stores.The importance of persistence in securing desired retail locations is emphasized.Dutch Bros aims to treat every customer equally, regardless of their purchase size.The conversation highlights the evolving consumer behavior in the food and beverage sector.Chapters00:00 Introduction to Retail Retold00:57 Meet Aaron Harris and Dutch Bros Coffee04:05 The Unique Drive-Thru Experience08:11 Expansion Plans and Market Insights12:05 Navigating the Pandemic and Consumer Behavior16:05 The Story Behind the Albuquerque Store25:10 Lessons Learned and Retail Wisdom

Axon Enterprise is facing new questions about its competition, but the earnings continue to look strong. (00:21) Jason Moser and Mary Long discuss: - Axon earnings, and the headline that sent the stock down nearly 30% last week. - What artificial intelligence looks like in policing. - What success looks like for TJX Companies. Then, (19:34), Emily Flippen and Ricky Mulvey take a look at Dutch Bros, a fast-growing coffee chain with a sugary valuation. Companies/tickers discussed: AXON, TJX, BROS Host: Mary Long Guests: Jason Moser, Emily Flippen, Ricky Mulvey Engineer: Dan Boyd Learn more about your ad choices. Visit megaphone.fm/adchoices

The market plays a love/hate relationship with earnings from Fool stocks, and we talk about the ways you and your partner can be on the same page this Valentine's Day and for years to come. (00:21) Jason Moser and Emily Flippen break down: - The Trade Desk's 30% post-earnings decline, and why it's more about the company's internal structure and execution rather than the long-term ad market opportunity. - Roku's impressive position in streaming and progress in advertising. Airbnb's vision to become the Amazon of travel and living. - Green flags from Dutch Bros, Shopify, and Upstart in their earnings reports. (19:11) Answers crew Alison Southwick and Robert Brokamp break down how to talk to your spouse about money and why “money issues” might really be the symptom of other problems in a relationship. (30:00) Emily and Jason offer love letters to their favorite stocks, and two stocks on their radar this week: AAON and Zoetis Stocks discussed: TTD, ROKU, ABNB, BROS, UPST, ZTS, AAON Host: Dylan Lewis Guests: Jason Moser, Emily Flippen, Alison Southwick, Robert Brokamp Engineers: Dan Boyd, Rick Engdahl Learn more about your ad choices. Visit megaphone.fm/adchoices

Dutch Bros co-founder and former CEO Travis Boersma joins Guy on the Advice Line, where they answer questions from three early-stage founders. Plus, Travis reflects on the baby steps that scaled his initial espresso cart into a 900+ location national business.First we meet Sean in Atlanta, who's trying to reach new customers for his Korean fried chicken as delivery apps cut into margins. Then Trenton in Central Pennsylvania, who's considering whether to grow his coffee roastery through DTC or wholesale. And Yasmin in Austin, who wants to bring her social tonics to the mainstream as an alternative to alcohol.Thank you to the founders of Mukja Korean Fried Chicken, Pine Ridge Coffee, and Altar Native Bar for being a part of our show.If you'd like to be featured on a future Advice Line episode, leave us a one-minute message that tells us about your business and a specific question you'd like answered. Send a voice memo to hibt@id.wondery.com or call 1-800-433-1298.And be sure to listen to Dutch Bros' founding story as told by Travis on the show in 2023.This episode was produced by Sam Paulson with music by Ramtin Arablouei and Sam Paulson. It was edited by John Isabella. Our audio engineer was Cena Loffredo.You can follow HIBT on X & Instagram and sign up for Guy's free newsletter at guyraz.com or on Substack.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Carl Quintanilla, Sara Eisen and Mike Santoli led off the show with this morning's data after the producer price index, which measures what producers get for their goods and services, increased by a seasonally adjusted 0.4% on the month, compared with the Dow Jones estimate for 0.3%. Eamon Javers also joined the program from the White House to discuss President Trump's plans for reciprocal tariffs on U.S. trading partners. Later in the hour, the desk hit the rally in some momentum names like Dutch Bros, AppLovin and Robinhood; Robinhood's CEO Vlad Tenev sat down with Kate Rooney after the bells to discuss his latest quarter.   Squawk on the Street Disclaimer

Portland is famous for its music, coffee, craft beer, and a little sneaker brand called Nike — but our city and state's influence goes far beyond that. Today on City Cast Portland, producers John Notarianni and Giulia Fiaoni join host Claudia Meza to talk about some of the best and most surprising Oregon products and brands.  Become a member of City Cast Portland today! Get all the details and sign up here. Who would you like to hear on City Cast Portland? Shoot us an email at portland@citycast.fm, or leave us a voicemail at 503-208-5448. Want more Portland news? Then make sure to sign up for our morning newsletter, Hey Portland, and be sure to follow us on Instagram.  Looking to advertise on City Cast Portland? Check out our options for podcast and newsletter ads at citycast.fm/advertise. Learn more about your ad choices. Visit megaphone.fm/adchoices

In a bid to clench the win, Chris navigates a chest pain call from the Master Your Medics 100 Patient Scenarios Book! Can he put up a strong enough performance and force Spencer to enjoy Dutch Bros? Or will he be dining on Salmon Bisque? VOTE ON INSTAGRAM! THEIR FATES ARE IN YOUR HANDS!