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The Intuitive Customer - Improve Your Customer Experience To Gain Growth
Have you ever said “thank you” to a chatbot or Chat GPT? Well, you're not alone—and you might just be weirder than you think. It turns out AI can be more empathic than people. But what do Customers think of AI experiences? Academic research reveals the answers we discuss in this show. In this special live-recorded episode from the SOCAP Conference, Colin Shaw and Professor Ryan Hamilton explore the psychology behind how customers actually feel about AI—and what that means for your customer experience. Ryan dives into the latest academic research on AI trust, customer behaviour, and why people treat AI like it's part of the cast of Friends. Meanwhile, Colin keeps things grounded with real-life examples with his usual “so what?” test. What You'll Learn in This Episode: Why 50% of customers trust companies less when they know AI is involved How AI literacy backfires (the more people understand it, the less they use it!) The subtle “outgroup” bias customers apply to AI systems Why hedonic recommendations (like chocolate) must come from humans How one bad AI interaction can poison the well for all future ones What the hell “personification” means—and why it matters for your brand The surprising emotional tension behind AI adoption (it's empowering and scary) Best Quote from the Episode: “AI isn't human, but customers treat it like it is—and that means it's being judged by human standards. If it screws up once, they'll remember. And they'll blame all AI for it.” – Professor Ryan Hamilton Resources Mentioned This podcast is sponsored by SOCAP International and IA Solutions, who are both as passionate about improving customer experience as we are. SOCAP: https://socap.org/ IA Solutions: https://iacallcenter.com/ Research References: Castelo, Noah, Maarten W. Bos, and Donald R. Lehmann (2019), “Task-Dependent Algorithm Aversion,” Journal of Marketing Research, 56 (5), 809-825. Dietvorst, Berkeley J., Joseph P. Simmons, and Cade Massey (2015), “Algorithm aversion: people erroneously avoid algorithms after seeing them err,” Journal of Experimental Psychology: General, 144, 1, 114. Hermann, Erik, and Stefano Puntoni, (2024), “Artificial intelligence and consumer behavior: From predictive to generative AI,” Journal of Business Research, 180, 114720. Ipsos (2022), “Global opinions about AI – January 2022, https://t.ly/qyyEI Longoni, Chiara, and Luca Cian (2022), “Artificial Intelligence in Utilitarian vs. Hedonic Contexts: The “Word-of-Machine” Effect,” Journal of Marketing, 86 (1), 91-108. Puntoni, Stefano, Rebecca W. Reczek, Markus Giesler, and Simona Botti (2021), “Consumers and Artificial Intelligence: An Experiential Perspective,” Journal of Marketing, 85 (1), 131-151. Santoro, Erik, and Benoît Monin (2023), “The AI Effect: People rate distinctively human attributes as more essential to being human after learning about artificial intelligence advances,” Journal of Experimental Social Psychology 107, 104464. About the Hosts: Colin Shaw is a LinkedIn 'Top Voice' with a massive 284,000 followers and 86,000 subscribers to his 'Why Customers Buy' newsletter. Shaw is named one of the world's 'Top 150 Business Influencers' by LinkedIn. His company, Beyond Philosophy LLC, has been selected four times by the Financial Times as a top management consultancy. Shaw is co-host of the top 1.5% podcast 'The Intuitive Customer'—with over 600,000 downloads—and author of eight best-sellers on customer experience, Shaw is a sought-after keynote speaker. Follow Colin on LinkedIn. Ryan Hamilton is a Professor of Marketing at Emory University's Goizueta Business School and co-author of 'The Intuitive Customer' book. An award-winning teacher and researcher in consumer psychology, he has been named one of Poets & Quants' "World's Best 40 B-School Profs Under 40." His research focuses on how brands, prices, and choice architecture influence shopper decision-making, and his findings have been published in top academic journals and covered by major media outlets like The New York Times and CNN. His work highlights how psychology can help firms better understand and serve their customers. Ryan has a new book launch in June 2025 called “The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things” Harvard Business Press Follow Ryan on LinkedIn. Subscribe & Follow Apple Podcasts Spotify
The Intuitive Customer - Improve Your Customer Experience To Gain Growth
Have you ever said “thank you” to a chatbot or Chat GPT? Well, you're not alone—and you might just be weirder than you think. It turns out AI can be more empathic than people. But what do Customers think of AI experiences? Academic research reveals the answers we discuss in this show. In this special live-recorded episode from the SOCAP Conference, Colin Shaw and Professor Ryan Hamilton explore the psychology behind how customers actually feel about AI—and what that means for your customer experience. Ryan dives into the latest academic research on AI trust, customer behaviour, and why people treat AI like it's part of the cast of Friends. Meanwhile, Colin keeps things grounded with real-life examples with his usual “so what?” test. What You'll Learn in This Episode: Why 50% of customers trust companies less when they know AI is involved How AI literacy backfires (the more people understand it, the less they use it!) The subtle “outgroup” bias customers apply to AI systems Why hedonic recommendations (like chocolate) must come from humans How one bad AI interaction can poison the well for all future ones What the hell “personification” means—and why it matters for your brand The surprising emotional tension behind AI adoption (it's empowering and scary) Best Quote from the Episode: “AI isn't human, but customers treat it like it is—and that means it's being judged by human standards. If it screws up once, they'll remember. And they'll blame all AI for it.” – Professor Ryan Hamilton Resources Mentioned This podcast is sponsored by SOCAP International and IA Solutions, who are both as passionate about improving customer experience as we are. SOCAP: https://socap.org/ IA Solutions: https://iacallcenter.com/ Research References: Castelo, Noah, Maarten W. Bos, and Donald R. Lehmann (2019), “Task-Dependent Algorithm Aversion,” Journal of Marketing Research, 56 (5), 809-825. Dietvorst, Berkeley J., Joseph P. Simmons, and Cade Massey (2015), “Algorithm aversion: people erroneously avoid algorithms after seeing them err,” Journal of Experimental Psychology: General, 144, 1, 114. Hermann, Erik, and Stefano Puntoni, (2024), “Artificial intelligence and consumer behavior: From predictive to generative AI,” Journal of Business Research, 180, 114720. Ipsos (2022), “Global opinions about AI – January 2022, https://t.ly/qyyEI Longoni, Chiara, and Luca Cian (2022), “Artificial Intelligence in Utilitarian vs. Hedonic Contexts: The “Word-of-Machine” Effect,” Journal of Marketing, 86 (1), 91-108. Puntoni, Stefano, Rebecca W. Reczek, Markus Giesler, and Simona Botti (2021), “Consumers and Artificial Intelligence: An Experiential Perspective,” Journal of Marketing, 85 (1), 131-151. Santoro, Erik, and Benoît Monin (2023), “The AI Effect: People rate distinctively human attributes as more essential to being human after learning about artificial intelligence advances,” Journal of Experimental Social Psychology 107, 104464. About the Hosts: Colin Shaw is a LinkedIn 'Top Voice' with a massive 284,000 followers and 86,000 subscribers to his 'Why Customers Buy' newsletter. Shaw is named one of the world's 'Top 150 Business Influencers' by LinkedIn. His company, Beyond Philosophy LLC, has been selected four times by the Financial Times as a top management consultancy. Shaw is co-host of the top 1.5% podcast 'The Intuitive Customer'—with over 600,000 downloads—and author of eight best-sellers on customer experience, Shaw is a sought-after keynote speaker. Follow Colin on LinkedIn. Ryan Hamilton is a Professor of Marketing at Emory University's Goizueta Business School and co-author of 'The Intuitive Customer' book. An award-winning teacher and researcher in consumer psychology, he has been named one of Poets & Quants' "World's Best 40 B-School Profs Under 40." His research focuses on how brands, prices, and choice architecture influence shopper decision-making, and his findings have been published in top academic journals and covered by major media outlets like The New York Times and CNN. His work highlights how psychology can help firms better understand and serve their customers. Ryan has a new book launch in June 2025 called “The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things” Harvard Business Press Follow Ryan on LinkedIn. Subscribe & Follow Apple Podcasts Spotify
El estado de salud del Papa Francisco mantiene en vilo al mundo. Cada mañana todas las miradas están puestas y pendientes de la nueva actualización que ofrece la Oficina de Prensa. Un mensaje que se espera con esperanza. La esperanza de que el Papa mejore. El cuadro clínico del Papa es complejo y el pronóstico es reservado. Desde el 14 de febrero continúa en el Hospital Gemelli de Roma. Pero, ¿qué hay del estado del Papa más allá de los partes médicos?¿Qué sabemos?¿Y del cuadro que presenta el Papa?¿Qué está pasando en Roma?¿Cómo se está viviendo en El Vaticano? Hoy en El Debate hablamos con María Rabell, corresponsal de El Debate en El Vaticano; Álex Navajas, redactor de Religión; y las claves de esta afección con el Dr. Ignacio García, vocal de la Sociedad Catalana de Neumología (SOCAP).See omnystudio.com/listener for privacy information.
Host Brian Walsh takes up ImpactAlpha's top stories with editor David Bank. Up this week: The ImpactAlpha team was at the SOCAP conference in SF, where the focus was on systemic change; how private investors are pouring more money into blended finance transactions; and, why global family offices are slowly warming up to climate investments.
Host Brian Walsh takes up ImpactAlpha's top stories with editor David Bank. Up this week: The ImpactAlpha team was at the SOCAP conference in SF, where the focus was on systemic change; how private investors are pouring more money into blended finance transactions; and, why global family offices are slowly warming up to climate investments.
Host Brian Walsh takes up ImpactAlpha's top stories with editor David Bank, dialing in from Amsterdam. Up this week: The GIIN's new report pegs the impact investing market at $1.5 trillion…ish; the reasons for and significance of the news that the Catalytic Capital Consortium is doubling down rather than shutting down its efforts to expand the use of the financing tool; and, a preview of ImpactAlpha's new documentary on the North Carolina model, premiering at SOCAP next week. Check out the trailer. Register for SOCAP24 using the code “s24_ImpactAlpha” to save $250.
Host Brian Walsh takes up ImpactAlpha's top stories with editor David Bank, dialing in from Amsterdam. Up this week: The GIIN's new report pegs the impact investing market at $1.5 trillion…ish; the reasons for and significance of the news that the Catalytic Capital Consortium is doubling down rather than shutting down its efforts to expand the use of the financing tool; and, a preview of ImpactAlpha's new documentary on the North Carolina model, premiering at SOCAP next week. Check out the trailer. Register for SOCAP24 using the code “s24_ImpactAlpha” to save $250.
In this BONUS episode of the My Curious Colleague - #cpgcx Podcast, Denise and @Ibrahiem Atshan (Abe) discuss a Sneak Peek of the upcoming SOCAP/Society of Consumer Affairs Professionals' Data and Analytics Workshop. Abe provides a line of sight into the workshop sharing insights into the event's structure, key sessions and the generous event sponsors.Abe also reflects on his journey to becoming the President of the Northeast Regional chapter of SOCAP, emphasizing the value of volunteering and leadership. The conversation also delves into the significance of AI in customer experience and the role of data analytics in driving business decisions. Chapters00:00 Introduction to SOCAP and the Data & Analytics Workshop04:14 Abe's Journey to Leadership in SOCAP07:48 Details of the Upcoming Data & Analytics Workshop11:55 Exploring AI in Customer Experience14:48 Benchmarking and Data Analytics Insights SponsorshipsThis episode is sponsored by @SOCAP – the industry group for Consumer Affairs Professionals. “Come for the knowledge, Stay for the network.” Check out all the benefits of becoming a member at socap.org#socapinternational
This and all episodes at: https://aiandyou.net/ . There is, perhaps, no more burning topic at the moment than the future of work, and so I am particularly grateful to welcome to the show Gary Bolles, author of The Next Rules of Work and a co-founder of eParachute.com, helping job-hunters & career changers with programs inspired by the evergreen book “What Color Is Your Parachute?” written by his father. Gary's courses on LinkedIn Learning have over 1 million learners and he is a former Silicon Valley executive and a co-founder of SoCap, the world's largest gathering of impact entrepreneurs and investors. Gary is adjunct Chair for the Future of Work for Singularity University, and as a partner in the consulting agency Charrette, he helps organizations, communities, educators and governments develop strategies for “what's next.” In the conclusion of the interview, we talk about unbossing and holacracies, how AI will impact organizational structures, fear, FOMO, and agency, and the Singularity University. All this plus our usual look at today's AI headlines. Transcript and URLs referenced at HumanCusp Blog.
This and all episodes at: https://aiandyou.net/ . There is, perhaps, no more burning topic at the moment than the future of work, and so I am particularly grateful to welcome to the show Gary Bolles, author of The Next Rules of Work and a co-founder of eParachute.com, helping job-hunters & career changers with programs inspired by the evergreen book “What Color Is Your Parachute?” written by his father. Gary's courses on LinkedIn Learning have over 1 million learners and he is a former Silicon Valley executive and a co-founder of SoCap, the world's largest gathering of impact entrepreneurs and investors. Gary is adjunct Chair for the Future of Work for Singularity University, and as a partner in the consulting agency Charrette, he helps organizations, communities, educators and governments develop strategies for “what's next.” In the first half of the interview, we talk about the gig economy, the new rules of work, what ChatGPT did to the job market, and an interesting concept called the community operating system. All this plus our usual look at today's AI headlines. Transcript and URLs referenced at HumanCusp Blog.
This and all episodes at: https://aiandyou.net/ . There is, perhaps, no more burning topic at the moment than the future of work, and so I am particularly grateful to welcome to the show Gary Bolles, author of The Next Rules of Work and a co-founder of eParachute.com, helping job-hunters & career changers with programs inspired by the evergreen book “What Color Is Your Parachute?” written by his father. Gary's courses on LinkedIn Learning have over 1 million learners and he is a former Silicon Valley executive and a co-founder of SoCap, the world's largest gathering of impact entrepreneurs and investors. Gary is adjunct Chair for the Future of Work for Singularity University, and as a partner in the consulting agency Charrette, he helps organizations, communities, educators and governments develop strategies for “what's next.” In the conclusion of the interview, we talk about unbossing and holacracies, how AI will impact organizational structures, fear, FOMO, and agency, and the Singularity University. All this plus our usual look at today's AI headlines. Transcript and URLs referenced at HumanCusp Blog.
Our guest this week on the pod is Sarah Sterling. Sarah is the Executive Director of Entrepreneurship for SOCAP, which brings together social entrepreneurs, investors, foundation leaders, government leaders and more for live and digital experiences. The goal is to accelerate the movement to a more just and sustainable economy. She has worked with and trained international organizations and accelerators such as Mercy Corps, Oxfam International, Village Capital, Swiss EP and Agora Partnerships. This episode is sponsored by the coaching company of the host, Paul Zelizer. Consider a Strategy Session if you can use support growing your impact business. Resources mentioned in this episode include: SOCAP site WarriorSage Executive Black Belt training Miller Center for Social Entrepreneurship site Outliers book #opendoorclimate on LinkedIn Pitch an Awarepreneurs episode Book a Strategy Session with Paul
Remember, you can watch the Superpowers for Good show on e360tv. To watch the episode, download the #e360tv channel app to your streaming device–Roku, AppleTV or AmazonFireTV–or your mobile device. You can even watch it on the web or YouTube.When you purchase an item, launch a crowdfunding campaign or invest after clicking a link here, we may earn a commission. It's an easy way to support our work.Devin: Rosa Lee, what do you see as your superpower?Rosa Lee: Growing up in the church, I just kind of saw through a bunch of the crap, if you will, about what people thought church was about and saw I had a clear vision of that. What my faith needed to be about was figuring out what Jesus would do and doing it.Devin: What's your superpower, Leroy?Leroy: I've been a person who can look out and do something and bring people together to do something scary.Rosa Lee Harden and her husband and business partner, Kevin Doyle Jones, founded Neighborhood Economics as a community-focused version of the highly successful SoCap event series they created.“Back in 2008, my husband, Kevin Jones, and a bunch of us started this organization called SoCap,” Rosa Lee said. “We decided after about a decade that we wanted to go more downstream, if you will, and start working with economics in a way that could change neighborhoods for good.”The next Neighborhood Economics event is in San Antonio, Texas, on February 26 - 28, 2024. The event will feature about 70 speakers in 42 sessions over the three days.Leroy Barber, the executive director of Neighborhood Economics, joined us for this conversation. He says the enterprise brings together the world of impact investing and social entrepreneurship with his traditional focus on community development and church work. The connection to faith is more overt than implied, as it was at SoCap, recognizing faith leaders' and organizations' roles in repairing local economies. “We are mostly Christians in our organization, but we believe that faith writ large, not just Christianity, is the glue that holds the moral compass of the economy together,” Rosa Lee said. “It's important for people of faith to be in conversation with the economy.”A vital element of the event is bringing about a dozen foundations together to talk about patient capital's role in local community investing.Rosa Lee and Leroy both bring their superpowers to work. Rosa Lee's early conviction to do what Jesus would and Leroy's ability to get people together to complete scary community projects enable them to impact communities through their events.AI Episode Summary1. Devin Thorpe introduces Rosa Lee Harden, founder of Neighborhood Economics, and her colleague Leroy Barber as his guests on the "Superpowers for Good" show.2. Rosa Lee talks about starting SoCap in 2008, focusing on global impact investing, and later creating Neighborhood Economics with a more local approach to building economic justice in neighborhoods through ideas and community collaboration.3. Neighborhood Economics hosts events that bring together around 300 people to discuss actionable ways of making positive changes in local communities with input from national experts.4. Leroy Barber joined the initiative after being invited to SoCap, realizing the potential connections between social entrepreneurship, impact investing, and local community development.5. Rosa Lee highlights the purpose of Neighborhood Economics as a platform for facilitating discussions that SoCap couldn't cater to, such as impact investing for specific local contexts, and emphasizes the role of faith as a moral compass in economy-related conversations.6. Leroy explains the importance of the faith community as a mobilizer for local economic efforts, fostering a merge between the financial world and faith-directed community action.7. Rosa Lee shares details about an upcoming event in San Antonio, Texas, providing a platform for discussing various topics like reversing redlining, equitable homeownership, and employee-owned business models, alongside sessions about the role of faith in economic justice.8. Rosa Lee considers one of her superpowers to be her ability to see through superficial religious motivations and focus on living out her faith through actions that reflect a divine dream for the world, as well as her exceptional capability to organize large events without stress.9. Leroy identifies his superpower as the ability to bring people together to undertake challenging and transformative community work, fostering relationships and building unlikely alliances.10. Rosa Lee invites viewers to the Neighborhood Economics event and provides contact information for both her and Leroy—Rosa Lee at rosalee@neighborhoodeconomics.org and Leroy at leroy@neighborhoodeconomics.org—for anyone interested in connecting or learning more about their work.To help others learn about Neighborhood Economics, share this post.How to Develop Doing As Jesus Would As a SuperpowerSoCap is the living manifestation of the power of Rosa Lee's influence. Her faith led her to keep the balance at the events on impact, so the focus didn't shift entirely to making money.“The idea that was emerging in the early 2000s, that you could invest for profit in mission-based businesses, that businesses should have a mission and that they should be doing good, and that you could follow your money through that path has proved to be true,” she says. In those early days of SoCap, her influence helped to maintain the balance.By following Rosa Lee's example, you can increase your ability to apply principles of your faith in contexts outside of worship services. With practice, this could become a superpower that enables you to do more good in the world.How to Develop Completing Scary Community Projects As a SuperpowerLeroy explains his superpower:My superpower is to convince people on the margins in local neighborhoods who've been underneath it for so long and are not resourced that this is possible. [Impact investors and social entrepreneurs] exist, and you can come meet them. We're going to pull all of y'all together, right? And something powerful can and will keep happening. I love the idea of that because people don't believe that that's there. My superpower is convincing people it's there.By following Leroy's example, you can make bringing people together to tackle scary problems something that you can do, too. With practice, you can make it a superpower that enables you to do more good in the world.Remember, however, that research into success suggests that building on your own superpowers is more important than creating new ones or overcoming weaknesses. You do you!Guest ProfileAbout Neighborhood Economics: Neighborhood Economics convenes, recruits, and connects people repairing local economies. Our convenings gather local leaders, impact investors, catalytic foundations, minority entrepreneurs, and people of faith who want to build a more just economy.Website: https://neighborhoodeconomics.orgX/Twitter Handle: @neighboreconCompany Facebook Page: fb.com/neighborhoodeconomics/Other URL: https://neighborhoodeconomics.org/san-antonio/Rosa Lee Harden (she/her):Executive Producer, Neighborhood EconomicsBiographical Information: The Rev. Canon Rosa Lee Harden is a self-described serial entrepreneur. Her vocational life has included being publisher of weekly newspapers, trade journals, a business journal and CEO of a ‘Silicon Valley' start-up. She was ordained as an Episcopal Priest in 2000 and served as Vicar of Holy Innocents Episcopal Church in San Francisco for ten years. She also served as the Canon for Money and Meaning at All Soul's Episcopal Cathedral in Asheville, NC. In 2003, she developed ‘via media,' a video curriculum about basic theology for the Episcopal church, developed at a time when the church was under great stress. Purchased by more than 1000 churches, it brought healing and connection across the denomination. In 2008, she and her husband, Kevin Jones, launched the global SOCAP (Social Capital Markets) conference, the conference at the intersection of money and meaning. In its 11th year, SOCAP18 brought more than 3,000 people from more than 60 countries to San Francisco to accelerate the good economy. Now, Rosa Lee is leading F+F: Reimagining God's Economy, a conference to enable the varied and disconnected tribes of the Christian church to learn a language for making theological sense of money and its uses. She is also executive producer of Neighborhood Economics, a convening in Indianapolis that brought together leaders and practitioners in the field.Linkedin: linkedin.com/in/roharden/Leroy Barber (he/him):Executive Director, Neighborhood Economics Biographical Information: Leroy Barber has dedicated 30 years living and working towards what Dr. King called “the beloved community.”Leroy starts projects that shape society. In 1989, burdened by the plight of Philadelphia's homeless, he and his wife, Donna, founded Restoration Ministries to serve homeless families and children living on the streets. In 1994, he became Director of Internship Programs at Cornerstone Christian Academy. Leroy was licensed and ordained at Mt Zion Baptist Church where he served as Youth Director with Donna, and also served as Associate Minister of Evangelism. In 1997, he joined FCS Urban Ministries in Atlanta, GA, working with the Atlanta Youth Project to serve as the founding Executive Director of Atlanta Youth Academies, a private elementary school providing quality Christian education for low-income families in the inner city. Leroy also helped found DOOR Atlanta, Community Life Church, South Atlanta Marketplace, and Community Grounds Coffee shop in Atlanta, as well as Green My Hood and The Voices Project. Leroy is an innovator, entrepreneur and lover of the arts. Leroy has a Masters Degree in Divinity and D. Min.Leroy is currently Executive Director for Neighborhood Economics, former Director of Innovation for an Engaged Church serving the Greater NW area of the United Methodist Church. Leroy is the Co-Founder of the Voices Project and Adjunct professor at Multnomah University. Rev. Barber has served on the boards of The Simple Way, Missio Alliance, The Evangelical Environmental Network (EEN), and the Former Board Chair of the Christian Community Development Association (CCDA).He is the author of four books:• New Neighbor: An Invitation to Join Beloved Community (2008, Mission Year)• Everyday Missions: How Ordinary People Can Change the World (2012, Intervarsity Press)• Red, Brown, Yellow, Black and White: Who's More Precious In His Sight? with Velma Maia Thomas, 2014, Faith Words/Hachette Book Group)• Embrace: God's Radical Shalom For A Divided World (2016, Intervarsity Press)Leroy currently lives in Portland, Oregon and has been married to Donna for the past 35 years. Together they have six children.X/Twitter Handle: @leroybarberLinkedin: linkedin.com/in/leroy-barber-899041aInstagram Handle: @Leroybarber Upcoming SuperCrowd Event CalendarIf a location is not noted, the events below are virtual.* Impact Cherub Club Meeting hosted by The Super Crowd, Inc., a public benefit corporation, on February 20, 2024, at 1:00 PM Eastern. Each month, the Club meets to review new offerings for investment consideration and to conduct due diligence on previously screened deals. Everyone is welcome to join the free events.* SuperCrowdHour February with the CfPA Executive Committee: This free event on February 21, 2024, at 1:00 PM Eastern, features President Brian Christie, Vice President Jenny Kassan, Secretary Brian Belley and Chair Scott McIntyre. Learn how you can join and make a difference. Earn rewards!* SuperCrowdBaltimore, March 21, 2024 This in-person event at the B&O Rail Museum features some of Baltimore's prominent citizens and community leaders. Save 30 percent with the discount code “SuperCrowd.”* SuperCrowd24, April 17-18: This two-day virtual event is our biggest event of the year. Don't miss it. Save 50 percent with the discount code “SuperCrowd.”* SuperCrowdChicago, June 12, 2024. Save the date! More information is coming soon!SuperCrowd Community Event CalendarIf a location is not noted, the events below are virtual.* Crowdfunding & SBA Lending with Kathleen Minogue of Crowdfund Better, Today!* Neighborhood Economics, February 26-28 in San Antonio, Texas* Crowdfunding Professional Association Webinar Series - March 13, 2:00 PMIf you would like to submit an event for inclusion on our community calendar, click here.Superpowers for Good is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber. Get full access to Superpowers for Good at www.superpowers4good.com/subscribe
S3 Ep6 | The United States has the highest incarceration rate in the world, with almost 2.2 million people in prison, and 1 in 7 Americans have an immediate family member incarcerated for more than a year. And yet the prison-industrial complex remains a robust, well-funded system. The right data gives us not only a picture of the dire state of incarceration, but a powerful tool to invest in social change. In this episode, Tanay Tatum-Edwards, Founder & CEO of FreeCap Financial, shares how social justice-informed financial data can help investors take real action against mass incarceration. About Tanay.Tanay Tatum-Edwards is the founder and CEO of FreeCap Financial, Inc, a research company that provides investors and money managers with intelligent, social-justice oriented data to equip individuals and collectives with the tools they need to enact positive change in this world. Before FreeCap, she developed a lifelong commitment to using investment strategies to create systemic social change while working in asset management. Tanay has multiple loved ones impacted by mass incarceration and is committed to using her expertise to address it. Prestigious fellowships have supported her work, including Echoing Green, Fulbright, Halcyon Incubator, and Roddenberry Foundation.Tanay regularly shares insights from FreeCap's research at events, including SOCAP, Confluence Philanthropy, Stanford University, Vassar College, Tufts University, Georgetown University, and Yale University. Her thought leadership has been spotlighted in major news outlets, including MarketWatch. A foodie, NBA fan, and lover of hip-hop, Tanay received an M.A. in Law and Diplomacy from The Fletcher School at Tufts University, where her classmates elected her commencement speaker, and a B.A. in Africana Studies & Sociology from Vassar College, where she served as student body president.Renegade Capital Tools & Tips.A renegade not only listens but acts. We've consolidated a few tips from this episode to help you use your investments to fight mass incarceration. Check if your investments are incarceration-free. As You Sow has a great resource to see if your 401k or personal portfolio is prison-free. You can also share this resource with your advisor and ask questions about other ways to decarcerate your investments. They also have some great suggestions as part of the Prison-Free Action Toolkit. Join the Waitlist for FreeCap's Free Prison Risk Index. FREE is an index that makes it possible to invest in companies who lead in fair chance hiring and disrupt the prison industrial complex. The index will be made up of FreeCap's highest rated companies and will be the first of its kind to incorporate a companies' fair chance hiring practices and prison risk mitigation efforts. Join the waitlist Support the showLove the podcast? Subscribe and follow to never miss an episode.Linkedin | Twitter | Facebook | Instagram | Join our mailing list
David Bank catches up with Robert Munson, President of SOCAP and Managing director at the Sorenson Impact Center, who is putting together next month's gathering in San Francisco. Plus, host Brian Walsh has the headlines. Get your tickets today: Oct. 23-25: SOCAP23 (San Francisco) (save $250 with code “s23_impactalpha”) Find all of the stories mentioned in this week's episode on impactalpha.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/impact-alpha/message
David Bank catches up with Robert Munson, President of SOCAP and Managing director at the Sorenson Impact Center, who is putting together next month's gathering in San Francisco. Plus, host Brian Walsh has the headlines. Get your tickets today: Oct. 23-25: SOCAP23 (San Francisco) (save $250 with code “s23_impactalpha”) Find all of the stories from this week's episode on impactalpha.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/impact-alpha-briefing/message
Here's another great REPLAY (Ep 86) related to the topic of RECALLs. In this episode, my colleagues, Jon Cox (Sr. Mgr Consumer Affairs) & Richard Wakeanda (R&D) at Blount Fine Foods episode on the @My Curious Colleague podcast. We'll talking Mock RECALLs from both Consumer Affairs AND Food Saftey/Quality's POV....AND...this month, I continue to celebrate my colleagues' service to the CX industry group known as SOCAP International. As you may be aware, Jon is current President of the Board of Directors for SOCAP (Society of Consumer Affairs Professionals). Links here:
Hello My Curious Colleagues—-It's SOCAP Sweeps Weeks...! Last week my guest was SOCAP member Stephanie Fritz of Callzilla (Ep82). And this week --As a thanks to SOCAP member Jon Cox 's leadership as CHAIRPERSON of SOCAP (Society of Consumer Affairs Professional), I've decided to post a [REPLAY] of his episode with me re: A Recall 101... of Sorts. (REPLAY is Ep 83]. ************************************
Gary A. Bolles writes and lectures worldwide on the future of work, learning, and organization. He is the author of "The Next Rules of Work: The mindset, skill set, and tool set to lead your organization through uncertainty," your guide to the brave new world of work for the post-pandemic era 00:31- About Gary A Bolles & his journey. Gary A. Bolles is a San Francisco-based writer, lecturer, consultant, and entrepreneur focused on initiatives with impact, primarily related to the future of work & learning. As adjunct Chair for the Future of Work for Singularity University, he leads the organization's efforts to empower a global community to create an abundant future of work and learning. Throughout the years, Bolles has produced a variety of impact-related strategic initiatives, conferences, and events. He is a co-founder of SoCap, SocialCapitalMarkets.net, the premier gathering for impact entrepreneurs and investors. --- Support this podcast: https://podcasters.spotify.com/pod/show/tbcy/support
⚖Hello My Curious Colleagues..! This week on the @My Curious Colleague podcast my guest is my colleague Michele Shuster, Esq., Partner, MacMurray and Shuster LLP. Since World Consumer Rights Day which many countries around the world celebrates on March 15th is here… AND Michele being a Consumer Protection Expert, we thought we'd talk U.S. Consumer Rights past, present and future. Our goal is to ensure you have an understanding of the Consumer Protection & Privacy rights and legislation in play --so companies and contact centers can be at the ready to comply and care for their consumers. And thank you to our sponsor for this episode, SOCAP (society of consumer affairs professionals).. .! We appreciate your support and cutting edge resources. www.socapinternational.org Topics include: Brief homage to the Consumer Bill of Rights and it's impact on today's thinking - Did you know it was President John F. Kennedy who introduced what was eventually to be called the Consumer Bill of Rights in the early 1960's…? A Quick Game…I ask Michele what would she would have added to the Consumer Bill of Rights … Let's see if you can predict Michele's answer…and why.
One of the things I have recently learned it that there isn't just capitalism and socialism, but different kinds of capitalism and different kinds of socialism. In addition, there are alternatives to both of these approaches to economics, like ecological or steady state economics. Some forms of capitalism work better that others. Some forms of socialism work better that others. What is clear, is that the ways we have done and are continuing to do capitalism in the United States has significant problems. So there are innovative experimentations happening in this country to provide alternative capitalisms. Among those are innovators exploring local economics and economies. Two of those innovators are Stephanie Swepson Twitty and Kevin Jones. Stephanie is President and CEO of Eagle Market Streets Development Corporation. Eagle Market Streets is headquartered in the “oldest thriving African-American Commercial Business District in the country” in downtown Asheville, North Carolina. Stephanie is a 20+ year veteran in the Not-for-Profit Industry. She is an economic development specialist, focusing on small business development asset building and wealth creation. Kevin, and his wife, Rosa Lee Harden, are serial entrepreneurs. Together they founded Social Capital Markets, SOCAP, and began Neighborhood Economics. Kevin has seven successful startups and turnarounds and is a co-leader of the Swannanoa Watershed doughnuteconomics.org social action team in partnership with the Hendersonville, North Carolina based Latino Coop, Tierra Fertil. They are here to help us understand both what they each are doing individually and what they are doing together collaboratively. The intro and outro music for this episode is from a clip of a song called 'Father Let Your Kingdom Come' which is found on The Porter's Gate Worship Project Work Songs album and is used by permission by The Porter's Gate Worship Project.
Rosa Lee Harden, Episcopal priest and serial entrepreneur, says that a conversation about generosity should bring about the best in us. This conversation certainly does just that! Each minute with Rosa Lee is inspired and inspiring. Rosa Lee shares her journey of faith that led her to bring together her desire to follow Jesus with her financial savvy and to start SOCAP (Social Capital Markets) and Neighborhood Economics, both dedicated to bringing capital to neighborhoods that cannot normally access it and expanding the reach of impact investing. This conversation invites us to think deeply about how we invest our money. We may be born into a consumer economy, but we can think and live better and more in line with the economy God imagines. Rosa Lee's authentic, wholehearted, and brilliant presence shines throughout this conversation and challenges us to let our faith formation change how we see and use our financial resources. Quotations“I cared more about following Jesus than loving Jesus. I was always wondering why did Jesus do something and how did that impact who we are today.” (5:58)“Impact investing, people investing in change, is a response to a moral hunger in the market.” (14:30)“Everybody knows, you scratch an impact investor and you have a faith story.” (15:15)“A conversation about generosity should bring about the best in us instead of the worst in us.” (17:30)“The people who live upstream from us determine the quality of the water in our river, and we determine the quality of the water in the river of the people downstream. So we are in it together.” (22:28)“When you dig into the traditional bank way of doing things and the traditional accounting way of doing things, folks on the ground, folks in the trenches, folks who are in need, know a whole lot more about how to manage money effectively than we do.” (32:57)“We want to open the eyes of people in the pews to get rid of that idea that when we're talking about being more generous, we're not coming after your stuff, we're saying that your stuff can participate in this new economy. Your stuff can be generative in a way that you actually don't lose anything and everybody gains.” (34:10)We discuss:Key moments in her formation as a follower of Jesus (5:38)How she became a leader at the intersection of faith and finance (8:30)Being called to become a priest while running the Mississippi Business Journal (10:08)Keeping meaning alive as a motive for impact investing (12:00)Jesus and our understanding of money (15:30)Why it's so hard to talk about money from a biblical, theological frame (16:30)The challenge of preaching about money (19:00)Biblical and theological threads that have guided her work (20:53)Her work with Neighborhood Economics (24:00)Building innovative loans funds by listening to people on the ground who are closest to the challenges (33:00)The relationship between Christian formation and our every-day relationship with money (38:47)Paying attention to the ways in which how you spend your money in your community can improve your community (43:19)How to think differently despite the fact that we are born into a consumer economy (47:30)How she's being formed currently and how that is making a difference for her and in her work (49:52)About Rosa Lee HardenThe Rev. Canon Rosa Lee Harden is an Episcopal priest and self-described serial-entrepreneur. She is executive producer of Neighborhood Economics, and a founder of SOCAP, both dedicated to bringing capital...
This episode features a conversation between Phil Dillard, Founder of Thruline Networks, and Arjita Sethi, Founder of Equally and New Founder School. Equally is a venture-backed, Silicon Valley, ed-tech company that's building a universal platform for kids to ignite their curiosity and imagination. New Founder School describes itself as a place where new founders can build and launch their dream startup ideas without going to a business school.Arjita began her entrepreneurial journey in India at the age of 16. Since then, she's founded two successful startups and has been granted the Alien of Extraordinary Ability Visa for her work in social entrepreneurship. In 2017, her startup Equally became a semifinalist in the Global Learning Xprize sponsored by Elon Musk. Arjita also trained more than 400 women at Google's Women Tech Makers Conference in NYC, Cambridge, and Nigeria. In 2016, she got the SOCAP social entrepreneur scholarship, and in 2015, she completed her Masters in Social Entrepreneurship from Hult International Business School. In addition to managing Equally and New Founder School, Arjita is currently a co-founder at Startup India Advisory, sits on the Advisory board of Nasdaq Entrepreneurial Center, and teaches entrepreneurship, innovation, and Media at Hult International Business School and San Francisco State University.In this episode, Arjita talks about getting started in entrepreneurship at the age of 16, the value of building a strong tolerance for ambiguity in business, and her goals for positively impacting more than one million founders in ten years.—Guest Quote“Earlier in my life I wanted to be an activist. I've been part of some of the biggest movements in India, whether it was for security of girls, whether it was the anti-corruption movement. I went everywhere, and I tried to join, but I realized that making a change at a policy level is such a long process and so much is out of your control. And then I realized, wait, I can create solutions being a founder. So that fascinated me even more and I realized I'm never giving this up. So from that activism to entrepreneurship, I think it gave me more control and made me feel more powerful to see that change actually come into life. And that's how I became an entrepreneur, a founder.” - Arjita SethiEpisode Timestamps(03:18) Arjita's role(05:31) Becoming an entrepreneur(08:29) Arjita's ‘aha' moment(13:06) Defining impact(17:32) Founding New Founder School(22:51) Running an functioning organization(29:26) Building tolerance for ambiguity(36:39) Organizations that inspire Arjita(43:04) Final thoughtsLinksArjita Sethi's LinkedInNew Founder SchoolPhil Dillard's LinkedInThruline Networks
Host Monique Aiken is live and in person with Rodney Foxworth, CEO of Common Future, and ImpactAlpha's David Bank at SOCAP22 in San Francisco. Plus, the headlines. --- Send in a voice message: https://anchor.fm/impact-alpha/message
Host Monique Aiken is live and in person with Rodney Foxworth, CEO of Common Future, and ImpactAlpha's David Bank at SOCAP22 in San Francisco. Plus, the headlines. --- Send in a voice message: https://anchor.fm/impact-alpha-briefing/message
Kevin Horek is a Chief Design Officer, UX/UI prototyper, TV/Radio Host, and a published author by Packt Publishing on Zurb's responsive framework, Foundation 5. He studied web development and design at universities across North America, including UCLA and the University of Alberta. His Radio/TV/Podcast, Building The Future, was started to get over a fear of public speaking. Kevin continues to push himself out of my comfort zone by blogging for AlphaGamma, TechZulu, and SOCAP. He also recently emceed SUP-X - The Start-Up Expo and had a live fireside chat on stage with the keynote speaker.For over 26 years, Kevin has been working on web and mobile apps for some of the world's most notable and well-respected organizations. Among them are BMW, Best Buy, Apple, Adobe, Sprint, Eastlink, TD Canada Trust, Qantas Airlines, Emirates Airlines, CB Richard Ellis, Microsoft, The Home Depot, and CalTech
Is it even possible to center humanity in our work and our systems? We have become numb to the fact that so many of our government policies, social programs, and even corporate cultures exist to serve every other purpose but our shared humanity. They fail to acknowledge that humans are complex and that we can't compartmentalize inputs in order to get successful outputs. The solution is to become more developmentally informed to build systems and cultures that center humanity - while still being widely successful and profitable. My guest today talking about these big concepts as well as how they are relevant to the future of work is Michael O'Bryan. Mike shares what it means to be developmentally informed, what shared humanity means, and the real cost of dehumanization. He shares the difference between narrative and story and the influencers of human behavior. We discuss narrative intelligence and how the lack of it can lead to violence and racism like we saw in Buffalo, NY weeks ago. And how all of these concepts relate to the future of work and economic policies and systems. We go deep in this one, but I think you will love the conversation! Key Takeaways:You cannot have the wrong activities and produce the right outcomes. Diversity is a fact. Equity is a choice. Inclusion is an activity. Belongingness is an outcome.You tend to imagine more with pictures with the things that are close to you than the things that are distant from you. It is to shape your children with narratives; it can take a minute to teach love or hate with an answer to a question.The narratives that you hear shape you. We have to be more critical about what we are hearing, understanding the bias of where those narratives are coming from, and what it is costing us. “You have got to be cognizant of the fact that you will meet narratives and stories about groups of people before you ever meaningfully engage in a relationship with them.” Mike O'Bryan About Michael O'Bryan + Founder/CEO:Michael O'Bryan is a practitioner and researcher in the fields of community development, organizational culture, and human well-being. He is a Distinguished Resident Fellow at The Lindy Institute for Urban Innovation at Drexel University where he is building a research lab focused on the future of work, economic policies, and systems through the lens of developmental science and social equity. Michael is also the founder of Humanature, a design strategy firm working with a mission of supporting organizations and leaders in centering humanity in the context of their work. Past and current clients include NeighborWorks America, The Federal Reserve Bank of Philadelphia, New Jersey Community Capital, Strada Education Network, The Opportunity Finance Network, and The United Negro College Fund. Michael has spoken about his work at such venues as Cornell University's Institute on Employment and Disability, SOCAP, and the Apollo Theater in New York. He is on faculty in Career Studies at the Curtis Institute of Music, a lecturer in city planning at the University of Pennsylvania's Stuart Weitzman School of Design, and most recently served on the American Academy of Arts and Sciences Commission on the Arts. Michael also serves on the boards of two philanthropic institutions in Philadelphia: the Samuel S. Fels Fund and the Philadelphia Cultural Fund.Connect with Michael O'BryanWebsite: https://www.humanature.works/Twitter: https://twitter.com/MisticQuestLinkedIn: https://www.linkedin.com/in/mikeobryan613/Facebook: https://www.facebook.com/michael.obryan25/Instagram: https://www.instagram.com/books_and_ish/Empathy Lab: https://www.empathylab.works/Resources Mentioned:Heather Hiscox interview on The Empathy Edge: The Surprising Empathy Gap in Social Impact That Hinders ChangeThe Possibility ProjectOzark on NetflixSeverance on Apple TVJames Ehrlich interview on The Empathy Edge: The Neighborhood of the Future is HereThe Social Instinct: How Cooperation Shaped the World by Nichola RaihaniTeddy Roosevelt Speech: On American Motherhood: https://www.bartleby.com/268/10/29.html Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria's brand strategy work and books: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice
Is it even possible to center humanity in our work and our systems? We have become numb to the fact that so many of our government policies, social programs, and even corporate cultures exist to serve every other purpose but our shared humanity. They fail to acknowledge that humans are complex and that we can't compartmentalize inputs in order to get successful outputs. The solution is to become more developmentally informed to build systems and cultures that center humanity - while still being widely successful and profitable. My guest today talking about these big concepts as well as how they are relevant to the future of work is Michael O'Bryan. Mike shares what it means to be developmentally informed, what shared humanity means, and the real cost of dehumanization. He shares the difference between narrative and story and the influencers of human behavior. We discuss narrative intelligence and how the lack of it can lead to violence and racism like we saw in Buffalo, NY weeks ago. And how all of these concepts relate to the future of work and economic policies and systems. We go deep in this one, but I think you will love the conversation! Key Takeaways:You cannot have the wrong activities and produce the right outcomes. Diversity is a fact. Equity is a choice. Inclusion is an activity. Belongingness is an outcome.You tend to imagine more with pictures with the things that are close to you than the things that are distant from you. It is to shape your children with narratives; it can take a minute to teach love or hate with an answer to a question.The narratives that you hear shape you. We have to be more critical about what we are hearing, understanding the bias of where those narratives are coming from, and what it is costing us. “You have got to be cognizant of the fact that you will meet narratives and stories about groups of people before you ever meaningfully engage in a relationship with them.” Mike O'Bryan About Michael O'Bryan + Founder/CEO:Michael O'Bryan is a practitioner and researcher in the fields of community development, organizational culture, and human well-being. He is a Distinguished Resident Fellow at The Lindy Institute for Urban Innovation at Drexel University where he is building a research lab focused on the future of work, economic policies, and systems through the lens of developmental science and social equity. Michael is also the founder of Humanature, a design strategy firm working with a mission of supporting organizations and leaders in centering humanity in the context of their work. Past and current clients include NeighborWorks America, The Federal Reserve Bank of Philadelphia, New Jersey Community Capital, Strada Education Network, The Opportunity Finance Network, and The United Negro College Fund. Michael has spoken about his work at such venues as Cornell University's Institute on Employment and Disability, SOCAP, and the Apollo Theater in New York. He is on faculty in Career Studies at the Curtis Institute of Music, a lecturer in city planning at the University of Pennsylvania's Stuart Weitzman School of Design, and most recently served on the American Academy of Arts and Sciences Commission on the Arts. Michael also serves on the boards of two philanthropic institutions in Philadelphia: the Samuel S. Fels Fund and the Philadelphia Cultural Fund.Connect with Michael O'BryanWebsite: https://www.humanature.works/Twitter: https://twitter.com/MisticQuestLinkedIn: https://www.linkedin.com/in/mikeobryan613/Facebook: https://www.facebook.com/michael.obryan25/Instagram: https://www.instagram.com/books_and_ish/Empathy Lab: https://www.empathylab.works/Resources Mentioned:Heather Hiscox interview on The Empathy Edge: The Surprising Empathy Gap in Social Impact That Hinders ChangeThe Possibility ProjectOzark on NetflixSeverance on Apple TVJames Ehrlich interview on The Empathy Edge: The Neighborhood of the Future is HereThe Social Instinct: How Cooperation Shaped the World by Nichola RaihaniTeddy Roosevelt Speech: On American Motherhood: https://www.bartleby.com/268/10/29.html Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria's brand strategy work and books: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice
In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Micah J. Wonjoon Kessel about leveraging a sense of belonging to shape an organization's bottom line. See the video here: https://youtu.be/DMatS9zyLcI. For nearly two decades, Micah J. Wonjoon Kessel (https://www.linkedin.com/in/micah-j-wonjoon-kessel-07723244/) has designed empathic experiences applying research on the science of emotions. Pioneering behavioral design in the Netherlands, he advised on experiential concepts with organizations such as Google, Disney, Microsoft, and projects for flourishing across social divides with the Finnish and Swedish governments, and the Diabetes Fund. Now, Micah is Emotions Centered Design Lead at one of the world's top emotions research neuroscience labs, IASLab, at Northeastern University. He is also Executive Director of Playground of Empathy (Playground), which is developed in collaboration with lab director, Dr. Lisa Feldman Barrett, who has revolutionized the world's understanding of how and why the brain creates emotions. Under Micah's direction, Playground's team is a winner of the Harvard Culture Lab Innovation Fund Award in 2020, granted by their joint council of Diversity, Inclusion, and Belonging, and has since shared the Walk in My Shoes Experience with over 50 organizations, including the National Association of Diversity Officers in Higher Education Conference, the Black in Design Conference, and for 1000's at The Boston Museum of Science. Micah has presented his work at the Society for Neuroscience and Creativity, the Spectrum conference for founders of color, was a SOCAP scholar, and a Byron Fellow. Please leave a review wherever you listen to your podcasts! Please consider supporting the HCI Podcast on Patreon. Check out the HCI Academy: Courses, Micro-Credentials, and Certificates to Upskill and Reskill for the Future of Work! Check out the LinkedIn Alchemizing Human Capital Newsletter. Check out Dr. Westover's book, The Future Leader. Check out Dr. Westover's book, 'Bluer than Indigo' Leadership. Check out Dr. Westover's book, The Alchemy of Truly Remarkable Leadership. Check out the latest issue of the Human Capital Leadership magazine. Ranked #5 Workplace Podcast Ranked #6 Performance Management Podcast Ranked #7 HR Podcast Ranked #12 Talent Management Podcast Ranked in the Top 20 Personal Development and Self-Improvement Podcasts Ranked in the Top 30 Leadership Podcasts Each HCI Podcast episode (Program, ID No. 592296) has been approved for 0.50 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Learn more about your ad choices. Visit megaphone.fm/adchoices
This Tuesday, 4/19/22, my guest on the My Curious Colleague #podcast is author & keynote speaker Dan Gingiss - The Experience Maker. We chat about this little gem: Dan will be taking the stage for the 1st time at the SOCAP International (Society of Consumer Affairs Professionals) Symposium as the Keynote Speaker on Monday, 5/2 at The Wigwam Resort in Phoenix, AZ. ---> About 4 minutes in, you'll hear about an exclusive offer Dan has for our community: For his interactive course - The Experience Maker Master Class Dan is offering an exclusive 50% discount with the coupon code CURIOUS. Just go to the link here and use the coupon code CURIOUS: https://dangingiss.com/the-experience-maker-register/ I try to get the details/sneak peek of his content for you for the Symposium -- he'll talk about his latest book “The Customer Experience Maker: How to create remarkable experience that customers can't wait to share”* with stories and examples to get you thinking about your organization… AND, there's more… ...He weaves in his tips & guidance from his other book “Winning at Social Customer Care: How top brands create engaging experiences on social media” which is uber relevant to Consumer Care Professionals. Doing “a lot of speaking” is what Dan loves and is passionate about. He really “loves to inspire people and teams” which is perfect because Dan is the Key Note Speaker and as we discuss -that energy & excitement he builds will help set the tone for the Symposium…! #MyCuriousColleague #DigitalMarketing #CustomerRelations #CPGCX #SOCAPInternational #SOCAPStrong #TheExperienceMaker --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/denise-venneri/support
‘Let it be wild' is more than just a tote bag we sell at Imani Collective or a written recollection of my journey to where I am today. It is figuring out your values, standing by them, and having fun while in that growth. In today's episode, Taylor and I are here to challenge the status quo of how entrepreneurship should be done and what letting it be wild might look like for thought leaders and entrepreneurs in general. As much as I talk of all these ethical artisan brands in the world, I also want to highlight some incredible movements like SOCAP Global. Mentions SOCAP is the thought leadership platform for the accelerating movement towards a more just and sustainable economy. They convene a global ecosystem and marketplace – social entrepreneurs, investors, foundation and nonprofit leaders, government and policy leaders, creators, corporations, academics, and beyond – through live and digital experiences that educate, spur conversation, and inspire investment in positive impact. SOCAP unites around a shared passion for shaping the possible. They design experiences to engage and amplify their community of dynamic individuals and organizations who share values of collaboration, curiosity, and a commitment to accelerating social and environmental solutions. Click on the link and join other entrepreneurs in unlocking the power of markets. SOCAP Global
My colleague, Fiona Brown CEO, at SOCAP Australia joins Leaders Marie Shubin and Jon Cox of SOCAP International USA on this week's podcast. SOCAP stands for the Society of Consumer Affairs Professionals. Did you know it was President John F. Kennedy who introduced what was eventually to be called the Consumer Bill of Rights in the early 1960's…?
My guest this week on the My Curious Colleague Podcast is my colleague, Jon Cox, Sr. Manager, Consumer Affairs | Marketing at the Wellness Pet Company. This is 2nd in my series of talking the Consumer Care function as part of guests' career paths. (Yes-He was on the podcast last week talking opening about Recalls)
My guest this week on the My Curious Colleague #Podcast is a colleague who started leading the Consumer Care Team during a recall…yes – you've heard right – a challenging time to start a new role AND… I said the “R” word. In fact we say the “R” word quite a bit in this episode. My guest is my colleague, @Jon Cox, Sr. Manager, Consumer Affairs - Marketing at the Wellness Pet Company. Jon is so open on this topic of Recalls and I'm grateful to get the conversation started on the My Curious Colleague #Podcast. And he takes us thru the details… THINK – A Recall 101 of sorts, Tips to keep your Team going and motivated during an event, steps in a recall process to consider w/internal folks and potentially outside vendors. creative ways to expand your staff support, report methodologies to review - to name just a few. Jon has been a leader in the Consumer Care space for the past 10+ years And… has recently served as Chair-Elect of SOCAP (the Society of Consumer Affairs Professionals) & currently serves as SOCAP's Chairperson. So… thank you Jon for joining me on S3 Ep35 on the My Curious Colleague podcast. #MyCuriousColleague #Consumercareleadership #recallevents #customerexperiencemanagement #CPGCX #caringdeeplyforyourconsumersandtheirpets #SOCAPinternational --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/denise-venneri/support
I've got guest @Lisa Diehl BACK on the My Curious Colleague Podcast to update us on her Dashboard Analytics Project she first shared with us on S1 Ep4. And she takes us thru the details… THINK –
Welcome to Season 3 of the My Curious Colleague Podcast...! I'm honored for Marie Shubin, CEO of SOCAP (Society of Consumer Affairs Professionals) industry group to return to the podcast. Marie has been a leader & a welcomed fixture within the Consumer Care Community for the past 25+ years. Along with sharing SOCAP's vision along four core pillars, Marie shares a sneak peek of timing she shares for some key events this year. Foremost is SOCAP's vision and deliverables in support of professional development for it's members. Marie's ideal is to offer an opportunity every week to learn & grow - whether it be Tuesday Tech Talks, Timely Topics, webinars, roundtables across a variety of industries, regional groups, Manager to CSR tracks and topics...! So open up your calendars and start penciling in exciting events... especially the two - yes 2 - Symposiums in the works. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/denise-venneri/support
Devin: Stephanie, what is your superpower?Stephanie: I feel confident that my superpower is my ability to network and network in a way that is both for good and impactful.Devin: Kevin, what is your superpower?Kevin: I think over time, I’ve learned to follow strong, smart women who put things together well.Devin: Steven. Your superpower?Steven: I don’t give up on the folks that I’m working with. I take on challenges to be able to get them the help that they need.These three leaders are working together to create a sustainable model for repairing the impact of over 400 years of systemic and structural disadvantages facing BIPOC communities. Stephanie Swepson-Twitty, Kevin Doyle Jones and Steven Lawrence are developing a model for a voluntary repair fund to support exploited communities.In Asheville, North Carolina, the Vanderbilts built the Biltmore Estate, an American castle considered the largest mansion in the country. Today, it is a tourist attraction that essentially drives the local economy. Visitors come from around the world.Not all visitors fully appreciate that following the civil war, a community of African Americans built a community called Shiloh on the property. When the Vanderbilts acquired the property, they moved the entire Shiloh community elsewhere. The community, which still exists in what some continue to call “New Shilo,” has not benefitted directly from the project since.The idea that Stephanie developed and the trio are working to implement is to assess something resembling a voluntary sales tax in Asheville to fund ongoing support for the Shiloh community.“The repair fund sprang out of discussions that Kevin and Steven and others of us were having around the reparations challenge that is being faced nationally,” Stephanie explains. “In our conversation, it came to me that the root word of reparations is repair.”The goal of reparations—to correct the harm of centuries of systemic disadvantages—is one the trio supports. They intend their fund idea to be a small start that can grow to become significant in many communities.Superpowers for Good is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.“There’s not a chance in this world or any other to come that you could write a check to cover 400 hundred years of disassociating a people from an economy or from community in an equitable, inclusive way,” Stephanie says. Kevin, the founder and CEO of SoCap, noted that the rising, promising entrepreneurs receiving scholarships to the conference were seldom from BIPOC communities. The problem, he saw, was that there was too little capital there to fund entrepreneurs. They can’t raise the friends and family rounds of capital. “Folks like me, when we reach out for friends and family, get money,” Kevin noted. For the past five years, he’s made this issue a top priority.One of his challenges as a proven, experienced leader is to follow and support. “As an old straight white guy who’s been taught to lead, I’ve learned to follow.”“Nobody comes up to a young white boy and says, ‘You know, I see a real follower in you, son,’” he adds, to make his point. “We’re acculturated to be the leaders and walk in the room and assume that we’re in charge. So, that’s been the big learning for me, learning to follow.”Kevin notes that the funds raised will be controlled by the people they are intended to benefit. “It’s community-directed capital. So, it means that you yield power to the powerless, and you take real action on racial reconciliation.”Stephanie and Steven lead Eagle Market Street Development Corporation Community Equity Fund. Some of the money now comes from Buncombe County, Kevin explains. The county funds the work because it helps job creation.“Ninety plus percent of black-owned businesses are sole proprietors,” Kevin says. “We said, look, judge us on how many jobs are created by these sole proprietors and with the increase in income and with the increase in revenue.”It worked. “They can actually say that they’re their $750,000 actually is creating jobs.”“We’re offering [funds to] small BIPOC businesses who’ve been in operation for three to five years, who are trending in annual revenues at $100,000 or not less than $50,000 and who have the capacity to scale themselves by becoming job creators or gaining a greater share of the market so they can be job creators,” Stephanie explains, suggesting that the new fund could be used similarly.“It’s going to be really dependent, I think, on the particular local community and what those displacements may have been,” Steven adds.“The right thing to do is not to just say, ‘Here’s a check. I hope this fixes the last four hundred years.’ That’s not what we’re about, and that’s not what we’re trying to do when we talk about repair,” Steven says.All three are using their superpowers, networking, following women and not giving up on people to make this plan a reality. This small but scalable pilot could lead the way to transformative impact on communities that have been disadvantaged for centuries. This effort will be worth following in the coming years. Get full access to Superpowers for Good at devinthorpe.substack.com/subscribe
Summary: Dan Fireside is a key player in the world of creative financing strategy, but he does not come from a high finance or private equity background. After working as a program officer at Rights Action, a grassroots NGO based in Guatemala and Peru, Dan went on to work at Equal Exchange, the worker-coop, Fair Trade coffee company where he helped raise over $17 million in mission-aligned equity and debt. Now, he's sitting down with hosts Jenny Kassan and Michelle Thimesch to discuss how he applied the skills he learned as an activist to help co-ops and other mission-driven businesses raise values-aligned funding. Key quotes: “Ninety percent of fundraising is storytelling.” “My biggest takeaway was the power of cooperatives.” Bio: Daniel Fireside, founder of Uncommon Capital Solutions, is a fundraising consultant for co-ops and other mission-driven companies. He was the Capital Coordinator for Equal Exchange, one of the largest worker-owned cooperatives in the U.S. for over a decade. At Equal Exchange, Daniel raised over $15 million in investments and mission-aligned debt. He was elected to the board of Equal Exchange, as well as the Cooperative Fund of New England, and Namaste Solar. As the lead fundraiser for Downtown Crenshaw Rising, he has helped raise nearly $35 million for a Black community-led initiative to protect neighborhoods in South LA from gentrification and displacement by using community land trusts and supporting solidarity economy programs. Daniel has worked with non-profits, social enterprises, and community development organizations in the U.S., Guatemala, and elsewhere. He holds a Master's degree in City and Regional Planning from Cornell University and a BA from UC Santa Cruz. He also speaks regularly at universities and conferences, including: Harvard Law School, MIT, Tufts, Northeastern University, Slow Money, SOCAP, among others. Social media and/or contact info for inquiries: https://www.linkedin.com/in/daniel-fireside-74710220/ Angels of Main Street: https://www.angelsofmainstreet.com/
Tom Dawkins - Co-Found er and CEO of social impact crowdfunding platform and innovation agency StartSomeGood.com. StartSomeGood supports social entrepreneurs to raise the funds and mobilise the community they need to make a difference and has deployed over $12 million AUD so far with one of the highest success rates in crowdfunding. Tom has been recognized with numerous awards and fellowships and has been a regular speaker at conferences and teacher of seminars and workshops for past 15 years, including SXSW, SOCAP, REMIX, The World Summit on the Information Society, Connecting Up, Progress and FWD. I've worked with social enterprises, non-profits and government agencies to help them tell their stories and engage their communities In this episode we talked about: What's a social enterprise? How did it change over the last 10 years? What are the different models and innovation that plays a pivotal role in this entrepreneurship category. How to leverage marketing effectively, messaging and social media to inspire people to share story for you. We also talk about Why does ‘Poverty Porn' being commonly used by non-profits, NGO's are using disempowering images and videos in their advertising? We deep dive Tom started his entrepreneurship career living in the US and many more. --
"Open your doors. Invite anybody and everybody and have them sit with your frontline teams". - Jim MoloneyKey topics covered in today's episode with Jim:Why customer service matters in B2BHow to gain a strategic advantage vs. your competitorsWorking with senior leadership on your customer service strategyThe importance of having leadership sit with frontline teamsSocial media's impact on customer serviceMentioned in Show:NavistarSOCAPTo contact Chip:Email: TheChipChatPodcast@gmail.comFacebook: The Chip Chat PodcastInstagram: The Chip Chat Podcast
Lon Safko is a serial innovator, inventor, bestselling author, speaker, and good friend of mine.He is an author of remarkable breadth, writing six innovative books, which have shown corporations how to train managers to think creatively, detailed the secrets of launching a successful online business, and many other topics. His latest book, “The Social Media Bible,” unlocks the mysteries of social media for business. Lon is a remarkably creative person. He is the creator of the “First Computer To Save A Human Life”. That computer, along with 18 other inventions and more than 30,000 of Lon‘s papers, are in the Smithsonian in Washington, D.C. He has created numerous hardware and software solutions for the physically challenged, developed the first CAD software for civil engineers, and is also responsible for those handy little Tool-Tips help-balloon pop-ups! Key topics discussed in today's conversation:How to incorporate artificial intelligence into your customer service strategyWhat a great chatbot looks like, how to make it smarter, and why it's important for your businessHow to choose the right chatbot for your organizationWhy you need to monitor your social media channelsMentioned in the Show:SOCAPThe Social Media Bible Lon Safko BioTo Contact Lon:Visit www.safko.comTo Contact Chip:E-mail: thechipchatpodcast@gmail.comFacebook: The Chip Chat PodcastInstagram: The Chip Chat Podcast
I talk to legendary Consumer Care Executive and current Interim President & CEO of the Society of Consumer Affairs Professionals (SOCAP International). --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/denise-venneri/support
Episode #3: Alex Lazarow, Global Venture Investor | Author | Adjunct ProfessorIn today's episode, Adam sat down with Alex Lazarow.Alexandre (Alex) Lazarow has spent his career working at the intersection of investing, innovation, and economic development across the private, public, and social sectors. He is a venture capitalist with Cathay Innovation, a global firm that invests across Africa, Asia, Europe, and North America. Previously, Alex worked with Omidyar Network, a philanthropic investment firm that has invested over a billion dollars in hundreds of startups around the world. Alex is an investor in a range of global startups including Chime, Neon, Sidecar Health, Terminal, FinAccel, Facily, Kueski, Kin, Guiabolso, Zola, Rensource, Paga among others. Previously, Alex served as a strategy consultant with McKinsey & Co., a financial regulator with the Bank of Canada, and an M&A investment banker with the Royal Bank of Canada. Alex is an adjunct professor specializing in social impact investment and entrepreneurship at the Middlebury Institute of International Studies at Monterey. He is a Kauffman Fellow, CFA Charterholder, and CFR Term Member. He earned an MBA from Harvard Business School and a B.Comm from the University of Manitoba. Alex's book Out-Innovate: How Global Entrepreneurs - from Delhi to Detroit - Are Rewriting the Rules of Silicon Valley is being published by Harvard Business Review Press in April 2020. Alex is a regular columnist with Forbes, and his writing has been featured in the Financial Times, Harvard Business Review, McKinsey Quarterly, Techcrunch, Venturebeat, Business Insider, and CIO Outlook Magazine, among others. He speaks regularly on global innovation trends and has presented at Collision, Endeavor, Insuretech Connect, Harvard Business School, the Social Innovation Summit, SOCAP, and the Corporate Venture Capital Summit. Get in touch: - Website: alexlazarow.com- Newsletter: https://mailchi.mp/27f60b70f8d1/99techsignupform- Book: https://amzn.to/3306fcr- Twitter: https://twitter.com/Alex_LazarowLearn more about Alex Lazarow on LinkedIn: https://www.linkedin.com/in/alexandrelazarow/ Produced by Old Soul
Alexandre (Alex) Lazarow has spent his career working at the intersection of investing, innovation, and economic development in the private, public, and social sectors. He is the author of Out-Innovate: How Global Entrepreneurs - from Delhi to Detroit - Are Rewriting the Rules of Silicon Valley (HBR Press). Alex is a venture capitalist with Cathay Innovation, a global firm that invests across Africa, Asia, Europe, and North America. Previously, Alex worked with Omidyar Network, a philanthropic investment firm that has invested over a billion dollars in hundreds of startups around the world. He has served as a strategy consultant with McKinsey & Company, a financial regulator with the Bank of Canada, and an M&A investment banker with the Royal Bank of Canada. Alex is an adjunct professor specializing in impact investment and entrepreneurship at the Middlebury Institute of International Studies at Monterey. He is a Kauffman Fellow, CFA Charterholder, and a Stephen M. Kellen Term Member at the Council on Foreign Relations. He earned an MBA from Harvard Business School and a B.Comm from the University of Manitoba. Alex is a regular columnist with Forbes, and his writing has been featured in the Financial Times, Harvard Business Review, McKinsey Quarterly, Entrepreneur Magazine, TechCrunch, Fast Company, VentureBeat, Business Insider, and Quartz , among others. He speaks regularly on global innovation trends and has presented at Collision, Endeavor, InsureTech Connect, the Social Innovation Summit, SOCAP, and the Corporate Venture Capital Summit. He is most proud of having once been called a ‘sad, low budget Ryan Reynolds' on Twitter. “ I believe that some of these businesses in this impact world are building not just fabulous business models, but something that has impact aligned with it. And as they scale they will scale to their impact as well.” - Alex LazarowAlex joins me today to discuss his background in impact investing with the Omidyar group. We discuss financial ecosystems around the world and how they differ from the changing ecosystem in Silicon Valley. Alex shares some advice for people seeking investment and with those who want to become an investor. Alex shares his secret to getting fifteen minutes with a venture capitalist.Today on Startups for Good we cover:Frontier EcosystemsGlobal Financial Inclusion InvestingA camel as an example rather than a unicornBlitz Scaling How to develop a team in a frontier marketMulti Mission AthletesConnect with Alex on his website or on LinkedIn or TwitterYou can purchase Alex's book Out Innovate on Amazon or like Alex suggested your local bookstore. The authors that Alex suggested: Brad Feld and Bill Draper Startup GameSubscribe, Rate & Share Your Favorite Episodes!Thanks for tuning into today's episode of...
We discussed: 1. How global entrepreneurs are: - Creators rather than disruptors - Weave sustainability and resilience into the business model from the start - Are Born Global and Distributed 2. Why their lessons are more valuable than ever Alex Lazarow has spent his career working at the intersection of investing, innovation, and economic development in the private, public, and social sectors. He just published, Out-Innovate: How Global Entrepreneurs - from Delhi to Detroit - Are Rewriting the Rules of Silicon Valley (Amazon). He is a venture capitalist with Cathay Innovation, a global firm that invests across Africa, Asia, Europe, and North America. Previously, Alex worked with Omidyar Network, a philanthropic investment firm that has invested over a billion dollars in hundreds of startups around the world. He has served as a strategy consultant with McKinsey & Company, a financial regulator with the Bank of Canada, and an M&A investment banker with the Royal Bank of Canada. Alex is an adjunct professor specializing in impact investment and entrepreneurship at the Middlebury Institute of International Studies at Monterey. He is a Kauffman Fellow, CFA Charterholder, and a Stephen M. Kellen Term Member at the Council on Foreign Relations. He earned an MBA from Harvard Business School and a B.Comm from the University of Manitoba. Alex is a regular columnist with Forbes, and his writing has been featured in the Financial Times, Harvard Business Review, McKinsey Quarterly, TechCrunch, VentureBeat, Business Insider, and Insurance CIO Outlook magazine, among others. He speaks regularly on global innovation trends and has presented at Collision, Endeavor, InsureTech Connect, Harvard Business School, the Social Innovation Summit, SOCAP, and the Corporate Venture Capital Summit.
Kevin Jones is an eight times successful serial entrepreneur who co-founded the world's largest social enterprise and impact investing conference, SOCAP. Kevin is interested in being part of an investment vehicle that will compensate the producers like the investors are compensated; in the past six years, he has been working with underrepresented people who don't typically get venture capital. Projects he's spearheaded include a housing cooperative that lets observant Muslims invest in their neighbors without interest, a church based credit union network anchored in African American churches and an equity fund to provide friends and family funding to entrepreneurs who don't have a rich uncle. He has been married to Rosa Lee Harden for 46 years and the couple have two children and two grandchildren all of whom live on their farm on a river near Asheville, NC. In this episode, I speak with Kevin about his mission and the impact Gather Lab is making in the world. Let's dive in! https://www.gatherlab.net/
Welcome to our second episode of Voice of the Customer, with Chris Drury. This podcast talks to REAL customers voicing REAL opinions about the good and bad of their customer experiences.In this episode, we talk about a wonderful experience at the Bristol Oyster Bar, and a horror trip to JC Penney. (with a bonus discussion about chewy.com!)All our episodes are quick, easy listens, and chock full of insights into the minds of REAL customers...so, listen up and find out what your customers think!
About Scot Chisholm: Scot is the CEO & Co-Founder of Classy, a social enterprise that creates world-class online fundraising software for nonprofits, modernizing the giving experience to accelerate global social impact. Since 2011, thousands of nonprofits have collectively raised nearly two billion dollars on the Classy platform, tackling social and environmental issues of every kind. Scot co-founded Classy when one of the largest cancer organizations in the country refused to accept the money he raised during a fundraising pub crawl held to honor his mom, a two-time breast cancer survivor. Scot was inspired to start Classy to make it easier for anyone to support a cause that's meaningful to them, while at the same time making it easier for organizations to make lasting connections with the next generation of supporters. Based in San Diego, CA, Classy has over 200 employees and has raised $40 million to-date in growth capital from prominent technology investors, including Mithril Capital Partners, Salesforce Ventures, Hinge Capital and Bullpen Capital. Classy is well known for its company culture and social enterprise business model that includes the Classy Awards, now the largest social impact award show in the country, its early support of the Pledge 1% movement, and its employee giving program called #ClassyGives. Most recently, Classy was recognized as a Glassdoor Best Place to Work, San Diego Union-Tribune Top Workplace and Entrepreneur Best Company Cultures. Scot's recent recognitions include Glassdoor as a “Top CEO in the United States”, San Diego Business Journal as one of the “40 Next Top Business Leaders Under 40” and the “500 Most Influential Business Leaders in San Diego”, and Businessweek as one of the “Top 5 Most Promising Social Entrepreneurs.” Scot currently serves on the Leadership Council for the California Nature Conservancy, on the Board of Directors at Street Soccer USA and ASC San Diego and on the Advisory Board at Team Rubicon, having previously served a four-year term on the founding Board of Directors. Scot is also an active investor, investing out of a fund called Tall Timbers that includes public and private investments with a focus on SaaS and socially responsible businesses. Scot is a frequent speaker on social entrepreneurship, trends in giving, and the journey of scaling a startup-for-good. Past speaking appearances include Amazon's Imagine A Better World Conference; TEDx; Dreamforce; SaaStr; Collision; SOCAP; AFP; Nonprofit Technology Conference (NTC); and Inbound. Prior to Classy, Scot worked at Booz Allen Hamilton and helped create and lead their Lean Six Sigma practice on the west coast. Scot received a Bachelors of Science in Mechanical and Industrial Engineering from the University of Massachusetts, Amherst. On This Episode: Learn how Classy went from a passion project to full-fledged business. Hear how to create and market your product offering. Discover the way to create a culture that scales. Find out what early-stage entrepreneurs MUST get right from the beginning.
Rha Goddess is the entrepreneurial soul coach behind hundreds of breakthrough changemakers, cultural visionaries and social entrepreneurs. From multiple NY Times Bestsellers to multi-million dollar social enterprises, Rha's unique methodology has empowered a new generation of conscious entrepreneurs to stay true, get paid, and do good. From the onset of her more than 30-year career as a cultural innovator, social impact strategist and creative change agent, Rha has drawn on the power of creativity, culture and community to move hearts, minds, and policy. Rha's work has focused on issues of racial justice and equality, electoral politics, offender aid, and restoration, mental health and youth and women's empowerment and contributed to initiatives that have impacted millions of lives. Her work has been featured in Time Magazine, Ms. Magazine, Variety, Essence, the Source, Redbook, Forbes, Fast Company and the Chicago Tribune, among others. In 2014, Rha was chosen as a Top 10 Game Changer by Muses & Visionaries Magazine. In 2017 Rha was chosen as one of 50 Founders to watch by Essence Magazine. Additional awards and honors include Meet The Composer, the NPN Creative Fund, a semi-finalist for Do Something's Brick Award and a two-time semi-finalist for Leadership for a Changing World (nominated by Eve Ensler). As a sought-after speaker, Rha has led the conversation around a “whole self” approach to entrepreneurship as key to a more just, harmonious and sustainable economy and culture. She has presented at SOCAP, Bioneers, SVN, Women Donors Network, High-Performance Academy, Equity Now, Netroots Nation, TedX BroadStreet, Emerging Women, Women and Power, S.H.E. Summit and more. As CEO of Move The Crowd, Rha is galvanizing a movement of 3 Million entrepreneurs dedicated to re-imagining “work” as a vehicle for creative expression, financial freedom, and societal transformation. Rha's upcoming book, The Calling (St. Martin's Press) leverages her unique methodology into a step by step blueprint for finding your purpose and making your most profitable contribution. What You Will Learn: Rha's new book, “The Calling: 3 Fundamental Shifts to Stay True, Get Paid, and Do Good” How Rha landed a book deal with a major publisher and what it took to get the deal done Rha's company, Move the Crowd and what they do How Rha garnered the attention of publishers and agents How Rha's publishing deal culminated in 8 publishers bidding over 3 rounds How Rha structured her book and why she did it that way Breaking through the myth that you can make a difference and make money How to connect with Rha Goddess: Book: The Calling Website: www.movethecrowd.me Twitter: @truepaidgood Instagram: @truepaidgood Facebook: https://www.facebook.com/truepaidgood/ LinkedIn: https://www.linkedin.com/company/move-the-crowd?trk=public_profile_topcard_current_company
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