Podcasts about customer success lead

Send us a textAs part of the Leaders in Customer Loyalty: Industry Voices series, we had the opportunity to speak with Alexa Pak, Customer Success Lead of EMEA at Talon.One. Pak brings extensive expertise in helping brands enhance their loyalty programs through strategic innovation and personalization.In this discussion, she shares her insights on key trends that will shape customer loyalty in 2025 and beyond.

Is climate risk a part of your analysis? On the podcast this week we are spotlighting an important collaboration between Mitiga, a climate risk intelligence provider, and insurer HDI Global. As climate change rises to become one of the most pertinent and defining risks of our generation, find out how the partnership is working to evolve the landscape of climate risk management for various industries. One such asset is Mitiga's platform EarthScan. Joining Matthew is Wiebke Cundill, Senior Risk Engineer at HDI Global SE and Jonathan Liddell, Customer Success Lead at Mitiga. Key talking points include: How EarthScan can help customers understand the risks posed by climate change The transition from focusing just on natural hazards to climate risk Downscaling data into an asset class Business as usual, Emissions peak in 2040 or Paris-aligned future? Mitiga helps HDI move into the future  How HDI offers site specific assessment of climate risks - from site to consulting and adoption Importance of trust and collaboration Understanding EarthScanTM You can listen to our past episode with Dr Verena Brenner from HDI TH!NX here and find out more about HDI's climate risk reporting services here. If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. To find out more about InsTech, our membership and offerings visit www.instech.co or contact us hello@instech.co Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Specify why granularity of data is important when it comes to understanding and modelling future climate risks Explain why insurers cannot simply rely on past data when considering resilience toward climate  Identify what types of future has Mitiga modelled, what are their differences and why are all three of these scenarios important If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 306 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Geraldo Bravo is the customer success lead and cybersecurity specialist at GM Sectec. In this episode, he joins host Heather Engel to discuss data discovery, the cybersecurity market in Brazil, and more. The Payment Security series is brought to you by GM Sectec. With operations in 50 countries worldwide and headquartered in San Juan, Puerto Rico, GM Sectec has over 50 years of service in the technology and security verticals. To learn more about GM Sectec, visit https://gmsectec.com

In this episode, we sit down with Richard Koh, Customer Success Lead and CTO for Microsoft Singapore, who shares insights from his impressive career spanning nearly 30 years in the technology industry.  Richard discusses his career path, which took him from Silicon Valley to Singapore and back again, highlighting the importance of seizing opportunities and learning from diverse experiences. Richard also provides valuable career advice, emphasizing the significance of networking, staying open to different perspectives, and being prepared for unexpected opportunities. He dispels the myth of blindly following passion and encourages listeners to approach their careers with an adventurous spirit, always willing to learn and adapt. Join us for an inspiring conversation with Richard Koh as we explore the twists and turns of his career journey and gain valuable insights into navigating your own path in the dynamic world of technology. Find Richard Koh online: https://www.linkedin.com/in/richardkoh/ Follow the host Vera Siertsema for more updates of the State of Mind episodes: https://www.linkedin.com/in/verasiertsema/

Hi friends! Yay, you're here and we are so excited to continue sharing some of our favorite things with you about our friends at Goodshuffle Pro. Last week we talked to Karen Gordon about How Goodshuffle Pro Empowers Your Sales (it was really good)! In today's episode, Cam sat down with Colin Connor, the Customer Success Lead at Goodshuffle Pro, and how he works with vendors to grow their businesses and reach their goals by sharing actionable insights and tracking benchmarks for their progress. This software has so many incomparable features that you will not find elsewhere, and we are excited to share these with you! Join us on today's episode. Here is a sneak peek of what this episode consists of: [2:36] Meet Colin Connor of Goodshuffle Pro [4:15] How Goodshuffle Pro Manages Your Inventory [9:50] Data & Finances In Your Business [15:35] How Goodshuffle Pro Can Manage Your Operations Logistics [37:52] A very special offer for you! [39:16] The Success of Your Sales Team & Operations Team [50:20] Our Favorite Goodshuffle Pro Features Product or Affiliate Links Ep. 167 — How Goodshuffle Pro Empowers Your Sales with Karen Gordon Try Goodshuffle Pro Today and Get: — Free Demo — 14 Day Free Trial — 50% OFF Your 1st Month Next week, we are wrapping up this series with our friends at Goodshuffle Pro. We will be chatting with another team member of the Goodshuffle Pro crew and we cannot wait to share that with our community! As always, thank you for being here.

“65% of consumers plan to do all of their shopping before Black Friday / Cyber Monday!”This week we are joined by the extremely knowledgable and all round great guy, Brian Krug, who is the Customer Success Lead at Seguno.In this episode Brian shares his insights into how you can maximise your sales throughout the Black Friday Cyber Monday period via email, and why you should start preparing now. If you're looking to make the most of maximising Black Friday Cyber Monday this year this is an episode for you!Key takeaways:0:00 Introduction2:47 Brian's background & journey so far4:32 The pro's and con's of a small business7:28 Why start to think about BFCM now12:57 What you should be doing today to prepare16:08 Doing things differently this BFCM20:48 Timing & personalising your promotions correctly35:20 Building your welcome series43:15 Get your free email strategy sessionSeguno is offering Winning with Shopify listeners an extended free trial, plus a complementary strategy session with an email marketing expert. Visit https://www.seguno.com/winning-with-shopify-podcast to claim your offer.Website: https://winningwithshopify.com/YouTube: https://www.youtube.com/@winningwithshopifyInstagram: https://www.instagram.com/winning_with_shopify/TikTok: https://www.tiktok.com/@winningwithshopifySupport the show

We're back for another episode with Lia Fey, Customer Success Lead at Hornetsecurity. In today's episode, Lia brings her wealth of experience working closely with CISOs on a daily basis to share valuable insights and strategies for effectively collaborating with them.   CISOs face a unique set of challenges as they operate in high-pressure environments and navigate the intersection of compliance requirements as well as the security needs of an organization.   Join us as we explore the multifaceted nature of working with CISOs on security awareness and discover tips and tricks for fostering effective partnerships in the ever-evolving security and compliance landscape.  Timestamps: 3:25 – Initial Impressions and responsibilities of CISOs?  5:47 – CISOs and Interactions with the Rest of the Organization  8:47 – Responsibilities of CISOs  15:59 – What is the Most Effective Way to Communicate with CISOs  21:40 – How can we help CISOs solve difficult business challenges?  Episode Resources: EP09: Real World Guidance on Security Awareness Service Security Awareness Service Andy on LinkedIn, Twitter or Mastodon  Lia on LinkedIn 

In today's episode, our host Andy sits down with Lia Fey, Customer Success Lead at Hornetsecurity, to discuss why employees need to be trained on security awareness and what type of training works best. In addition, they explore the challenges businesses face when trying to train their employees in today's digital landscape.   Lia Fey brings her expertise to the table and sheds light on real-world scenarios where organizations have successfully prevented attacks because an end user possessed the knowledge and ability to react appropriately.  Timestamps: 2:32 – What is a security awareness service?  9:38 – Why is security awareness training so effective?  12:45 – Measuring end-user success and right-sizing training  20:11 – What is the right kind of end-user security training?  24:22 – Some real-world scenarios  28:35 – Do security awareness services help spot threats outside of email?  Episode Resources: Security Awareness Service Cyber Security Report 2023 Andy on LinkedIn, Twitter or Mastodon  Lia on LinkedIn 

Blue Netherclift is a Customer Success Lead at Live It, and the host of the Dads Without Borders podcast. He is also a wilderness first aid instructor and workshop facilitator. In this episode we talk about: - Being mindful of how your kids see your career - How to juggle family time and work time - Working on side hustles and passion projects as a busy working parent - The importance of being in nature as much as possible - The personal growth that comes from being a parent and much more! --- EPISODE LINKS: Instagram: https://www.instagram.com/dadwithoutborders/?hl=en Website: https://dad-without-borders-e10084dc.simplecast.com/ LinkedIn: https://www.linkedin.com/in/bluenetherclift/ PODCAST INFORMATION: email: successfulworkingparents@gmail.com musical credit: Hippie Beatnix (ID 1913) by Lobo Loco CC-by-nc-nd

Chat GPT, Generative AI and the money behind them! That's what we're going to talk about on the segment today. Our guest for today is from Microsoft, which has invested over US$10 billion in ChatGPT maker Open AI.  The company also launched earlier this month new versions of its Bing internet search engine and Edge browser powered by the newest technology from OpenAI.  At the launch, Microsoft had said that every percentage point of market share it gains in the search advertising market could bring in another US$2 billion of ad revenue.  But much of a share is the company aiming for? Also - what is the financial value of such Generative AI solutions at scale for businesses and how would that shake up the tech industry? How much of a first mover advantage can Microsoft gain as other tech giants play catch up? On Under the Radar, Drive Time's finance presenter Chua Tian Tian sat down with Richard Koh, Chief Technology Officer & Customer Success Lead, Microsoft Singapore for more. See omnystudio.com/listener for privacy information.

The metaverse has been one of those topic that has been talked about a lot but still leads to much confusion. And while we hear about the metaverse in the West or China, we rarely hear about what is happening in South-East Asia. In this episode we sat down with Elaine Pai, Customer Success Lead for South East Asia at Meta to uncover what is driving this technology across the region and where it will go in the coming years - and how when it comes to technology, the workplace and consumer worlds are closely intertwined.

On this episode of Estimate Rocket Radio, we talk with the Customer Success Lead at Estimate Rocket about the kind of Field Supervisor that keeps companies streamlined, profitable, and a great place to work. Field supervisors, project managers, production managers, and operations managers all have the same basic concern at the heart of their job--getting people to the right place at the right time, and to work well together. The moving pieces of schedules and job sites often make the trickiest pieces of management--human behavior--complicated and stressful. With the right tools, keeping order and motivating people can ago more smoothly, and profitability can be increased. Do you have the type of field supervisors and the right tools that keep the front line workers as profitable and happy as possible? Learn the keys in this episode!

We have entered an age of a professionalised internet with high expectations for accessible websites and mobile applications. On the show this week we are delighted to introduce listeners to Inclusion and Accessibility Labs, a spin-out company from the NCBI.IA Labs Co-Founder Kyran O'Mahoney, and Adele Buliman, QA and Customer Success Lead, tell us about the work the team is doing to drive forward the issue of equal inclusion and access to the digital world for everyone.What exactly is digital inclusion and why is it so important? What are legal requirements around digitally accessibility in Ireland and how are companies performing in this regard?  Kyran and Adela answer these questions and reveal the key findings from IA Labs' Digital Accessibility Index that analysed websites against a range of requirements set out by an EU Directive on digital accessibility introduced for public sector bodies in 2020.Support the show (https://www.ncbi.ie/supporting-us/donate-now/)

About the Episode Another gem of an episode! Today, we talk with Morika Georgieva around the neuroscience perspective and impact on business today. She loves the discipline of Customer Success so much that she finds it difficult to shut up about it and can be found discussing as part of her day job, her involvement with the CSN community and in conversations with connections within and beyond Customer Success. She's also passionate about finding ways to extend the reach and depth of Customer Success, not just as a field but as an embedded organisation-wide philosophy, to ensure success for all involved as well as progressing customer relationships to strategic partnerships rather than just as a vendor-supplier situation. We really enjoyed hearing her perspective on these topics, including some really tangible steps to creating and promoting an open, inclusive and proactive culture. About Morika Morika Georgieva is Customer Success Lead, EMEA at Permutive and heads up the digital events team at The Customer Success Network (check them out on Linkedin and YouTube). Her career focuses on Customer Success for enterprise B2B SaaS start ups in a multitude of industries, including advertising, recruitment, and hospitality. She is passionate about Customer Success, not only as a key part of business growth, but also as a corporate philosophy that should guide how companies conduct business with their customers and partners as well as how they approach their culture and employees. She has also just been voted one of the Top 100 Customer Success Strategists 2021! How to connect with Morika and her initiatives LinkedIn: Morika Georgieva Join the Customer Success Network here!

In this episode Javiera speaks about her perspective on the Activision Blizzard Lawsuit and what she believes needs to happen in order for us to collectively work towards a more diverse, inclusive and accessible games industry. I appreciated her thoughtfulness, ability to navigate these complex topics and speak with care and appreciation for all corners of the industry. Mentioned Links: Javiera's Twitter Thread about the Lawsuit: https://twitter.com/javierabegazo/status/1418220415424491521?s=20 Twitter - https://twitter.com/javierabegazo LinkedIn - https://www.linkedin.com/in/javierabegazo/ Zero To Play Links: Newsletter: https://www.getrevue.co/profile/zerotoplay Tw: www.twitter.com/zerotoplay IG: www.instagram.com/zerotoplayig FB: www.facebook.com/zerotoplay Web: www.zerotoplay.com Spotify: https://open.spotify.com/show/13V48s0adPvEQRHHKPUU13?si=37suNPd4RaKtj8x0syZb-w RSS Feed: https://feed.podbean.com/zerotoplay/feed.xml

Looking to modernize your PTO/A payment solutions? Some parents want to pay via credit card online yet others are totally opposed. How do PTAs and PTOs decide what's right for their school and how do they decide between Venmo, cash, check and more robust online payment solutions. In today's episode, we will discuss everything about online payment options for school groups.    About Our Guest: Tracy Smith, Customer Success Manager, Cheddar Up Tracy is the Customer Success Lead and PTA Vertical Lead for Cheddar Up. She is a tenured customer service and communications professional with over fifteen years of experience across a variety of industries. Tracy primarily focuses on addressing customer inquiries with empathy and an objective to improve their experience using the Cheddar Up platform. Prior to joining Cheddar Up, Tracy spent her career in corporate communications and community impact campaign management. Over the last seven years, Tracy invested a considerable amount of her time doing volunteer work, including three years as an elementary PTO president and several other years volunteering for church, Girl Scouts, and other school and community roles ranging from program leadership to fundraising management. Tracy grew up in Wisconsin and received her bachelor's degree in communication from the University of Wisconsin, Stevens Point. She currently resides in Denver, Colorado with her husband and two children.   This show is brought to you by K-12 Clothing. K-12 Clothing is a PTA-Dad created business focused on providing high-quality school apparel (spirit wear and uniforms) while increasing access to educational resources through fundraising in schools. Learn more at https://linktr.ee/k12clothing

Daria Abbaei is the Director of Investor Relations at Naples Technology Ventures, where she is responsible for interacting with all of our current and future LPs. Prior to NTV, Daria held several senior-level positions at SKOUT Cybersecurity including Customer Success Lead, Chief of Staff, and Director of Partner Enablement. In her role as Director of Partner Enablement, Daria was responsible for all client deployments and onboarding functions and oversaw all professional service engagements. While focusing on the direct client and partner experience, she managed relationships and built a high level of trust with top-tier customers where she sustained business growth and profitability by maximizing value. Daria's team was responsible for onboarding direct clients and partners in a seamless, rapid, and efficient manner. In order to do so, Daria believes in a transparent, open communication model where she always makes herself available in order to ensure the client's needs are always met. Daria attended Florida Gulf Coast University where she earned a degree in Psychology and Management. While in school, Daria also worked as an Operations Manager for a spirit company. Music credits: Clouds by MBB | https://soundcloud.com/mbbofficial, Music promoted by https://www.free-stock-music.com, Creative Commons Attribution-ShareAlike 3.0 Unported, https://creativecommons.org/licenses/by-sa/3.0/deed.en_US IMPORTANT NOTICE: This web series and podcast is intended for informational purposes only. The views expressed are not, and should not be construed as investment advice or recommendations. Recipients of this should do their own due diligence, taking into account their specific financial circumstances, investment objectives, and risk tolerance (which are not considered in this web series and podcast) before investing. None of this information communication is an offer, nor the solicitation of an offer, to buy or sell any of the assets mentioned herein. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/joelpalathinkal/support

En 2 ans chez Agicap, cette start-up FinTech en hypercroissance, Maud a évolué à deux reprises : entrée en tant que CSM, elle est passée Key Account Management Lead puis Customer Success Lead. Elle revient aujourd'hui au micro de AM KAM gram pour faire une rétrospective de ces 2 années mouvementées, avec conviction et humilité : - la genèse du département Customer Sucess en 2019, sa structuration actuelle en 5 pôles, et les changements à venir - les enjeux stratégiques de la mise à l'échelle du business (tout en gardant les pieds sur Terre !) et de la montée en compétences des équipes - l'importance en tant que Customer Success Lead de valoriser son équipe au quotidien, d'orchestrer la machine à la perfection, et de donner un cap et une vision pour la suite Le meilleur est à venir ! ;) Agicap recrute ! Contactez Maud sur LinkedIn : https://www.linkedin.com/in/maud-lavoizard/

In the first episode of LEAP's second season, we get to hear an exciting story from current Startuplifer, Joakim Isoaho. Joakim works as a Customer Success Lead at the Finnish company Matchmade in Los Angeles, which he joined in January 2020. After a couple of weeks in, the company shifted completely to remote work as the pandemic took over the world. Tune in to hear how he adapted to the new normal of remote work with a global team and his everyday life in California.

Chris Cardone, Customer Success Lead at Unstack, talked with John Bonini on an episode of the Metrics and Chill podcast. Chris shared how Unstack approaches one key metric that’s crucial for SaaS businesses: Churn.

From working at a hotel to being a high school teacher to being named Conga’s Global BDR of the Year in her first true sales role, Olivia Huff’s career has been one of big changes and fast success. Taking a leap of faith into the world of sales is no small feat, but Olivia’s determination to learn, grow, and lean into her greatest strengths has helped her find her calling. Olivia is now the Customer Success Lead at Canopy, a revenue leadership hub that connects, analyzes, and actively monitors every data point across your revenue team. She joined us on the show to talk about what she learned during her early career transitions and how those experiences helped shape her view of where she wants to be. She also shared her experience of taking on a sales role at a fast-paced start-up in 2020 and how Canopy is positioned to thrive. Take a listen! Learn More About Canopy: https://canopy.io Follow Olivia: https://www.linkedin.com/in/olivia-brown-huff-1726b484/

Money, money, money. We are gonna talk about where to invest your money to maximize GROWTH, and discuss whether we have to choose between protecting the environment or growing the economy. (Spoiler: We don't). Our guest Lisa Veliz Waweru is a well travelled global citizen who is passionate about sustainability. Lisa is the Co-Founder of Women in Climate Tech, and also the Customer Success Lead at The Climate Service. Lisa will tell us all about sustainable investments, why they are the future (or now...) of investments, why they are the secret to making you rich (No, it's not oil and gas. Get ahead of curve folks!), how to assess climate risks, and fancy jargons like ESG. Dive in! Women in Climate Tech: https://womeninclimatetech.org/ The Climate Service: https://www.theclimateservice.com/ ----- Youtube episode: https://www.youtube.com/watch?v=mtN0Pi0_6Ws Instagram/Twitter: @MakePeasNotBeef Website: https://www.makepeasnotbeef.com Be sure to follow me on social media and give me a shout! Questions and comments are welcome!

2021 has brought a renewed hope for the travel industry with over 50% of the countries opening up their domestic tourism sector. The pent-up demand for holidays and travel is now being realized. According to a recent survey, Business Travel could resume to a sizeable level by the end of the second quarter of 2021. However, it is imperative for travel businesses to also embrace the changes that are now becoming and acceptable norm. In this episode, we want to visit the new developments in the travel sector and how can agencies incorporate them. And to take us through this, we have Priyanka Prabhu with us. Priyanka is a Customer Success Lead at Qtech Software. She partners with Travel businesses to understand their requirements and help them overcome business challenges through technology solutions. 2021 has started on a very positive note, we are in an era where things are evolving at a high speed and many of our clients are ready to embrace the change with more diversified services. We have encountered two major themes: Preference towards Cash and Real time payments Vs the Credit System B2B Travel companies, extending their service to B2C There has been little to no realizations last year and the cash crunch can be felt. Now that the demand is rising and customer expectations are evolving, we are seeing this shift in B2B Travel from Credit to Cash. It is helping companies to keep a healthy service quality and extend added services like Safety Protocols and on-demand assistance. In such a scenario, it would be difficult for businesses to retain the travel agents booking in their system. How can travel companies overcome this? We have helped some of our customers overcome this challenge by adding multiple layers of programs that make it lucrative for agents to book from their system. For example: We have added the Loyalty Program and a Coupon Module to our B2B and B2C Booking engines for our customers. It helps them deliver added value to their travel agents and customers. The change has been well received by the agents. In the first month of 2021 we have already helped two of our customers launch their online B2C services. Primarily these businesses have been B2B for over a decade. And we are seeing more such interests from other B2B customers. When a B2B Travel Agency wants to launch B2C services, what are the most critical aspects to consider? There are 3 critical aspects: Addition of Flights module Integration of Insurance services & Demand for Channel Manager Integration What are the focus areas for Travel companies to grow in B2C? 1) Technology and Online tickets are he (Only) Way Forward 2) Mobilization will continue to grow 3) Intent data will drive decision making 4) A good social media handle is what one needs To know more about how your travel business can leverage technology to overcome the challenges in 2021, connect with us at www.qtechsoftware.com / www.otrams.com

Einer unserer beiden heutigen Gäste hat in Iserlohn, Wien, Stockholm und New York studiert. Er hat zwei Bachelor- und drei Masterabschlüsse unter anderem einen MBA an der Columbia Business School. Nach mehr als 7 Jahren bei McKinsey verließ er das Unternehmen als Engagement Manager, um bei dem spannenden Start-Up “Next Matter”, das Unternehmen bei der Digitalisierung ihrer Kernprozesse hilft, als “Customer Success Lead” weiter durchzustarten. Dort traf er auf unseren zweiten Gast, den Gründer von Next Matter. Dessen Weg war nicht weniger abwechslungsreich. Nach seinem Bachelor an der EBS und dem Berufseinstieg wechselt auch er zu McKinsey. In seinen ebenfalls fast 7 Jahren wurde auch er Engagement Manager und er absolvierte in dieser Zeit seinen INSEAD MBA. 2018 gründete er Next Matter. Seit über 3 Jahren beschäftigen wir uns mit der Frage, wie Arbeit den Menschen stärkt - statt ihn zu schwächen. Wie kann ein Thema, das einen so wesentlichen Anteil in unserem Alltag einnimmt, wieder mehr Sinn in unserem Leben stiften? Wie stellen wir sicher, dass aus der Corona-Krise nicht nur die Erkenntnis bleibt, dass Remote Work funktioniert, sondern auch, dass Menschen im Büro nicht beaufsichtigt werden müssen, ob sie auch wirklich arbeiten? Wir suchen nach Methoden, Vorbildern, Erfahrungen, Tools, Softwarelösungen und Ideen, die uns dem Kern von New Work näher bringen! Dabei beschäftigt uns immer wieder auch die Frage, ob wirklich alle Menschen das finden und leben können, was sie im Innersten wirklich, wirklich wollen. Ihr seid bei Episode 241 von “On the Way to New Work” heute mit Tassilo Benjamin Karunarathna und Jan Hugenroth.

This week we're joined by Ken Blom, SVP Ad Strategy and Partnerships at BuzzFeed. Hear what he's most proud of and how he's driving change in the media industry. Learn more about partnering with BuzzFeed, and find out how they help brands connect with their digital audiences, at https://advertise.buzzfeed.com/.

Over a quarter of the U.S. population alone doesn't own or use a bank account. Joined by financial inclusion experts Michael Coghlan, CEO at BrightFi and Tara Lacey, Customer Success Lead at Mambu, we take a global look at the needs of underserved segments and we explore the role that financial institutions and technology can play in helping level the playing field.

Welcome back to another episode of the Oil & Gas Tech Podcast. This week, our host Michael O'Sullivan sits down with Ashley Garcia, Sr. Customer Success Lead at SecurityGate.io and Ted Gutierrez, Co-Founder & CEO at SecurityGate.io. Links: https://www.securitygate.io  https://www.linkedin.com/in/ashleytennisgarcia/ https://www.linkedin.com/in/tedgutierrez/ Street Team If you're interested in joining the street team, join our Facebook Group here. Connect with OGGN Interested in Sponsoring?? If you would like to get your company in front of our professional audience, please contact our Producer, Savannah Wilson (Savannah.Wilson@oggn.com). More Oil and Gas Global Network Podcasts Oil and Gas This Week Podcast | Oil and Gas HS&E Podcast | Oil and Gas Industry Leaders | Oil and Gas Legal Risk | Oil and Gas Onshore | Oil and Gas Offshore  | PITCH Podcast |Oil and Gas Tech Podcast | Women Offshore Podcast | Permian Perspective Engage with Oil and Gas Global Network LinkedIn Group | Facebook | modalpoint | OGGN Connect with Michael O'Sullivan LinkedIn| E-Mail | Oil and Gas Global Network

As-a-service business models align the priorities of the vendor and the customer, while also having the potential to drive sustainability and the circular economy.  Today’s guest is Dave Mackerness, Customer Success Lead at Kaer, a firm based in Singapore that sells air conditioning as-a-service throughout Asia. We talk to Dave about how Kaer has shifted to the as-a-service rubric and in so doing has baked sustainability and circularity into their business model while driving their profits higher at the same time! Dave talks about the history of the firm and the different models they have adopted over the decades, and how they decided to put all the data they have gathered to a different use after drawing inspiration from the world of SaaS. Dave discusses what this looks like in real terms, explaining how Kaer installs air cooling systems in the buildings of their clients and sells them cool air, rather than the systems themselves. This approach has allowed Kaer to use data to build more efficient systems, saving them money to invest in technology that further optimizes their infrastructure. It also shifts the burden of sustainability onto Kaer’s shoulders rather than those of the client. This drives higher profit while saving a huge amount of energy too. We also talk to Dave about incorporating data science and machine learning into their cooling systems and the benefits this presents as well as concerns it raises. Another big takeaway is about the possibilities the as-a-service business model presents to companies becoming more disruptive. Tune in for this fascinating conversation about circularity and the world of as-a-service today!

Join Stephanie as she chats with Ashley Sauve, Customer Success Lead with the Meal Planning Platform That Clean Life and Registered Holistic Nutritionist. In this episode, Ashley shares with you the top 3 ways to bring more nutrition clients into your business. Join us as she discusses how getting clear on your niche, developing a lead magnet, and giving free talks will exponentially boost your biz! Freebies from That Clean Life Answer These 5 Questions to Get Clear on Your Niche Lead Magnet Creation for Nutrition Professionals 5 Steps to Giving a Free Talk That Gets You Paying Clients   Connect With Ashley That Clean Life Ashley's Instagram

Adrien a un parcours vertigineux : Dailymotion, Google, dataiku.  Aujourd'hui à un poste de management chez dataiku, il fait un bout de chemin avec nous pour nous parler de son quotidien : - savoir conjuguer un profil hybride, à la fois business et technique - mettre l'accent sur la Valeur de l'outil auprès des décideurs, plus que sur son utilisation technique - se projeter dans la relation la plus long-termiste possible avec ses clients

UC Today's Rob Scott, hosts Julien Lesaicherre, Customer Success Lead and Director of Global Sales at Workplace from Facebook.

In this episode of the Customer Strategy Podcast, I talk with Coleen Bachi, the Customer Success Lead at Hotjar.Coleen and I had a fascinating conversation around prioritization. Hotjar operates in a one-to-many world, and there are so many different programs and areas that Coleen and her colleagues can focus on. However, she wasn't sure where the biggest bang for their buck would come from and how they should plan for 2020. So we dug into Hotjar’s customer strategy, diagnosed what they are currently doing, and recommended areas they could focus on that would make the most impact in the future. We got to a great place at the end, where Coleen had a clear idea of what to do next and felt confident about what she was going to do moving forward. I think you're going to enjoy this episode. Resources mentioned:Download the Customer Strategy Method Blueprint.What to do next:Click here to become a guest on the showApply to work with Nils

Today Morgan and Craig chat with Amanda Neely, Marketing and Customer Success Lead with WinField United AnswerTech, on how WinField chooses the technologies they develop and the partnerships they create to help growers make data-driven decisions.

Join Stephanie as she chats with Ashley Sauve, Customer Success Lead with the Meal Planning Platform That Clean Life and Registered Holistic Nutritionist. In this episode, Ashley shares with you the top 3 ways to bring more nutrition clients into your business. Join us as she discusses how getting clear on your niche, developing a lead magnet, and giving free talks will exponentially boost your biz! -------- Freebies from That Clean Life Answer These 5 Questions to Get Clear on Your Niche Lead Magnet Creation for Nutrition Professionals 5 Steps to Giving a Free Talk That Gets You Paying Clients Connect With Ashley That Clean Life Ashley's Instagram  ------- Looking to gain more confidence with your client sessions? Check out Stephanie's Confident Client Sessions course for support!

Anne Krieger is a Customer Success Lead at Filestage. She has previously worked for Unamo and Loom. Specializing in customer retention and upselling, Anne believes the best tool in Customer Success are customers themselves.Key points you will learn: - How good onboarding increases LTV of each client.- How to create products that people want to buy.- The framework for getting feedback and improving a product.- How to incorporate Jobs-To-Be-Done framework into onboarding.- The role of videos in successful onboarding.- How to attract more clients with the highest LTV.Download free materials for this episode here:

Ashley Sauvé is a Holistic Nutritionist based in Toronto (but with clients all over the world). In the 3 years she's been seeing clients, she's been able to meet some of the most amazing people and help them transform their health using food. Alongside her nutrition practice she works with That Clean Life, a meal planning platform for wellness professionals and individuals that makes eating healthy simple and fun. As the Customer Success Lead on the team, her work focuses on helping her fellow nutrition professionals grow their business by sharing what she's learned first-hand as well as learn through them. In this episode we discuss: Creating Lead Magnets The Importance of a Mailing List Growing a Mailing List The 4 Stages of Building a Nutrition Business The Importance of Building a Blog Other Resources: www.ashleysauvehealth.com www.thatcleanlife.com www.instagram.com/ashleysauvehealth Thank you to this week’s sponsor, Wholly Veggie!  Wholly Veggie! was built on the belief that the world would be better off with more veggies at our tables. Not potato chips, hickory sticks or frosted flaky tips. Real veggies. The kind your grandma used to pull out of the ground when you were a wee child. This has been our goal since our founders first got together, and what still drives us to this day. Let’s face it. Everyone has seen a wilted carrot in their fridge. The truth is, eating veggies all the time is hard. That’s why we’ve worked to develop veggie products that offer convenience without sacrificing on the quality. No soy, gluten, dairy, GMOs’s, or added sugar can be found in products. We like to take the work out of the kitchen so your meal can include a nice Wholly Veggie! addition. Plus, you never have to see that wilted carrot again. Hooray! www.whollyveggie.com/

Where should teams begin to start building momentum and a thriving culture? Can meetings really be disrupted to become spaces of genuine productivity and value creation?  How can teams create a culture of shared ownership for meeting success? Join show host Dr. Krister Lowe and today’s featured guests Mamie Kanfer Stewart and Tai Tsao to explore these and other compelling topics on this week’s episode of the Team Coaching Zone podcast!  Mamie Kanfer Stewart is CEO and Founder of Meeteor, a collaboration company that helps organizations builds strong, healthy cultures in which people thrive. Tai Tsao is Change Management and Customer Success Lead at Meeteor. Some themes explored on the podcast include: How teams can build momentum by disrupting their meetings culture Mamie and Tai’s new book Momentum: Creating Effective, Engaging and Enjoyable Meetings The origins of the company and its name Meeteor: “Meetings with Impact” Insights into pitching team coaching to clients Meeteor’s 8 dimension team effectiveness model and tool: Balance, Communication, Change Agility, Common Vision and Direction, Accountability, Shared Support, Meaningful Engagement, and Trust Meeteor’s approach to working with teams: assessment; 2 week sprints including training, coaching and action modules for 2 to 4 months; sustaining new habits and change Meeteor’s approach to meetings: tips and techniques for before, during and after team meetings Desired outcomes, time management, agendas, notes, using tools and technologies and more to increase meeting effectiveness Research showing that 30% of meeting time is wasted due to inefficiencies A case example of how Meeteor helped a stone masonry company transform its team and organizational culture and how that impacted customers All team members, team leaders and team coaches will find this episode essential listening for transforming team meetings and more.  Join the movement for creating better meetings! Tune in today and let Mamie and Tai take your team coaching practice to the next level.  For episode show notes and more go to: https://www.TeamCoachingZone.com/meeteor. Learn more about Meeteor: Website: www.meeteor.com Twitter: https://twitter.com/meeteorHQ Facebook: https://www.facebook.com/meeteorHQ/ LinkedIn: https://www.linkedin.com/company/meeteor-software Link to article on Thriving Teams Model: Take Your Team from Good to Great with These 8 Elements of a Thriving Team (http://blog.meeteor.com/blog/thriving-team/) Mamie and Tai’s book available on Amazon For people interested in bulk orders discounts are available for 11+ books on the Meeteor website. Visit http://www.meeteor.com/store/momentum. If you're using twitter to push content you can mention Mamie and Tai @mamieks and @taitsao. Their respective websites are http://www.mamieks.com and http://www.taitsao.com