Podcasts about Port authority

In this Dateline Special, New Yorkers whose experiences were captured in real time on September 11, 2001, reflect on what they saw, what they survived and how the attacks indelibly shaped their lives and the country. Former WNBC New York cameraman Ralph Patterson, World Trade Center Port Authority Police commanding officer Tim Norris, North Tower 82nd-floor Port Authority employees Daphne Carlisle and Muyiwa Onigbogi, NYPD detective and helicopter pilot Greg Semendinger, Newark Airport Port Authority Police officer John McDevitt, and FDNY paramedic Trinh K. Dinh share their stories of that day. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

This year marks the 25th anniversary of the attacks on the Twin Towers on September 11, 2001. Today there's an entire generation that only knows the World Trade Center as an emblem of tragedy. But people sometimes forget that the World Trade Center, designed by Japanese-American architect Minoru Yamasaki, was a very complicated addition to the New York skyline when it officially opened in 1973.While it might be fun to think of New York City in the 1970s through the lens of places like Studio 54 or CBGB, the Twin Towers were what really redefined New York.The journey to build the world's tallest building and its expansive complex of office towers and underground shops began in an effort by David Rockefeller to stimulate development in Manhattan's fading Financial District. By the time Port Authority got on board to fund the project, the Twin Towers were bonded together with another vital project — a commuter train from New Jersey.The World Trade Center inspired strong opinions from critics and the public alike, but eventually many grew to admire the strange towers which marked the skyline.And for some, the Twin Towers became objects of obsession.FEATURING: The insane, completely outlandish and ultimately successful feat of acrobatics by a very bold French tightrope walker.PLUS: An interview with Kate Monaghan Connolly of the National September 11 Memorial and Museum about how that institution memorializes those lost in the tragedy while still celebrating the technological marvels that once stood there. And visit our website for more historical images of the Twin Towers.This show was recorded in 2021 for the 20th anniversary, reedited and remastered by Kieran Gannon. We have a batch of brand new episodes of the Bowery Boys starting next week. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

When we wake up in the morning, we are supposed to say modeh ani lefanecha and thank Hashem for giving us another day of life. We are to recognize what an opportunity we have to spend another day living life and perform mitvot . From the moment we get up, we have so many golden opportunities for mitvot , washing our hands properly, putting on tzitzit , saying birkot hashachar , and so on. We have endless opportunities to amass spiritual fortunes every single day. And it is with that attitude that we are supposed to get up excited to serve our Creator. A man I know, who we'll call Joe, told me he has a picture hanging on his wall that he looks at every morning when he gets up before he says modeh ani , and that picture gives him an extra special feeling of hakarat hatov to Hashem for the life that Hashem gives him. That appreciation extends to every moment of his day, and he lives life with enthusiasm and joy, happy to be alive and serving Hashem. His story begins on February 26, 1993. Joe worked for the Port Authority and his office was on the 88 floor on the North Tower in the World Trade Center. He was called down to a cafeteria on the lower level to deliver an envelope to his boss that day. Moments after he left, a bomb exploded on the B2 level of that building, killing 6 people and injuring over 1000. His boss, who he just delivered the letter to, was one of the casualties. Joe's entire body was filled with soot and he inhaled a lot of smoke, but baruch Hashem he was eventually evacuated, being led to an exit on the B1 level of the building. About 8 years later on September 11, 2001, Joe was in his office on the 88 floor of the North Tower when the first plane hit just five floors above him. After the initial shock, people began evacuating using the staircase as the elevators were out of commission. Joe was with another man there who was in his 90's. He told the man not to worry, he was going to stay with him. They went to the stairwell and saw that it was mobbed with people. Joe told the older man they would go back to his office and wait until the crowd dissipated and then make their way down. About 15 minutes later, they went back there and this time the stairs were clear. It took Joe and this older man about an hour and fifteen minutes to make their way down all those 88 flights. When they got to floor #20, a loud noise was heard and the lights went out. That must have been when the South Tower fell. When they finally got down to the bottom, firemen were telling them they couldn't exit from there. They went back up a few flights and they couldn't exit there either. They went back down again, finally, they made their way to the B1 level. The last time Joe was there was when he was evacuated in 1993. From that experience, he knew exactly where to go this time. They found an exit which led them out to a place which protected them from falling debris. Just a few minutes after they exited the building and took cover behind a larger building, the North Tower collapsed. Joe couldn't believe his eyes, watching as the horror unfolded. His life was spared a second time. He couldn't contact his wife and family but when he finally arrived home that evening to his house in New Jersey, there was a sigh of relief and celebration surrounding him. Unfortunately, he found out afterward that 16 of his coworkers did not make it out in time. He looked back at the tragedy in 1993 and said, Hashem was showing me the exit then that I needed to save my life now . A few days later, he hung up a picture of him and those 16 coworkers on his bedroom wall. When he wakes up in the morning, he looks at the picture and thanks Hashem for giving him another day of life. He has a reminder of how precious life is, but if we put a little thought into it, we could also have those same feelings of gratitude to Hashem every day and be excited and enthusiastic about getting another opportunity to live and do mitzvot and learn Torah and be the best we're capable of being.

This episode shares firsthand testimonies of miraculous experiences and faith during the September 11 attacks, including a Port Authority officer's vision of Christ while trapped and a firefighter couple's escape and survival. It reflects on God's goodness, the long-term struggles many survivors face, and calls listeners to remember the victims, pray for healing and peace, and find hope in restoration.

I was serving as Special Assistant to Acting Governor Donald T. DiFrancesco then — his traveling aide, at his side almost every day. Some days that meant Drumthwacket, the Governor's residence. Some days it meant the Statehouse. Some days I'd start at his home in Scotch Plains instead. You didn't know which until you knew.That morning it was Drumthwacket. I parked and walked into the command center to find the troopers on detail that day, the way I did most mornings. One of them was racing out as I came in — his father was in one of the towers. A plane had hit, that much everyone knew. That early we thought it was small, contained, and an accident.I walked through the side door into Drumthwacket and saw the televisions on in the troopers' offices, and that was the moment I knew. This is not what I had in mind for today.The Governor himself was further inside, in the parlor, with a group of Holocaust survivors the state was hosting for breakfast, deeply engaged in a room you don't want to interrupt. But reports were coming in that the National Mall was on fire, that this wasn't contained to one place and we had to get to State Police headquarters.What I remember most about those first hours isn't a fact. It's the fear — deep and gut-level. I was twenty-six years old, and for most of that day I wouldn't let Rae Hutton, the Governor's press secretary, out of my sight. I needed an adult in the room, even though by then I was supposed to be one.The reporters wanted the same thing from us. What do you know? What can you tell us? It sounded like a question about facts, but really it was a search for reassurance, for some sense that someone, somewhere, had an answer. That day was the first time in my life I understood that the adults did not always have the answers.There was no way to check on the people I loved either. My boyfriend at the time — now my husband — and my sister were both in Washington. None of the calls were going through. The troopers and I had two-way pagers, a little texting, nothing more. No BlackBerrys, no iPhones. You sat and watched broadcast news, and that was the whole of what you knew, professionally and personally, at once.I had friends at the Port Authority. Several were running late that morning and never made it in. I think about that luck often. Others weren't as fortunate — New Jersey lost more than seven hundred people that day. I still remind people of this: we were closer to Manhattan than Albany was. We were on the ground before the Governor of New York even arrived. One woman on the Governor's staff lost her brother in the towers. I went with the Governor and the troopers to his funeral. I have never once heard bagpipes since without feeling that day in my bones.Later that day, before any of the funerals, the Governor prepared to board a Black Hawk for Liberty State Park. He turned to me first.“Not today, Lisa. I do not know what we will see. Today, I would like you to stay here and stay safe.”He was the one flying toward it. I was the one told to wait. Twenty-five years later, I'm still not sure which of us had the harder job.Debbie Baker went with him — the same trooper who'd first told him a plane had hit. When she came back, she had a blank look on her face. I asked her what she saw.“There was nobody there,” she said.That night I drove myself home, alone on roads that should have had other cars on them and didn't. I have never been more frightened in my life. I got home, turned the television on, and didn't turn it off. I don't think I slept.The next day, we went into the city by boat — the Holland Tunnel was closed, so boat was the only way in. What I saw at the site looked like a war zone, except it wasn't a war, and everyone there knew it. Hundreds of people moving in near silence, still searching for anyone who might be alive.I sat in the biggest rooms and the saddest ones after that — meetings with Mayor Giuliani and Governor Pataki, watching men try to make decisions about a catastrophe no one had a playbook for. I remember Giuliani pushing to get government buildings back open — something close to we need to show them they can't win — and someone telling him, gently, that the work wasn't done. Not cleanup. Preservation. It was still a recovery site.I watched medical students give their time to identification work with no clean edges to it. I walked past telephone poles covered in photographs — faces, names, phone numbers, taped up by people who hadn't stopped looking yet. There was a smell in the air for weeks I have never been able to describe to anyone who wasn't there. I will never forget any of it — the rooms, the poles, the smell, the quiet next to the loudest grief I've ever been near.I can't believe it's been twenty-five years. Those memories are seared into me in a way almost nothing else from my life is.That day is the reason I moved to Washington. I wanted to be part of whatever the solution turned out to be — to protect this country, the people I loved, the children I hadn't had yet and the children they'd go on to have. That's the call underneath everything I've done since.That day didn't just define me. It defined a nation.I asked the Governor this week what he remembers most, twenty-five years on. Not the chaos. Not the decisions. The people who ran toward it. “Even people who weren't working that day, who went up into those towers to help,” he told me, “and who perished because they were going up while everyone else was coming down.” Tomorrow, like most every year, he'll be at Ground Zero for the service, standing in the quiet while they read the names.Twenty-five years ago, he told me to stay behind. Tomorrow, he goes back. Get full access to Lisa Camooso Miller at newsletter.fridayreporter.com/subscribe

September 11, 2001, changed Bob Ellis's life, just as it changed mine. Bob was working at the Pentagon that morning and had walked out of the building only minutes before Flight 77 struck the area where his meeting had taken place. You will hear how he immediately became part of the response, helping organize emergency supplies and support for those working at the Pentagon. We also compare our experiences from two different locations that day, Bob at the Pentagon and me at the World Trade Center with my guide dog Roselle. Twenty-five years later, our conversation is about more than remembering 9/11. It is about leadership, teamwork, service, controlling fear, and deciding what we do with the life we have been given. I believe Bob's story offers lessons we can all use when the unexpected happens. Highlights: 05:29-Bob shares how his early life and military support career shaped his path. 23:53-He recalls realizing the first World Trade Center strike was not an accident. 32:59-Bob describes being just 300 yards away when the Pentagon was hit. 37:00-He explains how he helped organize emergency relief supplies within hours. 1:03:54-Michael reflects on survival, fear, and the responsibility to move forward. 1:06:55-Bob shares the lasting life lessons he took from September 11. About the Guest: Bob Ellis is the Vice President, American Logistics Association responsible for Exchange, MWR, Food Service Operations. The native of Fort Walton Beach, Florida began his career with AAFES in 1972. From 1972 through 1984, he held retail management positions as a Branch Manager, and Operations Manager Main Store. In 1985, Ellis began a string of assignments as an Exchange General Manager trainee at Fort Belvoir, VA, and Exchange General Manager, Fort Hamilton, NY and Carlisle Barrack PA, (Army War College). Assignments as Area Retail Manager and General Manager at the former Japan Area Exchange ran from 1989-1992. In 1992, Ellis was transferred to Travis AFB in California as Retail Manager, Main Store. In 1994, Ellis was selected for the General Manager's position at Travis and spent three years assisting in the design and new construction effort of the largest retail Main Store ever constructed by AAFES. From 1997 to 2002, Ellis held the position of Director of AAFES' Washington Office, serving as the principal representative of the Commander, AAFES to the Office of the Secretary of Defense, the Departments of the Army and the Air Force, Congressional offices and industry representatives. Notable among his accomplishments, Ellis was instrumental in spearheading AAFES support to the Pentagon after the attacks of September 11th. Within 48 hours of the event, AAFES established a mobile exchange in the shadow of the impact site to support rescue workers and investigators with critical need and personal comfort items. After Washington, Ellis moved to AAFES Headquarters' in Dallas to assume the Vice President Specialty and Consumables position. In this role, Ellis was responsible for the SD-C Category Team Managers/Buyers. In August 2003, Ellis took his a position as Vice President of Corporate Planning and Communications where he managed the development of AAFES long range and contingency planning programs, oversight of corporate public affairs and ensured compliance with Department of Defense policy guidance with the goal of preserving and protecting the exchange benefit for soldiers and airmen and their families around the globe. Bob joined the ALA on 31 July 2006 where he continues to serve a role in military resale supporting Exchange, MWR, and Food Service, operations still serving military resale over 51 years continuous service. Ways to connect with Bob**:** You can find more benefits how Branded Riches can help you build your Brand, Product, Business, and Yourself at https://www.BrandedRiches.com   Connect:  https://www.linkedin.com/in/neryk-davydov Branded Riches Audiobook by Neryk Davydov https://www.audible.com/pd/Branded-Riches-Audiobook/B0GCP9MMRB Branded Riches Book https://www.amazon.com/Branded-Riches-Increase-Income-Irresistible/dp/1987753836 $5 Free Gift for Creating A New Ovato Wallet    www.ovatoCoin.com  About the Host: Michael Hingson is a New York Times best-selling author, international lecturer, and Chief Vision Officer for accessiBe. Michael, blind since birth, survived the 9/11 attacks with the help of his guide dog Roselle. This story is the subject of his best-selling book, Thunder Dog. Michael gives over 100 presentations around the world each year speaking to influential groups such as Exxon Mobile, AT&T, Federal Express, Scripps College, Rutgers University, Children's Hospital, and the American Red Cross just to name a few. He is Ambassador for the National Braille Literacy Campaign for the National Federation of the Blind and also serves as Ambassador for the American Humane Association's 2012 Hero Dog Awards. https://michaelhingson.com https://www.facebook.com/michael.hingson.author.speaker/ https://twitter.com/mhingson https://www.youtube.com/user/mhingson https://www.linkedin.com/in/michaelhingson/ Thanks for listening! Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below! Subscribe to the podcast If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can subscribe in your favorite podcast app. You can also support our podcast through our tip jar https://tips.pinecast.com/jar/unstoppable-mindset . Leave us an Apple Podcasts review Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts. Transcription Notes: Michael Hingson  00:00 Everyone, I am Michael Hingson, the host of Unstoppable Mindset. You've heard my voice for the last 471 episodes, but I'm calling you all out today and asking you to listen to this because we're going to make a special announcement now regarding the next four episodes, starting with 472. We're going to help commemorate the historic events of September 11, 2001. Yes, they're definitely historic, although not necessarily the most positive things that have ever happened. But as many of you may know, I was in the World Trade Center working on September 11, 2001, on the 78th floor of Tower One, and escaped with my guide dog. I've delivered a speech about that, which we put in the first episode of this podcast series back in August of 2021. But this Friday, episode 472 is going to have an updated speech that I delivered just a few years ago at the Marshfield, Missouri Cherry Blossom Festival. That festival is a yearly event celebrating different kinds of things that have happened in American history, and I was invited to come and speak, which I did. I'm going to put that speech up for you as episode 472. I think you'll find it enlightening. It'll teach you something about blindness and blind people. It'll tell you my story, and it'll give you some inspiration that I hope you will find helpful. Next Tuesday, september 8, Michelle Abraham is going to interview me. Michelle is with Amplify You, the company that does all of our back office stuff and helps me with the editing and other things regarding the podcast. Michelle owns her own podcast, and she is going to interview me about September 11th and other kinds of things relating to what I've learned and things that have happened over the past 25 years. She's also going to be putting this up on her podcast Amplify You, so you can find us in a lot of different places. On September 11th, I'm going to chat with Bob Ellis. Bob was in the Pentagon on September 11, 2001, and had literally just walked out the door of the Pentagon when the plane crashed into the Pentagon and did the things and the damage that it did, and of course generated all the things that occurred at the Pentagon. On the 15th of September, I'm going to come back and have a conversation with all of you about lessons that I've learned over the past 25 years, and just reminisce a little bit about all of that. While the podcast is occurring on September 11th, I will be actually in Kilgore, Texas, doing a speech about September 11th. So lots of things going on, I hope you listen to these episodes. I hope that you'll tell everyone that you can about them. I really enjoy all of the support that you've given us over the years, and we're going to continue to do things with Unstoppable Mindset. And of course, as always, if you'd like to come on or know anyone who would, please let us know. We're always looking for guests. Thanks very much. We'll see you on Friday with the first of these four episodes. What if the biggest thing holding you back isn't what's in front of you, but rather what you believe? Welcome to Unstoppable Mindset, where inclusion, diversity, and the unexpected meet. I'm your host, Michael Hingston, speaker, author, and advocate for inclusion and possibilities. This podcast explores how the beliefs we carry shape the way we live, lead, and connect with others. Each week, I talk with people who challenge assumptions, face adversity head-on, and show what's possible when we choose curiosity over fear. Together, we focus on mindset, resilience, and the small shifts that lead to meaningful change. Let's get started. Hi everyone, and welcome to another episode of Unstoppable Mindset. You are listening to us today, or at least I'm assuming you're listening just when this came out. But whenever you're listening, it is today, September 11th, 2026, which is needless to say, a special day. If you have kept up with my podcast from the beginning, you know that I worked in the World Trade Center on September 11th, and ever since then I've been a public speaker, traveling the world, talking about trust, teamwork, leadership, the human-animal bond, and a variety of things. But recently, I met Bob Ellis. Michael Hingson  04:40 Now, Bob, as it turns out, on September 11th worked at the Pentagon, and I have not ever really had the opportunity to talk with someone who was at the Pentagon, especially on September 11th. But we get to chat about that today, and Bob knows our rules, which are basically. He sent me a series of questions that he wants to cover, but we are doing this as a conversation, so we'll probably talk about a lot of the things that he specifically sent. But we can go any old way that Bob wants to go, so that's what we'll we'll make this really fun. And I'm really looking forward to having the opportunity to talk with Bob. So again, welcome to September 11th, and Bob, I want to welcome you to Unstoppable Mindset. We're really glad you're here, Bob Ellis  05:28 Michael. Thank you for inviting me. I know you you've inquired several times, and I've debated it, and and I was just holding it for the right time, and this is the right time-the 25th anniversary of the event. Michael Hingson  05:40 Yeah, it is, and and and as as we've said, if you find anybody who needs a a speaker to come in and speak, let me know. But but for now, we get to chat about you and and hear your story, which I think is the important thing. I think we'll probably talk about both of our stories in the course of the day, no doubt about it. But I really am glad that you are here and that you are able to to talk with us today and and and talk about things. So let's start the way I love to start with people. Let's start at the beginning. Tell me kind of about the early Bob growing up and so on. Let's start with that. Bob Ellis  06:17 Well, I I grew up in let's say grew up until I was four years old. I lived. I was born in Pensacola, Florida. Lived in the Panhandle. Mother and father got divorced, and we moved to Norfolk, Virginia. And it was just my my mother and I until I was 14 years old. And I found out about my dad and found some letters from him and insisted to go see him. And so, between 14 and 15, I made a couple of unauthorized attempts to to make my way to Florida. On the third attempt, I made it, and it was quite a surprise for my father. Ended up living with him and being my closest friend up until I had he had grandkids, we had kids, and so I lived and grew up in the Destin, Fort Worth, Fort Walton area. Went to work, and this is where the story begins. I went to work at Eglin Air Force Base as a as a janitor in a gas station for the Army Air Force Exchange Service, so that I could continue to play high school football and practice, was a great job. It was an opportunity to work with the military, be around the military, and I took great pride in that feeling that that that that while I I wanted to go into the air force and I wanted to fly jets, that opportunity just never presented itself because the Vietnam War was going on and they were banking pilots instead of taking pilots. Anyway, I I ended up staying with the Army Air Force Exchange Service for 34 years. I moved all over the world. I've seen the every AOR and every combat scenario since the Vietnam War. Not in the Vietnam War, but I was in the refugee program, helping with the resettlement back in 1972, 1973. Spent the rest of my career going wherever they sent me, and and and that was from Tokyo, Japan, to to Tuli, Greenland, to California, and ultimately to to Texas. Michael Hingson  08:30 I remember during the Vietnam War, someone called me one day. I was a student at UC Irvine, and there was a refugee camp fairly close to the university, and someone said, and someone said, "There's a blind young man at the sent at the refugee center, and we should go see him. And so we we bought a transistor radio for him and went out to visit with him and spent some time with him, and I never got to see him after that. But I hope I hope he did well. He he seemed like he was doing okay, but he was a little bit lost, needless to say, because it's a whole bunch of people. There are no a lot of people who knew much about blindness and blind people, but I would presume he did reasonably okay. I hope so, but that was the only time I specifically had an involvement with him or anyone at the refugee camps. Later, when I met my wife Karen, she lived, I think, a door down, and she and her parents lived a door down from a Vietnamese couple, and he was a tailor and actually made her wedding dress, which was kind of cool, and so we got to spend a fair amount of time with the Voo's, which was was good, but what's. Interesting for me now, with with now being well so many years later. In November, I will be going to do a speech in Hanoi, so I'm really looking forward to to going over there and and experiencing it. At least it'll be a little bit cooler then than it probably is now. So we'll see, but it'll be it'll be pretty enjoyable to go and again see a different a different part of the world, and I I think we'll be fine. At least that's that's that's the plan. Bob Ellis  10:34 That that that that tour that I had at Eglin Air Force Base with the refugees, will come back to to to 911 2001 and the experiences that I had at that refugee camp replicated in the Pentagon park and lot there in 911. So we'll get to that. I'll explain it further. Michael Hingson  10:56 Yeah, I'm sure it was a a great a great lesson. Where did you do college, or did you Bob Ellis  11:03 went to went to Duke University and the University and the University of Maryland? Michael Hingson  11:10 Okay. Well, at Bob Ellis  11:12 least much of it was correspondence as well, only because I was deployed for for so many years back to back, 17 moves in 34 years. Michael Hingson  11:22 Wow, Duke University. At least you didn't go to one of those other schools in North Carolina. Boy, talk about talk about rivalries and basketball. What a what a group down there. Bob Ellis  11:35 Oh, I know, I know. Michael Hingson  11:38 I once spoke in Kentucky, and the Wildcats were in the NCAA championship that year, and I was asked to speak at an event on the night of the championship. But I was told I had to end by 630. I could not go one second past 630 because the gym I was speaking in was going to clear out. Well, I ended in time so that at 630, what they said was absolutely true. That gym cleared out. Everybody went home to watch the game. Bob Ellis  12:09 That's that's sports. Michael Hingson  12:11 Not sports. It is, but it's okay. I I learned a lot down there and got to meet a number of people, and so it was it was a lot of fun to to do it, and then years later I was in North Carolina when NC State and UNC were playing to see who was going to go into the championship. So again, pretty interesting world, and and sports ruled everything then, so it's okay. It Bob Ellis  12:43 hasn't it hasn't changed at all because my my my daughter I got her graduate studies done at NC State, and it hasn't changed a bit. It's just I'll bet it's just crazy as it's when was 20 3040 years ago, Michael Hingson  12:58 and it shall ever be, won't it? Bob Ellis  13:01 Yeah, yeah. Her undergraduate degree was at University of Texas. This was my son's, and she went on to NC State, and and he went on to medical school in in Houston. Michael Hingson  13:16 Okay. Well, UC Irvine, when I was there, had the championship water polo team, but that's what we had. But they started basketball while I was there, although it wasn't anything huge. But a couple of years ago, they made it to the Sweet 16, and that was kind of fun for UC Irvine. One of these days, it'll go all the way. Bob Ellis  13:40 Yep. Michael Hingson  13:41 Well, anyway, so you you went to college, and and what did you major in? Bob Ellis  13:45 Political science. Michael Hingson  13:47 Okay, political science Bob Ellis  13:48 and business management. With a with my two aspirations, I wanted to. I really wanted to major in in aviation science, but that that wasn't offered. So that's political science and business science, business law. Michael Hingson  14:06 But you were working for the Army Air Force Exchange Service. What is that exactly? Bob Ellis  14:11 Yeah, it's a it's it's it's a non-appropriated funded Service provided all goods. I think of it as the the Walmart or the Target of of the civilian sector, except the Army Air Force Exchange Service has stored everything from stores, every business that you can think of therein, from stores to convenience stores to gas stations to beauty shops and barber shops to dining facilities, franchise Burger Kings, anything that a soldier and his family needs at the base or overseas or in the combat arena, where we were there with it, providing it. It's been a great career. Michael Hingson  14:59 Did you? Do you have any involvement with, especially here in the U.S. the the Randolph Sheppard programs, the blind vending stand operations at any of the facilities? Bob Ellis  15:09 Yep, sure did many many times. We're still working with it. There's there's some issues present right now under the Randolph Shepherd that they're looking at. I don't know what what's going to change, but yes, sir, we were very, very close to that. Michael Hingson  15:24 Yeah, I know there. The current government's looking at it; they want to scale a lot of it back, which would, I think, not be a good thing. I think there's a lot of reasons to keep it, but we'll see. We'll see. We'll see how it goes. But I, the closest I ever came to dealing with anything from AAES was I was invited to speak once at an organizational meeting of the National Property Managers Association in the military. Are you familiar with that? Bob Ellis  15:56 I am. Yes. Michael Hingson  15:57 And when I was asked to come, the Speakers Bureau didn't do a good research job because they told me, "Oh, it's the people who rent apartments and all that. When I got down to the to the event, I will say that the National Property Managers Association certainly serves a nice breakfast. But anyway, the conversation just didn't seem like what I what I was expecting. So I asked somebody, and they told me that the organization was the organization that had complete jurisdiction over anything physical that the government owned, and Bob Ellis  16:30 absolutely Michael Hingson  16:31 that that changed my grass. Sorry, Bob Ellis  16:34 right down to the grass, right down to the grass and the concrete. Michael Hingson  16:37 There you go. Well, it also changed my speech in 10 minutes, but it was fun. They invited me back the next year, so that was good. But it's it's fun when you're you're planning to do a particular speech, and suddenly it turns out it's got to change. It's good to have the flexibility to do that. But I'm I'm glad I had the opportunity to do it, and hopefully we'll have opportunities to do it again, but you have served a lot of different kinds of of services within AAES, and and I assume that's all worked out pretty well. Bob Ellis  17:14 That that worked out very well. Yep, I had I started at the bottom and and climbed as close to the top as I possibly could, but Michael Hingson  17:23 you eventually got the the highest medal that was available for civilians when you retired or after you retired. Bob Ellis  17:31 No, the highest award that I ever received was from my man over the Pentagon 911 support program, which was a nice medoris civilian award. Michael Hingson  17:46 Okay, where is your favorite place to live in the world? Or is that really easy to say? I mean, you've been all over the place and seen a lot of different kinds of places. Don't know how much you got to two of them, but anyway, Bob Ellis  18:00 it wasn't the two places that I that I went overseas, which was Japan and Greenland. Those were the longest tours of my life. Beautiful country in Japan, and and great facilities and support in tuning Greenland. But I would I would guess throughout the United States, I had a great assignment at the Army War College, and I had a great assignment at Travis Air Force Base here in Michael Hingson  18:26 California. Yeah, Bob Ellis  18:28 yeah. Michael Hingson  18:30 I've spoken. Bob Ellis  18:30 My son was born in Japan. He's dual citizen as a result on the Air Force Base, and my daughter was born in California. So it was a great time, mainly because the kids were younger and and and and we were in great climate areas. Michael Hingson  18:48 When people ask me what my favorite place in the United States is, I say everywhere. I I just enjoy meeting people wherever I go in the U.S. It's so many different cultures and customs and ways of doing things. It is so fun to to see all the different places and see how they are. People ask what I like, where I like outside the U.S. And so far, it's been New Zealand. I would say is probably the best, but Japan has to be up there too. I've really enjoyed being in Japan. I've been there a couple times, and I thoroughly enjoyed Bob Ellis  19:23 it. I, I had, I think the most the the greatest thing about the assignments was some of the people I I got to to meet in in my in my tours. One of them would be the Crown Prince of of Thailand, who who is now the king of Thailand, King Rama, got to meet him when he was a pilot, and supported him when when I was at Yokota Air Base, and multiple other celebrities. I I had the opportunity as a kid to attend the funeral. For Douglas MacArthur, and and his his memorial was right across the street in North Virginia from where my mother worked. And 20 years later, I had the opportunity to to meet mrs. Mcarthur, Jean MacArthur, at Gracie Mansion in New York, and I I I wrote protocol. I when it came time for her to to meet me and meet meet her, I got down on one knee and I held her hand and I said, "I want to tell you a little story, ma'am. And she said, "Well, certainly, absolutely. And I told her the story how when the general had died in in 1964, I was required by my my mother to go to the funeral, and the most fascinating person I'd ever seen in my life was herself, and she just got she just turned red. Well, long story short, I was at an army command at Fort Hamilton. The next day, the the group the the installation commander called me over to his office, very angry, but he wanted me to know that I was going to be the first civilian aide for the old lady, which was mrs. Mcarthur, and he had to take one of his lieutenants off. And I got to know the family and and the Mcarthurs as a result of that. So lots of opportunities, just absolutely amazing. 911, and we'll get to it. I got to meet President Bush momentarily, but I I got to meet him and have a short conversation. Michael Hingson  21:32 I got to meet him in 2005. We went to the Oval Office, and we were supposed to have a two minute photo op, but he kept wanting to interact. We ended up talking for about 15 minutes. He kept the Italian ambassador or prime minister waiting, but it was a was a great conversation. I very much enjoyed having the opportunity to meet with him. Bob Ellis  21:53 Yeah, he was remarkable. Michael Hingson  21:54 Yeah, in in so many ways. If Speaker 1  22:00 you enjoy Unstoppable Mindset and would like to help us continue bringing these conversations to you each week, we've created a way for you to support the show. Your contribution helps us cover production costs and continue sharing stories, insights, and ideas that inspire people to live with purpose and possibility. If supporting the podcast feels right for you, you'll find the link in the show notes. Thank you for being part of the Unstoppable Mindset Community. Michael Hingson  22:33 So that's that's pretty cool. So as you were going around to all these different places, what would you say you were learning. Bob Ellis  22:41 I was learning business. I was learning relationships. I was learning marketing. Pretty much anything that you wanted to do as a general manager or a vice president, the exchanges let you do it. You know, until you got too far gone, and they they reel you back in. But I love being able to run multiple businesses on the installation, and and be accountable for them, and run them at a profit, and and at the end of the day, do great things for military families. Michael Hingson  23:16 Wow! So you um, you you've you've had a lot of challenges and and had to learn a lot of different things. Needless to say, but I would would think that you've you've been able to to keep a lot of that and use it. And you know we've referred to September 11 th, and so let's let's get to around that time. The first thing I would ask, and people have asked me, but you're in a better position in theory than I. Did you have any inkling that something like September 11th was going to happen? Bob Ellis  23:53 Well, actually, September 11th was was happening. I left for work about 4:30 in the morning. I lived out in the suburbs in Centerville, Virginia, and it was one of those days that you just wished you didn't have to go to work. It was the as the sun was coming up, it had a little cold breeze to it. The skies were blue. It was just one of those days that you just wanted to sit out in the yard and and relax or go bicycling, whatever. But I did my duty and I drove in to the Washington D.C. area and reported to my office on time, which was right around 5o'clock. My staff showed up around six and some at seven, and my secretary came in, and I don't know exactly what time it was, but it was shortly after, right around 9o'clock in Eastern Time, when the first airplane had hit the the trade center. Michael Hingson  24:49 Yeah, Bob Ellis  24:49 846-940-6846, Yes, right, 846. Yeah, and and so I I went in to look at the. The the television monitor standing there it was just her and I at the time and and and I said that's not an accident and she says how do you know that I said look at the skies that was an airliner they were talking about it was a little small private aviation well I'm a pilot I've been a pilot for 40 years 41 years I knew exactly, you know, that that where it was, what it was doing, and that wasn't a it wasn't an accident. And and my inkling was is that I was in a in rented space in Arlington, Virginia, because we had been moved out because the wedge that got attacked was the one that was still under construction. My office had not been completed there, and and I had a meeting in that wedge at 9o'clock that morning. And my secretary said to me, "You know, Bob, the Pentagon is next. And I paused for a minute and I looked at her and I said, "How in the world could you even imagine that, you know that that that's a fortress? Who would be crazy enough to attack the Pentagon? And she says, I I just I don't want you to go over, you know, just just just do it by phone, which I I probably could have done. And I said, No, I'm I'm going to go over there. If they're going if they're going to attack the Pentagon, I'm going to go down with it, and that was kind of my philosophy. So, in the back of my mind, seeing that airplane hit the Trade Center and her telling me that certainly made me wonder if it wasn't a possibility. Michael Hingson  26:33 So, you didn't. You don't think that anyone, and I've never heard of any such, but that anyone had any advance notice? There wasn't chatter. There wasn't anything that made people suspect what might be getting ready to happen. Bob Ellis  26:47 No, I I I think that is the the worst our country has ever been off guard. It reminds me of you know the the attack on Hawaii and that you know in in Pearl Harbor. We were completely unprepared, and I thought we were completely unprepared on 911. And in fact, after the attack, I knew we were unprepared when I saw the two jets fly over with no armament on the wings. So no, I don't think anybody had any idea. Michael Hingson  27:18 Well, the other side of it, and I've talked about this in in some talks I've given. I talk a lot about trust and teamwork, and like it or not, one of the things that I observe is you had 19 terrorists who functioned well enough as a team that they didn't talk about it. They didn't let anything come out. So no matter how much armament or whatever we might have had, I'm not sure whether we could have predicted that on September 11th, what occurred was going to happen. Bob Ellis  27:49 You know, all the indicators were there. You know, those those 19 trained at private airports, and they and during their training, it was it was reported multiple times that all they were interested in was taking off, not landing. I mean, first clue, you know. Okay. Why would you just be interested? He's taking off an airplane, and and I always found that very curious, and I'd heard it several times. That should have set alarm bells off. Should have. It didn't. Apparently, it did. Michael Hingson  28:20 Good point, and you know the the thing is though that, as as you pointed out, who would have thought that anybody would attack the Pentagon, the fortress that it was? Who Bob Ellis  28:33 yeah, Michael Hingson  28:33 who would have thought? So again, you can only go by what you got, and so nobody, I think, would have ever imagined that. Well, of course, the first plane hit the World Trade Center, and at first, people didn't really know what happened because there were really not very many people who who saw it. In fact, we only have the few photos that were taken by the French photographers who were there for something else, but then a little after nine, the second plane hit, and that changed the dynamic and changed the perspective a lot. Although a bunch of people who started seeing it on TV thought it was just a movie, and it wasn't true, but the second plane hitting changed the attitudes. I think for most people, and that's when people knew something was going on. Bob Ellis  29:24 Yeah, I didn't know anything about the second trade center. I had left my office in Crystal City, and I had headed to the Pentagon. And the meeting, the meeting that I had was with the Army Personnel Chief and several other folks. And as it turned out, that is exactly the window that the airplane flew into. That was ground zero for the for the for the target for the airplane going in just above the first floor for the Pentagon. So I didn't know anything. I was I was trapped at that point. I was trapped. Couldn't go um. Wouldn't go um. Didn't want to go um. And I had lived in New York City for five years, and I was my biggest. I was always impressed by the New York City Fire Department. I mean, they're they're just walking heroes if you've ever seen them. I mean, they were like they were like giants when you got next to them, and that they would they were just superhumans. And I always wondered upon the top floors how in the world you would get a fire put out at the top of the World Trade Center, and and I did not know until two days later when I made it home. That was my first question to my family: How did they get the the fire out at the top of the World Trade Center? And I and and it was repeated to me centers, and I said, What are you talking about? Centers in my family, and they said, "Bob, the World Trade Centers are gone. I said, "I don't understand. How could they be gone? And that was that. That was you know two days later that I found out about that. It was quite a shock to me to learn what it actually while I was on on the Pentagon mission. Michael Hingson  30:58 Well, when the first plane hit. Well, in the second plane, the firefighters were going up the stairs carrying all their equipment, and I had had had known about that and asked people, "Well, why are you or would you be carrying equipment? Because I met I I didn't meet the FDNY people ahead of the World Trade Center attacks, but I did meet with other people to learn about emergency preparedness and so on because I felt as the leader of an office, it was my job to know because I wasn't going to be able to read signs, and I love information, so I was trying to learn all I could, and they told me that where would if you if you had equipment stored in the in the towers, then people would go to it. Firefighters would go to it and get the the equipment. What floor do you put it on? Because no matter what floor you put it on, what if the fire broke out one floor below? You know, you can't get to the equipment. So the only way they could get up the stairs to fight the fires was to carry all of the equipment with them, yep, yep. Not enough is said about those guys in history. No, and I met a number of them coming up the stairs as we were going down, and they wanted to escort me down, and I didn't want them to do that because I knew they were a team, and I I pushed back pretty hard and said, no, you guys go up and we'll go down unless we can help you fight the fires, and they said no. The reason they eventually let me go down without any assistance was I had a friend with me who could see, and I said, "Look, David can see. Don't worry about us. And David and they turned to David and they said, "You're with him. And David said, "Yeah, leave him alone. He's fine. So we went on down, and they went up. I don't know whether the people we interacted with made it down or perished up above. It was about 10 after 10 after nine or so when we got to the 30th floor where we met them. So it was another hour and almost 20 minutes before the tower collapsed, but I don't know where the firefighters were, or how many people from the groups that we interacted with perished, or if they all made it out. I don't know, but Bob Ellis  33:12 yep, I I memorized all those numbers. You know, 189 between the airplane and the Pentagon, 200 injured, but 189. 189 total were 64 on the airplane, 125 in the Pentagon, and I'll never forget those numbers. Yeah, I'll never forget the time. I looked at my watch at 9:17, and and I have to tell you that on 9/11, I always sit very quietly until I get past 917, not 937. I'm sorry, 937. Michael Hingson  33:48 So Bob Ellis  33:48 in the morning. Michael Hingson  33:49 So, how close were you to where the plane came into the Pentagon? Bob Ellis  33:56 About 300 yards. When when it was clear that the meeting wasn't going to happen because the air traffic control system had been shut down. They released us to go back to our our offices, and I was going out the front door. I left about 930. It was supposed to start at nine 930. The generals said we'll just reconvene, and and I agreed. And from his office on on the south portico, I was walking out the front door. Literally, I heard the engines spool up. I had been in the AOR in rail combat munitions, and and I've heard cruise missiles, and and I could hear this one spinning up, and I thought it was a cruise missile, and so when it hit when it hit the building, it was just it was just a horrendous sound. But my first impression was to run to it to see what happened, what what what caused that, and there was nothing there. It was just four or five cars burning and smoke billowing out of the building. And and the the rest turned into a you know a rescue and a a recovery. Michael Hingson  35:08 AOR is what Bob Ellis  35:10 the area of responsibility. Michael Hingson  35:13 Okay, area of responsibility. Okay, Bob Ellis  35:16 yeah, Kuwait, Saudi Arabia, wherever we are, it's it's N A O R, and that's your A O R. That's state. That's where you are. So that that's where I encountered first first and only live person coming out of the building, and which was a which was a really big surprise. But I knew that there was something that I I had to do, and and one of the things was to, if he needed assistance, getting him assistance. And there were several people. He was he was he was burned third degree burns over his whole body. He lived. I said one prayer was for him. And as it turned out, he became a a great ambassador. Turned out to be a great friend, and is actually back in the Pentagon to this day, just steps away from his old office as a civilian, went went back on a presidential appointment. Michael Hingson  36:09 So, you mentioned the general a while ago. Was did he survive? Bob Ellis  36:15 No, he was the he was the highest ranking person that we lost in in the entire encounter, and it was the entire office was just instantly vaporized. So he did not survive. Michael Hingson  36:33 Well, so you heard the engines revving up, and you went after you heard the explosion and so on. You went over to see what was going on, and then what did you do? Because it certainly had to be a major surprise and a shock by any standard. Bob Ellis  36:49 Yeah, I went that side of the building, saw the hole in the building, kind of convinced myself it was a cruise missile, but I never heard such a loud engine noise. As it turned out, it was it was two big engines off of a 757 200, and so I immediately tried to figure out you know what can I do? What should I do? Should I even be here? And that's when I saw the colonel coming out of the building, and I was able to walk with him and four others over to the the road, the Washington Boulevard that goes around the Pentagon, and and I sat down on the telephone pole, a light pole that the airplane hit going in. Now I'm a pilot, and and I have to tell you to take an airplane going at Mach point eight seven, and hit a target, hit the building, and not hitting the ground was just absolutely amazing to me. So as they got the colonel into an SUV and and and got him out of the the scene, I sat there. Just it was almost like a movie I was watching. The triage was being set up. The Pentagon was burning. The emergency services units were starting to show up, and we had very intermittent phone capability. And I had I had a a friend, my my the commander that I worked for in Dallas at the time. This secretary's husband was a bodyguard for Secretary Rumsfeld, and and Secretary Rumsfeld was actually carrying litter patients, carrying people out of the debris area and out of the offices. He was actually helping people, and he he realized that something needed to be done. So he gave Jerry a note, a piece of paper. We called them snowflakes, but it was a tablet, and he had listed what needed to be done and what needed to be done now. And Jerry found me sitting over there and gave me that that piece of paper, and it had everything listed on it. He wanted a a tactical field operation in place. He wanted it now, not yesterday. He wanted something in the interim, and it was to provide emergency relief supplies. So I I sat down on that telephone pole and I called our our local dist not local our largest distribution center in the world was down in Newport News, and I got the director on the phone and I said, I have an official order from you coming from the Secretary of Defense, and and don't override, don't just just follow my instructions until we can get to the commander at AFIS headquarters, and so I gave him the list. I just gave him the full list of things that we needed to get rolling, and I called another gentleman that was just across the river, the American Logistics Association, which owned all of the brokers and manufacturers, and I gave him a list of stuff that we needed now, like Gatorade boots. the The surface was over 2000 degrees, and the emergency service boots were melting almost upon contact. So I had I had 1000s, hundreds of 1000s of dollars of equipment. And supplies coming in, and we set up the USO tent, put everything in the USO tent. We raided all the stores in the in the Washington D.C. area. I was able to contact the region manager, and I told him, you know, what we needed to take it off the shelf, put it in the back seat of the cars, don't account for it, and get it to me. And that's what we did the entire first night was setting up the USO trailer, and the next morning I had two tactical field tractor trailers coming up the ramp just as the sun was coming up, and they were loaded with supplies, and that's what stayed in place for the next two months. Over $2 million worth of merchandise, emergency recovery type merchandise, everything from linens to the towels to eye wash, and and and we had to actually have some special boots made out of leather for the dogs because the dogs' feet were so it was it was quite an operation. We ended up well running within within 24 hours of the attack, Michael Hingson  41:04 why is it that you are able to stay pretty focused through all of this? Bob Ellis  41:08 I you know I you know I I've often asked that question. I wanted to go home. Alls I could think of is my kids, my wife. What what are they doing? What are they thinking? They're watching this on the news, and I had I had drifted over to which my car was very close, and it was taped off. The parking lot was taped off. It was a crime scene. There was no going anywhere. There was no transportation. If I wanted to walk 40 miles, I guess I could have, but because I couldn't go anywhere, I had to do something there on the scene, so that's that's that's what I did, and and it wasn't until the next day when the phone started working again, our two star in Dallas was able to get through to me on on my BlackBerry, and he wanted to know what the situation was, and and and I told him, and and he said, what what are we going to do? And I explained to him what we had done already, and he says, "How did you do all of that? I said, "I picked up the phone and I told him I was working for Secretary Rumsfeld, and this is the order. And and he says, "How are we going to pay for all of this? I said, "Sir, this is our finest hour. We're not. We're going to donate. These are all donating goods, and and it really was an interesting. I I just I just don't know. I was compelled. He he he ordered me on that second day to go home, and and I said I had no way to go home. And he said go to the motor pool. I'm going to call the motor pool. He had been the commander of the Air Force One Squadron, so he had a lot of connections in Washington, and he he got me a car, and I went home long enough to change clothes and and and to come back out. So it was it was just out of adrenaline, I think. Somebody had to do something, and and everything that I've told you here today is not written anywhere in history. I own every bit of what happened in in in that story, other than some of the people that were working there. Michael Hingson  43:07 What phone did you use that first day? You said you're you're it was the second day or the next day that you're phoned. So how were you able to communicate? Bob Ellis  43:17 We had Blackberries, and and until the networks got completely overrun, we were able to use it. And and so by the second third day, we we had pretty consistent communication, because the the the commander called me back that same morning, and and he said, you know, he said, how come you haven't been home? And I explained to him, and he says, "Will you do me one favor? And I said, "I would. He said, "Will you go back into the building? Said, "Sir, the building's on fire. He says, "Well, well, you get in the front, and I'm looking at it. He was looking at it on television, and the military clothing store was in the very front, within 100 feet, probably of that door that I went out of. And he says, "Would you see if our people survive, and if the store itself survived? It was sitting near the the area. I went in the store. I went into the building, into the burning building, and was able to look in the door, and I could see that the the room was full of smoke, and the door was locked. So I told him I would assume that our people made it out, alive and okay. And they say that was a, and they did, and they absolutely did. And in fact, everybody that that that that had any kind of supervisory capability around the Beltway, they volunteered to come over and work for me and and operating that facility for 2024 hours a day, seven days a week. Wow! So and not and not to shorten the the question, I wasn't there, but because of what I was doing in the in the Pentagon, my old homestead was at Fort Hamilton. Fort Hamilton picked up the same thing and went over to the Trade Center area, and they gave them a place to put a mobile. Food truck, and they brought supplies in and pretty much supported the firefighters and the and the and the police there. So so we had quite an operation going for a long time. Michael Hingson  45:11 Yeah, and and needed to, but it was interesting and commendable that in both places people were able to focus, and were able to carry out missions. I know at the World Trade Center when the two towers collapsed. Of course, it was it was unexpected, but we know now, of course, why they collapsed. It wasn't that the planes hit; it's that they were they were full of what 36,000 pounds of jet fuel each, and that exploding jet fuel is what damaged the infrastructure of the buildings to cause them to be able to collapse. But as well as at the Pentagon, but very quickly people were able to start to move and deal with issues and put procedures in place that were able to, I'm sure, keep more people from perishing and keep kept more people being able to focus throughout the whole the whole sequence of events. It it certainly was very scary, but it is something that that people like you were able to do. I know for me, the reason I was able to focus was because I had learned what to do in an emergency at the World Trade Center. I spent time with people and I learned how the whole building was structured, so I knew when the building tipped, why it tipped, and and things like that. You Bob Ellis  46:40 felt it. You you felt it. Michael Hingson  46:43 Oh yeah. Oh my god. We moved probably at least 20 feet, and then it came back, and oh my Speaker 2  46:48 god, it Michael Hingson  46:48 got vertical again. It got vertical again, and then a few seconds later, it dropped about six feet because the expansion joints went back to their normal configuration. But Bob Ellis  46:59 we uh we we knew from 937 till about 5o'clock that evening there would be no more survivors. It was over, and and and the dogs were getting depressed because they were they were they were not cadaver dogs. They were recovery dogs, and they were used to fight. And we we actually had ceremonies for the dogs every day, where we sewed flags onto their collars, and they had special water and special food. So they played a big, big role in morale, mine especially. Michael Hingson  47:33 And at the same time, I know people had to do drills to keep the dogs focused because they weren't able to find people, as you said, so they had to do things to give them something to find to keep them happy, which was was so important. Bob Ellis  47:50 Yeah, that we had two two tractor trailers lined up. It was just just two 300 feet from where you went into the damaged area of the Pentagon, and those dogs and their handlers would get up underneath those trailers and sleep, and they would play with the dogs. We actually had some carpets brought out, tarps brought out, and that's kind of where that was kind of their headquarters during 911. We had to make it up as we went along, and and the other interesting part of this story is in 1972 at the at the refugee camp, I was sleeping in the back of a van because there was just no way to go home. It was too it was too far to drive home to turn around and come back at 8o'clock the next morning, and I heard somebody knocking at the door, and and and I and I opened up the door, and it was a military colonel in uniform, and there was a civilian standing there with him. And he says, "Are you part of this operation? And I said, "Yes, sir, I am. He said, "Who are you with? And I said, "The Army Air Force Exchange Service. And and he says, "You're not provided any other facilities. This, I said, that was my choice. And as it turned out, I was speaking to Secretary Rumsfeld during his first administration as Secretary of Defense, and it was interesting that when he found out that what I did in in that program, I won the Indo Indo China Award for service, and then of course you you move ahead to to 2001, and we we knew each other. I had briefed him several times, and we we knew each other in the Pentagon. And that day, he knew that I would know what to do for the support role, and that's why he sent the letter up. And as it turned out, when he retired and and left the Pentagon, he was on a book tour, and and the the general secretary and myself got an invite to come to the book tour with him and and have lunch with him. And he handed me a book and he said, "I want you to have this, but I don't want you to open it up until you, Bob. I don't want you to open it up till you get home. I don't want you to give it to your wife. And and it was like this. Sure, I'm not not a problem, and so I got I got home. You know, this is this is 10 years later, and handed the book to her, and I said, "Open it up. I'm not wasn't allowed, and there's a nice thank you page on the front from Secretary Rums for allowing him to use me on 9/11, and you just you just that's the best reward that I could have ever ever expected. A guy that I just idolized to do that. Michael Hingson  50:26 When you got home, so you weren't able to talk to your wife before you got home, or did you ever get communication so you could call her? Bob Ellis  50:33 No, I didn't. I when I finally got the phone back up and running and got in the car. I had lost the battery, so I said, "I'm gonna be home in in an hour. I'll just be there. But General Wax called up, and she answered the phone. She went. She went sometime during that day and pulled the kids out of the private school, brought them home. She could see my car. It was a yellow SUV, and she could see it in the South parking lot in the news choppers going around. She said that was my car where my spot was, and General Wax got her on the phone and she and and she answered the phone and he said this is C J Wax and she thought that was the call. She thought that was it, and she alls I could do was drop to my knees and and and C J said and it's it's okay. I've ordered him to come home. He's all right. He's running. He's running a a program for us for for recovery. And if he's not there, he should be there shortly. And then by the time I got there, I got to the front step. I'm asking the question about the World Trade Center, how they got the fire out, and I was ordered that I could not go in the house because I smelled like smoke. So, so two minutes before that, I was the most important person in the world, and and then all of a sudden, I was I was back to Bob, and I wasn't going to wear that that suit in the house to to smoke it. So anyway, that's that's how she found out. He he called her up. I asked him. I think I asked him if he would get in touch with her at our last conversation, and he did. Michael Hingson  52:06 Soon after both towers collapsed, like a minute or so later, I called and got through to my wife Karen. I had talked with her before we left our office, and then when we got downstairs, I couldn't get through to her because the circuits were busy, and it was obvious that everyone we learned later was saying goodbye to loved ones, and so the circuits were busy. So after both towers collapsed, I was able to get through to her, and as I tell people, there were tears on both sides of the phone at the when that conversation started, but she was the first one who told us how two aircraft had been crashed into the World Trade Center towers, one to the Pentagon, and at that time, the fourth one was apparently still missing over Pennsylvania, and of course, then it crashed at Shanksville. Bob Ellis  52:52 I love it. Michael Hingson  52:54 Yeah, but we, you know, we talked, so she knew I was okay. Then a friend of ours, Tom Painter, who had been a friend of Karen's at high school out in California, but Tom, over the years, had ended up moving to New Jersey. He came down to stay with her, not knowing until he arrived whether I was in the office that day or out with a customer or what was going on. And of course, then she told him, and so he drove her to the train station to pick me up. When, when I got back out to Westfield, we went home. And you talk about with with dogs. We got in the house, and I took Roselle's harness off because I was going to take her out, and she would have none of it. She ran off, grabbed her favorite tug bone and started playing tug of war with my retired guide dog Linny, and I talked to the veterinarians at Guide Dogs for the Blind in San Rafael the next day, and they said, "Did anything threaten her? And I said, "No, not directly. And they said, "That's why she ran off because it was over. Nothing threatened her. Bob Ellis  53:58 Comfortable. Michael Hingson  53:59 She, they don't. Dogs don't do what if like we do, and so she was comfortable. She was happy. She wanted to play, and then then she did go out. But by the same token, the the whole point was that she was able to deal with with all of it and was able to to focus. Then we got her outside and and came back in, and she ate and and all that. But the the the thing is that she focused all day, and and she did a a wonderful job. And the reason that she focused and did so well was mainly because I worked at keeping her focus by telling her every chance I got. You're a good girl. What a good dog! Good dog. You're doing a great job. Keep going. I did that all the way down the stairs in the World Trade Center, and I was very deliberate about that because I knew she had to sense the fear and what was going on, and I wanted her to know that I was okay and I was going to be there for. Her, which is of course what teamwork and support is all about. You understand that very well. You you proved it in so many ways. I kept working with Roselle and kept her focused, and you know it all it all really went well. I still think one of the most relevant things for me in the World Trade Center. I went down the stairs with a guy named David Frank. David was from our corporate office in California, and David and I were going to be conducting sales seminars that day, teaching some resellers how to sell our products. And we got down to about the 50th floor, so David was there to talk about the the pricing and so on. I was going to do the majority of the presentation because I was going to be their technical contact, anyway, and we got to about the 50th floor, going down, and suddenly David said, "Mike, we're going to die. We're not going to make it out of here. And as I tell people, since I got a teaching credential, I had learned all about the secrets of how to yell at students. So I just said, "Stop it, David. If Roselle and I can go down these stairs, so can you. And he then immediately said that I brought him out of his spunk, and he told me that later as well. But what he told me was that he wanted to walk a floor below me on the stairs and shout up to me everything that he was seeing. He had to take his mind off of what was going on, and so he asked if I cared, and I said, "No, go ahead. That's what you need to do. That's fine. So I got like down to the 48th floor, and he yelled, "47th floor, Mike. All's clear here. Going on down. So we went down several floors that way. Eventually, I got to 45, and he was 44th floor. This is where the Port Authority cafeteria is not stopping. And the reason I mention it is because I think what David did is one of the unsung things that is so important from September 11th. He kept shouting up to me everything that he saw, but the reality is, anyone in the sound of his voice heard that there was someone who was okay going down the stairs, and he had to keep panic out of people's senses for so many individuals, because they just heard him, Mike, 43rd floor, all's good here. Going on down the stairs, all the way down the stairs. He had to have been able to keep so many people focused because he was able to keep his mind off of what was going on by shouting to me, and I think that that's so important, and so I'm. I always tell that story. I've been telling it for many years now because I want people to know what he did to keep so many people focused going down the stairs, and he had to have done that. Bob Ellis  57:31 Well, you know, I have. That's that's the first I've heard that, and and and and I read everything that I followed your story very closely, as well as the colonel who I was so close to, but there there are a couple of stories that are just never mentioned, not talked about, and one of them where we had to do every day. There was an update that the military gave the families an update as to what is happening, what was found, what was recovered, what to expect, and they would bring the kids in to listen to these brutal military briefings. I mean, just you know, these were these were soldiers, these were these were combat folks, and this is the way they briefed. And the therapy dogs were brought in, and there wasn't but about a dozen of them, and I will never forget not only the kids on the floor with the arms around those dogs, but some of the adults were as well. And I thought, what what a moment! That was the most touching moment of my entire life witnessing that. I mean, I could have done without it, but it was it was a very special moment. And then the the other thing that the world doesn't know about is on the second day, I got a I got a phone call from Secretary Rumsfeld's office that the VA was completely out of coffin flags. We had nothing in inventory to to cover the remains or the caskets for burial, and what could I do? And and right right from the Pentagon parking lot, I I called one of the buyers that bought American flags in Dallas, and then I asked her who do you get flags from, and she says it's American Flag Company. I'll give them credit for that, and and I said you need you need to get their entire inventory. We need to get it flown in, whatever expenses cover it, and get them here. The Pentagon doesn't have them, and New York doesn't have them. And those flags came in. They were they were there about that midnight that that that night. Now boxed up, thrown in the bag box, whatever tape they were bound, but everybody that came out later, you know, the recoveries as we got deeper into the debris, that had a had a flag that that came that came from us in the as well as at the Pentagon, and they put two very big special flags in there. I mean, like you see flying over a car dealer. And they hung that on the side of the Pentagon. And if you look at any of the any of the news willers of that time, it was on day two that flag was hanging that that came in with the rest of the other flags. So it was it was quite impressive. You never know what the next moment was going to bring you on you know from my side and and and can I meet the challenge? That was what I constantly worry about. How could I let any of this down? And I've got to do something. And and we were making it up as we went along. Michael Hingson  1:00:33 Yeah, that's all you could do. And so when I go back to Bob Ellis  1:00:37 to to this to this day, you know, we go back. They've got 184 markers. I don't know how many people attend it, but it's it's right in that zone, right outside the building, in that grassy area where they they they've made that memorial. And 184 people, to include I think two infants, are are memorialized there forever, which is very touching. It was a that was a hard place to go back to. Still was New York City when I went to it because I'd never I had never been 20 years 20 years yet 18 years before I ever went to to New York City to see the recovery there. I've never I've not been to the to the to the Pennsylvania field. I plan to go. I want to go. Just hadn't been convenient to get there, but but if I do that, I will have seen all all the sites. Michael Hingson  1:01:26 Yeah, I haven't been to Pennsylvania either. In 2017, I did make it to the World Trade Center Museum. In well, so we moved out of Westfield, and I moved back to California in late January, beginning of February of 2002, to work for Guide Dogs for the Blind and and speak from there. And traveled around and speak. Karen was there for a couple more months selling our home, and then she came out. But in May of 2002, Roselle was going to be honored by Hart's Mountain, the pet food and pet supply company. So, so we went back to New York, and while we were there, I met one of the police officers with with one of the service with one of the rescue dogs that that had been around the World Trade Center, and he arranged for us to get in a vehicle and drive down into the pit that was where the World Trade Center was, and they had built an artificial, well, a temporary road, and they were bringing things up, but we got to go down to what would have been the seventh sublevel, the bottom of the tower, and it was just a for me just imagining it standing in that dirt area in a hole seven stories deep and remembering what what it was like, and then in 2017 I went to the World Trade Center Museum and got to spend a little bit of time there, and of course everything had been rebuilt. The reflecting pool was there, and so on. But it was nothing like what I remembered from having been in the World Trade Center, and I walked around with someone who was able to be aware and describe what was where we were and what was above us, or what part of the building we were in as we walked through the complex. But of course, it was totally different. So it was it was such a strange feeling to experience all of that. But we did it, you know. And so now I've been to the museum, and actually there is a there's an animal exhibit in the basement, and Roselle's collar is is part of that exhibit. We donated that to oh Bob Ellis  1:03:50 really, oh really, oh God, I I was I was thinking that when I asked you that question earlier today, and I was thinking about that that has got to be remarkable, you know that that that's what touched me so much at the period. That the fact that the two of you were such a team, and I read everything that newspapers printed and watched. I guess there was some there was some CBS specials and so forth too, where you were interviewed, and it was it was just it was just absolutely amazing. Michael Hingson  1:04:21 Well, it is. you know, it is a an awe-inspiring sort of thing. And you know, people always say, you know, don't you feel guilty about surviving when so many people didn't? And and I said, no, I I didn't have any control over that. But what I do have control over is having been a survivor. What am I going to do about it? It's my responsibility to decide how I'm going to deal with moving forward after something like that. And of course, the opportunity opened to travel and speak, and so I've been doing it ever since. And I believe my job is. Is to educate people about what happened on September 11th, and let them know t

Republican candidate for governor Bruce Blakeman joined NY1's Errol Louis to discuss why he believes New Yorkers are "miserable" under Gov. Kathy Hochul, pointing to high taxes, rising electric bills, the state's economic outlook, the loss of residents and businesses and billions of dollars spent on asylum seekers. The Nassau County executive talked about how he differs from past Republican gubernatorial candidates, his 9/11 experience as a Port Authority commissioner, and even how he feels about his ex-wife marrying Paul McCartney.

On Easter Sunday morning, April 19, 1914, the National Guard and the Baldwin-Felts Detective Agency set up a machine gun overlooking a Colorado miners' tent colony, murdered union leader Louis Tikas and two lieutenants who came out to negotiate a truce and burned the camp. Eleven children and two women died in one tent alone. They wanted an eight-hour workday and a safe workplace. The word redneck comes from striking West Virginia miners in 1921 who tied red bandanas around their necks to identify themselves against strikebreakers. It is a labor word. On today's episode of America's Work Force Union Podcast, Brotherhood of Railroad Signalmen National VP Tim Tarrant joins the Labor 132 series to trace those moments in labor history and connect them to the fights happening right now: fall protection still missing at Metra Chicago, clean air fought for in Port Authority of New Jersey tunnels and the May 2026 Long Island Rail Road strike that shut down New York commuter service east of Manhattan for three days. His message on AI and technology: it is a worker's tool and must be used responsibly with workers, not as a replacement for them. Visit brs.org for more.

ev.news Briefly: Audi, Money Saving, Outdated Petrol & more | 08 Sep 2026 It's ev.news Briefly for Tuesday 08 September 2026, only todays headlines and nothing else, in just 4 minutes if you haven't got time for the full show.Patreon supporters fund this show, get the episodes ad free, as soon as they're ready and are part of the ev.news Community. You can be like them by clicking here: https://www.patreon.com/evnewsAUDI A2 E-TRON STARTS AT €38,200 IN GERMANYAudi's cheapest EV starts at €38,200 in Germany, above the €34,000 VW ID.3 Neo it shares MEB+ underpinnings with, and launches at the end of 2026 with orders opening in fall and deliveries in December. It claims up to 401 miles WLTP and a best-ever Audi efficiency of 4.85 miles/kWh on the 188-hp efficiency-package version, with rear-wheel drive only, 52/61 kWh LFP or 84 kWh NMC batteries charging at 183 kW (10–80% in about 29 minutes), a Q4 e-tron wheelbase for extra interior space, and standard bidirectional charging.ICCT SAYS ELECTRIC CARS COST ONE THIRD LESSAn ICCT report published on September 6 found electric cars cost a third less to run in Europe in 2025 than petrol or diesel equivalents, or 28% less for drivers relying on public charging, with combustion energy costs rising 12–36% at the start of 2026 during the US-Iran Hormuz oil crisis while BEV energy costs held steady. The ICCT also found price parity with petrol cars in Germany's three largest segments based on data covering 100,000 vehicles, and lead author Marie Rajon Bernard expects European BEV adoption to scale up provided current policies survive growing political pressure to reverse them.YOUNG DRIVERS SAY PETROL CARS ARE LIKE USING A LANDLINE TELEPHONEResearch commissioned by E.ON Next among 1,500 drivers found more than half of those aged 17 to 20 want their next car to be electric, against a UK BEV new-car share of 26% from January to August, with cost the main draw: 56% think EVs save money, 20% cite day-to-day affordability, 19% home charging and 18% avoiding forecourts. Petrol is increasingly seen as obsolete, with 23% calling petrol ownership as outdated as a landline telephone, 21% unable to imagine owning one, 63% expecting petrol and diesel cars to disappear in their lifetime and 53% believing they are the last generation to routinely drive them.EUROPE'S EV FLEET HOLDS 600 GWH OF BATTERIESBruegel estimates Europe's EV fleet holds around 600 GWh of battery capacity, ten times the continent's grid-connected storage and theoretically enough to power the European grid for almost two hours, though that depends on vehicle-to-grid technology and smart integration still under development. Stationary storage is growing separately, with SolarPower Europe reporting cumulative European capacity passing 100 GWh by the end of 2025 after 36 GWh was added during the year, 48% more than in 2024, and calling for a tenfold increase by 2030.LI AUTO PLANS EUROPEAN I6 DEBUTLi Auto will unveil its i6 electric SUV in Europe at the Paris motor show in October, with founder and CEO Xiang Li saying European sales begin in the fourth quarter and right-hand-drive sales start by year-end, making a UK launch likely though it has not been confirmed. Britain matters as an export market because it does not apply the EU's additional tariffs on Chinese cars, and the 4950mm i6 will compete with the BMW iX3, Mercedes GLC and Volvo EX60.AVILOO EXTENDS BATTERY WARRANTY TO 24 EUROPEAN COUNTRIESAVILOO added 14 markets to its Battery Warranty on September 7, 2026, including Spain, Italy, Poland and Greece, taking coverage to 24 countries in response to used-EV buyer confidence lagging market growth and to manufacturer battery-health figures being neither independently verified nor standardised. The one-year warranty, separate from AVILOO's battery certificate and managed by dealers, fleets and remarketing platforms through the AVILOO Connect dashboard, sets an individual State of Health threshold per vehicle from proprietary diagnostics data that the battery must still meet at 20,000 kilometres.OSPREY GO STARTS CHARGING ON CONNECTIONOsprey has launched Osprey Go, an Autocharge-based function that starts a charging session as soon as a driver plugs in, requiring no app or payment card at the charger after a one-time setup in the Osprey app, and automatically applying the best available price for that location and time. Users can view receipts, live prices, charger availability and offers, and Osprey says the Autocharge choice maximises vehicle and driver compatibility and makes it the country's largest network offering the technology.RUSSIA EV SALES MORE THAN DOUBLE IN SUMMERAutostat reports Russian sales of new electric and plug-in hybrid passenger cars reached 26,543 units from June to August 2026, more than double the 12,187 sold a year earlier, as Ukrainian strikes on major refineries forced some to suspend operations and cut gasoline production to about 70% of domestic consumption by the end of August. Drivers facing hours-long fuel searches turned to EVs or gas conversions, though Autostat said sales were capped by supply because manufacturers and importers were unprepared, and the vehicles sold were mainly Chinese-made.PORT AUTHORITY LAUNCHES $45M ELECTRIC TRUCK PROGRAMMEThe Port Authority of New York and New Jersey has launched a $45m programme for zero-emission drayage trucks and terminal tractors at the Port of New York and New Jersey, the busiest seaport on the US East Coast, combining vehicle purchase support with charging investment near its marine terminals. CALSTART will design and administer the Clean Truck Incentive Program and the Green Drayage Accelerator, with up to $39m in point-of-sale vouchers covering vehicles and charging infrastructure at hubs within a 10-mile radius of the Port Authority's marine terminals.TREK LAUNCHES ALLANT+ FS E-BIKE IN EUROPETrek has launched the 2027 Allant+ FS in Europe, a full-suspension SUV-style e-bike aimed at Specialized's Turbo Vado 3X, using the same Bosch Performance Line CX mid-drive with 250 W nominal and 750 W peak output, 120 Nm of torque and assistance cutting out at 25 km/h. A Bosch PowerTube 800 Wh battery gives a claimed 180 km (112 miles) per charge, with the R11 priced at €5,999 and the R10 at €4,999.

In the midst of the terror at ground zero on September 11, 2011, some heroic servant leaders ran into the chaos to serve something greater than themself. This episode is in honor of those lost and those who inspire us to serve.   Jason is joined by former U.S. Marine and 9/11 first responder Jason Thomas for a gripping firsthand account of servant leadership under extreme crisis.   For Full Show Notes visit https://www.jasonvbarger.com/podcast/honoring-9-11-jason-thomas/ Please rate and review the podcast to help amplify these messages to others! Summary: As the 25th anniversary of 9/11 approaches, how do we honor the sacrifices made and carry those lessons into how we lead our teams today? In this powerful episode of The Thermostat, Jason V. Barger sits down with former U.S. Marine Jason Thomas, whose heroic actions at Ground Zero served as the real-life inspiration for the film World Trade Center. Thomas shares his harrowing story of driving into Manhattan on September 11, 2001, and navigating the scorching debris to rescue two trapped Port Authority officers. This conversation moves beyond typical business anecdotes to explore the ultimate test of servant leadership. Jason and Jason discuss how deeply ingrained family values—specifically the mandate to "be your brother's keeper"—dictate our actions in times of chaos. They explore what it means to keep your word under immense pressure, the selflessness required to put your team first, and why authentic leaders never go backwards. Essential listening for C-Suite executives, HR directors, and anyone committed to shaping compelling cultures, this episode offers profound insights on resilience, honoring commitments, and building an organizational temperature grounded in unwavering support. Episode Notes & Timestamps: Intro: Jason sets the stage for an unforgettable conversation honoring the events of 9/11 and defining what servant leadership truly looks like. Meet Jason Thomas: Introduction to Jason's background, his transition from the Marine Corps to Air Force medic, and how the trauma of 9/11 shifted his career path. The Morning of 9/11: Jason recounts the surreal moments of dropping his newborn off, seeing the North Tower hit on television, and immediately throwing on his uniform. The Foundation of Culture: Exploring how Jason's mother established a powerful family temperature of "never leave your brother behind" that guided his actions that day. Into the Rubble: The daunting physical challenge of crawling over hot I-beams, shouting into the darkness, and refusing to retreat when warned by other responders. "Are You An Angel?": The chilling moment of falling 12 feet into a dark hole and discovering the trapped Port Authority officers, Will Jimeno and John McLoughlin. The Ultimate Sacrifice: Will Jimeno's selfless request to have his leg amputated with a K-bar knife to save his sergeant, highlighting true team devotion. Keeping Your Word: The emotional weight of learning that an earlier responder had promised to return but didn't, and Jason's unwavering commitment to stay. The Aftermath: The psychological toll of the rescue, driving home covered in ash, and returning to Ground Zero for 20 straight days to search for more survivors. Questions to Ponder: Jason V. Barger challenges listeners to evaluate the temperature they are setting in their own lives and organizations. Key Takeaways for Leaders: Be Your Brother's Keeper: Establish a culture where team members instinctively support one another, proving through daily action that no one will be left behind. Your Word is Your Currency: In moments of crisis, trust is the only thing that holds a team together. If you make a commitment to your people, you must fulfill it. Forward Motion: Authentic leaders do not retreat when operations become difficult; they rely on their deeply ingrained values to navigate the chaos and pull their team out of the dark. Listen to the full episode and access show notes at: https://jasonvbarger.com/podcast/honoring-9-11-and-servant-leadership-with-jason-thomas/ Bio: Jason Barger is a husband, father, speaker, and author who is passionate about business leadership and corporate culture. He believes that corporate culture is the "thermostat" of an organization, and that it can be used to drive performance, innovation, and engagement. The show features interviews with business leaders from a variety of industries, as well as solo episodes where Barger shares his own insights and advice. Connect: Subscribe to our channel: https://www.youtube.com/@JasonVBarger Make Your 2026 Effective! Book Jason with your team at https://www.jasonvbarger.com Like or Follow Jason

Twenty-five years after September 11, I still believe that day has important lessons to teach us about fear, preparation, and leadership. This time, Michelle Abraham from AmplifYou takes over the hosting seat and interviews me about my experience escaping the World Trade Center with my guide dog, Roselle. We talk about why knowing the building and its emergency procedures mattered, how I worked to keep fear from taking control, and why focusing on what I could control helped me keep moving. I also share how September 11 changed the direction of my life, led me into professional speaking, and helped shape the Unstoppable Mindset philosophy I continue to share today. Highlights: 02:30 – The ordinary morning that became September 11. 08:04 – How preparation shaped Michael's response when the tower was hit. 18:34 – How Michael and David helped keep panic from taking over. 27:15 – Why trusting Roselle mattered during the collapse. 31:38 – The lesson of focusing only on what you can control. 41:52 – How September 11 helped shape the Unstoppable Mindset philosophy. About the Host: Michael Hingson is a New York Times best-selling author, international lecturer, and Chief Vision Officer for accessiBe. Michael, blind since birth, survived the 9/11 attacks with the help of his guide dog Roselle. This story is the subject of his best-selling book, Thunder Dog. Michael gives over 100 presentations around the world each year speaking to influential groups such as Exxon Mobile, AT&T, Federal Express, Scripps College, Rutgers University, Children's Hospital, and the American Red Cross just to name a few. He is Ambassador for the National Braille Literacy Campaign for the National Federation of the Blind and also serves as Ambassador for the American Humane Association's 2012 Hero Dog Awards. https://michaelhingson.com https://www.facebook.com/michael.hingson.author.speaker/ https://twitter.com/mhingson https://www.youtube.com/user/mhingson https://www.linkedin.com/in/michaelhingson/ Thanks for listening! Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below! Subscribe to the podcast If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can subscribe in your favorite podcast app. You can also support our podcast through our tip jar https://tips.pinecast.com/jar/unstoppable-mindset . Leave us an Apple Podcasts review Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts. Transcription Notes: Michael Hingson  00:00 Everyone, I am Michael Hingson, the host of Unstoppable Mindset. You've heard my voice for the last 471 episodes, but I'm calling you all out today and asking you to listen to this because we're going to make a special announcement now regarding the next four episodes, starting with 472. We're going to help commemorate the historic events of September 11, 2001. Yes, they're definitely historic, although not necessarily the most positive things that have ever happened. But as many of you may know, I was in the World Trade Center working on September 11, 2001, on the 78th floor of Tower One, and escaped with my guide dog. I've delivered a speech about that, which we put in the first episode of this podcast series back in August of 2021. But this Friday, episode 472 is going to have an updated speech that I delivered just a few years ago at the Marshfield, Missouri Cherry Blossom Festival. That festival is a yearly event celebrating different kinds of things that have happened in American history, and I was invited to come and speak, which I did. I'm going to put that speech up for you as episode 472. I think you'll find it enlightening. It'll teach you something about blindness and blind people. It'll tell you my story, and it'll give you some inspiration that I hope you will find helpful. Next Tuesday, september 8, Michelle Abraham is going to interview me. Michelle is with Amplify You, the company that does all of our back office stuff and helps me with the editing and other things regarding the podcast. Michelle owns her own podcast, and she is going to interview me about September 11th and other kinds of things relating to what I've learned and things that have happened over the past 25 years. She's also going to be putting this up on her podcast Amplify You, so you can find us in a lot of different places. On September 11th, I'm going to chat with Bob Ellis. Bob was in the Pentagon on September 11, 2001, and had literally just walked out the door of the Pentagon when the plane crashed into the Pentagon and did the things and the damage that it did, and of course generated all the things that occurred at the Pentagon. On the 15th of September, I'm going to come back and have a conversation with all of you about lessons that I've learned over the past 25 years, and just reminisce a little bit about all of that. While the podcast is occurring on September 11th, I will be actually in Kilgore, Texas, doing a speech about September 11th. So lots of things going on, I hope you listen to these episodes. I hope that you'll tell everyone that you can about them. I really enjoy all of the support that you've given us over the years, and we're going to continue to do things with Unstoppable Mindset. And of course, as always, if you'd like to come on or know anyone who would, please let us know. We're always looking for guests. Thanks very much. We'll see you on Friday with the first of these four episodes. What if the biggest thing holding you back isn't what's in front of you, but rather what you believe? Welcome to Unstoppable Mindset, where inclusion, diversity, and the unexpected meet. I'm your host, Michael Hingson, speaker, author, and advocate for inclusion and possibilities. This podcast explores how the beliefs we carry shape the way we live, lead, and connect with others. Each week, I talk with people who challenge assumptions, face adversity head-on, and show what's possible when we choose curiosity over fear. Together, we focus on mindset, resilience, and the small shifts that lead to meaningful change. Let's get started. Hi, everyone, and welcome to another episode of Unstoppable Mindset. When and today is a little bit different than what we normally do because I'm going to be the guest on the podcast, Michelle Abraham from Amplify You, who is also putting this particular podcast episode on her podcast, but Michelle is going to mainly be interviewing me. As many of you should know, this is the 25th commemoration or remembrance of the terrorist attacks on the World Trade Center on September 11, 2001, and we thought it would be very relevant to to spend some time on a few podcast episodes talking about that a little bit. Michael Hingson  04:46 For those of you that listened to the last episode before this one, you heard me deliver my speech talking about what happened to me on september 11. I used. A speech that we we delivered just a couple of years ago. So it's a little bit different than the one that, if you listen to the initial episodes of Unstoppable Mindset, you heard way back 472, 473 episodes ago. But this one still tells the the same story, which is which is kind of cool, and so we're going to talk about that, and we'll talk about our next episode, which will be delivered on September 11th, and that one will be a conversation between me and Bob Ellis, who was in the Pentagon on September 11th, and so that'll be a little bit fun, and then we'll talk about some other stuff as well. But I'm going to turn this over to Michelle because she's the the interviewer, the the boss, and I'm just a guest today. So hi, Michelle. Amplifyou   05:50 Hey, Michael. Well, thanks for being a guest on your own show today for us. It's great to be here with you, and we've been with you all along the Instoppable Mindset Show. It's been really fun to work with you on this show, and so I know we've had we've recorded episodes around your story, and our listeners would have just listening to your keynote. But I would like to tap into Michael 25 years later. When you think back of the morning of September 11, 2001, what comes to your mind? It Michael Hingson  06:23 was a typical day. We we did have a thunderstorm about 1230 that morning, and Roselle, my fifth guide dog, who was my guide dog at the time, was afraid of thunder. She had developed this phobia. The theory, basically, about dogs being afraid of thunder is it's not just the thunder sounds, but it's also the fact that the dogs have a static charge that builds up on their fur, and that gives them a tingly and kind of a strange feeling, and between that and the thunder, they learn to equate the two, and that just causes a lot of angst. And in Roselle's case, at 1230 in the morning, we weren't even hearing a thunderstorm, but she started getting really nervous, and so I took her down to my office. And as I was going downstairs, we started hearing thunder, and the storm actually came right over our house. So I love to say God clearly has a sense of humor of some sort because the thunder-I had never heard thunder like I heard That morning, that is, literally, it came right over our house, so we heard what were explosion sounds. It was it was different than I had ever heard before, but I didn't have any message that said you shouldn't go into the World Trade Center or go to work that day, and I had been planning on going to work that day because we were going to be conducting some sales training seminars, teaching about 50 people from a bunch of resellers under the auspices of Ingram Micro, our major distributor. We were going to be teaching them how to sell our products, so I was going to be there. David Frank, a colleague from our corporate office, was going to be there. He was flying. He flew in to deal with the pricing and distribution models that the Ingram Micro salespeople and resellers would be dealing with, but I was going to be doing the majority of the seminar. Well, anyway, at 1230, I took Roselle down and we stayed there in my office at home until 2o'clock, and then the thunderstorm had passed away and Roselle had calmed down. So we went back up and got to sleep, and woke up at five in the morning, which is what I originally planned on doing. I'd actually planned on going in a little bit earlier than usual, just to be able to spend more time preparing. And I got to the New Jersey train station in Westfield, the New Jersey Transit train station, at somewhere around 615, and I had been planning on taking a 6:18 train into the city. And at about 6:20 or 6:21, train having not arrived, an announcement came over the PA system that there was a problem with the train, and another train would be coming. The next train would be there in a little bit, and we could get on it, and and all that. The day was a calm day. It was a nice autumn day. was great. No indication of of anything to worry about. And I didn't read anything into trains not working, much less the thunderstorm before. So when the train finally arrived, I got on the train and we went into Newark. Then I caught the train that takes me directly to the World Trade Center. It's called Path Train. Path stands for Port Authority Trans Hudson, and that train went straight in from Newark Penn Station with the well to the World Trade Center, and so I got there. And by the time all of a sudden done, I got there at the normal time I would get there rather than getting there 20 or 25 minutes earlier. Go figure, but I went upstairs and I went to the office and there was a person standing outside the door with a big cart. We had ordered breakfast for all the early arrivals, and so I took him in and showed him where to set up, and then I went in. And got my laptop projector and other things that I needed to be able to set up to do the presentations, and went in and set all that up. And then David Frank, my colleague from our corporate office, got there about 8o'clock and helped do the final things, like making sure the projector was totally appropriately aimed. His aim is better than than mine was, anyway. Michael Hingson  10:21 So again, everything was proceeding just as we expected it to do. David came with some early arrivals from Ingram Micro, and we put them in the in the conference room where we were going to be doing the presentations, and the the cart was all set up so they could have breakfast. As I love to tell people, best ham and cheese croissants in the city-they're still good, as far as I remember-but all was was going well, and so we we were getting prepared. And the last thing we had to do before the seminars were to start was to create a list of all the people who would be attending that day and put it on letterhead. We had a spreadsheet with all the names, but we had to put it on letterhead and then fax the list on letterhead to the Port Authority security people so that they would have a list that they would recognize was legitimate. And then when people came into the World Trade Center, they'd go up to the security counter, they'd show their ID, and their names would be compared with a list, and if their name was on the list, then they would just be given a badge with a a barcode where they could go to the appropriate elevator and come up to our floor. So that was kind of the last thing we had to do before the seminars were to start. Amplifyou   11:34 Kind of sounds like business as a norm and business as usual kind of morning for you. It Michael Hingson  11:40 was. It was a total business as usual morning, by every stretch of the imagination. No clue about anything else. Amplifyou   11:48 So, did you guys begun your seminar when the the troy towers were hit? Michael Hingson  11:55 No, the seminar was supposed to start at 9o'clock, and literally, I was reaching for letterhead to print the list at about 845, 846. When suddenly we heard a muffled kind of explosion, the building sort of shuddered. And then, if you imagine my hand as the tower, literally as I'm tipping my hand towards the camera, that's exactly what the tower did. It started tipping and tipping and tipping, and we moved maybe about 2025 feet before the building stopped. Now the thing is that I had spent time learning all I could know about the World Trade Center, learning what to do in an emergency, learning what the fire department did, learning what the police would do, learning where the emergency exits were, learning about all the emergency evacuation procedures, and the reason that I learned all of that was I had opened this office for Quantum Corporation, and I was the Mid-Atlantic region sales manager. I was the leader. I was going to be the person who would be running the office, and I knew that I needed to do what any other leader would do difference being I didn't see stuff, so I needed to learn rather than rely on signs and other things that most sighted people would do. I actually had to learn everything to be able to function. But the difference is that by doing that, what I didn't really realize was I was creating a mindset that says you know what's going on, you know what to do. I knew why the building tipped because tall buildings like that are built with expansion joints. They're made to be buffeted in windstorms, and I had felt that happen many times at the World Trade Center. If there were a wind, we could feel it sort of shake a little bit. But who would have ever thought that somebody would fly into the building with a plane load of jet fuel, 36,000 pounds of jet fuel? But nevertheless, I knew all that I could learn about everything. I learned where different offices and built and and organizations were in the World Trade Center. I had explored the kiosks on the first floor and the shopping mall, so I knew where all the phone kiosks were and where other things were. I knew where the restaurants were, so that if we ever had guests in and we were doing demonstrations and then we were going to be negotiating contracts, we decided to take a break for lunch. I could say, "What kind of lunch do you want? "Oh, you want a deli sandwich? There's this great restaurant downstairs called Fine and Shapiro. Let me take you there, and I would take them. I would lead the way because I couldn't very well say, "Oh, I don't know how to get anywhere. I'm blind. Someone's going to have to lead me. How's that going to work a couple of hours later if we're negotiating multi-million dollar contracts? I needed to literally work, and I don't mean this in a negative way, but from a position of strength. I needed to know all of this in order to be able to do my job as the appropriate leader of the office, and so I learned all of that and put all of that together for whatever was going. On in the World Trade Center at any given time, and so when the building was struck and and the building was tipping, I was standing in my doorway, the doorway between my office and the other parts of of our facility, and the building tipped. David was holding on to my desk as it was tipping. Roselle was asleep under my desk, and finally, David and I were speculating about what was going on. He thought maybe it was an earthquake, and I said no because the building's not shaking around; it's going in one direction. I thought maybe it was just some sort of an explosion, which in a sense it was. But he said it didn't sound like it, and it didn't. But the issue was that we were 18 floors on average below where the tower was hit and on the other side of the building, but that was a calculation that came later. But the bottom line is that the building tipped and then it stopped, and it came back the other way and got vertical again. Amplifyou   15:54 That's incredible! Wow. Michael Hingson  15:56 And as soon as it got vertical, I went back into my office. I met Roselle coming out from under my desk. I took her leash. I told her to heal, which meant to come around on my left side, which she did. She sat down, and about that time, the building dropped straight down about six feet. Amplifyou   16:10 Wow! Michael Hingson  16:10 Now, the reason it dropped is because tall buildings like that are constructed with expansion joints, which is why that it tipped in the first place, and the building didn't break off, but then when it got to be vertical again, after a few seconds, literally the expansion joints contracted and the building went back to its normal configuration, which is exactly what happened. Amplifyou   16:32 Gosh, interesting like technology that that's built in there. I know you you never really I would never known that. Had you not explain that in the story? That's very interesting. That expands like that, and then the six foot drop was then it contracting Michael Hingson  16:47 again. The expansion joints were going back to normal configuration. Amplifyou   16:50 Interesting. If Speaker 1  16:55 you enjoy unstoppable mindset and would like to help us continue bringing these conversations to you each week. We've created a way for you to support the show. Your contribution helps us cover production costs and continue sharing stories, insights, and ideas that inspire people to live with purpose and possibility. If supporting the podcast feels right for you, you'll find the link in the show notes. Thank you for being part of the Unstoppable Mindset Community. Amplifyou   17:28 And so there's so then what happened? So take us to the next steps. Michael Hingson  17:32 So the building dropped about six feet, and then David turned from holding onto my desk and looked out the window, looking south toward Battery Park, and he started shouting, "Oh my God, Mike! There's fire and smoke above us! There are millions of pieces of burning paper falling outside our window! And I could hear stuff going by our window, and I was wondering what it was because normally the sound was sort of like what window washers would do if they were on their tracks washing windows, but that wasn't what was going on. It was debris falling, and David was describing it: millions of pieces of burning paper falling outside our window, and he said, "We got to get out of here right now. And I said, "Slow down, David. We'll get out, but we're not going to rush. No, we got to get out of here right now. Slow down, David. We'll get out. Don't worry about it. And finally, I I said several times, "Slow down. He kept saying we got to get out of here right now, and then he used what I call the big line: "You don't understand. You can't see it. Well, first of all, I knew everything that David was seeing and saying because he was telling me about it. So I knew we had millions of pieces of burning paper. Clearly, he said, "There's fire and smoke above us, so the building's on fire. I had all that information, but the problem was that it wasn't what I wasn't seeing that was the issue; it was what David wasn't seeing. David wasn't seeing that sitting next to me was my guide dog Roselle, yawning and wagging her tail, going, "Who woke me up anyway? I was sleeping real good here, sports fans, and and Roselle was not reacting. I wasn't smelling anything that gave me an indication that we were in such peril that we had to run for our lives, and so I kept telling David to slow down. And finally, David did. He stopped. I said, "David, get our guests to the stairs. Do not let them take elevators, because I had learned, of course, that if the building's on fire anywhere, if fire gets into elevator shafts, then anybody in elevator cars is probably going to perish, which did happen. And so David took our guests out of our office, got them to the stairs, and I made it really clear: do not let them take elevators, because there could be fire in the elevator shafts. Well, he got them to the stairs, and then he came back. Meanwhile, I called my wife Karen to let her know that something had happened, or an explosion, or something. But we didn't know. People tell me all the time, even today. Well, of course you didn't know because you couldn't see it. You know, I think all these people who tell me I didn't know because I couldn't see it need to get a. The problem is they really don't know a whole lot about blind people. The airplane hit, on average, 18 floors above us. It hit between floors 93 and 99, so I just say 96, which is 18 floors above where we were in on the 78th floor. But it also hit on the other side of the building. It hit on the north side, and we were on the south side. The last time I checked, Superman and X-ray vision are fiction, and people can't really see through buildings, see through rebar and steel and concrete. The fact of the matter is that they no one knew what was going on. I didn't know, but other people did, and I'll prove that in a moment, but the fact of the matter is, you can't see through all that stuff. Blindness had nothing to do with it, but people keep saying, "Well, you didn't know because you couldn't see it. Well, yeah, well, we'll get to that. Anyway, David got our guest to the stairs. I called Karen. I told her that something had happened. We didn't know what. She wanted to know more, but there was nothing else I could tell her, and so we we parted. I just said, "I'll call you back as soon as I can, and by that, you know, the media hadn't even gotten the story yet. Michael Hingson  21:12 So I love to joke around and say that I beat Charlie Gibson in Good Morning America by eight minutes, but I still haven't gotten a Pulitzer Prize for it. But it's very disappointing. But anyway, so I disconnected with Karen. David came back. We swept the office. We went to the stairs, and we started down. Almost immediately, I began smelling an odor, and it was a familiar odor, but I couldn't quite place it. And it took me a while to realize I was smelling the fumes from burning jet fuel. I did a lot of traveling for my company, and so I was very used to what was in airports and the smells and the odors. But it took me like four floors to figure out that I was smelling burning jet fuel. Other people were speculating, wondering what happened, why were we evacuating, what was the building doing, why did it shake, and all that. And then I observed that I was smelling burning jet fuel, and other people said, "You're right. That's burning jet fuel. We must have been hit by an airplane. But you see, we didn't know. We had no clue. Eyesight had nothing to do with it. The fact is that we only figured out we were hit by an airplane because the blind guy realized he was smelling burning jet fuel, and so anyway, we went down the stairs. A couple of burn victims passed us along the way, and a woman, when we got down about 10 floors, stopped and she said, "I can't go on, and we're not going to make it out of here. And I literally just stopped and turned around and gave her a hug right there on the stairs. Roselle gave her some kisses, and other people stopped and joined us. And we all said, "Come on, you can keep going. You can do it. Let's go. And she was able to keep going as we went down the stairs. But we knew instinctively we had to make sure that panic didn't ensue on the stairs. Amplifyou   22:56 Right. Michael Hingson  22:57 We got to about the 50th floor, and then David suddenly said, and he had been getting quieter, but suddenly he said, "Mike, we're going to die. We're not going to make it out of here. And I said, in my best sharp voice, "Stop it, David. If Roselle and I can go down these stairs, so can you. And he told me that that brought him out of the funk that he was singing into. And he said, "I want to walk a floor below you, if it's okay, and I'll tell you whatever I see on the stairs. But I got to do something to get my mind off of worrying about all this stuff. Is that okay? And I said, sure. If that's what you need to do, go ahead. Did it really matter? Well, you know, it did to David, and that's all that really counted. But anyway, David walked a floor below us, and so when I got to the 48th floor, for example, I heard, "Hey, Mike, I'm on the 47th floor. All's good here. Going on down the stairs. We went down, and finally I got to the 45th floor. And David said, '44th floor is where I am. This is where the Port Authority cafeteria is. Not stopping. Going on down the stairs, and he did that all the way down the stairs. Why is that important? And why do I even mention it? Because we all did everything we could to keep panic from taking over on the stairs, and by definition, because David was just speaking up, "Hey, Mike, 42nd floor, all's good here, and just shouting up to me what he saw on the stairs and sounding confident. By definition, anyone who was in the sound within the sound of his voice heard someone who was sounding okay and just able to go down the stairs and wasn't seeing any problem, and so they focused on him, and that certainly had to help keep panic from ensuing on the stairs as we went down, and it's so often not even mentioned, but David had to do that for maybe hundreds or 1000s of people who could hear him all the way up and down the stairwell, and I think that's just one of the most important things that I remember about the day that David had to, by definition, help keep panic from going on on the stairs. Now, meanwhile, I was up. Encouraging Roselle, what a good dog, good girl, Roselle. Keep going, let's go, good dog, doing that all the way down the stairs. And I've had people come up to me at speeches that I've given ever since. For example, one in Kansas City, and a woman came up afterward, and she said, "I came into the stairwell on the 54th floor just as you passed by, and I heard you praising your dog and encouraging your dog and sounding very confident, I and other people just followed you because you sounded really good and you didn't sound like you had a problem at all and weren't afraid. We just followed you, so you know that's why I also know that what David was doing was so important because people focused on his voice. Amplifyou   25:42 How fascinating! Someone that was right behind you that day in the stairwell, too. Michael Hingson  25:46 Yeah, yeah. So we continued down. We got to the 30th floor, and that's where we met firefighters coming up. They wanted to help me go down the stairs, and I didn't want their help. I didn't need their help, first of all, but I didn't want their help because that would have meant we were always walking at least two abreast, and they were going to grab my arm and try to lift me as we were going downstairs and do other things that sighted people think you got to do if you're helping a quote a blind person go down the stairs. But there was a more important reason that I didn't want their help, and you know when the firefighter, the first guy, came up and he said, "We're going to send somebody with you. I kept saying, "No, don't do that. We don't need that. What I knew because of all that I had learned was that they were a team. They had to carry all their equipment up the stairs with them. Why? Where would you store it? Let's say you decided to store it on the 34th floor, and fire broke out on the 33rd floor. You'd never get to the equipment. They had to carry all their equipment up with them. They were a team, all 50 of those firefighters, and so I was not about to want to break up the team when, especially, I didn't need it anyway. And I I worked at getting them finally to focus, and I said, look, I got my guide dog here, and they started petting Roselle, and it wasn't the time to give them a lecture about don't pet a guide dog in harness. And by the way, don't pet a guide dog in harness. If you see a guide dog in harness, you can ask me if you can pet the dog, and if I have time, I will stop and I'll take the harness off because Roselle likes to relax, Alamo, my current guide dog, likes to relax. The dogs all love to relax, but if I don't have time, I'll say, "Look, we're kind of in a hurry, so sorry, but we just don't have time. But the firefighters were petting her, and it wasn't the time to give him a lecture about don't pet the guide dog and harness, and it wasn't the time to give him a lecture about don't worry about the blind guy just because he can't see and you can. The reality is that blindness isn't the problem; it's your attitudes about blindness that are more of the problem. But anyway, they finally agreed. When I finally said, "Look, I got my friend David over here who can see, and David and I are going down the stairs together, and they turn to David and they go, "You're with him. And David said, "Yeah, Lee Malone, he's fine. And mention all the hundreds Amplifyou   28:06 of people that are following you. Michael Hingson  28:08 Yeah, and and they all had to stop as we're talking to the firefighters. But anyway, so they eventually started going up the stairs, and I continued down. David reassumed his scouting position, and we followed David by a floor down the stairs, and and did what we needed to do, and then we we finally got to the first floor. Well, David did, and he said the water sprinklers are on. You're going to have to run through a curtain of water to get out of the stairwell, and the the reason there were sprinklers on is if there was fire in the stairwell, the water sprinklers would be keeping the fire from getting into the lobby. But if it were in the lobby, the sprinklers would be keeping the fire from getting into the stairwell. That's part of what was supposed to happen. Well, it it all worked perfectly. So David went through the curtain of water, and I got down to the first floor, and I took Roselle's harness and said forward and hop up and let's go. And we went through this curtain of water and came out the other side into the lobby of Tower One. There was a guy with a bullhorn going, "Go this way, no, no, don't go over that way, go this way, go to the central part of the building, don't go outside, no, no, don't go that way, go this way. And that was because that if they had gone outside, they would have been below where people were jumping, and you know who knows what else, so they didn't, and and they went to the central part of the building. We got out, and I was hearing the guy with the bullhorn. This guy comes up to David and me, and he said he's with the FBI, and he'll take us where we need to go. And I asked him what's going on. He said, "There's no time to tell you. I wish he had, but he didn't know me. He didn't know that information was what I really valued more than anything else, and I wasn't going to panic just because I heard information. But he took us through the complex and eventually up an escalator by the borders books, as far away from the towers as we could be, and then we got out. And as soon as we got out, David saw fire in Tower Two. We had no idea where that came from. We speculated that maybe our building, which had been tipping toward Tower Two, had its fire sort of jump across, maybe somehow. But we didn't know what was going on, and so we were told to leave the area, which we did. We went over to Broadway, which is again what we were told to do and told to get away from the complex, so we went over to Broadway and started walking north on Broadway. So as we were walking north, on my left side was the building, on my right side was Broadway. We're on the west side of Broadway as we're going north, and we passed several streets, and then after we passed all the well, we passed a number of streets, and we finally got to Vessi Street. And David said, "You know, we're very close to Tower Two. I want to take pictures of this fire I see in Tower Two. I said, "Okay. I took out my phone. I tried to call Karen. I couldn't get through. The circuits were busy, as we now know. Of course, people were saying goodbye to loved ones, but for me, I couldn't get through, so I put my phone away. And David was putting his camera away when a police officer yelled, "Get out of here! It's coming down now! And we heard this sound, as I describe it, as kind of a combination of a freight train and a waterfall. What we heard was Tower Two collapsing like 100 yards away from us. You could hear glass breaking and shattering, you could hear metal clattering, and then the white noise of Tower Two just collapsing straight down, which is exactly what it was supposed to do. David and everyone turned and ran. I lifted Roselle by the harness, turned her 180 degrees, and started running back the way I came. David was long gone. Michael Hingson  31:36 I got to the next street back that we had crossed a little while before, and that was Fulton Street. Turned right on Fulton to get more of a building between us and what was collapsing, and we ran about 25 yards and caught up to David. It turns out that we had gone the same way he went, but he had stopped realizing that he had left me and was going to come back and find me. But I found him first, and he apologized. I said, "Don't worry about it, David. Let's keep going. And we kept running. We got caught in all the dirt and the dust and the debris from Tower Two's collapse. As David said, he couldn't see his hand six inches in front of his nose. For my part, I couldn't. With every breath I took, I could feel debris going down my throat into my lungs and settling. It was crazy, and we ran, and eventually, I decided we got to get out of this. So I started telling Roselle right, right, giving her hand signals. I don't know whether she could hear me over the noise of the building collapsing, or whether she could see my hand signals. But I kept telling her to turn right because I wanted her to, because there was a building on my right. Now that we were going the other way, I wanted her to go into the nearest opening that she could find. As we ran, I suddenly heard an opening, and Roselle obviously knew what I wanted because she turned right. She took one step. She stopped. She wouldn't move. Come on, Roselle, keep going. She wouldn't move. Come on, Roselle, you can do it. Keep going. She wouldn't move, and I realized, wait a minute, she's a guide dog. She's doing what she's supposed to do. She stopped for a reason, which she had. I checked. I stuck out my foot, stuck a hand out along the wall, discovered we were at the top of a flight of stairs. Roselle had done her job perfectly. She stopped. So when I gave her the command to go forward, she went down the stairs, and we went down into what was the Fulton Street subway station, and we were there for about 15 minutes or so. Then a police officer found a bunch of us together and said, "The air is clear up above. You need to leave now. And didn't wait for a response; just turned, and we all followed him back to the stairwell, up the stairs, through the little arcade that we had we had passed through part way down the stairs before, up the rest of the stairs and got outside. David looked around and he said, "Oh my God, Mike, there's no Tower Two anymore. And I said, "What do you mean? He said, "All I see are pillars of smoke, hundreds of feet tall. There's no Tower Two. It's gone. Are you sure, David? "Yeah, it's gone. It's not here. We stood there for a moment, and then we continued to walk west on Fulton Street. And we walked for about 10 minutes, and then we were in this little plaza area when suddenly we heard that freight train waterfall sound again, and we figured it was probably our tower collapsing. David looked back and he saw another dust cloud coming our way, and in this plaza where we were, there was a small retaining wall, probably a planter or something, but anyway, there was a retaining wall. We got behind it, we ducked down, and we just waited till everything passed us by and stopped. And then we got up, and David looked around and he said, "Oh my God, Mike, there's no World Trade Center anymore. And I said, "What do you see? And he said, "All I see are fingers of fire and flames, hundreds of feet tall, and pillars of smoke. It's gone. The towers and everything are gone. And we stood there a moment, not able to fathom it. Then I tried to call Karen again, and this time I got through because all the circuits freed up from all the loved ones saying goodbye. Needless to say, and after, as I put it, tears on both sides of the phone line. Michael Hingson  34:59 Karen was finally the first one who told us how two aircraft had been crashed deliberately into the towers of the Pentagon, hijacked aircraft towers at the World Trade Center. That is, one into the Pentagon, and a fourth was still missing over Pennsylvania at that moment. And so that's kind of what happened. The rest of the day we spent getting up toward Midtown Manhattan, and eventually was able to get trains back to New Jersey and so on. And David walked up to where he was staying with his sister, who lived on the Upper East Side of Manhattan. Amplifyou   35:30 What an experience, Sue! Thank you for going through that with us again. And you know, there's there's a lot of things that I want to well, there's something I want to ask you. It's like we often talk about preparation of that day, like all the things you did to prepare for what what you actually were able to do during that day. What mattered on that day from all that preparation? Michael Hingson  35:55 That I knew what to do in an emergency. Also, although I really started learning to verbalize it more later, what I learned was how to control the things that I could and not worry about everything else. We what if everything to death as human beings? Yeah. And we what? Well, what if what if you were in the build in the World Trade Center and it collapsed? Well, okay. What could I have done about that? So it's no sense worrying about it, because I, you know, I didn't have access to something to hold the building up, you know, and so many different things. Well, what if Roselle had panicked? Well, that's why I encouraged her and praised her so she wouldn't. But the bottom line is, I didn't have control over that, other than the fact that I encouraged her and and worked with her so well. Well, what if other people panicked on the stairs? I didn't have control over that, other than doing all I could to try to keep panic from happening. And you know, I and other people did a number of things like what David did to keep people from panicking on the stairs. But the bottom line is, there was no sense worrying about those things because we had no control over them. And when we got home that night, I took Roselle's harness off and I was going to take her outside. She ran off. She wouldn't. She wouldn't go outside right away. She grabbed her favorite tug botobone and started playing tug of war with my retired guide dog Linnie. And they were having a good old time just playing. When I talked to the veterinarians of Guide Dogs for the Blind the next day, I asked them, "What's it going to be like for Roselle going forward? And they asked, "Did Roselle have anything that specifically threatened her? And I said, "No, not really, because nothing hit her, nothing threatened her in any way, shape, or form, and the veterinarian who I spoke with said, "Well, there you are. She wasn't threatened. Dogs don't do what if about everything. They live in the moment. It was over for her. She wanted to play, and that's what she did, which was great anyway. But we what if everything to death, and we need to learn how to stop doing that and worry about just the 5% over which we really have control, and not worry about the rest. That's one of the lessons that I learned. I learned about don't worry about what you can't control. Focus on what you can and leave the rest alone. I learned about what if you know and things like that. Amplifyou   38:18 You and Roselle really understood each other in those moments. So what she realized what her job was, and you you were a leader in keeping everyone else under under control from you know reacting. Did you ever? You seem to have been very positive right from the beginning. Were there other moments that you were not sure that you or guys were going to get out of there. Michael Hingson  38:44 No, and my response is there wasn't time to worry about that for me. I was focused on Roselle. I was focused on listening because if people started to panic, I wanted to deal with it. There was a time on the 37th floor where people just started not talking. They were getting very quiet, and I went, "Oh, they're going to be like David was, and so I said, "Hey, everybody, whether you can see me or not, my name is Mike, and I've got my guide dog Roselle here. I'm blind, but I don't want anybody to worry, because if the power and lights go out in the World Trade Center, we're offering a half-price special to get you out today only. You know, and and that's exactly what I wanted them to do was to laugh, and I got people to laugh, which, which I'm sure helped. But those are the kinds of things that that I could focus on dealing with. But I I didn't worry about what I couldn't control, even though that was sort of an instinctive thing. But the mindset kicked in. All the things that I had learned that led up to September 11th kicked in that day, that allowed me to be able to function and and also help other people, and that's the the important part about it is that they all did kick in the mindset kicked in and it all worked well. Amplifyou   39:54 You've told this story so many times. Has the meaning of the story ever changed for you over 25 years? Michael Hingson  40:00 No, I got to say that it hasn't. Well, in some, yeah, I guess in some senses it has. Maybe some of the reasoning has changed. For example, speaking today, I'm speaking to oftentimes a generation of people who have absolutely no memory of the World Trade Center because they weren't even born yet, or they were too young to remember it. Probably, if you're under 30 years old, you really don't have any memory of it. And if you're under 25, you weren't even born at the time. My job, I believe, and so I've expressed this more lately than I have in the past. But my job is to take people in as I speak to the building with me, and take them down the stairs. Take them through the experiences that I had and went through, and why I went through those experiences, and the lessons to be learned from those. And then bring them out when we get to the bottom and outside. Take them all the way through and out, so that they get the full sense of what I experienced. And I've had so many people tell me we were with you every step you took down the stairs. You tell the story so vividly and so well, and and you just you just had us with you all the way down the stairs, which is exactly what I wanted, because I want them to understand that in reality you can learn to deal with things that come along, there are going to be things that you can't deal with because you don't have the skill or whatever. But we all have a lot of skills that we don't think we do, and one of them is that we can learn to control fear. We can learn that fear is around us, but we don't have to let it overwhelm, blind, or paralyze us. We can learn to use fear in a very positive, constructive way to keep us focused and going down the stairs. Amplifyou   41:45 What made you to decide to keep using your experiences each other's? Michael Hingson  41:49 Well, after September 11th, we and and the media got the story, and then people started calling because we got very visible in the media, and people started calling and saying we'd like to hire you to come and talk to us about what we should learn from September 11th. Learn about teamwork. Learn about what happened that day. Learn the lessons of World Trade Center, and so I decided that I would would do that and teach people what they could remember and and take away from it, and people started calling and saying, "Gee, would you come and let us hire you to tell the lessons of September 11th? And by the beginning of 2002, I had so many of those kinds of requests that Karen and I decided that selling life and philosophy was a whole lot more fun than selling computer hardware and being a computer hardware sales manager, and so that's what I turned to doing full time, and learning to help people understand that the reality is that you are a lot better than you think you are, and you need to learn that. But you really can do in a more strong way what you think you can do than than a typical way. Amplifyou   43:02 That's what I was just going to ask you: is if September 11th changed the direction of your life, and it did, from the career you had into now being a professional speaker. Interesting. Michael Hingson  43:13 Oh, yeah, it's helped a lot. And you know, I I also there are other things that that helped me in terms of dealing with public speaking, I love to tell the story that when I was growing up, before I had access to braille, I had braille in kindergarten in Chicago, but then I didn't have braille in California until the fourth grade, and my parents helped me learn things, and I learned all the spelling words that you know you had every every week you had to learn words, and then on Friday you the teacher would tell you the words, and you had to write them down, and you change papers, and the teacher would write the words on the board. Except in my class, in my class the teacher didn't write the words on the board. The teacher would say, "Mike, you have to spell the words out loud for everybody. So I learned how not to fear crowds and learned that I could spell the words. I know one time I messed up a word, and I don't even remember what the word was, but I heard somebody go, "Uh-uh, and I and I went, "Oh, I must have got it wrong, and I figured it out, and then I spelled it right. But that that only happened one time that I can recall. But clearly, that helped me learn not to be afraid of audiences. And today, I don't even understand why people are afraid to speak publicly. The fact of the matter is, audiences don't come to hear you so they can joke at you, make fun of you, yell at you, and so on. They come because they value what you're you're going to talk with them about, and they want to hear it. They want you to be successful, and they'll help you be successful if you let them, Amplifyou   44:41 I think you were always destined to be a public speaker, but it seems like the September 11th really just the universe conspired to make that happen. Maybe sooner than it would have. Did you ever see yourself before that becoming a public speaker? Michael Hingson  44:57 I never thought of being a public speaker before that. Neither had I ever thought of being an author. I I was used to it because working at Quantum on any given day I could be speaking to anybody from the board of directors of a Wall Street firm to IT people to other management people and so on. So I got used to doing it, and I and I learned all about selling and being articulate in sales, so I kind of learned a lot about public speaking from that. But I never really thought I would just be speaking for a living. But given what happened on September 11th, and that I get the opportunity to talk with people and help them see that in reality, what happened on September 11th is a day of lessons that taught us, or can teach us about resilience, can teach us about dealing with things that we don't expect to happen, and that we can learn how to control fear and so on, rather than letting it overwhelm us. So it it is it's really been pretty good. Amplifyou   45:57 Yeah, and when you hear the phrase "unstoppable mindset, how much of that philosophy do you think was shaped on that day, september 11? Michael Hingson  46:05 Oh, I think a lot of it came from from that day and and beyond. You know, the mindset kicked in on september 11 because of what I knew. But I think also that when it came time to start this podcast, which someone asked me to do as part of being involved with the company. I heard a lot of people talking about resilience and so on, and I just thought of unstoppability, unstoppable mindset, because the reality is we all are more unstoppable than we think we are, and so the podcast is literally an opportunity to converse with anyone who wants to come on, and it is a conversation more, much more than an interview, but it's a conversation about them, their lives, what they've done, and including what did you do that made you realize that you're more unstoppable than you think you are, and maybe you didn't realize that, but you are, and here's let's talk about this, and so those are those are things that I talk about. But I believe that everyone has a story to tell, so I'm always looking for people to come on the podcast and tell their stories and talk with with me about their experiences and so on, and that's how you know we found Bob Ellis, who's going to be with us on the Pentagon. I had actually contacted him about speaking to his organization, and I always mentioned the World Trade Center in initial introductory letters. And he wrote back and said that he would love to help, but he also wrote back and said, you know, I was in the Pentagon on September 11th, and that opened our dialog. And the result was that we finally set up for him to come on Unstoppable Mindset. And when when we did our conversation, I learned, for example, that he walked out the door, and it just he was supposed to be in a meeting that was right near where the plane actually came through the window, and in Bob's case, he had literally just left because the meeting ended up not happening, and he had just walked outside the door when he heard the plane, and he didn't really understand what was happening. But the plane sped up, and then it just crashed right into the tower, into the Pentagon, and he ran from the area, but he was very much involved with with talents that allowed him to help acquire things to help other people survive and so on, and did that for a couple of days or four days. But Bob will tell his story on September 11th. But he was literally just out the door when the plane hit. Amplifyou   48:42 Wow! Well, your guests can look forward to that interview. Will be the next up after this one. And I want to thank you, Michael, for sitting down with me today. I oh, it's always a pleasure, and thanks for allowing me to take over the hosting seat for today on your show, so we can hear more of your story, and thank you for sharing all the lessons you've learned from this experience. Michael Hingson  49:07 Well, well, thank you, and and I hope people will take them to heart. And I would say, if anyone wants to be on the podcast, we would love to have you send me an email at speaker s p e a k e r at michael hingson m i c h a e l h i n g s o n.com. If you know of any speaking opportunities that need a keynote speaker to come in, not only to tell an inspiring story, but I want to make it very clear, but to teach also lessons about resilience, business continuity, and other things like that, email me at speaker@michaelhingson.com. Would love to talk with you about that. My website is www.michaelhinkson.com, or you can go to www.michaelhinkson.com/podcast. But we'd love to hear from you in in any way and and get to know you better and you know go from there. Amplifyou   49:57 Awesome. Well, thank you so much, Michael, for today. We'll take care and see you soon. Michael Hingson  50:02 Sounds good. Thank you for being here with me on Unstoppable Mindset. I hope today's conversation left you with a fresh perspective, a new insight, or at least something worth thinking about. If you're ready to go deeper into the ideas that shape how we see ourselves and others, I have a free gift for you. Head over to michaelhingson.com and download my free ebook, Blinded by Fear. It explores the invisible beliefs that hold us back and shows you how to reframe them so you can move forward with clarity and confidence. Be sure to subscribe to our podcast, leave a review, and share this show with someone who can use a reminder that growth starts with mindset. When people think differently, we all move forward together. Thanks again for listening. Keep learning, keep questioning, and keep choosing to live with an unstoppable mindset.

Surviving September 11 took more than courage. It took preparation, trust, and the ability to manage fear. I share my experience escaping from the 78th floor of the World Trade Center with my guide dog, Roselle, and the lessons that shaped how I responded that morning. You'll hear how years of learning my surroundings, trusting my training, and understanding my role as a leader helped me stay focused during the evacuation. I also explore blindness, the limits society places on blind people, and the power of teamwork between a guide dog and handler. Most of all, this story is about focusing on what you can control, trusting the relationships you've built, and preparing yourself to act when fear shows up. Highlights: 00:10 – Why Michael is revisiting September 11, 25 years later. 11:45 – How Michael learned that blindness itself isn't the limitation. 32:50 – Why preparation inside the World Trade Center mattered when crisis hit. 36:40 – How staying calm helped Michael lead others toward safety. 44:46 – The lesson Michael heard while running from the collapsing tower. 51:59 – What Roselle taught Michael about fear, trust, and moving forward. About the Host: Michael Hingson is a New York Times best-selling author, international lecturer, and Chief Vision Officer for accessiBe. Michael, blind since birth, survived the 9/11 attacks with the help of his guide dog Roselle. This story is the subject of his best-selling book, Thunder Dog. Michael gives over 100 presentations around the world each year speaking to influential groups such as Exxon Mobile, AT&T, Federal Express, Scripps College, Rutgers University, Children's Hospital, and the American Red Cross just to name a few. He is Ambassador for the National Braille Literacy Campaign for the National Federation of the Blind and also serves as Ambassador for the American Humane Association's 2012 Hero Dog Awards. https://michaelhingson.com https://www.facebook.com/michael.hingson.author.speaker/ https://twitter.com/mhingson https://www.youtube.com/user/mhingson https://www.linkedin.com/in/michaelhingson/ Thanks for listening! Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below! Subscribe to the podcast If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can subscribe in your favorite podcast app. You can also support our podcast through our tip jar https://tips.pinecast.com/jar/unstoppable-mindset . Transcript: Michael Hingson  00:04 Hi everyone, and welcome to another episode of Unstoppable Mindset. I am your host, Mike Hingson, and today we're doing something a little bit different. This is Friday, september 4, 20/26, and this is the first of four episodes commemorating all of the events that happened in and around September 11, 2001. As many of you know, I was in the World Trade Center working for a company. I had opened an office for them on the 78th floor of Tower One of the World Trade Center, and on September 11th, I was in my office because we were going to be doing some special sales training for people, and I was there getting prepared to do all of that when the terrorists attacked the towers, and then later the Pentagon. And as you may know, a fourth aircraft was crashed in Shanksville, Pennsylvania, because people on the aircraft took it over from the terrorists or tried to anyway, so one of the things that we thought would be helpful would be for me to give you again a taste of what I actually went through and what occurred on September 11, 2001, when we started this podcast back in August of 2021, I played a speech that talked about some of what happened to me in the World Trade Center. But today we're going to do a different speech. In April of 2024, I was invited to be a speaker at the Marshfield, Missouri Cherry Blossom Festival. Now that festival is a yearly event celebrating and commemorating different events in American history. In 2024, I was invited to come and speak and talk about my experience at the World Trade Center and to help put some of that into context. I thought it would be very relevant for all of you if we played that speech for you, so that you would again get a taste of what occurred with me, why I was able to survive and escape, and a little bit about the lessons that we should learn about not only September 11th, but frankly, from my perspective, being the fact that I have been blind since I was born in 1950, I want you to learn a little bit more about blindness. So we're going to present to you now my speech delivered in April on April 27, 2024, at the Marshfield, Missouri Cherry Blossom Festival. I hope that you'll enjoy it. I hope that it will teach you some things, and don't forget that we have other episodes coming up. We have another episode occurring on the eighth of September where I'm going to be interviewed by Michelle Abraham from Amplify You. Amplify You is the company that I work with to get these podcasts out twice a week, and Michelle has her own podcast, and she's going to interview me to talk about lessons we've learned, to talk a little bit about what happened on September 11th. But we won't give anything away for what's going to happen later in this series of episodes. On September 11th, I will be talking with Bob Ellis. Bob was at the Pentagon on September 11th and literally just walked out the door just before the aircraft hit the Pentagon. We're going to talk about that and again, hopefully, put some of things in perspective for you. Then on the 15th of September, I'm going to come back on episode 475 of our podcast, and talk a little bit more in detail about the lessons that I've learned, and talk about things that I hope people will take away and remember from september 11. I know many of you weren't even born when the World Trade Center terrorist attacks occurred, and so this episode 472, especially, I hope will give you a little bit better sense of what occurred, and from my perspective, why things occurred the way they did, and and how we proceed. So I hope you'll enjoy this episode. Hope that you'll enjoy what it brings, and we will definitely be moving forward to talk about some other things later on. Speaker 1  04:24 There are moments in American history that changed the national conscience. Yesterday, we heard about the assassination of President Kennedy. Some of you might be old enough to remember the attack of Pearl Harbor, and for most recently in American history, of course, the terrorist attacks September 11th. Today, you're going to hear a riveting account, a a heroic story of a man whose story I believe will really pull at your heartstrings. And to moderate that panel today, or that interview, to do is conduct our interview. Today is Mary Acher, who's no stranger to this stage, good friend, presidential historian, and a great interviewer. If you'll put your hands together for Miss Mary, Speaker 2  05:11 I just am so honored to met Michael Hinkson and Alamo. You know by what you see that he came down on the 78th floor of the North Tower with his guide dog Brosel, but I have a friend named Doug Weed who always told me, "You don't brag on yourself; you get somebody else to brag on you. And I want to brag on Michael before we start this. Before I ask him to tell this story, Michael was a premature baby, and at the time when he was born, they put the babies in pre in a the premature babies in a incubator sealed with 100% oxygen, and the doctors didn't know that then, but it blinded the children, and Michael was blinded at birth. So Michael was very fortunate that he had parents that refused to allow him to even think about being disabled. They mainstreamed him before mainstreaming was even known, and they taught him to ride a bicycle. They let him drive a car, and later in his life, he actually piloted an airplane. Is that amazing? He loved mathematics. He loved physics. He was taught geometry. He solved math problems in his head. He's got a master's degree in physics and another-not a master's, but a regular in in teaching. So that is why he is such an amazing man. He's never ever let this what enough people call a disability stop him at all? As a matter of fact, he has been such an amazing gift to the unsighted community in in the Braille and things that technology that blind people can utilize to be online and be all kinds of of things that they wouldn't ever have been allowed to do even 50 years ago. So anyway, I'm just so honored to have met you, Michael. It's just been amazing. I'm going to take him to Lambert's tomorrow. He says I have to catch the rolls, or somebody else will catch them and they'll eat them and he won't get it. I promised him I'd catch the rolls. All right, my dear Michael, would you start telling us about that horrendous day? I am Michael Hingson  08:00 going to not do what I said I was gonna do. I'm gonna stand up, and I'm gonna be very interested to go to Lambert's to see what they do with me, since normally they would throw the rolls, as I understand it. And I'm gonna point out that doesn't really work. So now, what are you gonna do? Because if they all fall on the floor and the dog gets them, and the dog gets sick, you guys are in trouble. So I'll be interested to see exactly what happens. No, I'm sure it will work out. Mary, thank you for those those kind words. I'd like to start by defining a couple things to help us in all of this. Mary is absolutely right about what my parents did in their position, the doctors told my parents when it was discovered I was blind at about four months of age that I should be sent to a home because no blind child could ever grow up to amount to anything or contribute to society. If you think that's bad, it was worse in other parts of the world where, when children were born who were blind, were just drowned in a bucket of water. So, in a sense, it wasn't as bad. Not every child who was born premature and put in an incubator did go blind, and it's unfortunate, in a sense, that at the time that I was born. Dr. Arnold Papps at the Wilmer Eye Institute at Johns Hopkins University had discovered that, in fact, oxygen could cause blindness, and even a few minutes a day of a non-oxygen environment would drop the incidence of blindness down to zero. But medical science didn't believe him because they said, "Well, too much oxygen can't be a problem. And what Dr. Arnold Pats essentially really proved is that too much of anything can be a problem. So it is it is an issue. I finally actually some time ago got to meet Dr. Pats. Before he passed, it was it was fascinating to talk with him about that. The condition at the time when I was born was called retroenterial fibroplasia. If you want to know how to spell that, I wrote a book called Thunderdog: The Story of a Blind Man, His Guide Dog, and the Triumph of Trust at Ground Zero, which we plan to have here, but the publisher messed up, so it wasn't. But you can go buy Thunderdog anywhere, and you can learn how to spell retrolateral fibroplegia. It is now called retinopathyoprematurity. I guess that's a little easier to spell. I don't know still why they changed the name, but they did. So fine, I don't care. I am blind. I don't care. Blindness isn't the problem. I've learned from my parents and growing up and being alive now for yep 74 years, blindness isn't the problem. The problem is our perception of blindness, what we believe blind people can and can't do, as opposed to what they truly can and can't do. If you want to really see a story or something about a blind person driving a car, there is a website www.blinddriverchallenge.org. Blinddriverchallenge.org. The president of the National Federation of the Blind in October of 2001 challenged private industry and universities to create a vehicle that a blind person could drive, not an autonomous vehicle, but truly a vehicle that would transmit to the blind person the information necessary for them to drive the vehicle. What you will see at blinddriverchallenge.org is a video of a gentleman named Mark Riccobono. Too many marks. Mark Riccobono driving a vehicle independently without any assistance around the Daytona Speedway, right before the 2011 Rolex 24 race, he will go through an obstacle course. He will pass boxes that are being thrown out of a van to try to block his way. He will pass the van and a number of things like that. The reality is, what is driving? It's all about you having the information necessary for you to control your vehicle, and as far as I'm concerned, given what Mark Riccobono did, and given the reality that the information is available to us, given the way most sighted drivers drive, I'll take me any day, especially where I live in Victorville. My gosh! But the the reality is, blindness isn't the problem. I grew up believing that I went to public school. I went to college. Michael Hingson  12:26 I did get a master's degree in physics. As I love to tell people, I'm as good as Doc Brown from Back to the Future in building reactors and nuclear bombs. The only difference between me and Doc Brown is I won't go steal fissionable material from some source that might come after me later. So you know, I think I was a little smarter than Doc Brown, but the fact is, again, it's not the problem. I was also the program director of the campus radio station for a while, and I worked at the campus radio station KUCI 89.9 on your FM dial for seven years. I did a show playing old radio shows every Sunday night from six to nine. Didn't even know what 60 minutes was. I heard about it, and one day finally somebody from the show or from the the Orange County Jail called and said, "We really got a situation. We want you to know about it here at the jail. People who heard about you, they've heard about 60 minutes, and on Sunday nights we have to divide the jail in half. Half of the people go up to a television room to watch 60 Minutes, and the other half, which is the bigger half, want to hear your show playing old radio shows on Sunday nights. So you know we must be doing something right. That even at the jail, they liked us. I went to work in 1976 for the National Federation of the Blind. It's the largest organization of blind consumers in the country. I was offered a position because I was in in the science world, one of the few at the time in that world. And the president of the federation, Dr. Jernigan, told me in late 74, early 75, we got a situation. There's a guy named Ray Kurzweil. You may have heard of Ray. He's a futurist. He's an inventor. He's invented the singularity. I'm not totally sure I agree with everything that Ray says. You know, Ray once said the only problem with God is we haven't invented it yet. I don't agree with that. And the other part about it is Ray says that we're really going to all become part of the world when chips are created that will allow us to directly interact with computers. Well, we'll see. I don't want to chip in my brain yet. But Ray at that time had developed a piece of technology that would actually look at a printed page. It actually had to build it up line by line, so it wasn't like snapping a picture. But it would learn to recognize all the characters on that page, no matter what their type styles or print styles were, and it would read it out loud, called the Kurzweil Reading Machine for the Blind. Just like with blindness and retro-entral fibroblasia, the government didn't believe he could do it because nobody else had been able to do it, and so they wouldn't help fund it. He came to the federation, and the federation said, "Tell you what we're going to do." Ray, I'm not sure they said it quite that way, but tell you what we're going to do, Ray. We're going to send somebody up there with a bunch of material, and if your machine reads what we bring up, not what you want to read, if it reads what we bring up, then we're going to help you get funding. And Ray, I'm sure again it wasn't quite the way he said it, but he said, "Bring it on. They did. It did, and a relationship began that exists to this day-a machine that literally would read print out loud. And Ray wanted the first application of omnivore optical character recognition to be a machine that would read print out loud for blind people. We created a project where we purchased several machines, and then for 18 months, from 1976, in October through June of 1978, I lived in suitcases or out of suitcases in hotels, traveling around the country where we put machines at places like the New York Public Library, the Iowa Commission for the Blind, the San Francisco Public Library, and some other agencies for the blind around the country. Michael Hingson  15:59 The idea being that we wanted blind people to come and use the machine, read whatever they wanted to read, and then give us information about what needed to go into a final production model of the machine. I wrote training curriculum. I wrote the the technical manuals for teaching people how to use the machine. I taught people to use it. I observed people using it. Sometimes grabbed my old soldering gun and fix things that broke on the machines. These were $50,000, 400 pound machines. They weren't little things like an app on an iPhone today, right? So anyway, we finally wrote the final recommendations, and then Ray said, "I want to hire you to come and do the same sort of thing within the company. So I went to work for Ray, moved to Cambridge, Massachusetts. Actually, I learned I moved to Winthrop, Massachusetts, learned how to go from Winthrop to Cambridge every day, and we began a relationship. And I worked at Kurzweil Computer Products, in and that started in again October of 1978. In May of 1978, I was called into the office of the VP of Marketing, and Andrew Parson said, "We're laying you off. What? We're laying you off. Why? Oh, it's not that you're doing a bad job or anything, but unfortunately, like a lot of engineering startup companies, we've hired too many people who aren't revenue producers, and we have to have more revenue producers. And so, as important as your job is, it's not as important as making money for the company. So we have to lay you off. Then he paused and he said, "Unless you'll go into sales. Now, I'm a science guy. However, I thought about it for a micro nanosecond, and I said, "Sure, I'll go into sales. As I love to tell people, I decided I would lower my standards and go from science to sales, and did. I said I don't know anything about sales. He said we'll send you to a Dale Carnegie sales course and all that. Well, I started selling, but not the reading machine for the blind. Instead, I sold a new product they had called the Kurzweil Data Entry Machine, and unlike the reading machine for the blind that sold for $50,000, if you want one, we might be able to find one of the old machines for you for 49 995. Instead, I sold a new product called the Kurzweil Data Entry Machine, which was only $125,000. I guess they had confidence in my ability, and I was very grateful for it. The real reason that I didn't want to refuse the sales position is I knew that at that time, and it's still somewhat today, the unemployment rate among employable blind people is close to 70. That is seven 0% It's not because we can't do the work; it's because people think we won't be able to do the work and don't give us the opportunity. So the bottom line is, I lowered my standards and went from science to sales, and did that for a while. And then in 1981, while Xerox was considering and actually working toward buying the product, I was asked by Ray and the VP of Sales to move back to California, where I was from, to help integrate Kurzweil into the Xerox West Coast environment, including their research center called Palo Alto Area Research Center Park, and I did. And my thanks for that was that after the the whole sale was consummated and Xerox completely took over. I was the last salesperson in June of 1984 to receive a FedEx letter saying thank you for your service, but we don't want you anymore. Goodbye, because all Xerox wanted was the technology. They didn't want the people. Now I was confronted with the situation. How am I going to find a job? What am I going to do? 70% unemployment. and I went out and I wrote lots of cover letters, sent out lots of resumes, and I even got a headhunter who called me and said, "Love your resume. We're going to have you interview with this company up in San Jose, California. We'll send you a ticket. They sent me the ticket the night before the flight. The guy called. Back and he says, "You know, I was just looking at your resume again. I see you do a lot of things with blind people. Michael Hingson  20:04 Is there somebody in your family who's blind? You notice that? And I said, "Yeah, I'm blind. You're blind? Well, I'm going to have to call them. They're not going to want to talk to you. I said, "Nothing has changed. My resume is still the same, but you're blind. It's all changed. No, it hasn't. There were no laws to stand on. The reservation was canceled, and I didn't do the interview. Their loss. If Speaker 3  20:30 you enjoy Unstoppable Mindset and would like to help us continue bringing these conversations to you each week, we've created a way for you to support the show. Your contribution helps us cover production costs and continue sharing stories, insights, and ideas that inspire people to live with purpose and possibility. If supporting the podcast feels right for you, you'll find the link in the show notes. Thank you for being part of the Unstoppable Mindset Community. Michael Hingson  21:02 Eventually, not finding a job, I started my own company selling computer-aided design systems to architects. A blind guy selling CAD systems? Why the heck not? I didn't need to work the machine. What I needed to know was how to work the machine, so I could describe it to architects, and I could sit them down in front of a machine and talk with them and talk them through it. We also hired people to demo CAD systems, and I did that for four years. And then I went back into the workforce. And when I went back into the workforce, my wife and I were talking one day, and she said, "You know, I got this great job I just discovered in the newspaper. It's selling high-end, new, revolutionary, hot, pluggable disc technology. It's perfect for you. You should apply. And I said to my wife Karen, who I had married in 1982. By the way, Karen also had a disability. She was in a wheelchair her whole life. She reads. I push. Worked out well. I said, so do I say in my cover letter I'm blind or not? Because typically, if you say you're blind, same thing will happen with the headhunter. You won't even get a call back if you don't say you're blind. You might get a callback, but then they're going to have all their defenses go up when you show up for the interview. And she said, "You're an idiot. Wives can do that, gentlemen, and it's fine. You're an idiot. Why? What's the most important thing you always said to every salesperson you ever hired, well, I wasn't quite sure which things she was thinking of. I had several things that I always said to salespeople I hired. She said, "You always told every salesperson you ever hired turn here's the operative word perceived liabilities into assets. You ever watch those little cartoons in the newspapers and all that, where the light bulb goes on over your head. Well, that's what happened, and I went and I wrote a cover letter to send with this resume to this company. And here are the last two paragraphs of the letter. The most important thing you need to know about me is that I am blind. As a blind person, I have had to sell all my life just to be able to function and survive. I've had to sell to take my guide dog on airplanes. I didn't tell them that we had to sue one airline because they violated their own policy because they wouldn't let me go on an airplane with my guide dog. I've had to sell to convince people to let me buy a house, move into apartments, sometimes take my guide dog into grocery stores, and do anything else because I was blind, I've always had to sell. So, second paragraph: When you're hiring someone for this job, do you want to hire somebody who comes in and works for eight or 10 hours a day, and then just goes home because the job is over, or do you want to truly hire somebody who understands sales for the science and art that it is, and who sells 24 hours a day as a way of life. Sent off the letter. Waited for two weeks, wondering if I'd get a call or an email. Well, no, not an email, not back then. But in late June 19 or May 1989, I got a call. This is Doug Cooper, head of marketing for Articon. We love your letter. Would you come for an interview? And I said sure. Next day we were down there. I was hired and started on july 2, 1989. Love to start on the second of July, or actually the third of July, because then I got the next day off. It was great. So I went to work for them, and we moved from where we were living in Mission Viejo down to Vista, California. The company was in Carlsbad. I began selling to the East Coast, selling our technologies and other technologies, Sun Microsystems products, and so on. And then in 1996, the owner of the company asked me to move to New York for them because we were selling to Wall Street. Michael Hingson  24:37 Wall Street was always good at getting and demanding and getting what they demanded, and they always said, "If you are a manufacturer and you're selling products to us, we want a representative, not an agent, but we want the company in Wall Street Arena to be able to to hold responsible and deal with. So we moved to New York. And I went to work on the 23rd floor of Tower Two of the World Trade Center, and was there for about a year, and then was recruited away by another company, and it wasn't hard because Articon did not figure out how to support a branch operation. So I was recruited away, and then in 1999 I was recruited away by Quantum Corporation, and now we're getting to what Mary asked about. But I needed to give you the background. Hope it was okay. So in 1999, I was hired to open an office for Quantum Corporation on well in New York City. Quantum was a company that made products called tape libraries. They were big boxes that consisted of tape drives and lots of tape cartridges, and you would attach them to computer networks, and then you would use software like one called Veritas, which is still used today. And what you would do is you would back up all of your data over the network into these tape libraries, onto tape cartridges, and then you would take the tape cartridges out and store them off-site. Now I gotta stop and be spiteful because in New Jersey they love to say that they stored them in a town called Mountainside Under a Mountain. You ever see a mountain in northern New Jersey? I came from California where we had mountains that were eight, 910, 1000 feet tall. They didn't even have decent hills, but they still called it a mountain. That was fine, whatever. They still were able to store the tapes in safe places. But the point is that all the data was backed up off-site, which is what they needed to do. We opened the actual office on august 1, 2000. I hired a staff, and we had a staff that came in and and sold, and we also worked with resellers. And in August of 2001, our main distributor Ingram Micro said, "You know, we got a lot of resellers who are selling your products, but they don't really know how to do it. Can we hold some seminars to teach our your reseller partners, our customers, the resellers, how to sell your product? I said, "You bet. We worked it out with the folks at Quantum. David Frank, who was in charge of pricing and distribution, said he wanted to come back to be a part of the seminars, and we set up doing the seminars. The idea was that we would teach them. I would be their main point of contact since I worked and lived there. David would be the person that I or they would contact without with any pricing issues, but I would be the technical point of contact contact. Master's degree in physics helps, and so we set up the seminars. And wouldn't you know it, we set them up to be held on september 11, 2001. The evening before, or the morning of September 11th, about 12:30, Roselle, my guide dog at the time, woke me up. She was very nervous and fidgety. I knew what it was like when she was fidgety. It was usually because it was a thunderstorm. She didn't like thunder, and we went down to my office. And of course, a thunderstorm did happen, and the storm literally came right over our house. I've never been in an environment where bombs went off around me, but I got to say that in this case, the thunder claps were, as I said, literally right over us, and it had to be like what a bomb sounds like going off. Anyway, it went on till about two, and then we went back up and got a couple more hours of sleep, three more hours of sleep. I got up. We went in and got to the office at about 7:40 in the morning on September 11th. As I came to the door, somebody came up with a cart. It turns out it was a guy from the Port Authority cafeteria. Michael Hingson  28:33 We were going to be providing breakfast and snacks for the first and second seminarians. We had seminars going all day, so we went in. I showed him where I wanted to set up everything in the conference room. I went in, got my laptop computer out of my backpack briefcase. I got my PowerPoint projector, and I went into the conference room and set everything up because I was going to be doing a PowerPoint show that day to give people all the information they needed about the ATLP 3000, the ATLP 1000, and so on. Yes, blind people can do PowerPoint, folks. It's not magic. You sighted bigots. So I had a script, and my wife and I had created the script, and I'd used it many times. The script was in Braille. I knew what was on every slide. We put a couple of things in addition on the script. We put all the wording from the slides on the script, and we also put on the script descriptions of the pictures, as well as where the picture would show up on the screen. So I would, for example, when we showed this to other customers around the city, I'd blow their minds because I would be doing the presentation. My sales guys loved it when I went out and did PowerPoint presentations because I could just point over my shoulder. On the left side of your screen, you'll see the ATLP 3000 with 16 cartridge, 16 drives, 326. Cartridges, and you see the label that says Prism Technology. We could hook five of them together. On the right side of your screen, you'll see the ATLP 1000, which was a single unit with 30 cartridges and one tape drive. And people would come up to me afterwards, and they say, "You know, we're ticked at you. I go, "Why? Well, first of all, your presentation was not boring, which usually they are. But second of all, you never turned and looked at the screen. You kept looking at us, even though you were pointing right to where everything was with your laser pointer. We didn't dare fall asleep. We forgot you were blind. And my response was, "You don't get it. My dog was down here taking notes. If you'd fallen asleep, we would have got you anyway. But that was what it was about. My responsibility was to be the leader of that office, and I had to do what anyone else would do. One of the main things that I did was spend hours, days walking around the World Trade Center, learning what the kiosks were in the shopping mall on the first floor, learning where different offices were, consulting with the Port Authority police and the fire prevention people learning what to do in case of an emergency because sometimes I might be in the office all by my little self. There would be nobody else around. I didn't want my staff in the office. I wanted them out selling and working and supporting customers. Not being in the office, of course, they did usually come in at least once a week. And and so I learned never watched The Sopranos, but I got to tell you, I learned more about the Sopranos from all the Italian Americans on my staff who talked about the Sopranos constantly. Bada bing, bada boom, and I learned a whole lot about Tony Soprano without ever watching the show. But the point is that I needed to know all that stuff. I needed to know where the restaurants were. Customers come into the office. Oh, you want to go out to lunch? What kind of food do you want? There's a great deli downstairs called Fine and Shapiro. Let me take you there. How would it have looked if I didn't know how to do that, and I had to say to someone, "You're going to have to let me take your arm and lead me there because I don't know how to get there, and two hours later we're supposed to be negotiating multi-million dollar contracts? No, I needed to know it. I didn't have the luxury, and I don't regard it as a luxury. I regard it as a disability of reading signs. I needed to know all of that stuff. What I didn't realize is that was creating a mindset in me, which I'll talk about in a moment. Michael Hingson  32:15 Anyway, got all the laptop projectors and everything set up. The only thing I knew I didn't know how to do extremely well is to get it exactly aimed right, but about 8o'clock, David Frank came in and I said, "Say, David, this is all set up, but let's aim the projector just exactly where you want it on the screen. And we did have to turn it just a little bit, but not too much. But anyway, at 845, I was in my office and David was with me. We were creating a final list of all the people who were going to be attending the seminars, because the Port Authority police, the security people, needed to know who was coming. There were two ways you could get into the building: either we faxed on letterhead a list of people who were coming on any given day, and then the people coming in would show their photo IDs, and it would be verified against the list. And if they were allowed in, then they would be given a badge that they would put over their neck, and they would carry that, and they could scan barcode and go into the appropriate elevator to come onto our floor, or they'd have to call us every time somebody came in. And I didn't want a lot of phone calls coming in, so we were faxing the list. I was reaching for Letterhead to fax to to print the list on Letterhead when suddenly I heard and felt kind of a muffled thump and a vibration. And then literally, if you any blind people in the room, well, I'll do it anyway. I'm holding up my hand, and what happened was that literally, as I'm now tipping my hand toward you, the building began to tip. We probably moved about 20 feet. The building kept tipping and tipping. David and I said together, "What's going on? I don't know. What's going on? What do you think? Was it an explosion? I said. David said, "Didn't sound like it. Is it an earthquake? David was from New York, and now he's living in California. He didn't know about earthquakes. I said, "No, the building wasn't shaking around. It was going in one direction. And finally, and I went over and I stood in the doorway between my office and the the outside lobby of our our offices, and I stood there. Roselle was asleep under my desk. David was just on the other side of my desk, holding it near our windows, looking out over Manhattan, the south side of Manhattan. And finally, David and I both said goodbye to each other because we thought we had moved so far that the building was going to take a 78 floor plunge to the street. And then the building slowed down, and it stopped, and it moved back. As soon as it got vertical, I started walking back into the office. I met Roselle coming around from under my desk. I took her leash. I said "heel, which meant to come around behind me to sit and lie down, which is what I would normally have Alamo do, but he's comfortable, so we'll just leave him there. Roselle sat down, and about that time. The building dropped straight down about six feet. Why did it drop down? Because tall buildings like that literally are springs. They're made to flex in windstorms and other things like that. An Empire, an airplane hit the Empire State Building in the 1940s because it got lost in a fog bank. Tall buildings are flexible. They have expansion joints, and when the building was hit, the expansion joints took up all of the the things that were going on. And then when the building got straight again, the expansion joints dropped back down to their normal configuration. I knew that because I had talked to people about stuff like that. I'd forgotten it until later, but I knew it. What I hadn't realized is that what was happening when I was learning so much stuff was that a mindset was being developed in me that said, "You know what to do in an emergency. And as soon as the building dropped, David turned and looked out the window and started shouting, "Oh my God, Mike! There's fire and smoke over us! There were millions of pieces of burning paper falling outside the windows. Michael Hingson  35:59 We got to get out of here right now! Slow down, David. No, we got to get out of here. The building's on fire. I could hear things rushing and brushing outside our windows, and now I knew what they were. David told me millions of pieces of burning paper, right? And I didn't smell any smoke. Roselle wasn't doing anything to indicate any concern, and David kept saying, "We got to get out of here. The building's on fire. And I kept saying, "Slow down. Our guests began to scream. We had like five or six who were in our conference room. Early arrivals. They started coming out, but then they heard me say, "Slow down, stop, David. Just wait. And they waited to see what was going to happen. And finally, David used the big line: "You don't understand. You can't see Speaker 4  36:37 it. The Michael Hingson  36:38 problem wasn't what I wasn't seeing, the problem was what David wasn't seeing-a dog sitting next to me, wagging her tail, yawning, going, "Who the heck woke me up? I was comfy, not giving any indication of fear. And I eventually got David to focus, and I said, "David, get our guests to the stairs. Don't let them take the elevators, because I knew if there's fire, especially because if there's fire, the elevators could become fire traps. The fire could get into the elevator shafts, which it did, and anybody in the cars would be burned. David left with our guests, got them to the stairs. Meanwhile, I called Karen and told her that there had been an explosion or something. We had no clue. There was no way to know. I love it. Reporters, even today, and other people say, "Well, of course you didn't know you couldn't see it. Excuse me, you numbskulls. The last time I checked, Superman and X-ray vision were fiction, and the airplane hit 18 floors above us on the other side of the building. No one knew. All the way down the stairs, we didn't know because no one saw it. No one knew. Anyway, I called and told Karen she wanted to know more. I said, "I don't know anything else. I've got to go because we're not staying here. We knew instantly that we had to leave, but we got our guests out. Then David came back. We swept the offices one last time. Went to the stairs and we started down. If I knew it was the last time I was going to be in the building, I would have taken a couple of things that I didn't take. Like I had a really neat talking scientific calculator that I couldn't replace. And if I had known that I wasn't coming back, I would have taken it. It would have been a little heavier, but I would have taken it anyway. We started down the stairs. There were other people, of course, on the stairs. We got down about four floors, and I was smelling an odor. I couldn't quite figure it out, and suddenly I realized I'm smelling the fumes from burning jet fuel. I traveled 100,000 miles a year for my company. I knew what the odor of jet fuel was like. I knew the kerosene smell, but it took a while to associate it with the World Trade Center because no one would have ever thought you would have smelled it there. When I realized what it was, I observed to the other people around me on the stairs, "I'm smelling the fumes from burning jet fuel. And they said, "Yeah, you're right. That's what it is. We must have been hit by an airplane. You understand? Nobody knew. We must have been hit because of what we're smelling, so we all accepted that that was what was going on, but we had no clue. We continued down the stairs, about 10 floors down. At one point, a woman stopped right behind me, and she said, "I can't go on. I can't breathe. We're not going to make it out. And I stopped and turned around and said, "Sure, we are. Come on, this is my guide dog Roselle. He's guiding me, and and she'll encourage you. Roselle gave her kisses, and this lady gave Roselle a few pets, and so on. And other people surrounded her, and we had a group hug, and the lady was able to keep going. A few burn victims passed us on the stairs as we went down. At about the 50th floor, David, who had gotten a little quiet. Suddenly said, "Mike, we're going to die. We're not going to make it out of here. Now you heard that I have a teaching credential. What you don't know, and teachers won't generally acknowledge it, but I'm going to tell you anyway. There's a secret class we take called Voice 101: How to Yell at Students. Didn't know that, did you? And anyway, as soon as David. Said Mike, "We're going to die. We're not going to make it out of here. I just said as sharply and with a snap into my voice that I could, "Stop it, David! If Rosella and I can go down these stairs, so can you. And David told me later that that brought him out of his funk. Michael Hingson  40:12 What he then said is, "I got to keep my mind off this. I want to walk a floor below you and shout up to you what I see on the stairs. Is that okay? And I said, sure. Did I really need him to do that? No. Did it matter? No, but it did to David. However, what I came to realize over time was, David doing that was one of the most important things that I experienced on that day. So I'm going down the stairs. I get to floor 49. David, I'm on the 48th floor. All's clear here, Mike. Going on down. I get to 48 floor, 47. We keep going down. Finally, I get to the 45th floor, David. I'm on the 44th floor. This is where the Port Authority cafeteria is. Not stopping. So David was obviously doing better, and he kept going down. Why do I say what I did about David and doing that? Because David became a focal point for anyone within the sound of his voice who could hear him say, "43rd floor, all's clear, everything is good. He had to have helped 1000s of people stay focused and not panic going down the stairs, and I think that was so cool that he did that all the way down 42nd floor, all good. We kept going down the stairs. We met firefighters on the 30th floor. They wanted to escort me down, and I finally convinced them that I was capable of going down without them. And I did it by playing the sight card. I said, "Look, my friend David is here. He can see we're good, and the firefighters let us go. I didn't want them to escort me. First of all, they don't know how to work with a blind guy and do sighted guide. But second of all, I didn't want to break up their team because I knew that each of those people were carrying the equipment that they had to use to fight the fire. You couldn't store it somewhere. Where would you store it? Oh, the 34th floor. And what happens if a fire broke out on the 33rd floor, you couldn't get to it. You had to carry the equipment, so we kept going down the stairs. Finally, got to the first floor. David got there, and I was at floor two. And he said, "Hey, there are water sprinklers running. You're going to have to run through a waterfall or a down torrent of water to get out of the stairwell. Why was there all that water? Because it wanted to keep fire either in or out of the stairs, if fire was around. David ran through. Then I got to the bottom. Roselle stood there, and I picked up her harness and said, "Rosel, forward, hop up, which is a command to speed up. We went through this torrential downpour. It was a waterfall, and we came out the other side, soaking. David was there, and there were voices. Hey, don't go outside! No, no, don't go that way. Go this way. A PA system, a guy on a bullhorn. No, no, no! Don't go outside. Don't go to the outside. Go this way. What we didn't know is, if they had let people go out, they might have been right below where people were jumping. And so that was one of the reasons they didn't want anyone out. They wanted people to go through the complex and get out at the far side, as far away from where everything was occurring that they could. This guy comes up to us and he goes, "I'm with the FBI. I'll get you where you need to go. And of course, I'm sitting there with my warped sense of humor, going, "I'm sorry, I only talked to McGarrett, and I didn't do it. I'm innocent. I just thought that I didn't say any of it out loud. Anyway, he got us through out to the outside of Tower One. We passed now the empty Ben and Jerry's ice cream kiosk that was there. Darn didn't get a chance for a scoop. Kept going. Finally, went up an escalator and got outside into the sunshine outside of Tower. Well, of the whole complex, as far away from the towers as we could be, we got outside. Michael Hingson  43:44 We were told to leave the area, but David looked around and he said, "Mike, I see fire in Tower Two. And I said, "What are you talking about? There's fire in Tower Two, really? What's that all about? We didn't feel a thing going down. We were in our own little cocoon, our own little cave. We had no clue. Anyway, we were told to leave, so we went to Broadway. We walked across the plaza to Broadway, turn left, going now north on Broadway. There was a building on my left. Broadway was on my right. We crossed several streets, crossed Fulton Street, finally got to Vetsy Street. David said, "I want to stop because I can see the fire in Tower Two really clearly from here, I want to take some pictures, and I said, "Great, I'll try to call my wife. I got out my phone. David was taking pictures, which I have today. I tried to call Karen. I couldn't get through. Later, of course, we learned that people were saying goodbye to loved ones, and that was why the circuits were busy. I had just put my phone away, and a police officer, and while David was putting his camera away, and a police officer yelled out of here! It's coming down now. We heard this rumble that became this deafening roar. I describe it as kind of a combination of a freight train and a waterfall. You could hear glass breaking and tinkling, and metal crashing down, and then this white noise sound as Tower Two, 100 yards away from. Pancake down. Everyone turned and ran. David ran. He was gone. I literally lifted Roselle by the harness, turned her 180 degrees, and started running back the way we came. And the first thing I remember saying in my mind was, "God, I cannot believe that you got us out of a building just to have it fall on us. And as soon as I thought that, I heard in my head as clearly as you hear me now, a voice that said, "Don't worry about what you can't control. Focus on running with Roselle, and the rest will take care of itself. Who is God? Absolutely no question. Don't worry about what you can't control. Focus on running with Roselle, and the rest will take care of itself. And so I also had this incredible sense of peace and calm that came over me. That said, you're okay if you work together. We kept running. We got back to Fulton Street, turned right on Fulton Street, and ran about 25 yards. And suddenly we caught up to David, who had apparently gone the same way. And David suddenly realized that he had left us behind and he was going to come back, but we caught up to him first, and he apologized. I said, "David, don't worry about it. Let's just keep going. The building's coming down, you know. And we both just started to run with Roselle, and suddenly we were engulfed in all the dirt and debris and the dust cloud from Tower Two. It was so thick that David said he couldn't see his hand six inches in front of his face, and all I can tell you is that every breath I took, I felt dirt and debris and junk going down my throat into my stomach, and we knew we had to get out of that. So I started telling Roselle, "Go right, right. There was a building on our right side, and I wanted her to find the nearest opening if she could even hear me, see my hand signals, or whatever. And I was also listening for openings. Yes, I can hear when I pass an opening, and I and I can tell it's there and deal with it accordingly. Like during a time when you're running away from a collapsing building, run into it. Suddenly, I heard an opening on the right, and Roselle must have known what I wanted. She must have been able to see my hand signals or something because she turned right, she took one step, she stopped, and she would not move. Come on, Roselle, keep going. She wouldn't move. Come on, Roselle. Nope, wouldn't do it. And I realized, focus on running with Roselle, and the rest will take care of itself. So I stuck out a foot. Michael Hingson  47:13 I trailed a hand along a wall, and realized that we were at the top of a flight of stairs. Roselle had done exactly what she was supposed to do, and I knew what I was supposed to do if I wanted to get her to move. But before I did that, I gave her a big hug, good girl, and then I said, "Roselle, forward! That's the command. And we went down the stairs into an arcade area that was the entrance to the Fulton Street subway station. There were a few other people down there. Then a guy came up from the subway system and saw about eight or nine of us there. He introduced himself as Lou, an employee of the subway system, and he took us down to an employee locker room where we could sit down and and kind of hack and cough and get the dust out of our lungs. There was a water fountain and there were fans. We were there about 10 minutes. Then a police officer came, and he said, "You got to get out of here right now. The air's clear up above. You can't stay here. And so we followed him. Of course, he probably had already been told that Tower One was going to collapse. the The officials knew that each building was going to collapse probably about a half hour before it actually did. At least that was their presumption, and that's what I've been told. Anyway, we followed him back up the stairs, through the arcade, up the last two flights of stairs. We got outside. David looked around and he goes, "Oh my God, Mike, there's no Tower Two anymore. And I said, "What do you see? And he said, "All I see are pillars of smoke, hundreds of feet tall. We stood there for a moment, and then we just turned, and we kept walking. Now west on Fulton Street, we walked about 10 minutes, and we were in this little plaza area when we heard that freight train waterfall sound again, and we knew it must be our tower collapsing. We saw a little retaining wall David did, and we got behind it and ducked down, and we waited until everything stopped, and then we stood back up. And David looked around and he said, "Oh my God, Mike, there's no World Trade Center anymore. And I said, "What do you see? And he said, "I just see fingers of fire and flame, hundreds of feet tall. We see, I see pillars of smoke. It's gone. Are you sure? Yeah, it's gone. It's not there. We stood there a moment, then I tried to call my wife Karen again. That was kind of my first thought. I need to tell her we're okay. This time I did get through because clearly the circuits were were free. And after some tears on both sides of the phone, she is the one who told us how two aircraft had deliberately been hijacked and crashed into the towers, one into the Pentagon, and a fourth at that time was still missing over Pennsylvania. Who would have thought? We spent the rest of that day getting up toward Midtown Manhattan, and eventually I got to Penn Station, learned that the trains were running, and went back. Out to New Jersey, David wanted to go back up to be with his sister, who he who he was staying with. She lived on the Upper East Side, so I got on trains and I went back over toward New Jersey. I called Karen and told her what was going on, and a friend of ours, a friend that Karen had known since high school out in California, Tom Painter, was also living in New Jersey, he had come down to be with her, not even knowing at the time whether I was in the World Trade Center or working from home that day or whatever. But he drove her to the station in our accessible van, and as I came off the train, I heard the van show up. I went downstairs, climbed and went up the ramp into the van, and got to hug Karen about 7o'clock that night, for the first time since leaving home, we got home. Tom drove us home. We all went inside. I was going to take Roselle outside because she hadn't been out since like five that morning. Michael Hingson  50:53 Well, I take that back about six that morning, and I took her harness off. But before I could do anything else, she was off like a shot. She went to her toy box, found her favorite tug bone, and started playing tug of war with my retired guide dog Linny. Why? Because it was over for her. And I talked to the guide dog people later, and I said, "Will any of this affect her? And they said, "Was she threatened? Did anything hit her or injure her in any way, and I said no. They said then no. It was over for her because dogs don't do what if. It was over. It was done. She was fine. Lesson to be learned. Lesson you will learn more about if you buy our new book, Live Like a Guide Dog: True Stories from a Blind Man and His Guide his dogs about being brave, overcoming adversity, and walking in faith. That that book is available for pre-order, and I've been signing bookmarks all day. I still even have a few with me. But the point is, you can pre-order it, and and it's about something that I learned later. I thought about during the pandemic. I've talked a lot about escaping and not being afraid because I developed a mindset that said you know what to do, but what I've not done is to teach others how they can learn to recognize that fear is not something that needs to blind or overwhelm you. You can use fear as a very powerful tool to guide you and steer you in the right direction if you know how to control it, and live like a guide dog is all about that. So I hope that you'll all get that when it comes out in August. But again, you can pre-order it now if you go to michaelhinkston.com. There's a link there where you can go to a web page to get information and to go to a link where you can pre-order it. And like I said, I have some bookmarked with a QR code on it, and and I'm and I yes I am plugging the book, but I'm also saying, look, folks, the bottom line is we operate in so many ways with misconceptions about things. I've talked about blindness. Anybody could have been in the World Trade Center, and and a lot of people were. The reality is, though, if you learn what to do and how to prepare for situations in general, when it becomes something specific, you'll know what to do. People have asked a number of times, "Well, wasn't your guide dog trained to operate in an emergency like the World Trade Center? How are we going to do that? No, the dog isn't trained to do that. The guide dog's job is not to lead. Guide dogs do not lead blind people. Guide dogs' jobs are to make sure that we walk safe. It's my job to know where to go and how to get there to give the dog direction. The dog depends and relies on me to give it direction. The dog's job, as I said, is to make sure we walk safely. It's a team effort. We each have a job to do, and we develop a trusting relationship when we learn to trust each other and respect the job the other member of the team is doing, which is what it's all about. Which is what happens on any team, trust is all around us. Trust is under attack in so many ways from our politicians, and in so many ways. But the reality is, trust is all around us. I think we all trust that the roof isn't going to fall in on the church. I think that we trust that the PA system is going to continue to work, and so on. Trust is all around us. The difference between dogs and people is that dogs, while they do love unconditionally, do not trust unconditionally. But dogs are open to trust unless some incredibly traumatic thing has happened to them where they lose that ability. But dogs are open to trust, dogs want humans to give them direction to establish rules, and all too often with our pets and so on, we don't do that. We don't really develop the relationship that we should and can with them. Michael Hingson  54:54 If we would, we would have so much stronger bond and relationships with them. It would be. Amazing for for all of us, but the bottom line is that's the relationship that I get with each guide dog. That's the relationship I have with Alamo. He trusts that I am going to feed him before too awfully long. He trusts that you guys are going to buy books, so he'll have kibbles for me to feed him. Just saying, but but seriously, the the trust has to be earned with a dog or with people or whatever, and if you find that you you discover you can't trust someone, don't wish them ill will, forgive them and move on. So you don't trust them, but you know what you have, and you go off and make new friends and learn other trusting relationships that you can develop. Focus on running with Roselle; the rest will take care of itself. The reality is, we worry so much about so many things. We are always doing what if we create most of the fears that we face in our lives, and we Don't need to do that. If we would focus on just the things that we have some control over and leave the rest alone, well, we might want to be aware of them, but we don't have to worry about them. We don't have control over them. Trust and deal with the things that you have to deal with, and let the rest take care of itself. And that was what I learned on September 11th, listening to the voice of God, absolutely, and that is something that I pass on to all of you, and I think that's the most important thing that I can leave you with. Hi again, everyone. This is Mike Hingson. I hope that you found that speech to be helpful and relevant and interesting. I hope that you learn some things from it. From a personal standpoint, I hope that you learn that blindness isn't really the big problem that I face. The challenge that I face really comes from the fact that people who have eyesight tend to believe that blind people are not capable of doing much because they can't see. Wrong thing to believe. I'm not going to spend a lot of time on that because we did it during the speech, but I just wanted to thank you for being here today, for listening and watching this episode. I hope that you will also tune in for our episode on Tuesday, where I'm in conversation with Michelle Abraham on next Friday, the 11th of September, that you will tune in to hear the conversation with Bob Ellis, and then episode 475, which will occur on the 15th of September, where we will talk about lessons to be learned and and give you some things to hopefully take away that maybe you haven't thought about. Thanks very much for being here with us. I really very much appreciate all of your support. If any of you have any questions or want to reach out to me, you are welcome to do so. Please feel free to email me at speaker@michaelhinkson.com. That's s p e a k e r at m i c h a e l h i n g s o n.com speaker@michaelhingson.com hope to hear from you and as you gather I do speak I continue to speak publicly I've been a keynote speaker since September 11 if anybody knows of anyone that needs a keynote speaker or you can use us in events that you have please reach out to me at speaker@michaelhingson.com let's talk about it. Let's see how we can help. I'm always looking for ways to inspire, but also to teach and help. And I'd like to be part of your world in that regard. Thanks again for being here. Thanks for listening, and come back next time for another episode of Unstoppable Mindset.

Twenty-five years after the September 11th attacks, the stories of those who lived through that day remain as powerful and necessary as ever. Tim Brown, a career firefighter and emergency management professional, was at the heart of it all. His new book, “The Greatest Love: Lessons for Living with Extraordinary Courage Even After the Worst Day of Your Life,” is a testament to the heroism and humanity he witnessed firsthand. In a recent conversation on the Follow Your Different podcast, Tim Brown shared his deeply personal account of that morning, offering a perspective that is both heartbreaking and profoundly inspiring. Approximately one third of Americans today were either not born or too young to remember September 11th. That is precisely why Tim Brown’s voice matters so much right now. His account cuts through the noise of time and reminds us of the truth: 2,977 innocent human beings were intentionally murdered by radical Islamist terrorists. Not just Americans, but people of all colors, all faiths, and all beliefs. Tim speaks this truth with care and precision, having learned firsthand the weight that words carry when describing one of the most painful days in modern history. You're listening to Christopher Lochhead: Follow Your Different. We are the real dialogue podcast for people with a different mind. So get your mind in a different place, and hey ho, let's go.   Tim Brown and the Morning Everything Changed Tim Brown was working at the Mayor’s Office of Emergency Management on September 11th, 2001, stationed at Seven World Trade Center. He had traded his fire helmet for a tie in 1998 when Mayor Giuliani invited him to help build a new emergency management office. That morning, he was simply reading the newspaper and eating breakfast when the power went out, signaling that something was terribly wrong. When a young woman told him a plane had hit the tower, Tim did not hesitate. He put on his helmet, his windbreaker, and his boots, and he ran toward the North Tower. While most people were running away from danger, Tim Brown was running directly into it, driven by a lifelong instinct to help people in need. He had been doing it since he was 15 years old, and September 11th was no different.   The Greatest Love Witnessed in the Tower Lobby Inside the towers, Tim Brown encountered something that stopped him in his tracks, not in fear, but in awe. Hundreds of office workers were making their way toward the escalators and underground exits, directed by Port Authority officers to safety through the shopping mall beneath the complex. What Tim saw was not panic or chaos but something far more remarkable and deeply human. For every person who was elderly, pregnant, disabled, or injured, there were four or five ordinary office workers helping them move to safety. No one was pushing or trampling others. People were reaching out to strangers in the middle of a catastrophe. Tim describes this moment as seeing the truth of 99 percent of humanity, a truth he has carried with him ever since and that forms the very foundation of his book’s message.   Tim Brown’s Mission: Honoring the Real Heroes Tim Brown is clear about why he wrote “The Greatest Love.” He wanted the title to reflect the actions of the 343 firefighters, 72 law enforcement officers, EMTs, paramedics, and others who gave their lives that day. Each one of them made a conscious choice to lay down their life for strangers, and Tim Brown believes that act is the purest definition of love that exists. He has spent the years since September 11th advocating for first responders, their families, and the broader healing of a nation. He has sat in the courtroom at Guantanamo Bay and witnessed terrorists express pride in their actions. Yet despite everything he has seen and lost, Tim remains a man shaped not by hatred but by love. His story is a reminder that even on the worst day imaginable, love is the force that endures. To hear more from Tim Brown and his thoughts and advocacy about 9/11, download and listen to this episode. Bio Tim Brown is a retired, decorated 20-year FDNY firefighter and 9/11 survivor who lost friends on September 11, 2001, including his two best friends, Captain Terry Hatton and Captain Patty Brown. A veteran of the 1993 World Trade Center bombing and the 1995 Oklahoma City bombing, Brown served as a supervisor for Mayor Giuliani's Office of Emergency Management on 9/11. On that day, Brown was responsible for the safe evacuation of hundreds of workers in the South Tower before being caught in its collapse while only 20 feet away. He survived by holding onto a vertical column in the lobby of the nearby Marriott Hotel as debris buried the structure. Now a sought-after motivational speaker and media commentator, Tim Brown dedicates his life to defending the memory of those lost and educating audiences on resilience, leadership, and emotional recovery. He is the founder of The Families Inc., a charity supporting 9/11 victims’ families, and serves on the U.S. Department of Defense's 9/11 Prosecution Task Force.   Links Tunnels to Towers Foundation   We hope you enjoyed this episode of Christopher Lochhead: Follow Your Different™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, X, Instagram, and subscribe on Apple Podcast / Spotify!  

Step into the late-night twilight zone with Walter Sterling on The Other Side of Midnight. In this jam-packed, eccentric hour, Walter and UFO expert Dave Scott dive into the deep end of conspiracy theories—from the suspicious, rapid cleanup of Ground Zero and Sandra Bullock's secret alien sightings to whether Queen Elizabeth was actually a shape-shifting reptilian. Plus, Walter rants about the corruption of the Port Authority, exposes a famous radio host who died broke, advises a caller whose girlfriend describes him as merely an "interesting feature" in her life, and shares an introvert's ultimate survival guide to surviving social interaction. It's wild, it's unfiltered, and it's the perfect antidote to your late-night insomnia.

www.patreon.com/theconspiracypodcastPart two picks up right where "The Day" left off — both towers still standing, the country still trying to figure out what's happening. This episode finishes the story of September 11th, and it's a lot heavier than the headlines usually let it be. Eric, Sean and Jorge walk through the collapse of both towers minute by minute — what it actually felt like from inside, drawing on The Only Plane in the Sky, the oral history built entirely from witness accounts. But this episode isn't just about the worst parts of that morning. It's about Rick Rescorla, who ignored the "stay put" announcement and personally evacuated nearly 2,700 people from the South Tower while singing through a bullhorn, then went back in and never came out. It's about the 14 people who survived in Stairwell B because a Port Authority employee named Josephine Harris couldn't move fast — and accidentally saved everyone around her. It's about Welles Crowther, the Man in the Red Bandana, and the Coast Guard-led boatlift that moved half a million people off Manhattan by water in under nine hours, a bigger evacuation than Dunkirk.The episode also follows the chaos in Washington — Cheney in the White House bunker authorizing a shootdown order the 9/11 Commission itself later admitted has "conflicting evidence" about who actually approved it first, Ben Sliney grounding every plane in American airspace on his literal first day on the job, and the military confusion that left fighter jets 150 miles away when the Pentagon was hit.And it sets up what's coming next — the first mention of Building 7, the 47-story tower that collapsed without being hit by a plane, and a passport that survived a 500-mile-an-hour impact and a raging fire almost too cleanly to believe.This episode closes out the full account of September 11th before the series turns to what's still unresolved a quarter-century later.New episodes of "9/11: Unanswered" release every Tuesday through September 28th. Follow The Conspiracy Podcast on Apple Podcasts and Spotify. Join the Patreon at patreon.com/theconspiracypodcast for early access and exclusive After Hours content

5 Feet — that’s the altitude Roadrunner held on a self-appointed decoy mission in Vietnam, and it’s the heart of Episode 227. It’s also the reason he walked away with a Bronze Star. This week, RePete and Fig welcome Chuck Howard, callsign Roadrunner. He flew with the 175th Assault Helicopter Company, earning two Bronze Stars and 25 Air Medals for valor. Roadrunner’s path started on a Jersey City hammock, watching jets land at Newark. Actually, he almost became a commercial artist before the Army got him first. He walks us through flight school and a co-pilot who froze on short final. Then there’s the Cessna climb to twelve thousand feet that ate an entire afternoon. Consequently, we get one of the funniest bike-to-the-airport stories in show history. [Set the following as an actual Heading 2 block, not bold text:] I Never Exceeded 5 Feet: The Decoy Mission The Bronze Star story is the centerpiece. Roadrunner grew tired of rules of engagement that only let him fire after getting shot at first. So he built his own workaround. He stripped down a demilitarized Huey and lit it up like a Christmas tree. Then he flew it straight at the tree line at night. He hovered along the perimeter at an altitude he never exceeded, five feet, daring Charlie to take the bait. However, the story doesn’t stop there. Roadrunner later flew Port Authority helicopters and was first on scene for Sully’s Hudson River landing. He also worked the water recovery after TWA 800, marking wreckage while FBI agents jumped aboard his aircraft mid-hover. Furthermore, he shares two separate tail rotor failures. In one, he saved a multi-million dollar helicopter by nursing it into a drainage ditch. His book, Tales from the Cockpit, covers even more of this. This episode is also brought to you by DC Artworks. The veteran-owned laser-cut steel shop is keeping gift-buyers out of the doghouse this season. Vinh Long Airfield Huey Gunship in the River Huey Gunship in the River Spraying Agent Orange Link Flight Trainer Chuck Howard in Vietnam Newark Airport Stay Connected Got a So There I Was story of your own? We want to hear it. Follow the show, leave a review, and tell your hangar buddies. … #SoThereIWas #AviationPodcast #VietnamVeteran #HueyPilot #BronzeStar #AirMedal #USArmyAviation #PortAuthority #SullyHudsonLanding #TWA800 #TailRotorFailure #WarStories #MilitaryAviation #HelicopterPilot #VeteranStories

Introduction What would it take for businesses to treat flood the way they treat fire? At a flood-exposed site, flooding is now twice as likely as fire, and 99% of those businesses have a fire plan. Only 8% have a flood action plan, down from 30% a year ago. In this episode, Joshua Hollander talks with Jonathan Jackson, CEO of Previsico, about why preparedness collapsed while adoption of early warning systems rose from 35% to 49%, and what the insurance industry could do about it, because it has closed a gap like this before. Listeners will leave with a working picture of how property-level flood forecasting gets built, bought, and priced into insurance programs, and what a founder-led CEO succession actually takes. Guest Bio Jonathan Jackson is the CEO of Previsico, the flood forecasting company he spun out of Loughborough University in January 2019 while serving as the university's entrepreneur in residence. Previsico predicts surface water flooding at individual property level up to 48 hours ahead, generates a new forecast every hour, and is live with Zurich, Liberty, Generali, Marsh, and around 200 corporates. Previsico is Jackson's fourth start-up, after ventures in telecoms, agriculture (Farming Online, the UK's longest-running B2B internet business), and CPG digital promotions. He hands the CEO role to Mark Trumper at the end of October and will stay on through the transition. Key Topics -Why flood plans collapsed from 30% to 8% - A broader survey base pulled in mid-sized firms with thinner risk management, and warning users discovered their generic emergency response plans don't actually cover flood. -The smoke detector playbook - US insurers drove fire alarm adoption from 25% to over 70% in about six years through premium incentives, and Jackson argues flood needs the same treatment now that US direct flood losses run five times fire. -What 48 hours of warning buys - Balfour Beatty went from a multimillion dollar loss on a rail bridge project to zero loss on the next flood, with a 36-hour first warning, staged action plans, and a sensor-triggered evacuation. -How insurers package prevention - Zurich Municipal embeds Previsico warnings in its premium at no added cost, while Liberty issues risk management bursaries (underwriting credits in US terms) to nudge exposed clients toward prevention. -Why surface water is the hardest flood to forecast - Every storm floods differently depending on track and intensity, which is why a live hydrodynamic model, rather than a static flood map, is required. -Cracking the US market - Under 5% of US properties carry flood insurance, carriers have limited appetite, and brokers and captives carry more of the load, so Previsico entered customer-led, with proof points at the Port Authority of New York and New Jersey, the MTA, and Governors Island. -A three-year CEO succession - The handover stretched from a board conversation through a three-investor fundraise and a long search before Mark Trumper's arrival this October. Notable Quotes "Flood is five times bigger now than fire in terms of direct loss in the US. From an insurance point of view, it's the new fire." "They went from a multimillion dollar loss to a zero loss and were able to resume work the next day." "The original reason for us going into the US is because the customers wanted us over there, particularly the insurers." "It doesn't work like that in my life, it seems, because we then decided that actually we needed to go and do a fundraise." Resources Guest: Previsico: https://previsico.com/ Jonathan Jackson on LinkedIn: https://www.linkedin.com/in/jonathan-jackson-a393102/ Host & Organization: Joshua R. Hollander on LinkedIn: https://www.linkedin.com/in/joshuarhollander/ Horton International (USA): https://www.horton-usa.com/ Insurtech Leadership Podcast (LinkedIn Showcase): https://www.linkedin.com/showcase/insurtech-leadership-show Subscribe & Review If you enjoyed this episode, subscribe on your favorite platform and leave a review. The Insurtech Leadership Podcast is available on YouTube, Podbean, Apple Podcasts, and Spotify.

Greek authorities are investigating the death of a 62-year-old British woman who died in her cabin aboard a Marshall Islands-flagged cruise ship near Santorini on July 26; the Port Authority of Thira has opened an investigation and an autopsy was ordered at the Forensic Medical Service of Piraeus. In St. Thomas, dredging of the cruise harbor at Havensight begins in September 2026 under contractor Orion Marine Construction, with completion expected by mid-2027 — work that WICO President and CEO Joseph Boschulte says will finally let the largest Oasis-class ships call safely, as the territory projects 362 calls and roughly 1.2 million passengers in fiscal 2027. And Princess Cruises has opened sales for its 2028 Alaska season, with 185 departures across 14 itineraries on eight ships, 86 scheduled scenic-cruising visits to Glacier Bay National Park, and cruise-tour options anchored by five wilderness lodges and the Direct-to-the-Wilderness rail service.

On this Salcedo Storm Podcast:Jay Gatling graduated with a Criminal Justice degree from St. John's University in 1996. He served in the NYPD from 1996 – 2002 and in the Port Authority of NY & NJ Police departments from  2002 – 2022. Then he retired. Not only is he an X Space influencer, he has a daily show on SecretAmericaTV at 7p eastern.

On this episode stowaways guests Monica and Julia join Captain Vic and First Mate Doug in discussing today's shipping manifest: What Wyrd Does Well in Making A Diverse (and Hawt) Cast , and, of course Who Do We Think is Hot. Will Doug make it through the episode without being demoted to Cabin Boy? Tune in to find out!   Having trouble building a tricky model? Check out our YouTube: https://www.youtube.com/@ArtefactorsUnion Join the conversation in the SPS Discord: https://discord.gg/WnTtztBKDu Show us your appreciation in the SPS Patreon: https://www.patreon.com/user?u=4495658 We have an Affiliate Link! https://giveusyourmoneypleasethankyou-wyrd.com/steampoweredscoundrels

A Grand Court judge has sentenced a teenager to more than five years behind bars; Opposition leaders question the latest CUC base‑rate; and Finance Committee approves eight million dollars in extra funding for the Port Authority.

Coming up in the news: A man is sentenced for robbery using a fake gun and hammer. Plus, Government approves an $8 million investment in the Port Authority aimed at supporting future growth and avoiding new fees for users. Hundreds more students are expected to benefit from this year's Summer School Programme after lawmakers approve additional funding. That and more in your evening news.

Government contracting certifications like MBE, DBE, veteran-owned, and 8(a) can open doors, but holding a certification does not guarantee work. In this episode, David Rambhajan breaks down why so many small business owners get certified and then wait for contracts that never come, and shares the framework he used to turn certifications into a profitable, sellable government contracting business. Learn why certification alone does not equal contract wins, and what you actually need to do with it Discover the "3 R's" framework: resources, risk, and return, for deciding which certification fits your business Understand the difference between city, county, state, and federal certification rules and why they are not interchangeable Hear the real story of a $10,000 lesson appealing a Port Authority of New York and New Jersey certification denial Find out why chasing top line revenue can trap small businesses and what to focus on instead EPISODE CHAPTERS: 0:00 - Mindy AI sponsor message on finding federal opportunities 0:48 - Why having a certification does not guarantee work 2:23 - Introducing the three Rs resources risk and return 3:50 - Early lessons from getting certified as a young entrepreneur 5:53 - Building a business that stands alone without certification labels 6:50 - Weighing top line revenue against bottom line profits 7:58 - City county and state certification rules explained 9:34 - The costly lesson from a Port Authority certification appeal Mindy gives you the federal opportunities, agency signals, recompete intel, and pursuit briefs that tell you not just what contracts exist, but which ones to chase and how to win them. Sign up for free Daily Alerts and get opportunities delivered to your inbox before the day starts.

Jessica Taylor's remains told the story twice — once in the woods of Manorville in 2003, and again along Ocean Parkway near Gilgo Beach in 2011. Two locations, forty miles apart, eight years between discoveries, the same victim. She was twenty years old, working near Port Authority in the same Midtown neighborhood where Rex Heuermann ran his architecture practice. This look back centers on Jessica and the planning document prosecutors say connects her case to the larger pattern.The digital file recovered from a computer in Heuermann's basement was organized into phases — checklists for before, during, and after, with notes on preparation, evidence destruction, and alibis. Prosecutors alleged that material Heuermann consumed online mirrored what was done to Jessica's remains. A hair found on a surgical drape beneath her remains matched Heuermann's DNA. And forensic anthropology connected tool marks on her bones to those found on Valerie Mack — the same type of instrument, the same characteristics, years apart.Jessica was the youngest of the women Heuermann was charged with killing. Heuermann pleaded guilty to her murder as part of the agreement covering seven victims, and admitted to an eighth. He confirmed strangulation as the cause of death for each. The planning document and the forensic linkage between Jessica's and Valerie's cases form a critical part of the prosecution's theory of an escalating, methodical pattern. We revisit where the case stood at the time of our reporting. Jessica was twenty. She deserved more than a case number.Join Our SubStack For AD-FREE ADVANCE EPISODES & EXTRAS!: https://hiddenkillers.substack.com/ Want to comment and watch this podcast as a video? Check out our YouTube Channel. https://www.youtube.com/channel/UC8-vxmbhTxxG10sO1izODJg?sub_confirmation=1 Instagram https://www.instagram.com/hiddenkillerspod/ Facebook https://www.facebook.com/hiddenkillerspod/ Tik-Tok https://www.tiktok.com/@hiddenkillerspod X Twitter https://x.com/TrueCrimePodThis publication contains commentary and opinion based on publicly available information. All individuals are presumed innocent until proven guilty in a court of law. Nothing published here should be taken as a statement of fact, health or legal advice.#JessicaTaylor #RexHeuermann #GilgoBeachKiller #LISK #PlanningDocument #ForensicAnthropology #TrueCrime #Manorville #GilgoBeach #HiddenKillers

Valerie Mack was born into loss. Placed in foster care as a child, adopted by the Mack family, estranged from her own son by her early twenties. She was working in Philadelphia when she vanished — and after she was found, it took twenty years for anyone to learn her name. Jessica Taylor was twenty years old, working near Port Authority in the same Midtown neighborhood where Rex Heuermann ran his architecture practice. She was the youngest of the women he was charged with killing. This look back puts them first — their lives before the case files, before the evidence, before the headlines.The forensic connections between them are devastating in their precision. Valerie's remains were found in two locations between 2000 and 2011. Jessica's were found in the same dual-location pattern — Manorville and Ocean Parkway — with years between discoveries. Tool marks on their bones matched: the same type of instrument, the same characteristics. A hair on Valerie's remains matched the DNA of Heuermann's family members. A hair beneath Jessica's remains matched his own. And the planning document recovered from his computer included preparation notes that prosecutors say corresponded to the condition of both women's remains.Heuermann pleaded guilty to both murders as part of the agreement covering seven victims, and admitted to an eighth. He is expected to be sentenced to three consecutive life terms plus an additional hundred years. Valerie waited twenty years for a name. Jessica was found twice. We revisit where the case stood at the time of our reporting. This segment says their names first, and the evidence second.Join Our SubStack For AD-FREE ADVANCE EPISODES & EXTRAS!: https://hiddenkillers.substack.com/ Want to comment and watch this podcast as a video? Check out our YouTube Channel. https://www.youtube.com/channel/UC8-vxmbhTxxG10sO1izODJg?sub_confirmation=1 Instagram https://www.instagram.com/hiddenkillerspod/ Facebook https://www.facebook.com/hiddenkillerspod/ Tik-Tok https://www.tiktok.com/@hiddenkillerspod X Twitter https://x.com/TrueCrimePodThis publication contains commentary and opinion based on publicly available information. All individuals are presumed innocent until proven guilty in a court of law. Nothing published here should be taken as a statement of fact, health or legal advice.#ValerieMack #JessicaTaylor #RexHeuermann #GilgoBeachKiller #LISK #ColdCase #GeneticGenealogy #TrueCrime #GilgoBeach #TheGilgoBeachCase

Jeff Udd, Director of Government and Environmental Affairs with the Duluth Seaway Port Authority, talks about environmental goals for the DSPA and the Green Marine assessment process

Tammy Harrington on Marine Corps Service, Friendship, and Building TNT Pin Co. In this episode of Oscar Mike Radio, I had the opportunity to reconnect with my first Marine Corps sister, Tammy Harrington. Some friendships are forged through shared experiences and challenges, and ours began many years ago as Hawk missile operators in one of the last classes before the MOS was phased out. It was great to sit down with Tammy and reflect on the experiences that helped shape both of our lives. We talked about the challenges of Hawk School, the lessons learned through military service, and the lifelong friendships forged through shared adversity. There is a unique bond that comes from serving together in the Marine Corps, and our conversation brought back many memories of those early days in uniform. After leaving the military, Tammy continued her commitment to public service through a distinguished career in law enforcement with the Port Authority of New York and New Jersey. She shared stories about that transition and how the values learned in the Marine Corps continued to guide her throughout her career. Today, Tammy has combined her creativity and entrepreneurial spirit into a new venture, TNT Pin Co., a Disney-inspired pin company featuring military-themed designs that celebrate service, pride, and community. Her collection reflects both her passion for creativity and her commitment to supporting the veteran community. As a way of giving back, Tammy proudly offers discounts to veterans. What stood out most during our conversation was Tammy’s dedication to service, whether in uniform, in law enforcement, or as a small business owner creating products that bring people together. You can learn more about Tammy and browse her collection at: www.tntpinco.com Tam, thank you for your friendship, loyalty, and support through both the good times and the difficult ones. It was an honor to have you on the show and share your story with the Oscar Mike Radio audience. Welcome to the OMR Family!

$11 billion is the amount the new Port Authority Bus Terminal is projected to cost, a quarter of PANYNJ's ten year capital plan and a keystone project for the region's travelers. It's still just a small piece of what the Port Authority—and its new executive, Kathryn Garcia—oversees. Garcia is now in charge of a vast network of essential infrastructure, including five airports, PATH, bridges and tunnels, marine terminals and the WTC campus. Her portfolio spans two states and faces myriad challenges from high demand to aging infrastructure and soaring materials costs. Luckily, Garcia is among the region's most capable and well-respected administrators.  We spoke to her about her vision for the Port Authority last week. Tune in.

Bob Spearing serves as the Director of International Investigations for MUFON (Mutual UFO Network) and has been actively involved in UFO research and investigation since joining the organization as a Field Investigator in 2014. A graduate of Fordham University with a degree in Communications, Bob's academic background includes concentrations in journalism, advertising, public opinion, propaganda, and film production. Over the years, he has become deeply involved in some of MUFON's most significant projects, including the Project Aquarius historical database, which contains more than two terabytes of UFO-related information, the establishment of the Pine Bush UFO Museum in New York, and the MUFON Observer social network.Before retiring after a distinguished 34-year career with the Port Authority of New York and New Jersey, Bob held numerous leadership positions involving transportation operations, safety investigations, logistics, budgeting, and public relations. He has authored articles published internationally in multiple languages, including several MUFON Journal cover stories, and has appeared on television programs such as UFOs: The Lost Evidence and Ancient Aliens. A frequent speaker at UFO conferences and events across the United States, Bob continues to share his expertise and insights into the ever-evolving world of UFO and UAP research while living in Pennsylvania's Pocono Mountains with his wife and twin sons.Spaced Out Radio is your nightly source for alternative information, starting at 9pm Pacific, 12am Eastern.  We broadcast LIVE every night. #UFO #UAP #AlienDisclosure #UFOSightings #UFOCoverUp #Aliens #SpacedOutRadio #Paranormal #UFOCommunity #disclosure -------------------------------------------------------You can now join the Space Traveler's Club;Join us at  https://www.patreon.com/sor_space_travelers_club  --------------------------------------------------------Grab Our Latest Spaced Out Radio Gear At:http://spacedoutradio.com/shop  It's a great way to support our show!--------------------------------------------------------OUR LINKS:TWITTER: https://www.twitter.com/spacedoutradio   FACEBOOK:https://www.facebook.com/spacedoutradioshow  SPACED OUT RADIO - INSTAGRAM:https://www.instagram.com/spacedoutradioshow  DAVE SCOTT - INSTAGRAM:https://www.instagram.com/davescottsor   TWITCH: https://www.twitch.com/spacedoutradioshow  WEBSITE: http://www.spacedoutradio.comGUEST IDEAS OR QUESTIONS FOR SOR?Contact Klaus at bookings@spacedoutradio.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/spaced-out-radio--1657874/support.

In 2012, 19-year-old Stevie Bates vanished after calling her mother from a Greyhound bus during a layover in Pittsburgh; she made it back to New York but never made it home. Eight years later, her skeletal remains were discovered wrapped in a blanket at an abandoned house in Queens, the same property where her boyfriend had reportedly been squatting. In this episode of Zone 7, Sheryl McCollum welcomes Stevie’s cousin, Isis Jannierre, to discuss who Stevie was, what her family believed from the beginning, and why the case still raises questions about the timeline, suspect behavior, lost investigative time, lost evidence, and the people who may still know what happened. Highlights: (0:00) Sheryl McCollum opens Zone 7 with Stevie Bates’ 2012 disappearance, her final call home, and the Port Authority sighting that confirmed she made it back to New York (1:15) Isis Jannierre joins Zone 7 to establish Stevie’s victimology through the eyes of her family (2:30) Who Stevie was: a gifted student, creative thinker, devoted daughter, and young woman with aspirations (5:15) Hunter College, Occupy Wall Street, and the independent life Stevie was building before she vanished (6:45) Eight years later, Stevie’s skeletal remains are found wrapped in a blanket at an abandoned property in Glendale, Queens (7:30) Why Stevie’s family never believed she intentionally disappeared (11:45) Decomposition, lost evidence, and the unresolved questions of how Stevie died (12:30) Isis pushes back on the drug-use theory and explains Stevie’s role in Brandon Klosterman’s life (15:30) Stevie’s plan to collect her belongings, the end of the relationship, and the family’s working theory (16:45) Deleted messages, squatting, and behavior that raised questions around Brandon Klosterman (25:00) The location of Stevie’s remains raises new questions about missing crime scenes, lost witnesses, and who may still know the truth (28:30) Sheryl presses for the answers Stevie’s family deserves: a clearer timeline, a confirmed alibi, and an explanation for the deleted messages Enjoying Zone 7? Leave a rating and review where you listen to podcasts. Your feedback helps others find the show and supports the mission to educate, engage, and inspire. Isis Jannierre is the cousin of Stevie Bates and joins Zone 7 to help bring renewed attention to Stevie’s unresolved case and encourage anyone with information to come forward. Sheryl “Mac” McCollum is an active crime scene investigator for a metro Atlanta police department and the director of the Cold Case Investigative Research Institute, which partners with colleges and universities nationwide. With more than four decades of experience, she has worked on thousands of cold cases using her investigative system, The Last 24/361, which integrates evidence, media, and advanced forensic testing. Her work on high-profile cases, including The Boston Strangler, Natalie Holloway, Tupac Shakur and the Moore’s Ford Bridge lynching, led to her Emmy Award for CSI: Atlanta and induction into the National Law Enforcement Hall of Fame in 2023. Social Links: Email: coldcase2004@gmail.com● X: @ColdCaseTips Facebook: @sheryl.mccollum Instagram: @officialzone7podcast TikTok: @Sheryl.McCollum Sheryl’s new book, Swans Don’t Swim in a Sewer: Solving the Cold Case of the Flint River Killer’s Daughter, is available now wherever books are sold.See omnystudio.com/listener for privacy information.

What happens when heartbreak becomes the starting point for a whole new purpose? In this episode of Unstoppable Mindset, I sit down with Heather Christie, author, educator, entrepreneur, and founder of Love Notes, a storytelling movement built around real stories of real love. Heather shares how commuting alone to New York City as a teenager shaped her independence, why she walked away from her creative dreams after marrying young, and how writing helped her rediscover herself after the end of a 30-year marriage. We explore storytelling, resilience, creativity, publishing, relationships, and the power of authentic human connection. You will hear how Heather transformed loneliness into hope through Love Notes, an off-Broadway storytelling series that is now expanding across the country and helping people reconnect with the many forms love can take. Highlights: 01:25 - Learn how early independence shaped Heather's confidence and resilience. 16:03 - Discover why staying true to yourself matters in life and relationships. 19:29 - Hear how heartbreak inspired a search for real love stories. 27:21 - Learn how writing helped Heather reconnect with her creativity. 32:35 - Discover the mindset that helped her push through years of rejection. 47:17 - Hear what Heather believes is at the heart of real love. About the Guest: Heather Christie is a speaker, writer-producer, educator, and the creator of LoveNotes! — Real Stories. Real People. Real Love.®—an Off-Broadway storytelling show that's expanding through satellite productions alongside an award-winning anthology. An award-winning YA author, she wrote What The Valley Knows and The Lying Season, which debuted as an Amazon #1 bestseller in Young Adult Soccer Fiction. Her essays have appeared in Salon, NextTribe, Writer's Digest, Baltimore Style, Scary Mommy, Elephant Journal, The Good Men Project, Grown & Flown, Baltimore Child, Parent.co, Her View From Home, the Erma Bombeck Writers' Workshop, and The Lighter Side of Real Estate. Heather holds a BA in Literary Studies from UT-Dallas and an MFA from Pine Manor College. She is CEO of SocRoc Soccer and an adjunct lecturer at the City University of New York. Ways to connect with Heather: Website: www.LoveNotesWorldwide.com & www.HeatherChristieBooks.com Instagram:@_heatherchristie/lovenotes_worldwideFacebook: @heatherchristiebooks / @LoveNotesWorldwideLinkedIn: https://www.linkedin.com/in/heather-christie-mfa-4b976049/LoveNotes! AnthologyWhat The Valley Knows (book)The Lying Season (book) About the Host: Michael Hingson is a New York Times best-selling author, international lecturer, and Chief Vision Officer for accessiBe. Michael, blind since birth, survived the 9/11 attacks with the help of his guide dog Roselle. This story is the subject of his best-selling book, Thunder Dog. Michael gives over 100 presentations around the world each year speaking to influential groups such as Exxon Mobile, AT&T, Federal Express, Scripps College, Rutgers University, Children's Hospital, and the American Red Cross just to name a few. He is Ambassador for the National Braille Literacy Campaign for the National Federation of the Blind and also serves as Ambassador for the American Humane Association's 2012 Hero Dog Awards. https://michaelhingson.com https://www.facebook.com/michael.hingson.author.speaker/ https://twitter.com/mhingson https://www.youtube.com/user/mhingson https://www.linkedin.com/in/michaelhingson/ accessiBe Links https://accessibe.com/ https://www.youtube.com/c/accessiBe https://www.linkedin.com/company/accessibe/mycompany/ https://www.facebook.com/accessibe/ Thanks for listening! Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below! Subscribe to the podcast If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can subscribe in your favorite podcast app. You can also support our podcast through our tip jar https://tips.pinecast.com/jar/unstoppable-mindset . Leave us an Apple Podcasts review Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts. Transcription Notes: Michael Hingson  00:06 John, thank you for being here with me on Unstoppable Mindset. I hope today's conversation left you with a fresh perspective, a new insight, or at least something worth thinking about. If you're ready to go deeper into the ideas that shape how we see ourselves and others, I have a free gift for you. Head over to Michael hingson.com and download my free ebook, Blinded by Fear. It explores the invisible beliefs that hold us back and shows you how to reframe them, so you can move forward with clarity and confidence. Be sure to subscribe to our podcast, leave a review, and share this show with someone who can use a reminder that growth starts with mindset. When people think differently, we all move forward together. Thanks again for listening. Keep learning, keep questioning, and keep choosing to live with an unstoppable mindset. Hi everyone, and welcome to another episode of Unstoppable Mindset. Today we get the opportunity and the honor of chatting with Heather Christy, and Heather, Heather is an author. She and her brother have formed a company, so she's clearly an entrepreneur. She's acted, she's a keynote speaker, and I don't know what all we're going to find out in the next hour or so, but definitely an exciting person to get a chance to chat with. So, Heather, welcome to Unstoppable Mindset. We're glad you're here. Speaker 1  01:47 Thank you, Michael. I'm so honored that we're going to have a conversation today. Michael Hingson  01:52 And Heather lives in New York City, she lives in Manhattan, or as we all know it, the city. And before we started this, we were talking about the fact that winter is coming everywhere. Ah, well, what do you do as long as you don't get too much snow back there? Speaker 1  02:11 Yeah, the winters have been pretty mild here the last couple years, so see what happens. Michael Hingson  02:16 Yeah, time will tell. Well, why don't we start? Tell us about the early Heather growing up in some of those things. Speaker 1  02:22 Okay, well, as a young person, I, I wanted to be an actress, and I grew up in a really small rural town, about two hours due west of New York City, in Pennsylvania. It's called the Holy Valley. Michael Hingson  02:37 What town? Speaker 1  02:39 Oh, it's called Oli Oley Valley, it's actually a Michael Hingson  02:42 valley. Okay, Speaker 1  02:43 historic site. And so I had a really interesting sort of upbringing, because I, before it was really in vogue, I was on a work-study program, and I would spend half my day in this small Pennsylvania town, and then I would jump on a bus - it was called the Bieber Bus back then - and drive to New York City on the bus, and that was like two to two and a half hours each way, get off in the, you know, huge metropolis of New York City, go on auditions, go sees, or if I had a booking, I'd do the booking, and then I would jump back on the bus and go all the way back to rural Pennsylvania, and that's how I spent like all my high school years was back and forth, back and forth, back and forth, and then I actually graduated early. I graduated halfway through my senior year. I had enough of my credits done that I'd actually, the first half of my senior year, I went to community college, and I took a class in the evenings, so I could be done by Christmas break, and the only requirement I still needed to fulfill was my physical fitness, so I ended up moving to New York City, and then I would take my physical fitness classes at Steps Dance Studio, and then I was still able to graduate with my class in June, but I was living in New York City from January on of what would have been senior year. Yeah, so it was like the early me, and the one thing that was sort of interesting when I was on the work study, my mom was a mathematician, and my dad was a an ER doctor, so they actually tutored me. My mom tutored me in math, and my father tutored me in chemistry. And then, like my history teacher back back in the day, we had Walkmans, and he would record his three lessons on a Walkman, and I would listen to them on the bus back and forth from New York. Michael Hingson  04:43 Yep, Lockmans were the big thing back in time. Sony created a very clever thing, but as with everything, the technology has advanced beyond that. Now Speaker 1  04:58 that's right. Yeah, now my kids. Wouldn't even recognize a Walkman, Michael Hingson  05:02 they wouldn't recognize a cassette either. Speaker 1  05:05 That's right, yeah, it would be like an ancient artifact. Michael Hingson  05:08 What's really strange is there are a lot of people who don't even really know anymore what CDs are. Speaker 1  05:14 That's true, yeah. Michael Hingson  05:16 Much less, well, and DVD is sort of going the same way, it hasn't quite got there, but we, we are new now, moving more into streaming and things like that, but, gee, what a crazy world. Well, so you went through high school, basically commuting to New York. What did your parents think of that? Speaker 1  05:35 Well, I was one of four children, I was the oldest child, and what's remarkable is in the beginning, my mother would go with me, but it was hard to do that, and have you know three other children at home, so by the time I was 15 I was doing it on my own, and when I.. it's just like such a different culture that children are raised in now, there's sort of this idea that we, we can't let them kind of do their own thing, you know, like there's, we're so follow every move and thing they do, but that was like a lot of independence my parents granted me at such a young age, and so they thought, I mean, it was great, and they gave me the support I needed, but at the same time they allowed me to be really independent at a pretty young age. I know when I tell people, "Oh, yeah, I moved to New York City when I was 17 by myself, they're like, "And your parents let you do that? And New York, and this was in the late 80s, early 90s, and New York was like a whole different place, like when I get off the bus at Port Authority back then, like now that whole strip Times Square is kind of sanitized and disified, but back then it was, it was a little rough, Michael Hingson  06:56 it was a lot of X-rated things, and all that, I did some commuting more in the early 90s. I sold products, and I would travel back to New York, because that's where I sold to. I traveled from California, and I remember it was there was a lot of stuff on 42nd Street that was very X-rated, and so on, a lot different than the musical 42nd Street, but that's okay. Speaker 1  07:20 That's right, yeah, Michael Hingson  07:21 but it is a lot, a lot cleaner now than it was, and I remember times I would go out of my hotel and there would be people who would say you really shouldn't be walking around on your own, and why not, and they said, well, because it's pretty dangerous here, and you know, the the angels that that were out there insisted on escorting me everywhere I went, just because they were concerned about me, and I wasn't, although I understand the the situation, but I wasn't going to go in the middle of Central Park at night either, so you know, Speaker 1  07:58 right, and I was a lot the same for me. I remember, though, getting.. I would get off the bus at the Port Authority, for people who know you, New York City, it's on Eighth Avenue, and then I would feel like I wasn't like fully safe until I could get to Lord and Taylor, which was on Sixth Avenue. Yeah, and then it felt like everything got a little bit safer and calmer, the energy changed. Michael Hingson  08:23 Yeah, Speaker 1  08:23 that Michael Hingson  08:24 was a lot different. You could always go to St. Patrick's Cathedral for refuge too. So, but yeah, the Port Authority was an interesting place to go, and I understand. Well, how did.. how did all that affect you, and how did, how does what you did back then kind of affect you in the way you think today, especially with children and so on? Would you give them that same level of independence today? Speaker 1  08:52 That's a really interesting question. And my children are a little older than I was at that time now, but I do think about when they were 15, 1616, years old, and if I'm to answer the question really honestly, I don't know that I would have. I just feel like, and I don't know what's changed about society that makes it that way, that and part of it I think is maybe like the news cycle just is constantly highlighting everything that's wrong and fear based that that's what we see and it's in our faces so much more because we have all this access to it through social media that it it creates sort of this, this like undercurrent in parenting that, that we're, that we're oftentimes afraid, like, what could happen to our children. So, I don't know if I actually would have let them commute like that by themselves, you know? Like, yeah, I don't think I would have. Michael Hingson  09:56 Yeah, it's definitely different now than it was then, and. And I think you're right with especially the news cycle and also in reality there's there's so much gun violence and other stuff going on and I ask people when we talk about it I ask is it really that there's more now or it's just more visible in the news, and I'm not sure that it's just visibility. I think there is more stuff going on, and it's not being stopped nearly as effectively or as aggressively as it should be, and it does make it a scarier world. It's tougher, I think, by far to be a kid now than it was when you were a kid, much less I believe when I was growing up. We just didn't see the kinds of things that we see today, and I don't think it's all just exposure from the news. I think there's there's some truth to the fact that that there are other issues going on, Speaker 1  11:00 right, that it actually is a more dangerous world that we live in. Michael Hingson  11:03 Yeah, and I think that it is something that we do have to think about, and hopefully someday sanity will come back to it all. I agree, I'm of the opinion that eventually it will, but you know, so that's cool. But, but still, we have to do what we do, but I also think that we can't stifle our children, we have to give them the opportunity to grow. It may be that you might, when your children were the age you were, you might have decided, well, one of us just has to go with you all the time, and we're going to just to keep an eye on you, or you have other people that help, but I think being so aggressively smothering that you don't let children grow is a problem too. Speaker 1  11:53 Yeah, I agree. I think that's, I mean, there's that saying, and maybe I'll get it right, or maybe I'll get it wrong here, that we need to give our children roots and wings, Michael Hingson  12:02 yeah, Speaker 1  12:02 and that's the challenge, is to find the balance, Michael Hingson  12:06 yeah. Well, and so for you, you were given a lot of independence. How did that shape kind of your attitude, and how does it shape the way you look at life today? Speaker 1  12:20 Well, that's a really great question, and for all the independence that I had as a young person, and maybe, maybe I was given too much independence in some ways, because I, I ended up marrying very young, and and I often wonder, like, had my parents not given me as much independence, if I would have done that, but yeah, I still think I'm very independent now, and I've tried to instill that in my children as well, and I think they're, they're really great kids, and they've launched really well, which I know is a common problem with today's young adults, is the this sort of inability to to launch, and I, I feel really good. My both my kids have done that and done it well. Michael Hingson  13:15 Well, and all you can do is your best, Speaker 1  13:19 right? Michael Hingson  13:20 I think we don't do this nearly as much as we should, but it ultimately comes down to, you know, kids want all sorts of independence, and so on. Parents are, are.. I'm talking about parents who really think about what they do, they may not want children to have that much independence, but I think the key is that you really need to communicate with your kids and teach them what's going on and why, Speaker 1  13:48 right. I think that's it's to be open and transparent with, with our children is very, and to have like the hard conversations and give them a safe space in which they can speak to Michael Hingson  14:02 the other side of that is that we should hold them to the same standard and say when you have issues and so on, we're here, we're not going to judge you, you need to have the hard conversations with us too. And I don't think we do nearly as much of that. I know when I was growing up, we had a lot of conversations. Of course, I was blind. I've been blind my whole life, and I encountered a lot of different things growing up, and my parents were glad to talk with me about blindness, and glad to talk with me about different things about independence, and it also was true that they allowed me to be independent. I mean, I rode my own bike around the neighborhood, and some other.. I'm not the only blind kid that did that in the world, but in my town I was brand.. and I think that, you know, I'm. Sure, that I was watched, but parents didn't interfere. I mean, I even fell off the bike a couple times until I really learned how to ride it, but they allowed me to have the opportunity to grow, and I think that there is a way to do that without, without, well, without stifling your kids, and that you can, you can let kids grow, and we should really emphasize curiosity a lot more than we do. Speaker 1  15:29 I agree, I think that's really important, is to give kids the space to grow and encourage curiosity. Michael Hingson  15:36 Yeah, we don't probably do that nearly as much as we ought to, well, so you mentioned you got married at 19. Well, I guess that's a little young, but, but you did that, huh? Speaker 1  15:48 I did. Yes, I did. I married young. Michael Hingson  15:54 How did that work out? Speaker 1  15:56 Well, it, it worked out for a little, well, it worked out for a while. I stayed married a really long time, but I eventually divorced 30 years later, and part of that had to do with I was, I did marry young, but my ex-husband also had some addictions that you know in time just became too hard to manage, so that ended the thing, and he Michael Hingson  16:29 wouldn't, and he wouldn't deal with them Speaker 1  16:31 well. At one point, I mean, we'll ask a lot of times in relationship with addicts, you kind of, there are times when they deal with them, and then times when they don't, Michael Hingson  16:39 right? Speaker 1  16:40 Yeah, so ultimately it dissolved. Michael Hingson  16:44 It's too bad when things happen. Speaker 1  16:47 That's right, yeah, but I'm grateful for the the union, because it produced my two great kids. Michael Hingson  16:56 And what, what else did being married for 30 years teach you? Speaker 1  17:01 Well, wow, that's a great question. I think probably it taught me most of all it's a lesson learned, sort of, that you really need to be true to yourself and listen to yourself, because I think deep down we know, and my I was always trying, like, to try harder, if I just try harder, you know, things will get better, but there's part of me deep down that knew I was sort of trying harder for everybody else but myself. And when I left New York, I had given up everything I'd worked on, and in, you know, in hindsight, when I look back, I, it was in a way I sort of abandon all my dreams and hopes, and ultimately I don't think that's a good thing when you give up yourself for someone else. Michael Hingson  17:50 So, after you got married, what did you do? Where did you go? Speaker 1  17:54 Well, my ex-husband was a professional soccer player, so we ended up going around the United States, he played for a couple different teams, and I went to college, and I finished my degree at the University of Texas, and then I, I did a couple things, I was a flight attendant, and I eventually fell into real estate, and worked in real estate for a long, long time, but along the way, I, there was a, there was a point where I kind of really missed that young creative person that I had started out my life as, and I'd always loved books and lacher, and my undergraduate degree was in literary studies, and I started writing stories, and then at midlife went back to graduate school for a master's of fine arts in creative writing, and and started writing. So I was, I was always doing a bunch of things. I was a real estate broker, I was managing a company, and then I was, I was writing, and began writing novels on the side. Michael Hingson  18:58 What was your bachelor's degree in Speaker 1  19:00 literary studies. Michael Hingson  19:02 Oh, okay, Speaker 1  19:03 yeah. Michael Hingson  19:04 So, you never did get degrees in what either of your parents did. Speaker 1  19:09 No, no, no, Michael Hingson  19:10 you weren't that into math. Speaker 1  19:12 No, not at all. No, I always liked words, words. Michael Hingson  19:16 Yeah, I understand. I do pretty well with math, but by the same token, I've been learning more about words, having now written three books, and appreciate it. I also like to collaborate, so when I write, I generally write with someone. I think that the team approach works, at least it does for me, and there are a lot of people who don't use a second person on their team, other than their publishers, editors, and so on, but for me the collaborative way works, which is fine. Speaker 1  19:49 I've had a little bit more experience later now in my creative career, because I've, and maybe we'll talk about this in a little bit, but I've started producing storytelling shows, so I. Work with the storytellers in helping them in their stories, so that's a much more collaborative exercise, and one one I really enjoy. Michael Hingson  20:09 Yeah, well, well, let's, let's, you know, we could talk about it now. What the heck, we don't have to do this in a linear way. Tell me about storytelling. What you think about storytelling. Why is it so important, and so on. Speaker 1  20:25 Well, for me, so the storytelling that I do, I'm working on this project called Love Notes, which real stories by real people about real love, and that came to me during the darkest, loneliest period of my life. It was, you know, after the disillusion of this 30 year marriage, and I was really despondent and, and disillusioned, and thinking, you know, like, does love even exist, and what does it look like, and I just, I just really didn't even believe in love anymore, and being in the storytelling community, I produced some storytelling shows, stories about motherhood. I put out a call to writers and actors and just regular people to share their true love stories, and so from that, people started sending me all these true stories, they had to be 1000 words or fewer, and so to answer your question, like, what does storytelling do in, in this case, I think story, storytelling, it's different than other mediums, like the personal essay or the novel, it's, it's a, it's a testament, it's a first person testament, and what's really great when you see the different storytelling communities around the country is anybody can do it, and so that's part of the beauty of storytelling. Michael Hingson  22:00 I think the key is, though, it has to be a genuine story. Making it up isn't the same thing, Speaker 1  22:06 right? And that's the difference, right? Because people will write a short story or story thing, but in storytelling, you're exactly right, Michael. It needs to be a true story, and that's what makes it so compelling, and I think so relatable, is that people can see themselves in other people's stories, so like in my case it was a way, it was like the evidence, the proof of love, like what it really looks like as it walks around in the world, Michael Hingson  22:36 so that's it, sounds like changed your view of love, and that you believe in love again. I Speaker 1  22:46 do, I do, and it's it, and even like during the first season of Love Notes, because we do an off-Broadway show here in Manhattan, and we have an anthology, a companion anthology. I remember that first year, like some I'd wake up in the morning and just like be not despondent but upset, like, oh, like this doesn't happen. And then literally there was like a little voice in my head that would say, oh well, don't you remember Stacey's story or Sarah's story? And it was like just like the the universe providing this evidence and this this proof and just hearing enough stories and story after story, yeah, it really did fortify my belief in love, and that love is for everyone, and it comes like from all these different angles, and when you least expect it, and it shows up in so many different forms. Michael Hingson  23:43 Yeah, well, and I think there's there's a lot of merit to that. I know when I was writing this last book that I wrote, which is entitled Live Like a Guide Dog: True Stories from a Blind Man and His Dogs, about being brave, overcoming adversity, and moving forward in faith, I spent a lot of time talking about each of the eight guide dogs that I've had and the lessons I learned from them, and also using those lessons in the book to show the importance of different aspects of what happens in our lives, but I have maintained for years I've learned a lot more about life and learned about leadership and teamwork. I've learned a lot more from these dogs than I ever learned from all the experts in the world, and that's primarily because we'll have some interesting observations. One, I allow my dogs to express themselves, but they also learn what the rules are. Because dogs really want to hear from humans, they want humans to set the rules, they want humans to be the pack leaders, by and large, and they want humans to be the ones to say this is what I expect, but when. That relationship forms, and it forms well. There's it's second to none, and you learn so much. Dogs love unconditionally, but they don't trust unconditionally, but they're open to trust, and we're not. And we really should learn to be more open to trust, and just so many different kinds of things. It has really given me a lot of pause to think over the past several years, while we were writing the book, and, and I, and I think about it now. There are a lot of neat stories in there that really ultimately are love stories in one way or another, and I think that makes a lot of sense. Speaker 1  25:36 Oh, that's so.. I'm actually a new dog owner, well, not too new, I.. I'm for the first time in my adult life have a dog, and I just.. it's such a wonderful, like, experience, and it's opened me up to, yeah, like so many different levels of love. Michael Hingson  25:53 Yeah, dogs want to establish a relationship, but as I said, I don't think that they are open to just trusting they do pretty much love unconditionally, unless something just totally traumatizes them. But trusting is a different story, and that's a trust that has to be earned both ways. It's not just us earning their trust, but they're earning our trust, and the people who really take that to heart and develop that relationship and think about it, find that they have a bond that's really second to none. It's as close to knit a team as you could ever find. Speaker 1  26:35 That's beautiful. Michael Hingson  26:37 So, it's a lot of fun. What kind of dog do you have? Speaker 1  26:40 I have, well, because remember I'm in a small New York City. I have a teacup poodle. Michael Hingson  26:46 Oh, so it isn't a Saint Bernard, okay? Speaker 1  26:49 And she's, she's an eye, she's a, she's a character. She, she acts like she's a cross between a teacup and a pit bull when she's in the, when she's out on the street. She does not like she's a scaredy cat on the street. She would prefer to be carried when we're on the street, so she's got sort of a split personality, but she, and she doesn't take too many people. So, just like you were saying, I can identify with that, like the whole trust element, and she's, she only trusts a few people. Michael Hingson  27:25 Yeah, well, trust isn't something that happens overnight. I've maintained for a long time. I think it takes a good year for me when I am meeting a new guide dog. I think it takes a good year for the trust to become so seamless that we really know what each other is thinking, and I think that we really do understand each other. There's a lot of empathy there, Speaker 1  27:52 that's really great. So, Michael Hingson  27:53 I think it's, it is kind of cool. Well, so, but going back to you getting married and all that, so you gave up for a while a lot of your dreams, that that must have, whether it was conscious or not, been a little bit frustrating. Speaker 1  28:08 Yeah, and I didn't realize it at the time. It was only later, like when my younger self sort of came calling, and I had given up a lot for this marriage that didn't really turn out the way I had hoped, and yeah, so writing was a way for me to find myself again, was not only a refuge during that time in my life when I wasn't really happy, but it also really opened up that whole creative part of myself, which felt really good, and it's, you know, it's been something now I've been working on for the last decade and a half, Michael Hingson  28:57 but it sounds like you didn't really, or at least consciously you didn't really know that you were unhappy. Speaker 1  29:03 No, I didn't, and that's a really interesting observation that that you make, because you know, I had my children, I loved my children, and I loved being a mom, and I had a really fulfilling career, but there was something missing, you know, and I wasn't really able to put my finger on that until I started writing, and then it became more and more obvious that, yeah, this is the part that was missing, this, you know, who you had thought you were going to be a creative, you, you had denied that, and you're right, so it wasn't really conscious, but, like, once I sort of, it started to become more noticeable to me, then it sort of came back with a vengeance. Michael Hingson  29:49 How much writing did you do before you got married? Speaker 1  29:53 Before.. well, I really didn't, because I was more in the.. I read a lot. Lot, and, but I was more into that, the acting, so I didn't really, I mean, I would write some really bad poetry, but not anything. I know some writers will say they were writing from the time they were six years old, but I, it didn't come to me till much later. Michael Hingson  30:16 So, what got you started back writing after your marriage ended, what was the trigger that made that happen? Speaker 1  30:25 Writing and the marriage, it was like the last 10 years of, of my marriage, I was writing, and it's, I sort of wrote my, my way out of the marriage in a way, but what was the trigger, and I do remember there wasn't an absolute trigger. I had a friend who had self-published a book. Michael Hingson  30:45 Okay, Speaker 1  30:46 I was like a friend of a friend. And one afternoon, it was a summer afternoon, we were over at her house because she had been hired to go to an elementary school and do a presentation, and so we were brainstorming and about what she could do at this presentation, and I went home from that, and I was like, I felt like so energized again. I was like, wow, well, I could do this, I could write a children's book, and so I sat down, and I wrote this book called Beatrice Bumblebee is busy. I didn't know anything about publishing, and I thought to myself, okay, well, now I'll just write it, and I'll send it to publishers, and I'll get it published. Well, it was promptly rejected by every single publisher, and I knew nothing about the publishing that point, but it was enough of a spark. And then I did start just sort of playing around, and I had this scene in my head of a girl, like a young girl who's been in a car accident, and she's on the side of the road losing consciousness, and she has this terrible secret that she wants to tell her boyfriend, and this, the scene, it was like a dark, wet Pennsylvania night, and it was an autumn, and like, I could see the mist, and so I had written this scene, and I remember giving it to my father, who was a huge reader, and he's like, well, Heather, this is really good. Why don't you keep trying to work on it? And, and so I did, and I love school, so I was like, well, I don't know how to write, like, how can I learn how to write? And then I sort of discovered, oh, well, there's these MFA programs, and so I ended up applying, and and going back to school, and then it was in my MFA program, where I wrote the first draft of my first novel, but yeah, so the actual trigger was a friend who had published a self-published a book, and it really kind of triggered something in me. Michael Hingson  32:38 Whatever happened to Beatrice Bumblebee is busy, Speaker 1  32:41 she is in a drawer, but I do keep.. I have here on my bulletin board. I'll pull it down if we're on camera. I have this little bumblebee, it's like a rhinestone bumblebee that I keep stuck on my bulletin board as just a reminder that the address in my life. Michael Hingson  33:07 Well, are you ever going to publish it? Speaker 1  33:10 Oh, I don't think it's very good, Michael. Michael Hingson  33:12 Okay, well, maybe you should go back and rewrite it, but Speaker 1  33:16 then, and maybe if I have grandchildren someday, maybe I'll, I'll be, yeah, that's kind of interesting that you say that. Maybe I will go back and just look at it. It would be fun to look at it all these years later. Michael Hingson  33:32 Yeah, well, so you got rejected a whole bunch, which is a pretty common story. What did you learn from that? Speaker 1  33:42 Well, and I do, I do talks at different places, and one of the talks I say is I started with the, you know, Calvin Coolidge said most of humanity's problems can be solved with two simple words, press on, and and that's what I learned through the process. My first book was on submission for like 520 weeks before it finally found a publisher, and it was every degree of rejection that you can get when you're publishing, you know, I'm, and for people who understand the publishing hierarchy, you know, the coveted placement is to land a book deal with one of the big five traditional publishers, and then from there it works its way way down, and we had gotten close on some of the big fives and other places where we'd made it to acquisitions, and we finally ended up with a small indie publisher, but it took so long, and it was so soul crushing in a way, and not so much the first book, and the first book I was still like super, super hopeful, and then once it was published, it did go on, and it won the new. National Indy Excellence Award, and I kind of was always thinking of it as a, you know, a stepping stone, a stepping stone, and that the second book would, would land the big publishing deal, and the second book took just as long, and it ended up right back with the same publisher, so the rejection taught me, yeah, that you just need to keep going. I mean, sometimes people hit really easily, or you know, the way the wind's blowing that day, whatever's on trend or top of mind, and, and sometimes it doesn't, but you have to do it because you, you love it, and you're called to do it. Michael Hingson  35:46 When you were getting rejected, did you get any substantive feedback that helped, or do do publishers do much of that? Speaker 1  35:54 Well, actually, I did, especially on my second book, and on the first book, too, it depends how interested they are in the book, and I did have a couple that were pretty interested and gave what's called like an editorial letter, and oftentimes they won't even do that unless you're under contract, but I did have a couple that had liked it enough, so on my second book, especially my agent and I then took that information and did some like hard edits and rewrites, but that's not always the case. I mean, and I have a lot of friends who are also in the business, sometimes you don't get any, any feedback. Michael Hingson  36:39 So now all together, how many books have you written? Speaker 1  36:42 Well, I've written two, and then I've edited and curated the anthology, the Love Notes anthology, Michael Hingson  36:48 right? Speaker 1  36:49 Which, and I've written a small bit of that. Um, yeah, so I'd like to say three books. Michael Hingson  36:54 Are there more books in you? Okay, Speaker 1  36:58 for sure. We have, you know, we'll. well, first, the second, the second Love Notes edition, I'm definitely editing and curating the stories for that, and that's through a small publisher. And then I have been really sort of toying around with, like, what's my next book, and my first two books were young adult romance, mystery, and thriller, and I kind of think I'm done with that genre, so I have talked about an adult, adult fiction, or even a that would go kind of hand in hand with Love Notes, the my story type of book, you know, rebuilding after divorce and being on, you know, what the space that love notes came out of, and going on, you know, hundreds of dates, and what that, that looked like, but that's in a very sort of nebulous state. It Michael Hingson  37:54 will be fun to see what happens. You'll have to keep us all posted, Speaker 1  37:58 yeah, for sure. Michael Hingson  38:00 But you've, you've described your creative journey, your whole creative journey is basically transforming heartbreak into healing. Tell me more about that. Speaker 1  38:14 Yeah, like I touched on earlier, Love Notes came out as sort of this really dark, lonely time in my life. My 30 year marriage had ended. My children had both left for college, and I'd relocated to New York City. So I was living alone for the first time in my adult lifetime. I was 19 years old, and New York can be a really.. for as many people who live here, it can be a really lonely place. I was really, really starting over, and I started dating at midlife, is, you know, it's not for the faint of heart, and I was going on a lot of dates, and just really discouraged by the whole process, and, like, I had sort of mentioned earlier, that's where I kind of was like almost indignant, like you know, I want proof, like show me proof that that love is real, and and that's where this this call to like look for people's love stories came from, so I do say it, it truly came out of a place of of loneliness and darkness, and then hope, though, too. You know, I was hoping I wanted to, I wanted, I wanted the stories to give me proof. I wanted them to be the evidence, and then, and then that sort of became a calling that, well, then I want to share that with other people and give other people hope, and that's been the most gratifying part for me is when somebody like they come to the show and the shows are really great, these storytelling shows, and now I've started to franchise them, so we have them popping up in some other cities, and I've gone around to some of the other cities, in fact, if you have any listeners who. When I produce a love note show, but the audience members, they're like, "Oh, wow, this, this was.. they don't expect it, first of all, coming into it, and everybody walks out feeling good, and that is like so gratifying to me, that, like, you know, in this, in these like divisive times, that they can come to a show, they can recognize part of the human experience, and they can walk out feeling uplifted and Speaker 2  40:25 hopeful, and that some readers, Speaker 1  40:27 you know, in the book do that too, like having read the book, and someone will reach out and say, "Oh, well, that just really gave me hope. So, hope that answers the question a little bit. Michael Hingson  40:40 Does it? Does it? Does get so the two books that you've written are what the Valley Knows and The Lying Season. Tell me more about those. What the interesting titles, to say the least. Speaker 1  40:52 Yeah, okay, so the both books are they're not ones, they're not a sequel and a prequel, but I would call them a series, because they're both in this fictional town of Millington Valley, which is much like the small town I grew up in, the Oley Valley, and it's all set around this high school, so the peripheral characters in the book stay the same, like the English teacher and the principal, but the kids, you know, because kids are only in high school for four years at a time, so different kids kind of like move through both of the books, they're both mysteries or are thrillers, and they both have like a big kind of like moral question at their center, both sent it set in this Millington Valley, which is a small Pennsylvania town, Michael Hingson  41:45 right? And they're, they're for juveniles, primarily. You said, I think, right. Speaker 1  41:52 Well, they are. They'd be considered young adults. What the valley knows, that's told from three point of views: two kids, and then one of the kids' mothers, so it has a lot of crossover appeal. So you and that book originally started at six point of views, and that was when I was in graduate school, and I remember my professor saying to me, Well, Heather, that's that's just too ambitious to try to do for your first book, you need to cut it down, and, and just whoever's story has to be there, that's the point of view you, you include, and so it kind of fell into the young adult category by accident, but I have a lot of adult readers who, who it really resonates as well, Michael Hingson  42:43 yeah. You know, I know a lot of people say, especially the early ones, the Harry Potter books are for more young adults, and so on, but I certainly had no problem enjoying them as a full-fledged, real-life middle-aged adult. So I think there's a lot that we can learn by stretching and not necessarily just falling into the trap of reading one kind or, or one sort of book that's, oh, this is for more adults or this is more for for children. Think there's a lot to be learned all the way around. Speaker 1  43:17 I think you're, you're right, Michael, and that's it's kind of like a modern thing that we do, like classifying books as adult fiction, like when we think about Catcher in the Rye, like what would that be considered now? Because the protagonist is a young adult, would it be considered a young adult book? But yeah, that's a really great point that you're making. Michael Hingson  43:40 Well, so you, you wrote these books, and you said that, so they've been published, and I assume they're out there. Do you know if they're audio books also? Speaker 1  43:52 Well, yes, and but here's the thing, I, because I didn't get to pick the publisher, I mean, the, you know, I didn't get to pick the narrator, so the what they both, okay, so what the bally knows is narrated. Yes, I don't like the narrator's voice. I know that's a terrible thing to say, because I would love for people to go and listen to the audio book, but I don't know, and maybe it's just me. And then the second book the publisher actually used like an AI kind of, I don't know exactly how it works, and I didn't really even know it happened till I went on Amazon one day, I was like, oh, they made an audio book of this, and it was in like an AI voice, so, so the answer is yes. Both of them are on audiobook. Love Notes is not the other bar. Michael Hingson  44:49 It's interesting, I'm on several lists that deal with audio books, and so on, and I hear people talking or. Emailing on the list all the time, and what people have often said is nonfiction books that are not what they're necessarily as much into as fiction books, they don't mind it being an AI voice, but when they're reading good fiction, where they really want to be absorbed, AI and synthetic voices text to speech just doesn't do it, and in fact I buy into that. I agree with that. I don't think that we have yet gotten computer synthesized voices to really take the place of human readers, and I don't know that we ever totally will, because we're so used to what people sound like, but it is an interesting thing that does come up. Speaker 1  45:47 Yeah, I agree with you. Michael Hingson  45:50 So, I prefer human readers in general. I've never been as great a fan of having a synthetic voice. Nothing against computers, but they just don't talk as well as humans do. Speaker 1  46:03 No, I agree with you too. I much prefer the human voice. Michael Hingson  46:09 Well, so you, when did you start writing love notes? When did that really start coming to fruition? Speaker 1  46:17 Well, love notes. We're coming into our third off-Broadway season this Valentine's Day, so it started that would, so it was started in 22 Michael Hingson  46:27 Oh, yeah. Okay, Speaker 1  46:29 so it's a relatively young project. We're going into our third year, but I'm super excited. We just cast the show for this upcoming performance, and that's really exciting. We have, you know, a bunch of local New Yorkers, but then we also have about the cast is 12 members, and six of them are from other parts of the country, so it's, it's got a, you know, flavor from from from all over. Michael Hingson  46:57 Now, is Love Notes available in any way online, or is it strictly just the shows, and they're not recorded and disseminated in any way. The Speaker 1  47:06 the all-star show, which is Valentine's Day at Symphony Space in New York City, the APM show is live streamed. Yeah, so it can be enjoyed from anywhere in the world. Michael Hingson  47:19 Okay, but outside of that one being live streamed, are there recordings of any of the shows that are out there for people to hear? Speaker 1  47:28 There are on my website, actually. Both the 2023 show and the 2024 show are available for resale. I think it's like $15 and you can, you can watch it's like it's a great, like date night kind of thing to watch the Love Notes show. Michael Hingson  47:48 Okay. Well, so from all that you have heard and seen and interacted with in doing Love Notes, how do you define real love today? Speaker 1  48:01 Oh that's it. Oh, Michael Hingson  48:03 that for a question out of left field. Yeah, Speaker 1  48:06 that's a great question. How do I define real love? So, I think real love shows up in a lot of different ways, and it.. and what's interesting in love notes, is I've seen all sorts of examples of it. I've seen the type of real love that ignites people when they're young, you know. Speaker 3  48:31 We'll love Speaker 1  48:31 that's the other thing people will say, "Oh, well, you were too young, that's why it didn't work out. But I don't think that's necessarily true. I think I think a little bit sometimes is luck of the draw, but the I've seen examples of people who met when they were 20 years old, and they've stayed together their entire lives, and that shows up in commitment and the ability to grow up together and to grow and evolve together, so I think real love shows up like that, but I've also seen real love, like the second time around type of love, and that sort of love, where people really need to be able to integrate their past and understand they're both two people carrying bags, and now they're going to carry those bags together, and so that shows up in a different way. Real love, and I've even seen it love showing up for people like in their 80s, third time around, or having never had partnered, and finding a partner very late in life, and that shows up in a whole different way, that's absolutely real too, but I think at the core of all types of real love is one, the ability to both people have to want the relationship, and they have. To be willing to work for the relationship, it's not just like what I want or you want, but it's oftentimes if they can ask the question, like what's the problem, and how is are we a team against the problem, or to be able to solve the problem, and I think that's sort of like the realist type of love that's out there, Michael Hingson  50:26 and I would, would also say it goes back to something we talked about earlier with, with dogs, dogs are are very much open to and do love unconditionally, and when we develop that kind of a relationship, it's as strong as any other kind of relationship that we can develop. When both sides of that relationship sense it and know it, it creates a bond that's, as I said earlier, second to none. Speaker 1  50:58 Yeah, that's a really great way of putting Michael Hingson  51:02 it. I would, I would not want to do anything to betray my guide dog or any of the guide dogs that I've had, but I've learned how to create those teams, and I think that's very important. One thing that that sticks in my mind dealing with dogs is when I lived in Northern California, we were very close to the Marin Humane Society, which is one of the more famous organizations of that type in the world. We were talking to one of the people at the Marin Humane Society one day, and they were talking about the fact that they're growing in class sizes and growing in the number of classes that they have to offer, but what they also point out is that 90% of the training isn't training the dog, it's training the human, which is really true. There's so much that humans don't really work to develop the relationship that they should, and that if they really truly understood it, it would, it would be a whole lot different relationship that they would experience, Speaker 1  52:05 yeah, that's a really nice way of looking at it. Michael Hingson  52:10 Well, so you have love notes that are growing by loops and bounds in a lot of ways, and you have, how many different places are doing the shows now? Speaker 1  52:24 Well, so far we have Indianapolis, Chicago, Redding, Pennsylvania, and then we have another Pennsylvania city, Lancaster, Pennsylvania, and we're in talks right now with Atlanta, Georgia, and Tampa, Florida. Michael Hingson  52:42 Wow, so it's growing, Speaker 1  52:45 it's growing, it's starting to spread. We're starting to spread some love. Michael Hingson  52:51 I get it. What do you think about that? Speaker 1  52:54 I think it's great. Like, I hope I'd love to see one in every city. Such a nice event that really brings the community together. Michael Hingson  53:04 So, how often do the shows run? Is it just like on Valentine's Day, or do they go throughout the whole year? Speaker 1  53:10 It can be any time of year, and it's usually just a one-day event. Sometimes there's multiple shows on one day, but yeah, it's just a one day. Oftentimes the local producer will partner with a local charity, so we try to give back in that way too, and they can choose the charity they want, or, or sometimes they're trying to fund like a scholarship fund, or or something like that. I do encourage that, and and we have like a mastermind group among the producers just trying to support each other as creative entrepreneurs. Michael Hingson  53:46 Well, you're you're seeing a lot of success with it. What kind of surprises have you experienced? This must be kind of a thrill, and a lot of, a lot of surprises for you. Speaker 1  53:58 Well, one of the surprises. well, I'm not surprised by it anymore, but I, I can, I'm certain, always surprised when I have a cast member who, at the very last minute, you know, they've gone through all the rehearsals, all the prep work, all the editing, and then at the very last second they pull out of the show, I've had that happen each show, so now I know how to plan for it, and know how to prepare, you know, producers for it. But yeah, that, that's always surprising to me. Michael Hingson  54:34 It's an adventure, isn't it? Speaker 1  54:35 Sure is. Yeah, gotta sing quickly on your feet. Michael Hingson  54:39 Yeah, you definitely have to do that. Tell us a little bit about Socroc, the company you and your brother formed, and what that's all about. Speaker 1  54:47 Sure, well, my brother was a professional soccer player, and he, when he retired, he moved to Manhattan, thinking he was going to be an actor, and as most actors. Oh, they need a second job to support themselves. Yeah, so became a personal trainer, and he was personal training, and some of his clients got word that he'd been a professional soccer player, and they begged him, they're like, can you teach our kids soccer? So it kind of happened by accident, and just a few balls and cones in Central Park, teaching soccer to little kids, and over the years it's grown and grown and grown and grown. We're in our like 20th year, and so during it was like maybe five years ago, he, it just got out of hand, like it was getting too big, and he needed help, and that was when I had gone through the divorce, and I like explained I'd been in business before, and I wanted a change, so he offered me, you know, a position to come and help him and run, so I run the business side of the soccer, and he runs the soccer side, and we're all throughout Manhattan, we, we do public classes in the parks and playgrounds, and then, like, now in the winter time, we rent space all around the city, and then we also partner with private schools and public schools throughout the city, and we do birthday parties and personal training, and we're starting a kids of all abilities program, and that's that's like our new initiative right now, and and then the spring we're expanding into actually into basketball too, BB Rock, we're calling Michael Hingson  56:29 it. Oh, that's cool. Well, you're doing a lot of different things, you speak, you're an author, you're an educator. We haven't talked about, I guess it's you work with Speaker 1  56:39 SUNY. I teach at the City University of New York, which is part of SUNY, and that work I really love. Yeah, Michael Hingson  56:47 tell, tell me about that. Then, Speaker 1  56:49 so they have an initiative, it's through the Manhattan Educational Opportunity Center, and SUNY provides grants for adult students returning who need to get their high school epilepticy, their GED. So I teach writing the writing section of the GED, and this I - these are the students I like the most, and I've taught at all levels, from freshman comp all the way up to graduate level MFA, and it's the GED adult student that I enjoy the most. So, I'll, when I, when I'm done with you, I actually will zoom up to Harlem, and I'll be teaching GED time tonight. Michael Hingson  57:35 Okay. Well, you're doing all of these different things. How do you keep yourself grounded, and how do you keep the creative juices going? Speaker 1  57:44 Well, that can sometimes be a challenge. Michael Hingson  57:46 I bet, Speaker 1  57:47 but I do. I exercise. That's one thing I really, I love to exercise, and I'm getting better at just taking time for myself, but I also feel like what I do isn't work, like I enjoy what I do, so I always try to bring a sense of gratitude to each day in that way. Michael Hingson  58:13 Yeah, well, and taking time for yourself is is important to do, and and now you have a teacup poodle to share it with, and I'll bet you guys have some interesting conversations. Speaker 1  58:26 Yeah, we sure do. She's a cutie, she's just lying on the little chair right over here. Michael Hingson  58:33 Yeah, my, my dog is over here on his bed, so he, he, he monitors me. Speaker 1  58:41 Yeah, she's been really good, because sometimes when I'm on the Zoom like this, she, she'll start to bark. She doesn't like paying attention to somebody else. Michael Hingson  58:48 Well, one of these days we'll have to end up in Manhattan and come and meet her. Speaker 1  58:54 That sounds Michael Hingson  58:55 be kind of fun. Speaker 1  58:57 That sure would. Michael Hingson  58:58 Well, so tell me, what's next for you? What do you envision going forward from here? Speaker 1  59:04 Well, my hope is actually, I would love, because there have so much fodder now, all these different stories, love stories. My hope is to launch a podcast, a Love Notes podcast that would feature the storyteller and their story, and then I would do an interview of the story behind the story, because people always have questions. They'll hear a story, or they'll read the story, and it's really short. It's like 700 or 1000 words, and they'll always want to know, like, well, what happened to them, or how did that end up. So I envisioned this podcast of love notes, real stories by real people about real love, and that would be like the the meat of it, and then they're at the end of each one, there'd be like a love letter, and people could write love letters that would be shared on the podcast, and tell Michael Hingson  59:55 me, Speaker 1  59:56 you know, like, dear Michael, this is why I love you, and then it would be a. Letter, so that's that's I'd like to see more satellite cities. I'd like to get the next edition of the book out, and then launch the podcast by Trifecta. Michael Hingson  1:00:13 Lots going on, needless to say. Well, if people want to reach out to you, talk about creating their own love notes, or as you said, you'd love to find people who want to help produce in various cities. How do they do that? Speaker 1  1:00:27 Well, probably the easiest thing to do is first, if they just want to learn more about the project in general, would just be to check out the website, and that's at www dot Love Notes worldwide.com and from there, then you can, you can get a hold of me, but I'll give my email address also, it's Heather at Heather Christy, C H R I s t i e books.com so either just hit the website or send me an email directly, and I, yeah, I'd love to talk to anybody who's got a story they want to share, or anyone who's thinking like maybe they'd love to bring a love notes to their community. Michael Hingson  1:01:19 Cool. Well, I hope people will reach out and that you'll get lots of interest from our podcast. It's a, it's a fun thing, and I hope that people will respond. So, all of you out there, email Heather. Speaker 1  1:01:34 That sounds great. And my last little plug: if anybody would love to watch the Love Notes show on January, february 14 for Valentine's Day. You can find that information on the website too. Michael Hingson  1:01:48 What I'm trying to remember, what day of the week february 14 is going to be in 2026 Speaker 1  1:01:53 It's a Michael Hingson  1:01:54 Saturday, great day to Speaker 1  1:01:57 do it. So you can watch it, and actually the live stream will stay live for a week, so if you're not able to watch it that night, you can watch it during the week. Michael Hingson  1:02:05 Oh, cool. Well, I hope people will do that, and I want to thank you for being here. But I want to thank all of you out there for being a part of this today. Heather has had a lot of interesting things to say, and I hope that you'll help her and help yourself by helping her to be more successful. I'd love to hear from you. We'd love to hear your thoughts. Please feel free to email me at Michael H i@accessibe.com that's M I C H A E L H I at Accessi B A C C E S S I B e.com We'd love it and would greatly appreciate it if wherever you are listening or watching the podcast, if you'll give us a five star review, but also, or a rating, but also give us a review. We love reviews, we appreciate reviews, and we really value all the people who have done it so far, and we ask that you do it again, or you do it for the first time. So, please let us know what you think by writing reviews. If you know anyone who ought to be a guest, we'd love it if you'd let us know. Heather, you as well. Anyone that you think ought to be a guest on Unstoppable Mindset, we would really love to be introduced. My belief is everyone has stories to tell, so don't be shy. We'd love to hear from you. But Heather, once again, I want to thank you for being here. This has been absolutely wonderful. Speaker 1  1:03:26 Thank you so much, Michael. It's been so much fun to talk to you this afternoon. Michael Hingson  1:03:32 What if the biggest thing holding you back isn't what's in front of you, but rather what you believe? Welcome to Unstoppable Mindset, where inclusion, diversity, and the unexpected meet. I'm your host, Michael Hingson, speaker, author, and advocate for inclusion and possibilities. This podcast explores how the beliefs we carry shape the way we live, lead, and connect with others each week. I talk with people who challenge assumptions, face adversity head on, and show what's possible when we choose curiosity over fear. Together, we focus on mindset, resilience, and the small shifts that lead to meaningful change. Let's get started, 1:04:24 I.

Send us Fan MailPort Authority is a rock band from Chicago's South Side, formed in 8th grade by John McFarland and Scott Bonshire. Reuniting in 2025 with Kristen McFarland on vocals and Brian Sarna on bass, the band returns with fresh energy and classic rock roots.Support the showPodcast edited by Paul Martin.Theme song courtesy of M&R Rush.www.rocknrollchicagopodcast.com

Spencer Schrage is an accomplished brand and business strategist who currently serves as the Managing Director of North America for M&C Saatchi Consulting, a role he stepped into in early 2026 to lead the agency's regional consulting division, focusing on brand repositioning and go-to-market strategies. Brand & Corporate Strategy: Throughout his career, Schrage has counseled numerous CEOs and executive leadership teams on major corporate transformations, rebrands, and transactions. He specializes in connecting brand identity directly to corporate growth strategy, purpose, and narrative development. Weber Shandwick: Prior to joining M&C Saatchi, he served as the Executive Vice President and Global Head of Consulting and Corporate Brand at Weber Shandwick. Ogilvy Consulting: For nearly a decade, Schrage was a Partner and Principal with Ogilvy Consulting, the strategy and innovation branch of the creative network. There, he managed the group and oversaw a high-profile portfolio of clients primarily in the financial services and fast-moving consumer goods (FMCG) sectors, including American Express, Capital One, Coca-Cola, Citizens Bank, and Robert Half. Early Career & Politics: Before transitioning into corporate consulting, Schrage worked in the political sphere. Notably, he served as the Head of Communications for the Port Authority of NY & NJ during the rebuilding of the World Trade Center, and as a chief fundraiser for Hillary Clinton's first presidential campaign. Schrage is a frequent commentator on modern marketing trends, particularly regarding how heritage brands can evolve without losing their core identity, and how companies must shift away from static "brand purpose" statements to better engage Gen Z and Millennial audiences. In recognition of his leadership in the business community, he was honored as a David Rockefeller Fellow by the Partnership for New York City in 2023. Core Expertise & Career HighlightsThought Leadership & Recognition

Understanding how federal agencies and primes actually buy is the competitive edge that most small business owners never develop — and in this episode, seasoned contractor David Hernandez breaks down exactly why your certification alone will not get you in the door. If you have been chasing work without understanding the procurement chain, this conversation will reframe your entire BD approach. Know your real buyer before you pitch: The insulation subcontractor story reveals why targeting the general contractor directly was the wrong move — the mechanical sub controlled that purchase, and no amount of veteran status changed that reality Use pre-bid meetings as a positioning tool: David explains how showing up to a $30 million Army Corps deep tunnel project and signing in as SDVOSB and 8(a) signaled to every prime in the room that he was the set-aside solution they needed to meet Price your certifications into your strategy: When David bid the control building at double his standard rate, he understood the prime's pressure to meet SBA set-aside requirements — and that leverage is available to any certified small business willing to study how contracts are structured When agencies push back, know when to walk: Whether it was the Port Authority denying a compliant 51% joint venture or a Chicago tow authority twice awarding to a higher bidder, David's lesson is the same — fighting bureaucratic discretion costs more than moving on Qualifications must match execution reality: Winning a contract you cannot deliver is worse than losing the bid — Army Corps quality control, safety, and reporting requirements are nonnegotiable, and certifications do not substitute for operational readiness Subscribe and join the Federal Help Center community at federalhelpcenter.com, where contractors help contractors win. EPISODE CHAPTERS: 0:00 - Welcome to the Federal Help Center podcast 0:27 - The insulation sub who complained to the wrong person 1:52 - Why understanding how primes buy changes everything 2:51 - Showing up to a $30 million Army Corps pre-bid meeting 4:19 - Bidding the control building at double standard rate 5:15 - Using certifications as strategic leverage not just identity 6:11 - When the Port Authority denied a compliant joint venture 8:01 - Lessons from being low bidder and still losing the award 10:26 - Knowing when to walk away and redirect your energy 10:42 - Community close and call to action Market Intelligence gives you the federal opportunities, agency signals, recompete intel, and pursuit briefs that tell you not just what contracts exist, but which ones to chase and how to win them. Sign up for free Daily Alerts and get opportunities delivered to your inbox before the day starts.

Join Captain Jeff, Captain Nick, Alpha Juliet, and Producer/Curator Liz. Enjoy! APG 706 SHOW NOTES WITH LINKS AND PICS 00:00:00 Introduction 00:06:22 FEEDBACK 00:06:46 Brian from Katy, Texas – LaGuardia Plane Crash 00:11:21 Andy Harris – Retirements 00:24:48 Deanna Tickle – It’s Me Again! 00:33:22 Murilo Barbosa – Landing on the Wrong Airport 00:43:42 Steve Simpson – APG701 FedEx/Alaska Close Call 00:46:55 Mahzuz Karim – Go Arounds 00:58:50 GETTING TO KNOW US 01:21:51 NEWS 01:22:09 Firefighters Likely Had Limited View of Approaching Plane in LaGuardia Crash 01:32:51 Port Authority to Install Tracker Not Used During Deadly LaGuardia Crash 01:43:23 FINAL REPORT – Hop-A-Jet – Challenger Crash 01:56:42 WRAP UP Watch the video of our live stream recording! Go to our YouTube channel! Give us your review in iTunes! I’m “airlinepilotguy” on Facebook, and “airlinepilotguy” on Twitter. feedback@airlinepilotguy.com airlinepilotguy.com ATC audio from https://LiveATC.net Intro/outro Music, Coffee Fund theme music by Geoff Smith thegeoffsmith.com Dr. Steph’s intro music by Nevil Bounds Capt Nick’s intro music by Kevin from Norway (aka Kevski) Copyright © AirlinePilotGuy 2026, All Rights Reserved Airline Pilot Guy Show by Jeff Nielsen is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License

On this week's episode of AvTalk, the NTSB's preliminary report on the crash at La Guardia Airport in New York lays out the avenues of investigation and spurs the Port Authority to action. FedEx says it will put the MD-11 back into service in May, but the FAA still needs to weigh in. US low […] The post AvTalk Episode 368: Humanoids handling your bags? appeared first on Flightradar24 Blog.

Todd Curtis and John Goglia did some digging beyond the official investigation of the tragic March 22, 2026 collision at LaGuardia Airport involving an Air Canada regional jet and an airport fire truck operated by the Port Authority of New York and New Jersey. This incident raises serious questions about airport ground safety—and what they have found may surprise you. John digs into critical factors that could have contributed to the accident, including: - Why the fire truck may not have been visible on radar - How the lack of a transponder on emergency vehicles can create blind spots - Whether runway lighting and visibility played a role  - The potential impact of color vision on interpreting critical warning signals Despite having ground surveillance systems in place, air traffic controllers reportedly saw only two targets instead of seven separate vehicles. So what went wrong? Could something as simple as visibility—or even color perception—have made the difference between a safe crossing and a fatal mistake? This is a must-watch breakdown for pilots, aviation professionals, and anyone interested in how complex systems can fail under pressure.

A surgical drape. Found underneath the body of a 20-year-old woman in the woods of Manorville, Long Island. A hair on that drape matched Rex Heuermann's DNA profile, according to prosecutors. That single forensic detail tells you something critical about what prosecutors allege happened to Jessica Taylor — this wasn't impulsive. Someone came prepared.Episode 3 of "The Seven." This one centers on the planning document — the all-caps digital file prosecutors say they found on a hard drive in Heuermann's basement. Checklists organized by phase. Notes on sleep, evidence destruction, post-event protocols. Prosecutors allege the online content Heuermann consumed mirrored what was done to Jessica and Sandra Costilla.Jessica was 20. Working near Port Authority in Midtown Manhattan, the same neighborhood where Heuermann commuted to his architecture office. Her torso was found in 2003. Her head and hands weren't recovered until 2011 — forty miles away, along Ocean Parkway near Gilgo Beach, right alongside the Gilgo Four. Two dump sites. One victim. Eight years between discoveries. Her life, the forensic evidence, and why her case is the backbone of the entire prosecution — all covered here.Join Our SubStack For AD-FREE ADVANCE EPISODES & EXTRAS!: https://hiddenkillers.substack.com/Want to comment and watch this podcast as a video? Check out our YouTube Channel. https://www.youtube.com/channel/UC8-vxmbhTxxG10sO1izODJg?sub_confirmation=1Instagram https://www.instagram.com/hiddenkillerspod/Facebook https://www.facebook.com/hiddenkillerspod/Tik-Tok https://www.tiktok.com/@hiddenkillerspodX Twitter https://x.com/TrueCrimePodThis publication contains commentary and opinion based on publicly available information. All individuals are presumed innocent until proven guilty in a court of law. Nothing published here should be taken as a statement of fact, health or legal advice.#JessicaTaylor #RexHeuermann #GilgoBeach #LISK #TrueCrime #PlanningDocument #Manorville #TrueCrimeToday #ColdCase #TheSeven

Her remains were split across Manorville and Gilgo Beach. Eight years apart. Forty miles between them. Jessica Taylor was 20 years old and working near Port Authority when she vanished in 2003. Prosecutors say the man who allegedly killed her worked in the same Midtown neighborhood — and brought surgical drapes and hand-powered saws with him.Episode 3 of "The Seven." This one breaks down the case that reveals the most about the alleged methodology. The planning document prosecutors recovered from Heuermann's basement laptop. The forensic links between Jessica's dismemberment and Valerie Mack's. The DNA on the surgical drape. The violent online content that prosecutors say mirrored what was done to Jessica's body.Jessica was the youngest victim. She was working in the margins of a city that didn't notice her absence. According to prosecutors, the man who allegedly encountered her had been doing this for a decade by 2003 and had evolved his process to the point of bringing medical-grade materials and maintaining written protocols. Her life, the forensic evidence, and the full weight of the prosecution's case — all covered here.Join Our SubStack For AD-FREE ADVANCE EPISODES & EXTRAS!: https://hiddenkillers.substack.com/Want to comment and watch this podcast as a video? Check out our YouTube Channel. https://www.youtube.com/channel/UC8-vxmbhTxxG10sO1izODJg?sub_confirmation=1Instagram https://www.instagram.com/hiddenkillerspod/Facebook https://www.facebook.com/hiddenkillerspod/Tik-Tok https://www.tiktok.com/@hiddenkillerspodX Twitter https://x.com/TrueCrimePodThis publication contains commentary and opinion based on publicly available information. All individuals are presumed innocent until proven guilty in a court of law. Nothing published here should be taken as a statement of fact, health or legal advice.#JessicaTaylor #RexHeuermann #GilgoBeach #Manorville #LISK #HiddenKillers #TheSeven #TrueCrime #ColdCase #GilgoBeachKiller

On this Wednesday Tunnel to Towers edition of Sid & Friends in the Morning, Sid details the killing of Loyola University Chicago student Sheridan Gorman last week by an illegal immigrant, an update on the regional Air Canada jet that collided into a Port Authority airport vehicle at LaGuardia Airport in New York City late Sunday, Democrat Emily Gregory winning a Florida special election & flipping a state legislative district that is home to Mar-a-Lago, the United States Senate voting to confirm Markwayne Mullin as the 9th Secretary of the Department of Homeland Security (DHS) in a bipartisan vote of 54-45, and the official start of the Major League Baseball regular season tonight with the Yankees & Giants in San Francisco. Donna Rotunno, Jon Heyman, Peter King, Rich Lowry & Scott LoBaido join Sid on this hump day T2T installment of Sid & Friends in the Morning. Learn more about your ad choices. Visit megaphone.fm/adchoices

Two pilots were killed and 41 people were taken to hospitals after an Air Canada flight struck a Port Authority fire rescue vehicle on a runway at LaGuardia Airport late Sunday, officials said. Plus, President Trump backs away from his threat to obliterate Iranian power plants, claiming there have been quote "major points of agreement" in new talks with Tehran. Tehran, however, says there are no talks.   Learn more about your ad choices. Visit podcastchoices.com/adchoices

On this Tuesday edition of Sid & Friends in the Morning, Sid returns to the host chair after his long weekend with family down in Florida, breaking down the mess at LaGuardia airport, where an Air Canada jet collided into a Port Authority airport vehicle late Sunday, an on-the-ground crash that demolished the front of the airplane, killed two pilots, injured dozens of passengers and prompted the airport to shut down. Sid then expands on the Trump administration deploying ICE and other Homeland Security agents to 14 of the nation's airports yesterday to help shuttle passengers through overcrowded TSA checkpoints. The Iran war rages as oil and stock markets grapple with conflicting messages from President Trump and Tehran, and Dylan Darling plays hero in St. John's 67-65 victory Sunday over Kansas in the second round of the NCAA tournament, punching the Red Storm's ticket to their first Sweet 16 since 1999. Alex Zdan, Betsy McCaughey, Bo Dietl, Brilyn Hollyhand, Harmeet Dhillon & Jonny Daniels join Sid on this Tuesday installment of Sid & Friends in the Morning. Learn more about your ad choices. Visit megaphone.fm/adchoices

March 23, 2026; 6pm; Confusion is swirling around Donald Trump's war in Iran, now entering its fourth week, as Trump backs off a potentially illegal threat to “obliterate” civilian power plants. Plus, the NTSB holds a press conference after a regional Air Canada jet collided with a Port Authority airport vehicle at LaGuardia Airport in New York City, killing two people. To listen to this show and other MS podcasts without ads, sign up for MS NOW Premium on Apple Podcasts. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

New York City’s LaGuardia Airport has been shut down until further notice. Just before midnight last night an Air Canada flight arriving from Montreal collided with an emergency vehicle on the tarmac. Officials say both the pilot and the co-pilot of the plane were killed in the crash and two Port Authority police officers along with 41 passengers suffered injuries. ”See omnystudio.com/listener for privacy information.

New York City’s LaGuardia Airport has been shut down until further notice. Just before midnight last night an Air Canada flight arriving from Montreal collided with an emergency vehicle on the tarmac. Officials say both the pilot and the co-pilot of the plane were killed in the crash and two Port Authority police officers along with 41 passengers suffered injuries. ”See omnystudio.com/listener for privacy information.

New York City’s LaGuardia Airport has been shut down until further notice. Just before midnight last night an Air Canada flight arriving from Montreal collided with an emergency vehicle on the tarmac. Officials say both the pilot and the co-pilot of the plane were killed in the crash and two Port Authority police officers along with 41 passengers suffered injuries. ”See omnystudio.com/listener for privacy information.

Air Canada flight collides with a Port Authority vehicle at New York's LaGuardia Airport, Iran threatens to retaliate against Gulf energy and water after Trump ultimatum, and how to navigate airport security like a pro.

A tragic aviation accident dominated the headlines as two pilots were killed after an Air Canada Express flight collided with a Port Authority fire-rescue vehicle while landing at LaGuardia Airport, injuring dozens of passengers and forcing the airport to shut down during an ongoing federal investigation. Officials confirmed the aircraft was arriving from Montreal when the collision occurred, and investigators from the NTSB are now examining air traffic control communications and runway procedures to determine what went wrong. In entertainment news, Michael B. Jordan is fueling excitement after addressing rumors that he may star in Universal’s upcoming Miami Vice reboot, with reports suggesting he could play Rico Tubbs opposite Austin Butler and that his recent Oscar win has significantly raised his asking price. Meanwhile, alleged tension between Regina Hall and Teyana Taylor on the set of One Battle After Another has sparked online debate, though some insiders and cast voices have pushed back on claims of serious conflict. The Hot Spot also highlighted Mary J. Blige opening up about a painful early-career encounter with an unnamed idol who criticized her appearance and vocals—a moment she says deeply hurt her but ultimately helped shape her resilience and legendary career. Website: https://www.urban1podcasts.com/rickey-smiley-morning-show See omnystudio.com/listener for privacy information.

A tragic aviation accident dominated the headlines as two pilots were killed after an Air Canada Express flight collided with a Port Authority fire-rescue vehicle while landing at LaGuardia Airport, injuring dozens of passengers and forcing the airport to shut down during an ongoing federal investigation. Officials confirmed the aircraft was arriving from Montreal when the collision occurred, and investigators from the NTSB are now examining air traffic control communications and runway procedures to determine what went wrong. See omnystudio.com/listener for privacy information.