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2 episodes with getting along how
2 episodes with getting along how
Conflict management is an increasingly essential skill for individuals in leadership positions. However, it is a topic that often makes people — especially leaders and managers — feel uneasy. As leaders are responsible for handling conflicts between their employees, teams, and peers, it is crucial for them to have effective strategies for conflict management. Amy Gallo, the author of “Getting Along: How to Work with Anyone (Even Difficult People)," joins the Talent Angle podcast to provide valuable insights and strategies on how to effectively manage conflicts and transform them into productive dialogues within your organization. Amy Gallo is a workplace expert who writes and speaks about gender, interpersonal dynamics, and difficult conversations. She's the best-selling author of “Getting Along: How to Work with Anyone (Even Difficult People)” and the “HBR Guide to Dealing with Conflict,” as well as hundreds of articles for Harvard Business Review. For the past five years, Amy has co-hosted HBR's popular Women at Work podcast, which examines the struggles and successes of women in the workplace. Her advice has been featured in the New York Times, Wall Street Journal, Fast Company, BBC, and NPR. Caroline Walsh is a managing vice president in Gartner's HR practice. Her teams help HR leaders build and execute talent, diversity, rewards, and learning strategies and programs. Caroline has also led Gartner research teams on commercial banking strategy and leadership. She holds a bachelor's degree in East Asian studies from Columbia University, and a master's degree in public affairs from Princeton University.
The Brainy Business | Understanding the Psychology of Why People Buy | Behavioral Economics
In this episode of The Brainy Business podcast, Melina Palmer welcomes Amy Gallo, a workplace expert and author of Getting Along: How to Work with Anyone, Even Difficult People. Amy shares her insights on navigating challenging interpersonal dynamics at work and offers practical strategies for improving communication and collaboration with even the most difficult colleagues. Melina and Amy discuss the importance of emotional intelligence and the skills necessary to foster better relationships in the workplace. They explore the eight archetypes of difficult coworkers, including the pessimist, the know-it-all, and the passive-aggressive peer, and provide evidence-based tactics for addressing each type effectively. Amy emphasizes the significance of perspective-taking and how understanding the motivations behind others' behaviors can lead to more productive interactions. In this episode: Learn about the eight archetypes of difficult coworkers and how to identify them in your workplace. Discover practical strategies for improving communication and collaboration with challenging colleagues. Understand the role of emotional intelligence in navigating workplace dynamics. Explore the concept of perspective-taking and how it can transform your interactions. Gain insights into the importance of agency and how to empower yourself and others in difficult situations. Get important links, top recommended books and episodes, and a full transcript at thebrainybusiness.com/488. Looking to explore applications of behavioral economics further? Learn With Us on our website. Subscribe to Melina's Newsletter Brainy Bites. Let's connect: Send Us a Message Follow Melina on LinkedIn The Brainy Business on Youtube The Brainy Business on Instagram
In episode 40, we welcome back Amy Gallo, co-host of HBR’s Women at Work podcast and the brilliant author of ‘Getting Along: How to Work with Anyone (Even Difficult People)’ to discuss conflict, communication and navigating challenging workplace dynamics. Amy and I discuss: Why emotional regulation is so important and how to create space in challenging situations Establishing team psychological safety The power of euphoric thinking Annette Sloan and I sum-up the three biggest takeaways from my conversation with Amy, and we answer a listener's question about feeling disconnected and lonely at work and how to know when it’s time for a change. Tune in to learn how to navigate emotionally charged and challenging situations in work and life. And if you’d like even more from Amy, dive into our earlier interview with Amy here. Get in touch: Cathal@betteratwork.com.au or betteratwork.net Get in touch on Instagram: @betteratwork_ Get in touch on LinkedIn: https://www.linkedin.com/in/cathal-quinlan/ Send us a question or leave us a voicemail: betteratwork.net/contact-us/ Get the newsletter: betteratwork.net About Guest Amy is a workplace expert who frequently writes and speaks about effective communication, interpersonal dynamics, gender, difficult conversations, and feedback.She works with individuals, teams, and organizations around the world to help them collaborate, improve how they communicate, support dissent and debate, and transform their organizational culture.See omnystudio.com/listener for privacy information.
Working with difficult people can be one of the most challenging things we all face at one point or another in our career.So how do we navigate difficult people in a way that's productive and maintains our own sanity? We explore just this with workplace conflict expert Amy Gallo.In this podcast episode we unpack the 8 Archetypes of difficult people at work from Amy's brilliant book ‘Getting Along: How to Work with Anyone (Even Difficult People)' published by Harvard Business Press. In particular, we explore how to deal with passive aggressive people and victim mentality in ourselves and those around us.We explore how we're becoming more conflict adverse in our workplace relationships, and beyond, and how we can actually hold space for healthy conflict in our workplace teams and relationships.This episode is for anyone who has to work closely with others—let's face it, that's all of us!Find more about Amy Gallo, and the full video episode at www.wearehumanleaders.com/podcast/working-with-difficult-people-amy-gallo Hosted on Acast. See acast.com/privacy for more information.
In 2024, expert guests joined the Gartner Talent Angle to share their advice on the trickiest apsects of leadership that are critical to success in the modern world of work: uncertainty, conflict and failure. Nathan Furr and Susasannhah Harmon Furr detail how organizations can navigate uncertainty to drive transformation and innovation. Amy Gallo shows how leaders can effectively manage conflicts and transform them into productive dialogues within their organization. Amy Emondson offers insights on how organizations can shift their mindset toward failure and embrace it as a catalyst for growth and improvement. Nathan Furr is a professor of strategy at INSEAD, where he teaches innovation and technology strategy. Nathan earned his doctorate from the Stanford Technology Ventures Program (STVP) at Stanford University and has written five books and more than 70 articles on innovation, technology, and transformation. Susannah Harmon Furr is a designer and art historian, and has founded a women's clothing line inspired by her research. She is currently creating a hope accelerator in Normandy, France, to teach regenerative ecosystems and transformation for individuals and families. Susannah and Nathan Furr are co-authors of “The Upside of Uncertainty” (HBR Press, July 2022). Amy Gallo is a workplace expert who writes and speaks about gender, interpersonal dynamics, and difficult conversations. She's the best-selling author of “Getting Along: How to Work with Anyone (Even Difficult People)” and the “HBR Guide to Dealing with Conflict,” as well as hundreds of articles for Harvard Business Review. For the past five years, Amy has co-hosted HBR's popular Women at Work podcast, which examines the struggles and successes of women in the workplace. Her advice has been featured in the New York Times, Wall Street Journal, Fast Company, BBC, and NPR. Amy C. Edmondson, the Novartis Professor of Leadership and Management at Harvard Business School, is a management scholar best known for her research on psychological safety and team learning. She has been recognized by the biannual Thinkers50 global ranking of management thinkers since 2011 and was ranked No. 1 in 2021 and 2023. She is the author of eight books, including her most recent book, Right Kind of Wrong: The Science of Failing Well, and more than 100 academic articles.
Kim and Wesley welcome Amy Gallo the author of "Getting Along: How to Work with Anyone (Even Difficult People)". They all tell stories about working with someone especially difficult and what they learned from these situations. They also review some of the archetypes from Amy's book: the know-it-all, the tormentor, the political operator, the insecure boss.. to name a few. Amy discusses how to navigate these situations, even when to salvage something valuable when there is quite a bit of power asymmetry and leaving is not an immediate option. About Amy Gallo:Amy Gallo is a workplace expert who writes and speaks about effective communication, interpersonal dynamics, gender, difficult conversations, and feedback. She is the best-selling author of Getting Along: How to Work with Anyone (Even Difficult People) and the HBR Guide to Dealing with Conflict, as well as hundreds of articles for Harvard Business Review. She also co-hosts a podcast called "Women at Work". www.amyegallo.com/about
Amy Gallo is a workplace expert who frequently writes and speaks about effective communication, interpersonal dynamics, gender, difficult conversations, and feedback. She is the best-selling author of Getting Along: How to Work with Anyone (Even Difficult People) and the HBR Guide to Dealing with Conflict, as well as hundreds of articles for Harvard Business Review. … Read More Read More
You're probably familiar with the term “psychological safety.” But do you know what it really means? HBR contributing editor and workplace conflict expert Amy Gallo says both the idea and the value of psychological safety are commonly misunderstood. Gallo cohosts HBR's Women at Work podcast, and her most recent book is Getting Along: How to Work with Anyone (Even Difficult People). In this episode, you'll learn how to define psychological safety, how to figure out if your team has it, and what to do if it doesn't. Key episode topics include: leadership, organizational culture, psychology, teams, leading teams, psychological safety, emotional intelligence. HBR On Leadership curates the best case studies and conversations with the world's top business and management experts, to help you unlock the best in those around you. New episodes every week. · Watch the original HBR Guide episode: What Is Psychological Safety? (2023)· Find more episodes of the HBR Guide series on YouTube.· Discover 100 years of Harvard Business Review articles, case studies, podcasts, and more at HBR.org.]]>
Amy Gallo is a workplace expert who frequently writes and speaks about gender, interpersonal dynamics, difficult conversations, feedback, and effective communication. She works with individuals, teams, and organizations around the world to help them collaborate, improve how they communicate, and transform their organizational culture to support dissent and debate. Gallo is the best-selling author of Getting Along: How to Work with Anyone (Even Difficult People) and the HBR Guide to Dealing with Conflict, a how-to book about handling conflict professionally and productively. Getting Along was a finalist for the Next Big Idea Club, long-listed for several nonfiction book prizes, and named a Book of the Month by the Financial Times In this episode our host, William Corless, and guest discuss a variety of topics in her book. Topics include dealing with conflict at work, tactics to diffuse conflicts in a professional manner, the importance of good relationships, consequences to unhealthy relationships, emotional intelligence, self-awareness and much more! For more information about Amy Gallo please visit: www.amyegallo.com LinkedIn: www.linkedin.com/in/amy-gallo-31b9932/ Instagram: www.instagram.com/amyegallo/
“If you're in a situation where you're dealing with [a difficult boss], I think the question is - am I actually getting something from this? And if the answer is ‘no, I'm getting nothing', then it's time to really think about what could be your next step.” To kick off our brand new ‘Specialist Advice' series, we're joined by workplace expert and long-time contributing editor at Harvard Business Review, Amy Gallo. You may have come across Amy on her own co-hosted podcast ‘Women at Work' or have read one of Amy's best-selling books, including her latest work ‘Getting Along: How to Work with Anyone (Even Difficult People)'. In today's episode, we dig into Amy's advice on effective communication, conflict management and how we can get along, even with the most difficult colleagues and bosses. Episode chapters: ➡️ Failing every day [02:40] ➡️ Leading by example [06:40] ➡️ An early career in consulting [09:50] ➡️ Getting into Harvard Business Review [17:10] ➡️ Why relationships get difficult [19:55] ➡️ Dealing with difficult bosses [25:00] ➡️ The eight archetypes of difficult people [30:00] ➡️ Embracing conflict in your team [35:10] ➡️ Building resilience to bounce back from conflict [41:10] ➡️ Relationships in hybrid & remote first environments [43:55] ⛳ Helpful links: ➡️ Follow Amy on LinkedIn: https://www.linkedin.com/in/amyegallo/ ➡️ Grab a copy of Amy's latest book: https://www.amyegallo.com/books ⭐Enjoyed this episode?⭐️ Keep up to date with all our latest episodes, by hitting the subscribe button on your favourite podcast platform. And for any feedback on what you enjoy the most and ideas on what we can do to make 40 Minute Mentor even better, please leave us a review on https://ratethispodcast.com/40mm Learn more about your ad choices. Visit megaphone.fm/adchoices
Conflict management is an increasingly essential skill for individuals in leadership positions. However, it is a topic that often makes people — especially leaders and managers — feel uneasy. As leaders are responsible for handling conflicts between their employees, teams, and peers, it is crucial for them to have effective strategies for conflict management. Amy Gallo, the author of “Getting Along: How to Work with Anyone (Even Difficult People)," joins the Talent Angle podcast to provide valuable insights and strategies on how to effectively manage conflicts and transform them into productive dialogues within your organization. Amy Gallo is a workplace expert who writes and speaks about gender, interpersonal dynamics, and difficult conversations. She's the best-selling author of “Getting Along: How to Work with Anyone (Even Difficult People)” and the “HBR Guide to Dealing with Conflict,” as well as hundreds of articles for Harvard Business Review. For the past five years, Amy has co-hosted HBR's popular Women at Work podcast, which examines the struggles and successes of women in the workplace. Her advice has been featured in the New York Times, Wall Street Journal, Fast Company, BBC, and NPR. Caroline Walsh is a managing vice president in Gartner's HR practice. Her teams help HR leaders build and execute talent, diversity, rewards, and learning strategies and programs. Caroline has also led Gartner research teams on commercial banking strategy and leadership. She holds a bachelor's degree in East Asian studies from Columbia University, and a master's degree in public affairs from Princeton University.
Many of us would rank getting along with colleagues as an important aspect of work, but, as Amy Gallo explains, relationships devoid of disagreement can actually be less productive. “While our natural human instinct is to avoid conflict, I believe that conflicts are not only an inevitable part of interacting with other humans, but they're a necessary part.”Gallo is a workplace expert, host of HBR's Women at Work podcast, and the author of Getting Along: How to Work With Anyone. Across her work, Gallo touts that the key to transforming conflicts into something productive is to understand its root cause and learn how to reframe them. “Even at the base of those unhealthy conflicts or those unproductive conflicts is something that needs to be resolved,” she says. In her conversation with host and strategic communications lecturer Matt Abrahams, Gallo provides useful frameworks and new concepts on how we can approach conflicts at work. Episode Reference Links:Amy Gallo: Website Amy Gallo's Books: Website Amy Gallo's Podcast: Women at WorkEp.132 Lean Into Failure: How to Make Mistakes That Work Website / YouTubeConnect:Email Questions & Feedback >>> thinkfast@stanford.eduEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page, Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & TwitterChapters:(00:00:00) IntroductionMatt Abrahams introduces guest Amy Gallo, a workplace expert on communication and conflict.(00:01:00) The Role of Conflict in the WorkplaceThe benefits of conflict in professional settings and why not having enough conflict can be detrimental.(00:02:26) Facilitating Effective ConflictStrategies for creating productive conflict and the importance of normalizing conflict.(00:04:45) Frameworks for Navigating Unhealthy ConflictDetailed framework for addressing and transforming unhealthy conflicts into productive discussions.(00:11:56) The Power of Workplace FriendshipsHow workplace friendships can enhance job performance and personal satisfaction.(00:14:01) Balancing Friendships and Professional BoundariesAdvice on maintaining effective relationships without compromising professional integrity or favoritism.(00:16:53) The Final Three QuestionsAmy shares a conflict she handled effectively, a communicator she admires, and her recipe for successful communication.(00:20:01) ConclusionSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
When you're in the middle of a conflict, it's common to automatically enter fight-or-flight mode. But HBR contributing editor and workplace conflict expert Amy Gallo says it's possible to interrupt this response, stay calm, and find a path towards a more productive discussion. In this episode, you'll learn some simple techniques that will help you manage your emotions when conflict arises at work. First try to distance yourself from the negative emotion you're feeling by labeling it. Then focus on your breath and your body. And if you need to — take a break and give yourself time to process your intense emotions. Gallo also cohosts HBR's Women at Work podcast, and her most recent book is Getting Along: How to Work with Anyone (Even Difficult People). Key episode topics include: leadership, emotional intelligence, difficult conversations, managing yourself. HBR On Leadership curates the best case studies and conversations with the world's top business and management experts, to help you unlock the best in those around you. New episodes every week. · Watch the original HBR Guide episode: How to Control Your Emotions During a Difficult Conversation: The Harvard Business Review Guide (2022)· Find more episodes of the HBR Guide series on YouTube.· Discover 100 years of Harvard Business Review articles, case studies, podcasts, and more at HBR.org.]]>
How does it feel to work with somebody you'd rather avoid? Let's admit it: We all experience a fair share of difficult people at work. And many times, we just have to be around them whether we like it or not. However, there are a few things, that we can do to lessen their impact on us. Today's workplace expert unpacks everything we need to know about working with difficult people.Amy Gallo is the author of Getting Along: How to Work with Anyone (Even Difficult People), the HBR Guide to Dealing with Conflict, as well as hundreds of articles for Harvard Business Review. She is also the co-host of HBR's popular Women at Work podcast, which examines the struggles and successes of women in the workplace.In this episode, Amy shares the eight types of difficult people we usually encounter at work and how to deal with them effectively. We also talk about the challenges of written communication, checking our own behavior, and so much more. Join the conversation now!Get FREE mini-episode guides with the big idea from the week's episode delivered to your inbox when you subscribe to my weekly email.Conversation Topics(00:00) Intro(02:27) 8 kinds of difficult co-workers most people work with(05:45) Personality clash vs. productive conflict (07:32) How to deal with problematic behavior at work(14:36) The manager's role in solving work conflict(16:23) Is confronting a colleague with their bad behaviors a good strategy?(20:10) How to appropriately respond to difficult written communications(29:16) A great manager Amy has worked for(31:03) Keep up with Amy(32:32) [Extended Episode Only] The role of biases in judging someone's behavior(36:11) [Extended Episode Only] How managers should intervene when team members have issues working togetherAdditional Resources:- Get the extended episode by Joining The Modern Manager Podcast+ Community for just $15 per month- Read the full transcript here- Follow me on Instagram here - Visit my website for more hereKeep up with Amy Gallo- Follow Amy on LinkedIn here- Listen to her podcast here- Grab a copy of her book here- Check out her other works hereBook Giveaway: 2 Signed Copies of “Getting Along: How to Work with Anyone (Even Difficult People)”Amy is giving away 2 copies of her book, Getting Along: How to Work with Anyone (Even Difficult People) to members of Podcast+. In this book, Amy identifies eight familiar types of difficult coworkers and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. You must enter the drawing by Wednesday, May 1.To get guest bonus and many other member benefits, become a member of The Modern Manager Podcast+ Community.---------------------The Modern Manager is a leadership podcast for rockstar managers who want to create a working environment where people thrive, and great work gets done.Follow The Modern Manager on your favorite podcast platform so you won't miss an episode!
When was the last time you practiced your active listening skills?HBR contributing editor Amy Gallo says it is a skill you need to practice. In this episode, you'll learn how you can use listening skills to make other people feel heard and understood. Specifically, you'll learn different styles of listening and how to use each one to fit your goals. You'll also learn how to use thoughtful questions to deepen your conversation and make sure you're getting the information you need. Gallo is an expert in workplace conflict and communication. She also cohosts HBR's Women at Work podcast, and her most recent book is Getting Along: How to Work with Anyone (Even Difficult People). Key episode topics include: leadership, interpersonal communication, listening skills, active listening, conversations. HBR On Leadership curates the best case studies and conversations with the world's top business and management experts, to help you unlock the best in those around you. New episodes every week. · Watch the original HBR Guide episode: The Art of Active Listening (2022)· Find more episodes of the HBR Guide series on YouTube.· Discover 100 years of Harvard Business Review articles, case studies, podcasts, and more at HBR.org.]]>
Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, and degrades our ability to think clearly and make sound decisions. Too often we grin and bear it as if we have no choice. But you can only endure so much —there's your sanity to consider, and your career. This is why, we are thrilled to have Amy Gallo joining us, the best-selling author of Getting Along: How to Work with Anyone (Even Difficult People) the HBR Guide to Dealing with Conflict, a how-to book about handling conflict professionally and productively. Tune into this week's episode, as we delve into workplace conflicts and tensions, exploring how they can be harnessed for cultural transformation and become opportunities to connect. To join the CultureBrained®Community go to tinyurl.com/culturebrained To access our free resources and materials on cultivating thriving cultures, click here: https://www.agabajer.com/resources/
When was the last time you disagreed with your boss? Did you tell them you had a different opinion — or did you just let it go?HBR contributing editor Amy Gallo says it's much easier to just agree with your boss. But sometimes it's important to speak up. In this episode, you'll learn how to weigh the risk of a negative reaction against the risk of not voicing your opinion: What could happen later if you don't raise this issue now? What do you stand to lose? What opportunities could you or your team be missing out on? You'll also learn best practices to keep in mind if you do decide to say something — like avoiding certain judgment words and first asking permission, instead of offering an unsolicited opinion. Gallo is an expert in workplace conflict and communication. She also cohosts HBR's Women at Work podcast, and her most recent book is Getting Along: How to Work with Anyone (Even Difficult People). Key episode topics include: leadership, difficult conversations, managing conflicts, managing up, interpersonal communication. HBR On Leadership curates the best case studies and conversations with the world's top business and management experts, to help you unlock the best in those around you. New episodes every week. · Watch the original HBR Guide episode: How to Disagree with Someone More Powerful: The Harvard Business Review Guide (2021).· Find more episodes of the HBR Guide series on YouTube.· Discover 100 years of Harvard Business Review articles, case studies, podcasts, and more at HBR.org.]]>
Conflict is inevitable, but our latest webcast guest – an expert in conflict, communication, and workplace dynamics – provided us with the tools needed to tackle difficult situations head-on. Amy Gallo is a contributing editor at Harvard Business Review, Author of Getting Along: How to Work with Anyone (Even Difficult People), and Cohost of the Women at Work podcast. She joined Willy to discuss important principles from her book including the four different reasons for conflict, the eight familiar types of difficult coworkers, understanding your own conflict style, and so much more. Watch or listen to the replay If you have any comments or questions, please reach out to your main Walker & Dunlop point of contact. We are all available to answer questions and provide assistance. Additionally, if you have topics you would like covered during one of our future webcasts, we would be happy to take your suggestions.
In this episode, Dan chats with author, speaker and coach, Amy E Gallo. Amy is the author of Getting Along: How to Work with Anyone (Even Difficult People) and The HBR Guide to Dealing with Conflict. Amy also co-hosts the Women at Work podcast, and is a contributing editor at Harvard Business Review, where she writes about workplace dynamics. You can download our curated articles on The Art of Managing Up. Don't forget to like, comment, share & subscribe to the podcast! If you'd like to leave us a question for an upcoming Q&A episode, or you'd like to learn more about our work head over to: https://habitsofleadership.com/
In this episode, Dustin talks with Amy Gallo about her book, Getting Along: How to Work with Anyone (Even Difficult People).Amy shares the 9 principles for getting along with anyone, why we must focus on what we can control and avoid wasting time trying to convince our colleagues to change; people change if they want to. Focus instead on what you can do differently.We discuss why work relationships are so hard and whether or not they are really worth the trouble. Amy gives excellent advice on how to monitor our stress and how our minds often work against us in moments of conflict with a colleague. Listeners will discover how to use the brain science in their favor.We don't have to grin and bear bad behavior at work. This book shares the best ways to change our approach, improve our interactions, and even turn enemies into allies. Dig into this episode of The Burleson Box Podcast and learn how to build interpersonal resilience so that you can bounce back quicker from negative interactions and have less stress going forward. ***The Mastry App leverages HypnoBreathwork®, a cutting edge method using breathwork to clear energetic patterns, hypnosis to reprogram subconscious beliefs, and visioning to fire new neural pathways for sustainable behavior change. This unique formula accelerates trance-induced states to heal unprocessed emotions from the root and take intuitive action to get into alignment.Mastry is an experience to create connection and live your purpose. Download the app, try a free 7 day tray and join the mailing list at Mastryapp.com***Resources Mentioned in the Episode with Amy Gallo:Amy Gallo's WebsiteWhy We Need Best Friends at Work by Annamarie MannWork Friends Make Us More Productive (Except When They Stress Us Out) by David BurkusYou Need Two Leadership Gears by Lindy GreerGossip has long been misunderstood – here's how it can help your work and social life by Kathryn WaddingtonSelf Compassion - Dr. Kristin Neff***Go Premium: Members get early access, ad-free episodes, hand-edited transcripts, exclusive study guides, special edition books each quarter, powerpoint and keynote presentations and two tickets to Dustin Burleson's Annual Leadership Retreat.http://www.theburlesonbox.com/sign-up Stay Up to Date: Sign up for The Burleson Report, our weekly newsletter that is delivered each Sunday with timeless insight for life and private practice. Sign up here:http://www.theburlesonreport.com Follow Dustin Burleson, DDS, MBA at:http://www.burlesonseminars.com
The Brainy Business | Understanding the Psychology of Why People Buy | Behavioral Economics
In today's conversation, I am joined by Amy Gallo. Amy is an expert in conflict, communication, and workplace dynamics. She combines the latest management research with practical advice to deliver evidence-based ideas on how to improve relationships and excel at work. She has written two books: The HBR Guide to Dealing with Conflict, and her newest which we are discussing today: Getting Along: How to Work with Anyone (Even Difficult People). In her role as a contributing editor at Harvard Business Review, Amy writes about interpersonal dynamics, communicating ideas, leading and influencing people, and building your career. She has contributed to numerous books on feedback, emotional intelligence, and managing others, and is the co-author of the HBR Guide to Building Your Business Case. She is also a co-host of HBR's Women at Work podcast, which is in its eighth season. She has contributed to other books and has taught at both Brown University and UPenn, and is an all-around wonderful person I'm so delighted to have met. It's kind of a fun and serendipitous story as to how Amy ended up on the show today. Listen in to hear all about it! Show Notes: [00:45] In today's conversation, I am joined by Amy Gallo. Amy is an expert in conflict, communication, and workplace dynamics. [01:59] It's kind of a fun and serendipitous story as to how Amy ended up on the show today. [04:21] SXSW is a massive event over 10 days with a film festival, music festival, food festival, comedy festival, and a conference focused on innovation and technology. Amy and I are both speaking at it this year (my talk is on the same day this episode comes out!) [06:40] Amy shares herself, her background, and the work she does. She wears many hats. [08:02] She didn't think she would become an editor (or be at Harvard Business Review), but she always gravitated to writing. [10:08] The HBR Women at Work podcast is still one of her favorite projects that she works on. Her work for HBR started small. [11:41] She loved writing, but never thought she would do anything with it as a career. [14:12] Writing the HBR Management Tip of the Day is what led to her writing the book, because she could see there was so much work being put out there by people in different fields. She let that inform the advice she was giving. [16:07] Knowing a little bit about a lot of things and a lot about a few things is a good balance to being able to make interesting connections. [17:35] Getting Along is about navigating the messiness of human interaction and recognizing that we are not all our best selves all the time, especially at work, and that we need the skills to be able to make the most of these very important relationships. [19:30] We have all had a difficult person at work that we don't get along with. [20:33] Amy shares the emails with “Brad” that she talks about in her book. [23:19] Our brains are so wired to scan for threats that we are so focused on negative things (negativity bias). [25:26] Any time you have a tricky interaction with someone you can't force the person to see it the way you see it. [26:12] When we are interacting with others and we find ourselves triggered or upset, there are many ways to view that situation. You have to own your interpretation as your perspective. [27:50] Your interpretation of what is appropriate behavior at work is not going to be the same as everyone else's. [30:49] There were two main things she wanted to do with this book. First, she wanted to give specific evidence-based advice for the situation they were dealing with. [32:46] The archetypes are really meant to give people a way into the specific advice that they need. They are meant to get the tactics from research that are supposed to work for this type of behavior. [33:22] The second thing she wanted to do with the book was to talk about how identity plays a role both in how we interpret difficult behavior and also in terms of the tactics that we can use and are effective for someone who shares the identity that we have. [35:55] Change is possible. If we really take a close look at what is happening and what could be motivating that behavior, and work on ourselves…then change is possible. It is worth continuing to try to change. [37:58] Amy shares the eight archetypes: the insecure boss, the pessimist, the victim, the passive-aggressive peer, the know it all, the biased co-worker, the tormentor, and the political operator. [40:16] Pessimism is contagious in the same way optimism is. [42:32] Pessimists often don't think they have agency, so giving them agency can really help. You can also give them a formal role to play as the devil's advocate then it is treating it as a benefit to the team. [44:47] We can all find times when can relate to (and likely when we have been) many of the archetypes. [47:02] There is a good chance you are one or more of the archetypes because we all are. [48:06] Having more people as part of your “us” can make a big difference. [49:41] Amy shares her top episode recommendations for the HBR Women At Work podcast. [51:31] Melina's closing thoughts [52:54] It is important to look at yourself before you look to change someone else. Amy gives tips for seeing how you are contributing to every difficult relationship, and to know that it starts with changing yourself. [54:08] There is always room to change, both for yourself and those you work with, and Getting Along is a great way to better understand what you have been doing yourself in life and work, and have a better experience with everyone tomorrow. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show. I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Join the BE Thoughtful Revolution – our free behavioral economics community, and keep the conversation going! Learn and Support The Brainy Business: Check out and get your copies of Melina's Books. Get the Books Mentioned on (or related to) this Episode: Getting Along, by Amy Gallo HBR Guide to Dealing with Conflict, by Amy Gallo A More Just Future, Dolly Chugh Influence is Your Superpower, by Zoe Chance Both/And Thinking, by Wendy Smith and Marianne Lewis Connect with Amy: Amy's Newsletter Amy on Twitter Amy on LinkedIn Top Recommended Next Episode: Fundamental Attribution Error (ep 268) Already Heard That One? Try These: Confirmation Bias (ep 102) A More Just Future, with Dr. Dolly Chugh (ep 247) How to Have Difficult Conversations About Race, with Kwame Christian (ep 221) Tomas Chamorro-Premuzic (ep 267) Focusing Illusion (ep 89) Both/And Thinking with Dr. Wendy Smith (ep 261) Get Your D.O.S.E. of Brain Chemicals (ep 123) Negativity Bias (ep 223) Herding (ep 19) Influence Is Your Superpower with Yale's Dr. Zoe Chance (ep 189) Other Important Links: Brainy Bites - Melina's LinkedIn Newsletter Women at Work Podcast Sisterhood is Scarce Sisterhood is Trust Getting Along with a Passive-Aggressive Gossip Getting Along with a Political Operator Getting Along with a Biased Tormentor Getting Along with an Insecure, Know-It-All Pessimist Amy's Website
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Today's episode is all about fundamental attribution error. Why is this the Tuesday Refresh? Well, when contributing editor to the Harvard Business Review, Amy Gallo, is on the show this coming Friday to discuss her book Getting Along: How to Work With Anyone (Even Difficult People) we specifically talk about this concept in detail. Also, upon review, this episode first aired on March 20, 2020…something tells me it hasn't gotten as many listens as it deserves - ha! It is so prevalent in every interaction at work, that this all made it an easy choice for being today's episode. The episode explains what fundamental attribution error is and how you experience it every single day at work and in your personal life. In essence, it is when we give ourselves the benefit of the doubt…but don't give that same benefit to others. This happens because we humans are very tribal by nature. Our brains are constantly sorting people into “us” and “them” categories. When we have people in the “us” world (yourself, your significant other, your family, your best friend, or favorite colleague) they get treated differently than those in a “them” category (people who don't look or sound like you, people in a different department that is always at odds with your own, that person who made you feel dumb at the meeting six years ago). Even if you don't want it to be a factor, it is. Our brains do this, and it is important to understand the bias and how it impacts our behavior (and those around us) so we can properly leverage it — because avoiding it doesn't work. Show Notes: [00:40] Today's episode is all about fundamental attribution error. The episode will get into more detail on what fundamental attribution error is and how you experience it every single day at work and in your personal life. [02:28] As an interesting side note, I was looking back to share when this episode first aired as I always like to make a note of it and the release date was March 20, 2020. I couldn't help but laugh as that date had a pretty visceral reaction for me. I'm guessing it might have for you too. [03:48] I like to call fundamental attribution error the “Pot / Kettle Phenomenon.” When you use a different criteria to think about yourself and how you are acting than you use to think about and judge others…it is fundamental attribution error. [04:28] A classic example is when driving. How do you feel about someone who cuts you off in traffic and how do you feel about yourself when you cut someone else off in traffic? When thinking about yourself, you know this is a one-time thing and give yourself the benefit of the doubt (while that other person is labeled a “jerk”). [06:02] We also see this with movies in who is labeled good or bad. The best example is the Wicked Witch in the Wizard of Oz. [09:00] Your brain is biased to think of you as different and better than others, especially people that are not like you. [09:30] You don't have to let that immediate reaction form a lasting impression of someone else. You can put in a little effort once you understand the brain process. This can make all those relationships at work and in your personal life a little more pleasant. [11:12] The big difference between the way we see others and how we see ourselves is the intrinsic story compared to the extrinsic story. Intrinsic is internal and extrinsic is external. [12:48] In general, we are much more likely to say that others' internal attributes or personalities led to their bad behavior, while we see ours as being from external situational circumstances. [13:44] Four ways to change the ways you react to others: 1) Decide you want to work on this and understand why it is important to you. 2) Choose an initial group or person to start the process with. 3) Reframe your “in” group. 4) Consciously adjust to extrinsic attributes for 30 days or a decent number of total interactions and then move to the next group. [15:42] It is also important to remember that fixing your mindset on the way you think about others is about your choice. You can't change them or their responses to situations. [17:35] If you know what makes you think that way and who's in the “in” group and the “out” group you can look to expand that “in” group so you can be less biased overall. [18:29] When you broaden the circle of the “in” crowd you start to see everyone in a better light. While you might not notice it until you start to open up, it can greatly impact all of your working relationships. [21:00] Conquering your fundamental attribution error to have better relationships with a department means every time you have a negative response you need to check in with yourself and remember they are part of your “in” group. Then think of something positive about them to replace the negative feeling you had initially. [22:11] When you force yourself to look deeper for positives, it can help round them out and build that intrinsic story. [23:00] The easiest way to see someone as your “in” group is to find ways you are similar. [24:08] I gave the tip of starting with one group to begin with to get the ball rolling but once that snowball starts do what you can to add on and add on. [25:10] It is important to look at your own behavior the way others do as well. Try to stop writing an extrinsic story for why it is okay. [26:41] When you understand how your brain is sorting other people and treating them differently and how you are many other peoples' “them” it can really help you to adjust your own behavior so you can have better relationships at work and in your personal life. Thanks for listening. Don't forget to subscribe on Apple Podcasts or Android. If you like what you heard, please leave a review on iTunes and share what you liked about the show. I hope you love everything recommended via The Brainy Business! Everything was independently reviewed and selected by me, Melina Palmer. So you know, as an Amazon Associate I earn from qualifying purchases. That means if you decide to shop from the links on this page (via Amazon or others), The Brainy Business may collect a share of sales or other compensation. Let's connect: Melina@TheBrainyBusiness.com The Brainy Business® on Facebook The Brainy Business on Twitter The Brainy Business on Instagram The Brainy Business on LinkedIn Melina on LinkedIn The Brainy Business on Youtube Join the BE Thoughtful Revolution – our free behavioral economics community, and keep the conversation going! Learn and Support The Brainy Business: Check out and get your copies of Melina's Books. Get the Books Mentioned on (or related to) this Episode: What Your Employees Need and Can't Tell You, by Melina Palmer Getting Along, by Amy Gallo A More Just Future, by Dolly Chugh How Minds Change, by David McRaney How To Have Difficult Conversations About Race, by Kwame Christian Top Recommended Next Episode: Confirmation Bias (ep 102) Already Heard That One? Try These: Time Discounting (ep 51) Overview of Personal Biases (ep 45) Biases Toward Others (ep 46) Focusing Illusion (ep 89) Coronavirus and How the Brain Responds to Pandemics (ep 91) How to Get (and Stay) Motivated (ep 67) How to Set, Achieve & Exceed Brainy Goals (ep 248) The Brainy Benefits of Gratitude (ep 236) Vulnerability Loops (ep 229) Other Important Links: Brainy Bites - Melina's LinkedIn Newsletter Fundamental Attribution Error Here's Why Rushing to Back-to-Back Meetings Is Hurting Your Reputation Why Learning To Embrace Criticism Should Be Your Top Resolution This Year
Today's episode is a discussion with Amy Gallo. During the pandemic I had a wonderful discussion about work and where it was going and I was delighted to have another conversation with her two years on. Amy is the author of Getting Along: How to Work with Anyone (Even Difficult People) and The HBR Guide to Dealing with Conflict. She also co-hosts the Women at Work podcast, and is a contributing editor at Harvard Business Review, where she writes about workplace dynamics.Articles mentioned:The Harvard study of human life & wellbeing: The secret to happiness? Here's some advice from the longest-running study on happinessStop Telling Women They Have Imposter Syndrome The myth of bringing your full, authentic self to work Amy wrote a wonderful article on psychological safety this week. Hosted on Acast. See acast.com/privacy for more information.
Amy Gallo is a workplace expert who frequently writes and speaks about gender, interpersonal dynamics, difficult conversations, feedback, and effective communication. She works with individuals, teams, and organizations in the United States and abroad to help them collaborate, improve how they communicate, and transform their organizational culture to one that supports dissent and debate. Gallo is the author of Getting Along: How to Work with Anyone (Even Difficult People) the HBR Guide to Dealing with Conflict, a how-to book about handling conflict professionally and productively. She has written hundreds of articles for Harvard Business Review, where she is a contributing editor. Her writing has been collected in numerous books on a range of topics from feedback to emotional intelligence to managing others. For the past three years, Gallo has co-hosted HBR's popular Women at Work podcast, which examines the struggles and successes of women in the workplace. Gallo is a sought-after speaker, who has delivered keynotes and workshops at hundreds of companies and conferences, including SXSW, the Conferences for Women, the World Economic Forum, the Bill and Melinda Gates Foundation, Google, Deutsche Bank, MetLife, Adobe, and the American Chambers of Commerce in Finland and Sweden. In 2019, she delivered a talk at TEDxBroadway about the positive benefits of conflict.
It might be a confrontation with a colleague who is constantly late to meetings. You might need to finally ask for that raise. Or it could be approaching a coworker to disclose a mental health issue you've been struggling with. We all face difficult conversations - and difficult people - in our careers. Amy Gallo is a conflict expert, a contributing editor at Harvard Business Review, and author of the book Getting Along: How to Work with Anyone (Even Difficult People). She speaks with host Morra Aarons-Mele about how to keep perspective and prepare for difficult conversations at work.
In this episode of the Digital HR Leaders podcast, David is joined by Amy Gallo, contributing editor at Harvard Business Review, and author of best-selling book, ‘Getting Along: How to Work with Anyone (Even Difficult People)'. This conversation will dive deep into understanding how to work effectively with those who may have different opinions or different ways of working. Expect to learn more about: - The implications workplace conflict has on performance - The various archetypes you find in the workplace, and how to work effectively with each one - The impact remote and hybrid working have on conflict resolution - How to overcome biases that influence our behaviours towards certain archetypes - How to coach and guide managers to build better relationships and help their teams overcome conflict - And much more… Tune in to gain valuable insight that will help you become a better manager, leader and team player in your organisation. Enjoy! Support from this podcast comes from Gloat. You can learn more by visiting: gloat.com Hosted on Acast. See acast.com/privacy for more information.
Have you ever suppressed your feelings or honest views at work because you wanted to avoid trouble? Have you ever avoided speaking up with someone at work and instead unloaded onto someone else about it? What if you could find the words to have the conversation you are avoiding? Today I have invited Amy Gallo to the show to help us. Amy is the author of the HBR Guide to Dealing With Conflict and also more recently Getting Along: How to Work with Anyone (Even Difficult People). She's also the co-host of a successful podcast and a contributing editor at Harvard Business Review where she writes about workplace dynamics. By the end of this episode, you will be able to deal with conflict at work or at home in a way that is both professional and productive, where it improves both your work and your relationships. Learn more from Amy here: http://www.amyegallo.com/ Join my weekly newsletter at GregMcKeown.com/1mw Learn more about my books and courses at GregMcKeown.com Learn more about your ad choices. Visit megaphone.fm/adchoices
There's no denying it: Work relationships can be hard. The stress of dealing with difficult people can dampen creativity and productivity, degrade the ability to think clearly and make sound decisions, and cause people to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret — rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Too often we grin and bear it as if we have no choice. But people can only endure so much thoughtless, irrational, or malicious behavior. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers: the insecure boss; the passive-aggressive peer; the know-it-all; the biased coworker; and others — and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail on your terms. Through relatable, sometimes cringe-worthy examples and the latest behavioral science research, Gallo offers practical advice for navigating your toughest relationships at work — and building interpersonal resilience in the process. Amy Gallo is a contributing editor at Harvard Business Review, where she writes about workplace dynamics. She is the author of the HBR Guide to Dealing with Conflict and cohosts HBR's Women at Work podcast. As a speaker and workshop facilitator, Gallo has helped thousands of leaders deal with conflict more effectively and navigate complicated workplace dynamics. She is a graduate of Yale University and has a master's in public policy from Brown University. Ruchika Tulshyan is the founder of Candour, a global inclusion strategy firm. She is a regular contributor to The New York Times and Harvard Business Review. As a keynote speaker, Ruchika has addressed audiences at organizations like NASA, Bill & Melinda Gates Foundation, and U.S. Congress. Ruchika is on the Thinkers50 Radar list and Hive Learning's Most Influential D&I Professionals. She is a former business journalist who is now regularly quoted as a media expert in outlets like NPR, The New York Times, and Bloomberg. Ruchika is the author of The Diversity Advantage: Fixing Gender Inequality in the Workplace and Inclusion on Purpose: An Intersectional Approach to Creating a Culture of Belonging at Work. Getting Along: How to Work with Anyone (Even Difficult People) Third Place Books
Amy Gallo shares how to constructively deal with difficult people at work.— YOU'LL LEARN — 1) The massive costs of bad relationships at work2) How to build your immunity to criticism3) How to work well with eight key types of difficult peopleSubscribe or visit AwesomeAtYourJob.com/ep815 for clickable versions of the links below.— ABOUT AMY — Amy Gallo is a contributing editor at Harvard Business Review. She is the author of the HBR Guide to Dealing with Conflict and Getting Along: How to Work with Anyone, and a cohost of HBR's Women at Work podcast. Her articles have been collected in dozens of books on emotional intelligence, giving and receiving feedback, time management, and leadership. As a sought-after speaker and facilitator, Gallo has helped thousands of leaders deal with conflict more effectively and navigate complicated workplace dynamics. She is a graduate of Yale University and holds a master's from Brown University.• Book: Getting Along: How to Work with Anyone (Even Difficult People)• Book: HBR Guide to Dealing with Conflict (HBR Guide Series) • Podcast: Women at Work• TEDx Talk: "The Gift of Conflict"• Website: AmyEGallo.com— RESOURCES MENTIONED IN THE SHOW — • Study: “Why We Need Best Friends at Work” by Annamarie Mann• Study: “Managing a Polarized Workforce” by Julia A. Minson and Francesca Gino• Study: “Conversational receptiveness: Improving engagement with opposing views” by Michael Yeomans, et al.• Book: Feeling Good: The New Mood Therapy by David Burns• Book: Feeling Great: The Revolutionary New Treatment for Depression and Anxiety by David Burns• Book: The Office of Historical Corrections: A Novella and Stories by Danielle Evans• Past episode: 001: Communicating with Inspiration and Clarity with Mawi AsgedomSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Work relationships matter more than we think. They can be a key reason we stay in a job or the reason we leave. When they don't go well, they can consume a lot of our time and energy, both in and out of work. That's why we need to get better at them. Even the difficult ones, like a boss who takes all the credit or a co-worker who's perpetually negative. Amy Gallo is an expert on conflict and a contributing editor at Harvard Business Review. In this interview, we discuss her most recent book, Getting Along: How to Work with Anyone (Even Difficult People). We talk about why work relationships are worth the time we invest, even when they're challenging. In fact, it's when they're challenging that we need to work that much harder to overcome our most primal default settings. Amy shares a number of tools we can use to gain a different perspective, pressure test our assumptions, and respond so that we spend less time outside of work dealing with difficult people. And so we have more options than to give up or walk away. It's a book I think you'll return to again and again over the course of your career. Episode Links 4 Tactics That Backfire When Dealing with a Difficult Colleague How to Navigate Conflict with a Coworker Small Things Like These by Claire Keegan The Team Learn more about host, Gayle Allen, and producer, Rob Mancabelli, here. Support the Podcast If you like the show, please rate and review it on iTunes or wherever you subscribe, and tell a friend or family member about the show. Subscribe Click here and then scroll down to see a sample of sites where you can subscribe.
After an extremely hot employment market and people job-hopping their way to better paying positions, it seems like the Great Resignation is cooling off. While overall job listings are still higher than pre-pandemic levels, demand is falling in areas where remote work really took off such as HR, software development, marketing, and math-related roles. Emily Peck, markets correspondent at Axios, joins us for how more people are prioritizing job security over pay. Next, as we approach the midterms and more people than ever are voting by mail, you can track your ballot in about half of states. The envelopes that carry your mail-in ballots have a number associated with them that corresponds to an individual voter, and that number is used by companies like BallotTrax and Ballot Scout to track the ballot. Geoffrey Fowler, tech columnist at The Washington Post, joins us for how you can now track your mail-in ballot's every move. Finally, there are about eight different types of difficult people that you can work with. They range anywhere from insecure bosses to office know-it-alls and political operators only looking out for themselves. But the worst type of people to work with are the passive-aggressive types because it is so common and the hardest to pin down. Amy Gallo, contributing editor to the Harvard Business Review and author of “Getting Along: How to Work with Anyone,” joins us for how to handle difficult people.See omnystudio.com/listener for privacy information.
Can't we all just get along? The research shows that when we get along at work – when we collaborate and even build friendships with our coworkers – we are happier and healthier. Harvard Business Review editor Amy Gallo joins us to share lessons from her new book, “Getting Along: How to Work with Anyone (Even Difficult People).” Joy@Work is produced by Kearney, a global management consulting firm. We help our clients reach their full potential and find the way forward during uncertain times. We're inspired by FFWD, Kearney's breakthrough business builder. FFWD works with leaders across the globe to inspire new business models that enhance stakeholder value and accelerate tech-enabled growth. Learn more about this show and about our innovative work at https://www.kearney.com/joyatwork.
Joining me today is Amy Gallo. She just released her latest book last September 13 entitled Getting Along: How to Work with Anyone (Even Difficult People).
IN EPISODE 104: We spend most of our waking hours at work, and the interactions we have with coworkers either fill us or deplete us. In Episode 104, Amy Gallo shows us how to prioritize and nurture our work relationships, even with those we may not especially like. Amy outlines eight different types of conflict archetypes, shares her personal struggles and strategies for dealing with difficult bosses, explains why office gossip may serve a useful purpose, and offers suggestions on what leaders can do to create healthier workplace dynamics. Whether you work with a difficult person or might be stuck in a rut with a colleague, this episode will give you practical tips and tools for realigning your workplace relationships. ABOUT AMY GALLO: Amy Gallo is an expert in managing conflict, communication, and workplace dynamics. She's a contributing editor at Harvard Business Review, co-hosts their Women at Work podcast, and is the author of HBR's Guide to Dealing with Conflict and co-author of the HBR Guide to Building Your Business Case. Her latest book is Getting Along: How to Work with Anyone (Even Difficult People).
Second City Works presents "Getting to Yes, And" on WGN Plus
Kelly talks to Amy Gallo, a contributing editor at Harvard Business Review; the author of the “HBR Guide to Dealing with Conflict” and co-host of the HBR ‘Women at Work” podcast. Her new book is called “Getting Along: How to Work with Anyone (Even Difficult People).” “One study found that 94 percent of people reported working with […]
งานก็ว่ายากแล้ว ยังต้องเจอคนยากๆ อีก จะรับมือกับคนงี่เง่าอย่างไร ให้จบงานได้อย่างมืออาชีพ Getting Along: How to Work with Anyone (Even Difficult People) https://store.hbr.org/product/getting-along-how-to-work-with-anyone-even-difficult-people/10482
Work relationships can be hard. Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. Many of us walk away, avoiding difficult people. But we can only endure so much thoughtless, irrational, or malicious behaviour—there's your sanity to consider, and your career.In her book Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail—on your terms. In this podcast find out what: ★ Why it matters to get along at work.★ The most fascinating of the eight archetypes.★ Coping with difficult people. ★ Changing yourself.★ The impact of biases on workplace dynamics.★ The worst thing you can with difficult people.★ The role of gossip.★ Her own habits and changes.About Amy: Amy Gallo is a workplace expert who writes and speaks about gender, interpersonal dynamics, difficult conversations, feedback, and effective communication. She works with individuals and teams to help them better collaborate, communicate, and transform their culture to support dissent and debate. She is the author of two books: Getting Along: How to Work With Anyone (Even Difficult People) and the HBR Guide to Dealing with Conflict. She has written hundreds of articles for Harvard Business Review, where she is a contributing editor. Her writing has been collected in numerous books including ones on feedback, emotional intelligence, and managing others. For the past three years, Amy has co-hosted HBR's popular Women at Work podcast, which examines the struggles and successes of women in the workplace My resources:Sign up to my Strategic Leader newsletter (http://bit.ly/36WRpri) for stimuli, ideas, guidance and tips on how to lead your team, organisation or self more effectively, delivered straight to your inbox: If you're not subscribed already do subscribe to my youtube channel (http://bit.ly/3cFGk1k) where you can watch the conversation. Take the Extraordinary Essentials test (https://bit.ly/3EhSKY5) to identify your strengths and development areas. For more details about me: ★Services (https://bit.ly/373jctk) to CEOs, entrepreneurs and professionals. ★About me (https://bit.ly/3LFsfiO) - my background, experience and philosophy. ★Examples of my writing (https://bit.ly/3O7jkc7). ★Follow me and engage with me on LinkedIn (https://bit.ly/2Z2PexP) ★Follow me and engage with me on Twitter (https://bit.ly/36XavNI).My equipment:★ Shure SM7B Vocal Dynamic Microphone: https://amzn.to/3AB9Xfz★ Focusrite Scarlett 2i2 3rd Gen USB Audio Interface : https://amzn.to/3AFeA8u★ 2M XLR Cable: https://amzn.to/3GGxkbf★ Logitech Brio Stream webcam. https://amzn.to/3EsWt6C★ Elgato Key Light: https://amzn.to/3Xhiqyh★ Elgato Light Strip: https://amzn.to/3gyZF8P★ Riverside.fm for recording podcasts. bit.ly/3AEQScl ★ Buzzsprout Podcasting Hosting gets (listing podcasts on every major podcast platform along with listening analytics. bit.ly/3EBPNTX[These are affiliate links so I receive a modest commission if you buy them.]
Amy Gallo: Getting Along Amy Gallo is an expert in conflict, communication, and workplace dynamics. She combines the latest management research with practical advice to deliver evidence-based ideas on how to improve relationships and excel at work. In her role as a contributing editor at Harvard Business Review, Amy writes about interpersonal dynamics, communicating ideas, leading and influencing people, and building your career. Amy is co-host of HBR's Women at Work podcast and author of both the HBR Guide to Dealing with Conflict and Getting Along: How to Work with Anyone (Even Difficult People)*. In this conversation, Amy and I discuss one of the most common question she receives from leaders: how do I handle a colleague who's passive aggressive? We examine what causes this behavior, how to respond to it, and what to avoid that could worsen the relationship. Plus, we discuss the intention that leaders can bring in responding to passive-aggressive behavior that will help everybody move forward. Key Points Don't use the “passive-aggressive behavior” to label someone. It rarely helps and often results in more defensiveness. Focus on the other person's underlying concern or question rather than how they are expressing it. Not everyone is able to discuss thoughts and feelings openly. Consider doing hypothesis testing to determine what's next. Language like, “Here's the story I'm telling myself…” can help everyone move forward without assigning blame. When making a direct request, stick to the facts. Review past behavior like you're a referee vs. a fan. Artificial harmony is a danger spot for teams and leaders. Setting norms can help to reduce passive-aggressive behavior. Resources Mentioned Getting Along: How to Work with Anyone (Even Difficult People)* by Amy Gallo Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes The Way to Have Conversations That Matter, with Celeste Headlee (episode 344) Four Habits That Derail Listening, with Oscar Trimboli (episode 500) How to Prepare for Conflict, with Amy Gallo (episode 530) The Way to Get People Talking, with Andrew Warner (episode 560) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.
Amy Gallo In this episode I speak with Amy Gallo, author of "Getting Along: How to Work with Anyone (Even Difficult People) and Contributing Editor at Harvard Business Review whose wakeup call and through line was coming from a divorced parents as a child and learning to see the positive aspects of conflict as a way to learn and grow. http://www.amyegallo.com/ https://www.amazon.com/Getting-Along-Anyone-Difficult-People/dp/1647821061/
On today's episode, Daniel Goleman and Amy Gallo discuss Gallo's new book, Getting Along: How to Work with Anyone (Even Difficult People). This is a must listen for anyone who has ever had a job. Gallo identifies eight types of difficult people and shares how you might deal with insecure managers, passive aggressive people and other folks who keep us up at night. Support the show
I wish I had been able to read http://www.amyegallo.com/writing-1 (“Getting Along: How to Work with Anyone (Even Difficult People)”) when I was entering the workforce. Releasing on September 13, 2022, “Getting Along” is a research-based, practical guide for how to handle difficult people at work. Not always feeling equipped to best deal with the kind of people described in this book — and keeping my sanity — was one of the major drivers behind my unhappiness in my past roles. It was even a reason why I made a professional and personal pivot. So I was thrilled to sit down and talk to the author, Amy Gallo, about why she wrote the book and how the framework is used in practice. Amy is also an expert in conflict communication and workplace dynamics, a contributing editor to Harvard Business Review, and a co-host of HBR's https://hbr.org/2018/01/podcast-women-at-work (Women at Work) podcast. Learn more and find the complete show notes at https://www.conniewsteele.com/podcast (https://www.conniewsteele.com/podcast) Resources: Learn more at http://www.amyegallo.com/ (http://www.amyegallo.com/) Read “Getting Along:” http://www.amyegallo.com/writing-1 (http://www.amyegallo.com/writing-1) Listen to Women at Work: https://hbr.org/2018/01/podcast-women-at-work (https://hbr.org/2018/01/podcast-women-at-work)
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We will learn: What happens to our brains when we're in conflict. The archetypes of difficult people so you can better identify the root of their behavior. 9 principles for getting along with anyone. Sometimes people suck. They're passive-aggressive, sometimes straight-up aggressive, they blame you for their wounds, they steal the credit for work you did, and that's just at work. It makes you wonder, are work relationships even worth it? Turns out, they are, and we'll get into the why in the episode but for now, just know that ignoring your colleagues because you have friends outside of work can do a lot of damage to your happiness and your career. So if work relationships are so beneficial to us, what can we do? How can we get along, or at least work with, anyone, even difficult people? That's what we're talking about today. Our guest is Amy Gallo. She is a workplace expert who writes and speaks about interpersonal dynamics, difficult conversations, feedback, and effective communication. She helps people and teams better collaborate, communicate, and transform their culture to support dissent and debate. She is also the author of two books: "Getting Along: How to Work With Anyone (Even Difficult People)" and the "HBR Guide to Dealing with Conflict". Links from the episode: Show Notes: https://mindlove.com/244 Sign up for The Morning Mind Love for short daily notes from your highest self. Get Mind Love Premium for exclusive ad-free episodes and monthly meditations. Support Mind Love Sponsors See omnystudio.com/listener for privacy information.
Work is challenging for lots of reasons, but most of us have probably come to realize that what makes or break a professional experience is people - and sometimes we encounter a boss, peer, or direct report that isn't at all fun to work with. Amy Gallo is a contributing editor at HBR, and author of the book "Getting Along: How to Work with Anyone, Even Difficult People" and the HBR article “How to Navigate Conflict with a Coworker.” She shares some of the best ways to deal with these kinds of colleagues – how to identify them, engage with them, and manage yourself through the conflict.
Ep 73.The Gary Bisbee Show Notes“Conflict, Courage, Regret” with Amy Gallo, Jim Detert, Ph.D., and Daniel Pink “The single biggest thing a leader can do: talk about one of our regrets. Don't just leave it there though, explain what you learned from it and what you're going to do about it.” – Daniel Pink Meet the Guests:This episode features three leaders previously interviewed on The Gary Bisbee Show. Amy Gallo is a Contributing Editor for the Harvard Business Review and co-host of the “Women at Work” podcast. She is also the author of forthcoming book “Getting Along: How to Work with Anyone (Even Difficult People).” Jim Detert, Ph.D. is a professor of Business Administration and Public Policy at the University of Virginia and author of “Choosing Courage: The Everyday Guide to Being Brave at Work.” Daniel Pink is a five-time New York Times bestselling author. His latest book is “The Power of Regret: How Looking Backward Moves Us Forward.” Key Insights:Authors can provide new perspective and framing on traditional leadership ideas. Better at Conflict. When conflict arises, we tend to go on the defensive and lose sight of the other person. Instead, try to think about the other person in an empathetic way. Additionally, do preparation for the conversation. Ask yourself: what are the facts of the situation, what assumptions am I making, and what don't I know? And, what if I'm wrong, what would I do differently?How to Lead Courage. Leaders must acknowledge that fear exists and work towards a culture that promotes and protects courage. This includes modeling courageous actions, defending employees that are courageous, and examining potential barriers to bravery like financial and promotion incentives.How Leaders Can Use Regret. Daniel encourages leaders to share their regrets and mistakes. It creates an opportunity for powerful conversations about what can be learned from regrets and how to prevent future ones. It also helps normalize regret, which is important because regret is normal. Relevant Links: Listen to Amy Gallo's full episodeListen to Professor Jim Detert's full episodeListen to Daniel Pink's full episode
Meet Amy Gallo:Amy Gallo is the author of the “HBR Guide to Dealing with Conflict,” and the forthcoming “Getting Along: How to Work with Anyone (Even Difficult People).” She is a co-host of the Women at Work podcast and is a contributing editor at Harvard Business Review. She is a public speaker and founder of Amy E Gallo Consulting, Inc as well as a Coach and Consulting Partner at Paravis Partners, LLC. Amy received a Bachelor's in Sociology from Yale University and an MPA in Public Policy from Brown University.Key Insights:Amy Gallo realized there were many exceptions to the generalized rules about dealing with conflict. She set out to write a book that provides more specific advice for dealing with different types of difficult people.Being Better at Conflict. When conflict arises, we tend to go on the defensive and lose sight of the other person. Instead, try to think about the other person in an empathetic way. Additionally, do preparation for the conversation. Ask yourself: what are the facts of the situation, what assumptions am I making, and what don't I know? And, what if I'm wrong, what would I do differently? (11:28)Working with Passive-Aggressive Types. Some co-workers may defy orders and not be straightforward or honest. Amy recommends creating situations where that coworker feels comfortable sharing their disagreements, and feels seen and heard. Additionally, create group norms that create positive peer pressure so that person delivers on their agreements. If those tips don't work, call out the behavior with examples. (29:05)Working With Know-It-Alls. To navigate disagreements with a know-it-all, focus the conversation on facts and data. Additionally, overconfident people tend to respect confidence in others, so present your data with conviction. Remember that their behavior likely is a reflection of their own insecurities, and not a judgement of you. (32:09)Relevant Links:Check out Amy's websitePre-order “Getting Along: How to Work with Anyone (Even Difficult People)”Check out the “HBR Guide to Dealing with Conflict”
Contrary to popular belief, the highest performing teams are not necessarily conflict free. In fact, healthy disagreement—or creative friction—leads to more innovation, more trust, better ideas, and higher performance. Amy Gallo, author, podcast host, and contributing editor at Harvard Business Review, sits down with Erica on this week's episode to discuss how to disagree in a human way. This conversation equips leaders and employees alike to build trust and psychological safety in relationships and teams (the foundation of healthy conflict), navigate difficult conversations, and establish norms around disagreement. They also touch on how and why there are gender differences in disagreement and advocacy, why a hybrid work environment makes conflict more difficult, and how to approach—top down OR bottom up—disagreement on whether employees should return to the office fully or be able to keep a flexible schedule. Anyone who's ever struggled with conflict in the workplace will find this conversation enlightening and helpful. Amy's latest book, Getting Along: How to Work with Anyone, Even Difficult People, is out September 13th and available for pre-order now.Please Subscribe, Rate and Review on Apple Podcasts You can also listen to the show on: StitcherOvercast GoogleSpotify Resources:Quotes:“That leads to what Patrick Lencioni, the author of The Five Dysfunctions of a Team, calls artificial harmony. So it's this idea that we look like we're getting along, we're all nodding and agreeing, but then there's this sort of simmering tension or resentment that's underneath the surface that never comes up. Or comes up sideways, and you have these big explosions.” “You need trust in order to have disagreements. You need to respect the other person in order to voice your disagreement. You need to have a sense of belonging and safety. And when you don't have those things, whether it's in a marriage or on a team, it's going to look like everything's fine, because disagreements aren't coming up, but things often are very, very wrong. And you're not going to get all of the benefits of disagreeing, right you know, [like] innovation. What Linda Hill at Harvard Business School calls creative friction, that comes with you and I disagreeing, we're gonna come up with a better idea if we surface our underlying assumptions, and we articulate our point of view, and we go to bat for our ideas and then collaborate and integrate each of our ideas into something better, right? We get better work outcomes. We also tend to have stronger relationships because to disagree you need to have trust, and once actually have disagreed, you do have a conflict and you've worked through it, you've set the precedent that our relationship will survive even if we disagree.”“Having difficult conversations, having disagreements are table stakes when it comes to trying to create inclusive work environments.”“One of the basic things is, as a leader, if you haven't said out loud, ‘We will not always see eye to eye, and I think that is a good thing,' say that tomorrow to your team. Because you have to lay the groundwork that disagreement is a normal, inevitable part of other human beings interacting. And it's not going to be shut down if it comes up. We're going to hear it, we're going to listen to it. And setting norms around how do we do that.”“Part of me believes we need to reclaim this language that's always negative. To me, conflict is when our needs, wants, desires are not aligned. And we have to figure out how to align them or how to get to an answer where at least some of those desires, wants, and needs are met, but maybe not all of them.”“You need to be crystal clear about why you actually want people back [in the office]. What purpose is it serving for the organization, for them as employees? You know, people have gotten used to being able to pick up their kids from school or at the bus stop. You're asking them to disrupt a routine that they've gotten used to and, as you say, have been able to do their jobs just as well.”“Given what the labor market looks like right now, I would be very hesitant to enforce something that's going to make a lot of people unhappy. There are people who are willing to leave over [forced RTO], and a lot have.” Links to Websites or Resources, text numbers email signupsAmy's websitePre-order Amy's book, Getting AlongErica's websiteOrder Erica's book, Rituals RoadmapOrder Erica's book, Bring Your Human to WorkText ‘human' to 66866 to sign up for Erica's newsletter where she shares how to honor relationships well and how to bring your human to work and life. Connect with Amy:InstagramTwitterLinkedIn Connect with Erica: InstagramTwitterLinkedInFacebook
Welcome to Season 9's premiere! Our first topic is one you've all requested many times: How do you negotiate your salary or ask for a raise? Gaby talks to workplace dynamics expert Amy Gallo, host of the Women at Work podcast, about what you need to prep for a negotiation and how to rewire your brain so you can stand your ground, get the money you deserve, and stop crying during conflict. (A lot of you asked questions about crying.) Then, Gaby and friend, podcast host, and devoted Swiftie Nora McInearny spill the tea on all their own contract negotiation mistakes and how you can avoid getting taken advantage of like they did -- and like Taylor Swift did. We're in our Reputation eras. For a transcript of the show visit: bit.ly/BWMS9E1Transcript Follow Gaby Dunn on Instagram: @GabyRoad Follow Bad With Money on Instagram: @BWMpod Join the Bad With Money Community on Facebook: facebook.com/groups/398914378105641/ Find Gaby on Patreon: patreon.com/gabydunn Shop gabydunn.com/shop for merch! Learn more about Amy Gallo by visiting: amyegallo.com Follow Amy's work: bit.ly/HBRAmyGallo Watch for Amy's forthcoming book: Getting Along: How to Get Along with Anyone (Even Difficult People) Follow Nora on Instagram: instagram.com/noraborealis Check out Nora's website: noraborealis.com Bad with Money is produced and edited by Lindsey Floyd. It is sound engineered and mixed by Lindsey Floyd. The Executive Producer is Lindsey Floyd. The theme song was performed by Sam Barbara and written by Myq Kaplan, Zach Sherwin, and Jack Dolgen. Additional music by Joey Salvia. Learn more about your ad choices. Visit podcastchoices.com/adchoices
Welcome to Season 9's premiere! Our first topic is one you've all requested many times: How do you negotiate your salary or ask for a raise? Gaby talks to workplace dynamics expert Amy Gallo, host of the Women at Work podcast, about what you need to prep for a negotiation and how to rewire your brain so you can stand your ground, get the money you deserve, and stop crying during conflict. (A lot of you asked questions about crying.) Then, Gaby and friend, podcast host, and devoted Swiftie Nora McInearny spill the tea on all their own contract negotiation mistakes and how you can avoid getting taken advantage of like they did -- and like Taylor Swift did. We're in our Reputation eras. For a transcript of the show visit: bit.ly/BWMS9E1Transcript Follow Gaby Dunn on Instagram: @GabyRoad Follow Bad With Money on Instagram: @BWMpod Join the Bad With Money Community on Facebook: facebook.com/groups/398914378105641/ Find Gaby on Patreon: patreon.com/gabydunn Shop gabydunn.com/shop for merch! Learn more about Amy Gallo by visiting: amyegallo.com Follow Amy's work: bit.ly/HBRAmyGallo Watch for Amy's forthcoming book: Getting Along: How to Get Along with Anyone (Even Difficult People) Follow Nora on Instagram: instagram.com/noraborealis Check out Nora's website: noraborealis.com Bad with Money is produced and edited by Lindsey Floyd. It is sound engineered and mixed by Lindsey Floyd. The Executive Producer is Lindsey Floyd. The theme song was performed by Sam Barbara and written by Myq Kaplan, Zach Sherwin, and Jack Dolgen. Additional music by Joey Salvia. Learn more about your ad choices. Visit podcastchoices.com/adchoicesOur Sponsors:* Check out Arena Club: arenaclub.com/badmoney* Check out Chime: chime.com/BADMONEY* Check out Claritin: www.claritin.com* Check out Indeed: indeed.com/BADWITHMONEY* Check out Monarch Money: monarchmoney.com/BADMONEY* Check out NetSuite: NetSuite.com/BADWITHMONEYAdvertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy
As humans, we all have a deep need for belonging and community. It's not surprising then that when we move into the professional world, we often turn to colleagues for friendship. This week Amy Gallo, author of the forthcoming book Getting Along: How to Work with Anyone (Even Difficult People) and Contributing Editor at Harvard Biz, joins Rebecca to discuss the benefits of work and professional relationships. She explains the importance of setting boundaries but also argues that retaining a level of openness could lead to more meaningful relationships. See acast.com/privacy for privacy and opt-out information.
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