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DoorDash completes its billion-dollar purchase of SevenRooms. Cub Grocery and other Minneapolis grocers “feel the Bern.” And an Oklahoma travel center chain gets some “Love” from the Oklahoma City Thunder.
DoorDash just dropped a whopping $5 BILLION! But what does this massive investment mean for the future of restaurants?
This week's #locationweekly episode features VDO.AIL rolls out interactive CTV ad format, Google rolls out "AI Mode" replacing its traditional search engine, DoorDash acquires both Deliveroo & SevenRooms for about $5B, LTK teams up with TV's “The Bachelor” to let fans shop the show's fashions. Tune in now!
This is a special edition of HNGRY Live, conversations with the paid HNGRY Trends community. Last week, the group came together for an hour long discussion about DoorDash's latest acquisitions of UK-based Deliveroo for its international expansion and SevenRooms for its 1p commerce platform.Join in on future live discussions by becoming a paid HNGRY Trends member.Learn more & join HNGRY Trends
Send us a textIn this week's episode of The Digital Restaurant, Carl is joined by Alayna Sullivan, Senior Director of Corporate Comms at Olo, fresh from Food on Demand. Together, they cover five big stories shaping the restaurant and off-premise landscape, including DoorDash's mega acquisitions, Chipotle's new catering pilot with Olo, and the rising footprint of Wonder.Timestamps:00:01:30 – Chipotle x Olo Catering PartnershipChipotle pilots Olo's Catering Plus with promising early featuresAverage catering check size = $350+
On this week's Extra Serving, NRN editor in chief Sam Oches and executive editor Alicia Kelso recap another week of Q1 earnings reports. This week brought more optimistic news than last, with companies like Burger King, Noodles & Co., and Dine Brands reporting better than expected (albeit in some cases still negative) results. First, though, Sam and Alicia explore breakfast and family dining chains, several of which are struggling to maintain the momentum that the morning daypart had built the past few years. First Watch and Denny's both reported negative results, while Krispy Kreme's revenues plummeted by 15%, leading to a pause of its distribution relationship with McDonald's. Is this all a product of the shaky economy or are consumers pulling back on their breakfast spend in particular? Sam and Alicia discuss. Senior editor Joanna Fantozzi then joins for this week's extra serving to talk about DoorDash's two recent acquisitions — Deliveroo and SevenRooms — and what they suggest about the direction that the third-party delivery platform might be heading. Finally, we share an interview between managing editor Leigh Anne Zinsmeister and Layne's Chicken Fingers CEO Garrett Reed. For more on these stories: Noodles & Company to close more restaurants although sales and traffic are improvingDenny's meets ‘challenging start to the year' with aggressive BOGO dealKrispy Kreme pauses McDonald's rollout amid slower-than-expected demandDoorDash expands global reach with $3.9B Deliveroo, $1.2B SevenRooms acquisitions
Group Chat News is back with some of the hottest stories of the week including the Fed holding interest rates steady while warning of rising economic risks tied to tariffs, Alphabet's stock tumbling after Apple's Eddy Cue hints that AI could kill search as we know it, and a Q1 earnings breakdown from Revolve Group. Plus, DoorDash posts a surprise profit and makes bold moves to acquire both Deliveroo and SevenRooms, and everyone's favorite, WINNERS LOSERS CONTENT.
DoorDash's 2025 performance has been great so far. The company is now expanding across the globe as it looks to acquire Deliveroo for $3.9B and SevenRooms in the US for $1.2B. So what will these acquisitions do for DoorDash and can competitors even keep up? Join our hosts Jon Weigell and Mark Dent as they take you through our most interesting stories of the day. 700 AI Prompts for Side Hustlers: https://clickhubspot.com/tnh Follow us on social media: TikTok: https://www.tiktok.com/@thehustle.co Instagram: https://www.instagram.com/thehustledaily/ Thank You For Listening to The Hustle Daily Show. Don't forget to hit Subscribe or Follow us on Apple Podcasts so you never miss an episode! If you want this news delivered to your inbox, join millions of others and sign up for The Hustle Daily newsletter, here: https://thehustle.co/email/ Plus! Your engagement matters to us. If you are a fan of the show, be sure to leave us a 5-Star Review on Apple Podcasts https://podcasts.apple.com/us/podcast/the-hustle-daily-show/id1606449047 (and share your favorite episodes with your friends, clients, and colleagues).
It's our first emergency podcast! On Tuesday, the biggest day for the restaurant technology business in years, a string of major announcements had our heads spinning. But one piece of news stands out: DoorDash plans to acquire reservations and customer relationship management service SevenRooms for $1.2 billion. What does it mean? Listen as Brandon and Kristen work it out in real time.
Wall Street stumbles, while Asia cautiously opens - so what’s really moving markets today? Hosted by Michelle Martin with Ryan Huang, we unpack DoorDash’s $5B twin deals involving Deliveroo and SevenRooms, Uber’s grab for Trendyol GO, and Epicsoft’s bold 60% premium bid for Ban Leong. We also track Ferrari (RACE), AMD, UOB, and the latest tensions around Sinar Mas Land. Could Trump’s tariff rhetoric be shifting trade winds again? Plus, Tesla may be quiet in Austin, but Elon Musk’s neighbours aren’t. Catch all the movers, trends, and surprises in today’s Market View.See omnystudio.com/listener for privacy information.
Plus: Germany's Friedrich Merz wins chancellorship on second vote, starting his term in a weakened position. DoorDash reports a first-quarter profit, and plans to acquire Deliveroo and SevenRooms. And the EU lays out plans to cut Russian energy imports by 2027. Charlotte Gartenberg hosts. Sign up for the WSJ's free What's News newsletter. Learn more about your ad choices. Visit megaphone.fm/adchoices
DoorDash plans to acquire hospitality tech firm SevenRooms. We do an overview of all the autonomous car companies right now. How can technology serve as a bridge to our memories of loved ones who've passed on. Starring Sarah Lane, Tom Merritt, Roger Chang, Joe. To read the show notes in a separate page click here! Support the show on Patreon by becoming a supporter!
DoorDash (DASH) earnings were mixed as investors react to the company's acquisition of SevenRooms for a reported $1.2B sum. The food delivery platform missed on its 1Q revenue estimates, but pointed to growing order volume in its grocery segment. On the technical front, Ben Watson examines the chart's post-earnings dip.======== Schwab Network ========Empowering every investor and trader, every market day.Subscribe to the Market Minute newsletter - https://schwabnetwork.com/subscribeDownload the iOS app - https://apps.apple.com/us/app/schwab-network/id1460719185Download the Amazon Fire Tv App - https://www.amazon.com/TD-Ameritrade-Network/dp/B07KRD76C7Watch on Sling - https://watch.sling.com/1/asset/191928615bd8d47686f94682aefaa007/watchWatch on Vizio - https://www.vizio.com/en/watchfreeplus-exploreWatch on DistroTV - https://www.distro.tv/live/schwab-network/Follow us on X – / schwabnetwork Follow us on Facebook – / schwabnetwork Follow us on LinkedIn - / schwab-network About Schwab Network - https://schwabnetwork.com/about
Veel bedrijven durven de schade van de handelsoorlog nog niet in te schatten, maar Philips hoort daar niet bij. Het bedrijf geeft toe dat het dit jaar minder winst gaat maken. Sterker nog: misschien eindigt ook dit jaar weer in de verliezen. Dat komt vooral door die heffingenoorlog tussen China en de VS. Alles bij elkaar gaat dat Philips tussen de 250 en 300 miljoen euro kosten. Desondanks boekt Philips het eerste kwartaal nog een kleine winst. Maar voor hoe lang nog? Dat bespreken we deze aflevering. Daarnaast hebben we het over Palantir, dat ondanks giga-groei wordt afgestraft op Wall Street. Het bedrijf dat software maakt, vooral voor het Amerikaanse ministerie van Defensie, boekte bijna 40 procent meer omzet dan een jaar geleden, ruim boven de verwachting. En die verwachting voor de rest van het jaar wordt ook verhoogd. Eén analist noemt de cijfers zelfs 'om in te lijsten en in het Louvre te hangen'. We vertellen je waarom beleggers toch niet onder de indruk zijn. We kijken nog even naar het nieuwe superwapen van de EU in de strijd tegen Trumps handelsoorlog: een nieuw pakket aan tegenheffingen, ter waarde van 100 miljard euro. Verder heeft Ebusco wéér op het laatste moment een faillissement afgewend: daar was wel de zoveelste kapitaalinjectie voor nodig. En lang verwacht, toch gekomen: bezorgreus DoorDash doet een bod op concurrent Deliveroo, en het bestuur van Deliveroo is akkoord. Voor een kleine 4 miljard dollar koopt het Amerikaanse DoorDash de Britse concurrent. Daarmee heeft Deliveroo er dus nog een paar honderd miljoen dollar extra uitgesleept.See omnystudio.com/listener for privacy information.
Veel bedrijven durven de schade van de handelsoorlog nog niet in te schatten, maar Philips hoort daar niet bij. Het bedrijf geeft toe dat het dit jaar minder winst gaat maken. Sterker nog: misschien eindigt ook dit jaar weer in de verliezen. Dat komt vooral door die heffingenoorlog tussen China en de VS. Alles bij elkaar gaat dat Philips tussen de 250 en 300 miljoen euro kosten. Desondanks boekt Philips het eerste kwartaal nog een kleine winst. Maar voor hoe lang nog? Dat bespreken we deze aflevering. Daarnaast hebben we het over Palantir, dat ondanks giga-groei wordt afgestraft op Wall Street. Het bedrijf dat software maakt, vooral voor het Amerikaanse ministerie van Defensie, boekte bijna 40 procent meer omzet dan een jaar geleden, ruim boven de verwachting. En die verwachting voor de rest van het jaar wordt ook verhoogd. Eén analist noemt de cijfers zelfs 'om in te lijsten en in het Louvre te hangen'. We vertellen je waarom beleggers toch niet onder de indruk zijn. We kijken nog even naar het nieuwe superwapen van de EU in de strijd tegen Trumps handelsoorlog: een nieuw pakket aan tegenheffingen, ter waarde van 100 miljard euro. Verder heeft Ebusco wéér op het laatste moment een faillissement afgewend: daar was wel de zoveelste kapitaalinjectie voor nodig. En lang verwacht, toch gekomen: bezorgreus DoorDash doet een bod op concurrent Deliveroo, en het bestuur van Deliveroo is akkoord. Voor een kleine 4 miljard dollar koopt het Amerikaanse DoorDash de Britse concurrent. Daarmee heeft Deliveroo er dus nog een paar honderd miljoen dollar extra uitgesleept.See omnystudio.com/listener for privacy information.
In un mondo in rapida evoluzione anche il settore della ristorazione è chiamato a fare i conti con nuovi paradigmi, da una parte i consumatori sempre più esigenti e digitalizzati, dall'altra l'avanzata dell'intelligenza artificiale che riscrive le regole del gioco, impiegata per trasformare l'esperienza gastronomica senza snaturarne l'anima. È in questo scenario che si inserisce il nuovo rapporto annuale pubblicato da SevenRooms, azienda specializzata in CRM, marketing e operations per l'industria dell'ospitalità. Lo studio nasce da un'indagine approfondita che ha coinvolto 1.000 consumatori statunitensi e 257 operatori del settore, integrando i risultati con i dati anonimi raccolti attraverso la piattaforma proprietaria nel corso del 2024. Dalla sua elaborazione emerge un quadro aggiornato su abitudini, aspettative e sfide che definiscono il rapporto tra clienti, tecnologia e ristoratori.
John's first job as a dishwasher at Au Bon Pain nurtured his relationship within hospitality eventually leading him to Cornell University School of Hotel Administration. John furthered his career in the hospitality industry by opening up his first restaurant, Gin Lane, in Manhattan and then later founding the original Scarpetta and LDV Hospitality bringing La Dolce Vita around the globe.Key Takeaways:• Scarpetta an Italian restaurant, opened in New York 16 years ago, “… it was really game-changing what you did with an Italian restaurant—the coolness, the hipness, the great food, the whole thing.”• John shares Scarpetta's expansion to major cities like Las Vegas, Philadelphia, and international locations including London, Doha, Tokyo, and Rome. John discusses the importance of adapting each restaurant to its local market.• Breaking News: LDV Hospitality plans to open new Scarpetta locations after three years of focusing on international growth while maintaining its unique appeal in different markets.• John shares a family anecdote about "Good Time Charlie," a bar located on the rooftop at Scarpetta NYC• Schatzy and Jimmy explore the resilience of New York City's restaurant scene, particularly during the challenging times of the COVID-19 pandemic. They discuss the unique characteristics that make certain neighborhoods thrive (office-dense vs. mixed-use) and discuss the importance of community.• The Pareto Principle (80-20 Rule) in hospitality management.• The lifestyle and personalized service at LDV Hospitality, including the use of CRM platforms like SevenRooms to enhance guest experiences and the significance of creating a seamless and integrated guest experience at properties like The Maidstone Hotel, where every detail contributes to a unified and memorable stay.• Talking Back: John poses a thoughtful and somewhat romantic question to Schatzy and Jimmy asking them to imagine their ultimate last day in New York City before retiring, detailing what their perfect dining and social itinerary would look like.Listen in as John, Schatzy, and Jimmy entertain the audience with fun segments like, “What's Hot and Not”, “Name that Recipe”, “Branded Quick Fire”, and “Trivia Tuesday”.
Joining us is Dmitry Shamis whose experience includes brand and creative at SevenRooms, founding The Creative Brand, and heading creative and brand at HubSpot.You'll hear about the importance of creative operations as a connective hub, the role of self-service tools in accelerating marketing experiments, and the need for aligning creative operations with business KPIs.Questions or a different point of view than what you heard today? Drop me a line nish@creativeops.fmStay Connected:Companion Newsletter: sign up at https://creativeops.fm/newsletterFollow Today's Guest: Dmitry ShamisFollow Me, Your Host: Nish Patel on LinkedInSubscribe:SpotifyGoogle PodcastsPlayer.fmPodcast addictRSSTimestamps:01:09 - Asking for the definition of creative operations.02:15 - Discussing the evolution of creative operations.05:22 - Emphasizing creative operations' purpose.08:18 - Shifting focus from operations to strategy.10:19 - Highlighting marketer-creative relationship.13:11 - Balancing creativity with efficiency.17:21 - Exploring self-service's role in creativity.21:55 - Focusing on business outcomes.28:26 - Reflecting on creative operations' strategic role.31:42 - Aligning creative ops with marketing KPIs.35:32 - Summarizing key points, transitioning to close.37:57 - Reflecting on AI's future in creativity.39:46 - Concluding interview, inviting listener interaction.
This amazing guest is a driver of change who has over 20 years of experience leading both strategic and tactical Marketing efforts at companies like Staples, ConstantContact, Localytics, and Mindbody. Josh Todd is the CMO of SevenRooms and was named a Top 20 CMO by VentureBeat. Josh joined Host Chris Mechanic to break down how The post Hold your team accountable to the outcome with Josh Todd appeared first on WebMechanix.
In this episode of Tech Talks Daily, I dive into the innovative world of hospitality technology with Austen Asadorian from SevenRooms. With a mission to revolutionize the dining experience, SevenRooms has unveiled its latest product feature, Pre-Shift – a game-changer for the restaurant industry. As labor shortages continue challenging the sector, Pre-Shift emerges as the beacon of efficiency. This cutting-edge tool empowers restaurant teams globally by streamlining pre-service meetings, replacing tedious paper reports with dynamic, real-time data presentations about each guest for the upcoming shift. Listen in as Austen elaborates on how Pre-Shift harnesses rich customer data to offer invaluable insights like dining preferences, allergy information, and past reviews. This tool is not just about logistics but about enhancing the diner's journey from the moment they step in, making each experience truly personalized. Highlighting its user-friendly design, Neil and Austen discuss the platform's capability to deliver this information on-the-fly, via devices like iPhones and iPads, demonstrating its superiority in the reservation management space. Get a front-row seat to testimonials from industry heavyweights like Allison Page, Co-Founder & Chief Product Officer at SevenRooms, who likens the Pre-Shift feature to magic. Plus, hear from Steve Scott Springer, the General Manager at Spago Beverly Hills, who recounts the transformational impact Pre-Shift has had on their pre-service meetings. Whether you're a restaurateur, a techie, or someone who loves a great dining experience, this conversation promises to serve up a rich blend of technology, innovation, and hospitality insights. Join me as I explore how SevenRooms is setting the table for the future of dining.
Paul Hadida is the APAC General Manager of SevenRooms - a guest experience and retention platform for the hospitality industry. You may remember the interview with Founder, Joel Montaniel, back at Episode 131. Paul followed his passion from real estate into hospitality, acquiring and growing a cafe, before moving into regional and national sales roles with Scoopon and Eatnow - under the Catch Group. He then became the APAC VP at Quandoo and oversaw a team of 80+ staff across Australia, Singapore and Hong Kong. Now, leading SevenRooms in the APAC region, Paul leverages a decade of hospitality experience and has forged partnerships with some of Australia's largest venue groups including Merivale, Australian Venue Co and Rockpool Dining Group. (Another noteworthy partnership is with TheFork - in late 2021 - a global partnership to streamline bookings for operators.)
As a Talent Acquisition Director at a fast-growing software startup SevenRooms, Katie Moriarty has turned C-suite recruitment into an art form. In this episode, she joins Chris to explain how talent leaders can streamline executive-level hiring and deliver on everyone's expectations – no matter the size of their organization. Drawing on her extensive TA leadership experience, Katie explores common challenges associated with high-level recruiting and shares practical advice on managing relationships, building trust with CEOs, and delivering engaging candidate experiences. What should TA leaders look for in an external search firm? When is the right time to implement an in-house executive search function? And how should startups approach that all-important first executive hire? Listen now to find out. This episode is sponsored by Talentful - Subscription talent solutions for the world's most innovative
Austen Asadorian, senior vice president of sales at SevenRooms, and Brian Harper, partner and senior vice president of sales and marketing at Competitive Social Ventures, drop by the Bar Hacks podcast. Hospitality industry heavyweight SevenRooms entered into a partnership with growing hospitality group CSV at the end of 2022. During this conversation the trio discuss what motivates SevenRooms to pursue partnerships with people, groups, and brands; why the reservation, waitlist, and guest retention platform is valuable for all operations, from single-unit independents to regional, national, and global restaurant and hotel groups; and why the company's marketing tools should appear to operators; and much more. On the CSV side of this conversation, Brian Harper discusses what attracted the group to SevenRooms; the three brands—Fairway Social, Roaring Social, and Pickle and Social—underneath the CSV umbrella; plans for growth and expansion; and more. To learn more about SevenRooms, check out the platform's website and connect on Facebook, Twitter, and Instagram. Check out Competitive Social Venues on their website, and connect with them on LinkedIn and Facebook. Connect with the Bar Hacks podcast on Instagram and Twitter, and with host David Klemt on Instagram. Cheers!
The Cybercrime Wire, hosted by Scott Schober, provides boardroom and C-suite executives, CIOs, CSOs, CISOs, IT executives and cybersecurity professionals with a breaking news story we're following. If there's a cyberattack, hack, or data breach you should know about, then we're on it. Listen to the podcast daily and hear it every hour on WCYB. The Cybercrime Wire is sponsored by Deloitte Cyber. To learn more about our sponsor, visit https://deloitte.com/cyber • For more breaking news, visit https://cybercrimewire.com
GitHub Security Upgrades, Agenda Ransomware, Facebook crackdown, SevenRooms Breach Cybersecurity News CyberHub Podcast December 19th, 2022 Today's Headlines and the latest #cybernews from the desk of the #CISO: Cisco Warns of Many Old Vulnerabilities Being Exploited in Attacks New Agenda Ransomware Variant, written in Rust aimed at Critical Infrastructure GitHub Announces Free Secret Scanning, Mandatory 2FA Restaurant CRM platform ‘SevenRooms' confirms breach after data for sale Facebook Cracks down on Spyware Vendors US Puts 3 Dozen More Chinese Companies on Trade Blacklist Story Links: https://www.securityweek.com/cisco-warns-many-old-vulnerabilities-being-exploited-attacks https://thehackernews.com/2022/12/new-agenda-ransomware-variant-written.html https://www.securityweek.com/github-announces-free-secret-scanning-mandatory-2fa https://www.bleepingcomputer.com/news/security/restaurant-crm-platform-sevenrooms-confirms-breach-after-data-for-sale/ https://thehackernews.com/2022/12/facebook-cracks-down-on-spyware-vendors.html https://www.securityweek.com/us-puts-3-dozen-more-chinese-companies-trade-blacklist Apply now to be a featured partner on the show: https://www.cyberhubpodcast.com/contact ****** Find James Azar Host of CyberHub Podcast, CISO Talk, and Goodbye Privacy James on Linkedin: https://www.linkedin.com/in/james-azar-a1655316/ “The Microsoft Doctrine” by James Azar now on Substack https://jamesazar.substack.com/p/the-microsoft-doctrine ****** Sign up for our newsletter with the best of CyberHub Podcast delivered to your inbox once a month: http://bit.ly/cyberhubengage-newsletter ****** Website: https://www.cyberhubpodcast.com Youtube: https://www.youtube.com/c/TheCyberHubPodcast Rumble: https://rumble.com/c/c-1353861 Facebook: https://www.facebook.com/CyberHubpodcast/ Linkedin: https://www.linkedin.com/company/cyberhubpodcast/ Twitter: https://twitter.com/cyberhubpodcast Instagram: https://www.instagram.com/cyberhubpodcast Listen here: https://linktr.ee/cyberhubpodcast The Hub of the Infosec Community. Our mission is to provide substantive and quality content that's more than headlines or sales pitches. We want to be a valuable source to assist those cybersecurity practitioners in their mission to keep their organizations secure. Thank you for watching and Please Don't forget to Like this video and Subscribe to my Channel! #cybernews #infosec #cybersecurity #cyberhubpodcast #practitionerbrief #cisotalk #ciso #infosecnews #infosec #infosecurity #cybersecuritytips #podcast #technews #tinkertribe #givingback #securitytribe #securitygang #informationsecurity
If you were to leave your position as a leader tomorrow, what would happen? Would everything continue running as normal because you built repeatable systems that are designed to run without you? Or would everything fall apart because the systems you have in place rely on you running them? This is a really important area where I spend a lot of time working with leaders in the B2B Leaders Academy. In this episode, best-selling author and leadership coach Nils Vinje speaks with Austen Asadorian, Senior Vice President of Sales at SevenRooms. Before getting into the tech world, Austen ran restaurants for the Hillstone group and learned the incredible power of systems that can run without you. Tune in to this episode to get all the juicy details. Podcast highlights: 0:41 - Austen's background - Austen explains his role at SevenRooms. 1:24 - Guest management software - How is SevenRooms different from a generic reservation system? 5:46 - First leadership position - Austen got his start in the restaurant industry. 8:25 - Battlefield promotion - How did Austen transition into managing a restaurant? 11:18 - Balancing criticism - How does Austen approach positive and negative feedback? 15:02 - From restaurant manager to the tech world - Austen explains how he got his foot in the door on the tech side of things. 20:35 - The restaurant/showroom commonalities - What are the parallels between running a restaurant and running a showroom? 24:22 - Working yourself out of your own job - Austen gives his response to the statement made by Nils. 27:09 - Finding the gaps - How does Austen feel about actively seeking challenges? 29:33 - The tough decision to move on - Austen left Peloton before it became a household name. 36:16 - Austen's advice to himself - What advice would Austen give his younger self? Learn more about SevenRooms at https://sevenrooms.com/en/ Learn more about your own leadership style at: https://www.30dayleadership.com/ #Leadership #B2bleadership #BusinessLeader This episode is brought to you by the B2B Leaders Academy The cost of not consistently developing your leadership skills is enormous. At the B2B Leaders Academy you can gain access to monthly leadership training and live coaching. Being a great leader isn't hard, you just need a guide and the right set of tools. Head on over to b2bleadersacademy.com and become the leader you have always wanted to be.
Three Tier is hosted by Jacob Gluck and Taylor Foxman.---ANDREW MERINOFF is the Founder of DisPact Ventures.A seasoned industry leader and advisor, Andrew Merinoff has spent his career building and refining his skills as a growth strategist and brand development expert. Merinoff's extensive experience spans multiple sectors and industries, most notably in F&B, Wine & Spirits, Hospitality, Investing, and Marketing.Merinoff founded DisPact Ventures in 2015 with the goal of disrupting industries with impact investing. What started off as a small fund to assist his close friends and confidants eventually grew into a 16 venture portfolio. Currently, the portfolio companies have operations in 12 countries with visibility in over 60. The most recent success stems from SevenRooms which raised $50M in April 2020 at a $250M pre-money valuation. DisPact maintains ownership of the company whose co-investors are AMEX, Amazon Ventures, MGM Grand, Comcast Ventures, and many others.Most recently, Merinoff worked to develop intuitive spirit branding for premium spirits importer Proximo Spirits, where his focus centered around creating added value and brand development for the company's current portfolio.Along with brand development, Merinoff was also responsible for developing a complete greenfield product, from creating the liquid to building the overall business, visitor experience, four separate restaurants and bars, and a distillery in Manhattan.Merinoff's passion for building companies, particularly in the Wine & Spirits space, has led him to invest in disruptive spirits brands ranging from the world's first-ever shelf-stable fresh fruit liqueur, called Chinola Passion Fruit Liqueur (which he co-founded), a rum called Coconut Cartel in Guatemala, a distillery in Copenhagen run by two Ex-Noma founders, a brand development distillery and innovation lab in Long Island, as well as an RTD, called The Long Drink, which is on track to reach $40M in their third year and currently holds some of the largest stocks of premium Japanese whiskey and Sochu in the world (launching in 2021).Investment firms ASM Ventures LLC and Tequity: Capitol and Communications were founded when Merinoff was in college. He began using his skills as an industry disruptor and innovator to develop market strategies and advise on business plans, networking, key needs, priorities, and efficiencies. He co-founded these companies and collectively raised over $25M in funding and exited several companies to various entities including Fortune 500's before graduating and moving back into the food and beverage industry.
#190 - Talking All About Your Tech Stack ***** This week's episode is brought to you by: MARGIN EDGE Take control of your costs with using MarginEdge. Best of all? Listeners of this show get to try MarginEdge FREE for 30 days. No contract. No setup fee. Free and unlimited training and support. VISIT: marginedge.com/chip ***** This week's episode is brought to you by: 7SHIFTS 7shifts is the team management platform for restaurants. From hiring, to scheduling, training and retaining, they’ve got the tools you need to help you run your business with ease. Better understand your restaurant, hit your labor targets, and keep your entire team connected. Plus, 7shifts integrates with POS and payroll systems you already use and trust! Join over 30,000 restaurants using 7shifts today. Restaurant Strategy listeners get 3 months free. VISIT: https://www.7shifts.com/restaurantstrategy ***** We're talking all about tech stack, and I'm sharing specific recommendations for the software I think you need in your restaurant! IMPORTANT LINKS: Popmenu - https://get.popmenu.com/lp/restaurant-strategy Margin Edge - marginedge.com/chip 7Shifts - https://www.7shifts.com/restaurantstrategy KickFin - https://kickfin.com/demo/ Sprout Social - https://sproutsocial.com/ Marqii - https://marqii.com/ Bikky - https://www.bikky.com/ MailChimp - https://mailchimp.com/ Sevenrooms - https://sevenrooms.com/en/ Ovation - https://ovationup.com/ ***** Want to learn more about my Group Coaching Programs? Click the link to schedule a FREE 45-minute Strategy Session: https://www.restaurantstrategypodcast.com/schedule Last chance to get $500 off my Restaurant Recharge Program! Want the promo code? E-mail me directly and I'll send it: chip@chipklose.com
Joel Montaniel is the Co-founder, and CEO of SevenRooms, a private software company devoted to improving the way hospitality operators leverage their data to enhance business operations, build better direct relationships with customers and deliver an unforgettable customer experience. In their own words, SevenRooms allows ‘the big to feel small and the small to feel big' when it comes to customer relationships. The conversation traverses a wide range of topics; from scaling a global business from day one, leading with empathy and its power on customers and employees, and the great frameworks for how SevenRooms prioritises product innovation, given the breadth of their customer base. Named among the ‘Best Places to Work' in New York, it's clear that SevenRooms culture-first mentality is deeply embedded in the company's DNA. With this in mind, Joel talks to how SevenRooms is investing in its employees and the programs they have put in place to enable them to do their best work. Show Notes; Founding story and inspiration behind SevenRooms (3:15) Empathising with customers to better understand the problem and re-think the solution (5:27) SevenRooms Value Proposition for restaurant operators (7:04) Transitioning the hospitality industry from systems of record to systems of intelligence that drives outcomes for businesses (11:31) SevenRooms competitive advantage to streamline operations, personalize service and maximise revenue profitability for customers (13:41) Pain points when scaling a global business – how your greatest weakness can become your greatest strength (16:50) Implementing a prioritization framework to inspire product innovation and identify where SevenRooms can uniquely serve their customers (18:57) Fostering innovation to drive the hospitality industry forward as the company scales (23:00) Supporting customers and managing interactions during the pandemic (27:27) Inspiration to build a culture first company (30:00) SevenRooms core values (33:54) Career planning with employees to resolve cultural tensions and find an intersection between company and employee needs (37:46) The importance of investing in employees and providing recharge periods – Fresh Start Program and 7 R&R (41:13) How the leadership team catches cultural bugs and detractors in the company (45:35) --- Send in a voice message: https://anchor.fm/tdm-growth-partners/message
Typically, you don't hear many venture capital backed companies get mentioned during daytime talkshows, but did you know that SevenRooms is one of Drew Barrymore's favorite companies. At least that is what she said during her show. She highlighted the company's Fresh Start policy which gives new hires their first two weeks of employment as paid time off as a chance to recharge before they get going at the company. In addition, SevenRooms has a 7R&R program which requires employees who have been with the company up to five years gto take five consecutive days off twice a year and employees with a longer tenure must take double that. Joel and I talk in detail about these benefits and why they are so meaningful for the company's people first culture. SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. The company is venture In this episode of our podcast, we cover: * Joel's professional background and what he learned as the Chief of Staff at LivePerson. * The founding story of SevenRooms and the details on the platform, plus the impact it has for its customers. * What it was like running a company focused on the hospitality industry during the height of the pandemic and how some key decisions made the company stronger in the long run. * The market opportunity and areas for disruption within the hospitality industry. * Advice on building a global company. * And so much more. If you like the show, please remember to subscribe and review us on iTunes, Soundcloud, Spotify, Stitcher, or Google Play.
Understanding a customer's likes and dislikes through data makes a business more direct in its approach to attracting consumers. In the hospitality sector, the intricacies and different backgrounds of guests make their needs diverse. We speak to Paul Hadida, General Manager, APAC, SevenRooms whose company has recently launched in two of the most competitive markets in the APAC region, Singapore and Hong Kong in a bid to help hospitality recovery. See omnystudio.com/listener for privacy information.
In this episode, we've got Maryclare Sweeney with us. Maryclare is the Director of Sales at SEVENROOMS, which sells into the hospitality space. As a talented sales manger, she gives some secret strategies for success and how the company had to make changes, like so many, due to COVID.What You'll LearnThe growth journey of Maryclare and SEVENROOMSWhat was it like to sell during COVIDMaryclare thoughts about selling against competitorsWhat Maryclare has learned selling to restaurants Show Agenda and TimestampsAbout SEVENROOMS and Maryclare Sweeney [3:04]Maryclare's thoughts on the biggest fallacies in nutrition [07:44]Being more influential than you think you are [11:46]Maryclare's thoughts about zoom fatigue [17:28]Paying it forward [22:37]Sam's Corner [24:24]
In this episode, we've got Maryclare Sweeney with us. Maryclare is the Director of Sales at SEVENROOMS, which sells into the hospitality space. As a talented sales manger, she gives some secret strategies for success and how the company had to make changes, like so many, due to COVID. What You'll Learn The growth journey of Maryclare and SEVENROOMS What was it like to sell during COVID Maryclare thoughts about selling against competitors What Maryclare has learned selling to restaurants Show Agenda and Timestamps About SEVENROOMS and Maryclare Sweeney [3:04] Maryclare's thoughts on the biggest fallacies in nutrition [07:44] Being more influential than you think you are [11:46] Maryclare's thoughts about zoom fatigue [17:28] Paying it forward [22:37] Sam's Corner [24:24]
This week Chris talks to Allison Page, Founder & CPO of Seven Rooms.Allison Page is Co-Founder and Chief Product Officer of SevenRooms, a data-driven operations, marketing and guest engagement platform that empowers hospitality operators to maximize revenue, build brand loyalty and enable personalized experiences. SevenRooms is venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth, and has been named to Inc.'s annual list of Best Workplaces for 2020. The company's clients range from neighborhood restaurants to international, multi-concept hospitality groups including MGM Resorts, Mandarin Oriental Hotel Group, Bloomin' Brands, Topgolf, Jumeirah Group, Wolfgang Puck and Live Nation. Since inception in 2011, Ms. Page has been responsible for driving product innovation, defining the company's product roadmap, vision and strategic positioning, and scaling the platform to over 250 cities worldwide. She holds more than a decade of experience as an entrepreneur in the hospitality industry; launching, building and commercializing high-growth technology platforms across global restaurant, hotel and entertainment brands. She brings knowledge in the areas of technology, guest experience, guest engagement, CRM, marketing, loyalty, data analytics and consumer trends. Prior to founding SevenRooms, Allison started her career in investment banking at Credit Suisse. She holds a bachelor's degree in Finance & Real Estate from The Wharton School, University of Pennsylvania and was named one of Hospitality Technology's 2019 Top Women in Restaurant Technology. She currently sits on the boards of Red Robin Gourmet Burgers and the Pillsbury Institute for Hospitality Entrepreneurship at Cornell University.During the chat we discuss:Allison's career and her path to founding seven rooms?Tech in the hospitality industry? Are we getting the most out of what is on offer?How operators create a smoother guest experience across establishments by making use of the latest technology.How brands leverage guest data to create personalised experiences that improve guest satisfaction and customer service.How operators level up their marketing strategy to both on and off-premises Tune in each week to the Tech on Toast podcast.
For many companies, transitioning to more digital processes was something they were considering but not rushing into. COVID has accelerated a digital transition by an average of 6 years, with businesses rushing to incorporate digital strategies, to mitigate for future pandemics or disasters. But what about hospitality, one of the hardest hit industries? Well Paul Hadida, General Manager at SevenRooms explains that rebuilding begins with data and automation. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information.
In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” chat with Joel Montaniel, chief executive officer and co-founder of SEVENROOMS about helping operators build their direct and personalized relationship with guests. SEVENROOMS is a guest experience and retention platform that works on helping operators utilize guest data to provide experiences that boost business. Montaniel says, “So many many years ago we tried to figure out why hospitality technology systems didn't have any guest data in them and we really were surprised by that because we were like this is the hospitality industry. It is all about understanding the little things, it is all about making people feel special. How can operators do that when the very ingredient you would need is not available in the systems they're using to run their business?” He adds, “we got our start as a guest data CRM company and that we've now evolved ourselves into a guest experience platform with a mission of helping operators make their guests feel at home.”When Frischling asks Montaniel where he thinks we are in the lifecycle of technology, Montaniel says, “if we take hospitality technology as the starting point I believe we're still in the early innings at the very beginning of this cycle.” He adds, “And I think the cloud has enabled a lot of opportunities, in addition of course the mobile, so it feels like we're still in the very very early days.” Montaniel says when asked about the new functionalities SEVENROOMS added, “as we were building the company we started with this idea of guest data and so how do we help the restaurant capture as much guest data as possible and how do we make it as easy as possible for them to capture it. And actually when we first started we had restaurants that were using our CRM system side by side with their reservation seating system, that's how important it was to them and then what we realized is if we wanted to help the restaurants, how could we actually also build the reservations and the seating so that they could have one system to look at everything together.” SEVENROOMS is giving the operators a personalized picture of their consumer on-premise and off-premise. Montaniel talks about delivery, saying in the United States before the pandemic forty-two percent of consumers had done delivery, now delivery is more than fifty percent and growing. He says, “what's interesting is we thought that when covid was stabilizing that dine-in would pick back up and delivery would slow down a little bit, but actually what you're seeing is both are accelerating so dine-in is up, delivery is up, and so what that means is now a restaurant needs to be able to understand and work across both of those different channels.”To hear more from this episode with SEVENROOMS, tune into this episode of Hospitality Hangout. Click here for more recovery and relief information for restaurant, hospitality and food service operators.This syndicated content is brought to you by Branded Strategic Hospitality.
In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” chat with Joel Montaniel, chief executive officer and co-founder of SEVENROOMS about helping operators build their direct and personalized relationship with guests. SEVENROOMS is a guest experience and retention platform that works on helping operators utilize guest data to provide experiences that boost business. Montaniel says, “So many many years ago we tried to figure out why hospitality technology systems didn't have any guest data in them and we really were surprised by that because we were like this is the hospitality industry. It is all about understanding the little things, it is all about making people feel special. How can operators do that when the very ingredient you would need is not available in the systems they're using to run their business?” He adds, “we got our start as a guest data CRM company and that we've now evolved ourselves into a guest experience platform with a mission of helping operators make their guests feel at home.”When Frischling asks Montaniel where he thinks we are in the lifecycle of technology, Montaniel says, “if we take hospitality technology as the starting point I believe we're still in the early innings at the very beginning of this cycle.” He adds, “And I think the cloud has enabled a lot of opportunities, in addition of course the mobile, so it feels like we're still in the very very early days.” Montaniel says when asked about the new functionalities SEVENROOMS added, “as we were building the company we started with this idea of guest data and so how do we help the restaurant capture as much guest data as possible and how do we make it as easy as possible for them to capture it. And actually when we first started we had restaurants that were using our CRM system side by side with their reservation seating system, that's how important it was to them and then what we realized is if we wanted to help the restaurants, how could we actually also build the reservations and the seating so that they could have one system to look at everything together.” SEVENROOMS is giving the operators a personalized picture of their consumer on-premise and off-premise. Montaniel talks about delivery, saying in the United States before the pandemic forty-two percent of consumers had done delivery, now delivery is more than fifty percent and growing. He says, “what's interesting is we thought that when covid was stabilizing that dine-in would pick back up and delivery would slow down a little bit, but actually what you're seeing is both are accelerating so dine-in is up, delivery is up, and so what that means is now a restaurant needs to be able to understand and work across both of those different channels.”To hear more from this episode with SEVENROOMS, tune into this episode of Hospitality Hangout. Click here for more recovery and relief information for restaurant, hospitality and food service operators.This syndicated content is brought to you by Branded Strategic Hospitality.
#138 - INTERVIEW with Mike McFall, Co-CEO of Biggby Coffee ***** This week's episode is brought to you by: SEVENROOMS With a full suite of products including reservation, waitlist and table management, online ordering, review aggregation, and marketing automation, SevenRooms is the perfect choice for helping you gain a 360-degree view of your guests across both on- and off-premise. Book a demo with SevenRooms today and receive an Amazon gift card for $50. Simply email to hello@trysevenrooms.com with "Restaurant Strategy" in the subject line. ***** This week's episode is also sponsored by STOCK MFG. With Stock you get all the style of retail, with the price, continuity, and customer service of a traditional uniform vendor. They offer an assortment of everyday items that are ready to ship with no minimum order quantity, and can also create custom uniforms to fit any aesthetic. Visit: stockmfg.co/chip to get get started. ***** Mike McFall is Co-CEO of Biggby Coffee, a big-little brand with nearly 300 units across the United States. We're talking about what it takes to launch a brand, grow that brand, and then to let it evolve over the course of a couple decades. He shares the details about the new Biggby drive-thru concept, and gives away the secrets to building a brand that scales. Whether you're looking to franchise your own brand or just want to build a better restaurant, this episode is packed with great insights and ideas. IMPORTANT LINKS: Biggby Coffee - https://www.biggby.comBiggby Franchising Opportunities - https://www.biggbyfranchising.comGRIND by Mike McFall - https://www.amazon.com/Grind-No-Bullshit-Approach-Business-Concept/dp/1732510261 *****Curious about my new group coaching program, RESTAURANT ACCELERATOR? Click the link below, watch the video, and schedule a free call with me to learn more about it: https://www.restaurantstrategypodcast.com/thedailygrind
#138 - INTERVIEW with Mike McFall, Co-CEO of Biggby Coffee ***** This week's episode is brought to you by: SEVENROOMS With a full suite of products including reservation, waitlist and table management, online ordering, review aggregation, and marketing automation, SevenRooms is the perfect choice for helping you gain a 360-degree view of your guests across both on- and off-premise. Book a demo with SevenRooms today and receive an Amazon gift card for $50. Simply email to hello@trysevenrooms.com with "Restaurant Strategy" in the subject line. ***** This week's episode is also sponsored by STOCK MFG. With Stock you get all the style of retail, with the price, continuity, and customer service of a traditional uniform vendor. They offer an assortment of everyday items that are ready to ship with no minimum order quantity, and can also create custom uniforms to fit any aesthetic. Visit: stockmfg.co/chip to get get started. ***** Mike McFall is Co-CEO of Biggby Coffee, a big-little brand with nearly 300 units across the United States. We're talking about what it takes to launch a brand, grow that brand, and then to let it evolve over the course of a couple decades. He shares the details about the new Biggby drive-thru concept, and gives away the secrets to building a brand that scales. Whether you're looking to franchise your own brand or just want to build a better restaurant, this episode is packed with great insights and ideas. IMPORTANT LINKS: Biggby Coffee - https://www.biggby.comBiggby Franchising Opportunities - https://www.biggbyfranchising.comGRIND by Mike McFall - https://www.amazon.com/Grind-No-Bullshit-Approach-Business-Concept/dp/1732510261 *****Curious about my new group coaching program, RESTAURANT ACCELERATOR? Click the link below, watch the video, and schedule a free call with me to learn more about it: https://www.restaurantstrategypodcast.com/thedailygrind
#137 - What a Skyscraper Can Tell Us About the Future of Restaurants ***** This week's episode is brought to you by: SEVENROOMS With a full suite of products including reservation, waitlist and table management, online ordering, review aggregation, and marketing automation, SevenRooms is the perfect choice for helping you gain a 360-degree view of your guests across both on- and off-premise. Book a demo with SevenRooms today and receive an Amazon gift card for $50. Simply email to hello@trysevenrooms.com with "Restaurant Strategy" in the subject line. ***** This week's episode is also sponsored by STOCK MFG. With Stock you get all the style of retail, with the price, continuity, and customer service of a traditional uniform vendor. They offer an assortment of everyday items that are ready to ship with no minimum order quantity, and can also create custom uniforms to fit any aesthetic. Visit: stockmfg.co/chip to get get started. ***** We are witnessing the death of the 9-to-5. What happens to the world when people can work from anywhere in the world? This week's episode is about that and so much more. I'm sharing 8 trends that are reshaping our industry and our world. IMPORTANT LINKS: NY Times Article about the Empire State Building - https://www.nytimes.com/interactive/2021/09/15/nyregion/empire-state-building-reopening-new-york.html *****Curious about my new group coaching program, RESTAURANT ACCELERATOR? Click the link below, watch the video, and schedule a free call with me to learn more about it: https://www.restaurantstrategypodcast.com/thedailygrind
#137 - What a Skyscraper Can Tell Us About the Future of Restaurants ***** This week's episode is brought to you by: SEVENROOMS With a full suite of products including reservation, waitlist and table management, online ordering, review aggregation, and marketing automation, SevenRooms is the perfect choice for helping you gain a 360-degree view of your guests across both on- and off-premise. Book a demo with SevenRooms today and receive an Amazon gift card for $50. Simply email to hello@trysevenrooms.com with "Restaurant Strategy" in the subject line. ***** This week's episode is also sponsored by STOCK MFG. With Stock you get all the style of retail, with the price, continuity, and customer service of a traditional uniform vendor. They offer an assortment of everyday items that are ready to ship with no minimum order quantity, and can also create custom uniforms to fit any aesthetic. Visit: stockmfg.co/chip to get get started. ***** We are witnessing the death of the 9-to-5. What happens to the world when people can work from anywhere in the world? This week's episode is about that and so much more. I'm sharing 8 trends that are reshaping our industry and our world. IMPORTANT LINKS: NY Times Article about the Empire State Building - https://www.nytimes.com/interactive/2021/09/15/nyregion/empire-state-building-reopening-new-york.html *****Curious about my new group coaching program, RESTAURANT ACCELERATOR? Click the link below, watch the video, and schedule a free call with me to learn more about it: https://www.restaurantstrategypodcast.com/thedailygrind
Ep 156 - Digital Transformation in the Hospitality Industry with Paul Hadida from SevenRooms Few industries have been hit harder by the pandemic than hospitality. As a result, operators had to think outside the box and leverage technology and resilience to continue acquiring, engaging and retaining guests. Today, the hospitality industry is evolving at a significant pace, setting new standards of innovation, personalisation and memorable guest experiences. Through technology, venues are processing unprecedented amounts of approved data on their guests and turning that into experiences that incentivise loyalty and boost revenue, so with all that it is a pleasure to chat today with Paul Haydida the GM of SevenRooms in this week's podcast. We spoke about the trends we are seeing in Australia's hospitality industry today as a result of the pandemic, how to use data to build loyalty and sales, and how we are placed in regard to other countries for a tech-driven recovery. Please find our more about SevenRooms on the links below- Website: https://sevenrooms.com/ Instagram: https://www.instagram.com/sevenrooms/ Please connect with us at POH on the links below- Website: https://principleofhospitality.com/ Instagram: https://www.instagram.com/principle_of_hospitality/ --- Send in a voice message: https://anchor.fm/principle-of-hospitality/message
#134 - INTERVIEW: Restaurant Marketing That Works with Matt Plapp ***** This week's episode is brought to you by: SEVENROOMS With a full suite of products including reservation, waitlist and table management, online ordering, review aggregation, and marketing automation, SevenRooms is the perfect choice for helping you gain a 360-degree view of your guests across both on- and off-premise. Book a demo with SevenRooms today and receive an Amazon gift card for $50. Simply email to hello@trysevenrooms.com with "Restaurant Strategy" in the subject line. ***** This week's episode is also sponsored by STOCK MFG. With Stock you get all the style of retail, with the price, continuity, and customer service of a traditional uniform vendor. They offer an assortment of everyday items that are ready to ship with no minimum order quantity, and can also create custom uniforms to fit any aesthetic. Visit: stockmfg.co/chip to get get started. ***** Matt Plapp is the host of America's Berst Restaurants and the CEO and Founder of a company called Restaurant Marketing That Works. His agency works with hundreds of restaurants all over the country to help them acquire new customers and find ways to re-engage them. This episode is packed with great information, plus there's a giveaway at the end. Want to level up? Check it out! IMPORTANT LINKS: America's Best Restaurants - https://americasbestrestaurants.comMatt Plapp's Website - https://mattplapp.comAgency Website - https://restaurantmarketingthatworks.comMatt's newest book - BUY HEREMatt's previous book - BUY HEREMatt's first book - BUY HEREMatt's Cell Phone - 859-743-2408 *****Looking to cut expenses in your restaurant? How about 10 tips you can implement literally overnight? Get my new e-book: https://www.restaurantstrategypodcast.com/expenses
#134 - INTERVIEW: Restaurant Marketing That Works with Matt Plapp ***** This week's episode is brought to you by: SEVENROOMS With a full suite of products including reservation, waitlist and table management, online ordering, review aggregation, and marketing automation, SevenRooms is the perfect choice for helping you gain a 360-degree view of your guests across both on- and off-premise. Book a demo with SevenRooms today and receive an Amazon gift card for $50. Simply email to hello@trysevenrooms.com with "Restaurant Strategy" in the subject line. ***** This week's episode is also sponsored by STOCK MFG. With Stock you get all the style of retail, with the price, continuity, and customer service of a traditional uniform vendor. They offer an assortment of everyday items that are ready to ship with no minimum order quantity, and can also create custom uniforms to fit any aesthetic. Visit: stockmfg.co/chip to get get started. ***** Matt Plapp is the host of America's Berst Restaurants and the CEO and Founder of a company called Restaurant Marketing That Works. His agency works with hundreds of restaurants all over the country to help them acquire new customers and find ways to re-engage them. This episode is packed with great information, plus there's a giveaway at the end. Want to level up? Check it out! IMPORTANT LINKS: America's Best Restaurants - https://americasbestrestaurants.comMatt Plapp's Website - https://mattplapp.comAgency Website - https://restaurantmarketingthatworks.comMatt's newest book - BUY HEREMatt's previous book - BUY HEREMatt's first book - BUY HEREMatt's Cell Phone - 859-743-2408 *****Looking to cut expenses in your restaurant? How about 10 tips you can implement literally overnight? Get my new e-book: https://www.restaurantstrategypodcast.com/expenses
#133 - 3 Ways to Cut Expenses in Your Restaurant ***** This week's episode is brought to you by: SEVENROOMS With a full suite of products including reservation, waitlist and table management, online ordering, review aggregation, and marketing automation, SevenRooms is the perfect choice for helping you gain a 360-degree view of your guests across both on- and off-premise. Book a demo with SevenRooms today and receive an Amazon gift card for $50. Simply email to hello@trysevenrooms.com with "Restaurant Strategy" in the subject line. ***** This week's episode is also sponsored by STOCK MFG. With Stock you get all the style of retail, with the price, continuity, and customer service of a traditional uniform vendor. They offer an assortment of everyday items that are ready to ship with no minimum order quantity, and can also create custom uniforms to fit any aesthetic. Visit: stockmfg.co/chip to get get started. ***** Guess what? I wrote another e-book, and just like the first I'm offering it up absolutely FREE. Inside that document I share 10 tips to help chefs and operators cut expenses in their restaurants by as much as 10%. Best of all, they're highly actionable so you can implement them right away. To get you started I'm sharing the first 3 tips on this week's episode. I hope it inspires you to take action and go download the full e-book. Click the link below to get yours today. Cheers! *****Looking to cut expenses in your restaurant? How about 10 tips you can implement literally overnight? Get my new e-book: https://www.restaurantstrategypodcast.com/expenses
#133 - 3 Ways to Cut Expenses in Your Restaurant ***** This week's episode is brought to you by: SEVENROOMS With a full suite of products including reservation, waitlist and table management, online ordering, review aggregation, and marketing automation, SevenRooms is the perfect choice for helping you gain a 360-degree view of your guests across both on- and off-premise. Book a demo with SevenRooms today and receive an Amazon gift card for $50. Simply email to hello@trysevenrooms.com with "Restaurant Strategy" in the subject line. ***** This week's episode is also sponsored by STOCK MFG. With Stock you get all the style of retail, with the price, continuity, and customer service of a traditional uniform vendor. They offer an assortment of everyday items that are ready to ship with no minimum order quantity, and can also create custom uniforms to fit any aesthetic. Visit: stockmfg.co/chip to get get started. ***** Guess what? I wrote another e-book, and just like the first I'm offering it up absolutely FREE. Inside that document I share 10 tips to help chefs and operators cut expenses in their restaurants by as much as 10%. Best of all, they're highly actionable so you can implement them right away. To get you started I'm sharing the first 3 tips on this week's episode. I hope it inspires you to take action and go download the full e-book. Click the link below to get yours today. Cheers! *****Looking to cut expenses in your restaurant? How about 10 tips you can implement literally overnight? Get my new e-book: https://www.restaurantstrategypodcast.com/expenses
Since its inception, SevenRooms has served hospitality operators from independent restaurateurs to global hospitality groups. They created the company to overcome a challenge they recognized within the industry: limited access to and ownership of guest data. Over the past ten years, they have built a platform that unlocks a 360-degree view of the guest journey and empowers operators to deliver highly personalized experiences to every on- and off-premise diner. As a result, they are leveraging technology to helping hospitality businesses, big and small, increase revenue and create loyal guests for life. Joel Montaniel, CEO & Co-Founder of SevenRooms, returns to the Tech Talks Daily Podcast for a catchup. We discuss on-premise and off-premise dining, vaccine passport mandates, and how customer's needs have evolved over the last 15 months. We also talk about how Joel sees hospitality adapting to these needs by leveraging technology. Finally, we discuss how restaurants can create a seamless journey that diners prefer from discovery to booking to the dining experience itself with technology.
#130 - INTERVIEW with Shawn Walchef, Founder of Cali BBQ and Host of the Digital Hospitality Podcast ***** This week's episode is brought to you by: SEVENROOMS With a full suite of products including reservation, waitlist and table management, online ordering, review aggregation, and marketing automation, SevenRooms is the perfect choice for helping you gain a 360-degree view of your guests across both on- and off-premise. Book a demo with SevenRooms today and receive an Amazon gift card for $50. Simply email to hello@trysevenrooms.com with "Restaurant Strategy" in the subject line. ***** I often interview marketers and operators on this show, but very rarely at the same time. Shawn Walchef is the rare exception. He's the founder of Cali BBQ out in San Diego, as well as the host of the Digital Hospitality Podcast. Enjoy this wide-ranging conversation with one of the smartest, most generous people I know! IMPORTANT LINKS: Cali BBQ Website - https://calibbq.mediaInstagram - https://www.instagram.com/shawnpwalchef/Facebook - https://www.facebook.com/calicomfortbbq/YouTube - https://www.youtube.com/c/CaliComfortBBQSpringValleyTikTok - https://www.tiktok.com/@calibbq?Twitter - https://twitter.com/calicomfortDigital Hospitality Podcast - https://podcasts.apple.com/us/podcast/digital-hospitality-a-cali-bbq-media-podcast/id1235316273?ls=1&mt=2*****Looking to increase revenue in your restaurant? How about 10 tips to increase revenue by 10% overnight? Get my new e-book: https://www.restaurantstrategypodcast.com/revenue
#130 - INTERVIEW with Shawn Walchef, Founder of Cali BBQ and Host of the Digital Hospitality Podcast ***** This week's episode is brought to you by: SEVENROOMS With a full suite of products including reservation, waitlist and table management, online ordering, review aggregation, and marketing automation, SevenRooms is the perfect choice for helping you gain a 360-degree view of your guests across both on- and off-premise. Book a demo with SevenRooms today and receive an Amazon gift card for $50. Simply email to hello@trysevenrooms.com with "Restaurant Strategy" in the subject line. ***** I often interview marketers and operators on this show, but very rarely at the same time. Shawn Walchef is the rare exception. He's the founder of Cali BBQ out in San Diego, as well as the host of the Digital Hospitality Podcast. Enjoy this wide-ranging conversation with one of the smartest, most generous people I know! IMPORTANT LINKS: Cali BBQ Website - https://calibbq.mediaInstagram - https://www.instagram.com/shawnpwalchef/Facebook - https://www.facebook.com/calicomfortbbq/YouTube - https://www.youtube.com/c/CaliComfortBBQSpringValleyTikTok - https://www.tiktok.com/@calibbq?Twitter - https://twitter.com/calicomfortDigital Hospitality Podcast - https://podcasts.apple.com/us/podcast/digital-hospitality-a-cali-bbq-media-podcast/id1235316273?ls=1&mt=2*****Looking to increase revenue in your restaurant? How about 10 tips to increase revenue by 10% overnight? Get my new e-book: https://www.restaurantstrategypodcast.com/revenue
#129 - Subsistence vs. Surplus ***** This week's episode is brought to you by: SEVENROOMS With a full suite of products including reservation, waitlist and table management, online ordering, review aggregation, and marketing automation, SevenRooms is the perfect choice for helping you gain a 360-degree view of your guests across both on- and off-premise. Book a demo with SevenRooms today and receive an Amazon gift card for $50. Simply email to hello@trysevenrooms.com with "Restaurant Strategy" in the subject line. ***** SUBSISTENCE: "maintaining or supporting oneself at a minimum level."SURPLUS: "the amount that remains when need has been satisfied." Today we talk about the differences. More importantly, we're going to adopt a new mindset for managing these two ideas. *****Looking to increase revenue in your restaurant? How about 10 tips to increase revenue by 10% overnight? Get my new e-book: https://www.restaurantstrategypodcast.com/revenue
#129 - Subsistence vs. Surplus ***** This week's episode is brought to you by: SEVENROOMS With a full suite of products including reservation, waitlist and table management, online ordering, review aggregation, and marketing automation, SevenRooms is the perfect choice for helping you gain a 360-degree view of your guests across both on- and off-premise. Book a demo with SevenRooms today and receive an Amazon gift card for $50. Simply email to hello@trysevenrooms.com with "Restaurant Strategy" in the subject line. ***** SUBSISTENCE: "maintaining or supporting oneself at a minimum level."SURPLUS: "the amount that remains when need has been satisfied." Today we talk about the differences. More importantly, we're going to adopt a new mindset for managing these two ideas. *****Looking to increase revenue in your restaurant? How about 10 tips to increase revenue by 10% overnight? Get my new e-book: https://www.restaurantstrategypodcast.com/revenue
Over the last year and a half, few industries have faced as many challenges as the restaurant industry. The silver lining of these challenges is that many restaurants have adapted to COVID-19 challenges and more by improving their management and payments solutions with the help of technology. Joel Montaniel is the CEO and Co-founder of SevenRooms, a technology company that has been helping restaurants digitally transform themselves and grow their revenues. Listen in as Joel walks us through how technology is evolving the restaurant industry. Find show notes and more: https://www.soarpay.com/2021/08/sevenrooms/
#126 - INTERVIEW with NY Times Food Photographer, Andrew Scrivani ***** This week's episode is brought to you by: SEVENROOMS With a full suite of products including reservation, waitlist and table management, online ordering, review aggregation, and marketing automation, SevenRooms is the perfect choice for helping you gain a 360-degree view of your guests across both on- and off-premise. Book a demo with SevenRooms today and receive an Amazon gift card for $50. Simply send an e-mail to hello@trysevenrooms.com with "Restaurant Strategy" in the subject line. ***** As many of you know my marketing career really started as a food photographer. I shot for dozens of restaurants here in NYC, helping them to create content for their websites, e-blasts, and social media platforms. That makes my conversation with Andrew Scrivani doubly special. On this week's episode we talk all about how to take create photos of your food, and how to find a great food photographer if you find you need a professional. Tons of value and insights on this one! IMPORTANT LINKS: Andrew's website - https://www.andrewscrivani.com/bio Andrew's IG profile - https://www.instagram.com/andrewscrivani/ Speakeasy IG profile - https://www.instagram.com/heyspeakeasy/ Andrew's work - https://www.andrewscrivani.com Andrew's Creative Live class - https://www.creativelive.com/class/food-photography-andrew-scrivani Andrew's Speakeasy Page - https://www.speakeasy.com/speaker/andrew-scrivani Andrew's Book "That Photo Makes Me Hungry" - https://www.amazon.com/That-Photo-Makes-Hungry-Photographing/dp/1682683982 *****Looking to increase revenue in your restaurant? How about 10 tips to increase revenue by 10% overnight? Get my new e-book by CLICKING THIS LINK.
#126 - INTERVIEW with NY Times Food Photographer, Andrew Scrivani ***** This week's episode is brought to you by: SEVENROOMS With a full suite of products including reservation, waitlist and table management, online ordering, review aggregation, and marketing automation, SevenRooms is the perfect choice for helping you gain a 360-degree view of your guests across both on- and off-premise. Book a demo with SevenRooms today and receive an Amazon gift card for $50. Simply send an e-mail to hello@trysevenrooms.com with "Restaurant Strategy" in the subject line. ***** As many of you know my marketing career really started as a food photographer. I shot for dozens of restaurants here in NYC, helping them to create content for their websites, e-blasts, and social media platforms. That makes my conversation with Andrew Scrivani doubly special. On this week's episode we talk all about how to take create photos of your food, and how to find a great food photographer if you find you need a professional. Tons of value and insights on this one! IMPORTANT LINKS: Andrew's website - https://www.andrewscrivani.com/bio Andrew's IG profile - https://www.instagram.com/andrewscrivani/ Speakeasy IG profile - https://www.instagram.com/heyspeakeasy/ Andrew's work - https://www.andrewscrivani.com Andrew's Creative Live class - https://www.creativelive.com/class/food-photography-andrew-scrivani Andrew's Speakeasy Page - https://www.speakeasy.com/speaker/andrew-scrivani Andrew's Book "That Photo Makes Me Hungry" - https://www.amazon.com/That-Photo-Makes-Hungry-Photographing/dp/1682683982 *****Looking to increase revenue in your restaurant? How about 10 tips to increase revenue by 10% overnight? Get my new e-book by CLICKING THIS LINK.
#125 - The Value of Creating Value ***** This week's episode is brought to you by: SEVENROOMS With a full suite of products including reservation, waitlist and table management, online ordering, review aggregation, and marketing automation, SevenRooms is the perfect choice for helping you gain a 360-degree view of your guests across both on- and off-premise. Book a demo with SevenRooms today and receive an Amazon gift card for $50. Simply send an e-mail to hello@trysevenrooms.com with "Restaurant Strategy" in the subject line. ***** Zig Ziglar said a lot of great things during his life, but my absolute favorite quote is this: "You can get anything you want in life as long as you help enough other people get what they want." A business exists to solve a very specific problem for a very specific person, and we create value by solving that problem better than anyone else. The key is to solve a problem and then make sure people know that you've solved it. IMPORTANT LINKS: MY FREE E-BOOK - https://www.restaurantstrategypodcast.com/revenue *****Looking to increase revenue in your restaurant? How about 10 tips to increase revenue by 10% overnight? Get my new e-book by CLICKING THIS LINK.
#125 - The Value of Creating Value ***** This week's episode is brought to you by: SEVENROOMS With a full suite of products including reservation, waitlist and table management, online ordering, review aggregation, and marketing automation, SevenRooms is the perfect choice for helping you gain a 360-degree view of your guests across both on- and off-premise. Book a demo with SevenRooms today and receive an Amazon gift card for $50. Simply send an e-mail to hello@trysevenrooms.com with "Restaurant Strategy" in the subject line. ***** Zig Ziglar said a lot of great things during his life, but my absolute favorite quote is this: "You can get anything you want in life as long as you help enough other people get what they want." A business exists to solve a very specific problem for a very specific person, and we create value by solving that problem better than anyone else. The key is to solve a problem and then make sure people know that you've solved it. IMPORTANT LINKS: MY FREE E-BOOK - https://www.restaurantstrategypodcast.com/revenue *****Looking to increase revenue in your restaurant? How about 10 tips to increase revenue by 10% overnight? Get my new e-book by CLICKING THIS LINK.
#122 - INTERVIEW: Navigating the Staffing Crisis with Restaurant Consultant, Ken McGarrie ***** This week's episode is brought to you by: SEVENROOMS With a full suite of products including reservation, waitlist and table management, online ordering, review aggregation, and marketing automation, SevenRooms is the perfect choice for helping you gain a 360-degree view of your guests across both on- and off-premise. Book a demo with SevenRooms today and receive an Amazon gift card for $50. Simply send an e-mail to hello@trysevenrooms.com with "Restaurant Strategy" in the subject line. ***** Ken McGarrie is a Chicago-based restaurant consultant as well as the author of the brand new book, "The Surprise Restaurant Manager." In this interview we talk about the staffing crisis, and how employers can combat the situation. We talk structure, procedures, and development tactics to build a loyal work force. Ken is hilarious and charming, and an all around smart guy. Glad to know him, and even more excited to introduce him to all of you! IMPORTANT LINKS: KORGEN HOSPITALITY - https://korgenhospitality.com The Surprise Restaurant Manager (Amazon for 99 cents) - https://www.amazon.com/Surprise-Restaurant-Manager-Ken-McGarrie-ebook/dp/B093P5GGBV/ref=tmm_kin_swatch_0?_encoding=UTF8&qid=1625858274&sr=8-1 The Surprise Restaurant Manager (The Strand paperback for $14.99) - https://www.strandbooks.com/product/9781736282304?title=the_surprise_restaurant_manager *****Interested in a FREE 60-minute coaching call? E-mail me directly at chip@chipklose.com *****Come join the community on Patreon where a monthly contribution will give you access to a bunch of different perks and benefits like monthly Q&A sessions, podcast swag, and one-on-one coachings with me. SUPPORT US: https://www.patreon.com/restaurantstrategy
#122 - INTERVIEW: Navigating the Staffing Crisis with Restaurant Consultant, Ken McGarrie ***** This week's episode is brought to you by: SEVENROOMS With a full suite of products including reservation, waitlist and table management, online ordering, review aggregation, and marketing automation, SevenRooms is the perfect choice for helping you gain a 360-degree view of your guests across both on- and off-premise. Book a demo with SevenRooms today and receive an Amazon gift card for $50. Simply send an e-mail to hello@trysevenrooms.com with "Restaurant Strategy" in the subject line. ***** Ken McGarrie is a Chicago-based restaurant consultant as well as the author of the brand new book, "The Surprise Restaurant Manager." In this interview we talk about the staffing crisis, and how employers can combat the situation. We talk structure, procedures, and development tactics to build a loyal work force. Ken is hilarious and charming, and an all around smart guy. Glad to know him, and even more excited to introduce him to all of you! IMPORTANT LINKS: KORGEN HOSPITALITY - https://korgenhospitality.com The Surprise Restaurant Manager (Amazon for 99 cents) - https://www.amazon.com/Surprise-Restaurant-Manager-Ken-McGarrie-ebook/dp/B093P5GGBV/ref=tmm_kin_swatch_0?_encoding=UTF8&qid=1625858274&sr=8-1 The Surprise Restaurant Manager (The Strand paperback for $14.99) - https://www.strandbooks.com/product/9781736282304?title=the_surprise_restaurant_manager *****Interested in a FREE 60-minute coaching call? E-mail me directly at chip@chipklose.com *****Come join the community on Patreon where a monthly contribution will give you access to a bunch of different perks and benefits like monthly Q&A sessions, podcast swag, and one-on-one coachings with me. SUPPORT US: https://www.patreon.com/restaurantstrategy
#121 - The Intersection of Hospitality and Tech ***** This week's episode is brought to you by: SEVENROOMS With a full suite of products including reservation, waitlist and table management, online ordering, review aggregation, and marketing automation, SevenRooms is the perfect choice for helping you gain a 360-degree view of your guests across both on- and off-premise. Book a demo with SevenRooms today and receive an Amazon gift card for $50. Simply send an e-mail to hello@trysevenrooms.com with "Restaurant Strategy' in the subject line. ***** Technology is fundamentally reshaping our world... everything from retail to education to medicine and more. The restaurant industry has always been slow to adopt and adapt, and I want to make the case for the bright future of hospitality. On this week's episode I'm sharing four different case studies showcasing the ways our industry is utilizing technology. IMPORTANT LINKS: https://www.forbes.com/sites/edrensi/2018/07/11/mcdonalds-says-goodbye-cashiers-hello-kiosks/?sh=223635e86f14 https://sevenrooms.com/en/blog/the-rise-of-qr-codes-in-hospitality-during-the-pandemic/ https://tim.blog/2018/10/18/nick-kokonas/ *****Interested in a FREE 60-minute coaching call? E-mail me directly at chip@chipklose.com *****Come join the community on Patreon where a monthly contribution will give you access to a bunch of different perks and benefits like monthly Q&A sessions, podcast swag, and one-on-one coachings with me. SUPPORT US: https://www.patreon.com/restaurantstrategy
#121 - The Intersection of Hospitality and Tech ***** This week's episode is brought to you by: SEVENROOMS With a full suite of products including reservation, waitlist and table management, online ordering, review aggregation, and marketing automation, SevenRooms is the perfect choice for helping you gain a 360-degree view of your guests across both on- and off-premise. Book a demo with SevenRooms today and receive an Amazon gift card for $50. Simply send an e-mail to hello@trysevenrooms.com with "Restaurant Strategy' in the subject line. ***** Technology is fundamentally reshaping our world... everything from retail to education to medicine and more. The restaurant industry has always been slow to adopt and adapt, and I want to make the case for the bright future of hospitality. On this week's episode I'm sharing four different case studies showcasing the ways our industry is utilizing technology. IMPORTANT LINKS: https://www.forbes.com/sites/edrensi/2018/07/11/mcdonalds-says-goodbye-cashiers-hello-kiosks/?sh=223635e86f14 https://sevenrooms.com/en/blog/the-rise-of-qr-codes-in-hospitality-during-the-pandemic/ https://tim.blog/2018/10/18/nick-kokonas/ *****Interested in a FREE 60-minute coaching call? E-mail me directly at chip@chipklose.com *****Come join the community on Patreon where a monthly contribution will give you access to a bunch of different perks and benefits like monthly Q&A sessions, podcast swag, and one-on-one coachings with me. SUPPORT US: https://www.patreon.com/restaurantstrategy
For many companies, transitioning to more digital processes was something they were considering but not rushing into. COVID has accelerated a digital transition by an average of 6 years, with businesses rushing to incorporate digital strategies, to mitigate for future pandemics or disasters. But what about hospitality, one of the hardest-hit industries? Well Paul Hadida, General Manager at SevenRooms explains that rebuilding begins with data and automation. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy information.
Joel Montaniel is the CEO and Co-Founder of SevenRooms, a fully-integrated, data-driven guest experience platform for hospitality operators. SevenRooms is venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth and has been named on Inc.‘s Best Workplaces and Forbes' Best Startup Employers lists. The company's clients range from independent restaurants to global enterprises including MGM Resorts, Mandarin Oriental Hotel Group, Topgolf and Live Nation. Joel's experience is wide and varied from investment banking - dealing with Commercial Mortgage-Backed Securities (CMBS) - to global AI-powered messaging technology.
In this episode, Matt Gilston, the director of customer support at SevenRooms, talks about how he uses his teaching degree and youth sports coaching experience to lead an all-star support team and empower his agents to coach SevenRooms customers as product experts.
Data and technology are used in restaurants but not used to build relationships. It's mainly used to track customer purchases, track inventory, scheduling and reservations. Joel Montaniel, the CEO of SevenRooms, wanted to change that. He talked with Barbara Castiglia on The Main Course about data and how operators can build better relationships with customers.Montaniel always wanted to build businesses and be an entrepreneur. He started in finance, and he got paid well, but it was an unfulfilling job.“But, I wasn't getting that itch scratched,” he said.His passion for restaurants started when he found himself going to them during his free time. He didn't have much free time, so he wasn't able to attend them enough to become a regular. This piqued his curiosity and passion for restaurants. It started on the customer side but eventually led to the business side.The idea for SevenRooms came when he noticed that if you didn't attend a restaurant enough, they wouldn't know anything about the customer. “They were numbers, not faces.”“No matter what we could do for the consumer, the operator needed to pay for a role,” Montaniel said.That was their lightbulb moment: Instead of focusing on the consumer, what if we focused on the operator.SevenRooms helps restaurant operators leverage customer data to improve the experience. As part of their service, they offer Pickup and Delivery solutions; Reservation, Waiting, and Seating Management; Data and Guest Profiles; Guest Engagement, and Marketing.“In the early days, typical to a lot of startups, we wanted to become a company that was all about technology helping businesses build relationships with people,” Montaniel said. In restaurants, relationships and people are the most important thing. It's all about who you know. Technology is mostly transactional and focuses on purchases, etc. They wanted to change this perspective.
In a new episode with Matt from SevenRooms, we explore a unique approach to motivation and something all support leaders can apply to their teams today.
Joe Connolly and Neil A. Carousso talk with SevenRooms founder and CEO Joel Montaniel about how his software is helping restaurants overcome insurmountable losses suffered in the pandemic. See omnystudio.com/listener for privacy information.
We have a big one for you! SevenRooms co-founder and CEO Joel Montaniel stopped by to chat with host David Klemt about how the platform can save operators money and generate big revenue. The two talk about the guest journey, third-party versus direct delivery, the power of automated but personal marketing, St. Patrick's Day, and more! There are some clicks and pops in this episode that couldn't be edited out but trust us, this episode is worth dealing with some minor audio imprefections. Click here to learn more about SevenRooms and what they can do for your business, and connect with SevenRooms on LinkedIn, Facebook, Twitter and Instagram. To connect with with the Bar Hacks podcast, visit @barhacks, and connect with David at @david.ex.machina. Cheers!
Founded in 2011 and venture-backed by Amazon and Comcast Ventures, SevenRooms has dining, hotel F&B, nightlife, sporting, and entertainment clients in more than 250 cities worldwide. From neighborhood restaurants to international, multi-concept hospitality groups, SevenRooms is a hospitality platform that helps operators unlock guest data's full revenue potential. By combining operations, marketing, and guest engagement into one front-of-house solution, the platform allows operators to maximize profits, build brand loyalty, and enable personalized guest experiences. Joel Montaniel, CEO & Co-Founder of SevenRooms, returns to the Tech Talks Daily Podcast for a catchup on how their data-driven hospitality platform combines operations, marketing, and guest engagement tools. The last time we spoke, we talked about the tech that's transforming the hospitality industry. It has been a challenging year, and I wanted to learn more about what we can expect in a new hospitality era in a post-COVID world. How will technology help meet guests evolving expectations? And what role will SevenRooms play in that future? These are just a few topics we cover.
During & post Covid-19 is a new era for the hospitality property industry and guest expectations and properties are going to have to re-evaluate the way they conduct business in order to survive. Here is what you need to know.Ask to subscribeWhy People will BookBased on a report by SevenRooms, a reservation system company, as things are today, Americans planning to book a hospitality property stay would most likely do so for one of the following four reasons. (If your property is located outside the USA, the reasons could vary.)•A vacation or out-of-town trip - 36 percent•Celebration of a life event - 25 percent•Business trip - 21 percent•Staycation - 21 percentIn addition, 20 percent of respondents said they’d book a property stay if they were to receive a deal or promotion to enjoy in-house dining or entertainment.Health & Safety ConcernsGuest expectations have changed this year and travellers are prioritizing health and safety considerations. 34% said that they are more motivated to book at hospitality properties that are operating with the reduced guest capacity to allow for adequate social distancing.The data also showed that guests are only willing to book at hotels offering:•Pre-stay communications related to health and safety measures - 41%•Health screenings for guests upon arrival – 30%•Contactless technology tools – 20%And it doesn’t stop there. Even after checking in, guests will be keeping an eye on the health and safety measures implemented at properties. The health and safety procedures that they observe after their arrival (or the lack thereof) can absolutely be deal-breakers, even to the degree that below-par protections would cause guests to end their stay early, never to return to that property and tell all their friends about their experience. 67% of those surveyed said that they wouldn’t hesitate to cut their stay short and depart early if the property staff or servers looked or sounded ill.Other deal-breakers for hotel or resort guests include:•The property is too crowded and does not enforce social distancing – 63%•The property staff and servers are not required to wear masks – 63%•The property guests look and/or sound ill – 58%•The property guests are not required to wear masks – 55%Continue reading and I will share with you more things people are considering when planning to book...⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/Guest-Expectations-Preparing-for-Post-Covid-19Get Your INNsider TipsOptin formhttp://keystonehospitalitydevelopment.com/Sign-up-for-INNsider-TipsJoin one of your private groupshttps://keystonehospitalitydevelopment.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHDCTwitter: https://twitter.com/KeystoneHDCLinkedin: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://keystonehospitalitydevelopment.com/itunes-podcasthttps://www.spreaker.com/keystonehdcYouTubehttps://youtu.be/0k7uW0pNhNYA Division of Keystone Hospitality Property Development
Allison Page is the Co-Founder & Chief Product Officer of SevenRooms and she discusses how restaurants are using or should use data to best serve their customers and how that has changed as the pandemic progressed. She talks about cultivating your customer base, delivery, ghost kitchens, re-marketing your business during the pandemic, and more.
Allison Page, the Co-Founder and Chief Product Officer of SEVENROOMS, a data-driven operations, marketing and guest engagement platform, tells us about her journey starting SEVENROOMS, being innovative in the restaurant industry during the pandemic and overcoming imposter syndrome.
Allison Page, the Co-Founder and Chief Product Officer of SEVENROOMS, a data-driven operations, marketing and guest engagement platform, tells us about her journey starting SEVENROOMS, being innovative in the restaurant industry during the pandemic and overcoming imposter syndrome.
Episode 99 - How will tech play an even more important role moving forward with Levi Aron from SevenRooms Tech will play such an important role in how hospitality brands function and remain profitable moving forward. One of the most credible players in this space is SevenRooms. Levi Aron is the Chief Revenue Officer at SevenRooms, a guest experience platform for the hospitality industry. Prior to joining SevenRooms, Levi was the Australian CEO and Country Manager of Deliveroo, a London-based food delivery tech startup. Throughout his tenure at Deliveroo, Aron was instrumental in helping grow the service into 13 countries, over 500 cities globally. In addition to being a strong people leader, Levi’s drive for creativity, efficiency and innovation have seen him implement countless data-led strategies across organizations to transform the customer and partner experience. His previous experience includes roles at YumTable, Catch of the Day, and Roxberry Group. SevenRooms is a fully-integrated, data-driven guest experience platform that helps hospitality operators connect data across the guest journey. From neighbourhood restaurants and bars to international, multi-concept hospitality groups, the end-to-end platform enables operators to automatically drive revenue and profitability by leveraging data to build direct relationships, deliver exceptional experiences, and increase repeat visits & orders. Founded in 2011 and venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including Bloomin’ Brands, MGM Resorts International, Mandarin Oriental Hotel Group, The Cosmopolitan of Las Vegas, Jumeirah Group, Wolfgang Puck, Michael Mina, Momento Hospitality Group, SkyCity Entertainment Group, Matteo Sydney, LDV Hospitality, Zuma, Altamarea Group, Major Food Group, AELTC, Chase Hospitality Group, D&D London, Corbin & King, Live Nation and Topgolf. The company was recently included on Inc.’s annual Best Workplaces for 2020 and Forbes’ Best Startup Employers 2020 lists. Please connect with SevenRooms here: Linkedin: https://www.linkedin.com/company/sevenrooms/ Facebook: https://www.facebook.com/SevenRooms/ Instagram: https://instagram.com/sevenrooms Twitter: https://twitter.com/SevenRooms --- Send in a voice message: https://anchor.fm/principle-of-hospitality/message
Marybeth Sheppard spent years working at a B2B marketing agency before joining Seamless, the online food-ordering service owned by Grubhub. She spent more than five years there, marketing the product to hedge funds, law firms, tech companies — really, anyone who was ordering large amounts of food or catering company events. Now, Marybeth serves as the Senior Vice President of Marketing at SEVENROOMS, a hospitality technology company. On this episode of Tech Qualified, Justin Brown interviews Marybeth, who is more than three years into her time at SEVENROOMS. She talks about the process of growing her marketing department to a team of eight, how her team works closely with the sales department and how she keeps her employees motivated. Marybeth also addresses how COVID-19 has reshaped day-to-day life for SEVENROOMS, a company that focuses heavily on the restaurant industry. She shares the steps the SEVENROOMS marketing and sales departments have taken to continue to drive leads and close deals despite the shuttering of restaurants around the country.
The post E1081: SevenRooms CEO & Co-Founder Joel Montaniel on raising $50M Series B during COVID, taking on large incumbents, helping restaurants leverage data to maximize customer experience appeared first on This Week In Startups.
The post E1081: SevenRooms CEO & Co-Founder Joel Montaniel on raising $50M Series B during COVID, taking on large incumbents, helping restaurants leverage data to maximize customer experience appeared first on This Week In Startups.
Tappollo Media is an acclaimed mobile app and enterprise blockchain development company focusing on developing elegant and highly engaging mobile applications for market leaders. Aside from building apps for clients, they also actively develop their own apps - apps that feel will make a difference in people's lives. Their app Word Tracer has been featured in Apple's commercial "Everything Changes with iPad". Their clients include: iHeartMedia, Walmart, Discovery Channel, WeWork, Makespace, Timehop, Clear, Sevenrooms, Grailed, LeoBurnett and Publicis You can reach Boon via: boon@tappollo.com https://www.linkedin.com/in/boonchew/ www.tappollomedia.com
Dan Grossberg jumped onto Sales Operations Demystified to discuss his mantra within their organization; "I break and make things." He also revealed some important processes they do with their onboarding process and talks about how they alleviated their contract processing for closed deals.
A report by Accenture showed that 75% of customers are much more likely to buy from a company that knows who they are, their personal preferences and can recommend relevant products or services. Welcome to the experience economy. The experience is now more important than the product, and the last best experience that anyone has anywhere has become the minimum expectation for the experience they want everywhere. How can businesses not only keep up but raise the bar too? Joel Montaniel is the CEO & Co-Founder of SevenRooms, a data-driven hospitality platform that combines operations, marketing, and guest engagement tools, where he leads business strategy and sales. From neighborhood restaurants to international, multi-concept hospitality groups, SevenRooms is a hospitality platform that helps operators unlock the full revenue potential of guest data. By combining operations, marketing, and guest engagement into one front-of-house solution, the platform allows operators to maximize profits, build brand loyalty, and enable personalized guest experiences. Joel joins me on the podcast to discuss how they are helping clients and share real-world examples of how to be an experience maker. We also look into the future at how voice tech will help brands deliver personalized experiences through the hotel minibar, restaurant, and nightlife venues. Other topics covered are the increased role of guest data – from remembering allergies and preferences to customized marketing and loyalty rewards (imagine an allergen-free mini bar for your gluten-free child during your hotel stay). As sustainability becomes more important, we also talk about how tech can help eliminate food waste and how predictive technology will evolve to inform restaurants’ ordering to minimize food waste and maximize profit margins.
Welcome to Episode 95 of The VentureFizz Podcast, the flagship podcast from the leading authority for jobs & careers in the tech industry. For this episode of our podcast, I interviewed Kristen Caldwell, talent consultant and advisor. I was really excited to speak with Kristen as we talk at length about a topic that I'm very passionate about and have pretty much built my career around: recruiting. Kristen has an impressive background where she has played in key role in building out some of the top companies across both coasts like Yammer, Vine, Uber, and Blue Apron. Today, she is working with founders to help out with their talent acquisition strategy, as well as working as an advisor for firms Thrive Capital and NextView Ventures. In this episode of our podcast, we cover lots of topics, like: -Kristen's background and the story of how she “fell into” recruiting. -The details of her in-house recruiting experience at each company. -The common mistakes entrepreneurs make when hiring. -How Kristen advises brand-new companies on top-of-the-funnel candidate strategy, including how to recruit engineers. -Telling the difference between someone who is good at interviewing versus a good hire. -How to approach diversity and inclusion. -Plus, a lot more. Our BIZZpages are a great way to do a virtual tour of high growth tech companies across the New York tech scene. Each BIZZpage has lots of information about the company, its culture, job openings, team, and more. You'll find lots of great companies listed like Ordergroove, SevenRooms, Reonomy, Kasisto, Bowery, UiPath, Facebook, DigitalOcean, and so many more. Go to venturefizz.com/bizzpages to start exploring! Lastly, if you like the show, please remember to subscribe to and review us on iTunes, or your podcast player of choice!
In this episode we talk with Ilana Brown, Director of Customer Success @ Seven Rooms in NYC.Illana dives into the 4 CX Success Pillars @ Seven Rooms -- and what its taken to build out the customer facing team in NYC. From neighborhood restaurants to international, multi-concept hospitality groups, SevenRooms empowers operators to create and cultivate the meaningful, direct relationships with guests that make exceptional experiences possible. Founded in 2011 in New York, the reservation, seating and guest management solution gives operators the tools they need to develop direct relationships with guests, boosting revenue and enabling personalized service and marketing.SevenRooms has restaurant, hotel and nightlife clients in more than 100 cities worldwide, including: Jumeirah Group, The Cosmopolitan of Las Vegas, Standard Hotels, LDV Hospitality, Live Nation, TAO Group, Zuma, Bagatelle, Altamarea Group, Batali & Bastianich Hospitality Group, NoHo Hospitality Group, Chase Hospitality Group, Mercer Street Hospitality, Corbin and King, Ethan Stowell Restaurants and The h.wood Group .www.sevenrooms.comSupport the show (https://cxchronicles.com/)
Welcome to Episode 52 of The VentureFizz Podcast, the flagship podcast of your most-trusted source for startup and tech jobs, news, and insights! For this episode of our podcast, I interviewed Allison Page, Co-Founder and Chief Product Officer at SevenRooms in New York City. SevenRooms is an all-in-one reservation, seating and guest management platform that is used by customers ranging from neighborhood restaurants to international hospitality groups. The company raised a $8M Series A round of funding last December and they just announced an investment for Amazon's Alexa Fund to introduce in-service, voice-enabled technology for the restaurant industry. In this episode of our podcast, we cover: -Allison's background, including the lessons she learned having a side hustle while working in investment banking. -How the founding team spent their time learning the hospitality industry to discover the pain points that SevenRooms would initially focus on. -How the curiosity factor is helpful for people who are considering a career in product management. -The trickle-down effect that has happened in terms of hiring across the company based on having a diverse leadership team. -Plus, a lot more. Lastly, if you like the show, please remember to subscribe to and review us on iTunes, or your podcast player of choice!
On this week's episode of All in the Industry, Shari is joined in studio by Joel Montaniel, the CEO and co-founder of SevenRooms, a reservation, seating, and guest management platform. Prior to founding SevenRooms in 2011, Joel served as the Chief of Staff at LivePerson leading strategic operational and cultural initiatives. He started his career at Credit Suisse within the real estate, finance and securitization group after graduating with a B.A. from Georgetown University.
Episode #55 - It's all about Service today. Your customers expect it and your restaurant has to deliver it. If not, your competition certainly will. I’ve always believed that providing superior guest service is your restaurant’s Top Competitive Advantage. Treating every guest like a regular is simple in theory, but much harder in execution - Until now. Listen as I interview Joel Montaniel, the head of SevenRooms.com who has developed a cutting-edge app that allows your restaurant, hotel or hospitality staff to treat every customer like your Most Important Customer. Now your operation has a powerful service and marketing tool to tap into powerful guest profiles from any device even from away, manage your reservation book, know in an instant your customer’s preferences and so much more. SevenRooms is also your database whether you have one location or multiple locations. Check out www.sevenrooms.com to deliver amazing guest service experiences and Rock Your Competition.
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